id	sid	tid	token	lemma	pos
fcis-22555	1	1	frontiers	frontier	NOUN
fcis-22555	1	2	in	in	ADP
fcis-22555	1	3	computing	computing	NOUN
fcis-22555	1	4	and	and	CCONJ
fcis-22555	1	5	intelligent	intelligent	ADJ
fcis-22555	1	6	systems	system	NOUN
fcis-22555	1	7	issn	issn	VERB
fcis-22555	1	8	:	:	PUNCT
fcis-22555	1	9	2832	2832	NUM
fcis-22555	1	10	-	-	SYM
fcis-22555	1	11	6024	6024	NUM
fcis-22555	1	12	|	|	NOUN
fcis-22555	1	13	vol	vol	NOUN
fcis-22555	1	14	.	.	PROPN
fcis-22555	2	1	8	8	NUM
fcis-22555	2	2	,	,	PUNCT
fcis-22555	2	3	no	no	INTJ
fcis-22555	2	4	.	.	NOUN
fcis-22555	2	5	3	3	NUM
fcis-22555	2	6	,	,	PUNCT
fcis-22555	2	7	2024	2024	NUM
fcis-22555	2	8	13	13	NUM
fcis-22555	2	9	service	service	NOUN
fcis-22555	2	10	performance	performance	NOUN
fcis-22555	2	11	in	in	ADP
fcis-22555	2	12	banks	bank	NOUN
fcis-22555	2	13	:	:	PUNCT
fcis-22555	2	14	the	the	DET
fcis-22555	2	15	effects	effect	NOUN
fcis-22555	2	16	of	of	ADP
fcis-22555	2	17	customer	customer	NOUN
fcis-22555	2	18	relationship	relationship	NOUN
fcis-22555	2	19	management	management	NOUN
fcis-22555	2	20	systems	system	NOUN
fcis-22555	2	21	extended	extend	VERB
fcis-22555	2	22	usage	usage	NOUN
fcis-22555	2	23	luyao	luyao	NOUN
fcis-22555	3	1	xu	xu	PROPN
fcis-22555	4	1	*	*	PUNCT
fcis-22555	4	2	school	school	NOUN
fcis-22555	4	3	of	of	ADP
fcis-22555	4	4	business	business	NOUN
fcis-22555	4	5	,	,	PUNCT
fcis-22555	4	6	soochow	soochow	PROPN
fcis-22555	4	7	university	university	PROPN
fcis-22555	4	8	,	,	PUNCT
fcis-22555	4	9	suzhou	suzhou	PROPN
fcis-22555	4	10	,	,	PUNCT
fcis-22555	4	11	jiangsu	jiangsu	PROPN
fcis-22555	4	12	,	,	PUNCT
fcis-22555	4	13	215006	215006	NUM
fcis-22555	4	14	,	,	PUNCT
fcis-22555	4	15	china	china	PROPN
fcis-22555	4	16	*	*	PUNCT
fcis-22555	4	17	corresponding	correspond	VERB
fcis-22555	4	18	author	author	NOUN
fcis-22555	4	19	email	email	NOUN
fcis-22555	4	20	:	:	PUNCT
fcis-22555	4	21	xuluyao000109@163.com	xuluyao000109@163.com	X
fcis-22555	5	1	abstract	abstract	ADJ
fcis-22555	5	2	:	:	PUNCT
fcis-22555	5	3	with	with	ADP
fcis-22555	5	4	the	the	DET
fcis-22555	5	5	rapid	rapid	ADJ
fcis-22555	5	6	development	development	NOUN
fcis-22555	5	7	of	of	ADP
fcis-22555	5	8	information	information	NOUN
fcis-22555	5	9	technology	technology	NOUN
fcis-22555	5	10	,	,	PUNCT
fcis-22555	5	11	customer	customer	NOUN
fcis-22555	5	12	relationship	relationship	NOUN
fcis-22555	5	13	management	management	NOUN
fcis-22555	5	14	systems	system	NOUN
fcis-22555	5	15	(	(	PUNCT
fcis-22555	5	16	crms	crm	NOUN
fcis-22555	5	17	)	)	PUNCT
fcis-22555	5	18	have	have	AUX
fcis-22555	5	19	been	be	AUX
fcis-22555	5	20	widely	widely	ADV
fcis-22555	5	21	adopted	adopt	VERB
fcis-22555	5	22	by	by	ADP
fcis-22555	5	23	banks	bank	NOUN
fcis-22555	5	24	and	and	CCONJ
fcis-22555	5	25	play	play	VERB
fcis-22555	5	26	a	a	DET
fcis-22555	5	27	crucial	crucial	ADJ
fcis-22555	5	28	role	role	NOUN
fcis-22555	5	29	in	in	ADP
fcis-22555	5	30	customer	customer	NOUN
fcis-22555	5	31	development	development	NOUN
fcis-22555	5	32	and	and	CCONJ
fcis-22555	5	33	retention	retention	NOUN
fcis-22555	5	34	.	.	PUNCT
fcis-22555	6	1	however	however	ADV
fcis-22555	6	2	,	,	PUNCT
fcis-22555	6	3	there	there	PRON
fcis-22555	6	4	are	be	VERB
fcis-22555	6	5	also	also	ADV
fcis-22555	6	6	numerous	numerous	ADJ
fcis-22555	6	7	cases	case	NOUN
fcis-22555	6	8	of	of	ADP
fcis-22555	6	9	crms	crm	NOUN
fcis-22555	6	10	implementation	implementation	NOUN
fcis-22555	6	11	failures	failure	NOUN
fcis-22555	6	12	.	.	PUNCT
fcis-22555	7	1	further	far	ADV
fcis-22555	7	2	,	,	PUNCT
fcis-22555	7	3	employees	employee	NOUN
fcis-22555	7	4	are	be	AUX
fcis-22555	7	5	enabled	enable	VERB
fcis-22555	7	6	by	by	ADP
fcis-22555	7	7	crms	crm	NOUN
fcis-22555	7	8	to	to	PART
fcis-22555	7	9	make	make	VERB
fcis-22555	7	10	service	service	NOUN
fcis-22555	7	11	decisions	decision	NOUN
fcis-22555	7	12	with	with	ADP
fcis-22555	7	13	the	the	DET
fcis-22555	7	14	support	support	NOUN
fcis-22555	7	15	of	of	ADP
fcis-22555	7	16	leaders	leader	NOUN
fcis-22555	7	17	.	.	PUNCT
fcis-22555	8	1	the	the	DET
fcis-22555	8	2	role	role	NOUN
fcis-22555	8	3	of	of	ADP
fcis-22555	8	4	leaders	leader	NOUN
fcis-22555	8	5	in	in	ADP
fcis-22555	8	6	employees	employee	NOUN
fcis-22555	8	7	’	'	PUNCT
fcis-22555	8	8	crms	crm	NOUN
fcis-22555	8	9	usage	usage	NOUN
fcis-22555	8	10	is	be	AUX
fcis-22555	8	11	understudied	understudied	ADJ
fcis-22555	8	12	.	.	PUNCT
fcis-22555	9	1	thus	thus	ADV
fcis-22555	9	2	,	,	PUNCT
fcis-22555	9	3	based	base	VERB
fcis-22555	9	4	on	on	ADP
fcis-22555	9	5	the	the	DET
fcis-22555	9	6	information	information	NOUN
fcis-22555	9	7	systems	system	NOUN
fcis-22555	9	8	diffusion	diffusion	NOUN
fcis-22555	9	9	model	model	NOUN
fcis-22555	9	10	and	and	CCONJ
fcis-22555	9	11	the	the	DET
fcis-22555	9	12	theory	theory	NOUN
fcis-22555	9	13	of	of	ADP
fcis-22555	9	14	leader	leader	NOUN
fcis-22555	9	15	substitutes	substitute	NOUN
fcis-22555	9	16	,	,	PUNCT
fcis-22555	9	17	a	a	DET
fcis-22555	9	18	research	research	NOUN
fcis-22555	9	19	model	model	NOUN
fcis-22555	9	20	is	be	AUX
fcis-22555	9	21	proposed	propose	VERB
fcis-22555	9	22	and	and	CCONJ
fcis-22555	9	23	empirically	empirically	ADV
fcis-22555	9	24	tested	test	VERB
fcis-22555	9	25	.	.	PUNCT
fcis-22555	10	1	the	the	DET
fcis-22555	10	2	results	result	NOUN
fcis-22555	10	3	show	show	VERB
fcis-22555	10	4	that	that	SCONJ
fcis-22555	10	5	employee	employee	NOUN
fcis-22555	10	6	crms	crm	NOUN
fcis-22555	10	7	explorative	explorative	ADJ
fcis-22555	10	8	usage	usage	NOUN
fcis-22555	10	9	has	have	VERB
fcis-22555	10	10	a	a	DET
fcis-22555	10	11	positive	positive	ADJ
fcis-22555	10	12	impact	impact	NOUN
fcis-22555	10	13	on	on	ADP
fcis-22555	10	14	their	their	PRON
fcis-22555	10	15	service	service	NOUN
fcis-22555	10	16	performance	performance	NOUN
fcis-22555	10	17	,	,	PUNCT
fcis-22555	10	18	while	while	SCONJ
fcis-22555	10	19	employee	employee	NOUN
fcis-22555	10	20	crms	crm	NOUN
fcis-22555	10	21	exploitative	exploitative	ADJ
fcis-22555	10	22	usage	usage	NOUN
fcis-22555	10	23	has	have	VERB
fcis-22555	10	24	a	a	DET
fcis-22555	10	25	significant	significant	ADJ
fcis-22555	10	26	negative	negative	ADJ
fcis-22555	10	27	impact	impact	NOUN
fcis-22555	10	28	on	on	ADP
fcis-22555	10	29	service	service	NOUN
fcis-22555	10	30	performance	performance	NOUN
fcis-22555	10	31	.	.	PUNCT
fcis-22555	11	1	besides	besides	SCONJ
fcis-22555	11	2	,	,	PUNCT
fcis-22555	11	3	significant	significant	ADJ
fcis-22555	11	4	leadership	leadership	NOUN
fcis-22555	11	5	substitution	substitution	NOUN
fcis-22555	11	6	effects	effect	NOUN
fcis-22555	11	7	are	be	AUX
fcis-22555	11	8	discussed	discuss	VERB
fcis-22555	11	9	in	in	ADP
fcis-22555	11	10	crms	crm	NOUN
fcis-22555	11	11	usage	usage	NOUN
fcis-22555	11	12	.	.	PUNCT
fcis-22555	12	1	keywords	keyword	NOUN
fcis-22555	12	2	:	:	PUNCT
fcis-22555	12	3	customer	customer	NOUN
fcis-22555	12	4	orientation	orientation	NOUN
fcis-22555	12	5	;	;	PUNCT
fcis-22555	12	6	crms	crm	NOUN
fcis-22555	12	7	extended	extend	VERB
fcis-22555	12	8	usage	usage	NOUN
fcis-22555	12	9	;	;	PUNCT
fcis-22555	12	10	is	be	AUX
fcis-22555	12	11	infusion	infusion	NOUN
fcis-22555	12	12	model	model	NOUN
fcis-22555	12	13	;	;	PUNCT
fcis-22555	12	14	leader	leader	NOUN
fcis-22555	12	15	substitutes	substitute	NOUN
fcis-22555	12	16	theory	theory	NOUN
fcis-22555	12	17	.	.	PUNCT
fcis-22555	13	1	1	1	X
fcis-22555	13	2	.	.	X
fcis-22555	13	3	introduction	introduction	NOUN
fcis-22555	13	4	the	the	DET
fcis-22555	13	5	market	market	NOUN
fcis-22555	13	6	environment	environment	NOUN
fcis-22555	13	7	of	of	ADP
fcis-22555	13	8	banks	bank	NOUN
fcis-22555	13	9	has	have	AUX
fcis-22555	13	10	changed	change	VERB
fcis-22555	13	11	from	from	ADP
fcis-22555	13	12	incremental	incremental	ADJ
fcis-22555	13	13	market	market	NOUN
fcis-22555	13	14	to	to	ADP
fcis-22555	13	15	stock	stock	NOUN
fcis-22555	13	16	market	market	NOUN
fcis-22555	13	17	.	.	PUNCT
fcis-22555	14	1	it	it	PRON
fcis-22555	14	2	is	be	AUX
fcis-22555	14	3	becoming	become	VERB
fcis-22555	14	4	more	more	ADV
fcis-22555	14	5	and	and	CCONJ
fcis-22555	14	6	more	more	ADV
fcis-22555	14	7	important	important	ADJ
fcis-22555	14	8	to	to	PART
fcis-22555	14	9	understand	understand	VERB
fcis-22555	14	10	,	,	PUNCT
fcis-22555	14	11	develop	develop	VERB
fcis-22555	14	12	and	and	CCONJ
fcis-22555	14	13	maintain	maintain	VERB
fcis-22555	14	14	customer	customer	NOUN
fcis-22555	14	15	relationships	relationship	NOUN
fcis-22555	14	16	.	.	PUNCT
fcis-22555	15	1	customer	customer	NOUN
fcis-22555	15	2	relationship	relationship	NOUN
fcis-22555	15	3	management	management	NOUN
fcis-22555	15	4	system	system	NOUN
fcis-22555	15	5	(	(	PUNCT
fcis-22555	15	6	crms	crm	NOUN
fcis-22555	15	7	)	)	PUNCT
fcis-22555	15	8	is	be	AUX
fcis-22555	15	9	a	a	DET
fcis-22555	15	10	collection	collection	NOUN
fcis-22555	15	11	of	of	ADP
fcis-22555	15	12	information	information	NOUN
fcis-22555	15	13	technology	technology	NOUN
fcis-22555	15	14	,	,	PUNCT
fcis-22555	15	15	information	information	NOUN
fcis-22555	15	16	and	and	CCONJ
fcis-22555	15	17	marketing	marketing	NOUN
fcis-22555	15	18	systems	system	NOUN
fcis-22555	15	19	,	,	PUNCT
fcis-22555	15	20	which	which	PRON
fcis-22555	15	21	can	can	AUX
fcis-22555	15	22	efficiently	efficiently	ADV
fcis-22555	15	23	obtain	obtain	VERB
fcis-22555	15	24	and	and	CCONJ
fcis-22555	15	25	sort	sort	VERB
fcis-22555	15	26	out	out	ADP
fcis-22555	15	27	customer	customer	NOUN
fcis-22555	15	28	information	information	NOUN
fcis-22555	15	29	,	,	PUNCT
fcis-22555	15	30	establish	establish	VERB
fcis-22555	15	31	effective	effective	ADJ
fcis-22555	15	32	interaction	interaction	NOUN
fcis-22555	15	33	and	and	CCONJ
fcis-22555	15	34	understand	understand	VERB
fcis-22555	15	35	customer	customer	NOUN
fcis-22555	15	36	needs	need	NOUN
fcis-22555	15	37	,	,	PUNCT
fcis-22555	15	38	purchase	purchase	NOUN
fcis-22555	15	39	model	model	NOUN
fcis-22555	15	40	(	(	PUNCT
fcis-22555	15	41	chen	chen	PROPN
fcis-22555	15	42	&	&	CCONJ
fcis-22555	15	43	popovich	popovich	PROPN
fcis-22555	15	44	,	,	PUNCT
fcis-22555	15	45	2003	2003	NUM
fcis-22555	15	46	)	)	PUNCT
fcis-22555	15	47	.	.	PUNCT
fcis-22555	16	1	although	although	SCONJ
fcis-22555	16	2	enterprises	enterprise	NOUN
fcis-22555	16	3	are	be	AUX
fcis-22555	16	4	optimistic	optimistic	ADJ
fcis-22555	16	5	about	about	ADP
fcis-22555	16	6	the	the	DET
fcis-22555	16	7	prospect	prospect	NOUN
fcis-22555	16	8	of	of	ADP
fcis-22555	16	9	crms	crm	NOUN
fcis-22555	16	10	and	and	CCONJ
fcis-22555	16	11	invest	invest	VERB
fcis-22555	16	12	a	a	DET
fcis-22555	16	13	lot	lot	NOUN
fcis-22555	16	14	in	in	ADP
fcis-22555	16	15	the	the	DET
fcis-22555	16	16	adoption	adoption	NOUN
fcis-22555	16	17	of	of	ADP
fcis-22555	16	18	crms	crm	NOUN
fcis-22555	16	19	,	,	PUNCT
fcis-22555	16	20	there	there	PRON
fcis-22555	16	21	is	be	VERB
fcis-22555	16	22	no	no	DET
fcis-22555	16	23	conclusion	conclusion	NOUN
fcis-22555	16	24	about	about	ADP
fcis-22555	16	25	whether	whether	SCONJ
fcis-22555	16	26	the	the	DET
fcis-22555	16	27	investment	investment	NOUN
fcis-22555	16	28	is	be	AUX
fcis-22555	16	29	worthy	worthy	ADJ
fcis-22555	16	30	and	and	CCONJ
fcis-22555	16	31	whether	whether	SCONJ
fcis-22555	16	32	it	it	PRON
fcis-22555	16	33	can	can	AUX
fcis-22555	16	34	improve	improve	VERB
fcis-22555	16	35	employees	employee	NOUN
fcis-22555	16	36	’	’	PART
fcis-22555	16	37	work	work	NOUN
fcis-22555	16	38	performance	performance	NOUN
fcis-22555	16	39	(	(	PUNCT
fcis-22555	16	40	parthasarathy	parthasarathy	PROPN
fcis-22555	16	41	&	&	CCONJ
fcis-22555	16	42	sohi	sohi	PROPN
fcis-22555	16	43	,	,	PUNCT
fcis-22555	16	44	1997	1997	NUM
fcis-22555	16	45	;	;	PUNCT
fcis-22555	16	46	igbaria	igbaria	PROPN
fcis-22555	16	47	&	&	CCONJ
fcis-22555	16	48	tan	tan	PROPN
fcis-22555	16	49	,	,	PUNCT
fcis-22555	16	50	1997	1997	NUM
fcis-22555	16	51	;	;	PUNCT
fcis-22555	16	52	ahearne	ahearne	VERB
fcis-22555	16	53	et	et	PROPN
fcis-22555	16	54	al	al	PROPN
fcis-22555	16	55	.	.	PROPN
fcis-22555	16	56	,	,	PUNCT
fcis-22555	16	57	2005	2005	NUM
fcis-22555	16	58	)	)	PUNCT
fcis-22555	16	59	.	.	PUNCT
fcis-22555	17	1	besides	besides	SCONJ
fcis-22555	17	2	,	,	PUNCT
fcis-22555	17	3	as	as	ADP
fcis-22555	17	4	the	the	DET
fcis-22555	17	5	usage	usage	NOUN
fcis-22555	17	6	of	of	ADP
fcis-22555	17	7	crms	crm	NOUN
fcis-22555	17	8	integrating	integrate	VERB
fcis-22555	17	9	into	into	ADP
fcis-22555	17	10	employees	employee	NOUN
fcis-22555	17	11	’	’	PART
fcis-22555	17	12	daily	daily	ADJ
fcis-22555	17	13	work	work	NOUN
fcis-22555	17	14	,	,	PUNCT
fcis-22555	17	15	it	it	PRON
fcis-22555	17	16	is	be	AUX
fcis-22555	17	17	important	important	ADJ
fcis-22555	17	18	to	to	PART
fcis-22555	17	19	explore	explore	VERB
fcis-22555	17	20	how	how	SCONJ
fcis-22555	17	21	to	to	PART
fcis-22555	17	22	make	make	VERB
fcis-22555	17	23	systems	system	NOUN
fcis-22555	17	24	play	play	VERB
fcis-22555	17	25	a	a	DET
fcis-22555	17	26	greater	great	ADJ
fcis-22555	17	27	role	role	NOUN
fcis-22555	17	28	.	.	PUNCT
fcis-22555	18	1	crms	crm	NOUN
fcis-22555	18	2	has	have	AUX
fcis-22555	18	3	been	be	AUX
fcis-22555	18	4	widely	widely	ADV
fcis-22555	18	5	adopted	adopt	VERB
fcis-22555	18	6	in	in	ADP
fcis-22555	18	7	various	various	ADJ
fcis-22555	18	8	contexts	contexts	NOUN
fcis-22555	18	9	,	,	PUNCT
fcis-22555	18	10	yet	yet	CCONJ
fcis-22555	18	11	different	different	ADJ
fcis-22555	18	12	employees	employee	NOUN
fcis-22555	18	13	have	have	VERB
fcis-22555	18	14	their	their	PRON
fcis-22555	18	15	own	own	ADJ
fcis-22555	18	16	usage	usage	NOUN
fcis-22555	18	17	pattern	pattern	NOUN
fcis-22555	18	18	.	.	PUNCT
fcis-22555	19	1	based	base	VERB
fcis-22555	19	2	on	on	ADP
fcis-22555	19	3	ambidexterity	ambidexterity	NOUN
fcis-22555	19	4	theory	theory	NOUN
fcis-22555	19	5	proposed	propose	VERB
fcis-22555	19	6	by	by	ADP
fcis-22555	19	7	march	march	PROPN
fcis-22555	19	8	(	(	PUNCT
fcis-22555	19	9	1991	1991	NUM
fcis-22555	19	10	)	)	PUNCT
fcis-22555	19	11	,	,	PUNCT
fcis-22555	19	12	there	there	PRON
fcis-22555	19	13	exist	exist	VERB
fcis-22555	19	14	two	two	NUM
fcis-22555	19	15	types	type	NOUN
fcis-22555	19	16	of	of	ADP
fcis-22555	19	17	information	information	NOUN
fcis-22555	19	18	system	system	NOUN
fcis-22555	19	19	(	(	PUNCT
fcis-22555	19	20	is	be	AUX
fcis-22555	19	21	)	)	PUNCT
fcis-22555	19	22	usage	usage	NOUN
fcis-22555	19	23	behaviors	behavior	NOUN
fcis-22555	19	24	exploitative	exploitative	ADJ
fcis-22555	19	25	usage	usage	NOUN
fcis-22555	19	26	and	and	CCONJ
fcis-22555	19	27	explorative	explorative	ADJ
fcis-22555	19	28	usage	usage	NOUN
fcis-22555	19	29	(	(	PUNCT
fcis-22555	19	30	luo	luo	PROPN
fcis-22555	19	31	&	&	CCONJ
fcis-22555	19	32	ling	ling	PROPN
fcis-22555	19	33	,	,	PUNCT
fcis-22555	19	34	2013	2013	NUM
fcis-22555	19	35	;	;	PUNCT
fcis-22555	19	36	koo	koo	PROPN
fcis-22555	19	37	et	et	PROPN
fcis-22555	19	38	al	al	PROPN
fcis-22555	19	39	.	.	PROPN
fcis-22555	19	40	,	,	PUNCT
fcis-22555	19	41	2015	2015	NUM
fcis-22555	19	42	;	;	PUNCT
fcis-22555	19	43	auh	auh	PROPN
fcis-22555	19	44	&	&	CCONJ
fcis-22555	19	45	mengue	mengue	PROPN
fcis-22555	19	46	,	,	PUNCT
fcis-22555	19	47	2005	2005	NUM
fcis-22555	19	48	)	)	PUNCT
fcis-22555	19	49	.	.	PUNCT
fcis-22555	20	1	for	for	ADP
fcis-22555	20	2	instance	instance	NOUN
fcis-22555	20	3	,	,	PUNCT
fcis-22555	20	4	some	some	DET
fcis-22555	20	5	employees	employee	NOUN
fcis-22555	20	6	routinely	routinely	ADV
fcis-22555	20	7	use	use	VERB
fcis-22555	20	8	crms	crm	NOUN
fcis-22555	20	9	to	to	PART
fcis-22555	20	10	perform	perform	VERB
fcis-22555	20	11	structured	structured	ADJ
fcis-22555	20	12	,	,	PUNCT
fcis-22555	20	13	repetitive	repetitive	ADJ
fcis-22555	20	14	tasks	task	NOUN
fcis-22555	20	15	to	to	PART
fcis-22555	20	16	improve	improve	VERB
fcis-22555	20	17	service	service	NOUN
fcis-22555	20	18	efficiency	efficiency	NOUN
fcis-22555	20	19	,	,	PUNCT
fcis-22555	20	20	which	which	PRON
fcis-22555	20	21	refers	refer	VERB
fcis-22555	20	22	to	to	ADP
fcis-22555	20	23	crms	crm	NOUN
fcis-22555	20	24	exploitative	exploitative	ADJ
fcis-22555	20	25	usage	usage	NOUN
fcis-22555	20	26	.	.	PUNCT
fcis-22555	21	1	meanwhile	meanwhile	ADV
fcis-22555	21	2	others	other	NOUN
fcis-22555	21	3	may	may	AUX
fcis-22555	21	4	try	try	VERB
fcis-22555	21	5	to	to	PART
fcis-22555	21	6	explore	explore	VERB
fcis-22555	21	7	different	different	ADJ
fcis-22555	21	8	functions	function	NOUN
fcis-22555	21	9	of	of	ADP
fcis-22555	21	10	crms	crm	NOUN
fcis-22555	21	11	to	to	PART
fcis-22555	21	12	perform	perform	VERB
fcis-22555	21	13	unstructured	unstructured	ADJ
fcis-22555	21	14	tasks	task	NOUN
fcis-22555	21	15	or	or	CCONJ
fcis-22555	21	16	new	new	ADJ
fcis-22555	21	17	solutions	solution	NOUN
fcis-22555	21	18	to	to	PART
fcis-22555	21	19	improve	improve	VERB
fcis-22555	21	20	service	service	NOUN
fcis-22555	21	21	performance	performance	NOUN
fcis-22555	21	22	,	,	PUNCT
fcis-22555	21	23	which	which	PRON
fcis-22555	21	24	refers	refer	VERB
fcis-22555	21	25	to	to	ADP
fcis-22555	21	26	crms	crm	NOUN
fcis-22555	21	27	explorative	explorative	ADJ
fcis-22555	21	28	usage	usage	NOUN
fcis-22555	21	29	.	.	PUNCT
fcis-22555	22	1	previous	previous	ADJ
fcis-22555	22	2	studies	study	NOUN
fcis-22555	22	3	indicated	indicate	VERB
fcis-22555	22	4	that	that	SCONJ
fcis-22555	22	5	the	the	DET
fcis-22555	22	6	usage	usage	NOUN
fcis-22555	22	7	of	of	ADP
fcis-22555	22	8	is	be	AUX
fcis-22555	22	9	generally	generally	ADV
fcis-22555	22	10	had	have	VERB
fcis-22555	22	11	positive	positive	ADJ
fcis-22555	22	12	outcomes	outcome	NOUN
fcis-22555	22	13	(	(	PUNCT
fcis-22555	22	14	e.g.	e.g.	ADV
fcis-22555	22	15	,	,	PUNCT
fcis-22555	22	16	chen	chen	PROPN
fcis-22555	22	17	et	et	PROPN
fcis-22555	22	18	al	al	PROPN
fcis-22555	22	19	.	.	PROPN
fcis-22555	22	20	,	,	PUNCT
fcis-22555	22	21	2020	2020	NUM
fcis-22555	22	22	;	;	PUNCT
fcis-22555	22	23	luo	luo	PROPN
fcis-22555	22	24	&	&	CCONJ
fcis-22555	22	25	ling	ling	PROPN
fcis-22555	22	26	,	,	PUNCT
fcis-22555	22	27	2013	2013	NUM
fcis-22555	22	28	;	;	PUNCT
fcis-22555	22	29	he	he	PRON
fcis-22555	22	30	&	&	CCONJ
fcis-22555	22	31	wong	wong	PROPN
fcis-22555	22	32	,	,	PUNCT
fcis-22555	22	33	2004	2004	NUM
fcis-22555	22	34	)	)	PUNCT
fcis-22555	22	35	,	,	PUNCT
fcis-22555	22	36	but	but	CCONJ
fcis-22555	22	37	the	the	DET
fcis-22555	22	38	conclusions	conclusion	NOUN
fcis-22555	22	39	are	be	AUX
fcis-22555	22	40	not	not	PART
fcis-22555	22	41	entirely	entirely	ADV
fcis-22555	22	42	consistent	consistent	ADJ
fcis-22555	22	43	.	.	PUNCT
fcis-22555	23	1	therefore	therefore	ADV
fcis-22555	23	2	,	,	PUNCT
fcis-22555	23	3	we	we	PRON
fcis-22555	23	4	intend	intend	VERB
fcis-22555	23	5	to	to	PART
fcis-22555	23	6	explore	explore	VERB
fcis-22555	23	7	the	the	DET
fcis-22555	23	8	motivator	motivator	NOUN
fcis-22555	23	9	and	and	CCONJ
fcis-22555	23	10	the	the	DET
fcis-22555	23	11	consequences	consequence	NOUN
fcis-22555	23	12	of	of	ADP
fcis-22555	23	13	employee	employee	NOUN
fcis-22555	23	14	crms	crm	NOUN
fcis-22555	23	15	extended	extend	VERB
fcis-22555	23	16	usage	usage	NOUN
fcis-22555	23	17	(	(	PUNCT
fcis-22555	23	18	i.e.	i.e.	X
fcis-22555	23	19	,	,	PUNCT
fcis-22555	23	20	exploitative	exploitative	ADJ
fcis-22555	23	21	usage	usage	NOUN
fcis-22555	23	22	and	and	CCONJ
fcis-22555	23	23	explorative	explorative	ADJ
fcis-22555	23	24	usage	usage	NOUN
fcis-22555	23	25	behaviors	behavior	NOUN
fcis-22555	23	26	)	)	PUNCT
fcis-22555	23	27	in	in	ADP
fcis-22555	23	28	this	this	DET
fcis-22555	23	29	study	study	NOUN
fcis-22555	23	30	.	.	PUNCT
fcis-22555	24	1	banks	bank	NOUN
fcis-22555	24	2	emphasize	emphasize	VERB
fcis-22555	24	3	service	service	NOUN
fcis-22555	24	4	interaction	interaction	NOUN
fcis-22555	24	5	,	,	PUNCT
fcis-22555	24	6	which	which	PRON
fcis-22555	24	7	is	be	AUX
fcis-22555	24	8	associated	associate	VERB
fcis-22555	24	9	with	with	ADP
fcis-22555	24	10	service	service	NOUN
fcis-22555	24	11	outcome	outcome	NOUN
fcis-22555	24	12	as	as	ADV
fcis-22555	24	13	well	well	ADV
fcis-22555	24	14	as	as	ADP
fcis-22555	24	15	the	the	DET
fcis-22555	24	16	process	process	NOUN
fcis-22555	24	17	of	of	ADP
fcis-22555	24	18	service	service	NOUN
fcis-22555	24	19	delivery	delivery	NOUN
fcis-22555	24	20	.	.	PUNCT
fcis-22555	25	1	as	as	ADP
fcis-22555	25	2	service	service	NOUN
fcis-22555	25	3	providers	provider	NOUN
fcis-22555	25	4	,	,	PUNCT
fcis-22555	25	5	employees	employee	NOUN
fcis-22555	25	6	can	can	AUX
fcis-22555	25	7	make	make	VERB
fcis-22555	25	8	adaptive	adaptive	ADJ
fcis-22555	25	9	behaviors	behavior	NOUN
fcis-22555	25	10	to	to	PART
fcis-22555	25	11	offer	offer	VERB
fcis-22555	25	12	personalized	personalized	ADJ
fcis-22555	25	13	services	service	NOUN
fcis-22555	25	14	with	with	ADP
fcis-22555	25	15	the	the	DET
fcis-22555	25	16	help	help	NOUN
fcis-22555	25	17	of	of	ADP
fcis-22555	25	18	crms	crm	NOUN
fcis-22555	25	19	.	.	PUNCT
fcis-22555	26	1	based	base	VERB
fcis-22555	26	2	on	on	ADP
fcis-22555	26	3	leader	leader	NOUN
fcis-22555	26	4	substitute	substitute	PROPN
fcis-22555	26	5	theory	theory	NOUN
fcis-22555	26	6	,	,	PUNCT
fcis-22555	26	7	employees	employee	NOUN
fcis-22555	26	8	’	’	PART
fcis-22555	26	9	abilities	ability	NOUN
fcis-22555	26	10	to	to	PART
fcis-22555	26	11	make	make	VERB
fcis-22555	26	12	their	their	PRON
fcis-22555	26	13	decision	decision	NOUN
fcis-22555	26	14	can	can	AUX
fcis-22555	26	15	substitute	substitute	VERB
fcis-22555	26	16	leader	leader	NOUN
fcis-22555	26	17	effectiveness	effectiveness	NOUN
fcis-22555	26	18	in	in	ADP
fcis-22555	26	19	some	some	DET
fcis-22555	26	20	extent	extent	NOUN
fcis-22555	26	21	(	(	PUNCT
fcis-22555	26	22	kerr	kerr	PROPN
fcis-22555	26	23	&	&	CCONJ
fcis-22555	26	24	jermier	jermier	PROPN
fcis-22555	26	25	,	,	PUNCT
fcis-22555	26	26	1978	1978	NUM
fcis-22555	26	27	;	;	PUNCT
fcis-22555	26	28	yin	yin	PROPN
fcis-22555	26	29	et	et	PROPN
fcis-22555	26	30	al	al	PROPN
fcis-22555	26	31	.	.	PROPN
fcis-22555	26	32	,	,	PUNCT
fcis-22555	26	33	2017	2017	NUM
fcis-22555	26	34	)	)	PUNCT
fcis-22555	26	35	,	,	PUNCT
fcis-22555	26	36	which	which	PRON
fcis-22555	26	37	consequently	consequently	ADV
fcis-22555	26	38	affect	affect	VERB
fcis-22555	26	39	employees	employee	NOUN
fcis-22555	26	40	’	’	PART
fcis-22555	26	41	service	service	NOUN
fcis-22555	26	42	performance	performance	NOUN
fcis-22555	26	43	.	.	PUNCT
fcis-22555	27	1	for	for	ADP
fcis-22555	27	2	example	example	NOUN
fcis-22555	27	3	,	,	PUNCT
fcis-22555	27	4	when	when	SCONJ
fcis-22555	27	5	employees	employee	NOUN
fcis-22555	27	6	follow	follow	VERB
fcis-22555	27	7	the	the	DET
fcis-22555	27	8	routine	routine	ADJ
fcis-22555	27	9	functions	function	NOUN
fcis-22555	27	10	of	of	ADP
fcis-22555	27	11	crms	crm	NOUN
fcis-22555	27	12	,	,	PUNCT
fcis-22555	27	13	crms	crm	NOUN
fcis-22555	27	14	can	can	AUX
fcis-22555	27	15	directly	directly	ADV
fcis-22555	27	16	replace	replace	VERB
fcis-22555	27	17	the	the	DET
fcis-22555	27	18	leaders	leader	NOUN
fcis-22555	27	19	’	’	PART
fcis-22555	27	20	decision	decision	NOUN
fcis-22555	27	21	-	-	PUNCT
fcis-22555	27	22	making	make	VERB
fcis-22555	27	23	behaviors	behavior	NOUN
fcis-22555	27	24	and	and	CCONJ
fcis-22555	27	25	help	help	VERB
fcis-22555	27	26	employees	employee	NOUN
fcis-22555	27	27	make	make	VERB
fcis-22555	27	28	decisions	decision	NOUN
fcis-22555	27	29	,	,	PUNCT
fcis-22555	27	30	to	to	PART
fcis-22555	27	31	provide	provide	VERB
fcis-22555	27	32	customers	customer	NOUN
fcis-22555	27	33	with	with	ADP
fcis-22555	27	34	corresponding	corresponding	ADJ
fcis-22555	27	35	services	service	NOUN
fcis-22555	27	36	and	and	CCONJ
fcis-22555	27	37	products	product	NOUN
fcis-22555	27	38	.	.	PUNCT
fcis-22555	28	1	however	however	ADV
fcis-22555	28	2	,	,	PUNCT
fcis-22555	28	3	when	when	SCONJ
fcis-22555	28	4	employees	employee	NOUN
fcis-22555	28	5	want	want	VERB
fcis-22555	28	6	to	to	PART
fcis-22555	28	7	break	break	VERB
fcis-22555	28	8	the	the	DET
fcis-22555	28	9	conventional	conventional	ADJ
fcis-22555	28	10	application	application	NOUN
fcis-22555	28	11	and	and	CCONJ
fcis-22555	28	12	explore	explore	VERB
fcis-22555	28	13	new	new	ADJ
fcis-22555	28	14	functions	function	NOUN
fcis-22555	28	15	of	of	ADP
fcis-22555	28	16	crms	crm	NOUN
fcis-22555	28	17	,	,	PUNCT
fcis-22555	28	18	they	they	PRON
fcis-22555	28	19	may	may	AUX
fcis-22555	28	20	prefer	prefer	VERB
fcis-22555	28	21	to	to	PART
fcis-22555	28	22	take	take	VERB
fcis-22555	28	23	actions	action	NOUN
fcis-22555	28	24	after	after	ADP
fcis-22555	28	25	getting	get	VERB
fcis-22555	28	26	the	the	DET
fcis-22555	28	27	permission	permission	NOUN
fcis-22555	28	28	and	and	CCONJ
fcis-22555	28	29	support	support	NOUN
fcis-22555	28	30	of	of	ADP
fcis-22555	28	31	leaders	leader	NOUN
fcis-22555	28	32	.	.	PUNCT
fcis-22555	29	1	in	in	ADP
fcis-22555	29	2	this	this	DET
fcis-22555	29	3	situation	situation	NOUN
fcis-22555	29	4	,	,	PUNCT
fcis-22555	29	5	the	the	DET
fcis-22555	29	6	substitution	substitution	NOUN
fcis-22555	29	7	of	of	ADP
fcis-22555	29	8	leadership	leadership	NOUN
fcis-22555	29	9	is	be	AUX
fcis-22555	29	10	mixed	mixed	ADJ
fcis-22555	29	11	.	.	PUNCT
fcis-22555	30	1	therefore	therefore	ADV
fcis-22555	30	2	,	,	PUNCT
fcis-22555	30	3	it	it	PRON
fcis-22555	30	4	is	be	AUX
fcis-22555	30	5	worthwhile	worthwhile	ADJ
fcis-22555	30	6	to	to	PART
fcis-22555	30	7	explore	explore	VERB
fcis-22555	30	8	the	the	DET
fcis-22555	30	9	role	role	NOUN
fcis-22555	30	10	of	of	ADP
fcis-22555	30	11	different	different	ADJ
fcis-22555	30	12	types	type	NOUN
fcis-22555	30	13	of	of	ADP
fcis-22555	30	14	crms	crm	NOUN
fcis-22555	30	15	usage	usage	VERB
fcis-22555	30	16	in	in	ADP
fcis-22555	30	17	the	the	DET
fcis-22555	30	18	consideration	consideration	NOUN
fcis-22555	30	19	of	of	ADP
fcis-22555	30	20	leadership	leadership	NOUN
fcis-22555	30	21	.	.	PUNCT
fcis-22555	31	1	what	what	PRON
fcis-22555	31	2	’s	’	VERB
fcis-22555	31	3	more	more	ADJ
fcis-22555	31	4	,	,	PUNCT
fcis-22555	31	5	the	the	DET
fcis-22555	31	6	crms	crm	NOUN
fcis-22555	31	7	extended	extend	VERB
fcis-22555	31	8	usage	usage	NOUN
fcis-22555	31	9	behaviors	behavior	NOUN
fcis-22555	31	10	are	be	AUX
fcis-22555	31	11	not	not	PART
fcis-22555	31	12	spontaneously	spontaneously	ADV
fcis-22555	31	13	and	and	CCONJ
fcis-22555	31	14	need	need	VERB
fcis-22555	31	15	internal	internal	ADJ
fcis-22555	31	16	and	and	CCONJ
fcis-22555	31	17	external	external	ADJ
fcis-22555	31	18	motivation	motivation	NOUN
fcis-22555	31	19	to	to	PART
fcis-22555	31	20	drive	drive	VERB
fcis-22555	31	21	.	.	PUNCT
fcis-22555	32	1	the	the	DET
fcis-22555	32	2	motivation	motivation	NOUN
fcis-22555	32	3	of	of	ADP
fcis-22555	32	4	customer	customer	NOUN
fcis-22555	32	5	orientation	orientation	NOUN
fcis-22555	32	6	,	,	PUNCT
fcis-22555	32	7	which	which	PRON
fcis-22555	32	8	refers	refer	VERB
fcis-22555	32	9	to	to	ADP
fcis-22555	32	10	individual	individual	ADJ
fcis-22555	32	11	ability	ability	NOUN
fcis-22555	32	12	and	and	CCONJ
fcis-22555	32	13	motivation	motivation	NOUN
fcis-22555	32	14	in	in	ADP
fcis-22555	32	15	serving	serve	VERB
fcis-22555	32	16	customers	customer	NOUN
fcis-22555	32	17	based	base	VERB
fcis-22555	32	18	on	on	ADP
fcis-22555	32	19	individual	individual	ADJ
fcis-22555	32	20	level	level	NOUN
fcis-22555	32	21	,	,	PUNCT
fcis-22555	32	22	can	can	AUX
fcis-22555	32	23	meet	meet	VERB
fcis-22555	32	24	employees	employee	NOUN
fcis-22555	32	25	’	’	PART
fcis-22555	32	26	relationship	relationship	NOUN
fcis-22555	32	27	,	,	PUNCT
fcis-22555	32	28	autonomy	autonomy	NOUN
fcis-22555	32	29	and	and	CCONJ
fcis-22555	32	30	competence	competence	NOUN
fcis-22555	32	31	through	through	ADP
fcis-22555	32	32	authorization	authorization	NOUN
fcis-22555	32	33	,	,	PUNCT
fcis-22555	32	34	improving	improve	VERB
fcis-22555	32	35	employees	employee	NOUN
fcis-22555	32	36	’	’	PART
fcis-22555	32	37	knowledge	knowledge	NOUN
fcis-22555	32	38	reserve	reserve	NOUN
fcis-22555	32	39	and	and	CCONJ
fcis-22555	32	40	encouraging	encourage	VERB
fcis-22555	32	41	team	team	NOUN
fcis-22555	32	42	cooperation	cooperation	NOUN
fcis-22555	32	43	.	.	PUNCT
fcis-22555	33	1	employees	employee	NOUN
fcis-22555	33	2	’	’	PART
fcis-22555	33	3	external	external	ADJ
fcis-22555	33	4	motivation	motivation	NOUN
fcis-22555	33	5	can	can	AUX
fcis-22555	33	6	hence	hence	ADV
fcis-22555	33	7	be	be	AUX
fcis-22555	33	8	internalized	internalize	VERB
fcis-22555	33	9	into	into	ADP
fcis-22555	33	10	internal	internal	ADJ
fcis-22555	33	11	motivation	motivation	NOUN
fcis-22555	33	12	and	and	CCONJ
fcis-22555	33	13	stimulate	stimulate	VERB
fcis-22555	33	14	effective	effective	ADJ
fcis-22555	33	15	work	work	NOUN
fcis-22555	33	16	behaviors	behavior	NOUN
fcis-22555	33	17	(	(	PUNCT
fcis-22555	33	18	zhang	zhang	PROPN
fcis-22555	33	19	,	,	PUNCT
fcis-22555	33	20	2021	2021	NUM
fcis-22555	33	21	)	)	PUNCT
fcis-22555	33	22	.	.	PUNCT
fcis-22555	34	1	therefore	therefore	ADV
fcis-22555	34	2	,	,	PUNCT
fcis-22555	34	3	it	it	PRON
fcis-22555	34	4	is	be	AUX
fcis-22555	34	5	necessary	necessary	ADJ
fcis-22555	34	6	to	to	PART
fcis-22555	34	7	explore	explore	VERB
fcis-22555	34	8	the	the	DET
fcis-22555	34	9	relationship	relationship	NOUN
fcis-22555	34	10	between	between	ADP
fcis-22555	34	11	customers	customer	NOUN
fcis-22555	34	12	’	’	PART
fcis-22555	34	13	orientation	orientation	NOUN
fcis-22555	34	14	and	and	CCONJ
fcis-22555	34	15	employees	employee	NOUN
fcis-22555	34	16	’	’	PART
fcis-22555	34	17	crms	crm	NOUN
fcis-22555	34	18	extended	extend	VERB
fcis-22555	34	19	usage	usage	NOUN
fcis-22555	34	20	.	.	PUNCT
fcis-22555	35	1	this	this	DET
fcis-22555	35	2	research	research	NOUN
fcis-22555	35	3	is	be	AUX
fcis-22555	35	4	expected	expect	VERB
fcis-22555	35	5	to	to	PART
fcis-22555	35	6	make	make	VERB
fcis-22555	35	7	the	the	DET
fcis-22555	35	8	following	follow	VERB
fcis-22555	35	9	key	key	ADJ
fcis-22555	35	10	contributions	contribution	NOUN
fcis-22555	35	11	.	.	PUNCT
fcis-22555	36	1	firstly	firstly	ADV
fcis-22555	36	2	,	,	PUNCT
fcis-22555	36	3	this	this	DET
fcis-22555	36	4	paper	paper	NOUN
fcis-22555	36	5	combines	combine	VERB
fcis-22555	36	6	customer	customer	NOUN
fcis-22555	36	7	orientation	orientation	NOUN
fcis-22555	36	8	with	with	ADP
fcis-22555	36	9	innovative	innovative	ADJ
fcis-22555	36	10	application	application	NOUN
fcis-22555	36	11	of	of	ADP
fcis-22555	36	12	crms	crm	NOUN
fcis-22555	36	13	,	,	PUNCT
fcis-22555	36	14	and	and	CCONJ
fcis-22555	36	15	integrates	integrate	NOUN
fcis-22555	36	16	leader	leader	NOUN
fcis-22555	36	17	substitutes	substitute	NOUN
fcis-22555	36	18	theory	theory	NOUN
fcis-22555	36	19	with	with	ADP
fcis-22555	36	20	ambidexterity	ambidexterity	NOUN
fcis-22555	36	21	of	of	ADP
fcis-22555	36	22	is	be	AUX
fcis-22555	36	23	usage	usage	NOUN
fcis-22555	36	24	.	.	PUNCT
fcis-22555	37	1	it	it	PRON
fcis-22555	37	2	is	be	AUX
fcis-22555	37	3	expected	expect	VERB
fcis-22555	37	4	to	to	PART
fcis-22555	37	5	extend	extend	VERB
fcis-22555	37	6	and	and	CCONJ
fcis-22555	37	7	enrich	enrich	VERB
fcis-22555	37	8	the	the	DET
fcis-22555	37	9	is	be	AUX
fcis-22555	37	10	diffusion	diffusion	NOUN
fcis-22555	37	11	literature	literature	NOUN
fcis-22555	37	12	.	.	PUNCT
fcis-22555	38	1	secondly	secondly	ADV
fcis-22555	38	2	,	,	PUNCT
fcis-22555	38	3	this	this	DET
fcis-22555	38	4	paper	paper	NOUN
fcis-22555	38	5	discusses	discuss	VERB
fcis-22555	38	6	the	the	DET
fcis-22555	38	7	crms	crm	NOUN
fcis-22555	38	8	usage	usage	NOUN
fcis-22555	38	9	behaviors	behavior	NOUN
fcis-22555	38	10	in	in	ADP
fcis-22555	38	11	the	the	DET
fcis-22555	38	12	diffusion	diffusion	NOUN
fcis-22555	38	13	stage	stage	NOUN
fcis-22555	38	14	,	,	PUNCT
fcis-22555	38	15	and	and	CCONJ
fcis-22555	38	16	investigates	investigate	VERB
fcis-22555	38	17	the	the	DET
fcis-22555	38	18	antecedent	antecedent	NOUN
fcis-22555	38	19	and	and	CCONJ
fcis-22555	38	20	consequence	consequence	NOUN
fcis-22555	38	21	of	of	ADP
fcis-22555	38	22	different	different	ADJ
fcis-22555	38	23	types	type	NOUN
fcis-22555	38	24	of	of	ADP
fcis-22555	38	25	extended	extended	ADJ
fcis-22555	38	26	use	use	NOUN
fcis-22555	38	27	of	of	ADP
fcis-22555	38	28	crms	crm	NOUN
fcis-22555	38	29	.	.	PUNCT
fcis-22555	39	1	specifically	specifically	ADV
fcis-22555	39	2	,	,	PUNCT
fcis-22555	39	3	it	it	PRON
fcis-22555	39	4	is	be	AUX
fcis-22555	39	5	interesting	interesting	ADJ
fcis-22555	39	6	to	to	PART
fcis-22555	39	7	find	find	VERB
fcis-22555	39	8	out	out	ADP
fcis-22555	39	9	that	that	SCONJ
fcis-22555	39	10	not	not	PART
fcis-22555	39	11	all	all	DET
fcis-22555	39	12	types	type	NOUN
fcis-22555	39	13	of	of	ADP
fcis-22555	39	14	crms	crm	NOUN
fcis-22555	39	15	usage	usage	NOUN
fcis-22555	39	16	contributes	contribute	VERB
fcis-22555	39	17	to	to	ADP
fcis-22555	39	18	employee	employee	NOUN
fcis-22555	39	19	service	service	NOUN
fcis-22555	39	20	performance	performance	NOUN
fcis-22555	39	21	improvement	improvement	NOUN
fcis-22555	39	22	.	.	PUNCT
fcis-22555	40	1	it	it	PRON
fcis-22555	40	2	is	be	AUX
fcis-22555	40	3	expected	expect	VERB
fcis-22555	40	4	to	to	PART
fcis-22555	40	5	provide	provide	VERB
fcis-22555	40	6	rich	rich	ADJ
fcis-22555	40	7	theoretical	theoretical	ADJ
fcis-22555	40	8	and	and	CCONJ
fcis-22555	40	9	practical	practical	ADJ
fcis-22555	40	10	implications	implication	NOUN
fcis-22555	40	11	for	for	ADP
fcis-22555	40	12	bank	bank	NOUN
fcis-22555	40	13	managers	manager	NOUN
fcis-22555	40	14	.	.	PUNCT
fcis-22555	41	1	thirdly	thirdly	ADV
fcis-22555	41	2	,	,	PUNCT
fcis-22555	41	3	the	the	DET
fcis-22555	41	4	contingent	contingent	ADJ
fcis-22555	41	5	effects	effect	NOUN
fcis-22555	41	6	of	of	ADP
fcis-22555	41	7	leadership	leadership	NOUN
fcis-22555	41	8	provide	provide	VERB
fcis-22555	41	9	insights	insight	NOUN
fcis-22555	41	10	for	for	ADP
fcis-22555	41	11	the	the	DET
fcis-22555	41	12	mechanism	mechanism	NOUN
fcis-22555	41	13	of	of	ADP
fcis-22555	41	14	how	how	SCONJ
fcis-22555	41	15	to	to	PART
fcis-22555	41	16	manage	manage	VERB
fcis-22555	41	17	the	the	DET
fcis-22555	41	18	outcomes	outcome	NOUN
fcis-22555	41	19	of	of	ADP
fcis-22555	41	20	14	14	NUM
fcis-22555	41	21	employees	employee	NOUN
fcis-22555	41	22	crms	crm	NOUN
fcis-22555	41	23	usage	usage	NOUN
fcis-22555	41	24	behaviors	behavior	NOUN
fcis-22555	41	25	.	.	PUNCT
fcis-22555	42	1	2	2	X
fcis-22555	42	2	.	.	X
fcis-22555	42	3	literature	literature	NOUN
fcis-22555	42	4	review	review	PROPN
fcis-22555	42	5	and	and	CCONJ
fcis-22555	42	6	theoretical	theoretical	ADJ
fcis-22555	42	7	basis	basis	NOUN
fcis-22555	42	8	2.1	2.1	NUM
fcis-22555	42	9	.	.	PUNCT
fcis-22555	43	1	crms	crm	NOUN
fcis-22555	43	2	exploitative	exploitative	ADJ
fcis-22555	43	3	and	and	CCONJ
fcis-22555	43	4	explorative	explorative	ADJ
fcis-22555	43	5	usage	usage	NOUN
fcis-22555	43	6	is	be	AUX
fcis-22555	43	7	diffusion	diffusion	NOUN
fcis-22555	43	8	model	model	NOUN
fcis-22555	43	9	is	be	AUX
fcis-22555	43	10	widely	widely	ADV
fcis-22555	43	11	used	use	VERB
fcis-22555	43	12	in	in	ADP
fcis-22555	43	13	post	post	ADJ
fcis-22555	43	14	-	-	ADJ
fcis-22555	43	15	adoption	adoption	ADJ
fcis-22555	43	16	behaviors	behavior	NOUN
fcis-22555	43	17	of	of	ADP
fcis-22555	43	18	information	information	NOUN
fcis-22555	43	19	system	system	NOUN
fcis-22555	43	20	and	and	CCONJ
fcis-22555	43	21	studies	study	NOUN
fcis-22555	43	22	the	the	DET
fcis-22555	43	23	characteristics	characteristic	NOUN
fcis-22555	43	24	and	and	CCONJ
fcis-22555	43	25	contents	content	NOUN
fcis-22555	43	26	of	of	ADP
fcis-22555	43	27	information	information	NOUN
fcis-22555	43	28	technology	technology	NOUN
fcis-22555	43	29	in	in	ADP
fcis-22555	43	30	different	different	ADJ
fcis-22555	43	31	stages	stage	NOUN
fcis-22555	43	32	.	.	PUNCT
fcis-22555	44	1	post	post	ADJ
fcis-22555	44	2	-	-	ADJ
fcis-22555	44	3	adoption	adoption	ADJ
fcis-22555	44	4	behavior	behavior	NOUN
fcis-22555	44	5	is	be	AUX
fcis-22555	44	6	defined	define	VERB
fcis-22555	44	7	as	as	ADP
fcis-22555	44	8	“	"	PUNCT
fcis-22555	44	9	adoption	adoption	NOUN
fcis-22555	44	10	decision	decision	NOUN
fcis-22555	44	11	,	,	PUNCT
fcis-22555	44	12	function	function	VERB
fcis-22555	44	13	usage	usage	NOUN
fcis-22555	44	14	behavior	behavior	NOUN
fcis-22555	44	15	and	and	CCONJ
fcis-22555	44	16	extended	extended	ADJ
fcis-22555	44	17	behavior	behavior	NOUN
fcis-22555	44	18	made	make	VERB
fcis-22555	44	19	by	by	ADP
fcis-22555	44	20	individual	individual	ADJ
fcis-22555	44	21	users	user	NOUN
fcis-22555	44	22	after	after	ADP
fcis-22555	44	23	installing	instal	VERB
fcis-22555	44	24	its	its	PRON
fcis-22555	44	25	applications	application	NOUN
fcis-22555	44	26	”	"	PUNCT
fcis-22555	44	27	(	(	PUNCT
fcis-22555	44	28	jasperson	jasperson	X
fcis-22555	44	29	et	et	PROPN
fcis-22555	44	30	al	al	PROPN
fcis-22555	44	31	.	.	PROPN
fcis-22555	44	32	,	,	PUNCT
fcis-22555	44	33	2005	2005	NUM
fcis-22555	44	34	)	)	PUNCT
fcis-22555	44	35	,	,	PUNCT
fcis-22555	44	36	which	which	PRON
fcis-22555	44	37	emphasizes	emphasize	VERB
fcis-22555	44	38	the	the	DET
fcis-22555	44	39	importance	importance	NOUN
fcis-22555	44	40	of	of	ADP
fcis-22555	44	41	how	how	SCONJ
fcis-22555	44	42	individuals	individual	NOUN
fcis-22555	44	43	use	use	VERB
fcis-22555	44	44	technology	technology	NOUN
fcis-22555	44	45	and	and	CCONJ
fcis-22555	44	46	interact	interact	VERB
fcis-22555	44	47	with	with	ADP
fcis-22555	44	48	technology	technology	NOUN
fcis-22555	44	49	.	.	PUNCT
fcis-22555	45	1	drawn	draw	VERB
fcis-22555	45	2	from	from	ADP
fcis-22555	45	3	cooper	cooper	PROPN
fcis-22555	45	4	and	and	CCONJ
fcis-22555	45	5	zmud	zmud	PROPN
fcis-22555	45	6	(	(	PUNCT
fcis-22555	45	7	1990	1990	NUM
fcis-22555	45	8	)	)	PUNCT
fcis-22555	45	9	,	,	PUNCT
fcis-22555	45	10	the	the	DET
fcis-22555	45	11	work	work	NOUN
fcis-22555	45	12	of	of	ADP
fcis-22555	45	13	saga	saga	NOUN
fcis-22555	45	14	and	and	CCONJ
fcis-22555	45	15	zmud	zmud	PROPN
fcis-22555	45	16	(	(	PUNCT
fcis-22555	45	17	1994	1994	NUM
fcis-22555	45	18	)	)	PUNCT
fcis-22555	45	19	suggests	suggest	VERB
fcis-22555	45	20	four	four	NUM
fcis-22555	45	21	different	different	ADJ
fcis-22555	45	22	stages	stage	NOUN
fcis-22555	45	23	of	of	ADP
fcis-22555	45	24	the	the	DET
fcis-22555	45	25	information	information	NOUN
fcis-22555	45	26	technology	technology	NOUN
fcis-22555	45	27	diffusion	diffusion	NOUN
fcis-22555	45	28	process	process	NOUN
fcis-22555	45	29	:	:	PUNCT
fcis-22555	45	30	adaptation	adaptation	NOUN
fcis-22555	45	31	,	,	PUNCT
fcis-22555	45	32	acceptance	acceptance	NOUN
fcis-22555	45	33	,	,	PUNCT
fcis-22555	45	34	routinization	routinization	NOUN
fcis-22555	45	35	and	and	CCONJ
fcis-22555	45	36	infusion	infusion	NOUN
fcis-22555	45	37	.	.	PUNCT
fcis-22555	46	1	post	post	ADJ
fcis-22555	46	2	-	-	ADJ
fcis-22555	46	3	adoption	adoption	NOUN
fcis-22555	46	4	corresponds	correspond	VERB
fcis-22555	46	5	to	to	ADP
fcis-22555	46	6	the	the	DET
fcis-22555	46	7	last	last	ADJ
fcis-22555	46	8	two	two	NUM
fcis-22555	46	9	stages	stage	NOUN
fcis-22555	46	10	of	of	ADP
fcis-22555	46	11	this	this	DET
fcis-22555	46	12	process	process	NOUN
fcis-22555	46	13	(	(	PUNCT
fcis-22555	46	14	i.e.	i.e.	X
fcis-22555	46	15	,	,	PUNCT
fcis-22555	46	16	routinization	routinization	NOUN
fcis-22555	46	17	and	and	CCONJ
fcis-22555	46	18	infusion	infusion	NOUN
fcis-22555	46	19	)	)	PUNCT
fcis-22555	46	20	.	.	PUNCT
fcis-22555	47	1	grounded	ground	VERB
fcis-22555	47	2	in	in	ADP
fcis-22555	47	3	the	the	DET
fcis-22555	47	4	ambidexterity	ambidexterity	NOUN
fcis-22555	47	5	literature	literature	NOUN
fcis-22555	47	6	,	,	PUNCT
fcis-22555	47	7	exploitative	exploitative	ADJ
fcis-22555	47	8	use	use	NOUN
fcis-22555	47	9	and	and	CCONJ
fcis-22555	47	10	explorative	explorative	ADJ
fcis-22555	47	11	use	use	NOUN
fcis-22555	47	12	can	can	AUX
fcis-22555	47	13	simultaneously	simultaneously	ADV
fcis-22555	47	14	exist	exist	VERB
fcis-22555	47	15	in	in	ADP
fcis-22555	47	16	the	the	DET
fcis-22555	47	17	is	be	AUX
fcis-22555	47	18	infusion	infusion	NOUN
fcis-22555	47	19	stage	stage	NOUN
fcis-22555	47	20	.	.	PUNCT
fcis-22555	48	1	in	in	ADP
fcis-22555	48	2	the	the	DET
fcis-22555	48	3	context	context	NOUN
fcis-22555	48	4	of	of	ADP
fcis-22555	48	5	is	be	AUX
fcis-22555	48	6	usage	usage	NOUN
fcis-22555	48	7	,	,	PUNCT
fcis-22555	48	8	exploitation	exploitation	NOUN
fcis-22555	48	9	refers	refer	VERB
fcis-22555	48	10	to	to	ADP
fcis-22555	48	11	using	use	VERB
fcis-22555	48	12	the	the	DET
fcis-22555	48	13	system	system	NOUN
fcis-22555	48	14	to	to	PART
fcis-22555	48	15	perform	perform	VERB
fcis-22555	48	16	structured	structured	ADJ
fcis-22555	48	17	repetitive	repetitive	ADJ
fcis-22555	48	18	tasks	task	NOUN
fcis-22555	48	19	to	to	PART
fcis-22555	48	20	improve	improve	VERB
fcis-22555	48	21	efficiency	efficiency	NOUN
fcis-22555	48	22	,	,	PUNCT
fcis-22555	48	23	while	while	SCONJ
fcis-22555	48	24	exploration	exploration	NOUN
fcis-22555	48	25	refers	refer	VERB
fcis-22555	48	26	to	to	ADP
fcis-22555	48	27	the	the	DET
fcis-22555	48	28	innovative	innovative	ADJ
fcis-22555	48	29	use	use	NOUN
fcis-22555	48	30	of	of	ADP
fcis-22555	48	31	systems	system	NOUN
fcis-22555	48	32	to	to	PART
fcis-22555	48	33	perform	perform	VERB
fcis-22555	48	34	unstructured	unstructured	ADJ
fcis-22555	48	35	or	or	CCONJ
fcis-22555	48	36	existing	exist	VERB
fcis-22555	48	37	tasks	task	NOUN
fcis-22555	48	38	(	(	PUNCT
fcis-22555	48	39	subramani	subramani	ADJ
fcis-22555	48	40	,	,	PUNCT
fcis-22555	48	41	2004	2004	NUM
fcis-22555	48	42	)	)	PUNCT
fcis-22555	48	43	.	.	PUNCT
fcis-22555	49	1	that	that	PRON
fcis-22555	49	2	is	be	AUX
fcis-22555	49	3	,	,	PUNCT
fcis-22555	49	4	exploitative	exploitative	ADJ
fcis-22555	49	5	usage	usage	NOUN
fcis-22555	49	6	is	be	AUX
fcis-22555	49	7	defined	define	VERB
fcis-22555	49	8	as	as	ADP
fcis-22555	49	9	using	use	VERB
fcis-22555	49	10	more	more	ADV
fcis-22555	49	11	available	available	ADJ
fcis-22555	49	12	system	system	NOUN
fcis-22555	49	13	features	feature	NOUN
fcis-22555	49	14	to	to	PART
fcis-22555	49	15	complete	complete	VERB
fcis-22555	49	16	tasks	task	NOUN
fcis-22555	49	17	,	,	PUNCT
fcis-22555	49	18	which	which	PRON
fcis-22555	49	19	means	mean	VERB
fcis-22555	49	20	using	use	VERB
fcis-22555	49	21	information	information	NOUN
fcis-22555	49	22	system	system	NOUN
fcis-22555	49	23	functions	function	NOUN
fcis-22555	49	24	in	in	ADP
fcis-22555	49	25	an	an	DET
fcis-22555	49	26	automatic	automatic	ADJ
fcis-22555	49	27	,	,	PUNCT
fcis-22555	49	28	substantive	substantive	ADJ
fcis-22555	49	29	,	,	PUNCT
fcis-22555	49	30	technical	technical	ADJ
fcis-22555	49	31	or	or	CCONJ
fcis-22555	49	32	productive	productive	ADJ
fcis-22555	49	33	way	way	NOUN
fcis-22555	49	34	,	,	PUNCT
fcis-22555	49	35	while	while	SCONJ
fcis-22555	49	36	explorative	explorative	ADJ
fcis-22555	49	37	usage	usage	NOUN
fcis-22555	49	38	is	be	AUX
fcis-22555	49	39	defined	define	VERB
fcis-22555	49	40	as	as	ADP
fcis-22555	49	41	using	use	VERB
fcis-22555	49	42	systems	system	NOUN
fcis-22555	49	43	to	to	PART
fcis-22555	49	44	support	support	VERB
fcis-22555	49	45	tasks	task	NOUN
fcis-22555	49	46	in	in	ADP
fcis-22555	49	47	an	an	DET
fcis-22555	49	48	innovative	innovative	ADJ
fcis-22555	49	49	way	way	NOUN
fcis-22555	49	50	(	(	PUNCT
fcis-22555	49	51	koo	koo	NOUN
fcis-22555	49	52	et	et	PROPN
fcis-22555	49	53	al	al	PROPN
fcis-22555	49	54	.	.	PROPN
fcis-22555	49	55	,	,	PUNCT
fcis-22555	49	56	2015	2015	NUM
fcis-22555	49	57	)	)	PUNCT
fcis-22555	49	58	.	.	PUNCT
fcis-22555	50	1	in	in	ADP
fcis-22555	50	2	order	order	NOUN
fcis-22555	50	3	to	to	PART
fcis-22555	50	4	maintain	maintain	VERB
fcis-22555	50	5	competitive	competitive	ADJ
fcis-22555	50	6	advantage	advantage	NOUN
fcis-22555	50	7	and	and	CCONJ
fcis-22555	50	8	provide	provide	VERB
fcis-22555	50	9	better	well	ADJ
fcis-22555	50	10	services	service	NOUN
fcis-22555	50	11	,	,	PUNCT
fcis-22555	50	12	employees	employee	NOUN
fcis-22555	50	13	need	need	VERB
fcis-22555	50	14	to	to	PART
fcis-22555	50	15	conduct	conduct	VERB
fcis-22555	50	16	the	the	DET
fcis-22555	50	17	both	both	DET
fcis-22555	50	18	behaviors	behavior	NOUN
fcis-22555	50	19	.	.	PUNCT
fcis-22555	51	1	exploitative	exploitative	ADJ
fcis-22555	51	2	usage	usage	NOUN
fcis-22555	51	3	emphasizes	emphasize	VERB
fcis-22555	51	4	the	the	DET
fcis-22555	51	5	utilization	utilization	NOUN
fcis-22555	51	6	and	and	CCONJ
fcis-22555	51	7	in	in	ADP
fcis-22555	51	8	-	-	PUNCT
fcis-22555	51	9	depth	depth	NOUN
fcis-22555	51	10	development	development	NOUN
fcis-22555	51	11	of	of	ADP
fcis-22555	51	12	existing	exist	VERB
fcis-22555	51	13	knowledge	knowledge	NOUN
fcis-22555	51	14	,	,	PUNCT
fcis-22555	51	15	highlighting	highlight	VERB
fcis-22555	51	16	“	"	PUNCT
fcis-22555	51	17	doing	do	VERB
fcis-22555	51	18	better	well	ADV
fcis-22555	51	19	”	"	PUNCT
fcis-22555	51	20	,	,	PUNCT
fcis-22555	51	21	which	which	PRON
fcis-22555	51	22	is	be	AUX
fcis-22555	51	23	performed	perform	VERB
fcis-22555	51	24	in	in	ADP
fcis-22555	51	25	the	the	DET
fcis-22555	51	26	form	form	NOUN
fcis-22555	51	27	of	of	ADP
fcis-22555	51	28	improvement	improvement	NOUN
fcis-22555	51	29	;	;	PUNCT
fcis-22555	51	30	explorative	explorative	ADJ
fcis-22555	51	31	usage	usage	NOUN
fcis-22555	51	32	emphasizes	emphasize	VERB
fcis-22555	51	33	the	the	DET
fcis-22555	51	34	pursuit	pursuit	NOUN
fcis-22555	51	35	of	of	ADP
fcis-22555	51	36	knowledge	knowledge	NOUN
fcis-22555	51	37	,	,	PUNCT
fcis-22555	51	38	highlighting	highlight	VERB
fcis-22555	51	39	“	"	PUNCT
fcis-22555	51	40	doing	do	VERB
fcis-22555	51	41	differently	differently	ADV
fcis-22555	51	42	”	"	PUNCT
fcis-22555	51	43	,	,	PUNCT
fcis-22555	51	44	which	which	PRON
fcis-22555	51	45	is	be	AUX
fcis-22555	51	46	performed	perform	VERB
fcis-22555	51	47	in	in	ADP
fcis-22555	51	48	the	the	DET
fcis-22555	51	49	form	form	NOUN
fcis-22555	51	50	of	of	ADP
fcis-22555	51	51	breakthrough(feng	breakthrough(feng	PROPN
fcis-22555	51	52	,	,	PUNCT
fcis-22555	51	53	2021	2021	NUM
fcis-22555	51	54	)	)	PUNCT
fcis-22555	51	55	.	.	PUNCT
fcis-22555	52	1	previous	previous	ADJ
fcis-22555	52	2	researches	research	NOUN
fcis-22555	52	3	about	about	ADP
fcis-22555	52	4	is	be	AUX
fcis-22555	52	5	exploitative	exploitative	ADJ
fcis-22555	52	6	usage	usage	NOUN
fcis-22555	52	7	and	and	CCONJ
fcis-22555	52	8	explorative	explorative	ADJ
fcis-22555	52	9	usage	usage	NOUN
fcis-22555	52	10	can	can	AUX
fcis-22555	52	11	be	be	AUX
fcis-22555	52	12	divided	divide	VERB
fcis-22555	52	13	into	into	ADP
fcis-22555	52	14	two	two	NUM
fcis-22555	52	15	streams	stream	NOUN
fcis-22555	52	16	:	:	PUNCT
fcis-22555	52	17	the	the	DET
fcis-22555	52	18	first	first	ADJ
fcis-22555	52	19	stream	stream	NOUN
fcis-22555	52	20	takes	take	VERB
fcis-22555	52	21	is	be	AUX
fcis-22555	52	22	usage	usage	NOUN
fcis-22555	52	23	as	as	ADP
fcis-22555	52	24	the	the	DET
fcis-22555	52	25	dependent	dependent	ADJ
fcis-22555	52	26	variables	variable	NOUN
fcis-22555	52	27	and	and	CCONJ
fcis-22555	52	28	explores	explore	NOUN
fcis-22555	52	29	influencing	influence	VERB
fcis-22555	52	30	factors	factor	NOUN
fcis-22555	52	31	and	and	CCONJ
fcis-22555	52	32	their	their	PRON
fcis-22555	52	33	relationship	relationship	NOUN
fcis-22555	52	34	,	,	PUNCT
fcis-22555	52	35	that	that	ADV
fcis-22555	52	36	is	is	ADV
fcis-22555	52	37	,	,	PUNCT
fcis-22555	52	38	the	the	DET
fcis-22555	52	39	“	"	PUNCT
fcis-22555	52	40	antecedents	antecedent	NOUN
fcis-22555	52	41	”	"	PUNCT
fcis-22555	52	42	of	of	ADP
fcis-22555	52	43	is	be	AUX
fcis-22555	52	44	usage	usage	NOUN
fcis-22555	52	45	.	.	PUNCT
fcis-22555	53	1	in	in	ADP
fcis-22555	53	2	the	the	DET
fcis-22555	53	3	past	past	NOUN
fcis-22555	53	4	,	,	PUNCT
fcis-22555	53	5	the	the	DET
fcis-22555	53	6	antecedents	antecedent	NOUN
fcis-22555	53	7	of	of	ADP
fcis-22555	53	8	is	be	AUX
fcis-22555	53	9	usage	usage	NOUN
fcis-22555	53	10	were	be	AUX
fcis-22555	53	11	mainly	mainly	ADV
fcis-22555	53	12	analyzed	analyze	VERB
fcis-22555	53	13	from	from	ADP
fcis-22555	53	14	three	three	NUM
fcis-22555	53	15	perspectives	perspective	NOUN
fcis-22555	53	16	:	:	PUNCT
fcis-22555	53	17	individuals	individual	NOUN
fcis-22555	53	18	’	'	PUNCT
fcis-22555	53	19	factors	factor	NOUN
fcis-22555	53	20	,	,	PUNCT
fcis-22555	53	21	i.e.	i.e.	X
fcis-22555	53	22	customer	customer	NOUN
fcis-22555	53	23	-	-	PUNCT
fcis-22555	53	24	oriented	orient	VERB
fcis-22555	53	25	atmosphere	atmosphere	NOUN
fcis-22555	53	26	,	,	PUNCT
fcis-22555	53	27	personal	personal	ADJ
fcis-22555	53	28	innovation	innovation	NOUN
fcis-22555	53	29	,	,	PUNCT
fcis-22555	53	30	user	user	NOUN
fcis-22555	53	31	attitude	attitude	NOUN
fcis-22555	53	32	,	,	PUNCT
fcis-22555	53	33	user	user	NOUN
fcis-22555	53	34	satisfaction	satisfaction	NOUN
fcis-22555	53	35	and	and	CCONJ
fcis-22555	53	36	experience	experience	NOUN
fcis-22555	53	37	and	and	CCONJ
fcis-22555	53	38	work	work	NOUN
fcis-22555	53	39	environment(agarwal	environment(agarwal	PROPN
fcis-22555	53	40	&	&	CCONJ
fcis-22555	53	41	prasad	prasad	PROPN
fcis-22555	53	42	,	,	PUNCT
fcis-22555	53	43	1998	1998	NUM
fcis-22555	53	44	;	;	PUNCT
fcis-22555	53	45	barton	barton	PROPN
fcis-22555	53	46	&	&	CCONJ
fcis-22555	53	47	deschamps	deschamps	PROPN
fcis-22555	53	48	,	,	PUNCT
fcis-22555	53	49	1998	1998	NUM
fcis-22555	53	50	;	;	PUNCT
fcis-22555	53	51	zhang	zhang	PROPN
fcis-22555	53	52	,	,	PUNCT
fcis-22555	53	53	2021	2021	NUM
fcis-22555	53	54	;	;	PUNCT
fcis-22555	53	55	jansen	jansen	PROPN
fcis-22555	53	56	et	et	PROPN
fcis-22555	53	57	al	al	PROPN
fcis-22555	53	58	.	.	PROPN
fcis-22555	53	59	,	,	PUNCT
fcis-22555	53	60	2006	2006	NUM
fcis-22555	53	61	;	;	PUNCT
fcis-22555	53	62	roh	roh	PROPN
fcis-22555	53	63	et	et	PROPN
fcis-22555	53	64	al	al	PROPN
fcis-22555	53	65	.	.	PROPN
fcis-22555	53	66	,	,	PUNCT
fcis-22555	53	67	2005	2005	NUM
fcis-22555	53	68	)	)	PUNCT
fcis-22555	53	69	;	;	PUNCT
fcis-22555	54	1	organizational	organizational	ADJ
fcis-22555	54	2	factors	factor	NOUN
fcis-22555	54	3	,	,	PUNCT
fcis-22555	54	4	i.e.	i.e.	X
fcis-22555	54	5	organizational	organizational	ADJ
fcis-22555	54	6	structure	structure	NOUN
fcis-22555	54	7	,	,	PUNCT
fcis-22555	54	8	organizational	organizational	ADJ
fcis-22555	54	9	support	support	NOUN
fcis-22555	54	10	and	and	CCONJ
fcis-22555	54	11	resource	resource	NOUN
fcis-22555	54	12	provision	provision	NOUN
fcis-22555	54	13	(	(	PUNCT
fcis-22555	54	14	jansen	jansen	PROPN
fcis-22555	54	15	et	et	PROPN
fcis-22555	54	16	al	al	PROPN
fcis-22555	54	17	.	.	PROPN
fcis-22555	54	18	,	,	PUNCT
fcis-22555	54	19	2006	2006	NUM
fcis-22555	54	20	)	)	PUNCT
fcis-22555	54	21	;	;	PUNCT
fcis-22555	54	22	and	and	CCONJ
fcis-22555	54	23	information	information	NOUN
fcis-22555	54	24	or	or	CCONJ
fcis-22555	54	25	information	information	NOUN
fcis-22555	54	26	systems	system	NOUN
fcis-22555	54	27	’	'	PUNCT
fcis-22555	54	28	application	application	NOUN
fcis-22555	54	29	.	.	PUNCT
fcis-22555	55	1	the	the	DET
fcis-22555	55	2	second	second	ADJ
fcis-22555	55	3	stream	stream	NOUN
fcis-22555	55	4	takes	take	VERB
fcis-22555	55	5	is	be	AUX
fcis-22555	55	6	usage	usage	NOUN
fcis-22555	55	7	as	as	ADP
fcis-22555	55	8	independent	independent	ADJ
fcis-22555	55	9	variables	variable	NOUN
fcis-22555	55	10	.	.	PUNCT
fcis-22555	56	1	these	these	DET
fcis-22555	56	2	studies	study	NOUN
fcis-22555	56	3	discuss	discuss	VERB
fcis-22555	56	4	the	the	DET
fcis-22555	56	5	relationship	relationship	NOUN
fcis-22555	56	6	between	between	ADP
fcis-22555	56	7	the	the	DET
fcis-22555	56	8	innovative	innovative	ADJ
fcis-22555	56	9	application	application	NOUN
fcis-22555	56	10	of	of	ADP
fcis-22555	56	11	is	be	AUX
fcis-22555	56	12	and	and	CCONJ
fcis-22555	56	13	organizational	organizational	ADJ
fcis-22555	56	14	performance	performance	NOUN
fcis-22555	56	15	,	,	PUNCT
fcis-22555	56	16	employee	employee	NOUN
fcis-22555	56	17	service	service	NOUN
fcis-22555	56	18	performance	performance	NOUN
fcis-22555	56	19	,	,	PUNCT
fcis-22555	56	20	service	service	NOUN
fcis-22555	56	21	innovation	innovation	NOUN
fcis-22555	56	22	performance	performance	NOUN
fcis-22555	56	23	and	and	CCONJ
fcis-22555	56	24	enterprise	enterprise	NOUN
fcis-22555	56	25	competitiveness	competitiveness	NOUN
fcis-22555	56	26	,	,	PUNCT
fcis-22555	56	27	that	that	ADV
fcis-22555	56	28	is	is	ADV
fcis-22555	56	29	,	,	PUNCT
fcis-22555	56	30	the	the	DET
fcis-22555	56	31	“	"	PUNCT
fcis-22555	56	32	consequences	consequence	NOUN
fcis-22555	56	33	”	"	PUNCT
fcis-22555	56	34	of	of	ADP
fcis-22555	56	35	innovative	innovative	ADJ
fcis-22555	56	36	usage	usage	NOUN
fcis-22555	56	37	of	of	ADP
fcis-22555	56	38	is	be	AUX
fcis-22555	56	39	.	.	PUNCT
fcis-22555	57	1	further	far	ADV
fcis-22555	57	2	,	,	PUNCT
fcis-22555	57	3	researchers	researcher	NOUN
fcis-22555	57	4	have	have	AUX
fcis-22555	57	5	started	start	VERB
fcis-22555	57	6	to	to	PART
fcis-22555	57	7	examine	examine	VERB
fcis-22555	57	8	how	how	SCONJ
fcis-22555	57	9	employees	employee	NOUN
fcis-22555	57	10	’	’	PART
fcis-22555	57	11	service	service	NOUN
fcis-22555	57	12	performance	performance	NOUN
fcis-22555	57	13	interact	interact	VERB
fcis-22555	57	14	with	with	ADP
fcis-22555	57	15	is	be	AUX
fcis-22555	57	16	usages	usage	NOUN
fcis-22555	57	17	and	and	CCONJ
fcis-22555	57	18	inclined	incline	VERB
fcis-22555	57	19	to	to	PART
fcis-22555	57	20	explore	explore	VERB
fcis-22555	57	21	the	the	DET
fcis-22555	57	22	mediating	mediate	VERB
fcis-22555	57	23	role	role	NOUN
fcis-22555	57	24	between	between	ADP
fcis-22555	57	25	them	they	PRON
fcis-22555	57	26	.	.	PUNCT
fcis-22555	58	1	although	although	SCONJ
fcis-22555	58	2	,	,	PUNCT
fcis-22555	58	3	previous	previous	ADJ
fcis-22555	58	4	studies	study	NOUN
fcis-22555	58	5	have	have	AUX
fcis-22555	58	6	provided	provide	VERB
fcis-22555	58	7	much	much	ADJ
fcis-22555	58	8	efforts	effort	NOUN
fcis-22555	58	9	on	on	ADP
fcis-22555	58	10	the	the	DET
fcis-22555	58	11	role	role	NOUN
fcis-22555	58	12	of	of	ADP
fcis-22555	58	13	employees	employee	NOUN
fcis-22555	58	14	’	’	PART
fcis-22555	58	15	individual	individual	ADJ
fcis-22555	58	16	characteristics	characteristic	NOUN
fcis-22555	58	17	in	in	ADP
fcis-22555	58	18	managing	manage	VERB
fcis-22555	58	19	usages	usage	NOUN
fcis-22555	58	20	of	of	ADP
fcis-22555	58	21	crms	crm	NOUN
fcis-22555	58	22	and	and	CCONJ
fcis-22555	58	23	employees	employee	NOUN
fcis-22555	58	24	’	’	PART
fcis-22555	58	25	service	service	NOUN
fcis-22555	58	26	performance	performance	NOUN
fcis-22555	58	27	(	(	PUNCT
fcis-22555	58	28	luo	luo	PROPN
fcis-22555	58	29	&	&	CCONJ
fcis-22555	58	30	ling	ling	PROPN
fcis-22555	58	31	,	,	PUNCT
fcis-22555	58	32	2013	2013	NUM
fcis-22555	58	33	;	;	PUNCT
fcis-22555	58	34	chen	chen	PROPN
fcis-22555	58	35	et	et	PROPN
fcis-22555	58	36	al	al	PROPN
fcis-22555	58	37	.	.	PROPN
fcis-22555	58	38	,	,	PUNCT
fcis-22555	58	39	2020	2020	NUM
fcis-22555	58	40	;	;	PUNCT
fcis-22555	58	41	subramani	subramani	ADJ
fcis-22555	58	42	,	,	PUNCT
fcis-22555	58	43	2004	2004	NUM
fcis-22555	58	44	)	)	PUNCT
fcis-22555	58	45	.	.	PUNCT
fcis-22555	58	46	,	,	PUNCT
fcis-22555	58	47	noticeably	noticeably	ADV
fcis-22555	58	48	missing	miss	VERB
fcis-22555	58	49	from	from	ADP
fcis-22555	58	50	these	these	DET
fcis-22555	58	51	studies	study	NOUN
fcis-22555	58	52	is	be	AUX
fcis-22555	58	53	what	what	PRON
fcis-22555	58	54	role	role	NOUN
fcis-22555	58	55	leaders	leader	NOUN
fcis-22555	58	56	play	play	VERB
fcis-22555	58	57	in	in	ADP
fcis-22555	58	58	employees	employee	NOUN
fcis-22555	58	59	’	’	PART
fcis-22555	58	60	usage	usage	NOUN
fcis-22555	58	61	of	of	ADP
fcis-22555	58	62	crms	crm	NOUN
fcis-22555	58	63	and	and	CCONJ
fcis-22555	58	64	how	how	SCONJ
fcis-22555	58	65	it	it	PRON
fcis-22555	58	66	shifts	shift	VERB
fcis-22555	58	67	employees	employee	NOUN
fcis-22555	58	68	’	’	PART
fcis-22555	58	69	service	service	NOUN
fcis-22555	58	70	performance	performance	NOUN
fcis-22555	58	71	.	.	PUNCT
fcis-22555	59	1	2.2	2.2	NUM
fcis-22555	59	2	.	.	PUNCT
fcis-22555	59	3	leadership	leadership	NOUN
fcis-22555	59	4	substitutes	substitute	NOUN
fcis-22555	59	5	theory	theory	NOUN
fcis-22555	59	6	kerr	kerr	PROPN
fcis-22555	59	7	and	and	CCONJ
fcis-22555	59	8	jermier	jermier	NOUN
fcis-22555	59	9	(	(	PUNCT
fcis-22555	59	10	1978	1978	NUM
fcis-22555	59	11	)	)	PUNCT
fcis-22555	59	12	introduced	introduce	VERB
fcis-22555	59	13	the	the	DET
fcis-22555	59	14	important	important	ADJ
fcis-22555	59	15	concept	concept	NOUN
fcis-22555	59	16	of	of	ADP
fcis-22555	59	17	substitutes	substitute	NOUN
fcis-22555	59	18	for	for	ADP
fcis-22555	59	19	leadership	leadership	NOUN
fcis-22555	59	20	and	and	CCONJ
fcis-22555	59	21	focused	focus	VERB
fcis-22555	59	22	on	on	ADP
fcis-22555	59	23	the	the	DET
fcis-22555	59	24	impact	impact	NOUN
fcis-22555	59	25	of	of	ADP
fcis-22555	59	26	nonleadership	nonleadership	NOUN
fcis-22555	59	27	factors	factor	NOUN
fcis-22555	59	28	on	on	ADP
fcis-22555	59	29	outcome	outcome	NOUN
fcis-22555	59	30	variables	variable	NOUN
fcis-22555	59	31	.	.	PUNCT
fcis-22555	60	1	the	the	DET
fcis-22555	60	2	critical	critical	ADJ
fcis-22555	60	3	point	point	NOUN
fcis-22555	60	4	of	of	ADP
fcis-22555	60	5	leader	leader	NOUN
fcis-22555	60	6	substitutes	substitute	NOUN
fcis-22555	60	7	theory	theory	NOUN
fcis-22555	60	8	is	be	AUX
fcis-22555	60	9	that	that	SCONJ
fcis-22555	60	10	substitution	substitution	NOUN
fcis-22555	60	11	factors	factor	NOUN
fcis-22555	60	12	are	be	AUX
fcis-22555	60	13	able	able	ADJ
fcis-22555	60	14	to	to	PART
fcis-22555	60	15	have	have	VERB
fcis-22555	60	16	a	a	DET
fcis-22555	60	17	direct	direct	ADJ
fcis-22555	60	18	impact	impact	NOUN
fcis-22555	60	19	on	on	ADP
fcis-22555	60	20	outcome	outcome	NOUN
fcis-22555	60	21	variables	variable	NOUN
fcis-22555	60	22	.	.	PUNCT
fcis-22555	61	1	these	these	PRON
fcis-22555	61	2	can	can	AUX
fcis-22555	61	3	substitute	substitute	VERB
fcis-22555	61	4	the	the	DET
fcis-22555	61	5	effectiveness	effectiveness	NOUN
fcis-22555	61	6	of	of	ADP
fcis-22555	61	7	leadership	leadership	NOUN
fcis-22555	61	8	and	and	CCONJ
fcis-22555	61	9	meet	meet	VERB
fcis-22555	61	10	the	the	DET
fcis-22555	61	11	needs	need	NOUN
fcis-22555	61	12	of	of	ADP
fcis-22555	61	13	individual	individual	ADJ
fcis-22555	61	14	guidance	guidance	NOUN
fcis-22555	61	15	and	and	CCONJ
fcis-22555	61	16	care	care	NOUN
fcis-22555	61	17	.	.	PUNCT
fcis-22555	62	1	there	there	PRON
fcis-22555	62	2	exist	exist	VERB
fcis-22555	62	3	two	two	NUM
fcis-22555	62	4	kinds	kind	NOUN
fcis-22555	62	5	of	of	ADP
fcis-22555	62	6	“	"	PUNCT
fcis-22555	62	7	substitution	substitution	NOUN
fcis-22555	62	8	”	"	PUNCT
fcis-22555	62	9	effects	effect	NOUN
fcis-22555	62	10	:	:	PUNCT
fcis-22555	62	11	“	"	PUNCT
fcis-22555	62	12	neutralizer	neutralizer	NOUN
fcis-22555	62	13	”	"	PUNCT
fcis-22555	62	14	and	and	CCONJ
fcis-22555	62	15	“	"	PUNCT
fcis-22555	62	16	substitute	substitute	NOUN
fcis-22555	62	17	”	"	PUNCT
fcis-22555	62	18	.	.	PUNCT
fcis-22555	63	1	the	the	DET
fcis-22555	63	2	term	term	NOUN
fcis-22555	63	3	"	"	PUNCT
fcis-22555	63	4	substitutes	substitute	NOUN
fcis-22555	63	5	"	"	PUNCT
fcis-22555	63	6	for	for	ADP
fcis-22555	63	7	leadership	leadership	NOUN
fcis-22555	63	8	was	be	AUX
fcis-22555	63	9	used	use	VERB
fcis-22555	63	10	by	by	ADP
fcis-22555	63	11	kerr	kerr	PROPN
fcis-22555	63	12	and	and	CCONJ
fcis-22555	63	13	jermier	jermier	NOUN
fcis-22555	63	14	(	(	PUNCT
fcis-22555	63	15	1978	1978	NUM
fcis-22555	63	16	)	)	PUNCT
fcis-22555	63	17	to	to	PART
fcis-22555	63	18	characterize	characterize	VERB
fcis-22555	63	19	the	the	DET
fcis-22555	63	20	traits	trait	NOUN
fcis-22555	63	21	that	that	PRON
fcis-22555	63	22	render	render	VERB
fcis-22555	63	23	leader	leader	NOUN
fcis-22555	63	24	behaviors	behavior	NOUN
fcis-22555	63	25	redundant	redundant	VERB
fcis-22555	63	26	,	,	PUNCT
fcis-22555	63	27	unneeded	unneeded	ADJ
fcis-22555	63	28	,	,	PUNCT
fcis-22555	63	29	and	and	CCONJ
fcis-22555	63	30	unimportant	unimportant	ADJ
fcis-22555	63	31	.	.	PUNCT
fcis-22555	64	1	certain	certain	ADJ
fcis-22555	64	2	traits	trait	NOUN
fcis-22555	64	3	,	,	PUNCT
fcis-22555	64	4	such	such	ADJ
fcis-22555	64	5	as	as	ADP
fcis-22555	64	6	those	those	PRON
fcis-22555	64	7	that	that	PRON
fcis-22555	64	8	facilitate	facilitate	VERB
fcis-22555	64	9	employees	employee	NOUN
fcis-22555	64	10	'	'	PART
fcis-22555	64	11	understanding	understanding	NOUN
fcis-22555	64	12	of	of	ADP
fcis-22555	64	13	their	their	PRON
fcis-22555	64	14	roles	role	NOUN
fcis-22555	64	15	and	and	CCONJ
fcis-22555	64	16	work	work	NOUN
fcis-22555	64	17	procedures	procedure	NOUN
fcis-22555	64	18	or	or	CCONJ
fcis-22555	64	19	give	give	VERB
fcis-22555	64	20	them	they	PRON
fcis-22555	64	21	access	access	NOUN
fcis-22555	64	22	to	to	ADP
fcis-22555	64	23	feedback	feedback	NOUN
fcis-22555	64	24	and	and	CCONJ
fcis-22555	64	25	rewards	reward	VERB
fcis-22555	64	26	from	from	ADP
fcis-22555	64	27	sources	source	NOUN
fcis-22555	64	28	other	other	ADJ
fcis-22555	64	29	than	than	ADP
fcis-22555	64	30	their	their	PRON
fcis-22555	64	31	managers	manager	NOUN
fcis-22555	64	32	,	,	PUNCT
fcis-22555	64	33	might	might	AUX
fcis-22555	64	34	serve	serve	VERB
fcis-22555	64	35	as	as	ADP
fcis-22555	64	36	stand	stand	NOUN
fcis-22555	64	37	-	-	PUNCT
fcis-22555	64	38	ins	in	NOUN
fcis-22555	64	39	for	for	ADP
fcis-22555	64	40	leadership	leadership	NOUN
fcis-22555	64	41	.	.	PUNCT
fcis-22555	65	1	additionally	additionally	ADV
fcis-22555	65	2	,	,	PUNCT
fcis-22555	65	3	substitutes	substitute	NOUN
fcis-22555	65	4	could	could	AUX
fcis-22555	65	5	directly	directly	ADV
fcis-22555	65	6	impact	impact	VERB
fcis-22555	65	7	the	the	DET
fcis-22555	65	8	results	result	NOUN
fcis-22555	65	9	or	or	CCONJ
fcis-22555	65	10	standards	standard	NOUN
fcis-22555	65	11	that	that	PRON
fcis-22555	65	12	negate	negate	VERB
fcis-22555	65	13	the	the	DET
fcis-22555	65	14	need	need	NOUN
fcis-22555	65	15	for	for	ADP
fcis-22555	65	16	leader	leader	NOUN
fcis-22555	65	17	behaviors	behavior	NOUN
fcis-22555	65	18	.	.	PUNCT
fcis-22555	66	1	according	accord	VERB
fcis-22555	66	2	to	to	ADP
fcis-22555	66	3	kerr	kerr	PROPN
fcis-22555	66	4	and	and	CCONJ
fcis-22555	66	5	jermier	jermier	NOUN
fcis-22555	66	6	(	(	PUNCT
fcis-22555	66	7	1978	1978	NUM
fcis-22555	66	8	)	)	PUNCT
fcis-22555	66	9	,	,	PUNCT
fcis-22555	66	10	elements	element	NOUN
fcis-22555	66	11	of	of	ADP
fcis-22555	66	12	tasks	task	NOUN
fcis-22555	66	13	,	,	PUNCT
fcis-22555	66	14	subordinates	subordinate	NOUN
fcis-22555	66	15	,	,	PUNCT
fcis-22555	66	16	or	or	CCONJ
fcis-22555	66	17	organizational	organizational	ADJ
fcis-22555	66	18	structures	structure	NOUN
fcis-22555	66	19	that	that	PRON
fcis-22555	66	20	render	render	VERB
fcis-22555	66	21	leadership	leadership	NOUN
fcis-22555	66	22	impractical	impractical	ADJ
fcis-22555	66	23	or	or	CCONJ
fcis-22555	66	24	unproductive	unproductive	ADJ
fcis-22555	66	25	are	be	AUX
fcis-22555	66	26	neutralizers	neutralizer	NOUN
fcis-22555	66	27	of	of	ADP
fcis-22555	66	28	leadership	leadership	NOUN
fcis-22555	66	29	.	.	PUNCT
fcis-22555	67	1	according	accord	VERB
fcis-22555	67	2	to	to	ADP
fcis-22555	67	3	wu	wu	PROPN
fcis-22555	67	4	(	(	PUNCT
fcis-22555	67	5	2010	2010	NUM
fcis-22555	67	6	)	)	PUNCT
fcis-22555	67	7	,	,	PUNCT
fcis-22555	67	8	these	these	DET
fcis-22555	67	9	neutralizers	neutralizer	NOUN
fcis-22555	67	10	have	have	VERB
fcis-22555	67	11	the	the	DET
fcis-22555	67	12	ability	ability	NOUN
fcis-22555	67	13	to	to	PART
fcis-22555	67	14	be	be	AUX
fcis-22555	67	15	beneficial	beneficial	ADJ
fcis-22555	67	16	or	or	CCONJ
fcis-22555	67	17	detrimental	detrimental	ADJ
fcis-22555	67	18	,	,	PUNCT
fcis-22555	67	19	depending	depend	VERB
fcis-22555	67	20	on	on	ADP
fcis-22555	67	21	the	the	DET
fcis-22555	67	22	circumstances	circumstance	NOUN
fcis-22555	67	23	,	,	PUNCT
fcis-22555	67	24	but	but	CCONJ
fcis-22555	67	25	their	their	PRON
fcis-22555	67	26	overall	overall	ADJ
fcis-22555	67	27	impact	impact	NOUN
fcis-22555	67	28	is	be	AUX
fcis-22555	67	29	the	the	DET
fcis-22555	67	30	creation	creation	NOUN
fcis-22555	67	31	of	of	ADP
fcis-22555	67	32	a	a	DET
fcis-22555	67	33	leadership	leadership	NOUN
fcis-22555	67	34	void	void	NOUN
fcis-22555	67	35	.	.	PUNCT
fcis-22555	68	1	scholars	scholar	NOUN
fcis-22555	68	2	have	have	AUX
fcis-22555	68	3	further	far	ADV
fcis-22555	68	4	put	put	VERB
fcis-22555	68	5	forward	forward	ADV
fcis-22555	68	6	leader	leader	NOUN
fcis-22555	68	7	substitutes	substitute	NOUN
fcis-22555	68	8	theory	theory	NOUN
fcis-22555	68	9	.	.	PUNCT
fcis-22555	69	1	for	for	ADP
fcis-22555	69	2	example	example	NOUN
fcis-22555	69	3	,	,	PUNCT
fcis-22555	69	4	xu	xu	PROPN
fcis-22555	69	5	and	and	CCONJ
fcis-22555	69	6	wang	wang	PROPN
fcis-22555	69	7	(	(	PUNCT
fcis-22555	69	8	2008	2008	NUM
fcis-22555	69	9	)	)	PUNCT
fcis-22555	69	10	put	put	VERB
fcis-22555	69	11	forward	forward	ADV
fcis-22555	69	12	that	that	SCONJ
fcis-22555	69	13	universal	universal	ADJ
fcis-22555	69	14	use	use	NOUN
fcis-22555	69	15	of	of	ADP
fcis-22555	69	16	information	information	NOUN
fcis-22555	69	17	technology	technology	NOUN
fcis-22555	69	18	can	can	AUX
fcis-22555	69	19	provide	provide	VERB
fcis-22555	69	20	daily	daily	ADJ
fcis-22555	69	21	information	information	NOUN
fcis-22555	69	22	for	for	SCONJ
fcis-22555	69	23	employees	employee	NOUN
fcis-22555	69	24	to	to	PART
fcis-22555	69	25	carry	carry	VERB
fcis-22555	69	26	out	out	ADP
fcis-22555	69	27	work	work	NOUN
fcis-22555	69	28	,	,	PUNCT
fcis-22555	69	29	and	and	CCONJ
fcis-22555	69	30	provide	provide	VERB
fcis-22555	69	31	timely	timely	ADJ
fcis-22555	69	32	job	job	NOUN
fcis-22555	69	33	performance	performance	NOUN
fcis-22555	69	34	feedback	feedback	NOUN
fcis-22555	69	35	for	for	ADP
fcis-22555	69	36	employees	employee	NOUN
fcis-22555	69	37	,	,	PUNCT
fcis-22555	69	38	so	so	SCONJ
fcis-22555	69	39	as	as	SCONJ
fcis-22555	69	40	to	to	PART
fcis-22555	69	41	greatly	greatly	ADV
fcis-22555	69	42	improve	improve	VERB
fcis-22555	69	43	efficiency	efficiency	NOUN
fcis-22555	69	44	and	and	CCONJ
fcis-22555	69	45	job	job	NOUN
fcis-22555	69	46	satisfaction	satisfaction	NOUN
fcis-22555	69	47	.	.	PUNCT
fcis-22555	70	1	through	through	ADP
fcis-22555	70	2	information	information	NOUN
fcis-22555	70	3	systems	system	NOUN
fcis-22555	70	4	,	,	PUNCT
fcis-22555	70	5	employees	employee	NOUN
fcis-22555	70	6	can	can	AUX
fcis-22555	70	7	communicate	communicate	VERB
fcis-22555	70	8	with	with	ADP
fcis-22555	70	9	customers	customer	NOUN
fcis-22555	70	10	and	and	CCONJ
fcis-22555	70	11	colleagues	colleague	NOUN
fcis-22555	70	12	,	,	PUNCT
fcis-22555	70	13	which	which	PRON
fcis-22555	70	14	has	have	AUX
fcis-22555	70	15	become	become	VERB
fcis-22555	70	16	an	an	DET
fcis-22555	70	17	important	important	ADJ
fcis-22555	70	18	leadership	leadership	NOUN
fcis-22555	70	19	substitutes	substitute	NOUN
fcis-22555	70	20	factor	factor	NOUN
fcis-22555	70	21	.	.	PUNCT
fcis-22555	71	1	there	there	PRON
fcis-22555	71	2	are	be	VERB
fcis-22555	71	3	a	a	DET
fcis-22555	71	4	few	few	ADJ
fcis-22555	71	5	studies	study	NOUN
fcis-22555	71	6	actually	actually	ADV
fcis-22555	71	7	examining	examine	VERB
fcis-22555	71	8	the	the	DET
fcis-22555	71	9	linkages	linkage	NOUN
fcis-22555	71	10	between	between	ADP
fcis-22555	71	11	leadership	leadership	NOUN
fcis-22555	71	12	substitutes	substitute	VERB
fcis-22555	71	13	factors	factor	NOUN
fcis-22555	71	14	and	and	CCONJ
fcis-22555	71	15	leader	leader	NOUN
fcis-22555	71	16	behaviors	behavior	NOUN
fcis-22555	71	17	.	.	PUNCT
fcis-22555	72	1	for	for	ADP
fcis-22555	72	2	example	example	NOUN
fcis-22555	72	3	,	,	PUNCT
fcis-22555	72	4	wu	wu	PROPN
fcis-22555	72	5	(	(	PUNCT
fcis-22555	72	6	2010	2010	NUM
fcis-22555	72	7	)	)	PUNCT
fcis-22555	72	8	finds	find	VERB
fcis-22555	72	9	support	support	NOUN
fcis-22555	72	10	for	for	ADP
fcis-22555	72	11	interactions	interaction	NOUN
fcis-22555	72	12	between	between	ADP
fcis-22555	72	13	the	the	DET
fcis-22555	72	14	substitutes	substitute	NOUN
fcis-22555	72	15	for	for	ADP
fcis-22555	72	16	leadership	leadership	NOUN
fcis-22555	72	17	(	(	PUNCT
fcis-22555	72	18	e.g.	e.g.	ADV
fcis-22555	72	19	,	,	PUNCT
fcis-22555	72	20	professional	professional	ADJ
fcis-22555	72	21	orientation	orientation	NOUN
fcis-22555	72	22	)	)	PUNCT
fcis-22555	72	23	and	and	CCONJ
fcis-22555	72	24	leader	leader	NOUN
fcis-22555	72	25	behaviors	behavior	NOUN
fcis-22555	72	26	.	.	PUNCT
fcis-22555	73	1	based	base	VERB
fcis-22555	73	2	on	on	ADP
fcis-22555	73	3	this	this	DET
fcis-22555	73	4	stream	stream	NOUN
fcis-22555	73	5	of	of	ADP
fcis-22555	73	6	literature	literature	NOUN
fcis-22555	73	7	,	,	PUNCT
fcis-22555	73	8	the	the	DET
fcis-22555	73	9	current	current	ADJ
fcis-22555	73	10	paper	paper	NOUN
fcis-22555	73	11	discusses	discuss	VERB
fcis-22555	73	12	the	the	DET
fcis-22555	73	13	substitution	substitution	NOUN
fcis-22555	73	14	effect	effect	NOUN
fcis-22555	73	15	of	of	ADP
fcis-22555	73	16	employees	employee	NOUN
fcis-22555	73	17	’	’	PART
fcis-22555	73	18	extended	extended	ADJ
fcis-22555	73	19	use	use	NOUN
fcis-22555	73	20	of	of	ADP
fcis-22555	73	21	crms	crm	NOUN
fcis-22555	73	22	on	on	ADP
fcis-22555	73	23	leader	leader	NOUN
fcis-22555	73	24	behaviors	behavior	NOUN
fcis-22555	73	25	.	.	PUNCT
fcis-22555	74	1	3	3	X
fcis-22555	74	2	.	.	X
fcis-22555	74	3	research	research	NOUN
fcis-22555	74	4	framework	framework	NOUN
fcis-22555	74	5	and	and	CCONJ
fcis-22555	74	6	hypothesis	hypothesis	NOUN
fcis-22555	74	7	3.1	3.1	NUM
fcis-22555	74	8	.	.	PUNCT
fcis-22555	75	1	research	research	NOUN
fcis-22555	75	2	framework	framework	NOUN
fcis-22555	75	3	based	base	VERB
fcis-22555	75	4	on	on	ADP
fcis-22555	75	5	the	the	DET
fcis-22555	75	6	is	be	AUX
fcis-22555	75	7	diffusion	diffusion	NOUN
fcis-22555	75	8	model	model	NOUN
fcis-22555	75	9	and	and	CCONJ
fcis-22555	75	10	the	the	DET
fcis-22555	75	11	ambidexterity	ambidexterity	NOUN
fcis-22555	75	12	literature	literature	NOUN
fcis-22555	75	13	,	,	PUNCT
fcis-22555	75	14	employees	employee	NOUN
fcis-22555	75	15	’	’	PART
fcis-22555	75	16	extended	extended	ADJ
fcis-22555	75	17	usage	usage	NOUN
fcis-22555	75	18	of	of	ADP
fcis-22555	75	19	crms	crm	NOUN
fcis-22555	75	20	mainly	mainly	ADV
fcis-22555	75	21	includes	include	VERB
fcis-22555	75	22	exploitative	exploitative	ADJ
fcis-22555	75	23	usage	usage	NOUN
fcis-22555	75	24	and	and	CCONJ
fcis-22555	75	25	explorative	explorative	ADJ
fcis-22555	75	26	usage	usage	NOUN
fcis-22555	75	27	.	.	PUNCT
fcis-22555	76	1	to	to	PART
fcis-22555	76	2	understand	understand	VERB
fcis-22555	76	3	the	the	DET
fcis-22555	76	4	consequences	consequence	NOUN
fcis-22555	76	5	of	of	ADP
fcis-22555	76	6	crms	crm	NOUN
fcis-22555	76	7	extended	extend	VERB
fcis-22555	76	8	usage	usage	NOUN
fcis-22555	76	9	behaviors	behavior	NOUN
fcis-22555	76	10	and	and	CCONJ
fcis-22555	76	11	how	how	SCONJ
fcis-22555	76	12	to	to	PART
fcis-22555	76	13	motivate	motivate	VERB
fcis-22555	76	14	and	and	CCONJ
fcis-22555	76	15	regulate	regulate	VERB
fcis-22555	76	16	these	these	DET
fcis-22555	76	17	behaviors	behavior	NOUN
fcis-22555	76	18	,	,	PUNCT
fcis-22555	76	19	a	a	DET
fcis-22555	76	20	research	research	NOUN
fcis-22555	76	21	model	model	NOUN
fcis-22555	76	22	is	be	AUX
fcis-22555	76	23	developed	develop	VERB
fcis-22555	76	24	as	as	SCONJ
fcis-22555	76	25	follows	follow	VERB
fcis-22555	76	26	(	(	PUNCT
fcis-22555	76	27	figure	figure	NOUN
fcis-22555	76	28	1	1	NUM
fcis-22555	76	29	)	)	PUNCT
fcis-22555	76	30	.	.	PUNCT
fcis-22555	77	1	15	15	NUM
fcis-22555	77	2	figure	figure	NOUN
fcis-22555	77	3	1	1	NUM
fcis-22555	77	4	.	.	PUNCT
fcis-22555	77	5	research	research	NOUN
fcis-22555	77	6	model	model	NOUN
fcis-22555	77	7	3.2	3.2	NUM
fcis-22555	77	8	.	.	PUNCT
fcis-22555	78	1	research	research	NOUN
fcis-22555	78	2	hypothesis	hypothesis	NOUN
fcis-22555	78	3	3.2.1	3.2.1	NUM
fcis-22555	78	4	.	.	PUNCT
fcis-22555	79	1	effect	effect	NOUN
fcis-22555	79	2	of	of	ADP
fcis-22555	79	3	customers	customer	NOUN
fcis-22555	79	4	’	'	PUNCT
fcis-22555	79	5	orientation	orientation	NOUN
fcis-22555	79	6	on	on	ADP
fcis-22555	79	7	crms	crm	NOUN
fcis-22555	79	8	exploitative	exploitative	ADJ
fcis-22555	79	9	and	and	CCONJ
fcis-22555	79	10	explorative	explorative	ADJ
fcis-22555	79	11	usage	usage	NOUN
fcis-22555	79	12	“	"	PUNCT
fcis-22555	79	13	captures	capture	VERB
fcis-22555	79	14	the	the	DET
fcis-22555	79	15	extent	extent	NOUN
fcis-22555	79	16	to	to	PART
fcis-22555	79	17	which	which	PRON
fcis-22555	79	18	employees	employee	NOUN
fcis-22555	79	19	’	’	PART
fcis-22555	79	20	job	job	NOUN
fcis-22555	79	21	perceptions	perception	NOUN
fcis-22555	79	22	,	,	PUNCT
fcis-22555	79	23	attitudes	attitude	NOUN
fcis-22555	79	24	,	,	PUNCT
fcis-22555	79	25	and	and	CCONJ
fcis-22555	79	26	behaviors	behavior	NOUN
fcis-22555	79	27	are	be	AUX
fcis-22555	79	28	guided	guide	VERB
fcis-22555	79	29	by	by	ADP
fcis-22555	79	30	an	an	DET
fcis-22555	79	31	enduring	enduring	ADJ
fcis-22555	79	32	belief	belief	NOUN
fcis-22555	79	33	in	in	ADP
fcis-22555	79	34	the	the	DET
fcis-22555	79	35	importance	importance	NOUN
fcis-22555	79	36	of	of	ADP
fcis-22555	79	37	customer	customer	NOUN
fcis-22555	79	38	satisfactions	satisfaction	NOUN
fcis-22555	79	39	”	"	PUNCT
fcis-22555	79	40	is	be	AUX
fcis-22555	79	41	the	the	DET
fcis-22555	79	42	definition	definition	NOUN
fcis-22555	79	43	of	of	ADP
fcis-22555	79	44	customer	customer	NOUN
fcis-22555	79	45	orientation	orientation	NOUN
fcis-22555	79	46	as	as	ADP
fcis-22555	79	47	a	a	DET
fcis-22555	79	48	work	work	NOUN
fcis-22555	79	49	value	value	NOUN
fcis-22555	79	50	.	.	PUNCT
fcis-22555	80	1	it	it	PRON
fcis-22555	80	2	shows	show	VERB
fcis-22555	80	3	how	how	SCONJ
fcis-22555	80	4	much	much	ADJ
fcis-22555	80	5	staff	staff	NOUN
fcis-22555	80	6	members	member	NOUN
fcis-22555	80	7	take	take	VERB
fcis-22555	80	8	pleasure	pleasure	NOUN
fcis-22555	80	9	in	in	ADP
fcis-22555	80	10	meeting	meet	VERB
fcis-22555	80	11	client	client	NOUN
fcis-22555	80	12	demands	demand	NOUN
fcis-22555	80	13	and	and	CCONJ
fcis-22555	80	14	how	how	SCONJ
fcis-22555	80	15	dedicated	dedicated	ADJ
fcis-22555	80	16	they	they	PRON
fcis-22555	80	17	are	be	AUX
fcis-22555	80	18	to	to	ADP
fcis-22555	80	19	their	their	PRON
fcis-22555	80	20	interests	interest	NOUN
fcis-22555	80	21	and	and	CCONJ
fcis-22555	80	22	welfare	welfare	NOUN
fcis-22555	80	23	.	.	PUNCT
fcis-22555	81	1	the	the	DET
fcis-22555	81	2	impacts	impact	NOUN
fcis-22555	81	3	of	of	ADP
fcis-22555	81	4	customer	customer	NOUN
fcis-22555	81	5	orientation	orientation	NOUN
fcis-22555	81	6	have	have	AUX
fcis-22555	81	7	drawn	draw	VERB
fcis-22555	81	8	much	much	ADJ
fcis-22555	81	9	attention	attention	NOUN
fcis-22555	81	10	at	at	ADP
fcis-22555	81	11	both	both	CCONJ
fcis-22555	81	12	individual	individual	ADJ
fcis-22555	81	13	level	level	NOUN
fcis-22555	81	14	and	and	CCONJ
fcis-22555	81	15	organizational	organizational	ADJ
fcis-22555	81	16	level	level	NOUN
fcis-22555	81	17	(	(	PUNCT
fcis-22555	81	18	zhang	zhang	PROPN
fcis-22555	81	19	,	,	PUNCT
fcis-22555	81	20	2021	2021	NUM
fcis-22555	81	21	)	)	PUNCT
fcis-22555	81	22	.	.	PUNCT
fcis-22555	82	1	at	at	ADP
fcis-22555	82	2	individual	individual	ADJ
fcis-22555	82	3	level	level	NOUN
fcis-22555	82	4	,	,	PUNCT
fcis-22555	82	5	previous	previous	ADJ
fcis-22555	82	6	research	research	NOUN
fcis-22555	82	7	has	have	AUX
fcis-22555	82	8	conceptualized	conceptualize	VERB
fcis-22555	82	9	customer	customer	NOUN
fcis-22555	82	10	orientation	orientation	NOUN
fcis-22555	82	11	as	as	ADP
fcis-22555	82	12	a	a	DET
fcis-22555	82	13	psychological	psychological	ADJ
fcis-22555	82	14	antecedent	antecedent	NOUN
fcis-22555	82	15	to	to	ADP
fcis-22555	82	16	critical	critical	ADJ
fcis-22555	82	17	job	job	NOUN
fcis-22555	82	18	states	state	NOUN
fcis-22555	82	19	(	(	PUNCT
fcis-22555	82	20	i.e.	i.e.	X
fcis-22555	82	21	,	,	PUNCT
fcis-22555	82	22	stress	stress	NOUN
fcis-22555	82	23	and	and	CCONJ
fcis-22555	82	24	engagement	engagement	NOUN
fcis-22555	82	25	)	)	PUNCT
fcis-22555	82	26	and	and	CCONJ
fcis-22555	82	27	as	as	ADP
fcis-22555	82	28	a	a	DET
fcis-22555	82	29	distal	distal	NOUN
fcis-22555	82	30	(	(	PUNCT
fcis-22555	82	31	or	or	CCONJ
fcis-22555	82	32	mediated	mediate	VERB
fcis-22555	82	33	)	)	PUNCT
fcis-22555	82	34	predictor	predictor	NOUN
fcis-22555	82	35	of	of	ADP
fcis-22555	82	36	job	job	NOUN
fcis-22555	82	37	outcomes	outcome	NOUN
fcis-22555	82	38	,	,	PUNCT
fcis-22555	82	39	including	include	VERB
fcis-22555	82	40	employee	employee	NOUN
fcis-22555	82	41	performance	performance	NOUN
fcis-22555	82	42	and	and	CCONJ
fcis-22555	82	43	behaviors	behavior	NOUN
fcis-22555	82	44	(	(	PUNCT
fcis-22555	82	45	zablah	zablah	PROPN
fcis-22555	82	46	et	et	PROPN
fcis-22555	82	47	al	al	PROPN
fcis-22555	82	48	.	.	PROPN
fcis-22555	82	49	,	,	PUNCT
fcis-22555	82	50	2012	2012	NUM
fcis-22555	82	51	;	;	PUNCT
fcis-22555	82	52	menguc	menguc	NOUN
fcis-22555	82	53	et	et	PROPN
fcis-22555	82	54	al	al	PROPN
fcis-22555	82	55	.	.	PROPN
fcis-22555	82	56	,	,	PUNCT
fcis-22555	82	57	2016	2016	NUM
fcis-22555	82	58	)	)	PUNCT
fcis-22555	82	59	.	.	PUNCT
fcis-22555	83	1	for	for	ADP
fcis-22555	83	2	frontline	frontline	NOUN
fcis-22555	83	3	employees	employee	NOUN
fcis-22555	83	4	,	,	PUNCT
fcis-22555	83	5	customer	customer	NOUN
fcis-22555	83	6	orientation	orientation	NOUN
fcis-22555	83	7	can	can	AUX
fcis-22555	83	8	stimulate	stimulate	VERB
fcis-22555	83	9	their	their	PRON
fcis-22555	83	10	work	work	NOUN
fcis-22555	83	11	-	-	PUNCT
fcis-22555	83	12	related	relate	VERB
fcis-22555	83	13	motivation	motivation	NOUN
fcis-22555	83	14	.	.	PUNCT
fcis-22555	84	1	once	once	SCONJ
fcis-22555	84	2	employees	employee	NOUN
fcis-22555	84	3	have	have	AUX
fcis-22555	84	4	intrinsically	intrinsically	ADV
fcis-22555	84	5	been	be	AUX
fcis-22555	84	6	motivated	motivate	VERB
fcis-22555	84	7	,	,	PUNCT
fcis-22555	84	8	they	they	PRON
fcis-22555	84	9	will	will	AUX
fcis-22555	84	10	increase	increase	VERB
fcis-22555	84	11	levels	level	NOUN
fcis-22555	84	12	of	of	ADP
fcis-22555	84	13	engagement	engagement	NOUN
fcis-22555	84	14	or	or	CCONJ
fcis-22555	84	15	investment	investment	NOUN
fcis-22555	84	16	in	in	ADP
fcis-22555	84	17	their	their	PRON
fcis-22555	84	18	jobs	job	NOUN
fcis-22555	84	19	.	.	PUNCT
fcis-22555	85	1	thus	thus	ADV
fcis-22555	85	2	,	,	PUNCT
fcis-22555	85	3	to	to	PART
fcis-22555	85	4	work	work	VERB
fcis-22555	85	5	accurately	accurately	ADV
fcis-22555	85	6	and	and	CCONJ
fcis-22555	85	7	efficiently	efficiently	ADV
fcis-22555	85	8	,	,	PUNCT
fcis-22555	85	9	crms	crm	NOUN
fcis-22555	85	10	could	could	AUX
fcis-22555	85	11	be	be	AUX
fcis-22555	85	12	exploitatively	exploitatively	ADV
fcis-22555	85	13	used	use	VERB
fcis-22555	85	14	to	to	PART
fcis-22555	85	15	obtain	obtain	VERB
fcis-22555	85	16	,	,	PUNCT
fcis-22555	85	17	scree	scree	ADJ
fcis-22555	85	18	,	,	PUNCT
fcis-22555	85	19	process	process	NOUN
fcis-22555	85	20	,	,	PUNCT
fcis-22555	85	21	and	and	CCONJ
fcis-22555	85	22	record	record	NOUN
fcis-22555	85	23	customer	customer	NOUN
fcis-22555	85	24	information	information	NOUN
fcis-22555	85	25	,	,	PUNCT
fcis-22555	85	26	especially	especially	ADV
fcis-22555	85	27	for	for	ADP
fcis-22555	85	28	routine	routine	ADJ
fcis-22555	85	29	tasks	task	NOUN
fcis-22555	85	30	(	(	PUNCT
fcis-22555	85	31	li	li	PROPN
fcis-22555	85	32	et	et	PROPN
fcis-22555	85	33	al	al	PROPN
fcis-22555	85	34	.	.	PROPN
fcis-22555	85	35	,	,	PUNCT
fcis-22555	85	36	2018	2018	NUM
fcis-22555	85	37	)	)	PUNCT
fcis-22555	85	38	.	.	PUNCT
fcis-22555	86	1	besides	besides	SCONJ
fcis-22555	86	2	,	,	PUNCT
fcis-22555	86	3	with	with	ADP
fcis-22555	86	4	high	high	ADJ
fcis-22555	86	5	engagement	engagement	NOUN
fcis-22555	86	6	,	,	PUNCT
fcis-22555	86	7	employees	employee	NOUN
fcis-22555	86	8	may	may	AUX
fcis-22555	86	9	try	try	VERB
fcis-22555	86	10	to	to	PART
fcis-22555	86	11	explore	explore	VERB
fcis-22555	86	12	different	different	ADJ
fcis-22555	86	13	functions	function	NOUN
fcis-22555	86	14	of	of	ADP
fcis-22555	86	15	crms	crm	NOUN
fcis-22555	86	16	to	to	PART
fcis-22555	86	17	deal	deal	VERB
fcis-22555	86	18	with	with	ADP
fcis-22555	86	19	unstructured	unstructured	ADJ
fcis-22555	86	20	tasks	task	NOUN
fcis-22555	86	21	such	such	ADJ
fcis-22555	86	22	as	as	ADP
fcis-22555	86	23	mining	mining	NOUN
fcis-22555	86	24	clues	clue	NOUN
fcis-22555	86	25	from	from	ADP
fcis-22555	86	26	customer	customer	NOUN
fcis-22555	86	27	database	database	NOUN
fcis-22555	86	28	so	so	SCONJ
fcis-22555	86	29	as	as	SCONJ
fcis-22555	86	30	to	to	PART
fcis-22555	86	31	provide	provide	VERB
fcis-22555	86	32	personalized	personalized	ADJ
fcis-22555	86	33	services	service	NOUN
fcis-22555	86	34	.	.	PUNCT
fcis-22555	87	1	further	far	ADV
fcis-22555	87	2	,	,	PUNCT
fcis-22555	87	3	customer	customer	NOUN
fcis-22555	87	4	orientation	orientation	NOUN
fcis-22555	87	5	is	be	AUX
fcis-22555	87	6	likely	likely	ADJ
fcis-22555	87	7	to	to	PART
fcis-22555	87	8	reduce	reduce	VERB
fcis-22555	87	9	perceived	perceive	VERB
fcis-22555	87	10	role	role	NOUN
fcis-22555	87	11	ambiguity	ambiguity	NOUN
fcis-22555	87	12	and	and	CCONJ
fcis-22555	87	13	conflict	conflict	NOUN
fcis-22555	87	14	and	and	CCONJ
fcis-22555	87	15	decreases	decrease	VERB
fcis-22555	87	16	job	job	NOUN
fcis-22555	87	17	stress	stress	NOUN
fcis-22555	87	18	among	among	ADP
fcis-22555	87	19	frontline	frontline	NOUN
fcis-22555	87	20	employees	employee	NOUN
fcis-22555	87	21	(	(	PUNCT
fcis-22555	87	22	zablah	zablah	PROPN
fcis-22555	87	23	et	et	PROPN
fcis-22555	87	24	al	al	PROPN
fcis-22555	87	25	.	.	PROPN
fcis-22555	87	26	,	,	PUNCT
fcis-22555	87	27	2012	2012	NUM
fcis-22555	87	28	)	)	PUNCT
fcis-22555	87	29	.	.	PUNCT
fcis-22555	88	1	employees	employee	NOUN
fcis-22555	88	2	are	be	AUX
fcis-22555	88	3	enabled	enable	VERB
fcis-22555	88	4	to	to	PART
fcis-22555	88	5	work	work	VERB
fcis-22555	88	6	efficiently	efficiently	ADV
fcis-22555	88	7	and	and	CCONJ
fcis-22555	88	8	creatively	creatively	ADV
fcis-22555	88	9	with	with	ADP
fcis-22555	88	10	exploitative	exploitative	ADJ
fcis-22555	88	11	and	and	CCONJ
fcis-22555	88	12	explorative	explorative	ADJ
fcis-22555	88	13	crms	crm	NOUN
fcis-22555	88	14	usage	usage	NOUN
fcis-22555	88	15	.	.	PUNCT
fcis-22555	89	1	therefore	therefore	ADV
fcis-22555	89	2	,	,	PUNCT
fcis-22555	89	3	we	we	PRON
fcis-22555	89	4	proposed	propose	VERB
fcis-22555	89	5	that	that	SCONJ
fcis-22555	89	6	customer	customer	NOUN
fcis-22555	89	7	orientation	orientation	NOUN
fcis-22555	89	8	can	can	AUX
fcis-22555	89	9	promote	promote	VERB
fcis-22555	89	10	both	both	DET
fcis-22555	89	11	crms	crm	NOUN
fcis-22555	89	12	exploitative	exploitative	ADJ
fcis-22555	89	13	usage	usage	NOUN
fcis-22555	89	14	and	and	CCONJ
fcis-22555	89	15	explorative	explorative	ADJ
fcis-22555	89	16	usage	usage	NOUN
fcis-22555	89	17	behaviors	behavior	NOUN
fcis-22555	89	18	.	.	PUNCT
fcis-22555	90	1	h1a	h1a	NOUN
fcis-22555	90	2	:	:	PUNCT
fcis-22555	90	3	focusing	focus	VERB
fcis-22555	90	4	on	on	ADP
fcis-22555	90	5	customer	customer	NOUN
fcis-22555	90	6	orientation	orientation	NOUN
fcis-22555	90	7	is	be	AUX
fcis-22555	90	8	positively	positively	ADV
fcis-22555	90	9	related	relate	VERB
fcis-22555	90	10	with	with	ADP
fcis-22555	90	11	crms	crm	NOUN
fcis-22555	90	12	exploitative	exploitative	ADJ
fcis-22555	90	13	usage	usage	NOUN
fcis-22555	90	14	.	.	PUNCT
fcis-22555	91	1	h1b	h1b	NOUN
fcis-22555	91	2	:	:	PUNCT
fcis-22555	91	3	focusing	focus	VERB
fcis-22555	91	4	on	on	ADP
fcis-22555	91	5	customer	customer	NOUN
fcis-22555	91	6	orientation	orientation	NOUN
fcis-22555	91	7	is	be	AUX
fcis-22555	91	8	positively	positively	ADV
fcis-22555	91	9	related	relate	VERB
fcis-22555	91	10	with	with	ADP
fcis-22555	91	11	crms	crm	NOUN
fcis-22555	91	12	explorative	explorative	ADJ
fcis-22555	91	13	usage	usage	NOUN
fcis-22555	91	14	.	.	PUNCT
fcis-22555	92	1	3.2.2	3.2.2	NUM
fcis-22555	92	2	.	.	PUNCT
fcis-22555	92	3	effect	effect	NOUN
fcis-22555	92	4	of	of	ADP
fcis-22555	92	5	crms	crm	NOUN
fcis-22555	92	6	exploitative	exploitative	ADJ
fcis-22555	92	7	and	and	CCONJ
fcis-22555	92	8	explorative	explorative	ADJ
fcis-22555	92	9	usage	usage	NOUN
fcis-22555	92	10	on	on	ADP
fcis-22555	92	11	employees	employee	NOUN
fcis-22555	92	12	’	’	PART
fcis-22555	92	13	service	service	NOUN
fcis-22555	92	14	performance	performance	NOUN
fcis-22555	92	15	exploitative	exploitative	ADJ
fcis-22555	92	16	usage	usage	NOUN
fcis-22555	92	17	and	and	CCONJ
fcis-22555	92	18	explorative	explorative	ADJ
fcis-22555	92	19	usage	usage	NOUN
fcis-22555	92	20	are	be	AUX
fcis-22555	92	21	types	type	NOUN
fcis-22555	92	22	of	of	ADP
fcis-22555	92	23	is	be	AUX
fcis-22555	92	24	usage	usage	NOUN
fcis-22555	92	25	in	in	ADP
fcis-22555	92	26	the	the	DET
fcis-22555	92	27	is	be	AUX
fcis-22555	92	28	infusion	infusion	NOUN
fcis-22555	92	29	stage	stage	NOUN
fcis-22555	92	30	.	.	PUNCT
fcis-22555	93	1	crms	crm	NOUN
fcis-22555	93	2	exploitative	exploitative	ADJ
fcis-22555	93	3	usage	usage	NOUN
fcis-22555	93	4	emphasizes	emphasize	VERB
fcis-22555	93	5	efficiency	efficiency	NOUN
fcis-22555	93	6	and	and	CCONJ
fcis-22555	93	7	productivity	productivity	NOUN
fcis-22555	93	8	(	(	PUNCT
fcis-22555	93	9	koo	koo	PROPN
fcis-22555	93	10	et	et	PROPN
fcis-22555	93	11	al	al	PROPN
fcis-22555	93	12	.	.	PROPN
fcis-22555	93	13	,	,	PUNCT
fcis-22555	93	14	2015	2015	NUM
fcis-22555	93	15	)	)	PUNCT
fcis-22555	93	16	.	.	PUNCT
fcis-22555	94	1	it	it	PRON
fcis-22555	94	2	requires	require	VERB
fcis-22555	94	3	a	a	DET
fcis-22555	94	4	little	little	ADJ
fcis-22555	94	5	degree	degree	NOUN
fcis-22555	94	6	of	of	ADP
fcis-22555	94	7	learning	learning	NOUN
fcis-22555	94	8	,	,	PUNCT
fcis-22555	94	9	enhances	enhance	VERB
fcis-22555	94	10	existing	exist	VERB
fcis-22555	94	11	knowledge	knowledge	NOUN
fcis-22555	94	12	(	(	PUNCT
fcis-22555	94	13	e.g.	e.g.	ADV
fcis-22555	94	14	,	,	PUNCT
fcis-22555	94	15	using	use	VERB
fcis-22555	94	16	the	the	DET
fcis-22555	94	17	same	same	ADJ
fcis-22555	94	18	feature	feature	NOUN
fcis-22555	94	19	of	of	ADP
fcis-22555	94	20	crm	crm	NOUN
fcis-22555	94	21	)	)	PUNCT
fcis-22555	94	22	,	,	PUNCT
fcis-22555	94	23	and	and	CCONJ
fcis-22555	94	24	denotes	denote	VERB
fcis-22555	94	25	the	the	DET
fcis-22555	94	26	repetition	repetition	NOUN
fcis-22555	94	27	of	of	ADP
fcis-22555	94	28	a	a	DET
fcis-22555	94	29	specific	specific	ADJ
fcis-22555	94	30	set	set	NOUN
fcis-22555	94	31	of	of	ADP
fcis-22555	94	32	usage	usage	NOUN
fcis-22555	94	33	methods	method	NOUN
fcis-22555	94	34	in	in	ADP
fcis-22555	94	35	order	order	NOUN
fcis-22555	94	36	to	to	PART
fcis-22555	94	37	comply	comply	VERB
fcis-22555	94	38	with	with	ADP
fcis-22555	94	39	typical	typical	ADJ
fcis-22555	94	40	work	work	NOUN
fcis-22555	94	41	processes	process	NOUN
fcis-22555	94	42	(	(	PUNCT
fcis-22555	94	43	luo	luo	PROPN
fcis-22555	94	44	&	&	CCONJ
fcis-22555	94	45	ling	ling	PROPN
fcis-22555	94	46	,	,	PUNCT
fcis-22555	94	47	2013	2013	NUM
fcis-22555	94	48	)	)	PUNCT
fcis-22555	94	49	.	.	PUNCT
fcis-22555	95	1	it	it	PRON
fcis-22555	95	2	denotes	denote	VERB
fcis-22555	95	3	that	that	SCONJ
fcis-22555	95	4	staff	staff	NOUN
fcis-22555	95	5	members	member	NOUN
fcis-22555	95	6	adhere	adhere	VERB
fcis-22555	95	7	to	to	ADP
fcis-22555	95	8	and	and	CCONJ
fcis-22555	95	9	are	be	AUX
fcis-22555	95	10	conversant	conversant	ADJ
fcis-22555	95	11	with	with	ADP
fcis-22555	95	12	a	a	DET
fcis-22555	95	13	set	set	NOUN
fcis-22555	95	14	of	of	ADP
fcis-22555	95	15	established	establish	VERB
fcis-22555	95	16	guidelines	guideline	NOUN
fcis-22555	95	17	and	and	CCONJ
fcis-22555	95	18	protocols	protocol	NOUN
fcis-22555	95	19	for	for	ADP
fcis-22555	95	20	the	the	DET
fcis-22555	95	21	use	use	NOUN
fcis-22555	95	22	of	of	ADP
fcis-22555	95	23	crms	crm	NOUN
fcis-22555	95	24	,	,	PUNCT
fcis-22555	95	25	and	and	CCONJ
fcis-22555	95	26	they	they	PRON
fcis-22555	95	27	facilitate	facilitate	VERB
fcis-22555	95	28	the	the	DET
fcis-22555	95	29	integration	integration	NOUN
fcis-22555	95	30	of	of	ADP
fcis-22555	95	31	crms	crm	NOUN
fcis-22555	95	32	use	use	VERB
fcis-22555	95	33	with	with	ADP
fcis-22555	95	34	work	work	NOUN
fcis-22555	95	35	processes	process	NOUN
fcis-22555	95	36	.	.	PUNCT
fcis-22555	96	1	therefore	therefore	ADV
fcis-22555	96	2	,	,	PUNCT
fcis-22555	96	3	exploitative	exploitative	ADJ
fcis-22555	96	4	usage	usage	NOUN
fcis-22555	96	5	of	of	ADP
fcis-22555	96	6	crms	crm	NOUN
fcis-22555	96	7	improves	improve	VERB
fcis-22555	96	8	frontline	frontline	NOUN
fcis-22555	96	9	employees	employee	NOUN
fcis-22555	96	10	’	’	PART
fcis-22555	96	11	service	service	NOUN
fcis-22555	96	12	efficiency	efficiency	NOUN
fcis-22555	96	13	by	by	ADP
fcis-22555	96	14	using	use	VERB
fcis-22555	96	15	routine	routine	ADJ
fcis-22555	96	16	solutions	solution	NOUN
fcis-22555	96	17	to	to	PART
fcis-22555	96	18	solve	solve	VERB
fcis-22555	96	19	problems	problem	NOUN
fcis-22555	96	20	as	as	ADV
fcis-22555	96	21	soon	soon	ADV
fcis-22555	96	22	as	as	ADP
fcis-22555	96	23	possible	possible	ADJ
fcis-22555	96	24	.	.	PUNCT
fcis-22555	97	1	to	to	ADP
fcis-22555	97	2	the	the	DET
fcis-22555	97	3	opposite	opposite	ADJ
fcis-22555	97	4	,	,	PUNCT
fcis-22555	97	5	explorative	explorative	ADJ
fcis-22555	97	6	usage	usage	NOUN
fcis-22555	97	7	behavior	behavior	NOUN
fcis-22555	97	8	focuses	focus	VERB
fcis-22555	97	9	on	on	ADP
fcis-22555	97	10	improvement	improvement	NOUN
fcis-22555	97	11	,	,	PUNCT
fcis-22555	97	12	creativity	creativity	NOUN
fcis-22555	97	13	and	and	CCONJ
fcis-22555	97	14	“	"	PUNCT
fcis-22555	97	15	doing	do	VERB
fcis-22555	97	16	differently	differently	ADV
fcis-22555	97	17	”	"	PUNCT
fcis-22555	97	18	(	(	PUNCT
fcis-22555	97	19	feng	feng	NOUN
fcis-22555	97	20	,	,	PUNCT
fcis-22555	97	21	2021	2021	NUM
fcis-22555	97	22	)	)	PUNCT
fcis-22555	97	23	.	.	PUNCT
fcis-22555	98	1	through	through	ADP
fcis-22555	98	2	explorative	explorative	ADJ
fcis-22555	98	3	usage	usage	NOUN
fcis-22555	98	4	,	,	PUNCT
fcis-22555	98	5	staff	staff	NOUN
fcis-22555	98	6	members	member	NOUN
fcis-22555	98	7	discover	discover	VERB
fcis-22555	98	8	effective	effective	ADJ
fcis-22555	98	9	ways	way	NOUN
fcis-22555	98	10	to	to	PART
fcis-22555	98	11	use	use	VERB
fcis-22555	98	12	crms	crm	NOUN
fcis-22555	98	13	capabilities	capability	NOUN
fcis-22555	98	14	,	,	PUNCT
fcis-22555	98	15	try	try	VERB
fcis-22555	98	16	out	out	ADP
fcis-22555	98	17	new	new	ADJ
fcis-22555	98	18	features	feature	NOUN
fcis-22555	98	19	,	,	PUNCT
fcis-22555	98	20	and	and	CCONJ
fcis-22555	98	21	creatively	creatively	ADV
fcis-22555	98	22	apply	apply	VERB
fcis-22555	98	23	them	they	PRON
fcis-22555	98	24	to	to	PART
fcis-22555	98	25	enhance	enhance	VERB
fcis-22555	98	26	work	work	NOUN
fcis-22555	98	27	completion	completion	NOUN
fcis-22555	98	28	or	or	CCONJ
fcis-22555	98	29	task	task	NOUN
fcis-22555	98	30	flow	flow	NOUN
fcis-22555	98	31	(	(	PUNCT
fcis-22555	98	32	jasperson	jasperson	PROPN
fcis-22555	98	33	et	et	PROPN
fcis-22555	98	34	al	al	PROPN
fcis-22555	98	35	.	.	PROPN
fcis-22555	98	36	,	,	PUNCT
fcis-22555	98	37	2005	2005	NUM
fcis-22555	98	38	)	)	PUNCT
fcis-22555	98	39	.	.	PUNCT
fcis-22555	99	1	therefore	therefore	ADV
fcis-22555	99	2	,	,	PUNCT
fcis-22555	99	3	we	we	PRON
fcis-22555	99	4	propose	propose	VERB
fcis-22555	99	5	that	that	SCONJ
fcis-22555	99	6	both	both	DET
fcis-22555	99	7	crms	crm	NOUN
fcis-22555	99	8	exploitative	exploitative	ADJ
fcis-22555	99	9	usage	usage	NOUN
fcis-22555	99	10	and	and	CCONJ
fcis-22555	99	11	explorative	explorative	ADJ
fcis-22555	99	12	usage	usage	NOUN
fcis-22555	99	13	are	be	AUX
fcis-22555	99	14	beneficial	beneficial	ADJ
fcis-22555	99	15	to	to	ADP
fcis-22555	99	16	employees	employee	NOUN
fcis-22555	99	17	’	’	PART
fcis-22555	99	18	service	service	NOUN
fcis-22555	99	19	performance	performance	NOUN
fcis-22555	99	20	.	.	PUNCT
fcis-22555	100	1	h2a	h2a	PROPN
fcis-22555	100	2	:	:	PUNCT
fcis-22555	100	3	crms	crm	NOUN
fcis-22555	100	4	exploitative	exploitative	ADJ
fcis-22555	100	5	usage	usage	NOUN
fcis-22555	100	6	is	be	AUX
fcis-22555	100	7	positively	positively	ADV
fcis-22555	100	8	related	relate	VERB
fcis-22555	100	9	to	to	ADP
fcis-22555	100	10	employees	employee	NOUN
fcis-22555	100	11	’	’	PART
fcis-22555	100	12	service	service	NOUN
fcis-22555	100	13	performance	performance	NOUN
fcis-22555	100	14	.	.	PUNCT
fcis-22555	101	1	h2b	h2b	PROPN
fcis-22555	101	2	:	:	PUNCT
fcis-22555	101	3	crms	crm	NOUN
fcis-22555	101	4	explorative	explorative	ADJ
fcis-22555	101	5	usage	usage	NOUN
fcis-22555	101	6	is	be	AUX
fcis-22555	101	7	positively	positively	ADV
fcis-22555	101	8	related	relate	VERB
fcis-22555	101	9	to	to	ADP
fcis-22555	101	10	employees	employee	NOUN
fcis-22555	101	11	’	’	PART
fcis-22555	101	12	service	service	NOUN
fcis-22555	101	13	performance	performance	NOUN
fcis-22555	101	14	.	.	PUNCT
fcis-22555	102	1	3.2.3	3.2.3	X
fcis-22555	102	2	.	.	PUNCT
fcis-22555	102	3	effects	effect	NOUN
fcis-22555	102	4	of	of	ADP
fcis-22555	102	5	leader	leader	NOUN
fcis-22555	102	6	efficacy	efficacy	NOUN
fcis-22555	102	7	leader	leader	NOUN
fcis-22555	102	8	efficacy	efficacy	NOUN
fcis-22555	102	9	reflects	reflect	VERB
fcis-22555	102	10	leaders	leader	NOUN
fcis-22555	102	11	’	’	PART
fcis-22555	102	12	beliefs	belief	NOUN
fcis-22555	102	13	regarding	regard	VERB
fcis-22555	102	14	their	their	PRON
fcis-22555	102	15	abilities	ability	NOUN
fcis-22555	102	16	to	to	AUX
fcis-22555	102	17	self	self	NOUN
fcis-22555	102	18	-	-	PUNCT
fcis-22555	102	19	motivate	motivate	VERB
fcis-22555	102	20	that	that	SCONJ
fcis-22555	102	21	in	in	ADP
fcis-22555	102	22	turn	turn	NOUN
fcis-22555	102	23	motivate	motivate	VERB
fcis-22555	102	24	others	other	NOUN
fcis-22555	102	25	to	to	PART
fcis-22555	102	26	act	act	VERB
fcis-22555	102	27	(	(	PUNCT
fcis-22555	102	28	hannah	hannah	PROPN
fcis-22555	102	29	et	et	PROPN
fcis-22555	102	30	al	al	PROPN
fcis-22555	102	31	.	.	PROPN
fcis-22555	102	32	,	,	PUNCT
fcis-22555	102	33	2012	2012	NUM
fcis-22555	102	34	;	;	PUNCT
fcis-22555	102	35	yukl	yukl	NOUN
fcis-22555	102	36	,	,	PUNCT
fcis-22555	102	37	2006	2006	NUM
fcis-22555	102	38	)	)	PUNCT
fcis-22555	102	39	.	.	PUNCT
fcis-22555	103	1	not	not	PART
fcis-22555	103	2	only	only	ADV
fcis-22555	103	3	was	be	AUX
fcis-22555	103	4	leader	leader	NOUN
fcis-22555	103	5	efficacy	efficacy	NOUN
fcis-22555	103	6	associated	associate	VERB
fcis-22555	103	7	with	with	ADP
fcis-22555	103	8	higher	high	ADJ
fcis-22555	103	9	individual	individual	ADJ
fcis-22555	103	10	leader	leader	NOUN
fcis-22555	103	11	performance	performance	NOUN
fcis-22555	103	12	,	,	PUNCT
fcis-22555	103	13	but	but	CCONJ
fcis-22555	103	14	it	it	PRON
fcis-22555	103	15	was	be	AUX
fcis-22555	103	16	also	also	ADV
fcis-22555	103	17	associated	associate	VERB
fcis-22555	103	18	with	with	ADP
fcis-22555	103	19	higher	high	ADJ
fcis-22555	103	20	group	group	NOUN
fcis-22555	103	21	performance	performance	NOUN
fcis-22555	103	22	.	.	PUNCT
fcis-22555	104	1	when	when	SCONJ
fcis-22555	104	2	leaders	leader	NOUN
fcis-22555	104	3	can	can	AUX
fcis-22555	104	4	affect	affect	VERB
fcis-22555	104	5	and	and	CCONJ
fcis-22555	104	6	change	change	VERB
fcis-22555	104	7	followers	follower	NOUN
fcis-22555	104	8	’	'	PUNCT
fcis-22555	104	9	cognition	cognition	NOUN
fcis-22555	104	10	and	and	CCONJ
fcis-22555	104	11	behaviors	behavior	NOUN
fcis-22555	104	12	to	to	PART
fcis-22555	104	13	translate	translate	VERB
fcis-22555	104	14	leader	leader	NOUN
fcis-22555	104	15	behaviors	behavior	NOUN
fcis-22555	104	16	into	into	ADP
fcis-22555	104	17	follower	follower	NOUN
fcis-22555	104	18	actions	action	NOUN
fcis-22555	104	19	,	,	PUNCT
fcis-22555	104	20	it	it	PRON
fcis-22555	104	21	seems	seem	VERB
fcis-22555	104	22	to	to	PART
fcis-22555	104	23	be	be	AUX
fcis-22555	104	24	effective	effective	ADJ
fcis-22555	104	25	leadership	leadership	NOUN
fcis-22555	104	26	(	(	PUNCT
fcis-22555	104	27	xu	xu	PROPN
fcis-22555	104	28	&	&	CCONJ
fcis-22555	104	29	wang	wang	PROPN
fcis-22555	104	30	,	,	PUNCT
fcis-22555	104	31	2008	2008	NUM
fcis-22555	104	32	)	)	PUNCT
fcis-22555	104	33	.	.	PUNCT
fcis-22555	105	1	researches	research	NOUN
fcis-22555	105	2	suggested	suggest	VERB
fcis-22555	105	3	that	that	SCONJ
fcis-22555	105	4	leader	leader	NOUN
fcis-22555	105	5	was	be	AUX
fcis-22555	105	6	found	find	VERB
fcis-22555	105	7	to	to	PART
fcis-22555	105	8	be	be	AUX
fcis-22555	105	9	greatly	greatly	ADV
fcis-22555	105	10	related	relate	VERB
fcis-22555	105	11	to	to	ADP
fcis-22555	105	12	employees	employee	NOUN
fcis-22555	105	13	’	’	PART
fcis-22555	105	14	behaviors	behavior	NOUN
fcis-22555	105	15	and	and	CCONJ
fcis-22555	105	16	performance	performance	NOUN
fcis-22555	105	17	(	(	PUNCT
fcis-22555	105	18	yukl	yukl	NOUN
fcis-22555	105	19	,	,	PUNCT
fcis-22555	105	20	2006	2006	NUM
fcis-22555	105	21	;	;	PUNCT
fcis-22555	106	1	hannah	hannah	PROPN
fcis-22555	106	2	et	et	PROPN
fcis-22555	106	3	al	al	PROPN
fcis-22555	106	4	.	.	PROPN
fcis-22555	106	5	,	,	PUNCT
fcis-22555	106	6	2012	2012	NUM
fcis-22555	106	7	)	)	PUNCT
fcis-22555	106	8	.	.	PUNCT
fcis-22555	107	1	it	it	PRON
fcis-22555	107	2	can	can	AUX
fcis-22555	107	3	influence	influence	VERB
fcis-22555	107	4	subsequent	subsequent	ADJ
fcis-22555	107	5	cognitions	cognition	NOUN
fcis-22555	107	6	,	,	PUNCT
fcis-22555	107	7	affect	affect	VERB
fcis-22555	107	8	and	and	CCONJ
fcis-22555	107	9	behaviors	behavior	NOUN
fcis-22555	107	10	through	through	ADP
fcis-22555	107	11	operating	operate	VERB
fcis-22555	107	12	within	within	ADP
fcis-22555	107	13	leaders	leader	NOUN
fcis-22555	107	14	’	'	PUNCT
fcis-22555	107	15	selfsystems	selfsystem	NOUN
fcis-22555	107	16	,	,	PUNCT
fcis-22555	107	17	then	then	ADV
fcis-22555	107	18	affect	affect	VERB
fcis-22555	107	19	employees	employee	NOUN
fcis-22555	107	20	’	’	PART
fcis-22555	107	21	service	service	NOUN
fcis-22555	107	22	performance	performance	NOUN
fcis-22555	107	23	.	.	PUNCT
fcis-22555	108	1	h3	h3	NOUN
fcis-22555	108	2	:	:	PUNCT
fcis-22555	108	3	leader	leader	NOUN
fcis-22555	108	4	efficacy	efficacy	NOUN
fcis-22555	108	5	can	can	AUX
fcis-22555	108	6	positively	positively	ADV
fcis-22555	108	7	affect	affect	VERB
fcis-22555	108	8	employees	employee	NOUN
fcis-22555	108	9	’	’	PART
fcis-22555	108	10	service	service	NOUN
fcis-22555	108	11	performance	performance	NOUN
fcis-22555	108	12	.	.	PUNCT
fcis-22555	109	1	in	in	ADP
fcis-22555	109	2	fact	fact	NOUN
fcis-22555	109	3	,	,	PUNCT
fcis-22555	109	4	the	the	DET
fcis-22555	109	5	relationship	relationship	NOUN
fcis-22555	109	6	between	between	ADP
fcis-22555	109	7	leaders	leader	NOUN
fcis-22555	109	8	and	and	CCONJ
fcis-22555	109	9	employee	employee	NOUN
fcis-22555	109	10	performance	performance	NOUN
fcis-22555	109	11	is	be	AUX
fcis-22555	109	12	complex	complex	ADJ
fcis-22555	109	13	.	.	PUNCT
fcis-22555	110	1	its	its	PRON
fcis-22555	110	2	effects	effect	NOUN
fcis-22555	110	3	may	may	AUX
fcis-22555	110	4	be	be	AUX
fcis-22555	110	5	vital	vital	ADJ
fcis-22555	110	6	,	,	PUNCT
fcis-22555	110	7	insignificant	insignificant	ADJ
fcis-22555	110	8	or	or	CCONJ
fcis-22555	110	9	even	even	ADV
fcis-22555	110	10	harmful	harmful	ADJ
fcis-22555	110	11	.	.	PUNCT
fcis-22555	111	1	there	there	PRON
fcis-22555	111	2	exist	exist	VERB
fcis-22555	111	3	some	some	DET
fcis-22555	111	4	factors	factor	NOUN
fcis-22555	111	5	to	to	PART
fcis-22555	111	6	act	act	VERB
fcis-22555	111	7	as	as	ADP
fcis-22555	111	8	leadership	leadership	NOUN
fcis-22555	111	9	substitutes	substitute	NOUN
fcis-22555	111	10	,	,	PUNCT
fcis-22555	111	11	such	such	ADJ
fcis-22555	111	12	as	as	ADP
fcis-22555	111	13	information	information	NOUN
fcis-22555	111	14	technology	technology	NOUN
fcis-22555	111	15	,	,	PUNCT
fcis-22555	111	16	which	which	PRON
fcis-22555	111	17	partly	partly	ADV
fcis-22555	111	18	replace	replace	VERB
fcis-22555	111	19	the	the	DET
fcis-22555	111	20	role	role	NOUN
fcis-22555	111	21	leaders	leader	NOUN
fcis-22555	111	22	play	play	VERB
fcis-22555	111	23	.	.	PUNCT
fcis-22555	112	1	thus	thus	ADV
fcis-22555	112	2	,	,	PUNCT
fcis-22555	112	3	when	when	SCONJ
fcis-22555	112	4	employees	employee	NOUN
fcis-22555	112	5	apply	apply	VERB
fcis-22555	112	6	crms	crm	NOUN
fcis-22555	112	7	in	in	ADP
fcis-22555	112	8	a	a	DET
fcis-22555	112	9	conventional	conventional	ADJ
fcis-22555	112	10	way	way	NOUN
fcis-22555	112	11	,	,	PUNCT
fcis-22555	112	12	employees	employee	NOUN
fcis-22555	112	13	can	can	AUX
fcis-22555	112	14	make	make	VERB
fcis-22555	112	15	independent	independent	ADJ
fcis-22555	112	16	decisions	decision	NOUN
fcis-22555	112	17	directly	directly	ADV
fcis-22555	112	18	according	accord	VERB
fcis-22555	112	19	to	to	ADP
fcis-22555	112	20	customer	customer	NOUN
fcis-22555	112	21	and	and	CCONJ
fcis-22555	112	22	product	product	NOUN
fcis-22555	112	23	information	information	NOUN
fcis-22555	112	24	provided	provide	VERB
fcis-22555	112	25	by	by	ADP
fcis-22555	112	26	crms	crm	NOUN
fcis-22555	112	27	,	,	PUNCT
fcis-22555	112	28	which	which	PRON
fcis-22555	112	29	is	be	AUX
fcis-22555	112	30	not	not	PART
fcis-22555	112	31	highly	highly	ADV
fcis-22555	112	32	dependent	dependent	ADJ
fcis-22555	112	33	on	on	ADP
fcis-22555	112	34	leaders	leader	NOUN
fcis-22555	112	35	,	,	PUNCT
fcis-22555	112	36	and	and	CCONJ
fcis-22555	112	37	even	even	ADV
fcis-22555	112	38	crms	crm	NOUN
fcis-22555	112	39	can	can	AUX
fcis-22555	112	40	completely	completely	ADV
fcis-22555	112	41	/	/	SYM
fcis-22555	112	42	partially	partially	ADV
fcis-22555	112	43	replace	replace	VERB
fcis-22555	112	44	the	the	DET
fcis-22555	112	45	role	role	NOUN
fcis-22555	112	46	of	of	ADP
fcis-22555	112	47	leaders	leader	NOUN
fcis-22555	112	48	.	.	PUNCT
fcis-22555	113	1	tasks	task	NOUN
fcis-22555	113	2	hence	hence	ADV
fcis-22555	113	3	are	be	AUX
fcis-22555	113	4	accomplished	accomplish	VERB
fcis-22555	113	5	efficiently	efficiently	ADV
fcis-22555	113	6	and	and	CCONJ
fcis-22555	113	7	the	the	DET
fcis-22555	113	8	role	role	NOUN
fcis-22555	113	9	of	of	ADP
fcis-22555	113	10	leader	leader	NOUN
fcis-22555	113	11	efficacy	efficacy	NOUN
fcis-22555	113	12	is	be	AUX
fcis-22555	113	13	not	not	PART
fcis-22555	113	14	necessarily	necessarily	ADV
fcis-22555	113	15	translated	translate	VERB
fcis-22555	113	16	to	to	ADP
fcis-22555	113	17	the	the	DET
fcis-22555	113	18	subordinates	subordinate	NOUN
fcis-22555	113	19	.	.	PUNCT
fcis-22555	114	1	accordingly	accordingly	ADV
fcis-22555	114	2	,	,	PUNCT
fcis-22555	114	3	16	16	NUM
fcis-22555	114	4	the	the	DET
fcis-22555	114	5	crms	crm	NOUN
fcis-22555	114	6	exploitative	exploitative	ADJ
fcis-22555	114	7	usage	usage	NOUN
fcis-22555	114	8	behavior	behavior	NOUN
fcis-22555	114	9	substitutes	substitute	VERB
fcis-22555	114	10	the	the	DET
fcis-22555	114	11	effects	effect	NOUN
fcis-22555	114	12	of	of	ADP
fcis-22555	114	13	leadership	leadership	NOUN
fcis-22555	114	14	.	.	PUNCT
fcis-22555	115	1	however	however	ADV
fcis-22555	115	2	,	,	PUNCT
fcis-22555	115	3	when	when	SCONJ
fcis-22555	115	4	employees	employee	NOUN
fcis-22555	115	5	intend	intend	VERB
fcis-22555	115	6	to	to	PART
fcis-22555	115	7	adapt	adapt	VERB
fcis-22555	115	8	work	work	NOUN
fcis-22555	115	9	procedures	procedure	NOUN
fcis-22555	115	10	or	or	CCONJ
fcis-22555	115	11	develop	develop	VERB
fcis-22555	115	12	new	new	ADJ
fcis-22555	115	13	solutions	solution	NOUN
fcis-22555	115	14	,	,	PUNCT
fcis-22555	115	15	employees	employee	NOUN
fcis-22555	115	16	prefer	prefer	VERB
fcis-22555	115	17	to	to	PART
fcis-22555	115	18	take	take	VERB
fcis-22555	115	19	actions	action	NOUN
fcis-22555	115	20	after	after	ADP
fcis-22555	115	21	getting	get	VERB
fcis-22555	115	22	the	the	DET
fcis-22555	115	23	support	support	NOUN
fcis-22555	115	24	of	of	ADP
fcis-22555	115	25	leaders	leader	NOUN
fcis-22555	115	26	.	.	PUNCT
fcis-22555	116	1	it	it	PRON
fcis-22555	116	2	is	be	AUX
fcis-22555	116	3	especially	especially	ADV
fcis-22555	116	4	true	true	ADJ
fcis-22555	116	5	in	in	ADP
fcis-22555	116	6	banks	bank	NOUN
fcis-22555	116	7	.	.	PUNCT
fcis-22555	117	1	during	during	ADP
fcis-22555	117	2	the	the	DET
fcis-22555	117	3	process	process	NOUN
fcis-22555	117	4	,	,	PUNCT
fcis-22555	117	5	frontline	frontline	NOUN
fcis-22555	117	6	employees	employee	NOUN
fcis-22555	117	7	also	also	ADV
fcis-22555	117	8	can	can	AUX
fcis-22555	117	9	create	create	VERB
fcis-22555	117	10	new	new	ADJ
fcis-22555	117	11	knowledge	knowledge	NOUN
fcis-22555	117	12	and	and	CCONJ
fcis-22555	117	13	improve	improve	VERB
fcis-22555	117	14	solutions	solution	NOUN
fcis-22555	117	15	for	for	ADP
fcis-22555	117	16	future	future	ADJ
fcis-22555	117	17	tasks	task	NOUN
fcis-22555	117	18	.	.	PUNCT
fcis-22555	118	1	leader	leader	NOUN
fcis-22555	118	2	efficacy	efficacy	NOUN
fcis-22555	118	3	will	will	AUX
fcis-22555	118	4	play	play	VERB
fcis-22555	118	5	an	an	DET
fcis-22555	118	6	important	important	ADJ
fcis-22555	118	7	role	role	NOUN
fcis-22555	118	8	in	in	ADP
fcis-22555	118	9	this	this	DET
fcis-22555	118	10	case	case	NOUN
fcis-22555	118	11	to	to	PART
fcis-22555	118	12	monitor	monitor	VERB
fcis-22555	118	13	,	,	PUNCT
fcis-22555	118	14	support	support	NOUN
fcis-22555	118	15	,	,	PUNCT
fcis-22555	118	16	and	and	CCONJ
fcis-22555	118	17	implement	implement	VERB
fcis-22555	118	18	employees	employee	NOUN
fcis-22555	118	19	’	’	PART
fcis-22555	118	20	adaptive	adaptive	ADJ
fcis-22555	118	21	behaviors	behavior	NOUN
fcis-22555	118	22	.	.	PUNCT
fcis-22555	119	1	thus	thus	ADV
fcis-22555	119	2	,	,	PUNCT
fcis-22555	119	3	we	we	PRON
fcis-22555	119	4	propose	propose	VERB
fcis-22555	119	5	that	that	SCONJ
fcis-22555	119	6	the	the	DET
fcis-22555	119	7	crms	crm	NOUN
fcis-22555	119	8	explorative	explorative	ADJ
fcis-22555	119	9	usage	usage	NOUN
fcis-22555	119	10	behavior	behavior	NOUN
fcis-22555	119	11	may	may	AUX
fcis-22555	119	12	complement	complement	VERB
fcis-22555	119	13	the	the	DET
fcis-22555	119	14	effects	effect	NOUN
fcis-22555	119	15	of	of	ADP
fcis-22555	119	16	leadership	leadership	NOUN
fcis-22555	119	17	instead	instead	ADV
fcis-22555	119	18	of	of	ADP
fcis-22555	119	19	substitution	substitution	NOUN
fcis-22555	119	20	.	.	PUNCT
fcis-22555	120	1	h4a	h4a	PROPN
fcis-22555	120	2	:	:	PUNCT
fcis-22555	120	3	the	the	DET
fcis-22555	120	4	crms	crm	NOUN
fcis-22555	120	5	exploitative	exploitative	ADJ
fcis-22555	120	6	usage	usage	NOUN
fcis-22555	120	7	behavior	behavior	NOUN
fcis-22555	120	8	is	be	AUX
fcis-22555	120	9	a	a	DET
fcis-22555	120	10	substitute	substitute	NOUN
fcis-22555	120	11	of	of	ADP
fcis-22555	120	12	leadership	leadership	NOUN
fcis-22555	120	13	.	.	PUNCT
fcis-22555	121	1	that	that	PRON
fcis-22555	121	2	is	be	AUX
fcis-22555	121	3	,	,	PUNCT
fcis-22555	121	4	there	there	PRON
fcis-22555	121	5	is	be	VERB
fcis-22555	121	6	a	a	DET
fcis-22555	121	7	negative	negative	ADJ
fcis-22555	121	8	interaction	interaction	NOUN
fcis-22555	121	9	between	between	ADP
fcis-22555	121	10	crms	crm	NOUN
fcis-22555	121	11	exploitative	exploitative	ADJ
fcis-22555	121	12	usage	usage	NOUN
fcis-22555	121	13	behavior	behavior	NOUN
fcis-22555	121	14	and	and	CCONJ
fcis-22555	121	15	leader	leader	NOUN
fcis-22555	121	16	self	self	NOUN
fcis-22555	121	17	-	-	PUNCT
fcis-22555	121	18	efficacy	efficacy	NOUN
fcis-22555	121	19	on	on	ADP
fcis-22555	121	20	employee	employee	NOUN
fcis-22555	121	21	service	service	NOUN
fcis-22555	121	22	performance	performance	NOUN
fcis-22555	121	23	.	.	PUNCT
fcis-22555	122	1	h4b	h4b	NOUN
fcis-22555	122	2	:	:	PUNCT
fcis-22555	122	3	the	the	DET
fcis-22555	122	4	crms	crm	NOUN
fcis-22555	122	5	explorative	explorative	ADJ
fcis-22555	122	6	usage	usage	NOUN
fcis-22555	122	7	behavior	behavior	NOUN
fcis-22555	122	8	is	be	AUX
fcis-22555	122	9	a	a	DET
fcis-22555	122	10	complement	complement	NOUN
fcis-22555	122	11	of	of	ADP
fcis-22555	122	12	leadership	leadership	NOUN
fcis-22555	122	13	.	.	PUNCT
fcis-22555	123	1	that	that	PRON
fcis-22555	123	2	is	be	AUX
fcis-22555	123	3	,	,	PUNCT
fcis-22555	123	4	there	there	PRON
fcis-22555	123	5	is	be	VERB
fcis-22555	123	6	a	a	DET
fcis-22555	123	7	positive	positive	ADJ
fcis-22555	123	8	interaction	interaction	NOUN
fcis-22555	123	9	effects	effect	NOUN
fcis-22555	123	10	between	between	ADP
fcis-22555	123	11	crms	crm	NOUN
fcis-22555	123	12	explorative	explorative	ADJ
fcis-22555	123	13	usage	usage	NOUN
fcis-22555	123	14	behavior	behavior	NOUN
fcis-22555	123	15	and	and	CCONJ
fcis-22555	123	16	leader	leader	NOUN
fcis-22555	123	17	self	self	NOUN
fcis-22555	123	18	-	-	PUNCT
fcis-22555	123	19	efficacy	efficacy	NOUN
fcis-22555	123	20	on	on	ADP
fcis-22555	123	21	employee	employee	NOUN
fcis-22555	123	22	service	service	NOUN
fcis-22555	123	23	performance	performance	NOUN
fcis-22555	123	24	.	.	PUNCT
fcis-22555	124	1	4	4	X
fcis-22555	124	2	.	.	X
fcis-22555	124	3	methodology	methodology	NOUN
fcis-22555	124	4	4.1	4.1	NUM
fcis-22555	124	5	.	.	PUNCT
fcis-22555	125	1	measures	measure	NOUN
fcis-22555	125	2	this	this	DET
fcis-22555	125	3	study	study	NOUN
fcis-22555	125	4	used	use	VERB
fcis-22555	125	5	a	a	DET
fcis-22555	125	6	questionnaire	questionnaire	NOUN
fcis-22555	125	7	survey	survey	NOUN
fcis-22555	125	8	to	to	PART
fcis-22555	125	9	collect	collect	VERB
fcis-22555	125	10	data	datum	NOUN
fcis-22555	125	11	and	and	CCONJ
fcis-22555	125	12	test	test	VERB
fcis-22555	125	13	the	the	DET
fcis-22555	125	14	research	research	NOUN
fcis-22555	125	15	model	model	NOUN
fcis-22555	125	16	.	.	PUNCT
fcis-22555	126	1	multiple	multiple	ADJ
fcis-22555	126	2	items	item	NOUN
fcis-22555	126	3	of	of	ADP
fcis-22555	126	4	all	all	DET
fcis-22555	126	5	latent	latent	NOUN
fcis-22555	126	6	categories	category	NOUN
fcis-22555	126	7	were	be	AUX
fcis-22555	126	8	measured	measure	VERB
fcis-22555	126	9	using	use	VERB
fcis-22555	126	10	seven	seven	NUM
fcis-22555	126	11	-	-	PUNCT
fcis-22555	126	12	point	point	NOUN
fcis-22555	126	13	likert	likert	NOUN
fcis-22555	126	14	scales	scale	NOUN
fcis-22555	126	15	anchored	anchor	VERB
fcis-22555	126	16	with	with	ADP
fcis-22555	126	17	"	"	PUNCT
fcis-22555	126	18	strongly	strongly	ADV
fcis-22555	126	19	disagree	disagree	VERB
fcis-22555	126	20	"	"	PUNCT
fcis-22555	126	21	to	to	PART
fcis-22555	126	22	"	"	PUNCT
fcis-22555	126	23	strongly	strongly	ADV
fcis-22555	126	24	agree	agree	VERB
fcis-22555	126	25	.	.	PUNCT
fcis-22555	126	26	"	"	PUNCT
fcis-22555	127	1	to	to	PART
fcis-22555	127	2	maintain	maintain	VERB
fcis-22555	127	3	reliability	reliability	NOUN
fcis-22555	127	4	and	and	CCONJ
fcis-22555	127	5	validity	validity	NOUN
fcis-22555	127	6	in	in	ADP
fcis-22555	127	7	questionnaire	questionnaire	NOUN
fcis-22555	127	8	,	,	PUNCT
fcis-22555	127	9	the	the	DET
fcis-22555	127	10	instruments	instrument	NOUN
fcis-22555	127	11	were	be	AUX
fcis-22555	127	12	selected	select	VERB
fcis-22555	127	13	from	from	ADP
fcis-22555	127	14	mature	mature	ADJ
fcis-22555	127	15	measuring	measuring	NOUN
fcis-22555	127	16	scales	scale	NOUN
fcis-22555	127	17	.	.	PUNCT
fcis-22555	128	1	the	the	DET
fcis-22555	128	2	measurements	measurement	NOUN
fcis-22555	128	3	for	for	ADP
fcis-22555	128	4	customer	customer	NOUN
fcis-22555	128	5	orientation	orientation	NOUN
fcis-22555	128	6	are	be	AUX
fcis-22555	128	7	adopted	adopt	VERB
fcis-22555	128	8	from	from	ADP
fcis-22555	128	9	saparito	saparito	PROPN
fcis-22555	128	10	et	et	PROPN
fcis-22555	128	11	al	al	PROPN
fcis-22555	128	12	.	.	PROPN
fcis-22555	129	1	(	(	PUNCT
fcis-22555	129	2	2004	2004	NUM
fcis-22555	129	3	)	)	PUNCT
fcis-22555	129	4	.	.	PUNCT
fcis-22555	130	1	three	three	NUM
fcis-22555	130	2	items	item	NOUN
fcis-22555	130	3	each	each	PRON
fcis-22555	130	4	are	be	AUX
fcis-22555	130	5	adopted	adopt	VERB
fcis-22555	130	6	from	from	ADP
fcis-22555	130	7	li	li	PROPN
fcis-22555	130	8	et	et	PROPN
fcis-22555	130	9	al	al	PROPN
fcis-22555	130	10	.	.	PROPN
fcis-22555	131	1	(	(	PUNCT
fcis-22555	131	2	2013	2013	NUM
fcis-22555	131	3	)	)	PUNCT
fcis-22555	132	1	to	to	PART
fcis-22555	132	2	measure	measure	VERB
fcis-22555	132	3	crms	crm	NOUN
fcis-22555	132	4	exploitative	exploitative	ADJ
fcis-22555	132	5	usage	usage	NOUN
fcis-22555	132	6	and	and	CCONJ
fcis-22555	132	7	explorative	explorative	ADJ
fcis-22555	132	8	usage	usage	NOUN
fcis-22555	132	9	respectively	respectively	ADV
fcis-22555	132	10	.	.	PUNCT
fcis-22555	133	1	the	the	DET
fcis-22555	133	2	measurements	measurement	NOUN
fcis-22555	133	3	for	for	ADP
fcis-22555	133	4	employee	employee	NOUN
fcis-22555	133	5	service	service	NOUN
fcis-22555	133	6	performance	performance	NOUN
fcis-22555	133	7	is	be	AUX
fcis-22555	133	8	selected	select	VERB
fcis-22555	133	9	from	from	ADP
fcis-22555	133	10	menguc	menguc	NOUN
fcis-22555	133	11	et	et	PROPN
fcis-22555	133	12	al	al	PROPN
fcis-22555	133	13	.	.	PUNCT
fcis-22555	134	1	(	(	PUNCT
fcis-22555	134	2	2016	2016	NUM
fcis-22555	134	3	)	)	PUNCT
fcis-22555	134	4	and	and	CCONJ
fcis-22555	134	5	leader	leader	NOUN
fcis-22555	134	6	efficacy	efficacy	NOUN
fcis-22555	134	7	’s	’s	PART
fcis-22555	134	8	items	item	NOUN
fcis-22555	134	9	are	be	AUX
fcis-22555	134	10	adopted	adopt	VERB
fcis-22555	134	11	from	from	ADP
fcis-22555	134	12	murphy	murphy	PROPN
fcis-22555	134	13	(	(	PUNCT
fcis-22555	134	14	1992	1992	NUM
fcis-22555	134	15	)	)	PUNCT
fcis-22555	134	16	’s	’s	PART
fcis-22555	134	17	study	study	NOUN
fcis-22555	134	18	.	.	PUNCT
fcis-22555	135	1	to	to	PART
fcis-22555	135	2	be	be	AUX
fcis-22555	135	3	noted	note	VERB
fcis-22555	135	4	that	that	SCONJ
fcis-22555	135	5	,	,	PUNCT
fcis-22555	135	6	in	in	ADP
fcis-22555	135	7	order	order	NOUN
fcis-22555	135	8	to	to	PART
fcis-22555	135	9	avoid	avoid	VERB
fcis-22555	135	10	the	the	DET
fcis-22555	135	11	potential	potential	ADJ
fcis-22555	135	12	bias	bias	NOUN
fcis-22555	135	13	caused	cause	VERB
fcis-22555	135	14	by	by	ADP
fcis-22555	135	15	self	self	NOUN
fcis-22555	135	16	-	-	PUNCT
fcis-22555	135	17	report	report	NOUN
fcis-22555	135	18	survey	survey	NOUN
fcis-22555	135	19	,	,	PUNCT
fcis-22555	135	20	the	the	DET
fcis-22555	135	21	dependent	dependent	ADJ
fcis-22555	135	22	variable	variable	NOUN
fcis-22555	135	23	(	(	PUNCT
fcis-22555	135	24	i.e.	i.e.	X
fcis-22555	135	25	,	,	PUNCT
fcis-22555	135	26	employee	employee	NOUN
fcis-22555	135	27	service	service	NOUN
fcis-22555	135	28	performance	performance	NOUN
fcis-22555	135	29	)	)	PUNCT
fcis-22555	135	30	and	and	CCONJ
fcis-22555	135	31	leader	leader	NOUN
fcis-22555	135	32	efficacy	efficacy	NOUN
fcis-22555	135	33	were	be	AUX
fcis-22555	135	34	rated	rate	VERB
fcis-22555	135	35	by	by	ADP
fcis-22555	135	36	leaders	leader	NOUN
fcis-22555	135	37	and	and	CCONJ
fcis-22555	135	38	the	the	DET
fcis-22555	135	39	other	other	ADJ
fcis-22555	135	40	variables	variable	NOUN
fcis-22555	135	41	were	be	AUX
fcis-22555	135	42	rated	rate	VERB
fcis-22555	135	43	by	by	ADP
fcis-22555	135	44	employees	employee	NOUN
fcis-22555	135	45	.	.	PUNCT
fcis-22555	136	1	4.2	4.2	NUM
fcis-22555	136	2	.	.	PUNCT
fcis-22555	137	1	data	datum	NOUN
fcis-22555	137	2	collection	collection	NOUN
fcis-22555	137	3	to	to	PART
fcis-22555	137	4	obtain	obtain	VERB
fcis-22555	137	5	validation	validation	NOUN
fcis-22555	137	6	data	datum	NOUN
fcis-22555	137	7	,	,	PUNCT
fcis-22555	137	8	we	we	PRON
fcis-22555	137	9	conducted	conduct	VERB
fcis-22555	137	10	a	a	DET
fcis-22555	137	11	field	field	NOUN
fcis-22555	137	12	survey	survey	NOUN
fcis-22555	137	13	with	with	ADP
fcis-22555	137	14	150	150	NUM
fcis-22555	137	15	branches	branch	NOUN
fcis-22555	137	16	of	of	ADP
fcis-22555	137	17	a	a	DET
fcis-22555	137	18	rural	rural	ADJ
fcis-22555	137	19	commercial	commercial	ADJ
fcis-22555	137	20	bank	bank	NOUN
fcis-22555	137	21	in	in	ADP
fcis-22555	137	22	southwest	southwest	PROPN
fcis-22555	137	23	china	china	PROPN
fcis-22555	137	24	.	.	PUNCT
fcis-22555	138	1	with	with	ADP
fcis-22555	138	2	the	the	DET
fcis-22555	138	3	assistance	assistance	NOUN
fcis-22555	138	4	of	of	ADP
fcis-22555	138	5	the	the	DET
fcis-22555	138	6	bank	bank	NOUN
fcis-22555	138	7	's	's	PART
fcis-22555	138	8	senior	senior	ADJ
fcis-22555	138	9	management	management	NOUN
fcis-22555	138	10	,	,	PUNCT
fcis-22555	138	11	we	we	PRON
fcis-22555	138	12	distributed	distribute	VERB
fcis-22555	138	13	223	223	NUM
fcis-22555	138	14	paper	paper	NOUN
fcis-22555	138	15	questionnaires	questionnaire	NOUN
fcis-22555	138	16	to	to	ADP
fcis-22555	138	17	potential	potential	ADJ
fcis-22555	138	18	respondents	respondent	NOUN
fcis-22555	138	19	(	(	PUNCT
fcis-22555	138	20	the	the	DET
fcis-22555	138	21	target	target	NOUN
fcis-22555	138	22	respondents	respondent	NOUN
fcis-22555	138	23	were	be	AUX
fcis-22555	138	24	front	front	ADJ
fcis-22555	138	25	-	-	PUNCT
fcis-22555	138	26	line	line	NOUN
fcis-22555	138	27	employees	employee	NOUN
fcis-22555	138	28	and	and	CCONJ
fcis-22555	138	29	the	the	DET
fcis-22555	138	30	leaders	leader	NOUN
fcis-22555	138	31	from	from	ADP
fcis-22555	138	32	bank	bank	NOUN
fcis-22555	138	33	branches	branch	NOUN
fcis-22555	138	34	)	)	PUNCT
fcis-22555	138	35	identified	identify	VERB
fcis-22555	138	36	by	by	ADP
fcis-22555	138	37	the	the	DET
fcis-22555	138	38	bank	bank	NOUN
fcis-22555	138	39	's	's	PART
fcis-22555	138	40	human	human	PROPN
fcis-22555	138	41	resources	resource	NOUN
fcis-22555	138	42	department	department	NOUN
fcis-22555	138	43	.	.	PUNCT
fcis-22555	139	1	these	these	DET
fcis-22555	139	2	respondents	respondent	NOUN
fcis-22555	139	3	were	be	AUX
fcis-22555	139	4	based	base	VERB
fcis-22555	139	5	on	on	ADP
fcis-22555	139	6	the	the	DET
fcis-22555	139	7	following	follow	VERB
fcis-22555	139	8	criteria	criterion	NOUN
fcis-22555	139	9	:	:	PUNCT
fcis-22555	139	10	(	(	PUNCT
fcis-22555	139	11	1	1	X
fcis-22555	139	12	)	)	PUNCT
fcis-22555	139	13	the	the	DET
fcis-22555	139	14	respondents	respondent	NOUN
fcis-22555	139	15	had	have	VERB
fcis-22555	139	16	experience	experience	NOUN
fcis-22555	139	17	in	in	ADP
fcis-22555	139	18	using	use	VERB
fcis-22555	139	19	crms	crm	NOUN
fcis-22555	139	20	;	;	PUNCT
fcis-22555	139	21	(	(	PUNCT
fcis-22555	139	22	2	2	X
fcis-22555	139	23	)	)	PUNCT
fcis-22555	139	24	they	they	PRON
fcis-22555	139	25	rely	rely	VERB
fcis-22555	139	26	on	on	ADP
fcis-22555	139	27	the	the	DET
fcis-22555	139	28	introduction	introduction	NOUN
fcis-22555	139	29	of	of	ADP
fcis-22555	139	30	crms	crm	NOUN
fcis-22555	139	31	to	to	PART
fcis-22555	139	32	complete	complete	VERB
fcis-22555	139	33	their	their	PRON
fcis-22555	139	34	daily	daily	ADJ
fcis-22555	139	35	tasks	task	NOUN
fcis-22555	139	36	.	.	PUNCT
fcis-22555	140	1	a	a	DET
fcis-22555	140	2	total	total	NOUN
fcis-22555	140	3	of	of	ADP
fcis-22555	140	4	218	218	NUM
fcis-22555	140	5	respondents	respondent	NOUN
fcis-22555	140	6	answered	answer	VERB
fcis-22555	140	7	the	the	DET
fcis-22555	140	8	questionnaire	questionnaire	NOUN
fcis-22555	140	9	,	,	PUNCT
fcis-22555	140	10	with	with	ADP
fcis-22555	140	11	a	a	DET
fcis-22555	140	12	response	response	NOUN
fcis-22555	140	13	rate	rate	NOUN
fcis-22555	140	14	of	of	ADP
fcis-22555	140	15	97.8	97.8	NUM
fcis-22555	140	16	%	%	NOUN
fcis-22555	140	17	,	,	PUNCT
fcis-22555	140	18	excluding	exclude	VERB
fcis-22555	140	19	invalid	invalid	ADJ
fcis-22555	140	20	questionnaires	questionnaire	NOUN
fcis-22555	140	21	(	(	PUNCT
fcis-22555	140	22	there	there	PRON
fcis-22555	140	23	are	be	VERB
fcis-22555	140	24	two	two	NUM
fcis-22555	140	25	main	main	ADJ
fcis-22555	140	26	situations	situation	NOUN
fcis-22555	140	27	:	:	PUNCT
fcis-22555	140	28	one	one	NUM
fcis-22555	140	29	is	be	AUX
fcis-22555	140	30	that	that	SCONJ
fcis-22555	140	31	there	there	PRON
fcis-22555	140	32	are	be	VERB
fcis-22555	140	33	many	many	ADJ
fcis-22555	140	34	missing	missing	ADJ
fcis-22555	140	35	values	value	NOUN
fcis-22555	140	36	in	in	ADP
fcis-22555	140	37	the	the	DET
fcis-22555	140	38	questionnaire	questionnaire	NOUN
fcis-22555	140	39	,	,	PUNCT
fcis-22555	140	40	and	and	CCONJ
fcis-22555	140	41	the	the	DET
fcis-22555	140	42	other	other	ADJ
fcis-22555	140	43	is	be	AUX
fcis-22555	140	44	that	that	SCONJ
fcis-22555	140	45	a	a	DET
fcis-22555	140	46	few	few	ADJ
fcis-22555	140	47	questionnaires	questionnaire	NOUN
fcis-22555	140	48	are	be	AUX
fcis-22555	140	49	not	not	PART
fcis-22555	140	50	filled	fill	VERB
fcis-22555	140	51	in	in	ADP
fcis-22555	140	52	carefully	carefully	ADV
fcis-22555	140	53	)	)	PUNCT
fcis-22555	140	54	,	,	PUNCT
fcis-22555	140	55	and	and	CCONJ
fcis-22555	140	56	finally	finally	ADV
fcis-22555	140	57	150	150	NUM
fcis-22555	140	58	valid	valid	ADJ
fcis-22555	140	59	matched	match	VERB
fcis-22555	140	60	samples	sample	NOUN
fcis-22555	140	61	are	be	AUX
fcis-22555	140	62	left	leave	VERB
fcis-22555	140	63	for	for	ADP
fcis-22555	140	64	data	datum	NOUN
fcis-22555	140	65	analysis	analysis	NOUN
fcis-22555	140	66	.	.	PUNCT
fcis-22555	141	1	5	5	X
fcis-22555	141	2	.	.	X
fcis-22555	141	3	data	datum	NOUN
fcis-22555	141	4	analysis	analysis	NOUN
fcis-22555	141	5	and	and	CCONJ
fcis-22555	141	6	results	result	VERB
fcis-22555	141	7	this	this	DET
fcis-22555	141	8	paper	paper	NOUN
fcis-22555	141	9	used	use	VERB
fcis-22555	141	10	statistical	statistical	ADJ
fcis-22555	141	11	software	software	NOUN
fcis-22555	141	12	for	for	ADP
fcis-22555	141	13	social	social	ADJ
fcis-22555	141	14	science	science	NOUN
fcis-22555	141	15	(	(	PUNCT
fcis-22555	141	16	spss	spss	PROPN
fcis-22555	141	17	)	)	PUNCT
fcis-22555	141	18	and	and	CCONJ
fcis-22555	141	19	smart	smart	ADJ
fcis-22555	141	20	partial	partial	ADJ
fcis-22555	141	21	least	least	ADJ
fcis-22555	141	22	squares	square	NOUN
fcis-22555	141	23	(	(	PUNCT
fcis-22555	141	24	spls	spls	PROPN
fcis-22555	141	25	,	,	PUNCT
fcis-22555	141	26	version	version	NOUN
fcis-22555	141	27	3.3.3	3.3.3	NUM
fcis-22555	141	28	)	)	PUNCT
fcis-22555	141	29	for	for	ADP
fcis-22555	141	30	the	the	DET
fcis-22555	141	31	data	datum	NOUN
fcis-22555	141	32	analysis	analysis	NOUN
fcis-22555	141	33	.	.	PUNCT
fcis-22555	142	1	prior	prior	ADV
fcis-22555	142	2	to	to	ADP
fcis-22555	142	3	the	the	DET
fcis-22555	142	4	structural	structural	ADJ
fcis-22555	142	5	model	model	NOUN
fcis-22555	142	6	,	,	PUNCT
fcis-22555	142	7	the	the	DET
fcis-22555	142	8	measurement	measurement	NOUN
fcis-22555	142	9	model	model	NOUN
fcis-22555	142	10	was	be	AUX
fcis-22555	142	11	evaluated	evaluate	VERB
fcis-22555	142	12	in	in	ADP
fcis-22555	142	13	terms	term	NOUN
fcis-22555	142	14	of	of	ADP
fcis-22555	142	15	reliability	reliability	NOUN
fcis-22555	142	16	,	,	PUNCT
fcis-22555	142	17	convergent	convergent	NOUN
fcis-22555	142	18	validity	validity	NOUN
fcis-22555	142	19	and	and	CCONJ
fcis-22555	142	20	discriminant	discriminant	ADJ
fcis-22555	142	21	validity	validity	NOUN
fcis-22555	142	22	.	.	PUNCT
fcis-22555	143	1	to	to	PART
fcis-22555	143	2	sum	sum	VERB
fcis-22555	143	3	up	up	ADP
fcis-22555	143	4	,	,	PUNCT
fcis-22555	143	5	the	the	DET
fcis-22555	143	6	measurement	measurement	NOUN
fcis-22555	143	7	model	model	NOUN
fcis-22555	143	8	passed	pass	VERB
fcis-22555	143	9	all	all	DET
fcis-22555	143	10	the	the	DET
fcis-22555	143	11	test	test	NOUN
fcis-22555	143	12	satisfactorily	satisfactorily	ADV
fcis-22555	143	13	.	.	PUNCT
fcis-22555	144	1	5.1	5.1	NUM
fcis-22555	144	2	.	.	PUNCT
fcis-22555	145	1	descriptive	descriptive	ADJ
fcis-22555	145	2	statistics	statistic	NOUN
fcis-22555	145	3	table	table	NOUN
fcis-22555	145	4	1	1	NUM
fcis-22555	145	5	presents	present	VERB
fcis-22555	145	6	the	the	DET
fcis-22555	145	7	demographic	demographic	ADJ
fcis-22555	145	8	profiles	profile	NOUN
fcis-22555	145	9	of	of	ADP
fcis-22555	145	10	the	the	DET
fcis-22555	145	11	respondents	respondent	NOUN
fcis-22555	145	12	.	.	PUNCT
fcis-22555	146	1	in	in	ADP
fcis-22555	146	2	150	150	NUM
fcis-22555	146	3	valid	valid	ADJ
fcis-22555	146	4	samples	sample	NOUN
fcis-22555	146	5	,	,	PUNCT
fcis-22555	146	6	39.3	39.3	NUM
fcis-22555	146	7	%	%	NOUN
fcis-22555	146	8	of	of	ADP
fcis-22555	146	9	the	the	DET
fcis-22555	146	10	respondents	respondent	NOUN
fcis-22555	146	11	were	be	AUX
fcis-22555	146	12	male	male	ADJ
fcis-22555	146	13	and	and	CCONJ
fcis-22555	146	14	60.7	60.7	NUM
fcis-22555	146	15	%	%	NOUN
fcis-22555	146	16	were	be	AUX
fcis-22555	146	17	female	female	ADJ
fcis-22555	146	18	.	.	PUNCT
fcis-22555	147	1	table	table	NOUN
fcis-22555	147	2	1	1	NUM
fcis-22555	147	3	.	.	PUNCT
fcis-22555	148	1	sample	sample	NOUN
fcis-22555	148	2	demographics	demographic	NOUN
fcis-22555	148	3	(	(	PUNCT
fcis-22555	148	4	n=150	n=150	NOUN
fcis-22555	148	5	)	)	PUNCT
fcis-22555	148	6	item	item	NOUN
fcis-22555	148	7	category	category	NOUN
fcis-22555	148	8	percentage	percentage	NOUN
fcis-22555	148	9	item	item	NOUN
fcis-22555	148	10	category	category	NOUN
fcis-22555	148	11	percentage	percentage	NOUN
fcis-22555	148	12	gender	gender	NOUN
fcis-22555	148	13	male	male	NOUN
fcis-22555	148	14	39.3	39.3	NUM
fcis-22555	148	15	%	%	NOUN
fcis-22555	148	16	position	position	NOUN
fcis-22555	148	17	customer	customer	NOUN
fcis-22555	148	18	manager	manager	NOUN
fcis-22555	148	19	54.6	54.6	NUM
fcis-22555	148	20	%	%	NOUN
fcis-22555	148	21	credit	credit	NOUN
fcis-22555	148	22	section	section	NOUN
fcis-22555	148	23	chief	chief	NOUN
fcis-22555	148	24	22.6	22.6	NUM
fcis-22555	148	25	%	%	NOUN
fcis-22555	148	26	female	female	ADJ
fcis-22555	148	27	60.7	60.7	NUM
fcis-22555	148	28	%	%	NOUN
fcis-22555	148	29	deputy	deputy	NOUN
fcis-22555	148	30	president	president	NOUN
fcis-22555	148	31	8.7	8.7	NUM
fcis-22555	148	32	%	%	NOUN
fcis-22555	148	33	president	president	NOUN
fcis-22555	148	34	7.3	7.3	NUM
fcis-22555	148	35	%	%	NOUN
fcis-22555	148	36	others	other	NOUN
fcis-22555	148	37	5	5	NUM
fcis-22555	148	38	%	%	NOUN
fcis-22555	148	39	age	age	NOUN
fcis-22555	148	40	<	<	X
fcis-22555	148	41	=	=	SYM
fcis-22555	148	42	19	19	NUM
fcis-22555	148	43	0	0	NUM
fcis-22555	148	44	%	%	NOUN
fcis-22555	148	45	education	education	NOUN
fcis-22555	148	46	level	level	NOUN
fcis-22555	148	47	record	record	NOUN
fcis-22555	148	48	of	of	ADP
fcis-22555	148	49	primary	primary	ADJ
fcis-22555	148	50	school	school	NOUN
fcis-22555	148	51	0.6	0.6	NUM
fcis-22555	148	52	%	%	NOUN
fcis-22555	148	53	20	20	NUM
fcis-22555	148	54	–	–	PUNCT
fcis-22555	148	55	29	29	NUM
fcis-22555	148	56	48.7	48.7	NUM
fcis-22555	148	57	%	%	NOUN
fcis-22555	148	58	record	record	NOUN
fcis-22555	148	59	of	of	ADP
fcis-22555	148	60	middle	middle	ADJ
fcis-22555	148	61	school	school	NOUN
fcis-22555	148	62	12.7	12.7	NUM
fcis-22555	148	63	%	%	NOUN
fcis-22555	148	64	30	30	NUM
fcis-22555	148	65	–	–	PUNCT
fcis-22555	148	66	39	39	NUM
fcis-22555	148	67	44	44	NUM
fcis-22555	148	68	%	%	NOUN
fcis-22555	148	69	junior	junior	ADJ
fcis-22555	148	70	bachelor	bachelor	NOUN
fcis-22555	148	71	84	84	NUM
fcis-22555	148	72	%	%	NOUN
fcis-22555	148	73	40	40	NUM
fcis-22555	148	74	–	–	PUNCT
fcis-22555	148	75	49	49	NUM
fcis-22555	148	76	7.3	7.3	NUM
fcis-22555	148	77	%	%	NOUN
fcis-22555	148	78	bachelor	bachelor	NOUN
fcis-22555	148	79	2.7	2.7	NUM
fcis-22555	148	80	%	%	NOUN
fcis-22555	148	81	>	>	PUNCT
fcis-22555	149	1	=	=	NOUN
fcis-22555	149	2	50	50	NUM
fcis-22555	149	3	0	0	NUM
fcis-22555	149	4	%	%	NOUN
fcis-22555	149	5	postgraduate	postgraduate	NOUN
fcis-22555	149	6	or	or	CCONJ
fcis-22555	149	7	above	above	ADP
fcis-22555	149	8	0	0	NUM
fcis-22555	149	9	%	%	NOUN
fcis-22555	149	10	tenure	tenure	NOUN
fcis-22555	149	11	in	in	ADP
fcis-22555	149	12	the	the	DET
fcis-22555	149	13	bank	bank	NOUN
fcis-22555	149	14	<	<	X
fcis-22555	149	15	1	1	NUM
fcis-22555	149	16	year	year	NOUN
fcis-22555	149	17	0.8	0.8	NUM
fcis-22555	149	18	%	%	NOUN
fcis-22555	149	19	crms	crm	NOUN
fcis-22555	149	20	experience	experience	VERB
fcis-22555	149	21	<	<	X
fcis-22555	149	22	1	1	NUM
fcis-22555	149	23	year	year	NOUN
fcis-22555	149	24	45.3	45.3	NUM
fcis-22555	149	25	%	%	NOUN
fcis-22555	149	26	1	1	NUM
fcis-22555	149	27	-	-	SYM
fcis-22555	149	28	3	3	NUM
fcis-22555	149	29	years	year	NOUN
fcis-22555	149	30	17.3	17.3	NUM
fcis-22555	149	31	%	%	NOUN
fcis-22555	149	32	1	1	NUM
fcis-22555	149	33	-	-	SYM
fcis-22555	149	34	3	3	NUM
fcis-22555	149	35	years	year	NOUN
fcis-22555	149	36	29.4	29.4	NUM
fcis-22555	149	37	%	%	NOUN
fcis-22555	149	38	4	4	NUM
fcis-22555	149	39	–	–	PUNCT
fcis-22555	149	40	6	6	NUM
fcis-22555	149	41	years	year	NOUN
fcis-22555	149	42	37.3	37.3	NUM
fcis-22555	149	43	%	%	NOUN
fcis-22555	149	44	4	4	NUM
fcis-22555	149	45	–	–	PUNCT
fcis-22555	149	46	6	6	NUM
fcis-22555	149	47	years	year	NOUN
fcis-22555	149	48	13.3	13.3	NUM
fcis-22555	149	49	%	%	NOUN
fcis-22555	149	50	7	7	NUM
fcis-22555	149	51	-	-	SYM
fcis-22555	149	52	8	8	NUM
fcis-22555	149	53	years	year	NOUN
fcis-22555	149	54	23.3	23.3	NUM
fcis-22555	149	55	%	%	NOUN
fcis-22555	149	56	7	7	NUM
fcis-22555	149	57	-	-	SYM
fcis-22555	149	58	8	8	NUM
fcis-22555	149	59	years	year	NOUN
fcis-22555	149	60	8.7	8.7	NUM
fcis-22555	149	61	%	%	NOUN
fcis-22555	149	62	9	9	NUM
fcis-22555	149	63	–	–	PUNCT
fcis-22555	149	64	10	10	NUM
fcis-22555	149	65	years	year	NOUN
fcis-22555	149	66	1.3	1.3	NUM
fcis-22555	149	67	%	%	NOUN
fcis-22555	149	68	9	9	NUM
fcis-22555	149	69	–	–	PUNCT
fcis-22555	149	70	10	10	NUM
fcis-22555	149	71	years	year	NOUN
fcis-22555	149	72	2.6	2.6	NUM
fcis-22555	149	73	%	%	NOUN
fcis-22555	149	74	>	>	PUNCT
fcis-22555	149	75	=	=	SYM
fcis-22555	149	76	11	11	NUM
fcis-22555	149	77	years	year	NOUN
fcis-22555	149	78	20	20	NUM
fcis-22555	149	79	%	%	NOUN
fcis-22555	149	80	>	>	PUNCT
fcis-22555	149	81	=	=	SYM
fcis-22555	149	82	11	11	NUM
fcis-22555	149	83	years	year	NOUN
fcis-22555	149	84	0.7	0.7	NUM
fcis-22555	149	85	%	%	NOUN
fcis-22555	149	86	5.2	5.2	NUM
fcis-22555	149	87	.	.	PUNCT
fcis-22555	150	1	reliability	reliability	NOUN
fcis-22555	150	2	and	and	CCONJ
fcis-22555	150	3	validity	validity	NOUN
fcis-22555	150	4	test	test	NOUN
fcis-22555	150	5	this	this	DET
fcis-22555	150	6	paper	paper	NOUN
fcis-22555	150	7	uses	use	VERB
fcis-22555	150	8	smartpls3	smartpls3	NOUN
fcis-22555	150	9	to	to	PART
fcis-22555	150	10	carry	carry	VERB
fcis-22555	150	11	out	out	ADP
fcis-22555	150	12	confirmatory	confirmatory	NOUN
fcis-22555	150	13	factor	factor	NOUN
fcis-22555	150	14	analysis	analysis	NOUN
fcis-22555	150	15	to	to	PART
fcis-22555	150	16	test	test	VERB
fcis-22555	150	17	the	the	DET
fcis-22555	150	18	measurement	measurement	NOUN
fcis-22555	150	19	model	model	NOUN
fcis-22555	150	20	and	and	CCONJ
fcis-22555	150	21	come	come	VERB
fcis-22555	150	22	to	to	ADP
fcis-22555	150	23	conclusion	conclusion	NOUN
fcis-22555	150	24	.	.	PUNCT
fcis-22555	151	1	to	to	PART
fcis-22555	151	2	begin	begin	VERB
fcis-22555	151	3	with	with	ADP
fcis-22555	151	4	,	,	PUNCT
fcis-22555	151	5	we	we	PRON
fcis-22555	151	6	evaluate	evaluate	VERB
fcis-22555	151	7	indicator	indicator	NOUN
fcis-22555	151	8	reliability	reliability	NOUN
fcis-22555	151	9	,	,	PUNCT
fcis-22555	151	10	composite	composite	ADJ
fcis-22555	151	11	reliability	reliability	NOUN
fcis-22555	151	12	,	,	PUNCT
fcis-22555	151	13	convergent	convergent	NOUN
fcis-22555	151	14	validity	validity	NOUN
fcis-22555	151	15	and	and	CCONJ
fcis-22555	151	16	discriminant	discriminant	ADJ
fcis-22555	151	17	validity	validity	NOUN
fcis-22555	151	18	(	(	PUNCT
fcis-22555	151	19	as	as	SCONJ
fcis-22555	151	20	shown	show	VERB
fcis-22555	151	21	in	in	ADP
fcis-22555	151	22	table	table	NOUN
fcis-22555	151	23	2	2	NUM
fcis-22555	151	24	)	)	PUNCT
fcis-22555	151	25	.	.	PUNCT
fcis-22555	152	1	indicator	indicator	NOUN
fcis-22555	152	2	reliability	reliability	NOUN
fcis-22555	152	3	can	can	AUX
fcis-22555	152	4	be	be	AUX
fcis-22555	152	5	assessed	assess	VERB
fcis-22555	152	6	through	through	ADP
fcis-22555	152	7	factor	factor	NOUN
fcis-22555	152	8	loading	loading	NOUN
fcis-22555	152	9	estimates	estimate	NOUN
fcis-22555	152	10	.	.	PUNCT
fcis-22555	153	1	it	it	PRON
fcis-22555	153	2	is	be	AUX
fcis-22555	153	3	generally	generally	ADV
fcis-22555	153	4	advisable	advisable	ADJ
fcis-22555	153	5	for	for	ADP
fcis-22555	153	6	factor	factor	NOUN
fcis-22555	153	7	loading	loading	NOUN
fcis-22555	153	8	to	to	PART
fcis-22555	153	9	be	be	AUX
fcis-22555	153	10	greater	great	ADJ
fcis-22555	153	11	than	than	ADP
fcis-22555	153	12	0.707	0.707	NUM
fcis-22555	153	13	(	(	PUNCT
fcis-22555	153	14	benitez	benitez	PROPN
fcis-22555	153	15	et	et	PROPN
fcis-22555	153	16	al	al	PROPN
fcis-22555	153	17	.	.	PROPN
fcis-22555	153	18	,	,	PUNCT
fcis-22555	153	19	2020	2020	NUM
fcis-22555	153	20	)	)	PUNCT
fcis-22555	153	21	.	.	PUNCT
fcis-22555	154	1	table	table	NOUN
fcis-22555	154	2	2	2	NUM
fcis-22555	154	3	presents	present	VERB
fcis-22555	154	4	the	the	DET
fcis-22555	154	5	factor	factor	NOUN
fcis-22555	154	6	loading	loading	NOUN
fcis-22555	154	7	estimates	estimate	NOUN
fcis-22555	154	8	,	,	PUNCT
fcis-22555	154	9	which	which	PRON
fcis-22555	154	10	range	range	VERB
fcis-22555	154	11	from	from	ADP
fcis-22555	154	12	0.804	0.804	NUM
fcis-22555	154	13	-	-	SYM
fcis-22555	154	14	0.963	0.963	NUM
fcis-22555	154	15	,	,	PUNCT
fcis-22555	154	16	all	all	DET
fcis-22555	154	17	items	item	NOUN
fcis-22555	154	18	loaded	load	VERB
fcis-22555	154	19	above	above	ADP
fcis-22555	154	20	0.707	0.707	NUM
fcis-22555	154	21	suggesting	suggest	VERB
fcis-22555	154	22	that	that	SCONJ
fcis-22555	154	23	more	more	ADJ
fcis-22555	154	24	than	than	ADP
fcis-22555	154	25	50	50	NUM
fcis-22555	154	26	%	%	NOUN
fcis-22555	154	27	of	of	ADP
fcis-22555	154	28	the	the	DET
fcis-22555	154	29	variance	variance	NOUN
fcis-22555	154	30	in	in	ADP
fcis-22555	154	31	a	a	DET
fcis-22555	154	32	single	single	ADJ
fcis-22555	154	33	indicator	indicator	NOUN
fcis-22555	154	34	can	can	AUX
fcis-22555	154	35	be	be	AUX
fcis-22555	154	36	explained	explain	VERB
fcis-22555	154	37	by	by	ADP
fcis-22555	154	38	the	the	DET
fcis-22555	154	39	corresponding	corresponding	ADJ
fcis-22555	154	40	latent	latent	NOUN
fcis-22555	154	41	variable	variable	NOUN
fcis-22555	154	42	.	.	PUNCT
fcis-22555	155	1	composite	composite	ADJ
fcis-22555	155	2	reliability	reliability	NOUN
fcis-22555	155	3	represents	represent	VERB
fcis-22555	155	4	the	the	DET
fcis-22555	155	5	correlation	correlation	NOUN
fcis-22555	155	6	between	between	ADP
fcis-22555	155	7	latent	latent	NOUN
fcis-22555	155	8	variable	variable	NOUN
fcis-22555	155	9	and	and	CCONJ
fcis-22555	155	10	construct	construct	VERB
fcis-22555	155	11	scores	score	NOUN
fcis-22555	155	12	,	,	PUNCT
fcis-22555	155	13	and	and	CCONJ
fcis-22555	155	14	thus	thus	ADV
fcis-22555	155	15	above	above	ADP
fcis-22555	155	16	the	the	DET
fcis-22555	155	17	suggested	suggest	VERB
fcis-22555	155	18	threshold	threshold	NOUN
fcis-22555	155	19	of	of	ADP
fcis-22555	155	20	0.707	0.707	NUM
fcis-22555	155	21	,	,	PUNCT
fcis-22555	155	22	indicating	indicate	VERB
fcis-22555	155	23	reliable	reliable	ADJ
fcis-22555	155	24	construct	construct	NOUN
fcis-22555	155	25	scores	score	NOUN
fcis-22555	155	26	.	.	PUNCT
fcis-22555	156	1	to	to	PART
fcis-22555	156	2	obtain	obtain	VERB
fcis-22555	156	3	empirical	empirical	ADJ
fcis-22555	156	4	evidence	evidence	NOUN
fcis-22555	156	5	for	for	ADP
fcis-22555	156	6	discriminant	discriminant	ADJ
fcis-22555	156	7	validity	validity	NOUN
fcis-22555	156	8	,	,	PUNCT
fcis-22555	156	9	htmt	htmt	NOUN
fcis-22555	156	10	(	(	PUNCT
fcis-22555	156	11	commonly	commonly	ADV
fcis-22555	156	12	lower	low	ADJ
fcis-22555	156	13	than	than	ADP
fcis-22555	156	14	0.85	0.85	NUM
fcis-22555	156	15	or	or	CCONJ
fcis-22555	156	16	0.9	0.9	NUM
fcis-22555	156	17	suggested	suggest	VERB
fcis-22555	156	18	)	)	PUNCT
fcis-22555	156	19	should	should	AUX
fcis-22555	156	20	17	17	NUM
fcis-22555	156	21	be	be	AUX
fcis-22555	156	22	considered	consider	VERB
fcis-22555	156	23	.	.	PUNCT
fcis-22555	157	1	in	in	ADP
fcis-22555	157	2	our	our	PRON
fcis-22555	157	3	paper	paper	NOUN
fcis-22555	157	4	,	,	PUNCT
fcis-22555	157	5	the	the	DET
fcis-22555	157	6	htmt	htmt	NOUN
fcis-22555	157	7	is	be	AUX
fcis-22555	157	8	totally	totally	ADV
fcis-22555	157	9	below	below	ADP
fcis-22555	157	10	the	the	DET
fcis-22555	157	11	recommended	recommend	VERB
fcis-22555	157	12	threshold	threshold	NOUN
fcis-22555	157	13	of	of	ADP
fcis-22555	157	14	0.85	0.85	NUM
fcis-22555	157	15	(	(	PUNCT
fcis-22555	157	16	and	and	CCONJ
fcis-22555	157	17	of	of	ADP
fcis-22555	157	18	0.9	0.9	NUM
fcis-22555	157	19	)	)	PUNCT
fcis-22555	157	20	.	.	PUNCT
fcis-22555	158	1	in	in	ADP
fcis-22555	158	2	consideration	consideration	NOUN
fcis-22555	158	3	of	of	ADP
fcis-22555	158	4	multicollinearity	multicollinearity	NOUN
fcis-22555	158	5	issue	issue	NOUN
fcis-22555	158	6	,	,	PUNCT
fcis-22555	158	7	vif	vif	PROPN
fcis-22555	158	8	is	be	AUX
fcis-22555	158	9	tested	test	VERB
fcis-22555	158	10	,	,	PUNCT
fcis-22555	158	11	suggesting	suggest	VERB
fcis-22555	158	12	that	that	SCONJ
fcis-22555	158	13	multicollinearity	multicollinearity	NOUN
fcis-22555	158	14	is	be	AUX
fcis-22555	158	15	not	not	PART
fcis-22555	158	16	a	a	DET
fcis-22555	158	17	serious	serious	ADJ
fcis-22555	158	18	problem	problem	NOUN
fcis-22555	158	19	in	in	ADP
fcis-22555	158	20	our	our	PRON
fcis-22555	158	21	data	datum	NOUN
fcis-22555	158	22	.	.	PUNCT
fcis-22555	159	1	for	for	ADP
fcis-22555	159	2	internal	internal	ADJ
fcis-22555	159	3	consistency	consistency	NOUN
fcis-22555	159	4	,	,	PUNCT
fcis-22555	159	5	the	the	DET
fcis-22555	159	6	values	value	NOUN
fcis-22555	159	7	of	of	ADP
fcis-22555	159	8	cronbach	cronbach	NOUN
fcis-22555	159	9	’s	’s	PART
fcis-22555	159	10	alpha	alpha	NOUN
fcis-22555	159	11	and	and	CCONJ
fcis-22555	159	12	composite	composite	ADJ
fcis-22555	159	13	reliabilities	reliability	NOUN
fcis-22555	159	14	for	for	ADP
fcis-22555	159	15	latent	latent	NOUN
fcis-22555	159	16	variables	variable	NOUN
fcis-22555	159	17	are	be	AUX
fcis-22555	159	18	all	all	ADV
fcis-22555	159	19	greater	great	ADJ
fcis-22555	159	20	than	than	ADP
fcis-22555	159	21	the	the	DET
fcis-22555	159	22	recommended	recommend	VERB
fcis-22555	159	23	threshold	threshold	NOUN
fcis-22555	159	24	of	of	ADP
fcis-22555	159	25	0.80	0.80	NUM
fcis-22555	159	26	for	for	ADP
fcis-22555	159	27	confirmatory	confirmatory	NOUN
fcis-22555	159	28	research	research	NOUN
fcis-22555	159	29	.	.	PUNCT
fcis-22555	160	1	table	table	NOUN
fcis-22555	160	2	2	2	NUM
fcis-22555	160	3	.	.	PUNCT
fcis-22555	160	4	construct	construct	VERB
fcis-22555	160	5	reliability	reliability	NOUN
fcis-22555	160	6	,	,	PUNCT
fcis-22555	160	7	convergent	convergent	NOUN
fcis-22555	160	8	validity	validity	NOUN
fcis-22555	160	9	,	,	PUNCT
fcis-22555	160	10	and	and	CCONJ
fcis-22555	160	11	discriminant	discriminant	ADJ
fcis-22555	160	12	validity	validity	NOUN
fcis-22555	160	13	construct	construct	VERB
fcis-22555	160	14	no	no	INTJ
fcis-22555	160	15	.	.	PUNCT
fcis-22555	161	1	and	and	CCONJ
fcis-22555	161	2	name	name	NOUN
fcis-22555	161	3	coding	code	VERB
fcis-22555	161	4	weight	weight	NOUN
fcis-22555	161	5	factor	factor	NOUN
fcis-22555	161	6	loading	loading	NOUN
fcis-22555	161	7	vif	vif	PROPN
fcis-22555	161	8	cronbach	cronbach	NOUN
fcis-22555	161	9	’s	’s	PART
fcis-22555	161	10	alpha	alpha	ADJ
fcis-22555	161	11	composite	composite	ADJ
fcis-22555	161	12	reliability	reliability	NOUN
fcis-22555	161	13	ave	ave	NOUN
fcis-22555	161	14	customer	customer	NOUN
fcis-22555	161	15	orientation	orientation	NOUN
fcis-22555	161	16	eco1	eco1	VERB
fcis-22555	161	17	0.261	0.261	NUM
fcis-22555	161	18	0.819	0.819	NUM
fcis-22555	161	19	2.004	2.004	NUM
fcis-22555	161	20	0.874	0.874	NUM
fcis-22555	161	21	0.914	0.914	NUM
fcis-22555	161	22	0.725	0.725	NUM
fcis-22555	161	23	eco2	eco2	PROPN
fcis-22555	161	24	0.272	0.272	NUM
fcis-22555	161	25	0.863	0.863	NUM
fcis-22555	161	26	2.479	2.479	NUM
fcis-22555	161	27	eco3	eco3	NOUN
fcis-22555	161	28	0.322	0.322	NUM
fcis-22555	161	29	0.873	0.873	NUM
fcis-22555	161	30	2.394	2.394	NUM
fcis-22555	161	31	eco4	eco4	NOUN
fcis-22555	161	32	0.319	0.319	NUM
fcis-22555	161	33	0.851	0.851	NUM
fcis-22555	161	34	2.043	2.043	NUM
fcis-22555	161	35	crms	crm	NOUN
fcis-22555	161	36	exploitative	exploitative	ADJ
fcis-22555	161	37	usage	usage	NOUN
fcis-22555	161	38	ertu1	ertu1	NOUN
fcis-22555	161	39	0.298	0.298	NUM
fcis-22555	161	40	0.844	0.844	NUM
fcis-22555	161	41	1.903	1.903	NUM
fcis-22555	161	42	0.912	0.912	NUM
fcis-22555	161	43	0.945	0.945	NUM
fcis-22555	161	44	0.852	0.852	NUM
fcis-22555	161	45	ertu2	ertu2	NOUN
fcis-22555	161	46	0.391	0.391	NUM
fcis-22555	161	47	0.957	0.957	NUM
fcis-22555	161	48	1.903	1.903	NUM
fcis-22555	161	49	ertu3	ertu3	NOUN
fcis-22555	161	50	0.388	0.388	NUM
fcis-22555	161	51	0.963	0.963	NUM
fcis-22555	161	52	2.344	2.344	NUM
fcis-22555	161	53	crms	crm	NOUN
fcis-22555	161	54	explorative	explorative	ADJ
fcis-22555	161	55	usage	usage	NOUN
fcis-22555	161	56	einu1	einu1	NOUN
fcis-22555	161	57	0.373	0.373	NUM
fcis-22555	161	58	0.938	0.938	NUM
fcis-22555	161	59	3.709	3.709	NUM
fcis-22555	161	60	0.931	0.931	NUM
fcis-22555	161	61	0.956	0.956	NUM
fcis-22555	161	62	0.879	0.879	NUM
fcis-22555	161	63	einu2	einu2	NOUN
fcis-22555	161	64	0.361	0.361	NUM
fcis-22555	161	65	0.934	0.934	NUM
fcis-22555	161	66	3.610	3.610	NUM
fcis-22555	161	67	einu3	einu3	NOUN
fcis-22555	161	68	0.333	0.333	NUM
fcis-22555	161	69	0.942	0.942	NUM
fcis-22555	161	70	4.276	4.276	NUM
fcis-22555	161	71	employees	employee	NOUN
fcis-22555	161	72	’	’	PART
fcis-22555	161	73	service	service	NOUN
fcis-22555	161	74	performance	performance	NOUN
fcis-22555	161	75	lspf1	lspf1	NOUN
fcis-22555	162	1	0.192	0.192	NUM
fcis-22555	162	2	0.828	0.828	NUM
fcis-22555	162	3	2.540	2.540	NUM
fcis-22555	162	4	0.925	0.925	NUM
fcis-22555	162	5	0.941	0.941	NUM
fcis-22555	162	6	0.727	0.727	NUM
fcis-22555	162	7	lspf2	lspf2	NOUN
fcis-22555	162	8	0.214	0.214	NUM
fcis-22555	162	9	0.854	0.854	NUM
fcis-22555	162	10	3.020	3.020	NUM
fcis-22555	162	11	lspf3	lspf3	NOUN
fcis-22555	162	12	0.207	0.207	NUM
fcis-22555	162	13	0.884	0.884	NUM
fcis-22555	162	14	3.318	3.318	NUM
fcis-22555	162	15	lspf4	lspf4	NOUN
fcis-22555	162	16	0.203	0.203	NUM
fcis-22555	163	1	0.885	0.885	NUM
fcis-22555	163	2	3.230	3.230	NUM
fcis-22555	163	3	lspf5	lspf5	NOUN
fcis-22555	163	4	0.193	0.193	NUM
fcis-22555	163	5	0.860	0.860	NUM
fcis-22555	163	6	3.561	3.561	NUM
fcis-22555	163	7	lspf6	lspf6	VERB
fcis-22555	164	1	0.161	0.161	NUM
fcis-22555	164	2	0.804	0.804	NUM
fcis-22555	164	3	2.618	2.618	NUM
fcis-22555	164	4	leader	leader	NOUN
fcis-22555	164	5	efficacy	efficacy	NOUN
fcis-22555	164	6	(	(	PUNCT
fcis-22555	164	7	rated	rate	VERB
fcis-22555	164	8	by	by	ADP
fcis-22555	164	9	leader	leader	NOUN
fcis-22555	164	10	)	)	PUNCT
fcis-22555	164	11	lle1	lle1	VERB
fcis-22555	164	12	0.302	0.302	NUM
fcis-22555	164	13	0.907	0.907	NUM
fcis-22555	164	14	3.241	3.241	NUM
fcis-22555	164	15	0.916	0.916	NUM
fcis-22555	164	16	0.940	0.940	NUM
fcis-22555	164	17	0.797	0.797	NUM
fcis-22555	164	18	lle2	lle2	NOUN
fcis-22555	164	19	0.357	0.357	NUM
fcis-22555	164	20	0.934	0.934	NUM
fcis-22555	164	21	3.672	3.672	NUM
fcis-22555	164	22	lle3	lle3	NOUN
fcis-22555	164	23	0.237	0.237	NUM
fcis-22555	164	24	0.887	0.887	NUM
fcis-22555	164	25	3.036	3.036	NUM
fcis-22555	164	26	lle4	lle4	NOUN
fcis-22555	164	27	0.217	0.217	NUM
fcis-22555	164	28	0.841	0.841	NUM
fcis-22555	164	29	2.460	2.460	NUM
fcis-22555	164	30	abbreviations	abbreviation	NOUN
fcis-22555	164	31	:	:	PUNCT
fcis-22555	164	32	ave	ave	NOUN
fcis-22555	164	33	,	,	PUNCT
fcis-22555	164	34	average	average	ADJ
fcis-22555	164	35	variance	variance	NOUN
fcis-22555	164	36	extracted	extract	VERB
fcis-22555	164	37	in	in	ADP
fcis-22555	164	38	addition	addition	NOUN
fcis-22555	164	39	,	,	PUNCT
fcis-22555	164	40	table	table	NOUN
fcis-22555	164	41	3	3	NUM
fcis-22555	164	42	shows	show	VERB
fcis-22555	164	43	the	the	DET
fcis-22555	164	44	descriptive	descriptive	ADJ
fcis-22555	164	45	statistics	statistic	NOUN
fcis-22555	164	46	,	,	PUNCT
fcis-22555	164	47	average	average	ADJ
fcis-22555	164	48	variance	variance	NOUN
fcis-22555	164	49	extracted	extract	VERB
fcis-22555	164	50	(	(	PUNCT
fcis-22555	164	51	ave	ave	NOUN
fcis-22555	164	52	)	)	PUNCT
fcis-22555	164	53	and	and	CCONJ
fcis-22555	164	54	construct	construct	VERB
fcis-22555	164	55	correlation	correlation	NOUN
fcis-22555	164	56	matrix	matrix	NOUN
fcis-22555	164	57	for	for	ADP
fcis-22555	164	58	the	the	DET
fcis-22555	164	59	latent	latent	NOUN
fcis-22555	164	60	variables	variable	NOUN
fcis-22555	164	61	.	.	PUNCT
fcis-22555	165	1	ave	ave	PROPN
fcis-22555	165	2	(	(	PUNCT
fcis-22555	165	3	named	name	VERB
fcis-22555	165	4	average	average	ADJ
fcis-22555	165	5	variance	variance	NOUN
fcis-22555	165	6	extracted	extract	VERB
fcis-22555	165	7	)	)	PUNCT
fcis-22555	165	8	,	,	PUNCT
fcis-22555	165	9	typically	typically	ADV
fcis-22555	165	10	used	use	VERB
fcis-22555	165	11	to	to	PART
fcis-22555	165	12	assess	assess	VERB
fcis-22555	165	13	convergent	convergent	NOUN
fcis-22555	165	14	validity	validity	NOUN
fcis-22555	165	15	,	,	PUNCT
fcis-22555	165	16	indicates	indicate	VERB
fcis-22555	165	17	how	how	SCONJ
fcis-22555	165	18	much	much	ADJ
fcis-22555	165	19	of	of	ADP
fcis-22555	165	20	the	the	DET
fcis-22555	165	21	indicators	indicator	NOUN
fcis-22555	165	22	’	'	PUNCT
fcis-22555	165	23	variance	variance	NOUN
fcis-22555	165	24	can	can	AUX
fcis-22555	165	25	be	be	AUX
fcis-22555	165	26	explained	explain	VERB
fcis-22555	165	27	by	by	ADP
fcis-22555	165	28	the	the	DET
fcis-22555	165	29	latent	latent	NOUN
fcis-22555	165	30	variable	variable	NOUN
fcis-22555	165	31	.	.	PUNCT
fcis-22555	166	1	in	in	ADP
fcis-22555	166	2	our	our	PRON
fcis-22555	166	3	paper	paper	NOUN
fcis-22555	166	4	,	,	PUNCT
fcis-22555	166	5	all	all	DET
fcis-22555	166	6	ave	ave	NOUN
fcis-22555	166	7	values	value	NOUN
fcis-22555	166	8	are	be	AUX
fcis-22555	166	9	above	above	ADP
fcis-22555	166	10	0.5	0.5	NUM
fcis-22555	166	11	,	,	PUNCT
fcis-22555	166	12	indicating	indicate	VERB
fcis-22555	166	13	reliable	reliable	ADJ
fcis-22555	166	14	convergent	convergent	NOUN
fcis-22555	166	15	validity	validity	NOUN
fcis-22555	166	16	.	.	PUNCT
fcis-22555	167	1	in	in	ADP
fcis-22555	167	2	addition	addition	NOUN
fcis-22555	167	3	,	,	PUNCT
fcis-22555	167	4	we	we	PRON
fcis-22555	167	5	test	test	VERB
fcis-22555	167	6	the	the	DET
fcis-22555	167	7	discriminant	discriminant	ADJ
fcis-22555	167	8	validity	validity	NOUN
fcis-22555	167	9	by	by	ADP
fcis-22555	167	10	comparing	compare	VERB
fcis-22555	167	11	the	the	DET
fcis-22555	167	12	square	square	ADJ
fcis-22555	167	13	root	root	NOUN
fcis-22555	167	14	of	of	ADP
fcis-22555	167	15	the	the	DET
fcis-22555	167	16	ave	ave	NOUN
fcis-22555	167	17	and	and	CCONJ
fcis-22555	167	18	the	the	DET
fcis-22555	167	19	correlations	correlation	NOUN
fcis-22555	167	20	among	among	ADP
fcis-22555	167	21	each	each	DET
fcis-22555	167	22	construct	construct	NOUN
fcis-22555	167	23	and	and	CCONJ
fcis-22555	167	24	conclude	conclude	VERB
fcis-22555	167	25	that	that	SCONJ
fcis-22555	167	26	the	the	DET
fcis-22555	167	27	square	square	ADJ
fcis-22555	167	28	root	root	NOUN
fcis-22555	167	29	of	of	ADP
fcis-22555	167	30	the	the	DET
fcis-22555	167	31	ave	ave	NOUN
fcis-22555	167	32	by	by	ADP
fcis-22555	167	33	constructs	construct	NOUN
fcis-22555	167	34	is	be	AUX
fcis-22555	167	35	greater	great	ADJ
fcis-22555	167	36	than	than	ADP
fcis-22555	167	37	any	any	DET
fcis-22555	167	38	correlation	correlation	NOUN
fcis-22555	167	39	among	among	ADP
fcis-22555	167	40	constructs	construct	NOUN
fcis-22555	167	41	(	(	PUNCT
fcis-22555	167	42	suki	suki	PROPN
fcis-22555	167	43	&	&	CCONJ
fcis-22555	167	44	ramayah	ramayah	PROPN
fcis-22555	167	45	,	,	PUNCT
fcis-22555	167	46	2011	2011	NUM
fcis-22555	167	47	)	)	PUNCT
fcis-22555	167	48	,	,	PUNCT
fcis-22555	167	49	supporting	support	VERB
fcis-22555	167	50	discriminant	discriminant	ADJ
fcis-22555	167	51	validity	validity	NOUN
fcis-22555	167	52	.	.	PUNCT
fcis-22555	168	1	based	base	VERB
fcis-22555	168	2	on	on	ADP
fcis-22555	168	3	this	this	PRON
fcis-22555	168	4	,	,	PUNCT
fcis-22555	168	5	we	we	PRON
fcis-22555	168	6	conclude	conclude	VERB
fcis-22555	168	7	that	that	PRON
fcis-22555	168	8	construct	construct	VERB
fcis-22555	168	9	reliability	reliability	NOUN
fcis-22555	168	10	,	,	PUNCT
fcis-22555	168	11	convergent	convergent	NOUN
fcis-22555	168	12	validity	validity	NOUN
fcis-22555	168	13	,	,	PUNCT
fcis-22555	168	14	and	and	CCONJ
fcis-22555	168	15	discriminant	discriminant	ADJ
fcis-22555	168	16	validity	validity	NOUN
fcis-22555	168	17	are	be	AUX
fcis-22555	168	18	all	all	ADV
fcis-22555	168	19	acceptable	acceptable	ADJ
fcis-22555	168	20	.	.	PUNCT
fcis-22555	169	1	table	table	NOUN
fcis-22555	169	2	3	3	NUM
fcis-22555	169	3	.	.	PUNCT
fcis-22555	170	1	descriptive	descriptive	ADJ
fcis-22555	170	2	,	,	PUNCT
fcis-22555	170	3	ave	ave	NOUN
fcis-22555	170	4	and	and	CCONJ
fcis-22555	170	5	construct	construct	VERB
fcis-22555	170	6	correlation	correlation	NOUN
fcis-22555	170	7	matrix	matrix	NOUN
fcis-22555	170	8	latent	latent	PROPN
fcis-22555	170	9	variables(a	variables(a	PROPN
fcis-22555	170	10	)	)	PUNCT
fcis-22555	171	1	mean	mean	PROPN
fcis-22555	171	2	s.d	s.d	PROPN
fcis-22555	171	3	.	.	PROPN
fcis-22555	171	4	ave	ave	PROPN
fcis-22555	171	5	1	1	NUM
fcis-22555	171	6	2	2	NUM
fcis-22555	171	7	3	3	NUM
fcis-22555	171	8	4	4	NUM
fcis-22555	171	9	5	5	NUM
fcis-22555	171	10	1.customer	1.customer	NUM
fcis-22555	171	11	orientation	orientation	NOUN
fcis-22555	171	12	(	(	PUNCT
fcis-22555	171	13	4	4	NUM
fcis-22555	171	14	)	)	PUNCT
fcis-22555	171	15	5.642	5.642	NUM
fcis-22555	171	16	1.285	1.285	NUM
fcis-22555	171	17	0.725	0.725	NUM
fcis-22555	171	18	0.852	0.852	NUM
fcis-22555	171	19	2.crms	2.crms	NUM
fcis-22555	171	20	exploitative	exploitative	ADJ
fcis-22555	171	21	usage	usage	NOUN
fcis-22555	171	22	(	(	PUNCT
fcis-22555	171	23	3	3	NUM
fcis-22555	171	24	)	)	PUNCT
fcis-22555	172	1	5.60	5.60	NUM
fcis-22555	172	2	1.374	1.374	NUM
fcis-22555	172	3	0.852	0.852	NUM
fcis-22555	172	4	0.522	0.522	NUM
fcis-22555	172	5	0.923	0.923	NUM
fcis-22555	172	6	3.crms	3.crms	NUM
fcis-22555	172	7	explorative	explorative	ADJ
fcis-22555	172	8	usage	usage	NOUN
fcis-22555	172	9	(	(	PUNCT
fcis-22555	172	10	3	3	NUM
fcis-22555	172	11	)	)	PUNCT
fcis-22555	172	12	4.573	4.573	NUM
fcis-22555	172	13	1.538	1.538	NUM
fcis-22555	172	14	0.879	0.879	NUM
fcis-22555	172	15	0.441	0.441	NUM
fcis-22555	172	16	0.450	0.450	NUM
fcis-22555	172	17	0.938	0.938	NUM
fcis-22555	172	18	4.service	4.service	NUM
fcis-22555	172	19	performance	performance	NOUN
fcis-22555	172	20	(	(	PUNCT
fcis-22555	172	21	6	6	NUM
fcis-22555	172	22	)	)	PUNCT
fcis-22555	172	23	5.054	5.054	NUM
fcis-22555	172	24	1.212	1.212	NUM
fcis-22555	172	25	0.727	0.727	NUM
fcis-22555	172	26	-0.026	-0.026	PUNCT
fcis-22555	172	27	-0.073	-0.073	PUNCT
fcis-22555	172	28	0.159	0.159	NUM
fcis-22555	172	29	0.853	0.853	NUM
fcis-22555	172	30	5.leader	5.leader	NUM
fcis-22555	172	31	efficacy	efficacy	NOUN
fcis-22555	172	32	(	(	PUNCT
fcis-22555	172	33	4	4	NUM
fcis-22555	172	34	)	)	PUNCT
fcis-22555	172	35	5.505	5.505	NUM
fcis-22555	172	36	0.928	0.928	NUM
fcis-22555	172	37	0.797	0.797	NUM
fcis-22555	172	38	0.055	0.055	NUM
fcis-22555	172	39	0.075	0.075	NUM
fcis-22555	172	40	0.022	0.022	NUM
fcis-22555	172	41	0.291	0.291	NUM
fcis-22555	172	42	0.893	0.893	NUM
fcis-22555	172	43	a	a	DET
fcis-22555	172	44	number	number	NOUN
fcis-22555	172	45	of	of	ADP
fcis-22555	172	46	measurement	measurement	NOUN
fcis-22555	172	47	items	item	NOUN
fcis-22555	172	48	abbreviations	abbreviation	NOUN
fcis-22555	172	49	:	:	PUNCT
fcis-22555	172	50	ave	ave	NOUN
fcis-22555	172	51	,	,	PUNCT
fcis-22555	172	52	average	average	ADJ
fcis-22555	172	53	variance	variance	NOUN
fcis-22555	172	54	extracted	extract	VERB
fcis-22555	172	55	(	(	PUNCT
fcis-22555	172	56	values	value	NOUN
fcis-22555	172	57	on	on	ADP
fcis-22555	172	58	the	the	DET
fcis-22555	172	59	diagonal	diagonal	NOUN
fcis-22555	172	60	are	be	AUX
fcis-22555	172	61	the	the	DET
fcis-22555	172	62	square	square	ADJ
fcis-22555	172	63	roots	root	NOUN
fcis-22555	172	64	of	of	ADP
fcis-22555	172	65	the	the	DET
fcis-22555	172	66	ave	ave	NOUN
fcis-22555	172	67	)	)	PUNCT
fcis-22555	172	68	in	in	ADP
fcis-22555	172	69	this	this	DET
fcis-22555	172	70	paper	paper	NOUN
fcis-22555	172	71	,	,	PUNCT
fcis-22555	172	72	we	we	PRON
fcis-22555	172	73	collect	collect	VERB
fcis-22555	172	74	multisourced	multisource	VERB
fcis-22555	172	75	data	datum	NOUN
fcis-22555	172	76	(	(	PUNCT
fcis-22555	172	77	respectively	respectively	ADV
fcis-22555	172	78	rated	rate	VERB
fcis-22555	172	79	by	by	ADP
fcis-22555	172	80	leaders	leader	NOUN
fcis-22555	172	81	and	and	CCONJ
fcis-22555	172	82	employees	employee	NOUN
fcis-22555	172	83	)	)	PUNCT
fcis-22555	172	84	for	for	ADP
fcis-22555	172	85	independent	independent	ADJ
fcis-22555	172	86	and	and	CCONJ
fcis-22555	172	87	dependent	dependent	ADJ
fcis-22555	172	88	variables	variable	NOUN
fcis-22555	172	89	in	in	ADP
fcis-22555	172	90	our	our	PRON
fcis-22555	172	91	model	model	NOUN
fcis-22555	172	92	so	so	SCONJ
fcis-22555	172	93	that	that	SCONJ
fcis-22555	172	94	common	common	ADJ
fcis-22555	172	95	method	method	NOUN
fcis-22555	172	96	bias	bias	NOUN
fcis-22555	172	97	is	be	AUX
fcis-22555	172	98	not	not	PART
fcis-22555	172	99	a	a	DET
fcis-22555	172	100	major	major	ADJ
fcis-22555	172	101	concern	concern	NOUN
fcis-22555	172	102	.	.	PUNCT
fcis-22555	173	1	at	at	ADP
fcis-22555	173	2	the	the	DET
fcis-22555	173	3	same	same	ADJ
fcis-22555	173	4	time	time	NOUN
fcis-22555	173	5	,	,	PUNCT
fcis-22555	173	6	we	we	PRON
fcis-22555	173	7	take	take	VERB
fcis-22555	173	8	actions	action	NOUN
fcis-22555	173	9	to	to	PART
fcis-22555	173	10	proactively	proactively	ADV
fcis-22555	173	11	minimize	minimize	VERB
fcis-22555	173	12	the	the	DET
fcis-22555	173	13	problem	problem	NOUN
fcis-22555	173	14	of	of	ADP
fcis-22555	173	15	common	common	ADJ
fcis-22555	173	16	method	method	NOUN
fcis-22555	173	17	bias	bias	NOUN
fcis-22555	173	18	(	(	PUNCT
fcis-22555	173	19	podsakoff	podsakoff	NOUN
fcis-22555	173	20	et	et	PROPN
fcis-22555	173	21	al	al	PROPN
fcis-22555	173	22	.	.	PROPN
fcis-22555	173	23	,	,	PUNCT
fcis-22555	173	24	2003	2003	NUM
fcis-22555	173	25	)	)	PUNCT
fcis-22555	173	26	.	.	PUNCT
fcis-22555	174	1	firstly	firstly	ADV
fcis-22555	174	2	,	,	PUNCT
fcis-22555	174	3	we	we	PRON
fcis-22555	174	4	collect	collect	VERB
fcis-22555	174	5	multisourced	multisource	VERB
fcis-22555	174	6	data	datum	NOUN
fcis-22555	174	7	including	include	VERB
fcis-22555	174	8	employee	employee	NOUN
fcis-22555	174	9	self	self	NOUN
fcis-22555	174	10	-	-	PUNCT
fcis-22555	174	11	reported	report	VERB
fcis-22555	174	12	data	datum	NOUN
fcis-22555	174	13	for	for	ADP
fcis-22555	174	14	independent	independent	ADJ
fcis-22555	174	15	variable	variable	ADJ
fcis-22555	174	16	and	and	CCONJ
fcis-22555	174	17	leader	leader	NOUN
fcis-22555	174	18	-	-	PUNCT
fcis-22555	174	19	reported	report	VERB
fcis-22555	174	20	data	datum	NOUN
fcis-22555	174	21	for	for	ADP
fcis-22555	174	22	the	the	DET
fcis-22555	174	23	dependent	dependent	ADJ
fcis-22555	174	24	variables	variable	NOUN
fcis-22555	174	25	to	to	PART
fcis-22555	174	26	control	control	VERB
fcis-22555	174	27	common	common	ADJ
fcis-22555	174	28	method	method	NOUN
fcis-22555	174	29	bias	bias	NOUN
fcis-22555	174	30	.	.	PUNCT
fcis-22555	175	1	secondly	secondly	ADV
fcis-22555	175	2	,	,	PUNCT
fcis-22555	175	3	we	we	PRON
fcis-22555	175	4	collect	collect	VERB
fcis-22555	175	5	data	datum	NOUN
fcis-22555	175	6	in	in	ADP
fcis-22555	175	7	the	the	DET
fcis-22555	175	8	broader	broad	ADJ
fcis-22555	175	9	research	research	NOUN
fcis-22555	175	10	context	context	NOUN
fcis-22555	175	11	and	and	CCONJ
fcis-22555	175	12	measures	measure	NOUN
fcis-22555	175	13	of	of	ADP
fcis-22555	175	14	variables	variable	NOUN
fcis-22555	175	15	are	be	AUX
fcis-22555	175	16	obtained	obtain	VERB
fcis-22555	175	17	mainly	mainly	ADV
fcis-22555	175	18	in	in	ADP
fcis-22555	175	19	different	different	ADJ
fcis-22555	175	20	branches	branch	NOUN
fcis-22555	175	21	of	of	ADP
fcis-22555	175	22	banks	bank	NOUN
fcis-22555	175	23	.	.	PUNCT
fcis-22555	176	1	to	to	PART
fcis-22555	176	2	sum	sum	VERB
fcis-22555	176	3	up	up	ADP
fcis-22555	176	4	,	,	PUNCT
fcis-22555	176	5	all	all	DET
fcis-22555	176	6	tests	test	NOUN
fcis-22555	176	7	indicate	indicate	VERB
fcis-22555	176	8	that	that	SCONJ
fcis-22555	176	9	common	common	ADJ
fcis-22555	176	10	method	method	NOUN
fcis-22555	176	11	bias	bias	NOUN
fcis-22555	176	12	does	do	AUX
fcis-22555	176	13	n’t	not	PART
fcis-22555	176	14	threaten	threaten	VERB
fcis-22555	176	15	the	the	DET
fcis-22555	176	16	validity	validity	NOUN
fcis-22555	176	17	of	of	ADP
fcis-22555	176	18	the	the	DET
fcis-22555	176	19	results	result	NOUN
fcis-22555	176	20	.	.	PUNCT
fcis-22555	177	1	5.3	5.3	NUM
fcis-22555	177	2	.	.	PUNCT
fcis-22555	177	3	structural	structural	ADJ
fcis-22555	177	4	model	model	NOUN
fcis-22555	177	5	after	after	ADP
fcis-22555	177	6	confirming	confirm	VERB
fcis-22555	177	7	the	the	DET
fcis-22555	177	8	measurement	measurement	NOUN
fcis-22555	177	9	model	model	NOUN
fcis-22555	177	10	,	,	PUNCT
fcis-22555	177	11	we	we	PRON
fcis-22555	177	12	then	then	ADV
fcis-22555	177	13	use	use	VERB
fcis-22555	177	14	a	a	DET
fcis-22555	177	15	bootstrapping	bootstrappe	VERB
fcis-22555	177	16	method	method	NOUN
fcis-22555	177	17	(	(	PUNCT
fcis-22555	177	18	1000	1000	NUM
fcis-22555	177	19	iterations	iteration	NOUN
fcis-22555	177	20	)	)	PUNCT
fcis-22555	177	21	to	to	PART
fcis-22555	177	22	examine	examine	VERB
fcis-22555	177	23	the	the	DET
fcis-22555	177	24	overall	overall	ADJ
fcis-22555	177	25	fit	fit	NOUN
fcis-22555	177	26	of	of	ADP
fcis-22555	177	27	the	the	DET
fcis-22555	177	28	estimated	estimate	VERB
fcis-22555	177	29	model	model	NOUN
fcis-22555	177	30	,	,	PUNCT
fcis-22555	177	31	the	the	DET
fcis-22555	177	32	path	path	NOUN
fcis-22555	177	33	coefficient	coefficient	NOUN
fcis-22555	177	34	estimates	estimate	VERB
fcis-22555	177	35	,	,	PUNCT
fcis-22555	177	36	their	their	PRON
fcis-22555	177	37	significance	significance	NOUN
fcis-22555	177	38	,	,	PUNCT
fcis-22555	177	39	the	the	DET
fcis-22555	177	40	effect	effect	NOUN
fcis-22555	177	41	sizes	size	NOUN
fcis-22555	177	42	(	(	PUNCT
fcis-22555	177	43	)	)	PUNCT
fcis-22555	177	44	and	and	CCONJ
fcis-22555	177	45	the	the	DET
fcis-22555	177	46	coefficient	coefficient	NOUN
fcis-22555	177	47	of	of	ADP
fcis-22555	177	48	determination	determination	NOUN
fcis-22555	177	49	(	(	PUNCT
fcis-22555	177	50	)	)	PUNCT
fcis-22555	177	51	for	for	ADP
fcis-22555	177	52	the	the	DET
fcis-22555	177	53	structural	structural	ADJ
fcis-22555	177	54	model	model	NOUN
fcis-22555	177	55	.	.	PUNCT
fcis-22555	178	1	in	in	ADP
fcis-22555	178	2	the	the	DET
fcis-22555	178	3	smart	smart	ADJ
fcis-22555	178	4	-	-	PUNCT
fcis-22555	178	5	pls	pls	NOUN
fcis-22555	178	6	analysis	analysis	NOUN
fcis-22555	178	7	,	,	PUNCT
fcis-22555	178	8	we	we	PRON
fcis-22555	178	9	decide	decide	VERB
fcis-22555	178	10	to	to	PART
fcis-22555	178	11	choose	choose	VERB
fcis-22555	178	12	manager	manager	NOUN
fcis-22555	178	13	-	-	PUNCT
fcis-22555	178	14	assessed	assess	VERB
fcis-22555	178	15	service	service	NOUN
fcis-22555	178	16	performance	performance	NOUN
fcis-22555	178	17	as	as	ADP
fcis-22555	178	18	the	the	DET
fcis-22555	178	19	dependent	dependent	ADJ
fcis-22555	178	20	variables	variable	NOUN
fcis-22555	178	21	for	for	ADP
fcis-22555	178	22	the	the	DET
fcis-22555	178	23	structural	structural	ADJ
fcis-22555	178	24	model	model	NOUN
fcis-22555	178	25	in	in	ADP
fcis-22555	178	26	view	view	NOUN
fcis-22555	178	27	of	of	ADP
fcis-22555	178	28	potential	potential	ADJ
fcis-22555	178	29	common	common	ADJ
fcis-22555	178	30	method	method	NOUN
fcis-22555	178	31	bias	bias	NOUN
fcis-22555	178	32	.	.	PUNCT
fcis-22555	179	1	as	as	SCONJ
fcis-22555	179	2	indicated	indicate	VERB
fcis-22555	179	3	in	in	ADP
fcis-22555	179	4	the	the	DET
fcis-22555	179	5	figure	figure	NOUN
fcis-22555	179	6	2	2	NUM
fcis-22555	179	7	,	,	PUNCT
fcis-22555	179	8	customer	customer	NOUN
fcis-22555	179	9	orientation	orientation	NOUN
fcis-22555	179	10	significantly	significantly	ADV
fcis-22555	179	11	enhances	enhance	VERB
fcis-22555	179	12	exploitative	exploitative	ADJ
fcis-22555	179	13	usage	usage	NOUN
fcis-22555	179	14	of	of	ADP
fcis-22555	179	15	crms	crm	NOUN
fcis-22555	179	16	(	(	PUNCT
fcis-22555	179	17	h1a	h1a	NOUN
fcis-22555	179	18	:	:	PUNCT
fcis-22555	179	19	β=0.552	β=0.552	NUM
fcis-22555	179	20	;	;	PUNCT
fcis-22555	179	21	p<0.01	p<0.01	PROPN
fcis-22555	179	22	;	;	PUNCT
fcis-22555	179	23	lower	low	ADJ
fcis-22555	179	24	limit	limit	NOUN
fcis-22555	179	25	[	[	X
fcis-22555	179	26	ll]=0.402	ll]=0.402	PROPN
fcis-22555	179	27	,	,	PUNCT
fcis-22555	179	28	upper	upper	ADJ
fcis-22555	179	29	limit	limit	NOUN
fcis-22555	179	30	[	[	X
fcis-22555	179	31	ul]=0.637	ul]=0.637	ADJ
fcis-22555	179	32	)	)	PUNCT
fcis-22555	179	33	and	and	CCONJ
fcis-22555	179	34	explorative	explorative	ADJ
fcis-22555	179	35	usage	usage	NOUN
fcis-22555	179	36	of	of	ADP
fcis-22555	179	37	crms	crm	NOUN
fcis-22555	179	38	(	(	PUNCT
fcis-22555	179	39	h1b	h1b	NOUN
fcis-22555	179	40	:	:	PUNCT
fcis-22555	179	41	β=0.441	β=0.441	NUM
fcis-22555	179	42	;	;	PUNCT
fcis-22555	179	43	p<0.01	p<0.01	PROPN
fcis-22555	179	44	;	;	PUNCT
fcis-22555	179	45	ll=0.294	ll=0.294	NOUN
fcis-22555	179	46	,	,	PUNCT
fcis-22555	179	47	ul=0.564	ul=0.564	NOUN
fcis-22555	179	48	)	)	PUNCT
fcis-22555	179	49	,	,	PUNCT
fcis-22555	179	50	separately	separately	ADV
fcis-22555	179	51	explaining	explain	VERB
fcis-22555	179	52	25.6	25.6	NUM
fcis-22555	179	53	%	%	NOUN
fcis-22555	179	54	,	,	PUNCT
fcis-22555	179	55	19.5	19.5	NUM
fcis-22555	179	56	%	%	NOUN
fcis-22555	179	57	of	of	ADP
fcis-22555	179	58	its	its	PRON
fcis-22555	179	59	variance	variance	NOUN
fcis-22555	179	60	.	.	PUNCT
fcis-22555	180	1	furthermore	furthermore	ADV
fcis-22555	180	2	,	,	PUNCT
fcis-22555	180	3	crms	crm	NOUN
fcis-22555	180	4	exploitative	exploitative	ADJ
fcis-22555	180	5	usage	usage	NOUN
fcis-22555	180	6	has	have	VERB
fcis-22555	180	7	a	a	DET
fcis-22555	180	8	significantly	significantly	ADV
fcis-22555	180	9	negative	negative	ADJ
fcis-22555	180	10	effect	effect	NOUN
fcis-22555	180	11	on	on	ADP
fcis-22555	180	12	employees	employee	NOUN
fcis-22555	180	13	’	’	PART
fcis-22555	180	14	service	service	NOUN
fcis-22555	180	15	performance	performance	NOUN
fcis-22555	180	16	with	with	ADP
fcis-22555	180	17	path	path	NOUN
fcis-22555	180	18	coefficients	coefficient	NOUN
fcis-22555	180	19	of	of	ADP
fcis-22555	180	20	-0.227	-0.227	PRON
fcis-22555	180	21	(	(	PUNCT
fcis-22555	180	22	h2a	h2a	PROPN
fcis-22555	180	23	:	:	PUNCT
fcis-22555	180	24	β=-0.229	β=-0.229	NUM
fcis-22555	180	25	;	;	PUNCT
fcis-22555	180	26	p<0.01	p<0.01	PROPN
fcis-22555	180	27	;	;	PUNCT
fcis-22555	180	28	ll=-0.409	ll=-0.409	NUM
fcis-22555	180	29	,	,	PUNCT
fcis-22555	180	30	ul=-0.040	ul=-0.040	NOUN
fcis-22555	180	31	)	)	PUNCT
fcis-22555	180	32	.	.	PUNCT
fcis-22555	181	1	and	and	CCONJ
fcis-22555	181	2	crms	crm	NOUN
fcis-22555	181	3	explorative	explorative	ADJ
fcis-22555	181	4	18	18	NUM
fcis-22555	181	5	usage	usage	NOUN
fcis-22555	181	6	also	also	ADV
fcis-22555	181	7	has	have	VERB
fcis-22555	181	8	a	a	DET
fcis-22555	181	9	positive	positive	ADJ
fcis-22555	181	10	effect	effect	NOUN
fcis-22555	181	11	on	on	ADP
fcis-22555	181	12	employees	employee	NOUN
fcis-22555	181	13	’	’	PART
fcis-22555	181	14	service	service	NOUN
fcis-22555	181	15	performance	performance	NOUN
fcis-22555	181	16	(	(	PUNCT
fcis-22555	181	17	h2b	h2b	PROPN
fcis-22555	181	18	:	:	PUNCT
fcis-22555	181	19	β=0.282	β=0.282	X
fcis-22555	181	20	,	,	PUNCT
fcis-22555	181	21	p<0.01	p<0.01	PROPN
fcis-22555	181	22	;	;	PUNCT
fcis-22555	181	23	ll=0.073	ll=0.073	NOUN
fcis-22555	181	24	,	,	PUNCT
fcis-22555	181	25	ul=0.472	ul=0.472	NOUN
fcis-22555	181	26	)	)	PUNCT
fcis-22555	181	27	,	,	PUNCT
fcis-22555	181	28	yielding	yield	VERB
fcis-22555	181	29	an	an	DET
fcis-22555	181	30	explained	explain	VERB
fcis-22555	181	31	variance	variance	NOUN
fcis-22555	181	32	of	of	ADP
fcis-22555	181	33	22.5	22.5	NUM
fcis-22555	181	34	%	%	NOUN
fcis-22555	181	35	.	.	PUNCT
fcis-22555	182	1	besides	besides	SCONJ
fcis-22555	182	2	,	,	PUNCT
fcis-22555	182	3	leader	leader	NOUN
fcis-22555	182	4	efficacy	efficacy	NOUN
fcis-22555	182	5	can	can	AUX
fcis-22555	182	6	yield	yield	VERB
fcis-22555	182	7	a	a	DET
fcis-22555	182	8	direct	direct	ADJ
fcis-22555	182	9	positive	positive	ADJ
fcis-22555	182	10	effect	effect	NOUN
fcis-22555	182	11	on	on	ADP
fcis-22555	182	12	service	service	NOUN
fcis-22555	182	13	performance	performance	NOUN
fcis-22555	182	14	(	(	PUNCT
fcis-22555	182	15	h3	h3	NOUN
fcis-22555	182	16	:	:	PUNCT
fcis-22555	182	17	β=0.306	β=0.306	NUM
fcis-22555	182	18	;	;	PUNCT
fcis-22555	182	19	p<0.01	p<0.01	PROPN
fcis-22555	182	20	;	;	PUNCT
fcis-22555	182	21	ll=0.153	ll=0.153	VERB
fcis-22555	182	22	,	,	PUNCT
fcis-22555	182	23	ul=0.466	ul=0.466	ADJ
fcis-22555	182	24	)	)	PUNCT
fcis-22555	182	25	the	the	DET
fcis-22555	182	26	results	result	NOUN
fcis-22555	182	27	are	be	AUX
fcis-22555	182	28	presented	present	VERB
fcis-22555	182	29	in	in	ADP
fcis-22555	182	30	table	table	NOUN
fcis-22555	182	31	4	4	NUM
fcis-22555	182	32	.	.	PUNCT
fcis-22555	183	1	figure	figure	NOUN
fcis-22555	183	2	2	2	NUM
fcis-22555	183	3	.	.	PUNCT
fcis-22555	184	1	spls	spls	PROPN
fcis-22555	184	2	results	result	NOUN
fcis-22555	184	3	of	of	ADP
fcis-22555	184	4	the	the	DET
fcis-22555	184	5	structural	structural	ADJ
fcis-22555	184	6	model	model	NOUN
fcis-22555	184	7	table	table	NOUN
fcis-22555	184	8	4	4	NUM
fcis-22555	184	9	.	.	PUNCT
fcis-22555	184	10	path	path	NOUN
fcis-22555	184	11	coefficients	coefficient	NOUN
fcis-22555	184	12	hypothesis	hypothesis	NOUN
fcis-22555	184	13	relationship	relationship	NOUN
fcis-22555	184	14	std	std	NOUN
fcis-22555	184	15	beta	beta	NOUN
fcis-22555	184	16	t	t	PROPN
fcis-22555	185	1	p	p	X
fcis-22555	185	2	ll	ll	AUX
fcis-22555	185	3	ul	ul	INTJ
fcis-22555	185	4	decision	decision	VERB
fcis-22555	185	5	h1a	h1a	ADP
fcis-22555	185	6	eco→	eco→	PROPN
fcis-22555	185	7	ertu	ertu	NOUN
fcis-22555	185	8	0.552	0.552	NUM
fcis-22555	185	9	8.052	8.052	NUM
fcis-22555	185	10	0	0	NUM
fcis-22555	185	11	0.402	0.402	NUM
fcis-22555	185	12	0.637	0.637	NUM
fcis-22555	185	13	supported	support	VERB
fcis-22555	185	14	0.256	0.256	NUM
fcis-22555	185	15	0.344	0.344	NUM
fcis-22555	185	16	h1b	h1b	NOUN
fcis-22555	185	17	eco→	eco→	VERB
fcis-22555	185	18	einu	einu	VERB
fcis-22555	185	19	0.441	0.441	NUM
fcis-22555	185	20	6.354	6.354	NUM
fcis-22555	185	21	0	0	NUM
fcis-22555	185	22	0.294	0.294	NUM
fcis-22555	185	23	0.564	0.564	NUM
fcis-22555	185	24	supported	support	VERB
fcis-22555	185	25	0.195	0.195	NUM
fcis-22555	185	26	0.243	0.243	NUM
fcis-22555	185	27	h2a	h2a	NOUN
fcis-22555	185	28	ertu→	ertu→	NUM
fcis-22555	185	29	lspf	lspf	ADJ
fcis-22555	185	30	-0.229	-0.229	NUM
fcis-22555	185	31	2.341	2.341	NUM
fcis-22555	185	32	0.017	0.017	NUM
fcis-22555	185	33	-0.409	-0.409	NUM
fcis-22555	185	34	-0.040	-0.040	NUM
fcis-22555	185	35	unexpected	unexpected	ADJ
fcis-22555	185	36	0.225	0.225	NUM
fcis-22555	185	37	0.047	0.047	NUM
fcis-22555	185	38	h2b	h2b	PROPN
fcis-22555	185	39	einu→	einu→	PROPN
fcis-22555	185	40	lspf	lspf	VERB
fcis-22555	185	41	0.282	0.282	NUM
fcis-22555	185	42	2.908	2.908	NUM
fcis-22555	185	43	0.006	0.006	NUM
fcis-22555	185	44	0.073	0.073	NUM
fcis-22555	185	45	0.472	0.472	NUM
fcis-22555	185	46	supported	support	VERB
fcis-22555	185	47	0.081	0.081	NUM
fcis-22555	185	48	h3	h3	NOUN
fcis-22555	185	49	lle→	lle→	PROPN
fcis-22555	185	50	lspf	lspf	VERB
fcis-22555	185	51	0.306	0.306	NUM
fcis-22555	185	52	3.900	3.900	NUM
fcis-22555	185	53	0	0	NUM
fcis-22555	185	54	0.153	0.153	NUM
fcis-22555	185	55	0.466	0.466	NUM
fcis-22555	185	56	supported	support	VERB
fcis-22555	185	57	0.118	0.118	NUM
fcis-22555	185	58	abbreviations	abbreviation	NOUN
fcis-22555	185	59	:	:	PUNCT
fcis-22555	185	60	eco	eco	NOUN
fcis-22555	185	61	,	,	PUNCT
fcis-22555	185	62	customer	customer	NOUN
fcis-22555	185	63	orientation	orientation	NOUN
fcis-22555	185	64	;	;	PUNCT
fcis-22555	185	65	ertu	ertu	ADV
fcis-22555	185	66	,	,	PUNCT
fcis-22555	185	67	crms	crm	NOUN
fcis-22555	185	68	exploitative	exploitative	ADJ
fcis-22555	185	69	usage	usage	NOUN
fcis-22555	185	70	;	;	PUNCT
fcis-22555	185	71	einu	einu	ADJ
fcis-22555	185	72	,	,	PUNCT
fcis-22555	185	73	crms	crm	NOUN
fcis-22555	185	74	explorative	explorative	ADJ
fcis-22555	185	75	usage	usage	NOUN
fcis-22555	185	76	;	;	PUNCT
fcis-22555	185	77	lspf	lspf	VERB
fcis-22555	185	78	,	,	PUNCT
fcis-22555	185	79	employees	employee	NOUN
fcis-22555	185	80	’	’	PART
fcis-22555	185	81	service	service	NOUN
fcis-22555	185	82	performance	performance	NOUN
fcis-22555	185	83	;	;	PUNCT
fcis-22555	185	84	lle	lle	PROPN
fcis-22555	185	85	,	,	PUNCT
fcis-22555	185	86	leader	leader	NOUN
fcis-22555	185	87	efficacy	efficacy	NOUN
fcis-22555	185	88	;	;	PUNCT
fcis-22555	185	89	ll	ll	AUX
fcis-22555	185	90	,	,	PUNCT
fcis-22555	185	91	lower	low	ADJ
fcis-22555	185	92	limit	limit	NOUN
fcis-22555	185	93	;	;	PUNCT
fcis-22555	185	94	ul	ul	INTJ
fcis-22555	185	95	,	,	PUNCT
fcis-22555	185	96	upper	upper	ADJ
fcis-22555	185	97	limit	limit	NOUN
fcis-22555	185	98	table	table	NOUN
fcis-22555	185	99	5	5	NUM
fcis-22555	185	100	.	.	PUNCT
fcis-22555	185	101	interaction	interaction	NOUN
fcis-22555	185	102	effects	effect	NOUN
fcis-22555	185	103	approach	approach	NOUN
fcis-22555	185	104	relationship	relationship	NOUN
fcis-22555	185	105	m	m	PROPN
fcis-22555	185	106	sd	sd	ADP
fcis-22555	185	107	std	std	NOUN
fcis-22555	185	108	beta	beta	NOUN
fcis-22555	185	109	tvalue	tvalue	NOUN
fcis-22555	185	110	pvalue	pvalue	NOUN
fcis-22555	186	1	ll	ll	AUX
fcis-22555	186	2	ul	ul	INTJ
fcis-22555	186	3	decisions	decision	NOUN
fcis-22555	186	4	(	(	PUNCT
fcis-22555	186	5	p≤0.05	p≤0.05	NOUN
fcis-22555	186	6	)	)	PUNCT
fcis-22555	186	7	main	main	ADJ
fcis-22555	186	8	effects	effect	NOUN
fcis-22555	186	9	model	model	NOUN
fcis-22555	186	10	ertu→	ertu→	PROPN
fcis-22555	186	11	lspf	lspf	VERB
fcis-22555	186	12	-0.222	-0.222	NOUN
fcis-22555	186	13	0.096	0.096	NUM
fcis-22555	186	14	-0.229	-0.229	NUM
fcis-22555	186	15	2.391	2.391	NUM
fcis-22555	186	16	0.017	0.017	NUM
fcis-22555	186	17	-0.409	-0.409	NUM
fcis-22555	186	18	-0.040	-0.040	NUM
fcis-22555	186	19	supported	support	VERB
fcis-22555	186	20	0.188	0.188	NUM
fcis-22555	186	21	0.046	0.046	NUM
fcis-22555	186	22	einu→	einu→	PROPN
fcis-22555	186	23	lspf	lspf	VERB
fcis-22555	186	24	0.276	0.276	NUM
fcis-22555	186	25	0.103	0.103	NUM
fcis-22555	186	26	0.282	0.282	NUM
fcis-22555	186	27	2.744	2.744	NUM
fcis-22555	186	28	0.006	0.006	NUM
fcis-22555	186	29	0.073	0.073	NUM
fcis-22555	186	30	0.472	0.472	NUM
fcis-22555	186	31	supported	support	VERB
fcis-22555	186	32	0.072	0.072	NUM
fcis-22555	186	33	lle→	lle→	NOUN
fcis-22555	186	34	lspf	lspf	VERB
fcis-22555	186	35	0.312	0.312	NUM
fcis-22555	186	36	0.082	0.082	NUM
fcis-22555	186	37	0.306	0.306	NUM
fcis-22555	186	38	3.728	3.728	NUM
fcis-22555	186	39	0	0	NUM
fcis-22555	186	40	0.153	0.153	NUM
fcis-22555	186	41	0.466	0.466	NUM
fcis-22555	186	42	supported	support	VERB
fcis-22555	186	43	0.113	0.113	NUM
fcis-22555	186	44	two	two	NUM
fcis-22555	186	45	stage	stage	NOUN
fcis-22555	186	46	ertu→	ertu→	PUNCT
fcis-22555	186	47	lspf	lspf	VERB
fcis-22555	186	48	-0.236	-0.236	NUM
fcis-22555	186	49	0.098	0.098	NUM
fcis-22555	186	50	-0.232	-0.232	NOUN
fcis-22555	186	51	2.377	2.377	NUM
fcis-22555	186	52	0.018	0.018	NUM
fcis-22555	186	53	-0.422	-0.422	CCONJ
fcis-22555	186	54	-0.038	-0.038	PUNCT
fcis-22555	186	55	supported	support	VERB
fcis-22555	186	56	0.226	0.226	NUM
fcis-22555	186	57	0.050	0.050	NUM
fcis-22555	186	58	einu→	einu→	PRON
fcis-22555	186	59	lspf	lspf	VERB
fcis-22555	186	60	0.293	0.293	NUM
fcis-22555	186	61	0.098	0.098	NUM
fcis-22555	186	62	0.295	0.295	NUM
fcis-22555	186	63	3.011	3.011	NUM
fcis-22555	186	64	0.003	0.003	NUM
fcis-22555	186	65	0.092	0.092	NUM
fcis-22555	186	66	0.473	0.473	NUM
fcis-22555	186	67	supported	support	VERB
fcis-22555	186	68	0.082	0.082	NUM
fcis-22555	186	69	lle→	lle→	NOUN
fcis-22555	186	70	lspf	lspf	VERB
fcis-22555	186	71	0.312	0.312	NUM
fcis-22555	186	72	0.079	0.079	NUM
fcis-22555	186	73	0.308	0.308	NUM
fcis-22555	186	74	3.796	3.796	NUM
fcis-22555	186	75	0	0	NUM
fcis-22555	186	76	0.175	0.175	NUM
fcis-22555	186	77	0.470	0.470	NUM
fcis-22555	186	78	supported	support	VERB
fcis-22555	186	79	0.117	0.117	NUM
fcis-22555	186	80	interaction	interaction	NOUN
fcis-22555	186	81	effect1(ertu*lle	effect1(ertu*lle	NOUN
fcis-22555	186	82	)	)	PUNCT
fcis-22555	186	83	-0.107	-0.107	PUNCT
fcis-22555	187	1	0.105	0.105	NUM
fcis-22555	187	2	-0.125	-0.125	NUM
fcis-22555	187	3	1.193	1.193	NUM
fcis-22555	187	4	0.233	0.233	NUM
fcis-22555	187	5	-0.299	-0.299	NOUN
fcis-22555	187	6	0.111	0.111	NUM
fcis-22555	187	7	not	not	PART
fcis-22555	187	8	supported	support	VERB
fcis-22555	187	9	0.013	0.013	NUM
fcis-22555	187	10	interaction	interaction	NOUN
fcis-22555	187	11	effect2(einu*lle	effect2(einu*lle	PROPN
fcis-22555	187	12	)	)	PUNCT
fcis-22555	187	13	0.209	0.209	NUM
fcis-22555	187	14	0.113	0.113	NUM
fcis-22555	187	15	0.230	0.230	NUM
fcis-22555	187	16	2.025	2.025	NUM
fcis-22555	187	17	0.043	0.043	NUM
fcis-22555	187	18	-0.040	-0.040	NUM
fcis-22555	187	19	0.399	0.399	NUM
fcis-22555	187	20	supported	support	VERB
fcis-22555	187	21	0.049	0.049	NUM
fcis-22555	187	22	abbreviations	abbreviation	NOUN
fcis-22555	187	23	:	:	PUNCT
fcis-22555	187	24	eco	eco	PROPN
fcis-22555	187	25	,	,	PUNCT
fcis-22555	187	26	customer	customer	NOUN
fcis-22555	187	27	orientation	orientation	NOUN
fcis-22555	187	28	;	;	PUNCT
fcis-22555	187	29	ertu	ertu	ADV
fcis-22555	187	30	,	,	PUNCT
fcis-22555	187	31	crms	crm	NOUN
fcis-22555	187	32	exploitative	exploitative	ADJ
fcis-22555	187	33	usage	usage	NOUN
fcis-22555	187	34	;	;	PUNCT
fcis-22555	187	35	einu	einu	ADJ
fcis-22555	187	36	,	,	PUNCT
fcis-22555	187	37	crms	crm	NOUN
fcis-22555	187	38	explorative	explorative	ADJ
fcis-22555	187	39	usage	usage	NOUN
fcis-22555	187	40	;	;	PUNCT
fcis-22555	187	41	lspf	lspf	VERB
fcis-22555	187	42	,	,	PUNCT
fcis-22555	187	43	employees	employee	NOUN
fcis-22555	187	44	’	’	PART
fcis-22555	187	45	service	service	NOUN
fcis-22555	187	46	performance	performance	NOUN
fcis-22555	187	47	;	;	PUNCT
fcis-22555	187	48	lle	lle	PROPN
fcis-22555	187	49	,	,	PUNCT
fcis-22555	187	50	leader	leader	NOUN
fcis-22555	187	51	efficacy	efficacy	NOUN
fcis-22555	187	52	;	;	PUNCT
fcis-22555	187	53	ll	ll	AUX
fcis-22555	187	54	,	,	PUNCT
fcis-22555	187	55	lower	low	ADJ
fcis-22555	187	56	limit	limit	NOUN
fcis-22555	187	57	;	;	PUNCT
fcis-22555	187	58	ul	ul	INTJ
fcis-22555	187	59	,	,	PUNCT
fcis-22555	187	60	upper	upper	ADJ
fcis-22555	187	61	limit	limit	NOUN
fcis-22555	187	62	.	.	PUNCT
fcis-22555	188	1	for	for	ADP
fcis-22555	188	2	the	the	DET
fcis-22555	188	3	leadership	leadership	NOUN
fcis-22555	188	4	substitutes	substitute	NOUN
fcis-22555	188	5	,	,	PUNCT
fcis-22555	188	6	the	the	DET
fcis-22555	188	7	results	result	NOUN
fcis-22555	188	8	reveal	reveal	VERB
fcis-22555	188	9	that	that	SCONJ
fcis-22555	188	10	there	there	PRON
fcis-22555	188	11	is	be	VERB
fcis-22555	188	12	a	a	DET
fcis-22555	188	13	significant	significant	ADJ
fcis-22555	188	14	positive	positive	ADJ
fcis-22555	188	15	interaction	interaction	NOUN
fcis-22555	188	16	effect	effect	NOUN
fcis-22555	188	17	between	between	ADP
fcis-22555	188	18	leader	leader	NOUN
fcis-22555	188	19	efficacy	efficacy	NOUN
fcis-22555	188	20	and	and	CCONJ
fcis-22555	188	21	explorative	explorative	ADJ
fcis-22555	188	22	usage	usage	NOUN
fcis-22555	188	23	of	of	ADP
fcis-22555	188	24	crms	crm	NOUN
fcis-22555	188	25	on	on	ADP
fcis-22555	188	26	employees	employee	NOUN
fcis-22555	188	27	’	’	PART
fcis-22555	188	28	service	service	NOUN
fcis-22555	188	29	performance	performance	NOUN
fcis-22555	188	30	(	(	PUNCT
fcis-22555	188	31	h4b	h4b	NOUN
fcis-22555	188	32	:	:	PUNCT
fcis-22555	188	33	β=0.231	β=0.231	NUM
fcis-22555	188	34	,	,	PUNCT
fcis-22555	188	35	p<0.01	p<0.01	PROPN
fcis-22555	188	36	)	)	PUNCT
fcis-22555	188	37	,	,	PUNCT
fcis-22555	188	38	while	while	SCONJ
fcis-22555	188	39	the	the	DET
fcis-22555	188	40	interaction	interaction	NOUN
fcis-22555	188	41	effect	effect	NOUN
fcis-22555	188	42	is	be	AUX
fcis-22555	188	43	not	not	PART
fcis-22555	188	44	significant	significant	ADJ
fcis-22555	188	45	for	for	ADP
fcis-22555	188	46	exploitative	exploitative	ADJ
fcis-22555	188	47	usage	usage	NOUN
fcis-22555	188	48	of	of	ADP
fcis-22555	188	49	crms	crm	NOUN
fcis-22555	188	50	.	.	PUNCT
fcis-22555	189	1	therefore	therefore	ADV
fcis-22555	189	2	,	,	PUNCT
fcis-22555	189	3	h4b	h4b	PROPN
fcis-22555	189	4	can	can	AUX
fcis-22555	189	5	be	be	AUX
fcis-22555	189	6	supported	support	VERB
fcis-22555	189	7	while	while	SCONJ
fcis-22555	189	8	h4a	h4a	PROPN
fcis-22555	189	9	is	be	AUX
fcis-22555	189	10	not	not	PART
fcis-22555	189	11	.	.	PUNCT
fcis-22555	190	1	our	our	PRON
fcis-22555	190	2	explanation	explanation	NOUN
fcis-22555	190	3	is	be	AUX
fcis-22555	190	4	that	that	SCONJ
fcis-22555	190	5	when	when	SCONJ
fcis-22555	190	6	employee	employee	NOUN
fcis-22555	190	7	use	use	VERB
fcis-22555	190	8	crms	crm	NOUN
fcis-22555	190	9	in	in	ADP
fcis-22555	190	10	a	a	DET
fcis-22555	190	11	routine	routine	ADJ
fcis-22555	190	12	,	,	PUNCT
fcis-22555	190	13	conventional	conventional	ADJ
fcis-22555	190	14	way	way	NOUN
fcis-22555	190	15	,	,	PUNCT
fcis-22555	190	16	they	they	PRON
fcis-22555	190	17	can	can	AUX
fcis-22555	190	18	get	get	VERB
fcis-22555	190	19	customers	customer	NOUN
fcis-22555	190	20	’	’	PART
fcis-22555	190	21	information	information	NOUN
fcis-22555	190	22	and	and	CCONJ
fcis-22555	190	23	service	service	NOUN
fcis-22555	190	24	products	product	NOUN
fcis-22555	190	25	information	information	NOUN
fcis-22555	190	26	by	by	ADP
fcis-22555	190	27	applying	apply	VERB
fcis-22555	190	28	crms	crm	NOUN
fcis-22555	190	29	and	and	CCONJ
fcis-22555	190	30	crms	crm	NOUN
fcis-22555	190	31	can	can	AUX
fcis-22555	190	32	substitute	substitute	VERB
fcis-22555	190	33	the	the	DET
fcis-22555	190	34	decision	decision	NOUN
fcis-22555	190	35	role	role	NOUN
fcis-22555	190	36	of	of	ADP
fcis-22555	190	37	leader	leader	NOUN
fcis-22555	190	38	as	as	SCONJ
fcis-22555	190	39	expected	expect	VERB
fcis-22555	190	40	.	.	PUNCT
fcis-22555	191	1	therefore	therefore	ADV
fcis-22555	191	2	,	,	PUNCT
fcis-22555	191	3	in	in	ADP
fcis-22555	191	4	this	this	DET
fcis-22555	191	5	situation	situation	NOUN
fcis-22555	191	6	employees	employee	NOUN
fcis-22555	191	7	have	have	VERB
fcis-22555	191	8	rare	rare	ADJ
fcis-22555	191	9	need	need	NOUN
fcis-22555	191	10	to	to	PART
fcis-22555	191	11	rely	rely	VERB
fcis-22555	191	12	on	on	ADP
fcis-22555	191	13	leader	leader	NOUN
fcis-22555	191	14	effectiveness	effectiveness	NOUN
fcis-22555	191	15	.	.	PUNCT
fcis-22555	192	1	however	however	ADV
fcis-22555	192	2	,	,	PUNCT
fcis-22555	192	3	when	when	SCONJ
fcis-22555	192	4	19	19	NUM
fcis-22555	192	5	employees	employee	NOUN
fcis-22555	192	6	want	want	VERB
fcis-22555	192	7	to	to	PART
fcis-22555	192	8	apply	apply	VERB
fcis-22555	192	9	new	new	ADJ
fcis-22555	192	10	functions	function	NOUN
fcis-22555	192	11	of	of	ADP
fcis-22555	192	12	crms	crm	NOUN
fcis-22555	192	13	and	and	CCONJ
fcis-22555	192	14	explore	explore	VERB
fcis-22555	192	15	new	new	ADJ
fcis-22555	192	16	ways	way	NOUN
fcis-22555	192	17	to	to	PART
fcis-22555	192	18	use	use	VERB
fcis-22555	192	19	,	,	PUNCT
fcis-22555	192	20	employees	employee	NOUN
fcis-22555	192	21	prefer	prefer	VERB
fcis-22555	192	22	to	to	PART
fcis-22555	192	23	take	take	VERB
fcis-22555	192	24	action	action	NOUN
fcis-22555	192	25	after	after	ADP
fcis-22555	192	26	getting	get	VERB
fcis-22555	192	27	the	the	DET
fcis-22555	192	28	support	support	NOUN
fcis-22555	192	29	of	of	ADP
fcis-22555	192	30	leaders	leader	NOUN
fcis-22555	192	31	.	.	PUNCT
fcis-22555	193	1	at	at	ADP
fcis-22555	193	2	this	this	DET
fcis-22555	193	3	time	time	NOUN
fcis-22555	193	4	,	,	PUNCT
fcis-22555	193	5	leaders	leader	NOUN
fcis-22555	193	6	’	’	PART
fcis-22555	193	7	attitude	attitude	NOUN
fcis-22555	193	8	will	will	AUX
fcis-22555	193	9	have	have	VERB
fcis-22555	193	10	a	a	DET
fcis-22555	193	11	different	different	ADJ
fcis-22555	193	12	effect	effect	NOUN
fcis-22555	193	13	on	on	ADP
fcis-22555	193	14	employees	employee	NOUN
fcis-22555	193	15	’	’	PART
fcis-22555	193	16	usage	usage	NOUN
fcis-22555	193	17	of	of	ADP
fcis-22555	193	18	crms	crm	NOUN
fcis-22555	193	19	.	.	PUNCT
fcis-22555	194	1	in	in	ADP
fcis-22555	194	2	order	order	NOUN
fcis-22555	194	3	to	to	PART
fcis-22555	194	4	verify	verify	VERB
fcis-22555	194	5	interaction	interaction	NOUN
fcis-22555	194	6	effects	effect	NOUN
fcis-22555	194	7	,	,	PUNCT
fcis-22555	194	8	we	we	PRON
fcis-22555	194	9	also	also	ADV
fcis-22555	194	10	conduct	conduct	VERB
fcis-22555	194	11	additional	additional	ADJ
fcis-22555	194	12	analysis	analysis	NOUN
fcis-22555	194	13	.	.	PUNCT
fcis-22555	195	1	the	the	DET
fcis-22555	195	2	result	result	NOUN
fcis-22555	195	3	is	be	AUX
fcis-22555	195	4	shown	show	VERB
fcis-22555	195	5	in	in	ADP
fcis-22555	195	6	table	table	NOUN
fcis-22555	195	7	5	5	NUM
fcis-22555	195	8	.	.	PUNCT
fcis-22555	195	9	first	first	ADV
fcis-22555	195	10	of	of	ADP
fcis-22555	195	11	all	all	PRON
fcis-22555	195	12	,	,	PUNCT
fcis-22555	195	13	the	the	DET
fcis-22555	195	14	path	path	NOUN
fcis-22555	195	15	coefficient	coefficient	NOUN
fcis-22555	195	16	of	of	ADP
fcis-22555	195	17	the	the	DET
fcis-22555	195	18	interaction	interaction	NOUN
fcis-22555	195	19	term	term	NOUN
fcis-22555	195	20	indicates	indicate	VERB
fcis-22555	195	21	to	to	PART
fcis-22555	195	22	which	which	DET
fcis-22555	195	23	extent	extent	NOUN
fcis-22555	195	24	the	the	DET
fcis-22555	195	25	independent	independent	ADJ
fcis-22555	195	26	variables	variable	NOUN
fcis-22555	195	27	’	'	PUNCT
fcis-22555	195	28	influence	influence	NOUN
fcis-22555	195	29	on	on	ADP
fcis-22555	195	30	the	the	DET
fcis-22555	195	31	dependent	dependent	ADJ
fcis-22555	195	32	variable	variable	ADJ
fcis-22555	195	33	changes	change	NOUN
fcis-22555	195	34	depending	depend	VERB
fcis-22555	195	35	on	on	ADP
fcis-22555	195	36	the	the	DET
fcis-22555	195	37	interaction	interaction	NOUN
fcis-22555	195	38	variable	variable	NOUN
fcis-22555	195	39	.	.	PUNCT
fcis-22555	196	1	the	the	DET
fcis-22555	196	2	results	result	NOUN
fcis-22555	196	3	(	(	PUNCT
fcis-22555	196	4	interaction	interaction	NOUN
fcis-22555	196	5	effect1	effect1	NOUN
fcis-22555	196	6	,	,	PUNCT
fcis-22555	196	7	-0.125	-0.125	PRON
fcis-22555	196	8	,	,	PUNCT
fcis-22555	196	9	p=0.233>0.05	p=0.233>0.05	NOUN
fcis-22555	196	10	;	;	PUNCT
fcis-22555	196	11	interaction	interaction	NOUN
fcis-22555	196	12	effect2	effect2	PROPN
fcis-22555	196	13	,	,	PUNCT
fcis-22555	196	14	0.230	0.230	NUM
fcis-22555	196	15	,	,	PUNCT
fcis-22555	196	16	p=0.045<0.05	p=0.045<0.05	NOUN
fcis-22555	196	17	)	)	PUNCT
fcis-22555	196	18	of	of	ADP
fcis-22555	196	19	path	path	NOUN
fcis-22555	196	20	coefficient	coefficient	NOUN
fcis-22555	196	21	capturing	capture	VERB
fcis-22555	196	22	the	the	DET
fcis-22555	196	23	interaction	interaction	NOUN
fcis-22555	196	24	effects	effect	NOUN
fcis-22555	196	25	differs	differ	VERB
fcis-22555	196	26	significantly	significantly	ADV
fcis-22555	196	27	from	from	ADP
fcis-22555	196	28	zero	zero	NUM
fcis-22555	196	29	,	,	PUNCT
fcis-22555	196	30	which	which	PRON
fcis-22555	196	31	supports	support	VERB
fcis-22555	196	32	that	that	SCONJ
fcis-22555	196	33	the	the	DET
fcis-22555	196	34	interaction	interaction	NOUN
fcis-22555	196	35	effects	effect	NOUN
fcis-22555	196	36	really	really	ADV
fcis-22555	196	37	exist	exist	VERB
fcis-22555	196	38	.	.	PUNCT
fcis-22555	197	1	it	it	PRON
fcis-22555	197	2	also	also	ADV
fcis-22555	197	3	suggests	suggest	VERB
fcis-22555	197	4	that	that	SCONJ
fcis-22555	197	5	interaction	interaction	NOUN
fcis-22555	197	6	effect1	effect1	NOUN
fcis-22555	197	7	is	be	AUX
fcis-22555	197	8	not	not	PART
fcis-22555	197	9	significant	significant	ADJ
fcis-22555	197	10	while	while	SCONJ
fcis-22555	197	11	interaction	interaction	NOUN
fcis-22555	197	12	effect2	effect2	NOUN
fcis-22555	197	13	is	be	AUX
fcis-22555	197	14	otherwise	otherwise	ADV
fcis-22555	197	15	.	.	PUNCT
fcis-22555	198	1	further	far	ADV
fcis-22555	198	2	,	,	PUNCT
fcis-22555	198	3	the	the	DET
fcis-22555	198	4	interaction	interaction	NOUN
fcis-22555	198	5	effect	effect	NOUN
fcis-22555	198	6	can	can	AUX
fcis-22555	198	7	be	be	AUX
fcis-22555	198	8	assessed	assess	VERB
fcis-22555	198	9	by	by	ADP
fcis-22555	198	10	comparing	compare	VERB
fcis-22555	198	11	the	the	DET
fcis-22555	198	12	proportion	proportion	NOUN
fcis-22555	198	13	of	of	ADP
fcis-22555	198	14	variance	variance	NOUN
fcis-22555	198	15	explained	explain	VERB
fcis-22555	198	16	(	(	PUNCT
fcis-22555	198	17	as	as	SCONJ
fcis-22555	198	18	expressed	express	VERB
fcis-22555	198	19	by	by	ADP
fcis-22555	198	20	the	the	DET
fcis-22555	198	21	determination	determination	NOUN
fcis-22555	198	22	coefficient	coefficient	NOUN
fcis-22555	198	23	0.146	0.146	NUM
fcis-22555	198	24	)	)	PUNCT
fcis-22555	198	25	of	of	ADP
fcis-22555	198	26	the	the	DET
fcis-22555	198	27	main	main	ADJ
fcis-22555	198	28	effect	effect	NOUN
fcis-22555	198	29	model	model	NOUN
fcis-22555	198	30	(	(	PUNCT
fcis-22555	198	31	i.e.	i.e.	X
fcis-22555	198	32	,	,	PUNCT
fcis-22555	198	33	the	the	DET
fcis-22555	198	34	model	model	NOUN
fcis-22555	198	35	without	without	ADP
fcis-22555	198	36	interaction	interaction	NOUN
fcis-22555	198	37	effect	effect	NOUN
fcis-22555	198	38	)	)	PUNCT
fcis-22555	198	39	with	with	ADP
fcis-22555	198	40	the	the	DET
fcis-22555	198	41	0.188	0.188	NUM
fcis-22555	198	42	of	of	ADP
fcis-22555	198	43	the	the	DET
fcis-22555	198	44	full	full	ADJ
fcis-22555	198	45	model	model	NOUN
fcis-22555	198	46	(	(	PUNCT
fcis-22555	198	47	i.e.	i.e.	X
fcis-22555	198	48	,	,	PUNCT
fcis-22555	198	49	the	the	DET
fcis-22555	198	50	model	model	NOUN
fcis-22555	198	51	including	include	VERB
fcis-22555	198	52	the	the	DET
fcis-22555	198	53	interaction	interaction	NOUN
fcis-22555	198	54	effect	effect	NOUN
fcis-22555	198	55	)	)	PUNCT
fcis-22555	198	56	.	.	PUNCT
fcis-22555	199	1	this	this	DET
fcis-22555	199	2	idea	idea	NOUN
fcis-22555	199	3	also	also	ADV
fcis-22555	199	4	underlies	underlie	VERB
fcis-22555	199	5	the	the	DET
fcis-22555	199	6	effect	effect	NOUN
fcis-22555	199	7	size	size	NOUN
fcis-22555	199	8	(	(	PUNCT
fcis-22555	199	9	henseler	henseler	PROPN
fcis-22555	199	10	&	&	CCONJ
fcis-22555	199	11	fassott	fassott	PROPN
fcis-22555	199	12	,	,	PUNCT
fcis-22555	199	13	2010	2010	NUM
fcis-22555	199	14	;	;	PUNCT
fcis-22555	199	15	fassott	fassott	PROPN
fcis-22555	199	16	et	et	PROPN
fcis-22555	199	17	al	al	PROPN
fcis-22555	199	18	.	.	PROPN
fcis-22555	199	19	,	,	PUNCT
fcis-22555	199	20	2016	2016	NUM
fcis-22555	199	21	)	)	PUNCT
fcis-22555	199	22	that	that	SCONJ
fcis-22555	199	23	interaction	interaction	NOUN
fcis-22555	199	24	effects	effect	NOUN
fcis-22555	199	25	with	with	ADP
fcis-22555	199	26	effect	effect	NOUN
fcis-22555	199	27	size	size	NOUN
fcis-22555	199	28	of	of	ADP
fcis-22555	199	29	0.02	0.02	NUM
fcis-22555	199	30	may	may	AUX
fcis-22555	199	31	be	be	AUX
fcis-22555	199	32	regarded	regard	VERB
fcis-22555	199	33	as	as	ADP
fcis-22555	199	34	weak	weak	ADJ
fcis-22555	199	35	,	,	PUNCT
fcis-22555	199	36	effect	effect	NOUN
fcis-22555	199	37	sizes	size	NOUN
fcis-22555	199	38	from	from	ADP
fcis-22555	199	39	0.15	0.15	NUM
fcis-22555	199	40	as	as	ADP
fcis-22555	199	41	moderate	moderate	ADJ
fcis-22555	199	42	,	,	PUNCT
fcis-22555	199	43	and	and	CCONJ
fcis-22555	199	44	effect	effect	VERB
fcis-22555	199	45	sizes	size	NOUN
fcis-22555	199	46	above	above	ADP
fcis-22555	199	47	0.35	0.35	NUM
fcis-22555	199	48	as	as	ADP
fcis-22555	199	49	strong	strong	ADJ
fcis-22555	199	50	.	.	PUNCT
fcis-22555	200	1	table	table	NOUN
fcis-22555	200	2	5	5	NUM
fcis-22555	200	3	shows	show	VERB
fcis-22555	200	4	that	that	SCONJ
fcis-22555	200	5	interaction	interaction	NOUN
fcis-22555	200	6	effect1	effect1	NOUN
fcis-22555	201	1	with	with	ADP
fcis-22555	201	2	effect	effect	NOUN
fcis-22555	201	3	size	size	NOUN
fcis-22555	201	4	(	(	PUNCT
fcis-22555	201	5	0.013	0.013	NUM
fcis-22555	201	6	)	)	PUNCT
fcis-22555	201	7	is	be	AUX
fcis-22555	201	8	pretty	pretty	ADV
fcis-22555	201	9	weak	weak	ADJ
fcis-22555	201	10	,	,	PUNCT
fcis-22555	201	11	suggesting	suggest	VERB
fcis-22555	201	12	leader	leader	NOUN
fcis-22555	201	13	efficacy	efficacy	NOUN
fcis-22555	201	14	has	have	VERB
fcis-22555	201	15	a	a	DET
fcis-22555	201	16	weak	weak	ADJ
fcis-22555	201	17	moderating	moderate	VERB
fcis-22555	201	18	effect	effect	NOUN
fcis-22555	201	19	on	on	ADP
fcis-22555	201	20	the	the	DET
fcis-22555	201	21	relationship	relationship	NOUN
fcis-22555	201	22	between	between	ADP
fcis-22555	201	23	crms	crm	NOUN
fcis-22555	201	24	exploitative	exploitative	ADJ
fcis-22555	201	25	usage	usage	NOUN
fcis-22555	201	26	behaviors	behavior	NOUN
fcis-22555	201	27	and	and	CCONJ
fcis-22555	201	28	employees	employee	NOUN
fcis-22555	201	29	’	’	PART
fcis-22555	201	30	service	service	NOUN
fcis-22555	201	31	performance	performance	NOUN
fcis-22555	201	32	.	.	PUNCT
fcis-22555	202	1	however	however	ADV
fcis-22555	202	2	,	,	PUNCT
fcis-22555	202	3	moderating	moderate	VERB
fcis-22555	202	4	effect2	effect2	PROPN
fcis-22555	202	5	with	with	ADP
fcis-22555	202	6	effect	effect	NOUN
fcis-22555	202	7	size	size	NOUN
fcis-22555	202	8	(	(	PUNCT
fcis-22555	202	9	0.049	0.049	NUM
fcis-22555	202	10	)	)	PUNCT
fcis-22555	202	11	is	be	AUX
fcis-22555	202	12	rather	rather	ADV
fcis-22555	202	13	moderate	moderate	ADJ
fcis-22555	202	14	,	,	PUNCT
fcis-22555	202	15	which	which	PRON
fcis-22555	202	16	shows	show	VERB
fcis-22555	202	17	that	that	SCONJ
fcis-22555	202	18	leader	leader	NOUN
fcis-22555	202	19	efficacy	efficacy	NOUN
fcis-22555	202	20	positively	positively	ADV
fcis-22555	202	21	moderates	moderate	VERB
fcis-22555	202	22	the	the	DET
fcis-22555	202	23	relationship	relationship	NOUN
fcis-22555	202	24	.	.	PUNCT
fcis-22555	203	1	6	6	NUM
fcis-22555	203	2	.	.	X
fcis-22555	203	3	discussion	discussion	NOUN
fcis-22555	203	4	and	and	CCONJ
fcis-22555	203	5	implication	implication	NOUN
fcis-22555	203	6	6.1	6.1	NUM
fcis-22555	203	7	.	.	PUNCT
fcis-22555	204	1	key	key	ADJ
fcis-22555	204	2	findings	finding	NOUN
fcis-22555	204	3	in	in	ADP
fcis-22555	204	4	this	this	DET
fcis-22555	204	5	study	study	NOUN
fcis-22555	204	6	,	,	PUNCT
fcis-22555	204	7	we	we	PRON
fcis-22555	204	8	investigate	investigate	VERB
fcis-22555	204	9	employees	employee	NOUN
fcis-22555	204	10	’	’	PART
fcis-22555	204	11	crms	crm	NOUN
fcis-22555	204	12	extended	extend	VERB
fcis-22555	204	13	usage	usage	NOUN
fcis-22555	204	14	behaviors	behavior	NOUN
fcis-22555	204	15	(	(	PUNCT
fcis-22555	204	16	i.e.	i.e.	X
fcis-22555	204	17	,	,	PUNCT
fcis-22555	204	18	crms	crm	NOUN
fcis-22555	204	19	exploitative	exploitative	ADJ
fcis-22555	204	20	usage	usage	NOUN
fcis-22555	204	21	and	and	CCONJ
fcis-22555	204	22	crms	crm	NOUN
fcis-22555	204	23	explorative	explorative	ADJ
fcis-22555	204	24	usage	usage	NOUN
fcis-22555	204	25	)	)	PUNCT
fcis-22555	204	26	and	and	CCONJ
fcis-22555	204	27	analyze	analyze	VERB
fcis-22555	204	28	the	the	DET
fcis-22555	204	29	antecedent	antecedent	NOUN
fcis-22555	204	30	of	of	ADP
fcis-22555	204	31	applying	apply	VERB
fcis-22555	204	32	crms	crm	NOUN
fcis-22555	204	33	(	(	PUNCT
fcis-22555	204	34	i.e.	i.e.	X
fcis-22555	204	35	,	,	PUNCT
fcis-22555	204	36	customer	customer	NOUN
fcis-22555	204	37	orientation	orientation	NOUN
fcis-22555	204	38	)	)	PUNCT
fcis-22555	204	39	.	.	PUNCT
fcis-22555	205	1	the	the	DET
fcis-22555	205	2	results	result	NOUN
fcis-22555	205	3	indicate	indicate	VERB
fcis-22555	205	4	that	that	SCONJ
fcis-22555	205	5	customer	customer	NOUN
fcis-22555	205	6	orientation	orientation	NOUN
fcis-22555	205	7	can	can	AUX
fcis-22555	205	8	positively	positively	ADV
fcis-22555	205	9	affect	affect	VERB
fcis-22555	205	10	employees	employee	NOUN
fcis-22555	205	11	’	’	PART
fcis-22555	205	12	systems	system	NOUN
fcis-22555	205	13	usages	usage	NOUN
fcis-22555	205	14	.	.	PUNCT
fcis-22555	206	1	further	far	ADV
fcis-22555	206	2	,	,	PUNCT
fcis-22555	206	3	we	we	PRON
fcis-22555	206	4	discuss	discuss	VERB
fcis-22555	206	5	employee	employee	NOUN
fcis-22555	206	6	crms	crm	NOUN
fcis-22555	206	7	usage	usage	NOUN
fcis-22555	206	8	behaviors	behavior	NOUN
fcis-22555	206	9	in	in	ADP
fcis-22555	206	10	is	be	AUX
fcis-22555	206	11	infusion	infusion	NOUN
fcis-22555	206	12	stage	stage	NOUN
fcis-22555	206	13	and	and	CCONJ
fcis-22555	206	14	explores	explore	VERB
fcis-22555	206	15	the	the	DET
fcis-22555	206	16	different	different	ADJ
fcis-22555	206	17	effects	effect	NOUN
fcis-22555	206	18	of	of	ADP
fcis-22555	206	19	exploitative	exploitative	ADJ
fcis-22555	206	20	usage	usage	NOUN
fcis-22555	206	21	and	and	CCONJ
fcis-22555	206	22	explorative	explorative	ADJ
fcis-22555	206	23	usage	usage	NOUN
fcis-22555	206	24	of	of	ADP
fcis-22555	206	25	crms	crm	NOUN
fcis-22555	206	26	on	on	ADP
fcis-22555	206	27	employees	employee	NOUN
fcis-22555	206	28	’	’	PART
fcis-22555	206	29	service	service	NOUN
fcis-22555	206	30	performance	performance	NOUN
fcis-22555	206	31	.	.	PUNCT
fcis-22555	207	1	the	the	DET
fcis-22555	207	2	results	result	NOUN
fcis-22555	207	3	show	show	VERB
fcis-22555	207	4	that	that	SCONJ
fcis-22555	207	5	crms	crm	NOUN
fcis-22555	207	6	explorative	explorative	ADJ
fcis-22555	207	7	usage	usage	NOUN
fcis-22555	207	8	benefit	benefit	NOUN
fcis-22555	207	9	service	service	NOUN
fcis-22555	207	10	performance	performance	NOUN
fcis-22555	207	11	.	.	PUNCT
fcis-22555	208	1	however	however	ADV
fcis-22555	208	2	,	,	PUNCT
fcis-22555	208	3	interestingly	interestingly	ADV
fcis-22555	208	4	,	,	PUNCT
fcis-22555	208	5	exploitative	exploitative	ADJ
fcis-22555	208	6	usage	usage	NOUN
fcis-22555	208	7	is	be	AUX
fcis-22555	208	8	harmful	harmful	ADJ
fcis-22555	208	9	for	for	ADP
fcis-22555	208	10	service	service	NOUN
fcis-22555	208	11	performance	performance	NOUN
fcis-22555	208	12	.	.	PUNCT
fcis-22555	209	1	this	this	PRON
fcis-22555	209	2	may	may	AUX
fcis-22555	209	3	because	because	SCONJ
fcis-22555	209	4	in	in	ADP
fcis-22555	209	5	a	a	DET
fcis-22555	209	6	highly	highly	ADV
fcis-22555	209	7	competitive	competitive	ADJ
fcis-22555	209	8	market	market	NOUN
fcis-22555	209	9	,	,	PUNCT
fcis-22555	209	10	routine	routine	ADJ
fcis-22555	209	11	usage	usage	NOUN
fcis-22555	209	12	of	of	ADP
fcis-22555	209	13	information	information	NOUN
fcis-22555	209	14	systems	system	NOUN
fcis-22555	209	15	may	may	AUX
fcis-22555	209	16	not	not	PART
fcis-22555	209	17	help	help	VERB
fcis-22555	209	18	companies	company	NOUN
fcis-22555	209	19	and	and	CCONJ
fcis-22555	209	20	even	even	ADV
fcis-22555	209	21	has	have	VERB
fcis-22555	209	22	negative	negative	ADJ
fcis-22555	209	23	impacts	impact	NOUN
fcis-22555	209	24	.	.	PUNCT
fcis-22555	210	1	emphasize	emphasize	VERB
fcis-22555	210	2	more	more	ADV
fcis-22555	210	3	on	on	ADP
fcis-22555	210	4	conventional	conventional	ADJ
fcis-22555	210	5	usage	usage	NOUN
fcis-22555	210	6	,	,	PUNCT
fcis-22555	210	7	which	which	PRON
fcis-22555	210	8	is	be	AUX
fcis-22555	210	9	mostly	mostly	ADV
fcis-22555	210	10	happens	happen	VERB
fcis-22555	210	11	in	in	ADP
fcis-22555	210	12	banks	bank	NOUN
fcis-22555	210	13	,	,	PUNCT
fcis-22555	210	14	may	may	AUX
fcis-22555	210	15	cultivate	cultivate	VERB
fcis-22555	210	16	conformist	conformist	ADJ
fcis-22555	210	17	and	and	CCONJ
fcis-22555	210	18	finally	finally	ADV
fcis-22555	210	19	damage	damage	VERB
fcis-22555	210	20	the	the	DET
fcis-22555	210	21	organizations	organization	NOUN
fcis-22555	210	22	.	.	PUNCT
fcis-22555	211	1	in	in	ADP
fcis-22555	211	2	addition	addition	NOUN
fcis-22555	211	3	,	,	PUNCT
fcis-22555	211	4	we	we	PRON
fcis-22555	211	5	investigate	investigate	VERB
fcis-22555	211	6	the	the	DET
fcis-22555	211	7	substitutes	substitute	NOUN
fcis-22555	211	8	of	of	ADP
fcis-22555	211	9	leadership	leadership	NOUN
fcis-22555	211	10	of	of	ADP
fcis-22555	211	11	crms	crm	NOUN
fcis-22555	211	12	usage	usage	VERB
fcis-22555	211	13	.	.	PUNCT
fcis-22555	212	1	the	the	DET
fcis-22555	212	2	direct	direct	ADJ
fcis-22555	212	3	effect	effect	NOUN
fcis-22555	212	4	of	of	ADP
fcis-22555	212	5	leader	leader	NOUN
fcis-22555	212	6	efficacy	efficacy	NOUN
fcis-22555	212	7	is	be	AUX
fcis-22555	212	8	consistent	consistent	ADJ
fcis-22555	212	9	with	with	ADP
fcis-22555	212	10	prior	prior	ADJ
fcis-22555	212	11	studies	study	NOUN
fcis-22555	212	12	that	that	PRON
fcis-22555	212	13	leader	leader	NOUN
fcis-22555	212	14	efficacy	efficacy	NOUN
fcis-22555	212	15	has	have	VERB
fcis-22555	212	16	positive	positive	ADJ
fcis-22555	212	17	effects	effect	NOUN
fcis-22555	212	18	on	on	ADP
fcis-22555	212	19	employees	employee	NOUN
fcis-22555	212	20	’	’	PART
fcis-22555	212	21	service	service	NOUN
fcis-22555	212	22	performance	performance	NOUN
fcis-22555	212	23	.	.	PUNCT
fcis-22555	213	1	more	more	ADV
fcis-22555	213	2	importantly	importantly	ADV
fcis-22555	213	3	,	,	PUNCT
fcis-22555	213	4	we	we	PRON
fcis-22555	213	5	found	find	VERB
fcis-22555	213	6	that	that	SCONJ
fcis-22555	213	7	leader	leader	NOUN
fcis-22555	213	8	efficacy	efficacy	NOUN
fcis-22555	213	9	can	can	AUX
fcis-22555	213	10	negatively	negatively	ADV
fcis-22555	213	11	affect	affect	VERB
fcis-22555	213	12	the	the	DET
fcis-22555	213	13	relationship	relationship	NOUN
fcis-22555	213	14	between	between	ADP
fcis-22555	213	15	employees	employee	NOUN
fcis-22555	213	16	’	’	PART
fcis-22555	213	17	crms	crm	NOUN
fcis-22555	213	18	exploitative	exploitative	ADJ
fcis-22555	213	19	usage	usage	NOUN
fcis-22555	213	20	and	and	CCONJ
fcis-22555	213	21	their	their	PRON
fcis-22555	213	22	service	service	NOUN
fcis-22555	213	23	performance	performance	NOUN
fcis-22555	213	24	,	,	PUNCT
fcis-22555	213	25	although	although	SCONJ
fcis-22555	213	26	insignificant	insignificant	ADJ
fcis-22555	213	27	.	.	PUNCT
fcis-22555	214	1	however	however	ADV
fcis-22555	214	2	,	,	PUNCT
fcis-22555	214	3	there	there	PRON
fcis-22555	214	4	is	be	VERB
fcis-22555	214	5	a	a	DET
fcis-22555	214	6	positive	positive	ADJ
fcis-22555	214	7	interaction	interaction	NOUN
fcis-22555	214	8	between	between	ADP
fcis-22555	214	9	employees	employee	NOUN
fcis-22555	214	10	’	’	PART
fcis-22555	214	11	crms	crm	NOUN
fcis-22555	214	12	explorative	explorative	ADJ
fcis-22555	214	13	usage	usage	NOUN
fcis-22555	214	14	and	and	CCONJ
fcis-22555	214	15	employee	employee	NOUN
fcis-22555	214	16	service	service	NOUN
fcis-22555	214	17	performance	performance	NOUN
fcis-22555	214	18	.	.	PUNCT
fcis-22555	215	1	considering	consider	VERB
fcis-22555	215	2	the	the	DET
fcis-22555	215	3	negative	negative	ADJ
fcis-22555	215	4	effects	effect	NOUN
fcis-22555	215	5	of	of	ADP
fcis-22555	215	6	exploitative	exploitative	ADJ
fcis-22555	215	7	usage	usage	NOUN
fcis-22555	215	8	behaviors	behavior	NOUN
fcis-22555	215	9	,	,	PUNCT
fcis-22555	215	10	leverage	leverage	NOUN
fcis-22555	215	11	leader	leader	NOUN
fcis-22555	215	12	efficacy	efficacy	NOUN
fcis-22555	215	13	to	to	PART
fcis-22555	215	14	enlarge	enlarge	VERB
fcis-22555	215	15	the	the	DET
fcis-22555	215	16	positive	positive	ADJ
fcis-22555	215	17	effects	effect	NOUN
fcis-22555	215	18	of	of	ADP
fcis-22555	215	19	explorative	explorative	ADJ
fcis-22555	215	20	usage	usage	NOUN
fcis-22555	215	21	is	be	AUX
fcis-22555	215	22	highlighted	highlight	VERB
fcis-22555	215	23	.	.	PUNCT
fcis-22555	216	1	6.2	6.2	NUM
fcis-22555	216	2	.	.	PUNCT
fcis-22555	217	1	theoretical	theoretical	ADJ
fcis-22555	217	2	implication	implication	NOUN
fcis-22555	217	3	firstly	firstly	ADV
fcis-22555	217	4	,	,	PUNCT
fcis-22555	217	5	in	in	ADP
fcis-22555	217	6	recent	recent	ADJ
fcis-22555	217	7	years	year	NOUN
fcis-22555	217	8	,	,	PUNCT
fcis-22555	217	9	a	a	DET
fcis-22555	217	10	major	major	ADJ
fcis-22555	217	11	problem	problem	NOUN
fcis-22555	217	12	that	that	PRON
fcis-22555	217	13	has	have	AUX
fcis-22555	217	14	aroused	arouse	VERB
fcis-22555	217	15	the	the	DET
fcis-22555	217	16	interest	interest	NOUN
fcis-22555	217	17	of	of	ADP
fcis-22555	217	18	researchers	researcher	NOUN
fcis-22555	217	19	and	and	CCONJ
fcis-22555	217	20	practitioners	practitioner	NOUN
fcis-22555	217	21	is	be	AUX
fcis-22555	217	22	the	the	DET
fcis-22555	217	23	impacts	impact	NOUN
fcis-22555	217	24	of	of	ADP
fcis-22555	217	25	crms	crm	NOUN
fcis-22555	217	26	application	application	NOUN
fcis-22555	217	27	on	on	ADP
fcis-22555	217	28	employees	employee	NOUN
fcis-22555	217	29	’	'	PUNCT
fcis-22555	217	30	and	and	CCONJ
fcis-22555	217	31	enterprise	enterprise	NOUN
fcis-22555	217	32	service	service	NOUN
fcis-22555	217	33	performance	performance	NOUN
fcis-22555	217	34	,	,	PUNCT
fcis-22555	217	35	and	and	CCONJ
fcis-22555	217	36	whether	whether	SCONJ
fcis-22555	217	37	work	work	NOUN
fcis-22555	217	38	motivation	motivation	NOUN
fcis-22555	217	39	(	(	PUNCT
fcis-22555	217	40	i.e.	i.e.	X
fcis-22555	217	41	,	,	PUNCT
fcis-22555	217	42	customer	customer	NOUN
fcis-22555	217	43	orientation	orientation	NOUN
fcis-22555	217	44	)	)	PUNCT
fcis-22555	217	45	has	have	VERB
fcis-22555	217	46	an	an	DET
fcis-22555	217	47	impact	impact	NOUN
fcis-22555	217	48	on	on	ADP
fcis-22555	217	49	usage	usage	NOUN
fcis-22555	217	50	behaviors	behavior	NOUN
fcis-22555	217	51	of	of	ADP
fcis-22555	217	52	crms	crm	NOUN
fcis-22555	217	53	.	.	PUNCT
fcis-22555	218	1	we	we	PRON
fcis-22555	218	2	attempt	attempt	VERB
fcis-22555	218	3	to	to	PART
fcis-22555	218	4	enrich	enrich	VERB
fcis-22555	218	5	is	be	AUX
fcis-22555	218	6	diffusion	diffusion	NOUN
fcis-22555	218	7	literature	literature	NOUN
fcis-22555	218	8	by	by	ADP
fcis-22555	218	9	focusing	focus	VERB
fcis-22555	218	10	on	on	ADP
fcis-22555	218	11	the	the	DET
fcis-22555	218	12	impact	impact	NOUN
fcis-22555	218	13	of	of	ADP
fcis-22555	218	14	customer	customer	NOUN
fcis-22555	218	15	orientation	orientation	NOUN
fcis-22555	218	16	on	on	ADP
fcis-22555	218	17	their	their	PRON
fcis-22555	218	18	service	service	NOUN
fcis-22555	218	19	performance	performance	NOUN
fcis-22555	218	20	and	and	CCONJ
fcis-22555	218	21	regarding	regard	VERB
fcis-22555	218	22	usage	usage	NOUN
fcis-22555	218	23	of	of	ADP
fcis-22555	218	24	crms	crm	NOUN
fcis-22555	218	25	as	as	ADP
fcis-22555	218	26	a	a	DET
fcis-22555	218	27	key	key	ADJ
fcis-22555	218	28	intermediary	intermediary	NOUN
fcis-22555	218	29	.	.	PUNCT
fcis-22555	219	1	secondly	secondly	ADV
fcis-22555	219	2	,	,	PUNCT
fcis-22555	219	3	it	it	PRON
fcis-22555	219	4	is	be	AUX
fcis-22555	219	5	expected	expect	VERB
fcis-22555	219	6	to	to	PART
fcis-22555	219	7	enrich	enrich	VERB
fcis-22555	219	8	the	the	PRON
fcis-22555	219	9	is	be	AUX
fcis-22555	219	10	usage	usage	NOUN
fcis-22555	219	11	literature	literature	NOUN
fcis-22555	219	12	and	and	CCONJ
fcis-22555	219	13	ambidexterity	ambidexterity	NOUN
fcis-22555	219	14	literature	literature	NOUN
fcis-22555	219	15	that	that	PRON
fcis-22555	219	16	types	type	NOUN
fcis-22555	219	17	of	of	ADP
fcis-22555	219	18	crms	crm	NOUN
fcis-22555	219	19	usage	usage	NOUN
fcis-22555	219	20	may	may	AUX
fcis-22555	219	21	result	result	VERB
fcis-22555	219	22	in	in	ADP
fcis-22555	219	23	different	different	ADJ
fcis-22555	219	24	outcomes	outcome	NOUN
fcis-22555	219	25	.	.	PUNCT
fcis-22555	220	1	although	although	SCONJ
fcis-22555	220	2	previous	previous	ADJ
fcis-22555	220	3	literature	literature	NOUN
fcis-22555	220	4	indicate	indicate	VERB
fcis-22555	220	5	that	that	SCONJ
fcis-22555	220	6	both	both	DET
fcis-22555	220	7	information	information	NOUN
fcis-22555	220	8	systems	system	NOUN
fcis-22555	220	9	explorative	explorative	ADJ
fcis-22555	220	10	and	and	CCONJ
fcis-22555	220	11	exploitative	exploitative	ADJ
fcis-22555	220	12	usage	usage	NOUN
fcis-22555	220	13	are	be	AUX
fcis-22555	220	14	overall	overall	ADV
fcis-22555	220	15	beneficial	beneficial	ADJ
fcis-22555	220	16	in	in	ADP
fcis-22555	220	17	the	the	DET
fcis-22555	220	18	adoption	adoption	NOUN
fcis-22555	220	19	stage	stage	NOUN
fcis-22555	220	20	(	(	PUNCT
fcis-22555	220	21	he	he	PRON
fcis-22555	220	22	&	&	CCONJ
fcis-22555	220	23	wong	wong	PROPN
fcis-22555	220	24	,	,	PUNCT
fcis-22555	220	25	2004	2004	NUM
fcis-22555	220	26	)	)	PUNCT
fcis-22555	220	27	,	,	PUNCT
fcis-22555	220	28	our	our	PRON
fcis-22555	220	29	findings	finding	NOUN
fcis-22555	220	30	indicate	indicate	VERB
fcis-22555	220	31	that	that	SCONJ
fcis-22555	220	32	it	it	PRON
fcis-22555	220	33	may	may	AUX
fcis-22555	220	34	not	not	PART
fcis-22555	220	35	always	always	ADV
fcis-22555	220	36	be	be	AUX
fcis-22555	220	37	the	the	DET
fcis-22555	220	38	case	case	NOUN
fcis-22555	220	39	in	in	ADP
fcis-22555	220	40	the	the	DET
fcis-22555	220	41	post	post	ADJ
fcis-22555	220	42	-	-	ADJ
fcis-22555	220	43	adoption	adoption	ADJ
fcis-22555	220	44	stage	stage	NOUN
fcis-22555	220	45	,	,	PUNCT
fcis-22555	220	46	especially	especially	ADV
fcis-22555	220	47	in	in	ADP
fcis-22555	220	48	a	a	DET
fcis-22555	220	49	mature	mature	ADJ
fcis-22555	220	50	market	market	NOUN
fcis-22555	220	51	with	with	ADP
fcis-22555	220	52	fierce	fierce	ADJ
fcis-22555	220	53	competition	competition	NOUN
fcis-22555	220	54	.	.	PUNCT
fcis-22555	221	1	thirdly	thirdly	ADV
fcis-22555	221	2	,	,	PUNCT
fcis-22555	221	3	extending	extend	VERB
fcis-22555	221	4	the	the	DET
fcis-22555	221	5	leader	leader	NOUN
fcis-22555	221	6	substitutes	substitute	NOUN
fcis-22555	221	7	theory	theory	NOUN
fcis-22555	221	8	,	,	PUNCT
fcis-22555	221	9	we	we	PRON
fcis-22555	221	10	highlight	highlight	VERB
fcis-22555	221	11	the	the	DET
fcis-22555	221	12	usage	usage	NOUN
fcis-22555	221	13	of	of	ADP
fcis-22555	221	14	crms	crm	NOUN
fcis-22555	221	15	as	as	ADP
fcis-22555	221	16	one	one	NUM
fcis-22555	221	17	of	of	ADP
fcis-22555	221	18	the	the	DET
fcis-22555	221	19	leadership	leadership	NOUN
fcis-22555	221	20	substitute	substitute	NOUN
fcis-22555	221	21	factors	factor	NOUN
fcis-22555	221	22	,	,	PUNCT
fcis-22555	221	23	which	which	PRON
fcis-22555	221	24	can	can	AUX
fcis-22555	221	25	affect	affect	VERB
fcis-22555	221	26	employees	employee	NOUN
fcis-22555	221	27	’	’	PART
fcis-22555	221	28	service	service	NOUN
fcis-22555	221	29	performance	performance	NOUN
fcis-22555	221	30	.	.	PUNCT
fcis-22555	222	1	prior	prior	ADJ
fcis-22555	222	2	studies	study	NOUN
fcis-22555	222	3	found	find	VERB
fcis-22555	222	4	mixed	mixed	ADJ
fcis-22555	222	5	results	result	NOUN
fcis-22555	222	6	on	on	ADP
fcis-22555	222	7	the	the	DET
fcis-22555	222	8	relationship	relationship	NOUN
fcis-22555	222	9	between	between	ADP
fcis-22555	222	10	extended	extended	ADJ
fcis-22555	222	11	usage	usage	NOUN
fcis-22555	222	12	behaviors	behavior	NOUN
fcis-22555	222	13	and	and	CCONJ
fcis-22555	222	14	service	service	NOUN
fcis-22555	222	15	performance	performance	NOUN
fcis-22555	222	16	(	(	PUNCT
fcis-22555	222	17	roman	roman	PROPN
fcis-22555	222	18	&	&	CCONJ
fcis-22555	222	19	lacobucci	lacobucci	PROPN
fcis-22555	222	20	,	,	PUNCT
fcis-22555	222	21	2010	2010	NUM
fcis-22555	222	22	;	;	PUNCT
fcis-22555	222	23	chen	chen	PROPN
fcis-22555	222	24	et	et	PROPN
fcis-22555	222	25	al	al	PROPN
fcis-22555	222	26	.	.	PROPN
fcis-22555	222	27	,	,	PUNCT
fcis-22555	222	28	2020	2020	NUM
fcis-22555	222	29	)	)	PUNCT
fcis-22555	222	30	.	.	PUNCT
fcis-22555	223	1	the	the	DET
fcis-22555	223	2	opposite	opposite	ADJ
fcis-22555	223	3	effects	effect	NOUN
fcis-22555	223	4	of	of	ADP
fcis-22555	223	5	explorative	explorative	ADJ
fcis-22555	223	6	and	and	CCONJ
fcis-22555	223	7	exploitative	exploitative	ADJ
fcis-22555	223	8	usage	usage	NOUN
fcis-22555	223	9	may	may	AUX
fcis-22555	223	10	provide	provide	VERB
fcis-22555	223	11	clues	clue	NOUN
fcis-22555	223	12	for	for	ADP
fcis-22555	223	13	overall	overall	ADJ
fcis-22555	223	14	mixed	mixed	ADJ
fcis-22555	223	15	results	result	NOUN
fcis-22555	223	16	in	in	ADP
fcis-22555	223	17	previous	previous	ADJ
fcis-22555	223	18	literature	literature	NOUN
fcis-22555	223	19	.	.	PUNCT
fcis-22555	224	1	different	different	ADJ
fcis-22555	224	2	usages	usage	NOUN
fcis-22555	224	3	behavior	behavior	NOUN
fcis-22555	224	4	could	could	AUX
fcis-22555	224	5	be	be	AUX
fcis-22555	224	6	substitute	substitute	ADJ
fcis-22555	224	7	or	or	CCONJ
fcis-22555	224	8	complement	complement	NOUN
fcis-22555	224	9	leadership	leadership	NOUN
fcis-22555	224	10	,	,	PUNCT
fcis-22555	224	11	which	which	PRON
fcis-22555	224	12	may	may	AUX
fcis-22555	224	13	further	far	ADV
fcis-22555	224	14	relieve	relieve	VERB
fcis-22555	224	15	the	the	DET
fcis-22555	224	16	inconsistency	inconsistency	NOUN
fcis-22555	224	17	in	in	ADP
fcis-22555	224	18	consideration	consideration	NOUN
fcis-22555	224	19	of	of	ADP
fcis-22555	224	20	the	the	DET
fcis-22555	224	21	role	role	NOUN
fcis-22555	224	22	of	of	ADP
fcis-22555	224	23	leaders	leader	NOUN
fcis-22555	224	24	.	.	PUNCT
fcis-22555	225	1	it	it	PRON
fcis-22555	225	2	provides	provide	VERB
fcis-22555	225	3	a	a	DET
fcis-22555	225	4	lens	lens	NOUN
fcis-22555	225	5	for	for	ADP
fcis-22555	225	6	further	far	ADV
fcis-22555	225	7	is	be	AUX
fcis-22555	225	8	extended	extend	VERB
fcis-22555	225	9	usage	usage	NOUN
fcis-22555	225	10	study	study	NOUN
fcis-22555	225	11	to	to	PART
fcis-22555	225	12	involve	involve	VERB
fcis-22555	225	13	in	in	ADP
fcis-22555	225	14	the	the	DET
fcis-22555	225	15	role	role	NOUN
fcis-22555	225	16	of	of	ADP
fcis-22555	225	17	leaders	leader	NOUN
fcis-22555	225	18	and	and	CCONJ
fcis-22555	225	19	specific	specific	ADJ
fcis-22555	225	20	organizational	organizational	ADJ
fcis-22555	225	21	factors	factor	NOUN
fcis-22555	225	22	.	.	PUNCT
fcis-22555	226	1	6.3	6.3	NUM
fcis-22555	226	2	.	.	PUNCT
fcis-22555	226	3	practical	practical	ADJ
fcis-22555	226	4	implications	implication	NOUN
fcis-22555	226	5	employee	employee	NOUN
fcis-22555	226	6	’s	’s	PART
fcis-22555	226	7	usage	usage	NOUN
fcis-22555	226	8	behaviors	behavior	NOUN
fcis-22555	226	9	may	may	AUX
fcis-22555	226	10	cause	cause	VERB
fcis-22555	226	11	different	different	ADJ
fcis-22555	226	12	effects	effect	NOUN
fcis-22555	226	13	on	on	ADP
fcis-22555	226	14	their	their	PRON
fcis-22555	226	15	service	service	NOUN
fcis-22555	226	16	performance	performance	NOUN
fcis-22555	226	17	.	.	PUNCT
fcis-22555	227	1	managers	manager	NOUN
fcis-22555	227	2	are	be	AUX
fcis-22555	227	3	suggested	suggest	VERB
fcis-22555	227	4	to	to	PART
fcis-22555	227	5	encourage	encourage	VERB
fcis-22555	227	6	frontline	frontline	NOUN
fcis-22555	227	7	employees	employee	NOUN
fcis-22555	227	8	to	to	PART
fcis-22555	227	9	deeply	deeply	ADV
fcis-22555	227	10	engage	engage	VERB
fcis-22555	227	11	in	in	ADP
fcis-22555	227	12	crms	crm	NOUN
fcis-22555	227	13	and	and	CCONJ
fcis-22555	227	14	integrate	integrate	VERB
fcis-22555	227	15	it	it	PRON
fcis-22555	227	16	into	into	ADP
fcis-22555	227	17	their	their	PRON
fcis-22555	227	18	job	job	NOUN
fcis-22555	227	19	and	and	CCONJ
fcis-22555	227	20	service	service	NOUN
fcis-22555	227	21	.	.	PUNCT
fcis-22555	228	1	leveraging	leverage	VERB
fcis-22555	228	2	the	the	DET
fcis-22555	228	3	resources	resource	NOUN
fcis-22555	228	4	of	of	ADP
fcis-22555	228	5	crms	crm	NOUN
fcis-22555	228	6	,	,	PUNCT
fcis-22555	228	7	it	it	PRON
fcis-22555	228	8	is	be	AUX
fcis-22555	228	9	essential	essential	ADJ
fcis-22555	228	10	to	to	PART
fcis-22555	228	11	promote	promote	VERB
fcis-22555	228	12	employees	employee	NOUN
fcis-22555	228	13	to	to	PART
fcis-22555	228	14	adapt	adapt	VERB
fcis-22555	228	15	their	their	PRON
fcis-22555	228	16	service	service	NOUN
fcis-22555	228	17	to	to	PART
fcis-22555	228	18	fulfill	fulfill	VERB
fcis-22555	228	19	customer	customer	NOUN
fcis-22555	228	20	diverse	diverse	ADJ
fcis-22555	228	21	needs	need	NOUN
fcis-22555	228	22	so	so	SCONJ
fcis-22555	228	23	as	as	SCONJ
fcis-22555	228	24	to	to	PART
fcis-22555	228	25	acquire	acquire	VERB
fcis-22555	228	26	and	and	CCONJ
fcis-22555	228	27	retain	retain	VERB
fcis-22555	228	28	customers	customer	NOUN
fcis-22555	228	29	innovatively	innovatively	ADV
fcis-22555	228	30	.	.	PUNCT
fcis-22555	229	1	excessive	excessive	ADJ
fcis-22555	229	2	emphasize	emphasize	VERB
fcis-22555	229	3	conventional	conventional	ADJ
fcis-22555	229	4	usage	usage	NOUN
fcis-22555	229	5	of	of	ADP
fcis-22555	229	6	crms	crm	NOUN
fcis-22555	229	7	may	may	AUX
fcis-22555	229	8	not	not	PART
fcis-22555	229	9	benefit	benefit	VERB
fcis-22555	229	10	the	the	DET
fcis-22555	229	11	company	company	NOUN
fcis-22555	229	12	and	and	CCONJ
fcis-22555	229	13	even	even	ADV
fcis-22555	229	14	harmful	harmful	ADJ
fcis-22555	229	15	.	.	PUNCT
fcis-22555	230	1	cultivate	cultivate	VERB
fcis-22555	230	2	a	a	DET
fcis-22555	230	3	flexible	flexible	ADJ
fcis-22555	230	4	climate	climate	NOUN
fcis-22555	230	5	is	be	AUX
fcis-22555	230	6	also	also	ADV
fcis-22555	230	7	suggested	suggest	VERB
fcis-22555	230	8	to	to	PART
fcis-22555	230	9	avoid	avoid	VERB
fcis-22555	230	10	rigid	rigid	ADJ
fcis-22555	230	11	and	and	CCONJ
fcis-22555	230	12	regimented	regimented	ADJ
fcis-22555	230	13	service	service	NOUN
fcis-22555	230	14	style	style	NOUN
fcis-22555	230	15	.	.	PUNCT
fcis-22555	231	1	in	in	ADP
fcis-22555	231	2	addition	addition	NOUN
fcis-22555	231	3	,	,	PUNCT
fcis-22555	231	4	we	we	PRON
fcis-22555	231	5	propose	propose	VERB
fcis-22555	231	6	crms	crm	NOUN
fcis-22555	231	7	usage	usage	NOUN
fcis-22555	231	8	behaviors	behavior	NOUN
fcis-22555	231	9	can	can	AUX
fcis-22555	231	10	play	play	VERB
fcis-22555	231	11	a	a	DET
fcis-22555	231	12	critical	critical	ADJ
fcis-22555	231	13	role	role	NOUN
fcis-22555	231	14	in	in	ADP
fcis-22555	231	15	substituting	substitute	VERB
fcis-22555	231	16	leader	leader	NOUN
fcis-22555	231	17	effectiveness	effectiveness	NOUN
fcis-22555	231	18	based	base	VERB
fcis-22555	231	19	on	on	ADP
fcis-22555	231	20	leader	leader	NOUN
fcis-22555	231	21	substitution	substitution	NOUN
fcis-22555	231	22	theory	theory	NOUN
fcis-22555	231	23	.	.	PUNCT
fcis-22555	232	1	when	when	SCONJ
fcis-22555	232	2	employees	employee	NOUN
fcis-22555	232	3	use	use	VERB
fcis-22555	232	4	crms	crm	NOUN
fcis-22555	232	5	in	in	ADP
fcis-22555	232	6	a	a	DET
fcis-22555	232	7	routine	routine	ADJ
fcis-22555	232	8	,	,	PUNCT
fcis-22555	232	9	simple	simple	ADJ
fcis-22555	232	10	way	way	NOUN
fcis-22555	232	11	,	,	PUNCT
fcis-22555	232	12	appropriate	appropriate	ADJ
fcis-22555	232	13	empowerment	empowerment	NOUN
fcis-22555	232	14	is	be	AUX
fcis-22555	232	15	recommended	recommend	VERB
fcis-22555	232	16	.	.	PUNCT
fcis-22555	233	1	when	when	SCONJ
fcis-22555	233	2	employees	employee	NOUN
fcis-22555	233	3	encounter	encounter	VERB
fcis-22555	233	4	with	with	ADP
fcis-22555	233	5	unstructured	unstructured	ADJ
fcis-22555	233	6	tasks	task	NOUN
fcis-22555	233	7	or	or	CCONJ
fcis-22555	233	8	intend	intend	VERB
fcis-22555	233	9	to	to	PART
fcis-22555	233	10	innovatively	innovatively	ADV
fcis-22555	233	11	use	use	VERB
fcis-22555	233	12	the	the	DET
fcis-22555	233	13	systems	system	NOUN
fcis-22555	233	14	,	,	PUNCT
fcis-22555	233	15	leaders	leader	NOUN
fcis-22555	233	16	’	’	PART
fcis-22555	233	17	support	support	NOUN
fcis-22555	233	18	is	be	AUX
fcis-22555	233	19	helpful	helpful	ADJ
fcis-22555	233	20	then	then	ADV
fcis-22555	233	21	.	.	PUNCT
fcis-22555	234	1	the	the	DET
fcis-22555	234	2	intervention	intervention	NOUN
fcis-22555	234	3	of	of	ADP
fcis-22555	234	4	leaders	leader	NOUN
fcis-22555	234	5	in	in	ADP
fcis-22555	234	6	appropriate	appropriate	ADJ
fcis-22555	234	7	occasions	occasion	NOUN
fcis-22555	234	8	can	can	AUX
fcis-22555	234	9	effectively	effectively	ADV
fcis-22555	234	10	improve	improve	VERB
fcis-22555	234	11	employees	employee	NOUN
fcis-22555	234	12	’	’	PART
fcis-22555	234	13	performance	performance	NOUN
fcis-22555	234	14	.	.	PUNCT
fcis-22555	235	1	besides	besides	SCONJ
fcis-22555	235	2	,	,	PUNCT
fcis-22555	235	3	effective	effective	ADJ
fcis-22555	235	4	distribution	distribution	NOUN
fcis-22555	235	5	of	of	ADP
fcis-22555	235	6	leader	leader	NOUN
fcis-22555	235	7	’s	’s	PART
fcis-22555	235	8	energy	energy	NOUN
fcis-22555	235	9	also	also	ADV
fcis-22555	235	10	helps	help	VERB
fcis-22555	235	11	to	to	PART
fcis-22555	235	12	improve	improve	VERB
fcis-22555	235	13	leader	leader	NOUN
fcis-22555	235	14	themselves	themselves	PRON
fcis-22555	235	15	work	work	NOUN
fcis-22555	235	16	efficiency	efficiency	NOUN
fcis-22555	235	17	.	.	PUNCT
fcis-22555	236	1	6.4	6.4	NUM
fcis-22555	236	2	.	.	PUNCT
fcis-22555	236	3	limitations	limitation	NOUN
fcis-22555	236	4	and	and	CCONJ
fcis-22555	236	5	future	future	ADJ
fcis-22555	236	6	research	research	NOUN
fcis-22555	236	7	this	this	DET
fcis-22555	236	8	study	study	NOUN
fcis-22555	236	9	has	have	VERB
fcis-22555	236	10	some	some	DET
fcis-22555	236	11	limitations	limitation	NOUN
fcis-22555	236	12	that	that	PRON
fcis-22555	236	13	provide	provide	VERB
fcis-22555	236	14	opportunities	opportunity	NOUN
fcis-22555	236	15	for	for	ADP
fcis-22555	236	16	future	future	ADJ
fcis-22555	236	17	research	research	NOUN
fcis-22555	236	18	.	.	PUNCT
fcis-22555	237	1	firstly	firstly	ADV
fcis-22555	237	2	,	,	PUNCT
fcis-22555	237	3	based	base	VERB
fcis-22555	237	4	on	on	ADP
fcis-22555	237	5	the	the	DET
fcis-22555	237	6	leadership	leadership	NOUN
fcis-22555	237	7	substitutes	substitute	NOUN
fcis-22555	237	8	theory	theory	NOUN
fcis-22555	237	9	,	,	PUNCT
fcis-22555	237	10	there	there	PRON
fcis-22555	237	11	are	be	VERB
fcis-22555	237	12	potentially	potentially	ADV
fcis-22555	237	13	different	different	ADJ
fcis-22555	237	14	types	type	NOUN
fcis-22555	237	15	of	of	ADP
fcis-22555	237	16	substitute	substitute	NOUN
fcis-22555	237	17	factors	factor	NOUN
fcis-22555	237	18	,	,	PUNCT
fcis-22555	237	19	such	such	ADJ
fcis-22555	237	20	as	as	ADP
fcis-22555	237	21	organization	organization	NOUN
fcis-22555	237	22	related	relate	VERB
fcis-22555	237	23	factors	factor	NOUN
fcis-22555	237	24	and	and	CCONJ
fcis-22555	237	25	task	task	NOUN
fcis-22555	237	26	related	relate	VERB
fcis-22555	237	27	factors	factor	NOUN
fcis-22555	237	28	.	.	PUNCT
fcis-22555	238	1	in	in	ADP
fcis-22555	238	2	the	the	DET
fcis-22555	238	3	current	current	ADJ
fcis-22555	238	4	study	study	NOUN
fcis-22555	238	5	,	,	PUNCT
fcis-22555	238	6	we	we	PRON
fcis-22555	238	7	only	only	ADV
fcis-22555	238	8	focus	focus	VERB
fcis-22555	238	9	on	on	ADP
fcis-22555	238	10	the	the	DET
fcis-22555	238	11	crms	crm	NOUN
fcis-22555	238	12	usage	usage	NOUN
fcis-22555	238	13	.	.	PUNCT
fcis-22555	239	1	further	further	ADJ
fcis-22555	239	2	study	study	NOUN
fcis-22555	239	3	could	could	AUX
fcis-22555	239	4	combine	combine	VERB
fcis-22555	239	5	different	different	ADJ
fcis-22555	239	6	types	type	NOUN
fcis-22555	239	7	of	of	ADP
fcis-22555	239	8	factors	factor	NOUN
fcis-22555	239	9	besides	besides	SCONJ
fcis-22555	239	10	the	the	DET
fcis-22555	239	11	crms	crm	NOUN
fcis-22555	239	12	usage	usage	VERB
fcis-22555	239	13	.	.	PUNCT
fcis-22555	240	1	secondly	secondly	ADV
fcis-22555	240	2	,	,	PUNCT
fcis-22555	240	3	crms	crm	NOUN
fcis-22555	240	4	has	have	AUX
fcis-22555	240	5	been	be	AUX
fcis-22555	240	6	adopted	adopt	VERB
fcis-22555	240	7	in	in	ADP
fcis-22555	240	8	various	various	ADJ
fcis-22555	240	9	organizations	organization	NOUN
fcis-22555	240	10	.	.	PUNCT
fcis-22555	241	1	in	in	ADP
fcis-22555	241	2	the	the	DET
fcis-22555	241	3	current	current	ADJ
fcis-22555	241	4	study	study	NOUN
fcis-22555	241	5	,	,	PUNCT
fcis-22555	241	6	we	we	PRON
fcis-22555	241	7	select	select	VERB
fcis-22555	241	8	a	a	DET
fcis-22555	241	9	typical	typical	ADJ
fcis-22555	241	10	service	service	NOUN
fcis-22555	241	11	industry	industry	NOUN
fcis-22555	241	12	(	(	PUNCT
fcis-22555	241	13	i.e.	i.e.	X
fcis-22555	241	14	,	,	PUNCT
fcis-22555	241	15	bank	bank	NOUN
fcis-22555	241	16	)	)	PUNCT
fcis-22555	241	17	to	to	PART
fcis-22555	241	18	test	test	VERB
fcis-22555	241	19	our	our	PRON
fcis-22555	241	20	framework	framework	NOUN
fcis-22555	241	21	.	.	PUNCT
fcis-22555	242	1	further	further	ADJ
fcis-22555	242	2	researches	research	NOUN
fcis-22555	242	3	may	may	AUX
fcis-22555	242	4	examine	examine	VERB
fcis-22555	242	5	whether	whether	SCONJ
fcis-22555	242	6	the	the	DET
fcis-22555	242	7	result	result	NOUN
fcis-22555	242	8	is	be	AUX
fcis-22555	242	9	20	20	NUM
fcis-22555	242	10	consistent	consistent	ADJ
fcis-22555	242	11	in	in	ADP
fcis-22555	242	12	different	different	ADJ
fcis-22555	242	13	contexts	contexts	NOUN
fcis-22555	242	14	.	.	PUNCT
fcis-22555	243	1	thirdly	thirdly	ADV
fcis-22555	243	2	,	,	PUNCT
fcis-22555	243	3	since	since	SCONJ
fcis-22555	243	4	the	the	DET
fcis-22555	243	5	data	datum	NOUN
fcis-22555	243	6	was	be	AUX
fcis-22555	243	7	collected	collect	VERB
fcis-22555	243	8	by	by	ADP
fcis-22555	243	9	questionnaire	questionnaire	NOUN
fcis-22555	243	10	,	,	PUNCT
fcis-22555	243	11	although	although	SCONJ
fcis-22555	243	12	we	we	PRON
fcis-22555	243	13	tried	try	VERB
fcis-22555	243	14	our	our	PRON
fcis-22555	243	15	best	good	ADJ
fcis-22555	243	16	to	to	PART
fcis-22555	243	17	control	control	VERB
fcis-22555	243	18	for	for	ADP
fcis-22555	243	19	common	common	ADJ
fcis-22555	243	20	method	method	NOUN
fcis-22555	243	21	variance	variance	NOUN
fcis-22555	243	22	in	in	ADP
fcis-22555	243	23	the	the	DET
fcis-22555	243	24	research	research	NOUN
fcis-22555	243	25	design	design	NOUN
fcis-22555	243	26	and	and	CCONJ
fcis-22555	243	27	the	the	DET
fcis-22555	243	28	methodology	methodology	NOUN
fcis-22555	243	29	,	,	PUNCT
fcis-22555	243	30	it	it	PRON
fcis-22555	243	31	can	can	AUX
fcis-22555	243	32	not	not	PART
fcis-22555	243	33	be	be	AUX
fcis-22555	243	34	fully	fully	ADV
fcis-22555	243	35	eliminated	eliminate	VERB
fcis-22555	243	36	.	.	PUNCT
fcis-22555	244	1	further	further	ADJ
fcis-22555	244	2	study	study	NOUN
fcis-22555	244	3	could	could	AUX
fcis-22555	244	4	replicate	replicate	VERB
fcis-22555	244	5	the	the	DET
fcis-22555	244	6	research	research	NOUN
fcis-22555	244	7	with	with	ADP
fcis-22555	244	8	different	different	ADJ
fcis-22555	244	9	data	datum	NOUN
fcis-22555	244	10	source	source	NOUN
fcis-22555	244	11	and/or	and/or	CCONJ
fcis-22555	244	12	methods	method	NOUN
fcis-22555	244	13	.	.	PUNCT
fcis-22555	245	1	7	7	X
fcis-22555	245	2	.	.	X
fcis-22555	245	3	conclusion	conclusion	NOUN
fcis-22555	245	4	crms	crm	NOUN
fcis-22555	245	5	have	have	AUX
fcis-22555	245	6	been	be	AUX
fcis-22555	245	7	commonly	commonly	ADV
fcis-22555	245	8	adopted	adopt	VERB
fcis-22555	245	9	in	in	ADP
fcis-22555	245	10	various	various	ADJ
fcis-22555	245	11	contexts	context	NOUN
fcis-22555	245	12	for	for	ADP
fcis-22555	245	13	years	year	NOUN
fcis-22555	245	14	and	and	CCONJ
fcis-22555	245	15	already	already	ADV
fcis-22555	245	16	stepped	step	VERB
fcis-22555	245	17	into	into	ADP
fcis-22555	245	18	post	post	ADJ
fcis-22555	245	19	-	-	ADJ
fcis-22555	245	20	adoption	adoption	ADJ
fcis-22555	245	21	stage	stage	NOUN
fcis-22555	245	22	.	.	PUNCT
fcis-22555	246	1	this	this	DET
fcis-22555	246	2	research	research	NOUN
fcis-22555	246	3	aims	aim	VERB
fcis-22555	246	4	at	at	ADP
fcis-22555	246	5	exploring	explore	VERB
fcis-22555	246	6	how	how	SCONJ
fcis-22555	246	7	different	different	ADJ
fcis-22555	246	8	usage	usage	NOUN
fcis-22555	246	9	behaviors	behavior	NOUN
fcis-22555	246	10	of	of	ADP
fcis-22555	246	11	crms	crm	NOUN
fcis-22555	246	12	affect	affect	VERB
fcis-22555	246	13	employees	employee	NOUN
fcis-22555	246	14	’	’	PART
fcis-22555	246	15	service	service	NOUN
fcis-22555	246	16	performance	performance	NOUN
fcis-22555	246	17	and	and	CCONJ
fcis-22555	246	18	how	how	SCONJ
fcis-22555	246	19	to	to	PART
fcis-22555	246	20	manage	manage	VERB
fcis-22555	246	21	it	it	PRON
fcis-22555	246	22	.	.	PUNCT
fcis-22555	247	1	by	by	ADP
fcis-22555	247	2	providing	provide	VERB
fcis-22555	247	3	a	a	DET
fcis-22555	247	4	theoretical	theoretical	ADJ
fcis-22555	247	5	model	model	NOUN
fcis-22555	247	6	and	and	CCONJ
fcis-22555	247	7	empirical	empirical	ADJ
fcis-22555	247	8	evidence	evidence	NOUN
fcis-22555	247	9	for	for	ADP
fcis-22555	247	10	extended	extended	ADJ
fcis-22555	247	11	usage	usage	NOUN
fcis-22555	247	12	of	of	ADP
fcis-22555	247	13	crms	crm	NOUN
fcis-22555	247	14	,	,	PUNCT
fcis-22555	247	15	our	our	PRON
fcis-22555	247	16	finding	finding	NOUN
fcis-22555	247	17	highlights	highlight	NOUN
fcis-22555	247	18	the	the	DET
fcis-22555	247	19	antecedents	antecedent	NOUN
fcis-22555	247	20	and	and	CCONJ
fcis-22555	247	21	mechanisms	mechanism	NOUN
fcis-22555	247	22	of	of	ADP
fcis-22555	247	23	crms	crm	NOUN
fcis-22555	247	24	explorative	explorative	ADJ
fcis-22555	247	25	and	and	CCONJ
fcis-22555	247	26	exploitative	exploitative	ADJ
fcis-22555	247	27	usage	usage	NOUN
fcis-22555	247	28	on	on	ADP
fcis-22555	247	29	service	service	NOUN
fcis-22555	247	30	performance	performance	NOUN
fcis-22555	247	31	.	.	PUNCT
fcis-22555	248	1	furthermore	furthermore	ADV
fcis-22555	248	2	,	,	PUNCT
fcis-22555	248	3	based	base	VERB
fcis-22555	248	4	on	on	ADP
fcis-22555	248	5	the	the	DET
fcis-22555	248	6	leadership	leadership	NOUN
fcis-22555	248	7	substitutes	substitute	VERB
fcis-22555	248	8	theory	theory	NOUN
fcis-22555	248	9	,	,	PUNCT
fcis-22555	248	10	the	the	DET
fcis-22555	248	11	role	role	NOUN
fcis-22555	248	12	of	of	ADP
fcis-22555	248	13	leaders	leader	NOUN
fcis-22555	248	14	in	in	ADP
fcis-22555	248	15	frontline	frontline	NOUN
fcis-22555	248	16	employees	employee	NOUN
fcis-22555	248	17	’	'	PUNCT
fcis-22555	248	18	crms	crm	NOUN
fcis-22555	248	19	usage	usage	NOUN
fcis-22555	248	20	is	be	AUX
fcis-22555	248	21	explored	explore	VERB
fcis-22555	248	22	.	.	PUNCT
fcis-22555	249	1	it	it	PRON
fcis-22555	249	2	is	be	AUX
fcis-22555	249	3	expected	expect	VERB
fcis-22555	249	4	to	to	PART
fcis-22555	249	5	provide	provide	VERB
fcis-22555	249	6	theoretical	theoretical	ADJ
fcis-22555	249	7	lens	lens	NOUN
fcis-22555	249	8	for	for	ADP
fcis-22555	249	9	letting	let	VERB
fcis-22555	249	10	information	information	NOUN
fcis-22555	249	11	system	system	NOUN
fcis-22555	249	12	investment	investment	NOUN
fcis-22555	249	13	continually	continually	ADV
fcis-22555	249	14	make	make	VERB
fcis-22555	249	15	contributions	contribution	NOUN
fcis-22555	249	16	and	and	CCONJ
fcis-22555	249	17	developing	develop	VERB
fcis-22555	249	18	effective	effective	ADJ
fcis-22555	249	19	leadership	leadership	NOUN
fcis-22555	249	20	as	as	ADV
fcis-22555	249	21	well	well	ADV
fcis-22555	249	22	.	.	PUNCT
fcis-22555	250	1	references	reference	NOUN
fcis-22555	250	2	[	[	X
fcis-22555	250	3	1	1	NUM
fcis-22555	250	4	]	]	PUNCT
fcis-22555	250	5	agarwal	agarwal	PROPN
fcis-22555	250	6	r.	r.	PROPN
fcis-22555	250	7	,	,	PUNCT
fcis-22555	250	8	&	&	CCONJ
fcis-22555	250	9	prasad	prasad	PROPN
fcis-22555	250	10	j.	j.	PROPN
fcis-22555	250	11	1998	1998	NUM
fcis-22555	250	12	.	.	PUNCT
fcis-22555	251	1	a	a	DET
fcis-22555	251	2	conceptual	conceptual	ADJ
fcis-22555	251	3	and	and	CCONJ
fcis-22555	251	4	operational	operational	ADJ
fcis-22555	251	5	definition	definition	NOUN
fcis-22555	251	6	of	of	ADP
fcis-22555	251	7	personal	personal	ADJ
fcis-22555	251	8	innovativeness	innovativeness	NOUN
fcis-22555	251	9	in	in	ADP
fcis-22555	251	10	the	the	DET
fcis-22555	251	11	domain	domain	NOUN
fcis-22555	251	12	of	of	ADP
fcis-22555	251	13	information	information	NOUN
fcis-22555	251	14	technology	technology	NOUN
fcis-22555	251	15	.	.	PUNCT
fcis-22555	252	1	information	information	NOUN
fcis-22555	252	2	systems	system	NOUN
fcis-22555	252	3	research	research	NOUN
fcis-22555	252	4	.	.	PUNCT
fcis-22555	253	1	9(2	9(2	NUM
fcis-22555	253	2	)	)	PUNCT
fcis-22555	253	3	.	.	PUNCT
fcis-22555	254	1	pp.204	pp.204	NOUN
fcis-22555	254	2	-	-	PUNCT
fcis-22555	254	3	215	215	NUM
fcis-22555	254	4	.	.	PUNCT
fcis-22555	255	1	[	[	X
fcis-22555	255	2	2	2	NUM
fcis-22555	255	3	]	]	PUNCT
fcis-22555	255	4	ahearne	ahearne	ADJ
fcis-22555	255	5	m.	m.	NOUN
fcis-22555	255	6	,	,	PUNCT
fcis-22555	255	7	jelinek	jelinek	PROPN
fcis-22555	255	8	r.	r.	PROPN
fcis-22555	255	9	,	,	PUNCT
fcis-22555	255	10	&	&	CCONJ
fcis-22555	255	11	rapp	rapp	PROPN
fcis-22555	255	12	a.	a.	PROPN
fcis-22555	255	13	2005	2005	NUM
fcis-22555	255	14	.	.	PUNCT
fcis-22555	256	1	moving	move	VERB
fcis-22555	256	2	the	the	DET
fcis-22555	256	3	direct	direct	ADJ
fcis-22555	256	4	effect	effect	NOUN
fcis-22555	256	5	of	of	ADP
fcis-22555	256	6	sfa	sfa	NOUN
fcis-22555	256	7	adoption	adoption	NOUN
fcis-22555	256	8	on	on	ADP
fcis-22555	256	9	salesperson	salesperson	PROPN
fcis-22555	256	10	performance	performance	NOUN
fcis-22555	256	11	:	:	PUNCT
fcis-22555	256	12	training	training	NOUN
fcis-22555	256	13	and	and	CCONJ
fcis-22555	256	14	support	support	NOUN
fcis-22555	256	15	as	as	ADP
fcis-22555	256	16	key	key	ADJ
fcis-22555	256	17	moderating	moderating	NOUN
fcis-22555	256	18	factors	factor	NOUN
fcis-22555	256	19	.	.	PUNCT
fcis-22555	257	1	industrial	industrial	ADJ
fcis-22555	257	2	marketing	marketing	NOUN
fcis-22555	257	3	management	management	NOUN
fcis-22555	257	4	.	.	PUNCT
fcis-22555	258	1	34(4	34(4	NUM
fcis-22555	258	2	)	)	PUNCT
fcis-22555	258	3	.	.	PUNCT
fcis-22555	259	1	pp.379	pp.379	PROPN
fcis-22555	259	2	-	-	PUNCT
fcis-22555	259	3	388	388	NUM
fcis-22555	259	4	.	.	PUNCT
fcis-22555	260	1	[	[	X
fcis-22555	260	2	3	3	X
fcis-22555	260	3	]	]	X
fcis-22555	260	4	auh	auh	PROPN
fcis-22555	260	5	s.	s.	PROPN
fcis-22555	260	6	,	,	PUNCT
fcis-22555	260	7	&	&	CCONJ
fcis-22555	260	8	mengue	mengue	PROPN
fcis-22555	260	9	b.	b.	PROPN
fcis-22555	260	10	2005	2005	NUM
fcis-22555	260	11	.	.	PUNCT
fcis-22555	260	12	balancing	balance	VERB
fcis-22555	260	13	exploration	exploration	NOUN
fcis-22555	260	14	and	and	CCONJ
fcis-22555	260	15	exploitation	exploitation	NOUN
fcis-22555	260	16	:	:	PUNCT
fcis-22555	260	17	the	the	DET
fcis-22555	260	18	moderating	moderate	VERB
fcis-22555	260	19	role	role	NOUN
fcis-22555	260	20	of	of	ADP
fcis-22555	260	21	competitive	competitive	ADJ
fcis-22555	260	22	intensity	intensity	NOUN
fcis-22555	260	23	.	.	PUNCT
fcis-22555	261	1	journal	journal	PROPN
fcis-22555	261	2	of	of	ADP
fcis-22555	261	3	business	business	NOUN
fcis-22555	261	4	research	research	NOUN
fcis-22555	261	5	.	.	PUNCT
fcis-22555	262	1	58(12	58(12	NUM
fcis-22555	262	2	)	)	PUNCT
fcis-22555	262	3	.	.	PUNCT
fcis-22555	263	1	pp.1652	pp.1652	PROPN
fcis-22555	263	2	-	-	PUNCT
fcis-22555	263	3	1661	1661	NUM
fcis-22555	263	4	.	.	PUNCT
fcis-22555	264	1	[	[	X
fcis-22555	264	2	4	4	X
fcis-22555	264	3	]	]	X
fcis-22555	264	4	barton	barton	PROPN
fcis-22555	264	5	d.l	d.l	PROPN
fcis-22555	264	6	.	.	PROPN
fcis-22555	264	7	,	,	PUNCT
fcis-22555	264	8	&	&	CCONJ
fcis-22555	264	9	deschamps	deschamps	PROPN
fcis-22555	264	10	i.	i.	PROPN
fcis-22555	264	11	1998	1998	NUM
fcis-22555	264	12	.	.	PUNCT
fcis-22555	265	1	managerial	managerial	ADJ
fcis-22555	265	2	influence	influence	NOUN
fcis-22555	265	3	in	in	ADP
fcis-22555	265	4	the	the	DET
fcis-22555	265	5	implementation	implementation	NOUN
fcis-22555	265	6	of	of	ADP
fcis-22555	265	7	new	new	ADJ
fcis-22555	265	8	technology	technology	NOUN
fcis-22555	265	9	.	.	PUNCT
fcis-22555	266	1	management	management	NOUN
fcis-22555	266	2	science	science	NOUN
fcis-22555	266	3	.	.	PUNCT
fcis-22555	267	1	34(10	34(10	NUM
fcis-22555	267	2	)	)	PUNCT
fcis-22555	267	3	.	.	PUNCT
fcis-22555	268	1	pp.1252	pp.1252	PROPN
fcis-22555	268	2	-	-	PUNCT
fcis-22555	268	3	1265	1265	NUM
fcis-22555	268	4	.	.	PUNCT
fcis-22555	269	1	[	[	X
fcis-22555	269	2	5	5	X
fcis-22555	269	3	]	]	PUNCT
fcis-22555	269	4	benitez	benitez	PROPN
fcis-22555	269	5	j.	j.	PROPN
fcis-22555	269	6	,	,	PUNCT
fcis-22555	269	7	henseler	henseler	PROPN
fcis-22555	269	8	j.	j.	PROPN
fcis-22555	269	9	,	,	PUNCT
fcis-22555	269	10	castillo	castillo	PROPN
fcis-22555	269	11	a.	a.	PROPN
fcis-22555	269	12	,	,	PUNCT
fcis-22555	269	13	&	&	CCONJ
fcis-22555	269	14	schuberth	schuberth	PROPN
fcis-22555	269	15	f.	f.	PROPN
fcis-22555	269	16	2020	2020	NUM
fcis-22555	269	17	.	.	PUNCT
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fcis-22555	270	2	to	to	PART
fcis-22555	270	3	perform	perform	VERB
fcis-22555	270	4	and	and	CCONJ
fcis-22555	270	5	report	report	VERB
fcis-22555	270	6	an	an	DET
fcis-22555	270	7	impactful	impactful	ADJ
fcis-22555	270	8	analysis	analysis	NOUN
fcis-22555	270	9	using	use	VERB
fcis-22555	270	10	partial	partial	ADJ
fcis-22555	270	11	least	least	ADJ
fcis-22555	270	12	squares	square	NOUN
fcis-22555	270	13	:	:	PUNCT
fcis-22555	270	14	guidelines	guideline	NOUN
fcis-22555	270	15	for	for	ADP
fcis-22555	270	16	confirmatory	confirmatory	NOUN
fcis-22555	270	17	and	and	CCONJ
fcis-22555	270	18	explanatory	explanatory	ADJ
fcis-22555	270	19	is	be	AUX
fcis-22555	270	20	research	research	NOUN
fcis-22555	270	21	.	.	PUNCT
fcis-22555	271	1	information	information	NOUN
fcis-22555	271	2	&	&	CCONJ
fcis-22555	271	3	management	management	NOUN
fcis-22555	271	4	.	.	PUNCT
fcis-22555	272	1	57(2	57(2	NUM
fcis-22555	272	2	)	)	PUNCT
fcis-22555	272	3	.	.	PUNCT
fcis-22555	273	1	pp.103168	pp.103168	NOUN
fcis-22555	273	2	.	.	PUNCT
fcis-22555	274	1	[	[	X
fcis-22555	274	2	6	6	NUM
fcis-22555	274	3	]	]	X
fcis-22555	274	4	chen	chen	PROPN
fcis-22555	274	5	i.j	i.j	PROPN
fcis-22555	274	6	.	.	PROPN
fcis-22555	274	7	&	&	CCONJ
fcis-22555	274	8	popovich	popovich	PROPN
fcis-22555	274	9	k.	k.	PROPN
fcis-22555	274	10	2003	2003	NUM
fcis-22555	274	11	.	.	PUNCT
fcis-22555	275	1	understanding	understand	VERB
fcis-22555	275	2	customer	customer	NOUN
fcis-22555	275	3	relationship	relationship	NOUN
fcis-22555	275	4	management	management	NOUN
fcis-22555	275	5	(	(	PUNCT
fcis-22555	275	6	crm	crm	PROPN
fcis-22555	275	7	):	):	PUNCT
fcis-22555	275	8	people	people	NOUN
fcis-22555	275	9	,	,	PUNCT
fcis-22555	275	10	process	process	NOUN
fcis-22555	275	11	and	and	CCONJ
fcis-22555	275	12	technology	technology	NOUN
fcis-22555	275	13	.	.	PUNCT
fcis-22555	276	1	business	business	NOUN
fcis-22555	276	2	process	process	NOUN
fcis-22555	276	3	management	management	NOUN
fcis-22555	276	4	journal	journal	NOUN
fcis-22555	276	5	.	.	PUNCT
fcis-22555	277	1	9(5	9(5	NUM
fcis-22555	277	2	)	)	PUNCT
fcis-22555	277	3	.	.	PUNCT
fcis-22555	278	1	pp.672	pp.672	NOUN
fcis-22555	278	2	-	-	PUNCT
fcis-22555	278	3	688	688	NUM
fcis-22555	278	4	.	.	PUNCT
fcis-22555	279	1	[	[	X
fcis-22555	279	2	7	7	X
fcis-22555	279	3	]	]	X
fcis-22555	279	4	chen	chen	PROPN
fcis-22555	279	5	g.	g.	PROPN
fcis-22555	279	6	,	,	PUNCT
fcis-22555	279	7	gully	gully	PROPN
fcis-22555	279	8	s.m	s.m	PROPN
fcis-22555	279	9	.	.	PROPN
fcis-22555	279	10	,	,	PUNCT
fcis-22555	279	11	&	&	CCONJ
fcis-22555	279	12	eden	eden	PROPN
fcis-22555	279	13	d.	d.	PROPN
fcis-22555	279	14	2001	2001	NUM
fcis-22555	279	15	.	.	PUNCT
fcis-22555	280	1	validation	validation	NOUN
fcis-22555	280	2	of	of	ADP
fcis-22555	280	3	a	a	DET
fcis-22555	280	4	new	new	ADJ
fcis-22555	280	5	general	general	ADJ
fcis-22555	280	6	self	self	NOUN
fcis-22555	280	7	-	-	PUNCT
fcis-22555	280	8	efficacy	efficacy	NOUN
fcis-22555	280	9	scale	scale	NOUN
fcis-22555	280	10	.	.	PUNCT
fcis-22555	281	1	organizational	organizational	ADJ
fcis-22555	281	2	research	research	NOUN
fcis-22555	281	3	methods	method	NOUN
fcis-22555	281	4	.	.	PUNCT
fcis-22555	282	1	4(1	4(1	NOUN
fcis-22555	282	2	)	)	PUNCT
fcis-22555	282	3	.	.	PUNCT
fcis-22555	283	1	pp.62	pp.62	PROPN
fcis-22555	283	2	-	-	PUNCT
fcis-22555	283	3	83	83	NUM
fcis-22555	283	4	.	.	PUNCT
fcis-22555	284	1	[	[	X
fcis-22555	284	2	8	8	NUM
fcis-22555	284	3	]	]	X
fcis-22555	285	1	chen	chen	PROPN
fcis-22555	285	2	r.r	r.r	PROPN
fcis-22555	285	3	.	.	PROPN
fcis-22555	285	4	,	,	PUNCT
fcis-22555	285	5	ou	ou	PROPN
fcis-22555	285	6	c.x	c.x	PROPN
fcis-22555	285	7	,	,	PUNCT
fcis-22555	285	8	wang	wang	PROPN
fcis-22555	285	9	w.	w.	PROPN
fcis-22555	285	10	,	,	PUNCT
fcis-22555	285	11	peng	peng	PROPN
fcis-22555	285	12	z.	z.	PROPN
fcis-22555	285	13	&	&	CCONJ
fcis-22555	285	14	davison	davison	PROPN
fcis-22555	285	15	r.m	r.m	PROPN
fcis-22555	285	16	.	.	PROPN
fcis-22555	285	17	2020	2020	NUM
fcis-22555	285	18	.	.	PUNCT
fcis-22555	286	1	moving	move	VERB
fcis-22555	286	2	beyond	beyond	ADP
fcis-22555	286	3	the	the	DET
fcis-22555	286	4	direct	direct	ADJ
fcis-22555	286	5	impact	impact	NOUN
fcis-22555	286	6	of	of	ADP
fcis-22555	286	7	using	use	VERB
fcis-22555	286	8	crm	crm	NOUN
fcis-22555	286	9	systems	system	NOUN
fcis-22555	286	10	on	on	ADP
fcis-22555	286	11	frontline	frontline	NOUN
fcis-22555	286	12	employees	employee	NOUN
fcis-22555	286	13	’	’	PART
fcis-22555	286	14	service	service	NOUN
fcis-22555	286	15	performance	performance	NOUN
fcis-22555	286	16	:	:	PUNCT
fcis-22555	286	17	the	the	DET
fcis-22555	286	18	mediating	mediate	VERB
fcis-22555	286	19	role	role	NOUN
fcis-22555	286	20	of	of	ADP
fcis-22555	286	21	adaptive	adaptive	ADJ
fcis-22555	286	22	behavior	behavior	NOUN
fcis-22555	286	23	.	.	PUNCT
fcis-22555	287	1	information	information	NOUN
fcis-22555	287	2	system	system	NOUN
fcis-22555	287	3	journal	journal	NOUN
fcis-22555	287	4	.	.	PUNCT
fcis-22555	288	1	30(3	30(3	NUM
fcis-22555	288	2	)	)	PUNCT
fcis-22555	288	3	.	.	PUNCT
fcis-22555	289	1	pp.458	pp.458	PROPN
fcis-22555	289	2	-	-	PUNCT
fcis-22555	289	3	491	491	NUM
fcis-22555	289	4	.	.	PUNCT
fcis-22555	290	1	[	[	X
fcis-22555	290	2	9	9	NUM
fcis-22555	290	3	]	]	X
fcis-22555	290	4	chen	chen	PROPN
fcis-22555	290	5	q.j	q.j	PROPN
fcis-22555	290	6	.	.	PROPN
fcis-22555	290	7	,	,	PUNCT
fcis-22555	290	8	wan	wan	PROPN
fcis-22555	290	9	m.f	m.f	PROPN
fcis-22555	290	10	.	.	PROPN
fcis-22555	290	11	,	,	PUNCT
fcis-22555	290	12	&	&	CCONJ
fcis-22555	290	13	wang	wang	PROPN
fcis-22555	290	14	y.m	y.m	PROPN
fcis-22555	290	15	.	.	PROPN
fcis-22555	290	16	2021	2021	NUM
fcis-22555	290	17	.	.	PUNCT
fcis-22555	291	1	the	the	DET
fcis-22555	291	2	influence	influence	NOUN
fcis-22555	291	3	of	of	ADP
fcis-22555	291	4	digital	digital	ADJ
fcis-22555	291	5	technology	technology	NOUN
fcis-22555	291	6	application	application	NOUN
fcis-22555	291	7	on	on	ADP
fcis-22555	291	8	ambidextrous	ambidextrous	ADJ
fcis-22555	291	9	innovation	innovation	NOUN
fcis-22555	291	10	of	of	ADP
fcis-22555	291	11	enterprises	enterprise	NOUN
fcis-22555	291	12	—	—	PUNCT
fcis-22555	291	13	empirical	empirical	ADJ
fcis-22555	291	14	test	test	NOUN
fcis-22555	291	15	based	base	VERB
fcis-22555	291	16	on	on	ADP
fcis-22555	291	17	organizational	organizational	ADJ
fcis-22555	291	18	life	life	NOUN
fcis-22555	291	19	cycle	cycle	NOUN
fcis-22555	291	20	.	.	PUNCT
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fcis-22555	291	22	science	science	NOUN
fcis-22555	291	23	.	.	PUNCT
fcis-22555	292	1	35(11	35(11	NUM
fcis-22555	292	2	)	)	PUNCT
fcis-22555	292	3	.	.	PUNCT
fcis-22555	293	1	[	[	X
fcis-22555	293	2	10	10	NUM
fcis-22555	293	3	]	]	X
fcis-22555	293	4	cooper	cooper	PROPN
fcis-22555	293	5	r.b	r.b	PROPN
fcis-22555	293	6	.	.	PROPN
fcis-22555	293	7	&	&	CCONJ
fcis-22555	293	8	zmud	zmud	PROPN
fcis-22555	293	9	r.w	r.w	PROPN
fcis-22555	293	10	.	.	PROPN
fcis-22555	293	11	1990	1990	NUM
fcis-22555	293	12	.	.	PUNCT
fcis-22555	294	1	information	information	NOUN
fcis-22555	294	2	technology	technology	NOUN
fcis-22555	294	3	implementation	implementation	NOUN
fcis-22555	294	4	research	research	NOUN
fcis-22555	294	5	:	:	PUNCT
fcis-22555	294	6	a	a	DET
fcis-22555	294	7	technological	technological	ADJ
fcis-22555	294	8	diffusion	diffusion	NOUN
fcis-22555	294	9	approach	approach	NOUN
fcis-22555	294	10	.	.	PUNCT
fcis-22555	295	1	management	management	NOUN
fcis-22555	295	2	science	science	NOUN
fcis-22555	295	3	.	.	PUNCT
fcis-22555	296	1	36(2	36(2	NUM
fcis-22555	296	2	)	)	PUNCT
fcis-22555	296	3	.	.	PUNCT
fcis-22555	297	1	pp.123	pp.123	NOUN
fcis-22555	297	2	-	-	PUNCT
fcis-22555	297	3	139	139	NUM
fcis-22555	297	4	.	.	PUNCT
fcis-22555	298	1	[	[	X
fcis-22555	298	2	11	11	NUM
fcis-22555	298	3	]	]	PUNCT
fcis-22555	298	4	fassott	fassott	PROPN
fcis-22555	298	5	g.	g.	PROPN
fcis-22555	298	6	,	,	PUNCT
fcis-22555	298	7	henseler	henseler	PROPN
fcis-22555	298	8	j.	j.	PROPN
fcis-22555	298	9	&	&	CCONJ
fcis-22555	298	10	coelho	coelho	PROPN
fcis-22555	298	11	p.s	p.s	PROPN
fcis-22555	298	12	.	.	PROPN
fcis-22555	298	13	2016	2016	NUM
fcis-22555	298	14	.	.	PUNCT
fcis-22555	299	1	testing	test	VERB
fcis-22555	299	2	moderating	moderating	NOUN
fcis-22555	299	3	effects	effect	NOUN
fcis-22555	299	4	in	in	ADP
fcis-22555	299	5	pls	pls	PROPN
fcis-22555	299	6	path	path	NOUN
fcis-22555	299	7	models	model	NOUN
fcis-22555	299	8	with	with	ADP
fcis-22555	299	9	composite	composite	ADJ
fcis-22555	299	10	variables	variable	NOUN
fcis-22555	299	11	.	.	PUNCT
fcis-22555	300	1	industrial	industrial	ADJ
fcis-22555	300	2	management	management	PROPN
fcis-22555	300	3	&	&	CCONJ
fcis-22555	300	4	data	datum	NOUN
fcis-22555	300	5	systems	system	NOUN
fcis-22555	300	6	.	.	PUNCT
fcis-22555	301	1	116(9	116(9	NUM
fcis-22555	301	2	)	)	PUNCT
fcis-22555	301	3	.	.	PUNCT
fcis-22555	302	1	pp.1887	pp.1887	PROPN
fcis-22555	302	2	-	-	SYM
fcis-22555	302	3	1900	1900	NUM
fcis-22555	302	4	.	.	PUNCT
fcis-22555	303	1	[	[	X
fcis-22555	303	2	12	12	NUM
fcis-22555	303	3	]	]	X
fcis-22555	303	4	feng	feng	PROPN
fcis-22555	303	5	j.y	j.y	PROPN
fcis-22555	303	6	.	.	PROPN
fcis-22555	303	7	2021	2021	NUM
fcis-22555	303	8	.	.	PUNCT
fcis-22555	304	1	the	the	DET
fcis-22555	304	2	influence	influence	NOUN
fcis-22555	304	3	of	of	ADP
fcis-22555	304	4	ambidextrous	ambidextrous	ADJ
fcis-22555	304	5	innovation	innovation	NOUN
fcis-22555	304	6	on	on	ADP
fcis-22555	304	7	provincial	provincial	ADJ
fcis-22555	304	8	innovation	innovation	NOUN
fcis-22555	304	9	performancethe	performancethe	PROPN
fcis-22555	304	10	mediating	mediate	VERB
fcis-22555	304	11	effect	effect	NOUN
fcis-22555	304	12	of	of	ADP
fcis-22555	304	13	r&d	r&d	NOUN
fcis-22555	304	14	expenditure	expenditure	NOUN
fcis-22555	304	15	and	and	CCONJ
fcis-22555	304	16	the	the	DET
fcis-22555	304	17	moderating	moderate	VERB
fcis-22555	304	18	effect	effect	NOUN
fcis-22555	304	19	of	of	ADP
fcis-22555	304	20	learning	learn	VERB
fcis-22555	304	21	absorptive	absorptive	ADJ
fcis-22555	304	22	ability	ability	NOUN
fcis-22555	304	23	.	.	PUNCT
fcis-22555	305	1	taiyuan	taiyuan	PROPN
fcis-22555	305	2	university	university	PROPN
fcis-22555	305	3	of	of	ADP
fcis-22555	305	4	technology	technology	NOUN
fcis-22555	305	5	.	.	PUNCT
fcis-22555	306	1	[	[	X
fcis-22555	306	2	13	13	NUM
fcis-22555	306	3	]	]	X
fcis-22555	306	4	guerola	guerola	PROPN
fcis-22555	306	5	-	-	PUNCT
fcis-22555	306	6	navarro	navarro	PROPN
fcis-22555	306	7	v.	v.	PROPN
fcis-22555	306	8	,	,	PUNCT
fcis-22555	306	9	raul	raul	PROPN
fcis-22555	306	10	o.	o.	PROPN
fcis-22555	306	11	,	,	PUNCT
fcis-22555	306	12	hermenegildo	hermenegildo	PROPN
fcis-22555	306	13	g.	g.	PROPN
fcis-22555	306	14	&	&	CCONJ
fcis-22555	306	15	agustin	agustin	PROPN
fcis-22555	306	16	i.f	i.f	PROPN
fcis-22555	306	17	.	.	PROPN
fcis-22555	306	18	,	,	PUNCT
fcis-22555	306	19	2021	2021	NUM
fcis-22555	306	20	.	.	PUNCT
fcis-22555	306	21	customer	customer	NOUN
fcis-22555	306	22	relationship	relationship	NOUN
fcis-22555	306	23	management	management	NOUN
fcis-22555	306	24	(	(	PUNCT
fcis-22555	306	25	crm	crm	NOUN
fcis-22555	306	26	)	)	PUNCT
fcis-22555	306	27	and	and	CCONJ
fcis-22555	306	28	innovation	innovation	NOUN
fcis-22555	306	29	:	:	PUNCT
fcis-22555	306	30	a	a	DET
fcis-22555	306	31	qualitative	qualitative	ADJ
fcis-22555	306	32	comparative	comparative	ADJ
fcis-22555	306	33	analysis	analysis	NOUN
fcis-22555	306	34	(	(	PUNCT
fcis-22555	306	35	qca)in	qca)in	VERB
fcis-22555	306	36	the	the	DET
fcis-22555	306	37	search	search	NOUN
fcis-22555	306	38	for	for	ADP
fcis-22555	306	39	improvements	improvement	NOUN
fcis-22555	306	40	on	on	ADP
fcis-22555	306	41	the	the	DET
fcis-22555	306	42	firm	firm	ADJ
fcis-22555	306	43	performance	performance	NOUN
fcis-22555	306	44	in	in	ADP
fcis-22555	306	45	winery	winery	NOUN
fcis-22555	306	46	sector	sector	NOUN
fcis-22555	306	47	.	.	PUNCT
fcis-22555	307	1	technological	technological	ADJ
fcis-22555	307	2	forecasting	forecasting	NOUN
fcis-22555	307	3	&	&	CCONJ
fcis-22555	307	4	social	social	ADJ
fcis-22555	307	5	change	change	NOUN
fcis-22555	307	6	.	.	PUNCT
fcis-22555	308	1	169	169	NUM
fcis-22555	308	2	.	.	PUNCT
fcis-22555	309	1	pp.120838	pp.120838	NOUN
fcis-22555	309	2	.	.	PUNCT
fcis-22555	310	1	[	[	X
fcis-22555	310	2	14	14	NUM
fcis-22555	310	3	]	]	X
fcis-22555	310	4	hannah	hannah	PROPN
fcis-22555	310	5	s.t	s.t	PROPN
fcis-22555	310	6	.	.	PROPN
fcis-22555	310	7	,	,	PUNCT
fcis-22555	310	8	avolio	avolio	NOUN
fcis-22555	310	9	b.j	b.j	PROPN
fcis-22555	310	10	.	.	PROPN
fcis-22555	310	11	,	,	PUNCT
fcis-22555	310	12	walumbwa	walumbwa	PROPN
fcis-22555	310	13	f.o	f.o	PROPN
fcis-22555	310	14	.	.	PROPN
fcis-22555	310	15	&	&	CCONJ
fcis-22555	310	16	chan	chan	PROPN
fcis-22555	310	17	a.	a.	PROPN
fcis-22555	310	18	2012	2012	NUM
fcis-22555	310	19	.	.	PUNCT
fcis-22555	311	1	leader	leader	NOUN
fcis-22555	311	2	self	self	NOUN
fcis-22555	311	3	and	and	CCONJ
fcis-22555	311	4	means	mean	VERB
fcis-22555	311	5	efficacy	efficacy	NOUN
fcis-22555	311	6	:	:	PUNCT
fcis-22555	311	7	a	a	DET
fcis-22555	311	8	multi	multi	ADJ
fcis-22555	311	9	-	-	ADJ
fcis-22555	311	10	component	component	ADJ
fcis-22555	311	11	approach	approach	NOUN
fcis-22555	311	12	.	.	PUNCT
fcis-22555	312	1	organizational	organizational	ADJ
fcis-22555	312	2	behavior	behavior	NOUN
fcis-22555	312	3	and	and	CCONJ
fcis-22555	312	4	human	human	ADJ
fcis-22555	312	5	performance	performance	NOUN
fcis-22555	312	6	.	.	PUNCT
fcis-22555	313	1	118	118	NUM
fcis-22555	313	2	,	,	PUNCT
fcis-22555	313	3	pp.143	pp.143	NOUN
fcis-22555	313	4	-	-	PUNCT
fcis-22555	313	5	161	161	NUM
fcis-22555	313	6	.	.	PUNCT
fcis-22555	314	1	[	[	X
fcis-22555	314	2	15	15	NUM
fcis-22555	314	3	]	]	PUNCT
fcis-22555	314	4	he	he	PRON
fcis-22555	314	5	z.-l	z.-l	PROPN
fcis-22555	314	6	.	.	PUNCT
fcis-22555	314	7	,	,	PUNCT
fcis-22555	314	8	&	&	CCONJ
fcis-22555	314	9	wong	wong	PROPN
fcis-22555	314	10	p.-k	p.-k	PROPN
fcis-22555	314	11	.	.	PUNCT
fcis-22555	315	1	2004	2004	NUM
fcis-22555	315	2	.	.	PUNCT
fcis-22555	316	1	exploration	exploration	NOUN
fcis-22555	316	2	vs.	vs.	ADP
fcis-22555	316	3	exploitation	exploitation	NOUN
fcis-22555	316	4	:	:	PUNCT
fcis-22555	316	5	an	an	DET
fcis-22555	316	6	empirical	empirical	ADJ
fcis-22555	316	7	test	test	NOUN
fcis-22555	316	8	of	of	ADP
fcis-22555	316	9	the	the	DET
fcis-22555	316	10	ambidexterity	ambidexterity	NOUN
fcis-22555	316	11	hypothesis	hypothesis	NOUN
fcis-22555	316	12	.	.	PUNCT
fcis-22555	317	1	organization	organization	NOUN
fcis-22555	317	2	science	science	NOUN
fcis-22555	317	3	.	.	PUNCT
fcis-22555	318	1	15	15	NUM
fcis-22555	318	2	(	(	PUNCT
fcis-22555	318	3	4	4	NUM
fcis-22555	318	4	)	)	PUNCT
fcis-22555	318	5	.	.	PUNCT
fcis-22555	319	1	pp	pp	ADP
fcis-22555	319	2	481	481	NUM
fcis-22555	319	3	-	-	SYM
fcis-22555	319	4	494	494	NUM
fcis-22555	319	5	.	.	PUNCT
fcis-22555	320	1	[	[	X
fcis-22555	320	2	16	16	NUM
fcis-22555	320	3	]	]	X
fcis-22555	320	4	henseler	henseler	PROPN
fcis-22555	320	5	j.	j.	PROPN
fcis-22555	320	6	&	&	CCONJ
fcis-22555	320	7	fassott	fassott	PROPN
fcis-22555	320	8	g.	g.	PROPN
fcis-22555	320	9	2010	2010	NUM
fcis-22555	320	10	.	.	PUNCT
fcis-22555	321	1	testing	test	VERB
fcis-22555	321	2	moderating	moderating	NOUN
fcis-22555	321	3	effects	effect	NOUN
fcis-22555	321	4	in	in	ADP
fcis-22555	321	5	pls	pls	PROPN
fcis-22555	321	6	path	path	NOUN
fcis-22555	321	7	models	model	NOUN
fcis-22555	321	8	:	:	PUNCT
fcis-22555	321	9	an	an	DET
fcis-22555	321	10	illustration	illustration	NOUN
fcis-22555	321	11	of	of	ADP
fcis-22555	321	12	available	available	ADJ
fcis-22555	321	13	procedures	procedure	NOUN
fcis-22555	321	14	.	.	PUNCT
fcis-22555	322	1	handbook	handbook	NOUN
fcis-22555	322	2	of	of	ADP
fcis-22555	322	3	partial	partial	ADJ
fcis-22555	322	4	least	least	ADJ
fcis-22555	322	5	squares	square	NOUN
fcis-22555	322	6	(	(	PUNCT
fcis-22555	322	7	in	in	ADP
fcis-22555	322	8	book	book	NOUN
fcis-22555	322	9	)	)	PUNCT
fcis-22555	322	10	.	.	PUNCT
fcis-22555	323	1	pp.713	pp.713	PROPN
fcis-22555	323	2	-	-	PUNCT
fcis-22555	323	3	735	735	NUM
fcis-22555	323	4	.	.	PUNCT
fcis-22555	324	1	[	[	X
fcis-22555	324	2	17	17	NUM
fcis-22555	324	3	]	]	PUNCT
fcis-22555	324	4	igbaria	igbaria	NOUN
fcis-22555	324	5	m.	m.	NOUN
fcis-22555	324	6	&	&	CCONJ
fcis-22555	324	7	tan	tan	PROPN
fcis-22555	324	8	m.	m.	NOUN
fcis-22555	324	9	1997	1997	NUM
fcis-22555	324	10	.	.	PUNCT
fcis-22555	325	1	the	the	DET
fcis-22555	325	2	consequences	consequence	NOUN
fcis-22555	325	3	of	of	ADP
fcis-22555	325	4	information	information	NOUN
fcis-22555	325	5	technology	technology	NOUN
fcis-22555	325	6	acceptance	acceptance	NOUN
fcis-22555	325	7	on	on	ADP
fcis-22555	325	8	subsequent	subsequent	ADJ
fcis-22555	325	9	individual	individual	ADJ
fcis-22555	325	10	performance	performance	NOUN
fcis-22555	325	11	.	.	PUNCT
fcis-22555	326	1	information	information	NOUN
fcis-22555	326	2	&	&	CCONJ
fcis-22555	326	3	management	management	NOUN
fcis-22555	326	4	.	.	PUNCT
fcis-22555	327	1	32(3	32(3	NUM
fcis-22555	327	2	)	)	PUNCT
fcis-22555	327	3	.	.	PUNCT
fcis-22555	328	1	pp.113	pp.113	PROPN
fcis-22555	328	2	-	-	PUNCT
fcis-22555	328	3	121	121	NUM
fcis-22555	328	4	.	.	PUNCT
fcis-22555	329	1	[	[	X
fcis-22555	329	2	18	18	NUM
fcis-22555	329	3	]	]	X
fcis-22555	329	4	jansen	jansen	PROPN
fcis-22555	329	5	j.	j.	PROPN
fcis-22555	329	6	j.	j.	PROPN
fcis-22555	329	7	p.	p.	PROPN
fcis-22555	329	8	,	,	PUNCT
fcis-22555	330	1	bosch	bosch	PROPN
fcis-22555	330	2	f.	f.	PROPN
fcis-22555	330	3	a.	a.	PROPN
fcis-22555	330	4	j.	j.	PROPN
fcis-22555	330	5	v.	v.	PROPN
fcis-22555	330	6	d.	d.	PROPN
fcis-22555	330	7	,	,	PUNCT
fcis-22555	330	8	&	&	CCONJ
fcis-22555	330	9	volberda	volberda	PROPN
fcis-22555	330	10	h.	h.	PROPN
fcis-22555	330	11	w.	w.	PROPN
fcis-22555	330	12	2006	2006	NUM
fcis-22555	330	13	.	.	PUNCT
fcis-22555	331	1	exploratory	exploratory	ADJ
fcis-22555	331	2	innovation	innovation	NOUN
fcis-22555	331	3	,	,	PUNCT
fcis-22555	331	4	exploitative	exploitative	ADJ
fcis-22555	331	5	innovation	innovation	NOUN
fcis-22555	331	6	,	,	PUNCT
fcis-22555	331	7	and	and	CCONJ
fcis-22555	331	8	performance	performance	NOUN
fcis-22555	331	9	:	:	PUNCT
fcis-22555	331	10	effects	effect	NOUN
fcis-22555	331	11	of	of	ADP
fcis-22555	331	12	organizational	organizational	ADJ
fcis-22555	331	13	antecedents	antecedent	NOUN
fcis-22555	331	14	and	and	CCONJ
fcis-22555	331	15	environmental	environmental	ADJ
fcis-22555	331	16	moderators	moderator	NOUN
fcis-22555	331	17	,	,	PUNCT
fcis-22555	331	18	management	management	NOUN
fcis-22555	331	19	science	science	NOUN
fcis-22555	331	20	.	.	PUNCT
fcis-22555	332	1	52	52	NUM
fcis-22555	332	2	(	(	PUNCT
fcis-22555	332	3	11	11	NUM
fcis-22555	332	4	)	)	PUNCT
fcis-22555	332	5	.	.	PUNCT
fcis-22555	333	1	pp	pp	ADV
fcis-22555	333	2	.	.	PUNCT
fcis-22555	334	1	1661	1661	NUM
fcis-22555	334	2	-	-	SYM
fcis-22555	334	3	1674	1674	NUM
fcis-22555	334	4	.	.	PUNCT
fcis-22555	335	1	[	[	X
fcis-22555	335	2	19	19	NUM
fcis-22555	335	3	]	]	X
fcis-22555	335	4	jasperson	jasperson	PROPN
fcis-22555	335	5	j.	j.	PROPN
fcis-22555	335	6	,	,	PUNCT
fcis-22555	335	7	carter	carter	PROPN
fcis-22555	335	8	p.e	p.e	PROPN
fcis-22555	335	9	.	.	PROPN
fcis-22555	335	10	&	&	CCONJ
fcis-22555	335	11	zmud	zmud	PROPN
fcis-22555	335	12	r.w	r.w	PROPN
fcis-22555	335	13	.	.	PROPN
fcis-22555	335	14	2005	2005	NUM
fcis-22555	335	15	.	.	PUNCT
fcis-22555	336	1	a	a	DET
fcis-22555	336	2	comprehensive	comprehensive	ADJ
fcis-22555	336	3	conceptualization	conceptualization	NOUN
fcis-22555	336	4	of	of	ADP
fcis-22555	336	5	post	post	ADJ
fcis-22555	336	6	-	-	ADJ
fcis-22555	336	7	adoptive	adoptive	ADJ
fcis-22555	336	8	behaviors	behavior	NOUN
fcis-22555	336	9	associated	associate	VERB
fcis-22555	336	10	with	with	ADP
fcis-22555	336	11	information	information	NOUN
fcis-22555	336	12	technology	technology	NOUN
fcis-22555	336	13	enabled	enable	VERB
fcis-22555	336	14	work	work	NOUN
fcis-22555	336	15	systems	system	NOUN
fcis-22555	336	16	.	.	PUNCT
fcis-22555	337	1	mis	mis	PROPN
fcis-22555	337	2	quarterly	quarterly	PROPN
fcis-22555	337	3	.	.	PUNCT
fcis-22555	338	1	29(3	29(3	NUM
fcis-22555	338	2	)	)	PUNCT
fcis-22555	338	3	.	.	PUNCT
fcis-22555	339	1	pp.525	pp.525	PROPN
fcis-22555	339	2	-	-	PUNCT
fcis-22555	339	3	557	557	NUM
fcis-22555	339	4	.	.	PUNCT
fcis-22555	340	1	[	[	X
fcis-22555	340	2	20	20	NUM
fcis-22555	340	3	]	]	PUNCT
fcis-22555	340	4	kerr	kerr	PROPN
fcis-22555	340	5	s.	s.	PROPN
fcis-22555	340	6	&	&	CCONJ
fcis-22555	340	7	jermier	jermier	PROPN
fcis-22555	340	8	j.m	j.m	PROPN
fcis-22555	340	9	.	.	PROPN
fcis-22555	340	10	1978	1978	NUM
fcis-22555	340	11	.	.	PUNCT
fcis-22555	341	1	substitutes	substitute	NOUN
fcis-22555	341	2	for	for	ADP
fcis-22555	341	3	leadership	leadership	NOUN
fcis-22555	341	4	:	:	PUNCT
fcis-22555	341	5	their	their	PRON
fcis-22555	341	6	meaning	meaning	NOUN
fcis-22555	341	7	and	and	CCONJ
fcis-22555	341	8	measurement	measurement	NOUN
fcis-22555	341	9	.	.	PUNCT
fcis-22555	342	1	organizational	organizational	ADJ
fcis-22555	342	2	behavior	behavior	NOUN
fcis-22555	342	3	and	and	CCONJ
fcis-22555	342	4	human	human	ADJ
fcis-22555	342	5	performance	performance	NOUN
fcis-22555	342	6	.	.	PUNCT
fcis-22555	343	1	22(3	22(3	NUM
fcis-22555	343	2	)	)	PUNCT
fcis-22555	343	3	.	.	PUNCT
fcis-22555	344	1	pp.375	pp.375	NOUN
fcis-22555	344	2	-	-	PUNCT
fcis-22555	344	3	403	403	NUM
fcis-22555	344	4	.	.	PUNCT
fcis-22555	345	1	[	[	X
fcis-22555	345	2	21	21	NUM
fcis-22555	345	3	]	]	X
fcis-22555	345	4	kuvaas	kuvaas	PROPN
fcis-22555	345	5	b.	b.	PROPN
fcis-22555	345	6	&	&	CCONJ
fcis-22555	345	7	buch	buch	PROPN
fcis-22555	345	8	r.2020	r.2020	NOUN
fcis-22555	345	9	.	.	PUNCT
fcis-22555	346	1	leader	leader	NOUN
fcis-22555	346	2	self	self	NOUN
fcis-22555	346	3	-	-	PUNCT
fcis-22555	346	4	efficacy	efficacy	NOUN
fcis-22555	346	5	and	and	CCONJ
fcis-22555	346	6	role	role	NOUN
fcis-22555	346	7	ambiguity	ambiguity	NOUN
fcis-22555	346	8	and	and	CCONJ
fcis-22555	346	9	follower	follower	NOUN
fcis-22555	346	10	leader	leader	NOUN
fcis-22555	346	11	-	-	PUNCT
fcis-22555	346	12	member	member	NOUN
fcis-22555	346	13	exchange	exchange	NOUN
fcis-22555	346	14	.	.	PUNCT
fcis-22555	347	1	leadership	leadership	NOUN
fcis-22555	347	2	&	&	CCONJ
fcis-22555	347	3	organization	organization	PROPN
fcis-22555	347	4	development	development	NOUN
fcis-22555	347	5	journal.41(1	journal.41(1	VERB
fcis-22555	347	6	)	)	PUNCT
fcis-22555	347	7	.	.	PUNCT
fcis-22555	348	1	pp	pp	ADV
fcis-22555	348	2	.	.	PUNCT
fcis-22555	349	1	118132	118132	NUM
fcis-22555	349	2	.	.	PUNCT
fcis-22555	350	1	[	[	X
fcis-22555	350	2	22	22	NUM
fcis-22555	350	3	]	]	PUNCT
fcis-22555	350	4	koo	koo	PROPN
fcis-22555	350	5	c.	c.	PROPN
fcis-22555	350	6	,	,	PUNCT
fcis-22555	350	7	chung	chung	PROPN
fcis-22555	350	8	n.	n.	PROPN
fcis-22555	350	9	&	&	CCONJ
fcis-22555	350	10	kim	kim	PROPN
fcis-22555	350	11	h.w	h.w	PROPN
fcis-22555	350	12	.	.	PROPN
fcis-22555	350	13	2015	2015	NUM
fcis-22555	350	14	.	.	PUNCT
fcis-22555	351	1	examing	exame	VERB
fcis-22555	351	2	explorative	explorative	ADJ
fcis-22555	351	3	and	and	CCONJ
fcis-22555	351	4	exploitative	exploitative	ADJ
fcis-22555	351	5	uses	use	NOUN
fcis-22555	351	6	of	of	ADP
fcis-22555	351	7	smartphones	smartphone	NOUN
fcis-22555	351	8	:	:	PUNCT
fcis-22555	351	9	a	a	DET
fcis-22555	351	10	user	user	NOUN
fcis-22555	351	11	competence	competence	NOUN
fcis-22555	351	12	perspective	perspective	NOUN
fcis-22555	351	13	.	.	PUNCT
fcis-22555	352	1	information	information	NOUN
fcis-22555	352	2	technology	technology	NOUN
fcis-22555	352	3	.	.	PUNCT
fcis-22555	353	1	28(1	28(1	NOUN
fcis-22555	353	2	)	)	PUNCT
fcis-22555	353	3	.	.	PUNCT
fcis-22555	354	1	pp133	pp133	PROPN
fcis-22555	354	2	-	-	SYM
fcis-22555	354	3	162	162	NUM
fcis-22555	354	4	.	.	PUNCT
fcis-22555	355	1	[	[	X
fcis-22555	355	2	23	23	NUM
fcis-22555	355	3	]	]	X
fcis-22555	355	4	kwok	kwok	PROPN
fcis-22555	355	5	n.	n.	PROPN
fcis-22555	355	6	,	,	PUNCT
fcis-22555	355	7	shen	shen	PROPN
fcis-22555	355	8	w.	w.	PROPN
fcis-22555	355	9	&	&	CCONJ
fcis-22555	355	10	brown	brown	PROPN
fcis-22555	355	11	d.j	d.j	PROPN
fcis-22555	355	12	.	.	PROPN
fcis-22555	355	13	2020	2020	NUM
fcis-22555	355	14	.	.	PUNCT
fcis-22555	356	1	i	i	PRON
fcis-22555	356	2	can	can	AUX
fcis-22555	356	3	,	,	PUNCT
fcis-22555	356	4	i	i	PRON
fcis-22555	356	5	am	be	AUX
fcis-22555	356	6	:	:	PUNCT
fcis-22555	356	7	differential	differential	ADJ
fcis-22555	356	8	predictors	predictor	NOUN
fcis-22555	356	9	of	of	ADP
fcis-22555	356	10	leader	leader	NOUN
fcis-22555	356	11	efficacy	efficacy	NOUN
fcis-22555	356	12	and	and	CCONJ
fcis-22555	356	13	identify	identify	VERB
fcis-22555	356	14	trajectories	trajectory	NOUN
fcis-22555	356	15	in	in	ADP
fcis-22555	356	16	leader	leader	NOUN
fcis-22555	356	17	development	development	NOUN
fcis-22555	356	18	.	.	PUNCT
fcis-22555	357	1	the	the	DET
fcis-22555	357	2	leadership	leadership	NOUN
fcis-22555	357	3	quarterly	quarterly	ADV
fcis-22555	357	4	.	.	PUNCT
fcis-22555	358	1	32(5	32(5	NOUN
fcis-22555	358	2	)	)	PUNCT
fcis-22555	358	3	.	.	PUNCT
fcis-22555	359	1	pp.101422	pp.101422	ADV
fcis-22555	359	2	.	.	PUNCT
fcis-22555	360	1	[	[	X
fcis-22555	360	2	24	24	NUM
fcis-22555	360	3	]	]	X
fcis-22555	360	4	li	li	PROPN
fcis-22555	360	5	y.f	y.f	PROPN
fcis-22555	360	6	.	.	PROPN
fcis-22555	360	7	,	,	PUNCT
fcis-22555	360	8	huang	huang	PROPN
fcis-22555	360	9	j.h	j.h	PROPN
fcis-22555	360	10	.	.	PROPN
fcis-22555	360	11	&	&	CCONJ
fcis-22555	360	12	song	song	PROPN
fcis-22555	360	13	t.t	t.t	PROPN
fcis-22555	360	14	.	.	PROPN
fcis-22555	360	15	2018	2018	NUM
fcis-22555	360	16	.	.	PUNCT
fcis-22555	361	1	examining	examine	VERB
fcis-22555	361	2	business	business	NOUN
fcis-22555	361	3	value	value	NOUN
fcis-22555	361	4	of	of	ADP
fcis-22555	361	5	customer	customer	NOUN
fcis-22555	361	6	relationship	relationship	NOUN
fcis-22555	361	7	management	management	NOUN
fcis-22555	361	8	systems	system	NOUN
fcis-22555	361	9	:	:	PUNCT
fcis-22555	361	10	it	it	PRON
fcis-22555	361	11	usage	usage	NOUN
fcis-22555	361	12	and	and	CCONJ
fcis-22555	361	13	two	two	NUM
fcis-22555	361	14	-	-	PUNCT
fcis-22555	361	15	stage	stage	NOUN
fcis-22555	361	16	model	model	NOUN
fcis-22555	361	17	perspectives	perspective	NOUN
fcis-22555	361	18	.	.	PUNCT
fcis-22555	362	1	information	information	NOUN
fcis-22555	362	2	management	management	NOUN
fcis-22555	362	3	.	.	PUNCT
fcis-22555	363	1	56(3	56(3	NUM
fcis-22555	363	2	)	)	PUNCT
fcis-22555	363	3	.	.	PUNCT
fcis-22555	364	1	pp.392	pp.392	NOUN
fcis-22555	364	2	-	-	PUNCT
fcis-22555	364	3	402	402	NUM
fcis-22555	364	4	.	.	PUNCT
fcis-22555	365	1	[	[	X
fcis-22555	365	2	25	25	NUM
fcis-22555	365	3	]	]	X
fcis-22555	365	4	liu	liu	PROPN
fcis-22555	365	5	h.	h.	PROPN
fcis-22555	365	6	,	,	PUNCT
fcis-22555	365	7	wu	wu	PROPN
fcis-22555	365	8	s.	s.	PROPN
fcis-22555	365	9	,	,	PUNCT
fcis-22555	365	10	zhong	zhong	PROPN
fcis-22555	365	11	c.	c.	PROPN
fcis-22555	365	12	&	&	CCONJ
fcis-22555	365	13	liu	liu	PROPN
fcis-22555	365	14	y.	y.	PROPN
fcis-22555	365	15	2020	2020	NUM
fcis-22555	365	16	.	.	PUNCT
fcis-22555	366	1	an	an	DET
fcis-22555	366	2	empirical	empirical	ADJ
fcis-22555	366	3	exploration	exploration	NOUN
fcis-22555	366	4	of	of	ADP
fcis-22555	366	5	quality	quality	NOUN
fcis-22555	366	6	management	management	NOUN
fcis-22555	366	7	practices	practice	NOUN
fcis-22555	366	8	and	and	CCONJ
fcis-22555	366	9	firm	firm	ADJ
fcis-22555	366	10	performance	performance	NOUN
fcis-22555	366	11	from	from	ADP
fcis-22555	366	12	chinese	chinese	ADJ
fcis-22555	366	13	manufacturing	manufacturing	NOUN
fcis-22555	366	14	industry	industry	NOUN
fcis-22555	366	15	.	.	PUNCT
fcis-22555	367	1	total	total	ADJ
fcis-22555	367	2	quality	quality	PROPN
fcis-22555	367	3	management	management	PROPN
fcis-22555	367	4	&	&	CCONJ
fcis-22555	367	5	business	business	PROPN
fcis-22555	367	6	excellence	excellence	PROPN
fcis-22555	367	7	.	.	PUNCT
fcis-22555	368	1	32(15	32(15	NUM
fcis-22555	368	2	-	-	SYM
fcis-22555	368	3	16	16	NUM
fcis-22555	368	4	)	)	PUNCT
fcis-22555	368	5	.	.	PUNCT
fcis-22555	369	1	pp	pp	ADV
fcis-22555	369	2	.	.	PUNCT
fcis-22555	370	1	1694	1694	NUM
fcis-22555	370	2	-	-	SYM
fcis-22555	370	3	1712	1712	NUM
fcis-22555	370	4	.	.	PUNCT
fcis-22555	371	1	doi	doi	NOUN
fcis-22555	371	2	:	:	PUNCT
fcis-22555	371	3	10.1080/14783363.2020.1769474	10.1080/14783363.2020.1769474	NUM
fcis-22555	371	4	.	.	PUNCT
fcis-22555	372	1	[	[	X
fcis-22555	372	2	26	26	NUM
fcis-22555	372	3	]	]	X
fcis-22555	372	4	luo	luo	PROPN
fcis-22555	372	5	y.	y.	PROPN
fcis-22555	372	6	&	&	CCONJ
fcis-22555	372	7	ling	ling	PROPN
fcis-22555	372	8	h.2013	h.2013	PROPN
fcis-22555	372	9	.	.	PUNCT
fcis-22555	372	10	exploration	exploration	NOUN
fcis-22555	372	11	and	and	CCONJ
fcis-22555	372	12	exploitation	exploitation	NOUN
fcis-22555	372	13	of	of	ADP
fcis-22555	372	14	information	information	NOUN
fcis-22555	372	15	systems	system	NOUN
fcis-22555	372	16	usage	usage	NOUN
fcis-22555	372	17	and	and	CCONJ
fcis-22555	372	18	individual	individual	ADJ
fcis-22555	372	19	performance	performance	NOUN
fcis-22555	372	20	.	.	PUNCT
fcis-22555	373	1	procedia	procedia	NOUN
fcis-22555	373	2	computer	computer	NOUN
fcis-22555	373	3	science	science	NOUN
fcis-22555	373	4	.	.	PUNCT
fcis-22555	374	1	22	22	NUM
fcis-22555	374	2	.	.	PUNCT
fcis-22555	375	1	pp	pp	ADJ
fcis-22555	375	2	.	.	PUNCT
fcis-22555	376	1	863	863	NUM
fcis-22555	376	2	-	-	SYM
fcis-22555	376	3	872	872	NUM
fcis-22555	376	4	.	.	PUNCT
fcis-22555	377	1	[	[	X
fcis-22555	377	2	27	27	NUM
fcis-22555	377	3	]	]	SYM
fcis-22555	377	4	march	march	PROPN
fcis-22555	377	5	j.g	j.g	PROPN
fcis-22555	377	6	.	.	PROPN
fcis-22555	377	7	1991	1991	NUM
fcis-22555	377	8	.	.	PUNCT
fcis-22555	378	1	exploration	exploration	NOUN
fcis-22555	378	2	and	and	CCONJ
fcis-22555	378	3	exploitation	exploitation	NOUN
fcis-22555	378	4	in	in	ADP
fcis-22555	378	5	organizational	organizational	ADJ
fcis-22555	378	6	learning	learning	NOUN
fcis-22555	378	7	.	.	PUNCT
fcis-22555	379	1	organization	organization	NOUN
fcis-22555	379	2	science	science	NOUN
fcis-22555	379	3	.	.	PUNCT
fcis-22555	380	1	2	2	X
fcis-22555	380	2	.	.	X
fcis-22555	380	3	pp.71	pp.71	NOUN
fcis-22555	380	4	-	-	PUNCT
fcis-22555	380	5	87	87	NUM
fcis-22555	380	6	.	.	PUNCT
fcis-22555	381	1	[	[	X
fcis-22555	381	2	28	28	NUM
fcis-22555	381	3	]	]	SYM
fcis-22555	381	4	parthasarathy	parthasarathy	ADJ
fcis-22555	381	5	m.	m.	NOUN
fcis-22555	381	6	,	,	PUNCT
fcis-22555	381	7	&	&	CCONJ
fcis-22555	381	8	sohi	sohi	PROPN
fcis-22555	381	9	r.s	r.s	PROPN
fcis-22555	381	10	.	.	PROPN
fcis-22555	381	11	1997	1997	NUM
fcis-22555	381	12	.	.	PUNCT
fcis-22555	382	1	salesforce	salesforce	NOUN
fcis-22555	382	2	automation	automation	NOUN
fcis-22555	382	3	and	and	CCONJ
fcis-22555	382	4	the	the	DET
fcis-22555	382	5	adoption	adoption	NOUN
fcis-22555	382	6	of	of	ADP
fcis-22555	382	7	technological	technological	ADJ
fcis-22555	382	8	innovations	innovation	NOUN
fcis-22555	382	9	by	by	ADP
fcis-22555	382	10	salespeople	salespeople	NOUN
fcis-22555	382	11	:	:	PUNCT
fcis-22555	382	12	theory	theory	NOUN
fcis-22555	382	13	and	and	CCONJ
fcis-22555	382	14	implications	implication	NOUN
fcis-22555	382	15	.	.	PUNCT
fcis-22555	383	1	journal	journal	NOUN
fcis-22555	383	2	of	of	ADP
fcis-22555	383	3	business	business	NOUN
fcis-22555	383	4	and	and	CCONJ
fcis-22555	383	5	industrial	industrial	ADJ
fcis-22555	383	6	marketing	marketing	NOUN
fcis-22555	383	7	.	.	PUNCT
fcis-22555	384	1	12(3	12(3	NUM
fcis-22555	384	2	)	)	PUNCT
fcis-22555	384	3	.	.	PUNCT
fcis-22555	385	1	pp.196	pp.196	PROPN
fcis-22555	385	2	-	-	PUNCT
fcis-22555	385	3	201	201	NUM
fcis-22555	385	4	.	.	PUNCT
fcis-22555	386	1	[	[	X
fcis-22555	386	2	29	29	NUM
fcis-22555	386	3	]	]	X
fcis-22555	386	4	podsakoff	podsakoff	NOUN
fcis-22555	386	5	p.m.	p.m.	NOUN
fcis-22555	386	6	,	,	PUNCT
fcis-22555	386	7	mackenzie	mackenzie	PROPN
fcis-22555	386	8	s.b	s.b	PROPN
fcis-22555	386	9	.	.	PROPN
fcis-22555	386	10	&	&	CCONJ
fcis-22555	386	11	lee	lee	PROPN
fcis-22555	386	12	j.y	j.y	PROPN
fcis-22555	386	13	.	.	PROPN
fcis-22555	386	14	2003	2003	NUM
fcis-22555	386	15	.	.	PUNCT
fcis-22555	387	1	common	common	ADJ
fcis-22555	387	2	method	method	NOUN
fcis-22555	387	3	biases	bias	NOUN
fcis-22555	387	4	in	in	ADP
fcis-22555	387	5	behavioral	behavioral	ADJ
fcis-22555	387	6	research	research	NOUN
fcis-22555	387	7	:	:	PUNCT
fcis-22555	387	8	a	a	DET
fcis-22555	387	9	critical	critical	ADJ
fcis-22555	387	10	review	review	NOUN
fcis-22555	387	11	of	of	ADP
fcis-22555	387	12	the	the	DET
fcis-22555	387	13	21	21	NUM
fcis-22555	387	14	literature	literature	NOUN
fcis-22555	387	15	and	and	CCONJ
fcis-22555	387	16	recommended	recommend	VERB
fcis-22555	387	17	remedies	remedy	NOUN
fcis-22555	387	18	.	.	PUNCT
fcis-22555	388	1	journal	journal	NOUN
fcis-22555	388	2	of	of	ADP
fcis-22555	388	3	applied	applied	ADJ
fcis-22555	388	4	psychology	psychology	NOUN
fcis-22555	388	5	.	.	PUNCT
fcis-22555	389	1	88(5	88(5	PROPN
fcis-22555	389	2	)	)	PUNCT
fcis-22555	389	3	.	.	PUNCT
fcis-22555	390	1	pp.879	pp.879	VERB
fcis-22555	390	2	-	-	PUNCT
fcis-22555	390	3	903	903	NUM
fcis-22555	390	4	.	.	PUNCT
fcis-22555	391	1	[	[	X
fcis-22555	391	2	30	30	NUM
fcis-22555	391	3	]	]	X
fcis-22555	391	4	roh	roh	PROPN
fcis-22555	391	5	t.h	t.h	PROPN
fcis-22555	391	6	.	.	PROPN
fcis-22555	391	7	,	,	PUNCT
fcis-22555	391	8	ahn	ahn	PROPN
fcis-22555	391	9	c.k	c.k	PROPN
fcis-22555	391	10	.	.	PROPN
fcis-22555	391	11	&	&	CCONJ
fcis-22555	391	12	han	han	PROPN
fcis-22555	391	13	i.	i.	PROPN
fcis-22555	391	14	2005	2005	NUM
fcis-22555	391	15	.	.	PUNCT
fcis-22555	392	1	the	the	DET
fcis-22555	392	2	priority	priority	NOUN
fcis-22555	392	3	factor	factor	NOUN
fcis-22555	392	4	model	model	NOUN
fcis-22555	392	5	for	for	ADP
fcis-22555	392	6	customer	customer	NOUN
fcis-22555	392	7	relationship	relationship	NOUN
fcis-22555	392	8	management	management	NOUN
fcis-22555	392	9	system	system	NOUN
fcis-22555	392	10	success	success	NOUN
fcis-22555	392	11	.	.	PUNCT
fcis-22555	393	1	expert	expert	NOUN
fcis-22555	393	2	systems	system	NOUN
fcis-22555	393	3	with	with	ADP
fcis-22555	393	4	applications	application	NOUN
fcis-22555	393	5	.	.	PUNCT
fcis-22555	394	1	28(4	28(4	NUM
fcis-22555	394	2	)	)	PUNCT
fcis-22555	394	3	.	.	PUNCT
fcis-22555	395	1	pp.641	pp.641	PROPN
fcis-22555	395	2	-	-	PUNCT
fcis-22555	395	3	654	654	NUM
fcis-22555	395	4	.	.	PUNCT
fcis-22555	396	1	[	[	X
fcis-22555	396	2	31	31	NUM
fcis-22555	396	3	]	]	X
fcis-22555	396	4	roman	roman	PROPN
fcis-22555	396	5	s.	s.	PROPN
fcis-22555	396	6	&	&	CCONJ
fcis-22555	396	7	lacobucci	lacobucci	PROPN
fcis-22555	396	8	d.	d.	PROPN
fcis-22555	396	9	2010	2010	NUM
fcis-22555	396	10	.	.	PUNCT
fcis-22555	397	1	antecedents	antecedent	NOUN
fcis-22555	397	2	and	and	CCONJ
fcis-22555	397	3	consequences	consequence	NOUN
fcis-22555	397	4	of	of	ADP
fcis-22555	397	5	adaptive	adaptive	ADJ
fcis-22555	397	6	selling	selling	NOUN
fcis-22555	397	7	confidence	confidence	NOUN
fcis-22555	397	8	and	and	CCONJ
fcis-22555	397	9	behavior	behavior	NOUN
fcis-22555	397	10	:	:	PUNCT
fcis-22555	397	11	a	a	DET
fcis-22555	397	12	dyadic	dyadic	ADJ
fcis-22555	397	13	analysis	analysis	NOUN
fcis-22555	397	14	of	of	ADP
fcis-22555	397	15	salespeople	salesperson	NOUN
fcis-22555	397	16	and	and	CCONJ
fcis-22555	397	17	their	their	PRON
fcis-22555	397	18	customers	customer	NOUN
fcis-22555	397	19	.	.	PUNCT
fcis-22555	398	1	journal	journal	NOUN
fcis-22555	398	2	of	of	ADP
fcis-22555	398	3	the	the	DET
fcis-22555	398	4	academy	academy	NOUN
fcis-22555	398	5	of	of	ADP
fcis-22555	398	6	marketing	marketing	NOUN
fcis-22555	398	7	science	science	NOUN
fcis-22555	398	8	.	.	PUNCT
fcis-22555	399	1	38(3	38(3	NUM
fcis-22555	399	2	)	)	PUNCT
fcis-22555	399	3	.	.	PUNCT
fcis-22555	400	1	pp.363	pp.363	NOUN
fcis-22555	400	2	-	-	PUNCT
fcis-22555	400	3	382	382	NUM
fcis-22555	400	4	.	.	PUNCT
fcis-22555	401	1	[	[	X
fcis-22555	401	2	32	32	NUM
fcis-22555	401	3	]	]	PUNCT
fcis-22555	401	4	saga	saga	NOUN
fcis-22555	401	5	v.	v.	PROPN
fcis-22555	401	6	&	&	CCONJ
fcis-22555	401	7	zmud	zmud	PROPN
fcis-22555	401	8	r.w	r.w	PROPN
fcis-22555	401	9	.	.	PROPN
fcis-22555	401	10	1994	1994	NUM
fcis-22555	401	11	.	.	PUNCT
fcis-22555	402	1	the	the	DET
fcis-22555	402	2	nature	nature	NOUN
fcis-22555	402	3	and	and	CCONJ
fcis-22555	402	4	determinants	determinant	NOUN
fcis-22555	402	5	of	of	ADP
fcis-22555	402	6	it	it	PRON
fcis-22555	402	7	acceptance	acceptance	NOUN
fcis-22555	402	8	,	,	PUNCT
fcis-22555	402	9	routinization	routinization	NOUN
fcis-22555	402	10	and	and	CCONJ
fcis-22555	402	11	infusion	infusion	NOUN
fcis-22555	402	12	.	.	PUNCT
fcis-22555	403	1	in	in	ADP
fcis-22555	403	2	levine	levine	PROPN
fcis-22555	403	3	,	,	PUNCT
fcis-22555	403	4	l.	l.	PROPN
fcis-22555	403	5	(	(	PUNCT
fcis-22555	403	6	ed	ed	NOUN
fcis-22555	403	7	.	.	PUNCT
fcis-22555	403	8	)	)	PUNCT
fcis-22555	403	9	,	,	PUNCT
fcis-22555	403	10	diffusion	diffusion	NOUN
fcis-22555	403	11	,	,	PUNCT
fcis-22555	403	12	transfer	transfer	NOUN
fcis-22555	403	13	,	,	PUNCT
fcis-22555	403	14	and	and	CCONJ
fcis-22555	403	15	implementation	implementation	NOUN
fcis-22555	403	16	of	of	ADP
fcis-22555	403	17	information	information	NOUN
fcis-22555	403	18	technology	technology	NOUN
fcis-22555	403	19	.	.	PUNCT
fcis-22555	404	1	elsevier	elsevier	PROPN
fcis-22555	404	2	science	science	PROPN
fcis-22555	404	3	inc	inc	PROPN
fcis-22555	404	4	.	.	PROPN
fcis-22555	404	5	new	new	PROPN
fcis-22555	404	6	york	york	PROPN
fcis-22555	404	7	.	.	PUNCT
fcis-22555	405	1	ny	ny	PROPN
fcis-22555	405	2	.	.	PUNCT
fcis-22555	405	3	pp.67	pp.67	PROPN
fcis-22555	405	4	-	-	PUNCT
fcis-22555	405	5	86	86	NUM
fcis-22555	405	6	.	.	PUNCT
fcis-22555	406	1	[	[	X
fcis-22555	406	2	33	33	NUM
fcis-22555	406	3	]	]	PUNCT
fcis-22555	406	4	subramani	subramani	ADJ
fcis-22555	406	5	m.	m.	NOUN
fcis-22555	406	6	2004	2004	NUM
fcis-22555	406	7	.	.	PUNCT
fcis-22555	407	1	how	how	SCONJ
fcis-22555	407	2	do	do	AUX
fcis-22555	407	3	suppliers	supplier	NOUN
fcis-22555	407	4	benefit	benefit	VERB
fcis-22555	407	5	from	from	ADP
fcis-22555	407	6	information	information	NOUN
fcis-22555	407	7	technology	technology	NOUN
fcis-22555	407	8	use	use	NOUN
fcis-22555	407	9	in	in	ADP
fcis-22555	407	10	supply	supply	NOUN
fcis-22555	407	11	chain	chain	NOUN
fcis-22555	407	12	relationship	relationship	NOUN
fcis-22555	407	13	?	?	PUNCT
fcis-22555	408	1	mis	mis	PROPN
fcis-22555	408	2	quarterly	quarterly	PROPN
fcis-22555	408	3	.	.	PUNCT
fcis-22555	409	1	28(1	28(1	NOUN
fcis-22555	409	2	)	)	PUNCT
fcis-22555	409	3	.	.	PUNCT
fcis-22555	410	1	pp.45	pp.45	NOUN
fcis-22555	410	2	-	-	PUNCT
fcis-22555	410	3	73	73	NUM
fcis-22555	410	4	.	.	PUNCT
fcis-22555	411	1	[	[	X
fcis-22555	411	2	34	34	NUM
fcis-22555	411	3	]	]	X
fcis-22555	411	4	suki	suki	PROPN
fcis-22555	411	5	n.m	n.m	PROPN
fcis-22555	411	6	&	&	CCONJ
fcis-22555	411	7	ramayah	ramayah	PROPN
fcis-22555	411	8	t.	t.	PROPN
fcis-22555	411	9	2011	2011	NUM
fcis-22555	411	10	.	.	PUNCT
fcis-22555	412	1	understanding	understand	VERB
fcis-22555	412	2	consumer	consumer	NOUN
fcis-22555	412	3	intention	intention	NOUN
fcis-22555	412	4	with	with	ADP
fcis-22555	412	5	respect	respect	NOUN
fcis-22555	412	6	to	to	PART
fcis-22555	412	7	purchase	purchase	VERB
fcis-22555	412	8	and	and	CCONJ
fcis-22555	412	9	use	use	NOUN
fcis-22555	412	10	of	of	ADP
fcis-22555	412	11	pirated	pirate	VERB
fcis-22555	412	12	software	software	NOUN
fcis-22555	412	13	.	.	PUNCT
fcis-22555	413	1	information	information	NOUN
fcis-22555	413	2	management	management	PROPN
fcis-22555	413	3	&	&	CCONJ
fcis-22555	413	4	computer	computer	NOUN
fcis-22555	413	5	security	security	NOUN
fcis-22555	413	6	.	.	PUNCT
fcis-22555	414	1	19(3	19(3	NUM
fcis-22555	414	2	)	)	PUNCT
fcis-22555	414	3	.	.	PUNCT
fcis-22555	415	1	pp.195210	pp.195210	PROPN
fcis-22555	415	2	.	.	PUNCT
fcis-22555	416	1	[	[	X
fcis-22555	416	2	35	35	NUM
fcis-22555	416	3	]	]	X
fcis-22555	416	4	wang	wang	PROPN
fcis-22555	416	5	x.j	x.j	PROPN
fcis-22555	416	6	.	.	PROPN
fcis-22555	416	7	2020	2020	NUM
fcis-22555	416	8	.	.	PUNCT
fcis-22555	417	1	a	a	DET
fcis-22555	417	2	multi	multi	ADJ
fcis-22555	417	3	-	-	ADJ
fcis-22555	417	4	level	level	ADJ
fcis-22555	417	5	research	research	NOUN
fcis-22555	417	6	on	on	ADP
fcis-22555	417	7	the	the	DET
fcis-22555	417	8	impact	impact	NOUN
fcis-22555	417	9	of	of	ADP
fcis-22555	417	10	employee	employee	NOUN
fcis-22555	417	11	-	-	PUNCT
fcis-22555	417	12	customer	customer	NOUN
fcis-22555	417	13	value	value	NOUN
fcis-22555	417	14	co	co	NOUN
fcis-22555	417	15	-	-	NOUN
fcis-22555	417	16	creation	creation	NOUN
fcis-22555	417	17	on	on	ADP
fcis-22555	417	18	service	service	NOUN
fcis-22555	417	19	innovation	innovation	NOUN
fcis-22555	417	20	.	.	PUNCT
fcis-22555	418	1	jilin	jilin	PROPN
fcis-22555	418	2	university	university	PROPN
fcis-22555	418	3	.	.	PUNCT
fcis-22555	419	1	[	[	X
fcis-22555	419	2	36	36	NUM
fcis-22555	419	3	]	]	X
fcis-22555	419	4	wu	wu	PROPN
fcis-22555	419	5	y.c	y.c	PROPN
fcis-22555	419	6	.	.	PROPN
fcis-22555	419	7	2010	2010	NUM
fcis-22555	419	8	.	.	PUNCT
fcis-22555	420	1	an	an	DET
fcis-22555	420	2	exploration	exploration	NOUN
fcis-22555	420	3	of	of	ADP
fcis-22555	420	4	substitutes	substitute	NOUN
fcis-22555	420	5	for	for	ADP
fcis-22555	420	6	leadership	leadership	NOUN
fcis-22555	420	7	:	:	PUNCT
fcis-22555	420	8	problems	problem	NOUN
fcis-22555	420	9	and	and	CCONJ
fcis-22555	420	10	prospects	prospect	NOUN
fcis-22555	420	11	.	.	PUNCT
fcis-22555	421	1	social	social	ADJ
fcis-22555	421	2	behavior	behavior	NOUN
fcis-22555	421	3	and	and	CCONJ
fcis-22555	421	4	personality	personality	NOUN
fcis-22555	421	5	.	.	PUNCT
fcis-22555	422	1	38(5	38(5	NUM
fcis-22555	422	2	)	)	PUNCT
fcis-22555	422	3	.	.	PUNCT
fcis-22555	423	1	pp.583	pp.583	PROPN
fcis-22555	423	2	-	-	X
fcis-22555	423	3	595	595	NUM
fcis-22555	423	4	.	.	PUNCT
fcis-22555	424	1	[	[	X
fcis-22555	424	2	37	37	NUM
fcis-22555	424	3	]	]	PUNCT
fcis-22555	424	4	xu	xu	PROPN
fcis-22555	425	1	x.d	x.d	PROPN
fcis-22555	426	1	.	.	PROPN
fcis-22555	426	2	&	&	CCONJ
fcis-22555	426	3	wang	wang	PROPN
fcis-22555	426	4	x.y	x.y	PROPN
fcis-22555	426	5	.	.	PROPN
fcis-22555	426	6	2008.leadership	2008.leadership	NUM
fcis-22555	426	7	substitution	substitution	NOUN
fcis-22555	426	8	:	:	PUNCT
fcis-22555	426	9	a	a	DET
fcis-22555	426	10	new	new	ADJ
fcis-22555	426	11	perspective	perspective	NOUN
fcis-22555	426	12	for	for	ADP
fcis-22555	426	13	the	the	DET
fcis-22555	426	14	study	study	NOUN
fcis-22555	426	15	of	of	ADP
fcis-22555	426	16	leadership	leadership	NOUN
fcis-22555	426	17	effectiveness	effectiveness	NOUN
fcis-22555	426	18	.	.	PUNCT
fcis-22555	427	1	human	human	ADJ
fcis-22555	427	2	resources	resource	NOUN
fcis-22555	427	3	development	development	NOUN
fcis-22555	427	4	of	of	ADP
fcis-22555	427	5	china	china	PROPN
fcis-22555	427	6	.	.	PUNCT
fcis-22555	428	1	(	(	PUNCT
fcis-22555	428	2	09	09	NUM
fcis-22555	428	3	)	)	PUNCT
fcis-22555	428	4	.	.	PUNCT
fcis-22555	429	1	pp.10	pp.10	PROPN
fcis-22555	429	2	-	-	PUNCT
fcis-22555	429	3	13	13	NUM
fcis-22555	429	4	.	.	PUNCT
fcis-22555	430	1	[	[	X
fcis-22555	430	2	38	38	NUM
fcis-22555	430	3	]	]	PUNCT
fcis-22555	430	4	yin	yin	PROPN
fcis-22555	430	5	k.	k.	PROPN
fcis-22555	430	6	,	,	PUNCT
fcis-22555	430	7	wang	wang	PROPN
fcis-22555	430	8	c.f	c.f	PROPN
fcis-22555	430	9	.	.	PROPN
fcis-22555	430	10	&	&	CCONJ
fcis-22555	430	11	zhang	zhang	PROPN
fcis-22555	430	12	k.l	k.l	PROPN
fcis-22555	430	13	.	.	PROPN
fcis-22555	430	14	2017.substitutes	2017.substitutes	PROPN
fcis-22555	430	15	for	for	ADP
fcis-22555	430	16	leadership	leadership	NOUN
fcis-22555	430	17	theory	theory	NOUN
fcis-22555	430	18	:	:	PUNCT
fcis-22555	430	19	a	a	DET
fcis-22555	430	20	literature	literature	NOUN
fcis-22555	430	21	review	review	NOUN
fcis-22555	430	22	and	and	CCONJ
fcis-22555	430	23	prospects	prospect	NOUN
fcis-22555	430	24	.	.	PUNCT
fcis-22555	431	1	foreign	foreign	ADJ
fcis-22555	431	2	economics	economic	NOUN
fcis-22555	431	3	&	&	CCONJ
fcis-22555	431	4	management	management	NOUN
fcis-22555	431	5	.	.	PUNCT
fcis-22555	432	1	39(11	39(11	NUM
fcis-22555	432	2	)	)	PUNCT
fcis-22555	432	3	.	.	PUNCT
fcis-22555	433	1	pp.61	pp.61	NOUN
fcis-22555	433	2	-	-	PUNCT
fcis-22555	433	3	76	76	NUM
fcis-22555	433	4	.	.	PUNCT
fcis-22555	434	1	[	[	X
fcis-22555	434	2	39	39	NUM
fcis-22555	434	3	]	]	PUNCT
fcis-22555	434	4	yukl	yukl	PROPN
fcis-22555	434	5	g.a	g.a	PROPN
fcis-22555	434	6	.	.	PROPN
fcis-22555	434	7	2006	2006	NUM
fcis-22555	434	8	.	.	PUNCT
fcis-22555	435	1	leadership	leadership	NOUN
fcis-22555	435	2	in	in	ADP
fcis-22555	435	3	organization	organization	NOUN
fcis-22555	435	4	(	(	PUNCT
fcis-22555	435	5	6th	6th	ADJ
fcis-22555	435	6	ed	ed	NOUN
fcis-22555	435	7	.	.	PUNCT
fcis-22555	435	8	)	)	PUNCT
fcis-22555	435	9	.	.	PUNCT
fcis-22555	436	1	upper	upper	ADJ
fcis-22555	436	2	saddle	saddle	PROPN
fcis-22555	436	3	river	river	NOUN
fcis-22555	436	4	.	.	PUNCT
fcis-22555	437	1	nj	nj	PROPN
fcis-22555	437	2	:	:	PUNCT
fcis-22555	437	3	prentice	prentice	PROPN
fcis-22555	437	4	hall	hall	PROPN
fcis-22555	437	5	.	.	PUNCT
fcis-22555	438	1	[	[	X
fcis-22555	438	2	40	40	NUM
fcis-22555	438	3	]	]	PUNCT
fcis-22555	438	4	zablah	zablah	PROPN
fcis-22555	438	5	alex	alex	PROPN
fcis-22555	438	6	r.	r.	PROPN
fcis-22555	438	7	,	,	PUNCT
fcis-22555	438	8	george	george	PROPN
fcis-22555	438	9	r.	r.	PROPN
fcis-22555	438	10	franke	franke	PROPN
fcis-22555	438	11	,	,	PUNCT
fcis-22555	438	12	tom	tom	PROPN
fcis-22555	438	13	j.	j.	PROPN
fcis-22555	438	14	brown	brown	PROPN
fcis-22555	438	15	,	,	PUNCT
fcis-22555	438	16	&	&	CCONJ
fcis-22555	438	17	darrell	darrell	PROPN
fcis-22555	438	18	e.	e.	PROPN
fcis-22555	438	19	bartholomew	bartholomew	PROPN
fcis-22555	438	20	.	.	PUNCT
fcis-22555	439	1	2012	2012	NUM
fcis-22555	439	2	.	.	PUNCT
fcis-22555	440	1	how	how	SCONJ
fcis-22555	440	2	and	and	CCONJ
fcis-22555	440	3	when	when	SCONJ
fcis-22555	440	4	does	do	AUX
fcis-22555	440	5	customer	customer	NOUN
fcis-22555	440	6	orientation	orientation	NOUN
fcis-22555	440	7	influence	influence	NOUN
fcis-22555	440	8	frontline	frontline	NOUN
fcis-22555	440	9	employee	employee	NOUN
fcis-22555	440	10	job	job	NOUN
fcis-22555	440	11	outcomes	outcome	NOUN
fcis-22555	440	12	?	?	PUNCT
fcis-22555	441	1	a	a	DET
fcis-22555	441	2	meta	meta	ADJ
fcis-22555	441	3	-	-	PUNCT
fcis-22555	441	4	analytic	analytic	ADJ
fcis-22555	441	5	evaluation	evaluation	NOUN
fcis-22555	441	6	.	.	PUNCT
fcis-22555	442	1	journal	journal	NOUN
fcis-22555	442	2	of	of	ADP
fcis-22555	442	3	marketing	marketing	NOUN
fcis-22555	442	4	.	.	PUNCT
fcis-22555	443	1	76(3	76(3	NOUN
fcis-22555	443	2	)	)	PUNCT
fcis-22555	443	3	.	.	PUNCT
fcis-22555	444	1	pp.21	pp.21	ADJ
fcis-22555	444	2	-	-	PUNCT
fcis-22555	444	3	40	40	NUM
fcis-22555	444	4	.	.	PUNCT
fcis-22555	445	1	[	[	X
fcis-22555	445	2	41	41	NUM
fcis-22555	445	3	]	]	X
fcis-22555	445	4	zhang	zhang	PROPN
fcis-22555	445	5	l.l	l.l	PROPN
fcis-22555	445	6	.	.	PROPN
fcis-22555	445	7	2021	2021	NUM
fcis-22555	445	8	.	.	PUNCT
fcis-22555	446	1	the	the	DET
fcis-22555	446	2	impact	impact	NOUN
fcis-22555	446	3	of	of	ADP
fcis-22555	446	4	customer	customer	NOUN
fcis-22555	446	5	-	-	PUNCT
fcis-22555	446	6	oriented	orient	VERB
fcis-22555	446	7	atmosphere	atmosphere	NOUN
fcis-22555	446	8	on	on	ADP
fcis-22555	446	9	employees	employee	NOUN
fcis-22555	446	10	’	’	PART
fcis-22555	446	11	proactive	proactive	ADJ
fcis-22555	446	12	behaviors	behavior	NOUN
fcis-22555	446	13	.	.	PUNCT
fcis-22555	447	1	research	research	NOUN
fcis-22555	447	2	on	on	ADP
fcis-22555	447	3	financial	financial	ADJ
fcis-22555	447	4	and	and	CCONJ
fcis-22555	447	5	economic	economic	ADJ
fcis-22555	447	6	issues	issue	NOUN
fcis-22555	447	7	.	.	PUNCT
fcis-22555	448	1	9(14	9(14	NOUN
fcis-22555	448	2	)	)	PUNCT
fcis-22555	448	3	.	.	PUNCT