id	sid	eid	entity	type
hassl-2980	1	1	149	CARDINAL
hassl-2980	1	2	2022	CARDINAL
hassl-2980	3	1	nigerian	NORP
hassl-2980	3	2	anthony okoeguale1	PERSON
hassl-2980	3	3	onobhayedo2 1,2school	ORG
hassl-2980	3	4	pan-atlantic university	ORG
hassl-2980	3	5	nigeria	GPE
hassl-2980	4	1	1email	DATE
hassl-2980	4	2	2	CARDINAL
hassl-2980	4	3	18	CARDINAL
hassl-2980	4	4	7	CARDINAL
hassl-2980	4	5	29	CARDINAL
hassl-2980	4	6	april 2022	DATE
hassl-2980	7	1	nigeria	GPE
hassl-2980	8	1	nigeria	GPE
hassl-2980	11	1	300	CARDINAL
hassl-2980	12	1	nigeria	GPE
hassl-2980	14	1	one	CARDINAL
hassl-2980	14	2	nigeria	GPE
hassl-2980	16	1	1	CARDINAL
hassl-2980	16	2	first	ORDINAL
hassl-2980	16	3	us	GPE
hassl-2980	16	4	about two decades ago	DATE
hassl-2980	18	1	the years	DATE
hassl-2980	19	1	weitz	PERSON
hassl-2980	19	2	kraft,	ORG
hassl-2980	19	3	2010	DATE
hassl-2980	20	1	yoo & donthu	ORG
hassl-2980	20	2	2001	DATE
hassl-2980	21	1	matic & vojvodic	ORG
hassl-2980	21	2	2013	DATE
hassl-2980	22	1	nigeria	GPE
hassl-2980	23	1	konga	PERSON
hassl-2980	23	2	2012	DATE
hassl-2980	23	3	2014	DATE
hassl-2980	24	1	nigeria	GPE
hassl-2980	24	2	2022	CARDINAL
hassl-2980	25	1	10	CARDINAL
hassl-2980	25	2	2	CARDINAL
hassl-2980	26	1	149-160	CARDINAL
hassl-2980	27	1	2312-4318	CARDINAL
hassl-2980	27	2	2312-5659	DATE
hassl-2980	27	3	10.18488/73.v10i2.2980	CARDINAL
hassl-2980	27	4	2022	CARDINAL
hassl-2980	29	1	https://orcid.org/0000-0001-9171-2254 mailto:aokoeguale@pau.edu.ng mailto:ponobhayedo@pau.edu.ng	ORG
hassl-2980	29	2	social sciences letters	ORG
hassl-2980	29	3	2021	CARDINAL
hassl-2980	29	4	10(2	DATE
hassl-2980	29	5	149	CARDINAL
hassl-2980	29	6	2022	CARDINAL
hassl-2980	32	1	2014	DATE
hassl-2980	35	1	chuang & fan (	ORG
hassl-2980	35	2	2011	DATE
hassl-2980	36	1	the years	DATE
hassl-2980	37	1	egan	PERSON
hassl-2980	37	2	2007	DATE
hassl-2980	40	1	zeithaml, & berry	ORG
hassl-2980	40	2	1988	DATE
hassl-2980	42	1	luoh &	ORG
hassl-2980	42	2	2011	DATE
hassl-2980	45	1	nigerian	NORP
hassl-2980	46	1	1.1	CARDINAL
hassl-2980	47	1	1	CARDINAL
hassl-2980	47	2	nigeria	GPE
hassl-2980	48	1	2	CARDINAL
hassl-2980	49	1	1.2	CARDINAL
hassl-2980	50	1	1	CARDINAL
hassl-2980	51	1	nigeria	GPE
hassl-2980	52	1	2	CARDINAL
hassl-2980	53	1	2	CARDINAL
hassl-2980	54	1	oliver	PERSON
hassl-2980	54	2	1977	DATE
hassl-2980	55	1	edt	PERSON
hassl-2980	55	2	cdt	GPE
hassl-2980	55	3	ecm	ORG
hassl-2980	56	1	oliver	ORG
hassl-2980	56	2	1980	DATE
hassl-2980	56	3	patterson & johnson	ORG
hassl-2980	56	4	1997	DATE
hassl-2980	56	5	spreng & page	ORG
hassl-2980	56	6	2003	DATE
hassl-2980	57	1	edt	PERSON
hassl-2980	57	2	four	CARDINAL
hassl-2980	57	3	elkhani & bakri	ORG
hassl-2980	57	4	2012	DATE
hassl-2980	58	1	churchill jr & surprenant	ORG
hassl-2980	58	2	1982	DATE
hassl-2980	59	1	edt	PERSON
hassl-2980	59	2	two	CARDINAL
hassl-2980	60	1	first	ORDINAL
hassl-2980	61	1	second	ORDINAL
hassl-2980	61	2	first	ORDINAL
hassl-2980	62	1	social sciences letters	ORG
hassl-2980	62	2	2021	CARDINAL
hassl-2980	62	3	10(2	DATE
hassl-2980	62	4	149	CARDINAL
hassl-2980	62	5	2022	CARDINAL
hassl-2980	64	1	haistead	GPE
hassl-2980	64	2	hartman, & schmidt	ORG
hassl-2980	64	3	1994	DATE
hassl-2980	67	1	edt	PERSON
hassl-2980	67	2	one	CARDINAL
hassl-2980	68	1	bhattacherjee & premkumar	ORG
hassl-2980	68	2	2004	DATE
hassl-2980	76	1	ananthanarayanan parasuraman	PERSON
hassl-2980	76	2	zeithaml, & malhotra	ORG
hassl-2980	76	3	2005	DATE
hassl-2980	77	1	servqual	PERSON
hassl-2980	77	2	five	CARDINAL
hassl-2980	78	1	five	CARDINAL
hassl-2980	80	1	watson, & goodhue	ORG
hassl-2980	80	2	2002	DATE
hassl-2980	80	3	szymanski & hise	ORG
hassl-2980	80	4	2000	DATE
hassl-2980	80	5	wolfinbarger & gilly	ORG
hassl-2980	80	6	2003	DATE
hassl-2980	80	7	yoo & donthu	ORG
hassl-2980	80	8	2001	DATE
hassl-2980	81	1	zeithaml	PERSON
hassl-2980	81	2	2002	DATE
hassl-2980	82	1	2002	DATE
hassl-2980	83	1	2007	DATE
hassl-2980	83	2	first	ORDINAL
hassl-2980	85	1	1	CARDINAL
hassl-2980	87	1	2	CARDINAL
hassl-2980	88	1	3	CARDINAL
hassl-2980	89	1	ananthanarayanan parasuraman et al	PERSON
hassl-2980	90	1	2005	DATE
hassl-2980	91	1	22	CARDINAL
hassl-2980	91	2	four	CARDINAL
hassl-2980	92	1	2.1	CARDINAL
hassl-2980	92	2	egan	PERSON
hassl-2980	92	3	2007	DATE
hassl-2980	94	1	2011	DATE
hassl-2980	95	1	keller	PERSON
hassl-2980	95	2	2003	DATE
hassl-2980	96	1	dave,	PERSON
hassl-2980	96	2	2013	DATE
hassl-2980	97	1	coney, & best	ORG
hassl-2980	97	2	2001	DATE
hassl-2980	97	3	pearson, nelson	ORG
hassl-2980	97	4	2006	DATE
hassl-2980	97	5	2013	DATE
hassl-2980	97	6	yee & yazdanifard	ORG
hassl-2980	97	7	2014	DATE
hassl-2980	99	1	social sciences letters	ORG
hassl-2980	99	2	2021	CARDINAL
hassl-2980	99	3	10(2	DATE
hassl-2980	99	4	149	CARDINAL
hassl-2980	99	5	2022	CARDINAL
hassl-2980	101	1	three	CARDINAL
hassl-2980	101	2	first	ORDINAL
hassl-2980	102	1	one	CARDINAL
hassl-2980	104	1	yee & yazdanifard	ORG
hassl-2980	104	2	2014	DATE
hassl-2980	107	1	2013	DATE
hassl-2980	110	1	bamossy	PERSON
hassl-2980	110	2	askegaard, & hogg	ORG
hassl-2980	110	3	2009	DATE
hassl-2980	112	1	wilson	ORG
hassl-2980	112	2	zeithaml	PERSON
hassl-2980	112	3	2008	DATE
hassl-2980	113	1	nair & nair	ORG
hassl-2980	113	2	2013	DATE
hassl-2980	115	1	46	CARDINAL
hassl-2980	117	1	2.2	CARDINAL
hassl-2980	118	1	munroe & krishnan	ORG
hassl-2980	118	2	1983	DATE
hassl-2980	119	1	crosby	PERSON
hassl-2980	119	2	1979	DATE
hassl-2980	120	1	zeithaml, & berry	ORG
hassl-2980	120	2	1985	DATE
hassl-2980	122	1	abukhalifeh &	ORG
hassl-2980	122	2	2014	DATE
hassl-2980	125	1	crosby	PERSON
hassl-2980	125	2	1979	DATE
hassl-2980	126	1	juran & gryna	ORG
hassl-2980	126	2	1988	DATE
hassl-2980	128	1	1991	DATE
hassl-2980	131	1	becser	ORG
hassl-2980	131	2	2007	DATE
hassl-2980	132	1	garvin	PERSON
hassl-2980	132	2	1988	DATE
hassl-2980	132	3	five	CARDINAL
hassl-2980	132	4	social sciences letters	ORG
hassl-2980	132	5	2021	CARDINAL
hassl-2980	132	6	10(2	DATE
hassl-2980	132	7	149-160	CARDINAL
hassl-2980	132	8	2022	CARDINAL
hassl-2980	139	1	2001	DATE
hassl-2980	142	1	2.3	CARDINAL
hassl-2980	142	2	2007	DATE
hassl-2980	142	3	al.	PERSON
hassl-2980	142	4	1985	DATE
hassl-2980	143	1	becser	ORG
hassl-2980	143	2	2007	DATE
hassl-2980	145	1	abdullah, & rahman (	ORG
hassl-2980	145	2	2011	DATE
hassl-2980	147	1	lewis & booms	ORG
hassl-2980	147	2	1983	DATE
hassl-2980	149	1	smith & houston	ORG
hassl-2980	149	2	1982	DATE
hassl-2980	156	1	1985	DATE
hassl-2980	156	2	five	CARDINAL
hassl-2980	157	1	1	CARDINAL
hassl-2980	160	1	2	CARDINAL
hassl-2980	161	1	3	CARDINAL
hassl-2980	163	1	4.	CARDINAL
hassl-2980	163	2	2021	CARDINAL
hassl-2980	163	3	10(2	DATE
hassl-2980	163	4	149-160 154	CARDINAL
hassl-2980	163	5	2022	CARDINAL
hassl-2980	167	1	5	CARDINAL
hassl-2980	168	1	kotler & keller	ORG
hassl-2980	168	2	2012	DATE
hassl-2980	168	3	374	CARDINAL
hassl-2980	169	1	3	CARDINAL
hassl-2980	169	2	ross	PERSON
hassl-2980	169	3	2000	DATE
hassl-2980	172	1	nigeria	GPE
hassl-2980	172	2	about 99.05 million	CARDINAL
hassl-2980	172	3	statistica	ORG
hassl-2980	172	4	2021	CARDINAL
hassl-2980	174	1	300	CARDINAL
hassl-2980	174	2	two	CARDINAL
hassl-2980	177	1	2005	DATE
hassl-2980	178	1	nigeria	GPE
hassl-2980	179	1	first	ORDINAL
hassl-2980	179	2	300	CARDINAL
hassl-2980	180	1	first	ORDINAL
hassl-2980	181	1	second	ORDINAL
hassl-2980	187	1	4	CARDINAL
hassl-2980	188	1	1	CARDINAL
hassl-2980	189	1	237	CARDINAL
hassl-2980	189	2	63	CARDINAL
hassl-2980	189	3	300 4.1	CARDINAL
hassl-2980	190	1	1	CARDINAL
hassl-2980	190	2	only 237	CARDINAL
hassl-2980	190	3	300	CARDINAL
hassl-2980	191	1	4.2	CARDINAL
hassl-2980	192	1	rq1	ORG
hassl-2980	192	2	nigeria	GPE
hassl-2980	193	1	nigeria	GPE
hassl-2980	194	1	social sciences letters	ORG
hassl-2980	194	2	2021	CARDINAL
hassl-2980	194	3	10(2	DATE
hassl-2980	194	4	149	CARDINAL
hassl-2980	194	5	2022	CARDINAL
hassl-2980	196	1	2	CARDINAL
hassl-2980	196	2	43%	PERCENT
hassl-2980	197	1	konga	PERSON
hassl-2980	197	2	33%	PERCENT
hassl-2980	198	1	2%	PERCENT
hassl-2980	199	1	1%	PERCENT
hassl-2980	199	2	13%	PERCENT
hassl-2980	200	1	only one	CARDINAL
hassl-2980	201	1	207	CARDINAL
hassl-2980	202	1	2	CARDINAL
hassl-2980	203	1	3 1%	PERCENT
hassl-2980	203	2	9 4%	PERCENT
hassl-2980	203	3	102 43%	PERCENT
hassl-2980	203	4	4 2%	PERCENT
hassl-2980	203	5	78 33%	PERCENT
hassl-2980	203	6	1 0%	PERCENT
hassl-2980	203	7	5 2%	PERCENT
hassl-2980	203	8	5 2%	PERCENT
hassl-2980	203	9	30 13%	PERCENT
hassl-2980	203	10	237 100%	PERCENT
hassl-2980	205	1	one to five	CARDINAL
hassl-2980	206	1	five	CARDINAL
hassl-2980	207	1	five	CARDINAL
hassl-2980	210	1	3	CARDINAL
hassl-2980	211	1	more than one	CARDINAL
hassl-2980	211	2	two	CARDINAL
hassl-2980	212	1	1	CARDINAL
hassl-2980	212	2	3	CARDINAL
hassl-2980	213	1	3.43 5.00 68.60%	PERCENT
hassl-2980	213	2	3.13	CARDINAL
hassl-2980	213	3	62.60%	PERCENT
hassl-2980	213	4	3.11 5.00 62.20%	PERCENT
hassl-2980	213	5	2.95	CARDINAL
hassl-2980	213	6	5.00 59%	PERCENT
hassl-2980	213	7	2.59 5.00 51.80%	PERCENT
hassl-2980	213	8	3.37 5.00 67.40%	PERCENT
hassl-2980	213	9	3.12 5.00 62.40%	PERCENT
hassl-2980	213	10	3.36 5.00 67.20%	PERCENT
hassl-2980	213	11	25.06	CARDINAL
hassl-2980	213	12	40.0 62.65%	PERCENT
hassl-2980	213	13	1	CARDINAL
hassl-2980	213	14	207	CARDINAL
hassl-2980	213	15	237	CARDINAL
hassl-2980	214	1	2	CARDINAL
hassl-2980	214	2	25.06	CARDINAL
hassl-2980	215	1	3.43	CARDINAL
hassl-2980	216	1	3.37	CARDINAL
hassl-2980	217	1	3.36	CARDINAL
hassl-2980	218	1	3.13	CARDINAL
hassl-2980	219	1	3.12	CARDINAL
hassl-2980	220	1	3.11	CARDINAL
hassl-2980	221	1	2.95	CARDINAL
hassl-2980	222	1	2.59	CARDINAL
hassl-2980	223	1	100	CARDINAL
hassl-2980	224	1	social sciences letters	ORG
hassl-2980	224	2	2021	CARDINAL
hassl-2980	224	3	10(2	DATE
hassl-2980	224	4	149	CARDINAL
hassl-2980	224	5	2022	CARDINAL
hassl-2980	226	1	68.60%	PERCENT
hassl-2980	227	1	67.40%	PERCENT
hassl-2980	228	1	67.20%	PERCENT
hassl-2980	228	2	62.60%	PERCENT
hassl-2980	229	1	62.40%	PERCENT
hassl-2980	229	2	62.20%	PERCENT
hassl-2980	230	1	59%	PERCENT
hassl-2980	230	2	51.80%	PERCENT
hassl-2980	231	1	62.65%	PERCENT
hassl-2980	232	1	62.65%	PERCENT
hassl-2980	233	1	1	CARDINAL
hassl-2980	235	1	1	CARDINAL
hassl-2980	237	1	4	CARDINAL
hassl-2980	239	1	133 56%	PERCENT
hassl-2980	239	2	104 44%	PERCENT
hassl-2980	239	3	237 100%	PERCENT
hassl-2980	239	4	4	CARDINAL
hassl-2980	239	5	56%	PERCENT
hassl-2980	239	6	44%	PERCENT
hassl-2980	240	1	5	CARDINAL
hassl-2980	241	1	16–25 63 27%	PERCENT
hassl-2980	241	2	128 54%	PERCENT
hassl-2980	241	3	36–45 35	DATE
hassl-2980	241	4	15%	PERCENT
hassl-2980	241	5	46	DATE
hassl-2980	241	6	above 11 5%	PERCENT
hassl-2980	241	7	237 100%	PERCENT
hassl-2980	241	8	5	CARDINAL
hassl-2980	241	9	27%	PERCENT
hassl-2980	241	10	16–25	CARDINAL
hassl-2980	241	11	54%	PERCENT
hassl-2980	241	12	26–35	CARDINAL
hassl-2980	241	13	15%	PERCENT
hassl-2980	241	14	36–45	CARDINAL
hassl-2980	241	15	5%	PERCENT
hassl-2980	241	16	46	DATE
hassl-2980	242	1	6	CARDINAL
hassl-2980	244	1	153 65%	PERCENT
hassl-2980	244	2	84 35%	PERCENT
hassl-2980	244	3	237 100%	PERCENT
hassl-2980	244	4	social sciences letters	ORG
hassl-2980	244	5	2021	CARDINAL
hassl-2980	244	6	10(2	DATE
hassl-2980	244	7	149	CARDINAL
hassl-2980	244	8	2022	CARDINAL
hassl-2980	246	1	6	CARDINAL
hassl-2980	246	2	65%	PERCENT
hassl-2980	246	3	35%	PERCENT
hassl-2980	247	1	7	CARDINAL
hassl-2980	248	1	1 0%	PERCENT
hassl-2980	248	2	24 10%	PERCENT
hassl-2980	248	3	212 89%	PERCENT
hassl-2980	248	4	237 100%	PERCENT
hassl-2980	248	5	7	CARDINAL
hassl-2980	248	6	89%	PERCENT
hassl-2980	248	7	10%	PERCENT
hassl-2980	248	8	only one	CARDINAL
hassl-2980	249	1	8	CARDINAL
hassl-2980	250	1	142 60%	PERCENT
hassl-2980	250	2	35 15%	PERCENT
hassl-2980	250	3	60 25%	PERCENT
hassl-2980	250	4	237 100%	PERCENT
hassl-2980	250	5	8	CARDINAL
hassl-2980	250	6	60%	PERCENT
hassl-2980	250	7	15%	PERCENT
hassl-2980	250	8	25%	PERCENT
hassl-2980	251	1	9	CARDINAL
hassl-2980	252	1	98 41%	PERCENT
hassl-2980	252	2	139 59%	PERCENT
hassl-2980	252	3	237 100%	PERCENT
hassl-2980	252	4	9	CARDINAL
hassl-2980	252	5	41%	PERCENT
hassl-2980	252	6	59%	PERCENT
hassl-2980	252	7	10	CARDINAL
hassl-2980	254	1	107 45%	PERCENT
hassl-2980	254	2	55%	PERCENT
hassl-2980	254	3	237 100%	PERCENT
hassl-2980	254	4	10	CARDINAL
hassl-2980	254	5	55%	PERCENT
hassl-2980	254	6	nigeria	GPE
hassl-2980	255	1	45%	PERCENT
hassl-2980	256	1	11	CARDINAL
hassl-2980	258	1	11 5%	PERCENT
hassl-2980	258	2	weekly	DATE
hassl-2980	258	3	18 8%	PERCENT
hassl-2980	258	4	monthly	DATE
hassl-2980	258	5	64 27%	PERCENT
hassl-2980	258	6	quarterly	DATE
hassl-2980	258	7	29 12%	PERCENT
hassl-2980	258	8	half-yearly 9	DATE
hassl-2980	258	9	6 3%	PERCENT
hassl-2980	258	10	1 0%	PERCENT
hassl-2980	258	11	2 1%	PERCENT
hassl-2980	258	12	18 8%	PERCENT
hassl-2980	258	13	49 21%	PERCENT
hassl-2980	258	14	30 13%	PERCENT
hassl-2980	258	15	237 100%	PERCENT
hassl-2980	258	16	social sciences letters	ORG
hassl-2980	258	17	2021	CARDINAL
hassl-2980	258	18	10(2	DATE
hassl-2980	258	19	149-160	CARDINAL
hassl-2980	258	20	2022	CARDINAL
hassl-2980	260	1	11	CARDINAL
hassl-2980	260	2	5%	PERCENT
hassl-2980	260	3	daily	DATE
hassl-2980	260	4	8%	PERCENT
hassl-2980	260	5	weekly	DATE
hassl-2980	260	6	27%	PERCENT
hassl-2980	260	7	monthly	DATE
hassl-2980	260	8	3%	PERCENT
hassl-2980	260	9	yearly	DATE
hassl-2980	260	10	12%	PERCENT
hassl-2980	260	11	quarterly	DATE
hassl-2980	260	12	4%	PERCENT
hassl-2980	260	13	half-yearly	DATE
hassl-2980	260	14	1%	PERCENT
hassl-2980	260	15	8%	PERCENT
hassl-2980	260	16	21%	PERCENT
hassl-2980	260	17	13%	PERCENT
hassl-2980	261	1	only one	CARDINAL
hassl-2980	262	1	12	CARDINAL
hassl-2980	264	1	75 32%	PERCENT
hassl-2980	264	2	124 52%	PERCENT
hassl-2980	264	3	8 3%	PERCENT
hassl-2980	264	4	30 13%	PERCENT
hassl-2980	264	5	237 100%	PERCENT
hassl-2980	264	6	12	CARDINAL
hassl-2980	264	7	32%	PERCENT
hassl-2980	264	8	52%	PERCENT
hassl-2980	264	9	3%	PERCENT
hassl-2980	265	1	5	CARDINAL
hassl-2980	272	1	nigeria	GPE
hassl-2980	273	1	62.65%	PERCENT
hassl-2980	274	1	68.60%	PERCENT
hassl-2980	277	1	6	CARDINAL
hassl-2980	277	2	nigeria	GPE
hassl-2980	285	1	a. n., & mat	PERSON
hassl-2980	285	2	s. p. a.	PERSON
hassl-2980	285	3	2014	DATE
hassl-2980	286	1	petra	GPE
hassl-2980	286	2	aqaba	GPE
hassl-2980	286	3	jordan	GPE
hassl-2980	287	1	international journal of tourism & hospitality	ORG
hassl-2980	287	2	1(1	CARDINAL
hassl-2980	287	3	51-60	CARDINAL
hassl-2980	288	1	becser	ORG
hassl-2980	288	2	2007	DATE
hassl-2980	290	1	budapest:	ORG
hassl-2980	291	1	corvinus unversity of budapest	ORG
hassl-2980	292	1	social sciences letters	ORG
hassl-2980	292	2	2021	CARDINAL
hassl-2980	292	3	10(2	DATE
hassl-2980	292	4	149-160 159	CARDINAL
hassl-2980	292	5	2022	CARDINAL
hassl-2980	294	1	bhattacherjee	GPE
hassl-2980	294	2	a., & premkumar	ORG
hassl-2980	294	3	2004	DATE
hassl-2980	296	1	quarterly	DATE
hassl-2980	296	2	28(2	GPE
hassl-2980	296	3	229	CARDINAL
hassl-2980	297	1	2007	DATE
hassl-2980	299	1	8(1	CARDINAL
hassl-2980	299	2	101	CARDINAL
hassl-2980	300	1	chuang	PERSON
hassl-2980	301	1	2011	DATE
hassl-2980	303	1	african journal of business management	ORG
hassl-2980	303	2	5(22	CARDINAL
hassl-2980	303	3	9522-9529	DATE
hassl-2980	304	1	churchill jr, g. a.	PERSON
hassl-2980	304	2	1982	DATE
hassl-2980	306	1	491	CARDINAL
hassl-2980	307	1	crosby	PERSON
hassl-2980	307	2	1979	DATE
hassl-2980	309	1	new york	GPE
hassl-2980	309	2	american	NORP
hassl-2980	310	1	š.	GPE
hassl-2980	310	2	slobodan	GPE
hassl-2980	310	3	đ.	GPE
hassl-2980	310	4	dragan	PERSON
hassl-2980	310	5	m.	PERSON
hassl-2980	310	6	l., & milan	ORG
hassl-2980	310	7	m. (2011	PERSON
hassl-2980	312	1	56th	ORDINAL
hassl-2980	312	2	belgrade	GPE
hassl-2980	313	1	dave, g.	PERSON
hassl-2980	313	2	2013	DATE
hassl-2980	316	1	egan	PERSON
hassl-2980	316	2	j.	PERSON
hassl-2980	316	3	2007	DATE
hassl-2980	318	1	london	GPE
hassl-2980	319	1	thomson	PERSON
hassl-2980	319	2	elkhani	NORP
hassl-2980	319	3	n., & bakri, a.	ORG
hassl-2980	319	4	2012	DATE
hassl-2980	321	1	journal of information systems	ORG
hassl-2980	321	2	2(12	CARDINAL
hassl-2980	321	3	95	CARDINAL
hassl-2980	323	1	2014	DATE
hassl-2980	324	1	nigeria	GPE
hassl-2980	326	1	feigenbaum	ORG
hassl-2980	326	2	a. v.	PERSON
hassl-2980	326	3	1991	DATE
hassl-2980	328	1	mcgraw-hill	ORG
hassl-2980	329	1	garvin	GPE
hassl-2980	329	2	d. a.	PERSON
hassl-2980	329	3	1988	DATE
hassl-2980	331	1	new york	GPE
hassl-2980	332	1	haistead	GPE
hassl-2980	332	2	d.	NORP
hassl-2980	332	3	hartman	GPE
hassl-2980	332	4	s. l.	PERSON
hassl-2980	332	5	1994	DATE
hassl-2980	334	1	the academy of marketing science	ORG
hassl-2980	334	2	2(22	CARDINAL
hassl-2980	334	3	114	CARDINAL
hassl-2980	334	4	https://doi.org/10.1177/0092070394222002	PERSON
hassl-2980	335	1	hawkins	PERSON
hassl-2980	335	2	d. i.	PERSON
hassl-2980	335	3	coney	PERSON
hassl-2980	335	4	k. a.	PERSON
hassl-2980	335	5	r. j.	PERSON
hassl-2980	335	6	2001	DATE
hassl-2980	337	1	new york	GPE
hassl-2980	337	2	mcgraw hill	ORG
hassl-2980	338	1	hoyle	GPE
hassl-2980	338	2	2001	DATE
hassl-2980	339	1	iso 9000	ORG
hassl-2980	340	1	oxford	NORP
hassl-2980	341	1	juran	PERSON
hassl-2980	341	2	j. m.	PERSON
hassl-2980	341	3	f. m.	PERSON
hassl-2980	341	4	1988	DATE
hassl-2980	342	1	juran	PERSON
hassl-2980	343	1	new york	GPE
hassl-2980	343	2	mcgraw-hill inc	ORG
hassl-2980	343	3	keller	PERSON
hassl-2980	343	4	k. l.	PERSON
hassl-2980	343	5	2003	DATE
hassl-2980	345	1	new jersey	GPE
hassl-2980	346	1	kotler	ORG
hassl-2980	346	2	k. l.	PERSON
hassl-2980	346	3	2012	DATE
hassl-2980	348	1	new jersey	GPE
hassl-2980	349	1	r. c.	PERSON
hassl-2980	349	2	b. h. (	PERSON
hassl-2980	349	3	1983	DATE
hassl-2980	350	1	l.	PERSON
hassl-2980	351	1	99-107	CARDINAL
hassl-2980	352	1	chicago	GPE
hassl-2980	352	2	american marketing association	ORG
hassl-2980	353	1	loiacono	PERSON
hassl-2980	353	2	watson	PERSON
hassl-2980	353	3	r. t.	PERSON
hassl-2980	353	4	& goodhue	ORG
hassl-2980	353	5	2002	DATE
hassl-2980	354	1	webqualtm	PERSON
hassl-2980	355	1	the american marketing association’s	ORG
hassl-2980	355	2	winter	DATE
hassl-2980	356	1	texas	GPE
hassl-2980	357	1	luoh	PERSON
hassl-2980	358	1	2011	DATE
hassl-2980	360	1	283	CARDINAL
hassl-2980	361	1	matic, m., & vojvodic	ORG
hassl-2980	361	2	k.	PERSON
hassl-2980	361	3	2013	DATE
hassl-2980	362	1	croatian	NORP
hassl-2980	363	1	mediterranean journal	ORG
hassl-2980	363	2	social sciences	ORG
hassl-2980	363	3	4(3	CARDINAL
hassl-2980	363	4	701	CARDINAL
hassl-2980	363	5	https://doi.org/10.5901/mjss.2013.v4n3p701	TIME
hassl-2980	363	6	munroe	GPE
hassl-2980	363	7	k. b.	PERSON
hassl-2980	363	8	1983	DATE
hassl-2980	365	1	blacksburg	GPE
hassl-2980	365	2	virginia polytechnic institute	ORG
hassl-2980	365	3	nair	PERSON
hassl-2980	365	4	g. k.	PERSON
hassl-2980	365	5	h. k.	PERSON
hassl-2980	365	6	2013	DATE
hassl-2980	367	1	35	CARDINAL
hassl-2980	368	1	oliver	PERSON
hassl-2980	368	2	r. l.	PERSON
hassl-2980	368	3	1977	DATE
hassl-2980	370	1	62(4	CARDINAL
hassl-2980	370	2	480	CARDINAL
hassl-2980	371	1	oliver	PERSON
hassl-2980	371	2	r. l.	PERSON
hassl-2980	371	3	1980	DATE
hassl-2980	373	1	17(4	CARDINAL
hassl-2980	373	2	460-469	QUANTITY
hassl-2980	373	3	a.	PERSON
hassl-2980	373	4	zeithaml	PERSON
hassl-2980	373	5	1988	DATE
hassl-2980	374	1	servqual	PERSON
hassl-2980	375	1	64(1	CARDINAL
hassl-2980	375	2	12-40	CARDINAL
hassl-2980	376	1	social sciences letters	ORG
hassl-2980	376	2	2021	CARDINAL
hassl-2980	376	3	10(2	DATE
hassl-2980	376	4	149	CARDINAL
hassl-2980	376	5	2022	CARDINAL
hassl-2980	378	1	a.	PERSON
hassl-2980	378	2	zeithaml	PERSON
hassl-2980	378	3	a. (	PERSON
hassl-2980	378	4	2005	DATE
hassl-2980	380	1	journal of service research	ORG
hassl-2980	380	2	7(3	CARDINAL
hassl-2980	380	3	213	CARDINAL
hassl-2980	381	1	parasuraman	PERSON
hassl-2980	381	2	a.	PERSON
hassl-2980	381	3	zeithaml	PERSON
hassl-2980	381	4	l. l.	PERSON
hassl-2980	381	5	1985	DATE
hassl-2980	383	1	41-50	CARDINAL
hassl-2980	384	1	patterson	PERSON
hassl-2980	384	2	1997	DATE
hassl-2980	386	1	the academy of marketing science	ORG
hassl-2980	386	2	4	CARDINAL
hassl-2980	386	3	pearson	PERSON
hassl-2980	386	4	j., nelson	ORG
hassl-2980	386	5	s., & harter	ORG
hassl-2980	386	6	2006	DATE
hassl-2980	388	1	new york	GPE
hassl-2980	388	2	mcgraw hill	ORG
hassl-2980	389	1	rahaman	ORG
hassl-2980	389	2	m. m., abdullah	PERSON
hassl-2980	389	3	m., & rahman, a. (	ORG
hassl-2980	389	4	2011	DATE
hassl-2980	390	1	bangladesh	GPE
hassl-2980	391	1	1(1	CARDINAL
hassl-2980	391	2	1-11	CARDINAL
hassl-2980	392	1	ross	PERSON
hassl-2980	392	2	s. m.	PERSON
hassl-2980	392	3	2000	DATE
hassl-2980	394	1	california	GPE
hassl-2980	395	1	smith, r. a., & houston	ORG
hassl-2980	395	2	m. j. (	PERSON
hassl-2980	395	3	1982	DATE
hassl-2980	396	1	l.	PERSON
hassl-2980	397	1	59-62	CARDINAL
hassl-2980	398	1	chicago	GPE
hassl-2980	398	2	american marketing association	ORG
hassl-2980	399	1	solaman	PERSON
hassl-2980	399	2	m., bamossy	PERSON
hassl-2980	399	3	g.	PERSON
hassl-2980	399	4	askegaard	PERSON
hassl-2980	399	5	s., & hogg	ORG
hassl-2980	399	6	2009	DATE
hassl-2980	400	1	european	NORP
hassl-2980	401	1	harlow	PERSON
hassl-2980	401	2	prentice hall	ORG
hassl-2980	402	1	spreng	GPE
hassl-2980	402	2	j. t. j.	PERSON
hassl-2980	402	3	2003	DATE
hassl-2980	404	1	decision sciences	ORG
hassl-2980	404	2	34(1	CARDINAL
hassl-2980	404	3	31	CARDINAL
hassl-2980	406	1	statistica	ORG
hassl-2980	407	1	2021	CARDINAL
hassl-2980	408	1	nigeria	GPE
hassl-2980	408	2	2015	CARDINAL
hassl-2980	408	3	2025	CARDINAL
hassl-2980	409	1	d. m.	PERSON
hassl-2980	409	2	r. t.	PERSON
hassl-2980	409	3	2000	DATE
hassl-2980	411	1	309	CARDINAL
hassl-2980	412	1	weitz	PERSON
hassl-2980	412	2	b. a.	PERSON
hassl-2980	412	3	m., & murali	ORG
hassl-2980	412	4	m. k.	PERSON
hassl-2980	412	5	2010	DATE
hassl-2980	413	1	the 21st century	DATE
hassl-2980	414	1	new york	GPE
hassl-2980	414	2	springer-verlag berlin heidelberg	ORG
hassl-2980	415	1	wilson	PERSON
hassl-2980	415	2	zeithaml	PERSON
hassl-2980	416	1	2008	DATE
hassl-2980	418	1	mcgraw-hill	ORG
hassl-2980	419	1	wolfinbarger	PERSON
hassl-2980	419	2	m., & gilly	ORG
hassl-2980	419	3	m. c.	PERSON
hassl-2980	419	4	2003	DATE
hassl-2980	420	1	etailq	PERSON
hassl-2980	421	1	79(3	CARDINAL
hassl-2980	421	2	183	CARDINAL
hassl-2980	422	1	https://doi.org/10.1016/s0022-4359(03)00034-4	PERSON
hassl-2980	423	1	woznlak	PERSON
hassl-2980	423	2	h.	PERSON
hassl-2980	423	3	2013	DATE
hassl-2980	425	1	iowa	GPE
hassl-2980	426	1	kendall hunt	PERSON
hassl-2980	427	1	yee	PERSON
hassl-2980	427	2	c. c.	GPE
hassl-2980	427	3	2014	DATE
hassl-2980	429	1	global journal of management and business research	ORG
hassl-2980	429	2	13	CARDINAL
hassl-2980	429	3	yoo	ORG
hassl-2980	429	4	b., & donthu	ORG
hassl-2980	429	5	2001	DATE
hassl-2980	431	1	quarterly	DATE
hassl-2980	431	2	2(1	CARDINAL
hassl-2980	431	3	31	CARDINAL
hassl-2980	432	1	zeithaml	PERSON
hassl-2980	432	2	a., & malhotra	ORG
hassl-2980	432	3	a.	PERSON
hassl-2980	432	4	2002	DATE
hassl-2980	434	1	the academy of marketing science	ORG
hassl-2980	434	2	30(4	CARDINAL
hassl-2980	434	3	362	CARDINAL
hassl-2980	435	1	social sciences letters	ORG