id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fcis-22555	Xu, Luyao	Service Performance in Banks: The Effects of Customer Relationship Management Systems Extended Usage	2024	9	.pdf	application/pdf	6552	441	43	The results show that employee CRMS explorative usage has a positive impact on their service performance, while employee CRMS exploitative usage has a significant negative impact on service performance. Therefore, we intend to explore the motivator and the consequences of employee CRMS extended usage (i.e., exploitative usage and explorative usage behaviors) in this study.	cache/fcis-22555.pdf	txt/fcis-22555.txt