id	sid	tid	token	lemma	pos
hssr-275	1	1	humanities	humanity	NOUN
hssr-275	1	2	and	and	CCONJ
hssr-275	1	3	social	social	ADJ
hssr-275	1	4	science	science	NOUN
hssr-275	1	5	research	research	NOUN
hssr-275	1	6	;	;	PUNCT
hssr-275	1	7	vol	vol	NOUN
hssr-275	1	8	.	.	NOUN
hssr-275	1	9	2	2	NUM
hssr-275	1	10	,	,	PUNCT
hssr-275	1	11	no	no	INTJ
hssr-275	1	12	.	.	NOUN
hssr-275	1	13	2	2	NUM
hssr-275	1	14	;	;	PUNCT
hssr-275	1	15	2019	2019	NUM
hssr-275	1	16	issn	issn	VERB
hssr-275	1	17	2576	2576	NUM
hssr-275	1	18	-	-	SYM
hssr-275	1	19	3024	3024	NUM
hssr-275	1	20	e	e	NOUN
hssr-275	1	21	-	-	NOUN
hssr-275	1	22	issn	issn	VERB
hssr-275	1	23	2576	2576	NUM
hssr-275	1	24	-	-	SYM
hssr-275	1	25	3032	3032	NUM
hssr-275	1	26	https://doi.org/10.30560/hssr.v2n2p1	https://doi.org/10.30560/hssr.v2n2p1	NOUN
hssr-275	1	27	1	1	NUM
hssr-275	1	28	published	publish	VERB
hssr-275	1	29	by	by	ADP
hssr-275	1	30	ideas	idea	NOUN
hssr-275	1	31	spread	spread	VERB
hssr-275	1	32	the	the	DET
hssr-275	1	33	determinants	determinant	NOUN
hssr-275	1	34	of	of	ADP
hssr-275	1	35	customer	customer	NOUN
hssr-275	1	36	satisfaction	satisfaction	NOUN
hssr-275	1	37	in	in	ADP
hssr-275	1	38	fast	fast	ADJ
hssr-275	1	39	food	food	NOUN
hssr-275	1	40	industry	industry	NOUN
hssr-275	1	41	:	:	PUNCT
hssr-275	1	42	the	the	DET
hssr-275	1	43	case	case	NOUN
hssr-275	1	44	study	study	NOUN
hssr-275	1	45	of	of	ADP
hssr-275	1	46	kfc	kfc	PROPN
hssr-275	1	47	viet	viet	PROPN
hssr-275	1	48	nam	nam	PROPN
hssr-275	1	49	cuong	cuong	PROPN
hssr-275	1	50	nguyen1	nguyen1	PROPN
hssr-275	1	51	,	,	PUNCT
hssr-275	1	52	duy	duy	PROPN
hssr-275	1	53	nguyen2	nguyen2	NOUN
hssr-275	1	54	&	&	CCONJ
hssr-275	1	55	toan	toan	PROPN
hssr-275	1	56	do2	do2	PROPN
hssr-275	1	57	1	1	NUM
hssr-275	1	58	department	department	NOUN
hssr-275	1	59	of	of	ADP
hssr-275	1	60	marketing	marketing	NOUN
hssr-275	1	61	,	,	PUNCT
hssr-275	1	62	faculty	faculty	NOUN
hssr-275	1	63	of	of	ADP
hssr-275	1	64	business	business	PROPN
hssr-275	1	65	administration	administration	PROPN
hssr-275	1	66	,	,	PUNCT
hssr-275	1	67	industrial	industrial	ADJ
hssr-275	1	68	university	university	PROPN
hssr-275	1	69	of	of	ADP
hssr-275	1	70	ho	ho	PROPN
hssr-275	1	71	chi	chi	PROPN
hssr-275	1	72	minh	minh	PROPN
hssr-275	1	73	city	city	PROPN
hssr-275	1	74	,	,	PUNCT
hssr-275	1	75	viet	viet	PROPN
hssr-275	1	76	nam	nam	NOUN
hssr-275	1	77	2	2	NUM
hssr-275	1	78	faculty	faculty	NOUN
hssr-275	1	79	of	of	ADP
hssr-275	1	80	business	business	NOUN
hssr-275	1	81	,	,	PUNCT
hssr-275	1	82	university	university	PROPN
hssr-275	1	83	of	of	ADP
hssr-275	1	84	greenwich	greenwich	PROPN
hssr-275	1	85	,	,	PUNCT
hssr-275	1	86	uk	uk	PROPN
hssr-275	1	87	correspondence	correspondence	NOUN
hssr-275	1	88	:	:	PUNCT
hssr-275	1	89	cuong	cuong	PROPN
hssr-275	1	90	nguyen	nguyen	PROPN
hssr-275	1	91	,	,	PUNCT
hssr-275	1	92	department	department	NOUN
hssr-275	1	93	of	of	ADP
hssr-275	1	94	marketing	marketing	NOUN
hssr-275	1	95	,	,	PUNCT
hssr-275	1	96	faculty	faculty	NOUN
hssr-275	1	97	of	of	ADP
hssr-275	1	98	business	business	PROPN
hssr-275	1	99	administration	administration	PROPN
hssr-275	1	100	,	,	PUNCT
hssr-275	1	101	industrial	industrial	ADJ
hssr-275	1	102	university	university	PROPN
hssr-275	1	103	of	of	ADP
hssr-275	1	104	ho	ho	PROPN
hssr-275	1	105	chi	chi	PROPN
hssr-275	1	106	minh	minh	PROPN
hssr-275	1	107	city	city	PROPN
hssr-275	1	108	,	,	PUNCT
hssr-275	1	109	ho	ho	PROPN
hssr-275	1	110	chi	chi	PROPN
hssr-275	1	111	minh	minh	PROPN
hssr-275	1	112	city	city	PROPN
hssr-275	1	113	,	,	PUNCT
hssr-275	1	114	70000	70000	NUM
hssr-275	1	115	,	,	PUNCT
hssr-275	1	116	viet	viet	PROPN
hssr-275	1	117	nam	nam	PROPN
hssr-275	1	118	.	.	PUNCT
hssr-275	2	1	e	e	X
hssr-275	2	2	-	-	NOUN
hssr-275	2	3	mail	mail	NOUN
hssr-275	2	4	:	:	PUNCT
hssr-275	2	5	nguyenquoccuong@iuh.edu.vn	nguyenquoccuong@iuh.edu.vn	ADJ
hssr-275	2	6	received	receive	VERB
hssr-275	2	7	:	:	PUNCT
hssr-275	2	8	march	march	PROPN
hssr-275	2	9	20	20	NUM
hssr-275	2	10	,	,	PUNCT
hssr-275	2	11	2019	2019	NUM
hssr-275	2	12	;	;	PUNCT
hssr-275	2	13	accepted	accept	VERB
hssr-275	2	14	:	:	PUNCT
hssr-275	2	15	march	march	PROPN
hssr-275	2	16	31	31	NUM
hssr-275	2	17	,	,	PUNCT
hssr-275	2	18	2019	2019	NUM
hssr-275	2	19	;	;	PUNCT
hssr-275	2	20	published	publish	VERB
hssr-275	2	21	:	:	PUNCT
hssr-275	2	22	april	april	PROPN
hssr-275	2	23	9	9	NUM
hssr-275	2	24	,	,	PUNCT
hssr-275	2	25	2019	2019	NUM
hssr-275	2	26	abstract	abstract	ADV
hssr-275	2	27	this	this	DET
hssr-275	2	28	primary	primary	ADJ
hssr-275	2	29	objective	objective	NOUN
hssr-275	2	30	of	of	ADP
hssr-275	2	31	this	this	DET
hssr-275	2	32	study	study	NOUN
hssr-275	2	33	is	be	AUX
hssr-275	2	34	to	to	PART
hssr-275	2	35	identify	identify	VERB
hssr-275	2	36	the	the	DET
hssr-275	2	37	determinants	determinant	NOUN
hssr-275	2	38	of	of	ADP
hssr-275	2	39	customer	customer	NOUN
hssr-275	2	40	satisfaction	satisfaction	NOUN
hssr-275	2	41	for	for	ADP
hssr-275	2	42	kfc	kfc	PROPN
hssr-275	2	43	in	in	ADP
hssr-275	2	44	vietnam	vietnam	PROPN
hssr-275	2	45	.	.	PUNCT
hssr-275	3	1	fast	fast	ADJ
hssr-275	3	2	food	food	NOUN
hssr-275	3	3	industry	industry	NOUN
hssr-275	3	4	developed	develop	VERB
hssr-275	3	5	rapidly	rapidly	ADV
hssr-275	3	6	in	in	ADP
hssr-275	3	7	an	an	DET
hssr-275	3	8	emerging	emerge	VERB
hssr-275	3	9	economy	economy	NOUN
hssr-275	3	10	like	like	ADP
hssr-275	3	11	viet	viet	PROPN
hssr-275	3	12	nam	nam	PROPN
hssr-275	3	13	.	.	PUNCT
hssr-275	4	1	current	current	ADJ
hssr-275	4	2	competition	competition	NOUN
hssr-275	4	3	in	in	ADP
hssr-275	4	4	vietnamese	vietnamese	ADJ
hssr-275	4	5	fast	fast	ADJ
hssr-275	4	6	food	food	NOUN
hssr-275	4	7	has	have	AUX
hssr-275	4	8	required	require	VERB
hssr-275	4	9	companies	company	NOUN
hssr-275	4	10	to	to	PART
hssr-275	4	11	pay	pay	VERB
hssr-275	4	12	more	more	ADJ
hssr-275	4	13	attention	attention	NOUN
hssr-275	4	14	to	to	ADP
hssr-275	4	15	customer	customer	NOUN
hssr-275	4	16	satisfaction	satisfaction	NOUN
hssr-275	4	17	.	.	PUNCT
hssr-275	5	1	data	datum	NOUN
hssr-275	5	2	is	be	AUX
hssr-275	5	3	collected	collect	VERB
hssr-275	5	4	from	from	ADP
hssr-275	5	5	kfc	kfc	PROPN
hssr-275	5	6	's	's	PART
hssr-275	5	7	customers	customer	NOUN
hssr-275	5	8	in	in	ADP
hssr-275	5	9	ho	ho	PROPN
hssr-275	5	10	chi	chi	PROPN
hssr-275	5	11	minh	minh	PROPN
hssr-275	5	12	city	city	PROPN
hssr-275	5	13	,	,	PUNCT
hssr-275	5	14	viet	viet	PROPN
hssr-275	5	15	nam	nam	PROPN
hssr-275	5	16	.	.	PUNCT
hssr-275	6	1	the	the	DET
hssr-275	6	2	research	research	NOUN
hssr-275	6	3	model	model	NOUN
hssr-275	6	4	is	be	AUX
hssr-275	6	5	adopted	adopt	VERB
hssr-275	6	6	from	from	ADP
hssr-275	6	7	the	the	DET
hssr-275	6	8	servqual	servqual	ADJ
hssr-275	6	9	model	model	NOUN
hssr-275	6	10	(	(	PUNCT
hssr-275	6	11	parasuraman	parasuraman	NOUN
hssr-275	6	12	et	et	PROPN
hssr-275	6	13	al	al	PROPN
hssr-275	6	14	.	.	PROPN
hssr-275	6	15	,	,	PUNCT
hssr-275	6	16	1988	1988	NUM
hssr-275	6	17	)	)	PUNCT
hssr-275	6	18	.	.	PUNCT
hssr-275	7	1	the	the	DET
hssr-275	7	2	findings	finding	NOUN
hssr-275	7	3	show	show	VERB
hssr-275	7	4	that	that	SCONJ
hssr-275	7	5	the	the	DET
hssr-275	7	6	main	main	ADJ
hssr-275	7	7	determinants	determinant	NOUN
hssr-275	7	8	of	of	ADP
hssr-275	7	9	customer	customer	NOUN
hssr-275	7	10	satisfaction	satisfaction	NOUN
hssr-275	7	11	of	of	ADP
hssr-275	7	12	kfc	kfc	PROPN
hssr-275	7	13	vietnam	vietnam	PROPN
hssr-275	7	14	are	be	AUX
hssr-275	7	15	food	food	NOUN
hssr-275	7	16	quality	quality	NOUN
hssr-275	7	17	,	,	PUNCT
hssr-275	7	18	ambience	ambience	NOUN
hssr-275	7	19	,	,	PUNCT
hssr-275	7	20	price	price	NOUN
hssr-275	7	21	,	,	PUNCT
hssr-275	7	22	service	service	NOUN
hssr-275	7	23	quality	quality	NOUN
hssr-275	7	24	.	.	PUNCT
hssr-275	8	1	among	among	ADP
hssr-275	8	2	these	these	DET
hssr-275	8	3	determinants	determinant	NOUN
hssr-275	8	4	,	,	PUNCT
hssr-275	8	5	ambiance	ambiance	NOUN
hssr-275	8	6	causes	cause	VERB
hssr-275	8	7	the	the	DET
hssr-275	8	8	most	most	ADJ
hssr-275	8	9	impact	impact	NOUN
hssr-275	8	10	on	on	ADP
hssr-275	8	11	customer	customer	NOUN
hssr-275	8	12	satisfaction	satisfaction	NOUN
hssr-275	8	13	,	,	PUNCT
hssr-275	8	14	following	follow	VERB
hssr-275	8	15	up	up	ADP
hssr-275	8	16	by	by	ADP
hssr-275	8	17	food	food	NOUN
hssr-275	8	18	quality	quality	NOUN
hssr-275	8	19	and	and	CCONJ
hssr-275	8	20	price	price	NOUN
hssr-275	8	21	.	.	PUNCT
hssr-275	9	1	managerial	managerial	ADJ
hssr-275	9	2	implications	implication	NOUN
hssr-275	9	3	for	for	ADP
hssr-275	9	4	kfc	kfc	PROPN
hssr-275	9	5	and	and	CCONJ
hssr-275	9	6	other	other	ADJ
hssr-275	9	7	fastfood	fastfood	NOUN
hssr-275	9	8	companies	company	NOUN
hssr-275	9	9	are	be	AUX
hssr-275	9	10	discussed	discuss	VERB
hssr-275	9	11	to	to	PART
hssr-275	9	12	improve	improve	VERB
hssr-275	9	13	customer	customer	NOUN
hssr-275	9	14	satisfaction	satisfaction	NOUN
hssr-275	9	15	.	.	PUNCT
hssr-275	10	1	keywords	keyword	NOUN
hssr-275	10	2	:	:	PUNCT
hssr-275	10	3	customer	customer	NOUN
hssr-275	10	4	satisfaction	satisfaction	NOUN
hssr-275	10	5	,	,	PUNCT
hssr-275	10	6	kfc	kfc	PROPN
hssr-275	10	7	,	,	PUNCT
hssr-275	10	8	ambiance	ambiance	NOUN
hssr-275	10	9	,	,	PUNCT
hssr-275	10	10	price	price	NOUN
hssr-275	10	11	,	,	PUNCT
hssr-275	10	12	service	service	NOUN
hssr-275	10	13	quality	quality	NOUN
hssr-275	10	14	,	,	PUNCT
hssr-275	10	15	food	food	NOUN
hssr-275	10	16	quality	quality	NOUN
hssr-275	10	17	1	1	NUM
hssr-275	10	18	.	.	PUNCT
hssr-275	11	1	introduction	introduction	NOUN
hssr-275	11	2	kfc	kfc	PROPN
hssr-275	11	3	is	be	AUX
hssr-275	11	4	one	one	NUM
hssr-275	11	5	of	of	ADP
hssr-275	11	6	the	the	DET
hssr-275	11	7	largest	large	ADJ
hssr-275	11	8	fast	fast	ADJ
hssr-275	11	9	food	food	NOUN
hssr-275	11	10	franchises	franchise	NOUN
hssr-275	11	11	in	in	ADP
hssr-275	11	12	the	the	DET
hssr-275	11	13	world	world	NOUN
hssr-275	11	14	.	.	PUNCT
hssr-275	12	1	kfc	kfc	PROPN
hssr-275	12	2	was	be	AUX
hssr-275	12	3	founded	found	VERB
hssr-275	12	4	in	in	ADP
hssr-275	12	5	1930	1930	NUM
hssr-275	12	6	,	,	PUNCT
hssr-275	12	7	has	have	VERB
hssr-275	12	8	88	88	NUM
hssr-275	12	9	years	year	NOUN
hssr-275	12	10	of	of	ADP
hssr-275	12	11	history	history	NOUN
hssr-275	12	12	.	.	PUNCT
hssr-275	13	1	the	the	DET
hssr-275	13	2	headquarter	headquarter	NOUN
hssr-275	13	3	is	be	AUX
hssr-275	13	4	located	locate	VERB
hssr-275	13	5	at	at	ADP
hssr-275	13	6	texas	texas	PROPN
hssr-275	13	7	,	,	PUNCT
hssr-275	13	8	usa	usa	PROPN
hssr-275	13	9	and	and	CCONJ
hssr-275	13	10	they	they	PRON
hssr-275	13	11	have	have	VERB
hssr-275	13	12	20.952	20.952	NUM
hssr-275	13	13	restaurants	restaurant	NOUN
hssr-275	13	14	around	around	ADP
hssr-275	13	15	the	the	DET
hssr-275	13	16	world	world	NOUN
hssr-275	13	17	.	.	PUNCT
hssr-275	14	1	revenue	revenue	NOUN
hssr-275	14	2	of	of	ADP
hssr-275	14	3	kfc	kfc	PROPN
hssr-275	14	4	annually	annually	ADV
hssr-275	14	5	is	be	AUX
hssr-275	14	6	around	around	ADV
hssr-275	14	7	23	23	NUM
hssr-275	14	8	million	million	NUM
hssr-275	14	9	usd	usd	NOUN
hssr-275	14	10	(	(	PUNCT
hssr-275	14	11	kfcvietnam	kfcvietnam	PROPN
hssr-275	14	12	,	,	PUNCT
hssr-275	14	13	2018	2018	NUM
hssr-275	14	14	)	)	PUNCT
hssr-275	14	15	.	.	PUNCT
hssr-275	15	1	dimbleby	dimbleby	ADV
hssr-275	15	2	and	and	CCONJ
hssr-275	15	3	vincent	vincent	PROPN
hssr-275	15	4	(	(	PUNCT
hssr-275	15	5	2010	2010	NUM
hssr-275	15	6	)	)	PUNCT
hssr-275	15	7	mentioned	mention	VERB
hssr-275	15	8	that	that	SCONJ
hssr-275	15	9	a	a	DET
hssr-275	15	10	fast	fast	ADJ
hssr-275	15	11	food	food	NOUN
hssr-275	15	12	restaurant	restaurant	NOUN
hssr-275	15	13	has	have	VERB
hssr-275	15	14	both	both	CCONJ
hssr-275	15	15	good	good	ADJ
hssr-275	15	16	and	and	CCONJ
hssr-275	15	17	bad	bad	ADJ
hssr-275	15	18	side	side	NOUN
hssr-275	15	19	,	,	PUNCT
hssr-275	15	20	however	however	ADV
hssr-275	15	21	,	,	PUNCT
hssr-275	15	22	with	with	ADP
hssr-275	15	23	the	the	DET
hssr-275	15	24	developing	develop	VERB
hssr-275	15	25	countries	country	NOUN
hssr-275	15	26	and	and	CCONJ
hssr-275	15	27	busy	busy	ADJ
hssr-275	15	28	lifestyle	lifestyle	NOUN
hssr-275	15	29	,	,	PUNCT
hssr-275	15	30	the	the	DET
hssr-275	15	31	benefit	benefit	NOUN
hssr-275	15	32	of	of	ADP
hssr-275	15	33	fast	fast	ADJ
hssr-275	15	34	food	food	NOUN
hssr-275	15	35	is	be	AUX
hssr-275	15	36	shining	shine	VERB
hssr-275	15	37	and	and	CCONJ
hssr-275	15	38	growing	grow	VERB
hssr-275	15	39	quick	quick	ADJ
hssr-275	15	40	.	.	PUNCT
hssr-275	16	1	maze	maze	NOUN
hssr-275	16	2	(	(	PUNCT
hssr-275	16	3	2017	2017	NUM
hssr-275	16	4	)	)	PUNCT
hssr-275	16	5	reported	report	VERB
hssr-275	16	6	that	that	SCONJ
hssr-275	16	7	the	the	DET
hssr-275	16	8	rising	rising	NOUN
hssr-275	16	9	of	of	ADP
hssr-275	16	10	the	the	DET
hssr-275	16	11	fast	fast	ADJ
hssr-275	16	12	food	food	NOUN
hssr-275	16	13	industry	industry	NOUN
hssr-275	16	14	directly	directly	ADV
hssr-275	16	15	influences	influence	VERB
hssr-275	16	16	on	on	ADP
hssr-275	16	17	the	the	DET
hssr-275	16	18	growth	growth	NOUN
hssr-275	16	19	of	of	ADP
hssr-275	16	20	kfc	kfc	PROPN
hssr-275	16	21	in	in	ADP
hssr-275	16	22	a	a	DET
hssr-275	16	23	positive	positive	ADJ
hssr-275	16	24	way	way	NOUN
hssr-275	16	25	.	.	PUNCT
hssr-275	17	1	according	accord	VERB
hssr-275	17	2	to	to	ADP
hssr-275	17	3	business	business	NOUN
hssr-275	17	4	saigon	saigon	NOUN
hssr-275	17	5	(	(	PUNCT
hssr-275	17	6	2011	2011	NUM
hssr-275	17	7	)	)	PUNCT
hssr-275	17	8	,	,	PUNCT
hssr-275	17	9	economy	economy	NOUN
hssr-275	17	10	of	of	ADP
hssr-275	17	11	vietnam	vietnam	PROPN
hssr-275	17	12	started	start	VERB
hssr-275	17	13	to	to	PART
hssr-275	17	14	bloom	bloom	VERB
hssr-275	17	15	in	in	ADP
hssr-275	17	16	1997	1997	NUM
hssr-275	17	17	when	when	SCONJ
hssr-275	17	18	the	the	DET
hssr-275	17	19	government	government	NOUN
hssr-275	17	20	changed	change	VERB
hssr-275	17	21	the	the	DET
hssr-275	17	22	policies	policy	NOUN
hssr-275	17	23	,	,	PUNCT
hssr-275	17	24	kfc	kfc	PROPN
hssr-275	17	25	entered	enter	VERB
hssr-275	17	26	vietnam	vietnam	PROPN
hssr-275	17	27	first	first	ADV
hssr-275	17	28	in	in	ADP
hssr-275	17	29	1997	1997	NUM
hssr-275	17	30	,	,	PUNCT
hssr-275	17	31	and	and	CCONJ
hssr-275	17	32	they	they	PRON
hssr-275	17	33	aimed	aim	VERB
hssr-275	17	34	for	for	ADP
hssr-275	17	35	introducing	introduce	VERB
hssr-275	17	36	their	their	PRON
hssr-275	17	37	franchise	franchise	NOUN
hssr-275	17	38	first	first	ADV
hssr-275	17	39	.	.	PUNCT
hssr-275	18	1	from	from	ADP
hssr-275	18	2	2009	2009	NUM
hssr-275	18	3	to	to	ADP
hssr-275	18	4	2018	2018	NUM
hssr-275	18	5	,	,	PUNCT
hssr-275	18	6	kfc	kfc	PROPN
hssr-275	18	7	brand	brand	NOUN
hssr-275	18	8	become	become	VERB
hssr-275	18	9	more	more	ADV
hssr-275	18	10	famous	famous	ADJ
hssr-275	18	11	,	,	PUNCT
hssr-275	18	12	excellent	excellent	ADJ
hssr-275	18	13	customer	customer	NOUN
hssr-275	18	14	satisfaction	satisfaction	NOUN
hssr-275	18	15	is	be	AUX
hssr-275	18	16	the	the	DET
hssr-275	18	17	new	new	ADJ
hssr-275	18	18	goal	goal	NOUN
hssr-275	18	19	to	to	PART
hssr-275	18	20	achieve	achieve	VERB
hssr-275	18	21	.	.	PUNCT
hssr-275	19	1	customer	customer	NOUN
hssr-275	19	2	satisfaction	satisfaction	NOUN
hssr-275	19	3	is	be	AUX
hssr-275	19	4	the	the	DET
hssr-275	19	5	most	most	ADV
hssr-275	19	6	critical	critical	ADJ
hssr-275	19	7	factor	factor	NOUN
hssr-275	19	8	which	which	PRON
hssr-275	19	9	all	all	DET
hssr-275	19	10	fast	fast	ADJ
hssr-275	19	11	food	food	NOUN
hssr-275	19	12	franchise	franchise	NOUN
hssr-275	19	13	needs	need	VERB
hssr-275	19	14	to	to	PART
hssr-275	19	15	improve	improve	VERB
hssr-275	19	16	to	to	PART
hssr-275	19	17	create	create	VERB
hssr-275	19	18	a	a	DET
hssr-275	19	19	higher	high	ADJ
hssr-275	19	20	degree	degree	NOUN
hssr-275	19	21	of	of	ADP
hssr-275	19	22	satisfaction	satisfaction	NOUN
hssr-275	19	23	for	for	ADP
hssr-275	19	24	long	long	ADJ
hssr-275	19	25	term	term	NOUN
hssr-275	19	26	business	business	NOUN
hssr-275	19	27	,	,	PUNCT
hssr-275	19	28	also	also	ADV
hssr-275	19	29	keeping	keep	VERB
hssr-275	19	30	a	a	DET
hssr-275	19	31	strong	strong	ADJ
hssr-275	19	32	relationship	relationship	NOUN
hssr-275	19	33	with	with	ADP
hssr-275	19	34	customers	customer	NOUN
hssr-275	19	35	and	and	CCONJ
hssr-275	19	36	increase	increase	VERB
hssr-275	19	37	customer	customer	NOUN
hssr-275	19	38	loyalty	loyalty	NOUN
hssr-275	19	39	(	(	PUNCT
hssr-275	19	40	deng	deng	PROPN
hssr-275	19	41	at	at	ADP
hssr-275	19	42	el	el	PROPN
hssr-275	19	43	,	,	PUNCT
hssr-275	19	44	2009	2009	NUM
hssr-275	19	45	)	)	PUNCT
hssr-275	19	46	.	.	PUNCT
hssr-275	20	1	wongmontha	wongmontha	PROPN
hssr-275	20	2	(	(	PUNCT
hssr-275	20	3	2005	2005	NUM
hssr-275	20	4	)	)	PUNCT
hssr-275	20	5	states	state	VERB
hssr-275	20	6	that	that	SCONJ
hssr-275	20	7	operators	operator	NOUN
hssr-275	20	8	should	should	AUX
hssr-275	20	9	learn	learn	VERB
hssr-275	20	10	about	about	ADP
hssr-275	20	11	customer	customer	NOUN
hssr-275	20	12	behavior	behavior	NOUN
hssr-275	20	13	through	through	ADP
hssr-275	20	14	research	research	NOUN
hssr-275	20	15	to	to	PART
hssr-275	20	16	increase	increase	VERB
hssr-275	20	17	customer	customer	NOUN
hssr-275	20	18	satisfaction	satisfaction	NOUN
hssr-275	20	19	,	,	PUNCT
hssr-275	20	20	it	it	PRON
hssr-275	20	21	helps	help	VERB
hssr-275	20	22	understanding	understand	VERB
hssr-275	20	23	customer	customer	NOUN
hssr-275	20	24	's	's	PART
hssr-275	20	25	decision	decision	NOUN
hssr-275	20	26	-	-	PUNCT
hssr-275	20	27	making	make	VERB
hssr-275	20	28	process	process	NOUN
hssr-275	20	29	toward	toward	ADP
hssr-275	20	30	one	one	NUM
hssr-275	20	31	product	product	NOUN
hssr-275	20	32	and	and	CCONJ
hssr-275	20	33	operators	operator	NOUN
hssr-275	20	34	can	can	AUX
hssr-275	20	35	manage	manage	VERB
hssr-275	20	36	the	the	DET
hssr-275	20	37	business	business	NOUN
hssr-275	20	38	accordingly	accordingly	ADV
hssr-275	20	39	.	.	PUNCT
hssr-275	21	1	lotongkum	lotongkum	NOUN
hssr-275	21	2	(	(	PUNCT
hssr-275	21	3	2004	2004	NUM
hssr-275	21	4	)	)	PUNCT
hssr-275	21	5	showed	show	VERB
hssr-275	21	6	that	that	SCONJ
hssr-275	21	7	the	the	DET
hssr-275	21	8	great	great	ADJ
hssr-275	21	9	acknowledged	acknowledge	VERB
hssr-275	21	10	of	of	ADP
hssr-275	21	11	customer	customer	NOUN
hssr-275	21	12	's	's	PART
hssr-275	21	13	behavior	behavior	NOUN
hssr-275	21	14	always	always	ADV
hssr-275	21	15	results	result	VERB
hssr-275	21	16	in	in	ADP
hssr-275	21	17	better	well	ADJ
hssr-275	21	18	customer	customer	NOUN
hssr-275	21	19	's	's	PART
hssr-275	21	20	satisfaction	satisfaction	NOUN
hssr-275	21	21	and	and	CCONJ
hssr-275	21	22	customer	customer	NOUN
hssr-275	21	23	's	's	PART
hssr-275	21	24	loyalty	loyalty	NOUN
hssr-275	21	25	,	,	PUNCT
hssr-275	21	26	increase	increase	VERB
hssr-275	21	27	the	the	DET
hssr-275	21	28	relationship	relationship	NOUN
hssr-275	21	29	between	between	ADP
hssr-275	21	30	customer	customer	NOUN
hssr-275	21	31	and	and	CCONJ
hssr-275	21	32	franchise	franchise	NOUN
hssr-275	21	33	,	,	PUNCT
hssr-275	21	34	service	service	NOUN
hssr-275	21	35	.	.	PUNCT
hssr-275	22	1	hence	hence	ADV
hssr-275	22	2	,	,	PUNCT
hssr-275	22	3	to	to	PART
hssr-275	22	4	achieve	achieve	VERB
hssr-275	22	5	high	high	ADJ
hssr-275	22	6	customer	customer	NOUN
hssr-275	22	7	satisfaction	satisfaction	NOUN
hssr-275	22	8	,	,	PUNCT
hssr-275	22	9	fast	fast	ADJ
hssr-275	22	10	-	-	PUNCT
hssr-275	22	11	food	food	NOUN
hssr-275	22	12	restaurants	restaurant	NOUN
hssr-275	22	13	must	must	AUX
hssr-275	22	14	do	do	VERB
hssr-275	22	15	more	more	ADJ
hssr-275	22	16	research	research	NOUN
hssr-275	22	17	on	on	ADP
hssr-275	22	18	multiple	multiple	ADJ
hssr-275	22	19	factors	factor	NOUN
hssr-275	22	20	that	that	PRON
hssr-275	22	21	influence	influence	NOUN
hssr-275	22	22	on	on	ADP
hssr-275	22	23	customer	customer	NOUN
hssr-275	22	24	’s	’s	PART
hssr-275	22	25	satisfaction	satisfaction	NOUN
hssr-275	22	26	.	.	PUNCT
hssr-275	23	1	2	2	X
hssr-275	23	2	.	.	X
hssr-275	23	3	literature	literature	NOUN
hssr-275	23	4	review	review	PROPN
hssr-275	23	5	and	and	CCONJ
hssr-275	23	6	hypothesis	hypothesis	NOUN
hssr-275	23	7	development	development	NOUN
hssr-275	23	8	servqual	servqual	ADJ
hssr-275	23	9	is	be	AUX
hssr-275	23	10	the	the	DET
hssr-275	23	11	research	research	NOUN
hssr-275	23	12	model	model	NOUN
hssr-275	23	13	that	that	PRON
hssr-275	23	14	was	be	AUX
hssr-275	23	15	created	create	VERB
hssr-275	23	16	by	by	ADP
hssr-275	23	17	multiple	multiple	ADJ
hssr-275	23	18	researchers	researcher	NOUN
hssr-275	23	19	:	:	PUNCT
hssr-275	23	20	parasuraman	parasuraman	NOUN
hssr-275	23	21	.	.	PUNCT
hssr-275	24	1	a	a	DET
hssr-275	24	2	leonard	leonard	PROPN
hssr-275	24	3	l.	l.	PROPN
hssr-275	24	4	berry	berry	PROPN
hssr-275	24	5	and	and	CCONJ
hssr-275	24	6	valarie	valarie	PROPN
hssr-275	24	7	.	.	PUNCT
hssr-275	25	1	zin	zin	NOUN
hssr-275	25	2	1988	1988	NUM
hssr-275	25	3	.	.	PUNCT
hssr-275	26	1	servqual	servqual	PROPN
hssr-275	26	2	has	have	AUX
hssr-275	26	3	been	be	AUX
hssr-275	26	4	using	use	VERB
hssr-275	26	5	for	for	ADP
hssr-275	26	6	multiple	multiple	ADJ
hssr-275	26	7	purposes	purpose	NOUN
hssr-275	26	8	such	such	ADJ
hssr-275	26	9	as	as	ADP
hssr-275	26	10	researching	research	VERB
hssr-275	26	11	and	and	CCONJ
hssr-275	26	12	measuring	measure	VERB
hssr-275	26	13	the	the	DET
hssr-275	26	14	service	service	NOUN
hssr-275	26	15	quality	quality	NOUN
hssr-275	26	16	in	in	ADP
hssr-275	26	17	service	service	NOUN
hssr-275	26	18	sector	sector	NOUN
hssr-275	26	19	all	all	ADV
hssr-275	26	20	over	over	ADP
hssr-275	26	21	the	the	DET
hssr-275	26	22	world	world	NOUN
hssr-275	26	23	.	.	PUNCT
hssr-275	27	1	2.1	2.1	NUM
hssr-275	27	2	customer	customer	NOUN
hssr-275	27	3	satisfaction	satisfaction	NOUN
hssr-275	27	4	the	the	DET
hssr-275	27	5	final	final	ADJ
hssr-275	27	6	result	result	NOUN
hssr-275	27	7	that	that	SCONJ
hssr-275	27	8	every	every	DET
hssr-275	27	9	restaurant	restaurant	NOUN
hssr-275	27	10	franchise	franchise	NOUN
hssr-275	27	11	wants	want	VERB
hssr-275	27	12	to	to	PART
hssr-275	27	13	achieve	achieve	VERB
hssr-275	27	14	is	be	AUX
hssr-275	27	15	good	good	ADJ
hssr-275	27	16	customer	customer	NOUN
hssr-275	27	17	satisfaction	satisfaction	NOUN
hssr-275	27	18	.	.	PUNCT
hssr-275	28	1	the	the	DET
hssr-275	28	2	level	level	NOUN
hssr-275	28	3	of	of	ADP
hssr-275	28	4	customer	customer	NOUN
hssr-275	28	5	satisfaction	satisfaction	NOUN
hssr-275	28	6	is	be	AUX
hssr-275	28	7	measured	measure	VERB
hssr-275	28	8	by	by	ADP
hssr-275	28	9	the	the	DET
hssr-275	28	10	level	level	NOUN
hssr-275	28	11	which	which	PRON
hssr-275	28	12	the	the	DET
hssr-275	28	13	customer	customer	NOUN
hssr-275	28	14	feels	feel	VERB
hssr-275	28	15	the	the	DET
hssr-275	28	16	product	product	NOUN
hssr-275	28	17	/	/	SYM
hssr-275	28	18	service	service	NOUN
hssr-275	28	19	fulfills	fulfill	VERB
hssr-275	28	20	their	their	PRON
hssr-275	28	21	expectation	expectation	NOUN
hssr-275	28	22	.	.	PUNCT
hssr-275	29	1	excellent	excellent	ADJ
hssr-275	29	2	customer	customer	NOUN
hssr-275	29	3	satisfaction	satisfaction	NOUN
hssr-275	29	4	will	will	AUX
hssr-275	29	5	also	also	ADV
hssr-275	29	6	increase	increase	VERB
hssr-275	29	7	return	return	NOUN
hssr-275	29	8	intention	intention	NOUN
hssr-275	29	9	and	and	CCONJ
hssr-275	29	10	better	well	ADJ
hssr-275	29	11	profit	profit	NOUN
hssr-275	29	12	(	(	PUNCT
hssr-275	29	13	yuksel	yuksel	INTJ
hssr-275	29	14	,	,	PUNCT
hssr-275	29	15	2002	2002	NUM
hssr-275	29	16	)	)	PUNCT
hssr-275	29	17	.	.	PUNCT
hssr-275	30	1	a	a	DET
hssr-275	30	2	better	well	ADJ
hssr-275	30	3	fast	fast	ADJ
hssr-275	30	4	food	food	NOUN
hssr-275	30	5	business	business	NOUN
hssr-275	30	6	always	always	ADV
hssr-275	30	7	has	have	VERB
hssr-275	30	8	better	well	ADJ
hssr-275	30	9	customer	customer	NOUN
hssr-275	30	10	satisfaction	satisfaction	NOUN
hssr-275	30	11	score	score	NOUN
hssr-275	30	12	(	(	PUNCT
hssr-275	30	13	creel	creel	ADJ
hssr-275	30	14	,	,	PUNCT
hssr-275	30	15	2006	2006	NUM
hssr-275	30	16	)	)	PUNCT
hssr-275	30	17	.	.	PUNCT
hssr-275	31	1	barker	barker	PROPN
hssr-275	31	2	(	(	PUNCT
hssr-275	31	3	1987	1987	NUM
hssr-275	31	4	)	)	PUNCT
hssr-275	31	5	and	and	CCONJ
hssr-275	31	6	xu	xu	INTJ
hssr-275	31	7	(	(	PUNCT
hssr-275	31	8	2007	2007	NUM
hssr-275	31	9	)	)	PUNCT
hssr-275	31	10	;	;	PUNCT
hssr-275	31	11	hssr.ideasspread.org	hssr.ideasspread.org	ADJ
hssr-275	31	12	humanities	humanity	NOUN
hssr-275	31	13	and	and	CCONJ
hssr-275	31	14	social	social	ADJ
hssr-275	31	15	science	science	NOUN
hssr-275	31	16	research	research	NOUN
hssr-275	31	17	vol	vol	NOUN
hssr-275	31	18	.	.	PROPN
hssr-275	32	1	2	2	NUM
hssr-275	32	2	,	,	PUNCT
hssr-275	32	3	no	no	INTJ
hssr-275	32	4	.	.	NOUN
hssr-275	32	5	2	2	NUM
hssr-275	32	6	;	;	PUNCT
hssr-275	32	7	2019	2019	NUM
hssr-275	32	8	2	2	NUM
hssr-275	32	9	published	publish	VERB
hssr-275	32	10	by	by	ADP
hssr-275	32	11	ideas	idea	NOUN
hssr-275	32	12	spread	spread	VERB
hssr-275	32	13	(	(	PUNCT
hssr-275	32	14	parsa	parsa	NOUN
hssr-275	32	15	,	,	PUNCT
hssr-275	32	16	2014	2014	NUM
hssr-275	32	17	)	)	PUNCT
hssr-275	32	18	mentioned	mention	VERB
hssr-275	32	19	that	that	SCONJ
hssr-275	32	20	operators	operator	NOUN
hssr-275	32	21	should	should	AUX
hssr-275	32	22	put	put	VERB
hssr-275	32	23	extra	extra	ADJ
hssr-275	32	24	effort	effort	NOUN
hssr-275	32	25	on	on	ADP
hssr-275	32	26	some	some	DET
hssr-275	32	27	factors	factor	NOUN
hssr-275	32	28	such	such	ADJ
hssr-275	32	29	as	as	ADP
hssr-275	32	30	food	food	NOUN
hssr-275	32	31	quality	quality	NOUN
hssr-275	32	32	,	,	PUNCT
hssr-275	32	33	price	price	NOUN
hssr-275	32	34	,	,	PUNCT
hssr-275	32	35	ambiance	ambiance	NOUN
hssr-275	32	36	,	,	PUNCT
hssr-275	32	37	service	service	NOUN
hssr-275	32	38	quality	quality	NOUN
hssr-275	32	39	to	to	PART
hssr-275	32	40	improve	improve	VERB
hssr-275	32	41	the	the	DET
hssr-275	32	42	customer	customer	NOUN
hssr-275	32	43	satisfaction	satisfaction	NOUN
hssr-275	32	44	in	in	ADP
hssr-275	32	45	the	the	DET
hssr-275	32	46	restaurant	restaurant	NOUN
hssr-275	32	47	business	business	NOUN
hssr-275	32	48	.	.	PUNCT
hssr-275	33	1	2.2	2.2	NUM
hssr-275	33	2	food	food	NOUN
hssr-275	33	3	quality	quality	NOUN
hssr-275	33	4	food	food	NOUN
hssr-275	33	5	quality	quality	NOUN
hssr-275	33	6	is	be	AUX
hssr-275	33	7	the	the	DET
hssr-275	33	8	core	core	NOUN
hssr-275	33	9	factor	factor	NOUN
hssr-275	33	10	,	,	PUNCT
hssr-275	33	11	and	and	CCONJ
hssr-275	33	12	that	that	PRON
hssr-275	33	13	is	be	AUX
hssr-275	33	14	the	the	DET
hssr-275	33	15	reason	reason	NOUN
hssr-275	33	16	for	for	SCONJ
hssr-275	33	17	customers	customer	NOUN
hssr-275	33	18	to	to	PART
hssr-275	33	19	pick	pick	VERB
hssr-275	33	20	one	one	NUM
hssr-275	33	21	restaurant	restaurant	NOUN
hssr-275	33	22	over	over	ADP
hssr-275	33	23	another	another	PRON
hssr-275	33	24	.	.	PUNCT
hssr-275	34	1	the	the	DET
hssr-275	34	2	fresh	fresh	ADJ
hssr-275	34	3	and	and	CCONJ
hssr-275	34	4	tasty	tasty	ADJ
hssr-275	34	5	ingredients	ingredient	NOUN
hssr-275	34	6	play	play	VERB
hssr-275	34	7	the	the	DET
hssr-275	34	8	leading	lead	VERB
hssr-275	34	9	role	role	NOUN
hssr-275	34	10	in	in	ADP
hssr-275	34	11	food	food	NOUN
hssr-275	34	12	quality	quality	NOUN
hssr-275	34	13	of	of	ADP
hssr-275	34	14	restaurants	restaurant	NOUN
hssr-275	34	15	(	(	PUNCT
hssr-275	34	16	soriano	soriano	NOUN
hssr-275	34	17	,	,	PUNCT
hssr-275	34	18	2002	2002	NUM
hssr-275	34	19	)	)	PUNCT
hssr-275	34	20	.	.	PUNCT
hssr-275	35	1	customers	customer	NOUN
hssr-275	35	2	usually	usually	ADV
hssr-275	35	3	feel	feel	VERB
hssr-275	35	4	safer	safe	ADJ
hssr-275	35	5	,	,	PUNCT
hssr-275	35	6	more	more	ADV
hssr-275	35	7	satisfied	satisfied	ADJ
hssr-275	35	8	when	when	SCONJ
hssr-275	35	9	using	use	VERB
hssr-275	35	10	foods	food	NOUN
hssr-275	35	11	made	make	VERB
hssr-275	35	12	by	by	ADP
hssr-275	35	13	fresh	fresh	ADJ
hssr-275	35	14	materials	material	NOUN
hssr-275	35	15	.	.	PUNCT
hssr-275	36	1	kfc	kfc	PROPN
hssr-275	36	2	can	can	AUX
hssr-275	36	3	compete	compete	VERB
hssr-275	36	4	with	with	ADP
hssr-275	36	5	vietnamese	vietnamese	ADJ
hssr-275	36	6	food	food	NOUN
hssr-275	36	7	because	because	SCONJ
hssr-275	36	8	according	accord	VERB
hssr-275	36	9	to	to	ADP
hssr-275	36	10	nguyen	nguyen	NOUN
hssr-275	36	11	(	(	PUNCT
hssr-275	36	12	2018	2018	NUM
hssr-275	36	13	)	)	PUNCT
hssr-275	36	14	,	,	PUNCT
hssr-275	36	15	fast	fast	ADJ
hssr-275	36	16	food	food	NOUN
hssr-275	36	17	from	from	ADP
hssr-275	36	18	america	america	PROPN
hssr-275	36	19	is	be	AUX
hssr-275	36	20	more	more	ADV
hssr-275	36	21	trusted	trust	VERB
hssr-275	36	22	in	in	ADP
hssr-275	36	23	vietnam	vietnam	PROPN
hssr-275	36	24	since	since	SCONJ
hssr-275	36	25	the	the	DET
hssr-275	36	26	current	current	ADJ
hssr-275	36	27	quality	quality	NOUN
hssr-275	36	28	of	of	ADP
hssr-275	36	29	street	street	NOUN
hssr-275	36	30	foods	food	NOUN
hssr-275	36	31	of	of	ADP
hssr-275	36	32	vietnam	vietnam	PROPN
hssr-275	36	33	are	be	AUX
hssr-275	36	34	facing	face	VERB
hssr-275	36	35	too	too	ADV
hssr-275	36	36	many	many	ADJ
hssr-275	36	37	unhealthy	unhealthy	ADJ
hssr-275	36	38	problems	problem	NOUN
hssr-275	36	39	.	.	PUNCT
hssr-275	37	1	therefore	therefore	ADV
hssr-275	37	2	,	,	PUNCT
hssr-275	37	3	with	with	ADP
hssr-275	37	4	the	the	DET
hssr-275	37	5	cleaner	clean	ADJ
hssr-275	37	6	foods	food	NOUN
hssr-275	37	7	and	and	CCONJ
hssr-275	37	8	better	well	ADJ
hssr-275	37	9	service	service	NOUN
hssr-275	37	10	quality	quality	NOUN
hssr-275	37	11	,	,	PUNCT
hssr-275	37	12	kfc	kfc	PROPN
hssr-275	37	13	can	can	AUX
hssr-275	37	14	compete	compete	VERB
hssr-275	37	15	with	with	ADP
hssr-275	37	16	vietnamese	vietnamese	ADJ
hssr-275	37	17	foods	food	NOUN
hssr-275	37	18	.	.	PUNCT
hssr-275	38	1	clark	clark	NOUN
hssr-275	38	2	and	and	CCONJ
hssr-275	38	3	wood	wood	NOUN
hssr-275	38	4	(	(	PUNCT
hssr-275	38	5	1996	1996	NUM
hssr-275	38	6	)	)	PUNCT
hssr-275	38	7	after	after	SCONJ
hssr-275	38	8	researched	research	VERB
hssr-275	38	9	31	31	NUM
hssr-275	38	10	participants	participant	NOUN
hssr-275	38	11	and	and	CCONJ
hssr-275	38	12	asked	ask	VERB
hssr-275	38	13	them	they	PRON
hssr-275	38	14	what	what	PRON
hssr-275	38	15	the	the	DET
hssr-275	38	16	most	most	ADV
hssr-275	38	17	critical	critical	ADJ
hssr-275	38	18	factors	factor	NOUN
hssr-275	38	19	is	be	AUX
hssr-275	38	20	between	between	ADP
hssr-275	38	21	the	the	DET
hssr-275	38	22	speed	speed	NOUN
hssr-275	38	23	of	of	ADP
hssr-275	38	24	service	service	NOUN
hssr-275	38	25	,	,	PUNCT
hssr-275	38	26	ambiance	ambiance	NOUN
hssr-275	38	27	,	,	PUNCT
hssr-275	38	28	foods	food	NOUN
hssr-275	38	29	,	,	PUNCT
hssr-275	38	30	scale	scale	NOUN
hssr-275	38	31	,	,	PUNCT
hssr-275	38	32	environment	environment	NOUN
hssr-275	38	33	and	and	CCONJ
hssr-275	38	34	so	so	ADV
hssr-275	38	35	on	on	ADV
hssr-275	38	36	.	.	PUNCT
hssr-275	39	1	furthermore	furthermore	ADV
hssr-275	39	2	,	,	PUNCT
hssr-275	39	3	50	50	NUM
hssr-275	39	4	%	%	NOUN
hssr-275	39	5	of	of	ADP
hssr-275	39	6	participants	participant	NOUN
hssr-275	39	7	picked	pick	VERB
hssr-275	39	8	food	food	NOUN
hssr-275	39	9	quality	quality	NOUN
hssr-275	39	10	for	for	ADP
hssr-275	39	11	their	their	PRON
hssr-275	39	12	main	main	ADJ
hssr-275	39	13	reason	reason	NOUN
hssr-275	39	14	to	to	PART
hssr-275	39	15	visit	visit	VERB
hssr-275	39	16	any	any	DET
hssr-275	39	17	restaurant	restaurant	NOUN
hssr-275	39	18	.	.	PUNCT
hssr-275	40	1	as	as	ADP
hssr-275	40	2	a	a	DET
hssr-275	40	3	result	result	NOUN
hssr-275	40	4	,	,	PUNCT
hssr-275	40	5	the	the	DET
hssr-275	40	6	first	first	ADJ
hssr-275	40	7	hypothesis	hypothesis	NOUN
hssr-275	40	8	of	of	ADP
hssr-275	40	9	this	this	DET
hssr-275	40	10	study	study	NOUN
hssr-275	40	11	is	be	AUX
hssr-275	40	12	stated	state	VERB
hssr-275	40	13	as	as	ADP
hssr-275	40	14	h1	h1	NOUN
hssr-275	40	15	:	:	PUNCT
hssr-275	40	16	food	food	NOUN
hssr-275	40	17	quality	quality	NOUN
hssr-275	40	18	is	be	AUX
hssr-275	40	19	positively	positively	ADV
hssr-275	40	20	related	relate	VERB
hssr-275	40	21	to	to	ADP
hssr-275	40	22	customer	customer	NOUN
hssr-275	40	23	satisfaction	satisfaction	NOUN
hssr-275	40	24	.	.	PUNCT
hssr-275	41	1	2.3	2.3	NUM
hssr-275	41	2	price	price	NOUN
hssr-275	41	3	price	price	NOUN
hssr-275	41	4	usually	usually	ADV
hssr-275	41	5	comes	come	VERB
hssr-275	41	6	along	along	ADP
hssr-275	41	7	with	with	ADP
hssr-275	41	8	value	value	NOUN
hssr-275	41	9	;	;	PUNCT
hssr-275	41	10	all	all	DET
hssr-275	41	11	customers	customer	NOUN
hssr-275	41	12	expect	expect	VERB
hssr-275	41	13	to	to	PART
hssr-275	41	14	see	see	VERB
hssr-275	41	15	the	the	DET
hssr-275	41	16	fair	fair	ADJ
hssr-275	41	17	exchange	exchange	NOUN
hssr-275	41	18	between	between	ADP
hssr-275	41	19	value	value	NOUN
hssr-275	41	20	and	and	CCONJ
hssr-275	41	21	payment	payment	NOUN
hssr-275	41	22	.	.	PUNCT
hssr-275	42	1	according	accord	VERB
hssr-275	42	2	to	to	ADP
hssr-275	42	3	kotler	kotler	NOUN
hssr-275	42	4	(	(	PUNCT
hssr-275	42	5	1980	1980	NUM
hssr-275	42	6	)	)	PUNCT
hssr-275	42	7	,	,	PUNCT
hssr-275	42	8	customers	customer	NOUN
hssr-275	42	9	feel	feel	VERB
hssr-275	42	10	satisfied	satisfied	ADJ
hssr-275	42	11	with	with	ADP
hssr-275	42	12	the	the	DET
hssr-275	42	13	business	business	NOUN
hssr-275	42	14	only	only	ADV
hssr-275	42	15	when	when	SCONJ
hssr-275	42	16	the	the	DET
hssr-275	42	17	reasonable	reasonable	ADJ
hssr-275	42	18	price	price	NOUN
hssr-275	42	19	can	can	AUX
hssr-275	42	20	deliver	deliver	VERB
hssr-275	42	21	the	the	DET
hssr-275	42	22	value	value	NOUN
hssr-275	42	23	they	they	PRON
hssr-275	42	24	desired	desire	VERB
hssr-275	42	25	.	.	PUNCT
hssr-275	43	1	kfc	kfc	PROPN
hssr-275	43	2	restaurant	restaurant	PROPN
hssr-275	43	3	has	have	VERB
hssr-275	43	4	the	the	DET
hssr-275	43	5	price	price	NOUN
hssr-275	43	6	lower	low	ADJ
hssr-275	43	7	than	than	ADP
hssr-275	43	8	the	the	DET
hssr-275	43	9	traditional	traditional	ADJ
hssr-275	43	10	luxury	luxury	NOUN
hssr-275	43	11	restaurant	restaurant	NOUN
hssr-275	43	12	in	in	ADP
hssr-275	43	13	the	the	DET
hssr-275	43	14	usa	usa	PROPN
hssr-275	43	15	(	(	PUNCT
hssr-275	43	16	american	american	PROPN
hssr-275	43	17	dining	dining	NOUN
hssr-275	43	18	data	datum	NOUN
hssr-275	43	19	,	,	PUNCT
hssr-275	43	20	2017	2017	NUM
hssr-275	43	21	)	)	PUNCT
hssr-275	43	22	that	that	PRON
hssr-275	43	23	is	be	AUX
hssr-275	43	24	the	the	DET
hssr-275	43	25	reason	reason	NOUN
hssr-275	43	26	why	why	SCONJ
hssr-275	43	27	customers	customer	NOUN
hssr-275	43	28	pick	pick	VERB
hssr-275	43	29	kfc	kfc	PROPN
hssr-275	43	30	instead	instead	ADV
hssr-275	43	31	of	of	ADP
hssr-275	43	32	other	other	ADJ
hssr-275	43	33	restaurants	restaurant	NOUN
hssr-275	43	34	;	;	PUNCT
hssr-275	43	35	the	the	DET
hssr-275	43	36	price	price	NOUN
hssr-275	43	37	competition	competition	NOUN
hssr-275	43	38	also	also	ADV
hssr-275	43	39	happens	happen	VERB
hssr-275	43	40	between	between	ADP
hssr-275	43	41	fast	fast	ADJ
hssr-275	43	42	food	food	NOUN
hssr-275	43	43	franchises	franchise	NOUN
hssr-275	43	44	.	.	PUNCT
hssr-275	44	1	it	it	PRON
hssr-275	44	2	is	be	AUX
hssr-275	44	3	a	a	DET
hssr-275	44	4	challenge	challenge	NOUN
hssr-275	44	5	to	to	PART
hssr-275	44	6	set	set	VERB
hssr-275	44	7	a	a	DET
hssr-275	44	8	reasonable	reasonable	ADJ
hssr-275	44	9	price	price	NOUN
hssr-275	44	10	for	for	ADP
hssr-275	44	11	all	all	DET
hssr-275	44	12	the	the	DET
hssr-275	44	13	dishes	dish	NOUN
hssr-275	44	14	on	on	ADP
hssr-275	44	15	the	the	DET
hssr-275	44	16	menu	menu	NOUN
hssr-275	44	17	.	.	PUNCT
hssr-275	45	1	therefore	therefore	ADV
hssr-275	45	2	,	,	PUNCT
hssr-275	45	3	the	the	DET
hssr-275	45	4	second	second	ADJ
hssr-275	45	5	hypothesis	hypothesis	NOUN
hssr-275	45	6	of	of	ADP
hssr-275	45	7	this	this	DET
hssr-275	45	8	study	study	NOUN
hssr-275	45	9	is	be	AUX
hssr-275	45	10	stated	state	VERB
hssr-275	45	11	as	as	ADP
hssr-275	45	12	h2	h2	NOUN
hssr-275	45	13	:	:	PUNCT
hssr-275	45	14	price	price	NOUN
hssr-275	45	15	is	be	AUX
hssr-275	45	16	positively	positively	ADV
hssr-275	45	17	related	relate	VERB
hssr-275	45	18	to	to	ADP
hssr-275	45	19	customer	customer	NOUN
hssr-275	45	20	satisfaction	satisfaction	NOUN
hssr-275	45	21	.	.	PUNCT
hssr-275	46	1	2.4	2.4	NUM
hssr-275	46	2	ambiance	ambiance	NOUN
hssr-275	46	3	warren	warren	PROPN
hssr-275	46	4	(	(	PUNCT
hssr-275	46	5	2008	2008	NUM
hssr-275	46	6	)	)	PUNCT
hssr-275	46	7	displayed	display	VERB
hssr-275	46	8	the	the	DET
hssr-275	46	9	ambiance	ambiance	NOUN
hssr-275	46	10	,	,	PUNCT
hssr-275	46	11	environment	environment	NOUN
hssr-275	46	12	of	of	ADP
hssr-275	46	13	restaurant	restaurant	NOUN
hssr-275	46	14	and	and	CCONJ
hssr-275	46	15	detail	detail	NOUN
hssr-275	46	16	's	's	PART
hssr-275	46	17	design	design	NOUN
hssr-275	46	18	strongly	strongly	ADV
hssr-275	46	19	impact	impact	NOUN
hssr-275	46	20	on	on	ADP
hssr-275	46	21	customer	customer	NOUN
hssr-275	46	22	perception	perception	NOUN
hssr-275	46	23	and	and	CCONJ
hssr-275	46	24	satisfaction	satisfaction	NOUN
hssr-275	46	25	;	;	PUNCT
hssr-275	46	26	it	it	PRON
hssr-275	46	27	also	also	ADV
hssr-275	46	28	affects	affect	VERB
hssr-275	46	29	the	the	DET
hssr-275	46	30	recognition	recognition	NOUN
hssr-275	46	31	level	level	NOUN
hssr-275	46	32	with	with	ADP
hssr-275	46	33	one	one	NUM
hssr-275	46	34	brand	brand	NOUN
hssr-275	46	35	.	.	PUNCT
hssr-275	47	1	the	the	DET
hssr-275	47	2	design	design	NOUN
hssr-275	47	3	,	,	PUNCT
hssr-275	47	4	concept	concept	NOUN
hssr-275	47	5	of	of	ADP
hssr-275	47	6	the	the	DET
hssr-275	47	7	atmosphere	atmosphere	NOUN
hssr-275	47	8	is	be	AUX
hssr-275	47	9	fundamental	fundamental	ADJ
hssr-275	47	10	to	to	PART
hssr-275	47	11	build	build	VERB
hssr-275	47	12	a	a	DET
hssr-275	47	13	great	great	ADJ
hssr-275	47	14	fast	fast	ADJ
hssr-275	47	15	food	food	NOUN
hssr-275	47	16	franchise	franchise	NOUN
hssr-275	47	17	(	(	PUNCT
hssr-275	47	18	bitner	bitner	NOUN
hssr-275	47	19	,	,	PUNCT
hssr-275	47	20	1992	1992	NUM
hssr-275	47	21	)	)	PUNCT
hssr-275	47	22	.	.	PUNCT
hssr-275	48	1	hence	hence	ADV
hssr-275	48	2	,	,	PUNCT
hssr-275	48	3	the	the	DET
hssr-275	48	4	third	third	ADJ
hssr-275	48	5	hypothesis	hypothesis	NOUN
hssr-275	48	6	is	be	AUX
hssr-275	48	7	stated	state	VERB
hssr-275	48	8	as	as	ADP
hssr-275	48	9	h3	h3	NOUN
hssr-275	48	10	:	:	PUNCT
hssr-275	48	11	ambience	ambience	NOUN
hssr-275	48	12	is	be	AUX
hssr-275	48	13	positively	positively	ADV
hssr-275	48	14	related	relate	VERB
hssr-275	48	15	to	to	ADP
hssr-275	48	16	customer	customer	NOUN
hssr-275	48	17	satisfaction	satisfaction	NOUN
hssr-275	48	18	.	.	PUNCT
hssr-275	49	1	2.5	2.5	NUM
hssr-275	49	2	service	service	NOUN
hssr-275	49	3	quality	quality	NOUN
hssr-275	49	4	service	service	NOUN
hssr-275	49	5	quality	quality	NOUN
hssr-275	49	6	stays	stay	VERB
hssr-275	49	7	on	on	ADP
hssr-275	49	8	the	the	DET
hssr-275	49	9	second	second	ADJ
hssr-275	49	10	level	level	NOUN
hssr-275	49	11	of	of	ADP
hssr-275	49	12	importance	importance	NOUN
hssr-275	49	13	in	in	ADP
hssr-275	49	14	customer	customer	NOUN
hssr-275	49	15	satisfaction	satisfaction	NOUN
hssr-275	49	16	(	(	PUNCT
hssr-275	49	17	soriano	soriano	NOUN
hssr-275	49	18	,	,	PUNCT
hssr-275	49	19	2002	2002	NUM
hssr-275	49	20	)	)	PUNCT
hssr-275	49	21	.	.	PUNCT
hssr-275	50	1	it	it	PRON
hssr-275	50	2	acts	act	VERB
hssr-275	50	3	as	as	ADP
hssr-275	50	4	a	a	DET
hssr-275	50	5	bridge	bridge	NOUN
hssr-275	50	6	to	to	PART
hssr-275	50	7	connect	connect	VERB
hssr-275	50	8	food	food	NOUN
hssr-275	50	9	quality	quality	NOUN
hssr-275	50	10	with	with	ADP
hssr-275	50	11	ambiance	ambiance	NOUN
hssr-275	50	12	,	,	PUNCT
hssr-275	50	13	without	without	ADP
hssr-275	50	14	good	good	ADJ
hssr-275	50	15	service	service	NOUN
hssr-275	50	16	quality	quality	NOUN
hssr-275	50	17	,	,	PUNCT
hssr-275	50	18	the	the	DET
hssr-275	50	19	ambiance	ambiance	NOUN
hssr-275	50	20	and	and	CCONJ
hssr-275	50	21	food	food	NOUN
hssr-275	50	22	quality	quality	NOUN
hssr-275	50	23	are	be	AUX
hssr-275	50	24	disconnected	disconnected	ADJ
hssr-275	50	25	and	and	CCONJ
hssr-275	50	26	unrelated	unrelated	ADJ
hssr-275	50	27	.	.	PUNCT
hssr-275	51	1	warren	warren	PROPN
hssr-275	51	2	(	(	PUNCT
hssr-275	51	3	2008	2008	NUM
hssr-275	51	4	)	)	PUNCT
hssr-275	51	5	displayed	display	VERB
hssr-275	51	6	the	the	DET
hssr-275	51	7	strong	strong	ADJ
hssr-275	51	8	connection	connection	NOUN
hssr-275	51	9	between	between	ADP
hssr-275	51	10	three	three	NUM
hssr-275	51	11	factors	factor	NOUN
hssr-275	51	12	:	:	PUNCT
hssr-275	51	13	service	service	NOUN
hssr-275	51	14	quality	quality	NOUN
hssr-275	51	15	,	,	PUNCT
hssr-275	51	16	food	food	NOUN
hssr-275	51	17	quality	quality	NOUN
hssr-275	51	18	and	and	CCONJ
hssr-275	51	19	convenience	convenience	NOUN
hssr-275	51	20	of	of	ADP
hssr-275	51	21	restaurants	restaurant	NOUN
hssr-275	51	22	.	.	PUNCT
hssr-275	52	1	all	all	DET
hssr-275	52	2	three	three	NUM
hssr-275	52	3	influence	influence	NOUN
hssr-275	52	4	on	on	ADP
hssr-275	52	5	customer	customer	NOUN
hssr-275	52	6	satisfaction	satisfaction	NOUN
hssr-275	52	7	and	and	CCONJ
hssr-275	52	8	that	that	SCONJ
hssr-275	52	9	also	also	ADV
hssr-275	52	10	the	the	DET
hssr-275	52	11	reason	reason	NOUN
hssr-275	52	12	why	why	SCONJ
hssr-275	52	13	customers	customer	NOUN
hssr-275	52	14	choose	choose	VERB
hssr-275	52	15	kfc	kfc	PROPN
hssr-275	52	16	over	over	ADP
hssr-275	52	17	other	other	ADJ
hssr-275	52	18	franchise	franchise	NOUN
hssr-275	52	19	.	.	PUNCT
hssr-275	53	1	location	location	NOUN
hssr-275	53	2	and	and	CCONJ
hssr-275	53	3	convenience	convenience	NOUN
hssr-275	53	4	of	of	ADP
hssr-275	53	5	restaurants	restaurant	NOUN
hssr-275	53	6	also	also	ADV
hssr-275	53	7	support	support	VERB
hssr-275	53	8	service	service	NOUN
hssr-275	53	9	quality	quality	NOUN
hssr-275	53	10	(	(	PUNCT
hssr-275	53	11	kivela	kivela	PROPN
hssr-275	53	12	,	,	PUNCT
hssr-275	53	13	2002	2002	NUM
hssr-275	53	14	)	)	PUNCT
hssr-275	53	15	.	.	PUNCT
hssr-275	54	1	customers	customer	NOUN
hssr-275	54	2	think	think	VERB
hssr-275	54	3	good	good	ADJ
hssr-275	54	4	service	service	NOUN
hssr-275	54	5	quality	quality	NOUN
hssr-275	54	6	must	must	AUX
hssr-275	54	7	go	go	VERB
hssr-275	54	8	along	along	ADV
hssr-275	54	9	with	with	ADP
hssr-275	54	10	near	near	ADJ
hssr-275	54	11	location	location	NOUN
hssr-275	54	12	and	and	CCONJ
hssr-275	54	13	convenience	convenience	NOUN
hssr-275	54	14	(	(	PUNCT
hssr-275	54	15	mattila	mattila	NOUN
hssr-275	54	16	,	,	PUNCT
hssr-275	54	17	2002	2002	NUM
hssr-275	54	18	)	)	PUNCT
hssr-275	54	19	.	.	PUNCT
hssr-275	55	1	liu	liu	PROPN
hssr-275	55	2	(	(	PUNCT
hssr-275	55	3	2008	2008	NUM
hssr-275	55	4	)	)	PUNCT
hssr-275	55	5	researched	research	VERB
hssr-275	55	6	that	that	DET
hssr-275	55	7	courtesy	courtesy	NOUN
hssr-275	55	8	of	of	ADP
hssr-275	55	9	restaurant	restaurant	NOUN
hssr-275	55	10	directly	directly	ADV
hssr-275	55	11	impact	impact	NOUN
hssr-275	55	12	on	on	ADP
hssr-275	55	13	customer	customer	NOUN
hssr-275	55	14	feeling	feel	VERB
hssr-275	55	15	about	about	ADP
hssr-275	55	16	one	one	NUM
hssr-275	55	17	franchise	franchise	NOUN
hssr-275	55	18	,	,	PUNCT
hssr-275	55	19	with	with	ADP
hssr-275	55	20	a	a	DET
hssr-275	55	21	large	large	ADJ
hssr-275	55	22	number	number	NOUN
hssr-275	55	23	of	of	ADP
hssr-275	55	24	employee	employee	NOUN
hssr-275	55	25	(	(	PUNCT
hssr-275	55	26	20.950	20.950	NUM
hssr-275	55	27	)	)	PUNCT
hssr-275	55	28	of	of	ADP
hssr-275	55	29	kfc	kfc	PROPN
hssr-275	55	30	,	,	PUNCT
hssr-275	55	31	courtesy	courtesy	NOUN
hssr-275	55	32	,	,	PUNCT
hssr-275	55	33	and	and	CCONJ
hssr-275	55	34	behavior	behavior	NOUN
hssr-275	55	35	training	training	NOUN
hssr-275	55	36	are	be	AUX
hssr-275	55	37	a	a	DET
hssr-275	55	38	big	big	ADJ
hssr-275	55	39	challenge	challenge	NOUN
hssr-275	55	40	.	.	PUNCT
hssr-275	56	1	therefore	therefore	ADV
hssr-275	56	2	,	,	PUNCT
hssr-275	56	3	the	the	DET
hssr-275	56	4	last	last	ADJ
hssr-275	56	5	hypothesis	hypothesis	NOUN
hssr-275	56	6	of	of	ADP
hssr-275	56	7	this	this	DET
hssr-275	56	8	study	study	NOUN
hssr-275	56	9	is	be	AUX
hssr-275	56	10	stated	state	VERB
hssr-275	56	11	as	as	ADP
hssr-275	56	12	the	the	DET
hssr-275	56	13	following	following	NOUN
hssr-275	56	14	:	:	PUNCT
hssr-275	56	15	h4	h4	NOUN
hssr-275	56	16	:	:	PUNCT
hssr-275	56	17	service	service	NOUN
hssr-275	56	18	quality	quality	NOUN
hssr-275	56	19	is	be	AUX
hssr-275	56	20	positively	positively	ADV
hssr-275	56	21	related	relate	VERB
hssr-275	56	22	to	to	ADP
hssr-275	56	23	customer	customer	NOUN
hssr-275	56	24	satisfaction	satisfaction	NOUN
hssr-275	56	25	.	.	PUNCT
hssr-275	57	1	3	3	X
hssr-275	57	2	.	.	X
hssr-275	57	3	method	method	VERB
hssr-275	57	4	the	the	DET
hssr-275	57	5	primary	primary	ADJ
hssr-275	57	6	objective	objective	NOUN
hssr-275	57	7	of	of	ADP
hssr-275	57	8	this	this	DET
hssr-275	57	9	study	study	NOUN
hssr-275	57	10	is	be	AUX
hssr-275	57	11	to	to	PART
hssr-275	57	12	find	find	VERB
hssr-275	57	13	out	out	ADP
hssr-275	57	14	what	what	PRON
hssr-275	57	15	determinants	determinant	NOUN
hssr-275	57	16	have	have	VERB
hssr-275	57	17	an	an	DET
hssr-275	57	18	impact	impact	NOUN
hssr-275	57	19	on	on	ADP
hssr-275	57	20	customer	customer	NOUN
hssr-275	57	21	satisfaction	satisfaction	NOUN
hssr-275	57	22	of	of	ADP
hssr-275	57	23	fast	fast	ADJ
hssr-275	57	24	food	food	NOUN
hssr-275	57	25	restaurant	restaurant	NOUN
hssr-275	57	26	in	in	ADP
hssr-275	57	27	vietnam	vietnam	PROPN
hssr-275	57	28	in	in	ADP
hssr-275	57	29	the	the	DET
hssr-275	57	30	case	case	NOUN
hssr-275	57	31	study	study	NOUN
hssr-275	57	32	of	of	ADP
hssr-275	57	33	kfc	kfc	PROPN
hssr-275	57	34	.	.	PUNCT
hssr-275	58	1	the	the	DET
hssr-275	58	2	data	datum	NOUN
hssr-275	58	3	required	require	VERB
hssr-275	58	4	for	for	ADP
hssr-275	58	5	this	this	DET
hssr-275	58	6	study	study	NOUN
hssr-275	58	7	was	be	AUX
hssr-275	58	8	conducted	conduct	VERB
hssr-275	58	9	from	from	ADP
hssr-275	58	10	the	the	DET
hssr-275	58	11	primary	primary	ADJ
hssr-275	58	12	source	source	NOUN
hssr-275	58	13	only	only	ADV
hssr-275	58	14	;	;	PUNCT
hssr-275	58	15	this	this	DET
hssr-275	58	16	study	study	NOUN
hssr-275	58	17	collected	collect	VERB
hssr-275	58	18	data	datum	NOUN
hssr-275	58	19	by	by	ADP
hssr-275	58	20	using	use	VERB
hssr-275	58	21	a	a	DET
hssr-275	58	22	structured	structured	ADJ
hssr-275	58	23	survey	survey	NOUN
hssr-275	58	24	questionnaire	questionnaire	NOUN
hssr-275	58	25	.	.	PUNCT
hssr-275	59	1	the	the	DET
hssr-275	59	2	samples	sample	NOUN
hssr-275	59	3	are	be	AUX
hssr-275	59	4	customers	customer	NOUN
hssr-275	59	5	of	of	ADP
hssr-275	59	6	kfc	kfc	PROPN
hssr-275	59	7	vietnam	vietnam	PROPN
hssr-275	59	8	who	who	PRON
hssr-275	59	9	visit	visit	VERB
hssr-275	59	10	kfc	kfc	PROPN
hssr-275	59	11	restaurant	restaurant	PROPN
hssr-275	59	12	in	in	ADP
hssr-275	59	13	vietnam	vietnam	PROPN
hssr-275	59	14	.	.	PUNCT
hssr-275	60	1	three	three	NUM
hssr-275	60	2	hundred	hundred	NUM
hssr-275	60	3	fifty	fifty	NUM
hssr-275	60	4	-	-	PUNCT
hssr-275	60	5	eight	eight	NUM
hssr-275	60	6	customers	customer	NOUN
hssr-275	60	7	answered	answer	VERB
hssr-275	60	8	the	the	DET
hssr-275	60	9	survey	survey	NOUN
hssr-275	60	10	,	,	PUNCT
hssr-275	60	11	but	but	CCONJ
hssr-275	60	12	only	only	ADV
hssr-275	60	13	310	310	NUM
hssr-275	60	14	results	result	NOUN
hssr-275	60	15	are	be	AUX
hssr-275	60	16	acceptable	acceptable	ADJ
hssr-275	60	17	.	.	PUNCT
hssr-275	61	1	there	there	PRON
hssr-275	61	2	are	be	VERB
hssr-275	61	3	two	two	NUM
hssr-275	61	4	variables	variable	NOUN
hssr-275	61	5	discussed	discuss	VERB
hssr-275	61	6	in	in	ADP
hssr-275	61	7	this	this	DET
hssr-275	61	8	study	study	NOUN
hssr-275	61	9	,	,	PUNCT
hssr-275	61	10	i.e.	i.e.	X
hssr-275	61	11	,	,	PUNCT
hssr-275	61	12	independent	independent	ADJ
hssr-275	61	13	and	and	CCONJ
hssr-275	61	14	dependent	dependent	ADJ
hssr-275	61	15	variables	variable	NOUN
hssr-275	61	16	.	.	PUNCT
hssr-275	62	1	customer	customer	NOUN
hssr-275	62	2	satisfaction	satisfaction	NOUN
hssr-275	62	3	in	in	ADP
hssr-275	62	4	the	the	DET
hssr-275	62	5	fast	fast	ADJ
hssr-275	62	6	food	food	NOUN
hssr-275	62	7	industry	industry	NOUN
hssr-275	62	8	showing	show	VERB
hssr-275	62	9	dependency	dependency	NOUN
hssr-275	62	10	on	on	ADP
hssr-275	62	11	food	food	NOUN
hssr-275	62	12	quality	quality	NOUN
hssr-275	62	13	,	,	PUNCT
hssr-275	62	14	price	price	NOUN
hssr-275	62	15	,	,	PUNCT
hssr-275	62	16	service	service	NOUN
hssr-275	62	17	quality	quality	NOUN
hssr-275	62	18	,	,	PUNCT
hssr-275	62	19	ambience	ambience	NOUN
hssr-275	62	20	.	.	PUNCT
hssr-275	63	1	the	the	DET
hssr-275	63	2	likert	likert	ADJ
hssr-275	63	3	scale	scale	NOUN
hssr-275	63	4	questionnaire	questionnaire	NOUN
hssr-275	63	5	was	be	AUX
hssr-275	63	6	designed	design	VERB
hssr-275	63	7	for	for	ADP
hssr-275	63	8	collecting	collect	VERB
hssr-275	63	9	data	datum	NOUN
hssr-275	63	10	from	from	ADP
hssr-275	63	11	358	358	NUM
hssr-275	63	12	customers	customer	NOUN
hssr-275	63	13	in	in	ADP
hssr-275	63	14	vietnam	vietnam	PROPN
hssr-275	63	15	.	.	PUNCT
hssr-275	64	1	the	the	DET
hssr-275	64	2	various	various	ADJ
hssr-275	64	3	statistic	statistic	ADJ
hssr-275	64	4	tools	tool	NOUN
hssr-275	64	5	were	be	AUX
hssr-275	64	6	used	use	VERB
hssr-275	64	7	to	to	PART
hssr-275	64	8	analyze	analyze	VERB
hssr-275	64	9	the	the	DET
hssr-275	64	10	primary	primary	ADJ
hssr-275	64	11	data	datum	NOUN
hssr-275	64	12	were	be	AUX
hssr-275	64	13	correlation	correlation	NOUN
hssr-275	64	14	coefficients	coefficient	NOUN
hssr-275	64	15	,	,	PUNCT
hssr-275	64	16	multiple	multiple	ADJ
hssr-275	64	17	linear	linear	ADJ
hssr-275	64	18	regressions	regression	NOUN
hssr-275	64	19	,	,	PUNCT
hssr-275	64	20	anova	anova	PROPN
hssr-275	64	21	,	,	PUNCT
hssr-275	64	22	regression	regression	VERB
hssr-275	64	23	co	co	ADJ
hssr-275	64	24	-	-	ADJ
hssr-275	64	25	efficient	efficient	ADJ
hssr-275	64	26	.	.	PUNCT
hssr-275	65	1	this	this	DET
hssr-275	65	2	study	study	NOUN
hssr-275	65	3	used	use	VERB
hssr-275	65	4	the	the	DET
hssr-275	65	5	methodology	methodology	NOUN
hssr-275	65	6	as	as	ADP
hssr-275	65	7	the	the	DET
hssr-275	65	8	primary	primary	ADJ
hssr-275	65	9	research	research	NOUN
hssr-275	65	10	philosophy	philosophy	NOUN
hssr-275	65	11	;	;	PUNCT
hssr-275	65	12	research	research	NOUN
hssr-275	65	13	design	design	NOUN
hssr-275	65	14	is	be	AUX
hssr-275	65	15	descriptive	descriptive	ADJ
hssr-275	65	16	research	research	NOUN
hssr-275	65	17	design	design	NOUN
hssr-275	65	18	;	;	PUNCT
hssr-275	65	19	research	research	NOUN
hssr-275	65	20	approach	approach	NOUN
hssr-275	65	21	is	be	AUX
hssr-275	65	22	the	the	DET
hssr-275	65	23	inductive	inductive	ADJ
hssr-275	65	24	approach	approach	NOUN
hssr-275	65	25	;	;	PUNCT
hssr-275	65	26	research	research	NOUN
hssr-275	65	27	method	method	NOUN
hssr-275	65	28	is	be	AUX
hssr-275	65	29	a	a	DET
hssr-275	65	30	quantitative	quantitative	ADJ
hssr-275	65	31	method	method	NOUN
hssr-275	65	32	.	.	PUNCT
hssr-275	66	1	hssr.ideasspread.org	hssr.ideasspread.org	ADJ
hssr-275	66	2	humanities	humanity	NOUN
hssr-275	66	3	and	and	CCONJ
hssr-275	66	4	social	social	ADJ
hssr-275	66	5	science	science	NOUN
hssr-275	66	6	research	research	NOUN
hssr-275	66	7	vol	vol	NOUN
hssr-275	66	8	.	.	PROPN
hssr-275	67	1	2	2	NUM
hssr-275	67	2	,	,	PUNCT
hssr-275	67	3	no	no	INTJ
hssr-275	67	4	.	.	NOUN
hssr-275	67	5	2	2	NUM
hssr-275	67	6	;	;	PUNCT
hssr-275	67	7	2019	2019	NUM
hssr-275	67	8	3	3	NUM
hssr-275	67	9	published	publish	VERB
hssr-275	67	10	by	by	ADP
hssr-275	67	11	ideas	idea	NOUN
hssr-275	67	12	spread	spread	VERB
hssr-275	67	13	list	list	NOUN
hssr-275	67	14	1	1	NUM
hssr-275	67	15	.	.	PUNCT
hssr-275	68	1	all	all	DET
hssr-275	68	2	locations	location	NOUN
hssr-275	68	3	were	be	AUX
hssr-275	68	4	used	use	VERB
hssr-275	68	5	to	to	PART
hssr-275	68	6	collect	collect	VERB
hssr-275	68	7	primary	primary	ADJ
hssr-275	68	8	data	datum	NOUN
hssr-275	68	9	.	.	PUNCT
hssr-275	69	1	no	no	INTJ
hssr-275	69	2	.	.	PUNCT
hssr-275	70	1	kfc	kfc	PROPN
hssr-275	70	2	restaurants	restaurant	VERB
hssr-275	70	3	district	district	NOUN
hssr-275	70	4	participants	participant	NOUN
hssr-275	70	5	(	(	PUNCT
hssr-275	70	6	n	n	CCONJ
hssr-275	70	7	)	)	PUNCT
hssr-275	70	8	1	1	NUM
hssr-275	70	9	kfc	kfc	PROPN
hssr-275	70	10	dinh	dinh	PROPN
hssr-275	70	11	tien	tien	PROPN
hssr-275	70	12	hoang	hoang	PROPN
hssr-275	70	13	binh	binh	PROPN
hssr-275	70	14	thanh	thanh	VERB
hssr-275	70	15	39	39	NUM
hssr-275	70	16	2	2	NUM
hssr-275	70	17	kfc	kfc	PROPN
hssr-275	70	18	nguyen	nguyen	PROPN
hssr-275	70	19	van	van	PROPN
hssr-275	70	20	giai	giai	PROPN
hssr-275	70	21	district	district	PROPN
hssr-275	70	22	1	1	NUM
hssr-275	70	23	62	62	NUM
hssr-275	70	24	3	3	NUM
hssr-275	70	25	kfc	kfc	PROPN
hssr-275	70	26	le	le	X
hssr-275	70	27	van	van	PROPN
hssr-275	70	28	viet	viet	PROPN
hssr-275	70	29	district	district	NOUN
hssr-275	71	1	9	9	NUM
hssr-275	71	2	15	15	NUM
hssr-275	71	3	4	4	NUM
hssr-275	71	4	kfc	kfc	PROPN
hssr-275	71	5	linh	linh	PROPN
hssr-275	71	6	chieu	chieu	PROPN
hssr-275	71	7	thu	thu	PROPN
hssr-275	71	8	duc	duc	PROPN
hssr-275	71	9	12	12	NUM
hssr-275	71	10	5	5	NUM
hssr-275	71	11	kfc	kfc	X
hssr-275	71	12	au	au	PROPN
hssr-275	71	13	co	co	PROPN
hssr-275	71	14	district	district	NOUN
hssr-275	71	15	11	11	NUM
hssr-275	71	16	23	23	NUM
hssr-275	71	17	6	6	NUM
hssr-275	71	18	kfc	kfc	PROPN
hssr-275	71	19	tan	tan	PROPN
hssr-275	71	20	son	son	NOUN
hssr-275	71	21	nhi	nhi	PROPN
hssr-275	71	22	tan	tan	PROPN
hssr-275	71	23	phu	phu	PROPN
hssr-275	71	24	49	49	NUM
hssr-275	71	25	7	7	NUM
hssr-275	71	26	kfc	kfc	PROPN
hssr-275	71	27	nguyen	nguyen	NOUN
hssr-275	71	28	thi	thi	PROPN
hssr-275	71	29	minh	minh	PROPN
hssr-275	71	30	khai	khai	PROPN
hssr-275	71	31	district	district	PROPN
hssr-275	71	32	1	1	NUM
hssr-275	71	33	31	31	NUM
hssr-275	71	34	8	8	NUM
hssr-275	71	35	kfc	kfc	PROPN
hssr-275	71	36	pham	pham	PROPN
hssr-275	71	37	ngoc	ngoc	PROPN
hssr-275	71	38	thach	thach	PROPN
hssr-275	71	39	district	district	PROPN
hssr-275	71	40	3	3	NUM
hssr-275	71	41	68	68	NUM
hssr-275	71	42	9	9	NUM
hssr-275	71	43	kfc	kfc	PROPN
hssr-275	71	44	hoang	hoang	PROPN
hssr-275	71	45	hoa	hoa	PROPN
hssr-275	71	46	tham	tham	PROPN
hssr-275	71	47	tan	tan	PROPN
hssr-275	71	48	binh	binh	PROPN
hssr-275	71	49	59	59	NUM
hssr-275	71	50	some	some	DET
hssr-275	71	51	locations	location	NOUN
hssr-275	71	52	received	receive	VERB
hssr-275	71	53	more	more	ADJ
hssr-275	71	54	feedback	feedback	NOUN
hssr-275	71	55	than	than	ADP
hssr-275	71	56	other	other	ADJ
hssr-275	71	57	places	place	NOUN
hssr-275	71	58	because	because	SCONJ
hssr-275	71	59	it	it	PRON
hssr-275	71	60	has	have	VERB
hssr-275	71	61	higher	high	ADJ
hssr-275	71	62	traffic	traffic	NOUN
hssr-275	71	63	and	and	CCONJ
hssr-275	71	64	customers	customer	NOUN
hssr-275	71	65	at	at	ADP
hssr-275	71	66	that	that	DET
hssr-275	71	67	place	place	NOUN
hssr-275	71	68	were	be	AUX
hssr-275	71	69	willing	willing	ADJ
hssr-275	71	70	to	to	PART
hssr-275	71	71	answer	answer	VERB
hssr-275	71	72	the	the	DET
hssr-275	71	73	survey	survey	NOUN
hssr-275	71	74	.	.	PUNCT
hssr-275	72	1	4	4	X
hssr-275	72	2	.	.	X
hssr-275	72	3	data	datum	NOUN
hssr-275	72	4	analysis	analysis	NOUN
hssr-275	72	5	the	the	DET
hssr-275	72	6	correlation	correlation	NOUN
hssr-275	72	7	coefficients	coefficient	NOUN
hssr-275	72	8	displayed	display	VERB
hssr-275	72	9	the	the	DET
hssr-275	72	10	reliability	reliability	NOUN
hssr-275	72	11	of	of	ADP
hssr-275	72	12	data	datum	NOUN
hssr-275	72	13	collected	collect	VERB
hssr-275	72	14	from	from	ADP
hssr-275	72	15	participants	participant	NOUN
hssr-275	72	16	.	.	PUNCT
hssr-275	73	1	the	the	DET
hssr-275	73	2	cronbach	cronbach	NOUN
hssr-275	73	3	’s	’s	PART
hssr-275	73	4	alpha	alpha	NOUN
hssr-275	73	5	results	result	NOUN
hssr-275	73	6	showed	show	VERB
hssr-275	73	7	that	that	SCONJ
hssr-275	73	8	all	all	DET
hssr-275	73	9	the	the	DET
hssr-275	73	10	data	datum	NOUN
hssr-275	73	11	is	be	AUX
hssr-275	73	12	reliable	reliable	ADJ
hssr-275	73	13	,	,	PUNCT
hssr-275	73	14	and	and	CCONJ
hssr-275	73	15	participants	participant	NOUN
hssr-275	73	16	answered	answer	VERB
hssr-275	73	17	accurately	accurately	ADV
hssr-275	73	18	.	.	PUNCT
hssr-275	74	1	because	because	SCONJ
hssr-275	74	2	the	the	DET
hssr-275	74	3	variables	variable	NOUN
hssr-275	74	4	exceeded	exceed	VERB
hssr-275	74	5	from	from	ADP
hssr-275	74	6	70	70	NUM
hssr-275	74	7	%	%	NOUN
hssr-275	74	8	which	which	PRON
hssr-275	74	9	is	be	AUX
hssr-275	74	10	the	the	DET
hssr-275	74	11	standard	standard	NOUN
hssr-275	74	12	of	of	ADP
hssr-275	74	13	acceptance	acceptance	NOUN
hssr-275	74	14	for	for	ADP
hssr-275	74	15	reliability	reliability	NOUN
hssr-275	74	16	(	(	PUNCT
hssr-275	74	17	nunnally	nunnally	ADV
hssr-275	74	18	and	and	CCONJ
hssr-275	74	19	bernstein	bernstein	PROPN
hssr-275	74	20	,	,	PUNCT
hssr-275	74	21	1994	1994	NUM
hssr-275	74	22	)	)	PUNCT
hssr-275	74	23	.	.	PUNCT
hssr-275	75	1	table	table	NOUN
hssr-275	75	2	1	1	NUM
hssr-275	75	3	.	.	PUNCT
hssr-275	76	1	correlation	correlation	NOUN
hssr-275	76	2	coefficients	coefficient	NOUN
hssr-275	76	3	reliability	reliability	NOUN
hssr-275	76	4	scale	scale	NOUN
hssr-275	76	5	no	no	INTJ
hssr-275	76	6	.	.	PUNCT
hssr-275	77	1	variables	variable	NOUN
hssr-275	77	2	cronbach	cronbach	VERB
hssr-275	77	3	’s	’s	PART
hssr-275	77	4	alpha	alpha	NOUN
hssr-275	77	5	1	1	NUM
hssr-275	77	6	food	food	NOUN
hssr-275	77	7	quality	quality	NOUN
hssr-275	77	8	0.879	0.879	NUM
hssr-275	77	9	2	2	NUM
hssr-275	77	10	ambiance	ambiance	NOUN
hssr-275	77	11	0.832	0.832	NUM
hssr-275	77	12	3	3	NUM
hssr-275	77	13	price	price	NOUN
hssr-275	77	14	0.854	0.854	NUM
hssr-275	77	15	4	4	NUM
hssr-275	77	16	service	service	NOUN
hssr-275	77	17	quality	quality	NOUN
hssr-275	77	18	0.737	0.737	NUM
hssr-275	77	19	5	5	NUM
hssr-275	77	20	customer	customer	NOUN
hssr-275	77	21	satisfaction	satisfaction	NOUN
hssr-275	77	22	0.855	0.855	NUM
hssr-275	77	23	the	the	DET
hssr-275	77	24	kmo	kmo	PROPN
hssr-275	77	25	for	for	ADP
hssr-275	77	26	the	the	DET
hssr-275	77	27	second	second	ADJ
hssr-275	77	28	efa	efa	PROPN
hssr-275	77	29	test	test	NOUN
hssr-275	77	30	results	result	VERB
hssr-275	77	31	0.878	0.878	NUM
hssr-275	77	32	and	and	CCONJ
hssr-275	77	33	sig	sig	NOUN
hssr-275	77	34	.	.	PUNCT
hssr-275	77	35	is	be	AUX
hssr-275	77	36	0.000	0.000	NUM
hssr-275	77	37	,	,	PUNCT
hssr-275	77	38	different	different	ADJ
hssr-275	77	39	from	from	ADP
hssr-275	77	40	the	the	DET
hssr-275	77	41	first	first	ADJ
hssr-275	77	42	efa	efa	PROPN
hssr-275	77	43	.	.	PUNCT
hssr-275	78	1	this	this	DET
hssr-275	78	2	kmo	kmo	PROPN
hssr-275	78	3	is	be	AUX
hssr-275	78	4	still	still	ADV
hssr-275	78	5	on	on	ADP
hssr-275	78	6	a	a	DET
hssr-275	78	7	good	good	ADJ
hssr-275	78	8	range	range	NOUN
hssr-275	78	9	according	accord	VERB
hssr-275	78	10	to	to	ADP
hssr-275	78	11	kaiser	kaiser	PROPN
hssr-275	78	12	's	's	PART
hssr-275	78	13	scale	scale	NOUN
hssr-275	78	14	(	(	PUNCT
hssr-275	78	15	2002	2002	NUM
hssr-275	78	16	)	)	PUNCT
hssr-275	78	17	,	,	PUNCT
hssr-275	78	18	it	it	PRON
hssr-275	78	19	is	be	AUX
hssr-275	78	20	over	over	ADP
hssr-275	78	21	0.7	0.7	NUM
hssr-275	78	22	,	,	PUNCT
hssr-275	78	23	and	and	CCONJ
hssr-275	78	24	it	it	PRON
hssr-275	78	25	proved	prove	VERB
hssr-275	78	26	the	the	DET
hssr-275	78	27	suitability	suitability	NOUN
hssr-275	78	28	to	to	PART
hssr-275	78	29	apply	apply	VERB
hssr-275	78	30	efa	efa	PROPN
hssr-275	78	31	to	to	ADP
hssr-275	78	32	all	all	DET
hssr-275	78	33	16	16	NUM
hssr-275	78	34	questions	question	NOUN
hssr-275	78	35	(	(	PUNCT
hssr-275	78	36	after	after	SCONJ
hssr-275	78	37	rejected	reject	VERB
hssr-275	78	38	two	two	NUM
hssr-275	78	39	questions	question	NOUN
hssr-275	78	40	)	)	PUNCT
hssr-275	78	41	.	.	PUNCT
hssr-275	79	1	table	table	NOUN
hssr-275	79	2	2	2	NUM
hssr-275	79	3	.	.	X
hssr-275	79	4	kmo	kmo	PROPN
hssr-275	79	5	and	and	CCONJ
hssr-275	79	6	bartlett	bartlett	PROPN
hssr-275	79	7	's	's	PART
hssr-275	79	8	test	test	NOUN
hssr-275	79	9	kaiser	kaiser	PROPN
hssr-275	79	10	-	-	PUNCT
hssr-275	79	11	meyer	meyer	PROPN
hssr-275	79	12	-	-	PUNCT
hssr-275	79	13	olkin	olkin	NOUN
hssr-275	79	14	measure	measure	NOUN
hssr-275	79	15	of	of	ADP
hssr-275	79	16	sampling	sample	VERB
hssr-275	79	17	adequacy	adequacy	NOUN
hssr-275	79	18	.	.	PUNCT
hssr-275	80	1	.878	.878	NUM
hssr-275	80	2	bartlett	bartlett	PROPN
hssr-275	80	3	's	's	PART
hssr-275	80	4	test	test	NOUN
hssr-275	80	5	of	of	ADP
hssr-275	80	6	sphericity	sphericity	PROPN
hssr-275	80	7	approx	approx	PROPN
hssr-275	80	8	.	.	PUNCT
hssr-275	81	1	chi	chi	ADJ
hssr-275	81	2	-	-	PUNCT
hssr-275	81	3	square	square	ADJ
hssr-275	81	4	2525.104	2525.104	PROPN
hssr-275	81	5	df	df	PROPN
hssr-275	81	6	120	120	NUM
hssr-275	81	7	sig	sig	NOUN
hssr-275	81	8	.	.	PUNCT
hssr-275	81	9	.000	.000	NUM
hssr-275	81	10	table	table	NOUN
hssr-275	81	11	3	3	NUM
hssr-275	81	12	.	.	PUNCT
hssr-275	81	13	communalities	communalitie	NOUN
hssr-275	81	14	initial	initial	ADJ
hssr-275	81	15	extraction	extraction	NOUN
hssr-275	81	16	fq1	fq1	ADV
hssr-275	81	17	1.000	1.000	NUM
hssr-275	81	18	.639	.639	NUM
hssr-275	81	19	fq2	fq2	PROPN
hssr-275	81	20	1.000	1.000	NUM
hssr-275	81	21	.817	.817	NUM
hssr-275	81	22	fq3	fq3	VERB
hssr-275	81	23	1.000	1.000	NUM
hssr-275	81	24	.628	.628	NUM
hssr-275	81	25	fq4	fq4	ADV
hssr-275	82	1	1.000	1.000	NUM
hssr-275	82	2	.729	.729	NUM
hssr-275	82	3	fq5	fq5	NOUN
hssr-275	82	4	1.000	1.000	NUM
hssr-275	82	5	.690	.690	NUM
hssr-275	82	6	p1	p1	NOUN
hssr-275	82	7	1.000	1.000	NUM
hssr-275	82	8	.715	.715	NUM
hssr-275	82	9	p2	p2	PROPN
hssr-275	82	10	1.000	1.000	NUM
hssr-275	82	11	.779	.779	NUM
hssr-275	82	12	p3	p3	PROPN
hssr-275	82	13	1.000	1.000	NUM
hssr-275	82	14	.667	.667	NUM
hssr-275	82	15	p4	p4	ADJ
hssr-275	82	16	1.000	1.000	NUM
hssr-275	82	17	.679	.679	NUM
hssr-275	82	18	am1	am1	PROPN
hssr-275	82	19	1.000	1.000	NUM
hssr-275	82	20	.685	.685	NUM
hssr-275	82	21	am2	am2	X
hssr-275	82	22	1.000	1.000	NUM
hssr-275	82	23	.553	.553	NUM
hssr-275	82	24	hssr.ideasspread.org	hssr.ideasspread.org	ADJ
hssr-275	82	25	humanities	humanity	NOUN
hssr-275	82	26	and	and	CCONJ
hssr-275	82	27	social	social	ADJ
hssr-275	82	28	science	science	NOUN
hssr-275	82	29	research	research	NOUN
hssr-275	82	30	vol	vol	NOUN
hssr-275	82	31	.	.	PROPN
hssr-275	83	1	2	2	NUM
hssr-275	83	2	,	,	PUNCT
hssr-275	83	3	no	no	INTJ
hssr-275	83	4	.	.	NOUN
hssr-275	83	5	2	2	NUM
hssr-275	83	6	;	;	PUNCT
hssr-275	83	7	2019	2019	NUM
hssr-275	83	8	4	4	NUM
hssr-275	83	9	published	publish	VERB
hssr-275	83	10	by	by	ADP
hssr-275	83	11	ideas	idea	NOUN
hssr-275	83	12	spread	spread	VERB
hssr-275	83	13	am3	am3	NOUN
hssr-275	83	14	1.000	1.000	NUM
hssr-275	83	15	.667	.667	NUM
hssr-275	83	16	am4	am4	PROPN
hssr-275	83	17	1.000	1.000	NUM
hssr-275	83	18	.762	.762	NUM
hssr-275	83	19	sq1	sq1	NOUN
hssr-275	83	20	1.000	1.000	NUM
hssr-275	83	21	.556	.556	NUM
hssr-275	83	22	sq2	sq2	PROPN
hssr-275	83	23	1.000	1.000	NUM
hssr-275	83	24	.587	.587	NUM
hssr-275	83	25	sq3	sq3	VERB
hssr-275	83	26	1.000	1.000	NUM
hssr-275	83	27	.731	.731	NUM
hssr-275	83	28	extraction	extraction	NOUN
hssr-275	83	29	method	method	NOUN
hssr-275	83	30	:	:	PUNCT
hssr-275	83	31	principal	principal	ADJ
hssr-275	83	32	component	component	NOUN
hssr-275	83	33	analysis	analysis	NOUN
hssr-275	83	34	.	.	PUNCT
hssr-275	84	1	table	table	NOUN
hssr-275	84	2	4	4	NUM
hssr-275	84	3	.	.	PUNCT
hssr-275	84	4	total	total	ADJ
hssr-275	84	5	variance	variance	NOUN
hssr-275	84	6	explained	explain	VERB
hssr-275	84	7	co	co	NOUN
hssr-275	84	8	m	m	PROPN
hssr-275	84	9	po	po	PROPN
hssr-275	84	10	ne	ne	X
hssr-275	84	11	nt	not	PART
hssr-275	84	12	initial	initial	ADJ
hssr-275	84	13	eigenvalues	eigenvalue	VERB
hssr-275	84	14	extraction	extraction	NOUN
hssr-275	84	15	sums	sum	NOUN
hssr-275	84	16	of	of	ADP
hssr-275	84	17	squared	square	VERB
hssr-275	84	18	loadings	loading	NOUN
hssr-275	84	19	rotation	rotation	NOUN
hssr-275	84	20	sums	sum	NOUN
hssr-275	84	21	of	of	ADP
hssr-275	84	22	squared	square	VERB
hssr-275	84	23	loadings	loading	NOUN
hssr-275	84	24	to	to	ADP
hssr-275	84	25	ta	ta	ADP
hssr-275	84	26	l	l	NOUN
hssr-275	85	1	%	%	NOUN
hssr-275	86	1	o	o	X
hssr-275	86	2	f	f	PROPN
hssr-275	86	3	va	va	PROPN
hssr-275	86	4	ria	ria	PROPN
hssr-275	86	5	nc	nc	PROPN
hssr-275	86	6	e	e	PROPN
hssr-275	86	7	cu	cu	PROPN
hssr-275	86	8	m	m	PROPN
hssr-275	86	9	ul	ul	INTJ
hssr-275	86	10	at	at	ADP
hssr-275	86	11	iv	iv	ADP
hssr-275	86	12	e	e	NOUN
hssr-275	86	13	%	%	NOUN
hssr-275	86	14	to	to	ADP
hssr-275	86	15	ta	ta	PROPN
hssr-275	87	1	l	l	NOUN
hssr-275	87	2	%	%	NOUN
hssr-275	88	1	o	o	X
hssr-275	88	2	f	f	PROPN
hssr-275	88	3	va	va	PROPN
hssr-275	88	4	ria	ria	PROPN
hssr-275	88	5	nc	nc	PROPN
hssr-275	88	6	e	e	PROPN
hssr-275	88	7	cu	cu	PROPN
hssr-275	88	8	m	m	PROPN
hssr-275	88	9	ul	ul	INTJ
hssr-275	88	10	at	at	ADP
hssr-275	88	11	iv	iv	ADP
hssr-275	88	12	e	e	NOUN
hssr-275	88	13	%	%	NOUN
hssr-275	88	14	to	to	ADP
hssr-275	88	15	ta	ta	PROPN
hssr-275	89	1	l	l	NOUN
hssr-275	89	2	%	%	NOUN
hssr-275	90	1	o	o	X
hssr-275	90	2	f	f	PROPN
hssr-275	90	3	va	va	PROPN
hssr-275	90	4	ria	ria	PROPN
hssr-275	90	5	nc	nc	PROPN
hssr-275	90	6	e	e	PROPN
hssr-275	90	7	cu	cu	PROPN
hssr-275	90	8	m	m	PROPN
hssr-275	90	9	ul	ul	INTJ
hssr-275	90	10	at	at	ADP
hssr-275	90	11	iv	iv	ADP
hssr-275	90	12	e	e	NOUN
hssr-275	90	13	%	%	NOUN
hssr-275	90	14	1	1	NUM
hssr-275	90	15	6.507	6.507	NUM
hssr-275	90	16	40.667	40.667	NUM
hssr-275	90	17	40.667	40.667	NUM
hssr-275	91	1	6.507	6.507	NUM
hssr-275	91	2	40.667	40.667	NUM
hssr-275	91	3	40.667	40.667	NUM
hssr-275	91	4	3.355	3.355	NUM
hssr-275	91	5	20.970	20.970	NUM
hssr-275	91	6	20.970	20.970	NUM
hssr-275	91	7	2	2	NUM
hssr-275	91	8	1.873	1.873	NUM
hssr-275	91	9	11.707	11.707	NUM
hssr-275	91	10	52.374	52.374	NUM
hssr-275	91	11	1.873	1.873	NUM
hssr-275	91	12	11.707	11.707	NUM
hssr-275	91	13	52.374	52.374	NUM
hssr-275	91	14	2.859	2.859	NUM
hssr-275	91	15	17.871	17.871	NUM
hssr-275	91	16	38.842	38.842	NUM
hssr-275	91	17	3	3	NUM
hssr-275	91	18	1.434	1.434	NUM
hssr-275	91	19	8.966	8.966	NUM
hssr-275	91	20	61.339	61.339	NUM
hssr-275	91	21	1.434	1.434	NUM
hssr-275	91	22	8.966	8.966	NUM
hssr-275	91	23	61.339	61.339	NUM
hssr-275	91	24	2.838	2.838	NUM
hssr-275	91	25	17.737	17.737	NUM
hssr-275	91	26	56.579	56.579	NUM
hssr-275	91	27	4	4	NUM
hssr-275	91	28	1.070	1.070	NUM
hssr-275	91	29	6.688	6.688	NUM
hssr-275	92	1	68.027	68.027	NUM
hssr-275	92	2	1.070	1.070	NUM
hssr-275	92	3	6.688	6.688	NUM
hssr-275	92	4	68.027	68.027	NUM
hssr-275	92	5	1.832	1.832	NUM
hssr-275	92	6	11.449	11.449	NUM
hssr-275	92	7	68.027	68.027	NUM
hssr-275	92	8	5	5	NUM
hssr-275	92	9	.806	.806	NUM
hssr-275	92	10	5.038	5.038	NUM
hssr-275	92	11	73.065	73.065	NUM
hssr-275	92	12	6	6	NUM
hssr-275	92	13	.669	.669	NUM
hssr-275	92	14	4.183	4.183	NUM
hssr-275	92	15	77.248	77.248	NUM
hssr-275	92	16	7	7	NUM
hssr-275	92	17	.594	.594	NUM
hssr-275	92	18	3.711	3.711	NUM
hssr-275	92	19	80.959	80.959	NUM
hssr-275	92	20	8	8	NUM
hssr-275	92	21	.481	.481	NUM
hssr-275	92	22	3.009	3.009	NUM
hssr-275	92	23	83.967	83.967	NUM
hssr-275	92	24	9	9	NUM
hssr-275	92	25	.467	.467	NUM
hssr-275	92	26	2.917	2.917	NUM
hssr-275	92	27	86.884	86.884	NUM
hssr-275	92	28	10	10	NUM
hssr-275	92	29	.415	.415	NUM
hssr-275	92	30	2.596	2.596	NUM
hssr-275	92	31	89.480	89.480	NUM
hssr-275	92	32	11	11	NUM
hssr-275	92	33	.333	.333	NUM
hssr-275	92	34	2.082	2.082	NUM
hssr-275	92	35	91.562	91.562	NUM
hssr-275	92	36	12	12	NUM
hssr-275	92	37	.325	.325	NUM
hssr-275	92	38	2.031	2.031	NUM
hssr-275	92	39	93.594	93.594	NUM
hssr-275	92	40	13	13	NUM
hssr-275	92	41	.300	.300	NUM
hssr-275	92	42	1.875	1.875	NUM
hssr-275	92	43	95.468	95.468	NUM
hssr-275	92	44	14	14	NUM
hssr-275	92	45	.280	.280	NUM
hssr-275	92	46	1.748	1.748	NUM
hssr-275	92	47	97.216	97.216	NUM
hssr-275	92	48	15	15	NUM
hssr-275	92	49	.273	.273	NUM
hssr-275	92	50	1.704	1.704	NUM
hssr-275	92	51	98.920	98.920	NUM
hssr-275	92	52	16	16	NUM
hssr-275	92	53	.173	.173	NUM
hssr-275	92	54	1.080	1.080	NUM
hssr-275	92	55	100.000	100.000	NUM
hssr-275	92	56	extraction	extraction	NOUN
hssr-275	92	57	method	method	NOUN
hssr-275	92	58	:	:	PUNCT
hssr-275	92	59	principal	principal	ADJ
hssr-275	92	60	component	component	NOUN
hssr-275	92	61	analysis	analysis	NOUN
hssr-275	92	62	.	.	PUNCT
hssr-275	93	1	table	table	NOUN
hssr-275	93	2	5	5	NUM
hssr-275	93	3	.	.	PUNCT
hssr-275	93	4	component	component	NOUN
hssr-275	93	5	matrixa	matrixa	PROPN
hssr-275	93	6	component	component	NOUN
hssr-275	93	7	1	1	NUM
hssr-275	93	8	2	2	NUM
hssr-275	93	9	3	3	NUM
hssr-275	93	10	4	4	NUM
hssr-275	93	11	fq1	fq1	NUM
hssr-275	93	12	.751	.751	NUM
hssr-275	93	13	fq2	fq2	PROPN
hssr-275	93	14	.699	.699	NUM
hssr-275	93	15	fq3	fq3	NOUN
hssr-275	93	16	.692	.692	NUM
hssr-275	93	17	fq4	fq4	CCONJ
hssr-275	93	18	.633	.633	NUM
hssr-275	93	19	fq5	fq5	PROPN
hssr-275	93	20	.762	.762	NUM
hssr-275	93	21	p1	p1	PROPN
hssr-275	93	22	.645	.645	NUM
hssr-275	93	23	p2	p2	PROPN
hssr-275	93	24	.707	.707	NUM
hssr-275	93	25	p3	p3	PROPN
hssr-275	93	26	.676	.676	NUM
hssr-275	93	27	p4	p4	ADJ
hssr-275	93	28	.575	.575	NUM
hssr-275	93	29	.551	.551	NUM
hssr-275	94	1	am1	am1	PROPN
hssr-275	94	2	.618	.618	NUM
hssr-275	95	1	am2	am2	X
hssr-275	95	2	.533	.533	NUM
hssr-275	95	3	am3	am3	NOUN
hssr-275	95	4	.643	.643	NUM
hssr-275	96	1	am4	am4	PROPN
hssr-275	96	2	.652	.652	NUM
hssr-275	96	3	.501	.501	NUM
hssr-275	96	4	sq1	sq1	PROPN
hssr-275	96	5	.531	.531	NUM
hssr-275	96	6	sq2	sq2	PROPN
hssr-275	96	7	.562	.562	NUM
hssr-275	96	8	sq3	sq3	PROPN
hssr-275	96	9	.646	.646	NUM
hssr-275	96	10	extraction	extraction	NOUN
hssr-275	96	11	method	method	NOUN
hssr-275	96	12	:	:	PUNCT
hssr-275	96	13	principal	principal	ADJ
hssr-275	96	14	component	component	NOUN
hssr-275	96	15	analysis	analysis	NOUN
hssr-275	96	16	.	.	PUNCT
hssr-275	97	1	a.	a.	NOUN
hssr-275	97	2	4	4	NUM
hssr-275	97	3	components	component	NOUN
hssr-275	97	4	extracted	extract	VERB
hssr-275	97	5	.	.	PUNCT
hssr-275	98	1	hssr.ideasspread.org	hssr.ideasspread.org	ADJ
hssr-275	98	2	humanities	humanity	NOUN
hssr-275	98	3	and	and	CCONJ
hssr-275	98	4	social	social	ADJ
hssr-275	98	5	science	science	NOUN
hssr-275	98	6	research	research	NOUN
hssr-275	98	7	vol	vol	NOUN
hssr-275	98	8	.	.	PROPN
hssr-275	99	1	2	2	NUM
hssr-275	99	2	,	,	PUNCT
hssr-275	99	3	no	no	INTJ
hssr-275	99	4	.	.	NOUN
hssr-275	99	5	2	2	NUM
hssr-275	99	6	;	;	PUNCT
hssr-275	99	7	2019	2019	NUM
hssr-275	99	8	5	5	NUM
hssr-275	99	9	published	publish	VERB
hssr-275	99	10	by	by	ADP
hssr-275	99	11	ideas	idea	NOUN
hssr-275	99	12	spread	spread	VERB
hssr-275	99	13	table	table	NOUN
hssr-275	99	14	6	6	NUM
hssr-275	99	15	.	.	PUNCT
hssr-275	100	1	rotated	rotate	VERB
hssr-275	100	2	component	component	NOUN
hssr-275	100	3	matrixa	matrixa	PROPN
hssr-275	100	4	component	component	NOUN
hssr-275	100	5	1	1	NUM
hssr-275	100	6	2	2	NUM
hssr-275	100	7	3	3	NUM
hssr-275	100	8	4	4	NUM
hssr-275	100	9	fq1	fq1	DET
hssr-275	100	10	.659	.659	NUM
hssr-275	100	11	fq2	fq2	X
hssr-275	100	12	.869	.869	NUM
hssr-275	100	13	fq3	fq3	NOUN
hssr-275	100	14	.723	.723	NUM
hssr-275	100	15	fq4	fq4	CCONJ
hssr-275	100	16	.838	.838	NUM
hssr-275	100	17	fq5	fq5	X
hssr-275	100	18	.695	.695	NUM
hssr-275	101	1	p1	p1	PROPN
hssr-275	101	2	.762	.762	NUM
hssr-275	101	3	p2	p2	PROPN
hssr-275	101	4	.816	.816	NUM
hssr-275	101	5	p3	p3	PROPN
hssr-275	101	6	.732	.732	NUM
hssr-275	101	7	p4	p4	PROPN
hssr-275	101	8	.793	.793	NUM
hssr-275	101	9	am1	am1	X
hssr-275	101	10	.781	.781	NUM
hssr-275	101	11	am2	am2	X
hssr-275	101	12	.711	.711	NUM
hssr-275	101	13	am3	am3	X
hssr-275	101	14	.734	.734	NUM
hssr-275	102	1	am4	am4	PROPN
hssr-275	102	2	.827	.827	PROPN
hssr-275	102	3	sq1	sq1	PROPN
hssr-275	102	4	.647	.647	NUM
hssr-275	102	5	sq2	sq2	PROPN
hssr-275	102	6	.667	.667	NUM
hssr-275	102	7	sq3	sq3	PROPN
hssr-275	102	8	.833	.833	NUM
hssr-275	102	9	extraction	extraction	NOUN
hssr-275	102	10	method	method	NOUN
hssr-275	102	11	:	:	PUNCT
hssr-275	102	12	principal	principal	ADJ
hssr-275	102	13	component	component	NOUN
hssr-275	102	14	analysis	analysis	NOUN
hssr-275	102	15	.	.	PUNCT
hssr-275	103	1	rotation	rotation	NOUN
hssr-275	103	2	method	method	NOUN
hssr-275	103	3	:	:	PUNCT
hssr-275	103	4	varimax	varimax	PROPN
hssr-275	103	5	with	with	ADP
hssr-275	103	6	kaiser	kaiser	PROPN
hssr-275	103	7	normalization	normalization	PROPN
hssr-275	103	8	.	.	PUNCT
hssr-275	104	1	a.	a.	NOUN
hssr-275	104	2	rotation	rotation	PROPN
hssr-275	104	3	converged	converge	VERB
hssr-275	104	4	in	in	ADP
hssr-275	104	5	6	6	NUM
hssr-275	104	6	iterations	iteration	NOUN
hssr-275	104	7	.	.	PUNCT
hssr-275	105	1	table	table	NOUN
hssr-275	105	2	7	7	NUM
hssr-275	105	3	.	.	PUNCT
hssr-275	106	1	pearson	pearson	PROPN
hssr-275	106	2	correlations	correlation	VERB
hssr-275	106	3	customer	customer	NOUN
hssr-275	106	4	satisfaction	satisfaction	NOUN
hssr-275	106	5	fq	fq	PROPN
hssr-275	106	6	p	p	PROPN
hssr-275	106	7	am	be	AUX
hssr-275	106	8	sq	sq	X
hssr-275	106	9	customer	customer	NOUN
hssr-275	106	10	satisfaction	satisfaction	NOUN
hssr-275	106	11	pearson	pearson	NOUN
hssr-275	106	12	correlation	correlation	NOUN
hssr-275	106	13	1	1	NUM
hssr-275	106	14	.800	.800	NUM
hssr-275	106	15	*	*	NOUN
hssr-275	106	16	*	*	NOUN
hssr-275	106	17	.777	.777	NOUN
hssr-275	106	18	*	*	PUNCT
hssr-275	106	19	*	*	PUNCT
hssr-275	106	20	.785	.785	NUM
hssr-275	106	21	*	*	PUNCT
hssr-275	106	22	*	*	PUNCT
hssr-275	106	23	.684	.684	NOUN
hssr-275	106	24	*	*	PUNCT
hssr-275	106	25	*	*	PUNCT
hssr-275	106	26	sig	sig	X
hssr-275	106	27	.	.	PUNCT
hssr-275	107	1	(	(	PUNCT
hssr-275	107	2	2	2	NUM
hssr-275	107	3	-	-	PUNCT
hssr-275	107	4	tailed	tailed	ADJ
hssr-275	107	5	)	)	PUNCT
hssr-275	107	6	.000	.000	NUM
hssr-275	108	1	.000	.000	NUM
hssr-275	108	2	.000	.000	NUM
hssr-275	108	3	.000	.000	NUM
hssr-275	108	4	n	n	PROPN
hssr-275	108	5	310	310	NUM
hssr-275	108	6	310	310	NUM
hssr-275	108	7	310	310	NUM
hssr-275	108	8	310	310	NUM
hssr-275	108	9	310	310	NUM
hssr-275	108	10	fq	fq	PROPN
hssr-275	108	11	pearson	pearson	PROPN
hssr-275	108	12	correlation	correlation	PROPN
hssr-275	108	13	.800	.800	NUM
hssr-275	108	14	*	*	PROPN
hssr-275	108	15	*	*	NOUN
hssr-275	108	16	1	1	NUM
hssr-275	108	17	.557	.557	NUM
hssr-275	108	18	*	*	NOUN
hssr-275	108	19	*	*	NOUN
hssr-275	108	20	.464	.464	PUNCT
hssr-275	108	21	*	*	PUNCT
hssr-275	108	22	*	*	NOUN
hssr-275	108	23	.399	.399	NUM
hssr-275	108	24	*	*	PUNCT
hssr-275	108	25	*	*	PUNCT
hssr-275	108	26	sig	sig	X
hssr-275	108	27	.	.	PUNCT
hssr-275	109	1	(	(	PUNCT
hssr-275	109	2	2	2	NUM
hssr-275	109	3	-	-	PUNCT
hssr-275	109	4	tailed	tailed	ADJ
hssr-275	109	5	)	)	PUNCT
hssr-275	109	6	.000	.000	NUM
hssr-275	110	1	.000	.000	NUM
hssr-275	110	2	.000	.000	NUM
hssr-275	110	3	.000	.000	NUM
hssr-275	110	4	n	n	PROPN
hssr-275	110	5	310	310	NUM
hssr-275	110	6	310	310	NUM
hssr-275	110	7	310	310	NUM
hssr-275	110	8	310	310	NUM
hssr-275	110	9	310	310	NUM
hssr-275	110	10	p	p	NOUN
hssr-275	110	11	pearson	pearson	NOUN
hssr-275	110	12	correlation	correlation	NOUN
hssr-275	110	13	.777	.777	NUM
hssr-275	110	14	*	*	PUNCT
hssr-275	110	15	*	*	PUNCT
hssr-275	110	16	.557	.557	NUM
hssr-275	110	17	*	*	PUNCT
hssr-275	110	18	*	*	NOUN
hssr-275	110	19	1	1	NUM
hssr-275	110	20	.397	.397	NUM
hssr-275	110	21	*	*	PUNCT
hssr-275	110	22	*	*	PUNCT
hssr-275	110	23	.381	.381	NUM
hssr-275	110	24	*	*	PROPN
hssr-275	110	25	*	*	PROPN
hssr-275	110	26	sig	sig	X
hssr-275	110	27	.	.	PUNCT
hssr-275	111	1	(	(	PUNCT
hssr-275	111	2	2	2	NUM
hssr-275	111	3	-	-	PUNCT
hssr-275	111	4	tailed	tailed	ADJ
hssr-275	111	5	)	)	PUNCT
hssr-275	111	6	.000	.000	NUM
hssr-275	112	1	.000	.000	NUM
hssr-275	112	2	.000	.000	NUM
hssr-275	112	3	.000	.000	NUM
hssr-275	112	4	n	n	PROPN
hssr-275	112	5	310	310	NUM
hssr-275	112	6	310	310	NUM
hssr-275	112	7	310	310	NUM
hssr-275	112	8	310	310	NUM
hssr-275	112	9	310	310	NUM
hssr-275	112	10	am	am	NOUN
hssr-275	112	11	pearson	pearson	NOUN
hssr-275	112	12	correlation	correlation	NOUN
hssr-275	112	13	.785	.785	NUM
hssr-275	112	14	*	*	PUNCT
hssr-275	112	15	*	*	PUNCT
hssr-275	112	16	.464	.464	PUNCT
hssr-275	112	17	*	*	PUNCT
hssr-275	112	18	*	*	NOUN
hssr-275	112	19	.397	.397	PUNCT
hssr-275	112	20	*	*	PUNCT
hssr-275	112	21	*	*	PUNCT
hssr-275	112	22	1	1	NUM
hssr-275	112	23	.517	.517	NUM
hssr-275	112	24	*	*	PUNCT
hssr-275	112	25	*	*	PUNCT
hssr-275	112	26	sig	sig	X
hssr-275	112	27	.	.	PUNCT
hssr-275	113	1	(	(	PUNCT
hssr-275	113	2	2	2	NUM
hssr-275	113	3	-	-	PUNCT
hssr-275	113	4	tailed	tailed	ADJ
hssr-275	113	5	)	)	PUNCT
hssr-275	113	6	.000	.000	NUM
hssr-275	114	1	.000	.000	NUM
hssr-275	114	2	.000	.000	NUM
hssr-275	114	3	.000	.000	NUM
hssr-275	114	4	n	n	PROPN
hssr-275	114	5	310	310	NUM
hssr-275	114	6	310	310	NUM
hssr-275	114	7	310	310	NUM
hssr-275	114	8	310	310	NUM
hssr-275	114	9	310	310	NUM
hssr-275	114	10	sq	sq	PROPN
hssr-275	114	11	pearson	pearson	PROPN
hssr-275	114	12	correlation	correlation	NOUN
hssr-275	114	13	.684	.684	NOUN
hssr-275	114	14	*	*	PUNCT
hssr-275	114	15	*	*	NOUN
hssr-275	114	16	.399	.399	NUM
hssr-275	114	17	*	*	PUNCT
hssr-275	114	18	*	*	PUNCT
hssr-275	114	19	.381	.381	NUM
hssr-275	114	20	*	*	PROPN
hssr-275	114	21	*	*	PUNCT
hssr-275	114	22	.517	.517	PUNCT
hssr-275	114	23	*	*	PUNCT
hssr-275	114	24	*	*	PROPN
hssr-275	114	25	1	1	NUM
hssr-275	114	26	sig	sig	NOUN
hssr-275	114	27	.	.	PUNCT
hssr-275	115	1	(	(	PUNCT
hssr-275	115	2	2	2	NUM
hssr-275	115	3	-	-	PUNCT
hssr-275	115	4	tailed	tailed	ADJ
hssr-275	115	5	)	)	PUNCT
hssr-275	115	6	.000	.000	NUM
hssr-275	116	1	.000	.000	NUM
hssr-275	116	2	.000	.000	NUM
hssr-275	116	3	.000	.000	NUM
hssr-275	116	4	n	n	PROPN
hssr-275	116	5	310	310	NUM
hssr-275	116	6	310	310	NUM
hssr-275	116	7	310	310	NUM
hssr-275	116	8	310	310	NUM
hssr-275	116	9	310	310	NUM
hssr-275	116	10	*	*	PUNCT
hssr-275	116	11	*	*	NOUN
hssr-275	116	12	.	.	PUNCT
hssr-275	117	1	correlation	correlation	NOUN
hssr-275	117	2	is	be	AUX
hssr-275	117	3	significant	significant	ADJ
hssr-275	117	4	at	at	ADP
hssr-275	117	5	the	the	DET
hssr-275	117	6	0.01	0.01	NUM
hssr-275	117	7	level	level	NOUN
hssr-275	117	8	(	(	PUNCT
hssr-275	117	9	2	2	NUM
hssr-275	117	10	-	-	PUNCT
hssr-275	117	11	tailed	tail	VERB
hssr-275	117	12	)	)	PUNCT
hssr-275	117	13	.	.	PUNCT
hssr-275	118	1	the	the	DET
hssr-275	118	2	table	table	NOUN
hssr-275	118	3	displays	display	VERB
hssr-275	118	4	the	the	DET
hssr-275	118	5	correlations	correlation	NOUN
hssr-275	118	6	between	between	ADP
hssr-275	118	7	variables	variable	NOUN
hssr-275	118	8	.	.	PUNCT
hssr-275	119	1	the	the	DET
hssr-275	119	2	table	table	NOUN
hssr-275	119	3	shows	show	VERB
hssr-275	119	4	that	that	SCONJ
hssr-275	119	5	all	all	DET
hssr-275	119	6	the	the	DET
hssr-275	119	7	sig	sig	NOUN
hssr-275	119	8	is	be	AUX
hssr-275	119	9	0.000	0.000	NUM
hssr-275	119	10	which	which	PRON
hssr-275	119	11	means	mean	VERB
hssr-275	119	12	the	the	DET
hssr-275	119	13	variables	variable	NOUN
hssr-275	119	14	are	be	AUX
hssr-275	119	15	acceptable	acceptable	ADJ
hssr-275	119	16	.	.	PUNCT
hssr-275	120	1	the	the	DET
hssr-275	120	2	fq	fq	PROPN
hssr-275	120	3	has	have	VERB
hssr-275	120	4	the	the	DET
hssr-275	120	5	strongest	strong	ADJ
hssr-275	120	6	of	of	ADP
hssr-275	120	7	a	a	DET
hssr-275	120	8	linear	linear	PROPN
hssr-275	120	9	association	association	NOUN
hssr-275	120	10	to	to	ADP
hssr-275	120	11	customer	customer	NOUN
hssr-275	120	12	satisfaction	satisfaction	NOUN
hssr-275	120	13	variable	variable	NOUN
hssr-275	120	14	since	since	SCONJ
hssr-275	120	15	the	the	DET
hssr-275	120	16	sig	sig	NOUN
hssr-275	120	17	of	of	ADP
hssr-275	120	18	fq	fq	PROPN
hssr-275	120	19	is	be	AUX
hssr-275	120	20	0.800	0.800	NUM
hssr-275	120	21	.	.	PUNCT
hssr-275	121	1	the	the	DET
hssr-275	121	2	sq	sq	PROPN
hssr-275	121	3	has	have	VERB
hssr-275	121	4	the	the	DET
hssr-275	121	5	least	least	ADJ
hssr-275	121	6	association	association	NOUN
hssr-275	121	7	with	with	ADP
hssr-275	121	8	customer	customer	NOUN
hssr-275	121	9	satisfaction	satisfaction	NOUN
hssr-275	121	10	since	since	SCONJ
hssr-275	121	11	the	the	DET
hssr-275	121	12	pearson	pearson	NOUN
hssr-275	121	13	correlation	correlation	NOUN
hssr-275	121	14	is	be	AUX
hssr-275	121	15	0.684	0.684	NUM
hssr-275	121	16	.	.	PUNCT
hssr-275	122	1	table	table	NOUN
hssr-275	122	2	8	8	NUM
hssr-275	122	3	.	.	PUNCT
hssr-275	123	1	the	the	DET
hssr-275	123	2	following	follow	VERB
hssr-275	123	3	results	result	NOUN
hssr-275	123	4	were	be	AUX
hssr-275	123	5	obtained	obtain	VERB
hssr-275	123	6	after	after	ADP
hssr-275	123	7	fitting	fit	VERB
hssr-275	123	8	the	the	DET
hssr-275	123	9	multiple	multiple	ADJ
hssr-275	123	10	linear	linear	ADJ
hssr-275	123	11	regressions	regression	NOUN
hssr-275	123	12	model	model	NOUN
hssr-275	123	13	r	r	NOUN
hssr-275	123	14	r	r	NOUN
hssr-275	123	15	square	square	ADJ
hssr-275	123	16	adjusted	adjust	VERB
hssr-275	123	17	r	r	NOUN
hssr-275	123	18	square	square	ADJ
hssr-275	123	19	std	std	NOUN
hssr-275	123	20	.	.	PUNCT
hssr-275	124	1	error	error	NOUN
hssr-275	124	2	of	of	ADP
hssr-275	124	3	the	the	DET
hssr-275	124	4	estimate	estimate	NOUN
hssr-275	124	5	durbin	durbin	NOUN
hssr-275	124	6	-	-	PUNCT
hssr-275	124	7	watson	watson	PROPN
hssr-275	124	8	1	1	NUM
hssr-275	124	9	.996a	.996a	PUNCT
hssr-275	124	10	.992	.992	NUM
hssr-275	124	11	.991	.991	NUM
hssr-275	125	1	.03455	.03455	ADP
hssr-275	125	2	2.292	2.292	NUM
hssr-275	125	3	a.	a.	NOUN
hssr-275	125	4	predictors	predictor	NOUN
hssr-275	125	5	:	:	PUNCT
hssr-275	125	6	(	(	PUNCT
hssr-275	125	7	constant	constant	ADJ
hssr-275	125	8	)	)	PUNCT
hssr-275	125	9	,	,	PUNCT
hssr-275	125	10	sq	sq	PROPN
hssr-275	125	11	,	,	PUNCT
hssr-275	125	12	p	p	X
hssr-275	125	13	,	,	PUNCT
hssr-275	125	14	am	be	AUX
hssr-275	125	15	,	,	PUNCT
hssr-275	125	16	fq	fq	PROPN
hssr-275	125	17	b.	b.	PROPN
hssr-275	125	18	dependent	dependent	ADJ
hssr-275	125	19	variable	variable	NOUN
hssr-275	125	20	:	:	PUNCT
hssr-275	125	21	customer	customer	NOUN
hssr-275	125	22	satisfaction	satisfaction	NOUN
hssr-275	125	23	hssr.ideasspread.org	hssr.ideasspread.org	ADJ
hssr-275	125	24	humanities	humanity	NOUN
hssr-275	125	25	and	and	CCONJ
hssr-275	125	26	social	social	ADJ
hssr-275	125	27	science	science	NOUN
hssr-275	125	28	research	research	NOUN
hssr-275	125	29	vol	vol	NOUN
hssr-275	125	30	.	.	PROPN
hssr-275	126	1	2	2	NUM
hssr-275	126	2	,	,	PUNCT
hssr-275	126	3	no	no	INTJ
hssr-275	126	4	.	.	NOUN
hssr-275	126	5	2	2	NUM
hssr-275	126	6	;	;	PUNCT
hssr-275	126	7	2019	2019	NUM
hssr-275	126	8	6	6	NUM
hssr-275	126	9	published	publish	VERB
hssr-275	126	10	by	by	ADP
hssr-275	126	11	ideas	idea	NOUN
hssr-275	126	12	spread	spread	VERB
hssr-275	126	13	the	the	DET
hssr-275	126	14	adjusted	adjust	VERB
hssr-275	126	15	r	r	NOUN
hssr-275	126	16	square	square	NOUN
hssr-275	126	17	in	in	ADP
hssr-275	126	18	the	the	DET
hssr-275	126	19	table	table	NOUN
hssr-275	126	20	showed	show	VERB
hssr-275	126	21	that	that	SCONJ
hssr-275	126	22	the	the	DET
hssr-275	126	23	dependent	dependent	ADJ
hssr-275	126	24	variable	variable	NOUN
hssr-275	126	25	(	(	PUNCT
hssr-275	126	26	customer	customer	NOUN
hssr-275	126	27	satisfaction	satisfaction	NOUN
hssr-275	126	28	)	)	PUNCT
hssr-275	126	29	is	be	AUX
hssr-275	126	30	affected	affect	VERB
hssr-275	126	31	by	by	ADP
hssr-275	126	32	99.1	99.1	NUM
hssr-275	126	33	%	%	NOUN
hssr-275	126	34	by	by	ADP
hssr-275	126	35	independent	independent	ADJ
hssr-275	126	36	variables	variable	NOUN
hssr-275	126	37	(	(	PUNCT
hssr-275	126	38	food	food	NOUN
hssr-275	126	39	quality	quality	NOUN
hssr-275	126	40	,	,	PUNCT
hssr-275	126	41	ambiance	ambiance	NOUN
hssr-275	126	42	,	,	PUNCT
hssr-275	126	43	price	price	NOUN
hssr-275	126	44	,	,	PUNCT
hssr-275	126	45	service	service	NOUN
hssr-275	126	46	quality	quality	NOUN
hssr-275	126	47	)	)	PUNCT
hssr-275	126	48	.	.	PUNCT
hssr-275	127	1	it	it	PRON
hssr-275	127	2	shows	show	VERB
hssr-275	127	3	that	that	SCONJ
hssr-275	127	4	food	food	NOUN
hssr-275	127	5	quality	quality	NOUN
hssr-275	127	6	,	,	PUNCT
hssr-275	127	7	ambiance	ambiance	NOUN
hssr-275	127	8	,	,	PUNCT
hssr-275	127	9	price	price	NOUN
hssr-275	127	10	,	,	PUNCT
hssr-275	127	11	service	service	NOUN
hssr-275	127	12	quality	quality	NOUN
hssr-275	127	13	is	be	AUX
hssr-275	127	14	all	all	ADV
hssr-275	127	15	responsible	responsible	ADJ
hssr-275	127	16	for	for	ADP
hssr-275	127	17	customer	customer	NOUN
hssr-275	127	18	satisfaction	satisfaction	NOUN
hssr-275	127	19	.	.	PUNCT
hssr-275	128	1	the	the	DET
hssr-275	128	2	overall	overall	ADJ
hssr-275	128	3	model	model	NOUN
hssr-275	128	4	was	be	AUX
hssr-275	128	5	also	also	ADV
hssr-275	128	6	significant	significant	ADJ
hssr-275	128	7	,	,	PUNCT
hssr-275	128	8	tested	test	VERB
hssr-275	128	9	with	with	ADP
hssr-275	128	10	the	the	DET
hssr-275	128	11	help	help	NOUN
hssr-275	128	12	of	of	ADP
hssr-275	128	13	anova	anova	PROPN
hssr-275	128	14	.	.	PUNCT
hssr-275	129	1	the	the	DET
hssr-275	129	2	results	result	NOUN
hssr-275	129	3	are	be	AUX
hssr-275	129	4	given	give	VERB
hssr-275	129	5	in	in	ADP
hssr-275	129	6	the	the	DET
hssr-275	129	7	following	follow	VERB
hssr-275	129	8	table	table	NOUN
hssr-275	129	9	.	.	PUNCT
hssr-275	130	1	table	table	NOUN
hssr-275	130	2	9	9	NUM
hssr-275	130	3	.	.	PUNCT
hssr-275	131	1	anova	anova	PROPN
hssr-275	131	2	model	model	PROPN
hssr-275	131	3	sum	sum	NOUN
hssr-275	131	4	of	of	ADP
hssr-275	131	5	squares	square	NOUN
hssr-275	131	6	df	df	PROPN
hssr-275	131	7	mean	mean	PROPN
hssr-275	131	8	square	square	PROPN
hssr-275	131	9	f	f	PROPN
hssr-275	131	10	sig	sig	PROPN
hssr-275	131	11	.	.	PROPN
hssr-275	131	12	1	1	NUM
hssr-275	131	13	regression	regression	VERB
hssr-275	131	14	42.587	42.587	NUM
hssr-275	131	15	4	4	NUM
hssr-275	131	16	10.647	10.647	NUM
hssr-275	131	17	8919.535	8919.535	NUM
hssr-275	131	18	.000b	.000b	PROPN
hssr-275	131	19	residual	residual	ADJ
hssr-275	131	20	.364	.364	NUM
hssr-275	131	21	305	305	NUM
hssr-275	131	22	.001	.001	NUM
hssr-275	131	23	total	total	NOUN
hssr-275	131	24	42.951	42.951	NUM
hssr-275	131	25	309	309	NUM
hssr-275	131	26	a.	a.	NOUN
hssr-275	131	27	dependent	dependent	ADJ
hssr-275	131	28	variable	variable	NOUN
hssr-275	131	29	:	:	PUNCT
hssr-275	131	30	customer	customer	NOUN
hssr-275	131	31	satisfaction	satisfaction	PROPN
hssr-275	131	32	b.	b.	PROPN
hssr-275	131	33	predictors	predictor	NOUN
hssr-275	131	34	:	:	PUNCT
hssr-275	131	35	(	(	PUNCT
hssr-275	131	36	constant	constant	ADJ
hssr-275	131	37	)	)	PUNCT
hssr-275	131	38	,	,	PUNCT
hssr-275	131	39	sq	sq	PROPN
hssr-275	131	40	,	,	PUNCT
hssr-275	131	41	p	p	X
hssr-275	131	42	,	,	PUNCT
hssr-275	131	43	am	be	AUX
hssr-275	131	44	,	,	PUNCT
hssr-275	131	45	fq	fq	PROPN
hssr-275	131	46	according	accord	VERB
hssr-275	131	47	to	to	ADP
hssr-275	131	48	anova	anova	PROPN
hssr-275	131	49	result	result	PROPN
hssr-275	131	50	,	,	PUNCT
hssr-275	131	51	f	f	PROPN
hssr-275	131	52	=	=	SYM
hssr-275	131	53	8919.535	8919.535	NUM
hssr-275	131	54	and	and	CCONJ
hssr-275	131	55	sig	sig	NOUN
hssr-275	131	56	.	.	PUNCT
hssr-275	132	1	is	be	AUX
hssr-275	132	2	0.000	0.000	NUM
hssr-275	132	3	that	that	PRON
hssr-275	132	4	means	mean	VERB
hssr-275	132	5	this	this	DET
hssr-275	132	6	data	datum	NOUN
hssr-275	132	7	is	be	AUX
hssr-275	132	8	acceptable	acceptable	ADJ
hssr-275	132	9	.	.	PUNCT
hssr-275	133	1	moreover	moreover	ADV
hssr-275	133	2	,	,	PUNCT
hssr-275	133	3	the	the	DET
hssr-275	133	4	factors	factor	NOUN
hssr-275	133	5	that	that	PRON
hssr-275	133	6	are	be	AUX
hssr-275	133	7	affecting	affect	VERB
hssr-275	133	8	independent	independent	ADJ
hssr-275	133	9	variables	variable	NOUN
hssr-275	133	10	relate	relate	VERB
hssr-275	133	11	to	to	ADP
hssr-275	133	12	the	the	DET
hssr-275	133	13	factors	factor	NOUN
hssr-275	133	14	affecting	affect	VERB
hssr-275	133	15	on	on	ADP
hssr-275	133	16	dependent	dependent	ADJ
hssr-275	133	17	variable	variable	NOUN
hssr-275	133	18	too	too	ADV
hssr-275	133	19	.	.	PUNCT
hssr-275	134	1	through	through	ADP
hssr-275	134	2	the	the	DET
hssr-275	134	3	table	table	NOUN
hssr-275	134	4	,	,	PUNCT
hssr-275	134	5	it	it	PRON
hssr-275	134	6	is	be	AUX
hssr-275	134	7	clear	clear	ADJ
hssr-275	134	8	that	that	SCONJ
hssr-275	134	9	all	all	DET
hssr-275	134	10	subfactors	subfactor	NOUN
hssr-275	134	11	:	:	PUNCT
hssr-275	134	12	food	food	NOUN
hssr-275	134	13	quality	quality	NOUN
hssr-275	134	14	,	,	PUNCT
hssr-275	134	15	price	price	NOUN
hssr-275	134	16	,	,	PUNCT
hssr-275	134	17	ambiance	ambiance	NOUN
hssr-275	134	18	,	,	PUNCT
hssr-275	134	19	service	service	NOUN
hssr-275	134	20	quality	quality	NOUN
hssr-275	134	21	are	be	AUX
hssr-275	134	22	related	relate	VERB
hssr-275	134	23	to	to	ADP
hssr-275	134	24	customer	customer	NOUN
hssr-275	134	25	satisfaction	satisfaction	NOUN
hssr-275	134	26	,	,	PUNCT
hssr-275	134	27	and	and	CCONJ
hssr-275	134	28	the	the	DET
hssr-275	134	29	relationship	relationship	NOUN
hssr-275	134	30	between	between	ADP
hssr-275	134	31	them	they	PRON
hssr-275	134	32	is	be	AUX
hssr-275	134	33	significant	significant	ADJ
hssr-275	134	34	.	.	PUNCT
hssr-275	135	1	table	table	NOUN
hssr-275	135	2	10	10	NUM
hssr-275	135	3	.	.	PUNCT
hssr-275	136	1	regression	regression	VERB
hssr-275	136	2	co	co	ADJ
hssr-275	136	3	-	-	ADJ
hssr-275	136	4	efficient	efficient	ADJ
hssr-275	136	5	model	model	NOUN
hssr-275	136	6	unstandardized	unstandardized	ADJ
hssr-275	136	7	coefficients	coefficient	NOUN
hssr-275	136	8	standardized	standardize	VERB
hssr-275	136	9	coefficients	coefficient	NOUN
hssr-275	136	10	t	t	PROPN
hssr-275	136	11	sig	sig	PROPN
hssr-275	136	12	.	.	PUNCT
hssr-275	137	1	collinearity	collinearity	PROPN
hssr-275	137	2	statistics	statistic	NOUN
hssr-275	137	3	b	b	NOUN
hssr-275	137	4	std	std	PROPN
hssr-275	137	5	.	.	NOUN
hssr-275	137	6	error	error	NOUN
hssr-275	137	7	beta	beta	NOUN
hssr-275	137	8	tolerance	tolerance	NOUN
hssr-275	137	9	vif	vif	NOUN
hssr-275	137	10	1	1	NUM
hssr-275	137	11	(	(	PUNCT
hssr-275	137	12	constant	constant	ADJ
hssr-275	137	13	)	)	PUNCT
hssr-275	137	14	.085	.085	NUM
hssr-275	137	15	.020	.020	NUM
hssr-275	137	16	4.223	4.223	NUM
hssr-275	137	17	.000	.000	NUM
hssr-275	137	18	fq	fq	PROPN
hssr-275	137	19	.255	.255	NUM
hssr-275	137	20	.005	.005	NUM
hssr-275	137	21	.341	.341	NUM
hssr-275	137	22	50.547	50.547	NUM
hssr-275	137	23	.000	.000	NUM
hssr-275	137	24	.610	.610	NUM
hssr-275	137	25	1.639	1.639	NUM
hssr-275	137	26	am	be	AUX
hssr-275	137	27	.280	.280	NUM
hssr-275	137	28	.005	.005	NUM
hssr-275	137	29	.371	.371	NUM
hssr-275	137	30	56.523	56.523	NUM
hssr-275	137	31	.000	.000	NUM
hssr-275	137	32	.645	.645	NUM
hssr-275	137	33	1.551	1.551	NUM
hssr-275	137	34	p	p	PROPN
hssr-275	137	35	.254	.254	NUM
hssr-275	137	36	.005	.005	NUM
hssr-275	137	37	.356	.356	NUM
hssr-275	137	38	54.562	54.562	NUM
hssr-275	137	39	.000	.000	NUM
hssr-275	137	40	.651	.651	NUM
hssr-275	137	41	1.535	1.535	NUM
hssr-275	137	42	sq	sq	NOUN
hssr-275	137	43	.189	.189	NUM
hssr-275	137	44	.005	.005	NUM
hssr-275	137	45	.220	.220	NUM
hssr-275	137	46	34.583	34.583	NUM
hssr-275	137	47	.000	.000	NUM
hssr-275	137	48	.685	.685	NUM
hssr-275	137	49	1.459	1.459	NUM
hssr-275	137	50	a.	a.	NOUN
hssr-275	137	51	dependent	dependent	ADJ
hssr-275	137	52	variable	variable	NOUN
hssr-275	137	53	:	:	PUNCT
hssr-275	137	54	customer	customer	NOUN
hssr-275	137	55	satisfaction	satisfaction	NOUN
hssr-275	137	56	customer	customer	NOUN
hssr-275	137	57	satisfaction	satisfaction	NOUN
hssr-275	137	58	=	=	PUNCT
hssr-275	137	59	0,085	0,085	NUM
hssr-275	137	60	+	+	CCONJ
hssr-275	137	61	β1(food	β1(food	ADJ
hssr-275	137	62	quality	quality	NOUN
hssr-275	137	63	)	)	PUNCT
hssr-275	137	64	+	+	PUNCT
hssr-275	137	65	β2(ambience	β2(ambience	NUM
hssr-275	137	66	)	)	PUNCT
hssr-275	137	67	+	+	NUM
hssr-275	138	1	β3(price	β3(price	NOUN
hssr-275	138	2	)	)	PUNCT
hssr-275	139	1	+	+	NOUN
hssr-275	139	2	β4	β4	PROPN
hssr-275	139	3	(	(	PUNCT
hssr-275	139	4	service	service	NOUN
hssr-275	139	5	quality	quality	NOUN
hssr-275	139	6	)	)	PUNCT
hssr-275	139	7	with	with	ADP
hssr-275	139	8	β1	β1	PROPN
hssr-275	139	9	=	=	PUNCT
hssr-275	139	10	0,255	0,255	NUM
hssr-275	139	11	,	,	PUNCT
hssr-275	139	12	β2	β2	NOUN
hssr-275	139	13	=	=	NOUN
hssr-275	139	14	0,280	0,280	NUM
hssr-275	139	15	,	,	PUNCT
hssr-275	139	16	β3	β3	VERB
hssr-275	139	17	=	=	SYM
hssr-275	139	18	0,254	0,254	NUM
hssr-275	139	19	,	,	PUNCT
hssr-275	139	20	β4	β4	PROPN
hssr-275	139	21	=	=	SYM
hssr-275	139	22	0,189	0,189	PROPN
hssr-275	139	23	.	.	PUNCT
hssr-275	140	1	as	as	SCONJ
hssr-275	140	2	the	the	DET
hssr-275	140	3	table	table	NOUN
hssr-275	140	4	above	above	ADV
hssr-275	140	5	showed	show	VERB
hssr-275	140	6	,	,	PUNCT
hssr-275	140	7	every	every	DET
hssr-275	140	8	factor	factor	NOUN
hssr-275	140	9	is	be	AUX
hssr-275	140	10	significantly	significantly	ADV
hssr-275	140	11	related	relate	VERB
hssr-275	140	12	to	to	ADP
hssr-275	140	13	customer	customer	NOUN
hssr-275	140	14	satisfaction	satisfaction	NOUN
hssr-275	140	15	.	.	PUNCT
hssr-275	141	1	the	the	DET
hssr-275	141	2	ambience	ambience	NOUN
hssr-275	141	3	(	(	PUNCT
hssr-275	141	4	am	am	NOUN
hssr-275	141	5	)	)	PUNCT
hssr-275	141	6	effects	effect	NOUN
hssr-275	141	7	on	on	ADP
hssr-275	141	8	the	the	DET
hssr-275	141	9	dependent	dependent	ADJ
hssr-275	141	10	variable	variable	NOUN
hssr-275	141	11	(	(	PUNCT
hssr-275	141	12	customer	customer	NOUN
hssr-275	141	13	satisfaction	satisfaction	NOUN
hssr-275	141	14	–	–	PUNCT
hssr-275	141	15	cs	cs	PROPN
hssr-275	141	16	)	)	PUNCT
hssr-275	141	17	the	the	DET
hssr-275	141	18	strongest	strong	ADJ
hssr-275	141	19	because	because	SCONJ
hssr-275	141	20	am	be	AUX
hssr-275	141	21	is	be	AUX
hssr-275	141	22	the	the	DET
hssr-275	141	23	variable	variable	NOUN
hssr-275	141	24	has	have	VERB
hssr-275	141	25	the	the	DET
hssr-275	141	26	highest	high	ADJ
hssr-275	141	27	scale	scale	NOUN
hssr-275	141	28	of	of	ADP
hssr-275	141	29	standardized	standardized	ADJ
hssr-275	141	30	coefficient	coefficient	NOUN
hssr-275	141	31	beta	beta	NOUN
hssr-275	141	32	at	at	ADP
hssr-275	141	33	0.371	0.371	NUM
hssr-275	141	34	.	.	PUNCT
hssr-275	142	1	am	be	AUX
hssr-275	142	2	is	be	AUX
hssr-275	142	3	followed	follow	VERB
hssr-275	142	4	by	by	ADP
hssr-275	142	5	p	p	PROPN
hssr-275	142	6	(	(	PUNCT
hssr-275	142	7	price	price	NOUN
hssr-275	142	8	)	)	PUNCT
hssr-275	142	9	at	at	ADP
hssr-275	142	10	the	the	DET
hssr-275	142	11	second	second	ADJ
hssr-275	142	12	strongest	strong	ADJ
hssr-275	142	13	with	with	ADP
hssr-275	142	14	the	the	DET
hssr-275	142	15	standardized	standardized	ADJ
hssr-275	142	16	coefficient	coefficient	NOUN
hssr-275	142	17	beta	beta	NOUN
hssr-275	142	18	at	at	ADP
hssr-275	142	19	0.356	0.356	NUM
hssr-275	142	20	.	.	PUNCT
hssr-275	143	1	the	the	DET
hssr-275	143	2	food	food	NOUN
hssr-275	143	3	quality	quality	NOUN
hssr-275	143	4	(	(	PUNCT
hssr-275	143	5	fq	fq	NOUN
hssr-275	143	6	)	)	PUNCT
hssr-275	143	7	also	also	ADV
hssr-275	143	8	has	have	VERB
hssr-275	143	9	the	the	DET
hssr-275	143	10	third	third	ADJ
hssr-275	143	11	most	most	ADV
hssr-275	143	12	substantial	substantial	ADJ
hssr-275	143	13	impact	impact	NOUN
hssr-275	143	14	on	on	ADP
hssr-275	143	15	the	the	DET
hssr-275	143	16	dependent	dependent	ADJ
hssr-275	143	17	variable	variable	NOUN
hssr-275	143	18	at	at	ADP
hssr-275	143	19	0.341	0.341	NUM
hssr-275	143	20	.	.	PUNCT
hssr-275	144	1	service	service	NOUN
hssr-275	144	2	quality	quality	NOUN
hssr-275	144	3	variable	variable	NOUN
hssr-275	144	4	(	(	PUNCT
hssr-275	144	5	sq	sq	ADJ
hssr-275	144	6	)	)	PUNCT
hssr-275	144	7	has	have	VERB
hssr-275	144	8	the	the	DET
hssr-275	144	9	lowest	low	ADJ
hssr-275	144	10	number	number	NOUN
hssr-275	144	11	at	at	ADP
hssr-275	144	12	0.220	0.220	NUM
hssr-275	144	13	but	but	CCONJ
hssr-275	144	14	it	it	PRON
hssr-275	144	15	still	still	ADV
hssr-275	144	16	slightly	slightly	ADV
hssr-275	144	17	impacts	impact	NOUN
hssr-275	144	18	on	on	ADP
hssr-275	144	19	the	the	DET
hssr-275	144	20	dependent	dependent	ADJ
hssr-275	144	21	variable	variable	NOUN
hssr-275	144	22	(	(	PUNCT
hssr-275	144	23	cs	cs	PROPN
hssr-275	144	24	)	)	PUNCT
hssr-275	144	25	.	.	PUNCT
hssr-275	145	1	moreover	moreover	ADV
hssr-275	145	2	,	,	PUNCT
hssr-275	145	3	the	the	DET
hssr-275	145	4	table	table	NOUN
hssr-275	145	5	showed	show	VERB
hssr-275	145	6	positive	positive	ADJ
hssr-275	145	7	values	value	NOUN
hssr-275	145	8	,	,	PUNCT
hssr-275	145	9	so	so	SCONJ
hssr-275	145	10	the	the	DET
hssr-275	145	11	all	all	DET
hssr-275	145	12	hypothesis	hypothesis	NOUN
hssr-275	145	13	are	be	AUX
hssr-275	145	14	supported	support	VERB
hssr-275	145	15	.	.	PUNCT
hssr-275	146	1	4	4	X
hssr-275	146	2	.	.	X
hssr-275	146	3	conclusion	conclusion	NOUN
hssr-275	146	4	in	in	ADP
hssr-275	146	5	summary	summary	NOUN
hssr-275	146	6	,	,	PUNCT
hssr-275	146	7	this	this	DET
hssr-275	146	8	study	study	NOUN
hssr-275	146	9	empirically	empirically	ADV
hssr-275	146	10	tests	test	VERB
hssr-275	146	11	servqual	servqual	ADJ
hssr-275	146	12	the	the	DET
hssr-275	146	13	model	model	NOUN
hssr-275	146	14	of	of	ADP
hssr-275	146	15	customer	customer	NOUN
hssr-275	146	16	satisfaction	satisfaction	NOUN
hssr-275	146	17	of	of	ADP
hssr-275	146	18	kfc	kfc	PROPN
hssr-275	146	19	in	in	ADP
hssr-275	146	20	vietnamese	vietnamese	ADJ
hssr-275	146	21	context	context	NOUN
hssr-275	146	22	.	.	PUNCT
hssr-275	147	1	it	it	PRON
hssr-275	147	2	is	be	AUX
hssr-275	147	3	evident	evident	ADJ
hssr-275	147	4	to	to	PART
hssr-275	147	5	conclude	conclude	VERB
hssr-275	147	6	that	that	PRON
hssr-275	147	7	food	food	NOUN
hssr-275	147	8	quality	quality	NOUN
hssr-275	147	9	,	,	PUNCT
hssr-275	147	10	ambience	ambience	NOUN
hssr-275	147	11	,	,	PUNCT
hssr-275	147	12	price	price	NOUN
hssr-275	147	13	,	,	PUNCT
hssr-275	147	14	service	service	NOUN
hssr-275	147	15	quality	quality	NOUN
hssr-275	147	16	are	be	AUX
hssr-275	147	17	four	four	NUM
hssr-275	147	18	main	main	ADJ
hssr-275	147	19	determinants	determinant	NOUN
hssr-275	147	20	impact	impact	NOUN
hssr-275	147	21	on	on	ADP
hssr-275	147	22	customer	customer	NOUN
hssr-275	147	23	satisfaction	satisfaction	NOUN
hssr-275	147	24	of	of	ADP
hssr-275	147	25	kfc	kfc	PROPN
hssr-275	147	26	vietnam	vietnam	PROPN
hssr-275	147	27	.	.	PUNCT
hssr-275	148	1	moreover	moreover	ADV
hssr-275	148	2	,	,	PUNCT
hssr-275	148	3	there	there	PRON
hssr-275	148	4	is	be	VERB
hssr-275	148	5	a	a	DET
hssr-275	148	6	significant	significant	ADJ
hssr-275	148	7	positive	positive	ADJ
hssr-275	148	8	relationship	relationship	NOUN
hssr-275	148	9	between	between	ADP
hssr-275	148	10	the	the	DET
hssr-275	148	11	four	four	NUM
hssr-275	148	12	main	main	ADJ
hssr-275	148	13	factors	factor	NOUN
hssr-275	148	14	above	above	ADV
hssr-275	148	15	with	with	ADP
hssr-275	148	16	customer	customer	NOUN
hssr-275	148	17	satisfaction	satisfaction	NOUN
hssr-275	148	18	.	.	PUNCT
hssr-275	149	1	the	the	DET
hssr-275	149	2	ambience	ambience	NOUN
hssr-275	149	3	has	have	VERB
hssr-275	149	4	the	the	DET
hssr-275	149	5	most	most	ADV
hssr-275	149	6	substantial	substantial	ADJ
hssr-275	149	7	impact	impact	NOUN
hssr-275	149	8	on	on	ADP
hssr-275	149	9	customer	customer	NOUN
hssr-275	149	10	satisfaction	satisfaction	NOUN
hssr-275	149	11	;	;	PUNCT
hssr-275	149	12	the	the	DET
hssr-275	149	13	second	second	ADJ
hssr-275	149	14	strongest	strong	ADJ
hssr-275	149	15	is	be	AUX
hssr-275	149	16	price	price	NOUN
hssr-275	149	17	and	and	CCONJ
hssr-275	149	18	the	the	DET
hssr-275	149	19	third	third	ADJ
hssr-275	149	20	strongest	strong	ADJ
hssr-275	149	21	is	be	AUX
hssr-275	149	22	food	food	NOUN
hssr-275	149	23	quality	quality	NOUN
hssr-275	149	24	.	.	PUNCT
hssr-275	150	1	from	from	ADP
hssr-275	150	2	the	the	DET
hssr-275	150	3	research	research	NOUN
hssr-275	150	4	findings	finding	NOUN
hssr-275	150	5	,	,	PUNCT
hssr-275	150	6	fast	fast	ADJ
hssr-275	150	7	food	food	NOUN
hssr-275	150	8	companies	company	NOUN
hssr-275	150	9	can	can	AUX
hssr-275	150	10	design	design	VERB
hssr-275	150	11	the	the	DET
hssr-275	150	12	appropriate	appropriate	ADJ
hssr-275	150	13	marketing	marketing	NOUN
hssr-275	150	14	strategy	strategy	NOUN
hssr-275	150	15	since	since	SCONJ
hssr-275	150	16	customers	customer	NOUN
hssr-275	150	17	care	care	VERB
hssr-275	150	18	about	about	ADP
hssr-275	150	19	ambiance	ambiance	NOUN
hssr-275	150	20	,	,	PUNCT
hssr-275	150	21	food	food	NOUN
hssr-275	150	22	quality	quality	NOUN
hssr-275	150	23	,	,	PUNCT
hssr-275	150	24	and	and	CCONJ
hssr-275	150	25	price	price	NOUN
hssr-275	150	26	.	.	PUNCT
hssr-275	151	1	moreover	moreover	ADV
hssr-275	151	2	,	,	PUNCT
hssr-275	151	3	this	this	DET
hssr-275	151	4	study	study	NOUN
hssr-275	151	5	contains	contain	VERB
hssr-275	151	6	information	information	NOUN
hssr-275	151	7	and	and	CCONJ
hssr-275	151	8	data	datum	NOUN
hssr-275	151	9	for	for	ADP
hssr-275	151	10	all	all	DET
hssr-275	151	11	other	other	ADJ
hssr-275	151	12	fast	fast	ADJ
hssr-275	151	13	food	food	NOUN
hssr-275	151	14	restaurants	restaurant	NOUN
hssr-275	151	15	can	can	AUX
hssr-275	151	16	refer	refer	VERB
hssr-275	151	17	to	to	ADP
hssr-275	151	18	and	and	CCONJ
hssr-275	151	19	improve	improve	VERB
hssr-275	151	20	their	their	PRON
hssr-275	151	21	restaurant	restaurant	NOUN
hssr-275	151	22	’s	’s	PART
hssr-275	151	23	operation	operation	NOUN
hssr-275	151	24	.	.	PUNCT
hssr-275	152	1	prospectively	prospectively	ADV
hssr-275	152	2	,	,	PUNCT
hssr-275	152	3	newly	newly	ADV
hssr-275	152	4	established	establish	VERB
hssr-275	152	5	food	food	NOUN
hssr-275	152	6	restaurants	restaurant	NOUN
hssr-275	152	7	in	in	ADP
hssr-275	152	8	vietnam	vietnam	PROPN
hssr-275	152	9	will	will	AUX
hssr-275	152	10	receive	receive	VERB
hssr-275	152	11	benefits	benefit	NOUN
hssr-275	152	12	from	from	ADP
hssr-275	152	13	understanding	understand	VERB
hssr-275	152	14	customers	customer	NOUN
hssr-275	152	15	'	'	PART
hssr-275	152	16	expectation	expectation	NOUN
hssr-275	152	17	of	of	ADP
hssr-275	152	18	service	service	NOUN
hssr-275	152	19	quality	quality	NOUN
hssr-275	152	20	.	.	PUNCT
hssr-275	153	1	furthermore	furthermore	ADV
hssr-275	153	2	,	,	PUNCT
hssr-275	153	3	this	this	DET
hssr-275	153	4	study	study	NOUN
hssr-275	153	5	also	also	ADV
hssr-275	153	6	helps	help	VERB
hssr-275	153	7	the	the	DET
hssr-275	153	8	student	student	NOUN
hssr-275	153	9	who	who	PRON
hssr-275	153	10	wants	want	VERB
hssr-275	153	11	to	to	PART
hssr-275	153	12	start	start	VERB
hssr-275	153	13	up	up	ADP
hssr-275	153	14	their	their	PRON
hssr-275	153	15	new	new	ADJ
hssr-275	153	16	fast	fast	ADJ
hssr-275	153	17	food	food	NOUN
hssr-275	153	18	business	business	NOUN
hssr-275	153	19	in	in	ADP
hssr-275	153	20	vietnam	vietnam	PROPN
hssr-275	153	21	understand	understand	VERB
hssr-275	153	22	what	what	PRON
hssr-275	153	23	the	the	DET
hssr-275	153	24	most	most	ADV
hssr-275	153	25	important	important	ADJ
hssr-275	153	26	determinants	determinant	NOUN
hssr-275	153	27	that	that	PRON
hssr-275	153	28	impact	impact	NOUN
hssr-275	153	29	on	on	ADP
hssr-275	153	30	customer	customer	NOUN
hssr-275	153	31	satisfaction	satisfaction	NOUN
hssr-275	153	32	are	be	AUX
hssr-275	153	33	so	so	SCONJ
hssr-275	153	34	that	that	SCONJ
hssr-275	153	35	they	they	PRON
hssr-275	153	36	can	can	AUX
hssr-275	153	37	focus	focus	VERB
hssr-275	153	38	on	on	ADP
hssr-275	153	39	research	research	NOUN
hssr-275	153	40	,	,	PUNCT
hssr-275	153	41	learning	learn	VERB
hssr-275	153	42	and	and	CCONJ
hssr-275	153	43	improve	improve	VERB
hssr-275	153	44	these	these	DET
hssr-275	153	45	factors	factor	NOUN
hssr-275	153	46	to	to	PART
hssr-275	153	47	create	create	VERB
hssr-275	153	48	competitive	competitive	ADJ
hssr-275	153	49	values	value	NOUN
hssr-275	153	50	and	and	CCONJ
hssr-275	153	51	compete	compete	VERB
hssr-275	153	52	with	with	ADP
hssr-275	153	53	large	large	ADJ
hssr-275	153	54	brands	brand	NOUN
hssr-275	153	55	from	from	ADP
hssr-275	153	56	foreign	foreign	ADJ
hssr-275	153	57	countries	country	NOUN
hssr-275	153	58	.	.	PUNCT
hssr-275	154	1	for	for	ADP
hssr-275	154	2	further	further	ADJ
hssr-275	154	3	hssr.ideasspread.org	hssr.ideasspread.org	ADJ
hssr-275	154	4	humanities	humanity	NOUN
hssr-275	154	5	and	and	CCONJ
hssr-275	154	6	social	social	ADJ
hssr-275	154	7	science	science	NOUN
hssr-275	154	8	research	research	NOUN
hssr-275	154	9	vol	vol	NOUN
hssr-275	154	10	.	.	PROPN
hssr-275	155	1	2	2	NUM
hssr-275	155	2	,	,	PUNCT
hssr-275	155	3	no	no	INTJ
hssr-275	155	4	.	.	NOUN
hssr-275	155	5	2	2	NUM
hssr-275	155	6	;	;	PUNCT
hssr-275	155	7	2019	2019	NUM
hssr-275	155	8	7	7	NUM
hssr-275	155	9	published	publish	VERB
hssr-275	155	10	by	by	ADP
hssr-275	155	11	ideas	idea	NOUN
hssr-275	155	12	spread	spread	VERB
hssr-275	155	13	research	research	NOUN
hssr-275	155	14	,	,	PUNCT
hssr-275	155	15	this	this	DET
hssr-275	155	16	study	study	NOUN
hssr-275	155	17	provides	provide	VERB
hssr-275	155	18	empirical	empirical	ADJ
hssr-275	155	19	results	result	NOUN
hssr-275	155	20	that	that	PRON
hssr-275	155	21	will	will	AUX
hssr-275	155	22	be	be	AUX
hssr-275	155	23	useful	useful	ADJ
hssr-275	155	24	for	for	ADP
hssr-275	155	25	further	further	ADJ
hssr-275	155	26	research	research	NOUN
hssr-275	155	27	in	in	ADP
hssr-275	155	28	the	the	DET
hssr-275	155	29	future	future	NOUN
hssr-275	155	30	with	with	ADP
hssr-275	155	31	the	the	DET
hssr-275	155	32	same	same	ADJ
hssr-275	155	33	topic	topic	NOUN
hssr-275	155	34	.	.	PUNCT
hssr-275	156	1	it	it	PRON
hssr-275	156	2	also	also	ADV
hssr-275	156	3	provides	provide	VERB
hssr-275	156	4	useful	useful	ADJ
hssr-275	156	5	literature	literature	NOUN
hssr-275	156	6	reviews	review	NOUN
hssr-275	156	7	,	,	PUNCT
hssr-275	156	8	information	information	NOUN
hssr-275	156	9	,	,	PUNCT
hssr-275	156	10	and	and	CCONJ
hssr-275	156	11	knowledge	knowledge	NOUN
hssr-275	156	12	for	for	ADP
hssr-275	156	13	the	the	DET
hssr-275	156	14	restaurant	restaurant	NOUN
hssr-275	156	15	field	field	NOUN
hssr-275	156	16	for	for	ADP
hssr-275	156	17	researchers	researcher	NOUN
hssr-275	156	18	who	who	PRON
hssr-275	156	19	interest	interest	VERB
hssr-275	156	20	in	in	ADP
hssr-275	156	21	fast	fast	ADJ
hssr-275	156	22	food	food	NOUN
hssr-275	156	23	restaurants	restaurant	NOUN
hssr-275	156	24	.	.	PUNCT
hssr-275	157	1	these	these	DET
hssr-275	157	2	empirical	empirical	ADJ
hssr-275	157	3	results	result	NOUN
hssr-275	157	4	can	can	AUX
hssr-275	157	5	be	be	AUX
hssr-275	157	6	used	use	VERB
hssr-275	157	7	to	to	PART
hssr-275	157	8	compare	compare	VERB
hssr-275	157	9	to	to	ADP
hssr-275	157	10	other	other	ADJ
hssr-275	157	11	countries	country	NOUN
hssr-275	157	12	’	’	PART
hssr-275	157	13	samples	sample	NOUN
hssr-275	157	14	and	and	CCONJ
hssr-275	157	15	research	research	NOUN
hssr-275	157	16	to	to	PART
hssr-275	157	17	understand	understand	VERB
hssr-275	157	18	the	the	DET
hssr-275	157	19	differences	difference	NOUN
hssr-275	157	20	between	between	ADP
hssr-275	157	21	kfc	kfc	PROPN
hssr-275	157	22	vietnam	vietnam	PROPN
hssr-275	157	23	and	and	CCONJ
hssr-275	157	24	kfc	kfc	PROPN
hssr-275	157	25	's	's	PART
hssr-275	157	26	restaurants	restaurant	NOUN
hssr-275	157	27	worldwide	worldwide	ADV
hssr-275	157	28	.	.	PUNCT
hssr-275	158	1	5	5	X
hssr-275	158	2	.	.	X
hssr-275	158	3	managerial	managerial	ADJ
hssr-275	158	4	implications	implication	NOUN
hssr-275	158	5	firstly	firstly	ADV
hssr-275	158	6	,	,	PUNCT
hssr-275	158	7	to	to	PART
hssr-275	158	8	improve	improve	VERB
hssr-275	158	9	the	the	DET
hssr-275	158	10	business	business	NOUN
hssr-275	158	11	of	of	ADP
hssr-275	158	12	kfc	kfc	PROPN
hssr-275	158	13	,	,	PUNCT
hssr-275	158	14	they	they	PRON
hssr-275	158	15	need	need	VERB
hssr-275	158	16	to	to	PART
hssr-275	158	17	focus	focus	VERB
hssr-275	158	18	on	on	ADP
hssr-275	158	19	the	the	DET
hssr-275	158	20	three	three	NUM
hssr-275	158	21	most	most	ADV
hssr-275	158	22	influential	influential	ADJ
hssr-275	158	23	factors	factor	NOUN
hssr-275	158	24	and	and	CCONJ
hssr-275	158	25	keep	keep	VERB
hssr-275	158	26	up	up	ADP
hssr-275	158	27	all	all	DET
hssr-275	158	28	three	three	NUM
hssr-275	158	29	as	as	ADP
hssr-275	158	30	the	the	DET
hssr-275	158	31	competitive	competitive	ADJ
hssr-275	158	32	value	value	NOUN
hssr-275	158	33	.	.	PUNCT
hssr-275	159	1	as	as	SCONJ
hssr-275	159	2	mentioned	mention	VERB
hssr-275	159	3	above	above	ADV
hssr-275	159	4	,	,	PUNCT
hssr-275	159	5	the	the	DET
hssr-275	159	6	results	result	NOUN
hssr-275	159	7	showed	show	VERB
hssr-275	159	8	that	that	PRON
hssr-275	159	9	ambience	ambience	NOUN
hssr-275	159	10	,	,	PUNCT
hssr-275	159	11	price	price	NOUN
hssr-275	159	12	,	,	PUNCT
hssr-275	159	13	food	food	NOUN
hssr-275	159	14	quality	quality	NOUN
hssr-275	159	15	of	of	ADP
hssr-275	159	16	kfc	kfc	PROPN
hssr-275	159	17	are	be	AUX
hssr-275	159	18	strong	strong	ADJ
hssr-275	159	19	and	and	CCONJ
hssr-275	159	20	causing	cause	VERB
hssr-275	159	21	the	the	DET
hssr-275	159	22	most	most	ADJ
hssr-275	159	23	impact	impact	NOUN
hssr-275	159	24	on	on	ADP
hssr-275	159	25	customer	customer	NOUN
hssr-275	159	26	satisfaction	satisfaction	NOUN
hssr-275	159	27	,	,	PUNCT
hssr-275	159	28	then	then	ADV
hssr-275	159	29	kfc	kfc	PROPN
hssr-275	159	30	should	should	AUX
hssr-275	159	31	try	try	VERB
hssr-275	159	32	to	to	PART
hssr-275	159	33	enhance	enhance	VERB
hssr-275	159	34	these	these	DET
hssr-275	159	35	things	thing	NOUN
hssr-275	159	36	further	far	ADV
hssr-275	159	37	to	to	PART
hssr-275	159	38	make	make	VERB
hssr-275	159	39	it	it	PRON
hssr-275	159	40	become	become	VERB
hssr-275	159	41	a	a	DET
hssr-275	159	42	new	new	ADJ
hssr-275	159	43	level	level	NOUN
hssr-275	159	44	of	of	ADP
hssr-275	159	45	competitive	competitive	ADJ
hssr-275	159	46	value	value	NOUN
hssr-275	159	47	.	.	PUNCT
hssr-275	160	1	ambiance	ambiance	NOUN
hssr-275	160	2	can	can	AUX
hssr-275	160	3	be	be	AUX
hssr-275	160	4	improved	improve	VERB
hssr-275	160	5	by	by	ADP
hssr-275	160	6	designing	design	VERB
hssr-275	160	7	a	a	DET
hssr-275	160	8	unique	unique	ADJ
hssr-275	160	9	theme	theme	NOUN
hssr-275	160	10	and	and	CCONJ
hssr-275	160	11	keep	keep	VERB
hssr-275	160	12	customer	customer	NOUN
hssr-275	160	13	revisit	revisit	NOUN
hssr-275	160	14	for	for	ADP
hssr-275	160	15	the	the	DET
hssr-275	160	16	positive	positive	ADJ
hssr-275	160	17	environment	environment	NOUN
hssr-275	160	18	,	,	PUNCT
hssr-275	160	19	create	create	VERB
hssr-275	160	20	a	a	DET
hssr-275	160	21	place	place	NOUN
hssr-275	160	22	for	for	ADP
hssr-275	160	23	young	young	ADJ
hssr-275	160	24	people	people	NOUN
hssr-275	160	25	taking	take	VERB
hssr-275	160	26	their	their	PRON
hssr-275	160	27	picture	picture	NOUN
hssr-275	160	28	and	and	CCONJ
hssr-275	160	29	food	food	NOUN
hssr-275	160	30	are	be	AUX
hssr-275	160	31	following	follow	VERB
hssr-275	160	32	the	the	DET
hssr-275	160	33	trending	trending	NOUN
hssr-275	160	34	in	in	ADP
hssr-275	160	35	the	the	DET
hssr-275	160	36	social	social	ADJ
hssr-275	160	37	network	network	NOUN
hssr-275	160	38	,	,	PUNCT
hssr-275	160	39	and	and	CCONJ
hssr-275	160	40	it	it	PRON
hssr-275	160	41	will	will	AUX
hssr-275	160	42	reward	reward	VERB
hssr-275	160	43	favorable	favorable	ADJ
hssr-275	160	44	return	return	NOUN
hssr-275	160	45	rates	rate	NOUN
hssr-275	160	46	is	be	AUX
hssr-275	160	47	a	a	DET
hssr-275	160	48	good	good	ADJ
hssr-275	160	49	idea	idea	NOUN
hssr-275	160	50	.	.	PUNCT
hssr-275	161	1	about	about	ADP
hssr-275	161	2	food	food	NOUN
hssr-275	161	3	quality	quality	NOUN
hssr-275	161	4	,	,	PUNCT
hssr-275	161	5	combine	combine	VERB
hssr-275	161	6	existing	exist	VERB
hssr-275	161	7	iconic	iconic	ADJ
hssr-275	161	8	foods	food	NOUN
hssr-275	161	9	of	of	ADP
hssr-275	161	10	kfc	kfc	PROPN
hssr-275	161	11	to	to	ADP
hssr-275	161	12	rice	rice	NOUN
hssr-275	161	13	of	of	ADP
hssr-275	161	14	vietnam	vietnam	PROPN
hssr-275	161	15	,	,	PUNCT
hssr-275	161	16	even	even	ADV
hssr-275	161	17	pho	pho	NOUN
hssr-275	161	18	is	be	AUX
hssr-275	161	19	a	a	DET
hssr-275	161	20	good	good	ADJ
hssr-275	161	21	idea	idea	NOUN
hssr-275	161	22	.	.	PUNCT
hssr-275	162	1	about	about	ADP
hssr-275	162	2	the	the	DET
hssr-275	162	3	price	price	NOUN
hssr-275	162	4	,	,	PUNCT
hssr-275	162	5	make	make	VERB
hssr-275	162	6	more	more	ADJ
hssr-275	162	7	promotion	promotion	NOUN
hssr-275	162	8	and	and	CCONJ
hssr-275	162	9	discounts	discount	NOUN
hssr-275	162	10	to	to	PART
hssr-275	162	11	attract	attract	VERB
hssr-275	162	12	potential	potential	ADJ
hssr-275	162	13	customers	customer	NOUN
hssr-275	162	14	and	and	CCONJ
hssr-275	162	15	decrease	decrease	VERB
hssr-275	162	16	the	the	DET
hssr-275	162	17	price	price	NOUN
hssr-275	162	18	tag	tag	NOUN
hssr-275	162	19	for	for	ADP
hssr-275	162	20	children	child	NOUN
hssr-275	162	21	.	.	PUNCT
hssr-275	163	1	secondly	secondly	ADV
hssr-275	163	2	,	,	PUNCT
hssr-275	163	3	kfc	kfc	PROPN
hssr-275	163	4	should	should	AUX
hssr-275	163	5	regularly	regularly	ADV
hssr-275	163	6	survey	survey	VERB
hssr-275	163	7	to	to	PART
hssr-275	163	8	continuously	continuously	ADV
hssr-275	163	9	collect	collect	VERB
hssr-275	163	10	customer‟s	customer‟s	NOUN
hssr-275	163	11	opinion	opinion	NOUN
hssr-275	163	12	because	because	SCONJ
hssr-275	163	13	of	of	ADP
hssr-275	163	14	the	the	DET
hssr-275	163	15	market	market	NOUN
hssr-275	163	16	and	and	CCONJ
hssr-275	163	17	trending	trend	VERB
hssr-275	163	18	change	change	NOUN
hssr-275	163	19	fast	fast	ADV
hssr-275	163	20	.	.	PUNCT
hssr-275	164	1	by	by	ADP
hssr-275	164	2	catching	catch	VERB
hssr-275	164	3	the	the	DET
hssr-275	164	4	newest	new	ADJ
hssr-275	164	5	information	information	NOUN
hssr-275	164	6	and	and	CCONJ
hssr-275	164	7	data	datum	NOUN
hssr-275	164	8	about	about	ADP
hssr-275	164	9	the	the	DET
hssr-275	164	10	customer‟s	customer‟s	PROPN
hssr-275	164	11	behavior	behavior	NOUN
hssr-275	164	12	,	,	PUNCT
hssr-275	164	13	it‟s	it‟s	PROPN
hssr-275	164	14	necessary	necessary	ADJ
hssr-275	164	15	to	to	PART
hssr-275	164	16	collect	collect	VERB
hssr-275	164	17	data	datum	NOUN
hssr-275	164	18	frequently	frequently	ADV
hssr-275	164	19	and	and	CCONJ
hssr-275	164	20	analyze	analyze	VERB
hssr-275	164	21	to	to	PART
hssr-275	164	22	evaluate	evaluate	VERB
hssr-275	164	23	suitable	suitable	ADJ
hssr-275	164	24	short	short	ADJ
hssr-275	164	25	term	term	NOUN
hssr-275	164	26	strategy	strategy	NOUN
hssr-275	164	27	.	.	PUNCT
hssr-275	165	1	thirdly	thirdly	ADV
hssr-275	165	2	,	,	PUNCT
hssr-275	165	3	service	service	NOUN
hssr-275	165	4	quality	quality	NOUN
hssr-275	165	5	has	have	VERB
hssr-275	165	6	a	a	DET
hssr-275	165	7	low	low	ADJ
hssr-275	165	8	impact	impact	NOUN
hssr-275	165	9	on	on	ADP
hssr-275	165	10	customer	customer	NOUN
hssr-275	165	11	satisfaction	satisfaction	NOUN
hssr-275	165	12	in	in	ADP
hssr-275	165	13	the	the	DET
hssr-275	165	14	vietnam	vietnam	PROPN
hssr-275	165	15	case	case	NOUN
hssr-275	165	16	,	,	PUNCT
hssr-275	165	17	but	but	CCONJ
hssr-275	165	18	kfc	kfc	PROPN
hssr-275	165	19	needs	need	VERB
hssr-275	165	20	to	to	PART
hssr-275	165	21	be	be	AUX
hssr-275	165	22	aware	aware	ADJ
hssr-275	165	23	of	of	ADP
hssr-275	165	24	future	future	ADJ
hssr-275	165	25	change	change	NOUN
hssr-275	165	26	by	by	ADP
hssr-275	165	27	retraining	retrain	VERB
hssr-275	165	28	their	their	PRON
hssr-275	165	29	employee	employee	NOUN
hssr-275	165	30	to	to	PART
hssr-275	165	31	improve	improve	VERB
hssr-275	165	32	service	service	NOUN
hssr-275	165	33	quality	quality	NOUN
hssr-275	165	34	.	.	PUNCT
hssr-275	166	1	in	in	ADP
hssr-275	166	2	the	the	DET
hssr-275	166	3	future	future	NOUN
hssr-275	166	4	when	when	SCONJ
hssr-275	166	5	the	the	DET
hssr-275	166	6	customer	customer	NOUN
hssr-275	166	7	expectation	expectation	NOUN
hssr-275	166	8	in	in	ADP
hssr-275	166	9	vietnam	vietnam	PROPN
hssr-275	166	10	increases	increase	VERB
hssr-275	166	11	higher	high	ADJ
hssr-275	166	12	,	,	PUNCT
hssr-275	166	13	the	the	DET
hssr-275	166	14	service	service	NOUN
hssr-275	166	15	quality	quality	NOUN
hssr-275	166	16	will	will	AUX
hssr-275	166	17	have	have	VERB
hssr-275	166	18	more	more	ADJ
hssr-275	166	19	impact	impact	NOUN
hssr-275	166	20	on	on	ADP
hssr-275	166	21	customer	customer	NOUN
hssr-275	166	22	satisfaction	satisfaction	NOUN
hssr-275	166	23	.	.	PUNCT
hssr-275	167	1	training	training	NOUN
hssr-275	167	2	takes	take	VERB
hssr-275	167	3	a	a	DET
hssr-275	167	4	long	long	ADJ
hssr-275	167	5	time	time	NOUN
hssr-275	167	6	and	and	CCONJ
hssr-275	167	7	requires	require	VERB
hssr-275	167	8	a	a	DET
hssr-275	167	9	good	good	ADJ
hssr-275	167	10	long	long	ADJ
hssr-275	167	11	term	term	NOUN
hssr-275	167	12	plan	plan	NOUN
hssr-275	167	13	,	,	PUNCT
hssr-275	167	14	that‟s	that‟s	ADV
hssr-275	167	15	why	why	SCONJ
hssr-275	167	16	kfc	kfc	PROPN
hssr-275	167	17	should	should	AUX
hssr-275	167	18	start	start	VERB
hssr-275	167	19	to	to	PART
hssr-275	167	20	do	do	VERB
hssr-275	167	21	it	it	PRON
hssr-275	167	22	now	now	ADV
hssr-275	167	23	.	.	PUNCT
hssr-275	168	1	lastly	lastly	ADV
hssr-275	168	2	,	,	PUNCT
hssr-275	168	3	the	the	DET
hssr-275	168	4	future	future	NOUN
hssr-275	168	5	of	of	ADP
hssr-275	168	6	fast	fast	ADJ
hssr-275	168	7	food	food	NOUN
hssr-275	168	8	in	in	ADP
hssr-275	168	9	vietnam	vietnam	PROPN
hssr-275	168	10	is	be	AUX
hssr-275	168	11	home	home	NOUN
hssr-275	168	12	delivery	delivery	NOUN
hssr-275	168	13	,	,	PUNCT
hssr-275	168	14	a	a	DET
hssr-275	168	15	lot	lot	NOUN
hssr-275	168	16	of	of	ADP
hssr-275	168	17	home	home	NOUN
hssr-275	168	18	delivery	delivery	NOUN
hssr-275	168	19	food	food	NOUN
hssr-275	168	20	company	company	NOUN
hssr-275	168	21	are	be	AUX
hssr-275	168	22	developing	develop	VERB
hssr-275	168	23	their	their	PRON
hssr-275	168	24	business	business	NOUN
hssr-275	168	25	in	in	ADP
hssr-275	168	26	vietnam	vietnam	PROPN
hssr-275	168	27	such	such	ADJ
hssr-275	168	28	as	as	ADP
hssr-275	168	29	goviet	goviet	PROPN
hssr-275	168	30	,	,	PUNCT
hssr-275	168	31	grab	grab	VERB
hssr-275	168	32	food	food	NOUN
hssr-275	168	33	,	,	PUNCT
hssr-275	168	34	foody	foody	NOUN
hssr-275	168	35	which	which	PRON
hssr-275	168	36	delivers	deliver	VERB
hssr-275	168	37	food	food	NOUN
hssr-275	168	38	to	to	ADP
hssr-275	168	39	the	the	DET
hssr-275	168	40	customer‟s	customer‟s	NOUN
hssr-275	168	41	home	home	NOUN
hssr-275	168	42	and	and	CCONJ
hssr-275	168	43	very	very	ADV
hssr-275	168	44	fast	fast	ADV
hssr-275	168	45	serving	serve	VERB
hssr-275	168	46	.	.	PUNCT
hssr-275	169	1	that‟s	that‟s	ADV
hssr-275	169	2	why	why	SCONJ
hssr-275	169	3	kfc	kfc	PROPN
hssr-275	169	4	should	should	AUX
hssr-275	169	5	improve	improve	VERB
hssr-275	169	6	their	their	PRON
hssr-275	169	7	delivery	delivery	NOUN
hssr-275	169	8	line	line	NOUN
hssr-275	169	9	and	and	CCONJ
hssr-275	169	10	system	system	NOUN
hssr-275	169	11	to	to	PART
hssr-275	169	12	deal	deal	VERB
hssr-275	169	13	with	with	ADP
hssr-275	169	14	new	new	ADJ
hssr-275	169	15	competitors	competitor	NOUN
hssr-275	169	16	,	,	PUNCT
hssr-275	169	17	or	or	CCONJ
hssr-275	169	18	they	they	PRON
hssr-275	169	19	will	will	AUX
hssr-275	169	20	lose	lose	VERB
hssr-275	169	21	the	the	DET
hssr-275	169	22	title	title	NOUN
hssr-275	169	23	"	"	PUNCT
hssr-275	169	24	fast	fast	ADJ
hssr-275	169	25	"	"	PUNCT
hssr-275	169	26	food	food	NOUN
hssr-275	169	27	.	.	PUNCT
hssr-275	170	1	these	these	DET
hssr-275	170	2	competitors	competitor	NOUN
hssr-275	170	3	understand	understand	VERB
hssr-275	170	4	the	the	DET
hssr-275	170	5	routine	routine	NOUN
hssr-275	170	6	and	and	CCONJ
hssr-275	170	7	work	work	VERB
hssr-275	170	8	with	with	ADP
hssr-275	170	9	many	many	ADJ
hssr-275	170	10	competitors	competitor	NOUN
hssr-275	170	11	of	of	ADP
hssr-275	170	12	kfc	kfc	PROPN
hssr-275	170	13	to	to	PART
hssr-275	170	14	deliver	deliver	VERB
hssr-275	170	15	food	food	NOUN
hssr-275	170	16	as	as	ADV
hssr-275	170	17	fast	fast	ADV
hssr-275	170	18	as	as	SCONJ
hssr-275	170	19	they	they	PRON
hssr-275	170	20	can	can	AUX
hssr-275	170	21	with	with	ADP
hssr-275	170	22	the	the	DET
hssr-275	170	23	same	same	ADJ
hssr-275	170	24	quality	quality	NOUN
hssr-275	170	25	as	as	ADP
hssr-275	170	26	kfc	kfc	PROPN
hssr-275	170	27	.	.	PUNCT
hssr-275	171	1	acknowledgments	acknowledgment	NOUN
hssr-275	171	2	authors	author	NOUN
hssr-275	171	3	declare	declare	VERB
hssr-275	171	4	there	there	PRON
hssr-275	171	5	is	be	VERB
hssr-275	171	6	no	no	DET
hssr-275	171	7	conflict	conflict	NOUN
hssr-275	171	8	of	of	ADP
hssr-275	171	9	interest	interest	NOUN
hssr-275	171	10	.	.	PUNCT
hssr-275	172	1	references	reference	NOUN
hssr-275	172	2	collis	collis	PROPN
hssr-275	172	3	,	,	PUNCT
hssr-275	172	4	j.	j.	PROPN
hssr-275	172	5	,	,	PUNCT
hssr-275	172	6	&	&	CCONJ
hssr-275	172	7	hussey	hussey	PROPN
hssr-275	172	8	,	,	PUNCT
hssr-275	172	9	r.	r.	PROPN
hssr-275	172	10	(	(	PUNCT
hssr-275	172	11	2009	2009	NUM
hssr-275	172	12	)	)	PUNCT
hssr-275	172	13	.	.	PUNCT
hssr-275	173	1	business	business	NOUN
hssr-275	173	2	research	research	PROPN
hssr-275	173	3	:	:	PUNCT
hssr-275	173	4	a	a	DET
hssr-275	173	5	practical	practical	ADJ
hssr-275	173	6	guide	guide	NOUN
hssr-275	173	7	for	for	ADP
hssr-275	173	8	undergraduate	undergraduate	NOUN
hssr-275	173	9	&	&	CCONJ
hssr-275	173	10	postgraduate	postgraduate	PROPN
hssr-275	173	11	students	student	NOUN
hssr-275	173	12	,	,	PUNCT
hssr-275	173	13	new	new	PROPN
hssr-275	173	14	york	york	PROPN
hssr-275	173	15	,	,	PUNCT
hssr-275	173	16	palgrave	palgrave	PROPN
hssr-275	173	17	macmillan	macmillan	PROPN
hssr-275	173	18	.	.	PUNCT
hssr-275	174	1	creswell	creswell	PROPN
hssr-275	174	2	,	,	PUNCT
hssr-275	174	3	j.	j.	PROPN
hssr-275	174	4	w.	w.	PROPN
hssr-275	174	5	(	(	PUNCT
hssr-275	174	6	2003	2003	NUM
hssr-275	174	7	)	)	PUNCT
hssr-275	174	8	.	.	PUNCT
hssr-275	175	1	research	research	NOUN
hssr-275	175	2	design	design	PROPN
hssr-275	175	3	:	:	PUNCT
hssr-275	175	4	qualitative	qualitative	NOUN
hssr-275	175	5	,	,	PUNCT
hssr-275	175	6	quantitative	quantitative	ADJ
hssr-275	175	7	and	and	CCONJ
hssr-275	175	8	mixed	mixed	ADJ
hssr-275	175	9	methods	method	NOUN
hssr-275	175	10	approaches	approach	NOUN
hssr-275	175	11	,	,	PUNCT
hssr-275	175	12	california	california	PROPN
hssr-275	175	13	.	.	PUNCT
hssr-275	175	14	,	,	PUNCT
hssr-275	175	15	sage	sage	NOUN
hssr-275	175	16	publications	publications	PROPN
hssr-275	175	17	inc	inc	PROPN
hssr-275	175	18	.	.	PROPN
hssr-275	176	1	dimbleby	dimbleby	PROPN
hssr-275	176	2	,	,	PUNCT
hssr-275	176	3	h.	h.	PROPN
hssr-275	176	4	,	,	PUNCT
hssr-275	176	5	&	&	CCONJ
hssr-275	176	6	vincent	vincent	PROPN
hssr-275	176	7	,	,	PUNCT
hssr-275	176	8	j.	j.	PROPN
hssr-275	176	9	(	(	PUNCT
hssr-275	176	10	2010	2010	NUM
hssr-275	176	11	)	)	PUNCT
hssr-275	176	12	.	.	PUNCT
hssr-275	177	1	leon	leon	PROPN
hssr-275	177	2	:	:	PUNCT
hssr-275	177	3	naturally	naturally	ADV
hssr-275	177	4	fast	fast	ADJ
hssr-275	177	5	food	food	NOUN
hssr-275	177	6	.	.	PUNCT
hssr-275	178	1	conran	conran	PROPN
hssr-275	178	2	octopus	octopus	PROPN
hssr-275	178	3	.	.	PUNCT
hssr-275	179	1	kfc	kfc	PROPN
hssr-275	179	2	vietnam	vietnam	PROPN
hssr-275	179	3	.	.	PUNCT
hssr-275	180	1	(	(	PUNCT
hssr-275	180	2	2018	2018	NUM
hssr-275	180	3	)	)	PUNCT
hssr-275	180	4	.	.	PUNCT
hssr-275	181	1	kfc	kfc	PROPN
hssr-275	181	2	information	information	PROPN
hssr-275	181	3	,	,	PUNCT
hssr-275	181	4	kfc	kfc	PROPN
hssr-275	181	5	vietnam	vietnam	PROPN
hssr-275	181	6	website	website	PROPN
hssr-275	181	7	,	,	PUNCT
hssr-275	181	8	vn	vn	PROPN
hssr-275	181	9	.	.	PUNCT
hssr-275	181	10	retrieved	retrieve	VERB
hssr-275	181	11	october	october	PROPN
hssr-275	181	12	9	9	NUM
hssr-275	181	13	,	,	PUNCT
hssr-275	181	14	2018	2018	NUM
hssr-275	181	15	,	,	PUNCT
hssr-275	181	16	from	from	ADP
hssr-275	181	17	https://kfcvietnam.com.vn/vn	https://kfcvietnam.com.vn/vn	NOUN
hssr-275	181	18	kotler	kotler	NOUN
hssr-275	181	19	,	,	PUNCT
hssr-275	181	20	p.	p.	NOUN
hssr-275	181	21	(	(	PUNCT
hssr-275	181	22	1980	1980	NUM
hssr-275	181	23	)	)	PUNCT
hssr-275	181	24	.	.	PUNCT
hssr-275	182	1	marketing	marketing	NOUN
hssr-275	182	2	essentials	essential	NOUN
hssr-275	182	3	,	,	PUNCT
hssr-275	182	4	pearson	pearson	PROPN
hssr-275	182	5	,	,	PUNCT
hssr-275	182	6	published	publish	VERB
hssr-275	182	7	:	:	PUNCT
hssr-275	182	8	prentice	prentice	PROPN
hssr-275	182	9	hall	hall	PROPN
hssr-275	182	10	,	,	PUNCT
hssr-275	182	11	1984	1984	NUM
hssr-275	182	12	,	,	PUNCT
hssr-275	182	13	usa	usa	PROPN
hssr-275	182	14	.	.	PROPN
hssr-275	182	15	kottler	kottler	PROPN
hssr-275	182	16	,	,	PUNCT
hssr-275	182	17	p.	p.	PROPN
hssr-275	182	18	,	,	PUNCT
hssr-275	182	19	&	&	CCONJ
hssr-275	182	20	armstrong	armstrong	PROPN
hssr-275	182	21	(	(	PUNCT
hssr-275	182	22	2012	2012	NUM
hssr-275	182	23	)	)	PUNCT
hssr-275	182	24	.	.	PUNCT
hssr-275	183	1	principles	principle	NOUN
hssr-275	183	2	of	of	ADP
hssr-275	183	3	marketing	marketing	NOUN
hssr-275	183	4	14th	14th	PROPN
hssr-275	183	5	edition	edition	NOUN
hssr-275	183	6	,	,	PUNCT
hssr-275	183	7	new	new	PROPN
hssr-275	183	8	jersey	jersey	PROPN
hssr-275	183	9	:	:	PUNCT
hssr-275	183	10	prentice	prentice	PROPN
hssr-275	183	11	hall	hall	PROPN
hssr-275	183	12	.	.	PUNCT
hssr-275	184	1	lamb	lamb	PROPN
hssr-275	184	2	,	,	PUNCT
hssr-275	184	3	c.	c.	PROPN
hssr-275	184	4	w.	w.	PROPN
hssr-275	184	5	,	,	PUNCT
hssr-275	184	6	&	&	CCONJ
hssr-275	184	7	hair	hair	NOUN
hssr-275	184	8	,	,	PUNCT
hssr-275	184	9	j.	j.	PROPN
hssr-275	184	10	f.	f.	PROPN
hssr-275	184	11	(	(	PUNCT
hssr-275	184	12	2006	2006	NUM
hssr-275	184	13	)	)	PUNCT
hssr-275	184	14	.	.	PUNCT
hssr-275	185	1	the	the	DET
hssr-275	185	2	coca	coca	PROPN
hssr-275	185	3	cola	cola	PROPN
hssr-275	185	4	company	company	NOUN
hssr-275	185	5	’s	’s	PART
hssr-275	185	6	product	product	NOUN
hssr-275	185	7	consist	consist	NOUN
hssr-275	185	8	of	of	ADP
hssr-275	185	9	beverage	beverage	NOUN
hssr-275	185	10	.	.	PUNCT
hssr-275	186	1	new	new	PROPN
hssr-275	186	2	jersey	jersey	PROPN
hssr-275	186	3	:	:	PUNCT
hssr-275	186	4	prentice	prentice	PROPN
hssr-275	186	5	hall	hall	PROPN
hssr-275	186	6	,	,	PUNCT
hssr-275	186	7	inc	inc	PROPN
hssr-275	186	8	.	.	PROPN
hssr-275	186	9	lee	lee	PROPN
hssr-275	186	10	,	,	PUNCT
hssr-275	186	11	s.	s.	PROPN
hssr-275	186	12	s.	s.	PROPN
hssr-275	186	13	(	(	PUNCT
hssr-275	186	14	2004	2004	NUM
hssr-275	186	15	)	)	PUNCT
hssr-275	186	16	.	.	PUNCT
hssr-275	187	1	college	college	NOUN
hssr-275	187	2	student	student	NOUN
hssr-275	187	3	’s	’s	PART
hssr-275	187	4	perception	perception	NOUN
hssr-275	187	5	and	and	CCONJ
hssr-275	187	6	preference	preference	NOUN
hssr-275	187	7	of	of	ADP
hssr-275	187	8	brand	brand	NOUN
hssr-275	187	9	name	name	NOUN
hssr-275	187	10	food	food	NOUN
hssr-275	187	11	service	service	NOUN
hssr-275	187	12	,	,	PUNCT
hssr-275	187	13	master	master	NOUN
hssr-275	187	14	thesis	thesis	NOUN
hssr-275	187	15	,	,	PUNCT
hssr-275	187	16	oklahoma	oklahoma	PROPN
hssr-275	187	17	state	state	PROPN
hssr-275	187	18	university	university	PROPN
hssr-275	187	19	,	,	PUNCT
hssr-275	187	20	usa	usa	PROPN
hssr-275	187	21	.	.	PROPN
hssr-275	187	22	lewis	lewis	PROPN
hssr-275	187	23	,	,	PUNCT
hssr-275	187	24	r.	r.	PROPN
hssr-275	187	25	(	(	PUNCT
hssr-275	187	26	1981	1981	NUM
hssr-275	187	27	)	)	PUNCT
hssr-275	187	28	.	.	PUNCT
hssr-275	188	1	restaurant	restaurant	NOUN
hssr-275	188	2	advertising	advertising	PROPN
hssr-275	188	3	:	:	PUNCT
hssr-275	188	4	appeal	appeal	NOUN
hssr-275	188	5	and	and	CCONJ
hssr-275	188	6	customer	customer	NOUN
hssr-275	188	7	intention	intention	NOUN
hssr-275	188	8	.	.	PUNCT
hssr-275	189	1	journal	journal	NOUN
hssr-275	189	2	of	of	ADP
hssr-275	189	3	advertising	advertising	NOUN
hssr-275	189	4	research	research	NOUN
hssr-275	189	5	,	,	PUNCT
hssr-275	189	6	21(5	21(5	NUM
hssr-275	189	7	)	)	PUNCT
hssr-275	189	8	69	69	NUM
hssr-275	189	9	.	.	PUNCT
hssr-275	190	1	mary	mary	PROPN
hssr-275	190	2	,	,	PUNCT
hssr-275	190	3	l.	l.	PROPN
hssr-275	190	4	t.	t.	PROPN
hssr-275	190	5	(	(	PUNCT
hssr-275	190	6	2013	2013	NUM
hssr-275	190	7	)	)	PUNCT
hssr-275	190	8	.	.	PUNCT
hssr-275	191	1	the	the	DET
hssr-275	191	2	assessment	assessment	NOUN
hssr-275	191	3	of	of	ADP
hssr-275	191	4	service	service	NOUN
hssr-275	191	5	quality	quality	NOUN
hssr-275	191	6	and	and	CCONJ
hssr-275	191	7	customer	customer	NOUN
hssr-275	191	8	satisfaction	satisfaction	NOUN
hssr-275	191	9	using	use	VERB
hssr-275	191	10	servqual	servqual	ADJ
hssr-275	191	11	model	model	NOUN
hssr-275	191	12	:	:	PUNCT
hssr-275	191	13	a	a	DET
hssr-275	191	14	case	case	NOUN
hssr-275	191	15	study	study	NOUN
hssr-275	191	16	of	of	ADP
hssr-275	191	17	ttcl	ttcl	NOUN
hssr-275	191	18	.	.	PUNCT
hssr-275	192	1	university	university	NOUN
hssr-275	192	2	of	of	ADP
hssr-275	192	3	tanzania	tanzania	PROPN
hssr-275	192	4	.	.	PUNCT
hssr-275	193	1	chapter	chapter	NOUN
hssr-275	193	2	2	2	NUM
hssr-275	193	3	,	,	PUNCT
hssr-275	193	4	page	page	NOUN
hssr-275	193	5	20	20	NUM
hssr-275	193	6	-	-	SYM
hssr-275	193	7	35	35	NUM
hssr-275	193	8	.	.	PUNCT
hssr-275	194	1	morse	morse	PROPN
hssr-275	194	2	,	,	PUNCT
hssr-275	194	3	n.c	n.c	PROPN
hssr-275	194	4	(	(	PUNCT
hssr-275	194	5	1953	1953	NUM
hssr-275	194	6	)	)	PUNCT
hssr-275	194	7	.	.	PUNCT
hssr-275	195	1	satisfaction	satisfaction	NOUN
hssr-275	195	2	in	in	ADP
hssr-275	195	3	a	a	DET
hssr-275	195	4	white	white	ADJ
hssr-275	195	5	-	-	PUNCT
hssr-275	195	6	collar	collar	NOUN
hssr-275	195	7	job	job	NOUN
hssr-275	195	8	.	.	PUNCT
hssr-275	196	1	michigan	michigan	PROPN
hssr-275	196	2	:	:	PUNCT
hssr-275	197	1	university	university	NOUN
hssr-275	197	2	of	of	ADP
hssr-275	197	3	michigan	michigan	PROPN
hssr-275	197	4	press	press	PROPN
hssr-275	197	5	.	.	PUNCT
hssr-275	198	1	nguyen	nguyen	NOUN
hssr-275	198	2	,	,	PUNCT
hssr-275	198	3	n.	n.	NOUN
hssr-275	198	4	,	,	PUNCT
hssr-275	198	5	&	&	CCONJ
hssr-275	198	6	leblanc	leblanc	PROPN
hssr-275	198	7	(	(	PUNCT
hssr-275	198	8	2002	2002	NUM
hssr-275	198	9	)	)	PUNCT
hssr-275	198	10	.	.	PUNCT
hssr-275	199	1	contact	contact	NOUN
hssr-275	199	2	personnel	personnel	NOUN
hssr-275	199	3	,	,	PUNCT
hssr-275	199	4	physical	physical	ADJ
hssr-275	199	5	environment	environment	NOUN
hssr-275	199	6	and	and	CCONJ
hssr-275	199	7	the	the	DET
hssr-275	199	8	perceived	perceive	VERB
hssr-275	199	9	corporate	corporate	ADJ
hssr-275	199	10	image	image	NOUN
hssr-275	199	11	of	of	ADP
hssr-275	199	12	intangible	intangible	ADJ
hssr-275	199	13	services	service	NOUN
hssr-275	199	14	by	by	ADP
hssr-275	199	15	new	new	ADJ
hssr-275	199	16	clients	client	NOUN
hssr-275	199	17	.	.	PUNCT
hssr-275	200	1	international	international	ADJ
hssr-275	200	2	journal	journal	PROPN
hssr-275	200	3	of	of	ADP
hssr-275	200	4	service	service	NOUN
hssr-275	200	5	industry	industry	NOUN
hssr-275	200	6	management	management	NOUN
hssr-275	200	7	,	,	PUNCT
hssr-275	200	8	13	13	NUM
hssr-275	200	9	,	,	PUNCT
hssr-275	200	10	242	242	NUM
hssr-275	200	11	-	-	SYM
hssr-275	200	12	262	262	NUM
hssr-275	200	13	.	.	PUNCT
hssr-275	201	1	https://doi.org/10.1108/09564230210431965	https://doi.org/10.1108/09564230210431965	PROPN
hssr-275	201	2	nunnally	nunnally	ADV
hssr-275	201	3	,	,	PUNCT
hssr-275	201	4	j.	j.	PROPN
hssr-275	201	5	c.	c.	PROPN
hssr-275	201	6	,	,	PUNCT
hssr-275	201	7	&	&	CCONJ
hssr-275	201	8	bernstein	bernstein	PROPN
hssr-275	201	9	,	,	PUNCT
hssr-275	201	10	i.	i.	PROPN
hssr-275	201	11	h.	h.	PROPN
hssr-275	201	12	(	(	PUNCT
hssr-275	201	13	1994	1994	NUM
hssr-275	201	14	)	)	PUNCT
hssr-275	201	15	.	.	PUNCT
hssr-275	202	1	the	the	DET
hssr-275	202	2	assessment	assessment	NOUN
hssr-275	202	3	of	of	ADP
hssr-275	202	4	reliability	reliability	NOUN
hssr-275	202	5	.	.	PUNCT
hssr-275	203	1	psychometric	psychometric	ADJ
hssr-275	203	2	theory	theory	NOUN
hssr-275	203	3	,	,	PUNCT
hssr-275	203	4	3(1	3(1	NUM
hssr-275	203	5	)	)	PUNCT
hssr-275	203	6	,	,	PUNCT
hssr-275	203	7	248	248	NUM
hssr-275	203	8	-	-	SYM
hssr-275	203	9	292	292	NUM
hssr-275	203	10	.	.	PUNCT
hssr-275	204	1	hssr.ideasspread.org	hssr.ideasspread.org	ADJ
hssr-275	204	2	humanities	humanity	NOUN
hssr-275	204	3	and	and	CCONJ
hssr-275	204	4	social	social	ADJ
hssr-275	204	5	science	science	NOUN
hssr-275	204	6	research	research	NOUN
hssr-275	204	7	vol	vol	NOUN
hssr-275	204	8	.	.	PROPN
hssr-275	205	1	2	2	NUM
hssr-275	205	2	,	,	PUNCT
hssr-275	205	3	no	no	INTJ
hssr-275	205	4	.	.	NOUN
hssr-275	205	5	2	2	NUM
hssr-275	205	6	;	;	PUNCT
hssr-275	205	7	2019	2019	NUM
hssr-275	205	8	8	8	NUM
hssr-275	205	9	published	publish	VERB
hssr-275	205	10	by	by	ADP
hssr-275	205	11	ideas	idea	NOUN
hssr-275	205	12	spread	spread	VERB
hssr-275	205	13	parasuraman	parasuraman	NOUN
hssr-275	205	14	,	,	PUNCT
hssr-275	205	15	v.	v.	ADP
hssr-275	205	16	a.	a.	PROPN
hssr-275	205	17	,	,	PUNCT
hssr-275	205	18	&	&	CCONJ
hssr-275	205	19	zeithaml	zeithaml	PROPN
hssr-275	205	20	,	,	PUNCT
hssr-275	205	21	l.	l.	PROPN
hssr-275	205	22	l.	l.	PROPN
hssr-275	205	23	b.	b.	PROPN
hssr-275	205	24	(	(	PUNCT
hssr-275	205	25	1988	1988	NUM
hssr-275	205	26	)	)	PUNCT
hssr-275	205	27	.	.	PUNCT
hssr-275	206	1	servqual	servqual	ADJ
hssr-275	206	2	:	:	PUNCT
hssr-275	206	3	a	a	DET
hssr-275	206	4	multiple	multiple	ADJ
hssr-275	206	5	-	-	PUNCT
hssr-275	206	6	item	item	NOUN
hssr-275	206	7	scale	scale	NOUN
hssr-275	206	8	for	for	ADP
hssr-275	206	9	measuring	measure	VERB
hssr-275	206	10	consumer	consumer	NOUN
hssr-275	206	11	perc	perc	NOUN
hssr-275	206	12	.	.	PUNCT
hssr-275	207	1	journal	journal	PROPN
hssr-275	207	2	of	of	ADP
hssr-275	207	3	retailing	retailing	NOUN
hssr-275	207	4	,	,	PUNCT
hssr-275	207	5	64(1	64(1	NUM
hssr-275	207	6	)	)	PUNCT
hssr-275	207	7	,	,	PUNCT
hssr-275	207	8	12	12	NUM
hssr-275	207	9	.	.	PUNCT
hssr-275	208	1	schlosser	schlosser	PROPN
hssr-275	208	2	,	,	PUNCT
hssr-275	208	3	e.	e.	PROPN
hssr-275	208	4	(	(	PUNCT
hssr-275	208	5	2012	2012	NUM
hssr-275	208	6	)	)	PUNCT
hssr-275	208	7	.	.	PUNCT
hssr-275	209	1	fast	fast	ADJ
hssr-275	209	2	food	food	NOUN
hssr-275	209	3	nation	nation	NOUN
hssr-275	209	4	.	.	PUNCT
hssr-275	210	1	boston	boston	PROPN
hssr-275	210	2	:	:	PUNCT
hssr-275	210	3	mariner	mariner	NOUN
hssr-275	210	4	books	books	PROPN
hssr-275	210	5	/	/	SYM
hssr-275	210	6	houghton	houghton	PROPN
hssr-275	210	7	mifflin	mifflin	PROPN
hssr-275	210	8	harcourt	harcourt	PROPN
hssr-275	210	9	.	.	PUNCT
hssr-275	211	1	schultz	schultz	PROPN
hssr-275	211	2	,	,	PUNCT
hssr-275	211	3	t.	t.	PROPN
hssr-275	211	4	w.	w.	PROPN
hssr-275	211	5	(	(	PUNCT
hssr-275	211	6	1993	1993	NUM
hssr-275	211	7	)	)	PUNCT
hssr-275	211	8	.	.	PUNCT
hssr-275	212	1	the	the	DET
hssr-275	212	2	economic	economic	ADJ
hssr-275	212	3	importance	importance	NOUN
hssr-275	212	4	of	of	ADP
hssr-275	212	5	human	human	ADJ
hssr-275	212	6	capital	capital	NOUN
hssr-275	212	7	in	in	ADP
hssr-275	212	8	modernisation	modernisation	NOUN
hssr-275	212	9	.	.	PUNCT
hssr-275	213	1	education	education	NOUN
hssr-275	213	2	and	and	CCONJ
hssr-275	213	3	economy	economy	NOUN
hssr-275	213	4	,	,	PUNCT
hssr-275	213	5	1(1	1(1	NUM
hssr-275	213	6	)	)	PUNCT
hssr-275	213	7	,	,	PUNCT
hssr-275	213	8	13	13	NUM
hssr-275	213	9	-	-	SYM
hssr-275	213	10	19	19	NUM
hssr-275	213	11	.	.	PUNCT
hssr-275	214	1	https://doi.org/10.1080/09645299300000003	https://doi.org/10.1080/09645299300000003	NOUN
hssr-275	214	2	shaharudin	shaharudin	NOUN
hssr-275	214	3	,	,	PUNCT
hssr-275	214	4	m.	m.	NOUN
hssr-275	214	5	r.	r.	PROPN
hssr-275	214	6	,	,	PUNCT
hssr-275	214	7	mansor	mansor	PROPN
hssr-275	214	8	,	,	PUNCT
hssr-275	214	9	s.	s.	PROPN
hssr-275	214	10	w.	w.	PROPN
hssr-275	214	11	,	,	PUNCT
hssr-275	214	12	&	&	CCONJ
hssr-275	214	13	elias	elias	PROPN
hssr-275	214	14	,	,	PUNCT
hssr-275	214	15	s.	s.	PROPN
hssr-275	214	16	j	j	PROPN
hssr-275	214	17	(	(	PUNCT
hssr-275	214	18	2011	2011	NUM
hssr-275	214	19	)	)	PUNCT
hssr-275	214	20	.	.	PUNCT
hssr-275	215	1	food	food	NOUN
hssr-275	215	2	quality	quality	NOUN
hssr-275	215	3	attributes	attribute	VERB
hssr-275	215	4	among	among	ADP
hssr-275	215	5	malaysia	malaysia	PROPN
hssr-275	215	6	’s	’s	PART
hssr-275	215	7	fast	fast	ADJ
hssr-275	215	8	food	food	NOUN
hssr-275	215	9	customer	customer	NOUN
hssr-275	215	10	.	.	PUNCT
hssr-275	216	1	international	international	ADJ
hssr-275	216	2	business	business	NOUN
hssr-275	216	3	and	and	CCONJ
hssr-275	216	4	management	management	NOUN
hssr-275	216	5	,	,	PUNCT
hssr-275	216	6	2(1	2(1	NUM
hssr-275	216	7	)	)	PUNCT
hssr-275	216	8	,	,	PUNCT
hssr-275	216	9	198	198	NUM
hssr-275	216	10	-	-	SYM
hssr-275	216	11	208	208	NUM
hssr-275	216	12	.	.	PUNCT
hssr-275	216	13	stevens	stevens	PROPN
hssr-275	216	14	,	,	PUNCT
hssr-275	216	15	p.	p.	NOUN
hssr-275	216	16	(	(	PUNCT
hssr-275	216	17	1995	1995	NUM
hssr-275	216	18	)	)	PUNCT
hssr-275	216	19	.	.	PUNCT
hssr-275	217	1	dineserv	dineserv	NOUN
hssr-275	217	2	:	:	PUNCT
hssr-275	217	3	a	a	DET
hssr-275	217	4	tool	tool	NOUN
hssr-275	217	5	for	for	ADP
hssr-275	217	6	measuring	measure	VERB
hssr-275	217	7	service	service	NOUN
hssr-275	217	8	quality	quality	NOUN
hssr-275	217	9	in	in	ADP
hssr-275	217	10	restaurants	restaurant	NOUN
hssr-275	217	11	.	.	PUNCT
hssr-275	218	1	cornell	cornell	PROPN
hssr-275	218	2	hotel	hotel	PROPN
hssr-275	218	3	and	and	CCONJ
hssr-275	218	4	restaurant	restaurant	NOUN
hssr-275	218	5	administration	administration	PROPN
hssr-275	218	6	quarterly	quarterly	PROPN
hssr-275	218	7	,	,	PUNCT
hssr-275	218	8	36(2	36(2	NUM
hssr-275	218	9	)	)	PUNCT
hssr-275	218	10	,	,	PUNCT
hssr-275	218	11	56	56	NUM
hssr-275	218	12	-	-	SYM
hssr-275	218	13	60	60	NUM
hssr-275	218	14	.	.	PUNCT
hssr-275	219	1	https://doi.org/10.1177/001088049503600226	https://doi.org/10.1177/001088049503600226	PROPN
hssr-275	219	2	struebing	struebe	VERB
hssr-275	219	3	,	,	PUNCT
hssr-275	219	4	l.	l.	PROPN
hssr-275	219	5	(	(	PUNCT
hssr-275	219	6	1996	1996	NUM
hssr-275	219	7	)	)	PUNCT
hssr-275	219	8	.	.	PUNCT
hssr-275	220	1	world	world	NOUN
hssr-275	220	2	-	-	PUNCT
hssr-275	220	3	out	out	ADP
hssr-275	220	4	-	-	PUNCT
hssr-275	220	5	mouth	mouth	NOUN
hssr-275	220	6	recommendation	recommendation	NOUN
hssr-275	220	7	promotes	promote	VERB
hssr-275	220	8	the	the	DET
hssr-275	220	9	service	service	NOUN
hssr-275	220	10	quality	quality	NOUN
hssr-275	220	11	.	.	PUNCT
hssr-275	221	1	quality	quality	NOUN
hssr-275	221	2	progress	progress	NOUN
hssr-275	221	3	,	,	PUNCT
hssr-275	221	4	29(10	29(10	NOUN
hssr-275	221	5	)	)	PUNCT
hssr-275	221	6	,	,	PUNCT
hssr-275	221	7	18	18	NUM
hssr-275	221	8	.	.	PUNCT
hssr-275	222	1	thomas	thomas	PROPN
hssr-275	222	2	,	,	PUNCT
hssr-275	222	3	d.	d.	PROPN
hssr-275	222	4	r.	r.	PROPN
hssr-275	222	5	(	(	PUNCT
hssr-275	222	6	2006	2006	NUM
hssr-275	222	7	)	)	PUNCT
hssr-275	222	8	.	.	PUNCT
hssr-275	223	1	a	a	DET
hssr-275	223	2	general	general	ADJ
hssr-275	223	3	inductive	inductive	ADJ
hssr-275	223	4	approach	approach	NOUN
hssr-275	223	5	for	for	ADP
hssr-275	223	6	analyzing	analyze	VERB
hssr-275	223	7	qualitative	qualitative	ADJ
hssr-275	223	8	evaluation	evaluation	NOUN
hssr-275	223	9	data	datum	NOUN
hssr-275	223	10	.	.	PUNCT
hssr-275	224	1	american	american	PROPN
hssr-275	224	2	journal	journal	PROPN
hssr-275	224	3	of	of	ADP
hssr-275	224	4	evaluation	evaluation	NOUN
hssr-275	224	5	,	,	PUNCT
hssr-275	224	6	27(2	27(2	NUM
hssr-275	224	7	)	)	PUNCT
hssr-275	224	8	,	,	PUNCT
hssr-275	224	9	237	237	NUM
hssr-275	224	10	-	-	SYM
hssr-275	224	11	246	246	NUM
hssr-275	224	12	.	.	PUNCT
hssr-275	225	1	https://doi.org/10.1177/1098214005283748	https://doi.org/10.1177/1098214005283748	X
hssr-275	225	2	timmerman	timmerman	PROPN
hssr-275	225	3	,	,	PUNCT
hssr-275	225	4	e.	e.	PROPN
hssr-275	225	5	m.	m.	PROPN
hssr-275	225	6	(	(	PUNCT
hssr-275	225	7	2001	2001	NUM
hssr-275	225	8	)	)	PUNCT
hssr-275	225	9	.	.	PUNCT
hssr-275	226	1	starting	start	VERB
hssr-275	226	2	from	from	ADP
hssr-275	226	3	scratch	scratch	NOUN
hssr-275	226	4	:	:	PUNCT
hssr-275	226	5	rethinking	rethink	VERB
hssr-275	226	6	brand	brand	NOUN
hssr-275	226	7	image	image	NOUN
hssr-275	226	8	research	research	NOUN
hssr-275	226	9	and	and	CCONJ
hssr-275	226	10	identifying	identify	VERB
hssr-275	226	11	cues	cue	NOUN
hssr-275	226	12	and	and	CCONJ
hssr-275	226	13	context	context	NOUN
hssr-275	226	14	as	as	ADP
hssr-275	226	15	influential	influential	ADJ
hssr-275	226	16	factors	factor	NOUN
hssr-275	226	17	.	.	PUNCT
hssr-275	227	1	asia	asia	PROPN
hssr-275	227	2	pacific	pacific	PROPN
hssr-275	227	3	advances	advance	VERB
hssr-275	227	4	in	in	ADP
hssr-275	227	5	consumer	consumer	NOUN
hssr-275	227	6	research	research	NOUN
hssr-275	227	7	,	,	PUNCT
hssr-275	227	8	4	4	NUM
hssr-275	227	9	,	,	PUNCT
hssr-275	227	10	151	151	NUM
hssr-275	227	11	-	-	SYM
hssr-275	227	12	161	161	NUM
hssr-275	227	13	.	.	PUNCT
hssr-275	228	1	vietnam	vietnam	PROPN
hssr-275	228	2	,	,	PUNCT
hssr-275	228	3	k.	k.	PROPN
hssr-275	228	4	(	(	PUNCT
hssr-275	228	5	2018	2018	NUM
hssr-275	228	6	)	)	PUNCT
hssr-275	228	7	.	.	PUNCT
hssr-275	229	1	history	history	NOUN
hssr-275	229	2	of	of	ADP
hssr-275	229	3	kfc	kfc	PROPN
hssr-275	229	4	|	|	PROPN
hssr-275	229	5	kfc	kfc	PROPN
hssr-275	229	6	vietnam	vietnam	PROPN
hssr-275	229	7	.	.	PUNCT
hssr-275	229	8	retrieved	retrieve	VERB
hssr-275	229	9	october	october	PROPN
hssr-275	229	10	12	12	NUM
hssr-275	229	11	,	,	PUNCT
hssr-275	229	12	2018	2018	NUM
hssr-275	229	13	,	,	PUNCT
hssr-275	229	14	from	from	ADP
hssr-275	229	15	https://kfcvietnam.com.vn/en/kfc-history.html	https://kfcvietnam.com.vn/en/kfc-history.html	PROPN
hssr-275	229	16	warren	warren	PROPN
hssr-275	229	17	.	.	PUNCT
hssr-275	230	1	k.	k.	PROPN
hssr-275	230	2	l.	l.	PROPN
hssr-275	230	3	(	(	PUNCT
hssr-275	230	4	2008	2008	NUM
hssr-275	230	5	)	)	PUNCT
hssr-275	230	6	.	.	PUNCT
hssr-275	231	1	kfc	kfc	PROPN
hssr-275	231	2	in	in	ADP
hssr-275	231	3	china	china	PROPN
hssr-275	231	4	:	:	PUNCT
hssr-275	231	5	secret	secret	ADJ
hssr-275	231	6	recipe	recipe	NOUN
hssr-275	231	7	for	for	ADP
hssr-275	231	8	success	success	NOUN
hssr-275	231	9	,	,	PUNCT
hssr-275	231	10	1st	1st	ADJ
hssr-275	231	11	edition	edition	NOUN
hssr-275	231	12	.	.	PUNCT
hssr-275	232	1	published	publish	VERB
hssr-275	232	2	:	:	PUNCT
hssr-275	232	3	wiley	wiley	PROPN
hssr-275	232	4	,	,	PUNCT
hssr-275	232	5	2008	2008	NUM
hssr-275	232	6	,	,	PUNCT
hssr-275	232	7	usa	usa	PROPN
hssr-275	232	8	.	.	PROPN
hssr-275	232	9	weiss	weiss	PROPN
hssr-275	232	10	,	,	PUNCT
hssr-275	232	11	r.	r.	PROPN
hssr-275	232	12	(	(	PUNCT
hssr-275	232	13	2003	2003	NUM
hssr-275	232	14	)	)	PUNCT
hssr-275	232	15	.	.	PUNCT
hssr-275	233	1	the	the	DET
hssr-275	233	2	relationship	relationship	NOUN
hssr-275	233	3	between	between	ADP
hssr-275	233	4	restaurant	restaurant	NOUN
hssr-275	233	5	attributes	attribute	VERB
hssr-275	233	6	satisfaction	satisfaction	NOUN
hssr-275	233	7	and	and	CCONJ
hssr-275	233	8	return	return	VERB
hssr-275	233	9	intent	intent	NOUN
hssr-275	233	10	in	in	ADP
hssr-275	233	11	u.s	u.s	PROPN
hssr-275	233	12	.	.	PROPN
hssr-275	233	13	theme	theme	NOUN
hssr-275	233	14	restaurants	restaurant	NOUN
hssr-275	233	15	,	,	PUNCT
hssr-275	233	16	university	university	NOUN
hssr-275	233	17	of	of	ADP
hssr-275	233	18	nevada	nevada	PROPN
hssr-275	233	19	,	,	PUNCT
hssr-275	233	20	usa	usa	PROPN
hssr-275	233	21	.	.	PROPN
hssr-275	233	22	wiles	wile	NOUN
hssr-275	233	23	,	,	PUNCT
hssr-275	233	24	r.	r.	PROPN
hssr-275	233	25	(	(	PUNCT
hssr-275	233	26	2013	2013	NUM
hssr-275	233	27	)	)	PUNCT
hssr-275	233	28	.	.	PUNCT
hssr-275	234	1	what	what	PRON
hssr-275	234	2	are	be	AUX
hssr-275	234	3	qualitative	qualitative	ADJ
hssr-275	234	4	research	research	NOUN
hssr-275	234	5	ethics	ethic	NOUN
hssr-275	234	6	?	?	PUNCT
hssr-275	235	1	cornwall	cornwall	NOUN
hssr-275	235	2	:	:	PUNCT
hssr-275	235	3	mpg	mpg	NOUN
hssr-275	235	4	books	book	NOUN
hssr-275	235	5	group	group	PROPN
hssr-275	235	6	.	.	PUNCT
hssr-275	236	1	wongmotha	wongmotha	PROPN
hssr-275	236	2	,	,	PUNCT
hssr-275	236	3	s.	s.	PROPN
hssr-275	236	4	(	(	PUNCT
hssr-275	236	5	2005	2005	NUM
hssr-275	236	6	)	)	PUNCT
hssr-275	236	7	.	.	PUNCT
hssr-275	237	1	consumer	consumer	NOUN
hssr-275	237	2	behaviour	behaviour	NOUN
hssr-275	237	3	analysis	analysis	NOUN
hssr-275	237	4	.	.	PUNCT
hssr-275	238	1	bangkok	bangkok	PROPN
hssr-275	238	2	:	:	PUNCT
hssr-275	238	3	a.	a.	PROPN
hssr-275	238	4	n.	n.	PROPN
hssr-275	238	5	printing	printing	NOUN
hssr-275	238	6	.	.	PUNCT
hssr-275	239	1	yee	yee	PROPN
hssr-275	239	2	,	,	PUNCT
hssr-275	239	3	r.	r.	PROPN
hssr-275	239	4	(	(	PUNCT
hssr-275	239	5	2007	2007	NUM
hssr-275	239	6	)	)	PUNCT
hssr-275	239	7	.	.	PUNCT
hssr-275	240	1	hotel	hotel	NOUN
hssr-275	240	2	and	and	CCONJ
hssr-275	240	3	restaurant	restaurant	NOUN
hssr-275	240	4	design	design	NOUN
hssr-275	240	5	.	.	PUNCT
hssr-275	241	1	1st	1st	ADJ
hssr-275	241	2	ed	ed	NOUN
hssr-275	241	3	.	.	PUNCT
hssr-275	242	1	new	new	PROPN
hssr-275	242	2	york	york	PROPN
hssr-275	242	3	:	:	PUNCT
hssr-275	242	4	visual	visual	ADJ
hssr-275	242	5	reference	reference	NOUN
hssr-275	242	6	publications	publication	NOUN
hssr-275	242	7	.	.	PUNCT
hssr-275	243	1	yin	yin	PROPN
hssr-275	243	2	,	,	PUNCT
hssr-275	243	3	r.	r.	PROPN
hssr-275	243	4	(	(	PUNCT
hssr-275	243	5	2003	2003	NUM
hssr-275	243	6	)	)	PUNCT
hssr-275	243	7	.	.	PUNCT
hssr-275	244	1	case	case	NOUN
hssr-275	244	2	study	study	NOUN
hssr-275	244	3	research	research	NOUN
hssr-275	244	4	:	:	PUNCT
hssr-275	244	5	design	design	NOUN
hssr-275	244	6	and	and	CCONJ
hssr-275	244	7	methods	method	NOUN
hssr-275	244	8	,	,	PUNCT
hssr-275	244	9	thousand	thousand	NUM
hssr-275	244	10	oaks	oak	NOUN
hssr-275	244	11	,	,	PUNCT
hssr-275	244	12	sage	sage	NOUN
hssr-275	244	13	.	.	PUNCT
hssr-275	245	1	yuksel	yuksel	ADJ
hssr-275	245	2	,	,	PUNCT
hssr-275	245	3	a.	a.	PROPN
hssr-275	245	4	,	,	PUNCT
hssr-275	245	5	&	&	CCONJ
hssr-275	245	6	remington	remington	PROPN
hssr-275	245	7	,	,	PUNCT
hssr-275	245	8	m.	m.	NOUN
hssr-275	245	9	(	(	PUNCT
hssr-275	245	10	1998	1998	NUM
hssr-275	245	11	)	)	PUNCT
hssr-275	245	12	.	.	PUNCT
hssr-275	246	1	customer	customer	NOUN
hssr-275	246	2	satisfaction	satisfaction	NOUN
hssr-275	246	3	measurement	measurement	NOUN
hssr-275	246	4	.	.	PUNCT
hssr-275	247	1	cornell	cornell	PROPN
hssr-275	247	2	hotel	hotel	PROPN
hssr-275	247	3	and	and	CCONJ
hssr-275	247	4	restaurant	restaurant	NOUN
hssr-275	247	5	administration	administration	PROPN
hssr-275	247	6	quarterly	quarterly	ADV
hssr-275	247	7	,	,	PUNCT
hssr-275	247	8	39(1	39(1	NUM
hssr-275	247	9	)	)	PUNCT
hssr-275	247	10	,	,	PUNCT
hssr-275	247	11	60	60	NUM
hssr-275	247	12	.	.	PUNCT
hssr-275	247	13	https://doi.org/10.1177/001088049803900611	https://doi.org/10.1177/001088049803900611	NOUN
hssr-275	247	14	zeithaml	zeithaml	PROPN
hssr-275	247	15	,	,	PUNCT
hssr-275	247	16	a.	a.	NOUN
hssr-275	247	17	v.	v.	PROPN
hssr-275	247	18	,	,	PUNCT
hssr-275	247	19	&	&	CCONJ
hssr-275	247	20	bitner	bitner	PROPN
hssr-275	247	21	,	,	PUNCT
hssr-275	247	22	j.	j.	PROPN
hssr-275	247	23	m.	m.	PROPN
hssr-275	247	24	(	(	PUNCT
hssr-275	247	25	2003	2003	NUM
hssr-275	247	26	)	)	PUNCT
hssr-275	247	27	.	.	PUNCT
hssr-275	248	1	services	service	NOUN
hssr-275	248	2	marketing	marketing	NOUN
hssr-275	248	3	,	,	PUNCT
hssr-275	248	4	new	new	PROPN
hssr-275	248	5	york	york	PROPN
hssr-275	248	6	:	:	PUNCT
hssr-275	248	7	mcgraw	mcgraw	PROPN
hssr-275	248	8	-	-	PUNCT
hssr-275	248	9	hill	hill	NOUN
hssr-275	248	10	.	.	PUNCT
hssr-275	249	1	copyrights	copyright	VERB
hssr-275	249	2	copyright	copyright	NOUN
hssr-275	249	3	for	for	ADP
hssr-275	249	4	this	this	DET
hssr-275	249	5	article	article	NOUN
hssr-275	249	6	is	be	AUX
hssr-275	249	7	retained	retain	VERB
hssr-275	249	8	by	by	ADP
hssr-275	249	9	the	the	DET
hssr-275	249	10	author(s	author(s	PROPN
hssr-275	249	11	)	)	PUNCT
hssr-275	249	12	,	,	PUNCT
hssr-275	249	13	with	with	ADP
hssr-275	249	14	first	first	ADJ
hssr-275	249	15	publication	publication	NOUN
hssr-275	249	16	rights	right	NOUN
hssr-275	249	17	granted	grant	VERB
hssr-275	249	18	to	to	ADP
hssr-275	249	19	the	the	DET
hssr-275	249	20	journal	journal	NOUN
hssr-275	249	21	.	.	PUNCT
hssr-275	250	1	this	this	PRON
hssr-275	250	2	is	be	AUX
hssr-275	250	3	an	an	DET
hssr-275	250	4	open	open	ADJ
hssr-275	250	5	-	-	PUNCT
hssr-275	250	6	access	access	NOUN
hssr-275	250	7	article	article	NOUN
hssr-275	250	8	distributed	distribute	VERB
hssr-275	250	9	under	under	ADP
hssr-275	250	10	the	the	DET
hssr-275	250	11	terms	term	NOUN
hssr-275	250	12	and	and	CCONJ
hssr-275	250	13	conditions	condition	NOUN
hssr-275	250	14	of	of	ADP
hssr-275	250	15	the	the	DET
hssr-275	250	16	creative	creative	ADJ
hssr-275	250	17	commons	common	NOUN
hssr-275	250	18	attribution	attribution	NOUN
hssr-275	250	19	license	license	NOUN
hssr-275	250	20	(	(	PUNCT
hssr-275	250	21	http://creativecommons.org/licenses/by/4.0/	http://creativecommons.org/licenses/by/4.0/	PROPN
hssr-275	250	22	)	)	PUNCT
hssr-275	250	23	.	.	PUNCT