id	sid	eid	entity	type
hassl-1163	1	1	430	CARDINAL
hassl-1163	1	2	2021	CARDINAL
hassl-1163	3	1	2021	CARDINAL
hassl-1163	3	2	9	CARDINAL
hassl-1163	3	3	4	CARDINAL
hassl-1163	4	1	430	CARDINAL
hassl-1163	4	2	438	CARDINAL
hassl-1163	4	3	2312-4318	CARDINAL
hassl-1163	4	4	2312-5659	DATE
hassl-1163	4	5	10.18488	CARDINAL
hassl-1163	4	6	2021	CARDINAL
hassl-1163	6	1	sarwoko2+ mohammad arief3	DATE
hassl-1163	6	2	nurfarida4	ORG
hassl-1163	6	3	malang	GPE
hassl-1163	6	4	indonesia	GPE
hassl-1163	7	1	1email	DATE
hassl-1163	7	2	4email	CARDINAL
hassl-1163	7	3	universitas trunojoyo madura	ORG
hassl-1163	7	4	indonesia	GPE
hassl-1163	8	1	3email	CARDINAL
hassl-1163	8	2	+628123227266	CARDINAL
hassl-1163	8	3	1 october 2021	CARDINAL
hassl-1163	8	4	17	CARDINAL
hassl-1163	8	5	3	CARDINAL
hassl-1163	8	6	20	CARDINAL
hassl-1163	8	7	december 2021	DATE
hassl-1163	8	8	keywords crm	ORG
hassl-1163	11	1	indonesia	GPE
hassl-1163	11	2	255	CARDINAL
hassl-1163	12	1	smartpls	ORG
hassl-1163	14	1	crm	ORG
hassl-1163	19	1	1	CARDINAL
hassl-1163	19	2	indonesia	GPE
hassl-1163	19	3	daily	DATE
hassl-1163	21	1	indonesia	GPE
hassl-1163	21	2	david	PERSON
hassl-1163	22	1	nielsen	ORG
hassl-1163	23	1	1.5%	PERCENT
hassl-1163	23	2	2.2%	PERCENT
hassl-1163	24	1	indonesian	NORP
hassl-1163	25	1	mailto:ritaindah@unikama.ac.id mailto:endiswk@unikama.ac.id mailto:ivanurdiana@unikama.ac.id	FAC
hassl-1163	25	2	social sciences letters	ORG
hassl-1163	25	3	2021	CARDINAL
hassl-1163	25	4	9(4	CARDINAL
hassl-1163	25	5	430	CARDINAL
hassl-1163	25	6	2021	CARDINAL
hassl-1163	29	1	cardozo, & ray	ORG
hassl-1163	29	2	2003	DATE
hassl-1163	33	1	crm	ORG
hassl-1163	33	2	one	CARDINAL
hassl-1163	33	3	wang & kim,	ORG
hassl-1163	33	4	2017	DATE
hassl-1163	34	1	bhat & darzi	ORG
hassl-1163	34	2	2016	DATE
hassl-1163	35	1	2013	DATE
hassl-1163	36	1	one	CARDINAL
hassl-1163	36	2	crm (bhat & darzi	ORG
hassl-1163	36	3	2016	DATE
hassl-1163	37	1	soltani	NORP
hassl-1163	37	2	zareie	GPE
hassl-1163	37	3	milani, & navimipour	ORG
hassl-1163	37	4	2018	DATE
hassl-1163	37	5	2017	CARDINAL
hassl-1163	37	6	wang	ORG
hassl-1163	37	7	yang, & chuang	ORG
hassl-1163	37	8	2020	DATE
hassl-1163	41	1	1.1	CARDINAL
hassl-1163	41	2	five	CARDINAL
hassl-1163	41	3	crm	ORG
hassl-1163	41	4	2017	DATE
hassl-1163	42	1	wang et al.	PERSON
hassl-1163	42	2	2020	DATE
hassl-1163	45	1	1.2	CARDINAL
hassl-1163	45	2	crm	ORG
hassl-1163	45	3	khodakarami & chan	ORG
hassl-1163	45	4	2014	DATE
hassl-1163	46	1	two	CARDINAL
hassl-1163	46	2	fidel	ORG
hassl-1163	46	3	schlesinger, & emilo	ORG
hassl-1163	46	4	2018	DATE
hassl-1163	46	5	2020	DATE
hassl-1163	46	6	lin	GPE
hassl-1163	46	7	chen, & chiu	ORG
hassl-1163	46	8	2010	DATE
hassl-1163	47	1	crm	ORG
hassl-1163	47	2	one	CARDINAL
hassl-1163	47	3	gil-gomez	ORG
hassl-1163	47	4	guerola-navarro	PERSON
hassl-1163	47	5	& lozano-quilis	ORG
hassl-1163	47	6	2020	DATE
hassl-1163	48	1	crm	ORG
hassl-1163	48	2	wang & kim,	ORG
hassl-1163	48	3	2017	DATE
hassl-1163	49	1	2020	DATE
hassl-1163	49	2	guo	PERSON
hassl-1163	49	3	2017	DATE
hassl-1163	52	1	social sciences letters	ORG
hassl-1163	52	2	2021	CARDINAL
hassl-1163	52	3	9(4	CARDINAL
hassl-1163	52	4	430	CARDINAL
hassl-1163	52	5	2021	CARDINAL
hassl-1163	54	1	1.3	CARDINAL
hassl-1163	55	1	1986	DATE
hassl-1163	55	2	kim & hoskisson	ORG
hassl-1163	55	3	2015	DATE
hassl-1163	55	4	2014	DATE
hassl-1163	55	5	urbancova	ORG
hassl-1163	55	6	2013	DATE
hassl-1163	56	1	1991	DATE
hassl-1163	58	1	lee & chu	ORG
hassl-1163	58	2	2011	DATE
hassl-1163	58	3	ferreira & fernandes	ORG
hassl-1163	58	4	2017	DATE
hassl-1163	59	1	kiyabo &	ORG
hassl-1163	59	2	2020	DATE
hassl-1163	59	3	yang	PERSON
hassl-1163	59	4	ishtiaq, & anwar,	ORG
hassl-1163	59	5	2018	DATE
hassl-1163	59	6	yasa	ORG
hassl-1163	59	7	giantari	GPE
hassl-1163	59	8	setini, & rahmayanti	ORG
hassl-1163	59	9	2020	DATE
hassl-1163	59	10	zainol & al mamun	ORG
hassl-1163	59	11	2018	DATE
hassl-1163	60	1	2015	DATE
hassl-1163	60	2	rua	GPE
hassl-1163	60	3	frança, & fernández ortiz	ORG
hassl-1163	60	4	2018	DATE
hassl-1163	65	1	1.4	CARDINAL
hassl-1163	65	2	crm	ORG
hassl-1163	65	3	2017	DATE
hassl-1163	65	4	lin et al.	PERSON
hassl-1163	65	5	2010	DATE
hassl-1163	65	6	wang et al.	PERSON
hassl-1163	65	7	2020	DATE
hassl-1163	66	1	inauen & schenker-wicki	ORG
hassl-1163	66	2	2011	DATE
hassl-1163	67	1	crm	ORG
hassl-1163	67	2	lin et al.	PERSON
hassl-1163	67	3	2010	DATE
hassl-1163	67	4	ramani & kumar	ORG
hassl-1163	67	5	2008	DATE
hassl-1163	69	1	2017	DATE
hassl-1163	70	1	2010	DATE
hassl-1163	72	1	crm	ORG
hassl-1163	75	1	h6	ORG
hassl-1163	77	1	crm	ORG
hassl-1163	78	1	1	CARDINAL
hassl-1163	81	1	social sciences letters	ORG
hassl-1163	81	2	2021	CARDINAL
hassl-1163	81	3	9(4	CARDINAL
hassl-1163	81	4	430	CARDINAL
hassl-1163	81	5	2021	CARDINAL
hassl-1163	83	1	2	CARDINAL
hassl-1163	83	2	2.1	CARDINAL
hassl-1163	87	1	255	CARDINAL
hassl-1163	87	2	east java	GPE
hassl-1163	87	3	indonesia	GPE
hassl-1163	87	4	four	CARDINAL
hassl-1163	87	5	15	CARDINAL
hassl-1163	88	1	2.2	CARDINAL
hassl-1163	88	2	wang et al	PERSON
hassl-1163	89	1	2020	DATE
hassl-1163	89	2	three	CARDINAL
hassl-1163	92	1	wang & feng	ORG
hassl-1163	92	2	2012	DATE
hassl-1163	92	3	one	CARDINAL
hassl-1163	95	1	2017	CARDINAL
hassl-1163	95	2	two	CARDINAL
hassl-1163	98	1	wang & feng	ORG
hassl-1163	98	2	2012	DATE
hassl-1163	99	1	five	CARDINAL
hassl-1163	99	2	1	CARDINAL
hassl-1163	99	3	5	CARDINAL
hassl-1163	100	1	2.3	CARDINAL
hassl-1163	104	1	3	CARDINAL
hassl-1163	104	2	first	ORDINAL
hassl-1163	104	3	1	CARDINAL
hassl-1163	104	4	2	CARDINAL
hassl-1163	105	1	1	CARDINAL
hassl-1163	105	2	more than 0.7	CARDINAL
hassl-1163	105	3	more than 0.7	CARDINAL
hassl-1163	106	1	more than 0.5	CARDINAL
hassl-1163	107	1	social sciences letters	ORG
hassl-1163	107	2	2021	CARDINAL
hassl-1163	107	3	9(4	CARDINAL
hassl-1163	107	4	430	CARDINAL
hassl-1163	107	5	2021	CARDINAL
hassl-1163	110	1	bp1 bp2 bp3	PERSON
hassl-1163	110	2	0.930 0.894 0.796	MONEY
hassl-1163	110	3	0.706	CARDINAL
hassl-1163	110	4	0.733	CARDINAL
hassl-1163	110	5	0.946 0.893	MONEY
hassl-1163	110	6	ca1 ca2	PERSON
hassl-1163	110	7	0.907	CARDINAL
hassl-1163	110	8	ic2	DATE
hassl-1163	110	9	0.847	MONEY
hassl-1163	111	1	2	CARDINAL
hassl-1163	111	2	0.635	CARDINAL
hassl-1163	112	1	table-2	PERSON
hassl-1163	113	1	0.706	CARDINAL
hassl-1163	113	2	0.224	CARDINAL
hassl-1163	113	3	0.737	MONEY
hassl-1163	113	4	0.469	CARDINAL
hassl-1163	113	5	0.635	CARDINAL
hassl-1163	114	1	ringle, & sarstedt,	ORG
hassl-1163	114	2	2011	DATE
hassl-1163	116	1	first	ORDINAL
hassl-1163	116	2	46.9%	PERCENT
hassl-1163	116	3	2	CARDINAL
hassl-1163	117	1	second	ORDINAL
hassl-1163	117	2	two	CARDINAL
hassl-1163	117	3	46%	PERCENT
hassl-1163	117	4	2011	DATE
hassl-1163	118	1	0.334	CARDINAL
hassl-1163	118	2	0.088	CARDINAL
hassl-1163	119	1	greater than zero	CARDINAL
hassl-1163	120	1	0.883	CARDINAL
hassl-1163	121	1	0.04	CARDINAL
hassl-1163	121	2	0.150	CARDINAL
hassl-1163	121	3	cohen	PERSON
hassl-1163	121	4	2013	DATE
hassl-1163	124	1	less than 0.05	CARDINAL
hassl-1163	124	2	3	CARDINAL
hassl-1163	124	3	0.165	CARDINAL
hassl-1163	124	4	0.006	CARDINAL
hassl-1163	126	1	0.685	CARDINAL
hassl-1163	126	2	2021	CARDINAL
hassl-1163	126	3	9(4	CARDINAL
hassl-1163	126	4	430	CARDINAL
hassl-1163	126	5	2021	CARDINAL
hassl-1163	128	1	h4	ORG
hassl-1163	129	1	0.600	CARDINAL
hassl-1163	132	1	0.165 2.761 0.006	QUANTITY
hassl-1163	132	2	0.113 2.687 0.007	QUANTITY
hassl-1163	132	3	0.685	CARDINAL
hassl-1163	132	4	6.286	MONEY
hassl-1163	132	5	h4	ORG
hassl-1163	132	6	0.600 12.669 0.000	QUANTITY
hassl-1163	134	1	0.217 5.569 0.000	MONEY
hassl-1163	134	2	h6	ORG
hassl-1163	136	1	0.113	CARDINAL
hassl-1163	136	2	0.007	CARDINAL
hassl-1163	137	1	0.217	CARDINAL
hassl-1163	137	2	h6	ORG
hassl-1163	138	1	indonesia	GPE
hassl-1163	142	1	bhat & darzi	ORG
hassl-1163	142	2	2016	DATE
hassl-1163	142	3	chengwu	ORG
hassl-1163	142	4	2020	DATE
hassl-1163	143	1	zhang et al.	PERSON
hassl-1163	143	2	2017	DATE
hassl-1163	146	1	social sciences letters	ORG
hassl-1163	146	2	2021	CARDINAL
hassl-1163	146	3	9(4	CARDINAL
hassl-1163	146	4	430	CARDINAL
hassl-1163	146	5	2021	CARDINAL
hassl-1163	150	1	2015	DATE
hassl-1163	150	2	rua et al.	PERSON
hassl-1163	150	3	2018	DATE
hassl-1163	150	4	yang et al.	PERSON
hassl-1163	150	5	2018	DATE
hassl-1163	150	6	yasa et al.	ORG
hassl-1163	150	7	2020	DATE
hassl-1163	150	8	zainol & al mamun	ORG
hassl-1163	150	9	2018	DATE
hassl-1163	152	1	crm	ORG
hassl-1163	158	1	lin et al.	PERSON
hassl-1163	158	2	2010	DATE
hassl-1163	158	3	wang et al.	PERSON
hassl-1163	158	4	2020	DATE
hassl-1163	159	1	4.	CARDINAL
hassl-1163	167	1	indonesia	GPE
hassl-1163	171	1	the ministry of education	ORG
hassl-1163	171	2	indonesia	GPE
hassl-1163	174	1	a.	PERSON
hassl-1163	174	2	cardozo, r., & ray	ORG
hassl-1163	174	3	s.	PERSON
hassl-1163	174	4	2003	DATE
hassl-1163	176	1	18(1	CARDINAL
hassl-1163	176	2	105–123	CARDINAL
hassl-1163	178	1	social sciences letters	ORG
hassl-1163	178	2	2021	CARDINAL
hassl-1163	178	3	9(4	CARDINAL
hassl-1163	178	4	430	CARDINAL
hassl-1163	178	5	2021	CARDINAL
hassl-1163	180	1	s., & jain	ORG
hassl-1163	180	2	r.	NORP
hassl-1163	180	3	2013	DATE
hassl-1163	182	1	retail & distribution management	ORG
hassl-1163	182	2	41	CARDINAL
hassl-1163	182	3	790–804	CARDINAL
hassl-1163	183	1	barney	PERSON
hassl-1163	183	2	j. b.	PERSON
hassl-1163	183	3	1986	DATE
hassl-1163	185	1	32(10	CARDINAL
hassl-1163	185	2	1231–1241	CARDINAL
hassl-1163	185	3	https://doi.org/10.1287/mnsc.32.10.1231	PERSON
hassl-1163	186	1	j. (	PERSON
hassl-1163	186	2	1991	DATE
hassl-1163	188	1	journal of management	ORG
hassl-1163	188	2	17(1	CARDINAL
hassl-1163	189	1	bhat	PERSON
hassl-1163	189	2	s. a.	PERSON
hassl-1163	189	3	m. a.	PERSON
hassl-1163	189	4	2016	CARDINAL
hassl-1163	191	1	international journal of bank	ORG
hassl-1163	191	2	388–410	CARDINAL
hassl-1163	192	1	chengwu	ORG
hassl-1163	192	2	s. u. n.	PERSON
hassl-1163	192	3	2020	DATE
hassl-1163	194	1	revista de cercetare si interventie sociala	PERSON
hassl-1163	194	2	69	DATE
hassl-1163	194	3	131–142	CARDINAL
hassl-1163	195	1	cohen	PERSON
hassl-1163	195	2	j. (	PERSON
hassl-1163	195	3	2013	DATE
hassl-1163	197	1	new york	GPE
hassl-1163	198	1	dervitsiotis	ORG
hassl-1163	198	2	k. n.	PERSON
hassl-1163	198	3	2010	DATE
hassl-1163	200	1	21(2	CARDINAL
hassl-1163	200	2	159–170	CARDINAL
hassl-1163	201	1	ferreira	PERSON
hassl-1163	201	2	j., & fernandes	ORG
hassl-1163	201	3	2017	CARDINAL
hassl-1163	203	1	21(5	CARDINAL
hassl-1163	203	2	1202–1217	CARDINAL
hassl-1163	203	3	fidel	PERSON
hassl-1163	203	4	schlesinger	PERSON
hassl-1163	203	5	w., & emilo	ORG
hassl-1163	203	6	2018	DATE
hassl-1163	205	1	22(07	CARDINAL
hassl-1163	205	2	1850055	DATE
hassl-1163	207	1	gil-gomez	PERSON
hassl-1163	207	2	guerola-navarro	PERSON
hassl-1163	207	3	r., & lozano-quilis	ORG
hassl-1163	207	4	j. a.	PERSON
hassl-1163	207	5	2020	DATE
hassl-1163	209	1	33(1	CARDINAL
hassl-1163	209	2	2733	CARDINAL
hassl-1163	210	1	j. f.	PERSON
hassl-1163	210	2	ringle	ORG
hassl-1163	210	3	2011	DATE
hassl-1163	212	1	19(2	DATE
hassl-1163	212	2	139	CARDINAL
hassl-1163	212	3	c. e.	PERSON
hassl-1163	212	4	m. a.	PERSON
hassl-1163	212	5	2015	CARDINAL
hassl-1163	214	1	36(6	CARDINAL
hassl-1163	214	2	831–850	CARDINAL
hassl-1163	214	3	https://doi.org/10.1002/smj.2247	ORG
hassl-1163	214	4	m., & schenker-wicki	ORG
hassl-1163	214	5	a.	PERSON
hassl-1163	214	6	2011	DATE
hassl-1163	216	1	european journal of innovation management	ORG
hassl-1163	216	2	14(4	CARDINAL
hassl-1163	216	3	496–520	CARDINAL
hassl-1163	216	4	khodakarami	PERSON
hassl-1163	216	5	f., & chan	ORG
hassl-1163	216	6	y. e.	PERSON
hassl-1163	216	7	2014	DATE
hassl-1163	218	1	information & management	ORG
hassl-1163	218	2	51(1	CARDINAL
hassl-1163	218	3	27	CARDINAL
hassl-1163	219	1	kim	PERSON
hassl-1163	219	2	r. e.	PERSON
hassl-1163	219	3	2015	DATE
hassl-1163	222	1	england	GPE
hassl-1163	223	1	k., & isaga	ORG
hassl-1163	223	2	2020	DATE
hassl-1163	225	1	9(1	CARDINAL
hassl-1163	225	2	1-15	CARDINAL
hassl-1163	226	1	lee	PERSON
hassl-1163	226	2	t., & chu	ORG
hassl-1163	226	3	w.	PERSON
hassl-1163	226	4	2011	DATE
hassl-1163	228	1	african journal of business management	ORG
hassl-1163	228	2	5(33	DATE
hassl-1163	228	3	12797–12809	CARDINAL
hassl-1163	230	1	lin	PERSON
hassl-1163	230	2	r.	NORP
hassl-1163	230	3	chen	PERSON
hassl-1163	230	4	r., & chiu	ORG
hassl-1163	230	5	k. k.	PERSON
hassl-1163	230	6	2010	DATE
hassl-1163	232	1	industrial management & data systems	ORG
hassl-1163	232	2	110(1	CARDINAL
hassl-1163	232	3	111–133	CARDINAL
hassl-1163	232	4	2014	DATE
hassl-1163	234	1	147	CARDINAL
hassl-1163	234	2	586–591	CARDINAL
hassl-1163	235	1	social sciences letters	ORG
hassl-1163	235	2	2021	CARDINAL
hassl-1163	235	3	9(4	CARDINAL
hassl-1163	235	4	430	CARDINAL
hassl-1163	235	5	2021	CARDINAL
hassl-1163	237	1	ramani	PERSON
hassl-1163	237	2	2008	DATE
hassl-1163	239	1	27	CARDINAL
hassl-1163	239	2	https://doi.org/10.1509/jmkg.72.1.027	NORP
hassl-1163	239	3	rua	PERSON
hassl-1163	239	4	frança, a., & fernández ortiz	ORG
hassl-1163	239	5	r.	PERSON
hassl-1163	239	6	2018	DATE
hassl-1163	241	1	22(2	CARDINAL
hassl-1163	241	2	257–279	CARDINAL
hassl-1163	242	1	https://doi.org/10.1108/jkm-07-20170267	NORP
hassl-1163	242	2	soltani	GPE
hassl-1163	242	3	z.	PERSON
hassl-1163	242	4	milani	ORG
hassl-1163	242	5	f. s.	PERSON
hassl-1163	242	6	n. j. (	PERSON
hassl-1163	242	7	2018	DATE
hassl-1163	244	1	29(2	CARDINAL
hassl-1163	244	2	237–246	CARDINAL
hassl-1163	245	1	urbancova	PERSON
hassl-1163	245	2	h.	PERSON
hassl-1163	245	3	2013	DATE
hassl-1163	247	1	5(1	CARDINAL
hassl-1163	247	2	2017	CARDINAL
hassl-1163	249	1	9(4	CARDINAL
hassl-1163	249	2	374–395	DATE
hassl-1163	250	1	wang	PERSON
hassl-1163	250	2	2012	DATE
hassl-1163	252	1	50(1	CARDINAL
hassl-1163	252	2	15–129	CARDINAL
hassl-1163	253	1	wang	PERSON
hassl-1163	253	2	z., & kim	ORG
hassl-1163	253	3	h. g.	PERSON
hassl-1163	253	4	2017	CARDINAL
hassl-1163	256	1	39	CARDINAL
hassl-1163	256	2	15	CARDINAL
hassl-1163	257	1	wang	ORG
hassl-1163	257	2	c.-c.	GPE
hassl-1163	257	3	yang	PERSON
hassl-1163	258	1	2020	DATE
hassl-1163	260	1	international journal of services technology	ORG
hassl-1163	260	2	26(6	CARDINAL
hassl-1163	260	3	538	CARDINAL
hassl-1163	260	4	yang	PERSON
hassl-1163	260	5	s.	PERSON
hassl-1163	260	6	ishtiaq	GPE
hassl-1163	260	7	m., & anwar	ORG
hassl-1163	260	8	2018	DATE
hassl-1163	262	1	11(3	CARDINAL
hassl-1163	262	2	35	DATE
hassl-1163	262	3	https://doi.org/10.3390/jrfm11030035	GPE
hassl-1163	263	1	n.	ORG
hassl-1163	263	2	giantari	GPE
hassl-1163	263	3	i.	PERSON
hassl-1163	263	4	setini	PERSON
hassl-1163	263	5	m., & rahmayanti	ORG
hassl-1163	263	6	2020	DATE
hassl-1163	265	1	10(12	CARDINAL
hassl-1163	265	2	2845-2848	DATE
hassl-1163	266	1	https://doi.org/10.5267/j.msl.2020.4.024	DATE
hassl-1163	266	2	zainol, n. r., & al mamun	ORG
hassl-1163	266	3	2018	DATE
hassl-1163	267	1	kelantan	GPE
hassl-1163	267	2	malaysia	GPE
hassl-1163	267	3	299	CARDINAL
hassl-1163	267	4	hu	PERSON
hassl-1163	267	5	m., & liu	PERSON
hassl-1163	267	6	w.	PERSON
hassl-1163	267	7	2017	CARDINAL
hassl-1163	269	1	37(3	CARDINAL
hassl-1163	269	2	229-240	CARDINAL
hassl-1163	270	1	social sciences letters	ORG