id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
gs-2569	Lortkipanidze, Nino; Otkhozoria, Nona	Navigating Business Excellence: The Crucial Role of Information Technology Service Management through Best Practice ITIL	2024	5	.pdf	application/pdf	1816	69	27	Microsoft Word - fullpdf06012024 Georgian Scientists/ქართველი მეცნიერები ტ. 6 N 1, 2024 120 Georgian Scientists ქართველი მეცნიერები Vol. 6 Issue 1, 2024 https://doi.org/10.52340/gs.2024.06.01.15 Navigating Business Excellence: The Crucial Role of Information Technology Service Management through Best Practice ITIL Nino Lortkipanidze1, Nona Otkhozoria2 1Georgian Technical University, PHD Student 3Georgian Technical University, Professor ABSTRACT The article delves into a contemporary concern within the modern business landscape: the significance of Information Technology Service Management (ITSM) in overseeing business processes through the application of best practices from the Information Technology Infrastructure Library (ITIL). Furthermore, the article seeks to elucidate the role played by ITIL in the effective management of business processes. KEYWORDS:	cache/gs-2569.pdf	txt/gs-2569.txt