id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
hij-162	Theocharis, Nikolaos; Leligou, Helen Catherine; Tseles, Dimitrios	Innovation for People with Disabilities in Hospitality Industry: A Theoretical Approach	2022	13	.pdf	application/pdf	7450	542	44	According to Sundbo & Gallouj (1999), service innovation can be classified into four types: product innovation, process innovation, organizational innovation, and market innovation Ottenbacher and Gnoth (2005) did not elaborate a theory of innovation development, but proposed nine factors that support the success of service innovation by hotel managers: market selection, strategic human resource management, employee training, market responsiveness, empowerment, behavioural evaluation, marketing synergy, employee engagement and tangible quality [74].	cache/hij-162.pdf	txt/hij-162.txt