id	keyword
fbem-18166	consumers
fbem-18166	experience
fbem-18166	channel
fbem-18166	online
fbem-18166	offline
fbem-18166	willingness
fbem-18166	cross
fbem-18166	shopping
fbem-18166	empowerment
fbem-18166	assurance
fbem-18166	consistency
fbem-18166	consumer empowerment
fbem-18166	shopping channels
fbem-18166	channel consistency