id	keyword
fbem-21439	use
fbem-21439	ease
fbem-21439	chatbots
fbem-21439	satisfaction
fbem-21439	model
fbem-21439	information
fbem-21439	usefulness
fbem-21439	customer
fbem-21439	technology
fbem-21439	results
fbem-21439	variables
fbem-21439	quality
fbem-21439	research
fbem-21439	efficacy
fbem-21439	study
fbem-21439	self