id	sid	tid	token	lemma	pos
fbem-4892	1	1	frontiers	frontier	NOUN
fbem-4892	1	2	in	in	ADP
fbem-4892	1	3	business	business	NOUN
fbem-4892	1	4	,	,	PUNCT
fbem-4892	1	5	economics	economic	NOUN
fbem-4892	1	6	and	and	CCONJ
fbem-4892	1	7	management	management	NOUN
fbem-4892	1	8	issn	issn	PROPN
fbem-4892	1	9	:	:	PUNCT
fbem-4892	1	10	2766	2766	NUM
fbem-4892	1	11	-	-	PUNCT
fbem-4892	1	12	824x	824x	NUM
fbem-4892	1	13	|	|	ADJ
fbem-4892	1	14	vol	vol	NOUN
fbem-4892	1	15	.	.	PUNCT
fbem-4892	2	1	7	7	NUM
fbem-4892	2	2	,	,	PUNCT
fbem-4892	2	3	no	no	INTJ
fbem-4892	2	4	.	.	NOUN
fbem-4892	2	5	2	2	NUM
fbem-4892	2	6	,	,	PUNCT
fbem-4892	2	7	2023	2023	NUM
fbem-4892	2	8	187	187	NUM
fbem-4892	2	9	research	research	NOUN
fbem-4892	2	10	on	on	ADP
fbem-4892	2	11	the	the	DET
fbem-4892	2	12	impact	impact	NOUN
fbem-4892	2	13	of	of	ADP
fbem-4892	2	14	multi‐channel	multi‐channel	NOUN
fbem-4892	2	15	integration	integration	NOUN
fbem-4892	2	16	quality	quality	NOUN
fbem-4892	2	17	on	on	ADP
fbem-4892	2	18	customers	customer	NOUN
fbem-4892	2	19	’	'	PUNCT
fbem-4892	2	20	engagement	engagement	NOUN
fbem-4892	2	21	behavior	behavior	NOUN
fbem-4892	2	22	wenhua	wenhua	PROPN
fbem-4892	2	23	zhu1	zhu1	PROPN
fbem-4892	2	24	,	,	PUNCT
fbem-4892	2	25	*	*	PUNCT
fbem-4892	3	1	1school	1school	NUM
fbem-4892	3	2	of	of	ADP
fbem-4892	3	3	economics	economic	NOUN
fbem-4892	3	4	and	and	CCONJ
fbem-4892	3	5	management	management	NOUN
fbem-4892	3	6	,	,	PUNCT
fbem-4892	3	7	chongqing	chongqing	PROPN
fbem-4892	3	8	university	university	PROPN
fbem-4892	3	9	of	of	ADP
fbem-4892	3	10	posts	post	NOUN
fbem-4892	3	11	and	and	CCONJ
fbem-4892	3	12	telecommunications	telecommunication	NOUN
fbem-4892	3	13	,	,	PUNCT
fbem-4892	3	14	chongqing	chongqing	PROPN
fbem-4892	3	15	,	,	PUNCT
fbem-4892	3	16	400065	400065	NUM
fbem-4892	3	17	,	,	PUNCT
fbem-4892	3	18	p.r	p.r	PROPN
fbem-4892	3	19	.	.	PROPN
fbem-4892	3	20	china	china	PROPN
fbem-4892	3	21	*	*	PUNCT
fbem-4892	3	22	corresponding	correspond	VERB
fbem-4892	3	23	author	author	NOUN
fbem-4892	3	24	abstract	abstract	NOUN
fbem-4892	3	25	:	:	PUNCT
fbem-4892	3	26	in	in	ADP
fbem-4892	3	27	the	the	DET
fbem-4892	3	28	face	face	NOUN
fbem-4892	3	29	of	of	ADP
fbem-4892	3	30	increasingly	increasingly	ADV
fbem-4892	3	31	fierce	fierce	ADJ
fbem-4892	3	32	market	market	NOUN
fbem-4892	3	33	competition	competition	NOUN
fbem-4892	3	34	,	,	PUNCT
fbem-4892	3	35	many	many	ADJ
fbem-4892	3	36	new	new	ADJ
fbem-4892	3	37	retailers	retailer	NOUN
fbem-4892	3	38	adopt	adopt	VERB
fbem-4892	3	39	online	online	ADV
fbem-4892	3	40	and	and	CCONJ
fbem-4892	3	41	offline	offline	ADJ
fbem-4892	3	42	multi	multi	ADJ
fbem-4892	3	43	-	-	ADJ
fbem-4892	3	44	channel	channel	ADJ
fbem-4892	3	45	integration	integration	NOUN
fbem-4892	3	46	to	to	PART
fbem-4892	3	47	enhance	enhance	VERB
fbem-4892	3	48	their	their	PRON
fbem-4892	3	49	attractiveness	attractiveness	NOUN
fbem-4892	3	50	and	and	CCONJ
fbem-4892	3	51	competitiveness	competitiveness	NOUN
fbem-4892	3	52	,	,	PUNCT
fbem-4892	3	53	and	and	CCONJ
fbem-4892	3	54	customer	customer	NOUN
fbem-4892	3	55	engagement	engagement	NOUN
fbem-4892	3	56	behavior	behavior	NOUN
fbem-4892	3	57	not	not	PART
fbem-4892	3	58	only	only	ADV
fbem-4892	3	59	provides	provide	VERB
fbem-4892	3	60	a	a	DET
fbem-4892	3	61	new	new	ADJ
fbem-4892	3	62	way	way	NOUN
fbem-4892	3	63	of	of	ADP
fbem-4892	3	64	marketing	marketing	NOUN
fbem-4892	3	65	management	management	NOUN
fbem-4892	3	66	for	for	ADP
fbem-4892	3	67	new	new	ADJ
fbem-4892	3	68	retailers	retailer	NOUN
fbem-4892	3	69	,	,	PUNCT
fbem-4892	3	70	but	but	CCONJ
fbem-4892	3	71	also	also	ADV
fbem-4892	3	72	contributes	contribute	VERB
fbem-4892	3	73	to	to	ADP
fbem-4892	3	74	the	the	DET
fbem-4892	3	75	increase	increase	NOUN
fbem-4892	3	76	of	of	ADP
fbem-4892	3	77	actual	actual	ADJ
fbem-4892	3	78	performance	performance	NOUN
fbem-4892	3	79	level	level	NOUN
fbem-4892	3	80	.	.	PUNCT
fbem-4892	4	1	to	to	PART
fbem-4892	4	2	elucidate	elucidate	VERB
fbem-4892	4	3	the	the	DET
fbem-4892	4	4	mechanism	mechanism	NOUN
fbem-4892	4	5	of	of	ADP
fbem-4892	4	6	the	the	DET
fbem-4892	4	7	multi	multi	ADJ
fbem-4892	4	8	-	-	ADJ
fbem-4892	4	9	channel	channel	NOUN
fbem-4892	4	10	integration	integration	NOUN
fbem-4892	4	11	quality	quality	NOUN
fbem-4892	4	12	of	of	ADP
fbem-4892	4	13	new	new	ADJ
fbem-4892	4	14	retail	retail	ADJ
fbem-4892	4	15	companies	company	NOUN
fbem-4892	4	16	on	on	ADP
fbem-4892	4	17	customer	customer	NOUN
fbem-4892	4	18	engagement	engagement	NOUN
fbem-4892	4	19	behavior	behavior	NOUN
fbem-4892	4	20	,	,	PUNCT
fbem-4892	4	21	a	a	DET
fbem-4892	4	22	pioneering	pioneering	ADJ
fbem-4892	4	23	model	model	NOUN
fbem-4892	4	24	was	be	AUX
fbem-4892	4	25	constructed	construct	VERB
fbem-4892	4	26	by	by	ADP
fbem-4892	4	27	introducing	introduce	VERB
fbem-4892	4	28	product	product	NOUN
fbem-4892	4	29	involvement	involvement	NOUN
fbem-4892	4	30	as	as	ADP
fbem-4892	4	31	a	a	DET
fbem-4892	4	32	mediating	mediate	VERB
fbem-4892	4	33	variable	variable	ADJ
fbem-4892	4	34	and	and	CCONJ
fbem-4892	4	35	regulatory	regulatory	ADJ
fbem-4892	4	36	orientation	orientation	NOUN
fbem-4892	4	37	(	(	PUNCT
fbem-4892	4	38	promotion	promotion	NOUN
fbem-4892	4	39	orientation	orientation	NOUN
fbem-4892	4	40	and	and	CCONJ
fbem-4892	4	41	defense	defense	NOUN
fbem-4892	4	42	orientation	orientation	NOUN
fbem-4892	4	43	)	)	PUNCT
fbem-4892	4	44	as	as	ADP
fbem-4892	4	45	a	a	DET
fbem-4892	4	46	moderating	moderate	VERB
fbem-4892	4	47	variable	variable	NOUN
fbem-4892	4	48	.	.	PUNCT
fbem-4892	5	1	510	510	NUM
fbem-4892	5	2	consumers	consumer	NOUN
fbem-4892	5	3	with	with	ADP
fbem-4892	5	4	shopping	shopping	NOUN
fbem-4892	5	5	experience	experience	NOUN
fbem-4892	5	6	in	in	ADP
fbem-4892	5	7	the	the	DET
fbem-4892	5	8	same	same	ADJ
fbem-4892	5	9	new	new	ADJ
fbem-4892	5	10	retail	retail	ADJ
fbem-4892	5	11	company	company	NOUN
fbem-4892	5	12	were	be	AUX
fbem-4892	5	13	selected	select	VERB
fbem-4892	5	14	for	for	ADP
fbem-4892	5	15	the	the	DET
fbem-4892	5	16	empirical	empirical	ADJ
fbem-4892	5	17	study	study	NOUN
fbem-4892	5	18	.	.	PUNCT
fbem-4892	6	1	the	the	DET
fbem-4892	6	2	findings	finding	NOUN
fbem-4892	6	3	of	of	ADP
fbem-4892	6	4	the	the	DET
fbem-4892	6	5	study	study	NOUN
fbem-4892	6	6	are	be	AUX
fbem-4892	6	7	as	as	SCONJ
fbem-4892	6	8	follows	follow	VERB
fbem-4892	6	9	:	:	PUNCT
fbem-4892	6	10	the	the	DET
fbem-4892	6	11	multi	multi	ADJ
fbem-4892	6	12	-	-	ADJ
fbem-4892	6	13	channel	channel	NOUN
fbem-4892	6	14	integration	integration	NOUN
fbem-4892	6	15	quality	quality	NOUN
fbem-4892	6	16	(	(	PUNCT
fbem-4892	6	17	transparency	transparency	NOUN
fbem-4892	6	18	of	of	ADP
fbem-4892	6	19	service	service	NOUN
fbem-4892	6	20	construction	construction	NOUN
fbem-4892	6	21	,	,	PUNCT
fbem-4892	6	22	freedom	freedom	NOUN
fbem-4892	6	23	of	of	ADP
fbem-4892	6	24	channel	channel	NOUN
fbem-4892	6	25	choice	choice	NOUN
fbem-4892	6	26	,	,	PUNCT
fbem-4892	6	27	process	process	NOUN
fbem-4892	6	28	consistency	consistency	NOUN
fbem-4892	6	29	and	and	CCONJ
fbem-4892	6	30	information	information	NOUN
fbem-4892	6	31	consistency	consistency	NOUN
fbem-4892	6	32	)	)	PUNCT
fbem-4892	6	33	significantly	significantly	ADV
fbem-4892	6	34	affects	affect	VERB
fbem-4892	6	35	customer	customer	NOUN
fbem-4892	6	36	engagement	engagement	NOUN
fbem-4892	6	37	behavior	behavior	NOUN
fbem-4892	6	38	;	;	PUNCT
fbem-4892	6	39	new	new	ADJ
fbem-4892	6	40	retail	retail	ADJ
fbem-4892	6	41	companies	company	NOUN
fbem-4892	6	42	should	should	AUX
fbem-4892	6	43	enhance	enhance	VERB
fbem-4892	6	44	product	product	NOUN
fbem-4892	6	45	involvement	involvement	NOUN
fbem-4892	6	46	by	by	ADP
fbem-4892	6	47	improving	improve	VERB
fbem-4892	6	48	the	the	DET
fbem-4892	6	49	attractiveness	attractiveness	NOUN
fbem-4892	6	50	of	of	ADP
fbem-4892	6	51	the	the	DET
fbem-4892	6	52	product	product	NOUN
fbem-4892	6	53	itself	itself	PRON
fbem-4892	6	54	,	,	PUNCT
fbem-4892	6	55	so	so	SCONJ
fbem-4892	6	56	that	that	SCONJ
fbem-4892	6	57	consumers	consumer	NOUN
fbem-4892	6	58	can	can	AUX
fbem-4892	6	59	enhance	enhance	VERB
fbem-4892	6	60	product	product	NOUN
fbem-4892	6	61	involvement	involvement	NOUN
fbem-4892	6	62	and	and	CCONJ
fbem-4892	6	63	thus	thus	ADV
fbem-4892	6	64	influence	influence	VERB
fbem-4892	6	65	customer	customer	NOUN
fbem-4892	6	66	engagement	engagement	NOUN
fbem-4892	6	67	behavior	behavior	NOUN
fbem-4892	6	68	;	;	PUNCT
fbem-4892	6	69	compared	compare	VERB
fbem-4892	6	70	with	with	ADP
fbem-4892	6	71	defense	defense	NOUN
fbem-4892	6	72	orientation	orientation	NOUN
fbem-4892	6	73	consumers	consumer	NOUN
fbem-4892	6	74	,	,	PUNCT
fbem-4892	6	75	product	product	NOUN
fbem-4892	6	76	involvement	involvement	NOUN
fbem-4892	6	77	has	have	VERB
fbem-4892	6	78	a	a	DET
fbem-4892	6	79	more	more	ADV
fbem-4892	6	80	significant	significant	ADJ
fbem-4892	6	81	positive	positive	ADJ
fbem-4892	6	82	impact	impact	NOUN
fbem-4892	6	83	on	on	ADP
fbem-4892	6	84	promotion	promotion	NOUN
fbem-4892	6	85	-	-	PUNCT
fbem-4892	6	86	oriented	orient	VERB
fbem-4892	6	87	consumers	consumer	NOUN
fbem-4892	6	88	and	and	CCONJ
fbem-4892	6	89	is	be	AUX
fbem-4892	6	90	more	more	ADV
fbem-4892	6	91	likely	likely	ADJ
fbem-4892	6	92	to	to	PART
fbem-4892	6	93	lead	lead	VERB
fbem-4892	6	94	to	to	ADP
fbem-4892	6	95	customer	customer	NOUN
fbem-4892	6	96	engagement	engagement	NOUN
fbem-4892	6	97	behavior	behavior	NOUN
fbem-4892	6	98	.	.	PUNCT
fbem-4892	7	1	the	the	DET
fbem-4892	7	2	above	above	ADJ
fbem-4892	7	3	findings	finding	NOUN
fbem-4892	7	4	imply	imply	VERB
fbem-4892	7	5	rich	rich	ADJ
fbem-4892	7	6	managerial	managerial	ADJ
fbem-4892	7	7	insights	insight	NOUN
fbem-4892	7	8	that	that	SCONJ
fbem-4892	7	9	new	new	ADJ
fbem-4892	7	10	retailers	retailer	NOUN
fbem-4892	7	11	in	in	ADP
fbem-4892	7	12	different	different	ADJ
fbem-4892	7	13	categories	category	NOUN
fbem-4892	7	14	can	can	AUX
fbem-4892	7	15	further	far	ADV
fbem-4892	7	16	enhance	enhance	VERB
fbem-4892	7	17	their	their	PRON
fbem-4892	7	18	competitiveness	competitiveness	NOUN
fbem-4892	7	19	by	by	ADP
fbem-4892	7	20	improving	improve	VERB
fbem-4892	7	21	the	the	DET
fbem-4892	7	22	multichannel	multichannel	ADJ
fbem-4892	7	23	integration	integration	NOUN
fbem-4892	7	24	quality	quality	NOUN
fbem-4892	7	25	and	and	CCONJ
fbem-4892	7	26	thus	thus	ADV
fbem-4892	7	27	influencing	influence	VERB
fbem-4892	7	28	customer	customer	NOUN
fbem-4892	7	29	engagement	engagement	NOUN
fbem-4892	7	30	behavior	behavior	NOUN
fbem-4892	7	31	.	.	PUNCT
fbem-4892	8	1	keywords	keyword	NOUN
fbem-4892	8	2	:	:	PUNCT
fbem-4892	8	3	multi	multi	ADJ
fbem-4892	8	4	-	-	ADJ
fbem-4892	8	5	channel	channel	NOUN
fbem-4892	8	6	integration	integration	NOUN
fbem-4892	8	7	quality	quality	NOUN
fbem-4892	8	8	,	,	PUNCT
fbem-4892	8	9	customer	customer	NOUN
fbem-4892	8	10	engagement	engagement	NOUN
fbem-4892	8	11	behavior	behavior	NOUN
fbem-4892	8	12	,	,	PUNCT
fbem-4892	8	13	product	product	NOUN
fbem-4892	8	14	involvement	involvement	NOUN
fbem-4892	8	15	,	,	PUNCT
fbem-4892	8	16	regulatory	regulatory	ADJ
fbem-4892	8	17	orientation	orientation	NOUN
fbem-4892	8	18	.	.	PUNCT
fbem-4892	9	1	1	1	X
fbem-4892	9	2	.	.	X
fbem-4892	9	3	introduction	introduction	NOUN
fbem-4892	9	4	as	as	ADP
fbem-4892	9	5	one	one	NUM
fbem-4892	9	6	of	of	ADP
fbem-4892	9	7	the	the	DET
fbem-4892	9	8	basic	basic	ADJ
fbem-4892	9	9	industries	industry	NOUN
fbem-4892	9	10	to	to	PART
fbem-4892	9	11	protect	protect	VERB
fbem-4892	9	12	and	and	CCONJ
fbem-4892	9	13	improve	improve	VERB
fbem-4892	9	14	people	people	NOUN
fbem-4892	9	15	's	's	PART
fbem-4892	9	16	livelihood	livelihood	NOUN
fbem-4892	9	17	(	(	PUNCT
fbem-4892	9	18	hwang	hwang	PROPN
fbem-4892	9	19	et	et	PROPN
fbem-4892	9	20	al	al	PROPN
fbem-4892	9	21	.	.	PROPN
fbem-4892	9	22	,	,	PUNCT
fbem-4892	9	23	2021	2021	NUM
fbem-4892	9	24	)	)	PUNCT
fbem-4892	9	25	,	,	PUNCT
fbem-4892	9	26	the	the	DET
fbem-4892	9	27	retail	retail	ADJ
fbem-4892	9	28	industry	industry	NOUN
fbem-4892	9	29	not	not	PART
fbem-4892	9	30	only	only	ADV
fbem-4892	9	31	occupies	occupy	VERB
fbem-4892	9	32	an	an	DET
fbem-4892	9	33	important	important	ADJ
fbem-4892	9	34	position	position	NOUN
fbem-4892	9	35	in	in	ADP
fbem-4892	9	36	the	the	DET
fbem-4892	9	37	national	national	ADJ
fbem-4892	9	38	economy	economy	NOUN
fbem-4892	9	39	,	,	PUNCT
fbem-4892	9	40	but	but	CCONJ
fbem-4892	9	41	also	also	ADV
fbem-4892	9	42	plays	play	VERB
fbem-4892	9	43	an	an	DET
fbem-4892	9	44	important	important	ADJ
fbem-4892	9	45	role	role	NOUN
fbem-4892	9	46	in	in	ADP
fbem-4892	9	47	facilitating	facilitate	VERB
fbem-4892	9	48	residents	resident	NOUN
fbem-4892	9	49	'	'	PART
fbem-4892	9	50	consumption	consumption	NOUN
fbem-4892	9	51	and	and	CCONJ
fbem-4892	9	52	stabilizing	stabilize	VERB
fbem-4892	9	53	market	market	NOUN
fbem-4892	9	54	prices	price	NOUN
fbem-4892	9	55	.	.	PUNCT
fbem-4892	10	1	according	accord	VERB
fbem-4892	10	2	to	to	ADP
fbem-4892	10	3	the	the	DET
fbem-4892	10	4	research	research	NOUN
fbem-4892	10	5	report	report	NOUN
fbem-4892	10	6	of	of	ADP
fbem-4892	10	7	china	china	PROPN
fbem-4892	10	8	internet	internet	PROPN
fbem-4892	10	9	network	network	PROPN
fbem-4892	10	10	information	information	NOUN
fbem-4892	10	11	center	center	NOUN
fbem-4892	10	12	(	(	PUNCT
fbem-4892	10	13	cnnic	cnnic	ADJ
fbem-4892	10	14	)	)	PUNCT
fbem-4892	10	15	,	,	PUNCT
fbem-4892	10	16	the	the	DET
fbem-4892	10	17	total	total	ADJ
fbem-4892	10	18	retail	retail	ADJ
fbem-4892	10	19	sales	sale	NOUN
fbem-4892	10	20	of	of	ADP
fbem-4892	10	21	social	social	ADJ
fbem-4892	10	22	consumer	consumer	NOUN
fbem-4892	10	23	goods	good	NOUN
fbem-4892	10	24	in	in	ADP
fbem-4892	10	25	the	the	DET
fbem-4892	10	26	first	first	ADJ
fbem-4892	10	27	three	three	NUM
fbem-4892	10	28	quarters	quarter	NOUN
fbem-4892	10	29	of	of	ADP
fbem-4892	10	30	2022	2022	NUM
fbem-4892	10	31	reached	reach	VERB
fbem-4892	10	32	32.03	32.03	NUM
fbem-4892	10	33	trillion	trillion	NUM
fbem-4892	10	34	yuan	yuan	NOUN
fbem-4892	10	35	,	,	PUNCT
fbem-4892	10	36	among	among	ADP
fbem-4892	10	37	which	which	PRON
fbem-4892	10	38	,	,	PUNCT
fbem-4892	10	39	the	the	DET
fbem-4892	10	40	total	total	ADJ
fbem-4892	10	41	online	online	ADJ
fbem-4892	10	42	retail	retail	ADJ
fbem-4892	10	43	sales	sale	NOUN
fbem-4892	10	44	accounted	account	VERB
fbem-4892	10	45	for	for	ADP
fbem-4892	10	46	25.7	25.7	NUM
fbem-4892	10	47	%	%	NOUN
fbem-4892	10	48	,	,	PUNCT
fbem-4892	10	49	reaching	reach	VERB
fbem-4892	10	50	8.24	8.24	NUM
fbem-4892	10	51	trillion	trillion	NUM
fbem-4892	10	52	yuan	yuan	NOUN
fbem-4892	10	53	,	,	PUNCT
fbem-4892	10	54	with	with	ADP
fbem-4892	10	55	a	a	DET
fbem-4892	10	56	yearon	yearon	NOUN
fbem-4892	10	57	-	-	PUNCT
fbem-4892	10	58	year	year	NOUN
fbem-4892	10	59	growth	growth	NOUN
fbem-4892	10	60	of	of	ADP
fbem-4892	10	61	6.1	6.1	NUM
fbem-4892	10	62	%	%	NOUN
fbem-4892	10	63	compared	compare	VERB
fbem-4892	10	64	with	with	ADP
fbem-4892	10	65	2021	2021	NUM
fbem-4892	10	66	.	.	PUNCT
fbem-4892	11	1	therefore	therefore	ADV
fbem-4892	11	2	,	,	PUNCT
fbem-4892	11	3	driven	drive	VERB
fbem-4892	11	4	by	by	ADP
fbem-4892	11	5	various	various	ADJ
fbem-4892	11	6	reasons	reason	NOUN
fbem-4892	11	7	such	such	ADJ
fbem-4892	11	8	as	as	ADP
fbem-4892	11	9	the	the	DET
fbem-4892	11	10	upgrading	upgrading	NOUN
fbem-4892	11	11	of	of	ADP
fbem-4892	11	12	residents	resident	NOUN
fbem-4892	11	13	'	'	PART
fbem-4892	11	14	consumption	consumption	NOUN
fbem-4892	11	15	and	and	CCONJ
fbem-4892	11	16	the	the	DET
fbem-4892	11	17	change	change	NOUN
fbem-4892	11	18	of	of	ADP
fbem-4892	11	19	market	market	NOUN
fbem-4892	11	20	competition	competition	NOUN
fbem-4892	11	21	,	,	PUNCT
fbem-4892	11	22	many	many	ADJ
fbem-4892	11	23	traditional	traditional	ADJ
fbem-4892	11	24	retail	retail	ADJ
fbem-4892	11	25	companies	company	NOUN
fbem-4892	11	26	,	,	PUNCT
fbem-4892	11	27	considering	consider	VERB
fbem-4892	11	28	the	the	DET
fbem-4892	11	29	significant	significant	ADJ
fbem-4892	11	30	advantages	advantage	NOUN
fbem-4892	11	31	of	of	ADP
fbem-4892	11	32	online	online	ADJ
fbem-4892	11	33	channels	channel	NOUN
fbem-4892	11	34	,	,	PUNCT
fbem-4892	11	35	have	have	AUX
fbem-4892	11	36	started	start	VERB
fbem-4892	11	37	to	to	PART
fbem-4892	11	38	make	make	VERB
fbem-4892	11	39	some	some	DET
fbem-4892	11	40	transformations	transformation	NOUN
fbem-4892	11	41	such	such	ADJ
fbem-4892	11	42	as	as	ADP
fbem-4892	11	43	joining	join	VERB
fbem-4892	11	44	e	e	PROPN
fbem-4892	11	45	-	-	NOUN
fbem-4892	11	46	commerce	commerce	NOUN
fbem-4892	11	47	platforms	platform	NOUN
fbem-4892	11	48	and	and	CCONJ
fbem-4892	11	49	increasing	increase	VERB
fbem-4892	11	50	online	online	ADJ
fbem-4892	11	51	sales	sale	NOUN
fbem-4892	11	52	channels	channel	NOUN
fbem-4892	11	53	to	to	PART
fbem-4892	11	54	try	try	VERB
fbem-4892	11	55	to	to	PART
fbem-4892	11	56	change	change	VERB
fbem-4892	11	57	their	their	PRON
fbem-4892	11	58	current	current	ADJ
fbem-4892	11	59	development	development	NOUN
fbem-4892	11	60	disadvantages	disadvantage	NOUN
fbem-4892	11	61	(	(	PUNCT
fbem-4892	11	62	hübner	hübner	NOUN
fbem-4892	11	63	et	et	PROPN
fbem-4892	11	64	al	al	PROPN
fbem-4892	11	65	.	.	PROPN
fbem-4892	11	66	,	,	PUNCT
fbem-4892	11	67	2015	2015	NUM
fbem-4892	11	68	)	)	PUNCT
fbem-4892	11	69	.	.	PUNCT
fbem-4892	12	1	therefore	therefore	ADV
fbem-4892	12	2	,	,	PUNCT
fbem-4892	12	3	the	the	DET
fbem-4892	12	4	new	new	ADJ
fbem-4892	12	5	multi	multi	ADJ
fbem-4892	12	6	-	-	ADJ
fbem-4892	12	7	channel	channel	ADJ
fbem-4892	12	8	retailing	retailing	NOUN
fbem-4892	12	9	with	with	ADP
fbem-4892	12	10	online	online	ADJ
fbem-4892	12	11	and	and	CCONJ
fbem-4892	12	12	offline	offline	ADJ
fbem-4892	12	13	interoperability	interoperability	NOUN
fbem-4892	12	14	has	have	AUX
fbem-4892	12	15	not	not	PART
fbem-4892	12	16	only	only	ADV
fbem-4892	12	17	started	start	VERB
fbem-4892	12	18	to	to	PART
fbem-4892	12	19	become	become	VERB
fbem-4892	12	20	the	the	DET
fbem-4892	12	21	key	key	NOUN
fbem-4892	12	22	to	to	PART
fbem-4892	12	23	meet	meet	VERB
fbem-4892	12	24	residents	resident	NOUN
fbem-4892	12	25	'	'	PART
fbem-4892	12	26	personal	personal	ADJ
fbem-4892	12	27	consumption	consumption	NOUN
fbem-4892	12	28	needs	need	NOUN
fbem-4892	12	29	,	,	PUNCT
fbem-4892	12	30	but	but	CCONJ
fbem-4892	12	31	also	also	ADV
fbem-4892	12	32	the	the	DET
fbem-4892	12	33	primary	primary	ADJ
fbem-4892	12	34	method	method	NOUN
fbem-4892	12	35	to	to	PART
fbem-4892	12	36	break	break	VERB
fbem-4892	12	37	through	through	ADP
fbem-4892	12	38	the	the	DET
fbem-4892	12	39	bottleneck	bottleneck	NOUN
fbem-4892	12	40	of	of	ADP
fbem-4892	12	41	traditional	traditional	ADJ
fbem-4892	12	42	retail	retail	ADJ
fbem-4892	12	43	development	development	NOUN
fbem-4892	12	44	(	(	PUNCT
fbem-4892	12	45	bttcher	bttcher	PROPN
fbem-4892	12	46	et	et	PROPN
fbem-4892	12	47	al	al	PROPN
fbem-4892	12	48	.	.	PROPN
fbem-4892	12	49	,	,	PUNCT
fbem-4892	12	50	2021	2021	NUM
fbem-4892	12	51	)	)	PUNCT
fbem-4892	12	52	.	.	PUNCT
fbem-4892	13	1	the	the	DET
fbem-4892	13	2	implementation	implementation	NOUN
fbem-4892	13	3	of	of	ADP
fbem-4892	13	4	high	high	ADJ
fbem-4892	13	5	-	-	PUNCT
fbem-4892	13	6	quality	quality	NOUN
fbem-4892	13	7	multi	multi	ADJ
fbem-4892	13	8	-	-	ADJ
fbem-4892	13	9	channel	channel	ADJ
fbem-4892	13	10	integration	integration	NOUN
fbem-4892	13	11	by	by	ADP
fbem-4892	13	12	retailers	retailer	NOUN
fbem-4892	13	13	can	can	AUX
fbem-4892	13	14	then	then	ADV
fbem-4892	13	15	maximize	maximize	VERB
fbem-4892	13	16	customer	customer	NOUN
fbem-4892	13	17	attraction	attraction	NOUN
fbem-4892	13	18	(	(	PUNCT
fbem-4892	13	19	cook	cook	NOUN
fbem-4892	13	20	,	,	PUNCT
fbem-4892	13	21	2014	2014	NUM
fbem-4892	13	22	)	)	PUNCT
fbem-4892	13	23	,	,	PUNCT
fbem-4892	13	24	significantly	significantly	ADV
fbem-4892	13	25	influence	influence	VERB
fbem-4892	13	26	consumers	consumer	NOUN
fbem-4892	13	27	'	'	PART
fbem-4892	13	28	product	product	NOUN
fbem-4892	13	29	involvement	involvement	NOUN
fbem-4892	13	30	in	in	ADP
fbem-4892	13	31	the	the	DET
fbem-4892	13	32	retailer	retailer	NOUN
fbem-4892	13	33	,	,	PUNCT
fbem-4892	13	34	which	which	PRON
fbem-4892	13	35	in	in	ADP
fbem-4892	13	36	turn	turn	NOUN
fbem-4892	13	37	leads	lead	VERB
fbem-4892	13	38	to	to	ADP
fbem-4892	13	39	engagement	engagement	NOUN
fbem-4892	13	40	behaviors	behavior	NOUN
fbem-4892	13	41	,	,	PUNCT
fbem-4892	13	42	such	such	ADJ
fbem-4892	13	43	as	as	ADP
fbem-4892	13	44	word	word	NOUN
fbem-4892	13	45	-	-	PUNCT
fbem-4892	13	46	of	of	ADP
fbem-4892	13	47	-	-	PUNCT
fbem-4892	13	48	mouth	mouth	NOUN
fbem-4892	13	49	communication	communication	NOUN
fbem-4892	13	50	and	and	CCONJ
fbem-4892	13	51	positive	positive	ADJ
fbem-4892	13	52	feedback	feedback	NOUN
fbem-4892	13	53	,	,	PUNCT
fbem-4892	13	54	thus	thus	ADV
fbem-4892	13	55	attracting	attract	VERB
fbem-4892	13	56	more	more	ADJ
fbem-4892	13	57	consumers	consumer	NOUN
fbem-4892	13	58	and	and	CCONJ
fbem-4892	13	59	contributing	contribute	VERB
fbem-4892	13	60	to	to	ADP
fbem-4892	13	61	the	the	DET
fbem-4892	13	62	continuous	continuous	ADJ
fbem-4892	13	63	improvement	improvement	NOUN
fbem-4892	13	64	of	of	ADP
fbem-4892	13	65	business	business	NOUN
fbem-4892	13	66	performance	performance	NOUN
fbem-4892	13	67	levels	level	NOUN
fbem-4892	13	68	(	(	PUNCT
fbem-4892	13	69	tagashira	tagashira	VERB
fbem-4892	13	70	et	et	PROPN
fbem-4892	13	71	al	al	PROPN
fbem-4892	13	72	.	.	PROPN
fbem-4892	13	73	,	,	PUNCT
fbem-4892	13	74	2019	2019	NUM
fbem-4892	13	75	;	;	PUNCT
fbem-4892	13	76	menezes	meneze	NOUN
fbem-4892	13	77	et	et	PROPN
fbem-4892	13	78	al	al	PROPN
fbem-4892	13	79	.	.	PROPN
fbem-4892	13	80	,	,	PUNCT
fbem-4892	13	81	2021	2021	NUM
fbem-4892	13	82	)	)	PUNCT
fbem-4892	13	83	.	.	PUNCT
fbem-4892	14	1	however	however	ADV
fbem-4892	14	2	,	,	PUNCT
fbem-4892	14	3	in	in	ADP
fbem-4892	14	4	the	the	DET
fbem-4892	14	5	practical	practical	ADJ
fbem-4892	14	6	activities	activity	NOUN
fbem-4892	14	7	of	of	ADP
fbem-4892	14	8	enterprises	enterprise	NOUN
fbem-4892	14	9	,	,	PUNCT
fbem-4892	14	10	although	although	SCONJ
fbem-4892	14	11	the	the	DET
fbem-4892	14	12	integration	integration	NOUN
fbem-4892	14	13	and	and	CCONJ
fbem-4892	14	14	interaction	interaction	NOUN
fbem-4892	14	15	of	of	ADP
fbem-4892	14	16	offline	offline	ADJ
fbem-4892	14	17	and	and	CCONJ
fbem-4892	14	18	online	online	ADJ
fbem-4892	14	19	channels	channel	NOUN
fbem-4892	14	20	are	be	AUX
fbem-4892	14	21	currently	currently	ADV
fbem-4892	14	22	considered	consider	VERB
fbem-4892	14	23	as	as	ADP
fbem-4892	14	24	the	the	DET
fbem-4892	14	25	norm	norm	NOUN
fbem-4892	14	26	by	by	ADP
fbem-4892	14	27	retail	retail	ADJ
fbem-4892	14	28	enterprises	enterprise	NOUN
fbem-4892	14	29	,	,	PUNCT
fbem-4892	14	30	most	most	ADJ
fbem-4892	14	31	of	of	ADP
fbem-4892	14	32	them	they	PRON
fbem-4892	14	33	do	do	AUX
fbem-4892	14	34	not	not	PART
fbem-4892	14	35	have	have	VERB
fbem-4892	14	36	a	a	DET
fbem-4892	14	37	clear	clear	ADJ
fbem-4892	14	38	idea	idea	NOUN
fbem-4892	14	39	about	about	ADP
fbem-4892	14	40	different	different	ADJ
fbem-4892	14	41	types	type	NOUN
fbem-4892	14	42	of	of	ADP
fbem-4892	14	43	products	product	NOUN
fbem-4892	14	44	and	and	CCONJ
fbem-4892	14	45	how	how	SCONJ
fbem-4892	14	46	to	to	PART
fbem-4892	14	47	effectively	effectively	ADV
fbem-4892	14	48	provide	provide	VERB
fbem-4892	14	49	multi	multi	ADJ
fbem-4892	14	50	-	-	ADJ
fbem-4892	14	51	channel	channel	ADJ
fbem-4892	14	52	services	service	NOUN
fbem-4892	14	53	,	,	PUNCT
fbem-4892	14	54	and	and	CCONJ
fbem-4892	14	55	simply	simply	ADV
fbem-4892	14	56	stacking	stack	VERB
fbem-4892	14	57	various	various	ADJ
fbem-4892	14	58	retail	retail	ADJ
fbem-4892	14	59	channels	channel	NOUN
fbem-4892	14	60	does	do	AUX
fbem-4892	14	61	not	not	PART
fbem-4892	14	62	necessarily	necessarily	ADV
fbem-4892	14	63	improve	improve	VERB
fbem-4892	14	64	the	the	DET
fbem-4892	14	65	business	business	NOUN
fbem-4892	14	66	efficiency	efficiency	NOUN
fbem-4892	14	67	of	of	ADP
fbem-4892	14	68	enterprises	enterprise	NOUN
fbem-4892	14	69	,	,	PUNCT
fbem-4892	14	70	and	and	CCONJ
fbem-4892	14	71	may	may	AUX
fbem-4892	14	72	even	even	ADV
fbem-4892	14	73	damage	damage	VERB
fbem-4892	14	74	the	the	DET
fbem-4892	14	75	original	original	ADJ
fbem-4892	14	76	channels	channel	NOUN
fbem-4892	14	77	of	of	ADP
fbem-4892	14	78	enterprises	enterprise	NOUN
fbem-4892	14	79	,	,	PUNCT
fbem-4892	14	80	thus	thus	ADV
fbem-4892	14	81	harming	harm	VERB
fbem-4892	14	82	product	product	NOUN
fbem-4892	14	83	involvement	involvement	NOUN
fbem-4892	14	84	and	and	CCONJ
fbem-4892	14	85	engagement	engagement	NOUN
fbem-4892	14	86	behavior	behavior	NOUN
fbem-4892	14	87	.	.	PUNCT
fbem-4892	15	1	therefore	therefore	ADV
fbem-4892	15	2	,	,	PUNCT
fbem-4892	15	3	the	the	DET
fbem-4892	15	4	multi	multi	ADJ
fbem-4892	15	5	-	-	ADJ
fbem-4892	15	6	channel	channel	NOUN
fbem-4892	15	7	integration	integration	NOUN
fbem-4892	15	8	quality	quality	NOUN
fbem-4892	15	9	of	of	ADP
fbem-4892	15	10	retailers	retailer	NOUN
fbem-4892	15	11	and	and	CCONJ
fbem-4892	15	12	has	have	AUX
fbem-4892	15	13	attracted	attract	VERB
fbem-4892	15	14	the	the	DET
fbem-4892	15	15	attention	attention	NOUN
fbem-4892	15	16	of	of	ADP
fbem-4892	15	17	many	many	ADJ
fbem-4892	15	18	scholars	scholar	NOUN
fbem-4892	15	19	and	and	CCONJ
fbem-4892	15	20	enterprises	enterprise	NOUN
fbem-4892	15	21	(	(	PUNCT
fbem-4892	15	22	melsted	melste	VERB
fbem-4892	15	23	,	,	PUNCT
fbem-4892	15	24	2015	2015	NUM
fbem-4892	15	25	)	)	PUNCT
fbem-4892	15	26	.	.	PUNCT
fbem-4892	16	1	at	at	ADP
fbem-4892	16	2	present	present	ADJ
fbem-4892	16	3	,	,	PUNCT
fbem-4892	16	4	a	a	DET
fbem-4892	16	5	large	large	ADJ
fbem-4892	16	6	number	number	NOUN
fbem-4892	16	7	of	of	ADP
fbem-4892	16	8	studies	study	NOUN
fbem-4892	16	9	have	have	AUX
fbem-4892	16	10	shown	show	VERB
fbem-4892	16	11	that	that	SCONJ
fbem-4892	16	12	the	the	DET
fbem-4892	16	13	implementation	implementation	NOUN
fbem-4892	16	14	of	of	ADP
fbem-4892	16	15	efficient	efficient	ADJ
fbem-4892	16	16	multi	multi	ADJ
fbem-4892	16	17	-	-	ADJ
fbem-4892	16	18	channel	channel	NOUN
fbem-4892	16	19	integration	integration	NOUN
fbem-4892	16	20	strategies	strategy	NOUN
fbem-4892	16	21	by	by	ADP
fbem-4892	16	22	firms	firm	NOUN
fbem-4892	16	23	can	can	AUX
fbem-4892	16	24	have	have	VERB
fbem-4892	16	25	a	a	DET
fbem-4892	16	26	significant	significant	ADJ
fbem-4892	16	27	impact	impact	NOUN
fbem-4892	16	28	on	on	ADP
fbem-4892	16	29	consumer	consumer	NOUN
fbem-4892	16	30	intentions	intention	NOUN
fbem-4892	16	31	or	or	CCONJ
fbem-4892	16	32	behaviors	behavior	NOUN
fbem-4892	16	33	,	,	PUNCT
fbem-4892	16	34	mainly	mainly	ADV
fbem-4892	16	35	involving	involve	VERB
fbem-4892	16	36	customer	customer	NOUN
fbem-4892	16	37	loyalty	loyalty	NOUN
fbem-4892	16	38	(	(	PUNCT
fbem-4892	16	39	asare	asare	VERB
fbem-4892	16	40	et	et	PROPN
fbem-4892	16	41	al	al	PROPN
fbem-4892	16	42	.	.	PROPN
fbem-4892	16	43	,	,	PUNCT
fbem-4892	16	44	2022	2022	NUM
fbem-4892	16	45	)	)	PUNCT
fbem-4892	16	46	,	,	PUNCT
fbem-4892	16	47	purchase	purchase	NOUN
fbem-4892	16	48	intentions	intention	NOUN
fbem-4892	16	49	(	(	PUNCT
fbem-4892	16	50	oliver	oliver	PROPN
fbem-4892	16	51	et	et	PROPN
fbem-4892	16	52	al	al	PROPN
fbem-4892	16	53	.	.	PROPN
fbem-4892	16	54	,	,	PUNCT
fbem-4892	16	55	2015	2015	NUM
fbem-4892	16	56	)	)	PUNCT
fbem-4892	16	57	,	,	PUNCT
fbem-4892	16	58	and	and	CCONJ
fbem-4892	16	59	cross	cross	ADJ
fbem-4892	16	60	-	-	ADJ
fbem-4892	16	61	channel	channel	ADJ
fbem-4892	16	62	retention	retention	NOUN
fbem-4892	16	63	behaviors	behavior	NOUN
fbem-4892	16	64	(	(	PUNCT
fbem-4892	16	65	nguyen	nguyen	NOUN
fbem-4892	16	66	et	et	PROPN
fbem-4892	16	67	al	al	PROPN
fbem-4892	16	68	.	.	PROPN
fbem-4892	16	69	,	,	PUNCT
fbem-4892	16	70	2022	2022	NUM
fbem-4892	16	71	)	)	PUNCT
fbem-4892	16	72	.	.	PUNCT
fbem-4892	17	1	while	while	SCONJ
fbem-4892	17	2	in	in	ADP
fbem-4892	17	3	the	the	DET
fbem-4892	17	4	social	social	ADJ
fbem-4892	17	5	media	medium	NOUN
fbem-4892	17	6	environment	environment	NOUN
fbem-4892	17	7	,	,	PUNCT
fbem-4892	17	8	many	many	ADJ
fbem-4892	17	9	new	new	ADJ
fbem-4892	17	10	retailers	retailer	NOUN
fbem-4892	17	11	consider	consider	VERB
fbem-4892	17	12	customer	customer	NOUN
fbem-4892	17	13	engagement	engagement	NOUN
fbem-4892	17	14	behavior	behavior	NOUN
fbem-4892	17	15	as	as	ADP
fbem-4892	17	16	a	a	DET
fbem-4892	17	17	core	core	NOUN
fbem-4892	17	18	competency	competency	NOUN
fbem-4892	17	19	(	(	PUNCT
fbem-4892	17	20	blackmon	blackmon	PROPN
fbem-4892	17	21	,	,	PUNCT
fbem-4892	17	22	2016	2016	NUM
fbem-4892	17	23	)	)	PUNCT
fbem-4892	17	24	,	,	PUNCT
fbem-4892	17	25	there	there	PRON
fbem-4892	17	26	are	be	VERB
fbem-4892	17	27	few	few	ADJ
fbem-4892	17	28	studies	study	NOUN
fbem-4892	17	29	on	on	ADP
fbem-4892	17	30	the	the	DET
fbem-4892	17	31	impact	impact	NOUN
fbem-4892	17	32	of	of	ADP
fbem-4892	17	33	integration	integration	NOUN
fbem-4892	17	34	quality	quality	NOUN
fbem-4892	17	35	on	on	ADP
fbem-4892	17	36	it	it	PRON
fbem-4892	17	37	.	.	PUNCT
fbem-4892	18	1	in	in	ADP
fbem-4892	18	2	the	the	DET
fbem-4892	18	3	era	era	NOUN
fbem-4892	18	4	of	of	ADP
fbem-4892	18	5	high	high	ADJ
fbem-4892	18	6	-	-	PUNCT
fbem-4892	18	7	speed	speed	NOUN
fbem-4892	18	8	information	information	NOUN
fbem-4892	18	9	dissemination	dissemination	NOUN
fbem-4892	18	10	,	,	PUNCT
fbem-4892	18	11	consumers	consumer	NOUN
fbem-4892	18	12	can	can	AUX
fbem-4892	18	13	obtain	obtain	VERB
fbem-4892	18	14	relevant	relevant	ADJ
fbem-4892	18	15	information	information	NOUN
fbem-4892	18	16	about	about	ADP
fbem-4892	18	17	a	a	DET
fbem-4892	18	18	company	company	NOUN
fbem-4892	18	19	or	or	CCONJ
fbem-4892	18	20	product	product	NOUN
fbem-4892	18	21	from	from	ADP
fbem-4892	18	22	multiple	multiple	ADJ
fbem-4892	18	23	channels	channel	NOUN
fbem-4892	18	24	,	,	PUNCT
fbem-4892	18	25	and	and	CCONJ
fbem-4892	18	26	the	the	DET
fbem-4892	18	27	more	more	ADJ
fbem-4892	18	28	information	information	NOUN
fbem-4892	18	29	they	they	PRON
fbem-4892	18	30	know	know	VERB
fbem-4892	18	31	,	,	PUNCT
fbem-4892	18	32	the	the	PRON
fbem-4892	18	33	more	more	ADV
fbem-4892	18	34	likely	likely	ADJ
fbem-4892	18	35	they	they	PRON
fbem-4892	18	36	are	be	AUX
fbem-4892	18	37	to	to	PART
fbem-4892	18	38	influence	influence	VERB
fbem-4892	18	39	subsequent	subsequent	ADJ
fbem-4892	18	40	behavioral	behavioral	ADJ
fbem-4892	18	41	tendencies	tendency	NOUN
fbem-4892	18	42	,	,	PUNCT
fbem-4892	18	43	while	while	SCONJ
fbem-4892	18	44	existing	existing	ADJ
fbem-4892	18	45	studies	study	NOUN
fbem-4892	18	46	have	have	AUX
fbem-4892	18	47	ignored	ignore	VERB
fbem-4892	18	48	the	the	DET
fbem-4892	18	49	mediating	mediate	VERB
fbem-4892	18	50	effect	effect	NOUN
fbem-4892	18	51	of	of	ADP
fbem-4892	18	52	product	product	NOUN
fbem-4892	18	53	involvement	involvement	NOUN
fbem-4892	18	54	in	in	ADP
fbem-4892	18	55	this	this	DET
fbem-4892	18	56	context	context	NOUN
fbem-4892	18	57	.	.	PUNCT
fbem-4892	19	1	regulatory	regulatory	ADJ
fbem-4892	19	2	orientation	orientation	NOUN
fbem-4892	19	3	also	also	ADV
fbem-4892	19	4	affects	affect	VERB
fbem-4892	19	5	consumers	consumer	NOUN
fbem-4892	19	6	'	'	PART
fbem-4892	19	7	final	final	ADJ
fbem-4892	19	8	intentions	intention	NOUN
fbem-4892	19	9	or	or	CCONJ
fbem-4892	19	10	behavioral	behavioral	ADJ
fbem-4892	19	11	tendencies	tendency	NOUN
fbem-4892	19	12	,	,	PUNCT
fbem-4892	19	13	but	but	CCONJ
fbem-4892	19	14	few	few	ADJ
fbem-4892	19	15	studies	study	NOUN
fbem-4892	19	16	have	have	AUX
fbem-4892	19	17	addressed	address	VERB
fbem-4892	19	18	this	this	DET
fbem-4892	19	19	moderating	moderate	VERB
fbem-4892	19	20	variable	variable	NOUN
fbem-4892	19	21	in	in	ADP
fbem-4892	19	22	studies	study	NOUN
fbem-4892	19	23	of	of	ADP
fbem-4892	19	24	multi	multi	ADJ
fbem-4892	19	25	-	-	ADJ
fbem-4892	19	26	channel	channel	NOUN
fbem-4892	19	27	integration	integration	NOUN
fbem-4892	19	28	quality	quality	NOUN
fbem-4892	19	29	.	.	PUNCT
fbem-4892	20	1	based	base	VERB
fbem-4892	20	2	on	on	ADP
fbem-4892	20	3	the	the	DET
fbem-4892	20	4	above	above	ADJ
fbem-4892	20	5	research	research	NOUN
fbem-4892	20	6	shortcomings	shortcoming	NOUN
fbem-4892	20	7	,	,	PUNCT
fbem-4892	20	8	this	this	DET
fbem-4892	20	9	paper	paper	NOUN
fbem-4892	20	10	aims	aim	VERB
fbem-4892	20	11	to	to	PART
fbem-4892	20	12	explore	explore	VERB
fbem-4892	20	13	the	the	DET
fbem-4892	20	14	influence	influence	NOUN
fbem-4892	20	15	mechanism	mechanism	NOUN
fbem-4892	20	16	of	of	ADP
fbem-4892	20	17	multi	multi	ADJ
fbem-4892	20	18	-	-	ADJ
fbem-4892	20	19	channel	channel	NOUN
fbem-4892	20	20	integration	integration	NOUN
fbem-4892	20	21	quality	quality	NOUN
fbem-4892	20	22	on	on	ADP
fbem-4892	20	23	customer	customer	NOUN
fbem-4892	20	24	incorporation	incorporation	NOUN
fbem-4892	20	25	behavior	behavior	NOUN
fbem-4892	20	26	,	,	PUNCT
fbem-4892	20	27	and	and	CCONJ
fbem-4892	20	28	188	188	NUM
fbem-4892	20	29	use	use	NOUN
fbem-4892	20	30	product	product	NOUN
fbem-4892	20	31	involvement	involvement	NOUN
fbem-4892	20	32	as	as	ADP
fbem-4892	20	33	a	a	DET
fbem-4892	20	34	mediating	mediate	VERB
fbem-4892	20	35	variable	variable	ADJ
fbem-4892	20	36	and	and	CCONJ
fbem-4892	20	37	regulatory	regulatory	ADJ
fbem-4892	20	38	orientation	orientation	NOUN
fbem-4892	20	39	as	as	ADP
fbem-4892	20	40	a	a	DET
fbem-4892	20	41	moderating	moderate	VERB
fbem-4892	20	42	variable	variable	NOUN
fbem-4892	20	43	to	to	PART
fbem-4892	20	44	seek	seek	VERB
fbem-4892	20	45	how	how	SCONJ
fbem-4892	20	46	to	to	PART
fbem-4892	20	47	guide	guide	VERB
fbem-4892	20	48	consumers	consumer	NOUN
fbem-4892	20	49	'	'	PART
fbem-4892	20	50	active	active	ADJ
fbem-4892	20	51	communication	communication	NOUN
fbem-4892	20	52	on	on	ADP
fbem-4892	20	53	the	the	DET
fbem-4892	20	54	internet	internet	NOUN
fbem-4892	20	55	,	,	PUNCT
fbem-4892	20	56	which	which	PRON
fbem-4892	20	57	is	be	AUX
fbem-4892	20	58	conducive	conducive	ADJ
fbem-4892	20	59	to	to	ADP
fbem-4892	20	60	effectively	effectively	ADV
fbem-4892	20	61	enhancing	enhance	VERB
fbem-4892	20	62	the	the	DET
fbem-4892	20	63	effectiveness	effectiveness	NOUN
fbem-4892	20	64	of	of	ADP
fbem-4892	20	65	multi	multi	ADJ
fbem-4892	20	66	-	-	ADJ
fbem-4892	20	67	channel	channel	ADJ
fbem-4892	20	68	retail	retail	ADJ
fbem-4892	20	69	enterprises	enterprise	NOUN
fbem-4892	20	70	,	,	PUNCT
fbem-4892	20	71	in	in	ADP
fbem-4892	20	72	order	order	NOUN
fbem-4892	20	73	to	to	PART
fbem-4892	20	74	provide	provide	VERB
fbem-4892	20	75	theoretical	theoretical	ADJ
fbem-4892	20	76	support	support	NOUN
fbem-4892	20	77	and	and	CCONJ
fbem-4892	20	78	practical	practical	ADJ
fbem-4892	20	79	suggestions	suggestion	NOUN
fbem-4892	20	80	for	for	ADP
fbem-4892	20	81	multichannel	multichannel	ADJ
fbem-4892	20	82	integration	integration	NOUN
fbem-4892	20	83	of	of	ADP
fbem-4892	20	84	new	new	ADJ
fbem-4892	20	85	retail	retail	ADJ
fbem-4892	20	86	enterprises	enterprise	NOUN
fbem-4892	20	87	.	.	PUNCT
fbem-4892	21	1	2	2	X
fbem-4892	21	2	.	.	X
fbem-4892	21	3	literature	literature	NOUN
fbem-4892	21	4	review	review	VERB
fbem-4892	21	5	2.1	2.1	NUM
fbem-4892	21	6	.	.	PUNCT
fbem-4892	22	1	multichannel	multichannel	ADJ
fbem-4892	22	2	integration	integration	NOUN
fbem-4892	22	3	quality	quality	NOUN
fbem-4892	22	4	in	in	ADP
fbem-4892	22	5	recent	recent	ADJ
fbem-4892	22	6	years	year	NOUN
fbem-4892	23	1	,	,	PUNCT
fbem-4892	23	2	many	many	ADJ
fbem-4892	23	3	scholars	scholar	NOUN
fbem-4892	23	4	have	have	AUX
fbem-4892	23	5	defined	define	VERB
fbem-4892	23	6	multi	multi	ADJ
fbem-4892	23	7	-	-	ADJ
fbem-4892	23	8	channel	channel	ADJ
fbem-4892	23	9	integration	integration	NOUN
fbem-4892	23	10	from	from	ADP
fbem-4892	23	11	different	different	ADJ
fbem-4892	23	12	perspectives	perspective	NOUN
fbem-4892	23	13	.	.	PUNCT
fbem-4892	24	1	from	from	ADP
fbem-4892	24	2	the	the	DET
fbem-4892	24	3	firm	firm	NOUN
fbem-4892	24	4	's	's	PART
fbem-4892	24	5	perspective	perspective	NOUN
fbem-4892	24	6	,	,	PUNCT
fbem-4892	24	7	steinfield	steinfield	NOUN
fbem-4892	24	8	et	et	PROPN
fbem-4892	24	9	al.(2002	al.(2002	NOUN
fbem-4892	24	10	)	)	PUNCT
fbem-4892	24	11	defined	define	VERB
fbem-4892	24	12	multi	multi	ADJ
fbem-4892	24	13	-	-	ADJ
fbem-4892	24	14	channel	channel	ADJ
fbem-4892	24	15	integration	integration	NOUN
fbem-4892	24	16	quality	quality	NOUN
fbem-4892	24	17	as	as	ADP
fbem-4892	24	18	a	a	DET
fbem-4892	24	19	result	result	NOUN
fbem-4892	24	20	in	in	ADP
fbem-4892	24	21	which	which	PRON
fbem-4892	24	22	retailers	retailer	NOUN
fbem-4892	24	23	make	make	VERB
fbem-4892	24	24	full	full	ADJ
fbem-4892	24	25	use	use	NOUN
fbem-4892	24	26	of	of	ADP
fbem-4892	24	27	information	information	NOUN
fbem-4892	24	28	technology	technology	NOUN
fbem-4892	24	29	to	to	PART
fbem-4892	24	30	rationalize	rationalize	VERB
fbem-4892	24	31	the	the	DET
fbem-4892	24	32	allocation	allocation	NOUN
fbem-4892	24	33	of	of	ADP
fbem-4892	24	34	resources	resource	NOUN
fbem-4892	24	35	within	within	ADP
fbem-4892	24	36	the	the	DET
fbem-4892	24	37	firm	firm	NOUN
fbem-4892	24	38	.	.	PUNCT
fbem-4892	25	1	pentina	pentina	PROPN
fbem-4892	25	2	et	et	PROPN
fbem-4892	25	3	al.(2009	al.(2009	PROPN
fbem-4892	25	4	)	)	PUNCT
fbem-4892	25	5	argued	argue	VERB
fbem-4892	25	6	that	that	SCONJ
fbem-4892	25	7	multi	multi	ADJ
fbem-4892	25	8	-	-	ADJ
fbem-4892	25	9	channel	channel	ADJ
fbem-4892	25	10	integration	integration	NOUN
fbem-4892	25	11	quality	quality	NOUN
fbem-4892	25	12	consists	consist	VERB
fbem-4892	25	13	of	of	ADP
fbem-4892	25	14	two	two	NUM
fbem-4892	25	15	levels	level	NOUN
fbem-4892	25	16	:	:	PUNCT
fbem-4892	25	17	on	on	ADP
fbem-4892	25	18	the	the	DET
fbem-4892	25	19	one	one	NUM
fbem-4892	25	20	hand	hand	NOUN
fbem-4892	25	21	,	,	PUNCT
fbem-4892	25	22	it	it	PRON
fbem-4892	25	23	is	be	AUX
fbem-4892	25	24	integration	integration	NOUN
fbem-4892	25	25	quality	quality	NOUN
fbem-4892	25	26	at	at	ADP
fbem-4892	25	27	the	the	DET
fbem-4892	25	28	marketing	marketing	NOUN
fbem-4892	25	29	level	level	NOUN
fbem-4892	25	30	to	to	PART
fbem-4892	25	31	ensure	ensure	VERB
fbem-4892	25	32	consistency	consistency	NOUN
fbem-4892	25	33	of	of	ADP
fbem-4892	25	34	product	product	NOUN
fbem-4892	25	35	brand	brand	NOUN
fbem-4892	25	36	image	image	NOUN
fbem-4892	25	37	across	across	ADP
fbem-4892	25	38	channels	channel	NOUN
fbem-4892	25	39	;	;	PUNCT
fbem-4892	25	40	on	on	ADP
fbem-4892	25	41	the	the	DET
fbem-4892	25	42	other	other	ADJ
fbem-4892	25	43	hand	hand	NOUN
fbem-4892	25	44	,	,	PUNCT
fbem-4892	25	45	it	it	PRON
fbem-4892	25	46	is	be	AUX
fbem-4892	25	47	integration	integration	NOUN
fbem-4892	25	48	quality	quality	NOUN
fbem-4892	25	49	in	in	ADP
fbem-4892	25	50	operations	operation	NOUN
fbem-4892	25	51	and	and	CCONJ
fbem-4892	25	52	information	information	NOUN
fbem-4892	25	53	management	management	NOUN
fbem-4892	25	54	,	,	PUNCT
fbem-4892	25	55	integrating	integrate	VERB
fbem-4892	25	56	channel	channel	NOUN
fbem-4892	25	57	logistics	logistic	NOUN
fbem-4892	25	58	processes	process	NOUN
fbem-4892	25	59	and	and	CCONJ
fbem-4892	25	60	customer	customer	NOUN
fbem-4892	25	61	data	datum	NOUN
fbem-4892	25	62	.	.	PUNCT
fbem-4892	26	1	from	from	ADP
fbem-4892	26	2	a	a	DET
fbem-4892	26	3	consumer	consumer	NOUN
fbem-4892	26	4	perspective	perspective	NOUN
fbem-4892	26	5	,	,	PUNCT
fbem-4892	26	6	mcgoldrick	mcgoldrick	VERB
fbem-4892	26	7	et	et	PROPN
fbem-4892	26	8	al.(2007	al.(2007	NOUN
fbem-4892	26	9	)	)	PUNCT
fbem-4892	26	10	claimed	claim	VERB
fbem-4892	26	11	that	that	SCONJ
fbem-4892	26	12	multi	multi	ADJ
fbem-4892	26	13	-	-	ADJ
fbem-4892	26	14	channel	channel	ADJ
fbem-4892	26	15	integration	integration	NOUN
fbem-4892	26	16	quality	quality	NOUN
fbem-4892	26	17	is	be	AUX
fbem-4892	26	18	a	a	DET
fbem-4892	26	19	"	"	PUNCT
fbem-4892	26	20	seamless	seamless	ADJ
fbem-4892	26	21	"	"	PUNCT
fbem-4892	26	22	shopping	shopping	NOUN
fbem-4892	26	23	experience	experience	NOUN
fbem-4892	26	24	provided	provide	VERB
fbem-4892	26	25	by	by	ADP
fbem-4892	26	26	retailers	retailer	NOUN
fbem-4892	26	27	to	to	ADP
fbem-4892	26	28	customers	customer	NOUN
fbem-4892	26	29	,	,	PUNCT
fbem-4892	26	30	who	who	PRON
fbem-4892	26	31	can	can	AUX
fbem-4892	26	32	switch	switch	VERB
fbem-4892	26	33	between	between	ADP
fbem-4892	26	34	channels	channel	NOUN
fbem-4892	26	35	freely	freely	ADV
fbem-4892	26	36	at	at	ADP
fbem-4892	26	37	any	any	DET
fbem-4892	26	38	time	time	NOUN
fbem-4892	26	39	according	accord	VERB
fbem-4892	26	40	to	to	ADP
fbem-4892	26	41	their	their	PRON
fbem-4892	26	42	needs	need	NOUN
fbem-4892	26	43	.	.	PUNCT
fbem-4892	27	1	teltzrow	teltzrow	NOUN
fbem-4892	27	2	et	et	PROPN
fbem-4892	27	3	al.(2003	al.(2003	PROPN
fbem-4892	27	4	)	)	PUNCT
fbem-4892	27	5	found	find	VERB
fbem-4892	27	6	that	that	SCONJ
fbem-4892	27	7	multi	multi	ADJ
fbem-4892	27	8	-	-	ADJ
fbem-4892	27	9	channel	channel	ADJ
fbem-4892	27	10	retailers	retailer	NOUN
fbem-4892	27	11	are	be	AUX
fbem-4892	27	12	better	well	ADJ
fbem-4892	27	13	able	able	ADJ
fbem-4892	27	14	to	to	PART
fbem-4892	27	15	meet	meet	VERB
fbem-4892	27	16	the	the	DET
fbem-4892	27	17	diverse	diverse	ADJ
fbem-4892	27	18	needs	need	NOUN
fbem-4892	27	19	of	of	ADP
fbem-4892	27	20	consumers	consumer	NOUN
fbem-4892	27	21	and	and	CCONJ
fbem-4892	27	22	cater	cater	VERB
fbem-4892	27	23	to	to	ADP
fbem-4892	27	24	their	their	PRON
fbem-4892	27	25	consumption	consumption	NOUN
fbem-4892	27	26	habits	habit	NOUN
fbem-4892	27	27	than	than	ADP
fbem-4892	27	28	single	single	ADJ
fbem-4892	27	29	-	-	PUNCT
fbem-4892	27	30	channel	channel	NOUN
fbem-4892	27	31	retailers	retailer	NOUN
fbem-4892	27	32	.	.	PUNCT
fbem-4892	28	1	in	in	ADP
fbem-4892	28	2	fact	fact	NOUN
fbem-4892	28	3	,	,	PUNCT
fbem-4892	28	4	since	since	SCONJ
fbem-4892	28	5	multi	multi	ADJ
fbem-4892	28	6	-	-	ADJ
fbem-4892	28	7	channel	channel	ADJ
fbem-4892	28	8	integration	integration	NOUN
fbem-4892	28	9	quality	quality	NOUN
fbem-4892	28	10	involves	involve	VERB
fbem-4892	28	11	several	several	ADJ
fbem-4892	28	12	aspects	aspect	NOUN
fbem-4892	28	13	,	,	PUNCT
fbem-4892	28	14	some	some	DET
fbem-4892	28	15	scholars	scholar	NOUN
fbem-4892	28	16	define	define	VERB
fbem-4892	28	17	it	it	PRON
fbem-4892	28	18	by	by	ADP
fbem-4892	28	19	considering	consider	VERB
fbem-4892	28	20	both	both	CCONJ
fbem-4892	28	21	consumer	consumer	NOUN
fbem-4892	28	22	and	and	CCONJ
fbem-4892	28	23	business	business	NOUN
fbem-4892	28	24	perspectives	perspective	NOUN
fbem-4892	28	25	.	.	PUNCT
fbem-4892	29	1	cao	cao	PROPN
fbem-4892	29	2	et	et	PROPN
fbem-4892	29	3	al.(2015	al.(2015	PROPN
fbem-4892	29	4	)	)	PUNCT
fbem-4892	29	5	pointed	point	VERB
fbem-4892	29	6	out	out	ADP
fbem-4892	29	7	that	that	SCONJ
fbem-4892	29	8	multi	multi	ADJ
fbem-4892	29	9	-	-	ADJ
fbem-4892	29	10	channel	channel	ADJ
fbem-4892	29	11	integration	integration	NOUN
fbem-4892	29	12	quality	quality	NOUN
fbem-4892	29	13	is	be	AUX
fbem-4892	29	14	the	the	DET
fbem-4892	29	15	extent	extent	NOUN
fbem-4892	29	16	to	to	PART
fbem-4892	29	17	which	which	PRON
fbem-4892	29	18	a	a	DET
fbem-4892	29	19	company	company	NOUN
fbem-4892	29	20	coordinates	coordinate	VERB
fbem-4892	29	21	and	and	CCONJ
fbem-4892	29	22	integrates	integrate	VERB
fbem-4892	29	23	different	different	ADJ
fbem-4892	29	24	channels	channel	NOUN
fbem-4892	29	25	according	accord	VERB
fbem-4892	29	26	to	to	ADP
fbem-4892	29	27	the	the	DET
fbem-4892	29	28	actual	actual	ADJ
fbem-4892	29	29	market	market	NOUN
fbem-4892	29	30	conditions	condition	NOUN
fbem-4892	29	31	,	,	PUNCT
fbem-4892	29	32	which	which	PRON
fbem-4892	29	33	not	not	PART
fbem-4892	29	34	only	only	ADV
fbem-4892	29	35	benefits	benefit	VERB
fbem-4892	29	36	the	the	DET
fbem-4892	29	37	performance	performance	NOUN
fbem-4892	29	38	of	of	ADP
fbem-4892	29	39	the	the	DET
fbem-4892	29	40	company	company	NOUN
fbem-4892	29	41	but	but	CCONJ
fbem-4892	29	42	also	also	ADV
fbem-4892	29	43	facilitates	facilitate	VERB
fbem-4892	29	44	the	the	DET
fbem-4892	29	45	provision	provision	NOUN
fbem-4892	29	46	of	of	ADP
fbem-4892	29	47	services	service	NOUN
fbem-4892	29	48	to	to	ADP
fbem-4892	29	49	consumers	consumer	NOUN
fbem-4892	29	50	.	.	PUNCT
fbem-4892	30	1	therefore	therefore	ADV
fbem-4892	30	2	,	,	PUNCT
fbem-4892	30	3	this	this	DET
fbem-4892	30	4	paper	paper	NOUN
fbem-4892	30	5	considers	consider	VERB
fbem-4892	30	6	multichannel	multichannel	ADJ
fbem-4892	30	7	integrated	integrate	VERB
fbem-4892	30	8	quality	quality	NOUN
fbem-4892	30	9	as	as	ADP
fbem-4892	30	10	a	a	DET
fbem-4892	30	11	way	way	NOUN
fbem-4892	30	12	for	for	SCONJ
fbem-4892	30	13	consumers	consumer	NOUN
fbem-4892	30	14	to	to	PART
fbem-4892	30	15	experience	experience	VERB
fbem-4892	30	16	a	a	DET
fbem-4892	30	17	consistent	consistent	ADJ
fbem-4892	30	18	consumer	consumer	NOUN
fbem-4892	30	19	experience	experience	NOUN
fbem-4892	30	20	across	across	ADP
fbem-4892	30	21	multiple	multiple	ADJ
fbem-4892	30	22	channels	channel	NOUN
fbem-4892	30	23	,	,	PUNCT
fbem-4892	30	24	both	both	CCONJ
fbem-4892	30	25	online	online	ADJ
fbem-4892	30	26	and	and	CCONJ
fbem-4892	30	27	offline	offline	ADJ
fbem-4892	30	28	,	,	PUNCT
fbem-4892	30	29	by	by	ADP
fbem-4892	30	30	experiencing	experience	VERB
fbem-4892	30	31	the	the	DET
fbem-4892	30	32	same	same	ADJ
fbem-4892	30	33	seamless	seamless	ADJ
fbem-4892	30	34	service	service	NOUN
fbem-4892	30	35	provided	provide	VERB
fbem-4892	30	36	by	by	ADP
fbem-4892	30	37	the	the	DET
fbem-4892	30	38	same	same	ADJ
fbem-4892	30	39	new	new	ADJ
fbem-4892	30	40	retailer	retailer	NOUN
fbem-4892	30	41	.	.	PUNCT
fbem-4892	31	1	sousa(2006	sousa(2006	NOUN
fbem-4892	31	2	)	)	PUNCT
fbem-4892	31	3	considered	consider	VERB
fbem-4892	31	4	multi	multi	ADJ
fbem-4892	31	5	-	-	ADJ
fbem-4892	31	6	channel	channel	NOUN
fbem-4892	31	7	integration	integration	NOUN
fbem-4892	31	8	quality	quality	NOUN
fbem-4892	31	9	as	as	ADP
fbem-4892	31	10	the	the	DET
fbem-4892	31	11	most	most	ADV
fbem-4892	31	12	critical	critical	ADJ
fbem-4892	31	13	aspect	aspect	NOUN
fbem-4892	31	14	in	in	ADP
fbem-4892	31	15	determining	determine	VERB
fbem-4892	31	16	service	service	NOUN
fbem-4892	31	17	quality	quality	NOUN
fbem-4892	31	18	,	,	PUNCT
fbem-4892	31	19	and	and	CCONJ
fbem-4892	31	20	took	take	VERB
fbem-4892	31	21	the	the	DET
fbem-4892	31	22	lead	lead	NOUN
fbem-4892	31	23	in	in	ADP
fbem-4892	31	24	developing	develop	VERB
fbem-4892	31	25	criteria	criterion	NOUN
fbem-4892	31	26	to	to	PART
fbem-4892	31	27	measure	measure	VERB
fbem-4892	31	28	multi	multi	ADJ
fbem-4892	31	29	-	-	ADJ
fbem-4892	31	30	channel	channel	ADJ
fbem-4892	31	31	integration	integration	NOUN
fbem-4892	31	32	quality	quality	NOUN
fbem-4892	31	33	,	,	PUNCT
fbem-4892	31	34	which	which	PRON
fbem-4892	31	35	were	be	AUX
fbem-4892	31	36	divided	divide	VERB
fbem-4892	31	37	into	into	ADP
fbem-4892	31	38	transparency	transparency	NOUN
fbem-4892	31	39	of	of	ADP
fbem-4892	31	40	service	service	NOUN
fbem-4892	31	41	quality	quality	NOUN
fbem-4892	31	42	,	,	PUNCT
fbem-4892	31	43	freedom	freedom	NOUN
fbem-4892	31	44	of	of	ADP
fbem-4892	31	45	channel	channel	NOUN
fbem-4892	31	46	choice	choice	NOUN
fbem-4892	31	47	,	,	PUNCT
fbem-4892	31	48	process	process	NOUN
fbem-4892	31	49	consistency	consistency	NOUN
fbem-4892	31	50	,	,	PUNCT
fbem-4892	31	51	content	content	NOUN
fbem-4892	31	52	consistency	consistency	NOUN
fbem-4892	31	53	.	.	PUNCT
fbem-4892	32	1	hyun	hyun	PROPN
fbem-4892	32	2	-	-	PUNCT
fbem-4892	32	3	hwa	hwa	PROPN
fbem-4892	32	4	et	et	PROPN
fbem-4892	32	5	al.(2010	al.(2010	PROPN
fbem-4892	32	6	)	)	PUNCT
fbem-4892	32	7	classified	classify	VERB
fbem-4892	32	8	the	the	DET
fbem-4892	32	9	quality	quality	NOUN
fbem-4892	32	10	of	of	ADP
fbem-4892	32	11	multichannel	multichannel	ADJ
fbem-4892	32	12	integration	integration	NOUN
fbem-4892	32	13	as	as	ADP
fbem-4892	32	14	freedom	freedom	NOUN
fbem-4892	32	15	of	of	ADP
fbem-4892	32	16	channel	channel	NOUN
fbem-4892	32	17	choice	choice	NOUN
fbem-4892	32	18	,	,	PUNCT
fbem-4892	32	19	message	message	NOUN
fbem-4892	32	20	consistency	consistency	NOUN
fbem-4892	32	21	,	,	PUNCT
fbem-4892	32	22	email	email	NOUN
fbem-4892	32	23	marketing	marketing	NOUN
fbem-4892	32	24	capability	capability	NOUN
fbem-4892	32	25	,	,	PUNCT
fbem-4892	32	26	channel	channel	NOUN
fbem-4892	32	27	interactivity	interactivity	NOUN
fbem-4892	32	28	,	,	PUNCT
fbem-4892	32	29	customer	customer	NOUN
fbem-4892	32	30	service	service	NOUN
fbem-4892	32	31	evaluation	evaluation	NOUN
fbem-4892	32	32	of	of	ADP
fbem-4892	32	33	the	the	DET
fbem-4892	32	34	store	store	NOUN
fbem-4892	32	35	.	.	PUNCT
fbem-4892	33	1	oh	oh	INTJ
fbem-4892	33	2	et	et	NOUN
fbem-4892	33	3	al.(2010	al.(2010	NOUN
fbem-4892	33	4	)	)	PUNCT
fbem-4892	33	5	defined	define	VERB
fbem-4892	33	6	multi	multi	ADJ
fbem-4892	33	7	-	-	ADJ
fbem-4892	33	8	channel	channel	ADJ
fbem-4892	33	9	integration	integration	NOUN
fbem-4892	33	10	from	from	ADP
fbem-4892	33	11	the	the	DET
fbem-4892	33	12	perspectives	perspective	NOUN
fbem-4892	33	13	of	of	ADP
fbem-4892	33	14	both	both	PRON
fbem-4892	33	15	service	service	NOUN
fbem-4892	33	16	experience	experience	NOUN
fbem-4892	33	17	and	and	CCONJ
fbem-4892	33	18	information	information	NOUN
fbem-4892	33	19	quality	quality	NOUN
fbem-4892	33	20	,	,	PUNCT
fbem-4892	33	21	specifically	specifically	ADV
fbem-4892	33	22	into	into	ADP
fbem-4892	33	23	the	the	DET
fbem-4892	33	24	following	follow	VERB
fbem-4892	33	25	six	six	NUM
fbem-4892	33	26	dimensions	dimension	NOUN
fbem-4892	33	27	,	,	PUNCT
fbem-4892	33	28	which	which	PRON
fbem-4892	33	29	includes	include	VERB
fbem-4892	33	30	order	order	NOUN
fbem-4892	33	31	fulfillment	fulfillment	NOUN
fbem-4892	33	32	integration	integration	NOUN
fbem-4892	33	33	,	,	PUNCT
fbem-4892	33	34	customer	customer	NOUN
fbem-4892	33	35	service	service	NOUN
fbem-4892	33	36	integration	integration	NOUN
fbem-4892	33	37	,	,	PUNCT
fbem-4892	33	38	product	product	NOUN
fbem-4892	33	39	and	and	CCONJ
fbem-4892	33	40	pricing	pricing	NOUN
fbem-4892	33	41	information	information	NOUN
fbem-4892	33	42	integration	integration	NOUN
fbem-4892	33	43	,	,	PUNCT
fbem-4892	33	44	promotional	promotional	ADJ
fbem-4892	33	45	information	information	NOUN
fbem-4892	33	46	strategy	strategy	NOUN
fbem-4892	33	47	integration	integration	NOUN
fbem-4892	33	48	,	,	PUNCT
fbem-4892	33	49	information	information	NOUN
fbem-4892	33	50	access	access	NOUN
fbem-4892	33	51	integration	integration	NOUN
fbem-4892	33	52	,	,	PUNCT
fbem-4892	33	53	and	and	CCONJ
fbem-4892	33	54	transaction	transaction	NOUN
fbem-4892	33	55	information	information	NOUN
fbem-4892	33	56	integration	integration	NOUN
fbem-4892	33	57	.	.	PUNCT
fbem-4892	34	1	therefore	therefore	ADV
fbem-4892	34	2	,	,	PUNCT
fbem-4892	34	3	in	in	ADP
fbem-4892	34	4	terms	term	NOUN
fbem-4892	34	5	of	of	ADP
fbem-4892	34	6	dimensions	dimension	NOUN
fbem-4892	34	7	,	,	PUNCT
fbem-4892	34	8	this	this	DET
fbem-4892	34	9	paper	paper	NOUN
fbem-4892	34	10	mainly	mainly	ADV
fbem-4892	34	11	adopts	adopt	VERB
fbem-4892	34	12	the	the	DET
fbem-4892	34	13	views	view	NOUN
fbem-4892	34	14	of	of	ADP
fbem-4892	34	15	scholars	scholar	NOUN
fbem-4892	34	16	such	such	ADJ
fbem-4892	34	17	as	as	ADP
fbem-4892	34	18	sousa(2006	sousa(2006	NOUN
fbem-4892	34	19	)	)	PUNCT
fbem-4892	34	20	,	,	PUNCT
fbem-4892	34	21	who	who	PRON
fbem-4892	34	22	classified	classify	VERB
fbem-4892	34	23	the	the	DET
fbem-4892	34	24	multi	multi	ADJ
fbem-4892	34	25	-	-	ADJ
fbem-4892	34	26	channel	channel	NOUN
fbem-4892	34	27	integration	integration	NOUN
fbem-4892	34	28	quality	quality	NOUN
fbem-4892	34	29	into	into	ADP
fbem-4892	34	30	transparency	transparency	NOUN
fbem-4892	34	31	of	of	ADP
fbem-4892	34	32	service	service	NOUN
fbem-4892	34	33	quality	quality	NOUN
fbem-4892	34	34	,	,	PUNCT
fbem-4892	34	35	freedom	freedom	NOUN
fbem-4892	34	36	of	of	ADP
fbem-4892	34	37	channel	channel	NOUN
fbem-4892	34	38	choice	choice	NOUN
fbem-4892	34	39	,	,	PUNCT
fbem-4892	34	40	information	information	NOUN
fbem-4892	34	41	consistency	consistency	NOUN
fbem-4892	34	42	,	,	PUNCT
fbem-4892	34	43	and	and	CCONJ
fbem-4892	34	44	process	process	NOUN
fbem-4892	34	45	consistency	consistency	NOUN
fbem-4892	34	46	.	.	PUNCT
fbem-4892	35	1	among	among	ADP
fbem-4892	35	2	them	they	PRON
fbem-4892	35	3	,	,	PUNCT
fbem-4892	35	4	information	information	NOUN
fbem-4892	35	5	consistency	consistency	NOUN
fbem-4892	35	6	,	,	PUNCT
fbem-4892	35	7	i.e.	i.e.	X
fbem-4892	35	8	,	,	PUNCT
fbem-4892	35	9	consumers	consumer	NOUN
fbem-4892	35	10	can	can	AUX
fbem-4892	35	11	obtain	obtain	VERB
fbem-4892	35	12	the	the	DET
fbem-4892	35	13	same	same	ADJ
fbem-4892	35	14	product	product	NOUN
fbem-4892	35	15	or	or	CCONJ
fbem-4892	35	16	service	service	NOUN
fbem-4892	35	17	information	information	NOUN
fbem-4892	35	18	through	through	ADP
fbem-4892	35	19	several	several	ADJ
fbem-4892	35	20	different	different	ADJ
fbem-4892	35	21	channels	channel	NOUN
fbem-4892	35	22	;	;	PUNCT
fbem-4892	35	23	process	process	NOUN
fbem-4892	35	24	consistency	consistency	NOUN
fbem-4892	35	25	,	,	PUNCT
fbem-4892	35	26	i.e.	i.e.	X
fbem-4892	35	27	,	,	PUNCT
fbem-4892	35	28	different	different	ADJ
fbem-4892	35	29	channels	channel	NOUN
fbem-4892	35	30	have	have	VERB
fbem-4892	35	31	the	the	DET
fbem-4892	35	32	same	same	ADJ
fbem-4892	35	33	process	process	NOUN
fbem-4892	35	34	attributes	attribute	VERB
fbem-4892	35	35	among	among	ADP
fbem-4892	35	36	them	they	PRON
fbem-4892	35	37	,	,	PUNCT
fbem-4892	35	38	such	such	ADJ
fbem-4892	35	39	as	as	ADP
fbem-4892	35	40	service	service	NOUN
fbem-4892	35	41	format	format	NOUN
fbem-4892	35	42	,	,	PUNCT
fbem-4892	35	43	waiting	wait	VERB
fbem-4892	35	44	time	time	NOUN
fbem-4892	35	45	,	,	PUNCT
fbem-4892	35	46	and	and	CCONJ
fbem-4892	35	47	service	service	NOUN
fbem-4892	35	48	quality	quality	NOUN
fbem-4892	35	49	;	;	PUNCT
fbem-4892	35	50	transparency	transparency	NOUN
fbem-4892	35	51	of	of	ADP
fbem-4892	35	52	service	service	NOUN
fbem-4892	35	53	quality	quality	NOUN
fbem-4892	35	54	,	,	PUNCT
fbem-4892	35	55	i.e.	i.e.	X
fbem-4892	35	56	,	,	PUNCT
fbem-4892	35	57	consumers	consumer	NOUN
fbem-4892	35	58	'	'	PART
fbem-4892	35	59	perceptions	perception	NOUN
fbem-4892	35	60	formed	form	VERB
fbem-4892	35	61	by	by	ADP
fbem-4892	35	62	the	the	DET
fbem-4892	35	63	specific	specific	ADJ
fbem-4892	35	64	characteristics	characteristic	NOUN
fbem-4892	35	65	of	of	ADP
fbem-4892	35	66	different	different	ADJ
fbem-4892	35	67	channels	channel	NOUN
fbem-4892	35	68	offered	offer	VERB
fbem-4892	35	69	by	by	ADP
fbem-4892	35	70	companies	company	NOUN
fbem-4892	35	71	,	,	PUNCT
fbem-4892	35	72	which	which	PRON
fbem-4892	35	73	can	can	AUX
fbem-4892	35	74	have	have	VERB
fbem-4892	35	75	a	a	DET
fbem-4892	35	76	direct	direct	ADJ
fbem-4892	35	77	impact	impact	NOUN
fbem-4892	35	78	;	;	PUNCT
fbem-4892	35	79	freedom	freedom	NOUN
fbem-4892	35	80	of	of	ADP
fbem-4892	35	81	channel	channel	NOUN
fbem-4892	35	82	choice	choice	NOUN
fbem-4892	35	83	,	,	PUNCT
fbem-4892	35	84	i.e.	i.e.	X
fbem-4892	35	85	,	,	PUNCT
fbem-4892	35	86	the	the	DET
fbem-4892	35	87	freedom	freedom	NOUN
fbem-4892	35	88	of	of	ADP
fbem-4892	35	89	consumers	consumer	NOUN
fbem-4892	35	90	to	to	PART
fbem-4892	35	91	choose	choose	VERB
fbem-4892	35	92	different	different	ADJ
fbem-4892	35	93	channels	channel	NOUN
fbem-4892	35	94	according	accord	VERB
fbem-4892	35	95	to	to	ADP
fbem-4892	35	96	their	their	PRON
fbem-4892	35	97	needs	need	NOUN
fbem-4892	35	98	.	.	PUNCT
fbem-4892	36	1	2.2	2.2	NUM
fbem-4892	36	2	.	.	PUNCT
fbem-4892	36	3	customer	customer	NOUN
fbem-4892	36	4	engagement	engagement	NOUN
fbem-4892	36	5	behavior	behavior	NOUN
fbem-4892	36	6	customer	customer	NOUN
fbem-4892	36	7	engagement	engagement	NOUN
fbem-4892	36	8	behavior	behavior	NOUN
fbem-4892	36	9	involves	involve	VERB
fbem-4892	36	10	various	various	ADJ
fbem-4892	36	11	disciplines	discipline	NOUN
fbem-4892	36	12	such	such	ADJ
fbem-4892	36	13	as	as	ADP
fbem-4892	36	14	management	management	NOUN
fbem-4892	36	15	,	,	PUNCT
fbem-4892	36	16	marketing	marketing	NOUN
fbem-4892	36	17	,	,	PUNCT
fbem-4892	36	18	and	and	CCONJ
fbem-4892	36	19	organizational	organizational	ADJ
fbem-4892	36	20	behavior	behavior	NOUN
fbem-4892	36	21	,	,	PUNCT
fbem-4892	36	22	and	and	CCONJ
fbem-4892	36	23	many	many	ADJ
fbem-4892	36	24	scholars	scholar	NOUN
fbem-4892	36	25	have	have	AUX
fbem-4892	36	26	defined	define	VERB
fbem-4892	36	27	it	it	PRON
fbem-4892	36	28	from	from	ADP
fbem-4892	36	29	different	different	ADJ
fbem-4892	36	30	perspectives	perspective	NOUN
fbem-4892	36	31	.	.	PUNCT
fbem-4892	37	1	van	van	PROPN
fbem-4892	37	2	et	et	PROPN
fbem-4892	37	3	al	al	PROPN
fbem-4892	37	4	.	.	PROPN
fbem-4892	38	1	(	(	PUNCT
fbem-4892	38	2	2010	2010	NUM
fbem-4892	38	3	)	)	PUNCT
fbem-4892	38	4	were	be	AUX
fbem-4892	38	5	the	the	DET
fbem-4892	38	6	first	first	ADJ
fbem-4892	38	7	to	to	PART
fbem-4892	38	8	define	define	VERB
fbem-4892	38	9	customer	customer	NOUN
fbem-4892	38	10	incorporation	incorporation	NOUN
fbem-4892	38	11	behavior	behavior	NOUN
fbem-4892	38	12	in	in	ADP
fbem-4892	38	13	2010	2010	NUM
fbem-4892	38	14	as	as	ADP
fbem-4892	38	15	a	a	DET
fbem-4892	38	16	behavior	behavior	NOUN
fbem-4892	38	17	driven	drive	VERB
fbem-4892	38	18	by	by	ADP
fbem-4892	38	19	some	some	DET
fbem-4892	38	20	motivation	motivation	NOUN
fbem-4892	38	21	that	that	PRON
fbem-4892	38	22	makes	make	VERB
fbem-4892	38	23	customers	customer	NOUN
fbem-4892	38	24	make	make	VERB
fbem-4892	38	25	purchases	purchase	NOUN
fbem-4892	38	26	other	other	ADJ
fbem-4892	38	27	than	than	ADP
fbem-4892	38	28	those	those	PRON
fbem-4892	38	29	related	relate	VERB
fbem-4892	38	30	to	to	ADP
fbem-4892	38	31	the	the	DET
fbem-4892	38	32	company	company	NOUN
fbem-4892	38	33	or	or	CCONJ
fbem-4892	38	34	brand	brand	NOUN
fbem-4892	38	35	.	.	PUNCT
fbem-4892	39	1	verleye	verleye	NOUN
fbem-4892	39	2	et	et	PROPN
fbem-4892	39	3	al	al	PROPN
fbem-4892	39	4	.	.	PROPN
fbem-4892	40	1	(	(	PUNCT
fbem-4892	40	2	2014	2014	NUM
fbem-4892	40	3	)	)	PUNCT
fbem-4892	40	4	argued	argue	VERB
fbem-4892	40	5	that	that	SCONJ
fbem-4892	40	6	it	it	PRON
fbem-4892	40	7	refers	refer	VERB
fbem-4892	40	8	to	to	ADP
fbem-4892	40	9	the	the	DET
fbem-4892	40	10	personal	personal	ADJ
fbem-4892	40	11	involvement	involvement	NOUN
fbem-4892	40	12	of	of	ADP
fbem-4892	40	13	consumers	consumer	NOUN
fbem-4892	40	14	or	or	CCONJ
fbem-4892	40	15	potential	potential	ADJ
fbem-4892	40	16	consumers	consumer	NOUN
fbem-4892	40	17	in	in	ADP
fbem-4892	40	18	corporate	corporate	ADJ
fbem-4892	40	19	activities	activity	NOUN
fbem-4892	40	20	or	or	CCONJ
fbem-4892	40	21	product	product	NOUN
fbem-4892	40	22	improvement	improvement	NOUN
fbem-4892	40	23	.	.	PUNCT
fbem-4892	41	1	kumar	kumar	PROPN
fbem-4892	41	2	et	et	PROPN
fbem-4892	41	3	al	al	PROPN
fbem-4892	41	4	.	.	PROPN
fbem-4892	41	5	(	(	PUNCT
fbem-4892	41	6	2010	2010	NUM
fbem-4892	41	7	)	)	PUNCT
fbem-4892	41	8	concluded	conclude	VERB
fbem-4892	41	9	that	that	SCONJ
fbem-4892	41	10	customer	customer	NOUN
fbem-4892	41	11	inclusion	inclusion	NOUN
fbem-4892	41	12	should	should	AUX
fbem-4892	41	13	not	not	PART
fbem-4892	41	14	only	only	ADV
fbem-4892	41	15	refer	refer	VERB
fbem-4892	41	16	to	to	ADP
fbem-4892	41	17	behaviors	behavior	NOUN
fbem-4892	41	18	other	other	ADJ
fbem-4892	41	19	than	than	ADP
fbem-4892	41	20	purchase	purchase	NOUN
fbem-4892	41	21	,	,	PUNCT
fbem-4892	41	22	but	but	CCONJ
fbem-4892	41	23	should	should	AUX
fbem-4892	41	24	also	also	ADV
fbem-4892	41	25	include	include	VERB
fbem-4892	41	26	the	the	DET
fbem-4892	41	27	purchase	purchase	NOUN
fbem-4892	41	28	behavior	behavior	NOUN
fbem-4892	41	29	itself	itself	PRON
fbem-4892	41	30	.	.	PUNCT
fbem-4892	42	1	gong	gong	NOUN
fbem-4892	42	2	(	(	PUNCT
fbem-4892	42	3	2018	2018	NUM
fbem-4892	42	4	)	)	PUNCT
fbem-4892	42	5	,	,	PUNCT
fbem-4892	42	6	on	on	ADP
fbem-4892	42	7	the	the	DET
fbem-4892	42	8	other	other	ADJ
fbem-4892	42	9	hand	hand	NOUN
fbem-4892	42	10	,	,	PUNCT
fbem-4892	42	11	took	take	VERB
fbem-4892	42	12	virtual	virtual	ADJ
fbem-4892	42	13	brand	brand	NOUN
fbem-4892	42	14	communities	community	NOUN
fbem-4892	42	15	as	as	ADP
fbem-4892	42	16	the	the	DET
fbem-4892	42	17	research	research	NOUN
fbem-4892	42	18	context	context	NOUN
fbem-4892	42	19	and	and	CCONJ
fbem-4892	42	20	defined	define	VERB
fbem-4892	42	21	customer	customer	NOUN
fbem-4892	42	22	engagement	engagement	NOUN
fbem-4892	42	23	behavior	behavior	NOUN
fbem-4892	42	24	as	as	ADP
fbem-4892	42	25	in	in	ADP
fbem-4892	42	26	-	-	PUNCT
fbem-4892	42	27	role	role	NOUN
fbem-4892	42	28	and	and	CCONJ
fbem-4892	42	29	extrarole	extrarole	ADJ
fbem-4892	42	30	behavior	behavior	NOUN
fbem-4892	42	31	:	:	PUNCT
fbem-4892	42	32	in	in	ADP
fbem-4892	42	33	-	-	PUNCT
fbem-4892	42	34	role	role	NOUN
fbem-4892	42	35	behavior	behavior	NOUN
fbem-4892	42	36	is	be	AUX
fbem-4892	42	37	customer	customer	NOUN
fbem-4892	42	38	loyalty	loyalty	NOUN
fbem-4892	42	39	;	;	PUNCT
fbem-4892	42	40	extra	extra	ADJ
fbem-4892	42	41	-	-	ADJ
fbem-4892	42	42	role	role	NOUN
fbem-4892	42	43	behavior	behavior	NOUN
fbem-4892	42	44	is	be	AUX
fbem-4892	42	45	word	word	NOUN
fbem-4892	42	46	-	-	PUNCT
fbem-4892	42	47	of	of	ADP
fbem-4892	42	48	-	-	PUNCT
fbem-4892	42	49	mouth	mouth	NOUN
fbem-4892	42	50	communication	communication	NOUN
fbem-4892	42	51	and	and	CCONJ
fbem-4892	42	52	opinion	opinion	NOUN
fbem-4892	42	53	feedbacm	feedbacm	NOUN
fbem-4892	42	54	.	.	PUNCT
fbem-4892	43	1	synthesizing	synthesize	VERB
fbem-4892	43	2	the	the	DET
fbem-4892	43	3	views	view	NOUN
fbem-4892	43	4	of	of	ADP
fbem-4892	43	5	many	many	ADJ
fbem-4892	43	6	scholars	scholar	NOUN
fbem-4892	43	7	above	above	ADV
fbem-4892	43	8	,	,	PUNCT
fbem-4892	43	9	although	although	SCONJ
fbem-4892	43	10	consumers	consumer	NOUN
fbem-4892	43	11	'	'	PART
fbem-4892	43	12	purchase	purchase	NOUN
fbem-4892	43	13	behaviors	behavior	NOUN
fbem-4892	43	14	bring	bring	VERB
fbem-4892	43	15	intuitive	intuitive	ADJ
fbem-4892	43	16	benefits	benefit	NOUN
fbem-4892	43	17	to	to	ADP
fbem-4892	43	18	companies	company	NOUN
fbem-4892	43	19	,	,	PUNCT
fbem-4892	43	20	consumers	consumer	NOUN
fbem-4892	43	21	'	'	PART
fbem-4892	43	22	non	non	ADJ
fbem-4892	43	23	-	-	ADJ
fbem-4892	43	24	transactional	transactional	ADJ
fbem-4892	43	25	behaviors	behavior	NOUN
fbem-4892	43	26	,	,	PUNCT
fbem-4892	43	27	such	such	ADJ
fbem-4892	43	28	as	as	ADP
fbem-4892	43	29	word	word	NOUN
fbem-4892	43	30	-	-	PUNCT
fbem-4892	43	31	of	of	ADP
fbem-4892	43	32	-	-	PUNCT
fbem-4892	43	33	mouth	mouth	NOUN
fbem-4892	43	34	communication	communication	NOUN
fbem-4892	43	35	,	,	PUNCT
fbem-4892	43	36	advocacy	advocacy	NOUN
fbem-4892	43	37	,	,	PUNCT
fbem-4892	43	38	and	and	CCONJ
fbem-4892	43	39	providing	provide	VERB
fbem-4892	43	40	suggestions	suggestion	NOUN
fbem-4892	43	41	,	,	PUNCT
fbem-4892	43	42	can	can	AUX
fbem-4892	43	43	indirectly	indirectly	ADV
fbem-4892	43	44	affect	affect	VERB
fbem-4892	43	45	the	the	DET
fbem-4892	43	46	overall	overall	ADJ
fbem-4892	43	47	performance	performance	NOUN
fbem-4892	43	48	of	of	ADP
fbem-4892	43	49	companies	company	NOUN
fbem-4892	43	50	.	.	PUNCT
fbem-4892	44	1	therefore	therefore	ADV
fbem-4892	44	2	,	,	PUNCT
fbem-4892	44	3	based	base	VERB
fbem-4892	44	4	on	on	ADP
fbem-4892	44	5	the	the	DET
fbem-4892	44	6	research	research	NOUN
fbem-4892	44	7	context	context	NOUN
fbem-4892	44	8	of	of	ADP
fbem-4892	44	9	retailers	retailer	NOUN
fbem-4892	44	10	'	'	PART
fbem-4892	44	11	multi	multi	ADJ
fbem-4892	44	12	-	-	ADJ
fbem-4892	44	13	channel	channel	NOUN
fbem-4892	44	14	integration	integration	NOUN
fbem-4892	44	15	quality	quality	NOUN
fbem-4892	44	16	,	,	PUNCT
fbem-4892	44	17	this	this	DET
fbem-4892	44	18	paper	paper	NOUN
fbem-4892	44	19	argues	argue	VERB
fbem-4892	44	20	that	that	SCONJ
fbem-4892	44	21	customer	customer	NOUN
fbem-4892	44	22	engagement	engagement	NOUN
fbem-4892	44	23	behavior	behavior	NOUN
fbem-4892	44	24	is	be	AUX
fbem-4892	44	25	a	a	DET
fbem-4892	44	26	nontransactional	nontransactional	ADJ
fbem-4892	44	27	behavior	behavior	NOUN
fbem-4892	44	28	that	that	PRON
fbem-4892	44	29	is	be	AUX
fbem-4892	44	30	unrelated	unrelated	ADJ
fbem-4892	44	31	to	to	ADP
fbem-4892	44	32	consumers	consumer	NOUN
fbem-4892	44	33	'	'	PART
fbem-4892	44	34	purchase	purchase	NOUN
fbem-4892	44	35	behavior	behavior	NOUN
fbem-4892	44	36	,	,	PUNCT
fbem-4892	44	37	and	and	CCONJ
fbem-4892	44	38	consumers	consumer	NOUN
fbem-4892	44	39	are	be	AUX
fbem-4892	44	40	willing	willing	ADJ
fbem-4892	44	41	to	to	PART
fbem-4892	44	42	actively	actively	ADV
fbem-4892	44	43	spread	spread	VERB
fbem-4892	44	44	word	word	NOUN
fbem-4892	44	45	-	-	PUNCT
fbem-4892	44	46	of	of	ADP
fbem-4892	44	47	-	-	PUNCT
fbem-4892	44	48	mouth	mouth	NOUN
fbem-4892	44	49	,	,	PUNCT
fbem-4892	44	50	provide	provide	VERB
fbem-4892	44	51	feedback	feedback	NOUN
fbem-4892	44	52	evaluation	evaluation	NOUN
fbem-4892	44	53	,	,	PUNCT
fbem-4892	44	54	and	and	CCONJ
fbem-4892	44	55	suggest	suggest	VERB
fbem-4892	44	56	improvements	improvement	NOUN
fbem-4892	44	57	for	for	ADP
fbem-4892	44	58	the	the	DET
fbem-4892	44	59	company	company	NOUN
fbem-4892	44	60	.	.	PUNCT
fbem-4892	45	1	as	as	ADP
fbem-4892	45	2	for	for	ADP
fbem-4892	45	3	the	the	DET
fbem-4892	45	4	division	division	NOUN
fbem-4892	45	5	dimension	dimension	NOUN
fbem-4892	45	6	of	of	ADP
fbem-4892	45	7	customer	customer	NOUN
fbem-4892	45	8	engagement	engagement	NOUN
fbem-4892	45	9	behavior	behavior	NOUN
fbem-4892	45	10	,	,	PUNCT
fbem-4892	45	11	the	the	DET
fbem-4892	45	12	main	main	ADJ
fbem-4892	45	13	views	view	NOUN
fbem-4892	45	14	include	include	VERB
fbem-4892	45	15	the	the	DET
fbem-4892	45	16	following	following	NOUN
fbem-4892	45	17	.	.	PUNCT
fbem-4892	46	1	some	some	DET
fbem-4892	46	2	scholars	scholar	NOUN
fbem-4892	46	3	believed	believe	VERB
fbem-4892	46	4	that	that	SCONJ
fbem-4892	46	5	customer	customer	NOUN
fbem-4892	46	6	engagement	engagement	NOUN
fbem-4892	46	7	behavior	behavior	NOUN
fbem-4892	46	8	is	be	AUX
fbem-4892	46	9	unidimensional	unidimensional	ADJ
fbem-4892	46	10	,	,	PUNCT
fbem-4892	46	11	and	and	CCONJ
fbem-4892	46	12	hollebeek	hollebeek	NOUN
fbem-4892	46	13	(	(	PUNCT
fbem-4892	46	14	2011	2011	NUM
fbem-4892	46	15	)	)	PUNCT
fbem-4892	46	16	also	also	ADV
fbem-4892	46	17	shared	share	VERB
fbem-4892	46	18	the	the	DET
fbem-4892	46	19	same	same	ADJ
fbem-4892	46	20	view	view	NOUN
fbem-4892	46	21	that	that	SCONJ
fbem-4892	46	22	customer	customer	NOUN
fbem-4892	46	23	engagement	engagement	NOUN
fbem-4892	46	24	behavior	behavior	NOUN
fbem-4892	46	25	is	be	AUX
fbem-4892	46	26	an	an	DET
fbem-4892	46	27	interactive	interactive	ADJ
fbem-4892	46	28	behavior	behavior	NOUN
fbem-4892	46	29	between	between	ADP
fbem-4892	46	30	individual	individual	ADJ
fbem-4892	46	31	consumers	consumer	NOUN
fbem-4892	46	32	and	and	CCONJ
fbem-4892	46	33	the	the	DET
fbem-4892	46	34	firm	firm	NOUN
fbem-4892	46	35	in	in	ADP
fbem-4892	46	36	addition	addition	NOUN
fbem-4892	46	37	to	to	ADP
fbem-4892	46	38	purchase.kumar	purchase.kumar	PROPN
fbem-4892	46	39	et	et	PROPN
fbem-4892	46	40	al	al	PROPN
fbem-4892	46	41	.	.	PROPN
fbem-4892	47	1	(	(	PUNCT
fbem-4892	47	2	2010	2010	NUM
fbem-4892	47	3	)	)	PUNCT
fbem-4892	47	4	classified	classify	VERB
fbem-4892	47	5	customer	customer	NOUN
fbem-4892	47	6	incorporation	incorporation	NOUN
fbem-4892	47	7	behavior	behavior	NOUN
fbem-4892	47	8	as	as	ADP
fbem-4892	47	9	direct	direct	ADJ
fbem-4892	47	10	contribution	contribution	NOUN
fbem-4892	47	11	behavior	behavior	NOUN
fbem-4892	47	12	(	(	PUNCT
fbem-4892	47	13	purchase	purchase	NOUN
fbem-4892	47	14	)	)	PUNCT
fbem-4892	47	15	and	and	CCONJ
fbem-4892	47	16	indirect	indirect	ADJ
fbem-4892	47	17	contribution	contribution	NOUN
fbem-4892	47	18	behavior	behavior	NOUN
fbem-4892	47	19	(	(	PUNCT
fbem-4892	47	20	word	word	NOUN
fbem-4892	47	21	-	-	PUNCT
fbem-4892	47	22	ofmouth	ofmouth	NOUN
fbem-4892	47	23	communication	communication	NOUN
fbem-4892	47	24	,	,	PUNCT
fbem-4892	47	25	positive	positive	ADJ
fbem-4892	47	26	forwarding	forwarding	NOUN
fbem-4892	47	27	,	,	PUNCT
fbem-4892	47	28	providing	provide	VERB
fbem-4892	47	29	advice	advice	NOUN
fbem-4892	47	30	,	,	PUNCT
fbem-4892	47	31	etc	etc	X
fbem-4892	47	32	.	.	X
fbem-4892	47	33	)	)	PUNCT
fbem-4892	48	1	based	base	VERB
fbem-4892	48	2	on	on	ADP
fbem-4892	48	3	consumers	consumer	NOUN
fbem-4892	48	4	'	'	PART
fbem-4892	48	5	contribution	contribution	NOUN
fbem-4892	48	6	to	to	ADP
fbem-4892	48	7	the	the	DET
fbem-4892	48	8	firm	firm	NOUN
fbem-4892	48	9	's	's	PART
fbem-4892	48	10	value	value	NOUN
fbem-4892	48	11	.	.	PUNCT
fbem-4892	49	1	some	some	DET
fbem-4892	49	2	scholars	scholar	NOUN
fbem-4892	49	3	have	have	AUX
fbem-4892	49	4	also	also	ADV
fbem-4892	49	5	expanded	expand	VERB
fbem-4892	49	6	on	on	ADP
fbem-4892	49	7	the	the	DET
fbem-4892	49	8	two	two	NUM
fbem-4892	49	9	-	-	PUNCT
fbem-4892	49	10	dimensional	dimensional	ADJ
fbem-4892	49	11	basis	basis	NOUN
fbem-4892	49	12	and	and	CCONJ
fbem-4892	49	13	divided	divide	VERB
fbem-4892	49	14	it	it	PRON
fbem-4892	49	15	into	into	ADP
fbem-4892	49	16	three	three	NUM
fbem-4892	49	17	dimensions	dimension	NOUN
fbem-4892	49	18	:	:	PUNCT
fbem-4892	49	19	verleye	verleye	NOUN
fbem-4892	49	20	et	et	PROPN
fbem-4892	49	21	al	al	PROPN
fbem-4892	49	22	.	.	PROPN
fbem-4892	50	1	(	(	PUNCT
fbem-4892	50	2	2014	2014	NUM
fbem-4892	50	3	)	)	PUNCT
fbem-4892	50	4	refined	refined	ADJ
fbem-4892	50	5	customer	customer	NOUN
fbem-4892	50	6	incorporation	incorporation	NOUN
fbem-4892	50	7	behavior	behavior	NOUN
fbem-4892	50	8	into	into	ADP
fbem-4892	50	9	three	three	NUM
fbem-4892	50	10	aspects	aspect	NOUN
fbem-4892	50	11	based	base	VERB
fbem-4892	50	12	on	on	ADP
fbem-4892	50	13	non	non	ADJ
fbem-4892	50	14	-	-	ADJ
fbem-4892	50	15	transactional	transactional	ADJ
fbem-4892	50	16	behaviors	behavior	NOUN
fbem-4892	50	17	,	,	PUNCT
fbem-4892	50	18	namely	namely	ADV
fbem-4892	50	19	positive	positive	ADJ
fbem-4892	50	20	wordof	wordof	NOUN
fbem-4892	50	21	-	-	PUNCT
fbem-4892	50	22	mouth	mouth	NOUN
fbem-4892	50	23	,	,	PUNCT
fbem-4892	50	24	helping	help	VERB
fbem-4892	50	25	the	the	DET
fbem-4892	50	26	firm	firm	NOUN
fbem-4892	50	27	and	and	CCONJ
fbem-4892	50	28	helping	help	VERB
fbem-4892	50	29	other	other	ADJ
fbem-4892	50	30	customers	customer	NOUN
fbem-4892	50	31	.	.	PUNCT
fbem-4892	51	1	in	in	ADP
fbem-4892	51	2	addition	addition	NOUN
fbem-4892	51	3	,	,	PUNCT
fbem-4892	51	4	yu	yu	PROPN
fbem-4892	51	5	et	et	PROPN
fbem-4892	51	6	al	al	PROPN
fbem-4892	51	7	.	.	PROPN
fbem-4892	52	1	(	(	PUNCT
fbem-4892	52	2	2015	2015	NUM
fbem-4892	52	3	)	)	PUNCT
fbem-4892	52	4	subdivided	subdivide	VERB
fbem-4892	52	5	it	it	PRON
fbem-4892	52	6	into	into	ADP
fbem-4892	52	7	four	four	NUM
fbem-4892	52	8	specific	specific	ADJ
fbem-4892	52	9	dimensions	dimension	NOUN
fbem-4892	52	10	,	,	PUNCT
fbem-4892	52	11	namely	namely	ADV
fbem-4892	52	12	,	,	PUNCT
fbem-4892	52	13	facilitation	facilitation	NOUN
fbem-4892	52	14	,	,	PUNCT
fbem-4892	52	15	communication	communication	NOUN
fbem-4892	52	16	,	,	PUNCT
fbem-4892	52	17	selfexpression	selfexpression	NOUN
fbem-4892	52	18	,	,	PUNCT
fbem-4892	52	19	and	and	CCONJ
fbem-4892	52	20	collaboration	collaboration	NOUN
fbem-4892	52	21	.	.	PUNCT
fbem-4892	53	1	integrating	integrate	VERB
fbem-4892	53	2	the	the	DET
fbem-4892	53	3	above	above	ADJ
fbem-4892	53	4	dimensions	dimension	NOUN
fbem-4892	53	5	,	,	PUNCT
fbem-4892	53	6	this	this	DET
fbem-4892	53	7	paper	paper	NOUN
fbem-4892	53	8	argues	argue	VERB
fbem-4892	53	9	that	that	SCONJ
fbem-4892	53	10	customer	customer	NOUN
fbem-4892	53	11	engagement	engagement	NOUN
fbem-4892	53	12	behavior	behavior	NOUN
fbem-4892	53	13	,	,	PUNCT
fbem-4892	53	14	as	as	ADP
fbem-4892	53	15	an	an	DET
fbem-4892	53	16	interactive	interactive	ADJ
fbem-4892	53	17	response	response	NOUN
fbem-4892	53	18	between	between	ADP
fbem-4892	53	19	consumers	consumer	NOUN
fbem-4892	53	20	and	and	CCONJ
fbem-4892	53	21	companies	company	NOUN
fbem-4892	53	22	or	or	CCONJ
fbem-4892	53	23	other	other	ADJ
fbem-4892	53	24	consumers	consumer	NOUN
fbem-4892	53	25	,	,	PUNCT
fbem-4892	53	26	represents	represent	VERB
fbem-4892	53	27	non	non	ADJ
fbem-4892	53	28	-	-	ADJ
fbem-4892	53	29	transactional	transactional	ADJ
fbem-4892	53	30	189	189	NUM
fbem-4892	53	31	behaviors	behavior	NOUN
fbem-4892	53	32	related	relate	VERB
fbem-4892	53	33	to	to	ADP
fbem-4892	53	34	companies	company	NOUN
fbem-4892	53	35	driven	drive	VERB
fbem-4892	53	36	by	by	ADP
fbem-4892	53	37	certain	certain	ADJ
fbem-4892	53	38	motives	motive	NOUN
fbem-4892	53	39	,	,	PUNCT
fbem-4892	53	40	so	so	ADV
fbem-4892	53	41	specific	specific	ADJ
fbem-4892	53	42	behaviors	behavior	NOUN
fbem-4892	53	43	such	such	ADJ
fbem-4892	53	44	as	as	ADP
fbem-4892	53	45	word	word	NOUN
fbem-4892	53	46	-	-	PUNCT
fbem-4892	53	47	of	of	ADP
fbem-4892	53	48	-	-	PUNCT
fbem-4892	53	49	mouth	mouth	NOUN
fbem-4892	53	50	communication	communication	NOUN
fbem-4892	53	51	,	,	PUNCT
fbem-4892	53	52	forwarding	forward	VERB
fbem-4892	53	53	recommendation	recommendation	NOUN
fbem-4892	53	54	,	,	PUNCT
fbem-4892	53	55	and	and	CCONJ
fbem-4892	53	56	positive	positive	ADJ
fbem-4892	53	57	feedback	feedback	NOUN
fbem-4892	53	58	can	can	AUX
fbem-4892	53	59	better	well	ADV
fbem-4892	53	60	reflect	reflect	VERB
fbem-4892	53	61	customer	customer	NOUN
fbem-4892	53	62	integration	integration	NOUN
fbem-4892	53	63	,	,	PUNCT
fbem-4892	53	64	which	which	PRON
fbem-4892	53	65	is	be	AUX
fbem-4892	53	66	specifically	specifically	ADV
fbem-4892	53	67	subdivided	subdivide	VERB
fbem-4892	53	68	into	into	ADP
fbem-4892	53	69	"	"	PUNCT
fbem-4892	53	70	communication	communication	NOUN
fbem-4892	53	71	behavior	behavior	NOUN
fbem-4892	53	72	.	.	PUNCT
fbem-4892	54	1	the	the	DET
fbem-4892	54	2	two	two	NUM
fbem-4892	54	3	dimensions	dimension	NOUN
fbem-4892	54	4	are	be	AUX
fbem-4892	54	5	"	"	PUNCT
fbem-4892	54	6	communication	communication	NOUN
fbem-4892	54	7	"	"	PUNCT
fbem-4892	54	8	and	and	CCONJ
fbem-4892	54	9	"	"	PUNCT
fbem-4892	54	10	collaboration	collaboration	NOUN
fbem-4892	54	11	"	"	PUNCT
fbem-4892	54	12	.	.	PUNCT
fbem-4892	55	1	2.3	2.3	NUM
fbem-4892	55	2	.	.	PUNCT
fbem-4892	56	1	product	product	NOUN
fbem-4892	56	2	involvement	involvement	NOUN
fbem-4892	56	3	product	product	NOUN
fbem-4892	56	4	involvement	involvement	NOUN
fbem-4892	56	5	was	be	AUX
fbem-4892	56	6	first	first	ADV
fbem-4892	56	7	introduced	introduce	VERB
fbem-4892	56	8	to	to	ADP
fbem-4892	56	9	the	the	DET
fbem-4892	56	10	marketing	marketing	NOUN
fbem-4892	56	11	field	field	NOUN
fbem-4892	56	12	by	by	ADP
fbem-4892	56	13	krugman	krugman	PROPN
fbem-4892	56	14	(	(	PUNCT
fbem-4892	56	15	1965	1965	NUM
fbem-4892	56	16	)	)	PUNCT
fbem-4892	56	17	,	,	PUNCT
fbem-4892	56	18	but	but	CCONJ
fbem-4892	56	19	its	its	PRON
fbem-4892	56	20	definition	definition	NOUN
fbem-4892	56	21	has	have	AUX
fbem-4892	56	22	not	not	PART
fbem-4892	56	23	been	be	AUX
fbem-4892	56	24	standardized	standardize	VERB
fbem-4892	56	25	until	until	ADP
fbem-4892	56	26	now	now	ADV
fbem-4892	56	27	,	,	PUNCT
fbem-4892	56	28	zaichkowsky	zaichkowsky	PROPN
fbem-4892	56	29	et	et	PROPN
fbem-4892	56	30	al	al	PROPN
fbem-4892	56	31	.	.	PROPN
fbem-4892	57	1	(	(	PUNCT
fbem-4892	57	2	1985	1985	NUM
fbem-4892	57	3	)	)	PUNCT
fbem-4892	57	4	suggested	suggest	VERB
fbem-4892	57	5	that	that	SCONJ
fbem-4892	57	6	product	product	NOUN
fbem-4892	57	7	involvement	involvement	NOUN
fbem-4892	57	8	is	be	AUX
fbem-4892	57	9	mainly	mainly	ADV
fbem-4892	57	10	from	from	ADP
fbem-4892	57	11	the	the	DET
fbem-4892	57	12	perspective	perspective	NOUN
fbem-4892	57	13	of	of	ADP
fbem-4892	57	14	individual	individual	NOUN
fbem-4892	57	15	's	's	PART
fbem-4892	57	16	interest	interest	NOUN
fbem-4892	57	17	,	,	PUNCT
fbem-4892	57	18	need	need	NOUN
fbem-4892	57	19	,	,	PUNCT
fbem-4892	57	20	etc	etc	X
fbem-4892	57	21	.	.	X
fbem-4892	57	22	,	,	PUNCT
fbem-4892	57	23	so	so	SCONJ
fbem-4892	57	24	as	as	SCONJ
fbem-4892	57	25	to	to	PART
fbem-4892	57	26	realize	realize	VERB
fbem-4892	57	27	the	the	DET
fbem-4892	57	28	degree	degree	NOUN
fbem-4892	57	29	of	of	ADP
fbem-4892	57	30	relevance	relevance	NOUN
fbem-4892	57	31	and	and	CCONJ
fbem-4892	57	32	significance	significance	NOUN
fbem-4892	57	33	of	of	ADP
fbem-4892	57	34	the	the	DET
fbem-4892	57	35	thing	thing	NOUN
fbem-4892	57	36	.	.	PUNCT
fbem-4892	58	1	the	the	PRON
fbem-4892	58	2	higher	high	ADJ
fbem-4892	58	3	the	the	DET
fbem-4892	58	4	product	product	NOUN
fbem-4892	58	5	involvement	involvement	NOUN
fbem-4892	58	6	level	level	NOUN
fbem-4892	58	7	,	,	PUNCT
fbem-4892	58	8	the	the	PRON
fbem-4892	58	9	more	more	ADV
fbem-4892	58	10	meaningful	meaningful	ADJ
fbem-4892	58	11	the	the	DET
fbem-4892	58	12	thing	thing	NOUN
fbem-4892	58	13	is	be	AUX
fbem-4892	58	14	to	to	ADP
fbem-4892	58	15	the	the	DET
fbem-4892	58	16	person	person	NOUN
fbem-4892	58	17	,	,	PUNCT
fbem-4892	58	18	or	or	CCONJ
fbem-4892	58	19	the	the	PRON
fbem-4892	58	20	closer	close	ADV
fbem-4892	58	21	the	the	DET
fbem-4892	58	22	relationship	relationship	NOUN
fbem-4892	58	23	is	be	AUX
fbem-4892	58	24	to	to	ADP
fbem-4892	58	25	the	the	DET
fbem-4892	58	26	person	person	NOUN
fbem-4892	58	27	,	,	PUNCT
fbem-4892	58	28	and	and	CCONJ
fbem-4892	58	29	the	the	PRON
fbem-4892	58	30	more	more	ADV
fbem-4892	58	31	positive	positive	ADJ
fbem-4892	58	32	the	the	DET
fbem-4892	58	33	behavior	behavior	NOUN
fbem-4892	58	34	tendency	tendency	NOUN
fbem-4892	58	35	is	be	AUX
fbem-4892	58	36	,	,	PUNCT
fbem-4892	58	37	and	and	CCONJ
fbem-4892	58	38	vice	vice	ADV
fbem-4892	58	39	versa	versa	ADV
fbem-4892	58	40	.	.	PUNCT
fbem-4892	59	1	afonso	afonso	PROPN
fbem-4892	59	2	et	et	PROPN
fbem-4892	59	3	al	al	PROPN
fbem-4892	59	4	.	.	PROPN
fbem-4892	60	1	(	(	PUNCT
fbem-4892	60	2	2018	2018	NUM
fbem-4892	60	3	)	)	PUNCT
fbem-4892	60	4	defined	define	VERB
fbem-4892	60	5	product	product	NOUN
fbem-4892	60	6	involvement	involvement	NOUN
fbem-4892	60	7	as	as	ADP
fbem-4892	60	8	the	the	DET
fbem-4892	60	9	degree	degree	NOUN
fbem-4892	60	10	to	to	PART
fbem-4892	60	11	which	which	PRON
fbem-4892	60	12	one	one	NOUN
fbem-4892	60	13	's	's	PART
fbem-4892	60	14	own	own	ADJ
fbem-4892	60	15	intrinsic	intrinsic	ADJ
fbem-4892	60	16	needs	need	NOUN
fbem-4892	60	17	,	,	PUNCT
fbem-4892	60	18	values	value	NOUN
fbem-4892	60	19	,	,	PUNCT
fbem-4892	60	20	and	and	CCONJ
fbem-4892	60	21	interests	interest	NOUN
fbem-4892	60	22	are	be	AUX
fbem-4892	60	23	connected	connect	VERB
fbem-4892	60	24	to	to	ADP
fbem-4892	60	25	the	the	DET
fbem-4892	60	26	product	product	NOUN
fbem-4892	60	27	or	or	CCONJ
fbem-4892	60	28	service	service	NOUN
fbem-4892	60	29	offered	offer	VERB
fbem-4892	60	30	by	by	ADP
fbem-4892	60	31	the	the	DET
fbem-4892	60	32	firm	firm	NOUN
fbem-4892	60	33	,	,	PUNCT
fbem-4892	60	34	indicating	indicate	VERB
fbem-4892	60	35	the	the	DET
fbem-4892	60	36	degree	degree	NOUN
fbem-4892	60	37	to	to	PART
fbem-4892	60	38	which	which	PRON
fbem-4892	60	39	consumers	consumer	NOUN
fbem-4892	60	40	pay	pay	VERB
fbem-4892	60	41	attention	attention	NOUN
fbem-4892	60	42	to	to	ADP
fbem-4892	60	43	the	the	DET
fbem-4892	60	44	firm	firm	NOUN
fbem-4892	60	45	's	's	PART
fbem-4892	60	46	product	product	NOUN
fbem-4892	60	47	.	.	PUNCT
fbem-4892	61	1	peng	peng	PROPN
fbem-4892	61	2	et	et	PROPN
fbem-4892	61	3	al	al	PROPN
fbem-4892	61	4	.	.	PROPN
fbem-4892	62	1	(	(	PUNCT
fbem-4892	62	2	2019	2019	NUM
fbem-4892	62	3	)	)	PUNCT
fbem-4892	62	4	suggested	suggest	VERB
fbem-4892	62	5	that	that	SCONJ
fbem-4892	62	6	product	product	NOUN
fbem-4892	62	7	involvement	involvement	NOUN
fbem-4892	62	8	reflects	reflect	VERB
fbem-4892	62	9	to	to	ADP
fbem-4892	62	10	some	some	DET
fbem-4892	62	11	extent	extent	NOUN
fbem-4892	62	12	the	the	DET
fbem-4892	62	13	degree	degree	NOUN
fbem-4892	62	14	to	to	PART
fbem-4892	62	15	which	which	PRON
fbem-4892	62	16	consumers	consumer	NOUN
fbem-4892	62	17	pay	pay	VERB
fbem-4892	62	18	attention	attention	NOUN
fbem-4892	62	19	to	to	ADP
fbem-4892	62	20	the	the	DET
fbem-4892	62	21	product	product	NOUN
fbem-4892	62	22	,	,	PUNCT
fbem-4892	62	23	which	which	PRON
fbem-4892	62	24	is	be	AUX
fbem-4892	62	25	motivated	motivate	VERB
fbem-4892	62	26	by	by	ADP
fbem-4892	62	27	their	their	PRON
fbem-4892	62	28	own	own	ADJ
fbem-4892	62	29	intrinsic	intrinsic	ADJ
fbem-4892	62	30	needs	need	NOUN
fbem-4892	62	31	,	,	PUNCT
fbem-4892	62	32	values	value	NOUN
fbem-4892	62	33	,	,	PUNCT
fbem-4892	62	34	and	and	CCONJ
fbem-4892	62	35	degree	degree	NOUN
fbem-4892	62	36	of	of	ADP
fbem-4892	62	37	perceived	perceive	VERB
fbem-4892	62	38	connection	connection	NOUN
fbem-4892	62	39	and	and	CCONJ
fbem-4892	62	40	is	be	AUX
fbem-4892	62	41	motivated	motivate	VERB
fbem-4892	62	42	by	by	ADP
fbem-4892	62	43	.	.	PUNCT
fbem-4892	63	1	integrating	integrate	VERB
fbem-4892	63	2	the	the	DET
fbem-4892	63	3	views	view	NOUN
fbem-4892	63	4	of	of	ADP
fbem-4892	63	5	the	the	DET
fbem-4892	63	6	above	above	ADJ
fbem-4892	63	7	scholars	scholar	NOUN
fbem-4892	63	8	,	,	PUNCT
fbem-4892	63	9	this	this	DET
fbem-4892	63	10	paper	paper	NOUN
fbem-4892	63	11	argues	argue	VERB
fbem-4892	63	12	that	that	SCONJ
fbem-4892	63	13	product	product	NOUN
fbem-4892	63	14	involvement	involvement	NOUN
fbem-4892	63	15	is	be	AUX
fbem-4892	63	16	the	the	DET
fbem-4892	63	17	degree	degree	NOUN
fbem-4892	63	18	to	to	PART
fbem-4892	63	19	which	which	PRON
fbem-4892	63	20	a	a	DET
fbem-4892	63	21	product	product	NOUN
fbem-4892	63	22	or	or	CCONJ
fbem-4892	63	23	service	service	NOUN
fbem-4892	63	24	is	be	AUX
fbem-4892	63	25	perceived	perceive	VERB
fbem-4892	63	26	to	to	PART
fbem-4892	63	27	be	be	AUX
fbem-4892	63	28	relevant	relevant	ADJ
fbem-4892	63	29	to	to	ADP
fbem-4892	63	30	consumers	consumer	NOUN
fbem-4892	63	31	from	from	ADP
fbem-4892	63	32	their	their	PRON
fbem-4892	63	33	values	value	NOUN
fbem-4892	63	34	,	,	PUNCT
fbem-4892	63	35	intrinsic	intrinsic	ADJ
fbem-4892	63	36	needs	need	NOUN
fbem-4892	63	37	,	,	PUNCT
fbem-4892	63	38	and	and	CCONJ
fbem-4892	63	39	personal	personal	ADJ
fbem-4892	63	40	interests	interest	NOUN
fbem-4892	63	41	,	,	PUNCT
fbem-4892	63	42	and	and	CCONJ
fbem-4892	63	43	also	also	ADV
fbem-4892	63	44	reflects	reflect	VERB
fbem-4892	63	45	the	the	DET
fbem-4892	63	46	time	time	NOUN
fbem-4892	63	47	and	and	CCONJ
fbem-4892	63	48	effort	effort	NOUN
fbem-4892	63	49	consumers	consumer	NOUN
fbem-4892	63	50	spend	spend	VERB
fbem-4892	63	51	in	in	ADP
fbem-4892	63	52	the	the	DET
fbem-4892	63	53	process	process	NOUN
fbem-4892	63	54	of	of	ADP
fbem-4892	63	55	information	information	NOUN
fbem-4892	63	56	understanding	understanding	NOUN
fbem-4892	63	57	(	(	PUNCT
fbem-4892	63	58	hong	hong	PROPN
fbem-4892	63	59	,	,	PUNCT
fbem-4892	63	60	2015	2015	NUM
fbem-4892	63	61	)	)	PUNCT
fbem-4892	63	62	.	.	PUNCT
fbem-4892	64	1	in	in	ADP
fbem-4892	64	2	terms	term	NOUN
fbem-4892	64	3	of	of	ADP
fbem-4892	64	4	the	the	DET
fbem-4892	64	5	dimensional	dimensional	ADJ
fbem-4892	64	6	division	division	NOUN
fbem-4892	64	7	of	of	ADP
fbem-4892	64	8	product	product	NOUN
fbem-4892	64	9	involvement	involvement	NOUN
fbem-4892	64	10	,	,	PUNCT
fbem-4892	64	11	the	the	DET
fbem-4892	64	12	rpii	rpii	NOUN
fbem-4892	64	13	scale	scale	NOUN
fbem-4892	64	14	is	be	AUX
fbem-4892	64	15	more	more	ADV
fbem-4892	64	16	widely	widely	ADV
fbem-4892	64	17	used	use	VERB
fbem-4892	64	18	in	in	ADP
fbem-4892	64	19	academia	academia	NOUN
fbem-4892	64	20	because	because	SCONJ
fbem-4892	64	21	product	product	NOUN
fbem-4892	64	22	involvement	involvement	NOUN
fbem-4892	64	23	emphasizes	emphasize	VERB
fbem-4892	64	24	more	more	ADJ
fbem-4892	64	25	on	on	ADP
fbem-4892	64	26	consumers	consumer	NOUN
fbem-4892	64	27	'	'	PART
fbem-4892	64	28	subjective	subjective	ADJ
fbem-4892	64	29	perceptions	perception	NOUN
fbem-4892	64	30	(	(	PUNCT
fbem-4892	64	31	zaichkowsky	zaichkowsky	NOUN
fbem-4892	64	32	et	et	PROPN
fbem-4892	64	33	al	al	PROPN
fbem-4892	64	34	.	.	PROPN
fbem-4892	64	35	,	,	PUNCT
fbem-4892	64	36	1985	1985	NUM
fbem-4892	64	37	)	)	PUNCT
fbem-4892	64	38	,	,	PUNCT
fbem-4892	64	39	and	and	CCONJ
fbem-4892	64	40	the	the	DET
fbem-4892	64	41	relationship	relationship	NOUN
fbem-4892	64	42	between	between	ADP
fbem-4892	64	43	product	product	NOUN
fbem-4892	64	44	involvement	involvement	NOUN
fbem-4892	64	45	and	and	CCONJ
fbem-4892	64	46	consumers	consumer	NOUN
fbem-4892	64	47	can	can	AUX
fbem-4892	64	48	be	be	AUX
fbem-4892	64	49	fully	fully	ADV
fbem-4892	64	50	explained	explain	VERB
fbem-4892	64	51	through	through	ADP
fbem-4892	64	52	two	two	NUM
fbem-4892	64	53	dimensions	dimension	NOUN
fbem-4892	64	54	:	:	PUNCT
fbem-4892	64	55	cognitive	cognitive	ADJ
fbem-4892	64	56	and	and	CCONJ
fbem-4892	64	57	affective	affective	NOUN
fbem-4892	64	58	.	.	PUNCT
fbem-4892	65	1	therefore	therefore	ADV
fbem-4892	65	2	,	,	PUNCT
fbem-4892	65	3	this	this	DET
fbem-4892	65	4	study	study	NOUN
fbem-4892	65	5	mainly	mainly	ADV
fbem-4892	65	6	refers	refer	VERB
fbem-4892	65	7	to	to	ADP
fbem-4892	65	8	the	the	DET
fbem-4892	65	9	dimensions	dimension	NOUN
fbem-4892	65	10	divided	divide	VERB
fbem-4892	65	11	by	by	ADP
fbem-4892	65	12	the	the	DET
fbem-4892	65	13	rpii	rpii	NOUN
fbem-4892	65	14	scale	scale	NOUN
fbem-4892	65	15	for	for	ADP
fbem-4892	65	16	product	product	NOUN
fbem-4892	65	17	therefore	therefore	ADV
fbem-4892	65	18	,	,	PUNCT
fbem-4892	65	19	this	this	DET
fbem-4892	65	20	study	study	NOUN
fbem-4892	65	21	mainly	mainly	ADV
fbem-4892	65	22	refers	refer	VERB
fbem-4892	65	23	to	to	ADP
fbem-4892	65	24	the	the	DET
fbem-4892	65	25	dimensions	dimension	NOUN
fbem-4892	65	26	of	of	ADP
fbem-4892	65	27	the	the	DET
fbem-4892	65	28	rpii	rpii	NOUN
fbem-4892	65	29	scale	scale	NOUN
fbem-4892	65	30	to	to	PART
fbem-4892	65	31	measure	measure	VERB
fbem-4892	65	32	product	product	NOUN
fbem-4892	65	33	involvement	involvement	NOUN
fbem-4892	65	34	,	,	PUNCT
fbem-4892	65	35	and	and	CCONJ
fbem-4892	65	36	divides	divide	VERB
fbem-4892	65	37	product	product	NOUN
fbem-4892	65	38	involvement	involvement	NOUN
fbem-4892	65	39	into	into	ADP
fbem-4892	65	40	cognitive	cognitive	ADJ
fbem-4892	65	41	and	and	CCONJ
fbem-4892	65	42	affective	affective	ADJ
fbem-4892	65	43	dimensions	dimension	NOUN
fbem-4892	65	44	to	to	PART
fbem-4892	65	45	ensure	ensure	VERB
fbem-4892	65	46	the	the	DET
fbem-4892	65	47	validity	validity	NOUN
fbem-4892	65	48	of	of	ADP
fbem-4892	65	49	the	the	DET
fbem-4892	65	50	questionnaire	questionnaire	NOUN
fbem-4892	65	51	.	.	PUNCT
fbem-4892	66	1	2.4	2.4	NUM
fbem-4892	66	2	.	.	PUNCT
fbem-4892	67	1	regulatory	regulatory	ADJ
fbem-4892	67	2	orientation	orientation	NOUN
fbem-4892	67	3	higgins	higgins	PROPN
fbem-4892	67	4	et	et	PROPN
fbem-4892	67	5	al	al	PROPN
fbem-4892	67	6	.	.	PROPN
fbem-4892	68	1	(	(	PUNCT
fbem-4892	68	2	1997	1997	NUM
fbem-4892	68	3	)	)	PUNCT
fbem-4892	68	4	pioneered	pioneer	VERB
fbem-4892	68	5	the	the	DET
fbem-4892	68	6	theory	theory	NOUN
fbem-4892	68	7	of	of	ADP
fbem-4892	68	8	regulatory	regulatory	ADJ
fbem-4892	68	9	orientations	orientation	NOUN
fbem-4892	68	10	in	in	ADP
fbem-4892	68	11	1997	1997	NUM
fbem-4892	68	12	,	,	PUNCT
fbem-4892	68	13	which	which	PRON
fbem-4892	68	14	revealed	reveal	VERB
fbem-4892	68	15	two	two	NUM
fbem-4892	68	16	types	type	NOUN
fbem-4892	68	17	of	of	ADP
fbem-4892	68	18	selfregulation	selfregulation	NOUN
fbem-4892	68	19	when	when	SCONJ
fbem-4892	68	20	people	people	NOUN
fbem-4892	68	21	face	face	VERB
fbem-4892	68	22	goals	goal	NOUN
fbem-4892	68	23	based	base	VERB
fbem-4892	68	24	on	on	ADP
fbem-4892	68	25	individual	individual	ADJ
fbem-4892	68	26	motivation	motivation	NOUN
fbem-4892	68	27	promotion	promotion	NOUN
fbem-4892	68	28	orientations	orientation	NOUN
fbem-4892	68	29	that	that	PRON
fbem-4892	68	30	tend	tend	VERB
fbem-4892	68	31	towards	towards	ADP
fbem-4892	68	32	positive	positive	ADJ
fbem-4892	68	33	goals	goal	NOUN
fbem-4892	68	34	and	and	CCONJ
fbem-4892	68	35	defense	defense	NOUN
fbem-4892	68	36	orientation	orientation	NOUN
fbem-4892	68	37	that	that	PRON
fbem-4892	68	38	avoid	avoid	VERB
fbem-4892	68	39	negative	negative	ADJ
fbem-4892	68	40	goals	goal	NOUN
fbem-4892	68	41	.	.	PUNCT
fbem-4892	69	1	the	the	DET
fbem-4892	69	2	defense	defense	NOUN
fbem-4892	69	3	orientation	orientation	NOUN
fbem-4892	69	4	,	,	PUNCT
fbem-4892	69	5	which	which	PRON
fbem-4892	69	6	avoids	avoid	VERB
fbem-4892	69	7	negative	negative	ADJ
fbem-4892	69	8	goals	goal	NOUN
fbem-4892	69	9	.	.	PUNCT
fbem-4892	70	1	the	the	DET
fbem-4892	70	2	effects	effect	NOUN
fbem-4892	70	3	of	of	ADP
fbem-4892	70	4	regulatory	regulatory	ADJ
fbem-4892	70	5	orientations	orientation	NOUN
fbem-4892	70	6	on	on	ADP
fbem-4892	70	7	individuals	individual	NOUN
fbem-4892	70	8	include	include	VERB
fbem-4892	70	9	three	three	NUM
fbem-4892	70	10	main	main	ADJ
fbem-4892	70	11	aspects	aspect	NOUN
fbem-4892	70	12	:	:	PUNCT
fbem-4892	70	13	effects	effect	NOUN
fbem-4892	70	14	on	on	ADP
fbem-4892	70	15	cognition	cognition	NOUN
fbem-4892	70	16	(	(	PUNCT
fbem-4892	70	17	mathews	mathews	PROPN
fbem-4892	70	18	et	et	PROPN
fbem-4892	70	19	al	al	PROPN
fbem-4892	70	20	.	.	PROPN
fbem-4892	70	21	,	,	PUNCT
fbem-4892	70	22	2013	2013	NUM
fbem-4892	70	23	)	)	PUNCT
fbem-4892	70	24	,	,	PUNCT
fbem-4892	70	25	effects	effect	NOUN
fbem-4892	70	26	on	on	ADP
fbem-4892	70	27	behavioral	behavioral	ADJ
fbem-4892	70	28	strategies	strategy	NOUN
fbem-4892	70	29	(	(	PUNCT
fbem-4892	70	30	wallace	wallace	PROPN
fbem-4892	70	31	et	et	PROPN
fbem-4892	70	32	al	al	PROPN
fbem-4892	70	33	.	.	PROPN
fbem-4892	70	34	,	,	PUNCT
fbem-4892	70	35	2009	2009	NUM
fbem-4892	70	36	)	)	PUNCT
fbem-4892	70	37	,	,	PUNCT
fbem-4892	70	38	and	and	CCONJ
fbem-4892	70	39	effects	effect	NOUN
fbem-4892	70	40	on	on	ADP
fbem-4892	70	41	individual	individual	ADJ
fbem-4892	70	42	decision	decision	NOUN
fbem-4892	70	43	judgments	judgment	NOUN
fbem-4892	70	44	(	(	PUNCT
fbem-4892	70	45	lioba	lioba	PROPN
fbem-4892	70	46	et	et	PROPN
fbem-4892	70	47	al	al	PROPN
fbem-4892	70	48	.	.	PROPN
fbem-4892	70	49	,	,	PUNCT
fbem-4892	70	50	2007	2007	NUM
fbem-4892	70	51	)	)	PUNCT
fbem-4892	70	52	.	.	PUNCT
fbem-4892	71	1	among	among	ADP
fbem-4892	71	2	them	they	PRON
fbem-4892	71	3	,	,	PUNCT
fbem-4892	71	4	promotion	promotion	NOUN
fbem-4892	71	5	orientation	orientation	NOUN
fbem-4892	71	6	is	be	AUX
fbem-4892	71	7	associated	associate	VERB
fbem-4892	71	8	with	with	ADP
fbem-4892	71	9	the	the	DET
fbem-4892	71	10	need	need	NOUN
fbem-4892	71	11	for	for	ADP
fbem-4892	71	12	enhancement	enhancement	NOUN
fbem-4892	71	13	and	and	CCONJ
fbem-4892	71	14	tends	tend	VERB
fbem-4892	71	15	to	to	PART
fbem-4892	71	16	pursue	pursue	VERB
fbem-4892	71	17	positive	positive	ADJ
fbem-4892	71	18	outcomes	outcome	NOUN
fbem-4892	71	19	;	;	PUNCT
fbem-4892	71	20	defense	defense	NOUN
fbem-4892	71	21	orientation	orientation	NOUN
fbem-4892	71	22	is	be	AUX
fbem-4892	71	23	associated	associate	VERB
fbem-4892	71	24	with	with	ADP
fbem-4892	71	25	the	the	DET
fbem-4892	71	26	need	need	NOUN
fbem-4892	71	27	for	for	ADP
fbem-4892	71	28	safety	safety	NOUN
fbem-4892	71	29	and	and	CCONJ
fbem-4892	71	30	behaves	behave	VERB
fbem-4892	71	31	more	more	ADV
fbem-4892	71	32	cautiously	cautiously	ADV
fbem-4892	71	33	and	and	CCONJ
fbem-4892	71	34	tends	tend	VERB
fbem-4892	71	35	to	to	PART
fbem-4892	71	36	avoid	avoid	VERB
fbem-4892	71	37	negative	negative	ADJ
fbem-4892	71	38	outcomes	outcome	NOUN
fbem-4892	71	39	(	(	PUNCT
fbem-4892	71	40	rhee	rhee	NOUN
fbem-4892	71	41	et	et	PROPN
fbem-4892	71	42	al	al	PROPN
fbem-4892	71	43	.	.	PROPN
fbem-4892	71	44	,2014	,2014	PROPN
fbem-4892	71	45	)	)	PUNCT
fbem-4892	71	46	.	.	PUNCT
fbem-4892	72	1	trudel	trudel	NOUN
fbem-4892	72	2	et	et	NOUN
fbem-4892	72	3	al.(2012	al.(2012	NOUN
fbem-4892	72	4	)	)	PUNCT
fbem-4892	72	5	founded	found	VERB
fbem-4892	72	6	,	,	PUNCT
fbem-4892	72	7	after	after	ADP
fbem-4892	72	8	a	a	DET
fbem-4892	72	9	survey	survey	NOUN
fbem-4892	72	10	study	study	NOUN
fbem-4892	72	11	,	,	PUNCT
fbem-4892	72	12	that	that	SCONJ
fbem-4892	72	13	for	for	ADP
fbem-4892	72	14	positive	positive	ADJ
fbem-4892	72	15	outcomes	outcome	NOUN
fbem-4892	72	16	generated	generate	VERB
fbem-4892	72	17	during	during	ADP
fbem-4892	72	18	product	product	NOUN
fbem-4892	72	19	application	application	NOUN
fbem-4892	72	20	,	,	PUNCT
fbem-4892	72	21	the	the	DET
fbem-4892	72	22	satisfaction	satisfaction	NOUN
fbem-4892	72	23	of	of	ADP
fbem-4892	72	24	individuals	individual	NOUN
fbem-4892	72	25	with	with	ADP
fbem-4892	72	26	promotion	promotion	NOUN
fbem-4892	72	27	orientation	orientation	NOUN
fbem-4892	72	28	was	be	AUX
fbem-4892	72	29	significantly	significantly	ADV
fbem-4892	72	30	greater	great	ADJ
fbem-4892	72	31	than	than	ADP
fbem-4892	72	32	that	that	PRON
fbem-4892	72	33	of	of	ADP
fbem-4892	72	34	individuals	individual	NOUN
fbem-4892	72	35	with	with	ADP
fbem-4892	72	36	defense	defense	NOUN
fbem-4892	72	37	orientation	orientation	NOUN
fbem-4892	72	38	,	,	PUNCT
fbem-4892	72	39	while	while	SCONJ
fbem-4892	72	40	for	for	ADP
fbem-4892	72	41	negative	negative	ADJ
fbem-4892	72	42	outcomes	outcome	NOUN
fbem-4892	72	43	,	,	PUNCT
fbem-4892	72	44	the	the	DET
fbem-4892	72	45	individuals	individual	NOUN
fbem-4892	72	46	were	be	AUX
fbem-4892	72	47	significantly	significantly	ADV
fbem-4892	72	48	less	less	ADV
fbem-4892	72	49	satisfied	satisfied	ADJ
fbem-4892	72	50	with	with	ADP
fbem-4892	72	51	the	the	DET
fbem-4892	72	52	negative	negative	ADJ
fbem-4892	72	53	outcomes	outcome	NOUN
fbem-4892	72	54	than	than	ADP
fbem-4892	72	55	with	with	ADP
fbem-4892	72	56	the	the	DET
fbem-4892	72	57	defense	defense	NOUN
fbem-4892	72	58	orientation	orientation	NOUN
fbem-4892	72	59	.	.	PUNCT
fbem-4892	73	1	in	in	ADP
fbem-4892	73	2	addition	addition	NOUN
fbem-4892	73	3	,	,	PUNCT
fbem-4892	73	4	according	accord	VERB
fbem-4892	73	5	to	to	ADP
fbem-4892	73	6	the	the	DET
fbem-4892	73	7	length	length	NOUN
fbem-4892	73	8	of	of	ADP
fbem-4892	73	9	period	period	NOUN
fbem-4892	73	10	orientation	orientation	NOUN
fbem-4892	73	11	,	,	PUNCT
fbem-4892	73	12	regulation	regulation	NOUN
fbem-4892	73	13	orientation	orientation	NOUN
fbem-4892	73	14	can	can	AUX
fbem-4892	73	15	also	also	ADV
fbem-4892	73	16	be	be	AUX
fbem-4892	73	17	divided	divide	VERB
fbem-4892	73	18	into	into	ADP
fbem-4892	73	19	the	the	DET
fbem-4892	73	20	following	follow	VERB
fbem-4892	73	21	two	two	NUM
fbem-4892	73	22	types	type	NOUN
fbem-4892	73	23	,	,	PUNCT
fbem-4892	73	24	i.e.	i.e.	X
fbem-4892	73	25	,	,	PUNCT
fbem-4892	73	26	situational	situational	ADJ
fbem-4892	73	27	regulation	regulation	NOUN
fbem-4892	73	28	orientation	orientation	NOUN
fbem-4892	73	29	with	with	ADP
fbem-4892	73	30	short	short	ADJ
fbem-4892	73	31	-	-	PUNCT
fbem-4892	73	32	term	term	NOUN
fbem-4892	73	33	fluctuations	fluctuation	NOUN
fbem-4892	73	34	and	and	CCONJ
fbem-4892	73	35	trait	trait	NOUN
fbem-4892	73	36	regulation	regulation	NOUN
fbem-4892	73	37	with	with	ADP
fbem-4892	73	38	long	long	ADJ
fbem-4892	73	39	duration	duration	NOUN
fbem-4892	73	40	.	.	PUNCT
fbem-4892	74	1	by	by	ADP
fbem-4892	74	2	summarizing	summarize	VERB
fbem-4892	74	3	and	and	CCONJ
fbem-4892	74	4	sorting	sort	VERB
fbem-4892	74	5	out	out	ADP
fbem-4892	74	6	the	the	DET
fbem-4892	74	7	current	current	ADJ
fbem-4892	74	8	research	research	NOUN
fbem-4892	74	9	status	status	NOUN
fbem-4892	74	10	at	at	ADP
fbem-4892	74	11	home	home	NOUN
fbem-4892	74	12	and	and	CCONJ
fbem-4892	74	13	abroad	abroad	ADV
fbem-4892	74	14	,	,	PUNCT
fbem-4892	74	15	it	it	PRON
fbem-4892	74	16	can	can	AUX
fbem-4892	74	17	be	be	AUX
fbem-4892	74	18	found	find	VERB
fbem-4892	74	19	that	that	SCONJ
fbem-4892	74	20	the	the	DET
fbem-4892	74	21	current	current	ADJ
fbem-4892	74	22	research	research	NOUN
fbem-4892	74	23	on	on	ADP
fbem-4892	74	24	customer	customer	NOUN
fbem-4892	74	25	involvement	involvement	NOUN
fbem-4892	74	26	behavior	behavior	NOUN
fbem-4892	74	27	is	be	AUX
fbem-4892	74	28	mainly	mainly	ADV
fbem-4892	74	29	focused	focus	VERB
fbem-4892	74	30	on	on	ADP
fbem-4892	74	31	a	a	DET
fbem-4892	74	32	single	single	ADJ
fbem-4892	74	33	channel	channel	NOUN
fbem-4892	74	34	such	such	ADJ
fbem-4892	74	35	as	as	ADP
fbem-4892	74	36	traditional	traditional	ADJ
fbem-4892	74	37	offline	offline	ADJ
fbem-4892	74	38	retail	retail	ADJ
fbem-4892	74	39	stores	store	NOUN
fbem-4892	74	40	or	or	CCONJ
fbem-4892	74	41	online	online	ADJ
fbem-4892	74	42	stores	store	NOUN
fbem-4892	74	43	,	,	PUNCT
fbem-4892	74	44	and	and	CCONJ
fbem-4892	74	45	few	few	ADJ
fbem-4892	74	46	scholars	scholar	NOUN
fbem-4892	74	47	have	have	AUX
fbem-4892	74	48	started	start	VERB
fbem-4892	74	49	from	from	ADP
fbem-4892	74	50	the	the	DET
fbem-4892	74	51	new	new	ADJ
fbem-4892	74	52	retail	retail	ADJ
fbem-4892	74	53	industry	industry	NOUN
fbem-4892	74	54	with	with	ADP
fbem-4892	74	55	multi	multi	ADJ
fbem-4892	74	56	-	-	ADJ
fbem-4892	74	57	channel	channel	ADJ
fbem-4892	74	58	integration	integration	NOUN
fbem-4892	74	59	.	.	PUNCT
fbem-4892	75	1	in	in	ADP
fbem-4892	75	2	addition	addition	NOUN
fbem-4892	75	3	,	,	PUNCT
fbem-4892	75	4	looking	look	VERB
fbem-4892	75	5	at	at	ADP
fbem-4892	75	6	the	the	DET
fbem-4892	75	7	existing	exist	VERB
fbem-4892	75	8	research	research	NOUN
fbem-4892	75	9	results	result	NOUN
fbem-4892	75	10	on	on	ADP
fbem-4892	75	11	product	product	NOUN
fbem-4892	75	12	involvement	involvement	NOUN
fbem-4892	75	13	,	,	PUNCT
fbem-4892	75	14	it	it	PRON
fbem-4892	75	15	is	be	AUX
fbem-4892	75	16	not	not	PART
fbem-4892	75	17	difficult	difficult	ADJ
fbem-4892	75	18	to	to	PART
fbem-4892	75	19	find	find	VERB
fbem-4892	75	20	that	that	SCONJ
fbem-4892	75	21	scholars	scholar	NOUN
fbem-4892	75	22	focus	focus	VERB
fbem-4892	75	23	more	more	ADV
fbem-4892	75	24	on	on	ADP
fbem-4892	75	25	the	the	DET
fbem-4892	75	26	relationship	relationship	NOUN
fbem-4892	75	27	between	between	ADP
fbem-4892	75	28	product	product	NOUN
fbem-4892	75	29	involvement	involvement	NOUN
fbem-4892	75	30	and	and	CCONJ
fbem-4892	75	31	customer	customer	NOUN
fbem-4892	75	32	satisfaction	satisfaction	NOUN
fbem-4892	75	33	and	and	CCONJ
fbem-4892	75	34	purchase	purchase	NOUN
fbem-4892	75	35	intention	intention	NOUN
fbem-4892	75	36	,	,	PUNCT
fbem-4892	75	37	and	and	CCONJ
fbem-4892	75	38	the	the	DET
fbem-4892	75	39	research	research	NOUN
fbem-4892	75	40	on	on	ADP
fbem-4892	75	41	the	the	DET
fbem-4892	75	42	influence	influence	NOUN
fbem-4892	75	43	of	of	ADP
fbem-4892	75	44	product	product	NOUN
fbem-4892	75	45	involvement	involvement	NOUN
fbem-4892	75	46	on	on	ADP
fbem-4892	75	47	customer	customer	NOUN
fbem-4892	75	48	engagement	engagement	NOUN
fbem-4892	75	49	behavior	behavior	NOUN
fbem-4892	75	50	is	be	AUX
fbem-4892	75	51	still	still	ADV
fbem-4892	75	52	fragmented	fragment	VERB
fbem-4892	75	53	,	,	PUNCT
fbem-4892	75	54	and	and	CCONJ
fbem-4892	75	55	there	there	PRON
fbem-4892	75	56	is	be	VERB
fbem-4892	75	57	no	no	DET
fbem-4892	75	58	comprehensive	comprehensive	ADJ
fbem-4892	75	59	and	and	CCONJ
fbem-4892	75	60	in	in	ADP
fbem-4892	75	61	-	-	PUNCT
fbem-4892	75	62	depth	depth	NOUN
fbem-4892	75	63	research	research	NOUN
fbem-4892	75	64	analysis	analysis	NOUN
fbem-4892	75	65	on	on	ADP
fbem-4892	75	66	the	the	DET
fbem-4892	75	67	product	product	NOUN
fbem-4892	75	68	involvement	involvement	NOUN
fbem-4892	75	69	of	of	ADP
fbem-4892	75	70	multi	multi	ADJ
fbem-4892	75	71	-	-	ADJ
fbem-4892	75	72	channel	channel	NOUN
fbem-4892	75	73	integration	integration	NOUN
fbem-4892	75	74	quality	quality	NOUN
fbem-4892	75	75	,	,	PUNCT
fbem-4892	75	76	so	so	CCONJ
fbem-4892	75	77	it	it	PRON
fbem-4892	75	78	is	be	AUX
fbem-4892	75	79	very	very	ADV
fbem-4892	75	80	important	important	ADJ
fbem-4892	75	81	to	to	PART
fbem-4892	75	82	build	build	VERB
fbem-4892	75	83	a	a	DET
fbem-4892	75	84	more	more	ADV
fbem-4892	75	85	comprehensive	comprehensive	ADJ
fbem-4892	75	86	research	research	NOUN
fbem-4892	75	87	framework	framework	NOUN
fbem-4892	75	88	on	on	ADP
fbem-4892	75	89	the	the	DET
fbem-4892	75	90	influence	influence	NOUN
fbem-4892	75	91	of	of	ADP
fbem-4892	75	92	multi	multi	ADJ
fbem-4892	75	93	-	-	ADJ
fbem-4892	75	94	channel	channel	NOUN
fbem-4892	75	95	integration	integration	NOUN
fbem-4892	75	96	quality	quality	NOUN
fbem-4892	75	97	on	on	ADP
fbem-4892	75	98	customer	customer	NOUN
fbem-4892	75	99	.therefore	.therefore	NOUN
fbem-4892	75	100	,	,	PUNCT
fbem-4892	75	101	it	it	PRON
fbem-4892	75	102	is	be	AUX
fbem-4892	75	103	necessary	necessary	ADJ
fbem-4892	75	104	to	to	PART
fbem-4892	75	105	build	build	VERB
fbem-4892	75	106	a	a	DET
fbem-4892	75	107	more	more	ADV
fbem-4892	75	108	comprehensive	comprehensive	ADJ
fbem-4892	75	109	research	research	NOUN
fbem-4892	75	110	framework	framework	NOUN
fbem-4892	75	111	on	on	ADP
fbem-4892	75	112	the	the	DET
fbem-4892	75	113	influence	influence	NOUN
fbem-4892	75	114	of	of	ADP
fbem-4892	75	115	multichannel	multichannel	ADJ
fbem-4892	75	116	integration	integration	NOUN
fbem-4892	75	117	quality	quality	NOUN
fbem-4892	75	118	on	on	ADP
fbem-4892	75	119	customer	customer	NOUN
fbem-4892	75	120	engagement	engagement	NOUN
fbem-4892	75	121	behavior	behavior	NOUN
fbem-4892	75	122	.	.	PUNCT
fbem-4892	76	1	at	at	ADP
fbem-4892	76	2	the	the	DET
fbem-4892	76	3	same	same	ADJ
fbem-4892	76	4	time	time	NOUN
fbem-4892	76	5	,	,	PUNCT
fbem-4892	76	6	from	from	ADP
fbem-4892	76	7	the	the	DET
fbem-4892	76	8	existing	exist	VERB
fbem-4892	76	9	research	research	NOUN
fbem-4892	76	10	results	result	NOUN
fbem-4892	76	11	,	,	PUNCT
fbem-4892	76	12	there	there	PRON
fbem-4892	76	13	are	be	VERB
fbem-4892	76	14	relatively	relatively	ADV
fbem-4892	76	15	few	few	ADJ
fbem-4892	76	16	studies	study	NOUN
fbem-4892	76	17	on	on	ADP
fbem-4892	76	18	the	the	DET
fbem-4892	76	19	relationship	relationship	NOUN
fbem-4892	76	20	between	between	ADP
fbem-4892	76	21	product	product	NOUN
fbem-4892	76	22	involvement	involvement	NOUN
fbem-4892	76	23	and	and	CCONJ
fbem-4892	76	24	regulation	regulation	NOUN
fbem-4892	76	25	orientation	orientation	NOUN
fbem-4892	76	26	,	,	PUNCT
fbem-4892	76	27	and	and	CCONJ
fbem-4892	76	28	there	there	PRON
fbem-4892	76	29	are	be	VERB
fbem-4892	76	30	even	even	ADV
fbem-4892	76	31	fewer	few	ADJ
fbem-4892	76	32	studies	study	NOUN
fbem-4892	76	33	on	on	ADP
fbem-4892	76	34	the	the	DET
fbem-4892	76	35	relationship	relationship	NOUN
fbem-4892	76	36	between	between	ADP
fbem-4892	76	37	regulation	regulation	NOUN
fbem-4892	76	38	orientation	orientation	NOUN
fbem-4892	76	39	and	and	CCONJ
fbem-4892	76	40	customer	customer	NOUN
fbem-4892	76	41	engagement	engagement	NOUN
fbem-4892	76	42	behavior	behavior	NOUN
fbem-4892	76	43	,	,	PUNCT
fbem-4892	76	44	and	and	CCONJ
fbem-4892	76	45	no	no	DET
fbem-4892	76	46	scholars	scholar	NOUN
fbem-4892	76	47	have	have	AUX
fbem-4892	76	48	studied	study	VERB
fbem-4892	76	49	the	the	DET
fbem-4892	76	50	influence	influence	NOUN
fbem-4892	76	51	of	of	ADP
fbem-4892	76	52	multi	multi	ADJ
fbem-4892	76	53	-	-	ADJ
fbem-4892	76	54	channel	channel	NOUN
fbem-4892	76	55	integration	integration	NOUN
fbem-4892	76	56	quality	quality	NOUN
fbem-4892	76	57	on	on	ADP
fbem-4892	76	58	customer	customer	NOUN
fbem-4892	76	59	engagement	engagement	NOUN
fbem-4892	76	60	behavior	behavior	NOUN
fbem-4892	76	61	from	from	ADP
fbem-4892	76	62	the	the	DET
fbem-4892	76	63	perspective	perspective	NOUN
fbem-4892	76	64	of	of	ADP
fbem-4892	76	65	regulation	regulation	NOUN
fbem-4892	76	66	orientation	orientation	NOUN
fbem-4892	76	67	.	.	PUNCT
fbem-4892	77	1	therefore	therefore	ADV
fbem-4892	77	2	,	,	PUNCT
fbem-4892	77	3	this	this	DET
fbem-4892	77	4	study	study	NOUN
fbem-4892	77	5	compares	compare	VERB
fbem-4892	77	6	previous	previous	ADJ
fbem-4892	77	7	studies	study	NOUN
fbem-4892	77	8	and	and	CCONJ
fbem-4892	77	9	divides	divide	VERB
fbem-4892	77	10	the	the	DET
fbem-4892	77	11	multi	multi	ADJ
fbem-4892	77	12	-	-	ADJ
fbem-4892	77	13	channel	channel	NOUN
fbem-4892	77	14	integration	integration	NOUN
fbem-4892	77	15	quality	quality	NOUN
fbem-4892	77	16	into	into	ADP
fbem-4892	77	17	four	four	NUM
fbem-4892	77	18	dimensions	dimension	NOUN
fbem-4892	77	19	:	:	PUNCT
fbem-4892	77	20	transparency	transparency	NOUN
fbem-4892	77	21	of	of	ADP
fbem-4892	77	22	service	service	NOUN
fbem-4892	77	23	quality	quality	NOUN
fbem-4892	77	24	,	,	PUNCT
fbem-4892	77	25	freedom	freedom	NOUN
fbem-4892	77	26	of	of	ADP
fbem-4892	77	27	channel	channel	NOUN
fbem-4892	77	28	choice	choice	NOUN
fbem-4892	77	29	,	,	PUNCT
fbem-4892	77	30	information	information	NOUN
fbem-4892	77	31	consistency	consistency	NOUN
fbem-4892	77	32	and	and	CCONJ
fbem-4892	77	33	process	process	NOUN
fbem-4892	77	34	consistency	consistency	NOUN
fbem-4892	77	35	,	,	PUNCT
fbem-4892	77	36	in	in	ADP
fbem-4892	77	37	order	order	NOUN
fbem-4892	77	38	to	to	PART
fbem-4892	77	39	systematically	systematically	ADV
fbem-4892	77	40	study	study	VERB
fbem-4892	77	41	the	the	DET
fbem-4892	77	42	influence	influence	NOUN
fbem-4892	77	43	of	of	ADP
fbem-4892	77	44	multi	multi	ADJ
fbem-4892	77	45	-	-	ADJ
fbem-4892	77	46	channel	channel	NOUN
fbem-4892	77	47	integration	integration	NOUN
fbem-4892	77	48	quality	quality	NOUN
fbem-4892	77	49	on	on	ADP
fbem-4892	77	50	customer	customer	NOUN
fbem-4892	77	51	engagement	engagement	NOUN
fbem-4892	77	52	behavior	behavior	NOUN
fbem-4892	77	53	and	and	CCONJ
fbem-4892	77	54	product	product	NOUN
fbem-4892	77	55	involvement	involvement	NOUN
fbem-4892	77	56	and	and	CCONJ
fbem-4892	77	57	the	the	DET
fbem-4892	77	58	influence	influence	NOUN
fbem-4892	77	59	of	of	ADP
fbem-4892	77	60	regulation	regulation	NOUN
fbem-4892	77	61	orientation	orientation	NOUN
fbem-4892	77	62	on	on	ADP
fbem-4892	77	63	customer	customer	NOUN
fbem-4892	77	64	engagement	engagement	NOUN
fbem-4892	77	65	behavior	behavior	NOUN
fbem-4892	77	66	,	,	PUNCT
fbem-4892	77	67	and	and	CCONJ
fbem-4892	77	68	to	to	PART
fbem-4892	77	69	investigate	investigate	VERB
fbem-4892	77	70	the	the	DET
fbem-4892	77	71	moderating	moderate	VERB
fbem-4892	77	72	effect	effect	NOUN
fbem-4892	77	73	of	of	ADP
fbem-4892	77	74	regulation	regulation	NOUN
fbem-4892	77	75	orientation	orientation	NOUN
fbem-4892	77	76	on	on	ADP
fbem-4892	77	77	product	product	NOUN
fbem-4892	77	78	involvement	involvement	NOUN
fbem-4892	77	79	and	and	CCONJ
fbem-4892	77	80	customer	customer	NOUN
fbem-4892	77	81	engagement	engagement	NOUN
fbem-4892	77	82	behavior	behavior	NOUN
fbem-4892	77	83	.	.	PUNCT
fbem-4892	78	1	it	it	PRON
fbem-4892	78	2	is	be	AUX
fbem-4892	78	3	also	also	ADV
fbem-4892	78	4	expected	expect	VERB
fbem-4892	78	5	to	to	PART
fbem-4892	78	6	investigate	investigate	VERB
fbem-4892	78	7	the	the	DET
fbem-4892	78	8	moderating	moderate	VERB
fbem-4892	78	9	effect	effect	NOUN
fbem-4892	78	10	between	between	ADP
fbem-4892	78	11	product	product	NOUN
fbem-4892	78	12	involvement	involvement	NOUN
fbem-4892	78	13	and	and	CCONJ
fbem-4892	78	14	customer	customer	NOUN
fbem-4892	78	15	engagement	engagement	NOUN
fbem-4892	78	16	behavior	behavior	NOUN
fbem-4892	78	17	.	.	PUNCT
fbem-4892	79	1	3	3	X
fbem-4892	79	2	.	.	X
fbem-4892	79	3	theoretical	theoretical	ADJ
fbem-4892	79	4	inference	inference	NOUN
fbem-4892	79	5	and	and	CCONJ
fbem-4892	79	6	research	research	NOUN
fbem-4892	79	7	hypothesis	hypothesis	NOUN
fbem-4892	79	8	3.1	3.1	NUM
fbem-4892	79	9	.	.	PUNCT
fbem-4892	80	1	the	the	DET
fbem-4892	80	2	influence	influence	NOUN
fbem-4892	80	3	of	of	ADP
fbem-4892	80	4	multi	multi	ADJ
fbem-4892	80	5	-	-	ADJ
fbem-4892	80	6	channel	channel	NOUN
fbem-4892	80	7	integration	integration	NOUN
fbem-4892	80	8	quality	quality	NOUN
fbem-4892	80	9	on	on	ADP
fbem-4892	80	10	customer	customer	NOUN
fbem-4892	80	11	engagement	engagement	NOUN
fbem-4892	80	12	behavior	behavior	NOUN
fbem-4892	80	13	studies	study	NOUN
fbem-4892	80	14	related	relate	VERB
fbem-4892	80	15	to	to	ADP
fbem-4892	80	16	social	social	ADJ
fbem-4892	80	17	exchange	exchange	NOUN
fbem-4892	80	18	theory	theory	NOUN
fbem-4892	80	19	show	show	VERB
fbem-4892	80	20	that	that	SCONJ
fbem-4892	80	21	when	when	SCONJ
fbem-4892	80	22	consumers	consumer	NOUN
fbem-4892	80	23	shop	shop	VERB
fbem-4892	80	24	at	at	ADP
fbem-4892	80	25	a	a	DET
fbem-4892	80	26	retail	retail	ADJ
fbem-4892	80	27	enterprise	enterprise	NOUN
fbem-4892	80	28	,	,	PUNCT
fbem-4892	80	29	if	if	SCONJ
fbem-4892	80	30	they	they	PRON
fbem-4892	80	31	perceive	perceive	VERB
fbem-4892	80	32	that	that	SCONJ
fbem-4892	80	33	the	the	DET
fbem-4892	80	34	enterprise	enterprise	NOUN
fbem-4892	80	35	has	have	VERB
fbem-4892	80	36	high	high	ADJ
fbem-4892	80	37	-	-	PUNCT
fbem-4892	80	38	quality	quality	NOUN
fbem-4892	80	39	multi	multi	ADJ
fbem-4892	80	40	-	-	ADJ
fbem-4892	80	41	channel	channel	ADJ
fbem-4892	80	42	integration	integration	NOUN
fbem-4892	80	43	,	,	PUNCT
fbem-4892	80	44	provides	provide	VERB
fbem-4892	80	45	them	they	PRON
fbem-4892	80	46	with	with	ADP
fbem-4892	80	47	diversified	diversified	ADJ
fbem-4892	80	48	channel	channel	NOUN
fbem-4892	80	49	selection	selection	NOUN
fbem-4892	80	50	services	service	NOUN
fbem-4892	80	51	,	,	PUNCT
fbem-4892	80	52	and	and	CCONJ
fbem-4892	80	53	reaps	reap	VERB
fbem-4892	80	54	good	good	ADJ
fbem-4892	80	55	consumption	consumption	NOUN
fbem-4892	80	56	experience	experience	NOUN
fbem-4892	80	57	in	in	ADP
fbem-4892	80	58	the	the	DET
fbem-4892	80	59	process	process	NOUN
fbem-4892	80	60	,	,	PUNCT
fbem-4892	80	61	then	then	ADV
fbem-4892	80	62	it	it	PRON
fbem-4892	80	63	will	will	AUX
fbem-4892	80	64	make	make	VERB
fbem-4892	80	65	consumers	consumer	NOUN
fbem-4892	80	66	trust	trust	VERB
fbem-4892	80	67	and	and	CCONJ
fbem-4892	80	68	identify	identify	VERB
fbem-4892	80	69	with	with	ADP
fbem-4892	80	70	the	the	DET
fbem-4892	80	71	enterprise	enterprise	NOUN
fbem-4892	80	72	and	and	CCONJ
fbem-4892	80	73	its	its	PRON
fbem-4892	80	74	products	product	NOUN
fbem-4892	80	75	,	,	PUNCT
fbem-4892	80	76	which	which	PRON
fbem-4892	80	77	will	will	AUX
fbem-4892	80	78	bring	bring	VERB
fbem-4892	80	79	positive	positive	ADJ
fbem-4892	80	80	engagement	engagement	NOUN
fbem-4892	80	81	behaviors	behavior	NOUN
fbem-4892	80	82	,	,	PUNCT
fbem-4892	80	83	such	such	ADJ
fbem-4892	80	84	as	as	ADP
fbem-4892	80	85	active	active	ADJ
fbem-4892	80	86	dissemination	dissemination	NOUN
fbem-4892	80	87	of	of	ADP
fbem-4892	80	88	recommendation	recommendation	NOUN
fbem-4892	80	89	of	of	ADP
fbem-4892	80	90	the	the	DET
fbem-4892	80	91	enterprise	enterprise	NOUN
fbem-4892	80	92	and	and	CCONJ
fbem-4892	80	93	its	its	PRON
fbem-4892	80	94	.	.	PUNCT
fbem-4892	81	1	the	the	DET
fbem-4892	81	2	implementation	implementation	NOUN
fbem-4892	81	3	of	of	ADP
fbem-4892	81	4	high	high	ADJ
fbem-4892	81	5	-	-	PUNCT
fbem-4892	81	6	quality	quality	NOUN
fbem-4892	81	7	multichannel	multichannel	NOUN
fbem-4892	81	8	integration	integration	NOUN
fbem-4892	81	9	by	by	ADP
fbem-4892	81	10	retailers	retailer	NOUN
fbem-4892	81	11	leads	lead	VERB
fbem-4892	81	12	to	to	ADP
fbem-4892	81	13	a	a	DET
fbem-4892	81	14	better	well	ADJ
fbem-4892	81	15	shopping	shopping	NOUN
fbem-4892	81	16	experience	experience	NOUN
fbem-4892	81	17	for	for	ADP
fbem-4892	81	18	customers	customer	NOUN
fbem-4892	81	19	,	,	PUNCT
fbem-4892	81	20	thus	thus	ADV
fbem-4892	81	21	increasing	increase	VERB
fbem-4892	81	22	consumer	consumer	NOUN
fbem-4892	81	23	satisfaction	satisfaction	NOUN
fbem-4892	81	24	,	,	PUNCT
fbem-4892	81	25	which	which	PRON
fbem-4892	81	26	in	in	ADP
fbem-4892	81	27	turn	turn	NOUN
fbem-4892	81	28	is	be	AUX
fbem-4892	81	29	closely	closely	ADV
fbem-4892	81	30	related	relate	VERB
fbem-4892	81	31	to	to	ADP
fbem-4892	81	32	customer	customer	NOUN
fbem-4892	81	33	190	190	NUM
fbem-4892	81	34	engagement	engagement	NOUN
fbem-4892	81	35	behavior	behavior	NOUN
fbem-4892	81	36	(	(	PUNCT
fbem-4892	81	37	ren	ren	PROPN
fbem-4892	81	38	,	,	PUNCT
fbem-4892	81	39	2018	2018	NUM
fbem-4892	81	40	)	)	PUNCT
fbem-4892	81	41	.	.	PUNCT
fbem-4892	82	1	retailers	retailer	NOUN
fbem-4892	82	2	'	'	PART
fbem-4892	82	3	channel	channel	NOUN
fbem-4892	82	4	integration	integration	NOUN
fbem-4892	82	5	effectively	effectively	ADV
fbem-4892	82	6	alleviated	alleviate	VERB
fbem-4892	82	7	consumers	consumer	NOUN
fbem-4892	82	8	'	'	PART
fbem-4892	82	9	uncertainty	uncertainty	NOUN
fbem-4892	82	10	in	in	ADP
fbem-4892	82	11	the	the	DET
fbem-4892	82	12	shopping	shopping	NOUN
fbem-4892	82	13	process	process	NOUN
fbem-4892	82	14	and	and	CCONJ
fbem-4892	82	15	significantly	significantly	ADV
fbem-4892	82	16	enhanced	enhance	VERB
fbem-4892	82	17	customers	customer	NOUN
fbem-4892	82	18	'	'	PART
fbem-4892	82	19	trust	trust	NOUN
fbem-4892	82	20	in	in	ADP
fbem-4892	82	21	the	the	DET
fbem-4892	82	22	company	company	NOUN
fbem-4892	82	23	,	,	PUNCT
fbem-4892	82	24	which	which	PRON
fbem-4892	82	25	was	be	AUX
fbem-4892	82	26	extremely	extremely	ADV
fbem-4892	82	27	important	important	ADJ
fbem-4892	82	28	in	in	ADP
fbem-4892	82	29	increasing	increase	VERB
fbem-4892	82	30	customers	customer	NOUN
fbem-4892	82	31	'	'	PART
fbem-4892	82	32	willingness	willingness	NOUN
fbem-4892	82	33	to	to	PART
fbem-4892	82	34	incorporate	incorporate	VERB
fbem-4892	82	35	behaviors	behavior	NOUN
fbem-4892	82	36	（	（	PUNCT
fbem-4892	82	37	schramm	schramm	PROPN
fbem-4892	82	38	-	-	PUNCT
fbem-4892	82	39	klein	klein	PROPN
fbem-4892	82	40	et	et	PROPN
fbem-4892	82	41	al	al	PROPN
fbem-4892	82	42	.	.	PROPN
fbem-4892	82	43	,	,	PUNCT
fbem-4892	82	44	2006	2006	NUM
fbem-4892	82	45	)	)	PUNCT
fbem-4892	82	46	.	.	PUNCT
fbem-4892	83	1	the	the	DET
fbem-4892	83	2	implementation	implementation	NOUN
fbem-4892	83	3	of	of	ADP
fbem-4892	83	4	online	online	ADJ
fbem-4892	83	5	and	and	CCONJ
fbem-4892	83	6	offline	offline	ADJ
fbem-4892	83	7	multichannel	multichannel	NOUN
fbem-4892	83	8	integration	integration	NOUN
fbem-4892	83	9	by	by	ADP
fbem-4892	83	10	companies	company	NOUN
fbem-4892	83	11	helps	help	VERB
fbem-4892	83	12	to	to	PART
fbem-4892	83	13	reduce	reduce	VERB
fbem-4892	83	14	the	the	DET
fbem-4892	83	15	perceived	perceive	VERB
fbem-4892	83	16	risk	risk	NOUN
fbem-4892	83	17	of	of	ADP
fbem-4892	83	18	consumers	consumer	NOUN
fbem-4892	83	19	,	,	PUNCT
fbem-4892	83	20	thus	thus	ADV
fbem-4892	83	21	positively	positively	ADV
fbem-4892	83	22	influencing	influence	VERB
fbem-4892	83	23	their	their	PRON
fbem-4892	83	24	willingness	willingness	NOUN
fbem-4892	83	25	to	to	PART
fbem-4892	83	26	pay	pay	VERB
fbem-4892	83	27	and	and	CCONJ
fbem-4892	83	28	repurchase	repurchase	VERB
fbem-4892	83	29	(	(	PUNCT
fbem-4892	83	30	herhausen	herhausen	NOUN
fbem-4892	83	31	et	et	PROPN
fbem-4892	83	32	al	al	PROPN
fbem-4892	83	33	.	.	PROPN
fbem-4892	83	34	,	,	PUNCT
fbem-4892	83	35	2015	2015	NUM
fbem-4892	83	36	)	)	PUNCT
fbem-4892	83	37	.	.	PUNCT
fbem-4892	84	1	science	science	NOUN
fbem-4892	84	2	and	and	CCONJ
fbem-4892	84	3	technology	technology	NOUN
fbem-4892	84	4	enable	enable	VERB
fbem-4892	84	5	retailers	retailer	NOUN
fbem-4892	84	6	to	to	PART
fbem-4892	84	7	seamlessly	seamlessly	ADV
fbem-4892	84	8	integrate	integrate	VERB
fbem-4892	84	9	online	online	ADV
fbem-4892	84	10	and	and	CCONJ
fbem-4892	84	11	offline	offline	ADJ
fbem-4892	84	12	multichannels	multichannel	NOUN
fbem-4892	84	13	to	to	PART
fbem-4892	84	14	fully	fully	ADV
fbem-4892	84	15	optimize	optimize	VERB
fbem-4892	84	16	the	the	DET
fbem-4892	84	17	customer	customer	NOUN
fbem-4892	84	18	consumption	consumption	NOUN
fbem-4892	84	19	experience	experience	NOUN
fbem-4892	84	20	,	,	PUNCT
fbem-4892	84	21	so	so	SCONJ
fbem-4892	84	22	that	that	SCONJ
fbem-4892	84	23	consumers	consumer	NOUN
fbem-4892	84	24	can	can	AUX
fbem-4892	84	25	not	not	PART
fbem-4892	84	26	only	only	ADV
fbem-4892	84	27	benefit	benefit	VERB
fbem-4892	84	28	from	from	ADP
fbem-4892	84	29	online	online	ADJ
fbem-4892	84	30	shopping	shopping	NOUN
fbem-4892	84	31	and	and	CCONJ
fbem-4892	84	32	access	access	NOUN
fbem-4892	84	33	to	to	ADP
fbem-4892	84	34	a	a	DET
fbem-4892	84	35	large	large	ADJ
fbem-4892	84	36	amount	amount	NOUN
fbem-4892	84	37	of	of	ADP
fbem-4892	84	38	product	product	NOUN
fbem-4892	84	39	information	information	NOUN
fbem-4892	84	40	,	,	PUNCT
fbem-4892	84	41	but	but	CCONJ
fbem-4892	84	42	also	also	ADV
fbem-4892	84	43	enjoy	enjoy	VERB
fbem-4892	84	44	the	the	DET
fbem-4892	84	45	offline	offline	ADJ
fbem-4892	84	46	advantage	advantage	NOUN
fbem-4892	84	47	of	of	ADP
fbem-4892	84	48	seeing	see	VERB
fbem-4892	84	49	,	,	PUNCT
fbem-4892	84	50	touching	touching	ADJ
fbem-4892	84	51	,	,	PUNCT
fbem-4892	84	52	and	and	CCONJ
fbem-4892	84	53	feeling	feel	VERB
fbem-4892	84	54	the	the	DET
fbem-4892	84	55	product	product	NOUN
fbem-4892	84	56	,	,	PUNCT
fbem-4892	84	57	bringing	bring	VERB
fbem-4892	84	58	better	well	ADJ
fbem-4892	84	59	consumer	consumer	NOUN
fbem-4892	84	60	conversion	conversion	NOUN
fbem-4892	84	61	rates	rate	NOUN
fbem-4892	84	62	(	(	PUNCT
fbem-4892	84	63	stone	stone	NOUN
fbem-4892	84	64	et	et	PROPN
fbem-4892	84	65	al	al	PROPN
fbem-4892	84	66	,	,	PUNCT
fbem-4892	84	67	2002	2002	NUM
fbem-4892	84	68	)	)	PUNCT
fbem-4892	84	69	.	.	PUNCT
fbem-4892	85	1	when	when	SCONJ
fbem-4892	85	2	a	a	DET
fbem-4892	85	3	retailer	retailer	NOUN
fbem-4892	85	4	implements	implement	VERB
fbem-4892	85	5	an	an	DET
fbem-4892	85	6	efficient	efficient	ADJ
fbem-4892	85	7	channel	channel	NOUN
fbem-4892	85	8	integration	integration	NOUN
fbem-4892	85	9	strategy	strategy	NOUN
fbem-4892	85	10	that	that	PRON
fbem-4892	85	11	makes	make	VERB
fbem-4892	85	12	consumers	consumer	NOUN
fbem-4892	85	13	perceive	perceive	ADJ
fbem-4892	85	14	synergies	synergy	NOUN
fbem-4892	85	15	between	between	ADP
fbem-4892	85	16	different	different	ADJ
fbem-4892	85	17	channels	channel	NOUN
fbem-4892	85	18	,	,	PUNCT
fbem-4892	85	19	it	it	PRON
fbem-4892	85	20	significantly	significantly	ADV
fbem-4892	85	21	enhances	enhance	VERB
fbem-4892	85	22	customer	customer	NOUN
fbem-4892	85	23	loyalty	loyalty	NOUN
fbem-4892	85	24	,	,	PUNCT
fbem-4892	85	25	which	which	PRON
fbem-4892	85	26	can	can	AUX
fbem-4892	85	27	influence	influence	VERB
fbem-4892	85	28	subsequent	subsequent	ADJ
fbem-4892	85	29	behavioral	behavioral	ADJ
fbem-4892	85	30	tendencies	tendency	NOUN
fbem-4892	85	31	(	(	PUNCT
fbem-4892	85	32	shareef	shareef	PROPN
fbem-4892	85	33	et	et	PROPN
fbem-4892	85	34	al	al	PROPN
fbem-4892	85	35	.	.	PROPN
fbem-4892	85	36	,	,	PUNCT
fbem-4892	85	37	2018	2018	NUM
fbem-4892	85	38	)	)	PUNCT
fbem-4892	85	39	.	.	PUNCT
fbem-4892	86	1	when	when	SCONJ
fbem-4892	86	2	a	a	DET
fbem-4892	86	3	retailer	retailer	NOUN
fbem-4892	86	4	offers	offer	VERB
fbem-4892	86	5	multichannel	multichannel	ADJ
fbem-4892	86	6	services	service	NOUN
fbem-4892	86	7	that	that	PRON
fbem-4892	86	8	make	make	VERB
fbem-4892	86	9	consumers	consumer	NOUN
fbem-4892	86	10	feel	feel	VERB
fbem-4892	86	11	convenient	convenient	ADJ
fbem-4892	86	12	consumers	consumer	NOUN
fbem-4892	86	13	will	will	AUX
fbem-4892	86	14	have	have	VERB
fbem-4892	86	15	a	a	DET
fbem-4892	86	16	higher	high	ADJ
fbem-4892	86	17	level	level	NOUN
fbem-4892	86	18	of	of	ADP
fbem-4892	86	19	identification	identification	NOUN
fbem-4892	86	20	with	with	ADP
fbem-4892	86	21	the	the	DET
fbem-4892	86	22	company	company	NOUN
fbem-4892	86	23	's	's	PART
fbem-4892	86	24	,	,	PUNCT
fbem-4892	86	25	which	which	PRON
fbem-4892	86	26	will	will	AUX
fbem-4892	86	27	result	result	VERB
fbem-4892	86	28	in	in	ADP
fbem-4892	86	29	a	a	DET
fbem-4892	86	30	higher	high	ADJ
fbem-4892	86	31	level	level	NOUN
fbem-4892	86	32	of	of	ADP
fbem-4892	86	33	perception	perception	NOUN
fbem-4892	86	34	(	(	PUNCT
fbem-4892	86	35	itani	itani	X
fbem-4892	86	36	et	et	PROPN
fbem-4892	86	37	al	al	PROPN
fbem-4892	86	38	.	.	PROPN
fbem-4892	86	39	,	,	PUNCT
fbem-4892	86	40	2019	2019	NUM
fbem-4892	86	41	)	)	PUNCT
fbem-4892	86	42	.	.	PUNCT
fbem-4892	87	1	combining	combine	VERB
fbem-4892	87	2	the	the	DET
fbem-4892	87	3	above	above	ADJ
fbem-4892	87	4	scholars	scholar	NOUN
fbem-4892	87	5	'	'	PART
fbem-4892	87	6	relevant	relevant	ADJ
fbem-4892	87	7	studies	study	NOUN
fbem-4892	87	8	,	,	PUNCT
fbem-4892	87	9	the	the	DET
fbem-4892	87	10	implementation	implementation	NOUN
fbem-4892	87	11	of	of	ADP
fbem-4892	87	12	highquality	highquality	NOUN
fbem-4892	87	13	multi	multi	ADJ
fbem-4892	87	14	-	-	ADJ
fbem-4892	87	15	channel	channel	NOUN
fbem-4892	87	16	integration	integration	NOUN
fbem-4892	87	17	strategy	strategy	NOUN
fbem-4892	87	18	by	by	ADP
fbem-4892	87	19	enterprises	enterprise	NOUN
fbem-4892	87	20	is	be	AUX
fbem-4892	87	21	conducive	conducive	ADJ
fbem-4892	87	22	to	to	ADP
fbem-4892	87	23	meeting	meet	VERB
fbem-4892	87	24	the	the	DET
fbem-4892	87	25	diversified	diversify	VERB
fbem-4892	87	26	needs	need	NOUN
fbem-4892	87	27	of	of	ADP
fbem-4892	87	28	consumers	consumer	NOUN
fbem-4892	87	29	and	and	CCONJ
fbem-4892	87	30	promoting	promote	VERB
fbem-4892	87	31	more	more	ADV
fbem-4892	87	32	positive	positive	ADJ
fbem-4892	87	33	customer	customer	NOUN
fbem-4892	87	34	engagement	engagement	NOUN
fbem-4892	87	35	behavior	behavior	NOUN
fbem-4892	87	36	.	.	PUNCT
fbem-4892	88	1	therefore	therefore	ADV
fbem-4892	88	2	,	,	PUNCT
fbem-4892	88	3	we	we	PRON
fbem-4892	88	4	posit	posit	VERB
fbem-4892	88	5	that	that	SCONJ
fbem-4892	88	6	a	a	DET
fbem-4892	88	7	higher	high	ADJ
fbem-4892	88	8	level	level	NOUN
fbem-4892	88	9	of	of	ADP
fbem-4892	88	10	multi	multi	ADJ
fbem-4892	88	11	-	-	ADJ
fbem-4892	88	12	channel	channel	NOUN
fbem-4892	88	13	integration	integration	NOUN
fbem-4892	88	14	quality	quality	NOUN
fbem-4892	88	15	(	(	PUNCT
fbem-4892	88	16	consisting	consist	VERB
fbem-4892	88	17	of	of	ADP
fbem-4892	88	18	transparency	transparency	NOUN
fbem-4892	88	19	of	of	ADP
fbem-4892	88	20	service	service	NOUN
fbem-4892	88	21	construction	construction	NOUN
fbem-4892	88	22	,	,	PUNCT
fbem-4892	88	23	freedom	freedom	NOUN
fbem-4892	88	24	of	of	ADP
fbem-4892	88	25	channel	channel	NOUN
fbem-4892	88	26	choice	choice	NOUN
fbem-4892	88	27	,	,	PUNCT
fbem-4892	88	28	process	process	NOUN
fbem-4892	88	29	consistency	consistency	NOUN
fbem-4892	88	30	and	and	CCONJ
fbem-4892	88	31	information	information	NOUN
fbem-4892	88	32	consistency	consistency	NOUN
fbem-4892	88	33	)	)	PUNCT
fbem-4892	88	34	will	will	AUX
fbem-4892	88	35	lead	lead	VERB
fbem-4892	88	36	to	to	ADP
fbem-4892	88	37	a	a	DET
fbem-4892	88	38	higher	high	ADJ
fbem-4892	88	39	level	level	NOUN
fbem-4892	88	40	of	of	ADP
fbem-4892	88	41	customer	customer	NOUN
fbem-4892	88	42	engagement	engagement	NOUN
fbem-4892	88	43	behavior	behavior	NOUN
fbem-4892	88	44	.	.	PUNCT
fbem-4892	89	1	hypothesis	hypothesis	NOUN
fbem-4892	89	2	1a	1a	NUM
fbem-4892	89	3	.	.	PUNCT
fbem-4892	90	1	the	the	DET
fbem-4892	90	2	multi	multi	ADJ
fbem-4892	90	3	-	-	ADJ
fbem-4892	90	4	channel	channel	ADJ
fbem-4892	90	5	integration	integration	NOUN
fbem-4892	90	6	quality	quality	NOUN
fbem-4892	90	7	has	have	VERB
fbem-4892	90	8	a	a	DET
fbem-4892	90	9	positive	positive	ADJ
fbem-4892	90	10	impact	impact	NOUN
fbem-4892	90	11	on	on	ADP
fbem-4892	90	12	the	the	DET
fbem-4892	90	13	communication	communication	NOUN
fbem-4892	90	14	in	in	ADP
fbem-4892	90	15	customer	customer	NOUN
fbem-4892	90	16	engagement	engagement	NOUN
fbem-4892	90	17	behavior	behavior	NOUN
fbem-4892	90	18	.	.	PUNCT
fbem-4892	91	1	hypothesis	hypothesis	NOUN
fbem-4892	91	2	1b	1b	NUM
fbem-4892	91	3	.	.	PUNCT
fbem-4892	92	1	the	the	DET
fbem-4892	92	2	multi	multi	ADJ
fbem-4892	92	3	-	-	ADJ
fbem-4892	92	4	channel	channel	ADJ
fbem-4892	92	5	integration	integration	NOUN
fbem-4892	92	6	quality	quality	NOUN
fbem-4892	92	7	has	have	VERB
fbem-4892	92	8	a	a	DET
fbem-4892	92	9	positive	positive	ADJ
fbem-4892	92	10	impact	impact	NOUN
fbem-4892	92	11	on	on	ADP
fbem-4892	92	12	the	the	DET
fbem-4892	92	13	collaboration	collaboration	NOUN
fbem-4892	92	14	in	in	ADP
fbem-4892	92	15	customer	customer	NOUN
fbem-4892	92	16	engagement	engagement	NOUN
fbem-4892	92	17	behavior	behavior	NOUN
fbem-4892	92	18	.	.	PUNCT
fbem-4892	93	1	3.2	3.2	NUM
fbem-4892	93	2	.	.	PUNCT
fbem-4892	93	3	impact	impact	NOUN
fbem-4892	93	4	of	of	ADP
fbem-4892	93	5	the	the	DET
fbem-4892	93	6	multi	multi	ADJ
fbem-4892	93	7	-	-	ADJ
fbem-4892	93	8	channel	channel	NOUN
fbem-4892	93	9	integration	integration	NOUN
fbem-4892	93	10	quality	quality	NOUN
fbem-4892	93	11	on	on	ADP
fbem-4892	93	12	product	product	NOUN
fbem-4892	93	13	involvement	involvement	NOUN
fbem-4892	93	14	product	product	NOUN
fbem-4892	93	15	involvement	involvement	NOUN
fbem-4892	93	16	is	be	AUX
fbem-4892	93	17	a	a	DET
fbem-4892	93	18	personal	personal	ADJ
fbem-4892	93	19	perception	perception	NOUN
fbem-4892	93	20	generated	generate	VERB
fbem-4892	93	21	by	by	ADP
fbem-4892	93	22	consumers	consumer	NOUN
fbem-4892	93	23	during	during	ADP
fbem-4892	93	24	their	their	PRON
fbem-4892	93	25	contact	contact	NOUN
fbem-4892	93	26	with	with	ADP
fbem-4892	93	27	a	a	DET
fbem-4892	93	28	company	company	NOUN
fbem-4892	93	29	's	's	PART
fbem-4892	93	30	product	product	NOUN
fbem-4892	93	31	or	or	CCONJ
fbem-4892	93	32	service	service	NOUN
fbem-4892	93	33	,	,	PUNCT
fbem-4892	93	34	reflecting	reflect	VERB
fbem-4892	93	35	the	the	DET
fbem-4892	93	36	importance	importance	NOUN
fbem-4892	93	37	consumers	consumer	NOUN
fbem-4892	93	38	attach	attach	VERB
fbem-4892	93	39	to	to	ADP
fbem-4892	93	40	the	the	DET
fbem-4892	93	41	product	product	NOUN
fbem-4892	93	42	or	or	CCONJ
fbem-4892	93	43	company	company	NOUN
fbem-4892	93	44	and	and	CCONJ
fbem-4892	93	45	indicating	indicate	VERB
fbem-4892	93	46	the	the	DET
fbem-4892	93	47	amount	amount	NOUN
fbem-4892	93	48	of	of	ADP
fbem-4892	93	49	effort	effort	NOUN
fbem-4892	93	50	and	and	CCONJ
fbem-4892	93	51	time	time	NOUN
fbem-4892	93	52	spent	spend	VERB
fbem-4892	93	53	on	on	ADP
fbem-4892	93	54	it	it	PRON
fbem-4892	93	55	(	(	PUNCT
fbem-4892	93	56	behe	behe	PROPN
fbem-4892	93	57	et	et	PROPN
fbem-4892	93	58	al	al	PROPN
fbem-4892	93	59	.	.	PROPN
fbem-4892	93	60	,	,	PUNCT
fbem-4892	93	61	2015	2015	NUM
fbem-4892	93	62	)	)	PUNCT
fbem-4892	93	63	.	.	PUNCT
fbem-4892	94	1	studies	study	NOUN
fbem-4892	94	2	have	have	AUX
fbem-4892	94	3	shown	show	VERB
fbem-4892	94	4	that	that	SCONJ
fbem-4892	94	5	the	the	DET
fbem-4892	94	6	level	level	NOUN
fbem-4892	94	7	of	of	ADP
fbem-4892	94	8	product	product	NOUN
fbem-4892	94	9	involvement	involvement	NOUN
fbem-4892	94	10	has	have	VERB
fbem-4892	94	11	a	a	DET
fbem-4892	94	12	significant	significant	ADJ
fbem-4892	94	13	impact	impact	NOUN
fbem-4892	94	14	on	on	ADP
fbem-4892	94	15	subsequent	subsequent	ADJ
fbem-4892	94	16	willingness	willingness	NOUN
fbem-4892	94	17	or	or	CCONJ
fbem-4892	94	18	behavior	behavior	NOUN
fbem-4892	94	19	.	.	PUNCT
fbem-4892	95	1	when	when	SCONJ
fbem-4892	95	2	consumers	consumer	NOUN
fbem-4892	95	3	have	have	VERB
fbem-4892	95	4	a	a	DET
fbem-4892	95	5	high	high	ADJ
fbem-4892	95	6	level	level	NOUN
fbem-4892	95	7	of	of	ADP
fbem-4892	95	8	product	product	NOUN
fbem-4892	95	9	involvement	involvement	NOUN
fbem-4892	95	10	,	,	PUNCT
fbem-4892	95	11	they	they	PRON
fbem-4892	95	12	will	will	AUX
fbem-4892	95	13	actively	actively	ADV
fbem-4892	95	14	follow	follow	VERB
fbem-4892	95	15	the	the	DET
fbem-4892	95	16	retailer	retailer	NOUN
fbem-4892	95	17	's	's	PART
fbem-4892	95	18	multiple	multiple	ADJ
fbem-4892	95	19	channels	channel	NOUN
fbem-4892	95	20	and	and	CCONJ
fbem-4892	95	21	spend	spend	VERB
fbem-4892	95	22	more	more	ADJ
fbem-4892	95	23	time	time	NOUN
fbem-4892	95	24	and	and	CCONJ
fbem-4892	95	25	effort	effort	NOUN
fbem-4892	95	26	to	to	PART
fbem-4892	95	27	learn	learn	VERB
fbem-4892	95	28	about	about	ADP
fbem-4892	95	29	the	the	DET
fbem-4892	95	30	brand	brand	NOUN
fbem-4892	95	31	or	or	CCONJ
fbem-4892	95	32	product	product	NOUN
fbem-4892	95	33	,	,	PUNCT
fbem-4892	95	34	and	and	CCONJ
fbem-4892	95	35	their	their	PRON
fbem-4892	95	36	subsequent	subsequent	ADJ
fbem-4892	95	37	willingness	willingness	NOUN
fbem-4892	95	38	and	and	CCONJ
fbem-4892	95	39	behavior	behavior	NOUN
fbem-4892	95	40	tend	tend	VERB
fbem-4892	95	41	to	to	PART
fbem-4892	95	42	be	be	AUX
fbem-4892	95	43	more	more	ADV
fbem-4892	95	44	positive	positive	ADJ
fbem-4892	95	45	.	.	PUNCT
fbem-4892	96	1	on	on	ADP
fbem-4892	96	2	the	the	DET
fbem-4892	96	3	contrary	contrary	NOUN
fbem-4892	96	4	,	,	PUNCT
fbem-4892	96	5	when	when	SCONJ
fbem-4892	96	6	consumers	consumer	NOUN
fbem-4892	96	7	have	have	VERB
fbem-4892	96	8	low	low	ADJ
fbem-4892	96	9	product	product	NOUN
fbem-4892	96	10	involvement	involvement	NOUN
fbem-4892	96	11	,	,	PUNCT
fbem-4892	96	12	they	they	PRON
fbem-4892	96	13	will	will	AUX
fbem-4892	96	14	ignore	ignore	VERB
fbem-4892	96	15	the	the	DET
fbem-4892	96	16	multiple	multiple	ADJ
fbem-4892	96	17	channels	channel	NOUN
fbem-4892	96	18	provided	provide	VERB
fbem-4892	96	19	by	by	ADP
fbem-4892	96	20	the	the	DET
fbem-4892	96	21	retailer	retailer	NOUN
fbem-4892	96	22	,	,	PUNCT
fbem-4892	96	23	seldom	seldom	ADV
fbem-4892	96	24	actively	actively	ADV
fbem-4892	96	25	pay	pay	VERB
fbem-4892	96	26	attention	attention	NOUN
fbem-4892	96	27	to	to	ADP
fbem-4892	96	28	the	the	DET
fbem-4892	96	29	company	company	NOUN
fbem-4892	96	30	or	or	CCONJ
fbem-4892	96	31	product	product	NOUN
fbem-4892	96	32	,	,	PUNCT
fbem-4892	96	33	and	and	CCONJ
fbem-4892	96	34	their	their	PRON
fbem-4892	96	35	subsequent	subsequent	ADJ
fbem-4892	96	36	behavioral	behavioral	ADJ
fbem-4892	96	37	tendency	tendency	NOUN
fbem-4892	96	38	will	will	AUX
fbem-4892	96	39	be	be	AUX
fbem-4892	96	40	more	more	ADV
fbem-4892	96	41	negative	negative	ADJ
fbem-4892	96	42	.	.	PUNCT
fbem-4892	97	1	in	in	ADP
fbem-4892	97	2	addition	addition	NOUN
fbem-4892	97	3	,	,	PUNCT
fbem-4892	97	4	the	the	DET
fbem-4892	97	5	multi	multi	ADJ
fbem-4892	97	6	-	-	ADJ
fbem-4892	97	7	channel	channel	ADJ
fbem-4892	97	8	integration	integration	NOUN
fbem-4892	97	9	quality	quality	NOUN
fbem-4892	97	10	can	can	AUX
fbem-4892	97	11	have	have	VERB
fbem-4892	97	12	a	a	DET
fbem-4892	97	13	direct	direct	ADJ
fbem-4892	97	14	impact	impact	NOUN
fbem-4892	97	15	on	on	ADP
fbem-4892	97	16	product	product	NOUN
fbem-4892	97	17	involvement	involvement	NOUN
fbem-4892	97	18	.	.	PUNCT
fbem-4892	98	1	according	accord	VERB
fbem-4892	98	2	to	to	ADP
fbem-4892	98	3	the	the	DET
fbem-4892	98	4	2013	2013	NUM
fbem-4892	98	5	multi	multi	ADJ
fbem-4892	98	6	-	-	ADJ
fbem-4892	98	7	channel	channel	ADJ
fbem-4892	98	8	retailer	retailer	NOUN
fbem-4892	98	9	service	service	NOUN
fbem-4892	98	10	quality	quality	NOUN
fbem-4892	98	11	gap	gap	NOUN
fbem-4892	98	12	report	report	NOUN
fbem-4892	98	13	published	publish	VERB
fbem-4892	98	14	by	by	ADP
fbem-4892	98	15	zendesk	zendesk	PROPN
fbem-4892	98	16	,	,	PUNCT
fbem-4892	98	17	only	only	ADV
fbem-4892	98	18	7	7	NUM
fbem-4892	98	19	%	%	NOUN
fbem-4892	98	20	of	of	ADP
fbem-4892	98	21	respondents	respondent	NOUN
fbem-4892	98	22	reported	report	VERB
fbem-4892	98	23	that	that	SCONJ
fbem-4892	98	24	they	they	PRON
fbem-4892	98	25	were	be	AUX
fbem-4892	98	26	very	very	ADV
fbem-4892	98	27	satisfied	satisfied	ADJ
fbem-4892	98	28	with	with	ADP
fbem-4892	98	29	the	the	DET
fbem-4892	98	30	seamless	seamless	ADJ
fbem-4892	98	31	,	,	PUNCT
fbem-4892	98	32	integrated	integrated	ADJ
fbem-4892	98	33	and	and	CCONJ
fbem-4892	98	34	consistent	consistent	ADJ
fbem-4892	98	35	cross	cross	ADJ
fbem-4892	98	36	-	-	ADJ
fbem-4892	98	37	channel	channel	ADJ
fbem-4892	98	38	integration	integration	NOUN
fbem-4892	98	39	services	service	NOUN
fbem-4892	98	40	provided	provide	VERB
fbem-4892	98	41	by	by	ADP
fbem-4892	98	42	retailers	retailer	NOUN
fbem-4892	98	43	(	(	PUNCT
fbem-4892	98	44	zendesk	zendesk	NOUN
fbem-4892	98	45	,	,	PUNCT
fbem-4892	98	46	2013	2013	NUM
fbem-4892	98	47	)	)	PUNCT
fbem-4892	98	48	.	.	PUNCT
fbem-4892	99	1	therefore	therefore	ADV
fbem-4892	99	2	,	,	PUNCT
fbem-4892	99	3	the	the	DET
fbem-4892	99	4	implementation	implementation	NOUN
fbem-4892	99	5	of	of	ADP
fbem-4892	99	6	an	an	DET
fbem-4892	99	7	effective	effective	ADJ
fbem-4892	99	8	multi	multi	ADJ
fbem-4892	99	9	-	-	ADJ
fbem-4892	99	10	channel	channel	ADJ
fbem-4892	99	11	strategy	strategy	NOUN
fbem-4892	99	12	by	by	ADP
fbem-4892	99	13	retailers	retailer	NOUN
fbem-4892	99	14	is	be	AUX
fbem-4892	99	15	beneficial	beneficial	ADJ
fbem-4892	99	16	in	in	ADP
fbem-4892	99	17	enhancing	enhance	VERB
fbem-4892	99	18	product	product	NOUN
fbem-4892	99	19	involvement	involvement	NOUN
fbem-4892	99	20	.	.	PUNCT
fbem-4892	100	1	new	new	ADJ
fbem-4892	100	2	retailers	retailer	NOUN
fbem-4892	100	3	that	that	PRON
fbem-4892	100	4	have	have	AUX
fbem-4892	100	5	adopted	adopt	VERB
fbem-4892	100	6	a	a	DET
fbem-4892	100	7	multi	multi	ADJ
fbem-4892	100	8	-	-	ADJ
fbem-4892	100	9	channel	channel	NOUN
fbem-4892	100	10	integration	integration	NOUN
fbem-4892	100	11	strategy	strategy	NOUN
fbem-4892	100	12	can	can	AUX
fbem-4892	100	13	enhance	enhance	VERB
fbem-4892	100	14	their	their	PRON
fbem-4892	100	15	consumer	consumer	NOUN
fbem-4892	100	16	experience	experience	NOUN
fbem-4892	100	17	by	by	ADP
fbem-4892	100	18	making	make	VERB
fbem-4892	100	19	comprehensive	comprehensive	ADJ
fbem-4892	100	20	and	and	CCONJ
fbem-4892	100	21	diverse	diverse	ADJ
fbem-4892	100	22	information	information	NOUN
fbem-4892	100	23	available	available	ADJ
fbem-4892	100	24	to	to	ADP
fbem-4892	100	25	consumers	consumer	NOUN
fbem-4892	100	26	in	in	ADP
fbem-4892	100	27	a	a	DET
fbem-4892	100	28	short	short	ADJ
fbem-4892	100	29	period	period	NOUN
fbem-4892	100	30	of	of	ADP
fbem-4892	100	31	time	time	NOUN
fbem-4892	100	32	through	through	ADP
fbem-4892	100	33	the	the	DET
fbem-4892	100	34	synergy	synergy	NOUN
fbem-4892	100	35	of	of	ADP
fbem-4892	100	36	channels	channel	NOUN
fbem-4892	100	37	(	(	PUNCT
fbem-4892	100	38	neslin	neslin	PROPN
fbem-4892	100	39	et	et	PROPN
fbem-4892	100	40	al	al	PROPN
fbem-4892	100	41	.	.	PROPN
fbem-4892	100	42	,	,	PUNCT
fbem-4892	100	43	2006	2006	NUM
fbem-4892	100	44	)	)	PUNCT
fbem-4892	100	45	found	find	VERB
fbem-4892	100	46	through	through	ADP
fbem-4892	100	47	an	an	DET
fbem-4892	100	48	empirical	empirical	ADJ
fbem-4892	100	49	study	study	NOUN
fbem-4892	100	50	that	that	PRON
fbem-4892	100	51	)	)	PUNCT
fbem-4892	100	52	.	.	PUNCT
fbem-4892	101	1	zach	zach	PROPN
fbem-4892	101	2	et	et	PROPN
fbem-4892	101	3	al	al	PROPN
fbem-4892	101	4	.	.	PROPN
fbem-4892	102	1	(	(	PUNCT
fbem-4892	102	2	2019	2019	NUM
fbem-4892	102	3	)	)	PUNCT
fbem-4892	102	4	constructed	construct	VERB
fbem-4892	102	5	a	a	DET
fbem-4892	102	6	structural	structural	ADJ
fbem-4892	102	7	equation	equation	NOUN
fbem-4892	102	8	model	model	NOUN
fbem-4892	102	9	by	by	ADP
fbem-4892	102	10	including	include	VERB
fbem-4892	102	11	multichannel	multichannel	ADJ
fbem-4892	102	12	integration	integration	NOUN
fbem-4892	102	13	quality	quality	NOUN
fbem-4892	102	14	as	as	ADP
fbem-4892	102	15	the	the	DET
fbem-4892	102	16	antecedent	antecedent	NOUN
fbem-4892	102	17	variable	variable	NOUN
fbem-4892	102	18	and	and	CCONJ
fbem-4892	102	19	verify	verify	VERB
fbem-4892	102	20	that	that	SCONJ
fbem-4892	102	21	it	it	PRON
fbem-4892	102	22	positively	positively	ADV
fbem-4892	102	23	affects	affect	VERB
fbem-4892	102	24	customer	customer	NOUN
fbem-4892	102	25	engagement	engagement	NOUN
fbem-4892	102	26	and	and	CCONJ
fbem-4892	102	27	thus	thus	ADV
fbem-4892	102	28	has	have	VERB
fbem-4892	102	29	a	a	DET
fbem-4892	102	30	positive	positive	ADJ
fbem-4892	102	31	effect	effect	NOUN
fbem-4892	102	32	on	on	ADP
fbem-4892	102	33	the	the	DET
fbem-4892	102	34	willingness	willingness	NOUN
fbem-4892	102	35	to	to	PART
fbem-4892	102	36	spread	spread	VERB
fbem-4892	102	37	word	word	NOUN
fbem-4892	102	38	-	-	PUNCT
fbem-4892	102	39	ofmouth	ofmouth	NOUN
fbem-4892	102	40	.	.	PUNCT
fbem-4892	103	1	when	when	SCONJ
fbem-4892	103	2	consumers	consumer	NOUN
fbem-4892	103	3	perceive	perceive	VERB
fbem-4892	103	4	that	that	SCONJ
fbem-4892	103	5	they	they	PRON
fbem-4892	103	6	are	be	AUX
fbem-4892	103	7	able	able	ADJ
fbem-4892	103	8	to	to	PART
fbem-4892	103	9	freely	freely	ADV
fbem-4892	103	10	select	select	VERB
fbem-4892	103	11	multiple	multiple	ADJ
fbem-4892	103	12	channels	channel	NOUN
fbem-4892	103	13	provided	provide	VERB
fbem-4892	103	14	by	by	ADP
fbem-4892	103	15	the	the	DET
fbem-4892	103	16	company	company	NOUN
fbem-4892	103	17	according	accord	VERB
fbem-4892	103	18	to	to	ADP
fbem-4892	103	19	their	their	PRON
fbem-4892	103	20	actual	actual	ADJ
fbem-4892	103	21	needs	need	NOUN
fbem-4892	103	22	,	,	PUNCT
fbem-4892	103	23	they	they	PRON
fbem-4892	103	24	will	will	AUX
fbem-4892	103	25	perceive	perceive	VERB
fbem-4892	103	26	the	the	DET
fbem-4892	103	27	convenience	convenience	NOUN
fbem-4892	103	28	of	of	ADP
fbem-4892	103	29	the	the	DET
fbem-4892	103	30	service	service	NOUN
fbem-4892	103	31	,	,	PUNCT
fbem-4892	103	32	which	which	PRON
fbem-4892	103	33	will	will	AUX
fbem-4892	103	34	increase	increase	VERB
fbem-4892	103	35	the	the	DET
fbem-4892	103	36	consumer	consumer	NOUN
fbem-4892	103	37	's	's	PART
fbem-4892	103	38	sense	sense	NOUN
fbem-4892	103	39	of	of	ADP
fbem-4892	103	40	control	control	NOUN
fbem-4892	103	41	throughout	throughout	ADP
fbem-4892	103	42	the	the	DET
fbem-4892	103	43	shopping	shopping	NOUN
fbem-4892	103	44	process	process	NOUN
fbem-4892	103	45	and	and	CCONJ
fbem-4892	103	46	help	help	VERB
fbem-4892	103	47	improve	improve	VERB
fbem-4892	103	48	customer	customer	NOUN
fbem-4892	103	49	satisfaction	satisfaction	NOUN
fbem-4892	103	50	(	(	PUNCT
fbem-4892	103	51	shen	shen	PROPN
fbem-4892	103	52	et	et	PROPN
fbem-4892	103	53	al	al	PROPN
fbem-4892	103	54	.	.	PROPN
fbem-4892	103	55	,	,	PUNCT
fbem-4892	103	56	2018	2018	NUM
fbem-4892	103	57	)	)	PUNCT
fbem-4892	103	58	.	.	PUNCT
fbem-4892	104	1	in	in	ADP
fbem-4892	104	2	conclusion	conclusion	NOUN
fbem-4892	104	3	,	,	PUNCT
fbem-4892	104	4	the	the	DET
fbem-4892	104	5	implementation	implementation	NOUN
fbem-4892	104	6	of	of	ADP
fbem-4892	104	7	a	a	DET
fbem-4892	104	8	multi	multi	ADJ
fbem-4892	104	9	-	-	ADJ
fbem-4892	104	10	channel	channel	NOUN
fbem-4892	104	11	integration	integration	NOUN
fbem-4892	104	12	strategy	strategy	NOUN
fbem-4892	104	13	is	be	AUX
fbem-4892	104	14	beneficial	beneficial	ADJ
fbem-4892	104	15	for	for	ADP
fbem-4892	104	16	new	new	ADJ
fbem-4892	104	17	retailers	retailer	NOUN
fbem-4892	104	18	to	to	PART
fbem-4892	104	19	meet	meet	VERB
fbem-4892	104	20	the	the	DET
fbem-4892	104	21	diverse	diverse	ADJ
fbem-4892	104	22	needs	need	NOUN
fbem-4892	104	23	of	of	ADP
fbem-4892	104	24	consumers	consumer	NOUN
fbem-4892	104	25	and	and	CCONJ
fbem-4892	104	26	enhance	enhance	VERB
fbem-4892	104	27	product	product	NOUN
fbem-4892	104	28	involvement	involvement	NOUN
fbem-4892	104	29	.	.	PUNCT
fbem-4892	105	1	therefore	therefore	ADV
fbem-4892	105	2	,	,	PUNCT
fbem-4892	105	3	we	we	PRON
fbem-4892	105	4	posit	posit	VERB
fbem-4892	105	5	that	that	SCONJ
fbem-4892	105	6	a	a	DET
fbem-4892	105	7	higher	high	ADJ
fbem-4892	105	8	level	level	NOUN
fbem-4892	105	9	of	of	ADP
fbem-4892	105	10	multi	multi	ADJ
fbem-4892	105	11	-	-	ADJ
fbem-4892	105	12	channel	channel	NOUN
fbem-4892	105	13	integration	integration	NOUN
fbem-4892	105	14	quality	quality	NOUN
fbem-4892	105	15	(	(	PUNCT
fbem-4892	105	16	consisting	consist	VERB
fbem-4892	105	17	of	of	ADP
fbem-4892	105	18	transparency	transparency	NOUN
fbem-4892	105	19	of	of	ADP
fbem-4892	105	20	service	service	NOUN
fbem-4892	105	21	construction	construction	NOUN
fbem-4892	105	22	,	,	PUNCT
fbem-4892	105	23	freedom	freedom	NOUN
fbem-4892	105	24	of	of	ADP
fbem-4892	105	25	channel	channel	NOUN
fbem-4892	105	26	choice	choice	NOUN
fbem-4892	105	27	,	,	PUNCT
fbem-4892	105	28	process	process	NOUN
fbem-4892	105	29	consistency	consistency	NOUN
fbem-4892	105	30	and	and	CCONJ
fbem-4892	105	31	information	information	NOUN
fbem-4892	105	32	consistency	consistency	NOUN
fbem-4892	105	33	)	)	PUNCT
fbem-4892	105	34	will	will	AUX
fbem-4892	105	35	lead	lead	VERB
fbem-4892	105	36	to	to	ADP
fbem-4892	105	37	a	a	DET
fbem-4892	105	38	higher	high	ADJ
fbem-4892	105	39	level	level	NOUN
fbem-4892	105	40	of	of	ADP
fbem-4892	105	41	product	product	NOUN
fbem-4892	105	42	involvement	involvement	NOUN
fbem-4892	105	43	.	.	PUNCT
fbem-4892	106	1	hypothesis	hypothesis	NOUN
fbem-4892	106	2	2	2	NUM
fbem-4892	106	3	.	.	PUNCT
fbem-4892	107	1	the	the	DET
fbem-4892	107	2	multi	multi	ADJ
fbem-4892	107	3	-	-	ADJ
fbem-4892	107	4	channel	channel	ADJ
fbem-4892	107	5	integration	integration	NOUN
fbem-4892	107	6	quality	quality	NOUN
fbem-4892	107	7	has	have	VERB
fbem-4892	107	8	a	a	DET
fbem-4892	107	9	positive	positive	ADJ
fbem-4892	107	10	effect	effect	NOUN
fbem-4892	107	11	on	on	ADP
fbem-4892	107	12	product	product	NOUN
fbem-4892	107	13	involvement	involvement	NOUN
fbem-4892	107	14	.	.	PUNCT
fbem-4892	108	1	3.3	3.3	NUM
fbem-4892	108	2	.	.	PUNCT
fbem-4892	109	1	the	the	DET
fbem-4892	109	2	influence	influence	NOUN
fbem-4892	109	3	of	of	ADP
fbem-4892	109	4	product	product	NOUN
fbem-4892	109	5	involvement	involvement	NOUN
fbem-4892	109	6	on	on	ADP
fbem-4892	109	7	customer	customer	NOUN
fbem-4892	109	8	engagement	engagement	NOUN
fbem-4892	109	9	behavior	behavior	NOUN
fbem-4892	109	10	product	product	NOUN
fbem-4892	109	11	involvement	involvement	NOUN
fbem-4892	109	12	is	be	AUX
fbem-4892	109	13	an	an	DET
fbem-4892	109	14	important	important	ADJ
fbem-4892	109	15	factor	factor	NOUN
fbem-4892	109	16	that	that	PRON
fbem-4892	109	17	affects	affect	VERB
fbem-4892	109	18	customer	customer	NOUN
fbem-4892	109	19	engagement	engagement	NOUN
fbem-4892	109	20	behavior	behavior	NOUN
fbem-4892	109	21	.	.	PUNCT
fbem-4892	110	1	when	when	SCONJ
fbem-4892	110	2	consumers	consumer	NOUN
fbem-4892	110	3	consume	consume	VERB
fbem-4892	110	4	in	in	ADP
fbem-4892	110	5	a	a	DET
fbem-4892	110	6	new	new	ADJ
fbem-4892	110	7	retailer	retailer	NOUN
fbem-4892	110	8	's	's	PART
fbem-4892	110	9	online	online	ADJ
fbem-4892	110	10	or	or	CCONJ
fbem-4892	110	11	offline	offline	ADJ
fbem-4892	110	12	channels	channel	NOUN
fbem-4892	110	13	,	,	PUNCT
fbem-4892	110	14	they	they	PRON
fbem-4892	110	15	will	will	AUX
fbem-4892	110	16	compare	compare	VERB
fbem-4892	110	17	their	their	PRON
fbem-4892	110	18	actual	actual	ADJ
fbem-4892	110	19	experience	experience	NOUN
fbem-4892	110	20	with	with	ADP
fbem-4892	110	21	their	their	PRON
fbem-4892	110	22	pre	pre	ADJ
fbem-4892	110	23	-	-	ADJ
fbem-4892	110	24	consumption	consumption	ADJ
fbem-4892	110	25	psychological	psychological	ADJ
fbem-4892	110	26	expectations	expectation	NOUN
fbem-4892	110	27	,	,	PUNCT
fbem-4892	110	28	which	which	PRON
fbem-4892	110	29	may	may	AUX
fbem-4892	110	30	influence	influence	VERB
fbem-4892	110	31	the	the	DET
fbem-4892	110	32	generation	generation	NOUN
fbem-4892	110	33	of	of	ADP
fbem-4892	110	34	customer	customer	NOUN
fbem-4892	110	35	engagement	engagement	NOUN
fbem-4892	110	36	behavior	behavior	NOUN
fbem-4892	110	37	.	.	PUNCT
fbem-4892	111	1	the	the	DET
fbem-4892	111	2	effect	effect	NOUN
fbem-4892	111	3	of	of	ADP
fbem-4892	111	4	review	review	NOUN
fbem-4892	111	5	quality	quality	NOUN
fbem-4892	111	6	on	on	ADP
fbem-4892	111	7	word	word	NOUN
fbem-4892	111	8	-	-	PUNCT
fbem-4892	111	9	of	of	ADP
fbem-4892	111	10	-	-	PUNCT
fbem-4892	111	11	mouth	mouth	NOUN
fbem-4892	111	12	referrals	referral	NOUN
fbem-4892	111	13	was	be	AUX
fbem-4892	111	14	significantly	significantly	ADV
fbem-4892	111	15	greater	great	ADJ
fbem-4892	111	16	for	for	ADP
fbem-4892	111	17	high	high	ADJ
fbem-4892	111	18	-	-	PUNCT
fbem-4892	111	19	involvement	involvement	NOUN
fbem-4892	111	20	than	than	ADP
fbem-4892	111	21	for	for	ADP
fbem-4892	111	22	low	low	ADJ
fbem-4892	111	23	-	-	PUNCT
fbem-4892	111	24	involvement	involvement	NOUN
fbem-4892	111	25	customers	customer	NOUN
fbem-4892	111	26	,	,	PUNCT
fbem-4892	111	27	while	while	SCONJ
fbem-4892	111	28	the	the	DET
fbem-4892	111	29	effect	effect	NOUN
fbem-4892	111	30	of	of	ADP
fbem-4892	111	31	review	review	NOUN
fbem-4892	111	32	quantity	quantity	NOUN
fbem-4892	111	33	on	on	ADP
fbem-4892	111	34	word	word	NOUN
fbem-4892	111	35	-	-	PUNCT
fbem-4892	111	36	ofmouth	ofmouth	NOUN
fbem-4892	111	37	referrals	referral	NOUN
fbem-4892	111	38	was	be	AUX
fbem-4892	111	39	significantly	significantly	ADV
fbem-4892	111	40	greater	great	ADJ
fbem-4892	111	41	for	for	ADP
fbem-4892	111	42	low	low	ADJ
fbem-4892	111	43	-	-	PUNCT
fbem-4892	111	44	involvement	involvement	NOUN
fbem-4892	111	45	than	than	ADP
fbem-4892	111	46	for	for	ADP
fbem-4892	111	47	high	high	ADJ
fbem-4892	111	48	-	-	PUNCT
fbem-4892	111	49	involvement	involvement	NOUN
fbem-4892	111	50	customers	customer	NOUN
fbem-4892	111	51	(	(	PUNCT
fbem-4892	111	52	paul	paul	PROPN
fbem-4892	111	53	et	et	PROPN
fbem-4892	111	54	al	al	PROPN
fbem-4892	111	55	.	.	PROPN
fbem-4892	111	56	,	,	PUNCT
fbem-4892	111	57	2011	2011	NUM
fbem-4892	111	58	)	)	PUNCT
fbem-4892	111	59	.	.	PUNCT
fbem-4892	112	1	in	in	ADP
fbem-4892	112	2	terms	term	NOUN
fbem-4892	112	3	of	of	ADP
fbem-4892	112	4	the	the	DET
fbem-4892	112	5	number	number	NOUN
fbem-4892	112	6	of	of	ADP
fbem-4892	112	7	reviews	review	NOUN
fbem-4892	112	8	,	,	PUNCT
fbem-4892	112	9	its	its	PRON
fbem-4892	112	10	effect	effect	NOUN
fbem-4892	112	11	on	on	ADP
fbem-4892	112	12	word	word	NOUN
fbem-4892	112	13	-	-	PUNCT
fbem-4892	112	14	of	of	ADP
fbem-4892	112	15	-	-	PUNCT
fbem-4892	112	16	mouth	mouth	NOUN
fbem-4892	112	17	referrals	referral	NOUN
fbem-4892	112	18	of	of	ADP
fbem-4892	112	19	low	low	ADJ
fbem-4892	112	20	-	-	PUNCT
fbem-4892	112	21	involvers	involver	NOUN
fbem-4892	112	22	is	be	AUX
fbem-4892	112	23	significantly	significantly	ADV
fbem-4892	112	24	greater	great	ADJ
fbem-4892	112	25	than	than	ADP
fbem-4892	112	26	that	that	PRON
fbem-4892	112	27	of	of	ADP
fbem-4892	112	28	high	high	ADJ
fbem-4892	112	29	-	-	PUNCT
fbem-4892	112	30	involvers	involver	NOUN
fbem-4892	112	31	.	.	PUNCT
fbem-4892	113	1	that	that	PRON
fbem-4892	113	2	is	is	ADV
fbem-4892	113	3	,	,	PUNCT
fbem-4892	113	4	the	the	DET
fbem-4892	113	5	degree	degree	NOUN
fbem-4892	113	6	of	of	ADP
fbem-4892	113	7	product	product	NOUN
fbem-4892	113	8	involvement	involvement	NOUN
fbem-4892	113	9	makes	make	VERB
fbem-4892	113	10	a	a	DET
fbem-4892	113	11	difference	difference	NOUN
fbem-4892	113	12	in	in	ADP
fbem-4892	113	13	the	the	DET
fbem-4892	113	14	degree	degree	NOUN
fbem-4892	113	15	of	of	ADP
fbem-4892	113	16	influence	influence	NOUN
fbem-4892	113	17	of	of	ADP
fbem-4892	113	18	reviews	review	NOUN
fbem-4892	113	19	on	on	ADP
fbem-4892	113	20	consumers	consumer	NOUN
fbem-4892	113	21	'	'	PART
fbem-4892	113	22	word	word	NOUN
fbem-4892	113	23	-	-	PUNCT
fbem-4892	113	24	of	of	ADP
fbem-4892	113	25	-	-	PUNCT
fbem-4892	113	26	mouth	mouth	NOUN
fbem-4892	113	27	recommendations	recommendation	NOUN
fbem-4892	113	28	.	.	PUNCT
fbem-4892	114	1	customers	customer	NOUN
fbem-4892	114	2	'	'	PART
fbem-4892	114	3	willingness	willingness	NOUN
fbem-4892	114	4	to	to	PART
fbem-4892	114	5	incorporate	incorporate	VERB
fbem-4892	114	6	behavior	behavior	NOUN
fbem-4892	114	7	changes	change	NOUN
fbem-4892	114	8	with	with	ADP
fbem-4892	114	9	different	different	ADJ
fbem-4892	114	10	levels	level	NOUN
fbem-4892	114	11	of	of	ADP
fbem-4892	114	12	product	product	NOUN
fbem-4892	114	13	involvement	involvement	NOUN
fbem-4892	114	14	,	,	PUNCT
fbem-4892	114	15	and	and	CCONJ
fbem-4892	114	16	when	when	SCONJ
fbem-4892	114	17	the	the	DET
fbem-4892	114	18	level	level	NOUN
fbem-4892	114	19	of	of	ADP
fbem-4892	114	20	product	product	NOUN
fbem-4892	114	21	involvement	involvement	NOUN
fbem-4892	114	22	gradually	gradually	ADV
fbem-4892	114	23	increases	increase	VERB
fbem-4892	114	24	,	,	PUNCT
fbem-4892	114	25	customers	customer	NOUN
fbem-4892	114	26	'	'	PART
fbem-4892	114	27	willingness	willingness	NOUN
fbem-4892	114	28	to	to	PART
fbem-4892	114	29	incorporate	incorporate	VERB
fbem-4892	114	30	behavior	behavior	NOUN
fbem-4892	114	31	also	also	ADV
fbem-4892	114	32	changes	change	VERB
fbem-4892	114	33	to	to	ADP
fbem-4892	114	34	a	a	DET
fbem-4892	114	35	positive	positive	ADJ
fbem-4892	114	36	direction	direction	NOUN
fbem-4892	114	37	(	(	PUNCT
fbem-4892	114	38	islam	islam	PROPN
fbem-4892	114	39	&	&	CCONJ
fbem-4892	114	40	rahman	rahman	PROPN
fbem-4892	114	41	,	,	PUNCT
fbem-4892	114	42	2016	2016	NUM
fbem-4892	114	43	)	)	PUNCT
fbem-4892	114	44	.	.	PUNCT
fbem-4892	115	1	product	product	NOUN
fbem-4892	115	2	involvement	involvement	NOUN
fbem-4892	115	3	is	be	AUX
fbem-4892	115	4	significantly	significantly	ADV
fbem-4892	115	5	and	and	CCONJ
fbem-4892	115	6	positively	positively	ADV
fbem-4892	115	7	related	relate	VERB
fbem-4892	115	8	to	to	ADP
fbem-4892	115	9	both	both	CCONJ
fbem-4892	115	10	transactional	transactional	ADJ
fbem-4892	115	11	and	and	CCONJ
fbem-4892	115	12	non	non	ADJ
fbem-4892	115	13	-	-	ADJ
fbem-4892	115	14	transactional	transactional	ADJ
fbem-4892	115	15	behaviors	behavior	NOUN
fbem-4892	115	16	of	of	ADP
fbem-4892	115	17	customers	customer	NOUN
fbem-4892	115	18	(	(	PUNCT
fbem-4892	115	19	bitter	bitter	ADJ
fbem-4892	115	20	&	&	CCONJ
fbem-4892	115	21	grabnerkräuter	grabnerkräuter	NOUN
fbem-4892	115	22	,	,	PUNCT
fbem-4892	115	23	2016	2016	NUM
fbem-4892	115	24	)	)	PUNCT
fbem-4892	115	25	.	.	PUNCT
fbem-4892	116	1	to	to	PART
fbem-4892	116	2	summarize	summarize	VERB
fbem-4892	116	3	the	the	DET
fbem-4892	116	4	above	above	ADJ
fbem-4892	116	5	studies	study	NOUN
fbem-4892	116	6	,	,	PUNCT
fbem-4892	116	7	it	it	PRON
fbem-4892	116	8	can	can	AUX
fbem-4892	116	9	be	be	AUX
fbem-4892	116	10	concluded	conclude	VERB
fbem-4892	116	11	that	that	SCONJ
fbem-4892	116	12	when	when	SCONJ
fbem-4892	116	13	the	the	DET
fbem-4892	116	14	product	product	NOUN
fbem-4892	116	15	involvement	involvement	NOUN
fbem-4892	116	16	degree	degree	NOUN
fbem-4892	116	17	is	be	AUX
fbem-4892	116	18	high	high	ADJ
fbem-4892	116	19	enough	enough	ADV
fbem-4892	116	20	,	,	PUNCT
fbem-4892	116	21	consumers	consumer	NOUN
fbem-4892	116	22	are	be	AUX
fbem-4892	116	23	more	more	ADV
fbem-4892	116	24	likely	likely	ADJ
fbem-4892	116	25	to	to	PART
fbem-4892	116	26	have	have	VERB
fbem-4892	116	27	positive	positive	ADJ
fbem-4892	116	28	emotions	emotion	NOUN
fbem-4892	116	29	toward	toward	ADP
fbem-4892	116	30	the	the	DET
fbem-4892	116	31	retailer	retailer	NOUN
fbem-4892	116	32	,	,	PUNCT
fbem-4892	116	33	which	which	PRON
fbem-4892	116	34	is	be	AUX
fbem-4892	116	35	conducive	conducive	ADJ
fbem-4892	116	36	to	to	ADP
fbem-4892	116	37	enhancing	enhance	VERB
fbem-4892	116	38	the	the	DET
fbem-4892	116	39	willingness	willingness	NOUN
fbem-4892	116	40	to	to	PART
fbem-4892	116	41	generate	generate	VERB
fbem-4892	116	42	customer	customer	NOUN
fbem-4892	116	43	engagement	engagement	NOUN
fbem-4892	116	44	behavior	behavior	NOUN
fbem-4892	116	45	.	.	PUNCT
fbem-4892	117	1	therefore	therefore	ADV
fbem-4892	117	2	,	,	PUNCT
fbem-4892	117	3	we	we	PRON
fbem-4892	117	4	posit	posit	VERB
fbem-4892	117	5	that	that	SCONJ
fbem-4892	117	6	a	a	DET
fbem-4892	117	7	higher	high	ADJ
fbem-4892	117	8	level	level	NOUN
fbem-4892	117	9	of	of	ADP
fbem-4892	117	10	product	product	NOUN
fbem-4892	117	11	involvement	involvement	NOUN
fbem-4892	117	12	will	will	AUX
fbem-4892	117	13	lead	lead	VERB
fbem-4892	117	14	to	to	ADP
fbem-4892	117	15	a	a	DET
fbem-4892	117	16	higher	high	ADJ
fbem-4892	117	17	level	level	NOUN
fbem-4892	117	18	of	of	ADP
fbem-4892	117	19	customer	customer	NOUN
fbem-4892	117	20	engagement	engagement	NOUN
fbem-4892	117	21	behavior	behavior	NOUN
fbem-4892	117	22	.	.	PUNCT
fbem-4892	118	1	hypothesis	hypothesis	NOUN
fbem-4892	118	2	3a	3a	NUM
fbem-4892	118	3	.	.	PUNCT
fbem-4892	119	1	product	product	NOUN
fbem-4892	119	2	involvement	involvement	NOUN
fbem-4892	119	3	has	have	VERB
fbem-4892	119	4	a	a	DET
fbem-4892	119	5	positive	positive	ADJ
fbem-4892	119	6	effect	effect	NOUN
fbem-4892	119	7	on	on	ADP
fbem-4892	119	8	the	the	DET
fbem-4892	119	9	communication	communication	NOUN
fbem-4892	119	10	in	in	ADP
fbem-4892	119	11	customer	customer	NOUN
fbem-4892	119	12	engagement	engagement	NOUN
fbem-4892	119	13	behavior	behavior	NOUN
fbem-4892	119	14	.	.	PUNCT
fbem-4892	120	1	hypothesis	hypothesis	NOUN
fbem-4892	120	2	3b	3b	NOUN
fbem-4892	120	3	.	.	PUNCT
fbem-4892	121	1	product	product	NOUN
fbem-4892	121	2	involvement	involvement	NOUN
fbem-4892	121	3	has	have	VERB
fbem-4892	121	4	a	a	DET
fbem-4892	121	5	positive	positive	ADJ
fbem-4892	121	6	effect	effect	NOUN
fbem-4892	121	7	191	191	NUM
fbem-4892	121	8	on	on	ADP
fbem-4892	121	9	collaboration	collaboration	NOUN
fbem-4892	121	10	in	in	ADP
fbem-4892	121	11	customer	customer	NOUN
fbem-4892	121	12	engagement	engagement	NOUN
fbem-4892	121	13	behavior	behavior	NOUN
fbem-4892	121	14	.	.	PUNCT
fbem-4892	122	1	3.4	3.4	NUM
fbem-4892	122	2	.	.	PUNCT
fbem-4892	123	1	the	the	DET
fbem-4892	123	2	mediating	mediate	VERB
fbem-4892	123	3	role	role	NOUN
fbem-4892	123	4	of	of	ADP
fbem-4892	123	5	product	product	NOUN
fbem-4892	123	6	involvement	involvement	NOUN
fbem-4892	123	7	product	product	NOUN
fbem-4892	123	8	involvement	involvement	NOUN
fbem-4892	123	9	measures	measure	VERB
fbem-4892	123	10	consumers	consumer	NOUN
fbem-4892	123	11	'	'	PART
fbem-4892	123	12	psychological	psychological	ADJ
fbem-4892	123	13	perceptions	perception	NOUN
fbem-4892	123	14	and	and	CCONJ
fbem-4892	123	15	has	have	VERB
fbem-4892	123	16	a	a	DET
fbem-4892	123	17	certain	certain	ADJ
fbem-4892	123	18	impact	impact	NOUN
fbem-4892	123	19	on	on	ADP
fbem-4892	123	20	word	word	NOUN
fbem-4892	123	21	-	-	PUNCT
fbem-4892	123	22	of	of	ADP
fbem-4892	123	23	-	-	PUNCT
fbem-4892	123	24	mouth	mouth	NOUN
fbem-4892	123	25	propagation	propagation	NOUN
fbem-4892	123	26	intentions	intention	NOUN
fbem-4892	123	27	.	.	PUNCT
fbem-4892	124	1	specifically	specifically	ADV
fbem-4892	124	2	,	,	PUNCT
fbem-4892	124	3	in	in	ADP
fbem-4892	124	4	the	the	DET
fbem-4892	124	5	new	new	ADJ
fbem-4892	124	6	multi	multi	ADJ
fbem-4892	124	7	-	-	ADJ
fbem-4892	124	8	channel	channel	ADJ
fbem-4892	124	9	retail	retail	ADJ
fbem-4892	124	10	environment	environment	NOUN
fbem-4892	124	11	,	,	PUNCT
fbem-4892	124	12	the	the	PRON
fbem-4892	124	13	more	more	ADJ
fbem-4892	124	14	consumers	consumer	NOUN
fbem-4892	124	15	know	know	VERB
fbem-4892	124	16	about	about	ADP
fbem-4892	124	17	a	a	DET
fbem-4892	124	18	company	company	NOUN
fbem-4892	124	19	's	's	PART
fbem-4892	124	20	channel	channel	NOUN
fbem-4892	124	21	services	service	NOUN
fbem-4892	124	22	,	,	PUNCT
fbem-4892	124	23	the	the	PRON
fbem-4892	124	24	more	more	ADJ
fbem-4892	124	25	they	they	PRON
fbem-4892	124	26	will	will	AUX
fbem-4892	124	27	be	be	AUX
fbem-4892	124	28	willing	willing	ADJ
fbem-4892	124	29	to	to	PART
fbem-4892	124	30	search	search	VERB
fbem-4892	124	31	for	for	ADP
fbem-4892	124	32	information	information	NOUN
fbem-4892	124	33	about	about	ADP
fbem-4892	124	34	that	that	DET
fbem-4892	124	35	retailer	retailer	NOUN
fbem-4892	124	36	,	,	PUNCT
fbem-4892	124	37	i.e.	i.e.	X
fbem-4892	124	38	,	,	PUNCT
fbem-4892	124	39	the	the	DET
fbem-4892	124	40	multichannel	multichannel	ADJ
fbem-4892	124	41	integration	integration	NOUN
fbem-4892	124	42	quality	quality	NOUN
fbem-4892	124	43	will	will	AUX
fbem-4892	124	44	enhance	enhance	VERB
fbem-4892	124	45	consumers	consumer	NOUN
fbem-4892	124	46	'	'	PART
fbem-4892	124	47	product	product	NOUN
fbem-4892	124	48	involvement	involvement	NOUN
fbem-4892	124	49	in	in	ADP
fbem-4892	124	50	channel	channel	NOUN
fbem-4892	124	51	integration	integration	NOUN
fbem-4892	124	52	,	,	PUNCT
fbem-4892	124	53	and	and	CCONJ
fbem-4892	124	54	when	when	SCONJ
fbem-4892	124	55	consumers	consumer	NOUN
fbem-4892	124	56	'	'	PART
fbem-4892	124	57	cognitive	cognitive	ADJ
fbem-4892	124	58	information	information	NOUN
fbem-4892	124	59	interacts	interact	VERB
fbem-4892	124	60	with	with	ADP
fbem-4892	124	61	channel	channel	NOUN
fbem-4892	124	62	integration	integration	NOUN
fbem-4892	124	63	information	information	NOUN
fbem-4892	124	64	,	,	PUNCT
fbem-4892	124	65	consumers	consumer	NOUN
fbem-4892	124	66	'	'	PART
fbem-4892	124	67	cognitive	cognitive	ADJ
fbem-4892	124	68	fluency	fluency	NOUN
fbem-4892	124	69	will	will	AUX
fbem-4892	124	70	also	also	ADV
fbem-4892	124	71	increase	increase	VERB
fbem-4892	124	72	,	,	PUNCT
fbem-4892	124	73	and	and	CCONJ
fbem-4892	124	74	this	this	DET
fbem-4892	124	75	interaction	interaction	NOUN
fbem-4892	124	76	will	will	AUX
fbem-4892	124	77	facilitate	facilitate	VERB
fbem-4892	124	78	word	word	NOUN
fbem-4892	124	79	-	-	PUNCT
fbem-4892	124	80	of	of	ADP
fbem-4892	124	81	-	-	PUNCT
fbem-4892	124	82	mouth	mouth	NOUN
fbem-4892	124	83	communication	communication	NOUN
fbem-4892	124	84	this	this	DET
fbem-4892	124	85	interaction	interaction	NOUN
fbem-4892	124	86	will	will	AUX
fbem-4892	124	87	facilitate	facilitate	VERB
fbem-4892	124	88	the	the	DET
fbem-4892	124	89	increase	increase	NOUN
fbem-4892	124	90	of	of	ADP
fbem-4892	124	91	willingness	willingness	NOUN
fbem-4892	124	92	to	to	PART
fbem-4892	124	93	spread	spread	VERB
fbem-4892	124	94	word	word	NOUN
fbem-4892	124	95	-	-	PUNCT
fbem-4892	124	96	of	of	ADP
fbem-4892	124	97	-	-	PUNCT
fbem-4892	124	98	mouth	mouth	NOUN
fbem-4892	124	99	.	.	PUNCT
fbem-4892	125	1	if	if	SCONJ
fbem-4892	125	2	the	the	DET
fbem-4892	125	3	product	product	NOUN
fbem-4892	125	4	involvement	involvement	NOUN
fbem-4892	125	5	level	level	NOUN
fbem-4892	125	6	is	be	AUX
fbem-4892	125	7	low	low	ADJ
fbem-4892	125	8	,	,	PUNCT
fbem-4892	125	9	it	it	PRON
fbem-4892	125	10	indicates	indicate	VERB
fbem-4892	125	11	that	that	SCONJ
fbem-4892	125	12	the	the	DET
fbem-4892	125	13	recognition	recognition	NOUN
fbem-4892	125	14	of	of	ADP
fbem-4892	125	15	the	the	DET
fbem-4892	125	16	company	company	NOUN
fbem-4892	125	17	's	's	PART
fbem-4892	125	18	channel	channel	NOUN
fbem-4892	125	19	integration	integration	NOUN
fbem-4892	125	20	quality	quality	NOUN
fbem-4892	125	21	is	be	AUX
fbem-4892	125	22	low	low	ADJ
fbem-4892	125	23	,	,	PUNCT
fbem-4892	125	24	and	and	CCONJ
fbem-4892	125	25	the	the	DET
fbem-4892	125	26	willingness	willingness	NOUN
fbem-4892	125	27	to	to	PART
fbem-4892	125	28	spread	spread	VERB
fbem-4892	125	29	word	word	NOUN
fbem-4892	125	30	-	-	PUNCT
fbem-4892	125	31	of	of	ADP
fbem-4892	125	32	-	-	PUNCT
fbem-4892	125	33	mouth	mouth	NOUN
fbem-4892	125	34	will	will	AUX
fbem-4892	125	35	be	be	AUX
fbem-4892	125	36	significantly	significantly	ADV
fbem-4892	125	37	reduced	reduce	VERB
fbem-4892	125	38	.	.	PUNCT
fbem-4892	126	1	in	in	ADP
fbem-4892	126	2	the	the	DET
fbem-4892	126	3	online	online	ADJ
fbem-4892	126	4	services	service	NOUN
fbem-4892	126	5	provided	provide	VERB
fbem-4892	126	6	by	by	ADP
fbem-4892	126	7	retail	retail	ADJ
fbem-4892	126	8	companies	company	NOUN
fbem-4892	126	9	,	,	PUNCT
fbem-4892	126	10	service	service	NOUN
fbem-4892	126	11	integration	integration	NOUN
fbem-4892	126	12	quality	quality	NOUN
fbem-4892	126	13	positively	positively	ADV
fbem-4892	126	14	influences	influence	VERB
fbem-4892	126	15	perceived	perceive	VERB
fbem-4892	126	16	value	value	NOUN
fbem-4892	126	17	,	,	PUNCT
fbem-4892	126	18	which	which	PRON
fbem-4892	126	19	in	in	ADP
fbem-4892	126	20	turn	turn	NOUN
fbem-4892	126	21	is	be	AUX
fbem-4892	126	22	positively	positively	ADV
fbem-4892	126	23	correlated	correlate	VERB
fbem-4892	126	24	with	with	ADP
fbem-4892	126	25	product	product	NOUN
fbem-4892	126	26	involvement	involvement	NOUN
fbem-4892	126	27	,	,	PUNCT
fbem-4892	126	28	which	which	PRON
fbem-4892	126	29	in	in	ADP
fbem-4892	126	30	turn	turn	NOUN
fbem-4892	126	31	influences	influence	VERB
fbem-4892	126	32	positive	positive	ADJ
fbem-4892	126	33	word	word	NOUN
fbem-4892	126	34	-	-	PUNCT
fbem-4892	126	35	ofmouth	ofmouth	ADJ
fbem-4892	126	36	communication	communication	NOUN
fbem-4892	126	37	(	(	PUNCT
fbem-4892	126	38	hui	hui	PROPN
fbem-4892	126	39	et	et	PROPN
fbem-4892	126	40	al	al	PROPN
fbem-4892	126	41	.	.	PROPN
fbem-4892	126	42	,	,	PUNCT
fbem-4892	126	43	2014	2014	NUM
fbem-4892	126	44	)	)	PUNCT
fbem-4892	126	45	.	.	PUNCT
fbem-4892	127	1	product	product	NOUN
fbem-4892	127	2	involvement	involvement	NOUN
fbem-4892	127	3	positively	positively	ADV
fbem-4892	127	4	affects	affect	VERB
fbem-4892	127	5	perceived	perceive	VERB
fbem-4892	127	6	value	value	NOUN
fbem-4892	127	7	,	,	PUNCT
fbem-4892	127	8	i.e.	i.e.	X
fbem-4892	127	9	,	,	PUNCT
fbem-4892	127	10	when	when	SCONJ
fbem-4892	127	11	the	the	DET
fbem-4892	127	12	level	level	NOUN
fbem-4892	127	13	of	of	ADP
fbem-4892	127	14	product	product	NOUN
fbem-4892	127	15	involvement	involvement	NOUN
fbem-4892	127	16	is	be	AUX
fbem-4892	127	17	higher	high	ADJ
fbem-4892	127	18	,	,	PUNCT
fbem-4892	127	19	the	the	DET
fbem-4892	127	20	level	level	NOUN
fbem-4892	127	21	of	of	ADP
fbem-4892	127	22	consumer	consumer	NOUN
fbem-4892	127	23	perceived	perceive	VERB
fbem-4892	127	24	value	value	NOUN
fbem-4892	127	25	is	be	AUX
fbem-4892	127	26	higher	high	ADJ
fbem-4892	127	27	and	and	CCONJ
fbem-4892	127	28	consumers	consumer	NOUN
fbem-4892	127	29	identify	identify	VERB
fbem-4892	127	30	more	more	ADJ
fbem-4892	127	31	with	with	ADP
fbem-4892	127	32	the	the	DET
fbem-4892	127	33	brand	brand	NOUN
fbem-4892	127	34	and	and	CCONJ
fbem-4892	127	35	are	be	AUX
fbem-4892	127	36	more	more	ADV
fbem-4892	127	37	likely	likely	ADJ
fbem-4892	127	38	to	to	PART
fbem-4892	127	39	develop	develop	VERB
fbem-4892	127	40	engagement	engagement	NOUN
fbem-4892	127	41	behavior	behavior	NOUN
fbem-4892	127	42	(	(	PUNCT
fbem-4892	127	43	caleb	caleb	PROPN
fbem-4892	127	44	et	et	PROPN
fbem-4892	127	45	al	al	PROPN
fbem-4892	127	46	.	.	PROPN
fbem-4892	127	47	,	,	PUNCT
fbem-4892	127	48	2014	2014	NUM
fbem-4892	127	49	;	;	PUNCT
fbem-4892	127	50	kim	kim	PROPN
fbem-4892	127	51	et	et	PROPN
fbem-4892	127	52	al	al	PROPN
fbem-4892	127	53	.	.	PROPN
fbem-4892	127	54	,	,	PUNCT
fbem-4892	127	55	2021	2021	NUM
fbem-4892	127	56	)	)	PUNCT
fbem-4892	127	57	founded	found	VERB
fbem-4892	127	58	through	through	ADP
fbem-4892	127	59	three	three	NUM
fbem-4892	127	60	experiments	experiment	NOUN
fbem-4892	127	61	that	that	SCONJ
fbem-4892	127	62	consumers	consumer	NOUN
fbem-4892	127	63	with	with	ADP
fbem-4892	127	64	higher	high	ADJ
fbem-4892	127	65	product	product	NOUN
fbem-4892	127	66	involvement	involvement	NOUN
fbem-4892	127	67	were	be	AUX
fbem-4892	127	68	more	more	ADV
fbem-4892	127	69	likely	likely	ADJ
fbem-4892	127	70	to	to	PART
fbem-4892	127	71	recognize	recognize	VERB
fbem-4892	127	72	the	the	DET
fbem-4892	127	73	firm	firm	ADJ
fbem-4892	127	74	and	and	CCONJ
fbem-4892	127	75	more	more	ADV
fbem-4892	127	76	likely	likely	ADJ
fbem-4892	127	77	to	to	PART
fbem-4892	127	78	participate	participate	VERB
fbem-4892	127	79	in	in	ADP
fbem-4892	127	80	events	event	NOUN
fbem-4892	127	81	organized	organize	VERB
fbem-4892	127	82	by	by	ADP
fbem-4892	127	83	the	the	DET
fbem-4892	127	84	firm	firm	NOUN
fbem-4892	127	85	.	.	PUNCT
fbem-4892	128	1	consumers	consumer	NOUN
fbem-4892	128	2	evaluate	evaluate	VERB
fbem-4892	128	3	the	the	DET
fbem-4892	128	4	level	level	NOUN
fbem-4892	128	5	of	of	ADP
fbem-4892	128	6	service	service	NOUN
fbem-4892	128	7	provided	provide	VERB
fbem-4892	128	8	by	by	ADP
fbem-4892	128	9	retailers	retailer	NOUN
fbem-4892	128	10	,	,	PUNCT
fbem-4892	128	11	which	which	PRON
fbem-4892	128	12	in	in	ADP
fbem-4892	128	13	turn	turn	NOUN
fbem-4892	128	14	influences	influence	VERB
fbem-4892	128	15	their	their	PRON
fbem-4892	128	16	willingness	willingness	NOUN
fbem-4892	128	17	to	to	PART
fbem-4892	128	18	stay	stay	VERB
fbem-4892	128	19	in	in	ADP
fbem-4892	128	20	contact	contact	NOUN
fbem-4892	128	21	with	with	ADP
fbem-4892	128	22	the	the	DET
fbem-4892	128	23	retailer	retailer	NOUN
fbem-4892	128	24	(	(	PUNCT
fbem-4892	128	25	foa	foa	X
fbem-4892	128	26	et	et	PROPN
fbem-4892	128	27	al	al	PROPN
fbem-4892	128	28	,	,	PUNCT
fbem-4892	128	29	1980	1980	NUM
fbem-4892	128	30	)	)	PUNCT
fbem-4892	128	31	.	.	PUNCT
fbem-4892	129	1	in	in	ADP
fbem-4892	129	2	other	other	ADJ
fbem-4892	129	3	words	word	NOUN
fbem-4892	129	4	,	,	PUNCT
fbem-4892	129	5	the	the	DET
fbem-4892	129	6	theory	theory	NOUN
fbem-4892	129	7	suggests	suggest	VERB
fbem-4892	129	8	that	that	SCONJ
fbem-4892	129	9	when	when	SCONJ
fbem-4892	129	10	a	a	DET
fbem-4892	129	11	retailer	retailer	NOUN
fbem-4892	129	12	provides	provide	VERB
fbem-4892	129	13	value	value	NOUN
fbem-4892	129	14	,	,	PUNCT
fbem-4892	129	15	it	it	PRON
fbem-4892	129	16	affects	affect	VERB
fbem-4892	129	17	consumers	consumer	NOUN
fbem-4892	129	18	'	'	PART
fbem-4892	129	19	product	product	NOUN
fbem-4892	129	20	involvement	involvement	NOUN
fbem-4892	129	21	,	,	PUNCT
fbem-4892	129	22	and	and	CCONJ
fbem-4892	129	23	when	when	SCONJ
fbem-4892	129	24	product	product	NOUN
fbem-4892	129	25	involvement	involvement	NOUN
fbem-4892	129	26	is	be	AUX
fbem-4892	129	27	high	high	ADJ
fbem-4892	129	28	,	,	PUNCT
fbem-4892	129	29	consumers	consumer	NOUN
fbem-4892	129	30	will	will	AUX
fbem-4892	129	31	actively	actively	ADV
fbem-4892	129	32	invest	invest	VERB
fbem-4892	129	33	their	their	PRON
fbem-4892	129	34	personal	personal	ADJ
fbem-4892	129	35	resources	resource	NOUN
fbem-4892	129	36	in	in	ADP
fbem-4892	129	37	that	that	DET
fbem-4892	129	38	business	business	NOUN
fbem-4892	129	39	.	.	PUNCT
fbem-4892	130	1	thus	thus	ADV
fbem-4892	130	2	,	,	PUNCT
fbem-4892	130	3	a	a	DET
fbem-4892	130	4	retailer	retailer	NOUN
fbem-4892	130	5	's	's	PART
fbem-4892	130	6	multichannel	multichannel	ADJ
fbem-4892	130	7	integration	integration	NOUN
fbem-4892	130	8	of	of	ADP
fbem-4892	130	9	a	a	DET
fbem-4892	130	10	set	set	NOUN
fbem-4892	130	11	of	of	ADP
fbem-4892	130	12	characteristics	characteristic	NOUN
fbem-4892	130	13	of	of	ADP
fbem-4892	130	14	quality	quality	NOUN
fbem-4892	130	15	will	will	AUX
fbem-4892	130	16	,	,	PUNCT
fbem-4892	130	17	to	to	ADP
fbem-4892	130	18	some	some	DET
fbem-4892	130	19	extent	extent	NOUN
fbem-4892	130	20	,	,	PUNCT
fbem-4892	130	21	increase	increase	VERB
fbem-4892	130	22	product	product	NOUN
fbem-4892	130	23	involvement	involvement	NOUN
fbem-4892	130	24	.	.	PUNCT
fbem-4892	131	1	in	in	ADP
fbem-4892	131	2	addition	addition	NOUN
fbem-4892	131	3	,	,	PUNCT
fbem-4892	131	4	information	information	NOUN
fbem-4892	131	5	exchange	exchange	NOUN
fbem-4892	131	6	among	among	ADP
fbem-4892	131	7	consumers	consumer	NOUN
fbem-4892	131	8	is	be	AUX
fbem-4892	131	9	open	open	ADJ
fbem-4892	131	10	,	,	PUNCT
fbem-4892	131	11	and	and	CCONJ
fbem-4892	131	12	the	the	DET
fbem-4892	131	13	more	more	ADJ
fbem-4892	131	14	information	information	NOUN
fbem-4892	131	15	they	they	PRON
fbem-4892	131	16	receive	receive	VERB
fbem-4892	131	17	about	about	ADP
fbem-4892	131	18	channel	channel	NOUN
fbem-4892	131	19	integration	integration	NOUN
fbem-4892	131	20	,	,	PUNCT
fbem-4892	131	21	the	the	PRON
fbem-4892	131	22	higher	high	ADJ
fbem-4892	131	23	the	the	DET
fbem-4892	131	24	product	product	NOUN
fbem-4892	131	25	involvement	involvement	NOUN
fbem-4892	131	26	,	,	PUNCT
fbem-4892	131	27	which	which	PRON
fbem-4892	131	28	further	far	ADV
fbem-4892	131	29	enhances	enhance	VERB
fbem-4892	131	30	customers	customer	NOUN
fbem-4892	131	31	'	'	PART
fbem-4892	131	32	willingness	willingness	NOUN
fbem-4892	131	33	to	to	PART
fbem-4892	131	34	incorporate	incorporate	VERB
fbem-4892	131	35	behavior	behavior	NOUN
fbem-4892	131	36	.	.	PUNCT
fbem-4892	132	1	hence	hence	ADV
fbem-4892	132	2	,	,	PUNCT
fbem-4892	132	3	this	this	DET
fbem-4892	132	4	hypothesis	hypothesis	NOUN
fbem-4892	132	5	is	be	AUX
fbem-4892	132	6	presented	present	VERB
fbem-4892	132	7	in	in	ADP
fbem-4892	132	8	this	this	DET
fbem-4892	132	9	study	study	NOUN
fbem-4892	132	10	.	.	PUNCT
fbem-4892	133	1	hypothesis	hypothesis	NOUN
fbem-4892	133	2	4a	4a	NOUN
fbem-4892	133	3	.	.	PUNCT
fbem-4892	134	1	product	product	NOUN
fbem-4892	134	2	involvement	involvement	NOUN
fbem-4892	134	3	plays	play	VERB
fbem-4892	134	4	a	a	DET
fbem-4892	134	5	mediating	mediate	VERB
fbem-4892	134	6	role	role	NOUN
fbem-4892	134	7	between	between	ADP
fbem-4892	134	8	the	the	DET
fbem-4892	134	9	multi	multi	ADJ
fbem-4892	134	10	-	-	ADJ
fbem-4892	134	11	channel	channel	NOUN
fbem-4892	134	12	integration	integration	NOUN
fbem-4892	134	13	quality	quality	NOUN
fbem-4892	134	14	and	and	CCONJ
fbem-4892	134	15	the	the	DET
fbem-4892	134	16	communication	communication	NOUN
fbem-4892	134	17	in	in	ADP
fbem-4892	134	18	customer	customer	NOUN
fbem-4892	134	19	engagement	engagement	NOUN
fbem-4892	134	20	behavior	behavior	NOUN
fbem-4892	134	21	.	.	PUNCT
fbem-4892	135	1	hypothesis	hypothesis	NOUN
fbem-4892	135	2	4b	4b	PROPN
fbem-4892	135	3	.	.	PUNCT
fbem-4892	136	1	product	product	NOUN
fbem-4892	136	2	involvement	involvement	NOUN
fbem-4892	136	3	plays	play	VERB
fbem-4892	136	4	a	a	DET
fbem-4892	136	5	mediating	mediate	VERB
fbem-4892	136	6	role	role	NOUN
fbem-4892	136	7	between	between	ADP
fbem-4892	136	8	the	the	DET
fbem-4892	136	9	multi	multi	ADJ
fbem-4892	136	10	-	-	ADJ
fbem-4892	136	11	channel	channel	NOUN
fbem-4892	136	12	integration	integration	NOUN
fbem-4892	136	13	quality	quality	NOUN
fbem-4892	136	14	and	and	CCONJ
fbem-4892	136	15	collaboration	collaboration	NOUN
fbem-4892	136	16	in	in	ADP
fbem-4892	136	17	customer	customer	NOUN
fbem-4892	136	18	engagement	engagement	NOUN
fbem-4892	136	19	behavior	behavior	NOUN
fbem-4892	136	20	.	.	PUNCT
fbem-4892	137	1	3.5	3.5	NUM
fbem-4892	137	2	.	.	PUNCT
fbem-4892	138	1	the	the	DET
fbem-4892	138	2	regulating	regulate	VERB
fbem-4892	138	3	role	role	NOUN
fbem-4892	138	4	of	of	ADP
fbem-4892	138	5	regulatory	regulatory	ADJ
fbem-4892	138	6	orientations	orientation	NOUN
fbem-4892	138	7	individuals	individual	NOUN
fbem-4892	138	8	'	'	PART
fbem-4892	138	9	regulatory	regulatory	ADJ
fbem-4892	138	10	orientations	orientation	NOUN
fbem-4892	138	11	can	can	AUX
fbem-4892	138	12	influence	influence	VERB
fbem-4892	138	13	their	their	PRON
fbem-4892	138	14	cognitive	cognitive	ADJ
fbem-4892	138	15	attitudes	attitude	NOUN
fbem-4892	138	16	,	,	PUNCT
fbem-4892	138	17	behavioral	behavioral	ADJ
fbem-4892	138	18	strategies	strategy	NOUN
fbem-4892	138	19	,	,	PUNCT
fbem-4892	138	20	and	and	CCONJ
fbem-4892	138	21	decisionmaking	decisionmake	VERB
fbem-4892	138	22	judgments	judgment	NOUN
fbem-4892	138	23	.	.	PUNCT
fbem-4892	139	1	generally	generally	ADV
fbem-4892	139	2	,	,	PUNCT
fbem-4892	139	3	promotion	promotion	NOUN
fbem-4892	139	4	-	-	PUNCT
fbem-4892	139	5	oriented	orient	VERB
fbem-4892	139	6	individuals	individual	NOUN
fbem-4892	139	7	are	be	AUX
fbem-4892	139	8	more	more	ADV
fbem-4892	139	9	likely	likely	ADJ
fbem-4892	139	10	to	to	PART
fbem-4892	139	11	pursue	pursue	VERB
fbem-4892	139	12	positive	positive	ADJ
fbem-4892	139	13	outcomes	outcome	NOUN
fbem-4892	139	14	with	with	ADP
fbem-4892	139	15	an	an	DET
fbem-4892	139	16	optimistic	optimistic	ADJ
fbem-4892	139	17	attitude	attitude	NOUN
fbem-4892	139	18	,	,	PUNCT
fbem-4892	139	19	while	while	SCONJ
fbem-4892	139	20	defense	defense	NOUN
fbem-4892	139	21	orientation	orientation	NOUN
fbem-4892	139	22	individuals	individual	NOUN
fbem-4892	139	23	are	be	AUX
fbem-4892	139	24	more	more	ADV
fbem-4892	139	25	likely	likely	ADJ
fbem-4892	139	26	to	to	PART
fbem-4892	139	27	avoid	avoid	VERB
fbem-4892	139	28	negative	negative	ADJ
fbem-4892	139	29	outcomes	outcome	NOUN
fbem-4892	139	30	with	with	ADP
fbem-4892	139	31	a	a	DET
fbem-4892	139	32	pessimistic	pessimistic	ADJ
fbem-4892	139	33	attitude	attitude	NOUN
fbem-4892	139	34	(	(	PUNCT
fbem-4892	139	35	higgins	higgins	PROPN
fbem-4892	139	36	et	et	PROPN
fbem-4892	139	37	al	al	PROPN
fbem-4892	139	38	.	.	PROPN
fbem-4892	139	39	,	,	PUNCT
fbem-4892	139	40	2001	2001	NUM
fbem-4892	139	41	)	)	PUNCT
fbem-4892	139	42	.regulatory	.regulatory	PUNCT
fbem-4892	139	43	orientations	orientation	NOUN
fbem-4892	139	44	have	have	VERB
fbem-4892	139	45	an	an	DET
fbem-4892	139	46	impact	impact	NOUN
fbem-4892	139	47	on	on	ADP
fbem-4892	139	48	consumers	consumer	NOUN
fbem-4892	139	49	'	'	PART
fbem-4892	139	50	product	product	NOUN
fbem-4892	139	51	satisfaction	satisfaction	NOUN
fbem-4892	139	52	,	,	PUNCT
fbem-4892	139	53	and	and	CCONJ
fbem-4892	139	54	when	when	SCONJ
fbem-4892	139	55	consumers	consumer	NOUN
fbem-4892	139	56	are	be	AUX
fbem-4892	139	57	more	more	ADV
fbem-4892	139	58	satisfied	satisfied	ADJ
fbem-4892	139	59	with	with	ADP
fbem-4892	139	60	a	a	DET
fbem-4892	139	61	product	product	NOUN
fbem-4892	139	62	,	,	PUNCT
fbem-4892	139	63	they	they	PRON
fbem-4892	139	64	are	be	AUX
fbem-4892	139	65	more	more	ADV
fbem-4892	139	66	likely	likely	ADJ
fbem-4892	139	67	to	to	PART
fbem-4892	139	68	give	give	VERB
fbem-4892	139	69	higher	high	ADJ
fbem-4892	139	70	word	word	NOUN
fbem-4892	139	71	-	-	PUNCT
fbem-4892	139	72	of	of	ADP
fbem-4892	139	73	-	-	PUNCT
fbem-4892	139	74	mouth	mouth	NOUN
fbem-4892	139	75	ratings	rating	NOUN
fbem-4892	139	76	and	and	CCONJ
fbem-4892	139	77	customers	customer	NOUN
fbem-4892	139	78	are	be	AUX
fbem-4892	139	79	more	more	ADV
fbem-4892	139	80	willing	willing	ADJ
fbem-4892	139	81	to	to	PART
fbem-4892	139	82	incorporate	incorporate	VERB
fbem-4892	139	83	behavior	behavior	NOUN
fbem-4892	139	84	will	will	AUX
fbem-4892	139	85	be	be	AUX
fbem-4892	139	86	more	more	ADV
fbem-4892	139	87	positive	positive	ADJ
fbem-4892	139	88	(	(	PUNCT
fbem-4892	139	89	trudel	trudel	X
fbem-4892	139	90	et	et	PROPN
fbem-4892	139	91	al	al	PROPN
fbem-4892	139	92	,	,	PUNCT
fbem-4892	139	93	2012	2012	NUM
fbem-4892	139	94	)	)	PUNCT
fbem-4892	139	95	.	.	PUNCT
fbem-4892	140	1	individuals	individual	NOUN
fbem-4892	140	2	who	who	PRON
fbem-4892	140	3	promote	promote	VERB
fbem-4892	140	4	orientation	orientation	NOUN
fbem-4892	140	5	will	will	AUX
fbem-4892	140	6	be	be	AUX
fbem-4892	140	7	more	more	ADV
fbem-4892	140	8	willing	willing	ADJ
fbem-4892	140	9	to	to	PART
fbem-4892	140	10	communicate	communicate	VERB
fbem-4892	140	11	with	with	ADP
fbem-4892	140	12	others	other	NOUN
fbem-4892	140	13	,	,	PUNCT
fbem-4892	140	14	whereas	whereas	SCONJ
fbem-4892	140	15	individuals	individual	NOUN
fbem-4892	140	16	who	who	PRON
fbem-4892	140	17	prevent	prevent	VERB
fbem-4892	140	18	orientation	orientation	NOUN
fbem-4892	140	19	typically	typically	ADV
fbem-4892	140	20	avoid	avoid	VERB
fbem-4892	140	21	communicating	communicate	VERB
fbem-4892	140	22	with	with	ADP
fbem-4892	140	23	people	people	NOUN
fbem-4892	140	24	(	(	PUNCT
fbem-4892	140	25	hodis	hodis	X
fbem-4892	140	26	et	et	PROPN
fbem-4892	140	27	al	al	PROPN
fbem-4892	140	28	.	.	PROPN
fbem-4892	140	29	,	,	PUNCT
fbem-4892	140	30	2021	2021	NUM
fbem-4892	140	31	)	)	PUNCT
fbem-4892	140	32	.	.	PUNCT
fbem-4892	141	1	therefore	therefore	ADV
fbem-4892	141	2	,	,	PUNCT
fbem-4892	141	3	it	it	PRON
fbem-4892	141	4	is	be	AUX
fbem-4892	141	5	reasonable	reasonable	ADJ
fbem-4892	141	6	to	to	PART
fbem-4892	141	7	assume	assume	VERB
fbem-4892	141	8	that	that	SCONJ
fbem-4892	141	9	individual	individual	ADJ
fbem-4892	141	10	regulatory	regulatory	ADJ
fbem-4892	141	11	orientations	orientation	NOUN
fbem-4892	141	12	can	can	AUX
fbem-4892	141	13	influence	influence	VERB
fbem-4892	141	14	the	the	DET
fbem-4892	141	15	transformation	transformation	NOUN
fbem-4892	141	16	of	of	ADP
fbem-4892	141	17	product	product	NOUN
fbem-4892	141	18	involvement	involvement	NOUN
fbem-4892	141	19	on	on	ADP
fbem-4892	141	20	customer	customer	NOUN
fbem-4892	141	21	incorporation	incorporation	NOUN
fbem-4892	141	22	behavior	behavior	NOUN
fbem-4892	141	23	.	.	PUNCT
fbem-4892	142	1	promoter	promoter	NOUN
fbem-4892	142	2	-	-	PUNCT
fbem-4892	142	3	directed	direct	VERB
fbem-4892	142	4	individuals	individual	NOUN
fbem-4892	142	5	have	have	VERB
fbem-4892	142	6	deeper	deep	ADJ
fbem-4892	142	7	product	product	NOUN
fbem-4892	142	8	involvement	involvement	NOUN
fbem-4892	142	9	,	,	PUNCT
fbem-4892	142	10	are	be	AUX
fbem-4892	142	11	more	more	ADV
fbem-4892	142	12	knowledgeable	knowledgeable	ADJ
fbem-4892	142	13	about	about	ADP
fbem-4892	142	14	the	the	DET
fbem-4892	142	15	company	company	NOUN
fbem-4892	142	16	and	and	CCONJ
fbem-4892	142	17	its	its	PRON
fbem-4892	142	18	products	product	NOUN
fbem-4892	142	19	,	,	PUNCT
fbem-4892	142	20	and	and	CCONJ
fbem-4892	142	21	are	be	AUX
fbem-4892	142	22	more	more	ADV
fbem-4892	142	23	willing	willing	ADJ
fbem-4892	142	24	to	to	PART
fbem-4892	142	25	associate	associate	VERB
fbem-4892	142	26	with	with	ADP
fbem-4892	142	27	the	the	DET
fbem-4892	142	28	company	company	NOUN
fbem-4892	142	29	or	or	CCONJ
fbem-4892	142	30	other	other	ADJ
fbem-4892	142	31	consumers	consumer	NOUN
fbem-4892	142	32	.	.	PUNCT
fbem-4892	143	1	on	on	ADP
fbem-4892	143	2	the	the	DET
fbem-4892	143	3	other	other	ADJ
fbem-4892	143	4	hand	hand	NOUN
fbem-4892	143	5	,	,	PUNCT
fbem-4892	143	6	defense	defense	NOUN
fbem-4892	143	7	orientation	orientation	NOUN
fbem-4892	143	8	individuals	individual	NOUN
fbem-4892	143	9	are	be	AUX
fbem-4892	143	10	less	less	ADJ
fbem-4892	143	11	product	product	NOUN
fbem-4892	143	12	-	-	PUNCT
fbem-4892	143	13	involved	involve	VERB
fbem-4892	143	14	,	,	PUNCT
fbem-4892	143	15	tend	tend	VERB
fbem-4892	143	16	to	to	PART
fbem-4892	143	17	ignore	ignore	VERB
fbem-4892	143	18	information	information	NOUN
fbem-4892	143	19	about	about	ADP
fbem-4892	143	20	the	the	DET
fbem-4892	143	21	company	company	NOUN
fbem-4892	143	22	and	and	CCONJ
fbem-4892	143	23	its	its	PRON
fbem-4892	143	24	products	product	NOUN
fbem-4892	143	25	,	,	PUNCT
fbem-4892	143	26	and	and	CCONJ
fbem-4892	143	27	usually	usually	ADV
fbem-4892	143	28	maintain	maintain	VERB
fbem-4892	143	29	a	a	DET
fbem-4892	143	30	strict	strict	ADJ
fbem-4892	143	31	and	and	CCONJ
fbem-4892	143	32	cautious	cautious	ADJ
fbem-4892	143	33	attitude	attitude	NOUN
fbem-4892	143	34	when	when	SCONJ
fbem-4892	143	35	making	make	VERB
fbem-4892	143	36	specific	specific	ADJ
fbem-4892	143	37	behaviors	behavior	NOUN
fbem-4892	143	38	,	,	PUNCT
fbem-4892	143	39	and	and	CCONJ
fbem-4892	143	40	are	be	AUX
fbem-4892	143	41	not	not	PART
fbem-4892	143	42	willing	willing	ADJ
fbem-4892	143	43	to	to	PART
fbem-4892	143	44	initiate	initiate	VERB
fbem-4892	143	45	contact	contact	NOUN
fbem-4892	143	46	with	with	ADP
fbem-4892	143	47	the	the	DET
fbem-4892	143	48	company	company	NOUN
fbem-4892	143	49	or	or	CCONJ
fbem-4892	143	50	other	other	ADJ
fbem-4892	143	51	consumers	consumer	NOUN
fbem-4892	143	52	(	(	PUNCT
fbem-4892	143	53	greifen	greifen	PROPN
fbem-4892	143	54	et	et	PROPN
fbem-4892	143	55	al	al	PROPN
fbem-4892	143	56	.	.	PROPN
fbem-4892	143	57	,	,	PUNCT
fbem-4892	143	58	2012	2012	NUM
fbem-4892	143	59	)	)	PUNCT
fbem-4892	143	60	.	.	PUNCT
fbem-4892	144	1	since	since	SCONJ
fbem-4892	144	2	promotative	promotative	ADJ
fbem-4892	144	3	individuals	individual	NOUN
fbem-4892	144	4	value	value	VERB
fbem-4892	144	5	gains	gain	NOUN
fbem-4892	144	6	and	and	CCONJ
fbem-4892	144	7	have	have	VERB
fbem-4892	144	8	higher	high	ADJ
fbem-4892	144	9	customer	customer	NOUN
fbem-4892	144	10	product	product	NOUN
fbem-4892	144	11	involvement	involvement	NOUN
fbem-4892	144	12	,	,	PUNCT
fbem-4892	144	13	consumers	consumer	NOUN
fbem-4892	144	14	pay	pay	VERB
fbem-4892	144	15	more	more	ADJ
fbem-4892	144	16	attention	attention	NOUN
fbem-4892	144	17	to	to	ADP
fbem-4892	144	18	positive	positive	ADJ
fbem-4892	144	19	content	content	NOUN
fbem-4892	144	20	,	,	PUNCT
fbem-4892	144	21	also	also	ADV
fbem-4892	144	22	have	have	AUX
fbem-4892	144	23	higher	high	ADJ
fbem-4892	144	24	willingness	willingness	NOUN
fbem-4892	144	25	to	to	PART
fbem-4892	144	26	recommend	recommend	VERB
fbem-4892	144	27	by	by	ADP
fbem-4892	144	28	word	word	NOUN
fbem-4892	144	29	of	of	ADP
fbem-4892	144	30	mouth	mouth	NOUN
fbem-4892	144	31	and	and	CCONJ
fbem-4892	144	32	give	give	VERB
fbem-4892	144	33	positive	positive	ADJ
fbem-4892	144	34	feedback	feedback	NOUN
fbem-4892	144	35	(	(	PUNCT
fbem-4892	144	36	molden	molden	PROPN
fbem-4892	144	37	et	et	PROPN
fbem-4892	144	38	al	al	PROPN
fbem-4892	144	39	.	.	PROPN
fbem-4892	144	40	,	,	PUNCT
fbem-4892	144	41	2010	2010	NUM
fbem-4892	144	42	)	)	PUNCT
fbem-4892	144	43	,	,	PUNCT
fbem-4892	144	44	and	and	CCONJ
fbem-4892	144	45	are	be	AUX
fbem-4892	144	46	more	more	ADV
fbem-4892	144	47	likely	likely	ADJ
fbem-4892	144	48	to	to	PART
fbem-4892	144	49	generate	generate	VERB
fbem-4892	144	50	customer	customer	NOUN
fbem-4892	144	51	engagement	engagement	NOUN
fbem-4892	144	52	behavior	behavior	NOUN
fbem-4892	144	53	;	;	PUNCT
fbem-4892	144	54	defense	defense	NOUN
fbem-4892	144	55	orientation	orientation	NOUN
fbem-4892	144	56	individuals	individual	NOUN
fbem-4892	144	57	prefer	prefer	VERB
fbem-4892	144	58	loss	loss	NOUN
fbem-4892	144	59	avoidance	avoidance	NOUN
fbem-4892	144	60	,	,	PUNCT
fbem-4892	144	61	and	and	CCONJ
fbem-4892	144	62	even	even	ADV
fbem-4892	144	63	with	with	ADP
fbem-4892	144	64	higher	high	ADJ
fbem-4892	144	65	product	product	NOUN
fbem-4892	144	66	involvement	involvement	NOUN
fbem-4892	144	67	,	,	PUNCT
fbem-4892	144	68	consumers	consumer	NOUN
fbem-4892	144	69	pay	pay	VERB
fbem-4892	144	70	less	less	ADJ
fbem-4892	144	71	attention	attention	NOUN
fbem-4892	144	72	to	to	ADP
fbem-4892	144	73	positive	positive	ADJ
fbem-4892	144	74	content	content	NOUN
fbem-4892	144	75	,	,	PUNCT
fbem-4892	144	76	have	have	VERB
fbem-4892	144	77	lower	low	ADJ
fbem-4892	144	78	willingness	willingness	NOUN
fbem-4892	144	79	to	to	PART
fbem-4892	144	80	recommend	recommend	VERB
fbem-4892	144	81	by	by	ADP
fbem-4892	144	82	word	word	NOUN
fbem-4892	144	83	of	of	ADP
fbem-4892	144	84	mouth	mouth	NOUN
fbem-4892	144	85	,	,	PUNCT
fbem-4892	144	86	and	and	CCONJ
fbem-4892	144	87	are	be	AUX
fbem-4892	144	88	seldom	seldom	ADV
fbem-4892	144	89	willing	willing	ADJ
fbem-4892	144	90	to	to	PART
fbem-4892	144	91	actively	actively	ADV
fbem-4892	144	92	feedback	feedback	VERB
fbem-4892	144	93	,	,	PUNCT
fbem-4892	144	94	resulting	result	VERB
fbem-4892	144	95	in	in	ADP
fbem-4892	144	96	a	a	DET
fbem-4892	144	97	lower	low	ADJ
fbem-4892	144	98	willingness	willingness	NOUN
fbem-4892	144	99	of	of	ADP
fbem-4892	144	100	customers	customer	NOUN
fbem-4892	144	101	to	to	PART
fbem-4892	144	102	incorporate	incorporate	VERB
fbem-4892	144	103	behaviors	behavior	NOUN
fbem-4892	144	104	(	(	PUNCT
fbem-4892	144	105	wan	wan	PROPN
fbem-4892	144	106	et	et	PROPN
fbem-4892	144	107	al	al	PROPN
fbem-4892	144	108	.	.	PROPN
fbem-4892	144	109	,	,	PUNCT
fbem-4892	144	110	2009	2009	NUM
fbem-4892	144	111	)	)	PUNCT
fbem-4892	144	112	.	.	PUNCT
fbem-4892	145	1	in	in	ADP
fbem-4892	145	2	other	other	ADJ
fbem-4892	145	3	words	word	NOUN
fbem-4892	145	4	,	,	PUNCT
fbem-4892	145	5	the	the	DET
fbem-4892	145	6	product	product	NOUN
fbem-4892	145	7	involvement	involvement	NOUN
fbem-4892	145	8	of	of	ADP
fbem-4892	145	9	consumers	consumer	NOUN
fbem-4892	145	10	with	with	ADP
fbem-4892	145	11	different	different	ADJ
fbem-4892	145	12	orientations	orientation	NOUN
fbem-4892	145	13	differs	differ	VERB
fbem-4892	145	14	for	for	ADP
fbem-4892	145	15	the	the	DET
fbem-4892	145	16	transformation	transformation	NOUN
fbem-4892	145	17	of	of	ADP
fbem-4892	145	18	customer	customer	NOUN
fbem-4892	145	19	incorporation	incorporation	NOUN
fbem-4892	145	20	behavior	behavior	NOUN
fbem-4892	145	21	.	.	PUNCT
fbem-4892	146	1	hence	hence	ADV
fbem-4892	146	2	,	,	PUNCT
fbem-4892	146	3	this	this	DET
fbem-4892	146	4	hypothesis	hypothesis	NOUN
fbem-4892	146	5	is	be	AUX
fbem-4892	146	6	presented	present	VERB
fbem-4892	146	7	in	in	ADP
fbem-4892	146	8	this	this	DET
fbem-4892	146	9	study	study	NOUN
fbem-4892	146	10	.	.	PUNCT
fbem-4892	147	1	hypothesis	hypothesis	NOUN
fbem-4892	147	2	5	5	NUM
fbem-4892	147	3	.	.	PUNCT
fbem-4892	148	1	individual	individual	ADJ
fbem-4892	148	2	regulatory	regulatory	ADJ
fbem-4892	148	3	orientations	orientation	NOUN
fbem-4892	148	4	will	will	AUX
fbem-4892	148	5	differentially	differentially	ADV
fbem-4892	148	6	affect	affect	VERB
fbem-4892	148	7	communication	communication	NOUN
fbem-4892	148	8	in	in	ADP
fbem-4892	148	9	customer	customer	NOUN
fbem-4892	148	10	engagement	engagement	NOUN
fbem-4892	148	11	behaviors	behavior	NOUN
fbem-4892	148	12	by	by	ADP
fbem-4892	148	13	regulating	regulate	VERB
fbem-4892	148	14	product	product	NOUN
fbem-4892	148	15	involvement	involvement	NOUN
fbem-4892	148	16	.	.	PUNCT
fbem-4892	149	1	hypothesis	hypothesis	NOUN
fbem-4892	149	2	5a	5a	NUM
fbem-4892	149	3	.	.	PUNCT
fbem-4892	150	1	promotion	promotion	NOUN
fbem-4892	150	2	orientations	orientation	NOUN
fbem-4892	150	3	play	play	VERB
fbem-4892	150	4	a	a	DET
fbem-4892	150	5	positive	positive	ADJ
fbem-4892	150	6	moderating	moderate	VERB
fbem-4892	150	7	role	role	NOUN
fbem-4892	150	8	between	between	ADP
fbem-4892	150	9	product	product	NOUN
fbem-4892	150	10	involvement	involvement	NOUN
fbem-4892	150	11	and	and	CCONJ
fbem-4892	150	12	communication	communication	NOUN
fbem-4892	150	13	in	in	ADP
fbem-4892	150	14	customer	customer	NOUN
fbem-4892	150	15	engagement	engagement	NOUN
fbem-4892	150	16	behavior	behavior	NOUN
fbem-4892	150	17	.	.	PUNCT
fbem-4892	151	1	hypothesis	hypothesis	NOUN
fbem-4892	151	2	5b	5b	NUM
fbem-4892	151	3	.	.	PUNCT
fbem-4892	152	1	defense	defense	NOUN
fbem-4892	152	2	orientation	orientation	NOUN
fbem-4892	152	3	individuals	individual	NOUN
fbem-4892	152	4	negatively	negatively	ADV
fbem-4892	152	5	moderate	moderate	VERB
fbem-4892	152	6	the	the	DET
fbem-4892	152	7	relationship	relationship	NOUN
fbem-4892	152	8	between	between	ADP
fbem-4892	152	9	product	product	NOUN
fbem-4892	152	10	involvement	involvement	NOUN
fbem-4892	152	11	and	and	CCONJ
fbem-4892	152	12	communication	communication	NOUN
fbem-4892	152	13	in	in	ADP
fbem-4892	152	14	customer	customer	NOUN
fbem-4892	152	15	engagement	engagement	NOUN
fbem-4892	152	16	behavior	behavior	NOUN
fbem-4892	152	17	.	.	PUNCT
fbem-4892	153	1	hypothesis	hypothesis	NOUN
fbem-4892	153	2	6	6	NUM
fbem-4892	153	3	.	.	PUNCT
fbem-4892	154	1	individual	individual	ADJ
fbem-4892	154	2	regulatory	regulatory	ADJ
fbem-4892	154	3	orientations	orientation	NOUN
fbem-4892	154	4	differentially	differentially	ADV
fbem-4892	154	5	affect	affect	VERB
fbem-4892	154	6	collaboration	collaboration	NOUN
fbem-4892	154	7	in	in	ADP
fbem-4892	154	8	customer	customer	NOUN
fbem-4892	154	9	engagement	engagement	NOUN
fbem-4892	154	10	behaviors	behavior	NOUN
fbem-4892	154	11	by	by	ADP
fbem-4892	154	12	modulating	modulate	VERB
fbem-4892	154	13	product	product	NOUN
fbem-4892	154	14	involvement	involvement	NOUN
fbem-4892	154	15	.	.	PUNCT
fbem-4892	155	1	hypothesis	hypothesis	NOUN
fbem-4892	155	2	6a	6a	NOUN
fbem-4892	155	3	.	.	PUNCT
fbem-4892	156	1	promotion	promotion	NOUN
fbem-4892	156	2	orientation	orientation	NOUN
fbem-4892	156	3	individuals	individual	NOUN
fbem-4892	156	4	positively	positively	ADV
fbem-4892	156	5	moderate	moderate	VERB
fbem-4892	156	6	between	between	ADP
fbem-4892	156	7	product	product	NOUN
fbem-4892	156	8	involvement	involvement	NOUN
fbem-4892	156	9	and	and	CCONJ
fbem-4892	156	10	collaboration	collaboration	NOUN
fbem-4892	156	11	in	in	ADP
fbem-4892	156	12	customer	customer	NOUN
fbem-4892	156	13	engagement	engagement	NOUN
fbem-4892	156	14	behaviors	behavior	NOUN
fbem-4892	156	15	.	.	PUNCT
fbem-4892	157	1	hypothesis	hypothesis	NOUN
fbem-4892	157	2	6b	6b	NOUN
fbem-4892	157	3	.	.	PUNCT
fbem-4892	158	1	defense	defense	NOUN
fbem-4892	158	2	orientation	orientation	NOUN
fbem-4892	158	3	individuals	individual	NOUN
fbem-4892	158	4	negatively	negatively	ADV
fbem-4892	158	5	moderate	moderate	ADJ
fbem-4892	158	6	between	between	ADP
fbem-4892	158	7	product	product	NOUN
fbem-4892	158	8	involvement	involvement	NOUN
fbem-4892	158	9	and	and	CCONJ
fbem-4892	158	10	collaboration	collaboration	NOUN
fbem-4892	158	11	in	in	ADP
fbem-4892	158	12	customer	customer	NOUN
fbem-4892	158	13	engagement	engagement	NOUN
fbem-4892	158	14	behavior	behavior	NOUN
fbem-4892	158	15	.	.	PUNCT
fbem-4892	159	1	in	in	ADP
fbem-4892	159	2	summary	summary	NOUN
fbem-4892	159	3	,	,	PUNCT
fbem-4892	159	4	the	the	DET
fbem-4892	159	5	conceptual	conceptual	ADJ
fbem-4892	159	6	model	model	NOUN
fbem-4892	159	7	of	of	ADP
fbem-4892	159	8	the	the	DET
fbem-4892	159	9	research	research	NOUN
fbem-4892	159	10	proposed	propose	VERB
fbem-4892	159	11	in	in	ADP
fbem-4892	159	12	this	this	DET
fbem-4892	159	13	paper	paper	NOUN
fbem-4892	159	14	is	be	AUX
fbem-4892	159	15	shown	show	VERB
fbem-4892	159	16	in	in	ADP
fbem-4892	159	17	figure	figure	NOUN
fbem-4892	159	18	1	1	NUM
fbem-4892	159	19	.	.	NOUN
fbem-4892	159	20	192	192	NUM
fbem-4892	159	21	multi	multi	ADJ
fbem-4892	159	22	-	-	ADJ
fbem-4892	159	23	channel	channel	ADJ
fbem-4892	159	24	integration	integration	NOUN
fbem-4892	159	25	quality	quality	NOUN
fbem-4892	159	26	product	product	NOUN
fbem-4892	159	27	involvement	involvement	NOUN
fbem-4892	159	28	promotion	promotion	NOUN
fbem-4892	159	29	orientation	orientation	NOUN
fbem-4892	159	30	defense	defense	NOUN
fbem-4892	159	31	orientation	orientation	NOUN
fbem-4892	159	32	regulatory	regulatory	ADJ
fbem-4892	159	33	orientation	orientation	NOUN
fbem-4892	159	34	h1	h1	PROPN
fbem-4892	159	35	h2	h2	PROPN
fbem-4892	159	36	h3	h3	NOUN
fbem-4892	159	37	h4	h4	PROPN
fbem-4892	159	38	h5	h5	PROPN
fbem-4892	159	39	communication	communication	NOUN
fbem-4892	159	40	collaboration	collaboration	NOUN
fbem-4892	159	41	customer	customer	NOUN
fbem-4892	159	42	engagement	engagement	NOUN
fbem-4892	159	43	behavior	behavior	NOUN
fbem-4892	159	44	h6	h6	PROPN
fbem-4892	159	45	figure	figure	VERB
fbem-4892	159	46	1	1	NUM
fbem-4892	159	47	.	.	PUNCT
fbem-4892	159	48	research	research	NOUN
fbem-4892	159	49	model	model	NOUN
fbem-4892	159	50	.	.	PUNCT
fbem-4892	160	1	table	table	NOUN
fbem-4892	160	2	1	1	NUM
fbem-4892	160	3	.	.	PUNCT
fbem-4892	160	4	variable	variable	ADJ
fbem-4892	160	5	measurement	measurement	NOUN
fbem-4892	160	6	question	question	NOUN
fbem-4892	160	7	items	item	NOUN
fbem-4892	160	8	.	.	PUNCT
fbem-4892	161	1	variable	variable	ADJ
fbem-4892	161	2	dimension	dimension	NOUN
fbem-4892	161	3	code	code	NOUN
fbem-4892	161	4	question	question	NOUN
fbem-4892	161	5	item	item	NOUN
fbem-4892	161	6	multichannel	multichannel	NOUN
fbem-4892	161	7	integration	integration	NOUN
fbem-4892	161	8	quality	quality	NOUN
fbem-4892	161	9	transparency	transparency	NOUN
fbem-4892	161	10	of	of	ADP
fbem-4892	161	11	service	service	NOUN
fbem-4892	161	12	quality	quality	NOUN
fbem-4892	161	13	tcs1	tcs1	NOUN
fbem-4892	161	14	i	i	PRON
fbem-4892	161	15	am	be	AUX
fbem-4892	161	16	familiar	familiar	ADJ
fbem-4892	161	17	with	with	ADP
fbem-4892	161	18	the	the	DET
fbem-4892	161	19	retailer	retailer	NOUN
fbem-4892	161	20	's	's	PART
fbem-4892	161	21	offline	offline	ADJ
fbem-4892	161	22	brick	brick	NOUN
fbem-4892	161	23	-	-	PUNCT
fbem-4892	161	24	and	and	CCONJ
fbem-4892	161	25	-	-	PUNCT
fbem-4892	161	26	mortar	mortar	NOUN
fbem-4892	161	27	and	and	CCONJ
fbem-4892	161	28	online	online	ADJ
fbem-4892	161	29	stores	store	NOUN
fbem-4892	161	30	before	before	ADP
fbem-4892	161	31	shopping	shopping	NOUN
fbem-4892	161	32	.	.	PUNCT
fbem-4892	162	1	tcs2	tcs2	PROPN
fbem-4892	162	2	i	i	PRON
fbem-4892	162	3	am	be	AUX
fbem-4892	162	4	familiar	familiar	ADJ
fbem-4892	162	5	with	with	ADP
fbem-4892	162	6	the	the	DET
fbem-4892	162	7	services	service	NOUN
fbem-4892	162	8	offered	offer	VERB
fbem-4892	162	9	by	by	ADP
fbem-4892	162	10	the	the	DET
fbem-4892	162	11	retailer	retailer	NOUN
fbem-4892	162	12	's	's	PART
fbem-4892	162	13	offline	offline	ADJ
fbem-4892	162	14	brick	brick	NOUN
fbem-4892	162	15	-	-	PUNCT
fbem-4892	162	16	and	and	CCONJ
fbem-4892	162	17	-	-	PUNCT
fbem-4892	162	18	mortar	mortar	NOUN
fbem-4892	162	19	and	and	CCONJ
fbem-4892	162	20	online	online	ADJ
fbem-4892	162	21	stores	store	NOUN
fbem-4892	162	22	.	.	PUNCT
fbem-4892	163	1	tcs3	tcs3	PROPN
fbem-4892	164	1	i	i	PRON
fbem-4892	164	2	know	know	VERB
fbem-4892	164	3	how	how	SCONJ
fbem-4892	164	4	to	to	PART
fbem-4892	164	5	use	use	VERB
fbem-4892	164	6	the	the	DET
fbem-4892	164	7	different	different	ADJ
fbem-4892	164	8	features	feature	NOUN
fbem-4892	164	9	of	of	ADP
fbem-4892	164	10	the	the	DET
fbem-4892	164	11	retailer	retailer	NOUN
fbem-4892	164	12	's	's	PART
fbem-4892	164	13	offline	offline	ADJ
fbem-4892	164	14	and	and	CCONJ
fbem-4892	164	15	online	online	ADJ
fbem-4892	164	16	stores	store	NOUN
fbem-4892	164	17	to	to	PART
fbem-4892	164	18	meet	meet	VERB
fbem-4892	164	19	my	my	PRON
fbem-4892	164	20	purchasing	purchasing	NOUN
fbem-4892	164	21	needs	need	NOUN
fbem-4892	164	22	.	.	PUNCT
fbem-4892	165	1	freedom	freedom	NOUN
fbem-4892	165	2	of	of	ADP
fbem-4892	165	3	channel	channel	NOUN
fbem-4892	165	4	choice	choice	NOUN
fbem-4892	165	5	bcc1	bcc1	NOUN
fbem-4892	165	6	the	the	DET
fbem-4892	165	7	retailer	retailer	NOUN
fbem-4892	165	8	allows	allow	VERB
fbem-4892	165	9	me	i	PRON
fbem-4892	165	10	the	the	DET
fbem-4892	165	11	freedom	freedom	NOUN
fbem-4892	165	12	to	to	PART
fbem-4892	165	13	choose	choose	VERB
fbem-4892	165	14	my	my	PRON
fbem-4892	165	15	channel	channel	NOUN
fbem-4892	165	16	of	of	ADP
fbem-4892	165	17	purchase	purchase	NOUN
fbem-4892	165	18	.	.	PUNCT
fbem-4892	166	1	bcc2	bcc2	NOUN
fbem-4892	166	2	the	the	DET
fbem-4892	166	3	retailer	retailer	NOUN
fbem-4892	166	4	's	's	PART
fbem-4892	166	5	offline	offline	ADJ
fbem-4892	166	6	store	store	NOUN
fbem-4892	166	7	can	can	AUX
fbem-4892	166	8	service	service	VERB
fbem-4892	166	9	the	the	DET
fbem-4892	166	10	products	product	NOUN
fbem-4892	166	11	i	i	PRON
fbem-4892	166	12	purchase	purchase	VERB
fbem-4892	166	13	in	in	ADP
fbem-4892	166	14	the	the	DET
fbem-4892	166	15	online	online	ADJ
fbem-4892	166	16	store	store	NOUN
fbem-4892	166	17	.	.	PUNCT
fbem-4892	167	1	bcc3	bcc3	VERB
fbem-4892	167	2	whichever	whichever	DET
fbem-4892	167	3	channel	channel	NOUN
fbem-4892	167	4	i	i	PRON
fbem-4892	167	5	choose	choose	VERB
fbem-4892	167	6	,	,	PUNCT
fbem-4892	167	7	the	the	DET
fbem-4892	167	8	retailer	retailer	NOUN
fbem-4892	167	9	allows	allow	VERB
fbem-4892	167	10	me	i	PRON
fbem-4892	167	11	to	to	PART
fbem-4892	167	12	arrange	arrange	VERB
fbem-4892	167	13	various	various	ADJ
fbem-4892	167	14	service	service	NOUN
fbem-4892	167	15	options	option	NOUN
fbem-4892	167	16	(	(	PUNCT
fbem-4892	167	17	delivery	delivery	NOUN
fbem-4892	167	18	,	,	PUNCT
fbem-4892	167	19	installation	installation	NOUN
fbem-4892	167	20	,	,	PUNCT
fbem-4892	167	21	technical	technical	ADJ
fbem-4892	167	22	guidance	guidance	NOUN
fbem-4892	167	23	,	,	PUNCT
fbem-4892	167	24	etc	etc	X
fbem-4892	167	25	.	.	X
fbem-4892	167	26	)	)	PUNCT
fbem-4892	167	27	.	.	PUNCT
fbem-4892	168	1	process	process	NOUN
fbem-4892	168	2	consistency	consistency	NOUN
fbem-4892	168	3	prc1	prc1	PROPN
fbem-4892	168	4	the	the	DET
fbem-4892	168	5	retailer	retailer	NOUN
fbem-4892	168	6	's	's	PART
fbem-4892	168	7	offline	offline	ADJ
fbem-4892	168	8	store	store	NOUN
fbem-4892	168	9	and	and	CCONJ
fbem-4892	168	10	online	online	ADJ
fbem-4892	168	11	store	store	NOUN
fbem-4892	168	12	have	have	VERB
fbem-4892	168	13	the	the	DET
fbem-4892	168	14	same	same	ADJ
fbem-4892	168	15	service	service	NOUN
fbem-4892	168	16	image	image	NOUN
fbem-4892	168	17	.	.	PUNCT
fbem-4892	169	1	prc2	prc2	NOUN
fbem-4892	169	2	the	the	DET
fbem-4892	169	3	retailer	retailer	NOUN
fbem-4892	169	4	's	's	PART
fbem-4892	169	5	offline	offline	ADJ
fbem-4892	169	6	store	store	NOUN
fbem-4892	169	7	service	service	NOUN
fbem-4892	169	8	is	be	AUX
fbem-4892	169	9	at	at	ADP
fbem-4892	169	10	the	the	DET
fbem-4892	169	11	same	same	ADJ
fbem-4892	169	12	level	level	NOUN
fbem-4892	169	13	as	as	ADP
fbem-4892	169	14	the	the	DET
fbem-4892	169	15	online	online	ADJ
fbem-4892	169	16	store	store	NOUN
fbem-4892	169	17	service	service	NOUN
fbem-4892	169	18	.	.	PUNCT
fbem-4892	170	1	prc3	prc3	NOUN
fbem-4892	171	1	i	i	PRON
fbem-4892	171	2	feel	feel	VERB
fbem-4892	171	3	the	the	DET
fbem-4892	171	4	same	same	ADJ
fbem-4892	171	5	about	about	ADP
fbem-4892	171	6	the	the	DET
fbem-4892	171	7	services	service	NOUN
fbem-4892	171	8	i	i	PRON
fbem-4892	171	9	receive	receive	VERB
fbem-4892	171	10	from	from	ADP
fbem-4892	171	11	the	the	DET
fbem-4892	171	12	retailer	retailer	NOUN
fbem-4892	171	13	's	's	PART
fbem-4892	171	14	offline	offline	ADJ
fbem-4892	171	15	physical	physical	ADJ
fbem-4892	171	16	stores	store	NOUN
fbem-4892	171	17	and	and	CCONJ
fbem-4892	171	18	online	online	ADJ
fbem-4892	171	19	stores	store	NOUN
fbem-4892	171	20	.	.	PUNCT
fbem-4892	172	1	prc4	prc4	PROPN
fbem-4892	172	2	the	the	DET
fbem-4892	172	3	retailer	retailer	NOUN
fbem-4892	172	4	's	's	PART
fbem-4892	172	5	offline	offline	ADJ
fbem-4892	172	6	brick	brick	NOUN
fbem-4892	172	7	-	-	PUNCT
fbem-4892	172	8	and	and	CCONJ
fbem-4892	172	9	-	-	PUNCT
fbem-4892	172	10	mortar	mortar	NOUN
fbem-4892	172	11	stores	store	NOUN
fbem-4892	172	12	and	and	CCONJ
fbem-4892	172	13	online	online	ADJ
fbem-4892	172	14	stores	store	NOUN
fbem-4892	172	15	are	be	AUX
fbem-4892	172	16	the	the	DET
fbem-4892	172	17	same	same	ADJ
fbem-4892	172	18	in	in	ADP
fbem-4892	172	19	terms	term	NOUN
fbem-4892	172	20	of	of	ADP
fbem-4892	172	21	timeliness	timeliness	NOUN
fbem-4892	172	22	of	of	ADP
fbem-4892	172	23	service	service	NOUN
fbem-4892	172	24	.	.	PUNCT
fbem-4892	173	1	information	information	NOUN
fbem-4892	173	2	consistency	consistency	NOUN
fbem-4892	173	3	coc1	coc1	VERB
fbem-4892	173	4	the	the	DET
fbem-4892	173	5	retailer	retailer	NOUN
fbem-4892	173	6	's	's	PART
fbem-4892	173	7	offline	offline	ADJ
fbem-4892	173	8	brick	brick	NOUN
fbem-4892	173	9	-	-	PUNCT
fbem-4892	173	10	and	and	CCONJ
fbem-4892	173	11	-	-	PUNCT
fbem-4892	173	12	mortar	mortar	NOUN
fbem-4892	173	13	stores	store	NOUN
fbem-4892	173	14	and	and	CCONJ
fbem-4892	173	15	online	online	ADJ
fbem-4892	173	16	stores	store	NOUN
fbem-4892	173	17	have	have	VERB
fbem-4892	173	18	the	the	DET
fbem-4892	173	19	same	same	ADJ
fbem-4892	173	20	product	product	NOUN
fbem-4892	173	21	information	information	NOUN
fbem-4892	173	22	.	.	PUNCT
fbem-4892	174	1	coc2	coc2	PROPN
fbem-4892	174	2	the	the	DET
fbem-4892	174	3	retailer	retailer	NOUN
fbem-4892	174	4	's	's	PART
fbem-4892	174	5	offline	offline	ADJ
fbem-4892	174	6	brick	brick	NOUN
fbem-4892	174	7	-	-	PUNCT
fbem-4892	174	8	and	and	CCONJ
fbem-4892	174	9	-	-	PUNCT
fbem-4892	174	10	mortar	mortar	NOUN
fbem-4892	174	11	stores	store	NOUN
fbem-4892	174	12	and	and	CCONJ
fbem-4892	174	13	online	online	ADJ
fbem-4892	174	14	stores	store	NOUN
fbem-4892	174	15	have	have	VERB
fbem-4892	174	16	the	the	DET
fbem-4892	174	17	same	same	ADJ
fbem-4892	174	18	price	price	NOUN
fbem-4892	174	19	information	information	NOUN
fbem-4892	174	20	.	.	PUNCT
fbem-4892	175	1	coc3	coc3	VERB
fbem-4892	175	2	the	the	DET
fbem-4892	175	3	retailer	retailer	NOUN
fbem-4892	175	4	's	's	PART
fbem-4892	175	5	offline	offline	ADJ
fbem-4892	175	6	brick	brick	NOUN
fbem-4892	175	7	-	-	PUNCT
fbem-4892	175	8	and	and	CCONJ
fbem-4892	175	9	-	-	PUNCT
fbem-4892	175	10	mortar	mortar	NOUN
fbem-4892	175	11	stores	store	NOUN
fbem-4892	175	12	and	and	CCONJ
fbem-4892	175	13	online	online	ADJ
fbem-4892	175	14	stores	store	NOUN
fbem-4892	175	15	are	be	AUX
fbem-4892	175	16	consistent	consistent	ADJ
fbem-4892	175	17	in	in	ADP
fbem-4892	175	18	terms	term	NOUN
fbem-4892	175	19	of	of	ADP
fbem-4892	175	20	promotional	promotional	ADJ
fbem-4892	175	21	information	information	NOUN
fbem-4892	175	22	.	.	PUNCT
fbem-4892	176	1	coc4	coc4	PROPN
fbem-4892	176	2	consistent	consistent	ADJ
fbem-4892	176	3	inventory	inventory	NOUN
fbem-4892	176	4	information	information	NOUN
fbem-4892	176	5	between	between	ADP
fbem-4892	176	6	the	the	DET
fbem-4892	176	7	retailer	retailer	NOUN
fbem-4892	176	8	's	's	PART
fbem-4892	176	9	offline	offline	ADJ
fbem-4892	176	10	brick	brick	NOUN
fbem-4892	176	11	-	-	PUNCT
fbem-4892	176	12	and	and	CCONJ
fbem-4892	176	13	-	-	PUNCT
fbem-4892	176	14	mortar	mortar	NOUN
fbem-4892	176	15	and	and	CCONJ
fbem-4892	176	16	online	online	ADJ
fbem-4892	176	17	stores	store	NOUN
fbem-4892	176	18	product	product	NOUN
fbem-4892	176	19	involvement	involvement	NOUN
fbem-4892	176	20	pin1	pin1	VERB
fbem-4892	176	21	the	the	DET
fbem-4892	176	22	products	product	NOUN
fbem-4892	176	23	or	or	CCONJ
fbem-4892	176	24	services	service	NOUN
fbem-4892	176	25	offered	offer	VERB
fbem-4892	176	26	by	by	ADP
fbem-4892	176	27	this	this	DET
fbem-4892	176	28	retailer	retailer	NOUN
fbem-4892	176	29	are	be	AUX
fbem-4892	176	30	important	important	ADJ
fbem-4892	176	31	to	to	ADP
fbem-4892	176	32	me	i	PRON
fbem-4892	176	33	.	.	PUNCT
fbem-4892	177	1	pin2	pin2	VERB
fbem-4892	177	2	the	the	DET
fbem-4892	177	3	product	product	NOUN
fbem-4892	177	4	or	or	CCONJ
fbem-4892	177	5	service	service	NOUN
fbem-4892	177	6	offered	offer	VERB
fbem-4892	177	7	by	by	ADP
fbem-4892	177	8	this	this	DET
fbem-4892	177	9	retailer	retailer	NOUN
fbem-4892	177	10	is	be	AUX
fbem-4892	177	11	the	the	DET
fbem-4892	177	12	product	product	NOUN
fbem-4892	177	13	or	or	CCONJ
fbem-4892	177	14	service	service	NOUN
fbem-4892	177	15	i	i	PRON
fbem-4892	177	16	want	want	VERB
fbem-4892	177	17	.	.	PUNCT
fbem-4892	178	1	pin3	pin3	PROPN
fbem-4892	178	2	i	i	PRON
fbem-4892	178	3	am	be	AUX
fbem-4892	178	4	interested	interested	ADJ
fbem-4892	178	5	in	in	ADP
fbem-4892	178	6	the	the	DET
fbem-4892	178	7	products	product	NOUN
fbem-4892	178	8	or	or	CCONJ
fbem-4892	178	9	services	service	NOUN
fbem-4892	178	10	offered	offer	VERB
fbem-4892	178	11	by	by	ADP
fbem-4892	178	12	this	this	DET
fbem-4892	178	13	retailer	retailer	NOUN
fbem-4892	178	14	.	.	PUNCT
fbem-4892	179	1	pin4	pin4	PROPN
fbem-4892	179	2	the	the	DET
fbem-4892	179	3	retailer	retailer	NOUN
fbem-4892	179	4	offers	offer	VERB
fbem-4892	179	5	a	a	DET
fbem-4892	179	6	product	product	NOUN
fbem-4892	179	7	or	or	CCONJ
fbem-4892	179	8	service	service	NOUN
fbem-4892	179	9	that	that	PRON
fbem-4892	179	10	i	i	PRON
fbem-4892	179	11	am	be	AUX
fbem-4892	179	12	willing	willing	ADJ
fbem-4892	179	13	to	to	PART
fbem-4892	179	14	take	take	VERB
fbem-4892	179	15	the	the	DET
fbem-4892	179	16	time	time	NOUN
fbem-4892	179	17	to	to	PART
fbem-4892	179	18	learn	learn	VERB
fbem-4892	179	19	about	about	ADP
fbem-4892	179	20	.	.	PUNCT
fbem-4892	180	1	customer	customer	NOUN
fbem-4892	180	2	engagement	engagement	NOUN
fbem-4892	180	3	behavior	behavior	NOUN
fbem-4892	180	4	communication	communication	NOUN
fbem-4892	180	5	acc1	acc1	NOUN
fbem-4892	180	6	i	i	PRON
fbem-4892	180	7	am	be	AUX
fbem-4892	180	8	willing	willing	ADJ
fbem-4892	180	9	to	to	PART
fbem-4892	180	10	participate	participate	VERB
fbem-4892	180	11	in	in	ADP
fbem-4892	180	12	community	community	NOUN
fbem-4892	180	13	discussions	discussion	NOUN
fbem-4892	180	14	about	about	ADP
fbem-4892	180	15	the	the	DET
fbem-4892	180	16	brand	brand	NOUN
fbem-4892	180	17	on	on	ADP
fbem-4892	180	18	online	online	ADJ
fbem-4892	180	19	media	medium	NOUN
fbem-4892	180	20	.	.	PUNCT
fbem-4892	181	1	acc2	acc2	NOUN
fbem-4892	182	1	i	i	PRON
fbem-4892	182	2	am	be	AUX
fbem-4892	182	3	willing	willing	ADJ
fbem-4892	182	4	to	to	PART
fbem-4892	182	5	share	share	VERB
fbem-4892	182	6	my	my	PRON
fbem-4892	182	7	experience	experience	NOUN
fbem-4892	182	8	with	with	ADP
fbem-4892	182	9	the	the	DET
fbem-4892	182	10	brand	brand	NOUN
fbem-4892	182	11	with	with	ADP
fbem-4892	182	12	others	other	NOUN
fbem-4892	182	13	.	.	PUNCT
fbem-4892	183	1	acc3	acc3	PROPN
fbem-4892	183	2	i	i	PRON
fbem-4892	183	3	am	be	AUX
fbem-4892	183	4	willing	willing	ADJ
fbem-4892	183	5	to	to	PART
fbem-4892	183	6	actively	actively	ADV
fbem-4892	183	7	recommend	recommend	VERB
fbem-4892	183	8	the	the	DET
fbem-4892	183	9	brand	brand	NOUN
fbem-4892	183	10	's	's	PART
fbem-4892	183	11	products	product	NOUN
fbem-4892	183	12	or	or	CCONJ
fbem-4892	183	13	services	service	NOUN
fbem-4892	183	14	to	to	ADP
fbem-4892	183	15	others	other	NOUN
fbem-4892	183	16	.	.	PUNCT
fbem-4892	184	1	collaboration	collaboration	NOUN
fbem-4892	184	2	coo1	coo1	NOUN
fbem-4892	185	1	i	i	PRON
fbem-4892	185	2	am	be	AUX
fbem-4892	185	3	willing	willing	ADJ
fbem-4892	185	4	to	to	PART
fbem-4892	185	5	assist	assist	VERB
fbem-4892	185	6	in	in	ADP
fbem-4892	185	7	the	the	DET
fbem-4892	185	8	brand	brand	NOUN
fbem-4892	185	9	's	's	PART
fbem-4892	185	10	business	business	NOUN
fbem-4892	185	11	activities	activity	NOUN
fbem-4892	185	12	,	,	PUNCT
fbem-4892	185	13	i.e.	i.e.	X
fbem-4892	185	14	to	to	PART
fbem-4892	185	15	suggest	suggest	VERB
fbem-4892	185	16	improvements	improvement	NOUN
fbem-4892	185	17	to	to	ADP
fbem-4892	185	18	the	the	DET
fbem-4892	185	19	product	product	NOUN
fbem-4892	185	20	or	or	CCONJ
fbem-4892	185	21	service	service	NOUN
fbem-4892	185	22	,	,	PUNCT
fbem-4892	185	23	etc	etc	X
fbem-4892	185	24	.	.	X
fbem-4892	186	1	coo2	coo2	PROPN
fbem-4892	186	2	i	i	PRON
fbem-4892	186	3	will	will	AUX
fbem-4892	186	4	actively	actively	ADV
fbem-4892	186	5	cooperate	cooperate	VERB
fbem-4892	186	6	with	with	ADP
fbem-4892	186	7	the	the	DET
fbem-4892	186	8	brand	brand	NOUN
fbem-4892	186	9	's	's	PART
fbem-4892	186	10	user	user	NOUN
fbem-4892	186	11	surveys	survey	NOUN
fbem-4892	186	12	.	.	PUNCT
fbem-4892	187	1	coo3	coo3	PROPN
fbem-4892	187	2	i	i	PRON
fbem-4892	187	3	am	be	AUX
fbem-4892	187	4	willing	willing	ADJ
fbem-4892	187	5	to	to	PART
fbem-4892	187	6	assist	assist	VERB
fbem-4892	187	7	in	in	ADP
fbem-4892	187	8	the	the	DET
fbem-4892	187	9	brand	brand	NOUN
fbem-4892	187	10	's	's	PART
fbem-4892	187	11	business	business	NOUN
fbem-4892	187	12	activities	activity	NOUN
fbem-4892	187	13	.	.	PUNCT
fbem-4892	188	1	promotion	promotion	NOUN
fbem-4892	188	2	orientation	orientation	NOUN
fbem-4892	188	3	pon1	pon1	NOUN
fbem-4892	188	4	i	i	PRON
fbem-4892	188	5	usually	usually	ADV
fbem-4892	188	6	do	do	AUX
fbem-4892	188	7	n't	not	PART
fbem-4892	188	8	get	get	VERB
fbem-4892	188	9	what	what	PRON
fbem-4892	188	10	i	i	PRON
fbem-4892	188	11	want	want	VERB
fbem-4892	188	12	out	out	ADP
fbem-4892	188	13	of	of	ADP
fbem-4892	188	14	life	life	NOUN
fbem-4892	188	15	compared	compare	VERB
fbem-4892	188	16	to	to	ADP
fbem-4892	188	17	most	most	ADJ
fbem-4892	188	18	people	people	NOUN
fbem-4892	188	19	.	.	PUNCT
fbem-4892	189	1	pon2	pon2	NOUN
fbem-4892	189	2	i	i	PRON
fbem-4892	189	3	have	have	AUX
fbem-4892	189	4	done	do	VERB
fbem-4892	189	5	things	thing	NOUN
fbem-4892	189	6	successfully	successfully	ADV
fbem-4892	189	7	that	that	PRON
fbem-4892	189	8	have	have	AUX
fbem-4892	189	9	made	make	VERB
fbem-4892	189	10	me	i	PRON
fbem-4892	189	11	work	work	VERB
fbem-4892	189	12	harder	hard	ADV
fbem-4892	189	13	.	.	PUNCT
fbem-4892	190	1	pon3	pon3	PROPN
fbem-4892	191	1	i	i	PRON
fbem-4892	191	2	feel	feel	VERB
fbem-4892	191	3	like	like	SCONJ
fbem-4892	191	4	i	i	PRON
fbem-4892	191	5	'm	be	AUX
fbem-4892	191	6	getting	get	VERB
fbem-4892	191	7	closer	close	ADJ
fbem-4892	191	8	to	to	ADP
fbem-4892	191	9	success	success	NOUN
fbem-4892	191	10	in	in	ADP
fbem-4892	191	11	my	my	PRON
fbem-4892	191	12	life	life	NOUN
fbem-4892	191	13	.	.	PUNCT
fbem-4892	192	1	pon4	pon4	PROPN
fbem-4892	192	2	when	when	SCONJ
fbem-4892	192	3	i	i	PRON
fbem-4892	192	4	do	do	VERB
fbem-4892	192	5	what	what	PRON
fbem-4892	192	6	i	i	PRON
fbem-4892	192	7	want	want	VERB
fbem-4892	192	8	to	to	PART
fbem-4892	192	9	do	do	VERB
fbem-4892	192	10	,	,	PUNCT
fbem-4892	192	11	i	i	PRON
fbem-4892	192	12	usually	usually	ADV
fbem-4892	192	13	do	do	VERB
fbem-4892	192	14	it	it	PRON
fbem-4892	192	15	well	well	ADV
fbem-4892	192	16	.	.	PUNCT
fbem-4892	193	1	pon5	pon5	VERB
fbem-4892	193	2	when	when	SCONJ
fbem-4892	193	3	i	i	PRON
fbem-4892	193	4	'm	be	AUX
fbem-4892	193	5	about	about	ADJ
fbem-4892	193	6	to	to	PART
fbem-4892	193	7	accomplish	accomplish	VERB
fbem-4892	193	8	something	something	PRON
fbem-4892	193	9	important	important	ADJ
fbem-4892	193	10	,	,	PUNCT
fbem-4892	193	11	i	i	PRON
fbem-4892	193	12	often	often	ADV
fbem-4892	193	13	find	find	VERB
fbem-4892	193	14	that	that	SCONJ
fbem-4892	193	15	it	it	PRON
fbem-4892	193	16	does	do	AUX
fbem-4892	193	17	n't	not	PART
fbem-4892	193	18	turn	turn	VERB
fbem-4892	193	19	out	out	ADP
fbem-4892	193	20	as	as	ADV
fbem-4892	193	21	well	well	ADV
fbem-4892	193	22	as	as	SCONJ
fbem-4892	193	23	i	i	PRON
fbem-4892	193	24	thought	think	VERB
fbem-4892	193	25	it	it	PRON
fbem-4892	193	26	would	would	AUX
fbem-4892	193	27	.	.	PUNCT
fbem-4892	194	1	defense	defense	NOUN
fbem-4892	194	2	orientation	orientation	NOUN
fbem-4892	194	3	nen1	nen1	NOUN
fbem-4892	194	4	growing	grow	VERB
fbem-4892	194	5	up	up	ADP
fbem-4892	194	6	,	,	PUNCT
fbem-4892	194	7	i	i	PRON
fbem-4892	194	8	often	often	ADV
fbem-4892	194	9	made	make	VERB
fbem-4892	194	10	my	my	PRON
fbem-4892	194	11	parents	parent	NOUN
fbem-4892	194	12	nervous	nervous	ADJ
fbem-4892	194	13	and	and	CCONJ
fbem-4892	194	14	worried	worried	ADJ
fbem-4892	194	15	about	about	ADP
fbem-4892	194	16	me	i	PRON
fbem-4892	194	17	.	.	PUNCT
fbem-4892	195	1	nen2	nen2	PROPN
fbem-4892	195	2	growing	grow	VERB
fbem-4892	195	3	up	up	ADP
fbem-4892	195	4	,	,	PUNCT
fbem-4892	195	5	i	i	PRON
fbem-4892	195	6	often	often	ADV
fbem-4892	195	7	did	do	VERB
fbem-4892	195	8	things	thing	NOUN
fbem-4892	195	9	that	that	PRON
fbem-4892	195	10	my	my	PRON
fbem-4892	195	11	parents	parent	NOUN
fbem-4892	195	12	thought	think	VERB
fbem-4892	195	13	were	be	AUX
fbem-4892	195	14	wrong	wrong	ADJ
fbem-4892	195	15	.	.	PUNCT
fbem-4892	196	1	nen3	nen3	ADJ
fbem-4892	196	2	in	in	ADP
fbem-4892	196	3	my	my	PRON
fbem-4892	196	4	daily	daily	ADJ
fbem-4892	196	5	life	life	NOUN
fbem-4892	196	6	,	,	PUNCT
fbem-4892	196	7	i	i	PRON
fbem-4892	196	8	always	always	ADV
fbem-4892	196	9	followed	follow	VERB
fbem-4892	196	10	the	the	DET
fbem-4892	196	11	rules	rule	NOUN
fbem-4892	196	12	set	set	VERB
fbem-4892	196	13	by	by	ADP
fbem-4892	196	14	my	my	PRON
fbem-4892	196	15	parents	parent	NOUN
fbem-4892	196	16	.	.	PUNCT
fbem-4892	197	1	nen4	nen4	PROPN
fbem-4892	197	2	growing	grow	VERB
fbem-4892	197	3	up	up	ADP
fbem-4892	197	4	,	,	PUNCT
fbem-4892	197	5	i	i	PRON
fbem-4892	197	6	often	often	ADV
fbem-4892	197	7	did	do	VERB
fbem-4892	197	8	things	thing	NOUN
fbem-4892	197	9	that	that	PRON
fbem-4892	197	10	crossed	cross	VERB
fbem-4892	197	11	the	the	DET
fbem-4892	197	12	line	line	NOUN
fbem-4892	197	13	that	that	PRON
fbem-4892	197	14	my	my	PRON
fbem-4892	197	15	parents	parent	NOUN
fbem-4892	197	16	could	could	AUX
fbem-4892	197	17	n't	not	PART
fbem-4892	197	18	stand	stand	VERB
fbem-4892	197	19	.	.	PUNCT
fbem-4892	198	1	4	4	X
fbem-4892	198	2	.	.	X
fbem-4892	198	3	research	research	NOUN
fbem-4892	198	4	methodology	methodology	NOUN
fbem-4892	198	5	4.1	4.1	NUM
fbem-4892	198	6	.	.	PUNCT
fbem-4892	199	1	variable	variable	ADJ
fbem-4892	199	2	measurement	measurement	NOUN
fbem-4892	199	3	the	the	DET
fbem-4892	199	4	questionnaire	questionnaire	NOUN
fbem-4892	199	5	consisted	consist	VERB
fbem-4892	199	6	of	of	ADP
fbem-4892	199	7	three	three	NUM
fbem-4892	199	8	main	main	ADJ
fbem-4892	199	9	parts	part	NOUN
fbem-4892	199	10	.	.	PUNCT
fbem-4892	200	1	the	the	DET
fbem-4892	200	2	first	first	ADJ
fbem-4892	200	3	part	part	NOUN
fbem-4892	200	4	contains	contain	VERB
fbem-4892	200	5	filtering	filter	VERB
fbem-4892	200	6	questions	question	NOUN
fbem-4892	200	7	to	to	PART
fbem-4892	200	8	determine	determine	VERB
fbem-4892	200	9	the	the	DET
fbem-4892	200	10	eligible	eligible	ADJ
fbem-4892	200	11	respondents	respondent	NOUN
fbem-4892	200	12	.	.	PUNCT
fbem-4892	201	1	part	part	NOUN
fbem-4892	201	2	2	2	NUM
fbem-4892	201	3	is	be	AUX
fbem-4892	201	4	used	use	VERB
fbem-4892	201	5	to	to	PART
fbem-4892	201	6	obtain	obtain	VERB
fbem-4892	201	7	basic	basic	ADJ
fbem-4892	201	8	information	information	NOUN
fbem-4892	201	9	about	about	ADP
fbem-4892	201	10	the	the	DET
fbem-4892	201	11	respondents	respondent	NOUN
fbem-4892	201	12	.	.	PUNCT
fbem-4892	202	1	part	part	NOUN
fbem-4892	202	2	3	3	NUM
fbem-4892	202	3	lists	list	NOUN
fbem-4892	202	4	questions	question	NOUN
fbem-4892	202	5	related	relate	VERB
fbem-4892	202	6	to	to	ADP
fbem-4892	202	7	the	the	DET
fbem-4892	202	8	dependent	dependent	ADJ
fbem-4892	202	9	,	,	PUNCT
fbem-4892	202	10	independent	independent	ADJ
fbem-4892	202	11	,	,	PUNCT
fbem-4892	202	12	mediating	mediating	NOUN
fbem-4892	202	13	,	,	PUNCT
fbem-4892	202	14	and	and	CCONJ
fbem-4892	202	15	moderating	moderating	NOUN
fbem-4892	202	16	variables	variable	NOUN
fbem-4892	202	17	.	.	PUNCT
fbem-4892	203	1	all	all	DET
fbem-4892	203	2	questions	question	NOUN
fbem-4892	203	3	were	be	AUX
fbem-4892	203	4	scored	score	VERB
fbem-4892	203	5	by	by	ADP
fbem-4892	203	6	respondents	respondent	NOUN
fbem-4892	203	7	on	on	ADP
fbem-4892	203	8	a	a	DET
fbem-4892	203	9	seven	seven	NUM
fbem-4892	203	10	-	-	PUNCT
fbem-4892	203	11	point	point	NOUN
fbem-4892	203	12	likert	likert	ADJ
fbem-4892	203	13	scale	scale	NOUN
fbem-4892	203	14	(	(	PUNCT
fbem-4892	203	15	where	where	SCONJ
fbem-4892	203	16	1	1	NUM
fbem-4892	203	17	means	mean	VERB
fbem-4892	203	18	"	"	PUNCT
fbem-4892	203	19	strongly	strongly	ADV
fbem-4892	203	20	disagree	disagree	VERB
fbem-4892	203	21	"	"	PUNCT
fbem-4892	203	22	,	,	PUNCT
fbem-4892	203	23	7	7	NUM
fbem-4892	203	24	means	mean	VERB
fbem-4892	203	25	"	"	PUNCT
fbem-4892	203	26	strongly	strongly	ADV
fbem-4892	203	27	agree	agree	VERB
fbem-4892	203	28	"	"	PUNCT
fbem-4892	203	29	,	,	PUNCT
fbem-4892	203	30	and	and	CCONJ
fbem-4892	203	31	1	1	NUM
fbem-4892	203	32	-	-	SYM
fbem-4892	203	33	7	7	NUM
fbem-4892	203	34	means	mean	VERB
fbem-4892	203	35	a	a	DET
fbem-4892	203	36	gradual	gradual	ADJ
fbem-4892	203	37	increase	increase	NOUN
fbem-4892	203	38	in	in	ADP
fbem-4892	203	39	personal	personal	ADJ
fbem-4892	203	40	193	193	NUM
fbem-4892	203	41	agreement	agreement	NOUN
fbem-4892	203	42	)	)	PUNCT
fbem-4892	203	43	.	.	PUNCT
fbem-4892	204	1	in	in	ADP
fbem-4892	204	2	order	order	NOUN
fbem-4892	204	3	to	to	PART
fbem-4892	204	4	ensure	ensure	VERB
fbem-4892	204	5	that	that	SCONJ
fbem-4892	204	6	the	the	DET
fbem-4892	204	7	survey	survey	NOUN
fbem-4892	204	8	respondents	respondent	NOUN
fbem-4892	204	9	understood	understand	VERB
fbem-4892	204	10	the	the	DET
fbem-4892	204	11	measurement	measurement	NOUN
fbem-4892	204	12	items	item	NOUN
fbem-4892	204	13	accurately	accurately	ADV
fbem-4892	204	14	,	,	PUNCT
fbem-4892	204	15	this	this	DET
fbem-4892	204	16	study	study	NOUN
fbem-4892	204	17	refined	refine	VERB
fbem-4892	204	18	the	the	DET
fbem-4892	204	19	measurement	measurement	NOUN
fbem-4892	204	20	instrument	instrument	NOUN
fbem-4892	204	21	.	.	PUNCT
fbem-4892	205	1	first	first	ADV
fbem-4892	205	2	,	,	PUNCT
fbem-4892	205	3	the	the	DET
fbem-4892	205	4	initial	initial	ADJ
fbem-4892	205	5	items	item	NOUN
fbem-4892	205	6	of	of	ADP
fbem-4892	205	7	some	some	PRON
fbem-4892	205	8	of	of	ADP
fbem-4892	205	9	the	the	DET
fbem-4892	205	10	study	study	NOUN
fbem-4892	205	11	variables	variable	NOUN
fbem-4892	205	12	were	be	AUX
fbem-4892	205	13	in	in	ADP
fbem-4892	205	14	english	english	PROPN
fbem-4892	205	15	,	,	PUNCT
fbem-4892	205	16	and	and	CCONJ
fbem-4892	205	17	a	a	DET
fbem-4892	205	18	standard	standard	ADJ
fbem-4892	205	19	translation	translation	NOUN
fbem-4892	205	20	-	-	PUNCT
fbem-4892	205	21	back	back	NOUN
fbem-4892	205	22	translation	translation	NOUN
fbem-4892	205	23	procedure	procedure	NOUN
fbem-4892	205	24	was	be	AUX
fbem-4892	205	25	used	use	VERB
fbem-4892	205	26	to	to	PART
fbem-4892	205	27	avoid	avoid	VERB
fbem-4892	205	28	ambiguity	ambiguity	NOUN
fbem-4892	205	29	or	or	CCONJ
fbem-4892	205	30	ambiguity	ambiguity	NOUN
fbem-4892	205	31	(	(	PUNCT
fbem-4892	205	32	brislin	brislin	NOUN
fbem-4892	205	33	,	,	PUNCT
fbem-4892	205	34	1970	1970	NUM
fbem-4892	205	35	)	)	PUNCT
fbem-4892	205	36	.	.	PUNCT
fbem-4892	206	1	on	on	ADP
fbem-4892	206	2	this	this	DET
fbem-4892	206	3	basis	basis	NOUN
fbem-4892	206	4	,	,	PUNCT
fbem-4892	206	5	they	they	PRON
fbem-4892	206	6	were	be	AUX
fbem-4892	206	7	compiled	compile	VERB
fbem-4892	206	8	in	in	ADP
fbem-4892	206	9	the	the	DET
fbem-4892	206	10	multi	multi	ADJ
fbem-4892	206	11	-	-	ADJ
fbem-4892	206	12	channel	channel	ADJ
fbem-4892	206	13	context	context	NOUN
fbem-4892	206	14	of	of	ADP
fbem-4892	206	15	new	new	ADJ
fbem-4892	206	16	retail	retail	ADJ
fbem-4892	206	17	enterprises	enterprise	NOUN
fbem-4892	206	18	,	,	PUNCT
fbem-4892	206	19	and	and	CCONJ
fbem-4892	206	20	the	the	DET
fbem-4892	206	21	wording	wording	NOUN
fbem-4892	206	22	of	of	ADP
fbem-4892	206	23	the	the	DET
fbem-4892	206	24	measurement	measurement	NOUN
fbem-4892	206	25	items	item	NOUN
fbem-4892	206	26	was	be	AUX
fbem-4892	206	27	modified	modify	VERB
fbem-4892	206	28	as	as	ADP
fbem-4892	206	29	appropriate	appropriate	ADJ
fbem-4892	206	30	.	.	PUNCT
fbem-4892	207	1	second	second	ADJ
fbem-4892	207	2	,	,	PUNCT
fbem-4892	207	3	the	the	DET
fbem-4892	207	4	questionnaire	questionnaire	NOUN
fbem-4892	207	5	was	be	AUX
fbem-4892	207	6	corrected	correct	VERB
fbem-4892	207	7	and	and	CCONJ
fbem-4892	207	8	improved	improve	VERB
fbem-4892	207	9	in	in	ADP
fbem-4892	207	10	a	a	DET
fbem-4892	207	11	timely	timely	ADJ
fbem-4892	207	12	manner	manner	NOUN
fbem-4892	207	13	by	by	ADP
fbem-4892	207	14	selecting	select	VERB
fbem-4892	207	15	a	a	DET
fbem-4892	207	16	small	small	ADJ
fbem-4892	207	17	sample	sample	NOUN
fbem-4892	207	18	for	for	ADP
fbem-4892	207	19	pre	pre	NOUN
fbem-4892	207	20	-	-	NOUN
fbem-4892	207	21	research	research	NOUN
fbem-4892	207	22	and	and	CCONJ
fbem-4892	207	23	analyzing	analyze	VERB
fbem-4892	207	24	the	the	DET
fbem-4892	207	25	reliability	reliability	NOUN
fbem-4892	207	26	and	and	CCONJ
fbem-4892	207	27	validity	validity	NOUN
fbem-4892	207	28	of	of	ADP
fbem-4892	207	29	the	the	DET
fbem-4892	207	30	data	datum	NOUN
fbem-4892	207	31	.	.	PUNCT
fbem-4892	208	1	the	the	DET
fbem-4892	208	2	specific	specific	ADJ
fbem-4892	208	3	sources	source	NOUN
fbem-4892	208	4	of	of	ADP
fbem-4892	208	5	measurement	measurement	NOUN
fbem-4892	208	6	items	item	NOUN
fbem-4892	208	7	for	for	ADP
fbem-4892	208	8	each	each	DET
fbem-4892	208	9	construct	construct	NOUN
fbem-4892	208	10	in	in	ADP
fbem-4892	208	11	this	this	DET
fbem-4892	208	12	study	study	NOUN
fbem-4892	208	13	are	be	AUX
fbem-4892	208	14	as	as	SCONJ
fbem-4892	208	15	follows	follow	VERB
fbem-4892	208	16	:	:	PUNCT
fbem-4892	208	17	multichannel	multichannel	ADJ
fbem-4892	208	18	integration	integration	NOUN
fbem-4892	208	19	quality	quality	NOUN
fbem-4892	208	20	was	be	AUX
fbem-4892	208	21	divided	divide	VERB
fbem-4892	208	22	into	into	ADP
fbem-4892	208	23	four	four	NUM
fbem-4892	208	24	dimensions	dimension	NOUN
fbem-4892	208	25	of	of	ADP
fbem-4892	208	26	service	service	NOUN
fbem-4892	208	27	construction	construction	NOUN
fbem-4892	208	28	transparency	transparency	NOUN
fbem-4892	208	29	,	,	PUNCT
fbem-4892	208	30	channel	channel	NOUN
fbem-4892	208	31	choice	choice	NOUN
fbem-4892	208	32	freedom	freedom	NOUN
fbem-4892	208	33	,	,	PUNCT
fbem-4892	208	34	information	information	NOUN
fbem-4892	208	35	consistency	consistency	NOUN
fbem-4892	208	36	,	,	PUNCT
fbem-4892	208	37	and	and	CCONJ
fbem-4892	208	38	process	process	NOUN
fbem-4892	208	39	consistency	consistency	NOUN
fbem-4892	208	40	,	,	PUNCT
fbem-4892	208	41	and	and	CCONJ
fbem-4892	208	42	specific	specific	ADJ
fbem-4892	208	43	questions	question	NOUN
fbem-4892	208	44	were	be	AUX
fbem-4892	208	45	modified	modify	VERB
fbem-4892	208	46	according	accord	VERB
fbem-4892	208	47	to	to	ADP
fbem-4892	208	48	the	the	DET
fbem-4892	208	49	actual	actual	ADJ
fbem-4892	208	50	research	research	NOUN
fbem-4892	208	51	subjects(sousa	subjects(sousa	PROPN
fbem-4892	208	52	,	,	PUNCT
fbem-4892	208	53	2006	2006	NUM
fbem-4892	208	54	)	)	PUNCT
fbem-4892	208	55	,	,	PUNCT
fbem-4892	208	56	with	with	ADP
fbem-4892	208	57	a	a	DET
fbem-4892	208	58	total	total	NOUN
fbem-4892	208	59	of	of	ADP
fbem-4892	208	60	14	14	NUM
fbem-4892	208	61	items	item	NOUN
fbem-4892	208	62	;	;	PUNCT
fbem-4892	208	63	the	the	DET
fbem-4892	208	64	measurement	measurement	NOUN
fbem-4892	208	65	of	of	ADP
fbem-4892	208	66	regulation	regulation	NOUN
fbem-4892	208	67	orientation	orientation	NOUN
fbem-4892	208	68	was	be	AUX
fbem-4892	208	69	measured	measure	VERB
fbem-4892	208	70	using	use	VERB
fbem-4892	208	71	the	the	DET
fbem-4892	208	72	two	two	NUM
fbem-4892	208	73	-	-	PUNCT
fbem-4892	208	74	dimensional	dimensional	ADJ
fbem-4892	208	75	scale	scale	NOUN
fbem-4892	208	76	was	be	AUX
fbem-4892	208	77	used	use	VERB
fbem-4892	208	78	to	to	PART
fbem-4892	208	79	measure	measure	VERB
fbem-4892	208	80	two	two	NUM
fbem-4892	208	81	dimensions	dimension	NOUN
fbem-4892	208	82	of	of	ADP
fbem-4892	208	83	defense	defense	NOUN
fbem-4892	208	84	orientation	orientation	NOUN
fbem-4892	208	85	and	and	CCONJ
fbem-4892	208	86	promotion	promotion	NOUN
fbem-4892	208	87	orientation	orientation	NOUN
fbem-4892	208	88	(	(	PUNCT
fbem-4892	208	89	higgins	higgins	PROPN
fbem-4892	208	90	et	et	PROPN
fbem-4892	208	91	al	al	PROPN
fbem-4892	208	92	.	.	PROPN
fbem-4892	208	93	,	,	PUNCT
fbem-4892	208	94	2001	2001	NUM
fbem-4892	208	95	)	)	PUNCT
fbem-4892	208	96	,	,	PUNCT
fbem-4892	208	97	with	with	ADP
fbem-4892	208	98	a	a	DET
fbem-4892	208	99	total	total	NOUN
fbem-4892	208	100	of	of	ADP
fbem-4892	208	101	9	9	NUM
fbem-4892	208	102	items	item	NOUN
fbem-4892	208	103	;	;	PUNCT
fbem-4892	208	104	the	the	DET
fbem-4892	208	105	product	product	NOUN
fbem-4892	208	106	involvement	involvement	NOUN
fbem-4892	208	107	was	be	AUX
fbem-4892	208	108	divided	divide	VERB
fbem-4892	208	109	into	into	ADP
fbem-4892	208	110	2	2	NUM
fbem-4892	208	111	dimensions	dimension	NOUN
fbem-4892	208	112	(	(	PUNCT
fbem-4892	208	113	zaichkowsky	zaichkowsky	NOUN
fbem-4892	208	114	et	et	PROPN
fbem-4892	208	115	al	al	PROPN
fbem-4892	208	116	.	.	PROPN
fbem-4892	208	117	,	,	PUNCT
fbem-4892	208	118	1985	1985	NUM
fbem-4892	208	119	;	;	PUNCT
fbem-4892	208	120	mittal	mittal	NUM
fbem-4892	208	121	,	,	PUNCT
fbem-4892	208	122	1995	1995	NUM
fbem-4892	208	123	;	;	PUNCT
fbem-4892	209	1	zach	zach	PROPN
fbem-4892	209	2	et	et	PROPN
fbem-4892	209	3	al	al	PROPN
fbem-4892	209	4	.	.	PROPN
fbem-4892	209	5	,	,	PUNCT
fbem-4892	209	6	2019	2019	NUM
fbem-4892	209	7	)	)	PUNCT
fbem-4892	209	8	,	,	PUNCT
fbem-4892	209	9	with	with	ADP
fbem-4892	209	10	a	a	DET
fbem-4892	209	11	total	total	NOUN
fbem-4892	209	12	of	of	ADP
fbem-4892	209	13	4	4	NUM
fbem-4892	209	14	items	item	NOUN
fbem-4892	209	15	;	;	PUNCT
fbem-4892	209	16	customer	customer	NOUN
fbem-4892	209	17	integration	integration	NOUN
fbem-4892	209	18	behavior	behavior	NOUN
fbem-4892	209	19	is	be	AUX
fbem-4892	209	20	measured	measure	VERB
fbem-4892	209	21	in	in	ADP
fbem-4892	209	22	two	two	NUM
fbem-4892	209	23	dimensions(yu	dimensions(yu	NOUN
fbem-4892	209	24	et	et	PROPN
fbem-4892	209	25	al	al	PROPN
fbem-4892	209	26	.	.	PROPN
fbem-4892	209	27	,	,	PUNCT
fbem-4892	209	28	2015	2015	NUM
fbem-4892	209	29	)	)	PUNCT
fbem-4892	209	30	,	,	PUNCT
fbem-4892	209	31	with	with	ADP
fbem-4892	209	32	6	6	NUM
fbem-4892	209	33	items	item	NOUN
fbem-4892	209	34	.	.	PUNCT
fbem-4892	210	1	see	see	VERB
fbem-4892	210	2	table	table	NOUN
fbem-4892	210	3	1	1	NUM
fbem-4892	210	4	for	for	ADP
fbem-4892	210	5	the	the	DET
fbem-4892	210	6	specific	specific	ADJ
fbem-4892	210	7	measurement	measurement	NOUN
fbem-4892	210	8	items	item	NOUN
fbem-4892	210	9	.	.	PUNCT
fbem-4892	211	1	4.2	4.2	NUM
fbem-4892	211	2	.	.	PUNCT
fbem-4892	211	3	questionnaire	questionnaire	NOUN
fbem-4892	211	4	collection	collection	NOUN
fbem-4892	211	5	the	the	DET
fbem-4892	211	6	main	main	ADJ
fbem-4892	211	7	target	target	NOUN
fbem-4892	211	8	of	of	ADP
fbem-4892	211	9	this	this	DET
fbem-4892	211	10	paper	paper	NOUN
fbem-4892	211	11	is	be	AUX
fbem-4892	211	12	consumers	consumer	NOUN
fbem-4892	211	13	who	who	PRON
fbem-4892	211	14	have	have	AUX
fbem-4892	211	15	had	have	VERB
fbem-4892	211	16	consumption	consumption	NOUN
fbem-4892	211	17	experience	experience	NOUN
fbem-4892	211	18	in	in	ADP
fbem-4892	211	19	any	any	PRON
fbem-4892	211	20	of	of	ADP
fbem-4892	211	21	the	the	DET
fbem-4892	211	22	channels	channel	NOUN
fbem-4892	211	23	of	of	ADP
fbem-4892	211	24	the	the	DET
fbem-4892	211	25	multichannel	multichannel	ADJ
fbem-4892	211	26	retailer	retailer	NOUN
fbem-4892	211	27	.	.	PUNCT
fbem-4892	212	1	the	the	DET
fbem-4892	212	2	filtering	filter	VERB
fbem-4892	212	3	question	question	NOUN
fbem-4892	212	4	for	for	ADP
fbem-4892	212	5	identification	identification	NOUN
fbem-4892	212	6	in	in	ADP
fbem-4892	212	7	the	the	DET
fbem-4892	212	8	questionnaire	questionnaire	NOUN
fbem-4892	212	9	is	be	AUX
fbem-4892	212	10	"	"	PUNCT
fbem-4892	212	11	have	have	AUX
fbem-4892	212	12	you	you	PRON
fbem-4892	212	13	ever	ever	ADV
fbem-4892	212	14	had	have	VERB
fbem-4892	212	15	consumption	consumption	NOUN
fbem-4892	212	16	experience	experience	NOUN
fbem-4892	212	17	in	in	ADP
fbem-4892	212	18	both	both	DET
fbem-4892	212	19	offline	offline	ADJ
fbem-4892	212	20	brick	brick	NOUN
fbem-4892	212	21	-	-	PUNCT
fbem-4892	212	22	and	and	CCONJ
fbem-4892	212	23	-	-	PUNCT
fbem-4892	212	24	mortar	mortar	NOUN
fbem-4892	212	25	and	and	CCONJ
fbem-4892	212	26	online	online	ADJ
fbem-4892	212	27	stores	store	NOUN
fbem-4892	212	28	of	of	ADP
fbem-4892	212	29	a	a	DET
fbem-4892	212	30	retailer	retailer	NOUN
fbem-4892	212	31	?	?	PUNCT
fbem-4892	212	32	"	"	PUNCT
fbem-4892	213	1	if	if	SCONJ
fbem-4892	213	2	yes	yes	INTJ
fbem-4892	213	3	,	,	PUNCT
fbem-4892	213	4	then	then	ADV
fbem-4892	213	5	continue	continue	VERB
fbem-4892	213	6	to	to	PART
fbem-4892	213	7	complete	complete	VERB
fbem-4892	213	8	the	the	DET
fbem-4892	213	9	remaining	remain	VERB
fbem-4892	213	10	questions	question	NOUN
fbem-4892	213	11	;	;	PUNCT
fbem-4892	213	12	if	if	SCONJ
fbem-4892	213	13	no	no	INTJ
fbem-4892	213	14	,	,	PUNCT
fbem-4892	213	15	then	then	ADV
fbem-4892	213	16	the	the	DET
fbem-4892	213	17	survey	survey	NOUN
fbem-4892	213	18	is	be	AUX
fbem-4892	213	19	terminated	terminate	VERB
fbem-4892	213	20	and	and	CCONJ
fbem-4892	213	21	only	only	ADV
fbem-4892	213	22	the	the	DET
fbem-4892	213	23	basic	basic	ADJ
fbem-4892	213	24	information	information	NOUN
fbem-4892	213	25	is	be	AUX
fbem-4892	213	26	recorded	record	VERB
fbem-4892	213	27	.	.	PUNCT
fbem-4892	214	1	in	in	ADP
fbem-4892	214	2	this	this	DET
fbem-4892	214	3	study	study	NOUN
fbem-4892	214	4	,	,	PUNCT
fbem-4892	214	5	data	datum	NOUN
fbem-4892	214	6	were	be	AUX
fbem-4892	214	7	collected	collect	VERB
fbem-4892	214	8	by	by	ADP
fbem-4892	214	9	distributing	distribute	VERB
fbem-4892	214	10	questionnaires	questionnaire	NOUN
fbem-4892	214	11	both	both	CCONJ
fbem-4892	214	12	online	online	ADJ
fbem-4892	214	13	and	and	CCONJ
fbem-4892	214	14	offline	offline	ADJ
fbem-4892	214	15	,	,	PUNCT
fbem-4892	214	16	among	among	ADP
fbem-4892	214	17	which	which	PRON
fbem-4892	214	18	paper	paper	NOUN
fbem-4892	214	19	questionnaires	questionnaire	NOUN
fbem-4892	214	20	were	be	AUX
fbem-4892	214	21	distributed	distribute	VERB
fbem-4892	214	22	mainly	mainly	ADV
fbem-4892	214	23	in	in	ADP
fbem-4892	214	24	the	the	DET
fbem-4892	214	25	vicinity	vicinity	NOUN
fbem-4892	214	26	of	of	ADP
fbem-4892	214	27	wellknown	wellknown	ADJ
fbem-4892	214	28	large	large	ADJ
fbem-4892	214	29	department	department	NOUN
fbem-4892	214	30	stores	store	NOUN
fbem-4892	214	31	and	and	CCONJ
fbem-4892	214	32	offline	offline	ADJ
fbem-4892	214	33	brick	brick	NOUN
fbem-4892	214	34	-	-	PUNCT
fbem-4892	214	35	and	and	CCONJ
fbem-4892	214	36	-	-	PUNCT
fbem-4892	214	37	mortar	mortar	NOUN
fbem-4892	214	38	stores	store	NOUN
fbem-4892	214	39	with	with	ADP
fbem-4892	214	40	high	high	ADJ
fbem-4892	214	41	traffic	traffic	NOUN
fbem-4892	214	42	flow	flow	NOUN
fbem-4892	214	43	,	,	PUNCT
fbem-4892	214	44	and	and	CCONJ
fbem-4892	214	45	consumers	consumer	NOUN
fbem-4892	214	46	were	be	AUX
fbem-4892	214	47	selected	select	VERB
fbem-4892	214	48	to	to	PART
fbem-4892	214	49	be	be	AUX
fbem-4892	214	50	surveyed	survey	VERB
fbem-4892	214	51	by	by	ADP
fbem-4892	214	52	the	the	DET
fbem-4892	214	53	targeted	target	VERB
fbem-4892	214	54	interception	interception	NOUN
fbem-4892	214	55	method	method	NOUN
fbem-4892	214	56	.	.	PUNCT
fbem-4892	215	1	the	the	DET
fbem-4892	215	2	online	online	ADJ
fbem-4892	215	3	questionnaire	questionnaire	NOUN
fbem-4892	215	4	was	be	AUX
fbem-4892	215	5	distributed	distribute	VERB
fbem-4892	215	6	using	use	VERB
fbem-4892	215	7	the	the	DET
fbem-4892	215	8	questionnaire	questionnaire	NOUN
fbem-4892	215	9	star	star	NOUN
fbem-4892	215	10	platform	platform	NOUN
fbem-4892	215	11	,	,	PUNCT
fbem-4892	215	12	and	and	CCONJ
fbem-4892	215	13	the	the	DET
fbem-4892	215	14	questionnaire	questionnaire	NOUN
fbem-4892	215	15	was	be	AUX
fbem-4892	215	16	distributed	distribute	VERB
fbem-4892	215	17	in	in	ADP
fbem-4892	215	18	march	march	PROPN
fbem-4892	215	19	2022	2022	NUM
fbem-4892	215	20	and	and	CCONJ
fbem-4892	215	21	ended	end	VERB
fbem-4892	215	22	in	in	ADP
fbem-4892	215	23	june	june	PROPN
fbem-4892	215	24	2022	2022	NUM
fbem-4892	215	25	.	.	PUNCT
fbem-4892	216	1	a	a	DET
fbem-4892	216	2	total	total	NOUN
fbem-4892	216	3	of	of	ADP
fbem-4892	216	4	585	585	NUM
fbem-4892	216	5	questionnaires	questionnaire	NOUN
fbem-4892	216	6	were	be	AUX
fbem-4892	216	7	distributed	distribute	VERB
fbem-4892	216	8	in	in	ADP
fbem-4892	216	9	both	both	DET
fbem-4892	216	10	ways	way	NOUN
fbem-4892	216	11	,	,	PUNCT
fbem-4892	216	12	of	of	ADP
fbem-4892	216	13	which	which	PRON
fbem-4892	216	14	364	364	NUM
fbem-4892	216	15	questionnaires	questionnaire	NOUN
fbem-4892	216	16	were	be	AUX
fbem-4892	216	17	distributed	distribute	VERB
fbem-4892	216	18	online	online	ADV
fbem-4892	216	19	and	and	CCONJ
fbem-4892	216	20	221	221	NUM
fbem-4892	216	21	questionnaires	questionnaire	NOUN
fbem-4892	216	22	were	be	AUX
fbem-4892	216	23	distributed	distribute	VERB
fbem-4892	216	24	offline	offline	ADJ
fbem-4892	216	25	.	.	PUNCT
fbem-4892	217	1	a	a	DET
fbem-4892	217	2	total	total	NOUN
fbem-4892	217	3	of	of	ADP
fbem-4892	217	4	563	563	NUM
fbem-4892	217	5	questionnaires	questionnaire	NOUN
fbem-4892	217	6	were	be	AUX
fbem-4892	217	7	collected	collect	VERB
fbem-4892	217	8	,	,	PUNCT
fbem-4892	217	9	and	and	CCONJ
fbem-4892	217	10	after	after	ADP
fbem-4892	217	11	deleting	delete	VERB
fbem-4892	217	12	the	the	DET
fbem-4892	217	13	unqualified	unqualified	ADJ
fbem-4892	217	14	questionnaires	questionnaire	NOUN
fbem-4892	217	15	,	,	PUNCT
fbem-4892	217	16	510	510	NUM
fbem-4892	217	17	questionnaires	questionnaire	NOUN
fbem-4892	217	18	were	be	AUX
fbem-4892	217	19	valid	valid	ADJ
fbem-4892	217	20	,	,	PUNCT
fbem-4892	217	21	and	and	CCONJ
fbem-4892	217	22	the	the	DET
fbem-4892	217	23	rate	rate	NOUN
fbem-4892	217	24	of	of	ADP
fbem-4892	217	25	valid	valid	ADJ
fbem-4892	217	26	questionnaires	questionnaire	NOUN
fbem-4892	217	27	collected	collect	VERB
fbem-4892	217	28	was	be	AUX
fbem-4892	217	29	90.6	90.6	NUM
fbem-4892	217	30	%	%	NOUN
fbem-4892	217	31	.	.	PUNCT
fbem-4892	218	1	in	in	ADP
fbem-4892	218	2	the	the	DET
fbem-4892	218	3	official	official	ADJ
fbem-4892	218	4	sample	sample	NOUN
fbem-4892	218	5	,	,	PUNCT
fbem-4892	218	6	the	the	DET
fbem-4892	218	7	sample	sample	NOUN
fbem-4892	218	8	statistics	statistic	NOUN
fbem-4892	218	9	are	be	AUX
fbem-4892	218	10	shown	show	VERB
fbem-4892	218	11	in	in	ADP
fbem-4892	218	12	table	table	NOUN
fbem-4892	218	13	2	2	NUM
fbem-4892	218	14	below	below	ADV
fbem-4892	218	15	.	.	PUNCT
fbem-4892	219	1	table	table	NOUN
fbem-4892	219	2	2	2	NUM
fbem-4892	219	3	.	.	PUNCT
fbem-4892	219	4	description	description	NOUN
fbem-4892	219	5	of	of	ADP
fbem-4892	219	6	basic	basic	ADJ
fbem-4892	219	7	information	information	NOUN
fbem-4892	219	8	of	of	ADP
fbem-4892	219	9	the	the	DET
fbem-4892	219	10	sample	sample	NOUN
fbem-4892	219	11	.	.	PUNCT
fbem-4892	220	1	item	item	NOUN
fbem-4892	220	2	type	type	NOUN
fbem-4892	220	3	frequency	frequency	NOUN
fbem-4892	220	4	percentage	percentage	NOUN
fbem-4892	220	5	gender	gender	NOUN
fbem-4892	220	6	male	male	NOUN
fbem-4892	220	7	243	243	NUM
fbem-4892	220	8	47.6	47.6	NUM
fbem-4892	220	9	%	%	NOUN
fbem-4892	220	10	female	female	ADJ
fbem-4892	220	11	267	267	NUM
fbem-4892	220	12	52.4	52.4	NUM
fbem-4892	220	13	%	%	NOUN
fbem-4892	220	14	age	age	NOUN
fbem-4892	220	15	under	under	ADP
fbem-4892	220	16	18	18	NUM
fbem-4892	220	17	years	year	NOUN
fbem-4892	220	18	old	old	ADJ
fbem-4892	220	19	2	2	NUM
fbem-4892	220	20	0.4	0.4	NUM
fbem-4892	220	21	%	%	NOUN
fbem-4892	220	22	18	18	NUM
fbem-4892	220	23	-	-	SYM
fbem-4892	220	24	30	30	NUM
fbem-4892	220	25	years	year	NOUN
fbem-4892	220	26	old	old	ADJ
fbem-4892	220	27	267	267	NUM
fbem-4892	220	28	52.4	52.4	NUM
fbem-4892	220	29	%	%	NOUN
fbem-4892	220	30	31	31	NUM
fbem-4892	220	31	-	-	SYM
fbem-4892	220	32	40	40	NUM
fbem-4892	220	33	years	year	NOUN
fbem-4892	220	34	old	old	ADJ
fbem-4892	220	35	210	210	NUM
fbem-4892	220	36	41.2	41.2	NUM
fbem-4892	220	37	%	%	NOUN
fbem-4892	220	38	41	41	NUM
fbem-4892	220	39	-	-	SYM
fbem-4892	220	40	50	50	NUM
fbem-4892	220	41	years	year	NOUN
fbem-4892	220	42	old	old	ADJ
fbem-4892	220	43	17	17	NUM
fbem-4892	220	44	3.3	3.3	NUM
fbem-4892	220	45	%	%	NOUN
fbem-4892	220	46	50	50	NUM
fbem-4892	220	47	years	year	NOUN
fbem-4892	220	48	old	old	ADJ
fbem-4892	220	49	and	and	CCONJ
fbem-4892	220	50	above	above	ADP
fbem-4892	220	51	14	14	NUM
fbem-4892	220	52	2.7	2.7	NUM
fbem-4892	220	53	%	%	NOUN
fbem-4892	220	54	monthly	monthly	ADJ
fbem-4892	220	55	disposable	disposable	ADJ
fbem-4892	220	56	amount	amount	NOUN
fbem-4892	220	57	1000	1000	NUM
fbem-4892	220	58	yuan	yuan	NOUN
fbem-4892	220	59	or	or	CCONJ
fbem-4892	220	60	less	less	ADJ
fbem-4892	220	61	38	38	NUM
fbem-4892	220	62	7.5	7.5	NUM
fbem-4892	220	63	%	%	NOUN
fbem-4892	220	64	1001～3000rmb	1001～3000rmb	NUM
fbem-4892	220	65	187	187	NUM
fbem-4892	220	66	36.7	36.7	NUM
fbem-4892	220	67	%	%	NOUN
fbem-4892	220	68	3001～5000rmb	3001～5000rmb	NUM
fbem-4892	220	69	209	209	NUM
fbem-4892	220	70	41.0	41.0	NUM
fbem-4892	220	71	%	%	NOUN
fbem-4892	220	72	5001～8000	5001～8000	NUM
fbem-4892	220	73	rmb	rmb	NOUN
fbem-4892	220	74	17	17	NUM
fbem-4892	220	75	8.4	8.4	NUM
fbem-4892	220	76	%	%	NOUN
fbem-4892	220	77	more	more	ADJ
fbem-4892	220	78	than	than	ADP
fbem-4892	220	79	8,000	8,000	NUM
fbem-4892	220	80	yuan	yuan	NOUN
fbem-4892	220	81	14	14	NUM
fbem-4892	220	82	6.5	6.5	NUM
fbem-4892	220	83	%	%	NOUN
fbem-4892	220	84	education	education	NOUN
fbem-4892	220	85	level	level	NOUN
fbem-4892	220	86	junior	junior	ADJ
fbem-4892	220	87	high	high	ADJ
fbem-4892	220	88	school	school	NOUN
fbem-4892	220	89	and	and	CCONJ
fbem-4892	220	90	below	below	ADP
fbem-4892	220	91	5	5	NUM
fbem-4892	220	92	1	1	NUM
fbem-4892	220	93	%	%	NOUN
fbem-4892	220	94	high	high	ADJ
fbem-4892	220	95	school	school	NOUN
fbem-4892	220	96	or	or	CCONJ
fbem-4892	220	97	junior	junior	ADJ
fbem-4892	220	98	college	college	NOUN
fbem-4892	220	99	13	13	NUM
fbem-4892	220	100	2.5	2.5	NUM
fbem-4892	220	101	%	%	NOUN
fbem-4892	220	102	college	college	NOUN
fbem-4892	220	103	111	111	NUM
fbem-4892	220	104	21.8	21.8	NUM
fbem-4892	220	105	%	%	NOUN
fbem-4892	220	106	undergraduate	undergraduate	NOUN
fbem-4892	220	107	283	283	NUM
fbem-4892	220	108	55.5	55.5	NUM
fbem-4892	220	109	%	%	NOUN
fbem-4892	220	110	master	master	NOUN
fbem-4892	220	111	and	and	CCONJ
fbem-4892	220	112	above	above	ADP
fbem-4892	220	113	98	98	NUM
fbem-4892	220	114	19.2	19.2	NUM
fbem-4892	220	115	%	%	NOUN
fbem-4892	220	116	occupation	occupation	NOUN
fbem-4892	220	117	student	student	NOUN
fbem-4892	220	118	in	in	ADP
fbem-4892	220	119	school	school	NOUN
fbem-4892	220	120	57	57	NUM
fbem-4892	220	121	13.1	13.1	NUM
fbem-4892	220	122	%	%	NOUN
fbem-4892	220	123	enterprise	enterprise	NOUN
fbem-4892	220	124	company	company	NOUN
fbem-4892	220	125	personnel	personnel	VERB
fbem-4892	220	126	297	297	NUM
fbem-4892	220	127	71.4	71.4	NUM
fbem-4892	220	128	%	%	NOUN
fbem-4892	220	129	party	party	NOUN
fbem-4892	220	130	and	and	CCONJ
fbem-4892	220	131	government	government	NOUN
fbem-4892	220	132	institutions	institution	NOUN
fbem-4892	220	133	50	50	NUM
fbem-4892	220	134	9.8	9.8	NUM
fbem-4892	220	135	%	%	NOUN
fbem-4892	220	136	individuals	individual	NOUN
fbem-4892	220	137	and	and	CCONJ
fbem-4892	220	138	freelancers	freelancer	NOUN
fbem-4892	220	139	94	94	NUM
fbem-4892	220	140	18.4	18.4	NUM
fbem-4892	220	141	%	%	NOUN
fbem-4892	220	142	other	other	ADJ
fbem-4892	220	143	2	2	NUM
fbem-4892	220	144	0.4	0.4	NUM
fbem-4892	220	145	%	%	NOUN
fbem-4892	220	146	annual	annual	ADJ
fbem-4892	220	147	shopping	shopping	NOUN
fbem-4892	220	148	frequency	frequency	NOUN
fbem-4892	220	149	of	of	ADP
fbem-4892	220	150	the	the	DET
fbem-4892	220	151	same	same	ADJ
fbem-4892	220	152	family	family	NOUN
fbem-4892	220	153	online	online	NOUN
fbem-4892	220	154	and	and	CCONJ
fbem-4892	220	155	offline	offline	ADJ
fbem-4892	220	156	1	1	NUM
fbem-4892	220	157	-	-	SYM
fbem-4892	220	158	5	5	NUM
fbem-4892	220	159	times	time	NOUN
fbem-4892	220	160	40	40	NUM
fbem-4892	220	161	7.8	7.8	NUM
fbem-4892	220	162	%	%	NOUN
fbem-4892	220	163	6	6	NUM
fbem-4892	220	164	-	-	SYM
fbem-4892	220	165	10	10	NUM
fbem-4892	220	166	times	time	NOUN
fbem-4892	220	167	112	112	NUM
fbem-4892	220	168	22.0	22.0	NUM
fbem-4892	220	169	%	%	NOUN
fbem-4892	220	170	11	11	NUM
fbem-4892	220	171	-	-	SYM
fbem-4892	220	172	20	20	NUM
fbem-4892	220	173	times	time	NOUN
fbem-4892	220	174	120	120	NUM
fbem-4892	220	175	23.5	23.5	NUM
fbem-4892	220	176	%	%	NOUN
fbem-4892	220	177	20	20	NUM
fbem-4892	220	178	times	time	NOUN
fbem-4892	220	179	or	or	CCONJ
fbem-4892	220	180	more	more	ADJ
fbem-4892	220	181	138	138	NUM
fbem-4892	220	182	46.7	46.7	NUM
fbem-4892	220	183	%	%	NOUN
fbem-4892	220	184	5	5	NUM
fbem-4892	220	185	.	.	PUNCT
fbem-4892	220	186	analysis	analysis	NOUN
fbem-4892	220	187	of	of	ADP
fbem-4892	220	188	data	datum	NOUN
fbem-4892	220	189	and	and	CCONJ
fbem-4892	220	190	empirical	empirical	ADJ
fbem-4892	220	191	results	result	NOUN
fbem-4892	220	192	5.1	5.1	NUM
fbem-4892	220	193	.	.	PUNCT
fbem-4892	221	1	reliability	reliability	NOUN
fbem-4892	221	2	and	and	CCONJ
fbem-4892	221	3	validity	validity	NOUN
fbem-4892	221	4	tests	test	NOUN
fbem-4892	221	5	in	in	ADP
fbem-4892	221	6	order	order	NOUN
fbem-4892	221	7	to	to	PART
fbem-4892	221	8	test	test	VERB
fbem-4892	221	9	the	the	DET
fbem-4892	221	10	reliability	reliability	NOUN
fbem-4892	221	11	of	of	ADP
fbem-4892	221	12	the	the	DET
fbem-4892	221	13	data	datum	NOUN
fbem-4892	221	14	collected	collect	VERB
fbem-4892	221	15	in	in	ADP
fbem-4892	221	16	this	this	DET
fbem-4892	221	17	paper	paper	NOUN
fbem-4892	221	18	,	,	PUNCT
fbem-4892	221	19	spss	spss	PROPN
fbem-4892	221	20	22.0	22.0	NUM
fbem-4892	221	21	and	and	CCONJ
fbem-4892	221	22	amos	amos	PROPN
fbem-4892	221	23	26.0	26.0	NUM
fbem-4892	221	24	software	software	NOUN
fbem-4892	221	25	were	be	AUX
fbem-4892	221	26	used	use	VERB
fbem-4892	221	27	to	to	PART
fbem-4892	221	28	analyze	analyze	VERB
fbem-4892	221	29	the	the	DET
fbem-4892	221	30	data	datum	NOUN
fbem-4892	221	31	of	of	ADP
fbem-4892	221	32	all	all	DET
fbem-4892	221	33	scales	scale	NOUN
fbem-4892	221	34	.	.	PUNCT
fbem-4892	222	1	first	first	ADV
fbem-4892	222	2	,	,	PUNCT
fbem-4892	222	3	the	the	DET
fbem-4892	222	4	cronbach	cronbach	NOUN
fbem-4892	222	5	's	's	PART
fbem-4892	222	6	alpha	alpha	ADJ
fbem-4892	222	7	values	value	NOUN
fbem-4892	222	8	of	of	ADP
fbem-4892	222	9	all	all	DET
fbem-4892	222	10	latent	latent	NOUN
fbem-4892	222	11	variables	variable	NOUN
fbem-4892	222	12	were	be	AUX
fbem-4892	222	13	greater	great	ADJ
fbem-4892	222	14	than	than	ADP
fbem-4892	222	15	0.7	0.7	NUM
fbem-4892	222	16	by	by	ADP
fbem-4892	222	17	spss	spss	PROPN
fbem-4892	222	18	22.0	22.0	NUM
fbem-4892	222	19	test	test	NOUN
fbem-4892	222	20	,	,	PUNCT
fbem-4892	222	21	which	which	PRON
fbem-4892	222	22	indicated	indicate	VERB
fbem-4892	222	23	that	that	SCONJ
fbem-4892	222	24	each	each	DET
fbem-4892	222	25	question	question	NOUN
fbem-4892	222	26	item	item	NOUN
fbem-4892	222	27	had	have	VERB
fbem-4892	222	28	good	good	ADJ
fbem-4892	222	29	reliability	reliability	NOUN
fbem-4892	222	30	.	.	PUNCT
fbem-4892	223	1	next	next	ADV
fbem-4892	223	2	,	,	PUNCT
fbem-4892	223	3	the	the	DET
fbem-4892	223	4	validity	validity	NOUN
fbem-4892	223	5	was	be	AUX
fbem-4892	223	6	tested	test	VERB
fbem-4892	223	7	using	use	VERB
fbem-4892	223	8	amos	amos	PROPN
fbem-4892	223	9	26.0	26.0	NUM
fbem-4892	223	10	,	,	PUNCT
fbem-4892	223	11	and	and	CCONJ
fbem-4892	223	12	validation	validation	NOUN
fbem-4892	223	13	factor	factor	NOUN
fbem-4892	223	14	analysis	analysis	NOUN
fbem-4892	223	15	was	be	AUX
fbem-4892	223	16	conducted	conduct	VERB
fbem-4892	223	17	for	for	ADP
fbem-4892	223	18	each	each	DET
fbem-4892	223	19	variable	variable	NOUN
fbem-4892	223	20	,	,	PUNCT
fbem-4892	223	21	i.e.	i.e.	X
fbem-4892	223	22	,	,	PUNCT
fbem-4892	223	23	194	194	NUM
fbem-4892	223	24	standardized	standardized	ADJ
fbem-4892	223	25	factor	factor	NOUN
fbem-4892	223	26	loading	loading	NOUN
fbem-4892	223	27	coefficient	coefficient	NOUN
fbem-4892	223	28	(	(	PUNCT
fbem-4892	223	29	standard	standard	ADJ
fbem-4892	223	30	value	value	NOUN
fbem-4892	223	31	should	should	AUX
fbem-4892	223	32	be	be	AUX
fbem-4892	223	33	greater	great	ADJ
fbem-4892	223	34	than	than	ADP
fbem-4892	223	35	0.6	0.6	NUM
fbem-4892	223	36	)	)	PUNCT
fbem-4892	223	37	,	,	PUNCT
fbem-4892	223	38	combined	combine	VERB
fbem-4892	223	39	reliability	reliability	NOUN
fbem-4892	223	40	cr	cr	PROPN
fbem-4892	223	41	(	(	PUNCT
fbem-4892	223	42	standard	standard	ADJ
fbem-4892	223	43	value	value	NOUN
fbem-4892	223	44	should	should	AUX
fbem-4892	223	45	be	be	AUX
fbem-4892	223	46	greater	great	ADJ
fbem-4892	223	47	than	than	ADP
fbem-4892	223	48	0.70	0.70	NUM
fbem-4892	223	49	)	)	PUNCT
fbem-4892	223	50	,	,	PUNCT
fbem-4892	223	51	and	and	CCONJ
fbem-4892	223	52	average	average	ADJ
fbem-4892	223	53	variance	variance	NOUN
fbem-4892	223	54	extraction	extraction	NOUN
fbem-4892	223	55	value	value	NOUN
fbem-4892	223	56	ave	ave	NOUN
fbem-4892	223	57	(	(	PUNCT
fbem-4892	223	58	standard	standard	ADJ
fbem-4892	223	59	value	value	NOUN
fbem-4892	223	60	should	should	AUX
fbem-4892	223	61	be	be	AUX
fbem-4892	223	62	greater	great	ADJ
fbem-4892	223	63	than	than	ADP
fbem-4892	223	64	0.50	0.50	NUM
fbem-4892	223	65	)	)	PUNCT
fbem-4892	223	66	were	be	AUX
fbem-4892	223	67	required	require	VERB
fbem-4892	223	68	,	,	PUNCT
fbem-4892	223	69	and	and	CCONJ
fbem-4892	223	70	the	the	DET
fbem-4892	223	71	validation	validation	NOUN
fbem-4892	223	72	results	result	NOUN
fbem-4892	223	73	are	be	AUX
fbem-4892	223	74	shown	show	VERB
fbem-4892	223	75	in	in	ADP
fbem-4892	223	76	table	table	NOUN
fbem-4892	223	77	3	3	NUM
fbem-4892	223	78	,	,	PUNCT
fbem-4892	223	79	where	where	SCONJ
fbem-4892	223	80	the	the	DET
fbem-4892	223	81	data	datum	NOUN
fbem-4892	223	82	of	of	ADP
fbem-4892	223	83	each	each	DET
fbem-4892	223	84	variable	variable	NOUN
fbem-4892	223	85	met	meet	VERB
fbem-4892	223	86	the	the	DET
fbem-4892	223	87	standard	standard	NOUN
fbem-4892	223	88	,	,	PUNCT
fbem-4892	223	89	indicating	indicate	VERB
fbem-4892	223	90	the	the	DET
fbem-4892	223	91	convergent	convergent	ADJ
fbem-4892	223	92	validity	validity	NOUN
fbem-4892	223	93	of	of	ADP
fbem-4892	223	94	the	the	DET
fbem-4892	223	95	overall	overall	ADJ
fbem-4892	223	96	model	model	NOUN
fbem-4892	223	97	is	be	AUX
fbem-4892	223	98	good	good	ADJ
fbem-4892	223	99	.	.	PUNCT
fbem-4892	224	1	in	in	ADP
fbem-4892	224	2	addition	addition	NOUN
fbem-4892	224	3	,	,	PUNCT
fbem-4892	224	4	the	the	DET
fbem-4892	224	5	square	square	ADJ
fbem-4892	224	6	root	root	NOUN
fbem-4892	224	7	of	of	ADP
fbem-4892	224	8	ave	ave	NOUN
fbem-4892	224	9	of	of	ADP
fbem-4892	224	10	the	the	DET
fbem-4892	224	11	latent	latent	NOUN
fbem-4892	224	12	variable	variable	NOUN
fbem-4892	224	13	is	be	AUX
fbem-4892	224	14	compared	compare	VERB
fbem-4892	224	15	with	with	ADP
fbem-4892	224	16	the	the	DET
fbem-4892	224	17	correlation	correlation	NOUN
fbem-4892	224	18	coefficient	coefficient	NOUN
fbem-4892	224	19	between	between	ADP
fbem-4892	224	20	the	the	DET
fbem-4892	224	21	latent	latent	NOUN
fbem-4892	224	22	variable	variable	NOUN
fbem-4892	224	23	and	and	CCONJ
fbem-4892	224	24	other	other	ADJ
fbem-4892	224	25	latent	latent	NOUN
fbem-4892	224	26	variables	variable	NOUN
fbem-4892	224	27	to	to	PART
fbem-4892	224	28	reflect	reflect	VERB
fbem-4892	224	29	the	the	DET
fbem-4892	224	30	discriminant	discriminant	ADJ
fbem-4892	224	31	validity	validity	NOUN
fbem-4892	224	32	,	,	PUNCT
fbem-4892	224	33	as	as	SCONJ
fbem-4892	224	34	shown	show	VERB
fbem-4892	224	35	in	in	ADP
fbem-4892	224	36	table	table	NOUN
fbem-4892	224	37	4	4	NUM
fbem-4892	224	38	,	,	PUNCT
fbem-4892	224	39	the	the	DET
fbem-4892	224	40	bolded	bolde	VERB
fbem-4892	224	41	values	value	NOUN
fbem-4892	224	42	on	on	ADP
fbem-4892	224	43	the	the	DET
fbem-4892	224	44	diagonal	diagonal	ADJ
fbem-4892	224	45	line	line	NOUN
fbem-4892	224	46	indicate	indicate	VERB
fbem-4892	224	47	the	the	DET
fbem-4892	224	48	square	square	ADJ
fbem-4892	224	49	root	root	NOUN
fbem-4892	224	50	of	of	ADP
fbem-4892	224	51	ave	ave	NOUN
fbem-4892	224	52	of	of	ADP
fbem-4892	224	53	each	each	DET
fbem-4892	224	54	latent	latent	NOUN
fbem-4892	224	55	variable	variable	NOUN
fbem-4892	224	56	,	,	PUNCT
fbem-4892	224	57	which	which	PRON
fbem-4892	224	58	are	be	AUX
fbem-4892	224	59	all	all	ADV
fbem-4892	224	60	greater	great	ADJ
fbem-4892	224	61	than	than	ADP
fbem-4892	224	62	the	the	DET
fbem-4892	224	63	absolute	absolute	ADJ
fbem-4892	224	64	value	value	NOUN
fbem-4892	224	65	of	of	ADP
fbem-4892	224	66	the	the	DET
fbem-4892	224	67	correlation	correlation	NOUN
fbem-4892	224	68	coefficient	coefficient	NOUN
fbem-4892	224	69	between	between	ADP
fbem-4892	224	70	the	the	DET
fbem-4892	224	71	latent	latent	NOUN
fbem-4892	224	72	variable	variable	NOUN
fbem-4892	224	73	and	and	CCONJ
fbem-4892	224	74	other	other	ADJ
fbem-4892	224	75	latent	latent	NOUN
fbem-4892	224	76	variables	variable	NOUN
fbem-4892	224	77	,	,	PUNCT
fbem-4892	224	78	so	so	ADV
fbem-4892	224	79	all	all	DET
fbem-4892	224	80	five	five	NUM
fbem-4892	224	81	latent	latent	NOUN
fbem-4892	224	82	variables	variable	NOUN
fbem-4892	224	83	in	in	ADP
fbem-4892	224	84	the	the	DET
fbem-4892	224	85	model	model	NOUN
fbem-4892	224	86	have	have	VERB
fbem-4892	224	87	good	good	ADJ
fbem-4892	224	88	discriminant	discriminant	ADJ
fbem-4892	224	89	validity	validity	NOUN
fbem-4892	224	90	.	.	PUNCT
fbem-4892	225	1	table	table	NOUN
fbem-4892	225	2	3	3	NUM
fbem-4892	225	3	.	.	PUNCT
fbem-4892	225	4	reliability	reliability	NOUN
fbem-4892	225	5	and	and	CCONJ
fbem-4892	225	6	convergent	convergent	NOUN
fbem-4892	225	7	validity	validity	NOUN
fbem-4892	225	8	tests	test	NOUN
fbem-4892	225	9	.	.	PUNCT
fbem-4892	226	1	variables	variable	NOUN
fbem-4892	226	2	dimension	dimension	NOUN
fbem-4892	226	3	cronbach	cronbach	NOUN
fbem-4892	226	4	’	'	PUNCT
fbem-4892	226	5	α	α	NOUN
fbem-4892	226	6	standardization	standardization	NOUN
fbem-4892	226	7	factor	factor	NOUN
fbem-4892	226	8	load	load	NOUN
fbem-4892	226	9	factor	factor	NOUN
fbem-4892	226	10	cr	cr	PROPN
fbem-4892	226	11	ave	ave	VERB
fbem-4892	226	12	multi	multi	ADJ
fbem-4892	226	13	-	-	ADJ
fbem-4892	226	14	channel	channel	ADJ
fbem-4892	226	15	integration	integration	NOUN
fbem-4892	226	16	quality	quality	NOUN
fbem-4892	226	17	transparency	transparency	NOUN
fbem-4892	226	18	of	of	ADP
fbem-4892	226	19	service	service	NOUN
fbem-4892	226	20	quality	quality	NOUN
fbem-4892	226	21	0.808	0.808	NUM
fbem-4892	226	22	0.823	0.823	NUM
fbem-4892	226	23	0.925	0.925	NUM
fbem-4892	226	24	0.755	0.755	NUM
fbem-4892	226	25	freedom	freedom	NOUN
fbem-4892	226	26	of	of	ADP
fbem-4892	226	27	channel	channel	NOUN
fbem-4892	226	28	choice	choice	NOUN
fbem-4892	226	29	0.744	0.744	NUM
fbem-4892	226	30	0.865	0.865	NUM
fbem-4892	226	31	process	process	NOUN
fbem-4892	226	32	consistency	consistency	NOUN
fbem-4892	226	33	0.846	0.846	NUM
fbem-4892	226	34	0.901	0.901	NUM
fbem-4892	226	35	information	information	NOUN
fbem-4892	226	36	consistency	consistency	NOUN
fbem-4892	226	37	0.804	0.804	NUM
fbem-4892	226	38	0.884	0.884	NUM
fbem-4892	226	39	product	product	NOUN
fbem-4892	226	40	involvement	involvement	NOUN
fbem-4892	226	41	0.853	0.853	NUM
fbem-4892	226	42	0.763	0.763	NUM
fbem-4892	226	43	0.855	0.855	NUM
fbem-4892	226	44	0.597	0.597	NUM
fbem-4892	226	45	0.759	0.759	NUM
fbem-4892	226	46	0.834	0.834	NUM
fbem-4892	226	47	0.730	0.730	NUM
fbem-4892	226	48	promotion	promotion	NOUN
fbem-4892	226	49	orientation	orientation	NOUN
fbem-4892	226	50	0.916	0.916	NUM
fbem-4892	226	51	0.884	0.884	NUM
fbem-4892	226	52	0.916	0.916	NUM
fbem-4892	226	53	0.686	0.686	NUM
fbem-4892	226	54	0.797	0.797	NUM
fbem-4892	226	55	0.844	0.844	NUM
fbem-4892	226	56	0.793	0.793	NUM
fbem-4892	226	57	0.821	0.821	NUM
fbem-4892	226	58	defense	defense	NOUN
fbem-4892	226	59	orientation	orientation	NOUN
fbem-4892	226	60	0.923	0.923	NUM
fbem-4892	226	61	0.874	0.874	NUM
fbem-4892	226	62	0.925	0.925	NUM
fbem-4892	226	63	0.754	0.754	NUM
fbem-4892	226	64	0.898	0.898	NUM
fbem-4892	226	65	0.803	0.803	NUM
fbem-4892	226	66	0.896	0.896	NUM
fbem-4892	226	67	communication	communication	NOUN
fbem-4892	226	68	0.859	0.859	NUM
fbem-4892	226	69	0.796	0.796	NUM
fbem-4892	226	70	0.874	0.874	NUM
fbem-4892	226	71	0.672	0.672	NUM
fbem-4892	226	72	0.832	0.832	NUM
fbem-4892	226	73	0.830	0.830	NUM
fbem-4892	226	74	collaboration	collaboration	NOUN
fbem-4892	226	75	0.839	0.839	NUM
fbem-4892	226	76	0.838	0.838	NUM
fbem-4892	226	77	0.874	0.874	NUM
fbem-4892	226	78	0.640	0.640	NUM
fbem-4892	226	79	0.839	0.839	NUM
fbem-4892	226	80	0.717	0.717	NUM
fbem-4892	226	81	table	table	NOUN
fbem-4892	226	82	4	4	NUM
fbem-4892	226	83	.	.	PUNCT
fbem-4892	227	1	discriminant	discriminant	ADJ
fbem-4892	227	2	validity	validity	NOUN
fbem-4892	227	3	analysis	analysis	NOUN
fbem-4892	227	4	.	.	PUNCT
fbem-4892	228	1	variables	variable	NOUN
fbem-4892	228	2	multi	multi	ADJ
fbem-4892	228	3	-	-	ADJ
fbem-4892	228	4	channel	channel	ADJ
fbem-4892	228	5	integration	integration	NOUN
fbem-4892	228	6	quality	quality	NOUN
fbem-4892	228	7	product	product	NOUN
fbem-4892	228	8	involvement	involvement	NOUN
fbem-4892	228	9	promotion	promotion	NOUN
fbem-4892	228	10	orientation	orientation	NOUN
fbem-4892	228	11	defense	defense	NOUN
fbem-4892	228	12	orientation	orientation	NOUN
fbem-4892	228	13	communication	communication	NOUN
fbem-4892	228	14	collaboration	collaboration	NOUN
fbem-4892	228	15	multi	multi	ADJ
fbem-4892	228	16	-	-	ADJ
fbem-4892	228	17	channel	channel	ADJ
fbem-4892	228	18	integration	integration	NOUN
fbem-4892	228	19	quality	quality	NOUN
fbem-4892	228	20	0.869	0.869	NUM
fbem-4892	228	21	product	product	NOUN
fbem-4892	228	22	involvement	involvement	NOUN
fbem-4892	228	23	0.638	0.638	NUM
fbem-4892	228	24	*	*	PUNCT
fbem-4892	228	25	*	*	PUNCT
fbem-4892	228	26	*	*	PUNCT
fbem-4892	228	27	0.773	0.773	NUM
fbem-4892	228	28	promotion	promotion	NOUN
fbem-4892	228	29	orientation	orientation	NOUN
fbem-4892	228	30	0.197	0.197	NUM
fbem-4892	228	31	*	*	PUNCT
fbem-4892	228	32	*	*	PUNCT
fbem-4892	228	33	*	*	PUNCT
fbem-4892	228	34	0.287	0.287	NUM
fbem-4892	228	35	*	*	PUNCT
fbem-4892	228	36	*	*	PUNCT
fbem-4892	228	37	*	*	PUNCT
fbem-4892	228	38	0.828	0.828	NUM
fbem-4892	228	39	defense	defense	NOUN
fbem-4892	228	40	orientation	orientation	NOUN
fbem-4892	228	41	0.143	0.143	NOUN
fbem-4892	228	42	*	*	PUNCT
fbem-4892	228	43	*	*	PUNCT
fbem-4892	228	44	-0.303	-0.303	PUNCT
fbem-4892	228	45	*	*	PUNCT
fbem-4892	228	46	*	*	PUNCT
fbem-4892	228	47	*	*	PUNCT
fbem-4892	228	48	0.762	0.762	NUM
fbem-4892	228	49	*	*	PUNCT
fbem-4892	228	50	*	*	PUNCT
fbem-4892	228	51	*	*	PUNCT
fbem-4892	228	52	0.869	0.869	NUM
fbem-4892	228	53	communication	communication	NOUN
fbem-4892	228	54	0.409	0.409	NUM
fbem-4892	228	55	*	*	PUNCT
fbem-4892	228	56	*	*	PUNCT
fbem-4892	228	57	*	*	PUNCT
fbem-4892	228	58	0.459	0.459	NUM
fbem-4892	228	59	*	*	PUNCT
fbem-4892	228	60	*	*	PUNCT
fbem-4892	228	61	*	*	PUNCT
fbem-4892	228	62	0.533	0.533	NUM
fbem-4892	228	63	*	*	PUNCT
fbem-4892	228	64	*	*	PUNCT
fbem-4892	228	65	*	*	PUNCT
fbem-4892	228	66	-0.467	-0.467	ADJ
fbem-4892	228	67	*	*	PUNCT
fbem-4892	228	68	*	*	PUNCT
fbem-4892	228	69	*	*	PUNCT
fbem-4892	228	70	0.820	0.820	NUM
fbem-4892	228	71	collaboration	collaboration	NOUN
fbem-4892	228	72	0.436	0.436	NUM
fbem-4892	228	73	*	*	PUNCT
fbem-4892	228	74	*	*	PUNCT
fbem-4892	228	75	*	*	PUNCT
fbem-4892	228	76	0.468	0.468	NUM
fbem-4892	228	77	*	*	PUNCT
fbem-4892	228	78	*	*	PUNCT
fbem-4892	228	79	*	*	PUNCT
fbem-4892	228	80	0.704	0.704	NUM
fbem-4892	228	81	*	*	PUNCT
fbem-4892	228	82	*	*	PUNCT
fbem-4892	228	83	*	*	PUNCT
fbem-4892	228	84	0.593	0.593	NUM
fbem-4892	228	85	*	*	PUNCT
fbem-4892	228	86	*	*	PUNCT
fbem-4892	228	87	*	*	PUNCT
fbem-4892	228	88	0.763	0.763	NUM
fbem-4892	228	89	*	*	PUNCT
fbem-4892	228	90	*	*	PUNCT
fbem-4892	228	91	*	*	PUNCT
fbem-4892	228	92	0.800	0.800	NUM
fbem-4892	228	93	note	note	NOUN
fbem-4892	228	94	:	:	PUNCT
fbem-4892	229	1	1	1	X
fbem-4892	229	2	.	.	X
fbem-4892	229	3	the	the	DET
fbem-4892	229	4	bold	bold	ADJ
fbem-4892	229	5	values	value	NOUN
fbem-4892	229	6	on	on	ADP
fbem-4892	229	7	the	the	DET
fbem-4892	229	8	diagonal	diagonal	ADJ
fbem-4892	229	9	are	be	AUX
fbem-4892	229	10	square	square	ADJ
fbem-4892	229	11	roots	root	NOUN
fbem-4892	229	12	of	of	ADP
fbem-4892	229	13	ave	ave	NOUN
fbem-4892	229	14	.	.	PROPN
fbem-4892	230	1	2	2	NUM
fbem-4892	230	2	.	.	X
fbem-4892	231	1	*	*	PUNCT
fbem-4892	231	2	*	*	PUNCT
fbem-4892	231	3	*	*	PUNCT
fbem-4892	231	4	:	:	PUNCT
fbem-4892	231	5	p	p	X
fbem-4892	231	6	<	<	X
fbem-4892	231	7	0.001	0.001	NUM
fbem-4892	231	8	,	,	PUNCT
fbem-4892	231	9	*	*	PUNCT
fbem-4892	231	10	*	*	PUNCT
fbem-4892	231	11	:	:	PUNCT
fbem-4892	232	1	p	p	X
fbem-4892	232	2	<	<	X
fbem-4892	232	3	0.01	0.01	NUM
fbem-4892	232	4	.	.	PUNCT
fbem-4892	233	1	5.2	5.2	NUM
fbem-4892	233	2	.	.	PUNCT
fbem-4892	234	1	structural	structural	ADJ
fbem-4892	234	2	equation	equation	NOUN
fbem-4892	234	3	model	model	NOUN
fbem-4892	234	4	analysis	analysis	NOUN
fbem-4892	234	5	for	for	ADP
fbem-4892	234	6	the	the	DET
fbem-4892	234	7	research	research	NOUN
fbem-4892	234	8	hypothesis	hypothesis	NOUN
fbem-4892	234	9	,	,	PUNCT
fbem-4892	234	10	the	the	DET
fbem-4892	234	11	structural	structural	ADJ
fbem-4892	234	12	equation	equation	NOUN
fbem-4892	234	13	model	model	NOUN
fbem-4892	234	14	path	path	NOUN
fbem-4892	234	15	analysis	analysis	NOUN
fbem-4892	234	16	method	method	NOUN
fbem-4892	234	17	is	be	AUX
fbem-4892	234	18	used	use	VERB
fbem-4892	234	19	to	to	PART
fbem-4892	234	20	verify	verify	VERB
fbem-4892	234	21	this	this	DET
fbem-4892	234	22	paper.the	paper.the	DET
fbem-4892	234	23	path	path	NOUN
fbem-4892	234	24	model	model	NOUN
fbem-4892	234	25	drawn	draw	VERB
fbem-4892	234	26	by	by	ADP
fbem-4892	234	27	amos	amos	PROPN
fbem-4892	234	28	26.0	26.0	NUM
fbem-4892	234	29	is	be	AUX
fbem-4892	234	30	shown	show	VERB
fbem-4892	234	31	in	in	ADP
fbem-4892	234	32	figure	figure	NOUN
fbem-4892	234	33	2	2	NUM
fbem-4892	234	34	.	.	PUNCT
fbem-4892	235	1	the	the	DET
fbem-4892	235	2	fit	fit	ADJ
fbem-4892	235	3	results	result	NOUN
fbem-4892	235	4	of	of	ADP
fbem-4892	235	5	the	the	DET
fbem-4892	235	6	model	model	NOUN
fbem-4892	235	7	are	be	AUX
fbem-4892	235	8	as	as	SCONJ
fbem-4892	235	9	follows	follow	VERB
fbem-4892	235	10	:	:	PUNCT
fbem-4892	235	11	cmin	cmin	NOUN
fbem-4892	235	12	/	/	SYM
fbem-4892	235	13	df=2.06	df=2.06	PROPN
fbem-4892	235	14	＜	＜	PUNCT
fbem-4892	235	15	3	3	NUM
fbem-4892	235	16	,	,	PUNCT
fbem-4892	235	17	gfi=0.920＞0.8	gfi=0.920＞0.8	PROPN
fbem-4892	235	18	,	,	PUNCT
fbem-4892	235	19	agfi=0.901＞0.8	agfi=0.901＞0.8	ADJ
fbem-4892	235	20	,	,	PUNCT
fbem-4892	235	21	rmsea=0.046<0.08	rmsea=0.046<0.08	NOUN
fbem-4892	235	22	,	,	PUNCT
fbem-4892	235	23	all	all	DET
fbem-4892	235	24	the	the	DET
fbem-4892	235	25	above	above	ADJ
fbem-4892	235	26	indicators	indicator	NOUN
fbem-4892	235	27	meet	meet	VERB
fbem-4892	235	28	the	the	DET
fbem-4892	235	29	requirements	requirement	NOUN
fbem-4892	235	30	of	of	ADP
fbem-4892	235	31	the	the	DET
fbem-4892	235	32	fit	fit	ADJ
fbem-4892	235	33	criteria	criterion	NOUN
fbem-4892	235	34	,	,	PUNCT
fbem-4892	235	35	so	so	CCONJ
fbem-4892	235	36	the	the	DET
fbem-4892	235	37	data	datum	NOUN
fbem-4892	235	38	fit	fit	VERB
fbem-4892	235	39	well	well	ADV
fbem-4892	235	40	with	with	ADP
fbem-4892	235	41	the	the	DET
fbem-4892	235	42	structural	structural	ADJ
fbem-4892	235	43	model	model	NOUN
fbem-4892	235	44	.	.	PUNCT
fbem-4892	236	1	the	the	DET
fbem-4892	236	2	model	model	NOUN
fbem-4892	236	3	's	's	PART
fbem-4892	236	4	path	path	NOUN
fbem-4892	236	5	coefficients	coefficient	NOUN
fbem-4892	236	6	,	,	PUNCT
fbem-4892	236	7	significance	significance	NOUN
fbem-4892	236	8	levels	level	NOUN
fbem-4892	236	9	,	,	PUNCT
fbem-4892	236	10	standard	standard	ADJ
fbem-4892	236	11	errors	error	NOUN
fbem-4892	236	12	(	(	PUNCT
fbem-4892	236	13	s.e	s.e	PROPN
fbem-4892	236	14	values	value	NOUN
fbem-4892	236	15	)	)	PUNCT
fbem-4892	236	16	,	,	PUNCT
fbem-4892	236	17	standardized	standardize	VERB
fbem-4892	236	18	path	path	NOUN
fbem-4892	236	19	coefficients	coefficient	NOUN
fbem-4892	236	20	,	,	PUNCT
fbem-4892	236	21	and	and	CCONJ
fbem-4892	236	22	significance	significance	NOUN
fbem-4892	236	23	are	be	AUX
fbem-4892	236	24	detailed	detail	VERB
fbem-4892	236	25	in	in	ADP
fbem-4892	236	26	table	table	NOUN
fbem-4892	236	27	5	5	NUM
fbem-4892	236	28	.	.	PUNCT
fbem-4892	237	1	the	the	DET
fbem-4892	237	2	coefficients	coefficient	NOUN
fbem-4892	237	3	between	between	ADP
fbem-4892	237	4	the	the	DET
fbem-4892	237	5	multichannel	multichannel	ADJ
fbem-4892	237	6	integration	integration	NOUN
fbem-4892	237	7	quality	quality	NOUN
fbem-4892	237	8	,	,	PUNCT
fbem-4892	237	9	product	product	NOUN
fbem-4892	237	10	involvement	involvement	NOUN
fbem-4892	237	11	,	,	PUNCT
fbem-4892	237	12	and	and	CCONJ
fbem-4892	237	13	customer	customer	NOUN
fbem-4892	237	14	engagement	engagement	NOUN
fbem-4892	237	15	behavior	behavior	NOUN
fbem-4892	237	16	(	(	PUNCT
fbem-4892	237	17	communication	communication	NOUN
fbem-4892	237	18	,	,	PUNCT
fbem-4892	237	19	collaboration	collaboration	NOUN
fbem-4892	237	20	)	)	PUNCT
fbem-4892	237	21	in	in	ADP
fbem-4892	237	22	the	the	DET
fbem-4892	237	23	model	model	NOUN
fbem-4892	237	24	are	be	AUX
fbem-4892	237	25	significant	significant	ADJ
fbem-4892	237	26	,	,	PUNCT
fbem-4892	237	27	and	and	CCONJ
fbem-4892	237	28	hypotheses	hypothesis	NOUN
fbem-4892	237	29	h1a	h1a	PROPN
fbem-4892	237	30	,	,	PUNCT
fbem-4892	237	31	h1b	h1b	PROPN
fbem-4892	237	32	,	,	PUNCT
fbem-4892	237	33	h2	h2	NOUN
fbem-4892	237	34	,	,	PUNCT
fbem-4892	237	35	h3a	h3a	NOUN
fbem-4892	237	36	,	,	PUNCT
fbem-4892	237	37	and	and	CCONJ
fbem-4892	237	38	h3b	h3b	NOUN
fbem-4892	237	39	are	be	AUX
fbem-4892	237	40	valid	valid	ADJ
fbem-4892	237	41	.	.	PUNCT
fbem-4892	238	1	195	195	NUM
fbem-4892	238	2	transparency	transparency	NOUN
fbem-4892	238	3	of	of	ADP
fbem-4892	238	4	service	service	NOUN
fbem-4892	238	5	quality	quality	NOUN
fbem-4892	238	6	collaboration	collaboration	NOUN
fbem-4892	238	7	communication	communication	NOUN
fbem-4892	238	8	product	product	NOUN
fbem-4892	238	9	involvement	involvement	NOUN
fbem-4892	238	10	information	information	NOUN
fbem-4892	238	11	consistency	consistency	NOUN
fbem-4892	238	12	process	process	NOUN
fbem-4892	238	13	consistency	consistency	NOUN
fbem-4892	238	14	freedom	freedom	NOUN
fbem-4892	238	15	of	of	ADP
fbem-4892	238	16	channel	channel	PROPN
fbem-4892	238	17	choice	choice	NOUN
fbem-4892	238	18	multi	multi	ADJ
fbem-4892	238	19	-	-	ADJ
fbem-4892	238	20	channel	channel	ADJ
fbem-4892	238	21	integration	integration	NOUN
fbem-4892	238	22	quality	quality	NOUN
fbem-4892	238	23	0.82	0.82	NUM
fbem-4892	238	24	0.87	0.87	NUM
fbem-4892	238	25	0.90	0.90	NUM
fbem-4892	238	26	0.88	0.88	NUM
fbem-4892	238	27	0.19	0.19	NUM
fbem-4892	238	28	0.23	0.23	NUM
fbem-4892	238	29	0.64	0.64	NUM
fbem-4892	238	30	0.33	0.33	NUM
fbem-4892	238	31	0.32	0.32	NUM
fbem-4892	238	32	figure	figure	NOUN
fbem-4892	238	33	2	2	NUM
fbem-4892	238	34	.	.	PUNCT
fbem-4892	238	35	structural	structural	ADJ
fbem-4892	238	36	equation	equation	NOUN
fbem-4892	238	37	model	model	NOUN
fbem-4892	238	38	diagram	diagram	NOUN
fbem-4892	238	39	table	table	NOUN
fbem-4892	238	40	5	5	NUM
fbem-4892	238	41	.	.	PUNCT
fbem-4892	239	1	structural	structural	ADJ
fbem-4892	239	2	equation	equation	NOUN
fbem-4892	239	3	model	model	NOUN
fbem-4892	239	4	analysis	analysis	NOUN
fbem-4892	239	5	results	result	VERB
fbem-4892	239	6	variable	variable	ADJ
fbem-4892	239	7	relationships	relationship	NOUN
fbem-4892	239	8	unstandardized	unstandardized	ADJ
fbem-4892	239	9	coefficients	coefficient	NOUN
fbem-4892	239	10	standardized	standardize	VERB
fbem-4892	239	11	coefficient	coefficient	NOUN
fbem-4892	239	12	standard	standard	ADJ
fbem-4892	239	13	error	error	NOUN
fbem-4892	239	14	(	(	PUNCT
fbem-4892	239	15	s.e	s.e	PROPN
fbem-4892	239	16	.	.	PROPN
fbem-4892	239	17	)	)	PUNCT
fbem-4892	240	1	t	t	NOUN
fbem-4892	240	2	-	-	PUNCT
fbem-4892	240	3	value	value	NOUN
fbem-4892	240	4	significance	significance	NOUN
fbem-4892	240	5	level	level	NOUN
fbem-4892	240	6	(	(	PUNCT
fbem-4892	240	7	p	p	NOUN
fbem-4892	240	8	)	)	PUNCT
fbem-4892	240	9	mult	mult	PROPN
fbem-4892	240	10	-	-	PUNCT
fbem-4892	240	11	ichannel	ichannel	PROPN
fbem-4892	240	12	integration	integration	NOUN
fbem-4892	240	13	quality	quality	NOUN
fbem-4892	240	14	→	→	PUNCT
fbem-4892	240	15	communication	communication	NOUN
fbem-4892	240	16	in	in	ADP
fbem-4892	240	17	customer	customer	NOUN
fbem-4892	240	18	engagement	engagement	NOUN
fbem-4892	240	19	behavior	behavior	NOUN
fbem-4892	240	20	0.293	0.293	NUM
fbem-4892	240	21	0.195	0.195	NUM
fbem-4892	240	22	0.195	0.195	NUM
fbem-4892	240	23	2.896	2.896	NUM
fbem-4892	240	24	*	*	PUNCT
fbem-4892	240	25	*	*	PUNCT
fbem-4892	240	26	multi	multi	ADJ
fbem-4892	240	27	-	-	ADJ
fbem-4892	240	28	channel	channel	NOUN
fbem-4892	240	29	integration	integration	NOUN
fbem-4892	240	30	quality	quality	NOUN
fbem-4892	240	31	→	→	SYM
fbem-4892	240	32	collaboration	collaboration	NOUN
fbem-4892	240	33	in	in	ADP
fbem-4892	240	34	customer	customer	NOUN
fbem-4892	240	35	engagement	engagement	NOUN
fbem-4892	240	36	behavior	behavior	NOUN
fbem-4892	240	37	0.379	0.379	NUM
fbem-4892	240	38	0.234	0.234	NUM
fbem-4892	240	39	0.234	0.234	NUM
fbem-4892	240	40	3.471	3.471	NUM
fbem-4892	240	41	*	*	PUNCT
fbem-4892	240	42	*	*	PUNCT
fbem-4892	240	43	*	*	PUNCT
fbem-4892	240	44	multi	multi	ADJ
fbem-4892	240	45	-	-	ADJ
fbem-4892	240	46	channel	channel	NOUN
fbem-4892	240	47	integration	integration	NOUN
fbem-4892	240	48	quality	quality	NOUN
fbem-4892	240	49	→	→	SYM
fbem-4892	240	50	product	product	NOUN
fbem-4892	240	51	involvement	involvement	NOUN
fbem-4892	240	52	0.876	0.876	NUM
fbem-4892	240	53	0.638	0.638	NUM
fbem-4892	240	54	0.084	0.084	NUM
fbem-4892	240	55	10.366	10.366	NUM
fbem-4892	240	56	*	*	PUNCT
fbem-4892	240	57	*	*	PUNCT
fbem-4892	240	58	*	*	PUNCT
fbem-4892	240	59	product	product	NOUN
fbem-4892	240	60	involvement	involvement	NOUN
fbem-4892	240	61	→	→	PUNCT
fbem-4892	240	62	communication	communication	NOUN
fbem-4892	240	63	in	in	ADP
fbem-4892	240	64	customer	customer	NOUN
fbem-4892	240	65	engagement	engagement	NOUN
fbem-4892	240	66	behavior	behavior	NOUN
fbem-4892	240	67	0.367	0.367	NUM
fbem-4892	240	68	0.335	0.335	NUM
fbem-4892	240	69	0.074	0.074	NUM
fbem-4892	240	70	4.952	4.952	NUM
fbem-4892	240	71	*	*	PUNCT
fbem-4892	240	72	*	*	PUNCT
fbem-4892	240	73	*	*	PUNCT
fbem-4892	240	74	product	product	NOUN
fbem-4892	240	75	involvement→collaboration	involvement→collaboration	NOUN
fbem-4892	240	76	in	in	ADP
fbem-4892	240	77	customer	customer	NOUN
fbem-4892	240	78	engagement	engagement	NOUN
fbem-4892	240	79	behavior	behavior	NOUN
fbem-4892	240	80	0.377	0.377	NUM
fbem-4892	240	81	0.318	0.318	NUM
fbem-4892	240	82	0.079	0.079	NUM
fbem-4892	240	83	4.767	4.767	NUM
fbem-4892	240	84	*	*	PUNCT
fbem-4892	240	85	*	*	PUNCT
fbem-4892	240	86	*	*	PUNCT
fbem-4892	240	87	multi	multi	ADJ
fbem-4892	240	88	-	-	ADJ
fbem-4892	240	89	channel	channel	NOUN
fbem-4892	240	90	integration	integration	NOUN
fbem-4892	240	91	quality	quality	NOUN
fbem-4892	240	92	→	→	SYM
fbem-4892	240	93	service	service	NOUN
fbem-4892	240	94	quality	quality	NOUN
fbem-4892	240	95	transparency	transparency	NOUN
fbem-4892	240	96	0.940	0.940	NUM
fbem-4892	240	97	0.822	0.822	NUM
fbem-4892	240	98	0.083	0.083	NUM
fbem-4892	240	99	11.341	11.341	NUM
fbem-4892	240	100	*	*	PUNCT
fbem-4892	240	101	*	*	PUNCT
fbem-4892	240	102	*	*	PUNCT
fbem-4892	240	103	multi	multi	ADJ
fbem-4892	240	104	-	-	ADJ
fbem-4892	240	105	channel	channel	NOUN
fbem-4892	240	106	integration	integration	NOUN
fbem-4892	240	107	quality	quality	NOUN
fbem-4892	240	108	→	→	SYM
fbem-4892	240	109	freedom	freedom	NOUN
fbem-4892	240	110	of	of	ADP
fbem-4892	240	111	channel	channel	NOUN
fbem-4892	240	112	choice	choice	NOUN
fbem-4892	240	113	1.000	1.000	NUM
fbem-4892	240	114	0.868	0.868	NUM
fbem-4892	240	115	multi	multi	ADJ
fbem-4892	240	116	-	-	ADJ
fbem-4892	240	117	channel	channel	ADJ
fbem-4892	240	118	integration	integration	NOUN
fbem-4892	240	119	quality	quality	NOUN
fbem-4892	240	120	→	→	SYM
fbem-4892	240	121	process	process	NOUN
fbem-4892	240	122	consistency	consistency	NOUN
fbem-4892	240	123	0.995	0.995	NUM
fbem-4892	240	124	0.900	0.900	NUM
fbem-4892	240	125	0.084	0.084	NUM
fbem-4892	240	126	11.831	11.831	NUM
fbem-4892	240	127	*	*	PUNCT
fbem-4892	240	128	*	*	PUNCT
fbem-4892	240	129	*	*	PUNCT
fbem-4892	240	130	multi	multi	ADJ
fbem-4892	240	131	-	-	ADJ
fbem-4892	240	132	channel	channel	NOUN
fbem-4892	240	133	integration	integration	NOUN
fbem-4892	240	134	quality	quality	NOUN
fbem-4892	240	135	→	→	SYM
fbem-4892	240	136	information	information	NOUN
fbem-4892	240	137	consistency	consistency	NOUN
fbem-4892	240	138	1.048	1.048	NUM
fbem-4892	240	139	0.882	0.882	NUM
fbem-4892	240	140	0.089	0.089	NUM
fbem-4892	240	141	11.736	11.736	NUM
fbem-4892	240	142	*	*	PUNCT
fbem-4892	240	143	*	*	PUNCT
fbem-4892	240	144	*	*	PUNCT
fbem-4892	240	145	5.3	5.3	NUM
fbem-4892	240	146	.	.	PUNCT
fbem-4892	241	1	mediating	mediate	VERB
fbem-4892	241	2	effect	effect	NOUN
fbem-4892	241	3	test	test	NOUN
fbem-4892	241	4	bootstrap	bootstrap	NOUN
fbem-4892	241	5	method	method	NOUN
fbem-4892	241	6	(	(	PUNCT
fbem-4892	241	7	bootstrap	bootstrap	NOUN
fbem-4892	241	8	)	)	PUNCT
fbem-4892	241	9	was	be	AUX
fbem-4892	241	10	used	use	VERB
fbem-4892	241	11	to	to	PART
fbem-4892	241	12	test	test	VERB
fbem-4892	241	13	the	the	DET
fbem-4892	241	14	robustness	robustness	NOUN
fbem-4892	241	15	of	of	ADP
fbem-4892	241	16	product	product	NOUN
fbem-4892	241	17	involvement	involvement	NOUN
fbem-4892	241	18	as	as	ADP
fbem-4892	241	19	a	a	DET
fbem-4892	241	20	mediating	mediate	VERB
fbem-4892	241	21	effect	effect	NOUN
fbem-4892	241	22	.	.	PUNCT
fbem-4892	242	1	a	a	DET
fbem-4892	242	2	sample	sample	NOUN
fbem-4892	242	3	of	of	ADP
fbem-4892	242	4	5000	5000	NUM
fbem-4892	242	5	times	time	NOUN
fbem-4892	242	6	was	be	AUX
fbem-4892	242	7	selected	select	VERB
fbem-4892	242	8	and	and	CCONJ
fbem-4892	242	9	the	the	DET
fbem-4892	242	10	confidence	confidence	NOUN
fbem-4892	242	11	interval	interval	NOUN
fbem-4892	242	12	was	be	AUX
fbem-4892	242	13	set	set	VERB
fbem-4892	242	14	at	at	ADP
fbem-4892	242	15	the	the	DET
fbem-4892	242	16	level	level	NOUN
fbem-4892	242	17	of	of	ADP
fbem-4892	242	18	95	95	NUM
fbem-4892	242	19	%	%	NOUN
fbem-4892	242	20	,	,	PUNCT
fbem-4892	242	21	bias	bias	NOUN
fbem-4892	242	22	-	-	PUNCT
fbem-4892	242	23	corrected	correct	VERB
fbem-4892	242	24	and	and	CCONJ
fbem-4892	242	25	per⁃centile	per⁃centile	NOUN
fbem-4892	242	26	were	be	AUX
fbem-4892	242	27	used	use	VERB
fbem-4892	242	28	to	to	PART
fbem-4892	242	29	make	make	VERB
fbem-4892	242	30	the	the	DET
fbem-4892	242	31	judgments	judgment	NOUN
fbem-4892	242	32	,	,	PUNCT
fbem-4892	242	33	and	and	CCONJ
fbem-4892	242	34	if	if	SCONJ
fbem-4892	242	35	the	the	DET
fbem-4892	242	36	confidence	confidence	NOUN
fbem-4892	242	37	interval	interval	NOUN
fbem-4892	242	38	did	do	AUX
fbem-4892	242	39	not	not	PART
fbem-4892	242	40	contain	contain	VERB
fbem-4892	242	41	0	0	NUM
fbem-4892	242	42	,	,	PUNCT
fbem-4892	242	43	it	it	PRON
fbem-4892	242	44	indicated	indicate	VERB
fbem-4892	242	45	that	that	SCONJ
fbem-4892	242	46	the	the	DET
fbem-4892	242	47	mediating	mediate	VERB
fbem-4892	242	48	effect	effect	NOUN
fbem-4892	242	49	existed	exist	VERB
fbem-4892	242	50	.	.	PUNCT
fbem-4892	243	1	the	the	DET
fbem-4892	243	2	effect	effect	NOUN
fbem-4892	243	3	diagram	diagram	NOUN
fbem-4892	243	4	of	of	ADP
fbem-4892	243	5	product	product	NOUN
fbem-4892	243	6	involvement	involvement	NOUN
fbem-4892	243	7	playing	play	VERB
fbem-4892	243	8	a	a	DET
fbem-4892	243	9	mediating	mediate	VERB
fbem-4892	243	10	role	role	NOUN
fbem-4892	243	11	between	between	ADP
fbem-4892	243	12	the	the	DET
fbem-4892	243	13	multi	multi	ADJ
fbem-4892	243	14	-	-	ADJ
fbem-4892	243	15	channel	channel	NOUN
fbem-4892	243	16	integration	integration	NOUN
fbem-4892	243	17	quality	quality	NOUN
fbem-4892	243	18	and	and	CCONJ
fbem-4892	243	19	the	the	DET
fbem-4892	243	20	communication	communication	NOUN
fbem-4892	243	21	in	in	ADP
fbem-4892	243	22	customer	customer	NOUN
fbem-4892	243	23	engagement	engagement	NOUN
fbem-4892	243	24	behavior	behavior	NOUN
fbem-4892	243	25	is	be	AUX
fbem-4892	243	26	shown	show	VERB
fbem-4892	243	27	in	in	ADP
fbem-4892	243	28	table	table	NOUN
fbem-4892	243	29	6	6	NUM
fbem-4892	243	30	.	.	PUNCT
fbem-4892	244	1	the	the	DET
fbem-4892	244	2	confidence	confidence	NOUN
fbem-4892	244	3	intervals	interval	NOUN
fbem-4892	244	4	of	of	ADP
fbem-4892	244	5	both	both	DET
fbem-4892	244	6	methods	method	NOUN
fbem-4892	244	7	do	do	AUX
fbem-4892	244	8	not	not	PART
fbem-4892	244	9	contain	contain	VERB
fbem-4892	244	10	0	0	NUM
fbem-4892	244	11	,	,	PUNCT
fbem-4892	244	12	indicating	indicate	VERB
fbem-4892	244	13	that	that	SCONJ
fbem-4892	244	14	product	product	NOUN
fbem-4892	244	15	involvement	involvement	NOUN
fbem-4892	244	16	plays	play	VERB
fbem-4892	244	17	a	a	DET
fbem-4892	244	18	partially	partially	ADV
fbem-4892	244	19	mediating	mediate	VERB
fbem-4892	244	20	role	role	NOUN
fbem-4892	244	21	between	between	ADP
fbem-4892	244	22	the	the	DET
fbem-4892	244	23	multi	multi	ADJ
fbem-4892	244	24	-	-	ADJ
fbem-4892	244	25	channel	channel	NOUN
fbem-4892	244	26	integration	integration	NOUN
fbem-4892	244	27	quality	quality	NOUN
fbem-4892	244	28	and	and	CCONJ
fbem-4892	244	29	the	the	DET
fbem-4892	244	30	communication	communication	NOUN
fbem-4892	244	31	in	in	ADP
fbem-4892	244	32	customer	customer	NOUN
fbem-4892	244	33	engagement	engagement	NOUN
fbem-4892	244	34	behavior	behavior	NOUN
fbem-4892	244	35	,	,	PUNCT
fbem-4892	244	36	and	and	CCONJ
fbem-4892	244	37	the	the	DET
fbem-4892	244	38	size	size	NOUN
fbem-4892	244	39	of	of	ADP
fbem-4892	244	40	the	the	DET
fbem-4892	244	41	mediating	mediate	VERB
fbem-4892	244	42	effect	effect	NOUN
fbem-4892	244	43	is	be	AUX
fbem-4892	244	44	0.322	0.322	NUM
fbem-4892	244	45	,	,	PUNCT
fbem-4892	244	46	accounting	account	VERB
fbem-4892	244	47	for	for	ADP
fbem-4892	244	48	52.36	52.36	NUM
fbem-4892	244	49	%	%	NOUN
fbem-4892	244	50	(	(	PUNCT
fbem-4892	244	51	i.e.	i.e.	X
fbem-4892	244	52	,	,	PUNCT
fbem-4892	244	53	0.322/	0.322/	NUM
fbem-4892	244	54	0.615	0.615	NUM
fbem-4892	244	55	)	)	PUNCT
fbem-4892	244	56	,	,	PUNCT
fbem-4892	244	57	i.e.	i.e.	X
fbem-4892	244	58	,	,	PUNCT
fbem-4892	244	59	hypothesis	hypothesis	NOUN
fbem-4892	244	60	h4a	h4a	NOUN
fbem-4892	244	61	holds	hold	VERB
fbem-4892	244	62	.	.	PUNCT
fbem-4892	245	1	the	the	DET
fbem-4892	245	2	effect	effect	NOUN
fbem-4892	245	3	plot	plot	NOUN
fbem-4892	245	4	of	of	ADP
fbem-4892	245	5	product	product	NOUN
fbem-4892	245	6	involvement	involvement	NOUN
fbem-4892	245	7	playing	play	VERB
fbem-4892	245	8	a	a	DET
fbem-4892	245	9	mediating	mediate	VERB
fbem-4892	245	10	role	role	NOUN
fbem-4892	245	11	between	between	ADP
fbem-4892	245	12	the	the	DET
fbem-4892	245	13	multi	multi	ADJ
fbem-4892	245	14	-	-	ADJ
fbem-4892	245	15	channel	channel	NOUN
fbem-4892	245	16	integration	integration	NOUN
fbem-4892	245	17	quality	quality	NOUN
fbem-4892	245	18	and	and	CCONJ
fbem-4892	245	19	collaboration	collaboration	NOUN
fbem-4892	245	20	in	in	ADP
fbem-4892	245	21	customer	customer	NOUN
fbem-4892	245	22	engagement	engagement	NOUN
fbem-4892	245	23	behavior	behavior	NOUN
fbem-4892	245	24	is	be	AUX
fbem-4892	245	25	shown	show	VERB
fbem-4892	245	26	in	in	ADP
fbem-4892	245	27	table	table	NOUN
fbem-4892	245	28	7	7	NUM
fbem-4892	245	29	,	,	PUNCT
fbem-4892	245	30	and	and	CCONJ
fbem-4892	245	31	the	the	DET
fbem-4892	245	32	confidence	confidence	NOUN
fbem-4892	245	33	intervals	interval	NOUN
fbem-4892	245	34	of	of	ADP
fbem-4892	245	35	both	both	DET
fbem-4892	245	36	methods	method	NOUN
fbem-4892	245	37	do	do	AUX
fbem-4892	245	38	not	not	PART
fbem-4892	245	39	contain	contain	VERB
fbem-4892	245	40	0	0	NUM
fbem-4892	245	41	,	,	PUNCT
fbem-4892	245	42	indicating	indicate	VERB
fbem-4892	245	43	that	that	SCONJ
fbem-4892	245	44	product	product	NOUN
fbem-4892	245	45	involvement	involvement	NOUN
fbem-4892	245	46	plays	play	VERB
fbem-4892	245	47	a	a	DET
fbem-4892	245	48	partially	partially	ADV
fbem-4892	245	49	mediating	mediate	VERB
fbem-4892	245	50	role	role	NOUN
fbem-4892	245	51	between	between	ADP
fbem-4892	245	52	the	the	DET
fbem-4892	245	53	multi	multi	ADJ
fbem-4892	245	54	-	-	ADJ
fbem-4892	245	55	channel	channel	NOUN
fbem-4892	245	56	integration	integration	NOUN
fbem-4892	245	57	quality	quality	NOUN
fbem-4892	245	58	and	and	CCONJ
fbem-4892	245	59	communication	communication	NOUN
fbem-4892	245	60	in	in	ADP
fbem-4892	245	61	customer	customer	NOUN
fbem-4892	245	62	engagement	engagement	NOUN
fbem-4892	245	63	behavior	behavior	NOUN
fbem-4892	245	64	,	,	PUNCT
fbem-4892	245	65	and	and	CCONJ
fbem-4892	245	66	the	the	DET
fbem-4892	245	67	size	size	NOUN
fbem-4892	245	68	of	of	ADP
fbem-4892	245	69	the	the	DET
fbem-4892	245	70	mediating	mediate	VERB
fbem-4892	245	71	effect	effect	NOUN
fbem-4892	245	72	is	be	AUX
fbem-4892	245	73	0.330	0.330	NUM
fbem-4892	245	74	,	,	PUNCT
fbem-4892	245	75	accounting	account	VERB
fbem-4892	245	76	for	for	ADP
fbem-4892	245	77	46.54	46.54	NUM
fbem-4892	245	78	%	%	NOUN
fbem-4892	245	79	(	(	PUNCT
fbem-4892	245	80	i.e.	i.e.	X
fbem-4892	245	81	,	,	PUNCT
fbem-4892	245	82	0.330/	0.330/	NUM
fbem-4892	245	83	0.709	0.709	NUM
fbem-4892	245	84	)	)	PUNCT
fbem-4892	245	85	,	,	PUNCT
fbem-4892	245	86	i.e.	i.e.	X
fbem-4892	245	87	,	,	PUNCT
fbem-4892	245	88	hypothesis	hypothesis	NOUN
fbem-4892	245	89	h4b	h4b	PROPN
fbem-4892	245	90	holds	hold	VERB
fbem-4892	245	91	.	.	PUNCT
fbem-4892	246	1	196	196	NUM
fbem-4892	246	2	table	table	NOUN
fbem-4892	246	3	6	6	NUM
fbem-4892	246	4	.	.	PUNCT
fbem-4892	246	5	product	product	NOUN
fbem-4892	246	6	involvement	involvement	NOUN
fbem-4892	246	7	plays	play	VERB
fbem-4892	246	8	a	a	DET
fbem-4892	246	9	mediating	mediate	VERB
fbem-4892	246	10	role	role	NOUN
fbem-4892	246	11	between	between	ADP
fbem-4892	246	12	the	the	DET
fbem-4892	246	13	multi	multi	ADJ
fbem-4892	246	14	-	-	ADJ
fbem-4892	246	15	channel	channel	NOUN
fbem-4892	246	16	integration	integration	NOUN
fbem-4892	246	17	quality	quality	NOUN
fbem-4892	246	18	and	and	CCONJ
fbem-4892	246	19	communication	communication	NOUN
fbem-4892	246	20	in	in	ADP
fbem-4892	246	21	customer	customer	NOUN
fbem-4892	246	22	engagement	engagement	NOUN
fbem-4892	246	23	behavior	behavior	NOUN
fbem-4892	246	24	.	.	PUNCT
fbem-4892	247	1	variable	variable	ADJ
fbem-4892	247	2	relationships	relationship	NOUN
fbem-4892	247	3	point	point	NOUN
fbem-4892	247	4	estimate	estimate	VERB
fbem-4892	247	5	coefficient	coefficient	NOUN
fbem-4892	247	6	multiplication	multiplication	NOUN
fbem-4892	247	7	product	product	NOUN
fbem-4892	247	8	bootstrap	bootstrap	NOUN
fbem-4892	247	9	(	(	PUNCT
fbem-4892	247	10	95	95	NUM
fbem-4892	247	11	%	%	NOUN
fbem-4892	247	12	confidence	confidence	NOUN
fbem-4892	247	13	onterval	onterval	NOUN
fbem-4892	247	14	)	)	PUNCT
fbem-4892	247	15	bias	bias	NOUN
fbem-4892	247	16	-	-	PUNCT
fbem-4892	247	17	corrected	correct	VERB
fbem-4892	247	18	method	method	NOUN
fbem-4892	247	19	percentile	percentile	ADJ
fbem-4892	247	20	method	method	NOUN
fbem-4892	247	21	standard	standard	ADJ
fbem-4892	247	22	error	error	NOUN
fbem-4892	247	23	(	(	PUNCT
fbem-4892	247	24	s.e	s.e	PROPN
fbem-4892	247	25	.	.	PROPN
fbem-4892	247	26	)	)	PUNCT
fbem-4892	247	27	threshold	threshold	NOUN
fbem-4892	247	28	(	(	PUNCT
fbem-4892	247	29	z	z	NOUN
fbem-4892	247	30	)	)	PUNCT
fbem-4892	247	31	lower	low	ADJ
fbem-4892	247	32	limit	limit	VERB
fbem-4892	247	33	upper	upper	ADJ
fbem-4892	247	34	limit	limit	NOUN
fbem-4892	247	35	lower	low	ADJ
fbem-4892	247	36	limit	limit	VERB
fbem-4892	247	37	upper	upper	ADJ
fbem-4892	247	38	limit	limit	NOUN
fbem-4892	247	39	multi	multi	ADJ
fbem-4892	247	40	-	-	ADJ
fbem-4892	247	41	channel	channel	ADJ
fbem-4892	247	42	integration	integration	NOUN
fbem-4892	247	43	quality	quality	NOUN
fbem-4892	247	44	→	→	PUNCT
fbem-4892	247	45	communication	communication	NOUN
fbem-4892	247	46	total	total	ADJ
fbem-4892	247	47	effect	effect	NOUN
fbem-4892	247	48	0.615	0.615	NUM
fbem-4892	247	49	0.083	0.083	NUM
fbem-4892	247	50	7.410	7.410	NUM
fbem-4892	247	51	0.471	0.471	NUM
fbem-4892	247	52	0.805	0.805	NUM
fbem-4892	247	53	0.461	0.461	NUM
fbem-4892	247	54	0.788	0.788	NUM
fbem-4892	247	55	direct	direct	ADJ
fbem-4892	247	56	effect	effect	NOUN
fbem-4892	247	57	0.293	0.293	NUM
fbem-4892	247	58	0.114	0.114	NUM
fbem-4892	247	59	2.570	2.570	NUM
fbem-4892	247	60	0.077	0.077	NUM
fbem-4892	247	61	0.524	0.524	NUM
fbem-4892	247	62	0.060	0.060	NUM
fbem-4892	247	63	0.509	0.509	NUM
fbem-4892	247	64	indirect	indirect	ADJ
fbem-4892	247	65	effect	effect	NOUN
fbem-4892	247	66	0.322	0.322	NUM
fbem-4892	247	67	0.093	0.093	NUM
fbem-4892	247	68	3.462	3.462	NUM
fbem-4892	247	69	0.161	0.161	NUM
fbem-4892	247	70	0.522	0.522	NUM
fbem-4892	247	71	0.160	0.160	NUM
fbem-4892	247	72	0.522	0.522	NUM
fbem-4892	247	73	table	table	NOUN
fbem-4892	247	74	7	7	NUM
fbem-4892	247	75	.	.	PUNCT
fbem-4892	248	1	product	product	NOUN
fbem-4892	248	2	involvement	involvement	NOUN
fbem-4892	248	3	mediates	mediate	NOUN
fbem-4892	248	4	between	between	ADP
fbem-4892	248	5	the	the	DET
fbem-4892	248	6	multi	multi	ADJ
fbem-4892	248	7	-	-	ADJ
fbem-4892	248	8	channel	channel	NOUN
fbem-4892	248	9	integration	integration	NOUN
fbem-4892	248	10	quality	quality	NOUN
fbem-4892	248	11	and	and	CCONJ
fbem-4892	248	12	collaboration	collaboration	NOUN
fbem-4892	248	13	in	in	ADP
fbem-4892	248	14	customer	customer	NOUN
fbem-4892	248	15	incorporation	incorporation	NOUN
fbem-4892	248	16	behavior	behavior	NOUN
fbem-4892	248	17	.	.	PUNCT
fbem-4892	249	1	variable	variable	ADJ
fbem-4892	249	2	relationships	relationship	NOUN
fbem-4892	249	3	point	point	NOUN
fbem-4892	249	4	estimate	estimate	VERB
fbem-4892	249	5	coefficient	coefficient	NOUN
fbem-4892	249	6	multiplication	multiplication	NOUN
fbem-4892	249	7	product	product	NOUN
fbem-4892	249	8	bootstrap	bootstrap	NOUN
fbem-4892	249	9	(	(	PUNCT
fbem-4892	249	10	95	95	NUM
fbem-4892	249	11	%	%	NOUN
fbem-4892	249	12	confidence	confidence	NOUN
fbem-4892	249	13	interval	interval	NOUN
fbem-4892	249	14	)	)	PUNCT
fbem-4892	249	15	bias	bias	NOUN
fbem-4892	249	16	-	-	PUNCT
fbem-4892	249	17	corrected	correct	VERB
fbem-4892	249	18	method	method	NOUN
fbem-4892	249	19	percentile	percentile	ADJ
fbem-4892	249	20	method	method	NOUN
fbem-4892	249	21	standard	standard	ADJ
fbem-4892	249	22	error	error	NOUN
fbem-4892	249	23	(	(	PUNCT
fbem-4892	249	24	s.e	s.e	PROPN
fbem-4892	249	25	.	.	PROPN
fbem-4892	249	26	)	)	PUNCT
fbem-4892	249	27	threshold	threshold	NOUN
fbem-4892	249	28	(	(	PUNCT
fbem-4892	249	29	z	z	NOUN
fbem-4892	249	30	)	)	PUNCT
fbem-4892	249	31	lower	low	ADJ
fbem-4892	249	32	limit	limit	VERB
fbem-4892	249	33	upper	upper	ADJ
fbem-4892	249	34	limit	limit	NOUN
fbem-4892	249	35	lower	low	ADJ
fbem-4892	249	36	limit	limit	VERB
fbem-4892	249	37	upper	upper	ADJ
fbem-4892	249	38	limit	limit	NOUN
fbem-4892	249	39	multi	multi	ADJ
fbem-4892	249	40	-	-	ADJ
fbem-4892	249	41	channel	channel	ADJ
fbem-4892	249	42	integration	integration	NOUN
fbem-4892	249	43	quality	quality	NOUN
fbem-4892	249	44	→collaboration	→collaboration	NOUN
fbem-4892	249	45	total	total	ADJ
fbem-4892	249	46	effect	effect	NOUN
fbem-4892	249	47	0.709	0.709	NUM
fbem-4892	249	48	0.090	0.090	NUM
fbem-4892	249	49	7.878	7.878	NUM
fbem-4892	249	50	0.552	0.552	NUM
fbem-4892	249	51	0.904	0.904	NUM
fbem-4892	249	52	0.549	0.549	NUM
fbem-4892	249	53	0.902	0.902	NUM
fbem-4892	249	54	direct	direct	ADJ
fbem-4892	249	55	effect	effect	NOUN
fbem-4892	249	56	0.379	0.379	NUM
fbem-4892	249	57	0.116	0.116	NUM
fbem-4892	249	58	3.267	3.267	NUM
fbem-4892	249	59	0.164	0.164	NUM
fbem-4892	249	60	0.617	0.617	NUM
fbem-4892	249	61	0.153	0.153	NUM
fbem-4892	249	62	0.610	0.610	NUM
fbem-4892	249	63	indirect	indirect	ADJ
fbem-4892	249	64	effect	effect	NOUN
fbem-4892	249	65	0.330	0.330	NUM
fbem-4892	249	66	0.087	0.087	NUM
fbem-4892	249	67	3.793	3.793	NUM
fbem-4892	249	68	0.181	0.181	NUM
fbem-4892	249	69	0.520	0.520	NUM
fbem-4892	249	70	0.180	0.180	NUM
fbem-4892	249	71	0.519	0.519	NUM
fbem-4892	249	72	5.4	5.4	NUM
fbem-4892	249	73	.	.	PUNCT
fbem-4892	250	1	moderating	moderate	VERB
fbem-4892	250	2	effect	effect	NOUN
fbem-4892	250	3	test	test	NOUN
fbem-4892	250	4	in	in	ADP
fbem-4892	250	5	order	order	NOUN
fbem-4892	250	6	to	to	PART
fbem-4892	250	7	verify	verify	VERB
fbem-4892	250	8	the	the	DET
fbem-4892	250	9	moderating	moderate	VERB
fbem-4892	250	10	effect	effect	NOUN
fbem-4892	250	11	of	of	ADP
fbem-4892	250	12	regulatory	regulatory	ADJ
fbem-4892	250	13	orientation	orientation	NOUN
fbem-4892	250	14	(	(	PUNCT
fbem-4892	250	15	promotion	promotion	NOUN
fbem-4892	250	16	orientation	orientation	NOUN
fbem-4892	250	17	,	,	PUNCT
fbem-4892	250	18	defense	defense	NOUN
fbem-4892	250	19	orientation	orientation	NOUN
fbem-4892	250	20	)	)	PUNCT
fbem-4892	250	21	between	between	ADP
fbem-4892	250	22	product	product	NOUN
fbem-4892	250	23	involvement	involvement	NOUN
fbem-4892	250	24	and	and	CCONJ
fbem-4892	250	25	customer	customer	NOUN
fbem-4892	250	26	engagement	engagement	NOUN
fbem-4892	250	27	behavior	behavior	NOUN
fbem-4892	250	28	(	(	PUNCT
fbem-4892	250	29	communication	communication	NOUN
fbem-4892	250	30	,	,	PUNCT
fbem-4892	250	31	collaboration	collaboration	NOUN
fbem-4892	250	32	)	)	PUNCT
fbem-4892	250	33	,	,	PUNCT
fbem-4892	250	34	regression	regression	VERB
fbem-4892	250	35	analysis	analysis	NOUN
fbem-4892	250	36	is	be	AUX
fbem-4892	250	37	used	use	VERB
fbem-4892	250	38	.	.	PUNCT
fbem-4892	251	1	to	to	PART
fbem-4892	251	2	reduce	reduce	VERB
fbem-4892	251	3	the	the	DET
fbem-4892	251	4	possibility	possibility	NOUN
fbem-4892	251	5	of	of	ADP
fbem-4892	251	6	multicollinearity	multicollinearity	NOUN
fbem-4892	251	7	,	,	PUNCT
fbem-4892	251	8	product	product	NOUN
fbem-4892	251	9	involvement	involvement	NOUN
fbem-4892	251	10	and	and	CCONJ
fbem-4892	251	11	regulatory	regulatory	ADJ
fbem-4892	251	12	orientations	orientation	NOUN
fbem-4892	251	13	(	(	PUNCT
fbem-4892	251	14	promotion	promotion	NOUN
fbem-4892	251	15	and	and	CCONJ
fbem-4892	251	16	defense	defense	NOUN
fbem-4892	251	17	orientations	orientation	NOUN
fbem-4892	251	18	)	)	PUNCT
fbem-4892	251	19	were	be	AUX
fbem-4892	251	20	standardized	standardize	VERB
fbem-4892	251	21	before	before	SCONJ
fbem-4892	251	22	the	the	DET
fbem-4892	251	23	regression	regression	NOUN
fbem-4892	251	24	analysis	analysis	NOUN
fbem-4892	251	25	was	be	AUX
fbem-4892	251	26	conducted	conduct	VERB
fbem-4892	251	27	.	.	PUNCT
fbem-4892	252	1	the	the	DET
fbem-4892	252	2	results	result	NOUN
fbem-4892	252	3	of	of	ADP
fbem-4892	252	4	the	the	DET
fbem-4892	252	5	data	data	NOUN
fbem-4892	252	6	analysis	analysis	NOUN
fbem-4892	252	7	(	(	PUNCT
fbem-4892	252	8	see	see	VERB
fbem-4892	252	9	tables	table	NOUN
fbem-4892	252	10	8	8	NUM
fbem-4892	252	11	,	,	PUNCT
fbem-4892	252	12	9	9	NUM
fbem-4892	252	13	,	,	PUNCT
fbem-4892	252	14	10	10	NUM
fbem-4892	252	15	,	,	PUNCT
fbem-4892	252	16	and	and	CCONJ
fbem-4892	252	17	11	11	NUM
fbem-4892	252	18	)	)	PUNCT
fbem-4892	252	19	showed	show	VERB
fbem-4892	252	20	that	that	SCONJ
fbem-4892	252	21	the	the	DET
fbem-4892	252	22	interaction	interaction	NOUN
fbem-4892	252	23	term	term	NOUN
fbem-4892	252	24	of	of	ADP
fbem-4892	252	25	product	product	NOUN
fbem-4892	252	26	involvement	involvement	NOUN
fbem-4892	252	27	and	and	CCONJ
fbem-4892	252	28	promotion	promotion	NOUN
fbem-4892	252	29	orientation	orientation	NOUN
fbem-4892	252	30	had	have	VERB
fbem-4892	252	31	a	a	DET
fbem-4892	252	32	significant	significant	ADJ
fbem-4892	252	33	positive	positive	ADJ
fbem-4892	252	34	effect	effect	NOUN
fbem-4892	252	35	on	on	ADP
fbem-4892	252	36	customer	customer	NOUN
fbem-4892	252	37	engagement	engagement	NOUN
fbem-4892	252	38	behavior	behavior	NOUN
fbem-4892	252	39	(	(	PUNCT
fbem-4892	252	40	communication	communication	NOUN
fbem-4892	252	41	,	,	PUNCT
fbem-4892	252	42	collaboration	collaboration	NOUN
fbem-4892	252	43	)	)	PUNCT
fbem-4892	252	44	(	(	PUNCT
fbem-4892	252	45	α=0.144	α=0.144	NUM
fbem-4892	252	46	,	,	PUNCT
fbem-4892	252	47	p<0.01	p<0.01	PROPN
fbem-4892	252	48	;	;	PUNCT
fbem-4892	252	49	β=0.072	β=0.072	NOUN
fbem-4892	252	50	,	,	PUNCT
fbem-4892	252	51	p<0.05	p<0.05	NOUN
fbem-4892	252	52	)	)	PUNCT
fbem-4892	252	53	,	,	PUNCT
fbem-4892	252	54	and	and	CCONJ
fbem-4892	252	55	the	the	DET
fbem-4892	252	56	interaction	interaction	NOUN
fbem-4892	252	57	term	term	NOUN
fbem-4892	252	58	of	of	ADP
fbem-4892	252	59	product	product	NOUN
fbem-4892	252	60	involvement	involvement	NOUN
fbem-4892	252	61	and	and	CCONJ
fbem-4892	252	62	defense	defense	NOUN
fbem-4892	252	63	orientation	orientation	NOUN
fbem-4892	252	64	had	have	VERB
fbem-4892	252	65	a	a	DET
fbem-4892	252	66	significant	significant	ADJ
fbem-4892	252	67	negative	negative	ADJ
fbem-4892	252	68	effect	effect	NOUN
fbem-4892	252	69	on	on	ADP
fbem-4892	252	70	customer	customer	NOUN
fbem-4892	252	71	engagement	engagement	NOUN
fbem-4892	252	72	behavior	behavior	NOUN
fbem-4892	252	73	(	(	PUNCT
fbem-4892	252	74	communication	communication	NOUN
fbem-4892	252	75	,	,	PUNCT
fbem-4892	252	76	collaboration	collaboration	NOUN
fbem-4892	252	77	)	)	PUNCT
fbem-4892	252	78	(	(	PUNCT
fbem-4892	252	79	α=-0.05	α=-0.05	NUM
fbem-4892	252	80	)	)	PUNCT
fbem-4892	252	81	.	.	PUNCT
fbem-4892	253	1	the	the	DET
fbem-4892	253	2	negative	negative	ADJ
fbem-4892	253	3	effect	effect	NOUN
fbem-4892	253	4	was	be	AUX
fbem-4892	253	5	significant	significant	ADJ
fbem-4892	253	6	(	(	PUNCT
fbem-4892	253	7	α=-0.113	α=-0.113	X
fbem-4892	253	8	,	,	PUNCT
fbem-4892	253	9	p<0.01	p<0.01	PROPN
fbem-4892	253	10	;	;	PUNCT
fbem-4892	253	11	β=-0.093	β=-0.093	NUM
fbem-4892	253	12	,	,	PUNCT
fbem-4892	253	13	p<0.05	p<0.05	NOUN
fbem-4892	253	14	)	)	PUNCT
fbem-4892	253	15	.	.	PUNCT
fbem-4892	254	1	to	to	PART
fbem-4892	254	2	facilitate	facilitate	VERB
fbem-4892	254	3	understanding	understanding	NOUN
fbem-4892	254	4	,	,	PUNCT
fbem-4892	254	5	the	the	DET
fbem-4892	254	6	moderating	moderate	VERB
fbem-4892	254	7	effect	effect	NOUN
fbem-4892	254	8	plots	plot	NOUN
fbem-4892	254	9	(	(	PUNCT
fbem-4892	254	10	as	as	ADP
fbem-4892	254	11	in	in	ADP
fbem-4892	254	12	figures	figure	NOUN
fbem-4892	254	13	3	3	NUM
fbem-4892	254	14	,	,	PUNCT
fbem-4892	254	15	4	4	NUM
fbem-4892	254	16	,	,	PUNCT
fbem-4892	254	17	5	5	NUM
fbem-4892	254	18	,	,	PUNCT
fbem-4892	254	19	and	and	CCONJ
fbem-4892	254	20	6	6	X
fbem-4892	254	21	)	)	PUNCT
fbem-4892	254	22	show	show	VERB
fbem-4892	254	23	that	that	SCONJ
fbem-4892	254	24	the	the	PRON
fbem-4892	254	25	higher	high	ADJ
fbem-4892	254	26	the	the	DET
fbem-4892	254	27	promotion	promotion	NOUN
fbem-4892	254	28	orientation	orientation	NOUN
fbem-4892	254	29	,	,	PUNCT
fbem-4892	254	30	the	the	PRON
fbem-4892	254	31	stronger	strong	ADJ
fbem-4892	254	32	the	the	DET
fbem-4892	254	33	positive	positive	ADJ
fbem-4892	254	34	effect	effect	NOUN
fbem-4892	254	35	on	on	ADP
fbem-4892	254	36	customer	customer	NOUN
fbem-4892	254	37	engagement	engagement	NOUN
fbem-4892	254	38	behavior	behavior	NOUN
fbem-4892	254	39	;	;	PUNCT
fbem-4892	254	40	the	the	PRON
fbem-4892	254	41	higher	high	ADJ
fbem-4892	254	42	the	the	DET
fbem-4892	254	43	defense	defense	NOUN
fbem-4892	254	44	orientation	orientation	NOUN
fbem-4892	254	45	,	,	PUNCT
fbem-4892	254	46	the	the	PRON
fbem-4892	254	47	stronger	strong	ADJ
fbem-4892	254	48	the	the	DET
fbem-4892	254	49	negative	negative	ADJ
fbem-4892	254	50	effect	effect	NOUN
fbem-4892	254	51	on	on	ADP
fbem-4892	254	52	customer	customer	NOUN
fbem-4892	254	53	engagement	engagement	NOUN
fbem-4892	254	54	on	on	ADP
fbem-4892	254	55	behavior	behavior	NOUN
fbem-4892	254	56	(	(	PUNCT
fbem-4892	254	57	communication	communication	NOUN
fbem-4892	254	58	,	,	PUNCT
fbem-4892	254	59	collaboration	collaboration	NOUN
fbem-4892	254	60	)	)	PUNCT
fbem-4892	254	61	,	,	PUNCT
fbem-4892	254	62	i.e.	i.e.	X
fbem-4892	254	63	,	,	PUNCT
fbem-4892	254	64	individual	individual	ADJ
fbem-4892	254	65	regulatory	regulatory	ADJ
fbem-4892	254	66	orientation	orientation	NOUN
fbem-4892	254	67	will	will	AUX
fbem-4892	254	68	have	have	VERB
fbem-4892	254	69	different	different	ADJ
fbem-4892	254	70	effects	effect	NOUN
fbem-4892	254	71	on	on	ADP
fbem-4892	254	72	customer	customer	NOUN
fbem-4892	254	73	engagement	engagement	NOUN
fbem-4892	254	74	behavior	behavior	NOUN
fbem-4892	254	75	(	(	PUNCT
fbem-4892	254	76	communication	communication	NOUN
fbem-4892	254	77	,	,	PUNCT
fbem-4892	254	78	collaboration	collaboration	NOUN
fbem-4892	254	79	)	)	PUNCT
fbem-4892	254	80	by	by	ADP
fbem-4892	254	81	adjusting	adjust	VERB
fbem-4892	254	82	product	product	NOUN
fbem-4892	254	83	involvement	involvement	NOUN
fbem-4892	254	84	.	.	PUNCT
fbem-4892	255	1	hypotheses	hypothesis	NOUN
fbem-4892	255	2	h5	h5	PROPN
fbem-4892	255	3	,	,	PUNCT
fbem-4892	255	4	h5a	h5a	NOUN
fbem-4892	255	5	,	,	PUNCT
fbem-4892	255	6	h5b	h5b	PROPN
fbem-4892	255	7	,	,	PUNCT
fbem-4892	255	8	h6	h6	PROPN
fbem-4892	255	9	,	,	PUNCT
fbem-4892	255	10	h6a	h6a	PROPN
fbem-4892	255	11	,	,	PUNCT
fbem-4892	255	12	and	and	CCONJ
fbem-4892	255	13	h6b	h6b	PROPN
fbem-4892	255	14	were	be	AUX
fbem-4892	255	15	tested	test	VERB
fbem-4892	255	16	.	.	PUNCT
fbem-4892	256	1	table	table	NOUN
fbem-4892	256	2	8	8	NUM
fbem-4892	256	3	.	.	PUNCT
fbem-4892	256	4	examination	examination	NOUN
fbem-4892	256	5	of	of	ADP
fbem-4892	256	6	the	the	DET
fbem-4892	256	7	moderating	moderate	VERB
fbem-4892	256	8	effect	effect	NOUN
fbem-4892	256	9	of	of	ADP
fbem-4892	256	10	promotion	promotion	NOUN
fbem-4892	256	11	orientation	orientation	NOUN
fbem-4892	256	12	on	on	ADP
fbem-4892	256	13	communication	communication	NOUN
fbem-4892	256	14	behavior	behavior	NOUN
fbem-4892	256	15	in	in	ADP
fbem-4892	256	16	customer	customer	NOUN
fbem-4892	256	17	engagement	engagement	NOUN
fbem-4892	256	18	behavior	behavior	NOUN
fbem-4892	256	19	.	.	PUNCT
fbem-4892	257	1	variables	variable	NOUN
fbem-4892	257	2	communication	communication	NOUN
fbem-4892	257	3	model	model	NOUN
fbem-4892	257	4	1	1	NUM
fbem-4892	257	5	model	model	NOUN
fbem-4892	257	6	2	2	NUM
fbem-4892	257	7	model	model	NOUN
fbem-4892	257	8	3	3	NUM
fbem-4892	257	9	model	model	NOUN
fbem-4892	257	10	4	4	NUM
fbem-4892	257	11	control	control	NOUN
fbem-4892	257	12	variables	variable	NOUN
fbem-4892	257	13	gender	gender	NOUN
fbem-4892	257	14	-0.018	-0.018	PUNCT
fbem-4892	257	15	-0.012	-0.012	NOUN
fbem-4892	257	16	-0.029	-0.029	NOUN
fbem-4892	257	17	-0.031	-0.031	NOUN
fbem-4892	257	18	age	age	NOUN
fbem-4892	257	19	0.006	0.006	NUM
fbem-4892	257	20	0.014	0.014	NUM
fbem-4892	257	21	0.015	0.015	NUM
fbem-4892	257	22	0.022	0.022	NUM
fbem-4892	257	23	monthly	monthly	ADJ
fbem-4892	257	24	disposable	disposable	ADJ
fbem-4892	257	25	amount	amount	NOUN
fbem-4892	257	26	0.028	0.028	NUM
fbem-4892	257	27	0.016	0.016	NUM
fbem-4892	257	28	0.023	0.023	NUM
fbem-4892	257	29	0.007	0.007	NUM
fbem-4892	257	30	education	education	NOUN
fbem-4892	257	31	level	level	NOUN
fbem-4892	257	32	0.079	0.079	NUM
fbem-4892	257	33	0.072	0.072	NUM
fbem-4892	257	34	0.079	0.079	NUM
fbem-4892	257	35	0.078	0.078	NUM
fbem-4892	257	36	occupation	occupation	NOUN
fbem-4892	257	37	0.015	0.015	NUM
fbem-4892	257	38	0.013	0.013	NUM
fbem-4892	257	39	0.003	0.003	NUM
fbem-4892	257	40	0.006	0.006	NUM
fbem-4892	257	41	frequency	frequency	NOUN
fbem-4892	257	42	of	of	ADP
fbem-4892	257	43	shopping	shopping	NOUN
fbem-4892	257	44	per	per	ADP
fbem-4892	257	45	year	year	NOUN
fbem-4892	257	46	0.068	0.068	NUM
fbem-4892	257	47	0.027	0.027	NUM
fbem-4892	257	48	0.007	0.007	NUM
fbem-4892	257	49	0.004	0.004	NUM
fbem-4892	257	50	independent	independent	ADJ
fbem-4892	257	51	variable	variable	ADJ
fbem-4892	257	52	product	product	NOUN
fbem-4892	257	53	involvement	involvement	NOUN
fbem-4892	257	54	—	—	PUNCT
fbem-4892	257	55	0.389	0.389	NUM
fbem-4892	257	56	*	*	PUNCT
fbem-4892	257	57	*	*	PUNCT
fbem-4892	257	58	*	*	PUNCT
fbem-4892	257	59	0.289	0.289	NUM
fbem-4892	257	60	*	*	PUNCT
fbem-4892	257	61	*	*	PUNCT
fbem-4892	257	62	0.310	0.310	NUM
fbem-4892	257	63	*	*	PUNCT
fbem-4892	257	64	*	*	PUNCT
fbem-4892	257	65	*	*	PUNCT
fbem-4892	257	66	moderating	moderate	VERB
fbem-4892	257	67	variable	variable	ADJ
fbem-4892	257	68	promotion	promotion	NOUN
fbem-4892	257	69	orientation	orientation	NOUN
fbem-4892	257	70	—	—	PUNCT
fbem-4892	257	71	—	—	PUNCT
fbem-4892	257	72	0.401	0.401	NUM
fbem-4892	257	73	*	*	PUNCT
fbem-4892	257	74	*	*	PUNCT
fbem-4892	257	75	*	*	PUNCT
fbem-4892	257	76	0.449	0.449	PRON
fbem-4892	257	77	*	*	PUNCT
fbem-4892	257	78	*	*	PUNCT
fbem-4892	257	79	*	*	PUNCT
fbem-4892	257	80	interaction	interaction	NOUN
fbem-4892	257	81	item	item	NOUN
fbem-4892	257	82	product	product	NOUN
fbem-4892	257	83	involvement	involvement	NOUN
fbem-4892	257	84	*	*	PUNCT
fbem-4892	257	85	promotion	promotion	NOUN
fbem-4892	257	86	orientation	orientation	NOUN
fbem-4892	257	87	—	—	PUNCT
fbem-4892	257	88	—	—	PUNCT
fbem-4892	257	89	—	—	PUNCT
fbem-4892	257	90	0.144	0.144	NUM
fbem-4892	257	91	*	*	PUNCT
fbem-4892	257	92	*	*	PUNCT
fbem-4892	257	93	statistical	statistical	ADJ
fbem-4892	257	94	quantities	quantity	NOUN
fbem-4892	257	95	r2	r2	NOUN
fbem-4892	257	96	0.012	0.012	NUM
fbem-4892	257	97	0.161	0.161	NUM
fbem-4892	257	98	0.311	0.311	NUM
fbem-4892	257	99	0.328	0.328	NUM
fbem-4892	257	100	r2	r2	NOUN
fbem-4892	257	101	—	—	PUNCT
fbem-4892	257	102	0.149	0.149	NUM
fbem-4892	257	103	*	*	PUNCT
fbem-4892	257	104	*	*	PUNCT
fbem-4892	257	105	*	*	PUNCT
fbem-4892	257	106	0.150	0.150	NUM
fbem-4892	257	107	*	*	PUNCT
fbem-4892	257	108	*	*	PUNCT
fbem-4892	257	109	*	*	PUNCT
fbem-4892	257	110	0.017	0.017	NUM
fbem-4892	257	111	*	*	PUNCT
fbem-4892	257	112	*	*	PUNCT
fbem-4892	257	113	*	*	PUNCT
fbem-4892	257	114	f	f	X
fbem-4892	257	115	0.992	0.992	NUM
fbem-4892	257	116	13.780	13.780	NUM
fbem-4892	257	117	*	*	PUNCT
fbem-4892	257	118	*	*	PUNCT
fbem-4892	257	119	*	*	PUNCT
fbem-4892	258	1	28.236	28.236	NUM
fbem-4892	258	2	*	*	PUNCT
fbem-4892	258	3	*	*	PUNCT
fbem-4892	258	4	*	*	PUNCT
fbem-4892	258	5	27.120	27.120	NUM
fbem-4892	258	6	*	*	PUNCT
fbem-4892	258	7	*	*	PUNCT
fbem-4892	258	8	*	*	PUNCT
fbem-4892	258	9	note	note	NOUN
fbem-4892	258	10	:	:	PUNCT
fbem-4892	258	11	*	*	PUNCT
fbem-4892	258	12	*	*	PUNCT
fbem-4892	258	13	*	*	PUNCT
fbem-4892	258	14	:	:	PUNCT
fbem-4892	258	15	p<0.001	p<0.001	X
fbem-4892	258	16	;	;	PUNCT
fbem-4892	258	17	*	*	PUNCT
fbem-4892	258	18	*	*	NOUN
fbem-4892	258	19	:	:	PUNCT
fbem-4892	258	20	p<0.01	p<0.01	PROPN
fbem-4892	258	21	.	.	NOUN
fbem-4892	258	22	197	197	NUM
fbem-4892	258	23	figure	figure	NOUN
fbem-4892	258	24	3	3	NUM
fbem-4892	258	25	.	.	PUNCT
fbem-4892	258	26	graph	graph	NOUN
fbem-4892	258	27	of	of	ADP
fbem-4892	258	28	the	the	DET
fbem-4892	258	29	moderating	moderate	VERB
fbem-4892	258	30	effect	effect	NOUN
fbem-4892	258	31	of	of	ADP
fbem-4892	258	32	promotion	promotion	NOUN
fbem-4892	258	33	orientation	orientation	NOUN
fbem-4892	258	34	on	on	ADP
fbem-4892	258	35	the	the	DET
fbem-4892	258	36	communication	communication	NOUN
fbem-4892	258	37	in	in	ADP
fbem-4892	258	38	customer	customer	NOUN
fbem-4892	258	39	engagement	engagement	NOUN
fbem-4892	258	40	behavior	behavior	NOUN
fbem-4892	258	41	table	table	NOUN
fbem-4892	258	42	9	9	NUM
fbem-4892	258	43	.	.	PUNCT
fbem-4892	258	44	examination	examination	NOUN
fbem-4892	258	45	of	of	ADP
fbem-4892	258	46	the	the	DET
fbem-4892	258	47	moderating	moderate	VERB
fbem-4892	258	48	effect	effect	NOUN
fbem-4892	258	49	of	of	ADP
fbem-4892	258	50	defense	defense	NOUN
fbem-4892	258	51	orientation	orientation	NOUN
fbem-4892	258	52	on	on	ADP
fbem-4892	258	53	communication	communication	NOUN
fbem-4892	258	54	in	in	ADP
fbem-4892	258	55	customer	customer	NOUN
fbem-4892	258	56	engagement	engagement	NOUN
fbem-4892	258	57	behavior	behavior	NOUN
fbem-4892	258	58	.	.	PUNCT
fbem-4892	259	1	variables	variable	NOUN
fbem-4892	259	2	communication	communication	NOUN
fbem-4892	259	3	model	model	NOUN
fbem-4892	259	4	1	1	NUM
fbem-4892	259	5	model	model	NOUN
fbem-4892	259	6	2	2	NUM
fbem-4892	259	7	model	model	NOUN
fbem-4892	259	8	3	3	NUM
fbem-4892	259	9	model	model	NOUN
fbem-4892	259	10	4	4	NUM
fbem-4892	259	11	control	control	NOUN
fbem-4892	259	12	variables	variable	NOUN
fbem-4892	259	13	gender	gender	NOUN
fbem-4892	259	14	-0.018	-0.018	PUNCT
fbem-4892	259	15	-0.012	-0.012	PRON
fbem-4892	259	16	-0.021	-0.021	NOUN
fbem-4892	259	17	-0.027	-0.027	PUNCT
fbem-4892	259	18	age	age	NOUN
fbem-4892	259	19	0.006	0.006	NUM
fbem-4892	259	20	0.014	0.014	NUM
fbem-4892	259	21	0.004	0.004	NUM
fbem-4892	259	22	0.000	0.000	NUM
fbem-4892	259	23	monthly	monthly	ADJ
fbem-4892	259	24	disposable	disposable	ADJ
fbem-4892	259	25	amount	amount	NOUN
fbem-4892	259	26	0.028	0.028	NUM
fbem-4892	259	27	0.016	0.016	NUM
fbem-4892	259	28	0.019	0.019	NUM
fbem-4892	259	29	0.018	0.018	NUM
fbem-4892	259	30	education	education	NOUN
fbem-4892	259	31	level	level	NOUN
fbem-4892	259	32	0.079	0.079	NUM
fbem-4892	259	33	0.072	0.072	NUM
fbem-4892	259	34	0.079	0.079	NUM
fbem-4892	259	35	0.073	0.073	NUM
fbem-4892	259	36	occupation	occupation	NOUN
fbem-4892	259	37	0.015	0.015	NUM
fbem-4892	259	38	0.013	0.013	NUM
fbem-4892	259	39	0.012	0.012	NUM
fbem-4892	259	40	0.013	0.013	NUM
fbem-4892	259	41	frequency	frequency	NOUN
fbem-4892	259	42	of	of	ADP
fbem-4892	259	43	shopping	shopping	NOUN
fbem-4892	259	44	per	per	ADP
fbem-4892	259	45	year	year	NOUN
fbem-4892	259	46	0.068	0.068	NUM
fbem-4892	259	47	0.027	0.027	NUM
fbem-4892	259	48	0.022	0.022	NUM
fbem-4892	259	49	0.021	0.021	NUM
fbem-4892	259	50	independent	independent	ADJ
fbem-4892	259	51	variable	variable	ADJ
fbem-4892	259	52	product	product	NOUN
fbem-4892	259	53	involvement	involvement	NOUN
fbem-4892	259	54	—	—	PUNCT
fbem-4892	259	55	0.389	0.389	NUM
fbem-4892	259	56	*	*	PUNCT
fbem-4892	259	57	*	*	PUNCT
fbem-4892	259	58	*	*	PUNCT
fbem-4892	259	59	0.298	0.298	NUM
fbem-4892	259	60	*	*	PUNCT
fbem-4892	259	61	*	*	PUNCT
fbem-4892	259	62	*	*	PUNCT
fbem-4892	259	63	0.311	0.311	NUM
fbem-4892	259	64	*	*	PUNCT
fbem-4892	259	65	*	*	PUNCT
fbem-4892	259	66	*	*	PUNCT
fbem-4892	259	67	moderating	moderate	VERB
fbem-4892	259	68	variable	variable	ADJ
fbem-4892	259	69	defense	defense	NOUN
fbem-4892	259	70	orientation	orientation	NOUN
fbem-4892	259	71	—	—	PUNCT
fbem-4892	259	72	—	—	PUNCT
fbem-4892	259	73	-0.333	-0.333	X
fbem-4892	259	74	*	*	PUNCT
fbem-4892	259	75	*	*	PUNCT
fbem-4892	259	76	*	*	PUNCT
fbem-4892	259	77	-0.371	-0.371	PUNCT
fbem-4892	259	78	*	*	PUNCT
fbem-4892	259	79	*	*	PUNCT
fbem-4892	259	80	*	*	PUNCT
fbem-4892	259	81	interaction	interaction	NOUN
fbem-4892	259	82	item	item	NOUN
fbem-4892	259	83	product	product	NOUN
fbem-4892	259	84	involvement	involvement	NOUN
fbem-4892	259	85	*	*	PUNCT
fbem-4892	259	86	defense	defense	NOUN
fbem-4892	259	87	orientation	orientation	NOUN
fbem-4892	259	88	—	—	PUNCT
fbem-4892	259	89	—	—	PUNCT
fbem-4892	259	90	—	—	PUNCT
fbem-4892	259	91	-0.113	-0.113	NOUN
fbem-4892	259	92	*	*	PUNCT
fbem-4892	259	93	*	*	PUNCT
fbem-4892	259	94	statistical	statistical	ADJ
fbem-4892	259	95	quantities	quantity	NOUN
fbem-4892	259	96	r2	r2	NOUN
fbem-4892	259	97	0.012	0.012	NUM
fbem-4892	259	98	0.161	0.161	NUM
fbem-4892	259	99	0.264	0.264	NUM
fbem-4892	259	100	0.275	0.275	NUM
fbem-4892	259	101	r2	r2	NOUN
fbem-4892	259	102	—	—	PUNCT
fbem-4892	259	103	0.149	0.149	NUM
fbem-4892	259	104	*	*	PUNCT
fbem-4892	259	105	*	*	PUNCT
fbem-4892	259	106	*	*	PUNCT
fbem-4892	259	107	0.103	0.103	NUM
fbem-4892	259	108	*	*	PUNCT
fbem-4892	259	109	*	*	PUNCT
fbem-4892	259	110	*	*	PUNCT
fbem-4892	259	111	0.011	0.011	NUM
fbem-4892	259	112	*	*	PUNCT
fbem-4892	259	113	*	*	PUNCT
fbem-4892	259	114	f	f	X
fbem-4892	259	115	0.992	0.992	NUM
fbem-4892	259	116	13.780	13.780	NUM
fbem-4892	259	117	*	*	PUNCT
fbem-4892	259	118	*	*	X
fbem-4892	259	119	22.433	22.433	NUM
fbem-4892	259	120	*	*	PUNCT
fbem-4892	259	121	*	*	PUNCT
fbem-4892	259	122	*	*	PUNCT
fbem-4892	259	123	21.027	21.027	NUM
fbem-4892	259	124	*	*	PUNCT
fbem-4892	259	125	*	*	PUNCT
fbem-4892	259	126	*	*	PUNCT
fbem-4892	259	127	note	note	NOUN
fbem-4892	259	128	:	:	PUNCT
fbem-4892	259	129	*	*	PUNCT
fbem-4892	259	130	*	*	PUNCT
fbem-4892	259	131	*	*	PUNCT
fbem-4892	259	132	:	:	PUNCT
fbem-4892	259	133	p<0.001	p<0.001	X
fbem-4892	259	134	;	;	PUNCT
fbem-4892	259	135	*	*	PUNCT
fbem-4892	259	136	*	*	NOUN
fbem-4892	259	137	:	:	PUNCT
fbem-4892	259	138	p<0.01	p<0.01	PROPN
fbem-4892	259	139	.	.	PROPN
fbem-4892	259	140	figure	figure	NOUN
fbem-4892	259	141	4	4	NUM
fbem-4892	259	142	.	.	PUNCT
fbem-4892	260	1	graph	graph	NOUN
fbem-4892	260	2	of	of	ADP
fbem-4892	260	3	the	the	DET
fbem-4892	260	4	moderating	moderate	VERB
fbem-4892	260	5	effect	effect	NOUN
fbem-4892	260	6	of	of	ADP
fbem-4892	260	7	defense	defense	NOUN
fbem-4892	260	8	orientation	orientation	NOUN
fbem-4892	260	9	on	on	ADP
fbem-4892	260	10	the	the	DET
fbem-4892	260	11	communication	communication	NOUN
fbem-4892	260	12	in	in	ADP
fbem-4892	260	13	customer	customer	NOUN
fbem-4892	260	14	engagement	engagement	NOUN
fbem-4892	260	15	behavior	behavior	NOUN
fbem-4892	260	16	198	198	NUM
fbem-4892	260	17	table	table	NOUN
fbem-4892	260	18	10	10	NUM
fbem-4892	260	19	.	.	PUNCT
fbem-4892	261	1	test	test	NOUN
fbem-4892	261	2	of	of	ADP
fbem-4892	261	3	the	the	DET
fbem-4892	261	4	moderating	moderate	VERB
fbem-4892	261	5	effect	effect	NOUN
fbem-4892	261	6	of	of	ADP
fbem-4892	261	7	promotion	promotion	NOUN
fbem-4892	261	8	orientation	orientation	NOUN
fbem-4892	261	9	on	on	ADP
fbem-4892	261	10	collaboration	collaboration	NOUN
fbem-4892	261	11	in	in	ADP
fbem-4892	261	12	customer	customer	NOUN
fbem-4892	261	13	engagement	engagement	NOUN
fbem-4892	261	14	behavior	behavior	NOUN
fbem-4892	261	15	.	.	PUNCT
fbem-4892	262	1	variables	variable	NOUN
fbem-4892	262	2	collaboration	collaboration	NOUN
fbem-4892	262	3	model	model	NOUN
fbem-4892	262	4	1	1	NUM
fbem-4892	262	5	model	model	NOUN
fbem-4892	262	6	2	2	NUM
fbem-4892	262	7	model	model	NOUN
fbem-4892	262	8	3	3	NUM
fbem-4892	262	9	model	model	NOUN
fbem-4892	262	10	4	4	NUM
fbem-4892	262	11	control	control	NOUN
fbem-4892	262	12	variables	variable	NOUN
fbem-4892	262	13	gender	gender	NOUN
fbem-4892	262	14	0.004	0.004	NUM
fbem-4892	262	15	0.010	0.010	NUM
fbem-4892	262	16	-0.013	-0.013	PUNCT
fbem-4892	262	17	-0.015	-0.015	VERB
fbem-4892	262	18	age	age	NOUN
fbem-4892	262	19	-0.007	-0.007	NOUN
fbem-4892	262	20	0.001	0.001	NUM
fbem-4892	262	21	0.002	0.002	NUM
fbem-4892	262	22	0.006	0.006	NUM
fbem-4892	262	23	monthly	monthly	ADJ
fbem-4892	262	24	disposable	disposable	ADJ
fbem-4892	262	25	amount	amount	NOUN
fbem-4892	262	26	0.016	0.016	NUM
fbem-4892	262	27	0.004	0.004	NUM
fbem-4892	262	28	0.014	0.014	NUM
fbem-4892	262	29	0.006	0.006	NUM
fbem-4892	262	30	education	education	NOUN
fbem-4892	262	31	level	level	NOUN
fbem-4892	262	32	0.060	0.060	NUM
fbem-4892	262	33	0.053	0.053	NUM
fbem-4892	262	34	0.062	0.062	NUM
fbem-4892	262	35	0.062	0.062	NUM
fbem-4892	262	36	occupation	occupation	NOUN
fbem-4892	262	37	-0.004	-0.004	SYM
fbem-4892	262	38	-0.006	-0.006	PROPN
fbem-4892	262	39	-0.021	-0.021	NOUN
fbem-4892	262	40	-0.019	-0.019	NOUN
fbem-4892	262	41	frequency	frequency	NOUN
fbem-4892	262	42	of	of	ADP
fbem-4892	262	43	shopping	shopping	NOUN
fbem-4892	262	44	per	per	ADP
fbem-4892	262	45	year	year	NOUN
fbem-4892	262	46	0.065	0.065	NUM
fbem-4892	262	47	0.023	0.023	NUM
fbem-4892	262	48	-0.007	-0.007	SYM
fbem-4892	262	49	-0.009	-0.009	NUM
fbem-4892	262	50	independent	independent	ADJ
fbem-4892	262	51	variable	variable	ADJ
fbem-4892	262	52	product	product	NOUN
fbem-4892	262	53	involvement	involvement	NOUN
fbem-4892	262	54	—	—	PUNCT
fbem-4892	262	55	0.397	0.397	NUM
fbem-4892	262	56	*	*	PUNCT
fbem-4892	262	57	*	*	PUNCT
fbem-4892	262	58	*	*	PUNCT
fbem-4892	262	59	0.252	0.252	NUM
fbem-4892	262	60	*	*	PUNCT
fbem-4892	262	61	*	*	PUNCT
fbem-4892	262	62	*	*	PUNCT
fbem-4892	262	63	0.263	0.263	PRON
fbem-4892	262	64	*	*	PUNCT
fbem-4892	262	65	*	*	AUX
fbem-4892	262	66	*	*	PUNCT
fbem-4892	262	67	moderating	moderate	VERB
fbem-4892	262	68	variable	variable	ADJ
fbem-4892	262	69	promotion	promotion	NOUN
fbem-4892	262	70	orientation	orientation	NOUN
fbem-4892	262	71	—	—	PUNCT
fbem-4892	262	72	—	—	PUNCT
fbem-4892	262	73	0.577	0.577	NUM
fbem-4892	262	74	*	*	PUNCT
fbem-4892	262	75	*	*	PUNCT
fbem-4892	262	76	*	*	PUNCT
fbem-4892	262	77	0.600	0.600	NUM
fbem-4892	262	78	*	*	PUNCT
fbem-4892	262	79	*	*	PUNCT
fbem-4892	262	80	*	*	PUNCT
fbem-4892	262	81	interaction	interaction	NOUN
fbem-4892	262	82	item	item	NOUN
fbem-4892	262	83	product	product	NOUN
fbem-4892	262	84	involvement	involvement	NOUN
fbem-4892	262	85	*	*	PUNCT
fbem-4892	262	86	promotion	promotion	NOUN
fbem-4892	262	87	orientation	orientation	NOUN
fbem-4892	262	88	—	—	PUNCT
fbem-4892	262	89	—	—	PUNCT
fbem-4892	262	90	—	—	PUNCT
fbem-4892	262	91	0.072	0.072	NUM
fbem-4892	262	92	*	*	PUNCT
fbem-4892	262	93	statistical	statistical	ADJ
fbem-4892	262	94	quantities	quantity	NOUN
fbem-4892	262	95	r2	r2	NOUN
fbem-4892	262	96	0.007	0.007	NUM
fbem-4892	262	97	0.163	0.163	NUM
fbem-4892	262	98	0.472	0.472	NUM
fbem-4892	262	99	0.476	0.476	NUM
fbem-4892	262	100	r2	r2	NOUN
fbem-4892	262	101	—	—	PUNCT
fbem-4892	262	102	0.155	0.155	NUM
fbem-4892	262	103	*	*	PUNCT
fbem-4892	262	104	*	*	PUNCT
fbem-4892	262	105	*	*	PUNCT
fbem-4892	262	106	0.309	0.309	NUM
fbem-4892	262	107	*	*	PUNCT
fbem-4892	262	108	*	*	PUNCT
fbem-4892	262	109	*	*	PUNCT
fbem-4892	263	1	0.004	0.004	NUM
fbem-4892	263	2	*	*	PUNCT
fbem-4892	263	3	f	f	X
fbem-4892	263	4	0.631	0.631	NUM
fbem-4892	263	5	13.935	13.935	NUM
fbem-4892	263	6	*	*	PUNCT
fbem-4892	263	7	*	*	PUNCT
fbem-4892	263	8	*	*	PUNCT
fbem-4892	264	1	55.903	55.903	NUM
fbem-4892	264	2	*	*	PUNCT
fbem-4892	264	3	*	*	PUNCT
fbem-4892	264	4	*	*	PUNCT
fbem-4892	264	5	50.449	50.449	NUM
fbem-4892	264	6	*	*	PUNCT
fbem-4892	264	7	*	*	PUNCT
fbem-4892	264	8	*	*	PUNCT
fbem-4892	264	9	note	note	NOUN
fbem-4892	264	10	:	:	PUNCT
fbem-4892	264	11	*	*	PUNCT
fbem-4892	264	12	*	*	PUNCT
fbem-4892	264	13	*	*	PUNCT
fbem-4892	264	14	:	:	PUNCT
fbem-4892	264	15	p<0.001	p<0.001	X
fbem-4892	264	16	;	;	PUNCT
fbem-4892	264	17	*	*	PUNCT
fbem-4892	264	18	*	*	NOUN
fbem-4892	264	19	:	:	PUNCT
fbem-4892	264	20	p<0.01	p<0.01	PROPN
fbem-4892	264	21	.	.	PROPN
fbem-4892	264	22	figure	figure	NOUN
fbem-4892	264	23	5	5	NUM
fbem-4892	264	24	.	.	PUNCT
fbem-4892	265	1	graph	graph	NOUN
fbem-4892	265	2	of	of	ADP
fbem-4892	265	3	the	the	DET
fbem-4892	265	4	moderating	moderate	VERB
fbem-4892	265	5	effect	effect	NOUN
fbem-4892	265	6	of	of	ADP
fbem-4892	265	7	promotion	promotion	NOUN
fbem-4892	265	8	orientation	orientation	NOUN
fbem-4892	265	9	on	on	ADP
fbem-4892	265	10	collaboration	collaboration	NOUN
fbem-4892	265	11	in	in	ADP
fbem-4892	265	12	customer	customer	NOUN
fbem-4892	265	13	engagement	engagement	NOUN
fbem-4892	265	14	behavior	behavior	NOUN
fbem-4892	265	15	table	table	NOUN
fbem-4892	265	16	11	11	NUM
fbem-4892	265	17	.	.	PUNCT
fbem-4892	266	1	examination	examination	NOUN
fbem-4892	266	2	of	of	ADP
fbem-4892	266	3	the	the	DET
fbem-4892	266	4	moderating	moderate	VERB
fbem-4892	266	5	effect	effect	NOUN
fbem-4892	266	6	of	of	ADP
fbem-4892	266	7	defense	defense	NOUN
fbem-4892	266	8	orientation	orientation	NOUN
fbem-4892	266	9	on	on	ADP
fbem-4892	266	10	collaboration	collaboration	NOUN
fbem-4892	266	11	in	in	ADP
fbem-4892	266	12	customer	customer	NOUN
fbem-4892	266	13	engagement	engagement	NOUN
fbem-4892	266	14	behavior	behavior	NOUN
fbem-4892	266	15	.	.	PUNCT
fbem-4892	267	1	variables	variable	NOUN
fbem-4892	267	2	collaboration	collaboration	NOUN
fbem-4892	267	3	model	model	NOUN
fbem-4892	267	4	1	1	NUM
fbem-4892	267	5	model	model	NOUN
fbem-4892	267	6	2	2	NUM
fbem-4892	267	7	model	model	NOUN
fbem-4892	267	8	3	3	NUM
fbem-4892	267	9	model	model	NOUN
fbem-4892	267	10	4	4	NUM
fbem-4892	267	11	control	control	NOUN
fbem-4892	267	12	variables	variable	NOUN
fbem-4892	267	13	gender	gender	NOUN
fbem-4892	267	14	0.004	0.004	NUM
fbem-4892	267	15	0.010	0.010	NUM
fbem-4892	267	16	-0.002	-0.002	PUNCT
fbem-4892	267	17	-0.007	-0.007	NOUN
fbem-4892	267	18	age	age	NOUN
fbem-4892	267	19	-0.007	-0.007	NOUN
fbem-4892	267	20	0.001	0.001	NUM
fbem-4892	267	21	-0.013	-0.013	NOUN
fbem-4892	267	22	-0.016	-0.016	PUNCT
fbem-4892	267	23	monthly	monthly	ADJ
fbem-4892	267	24	disposable	disposable	ADJ
fbem-4892	267	25	amount	amount	NOUN
fbem-4892	267	26	0.016	0.016	NUM
fbem-4892	267	27	0.004	0.004	NUM
fbem-4892	267	28	0.009	0.009	NUM
fbem-4892	267	29	0.008	0.008	NUM
fbem-4892	267	30	education	education	NOUN
fbem-4892	267	31	level	level	NOUN
fbem-4892	267	32	0.060	0.060	NUM
fbem-4892	267	33	0.053	0.053	NUM
fbem-4892	267	34	0.063	0.063	NUM
fbem-4892	267	35	0.058	0.058	NUM
fbem-4892	267	36	occupation	occupation	NOUN
fbem-4892	267	37	-0.004	-0.004	SYM
fbem-4892	267	38	-0.006	-0.006	PROPN
fbem-4892	267	39	-0.008	-0.008	NOUN
fbem-4892	267	40	-0.008	-0.008	NOUN
fbem-4892	267	41	frequency	frequency	NOUN
fbem-4892	267	42	of	of	ADP
fbem-4892	267	43	shopping	shopping	NOUN
fbem-4892	267	44	per	per	ADP
fbem-4892	267	45	year	year	NOUN
fbem-4892	267	46	0.065	0.065	NUM
fbem-4892	267	47	0.023	0.023	NUM
fbem-4892	267	48	0.016	0.016	NUM
fbem-4892	267	49	0.014	0.014	NUM
fbem-4892	267	50	independent	independent	ADJ
fbem-4892	267	51	variable	variable	ADJ
fbem-4892	267	52	product	product	NOUN
fbem-4892	267	53	involvement	involvement	NOUN
fbem-4892	267	54	0.397	0.397	NUM
fbem-4892	267	55	*	*	PUNCT
fbem-4892	267	56	*	*	PUNCT
fbem-4892	267	57	*	*	PUNCT
fbem-4892	267	58	0.269	0.269	NUM
fbem-4892	267	59	*	*	PUNCT
fbem-4892	267	60	*	*	PUNCT
fbem-4892	267	61	*	*	PUNCT
fbem-4892	267	62	0.280	0.280	NUM
fbem-4892	267	63	*	*	PUNCT
fbem-4892	267	64	*	*	PUNCT
fbem-4892	267	65	*	*	PUNCT
fbem-4892	267	66	moderating	moderate	VERB
fbem-4892	267	67	variable	variable	ADJ
fbem-4892	267	68	defense	defense	NOUN
fbem-4892	267	69	orientation	orientation	NOUN
fbem-4892	267	70	-0.469	-0.469	PUNCT
fbem-4892	267	71	*	*	PUNCT
fbem-4892	267	72	*	*	PUNCT
fbem-4892	267	73	*	*	PUNCT
fbem-4892	267	74	-0.500	-0.500	PUNCT
fbem-4892	267	75	*	*	PUNCT
fbem-4892	267	76	*	*	PUNCT
fbem-4892	267	77	*	*	PUNCT
fbem-4892	267	78	interaction	interaction	NOUN
fbem-4892	267	79	item	item	NOUN
fbem-4892	267	80	product	product	NOUN
fbem-4892	267	81	involvement	involvement	NOUN
fbem-4892	267	82	*	*	PUNCT
fbem-4892	267	83	defense	defense	NOUN
fbem-4892	267	84	orientation	orientation	NOUN
fbem-4892	267	85	—	—	PUNCT
fbem-4892	267	86	-0.093	-0.093	NOUN
fbem-4892	267	87	*	*	PUNCT
fbem-4892	267	88	statistical	statistical	ADJ
fbem-4892	267	89	quantities	quantity	NOUN
fbem-4892	267	90	r2	r2	PROPN
fbem-4892	267	91	0.007	0.007	NUM
fbem-4892	267	92	0.163	0.163	NUM
fbem-4892	267	93	0.365	0.365	NUM
fbem-4892	267	94	0.373	0.373	NUM
fbem-4892	267	95	r2	r2	NOUN
fbem-4892	267	96	—	—	PUNCT
fbem-4892	267	97	0.155	0.155	NUM
fbem-4892	267	98	*	*	NOUN
fbem-4892	267	99	*	*	PUNCT
fbem-4892	267	100	*	*	PUNCT
fbem-4892	267	101	0.203	0.203	NUM
fbem-4892	267	102	*	*	PUNCT
fbem-4892	267	103	*	*	PUNCT
fbem-4892	267	104	*	*	PUNCT
fbem-4892	267	105	0.007	0.007	NUM
fbem-4892	267	106	*	*	PUNCT
fbem-4892	267	107	f	f	X
fbem-4892	267	108	0.631	0.631	NUM
fbem-4892	267	109	13.935	13.935	NUM
fbem-4892	267	110	*	*	PUNCT
fbem-4892	267	111	*	*	PUNCT
fbem-4892	267	112	*	*	PUNCT
fbem-4892	267	113	36.048	36.048	NUM
fbem-4892	267	114	*	*	PUNCT
fbem-4892	267	115	*	*	PUNCT
fbem-4892	267	116	*	*	PUNCT
fbem-4892	268	1	32.993	32.993	NUM
fbem-4892	268	2	*	*	PUNCT
fbem-4892	268	3	*	*	PUNCT
fbem-4892	268	4	*	*	PUNCT
fbem-4892	268	5	note	note	NOUN
fbem-4892	268	6	:	:	PUNCT
fbem-4892	268	7	*	*	PUNCT
fbem-4892	268	8	*	*	PUNCT
fbem-4892	268	9	*	*	PUNCT
fbem-4892	268	10	:	:	PUNCT
fbem-4892	268	11	p<0.001	p<0.001	X
fbem-4892	268	12	;	;	PUNCT
fbem-4892	268	13	*	*	PUNCT
fbem-4892	268	14	*	*	NOUN
fbem-4892	268	15	:	:	PUNCT
fbem-4892	268	16	p<0.01	p<0.01	PROPN
fbem-4892	268	17	.	.	NOUN
fbem-4892	268	18	199	199	NUM
fbem-4892	268	19	figure	figure	NOUN
fbem-4892	268	20	6	6	NUM
fbem-4892	268	21	.	.	PUNCT
fbem-4892	269	1	graph	graph	NOUN
fbem-4892	269	2	of	of	ADP
fbem-4892	269	3	the	the	DET
fbem-4892	269	4	moderating	moderate	VERB
fbem-4892	269	5	effect	effect	NOUN
fbem-4892	269	6	of	of	ADP
fbem-4892	269	7	defense	defense	NOUN
fbem-4892	269	8	orientation	orientation	NOUN
fbem-4892	269	9	on	on	ADP
fbem-4892	269	10	collaboration	collaboration	NOUN
fbem-4892	269	11	in	in	ADP
fbem-4892	269	12	customer	customer	NOUN
fbem-4892	269	13	engagement	engagement	NOUN
fbem-4892	269	14	behavior	behavior	NOUN
fbem-4892	269	15	6	6	NUM
fbem-4892	269	16	.	.	PUNCT
fbem-4892	270	1	conclusions	conclusion	NOUN
fbem-4892	270	2	,	,	PUNCT
fbem-4892	270	3	contributions	contribution	NOUN
fbem-4892	270	4	and	and	CCONJ
fbem-4892	270	5	insights	insight	NOUN
fbem-4892	270	6	6.1	6.1	NUM
fbem-4892	270	7	.	.	PUNCT
fbem-4892	271	1	conclusion	conclusion	NOUN
fbem-4892	271	2	this	this	DET
fbem-4892	271	3	paper	paper	NOUN
fbem-4892	271	4	explores	explore	VERB
fbem-4892	271	5	the	the	DET
fbem-4892	271	6	mechanism	mechanism	NOUN
fbem-4892	271	7	of	of	ADP
fbem-4892	271	8	the	the	DET
fbem-4892	271	9	impact	impact	NOUN
fbem-4892	271	10	of	of	ADP
fbem-4892	271	11	the	the	DET
fbem-4892	271	12	multi	multi	ADJ
fbem-4892	271	13	-	-	ADJ
fbem-4892	271	14	channel	channel	NOUN
fbem-4892	271	15	integration	integration	NOUN
fbem-4892	271	16	quality	quality	NOUN
fbem-4892	271	17	of	of	ADP
fbem-4892	271	18	new	new	ADJ
fbem-4892	271	19	retail	retail	ADJ
fbem-4892	271	20	enterprises	enterprise	NOUN
fbem-4892	271	21	on	on	ADP
fbem-4892	271	22	customer	customer	NOUN
fbem-4892	271	23	engagement	engagement	NOUN
fbem-4892	271	24	behavior	behavior	NOUN
fbem-4892	271	25	from	from	ADP
fbem-4892	271	26	the	the	DET
fbem-4892	271	27	perspective	perspective	NOUN
fbem-4892	271	28	of	of	ADP
fbem-4892	271	29	consumers	consumer	NOUN
fbem-4892	271	30	,	,	PUNCT
fbem-4892	271	31	explains	explain	VERB
fbem-4892	271	32	the	the	DET
fbem-4892	271	33	mediating	mediate	VERB
fbem-4892	271	34	role	role	NOUN
fbem-4892	271	35	of	of	ADP
fbem-4892	271	36	product	product	NOUN
fbem-4892	271	37	involvement	involvement	NOUN
fbem-4892	271	38	in	in	ADP
fbem-4892	271	39	it	it	PRON
fbem-4892	271	40	,	,	PUNCT
fbem-4892	271	41	and	and	CCONJ
fbem-4892	271	42	introduces	introduce	VERB
fbem-4892	271	43	the	the	DET
fbem-4892	271	44	regulatory	regulatory	ADJ
fbem-4892	271	45	orientation	orientation	NOUN
fbem-4892	271	46	and	and	CCONJ
fbem-4892	271	47	verifies	verifie	NOUN
fbem-4892	271	48	its	its	PRON
fbem-4892	271	49	moderating	moderate	VERB
fbem-4892	271	50	role	role	NOUN
fbem-4892	271	51	in	in	ADP
fbem-4892	271	52	product	product	NOUN
fbem-4892	271	53	involvement	involvement	NOUN
fbem-4892	271	54	and	and	CCONJ
fbem-4892	271	55	customer	customer	NOUN
fbem-4892	271	56	engagement	engagement	NOUN
fbem-4892	271	57	behavior	behavior	NOUN
fbem-4892	271	58	.	.	PUNCT
fbem-4892	272	1	the	the	DET
fbem-4892	272	2	specific	specific	ADJ
fbem-4892	272	3	findings	finding	NOUN
fbem-4892	272	4	are	be	AUX
fbem-4892	272	5	as	as	SCONJ
fbem-4892	272	6	follows	follow	VERB
fbem-4892	272	7	.	.	PUNCT
fbem-4892	273	1	firstly	firstly	ADV
fbem-4892	273	2	,	,	PUNCT
fbem-4892	273	3	the	the	DET
fbem-4892	273	4	multi	multi	ADJ
fbem-4892	273	5	-	-	ADJ
fbem-4892	273	6	channel	channel	ADJ
fbem-4892	273	7	integration	integration	NOUN
fbem-4892	273	8	quality	quality	NOUN
fbem-4892	273	9	has	have	VERB
fbem-4892	273	10	a	a	DET
fbem-4892	273	11	significant	significant	ADJ
fbem-4892	273	12	positive	positive	ADJ
fbem-4892	273	13	effect	effect	NOUN
fbem-4892	273	14	on	on	ADP
fbem-4892	273	15	customer	customer	NOUN
fbem-4892	273	16	engagement	engagement	NOUN
fbem-4892	273	17	behavior	behavior	NOUN
fbem-4892	273	18	(	(	PUNCT
fbem-4892	273	19	communication	communication	NOUN
fbem-4892	273	20	and	and	CCONJ
fbem-4892	273	21	collaboration	collaboration	NOUN
fbem-4892	273	22	)	)	PUNCT
fbem-4892	273	23	.	.	PUNCT
fbem-4892	274	1	secondly	secondly	ADV
fbem-4892	274	2	,	,	PUNCT
fbem-4892	274	3	the	the	DET
fbem-4892	274	4	multi	multi	ADJ
fbem-4892	274	5	-	-	ADJ
fbem-4892	274	6	channel	channel	ADJ
fbem-4892	274	7	integration	integration	NOUN
fbem-4892	274	8	quality	quality	NOUN
fbem-4892	274	9	has	have	VERB
fbem-4892	274	10	a	a	DET
fbem-4892	274	11	significant	significant	ADJ
fbem-4892	274	12	positive	positive	ADJ
fbem-4892	274	13	effect	effect	NOUN
fbem-4892	274	14	on	on	ADP
fbem-4892	274	15	product	product	NOUN
fbem-4892	274	16	involvement	involvement	NOUN
fbem-4892	274	17	thirdly	thirdly	ADV
fbem-4892	274	18	,	,	PUNCT
fbem-4892	274	19	product	product	NOUN
fbem-4892	274	20	involvement	involvement	NOUN
fbem-4892	274	21	has	have	VERB
fbem-4892	274	22	a	a	DET
fbem-4892	274	23	positive	positive	ADJ
fbem-4892	274	24	effect	effect	NOUN
fbem-4892	274	25	on	on	ADP
fbem-4892	274	26	customer	customer	NOUN
fbem-4892	274	27	engagement	engagement	NOUN
fbem-4892	274	28	behavior	behavior	NOUN
fbem-4892	274	29	(	(	PUNCT
fbem-4892	274	30	communication	communication	NOUN
fbem-4892	274	31	,	,	PUNCT
fbem-4892	274	32	collaboration	collaboration	NOUN
fbem-4892	274	33	)	)	PUNCT
fbem-4892	274	34	.	.	PUNCT
fbem-4892	275	1	then	then	ADV
fbem-4892	275	2	,	,	PUNCT
fbem-4892	275	3	product	product	NOUN
fbem-4892	275	4	involvement	involvement	NOUN
fbem-4892	275	5	plays	play	VERB
fbem-4892	275	6	a	a	DET
fbem-4892	275	7	part	part	NOUN
fbem-4892	275	8	in	in	ADP
fbem-4892	275	9	mediating	mediate	VERB
fbem-4892	275	10	the	the	DET
fbem-4892	275	11	relationship	relationship	NOUN
fbem-4892	275	12	between	between	ADP
fbem-4892	275	13	multi	multi	ADJ
fbem-4892	275	14	-	-	ADJ
fbem-4892	275	15	channel	channel	NOUN
fbem-4892	275	16	integration	integration	NOUN
fbem-4892	275	17	quality	quality	NOUN
fbem-4892	275	18	and	and	CCONJ
fbem-4892	275	19	customer	customer	NOUN
fbem-4892	275	20	engagement	engagement	NOUN
fbem-4892	275	21	behavior	behavior	NOUN
fbem-4892	275	22	(	(	PUNCT
fbem-4892	275	23	communication	communication	NOUN
fbem-4892	275	24	and	and	CCONJ
fbem-4892	275	25	collaboration	collaboration	NOUN
fbem-4892	275	26	)	)	PUNCT
fbem-4892	275	27	.	.	PUNCT
fbem-4892	276	1	finally	finally	ADV
fbem-4892	276	2	,	,	PUNCT
fbem-4892	276	3	regulatory	regulatory	ADJ
fbem-4892	276	4	orientation	orientation	NOUN
fbem-4892	276	5	plays	play	VERB
fbem-4892	276	6	a	a	DET
fbem-4892	276	7	moderating	moderate	VERB
fbem-4892	276	8	role	role	NOUN
fbem-4892	276	9	in	in	ADP
fbem-4892	276	10	the	the	DET
fbem-4892	276	11	relationship	relationship	NOUN
fbem-4892	276	12	between	between	ADP
fbem-4892	276	13	product	product	NOUN
fbem-4892	276	14	involvement	involvement	NOUN
fbem-4892	276	15	and	and	CCONJ
fbem-4892	276	16	customer	customer	NOUN
fbem-4892	276	17	engagement	engagement	NOUN
fbem-4892	276	18	behavior	behavior	NOUN
fbem-4892	276	19	(	(	PUNCT
fbem-4892	276	20	communication	communication	NOUN
fbem-4892	276	21	and	and	CCONJ
fbem-4892	276	22	collaboration	collaboration	NOUN
fbem-4892	276	23	)	)	PUNCT
fbem-4892	276	24	,	,	PUNCT
fbem-4892	276	25	i.e.	i.e.	X
fbem-4892	276	26	,	,	PUNCT
fbem-4892	276	27	product	product	NOUN
fbem-4892	276	28	involvement	involvement	NOUN
fbem-4892	276	29	positively	positively	ADV
fbem-4892	276	30	moderates	moderate	VERB
fbem-4892	276	31	customer	customer	NOUN
fbem-4892	276	32	engagement	engagement	NOUN
fbem-4892	276	33	behavior	behavior	NOUN
fbem-4892	276	34	(	(	PUNCT
fbem-4892	276	35	communication	communication	NOUN
fbem-4892	276	36	and	and	CCONJ
fbem-4892	276	37	collaboration	collaboration	NOUN
fbem-4892	276	38	)	)	PUNCT
fbem-4892	276	39	when	when	SCONJ
fbem-4892	276	40	consumers	consumer	NOUN
fbem-4892	276	41	are	be	AUX
fbem-4892	276	42	f	f	PROPN
fbem-4892	276	43	promotion	promotion	NOUN
fbem-4892	276	44	orientation	orientation	NOUN
fbem-4892	276	45	,	,	PUNCT
fbem-4892	276	46	and	and	CCONJ
fbem-4892	276	47	negatively	negatively	ADV
fbem-4892	276	48	moderates	moderate	VERB
fbem-4892	276	49	customer	customer	NOUN
fbem-4892	276	50	engagement	engagement	NOUN
fbem-4892	276	51	behavior	behavior	NOUN
fbem-4892	276	52	(	(	PUNCT
fbem-4892	276	53	communication	communication	NOUN
fbem-4892	276	54	and	and	CCONJ
fbem-4892	276	55	collaboration	collaboration	NOUN
fbem-4892	276	56	)	)	PUNCT
fbem-4892	276	57	when	when	SCONJ
fbem-4892	276	58	consumers	consumer	NOUN
fbem-4892	276	59	are	be	AUX
fbem-4892	276	60	defense	defense	NOUN
fbem-4892	276	61	orientation	orientation	NOUN
fbem-4892	276	62	.	.	PUNCT
fbem-4892	277	1	6.2	6.2	NUM
fbem-4892	277	2	.	.	PUNCT
fbem-4892	278	1	theoretical	theoretical	ADJ
fbem-4892	278	2	contributions	contribution	NOUN
fbem-4892	278	3	firstly	firstly	ADV
fbem-4892	278	4	,	,	PUNCT
fbem-4892	278	5	this	this	DET
fbem-4892	278	6	paper	paper	NOUN
fbem-4892	278	7	verifies	verify	VERB
fbem-4892	278	8	the	the	DET
fbem-4892	278	9	mediating	mediate	VERB
fbem-4892	278	10	role	role	NOUN
fbem-4892	278	11	of	of	ADP
fbem-4892	278	12	product	product	NOUN
fbem-4892	278	13	involvement	involvement	NOUN
fbem-4892	278	14	in	in	ADP
fbem-4892	278	15	the	the	DET
fbem-4892	278	16	relationship	relationship	NOUN
fbem-4892	278	17	between	between	ADP
fbem-4892	278	18	the	the	DET
fbem-4892	278	19	multi	multi	ADJ
fbem-4892	278	20	-	-	ADJ
fbem-4892	278	21	channel	channel	NOUN
fbem-4892	278	22	integration	integration	NOUN
fbem-4892	278	23	quality	quality	NOUN
fbem-4892	278	24	and	and	CCONJ
fbem-4892	278	25	customer	customer	NOUN
fbem-4892	278	26	engagement	engagement	NOUN
fbem-4892	278	27	behavior	behavior	NOUN
fbem-4892	278	28	.	.	PUNCT
fbem-4892	279	1	specifically	specifically	ADV
fbem-4892	279	2	,	,	PUNCT
fbem-4892	279	3	when	when	SCONJ
fbem-4892	279	4	consumers	consumer	NOUN
fbem-4892	279	5	are	be	AUX
fbem-4892	279	6	in	in	ADP
fbem-4892	279	7	a	a	DET
fbem-4892	279	8	multi	multi	ADJ
fbem-4892	279	9	-	-	ADJ
fbem-4892	279	10	channel	channel	ADJ
fbem-4892	279	11	retail	retail	ADJ
fbem-4892	279	12	environment	environment	NOUN
fbem-4892	279	13	,	,	PUNCT
fbem-4892	279	14	their	their	PRON
fbem-4892	279	15	product	product	NOUN
fbem-4892	279	16	involvement	involvement	NOUN
fbem-4892	279	17	level	level	NOUN
fbem-4892	279	18	is	be	AUX
fbem-4892	279	19	also	also	ADV
fbem-4892	279	20	an	an	DET
fbem-4892	279	21	important	important	ADJ
fbem-4892	279	22	factor	factor	NOUN
fbem-4892	279	23	influencing	influence	VERB
fbem-4892	279	24	customer	customer	NOUN
fbem-4892	279	25	engagement	engagement	NOUN
fbem-4892	279	26	behavior	behavior	NOUN
fbem-4892	279	27	,	,	PUNCT
fbem-4892	279	28	i.e.	i.e.	X
fbem-4892	279	29	,	,	PUNCT
fbem-4892	279	30	product	product	NOUN
fbem-4892	279	31	involvement	involvement	NOUN
fbem-4892	279	32	plays	play	VERB
fbem-4892	279	33	a	a	DET
fbem-4892	279	34	positive	positive	ADJ
fbem-4892	279	35	mediating	mediate	VERB
fbem-4892	279	36	role	role	NOUN
fbem-4892	279	37	,	,	PUNCT
fbem-4892	279	38	which	which	PRON
fbem-4892	279	39	clarifies	clarify	VERB
fbem-4892	279	40	its	its	PRON
fbem-4892	279	41	importance	importance	NOUN
fbem-4892	279	42	and	and	CCONJ
fbem-4892	279	43	enriches	enrich	VERB
fbem-4892	279	44	the	the	DET
fbem-4892	279	45	relevant	relevant	ADJ
fbem-4892	279	46	theory	theory	NOUN
fbem-4892	279	47	.	.	PUNCT
fbem-4892	280	1	secondly	secondly	ADV
fbem-4892	280	2	,	,	PUNCT
fbem-4892	280	3	this	this	DET
fbem-4892	280	4	paper	paper	NOUN
fbem-4892	280	5	introduces	introduce	VERB
fbem-4892	280	6	regulatory	regulatory	ADJ
fbem-4892	280	7	orientation	orientation	NOUN
fbem-4892	280	8	into	into	ADP
fbem-4892	280	9	the	the	DET
fbem-4892	280	10	research	research	NOUN
fbem-4892	280	11	model	model	NOUN
fbem-4892	280	12	,	,	PUNCT
fbem-4892	280	13	which	which	PRON
fbem-4892	280	14	helps	help	VERB
fbem-4892	280	15	retailers	retailer	NOUN
fbem-4892	280	16	to	to	PART
fbem-4892	280	17	provide	provide	VERB
fbem-4892	280	18	personalized	personalized	ADJ
fbem-4892	280	19	marketing	marketing	NOUN
fbem-4892	280	20	services	service	NOUN
fbem-4892	280	21	to	to	ADP
fbem-4892	280	22	consumers	consumer	NOUN
fbem-4892	280	23	.	.	PUNCT
fbem-4892	281	1	this	this	DET
fbem-4892	281	2	paper	paper	NOUN
fbem-4892	281	3	expands	expand	VERB
fbem-4892	281	4	the	the	DET
fbem-4892	281	5	research	research	NOUN
fbem-4892	281	6	by	by	ADP
fbem-4892	281	7	revealing	reveal	VERB
fbem-4892	281	8	the	the	DET
fbem-4892	281	9	moderating	moderate	VERB
fbem-4892	281	10	role	role	NOUN
fbem-4892	281	11	of	of	ADP
fbem-4892	281	12	regulatory	regulatory	ADJ
fbem-4892	281	13	orientation	orientation	NOUN
fbem-4892	281	14	in	in	ADP
fbem-4892	281	15	the	the	DET
fbem-4892	281	16	relationship	relationship	NOUN
fbem-4892	281	17	between	between	ADP
fbem-4892	281	18	product	product	NOUN
fbem-4892	281	19	involvement	involvement	NOUN
fbem-4892	281	20	and	and	CCONJ
fbem-4892	281	21	customer	customer	NOUN
fbem-4892	281	22	engagement	engagement	NOUN
fbem-4892	281	23	behavior	behavior	NOUN
fbem-4892	281	24	.	.	PUNCT
fbem-4892	282	1	finally	finally	ADV
fbem-4892	282	2	,	,	PUNCT
fbem-4892	282	3	in	in	ADP
fbem-4892	282	4	the	the	DET
fbem-4892	282	5	past	past	NOUN
fbem-4892	282	6	,	,	PUNCT
fbem-4892	282	7	the	the	DET
fbem-4892	282	8	research	research	NOUN
fbem-4892	282	9	on	on	ADP
fbem-4892	282	10	customer	customer	NOUN
fbem-4892	282	11	engagement	engagement	NOUN
fbem-4892	282	12	behavior	behavior	NOUN
fbem-4892	282	13	was	be	AUX
fbem-4892	282	14	mainly	mainly	ADV
fbem-4892	282	15	focused	focus	VERB
fbem-4892	282	16	on	on	ADP
fbem-4892	282	17	a	a	DET
fbem-4892	282	18	single	single	ADJ
fbem-4892	282	19	channel	channel	NOUN
fbem-4892	282	20	,	,	PUNCT
fbem-4892	282	21	such	such	ADJ
fbem-4892	282	22	as	as	ADP
fbem-4892	282	23	offline	offline	ADJ
fbem-4892	282	24	physical	physical	ADJ
fbem-4892	282	25	retail	retail	ADJ
fbem-4892	282	26	stores	store	NOUN
fbem-4892	282	27	or	or	CCONJ
fbem-4892	282	28	online	online	ADJ
fbem-4892	282	29	outlets	outlet	NOUN
fbem-4892	282	30	,	,	PUNCT
fbem-4892	282	31	but	but	CCONJ
fbem-4892	282	32	this	this	DET
fbem-4892	282	33	paper	paper	NOUN
fbem-4892	282	34	explores	explore	VERB
fbem-4892	282	35	the	the	DET
fbem-4892	282	36	mechanism	mechanism	NOUN
fbem-4892	282	37	of	of	ADP
fbem-4892	282	38	its	its	PRON
fbem-4892	282	39	influence	influence	NOUN
fbem-4892	282	40	on	on	ADP
fbem-4892	282	41	customer	customer	NOUN
fbem-4892	282	42	engagement	engagement	NOUN
fbem-4892	282	43	behavior	behavior	NOUN
fbem-4892	282	44	from	from	ADP
fbem-4892	282	45	the	the	DET
fbem-4892	282	46	multi	multi	ADJ
fbem-4892	282	47	-	-	ADJ
fbem-4892	282	48	channel	channel	NOUN
fbem-4892	282	49	integration	integration	NOUN
fbem-4892	282	50	quality	quality	NOUN
fbem-4892	282	51	of	of	ADP
fbem-4892	282	52	new	new	ADJ
fbem-4892	282	53	retail	retail	NOUN
fbem-4892	282	54	,	,	PUNCT
fbem-4892	282	55	which	which	PRON
fbem-4892	282	56	enriches	enrich	VERB
fbem-4892	282	57	the	the	DET
fbem-4892	282	58	relevant	relevant	ADJ
fbem-4892	282	59	research	research	NOUN
fbem-4892	282	60	.	.	PUNCT
fbem-4892	283	1	6.3	6.3	NUM
fbem-4892	283	2	.	.	PUNCT
fbem-4892	284	1	management	management	NOUN
fbem-4892	284	2	insights	insight	NOUN
fbem-4892	284	3	firstly	firstly	ADV
fbem-4892	284	4	,	,	PUNCT
fbem-4892	284	5	new	new	ADJ
fbem-4892	284	6	retail	retail	ADJ
fbem-4892	284	7	companies	company	NOUN
fbem-4892	284	8	should	should	AUX
fbem-4892	284	9	focus	focus	VERB
fbem-4892	284	10	on	on	ADP
fbem-4892	284	11	the	the	DET
fbem-4892	284	12	multichannel	multichannel	ADJ
fbem-4892	284	13	integration	integration	NOUN
fbem-4892	284	14	quality	quality	NOUN
fbem-4892	284	15	when	when	SCONJ
fbem-4892	284	16	implementing	implement	VERB
fbem-4892	284	17	integration	integration	NOUN
fbem-4892	284	18	strategies	strategy	NOUN
fbem-4892	284	19	.	.	PUNCT
fbem-4892	285	1	in	in	ADP
fbem-4892	285	2	an	an	DET
fbem-4892	285	3	increasingly	increasingly	ADV
fbem-4892	285	4	competitive	competitive	ADJ
fbem-4892	285	5	market	market	NOUN
fbem-4892	285	6	,	,	PUNCT
fbem-4892	285	7	new	new	ADJ
fbem-4892	285	8	retailers	retailer	NOUN
fbem-4892	285	9	in	in	ADP
fbem-4892	285	10	different	different	ADJ
fbem-4892	285	11	categories	category	NOUN
fbem-4892	285	12	should	should	AUX
fbem-4892	285	13	make	make	VERB
fbem-4892	285	14	full	full	ADJ
fbem-4892	285	15	use	use	NOUN
fbem-4892	285	16	of	of	ADP
fbem-4892	285	17	the	the	DET
fbem-4892	285	18	advantages	advantage	NOUN
fbem-4892	285	19	of	of	ADP
fbem-4892	285	20	different	different	ADJ
fbem-4892	285	21	channels	channel	NOUN
fbem-4892	285	22	to	to	PART
fbem-4892	285	23	maximize	maximize	VERB
fbem-4892	285	24	the	the	DET
fbem-4892	285	25	synergy	synergy	NOUN
fbem-4892	285	26	effect	effect	NOUN
fbem-4892	285	27	,	,	PUNCT
fbem-4892	285	28	which	which	PRON
fbem-4892	285	29	helps	help	VERB
fbem-4892	285	30	to	to	PART
fbem-4892	285	31	enhance	enhance	VERB
fbem-4892	285	32	product	product	NOUN
fbem-4892	285	33	involvement	involvement	NOUN
fbem-4892	285	34	and	and	CCONJ
fbem-4892	285	35	customer	customer	NOUN
fbem-4892	285	36	engagement	engagement	NOUN
fbem-4892	285	37	behavior	behavior	NOUN
fbem-4892	285	38	if	if	SCONJ
fbem-4892	285	39	they	they	PRON
fbem-4892	285	40	want	want	VERB
fbem-4892	285	41	to	to	PART
fbem-4892	285	42	implement	implement	VERB
fbem-4892	285	43	efficient	efficient	ADJ
fbem-4892	285	44	multi	multi	ADJ
fbem-4892	285	45	-	-	ADJ
fbem-4892	285	46	channel	channel	ADJ
fbem-4892	285	47	resource	resource	NOUN
fbem-4892	285	48	integration	integration	NOUN
fbem-4892	285	49	.	.	PUNCT
fbem-4892	286	1	specifically	specifically	ADV
fbem-4892	286	2	,	,	PUNCT
fbem-4892	286	3	from	from	ADP
fbem-4892	286	4	the	the	DET
fbem-4892	286	5	perspective	perspective	NOUN
fbem-4892	286	6	of	of	ADP
fbem-4892	286	7	transparency	transparency	NOUN
fbem-4892	286	8	of	of	ADP
fbem-4892	286	9	service	service	NOUN
fbem-4892	286	10	quality	quality	NOUN
fbem-4892	286	11	,	,	PUNCT
fbem-4892	286	12	retailers	retailer	NOUN
fbem-4892	286	13	can	can	AUX
fbem-4892	286	14	use	use	VERB
fbem-4892	286	15	various	various	ADJ
fbem-4892	286	16	ways	way	NOUN
fbem-4892	286	17	to	to	PART
fbem-4892	286	18	promote	promote	VERB
fbem-4892	286	19	their	their	PRON
fbem-4892	286	20	multi	multi	ADJ
fbem-4892	286	21	-	-	ADJ
fbem-4892	286	22	channel	channel	ADJ
fbem-4892	286	23	services	service	NOUN
fbem-4892	286	24	to	to	PART
fbem-4892	286	25	facilitate	facilitate	VERB
fbem-4892	286	26	consumers	consumer	NOUN
fbem-4892	286	27	'	'	PART
fbem-4892	286	28	understanding	understanding	NOUN
fbem-4892	286	29	and	and	CCONJ
fbem-4892	286	30	recognition	recognition	NOUN
fbem-4892	286	31	;	;	PUNCT
fbem-4892	286	32	from	from	ADP
fbem-4892	286	33	the	the	DET
fbem-4892	286	34	perspective	perspective	NOUN
fbem-4892	286	35	of	of	ADP
fbem-4892	286	36	freedom	freedom	NOUN
fbem-4892	286	37	of	of	ADP
fbem-4892	286	38	channel	channel	NOUN
fbem-4892	286	39	choice	choice	NOUN
fbem-4892	286	40	,	,	PUNCT
fbem-4892	286	41	retailers	retailer	NOUN
fbem-4892	286	42	should	should	AUX
fbem-4892	286	43	allow	allow	VERB
fbem-4892	286	44	consumers	consumer	NOUN
fbem-4892	286	45	to	to	PART
fbem-4892	286	46	choose	choose	VERB
fbem-4892	286	47	appropriate	appropriate	ADJ
fbem-4892	286	48	channels	channel	NOUN
fbem-4892	286	49	,	,	PUNCT
fbem-4892	286	50	such	such	ADJ
fbem-4892	286	51	as	as	ADP
fbem-4892	286	52	offline	offline	ADJ
fbem-4892	286	53	experience	experience	NOUN
fbem-4892	286	54	online	online	ADJ
fbem-4892	286	55	purchase	purchase	NOUN
fbem-4892	286	56	,	,	PUNCT
fbem-4892	286	57	offline	offline	ADJ
fbem-4892	286	58	order	order	NOUN
fbem-4892	286	59	offline	offline	ADJ
fbem-4892	286	60	pickup	pickup	NOUN
fbem-4892	286	61	,	,	PUNCT
fbem-4892	286	62	and	and	CCONJ
fbem-4892	286	63	return	return	VERB
fbem-4892	286	64	and	and	CCONJ
fbem-4892	286	65	exchange	exchange	NOUN
fbem-4892	286	66	services	service	NOUN
fbem-4892	286	67	at	at	ADP
fbem-4892	286	68	the	the	DET
fbem-4892	286	69	nearest	near	ADJ
fbem-4892	286	70	physical	physical	ADJ
fbem-4892	286	71	stores	store	NOUN
fbem-4892	286	72	;	;	PUNCT
fbem-4892	286	73	from	from	ADP
fbem-4892	286	74	the	the	DET
fbem-4892	286	75	perspective	perspective	NOUN
fbem-4892	286	76	of	of	ADP
fbem-4892	286	77	information	information	NOUN
fbem-4892	286	78	consistency	consistency	NOUN
fbem-4892	286	79	,	,	PUNCT
fbem-4892	286	80	to	to	PART
fbem-4892	286	81	ensure	ensure	VERB
fbem-4892	286	82	that	that	SCONJ
fbem-4892	286	83	each	each	DET
fbem-4892	286	84	channel	channel	NOUN
fbem-4892	286	85	provides	provide	VERB
fbem-4892	286	86	products	product	NOUN
fbem-4892	286	87	from	from	ADP
fbem-4892	286	88	the	the	DET
fbem-4892	286	89	consistency	consistency	NOUN
fbem-4892	286	90	of	of	ADP
fbem-4892	286	91	information	information	NOUN
fbem-4892	286	92	,	,	PUNCT
fbem-4892	286	93	ensure	ensure	VERB
fbem-4892	286	94	that	that	SCONJ
fbem-4892	286	95	each	each	DET
fbem-4892	286	96	channel	channel	NOUN
fbem-4892	286	97	provides	provide	VERB
fbem-4892	286	98	the	the	DET
fbem-4892	286	99	same	same	ADJ
fbem-4892	286	100	price	price	NOUN
fbem-4892	286	101	,	,	PUNCT
fbem-4892	286	102	quality	quality	NOUN
fbem-4892	286	103	,	,	PUNCT
fbem-4892	286	104	discount	discount	NOUN
fbem-4892	286	105	strength	strength	NOUN
fbem-4892	286	106	,	,	PUNCT
fbem-4892	286	107	etc	etc	X
fbem-4892	286	108	.	.	X
fbem-4892	286	109	;	;	PUNCT
fbem-4892	286	110	from	from	ADP
fbem-4892	286	111	the	the	DET
fbem-4892	286	112	process	process	NOUN
fbem-4892	286	113	consistency	consistency	NOUN
fbem-4892	286	114	,	,	PUNCT
fbem-4892	286	115	enterprises	enterprise	NOUN
fbem-4892	286	116	should	should	AUX
fbem-4892	286	117	ensure	ensure	VERB
fbem-4892	286	118	that	that	SCONJ
fbem-4892	286	119	the	the	DET
fbem-4892	286	120	service	service	NOUN
fbem-4892	286	121	level	level	NOUN
fbem-4892	286	122	and	and	CCONJ
fbem-4892	286	123	service	service	NOUN
fbem-4892	286	124	timeliness	timeliness	NOUN
fbem-4892	286	125	of	of	ADP
fbem-4892	286	126	multiple	multiple	ADJ
fbem-4892	286	127	channels	channel	NOUN
fbem-4892	286	128	remain	remain	VERB
fbem-4892	286	129	consistent	consistent	ADJ
fbem-4892	286	130	.	.	PUNCT
fbem-4892	287	1	secondly	secondly	ADV
fbem-4892	287	2	,	,	PUNCT
fbem-4892	287	3	new	new	ADJ
fbem-4892	287	4	retailers	retailer	NOUN
fbem-4892	287	5	of	of	ADP
fbem-4892	287	6	different	different	ADJ
fbem-4892	287	7	categories	category	NOUN
fbem-4892	287	8	should	should	AUX
fbem-4892	287	9	influence	influence	VERB
fbem-4892	287	10	customers	customer	NOUN
fbem-4892	287	11	'	'	PART
fbem-4892	287	12	engagement	engagement	NOUN
fbem-4892	287	13	behavior	behavior	NOUN
fbem-4892	287	14	by	by	ADP
fbem-4892	287	15	improving	improve	VERB
fbem-4892	287	16	product	product	NOUN
fbem-4892	287	17	involvement	involvement	NOUN
fbem-4892	287	18	.	.	PUNCT
fbem-4892	288	1	in	in	ADP
fbem-4892	288	2	the	the	DET
fbem-4892	288	3	context	context	NOUN
fbem-4892	288	4	of	of	ADP
fbem-4892	288	5	multi	multi	ADJ
fbem-4892	288	6	-	-	ADJ
fbem-4892	288	7	channel	channel	ADJ
fbem-4892	288	8	integration	integration	NOUN
fbem-4892	288	9	of	of	ADP
fbem-4892	288	10	new	new	ADJ
fbem-4892	288	11	retailers	retailer	NOUN
fbem-4892	288	12	,	,	PUNCT
fbem-4892	288	13	product	product	NOUN
fbem-4892	288	14	involvement	involvement	NOUN
fbem-4892	288	15	is	be	AUX
fbem-4892	288	16	an	an	DET
fbem-4892	288	17	important	important	ADJ
fbem-4892	288	18	antecedent	antecedent	NOUN
fbem-4892	288	19	variable	variable	NOUN
fbem-4892	288	20	that	that	PRON
fbem-4892	288	21	influences	influence	VERB
fbem-4892	288	22	customer	customer	NOUN
fbem-4892	288	23	engagement	engagement	NOUN
fbem-4892	288	24	behavior	behavior	NOUN
fbem-4892	288	25	,	,	PUNCT
fbem-4892	288	26	so	so	SCONJ
fbem-4892	288	27	companies	company	NOUN
fbem-4892	288	28	should	should	AUX
fbem-4892	288	29	pay	pay	VERB
fbem-4892	288	30	full	full	ADJ
fbem-4892	288	31	attention	attention	NOUN
fbem-4892	288	32	to	to	ADP
fbem-4892	288	33	product	product	NOUN
fbem-4892	288	34	involvement	involvement	NOUN
fbem-4892	288	35	.	.	PUNCT
fbem-4892	289	1	in	in	ADP
fbem-4892	289	2	the	the	DET
fbem-4892	289	3	multi	multi	ADJ
fbem-4892	289	4	-	-	ADJ
fbem-4892	289	5	channel	channel	NOUN
fbem-4892	289	6	integration	integration	NOUN
fbem-4892	289	7	strategy	strategy	NOUN
fbem-4892	289	8	,	,	PUNCT
fbem-4892	289	9	new	new	ADJ
fbem-4892	289	10	retailers	retailer	NOUN
fbem-4892	289	11	should	should	AUX
fbem-4892	289	12	use	use	VERB
fbem-4892	289	13	various	various	ADJ
fbem-4892	289	14	promotion	promotion	NOUN
fbem-4892	289	15	,	,	PUNCT
fbem-4892	289	16	marketing	marketing	NOUN
fbem-4892	289	17	and	and	CCONJ
fbem-4892	289	18	service	service	NOUN
fbem-4892	289	19	methods	method	NOUN
fbem-4892	289	20	to	to	PART
fbem-4892	289	21	increase	increase	VERB
fbem-4892	289	22	the	the	DET
fbem-4892	289	23	product	product	NOUN
fbem-4892	289	24	200	200	NUM
fbem-4892	289	25	involvement	involvement	NOUN
fbem-4892	289	26	of	of	ADP
fbem-4892	289	27	consumers	consumer	NOUN
fbem-4892	289	28	in	in	ADP
fbem-4892	289	29	the	the	DET
fbem-4892	289	30	process	process	NOUN
fbem-4892	289	31	of	of	ADP
fbem-4892	289	32	understanding	understanding	NOUN
fbem-4892	289	33	.	.	PUNCT
fbem-4892	290	1	when	when	SCONJ
fbem-4892	290	2	product	product	NOUN
fbem-4892	290	3	involvement	involvement	NOUN
fbem-4892	290	4	levels	level	NOUN
fbem-4892	290	5	are	be	AUX
fbem-4892	290	6	high	high	ADJ
fbem-4892	290	7	,	,	PUNCT
fbem-4892	290	8	they	they	PRON
fbem-4892	290	9	require	require	VERB
fbem-4892	290	10	a	a	DET
fbem-4892	290	11	high	high	ADJ
fbem-4892	290	12	level	level	NOUN
fbem-4892	290	13	of	of	ADP
fbem-4892	290	14	information	information	NOUN
fbem-4892	290	15	search	search	NOUN
fbem-4892	290	16	and	and	CCONJ
fbem-4892	290	17	alternative	alternative	ADJ
fbem-4892	290	18	evaluation	evaluation	NOUN
fbem-4892	290	19	,	,	PUNCT
fbem-4892	290	20	and	and	CCONJ
fbem-4892	290	21	therefore	therefore	ADV
fbem-4892	290	22	more	more	ADJ
fbem-4892	290	23	cross	cross	ADJ
fbem-4892	290	24	-	-	ADJ
fbem-4892	290	25	channel	channel	ADJ
fbem-4892	290	26	interaction	interaction	NOUN
fbem-4892	290	27	with	with	ADP
fbem-4892	290	28	retailers	retailer	NOUN
fbem-4892	290	29	.	.	PUNCT
fbem-4892	291	1	if	if	SCONJ
fbem-4892	291	2	retailers	retailer	NOUN
fbem-4892	291	3	are	be	AUX
fbem-4892	291	4	unable	unable	ADJ
fbem-4892	291	5	to	to	PART
fbem-4892	291	6	provide	provide	VERB
fbem-4892	291	7	consistent	consistent	ADJ
fbem-4892	291	8	information	information	NOUN
fbem-4892	291	9	and	and	CCONJ
fbem-4892	291	10	processes	process	NOUN
fbem-4892	291	11	,	,	PUNCT
fbem-4892	291	12	consumers	consumer	NOUN
fbem-4892	291	13	will	will	AUX
fbem-4892	291	14	be	be	AUX
fbem-4892	291	15	frustrated	frustrate	VERB
fbem-4892	291	16	when	when	SCONJ
fbem-4892	291	17	moving	move	VERB
fbem-4892	291	18	from	from	ADP
fbem-4892	291	19	one	one	NUM
fbem-4892	291	20	channel	channel	NOUN
fbem-4892	291	21	to	to	ADP
fbem-4892	291	22	another	another	PRON
fbem-4892	291	23	and	and	CCONJ
fbem-4892	291	24	are	be	AUX
fbem-4892	291	25	likely	likely	ADJ
fbem-4892	291	26	to	to	PART
fbem-4892	291	27	move	move	VERB
fbem-4892	291	28	to	to	ADP
fbem-4892	291	29	other	other	ADJ
fbem-4892	291	30	retailers	retailer	NOUN
fbem-4892	291	31	.	.	PUNCT
fbem-4892	292	1	it	it	PRON
fbem-4892	292	2	is	be	AUX
fbem-4892	292	3	recommended	recommend	VERB
fbem-4892	292	4	that	that	SCONJ
fbem-4892	292	5	multichannel	multichannel	ADJ
fbem-4892	292	6	retailers	retailer	NOUN
fbem-4892	292	7	with	with	ADP
fbem-4892	292	8	highinvolvement	highinvolvement	ADJ
fbem-4892	292	9	products	product	NOUN
fbem-4892	292	10	maintain	maintain	VERB
fbem-4892	292	11	consistent	consistent	ADJ
fbem-4892	292	12	cross	cross	ADJ
fbem-4892	292	13	-	-	ADJ
fbem-4892	292	14	channel	channel	NOUN
fbem-4892	292	15	messaging	messaging	NOUN
fbem-4892	292	16	and	and	CCONJ
fbem-4892	292	17	processes	process	NOUN
fbem-4892	292	18	to	to	PART
fbem-4892	292	19	avoid	avoid	VERB
fbem-4892	292	20	any	any	DET
fbem-4892	292	21	potential	potential	ADJ
fbem-4892	292	22	consumer	consumer	NOUN
fbem-4892	292	23	frustration	frustration	NOUN
fbem-4892	292	24	.	.	PUNCT
fbem-4892	293	1	for	for	ADP
fbem-4892	293	2	example	example	NOUN
fbem-4892	293	3	,	,	PUNCT
fbem-4892	293	4	ensure	ensure	VERB
fbem-4892	293	5	that	that	SCONJ
fbem-4892	293	6	the	the	DET
fbem-4892	293	7	product	product	NOUN
fbem-4892	293	8	and	and	CCONJ
fbem-4892	293	9	marketing	marketing	NOUN
fbem-4892	293	10	information	information	NOUN
fbem-4892	293	11	provided	provide	VERB
fbem-4892	293	12	by	by	ADP
fbem-4892	293	13	the	the	DET
fbem-4892	293	14	business	business	NOUN
fbem-4892	293	15	is	be	AUX
fbem-4892	293	16	synchronized	synchronize	VERB
fbem-4892	293	17	across	across	ADP
fbem-4892	293	18	multiple	multiple	ADJ
fbem-4892	293	19	channels	channel	NOUN
fbem-4892	293	20	;	;	PUNCT
fbem-4892	293	21	instruct	instruct	VERB
fbem-4892	293	22	the	the	DET
fbem-4892	293	23	business	business	NOUN
fbem-4892	293	24	staff	staff	NOUN
fbem-4892	293	25	to	to	PART
fbem-4892	293	26	follow	follow	VERB
fbem-4892	293	27	standardized	standardized	ADJ
fbem-4892	293	28	business	business	NOUN
fbem-4892	293	29	steps	step	NOUN
fbem-4892	293	30	and	and	CCONJ
fbem-4892	293	31	procedures	procedure	NOUN
fbem-4892	293	32	to	to	PART
fbem-4892	293	33	ensure	ensure	VERB
fbem-4892	293	34	consistent	consistent	ADJ
fbem-4892	293	35	and	and	CCONJ
fbem-4892	293	36	professional	professional	ADJ
fbem-4892	293	37	responses	response	NOUN
fbem-4892	293	38	to	to	ADP
fbem-4892	293	39	consumer	consumer	NOUN
fbem-4892	293	40	inquiries	inquiry	NOUN
fbem-4892	293	41	.	.	PUNCT
fbem-4892	294	1	when	when	SCONJ
fbem-4892	294	2	the	the	DET
fbem-4892	294	3	level	level	NOUN
fbem-4892	294	4	of	of	ADP
fbem-4892	294	5	product	product	NOUN
fbem-4892	294	6	involvement	involvement	NOUN
fbem-4892	294	7	is	be	AUX
fbem-4892	294	8	low	low	ADJ
fbem-4892	294	9	,	,	PUNCT
fbem-4892	294	10	multi	multi	ADJ
fbem-4892	294	11	-	-	ADJ
fbem-4892	294	12	channel	channel	ADJ
fbem-4892	294	13	retailers	retailer	NOUN
fbem-4892	294	14	should	should	AUX
fbem-4892	294	15	ensure	ensure	VERB
fbem-4892	294	16	freedom	freedom	NOUN
fbem-4892	294	17	of	of	ADP
fbem-4892	294	18	channel	channel	NOUN
fbem-4892	294	19	choice	choice	NOUN
fbem-4892	294	20	for	for	ADP
fbem-4892	294	21	consumers	consumer	NOUN
fbem-4892	294	22	,	,	PUNCT
fbem-4892	294	23	allowing	allow	VERB
fbem-4892	294	24	them	they	PRON
fbem-4892	294	25	to	to	PART
fbem-4892	294	26	complete	complete	VERB
fbem-4892	294	27	a	a	DET
fbem-4892	294	28	given	give	VERB
fbem-4892	294	29	shopping	shopping	NOUN
fbem-4892	294	30	task	task	NOUN
fbem-4892	294	31	in	in	ADP
fbem-4892	294	32	a	a	DET
fbem-4892	294	33	channel	channel	NOUN
fbem-4892	294	34	that	that	PRON
fbem-4892	294	35	is	be	AUX
fbem-4892	294	36	satisfactory	satisfactory	ADJ
fbem-4892	294	37	and	and	CCONJ
fbem-4892	294	38	convenient	convenient	ADJ
fbem-4892	294	39	for	for	ADP
fbem-4892	294	40	them	they	PRON
fbem-4892	294	41	(	(	PUNCT
fbem-4892	294	42	i.e.	i.e.	X
fbem-4892	294	43	,	,	PUNCT
fbem-4892	294	44	freedom	freedom	NOUN
fbem-4892	294	45	of	of	ADP
fbem-4892	294	46	channel	channel	NOUN
fbem-4892	294	47	choice	choice	NOUN
fbem-4892	294	48	)	)	PUNCT
fbem-4892	294	49	.	.	PUNCT
fbem-4892	295	1	in	in	ADP
fbem-4892	295	2	addition	addition	NOUN
fbem-4892	295	3	,	,	PUNCT
fbem-4892	295	4	customers	customer	NOUN
fbem-4892	295	5	should	should	AUX
fbem-4892	295	6	be	be	AUX
fbem-4892	295	7	informed	inform	VERB
fbem-4892	295	8	about	about	ADP
fbem-4892	295	9	the	the	DET
fbem-4892	295	10	existence	existence	NOUN
fbem-4892	295	11	of	of	ADP
fbem-4892	295	12	complementary	complementary	ADJ
fbem-4892	295	13	services	service	NOUN
fbem-4892	295	14	between	between	ADP
fbem-4892	295	15	multiple	multiple	ADJ
fbem-4892	295	16	channels	channel	NOUN
fbem-4892	295	17	(	(	PUNCT
fbem-4892	295	18	i.e.	i.e.	X
fbem-4892	295	19	,	,	PUNCT
fbem-4892	295	20	service	service	NOUN
fbem-4892	295	21	quality	quality	NOUN
fbem-4892	295	22	transparency	transparency	NOUN
fbem-4892	295	23	)	)	PUNCT
fbem-4892	295	24	.	.	PUNCT
fbem-4892	296	1	finally	finally	ADV
fbem-4892	296	2	,	,	PUNCT
fbem-4892	296	3	individual	individual	ADJ
fbem-4892	296	4	trait	trait	NOUN
fbem-4892	296	5	-	-	PUNCT
fbem-4892	296	6	regulated	regulate	VERB
fbem-4892	296	7	orientation	orientation	NOUN
fbem-4892	296	8	is	be	AUX
fbem-4892	296	9	a	a	DET
fbem-4892	296	10	more	more	ADV
fbem-4892	296	11	stable	stable	ADJ
fbem-4892	296	12	trait	trait	NOUN
fbem-4892	296	13	that	that	PRON
fbem-4892	296	14	affects	affect	VERB
fbem-4892	296	15	the	the	DET
fbem-4892	296	16	degree	degree	NOUN
fbem-4892	296	17	of	of	ADP
fbem-4892	296	18	control	control	NOUN
fbem-4892	296	19	consumers	consumer	NOUN
fbem-4892	296	20	have	have	VERB
fbem-4892	296	21	over	over	ADP
fbem-4892	296	22	subsequent	subsequent	ADJ
fbem-4892	296	23	behavioral	behavioral	ADJ
fbem-4892	296	24	tendencies	tendency	NOUN
fbem-4892	296	25	.	.	PUNCT
fbem-4892	297	1	when	when	SCONJ
fbem-4892	297	2	product	product	NOUN
fbem-4892	297	3	involvement	involvement	NOUN
fbem-4892	297	4	is	be	AUX
fbem-4892	297	5	in	in	ADP
fbem-4892	297	6	a	a	DET
fbem-4892	297	7	stable	stable	ADJ
fbem-4892	297	8	state	state	NOUN
fbem-4892	297	9	,	,	PUNCT
fbem-4892	297	10	promotion	promotion	NOUN
fbem-4892	297	11	orientation	orientation	NOUN
fbem-4892	297	12	positively	positively	ADV
fbem-4892	297	13	reinforces	reinforce	VERB
fbem-4892	297	14	customer	customer	NOUN
fbem-4892	297	15	integration	integration	NOUN
fbem-4892	297	16	behavior	behavior	NOUN
fbem-4892	297	17	,	,	PUNCT
fbem-4892	297	18	while	while	SCONJ
fbem-4892	297	19	denfense	denfense	NOUN
fbem-4892	297	20	orientation	orientation	NOUN
fbem-4892	297	21	negatively	negatively	ADV
fbem-4892	297	22	influences	influence	VERB
fbem-4892	297	23	customer	customer	NOUN
fbem-4892	297	24	integration	integration	NOUN
fbem-4892	297	25	behavior	behavior	NOUN
fbem-4892	297	26	.	.	PUNCT
fbem-4892	298	1	therefore	therefore	ADV
fbem-4892	298	2	,	,	PUNCT
fbem-4892	298	3	new	new	ADJ
fbem-4892	298	4	retailers	retailer	NOUN
fbem-4892	298	5	should	should	AUX
fbem-4892	298	6	strengthen	strengthen	VERB
fbem-4892	298	7	the	the	DET
fbem-4892	298	8	evaluation	evaluation	NOUN
fbem-4892	298	9	of	of	ADP
fbem-4892	298	10	consumers	consumer	NOUN
fbem-4892	298	11	'	'	PART
fbem-4892	298	12	individual	individual	ADJ
fbem-4892	298	13	regulatory	regulatory	ADJ
fbem-4892	298	14	orientations	orientation	NOUN
fbem-4892	298	15	when	when	SCONJ
fbem-4892	298	16	carrying	carry	VERB
fbem-4892	298	17	out	out	ADP
fbem-4892	298	18	multi	multi	ADJ
fbem-4892	298	19	-	-	ADJ
fbem-4892	298	20	channel	channel	ADJ
fbem-4892	298	21	integration	integration	NOUN
fbem-4892	298	22	,	,	PUNCT
fbem-4892	298	23	develop	develop	VERB
fbem-4892	298	24	marketing	marketing	NOUN
fbem-4892	298	25	strategies	strategy	NOUN
fbem-4892	298	26	based	base	VERB
fbem-4892	298	27	on	on	ADP
fbem-4892	298	28	different	different	ADJ
fbem-4892	298	29	regulatory	regulatory	ADJ
fbem-4892	298	30	orientations	orientation	NOUN
fbem-4892	298	31	,	,	PUNCT
fbem-4892	298	32	and	and	CCONJ
fbem-4892	298	33	provide	provide	VERB
fbem-4892	298	34	personalized	personalized	ADJ
fbem-4892	298	35	recommendations	recommendation	NOUN
fbem-4892	298	36	for	for	ADP
fbem-4892	298	37	consumers	consumer	NOUN
fbem-4892	298	38	,	,	PUNCT
fbem-4892	298	39	so	so	SCONJ
fbem-4892	298	40	as	as	SCONJ
fbem-4892	298	41	to	to	PART
fbem-4892	298	42	promote	promote	VERB
fbem-4892	298	43	customer	customer	NOUN
fbem-4892	298	44	integration	integration	NOUN
fbem-4892	298	45	behaviors	behavior	NOUN
fbem-4892	298	46	among	among	ADP
fbem-4892	298	47	individuals	individual	NOUN
fbem-4892	298	48	with	with	ADP
fbem-4892	298	49	different	different	ADJ
fbem-4892	298	50	regulatory	regulatory	ADJ
fbem-4892	298	51	orientations	orientation	NOUN
fbem-4892	298	52	.	.	PUNCT
fbem-4892	299	1	for	for	ADP
fbem-4892	299	2	consumers	consumer	NOUN
fbem-4892	299	3	with	with	ADP
fbem-4892	299	4	promotion	promotion	NOUN
fbem-4892	299	5	orientations	orientation	NOUN
fbem-4892	299	6	,	,	PUNCT
fbem-4892	299	7	new	new	ADJ
fbem-4892	299	8	retail	retail	ADJ
fbem-4892	299	9	enterprises	enterprise	NOUN
fbem-4892	299	10	should	should	AUX
fbem-4892	299	11	meet	meet	VERB
fbem-4892	299	12	the	the	DET
fbem-4892	299	13	diverse	diverse	ADJ
fbem-4892	299	14	needs	need	NOUN
fbem-4892	299	15	of	of	ADP
fbem-4892	299	16	consumers	consumer	NOUN
fbem-4892	299	17	as	as	ADV
fbem-4892	299	18	much	much	ADV
fbem-4892	299	19	as	as	ADP
fbem-4892	299	20	possible	possible	ADJ
fbem-4892	299	21	during	during	ADP
fbem-4892	299	22	channel	channel	NOUN
fbem-4892	299	23	integration	integration	NOUN
fbem-4892	299	24	,	,	PUNCT
fbem-4892	299	25	ensure	ensure	VERB
fbem-4892	299	26	that	that	SCONJ
fbem-4892	299	27	all	all	DET
fbem-4892	299	28	channels	channel	NOUN
fbem-4892	299	29	of	of	ADP
fbem-4892	299	30	the	the	DET
fbem-4892	299	31	enterprise	enterprise	NOUN
fbem-4892	299	32	have	have	VERB
fbem-4892	299	33	the	the	DET
fbem-4892	299	34	same	same	ADJ
fbem-4892	299	35	level	level	NOUN
fbem-4892	299	36	of	of	ADP
fbem-4892	299	37	service	service	NOUN
fbem-4892	299	38	quality	quality	NOUN
fbem-4892	299	39	,	,	PUNCT
fbem-4892	299	40	strengthen	strengthen	VERB
fbem-4892	299	41	information	information	NOUN
fbem-4892	299	42	exchange	exchange	NOUN
fbem-4892	299	43	between	between	ADP
fbem-4892	299	44	different	different	ADJ
fbem-4892	299	45	channels	channel	NOUN
fbem-4892	299	46	,	,	PUNCT
fbem-4892	299	47	deliver	deliver	VERB
fbem-4892	299	48	the	the	DET
fbem-4892	299	49	same	same	ADJ
fbem-4892	299	50	information	information	NOUN
fbem-4892	299	51	to	to	ADP
fbem-4892	299	52	consumers	consumer	NOUN
fbem-4892	299	53	at	at	ADP
fbem-4892	299	54	all	all	DET
fbem-4892	299	55	touch	touch	NOUN
fbem-4892	299	56	points	point	NOUN
fbem-4892	299	57	,	,	PUNCT
fbem-4892	299	58	strengthen	strengthen	VERB
fbem-4892	299	59	consumers	consumer	NOUN
fbem-4892	299	60	'	'	PART
fbem-4892	299	61	perception	perception	NOUN
fbem-4892	299	62	of	of	ADP
fbem-4892	299	63	the	the	DET
fbem-4892	299	64	retail	retail	ADJ
fbem-4892	299	65	enterprise	enterprise	NOUN
fbem-4892	299	66	,	,	PUNCT
fbem-4892	299	67	guide	guide	VERB
fbem-4892	299	68	them	they	PRON
fbem-4892	299	69	to	to	PART
fbem-4892	299	70	share	share	VERB
fbem-4892	299	71	and	and	CCONJ
fbem-4892	299	72	forward	forward	ADV
fbem-4892	299	73	positive	positive	ADJ
fbem-4892	299	74	word	word	NOUN
fbem-4892	299	75	-	-	PUNCT
fbem-4892	299	76	of	of	ADP
fbem-4892	299	77	-	-	PUNCT
fbem-4892	299	78	mouth	mouth	NOUN
fbem-4892	299	79	information	information	NOUN
fbem-4892	299	80	,	,	PUNCT
fbem-4892	299	81	and	and	CCONJ
fbem-4892	299	82	actively	actively	ADV
fbem-4892	299	83	provide	provide	VERB
fbem-4892	299	84	optimization	optimization	NOUN
fbem-4892	299	85	suggestions	suggestion	NOUN
fbem-4892	299	86	to	to	ADP
fbem-4892	299	87	the	the	DET
fbem-4892	299	88	company	company	NOUN
fbem-4892	299	89	.	.	PUNCT
fbem-4892	300	1	for	for	ADP
fbem-4892	300	2	consumers	consumer	NOUN
fbem-4892	300	3	with	with	ADP
fbem-4892	300	4	defense	defense	NOUN
fbem-4892	300	5	orientations	orientation	NOUN
fbem-4892	300	6	,	,	PUNCT
fbem-4892	300	7	who	who	PRON
fbem-4892	300	8	seldom	seldom	ADV
fbem-4892	300	9	actively	actively	ADV
fbem-4892	300	10	pay	pay	VERB
fbem-4892	300	11	attention	attention	NOUN
fbem-4892	300	12	to	to	ADP
fbem-4892	300	13	the	the	DET
fbem-4892	300	14	multiple	multiple	ADJ
fbem-4892	300	15	channels	channel	NOUN
fbem-4892	300	16	provided	provide	VERB
fbem-4892	300	17	by	by	ADP
fbem-4892	300	18	retailers	retailer	NOUN
fbem-4892	300	19	,	,	PUNCT
fbem-4892	300	20	companies	company	NOUN
fbem-4892	300	21	should	should	AUX
fbem-4892	300	22	increase	increase	VERB
fbem-4892	300	23	the	the	DET
fbem-4892	300	24	design	design	NOUN
fbem-4892	300	25	interest	interest	NOUN
fbem-4892	300	26	of	of	ADP
fbem-4892	300	27	promotional	promotional	ADJ
fbem-4892	300	28	advertisements	advertisement	NOUN
fbem-4892	300	29	to	to	PART
fbem-4892	300	30	make	make	VERB
fbem-4892	300	31	consumers	consumer	NOUN
fbem-4892	300	32	interested	interested	ADJ
fbem-4892	300	33	in	in	ADP
fbem-4892	300	34	the	the	DET
fbem-4892	300	35	company	company	NOUN
fbem-4892	300	36	and	and	CCONJ
fbem-4892	300	37	its	its	PRON
fbem-4892	300	38	products	product	NOUN
fbem-4892	300	39	and	and	CCONJ
fbem-4892	300	40	services	service	NOUN
fbem-4892	300	41	,	,	PUNCT
fbem-4892	300	42	promote	promote	VERB
fbem-4892	300	43	them	they	PRON
fbem-4892	300	44	from	from	ADP
fbem-4892	300	45	multiple	multiple	ADJ
fbem-4892	300	46	channels	channel	NOUN
fbem-4892	300	47	,	,	PUNCT
fbem-4892	300	48	make	make	VERB
fbem-4892	300	49	the	the	DET
fbem-4892	300	50	relevant	relevant	ADJ
fbem-4892	300	51	information	information	NOUN
fbem-4892	300	52	about	about	ADP
fbem-4892	300	53	the	the	DET
fbem-4892	300	54	company	company	NOUN
fbem-4892	300	55	penetrate	penetrate	VERB
fbem-4892	300	56	into	into	ADP
fbem-4892	300	57	consumers	consumer	NOUN
fbem-4892	300	58	as	as	ADV
fbem-4892	300	59	much	much	ADV
fbem-4892	300	60	as	as	ADP
fbem-4892	300	61	possible	possible	ADJ
fbem-4892	300	62	,	,	PUNCT
fbem-4892	300	63	improve	improve	VERB
fbem-4892	300	64	consumer	consumer	NOUN
fbem-4892	300	65	favorability	favorability	NOUN
fbem-4892	300	66	,	,	PUNCT
fbem-4892	300	67	and	and	CCONJ
fbem-4892	300	68	thus	thus	ADV
fbem-4892	300	69	contribute	contribute	VERB
fbem-4892	300	70	to	to	ADP
fbem-4892	300	71	enhancing	enhance	VERB
fbem-4892	300	72	consumers	consumer	NOUN
fbem-4892	300	73	'	'	PART
fbem-4892	300	74	customer	customer	NOUN
fbem-4892	300	75	integration	integration	NOUN
fbem-4892	300	76	behavior	behavior	NOUN
fbem-4892	300	77	,	,	PUNCT
fbem-4892	300	78	in	in	ADP
fbem-4892	300	79	addition	addition	NOUN
fbem-4892	300	80	to	to	ADP
fbem-4892	300	81	it	it	PRON
fbem-4892	300	82	should	should	AUX
fbem-4892	300	83	also	also	ADV
fbem-4892	300	84	focus	focus	VERB
fbem-4892	300	85	on	on	ADP
fbem-4892	300	86	the	the	DET
fbem-4892	300	87	accuracy	accuracy	NOUN
fbem-4892	300	88	and	and	CCONJ
fbem-4892	300	89	brevity	brevity	NOUN
fbem-4892	300	90	of	of	ADP
fbem-4892	300	91	the	the	DET
fbem-4892	300	92	information	information	NOUN
fbem-4892	300	93	,	,	PUNCT
fbem-4892	300	94	reduce	reduce	VERB
fbem-4892	300	95	the	the	DET
fbem-4892	300	96	cost	cost	NOUN
fbem-4892	300	97	of	of	ADP
fbem-4892	300	98	consumer	consumer	NOUN
fbem-4892	300	99	understanding	understanding	NOUN
fbem-4892	300	100	,	,	PUNCT
fbem-4892	300	101	understand	understand	VERB
fbem-4892	300	102	consumers	consumer	NOUN
fbem-4892	300	103	'	'	PART
fbem-4892	300	104	interests	interest	NOUN
fbem-4892	300	105	as	as	ADV
fbem-4892	300	106	much	much	ADV
fbem-4892	300	107	as	as	ADP
fbem-4892	300	108	possible	possible	ADJ
fbem-4892	300	109	,	,	PUNCT
fbem-4892	300	110	optimize	optimize	VERB
fbem-4892	300	111	consumers	consumer	NOUN
fbem-4892	300	112	'	'	PART
fbem-4892	300	113	shopping	shopping	NOUN
fbem-4892	300	114	experience	experience	NOUN
fbem-4892	300	115	,	,	PUNCT
fbem-4892	300	116	strengthen	strengthen	VERB
fbem-4892	300	117	the	the	DET
fbem-4892	300	118	positive	positive	ADJ
fbem-4892	300	119	interaction	interaction	NOUN
fbem-4892	300	120	between	between	ADP
fbem-4892	300	121	consumers	consumer	NOUN
fbem-4892	300	122	and	and	CCONJ
fbem-4892	300	123	retail	retail	ADJ
fbem-4892	300	124	enterprises	enterprise	NOUN
fbem-4892	300	125	,	,	PUNCT
fbem-4892	300	126	improve	improve	VERB
fbem-4892	300	127	consumers	consumer	NOUN
fbem-4892	300	128	'	'	PART
fbem-4892	300	129	recognition	recognition	NOUN
fbem-4892	300	130	of	of	ADP
fbem-4892	300	131	the	the	DET
fbem-4892	300	132	enterprise	enterprise	NOUN
fbem-4892	300	133	,	,	PUNCT
fbem-4892	300	134	and	and	CCONJ
fbem-4892	300	135	thus	thus	ADV
fbem-4892	300	136	lead	lead	VERB
fbem-4892	300	137	consumers	consumer	NOUN
fbem-4892	300	138	to	to	PART
fbem-4892	300	139	take	take	VERB
fbem-4892	300	140	the	the	DET
fbem-4892	300	141	initiative	initiative	NOUN
fbem-4892	300	142	to	to	PART
fbem-4892	300	143	spread	spread	VERB
fbem-4892	300	144	word	word	NOUN
fbem-4892	300	145	-	-	PUNCT
fbem-4892	300	146	of	of	ADP
fbem-4892	300	147	-	-	PUNCT
fbem-4892	300	148	mouth	mouth	NOUN
fbem-4892	300	149	and	and	CCONJ
fbem-4892	300	150	and	and	CCONJ
fbem-4892	300	151	opinion	opinion	NOUN
fbem-4892	300	152	feedback	feedback	NOUN
fbem-4892	300	153	,	,	PUNCT
fbem-4892	300	154	and	and	CCONJ
fbem-4892	300	155	promote	promote	VERB
fbem-4892	300	156	the	the	DET
fbem-4892	300	157	willingness	willingness	NOUN
fbem-4892	300	158	to	to	PART
fbem-4892	300	159	generate	generate	VERB
fbem-4892	300	160	customer	customer	NOUN
fbem-4892	300	161	integration	integration	NOUN
fbem-4892	300	162	behavior	behavior	NOUN
fbem-4892	300	163	.	.	PUNCT
fbem-4892	301	1	6.4	6.4	NUM
fbem-4892	301	2	.	.	PUNCT
fbem-4892	301	3	limitations	limitation	NOUN
fbem-4892	301	4	and	and	CCONJ
fbem-4892	301	5	future	future	ADJ
fbem-4892	301	6	research	research	NOUN
fbem-4892	301	7	firstly	firstly	ADV
fbem-4892	301	8	,	,	PUNCT
fbem-4892	301	9	the	the	DET
fbem-4892	301	10	research	research	NOUN
fbem-4892	301	11	sample	sample	NOUN
fbem-4892	301	12	is	be	AUX
fbem-4892	301	13	relatively	relatively	ADV
fbem-4892	301	14	single	single	ADJ
fbem-4892	301	15	.	.	PUNCT
fbem-4892	302	1	the	the	DET
fbem-4892	302	2	research	research	NOUN
fbem-4892	302	3	subjects	subject	NOUN
fbem-4892	302	4	of	of	ADP
fbem-4892	302	5	this	this	DET
fbem-4892	302	6	paper	paper	NOUN
fbem-4892	302	7	are	be	AUX
fbem-4892	302	8	mainly	mainly	ADV
fbem-4892	302	9	consumers	consumer	NOUN
fbem-4892	302	10	of	of	ADP
fbem-4892	302	11	electronic	electronic	ADJ
fbem-4892	302	12	and	and	CCONJ
fbem-4892	302	13	department	department	NOUN
fbem-4892	302	14	store	store	NOUN
fbem-4892	302	15	new	new	ADJ
fbem-4892	302	16	retailers	retailer	NOUN
fbem-4892	302	17	,	,	PUNCT
fbem-4892	302	18	and	and	CCONJ
fbem-4892	302	19	we	we	PRON
fbem-4892	302	20	do	do	AUX
fbem-4892	302	21	not	not	PART
fbem-4892	302	22	consider	consider	VERB
fbem-4892	302	23	whether	whether	SCONJ
fbem-4892	302	24	the	the	DET
fbem-4892	302	25	findings	finding	NOUN
fbem-4892	302	26	of	of	ADP
fbem-4892	302	27	this	this	DET
fbem-4892	302	28	study	study	NOUN
fbem-4892	302	29	are	be	AUX
fbem-4892	302	30	also	also	ADV
fbem-4892	302	31	applicable	applicable	ADJ
fbem-4892	302	32	to	to	ADP
fbem-4892	302	33	consumers	consumer	NOUN
fbem-4892	302	34	of	of	ADP
fbem-4892	302	35	other	other	ADJ
fbem-4892	302	36	retail	retail	ADJ
fbem-4892	302	37	formats	format	NOUN
fbem-4892	302	38	,	,	PUNCT
fbem-4892	302	39	and	and	CCONJ
fbem-4892	302	40	we	we	PRON
fbem-4892	302	41	may	may	AUX
fbem-4892	302	42	consider	consider	VERB
fbem-4892	302	43	other	other	ADJ
fbem-4892	302	44	types	type	NOUN
fbem-4892	302	45	of	of	ADP
fbem-4892	302	46	retail	retail	ADJ
fbem-4892	302	47	consumers	consumer	NOUN
fbem-4892	302	48	as	as	ADP
fbem-4892	302	49	research	research	NOUN
fbem-4892	302	50	subjects	subject	NOUN
fbem-4892	302	51	in	in	ADP
fbem-4892	302	52	the	the	DET
fbem-4892	302	53	future	future	NOUN
fbem-4892	302	54	.	.	PUNCT
fbem-4892	303	1	secondly	secondly	ADV
fbem-4892	303	2	,	,	PUNCT
fbem-4892	303	3	the	the	DET
fbem-4892	303	4	research	research	NOUN
fbem-4892	303	5	variables	variable	NOUN
fbem-4892	303	6	can	can	AUX
fbem-4892	303	7	be	be	AUX
fbem-4892	303	8	diversified	diversify	VERB
fbem-4892	303	9	.	.	PUNCT
fbem-4892	304	1	mediating	mediate	VERB
fbem-4892	304	2	or	or	CCONJ
fbem-4892	304	3	moderating	moderating	NOUN
fbem-4892	304	4	variables	variable	NOUN
fbem-4892	304	5	could	could	AUX
fbem-4892	304	6	be	be	AUX
fbem-4892	304	7	replaced	replace	VERB
fbem-4892	304	8	in	in	ADP
fbem-4892	304	9	the	the	DET
fbem-4892	304	10	future	future	NOUN
fbem-4892	304	11	,	,	PUNCT
fbem-4892	304	12	and	and	CCONJ
fbem-4892	304	13	there	there	PRON
fbem-4892	304	14	may	may	AUX
fbem-4892	304	15	be	be	AUX
fbem-4892	304	16	other	other	ADJ
fbem-4892	304	17	variables	variable	NOUN
fbem-4892	304	18	that	that	PRON
fbem-4892	304	19	influence	influence	NOUN
fbem-4892	304	20	consumers	consumer	NOUN
fbem-4892	304	21	'	'	PART
fbem-4892	304	22	interactions	interaction	NOUN
fbem-4892	304	23	with	with	ADP
fbem-4892	304	24	multi	multi	ADJ
fbem-4892	304	25	-	-	ADJ
fbem-4892	304	26	channel	channel	ADJ
fbem-4892	304	27	retailers	retailer	NOUN
fbem-4892	304	28	,	,	PUNCT
fbem-4892	304	29	such	such	ADJ
fbem-4892	304	30	as	as	ADP
fbem-4892	304	31	consumers	consumer	NOUN
fbem-4892	304	32	'	'	PART
fbem-4892	304	33	familiarity	familiarity	NOUN
fbem-4892	304	34	with	with	ADP
fbem-4892	304	35	each	each	DET
fbem-4892	304	36	channel	channel	NOUN
fbem-4892	304	37	and	and	CCONJ
fbem-4892	304	38	the	the	DET
fbem-4892	304	39	level	level	NOUN
fbem-4892	304	40	of	of	ADP
fbem-4892	304	41	consumer	consumer	NOUN
fbem-4892	304	42	perceptions	perception	NOUN
fbem-4892	304	43	arising	arise	VERB
fbem-4892	304	44	from	from	ADP
fbem-4892	304	45	the	the	DET
fbem-4892	304	46	quality	quality	NOUN
fbem-4892	304	47	of	of	ADP
fbem-4892	304	48	channel	channel	NOUN
fbem-4892	304	49	integration	integration	NOUN
fbem-4892	304	50	.	.	PUNCT
fbem-4892	305	1	future	future	ADJ
fbem-4892	305	2	research	research	NOUN
fbem-4892	305	3	should	should	AUX
fbem-4892	305	4	incorporate	incorporate	VERB
fbem-4892	305	5	these	these	DET
fbem-4892	305	6	potential	potential	ADJ
fbem-4892	305	7	variables	variable	NOUN
fbem-4892	305	8	into	into	ADP
fbem-4892	305	9	the	the	DET
fbem-4892	305	10	research	research	NOUN
fbem-4892	305	11	model	model	NOUN
fbem-4892	305	12	to	to	PART
fbem-4892	305	13	draw	draw	VERB
fbem-4892	305	14	conclusions	conclusion	NOUN
fbem-4892	305	15	about	about	ADP
fbem-4892	305	16	the	the	DET
fbem-4892	305	17	propensity	propensity	NOUN
fbem-4892	305	18	of	of	ADP
fbem-4892	305	19	multi	multi	ADJ
fbem-4892	305	20	-	-	ADJ
fbem-4892	305	21	channel	channel	NOUN
fbem-4892	305	22	integration	integration	NOUN
fbem-4892	305	23	quality	quality	NOUN
fbem-4892	305	24	on	on	ADP
fbem-4892	305	25	consumer	consumer	NOUN
fbem-4892	305	26	behavior	behavior	NOUN
fbem-4892	305	27	.	.	PUNCT
fbem-4892	306	1	thirdly	thirdly	ADV
fbem-4892	306	2	,	,	PUNCT
fbem-4892	306	3	research	research	NOUN
fbem-4892	306	4	methodological	methodological	ADJ
fbem-4892	306	5	limitations	limitation	NOUN
fbem-4892	306	6	.	.	PUNCT
fbem-4892	307	1	this	this	DET
fbem-4892	307	2	paper	paper	NOUN
fbem-4892	307	3	used	use	VERB
fbem-4892	307	4	a	a	DET
fbem-4892	307	5	questionnaire	questionnaire	NOUN
fbem-4892	307	6	survey	survey	NOUN
fbem-4892	307	7	to	to	PART
fbem-4892	307	8	conduct	conduct	VERB
fbem-4892	307	9	the	the	DET
fbem-4892	307	10	assessment	assessment	NOUN
fbem-4892	307	11	and	and	CCONJ
fbem-4892	307	12	relied	rely	VERB
fbem-4892	307	13	mainly	mainly	ADV
fbem-4892	307	14	on	on	ADP
fbem-4892	307	15	consumers	consumer	NOUN
fbem-4892	307	16	'	'	PART
fbem-4892	307	17	recollection	recollection	NOUN
fbem-4892	307	18	of	of	ADP
fbem-4892	307	19	their	their	PRON
fbem-4892	307	20	previous	previous	ADJ
fbem-4892	307	21	experiences	experience	NOUN
fbem-4892	307	22	,	,	PUNCT
fbem-4892	307	23	and	and	CCONJ
fbem-4892	307	24	its	its	PRON
fbem-4892	307	25	findings	finding	NOUN
fbem-4892	307	26	may	may	AUX
fbem-4892	307	27	be	be	AUX
fbem-4892	307	28	potentially	potentially	ADV
fbem-4892	307	29	biased	bias	VERB
fbem-4892	307	30	.	.	PUNCT
fbem-4892	308	1	in	in	ADP
fbem-4892	308	2	the	the	DET
fbem-4892	308	3	future	future	NOUN
fbem-4892	308	4	,	,	PUNCT
fbem-4892	308	5	diverse	diverse	ADJ
fbem-4892	308	6	research	research	NOUN
fbem-4892	308	7	methods	method	NOUN
fbem-4892	308	8	,	,	PUNCT
fbem-4892	308	9	such	such	ADJ
fbem-4892	308	10	as	as	ADP
fbem-4892	308	11	field	field	NOUN
fbem-4892	308	12	or	or	CCONJ
fbem-4892	308	13	laboratory	laboratory	NOUN
fbem-4892	308	14	experiments	experiment	NOUN
fbem-4892	308	15	,	,	PUNCT
fbem-4892	308	16	could	could	AUX
fbem-4892	308	17	be	be	AUX
fbem-4892	308	18	used	use	VERB
fbem-4892	308	19	that	that	PRON
fbem-4892	308	20	could	could	AUX
fbem-4892	308	21	manipulate	manipulate	VERB
fbem-4892	308	22	the	the	DET
fbem-4892	308	23	extent	extent	NOUN
fbem-4892	308	24	of	of	ADP
fbem-4892	308	25	multi	multi	ADJ
fbem-4892	308	26	-	-	ADJ
fbem-4892	308	27	channel	channel	ADJ
fbem-4892	308	28	integration	integration	NOUN
fbem-4892	308	29	quality	quality	NOUN
fbem-4892	308	30	dimensions	dimension	NOUN
fbem-4892	308	31	to	to	PART
fbem-4892	308	32	reveal	reveal	VERB
fbem-4892	308	33	their	their	PRON
fbem-4892	308	34	impact	impact	NOUN
fbem-4892	308	35	on	on	ADP
fbem-4892	308	36	product	product	NOUN
fbem-4892	308	37	involvement	involvement	NOUN
fbem-4892	308	38	,	,	PUNCT
fbem-4892	308	39	allowing	allow	VERB
fbem-4892	308	40	other	other	ADJ
fbem-4892	308	41	potential	potential	NOUN
fbem-4892	308	42	confounds	confound	VERB
fbem-4892	308	43	to	to	PART
fbem-4892	308	44	be	be	AUX
fbem-4892	308	45	minimized	minimize	VERB
fbem-4892	308	46	and	and	CCONJ
fbem-4892	308	47	better	well	ADV
fbem-4892	308	48	controlled	control	VERB
fbem-4892	308	49	.	.	PUNCT
fbem-4892	309	1	references	reference	NOUN
fbem-4892	309	2	[	[	X
fbem-4892	309	3	1	1	NUM
fbem-4892	309	4	]	]	X
fbem-4892	309	5	afonso	afonso	PROPN
fbem-4892	309	6	c	c	PROPN
fbem-4892	309	7	,	,	PUNCT
fbem-4892	309	8	silva	silva	PROPN
fbem-4892	309	9	g	g	PROPN
fbem-4892	309	10	m	m	PROPN
fbem-4892	309	11	,	,	PUNCT
fbem-4892	309	12	gonçalves	gonçalves	PROPN
fbem-4892	309	13	h	h	NOUN
fbem-4892	309	14	m	m	PROPN
fbem-4892	309	15	,	,	PUNCT
fbem-4892	309	16	et	et	PROPN
fbem-4892	309	17	al	al	PROPN
fbem-4892	309	18	.	.	PUNCT
fbem-4892	310	1	the	the	DET
fbem-4892	310	2	role	role	NOUN
fbem-4892	310	3	of	of	ADP
fbem-4892	310	4	motivations	motivation	NOUN
fbem-4892	310	5	and	and	CCONJ
fbem-4892	310	6	involvement	involvement	NOUN
fbem-4892	310	7	in	in	ADP
fbem-4892	310	8	wine	wine	NOUN
fbem-4892	310	9	tourists	tourist	NOUN
fbem-4892	310	10	'	'	PART
fbem-4892	310	11	intention	intention	NOUN
fbem-4892	310	12	to	to	PART
fbem-4892	310	13	return	return	VERB
fbem-4892	310	14	:	:	PUNCT
fbem-4892	310	15	sem	sem	NOUN
fbem-4892	310	16	and	and	CCONJ
fbem-4892	310	17	fsqca	fsqca	NOUN
fbem-4892	310	18	findings[j	findings[j	PROPN
fbem-4892	310	19	]	]	PUNCT
fbem-4892	310	20	.	.	PUNCT
fbem-4892	311	1	journal	journal	PROPN
fbem-4892	311	2	of	of	ADP
fbem-4892	311	3	business	business	NOUN
fbem-4892	311	4	research	research	NOUN
fbem-4892	311	5	,	,	PUNCT
fbem-4892	311	6	2018	2018	NUM
fbem-4892	311	7	,	,	PUNCT
fbem-4892	311	8	89(c	89(c	NUM
fbem-4892	311	9	):	):	PUNCT
fbem-4892	311	10	313	313	NUM
fbem-4892	311	11	-	-	SYM
fbem-4892	311	12	321	321	NUM
fbem-4892	311	13	.	.	PUNCT
fbem-4892	312	1	[	[	X
fbem-4892	312	2	2	2	X
fbem-4892	312	3	]	]	PUNCT
fbem-4892	312	4	asare	asare	ADJ
fbem-4892	312	5	c	c	NOUN
fbem-4892	312	6	,	,	PUNCT
fbem-4892	312	7	majeed	majeed	PROPN
fbem-4892	312	8	m	m	PROPN
fbem-4892	312	9	,	,	PUNCT
fbem-4892	312	10	cole	cole	PROPN
fbem-4892	312	11	n	n	CCONJ
fbem-4892	312	12	a.	a.	NOUN
fbem-4892	312	13	omnichannel	omnichannel	NOUN
fbem-4892	312	14	integration	integration	NOUN
fbem-4892	312	15	quality	quality	NOUN
fbem-4892	312	16	,	,	PUNCT
fbem-4892	312	17	perceived	perceive	VERB
fbem-4892	312	18	value	value	NOUN
fbem-4892	312	19	,	,	PUNCT
fbem-4892	312	20	and	and	CCONJ
fbem-4892	312	21	brand	brand	NOUN
fbem-4892	312	22	loyalty	loyalty	NOUN
fbem-4892	312	23	in	in	ADP
fbem-4892	312	24	the	the	DET
fbem-4892	312	25	consumer	consumer	NOUN
fbem-4892	312	26	electronics	electronic	NOUN
fbem-4892	312	27	market	market	NOUN
fbem-4892	312	28	:	:	PUNCT
fbem-4892	312	29	the	the	DET
fbem-4892	312	30	mediating	mediate	VERB
fbem-4892	312	31	effect	effect	NOUN
fbem-4892	312	32	of	of	ADP
fbem-4892	312	33	consumer	consumer	NOUN
fbem-4892	312	34	personality[m]//advances	personality[m]//advance	NOUN
fbem-4892	312	35	in	in	ADP
fbem-4892	312	36	information	information	NOUN
fbem-4892	312	37	communication	communication	NOUN
fbem-4892	312	38	technology	technology	NOUN
fbem-4892	312	39	and	and	CCONJ
fbem-4892	312	40	computing	computing	NOUN
fbem-4892	312	41	.	.	PUNCT
fbem-4892	312	42	springer	springer	PROPN
fbem-4892	312	43	,	,	PUNCT
fbem-4892	312	44	singapore	singapore	PROPN
fbem-4892	312	45	,	,	PUNCT
fbem-4892	312	46	2022	2022	NUM
fbem-4892	312	47	:	:	PUNCT
fbem-4892	312	48	29	29	NUM
fbem-4892	312	49	-	-	SYM
fbem-4892	312	50	45	45	NUM
fbem-4892	312	51	.	.	PUNCT
fbem-4892	313	1	[	[	X
fbem-4892	313	2	3	3	X
fbem-4892	313	3	]	]	X
fbem-4892	313	4	behe	behe	PROPN
fbem-4892	313	5	b	b	PROPN
fbem-4892	313	6	k	k	X
fbem-4892	313	7	,	,	PUNCT
fbem-4892	313	8	bae	bae	PROPN
fbem-4892	313	9	m	m	PROPN
fbem-4892	313	10	,	,	PUNCT
fbem-4892	313	11	huddleston	huddleston	PROPN
fbem-4892	313	12	p	p	PROPN
fbem-4892	313	13	t	t	PROPN
fbem-4892	313	14	,	,	PUNCT
fbem-4892	313	15	et	et	NOUN
fbem-4892	313	16	al.the	al.the	DET
fbem-4892	313	17	effect	effect	NOUN
fbem-4892	313	18	of	of	ADP
fbem-4892	313	19	involvement	involvement	NOUN
fbem-4892	313	20	on	on	ADP
fbem-4892	313	21	visual	visual	ADJ
fbem-4892	313	22	attention	attention	NOUN
fbem-4892	313	23	and	and	CCONJ
fbem-4892	313	24	product	product	NOUN
fbem-4892	313	25	choice	choice	NOUN
fbem-4892	313	26	[	[	X
fbem-4892	313	27	j].journal	j].journal	NOUN
fbem-4892	313	28	of	of	ADP
fbem-4892	313	29	retailing	retailing	NOUN
fbem-4892	313	30	&	&	CCONJ
fbem-4892	313	31	consumer	consumer	NOUN
fbem-4892	313	32	services,2015.24(c	services,2015.24(c	NOUN
fbem-4892	313	33	):	):	PUNCT
fbem-4892	313	34	10	10	NUM
fbem-4892	313	35	-	-	SYM
fbem-4892	313	36	21	21	NUM
fbem-4892	313	37	.	.	PUNCT
fbem-4892	314	1	[	[	X
fbem-4892	314	2	4	4	NUM
fbem-4892	314	3	]	]	X
fbem-4892	314	4	bitter	bitter	ADJ
fbem-4892	314	5	,	,	PUNCT
fbem-4892	314	6	s.	s.	PROPN
fbem-4892	314	7	,	,	PUNCT
fbem-4892	314	8	&	&	CCONJ
fbem-4892	314	9	grabner	grabner	NOUN
fbem-4892	314	10	-	-	PUNCT
fbem-4892	314	11	kräuter	kräuter	NOUN
fbem-4892	314	12	,	,	PUNCT
fbem-4892	314	13	s.	s.	PROPN
fbem-4892	314	14	(	(	PUNCT
fbem-4892	314	15	2016	2016	NUM
fbem-4892	314	16	)	)	PUNCT
fbem-4892	314	17	.	.	PUNCT
fbem-4892	315	1	consequences	consequence	NOUN
fbem-4892	315	2	of	of	ADP
fbem-4892	315	3	customer	customer	NOUN
fbem-4892	315	4	engagement	engagement	NOUN
fbem-4892	315	5	behavior	behavior	NOUN
fbem-4892	315	6	:	:	PUNCT
fbem-4892	315	7	when	when	SCONJ
fbem-4892	315	8	negative	negative	ADJ
fbem-4892	315	9	facebook	facebook	NOUN
fbem-4892	315	10	posts	post	NOUN
fbem-4892	315	11	have	have	VERB
fbem-4892	315	12	positive	positive	ADJ
fbem-4892	315	13	effects	effect	NOUN
fbem-4892	315	14	.	.	PUNCT
fbem-4892	316	1	electronic	electronic	ADJ
fbem-4892	316	2	markets	market	NOUN
fbem-4892	316	3	,	,	PUNCT
fbem-4892	316	4	26(3	26(3	NUM
fbem-4892	316	5	)	)	PUNCT
fbem-4892	316	6	,	,	PUNCT
fbem-4892	316	7	219–231	219–231	NUM
fbem-4892	316	8	[	[	X
fbem-4892	316	9	5	5	NUM
fbem-4892	316	10	]	]	PUNCT
fbem-4892	316	11	blackmon	blackmon	PROPN
fbem-4892	316	12	,	,	PUNCT
fbem-4892	316	13	k.	k.	PROPN
fbem-4892	316	14	(	(	PUNCT
fbem-4892	316	15	2016	2016	NUM
fbem-4892	316	16	)	)	PUNCT
fbem-4892	316	17	.	.	PUNCT
fbem-4892	317	1	latest	late	ADJ
fbem-4892	317	2	ovum	ovum	ADJ
fbem-4892	317	3	report	report	NOUN
fbem-4892	317	4	shows	show	VERB
fbem-4892	317	5	businesses	business	NOUN
fbem-4892	317	6	eager	eager	ADJ
fbem-4892	317	7	to	to	PART
fbem-4892	317	8	invest	invest	VERB
fbem-4892	317	9	in	in	ADP
fbem-4892	317	10	digital	digital	ADJ
fbem-4892	317	11	.	.	PUNCT
fbem-4892	318	1	transformation	transformation	NOUN
fbem-4892	318	2	.	.	PUNCT
fbem-4892	319	1	retrieved	retrieve	VERB
fbem-4892	319	2	from	from	ADP
fbem-4892	319	3	http://thevarguy.com/var-guy/latest-ovum-reportshowsbusinesses-eager-invest-digital-transformation	http://thevarguy.com/var-guy/latest-ovum-reportshowsbusinesses-eager-invest-digital-transformation	NOUN
fbem-4892	319	4	9	9	NUM
fbem-4892	319	5	december	december	PROPN
fbem-4892	319	6	2016	2016	NUM
fbem-4892	319	7	.	.	PUNCT
fbem-4892	320	1	[	[	X
fbem-4892	320	2	6	6	NUM
fbem-4892	320	3	]	]	PUNCT
fbem-4892	320	4	brislin	brislin	PROPN
fbem-4892	320	5	r	r	PROPN
fbem-4892	320	6	w.	w.	PROPN
fbem-4892	320	7	back	back	NOUN
fbem-4892	320	8	-	-	PUNCT
fbem-4892	320	9	translation	translation	NOUN
fbem-4892	320	10	for	for	ADP
fbem-4892	320	11	cross	cross	ADJ
fbem-4892	320	12	-	-	ADJ
fbem-4892	320	13	culture	culture	ADJ
fbem-4892	320	14	research	research	NOUN
fbem-4892	321	1	[	[	X
fbem-4892	321	2	j	j	X
fbem-4892	321	3	]	]	X
fbem-4892	321	4	.	.	PUNCT
fbem-4892	322	1	journalcross	journalcross	PROPN
fbem-4892	322	2	culture	culture	PROPN
fbem-4892	322	3	psychology	psychology	PROPN
fbem-4892	322	4	,	,	PUNCT
fbem-4892	322	5	1970(3	1970(3	NUM
fbem-4892	322	6	):	):	PUNCT
fbem-4892	322	7	185	185	NUM
fbem-4892	322	8	-	-	SYM
fbem-4892	322	9	216	216	NUM
fbem-4892	322	10	.	.	PUNCT
fbem-4892	323	1	[	[	X
fbem-4892	323	2	7	7	X
fbem-4892	323	3	]	]	SYM
fbem-4892	323	4	bttcher	bttcher	PROPN
fbem-4892	323	5	t	t	PROPN
fbem-4892	323	6	,	,	PUNCT
fbem-4892	323	7	rickling	rickle	VERB
fbem-4892	323	8	l	l	NOUN
fbem-4892	323	9	,	,	PUNCT
fbem-4892	323	10	gmelch	gmelch	PROPN
fbem-4892	323	11	k	k	PROPN
fbem-4892	323	12	,	,	PUNCT
fbem-4892	323	13	et	et	PROPN
fbem-4892	323	14	al	al	PROPN
fbem-4892	323	15	.	.	PROPN
fbem-4892	323	16	towards	towards	ADP
fbem-4892	323	17	the	the	DET
fbem-4892	323	18	digital	digital	ADJ
fbem-4892	323	19	self	self	NOUN
fbem-4892	323	20	-	-	PUNCT
fbem-4892	323	21	renewal	renewal	NOUN
fbem-4892	323	22	of	of	ADP
fbem-4892	323	23	retail	retail	NOUN
fbem-4892	323	24	:	:	PUNCT
fbem-4892	323	25	the	the	DET
fbem-4892	323	26	generic	generic	ADJ
fbem-4892	323	27	ecosystem	ecosystem	NOUN
fbem-4892	323	28	of	of	ADP
fbem-4892	323	29	the	the	DET
fbem-4892	323	30	retail	retail	ADJ
fbem-4892	323	31	industry[c]//	industry[c]//	PROPN
fbem-4892	323	32	16	16	NUM
fbem-4892	323	33	.	.	PUNCT
fbem-4892	324	1	international	international	ADJ
fbem-4892	324	2	conference	conference	NOUN
fbem-4892	324	3	on	on	ADP
fbem-4892	324	4	wirtschaftsinformatik	wirtschaftsinformatik	PROPN
fbem-4892	324	5	.	.	PUNCT
fbem-4892	325	1	2021	2021	NUM
fbem-4892	325	2	.	.	PUNCT
fbem-4892	326	1	[	[	X
fbem-4892	326	2	8	8	NUM
fbem-4892	326	3	]	]	X
fbem-4892	326	4	caleb	caleb	PROPN
fbem-4892	326	5	w	w	PROPN
fbem-4892	326	6	,	,	PUNCT
fbem-4892	326	7	campbell	campbell	PROPN
fbem-4892	326	8	m	m	PROPN
fbem-4892	326	9	c.	c.	PROPN
fbem-4892	326	10	what	what	PRON
fbem-4892	326	11	makes	make	VERB
fbem-4892	326	12	things	thing	NOUN
fbem-4892	326	13	cool	cool	ADJ
fbem-4892	326	14	?	?	PUNCT
fbem-4892	327	1	how	how	SCONJ
fbem-4892	327	2	autonomy	autonomy	NOUN
fbem-4892	327	3	influences	influence	VERB
fbem-4892	327	4	perceived	perceive	VERB
fbem-4892	327	5	coolness[j	coolness[j	PROPN
fbem-4892	327	6	]	]	PUNCT
fbem-4892	327	7	.	.	PUNCT
fbem-4892	328	1	journal	journal	PROPN
fbem-4892	328	2	of	of	ADP
fbem-4892	328	3	consumer	consumer	NOUN
fbem-4892	328	4	research	research	NOUN
fbem-4892	328	5	,	,	PUNCT
fbem-4892	328	6	2014(2):543	2014(2):543	NUM
fbem-4892	328	7	-	-	SYM
fbem-4892	328	8	563	563	NUM
fbem-4892	328	9	.	.	PUNCT
fbem-4892	329	1	[	[	X
fbem-4892	329	2	9	9	X
fbem-4892	329	3	]	]	PUNCT
fbem-4892	329	4	cao	cao	PROPN
fbem-4892	329	5	l	l	PROPN
fbem-4892	329	6	,	,	PUNCT
fbem-4892	329	7	li	li	PROPN
fbem-4892	329	8	l.	l.	PROPN
fbem-4892	329	9	the	the	DET
fbem-4892	329	10	impact	impact	NOUN
fbem-4892	329	11	of	of	ADP
fbem-4892	329	12	cross	cross	ADJ
fbem-4892	329	13	-	-	ADJ
fbem-4892	329	14	channel	channel	ADJ
fbem-4892	329	15	integration	integration	NOUN
fbem-4892	329	16	on	on	ADP
fbem-4892	329	17	retailers	retailer	NOUN
fbem-4892	329	18	’	'	PUNCT
fbem-4892	329	19	sales	sale	NOUN
fbem-4892	329	20	growth[j].journal	growth[j].journal	ADJ
fbem-4892	329	21	of	of	ADP
fbem-4892	329	22	retailing	retailing	NOUN
fbem-4892	329	23	,	,	PUNCT
fbem-4892	329	24	2015,91(2):198216	2015,91(2):198216	NUM
fbem-4892	329	25	.	.	PUNCT
fbem-4892	330	1	[	[	X
fbem-4892	330	2	10	10	NUM
fbem-4892	330	3	]	]	X
fbem-4892	330	4	cook	cook	PROPN
fbem-4892	330	5	glenn	glenn	PROPN
fbem-4892	330	6	.	.	PUNCT
fbem-4892	330	7	customer	customer	NOUN
fbem-4892	330	8	experience	experience	NOUN
fbem-4892	330	9	in	in	ADP
fbem-4892	330	10	the	the	DET
fbem-4892	330	11	omni	omni	ADJ
fbem-4892	330	12	-	-	PUNCT
fbem-4892	330	13	channel	channel	NOUN
fbem-4892	330	14	world	world	NOUN
fbem-4892	330	15	and	and	CCONJ
fbem-4892	330	16	the	the	DET
fbem-4892	330	17	challenges	challenge	NOUN
fbem-4892	330	18	and	and	CCONJ
fbem-4892	330	19	opportunities	opportunity	NOUN
fbem-4892	330	20	this	this	DET
fbem-4892	330	21	presents[j	presents[j	NOUN
fbem-4892	330	22	]	]	PUNCT
fbem-4892	330	23	.	.	PUNCT
fbem-4892	331	1	journal	journal	PROPN
fbem-4892	331	2	of	of	ADP
fbem-4892	331	3	201	201	NUM
fbem-4892	331	4	direct	direct	ADJ
fbem-4892	331	5	,	,	PUNCT
fbem-4892	331	6	data	datum	NOUN
fbem-4892	331	7	and	and	CCONJ
fbem-4892	331	8	digital	digital	ADJ
fbem-4892	331	9	marketing	marketing	NOUN
fbem-4892	331	10	practice	practice	NOUN
fbem-4892	331	11	,	,	PUNCT
fbem-4892	331	12	2014	2014	NUM
fbem-4892	331	13	,	,	PUNCT
fbem-4892	331	14	15(4	15(4	NUM
fbem-4892	331	15	):	):	PUNCT
fbem-4892	331	16	262266	262266	NUM
fbem-4892	331	17	.	.	PUNCT
fbem-4892	332	1	[	[	X
fbem-4892	332	2	11	11	NUM
fbem-4892	332	3	]	]	X
fbem-4892	332	4	crowe	crowe	PROPN
fbem-4892	332	5	,	,	PUNCT
fbem-4892	332	6	e.	e.	PROPN
fbem-4892	332	7	,	,	PUNCT
fbem-4892	332	8	higgins	higgins	PROPN
fbem-4892	332	9	,	,	PUNCT
fbem-4892	332	10	t.	t.	PROPN
fbem-4892	332	11	e	e	PROPN
fbem-4892	332	12	..	..	PUNCT
fbem-4892	332	13	regulatory	regulatory	ADJ
fbem-4892	332	14	focus	focus	NOUN
fbem-4892	332	15	and	and	CCONJ
fbem-4892	332	16	strategic	strategic	ADJ
fbem-4892	332	17	inclinations	inclination	NOUN
fbem-4892	332	18	:	:	PUNCT
fbem-4892	332	19	promotion	promotion	NOUN
fbem-4892	332	20	and	and	CCONJ
fbem-4892	332	21	prevention	prevention	NOUN
fbem-4892	332	22	in	in	ADP
fbem-4892	332	23	decision	decision	NOUN
fbem-4892	332	24	-	-	PUNCT
fbem-4892	332	25	making	making	NOUN
fbem-4892	332	26	.	.	PUNCT
fbem-4892	332	27	organizational	organizational	ADJ
fbem-4892	332	28	behavior	behavior	NOUN
fbem-4892	332	29	and	and	CCONJ
fbem-4892	332	30	human	human	ADJ
fbem-4892	332	31	decision	decision	NOUN
fbem-4892	332	32	processes	process	NOUN
fbem-4892	332	33	,	,	PUNCT
fbem-4892	332	34	1997	1997	NUM
fbem-4892	332	35	,	,	PUNCT
fbem-4892	332	36	69(2	69(2	NUM
fbem-4892	332	37	):	):	PUNCT
fbem-4892	332	38	117	117	NUM
fbem-4892	332	39	-	-	SYM
fbem-4892	332	40	132	132	NUM
fbem-4892	332	41	.	.	PUNCT
fbem-4892	333	1	[	[	X
fbem-4892	333	2	12	12	NUM
fbem-4892	333	3	]	]	X
fbem-4892	333	4	foa	foa	X
fbem-4892	333	5	e	e	PROPN
fbem-4892	333	6	b	b	PROPN
fbem-4892	333	7	,	,	PUNCT
fbem-4892	333	8	foa	foa	X
fbem-4892	333	9	u	u	PROPN
fbem-4892	333	10	g.	g.	PROPN
fbem-4892	333	11	resource	resource	NOUN
fbem-4892	333	12	theory[m]//social	theory[m]//social	PROPN
fbem-4892	333	13	exchange	exchange	NOUN
fbem-4892	333	14	.	.	PUNCT
fbem-4892	334	1	springer	springer	PROPN
fbem-4892	334	2	,	,	PUNCT
fbem-4892	334	3	boston	boston	PROPN
fbem-4892	334	4	,	,	PUNCT
fbem-4892	334	5	ma	ma	PROPN
fbem-4892	334	6	,	,	PUNCT
fbem-4892	334	7	1980	1980	NUM
fbem-4892	334	8	:	:	PUNCT
fbem-4892	334	9	77	77	NUM
fbem-4892	334	10	-	-	SYM
fbem-4892	334	11	94	94	NUM
fbem-4892	334	12	.	.	PUNCT
fbem-4892	335	1	[	[	X
fbem-4892	335	2	13	13	NUM
fbem-4892	335	3	]	]	PUNCT
fbem-4892	335	4	gong	gong	NOUN
fbem-4892	335	5	t.	t.	PROPN
fbem-4892	335	6	customer	customer	PROPN
fbem-4892	335	7	brand	brand	PROPN
fbem-4892	335	8	engagement	engagement	NOUN
fbem-4892	335	9	behavior	behavior	NOUN
fbem-4892	335	10	in	in	ADP
fbem-4892	335	11	online	online	PROPN
fbem-4892	335	12	brand	brand	PROPN
fbem-4892	335	13	communities[j	communities[j	PROPN
fbem-4892	335	14	]	]	PUNCT
fbem-4892	335	15	.	.	PUNCT
fbem-4892	336	1	journal	journal	PROPN
fbem-4892	336	2	of	of	ADP
fbem-4892	336	3	services	service	NOUN
fbem-4892	336	4	marketing	marketing	NOUN
fbem-4892	336	5	,	,	PUNCT
fbem-4892	336	6	2018	2018	NUM
fbem-4892	336	7	,	,	PUNCT
fbem-4892	336	8	32(3):286	32(3):286	NUM
fbem-4892	336	9	-	-	SYM
fbem-4892	336	10	299	299	NUM
fbem-4892	336	11	.	.	PUNCT
fbem-4892	337	1	[	[	X
fbem-4892	337	2	14	14	NUM
fbem-4892	337	3	]	]	X
fbem-4892	337	4	greifen	greifen	PROPN
fbem-4892	337	5	ed	ed	NOUN
fbem-4892	337	6	er	er	INTJ
fbem-4892	337	7	r	r	PROPN
fbem-4892	337	8	,	,	PUNCT
fbem-4892	337	9	keller	keller	PROPN
fbem-4892	337	10	j.	j.	PROPN
fbem-4892	337	11	habitual	habitual	ADJ
fbem-4892	337	12	self	self	NOUN
fbem-4892	337	13	-	-	PUNCT
fbem-4892	337	14	regulatory	regulatory	ADJ
fbem-4892	337	15	orientation	orientation	NOUN
fbem-4892	337	16	and	and	CCONJ
fbem-4892	337	17	ease	ease	NOUN
fbem-4892	337	18	-	-	PUNCT
fbem-4892	337	19	of	of	ADP
fbem-4892	337	20	-	-	PUNCT
fbem-4892	337	21	retrieval	retrieval	NOUN
fbem-4892	337	22	:	:	PUNCT
fbem-4892	337	23	regulatory	regulatory	ADJ
fbem-4892	337	24	focus	focus	NOUN
fbem-4892	337	25	qualifies	qualify	VERB
fbem-4892	337	26	the	the	DET
fbem-4892	337	27	impact	impact	NOUN
fbem-4892	337	28	of	of	ADP
fbem-4892	337	29	subjective	subjective	ADJ
fbem-4892	337	30	experiences	experience	NOUN
fbem-4892	337	31	in	in	ADP
fbem-4892	337	32	judgment[j	judgment[j	NOUN
fbem-4892	337	33	]	]	PUNCT
fbem-4892	337	34	.	.	PUNCT
fbem-4892	338	1	motivation	motivation	NOUN
fbem-4892	338	2	&	&	CCONJ
fbem-4892	338	3	emotion	emotion	NOUN
fbem-4892	338	4	,	,	PUNCT
fbem-4892	338	5	2012	2012	NUM
fbem-4892	338	6	,	,	PUNCT
fbem-4892	338	7	36(3):338	36(3):338	NUM
fbem-4892	338	8	-	-	SYM
fbem-4892	338	9	348	348	NUM
fbem-4892	338	10	.	.	PUNCT
fbem-4892	339	1	[	[	X
fbem-4892	339	2	15	15	NUM
fbem-4892	339	3	]	]	X
fbem-4892	339	4	herhausen	herhausen	NOUN
fbem-4892	339	5	d	d	NOUN
fbem-4892	339	6	，	，	PROPN
fbem-4892	339	7	binder	binder	PROPN
fbem-4892	339	8	j	j	PROPN
fbem-4892	339	9	，	，	PUNCT
fbem-4892	339	10	schoegel	schoegel	NOUN
fbem-4892	339	11	m	m	VERB
fbem-4892	339	12	，	，	PUNCT
fbem-4892	339	13	et	et	NOUN
fbem-4892	339	14	al.integrating	al.integrate	VERB
fbem-4892	339	15	bricks	brick	NOUN
fbem-4892	339	16	with	with	ADP
fbem-4892	339	17	clicks：retailer	clicks：retailer	NOUN
fbem-4892	339	18	-	-	PUNCT
fbem-4892	339	19	level	level	NOUN
fbem-4892	339	20	and	and	CCONJ
fbem-4892	339	21	channel	channel	NOUN
fbem-4892	339	22	-	-	PUNCT
fbem-4892	339	23	level	level	NOUN
fbem-4892	339	24	outcomes	outcome	NOUN
fbem-4892	339	25	of	of	ADP
fbem-4892	339	26	online	online	ADJ
fbem-4892	339	27	-	-	PUNCT
fbem-4892	339	28	offline	offline	ADJ
fbem-4892	339	29	channel	channel	NOUN
fbem-4892	339	30	integration[j].journal	integration[j].journal	ADJ
fbem-4892	339	31	of	of	ADP
fbem-4892	339	32	retailing	retailing	NOUN
fbem-4892	339	33	,	,	PUNCT
fbem-4892	339	34	2015(2):309	2015(2):309	NUM
fbem-4892	339	35	-	-	SYM
fbem-4892	339	36	325	325	NUM
fbem-4892	339	37	.	.	PUNCT
fbem-4892	340	1	[	[	X
fbem-4892	340	2	16	16	NUM
fbem-4892	340	3	]	]	PUNCT
fbem-4892	340	4	higgins	higgins	PROPN
fbem-4892	340	5	e	e	PROPN
fbem-4892	340	6	t	t	PROPN
fbem-4892	340	7	,	,	PUNCT
fbem-4892	340	8	friedman	friedman	PROPN
fbem-4892	340	9	r	r	PROPN
fbem-4892	340	10	s	s	PROPN
fbem-4892	340	11	,	,	PUNCT
fbem-4892	340	12	harlow	harlow	NOUN
fbem-4892	340	13	r	r	NOUN
fbem-4892	340	14	e	e	PROPN
fbem-4892	340	15	,	,	PUNCT
fbem-4892	340	16	et	et	PROPN
fbem-4892	340	17	al	al	PROPN
fbem-4892	340	18	.	.	PROPN
fbem-4892	341	1	achievement	achievement	PROPN
fbem-4892	341	2	orientations	orientation	NOUN
fbem-4892	341	3	from	from	ADP
fbem-4892	341	4	subjective	subjective	ADJ
fbem-4892	341	5	histories	history	NOUN
fbem-4892	341	6	of	of	ADP
fbem-4892	341	7	success	success	NOUN
fbem-4892	341	8	:	:	PUNCT
fbem-4892	341	9	promotion	promotion	NOUN
fbem-4892	341	10	pride	pride	NOUN
fbem-4892	341	11	versus	versus	ADP
fbem-4892	341	12	prevention	prevention	NOUN
fbem-4892	341	13	pride[j	pride[j	PROPN
fbem-4892	341	14	]	]	PUNCT
fbem-4892	341	15	.	.	PUNCT
fbem-4892	342	1	european	european	PROPN
fbem-4892	342	2	journal	journal	PROPN
fbem-4892	342	3	of	of	ADP
fbem-4892	342	4	social	social	ADJ
fbem-4892	342	5	psychology	psychology	NOUN
fbem-4892	342	6	,	,	PUNCT
fbem-4892	342	7	2001	2001	NUM
fbem-4892	342	8	,	,	PUNCT
fbem-4892	342	9	31(1):3	31(1):3	PROPN
fbem-4892	342	10	-	-	PUNCT
fbem-4892	342	11	23	23	NUM
fbem-4892	342	12	.	.	PUNCT
fbem-4892	343	1	[	[	X
fbem-4892	343	2	17	17	NUM
fbem-4892	343	3	]	]	X
fbem-4892	343	4	hodis	hodis	ADJ
fbem-4892	343	5	georgeta	georgeta	PROPN
fbem-4892	343	6	m.	m.	NOUN
fbem-4892	343	7	,	,	PUNCT
fbem-4892	343	8	hodis	hodis	ADJ
fbem-4892	343	9	flaviu	flaviu	PROPN
fbem-4892	343	10	a	a	PRON
fbem-4892	343	11	..	..	PUNCT
fbem-4892	343	12	examining	examine	VERB
fbem-4892	343	13	motivation	motivation	NOUN
fbem-4892	343	14	predictors	predictor	NOUN
fbem-4892	343	15	of	of	ADP
fbem-4892	343	16	key	key	ADJ
fbem-4892	343	17	communication	communication	NOUN
fbem-4892	343	18	constructs	construct	NOUN
fbem-4892	343	19	:	:	PUNCT
fbem-4892	343	20	an	an	DET
fbem-4892	343	21	investigation	investigation	NOUN
fbem-4892	343	22	of	of	ADP
fbem-4892	343	23	regulatory	regulatory	ADJ
fbem-4892	343	24	focus	focus	NOUN
fbem-4892	343	25	,	,	PUNCT
fbem-4892	343	26	need	need	VERB
fbem-4892	343	27	satisfaction	satisfaction	NOUN
fbem-4892	343	28	,	,	PUNCT
fbem-4892	343	29	and	and	CCONJ
fbem-4892	343	30	need	need	VERB
fbem-4892	343	31	frustration[j	frustration[j	NOUN
fbem-4892	343	32	]	]	PUNCT
fbem-4892	343	33	.	.	PUNCT
fbem-4892	344	1	personality	personality	NOUN
fbem-4892	344	2	and	and	CCONJ
fbem-4892	344	3	individual	individual	ADJ
fbem-4892	344	4	differences,2021,180	differences,2021,180	NOUN
fbem-4892	344	5	:	:	PUNCT
fbem-4892	344	6	1	1	NUM
fbem-4892	344	7	-	-	SYM
fbem-4892	344	8	9	9	NUM
fbem-4892	344	9	.	.	PUNCT
fbem-4892	345	1	[	[	X
fbem-4892	345	2	18	18	NUM
fbem-4892	345	3	]	]	SYM
fbem-4892	345	4	hollebeek	hollebeek	PROPN
fbem-4892	345	5	l.	l.	PROPN
fbem-4892	345	6	exploring	explore	VERB
fbem-4892	345	7	customer	customer	NOUN
fbem-4892	345	8	brand	brand	NOUN
fbem-4892	345	9	engagement	engagement	NOUN
fbem-4892	345	10	:	:	PUNCT
fbem-4892	345	11	definition	definition	NOUN
fbem-4892	345	12	and	and	CCONJ
fbem-4892	345	13	themes[j	themes[j	NOUN
fbem-4892	345	14	]	]	PUNCT
fbem-4892	345	15	.	.	PUNCT
fbem-4892	346	1	journal	journal	PROPN
fbem-4892	346	2	of	of	ADP
fbem-4892	346	3	strategic	strategic	ADJ
fbem-4892	346	4	marketing	marketing	NOUN
fbem-4892	346	5	,	,	PUNCT
fbem-4892	346	6	2011	2011	NUM
fbem-4892	346	7	,	,	PUNCT
fbem-4892	346	8	19(7):555	19(7):555	NUM
fbem-4892	346	9	-	-	SYM
fbem-4892	346	10	573	573	NUM
fbem-4892	346	11	.	.	PUNCT
fbem-4892	347	1	[	[	X
fbem-4892	347	2	19	19	NUM
fbem-4892	347	3	]	]	X
fbem-4892	347	4	hong	hong	PROPN
fbem-4892	347	5	i.	i.	PROPN
fbem-4892	347	6	understanding	understand	VERB
fbem-4892	347	7	the	the	DET
fbem-4892	347	8	consumer	consumer	NOUN
fbem-4892	347	9	's	's	PART
fbem-4892	347	10	online	online	ADJ
fbem-4892	347	11	merchant	merchant	NOUN
fbem-4892	347	12	selection	selection	NOUN
fbem-4892	347	13	process[j	process[j	PROPN
fbem-4892	347	14	]	]	PUNCT
fbem-4892	347	15	.	.	PUNCT
fbem-4892	348	1	international	international	ADJ
fbem-4892	348	2	journal	journal	PROPN
fbem-4892	348	3	of	of	ADP
fbem-4892	348	4	information	information	NOUN
fbem-4892	348	5	management	management	NOUN
fbem-4892	348	6	:	:	PUNCT
fbem-4892	348	7	the	the	DET
fbem-4892	348	8	journal	journal	NOUN
fbem-4892	348	9	for	for	ADP
fbem-4892	348	10	information	information	NOUN
fbem-4892	348	11	professionals	professional	NOUN
fbem-4892	348	12	,	,	PUNCT
fbem-4892	348	13	2015	2015	NUM
fbem-4892	348	14	.	.	PUNCT
fbem-4892	349	1	[	[	X
fbem-4892	349	2	20	20	NUM
fbem-4892	349	3	]	]	PUNCT
fbem-4892	349	4	hübner	hübner	NOUN
fbem-4892	349	5	alexander	alexander	NOUN
fbem-4892	349	6	,	,	PUNCT
fbem-4892	349	7	holzapfel	holzapfel	NOUN
fbem-4892	349	8	a	a	PRON
fbem-4892	349	9	,	,	PUNCT
fbem-4892	349	10	kuhn	kuhn	PROPN
fbem-4892	349	11	h.	h.	PROPN
fbem-4892	349	12	operations	operations	PROPN
fbem-4892	349	13	management	management	NOUN
fbem-4892	349	14	in	in	ADP
fbem-4892	349	15	multi	multi	ADJ
fbem-4892	349	16	-	-	ADJ
fbem-4892	349	17	channel	channel	ADJ
fbem-4892	349	18	retailing	retailing	NOUN
fbem-4892	349	19	:	:	PUNCT
fbem-4892	349	20	an	an	DET
fbem-4892	349	21	exploratory	exploratory	ADJ
fbem-4892	349	22	study[j	study[j	NOUN
fbem-4892	349	23	]	]	PUNCT
fbem-4892	349	24	.	.	PUNCT
fbem-4892	350	1	operations	operation	NOUN
fbem-4892	350	2	management	management	NOUN
fbem-4892	350	3	research	research	NOUN
fbem-4892	350	4	,	,	PUNCT
fbem-4892	350	5	2015	2015	NUM
fbem-4892	350	6	,	,	PUNCT
fbem-4892	350	7	8(3	8(3	NUM
fbem-4892	350	8	-	-	SYM
fbem-4892	350	9	4):84	4):84	NUM
fbem-4892	350	10	-	-	PUNCT
fbem-4892	350	11	100	100	NUM
fbem-4892	350	12	.	.	PUNCT
fbem-4892	351	1	[	[	X
fbem-4892	351	2	21	21	NUM
fbem-4892	351	3	]	]	X
fbem-4892	351	4	hui	hui	PROPN
fbem-4892	351	5	w	w	PROPN
fbem-4892	351	6	c	c	PROPN
fbem-4892	351	7	,	,	PUNCT
fbem-4892	351	8	marimuthu	marimuthu	NOUN
fbem-4892	351	9	m	m	PROPN
fbem-4892	351	10	,	,	PUNCT
fbem-4892	351	11	ramayah	ramayah	NOUN
fbem-4892	351	12	t.	t.	NOUN
fbem-4892	351	13	the	the	DET
fbem-4892	351	14	effect	effect	NOUN
fbem-4892	351	15	of	of	ADP
fbem-4892	351	16	perceived	perceive	VERB
fbem-4892	351	17	value	value	NOUN
fbem-4892	351	18	on	on	ADP
fbem-4892	351	19	the	the	DET
fbem-4892	351	20	loyalty	loyalty	NOUN
fbem-4892	351	21	of	of	ADP
fbem-4892	351	22	generation	generation	NOUN
fbem-4892	351	23	y	y	PROPN
fbem-4892	351	24	mobile	mobile	PROPN
fbem-4892	351	25	internet	internet	NOUN
fbem-4892	351	26	subscribers	subscriber	NOUN
fbem-4892	351	27	:	:	PUNCT
fbem-4892	351	28	a	a	DET
fbem-4892	351	29	proposed	propose	VERB
fbem-4892	351	30	conceptual	conceptual	ADJ
fbem-4892	351	31	framework[j	framework[j	PROPN
fbem-4892	351	32	]	]	PUNCT
fbem-4892	351	33	.	.	PUNCT
fbem-4892	352	1	procedia	procedia	PROPN
fbem-4892	352	2	social	social	ADJ
fbem-4892	352	3	and	and	CCONJ
fbem-4892	352	4	behavioral	behavioral	ADJ
fbem-4892	352	5	sciences	science	NOUN
fbem-4892	352	6	,	,	PUNCT
fbem-4892	352	7	2014	2014	NUM
fbem-4892	352	8	,	,	PUNCT
fbem-4892	352	9	130:532	130:532	NUM
fbem-4892	352	10	-	-	SYM
fbem-4892	352	11	541	541	NUM
fbem-4892	352	12	.	.	PUNCT
fbem-4892	353	1	[	[	X
fbem-4892	353	2	22	22	NUM
fbem-4892	353	3	]	]	X
fbem-4892	353	4	hwang	hwang	PROPN
fbem-4892	353	5	s	s	PROPN
fbem-4892	353	6	,	,	PUNCT
fbem-4892	353	7	lee	lee	PROPN
fbem-4892	353	8	m	m	PROPN
fbem-4892	353	9	,	,	PUNCT
fbem-4892	353	10	park	park	NOUN
fbem-4892	353	11	e	e	PROPN
fbem-4892	353	12	,	,	PUNCT
fbem-4892	353	13	et	et	PROPN
fbem-4892	353	14	al	al	PROPN
fbem-4892	353	15	.	.	PUNCT
fbem-4892	354	1	determinants	determinant	NOUN
fbem-4892	354	2	of	of	ADP
fbem-4892	354	3	customer	customer	NOUN
fbem-4892	354	4	brand	brand	NOUN
fbem-4892	354	5	loyalty	loyalty	NOUN
fbem-4892	354	6	in	in	ADP
fbem-4892	354	7	the	the	DET
fbem-4892	354	8	retail	retail	ADJ
fbem-4892	354	9	industry	industry	NOUN
fbem-4892	354	10	:	:	PUNCT
fbem-4892	354	11	a	a	DET
fbem-4892	354	12	comparison	comparison	NOUN
fbem-4892	354	13	between	between	ADP
fbem-4892	354	14	national	national	ADJ
fbem-4892	354	15	and	and	CCONJ
fbem-4892	354	16	private	private	ADJ
fbem-4892	354	17	brands	brand	NOUN
fbem-4892	354	18	in	in	ADP
fbem-4892	354	19	south	south	PROPN
fbem-4892	354	20	korea[j	korea[j	PROPN
fbem-4892	354	21	]	]	PUNCT
fbem-4892	354	22	.	.	PUNCT
fbem-4892	355	1	journal	journal	PROPN
fbem-4892	355	2	of	of	ADP
fbem-4892	355	3	retailing	retailing	NOUN
fbem-4892	355	4	and	and	CCONJ
fbem-4892	355	5	consumer	consumer	NOUN
fbem-4892	355	6	services	service	NOUN
fbem-4892	355	7	,	,	PUNCT
fbem-4892	355	8	2021	2021	NUM
fbem-4892	355	9	,	,	PUNCT
fbem-4892	355	10	63:102684	63:102684	NUM
fbem-4892	355	11	.	.	PUNCT
fbem-4892	356	1	[	[	X
fbem-4892	356	2	23	23	NUM
fbem-4892	356	3	]	]	X
fbem-4892	356	4	hyun	hyun	PROPN
fbem-4892	356	5	-	-	PUNCT
fbem-4892	356	6	hwa	hwa	PROPN
fbem-4892	356	7	,	,	PUNCT
fbem-4892	356	8	lee	lee	PROPN
fbem-4892	356	9	,	,	PUNCT
fbem-4892	356	10	jihyun	jihyun	PROPN
fbem-4892	356	11	,	,	PUNCT
fbem-4892	356	12	et	et	PROPN
fbem-4892	356	13	al	al	PROPN
fbem-4892	356	14	.	.	PUNCT
fbem-4892	357	1	investigating	investigate	VERB
fbem-4892	357	2	dimensionality	dimensionality	NOUN
fbem-4892	357	3	of	of	ADP
fbem-4892	357	4	multichannel	multichannel	ADJ
fbem-4892	357	5	retailer	retailer	NOUN
fbem-4892	357	6	's	's	PART
fbem-4892	357	7	cross	cross	ADJ
fbem-4892	357	8	-	-	ADJ
fbem-4892	357	9	channel	channel	ADJ
fbem-4892	357	10	integration	integration	NOUN
fbem-4892	357	11	practices	practice	NOUN
fbem-4892	357	12	and	and	CCONJ
fbem-4892	357	13	effectiveness	effectiveness	NOUN
fbem-4892	357	14	:	:	PUNCT
fbem-4892	357	15	shopping	shopping	NOUN
fbem-4892	357	16	orientation	orientation	NOUN
fbem-4892	357	17	and	and	CCONJ
fbem-4892	357	18	loyalty	loyalty	NOUN
fbem-4892	357	19	intention[j	intention[j	PROPN
fbem-4892	357	20	]	]	PUNCT
fbem-4892	357	21	.	.	PUNCT
fbem-4892	358	1	journal	journal	PROPN
fbem-4892	358	2	of	of	ADP
fbem-4892	358	3	marketing	marketing	NOUN
fbem-4892	358	4	channels	channel	NOUN
fbem-4892	358	5	,	,	PUNCT
fbem-4892	358	6	2010	2010	NUM
fbem-4892	358	7	,	,	PUNCT
fbem-4892	358	8	17(4):281312	17(4):281312	NUM
fbem-4892	358	9	.	.	PUNCT
fbem-4892	359	1	[	[	X
fbem-4892	359	2	24	24	NUM
fbem-4892	359	3	]	]	X
fbem-4892	359	4	islam	islam	PROPN
fbem-4892	359	5	,	,	PUNCT
fbem-4892	359	6	j.	j.	PROPN
fbem-4892	359	7	u.	u.	PROPN
fbem-4892	359	8	,	,	PUNCT
fbem-4892	359	9	&	&	CCONJ
fbem-4892	359	10	rahman	rahman	PROPN
fbem-4892	359	11	,	,	PUNCT
fbem-4892	359	12	z.	z.	PROPN
fbem-4892	359	13	(	(	PUNCT
fbem-4892	359	14	2016	2016	NUM
fbem-4892	359	15	)	)	PUNCT
fbem-4892	359	16	.	.	PUNCT
fbem-4892	360	1	the	the	DET
fbem-4892	360	2	transpiring	transpire	VERB
fbem-4892	360	3	journey	journey	NOUN
fbem-4892	360	4	of	of	ADP
fbem-4892	360	5	customer	customer	NOUN
fbem-4892	360	6	engagement	engagement	NOUN
fbem-4892	360	7	research	research	NOUN
fbem-4892	360	8	in	in	ADP
fbem-4892	360	9	marketing	marketing	NOUN
fbem-4892	360	10	.	.	PUNCT
fbem-4892	361	1	management	management	NOUN
fbem-4892	361	2	decision	decision	NOUN
fbem-4892	361	3	,	,	PUNCT
fbem-4892	361	4	54(8	54(8	NUM
fbem-4892	361	5	)	)	PUNCT
fbem-4892	361	6	,	,	PUNCT
fbem-4892	361	7	2008–2034	2008–2034	NUM
fbem-4892	361	8	.	.	PUNCT
fbem-4892	362	1	[	[	X
fbem-4892	362	2	25	25	NUM
fbem-4892	362	3	]	]	PUNCT
fbem-4892	362	4	itani	itani	NOUN
fbem-4892	362	5	o	o	X
fbem-4892	362	6	s	s	PROPN
fbem-4892	362	7	,	,	PUNCT
fbem-4892	362	8	kassar	kassar	PROPN
fbem-4892	362	9	a	a	DET
fbem-4892	362	10	n	n	NOUN
fbem-4892	362	11	,	,	PUNCT
fbem-4892	362	12	loureiro	loureiro	PROPN
fbem-4892	362	13	s	s	PART
fbem-4892	362	14	m	m	PROPN
fbem-4892	362	15	c.	c.	PROPN
fbem-4892	362	16	value	value	NOUN
fbem-4892	362	17	get	get	VERB
fbem-4892	362	18	,	,	PUNCT
fbem-4892	362	19	value	value	NOUN
fbem-4892	362	20	give	give	NOUN
fbem-4892	362	21	:	:	PUNCT
fbem-4892	362	22	the	the	DET
fbem-4892	362	23	relationships	relationship	NOUN
fbem-4892	362	24	among	among	ADP
fbem-4892	362	25	perceived	perceive	VERB
fbem-4892	362	26	value	value	NOUN
fbem-4892	362	27	,	,	PUNCT
fbem-4892	362	28	relationship	relationship	NOUN
fbem-4892	362	29	quality	quality	NOUN
fbem-4892	362	30	,	,	PUNCT
fbem-4892	362	31	customer	customer	NOUN
fbem-4892	362	32	engagement	engagement	NOUN
fbem-4892	362	33	,	,	PUNCT
fbem-4892	362	34	and	and	CCONJ
fbem-4892	362	35	value	value	VERB
fbem-4892	362	36	consciousness[j	consciousness[j	PROPN
fbem-4892	362	37	]	]	PUNCT
fbem-4892	362	38	.	.	PUNCT
fbem-4892	363	1	international	international	ADJ
fbem-4892	363	2	journal	journal	PROPN
fbem-4892	363	3	of	of	ADP
fbem-4892	363	4	hospitality	hospitality	PROPN
fbem-4892	363	5	management	management	NOUN
fbem-4892	363	6	,	,	PUNCT
fbem-4892	363	7	2019	2019	NUM
fbem-4892	363	8	,	,	PUNCT
fbem-4892	363	9	80:7890	80:7890	NUM
fbem-4892	363	10	.	.	PUNCT
fbem-4892	364	1	[	[	X
fbem-4892	364	2	26	26	NUM
fbem-4892	364	3	]	]	X
fbem-4892	364	4	kim	kim	PROPN
fbem-4892	364	5	c	c	PROPN
fbem-4892	364	6	h	h	PROPN
fbem-4892	364	7	,	,	PUNCT
fbem-4892	364	8	kim	kim	PROPN
fbem-4892	364	9	j.	j.	PROPN
fbem-4892	364	10	the	the	DET
fbem-4892	364	11	role	role	NOUN
fbem-4892	364	12	of	of	ADP
fbem-4892	364	13	cause	cause	VERB
fbem-4892	364	14	involvement	involvement	NOUN
fbem-4892	364	15	and	and	CCONJ
fbem-4892	364	16	assortment	assortment	NOUN
fbem-4892	364	17	size	size	NOUN
fbem-4892	364	18	on	on	ADP
fbem-4892	364	19	decision	decision	NOUN
fbem-4892	364	20	difficulty	difficulty	NOUN
fbem-4892	364	21	via	via	ADP
fbem-4892	364	22	communal	communal	ADJ
fbem-4892	364	23	relationships[j	relationships[j	NOUN
fbem-4892	364	24	]	]	PUNCT
fbem-4892	364	25	.	.	PUNCT
fbem-4892	365	1	sustainability	sustainability	NOUN
fbem-4892	365	2	,	,	PUNCT
fbem-4892	365	3	2021	2021	NUM
fbem-4892	365	4	,	,	PUNCT
fbem-4892	365	5	13(23	13(23	NOUN
fbem-4892	365	6	):	):	PUNCT
fbem-4892	365	7	1	1	NUM
fbem-4892	365	8	-	-	SYM
fbem-4892	365	9	16	16	NUM
fbem-4892	365	10	.	.	PUNCT
fbem-4892	366	1	[	[	X
fbem-4892	366	2	27	27	NUM
fbem-4892	366	3	]	]	X
fbem-4892	366	4	krugman	krugman	PROPN
fbem-4892	366	5	h	h	PROPN
fbem-4892	366	6	e.	e.	PROPN
fbem-4892	367	1	the	the	DET
fbem-4892	367	2	impact	impact	NOUN
fbem-4892	367	3	of	of	ADP
fbem-4892	367	4	television	television	NOUN
fbem-4892	367	5	advertising	advertising	NOUN
fbem-4892	367	6	:	:	PUNCT
fbem-4892	367	7	learning	learn	VERB
fbem-4892	367	8	without	without	ADP
fbem-4892	367	9	involvement[j	involvement[j	NOUN
fbem-4892	367	10	]	]	PUNCT
fbem-4892	367	11	.	.	PUNCT
fbem-4892	368	1	public	public	ADJ
fbem-4892	368	2	opinion	opinion	NOUN
fbem-4892	368	3	quarterly	quarterly	ADV
fbem-4892	368	4	,	,	PUNCT
fbem-4892	368	5	1965	1965	NUM
fbem-4892	368	6	,	,	PUNCT
fbem-4892	368	7	29(3	29(3	NUM
fbem-4892	368	8	):	):	PUNCT
fbem-4892	368	9	349	349	NUM
fbem-4892	368	10	-	-	SYM
fbem-4892	368	11	356	356	NUM
fbem-4892	368	12	.	.	PUNCT
fbem-4892	369	1	[	[	X
fbem-4892	369	2	28	28	NUM
fbem-4892	369	3	]	]	X
fbem-4892	369	4	kumar	kumar	PROPN
fbem-4892	369	5	v	v	PROPN
fbem-4892	369	6	,	,	PUNCT
fbem-4892	369	7	aksoy	aksoy	ADJ
fbem-4892	369	8	l	l	NOUN
fbem-4892	369	9	,	,	PUNCT
fbem-4892	369	10	donkers	donker	NOUN
fbem-4892	369	11	b	b	X
fbem-4892	369	12	,	,	PUNCT
fbem-4892	369	13	et	et	PROPN
fbem-4892	369	14	al	al	PROPN
fbem-4892	369	15	.	.	PROPN
fbem-4892	369	16	undervalued	undervalue	VERB
fbem-4892	369	17	or	or	CCONJ
fbem-4892	369	18	overvalued	overvalued	ADJ
fbem-4892	369	19	customers	customer	NOUN
fbem-4892	369	20	:	:	PUNCT
fbem-4892	369	21	capturing	capture	VERB
fbem-4892	369	22	total	total	ADJ
fbem-4892	369	23	customer	customer	NOUN
fbem-4892	369	24	engagement	engagement	NOUN
fbem-4892	369	25	value[j	value[j	PROPN
fbem-4892	369	26	]	]	PUNCT
fbem-4892	369	27	.	.	PUNCT
fbem-4892	370	1	journal	journal	PROPN
fbem-4892	370	2	of	of	ADP
fbem-4892	370	3	service	service	NOUN
fbem-4892	370	4	research	research	NOUN
fbem-4892	370	5	,	,	PUNCT
fbem-4892	370	6	2010	2010	NUM
fbem-4892	370	7	,	,	PUNCT
fbem-4892	370	8	13(3):297	13(3):297	PROPN
fbem-4892	370	9	-	-	SYM
fbem-4892	370	10	310	310	NUM
fbem-4892	370	11	.	.	PUNCT
fbem-4892	371	1	[	[	X
fbem-4892	371	2	29	29	NUM
fbem-4892	371	3	]	]	X
fbem-4892	371	4	lioba	lioba	PROPN
fbem-4892	371	5	,	,	PUNCT
fbem-4892	371	6	werth	werth	PROPN
fbem-4892	371	7	,	,	PUNCT
fbem-4892	371	8	jens	jens	PROPN
fbem-4892	371	9	,	,	PUNCT
fbem-4892	371	10	et	et	PROPN
fbem-4892	371	11	al	al	PROPN
fbem-4892	371	12	.	.	PUNCT
fbem-4892	372	1	how	how	SCONJ
fbem-4892	372	2	regulatory	regulatory	ADJ
fbem-4892	372	3	focus	focus	NOUN
fbem-4892	372	4	influences	influence	VERB
fbem-4892	372	5	consumer	consumer	NOUN
fbem-4892	372	6	behavior[j	behavior[j	NOUN
fbem-4892	372	7	]	]	PUNCT
fbem-4892	372	8	.	.	PUNCT
fbem-4892	373	1	european	european	PROPN
fbem-4892	373	2	journal	journal	PROPN
fbem-4892	373	3	of	of	ADP
fbem-4892	373	4	social	social	ADJ
fbem-4892	373	5	psychology	psychology	NOUN
fbem-4892	373	6	,	,	PUNCT
fbem-4892	373	7	2007	2007	NUM
fbem-4892	373	8	,	,	PUNCT
fbem-4892	373	9	37(1	37(1	NUM
fbem-4892	373	10	):	):	PUNCT
fbem-4892	373	11	33	33	NUM
fbem-4892	373	12	-	-	SYM
fbem-4892	373	13	51	51	NUM
fbem-4892	373	14	.	.	PUNCT
fbem-4892	374	1	[	[	X
fbem-4892	374	2	30	30	NUM
fbem-4892	374	3	]	]	X
fbem-4892	374	4	mathews	mathews	PROPN
fbem-4892	374	5	m	m	PROPN
fbem-4892	374	6	a	a	PRON
fbem-4892	374	7	,	,	PUNCT
fbem-4892	374	8	shook	shake	VERB
fbem-4892	374	9	n	n	ADP
fbem-4892	374	10	j.	j.	NOUN
fbem-4892	374	11	promoting	promote	VERB
fbem-4892	374	12	or	or	CCONJ
fbem-4892	374	13	preventing	prevent	VERB
fbem-4892	374	14	thanks	thank	NOUN
fbem-4892	374	15	:	:	PUNCT
fbem-4892	374	16	regulatory	regulatory	ADJ
fbem-4892	374	17	focus	focus	NOUN
fbem-4892	374	18	and	and	CCONJ
fbem-4892	374	19	its	its	PRON
fbem-4892	374	20	effect	effect	NOUN
fbem-4892	374	21	on	on	ADP
fbem-4892	374	22	gratitude	gratitude	NOUN
fbem-4892	374	23	and	and	CCONJ
fbem-4892	374	24	indebtedness[j	indebtedness[j	NOUN
fbem-4892	374	25	]	]	PUNCT
fbem-4892	374	26	.	.	PUNCT
fbem-4892	375	1	journal	journal	PROPN
fbem-4892	375	2	of	of	ADP
fbem-4892	375	3	research	research	NOUN
fbem-4892	375	4	in	in	ADP
fbem-4892	375	5	personality	personality	NOUN
fbem-4892	375	6	,	,	PUNCT
fbem-4892	375	7	2013	2013	NUM
fbem-4892	375	8	,	,	PUNCT
fbem-4892	375	9	47(3):191	47(3):191	PROPN
fbem-4892	375	10	-	-	PUNCT
fbem-4892	375	11	195	195	NUM
fbem-4892	375	12	.	.	PUNCT
fbem-4892	376	1	[	[	X
fbem-4892	376	2	31	31	NUM
fbem-4892	376	3	]	]	PUNCT
fbem-4892	376	4	mcgoldrick	mcgoldrick	NOUN
fbem-4892	376	5	p	p	PROPN
fbem-4892	376	6	j	j	PROPN
fbem-4892	376	7	,	,	PUNCT
fbem-4892	376	8	collins	collins	PROPN
fbem-4892	376	9	n.	n.	PROPN
fbem-4892	376	10	multichannel	multichannel	PROPN
fbem-4892	376	11	retailing	retailing	PROPN
fbem-4892	376	12	:	:	PUNCT
fbem-4892	376	13	profiling	profile	VERB
fbem-4892	376	14	the	the	DET
fbem-4892	376	15	multichannel	multichannel	ADJ
fbem-4892	376	16	shopper[j	shopper[j	NOUN
fbem-4892	376	17	]	]	PUNCT
fbem-4892	376	18	.	.	PUNCT
fbem-4892	377	1	international	international	ADJ
fbem-4892	377	2	review	review	NOUN
fbem-4892	377	3	of	of	ADP
fbem-4892	377	4	retail	retail	ADJ
fbem-4892	377	5	distribution	distribution	NOUN
fbem-4892	377	6	&	&	CCONJ
fbem-4892	377	7	consumer	consumer	NOUN
fbem-4892	377	8	research	research	NOUN
fbem-4892	377	9	,	,	PUNCT
fbem-4892	377	10	2007	2007	NUM
fbem-4892	377	11	,	,	PUNCT
fbem-4892	377	12	17(2):139	17(2):139	NUM
fbem-4892	377	13	-	-	SYM
fbem-4892	377	14	158	158	NUM
fbem-4892	377	15	.	.	PUNCT
fbem-4892	378	1	[	[	X
fbem-4892	378	2	32	32	NUM
fbem-4892	378	3	]	]	PUNCT
fbem-4892	378	4	melsted	melste	VERB
fbem-4892	378	5	,	,	PUNCT
fbem-4892	378	6	l.	l.	PROPN
fbem-4892	378	7	r.	r.	PROPN
fbem-4892	378	8	(	(	PUNCT
fbem-4892	378	9	2015	2015	NUM
fbem-4892	378	10	)	)	PUNCT
fbem-4892	378	11	.	.	PUNCT
fbem-4892	379	1	retailers	retailer	NOUN
fbem-4892	379	2	turn	turn	VERB
fbem-4892	379	3	to	to	ADP
fbem-4892	379	4	omnichannel	omnichannel	NOUN
fbem-4892	379	5	strategies	strategy	NOUN
fbem-4892	379	6	to	to	PART
fbem-4892	379	7	remain	remain	VERB
fbem-4892	379	8	competitive	competitive	ADJ
fbem-4892	379	9	.	.	PUNCT
fbem-4892	380	1	retrieved	retrieve	VERB
fbem-4892	380	2	from	from	ADP
fbem-4892	380	3	http://www.forbes.com/sites/samsungbusiness/2015/02/09/	http://www.forbes.com/sites/samsungbusiness/2015/02/09/	ADP
fbem-4892	380	4	retailers	retailer	NOUN
fbem-4892	380	5	-	-	PUNCT
fbem-4892	380	6	turn	turn	NOUN
fbem-4892	380	7	-	-	PUNCT
fbem-4892	380	8	to	to	ADP
fbem-4892	380	9	-	-	PUNCT
fbem-4892	380	10	omnichannel	omnichannel	NOUN
fbem-4892	380	11	-	-	PUNCT
fbem-4892	380	12	strategies	strategy	NOUN
fbem-4892	380	13	-	-	PUNCT
fbem-4892	380	14	to	to	ADP
fbem-4892	380	15	-	-	PUNCT
fbem-4892	380	16	remaincompetitive/#4c5312ff448d	remaincompetitive/#4c5312ff448d	NOUN
fbem-4892	380	17	.	.	PUNCT
fbem-4892	381	1	[	[	X
fbem-4892	381	2	33	33	NUM
fbem-4892	381	3	]	]	X
fbem-4892	381	4	menezes	menezes	PROPN
fbem-4892	381	5	m	m	PROPN
fbem-4892	381	6	,	,	PUNCT
fbem-4892	381	7	d	d	PRON
fbem-4892	381	8	ruiz	ruiz	NOUN
fbem-4892	381	9	-	-	PUNCT
fbem-4892	381	10	hernández	hernández	PROPN
fbem-4892	381	11	,	,	PUNCT
fbem-4892	381	12	chen	chen	PROPN
fbem-4892	381	13	y	y	PROPN
fbem-4892	381	14	t.	t.	PROPN
fbem-4892	381	15	on	on	ADP
fbem-4892	381	16	the	the	DET
fbem-4892	381	17	validity	validity	NOUN
fbem-4892	381	18	and	and	CCONJ
fbem-4892	381	19	practical	practical	ADJ
fbem-4892	381	20	relevance	relevance	NOUN
fbem-4892	381	21	of	of	ADP
fbem-4892	381	22	a	a	DET
fbem-4892	381	23	measure	measure	NOUN
fbem-4892	381	24	for	for	ADP
fbem-4892	381	25	structural	structural	ADJ
fbem-4892	381	26	complexity[j	complexity[j	NOUN
fbem-4892	381	27	]	]	PUNCT
fbem-4892	381	28	.	.	PUNCT
fbem-4892	382	1	international	international	ADJ
fbem-4892	382	2	journal	journal	PROPN
fbem-4892	382	3	of	of	ADP
fbem-4892	382	4	production	production	NOUN
fbem-4892	382	5	economics	economic	NOUN
fbem-4892	382	6	,	,	PUNCT
fbem-4892	382	7	2021	2021	NUM
fbem-4892	382	8	,	,	PUNCT
fbem-4892	382	9	240(c	240(c	PROPN
fbem-4892	382	10	):	):	PUNCT
fbem-4892	382	11	1	1	NUM
fbem-4892	382	12	-	-	SYM
fbem-4892	382	13	14	14	NUM
fbem-4892	382	14	.	.	PUNCT
fbem-4892	383	1	[	[	X
fbem-4892	383	2	34	34	NUM
fbem-4892	383	3	]	]	X
fbem-4892	383	4	mittal	mittal	PROPN
fbem-4892	383	5	b.	b.	PROPN
fbem-4892	383	6	a	a	DET
fbem-4892	383	7	comparative	comparative	ADJ
fbem-4892	383	8	analysis	analysis	NOUN
fbem-4892	383	9	of	of	ADP
fbem-4892	383	10	four	four	NUM
fbem-4892	383	11	scales	scale	NOUN
fbem-4892	383	12	of	of	ADP
fbem-4892	383	13	involvement	involvement	NOUN
fbem-4892	384	1	[	[	X
fbem-4892	384	2	j	j	X
fbem-4892	384	3	]	]	X
fbem-4892	384	4	.	.	PUNCT
fbem-4892	385	1	psychology	psychology	NOUN
fbem-4892	385	2	and	and	CCONJ
fbem-4892	385	3	marketing	marketing	NOUN
fbem-4892	385	4	,	,	PUNCT
fbem-4892	385	5	1995	1995	NUM
fbem-4892	385	6	,	,	PUNCT
fbem-4892	385	7	12(7):663	12(7):663	NUM
fbem-4892	385	8	-	-	SYM
fbem-4892	385	9	682	682	NUM
fbem-4892	385	10	.	.	PUNCT
fbem-4892	386	1	[	[	X
fbem-4892	386	2	35	35	NUM
fbem-4892	386	3	]	]	X
fbem-4892	386	4	molden	molden	PROPN
fbem-4892	386	5	d	d	X
fbem-4892	386	6	c	c	PROPN
fbem-4892	386	7	,	,	PUNCT
fbem-4892	386	8	finkel	finkel	PROPN
fbem-4892	386	9	e	e	PROPN
fbem-4892	386	10	j.	j.	PROPN
fbem-4892	386	11	motivations	motivations	PROPN
fbem-4892	386	12	for	for	ADP
fbem-4892	386	13	promotion	promotion	NOUN
fbem-4892	386	14	and	and	CCONJ
fbem-4892	386	15	prevention	prevention	NOUN
fbem-4892	386	16	and	and	CCONJ
fbem-4892	386	17	the	the	DET
fbem-4892	386	18	role	role	NOUN
fbem-4892	386	19	of	of	ADP
fbem-4892	386	20	trust	trust	NOUN
fbem-4892	386	21	and	and	CCONJ
fbem-4892	386	22	commitment	commitment	NOUN
fbem-4892	386	23	in	in	ADP
fbem-4892	386	24	interpersonal	interpersonal	ADJ
fbem-4892	386	25	forgiveness[j	forgiveness[j	PROPN
fbem-4892	386	26	]	]	PUNCT
fbem-4892	386	27	.	.	PUNCT
fbem-4892	387	1	journal	journal	PROPN
fbem-4892	387	2	of	of	ADP
fbem-4892	387	3	experimental	experimental	ADJ
fbem-4892	387	4	social	social	ADJ
fbem-4892	387	5	psychology	psychology	NOUN
fbem-4892	387	6	,	,	PUNCT
fbem-4892	387	7	2010	2010	NUM
fbem-4892	387	8	,	,	PUNCT
fbem-4892	387	9	46(2):255	46(2):255	NOUN
fbem-4892	387	10	-	-	PUNCT
fbem-4892	387	11	268	268	NUM
fbem-4892	387	12	.	.	PUNCT
fbem-4892	388	1	[	[	X
fbem-4892	388	2	36	36	NUM
fbem-4892	388	3	]	]	X
fbem-4892	388	4	neslin	neslin	PROPN
fbem-4892	388	5	s	s	PROPN
fbem-4892	388	6	a	a	PRON
fbem-4892	388	7	,	,	PUNCT
fbem-4892	388	8	grewal	grewal	PROPN
fbem-4892	388	9	d	d	PROPN
fbem-4892	388	10	,	,	PUNCT
fbem-4892	388	11	leghorn	leghorn	PROPN
fbem-4892	388	12	r	r	PROPN
fbem-4892	388	13	,	,	PUNCT
fbem-4892	388	14	et	et	NOUN
fbem-4892	388	15	al.challenges	al.challenge	NOUN
fbem-4892	388	16	and	and	CCONJ
fbem-4892	388	17	opportunities	opportunity	NOUN
fbem-4892	388	18	in	in	ADP
fbem-4892	388	19	multichannel	multichannel	ADJ
fbem-4892	388	20	customer	customer	NOUN
fbem-4892	388	21	management	management	NOUN
fbem-4892	389	1	[	[	X
fbem-4892	389	2	j	j	X
fbem-4892	389	3	]	]	X
fbem-4892	389	4	.	.	PUNCT
fbem-4892	390	1	journal	journal	PROPN
fbem-4892	390	2	of	of	ADP
fbem-4892	390	3	service	service	NOUN
fbem-4892	390	4	research	research	NOUN
fbem-4892	390	5	,	,	PUNCT
fbem-4892	390	6	2006(2):95	2006(2):95	NUM
fbem-4892	390	7	-	-	SYM
fbem-4892	390	8	112	112	NUM
fbem-4892	390	9	.	.	PUNCT
fbem-4892	391	1	[	[	X
fbem-4892	391	2	37	37	NUM
fbem-4892	391	3	]	]	X
fbem-4892	391	4	nguyen	nguyen	NOUN
fbem-4892	391	5	a	a	X
fbem-4892	391	6	,	,	PUNCT
fbem-4892	391	7	mcclelland	mcclelland	PROPN
fbem-4892	391	8	r	r	PROPN
fbem-4892	391	9	,	,	PUNCT
fbem-4892	391	10	thuan	thuan	PROPN
fbem-4892	391	11	n	n	PROPN
fbem-4892	391	12	h.	h.	PROPN
fbem-4892	391	13	exploring	explore	VERB
fbem-4892	391	14	customer	customer	NOUN
fbem-4892	391	15	experience	experience	NOUN
fbem-4892	391	16	during	during	ADP
fbem-4892	391	17	channel	channel	NOUN
fbem-4892	391	18	switching	switch	VERB
fbem-4892	391	19	in	in	ADP
fbem-4892	391	20	omnichannel	omnichannel	NOUN
fbem-4892	391	21	retailing	retail	VERB
fbem-4892	391	22	context	context	NOUN
fbem-4892	391	23	:	:	PUNCT
fbem-4892	391	24	a	a	DET
fbem-4892	391	25	qualitative	qualitative	NOUN
fbem-4892	391	26	assessment[j	assessment[j	X
fbem-4892	391	27	]	]	PUNCT
fbem-4892	391	28	.	.	PUNCT
fbem-4892	392	1	journal	journal	PROPN
fbem-4892	392	2	of	of	ADP
fbem-4892	392	3	retailing	retailing	NOUN
fbem-4892	392	4	and	and	CCONJ
fbem-4892	392	5	consumer	consumer	NOUN
fbem-4892	392	6	services	service	NOUN
fbem-4892	392	7	,	,	PUNCT
fbem-4892	392	8	2022	2022	NUM
fbem-4892	392	9	,	,	PUNCT
fbem-4892	392	10	64	64	NUM
fbem-4892	392	11	:	:	SYM
fbem-4892	392	12	102803	102803	NUM
fbem-4892	392	13	-	-	SYM
fbem-4892	392	14	102818	102818	NUM
fbem-4892	392	15	.	.	PUNCT
fbem-4892	393	1	[	[	X
fbem-4892	393	2	38	38	NUM
fbem-4892	393	3	]	]	PUNCT
fbem-4892	393	4	oh	oh	NUM
fbem-4892	393	5	l	l	NOUN
fbem-4892	393	6	b	b	NOUN
fbem-4892	393	7	,	,	PUNCT
fbem-4892	393	8	teo	teo	PROPN
fbem-4892	393	9	h	h	PROPN
fbem-4892	393	10	h.	h.	PROPN
fbem-4892	393	11	consumer	consumer	PROPN
fbem-4892	393	12	value	value	NOUN
fbem-4892	393	13	co	co	NOUN
fbem-4892	393	14	-	-	NOUN
fbem-4892	393	15	creation	creation	NOUN
fbem-4892	393	16	in	in	ADP
fbem-4892	393	17	a	a	DET
fbem-4892	393	18	hybrid	hybrid	ADJ
fbem-4892	393	19	commerce	commerce	NOUN
fbem-4892	393	20	service	service	NOUN
fbem-4892	393	21	-	-	PUNCT
fbem-4892	393	22	delivery	delivery	NOUN
fbem-4892	393	23	system[j	system[j	NOUN
fbem-4892	393	24	]	]	PUNCT
fbem-4892	393	25	.	.	PUNCT
fbem-4892	394	1	international	international	ADJ
fbem-4892	394	2	journal	journal	PROPN
fbem-4892	394	3	of	of	ADP
fbem-4892	394	4	electronic	electronic	ADJ
fbem-4892	394	5	commerce	commerce	NOUN
fbem-4892	394	6	,	,	PUNCT
fbem-4892	394	7	2010	2010	NUM
fbem-4892	394	8	,	,	PUNCT
fbem-4892	394	9	14(3	14(3	NUM
fbem-4892	394	10	):	):	PUNCT
fbem-4892	394	11	35	35	NUM
fbem-4892	394	12	-	-	SYM
fbem-4892	394	13	62	62	NUM
fbem-4892	394	14	.	.	PUNCT
fbem-4892	395	1	[	[	X
fbem-4892	395	2	39	39	NUM
fbem-4892	395	3	]	]	PUNCT
fbem-4892	395	4	oliver	oliver	PROPN
fbem-4892	395	5	e	e	PROPN
fbem-4892	395	6	,	,	PUNCT
fbem-4892	395	7	michael	michael	PROPN
fbem-4892	395	8	p	p	PROPN
fbem-4892	395	9	,	,	PUNCT
fbem-4892	395	10	thomas	thomas	PROPN
fbem-4892	395	11	r.	r.	PROPN
fbem-4892	395	12	shopping	shopping	PROPN
fbem-4892	395	13	benefits	benefit	NOUN
fbem-4892	395	14	of	of	ADP
fbem-4892	395	15	multichannel	multichannel	ADJ
fbem-4892	395	16	assortment	assortment	NOUN
fbem-4892	395	17	integration	integration	NOUN
fbem-4892	395	18	and	and	CCONJ
fbem-4892	395	19	the	the	DET
fbem-4892	395	20	moderating	moderate	VERB
fbem-4892	395	21	role	role	NOUN
fbem-4892	395	22	of	of	ADP
fbem-4892	395	23	retailer	retailer	NOUN
fbem-4892	395	24	type[j	type[j	NOUN
fbem-4892	395	25	]	]	PUNCT
fbem-4892	395	26	.	.	PUNCT
fbem-4892	396	1	journal	journal	PROPN
fbem-4892	396	2	of	of	ADP
fbem-4892	396	3	retailing	retailing	NOUN
fbem-4892	396	4	,	,	PUNCT
fbem-4892	396	5	2015	2015	NUM
fbem-4892	396	6	,	,	PUNCT
fbem-4892	396	7	91(2):326	91(2):326	NOUN
fbem-4892	396	8	-	-	SYM
fbem-4892	396	9	342	342	NUM
fbem-4892	396	10	.	.	PUNCT
fbem-4892	397	1	[	[	X
fbem-4892	397	2	40	40	NUM
fbem-4892	397	3	]	]	X
fbem-4892	397	4	paul	paul	PROPN
fbem-4892	397	5	,	,	PUNCT
fbem-4892	397	6	c.	c.	PROPN
fbem-4892	397	7	s	s	PROPN
fbem-4892	397	8	,	,	PUNCT
fbem-4892	397	9	wu	wu	PROPN
fbem-4892	397	10	,	,	PUNCT
fbem-4892	397	11	et	et	PROPN
fbem-4892	397	12	al	al	PROPN
fbem-4892	397	13	.	.	PUNCT
fbem-4892	398	1	the	the	DET
fbem-4892	398	2	influences	influence	NOUN
fbem-4892	398	3	of	of	ADP
fbem-4892	398	4	electronic	electronic	ADJ
fbem-4892	398	5	word‐of‐	word‐of‐	PROPN
fbem-4892	398	6	mouth	mouth	NOUN
fbem-4892	398	7	message	message	NOUN
fbem-4892	398	8	appeal	appeal	NOUN
fbem-4892	398	9	and	and	CCONJ
fbem-4892	398	10	message	message	NOUN
fbem-4892	398	11	source	source	NOUN
fbem-4892	398	12	credibility	credibility	NOUN
fbem-4892	398	13	on	on	ADP
fbem-4892	398	14	brand	brand	NOUN
fbem-4892	398	15	attitude[j	attitude[j	PROPN
fbem-4892	398	16	]	]	PUNCT
fbem-4892	398	17	.	.	PUNCT
fbem-4892	399	1	asia	asia	PROPN
fbem-4892	399	2	pacific	pacific	PROPN
fbem-4892	399	3	journal	journal	PROPN
fbem-4892	399	4	of	of	ADP
fbem-4892	399	5	marketing	marketing	NOUN
fbem-4892	399	6	and	and	CCONJ
fbem-4892	399	7	logistics	logistic	NOUN
fbem-4892	399	8	,	,	PUNCT
fbem-4892	399	9	2011	2011	NUM
fbem-4892	399	10	,	,	PUNCT
fbem-4892	399	11	23(4):448	23(4):448	NUM
fbem-4892	399	12	472	472	NUM
fbem-4892	399	13	.	.	PUNCT
fbem-4892	400	1	[	[	X
fbem-4892	400	2	41	41	NUM
fbem-4892	400	3	]	]	X
fbem-4892	400	4	peng	peng	PROPN
fbem-4892	400	5	l	l	PROPN
fbem-4892	400	6	,	,	PUNCT
fbem-4892	400	7	zhang	zhang	PROPN
fbem-4892	400	8	w	w	PROPN
fbem-4892	400	9	,	,	PUNCT
fbem-4892	400	10	wang	wang	PROPN
fbem-4892	400	11	x	x	PROPN
fbem-4892	400	12	,	,	PUNCT
fbem-4892	400	13	et	et	PROPN
fbem-4892	400	14	al	al	PROPN
fbem-4892	400	15	.	.	PUNCT
fbem-4892	401	1	moderating	moderate	VERB
fbem-4892	401	2	effects	effect	NOUN
fbem-4892	401	3	of	of	ADP
fbem-4892	401	4	time	time	NOUN
fbem-4892	401	5	pressure	pressure	NOUN
fbem-4892	401	6	on	on	ADP
fbem-4892	401	7	the	the	DET
fbem-4892	401	8	relationship	relationship	NOUN
fbem-4892	401	9	between	between	ADP
fbem-4892	401	10	perceived	perceive	VERB
fbem-4892	401	11	value	value	NOUN
fbem-4892	401	12	and	and	CCONJ
fbem-4892	401	13	purchase	purchase	NOUN
fbem-4892	401	14	intention	intention	NOUN
fbem-4892	401	15	in	in	ADP
fbem-4892	401	16	social	social	ADJ
fbem-4892	401	17	e	e	NOUN
fbem-4892	401	18	-	-	NOUN
fbem-4892	401	19	commerce	commerce	NOUN
fbem-4892	401	20	sales	sale	NOUN
fbem-4892	401	21	promotion	promotion	NOUN
fbem-4892	401	22	:	:	PUNCT
fbem-4892	401	23	considering	consider	VERB
fbem-4892	401	24	the	the	DET
fbem-4892	401	25	impact	impact	NOUN
fbem-4892	401	26	of	of	ADP
fbem-4892	401	27	product	product	NOUN
fbem-4892	401	28	involvement[j	involvement[j	NOUN
fbem-4892	401	29	]	]	PUNCT
fbem-4892	401	30	.	.	PUNCT
fbem-4892	402	1	information	information	NOUN
fbem-4892	402	2	&	&	CCONJ
fbem-4892	402	3	management	management	PROPN
fbem-4892	402	4	,	,	PUNCT
fbem-4892	402	5	2019	2019	NUM
fbem-4892	402	6	,	,	PUNCT
fbem-4892	402	7	56(2):317	56(2):317	PROPN
fbem-4892	402	8	-	-	SYM
fbem-4892	402	9	328	328	NUM
fbem-4892	402	10	.	.	PUNCT
fbem-4892	403	1	[	[	X
fbem-4892	403	2	42	42	NUM
fbem-4892	403	3	]	]	PUNCT
fbem-4892	403	4	pentina	pentina	NOUN
fbem-4892	403	5	i	i	PRON
fbem-4892	403	6	,	,	PUNCT
fbem-4892	403	7	lou	lou	PROPN
fbem-4892	403	8	e	e	PROPN
fbem-4892	403	9	p	p	PROPN
fbem-4892	403	10	,	,	PUNCT
fbem-4892	403	11	hasty	hasty	ADJ
fbem-4892	403	12	r	r	NOUN
fbem-4892	403	13	w.	w.	NOUN
fbem-4892	403	14	performance	performance	NOUN
fbem-4892	403	15	implications	implication	NOUN
fbem-4892	403	16	of	of	ADP
fbem-4892	403	17	online	online	ADJ
fbem-4892	403	18	entry	entry	NOUN
fbem-4892	403	19	timing	timing	NOUN
fbem-4892	403	20	by	by	ADP
fbem-4892	403	21	store	store	NOUN
fbem-4892	403	22	-	-	PUNCT
fbem-4892	403	23	based	base	VERB
fbem-4892	403	24	retailers	retailer	NOUN
fbem-4892	403	25	:	:	PUNCT
fbem-4892	403	26	a	a	DET
fbem-4892	403	27	longitudinal	longitudinal	ADJ
fbem-4892	403	28	investigation[j	investigation[j	NOUN
fbem-4892	403	29	]	]	PUNCT
fbem-4892	403	30	.	.	PUNCT
fbem-4892	404	1	journal	journal	PROPN
fbem-4892	404	2	of	of	ADP
fbem-4892	404	3	retailing	retailing	NOUN
fbem-4892	404	4	,	,	PUNCT
fbem-4892	404	5	2009	2009	NUM
fbem-4892	404	6	,	,	PUNCT
fbem-4892	404	7	85(2):177	85(2):177	NUM
fbem-4892	404	8	-	-	SYM
fbem-4892	404	9	193	193	NUM
fbem-4892	404	10	.	.	PUNCT
fbem-4892	405	1	[	[	X
fbem-4892	405	2	43	43	NUM
fbem-4892	405	3	]	]	X
fbem-4892	405	4	ren	ren	PROPN
fbem-4892	405	5	c.	c.	PROPN
fbem-4892	405	6	study	study	PROPN
fbem-4892	405	7	on	on	ADP
fbem-4892	405	8	the	the	DET
fbem-4892	405	9	effect	effect	NOUN
fbem-4892	405	10	of	of	ADP
fbem-4892	405	11	omni	omni	ADJ
fbem-4892	405	12	-	-	PUNCT
fbem-4892	405	13	channel	channel	NOUN
fbem-4892	405	14	integration	integration	NOUN
fbem-4892	405	15	on	on	ADP
fbem-4892	405	16	consumer	consumer	NOUN
fbem-4892	405	17	satisfaction	satisfaction	NOUN
fbem-4892	405	18	based	base	VERB
fbem-4892	405	19	on	on	ADP
fbem-4892	405	20	consumer	consumer	NOUN
fbem-4892	405	21	empowerment[j	empowerment[j	NOUN
fbem-4892	405	22	]	]	PUNCT
fbem-4892	405	23	.	.	PUNCT
fbem-4892	406	1	shanghai	shanghai	PROPN
fbem-4892	406	2	management	management	PROPN
fbem-4892	406	3	science	science	PROPN
fbem-4892	406	4	,	,	PUNCT
fbem-4892	406	5	2018	2018	NUM
fbem-4892	406	6	,	,	PUNCT
fbem-4892	406	7	40	40	NUM
fbem-4892	406	8	:	:	SYM
fbem-4892	406	9	29	29	NUM
fbem-4892	406	10	-	-	SYM
fbem-4892	406	11	33	33	NUM
fbem-4892	406	12	.	.	PUNCT
fbem-4892	407	1	[	[	X
fbem-4892	407	2	44	44	NUM
fbem-4892	407	3	]	]	PUNCT
fbem-4892	407	4	rhee	rhee	NOUN
fbem-4892	407	5	,	,	PUNCT
fbem-4892	407	6	e.	e.	PROPN
fbem-4892	407	7	y.	y.	PROPN
fbem-4892	407	8	,	,	PUNCT
fbem-4892	407	9	fiss	fiss	PROPN
fbem-4892	407	10	,	,	PUNCT
fbem-4892	407	11	p.	p.	NOUN
fbem-4892	407	12	c	c	X
fbem-4892	407	13	..	..	PUNCT
fbem-4892	407	14	framing	frame	VERB
fbem-4892	407	15	controversial	controversial	ADJ
fbem-4892	407	16	actions	action	NOUN
fbem-4892	407	17	:	:	PUNCT
fbem-4892	407	18	regulatory	regulatory	ADJ
fbem-4892	407	19	focus	focus	NOUN
fbem-4892	407	20	,	,	PUNCT
fbem-4892	407	21	source	source	NOUN
fbem-4892	407	22	credibility	credibility	NOUN
fbem-4892	407	23	,	,	PUNCT
fbem-4892	407	24	and	and	CCONJ
fbem-4892	407	25	stock	stock	NOUN
fbem-4892	407	26	market	market	NOUN
fbem-4892	407	27	reaction	reaction	NOUN
fbem-4892	407	28	to	to	PART
fbem-4892	407	29	poison	poison	VERB
fbem-4892	407	30	pill	pill	NOUN
fbem-4892	407	31	adoption	adoption	NOUN
fbem-4892	407	32	.	.	PUNCT
fbem-4892	408	1	academy	academy	PROPN
fbem-4892	408	2	of	of	ADP
fbem-4892	408	3	management	management	PROPN
fbem-4892	408	4	journal	journal	NOUN
fbem-4892	408	5	,	,	PUNCT
fbem-4892	408	6	2014	2014	NUM
fbem-4892	408	7	,	,	PUNCT
fbem-4892	408	8	57(6	57(6	NUM
fbem-4892	408	9	):	):	PUNCT
fbem-4892	408	10	1734	1734	NUM
fbem-4892	408	11	-	-	SYM
fbem-4892	408	12	1758	1758	NUM
fbem-4892	408	13	.	.	PUNCT
fbem-4892	409	1	[	[	X
fbem-4892	409	2	45	45	NUM
fbem-4892	409	3	]	]	X
fbem-4892	409	4	schramm	schramm	PROPN
fbem-4892	409	5	-	-	PUNCT
fbem-4892	409	6	klein	klein	PROPN
fbem-4892	409	7	,	,	PUNCT
fbem-4892	409	8	hanna	hanna	PROPN
fbem-4892	409	9	and	and	CCONJ
fbem-4892	409	10	dirk	dirk	PROPN
fbem-4892	409	11	morschett	morschett	NOUN
fbem-4892	409	12	(	(	PUNCT
fbem-4892	409	13	2006	2006	NUM
fbem-4892	409	14	)	)	PUNCT
fbem-4892	409	15	,	,	PUNCT
fbem-4892	409	16	“	"	PUNCT
fbem-4892	409	17	retail	retail	ADJ
fbem-4892	409	18	channel	channel	NOUN
fbem-4892	409	19	portfolios	portfolio	NOUN
fbem-4892	409	20	:	:	PUNCT
fbem-4892	409	21	channel	channel	NOUN
fbem-4892	409	22	-	-	PUNCT
fbem-4892	409	23	attributes	attribute	NOUN
fbem-4892	409	24	or	or	CCONJ
fbem-4892	409	25	integration	integration	NOUN
fbem-4892	409	26	-	-	PUNCT
fbem-4892	409	27	benefit	benefit	NOUN
fbem-4892	409	28	–	–	PUNCT
fbem-4892	409	29	what	what	PRON
fbem-4892	409	30	counts	count	VERB
fbem-4892	409	31	more	more	ADJ
fbem-4892	409	32	?	?	PUNCT
fbem-4892	409	33	,	,	PUNCT
fbem-4892	409	34	”	"	PUNCT
fbem-4892	409	35	european	european	ADJ
fbem-4892	409	36	advances	advance	NOUN
fbem-4892	409	37	in	in	ADP
fbem-4892	409	38	consumer	consumer	NOUN
fbem-4892	409	39	research	research	NOUN
fbem-4892	409	40	,	,	PUNCT
fbem-4892	409	41	7	7	NUM
fbem-4892	409	42	,	,	PUNCT
fbem-4892	409	43	377–84	377–84	NOUN
fbem-4892	409	44	.	.	PUNCT
fbem-4892	410	1	202	202	NUM
fbem-4892	411	1	[	[	X
fbem-4892	411	2	46	46	NUM
fbem-4892	411	3	]	]	PUNCT
fbem-4892	411	4	shareef	shareef	PROPN
fbem-4892	411	5	m	m	PROPN
fbem-4892	411	6	a	a	PROPN
fbem-4892	411	7	,	,	PUNCT
fbem-4892	411	8	mukerji	mukerji	NOUN
fbem-4892	411	9	b	b	NOUN
fbem-4892	411	10	,	,	PUNCT
fbem-4892	411	11	alryalat	alryalat	PROPN
fbem-4892	411	12	m	m	PROPN
fbem-4892	411	13	,	,	PUNCT
fbem-4892	411	14	et	et	PROPN
fbem-4892	411	15	al	al	PROPN
fbem-4892	411	16	.	.	PUNCT
fbem-4892	412	1	advertisements	advertisement	NOUN
fbem-4892	412	2	on	on	ADP
fbem-4892	412	3	facebook	facebook	PROPN
fbem-4892	412	4	:	:	PUNCT
fbem-4892	412	5	identifying	identify	VERB
fbem-4892	412	6	the	the	DET
fbem-4892	412	7	persuasive	persuasive	ADJ
fbem-4892	412	8	elements	element	NOUN
fbem-4892	412	9	in	in	ADP
fbem-4892	412	10	the	the	DET
fbem-4892	412	11	development	development	NOUN
fbem-4892	412	12	of	of	ADP
fbem-4892	412	13	positive	positive	ADJ
fbem-4892	412	14	attitudes	attitude	NOUN
fbem-4892	412	15	in	in	ADP
fbem-4892	412	16	consumers[j	consumers[j	NOUN
fbem-4892	412	17	]	]	PUNCT
fbem-4892	412	18	.	.	PUNCT
fbem-4892	413	1	journal	journal	PROPN
fbem-4892	413	2	of	of	ADP
fbem-4892	413	3	retailing	retailing	NOUN
fbem-4892	413	4	and	and	CCONJ
fbem-4892	413	5	consumer	consumer	NOUN
fbem-4892	413	6	services	service	NOUN
fbem-4892	413	7	,	,	PUNCT
fbem-4892	413	8	2018	2018	NUM
fbem-4892	413	9	,	,	PUNCT
fbem-4892	413	10	43:258	43:258	NUM
fbem-4892	413	11	-	-	PUNCT
fbem-4892	413	12	268	268	NUM
fbem-4892	413	13	.	.	PUNCT
fbem-4892	414	1	[	[	X
fbem-4892	414	2	47	47	NUM
fbem-4892	414	3	]	]	X
fbem-4892	414	4	shen	shen	NOUN
fbem-4892	414	5	x	x	X
fbem-4892	414	6	l	l	NOUN
fbem-4892	414	7	,	,	PUNCT
fbem-4892	414	8	li	li	PROPN
fbem-4892	414	9	y	y	PROPN
fbem-4892	414	10	j	j	PROPN
fbem-4892	414	11	,	,	PUNCT
fbem-4892	414	12	sun	sun	PROPN
fbem-4892	414	13	y	y	PROPN
fbem-4892	414	14	,	,	PUNCT
fbem-4892	414	15	et	et	PROPN
fbem-4892	414	16	al	al	PROPN
fbem-4892	414	17	.	.	PROPN
fbem-4892	414	18	channel	channel	PROPN
fbem-4892	414	19	integration	integration	NOUN
fbem-4892	414	20	quality	quality	NOUN
fbem-4892	414	21	,	,	PUNCT
fbem-4892	414	22	perceived	perceive	VERB
fbem-4892	414	23	fluency	fluency	NOUN
fbem-4892	414	24	and	and	CCONJ
fbem-4892	414	25	omnichannel	omnichannel	NOUN
fbem-4892	414	26	service	service	NOUN
fbem-4892	414	27	usage	usage	NOUN
fbem-4892	414	28	:	:	PUNCT
fbem-4892	414	29	the	the	DET
fbem-4892	414	30	moderating	moderate	VERB
fbem-4892	414	31	roles	role	NOUN
fbem-4892	414	32	of	of	ADP
fbem-4892	414	33	internal	internal	ADJ
fbem-4892	414	34	and	and	CCONJ
fbem-4892	414	35	external	external	ADJ
fbem-4892	414	36	usage	usage	NOUN
fbem-4892	414	37	experience[j	experience[j	NOUN
fbem-4892	414	38	]	]	PUNCT
fbem-4892	414	39	.	.	PUNCT
fbem-4892	415	1	decision	decision	NOUN
fbem-4892	415	2	support	support	NOUN
fbem-4892	415	3	systems	system	NOUN
fbem-4892	415	4	,	,	PUNCT
fbem-4892	415	5	2018:61	2018:61	NUM
fbem-4892	415	6	-	-	SYM
fbem-4892	415	7	73	73	NUM
fbem-4892	415	8	.	.	PUNCT
fbem-4892	416	1	[	[	X
fbem-4892	416	2	48	48	NUM
fbem-4892	416	3	]	]	PUNCT
fbem-4892	416	4	sousa	sousa	PROPN
fbem-4892	416	5	r.	r.	PROPN
fbem-4892	416	6	service	service	PROPN
fbem-4892	416	7	quality	quality	NOUN
fbem-4892	416	8	in	in	ADP
fbem-4892	416	9	multichannel	multichannel	NOUN
fbem-4892	416	10	services	service	NOUN
fbem-4892	416	11	employ⁃ing	employ⁃e	VERB
fbem-4892	416	12	virtual	virtual	ADJ
fbem-4892	416	13	channels[j	channels[j	NOUN
fbem-4892	416	14	]	]	PUNCT
fbem-4892	416	15	.	.	PUNCT
fbem-4892	417	1	journal	journal	PROPN
fbem-4892	417	2	of	of	ADP
fbem-4892	417	3	service	service	NOUN
fbem-4892	417	4	research	research	NOUN
fbem-4892	417	5	,	,	PUNCT
fbem-4892	417	6	2006(4	2006(4	NUM
fbem-4892	417	7	):	):	PUNCT
fbem-4892	417	8	356371	356371	NUM
fbem-4892	417	9	.	.	PUNCT
fbem-4892	418	1	[	[	X
fbem-4892	418	2	49	49	NUM
fbem-4892	418	3	]	]	X
fbem-4892	418	4	steinfield	steinfield	PROPN
fbem-4892	418	5	c	c	NOUN
fbem-4892	418	6	,	,	PUNCT
fbem-4892	418	7	adelaar	adelaar	NOUN
fbem-4892	418	8	b	b	NOUN
fbem-4892	418	9	t.	t.	NOUN
fbem-4892	418	10	the	the	DET
fbem-4892	418	11	dynamics	dynamic	NOUN
fbem-4892	418	12	of	of	ADP
fbem-4892	418	13	click	click	VERB
fbem-4892	418	14	-	-	PUNCT
fbem-4892	418	15	and	and	CCONJ
fbem-4892	418	16	-	-	PUNCT
fbem-4892	418	17	mortar	mortar	NOUN
fbem-4892	418	18	electronic	electronic	ADJ
fbem-4892	418	19	commerce	commerce	NOUN
fbem-4892	418	20	:	:	PUNCT
fbem-4892	418	21	opportunities	opportunity	NOUN
fbem-4892	418	22	and	and	CCONJ
fbem-4892	418	23	management	management	NOUN
fbem-4892	418	24	strategies[j	strategies[j	PROPN
fbem-4892	418	25	]	]	PUNCT
fbem-4892	418	26	.	.	PUNCT
fbem-4892	419	1	international	international	ADJ
fbem-4892	419	2	journal	journal	PROPN
fbem-4892	419	3	of	of	ADP
fbem-4892	419	4	electronic	electronic	ADJ
fbem-4892	419	5	commerce	commerce	PROPN
fbem-4892	419	6	,	,	PUNCT
fbem-4892	419	7	2002	2002	NUM
fbem-4892	419	8	,	,	PUNCT
fbem-4892	419	9	7(1):93	7(1):93	NUM
fbem-4892	419	10	-	-	SYM
fbem-4892	419	11	119	119	NUM
fbem-4892	419	12	.	.	PUNCT
fbem-4892	420	1	[	[	X
fbem-4892	420	2	50	50	NUM
fbem-4892	420	3	]	]	PUNCT
fbem-4892	420	4	stone	stone	NOUN
fbem-4892	420	5	,	,	PUNCT
fbem-4892	420	6	merlin	merlin	PROPN
fbem-4892	420	7	,	,	PUNCT
fbem-4892	420	8	matt	matt	PROPN
fbem-4892	420	9	hobbs	hobbs	PROPN
fbem-4892	420	10	and	and	CCONJ
fbem-4892	420	11	mahnaz	mahnaz	PROPN
fbem-4892	420	12	khaleeli	khaleeli	PROPN
fbem-4892	420	13	(	(	PUNCT
fbem-4892	420	14	2002	2002	NUM
fbem-4892	420	15	)	)	PUNCT
fbem-4892	420	16	,	,	PUNCT
fbem-4892	420	17	“	"	PUNCT
fbem-4892	420	18	multichannel	multichannel	ADJ
fbem-4892	420	19	customer	customer	NOUN
fbem-4892	420	20	management	management	NOUN
fbem-4892	420	21	:	:	PUNCT
fbem-4892	420	22	the	the	DET
fbem-4892	420	23	benefits	benefit	NOUN
fbem-4892	420	24	and	and	CCONJ
fbem-4892	420	25	challenges	challenge	NOUN
fbem-4892	420	26	,	,	PUNCT
fbem-4892	420	27	”	"	PUNCT
fbem-4892	420	28	journal	journal	NOUN
fbem-4892	420	29	of	of	ADP
fbem-4892	420	30	database	database	NOUN
fbem-4892	420	31	marketing	marketing	NOUN
fbem-4892	420	32	,	,	PUNCT
fbem-4892	420	33	10	10	NUM
fbem-4892	420	34	(	(	PUNCT
fbem-4892	420	35	1	1	NUM
fbem-4892	420	36	)	)	PUNCT
fbem-4892	420	37	,	,	PUNCT
fbem-4892	420	38	39–52	39–52	NUM
fbem-4892	420	39	.	.	PUNCT
fbem-4892	421	1	[	[	X
fbem-4892	421	2	51	51	NUM
fbem-4892	421	3	]	]	PUNCT
fbem-4892	421	4	tagashira	tagashira	PROPN
fbem-4892	421	5	t	t	PROPN
fbem-4892	421	6	,	,	PUNCT
fbem-4892	421	7	minami	minami	PROPN
fbem-4892	421	8	c.	c.	PROPN
fbem-4892	421	9	the	the	DET
fbem-4892	421	10	effect	effect	NOUN
fbem-4892	421	11	of	of	ADP
fbem-4892	421	12	cross	cross	ADJ
fbem-4892	421	13	-	-	ADJ
fbem-4892	421	14	channel	channel	ADJ
fbem-4892	421	15	integration	integration	NOUN
fbem-4892	421	16	on	on	ADP
fbem-4892	421	17	cost	cost	NOUN
fbem-4892	421	18	efficiency[j	efficiency[j	PROPN
fbem-4892	421	19	]	]	PUNCT
fbem-4892	421	20	.	.	PUNCT
fbem-4892	422	1	journal	journal	PROPN
fbem-4892	422	2	of	of	ADP
fbem-4892	422	3	interactive	interactive	ADJ
fbem-4892	422	4	marketing	marketing	NOUN
fbem-4892	422	5	,	,	PUNCT
fbem-4892	422	6	2019	2019	NUM
fbem-4892	422	7	,	,	PUNCT
fbem-4892	422	8	47(aug.):68	47(aug.):68	NUM
fbem-4892	422	9	-	-	SYM
fbem-4892	422	10	83	83	NUM
fbem-4892	422	11	.	.	PUNCT
fbem-4892	423	1	[	[	X
fbem-4892	423	2	52	52	NUM
fbem-4892	423	3	]	]	X
fbem-4892	423	4	teltzrow	teltzrow	NOUN
fbem-4892	423	5	m	m	PROPN
fbem-4892	423	6	,	,	PUNCT
fbem-4892	423	7	o	o	NOUN
fbem-4892	423	8	günther	günther	NOUN
fbem-4892	423	9	,	,	PUNCT
fbem-4892	423	10	pohle	pohle	PROPN
fbem-4892	423	11	c.	c.	PROPN
fbem-4892	423	12	analyzing	analyze	VERB
fbem-4892	423	13	consumer	consumer	NOUN
fbem-4892	423	14	behavior	behavior	NOUN
fbem-4892	423	15	at	at	ADP
fbem-4892	423	16	retailers	retailer	NOUN
fbem-4892	423	17	with	with	ADP
fbem-4892	423	18	hybrid	hybrid	ADJ
fbem-4892	423	19	distribution	distribution	NOUN
fbem-4892	423	20	channels	channel	NOUN
fbem-4892	423	21	:	:	PUNCT
fbem-4892	423	22	a	a	DET
fbem-4892	423	23	trust	trust	NOUN
fbem-4892	423	24	perspective[c]//	perspective[c]//	PROPN
fbem-4892	423	25	international	international	ADJ
fbem-4892	423	26	conference	conference	NOUN
fbem-4892	423	27	on	on	ADP
fbem-4892	423	28	electronic	electronic	ADJ
fbem-4892	423	29	commerce	commerce	PROPN
fbem-4892	423	30	.	.	PUNCT
fbem-4892	423	31	acm	acm	PROPN
fbem-4892	423	32	,	,	PUNCT
fbem-4892	423	33	2003	2003	NUM
fbem-4892	423	34	:	:	PUNCT
fbem-4892	423	35	422	422	NUM
fbem-4892	423	36	-	-	SYM
fbem-4892	423	37	428	428	NUM
fbem-4892	423	38	.	.	PUNCT
fbem-4892	424	1	[	[	X
fbem-4892	424	2	53	53	NUM
fbem-4892	424	3	]	]	X
fbem-4892	424	4	trudel	trudel	PROPN
fbem-4892	424	5	r	r	PROPN
fbem-4892	424	6	,	,	PUNCT
fbem-4892	424	7	murray	murray	PROPN
fbem-4892	424	8	k	k	PROPN
fbem-4892	424	9	b	b	PROPN
fbem-4892	424	10	,	,	PUNCT
fbem-4892	424	11	cotte	cotte	PROPN
fbem-4892	424	12	j.	j.	PROPN
fbem-4892	424	13	beyond	beyond	ADP
fbem-4892	424	14	expectations	expectation	NOUN
fbem-4892	424	15	:	:	PUNCT
fbem-4892	424	16	the	the	DET
fbem-4892	424	17	effect	effect	NOUN
fbem-4892	424	18	of	of	ADP
fbem-4892	424	19	regulatory	regulatory	ADJ
fbem-4892	424	20	focus	focus	NOUN
fbem-4892	424	21	on	on	ADP
fbem-4892	424	22	consumer	consumer	NOUN
fbem-4892	424	23	satisfaction[j	satisfaction[j	PROPN
fbem-4892	424	24	]	]	PUNCT
fbem-4892	424	25	.	.	PUNCT
fbem-4892	425	1	international	international	ADJ
fbem-4892	425	2	journal	journal	PROPN
fbem-4892	425	3	of	of	ADP
fbem-4892	425	4	research	research	NOUN
fbem-4892	425	5	in	in	ADP
fbem-4892	425	6	marketing	marketing	NOUN
fbem-4892	425	7	,	,	PUNCT
fbem-4892	425	8	2012	2012	NUM
fbem-4892	425	9	,	,	PUNCT
fbem-4892	425	10	29(1):93	29(1):93	NUM
fbem-4892	425	11	-	-	SYM
fbem-4892	425	12	97	97	NUM
fbem-4892	425	13	.	.	PUNCT
fbem-4892	426	1	[	[	X
fbem-4892	426	2	54	54	NUM
fbem-4892	426	3	]	]	X
fbem-4892	426	4	van	van	PROPN
fbem-4892	426	5	doorn	doorn	PROPN
fbem-4892	426	6	j	j	PROPN
fbem-4892	426	7	,	,	PUNCT
fbem-4892	426	8	lemon	lemon	PROPN
fbem-4892	426	9	k	k	PROPN
fbem-4892	426	10	n	n	CCONJ
fbem-4892	426	11	,	,	PUNCT
fbem-4892	426	12	mittal	mittal	PROPN
fbem-4892	426	13	v	v	PROPN
fbem-4892	426	14	,	,	PUNCT
fbem-4892	426	15	et	et	PROPN
fbem-4892	426	16	al	al	PROPN
fbem-4892	426	17	.	.	PUNCT
fbem-4892	426	18	customer	customer	NOUN
fbem-4892	426	19	engagement	engagement	NOUN
fbem-4892	426	20	behavior	behavior	NOUN
fbem-4892	426	21	:	:	PUNCT
fbem-4892	426	22	theoretical	theoretical	ADJ
fbem-4892	426	23	foundations	foundation	NOUN
fbem-4892	426	24	and	and	CCONJ
fbem-4892	426	25	research	research	NOUN
fbem-4892	426	26	directions[j	directions[j	PROPN
fbem-4892	426	27	]	]	PUNCT
fbem-4892	426	28	.	.	PUNCT
fbem-4892	427	1	social	social	ADJ
fbem-4892	427	2	science	science	PROPN
fbem-4892	427	3	electronic	electronic	ADJ
fbem-4892	427	4	publishing	publishing	NOUN
fbem-4892	427	5	,	,	PUNCT
fbem-4892	427	6	2010	2010	NUM
fbem-4892	427	7	,	,	PUNCT
fbem-4892	427	8	13(3):253	13(3):253	NUM
fbem-4892	427	9	-	-	SYM
fbem-4892	427	10	266	266	NUM
fbem-4892	427	11	.	.	PUNCT
fbem-4892	428	1	[	[	X
fbem-4892	428	2	55	55	NUM
fbem-4892	428	3	]	]	SYM
fbem-4892	428	4	verleye	verleye	NOUN
fbem-4892	428	5	k	k	NOUN
fbem-4892	428	6	,	,	PUNCT
fbem-4892	428	7	gemmel	gemmel	X
fbem-4892	428	8	p	p	NOUN
fbem-4892	428	9	,	,	PUNCT
fbem-4892	428	10	rangarajan	rangarajan	ADJ
fbem-4892	428	11	d.	d.	PROPN
fbem-4892	428	12	managing	manage	VERB
fbem-4892	428	13	engagement	engagement	NOUN
fbem-4892	428	14	behaviors	behavior	NOUN
fbem-4892	428	15	in	in	ADP
fbem-4892	428	16	a	a	DET
fbem-4892	428	17	network	network	NOUN
fbem-4892	428	18	of	of	ADP
fbem-4892	428	19	customers	customer	NOUN
fbem-4892	428	20	and	and	CCONJ
fbem-4892	428	21	stakeholders	stakeholder	NOUN
fbem-4892	428	22	:	:	PUNCT
fbem-4892	428	23	evidence	evidence	NOUN
fbem-4892	428	24	from	from	ADP
fbem-4892	428	25	the	the	DET
fbem-4892	428	26	nursing	nursing	NOUN
fbem-4892	428	27	home	home	NOUN
fbem-4892	428	28	sector[j	sector[j	NOUN
fbem-4892	428	29	]	]	PUNCT
fbem-4892	428	30	.	.	PUNCT
fbem-4892	429	1	journal	journal	PROPN
fbem-4892	429	2	of	of	ADP
fbem-4892	429	3	service	service	NOUN
fbem-4892	429	4	research	research	NOUN
fbem-4892	429	5	,	,	PUNCT
fbem-4892	429	6	2014	2014	NUM
fbem-4892	429	7	,	,	PUNCT
fbem-4892	429	8	17(1):68	17(1):68	NUM
fbem-4892	429	9	-	-	PUNCT
fbem-4892	429	10	84	84	NUM
fbem-4892	429	11	.	.	PUNCT
fbem-4892	430	1	[	[	X
fbem-4892	430	2	56	56	NUM
fbem-4892	430	3	]	]	X
fbem-4892	430	4	wallace	wallace	PROPN
fbem-4892	430	5	j	j	PROPN
fbem-4892	430	6	c	c	PROPN
fbem-4892	430	7	,	,	PUNCT
fbem-4892	430	8	johnson	johnson	PROPN
fbem-4892	430	9	p	p	PROPN
fbem-4892	430	10	d	d	PROPN
fbem-4892	430	11	,	,	PUNCT
fbem-4892	430	12	frazier	frazier	PROPN
fbem-4892	430	13	m	m	PROPN
fbem-4892	430	14	l.	l.	PROPN
fbem-4892	430	15	an	an	DET
fbem-4892	430	16	examination	examination	NOUN
fbem-4892	430	17	of	of	ADP
fbem-4892	430	18	the	the	DET
fbem-4892	430	19	factorial	factorial	NOUN
fbem-4892	430	20	,	,	PUNCT
fbem-4892	430	21	construct	construct	NOUN
fbem-4892	430	22	,	,	PUNCT
fbem-4892	430	23	and	and	CCONJ
fbem-4892	430	24	predictive	predictive	ADJ
fbem-4892	430	25	validity	validity	NOUN
fbem-4892	430	26	and	and	CCONJ
fbem-4892	430	27	utility	utility	NOUN
fbem-4892	430	28	of	of	ADP
fbem-4892	430	29	the	the	DET
fbem-4892	430	30	regulatory	regulatory	ADJ
fbem-4892	430	31	focus	focus	NOUN
fbem-4892	430	32	at	at	ADP
fbem-4892	430	33	work	work	NOUN
fbem-4892	430	34	scale[j	scale[j	NOUN
fbem-4892	430	35	]	]	PUNCT
fbem-4892	430	36	.	.	PUNCT
fbem-4892	431	1	journal	journal	PROPN
fbem-4892	431	2	of	of	ADP
fbem-4892	431	3	organizational	organizational	ADJ
fbem-4892	431	4	behavior	behavior	NOUN
fbem-4892	431	5	,	,	PUNCT
fbem-4892	431	6	2009	2009	NUM
fbem-4892	431	7	,	,	PUNCT
fbem-4892	431	8	30(6):805	30(6):805	PROPN
fbem-4892	431	9	-	-	SYM
fbem-4892	431	10	831	831	NUM
fbem-4892	431	11	.	.	PUNCT
fbem-4892	432	1	[	[	X
fbem-4892	432	2	57	57	NUM
fbem-4892	432	3	]	]	X
fbem-4892	432	4	wan	wan	PROPN
fbem-4892	432	5	,	,	PUNCT
fbem-4892	432	6	e.	e.	PROPN
fbem-4892	432	7	w.	w.	PROPN
fbem-4892	432	8	,	,	PUNCT
fbem-4892	432	9	hong	hong	PROPN
fbem-4892	432	10	,	,	PUNCT
fbem-4892	432	11	j.	j.	PROPN
fbem-4892	432	12	,	,	PUNCT
fbem-4892	432	13	sternthal	sternthal	ADJ
fbem-4892	432	14	,	,	PUNCT
fbem-4892	432	15	b	b	X
fbem-4892	432	16	..	..	PUNCT
fbem-4892	432	17	the	the	DET
fbem-4892	432	18	effect	effect	NOUN
fbem-4892	432	19	of	of	ADP
fbem-4892	432	20	regulatory	regulatory	ADJ
fbem-4892	432	21	orientation	orientation	NOUN
fbem-4892	432	22	and	and	CCONJ
fbem-4892	432	23	decision	decision	NOUN
fbem-4892	432	24	strategy	strategy	NOUN
fbem-4892	432	25	on	on	ADP
fbem-4892	432	26	brand	brand	NOUN
fbem-4892	432	27	judgments	judgment	NOUN
fbem-4892	432	28	.	.	PUNCT
fbem-4892	433	1	journal	journal	NOUN
fbem-4892	433	2	of	of	ADP
fbem-4892	433	3	consumer	consumer	NOUN
fbem-4892	433	4	research	research	NOUN
fbem-4892	433	5	,	,	PUNCT
fbem-4892	433	6	2009	2009	NUM
fbem-4892	433	7	,	,	PUNCT
fbem-4892	433	8	35(6	35(6	NUM
fbem-4892	433	9	):	):	PUNCT
fbem-4892	433	10	1026	1026	NUM
fbem-4892	433	11	-	-	SYM
fbem-4892	433	12	1038	1038	NUM
fbem-4892	433	13	.	.	PUNCT
fbem-4892	434	1	[	[	X
fbem-4892	434	2	58	58	NUM
fbem-4892	434	3	]	]	PUNCT
fbem-4892	434	4	yu	yu	PROPN
fbem-4892	434	5	hong	hong	PROPN
fbem-4892	434	6	-	-	PUNCT
fbem-4892	434	7	yan	yan	PROPN
fbem-4892	434	8	,	,	PUNCT
fbem-4892	434	9	you	you	PRON
fbem-4892	434	10	ming	ming	PROPN
fbem-4892	434	11	-	-	PUNCT
fbem-4892	434	12	xuan	xuan	PROPN
fbem-4892	434	13	.	.	PUNCT
fbem-4892	435	1	scale	scale	NOUN
fbem-4892	435	2	development	development	NOUN
fbem-4892	435	3	of	of	ADP
fbem-4892	435	4	customers’integration	customers’integration	NOUN
fbem-4892	435	5	behavior	behavior	NOUN
fbem-4892	436	1	[	[	X
fbem-4892	436	2	j	j	X
fbem-4892	436	3	]	]	X
fbem-4892	436	4	.	.	PUNCT
fbem-4892	437	1	taxation	taxation	NOUN
fbem-4892	437	2	and	and	CCONJ
fbem-4892	437	3	economy	economy	NOUN
fbem-4892	437	4	(	(	PUNCT
fbem-4892	437	5	in	in	ADP
fbem-4892	437	6	chinese	chinese	PROPN
fbem-4892	437	7	)	)	PUNCT
fbem-4892	437	8	,	,	PUNCT
fbem-4892	437	9	2015(05):1	2015(05):1	NUM
fbem-4892	437	10	-	-	SYM
fbem-4892	437	11	9	9	NUM
fbem-4892	437	12	.	.	PUNCT
fbem-4892	438	1	[	[	X
fbem-4892	438	2	59	59	NUM
fbem-4892	438	3	]	]	X
fbem-4892	439	1	zach	zach	PROPN
fbem-4892	439	2	w.y	w.y	PROPN
fbem-4892	439	3	.	.	PROPN
fbem-4892	439	4	lee	lee	PROPN
fbem-4892	439	5	et	et	PROPN
fbem-4892	439	6	al	al	PROPN
fbem-4892	439	7	.	.	PUNCT
fbem-4892	440	1	customer	customer	NOUN
fbem-4892	440	2	engagement	engagement	NOUN
fbem-4892	440	3	through	through	ADP
fbem-4892	440	4	omnichannel	omnichannel	NOUN
fbem-4892	440	5	retailing	retailing	NOUN
fbem-4892	440	6	:	:	PUNCT
fbem-4892	440	7	the	the	DET
fbem-4892	440	8	effects	effect	NOUN
fbem-4892	440	9	of	of	ADP
fbem-4892	440	10	channel	channel	NOUN
fbem-4892	440	11	integration	integration	NOUN
fbem-4892	440	12	quality[j	quality[j	NOUN
fbem-4892	440	13	]	]	PUNCT
fbem-4892	440	14	.	.	PUNCT
fbem-4892	441	1	industrial	industrial	ADJ
fbem-4892	441	2	marketing	marketing	NOUN
fbem-4892	441	3	management	management	NOUN
fbem-4892	441	4	,	,	PUNCT
fbem-4892	441	5	2019	2019	NUM
fbem-4892	441	6	,	,	PUNCT
fbem-4892	441	7	77	77	NUM
fbem-4892	441	8	:	:	SYM
fbem-4892	441	9	90	90	NUM
fbem-4892	441	10	-	-	SYM
fbem-4892	441	11	101	101	NUM
fbem-4892	441	12	.	.	PUNCT
fbem-4892	442	1	[	[	X
fbem-4892	442	2	60	60	NUM
fbem-4892	442	3	]	]	PUNCT
fbem-4892	442	4	zaichkowsky	zaichkowsky	PROPN
fbem-4892	442	5	,	,	PUNCT
fbem-4892	442	6	judith	judith	PROPN
fbem-4892	442	7	,	,	PUNCT
fbem-4892	442	8	lynne	lynne	PROPN
fbem-4892	442	9	.	.	PUNCT
fbem-4892	443	1	measuring	measure	VERB
fbem-4892	443	2	the	the	DET
fbem-4892	443	3	involvement	involvement	NOUN
fbem-4892	443	4	construct	construct	VERB
fbem-4892	443	5	.	.	PUNCT
fbem-4892	444	1	[	[	X
fbem-4892	444	2	j	j	X
fbem-4892	444	3	]	]	X
fbem-4892	444	4	.	.	PUNCT
fbem-4892	445	1	journal	journal	PROPN
fbem-4892	445	2	of	of	ADP
fbem-4892	445	3	consumer	consumer	NOUN
fbem-4892	445	4	research	research	NOUN
fbem-4892	445	5	,	,	PUNCT
fbem-4892	445	6	1985	1985	NUM
fbem-4892	445	7	,	,	PUNCT
fbem-4892	445	8	12(3	12(3	NUM
fbem-4892	445	9	):	):	PUNCT
fbem-4892	445	10	341	341	NUM
fbem-4892	445	11	-	-	SYM
fbem-4892	445	12	352	352	NUM
fbem-4892	445	13	.	.	PUNCT
fbem-4892	446	1	[	[	X
fbem-4892	446	2	61	61	NUM
fbem-4892	446	3	]	]	X
fbem-4892	446	4	zendesk	zendesk	NOUN
fbem-4892	446	5	(	(	PUNCT
fbem-4892	446	6	2013	2013	NUM
fbem-4892	446	7	)	)	PUNCT
fbem-4892	446	8	.	.	PUNCT
fbem-4892	447	1	the	the	DET
fbem-4892	447	2	omnichannel	omnichannel	NOUN
fbem-4892	447	3	customer	customer	NOUN
fbem-4892	447	4	service	service	NOUN
fbem-4892	447	5	gap	gap	NOUN
fbem-4892	447	6	.	.	PUNCT
fbem-4892	448	1	retrieved	retrieve	VERB
fbem-4892	448	2	from	from	ADP
fbem-4892	448	3	http://d16cvnquvjw7pr.cloudfront.net/resources/whitepapers/	http://d16cvnquvjw7pr.cloudfront.net/resources/whitepapers/	PROPN
fbem-4892	448	4	omnichannel-customer-service-gap.pdf	omnichannel-customer-service-gap.pdf	NOUN