id	sid	tid	token	lemma	pos
fbem-3965	1	1	frontiers	frontier	NOUN
fbem-3965	1	2	in	in	ADP
fbem-3965	1	3	business	business	NOUN
fbem-3965	1	4	,	,	PUNCT
fbem-3965	1	5	economics	economic	NOUN
fbem-3965	1	6	and	and	CCONJ
fbem-3965	1	7	management	management	NOUN
fbem-3965	1	8	issn	issn	PROPN
fbem-3965	1	9	:	:	PUNCT
fbem-3965	1	10	2766	2766	NUM
fbem-3965	1	11	-	-	PUNCT
fbem-3965	1	12	824x	824x	NUM
fbem-3965	1	13	|	|	ADJ
fbem-3965	1	14	vol	vol	NOUN
fbem-3965	1	15	.	.	PUNCT
fbem-3965	2	1	7	7	NUM
fbem-3965	2	2	,	,	PUNCT
fbem-3965	2	3	no	no	INTJ
fbem-3965	2	4	.	.	NOUN
fbem-3965	2	5	1	1	NUM
fbem-3965	2	6	,	,	PUNCT
fbem-3965	2	7	2023	2023	NUM
fbem-3965	2	8	160	160	NUM
fbem-3965	2	9	study	study	NOUN
fbem-3965	2	10	analyzing	analyze	VERB
fbem-3965	2	11	the	the	DET
fbem-3965	2	12	mediating	mediate	VERB
fbem-3965	2	13	effects	effect	NOUN
fbem-3965	2	14	of	of	ADP
fbem-3965	2	15	customer	customer	NOUN
fbem-3965	2	16	satisfaction	satisfaction	NOUN
fbem-3965	2	17	in	in	ADP
fbem-3965	2	18	the	the	DET
fbem-3965	2	19	relationship	relationship	NOUN
fbem-3965	2	20	between	between	ADP
fbem-3965	2	21	atm	atm	PROPN
fbem-3965	2	22	service	service	NOUN
fbem-3965	2	23	quality	quality	NOUN
fbem-3965	2	24	and	and	CCONJ
fbem-3965	2	25	customer	customer	NOUN
fbem-3965	2	26	loyalty	loyalty	NOUN
fbem-3965	2	27	saoron	saoron	NOUN
fbem-3965	2	28	chandra	chandra	PROPN
fbem-3965	2	29	school	school	PROPN
fbem-3965	2	30	of	of	ADP
fbem-3965	2	31	economics	economic	NOUN
fbem-3965	2	32	and	and	CCONJ
fbem-3965	2	33	management	management	NOUN
fbem-3965	2	34	,	,	PUNCT
fbem-3965	2	35	chongqing	chongqing	PROPN
fbem-3965	2	36	university	university	PROPN
fbem-3965	2	37	of	of	ADP
fbem-3965	2	38	posts	post	NOUN
fbem-3965	2	39	and	and	CCONJ
fbem-3965	2	40	telecommunications	telecommunication	NOUN
fbem-3965	2	41	,	,	PUNCT
fbem-3965	2	42	chongqing	chongqe	VERB
fbem-3965	2	43	400065	400065	NUM
fbem-3965	2	44	,	,	PUNCT
fbem-3965	2	45	china	china	PROPN
fbem-3965	2	46	abstract	abstract	PROPN
fbem-3965	2	47	:	:	PUNCT
fbem-3965	2	48	the	the	DET
fbem-3965	2	49	purpose	purpose	NOUN
fbem-3965	2	50	of	of	ADP
fbem-3965	2	51	this	this	DET
fbem-3965	2	52	study	study	NOUN
fbem-3965	2	53	is	be	AUX
fbem-3965	2	54	to	to	ADP
fbem-3965	2	55	determinants	determinant	NOUN
fbem-3965	2	56	of	of	ADP
fbem-3965	2	57	customer	customer	NOUN
fbem-3965	2	58	satisfaction	satisfaction	NOUN
fbem-3965	2	59	,	,	PUNCT
fbem-3965	2	60	customer	customer	NOUN
fbem-3965	2	61	loyalty	loyalty	NOUN
fbem-3965	2	62	and	and	CCONJ
fbem-3965	2	63	atm	atm	NOUN
fbem-3965	2	64	service	service	NOUN
fbem-3965	2	65	quality	quality	NOUN
fbem-3965	2	66	in	in	ADP
fbem-3965	2	67	the	the	DET
fbem-3965	2	68	bangladesh	bangladesh	NOUN
fbem-3965	2	69	banking	banking	NOUN
fbem-3965	2	70	sector	sector	NOUN
fbem-3965	2	71	.	.	PUNCT
fbem-3965	3	1	the	the	DET
fbem-3965	3	2	banking	banking	NOUN
fbem-3965	3	3	sector	sector	NOUN
fbem-3965	3	4	has	have	AUX
fbem-3965	3	5	been	be	AUX
fbem-3965	3	6	playing	play	VERB
fbem-3965	3	7	an	an	DET
fbem-3965	3	8	important	important	ADJ
fbem-3965	3	9	role	role	NOUN
fbem-3965	3	10	in	in	ADP
fbem-3965	3	11	the	the	DET
fbem-3965	3	12	overall	overall	ADJ
fbem-3965	3	13	economic	economic	ADJ
fbem-3965	3	14	development	development	NOUN
fbem-3965	3	15	of	of	ADP
fbem-3965	3	16	bangladesh	bangladesh	PROPN
fbem-3965	3	17	.	.	PUNCT
fbem-3965	4	1	customer	customer	NOUN
fbem-3965	4	2	satisfaction	satisfaction	NOUN
fbem-3965	4	3	is	be	AUX
fbem-3965	4	4	essential	essential	ADJ
fbem-3965	4	5	for	for	ADP
fbem-3965	4	6	the	the	DET
fbem-3965	4	7	success	success	NOUN
fbem-3965	4	8	of	of	ADP
fbem-3965	4	9	service	service	NOUN
fbem-3965	4	10	firms	firm	NOUN
fbem-3965	4	11	like	like	ADP
fbem-3965	4	12	banks	bank	NOUN
fbem-3965	4	13	.	.	PUNCT
fbem-3965	5	1	many	many	ADJ
fbem-3965	5	2	studies	study	NOUN
fbem-3965	5	3	show	show	VERB
fbem-3965	5	4	that	that	SCONJ
fbem-3965	5	5	service	service	NOUN
fbem-3965	5	6	quality	quality	NOUN
fbem-3965	5	7	is	be	AUX
fbem-3965	5	8	related	relate	VERB
fbem-3965	5	9	to	to	ADP
fbem-3965	5	10	customer	customer	NOUN
fbem-3965	5	11	satisfaction	satisfaction	NOUN
fbem-3965	5	12	,	,	PUNCT
fbem-3965	5	13	and	and	CCONJ
fbem-3965	5	14	the	the	DET
fbem-3965	5	15	quality	quality	NOUN
fbem-3965	5	16	of	of	ADP
fbem-3965	5	17	service	service	NOUN
fbem-3965	5	18	is	be	AUX
fbem-3965	5	19	an	an	DET
fbem-3965	5	20	important	important	ADJ
fbem-3965	5	21	component	component	NOUN
fbem-3965	5	22	of	of	ADP
fbem-3965	5	23	has	have	AUX
fbem-3965	5	24	become	become	VERB
fbem-3965	5	25	an	an	DET
fbem-3965	5	26	aspect	aspect	NOUN
fbem-3965	5	27	of	of	ADP
fbem-3965	5	28	customer	customer	NOUN
fbem-3965	5	29	satisfaction	satisfaction	NOUN
fbem-3965	5	30	.	.	PUNCT
fbem-3965	6	1	this	this	DET
fbem-3965	6	2	study	study	NOUN
fbem-3965	6	3	,	,	PUNCT
fbem-3965	6	4	endeavors	endeavor	VERB
fbem-3965	6	5	to	to	PART
fbem-3965	6	6	discover	discover	VERB
fbem-3965	6	7	and	and	CCONJ
fbem-3965	6	8	discuss	discuss	VERB
fbem-3965	6	9	the	the	DET
fbem-3965	6	10	impact	impact	NOUN
fbem-3965	6	11	of	of	ADP
fbem-3965	6	12	service	service	NOUN
fbem-3965	6	13	quality	quality	NOUN
fbem-3965	6	14	on	on	ADP
fbem-3965	6	15	customer	customer	NOUN
fbem-3965	6	16	satisfaction	satisfaction	NOUN
fbem-3965	6	17	in	in	ADP
fbem-3965	6	18	private	private	ADJ
fbem-3965	6	19	-	-	PUNCT
fbem-3965	6	20	sector	sector	NOUN
fbem-3965	6	21	banks	bank	NOUN
fbem-3965	6	22	in	in	ADP
fbem-3965	6	23	bangladesh	bangladesh	NOUN
fbem-3965	6	24	.	.	PUNCT
fbem-3965	7	1	first	first	ADV
fbem-3965	7	2	,	,	PUNCT
fbem-3965	7	3	seven	seven	NUM
fbem-3965	7	4	dimensions	dimension	NOUN
fbem-3965	7	5	of	of	ADP
fbem-3965	7	6	service	service	NOUN
fbem-3965	7	7	quality	quality	NOUN
fbem-3965	7	8	such	such	ADJ
fbem-3965	7	9	as	as	ADP
fbem-3965	7	10	tangibility	tangibility	NOUN
fbem-3965	7	11	,	,	PUNCT
fbem-3965	7	12	reliability	reliability	NOUN
fbem-3965	7	13	,	,	PUNCT
fbem-3965	7	14	responsiveness	responsiveness	NOUN
fbem-3965	7	15	,	,	PUNCT
fbem-3965	7	16	empathy	empathy	NOUN
fbem-3965	7	17	,	,	PUNCT
fbem-3965	7	18	assurance	assurance	NOUN
fbem-3965	7	19	,	,	PUNCT
fbem-3965	7	20	access	access	NOUN
fbem-3965	7	21	,	,	PUNCT
fbem-3965	7	22	and	and	CCONJ
fbem-3965	7	23	effectiveness	effectiveness	NOUN
fbem-3965	7	24	(	(	PUNCT
fbem-3965	7	25	parasuraman	parasuraman	NOUN
fbem-3965	7	26	,	,	PUNCT
fbem-3965	7	27	zeithaml	zeithaml	PROPN
fbem-3965	7	28	,	,	PUNCT
fbem-3965	7	29	&	&	CCONJ
fbem-3965	7	30	berry	berry	PROPN
fbem-3965	7	31	,	,	PUNCT
fbem-3965	7	32	1985	1985	NUM
fbem-3965	7	33	)	)	PUNCT
fbem-3965	7	34	are	be	AUX
fbem-3965	7	35	considered	consider	VERB
fbem-3965	7	36	the	the	DET
fbem-3965	7	37	basis	basis	NOUN
fbem-3965	7	38	for	for	ADP
fbem-3965	7	39	this	this	DET
fbem-3965	7	40	study	study	NOUN
fbem-3965	7	41	.	.	PUNCT
fbem-3965	8	1	second	second	ADJ
fbem-3965	8	2	,	,	PUNCT
fbem-3965	8	3	as	as	SCONJ
fbem-3965	8	4	structured	structured	ADJ
fbem-3965	8	5	questionnaire	questionnaire	NOUN
fbem-3965	8	6	with	with	ADP
fbem-3965	8	7	5	5	NUM
fbem-3965	8	8	points	point	NOUN
fbem-3965	8	9	likert	likert	ADJ
fbem-3965	8	10	scale	scale	NOUN
fbem-3965	8	11	has	have	AUX
fbem-3965	8	12	been	be	AUX
fbem-3965	8	13	used	use	VERB
fbem-3965	8	14	to	to	PART
fbem-3965	8	15	collect	collect	VERB
fbem-3965	8	16	the	the	DET
fbem-3965	8	17	data	datum	NOUN
fbem-3965	8	18	by	by	ADP
fbem-3965	8	19	conducting	conduct	VERB
fbem-3965	8	20	the	the	DET
fbem-3965	8	21	survey	survey	NOUN
fbem-3965	8	22	.	.	PUNCT
fbem-3965	9	1	for	for	ADP
fbem-3965	9	2	the	the	DET
fbem-3965	9	3	convenience	convenience	NOUN
fbem-3965	9	4	of	of	ADP
fbem-3965	9	5	the	the	DET
fbem-3965	9	6	experiment	experiment	NOUN
fbem-3965	9	7	,	,	PUNCT
fbem-3965	9	8	400	400	NUM
fbem-3965	9	9	questionnaire	questionnaire	NOUN
fbem-3965	9	10	data	datum	NOUN
fbem-3965	9	11	are	be	AUX
fbem-3965	9	12	randomly	randomly	ADV
fbem-3965	9	13	sampled	sample	VERB
fbem-3965	9	14	.	.	PUNCT
fbem-3965	10	1	the	the	DET
fbem-3965	10	2	sample	sample	NOUN
fbem-3965	10	3	size	size	NOUN
fbem-3965	10	4	is	be	AUX
fbem-3965	10	5	400	400	NUM
fbem-3965	10	6	and	and	CCONJ
fbem-3965	10	7	is	be	AUX
fbem-3965	10	8	chosen	choose	VERB
fbem-3965	10	9	on	on	ADP
fbem-3965	10	10	a	a	DET
fbem-3965	10	11	timely	timely	ADJ
fbem-3965	10	12	basis	basis	NOUN
fbem-3965	10	13	.	.	PUNCT
fbem-3965	11	1	data	datum	NOUN
fbem-3965	11	2	has	have	AUX
fbem-3965	11	3	been	be	AUX
fbem-3965	11	4	analyzed	analyze	VERB
fbem-3965	11	5	finally	finally	ADV
fbem-3965	11	6	;	;	PUNCT
fbem-3965	11	7	we	we	PRON
fbem-3965	11	8	conducted	conduct	VERB
fbem-3965	11	9	the	the	DET
fbem-3965	11	10	analysis	analysis	NOUN
fbem-3965	11	11	using	use	VERB
fbem-3965	11	12	spss	spss	PROPN
fbem-3965	11	13	software	software	NOUN
fbem-3965	11	14	(	(	PUNCT
fbem-3965	11	15	version	version	NOUN
fbem-3965	11	16	:	:	PUNCT
fbem-3965	11	17	17	17	NUM
fbem-3965	11	18	)	)	PUNCT
fbem-3965	11	19	on	on	ADP
fbem-3965	11	20	the	the	DET
fbem-3965	11	21	400	400	NUM
fbem-3965	11	22	-	-	PUNCT
fbem-3965	11	23	questionnaire	questionnaire	NOUN
fbem-3965	11	24	data	datum	NOUN
fbem-3965	11	25	.	.	PUNCT
fbem-3965	12	1	the	the	DET
fbem-3965	12	2	result	result	NOUN
fbem-3965	12	3	of	of	ADP
fbem-3965	12	4	the	the	DET
fbem-3965	12	5	study	study	NOUN
fbem-3965	12	6	showed	show	VERB
fbem-3965	12	7	that	that	SCONJ
fbem-3965	12	8	tangibility	tangibility	NOUN
fbem-3965	12	9	,	,	PUNCT
fbem-3965	12	10	reliability	reliability	NOUN
fbem-3965	12	11	,	,	PUNCT
fbem-3965	12	12	responsiveness	responsiveness	NOUN
fbem-3965	12	13	,	,	PUNCT
fbem-3965	12	14	assurance	assurance	NOUN
fbem-3965	12	15	,	,	PUNCT
fbem-3965	12	16	empathy	empathy	NOUN
fbem-3965	12	17	,	,	PUNCT
fbem-3965	12	18	access	access	NOUN
fbem-3965	12	19	,	,	PUNCT
fbem-3965	12	20	and	and	CCONJ
fbem-3965	12	21	effectiveness	effectiveness	NOUN
fbem-3965	12	22	significantly	significantly	ADV
fbem-3965	12	23	and	and	CCONJ
fbem-3965	12	24	positively	positively	ADV
fbem-3965	12	25	influenced	influence	VERB
fbem-3965	12	26	customer	customer	NOUN
fbem-3965	12	27	loyalty	loyalty	NOUN
fbem-3965	12	28	in	in	ADP
fbem-3965	12	29	terms	term	NOUN
fbem-3965	12	30	of	of	ADP
fbem-3965	12	31	satisfaction	satisfaction	NOUN
fbem-3965	12	32	,	,	PUNCT
fbem-3965	12	33	which	which	PRON
fbem-3965	12	34	means	mean	VERB
fbem-3965	12	35	that	that	SCONJ
fbem-3965	12	36	service	service	NOUN
fbem-3965	12	37	quality	quality	NOUN
fbem-3965	12	38	dimensions	dimension	NOUN
fbem-3965	12	39	are	be	AUX
fbem-3965	12	40	crucial	crucial	ADJ
fbem-3965	12	41	for	for	ADP
fbem-3965	12	42	customer	customer	NOUN
fbem-3965	12	43	satisfaction	satisfaction	NOUN
fbem-3965	12	44	in	in	ADP
fbem-3965	12	45	the	the	DET
fbem-3965	12	46	private	private	ADJ
fbem-3965	12	47	banking	banking	NOUN
fbem-3965	12	48	sector	sector	NOUN
fbem-3965	12	49	in	in	ADP
fbem-3965	12	50	bangladesh	bangladesh	NOUN
fbem-3965	12	51	.	.	PUNCT
fbem-3965	13	1	keywords	keyword	NOUN
fbem-3965	13	2	:	:	PUNCT
fbem-3965	13	3	service	service	NOUN
fbem-3965	13	4	quality	quality	NOUN
fbem-3965	13	5	,	,	PUNCT
fbem-3965	13	6	customer	customer	NOUN
fbem-3965	13	7	satisfaction	satisfaction	NOUN
fbem-3965	13	8	,	,	PUNCT
fbem-3965	13	9	customers	customer	NOUN
fbem-3965	13	10	loyalty	loyalty	NOUN
fbem-3965	13	11	,	,	PUNCT
fbem-3965	13	12	private	private	ADJ
fbem-3965	13	13	banking	banking	NOUN
fbem-3965	13	14	sector	sector	NOUN
fbem-3965	13	15	in	in	ADP
fbem-3965	13	16	bangladesh	bangladesh	NOUN
fbem-3965	13	17	.	.	PUNCT
fbem-3965	14	1	1	1	X
fbem-3965	14	2	.	.	X
fbem-3965	14	3	introduction	introduction	NOUN
fbem-3965	14	4	information	information	NOUN
fbem-3965	14	5	technology	technology	NOUN
fbem-3965	14	6	has	have	AUX
fbem-3965	14	7	changed	change	VERB
fbem-3965	14	8	at	at	ADP
fbem-3965	14	9	various	various	ADJ
fbem-3965	14	10	levels	level	NOUN
fbem-3965	14	11	and	and	CCONJ
fbem-3965	14	12	at	at	ADP
fbem-3965	14	13	a	a	DET
fbem-3965	14	14	very	very	ADV
fbem-3965	14	15	fast	fast	ADJ
fbem-3965	14	16	pace	pace	NOUN
fbem-3965	14	17	,	,	PUNCT
fbem-3965	14	18	where	where	SCONJ
fbem-3965	14	19	it	it	PRON
fbem-3965	14	20	has	have	VERB
fbem-3965	14	21	an	an	DET
fbem-3965	14	22	immediate	immediate	ADJ
fbem-3965	14	23	impact	impact	NOUN
fbem-3965	14	24	on	on	ADP
fbem-3965	14	25	all	all	DET
fbem-3965	14	26	businesses	business	NOUN
fbem-3965	14	27	doing	do	VERB
fbem-3965	14	28	the	the	DET
fbem-3965	14	29	actual	actual	ADJ
fbem-3965	14	30	service	service	NOUN
fbem-3965	14	31	or	or	CCONJ
fbem-3965	14	32	product	product	NOUN
fbem-3965	14	33	sales	sale	NOUN
fbem-3965	14	34	.	.	PUNCT
fbem-3965	15	1	this	this	PRON
fbem-3965	15	2	not	not	PART
fbem-3965	15	3	only	only	ADV
fbem-3965	15	4	affects	affect	VERB
fbem-3965	15	5	business	business	NOUN
fbem-3965	15	6	owners	owner	NOUN
fbem-3965	15	7	but	but	CCONJ
fbem-3965	15	8	also	also	ADV
fbem-3965	15	9	customers	customer	NOUN
fbem-3965	15	10	who	who	PRON
fbem-3965	15	11	want	want	VERB
fbem-3965	15	12	to	to	PART
fbem-3965	15	13	keep	keep	VERB
fbem-3965	15	14	up	up	ADP
fbem-3965	15	15	with	with	ADP
fbem-3965	15	16	the	the	DET
fbem-3965	15	17	latest	late	ADJ
fbem-3965	15	18	technological	technological	ADJ
fbem-3965	15	19	advancements	advancement	NOUN
fbem-3965	15	20	,	,	PUNCT
fbem-3965	15	21	which	which	PRON
fbem-3965	15	22	puts	put	VERB
fbem-3965	15	23	pressure	pressure	NOUN
fbem-3965	15	24	on	on	ADP
fbem-3965	15	25	service	service	NOUN
fbem-3965	15	26	providers	provider	NOUN
fbem-3965	15	27	because	because	SCONJ
fbem-3965	15	28	they	they	PRON
fbem-3965	15	29	also	also	ADV
fbem-3965	15	30	have	have	VERB
fbem-3965	15	31	to	to	PART
fbem-3965	15	32	live	live	VERB
fbem-3965	15	33	up	up	ADP
fbem-3965	15	34	to	to	ADP
fbem-3965	15	35	their	their	PRON
fbem-3965	15	36	customers	customer	NOUN
fbem-3965	15	37	'	'	PART
fbem-3965	15	38	expectations	expectation	NOUN
fbem-3965	15	39	to	to	PART
fbem-3965	15	40	avoid	avoid	VERB
fbem-3965	15	41	losing	lose	VERB
fbem-3965	15	42	a	a	DET
fbem-3965	15	43	single	single	ADJ
fbem-3965	15	44	customer	customer	NOUN
fbem-3965	15	45	.	.	PUNCT
fbem-3965	16	1	when	when	SCONJ
fbem-3965	16	2	a	a	DET
fbem-3965	16	3	customer	customer	NOUN
fbem-3965	16	4	does	do	AUX
fbem-3965	16	5	not	not	PART
fbem-3965	16	6	get	get	VERB
fbem-3965	16	7	the	the	DET
fbem-3965	16	8	service	service	NOUN
fbem-3965	16	9	he	he	PRON
fbem-3965	16	10	or	or	CCONJ
fbem-3965	16	11	she	she	PRON
fbem-3965	16	12	wants	want	VERB
fbem-3965	16	13	,	,	PUNCT
fbem-3965	16	14	it	it	PRON
fbem-3965	16	15	can	can	AUX
fbem-3965	16	16	lead	lead	VERB
fbem-3965	16	17	to	to	ADP
fbem-3965	16	18	him	he	PRON
fbem-3965	16	19	or	or	CCONJ
fbem-3965	16	20	her	her	PRON
fbem-3965	16	21	quitting	quitting	NOUN
fbem-3965	16	22	and	and	CCONJ
fbem-3965	16	23	contacting	contact	VERB
fbem-3965	16	24	another	another	DET
fbem-3965	16	25	service	service	NOUN
fbem-3965	16	26	provider	provider	NOUN
fbem-3965	16	27	.	.	PUNCT
fbem-3965	17	1	providing	provide	VERB
fbem-3965	17	2	better	well	ADJ
fbem-3965	17	3	service	service	NOUN
fbem-3965	17	4	compared	compare	VERB
fbem-3965	17	5	to	to	ADP
fbem-3965	17	6	the	the	DET
fbem-3965	17	7	services	service	NOUN
fbem-3965	17	8	provided	provide	VERB
fbem-3965	17	9	by	by	ADP
fbem-3965	17	10	your	your	PRON
fbem-3965	17	11	competitors	competitor	NOUN
fbem-3965	17	12	increases	increase	VERB
fbem-3965	17	13	your	your	PRON
fbem-3965	17	14	business	business	NOUN
fbem-3965	17	15	’s	’s	PART
fbem-3965	17	16	chances	chance	NOUN
fbem-3965	17	17	of	of	ADP
fbem-3965	17	18	retaining	retain	VERB
fbem-3965	17	19	your	your	PRON
fbem-3965	17	20	customers	customer	NOUN
fbem-3965	17	21	,	,	PUNCT
fbem-3965	17	22	attracting	attract	VERB
fbem-3965	17	23	new	new	ADJ
fbem-3965	17	24	customers	customer	NOUN
fbem-3965	17	25	,	,	PUNCT
fbem-3965	17	26	and	and	CCONJ
fbem-3965	17	27	create	create	VERB
fbem-3965	17	28	customer	customer	NOUN
fbem-3965	17	29	satisfaction	satisfaction	NOUN
fbem-3965	17	30	with	with	ADP
fbem-3965	17	31	the	the	DET
fbem-3965	17	32	service	service	NOUN
fbem-3965	17	33	you	you	PRON
fbem-3965	17	34	provide	provide	VERB
fbem-3965	17	35	.	.	PUNCT
fbem-3965	18	1	to	to	PART
fbem-3965	18	2	improve	improve	VERB
fbem-3965	18	3	the	the	DET
fbem-3965	18	4	quality	quality	NOUN
fbem-3965	18	5	of	of	ADP
fbem-3965	18	6	service	service	NOUN
fbem-3965	18	7	provided	provide	VERB
fbem-3965	18	8	by	by	ADP
fbem-3965	18	9	business	business	NOUN
fbem-3965	18	10	establishments	establishment	NOUN
fbem-3965	18	11	,	,	PUNCT
fbem-3965	18	12	banks	bank	NOUN
fbem-3965	18	13	are	be	AUX
fbem-3965	18	14	especially	especially	ADV
fbem-3965	18	15	important	important	ADJ
fbem-3965	18	16	to	to	PART
fbem-3965	18	17	ensure	ensure	VERB
fbem-3965	18	18	that	that	SCONJ
fbem-3965	18	19	customers	customer	NOUN
fbem-3965	18	20	of	of	ADP
fbem-3965	18	21	a	a	DET
fbem-3965	18	22	particular	particular	ADJ
fbem-3965	18	23	bank	bank	NOUN
fbem-3965	18	24	get	get	VERB
fbem-3965	18	25	the	the	DET
fbem-3965	18	26	best	good	ADJ
fbem-3965	18	27	and	and	CCONJ
fbem-3965	18	28	most	most	ADV
fbem-3965	18	29	convenient	convenient	ADJ
fbem-3965	18	30	service	service	NOUN
fbem-3965	18	31	to	to	PART
fbem-3965	18	32	trust	trust	VERB
fbem-3965	18	33	those	those	DET
fbem-3965	18	34	customers	customer	NOUN
fbem-3965	18	35	.	.	PUNCT
fbem-3965	19	1	the	the	DET
fbem-3965	19	2	ability	ability	NOUN
fbem-3965	19	3	to	to	PART
fbem-3965	19	4	provide	provide	VERB
fbem-3965	19	5	high	high	ADJ
fbem-3965	19	6	service	service	NOUN
fbem-3965	19	7	quality	quality	NOUN
fbem-3965	19	8	will	will	AUX
fbem-3965	19	9	strengthen	strengthen	VERB
fbem-3965	19	10	the	the	DET
fbem-3965	19	11	image	image	NOUN
fbem-3965	19	12	,	,	PUNCT
fbem-3965	19	13	enhance	enhance	VERB
fbem-3965	19	14	the	the	DET
fbem-3965	19	15	retention	retention	NOUN
fbem-3965	19	16	of	of	ADP
fbem-3965	19	17	customers	customer	NOUN
fbem-3965	19	18	,	,	PUNCT
fbem-3965	19	19	attracting	attract	VERB
fbem-3965	19	20	new	new	ADJ
fbem-3965	19	21	potential	potential	ADJ
fbem-3965	19	22	customers	customer	NOUN
fbem-3965	19	23	through	through	ADP
fbem-3965	19	24	customer	customer	NOUN
fbem-3965	19	25	satisfaction	satisfaction	NOUN
fbem-3965	19	26	and	and	CCONJ
fbem-3965	19	27	loyalty	loyalty	NOUN
fbem-3965	19	28	(	(	PUNCT
fbem-3965	19	29	rahman	rahman	PROPN
fbem-3965	19	30	,	,	PUNCT
fbem-3965	19	31	2013	2013	NUM
fbem-3965	19	32	)	)	PUNCT
fbem-3965	19	33	.	.	PUNCT
fbem-3965	20	1	good	good	ADJ
fbem-3965	20	2	service	service	NOUN
fbem-3965	20	3	delivery	delivery	NOUN
fbem-3965	20	4	is	be	AUX
fbem-3965	20	5	a	a	DET
fbem-3965	20	6	key	key	ADJ
fbem-3965	20	7	pillar	pillar	NOUN
fbem-3965	20	8	of	of	ADP
fbem-3965	20	9	every	every	DET
fbem-3965	20	10	business	business	NOUN
fbem-3965	20	11	to	to	PART
fbem-3965	20	12	be	be	AUX
fbem-3965	20	13	sure	sure	ADJ
fbem-3965	20	14	and	and	CCONJ
fbem-3965	20	15	plan	plan	VERB
fbem-3965	20	16	for	for	ADP
fbem-3965	20	17	the	the	DET
fbem-3965	20	18	future	future	NOUN
fbem-3965	20	19	because	because	SCONJ
fbem-3965	20	20	it	it	PRON
fbem-3965	20	21	gives	give	VERB
fbem-3965	20	22	the	the	DET
fbem-3965	20	23	impression	impression	NOUN
fbem-3965	20	24	that	that	SCONJ
fbem-3965	20	25	customers	customer	NOUN
fbem-3965	20	26	are	be	AUX
fbem-3965	20	27	connecting	connect	VERB
fbem-3965	20	28	to	to	ADP
fbem-3965	20	29	the	the	DET
fbem-3965	20	30	service	service	NOUN
fbem-3965	20	31	provided	provide	VERB
fbem-3965	20	32	by	by	ADP
fbem-3965	20	33	their	their	PRON
fbem-3965	20	34	needs	need	NOUN
fbem-3965	20	35	.	.	PUNCT
fbem-3965	21	1	when	when	SCONJ
fbem-3965	21	2	the	the	DET
fbem-3965	21	3	quality	quality	NOUN
fbem-3965	21	4	of	of	ADP
fbem-3965	21	5	the	the	DET
fbem-3965	21	6	service	service	NOUN
fbem-3965	21	7	outweighs	outweigh	VERB
fbem-3965	21	8	the	the	DET
fbem-3965	21	9	customer	customer	NOUN
fbem-3965	21	10	's	's	PART
fbem-3965	21	11	expectations	expectation	NOUN
fbem-3965	21	12	,	,	PUNCT
fbem-3965	21	13	there	there	PRON
fbem-3965	21	14	is	be	VERB
fbem-3965	21	15	more	more	ADJ
fbem-3965	21	16	excitement	excitement	NOUN
fbem-3965	21	17	than	than	SCONJ
fbem-3965	21	18	the	the	DET
fbem-3965	21	19	customer	customer	NOUN
fbem-3965	21	20	expects	expect	VERB
fbem-3965	21	21	and	and	CCONJ
fbem-3965	21	22	it	it	PRON
fbem-3965	21	23	can	can	AUX
fbem-3965	21	24	be	be	AUX
fbem-3965	21	25	reflected	reflect	VERB
fbem-3965	21	26	in	in	ADP
fbem-3965	21	27	the	the	DET
fbem-3965	21	28	customer	customer	NOUN
fbem-3965	21	29	's	's	PART
fbem-3965	21	30	emotions	emotion	NOUN
fbem-3965	21	31	including	include	VERB
fbem-3965	21	32	word	word	NOUN
fbem-3965	21	33	of	of	ADP
fbem-3965	21	34	mouth	mouth	NOUN
fbem-3965	21	35	,	,	PUNCT
fbem-3965	21	36	rerequesting	rerequeste	VERB
fbem-3965	21	37	services	service	NOUN
fbem-3965	21	38	,	,	PUNCT
fbem-3965	21	39	or	or	CCONJ
fbem-3965	21	40	encouraging	encourage	VERB
fbem-3965	21	41	others	other	NOUN
fbem-3965	21	42	to	to	PART
fbem-3965	21	43	go	go	VERB
fbem-3965	21	44	to	to	ADP
fbem-3965	21	45	the	the	DET
fbem-3965	21	46	bank	bank	NOUN
fbem-3965	21	47	or	or	CCONJ
fbem-3965	21	48	company	company	NOUN
fbem-3965	21	49	that	that	PRON
fbem-3965	21	50	has	have	AUX
fbem-3965	21	51	received	receive	VERB
fbem-3965	21	52	the	the	DET
fbem-3965	21	53	best	good	ADJ
fbem-3965	21	54	service	service	NOUN
fbem-3965	21	55	.	.	PUNCT
fbem-3965	22	1	when	when	SCONJ
fbem-3965	22	2	the	the	DET
fbem-3965	22	3	quality	quality	NOUN
fbem-3965	22	4	of	of	ADP
fbem-3965	22	5	service	service	NOUN
fbem-3965	22	6	is	be	AUX
fbem-3965	22	7	equal	equal	ADJ
fbem-3965	22	8	to	to	ADP
fbem-3965	22	9	the	the	DET
fbem-3965	22	10	needs	need	NOUN
fbem-3965	22	11	of	of	ADP
fbem-3965	22	12	the	the	DET
fbem-3965	22	13	customer	customer	NOUN
fbem-3965	22	14	,	,	PUNCT
fbem-3965	22	15	there	there	PRON
fbem-3965	22	16	is	be	VERB
fbem-3965	22	17	a	a	DET
fbem-3965	22	18	sense	sense	NOUN
fbem-3965	22	19	of	of	ADP
fbem-3965	22	20	satisfaction	satisfaction	NOUN
fbem-3965	22	21	with	with	ADP
fbem-3965	22	22	the	the	DET
fbem-3965	22	23	service	service	NOUN
fbem-3965	22	24	received	receive	VERB
fbem-3965	22	25	.	.	PUNCT
fbem-3965	23	1	both	both	PRON
fbem-3965	23	2	of	of	ADP
fbem-3965	23	3	these	these	PRON
fbem-3965	23	4	are	be	AUX
fbem-3965	23	5	good	good	ADJ
fbem-3965	23	6	for	for	ADP
fbem-3965	23	7	any	any	DET
fbem-3965	23	8	business	business	NOUN
fbem-3965	23	9	that	that	PRON
fbem-3965	23	10	wants	want	VERB
fbem-3965	23	11	to	to	PART
fbem-3965	23	12	continue	continue	VERB
fbem-3965	23	13	to	to	PART
fbem-3965	23	14	thrive	thrive	VERB
fbem-3965	23	15	in	in	ADP
fbem-3965	23	16	providing	provide	VERB
fbem-3965	23	17	better	well	ADJ
fbem-3965	23	18	services	service	NOUN
fbem-3965	23	19	.	.	PUNCT
fbem-3965	24	1	the	the	DET
fbem-3965	24	2	worst	bad	ADJ
fbem-3965	24	3	thing	thing	NOUN
fbem-3965	24	4	to	to	PART
fbem-3965	24	5	be	be	AUX
fbem-3965	24	6	considered	consider	VERB
fbem-3965	24	7	by	by	ADP
fbem-3965	24	8	banks	bank	NOUN
fbem-3965	24	9	to	to	PART
fbem-3965	24	10	take	take	VERB
fbem-3965	24	11	care	care	NOUN
fbem-3965	24	12	and	and	CCONJ
fbem-3965	24	13	maintain	maintain	VERB
fbem-3965	24	14	customers	customer	NOUN
fbem-3965	24	15	is	be	AUX
fbem-3965	24	16	to	to	PART
fbem-3965	24	17	ensure	ensure	VERB
fbem-3965	24	18	that	that	SCONJ
fbem-3965	24	19	the	the	DET
fbem-3965	24	20	quality	quality	NOUN
fbem-3965	24	21	of	of	ADP
fbem-3965	24	22	the	the	DET
fbem-3965	24	23	service	service	NOUN
fbem-3965	24	24	is	be	AUX
fbem-3965	24	25	not	not	PART
fbem-3965	24	26	less	less	ADJ
fbem-3965	24	27	than	than	ADP
fbem-3965	24	28	the	the	DET
fbem-3965	24	29	customer	customer	NOUN
fbem-3965	24	30	’s	’s	PART
fbem-3965	24	31	expectations	expectation	NOUN
fbem-3965	24	32	as	as	SCONJ
fbem-3965	24	33	it	it	PRON
fbem-3965	24	34	creates	create	VERB
fbem-3965	24	35	customer	customer	NOUN
fbem-3965	24	36	dissatisfaction	dissatisfaction	NOUN
fbem-3965	24	37	with	with	ADP
fbem-3965	24	38	the	the	DET
fbem-3965	24	39	service	service	NOUN
fbem-3965	24	40	and	and	CCONJ
fbem-3965	24	41	this	this	PRON
fbem-3965	24	42	could	could	AUX
fbem-3965	24	43	lead	lead	VERB
fbem-3965	24	44	to	to	ADP
fbem-3965	24	45	the	the	DET
fbem-3965	24	46	loss	loss	NOUN
fbem-3965	24	47	of	of	ADP
fbem-3965	24	48	a	a	DET
fbem-3965	24	49	single	single	ADJ
fbem-3965	24	50	customer	customer	NOUN
fbem-3965	24	51	.	.	PUNCT
fbem-3965	25	1	to	to	PART
fbem-3965	25	2	understand	understand	VERB
fbem-3965	25	3	customer	customer	NOUN
fbem-3965	25	4	needs	need	NOUN
fbem-3965	25	5	is	be	AUX
fbem-3965	25	6	become	become	VERB
fbem-3965	25	7	an	an	DET
fbem-3965	25	8	important	important	ADJ
fbem-3965	25	9	factor	factor	NOUN
fbem-3965	25	10	for	for	ADP
fbem-3965	25	11	the	the	DET
fbem-3965	25	12	banking	banking	NOUN
fbem-3965	25	13	industry	industry	NOUN
fbem-3965	25	14	and	and	CCONJ
fbem-3965	25	15	most	most	ADJ
fbem-3965	25	16	of	of	ADP
fbem-3965	25	17	the	the	DET
fbem-3965	25	18	customers	customer	NOUN
fbem-3965	25	19	now	now	ADV
fbem-3965	25	20	more	more	ADJ
fbem-3965	25	21	prefer	prefer	VERB
fbem-3965	25	22	to	to	PART
fbem-3965	25	23	opt	opt	VERB
fbem-3965	25	24	for	for	ADP
fbem-3965	25	25	technology	technology	NOUN
fbem-3965	25	26	-	-	PUNCT
fbem-3965	25	27	based	base	VERB
fbem-3965	25	28	service	service	NOUN
fbem-3965	25	29	delivery	delivery	NOUN
fbem-3965	25	30	(	(	PUNCT
fbem-3965	25	31	khan	khan	PROPN
fbem-3965	25	32	,	,	PUNCT
fbem-3965	25	33	mir	mir	PROPN
fbem-3965	25	34	,	,	PUNCT
fbem-3965	25	35	khan	khan	PROPN
fbem-3965	25	36	,	,	PUNCT
fbem-3965	25	37	raza	raza	PROPN
fbem-3965	25	38	,	,	PUNCT
fbem-3965	25	39	&	&	CCONJ
fbem-3965	25	40	khan	khan	PROPN
fbem-3965	25	41	,	,	PUNCT
fbem-3965	25	42	2016	2016	NUM
fbem-3965	25	43	)	)	PUNCT
fbem-3965	25	44	.	.	PUNCT
fbem-3965	26	1	since	since	SCONJ
fbem-3965	26	2	the	the	DET
fbem-3965	26	3	services	service	NOUN
fbem-3965	26	4	and	and	CCONJ
fbem-3965	26	5	products	product	NOUN
fbem-3965	26	6	provided	provide	VERB
fbem-3965	26	7	by	by	ADP
fbem-3965	26	8	the	the	DET
fbem-3965	26	9	banks	bank	NOUN
fbem-3965	26	10	are	be	AUX
fbem-3965	26	11	the	the	DET
fbem-3965	26	12	same	same	ADJ
fbem-3965	26	13	or	or	CCONJ
fbem-3965	26	14	have	have	VERB
fbem-3965	26	15	very	very	ADV
fbem-3965	26	16	small	small	ADJ
fbem-3965	26	17	differences	difference	NOUN
fbem-3965	26	18	that	that	PRON
fbem-3965	26	19	can	can	AUX
fbem-3965	26	20	not	not	PART
fbem-3965	26	21	be	be	AUX
fbem-3965	26	22	seen	see	VERB
fbem-3965	26	23	by	by	ADP
fbem-3965	26	24	everyone	everyone	PRON
fbem-3965	26	25	,	,	PUNCT
fbem-3965	26	26	there	there	PRON
fbem-3965	26	27	is	be	VERB
fbem-3965	26	28	a	a	DET
fbem-3965	26	29	strong	strong	ADJ
fbem-3965	26	30	rivalry	rivalry	NOUN
fbem-3965	26	31	between	between	ADP
fbem-3965	26	32	the	the	DET
fbem-3965	26	33	banks	bank	NOUN
fbem-3965	26	34	in	in	ADP
fbem-3965	26	35	terms	term	NOUN
fbem-3965	26	36	of	of	ADP
fbem-3965	26	37	customer	customer	NOUN
fbem-3965	26	38	acquisition	acquisition	NOUN
fbem-3965	26	39	and	and	CCONJ
fbem-3965	26	40	retention	retention	NOUN
fbem-3965	26	41	.	.	PUNCT
fbem-3965	27	1	one	one	NUM
fbem-3965	27	2	of	of	ADP
fbem-3965	27	3	the	the	DET
fbem-3965	27	4	researchers	researcher	NOUN
fbem-3965	27	5	who	who	PRON
fbem-3965	27	6	researched	research	VERB
fbem-3965	27	7	jamuna	jamuna	PROPN
fbem-3965	27	8	bank	bank	PROPN
fbem-3965	27	9	limited	limit	VERB
fbem-3965	27	10	in	in	ADP
fbem-3965	27	11	bangladesh	bangladesh	NOUN
fbem-3965	27	12	revealed	reveal	VERB
fbem-3965	27	13	that	that	SCONJ
fbem-3965	27	14	banking	banking	NOUN
fbem-3965	27	15	industry	industry	NOUN
fbem-3965	27	16	in	in	ADP
fbem-3965	27	17	bangladesh	bangladesh	NOUN
fbem-3965	27	18	today	today	NOUN
fbem-3965	27	19	has	have	AUX
fbem-3965	27	20	become	become	VERB
fbem-3965	27	21	a	a	DET
fbem-3965	27	22	very	very	ADV
fbem-3965	27	23	dynamic	dynamic	ADJ
fbem-3965	27	24	,	,	PUNCT
fbem-3965	27	25	competitive	competitive	ADJ
fbem-3965	27	26	and	and	CCONJ
fbem-3965	27	27	complex	complex	ADJ
fbem-3965	27	28	environment	environment	NOUN
fbem-3965	27	29	where	where	SCONJ
fbem-3965	27	30	financial	financial	ADJ
fbem-3965	27	31	products	product	NOUN
fbem-3965	27	32	and	and	CCONJ
fbem-3965	27	33	services	service	NOUN
fbem-3965	27	34	offered	offer	VERB
fbem-3965	27	35	by	by	ADP
fbem-3965	27	36	the	the	DET
fbem-3965	27	37	commercial	commercial	ADJ
fbem-3965	27	38	banks	bank	NOUN
fbem-3965	27	39	have	have	VERB
fbem-3965	27	40	only	only	ADV
fbem-3965	27	41	minor	minor	ADJ
fbem-3965	27	42	differences	difference	NOUN
fbem-3965	27	43	,	,	PUNCT
fbem-3965	27	44	where	where	SCONJ
fbem-3965	27	45	the	the	DET
fbem-3965	27	46	industry	industry	NOUN
fbem-3965	27	47	situation	situation	NOUN
fbem-3965	27	48	is	be	AUX
fbem-3965	27	49	having	have	VERB
fbem-3965	27	50	a	a	DET
fbem-3965	27	51	tremendous	tremendous	ADJ
fbem-3965	27	52	increase	increase	NOUN
fbem-3965	27	53	in	in	ADP
fbem-3965	27	54	customer	customer	NOUN
fbem-3965	27	55	demand	demand	NOUN
fbem-3965	27	56	and	and	CCONJ
fbem-3965	27	57	this	this	PRON
fbem-3965	27	58	require	require	VERB
fbem-3965	27	59	greater	great	ADJ
fbem-3965	27	60	transformation	transformation	NOUN
fbem-3965	27	61	with	with	ADP
fbem-3965	27	62	an	an	DET
fbem-3965	27	63	intense	intense	ADJ
fbem-3965	27	64	focus	focus	NOUN
fbem-3965	27	65	on	on	ADP
fbem-3965	27	66	customer	customer	NOUN
fbem-3965	27	67	satisfaction	satisfaction	NOUN
fbem-3965	27	68	and	and	CCONJ
fbem-3965	27	69	loyalty	loyalty	NOUN
fbem-3965	27	70	(	(	PUNCT
fbem-3965	27	71	rahman	rahman	PROPN
fbem-3965	27	72	,	,	PUNCT
fbem-3965	27	73	2013	2013	NUM
fbem-3965	27	74	)	)	PUNCT
fbem-3965	27	75	.	.	PUNCT
fbem-3965	28	1	in	in	ADP
fbem-3965	28	2	search	search	NOUN
fbem-3965	28	3	of	of	ADP
fbem-3965	28	4	customer	customer	NOUN
fbem-3965	28	5	solutions	solution	NOUN
fbem-3965	28	6	and	and	CCONJ
fbem-3965	28	7	providing	provide	VERB
fbem-3965	28	8	the	the	DET
fbem-3965	28	9	high	high	ADJ
fbem-3965	28	10	quality	quality	NOUN
fbem-3965	28	11	of	of	ADP
fbem-3965	28	12	services	service	NOUN
fbem-3965	28	13	and	and	CCONJ
fbem-3965	28	14	continuing	continue	VERB
fbem-3965	28	15	to	to	PART
fbem-3965	28	16	strive	strive	VERB
fbem-3965	28	17	to	to	PART
fbem-3965	28	18	be	be	AUX
fbem-3965	28	19	the	the	DET
fbem-3965	28	20	first	first	ADJ
fbem-3965	28	21	provider	provider	NOUN
fbem-3965	28	22	of	of	ADP
fbem-3965	28	23	market	market	NOUN
fbem-3965	28	24	needs	need	NOUN
fbem-3965	28	25	,	,	PUNCT
fbem-3965	28	26	banks	bank	NOUN
fbem-3965	28	27	have	have	AUX
fbem-3965	28	28	opted	opt	VERB
fbem-3965	28	29	to	to	PART
fbem-3965	28	30	start	start	VERB
fbem-3965	28	31	providing	provide	VERB
fbem-3965	28	32	services	service	NOUN
fbem-3965	28	33	to	to	ADP
fbem-3965	28	34	their	their	PRON
fbem-3965	28	35	customers	customer	NOUN
fbem-3965	28	36	with	with	ADP
fbem-3965	28	37	technologies	technology	NOUN
fbem-3965	28	38	.	.	PUNCT
fbem-3965	29	1	mahmoud	mahmoud	PROPN
fbem-3965	29	2	kamal	kamal	PROPN
fbem-3965	29	3	abouraia	abouraia	PROPN
fbem-3965	29	4	,	,	PUNCT
fbem-3965	29	5	hamed	hamed	PROPN
fbem-3965	29	6	j.	j.	PROPN
fbem-3965	29	7	h.	h.	PROPN
fbem-3965	29	8	usrof	usrof	PROPN
fbem-3965	29	9	,	,	PUNCT
fbem-3965	29	10	(	(	PUNCT
fbem-3965	29	11	2015	2015	NUM
fbem-3965	29	12	)	)	PUNCT
fbem-3965	29	13	stated	state	VERB
fbem-3965	29	14	that	that	SCONJ
fbem-3965	29	15	banks	bank	NOUN
fbem-3965	29	16	describe	describe	VERB
fbem-3965	29	17	their	their	PRON
fbem-3965	29	18	activities	activity	NOUN
fbem-3965	29	19	and	and	CCONJ
fbem-3965	29	20	products	product	NOUN
fbem-3965	29	21	through	through	ADP
fbem-3965	29	22	electronic	electronic	ADJ
fbem-3965	29	23	banking	banking	NOUN
fbem-3965	29	24	to	to	PART
fbem-3965	29	25	improve	improve	VERB
fbem-3965	29	26	their	their	PRON
fbem-3965	29	27	competitive	competitive	ADJ
fbem-3965	29	28	position	position	NOUN
fbem-3965	29	29	and	and	CCONJ
fbem-3965	29	30	image	image	NOUN
fbem-3965	29	31	.	.	PUNCT
fbem-3965	30	1	the	the	DET
fbem-3965	30	2	adoption	adoption	NOUN
fbem-3965	30	3	of	of	ADP
fbem-3965	30	4	digital	digital	ADJ
fbem-3965	30	5	innovation	innovation	NOUN
fbem-3965	30	6	has	have	AUX
fbem-3965	30	7	provided	provide	VERB
fbem-3965	30	8	tremendous	tremendous	ADJ
fbem-3965	30	9	benefits	benefit	NOUN
fbem-3965	30	10	to	to	ADP
fbem-3965	30	11	the	the	DET
fbem-3965	30	12	customers	customer	NOUN
fbem-3965	30	13	and	and	CCONJ
fbem-3965	30	14	it	it	PRON
fbem-3965	30	15	supported	support	VERB
fbem-3965	30	16	service	service	NOUN
fbem-3965	30	17	quality	quality	NOUN
fbem-3965	30	18	such	such	ADJ
fbem-3965	30	19	as	as	ADP
fbem-3965	30	20	access	access	NOUN
fbem-3965	30	21	,	,	PUNCT
fbem-3965	30	22	convenience	convenience	NOUN
fbem-3965	30	23	,	,	PUNCT
fbem-3965	30	24	speed	speed	NOUN
fbem-3965	30	25	,	,	PUNCT
fbem-3965	30	26	and	and	CCONJ
fbem-3965	30	27	economy	economy	NOUN
fbem-3965	30	28	.	.	PUNCT
fbem-3965	31	1	the	the	DET
fbem-3965	31	2	researcher	researcher	NOUN
fbem-3965	31	3	added	add	VERB
fbem-3965	31	4	that	that	SCONJ
fbem-3965	31	5	electronic	electronic	ADJ
fbem-3965	31	6	banking	banking	NOUN
fbem-3965	31	7	services	service	NOUN
fbem-3965	31	8	can	can	AUX
fbem-3965	31	9	reduce	reduce	VERB
fbem-3965	31	10	161	161	NUM
fbem-3965	31	11	administrative	administrative	ADJ
fbem-3965	31	12	costs	cost	NOUN
fbem-3965	31	13	,	,	PUNCT
fbem-3965	31	14	operational	operational	ADJ
fbem-3965	31	15	costs	cost	NOUN
fbem-3965	31	16	,	,	PUNCT
fbem-3965	31	17	and	and	CCONJ
fbem-3965	31	18	increase	increase	VERB
fbem-3965	31	19	customer	customer	NOUN
fbem-3965	31	20	satisfaction	satisfaction	NOUN
fbem-3965	31	21	.	.	PUNCT
fbem-3965	32	1	according	accord	VERB
fbem-3965	32	2	to	to	ADP
fbem-3965	32	3	khan	khan	PROPN
fbem-3965	32	4	et	et	PROPN
fbem-3965	32	5	al	al	PROPN
fbem-3965	32	6	.	.	PROPN
fbem-3965	32	7	,	,	PUNCT
fbem-3965	32	8	(	(	PUNCT
fbem-3965	32	9	2016	2016	NUM
fbem-3965	32	10	)	)	PUNCT
fbem-3965	32	11	electronic	electronic	ADJ
fbem-3965	32	12	banking	banking	NOUN
fbem-3965	32	13	includes	include	VERB
fbem-3965	32	14	phone	phone	NOUN
fbem-3965	32	15	or	or	CCONJ
fbem-3965	32	16	mobile	mobile	ADJ
fbem-3965	32	17	banking	banking	NOUN
fbem-3965	32	18	,	,	PUNCT
fbem-3965	32	19	internet	internet	NOUN
fbem-3965	32	20	or	or	CCONJ
fbem-3965	32	21	online	online	ADJ
fbem-3965	32	22	banking	banking	NOUN
fbem-3965	32	23	and	and	CCONJ
fbem-3965	32	24	email	email	NOUN
fbem-3965	32	25	banking	banking	NOUN
fbem-3965	32	26	and	and	CCONJ
fbem-3965	32	27	mahmoud	mahmoud	PROPN
fbem-3965	32	28	kamal	kamal	PROPN
fbem-3965	32	29	abouraia	abouraia	PROPN
fbem-3965	32	30	,	,	PUNCT
fbem-3965	32	31	hamed	hamed	PROPN
fbem-3965	32	32	j.	j.	PROPN
fbem-3965	32	33	h.	h.	PROPN
fbem-3965	32	34	usrof	usrof	PROPN
fbem-3965	32	35	,	,	PUNCT
fbem-3965	32	36	(	(	PUNCT
fbem-3965	32	37	2015	2015	NUM
fbem-3965	32	38	)	)	PUNCT
fbem-3965	32	39	cited	cite	VERB
fbem-3965	32	40	auta	auta	PROPN
fbem-3965	32	41	(	(	PUNCT
fbem-3965	32	42	2010	2010	NUM
fbem-3965	32	43	)	)	PUNCT
fbem-3965	32	44	who	who	PRON
fbem-3965	32	45	revealed	reveal	VERB
fbem-3965	32	46	that	that	SCONJ
fbem-3965	32	47	electronic	electronic	ADJ
fbem-3965	32	48	banking	banking	NOUN
fbem-3965	32	49	can	can	AUX
fbem-3965	32	50	also	also	ADV
fbem-3965	32	51	be	be	AUX
fbem-3965	32	52	defined	define	VERB
fbem-3965	32	53	as	as	ADP
fbem-3965	32	54	a	a	DET
fbem-3965	32	55	variety	variety	NOUN
fbem-3965	32	56	of	of	ADP
fbem-3965	32	57	platforms	platform	NOUN
fbem-3965	32	58	include	include	VERB
fbem-3965	32	59	:	:	PUNCT
fbem-3965	32	60	(	(	PUNCT
fbem-3965	32	61	i	i	NOUN
fbem-3965	32	62	)	)	PUNCT
fbem-3965	32	63	internet	internet	NOUN
fbem-3965	32	64	banking	banking	NOUN
fbem-3965	32	65	(	(	PUNCT
fbem-3965	32	66	or	or	CCONJ
fbem-3965	32	67	online	online	ADJ
fbem-3965	32	68	banking	banking	NOUN
fbem-3965	32	69	)	)	PUNCT
fbem-3965	32	70	,	,	PUNCT
fbem-3965	32	71	(	(	PUNCT
fbem-3965	32	72	ii	ii	NOUN
fbem-3965	32	73	)	)	PUNCT
fbem-3965	32	74	telephone	telephone	NOUN
fbem-3965	32	75	banking	banking	NOUN
fbem-3965	32	76	,	,	PUNCT
fbem-3965	32	77	(	(	PUNCT
fbem-3965	32	78	iii	iii	X
fbem-3965	32	79	)	)	PUNCT
fbem-3965	32	80	tv	tv	NOUN
fbem-3965	32	81	-	-	PUNCT
fbem-3965	32	82	based	base	VERB
fbem-3965	32	83	banking	banking	NOUN
fbem-3965	32	84	,	,	PUNCT
fbem-3965	32	85	(	(	PUNCT
fbem-3965	32	86	iv	iv	X
fbem-3965	32	87	)	)	PUNCT
fbem-3965	32	88	mobile	mobile	ADJ
fbem-3965	32	89	phone	phone	NOUN
fbem-3965	32	90	banking	banking	NOUN
fbem-3965	32	91	,	,	PUNCT
fbem-3965	32	92	and	and	CCONJ
fbem-3965	32	93	e	e	NOUN
fbem-3965	32	94	-	-	NOUN
fbem-3965	32	95	banking	banking	NOUN
fbem-3965	32	96	(	(	PUNCT
fbem-3965	32	97	or	or	CCONJ
fbem-3965	32	98	offline	offline	ADJ
fbem-3965	32	99	banking	banking	NOUN
fbem-3965	32	100	)	)	PUNCT
fbem-3965	32	101	.	.	PUNCT
fbem-3965	33	1	2	2	X
fbem-3965	33	2	.	.	X
fbem-3965	33	3	literature	literature	PROPN
fbem-3965	33	4	review	review	PROPN
fbem-3965	33	5	dutch	dutch	PROPN
fbem-3965	33	6	-	-	PROPN
fbem-3965	33	7	bangla	bangla	PROPN
fbem-3965	33	8	bank	bank	PROPN
fbem-3965	33	9	limited	limit	VERB
fbem-3965	33	10	(	(	PUNCT
fbem-3965	33	11	dbbl	dbbl	PROPN
fbem-3965	33	12	)	)	PUNCT
fbem-3965	33	13	started	start	VERB
fbem-3965	33	14	operation	operation	NOUN
fbem-3965	33	15	on	on	ADP
fbem-3965	33	16	3rd	3rd	ADJ
fbem-3965	33	17	june	june	PROPN
fbem-3965	33	18	1996	1996	NUM
fbem-3965	33	19	as	as	ADP
fbem-3965	33	20	bangladesh	bangladesh	NOUN
fbem-3965	33	21	's	's	PART
fbem-3965	33	22	first	first	ADJ
fbem-3965	33	23	joint	joint	ADJ
fbem-3965	33	24	venture	venture	NOUN
fbem-3965	33	25	bank	bank	NOUN
fbem-3965	33	26	in	in	ADP
fbem-3965	33	27	the	the	DET
fbem-3965	33	28	private	private	ADJ
fbem-3965	33	29	sector	sector	NOUN
fbem-3965	33	30	.	.	PUNCT
fbem-3965	34	1	the	the	DET
fbem-3965	34	2	bank	bank	NOUN
fbem-3965	34	3	was	be	AUX
fbem-3965	34	4	an	an	DET
fbem-3965	34	5	effort	effort	NOUN
fbem-3965	34	6	by	by	ADP
fbem-3965	34	7	local	local	ADJ
fbem-3965	34	8	shareholders	shareholder	NOUN
fbem-3965	34	9	spearheaded	spearhead	VERB
fbem-3965	34	10	by	by	ADP
fbem-3965	34	11	m	m	PROPN
fbem-3965	34	12	sahabuddin	sahabuddin	VERB
fbem-3965	34	13	ahmed	ahmed	PROPN
fbem-3965	34	14	(	(	PUNCT
fbem-3965	34	15	founder	founder	NOUN
fbem-3965	34	16	chairman	chairman	NOUN
fbem-3965	34	17	)	)	PUNCT
fbem-3965	34	18	and	and	CCONJ
fbem-3965	34	19	the	the	DET
fbem-3965	34	20	dutch	dutch	ADJ
fbem-3965	34	21	company	company	NOUN
fbem-3965	34	22	fmo	fmo	NOUN
fbem-3965	34	23	(	(	PUNCT
fbem-3965	34	24	banglapedia.com	banglapedia.com	X
fbem-3965	34	25	)	)	PUNCT
fbem-3965	34	26	.	.	PUNCT
fbem-3965	35	1	the	the	DET
fbem-3965	35	2	bank	bank	NOUN
fbem-3965	35	3	is	be	AUX
fbem-3965	35	4	listed	list	VERB
fbem-3965	35	5	with	with	ADP
fbem-3965	35	6	the	the	DET
fbem-3965	35	7	dhaka	dhaka	PROPN
fbem-3965	35	8	stock	stock	PROPN
fbem-3965	35	9	exchange	exchange	PROPN
fbem-3965	35	10	limited	limit	VERB
fbem-3965	35	11	and	and	CCONJ
fbem-3965	35	12	chittagong	chittagong	PROPN
fbem-3965	35	13	stock	stock	PROPN
fbem-3965	35	14	exchange	exchange	PROPN
fbem-3965	35	15	limited	limit	VERB
fbem-3965	35	16	(	(	PUNCT
fbem-3965	35	17	wikipedia.com	wikipedia.com	X
fbem-3965	35	18	)	)	PUNCT
fbem-3965	35	19	.	.	PUNCT
fbem-3965	36	1	dutch	dutch	PROPN
fbem-3965	36	2	-	-	PROPN
fbem-3965	36	3	bangla	bangla	PROPN
fbem-3965	36	4	bank	bank	PROPN
fbem-3965	36	5	is	be	AUX
fbem-3965	36	6	bangladesh	bangladesh	NOUN
fbem-3965	36	7	's	's	PART
fbem-3965	36	8	most	most	ADV
fbem-3965	36	9	innovative	innovative	ADJ
fbem-3965	36	10	and	and	CCONJ
fbem-3965	36	11	technologically	technologically	ADV
fbem-3965	36	12	advanced	advanced	ADJ
fbem-3965	36	13	bank	bank	NOUN
fbem-3965	36	14	.	.	PUNCT
fbem-3965	37	1	dutch	dutch	PROPN
fbem-3965	37	2	-	-	PROPN
fbem-3965	37	3	bangla	bangla	PROPN
fbem-3965	37	4	bank	bank	PROPN
fbem-3965	37	5	ltd	ltd	PROPN
fbem-3965	37	6	stands	stand	VERB
fbem-3965	37	7	to	to	PART
fbem-3965	37	8	give	give	VERB
fbem-3965	37	9	the	the	DET
fbem-3965	37	10	most	most	ADV
fbem-3965	37	11	innovative	innovative	ADJ
fbem-3965	37	12	and	and	CCONJ
fbem-3965	37	13	affordable	affordable	ADJ
fbem-3965	37	14	banking	banking	NOUN
fbem-3965	37	15	products	product	NOUN
fbem-3965	37	16	to	to	ADP
fbem-3965	37	17	bangladesh	bangladesh	NOUN
fbem-3965	37	18	.	.	PUNCT
fbem-3965	38	1	amongst	amongst	ADP
fbem-3965	38	2	banks	bank	NOUN
fbem-3965	38	3	,	,	PUNCT
fbem-3965	38	4	dutch	dutch	PROPN
fbem-3965	38	5	-	-	PROPN
fbem-3965	38	6	bangla	bangla	PROPN
fbem-3965	38	7	bank	bank	PROPN
fbem-3965	38	8	is	be	AUX
fbem-3965	38	9	the	the	DET
fbem-3965	38	10	largest	large	ADJ
fbem-3965	38	11	donor	donor	NOUN
fbem-3965	38	12	in	in	ADP
fbem-3965	38	13	to	to	ADP
fbem-3965	38	14	social	social	ADJ
fbem-3965	38	15	causes	cause	NOUN
fbem-3965	38	16	in	in	ADP
fbem-3965	38	17	bangladesh	bangladesh	NOUN
fbem-3965	38	18	(	(	PUNCT
fbem-3965	38	19	www.dutchbanglabank.com	www.dutchbanglabank.com	NOUN
fbem-3965	38	20	)	)	PUNCT
fbem-3965	38	21	.	.	PUNCT
fbem-3965	39	1	the	the	DET
fbem-3965	39	2	following	follow	VERB
fbem-3965	39	3	table	table	NOUN
fbem-3965	39	4	shows	show	VERB
fbem-3965	39	5	the	the	DET
fbem-3965	39	6	mission	mission	NOUN
fbem-3965	39	7	,	,	PUNCT
fbem-3965	39	8	vision	vision	NOUN
fbem-3965	39	9	,	,	PUNCT
fbem-3965	39	10	and	and	CCONJ
fbem-3965	39	11	core	core	NOUN
fbem-3965	39	12	objectives	objective	NOUN
fbem-3965	39	13	of	of	ADP
fbem-3965	39	14	dutch	dutch	PROPN
fbem-3965	39	15	-	-	PROPN
fbem-3965	39	16	bangla	bangla	PROPN
fbem-3965	39	17	bank	bank	PROPN
fbem-3965	39	18	limited	limit	VERB
fbem-3965	39	19	.	.	PUNCT
fbem-3965	40	1	statements	statement	NOUN
fbem-3965	40	2	mission	mission	PROPN
fbem-3965	40	3	dutch	dutch	PROPN
fbem-3965	40	4	-	-	PROPN
fbem-3965	40	5	bangla	bangla	PROPN
fbem-3965	40	6	bank	bank	PROPN
fbem-3965	40	7	engineers	engineer	NOUN
fbem-3965	40	8	’	’	PART
fbem-3965	40	9	enterprise	enterprise	NOUN
fbem-3965	40	10	and	and	CCONJ
fbem-3965	40	11	creativity	creativity	NOUN
fbem-3965	40	12	in	in	ADP
fbem-3965	40	13	business	business	NOUN
fbem-3965	40	14	and	and	CCONJ
fbem-3965	40	15	industry	industry	NOUN
fbem-3965	40	16	with	with	ADP
fbem-3965	40	17	a	a	DET
fbem-3965	40	18	commitment	commitment	NOUN
fbem-3965	40	19	to	to	ADP
fbem-3965	40	20	social	social	ADJ
fbem-3965	40	21	responsibility	responsibility	NOUN
fbem-3965	40	22	.	.	PUNCT
fbem-3965	41	1	"	"	PUNCT
fbem-3965	41	2	profits	profit	NOUN
fbem-3965	41	3	alone	alone	ADV
fbem-3965	41	4	"	"	PUNCT
fbem-3965	41	5	do	do	AUX
fbem-3965	41	6	not	not	PART
fbem-3965	41	7	hold	hold	VERB
fbem-3965	41	8	a	a	DET
fbem-3965	41	9	central	central	ADJ
fbem-3965	41	10	focus	focus	NOUN
fbem-3965	41	11	in	in	ADP
fbem-3965	41	12	the	the	DET
fbem-3965	41	13	bank	bank	NOUN
fbem-3965	41	14	's	's	PART
fbem-3965	41	15	operation	operation	NOUN
fbem-3965	41	16	;	;	PUNCT
fbem-3965	41	17	because	because	SCONJ
fbem-3965	41	18	"	"	PUNCT
fbem-3965	41	19	man	man	NOUN
fbem-3965	41	20	does	do	AUX
fbem-3965	41	21	not	not	PART
fbem-3965	41	22	live	live	VERB
fbem-3965	41	23	by	by	ADP
fbem-3965	41	24	bread	bread	NOUN
fbem-3965	41	25	and	and	CCONJ
fbem-3965	41	26	butter	butter	NOUN
fbem-3965	41	27	alone	alone	ADV
fbem-3965	41	28	"	"	PUNCT
fbem-3965	41	29	.	.	PUNCT
fbem-3965	42	1	vision	vision	PROPN
fbem-3965	42	2	dutch	dutch	PROPN
fbem-3965	42	3	-	-	PROPN
fbem-3965	42	4	bangla	bangla	PROPN
fbem-3965	42	5	bank	bank	PROPN
fbem-3965	42	6	dreams	dream	NOUN
fbem-3965	42	7	of	of	ADP
fbem-3965	42	8	better	well	ADJ
fbem-3965	42	9	bangladesh	bangladesh	NOUN
fbem-3965	42	10	,	,	PUNCT
fbem-3965	42	11	where	where	SCONJ
fbem-3965	42	12	arts	art	NOUN
fbem-3965	42	13	and	and	CCONJ
fbem-3965	42	14	letters	letter	NOUN
fbem-3965	42	15	,	,	PUNCT
fbem-3965	42	16	sports	sport	NOUN
fbem-3965	42	17	and	and	CCONJ
fbem-3965	42	18	athletics	athletic	NOUN
fbem-3965	42	19	,	,	PUNCT
fbem-3965	42	20	music	music	NOUN
fbem-3965	42	21	and	and	CCONJ
fbem-3965	42	22	entertainment	entertainment	NOUN
fbem-3965	42	23	,	,	PUNCT
fbem-3965	42	24	science	science	NOUN
fbem-3965	42	25	and	and	CCONJ
fbem-3965	42	26	education	education	NOUN
fbem-3965	42	27	,	,	PUNCT
fbem-3965	42	28	health	health	NOUN
fbem-3965	42	29	and	and	CCONJ
fbem-3965	42	30	hygiene	hygiene	NOUN
fbem-3965	42	31	,	,	PUNCT
fbem-3965	42	32	clean	clean	ADJ
fbem-3965	42	33	and	and	CCONJ
fbem-3965	42	34	pollution	pollution	NOUN
fbem-3965	42	35	-	-	PUNCT
fbem-3965	42	36	free	free	ADJ
fbem-3965	42	37	environment	environment	NOUN
fbem-3965	42	38	,	,	PUNCT
fbem-3965	42	39	and	and	CCONJ
fbem-3965	42	40	above	above	ADP
fbem-3965	42	41	all	all	DET
fbem-3965	42	42	a	a	DET
fbem-3965	42	43	society	society	NOUN
fbem-3965	42	44	based	base	VERB
fbem-3965	42	45	on	on	ADP
fbem-3965	42	46	morality	morality	NOUN
fbem-3965	42	47	and	and	CCONJ
fbem-3965	42	48	ethics	ethic	NOUN
fbem-3965	42	49	make	make	VERB
fbem-3965	42	50	all	all	PRON
fbem-3965	42	51	our	our	PRON
fbem-3965	42	52	lives	life	NOUN
fbem-3965	42	53	worth	worth	ADJ
fbem-3965	42	54	living	live	VERB
fbem-3965	42	55	.	.	PUNCT
fbem-3965	43	1	dutch	dutch	PROPN
fbem-3965	43	2	-	-	PROPN
fbem-3965	43	3	bangla	bangla	PROPN
fbem-3965	43	4	bank	bank	PROPN
fbem-3965	43	5	’s	’s	PART
fbem-3965	43	6	essence	essence	NOUN
fbem-3965	43	7	and	and	CCONJ
fbem-3965	43	8	ethos	ethos	VERB
fbem-3965	43	9	rest	rest	NOUN
fbem-3965	43	10	on	on	ADP
fbem-3965	43	11	a	a	DET
fbem-3965	43	12	cosmos	cosmos	NOUN
fbem-3965	43	13	of	of	ADP
fbem-3965	43	14	creativity	creativity	NOUN
fbem-3965	43	15	and	and	CCONJ
fbem-3965	43	16	the	the	DET
fbem-3965	43	17	marvel	marvel	NOUN
fbem-3965	43	18	-	-	PUNCT
fbem-3965	43	19	magic	magic	NOUN
fbem-3965	43	20	of	of	ADP
fbem-3965	43	21	a	a	DET
fbem-3965	43	22	charmed	charmed	ADJ
fbem-3965	43	23	life	life	NOUN
fbem-3965	43	24	that	that	PRON
fbem-3965	43	25	abounds	abound	VERB
fbem-3965	43	26	with	with	ADP
fbem-3965	43	27	the	the	DET
fbem-3965	43	28	spirit	spirit	NOUN
fbem-3965	43	29	of	of	ADP
fbem-3965	43	30	life	life	NOUN
fbem-3965	43	31	and	and	CCONJ
fbem-3965	43	32	adventures	adventure	NOUN
fbem-3965	43	33	that	that	PRON
fbem-3965	43	34	contributes	contribute	VERB
fbem-3965	43	35	towards	towards	ADP
fbem-3965	43	36	human	human	ADJ
fbem-3965	43	37	development	development	NOUN
fbem-3965	43	38	.	.	PUNCT
fbem-3965	44	1	core	core	NOUN
fbem-3965	44	2	objectives	objectives	PROPN
fbem-3965	44	3	dutch	dutch	PROPN
fbem-3965	44	4	-	-	PROPN
fbem-3965	44	5	bangla	bangla	PROPN
fbem-3965	44	6	bank	bank	PROPN
fbem-3965	44	7	believes	believe	VERB
fbem-3965	44	8	in	in	ADP
fbem-3965	44	9	its	its	PRON
fbem-3965	44	10	uncompromising	uncompromising	NOUN
fbem-3965	44	11	commitment	commitment	NOUN
fbem-3965	44	12	to	to	PART
fbem-3965	44	13	fulfill	fulfill	VERB
fbem-3965	44	14	its	its	PRON
fbem-3965	44	15	customer	customer	NOUN
fbem-3965	44	16	needs	need	NOUN
fbem-3965	44	17	and	and	CCONJ
fbem-3965	44	18	satisfaction	satisfaction	NOUN
fbem-3965	44	19	and	and	CCONJ
fbem-3965	44	20	to	to	PART
fbem-3965	44	21	become	become	VERB
fbem-3965	44	22	their	their	PRON
fbem-3965	44	23	first	first	ADJ
fbem-3965	44	24	choice	choice	NOUN
fbem-3965	44	25	in	in	ADP
fbem-3965	44	26	banking	banking	NOUN
fbem-3965	44	27	.	.	PUNCT
fbem-3965	45	1	taking	take	VERB
fbem-3965	45	2	a	a	DET
fbem-3965	45	3	cue	cue	NOUN
fbem-3965	45	4	from	from	ADP
fbem-3965	45	5	its	its	PRON
fbem-3965	45	6	pool	pool	NOUN
fbem-3965	45	7	esteemed	esteemed	ADJ
fbem-3965	45	8	clientele	clientele	PROPN
fbem-3965	45	9	,	,	PUNCT
fbem-3965	45	10	dutch	dutch	PROPN
fbem-3965	45	11	-	-	PROPN
fbem-3965	45	12	bangla	bangla	PROPN
fbem-3965	45	13	bank	bank	PROPN
fbem-3965	45	14	intends	intend	VERB
fbem-3965	45	15	to	to	PART
fbem-3965	45	16	pave	pave	VERB
fbem-3965	45	17	the	the	DET
fbem-3965	45	18	way	way	NOUN
fbem-3965	45	19	for	for	ADP
fbem-3965	45	20	a	a	DET
fbem-3965	45	21	new	new	ADJ
fbem-3965	45	22	era	era	NOUN
fbem-3965	45	23	in	in	ADP
fbem-3965	45	24	banking	banking	NOUN
fbem-3965	45	25	that	that	PRON
fbem-3965	45	26	upholds	uphold	VERB
fbem-3965	45	27	and	and	CCONJ
fbem-3965	45	28	epitomizes	epitomize	VERB
fbem-3965	45	29	its	its	PRON
fbem-3965	45	30	vaunted	vaunted	ADJ
fbem-3965	45	31	marquees	marquee	NOUN
fbem-3965	45	32	"	"	PUNCT
fbem-3965	45	33	your	your	PRON
fbem-3965	45	34	trusted	trust	VERB
fbem-3965	45	35	partner	partner	NOUN
fbem-3965	45	36	"	"	PUNCT
fbem-3965	45	37	the	the	DET
fbem-3965	45	38	dbbl	dbbl	PROPN
fbem-3965	45	39	annual	annual	ADJ
fbem-3965	45	40	report	report	NOUN
fbem-3965	45	41	of	of	ADP
fbem-3965	45	42	2017	2017	NUM
fbem-3965	45	43	noted	note	VERB
fbem-3965	45	44	that	that	SCONJ
fbem-3965	45	45	in	in	ADP
fbem-3965	45	46	today	today	NOUN
fbem-3965	45	47	’s	’s	PART
fbem-3965	45	48	global	global	PROPN
fbem-3965	45	49	business	business	PROPN
fbem-3965	45	50	scenario	scenario	PROPN
fbem-3965	45	51	,	,	PUNCT
fbem-3965	45	52	particularly	particularly	ADV
fbem-3965	45	53	in	in	ADP
fbem-3965	45	54	the	the	DET
fbem-3965	45	55	banking	banking	NOUN
fbem-3965	45	56	sector	sector	NOUN
fbem-3965	45	57	,	,	PUNCT
fbem-3965	45	58	technology	technology	NOUN
fbem-3965	45	59	plays	play	VERB
fbem-3965	45	60	a	a	DET
fbem-3965	45	61	vital	vital	ADJ
fbem-3965	45	62	role	role	NOUN
fbem-3965	45	63	in	in	ADP
fbem-3965	45	64	executing	execute	VERB
fbem-3965	45	65	all	all	DET
fbem-3965	45	66	sorts	sort	NOUN
fbem-3965	45	67	of	of	ADP
fbem-3965	45	68	customerfriendly	customerfriendly	ADV
fbem-3965	45	69	banking	banking	NOUN
fbem-3965	45	70	operations	operation	NOUN
fbem-3965	45	71	with	with	ADP
fbem-3965	45	72	cost	cost	NOUN
fbem-3965	45	73	-	-	PUNCT
fbem-3965	45	74	effective	effective	ADJ
fbem-3965	45	75	services	service	NOUN
fbem-3965	45	76	and	and	CCONJ
fbem-3965	45	77	due	due	ADP
fbem-3965	45	78	to	to	ADP
fbem-3965	45	79	the	the	DET
fbem-3965	45	80	intense	intense	ADJ
fbem-3965	45	81	competition	competition	NOUN
fbem-3965	45	82	and	and	CCONJ
fbem-3965	45	83	the	the	DET
fbem-3965	45	84	everincreasing	everincrease	VERB
fbem-3965	45	85	growth	growth	NOUN
fbem-3965	45	86	in	in	ADP
fbem-3965	45	87	this	this	DET
fbem-3965	45	88	banking	banking	NOUN
fbem-3965	45	89	sector	sector	NOUN
fbem-3965	45	90	,	,	PUNCT
fbem-3965	45	91	to	to	PART
fbem-3965	45	92	overcome	overcome	VERB
fbem-3965	45	93	it	it	PRON
fbem-3965	45	94	is	be	AUX
fbem-3965	45	95	to	to	PART
fbem-3965	45	96	focus	focus	VERB
fbem-3965	45	97	on	on	ADP
fbem-3965	45	98	technology	technology	NOUN
fbem-3965	45	99	due	due	ADP
fbem-3965	45	100	to	to	ADP
fbem-3965	45	101	technology	technology	NOUN
fbem-3965	45	102	has	have	AUX
fbem-3965	45	103	become	become	VERB
fbem-3965	45	104	an	an	DET
fbem-3965	45	105	aide	aide	NOUN
fbem-3965	45	106	of	of	ADP
fbem-3965	45	107	necessity	necessity	NOUN
fbem-3965	45	108	rather	rather	ADV
fbem-3965	45	109	than	than	ADP
fbem-3965	45	110	an	an	DET
fbem-3965	45	111	option	option	NOUN
fbem-3965	45	112	in	in	ADP
fbem-3965	45	113	financial	financial	ADJ
fbem-3965	45	114	institutions	institution	NOUN
fbem-3965	45	115	just	just	ADV
fbem-3965	45	116	to	to	PART
fbem-3965	45	117	satisfy	satisfy	VERB
fbem-3965	45	118	the	the	DET
fbem-3965	45	119	growing	grow	VERB
fbem-3965	45	120	service	service	NOUN
fbem-3965	45	121	demand	demand	NOUN
fbem-3965	45	122	of	of	ADP
fbem-3965	45	123	the	the	DET
fbem-3965	45	124	customer	customer	NOUN
fbem-3965	45	125	costeffectively	costeffectively	ADV
fbem-3965	45	126	.	.	PUNCT
fbem-3965	46	1	automated	automate	VERB
fbem-3965	46	2	teller	teller	NOUN
fbem-3965	46	3	machine	machine	NOUN
fbem-3965	46	4	(	(	PUNCT
fbem-3965	46	5	atms	atms	PROPN
fbem-3965	46	6	)	)	PUNCT
fbem-3965	46	7	was	be	AUX
fbem-3965	46	8	one	one	NUM
fbem-3965	46	9	of	of	ADP
fbem-3965	46	10	the	the	DET
fbem-3965	46	11	first	first	ADJ
fbem-3965	46	12	electronic	electronic	ADJ
fbem-3965	46	13	banking	banking	NOUN
fbem-3965	46	14	systems	system	NOUN
fbem-3965	46	15	used	use	VERB
fbem-3965	46	16	by	by	ADP
fbem-3965	46	17	the	the	DET
fbem-3965	46	18	bank	bank	NOUN
fbem-3965	46	19	to	to	PART
fbem-3965	46	20	provide	provide	VERB
fbem-3965	46	21	some	some	PRON
fbem-3965	46	22	of	of	ADP
fbem-3965	46	23	the	the	DET
fbem-3965	46	24	key	key	ADJ
fbem-3965	46	25	banking	banking	NOUN
fbem-3965	46	26	services	service	NOUN
fbem-3965	46	27	that	that	PRON
fbem-3965	46	28	were	be	AUX
fbem-3965	46	29	introduced	introduce	VERB
fbem-3965	46	30	between	between	ADP
fbem-3965	46	31	the	the	DET
fbem-3965	46	32	1950s	1950	NOUN
fbem-3965	46	33	and	and	CCONJ
fbem-3965	46	34	1960s	1960	NOUN
fbem-3965	46	35	but	but	CCONJ
fbem-3965	46	36	were	be	AUX
fbem-3965	46	37	first	first	ADV
fbem-3965	46	38	used	use	VERB
fbem-3965	46	39	in	in	ADP
fbem-3965	46	40	1972	1972	NUM
fbem-3965	46	41	by	by	ADP
fbem-3965	46	42	the	the	DET
fbem-3965	46	43	city	city	PROPN
fbem-3965	46	44	national	national	PROPN
fbem-3965	46	45	bank	bank	PROPN
fbem-3965	46	46	of	of	ADP
fbem-3965	46	47	cleveland	cleveland	PROPN
fbem-3965	46	48	.	.	PUNCT
fbem-3965	47	1	atms	atms	PROPN
fbem-3965	47	2	are	be	AUX
fbem-3965	47	3	computerized	computerized	ADJ
fbem-3965	47	4	telecommunications	telecommunication	NOUN
fbem-3965	47	5	devices	device	NOUN
fbem-3965	47	6	used	use	VERB
fbem-3965	47	7	by	by	ADP
fbem-3965	47	8	banks	bank	NOUN
fbem-3965	47	9	to	to	PART
fbem-3965	47	10	provide	provide	VERB
fbem-3965	47	11	customer	customer	NOUN
fbem-3965	47	12	service	service	NOUN
fbem-3965	47	13	without	without	ADP
fbem-3965	47	14	encountering	encounter	VERB
fbem-3965	47	15	a	a	DET
fbem-3965	47	16	bank	bank	NOUN
fbem-3965	47	17	employee	employee	NOUN
fbem-3965	47	18	.	.	PUNCT
fbem-3965	48	1	the	the	DET
fbem-3965	48	2	dbbl	dbbl	PROPN
fbem-3965	48	3	started	start	VERB
fbem-3965	48	4	its	its	PRON
fbem-3965	48	5	atm	atm	ADJ
fbem-3965	48	6	/	/	SYM
fbem-3965	48	7	pos	pos	NOUN
fbem-3965	48	8	service	service	NOUN
fbem-3965	48	9	back	back	ADV
fbem-3965	48	10	in	in	ADP
fbem-3965	48	11	2004	2004	NUM
fbem-3965	48	12	and	and	CCONJ
fbem-3965	48	13	become	become	VERB
fbem-3965	48	14	the	the	DET
fbem-3965	48	15	leader	leader	NOUN
fbem-3965	48	16	soon	soon	ADV
fbem-3965	48	17	.	.	PUNCT
fbem-3965	49	1	dbbl	dbbl	PROPN
fbem-3965	49	2	is	be	AUX
fbem-3965	49	3	continuing	continue	VERB
fbem-3965	49	4	its	its	PRON
fbem-3965	49	5	mission	mission	NOUN
fbem-3965	49	6	to	to	PART
fbem-3965	49	7	increase	increase	VERB
fbem-3965	49	8	the	the	DET
fbem-3965	49	9	number	number	NOUN
fbem-3965	49	10	of	of	ADP
fbem-3965	49	11	atms	atms	NOUN
fbem-3965	49	12	in	in	ADP
fbem-3965	49	13	the	the	DET
fbem-3965	49	14	country	country	NOUN
fbem-3965	49	15	as	as	SCONJ
fbem-3965	49	16	their	their	PRON
fbem-3965	49	17	website	website	NOUN
fbem-3965	49	18	currently	currently	ADV
fbem-3965	49	19	shows	show	VERB
fbem-3965	49	20	that	that	SCONJ
fbem-3965	49	21	the	the	DET
fbem-3965	49	22	bank	bank	NOUN
fbem-3965	49	23	has	have	VERB
fbem-3965	49	24	4763	4763	NUM
fbem-3965	49	25	atms	atms	NOUN
fbem-3965	49	26	while	while	SCONJ
fbem-3965	49	27	by	by	ADP
fbem-3965	49	28	the	the	DET
fbem-3965	49	29	end	end	NOUN
fbem-3965	49	30	of	of	ADP
fbem-3965	49	31	2018	2018	NUM
fbem-3965	49	32	it	it	PRON
fbem-3965	49	33	had	have	VERB
fbem-3965	49	34	about	about	ADP
fbem-3965	49	35	4705	4705	NUM
fbem-3965	49	36	,	,	PUNCT
fbem-3965	49	37	according	accord	VERB
fbem-3965	49	38	to	to	ADP
fbem-3965	49	39	the	the	DET
fbem-3965	49	40	2018	2018	NUM
fbem-3965	49	41	dbbl	dbbl	PROPN
fbem-3965	49	42	annual	annual	ADJ
fbem-3965	49	43	report	report	NOUN
fbem-3965	49	44	,	,	PUNCT
fbem-3965	49	45	(	(	PUNCT
fbem-3965	49	46	2018	2018	NUM
fbem-3965	49	47	)	)	PUNCT
fbem-3965	49	48	.	.	PUNCT
fbem-3965	50	1	internet	internet	NOUN
fbem-3965	50	2	banking	banking	NOUN
fbem-3965	50	3	is	be	AUX
fbem-3965	50	4	a	a	DET
fbem-3965	50	5	way	way	NOUN
fbem-3965	50	6	for	for	SCONJ
fbem-3965	50	7	a	a	DET
fbem-3965	50	8	bank	bank	NOUN
fbem-3965	50	9	customer	customer	NOUN
fbem-3965	50	10	to	to	PART
fbem-3965	50	11	withdraw	withdraw	VERB
fbem-3965	50	12	money	money	NOUN
fbem-3965	50	13	,	,	PUNCT
fbem-3965	50	14	view	view	VERB
fbem-3965	50	15	the	the	DET
fbem-3965	50	16	balance	balance	NOUN
fbem-3965	50	17	on	on	ADP
fbem-3965	50	18	an	an	DET
fbem-3965	50	19	account	account	NOUN
fbem-3965	50	20	,	,	PUNCT
fbem-3965	50	21	and	and	CCONJ
fbem-3965	50	22	make	make	VERB
fbem-3965	50	23	a	a	DET
fbem-3965	50	24	transfer	transfer	NOUN
fbem-3965	50	25	to	to	ADP
fbem-3965	50	26	another	another	DET
fbem-3965	50	27	account	account	NOUN
fbem-3965	50	28	via	via	ADP
fbem-3965	50	29	the	the	DET
fbem-3965	50	30	internet	internet	NOUN
fbem-3965	50	31	using	use	VERB
fbem-3965	50	32	a	a	DET
fbem-3965	50	33	telephone	telephone	NOUN
fbem-3965	50	34	,	,	PUNCT
fbem-3965	50	35	computer	computer	NOUN
fbem-3965	50	36	,	,	PUNCT
fbem-3965	50	37	or	or	CCONJ
fbem-3965	50	38	other	other	ADJ
fbem-3965	50	39	devices	device	NOUN
fbem-3965	50	40	that	that	PRON
fbem-3965	50	41	can	can	AUX
fbem-3965	50	42	use	use	VERB
fbem-3965	50	43	the	the	DET
fbem-3965	50	44	internet	internet	NOUN
fbem-3965	50	45	.	.	PUNCT
fbem-3965	51	1	what	what	PRON
fbem-3965	51	2	online	online	ADJ
fbem-3965	51	3	banking	banking	NOUN
fbem-3965	51	4	offers	offer	NOUN
fbem-3965	51	5	are	be	AUX
fbem-3965	51	6	an	an	DET
fbem-3965	51	7	opportunity	opportunity	NOUN
fbem-3965	51	8	to	to	PART
fbem-3965	51	9	perform	perform	VERB
fbem-3965	51	10	different	different	ADJ
fbem-3965	51	11	bank	bank	NOUN
fbem-3965	51	12	operations	operation	NOUN
fbem-3965	51	13	,	,	PUNCT
fbem-3965	51	14	where	where	SCONJ
fbem-3965	51	15	a	a	DET
fbem-3965	51	16	customer	customer	NOUN
fbem-3965	51	17	can	can	AUX
fbem-3965	51	18	access	access	VERB
fbem-3965	51	19	his	his	PRON
fbem-3965	51	20	or	or	CCONJ
fbem-3965	51	21	her	her	PRON
fbem-3965	51	22	bank	bank	NOUN
fbem-3965	51	23	account	account	NOUN
fbem-3965	51	24	via	via	ADP
fbem-3965	51	25	the	the	DET
fbem-3965	51	26	internet	internet	NOUN
fbem-3965	51	27	(	(	PUNCT
fbem-3965	51	28	khan	khan	PROPN
fbem-3965	51	29	et	et	PROPN
fbem-3965	51	30	al	al	PROPN
fbem-3965	51	31	.	.	PROPN
fbem-3965	51	32	,	,	PUNCT
fbem-3965	51	33	2016	2016	NUM
fbem-3965	51	34	)	)	PUNCT
fbem-3965	51	35	.	.	PUNCT
fbem-3965	52	1	this	this	PRON
fbem-3965	52	2	allows	allow	VERB
fbem-3965	52	3	a	a	DET
fbem-3965	52	4	customer	customer	NOUN
fbem-3965	52	5	to	to	PART
fbem-3965	52	6	access	access	VERB
fbem-3965	52	7	his	his	PRON
fbem-3965	52	8	/	/	SYM
fbem-3965	52	9	her	her	PRON
fbem-3965	52	10	account	account	NOUN
fbem-3965	52	11	from	from	ADP
fbem-3965	52	12	home	home	NOUN
fbem-3965	52	13	or	or	CCONJ
fbem-3965	52	14	office	office	NOUN
fbem-3965	52	15	by	by	ADP
fbem-3965	52	16	internet	internet	NOUN
fbem-3965	52	17	connectivity	connectivity	NOUN
fbem-3965	52	18	.	.	PUNCT
fbem-3965	53	1	dbbl	dbbl	PROPN
fbem-3965	53	2	has	have	AUX
fbem-3965	53	3	been	be	AUX
fbem-3965	53	4	one	one	NUM
fbem-3965	53	5	of	of	ADP
fbem-3965	53	6	the	the	DET
fbem-3965	53	7	pioneers	pioneer	NOUN
fbem-3965	53	8	in	in	ADP
fbem-3965	53	9	introducing	introduce	VERB
fbem-3965	53	10	internet	internet	NOUN
fbem-3965	53	11	banking	banking	NOUN
fbem-3965	53	12	in	in	ADP
fbem-3965	53	13	the	the	DET
fbem-3965	53	14	country	country	NOUN
fbem-3965	53	15	back	back	ADV
fbem-3965	53	16	in	in	ADP
fbem-3965	53	17	2004	2004	NUM
fbem-3965	53	18	and	and	CCONJ
fbem-3965	53	19	this	this	DET
fbem-3965	53	20	service	service	NOUN
fbem-3965	53	21	is	be	AUX
fbem-3965	53	22	offered	offer	VERB
fbem-3965	53	23	free	free	ADJ
fbem-3965	53	24	of	of	ADP
fbem-3965	53	25	charges	charge	NOUN
fbem-3965	53	26	.	.	PUNCT
fbem-3965	54	1	mobile	mobile	ADJ
fbem-3965	54	2	banking	banking	NOUN
fbem-3965	54	3	is	be	AUX
fbem-3965	54	4	another	another	DET
fbem-3965	54	5	electronic	electronic	ADJ
fbem-3965	54	6	banking	banking	NOUN
fbem-3965	54	7	method	method	NOUN
fbem-3965	54	8	adopted	adopt	VERB
fbem-3965	54	9	by	by	ADP
fbem-3965	54	10	banks	bank	NOUN
fbem-3965	54	11	from	from	ADP
fbem-3965	54	12	all	all	ADV
fbem-3965	54	13	over	over	ADP
fbem-3965	54	14	the	the	DET
fbem-3965	54	15	world	world	NOUN
fbem-3965	54	16	to	to	PART
fbem-3965	54	17	facilitate	facilitate	VERB
fbem-3965	54	18	its	its	PRON
fbem-3965	54	19	customers	customer	NOUN
fbem-3965	54	20	in	in	ADP
fbem-3965	54	21	transaction	transaction	NOUN
fbem-3965	54	22	needs	need	NOUN
fbem-3965	54	23	.	.	PUNCT
fbem-3965	55	1	due	due	ADP
fbem-3965	55	2	to	to	ADP
fbem-3965	55	3	the	the	DET
fbem-3965	55	4	increasing	increase	VERB
fbem-3965	55	5	number	number	NOUN
fbem-3965	55	6	of	of	ADP
fbem-3965	55	7	mobile	mobile	ADJ
fbem-3965	55	8	phone	phone	NOUN
fbem-3965	55	9	users	user	NOUN
fbem-3965	55	10	in	in	ADP
fbem-3965	55	11	the	the	DET
fbem-3965	55	12	world	world	NOUN
fbem-3965	55	13	and	and	CCONJ
fbem-3965	55	14	bangladesh	bangladesh	PROPN
fbem-3965	55	15	in	in	ADP
fbem-3965	55	16	general	general	ADJ
fbem-3965	55	17	.	.	PUNCT
fbem-3965	56	1	this	this	PRON
fbem-3965	56	2	allows	allow	VERB
fbem-3965	56	3	banks	bank	NOUN
fbem-3965	56	4	to	to	PART
fbem-3965	56	5	use	use	VERB
fbem-3965	56	6	telephones	telephone	NOUN
fbem-3965	56	7	to	to	PART
fbem-3965	56	8	provide	provide	VERB
fbem-3965	56	9	banking	banking	NOUN
fbem-3965	56	10	services	service	NOUN
fbem-3965	56	11	including	include	VERB
fbem-3965	56	12	withdrawals	withdrawal	NOUN
fbem-3965	56	13	,	,	PUNCT
fbem-3965	56	14	balance	balance	NOUN
fbem-3965	56	15	checks	check	NOUN
fbem-3965	56	16	,	,	PUNCT
fbem-3965	56	17	and	and	CCONJ
fbem-3965	56	18	payment	payment	NOUN
fbem-3965	56	19	of	of	ADP
fbem-3965	56	20	some	some	PRON
fbem-3965	56	21	of	of	ADP
fbem-3965	56	22	the	the	DET
fbem-3965	56	23	key	key	ADJ
fbem-3965	56	24	services	service	NOUN
fbem-3965	56	25	.	.	PUNCT
fbem-3965	57	1	ongori	ongori	PROPN
fbem-3965	57	2	,	,	PUNCT
fbem-3965	57	3	(	(	PUNCT
fbem-3965	57	4	2013	2013	NUM
fbem-3965	57	5	)	)	PUNCT
fbem-3965	57	6	asserted	assert	VERB
fbem-3965	57	7	that	that	SCONJ
fbem-3965	57	8	the	the	DET
fbem-3965	57	9	increased	increase	VERB
fbem-3965	57	10	use	use	NOUN
fbem-3965	57	11	of	of	ADP
fbem-3965	57	12	mobile	mobile	ADJ
fbem-3965	57	13	banking	banking	NOUN
fbem-3965	57	14	may	may	AUX
fbem-3965	57	15	be	be	AUX
fbem-3965	57	16	attributed	attribute	VERB
fbem-3965	57	17	to	to	ADP
fbem-3965	57	18	the	the	DET
fbem-3965	57	19	increased	increase	VERB
fbem-3965	57	20	use	use	NOUN
fbem-3965	57	21	of	of	ADP
fbem-3965	57	22	mobile	mobile	ADJ
fbem-3965	57	23	phones	phone	NOUN
fbem-3965	57	24	in	in	ADP
fbem-3965	57	25	the	the	DET
fbem-3965	57	26	country	country	NOUN
fbem-3965	57	27	.	.	PUNCT
fbem-3965	58	1	mobile	mobile	ADJ
fbem-3965	58	2	banking	banking	NOUN
fbem-3965	58	3	is	be	AUX
fbem-3965	58	4	also	also	ADV
fbem-3965	58	5	prevalent	prevalent	ADJ
fbem-3965	58	6	due	due	ADP
fbem-3965	58	7	to	to	ADP
fbem-3965	58	8	the	the	DET
fbem-3965	58	9	convenience	convenience	NOUN
fbem-3965	58	10	of	of	ADP
fbem-3965	58	11	the	the	DET
fbem-3965	58	12	usage	usage	NOUN
fbem-3965	58	13	of	of	ADP
fbem-3965	58	14	mobile	mobile	ADJ
fbem-3965	58	15	devices	device	NOUN
fbem-3965	58	16	.	.	PUNCT
fbem-3965	59	1	according	accord	VERB
fbem-3965	59	2	to	to	ADP
fbem-3965	59	3	khan	khan	PROPN
fbem-3965	59	4	et	et	PROPN
fbem-3965	59	5	al	al	PROPN
fbem-3965	59	6	.	.	PROPN
fbem-3965	59	7	,	,	PUNCT
fbem-3965	59	8	(	(	PUNCT
fbem-3965	59	9	2016	2016	NUM
fbem-3965	59	10	)	)	PUNCT
fbem-3965	59	11	,	,	PUNCT
fbem-3965	59	12	the	the	DET
fbem-3965	59	13	information	information	NOUN
fbem-3965	59	14	technology	technology	NOUN
fbem-3965	59	15	(	(	PUNCT
fbem-3965	59	16	it	it	PRON
fbem-3965	59	17	)	)	PUNCT
fbem-3965	59	18	is	be	AUX
fbem-3965	59	19	available	available	ADJ
fbem-3965	59	20	today	today	NOUN
fbem-3965	59	21	for	for	ADP
fbem-3965	59	22	customer	customer	NOUN
fbem-3965	59	23	acquisition	acquisition	NOUN
fbem-3965	59	24	by	by	ADP
fbem-3965	59	25	creating	create	VERB
fbem-3965	59	26	automation	automation	NOUN
fbem-3965	59	27	in	in	ADP
fbem-3965	59	28	banking	banking	NOUN
fbem-3965	59	29	process	process	NOUN
fbem-3965	59	30	by	by	ADP
fbem-3965	59	31	providing	provide	VERB
fbem-3965	59	32	and	and	CCONJ
fbem-3965	59	33	delivering	deliver	VERB
fbem-3965	59	34	ease	ease	NOUN
fbem-3965	59	35	and	and	CCONJ
fbem-3965	59	36	efficiency	efficiency	NOUN
fbem-3965	59	37	to	to	ADP
fbem-3965	59	38	the	the	DET
fbem-3965	59	39	bank	bank	NOUN
fbem-3965	59	40	’s	’s	PART
fbem-3965	59	41	customers	customer	NOUN
fbem-3965	59	42	.	.	PUNCT
fbem-3965	60	1	in	in	ADP
fbem-3965	60	2	the	the	DET
fbem-3965	60	3	banking	banking	NOUN
fbem-3965	60	4	sector	sector	NOUN
fbem-3965	60	5	,	,	PUNCT
fbem-3965	60	6	automation	automation	NOUN
fbem-3965	60	7	of	of	ADP
fbem-3965	60	8	banking	banking	NOUN
fbem-3965	60	9	services	service	NOUN
fbem-3965	60	10	is	be	AUX
fbem-3965	60	11	done	do	VERB
fbem-3965	60	12	by	by	ADP
fbem-3965	60	13	making	make	VERB
fbem-3965	60	14	it	it	PRON
fbem-3965	60	15	easier	easy	ADJ
fbem-3965	60	16	for	for	SCONJ
fbem-3965	60	17	the	the	DET
fbem-3965	60	18	customer	customer	NOUN
fbem-3965	60	19	to	to	PART
fbem-3965	60	20	get	get	VERB
fbem-3965	60	21	the	the	DET
fbem-3965	60	22	services	service	NOUN
fbem-3965	60	23	he	he	PRON
fbem-3965	60	24	or	or	CCONJ
fbem-3965	60	25	she	she	PRON
fbem-3965	60	26	wants	want	VERB
fbem-3965	60	27	through	through	ADP
fbem-3965	60	28	electronic	electronic	ADJ
fbem-3965	60	29	means	mean	NOUN
fbem-3965	60	30	.	.	PUNCT
fbem-3965	61	1	mahmoud	mahmoud	PROPN
fbem-3965	61	2	kamal	kamal	PROPN
fbem-3965	61	3	abouraia	abouraia	PROPN
fbem-3965	61	4	,	,	PUNCT
fbem-3965	61	5	hamed	hamed	PROPN
fbem-3965	61	6	j.	j.	PROPN
fbem-3965	61	7	h.	h.	PROPN
fbem-3965	61	8	usrof	usrof	PROPN
fbem-3965	61	9	,	,	PUNCT
fbem-3965	61	10	(	(	PUNCT
fbem-3965	61	11	2015	2015	NUM
fbem-3965	61	12	)	)	PUNCT
fbem-3965	61	13	postulated	postulate	VERB
fbem-3965	61	14	that	that	PRON
fbem-3965	61	15	adoption	adoption	NOUN
fbem-3965	61	16	of	of	ADP
fbem-3965	61	17	digital	digital	ADJ
fbem-3965	61	18	innovation	innovation	NOUN
fbem-3965	61	19	has	have	AUX
fbem-3965	61	20	provided	provide	VERB
fbem-3965	61	21	tremendous	tremendous	ADJ
fbem-3965	61	22	benefits	benefit	NOUN
fbem-3965	61	23	to	to	ADP
fbem-3965	61	24	customers	customer	NOUN
fbem-3965	61	25	and	and	CCONJ
fbem-3965	61	26	it	it	PRON
fbem-3965	61	27	supports	support	VERB
fbem-3965	61	28	service	service	NOUN
fbem-3965	61	29	quality	quality	NOUN
fbem-3965	61	30	such	such	ADJ
fbem-3965	61	31	as	as	ADP
fbem-3965	61	32	access	access	NOUN
fbem-3965	61	33	,	,	PUNCT
fbem-3965	61	34	convenience	convenience	NOUN
fbem-3965	61	35	,	,	PUNCT
fbem-3965	61	36	speed	speed	NOUN
fbem-3965	61	37	,	,	PUNCT
fbem-3965	61	38	and	and	CCONJ
fbem-3965	61	39	economy	economy	NOUN
fbem-3965	61	40	.	.	PUNCT
fbem-3965	62	1	in	in	ADP
fbem-3965	62	2	a	a	DET
fbem-3965	62	3	study	study	NOUN
fbem-3965	62	4	conducted	conduct	VERB
fbem-3965	62	5	by	by	ADP
fbem-3965	62	6	khan	khan	PROPN
fbem-3965	62	7	et	et	PROPN
fbem-3965	62	8	al	al	PROPN
fbem-3965	62	9	.	.	PROPN
fbem-3965	62	10	,	,	PUNCT
fbem-3965	62	11	(	(	PUNCT
fbem-3965	62	12	2016	2016	NUM
fbem-3965	62	13	)	)	PUNCT
fbem-3965	62	14	recalled	recall	VERB
fbem-3965	62	15	that	that	SCONJ
fbem-3965	62	16	ebanking	ebanking	NOUN
fbem-3965	62	17	is	be	AUX
fbem-3965	62	18	using	use	VERB
fbem-3965	62	19	as	as	ADP
fbem-3965	62	20	a	a	DET
fbem-3965	62	21	delivery	delivery	NOUN
fbem-3965	62	22	model	model	NOUN
fbem-3965	62	23	for	for	ADP
fbem-3965	62	24	the	the	DET
fbem-3965	62	25	delivery	delivery	NOUN
fbem-3965	62	26	of	of	ADP
fbem-3965	62	27	services	service	NOUN
fbem-3965	62	28	like	like	ADP
fbem-3965	62	29	withdrawal	withdrawal	NOUN
fbem-3965	62	30	,	,	PUNCT
fbem-3965	62	31	electronic	electronic	ADJ
fbem-3965	62	32	bill	bill	NOUN
fbem-3965	62	33	payment	payment	NOUN
fbem-3965	62	34	,	,	PUNCT
fbem-3965	62	35	recharges	recharge	VERB
fbem-3965	62	36	and	and	CCONJ
fbem-3965	62	37	online	online	ADJ
fbem-3965	62	38	transfer	transfer	NOUN
fbem-3965	62	39	and	and	CCONJ
fbem-3965	62	40	added	add	VERB
fbem-3965	62	41	that	that	SCONJ
fbem-3965	62	42	electronic	electronic	ADJ
fbem-3965	62	43	banking	banking	NOUN
fbem-3965	62	44	includes	include	VERB
fbem-3965	62	45	phone	phone	NOUN
fbem-3965	62	46	or	or	CCONJ
fbem-3965	62	47	mobile	mobile	ADJ
fbem-3965	62	48	banking	banking	NOUN
fbem-3965	62	49	,	,	PUNCT
fbem-3965	62	50	internet	internet	NOUN
fbem-3965	62	51	or	or	CCONJ
fbem-3965	62	52	online	online	ADJ
fbem-3965	62	53	banking	banking	NOUN
fbem-3965	62	54	and	and	CCONJ
fbem-3965	62	55	email	email	NOUN
fbem-3965	62	56	banking	banking	NOUN
fbem-3965	62	57	and	and	CCONJ
fbem-3965	62	58	atm	atm	NOUN
fbem-3965	62	59	.	.	PUNCT
fbem-3965	63	1	in	in	ADP
fbem-3965	63	2	the	the	DET
fbem-3965	63	3	2018	2018	NUM
fbem-3965	63	4	annual	annual	ADJ
fbem-3965	63	5	report	report	NOUN
fbem-3965	63	6	of	of	ADP
fbem-3965	63	7	dutchbangla	dutchbangla	PROPN
fbem-3965	63	8	bank	bank	PROPN
fbem-3965	63	9	limited	limit	VERB
fbem-3965	63	10	,	,	PUNCT
fbem-3965	63	11	dbbl	dbbl	PROPN
fbem-3965	63	12	was	be	AUX
fbem-3965	63	13	the	the	DET
fbem-3965	63	14	first	first	ADJ
fbem-3965	63	15	bank	bank	NOUN
fbem-3965	63	16	in	in	ADP
fbem-3965	63	17	bangladesh	bangladesh	PROPN
fbem-3965	63	18	to	to	PART
fbem-3965	63	19	be	be	AUX
fbem-3965	63	20	fully	fully	ADV
fbem-3965	63	21	automated	automate	VERB
fbem-3965	63	22	and	and	CCONJ
fbem-3965	63	23	introduce	introduce	VERB
fbem-3965	63	24	electronic	electronic	ADJ
fbem-3965	63	25	banking	banking	NOUN
fbem-3965	63	26	.	.	PUNCT
fbem-3965	64	1	dbbl	dbbl	PROPN
fbem-3965	64	2	provides	provide	VERB
fbem-3965	64	3	online	online	ADJ
fbem-3965	64	4	banking	banking	NOUN
fbem-3965	64	5	through	through	ADP
fbem-3965	64	6	its	its	PRON
fbem-3965	64	7	branches	branch	NOUN
fbem-3965	64	8	and	and	CCONJ
fbem-3965	64	9	several	several	ADJ
fbem-3965	64	10	agents	agent	NOUN
fbem-3965	64	11	,	,	PUNCT
fbem-3965	64	12	atm	atm	ADJ
fbem-3965	64	13	/	/	SYM
fbem-3965	64	14	fast	fast	ADJ
fbem-3965	64	15	track	track	NOUN
fbem-3965	64	16	,	,	PUNCT
fbem-3965	64	17	mobile	mobile	ADJ
fbem-3965	64	18	banking	banking	NOUN
fbem-3965	64	19	„	„	PUNCT
fbem-3965	64	20	rocket‟	rocket‟	X
fbem-3965	64	21	,	,	PUNCT
fbem-3965	64	22	internet	internet	NOUN
fbem-3965	64	23	banking	banking	NOUN
fbem-3965	64	24	,	,	PUNCT
fbem-3965	64	25	sms	sms	PROPN
fbem-3965	64	26	banking	banking	NOUN
fbem-3965	64	27	,	,	PUNCT
fbem-3965	64	28	debit	debit	NOUN
fbem-3965	64	29	card	card	NOUN
fbem-3965	64	30	,	,	PUNCT
fbem-3965	64	31	credit	credit	NOUN
fbem-3965	64	32	card	card	NOUN
fbem-3965	64	33	,	,	PUNCT
fbem-3965	64	34	virtual	virtual	ADJ
fbem-3965	64	35	card	card	NOUN
fbem-3965	64	36	,	,	PUNCT
fbem-3965	64	37	e	e	NOUN
fbem-3965	64	38	-	-	NOUN
fbem-3965	64	39	payment	payment	NOUN
fbem-3965	64	40	,	,	PUNCT
fbem-3965	64	41	and	and	CCONJ
fbem-3965	64	42	so	so	ADV
fbem-3965	64	43	on	on	ADV
fbem-3965	64	44	.	.	PUNCT
fbem-3965	65	1	162	162	NUM
fbem-3965	65	2	3	3	NUM
fbem-3965	65	3	.	.	PUNCT
fbem-3965	65	4	research	research	NOUN
fbem-3965	65	5	objectives	objective	NOUN
fbem-3965	65	6	of	of	ADP
fbem-3965	65	7	this	this	DET
fbem-3965	65	8	study	study	NOUN
fbem-3965	65	9	based	base	VERB
fbem-3965	65	10	on	on	ADP
fbem-3965	65	11	the	the	DET
fbem-3965	65	12	main	main	ADJ
fbem-3965	65	13	objectives	objective	NOUN
fbem-3965	65	14	of	of	ADP
fbem-3965	65	15	this	this	DET
fbem-3965	65	16	study	study	NOUN
fbem-3965	65	17	which	which	PRON
fbem-3965	65	18	is	be	AUX
fbem-3965	65	19	to	to	PART
fbem-3965	65	20	analyze	analyze	VERB
fbem-3965	65	21	the	the	DET
fbem-3965	65	22	mediating	mediate	VERB
fbem-3965	65	23	effects	effect	NOUN
fbem-3965	65	24	of	of	ADP
fbem-3965	65	25	customer	customer	NOUN
fbem-3965	65	26	satisfaction	satisfaction	NOUN
fbem-3965	65	27	in	in	ADP
fbem-3965	65	28	the	the	DET
fbem-3965	65	29	relationship	relationship	NOUN
fbem-3965	65	30	between	between	ADP
fbem-3965	65	31	atm	atm	PROPN
fbem-3965	65	32	service	service	NOUN
fbem-3965	65	33	quality	quality	NOUN
fbem-3965	65	34	and	and	CCONJ
fbem-3965	65	35	customer	customer	NOUN
fbem-3965	65	36	loyalty	loyalty	NOUN
fbem-3965	65	37	in	in	ADP
fbem-3965	65	38	bangladesh	bangladesh	NOUN
fbem-3965	65	39	,	,	PUNCT
fbem-3965	65	40	and	and	CCONJ
fbem-3965	65	41	three	three	NUM
fbem-3965	65	42	questions	question	NOUN
fbem-3965	65	43	mentioned	mention	VERB
fbem-3965	65	44	above	above	ADV
fbem-3965	65	45	,	,	PUNCT
fbem-3965	65	46	this	this	DET
fbem-3965	65	47	study	study	NOUN
fbem-3965	65	48	will	will	AUX
fbem-3965	65	49	be	be	AUX
fbem-3965	65	50	guided	guide	VERB
fbem-3965	65	51	by	by	ADP
fbem-3965	65	52	the	the	DET
fbem-3965	65	53	following	follow	VERB
fbem-3965	65	54	specific	specific	ADJ
fbem-3965	65	55	objectives	objective	NOUN
fbem-3965	65	56	:	:	PUNCT
fbem-3965	65	57	to	to	PART
fbem-3965	65	58	examine	examine	VERB
fbem-3965	65	59	the	the	DET
fbem-3965	65	60	atm	atm	PROPN
fbem-3965	65	61	service	service	NOUN
fbem-3965	65	62	quality	quality	NOUN
fbem-3965	65	63	dimensions	dimension	NOUN
fbem-3965	65	64	including	include	VERB
fbem-3965	65	65	tangibles	tangible	NOUN
fbem-3965	65	66	,	,	PUNCT
fbem-3965	65	67	reliability	reliability	NOUN
fbem-3965	65	68	,	,	PUNCT
fbem-3965	65	69	responsiveness	responsiveness	NOUN
fbem-3965	65	70	,	,	PUNCT
fbem-3965	65	71	assurance	assurance	NOUN
fbem-3965	65	72	,	,	PUNCT
fbem-3965	65	73	empathy	empathy	NOUN
fbem-3965	65	74	,	,	PUNCT
fbem-3965	65	75	and	and	CCONJ
fbem-3965	65	76	effectiveness	effectiveness	NOUN
fbem-3965	65	77	.	.	PUNCT
fbem-3965	66	1	to	to	PART
fbem-3965	66	2	analyze	analyze	VERB
fbem-3965	66	3	the	the	DET
fbem-3965	66	4	relationship	relationship	NOUN
fbem-3965	66	5	between	between	ADP
fbem-3965	66	6	atm	atm	PROPN
fbem-3965	66	7	service	service	NOUN
fbem-3965	66	8	quality	quality	NOUN
fbem-3965	66	9	and	and	CCONJ
fbem-3965	66	10	customer	customer	NOUN
fbem-3965	66	11	loyalty	loyalty	NOUN
fbem-3965	66	12	.	.	PUNCT
fbem-3965	67	1	to	to	PART
fbem-3965	67	2	analyze	analyze	VERB
fbem-3965	67	3	the	the	DET
fbem-3965	67	4	relationship	relationship	NOUN
fbem-3965	67	5	between	between	ADP
fbem-3965	67	6	atm	atm	PROPN
fbem-3965	67	7	service	service	NOUN
fbem-3965	67	8	quality	quality	NOUN
fbem-3965	67	9	and	and	CCONJ
fbem-3965	67	10	customer	customer	NOUN
fbem-3965	67	11	satisfaction	satisfaction	NOUN
fbem-3965	67	12	.	.	PUNCT
fbem-3965	68	1	to	to	PART
fbem-3965	68	2	analyze	analyze	VERB
fbem-3965	68	3	the	the	DET
fbem-3965	68	4	mediating	mediate	VERB
fbem-3965	68	5	effects	effect	NOUN
fbem-3965	68	6	of	of	ADP
fbem-3965	68	7	customer	customer	NOUN
fbem-3965	68	8	satisfaction	satisfaction	NOUN
fbem-3965	68	9	in	in	ADP
fbem-3965	68	10	the	the	DET
fbem-3965	68	11	relationship	relationship	NOUN
fbem-3965	68	12	between	between	ADP
fbem-3965	68	13	atm	atm	PROPN
fbem-3965	68	14	service	service	NOUN
fbem-3965	68	15	quality	quality	NOUN
fbem-3965	68	16	and	and	CCONJ
fbem-3965	68	17	customer	customer	NOUN
fbem-3965	68	18	loyalty	loyalty	NOUN
fbem-3965	68	19	.	.	PUNCT
fbem-3965	69	1	to	to	PART
fbem-3965	69	2	offer	offer	VERB
fbem-3965	69	3	managerial	managerial	ADJ
fbem-3965	69	4	recommendations	recommendation	NOUN
fbem-3965	69	5	to	to	ADP
fbem-3965	69	6	the	the	DET
fbem-3965	69	7	bank	bank	NOUN
fbem-3965	69	8	managers	manager	NOUN
fbem-3965	69	9	of	of	ADP
fbem-3965	69	10	what	what	DET
fbem-3965	69	11	improvement	improvement	NOUN
fbem-3965	69	12	should	should	AUX
fbem-3965	69	13	be	be	AUX
fbem-3965	69	14	done	do	VERB
fbem-3965	69	15	in	in	ADP
fbem-3965	69	16	enhancing	enhance	VERB
fbem-3965	69	17	customer	customer	NOUN
fbem-3965	69	18	satisfaction	satisfaction	NOUN
fbem-3965	69	19	through	through	ADP
fbem-3965	69	20	atm	atm	PROPN
fbem-3965	69	21	services	service	NOUN
fbem-3965	69	22	.	.	PUNCT
fbem-3965	70	1	4	4	X
fbem-3965	70	2	.	.	X
fbem-3965	70	3	hypothesis	hypothesis	NOUN
fbem-3965	70	4	and	and	CCONJ
fbem-3965	70	5	research	research	NOUN
fbem-3965	70	6	framework	framework	NOUN
fbem-3965	70	7	the	the	DET
fbem-3965	70	8	following	follow	VERB
fbem-3965	70	9	figure	figure	NOUN
fbem-3965	70	10	of	of	ADP
fbem-3965	70	11	the	the	DET
fbem-3965	70	12	conceptual	conceptual	ADJ
fbem-3965	70	13	framework	framework	NOUN
fbem-3965	70	14	presents	present	VERB
fbem-3965	70	15	all	all	DET
fbem-3965	70	16	variables	variable	NOUN
fbem-3965	70	17	(	(	PUNCT
fbem-3965	70	18	independents	independent	NOUN
fbem-3965	70	19	,	,	PUNCT
fbem-3965	70	20	mediator	mediator	NOUN
fbem-3965	70	21	,	,	PUNCT
fbem-3965	70	22	and	and	CCONJ
fbem-3965	70	23	dependent	dependent	ADJ
fbem-3965	70	24	)	)	PUNCT
fbem-3965	70	25	used	use	VERB
fbem-3965	70	26	in	in	ADP
fbem-3965	70	27	this	this	DET
fbem-3965	70	28	study	study	NOUN
fbem-3965	70	29	.	.	PUNCT
fbem-3965	71	1	independent	independent	ADJ
fbem-3965	71	2	variables	variable	NOUN
fbem-3965	71	3	used	use	VERB
fbem-3965	71	4	are	be	AUX
fbem-3965	71	5	including	include	VERB
fbem-3965	71	6	tangibles	tangible	NOUN
fbem-3965	71	7	,	,	PUNCT
fbem-3965	71	8	reliability	reliability	NOUN
fbem-3965	71	9	,	,	PUNCT
fbem-3965	71	10	responsiveness	responsiveness	NOUN
fbem-3965	71	11	,	,	PUNCT
fbem-3965	71	12	assurance	assurance	NOUN
fbem-3965	71	13	,	,	PUNCT
fbem-3965	71	14	empathy	empathy	NOUN
fbem-3965	71	15	,	,	PUNCT
fbem-3965	71	16	access	access	NOUN
fbem-3965	71	17	,	,	PUNCT
fbem-3965	71	18	and	and	CCONJ
fbem-3965	71	19	effectiveness	effectiveness	NOUN
fbem-3965	71	20	.	.	PUNCT
fbem-3965	72	1	intervening	intervene	VERB
fbem-3965	72	2	or	or	CCONJ
fbem-3965	72	3	mediator	mediator	NOUN
fbem-3965	72	4	variable	variable	NOUN
fbem-3965	72	5	used	use	VERB
fbem-3965	72	6	in	in	ADP
fbem-3965	72	7	the	the	DET
fbem-3965	72	8	current	current	ADJ
fbem-3965	72	9	research	research	NOUN
fbem-3965	72	10	is	be	AUX
fbem-3965	72	11	customer	customer	NOUN
fbem-3965	72	12	satisfaction	satisfaction	NOUN
fbem-3965	72	13	.	.	PUNCT
fbem-3965	73	1	and	and	CCONJ
fbem-3965	73	2	finally	finally	ADV
fbem-3965	73	3	,	,	PUNCT
fbem-3965	73	4	customer	customer	NOUN
fbem-3965	73	5	loyalty	loyalty	NOUN
fbem-3965	73	6	used	use	VERB
fbem-3965	73	7	as	as	ADP
fbem-3965	73	8	the	the	DET
fbem-3965	73	9	dependent	dependent	ADJ
fbem-3965	73	10	variable	variable	NOUN
fbem-3965	73	11	of	of	ADP
fbem-3965	73	12	research	research	NOUN
fbem-3965	73	13	.	.	PUNCT
fbem-3965	74	1	figure	figure	NOUN
fbem-3965	74	2	1	1	NUM
fbem-3965	74	3	.	.	PUNCT
fbem-3965	75	1	conceptual	conceptual	ADJ
fbem-3965	75	2	framework	framework	NOUN
fbem-3965	75	3	h1	h1	PROPN
fbem-3965	75	4	:	:	PUNCT
fbem-3965	75	5	tangibles	tangible	NOUN
fbem-3965	75	6	are	be	AUX
fbem-3965	75	7	significantly	significantly	ADV
fbem-3965	75	8	and	and	CCONJ
fbem-3965	75	9	positively	positively	ADV
fbem-3965	75	10	related	relate	VERB
fbem-3965	75	11	to	to	ADP
fbem-3965	75	12	customer	customer	NOUN
fbem-3965	75	13	loyalty	loyalty	NOUN
fbem-3965	75	14	.	.	PUNCT
fbem-3965	76	1	h2	h2	NOUN
fbem-3965	76	2	:	:	PUNCT
fbem-3965	76	3	reliability	reliability	NOUN
fbem-3965	76	4	is	be	AUX
fbem-3965	76	5	significantly	significantly	ADV
fbem-3965	76	6	and	and	CCONJ
fbem-3965	76	7	positively	positively	ADV
fbem-3965	76	8	related	relate	VERB
fbem-3965	76	9	to	to	ADP
fbem-3965	76	10	customer	customer	NOUN
fbem-3965	76	11	loyalty	loyalty	NOUN
fbem-3965	76	12	.	.	PUNCT
fbem-3965	77	1	h3	h3	NOUN
fbem-3965	77	2	:	:	PUNCT
fbem-3965	77	3	responsiveness	responsiveness	NOUN
fbem-3965	77	4	is	be	AUX
fbem-3965	77	5	significantly	significantly	ADV
fbem-3965	77	6	and	and	CCONJ
fbem-3965	77	7	positively	positively	ADV
fbem-3965	77	8	related	relate	VERB
fbem-3965	77	9	to	to	ADP
fbem-3965	77	10	customer	customer	NOUN
fbem-3965	77	11	loyalty	loyalty	NOUN
fbem-3965	77	12	.	.	PUNCT
fbem-3965	78	1	h4	h4	NOUN
fbem-3965	78	2	:	:	PUNCT
fbem-3965	78	3	assurance	assurance	NOUN
fbem-3965	78	4	is	be	AUX
fbem-3965	78	5	significantly	significantly	ADV
fbem-3965	78	6	and	and	CCONJ
fbem-3965	78	7	positively	positively	ADV
fbem-3965	78	8	related	relate	VERB
fbem-3965	78	9	to	to	ADP
fbem-3965	78	10	customer	customer	NOUN
fbem-3965	78	11	loyalty	loyalty	NOUN
fbem-3965	78	12	.	.	PUNCT
fbem-3965	79	1	h5	h5	PROPN
fbem-3965	79	2	:	:	PUNCT
fbem-3965	79	3	empathy	empathy	NOUN
fbem-3965	79	4	is	be	AUX
fbem-3965	79	5	significantly	significantly	ADV
fbem-3965	79	6	and	and	CCONJ
fbem-3965	79	7	positively	positively	ADV
fbem-3965	79	8	related	relate	VERB
fbem-3965	79	9	to	to	ADP
fbem-3965	79	10	customer	customer	NOUN
fbem-3965	79	11	loyalty	loyalty	NOUN
fbem-3965	79	12	.	.	PUNCT
fbem-3965	80	1	h6	h6	NOUN
fbem-3965	80	2	:	:	PUNCT
fbem-3965	80	3	access	access	NOUN
fbem-3965	80	4	is	be	AUX
fbem-3965	80	5	significantly	significantly	ADV
fbem-3965	80	6	and	and	CCONJ
fbem-3965	80	7	positively	positively	ADV
fbem-3965	80	8	related	relate	VERB
fbem-3965	80	9	to	to	ADP
fbem-3965	80	10	customer	customer	NOUN
fbem-3965	80	11	loyalty	loyalty	NOUN
fbem-3965	80	12	h7	h7	PROPN
fbem-3965	80	13	:	:	PUNCT
fbem-3965	80	14	effectiveness	effectiveness	NOUN
fbem-3965	80	15	is	be	AUX
fbem-3965	80	16	significantly	significantly	ADV
fbem-3965	80	17	and	and	CCONJ
fbem-3965	80	18	positively	positively	ADV
fbem-3965	80	19	related	relate	VERB
fbem-3965	80	20	to	to	ADP
fbem-3965	80	21	customer	customer	NOUN
fbem-3965	80	22	loyalty	loyalty	NOUN
fbem-3965	80	23	.	.	PUNCT
fbem-3965	81	1	h8	h8	NOUN
fbem-3965	81	2	:	:	PUNCT
fbem-3965	81	3	tangibles	tangible	NOUN
fbem-3965	81	4	are	be	AUX
fbem-3965	81	5	significantly	significantly	ADV
fbem-3965	81	6	and	and	CCONJ
fbem-3965	81	7	positively	positively	ADV
fbem-3965	81	8	related	relate	VERB
fbem-3965	81	9	to	to	ADP
fbem-3965	81	10	customer	customer	NOUN
fbem-3965	81	11	satisfaction	satisfaction	NOUN
fbem-3965	81	12	.	.	PUNCT
fbem-3965	82	1	h9	h9	NOUN
fbem-3965	82	2	:	:	PUNCT
fbem-3965	82	3	reliability	reliability	NOUN
fbem-3965	82	4	is	be	AUX
fbem-3965	82	5	significantly	significantly	ADV
fbem-3965	82	6	and	and	CCONJ
fbem-3965	82	7	positively	positively	ADV
fbem-3965	82	8	related	relate	VERB
fbem-3965	82	9	to	to	ADP
fbem-3965	82	10	customer	customer	NOUN
fbem-3965	82	11	satisfaction	satisfaction	NOUN
fbem-3965	82	12	.	.	PUNCT
fbem-3965	83	1	h10	h10	NOUN
fbem-3965	83	2	:	:	PUNCT
fbem-3965	83	3	responsiveness	responsiveness	NOUN
fbem-3965	83	4	is	be	AUX
fbem-3965	83	5	significantly	significantly	ADV
fbem-3965	83	6	and	and	CCONJ
fbem-3965	83	7	positively	positively	ADV
fbem-3965	83	8	related	relate	VERB
fbem-3965	83	9	to	to	ADP
fbem-3965	83	10	customer	customer	NOUN
fbem-3965	83	11	satisfaction	satisfaction	NOUN
fbem-3965	83	12	.	.	PUNCT
fbem-3965	84	1	h11	h11	NOUN
fbem-3965	84	2	:	:	PUNCT
fbem-3965	84	3	assurance	assurance	NOUN
fbem-3965	84	4	is	be	AUX
fbem-3965	84	5	significantly	significantly	ADV
fbem-3965	84	6	and	and	CCONJ
fbem-3965	84	7	positively	positively	ADV
fbem-3965	84	8	related	relate	VERB
fbem-3965	84	9	to	to	ADP
fbem-3965	84	10	customer	customer	NOUN
fbem-3965	84	11	satisfaction	satisfaction	NOUN
fbem-3965	84	12	.	.	PUNCT
fbem-3965	85	1	h12	h12	NOUN
fbem-3965	85	2	:	:	PUNCT
fbem-3965	85	3	empathy	empathy	NOUN
fbem-3965	85	4	is	be	AUX
fbem-3965	85	5	significantly	significantly	ADV
fbem-3965	85	6	and	and	CCONJ
fbem-3965	85	7	positively	positively	ADV
fbem-3965	85	8	related	relate	VERB
fbem-3965	85	9	to	to	ADP
fbem-3965	85	10	customer	customer	NOUN
fbem-3965	85	11	satisfaction	satisfaction	NOUN
fbem-3965	85	12	.	.	PUNCT
fbem-3965	86	1	h13	h13	NOUN
fbem-3965	86	2	:	:	PUNCT
fbem-3965	86	3	access	access	NOUN
fbem-3965	86	4	is	be	AUX
fbem-3965	86	5	significantly	significantly	ADV
fbem-3965	86	6	and	and	CCONJ
fbem-3965	86	7	positively	positively	ADV
fbem-3965	86	8	related	relate	VERB
fbem-3965	86	9	to	to	ADP
fbem-3965	86	10	customer	customer	NOUN
fbem-3965	86	11	satisfaction	satisfaction	NOUN
fbem-3965	86	12	.	.	PUNCT
fbem-3965	87	1	h14	h14	NOUN
fbem-3965	87	2	:	:	PUNCT
fbem-3965	87	3	effectiveness	effectiveness	NOUN
fbem-3965	87	4	is	be	AUX
fbem-3965	87	5	significantly	significantly	ADV
fbem-3965	87	6	and	and	CCONJ
fbem-3965	87	7	positively	positively	ADV
fbem-3965	87	8	related	relate	VERB
fbem-3965	87	9	to	to	ADP
fbem-3965	87	10	customer	customer	NOUN
fbem-3965	87	11	satisfaction	satisfaction	NOUN
fbem-3965	87	12	.	.	PUNCT
fbem-3965	88	1	h15	h15	NOUN
fbem-3965	88	2	:	:	PUNCT
fbem-3965	88	3	customer	customer	NOUN
fbem-3965	88	4	satisfaction	satisfaction	NOUN
fbem-3965	88	5	is	be	AUX
fbem-3965	88	6	significantly	significantly	ADV
fbem-3965	88	7	and	and	CCONJ
fbem-3965	88	8	positively	positively	ADV
fbem-3965	88	9	related	relate	VERB
fbem-3965	88	10	to	to	ADP
fbem-3965	88	11	customer	customer	NOUN
fbem-3965	88	12	loyalty	loyalty	NOUN
fbem-3965	88	13	.	.	PUNCT
fbem-3965	89	1	h16	h16	PROPN
fbem-3965	89	2	:	:	PUNCT
fbem-3965	89	3	customer	customer	NOUN
fbem-3965	89	4	satisfaction	satisfaction	NOUN
fbem-3965	89	5	has	have	VERB
fbem-3965	89	6	a	a	DET
fbem-3965	89	7	significant	significant	ADJ
fbem-3965	89	8	mediating	mediate	VERB
fbem-3965	89	9	effect	effect	NOUN
fbem-3965	89	10	in	in	ADP
fbem-3965	89	11	the	the	DET
fbem-3965	89	12	relationship	relationship	NOUN
fbem-3965	89	13	between	between	ADP
fbem-3965	89	14	tangibles	tangible	NOUN
fbem-3965	89	15	and	and	CCONJ
fbem-3965	89	16	customer	customer	NOUN
fbem-3965	89	17	loyalty	loyalty	NOUN
fbem-3965	89	18	.	.	PUNCT
fbem-3965	90	1	h17	h17	NOUN
fbem-3965	90	2	:	:	PUNCT
fbem-3965	90	3	customer	customer	NOUN
fbem-3965	90	4	satisfaction	satisfaction	NOUN
fbem-3965	90	5	has	have	VERB
fbem-3965	90	6	a	a	DET
fbem-3965	90	7	significant	significant	ADJ
fbem-3965	90	8	mediating	mediate	VERB
fbem-3965	90	9	effect	effect	NOUN
fbem-3965	90	10	in	in	ADP
fbem-3965	90	11	the	the	DET
fbem-3965	90	12	relationship	relationship	NOUN
fbem-3965	90	13	between	between	ADP
fbem-3965	90	14	reliability	reliability	NOUN
fbem-3965	90	15	and	and	CCONJ
fbem-3965	90	16	customer	customer	NOUN
fbem-3965	90	17	loyalty	loyalty	NOUN
fbem-3965	90	18	.	.	PUNCT
fbem-3965	91	1	h18	h18	ADJ
fbem-3965	91	2	:	:	PUNCT
fbem-3965	91	3	customer	customer	NOUN
fbem-3965	91	4	satisfaction	satisfaction	NOUN
fbem-3965	91	5	has	have	VERB
fbem-3965	91	6	a	a	DET
fbem-3965	91	7	significant	significant	ADJ
fbem-3965	91	8	mediating	mediate	VERB
fbem-3965	91	9	effect	effect	NOUN
fbem-3965	91	10	in	in	ADP
fbem-3965	91	11	the	the	DET
fbem-3965	91	12	relationship	relationship	NOUN
fbem-3965	91	13	between	between	ADP
fbem-3965	91	14	responsiveness	responsiveness	NOUN
fbem-3965	91	15	and	and	CCONJ
fbem-3965	91	16	customer	customer	NOUN
fbem-3965	91	17	loyalty	loyalty	NOUN
fbem-3965	91	18	.	.	PUNCT
fbem-3965	92	1	h19	h19	PROPN
fbem-3965	92	2	:	:	PUNCT
fbem-3965	92	3	customer	customer	NOUN
fbem-3965	92	4	satisfaction	satisfaction	NOUN
fbem-3965	92	5	has	have	VERB
fbem-3965	92	6	a	a	DET
fbem-3965	92	7	significant	significant	ADJ
fbem-3965	92	8	mediating	mediate	VERB
fbem-3965	92	9	effect	effect	NOUN
fbem-3965	92	10	in	in	ADP
fbem-3965	92	11	the	the	DET
fbem-3965	92	12	relationship	relationship	NOUN
fbem-3965	92	13	between	between	ADP
fbem-3965	92	14	assurance	assurance	NOUN
fbem-3965	92	15	and	and	CCONJ
fbem-3965	92	16	customer	customer	NOUN
fbem-3965	92	17	loyalty	loyalty	NOUN
fbem-3965	92	18	.	.	PUNCT
fbem-3965	93	1	h20	h20	NOUN
fbem-3965	93	2	:	:	PUNCT
fbem-3965	93	3	customer	customer	NOUN
fbem-3965	93	4	satisfaction	satisfaction	NOUN
fbem-3965	93	5	has	have	VERB
fbem-3965	93	6	a	a	DET
fbem-3965	93	7	significant	significant	ADJ
fbem-3965	93	8	mediating	mediate	VERB
fbem-3965	93	9	effect	effect	NOUN
fbem-3965	93	10	in	in	ADP
fbem-3965	93	11	the	the	DET
fbem-3965	93	12	relationship	relationship	NOUN
fbem-3965	93	13	between	between	ADP
fbem-3965	93	14	empathy	empathy	NOUN
fbem-3965	93	15	and	and	CCONJ
fbem-3965	93	16	customer	customer	NOUN
fbem-3965	93	17	loyalty	loyalty	NOUN
fbem-3965	93	18	.	.	PUNCT
fbem-3965	94	1	h21	h21	NOUN
fbem-3965	94	2	:	:	PUNCT
fbem-3965	94	3	customer	customer	NOUN
fbem-3965	94	4	satisfaction	satisfaction	NOUN
fbem-3965	94	5	has	have	VERB
fbem-3965	94	6	a	a	DET
fbem-3965	94	7	significant	significant	ADJ
fbem-3965	94	8	mediating	mediate	VERB
fbem-3965	94	9	effect	effect	NOUN
fbem-3965	94	10	in	in	ADP
fbem-3965	94	11	the	the	DET
fbem-3965	94	12	relationship	relationship	NOUN
fbem-3965	94	13	between	between	ADP
fbem-3965	94	14	access	access	NOUN
fbem-3965	94	15	and	and	CCONJ
fbem-3965	94	16	customer	customer	NOUN
fbem-3965	94	17	loyalty	loyalty	NOUN
fbem-3965	94	18	.	.	PUNCT
fbem-3965	95	1	h22	h22	ADJ
fbem-3965	95	2	:	:	PUNCT
fbem-3965	95	3	customer	customer	NOUN
fbem-3965	95	4	satisfaction	satisfaction	NOUN
fbem-3965	95	5	has	have	VERB
fbem-3965	95	6	a	a	DET
fbem-3965	95	7	significant	significant	ADJ
fbem-3965	95	8	mediating	mediate	VERB
fbem-3965	95	9	effect	effect	NOUN
fbem-3965	95	10	in	in	ADP
fbem-3965	95	11	the	the	DET
fbem-3965	95	12	relationship	relationship	NOUN
fbem-3965	95	13	between	between	ADP
fbem-3965	95	14	effectiveness	effectiveness	NOUN
fbem-3965	95	15	and	and	CCONJ
fbem-3965	95	16	customer	customer	NOUN
fbem-3965	95	17	loyalty	loyalty	NOUN
fbem-3965	95	18	.	.	PUNCT
fbem-3965	96	1	5	5	X
fbem-3965	96	2	.	.	X
fbem-3965	96	3	data	datum	NOUN
fbem-3965	96	4	collection	collection	NOUN
fbem-3965	96	5	and	and	CCONJ
fbem-3965	96	6	materials	material	NOUN
fbem-3965	96	7	this	this	DET
fbem-3965	96	8	study	study	NOUN
fbem-3965	96	9	is	be	AUX
fbem-3965	96	10	an	an	DET
fbem-3965	96	11	empirical	empirical	ADJ
fbem-3965	96	12	study	study	NOUN
fbem-3965	96	13	mainly	mainly	ADV
fbem-3965	96	14	based	base	VERB
fbem-3965	96	15	on	on	ADP
fbem-3965	96	16	primary	primary	ADJ
fbem-3965	96	17	data	datum	NOUN
fbem-3965	96	18	from	from	ADP
fbem-3965	96	19	a	a	DET
fbem-3965	96	20	survey	survey	NOUN
fbem-3965	96	21	.	.	PUNCT
fbem-3965	97	1	based	base	VERB
fbem-3965	97	2	on	on	ADP
fbem-3965	97	3	this	this	DET
fbem-3965	97	4	goal	goal	NOUN
fbem-3965	97	5	,	,	PUNCT
fbem-3965	97	6	the	the	DET
fbem-3965	97	7	structured	structured	ADJ
fbem-3965	97	8	questionnaire	questionnaire	NOUN
fbem-3965	97	9	is	be	AUX
fbem-3965	97	10	organized	organize	VERB
fbem-3965	97	11	to	to	PART
fbem-3965	97	12	collect	collect	VERB
fbem-3965	97	13	information	information	NOUN
fbem-3965	97	14	from	from	ADP
fbem-3965	97	15	customers	customer	NOUN
fbem-3965	97	16	.	.	PUNCT
fbem-3965	98	1	the	the	DET
fbem-3965	98	2	questionnaire	questionnaire	NOUN
fbem-3965	98	3	to	to	PART
fbem-3965	98	4	be	be	AUX
fbem-3965	98	5	used	use	VERB
fbem-3965	98	6	in	in	ADP
fbem-3965	98	7	this	this	DET
fbem-3965	98	8	study	study	NOUN
fbem-3965	98	9	consists	consist	VERB
fbem-3965	98	10	of	of	ADP
fbem-3965	98	11	questions	question	NOUN
fbem-3965	98	12	based	base	VERB
fbem-3965	98	13	on	on	ADP
fbem-3965	98	14	demographic	demographic	ADJ
fbem-3965	98	15	characteristics	characteristic	NOUN
fbem-3965	98	16	of	of	ADP
fbem-3965	98	17	the	the	DET
fbem-3965	98	18	customer	customer	NOUN
fbem-3965	98	19	who	who	PRON
fbem-3965	98	20	will	will	AUX
fbem-3965	98	21	participate	participate	VERB
fbem-3965	98	22	in	in	ADP
fbem-3965	98	23	this	this	DET
fbem-3965	98	24	study	study	NOUN
fbem-3965	98	25	and	and	CCONJ
fbem-3965	98	26	the	the	DET
fbem-3965	98	27	statements	statement	NOUN
fbem-3965	98	28	to	to	PART
fbem-3965	98	29	assess	assess	VERB
fbem-3965	98	30	the	the	DET
fbem-3965	98	31	extent	extent	NOUN
fbem-3965	98	32	to	to	PART
fbem-3965	98	33	which	which	PRON
fbem-3965	98	34	dutch	dutch	PROPN
fbem-3965	98	35	bangla	bangla	PROPN
fbem-3965	98	36	bank	bank	PROPN
fbem-3965	98	37	’s	’s	PART
fbem-3965	98	38	customers	customer	NOUN
fbem-3965	98	39	satisfied	satisfied	ADJ
fbem-3965	98	40	with	with	ADP
fbem-3965	98	41	the	the	DET
fbem-3965	98	42	self	self	NOUN
fbem-3965	98	43	-	-	PUNCT
fbem-3965	98	44	service	service	NOUN
fbem-3965	98	45	technology	technology	NOUN
fbem-3965	98	46	services	service	NOUN
fbem-3965	98	47	they	they	PRON
fbem-3965	98	48	have	have	AUX
fbem-3965	98	49	chosen	choose	VERB
fbem-3965	98	50	to	to	PART
fbem-3965	98	51	use	use	VERB
fbem-3965	98	52	include	include	VERB
fbem-3965	98	53	:	:	PUNCT
fbem-3965	98	54	atm	atm	ADJ
fbem-3965	98	55	banking	banking	NOUN
fbem-3965	98	56	,	,	PUNCT
fbem-3965	98	57	internet	internet	NOUN
fbem-3965	98	58	banking	banking	NOUN
fbem-3965	98	59	and	and	CCONJ
fbem-3965	98	60	or	or	CCONJ
fbem-3965	98	61	mobile	mobile	ADJ
fbem-3965	98	62	banking	banking	NOUN
fbem-3965	98	63	.	.	PUNCT
fbem-3965	99	1	those	those	DET
fbem-3965	99	2	statements	statement	NOUN
fbem-3965	99	3	will	will	AUX
fbem-3965	99	4	be	be	AUX
fbem-3965	99	5	measured	measure	VERB
fbem-3965	99	6	and	and	CCONJ
fbem-3965	99	7	investigated	investigate	VERB
fbem-3965	99	8	using	use	VERB
fbem-3965	99	9	a	a	DET
fbem-3965	99	10	five	five	NUM
fbem-3965	99	11	-	-	PUNCT
fbem-3965	99	12	point	point	NOUN
fbem-3965	99	13	scale	scale	NOUN
fbem-3965	99	14	.	.	PUNCT
fbem-3965	100	1	the	the	DET
fbem-3965	100	2	scale	scale	NOUN
fbem-3965	100	3	consists	consist	VERB
fbem-3965	100	4	of	of	ADP
fbem-3965	100	5	36	36	NUM
fbem-3965	100	6	statements	statement	NOUN
fbem-3965	100	7	;	;	PUNCT
fbem-3965	100	8	each	each	DET
fbem-3965	100	9	statement	statement	NOUN
fbem-3965	100	10	has	have	VERB
fbem-3965	100	11	about	about	ADV
fbem-3965	100	12	five	five	NUM
fbem-3965	100	13	choices	choice	NOUN
fbem-3965	100	14	that	that	PRON
fbem-3965	100	15	the	the	DET
fbem-3965	100	16	researcher	researcher	NOUN
fbem-3965	100	17	chooses	choose	VERB
fbem-3965	100	18	based	base	VERB
fbem-3965	100	19	on	on	ADP
fbem-3965	100	20	the	the	DET
fbem-3965	100	21	extent	extent	NOUN
fbem-3965	100	22	to	to	PART
fbem-3965	100	23	which	which	PRON
fbem-3965	100	24	he	he	PRON
fbem-3965	100	25	or	or	CCONJ
fbem-3965	100	26	she	she	PRON
fbem-3965	100	27	strongly	strongly	ADV
fbem-3965	100	28	disagrees	disagree	VERB
fbem-3965	100	29	or	or	CCONJ
fbem-3965	100	30	strongly	strongly	ADV
fbem-3965	100	31	agrees	agree	VERB
fbem-3965	100	32	with	with	ADP
fbem-3965	100	33	each	each	DET
fbem-3965	100	34	statement	statement	NOUN
fbem-3965	100	35	.	.	PUNCT
fbem-3965	101	1	the	the	DET
fbem-3965	101	2	points	point	NOUN
fbem-3965	101	3	of	of	ADP
fbem-3965	101	4	a	a	DET
fbem-3965	101	5	used	use	VERB
fbem-3965	101	6	five	five	NUM
fbem-3965	101	7	-	-	PUNCT
fbem-3965	101	8	point	point	NOUN
fbem-3965	101	9	scale	scale	NOUN
fbem-3965	101	10	refer	refer	NOUN
fbem-3965	101	11	to	to	PART
fbem-3965	101	12	strongly	strongly	ADV
fbem-3965	101	13	agree	agree	VERB
fbem-3965	101	14	(	(	PUNCT
fbem-3965	101	15	5	5	NUM
fbem-3965	101	16	)	)	PUNCT
fbem-3965	101	17	,	,	PUNCT
fbem-3965	101	18	agree	agree	VERB
fbem-3965	101	19	(	(	PUNCT
fbem-3965	101	20	4	4	NUM
fbem-3965	101	21	)	)	PUNCT
fbem-3965	101	22	,	,	PUNCT
fbem-3965	101	23	neutral	neutral	ADJ
fbem-3965	101	24	(	(	PUNCT
fbem-3965	101	25	3	3	NUM
fbem-3965	101	26	)	)	PUNCT
fbem-3965	101	27	,	,	PUNCT
fbem-3965	101	28	disagree	disagree	VERB
fbem-3965	101	29	(	(	PUNCT
fbem-3965	101	30	2	2	NUM
fbem-3965	101	31	)	)	PUNCT
fbem-3965	101	32	,	,	PUNCT
fbem-3965	101	33	and	and	CCONJ
fbem-3965	101	34	strongly	strongly	ADV
fbem-3965	101	35	disagree	disagree	VERB
fbem-3965	101	36	(	(	PUNCT
fbem-3965	101	37	1	1	NUM
fbem-3965	101	38	)	)	PUNCT
fbem-3965	101	39	.	.	PUNCT
fbem-3965	102	1	the	the	DET
fbem-3965	102	2	final	final	ADJ
fbem-3965	102	3	questionnaire	questionnaire	NOUN
fbem-3965	102	4	was	be	AUX
fbem-3965	102	5	put	put	VERB
fbem-3965	102	6	into	into	ADP
fbem-3965	102	7	operation	operation	NOUN
fbem-3965	102	8	after	after	ADP
fbem-3965	102	9	correction	correction	NOUN
fbem-3965	102	10	and	and	CCONJ
fbem-3965	102	11	rephrasing	rephrase	VERB
fbem-3965	102	12	statements	statement	NOUN
fbem-3965	102	13	to	to	PART
fbem-3965	102	14	be	be	AUX
fbem-3965	102	15	used	use	VERB
fbem-3965	102	16	.	.	PUNCT
fbem-3965	103	1	information	information	NOUN
fbem-3965	103	2	will	will	AUX
fbem-3965	103	3	be	be	AUX
fbem-3965	103	4	collected	collect	VERB
fbem-3965	103	5	by	by	ADP
fbem-3965	103	6	sending	send	VERB
fbem-3965	103	7	a	a	DET
fbem-3965	103	8	questionnaire	questionnaire	NOUN
fbem-3965	103	9	link	link	NOUN
fbem-3965	103	10	to	to	ADP
fbem-3965	103	11	the	the	DET
fbem-3965	103	12	participants	participant	NOUN
fbem-3965	103	13	of	of	ADP
fbem-3965	103	14	this	this	DET
fbem-3965	103	15	study	study	NOUN
fbem-3965	103	16	via	via	ADP
fbem-3965	103	17	e	e	NOUN
fbem-3965	103	18	-	-	NOUN
fbem-3965	103	19	mail	mail	NOUN
fbem-3965	103	20	,	,	PUNCT
fbem-3965	103	21	whatsapp	whatsapp	NOUN
fbem-3965	103	22	,	,	PUNCT
fbem-3965	103	23	and	and	CCONJ
fbem-3965	103	24	any	any	DET
fbem-3965	103	25	other	other	ADJ
fbem-3965	103	26	means	mean	NOUN
fbem-3965	103	27	that	that	PRON
fbem-3965	103	28	will	will	AUX
fbem-3965	103	29	make	make	VERB
fbem-3965	103	30	it	it	PRON
fbem-3965	103	31	easier	easy	ADJ
fbem-3965	103	32	for	for	SCONJ
fbem-3965	103	33	us	we	PRON
fbem-3965	103	34	to	to	PART
fbem-3965	103	35	share	share	VERB
fbem-3965	103	36	questionnaire	questionnaire	NOUN
fbem-3965	103	37	online	online	ADV
fbem-3965	103	38	because	because	SCONJ
fbem-3965	103	39	it	it	PRON
fbem-3965	103	40	is	be	AUX
fbem-3965	103	41	very	very	ADV
fbem-3965	103	42	difficult	difficult	ADJ
fbem-3965	103	43	to	to	PART
fbem-3965	103	44	find	find	VERB
fbem-3965	103	45	people	people	NOUN
fbem-3965	103	46	nowadays	nowadays	ADV
fbem-3965	103	47	due	due	ADP
fbem-3965	103	48	to	to	ADP
fbem-3965	103	49	coronavirus	coronavirus	NOUN
fbem-3965	103	50	prevention	prevention	NOUN
fbem-3965	103	51	guidelines	guideline	NOUN
fbem-3965	103	52	in	in	ADP
fbem-3965	103	53	the	the	DET
fbem-3965	103	54	country	country	NOUN
fbem-3965	103	55	.	.	PUNCT
fbem-3965	104	1	the	the	DET
fbem-3965	104	2	researcher	researcher	NOUN
fbem-3965	104	3	will	will	AUX
fbem-3965	104	4	only	only	ADV
fbem-3965	104	5	use	use	VERB
fbem-3965	104	6	data	datum	NOUN
fbem-3965	104	7	collected	collect	VERB
fbem-3965	104	8	using	use	VERB
fbem-3965	104	9	the	the	DET
fbem-3965	104	10	questionnaire	questionnaire	NOUN
fbem-3965	104	11	as	as	SCONJ
fbem-3965	104	12	it	it	PRON
fbem-3965	104	13	is	be	AUX
fbem-3965	104	14	not	not	PART
fbem-3965	104	15	intended	intend	VERB
fbem-3965	104	16	to	to	PART
fbem-3965	104	17	access	access	VERB
fbem-3965	104	18	customers‟	customers‟	NUM
fbem-3965	104	19	data	datum	NOUN
fbem-3965	104	20	from	from	ADP
fbem-3965	104	21	bank	bank	NOUN
fbem-3965	104	22	.	.	PUNCT
fbem-3965	105	1	6	6	X
fbem-3965	105	2	.	.	X
fbem-3965	105	3	data	datum	NOUN
fbem-3965	105	4	analysis	analysis	NOUN
fbem-3965	105	5	and	and	CCONJ
fbem-3965	105	6	results	result	VERB
fbem-3965	105	7	6.1	6.1	NUM
fbem-3965	105	8	.	.	PUNCT
fbem-3965	106	1	reliability	reliability	NOUN
fbem-3965	106	2	analysis	analysis	NOUN
fbem-3965	106	3	the	the	DET
fbem-3965	106	4	researcher	researcher	NOUN
fbem-3965	106	5	can	can	AUX
fbem-3965	106	6	get	get	AUX
fbem-3965	106	7	rid	rid	VERB
fbem-3965	106	8	of	of	ADP
fbem-3965	106	9	irrelevant	irrelevant	ADJ
fbem-3965	106	10	variables	variable	NOUN
fbem-3965	106	11	with	with	ADP
fbem-3965	106	12	this	this	DET
fbem-3965	106	13	163	163	NUM
fbem-3965	106	14	method	method	NOUN
fbem-3965	106	15	.	.	PUNCT
fbem-3965	107	1	cronbach	cronbach	PROPN
fbem-3965	107	2	's	's	PART
fbem-3965	107	3	alpha	alpha	NOUN
fbem-3965	107	4	was	be	AUX
fbem-3965	107	5	used	use	VERB
fbem-3965	107	6	to	to	PART
fbem-3965	107	7	evaluate	evaluate	VERB
fbem-3965	107	8	the	the	DET
fbem-3965	107	9	nine	nine	NUM
fbem-3965	107	10	variables	variable	NOUN
fbem-3965	107	11	'	'	PART
fbem-3965	107	12	internal	internal	ADJ
fbem-3965	107	13	reliability	reliability	NOUN
fbem-3965	107	14	.	.	PUNCT
fbem-3965	108	1	they	they	PRON
fbem-3965	108	2	were	be	AUX
fbem-3965	108	3	accepted	accept	VERB
fbem-3965	108	4	because	because	SCONJ
fbem-3965	108	5	,	,	PUNCT
fbem-3965	108	6	as	as	ADP
fbem-3965	108	7	lassar	lassar	PROPN
fbem-3965	108	8	(	(	PUNCT
fbem-3965	108	9	2000	2000	NUM
fbem-3965	108	10	)	)	PUNCT
fbem-3965	108	11	suggested	suggest	VERB
fbem-3965	108	12	,	,	PUNCT
fbem-3965	108	13	they	they	PRON
fbem-3965	108	14	met	meet	VERB
fbem-3965	108	15	the	the	DET
fbem-3965	108	16	general	general	ADJ
fbem-3965	108	17	lower	low	ADJ
fbem-3965	108	18	limit	limit	NOUN
fbem-3965	108	19	for	for	ADP
fbem-3965	108	20	cronbach	cronbach	NOUN
fbem-3965	108	21	's	's	PART
fbem-3965	108	22	alpha	alpha	NOUN
fbem-3965	108	23	of	of	ADP
fbem-3965	108	24	0.70	0.70	NUM
fbem-3965	108	25	.	.	PUNCT
fbem-3965	109	1	cronbach	cronbach	PROPN
fbem-3965	109	2	’s	’s	PART
fbem-3965	109	3	alpha	alpha	NOUN
fbem-3965	109	4	of	of	ADP
fbem-3965	109	5	variables	variable	NOUN
fbem-3965	109	6	reliability	reliability	NOUN
fbem-3965	109	7	statistics	statistic	NOUN
fbem-3965	109	8	construct	construct	VERB
fbem-3965	109	9	cronbach	cronbach	PROPN
fbem-3965	109	10	's	's	PART
fbem-3965	109	11	alpha	alpha	NOUN
fbem-3965	109	12	cronbach	cronbach	NOUN
fbem-3965	109	13	's	's	PART
fbem-3965	109	14	alpha	alpha	NOUN
fbem-3965	109	15	based	base	VERB
fbem-3965	109	16	on	on	ADP
fbem-3965	109	17	standardized	standardized	ADJ
fbem-3965	109	18	items	item	NOUN
fbem-3965	109	19	n	n	ADP
fbem-3965	109	20	of	of	ADP
fbem-3965	109	21	items	item	NOUN
fbem-3965	109	22	tangibles	tangibles	PROPN
fbem-3965	109	23	.714	.714	NUM
fbem-3965	109	24	.713	.713	NUM
fbem-3965	109	25	5	5	NUM
fbem-3965	109	26	reliability	reliability	NOUN
fbem-3965	109	27	.903	.903	NUM
fbem-3965	109	28	.903	.903	NUM
fbem-3965	109	29	5	5	NUM
fbem-3965	109	30	responsiveness	responsiveness	NOUN
fbem-3965	109	31	.730	.730	NUM
fbem-3965	109	32	.724	.724	NUM
fbem-3965	109	33	4	4	NUM
fbem-3965	109	34	assurance	assurance	NOUN
fbem-3965	109	35	.856	.856	NUM
fbem-3965	109	36	.854	.854	NUM
fbem-3965	109	37	6	6	NUM
fbem-3965	109	38	empathy	empathy	NOUN
fbem-3965	109	39	.822	.822	NUM
fbem-3965	109	40	.822	.822	NUM
fbem-3965	109	41	4	4	NUM
fbem-3965	109	42	access	access	NOUN
fbem-3965	109	43	.710	.710	NUM
fbem-3965	109	44	.709	.709	NUM
fbem-3965	109	45	3	3	NUM
fbem-3965	109	46	effectiveness	effectiveness	NOUN
fbem-3965	109	47	.865	.865	NUM
fbem-3965	109	48	.864	.864	NUM
fbem-3965	109	49	3	3	NUM
fbem-3965	109	50	satisfaction	satisfaction	NOUN
fbem-3965	109	51	.809	.809	NUM
fbem-3965	109	52	.805	.805	NUM
fbem-3965	109	53	4	4	NUM
fbem-3965	109	54	loyalty	loyalty	NOUN
fbem-3965	109	55	.715	.715	NUM
fbem-3965	109	56	714	714	NUM
fbem-3965	109	57	3	3	NUM
fbem-3965	109	58	6.2	6.2	NUM
fbem-3965	109	59	.	.	PUNCT
fbem-3965	110	1	kaiser	kaiser	PROPN
fbem-3965	110	2	–	–	PUNCT
fbem-3965	110	3	meyer	meyer	PROPN
fbem-3965	110	4	–	–	PUNCT
fbem-3965	110	5	olkin	olkin	PROPN
fbem-3965	110	6	(	(	PUNCT
fbem-3965	110	7	kmo	kmo	NOUN
fbem-3965	110	8	)	)	PUNCT
fbem-3965	110	9	analysis	analysis	NOUN
fbem-3965	110	10	the	the	DET
fbem-3965	110	11	kmo	kmo	PROPN
fbem-3965	110	12	index	index	NOUN
fbem-3965	110	13	(	(	PUNCT
fbem-3965	110	14	kaiser	kaiser	PROPN
fbem-3965	110	15	,	,	PUNCT
fbem-3965	110	16	meyer	meyer	PROPN
fbem-3965	110	17	,	,	PUNCT
fbem-3965	110	18	olkin	olkin	PROPN
fbem-3965	110	19	)	)	PUNCT
fbem-3965	110	20	is	be	AUX
fbem-3965	110	21	used	use	VERB
fbem-3965	110	22	with	with	ADP
fbem-3965	110	23	efa	efa	PROPN
fbem-3965	110	24	to	to	PART
fbem-3965	110	25	measure	measure	VERB
fbem-3965	110	26	the	the	DET
fbem-3965	110	27	adequacy	adequacy	NOUN
fbem-3965	110	28	of	of	ADP
fbem-3965	110	29	sample	sample	NOUN
fbem-3965	110	30	responses	response	NOUN
fbem-3965	110	31	to	to	PART
fbem-3965	110	32	determine	determine	VERB
fbem-3965	110	33	whether	whether	SCONJ
fbem-3965	110	34	or	or	CCONJ
fbem-3965	110	35	not	not	PART
fbem-3965	110	36	the	the	DET
fbem-3965	110	37	study	study	NOUN
fbem-3965	110	38	's	's	PART
fbem-3965	110	39	sample	sample	NOUN
fbem-3965	110	40	response	response	NOUN
fbem-3965	110	41	is	be	AUX
fbem-3965	110	42	adequate	adequate	ADJ
fbem-3965	110	43	.	.	PUNCT
fbem-3965	111	1	kmo	kmo	PROPN
fbem-3965	111	2	values	value	NOUN
fbem-3965	111	3	that	that	PRON
fbem-3965	111	4	are	be	AUX
fbem-3965	111	5	greater	great	ADJ
fbem-3965	111	6	than	than	ADP
fbem-3965	111	7	0.5	0.5	NUM
fbem-3965	111	8	are	be	AUX
fbem-3965	111	9	ok	ok	ADJ
fbem-3965	111	10	.	.	PUNCT
fbem-3965	112	1	according	accord	VERB
fbem-3965	112	2	to	to	ADP
fbem-3965	112	3	the	the	DET
fbem-3965	112	4	results	result	NOUN
fbem-3965	112	5	of	of	ADP
fbem-3965	112	6	the	the	DET
fbem-3965	112	7	kmo	kmo	PROPN
fbem-3965	112	8	and	and	CCONJ
fbem-3965	112	9	bartlett	bartlett	PROPN
fbem-3965	112	10	’s	’s	PART
fbem-3965	112	11	tests	test	NOUN
fbem-3965	112	12	in	in	ADP
fbem-3965	112	13	factor	factor	NOUN
fbem-3965	112	14	analysis	analysis	NOUN
fbem-3965	112	15	,	,	PUNCT
fbem-3965	112	16	which	which	PRON
fbem-3965	112	17	can	can	AUX
fbem-3965	112	18	be	be	AUX
fbem-3965	112	19	found	find	VERB
fbem-3965	112	20	in	in	ADP
fbem-3965	112	21	table	table	NOUN
fbem-3965	112	22	4.7	4.7	NUM
fbem-3965	112	23	,	,	PUNCT
fbem-3965	112	24	the	the	DET
fbem-3965	112	25	kmo	kmo	PROPN
fbem-3965	112	26	values	value	NOUN
fbem-3965	112	27	for	for	ADP
fbem-3965	112	28	all	all	PRON
fbem-3965	112	29	of	of	ADP
fbem-3965	112	30	the	the	DET
fbem-3965	112	31	variables	variable	NOUN
fbem-3965	112	32	are	be	AUX
fbem-3965	112	33	greater	great	ADJ
fbem-3965	112	34	than	than	ADP
fbem-3965	112	35	0.5	0.5	NUM
fbem-3965	112	36	,	,	PUNCT
fbem-3965	112	37	and	and	CCONJ
fbem-3965	112	38	bartlett	bartlett	PROPN
fbem-3965	112	39	's	's	PART
fbem-3965	112	40	test	test	NOUN
fbem-3965	112	41	of	of	ADP
fbem-3965	112	42	sphericity	sphericity	NOUN
fbem-3965	112	43	is	be	AUX
fbem-3965	112	44	statistically	statistically	ADV
fbem-3965	112	45	significant	significant	ADJ
fbem-3965	112	46	(	(	PUNCT
fbem-3965	112	47	sig=	sig=	PROPN
fbem-3965	112	48	0.000	0.000	NUM
fbem-3965	112	49	;	;	PUNCT
fbem-3965	112	50	indicating	indicate	VERB
fbem-3965	112	51	that	that	SCONJ
fbem-3965	112	52	factor	factor	NOUN
fbem-3965	112	53	analysis	analysis	NOUN
fbem-3965	112	54	is	be	AUX
fbem-3965	112	55	appropriate	appropriate	ADJ
fbem-3965	112	56	for	for	ADP
fbem-3965	112	57	the	the	DET
fbem-3965	112	58	data	datum	NOUN
fbem-3965	112	59	(	(	PUNCT
fbem-3965	112	60	p	p	NOUN
fbem-3965	112	61	-	-	PUNCT
fbem-3965	112	62	value	value	NOUN
fbem-3965	112	63	0.001	0.001	NUM
fbem-3965	112	64	)	)	PUNCT
fbem-3965	112	65	kmo	kmo	PROPN
fbem-3965	112	66	and	and	CCONJ
fbem-3965	112	67	bartlett	bartlett	PROPN
fbem-3965	112	68	's	's	PART
fbem-3965	112	69	test	test	NOUN
fbem-3965	112	70	kaiser	kaiser	PROPN
fbem-3965	112	71	-	-	PUNCT
fbem-3965	112	72	meyer	meyer	PROPN
fbem-3965	112	73	-	-	PUNCT
fbem-3965	112	74	olkin	olkin	NOUN
fbem-3965	112	75	measure	measure	NOUN
fbem-3965	112	76	of	of	ADP
fbem-3965	112	77	sampling	sample	VERB
fbem-3965	112	78	adequacy	adequacy	NOUN
fbem-3965	112	79	.	.	PUNCT
fbem-3965	113	1	.841	.841	NUM
fbem-3965	113	2	bartlett	bartlett	PROPN
fbem-3965	113	3	's	's	PART
fbem-3965	113	4	test	test	NOUN
fbem-3965	113	5	of	of	ADP
fbem-3965	113	6	sphericity	sphericity	PROPN
fbem-3965	113	7	approx	approx	PROPN
fbem-3965	113	8	.	.	PUNCT
fbem-3965	114	1	chisquare	chisquare	PROPN
fbem-3965	114	2	7.861e3	7.861e3	NUM
fbem-3965	114	3	df	df	PROPN
fbem-3965	114	4	666	666	NUM
fbem-3965	114	5	sig	sig	NOUN
fbem-3965	114	6	.	.	PUNCT
fbem-3965	114	7	.000	.000	NUM
fbem-3965	114	8	6.3	6.3	NUM
fbem-3965	114	9	.	.	PUNCT
fbem-3965	115	1	total	total	ADJ
fbem-3965	115	2	variance	variance	NOUN
fbem-3965	115	3	explained	explain	VERB
fbem-3965	115	4	in	in	ADP
fbem-3965	115	5	the	the	DET
fbem-3965	115	6	8component	8component	NUM
fbem-3965	115	7	pca	pca	NOUN
fbem-3965	115	8	the	the	DET
fbem-3965	115	9	total	total	ADJ
fbem-3965	115	10	variance	variance	NOUN
fbem-3965	115	11	explained	explain	VERB
fbem-3965	115	12	table	table	NOUN
fbem-3965	115	13	shows	show	VERB
fbem-3965	115	14	how	how	SCONJ
fbem-3965	115	15	the	the	DET
fbem-3965	115	16	variance	variance	NOUN
fbem-3965	115	17	is	be	AUX
fbem-3965	115	18	divided	divide	VERB
fbem-3965	115	19	among	among	ADP
fbem-3965	115	20	the	the	DET
fbem-3965	115	21	37	37	NUM
fbem-3965	115	22	possible	possible	ADJ
fbem-3965	115	23	factors	factor	NOUN
fbem-3965	115	24	.	.	PUNCT
fbem-3965	116	1	note	note	VERB
fbem-3965	116	2	that	that	SCONJ
fbem-3965	116	3	nine	nine	NUM
fbem-3965	116	4	factors	factor	NOUN
fbem-3965	116	5	have	have	AUX
fbem-3965	116	6	eigenvalues	eigenvalue	NOUN
fbem-3965	116	7	(	(	PUNCT
fbem-3965	116	8	a	a	DET
fbem-3965	116	9	measure	measure	NOUN
fbem-3965	116	10	of	of	ADP
fbem-3965	116	11	explained	explain	VERB
fbem-3965	116	12	variance	variance	NOUN
fbem-3965	116	13	)	)	PUNCT
fbem-3965	116	14	greater	great	ADJ
fbem-3965	116	15	than	than	ADP
fbem-3965	116	16	1.0	1.0	NUM
fbem-3965	116	17	,	,	PUNCT
fbem-3965	116	18	which	which	PRON
fbem-3965	116	19	is	be	AUX
fbem-3965	116	20	a	a	DET
fbem-3965	116	21	standard	standard	ADJ
fbem-3965	116	22	criterion	criterion	NOUN
fbem-3965	116	23	for	for	SCONJ
fbem-3965	116	24	a	a	DET
fbem-3965	116	25	factor	factor	NOUN
fbem-3965	116	26	to	to	PART
fbem-3965	116	27	be	be	AUX
fbem-3965	116	28	useful	useful	ADJ
fbem-3965	116	29	.	.	PUNCT
fbem-3965	117	1	when	when	SCONJ
fbem-3965	117	2	the	the	DET
fbem-3965	117	3	eigenvalue	eigenvalue	NOUN
fbem-3965	117	4	is	be	AUX
fbem-3965	117	5	less	less	ADJ
fbem-3965	117	6	than	than	ADP
fbem-3965	117	7	1.0	1.0	NUM
fbem-3965	117	8	,	,	PUNCT
fbem-3965	117	9	the	the	DET
fbem-3965	117	10	factor	factor	NOUN
fbem-3965	117	11	explains	explain	VERB
fbem-3965	117	12	less	less	ADJ
fbem-3965	117	13	information	information	NOUN
fbem-3965	117	14	than	than	ADP
fbem-3965	117	15	a	a	DET
fbem-3965	117	16	single	single	ADJ
fbem-3965	117	17	item	item	NOUN
fbem-3965	117	18	would	would	AUX
fbem-3965	117	19	have	have	AUX
fbem-3965	117	20	explained	explain	VERB
fbem-3965	117	21	.	.	PUNCT
fbem-3965	118	1	total	total	ADJ
fbem-3965	118	2	variance	variance	NOUN
fbem-3965	118	3	explained	explain	VERB
fbem-3965	118	4	total	total	ADJ
fbem-3965	118	5	variance	variance	NOUN
fbem-3965	118	6	explained	explain	VERB
fbem-3965	118	7	component	component	NOUN
fbem-3965	118	8	initial	initial	ADJ
fbem-3965	118	9	eigenvalues	eigenvalue	VERB
fbem-3965	118	10	extraction	extraction	NOUN
fbem-3965	118	11	sums	sum	NOUN
fbem-3965	118	12	of	of	ADP
fbem-3965	118	13	squared	square	VERB
fbem-3965	118	14	loadings	loading	NOUN
fbem-3965	118	15	total	total	ADJ
fbem-3965	118	16	%	%	NOUN
fbem-3965	118	17	of	of	ADP
fbem-3965	118	18	variance	variance	NOUN
fbem-3965	118	19	cumulative	cumulative	ADJ
fbem-3965	118	20	%	%	NOUN
fbem-3965	118	21	total	total	ADJ
fbem-3965	118	22	%	%	NOUN
fbem-3965	118	23	of	of	ADP
fbem-3965	118	24	variance	variance	NOUN
fbem-3965	118	25	cumulative	cumulative	ADJ
fbem-3965	118	26	%	%	NOUN
fbem-3965	118	27	1	1	NUM
fbem-3965	118	28	5.796	5.796	NUM
fbem-3965	118	29	15.664	15.664	NUM
fbem-3965	118	30	15.664	15.664	NUM
fbem-3965	118	31	5.796	5.796	NUM
fbem-3965	118	32	15.664	15.664	NUM
fbem-3965	118	33	15.664	15.664	NUM
fbem-3965	118	34	2	2	NUM
fbem-3965	118	35	5.295	5.295	NUM
fbem-3965	118	36	14.310	14.310	NUM
fbem-3965	118	37	29.974	29.974	NUM
fbem-3965	118	38	5.295	5.295	NUM
fbem-3965	118	39	14.310	14.310	NUM
fbem-3965	118	40	29.974	29.974	NUM
fbem-3965	118	41	3	3	NUM
fbem-3965	118	42	3.632	3.632	NUM
fbem-3965	118	43	9.818	9.818	NUM
fbem-3965	118	44	39.792	39.792	NUM
fbem-3965	118	45	3.632	3.632	NUM
fbem-3965	118	46	9.818	9.818	NUM
fbem-3965	118	47	39.792	39.792	NUM
fbem-3965	118	48	4	4	NUM
fbem-3965	118	49	2.501	2.501	NUM
fbem-3965	118	50	6.759	6.759	NUM
fbem-3965	118	51	46.551	46.551	NUM
fbem-3965	118	52	2.501	2.501	NUM
fbem-3965	118	53	6.759	6.759	NUM
fbem-3965	118	54	46.551	46.551	NUM
fbem-3965	118	55	5	5	NUM
fbem-3965	118	56	1.924	1.924	NUM
fbem-3965	118	57	5.200	5.200	NUM
fbem-3965	118	58	51.751	51.751	NUM
fbem-3965	118	59	1.924	1.924	NUM
fbem-3965	118	60	5.200	5.200	NUM
fbem-3965	118	61	51.751	51.751	NUM
fbem-3965	118	62	6	6	NUM
fbem-3965	118	63	1.816	1.816	NUM
fbem-3965	118	64	4.907	4.907	NUM
fbem-3965	118	65	56.657	56.657	NUM
fbem-3965	118	66	1.816	1.816	NUM
fbem-3965	118	67	4.907	4.907	NUM
fbem-3965	118	68	56.657	56.657	NUM
fbem-3965	118	69	7	7	NUM
fbem-3965	118	70	1.297	1.297	NUM
fbem-3965	118	71	3.506	3.506	NUM
fbem-3965	118	72	60.163	60.163	NUM
fbem-3965	118	73	1.297	1.297	NUM
fbem-3965	118	74	3.506	3.506	NUM
fbem-3965	118	75	60.163	60.163	NUM
fbem-3965	118	76	8	8	NUM
fbem-3965	118	77	1.182	1.182	NUM
fbem-3965	118	78	3.196	3.196	NUM
fbem-3965	118	79	63.359	63.359	NUM
fbem-3965	118	80	1.182	1.182	NUM
fbem-3965	118	81	3.196	3.196	NUM
fbem-3965	118	82	63.359	63.359	NUM
fbem-3965	118	83	9	9	NUM
fbem-3965	118	84	1.003	1.003	NUM
fbem-3965	118	85	2.711	2.711	NUM
fbem-3965	118	86	66.070	66.070	NUM
fbem-3965	118	87	1.003	1.003	NUM
fbem-3965	118	88	2.711	2.711	NUM
fbem-3965	118	89	66.070	66.070	NUM
fbem-3965	118	90	10	10	NUM
fbem-3965	118	91	.909	.909	NUM
fbem-3965	118	92	2.457	2.457	NUM
fbem-3965	118	93	68.527	68.527	NUM
fbem-3965	118	94	11	11	NUM
fbem-3965	118	95	.824	.824	NUM
fbem-3965	118	96	2.227	2.227	NUM
fbem-3965	118	97	70.754	70.754	NUM
fbem-3965	118	98	12	12	NUM
fbem-3965	118	99	.797	.797	NUM
fbem-3965	118	100	2.153	2.153	NUM
fbem-3965	118	101	72.907	72.907	NUM
fbem-3965	118	102	13	13	NUM
fbem-3965	118	103	.701	.701	NUM
fbem-3965	118	104	1.895	1.895	NUM
fbem-3965	118	105	74.802	74.802	NUM
fbem-3965	118	106	14	14	NUM
fbem-3965	118	107	.615	.615	NUM
fbem-3965	118	108	1.663	1.663	NUM
fbem-3965	118	109	76.465	76.465	NUM
fbem-3965	118	110	15	15	NUM
fbem-3965	118	111	.605	.605	NUM
fbem-3965	118	112	1.636	1.636	NUM
fbem-3965	118	113	78.101	78.101	NUM
fbem-3965	118	114	16	16	NUM
fbem-3965	118	115	.589	.589	NUM
fbem-3965	118	116	1.593	1.593	NUM
fbem-3965	118	117	79.694	79.694	NUM
fbem-3965	118	118	17	17	NUM
fbem-3965	118	119	.554	.554	NUM
fbem-3965	118	120	1.497	1.497	NUM
fbem-3965	118	121	81.191	81.191	NUM
fbem-3965	118	122	18	18	NUM
fbem-3965	118	123	.545	.545	NUM
fbem-3965	118	124	1.473	1.473	NUM
fbem-3965	118	125	82.665	82.665	NUM
fbem-3965	118	126	19	19	NUM
fbem-3965	118	127	.514	.514	NUM
fbem-3965	118	128	1.390	1.390	NUM
fbem-3965	118	129	84.055	84.055	NUM
fbem-3965	118	130	20	20	NUM
fbem-3965	118	131	.485	.485	NUM
fbem-3965	118	132	1.312	1.312	NUM
fbem-3965	118	133	85.367	85.367	NUM
fbem-3965	118	134	21	21	NUM
fbem-3965	118	135	.468	.468	NUM
fbem-3965	118	136	1.264	1.264	NUM
fbem-3965	118	137	86.631	86.631	NUM
fbem-3965	118	138	22	22	NUM
fbem-3965	118	139	.442	.442	NUM
fbem-3965	118	140	1.193	1.193	NUM
fbem-3965	118	141	87.824	87.824	NUM
fbem-3965	118	142	23	23	NUM
fbem-3965	118	143	.409	.409	NUM
fbem-3965	118	144	1.105	1.105	NUM
fbem-3965	118	145	88.929	88.929	NUM
fbem-3965	118	146	24	24	NUM
fbem-3965	118	147	.405	.405	NUM
fbem-3965	118	148	1.094	1.094	NUM
fbem-3965	118	149	90.023	90.023	NUM
fbem-3965	118	150	25	25	NUM
fbem-3965	118	151	.381	.381	NUM
fbem-3965	118	152	1.030	1.030	NUM
fbem-3965	118	153	91.052	91.052	NUM
fbem-3965	118	154	26	26	NUM
fbem-3965	118	155	.371	.371	NUM
fbem-3965	118	156	1.002	1.002	NUM
fbem-3965	118	157	92.055	92.055	NUM
fbem-3965	118	158	27	27	NUM
fbem-3965	118	159	.357	.357	NUM
fbem-3965	118	160	.966	.966	NUM
fbem-3965	118	161	93.021	93.021	NUM
fbem-3965	118	162	28	28	NUM
fbem-3965	118	163	.341	.341	NUM
fbem-3965	118	164	.921	.921	NUM
fbem-3965	118	165	93.942	93.942	NUM
fbem-3965	118	166	29	29	NUM
fbem-3965	118	167	.328	.328	NUM
fbem-3965	118	168	.886	.886	NUM
fbem-3965	118	169	94.828	94.828	NUM
fbem-3965	118	170	30	30	NUM
fbem-3965	118	171	.307	.307	NUM
fbem-3965	118	172	.828	.828	NUM
fbem-3965	118	173	95.657	95.657	NUM
fbem-3965	118	174	31	31	NUM
fbem-3965	118	175	.296	.296	NUM
fbem-3965	118	176	.800	.800	NUM
fbem-3965	118	177	96.457	96.457	NUM
fbem-3965	118	178	32	32	NUM
fbem-3965	118	179	.282	.282	NUM
fbem-3965	118	180	.761	.761	NUM
fbem-3965	118	181	97.218	97.218	NUM
fbem-3965	118	182	33	33	NUM
fbem-3965	118	183	.255	.255	NUM
fbem-3965	118	184	.689	.689	NUM
fbem-3965	118	185	97.907	97.907	NUM
fbem-3965	118	186	34	34	NUM
fbem-3965	118	187	.244	.244	NUM
fbem-3965	118	188	.658	.658	NUM
fbem-3965	119	1	98.566	98.566	NUM
fbem-3965	119	2	35	35	NUM
fbem-3965	119	3	.220	.220	NUM
fbem-3965	119	4	.595	.595	NUM
fbem-3965	120	1	99.160	99.160	NUM
fbem-3965	120	2	36	36	NUM
fbem-3965	120	3	.211	.211	NUM
fbem-3965	120	4	.571	.571	NUM
fbem-3965	120	5	99.731	99.731	NUM
fbem-3965	120	6	37	37	NUM
fbem-3965	120	7	.099	.099	NUM
fbem-3965	120	8	.269	.269	NUM
fbem-3965	120	9	100.000	100.000	NUM
fbem-3965	120	10	extraction	extraction	NOUN
fbem-3965	120	11	method	method	NOUN
fbem-3965	120	12	:	:	PUNCT
fbem-3965	120	13	principal	principal	ADJ
fbem-3965	120	14	component	component	NOUN
fbem-3965	120	15	analysis	analysis	NOUN
fbem-3965	120	16	.	.	PUNCT
fbem-3965	121	1	164	164	NUM
fbem-3965	121	2	6.4	6.4	NUM
fbem-3965	121	3	.	.	PUNCT
fbem-3965	122	1	rotated	rotate	VERB
fbem-3965	122	2	component	component	NOUN
fbem-3965	122	3	matrix	matrix	NOUN
fbem-3965	122	4	more	more	ADV
fbem-3965	122	5	importantly	importantly	ADV
fbem-3965	122	6	,	,	PUNCT
fbem-3965	122	7	the	the	DET
fbem-3965	122	8	varimax	varimax	ADJ
fbem-3965	122	9	rotation	rotation	NOUN
fbem-3965	122	10	with	with	ADP
fbem-3965	122	11	kaiser	kaiser	PROPN
fbem-3965	122	12	normalization	normalization	NOUN
fbem-3965	122	13	was	be	AUX
fbem-3965	122	14	used	use	VERB
fbem-3965	122	15	to	to	PART
fbem-3965	122	16	rotate	rotate	VERB
fbem-3965	122	17	37	37	NUM
fbem-3965	122	18	of	of	ADP
fbem-3965	122	19	the	the	DET
fbem-3965	122	20	variables	variable	NOUN
fbem-3965	122	21	in	in	ADP
fbem-3965	122	22	the	the	DET
fbem-3965	122	23	rotated	rotate	VERB
fbem-3965	122	24	component	component	NOUN
fbem-3965	122	25	matrix	matrix	NOUN
fbem-3965	122	26	.	.	PUNCT
fbem-3965	123	1	all	all	DET
fbem-3965	123	2	37	37	NUM
fbem-3965	123	3	variables	variable	NOUN
fbem-3965	123	4	had	have	AUX
fbem-3965	123	5	loading	loading	NOUN
fbem-3965	123	6	coefficients	coefficient	NOUN
fbem-3965	123	7	greater	great	ADJ
fbem-3965	123	8	than	than	ADP
fbem-3965	123	9	0.5	0.5	NUM
fbem-3965	123	10	on	on	ADP
fbem-3965	123	11	nine	nine	NUM
fbem-3965	123	12	factors	factor	NOUN
fbem-3965	123	13	,	,	PUNCT
fbem-3965	123	14	and	and	CCONJ
fbem-3965	123	15	there	there	PRON
fbem-3965	123	16	was	be	VERB
fbem-3965	123	17	no	no	DET
fbem-3965	123	18	cross	cross	ADJ
fbem-3965	123	19	-	-	NOUN
fbem-3965	123	20	loading	loading	NOUN
fbem-3965	123	21	on	on	ADP
fbem-3965	123	22	any	any	DET
fbem-3965	123	23	factor	factor	NOUN
fbem-3965	123	24	,	,	PUNCT
fbem-3965	123	25	as	as	SCONJ
fbem-3965	123	26	shown	show	VERB
fbem-3965	123	27	in	in	ADP
fbem-3965	123	28	table	table	NOUN
fbem-3965	123	29	4.9	4.9	NUM
fbem-3965	123	30	.	.	PUNCT
fbem-3965	124	1	rotated	rotate	VERB
fbem-3965	124	2	component	component	NOUN
fbem-3965	124	3	matrix	matrix	NOUN
fbem-3965	124	4	rotated	rotate	VERB
fbem-3965	124	5	component	component	NOUN
fbem-3965	124	6	matrix	matrix	NOUN
fbem-3965	124	7	component	component	NOUN
fbem-3965	124	8	1	1	NUM
fbem-3965	124	9	2	2	NUM
fbem-3965	124	10	3	3	NUM
fbem-3965	124	11	4	4	NUM
fbem-3965	124	12	5	5	NUM
fbem-3965	124	13	6	6	NUM
fbem-3965	124	14	7	7	NUM
fbem-3965	124	15	8	8	NUM
fbem-3965	124	16	9	9	NUM
fbem-3965	124	17	t1	t1	NOUN
fbem-3965	124	18	.749	.749	NUM
fbem-3965	125	1	t2	t2	PROPN
fbem-3965	125	2	.700	.700	NUM
fbem-3965	125	3	t5	t5	PROPN
fbem-3965	125	4	.618	.618	NUM
fbem-3965	126	1	t4	t4	PROPN
fbem-3965	126	2	.515	.515	NUM
fbem-3965	126	3	t3	t3	PROPN
fbem-3965	126	4	.504	.504	NUM
fbem-3965	126	5	r1	r1	PROPN
fbem-3965	126	6	.872	.872	NUM
fbem-3965	126	7	r4	r4	PROPN
fbem-3965	126	8	.859	.859	NUM
fbem-3965	127	1	r2	r2	PROPN
fbem-3965	127	2	.827	.827	NUM
fbem-3965	127	3	r3	r3	PROPN
fbem-3965	127	4	.822	.822	NUM
fbem-3965	127	5	r5	r5	PROPN
fbem-3965	127	6	.792	.792	NUM
fbem-3965	128	1	rs2	rs2	PROPN
fbem-3965	128	2	.830	.830	NUM
fbem-3965	128	3	rs1	rs1	PROPN
fbem-3965	128	4	.812	.812	NUM
fbem-3965	128	5	rs3	rs3	PROPN
fbem-3965	128	6	.779	.779	NUM
fbem-3965	128	7	rs4	rs4	PROPN
fbem-3965	128	8	.669	.669	NUM
fbem-3965	128	9	a2	a2	PROPN
fbem-3965	128	10	.857	.857	NUM
fbem-3965	128	11	a1	a1	PROPN
fbem-3965	128	12	.841	.841	NUM
fbem-3965	128	13	a3	a3	NOUN
fbem-3965	128	14	.826	.826	NUM
fbem-3965	128	15	a4	a4	PROPN
fbem-3965	128	16	.805	.805	NUM
fbem-3965	128	17	a5	a5	PROPN
fbem-3965	128	18	.798	.798	NUM
fbem-3965	129	1	a6	a6	NOUN
fbem-3965	129	2	.692	.692	NUM
fbem-3965	129	3	e3	e3	NOUN
fbem-3965	129	4	.821	.821	NUM
fbem-3965	129	5	e1	e1	PROPN
fbem-3965	129	6	.791	.791	NUM
fbem-3965	129	7	e4	e4	PROPN
fbem-3965	129	8	.884	.884	NUM
fbem-3965	129	9	e2	e2	PROPN
fbem-3965	129	10	.725	.725	NUM
fbem-3965	130	1	ac2	ac2	PROPN
fbem-3965	130	2	.689	.689	NUM
fbem-3965	130	3	ac3	ac3	PROPN
fbem-3965	130	4	.663	.663	NUM
fbem-3965	131	1	ac1	ac1	PROPN
fbem-3965	131	2	.662	.662	NUM
fbem-3965	131	3	ef1	ef1	PROPN
fbem-3965	131	4	.898	.898	NUM
fbem-3965	132	1	ef2	ef2	PROPN
fbem-3965	132	2	.878	.878	NUM
fbem-3965	132	3	ef3	ef3	NOUN
fbem-3965	132	4	.754	.754	NUM
fbem-3965	132	5	sat3	sat3	NOUN
fbem-3965	132	6	.774	.774	NUM
fbem-3965	132	7	sat2	sat2	PROPN
fbem-3965	132	8	.724	.724	NUM
fbem-3965	132	9	sat3	sat3	PROPN
fbem-3965	132	10	.698	.698	NUM
fbem-3965	132	11	sat4	sat4	PROPN
fbem-3965	132	12	.696	.696	NUM
fbem-3965	132	13	loy2	loy2	PROPN
fbem-3965	132	14	.826	.826	PUNCT
fbem-3965	133	1	loy3	loy3	PROPN
fbem-3965	133	2	.743	.743	NUM
fbem-3965	133	3	loy1	loy1	PROPN
fbem-3965	133	4	.674	.674	NUM
fbem-3965	133	5	extraction	extraction	NOUN
fbem-3965	133	6	method	method	NOUN
fbem-3965	133	7	:	:	PUNCT
fbem-3965	133	8	principal	principal	ADJ
fbem-3965	133	9	component	component	NOUN
fbem-3965	133	10	analysis	analysis	NOUN
fbem-3965	133	11	.	.	PUNCT
fbem-3965	134	1	rotation	rotation	NOUN
fbem-3965	134	2	method	method	NOUN
fbem-3965	134	3	:	:	PUNCT
fbem-3965	134	4	varimax	varimax	PROPN
fbem-3965	134	5	with	with	ADP
fbem-3965	134	6	kaiser	kaiser	PROPN
fbem-3965	134	7	normalization	normalization	PROPN
fbem-3965	134	8	.	.	PUNCT
fbem-3965	135	1	a.	a.	NOUN
fbem-3965	135	2	rotation	rotation	PROPN
fbem-3965	135	3	converged	converge	VERB
fbem-3965	135	4	in	in	ADP
fbem-3965	135	5	7	7	NUM
fbem-3965	135	6	iterations	iteration	NOUN
fbem-3965	135	7	.	.	PUNCT
fbem-3965	136	1	6.5	6.5	NUM
fbem-3965	136	2	.	.	PUNCT
fbem-3965	137	1	pearson	pearson	PROPN
fbem-3965	137	2	correlations	correlation	VERB
fbem-3965	137	3	analysis	analysis	NOUN
fbem-3965	137	4	all	all	PRON
fbem-3965	137	5	of	of	ADP
fbem-3965	137	6	the	the	DET
fbem-3965	137	7	variables	variable	NOUN
fbem-3965	137	8	'	'	PART
fbem-3965	137	9	pearson	pearson	PROPN
fbem-3965	137	10	correlations	correlation	NOUN
fbem-3965	137	11	are	be	AUX
fbem-3965	137	12	shown	show	VERB
fbem-3965	137	13	in	in	ADP
fbem-3965	137	14	table	table	NOUN
fbem-3965	137	15	4.10	4.10	NUM
fbem-3965	137	16	.	.	PUNCT
fbem-3965	138	1	the	the	DET
fbem-3965	138	2	sig	sig	NOUN
fbem-3965	138	3	.	.	PUNCT
fbem-3965	138	4	,	,	PUNCT
fbem-3965	138	5	according	accord	VERB
fbem-3965	138	6	to	to	ADP
fbem-3965	138	7	this	this	PRON
fbem-3965	138	8	,	,	PUNCT
fbem-3965	138	9	the	the	DET
fbem-3965	138	10	pearson	pearson	PROPN
fbem-3965	138	11	correlations	correlation	NOUN
fbem-3965	138	12	for	for	ADP
fbem-3965	138	13	the	the	DET
fbem-3965	138	14	value	value	NOUN
fbem-3965	138	15	of	of	ADP
fbem-3965	138	16	each	each	PRON
fbem-3965	138	17	and	and	CCONJ
fbem-3965	138	18	every	every	DET
fbem-3965	138	19	independent	independent	ADJ
fbem-3965	138	20	variable	variable	NOUN
fbem-3965	138	21	,	,	PUNCT
fbem-3965	138	22	tangibles	tangible	NOUN
fbem-3965	138	23	,	,	PUNCT
fbem-3965	138	24	reliability	reliability	NOUN
fbem-3965	138	25	,	,	PUNCT
fbem-3965	138	26	responsiveness	responsiveness	NOUN
fbem-3965	138	27	,	,	PUNCT
fbem-3965	138	28	assurance	assurance	NOUN
fbem-3965	138	29	,	,	PUNCT
fbem-3965	138	30	empathy	empathy	NOUN
fbem-3965	138	31	,	,	PUNCT
fbem-3965	138	32	accessibility	accessibility	NOUN
fbem-3965	138	33	,	,	PUNCT
fbem-3965	138	34	effectiveness	effectiveness	NOUN
fbem-3965	138	35	,	,	PUNCT
fbem-3965	138	36	customer	customer	NOUN
fbem-3965	138	37	satisfaction	satisfaction	NOUN
fbem-3965	138	38	,	,	PUNCT
fbem-3965	138	39	and	and	CCONJ
fbem-3965	138	40	customer	customer	NOUN
fbem-3965	138	41	loyalty	loyalty	NOUN
fbem-3965	138	42	are	be	AUX
fbem-3965	138	43	all	all	ADV
fbem-3965	138	44	less	less	ADJ
fbem-3965	138	45	than	than	ADP
fbem-3965	138	46	0.05	0.05	NUM
fbem-3965	138	47	.	.	PUNCT
fbem-3965	139	1	thus	thus	ADV
fbem-3965	139	2	,	,	PUNCT
fbem-3965	139	3	the	the	DET
fbem-3965	139	4	linear	linear	ADJ
fbem-3965	139	5	relationship	relationship	NOUN
fbem-3965	139	6	between	between	ADP
fbem-3965	139	7	the	the	DET
fbem-3965	139	8	observed	observed	ADJ
fbem-3965	139	9	variables	variable	NOUN
fbem-3965	139	10	and	and	CCONJ
fbem-3965	139	11	the	the	DET
fbem-3965	139	12	dependent	dependent	ADJ
fbem-3965	139	13	variable	variable	NOUN
fbem-3965	139	14	is	be	AUX
fbem-3965	139	15	significant	significant	ADJ
fbem-3965	139	16	.	.	PUNCT
fbem-3965	140	1	165	165	NUM
fbem-3965	140	2	correlations	correlation	NOUN
fbem-3965	140	3	result	result	VERB
fbem-3965	140	4	correlations	correlation	NOUN
fbem-3965	140	5	t	t	NOUN
fbem-3965	140	6	r	r	NOUN
fbem-3965	140	7	rs	rs	NOUN
fbem-3965	140	8	a	a	DET
fbem-3965	140	9	e	e	NOUN
fbem-3965	140	10	ac	ac	PROPN
fbem-3965	140	11	ef	ef	PROPN
fbem-3965	140	12	sat	sit	VERB
fbem-3965	140	13	loy	loy	PROPN
fbem-3965	140	14	t	t	PROPN
fbem-3965	140	15	pearson	pearson	PROPN
fbem-3965	140	16	correlation	correlation	NOUN
fbem-3965	140	17	1	1	NUM
fbem-3965	140	18	.158	.158	NUM
fbem-3965	140	19	.305	.305	NUM
fbem-3965	140	20	*	*	PUNCT
fbem-3965	140	21	*	*	NOUN
fbem-3965	140	22	.104	.104	NUM
fbem-3965	140	23	.119	.119	NUM
fbem-3965	140	24	.477	.477	NUM
fbem-3965	140	25	*	*	PUNCT
fbem-3965	141	1	*	*	NOUN
fbem-3965	141	2	.119	.119	NUM
fbem-3965	141	3	.582	.582	NUM
fbem-3965	141	4	*	*	PUNCT
fbem-3965	141	5	*	*	NOUN
fbem-3965	141	6	.123	.123	NUM
fbem-3965	141	7	*	*	PUNCT
fbem-3965	141	8	*	*	X
fbem-3965	141	9	sig	sig	X
fbem-3965	141	10	.	.	PUNCT
fbem-3965	142	1	(	(	PUNCT
fbem-3965	142	2	2	2	NUM
fbem-3965	142	3	-	-	PUNCT
fbem-3965	142	4	tailed	tailed	ADJ
fbem-3965	142	5	)	)	PUNCT
fbem-3965	142	6	.006	.006	NUM
fbem-3965	142	7	.000	.000	NUM
fbem-3965	142	8	.003	.003	NUM
fbem-3965	142	9	.000	.000	NUM
fbem-3965	142	10	.000	.000	NUM
fbem-3965	142	11	.000	.000	NUM
fbem-3965	142	12	.000	.000	NUM
fbem-3965	142	13	.009	.009	NUM
fbem-3965	143	1	n	n	CCONJ
fbem-3965	143	2	450	450	NUM
fbem-3965	143	3	450	450	NUM
fbem-3965	143	4	450	450	NUM
fbem-3965	143	5	450	450	NUM
fbem-3965	143	6	450	450	NUM
fbem-3965	143	7	450	450	NUM
fbem-3965	143	8	450	450	NUM
fbem-3965	143	9	450	450	NUM
fbem-3965	143	10	450	450	NUM
fbem-3965	143	11	r	r	NOUN
fbem-3965	143	12	pearson	pearson	NOUN
fbem-3965	143	13	correlation	correlation	NOUN
fbem-3965	143	14	.158	.158	NUM
fbem-3965	143	15	1	1	NUM
fbem-3965	143	16	.251	.251	NUM
fbem-3965	143	17	.100	.100	NUM
fbem-3965	143	18	*	*	SYM
fbem-3965	143	19	.368	.368	NUM
fbem-3965	143	20	*	*	PROPN
fbem-3965	143	21	*	*	NOUN
fbem-3965	143	22	.105	.105	NUM
fbem-3965	143	23	.117	.117	NUM
fbem-3965	143	24	*	*	NUM
fbem-3965	143	25	.128	.128	NUM
fbem-3965	143	26	.108	.108	NUM
fbem-3965	143	27	sig	sig	X
fbem-3965	143	28	.	.	PUNCT
fbem-3965	144	1	(	(	PUNCT
fbem-3965	144	2	2	2	NUM
fbem-3965	144	3	-	-	PUNCT
fbem-3965	144	4	tailed	tailed	ADJ
fbem-3965	144	5	)	)	PUNCT
fbem-3965	144	6	.006	.006	NUM
fbem-3965	144	7	.000	.000	NUM
fbem-3965	145	1	.034	.034	NUM
fbem-3965	145	2	.000	.000	NUM
fbem-3965	145	3	.011	.011	NUM
fbem-3965	145	4	.013	.013	NUM
fbem-3965	145	5	.000	.000	NUM
fbem-3965	145	6	.000	.000	NUM
fbem-3965	145	7	n	n	CCONJ
fbem-3965	145	8	450	450	NUM
fbem-3965	145	9	450	450	NUM
fbem-3965	145	10	450	450	NUM
fbem-3965	145	11	450	450	NUM
fbem-3965	145	12	450	450	NUM
fbem-3965	145	13	450	450	NUM
fbem-3965	145	14	450	450	NUM
fbem-3965	145	15	450	450	NUM
fbem-3965	145	16	450	450	NUM
fbem-3965	145	17	rs	rs	NOUN
fbem-3965	145	18	pearson	pearson	NOUN
fbem-3965	145	19	correlation	correlation	NOUN
fbem-3965	145	20	.305	.305	PROPN
fbem-3965	145	21	*	*	PUNCT
fbem-3965	145	22	*	*	PUNCT
fbem-3965	145	23	.251	.251	NUM
fbem-3965	145	24	1	1	NUM
fbem-3965	145	25	.117	.117	NUM
fbem-3965	145	26	.108	.108	NUM
fbem-3965	145	27	.339	.339	NUM
fbem-3965	145	28	*	*	PUNCT
fbem-3965	145	29	*	*	PUNCT
fbem-3965	145	30	.100	.100	NUM
fbem-3965	145	31	*	*	NOUN
fbem-3965	145	32	.344	.344	NUM
fbem-3965	145	33	*	*	PUNCT
fbem-3965	145	34	*	*	NOUN
fbem-3965	145	35	.382	.382	NUM
fbem-3965	145	36	*	*	PUNCT
fbem-3965	145	37	*	*	X
fbem-3965	145	38	sig	sig	X
fbem-3965	145	39	.	.	PUNCT
fbem-3965	146	1	(	(	PUNCT
fbem-3965	146	2	2	2	NUM
fbem-3965	146	3	-	-	PUNCT
fbem-3965	146	4	tailed	tailed	ADJ
fbem-3965	146	5	)	)	PUNCT
fbem-3965	146	6	.000	.000	NUM
fbem-3965	146	7	.000	.000	NUM
fbem-3965	146	8	.000	.000	NUM
fbem-3965	146	9	.000	.000	NUM
fbem-3965	146	10	.000	.000	NUM
fbem-3965	146	11	.034	.034	NUM
fbem-3965	146	12	.000	.000	NUM
fbem-3965	146	13	.000	.000	NUM
fbem-3965	147	1	n	n	CCONJ
fbem-3965	147	2	450	450	NUM
fbem-3965	147	3	450	450	NUM
fbem-3965	147	4	450	450	NUM
fbem-3965	147	5	450	450	NUM
fbem-3965	147	6	450	450	NUM
fbem-3965	147	7	450	450	NUM
fbem-3965	147	8	450	450	NUM
fbem-3965	147	9	450	450	NUM
fbem-3965	147	10	450	450	NUM
fbem-3965	147	11	a	a	DET
fbem-3965	147	12	pearson	pearson	NOUN
fbem-3965	147	13	correlation	correlation	NOUN
fbem-3965	147	14	.104	.104	NUM
fbem-3965	147	15	.100	.100	NUM
fbem-3965	147	16	*	*	NUM
fbem-3965	147	17	.117	.117	NUM
fbem-3965	147	18	1	1	NUM
fbem-3965	147	19	.201	.201	NUM
fbem-3965	147	20	*	*	NOUN
fbem-3965	147	21	*	*	NOUN
fbem-3965	147	22	.135	.135	NUM
fbem-3965	147	23	.418	.418	NUM
fbem-3965	147	24	*	*	PUNCT
fbem-3965	147	25	*	*	NOUN
fbem-3965	147	26	.159	.159	NUM
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fbem-3965	147	28	*	*	PUNCT
fbem-3965	147	29	*	*	PUNCT
fbem-3965	147	30	sig	sig	X
fbem-3965	147	31	.	.	PUNCT
fbem-3965	148	1	(	(	PUNCT
fbem-3965	148	2	2	2	NUM
fbem-3965	148	3	-	-	PUNCT
fbem-3965	148	4	tailed	tail	VERB
fbem-3965	148	5	)	)	PUNCT
fbem-3965	148	6	.003	.003	NUM
fbem-3965	148	7	.034	.034	NUM
fbem-3965	148	8	.000	.000	NUM
fbem-3965	148	9	.000	.000	NUM
fbem-3965	148	10	.000	.000	NUM
fbem-3965	148	11	.000	.000	NUM
fbem-3965	148	12	.010	.010	NUM
fbem-3965	148	13	.002	.002	NUM
fbem-3965	148	14	n	n	CCONJ
fbem-3965	148	15	450	450	NUM
fbem-3965	148	16	450	450	NUM
fbem-3965	148	17	450	450	NUM
fbem-3965	148	18	450	450	NUM
fbem-3965	148	19	450	450	NUM
fbem-3965	148	20	450	450	NUM
fbem-3965	148	21	450	450	NUM
fbem-3965	148	22	450	450	NUM
fbem-3965	148	23	450	450	NUM
fbem-3965	148	24	e	e	NOUN
fbem-3965	148	25	pearson	pearson	NOUN
fbem-3965	148	26	correlation	correlation	NOUN
fbem-3965	148	27	.119	.119	NUM
fbem-3965	148	28	.368	.368	NUM
fbem-3965	148	29	*	*	PROPN
fbem-3965	148	30	*	*	NOUN
fbem-3965	148	31	.108	.108	NUM
fbem-3965	148	32	.201	.201	NUM
fbem-3965	149	1	*	*	PUNCT
fbem-3965	149	2	*	*	SYM
fbem-3965	149	3	1	1	NUM
fbem-3965	149	4	.147	.147	NUM
fbem-3965	149	5	.168	.168	NUM
fbem-3965	149	6	*	*	PUNCT
fbem-3965	149	7	*	*	SYM
fbem-3965	149	8	.151	.151	NUM
fbem-3965	149	9	.187	.187	NUM
fbem-3965	149	10	sig	sig	X
fbem-3965	149	11	.	.	PUNCT
fbem-3965	150	1	(	(	PUNCT
fbem-3965	150	2	2	2	NUM
fbem-3965	150	3	-	-	PUNCT
fbem-3965	150	4	tailed	tailed	ADJ
fbem-3965	150	5	)	)	PUNCT
fbem-3965	150	6	.000	.000	NUM
fbem-3965	150	7	.000	.000	NUM
fbem-3965	150	8	.000	.000	NUM
fbem-3965	150	9	.000	.000	NUM
fbem-3965	150	10	.016	.016	NUM
fbem-3965	150	11	.000	.000	NUM
fbem-3965	151	1	.000	.000	NUM
fbem-3965	151	2	.000	.000	NUM
fbem-3965	151	3	n	n	CCONJ
fbem-3965	151	4	450	450	NUM
fbem-3965	151	5	450	450	NUM
fbem-3965	151	6	450	450	NUM
fbem-3965	151	7	450	450	NUM
fbem-3965	151	8	450	450	NUM
fbem-3965	151	9	450	450	NUM
fbem-3965	151	10	450	450	NUM
fbem-3965	151	11	450	450	NUM
fbem-3965	151	12	450	450	NUM
fbem-3965	151	13	ac	ac	PROPN
fbem-3965	151	14	pearson	pearson	PROPN
fbem-3965	151	15	correlation	correlation	PROPN
fbem-3965	151	16	.477	.477	NOUN
fbem-3965	151	17	*	*	PUNCT
fbem-3965	151	18	*	*	NOUN
fbem-3965	151	19	.105	.105	NUM
fbem-3965	151	20	.339	.339	NUM
fbem-3965	151	21	*	*	PUNCT
fbem-3965	151	22	*	*	NUM
fbem-3965	151	23	.135	.135	NUM
fbem-3965	151	24	.147	.147	NUM
fbem-3965	151	25	1	1	NUM
fbem-3965	151	26	.131	.131	NUM
fbem-3965	151	27	.637	.637	NUM
fbem-3965	151	28	*	*	PUNCT
fbem-3965	151	29	*	*	PUNCT
fbem-3965	151	30	.178	.178	NUM
fbem-3965	151	31	*	*	PUNCT
fbem-3965	151	32	*	*	PUNCT
fbem-3965	151	33	sig	sig	X
fbem-3965	151	34	.	.	PUNCT
fbem-3965	152	1	(	(	PUNCT
fbem-3965	152	2	2	2	NUM
fbem-3965	152	3	-	-	PUNCT
fbem-3965	152	4	tailed	tailed	ADJ
fbem-3965	152	5	)	)	PUNCT
fbem-3965	152	6	.000	.000	NUM
fbem-3965	152	7	.011	.011	NUM
fbem-3965	152	8	.000	.000	NUM
fbem-3965	152	9	.000	.000	NUM
fbem-3965	152	10	.016	.016	NUM
fbem-3965	152	11	.006	.006	NUM
fbem-3965	152	12	.000	.000	NUM
fbem-3965	152	13	.000	.000	NUM
fbem-3965	153	1	n	n	CCONJ
fbem-3965	153	2	450	450	NUM
fbem-3965	153	3	450	450	NUM
fbem-3965	153	4	450	450	NUM
fbem-3965	153	5	450	450	NUM
fbem-3965	153	6	450	450	NUM
fbem-3965	153	7	450	450	NUM
fbem-3965	153	8	450	450	NUM
fbem-3965	153	9	450	450	NUM
fbem-3965	153	10	450	450	NUM
fbem-3965	153	11	ef	ef	PROPN
fbem-3965	153	12	pearson	pearson	NOUN
fbem-3965	153	13	correlation	correlation	NOUN
fbem-3965	153	14	.119	.119	NUM
fbem-3965	153	15	.117	.117	NUM
fbem-3965	153	16	*	*	NUM
fbem-3965	153	17	.100	.100	NUM
fbem-3965	153	18	*	*	NOUN
fbem-3965	153	19	.418	.418	NUM
fbem-3965	153	20	*	*	PUNCT
fbem-3965	153	21	*	*	PUNCT
fbem-3965	153	22	.168	.168	NUM
fbem-3965	153	23	*	*	PUNCT
fbem-3965	153	24	*	*	PUNCT
fbem-3965	153	25	.131	.131	NUM
fbem-3965	153	26	1	1	NUM
fbem-3965	153	27	.105	.105	NUM
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fbem-3965	153	29	*	*	PROPN
fbem-3965	153	30	*	*	PUNCT
fbem-3965	153	31	sig	sig	X
fbem-3965	153	32	.	.	PUNCT
fbem-3965	154	1	(	(	PUNCT
fbem-3965	154	2	2	2	NUM
fbem-3965	154	3	-	-	PUNCT
fbem-3965	154	4	tailed	tailed	ADJ
fbem-3965	154	5	)	)	PUNCT
fbem-3965	154	6	.000	.000	NUM
fbem-3965	154	7	.013	.013	NUM
fbem-3965	154	8	.034	.034	NUM
fbem-3965	154	9	.000	.000	NUM
fbem-3965	154	10	.000	.000	NUM
fbem-3965	154	11	.006	.006	NUM
fbem-3965	154	12	.012	.012	NUM
fbem-3965	154	13	.000	.000	NUM
fbem-3965	155	1	n	n	CCONJ
fbem-3965	155	2	450	450	NUM
fbem-3965	155	3	450	450	NUM
fbem-3965	155	4	450	450	NUM
fbem-3965	155	5	450	450	NUM
fbem-3965	155	6	450	450	NUM
fbem-3965	155	7	450	450	NUM
fbem-3965	155	8	450	450	NUM
fbem-3965	155	9	450	450	NUM
fbem-3965	155	10	450	450	NUM
fbem-3965	155	11	sat	sit	VERB
fbem-3965	155	12	pearson	pearson	NOUN
fbem-3965	155	13	correlation	correlation	NOUN
fbem-3965	155	14	.582	.582	NUM
fbem-3965	155	15	*	*	PUNCT
fbem-3965	155	16	*	*	X
fbem-3965	155	17	.128	.128	NUM
fbem-3965	155	18	.344	.344	NUM
fbem-3965	155	19	*	*	PUNCT
fbem-3965	155	20	*	*	X
fbem-3965	155	21	.159	.159	NUM
fbem-3965	155	22	.151	.151	NUM
fbem-3965	155	23	.637	.637	NUM
fbem-3965	155	24	*	*	PUNCT
fbem-3965	156	1	*	*	PUNCT
fbem-3965	156	2	.105	.105	NUM
fbem-3965	156	3	1	1	NUM
fbem-3965	156	4	.179	.179	NUM
fbem-3965	156	5	*	*	PUNCT
fbem-3965	156	6	*	*	PUNCT
fbem-3965	156	7	sig	sig	X
fbem-3965	156	8	.	.	PUNCT
fbem-3965	157	1	(	(	PUNCT
fbem-3965	157	2	2	2	NUM
fbem-3965	157	3	-	-	PUNCT
fbem-3965	157	4	tailed	tailed	ADJ
fbem-3965	157	5	)	)	PUNCT
fbem-3965	157	6	.000	.000	NUM
fbem-3965	158	1	.000	.000	NUM
fbem-3965	158	2	.000	.000	NUM
fbem-3965	158	3	.010	.010	NUM
fbem-3965	158	4	.000	.000	NUM
fbem-3965	158	5	.000	.000	NUM
fbem-3965	158	6	.012	.012	NUM
fbem-3965	158	7	.000	.000	NUM
fbem-3965	158	8	n	n	CCONJ
fbem-3965	158	9	450	450	NUM
fbem-3965	158	10	450	450	NUM
fbem-3965	158	11	450	450	NUM
fbem-3965	158	12	450	450	NUM
fbem-3965	158	13	450	450	NUM
fbem-3965	158	14	450	450	NUM
fbem-3965	158	15	450	450	NUM
fbem-3965	158	16	450	450	NUM
fbem-3965	158	17	450	450	NUM
fbem-3965	158	18	loy	loy	PROPN
fbem-3965	158	19	pearson	pearson	PROPN
fbem-3965	158	20	correlation	correlation	NOUN
fbem-3965	158	21	.123	.123	NUM
fbem-3965	158	22	*	*	PUNCT
fbem-3965	158	23	*	*	NOUN
fbem-3965	158	24	.108	.108	NUM
fbem-3965	158	25	.382	.382	NUM
fbem-3965	158	26	*	*	PUNCT
fbem-3965	158	27	*	*	NOUN
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fbem-3965	158	29	*	*	PUNCT
fbem-3965	158	30	*	*	X
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fbem-3965	158	33	*	*	PUNCT
fbem-3965	158	34	*	*	PUNCT
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fbem-3965	158	36	*	*	NOUN
fbem-3965	158	37	*	*	NOUN
fbem-3965	158	38	.179	.179	NUM
fbem-3965	158	39	*	*	PUNCT
fbem-3965	158	40	*	*	SYM
fbem-3965	158	41	1	1	NUM
fbem-3965	158	42	sig	sig	NOUN
fbem-3965	158	43	.	.	PUNCT
fbem-3965	159	1	(	(	PUNCT
fbem-3965	159	2	2	2	NUM
fbem-3965	159	3	-	-	PUNCT
fbem-3965	159	4	tailed	tail	VERB
fbem-3965	159	5	)	)	PUNCT
fbem-3965	159	6	.009	.009	NUM
fbem-3965	159	7	.000	.000	NUM
fbem-3965	159	8	.002	.002	NUM
fbem-3965	159	9	.000	.000	NUM
fbem-3965	159	10	.000	.000	NUM
fbem-3965	159	11	.000	.000	NUM
fbem-3965	159	12	.000	.000	NUM
fbem-3965	159	13	.000	.000	NUM
fbem-3965	160	1	n	n	CCONJ
fbem-3965	160	2	450	450	NUM
fbem-3965	160	3	450	450	NUM
fbem-3965	160	4	450	450	NUM
fbem-3965	160	5	450	450	NUM
fbem-3965	160	6	450	450	NUM
fbem-3965	160	7	450	450	NUM
fbem-3965	160	8	450	450	NUM
fbem-3965	160	9	450	450	NUM
fbem-3965	160	10	450	450	NUM
fbem-3965	160	11	*	*	PUNCT
fbem-3965	160	12	*	*	NOUN
fbem-3965	160	13	.	.	PUNCT
fbem-3965	161	1	correlation	correlation	NOUN
fbem-3965	161	2	is	be	AUX
fbem-3965	161	3	significant	significant	ADJ
fbem-3965	161	4	at	at	ADP
fbem-3965	161	5	the	the	DET
fbem-3965	161	6	0.01	0.01	NUM
fbem-3965	161	7	level	level	NOUN
fbem-3965	161	8	(	(	PUNCT
fbem-3965	161	9	2	2	NUM
fbem-3965	161	10	-	-	PUNCT
fbem-3965	161	11	tailed	tailed	ADJ
fbem-3965	161	12	)	)	PUNCT
fbem-3965	161	13	.	.	PUNCT
fbem-3965	162	1	*	*	PUNCT
fbem-3965	162	2	.	.	PUNCT
fbem-3965	163	1	correlation	correlation	NOUN
fbem-3965	163	2	is	be	AUX
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fbem-3965	163	4	at	at	ADP
fbem-3965	163	5	the	the	DET
fbem-3965	163	6	0.05	0.05	NUM
fbem-3965	163	7	level	level	NOUN
fbem-3965	163	8	(	(	PUNCT
fbem-3965	163	9	2	2	NUM
fbem-3965	163	10	-	-	PUNCT
fbem-3965	163	11	tailed	tailed	ADJ
fbem-3965	163	12	)	)	PUNCT
fbem-3965	163	13	.	.	PUNCT
fbem-3965	164	1	6.6	6.6	NUM
fbem-3965	164	2	.	.	PUNCT
fbem-3965	165	1	regression	regression	VERB
fbem-3965	165	2	a	a	DET
fbem-3965	165	3	method	method	NOUN
fbem-3965	165	4	known	know	VERB
fbem-3965	165	5	as	as	ADP
fbem-3965	165	6	regression	regression	NOUN
fbem-3965	165	7	can	can	AUX
fbem-3965	165	8	be	be	AUX
fbem-3965	165	9	used	use	VERB
fbem-3965	165	10	to	to	PART
fbem-3965	165	11	investigate	investigate	VERB
fbem-3965	165	12	how	how	SCONJ
fbem-3965	165	13	an	an	DET
fbem-3965	165	14	outcome	outcome	NOUN
fbem-3965	165	15	(	(	PUNCT
fbem-3965	165	16	dependent	dependent	ADJ
fbem-3965	165	17	)	)	PUNCT
fbem-3965	165	18	variable	variable	NOUN
fbem-3965	165	19	is	be	AUX
fbem-3965	165	20	affected	affect	VERB
fbem-3965	165	21	by	by	ADP
fbem-3965	165	22	one	one	NUM
fbem-3965	165	23	or	or	CCONJ
fbem-3965	165	24	more	more	ADJ
fbem-3965	165	25	predictor	predictor	NOUN
fbem-3965	165	26	variables	variable	NOUN
fbem-3965	165	27	.	.	PUNCT
fbem-3965	166	1	you	you	PRON
fbem-3965	166	2	can	can	AUX
fbem-3965	166	3	say	say	VERB
fbem-3965	166	4	how	how	SCONJ
fbem-3965	166	5	well	well	ADV
fbem-3965	166	6	one	one	NUM
fbem-3965	166	7	or	or	CCONJ
fbem-3965	166	8	more	more	ADV
fbem-3965	166	9	independent	independent	ADJ
fbem-3965	166	10	variables	variable	NOUN
fbem-3965	166	11	will	will	AUX
fbem-3965	166	12	predict	predict	VERB
fbem-3965	166	13	the	the	DET
fbem-3965	166	14	value	value	NOUN
fbem-3965	166	15	of	of	ADP
fbem-3965	166	16	a	a	DET
fbem-3965	166	17	dependent	dependent	ADJ
fbem-3965	166	18	variable	variable	NOUN
fbem-3965	166	19	using	use	VERB
fbem-3965	166	20	regression	regression	NOUN
fbem-3965	166	21	.	.	PUNCT
fbem-3965	167	1	for	for	ADP
fbem-3965	167	2	components	component	NOUN
fbem-3965	167	3	analysis	analysis	NOUN
fbem-3965	167	4	in	in	ADP
fbem-3965	167	5	this	this	DET
fbem-3965	167	6	study	study	NOUN
fbem-3965	167	7	,	,	PUNCT
fbem-3965	167	8	four	four	NUM
fbem-3965	167	9	regression	regression	NOUN
fbem-3965	167	10	models	model	NOUN
fbem-3965	167	11	are	be	AUX
fbem-3965	167	12	utilized	utilize	VERB
fbem-3965	167	13	.	.	PUNCT
fbem-3965	168	1	coefficients	coefficient	NOUN
fbem-3965	168	2	of	of	ADP
fbem-3965	168	3	regression	regression	NOUN
fbem-3965	168	4	between	between	ADP
fbem-3965	168	5	independent	independent	ADJ
fbem-3965	168	6	variables	variable	NOUN
fbem-3965	168	7	,	,	PUNCT
fbem-3965	168	8	mediator	mediator	NOUN
fbem-3965	168	9	variable	variable	NOUN
fbem-3965	168	10	and	and	CCONJ
fbem-3965	168	11	dependent	dependent	ADJ
fbem-3965	168	12	variable	variable	ADJ
fbem-3965	168	13	coefficientsa	coefficientsa	NOUN
fbem-3965	168	14	model	model	VERB
fbem-3965	168	15	unstandardized	unstandardized	ADJ
fbem-3965	168	16	coefficients	coefficient	NOUN
fbem-3965	168	17	standardized	standardize	VERB
fbem-3965	168	18	coefficients	coefficient	NOUN
fbem-3965	168	19	t	t	PROPN
fbem-3965	168	20	sig	sig	PROPN
fbem-3965	168	21	.	.	PUNCT
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fbem-3965	169	2	statistics	statistic	NOUN
fbem-3965	169	3	b	b	NOUN
fbem-3965	169	4	std	std	PROPN
fbem-3965	169	5	.	.	NOUN
fbem-3965	169	6	error	error	NOUN
fbem-3965	169	7	beta	beta	NOUN
fbem-3965	169	8	tolerance	tolerance	NOUN
fbem-3965	169	9	vif	vif	NOUN
fbem-3965	169	10	1	1	NUM
fbem-3965	169	11	(	(	PUNCT
fbem-3965	169	12	constant	constant	ADJ
fbem-3965	169	13	)	)	PUNCT
fbem-3965	169	14	1.120	1.120	NUM
fbem-3965	169	15	.400	.400	NUM
fbem-3965	169	16	2.798	2.798	NUM
fbem-3965	169	17	.005	.005	NUM
fbem-3965	169	18	customer	customer	NOUN
fbem-3965	169	19	satisfaction	satisfaction	NOUN
fbem-3965	169	20	.098	.098	NUM
fbem-3965	169	21	.088	.088	NUM
fbem-3965	169	22	.069	.069	NUM
fbem-3965	170	1	1.125	1.125	NUM
fbem-3965	170	2	.021	.021	NUM
fbem-3965	170	3	.482	.482	NUM
fbem-3965	170	4	2.076	2.076	NUM
fbem-3965	170	5	tangibles	tangible	NOUN
fbem-3965	170	6	-.075	-.075	VERB
fbem-3965	170	7	.090	.090	NUM
fbem-3965	171	1	-.045	-.045	PROPN
fbem-3965	171	2	-.841	-.841	PROPN
fbem-3965	171	3	.001	.001	NUM
fbem-3965	171	4	.630	.630	NUM
fbem-3965	171	5	1.586	1.586	NUM
fbem-3965	171	6	reliability	reliability	NOUN
fbem-3965	171	7	-.067	-.067	PROPN
fbem-3965	171	8	.037	.037	NUM
fbem-3965	171	9	-.082	-.082	PROPN
fbem-3965	171	10	-1.791	-1.791	X
fbem-3965	171	11	.004	.004	NUM
fbem-3965	171	12	.854	.854	NUM
fbem-3965	171	13	1.170	1.170	NUM
fbem-3965	171	14	responsiveness	responsiveness	NOUN
fbem-3965	171	15	.411	.411	NUM
fbem-3965	171	16	.055	.055	NUM
fbem-3965	171	17	.344	.344	NUM
fbem-3965	171	18	7.420	7.420	NUM
fbem-3965	171	19	.000	.000	NUM
fbem-3965	171	20	.835	.835	NUM
fbem-3965	171	21	1.198	1.198	NUM
fbem-3965	171	22	assurance	assurance	NOUN
fbem-3965	171	23	.049	.049	NUM
fbem-3965	171	24	.043	.043	NUM
fbem-3965	171	25	.054	.054	NUM
fbem-3965	172	1	1.141	1.141	NUM
fbem-3965	172	2	.005	.005	NUM
fbem-3965	172	3	.798	.798	NUM
fbem-3965	172	4	1.254	1.254	NUM
fbem-3965	172	5	empathy	empathy	NOUN
fbem-3965	172	6	.067	.067	NUM
fbem-3965	172	7	.042	.042	NUM
fbem-3965	172	8	.074	.074	NUM
fbem-3965	172	9	1.603	1.603	NUM
fbem-3965	172	10	.010	.010	NUM
fbem-3965	172	11	.830	.830	NUM
fbem-3965	172	12	1.205	1.205	NUM
fbem-3965	172	13	access	access	NOUN
fbem-3965	172	14	.052	.052	NUM
fbem-3965	172	15	.086	.086	NUM
fbem-3965	172	16	.034	.034	NUM
fbem-3965	172	17	.608	.608	NUM
fbem-3965	172	18	.044	.044	NUM
fbem-3965	172	19	.560	.560	NUM
fbem-3965	172	20	1.786	1.786	NUM
fbem-3965	172	21	effectiveness	effectiveness	NOUN
fbem-3965	172	22	.151	.151	NUM
fbem-3965	172	23	.036	.036	NUM
fbem-3965	172	24	.197	.197	NUM
fbem-3965	172	25	4.176	4.176	NUM
fbem-3965	172	26	.000	.000	NUM
fbem-3965	172	27	.808	.808	NUM
fbem-3965	172	28	1.238	1.238	NUM
fbem-3965	172	29	a.	a.	NOUN
fbem-3965	172	30	dependent	dependent	ADJ
fbem-3965	172	31	variable	variable	NOUN
fbem-3965	172	32	:	:	PUNCT
fbem-3965	172	33	customer	customer	NOUN
fbem-3965	172	34	loyalty	loyalty	NOUN
fbem-3965	172	35	7	7	NUM
fbem-3965	172	36	.	.	PUNCT
fbem-3965	172	37	conclusion	conclusion	NOUN
fbem-3965	172	38	and	and	CCONJ
fbem-3965	172	39	discussion	discussion	NOUN
fbem-3965	172	40	an	an	DET
fbem-3965	172	41	essential	essential	ADJ
fbem-3965	172	42	requirement	requirement	NOUN
fbem-3965	172	43	for	for	ADP
fbem-3965	172	44	an	an	DET
fbem-3965	172	45	enterprise	enterprise	NOUN
fbem-3965	172	46	is	be	AUX
fbem-3965	172	47	customer	customer	NOUN
fbem-3965	172	48	satisfaction	satisfaction	NOUN
fbem-3965	172	49	.	.	PUNCT
fbem-3965	173	1	the	the	DET
fbem-3965	173	2	customer	customer	NOUN
fbem-3965	173	3	fee	fee	NOUN
fbem-3965	173	4	is	be	AUX
fbem-3965	173	5	beneficial	beneficial	ADJ
fbem-3965	173	6	to	to	ADP
fbem-3965	173	7	the	the	DET
fbem-3965	173	8	company	company	NOUN
fbem-3965	173	9	.	.	PUNCT
fbem-3965	174	1	however	however	ADV
fbem-3965	174	2	,	,	PUNCT
fbem-3965	174	3	in	in	ADP
fbem-3965	174	4	the	the	DET
fbem-3965	174	5	competitive	competitive	ADJ
fbem-3965	174	6	market	market	NOUN
fbem-3965	174	7	of	of	ADP
fbem-3965	174	8	today	today	NOUN
fbem-3965	174	9	,	,	PUNCT
fbem-3965	174	10	a	a	DET
fbem-3965	174	11	great	great	ADJ
fbem-3965	174	12	carrier	carrier	NOUN
fbem-3965	174	13	is	be	AUX
fbem-3965	174	14	essential	essential	ADJ
fbem-3965	174	15	.	.	PUNCT
fbem-3965	175	1	the	the	DET
fbem-3965	175	2	purpose	purpose	NOUN
fbem-3965	175	3	of	of	ADP
fbem-3965	175	4	this	this	DET
fbem-3965	175	5	study	study	NOUN
fbem-3965	175	6	was	be	AUX
fbem-3965	175	7	to	to	PART
fbem-3965	175	8	determine	determine	VERB
fbem-3965	175	9	customer	customer	NOUN
fbem-3965	175	10	satisfaction	satisfaction	NOUN
fbem-3965	175	11	with	with	ADP
fbem-3965	175	12	service	service	NOUN
fbem-3965	175	13	quality	quality	NOUN
fbem-3965	175	14	in	in	ADP
fbem-3965	175	15	relation	relation	NOUN
fbem-3965	175	16	to	to	PART
fbem-3965	175	17	service	service	VERB
fbem-3965	175	18	quality	quality	NOUN
fbem-3965	175	19	dimensions	dimension	NOUN
fbem-3965	175	20	.	.	PUNCT
fbem-3965	176	1	based	base	VERB
fbem-3965	176	2	on	on	ADP
fbem-3965	176	3	the	the	DET
fbem-3965	176	4	findings	finding	NOUN
fbem-3965	176	5	,	,	PUNCT
fbem-3965	176	6	the	the	DET
fbem-3965	176	7	search	search	NOUN
fbem-3965	176	8	objectives	objective	NOUN
fbem-3965	176	9	were	be	AUX
fbem-3965	176	10	achieved	achieve	VERB
fbem-3965	176	11	by	by	ADP
fbem-3965	176	12	determining	determine	VERB
fbem-3965	176	13	the	the	DET
fbem-3965	176	14	factors	factor	NOUN
fbem-3965	176	15	of	of	ADP
fbem-3965	176	16	service	service	NOUN
fbem-3965	176	17	quality	quality	NOUN
fbem-3965	176	18	such	such	ADJ
fbem-3965	176	19	as	as	ADP
fbem-3965	176	20	reliability	reliability	NOUN
fbem-3965	176	21	,	,	PUNCT
fbem-3965	176	22	accessibility	accessibility	NOUN
fbem-3965	176	23	,	,	PUNCT
fbem-3965	176	24	responsiveness	responsiveness	NOUN
fbem-3965	176	25	,	,	PUNCT
fbem-3965	176	26	empathy	empathy	NOUN
fbem-3965	176	27	,	,	PUNCT
fbem-3965	176	28	and	and	CCONJ
fbem-3965	176	29	tangibles	tangible	NOUN
fbem-3965	176	30	.	.	PUNCT
fbem-3965	177	1	by	by	ADP
fbem-3965	177	2	examining	examine	VERB
fbem-3965	177	3	the	the	DET
fbem-3965	177	4	influence	influence	NOUN
fbem-3965	177	5	of	of	ADP
fbem-3965	177	6	service	service	NOUN
fbem-3965	177	7	quality	quality	NOUN
fbem-3965	177	8	on	on	ADP
fbem-3965	177	9	customer	customer	NOUN
fbem-3965	177	10	satisfaction	satisfaction	NOUN
fbem-3965	177	11	among	among	ADP
fbem-3965	177	12	private	private	ADJ
fbem-3965	177	13	bangladeshi	bangladeshi	ADJ
fbem-3965	177	14	banks	bank	NOUN
fbem-3965	177	15	,	,	PUNCT
fbem-3965	177	16	it	it	PRON
fbem-3965	177	17	was	be	AUX
fbem-3965	177	18	discovered	discover	VERB
fbem-3965	177	19	that	that	SCONJ
fbem-3965	177	20	,	,	PUNCT
fbem-3965	177	21	out	out	ADP
fbem-3965	177	22	of	of	ADP
fbem-3965	177	23	the	the	DET
fbem-3965	177	24	five	five	NUM
fbem-3965	177	25	service	service	NOUN
fbem-3965	177	26	quality	quality	NOUN
fbem-3965	177	27	dimensions	dimension	NOUN
fbem-3965	177	28	,	,	PUNCT
fbem-3965	177	29	tangible	tangible	ADJ
fbem-3965	177	30	has	have	VERB
fbem-3965	177	31	the	the	DET
fbem-3965	177	32	highest	high	ADJ
fbem-3965	177	33	mean	mean	ADJ
fbem-3965	177	34	score	score	NOUN
fbem-3965	177	35	,	,	PUNCT
fbem-3965	177	36	and	and	CCONJ
fbem-3965	177	37	responsiveness	responsiveness	NOUN
fbem-3965	177	38	has	have	VERB
fbem-3965	177	39	the	the	DET
fbem-3965	177	40	lowest	low	ADJ
fbem-3965	177	41	mean	mean	ADJ
fbem-3965	177	42	score	score	NOUN
fbem-3965	177	43	.	.	PUNCT
fbem-3965	178	1	additionally	additionally	ADV
fbem-3965	178	2	,	,	PUNCT
fbem-3965	178	3	the	the	DET
fbem-3965	178	4	study	study	NOUN
fbem-3965	178	5	demonstrated	demonstrate	VERB
fbem-3965	178	6	that	that	SCONJ
fbem-3965	178	7	tangibility	tangibility	NOUN
fbem-3965	178	8	,	,	PUNCT
fbem-3965	178	9	166	166	NUM
fbem-3965	178	10	dependability	dependability	NOUN
fbem-3965	178	11	,	,	PUNCT
fbem-3965	178	12	responsiveness	responsiveness	NOUN
fbem-3965	178	13	,	,	PUNCT
fbem-3965	178	14	assurance	assurance	NOUN
fbem-3965	178	15	,	,	PUNCT
fbem-3965	178	16	and	and	CCONJ
fbem-3965	178	17	empathy	empathy	NOUN
fbem-3965	178	18	have	have	VERB
fbem-3965	178	19	a	a	DET
fbem-3965	178	20	significant	significant	ADJ
fbem-3965	178	21	impact	impact	NOUN
fbem-3965	178	22	on	on	ADP
fbem-3965	178	23	customer	customer	NOUN
fbem-3965	178	24	satisfaction	satisfaction	NOUN
fbem-3965	178	25	.	.	PUNCT
fbem-3965	179	1	as	as	ADP
fbem-3965	179	2	a	a	DET
fbem-3965	179	3	result	result	NOUN
fbem-3965	179	4	,	,	PUNCT
fbem-3965	179	5	customer	customer	NOUN
fbem-3965	179	6	satisfaction	satisfaction	NOUN
fbem-3965	179	7	is	be	AUX
fbem-3965	179	8	greatly	greatly	ADV
fbem-3965	179	9	impacted	impact	VERB
fbem-3965	179	10	by	by	ADP
fbem-3965	179	11	provider	provider	NOUN
fbem-3965	179	12	-	-	PUNCT
fbem-3965	179	13	friendly	friendly	ADJ
fbem-3965	179	14	practices	practice	NOUN
fbem-3965	179	15	.	.	PUNCT
fbem-3965	180	1	the	the	DET
fbem-3965	180	2	personal	personal	ADJ
fbem-3965	180	3	area	area	NOUN
fbem-3965	180	4	banks	bank	NOUN
fbem-3965	180	5	'	'	PART
fbem-3965	180	6	success	success	NOUN
fbem-3965	180	7	and	and	CCONJ
fbem-3965	180	8	survival	survival	NOUN
fbem-3965	180	9	depend	depend	VERB
fbem-3965	180	10	on	on	ADP
fbem-3965	180	11	these	these	DET
fbem-3965	180	12	two	two	NUM
fbem-3965	180	13	factors	factor	NOUN
fbem-3965	180	14	working	work	VERB
fbem-3965	180	15	together	together	ADV
fbem-3965	180	16	.	.	PUNCT
fbem-3965	181	1	it	it	PRON
fbem-3965	181	2	was	be	AUX
fbem-3965	181	3	discovered	discover	VERB
fbem-3965	181	4	that	that	SCONJ
fbem-3965	181	5	excellent	excellent	ADJ
fbem-3965	181	6	customer	customer	NOUN
fbem-3965	181	7	service	service	NOUN
fbem-3965	181	8	is	be	AUX
fbem-3965	181	9	essential	essential	ADJ
fbem-3965	181	10	to	to	ADP
fbem-3965	181	11	blissful	blissful	ADJ
fbem-3965	181	12	customer	customer	NOUN
fbem-3965	181	13	satisfaction	satisfaction	NOUN
fbem-3965	181	14	.	.	PUNCT
fbem-3965	182	1	banking	banking	NOUN
fbem-3965	182	2	sector	sector	NOUN
fbem-3965	182	3	requirements	requirement	NOUN
fbem-3965	182	4	are	be	AUX
fbem-3965	182	5	now	now	ADV
fbem-3965	182	6	more	more	ADV
fbem-3965	182	7	diverse	diverse	ADJ
fbem-3965	182	8	and	and	CCONJ
fbem-3965	182	9	distinctive	distinctive	ADJ
fbem-3965	182	10	than	than	ADP
fbem-3965	182	11	ever	ever	ADV
fbem-3965	182	12	before	before	ADV
fbem-3965	182	13	in	in	ADP
fbem-3965	182	14	the	the	DET
fbem-3965	182	15	global	global	ADJ
fbem-3965	182	16	economy	economy	NOUN
fbem-3965	182	17	.	.	PUNCT
fbem-3965	183	1	therefore	therefore	ADV
fbem-3965	183	2	,	,	PUNCT
fbem-3965	183	3	banks	bank	NOUN
fbem-3965	183	4	must	must	AUX
fbem-3965	183	5	prioritize	prioritize	VERB
fbem-3965	183	6	service	service	NOUN
fbem-3965	183	7	quality	quality	NOUN
fbem-3965	183	8	to	to	PART
fbem-3965	183	9	satisfy	satisfy	VERB
fbem-3965	183	10	customers	customer	NOUN
fbem-3965	183	11	in	in	ADP
fbem-3965	183	12	every	every	DET
fbem-3965	183	13	aspect	aspect	NOUN
fbem-3965	183	14	of	of	ADP
fbem-3965	183	15	service	service	NOUN
fbem-3965	183	16	quality	quality	NOUN
fbem-3965	183	17	.	.	PUNCT
fbem-3965	184	1	references	reference	NOUN
fbem-3965	184	2	[	[	X
fbem-3965	184	3	1	1	NUM
fbem-3965	184	4	]	]	PUNCT
fbem-3965	184	5	abasimi	abasimi	PROPN
fbem-3965	184	6	,	,	PUNCT
fbem-3965	184	7	i.	i.	PROPN
fbem-3965	184	8	,	,	PUNCT
fbem-3965	184	9	evans	evans	PROPN
fbem-3965	184	10	,	,	PUNCT
fbem-3965	184	11	a.	a.	NOUN
fbem-3965	184	12	a.	a.	PROPN
fbem-3965	184	13	,	,	PUNCT
fbem-3965	184	14	&	&	CCONJ
fbem-3965	184	15	martin	martin	PROPN
fbem-3965	184	16	,	,	PUNCT
fbem-3965	184	17	a.	a.	PROPN
fbem-3965	184	18	y.	y.	PROPN
fbem-3965	184	19	a.	a.	PROPN
fbem-3965	184	20	(	(	PUNCT
fbem-3965	184	21	2018	2018	NUM
fbem-3965	184	22	)	)	PUNCT
fbem-3965	184	23	.	.	PUNCT
fbem-3965	185	1	automated	automate	VERB
fbem-3965	185	2	teller	teller	NOUN
fbem-3965	185	3	machine	machine	NOUN
fbem-3965	185	4	(	(	PUNCT
fbem-3965	185	5	atm	atm	NOUN
fbem-3965	185	6	)	)	PUNCT
fbem-3965	185	7	service	service	NOUN
fbem-3965	185	8	and	and	CCONJ
fbem-3965	185	9	customer	customer	NOUN
fbem-3965	185	10	satisfaction	satisfaction	NOUN
fbem-3965	185	11	in	in	ADP
fbem-3965	185	12	the	the	DET
fbem-3965	185	13	upper	upper	PROPN
fbem-3965	185	14	east	east	PROPN
fbem-3965	185	15	region	region	NOUN
fbem-3965	185	16	of	of	ADP
fbem-3965	185	17	ghana	ghana	PROPN
fbem-3965	185	18	.	.	PUNCT
fbem-3965	186	1	8(2	8(2	NUM
fbem-3965	186	2	)	)	PUNCT
fbem-3965	186	3	,	,	PUNCT
fbem-3965	187	1	69–75	69–75	NUM
fbem-3965	187	2	.	.	PUNCT
fbem-3965	188	1	https://doi.org/10.5923/j.economics.20180802.01	https://doi.org/10.5923/j.economics.20180802.01	PROPN
fbem-3965	189	1	[	[	X
fbem-3965	189	2	2	2	NUM
fbem-3965	189	3	]	]	PUNCT
fbem-3965	189	4	akpan	akpan	NOUN
fbem-3965	189	5	,	,	PUNCT
fbem-3965	189	6	s.	s.	PROPN
fbem-3965	189	7	(	(	PUNCT
fbem-3965	189	8	2016	2016	NUM
fbem-3965	189	9	)	)	PUNCT
fbem-3965	189	10	.	.	PUNCT
fbem-3965	190	1	the	the	DET
fbem-3965	190	2	influence	influence	NOUN
fbem-3965	190	3	of	of	ADP
fbem-3965	190	4	atm	atm	PROPN
fbem-3965	190	5	service	service	NOUN
fbem-3965	190	6	quality	quality	NOUN
fbem-3965	190	7	on	on	ADP
fbem-3965	190	8	customer	customer	NOUN
fbem-3965	190	9	satisfaction	satisfaction	NOUN
fbem-3965	190	10	in	in	ADP
fbem-3965	190	11	the	the	DET
fbem-3965	190	12	banking	banking	NOUN
fbem-3965	190	13	sector	sector	NOUN
fbem-3965	190	14	of	of	ADP
fbem-3965	190	15	nigeria	nigeria	PROPN
fbem-3965	190	16	.	.	PUNCT
fbem-3965	191	1	global	global	ADJ
fbem-3965	191	2	journal	journal	PROPN
fbem-3965	191	3	of	of	ADP
fbem-3965	191	4	human	human	ADJ
fbem-3965	191	5	resource	resource	NOUN
fbem-3965	191	6	management	management	NOUN
fbem-3965	191	7	,	,	PUNCT
fbem-3965	191	8	4(5	4(5	PROPN
fbem-3965	191	9	)	)	PUNCT
fbem-3965	191	10	,	,	PUNCT
fbem-3965	191	11	65–79	65–79	ADV
fbem-3965	191	12	.	.	PUNCT
fbem-3965	192	1	[	[	X
fbem-3965	192	2	3	3	NUM
fbem-3965	192	3	]	]	PUNCT
fbem-3965	192	4	athanassopoulos	athanassopoulo	NOUN
fbem-3965	192	5	,	,	PUNCT
fbem-3965	192	6	a.	a.	NOUN
fbem-3965	192	7	,	,	PUNCT
fbem-3965	192	8	gounaris	gounaris	PROPN
fbem-3965	192	9	,	,	PUNCT
fbem-3965	192	10	s.	s.	PROPN
fbem-3965	192	11	,	,	PUNCT
fbem-3965	192	12	&	&	CCONJ
fbem-3965	192	13	stathakopoulos	stathakopoulos	PROPN
fbem-3965	192	14	,	,	PUNCT
fbem-3965	192	15	v.	v.	PROPN
fbem-3965	192	16	(	(	PUNCT
fbem-3965	192	17	2001	2001	NUM
fbem-3965	192	18	)	)	PUNCT
fbem-3965	192	19	.	.	PUNCT
fbem-3965	193	1	behavioural	behavioural	ADJ
fbem-3965	193	2	responses	response	NOUN
fbem-3965	193	3	to	to	ADP
fbem-3965	193	4	customer	customer	NOUN
fbem-3965	193	5	satisfaction	satisfaction	NOUN
fbem-3965	193	6	:	:	PUNCT
fbem-3965	193	7	an	an	DET
fbem-3965	193	8	empirical	empirical	ADJ
fbem-3965	193	9	study	study	NOUN
fbem-3965	193	10	.	.	PUNCT
fbem-3965	194	1	european	european	PROPN
fbem-3965	194	2	journal	journal	PROPN
fbem-3965	194	3	of	of	ADP
fbem-3965	194	4	marketing	marketing	NOUN
fbem-3965	194	5	,	,	PUNCT
fbem-3965	194	6	35(5/6	35(5/6	NUM
fbem-3965	194	7	)	)	PUNCT
fbem-3965	194	8	,	,	PUNCT
fbem-3965	194	9	687	687	NUM
fbem-3965	194	10	–	–	PUNCT
fbem-3965	194	11	707	707	NUM
fbem-3965	194	12	.	.	PUNCT
fbem-3965	195	1	https://doi.org/10.1108/03090560110388169	https://doi.org/10.1108/03090560110388169	NOUN
fbem-3965	196	1	[	[	X
fbem-3965	196	2	4	4	NUM
fbem-3965	196	3	]	]	ADJ
fbem-3965	196	4	belay	belay	NOUN
fbem-3965	196	5	,	,	PUNCT
fbem-3965	196	6	l.	l.	PROPN
fbem-3965	196	7	,	,	PUNCT
fbem-3965	196	8	&	&	CCONJ
fbem-3965	196	9	kindie	kindie	PROPN
fbem-3965	196	10	,	,	PUNCT
fbem-3965	196	11	b.	b.	PROPN
fbem-3965	196	12	(	(	PUNCT
fbem-3965	196	13	2017	2017	NUM
fbem-3965	196	14	)	)	PUNCT
fbem-3965	196	15	.	.	PUNCT
fbem-3965	197	1	the	the	DET
fbem-3965	197	2	effect	effect	NOUN
fbem-3965	197	3	of	of	ADP
fbem-3965	197	4	atm	atm	PROPN
fbem-3965	197	5	service	service	NOUN
fbem-3965	197	6	quality	quality	NOUN
fbem-3965	197	7	on	on	ADP
fbem-3965	197	8	customer	customer	NOUN
fbem-3965	197	9	satisfaction	satisfaction	NOUN
fbem-3965	197	10	:	:	PUNCT
fbem-3965	197	11	 	 	SPACE
fbem-3965	197	12	evidences	evidence	NOUN
fbem-3965	197	13	from	from	ADP
fbem-3965	197	14	customers	customer	NOUN
fbem-3965	197	15	of	of	ADP
fbem-3965	197	16	ethiopian	ethiopian	ADJ
fbem-3965	197	17	commercial	commercial	ADJ
fbem-3965	197	18	banks	bank	NOUN
fbem-3965	197	19	in	in	ADP
fbem-3965	197	20	.	.	PUNCT
fbem-3965	198	1	9(7	9(7	NUM
fbem-3965	198	2	)	)	PUNCT
fbem-3965	198	3	,	,	PUNCT
fbem-3965	198	4	109116.faghani	109116.faghani	X
fbem-3965	198	5	,	,	PUNCT
fbem-3965	198	6	f.	f.	PROPN
fbem-3965	198	7	(	(	PUNCT
fbem-3965	198	8	2012	2012	NUM
fbem-3965	198	9	)	)	PUNCT
fbem-3965	198	10	.	.	PUNCT
fbem-3965	199	1	c	c	NOUN
fbem-3965	199	2	r	r	NOUN
fbem-3965	199	3	v	v	NOUN
fbem-3965	200	1	i	i	PRON
fbem-3965	200	2	h	h	VERB
fbem-3965	201	1	o	o	X
fbem-3965	201	2	e	e	X
fbem-3965	201	3	f	f	PROPN
fbem-3965	201	4	c	c	NOUN
fbem-3965	201	5	r	r	NOUN
fbem-3965	201	6	v	v	NOUN
fbem-3965	202	1	i	i	PRON
fbem-3965	202	2	h	h	NOUN
fbem-3965	203	1	o	o	X
fbem-3965	203	2	e	e	PROPN
fbem-3965	203	3	f.	f.	PROPN
fbem-3965	203	4	2(4	2(4	PROPN
fbem-3965	203	5	)	)	PUNCT
fbem-3965	203	6	,	,	PUNCT
fbem-3965	203	7	351–361	351–361	NUM
fbem-3965	203	8	.	.	PUNCT
fbem-3965	204	1	[	[	X
fbem-3965	204	2	5	5	NUM
fbem-3965	204	3	]	]	X
fbem-3965	204	4	foisal	foisal	NOUN
fbem-3965	204	5	,	,	PUNCT
fbem-3965	204	6	m.	m.	NOUN
fbem-3965	204	7	,	,	PUNCT
fbem-3965	204	8	haque	haque	PROPN
fbem-3965	204	9	,	,	PUNCT
fbem-3965	204	10	a.	a.	PROPN
fbem-3965	204	11	,	,	PUNCT
fbem-3965	204	12	&	&	CCONJ
fbem-3965	204	13	alam	alam	PROPN
fbem-3965	204	14	,	,	PUNCT
fbem-3965	204	15	a.	a.	NOUN
fbem-3965	204	16	(	(	PUNCT
fbem-3965	204	17	2016	2016	NUM
fbem-3965	204	18	)	)	PUNCT
fbem-3965	204	19	.	.	PUNCT
fbem-3965	205	1	determinants	determinant	NOUN
fbem-3965	205	2	of	of	ADP
fbem-3965	205	3	profitability	profitability	NOUN
fbem-3965	205	4	-	-	PUNCT
fbem-3965	205	5	a	a	DET
fbem-3965	205	6	case	case	NOUN
fbem-3965	205	7	from	from	ADP
fbem-3965	205	8	the	the	DET
fbem-3965	205	9	stateowned	stateowne	VERB
fbem-3965	205	10	commercial	commercial	ADJ
fbem-3965	205	11	banks	bank	NOUN
fbem-3965	205	12	of	of	ADP
fbem-3965	205	13	bangladesh	bangladesh	PROPN
fbem-3965	205	14	.	.	PUNCT
fbem-3965	206	1	european	european	PROPN
fbem-3965	206	2	journal	journal	PROPN
fbem-3965	206	3	of	of	ADP
fbem-3965	206	4	business	business	NOUN
fbem-3965	206	5	and	and	CCONJ
fbem-3965	206	6	management	management	NOUN
fbem-3965	206	7	.	.	PUNCT
fbem-3965	207	1	vol	vol	NOUN
fbem-3965	207	2	,	,	PUNCT
fbem-3965	207	3	8(12	8(12	NUM
fbem-3965	207	4	)	)	PUNCT
fbem-3965	207	5	,	,	PUNCT
fbem-3965	207	6	25–31	25–31	NUM
fbem-3965	208	1	[	[	X
fbem-3965	208	2	6	6	NUM
fbem-3965	208	3	]	]	X
fbem-3965	208	4	hossain	hossain	PROPN
fbem-3965	208	5	,	,	PUNCT
fbem-3965	208	6	m.	m.	PROPN
fbem-3965	208	7	s.	s.	PROPN
fbem-3965	208	8	,	,	PUNCT
fbem-3965	208	9	zhou	zhou	PROPN
fbem-3965	208	10	,	,	PUNCT
fbem-3965	208	11	x.	x.	PROPN
fbem-3965	208	12	,	,	PUNCT
fbem-3965	208	13	&	&	CCONJ
fbem-3965	208	14	rahman	rahman	PROPN
fbem-3965	208	15	,	,	PUNCT
fbem-3965	208	16	m.	m.	PROPN
fbem-3965	208	17	f.	f.	PROPN
fbem-3965	208	18	(	(	PUNCT
fbem-3965	208	19	2019	2019	NUM
fbem-3965	208	20	)	)	PUNCT
fbem-3965	208	21	.	.	PUNCT
fbem-3965	209	1	customer	customer	NOUN
fbem-3965	209	2	satisfaction	satisfaction	NOUN
fbem-3965	209	3	under	under	ADP
fbem-3965	209	4	heterogeneous	heterogeneous	ADJ
fbem-3965	209	5	services	service	NOUN
fbem-3965	209	6	of	of	ADP
fbem-3965	209	7	different	different	ADJ
fbem-3965	209	8	selfservice	selfservice	NOUN
fbem-3965	209	9	technologies	technology	NOUN
fbem-3965	209	10	.	.	PUNCT
fbem-3965	210	1	management	management	NOUN
fbem-3965	210	2	and	and	CCONJ
fbem-3965	210	3	marketing	marketing	NOUN
fbem-3965	210	4	,	,	PUNCT
fbem-3965	210	5	14(1	14(1	NUM
fbem-3965	210	6	)	)	PUNCT
fbem-3965	210	7	,	,	PUNCT
fbem-3965	210	8	90	90	NUM
fbem-3965	210	9	–	–	PUNCT
fbem-3965	210	10	107	107	NUM
fbem-3965	210	11	.	.	PUNCT
fbem-3965	211	1	https://doi.org/10.2478/mmcks-2019-0007	https://doi.org/10.2478/mmcks-2019-0007	NOUN
fbem-3965	212	1	[	[	X
fbem-3965	212	2	7	7	NUM
fbem-3965	212	3	]	]	X
fbem-3965	212	4	hsu	hsu	PROPN
fbem-3965	212	5	,	,	PUNCT
fbem-3965	212	6	c.	c.	PROPN
fbem-3965	212	7	l.	l.	PROPN
fbem-3965	212	8	,	,	PUNCT
fbem-3965	212	9	chang	chang	PROPN
fbem-3965	212	10	,	,	PUNCT
fbem-3965	212	11	k.	k.	PROPN
fbem-3965	212	12	c.	c.	PROPN
fbem-3965	212	13	,	,	PUNCT
fbem-3965	212	14	&	&	CCONJ
fbem-3965	212	15	chen	chen	PROPN
fbem-3965	212	16	,	,	PUNCT
fbem-3965	212	17	m.	m.	PROPN
fbem-3965	212	18	c.	c.	PROPN
fbem-3965	212	19	(	(	PUNCT
fbem-3965	212	20	2012	2012	NUM
fbem-3965	212	21	)	)	PUNCT
fbem-3965	212	22	.	.	PUNCT
fbem-3965	213	1	the	the	DET
fbem-3965	213	2	impact	impact	NOUN
fbem-3965	213	3	of	of	ADP
fbem-3965	213	4	website	website	NOUN
fbem-3965	213	5	quality	quality	NOUN
fbem-3965	213	6	on	on	ADP
fbem-3965	213	7	customer	customer	NOUN
fbem-3965	213	8	satisfaction	satisfaction	NOUN
fbem-3965	213	9	and	and	CCONJ
fbem-3965	213	10	purchase	purchase	NOUN
fbem-3965	213	11	intention	intention	NOUN
fbem-3965	213	12	:	:	PUNCT
fbem-3965	213	13	perceived	perceive	VERB
fbem-3965	213	14	playfulness	playfulness	NOUN
fbem-3965	213	15	and	and	CCONJ
fbem-3965	213	16	perceived	perceive	VERB
fbem-3965	213	17	flow	flow	NOUN
fbem-3965	213	18	as	as	ADP
fbem-3965	213	19	mediators	mediator	NOUN
fbem-3965	213	20	.	.	PUNCT
fbem-3965	214	1	information	information	NOUN
fbem-3965	214	2	systems	system	NOUN
fbem-3965	214	3	and	and	CCONJ
fbem-3965	214	4	e	e	NOUN
fbem-3965	214	5	-	-	NOUN
fbem-3965	214	6	business	business	NOUN
fbem-3965	214	7	management	management	NOUN
fbem-3965	214	8	,	,	PUNCT
fbem-3965	214	9	10(4	10(4	NUM
fbem-3965	214	10	)	)	PUNCT
fbem-3965	214	11	,	,	PUNCT
fbem-3965	214	12	549–570	549–570	NUM
fbem-3965	214	13	.	.	PUNCT
fbem-3965	215	1	https://doi.org/10.1007/s10257-011-0181-5	https://doi.org/10.1007/s10257-011-0181-5	NUM
fbem-3965	216	1	[	[	X
fbem-3965	216	2	8	8	NUM
fbem-3965	216	3	]	]	X
fbem-3965	216	4	khan	khan	PROPN
fbem-3965	216	5	,	,	PUNCT
fbem-3965	216	6	h.	h.	PROPN
fbem-3965	216	7	,	,	PUNCT
fbem-3965	216	8	mir	mir	PROPN
fbem-3965	216	9	,	,	PUNCT
fbem-3965	216	10	m.	m.	NOUN
fbem-3965	216	11	m.	m.	NOUN
fbem-3965	216	12	,	,	PUNCT
fbem-3965	216	13	khan	khan	PROPN
fbem-3965	216	14	,	,	PUNCT
fbem-3965	216	15	k.	k.	PROPN
fbem-3965	216	16	,	,	PUNCT
fbem-3965	216	17	raza	raza	PROPN
fbem-3965	216	18	,	,	PUNCT
fbem-3965	216	19	a.	a.	PROPN
fbem-3965	216	20	,	,	PUNCT
fbem-3965	216	21	&	&	CCONJ
fbem-3965	216	22	khan	khan	PROPN
fbem-3965	216	23	,	,	PUNCT
fbem-3965	216	24	e.	e.	PROPN
fbem-3965	216	25	(	(	PUNCT
fbem-3965	216	26	2016	2016	NUM
fbem-3965	216	27	)	)	PUNCT
fbem-3965	216	28	.	.	PUNCT
fbem-3965	217	1	analysis	analysis	NOUN
fbem-3965	217	2	of	of	ADP
fbem-3965	217	3	electronic	electronic	ADJ
fbem-3965	217	4	banking	banking	NOUN
fbem-3965	217	5	services	service	NOUN
fbem-3965	217	6	&	&	CCONJ
fbem-3965	217	7	its	its	PRON
fbem-3965	217	8	issues	issue	NOUN
fbem-3965	217	9	in	in	ADP
fbem-3965	217	10	pakistan	pakistan	ADJ
fbem-3965	217	11	analysis	analysis	NOUN
fbem-3965	217	12	of	of	ADP
fbem-3965	217	13	electronic	electronic	ADJ
fbem-3965	217	14	banking	banking	NOUN
fbem-3965	217	15	services	service	NOUN
fbem-3965	217	16	&	&	CCONJ
fbem-3965	217	17	its	its	PRON
fbem-3965	217	18	issues	issue	NOUN
fbem-3965	217	19	in	in	ADP
fbem-3965	217	20	pakistan	pakistan	PROPN
fbem-3965	217	21	.	.	PUNCT
fbem-3965	218	1	european	european	PROPN
fbem-3965	218	2	journal	journal	PROPN
fbem-3965	218	3	of	of	ADP
fbem-3965	218	4	business	business	NOUN
fbem-3965	218	5	and	and	CCONJ
fbem-3965	218	6	management	management	NOUN
fbem-3965	218	7	,	,	PUNCT
fbem-3965	218	8	8(december	8(december	NUM
fbem-3965	218	9	)	)	PUNCT
fbem-3965	218	10	,	,	PUNCT
fbem-3965	218	11	0–8	0–8	X
fbem-3965	218	12	.	.	PUNCT
fbem-3965	219	1	[	[	X
fbem-3965	219	2	9	9	NUM
fbem-3965	219	3	]	]	X
fbem-3965	219	4	mahmoud	mahmoud	PROPN
fbem-3965	219	5	kamal	kamal	PROPN
fbem-3965	219	6	abouraia	abouraia	PROPN
fbem-3965	219	7	,	,	PUNCT
fbem-3965	219	8	hamed	hamed	PROPN
fbem-3965	219	9	j.	j.	PROPN
fbem-3965	219	10	h.	h.	PROPN
fbem-3965	219	11	usrof	usrof	PROPN
fbem-3965	219	12	,	,	PUNCT
fbem-3965	219	13	m.	m.	NOUN
fbem-3965	219	14	a.	a.	PROPN
fbem-3965	219	15	r.	r.	PROPN
fbem-3965	219	16	a.-j	a.-j	PROPN
fbem-3965	219	17	.	.	PUNCT
fbem-3965	220	1	(	(	PUNCT
fbem-3965	220	2	2015	2015	NUM
fbem-3965	220	3	)	)	PUNCT
fbem-3965	220	4	.	.	PUNCT
fbem-3965	221	1	the	the	DET
fbem-3965	221	2	role	role	NOUN
fbem-3965	221	3	of	of	ADP
fbem-3965	221	4	electronic	electronic	ADJ
fbem-3965	221	5	banking	banking	NOUN
fbem-3965	221	6	in	in	ADP
fbem-3965	221	7	shaping	shape	VERB
fbem-3965	221	8	the	the	DET
fbem-3965	221	9	strategic	strategic	ADJ
fbem-3965	221	10	direction	direction	NOUN
fbem-3965	221	11	of	of	ADP
fbem-3965	221	12	banks	bank	NOUN
fbem-3965	221	13	in	in	ADP
fbem-3965	221	14	the	the	DET
fbem-3965	221	15	united	united	PROPN
fbem-3965	221	16	arab	arab	PROPN
fbem-3965	221	17	emirates	emirates	PROPN
fbem-3965	221	18	.	.	PUNCT
fbem-3965	222	1	european	european	PROPN
fbem-3965	222	2	journal	journal	PROPN
fbem-3965	222	3	of	of	ADP
fbem-3965	222	4	business	business	NOUN
fbem-3965	222	5	and	and	CCONJ
fbem-3965	222	6	management	management	NOUN
fbem-3965	222	7	www.iiste.org	www.iiste.org	PROPN
fbem-3965	222	8	issn	issn	PROPN
fbem-3965	222	9	,	,	PUNCT
fbem-3965	222	10	7(33	7(33	NUM
fbem-3965	222	11	)	)	PUNCT
fbem-3965	222	12	,	,	PUNCT
fbem-3965	222	13	52–60	52–60	NOUN
fbem-3965	222	14	.	.	PUNCT
fbem-3965	223	1	[	[	X
fbem-3965	223	2	10	10	NUM
fbem-3965	223	3	]	]	X
fbem-3965	223	4	rahman	rahman	PROPN
fbem-3965	223	5	,	,	PUNCT
fbem-3965	223	6	h.	h.	PROPN
fbem-3965	223	7	(	(	PUNCT
fbem-3965	223	8	2013	2013	NUM
fbem-3965	223	9	)	)	PUNCT
fbem-3965	223	10	.	.	PUNCT
fbem-3965	224	1	customer	customer	NOUN
fbem-3965	224	2	satisfaction	satisfaction	NOUN
fbem-3965	224	3	and	and	CCONJ
fbem-3965	224	4	loyalty	loyalty	NOUN
fbem-3965	224	5	:	:	PUNCT
fbem-3965	224	6	a	a	DET
fbem-3965	224	7	case	case	NOUN
fbem-3965	224	8	study	study	NOUN
fbem-3965	224	9	from	from	ADP
fbem-3965	224	10	the	the	DET
fbem-3965	224	11	banking	banking	NOUN
fbem-3965	224	12	sector	sector	NOUN
fbem-3965	224	13	.	.	PUNCT
fbem-3965	225	1	central	central	ADJ
fbem-3965	225	2	european	european	PROPN
fbem-3965	225	3	business	business	PROPN
fbem-3965	225	4	review	review	PROPN
fbem-3965	225	5	,	,	PUNCT
fbem-3965	225	6	2(4	2(4	NUM
fbem-3965	225	7	)	)	PUNCT
fbem-3965	225	8	,	,	PUNCT
fbem-3965	226	1	15–23	15–23	NUM
fbem-3965	226	2	.	.	PUNCT
fbem-3965	227	1	https://doi.org/10.18267/j.cebr.60	https://doi.org/10.18267/j.cebr.60	PROPN
fbem-3965	227	2	report	report	NOUN
fbem-3965	227	3	,	,	PUNCT
fbem-3965	227	4	a.	a.	NOUN
fbem-3965	227	5	(	(	PUNCT
fbem-3965	227	6	2019	2019	NUM
fbem-3965	227	7	)	)	PUNCT
fbem-3965	227	8	.	.	PUNCT
fbem-3965	228	1	[	[	X
fbem-3965	228	2	11	11	NUM
fbem-3965	228	3	]	]	X
fbem-3965	228	4	sivakumar	sivakumar	PROPN
fbem-3965	228	5	,	,	PUNCT
fbem-3965	228	6	m.	m.	NOUN
fbem-3965	228	7	,	,	PUNCT
fbem-3965	228	8	rengarajan	rengarajan	NOUN
fbem-3965	228	9	,	,	PUNCT
fbem-3965	228	10	v.	v.	PROPN
fbem-3965	228	11	,	,	PUNCT
fbem-3965	228	12	anand	anand	PROPN
fbem-3965	228	13	,	,	PUNCT
fbem-3965	228	14	v.	v.	PROPN
fbem-3965	228	15	v.	v.	ADP
fbem-3965	228	16	,	,	PUNCT
fbem-3965	228	17	srinivasan	srinivasan	NOUN
fbem-3965	228	18	,	,	PUNCT
fbem-3965	228	19	s.	s.	PROPN
fbem-3965	228	20	,	,	PUNCT
fbem-3965	228	21	kalayanasundaram	kalayanasundaram	PROPN
fbem-3965	228	22	,	,	PUNCT
fbem-3965	228	23	m.	m.	NOUN
fbem-3965	228	24	,	,	PUNCT
fbem-3965	228	25	&	&	CCONJ
fbem-3965	228	26	saravanakumar	saravanakumar	PROPN
fbem-3965	228	27	,	,	PUNCT
fbem-3965	228	28	g.	g.	PROPN
fbem-3965	228	29	r.	r.	PROPN
fbem-3965	228	30	(	(	PUNCT
fbem-3965	228	31	2017	2017	NUM
fbem-3965	228	32	)	)	PUNCT
fbem-3965	228	33	.	.	PUNCT
fbem-3965	229	1	a	a	DET
fbem-3965	229	2	study	study	NOUN
fbem-3965	229	3	on	on	ADP
fbem-3965	229	4	services	service	NOUN
fbem-3965	229	5	quality	quality	NOUN
fbem-3965	229	6	in	in	ADP
fbem-3965	229	7	atm	atm	PROPN
fbem-3965	229	8	services	service	NOUN
fbem-3965	229	9	in	in	ADP
fbem-3965	229	10	public	public	ADJ
fbem-3965	229	11	sector	sector	NOUN
fbem-3965	229	12	banks	bank	NOUN
fbem-3965	229	13	in	in	ADP
fbem-3965	229	14	kanchipuram	kanchipuram	PROPN
fbem-3965	229	15	town	town	NOUN
fbem-3965	229	16	.	.	PUNCT
fbem-3965	230	1	international	international	ADJ
fbem-3965	230	2	journal	journal	PROPN
fbem-3965	230	3	of	of	ADP
fbem-3965	230	4	economic	economic	ADJ
fbem-3965	230	5	research	research	NOUN
fbem-3965	230	6	,	,	PUNCT
fbem-3965	230	7	14(3	14(3	NUM
fbem-3965	230	8	)	)	PUNCT
fbem-3965	230	9	,	,	PUNCT
fbem-3965	230	10	401–412	401–412	NUM
fbem-3965	230	11	.	.	PUNCT
fbem-3965	231	1	[	[	X
fbem-3965	231	2	12	12	NUM
fbem-3965	231	3	]	]	X
fbem-3965	231	4	yilmaz	yilmaz	PROPN
fbem-3965	231	5	,	,	PUNCT
fbem-3965	231	6	v.	v.	PROPN
fbem-3965	231	7	,	,	PUNCT
fbem-3965	231	8	ari	ari	PROPN
fbem-3965	231	9	,	,	PUNCT
fbem-3965	231	10	e.	e.	PROPN
fbem-3965	231	11	,	,	PUNCT
fbem-3965	231	12	&	&	CCONJ
fbem-3965	231	13	gürbüz	gürbüz	PROPN
fbem-3965	231	14	,	,	PUNCT
fbem-3965	231	15	h.	h.	PROPN
fbem-3965	231	16	(	(	PUNCT
fbem-3965	231	17	2018	2018	NUM
fbem-3965	231	18	)	)	PUNCT
fbem-3965	231	19	.	.	PUNCT
fbem-3965	232	1	investigating	investigate	VERB
fbem-3965	232	2	the	the	DET
fbem-3965	232	3	relationship	relationship	NOUN
fbem-3965	232	4	between	between	ADP
fbem-3965	232	5	service	service	NOUN
fbem-3965	232	6	quality	quality	NOUN
fbem-3965	232	7	dimensions	dimension	NOUN
fbem-3965	232	8	,	,	PUNCT
fbem-3965	232	9	customer	customer	NOUN
fbem-3965	232	10	satisfaction	satisfaction	NOUN
fbem-3965	232	11	and	and	CCONJ
fbem-3965	232	12	loyalty	loyalty	NOUN
fbem-3965	232	13	in	in	ADP
fbem-3965	232	14	turkish	turkish	ADJ
fbem-3965	232	15	banking	banking	NOUN
fbem-3965	232	16	sector	sector	NOUN
fbem-3965	232	17	:	:	PUNCT
fbem-3965	232	18	an	an	DET
fbem-3965	232	19	application	application	NOUN
fbem-3965	232	20	of	of	ADP
fbem-3965	232	21	structural	structural	ADJ
fbem-3965	232	22	equation	equation	NOUN
fbem-3965	232	23	model	model	NOUN
fbem-3965	232	24	.	.	PUNCT
fbem-3965	233	1	international	international	ADJ
fbem-3965	233	2	journal	journal	PROPN
fbem-3965	233	3	of	of	ADP
fbem-3965	233	4	bank	bank	PROPN
fbem-3965	233	5	marketing	marketing	NOUN
fbem-3965	233	6	,	,	PUNCT
fbem-3965	233	7	36(3	36(3	NUM
fbem-3965	233	8	)	)	PUNCT
fbem-3965	233	9	,	,	PUNCT
fbem-3965	233	10	423–440	423–440	NUM
fbem-3965	233	11	.	.	PUNCT
fbem-3965	234	1	https://doi.org/10.1108/ijbm-02-2017-0037	https://doi.org/10.1108/ijbm-02-2017-0037	PROPN
fbem-3965	234	2	[	[	X
fbem-3965	234	3	13	13	NUM
fbem-3965	234	4	]	]	X
fbem-3965	234	5	yuen	yuen	PROPN
fbem-3965	234	6	,	,	PUNCT
fbem-3965	234	7	k.	k.	PROPN
fbem-3965	234	8	f.	f.	PROPN
fbem-3965	234	9	,	,	PUNCT
fbem-3965	234	10	&	&	CCONJ
fbem-3965	234	11	thai	thai	PROPN
fbem-3965	234	12	,	,	PUNCT
fbem-3965	234	13	v.	v.	PROPN
fbem-3965	234	14	v.	v.	PROPN
fbem-3965	234	15	(	(	PUNCT
fbem-3965	234	16	2015	2015	NUM
fbem-3965	234	17	)	)	PUNCT
fbem-3965	234	18	.	.	PUNCT
fbem-3965	235	1	service	service	NOUN
fbem-3965	235	2	quality	quality	NOUN
fbem-3965	235	3	and	and	CCONJ
fbem-3965	235	4	customer	customer	NOUN
fbem-3965	235	5	satisfaction	satisfaction	NOUN
fbem-3965	235	6	in	in	ADP
fbem-3965	235	7	liner	liner	NOUN
fbem-3965	235	8	shipping	shipping	NOUN
fbem-3965	235	9	.	.	PUNCT
fbem-3965	236	1	international	international	ADJ
fbem-3965	236	2	journal	journal	NOUN
fbem-3965	236	3	of	of	ADP
fbem-3965	236	4	quality	quality	NOUN
fbem-3965	236	5	and	and	CCONJ
fbem-3965	236	6	service	service	NOUN
fbem-3965	236	7	sciences	science	NOUN
fbem-3965	236	8	,	,	PUNCT
fbem-3965	236	9	7(2–3	7(2–3	PROPN
fbem-3965	236	10	)	)	PUNCT
fbem-3965	236	11	,	,	PUNCT
fbem-3965	236	12	170–183	170–183	NUM
fbem-3965	236	13	.	.	PUNCT
fbem-3965	236	14	https://doi.org/10.1108/ijqss-02-2015-0024	https://doi.org/10.1108/ijqss-02-2015-0024	PROPN
fbem-3965	237	1	[	[	X
fbem-3965	237	2	14	14	NUM
fbem-3965	237	3	]	]	X
fbem-3965	237	4	zhou	zhou	PROPN
fbem-3965	237	5	,	,	PUNCT
fbem-3965	237	6	l.	l.	PROPN
fbem-3965	237	7	(	(	PUNCT
fbem-3965	237	8	2004	2004	NUM
fbem-3965	237	9	)	)	PUNCT
fbem-3965	237	10	.	.	PUNCT
fbem-3965	238	1	a	a	DET
fbem-3965	238	2	dimension	dimension	NOUN
fbem-3965	238	3	-	-	PUNCT
fbem-3965	238	4	specific	specific	ADJ
fbem-3965	238	5	analysis	analysis	NOUN
fbem-3965	238	6	of	of	ADP
fbem-3965	238	7	performance	performance	NOUN
fbem-3965	238	8	-	-	PUNCT
fbem-3965	238	9	only	only	ADJ
fbem-3965	238	10	measurement	measurement	NOUN
fbem-3965	238	11	of	of	ADP
fbem-3965	238	12	service	service	NOUN
fbem-3965	238	13	quality	quality	NOUN
fbem-3965	238	14	and	and	CCONJ
fbem-3965	238	15	satisfaction	satisfaction	NOUN
fbem-3965	238	16	in	in	ADP
fbem-3965	238	17	china	china	PROPN
fbem-3965	238	18	’s	’s	PART
fbem-3965	238	19	retail	retail	ADJ
fbem-3965	238	20	banking	banking	NOUN
fbem-3965	238	21	.	.	PUNCT
fbem-3965	239	1	journal	journal	PROPN
fbem-3965	239	2	of	of	ADP
fbem-3965	239	3	services	service	NOUN
fbem-3965	239	4	marketing	marketing	NOUN
fbem-3965	239	5	,	,	PUNCT
fbem-3965	239	6	18(7	18(7	NUM
fbem-3965	239	7	)	)	PUNCT
fbem-3965	239	8	,	,	PUNCT
fbem-3965	239	9	534	534	NUM
fbem-3965	239	10	–	–	PUNCT
fbem-3965	239	11	546	546	NUM
fbem-3965	239	12	.	.	PUNCT
fbem-3965	240	1	https://doi.org/10.1108/08876040410561866	https://doi.org/10.1108/08876040410561866	PROPN
fbem-3965	241	1	[	[	X
fbem-3965	241	2	15	15	NUM
fbem-3965	241	3	]	]	X
fbem-3965	241	4	narteh	narteh	NOUN
fbem-3965	241	5	,	,	PUNCT
fbem-3965	241	6	b.	b.	PROPN
fbem-3965	241	7	(	(	PUNCT
fbem-3965	241	8	2018	2018	NUM
fbem-3965	241	9	)	)	PUNCT
fbem-3965	241	10	.	.	PUNCT
fbem-3965	242	1	service	service	NOUN
fbem-3965	242	2	quality	quality	NOUN
fbem-3965	242	3	and	and	CCONJ
fbem-3965	242	4	customer	customer	NOUN
fbem-3965	242	5	satisfaction	satisfaction	NOUN
fbem-3965	242	6	in	in	ADP
fbem-3965	242	7	ghanaian	ghanaian	ADJ
fbem-3965	242	8	retail	retail	ADJ
fbem-3965	242	9	banks	bank	NOUN
fbem-3965	242	10	:	:	PUNCT
fbem-3965	242	11	the	the	DET
fbem-3965	242	12	moderating	moderate	VERB
fbem-3965	242	13	role	role	NOUN
fbem-3965	242	14	of	of	ADP
fbem-3965	242	15	price	price	NOUN
fbem-3965	242	16	.	.	PUNCT
fbem-3965	243	1	international	international	ADJ
fbem-3965	243	2	journal	journal	PROPN
fbem-3965	243	3	of	of	ADP
fbem-3965	243	4	bank	bank	PROPN
fbem-3965	243	5	marketing	marketing	NOUN
fbem-3965	243	6	,	,	PUNCT
fbem-3965	243	7	36(1	36(1	NUM
fbem-3965	243	8	)	)	PUNCT
fbem-3965	243	9	,	,	PUNCT
fbem-3965	243	10	68–88	68–88	NUM
fbem-3965	243	11	.	.	PUNCT
fbem-3965	244	1	https://doi.org/10.1108/ijbm-08-2016-0118	https://doi.org/10.1108/ijbm-08-2016-0118	PROPN
fbem-3965	244	2	.	.	PUNCT