id	sid	tid	token	lemma	pos
hassl-1163	1	1	430	430	NUM
hassl-1163	1	2	©	©	PROPN
hassl-1163	1	3	2021	2021	NUM
hassl-1163	1	4	conscientia	conscientia	PROPN
hassl-1163	1	5	beam	beam	PROPN
hassl-1163	1	6	.	.	PUNCT
hassl-1163	2	1	all	all	DET
hassl-1163	2	2	rights	right	NOUN
hassl-1163	2	3	reserved	reserve	VERB
hassl-1163	2	4	.	.	PUNCT
hassl-1163	3	1	marketing	marketing	NOUN
hassl-1163	3	2	investigation	investigation	NOUN
hassl-1163	3	3	:	:	PUNCT
hassl-1163	3	4	customer	customer	NOUN
hassl-1163	3	5	relationship	relationship	NOUN
hassl-1163	3	6	management	management	NOUN
hassl-1163	3	7	and	and	CCONJ
hassl-1163	3	8	innovation	innovation	NOUN
hassl-1163	3	9	to	to	PART
hassl-1163	3	10	improve	improve	VERB
hassl-1163	3	11	competitive	competitive	ADJ
hassl-1163	3	12	advantage	advantage	NOUN
hassl-1163	3	13	and	and	CCONJ
hassl-1163	3	14	business	business	NOUN
hassl-1163	3	15	performance	performance	NOUN
hassl-1163	3	16	humanities	humanity	NOUN
hassl-1163	3	17	and	and	CCONJ
hassl-1163	3	18	social	social	ADJ
hassl-1163	3	19	sciences	science	NOUN
hassl-1163	3	20	letters	letter	NOUN
hassl-1163	3	21	2021	2021	NUM
hassl-1163	3	22	vol	vol	NOUN
hassl-1163	3	23	.	.	PROPN
hassl-1163	3	24	9	9	NUM
hassl-1163	3	25	,	,	PUNCT
hassl-1163	3	26	no	no	INTJ
hassl-1163	3	27	.	.	NOUN
hassl-1163	3	28	4	4	NUM
hassl-1163	3	29	,	,	PUNCT
hassl-1163	3	30	pp	pp	ADJ
hassl-1163	3	31	.	.	PUNCT
hassl-1163	4	1	430	430	NUM
hassl-1163	4	2	-	-	SYM
hassl-1163	4	3	438	438	NUM
hassl-1163	4	4	issn(e	issn(e	NOUN
hassl-1163	4	5	):	):	PUNCT
hassl-1163	4	6	2312	2312	NUM
hassl-1163	4	7	-	-	SYM
hassl-1163	4	8	4318	4318	NUM
hassl-1163	4	9	issn(p	issn(p	NUM
hassl-1163	4	10	):	):	PUNCT
hassl-1163	4	11	2312	2312	NUM
hassl-1163	4	12	-	-	SYM
hassl-1163	4	13	5659	5659	NUM
hassl-1163	4	14	doi	doi	NOUN
hassl-1163	4	15	:	:	PUNCT
hassl-1163	4	16	10.18488	10.18488	NUM
hassl-1163	4	17	/	/	SYM
hassl-1163	4	18	journal.73.2021.94.430.438	journal.73.2021.94.430.438	ADJ
hassl-1163	4	19	©	©	PROPN
hassl-1163	4	20	2021	2021	NUM
hassl-1163	4	21	conscientia	conscientia	PROPN
hassl-1163	4	22	beam	beam	PROPN
hassl-1163	4	23	.	.	PUNCT
hassl-1163	5	1	all	all	DET
hassl-1163	5	2	rights	right	NOUN
hassl-1163	5	3	reserved	reserve	VERB
hassl-1163	5	4	.	.	PUNCT
hassl-1163	6	1	rita	rita	PROPN
hassl-1163	6	2	indah	indah	PROPN
hassl-1163	6	3	mustikowati1	mustikowati1	PROPN
hassl-1163	6	4	endi	endi	NOUN
hassl-1163	6	5	sarwoko2	sarwoko2	PROPN
hassl-1163	6	6	+	+	CCONJ
hassl-1163	6	7	mohammad	mohammad	PROPN
hassl-1163	6	8	arief3	arief3	PROPN
hassl-1163	6	9	iva	iva	PROPN
hassl-1163	6	10	nurdiana	nurdiana	ADJ
hassl-1163	6	11	nurfarida4	nurfarida4	NOUN
hassl-1163	6	12	1,2,4faculty	1,2,4faculty	NUM
hassl-1163	6	13	of	of	ADP
hassl-1163	6	14	economics	economic	NOUN
hassl-1163	6	15	and	and	CCONJ
hassl-1163	6	16	business	business	NOUN
hassl-1163	6	17	,	,	PUNCT
hassl-1163	6	18	universitas	universita	NOUN
hassl-1163	6	19	pgri	pgri	NOUN
hassl-1163	6	20	kanjuruhan	kanjuruhan	PROPN
hassl-1163	6	21	malang	malang	PROPN
hassl-1163	6	22	,	,	PUNCT
hassl-1163	6	23	indonesia	indonesia	PROPN
hassl-1163	6	24	.	.	PUNCT
hassl-1163	7	1	1email	1email	NUM
hassl-1163	7	2	:	:	PUNCT
hassl-1163	7	3	ritaindah@unikama.ac.id	ritaindah@unikama.ac.id	PUNCT
hassl-1163	7	4	tel	tel	ADP
hassl-1163	7	5	:	:	PUNCT
hassl-1163	7	6	+6285784770644	+6285784770644	NUM
hassl-1163	7	7	2email	2email	NUM
hassl-1163	7	8	:	:	PUNCT
hassl-1163	7	9	endiswk@unikama.ac.id	endiswk@unikama.ac.id	ADJ
hassl-1163	7	10	tel	tel	NOUN
hassl-1163	7	11	:	:	PUNCT
hassl-1163	7	12	+628123385574	+628123385574	NUM
hassl-1163	7	13	4email	4email	NOUN
hassl-1163	7	14	:	:	PUNCT
hassl-1163	7	15	ivanurdiana@unikama.ac.id	ivanurdiana@unikama.ac.id	ADJ
hassl-1163	7	16	tel	tel	NOUN
hassl-1163	7	17	:	:	PUNCT
hassl-1163	7	18	+628125284038	+628125284038	NUM
hassl-1163	7	19	3faculty	3faculty	NUM
hassl-1163	7	20	of	of	ADP
hassl-1163	7	21	economics	economic	NOUN
hassl-1163	7	22	and	and	CCONJ
hassl-1163	7	23	business	business	NOUN
hassl-1163	7	24	,	,	PUNCT
hassl-1163	7	25	universitas	universita	NOUN
hassl-1163	7	26	trunojoyo	trunojoyo	NOUN
hassl-1163	7	27	madura	madura	NOUN
hassl-1163	7	28	,	,	PUNCT
hassl-1163	7	29	indonesia	indonesia	PROPN
hassl-1163	7	30	.	.	PUNCT
hassl-1163	8	1	3email	3email	NUM
hassl-1163	8	2	:	:	PUNCT
hassl-1163	8	3	papi.arief@gmail.com	papi.arief@gmail.com	X
hassl-1163	8	4	tel	tel	NOUN
hassl-1163	8	5	:	:	PUNCT
hassl-1163	8	6	+628123227266	+628123227266	NUM
hassl-1163	8	7	(	(	PUNCT
hassl-1163	8	8	+	+	X
hassl-1163	8	9	corresponding	correspond	VERB
hassl-1163	8	10	author	author	NOUN
hassl-1163	8	11	)	)	PUNCT
hassl-1163	8	12	abstract	abstract	ADJ
hassl-1163	8	13	article	article	NOUN
hassl-1163	8	14	history	history	NOUN
hassl-1163	8	15	received	receive	VERB
hassl-1163	8	16	:	:	PUNCT
hassl-1163	8	17	1	1	NUM
hassl-1163	8	18	october	october	NOUN
hassl-1163	8	19	2021	2021	NUM
hassl-1163	8	20	revised	revise	VERB
hassl-1163	8	21	:	:	PUNCT
hassl-1163	8	22	17	17	NUM
hassl-1163	8	23	november	november	PROPN
hassl-1163	8	24	2021	2021	NUM
hassl-1163	8	25	accepted	accept	VERB
hassl-1163	8	26	:	:	PUNCT
hassl-1163	8	27	3	3	NUM
hassl-1163	8	28	december	december	PROPN
hassl-1163	8	29	2021	2021	NUM
hassl-1163	8	30	published	publish	VERB
hassl-1163	8	31	:	:	PUNCT
hassl-1163	8	32	20	20	NUM
hassl-1163	8	33	december	december	PROPN
hassl-1163	8	34	2021	2021	NUM
hassl-1163	8	35	keywords	keyword	NOUN
hassl-1163	8	36	crm	crm	VERB
hassl-1163	8	37	innovation	innovation	NOUN
hassl-1163	8	38	competitive	competitive	ADJ
hassl-1163	8	39	advantage	advantage	NOUN
hassl-1163	8	40	business	business	NOUN
hassl-1163	8	41	performance	performance	NOUN
hassl-1163	8	42	.	.	PUNCT
hassl-1163	9	1	the	the	DET
hassl-1163	9	2	purpose	purpose	NOUN
hassl-1163	9	3	of	of	ADP
hassl-1163	9	4	this	this	DET
hassl-1163	9	5	study	study	NOUN
hassl-1163	9	6	is	be	AUX
hassl-1163	9	7	to	to	PART
hassl-1163	9	8	analyze	analyze	VERB
hassl-1163	9	9	the	the	DET
hassl-1163	9	10	relationship	relationship	NOUN
hassl-1163	9	11	between	between	ADP
hassl-1163	9	12	customer	customer	NOUN
hassl-1163	9	13	relationship	relationship	NOUN
hassl-1163	9	14	management	management	NOUN
hassl-1163	9	15	(	(	PUNCT
hassl-1163	9	16	crm	crm	NOUN
hassl-1163	9	17	)	)	PUNCT
hassl-1163	9	18	and	and	CCONJ
hassl-1163	9	19	competitive	competitive	ADJ
hassl-1163	9	20	advantage	advantage	NOUN
hassl-1163	9	21	and	and	CCONJ
hassl-1163	9	22	to	to	PART
hassl-1163	9	23	analyze	analyze	VERB
hassl-1163	9	24	the	the	DET
hassl-1163	9	25	role	role	NOUN
hassl-1163	9	26	of	of	ADP
hassl-1163	9	27	innovation	innovation	NOUN
hassl-1163	9	28	capabilities	capability	NOUN
hassl-1163	9	29	in	in	ADP
hassl-1163	9	30	mediating	mediate	VERB
hassl-1163	9	31	crm	crm	NOUN
hassl-1163	9	32	with	with	ADP
hassl-1163	9	33	a	a	DET
hassl-1163	9	34	competitive	competitive	ADJ
hassl-1163	9	35	advantage	advantage	NOUN
hassl-1163	9	36	.	.	PUNCT
hassl-1163	10	1	in	in	ADP
hassl-1163	10	2	addition	addition	NOUN
hassl-1163	10	3	,	,	PUNCT
hassl-1163	10	4	it	it	PRON
hassl-1163	10	5	examines	examine	VERB
hassl-1163	10	6	the	the	DET
hassl-1163	10	7	role	role	NOUN
hassl-1163	10	8	of	of	ADP
hassl-1163	10	9	competitive	competitive	ADJ
hassl-1163	10	10	advantage	advantage	NOUN
hassl-1163	10	11	on	on	ADP
hassl-1163	10	12	retail	retail	ADJ
hassl-1163	10	13	business	business	NOUN
hassl-1163	10	14	performance	performance	NOUN
hassl-1163	10	15	.	.	PUNCT
hassl-1163	11	1	the	the	DET
hassl-1163	11	2	study	study	NOUN
hassl-1163	11	3	was	be	AUX
hassl-1163	11	4	conducted	conduct	VERB
hassl-1163	11	5	on	on	ADP
hassl-1163	11	6	retail	retail	ADJ
hassl-1163	11	7	companies	company	NOUN
hassl-1163	11	8	in	in	ADP
hassl-1163	11	9	indonesia	indonesia	PROPN
hassl-1163	11	10	using	use	VERB
hassl-1163	11	11	a	a	DET
hassl-1163	11	12	quantitative	quantitative	ADJ
hassl-1163	11	13	approach	approach	NOUN
hassl-1163	11	14	,	,	PUNCT
hassl-1163	11	15	and	and	CCONJ
hassl-1163	11	16	responses	response	NOUN
hassl-1163	11	17	from	from	ADP
hassl-1163	11	18	255	255	NUM
hassl-1163	11	19	retail	retail	ADJ
hassl-1163	11	20	owners	owner	NOUN
hassl-1163	11	21	/	/	SYM
hassl-1163	11	22	managers	manager	NOUN
hassl-1163	11	23	were	be	AUX
hassl-1163	11	24	obtained	obtain	VERB
hassl-1163	11	25	via	via	ADP
hassl-1163	11	26	the	the	DET
hassl-1163	11	27	random	random	ADJ
hassl-1163	11	28	sampling	sampling	NOUN
hassl-1163	11	29	method	method	NOUN
hassl-1163	11	30	.	.	PUNCT
hassl-1163	12	1	the	the	DET
hassl-1163	12	2	analysis	analysis	NOUN
hassl-1163	12	3	technique	technique	NOUN
hassl-1163	12	4	used	use	VERB
hassl-1163	12	5	is	be	AUX
hassl-1163	12	6	structural	structural	ADJ
hassl-1163	12	7	equation	equation	NOUN
hassl-1163	12	8	modeling	modeling	NOUN
hassl-1163	12	9	(	(	PUNCT
hassl-1163	12	10	sem	sem	NOUN
hassl-1163	12	11	)	)	PUNCT
hassl-1163	12	12	using	use	VERB
hassl-1163	12	13	smartpls	smartpls	NOUN
hassl-1163	12	14	software	software	NOUN
hassl-1163	12	15	.	.	PUNCT
hassl-1163	13	1	the	the	DET
hassl-1163	13	2	research	research	NOUN
hassl-1163	13	3	findings	finding	NOUN
hassl-1163	13	4	reveal	reveal	VERB
hassl-1163	13	5	that	that	SCONJ
hassl-1163	13	6	retail	retail	ADJ
hassl-1163	13	7	competitive	competitive	ADJ
hassl-1163	13	8	advantage	advantage	NOUN
hassl-1163	13	9	can	can	AUX
hassl-1163	13	10	be	be	AUX
hassl-1163	13	11	achieved	achieve	VERB
hassl-1163	13	12	through	through	ADP
hassl-1163	13	13	the	the	DET
hassl-1163	13	14	implementation	implementation	NOUN
hassl-1163	13	15	of	of	ADP
hassl-1163	13	16	customer	customer	NOUN
hassl-1163	13	17	-	-	PUNCT
hassl-1163	13	18	oriented	orient	VERB
hassl-1163	13	19	crm	crm	NOUN
hassl-1163	13	20	.	.	PUNCT
hassl-1163	14	1	crm	crm	PROPN
hassl-1163	14	2	is	be	AUX
hassl-1163	14	3	also	also	ADV
hassl-1163	14	4	able	able	ADJ
hassl-1163	14	5	to	to	PART
hassl-1163	14	6	support	support	VERB
hassl-1163	14	7	innovation	innovation	NOUN
hassl-1163	14	8	capabilities	capability	NOUN
hassl-1163	14	9	,	,	PUNCT
hassl-1163	14	10	which	which	PRON
hassl-1163	14	11	will	will	AUX
hassl-1163	14	12	further	far	ADV
hassl-1163	14	13	increase	increase	VERB
hassl-1163	14	14	competitive	competitive	ADJ
hassl-1163	14	15	advantage	advantage	NOUN
hassl-1163	14	16	.	.	PUNCT
hassl-1163	15	1	it	it	PRON
hassl-1163	15	2	is	be	AUX
hassl-1163	15	3	important	important	ADJ
hassl-1163	15	4	for	for	SCONJ
hassl-1163	15	5	retail	retail	ADJ
hassl-1163	15	6	companies	company	NOUN
hassl-1163	15	7	to	to	PART
hassl-1163	15	8	strengthen	strengthen	VERB
hassl-1163	15	9	the	the	DET
hassl-1163	15	10	implementation	implementation	NOUN
hassl-1163	15	11	of	of	ADP
hassl-1163	15	12	customer	customer	NOUN
hassl-1163	15	13	relationship	relationship	NOUN
hassl-1163	15	14	management	management	NOUN
hassl-1163	15	15	in	in	ADP
hassl-1163	15	16	order	order	NOUN
hassl-1163	15	17	to	to	PART
hassl-1163	15	18	achieve	achieve	VERB
hassl-1163	15	19	business	business	NOUN
hassl-1163	15	20	performance	performance	NOUN
hassl-1163	15	21	because	because	SCONJ
hassl-1163	15	22	crm	crm	PROPN
hassl-1163	15	23	is	be	AUX
hassl-1163	15	24	proven	prove	VERB
hassl-1163	15	25	to	to	PART
hassl-1163	15	26	increase	increase	VERB
hassl-1163	15	27	the	the	DET
hassl-1163	15	28	ability	ability	NOUN
hassl-1163	15	29	of	of	ADP
hassl-1163	15	30	innovation	innovation	NOUN
hassl-1163	15	31	and	and	CCONJ
hassl-1163	15	32	competitive	competitive	ADJ
hassl-1163	15	33	advantage	advantage	NOUN
hassl-1163	15	34	of	of	ADP
hassl-1163	15	35	retail	retail	ADJ
hassl-1163	15	36	companies	company	NOUN
hassl-1163	15	37	.	.	PUNCT
hassl-1163	16	1	research	research	NOUN
hassl-1163	16	2	on	on	ADP
hassl-1163	16	3	a	a	DET
hassl-1163	16	4	broader	broad	ADJ
hassl-1163	16	5	type	type	NOUN
hassl-1163	16	6	of	of	ADP
hassl-1163	16	7	company	company	NOUN
hassl-1163	16	8	is	be	AUX
hassl-1163	16	9	needed	need	VERB
hassl-1163	16	10	to	to	PART
hassl-1163	16	11	provide	provide	VERB
hassl-1163	16	12	a	a	DET
hassl-1163	16	13	better	well	ADJ
hassl-1163	16	14	level	level	NOUN
hassl-1163	16	15	of	of	ADP
hassl-1163	16	16	generalization	generalization	NOUN
hassl-1163	16	17	.	.	PUNCT
hassl-1163	17	1	contribution	contribution	NOUN
hassl-1163	17	2	/	/	SYM
hassl-1163	17	3	originality	originality	NOUN
hassl-1163	17	4	:	:	PUNCT
hassl-1163	17	5	this	this	DET
hassl-1163	17	6	study	study	NOUN
hassl-1163	17	7	contributes	contribute	VERB
hassl-1163	17	8	to	to	ADP
hassl-1163	17	9	the	the	DET
hassl-1163	17	10	existing	exist	VERB
hassl-1163	17	11	literature	literature	NOUN
hassl-1163	17	12	on	on	ADP
hassl-1163	17	13	the	the	DET
hassl-1163	17	14	importance	importance	NOUN
hassl-1163	17	15	of	of	ADP
hassl-1163	17	16	increasing	increase	VERB
hassl-1163	17	17	competitive	competitive	ADJ
hassl-1163	17	18	advantage	advantage	NOUN
hassl-1163	17	19	through	through	ADP
hassl-1163	17	20	the	the	DET
hassl-1163	17	21	adoption	adoption	NOUN
hassl-1163	17	22	of	of	ADP
hassl-1163	17	23	crm	crm	PROPN
hassl-1163	17	24	and	and	CCONJ
hassl-1163	17	25	innovation	innovation	NOUN
hassl-1163	17	26	capabilities	capability	NOUN
hassl-1163	17	27	.	.	PUNCT
hassl-1163	18	1	this	this	PRON
hassl-1163	18	2	will	will	AUX
hassl-1163	18	3	be	be	AUX
hassl-1163	18	4	useful	useful	ADJ
hassl-1163	18	5	for	for	ADP
hassl-1163	18	6	retail	retail	ADJ
hassl-1163	18	7	managers	manager	NOUN
hassl-1163	18	8	who	who	PRON
hassl-1163	18	9	want	want	VERB
hassl-1163	18	10	to	to	PART
hassl-1163	18	11	adopt	adopt	VERB
hassl-1163	18	12	crm	crm	NOUN
hassl-1163	18	13	in	in	ADP
hassl-1163	18	14	order	order	NOUN
hassl-1163	18	15	to	to	PART
hassl-1163	18	16	improve	improve	VERB
hassl-1163	18	17	business	business	NOUN
hassl-1163	18	18	performance	performance	NOUN
hassl-1163	18	19	.	.	PUNCT
hassl-1163	19	1	1	1	X
hassl-1163	19	2	.	.	X
hassl-1163	19	3	introduction	introduction	PROPN
hassl-1163	19	4	indonesia	indonesia	PROPN
hassl-1163	19	5	's	's	PART
hassl-1163	19	6	population	population	NOUN
hassl-1163	19	7	and	and	CCONJ
hassl-1163	19	8	consumption	consumption	NOUN
hassl-1163	19	9	patterns	pattern	NOUN
hassl-1163	19	10	are	be	AUX
hassl-1163	19	11	opportunities	opportunity	NOUN
hassl-1163	19	12	for	for	ADP
hassl-1163	19	13	retailers	retailer	NOUN
hassl-1163	19	14	who	who	PRON
hassl-1163	19	15	serve	serve	VERB
hassl-1163	19	16	daily	daily	ADJ
hassl-1163	19	17	needs	need	NOUN
hassl-1163	19	18	.	.	PUNCT
hassl-1163	20	1	this	this	DET
hassl-1163	20	2	opportunity	opportunity	NOUN
hassl-1163	20	3	has	have	AUX
hassl-1163	20	4	not	not	PART
hassl-1163	20	5	been	be	AUX
hassl-1163	20	6	optimally	optimally	ADV
hassl-1163	20	7	utilized	utilize	VERB
hassl-1163	20	8	by	by	ADP
hassl-1163	20	9	small	small	ADJ
hassl-1163	20	10	retailers	retailer	NOUN
hassl-1163	20	11	but	but	CCONJ
hassl-1163	20	12	is	be	AUX
hassl-1163	20	13	more	more	ADV
hassl-1163	20	14	profitable	profitable	ADJ
hassl-1163	20	15	for	for	ADP
hassl-1163	20	16	large	large	ADJ
hassl-1163	20	17	retailers	retailer	NOUN
hassl-1163	20	18	where	where	SCONJ
hassl-1163	20	19	the	the	DET
hassl-1163	20	20	organization	organization	NOUN
hassl-1163	20	21	and	and	CCONJ
hassl-1163	20	22	work	work	NOUN
hassl-1163	20	23	patterns	pattern	NOUN
hassl-1163	20	24	are	be	AUX
hassl-1163	20	25	structured	structure	VERB
hassl-1163	20	26	.	.	PUNCT
hassl-1163	21	1	in	in	ADP
hassl-1163	21	2	indonesia	indonesia	PROPN
hassl-1163	21	3	’s	’s	PART
hassl-1163	21	4	current	current	ADJ
hassl-1163	21	5	business	business	NOUN
hassl-1163	21	6	climate	climate	NOUN
hassl-1163	21	7	,	,	PUNCT
hassl-1163	21	8	the	the	DET
hassl-1163	21	9	competition	competition	NOUN
hassl-1163	21	10	between	between	ADP
hassl-1163	21	11	large	large	ADJ
hassl-1163	21	12	retailers	retailer	NOUN
hassl-1163	21	13	and	and	CCONJ
hassl-1163	21	14	small	small	ADJ
hassl-1163	21	15	retailers	retailer	NOUN
hassl-1163	21	16	is	be	AUX
hassl-1163	21	17	like	like	ADP
hassl-1163	21	18	the	the	DET
hassl-1163	21	19	fight	fight	NOUN
hassl-1163	21	20	between	between	ADP
hassl-1163	21	21	david	david	PROPN
hassl-1163	21	22	and	and	CCONJ
hassl-1163	21	23	goliath	goliath	PROPN
hassl-1163	21	24	,	,	PUNCT
hassl-1163	21	25	where	where	SCONJ
hassl-1163	21	26	large	large	ADJ
hassl-1163	21	27	retailers	retailer	NOUN
hassl-1163	21	28	dominate	dominate	VERB
hassl-1163	21	29	the	the	DET
hassl-1163	21	30	market	market	NOUN
hassl-1163	21	31	.	.	PUNCT
hassl-1163	22	1	the	the	DET
hassl-1163	22	2	increase	increase	NOUN
hassl-1163	22	3	in	in	ADP
hassl-1163	22	4	modern	modern	ADJ
hassl-1163	22	5	market	market	NOUN
hassl-1163	22	6	sales	sale	NOUN
hassl-1163	22	7	is	be	AUX
hassl-1163	22	8	demonstrated	demonstrate	VERB
hassl-1163	22	9	by	by	ADP
hassl-1163	22	10	data	datum	NOUN
hassl-1163	22	11	collected	collect	VERB
hassl-1163	22	12	by	by	ADP
hassl-1163	22	13	nielsen	nielsen	PROPN
hassl-1163	22	14	,	,	PUNCT
hassl-1163	22	15	which	which	PRON
hassl-1163	22	16	shows	show	VERB
hassl-1163	22	17	sales	sale	NOUN
hassl-1163	22	18	growth	growth	NOUN
hassl-1163	22	19	of	of	ADP
hassl-1163	22	20	fast	fast	ADV
hassl-1163	22	21	-	-	PUNCT
hassl-1163	22	22	moving	move	VERB
hassl-1163	22	23	consumer	consumer	NOUN
hassl-1163	22	24	goods	good	NOUN
hassl-1163	22	25	(	(	PUNCT
hassl-1163	22	26	fmcg	fmcg	PROPN
hassl-1163	22	27	)	)	PUNCT
hassl-1163	22	28	.	.	PUNCT
hassl-1163	23	1	if	if	SCONJ
hassl-1163	23	2	broken	break	VERB
hassl-1163	23	3	down	down	ADP
hassl-1163	23	4	,	,	PUNCT
hassl-1163	23	5	modern	modern	ADJ
hassl-1163	23	6	retail	retail	ADJ
hassl-1163	23	7	sales	sale	NOUN
hassl-1163	23	8	rose	rise	VERB
hassl-1163	23	9	by	by	ADP
hassl-1163	23	10	1.5	1.5	NUM
hassl-1163	23	11	%	%	NOUN
hassl-1163	23	12	,	,	PUNCT
hassl-1163	23	13	while	while	SCONJ
hassl-1163	23	14	sales	sale	NOUN
hassl-1163	23	15	for	for	ADP
hassl-1163	23	16	traditional	traditional	ADJ
hassl-1163	23	17	stores	store	NOUN
hassl-1163	23	18	fell	fall	VERB
hassl-1163	23	19	by	by	ADP
hassl-1163	23	20	2.2	2.2	NUM
hassl-1163	23	21	%	%	NOUN
hassl-1163	23	22	.	.	PUNCT
hassl-1163	24	1	from	from	ADP
hassl-1163	24	2	the	the	DET
hassl-1163	24	3	data	datum	NOUN
hassl-1163	24	4	presented	present	VERB
hassl-1163	24	5	,	,	PUNCT
hassl-1163	24	6	it	it	PRON
hassl-1163	24	7	can	can	AUX
hassl-1163	24	8	be	be	AUX
hassl-1163	24	9	seen	see	VERB
hassl-1163	24	10	that	that	SCONJ
hassl-1163	24	11	indonesian	indonesian	ADJ
hassl-1163	24	12	people	people	NOUN
hassl-1163	24	13	tend	tend	VERB
hassl-1163	24	14	to	to	PART
hassl-1163	24	15	shop	shop	VERB
hassl-1163	24	16	more	more	ADV
hassl-1163	24	17	in	in	ADP
hassl-1163	24	18	modern	modern	ADJ
hassl-1163	24	19	markets	market	NOUN
hassl-1163	24	20	,	,	PUNCT
hassl-1163	24	21	which	which	PRON
hassl-1163	24	22	are	be	AUX
hassl-1163	24	23	large	large	ADJ
hassl-1163	24	24	retail	retail	ADJ
hassl-1163	24	25	groups	group	NOUN
hassl-1163	24	26	.	.	PUNCT
hassl-1163	25	1	the	the	DET
hassl-1163	25	2	phenomenon	phenomenon	NOUN
hassl-1163	25	3	of	of	ADP
hassl-1163	25	4	the	the	DET
hassl-1163	25	5	power	power	NOUN
hassl-1163	25	6	of	of	ADP
hassl-1163	25	7	large	large	ADJ
hassl-1163	25	8	retailers	retailer	NOUN
hassl-1163	25	9	represented	represent	VERB
hassl-1163	25	10	by	by	ADP
hassl-1163	25	11	large	large	ADJ
hassl-1163	25	12	companies	company	NOUN
hassl-1163	25	13	against	against	ADP
hassl-1163	25	14	small	small	ADJ
hassl-1163	25	15	retailers	retailer	NOUN
hassl-1163	25	16	run	run	VERB
hassl-1163	25	17	by	by	ADP
hassl-1163	25	18	individuals	individual	NOUN
hassl-1163	25	19	causes	cause	VERB
hassl-1163	25	20	many	many	ADJ
hassl-1163	25	21	small	small	ADJ
hassl-1163	25	22	retailers	retailer	NOUN
hassl-1163	25	23	to	to	PART
hassl-1163	25	24	collapse	collapse	VERB
hassl-1163	25	25	and	and	CCONJ
hassl-1163	25	26	fail	fail	VERB
hassl-1163	25	27	to	to	ADP
hassl-1163	25	28	https://www.doi.org/10.18488/journal.73.2021.94.430.438	https://www.doi.org/10.18488/journal.73.2021.94.430.438	PROPN
hassl-1163	25	29	https://orcid.org/0000-0002-6785-310x	https://orcid.org/0000-0002-6785-310x	PROPN
hassl-1163	25	30	https://orcid.org/0000-0002-1573-9639	https://orcid.org/0000-0002-1573-9639	PROPN
hassl-1163	25	31	https://orcid.org/0000-0001-6460-3706	https://orcid.org/0000-0001-6460-3706	PROPN
hassl-1163	25	32	https://orcid.org/0000-0002-8147-4851	https://orcid.org/0000-0002-8147-4851	PROPN
hassl-1163	25	33	mailto:ritaindah@unikama.ac.id	mailto:ritaindah@unikama.ac.id	PROPN
hassl-1163	25	34	mailto:endiswk@unikama.ac.id	mailto:endiswk@unikama.ac.id	PROPN
hassl-1163	25	35	mailto:ivanurdiana@unikama.ac.id	mailto:ivanurdiana@unikama.ac.id	NOUN
hassl-1163	25	36	mailto:papi.arief@gmail.com	mailto:papi.arief@gmail.com	X
hassl-1163	25	37	humanities	humanity	NOUN
hassl-1163	25	38	and	and	CCONJ
hassl-1163	25	39	social	social	ADJ
hassl-1163	25	40	sciences	science	NOUN
hassl-1163	25	41	letters	letter	NOUN
hassl-1163	25	42	,	,	PUNCT
hassl-1163	25	43	2021	2021	NUM
hassl-1163	25	44	,	,	PUNCT
hassl-1163	25	45	9(4	9(4	NUM
hassl-1163	25	46	):	):	PUNCT
hassl-1163	25	47	430	430	NUM
hassl-1163	25	48	-	-	SYM
hassl-1163	25	49	438	438	NUM
hassl-1163	25	50	431	431	NUM
hassl-1163	25	51	©	©	PROPN
hassl-1163	25	52	2021	2021	NUM
hassl-1163	25	53	conscientia	conscientia	PROPN
hassl-1163	25	54	beam	beam	PROPN
hassl-1163	25	55	.	.	PUNCT
hassl-1163	26	1	all	all	DET
hassl-1163	26	2	rights	right	NOUN
hassl-1163	26	3	reserved	reserve	VERB
hassl-1163	26	4	.	.	PUNCT
hassl-1163	27	1	compete	compete	NOUN
hassl-1163	27	2	.	.	PUNCT
hassl-1163	28	1	however	however	ADV
hassl-1163	28	2	,	,	PUNCT
hassl-1163	28	3	there	there	PRON
hassl-1163	28	4	are	be	VERB
hassl-1163	28	5	still	still	ADV
hassl-1163	28	6	gaps	gap	NOUN
hassl-1163	28	7	that	that	SCONJ
hassl-1163	28	8	small	small	ADJ
hassl-1163	28	9	retailers	retailer	NOUN
hassl-1163	28	10	can	can	AUX
hassl-1163	28	11	exploit	exploit	VERB
hassl-1163	28	12	to	to	PART
hassl-1163	28	13	compete	compete	VERB
hassl-1163	28	14	and	and	CCONJ
hassl-1163	28	15	stay	stay	VERB
hassl-1163	28	16	afloat	afloat	ADJ
hassl-1163	28	17	.	.	PUNCT
hassl-1163	29	1	customers	customer	NOUN
hassl-1163	29	2	have	have	VERB
hassl-1163	29	3	product	product	NOUN
hassl-1163	29	4	or	or	CCONJ
hassl-1163	29	5	service	service	NOUN
hassl-1163	29	6	needs	need	NOUN
hassl-1163	29	7	that	that	PRON
hassl-1163	29	8	are	be	AUX
hassl-1163	29	9	not	not	PART
hassl-1163	29	10	being	be	AUX
hassl-1163	29	11	met	meet	VERB
hassl-1163	29	12	in	in	ADP
hassl-1163	29	13	the	the	DET
hassl-1163	29	14	modern	modern	ADJ
hassl-1163	29	15	market	market	NOUN
hassl-1163	29	16	,	,	PUNCT
hassl-1163	29	17	and	and	CCONJ
hassl-1163	29	18	these	these	DET
hassl-1163	29	19	unmet	unmet	NOUN
hassl-1163	29	20	needs	need	VERB
hassl-1163	29	21	create	create	VERB
hassl-1163	29	22	opportunities	opportunity	NOUN
hassl-1163	29	23	for	for	ADP
hassl-1163	29	24	small	small	ADJ
hassl-1163	29	25	businesses	business	NOUN
hassl-1163	29	26	if	if	SCONJ
hassl-1163	29	27	they	they	PRON
hassl-1163	29	28	can	can	AUX
hassl-1163	29	29	identify	identify	VERB
hassl-1163	29	30	this	this	DET
hassl-1163	29	31	market	market	NOUN
hassl-1163	29	32	and	and	CCONJ
hassl-1163	29	33	provide	provide	VERB
hassl-1163	29	34	better	well	ADJ
hassl-1163	29	35	value	value	NOUN
hassl-1163	29	36	than	than	ADP
hassl-1163	29	37	the	the	DET
hassl-1163	29	38	offerings	offering	NOUN
hassl-1163	29	39	of	of	ADP
hassl-1163	29	40	incumbent	incumbent	ADJ
hassl-1163	29	41	firms	firm	NOUN
hassl-1163	29	42	(	(	PUNCT
hassl-1163	29	43	ardichvili	ardichvili	PROPN
hassl-1163	29	44	,	,	PUNCT
hassl-1163	29	45	cardozo	cardozo	PROPN
hassl-1163	29	46	,	,	PUNCT
hassl-1163	29	47	&	&	CCONJ
hassl-1163	29	48	ray	ray	PROPN
hassl-1163	29	49	,	,	PUNCT
hassl-1163	29	50	2003	2003	NUM
hassl-1163	29	51	)	)	PUNCT
hassl-1163	29	52	.	.	PUNCT
hassl-1163	30	1	developing	develop	VERB
hassl-1163	30	2	the	the	DET
hassl-1163	30	3	capacity	capacity	NOUN
hassl-1163	30	4	to	to	PART
hassl-1163	30	5	recognize	recognize	VERB
hassl-1163	30	6	customer	customer	NOUN
hassl-1163	30	7	needs	need	NOUN
hassl-1163	30	8	and	and	CCONJ
hassl-1163	30	9	provide	provide	VERB
hassl-1163	30	10	products	product	NOUN
hassl-1163	30	11	or	or	CCONJ
hassl-1163	30	12	services	service	NOUN
hassl-1163	30	13	of	of	ADP
hassl-1163	30	14	value	value	NOUN
hassl-1163	30	15	to	to	ADP
hassl-1163	30	16	customers	customer	NOUN
hassl-1163	30	17	will	will	AUX
hassl-1163	30	18	enable	enable	VERB
hassl-1163	30	19	small	small	ADJ
hassl-1163	30	20	retailers	retailer	NOUN
hassl-1163	30	21	to	to	PART
hassl-1163	30	22	develop	develop	VERB
hassl-1163	30	23	a	a	DET
hassl-1163	30	24	loyal	loyal	ADJ
hassl-1163	30	25	customer	customer	NOUN
hassl-1163	30	26	base	base	NOUN
hassl-1163	30	27	to	to	PART
hassl-1163	30	28	promote	promote	VERB
hassl-1163	30	29	their	their	PRON
hassl-1163	30	30	business	business	NOUN
hassl-1163	30	31	and	and	CCONJ
hassl-1163	30	32	maintain	maintain	VERB
hassl-1163	30	33	business	business	NOUN
hassl-1163	30	34	viability	viability	NOUN
hassl-1163	30	35	.	.	PUNCT
hassl-1163	31	1	here	here	ADV
hassl-1163	31	2	is	be	AUX
hassl-1163	31	3	where	where	SCONJ
hassl-1163	31	4	customer	customer	NOUN
hassl-1163	31	5	relationship	relationship	NOUN
hassl-1163	31	6	management	management	NOUN
hassl-1163	31	7	(	(	PUNCT
hassl-1163	31	8	crm	crm	PROPN
hassl-1163	31	9	)	)	PUNCT
hassl-1163	31	10	plays	play	VERB
hassl-1163	31	11	a	a	DET
hassl-1163	31	12	role	role	NOUN
hassl-1163	31	13	in	in	ADP
hassl-1163	31	14	increasing	increase	VERB
hassl-1163	31	15	customer	customer	NOUN
hassl-1163	31	16	value	value	NOUN
hassl-1163	31	17	.	.	PUNCT
hassl-1163	32	1	implementation	implementation	NOUN
hassl-1163	32	2	of	of	ADP
hassl-1163	32	3	crm	crm	PROPN
hassl-1163	32	4	can	can	AUX
hassl-1163	32	5	be	be	AUX
hassl-1163	32	6	an	an	DET
hassl-1163	32	7	alternative	alternative	NOUN
hassl-1163	32	8	to	to	ADP
hassl-1163	32	9	developing	develop	VERB
hassl-1163	32	10	a	a	DET
hassl-1163	32	11	loyal	loyal	ADJ
hassl-1163	32	12	customer	customer	NOUN
hassl-1163	32	13	base	base	NOUN
hassl-1163	32	14	.	.	PUNCT
hassl-1163	33	1	crm	crm	PROPN
hassl-1163	33	2	is	be	AUX
hassl-1163	33	3	one	one	NUM
hassl-1163	33	4	strategy	strategy	NOUN
hassl-1163	33	5	that	that	PRON
hassl-1163	33	6	companies	company	NOUN
hassl-1163	33	7	to	to	PART
hassl-1163	33	8	communicate	communicate	VERB
hassl-1163	33	9	with	with	ADP
hassl-1163	33	10	customers	customer	NOUN
hassl-1163	33	11	,	,	PUNCT
hassl-1163	33	12	and	and	CCONJ
hassl-1163	33	13	acquire	acquire	VERB
hassl-1163	33	14	and	and	CCONJ
hassl-1163	33	15	retain	retain	VERB
hassl-1163	33	16	useful	useful	ADJ
hassl-1163	33	17	customers	customer	NOUN
hassl-1163	33	18	to	to	PART
hassl-1163	33	19	create	create	VERB
hassl-1163	33	20	value	value	NOUN
hassl-1163	33	21	for	for	ADP
hassl-1163	33	22	the	the	DET
hassl-1163	33	23	companies	company	NOUN
hassl-1163	33	24	and	and	CCONJ
hassl-1163	33	25	their	their	PRON
hassl-1163	33	26	customers	customer	NOUN
hassl-1163	33	27	(	(	PUNCT
hassl-1163	33	28	wang	wang	PROPN
hassl-1163	33	29	&	&	CCONJ
hassl-1163	33	30	kim	kim	PROPN
hassl-1163	33	31	,	,	PUNCT
hassl-1163	33	32	2017	2017	NUM
hassl-1163	33	33	)	)	PUNCT
hassl-1163	33	34	.	.	PUNCT
hassl-1163	34	1	crm	crm	PROPN
hassl-1163	34	2	can	can	AUX
hassl-1163	34	3	lead	lead	VERB
hassl-1163	34	4	to	to	ADP
hassl-1163	34	5	a	a	DET
hassl-1163	34	6	competitive	competitive	ADJ
hassl-1163	34	7	advantage	advantage	NOUN
hassl-1163	34	8	,	,	PUNCT
hassl-1163	34	9	as	as	SCONJ
hassl-1163	34	10	it	it	PRON
hassl-1163	34	11	allows	allow	VERB
hassl-1163	34	12	a	a	DET
hassl-1163	34	13	company	company	NOUN
hassl-1163	34	14	to	to	PART
hassl-1163	34	15	better	well	ADV
hassl-1163	34	16	understand	understand	VERB
hassl-1163	34	17	its	its	PRON
hassl-1163	34	18	customers	customer	NOUN
hassl-1163	34	19	,	,	PUNCT
hassl-1163	34	20	define	define	VERB
hassl-1163	34	21	target	target	NOUN
hassl-1163	34	22	customers	customer	NOUN
hassl-1163	34	23	,	,	PUNCT
hassl-1163	34	24	retain	retain	VERB
hassl-1163	34	25	them	they	PRON
hassl-1163	34	26	,	,	PUNCT
hassl-1163	34	27	and	and	CCONJ
hassl-1163	34	28	forecast	forecast	NOUN
hassl-1163	34	29	demand	demand	NOUN
hassl-1163	34	30	(	(	PUNCT
hassl-1163	34	31	bhat	bhat	PROPN
hassl-1163	34	32	&	&	CCONJ
hassl-1163	34	33	darzi	darzi	PROPN
hassl-1163	34	34	,	,	PUNCT
hassl-1163	34	35	2016	2016	NUM
hassl-1163	34	36	)	)	PUNCT
hassl-1163	34	37	.	.	PUNCT
hassl-1163	35	1	crm	crm	PROPN
hassl-1163	35	2	is	be	AUX
hassl-1163	35	3	related	relate	VERB
hassl-1163	35	4	to	to	ADP
hassl-1163	35	5	competitive	competitive	ADJ
hassl-1163	35	6	advantage	advantage	NOUN
hassl-1163	35	7	because	because	SCONJ
hassl-1163	35	8	it	it	PRON
hassl-1163	35	9	provides	provide	VERB
hassl-1163	35	10	a	a	DET
hassl-1163	35	11	different	different	ADJ
hassl-1163	35	12	shopping	shopping	NOUN
hassl-1163	35	13	experience	experience	NOUN
hassl-1163	35	14	for	for	ADP
hassl-1163	35	15	consumers	consumer	NOUN
hassl-1163	35	16	that	that	PRON
hassl-1163	35	17	will	will	AUX
hassl-1163	35	18	make	make	VERB
hassl-1163	35	19	consumers	consumer	NOUN
hassl-1163	35	20	feel	feel	VERB
hassl-1163	35	21	at	at	ADP
hassl-1163	35	22	home	home	NOUN
hassl-1163	35	23	and	and	CCONJ
hassl-1163	35	24	encourage	encourage	VERB
hassl-1163	35	25	repeat	repeat	NOUN
hassl-1163	35	26	purchases	purchase	NOUN
hassl-1163	35	27	so	so	SCONJ
hassl-1163	35	28	that	that	SCONJ
hassl-1163	35	29	consumers	consumer	NOUN
hassl-1163	35	30	will	will	AUX
hassl-1163	35	31	become	become	VERB
hassl-1163	35	32	loyal	loyal	ADJ
hassl-1163	35	33	consumers	consumer	NOUN
hassl-1163	35	34	(	(	PUNCT
hassl-1163	35	35	bagdare	bagdare	NOUN
hassl-1163	35	36	&	&	CCONJ
hassl-1163	35	37	jain	jain	PROPN
hassl-1163	35	38	,	,	PUNCT
hassl-1163	35	39	2013	2013	NUM
hassl-1163	35	40	)	)	PUNCT
hassl-1163	35	41	.	.	PUNCT
hassl-1163	36	1	researchers	researcher	NOUN
hassl-1163	36	2	have	have	AUX
hassl-1163	36	3	revealed	reveal	VERB
hassl-1163	36	4	that	that	SCONJ
hassl-1163	36	5	not	not	PART
hassl-1163	36	6	all	all	DET
hassl-1163	36	7	crm	crm	NOUN
hassl-1163	36	8	practices	practice	NOUN
hassl-1163	36	9	are	be	AUX
hassl-1163	36	10	successful	successful	ADJ
hassl-1163	36	11	,	,	PUNCT
hassl-1163	36	12	one	one	NUM
hassl-1163	36	13	of	of	ADP
hassl-1163	36	14	the	the	DET
hassl-1163	36	15	causes	cause	NOUN
hassl-1163	36	16	of	of	ADP
hassl-1163	36	17	failure	failure	NOUN
hassl-1163	36	18	is	be	AUX
hassl-1163	36	19	an	an	DET
hassl-1163	36	20	excessive	excessive	ADJ
hassl-1163	36	21	focus	focus	NOUN
hassl-1163	36	22	on	on	ADP
hassl-1163	36	23	the	the	DET
hassl-1163	36	24	benefits	benefit	NOUN
hassl-1163	36	25	of	of	ADP
hassl-1163	36	26	implementing	implement	VERB
hassl-1163	36	27	technology	technology	NOUN
hassl-1163	36	28	,	,	PUNCT
hassl-1163	36	29	thus	thus	ADV
hassl-1163	36	30	ignoring	ignore	VERB
hassl-1163	36	31	the	the	DET
hassl-1163	36	32	customer	customer	NOUN
hassl-1163	36	33	-	-	PUNCT
hassl-1163	36	34	centric	centric	ADJ
hassl-1163	36	35	view	view	NOUN
hassl-1163	36	36	of	of	ADP
hassl-1163	36	37	crm	crm	PROPN
hassl-1163	36	38	(	(	PUNCT
hassl-1163	36	39	bhat	bhat	PROPN
hassl-1163	36	40	&	&	CCONJ
hassl-1163	36	41	darzi	darzi	PROPN
hassl-1163	36	42	,	,	PUNCT
hassl-1163	36	43	2016	2016	NUM
hassl-1163	36	44	)	)	PUNCT
hassl-1163	36	45	.	.	PUNCT
hassl-1163	37	1	in	in	ADP
hassl-1163	37	2	fact	fact	NOUN
hassl-1163	37	3	,	,	PUNCT
hassl-1163	37	4	crm	crm	NOUN
hassl-1163	37	5	success	success	NOUN
hassl-1163	37	6	is	be	AUX
hassl-1163	37	7	also	also	ADV
hassl-1163	37	8	related	relate	VERB
hassl-1163	37	9	to	to	ADP
hassl-1163	37	10	innovation	innovation	NOUN
hassl-1163	37	11	ability	ability	NOUN
hassl-1163	37	12	,	,	PUNCT
hassl-1163	37	13	and	and	CCONJ
hassl-1163	37	14	researchers	researcher	NOUN
hassl-1163	37	15	generally	generally	ADV
hassl-1163	37	16	attribute	attribute	VERB
hassl-1163	37	17	the	the	DET
hassl-1163	37	18	effect	effect	NOUN
hassl-1163	37	19	of	of	ADP
hassl-1163	37	20	innovation	innovation	NOUN
hassl-1163	37	21	ability	ability	NOUN
hassl-1163	37	22	to	to	PART
hassl-1163	37	23	better	well	ADJ
hassl-1163	37	24	organizational	organizational	ADJ
hassl-1163	37	25	performance	performance	NOUN
hassl-1163	37	26	(	(	PUNCT
hassl-1163	37	27	soltani	soltani	PROPN
hassl-1163	37	28	,	,	PUNCT
hassl-1163	37	29	zareie	zareie	PROPN
hassl-1163	37	30	,	,	PUNCT
hassl-1163	37	31	milani	milani	PROPN
hassl-1163	37	32	,	,	PUNCT
hassl-1163	37	33	&	&	CCONJ
hassl-1163	37	34	navimipour	navimipour	PROPN
hassl-1163	37	35	,	,	PUNCT
hassl-1163	37	36	2018	2018	NUM
hassl-1163	37	37	;	;	PUNCT
hassl-1163	37	38	valmohammadi	valmohammadi	PROPN
hassl-1163	37	39	,	,	PUNCT
hassl-1163	37	40	2017	2017	NUM
hassl-1163	37	41	;	;	PUNCT
hassl-1163	37	42	wang	wang	PROPN
hassl-1163	37	43	,	,	PUNCT
hassl-1163	37	44	yang	yang	PROPN
hassl-1163	37	45	,	,	PUNCT
hassl-1163	37	46	&	&	CCONJ
hassl-1163	37	47	chuang	chuang	PROPN
hassl-1163	37	48	,	,	PUNCT
hassl-1163	37	49	2020	2020	NUM
hassl-1163	37	50	)	)	PUNCT
hassl-1163	37	51	.	.	PUNCT
hassl-1163	38	1	however	however	ADV
hassl-1163	38	2	,	,	PUNCT
hassl-1163	38	3	there	there	PRON
hassl-1163	38	4	is	be	VERB
hassl-1163	38	5	still	still	ADV
hassl-1163	38	6	a	a	DET
hassl-1163	38	7	limited	limited	ADJ
hassl-1163	38	8	number	number	NOUN
hassl-1163	38	9	of	of	ADP
hassl-1163	38	10	studies	study	NOUN
hassl-1163	38	11	about	about	ADP
hassl-1163	38	12	the	the	DET
hassl-1163	38	13	mediating	mediate	VERB
hassl-1163	38	14	role	role	NOUN
hassl-1163	38	15	of	of	ADP
hassl-1163	38	16	innovation	innovation	NOUN
hassl-1163	38	17	in	in	ADP
hassl-1163	38	18	the	the	DET
hassl-1163	38	19	relationship	relationship	NOUN
hassl-1163	38	20	between	between	ADP
hassl-1163	38	21	crm	crm	NOUN
hassl-1163	38	22	and	and	CCONJ
hassl-1163	38	23	competitive	competitive	ADJ
hassl-1163	38	24	advantage	advantage	NOUN
hassl-1163	38	25	.	.	PUNCT
hassl-1163	39	1	this	this	DET
hassl-1163	39	2	study	study	NOUN
hassl-1163	39	3	fills	fill	VERB
hassl-1163	39	4	this	this	DET
hassl-1163	39	5	gap	gap	NOUN
hassl-1163	39	6	by	by	ADP
hassl-1163	39	7	focusing	focus	VERB
hassl-1163	39	8	on	on	ADP
hassl-1163	39	9	a	a	DET
hassl-1163	39	10	crm	crm	NOUN
hassl-1163	39	11	view	view	NOUN
hassl-1163	39	12	that	that	PRON
hassl-1163	39	13	is	be	AUX
hassl-1163	39	14	centered	center	VERB
hassl-1163	39	15	on	on	ADP
hassl-1163	39	16	the	the	DET
hassl-1163	39	17	competitive	competitive	ADJ
hassl-1163	39	18	advantage	advantage	NOUN
hassl-1163	39	19	that	that	PRON
hassl-1163	39	20	has	have	VERB
hassl-1163	39	21	an	an	DET
hassl-1163	39	22	impact	impact	NOUN
hassl-1163	39	23	on	on	ADP
hassl-1163	39	24	business	business	NOUN
hassl-1163	39	25	performance	performance	NOUN
hassl-1163	39	26	.	.	PUNCT
hassl-1163	40	1	the	the	DET
hassl-1163	40	2	purpose	purpose	NOUN
hassl-1163	40	3	of	of	ADP
hassl-1163	40	4	this	this	DET
hassl-1163	40	5	study	study	NOUN
hassl-1163	40	6	is	be	AUX
hassl-1163	40	7	to	to	PART
hassl-1163	40	8	investigate	investigate	VERB
hassl-1163	40	9	the	the	DET
hassl-1163	40	10	role	role	NOUN
hassl-1163	40	11	of	of	ADP
hassl-1163	40	12	crm	crm	NOUN
hassl-1163	40	13	on	on	ADP
hassl-1163	40	14	competitive	competitive	ADJ
hassl-1163	40	15	advantage	advantage	NOUN
hassl-1163	40	16	and	and	CCONJ
hassl-1163	40	17	its	its	PRON
hassl-1163	40	18	consequences	consequence	NOUN
hassl-1163	40	19	on	on	ADP
hassl-1163	40	20	business	business	NOUN
hassl-1163	40	21	performance	performance	NOUN
hassl-1163	40	22	in	in	ADP
hassl-1163	40	23	the	the	DET
hassl-1163	40	24	retail	retail	ADJ
hassl-1163	40	25	sector	sector	NOUN
hassl-1163	40	26	in	in	ADP
hassl-1163	40	27	addition	addition	NOUN
hassl-1163	40	28	to	to	ADP
hassl-1163	40	29	exploring	explore	VERB
hassl-1163	40	30	the	the	DET
hassl-1163	40	31	role	role	NOUN
hassl-1163	40	32	of	of	ADP
hassl-1163	40	33	innovation	innovation	NOUN
hassl-1163	40	34	as	as	ADP
hassl-1163	40	35	a	a	DET
hassl-1163	40	36	mediator	mediator	NOUN
hassl-1163	40	37	of	of	ADP
hassl-1163	40	38	the	the	DET
hassl-1163	40	39	relationship	relationship	NOUN
hassl-1163	40	40	between	between	ADP
hassl-1163	40	41	crm	crm	NOUN
hassl-1163	40	42	and	and	CCONJ
hassl-1163	40	43	competitive	competitive	ADJ
hassl-1163	40	44	advantage	advantage	NOUN
hassl-1163	40	45	.	.	PUNCT
hassl-1163	41	1	1.1	1.1	NUM
hassl-1163	41	2	.	.	PUNCT
hassl-1163	41	3	customer	customer	NOUN
hassl-1163	41	4	relationship	relationship	NOUN
hassl-1163	41	5	management	management	NOUN
hassl-1163	41	6	(	(	PUNCT
hassl-1163	41	7	crm	crm	PROPN
hassl-1163	41	8	)	)	PUNCT
hassl-1163	41	9	five	five	NUM
hassl-1163	41	10	crm	crm	NOUN
hassl-1163	41	11	activities	activity	NOUN
hassl-1163	41	12	that	that	PRON
hassl-1163	41	13	are	be	AUX
hassl-1163	41	14	often	often	ADV
hassl-1163	41	15	used	use	VERB
hassl-1163	41	16	include	include	VERB
hassl-1163	41	17	information	information	NOUN
hassl-1163	41	18	sharing	sharing	NOUN
hassl-1163	41	19	,	,	PUNCT
hassl-1163	41	20	customer	customer	NOUN
hassl-1163	41	21	involvement	involvement	NOUN
hassl-1163	41	22	,	,	PUNCT
hassl-1163	41	23	partnership	partnership	NOUN
hassl-1163	41	24	,	,	PUNCT
hassl-1163	41	25	problem	problem	NOUN
hassl-1163	41	26	solving	solving	NOUN
hassl-1163	41	27	,	,	PUNCT
hassl-1163	41	28	and	and	CCONJ
hassl-1163	41	29	technology	technology	NOUN
hassl-1163	41	30	-	-	PUNCT
hassl-1163	41	31	based	base	VERB
hassl-1163	41	32	crm	crm	NOUN
hassl-1163	41	33	(	(	PUNCT
hassl-1163	41	34	valmohammadi	valmohammadi	PROPN
hassl-1163	41	35	,	,	PUNCT
hassl-1163	41	36	2017	2017	NUM
hassl-1163	41	37	)	)	PUNCT
hassl-1163	41	38	.	.	PUNCT
hassl-1163	42	1	crm	crm	NOUN
hassl-1163	42	2	capabilities	capability	NOUN
hassl-1163	42	3	can	can	AUX
hassl-1163	42	4	be	be	AUX
hassl-1163	42	5	seen	see	VERB
hassl-1163	42	6	from	from	ADP
hassl-1163	42	7	customer	customer	NOUN
hassl-1163	42	8	interaction	interaction	NOUN
hassl-1163	42	9	management	management	NOUN
hassl-1163	42	10	,	,	PUNCT
hassl-1163	42	11	customer	customer	NOUN
hassl-1163	42	12	relationship	relationship	NOUN
hassl-1163	42	13	improvement	improvement	NOUN
hassl-1163	42	14	,	,	PUNCT
hassl-1163	42	15	and	and	CCONJ
hassl-1163	42	16	customer	customer	NOUN
hassl-1163	42	17	win	win	NOUN
hassl-1163	42	18	-	-	PUNCT
hassl-1163	42	19	backs	back	NOUN
hassl-1163	42	20	(	(	PUNCT
hassl-1163	42	21	wang	wang	PROPN
hassl-1163	42	22	et	et	PROPN
hassl-1163	42	23	al	al	PROPN
hassl-1163	42	24	.	.	PROPN
hassl-1163	42	25	,	,	PUNCT
hassl-1163	42	26	2020	2020	NUM
hassl-1163	42	27	)	)	PUNCT
hassl-1163	42	28	.	.	PUNCT
hassl-1163	43	1	customer	customer	NOUN
hassl-1163	43	2	interaction	interaction	NOUN
hassl-1163	43	3	management	management	NOUN
hassl-1163	43	4	skills	skill	NOUN
hassl-1163	43	5	are	be	AUX
hassl-1163	43	6	skills	skill	NOUN
hassl-1163	43	7	to	to	PART
hassl-1163	43	8	identify	identify	VERB
hassl-1163	43	9	and	and	CCONJ
hassl-1163	43	10	acquire	acquire	VERB
hassl-1163	43	11	customers	customer	NOUN
hassl-1163	43	12	and	and	CCONJ
hassl-1163	43	13	retain	retain	VERB
hassl-1163	43	14	them	they	PRON
hassl-1163	43	15	for	for	ADP
hassl-1163	43	16	the	the	DET
hassl-1163	43	17	benefit	benefit	NOUN
hassl-1163	43	18	of	of	ADP
hassl-1163	43	19	the	the	DET
hassl-1163	43	20	company	company	NOUN
hassl-1163	43	21	.	.	PUNCT
hassl-1163	44	1	customer	customer	NOUN
hassl-1163	44	2	relationship	relationship	NOUN
hassl-1163	44	3	improvement	improvement	NOUN
hassl-1163	44	4	capability	capability	NOUN
hassl-1163	44	5	is	be	AUX
hassl-1163	44	6	the	the	DET
hassl-1163	44	7	ability	ability	NOUN
hassl-1163	44	8	to	to	PART
hassl-1163	44	9	analyze	analyze	VERB
hassl-1163	44	10	customer	customer	NOUN
hassl-1163	44	11	data	datum	NOUN
hassl-1163	44	12	to	to	PART
hassl-1163	44	13	increase	increase	VERB
hassl-1163	44	14	sales	sale	NOUN
hassl-1163	44	15	,	,	PUNCT
hassl-1163	44	16	while	while	SCONJ
hassl-1163	44	17	the	the	DET
hassl-1163	44	18	customer	customer	NOUN
hassl-1163	44	19	win	win	NOUN
hassl-1163	44	20	-	-	PUNCT
hassl-1163	44	21	back	back	NOUN
hassl-1163	44	22	capability	capability	NOUN
hassl-1163	44	23	is	be	AUX
hassl-1163	44	24	the	the	DET
hassl-1163	44	25	skill	skill	NOUN
hassl-1163	44	26	to	to	PART
hassl-1163	44	27	rebuild	rebuild	VERB
hassl-1163	44	28	relationships	relationship	NOUN
hassl-1163	44	29	with	with	ADP
hassl-1163	44	30	inactive	inactive	ADJ
hassl-1163	44	31	customers	customer	NOUN
hassl-1163	44	32	.	.	PUNCT
hassl-1163	45	1	1.2	1.2	NUM
hassl-1163	45	2	.	.	X
hassl-1163	45	3	crm	crm	NOUN
hassl-1163	45	4	and	and	CCONJ
hassl-1163	45	5	competitive	competitive	ADJ
hassl-1163	45	6	advantage	advantage	NOUN
hassl-1163	45	7	crm	crm	NOUN
hassl-1163	45	8	supports	support	VERB
hassl-1163	45	9	the	the	DET
hassl-1163	45	10	customer	customer	NOUN
hassl-1163	45	11	knowledge	knowledge	NOUN
hassl-1163	45	12	creation	creation	NOUN
hassl-1163	45	13	process	process	NOUN
hassl-1163	45	14	(	(	PUNCT
hassl-1163	45	15	khodakarami	khodakarami	NOUN
hassl-1163	45	16	&	&	CCONJ
hassl-1163	45	17	chan	chan	PROPN
hassl-1163	45	18	,	,	PUNCT
hassl-1163	45	19	2014	2014	NUM
hassl-1163	45	20	)	)	PUNCT
hassl-1163	45	21	.	.	PUNCT
hassl-1163	46	1	increased	increase	VERB
hassl-1163	46	2	customer	customer	NOUN
hassl-1163	46	3	knowledge	knowledge	NOUN
hassl-1163	46	4	includes	include	VERB
hassl-1163	46	5	two	two	NUM
hassl-1163	46	6	aspects	aspect	NOUN
hassl-1163	46	7	,	,	PUNCT
hassl-1163	46	8	namely	namely	ADV
hassl-1163	46	9	customer	customer	NOUN
hassl-1163	46	10	orientation	orientation	NOUN
hassl-1163	46	11	and	and	CCONJ
hassl-1163	46	12	innovation	innovation	NOUN
hassl-1163	46	13	orientation	orientation	NOUN
hassl-1163	46	14	(	(	PUNCT
hassl-1163	46	15	fidel	fidel	PROPN
hassl-1163	46	16	,	,	PUNCT
hassl-1163	46	17	schlesinger	schlesinger	NOUN
hassl-1163	46	18	,	,	PUNCT
hassl-1163	46	19	&	&	CCONJ
hassl-1163	46	20	emilo	emilo	PROPN
hassl-1163	46	21	,	,	PUNCT
hassl-1163	46	22	2018	2018	NUM
hassl-1163	46	23	)	)	PUNCT
hassl-1163	46	24	,	,	PUNCT
hassl-1163	46	25	which	which	PRON
hassl-1163	46	26	are	be	AUX
hassl-1163	46	27	useful	useful	ADJ
hassl-1163	46	28	for	for	ADP
hassl-1163	46	29	obtaining	obtain	VERB
hassl-1163	46	30	a	a	DET
hassl-1163	46	31	sustainable	sustainable	ADJ
hassl-1163	46	32	competitive	competitive	ADJ
hassl-1163	46	33	advantage	advantage	NOUN
hassl-1163	46	34	(	(	PUNCT
hassl-1163	46	35	chengwu	chengwu	ADV
hassl-1163	46	36	,	,	PUNCT
hassl-1163	46	37	2020	2020	NUM
hassl-1163	46	38	;	;	PUNCT
hassl-1163	46	39	lin	lin	PROPN
hassl-1163	46	40	,	,	PUNCT
hassl-1163	46	41	chen	chen	PROPN
hassl-1163	46	42	,	,	PUNCT
hassl-1163	46	43	&	&	CCONJ
hassl-1163	46	44	chiu	chiu	PROPN
hassl-1163	46	45	,	,	PUNCT
hassl-1163	46	46	2010	2010	NUM
hassl-1163	46	47	)	)	PUNCT
hassl-1163	46	48	.	.	PUNCT
hassl-1163	47	1	crm	crm	PROPN
hassl-1163	47	2	is	be	AUX
hassl-1163	47	3	one	one	NUM
hassl-1163	47	4	of	of	ADP
hassl-1163	47	5	the	the	DET
hassl-1163	47	6	innovation	innovation	NOUN
hassl-1163	47	7	-	-	PUNCT
hassl-1163	47	8	oriented	orient	VERB
hassl-1163	47	9	strategies	strategy	NOUN
hassl-1163	47	10	of	of	ADP
hassl-1163	47	11	a	a	DET
hassl-1163	47	12	sustainable	sustainable	ADJ
hassl-1163	47	13	business	business	NOUN
hassl-1163	47	14	model	model	NOUN
hassl-1163	47	15	(	(	PUNCT
hassl-1163	47	16	gil	gil	PROPN
hassl-1163	47	17	-	-	PUNCT
hassl-1163	47	18	gomez	gomez	PROPN
hassl-1163	47	19	,	,	PUNCT
hassl-1163	47	20	guerola	guerola	PROPN
hassl-1163	47	21	-	-	PUNCT
hassl-1163	47	22	navarro	navarro	PROPN
hassl-1163	47	23	,	,	PUNCT
hassl-1163	47	24	oltra	oltra	ADJ
hassl-1163	47	25	-	-	PUNCT
hassl-1163	47	26	badenes	badene	NOUN
hassl-1163	47	27	,	,	PUNCT
hassl-1163	47	28	&	&	CCONJ
hassl-1163	47	29	lozano	lozano	PROPN
hassl-1163	47	30	-	-	PUNCT
hassl-1163	47	31	quilis	quilis	PROPN
hassl-1163	47	32	,	,	PUNCT
hassl-1163	47	33	2020	2020	NUM
hassl-1163	47	34	)	)	PUNCT
hassl-1163	47	35	.	.	PUNCT
hassl-1163	48	1	crm	crm	PROPN
hassl-1163	48	2	is	be	AUX
hassl-1163	48	3	a	a	DET
hassl-1163	48	4	mutually	mutually	ADV
hassl-1163	48	5	beneficial	beneficial	ADJ
hassl-1163	48	6	relationship	relationship	NOUN
hassl-1163	48	7	-	-	PUNCT
hassl-1163	48	8	oriented	orient	VERB
hassl-1163	48	9	business	business	NOUN
hassl-1163	48	10	strategy	strategy	NOUN
hassl-1163	48	11	,	,	PUNCT
hassl-1163	48	12	aimed	aim	VERB
hassl-1163	48	13	at	at	ADP
hassl-1163	48	14	increasing	increase	VERB
hassl-1163	48	15	customer	customer	NOUN
hassl-1163	48	16	engagement	engagement	NOUN
hassl-1163	48	17	and	and	CCONJ
hassl-1163	48	18	company	company	NOUN
hassl-1163	48	19	performance	performance	NOUN
hassl-1163	48	20	(	(	PUNCT
hassl-1163	48	21	wang	wang	PROPN
hassl-1163	48	22	&	&	CCONJ
hassl-1163	48	23	kim	kim	PROPN
hassl-1163	48	24	,	,	PUNCT
hassl-1163	48	25	2017	2017	NUM
hassl-1163	48	26	)	)	PUNCT
hassl-1163	48	27	.	.	PUNCT
hassl-1163	49	1	currently	currently	ADV
hassl-1163	49	2	,	,	PUNCT
hassl-1163	49	3	the	the	DET
hassl-1163	49	4	marketing	marketing	NOUN
hassl-1163	49	5	strategy	strategy	NOUN
hassl-1163	49	6	is	be	AUX
hassl-1163	49	7	changing	change	VERB
hassl-1163	49	8	from	from	ADP
hassl-1163	49	9	transaction	transaction	NOUN
hassl-1163	49	10	-	-	PUNCT
hassl-1163	49	11	oriented	orient	VERB
hassl-1163	49	12	to	to	AUX
hassl-1163	49	13	relationship	relationship	NOUN
hassl-1163	49	14	-	-	PUNCT
hassl-1163	49	15	oriented	orient	VERB
hassl-1163	49	16	as	as	SCONJ
hassl-1163	49	17	crm	crm	PROPN
hassl-1163	49	18	is	be	AUX
hassl-1163	49	19	key	key	ADJ
hassl-1163	49	20	to	to	ADP
hassl-1163	49	21	achieving	achieve	VERB
hassl-1163	49	22	mutually	mutually	ADV
hassl-1163	49	23	beneficial	beneficial	ADJ
hassl-1163	49	24	relationships	relationship	NOUN
hassl-1163	49	25	with	with	ADP
hassl-1163	49	26	customers	customer	NOUN
hassl-1163	49	27	and	and	CCONJ
hassl-1163	49	28	achieving	achieve	VERB
hassl-1163	49	29	competitive	competitive	ADJ
hassl-1163	49	30	advantage	advantage	NOUN
hassl-1163	49	31	(	(	PUNCT
hassl-1163	49	32	chengwu	chengwu	ADV
hassl-1163	49	33	,	,	PUNCT
hassl-1163	49	34	2020	2020	NUM
hassl-1163	49	35	)	)	PUNCT
hassl-1163	49	36	,	,	PUNCT
hassl-1163	49	37	which	which	PRON
hassl-1163	49	38	is	be	AUX
hassl-1163	49	39	difficult	difficult	ADJ
hassl-1163	49	40	for	for	SCONJ
hassl-1163	49	41	competitors	competitor	NOUN
hassl-1163	49	42	to	to	PART
hassl-1163	49	43	imitate	imitate	VERB
hassl-1163	49	44	(	(	PUNCT
hassl-1163	49	45	zhang	zhang	PROPN
hassl-1163	49	46	,	,	PUNCT
hassl-1163	49	47	guo	guo	PROPN
hassl-1163	49	48	,	,	PUNCT
hassl-1163	49	49	hu	hu	PROPN
hassl-1163	49	50	,	,	PUNCT
hassl-1163	49	51	&	&	CCONJ
hassl-1163	49	52	liu	liu	PROPN
hassl-1163	49	53	,	,	PUNCT
hassl-1163	49	54	2017	2017	NUM
hassl-1163	49	55	)	)	PUNCT
hassl-1163	49	56	.	.	PUNCT
hassl-1163	50	1	based	base	VERB
hassl-1163	50	2	on	on	ADP
hassl-1163	50	3	the	the	DET
hassl-1163	50	4	above	above	ADJ
hassl-1163	50	5	information	information	NOUN
hassl-1163	50	6	,	,	PUNCT
hassl-1163	50	7	this	this	DET
hassl-1163	50	8	study	study	NOUN
hassl-1163	50	9	proposes	propose	VERB
hassl-1163	50	10	the	the	DET
hassl-1163	50	11	following	follow	VERB
hassl-1163	50	12	hypothesis	hypothesis	NOUN
hassl-1163	50	13	:	:	PUNCT
hassl-1163	50	14	h1	h1	PROPN
hassl-1163	50	15	.	.	PUNCT
hassl-1163	51	1	crm	crm	PROPN
hassl-1163	51	2	is	be	AUX
hassl-1163	51	3	positively	positively	ADV
hassl-1163	51	4	related	relate	VERB
hassl-1163	51	5	to	to	ADP
hassl-1163	51	6	competitive	competitive	ADJ
hassl-1163	51	7	advantage	advantage	NOUN
hassl-1163	51	8	.	.	PUNCT
hassl-1163	52	1	humanities	humanity	NOUN
hassl-1163	52	2	and	and	CCONJ
hassl-1163	52	3	social	social	ADJ
hassl-1163	52	4	sciences	science	NOUN
hassl-1163	52	5	letters	letter	NOUN
hassl-1163	52	6	,	,	PUNCT
hassl-1163	52	7	2021	2021	NUM
hassl-1163	52	8	,	,	PUNCT
hassl-1163	52	9	9(4	9(4	NUM
hassl-1163	52	10	):	):	PUNCT
hassl-1163	52	11	430	430	NUM
hassl-1163	52	12	-	-	SYM
hassl-1163	52	13	438	438	NUM
hassl-1163	52	14	432	432	NUM
hassl-1163	52	15	©	©	PROPN
hassl-1163	52	16	2021	2021	NUM
hassl-1163	52	17	conscientia	conscientia	PROPN
hassl-1163	52	18	beam	beam	PROPN
hassl-1163	52	19	.	.	PUNCT
hassl-1163	53	1	all	all	DET
hassl-1163	53	2	rights	right	NOUN
hassl-1163	53	3	reserved	reserve	VERB
hassl-1163	53	4	.	.	PUNCT
hassl-1163	54	1	1.3	1.3	NUM
hassl-1163	54	2	.	.	PUNCT
hassl-1163	55	1	competitive	competitive	ADJ
hassl-1163	55	2	advantage	advantage	NOUN
hassl-1163	55	3	and	and	CCONJ
hassl-1163	55	4	business	business	NOUN
hassl-1163	55	5	performance	performance	NOUN
hassl-1163	55	6	studies	study	NOUN
hassl-1163	55	7	have	have	AUX
hassl-1163	55	8	shown	show	VERB
hassl-1163	55	9	that	that	SCONJ
hassl-1163	55	10	the	the	DET
hassl-1163	55	11	key	key	NOUN
hassl-1163	55	12	to	to	ADP
hassl-1163	55	13	successful	successful	ADJ
hassl-1163	55	14	strategy	strategy	NOUN
hassl-1163	55	15	implementation	implementation	NOUN
hassl-1163	55	16	depends	depend	VERB
hassl-1163	55	17	on	on	ADP
hassl-1163	55	18	how	how	SCONJ
hassl-1163	55	19	a	a	DET
hassl-1163	55	20	company	company	NOUN
hassl-1163	55	21	is	be	AUX
hassl-1163	55	22	able	able	ADJ
hassl-1163	55	23	to	to	PART
hassl-1163	55	24	optimize	optimize	VERB
hassl-1163	55	25	its	its	PRON
hassl-1163	55	26	resources	resource	NOUN
hassl-1163	55	27	(	(	PUNCT
hassl-1163	55	28	barney	barney	NOUN
hassl-1163	55	29	,	,	PUNCT
hassl-1163	55	30	1986	1986	NUM
hassl-1163	55	31	)	)	PUNCT
hassl-1163	55	32	,	,	PUNCT
hassl-1163	55	33	and	and	CCONJ
hassl-1163	55	34	when	when	SCONJ
hassl-1163	55	35	that	that	PRON
hassl-1163	55	36	happens	happen	VERB
hassl-1163	55	37	,	,	PUNCT
hassl-1163	55	38	a	a	DET
hassl-1163	55	39	company	company	NOUN
hassl-1163	55	40	will	will	AUX
hassl-1163	55	41	gain	gain	VERB
hassl-1163	55	42	a	a	DET
hassl-1163	55	43	competitive	competitive	ADJ
hassl-1163	55	44	advantage	advantage	NOUN
hassl-1163	55	45	(	(	PUNCT
hassl-1163	55	46	kim	kim	PROPN
hassl-1163	55	47	&	&	CCONJ
hassl-1163	55	48	hoskisson	hoskisson	PROPN
hassl-1163	55	49	,	,	PUNCT
hassl-1163	55	50	2015	2015	NUM
hassl-1163	55	51	;	;	PUNCT
hassl-1163	55	52	marinagi	marinagi	NOUN
hassl-1163	55	53	,	,	PUNCT
hassl-1163	55	54	trivellas	trivella	NOUN
hassl-1163	55	55	,	,	PUNCT
hassl-1163	55	56	&	&	CCONJ
hassl-1163	55	57	sakas	sakas	PROPN
hassl-1163	55	58	,	,	PUNCT
hassl-1163	55	59	2014	2014	NUM
hassl-1163	55	60	;	;	PUNCT
hassl-1163	55	61	urbancova	urbancova	NOUN
hassl-1163	55	62	,	,	PUNCT
hassl-1163	55	63	2013	2013	NUM
hassl-1163	55	64	)	)	PUNCT
hassl-1163	55	65	.	.	PUNCT
hassl-1163	56	1	based	base	VERB
hassl-1163	56	2	on	on	ADP
hassl-1163	56	3	the	the	DET
hassl-1163	56	4	perspective	perspective	NOUN
hassl-1163	56	5	of	of	ADP
hassl-1163	56	6	a	a	DET
hassl-1163	56	7	resourcebased	resourcebased	ADJ
hassl-1163	56	8	view	view	NOUN
hassl-1163	56	9	,	,	PUNCT
hassl-1163	56	10	competitive	competitive	ADJ
hassl-1163	56	11	advantage	advantage	NOUN
hassl-1163	56	12	will	will	AUX
hassl-1163	56	13	be	be	AUX
hassl-1163	56	14	achieved	achieve	VERB
hassl-1163	56	15	if	if	SCONJ
hassl-1163	56	16	a	a	DET
hassl-1163	56	17	company	company	NOUN
hassl-1163	56	18	has	have	VERB
hassl-1163	56	19	superior	superior	ADJ
hassl-1163	56	20	resources	resource	NOUN
hassl-1163	56	21	,	,	PUNCT
hassl-1163	56	22	including	include	VERB
hassl-1163	56	23	capabilities	capability	NOUN
hassl-1163	56	24	,	,	PUNCT
hassl-1163	56	25	processes	process	NOUN
hassl-1163	56	26	,	,	PUNCT
hassl-1163	56	27	attributes	attribute	NOUN
hassl-1163	56	28	,	,	PUNCT
hassl-1163	56	29	and	and	CCONJ
hassl-1163	56	30	knowledge	knowledge	NOUN
hassl-1163	56	31	,	,	PUNCT
hassl-1163	56	32	compared	compare	VERB
hassl-1163	56	33	to	to	ADP
hassl-1163	56	34	its	its	PRON
hassl-1163	56	35	competitors	competitor	NOUN
hassl-1163	56	36	(	(	PUNCT
hassl-1163	56	37	barney	barney	NOUN
hassl-1163	56	38	,	,	PUNCT
hassl-1163	56	39	1991	1991	NUM
hassl-1163	56	40	)	)	PUNCT
hassl-1163	56	41	.	.	PUNCT
hassl-1163	57	1	competitive	competitive	ADJ
hassl-1163	57	2	advantage	advantage	NOUN
hassl-1163	57	3	will	will	AUX
hassl-1163	57	4	give	give	VERB
hassl-1163	57	5	the	the	DET
hassl-1163	57	6	organization	organization	NOUN
hassl-1163	57	7	the	the	DET
hassl-1163	57	8	possibility	possibility	NOUN
hassl-1163	57	9	to	to	PART
hassl-1163	57	10	select	select	VERB
hassl-1163	57	11	and	and	CCONJ
hassl-1163	57	12	implement	implement	VERB
hassl-1163	57	13	strategies	strategy	NOUN
hassl-1163	57	14	that	that	PRON
hassl-1163	57	15	will	will	AUX
hassl-1163	57	16	differentiate	differentiate	VERB
hassl-1163	57	17	it	it	PRON
hassl-1163	57	18	from	from	ADP
hassl-1163	57	19	its	its	PRON
hassl-1163	57	20	competitors	competitor	NOUN
hassl-1163	57	21	.	.	PUNCT
hassl-1163	58	1	all	all	DET
hassl-1163	58	2	parts	part	NOUN
hassl-1163	58	3	of	of	ADP
hassl-1163	58	4	the	the	DET
hassl-1163	58	5	organization	organization	NOUN
hassl-1163	58	6	,	,	PUNCT
hassl-1163	58	7	whether	whether	SCONJ
hassl-1163	58	8	in	in	ADP
hassl-1163	58	9	the	the	DET
hassl-1163	58	10	form	form	NOUN
hassl-1163	58	11	of	of	ADP
hassl-1163	58	12	resources	resource	NOUN
hassl-1163	58	13	or	or	CCONJ
hassl-1163	58	14	activities	activity	NOUN
hassl-1163	58	15	,	,	PUNCT
hassl-1163	58	16	can	can	AUX
hassl-1163	58	17	bring	bring	VERB
hassl-1163	58	18	a	a	DET
hassl-1163	58	19	competitive	competitive	ADJ
hassl-1163	58	20	advantage	advantage	NOUN
hassl-1163	58	21	(	(	PUNCT
hassl-1163	58	22	lee	lee	PROPN
hassl-1163	58	23	&	&	CCONJ
hassl-1163	58	24	chu	chu	PROPN
hassl-1163	58	25	,	,	PUNCT
hassl-1163	58	26	2011	2011	NUM
hassl-1163	58	27	)	)	PUNCT
hassl-1163	58	28	and	and	CCONJ
hassl-1163	58	29	contribute	contribute	VERB
hassl-1163	58	30	to	to	ADP
hassl-1163	58	31	the	the	DET
hassl-1163	58	32	company	company	NOUN
hassl-1163	58	33	's	's	PART
hassl-1163	58	34	level	level	NOUN
hassl-1163	58	35	of	of	ADP
hassl-1163	58	36	performance	performance	NOUN
hassl-1163	58	37	(	(	PUNCT
hassl-1163	58	38	ferreira	ferreira	PROPN
hassl-1163	58	39	&	&	CCONJ
hassl-1163	58	40	fernandes	fernandes	PROPN
hassl-1163	58	41	,	,	PUNCT
hassl-1163	58	42	2017	2017	NUM
hassl-1163	58	43	)	)	PUNCT
hassl-1163	58	44	.	.	PUNCT
hassl-1163	59	1	previous	previous	ADJ
hassl-1163	59	2	studies	study	NOUN
hassl-1163	59	3	have	have	AUX
hassl-1163	59	4	revealed	reveal	VERB
hassl-1163	59	5	that	that	SCONJ
hassl-1163	59	6	competitive	competitive	ADJ
hassl-1163	59	7	advantage	advantage	NOUN
hassl-1163	59	8	supports	support	VERB
hassl-1163	59	9	the	the	DET
hassl-1163	59	10	achievement	achievement	NOUN
hassl-1163	59	11	of	of	ADP
hassl-1163	59	12	business	business	NOUN
hassl-1163	59	13	performance	performance	NOUN
hassl-1163	59	14	(	(	PUNCT
hassl-1163	59	15	kiyabo	kiyabo	NOUN
hassl-1163	59	16	&	&	CCONJ
hassl-1163	59	17	isaga	isaga	NOUN
hassl-1163	59	18	,	,	PUNCT
hassl-1163	59	19	2020	2020	NUM
hassl-1163	59	20	;	;	PUNCT
hassl-1163	59	21	yang	yang	PROPN
hassl-1163	59	22	,	,	PUNCT
hassl-1163	59	23	ishtiaq	ishtiaq	PROPN
hassl-1163	59	24	,	,	PUNCT
hassl-1163	59	25	&	&	CCONJ
hassl-1163	59	26	anwar	anwar	PROPN
hassl-1163	59	27	,	,	PUNCT
hassl-1163	59	28	2018	2018	NUM
hassl-1163	59	29	;	;	PUNCT
hassl-1163	59	30	yasa	yasa	PROPN
hassl-1163	59	31	,	,	PUNCT
hassl-1163	59	32	giantari	giantari	PROPN
hassl-1163	59	33	,	,	PUNCT
hassl-1163	59	34	setini	setini	PROPN
hassl-1163	59	35	,	,	PUNCT
hassl-1163	59	36	&	&	CCONJ
hassl-1163	59	37	rahmayanti	rahmayanti	PROPN
hassl-1163	59	38	,	,	PUNCT
hassl-1163	59	39	2020	2020	NUM
hassl-1163	59	40	;	;	PUNCT
hassl-1163	59	41	zainol	zainol	PROPN
hassl-1163	59	42	&	&	CCONJ
hassl-1163	59	43	al	al	PROPN
hassl-1163	59	44	mamun	mamun	PROPN
hassl-1163	59	45	,	,	PUNCT
hassl-1163	59	46	2018	2018	NUM
hassl-1163	59	47	)	)	PUNCT
hassl-1163	59	48	.	.	PUNCT
hassl-1163	60	1	companies	company	NOUN
hassl-1163	60	2	that	that	PRON
hassl-1163	60	3	have	have	VERB
hassl-1163	60	4	a	a	DET
hassl-1163	60	5	competitive	competitive	ADJ
hassl-1163	60	6	advantage	advantage	NOUN
hassl-1163	60	7	will	will	AUX
hassl-1163	60	8	provide	provide	VERB
hassl-1163	60	9	economic	economic	ADJ
hassl-1163	60	10	value	value	NOUN
hassl-1163	60	11	that	that	PRON
hassl-1163	60	12	is	be	AUX
hassl-1163	60	13	difficult	difficult	ADJ
hassl-1163	60	14	to	to	PART
hassl-1163	60	15	obtain	obtain	VERB
hassl-1163	60	16	by	by	ADP
hassl-1163	60	17	competitors	competitor	NOUN
hassl-1163	60	18	(	(	PUNCT
hassl-1163	60	19	helfat	helfat	NOUN
hassl-1163	60	20	&	&	CCONJ
hassl-1163	60	21	peteraf	peteraf	NOUN
hassl-1163	60	22	,	,	PUNCT
hassl-1163	60	23	2015	2015	NUM
hassl-1163	60	24	)	)	PUNCT
hassl-1163	60	25	,	,	PUNCT
hassl-1163	60	26	so	so	CCONJ
hassl-1163	60	27	it	it	PRON
hassl-1163	60	28	is	be	AUX
hassl-1163	60	29	important	important	ADJ
hassl-1163	60	30	for	for	SCONJ
hassl-1163	60	31	managers	manager	NOUN
hassl-1163	60	32	to	to	PART
hassl-1163	60	33	develop	develop	VERB
hassl-1163	60	34	competitive	competitive	ADJ
hassl-1163	60	35	advantages	advantage	NOUN
hassl-1163	60	36	for	for	ADP
hassl-1163	60	37	improving	improve	VERB
hassl-1163	60	38	business	business	NOUN
hassl-1163	60	39	performance	performance	NOUN
hassl-1163	60	40	(	(	PUNCT
hassl-1163	60	41	rua	rua	PROPN
hassl-1163	60	42	,	,	PUNCT
hassl-1163	60	43	frança	frança	PROPN
hassl-1163	60	44	,	,	PUNCT
hassl-1163	60	45	&	&	CCONJ
hassl-1163	60	46	fernández	fernández	PROPN
hassl-1163	60	47	ortiz	ortiz	PROPN
hassl-1163	60	48	,	,	PUNCT
hassl-1163	60	49	2018	2018	NUM
hassl-1163	60	50	)	)	PUNCT
hassl-1163	60	51	.	.	PUNCT
hassl-1163	61	1	h2	h2	PROPN
hassl-1163	61	2	.	.	PUNCT
hassl-1163	62	1	competitive	competitive	ADJ
hassl-1163	62	2	advantage	advantage	NOUN
hassl-1163	62	3	is	be	AUX
hassl-1163	62	4	positively	positively	ADV
hassl-1163	62	5	related	relate	VERB
hassl-1163	62	6	to	to	ADP
hassl-1163	62	7	business	business	NOUN
hassl-1163	62	8	performance	performance	NOUN
hassl-1163	62	9	.	.	PUNCT
hassl-1163	63	1	h3	h3	NOUN
hassl-1163	63	2	.	.	PUNCT
hassl-1163	64	1	the	the	DET
hassl-1163	64	2	relationship	relationship	NOUN
hassl-1163	64	3	between	between	ADP
hassl-1163	64	4	customer	customer	NOUN
hassl-1163	64	5	relationship	relationship	NOUN
hassl-1163	64	6	marketing	marketing	NOUN
hassl-1163	64	7	and	and	CCONJ
hassl-1163	64	8	business	business	NOUN
hassl-1163	64	9	performance	performance	NOUN
hassl-1163	64	10	is	be	AUX
hassl-1163	64	11	mediated	mediate	VERB
hassl-1163	64	12	by	by	ADP
hassl-1163	64	13	competitive	competitive	ADJ
hassl-1163	64	14	advantage	advantage	NOUN
hassl-1163	64	15	.	.	PUNCT
hassl-1163	65	1	1.4	1.4	NUM
hassl-1163	65	2	.	.	PUNCT
hassl-1163	65	3	crm	crm	PROPN
hassl-1163	65	4	,	,	PUNCT
hassl-1163	65	5	innovation	innovation	NOUN
hassl-1163	65	6	capabilities	capability	NOUN
hassl-1163	65	7	,	,	PUNCT
hassl-1163	65	8	and	and	CCONJ
hassl-1163	65	9	competitive	competitive	ADJ
hassl-1163	65	10	advantage	advantage	NOUN
hassl-1163	65	11	the	the	DET
hassl-1163	65	12	role	role	NOUN
hassl-1163	65	13	of	of	ADP
hassl-1163	65	14	crm	crm	NOUN
hassl-1163	65	15	becomes	become	VERB
hassl-1163	65	16	very	very	ADV
hassl-1163	65	17	important	important	ADJ
hassl-1163	65	18	in	in	ADP
hassl-1163	65	19	an	an	DET
hassl-1163	65	20	increasingly	increasingly	ADV
hassl-1163	65	21	competitive	competitive	ADJ
hassl-1163	65	22	market	market	NOUN
hassl-1163	65	23	(	(	PUNCT
hassl-1163	65	24	valmohammadi	valmohammadi	PROPN
hassl-1163	65	25	,	,	PUNCT
hassl-1163	65	26	2017	2017	NUM
hassl-1163	65	27	)	)	PUNCT
hassl-1163	65	28	because	because	SCONJ
hassl-1163	65	29	it	it	PRON
hassl-1163	65	30	will	will	AUX
hassl-1163	65	31	increase	increase	VERB
hassl-1163	65	32	innovation	innovation	NOUN
hassl-1163	65	33	capabilities	capability	NOUN
hassl-1163	65	34	(	(	PUNCT
hassl-1163	65	35	lin	lin	PROPN
hassl-1163	65	36	et	et	PROPN
hassl-1163	65	37	al	al	PROPN
hassl-1163	65	38	.	.	PROPN
hassl-1163	65	39	,	,	PUNCT
hassl-1163	65	40	2010	2010	NUM
hassl-1163	65	41	;	;	PUNCT
hassl-1163	65	42	wang	wang	PROPN
hassl-1163	65	43	et	et	PROPN
hassl-1163	65	44	al	al	PROPN
hassl-1163	65	45	.	.	PROPN
hassl-1163	65	46	,	,	PUNCT
hassl-1163	65	47	2020	2020	NUM
hassl-1163	65	48	)	)	PUNCT
hassl-1163	65	49	.	.	PUNCT
hassl-1163	66	1	basically	basically	ADV
hassl-1163	66	2	,	,	PUNCT
hassl-1163	66	3	innovation	innovation	NOUN
hassl-1163	66	4	depends	depend	VERB
hassl-1163	66	5	on	on	ADP
hassl-1163	66	6	the	the	DET
hassl-1163	66	7	ability	ability	NOUN
hassl-1163	66	8	to	to	PART
hassl-1163	66	9	integrate	integrate	VERB
hassl-1163	66	10	resources	resource	NOUN
hassl-1163	66	11	with	with	ADP
hassl-1163	66	12	capabilities	capability	NOUN
hassl-1163	66	13	(	(	PUNCT
hassl-1163	66	14	inauen	inauen	NOUN
hassl-1163	66	15	&	&	CCONJ
hassl-1163	66	16	schenker	schenker	PROPN
hassl-1163	66	17	-	-	PUNCT
hassl-1163	66	18	wicki	wicki	NOUN
hassl-1163	66	19	,	,	PUNCT
hassl-1163	66	20	2011	2011	NUM
hassl-1163	66	21	)	)	PUNCT
hassl-1163	66	22	.	.	PUNCT
hassl-1163	67	1	crm	crm	PROPN
hassl-1163	67	2	is	be	AUX
hassl-1163	67	3	a	a	DET
hassl-1163	67	4	strategy	strategy	NOUN
hassl-1163	67	5	to	to	PART
hassl-1163	67	6	develop	develop	VERB
hassl-1163	67	7	innovation	innovation	NOUN
hassl-1163	67	8	capabilities	capability	NOUN
hassl-1163	67	9	that	that	PRON
hassl-1163	67	10	will	will	AUX
hassl-1163	67	11	encourage	encourage	VERB
hassl-1163	67	12	the	the	DET
hassl-1163	67	13	achievement	achievement	NOUN
hassl-1163	67	14	of	of	ADP
hassl-1163	67	15	competitive	competitive	ADJ
hassl-1163	67	16	advantage	advantage	NOUN
hassl-1163	67	17	(	(	PUNCT
hassl-1163	67	18	lin	lin	PROPN
hassl-1163	67	19	et	et	PROPN
hassl-1163	67	20	al	al	PROPN
hassl-1163	67	21	.	.	PROPN
hassl-1163	67	22	,	,	PUNCT
hassl-1163	67	23	2010	2010	NUM
hassl-1163	67	24	;	;	PUNCT
hassl-1163	67	25	ramani	ramani	PROPN
hassl-1163	67	26	&	&	CCONJ
hassl-1163	67	27	kumar	kumar	PROPN
hassl-1163	67	28	,	,	PUNCT
hassl-1163	67	29	2008	2008	NUM
hassl-1163	67	30	)	)	PUNCT
hassl-1163	67	31	.	.	PUNCT
hassl-1163	68	1	through	through	ADP
hassl-1163	68	2	innovation	innovation	NOUN
hassl-1163	68	3	,	,	PUNCT
hassl-1163	68	4	effectiveness	effectiveness	NOUN
hassl-1163	68	5	and	and	CCONJ
hassl-1163	68	6	efficiency	efficiency	NOUN
hassl-1163	68	7	will	will	AUX
hassl-1163	68	8	be	be	AUX
hassl-1163	68	9	achieved	achieve	VERB
hassl-1163	68	10	through	through	ADP
hassl-1163	68	11	process	process	NOUN
hassl-1163	68	12	improvement	improvement	NOUN
hassl-1163	68	13	,	,	PUNCT
hassl-1163	68	14	which	which	PRON
hassl-1163	68	15	will	will	AUX
hassl-1163	68	16	result	result	VERB
hassl-1163	68	17	in	in	ADP
hassl-1163	68	18	a	a	DET
hassl-1163	68	19	competitive	competitive	ADJ
hassl-1163	68	20	advantage	advantage	NOUN
hassl-1163	68	21	.	.	PUNCT
hassl-1163	69	1	innovation	innovation	NOUN
hassl-1163	69	2	is	be	AUX
hassl-1163	69	3	considered	consider	VERB
hassl-1163	69	4	important	important	ADJ
hassl-1163	69	5	to	to	PART
hassl-1163	69	6	realize	realize	VERB
hassl-1163	69	7	a	a	DET
hassl-1163	69	8	competitive	competitive	ADJ
hassl-1163	69	9	advantage	advantage	NOUN
hassl-1163	69	10	because	because	SCONJ
hassl-1163	69	11	innovative	innovative	ADJ
hassl-1163	69	12	companies	company	NOUN
hassl-1163	69	13	will	will	AUX
hassl-1163	69	14	have	have	VERB
hassl-1163	69	15	the	the	DET
hassl-1163	69	16	ability	ability	NOUN
hassl-1163	69	17	to	to	PART
hassl-1163	69	18	adapt	adapt	VERB
hassl-1163	69	19	to	to	ADP
hassl-1163	69	20	changes	change	NOUN
hassl-1163	69	21	(	(	PUNCT
hassl-1163	69	22	valmohammadi	valmohammadi	NOUN
hassl-1163	69	23	,	,	PUNCT
hassl-1163	69	24	2017	2017	NUM
hassl-1163	69	25	)	)	PUNCT
hassl-1163	69	26	.	.	PUNCT
hassl-1163	70	1	in	in	ADP
hassl-1163	70	2	the	the	DET
hassl-1163	70	3	service	service	NOUN
hassl-1163	70	4	sector	sector	NOUN
hassl-1163	70	5	,	,	PUNCT
hassl-1163	70	6	innovation	innovation	NOUN
hassl-1163	70	7	will	will	AUX
hassl-1163	70	8	encourage	encourage	VERB
hassl-1163	70	9	companies	company	NOUN
hassl-1163	70	10	to	to	PART
hassl-1163	70	11	develop	develop	VERB
hassl-1163	70	12	their	their	PRON
hassl-1163	70	13	services	service	NOUN
hassl-1163	70	14	,	,	PUNCT
hassl-1163	70	15	which	which	PRON
hassl-1163	70	16	will	will	AUX
hassl-1163	70	17	create	create	VERB
hassl-1163	70	18	and	and	CCONJ
hassl-1163	70	19	maintain	maintain	VERB
hassl-1163	70	20	value	value	NOUN
hassl-1163	70	21	for	for	ADP
hassl-1163	70	22	stakeholders	stakeholder	NOUN
hassl-1163	70	23	(	(	PUNCT
hassl-1163	70	24	dervitsiotis	dervitsiotis	NOUN
hassl-1163	70	25	,	,	PUNCT
hassl-1163	70	26	2010	2010	NUM
hassl-1163	70	27	)	)	PUNCT
hassl-1163	70	28	.	.	PUNCT
hassl-1163	71	1	h4	h4	PROPN
hassl-1163	71	2	.	.	PUNCT
hassl-1163	72	1	crm	crm	PROPN
hassl-1163	72	2	is	be	AUX
hassl-1163	72	3	positively	positively	ADV
hassl-1163	72	4	related	relate	VERB
hassl-1163	72	5	to	to	ADP
hassl-1163	72	6	innovation	innovation	NOUN
hassl-1163	72	7	capabilities	capability	NOUN
hassl-1163	72	8	.	.	PUNCT
hassl-1163	73	1	h5	h5	NOUN
hassl-1163	73	2	.	.	PUNCT
hassl-1163	74	1	innovation	innovation	NOUN
hassl-1163	74	2	capabilities	capability	NOUN
hassl-1163	74	3	are	be	AUX
hassl-1163	74	4	positively	positively	ADV
hassl-1163	74	5	related	relate	VERB
hassl-1163	74	6	to	to	ADP
hassl-1163	74	7	competitive	competitive	ADJ
hassl-1163	74	8	advantage	advantage	NOUN
hassl-1163	74	9	.	.	PUNCT
hassl-1163	75	1	h6	h6	PROPN
hassl-1163	75	2	.	.	PUNCT
hassl-1163	76	1	the	the	DET
hassl-1163	76	2	relationship	relationship	NOUN
hassl-1163	76	3	between	between	ADP
hassl-1163	76	4	crm	crm	NOUN
hassl-1163	76	5	and	and	CCONJ
hassl-1163	76	6	competitive	competitive	ADJ
hassl-1163	76	7	advantage	advantage	NOUN
hassl-1163	76	8	is	be	AUX
hassl-1163	76	9	mediated	mediate	VERB
hassl-1163	76	10	by	by	ADP
hassl-1163	76	11	innovation	innovation	NOUN
hassl-1163	76	12	capabilities	capability	NOUN
hassl-1163	76	13	.	.	PUNCT
hassl-1163	77	1	crm	crm	PROPN
hassl-1163	77	2	is	be	AUX
hassl-1163	77	3	an	an	DET
hassl-1163	77	4	important	important	ADJ
hassl-1163	77	5	key	key	NOUN
hassl-1163	77	6	to	to	ADP
hassl-1163	77	7	achieving	achieve	VERB
hassl-1163	77	8	mutually	mutually	ADV
hassl-1163	77	9	beneficial	beneficial	ADJ
hassl-1163	77	10	relationships	relationship	NOUN
hassl-1163	77	11	with	with	ADP
hassl-1163	77	12	customers	customer	NOUN
hassl-1163	77	13	and	and	CCONJ
hassl-1163	77	14	achieving	achieve	VERB
hassl-1163	77	15	competitive	competitive	ADJ
hassl-1163	77	16	advantage	advantage	NOUN
hassl-1163	77	17	.	.	PUNCT
hassl-1163	78	1	the	the	DET
hassl-1163	78	2	relationship	relationship	NOUN
hassl-1163	78	3	between	between	ADP
hassl-1163	78	4	crm	crm	PROPN
hassl-1163	78	5	,	,	PUNCT
hassl-1163	78	6	innovation	innovation	NOUN
hassl-1163	78	7	capability	capability	NOUN
hassl-1163	78	8	,	,	PUNCT
hassl-1163	78	9	competitive	competitive	ADJ
hassl-1163	78	10	advantage	advantage	NOUN
hassl-1163	78	11	,	,	PUNCT
hassl-1163	78	12	and	and	CCONJ
hassl-1163	78	13	business	business	NOUN
hassl-1163	78	14	performance	performance	NOUN
hassl-1163	78	15	is	be	AUX
hassl-1163	78	16	formulated	formulate	VERB
hassl-1163	78	17	in	in	ADP
hassl-1163	78	18	the	the	DET
hassl-1163	78	19	research	research	NOUN
hassl-1163	78	20	model	model	NOUN
hassl-1163	78	21	presented	present	VERB
hassl-1163	78	22	in	in	ADP
hassl-1163	78	23	figure	figure	NOUN
hassl-1163	78	24	1	1	NUM
hassl-1163	78	25	.	.	PUNCT
hassl-1163	79	1	figure-1	figure-1	PROPN
hassl-1163	79	2	.	.	PUNCT
hassl-1163	80	1	research	research	NOUN
hassl-1163	80	2	model	model	NOUN
hassl-1163	80	3	.	.	PUNCT
hassl-1163	81	1	humanities	humanity	NOUN
hassl-1163	81	2	and	and	CCONJ
hassl-1163	81	3	social	social	ADJ
hassl-1163	81	4	sciences	science	NOUN
hassl-1163	81	5	letters	letter	NOUN
hassl-1163	81	6	,	,	PUNCT
hassl-1163	81	7	2021	2021	NUM
hassl-1163	81	8	,	,	PUNCT
hassl-1163	81	9	9(4	9(4	NUM
hassl-1163	81	10	):	):	PUNCT
hassl-1163	81	11	430	430	NUM
hassl-1163	81	12	-	-	SYM
hassl-1163	81	13	438	438	NUM
hassl-1163	81	14	433	433	NUM
hassl-1163	81	15	©	©	PROPN
hassl-1163	81	16	2021	2021	NUM
hassl-1163	81	17	conscientia	conscientia	PROPN
hassl-1163	81	18	beam	beam	PROPN
hassl-1163	81	19	.	.	PUNCT
hassl-1163	82	1	all	all	DET
hassl-1163	82	2	rights	right	NOUN
hassl-1163	82	3	reserved	reserve	VERB
hassl-1163	82	4	.	.	PUNCT
hassl-1163	83	1	2	2	X
hassl-1163	83	2	.	.	X
hassl-1163	83	3	methods	method	NOUN
hassl-1163	83	4	2.1	2.1	NUM
hassl-1163	83	5	.	.	PUNCT
hassl-1163	84	1	sample	sample	NOUN
hassl-1163	84	2	and	and	CCONJ
hassl-1163	84	3	data	datum	NOUN
hassl-1163	84	4	collection	collection	NOUN
hassl-1163	84	5	the	the	DET
hassl-1163	84	6	study	study	NOUN
hassl-1163	84	7	was	be	AUX
hassl-1163	84	8	conducted	conduct	VERB
hassl-1163	84	9	to	to	PART
hassl-1163	84	10	determine	determine	VERB
hassl-1163	84	11	the	the	DET
hassl-1163	84	12	relationship	relationship	NOUN
hassl-1163	84	13	between	between	ADP
hassl-1163	84	14	crm	crm	NOUN
hassl-1163	84	15	and	and	CCONJ
hassl-1163	84	16	innovation	innovation	NOUN
hassl-1163	84	17	with	with	ADP
hassl-1163	84	18	a	a	DET
hassl-1163	84	19	competitive	competitive	ADJ
hassl-1163	84	20	advantage	advantage	NOUN
hassl-1163	84	21	and	and	CCONJ
hassl-1163	84	22	its	its	PRON
hassl-1163	84	23	impact	impact	NOUN
hassl-1163	84	24	on	on	ADP
hassl-1163	84	25	business	business	NOUN
hassl-1163	84	26	performance	performance	NOUN
hassl-1163	84	27	.	.	PUNCT
hassl-1163	85	1	using	use	VERB
hassl-1163	85	2	quantitative	quantitative	ADJ
hassl-1163	85	3	research	research	NOUN
hassl-1163	85	4	,	,	PUNCT
hassl-1163	85	5	primary	primary	ADJ
hassl-1163	85	6	data	data	NOUN
hassl-1163	85	7	collection	collection	NOUN
hassl-1163	85	8	was	be	AUX
hassl-1163	85	9	done	do	VERB
hassl-1163	85	10	through	through	ADP
hassl-1163	85	11	questionnaires	questionnaire	NOUN
hassl-1163	85	12	,	,	PUNCT
hassl-1163	85	13	which	which	PRON
hassl-1163	85	14	were	be	AUX
hassl-1163	85	15	distributed	distribute	VERB
hassl-1163	85	16	to	to	ADP
hassl-1163	85	17	retail	retail	ADJ
hassl-1163	85	18	owners	owner	NOUN
hassl-1163	85	19	/	/	SYM
hassl-1163	85	20	managers	manager	NOUN
hassl-1163	85	21	.	.	PUNCT
hassl-1163	86	1	the	the	DET
hassl-1163	86	2	sample	sample	NOUN
hassl-1163	86	3	was	be	AUX
hassl-1163	86	4	selected	select	VERB
hassl-1163	86	5	using	use	VERB
hassl-1163	86	6	a	a	DET
hassl-1163	86	7	simple	simple	ADJ
hassl-1163	86	8	random	random	ADJ
hassl-1163	86	9	sampling	sampling	NOUN
hassl-1163	86	10	technique	technique	NOUN
hassl-1163	86	11	that	that	PRON
hassl-1163	86	12	ensures	ensure	VERB
hassl-1163	86	13	that	that	SCONJ
hassl-1163	86	14	each	each	DET
hassl-1163	86	15	individual	individual	NOUN
hassl-1163	86	16	from	from	ADP
hassl-1163	86	17	a	a	DET
hassl-1163	86	18	population	population	NOUN
hassl-1163	86	19	has	have	VERB
hassl-1163	86	20	the	the	DET
hassl-1163	86	21	same	same	ADJ
hassl-1163	86	22	probability	probability	NOUN
hassl-1163	86	23	of	of	ADP
hassl-1163	86	24	being	be	AUX
hassl-1163	86	25	included	include	VERB
hassl-1163	86	26	in	in	ADP
hassl-1163	86	27	the	the	DET
hassl-1163	86	28	sample	sample	NOUN
hassl-1163	86	29	.	.	PUNCT
hassl-1163	87	1	this	this	DET
hassl-1163	87	2	study	study	NOUN
hassl-1163	87	3	’s	’s	PART
hassl-1163	87	4	sample	sample	NOUN
hassl-1163	87	5	consists	consist	VERB
hassl-1163	87	6	of	of	ADP
hassl-1163	87	7	255	255	NUM
hassl-1163	87	8	retailers	retailer	NOUN
hassl-1163	87	9	in	in	ADP
hassl-1163	87	10	east	east	PROPN
hassl-1163	87	11	java	java	PROPN
hassl-1163	87	12	province	province	PROPN
hassl-1163	87	13	,	,	PUNCT
hassl-1163	87	14	indonesia	indonesia	PROPN
hassl-1163	87	15	,	,	PUNCT
hassl-1163	87	16	spread	spread	VERB
hassl-1163	87	17	over	over	ADP
hassl-1163	87	18	four	four	NUM
hassl-1163	87	19	cities	city	NOUN
hassl-1163	87	20	and	and	CCONJ
hassl-1163	87	21	15	15	NUM
hassl-1163	87	22	districts	district	NOUN
hassl-1163	87	23	.	.	PUNCT
hassl-1163	88	1	2.2	2.2	NUM
hassl-1163	88	2	.	.	PUNCT
hassl-1163	88	3	measurement	measurement	PROPN
hassl-1163	88	4	crm	crm	PROPN
hassl-1163	88	5	measurement	measurement	PROPN
hassl-1163	88	6	was	be	AUX
hassl-1163	88	7	adopted	adopt	VERB
hassl-1163	88	8	from	from	ADP
hassl-1163	88	9	wang	wang	PROPN
hassl-1163	88	10	et	et	PROPN
hassl-1163	88	11	al	al	PROPN
hassl-1163	88	12	.	.	PROPN
hassl-1163	89	1	(	(	PUNCT
hassl-1163	89	2	2020	2020	NUM
hassl-1163	89	3	)	)	PUNCT
hassl-1163	89	4	,	,	PUNCT
hassl-1163	89	5	which	which	PRON
hassl-1163	89	6	consists	consist	VERB
hassl-1163	89	7	of	of	ADP
hassl-1163	89	8	three	three	NUM
hassl-1163	89	9	dimensions	dimension	NOUN
hassl-1163	89	10	,	,	PUNCT
hassl-1163	89	11	namely	namely	ADV
hassl-1163	89	12	:	:	PUNCT
hassl-1163	89	13	a.	a.	NOUN
hassl-1163	89	14	customer	customer	NOUN
hassl-1163	89	15	interaction	interaction	NOUN
hassl-1163	89	16	management	management	NOUN
hassl-1163	89	17	capability	capability	NOUN
hassl-1163	89	18	.	.	PUNCT
hassl-1163	90	1	b.	b.	PROPN
hassl-1163	90	2	customer	customer	PROPN
hassl-1163	90	3	relationship	relationship	NOUN
hassl-1163	90	4	upgrading	upgrading	NOUN
hassl-1163	90	5	capability	capability	NOUN
hassl-1163	90	6	.	.	PUNCT
hassl-1163	91	1	c.	c.	PROPN
hassl-1163	91	2	customer	customer	PROPN
hassl-1163	91	3	win	win	PROPN
hassl-1163	91	4	-	-	PUNCT
hassl-1163	91	5	back	back	NOUN
hassl-1163	91	6	capability	capability	NOUN
hassl-1163	91	7	.	.	PUNCT
hassl-1163	92	1	the	the	DET
hassl-1163	92	2	competitive	competitive	ADJ
hassl-1163	92	3	advantage	advantage	NOUN
hassl-1163	92	4	dimensions	dimension	NOUN
hassl-1163	92	5	were	be	AUX
hassl-1163	92	6	adopted	adopt	VERB
hassl-1163	92	7	from	from	ADP
hassl-1163	92	8	wang	wang	PROPN
hassl-1163	92	9	&	&	CCONJ
hassl-1163	92	10	feng	feng	PROPN
hassl-1163	92	11	(	(	PUNCT
hassl-1163	92	12	2012	2012	NUM
hassl-1163	92	13	)	)	PUNCT
hassl-1163	92	14	,	,	PUNCT
hassl-1163	92	15	namely	namely	ADV
hassl-1163	92	16	:	:	PUNCT
hassl-1163	92	17	a.	a.	NOUN
hassl-1163	92	18	efficiency	efficiency	NOUN
hassl-1163	92	19	(	(	PUNCT
hassl-1163	92	20	one	one	NUM
hassl-1163	92	21	of	of	ADP
hassl-1163	92	22	the	the	DET
hassl-1163	92	23	company	company	NOUN
hassl-1163	92	24	's	's	PART
hassl-1163	92	25	advantages	advantage	NOUN
hassl-1163	92	26	over	over	ADP
hassl-1163	92	27	competitors	competitor	NOUN
hassl-1163	92	28	)	)	PUNCT
hassl-1163	92	29	.	.	PUNCT
hassl-1163	93	1	b.	b.	PROPN
hassl-1163	93	2	quality	quality	PROPN
hassl-1163	93	3	(	(	PUNCT
hassl-1163	93	4	the	the	DET
hassl-1163	93	5	quality	quality	NOUN
hassl-1163	93	6	of	of	ADP
hassl-1163	93	7	the	the	DET
hassl-1163	93	8	product	product	NOUN
hassl-1163	93	9	or	or	CCONJ
hassl-1163	93	10	service	service	NOUN
hassl-1163	93	11	can	can	AUX
hassl-1163	93	12	be	be	AUX
hassl-1163	93	13	trusted	trust	VERB
hassl-1163	93	14	,	,	PUNCT
hassl-1163	93	15	and	and	CCONJ
hassl-1163	93	16	it	it	PRON
hassl-1163	93	17	becomes	become	VERB
hassl-1163	93	18	the	the	DET
hassl-1163	93	19	company	company	NOUN
hassl-1163	93	20	's	's	PART
hassl-1163	93	21	advantage	advantage	NOUN
hassl-1163	93	22	over	over	ADP
hassl-1163	93	23	competitors	competitor	NOUN
hassl-1163	93	24	)	)	PUNCT
hassl-1163	93	25	.	.	PUNCT
hassl-1163	94	1	c.	c.	PROPN
hassl-1163	94	2	customer	customer	PROPN
hassl-1163	94	3	response	response	NOUN
hassl-1163	94	4	(	(	PUNCT
hassl-1163	94	5	the	the	DET
hassl-1163	94	6	ability	ability	NOUN
hassl-1163	94	7	to	to	PART
hassl-1163	94	8	meet	meet	VERB
hassl-1163	94	9	customer	customer	NOUN
hassl-1163	94	10	needs	need	VERB
hassl-1163	94	11	faster	fast	ADV
hassl-1163	94	12	than	than	ADP
hassl-1163	94	13	competitors	competitor	NOUN
hassl-1163	94	14	and	and	CCONJ
hassl-1163	94	15	provide	provide	VERB
hassl-1163	94	16	satisfaction	satisfaction	NOUN
hassl-1163	94	17	to	to	ADP
hassl-1163	94	18	customers	customer	NOUN
hassl-1163	94	19	,	,	PUNCT
hassl-1163	94	20	which	which	PRON
hassl-1163	94	21	will	will	AUX
hassl-1163	94	22	form	form	VERB
hassl-1163	94	23	a	a	DET
hassl-1163	94	24	competitive	competitive	ADJ
hassl-1163	94	25	advantage	advantage	NOUN
hassl-1163	94	26	for	for	ADP
hassl-1163	94	27	the	the	DET
hassl-1163	94	28	company	company	NOUN
hassl-1163	94	29	)	)	PUNCT
hassl-1163	94	30	.	.	PUNCT
hassl-1163	95	1	the	the	DET
hassl-1163	95	2	measurement	measurement	NOUN
hassl-1163	95	3	of	of	ADP
hassl-1163	95	4	innovation	innovation	NOUN
hassl-1163	95	5	capability	capability	NOUN
hassl-1163	95	6	was	be	AUX
hassl-1163	95	7	adopted	adopt	VERB
hassl-1163	95	8	from	from	ADP
hassl-1163	95	9	valmohammadi	valmohammadi	NOUN
hassl-1163	95	10	(	(	PUNCT
hassl-1163	95	11	2017	2017	NUM
hassl-1163	95	12	)	)	PUNCT
hassl-1163	95	13	using	use	VERB
hassl-1163	95	14	two	two	NUM
hassl-1163	95	15	dimensions	dimension	NOUN
hassl-1163	95	16	,	,	PUNCT
hassl-1163	95	17	namely	namely	ADV
hassl-1163	95	18	product	product	NOUN
hassl-1163	95	19	innovation	innovation	NOUN
hassl-1163	95	20	and	and	CCONJ
hassl-1163	95	21	process	process	NOUN
hassl-1163	95	22	innovation	innovation	NOUN
hassl-1163	95	23	.	.	PUNCT
hassl-1163	96	1	a.	a.	NOUN
hassl-1163	96	2	product	product	NOUN
hassl-1163	96	3	innovation	innovation	NOUN
hassl-1163	96	4	(	(	PUNCT
hassl-1163	96	5	the	the	DET
hassl-1163	96	6	ability	ability	NOUN
hassl-1163	96	7	to	to	PART
hassl-1163	96	8	develop	develop	VERB
hassl-1163	96	9	an	an	DET
hassl-1163	96	10	entirely	entirely	ADV
hassl-1163	96	11	new	new	ADJ
hassl-1163	96	12	product	product	NOUN
hassl-1163	96	13	or	or	CCONJ
hassl-1163	96	14	service	service	NOUN
hassl-1163	96	15	)	)	PUNCT
hassl-1163	96	16	.	.	PUNCT
hassl-1163	97	1	b.	b.	PROPN
hassl-1163	97	2	process	process	NOUN
hassl-1163	97	3	innovation	innovation	NOUN
hassl-1163	97	4	(	(	PUNCT
hassl-1163	97	5	the	the	DET
hassl-1163	97	6	ability	ability	NOUN
hassl-1163	97	7	to	to	PART
hassl-1163	97	8	create	create	VERB
hassl-1163	97	9	products	product	NOUN
hassl-1163	97	10	or	or	CCONJ
hassl-1163	97	11	services	service	NOUN
hassl-1163	97	12	through	through	ADP
hassl-1163	97	13	new	new	ADJ
hassl-1163	97	14	innovations	innovation	NOUN
hassl-1163	97	15	)	)	PUNCT
hassl-1163	97	16	.	.	PUNCT
hassl-1163	98	1	business	business	NOUN
hassl-1163	98	2	performance	performance	NOUN
hassl-1163	98	3	was	be	AUX
hassl-1163	98	4	adopted	adopt	VERB
hassl-1163	98	5	from	from	ADP
hassl-1163	98	6	wang	wang	PROPN
hassl-1163	98	7	&	&	CCONJ
hassl-1163	98	8	feng	feng	PROPN
hassl-1163	98	9	(	(	PUNCT
hassl-1163	98	10	2012	2012	NUM
hassl-1163	98	11	)	)	PUNCT
hassl-1163	98	12	using	use	VERB
hassl-1163	98	13	the	the	DET
hassl-1163	98	14	dimensions	dimension	NOUN
hassl-1163	98	15	of	of	ADP
hassl-1163	98	16	profitability	profitability	NOUN
hassl-1163	98	17	,	,	PUNCT
hassl-1163	98	18	sales	sale	NOUN
hassl-1163	98	19	growth	growth	NOUN
hassl-1163	98	20	,	,	PUNCT
hassl-1163	98	21	market	market	NOUN
hassl-1163	98	22	share	share	NOUN
hassl-1163	98	23	,	,	PUNCT
hassl-1163	98	24	and	and	CCONJ
hassl-1163	98	25	customer	customer	NOUN
hassl-1163	98	26	satisfaction	satisfaction	NOUN
hassl-1163	98	27	.	.	PUNCT
hassl-1163	99	1	each	each	DET
hassl-1163	99	2	construct	construct	NOUN
hassl-1163	99	3	was	be	AUX
hassl-1163	99	4	measured	measure	VERB
hassl-1163	99	5	using	use	VERB
hassl-1163	99	6	multiple	multiple	ADJ
hassl-1163	99	7	items	item	NOUN
hassl-1163	99	8	,	,	PUNCT
hassl-1163	99	9	which	which	PRON
hassl-1163	99	10	were	be	AUX
hassl-1163	99	11	operationalized	operationalize	VERB
hassl-1163	99	12	using	use	VERB
hassl-1163	99	13	a	a	DET
hassl-1163	99	14	five	five	NUM
hassl-1163	99	15	-	-	PUNCT
hassl-1163	99	16	point	point	NOUN
hassl-1163	99	17	likert	likert	ADJ
hassl-1163	99	18	scale	scale	NOUN
hassl-1163	99	19	,	,	PUNCT
hassl-1163	99	20	ranging	range	VERB
hassl-1163	99	21	from	from	ADP
hassl-1163	99	22	1	1	NUM
hassl-1163	99	23	(	(	PUNCT
hassl-1163	99	24	strongly	strongly	ADV
hassl-1163	99	25	disagree	disagree	VERB
hassl-1163	99	26	)	)	PUNCT
hassl-1163	99	27	to	to	ADP
hassl-1163	99	28	5	5	NUM
hassl-1163	99	29	(	(	PUNCT
hassl-1163	99	30	strongly	strongly	ADV
hassl-1163	99	31	agree	agree	VERB
hassl-1163	99	32	)	)	PUNCT
hassl-1163	99	33	.	.	PUNCT
hassl-1163	100	1	2.3	2.3	NUM
hassl-1163	100	2	.	.	PUNCT
hassl-1163	101	1	data	datum	NOUN
hassl-1163	101	2	analysis	analysis	NOUN
hassl-1163	101	3	the	the	DET
hassl-1163	101	4	primary	primary	ADJ
hassl-1163	101	5	data	datum	NOUN
hassl-1163	101	6	obtained	obtain	VERB
hassl-1163	101	7	from	from	ADP
hassl-1163	101	8	the	the	DET
hassl-1163	101	9	respondents	respondent	NOUN
hassl-1163	101	10	was	be	AUX
hassl-1163	101	11	analyzed	analyze	VERB
hassl-1163	101	12	using	use	VERB
hassl-1163	101	13	pls	pls	NOUN
hassl-1163	101	14	-	-	PUNCT
hassl-1163	101	15	sem	sem	NOUN
hassl-1163	101	16	to	to	PART
hassl-1163	101	17	determine	determine	VERB
hassl-1163	101	18	the	the	DET
hassl-1163	101	19	relationships	relationship	NOUN
hassl-1163	101	20	between	between	ADP
hassl-1163	101	21	the	the	DET
hassl-1163	101	22	constructs	construct	NOUN
hassl-1163	101	23	.	.	PUNCT
hassl-1163	102	1	pls	pls	INTJ
hassl-1163	102	2	-	-	PUNCT
hassl-1163	102	3	sem	sem	PROPN
hassl-1163	102	4	makes	make	VERB
hassl-1163	102	5	it	it	PRON
hassl-1163	102	6	easy	easy	ADJ
hassl-1163	102	7	for	for	ADP
hassl-1163	102	8	researchers	researcher	NOUN
hassl-1163	102	9	working	work	VERB
hassl-1163	102	10	with	with	ADP
hassl-1163	102	11	structural	structural	ADJ
hassl-1163	102	12	equation	equation	NOUN
hassl-1163	102	13	models	model	NOUN
hassl-1163	102	14	.	.	PUNCT
hassl-1163	103	1	in	in	ADP
hassl-1163	103	2	sem	sem	PROPN
hassl-1163	103	3	,	,	PUNCT
hassl-1163	103	4	the	the	DET
hassl-1163	103	5	notion	notion	NOUN
hassl-1163	103	6	of	of	ADP
hassl-1163	103	7	the	the	DET
hassl-1163	103	8	relationship	relationship	NOUN
hassl-1163	103	9	of	of	ADP
hassl-1163	103	10	various	various	ADJ
hassl-1163	103	11	variables	variable	NOUN
hassl-1163	103	12	is	be	AUX
hassl-1163	103	13	expressed	express	VERB
hassl-1163	103	14	in	in	ADP
hassl-1163	103	15	a	a	DET
hassl-1163	103	16	picture	picture	NOUN
hassl-1163	103	17	,	,	PUNCT
hassl-1163	103	18	both	both	PRON
hassl-1163	103	19	for	for	ADP
hassl-1163	103	20	relatively	relatively	ADV
hassl-1163	103	21	simple	simple	ADJ
hassl-1163	103	22	relationships	relationship	NOUN
hassl-1163	103	23	and	and	CCONJ
hassl-1163	103	24	more	more	ADV
hassl-1163	103	25	difficult	difficult	ADJ
hassl-1163	103	26	ones	one	NOUN
hassl-1163	103	27	.	.	PUNCT
hassl-1163	104	1	3	3	X
hassl-1163	104	2	.	.	NOUN
hassl-1163	104	3	result	result	NOUN
hassl-1163	104	4	and	and	CCONJ
hassl-1163	104	5	discussion	discussion	NOUN
hassl-1163	104	6	the	the	DET
hassl-1163	104	7	first	first	ADJ
hassl-1163	104	8	step	step	NOUN
hassl-1163	104	9	in	in	ADP
hassl-1163	104	10	the	the	DET
hassl-1163	104	11	analysis	analysis	NOUN
hassl-1163	104	12	is	be	AUX
hassl-1163	104	13	to	to	PART
hassl-1163	104	14	evaluate	evaluate	VERB
hassl-1163	104	15	the	the	DET
hassl-1163	104	16	validity	validity	NOUN
hassl-1163	104	17	and	and	CCONJ
hassl-1163	104	18	reliability	reliability	NOUN
hassl-1163	104	19	of	of	ADP
hassl-1163	104	20	the	the	DET
hassl-1163	104	21	constructs	construct	NOUN
hassl-1163	104	22	,	,	PUNCT
hassl-1163	104	23	namely	namely	ADV
hassl-1163	104	24	the	the	DET
hassl-1163	104	25	value	value	NOUN
hassl-1163	104	26	of	of	ADP
hassl-1163	104	27	factor	factor	NOUN
hassl-1163	104	28	loading	loading	NOUN
hassl-1163	104	29	,	,	PUNCT
hassl-1163	104	30	composite	composite	ADJ
hassl-1163	104	31	reliability	reliability	NOUN
hassl-1163	104	32	,	,	PUNCT
hassl-1163	104	33	convergent	convergent	NOUN
hassl-1163	104	34	validity	validity	NOUN
hassl-1163	104	35	,	,	PUNCT
hassl-1163	104	36	and	and	CCONJ
hassl-1163	104	37	discriminant	discriminant	ADJ
hassl-1163	104	38	validity	validity	NOUN
hassl-1163	104	39	(	(	PUNCT
hassl-1163	104	40	see	see	VERB
hassl-1163	104	41	table	table	NOUN
hassl-1163	104	42	1	1	NUM
hassl-1163	104	43	and	and	CCONJ
hassl-1163	104	44	table	table	NOUN
hassl-1163	104	45	2	2	NUM
hassl-1163	104	46	)	)	PUNCT
hassl-1163	104	47	.	.	PUNCT
hassl-1163	105	1	table	table	NOUN
hassl-1163	105	2	1	1	NUM
hassl-1163	105	3	shows	show	VERB
hassl-1163	105	4	that	that	SCONJ
hassl-1163	105	5	the	the	DET
hassl-1163	105	6	indicator	indicator	NOUN
hassl-1163	105	7	for	for	ADP
hassl-1163	105	8	each	each	DET
hassl-1163	105	9	construct	construct	NOUN
hassl-1163	105	10	has	have	VERB
hassl-1163	105	11	a	a	DET
hassl-1163	105	12	factor	factor	NOUN
hassl-1163	105	13	loading	loading	NOUN
hassl-1163	105	14	value	value	NOUN
hassl-1163	105	15	of	of	ADP
hassl-1163	105	16	more	more	ADJ
hassl-1163	105	17	than	than	ADP
hassl-1163	105	18	0.7	0.7	NUM
hassl-1163	105	19	,	,	PUNCT
hassl-1163	105	20	and	and	CCONJ
hassl-1163	105	21	the	the	DET
hassl-1163	105	22	composite	composite	ADJ
hassl-1163	105	23	reliability	reliability	NOUN
hassl-1163	105	24	value	value	NOUN
hassl-1163	105	25	of	of	ADP
hassl-1163	105	26	each	each	DET
hassl-1163	105	27	construct	construct	NOUN
hassl-1163	105	28	is	be	AUX
hassl-1163	105	29	more	more	ADJ
hassl-1163	105	30	than	than	ADP
hassl-1163	105	31	0.7	0.7	NUM
hassl-1163	105	32	,	,	PUNCT
hassl-1163	105	33	explaining	explain	VERB
hassl-1163	105	34	that	that	SCONJ
hassl-1163	105	35	the	the	DET
hassl-1163	105	36	construct	construct	NOUN
hassl-1163	105	37	has	have	VERB
hassl-1163	105	38	a	a	DET
hassl-1163	105	39	satisfactory	satisfactory	ADJ
hassl-1163	105	40	degree	degree	NOUN
hassl-1163	105	41	of	of	ADP
hassl-1163	105	42	reliability	reliability	NOUN
hassl-1163	105	43	.	.	PUNCT
hassl-1163	106	1	furthermore	furthermore	ADV
hassl-1163	106	2	,	,	PUNCT
hassl-1163	106	3	the	the	DET
hassl-1163	106	4	ave	ave	NOUN
hassl-1163	106	5	value	value	NOUN
hassl-1163	106	6	of	of	ADP
hassl-1163	106	7	each	each	DET
hassl-1163	106	8	construct	construct	NOUN
hassl-1163	106	9	is	be	AUX
hassl-1163	106	10	more	more	ADJ
hassl-1163	106	11	than	than	ADP
hassl-1163	106	12	0.5	0.5	NUM
hassl-1163	106	13	,	,	PUNCT
hassl-1163	106	14	so	so	SCONJ
hassl-1163	106	15	the	the	DET
hassl-1163	106	16	construct	construct	NOUN
hassl-1163	106	17	meets	meet	VERB
hassl-1163	106	18	the	the	DET
hassl-1163	106	19	convergent	convergent	NOUN
hassl-1163	106	20	validity	validity	NOUN
hassl-1163	106	21	criteria	criterion	NOUN
hassl-1163	106	22	.	.	PUNCT
hassl-1163	107	1	humanities	humanity	NOUN
hassl-1163	107	2	and	and	CCONJ
hassl-1163	107	3	social	social	ADJ
hassl-1163	107	4	sciences	science	NOUN
hassl-1163	107	5	letters	letter	NOUN
hassl-1163	107	6	,	,	PUNCT
hassl-1163	107	7	2021	2021	NUM
hassl-1163	107	8	,	,	PUNCT
hassl-1163	107	9	9(4	9(4	NUM
hassl-1163	107	10	):	):	PUNCT
hassl-1163	107	11	430	430	NUM
hassl-1163	107	12	-	-	SYM
hassl-1163	107	13	438	438	NUM
hassl-1163	107	14	434	434	NUM
hassl-1163	107	15	©	©	PROPN
hassl-1163	107	16	2021	2021	NUM
hassl-1163	107	17	conscientia	conscientia	PROPN
hassl-1163	107	18	beam	beam	PROPN
hassl-1163	107	19	.	.	PUNCT
hassl-1163	108	1	all	all	DET
hassl-1163	108	2	rights	right	NOUN
hassl-1163	108	3	reserved	reserve	VERB
hassl-1163	108	4	.	.	PUNCT
hassl-1163	109	1	table-1	table-1	NUM
hassl-1163	109	2	.	.	PUNCT
hassl-1163	109	3	factor	factor	NOUN
hassl-1163	109	4	loadings	loading	NOUN
hassl-1163	109	5	,	,	PUNCT
hassl-1163	109	6	validity	validity	NOUN
hassl-1163	109	7	and	and	CCONJ
hassl-1163	109	8	reliability	reliability	NOUN
hassl-1163	109	9	.	.	PUNCT
hassl-1163	110	1	variables	variable	NOUN
hassl-1163	110	2	&	&	CCONJ
hassl-1163	110	3	indicators	indicator	NOUN
hassl-1163	110	4	factor	factor	NOUN
hassl-1163	110	5	loading	loading	NOUN
hassl-1163	110	6	composite	composite	ADJ
hassl-1163	110	7	reliability	reliability	NOUN
hassl-1163	110	8	ave	ave	NOUN
hassl-1163	110	9	business	business	NOUN
hassl-1163	110	10	performance	performance	NOUN
hassl-1163	110	11	(	(	PUNCT
hassl-1163	110	12	bp	bp	PROPN
hassl-1163	110	13	)	)	PUNCT
hassl-1163	110	14	bp1	bp1	PROPN
hassl-1163	110	15	bp2	bp2	PROPN
hassl-1163	110	16	bp3	bp3	PROPN
hassl-1163	110	17	bp4	bp4	PROPN
hassl-1163	110	18	0.930	0.930	NUM
hassl-1163	110	19	0.894	0.894	NUM
hassl-1163	110	20	0.796	0.796	NUM
hassl-1163	110	21	0.725	0.725	NUM
hassl-1163	110	22	0.905	0.905	NUM
hassl-1163	110	23	0.706	0.706	NUM
hassl-1163	110	24	customer	customer	NOUN
hassl-1163	110	25	relationship	relationship	NOUN
hassl-1163	110	26	management	management	NOUN
hassl-1163	110	27	(	(	PUNCT
hassl-1163	110	28	crm	crm	NOUN
hassl-1163	110	29	)	)	PUNCT
hassl-1163	110	30	crm1	crm1	PROPN
hassl-1163	110	31	crm2	crm2	PROPN
hassl-1163	110	32	crm3	crm3	VERB
hassl-1163	110	33	0.733	0.733	NUM
hassl-1163	110	34	0.882	0.882	NUM
hassl-1163	110	35	0.946	0.946	NUM
hassl-1163	110	36	0.893	0.893	NUM
hassl-1163	110	37	0.737	0.737	NUM
hassl-1163	110	38	competitive	competitive	ADJ
hassl-1163	110	39	advantage	advantage	NOUN
hassl-1163	110	40	(	(	PUNCT
hassl-1163	110	41	ca	ca	NOUN
hassl-1163	110	42	)	)	PUNCT
hassl-1163	110	43	ca1	ca1	PROPN
hassl-1163	110	44	ca2	ca2	PROPN
hassl-1163	110	45	ca3	ca3	PROPN
hassl-1163	110	46	0.907	0.907	NUM
hassl-1163	110	47	0.861	0.861	NUM
hassl-1163	110	48	0.904	0.904	NUM
hassl-1163	110	49	0.920	0.920	NUM
hassl-1163	110	50	0.794	0.794	NUM
hassl-1163	110	51	innovation	innovation	NOUN
hassl-1163	110	52	capability	capability	NOUN
hassl-1163	110	53	(	(	PUNCT
hassl-1163	110	54	ic	ic	X
hassl-1163	110	55	)	)	PUNCT
hassl-1163	110	56	ic1	ic1	VERB
hassl-1163	110	57	ic2	ic2	PROPN
hassl-1163	110	58	0.855	0.855	NUM
hassl-1163	110	59	0.860	0.860	NUM
hassl-1163	110	60	0.847	0.847	NUM
hassl-1163	110	61	0.735	0.735	NUM
hassl-1163	110	62	the	the	DET
hassl-1163	110	63	discriminant	discriminant	ADJ
hassl-1163	110	64	validity	validity	NOUN
hassl-1163	110	65	test	test	NOUN
hassl-1163	110	66	uses	use	VERB
hassl-1163	110	67	the	the	DET
hassl-1163	110	68	fornell	fornell	NOUN
hassl-1163	110	69	–	–	PUNCT
hassl-1163	110	70	larcker	larcker	NOUN
hassl-1163	110	71	criteria	criterion	NOUN
hassl-1163	110	72	.	.	PUNCT
hassl-1163	111	1	the	the	DET
hassl-1163	111	2	test	test	NOUN
hassl-1163	111	3	results	result	NOUN
hassl-1163	111	4	in	in	ADP
hassl-1163	111	5	table	table	NOUN
hassl-1163	111	6	2	2	NUM
hassl-1163	111	7	show	show	VERB
hassl-1163	111	8	that	that	SCONJ
hassl-1163	111	9	the	the	DET
hassl-1163	111	10	ave	ave	NOUN
hassl-1163	111	11	value	value	NOUN
hassl-1163	111	12	is	be	AUX
hassl-1163	111	13	higher	high	ADJ
hassl-1163	111	14	than	than	ADP
hassl-1163	111	15	the	the	DET
hassl-1163	111	16	highest	high	ADJ
hassl-1163	111	17	value	value	NOUN
hassl-1163	111	18	of	of	ADP
hassl-1163	111	19	the	the	DET
hassl-1163	111	20	quadratic	quadratic	ADJ
hassl-1163	111	21	correlation	correlation	NOUN
hassl-1163	111	22	between	between	ADP
hassl-1163	111	23	constructs	construct	NOUN
hassl-1163	111	24	(	(	PUNCT
hassl-1163	111	25	0.635	0.635	NUM
hassl-1163	111	26	)	)	PUNCT
hassl-1163	111	27	,	,	PUNCT
hassl-1163	111	28	so	so	CCONJ
hassl-1163	111	29	the	the	DET
hassl-1163	111	30	construct	construct	NOUN
hassl-1163	111	31	meets	meet	VERB
hassl-1163	111	32	the	the	DET
hassl-1163	111	33	criteria	criterion	NOUN
hassl-1163	111	34	of	of	ADP
hassl-1163	111	35	discriminant	discriminant	ADJ
hassl-1163	111	36	validity	validity	NOUN
hassl-1163	111	37	.	.	PUNCT
hassl-1163	112	1	table-2	table-2	NUM
hassl-1163	112	2	.	.	PROPN
hassl-1163	112	3	discriminant	discriminant	PROPN
hassl-1163	112	4	validity	validity	NOUN
hassl-1163	112	5	.	.	PUNCT
hassl-1163	113	1	variables	variable	NOUN
hassl-1163	113	2	business	business	NOUN
hassl-1163	113	3	performance	performance	NOUN
hassl-1163	113	4	crm	crm	NOUN
hassl-1163	113	5	competitive	competitive	ADJ
hassl-1163	113	6	advantage	advantage	NOUN
hassl-1163	113	7	innovation	innovation	NOUN
hassl-1163	113	8	capability	capability	NOUN
hassl-1163	113	9	business	business	NOUN
hassl-1163	113	10	performance	performance	NOUN
hassl-1163	113	11	(	(	PUNCT
hassl-1163	113	12	bp	bp	PROPN
hassl-1163	113	13	)	)	PUNCT
hassl-1163	113	14	0.706	0.706	NUM
hassl-1163	113	15	*	*	PUNCT
hassl-1163	113	16	crm	crm	PROPN
hassl-1163	113	17	0.224	0.224	NUM
hassl-1163	113	18	0.737	0.737	NUM
hassl-1163	113	19	*	*	PUNCT
hassl-1163	113	20	competitive	competitive	ADJ
hassl-1163	113	21	advantage	advantage	NOUN
hassl-1163	113	22	(	(	PUNCT
hassl-1163	113	23	ca	ca	NOUN
hassl-1163	113	24	)	)	PUNCT
hassl-1163	113	25	0.469	0.469	NUM
hassl-1163	113	26	0.146	0.146	NUM
hassl-1163	113	27	0.794	0.794	NUM
hassl-1163	113	28	*	*	PUNCT
hassl-1163	113	29	innovation	innovation	NOUN
hassl-1163	113	30	capability	capability	NOUN
hassl-1163	113	31	(	(	PUNCT
hassl-1163	113	32	ic	ic	NUM
hassl-1163	113	33	)	)	PUNCT
hassl-1163	113	34	0.635	0.635	NUM
hassl-1163	113	35	0.131	0.131	NUM
hassl-1163	113	36	0.436	0.436	NUM
hassl-1163	113	37	0.735	0.735	NUM
hassl-1163	113	38	*	*	PUNCT
hassl-1163	113	39	note	note	NOUN
hassl-1163	113	40	:	:	PUNCT
hassl-1163	113	41	*	*	PUNCT
hassl-1163	113	42	ave	ave	NOUN
hassl-1163	113	43	value	value	NOUN
hassl-1163	113	44	.	.	PUNCT
hassl-1163	114	1	the	the	DET
hassl-1163	114	2	evaluation	evaluation	NOUN
hassl-1163	114	3	of	of	ADP
hassl-1163	114	4	the	the	DET
hassl-1163	114	5	model	model	NOUN
hassl-1163	114	6	in	in	ADP
hassl-1163	114	7	this	this	DET
hassl-1163	114	8	study	study	NOUN
hassl-1163	114	9	uses	use	VERB
hassl-1163	114	10	the	the	DET
hassl-1163	114	11	criteria	criterion	NOUN
hassl-1163	114	12	of	of	ADP
hassl-1163	114	13	the	the	DET
hassl-1163	114	14	coefficient	coefficient	NOUN
hassl-1163	114	15	of	of	ADP
hassl-1163	114	16	determination	determination	NOUN
hassl-1163	114	17	(	(	PUNCT
hassl-1163	114	18	r2	r2	PROPN
hassl-1163	114	19	)	)	PUNCT
hassl-1163	114	20	,	,	PUNCT
hassl-1163	114	21	q2	q2	NOUN
hassl-1163	114	22	value	value	NOUN
hassl-1163	114	23	,	,	PUNCT
hassl-1163	114	24	and	and	CCONJ
hassl-1163	114	25			NUM
hassl-1163	114	26	(	(	PUNCT
hassl-1163	114	27	hair	hair	NOUN
hassl-1163	114	28	,	,	PUNCT
hassl-1163	114	29	ringle	ringle	NOUN
hassl-1163	114	30	,	,	PUNCT
hassl-1163	114	31	&	&	CCONJ
hassl-1163	114	32	sarstedt	sarstedt	PROPN
hassl-1163	114	33	,	,	PUNCT
hassl-1163	114	34	2011	2011	NUM
hassl-1163	114	35	)	)	PUNCT
hassl-1163	114	36	.	.	PUNCT
hassl-1163	115	1	r2	r2	PROPN
hassl-1163	115	2	describes	describe	VERB
hassl-1163	115	3	the	the	DET
hassl-1163	115	4	level	level	NOUN
hassl-1163	115	5	of	of	ADP
hassl-1163	115	6	variance	variance	NOUN
hassl-1163	115	7	described	describe	VERB
hassl-1163	115	8	by	by	ADP
hassl-1163	115	9	the	the	DET
hassl-1163	115	10	construct	construct	NOUN
hassl-1163	115	11	,	,	PUNCT
hassl-1163	115	12	as	as	ADP
hassl-1163	115	13	a	a	DET
hassl-1163	115	14	measure	measure	NOUN
hassl-1163	115	15	of	of	ADP
hassl-1163	115	16	the	the	DET
hassl-1163	115	17	model	model	NOUN
hassl-1163	115	18	's	's	PART
hassl-1163	115	19	prediction	prediction	NOUN
hassl-1163	115	20	accuracy	accuracy	NOUN
hassl-1163	115	21	;	;	PUNCT
hassl-1163	115	22	q2	q2	NOUN
hassl-1163	115	23	is	be	AUX
hassl-1163	115	24	cross	cross	ADJ
hassl-1163	115	25	-	-	ADJ
hassl-1163	115	26	validated	validated	ADJ
hassl-1163	115	27	redundancy	redundancy	NOUN
hassl-1163	115	28	,	,	PUNCT
hassl-1163	115	29	a	a	DET
hassl-1163	115	30	measure	measure	NOUN
hassl-1163	115	31	of	of	ADP
hassl-1163	115	32	predictive	predictive	ADJ
hassl-1163	115	33	relevance	relevance	NOUN
hassl-1163	115	34	of	of	ADP
hassl-1163	115	35	the	the	DET
hassl-1163	115	36	construct	construct	NOUN
hassl-1163	115	37	;	;	PUNCT
hassl-1163	115	38	and	and	CCONJ
hassl-1163	115	39			NUM
hassl-1163	115	40	examines	examine	VERB
hassl-1163	115	41	the	the	DET
hassl-1163	115	42	effect	effect	NOUN
hassl-1163	115	43	size	size	NOUN
hassl-1163	115	44	of	of	ADP
hassl-1163	115	45	the	the	DET
hassl-1163	115	46	path	path	NOUN
hassl-1163	115	47	model	model	NOUN
hassl-1163	115	48	.	.	PUNCT
hassl-1163	116	1	in	in	ADP
hassl-1163	116	2	testing	test	VERB
hassl-1163	116	3	the	the	DET
hassl-1163	116	4	first	first	ADJ
hassl-1163	116	5	model	model	NOUN
hassl-1163	116	6	for	for	ADP
hassl-1163	116	7	an	an	DET
hassl-1163	116	8	endogenous	endogenous	ADJ
hassl-1163	116	9	competitive	competitive	ADJ
hassl-1163	116	10	advantage	advantage	NOUN
hassl-1163	116	11	variable	variable	NOUN
hassl-1163	116	12	with	with	ADP
hassl-1163	116	13	an	an	DET
hassl-1163	116	14	r2	r2	NOUN
hassl-1163	116	15	value	value	NOUN
hassl-1163	116	16	of	of	ADP
hassl-1163	116	17	46.9	46.9	NUM
hassl-1163	116	18	%	%	NOUN
hassl-1163	116	19	(	(	PUNCT
hassl-1163	116	20	see	see	VERB
hassl-1163	116	21	figure	figure	NOUN
hassl-1163	116	22	2	2	NUM
hassl-1163	116	23	)	)	PUNCT
hassl-1163	116	24	,	,	PUNCT
hassl-1163	116	25	the	the	DET
hassl-1163	116	26	model	model	NOUN
hassl-1163	116	27	has	have	VERB
hassl-1163	116	28	a	a	DET
hassl-1163	116	29	moderate	moderate	ADJ
hassl-1163	116	30	level	level	NOUN
hassl-1163	116	31	of	of	ADP
hassl-1163	116	32	accuracy	accuracy	NOUN
hassl-1163	116	33	.	.	PUNCT
hassl-1163	117	1	the	the	DET
hassl-1163	117	2	second	second	ADJ
hassl-1163	117	3	model	model	NOUN
hassl-1163	117	4	test	test	NOUN
hassl-1163	117	5	has	have	VERB
hassl-1163	117	6	two	two	NUM
hassl-1163	117	7	endogenous	endogenous	ADJ
hassl-1163	117	8	variables	variable	NOUN
hassl-1163	117	9	,	,	PUNCT
hassl-1163	117	10	namely	namely	ADV
hassl-1163	117	11	crm	crm	NOUN
hassl-1163	117	12	and	and	CCONJ
hassl-1163	117	13	innovation	innovation	NOUN
hassl-1163	117	14	capabilities	capability	NOUN
hassl-1163	117	15	,	,	PUNCT
hassl-1163	117	16	and	and	CCONJ
hassl-1163	117	17	with	with	ADP
hassl-1163	117	18	an	an	DET
hassl-1163	117	19	r2	r2	NOUN
hassl-1163	117	20	value	value	NOUN
hassl-1163	117	21	of	of	ADP
hassl-1163	117	22	46	46	NUM
hassl-1163	117	23	%	%	NOUN
hassl-1163	117	24	,	,	PUNCT
hassl-1163	117	25	the	the	DET
hassl-1163	117	26	model	model	NOUN
hassl-1163	117	27	has	have	VERB
hassl-1163	117	28	a	a	DET
hassl-1163	117	29	moderate	moderate	ADJ
hassl-1163	117	30	level	level	NOUN
hassl-1163	117	31	of	of	ADP
hassl-1163	117	32	accuracy	accuracy	NOUN
hassl-1163	117	33	(	(	PUNCT
hassl-1163	117	34	hair	hair	NOUN
hassl-1163	117	35	et	et	PROPN
hassl-1163	117	36	al	al	PROPN
hassl-1163	117	37	.	.	PROPN
hassl-1163	117	38	,	,	PUNCT
hassl-1163	117	39	2011	2011	NUM
hassl-1163	117	40	)	)	PUNCT
hassl-1163	117	41	.	.	PUNCT
hassl-1163	118	1	the	the	DET
hassl-1163	118	2	result	result	NOUN
hassl-1163	118	3	of	of	ADP
hassl-1163	118	4	the	the	DET
hassl-1163	118	5	cross	cross	ADJ
hassl-1163	118	6	-	-	ADJ
hassl-1163	118	7	validated	validated	ADJ
hassl-1163	118	8	redundancy	redundancy	NOUN
hassl-1163	118	9	test	test	NOUN
hassl-1163	118	10	for	for	ADP
hassl-1163	118	11	the	the	DET
hassl-1163	118	12	competitive	competitive	ADJ
hassl-1163	118	13	advantage	advantage	NOUN
hassl-1163	118	14	construct	construct	NOUN
hassl-1163	118	15	is	be	AUX
hassl-1163	118	16	q2	q2	NOUN
hassl-1163	118	17	=	=	PUNCT
hassl-1163	118	18	0.334	0.334	NUM
hassl-1163	118	19	,	,	PUNCT
hassl-1163	118	20	and	and	CCONJ
hassl-1163	118	21	the	the	DET
hassl-1163	118	22	innovation	innovation	NOUN
hassl-1163	118	23	capabilities	capability	NOUN
hassl-1163	118	24	construct	construct	VERB
hassl-1163	118	25	is	be	AUX
hassl-1163	118	26	q2	q2	NOUN
hassl-1163	118	27	=	=	NOUN
hassl-1163	118	28	0.088	0.088	NUM
hassl-1163	118	29	.	.	PUNCT
hassl-1163	119	1	since	since	SCONJ
hassl-1163	119	2	the	the	DET
hassl-1163	119	3	q2	q2	NOUN
hassl-1163	119	4	value	value	NOUN
hassl-1163	119	5	of	of	ADP
hassl-1163	119	6	each	each	DET
hassl-1163	119	7	construct	construct	NOUN
hassl-1163	119	8	is	be	AUX
hassl-1163	119	9	greater	great	ADJ
hassl-1163	119	10	than	than	ADP
hassl-1163	119	11	zero	zero	NUM
hassl-1163	119	12	,	,	PUNCT
hassl-1163	119	13	the	the	DET
hassl-1163	119	14	model	model	NOUN
hassl-1163	119	15	has	have	VERB
hassl-1163	119	16	predictive	predictive	ADJ
hassl-1163	119	17	relevance	relevance	NOUN
hassl-1163	119	18	criteria	criterion	NOUN
hassl-1163	119	19	.	.	PUNCT
hassl-1163	120	1	furthermore	furthermore	ADV
hassl-1163	120	2	,	,	PUNCT
hassl-1163	120	3	the	the	DET
hassl-1163	120	4	value	value	NOUN
hassl-1163	120	5	of	of	ADP
hassl-1163	120	6			NUM
hassl-1163	120	7	for	for	ADP
hassl-1163	120	8	competitive	competitive	ADJ
hassl-1163	120	9	advantage	advantage	NOUN
hassl-1163	120	10	on	on	ADP
hassl-1163	120	11	business	business	NOUN
hassl-1163	120	12	performance	performance	NOUN
hassl-1163	120	13	of	of	ADP
hassl-1163	120	14	0.883	0.883	NUM
hassl-1163	120	15	shows	show	VERB
hassl-1163	120	16	a	a	DET
hassl-1163	120	17	very	very	ADV
hassl-1163	120	18	large	large	ADJ
hassl-1163	120	19	effect	effect	NOUN
hassl-1163	120	20	,	,	PUNCT
hassl-1163	120	21	but	but	CCONJ
hassl-1163	120	22	the	the	DET
hassl-1163	120	23	effect	effect	NOUN
hassl-1163	120	24	of	of	ADP
hassl-1163	120	25	crm	crm	PROPN
hassl-1163	120	26	on	on	ADP
hassl-1163	120	27	competitive	competitive	ADJ
hassl-1163	120	28	advantage	advantage	NOUN
hassl-1163	120	29	is	be	AUX
hassl-1163	121	1			X
hassl-1163	121	2	=	=	SYM
hassl-1163	121	3	0.04	0.04	NUM
hassl-1163	121	4	(	(	PUNCT
hassl-1163	121	5	very	very	ADV
hassl-1163	121	6	low	low	ADJ
hassl-1163	121	7	)	)	PUNCT
hassl-1163	121	8	,	,	PUNCT
hassl-1163	121	9	while	while	SCONJ
hassl-1163	121	10	the	the	DET
hassl-1163	121	11	effect	effect	NOUN
hassl-1163	121	12	of	of	ADP
hassl-1163	121	13	crm	crm	PROPN
hassl-1163	121	14	on	on	ADP
hassl-1163	121	15	innovation	innovation	NOUN
hassl-1163	121	16	capabilities	capability	NOUN
hassl-1163	121	17	is	be	AUX
hassl-1163	121	18			X
hassl-1163	121	19	=	=	SYM
hassl-1163	121	20	0.150	0.150	NUM
hassl-1163	121	21	(	(	PUNCT
hassl-1163	121	22	the	the	DET
hassl-1163	121	23	effect	effect	NOUN
hassl-1163	121	24	size	size	NOUN
hassl-1163	121	25	is	be	AUX
hassl-1163	121	26	moderate	moderate	ADJ
hassl-1163	121	27	)	)	PUNCT
hassl-1163	121	28	(	(	PUNCT
hassl-1163	121	29	cohen	cohen	NOUN
hassl-1163	121	30	,	,	PUNCT
hassl-1163	121	31	2013	2013	NUM
hassl-1163	121	32	)	)	PUNCT
hassl-1163	121	33	.	.	PUNCT
hassl-1163	122	1	the	the	DET
hassl-1163	122	2	next	next	ADJ
hassl-1163	122	3	stage	stage	NOUN
hassl-1163	122	4	is	be	AUX
hassl-1163	122	5	to	to	PART
hassl-1163	122	6	obtain	obtain	VERB
hassl-1163	122	7	the	the	DET
hassl-1163	122	8	test	test	NOUN
hassl-1163	122	9	results	result	NOUN
hassl-1163	122	10	for	for	ADP
hassl-1163	122	11	the	the	DET
hassl-1163	122	12	research	research	NOUN
hassl-1163	122	13	hypotheses	hypothesis	NOUN
hassl-1163	122	14	.	.	PUNCT
hassl-1163	123	1	we	we	PRON
hassl-1163	123	2	view	view	VERB
hassl-1163	123	3	and	and	CCONJ
hassl-1163	123	4	test	test	VERB
hassl-1163	123	5	the	the	DET
hassl-1163	123	6	hypotheses	hypothesis	NOUN
hassl-1163	123	7	by	by	ADP
hassl-1163	123	8	looking	look	VERB
hassl-1163	123	9	at	at	ADP
hassl-1163	123	10	the	the	DET
hassl-1163	123	11	results	result	NOUN
hassl-1163	123	12	of	of	ADP
hassl-1163	123	13	the	the	DET
hassl-1163	123	14	calculations	calculation	NOUN
hassl-1163	123	15	.	.	PUNCT
hassl-1163	124	1	hypothesis	hypothesis	NOUN
hassl-1163	124	2	testing	testing	NOUN
hassl-1163	124	3	is	be	AUX
hassl-1163	124	4	done	do	VERB
hassl-1163	124	5	by	by	ADP
hassl-1163	124	6	looking	look	VERB
hassl-1163	124	7	at	at	ADP
hassl-1163	124	8	the	the	DET
hassl-1163	124	9	t	t	NOUN
hassl-1163	124	10	-	-	PUNCT
hassl-1163	124	11	value	value	NOUN
hassl-1163	124	12	and	and	CCONJ
hassl-1163	124	13	p	p	NOUN
hassl-1163	124	14	-	-	PUNCT
hassl-1163	124	15	value	value	NOUN
hassl-1163	124	16	of	of	ADP
hassl-1163	124	17	each	each	DET
hassl-1163	124	18	relationship	relationship	NOUN
hassl-1163	124	19	between	between	ADP
hassl-1163	124	20	variables	variable	NOUN
hassl-1163	124	21	;	;	PUNCT
hassl-1163	124	22	the	the	DET
hassl-1163	124	23	hypothesis	hypothesis	NOUN
hassl-1163	124	24	is	be	AUX
hassl-1163	124	25	supported	support	VERB
hassl-1163	124	26	if	if	SCONJ
hassl-1163	124	27	the	the	DET
hassl-1163	124	28	p	p	NOUN
hassl-1163	124	29	-	-	PUNCT
hassl-1163	124	30	value	value	NOUN
hassl-1163	124	31	is	be	AUX
hassl-1163	124	32	less	less	ADJ
hassl-1163	124	33	than	than	ADP
hassl-1163	124	34	0.05	0.05	NUM
hassl-1163	124	35	.	.	PUNCT
hassl-1163	124	36	table	table	NOUN
hassl-1163	124	37	3	3	NUM
hassl-1163	124	38	shows	show	VERB
hassl-1163	124	39	that	that	SCONJ
hassl-1163	124	40	the	the	DET
hassl-1163	124	41	relationship	relationship	NOUN
hassl-1163	124	42	between	between	ADP
hassl-1163	124	43	crm	crm	NOUN
hassl-1163	124	44	and	and	CCONJ
hassl-1163	124	45	competitive	competitive	ADJ
hassl-1163	124	46	advantage	advantage	NOUN
hassl-1163	124	47	is	be	AUX
hassl-1163	124	48	positive	positive	ADJ
hassl-1163	124	49	and	and	CCONJ
hassl-1163	124	50	significant	significant	ADJ
hassl-1163	124	51	(	(	PUNCT
hassl-1163	124	52			NOUN
hassl-1163	124	53	=	=	SYM
hassl-1163	124	54	0.165	0.165	NUM
hassl-1163	124	55	;	;	PUNCT
hassl-1163	124	56	p	p	X
hassl-1163	124	57	-	-	PUNCT
hassl-1163	124	58	value	value	NOUN
hassl-1163	124	59	=	=	NOUN
hassl-1163	124	60	0.006	0.006	NUM
hassl-1163	124	61	)	)	PUNCT
hassl-1163	124	62	,	,	PUNCT
hassl-1163	124	63	thus	thus	ADV
hassl-1163	124	64	h1	h1	NOUN
hassl-1163	124	65	is	be	AUX
hassl-1163	124	66	supported	support	VERB
hassl-1163	124	67	.	.	PUNCT
hassl-1163	125	1	the	the	DET
hassl-1163	125	2	relationship	relationship	NOUN
hassl-1163	125	3	between	between	ADP
hassl-1163	125	4	competitive	competitive	ADJ
hassl-1163	125	5	and	and	CCONJ
hassl-1163	125	6	business	business	NOUN
hassl-1163	125	7	performance	performance	NOUN
hassl-1163	125	8	is	be	AUX
hassl-1163	125	9	positive	positive	ADJ
hassl-1163	125	10	and	and	CCONJ
hassl-1163	125	11	significant	significant	ADJ
hassl-1163	125	12	(	(	PUNCT
hassl-1163	125	13			NOUN
hassl-1163	125	14	=	=	NOUN
hassl-1163	125	15	0.362	0.362	NUM
hassl-1163	125	16	;	;	PUNCT
hassl-1163	125	17	p	p	X
hassl-1163	125	18	-	-	PUNCT
hassl-1163	125	19	value	value	NOUN
hassl-1163	125	20	=	=	NOUN
hassl-1163	125	21	0.000	0.000	NUM
hassl-1163	125	22	)	)	PUNCT
hassl-1163	125	23	,	,	PUNCT
hassl-1163	125	24	thus	thus	ADV
hassl-1163	125	25	h2	h2	NOUN
hassl-1163	125	26	is	be	AUX
hassl-1163	125	27	supported	support	VERB
hassl-1163	125	28	.	.	PUNCT
hassl-1163	126	1	the	the	DET
hassl-1163	126	2	relationship	relationship	NOUN
hassl-1163	126	3	of	of	ADP
hassl-1163	126	4	crm	crm	PROPN
hassl-1163	126	5	and	and	CCONJ
hassl-1163	126	6	innovation	innovation	NOUN
hassl-1163	126	7	capability	capability	NOUN
hassl-1163	126	8	is	be	AUX
hassl-1163	126	9	positive	positive	ADJ
hassl-1163	126	10	and	and	CCONJ
hassl-1163	126	11	significant	significant	ADJ
hassl-1163	126	12	(	(	PUNCT
hassl-1163	126	13			NOUN
hassl-1163	126	14	=	=	PROPN
hassl-1163	126	15	0.685	0.685	NUM
hassl-1163	126	16	;	;	PUNCT
hassl-1163	126	17	phumanities	phumanitie	NOUN
hassl-1163	126	18	and	and	CCONJ
hassl-1163	126	19	social	social	ADJ
hassl-1163	126	20	sciences	science	NOUN
hassl-1163	126	21	letters	letter	NOUN
hassl-1163	126	22	,	,	PUNCT
hassl-1163	126	23	2021	2021	NUM
hassl-1163	126	24	,	,	PUNCT
hassl-1163	126	25	9(4	9(4	NUM
hassl-1163	126	26	):	):	PUNCT
hassl-1163	126	27	430	430	NUM
hassl-1163	126	28	-	-	SYM
hassl-1163	126	29	438	438	NUM
hassl-1163	126	30	435	435	NUM
hassl-1163	126	31	©	©	PROPN
hassl-1163	126	32	2021	2021	NUM
hassl-1163	126	33	conscientia	conscientia	PROPN
hassl-1163	126	34	beam	beam	PROPN
hassl-1163	126	35	.	.	PUNCT
hassl-1163	127	1	all	all	DET
hassl-1163	127	2	rights	right	NOUN
hassl-1163	127	3	reserved	reserve	VERB
hassl-1163	127	4	.	.	PUNCT
hassl-1163	128	1	value	value	NOUN
hassl-1163	128	2	=	=	NOUN
hassl-1163	128	3	0.000	0.000	NUM
hassl-1163	128	4	)	)	PUNCT
hassl-1163	128	5	,	,	PUNCT
hassl-1163	128	6	thus	thus	ADV
hassl-1163	128	7	h4	h4	NOUN
hassl-1163	128	8	is	be	AUX
hassl-1163	128	9	supported	support	VERB
hassl-1163	128	10	.	.	PUNCT
hassl-1163	129	1	innovation	innovation	NOUN
hassl-1163	129	2	capability	capability	NOUN
hassl-1163	129	3	has	have	VERB
hassl-1163	129	4	a	a	DET
hassl-1163	129	5	positive	positive	ADJ
hassl-1163	129	6	and	and	CCONJ
hassl-1163	129	7	significant	significant	ADJ
hassl-1163	129	8	relationship	relationship	NOUN
hassl-1163	129	9	with	with	ADP
hassl-1163	129	10	competitive	competitive	ADJ
hassl-1163	129	11	advantage	advantage	NOUN
hassl-1163	129	12	(	(	PUNCT
hassl-1163	129	13			NOUN
hassl-1163	129	14	=	=	NOUN
hassl-1163	129	15	0.600	0.600	NUM
hassl-1163	129	16	;	;	PUNCT
hassl-1163	129	17	p	p	NOUN
hassl-1163	129	18	value	value	NOUN
hassl-1163	129	19	=	=	NOUN
hassl-1163	129	20	0.000	0.000	NUM
hassl-1163	129	21	)	)	PUNCT
hassl-1163	129	22	,	,	PUNCT
hassl-1163	129	23	thus	thus	ADV
hassl-1163	129	24	h5	h5	PROPN
hassl-1163	129	25	is	be	AUX
hassl-1163	129	26	supported	support	VERB
hassl-1163	129	27	.	.	PUNCT
hassl-1163	130	1	table-3	table-3	NUM
hassl-1163	130	2	.	.	PUNCT
hassl-1163	131	1	hypothesis	hypothesis	NOUN
hassl-1163	131	2	.	.	PUNCT
hassl-1163	132	1	relationship	relationship	PROPN
hassl-1163	132	2			PROPN
hassl-1163	132	3	t	t	PROPN
hassl-1163	132	4	-	-	PUNCT
hassl-1163	132	5	value	value	NOUN
hassl-1163	132	6	p	p	NOUN
hassl-1163	132	7	-	-	PUNCT
hassl-1163	132	8	value	value	NOUN
hassl-1163	132	9	hypothesis	hypothesis	NOUN
hassl-1163	132	10	result	result	NOUN
hassl-1163	132	11	crm	crm	PROPN
hassl-1163	132	12	--	--	PUNCT
hassl-1163	132	13	>	>	X
hassl-1163	132	14	ca	ca	NOUN
hassl-1163	132	15	0.165	0.165	NUM
hassl-1163	132	16	2.761	2.761	NUM
hassl-1163	132	17	0.006	0.006	NUM
hassl-1163	132	18	h1	h1	NOUN
hassl-1163	132	19	is	be	AUX
hassl-1163	132	20	supported	support	VERB
hassl-1163	132	21	ca	can	AUX
hassl-1163	132	22	--	--	PUNCT
hassl-1163	132	23	>	>	X
hassl-1163	132	24	bp	bp	PROPN
hassl-1163	132	25	0.362	0.362	NUM
hassl-1163	132	26	20.668	20.668	NUM
hassl-1163	132	27	0.000	0.000	NUM
hassl-1163	132	28	h2	h2	NOUN
hassl-1163	132	29	is	be	AUX
hassl-1163	132	30	supported	support	VERB
hassl-1163	132	31	crm	crm	PROPN
hassl-1163	132	32	--	--	PUNCT
hassl-1163	132	33	>	>	X
hassl-1163	132	34	ca	ca	NOUN
hassl-1163	132	35	--	--	PUNCT
hassl-1163	132	36	>	>	X
hassl-1163	132	37	bp	bp	PROPN
hassl-1163	132	38	0.113	0.113	NUM
hassl-1163	132	39	2.687	2.687	NUM
hassl-1163	132	40	0.007	0.007	NUM
hassl-1163	132	41	h3	h3	NOUN
hassl-1163	132	42	is	be	AUX
hassl-1163	132	43	supported	support	VERB
hassl-1163	132	44	crm	crm	PROPN
hassl-1163	132	45	--	--	PUNCT
hassl-1163	132	46	>	>	X
hassl-1163	132	47	ic	ic	NUM
hassl-1163	132	48	0.685	0.685	NUM
hassl-1163	132	49	6.286	6.286	NUM
hassl-1163	132	50	0.000	0.000	NUM
hassl-1163	132	51	h4	h4	NOUN
hassl-1163	132	52	is	be	AUX
hassl-1163	132	53	supported	support	VERB
hassl-1163	132	54	ic	ic	INTJ
hassl-1163	132	55	--	--	PUNCT
hassl-1163	132	56	>	>	X
hassl-1163	132	57	ca	ca	PROPN
hassl-1163	132	58	0.600	0.600	NUM
hassl-1163	132	59	12.669	12.669	NUM
hassl-1163	132	60	0.000	0.000	NUM
hassl-1163	132	61	h5	h5	NOUN
hassl-1163	132	62	is	be	AUX
hassl-1163	132	63	supported	support	VERB
hassl-1163	132	64	crm	crm	PROPN
hassl-1163	132	65	--	--	PUNCT
hassl-1163	132	66	>	>	X
hassl-1163	133	1	ic	ic	PROPN
hassl-1163	134	1	--	--	PUNCT
hassl-1163	134	2	>	>	X
hassl-1163	134	3	ca	ca	AUX
hassl-1163	134	4	0.217	0.217	NUM
hassl-1163	134	5	5.569	5.569	NUM
hassl-1163	134	6	0.000	0.000	NUM
hassl-1163	134	7	h6	h6	PROPN
hassl-1163	134	8	is	be	AUX
hassl-1163	134	9	supported	support	VERB
hassl-1163	134	10	figure-2	figure-2	PROPN
hassl-1163	134	11	.	.	PUNCT
hassl-1163	135	1	structural	structural	ADJ
hassl-1163	135	2	model	model	NOUN
hassl-1163	135	3	.	.	PUNCT
hassl-1163	136	1	the	the	DET
hassl-1163	136	2	results	result	NOUN
hassl-1163	136	3	of	of	ADP
hassl-1163	136	4	the	the	DET
hassl-1163	136	5	analysis	analysis	NOUN
hassl-1163	136	6	also	also	ADV
hassl-1163	136	7	show	show	VERB
hassl-1163	136	8	the	the	DET
hassl-1163	136	9	role	role	NOUN
hassl-1163	136	10	of	of	ADP
hassl-1163	136	11	competitive	competitive	ADJ
hassl-1163	136	12	advantage	advantage	NOUN
hassl-1163	136	13	mediates	mediate	VERB
hassl-1163	136	14	the	the	DET
hassl-1163	136	15	relationship	relationship	NOUN
hassl-1163	136	16	between	between	ADP
hassl-1163	136	17	crm	crm	PROPN
hassl-1163	136	18	and	and	CCONJ
hassl-1163	136	19	business	business	NOUN
hassl-1163	136	20	performance	performance	NOUN
hassl-1163	136	21	(	(	PUNCT
hassl-1163	136	22			NOUN
hassl-1163	136	23	=	=	NOUN
hassl-1163	136	24	0.113	0.113	NUM
hassl-1163	136	25	;	;	PUNCT
hassl-1163	136	26	p	p	NOUN
hassl-1163	136	27	value	value	NOUN
hassl-1163	136	28	=	=	NOUN
hassl-1163	136	29	0.007	0.007	NUM
hassl-1163	136	30	)	)	PUNCT
hassl-1163	136	31	,	,	PUNCT
hassl-1163	136	32	thus	thus	ADV
hassl-1163	136	33	h3	h3	NOUN
hassl-1163	136	34	is	be	AUX
hassl-1163	136	35	supported	support	VERB
hassl-1163	136	36	.	.	PUNCT
hassl-1163	137	1	furthermore	furthermore	ADV
hassl-1163	137	2	,	,	PUNCT
hassl-1163	137	3	innovation	innovation	NOUN
hassl-1163	137	4	capability	capability	NOUN
hassl-1163	137	5	mediates	mediate	VERB
hassl-1163	137	6	the	the	DET
hassl-1163	137	7	relationship	relationship	NOUN
hassl-1163	137	8	between	between	ADP
hassl-1163	137	9	customer	customer	NOUN
hassl-1163	137	10	relationship	relationship	NOUN
hassl-1163	137	11	management	management	NOUN
hassl-1163	137	12	and	and	CCONJ
hassl-1163	137	13	competitive	competitive	ADJ
hassl-1163	137	14	advantage	advantage	NOUN
hassl-1163	137	15	(	(	PUNCT
hassl-1163	137	16			NOUN
hassl-1163	137	17	=	=	NOUN
hassl-1163	137	18	0.217	0.217	NUM
hassl-1163	137	19	;	;	PUNCT
hassl-1163	137	20	p	p	NOUN
hassl-1163	137	21	value	value	NOUN
hassl-1163	137	22	=	=	NOUN
hassl-1163	137	23	0.000	0.000	NUM
hassl-1163	137	24	)	)	PUNCT
hassl-1163	137	25	,	,	PUNCT
hassl-1163	137	26	thus	thus	ADV
hassl-1163	137	27	h6	h6	PROPN
hassl-1163	137	28	is	be	AUX
hassl-1163	137	29	supported	support	VERB
hassl-1163	137	30	.	.	PUNCT
hassl-1163	138	1	the	the	DET
hassl-1163	138	2	study	study	NOUN
hassl-1163	138	3	increases	increase	VERB
hassl-1163	138	4	understanding	understanding	NOUN
hassl-1163	138	5	of	of	ADP
hassl-1163	138	6	the	the	DET
hassl-1163	138	7	effects	effect	NOUN
hassl-1163	138	8	of	of	ADP
hassl-1163	138	9	crm	crm	NOUN
hassl-1163	138	10	on	on	ADP
hassl-1163	138	11	competitive	competitive	ADJ
hassl-1163	138	12	advantage	advantage	NOUN
hassl-1163	138	13	loyalty	loyalty	NOUN
hassl-1163	138	14	and	and	CCONJ
hassl-1163	138	15	its	its	PRON
hassl-1163	138	16	impact	impact	NOUN
hassl-1163	138	17	on	on	ADP
hassl-1163	138	18	retail	retail	ADJ
hassl-1163	138	19	business	business	NOUN
hassl-1163	138	20	performance	performance	NOUN
hassl-1163	138	21	in	in	ADP
hassl-1163	138	22	developing	develop	VERB
hassl-1163	138	23	countries	country	NOUN
hassl-1163	138	24	such	such	ADJ
hassl-1163	138	25	as	as	ADP
hassl-1163	138	26	indonesia	indonesia	PROPN
hassl-1163	138	27	.	.	PUNCT
hassl-1163	139	1	the	the	DET
hassl-1163	139	2	empirical	empirical	ADJ
hassl-1163	139	3	model	model	NOUN
hassl-1163	139	4	is	be	AUX
hassl-1163	139	5	tested	test	VERB
hassl-1163	139	6	by	by	ADP
hassl-1163	139	7	emphasizing	emphasize	VERB
hassl-1163	139	8	customer	customer	NOUN
hassl-1163	139	9	-	-	PUNCT
hassl-1163	139	10	based	base	VERB
hassl-1163	139	11	crm	crm	NOUN
hassl-1163	139	12	that	that	PRON
hassl-1163	139	13	combines	combine	VERB
hassl-1163	139	14	innovation	innovation	NOUN
hassl-1163	139	15	and	and	CCONJ
hassl-1163	139	16	outcome	outcome	NOUN
hassl-1163	139	17	variables	variable	NOUN
hassl-1163	139	18	,	,	PUNCT
hassl-1163	139	19	namely	namely	ADV
hassl-1163	139	20	competitive	competitive	ADJ
hassl-1163	139	21	advantage	advantage	NOUN
hassl-1163	139	22	and	and	CCONJ
hassl-1163	139	23	business	business	NOUN
hassl-1163	139	24	performance	performance	NOUN
hassl-1163	139	25	.	.	PUNCT
hassl-1163	140	1	studies	study	NOUN
hassl-1163	140	2	have	have	AUX
hassl-1163	140	3	revealed	reveal	VERB
hassl-1163	140	4	that	that	SCONJ
hassl-1163	140	5	crm	crm	PROPN
hassl-1163	140	6	has	have	VERB
hassl-1163	140	7	a	a	DET
hassl-1163	140	8	significant	significant	ADJ
hassl-1163	140	9	positive	positive	ADJ
hassl-1163	140	10	relationship	relationship	NOUN
hassl-1163	140	11	with	with	ADP
hassl-1163	140	12	competitive	competitive	ADJ
hassl-1163	140	13	advantage	advantage	NOUN
hassl-1163	140	14	.	.	PUNCT
hassl-1163	141	1	this	this	PRON
hassl-1163	141	2	explains	explain	VERB
hassl-1163	141	3	that	that	SCONJ
hassl-1163	141	4	retailers	retailer	NOUN
hassl-1163	141	5	who	who	PRON
hassl-1163	141	6	run	run	VERB
hassl-1163	141	7	crm	crm	NOUN
hassl-1163	141	8	effectively	effectively	ADV
hassl-1163	141	9	by	by	ADP
hassl-1163	141	10	identifying	identify	VERB
hassl-1163	141	11	,	,	PUNCT
hassl-1163	141	12	acquiring	acquire	VERB
hassl-1163	141	13	,	,	PUNCT
hassl-1163	141	14	and	and	CCONJ
hassl-1163	141	15	retaining	retain	VERB
hassl-1163	141	16	profitable	profitable	ADJ
hassl-1163	141	17	customers	customer	NOUN
hassl-1163	141	18	,	,	PUNCT
hassl-1163	141	19	driving	drive	VERB
hassl-1163	141	20	increased	increase	VERB
hassl-1163	141	21	sales	sale	NOUN
hassl-1163	141	22	based	base	VERB
hassl-1163	141	23	on	on	ADP
hassl-1163	141	24	customer	customer	NOUN
hassl-1163	141	25	data	datum	NOUN
hassl-1163	141	26	analysis	analysis	NOUN
hassl-1163	141	27	,	,	PUNCT
hassl-1163	141	28	and	and	CCONJ
hassl-1163	141	29	rebuilding	rebuild	VERB
hassl-1163	141	30	relationships	relationship	NOUN
hassl-1163	141	31	with	with	ADP
hassl-1163	141	32	inactive	inactive	ADJ
hassl-1163	141	33	customers	customer	NOUN
hassl-1163	141	34	will	will	AUX
hassl-1163	141	35	be	be	AUX
hassl-1163	141	36	able	able	ADJ
hassl-1163	141	37	to	to	PART
hassl-1163	141	38	create	create	VERB
hassl-1163	141	39	and	and	CCONJ
hassl-1163	141	40	deliver	deliver	VERB
hassl-1163	141	41	value	value	NOUN
hassl-1163	141	42	to	to	ADP
hassl-1163	141	43	customers	customer	NOUN
hassl-1163	141	44	.	.	PUNCT
hassl-1163	142	1	the	the	DET
hassl-1163	142	2	ability	ability	NOUN
hassl-1163	142	3	to	to	PART
hassl-1163	142	4	retain	retain	VERB
hassl-1163	142	5	customers	customer	NOUN
hassl-1163	142	6	will	will	AUX
hassl-1163	142	7	be	be	AUX
hassl-1163	142	8	useful	useful	ADJ
hassl-1163	142	9	in	in	ADP
hassl-1163	142	10	providing	provide	VERB
hassl-1163	142	11	a	a	DET
hassl-1163	142	12	sustainable	sustainable	ADJ
hassl-1163	142	13	competitive	competitive	ADJ
hassl-1163	142	14	advantage	advantage	NOUN
hassl-1163	142	15	(	(	PUNCT
hassl-1163	142	16	bhat	bhat	PROPN
hassl-1163	142	17	&	&	CCONJ
hassl-1163	142	18	darzi	darzi	PROPN
hassl-1163	142	19	,	,	PUNCT
hassl-1163	142	20	2016	2016	NUM
hassl-1163	142	21	;	;	PUNCT
hassl-1163	142	22	chengwu	chengwu	NOUN
hassl-1163	142	23	,	,	PUNCT
hassl-1163	142	24	2020	2020	NUM
hassl-1163	142	25	)	)	PUNCT
hassl-1163	142	26	.	.	PUNCT
hassl-1163	143	1	companies	company	NOUN
hassl-1163	143	2	that	that	PRON
hassl-1163	143	3	implement	implement	VERB
hassl-1163	143	4	crm	crm	PROPN
hassl-1163	143	5	will	will	AUX
hassl-1163	143	6	have	have	VERB
hassl-1163	143	7	a	a	DET
hassl-1163	143	8	competitive	competitive	ADJ
hassl-1163	143	9	advantage	advantage	NOUN
hassl-1163	143	10	,	,	PUNCT
hassl-1163	143	11	which	which	PRON
hassl-1163	143	12	is	be	AUX
hassl-1163	143	13	difficult	difficult	ADJ
hassl-1163	143	14	for	for	SCONJ
hassl-1163	143	15	competitors	competitor	NOUN
hassl-1163	143	16	to	to	PART
hassl-1163	143	17	imitate	imitate	VERB
hassl-1163	143	18	(	(	PUNCT
hassl-1163	143	19	zhang	zhang	PROPN
hassl-1163	143	20	et	et	PROPN
hassl-1163	143	21	al	al	PROPN
hassl-1163	143	22	.	.	PROPN
hassl-1163	143	23	,	,	PUNCT
hassl-1163	143	24	2017	2017	NUM
hassl-1163	143	25	)	)	PUNCT
hassl-1163	143	26	.	.	PUNCT
hassl-1163	144	1	crm	crm	PROPN
hassl-1163	144	2	is	be	AUX
hassl-1163	144	3	critical	critical	ADJ
hassl-1163	144	4	to	to	ADP
hassl-1163	144	5	competitive	competitive	ADJ
hassl-1163	144	6	advantage	advantage	NOUN
hassl-1163	144	7	by	by	ADP
hassl-1163	144	8	not	not	PART
hassl-1163	144	9	only	only	ADV
hassl-1163	144	10	acquiring	acquire	VERB
hassl-1163	144	11	and	and	CCONJ
hassl-1163	144	12	retaining	retain	VERB
hassl-1163	144	13	customers	customer	NOUN
hassl-1163	144	14	,	,	PUNCT
hassl-1163	144	15	but	but	CCONJ
hassl-1163	144	16	also	also	ADV
hassl-1163	144	17	being	be	AUX
hassl-1163	144	18	able	able	ADJ
hassl-1163	144	19	to	to	PART
hassl-1163	144	20	rebuild	rebuild	VERB
hassl-1163	144	21	relationships	relationship	NOUN
hassl-1163	144	22	with	with	ADP
hassl-1163	144	23	inactive	inactive	ADJ
hassl-1163	144	24	customers	customer	NOUN
hassl-1163	144	25	and	and	CCONJ
hassl-1163	144	26	leverage	leverage	NOUN
hassl-1163	144	27	customer	customer	NOUN
hassl-1163	144	28	data	datum	NOUN
hassl-1163	144	29	analytics	analytic	NOUN
hassl-1163	144	30	to	to	PART
hassl-1163	144	31	increase	increase	VERB
hassl-1163	144	32	sales	sale	NOUN
hassl-1163	144	33	.	.	PUNCT
hassl-1163	145	1	this	this	DET
hassl-1163	145	2	study	study	NOUN
hassl-1163	145	3	also	also	ADV
hassl-1163	145	4	reveals	reveal	VERB
hassl-1163	145	5	that	that	SCONJ
hassl-1163	145	6	that	that	SCONJ
hassl-1163	145	7	competitive	competitive	ADJ
hassl-1163	145	8	advantage	advantage	NOUN
hassl-1163	145	9	will	will	AUX
hassl-1163	145	10	improve	improve	VERB
hassl-1163	145	11	business	business	NOUN
hassl-1163	145	12	performance	performance	NOUN
hassl-1163	145	13	.	.	PUNCT
hassl-1163	146	1	competitive	competitive	ADJ
hassl-1163	146	2	advantage	advantage	NOUN
hassl-1163	146	3	is	be	AUX
hassl-1163	146	4	the	the	DET
hassl-1163	146	5	achievement	achievement	NOUN
hassl-1163	146	6	of	of	ADP
hassl-1163	146	7	a	a	DET
hassl-1163	146	8	company	company	NOUN
hassl-1163	146	9	's	's	PART
hassl-1163	146	10	strategy	strategy	NOUN
hassl-1163	146	11	that	that	PRON
hassl-1163	146	12	is	be	AUX
hassl-1163	146	13	difficult	difficult	ADJ
hassl-1163	146	14	for	for	SCONJ
hassl-1163	146	15	competitors	competitor	NOUN
hassl-1163	146	16	to	to	PART
hassl-1163	146	17	imitate	imitate	VERB
hassl-1163	146	18	,	,	PUNCT
hassl-1163	146	19	which	which	PRON
hassl-1163	146	20	will	will	AUX
hassl-1163	146	21	give	give	VERB
hassl-1163	146	22	the	the	DET
hassl-1163	146	23	organization	organization	NOUN
hassl-1163	146	24	the	the	DET
hassl-1163	146	25	possibility	possibility	NOUN
hassl-1163	146	26	to	to	PART
hassl-1163	146	27	choose	choose	VERB
hassl-1163	146	28	and	and	CCONJ
hassl-1163	146	29	implement	implement	VERB
hassl-1163	146	30	a	a	DET
hassl-1163	146	31	strategy	strategy	NOUN
hassl-1163	146	32	that	that	PRON
hassl-1163	146	33	will	will	AUX
hassl-1163	146	34	distinguish	distinguish	VERB
hassl-1163	146	35	the	the	DET
hassl-1163	146	36	organization	organization	NOUN
hassl-1163	146	37	from	from	ADP
hassl-1163	146	38	its	its	PRON
hassl-1163	146	39	humanities	humanity	NOUN
hassl-1163	146	40	and	and	CCONJ
hassl-1163	146	41	social	social	ADJ
hassl-1163	146	42	sciences	science	NOUN
hassl-1163	146	43	letters	letter	NOUN
hassl-1163	146	44	,	,	PUNCT
hassl-1163	146	45	2021	2021	NUM
hassl-1163	146	46	,	,	PUNCT
hassl-1163	146	47	9(4	9(4	NUM
hassl-1163	146	48	):	):	PUNCT
hassl-1163	146	49	430	430	NUM
hassl-1163	146	50	-	-	SYM
hassl-1163	146	51	438	438	NUM
hassl-1163	146	52	436	436	NUM
hassl-1163	146	53	©	©	PROPN
hassl-1163	146	54	2021	2021	NUM
hassl-1163	146	55	conscientia	conscientia	PROPN
hassl-1163	146	56	beam	beam	PROPN
hassl-1163	146	57	.	.	PUNCT
hassl-1163	147	1	all	all	DET
hassl-1163	147	2	rights	right	NOUN
hassl-1163	147	3	reserved	reserve	VERB
hassl-1163	147	4	.	.	PUNCT
hassl-1163	148	1	competitors	competitor	NOUN
hassl-1163	148	2	.	.	PUNCT
hassl-1163	149	1	retailers	retailer	NOUN
hassl-1163	149	2	that	that	PRON
hassl-1163	149	3	have	have	VERB
hassl-1163	149	4	a	a	DET
hassl-1163	149	5	competitive	competitive	ADJ
hassl-1163	149	6	advantage	advantage	NOUN
hassl-1163	149	7	must	must	AUX
hassl-1163	149	8	have	have	VERB
hassl-1163	149	9	better	well	ADJ
hassl-1163	149	10	product	product	NOUN
hassl-1163	149	11	or	or	CCONJ
hassl-1163	149	12	service	service	NOUN
hassl-1163	149	13	quality	quality	NOUN
hassl-1163	149	14	and	and	CCONJ
hassl-1163	149	15	be	be	AUX
hassl-1163	149	16	able	able	ADJ
hassl-1163	149	17	to	to	PART
hassl-1163	149	18	provide	provide	VERB
hassl-1163	149	19	superior	superior	ADJ
hassl-1163	149	20	services	service	NOUN
hassl-1163	149	21	compared	compare	VERB
hassl-1163	149	22	to	to	ADP
hassl-1163	149	23	competitors	competitor	NOUN
hassl-1163	149	24	.	.	PUNCT
hassl-1163	150	1	competitive	competitive	ADJ
hassl-1163	150	2	advantage	advantage	NOUN
hassl-1163	150	3	will	will	AUX
hassl-1163	150	4	provide	provide	VERB
hassl-1163	150	5	economic	economic	ADJ
hassl-1163	150	6	value	value	NOUN
hassl-1163	150	7	for	for	ADP
hassl-1163	150	8	the	the	DET
hassl-1163	150	9	company	company	NOUN
hassl-1163	150	10	,	,	PUNCT
hassl-1163	150	11	which	which	PRON
hassl-1163	150	12	competitors	competitor	NOUN
hassl-1163	150	13	do	do	AUX
hassl-1163	150	14	not	not	PART
hassl-1163	150	15	have	have	VERB
hassl-1163	150	16	(	(	PUNCT
hassl-1163	150	17	helfat	helfat	NOUN
hassl-1163	150	18	&	&	CCONJ
hassl-1163	150	19	peteraf	peteraf	NOUN
hassl-1163	150	20	,	,	PUNCT
hassl-1163	150	21	2015	2015	NUM
hassl-1163	150	22	)	)	PUNCT
hassl-1163	150	23	,	,	PUNCT
hassl-1163	150	24	thus	thus	ADV
hassl-1163	150	25	developing	develop	VERB
hassl-1163	150	26	a	a	DET
hassl-1163	150	27	competitive	competitive	ADJ
hassl-1163	150	28	advantage	advantage	NOUN
hassl-1163	150	29	will	will	AUX
hassl-1163	150	30	contribute	contribute	VERB
hassl-1163	150	31	to	to	ADP
hassl-1163	150	32	improving	improve	VERB
hassl-1163	150	33	business	business	NOUN
hassl-1163	150	34	performance	performance	NOUN
hassl-1163	150	35	(	(	PUNCT
hassl-1163	150	36	rua	rua	PROPN
hassl-1163	150	37	et	et	PROPN
hassl-1163	150	38	al	al	PROPN
hassl-1163	150	39	.	.	PROPN
hassl-1163	150	40	,	,	PUNCT
hassl-1163	150	41	2018	2018	NUM
hassl-1163	150	42	;	;	PUNCT
hassl-1163	150	43	yang	yang	PROPN
hassl-1163	150	44	et	et	PROPN
hassl-1163	150	45	al	al	PROPN
hassl-1163	150	46	.	.	PROPN
hassl-1163	150	47	,	,	PUNCT
hassl-1163	150	48	2018	2018	NUM
hassl-1163	150	49	;	;	PUNCT
hassl-1163	150	50	yasa	yasa	PROPN
hassl-1163	150	51	et	et	PROPN
hassl-1163	150	52	al	al	PROPN
hassl-1163	150	53	.	.	PROPN
hassl-1163	150	54	,	,	PUNCT
hassl-1163	150	55	2020	2020	NUM
hassl-1163	150	56	;	;	PUNCT
hassl-1163	150	57	zainol	zainol	PROPN
hassl-1163	150	58	&	&	CCONJ
hassl-1163	150	59	al	al	PROPN
hassl-1163	150	60	mamun	mamun	PROPN
hassl-1163	150	61	,	,	PUNCT
hassl-1163	150	62	2018	2018	NUM
hassl-1163	150	63	)	)	PUNCT
hassl-1163	150	64	.	.	PUNCT
hassl-1163	151	1	this	this	DET
hassl-1163	151	2	study	study	NOUN
hassl-1163	151	3	provides	provide	VERB
hassl-1163	151	4	insight	insight	NOUN
hassl-1163	151	5	into	into	ADP
hassl-1163	151	6	the	the	DET
hassl-1163	151	7	mediating	mediate	VERB
hassl-1163	151	8	role	role	NOUN
hassl-1163	151	9	of	of	ADP
hassl-1163	151	10	competitive	competitive	ADJ
hassl-1163	151	11	advantage	advantage	NOUN
hassl-1163	151	12	on	on	ADP
hassl-1163	151	13	the	the	DET
hassl-1163	151	14	relationship	relationship	NOUN
hassl-1163	151	15	between	between	ADP
hassl-1163	151	16	crm	crm	PROPN
hassl-1163	151	17	and	and	CCONJ
hassl-1163	151	18	business	business	NOUN
hassl-1163	151	19	performance	performance	NOUN
hassl-1163	151	20	.	.	PUNCT
hassl-1163	152	1	crm	crm	PROPN
hassl-1163	152	2	plays	play	VERB
hassl-1163	152	3	a	a	DET
hassl-1163	152	4	role	role	NOUN
hassl-1163	152	5	in	in	ADP
hassl-1163	152	6	increasing	increase	VERB
hassl-1163	152	7	competitive	competitive	ADJ
hassl-1163	152	8	advantage	advantage	NOUN
hassl-1163	152	9	and	and	CCONJ
hassl-1163	152	10	its	its	PRON
hassl-1163	152	11	impact	impact	NOUN
hassl-1163	152	12	results	result	NOUN
hassl-1163	152	13	in	in	ADP
hassl-1163	152	14	an	an	DET
hassl-1163	152	15	increase	increase	NOUN
hassl-1163	152	16	in	in	ADP
hassl-1163	152	17	business	business	NOUN
hassl-1163	152	18	performance	performance	NOUN
hassl-1163	152	19	.	.	PUNCT
hassl-1163	153	1	another	another	DET
hassl-1163	153	2	finding	finding	NOUN
hassl-1163	153	3	of	of	ADP
hassl-1163	153	4	this	this	DET
hassl-1163	153	5	study	study	NOUN
hassl-1163	153	6	is	be	AUX
hassl-1163	153	7	that	that	SCONJ
hassl-1163	153	8	innovation	innovation	NOUN
hassl-1163	153	9	capability	capability	NOUN
hassl-1163	153	10	acts	act	VERB
hassl-1163	153	11	as	as	ADP
hassl-1163	153	12	a	a	DET
hassl-1163	153	13	partial	partial	ADJ
hassl-1163	153	14	mediation	mediation	NOUN
hassl-1163	153	15	between	between	ADP
hassl-1163	153	16	crm	crm	NOUN
hassl-1163	153	17	and	and	CCONJ
hassl-1163	153	18	competitive	competitive	ADJ
hassl-1163	153	19	advantage	advantage	NOUN
hassl-1163	153	20	.	.	PUNCT
hassl-1163	154	1	this	this	PRON
hassl-1163	154	2	is	be	AUX
hassl-1163	154	3	indicated	indicate	VERB
hassl-1163	154	4	by	by	ADP
hassl-1163	154	5	a	a	DET
hassl-1163	154	6	significant	significant	ADJ
hassl-1163	154	7	direct	direct	ADJ
hassl-1163	154	8	and	and	CCONJ
hassl-1163	154	9	indirect	indirect	ADJ
hassl-1163	154	10	relationship	relationship	NOUN
hassl-1163	154	11	between	between	ADP
hassl-1163	154	12	crm	crm	NOUN
hassl-1163	154	13	and	and	CCONJ
hassl-1163	154	14	competitive	competitive	ADJ
hassl-1163	154	15	advantage	advantage	NOUN
hassl-1163	154	16	,	,	PUNCT
hassl-1163	154	17	namely	namely	ADV
hassl-1163	154	18	through	through	ADP
hassl-1163	154	19	innovation	innovation	NOUN
hassl-1163	154	20	capabilities	capability	NOUN
hassl-1163	154	21	.	.	PUNCT
hassl-1163	155	1	retailers	retailer	NOUN
hassl-1163	155	2	that	that	PRON
hassl-1163	155	3	implement	implement	VERB
hassl-1163	155	4	crm	crm	PROPN
hassl-1163	155	5	will	will	AUX
hassl-1163	155	6	encourage	encourage	VERB
hassl-1163	155	7	efforts	effort	NOUN
hassl-1163	155	8	to	to	PART
hassl-1163	155	9	innovate	innovate	VERB
hassl-1163	155	10	both	both	DET
hassl-1163	155	11	products	product	NOUN
hassl-1163	155	12	and	and	CCONJ
hassl-1163	155	13	processes	process	NOUN
hassl-1163	155	14	.	.	PUNCT
hassl-1163	156	1	product	product	NOUN
hassl-1163	156	2	innovation	innovation	NOUN
hassl-1163	156	3	is	be	AUX
hassl-1163	156	4	the	the	DET
hassl-1163	156	5	ability	ability	NOUN
hassl-1163	156	6	to	to	PART
hassl-1163	156	7	find	find	VERB
hassl-1163	156	8	completely	completely	ADV
hassl-1163	156	9	new	new	ADJ
hassl-1163	156	10	products	product	NOUN
hassl-1163	156	11	or	or	CCONJ
hassl-1163	156	12	services	service	NOUN
hassl-1163	156	13	,	,	PUNCT
hassl-1163	156	14	while	while	SCONJ
hassl-1163	156	15	process	process	NOUN
hassl-1163	156	16	innovation	innovation	NOUN
hassl-1163	156	17	is	be	AUX
hassl-1163	156	18	the	the	DET
hassl-1163	156	19	ability	ability	NOUN
hassl-1163	156	20	to	to	PART
hassl-1163	156	21	produce	produce	VERB
hassl-1163	156	22	products	product	NOUN
hassl-1163	156	23	or	or	CCONJ
hassl-1163	156	24	services	service	NOUN
hassl-1163	156	25	through	through	ADP
hassl-1163	156	26	new	new	ADJ
hassl-1163	156	27	methods	method	NOUN
hassl-1163	156	28	.	.	PUNCT
hassl-1163	157	1	if	if	SCONJ
hassl-1163	157	2	both	both	PRON
hassl-1163	157	3	can	can	AUX
hassl-1163	157	4	be	be	AUX
hassl-1163	157	5	implemented	implement	VERB
hassl-1163	157	6	,	,	PUNCT
hassl-1163	157	7	it	it	PRON
hassl-1163	157	8	will	will	AUX
hassl-1163	157	9	create	create	VERB
hassl-1163	157	10	a	a	DET
hassl-1163	157	11	competitive	competitive	ADJ
hassl-1163	157	12	advantage	advantage	NOUN
hassl-1163	157	13	for	for	ADP
hassl-1163	157	14	the	the	DET
hassl-1163	157	15	company	company	NOUN
hassl-1163	157	16	.	.	PUNCT
hassl-1163	158	1	these	these	DET
hassl-1163	158	2	results	result	NOUN
hassl-1163	158	3	are	be	AUX
hassl-1163	158	4	relevant	relevant	ADJ
hassl-1163	158	5	to	to	ADP
hassl-1163	158	6	literature	literature	NOUN
hassl-1163	158	7	regarding	regard	VERB
hassl-1163	158	8	crm	crm	PROPN
hassl-1163	158	9	and	and	CCONJ
hassl-1163	158	10	its	its	PRON
hassl-1163	158	11	ability	ability	NOUN
hassl-1163	158	12	to	to	PART
hassl-1163	158	13	increase	increase	VERB
hassl-1163	158	14	innovation	innovation	NOUN
hassl-1163	158	15	capability	capability	NOUN
hassl-1163	158	16	(	(	PUNCT
hassl-1163	158	17	lin	lin	PROPN
hassl-1163	158	18	et	et	PROPN
hassl-1163	158	19	al	al	PROPN
hassl-1163	158	20	.	.	PROPN
hassl-1163	158	21	,	,	PUNCT
hassl-1163	158	22	2010	2010	NUM
hassl-1163	158	23	;	;	PUNCT
hassl-1163	158	24	wang	wang	PROPN
hassl-1163	158	25	et	et	PROPN
hassl-1163	158	26	al	al	PROPN
hassl-1163	158	27	.	.	PROPN
hassl-1163	158	28	,	,	PUNCT
hassl-1163	158	29	2020	2020	NUM
hassl-1163	158	30	)	)	PUNCT
hassl-1163	158	31	.	.	PUNCT
hassl-1163	159	1	4	4	X
hassl-1163	159	2	.	.	X
hassl-1163	159	3	conclusions	conclusion	NOUN
hassl-1163	159	4	this	this	DET
hassl-1163	159	5	study	study	NOUN
hassl-1163	159	6	was	be	AUX
hassl-1163	159	7	conducted	conduct	VERB
hassl-1163	159	8	to	to	PART
hassl-1163	159	9	test	test	VERB
hassl-1163	159	10	the	the	DET
hassl-1163	159	11	empirical	empirical	ADJ
hassl-1163	159	12	model	model	NOUN
hassl-1163	159	13	that	that	PRON
hassl-1163	159	14	aims	aim	VERB
hassl-1163	159	15	to	to	PART
hassl-1163	159	16	analyze	analyze	VERB
hassl-1163	159	17	and	and	CCONJ
hassl-1163	159	18	prove	prove	VERB
hassl-1163	159	19	the	the	DET
hassl-1163	159	20	effect	effect	NOUN
hassl-1163	159	21	of	of	ADP
hassl-1163	159	22	crm	crm	NOUN
hassl-1163	159	23	and	and	CCONJ
hassl-1163	159	24	innovation	innovation	NOUN
hassl-1163	159	25	on	on	ADP
hassl-1163	159	26	competitive	competitive	ADJ
hassl-1163	159	27	advantage	advantage	NOUN
hassl-1163	159	28	,	,	PUNCT
hassl-1163	159	29	and	and	CCONJ
hassl-1163	159	30	their	their	PRON
hassl-1163	159	31	effect	effect	NOUN
hassl-1163	159	32	on	on	ADP
hassl-1163	159	33	improving	improve	VERB
hassl-1163	159	34	retail	retail	ADJ
hassl-1163	159	35	business	business	NOUN
hassl-1163	159	36	performance	performance	NOUN
hassl-1163	159	37	.	.	PUNCT
hassl-1163	160	1	the	the	DET
hassl-1163	160	2	results	result	NOUN
hassl-1163	160	3	of	of	ADP
hassl-1163	160	4	the	the	DET
hassl-1163	160	5	analysis	analysis	NOUN
hassl-1163	160	6	revealed	reveal	VERB
hassl-1163	160	7	that	that	SCONJ
hassl-1163	160	8	crm	crm	PROPN
hassl-1163	160	9	plays	play	VERB
hassl-1163	160	10	a	a	DET
hassl-1163	160	11	role	role	NOUN
hassl-1163	160	12	in	in	ADP
hassl-1163	160	13	building	build	VERB
hassl-1163	160	14	the	the	DET
hassl-1163	160	15	competitive	competitive	ADJ
hassl-1163	160	16	advantage	advantage	NOUN
hassl-1163	160	17	of	of	ADP
hassl-1163	160	18	retail	retail	ADJ
hassl-1163	160	19	companies	company	NOUN
hassl-1163	160	20	,	,	PUNCT
hassl-1163	160	21	and	and	CCONJ
hassl-1163	160	22	it	it	PRON
hassl-1163	160	23	was	be	AUX
hassl-1163	160	24	also	also	ADV
hassl-1163	160	25	empirically	empirically	ADV
hassl-1163	160	26	proven	prove	VERB
hassl-1163	160	27	that	that	SCONJ
hassl-1163	160	28	the	the	DET
hassl-1163	160	29	relationship	relationship	NOUN
hassl-1163	160	30	is	be	AUX
hassl-1163	160	31	mediated	mediate	VERB
hassl-1163	160	32	by	by	ADP
hassl-1163	160	33	innovation	innovation	NOUN
hassl-1163	160	34	capability	capability	NOUN
hassl-1163	160	35	.	.	PUNCT
hassl-1163	161	1	another	another	DET
hassl-1163	161	2	finding	finding	NOUN
hassl-1163	161	3	from	from	ADP
hassl-1163	161	4	the	the	DET
hassl-1163	161	5	research	research	NOUN
hassl-1163	161	6	is	be	AUX
hassl-1163	161	7	that	that	SCONJ
hassl-1163	161	8	retailers	retailer	NOUN
hassl-1163	161	9	have	have	VERB
hassl-1163	161	10	a	a	DET
hassl-1163	161	11	competitive	competitive	ADJ
hassl-1163	161	12	advantage	advantage	NOUN
hassl-1163	161	13	over	over	ADP
hassl-1163	161	14	competitors	competitor	NOUN
hassl-1163	161	15	due	due	ADP
hassl-1163	161	16	to	to	ADP
hassl-1163	161	17	improved	improve	VERB
hassl-1163	161	18	business	business	NOUN
hassl-1163	161	19	performance	performance	NOUN
hassl-1163	161	20	,	,	PUNCT
hassl-1163	161	21	and	and	CCONJ
hassl-1163	161	22	that	that	SCONJ
hassl-1163	161	23	competitive	competitive	ADJ
hassl-1163	161	24	advantage	advantage	NOUN
hassl-1163	161	25	can	can	AUX
hassl-1163	161	26	be	be	AUX
hassl-1163	161	27	achieved	achieve	VERB
hassl-1163	161	28	from	from	ADP
hassl-1163	161	29	crm	crm	PROPN
hassl-1163	161	30	.	.	PUNCT
hassl-1163	162	1	so	so	ADV
hassl-1163	162	2	competitive	competitive	ADJ
hassl-1163	162	3	advantage	advantage	NOUN
hassl-1163	162	4	acts	act	NOUN
hassl-1163	162	5	as	as	ADP
hassl-1163	162	6	a	a	DET
hassl-1163	162	7	mediation	mediation	NOUN
hassl-1163	162	8	of	of	ADP
hassl-1163	162	9	the	the	DET
hassl-1163	162	10	relationship	relationship	NOUN
hassl-1163	162	11	between	between	ADP
hassl-1163	162	12	crm	crm	PROPN
hassl-1163	162	13	and	and	CCONJ
hassl-1163	162	14	business	business	NOUN
hassl-1163	162	15	performance	performance	NOUN
hassl-1163	162	16	.	.	PUNCT
hassl-1163	163	1	this	this	DET
hassl-1163	163	2	study	study	NOUN
hassl-1163	163	3	identifies	identify	VERB
hassl-1163	163	4	practical	practical	ADJ
hassl-1163	163	5	implications	implication	NOUN
hassl-1163	163	6	for	for	ADP
hassl-1163	163	7	retail	retail	NOUN
hassl-1163	163	8	about	about	ADP
hassl-1163	163	9	the	the	DET
hassl-1163	163	10	importance	importance	NOUN
hassl-1163	163	11	of	of	ADP
hassl-1163	163	12	building	build	VERB
hassl-1163	163	13	increasing	increase	VERB
hassl-1163	163	14	competitiveness	competitiveness	NOUN
hassl-1163	163	15	,	,	PUNCT
hassl-1163	163	16	namely	namely	ADV
hassl-1163	163	17	through	through	ADP
hassl-1163	163	18	crm	crm	NOUN
hassl-1163	163	19	strategies	strategy	NOUN
hassl-1163	163	20	and	and	CCONJ
hassl-1163	163	21	innovation	innovation	NOUN
hassl-1163	163	22	capabilities	capability	NOUN
hassl-1163	163	23	.	.	PUNCT
hassl-1163	164	1	this	this	PRON
hassl-1163	164	2	requires	require	VERB
hassl-1163	164	3	retail	retail	ADJ
hassl-1163	164	4	companies	company	NOUN
hassl-1163	164	5	to	to	PART
hassl-1163	164	6	focus	focus	VERB
hassl-1163	164	7	on	on	ADP
hassl-1163	164	8	the	the	DET
hassl-1163	164	9	ability	ability	NOUN
hassl-1163	164	10	to	to	PART
hassl-1163	164	11	provide	provide	VERB
hassl-1163	164	12	better	well	ADJ
hassl-1163	164	13	value	value	NOUN
hassl-1163	164	14	to	to	ADP
hassl-1163	164	15	their	their	PRON
hassl-1163	164	16	customers	customer	NOUN
hassl-1163	164	17	,	,	PUNCT
hassl-1163	164	18	as	as	ADV
hassl-1163	164	19	well	well	ADV
hassl-1163	164	20	as	as	ADP
hassl-1163	164	21	innovate	innovate	VERB
hassl-1163	164	22	products	product	NOUN
hassl-1163	164	23	,	,	PUNCT
hassl-1163	164	24	services	service	NOUN
hassl-1163	164	25	,	,	PUNCT
hassl-1163	164	26	and	and	CCONJ
hassl-1163	164	27	processes	process	NOUN
hassl-1163	164	28	.	.	PUNCT
hassl-1163	165	1	the	the	DET
hassl-1163	165	2	model	model	NOUN
hassl-1163	165	3	in	in	ADP
hassl-1163	165	4	this	this	DET
hassl-1163	165	5	study	study	NOUN
hassl-1163	165	6	can	can	AUX
hassl-1163	165	7	help	help	VERB
hassl-1163	165	8	retail	retail	ADJ
hassl-1163	165	9	managers	manager	NOUN
hassl-1163	165	10	to	to	PART
hassl-1163	165	11	retain	retain	VERB
hassl-1163	165	12	their	their	PRON
hassl-1163	165	13	customers	customer	NOUN
hassl-1163	165	14	through	through	ADP
hassl-1163	165	15	crm	crm	NOUN
hassl-1163	165	16	improvement	improvement	NOUN
hassl-1163	165	17	.	.	PUNCT
hassl-1163	166	1	the	the	DET
hassl-1163	166	2	theoretical	theoretical	ADJ
hassl-1163	166	3	implications	implication	NOUN
hassl-1163	166	4	of	of	ADP
hassl-1163	166	5	the	the	DET
hassl-1163	166	6	results	result	NOUN
hassl-1163	166	7	of	of	ADP
hassl-1163	166	8	this	this	DET
hassl-1163	166	9	study	study	NOUN
hassl-1163	166	10	have	have	AUX
hassl-1163	166	11	identified	identify	VERB
hassl-1163	166	12	the	the	DET
hassl-1163	166	13	importance	importance	NOUN
hassl-1163	166	14	of	of	ADP
hassl-1163	166	15	crm	crm	NOUN
hassl-1163	166	16	and	and	CCONJ
hassl-1163	166	17	innovation	innovation	NOUN
hassl-1163	166	18	capabilities	capability	NOUN
hassl-1163	166	19	as	as	ADP
hassl-1163	166	20	a	a	DET
hassl-1163	166	21	precursor	precursor	NOUN
hassl-1163	166	22	to	to	ADP
hassl-1163	166	23	competitive	competitive	ADJ
hassl-1163	166	24	advantage	advantage	NOUN
hassl-1163	166	25	,	,	PUNCT
hassl-1163	166	26	which	which	PRON
hassl-1163	166	27	strengthens	strengthen	VERB
hassl-1163	166	28	academics	academic	NOUN
hassl-1163	166	29	'	'	PART
hassl-1163	166	30	propositions	proposition	NOUN
hassl-1163	166	31	about	about	ADP
hassl-1163	166	32	the	the	DET
hassl-1163	166	33	importance	importance	NOUN
hassl-1163	166	34	of	of	ADP
hassl-1163	166	35	crm	crm	PROPN
hassl-1163	166	36	,	,	PUNCT
hassl-1163	166	37	and	and	CCONJ
hassl-1163	166	38	its	its	PRON
hassl-1163	166	39	impact	impact	NOUN
hassl-1163	166	40	on	on	ADP
hassl-1163	166	41	the	the	DET
hassl-1163	166	42	achievement	achievement	NOUN
hassl-1163	166	43	of	of	ADP
hassl-1163	166	44	retail	retail	ADJ
hassl-1163	166	45	business	business	NOUN
hassl-1163	166	46	performance	performance	NOUN
hassl-1163	166	47	.	.	PUNCT
hassl-1163	167	1	the	the	DET
hassl-1163	167	2	study	study	NOUN
hassl-1163	167	3	is	be	AUX
hassl-1163	167	4	limited	limit	VERB
hassl-1163	167	5	to	to	ADP
hassl-1163	167	6	retail	retail	ADJ
hassl-1163	167	7	companies	company	NOUN
hassl-1163	167	8	in	in	ADP
hassl-1163	167	9	the	the	DET
hassl-1163	167	10	east	east	PROPN
hassl-1163	167	11	java	java	PROPN
hassl-1163	167	12	region	region	PROPN
hassl-1163	167	13	of	of	ADP
hassl-1163	167	14	indonesia	indonesia	PROPN
hassl-1163	167	15	according	accord	VERB
hassl-1163	167	16	to	to	ADP
hassl-1163	167	17	the	the	DET
hassl-1163	167	18	phenomena	phenomenon	NOUN
hassl-1163	167	19	identified	identify	VERB
hassl-1163	167	20	,	,	PUNCT
hassl-1163	167	21	thus	thus	ADV
hassl-1163	167	22	limiting	limit	VERB
hassl-1163	167	23	the	the	DET
hassl-1163	167	24	external	external	ADJ
hassl-1163	167	25	generalizability	generalizability	NOUN
hassl-1163	167	26	of	of	ADP
hassl-1163	167	27	the	the	DET
hassl-1163	167	28	results	result	NOUN
hassl-1163	167	29	.	.	PUNCT
hassl-1163	168	1	research	research	NOUN
hassl-1163	168	2	on	on	ADP
hassl-1163	168	3	several	several	ADJ
hassl-1163	168	4	types	type	NOUN
hassl-1163	168	5	of	of	ADP
hassl-1163	168	6	companies	company	NOUN
hassl-1163	168	7	and	and	CCONJ
hassl-1163	168	8	a	a	DET
hassl-1163	168	9	wider	wide	ADJ
hassl-1163	168	10	sample	sample	NOUN
hassl-1163	168	11	will	will	AUX
hassl-1163	168	12	provide	provide	VERB
hassl-1163	168	13	a	a	DET
hassl-1163	168	14	better	well	ADJ
hassl-1163	168	15	level	level	NOUN
hassl-1163	168	16	of	of	ADP
hassl-1163	168	17	generalization	generalization	NOUN
hassl-1163	168	18	.	.	PUNCT
hassl-1163	169	1	in	in	ADP
hassl-1163	169	2	addition	addition	NOUN
hassl-1163	169	3	,	,	PUNCT
hassl-1163	169	4	crm	crm	PROPN
hassl-1163	169	5	in	in	ADP
hassl-1163	169	6	this	this	DET
hassl-1163	169	7	study	study	NOUN
hassl-1163	169	8	is	be	AUX
hassl-1163	169	9	focused	focus	VERB
hassl-1163	169	10	on	on	ADP
hassl-1163	169	11	a	a	DET
hassl-1163	169	12	strategic	strategic	ADJ
hassl-1163	169	13	perspective	perspective	NOUN
hassl-1163	169	14	,	,	PUNCT
hassl-1163	169	15	specifically	specifically	ADV
hassl-1163	169	16	crm	crm	PROPN
hassl-1163	169	17	,	,	PUNCT
hassl-1163	169	18	to	to	PART
hassl-1163	169	19	create	create	VERB
hassl-1163	169	20	and	and	CCONJ
hassl-1163	169	21	provide	provide	VERB
hassl-1163	169	22	value	value	NOUN
hassl-1163	169	23	for	for	ADP
hassl-1163	169	24	customers	customer	NOUN
hassl-1163	169	25	.	.	PUNCT
hassl-1163	170	1	further	further	ADJ
hassl-1163	170	2	research	research	NOUN
hassl-1163	170	3	can	can	AUX
hassl-1163	170	4	be	be	AUX
hassl-1163	170	5	developed	develop	VERB
hassl-1163	170	6	by	by	ADP
hassl-1163	170	7	considering	consider	VERB
hassl-1163	170	8	crm	crm	PROPN
hassl-1163	170	9	from	from	ADP
hassl-1163	170	10	an	an	DET
hassl-1163	170	11	operational	operational	ADJ
hassl-1163	170	12	perspective	perspective	NOUN
hassl-1163	170	13	and	and	CCONJ
hassl-1163	170	14	include	include	VERB
hassl-1163	170	15	business	business	NOUN
hassl-1163	170	16	process	process	NOUN
hassl-1163	170	17	automation	automation	NOUN
hassl-1163	170	18	through	through	ADP
hassl-1163	170	19	technology	technology	NOUN
hassl-1163	170	20	adoption	adoption	NOUN
hassl-1163	170	21	as	as	ADV
hassl-1163	170	22	well	well	ADV
hassl-1163	170	23	as	as	ADP
hassl-1163	170	24	adopting	adopt	VERB
hassl-1163	170	25	an	an	DET
hassl-1163	170	26	analytical	analytical	ADJ
hassl-1163	170	27	perspective	perspective	NOUN
hassl-1163	170	28	relating	relate	VERB
hassl-1163	170	29	to	to	ADP
hassl-1163	170	30	the	the	DET
hassl-1163	170	31	integration	integration	NOUN
hassl-1163	170	32	of	of	ADP
hassl-1163	170	33	customer	customer	NOUN
hassl-1163	170	34	data	datum	NOUN
hassl-1163	170	35	to	to	PART
hassl-1163	170	36	increase	increase	VERB
hassl-1163	170	37	customer	customer	NOUN
hassl-1163	170	38	and	and	CCONJ
hassl-1163	170	39	company	company	NOUN
hassl-1163	170	40	value	value	NOUN
hassl-1163	170	41	.	.	PUNCT
hassl-1163	171	1	funding	funding	NOUN
hassl-1163	171	2	:	:	PUNCT
hassl-1163	171	3	the	the	DET
hassl-1163	171	4	authors	author	NOUN
hassl-1163	171	5	received	receive	VERB
hassl-1163	171	6	financial	financial	ADJ
hassl-1163	171	7	support	support	NOUN
hassl-1163	171	8	from	from	ADP
hassl-1163	171	9	the	the	DET
hassl-1163	171	10	ministry	ministry	PROPN
hassl-1163	171	11	of	of	ADP
hassl-1163	171	12	education	education	PROPN
hassl-1163	171	13	and	and	CCONJ
hassl-1163	171	14	culture	culture	NOUN
hassl-1163	171	15	,	,	PUNCT
hassl-1163	171	16	directorate	directorate	ADJ
hassl-1163	171	17	general	general	NOUN
hassl-1163	171	18	of	of	ADP
hassl-1163	171	19	higher	high	ADJ
hassl-1163	171	20	education	education	NOUN
hassl-1163	171	21	,	,	PUNCT
hassl-1163	171	22	indonesia	indonesia	PROPN
hassl-1163	171	23	.	.	PUNCT
hassl-1163	172	1	competing	compete	VERB
hassl-1163	172	2	interests	interest	NOUN
hassl-1163	172	3	:	:	PUNCT
hassl-1163	172	4	the	the	DET
hassl-1163	172	5	authors	author	NOUN
hassl-1163	172	6	declare	declare	VERB
hassl-1163	172	7	that	that	SCONJ
hassl-1163	172	8	they	they	PRON
hassl-1163	172	9	have	have	VERB
hassl-1163	172	10	no	no	DET
hassl-1163	172	11	competing	compete	VERB
hassl-1163	172	12	interests	interest	NOUN
hassl-1163	172	13	.	.	PUNCT
hassl-1163	173	1	acknowledgement	acknowledgement	NOUN
hassl-1163	173	2	:	:	PUNCT
hassl-1163	173	3	the	the	DET
hassl-1163	173	4	authors	author	NOUN
hassl-1163	173	5	are	be	AUX
hassl-1163	173	6	grateful	grateful	ADJ
hassl-1163	173	7	to	to	ADP
hassl-1163	173	8	the	the	DET
hassl-1163	173	9	retail	retail	ADJ
hassl-1163	173	10	managers	manager	NOUN
hassl-1163	173	11	who	who	PRON
hassl-1163	173	12	have	have	AUX
hassl-1163	173	13	been	be	AUX
hassl-1163	173	14	willing	willing	ADJ
hassl-1163	173	15	to	to	PART
hassl-1163	173	16	take	take	VERB
hassl-1163	173	17	the	the	DET
hassl-1163	173	18	time	time	NOUN
hassl-1163	173	19	to	to	PART
hassl-1163	173	20	provide	provide	VERB
hassl-1163	173	21	data	datum	NOUN
hassl-1163	173	22	for	for	ADP
hassl-1163	173	23	research	research	NOUN
hassl-1163	173	24	purposes	purpose	NOUN
hassl-1163	173	25	.	.	PUNCT
hassl-1163	174	1	references	reference	NOUN
hassl-1163	174	2	ardichvili	ardichvili	PROPN
hassl-1163	174	3	,	,	PUNCT
hassl-1163	174	4	a.	a.	PROPN
hassl-1163	174	5	,	,	PUNCT
hassl-1163	174	6	cardozo	cardozo	PROPN
hassl-1163	174	7	,	,	PUNCT
hassl-1163	174	8	r.	r.	PROPN
hassl-1163	174	9	,	,	PUNCT
hassl-1163	174	10	&	&	CCONJ
hassl-1163	174	11	ray	ray	PROPN
hassl-1163	174	12	,	,	PUNCT
hassl-1163	174	13	s.	s.	PROPN
hassl-1163	174	14	(	(	PUNCT
hassl-1163	174	15	2003	2003	NUM
hassl-1163	174	16	)	)	PUNCT
hassl-1163	174	17	.	.	PUNCT
hassl-1163	175	1	a	a	DET
hassl-1163	175	2	theory	theory	NOUN
hassl-1163	175	3	of	of	ADP
hassl-1163	175	4	entrepreneurial	entrepreneurial	ADJ
hassl-1163	175	5	opportunity	opportunity	NOUN
hassl-1163	175	6	identification	identification	NOUN
hassl-1163	175	7	and	and	CCONJ
hassl-1163	175	8	development	development	NOUN
hassl-1163	175	9	.	.	PUNCT
hassl-1163	176	1	journal	journal	PROPN
hassl-1163	176	2	of	of	ADP
hassl-1163	176	3	business	business	NOUN
hassl-1163	176	4	venturing	venturing	NOUN
hassl-1163	176	5	,	,	PUNCT
hassl-1163	176	6	18(1	18(1	NUM
hassl-1163	176	7	)	)	PUNCT
hassl-1163	176	8	,	,	PUNCT
hassl-1163	176	9	105–123	105–123	NUM
hassl-1163	176	10	.	.	PUNCT
hassl-1163	177	1	available	available	ADJ
hassl-1163	177	2	at	at	ADP
hassl-1163	177	3	:	:	PUNCT
hassl-1163	177	4	https://doi.org/10.1016/s0883-9026(01)00068-4	https://doi.org/10.1016/s0883-9026(01)00068-4	PROPN
hassl-1163	177	5	.	.	PUNCT
hassl-1163	178	1	humanities	humanity	NOUN
hassl-1163	178	2	and	and	CCONJ
hassl-1163	178	3	social	social	ADJ
hassl-1163	178	4	sciences	science	NOUN
hassl-1163	178	5	letters	letter	NOUN
hassl-1163	178	6	,	,	PUNCT
hassl-1163	178	7	2021	2021	NUM
hassl-1163	178	8	,	,	PUNCT
hassl-1163	178	9	9(4	9(4	NUM
hassl-1163	178	10	):	):	PUNCT
hassl-1163	178	11	430	430	NUM
hassl-1163	178	12	-	-	SYM
hassl-1163	178	13	438	438	NUM
hassl-1163	178	14	437	437	NUM
hassl-1163	178	15	©	©	PROPN
hassl-1163	178	16	2021	2021	NUM
hassl-1163	178	17	conscientia	conscientia	PROPN
hassl-1163	178	18	beam	beam	PROPN
hassl-1163	178	19	.	.	PUNCT
hassl-1163	179	1	all	all	DET
hassl-1163	179	2	rights	right	NOUN
hassl-1163	179	3	reserved	reserve	VERB
hassl-1163	179	4	.	.	PUNCT
hassl-1163	180	1	bagdare	bagdare	NOUN
hassl-1163	180	2	,	,	PUNCT
hassl-1163	180	3	s.	s.	PROPN
hassl-1163	180	4	,	,	PUNCT
hassl-1163	180	5	&	&	CCONJ
hassl-1163	180	6	jain	jain	PROPN
hassl-1163	180	7	,	,	PUNCT
hassl-1163	180	8	r.	r.	PROPN
hassl-1163	180	9	(	(	PUNCT
hassl-1163	180	10	2013	2013	NUM
hassl-1163	180	11	)	)	PUNCT
hassl-1163	180	12	.	.	PUNCT
hassl-1163	181	1	measuring	measure	VERB
hassl-1163	181	2	retail	retail	ADJ
hassl-1163	181	3	customer	customer	NOUN
hassl-1163	181	4	experience	experience	NOUN
hassl-1163	181	5	.	.	PUNCT
hassl-1163	182	1	international	international	ADJ
hassl-1163	182	2	journal	journal	PROPN
hassl-1163	182	3	of	of	ADP
hassl-1163	182	4	retail	retail	PROPN
hassl-1163	182	5	&	&	CCONJ
hassl-1163	182	6	distribution	distribution	NOUN
hassl-1163	182	7	management	management	NOUN
hassl-1163	182	8	,	,	PUNCT
hassl-1163	182	9	41	41	NUM
hassl-1163	182	10	,	,	PUNCT
hassl-1163	182	11	790–804	790–804	NUM
hassl-1163	182	12	.	.	PUNCT
hassl-1163	182	13	available	available	ADJ
hassl-1163	182	14	at	at	ADP
hassl-1163	182	15	:	:	PUNCT
hassl-1163	182	16	https://doi.org/https://doi.org/10.1108/ijrdm-08-2012-0084	https://doi.org/https://doi.org/10.1108/ijrdm-08-2012-0084	NOUN
hassl-1163	182	17	.	.	PUNCT
hassl-1163	183	1	barney	barney	PROPN
hassl-1163	183	2	,	,	PUNCT
hassl-1163	183	3	j.	j.	PROPN
hassl-1163	183	4	b.	b.	PROPN
hassl-1163	183	5	(	(	PUNCT
hassl-1163	183	6	1986	1986	NUM
hassl-1163	183	7	)	)	PUNCT
hassl-1163	183	8	.	.	PUNCT
hassl-1163	184	1	strategic	strategic	ADJ
hassl-1163	184	2	factor	factor	NOUN
hassl-1163	184	3	markets	market	NOUN
hassl-1163	184	4	 	 	SPACE
hassl-1163	184	5	:	:	PUNCT
hassl-1163	184	6	expectations	expectation	NOUN
hassl-1163	184	7	,	,	PUNCT
hassl-1163	184	8	luck	luck	NOUN
hassl-1163	184	9	,	,	PUNCT
hassl-1163	184	10	and	and	CCONJ
hassl-1163	184	11	business	business	NOUN
hassl-1163	184	12	strategy	strategy	NOUN
hassl-1163	184	13	.	.	PUNCT
hassl-1163	185	1	management	management	NOUN
hassl-1163	185	2	science	science	NOUN
hassl-1163	185	3	,	,	PUNCT
hassl-1163	185	4	32(10	32(10	NUM
hassl-1163	185	5	)	)	PUNCT
hassl-1163	185	6	,	,	PUNCT
hassl-1163	185	7	1231–1241	1231–1241	NUM
hassl-1163	185	8	.	.	PUNCT
hassl-1163	185	9	available	available	ADJ
hassl-1163	185	10	at	at	ADP
hassl-1163	185	11	:	:	PUNCT
hassl-1163	185	12	https://doi.org/10.1287/mnsc.32.10.1231	https://doi.org/10.1287/mnsc.32.10.1231	PROPN
hassl-1163	185	13	.	.	PUNCT
hassl-1163	186	1	barney	barney	PROPN
hassl-1163	186	2	,	,	PUNCT
hassl-1163	186	3	j.	j.	PROPN
hassl-1163	186	4	(	(	PUNCT
hassl-1163	186	5	1991	1991	NUM
hassl-1163	186	6	)	)	PUNCT
hassl-1163	186	7	.	.	PUNCT
hassl-1163	187	1	firm	firm	ADJ
hassl-1163	187	2	resources	resource	NOUN
hassl-1163	187	3	and	and	CCONJ
hassl-1163	187	4	sustained	sustain	VERB
hassl-1163	187	5	competitive	competitive	ADJ
hassl-1163	187	6	advantage	advantage	NOUN
hassl-1163	187	7	.	.	PUNCT
hassl-1163	188	1	journal	journal	NOUN
hassl-1163	188	2	of	of	ADP
hassl-1163	188	3	management	management	NOUN
hassl-1163	188	4	,	,	PUNCT
hassl-1163	188	5	17(1	17(1	NUM
hassl-1163	188	6	)	)	PUNCT
hassl-1163	188	7	,	,	PUNCT
hassl-1163	188	8	99–120	99–120	NUM
hassl-1163	188	9	.	.	PUNCT
hassl-1163	188	10	available	available	ADJ
hassl-1163	188	11	at	at	ADP
hassl-1163	188	12	:	:	PUNCT
hassl-1163	188	13	https://doi.org/10.1177/014920639101700108	https://doi.org/10.1177/014920639101700108	NUM
hassl-1163	188	14	.	.	PUNCT
hassl-1163	189	1	bhat	bhat	PROPN
hassl-1163	189	2	,	,	PUNCT
hassl-1163	189	3	s.	s.	PROPN
hassl-1163	189	4	a.	a.	PROPN
hassl-1163	189	5	,	,	PUNCT
hassl-1163	189	6	&	&	CCONJ
hassl-1163	189	7	darzi	darzi	PROPN
hassl-1163	189	8	,	,	PUNCT
hassl-1163	189	9	m.	m.	NOUN
hassl-1163	189	10	a.	a.	NOUN
hassl-1163	189	11	(	(	PUNCT
hassl-1163	189	12	2016	2016	NUM
hassl-1163	189	13	)	)	PUNCT
hassl-1163	189	14	.	.	PUNCT
hassl-1163	190	1	customer	customer	NOUN
hassl-1163	190	2	relationship	relationship	NOUN
hassl-1163	190	3	management	management	NOUN
hassl-1163	190	4	:	:	PUNCT
hassl-1163	190	5	an	an	DET
hassl-1163	190	6	approach	approach	NOUN
hassl-1163	190	7	to	to	ADP
hassl-1163	190	8	competitive	competitive	ADJ
hassl-1163	190	9	advantage	advantage	NOUN
hassl-1163	190	10	in	in	ADP
hassl-1163	190	11	the	the	DET
hassl-1163	190	12	banking	banking	NOUN
hassl-1163	190	13	sector	sector	NOUN
hassl-1163	190	14	by	by	ADP
hassl-1163	190	15	exploring	explore	VERB
hassl-1163	190	16	the	the	DET
hassl-1163	190	17	mediational	mediational	ADJ
hassl-1163	190	18	role	role	NOUN
hassl-1163	190	19	of	of	ADP
hassl-1163	190	20	loyalty	loyalty	NOUN
hassl-1163	190	21	.	.	PUNCT
hassl-1163	191	1	international	international	ADJ
hassl-1163	191	2	journal	journal	PROPN
hassl-1163	191	3	of	of	ADP
hassl-1163	191	4	bank	bank	PROPN
hassl-1163	191	5	marketing	marketing	NOUN
hassl-1163	191	6	,	,	PUNCT
hassl-1163	191	7	34(3	34(3	NUM
hassl-1163	191	8	)	)	PUNCT
hassl-1163	191	9	,	,	PUNCT
hassl-1163	191	10	388–410	388–410	NUM
hassl-1163	191	11	.	.	PUNCT
hassl-1163	191	12	available	available	ADJ
hassl-1163	191	13	at	at	ADP
hassl-1163	191	14	:	:	PUNCT
hassl-1163	191	15	https://doi.org/10.1108/ijbm-11-2014-0160	https://doi.org/10.1108/ijbm-11-2014-0160	PROPN
hassl-1163	191	16	.	.	PUNCT
hassl-1163	192	1	chengwu	chengwu	PROPN
hassl-1163	192	2	,	,	PUNCT
hassl-1163	192	3	s.	s.	PROPN
hassl-1163	192	4	u.	u.	PROPN
hassl-1163	192	5	n.	n.	PROPN
hassl-1163	192	6	(	(	PUNCT
hassl-1163	192	7	2020	2020	NUM
hassl-1163	192	8	)	)	PUNCT
hassl-1163	192	9	.	.	PUNCT
hassl-1163	193	1	the	the	DET
hassl-1163	193	2	research	research	NOUN
hassl-1163	193	3	and	and	CCONJ
hassl-1163	193	4	evaluation	evaluation	NOUN
hassl-1163	193	5	of	of	ADP
hassl-1163	193	6	customer	customer	NOUN
hassl-1163	193	7	relationship	relationship	NOUN
hassl-1163	193	8	management	management	NOUN
hassl-1163	193	9	and	and	CCONJ
hassl-1163	193	10	social	social	ADJ
hassl-1163	193	11	responsibility	responsibility	NOUN
hassl-1163	193	12	on	on	ADP
hassl-1163	193	13	competitive	competitive	ADJ
hassl-1163	193	14	advantage	advantage	NOUN
hassl-1163	193	15	.	.	PUNCT
hassl-1163	194	1	revista	revista	PROPN
hassl-1163	194	2	de	de	PROPN
hassl-1163	194	3	cercetare	cercetare	PROPN
hassl-1163	194	4	si	si	PROPN
hassl-1163	194	5	interventie	interventie	PROPN
hassl-1163	194	6	sociala	sociala	PROPN
hassl-1163	194	7	,	,	PUNCT
hassl-1163	194	8	69	69	NUM
hassl-1163	194	9	,	,	PUNCT
hassl-1163	194	10	131–142	131–142	NUM
hassl-1163	194	11	.	.	PUNCT
hassl-1163	195	1	available	available	ADJ
hassl-1163	195	2	at	at	ADP
hassl-1163	195	3	:	:	PUNCT
hassl-1163	195	4	https://doi.org/10.33788/rcis.69.8	https://doi.org/10.33788/rcis.69.8	PROPN
hassl-1163	195	5	.	.	PUNCT
hassl-1163	195	6	cohen	cohen	PROPN
hassl-1163	195	7	,	,	PUNCT
hassl-1163	195	8	j.	j.	PROPN
hassl-1163	195	9	(	(	PUNCT
hassl-1163	195	10	2013	2013	NUM
hassl-1163	195	11	)	)	PUNCT
hassl-1163	195	12	.	.	PUNCT
hassl-1163	196	1	statistical	statistical	ADJ
hassl-1163	196	2	power	power	NOUN
hassl-1163	196	3	analysis	analysis	NOUN
hassl-1163	196	4	for	for	ADP
hassl-1163	196	5	the	the	DET
hassl-1163	196	6	behavioral	behavioral	ADJ
hassl-1163	196	7	sciences	science	NOUN
hassl-1163	196	8	.	.	PUNCT
hassl-1163	197	1	new	new	PROPN
hassl-1163	197	2	york	york	PROPN
hassl-1163	197	3	:	:	PUNCT
hassl-1163	197	4	academic	academic	ADJ
hassl-1163	197	5	press	press	NOUN
hassl-1163	197	6	.	.	PUNCT
hassl-1163	198	1	dervitsiotis	dervitsiotis	PROPN
hassl-1163	198	2	,	,	PUNCT
hassl-1163	198	3	k.	k.	PROPN
hassl-1163	198	4	n.	n.	PROPN
hassl-1163	198	5	(	(	PUNCT
hassl-1163	198	6	2010	2010	NUM
hassl-1163	198	7	)	)	PUNCT
hassl-1163	198	8	.	.	PUNCT
hassl-1163	199	1	developing	develop	VERB
hassl-1163	199	2	full	full	ADJ
hassl-1163	199	3	-	-	PUNCT
hassl-1163	199	4	spectrum	spectrum	NOUN
hassl-1163	199	5	innovation	innovation	NOUN
hassl-1163	199	6	capability	capability	NOUN
hassl-1163	199	7	for	for	ADP
hassl-1163	199	8	survival	survival	NOUN
hassl-1163	199	9	and	and	CCONJ
hassl-1163	199	10	success	success	NOUN
hassl-1163	199	11	in	in	ADP
hassl-1163	199	12	the	the	DET
hassl-1163	199	13	global	global	ADJ
hassl-1163	199	14	economy	economy	NOUN
hassl-1163	199	15	.	.	PUNCT
hassl-1163	200	1	total	total	ADJ
hassl-1163	200	2	quality	quality	NOUN
hassl-1163	200	3	management	management	NOUN
hassl-1163	200	4	,	,	PUNCT
hassl-1163	200	5	21(2	21(2	NUM
hassl-1163	200	6	)	)	PUNCT
hassl-1163	200	7	,	,	PUNCT
hassl-1163	200	8	159–170	159–170	NUM
hassl-1163	200	9	.	.	PUNCT
hassl-1163	200	10	available	available	ADJ
hassl-1163	200	11	at	at	ADP
hassl-1163	200	12	:	:	PUNCT
hassl-1163	200	13	https://doi.org/10.1080/14783360903549865	https://doi.org/10.1080/14783360903549865	ADJ
hassl-1163	200	14	.	.	PUNCT
hassl-1163	201	1	ferreira	ferreira	PROPN
hassl-1163	201	2	,	,	PUNCT
hassl-1163	201	3	j.	j.	PROPN
hassl-1163	201	4	,	,	PUNCT
hassl-1163	201	5	&	&	CCONJ
hassl-1163	201	6	fernandes	fernandes	PROPN
hassl-1163	201	7	,	,	PUNCT
hassl-1163	201	8	c.	c.	PROPN
hassl-1163	201	9	(	(	PUNCT
hassl-1163	201	10	2017	2017	NUM
hassl-1163	201	11	)	)	PUNCT
hassl-1163	201	12	.	.	PUNCT
hassl-1163	202	1	resources	resource	NOUN
hassl-1163	202	2	and	and	CCONJ
hassl-1163	202	3	capabilities	capability	NOUN
hassl-1163	202	4	’	'	PUNCT
hassl-1163	202	5	effects	effect	NOUN
hassl-1163	202	6	on	on	ADP
hassl-1163	202	7	firm	firm	ADJ
hassl-1163	202	8	performance	performance	NOUN
hassl-1163	202	9	:	:	PUNCT
hassl-1163	202	10	what	what	PRON
hassl-1163	202	11	are	be	AUX
hassl-1163	202	12	they	they	PRON
hassl-1163	202	13	?	?	PUNCT
hassl-1163	203	1	journal	journal	PROPN
hassl-1163	203	2	of	of	ADP
hassl-1163	203	3	knowledge	knowledge	PROPN
hassl-1163	203	4	management	management	NOUN
hassl-1163	203	5	,	,	PUNCT
hassl-1163	203	6	21(5	21(5	NUM
hassl-1163	203	7	)	)	PUNCT
hassl-1163	203	8	,	,	PUNCT
hassl-1163	203	9	1202–1217	1202–1217	NUM
hassl-1163	203	10	.	.	PUNCT
hassl-1163	203	11	available	available	ADJ
hassl-1163	203	12	at	at	ADP
hassl-1163	203	13	:	:	PUNCT
hassl-1163	203	14	https://doi.org/10.1108/jkm-03-2017-0099	https://doi.org/10.1108/jkm-03-2017-0099	NOUN
hassl-1163	203	15	.	.	PUNCT
hassl-1163	203	16	fidel	fidel	PROPN
hassl-1163	203	17	,	,	PUNCT
hassl-1163	203	18	p.	p.	PROPN
hassl-1163	203	19	,	,	PUNCT
hassl-1163	203	20	schlesinger	schlesinger	PROPN
hassl-1163	203	21	,	,	PUNCT
hassl-1163	203	22	w.	w.	PROPN
hassl-1163	203	23	,	,	PUNCT
hassl-1163	203	24	&	&	CCONJ
hassl-1163	203	25	emilo	emilo	PROPN
hassl-1163	203	26	,	,	PUNCT
hassl-1163	203	27	e.	e.	PROPN
hassl-1163	203	28	(	(	PUNCT
hassl-1163	203	29	2018	2018	NUM
hassl-1163	203	30	)	)	PUNCT
hassl-1163	203	31	.	.	PUNCT
hassl-1163	204	1	effects	effect	NOUN
hassl-1163	204	2	of	of	ADP
hassl-1163	204	3	customer	customer	NOUN
hassl-1163	204	4	knowledge	knowledge	NOUN
hassl-1163	204	5	management	management	NOUN
hassl-1163	204	6	and	and	CCONJ
hassl-1163	204	7	customer	customer	NOUN
hassl-1163	204	8	orientation	orientation	NOUN
hassl-1163	204	9	on	on	ADP
hassl-1163	204	10	innovation	innovation	NOUN
hassl-1163	204	11	capacity	capacity	NOUN
hassl-1163	204	12	and	and	CCONJ
hassl-1163	204	13	marketing	marketing	NOUN
hassl-1163	204	14	results	result	NOUN
hassl-1163	204	15	in	in	ADP
hassl-1163	204	16	smes	sme	NOUN
hassl-1163	204	17	:	:	PUNCT
hassl-1163	204	18	the	the	DET
hassl-1163	204	19	mediating	mediate	VERB
hassl-1163	204	20	role	role	NOUN
hassl-1163	204	21	of	of	ADP
hassl-1163	204	22	innovation	innovation	NOUN
hassl-1163	204	23	orientation	orientation	NOUN
hassl-1163	204	24	.	.	PUNCT
hassl-1163	205	1	international	international	ADJ
hassl-1163	205	2	journal	journal	PROPN
hassl-1163	205	3	of	of	ADP
hassl-1163	205	4	innovation	innovation	NOUN
hassl-1163	205	5	management	management	NOUN
hassl-1163	205	6	,	,	PUNCT
hassl-1163	205	7	22(07	22(07	NUM
hassl-1163	205	8	)	)	PUNCT
hassl-1163	205	9	,	,	PUNCT
hassl-1163	205	10	1850055	1850055	NUM
hassl-1163	205	11	.	.	PUNCT
hassl-1163	206	1	available	available	ADJ
hassl-1163	206	2	at	at	ADP
hassl-1163	206	3	:	:	PUNCT
hassl-1163	206	4	https://doi.org/10.1142/s136391961850055x	https://doi.org/10.1142/s136391961850055x	PROPN
hassl-1163	206	5	.	.	PUNCT
hassl-1163	207	1	gil	gil	PROPN
hassl-1163	207	2	-	-	PUNCT
hassl-1163	207	3	gomez	gomez	PROPN
hassl-1163	207	4	,	,	PUNCT
hassl-1163	207	5	h.	h.	PROPN
hassl-1163	207	6	,	,	PUNCT
hassl-1163	207	7	guerola	guerola	PROPN
hassl-1163	207	8	-	-	PUNCT
hassl-1163	207	9	navarro	navarro	PROPN
hassl-1163	207	10	,	,	PUNCT
hassl-1163	207	11	v.	v.	ADP
hassl-1163	207	12	,	,	PUNCT
hassl-1163	207	13	oltra	oltra	ADJ
hassl-1163	207	14	-	-	PUNCT
hassl-1163	207	15	badenes	badene	NOUN
hassl-1163	207	16	,	,	PUNCT
hassl-1163	207	17	r.	r.	PROPN
hassl-1163	207	18	,	,	PUNCT
hassl-1163	207	19	&	&	CCONJ
hassl-1163	207	20	lozano	lozano	PROPN
hassl-1163	207	21	-	-	PUNCT
hassl-1163	207	22	quilis	quilis	PROPN
hassl-1163	207	23	,	,	PUNCT
hassl-1163	207	24	j.	j.	PROPN
hassl-1163	207	25	a.	a.	PROPN
hassl-1163	207	26	(	(	PUNCT
hassl-1163	207	27	2020	2020	NUM
hassl-1163	207	28	)	)	PUNCT
hassl-1163	207	29	.	.	PUNCT
hassl-1163	208	1	customer	customer	NOUN
hassl-1163	208	2	relationship	relationship	NOUN
hassl-1163	208	3	management	management	NOUN
hassl-1163	208	4	:	:	PUNCT
hassl-1163	208	5	digital	digital	ADJ
hassl-1163	208	6	transformation	transformation	NOUN
hassl-1163	208	7	and	and	CCONJ
hassl-1163	208	8	sustainable	sustainable	ADJ
hassl-1163	208	9	business	business	NOUN
hassl-1163	208	10	model	model	NOUN
hassl-1163	208	11	innovation	innovation	NOUN
hassl-1163	208	12	.	.	PUNCT
hassl-1163	209	1	economic	economic	ADJ
hassl-1163	209	2	research	research	NOUN
hassl-1163	209	3	-	-	PUNCT
hassl-1163	209	4	ekonomska	ekonomska	ADJ
hassl-1163	209	5	istraživanja	istraživanja	NOUN
hassl-1163	209	6	,	,	PUNCT
hassl-1163	209	7	33(1	33(1	NUM
hassl-1163	209	8	)	)	PUNCT
hassl-1163	209	9	,	,	PUNCT
hassl-1163	209	10	2733	2733	NUM
hassl-1163	209	11	-	-	SYM
hassl-1163	209	12	2750	2750	NUM
hassl-1163	209	13	.	.	PUNCT
hassl-1163	210	1	available	available	ADJ
hassl-1163	210	2	at	at	ADP
hassl-1163	210	3	:	:	PUNCT
hassl-1163	210	4	https://doi.org/10.1080/1331677x.2019.1676283	https://doi.org/10.1080/1331677x.2019.1676283	PROPN
hassl-1163	210	5	.	.	PUNCT
hassl-1163	210	6	hair	hair	NOUN
hassl-1163	210	7	,	,	PUNCT
hassl-1163	210	8	j.	j.	PROPN
hassl-1163	210	9	f.	f.	PROPN
hassl-1163	210	10	,	,	PUNCT
hassl-1163	210	11	ringle	ringle	PROPN
hassl-1163	210	12	,	,	PUNCT
hassl-1163	210	13	c.	c.	PROPN
hassl-1163	210	14	,	,	PUNCT
hassl-1163	210	15	&	&	CCONJ
hassl-1163	210	16	sarstedt	sarstedt	NOUN
hassl-1163	210	17	,	,	PUNCT
hassl-1163	210	18	m.	m.	NOUN
hassl-1163	210	19	(	(	PUNCT
hassl-1163	210	20	2011	2011	NUM
hassl-1163	210	21	)	)	PUNCT
hassl-1163	210	22	.	.	PUNCT
hassl-1163	211	1	journal	journal	NOUN
hassl-1163	211	2	of	of	ADP
hassl-1163	211	3	marketing	marketing	NOUN
hassl-1163	211	4	theory	theory	NOUN
hassl-1163	211	5	and	and	CCONJ
hassl-1163	211	6	practice	practice	NOUN
hassl-1163	211	7	pls	pls	NOUN
hassl-1163	211	8	-	-	PUNCT
hassl-1163	211	9	sem	sem	NOUN
hassl-1163	211	10	:	:	PUNCT
hassl-1163	211	11	indeed	indeed	ADV
hassl-1163	211	12	a	a	DET
hassl-1163	211	13	silver	silver	ADJ
hassl-1163	211	14	bullet	bullet	NOUN
hassl-1163	211	15	.	.	PUNCT
hassl-1163	212	1	journal	journal	NOUN
hassl-1163	212	2	of	of	ADP
hassl-1163	212	3	marketing	marketing	NOUN
hassl-1163	212	4	theory	theory	NOUN
hassl-1163	212	5	and	and	CCONJ
hassl-1163	212	6	practice	practice	NOUN
hassl-1163	212	7	,	,	PUNCT
hassl-1163	212	8	19(2	19(2	NUM
hassl-1163	212	9	)	)	PUNCT
hassl-1163	212	10	,	,	PUNCT
hassl-1163	212	11	139	139	NUM
hassl-1163	212	12	-	-	SYM
hassl-1163	212	13	152	152	NUM
hassl-1163	212	14	.	.	PUNCT
hassl-1163	212	15	available	available	ADJ
hassl-1163	212	16	at	at	ADP
hassl-1163	212	17	:	:	PUNCT
hassl-1163	212	18	https://doi.org/10.2753/mtp1069-6679190202	https://doi.org/10.2753/mtp1069-6679190202	PROPN
hassl-1163	212	19	.	.	PUNCT
hassl-1163	212	20	helfat	helfat	PROPN
hassl-1163	212	21	,	,	PUNCT
hassl-1163	212	22	c.	c.	PROPN
hassl-1163	212	23	e.	e.	PROPN
hassl-1163	212	24	,	,	PUNCT
hassl-1163	212	25	&	&	CCONJ
hassl-1163	212	26	peteraf	peteraf	NOUN
hassl-1163	212	27	,	,	PUNCT
hassl-1163	212	28	m.	m.	NOUN
hassl-1163	212	29	a.	a.	NOUN
hassl-1163	212	30	(	(	PUNCT
hassl-1163	212	31	2015	2015	NUM
hassl-1163	212	32	)	)	PUNCT
hassl-1163	212	33	.	.	PUNCT
hassl-1163	213	1	managerial	managerial	ADJ
hassl-1163	213	2	cognitive	cognitive	ADJ
hassl-1163	213	3	capabilities	capability	NOUN
hassl-1163	213	4	and	and	CCONJ
hassl-1163	213	5	the	the	DET
hassl-1163	213	6	microfoundations	microfoundation	NOUN
hassl-1163	213	7	of	of	ADP
hassl-1163	213	8	dynamic	dynamic	ADJ
hassl-1163	213	9	capabilities	capability	NOUN
hassl-1163	213	10	.	.	PUNCT
hassl-1163	214	1	strategic	strategic	ADJ
hassl-1163	214	2	management	management	NOUN
hassl-1163	214	3	journal	journal	NOUN
hassl-1163	214	4	,	,	PUNCT
hassl-1163	214	5	36(6	36(6	NUM
hassl-1163	214	6	)	)	PUNCT
hassl-1163	214	7	,	,	PUNCT
hassl-1163	214	8	831–850	831–850	NUM
hassl-1163	214	9	.	.	PUNCT
hassl-1163	214	10	available	available	ADJ
hassl-1163	214	11	at	at	ADP
hassl-1163	214	12	:	:	PUNCT
hassl-1163	214	13	https://doi.org/10.1002/smj.2247	https://doi.org/10.1002/smj.2247	PROPN
hassl-1163	214	14	.	.	PUNCT
hassl-1163	214	15	inauen	inauen	PROPN
hassl-1163	214	16	,	,	PUNCT
hassl-1163	214	17	m.	m.	NOUN
hassl-1163	214	18	,	,	PUNCT
hassl-1163	214	19	&	&	CCONJ
hassl-1163	214	20	schenker	schenker	NOUN
hassl-1163	214	21	-	-	PUNCT
hassl-1163	214	22	wicki	wicki	NOUN
hassl-1163	214	23	,	,	PUNCT
hassl-1163	214	24	a.	a.	NOUN
hassl-1163	214	25	(	(	PUNCT
hassl-1163	214	26	2011	2011	NUM
hassl-1163	214	27	)	)	PUNCT
hassl-1163	214	28	.	.	PUNCT
hassl-1163	215	1	the	the	DET
hassl-1163	215	2	impact	impact	NOUN
hassl-1163	215	3	of	of	ADP
hassl-1163	215	4	outside‐in	outside‐in	PROPN
hassl-1163	215	5	open	open	ADJ
hassl-1163	215	6	innovation	innovation	NOUN
hassl-1163	215	7	on	on	ADP
hassl-1163	215	8	innovation	innovation	NOUN
hassl-1163	215	9	performance	performance	NOUN
hassl-1163	215	10	.	.	PUNCT
hassl-1163	216	1	european	european	ADJ
hassl-1163	216	2	journal	journal	PROPN
hassl-1163	216	3	of	of	ADP
hassl-1163	216	4	innovation	innovation	NOUN
hassl-1163	216	5	management	management	NOUN
hassl-1163	216	6	,	,	PUNCT
hassl-1163	216	7	14(4	14(4	NUM
hassl-1163	216	8	)	)	PUNCT
hassl-1163	216	9	,	,	PUNCT
hassl-1163	216	10	496–520	496–520	NUM
hassl-1163	216	11	.	.	PUNCT
hassl-1163	216	12	available	available	ADJ
hassl-1163	216	13	at	at	ADP
hassl-1163	216	14	:	:	PUNCT
hassl-1163	216	15	https://doi.org/10.1108/14601061111174934	https://doi.org/10.1108/14601061111174934	X
hassl-1163	216	16	.	.	PUNCT
hassl-1163	216	17	khodakarami	khodakarami	PROPN
hassl-1163	216	18	,	,	PUNCT
hassl-1163	216	19	f.	f.	PROPN
hassl-1163	216	20	,	,	PUNCT
hassl-1163	216	21	&	&	CCONJ
hassl-1163	216	22	chan	chan	PROPN
hassl-1163	216	23	,	,	PUNCT
hassl-1163	216	24	y.	y.	PROPN
hassl-1163	216	25	e.	e.	PROPN
hassl-1163	216	26	(	(	PUNCT
hassl-1163	216	27	2014	2014	NUM
hassl-1163	216	28	)	)	PUNCT
hassl-1163	216	29	.	.	PUNCT
hassl-1163	217	1	exploring	explore	VERB
hassl-1163	217	2	the	the	DET
hassl-1163	217	3	role	role	NOUN
hassl-1163	217	4	of	of	ADP
hassl-1163	217	5	customer	customer	NOUN
hassl-1163	217	6	relationship	relationship	NOUN
hassl-1163	217	7	management	management	NOUN
hassl-1163	217	8	(	(	PUNCT
hassl-1163	217	9	crm	crm	NOUN
hassl-1163	217	10	)	)	PUNCT
hassl-1163	217	11	systems	system	NOUN
hassl-1163	217	12	in	in	ADP
hassl-1163	217	13	customer	customer	NOUN
hassl-1163	217	14	knowledge	knowledge	NOUN
hassl-1163	217	15	creation	creation	NOUN
hassl-1163	217	16	.	.	PUNCT
hassl-1163	218	1	information	information	NOUN
hassl-1163	218	2	&	&	CCONJ
hassl-1163	218	3	management	management	PROPN
hassl-1163	218	4	,	,	PUNCT
hassl-1163	218	5	51(1	51(1	NUM
hassl-1163	218	6	)	)	PUNCT
hassl-1163	218	7	,	,	PUNCT
hassl-1163	218	8	27	27	NUM
hassl-1163	218	9	-	-	SYM
hassl-1163	218	10	42	42	NUM
hassl-1163	218	11	.	.	PUNCT
hassl-1163	218	12	available	available	ADJ
hassl-1163	218	13	at	at	ADP
hassl-1163	218	14	:	:	PUNCT
hassl-1163	218	15	https://doi.org/10.1016/j.im.2013.09.001	https://doi.org/10.1016/j.im.2013.09.001	PROPN
hassl-1163	218	16	.	.	PUNCT
hassl-1163	219	1	kim	kim	PROPN
hassl-1163	219	2	,	,	PUNCT
hassl-1163	219	3	h.	h.	PROPN
hassl-1163	219	4	,	,	PUNCT
hassl-1163	219	5	&	&	CCONJ
hassl-1163	219	6	hoskisson	hoskisson	PROPN
hassl-1163	219	7	,	,	PUNCT
hassl-1163	219	8	r.	r.	PROPN
hassl-1163	219	9	e.	e.	PROPN
hassl-1163	219	10	(	(	PUNCT
hassl-1163	219	11	2015	2015	NUM
hassl-1163	219	12	)	)	PUNCT
hassl-1163	219	13	.	.	PUNCT
hassl-1163	220	1	a	a	DET
hassl-1163	220	2	resource	resource	NOUN
hassl-1163	220	3	environment	environment	NOUN
hassl-1163	220	4	view	view	NOUN
hassl-1163	220	5	of	of	ADP
hassl-1163	220	6	competitive	competitive	ADJ
hassl-1163	220	7	advantage	advantage	NOUN
hassl-1163	220	8	.	.	PUNCT
hassl-1163	221	1	in	in	ADP
hassl-1163	221	2	emerging	emerge	VERB
hassl-1163	221	3	economies	economy	NOUN
hassl-1163	221	4	and	and	CCONJ
hassl-1163	221	5	multinational	multinational	ADJ
hassl-1163	221	6	enterprises	enterprise	NOUN
hassl-1163	221	7	.	.	PUNCT
hassl-1163	222	1	england	england	PROPN
hassl-1163	222	2	:	:	PUNCT
hassl-1163	222	3	emerald	emerald	PROPN
hassl-1163	222	4	group	group	PROPN
hassl-1163	222	5	publishing	publishing	PROPN
hassl-1163	222	6	limited	limit	VERB
hassl-1163	222	7	.	.	PUNCT
hassl-1163	223	1	kiyabo	kiyabo	PROPN
hassl-1163	223	2	,	,	PUNCT
hassl-1163	223	3	k.	k.	PROPN
hassl-1163	223	4	,	,	PUNCT
hassl-1163	223	5	&	&	CCONJ
hassl-1163	223	6	isaga	isaga	NOUN
hassl-1163	223	7	,	,	PUNCT
hassl-1163	223	8	n.	n.	NOUN
hassl-1163	223	9	(	(	PUNCT
hassl-1163	223	10	2020	2020	NUM
hassl-1163	223	11	)	)	PUNCT
hassl-1163	223	12	.	.	PUNCT
hassl-1163	224	1	entrepreneurial	entrepreneurial	ADJ
hassl-1163	224	2	orientation	orientation	NOUN
hassl-1163	224	3	,	,	PUNCT
hassl-1163	224	4	competitive	competitive	ADJ
hassl-1163	224	5	advantage	advantage	NOUN
hassl-1163	224	6	,	,	PUNCT
hassl-1163	224	7	and	and	CCONJ
hassl-1163	224	8	smes	sme	NOUN
hassl-1163	224	9	’	'	PUNCT
hassl-1163	224	10	performance	performance	NOUN
hassl-1163	224	11	:	:	PUNCT
hassl-1163	224	12	application	application	NOUN
hassl-1163	224	13	of	of	ADP
hassl-1163	224	14	firm	firm	ADJ
hassl-1163	224	15	growth	growth	NOUN
hassl-1163	224	16	and	and	CCONJ
hassl-1163	224	17	personal	personal	ADJ
hassl-1163	224	18	wealth	wealth	NOUN
hassl-1163	224	19	measures	measure	NOUN
hassl-1163	224	20	.	.	PUNCT
hassl-1163	225	1	journal	journal	NOUN
hassl-1163	225	2	of	of	ADP
hassl-1163	225	3	innovation	innovation	NOUN
hassl-1163	225	4	and	and	CCONJ
hassl-1163	225	5	entrepreneurship	entrepreneurship	NOUN
hassl-1163	225	6	,	,	PUNCT
hassl-1163	225	7	9(1	9(1	NUM
hassl-1163	225	8	)	)	PUNCT
hassl-1163	225	9	,	,	PUNCT
hassl-1163	225	10	1	1	NUM
hassl-1163	225	11	-	-	SYM
hassl-1163	225	12	15	15	NUM
hassl-1163	225	13	.	.	PUNCT
hassl-1163	225	14	available	available	ADJ
hassl-1163	225	15	at	at	ADP
hassl-1163	225	16	:	:	PUNCT
hassl-1163	225	17	https://doi.org/10.1186/s13731-020-00123-7	https://doi.org/10.1186/s13731-020-00123-7	PROPN
hassl-1163	225	18	.	.	PUNCT
hassl-1163	226	1	lee	lee	PROPN
hassl-1163	226	2	,	,	PUNCT
hassl-1163	226	3	t.	t.	PROPN
hassl-1163	226	4	,	,	PUNCT
hassl-1163	226	5	&	&	CCONJ
hassl-1163	226	6	chu	chu	PROPN
hassl-1163	226	7	,	,	PUNCT
hassl-1163	226	8	w.	w.	PROPN
hassl-1163	226	9	(	(	PUNCT
hassl-1163	226	10	2011	2011	NUM
hassl-1163	226	11	)	)	PUNCT
hassl-1163	226	12	.	.	PUNCT
hassl-1163	227	1	entrepreneurial	entrepreneurial	ADJ
hassl-1163	227	2	orientation	orientation	NOUN
hassl-1163	227	3	and	and	CCONJ
hassl-1163	227	4	competitive	competitive	ADJ
hassl-1163	227	5	advantage	advantage	NOUN
hassl-1163	227	6	:	:	PUNCT
hassl-1163	227	7	the	the	DET
hassl-1163	227	8	mediation	mediation	NOUN
hassl-1163	227	9	of	of	ADP
hassl-1163	227	10	resource	resource	NOUN
hassl-1163	227	11	value	value	NOUN
hassl-1163	227	12	and	and	CCONJ
hassl-1163	227	13	rareness	rareness	NOUN
hassl-1163	227	14	.	.	PUNCT
hassl-1163	228	1	african	african	ADJ
hassl-1163	228	2	journal	journal	PROPN
hassl-1163	228	3	of	of	ADP
hassl-1163	228	4	business	business	NOUN
hassl-1163	228	5	management	management	NOUN
hassl-1163	228	6	,	,	PUNCT
hassl-1163	228	7	5(33	5(33	NUM
hassl-1163	228	8	)	)	PUNCT
hassl-1163	228	9	,	,	PUNCT
hassl-1163	228	10	12797–12809	12797–12809	NUM
hassl-1163	228	11	.	.	PUNCT
hassl-1163	229	1	available	available	ADJ
hassl-1163	229	2	at	at	ADP
hassl-1163	229	3	:	:	PUNCT
hassl-1163	229	4	https://doi.org/10.5897/ajbm11.1179	https://doi.org/10.5897/ajbm11.1179	PROPN
hassl-1163	229	5	.	.	PUNCT
hassl-1163	230	1	lin	lin	PROPN
hassl-1163	230	2	,	,	PUNCT
hassl-1163	230	3	r.	r.	PROPN
hassl-1163	230	4	,	,	PUNCT
hassl-1163	230	5	chen	chen	PROPN
hassl-1163	230	6	,	,	PUNCT
hassl-1163	230	7	r.	r.	PROPN
hassl-1163	230	8	,	,	PUNCT
hassl-1163	230	9	&	&	CCONJ
hassl-1163	230	10	chiu	chiu	PROPN
hassl-1163	230	11	,	,	PUNCT
hassl-1163	230	12	k.	k.	PROPN
hassl-1163	230	13	k.	k.	PROPN
hassl-1163	230	14	(	(	PUNCT
hassl-1163	230	15	2010	2010	NUM
hassl-1163	230	16	)	)	PUNCT
hassl-1163	230	17	.	.	PUNCT
hassl-1163	231	1	customer	customer	NOUN
hassl-1163	231	2	relationship	relationship	NOUN
hassl-1163	231	3	management	management	NOUN
hassl-1163	231	4	and	and	CCONJ
hassl-1163	231	5	innovation	innovation	NOUN
hassl-1163	231	6	capability	capability	NOUN
hassl-1163	231	7	:	:	PUNCT
hassl-1163	231	8	an	an	DET
hassl-1163	231	9	empirical	empirical	ADJ
hassl-1163	231	10	study	study	NOUN
hassl-1163	231	11	.	.	PUNCT
hassl-1163	232	1	industrial	industrial	ADJ
hassl-1163	232	2	management	management	PROPN
hassl-1163	232	3	&	&	CCONJ
hassl-1163	232	4	data	datum	NOUN
hassl-1163	232	5	systems	system	NOUN
hassl-1163	232	6	,	,	PUNCT
hassl-1163	232	7	110(1	110(1	NUM
hassl-1163	232	8	)	)	PUNCT
hassl-1163	232	9	,	,	PUNCT
hassl-1163	232	10	111–133	111–133	NUM
hassl-1163	232	11	.	.	PUNCT
hassl-1163	232	12	available	available	ADJ
hassl-1163	232	13	at	at	ADP
hassl-1163	232	14	:	:	PUNCT
hassl-1163	232	15	https://doi.org/10.1108/02635571011008434	https://doi.org/10.1108/02635571011008434	PROPN
hassl-1163	232	16	.	.	PROPN
hassl-1163	232	17	marinagi	marinagi	PROPN
hassl-1163	232	18	,	,	PUNCT
hassl-1163	232	19	c.	c.	PROPN
hassl-1163	232	20	,	,	PUNCT
hassl-1163	232	21	trivellas	trivella	NOUN
hassl-1163	232	22	,	,	PUNCT
hassl-1163	232	23	p.	p.	NOUN
hassl-1163	232	24	,	,	PUNCT
hassl-1163	232	25	&	&	CCONJ
hassl-1163	232	26	sakas	sakas	PROPN
hassl-1163	232	27	,	,	PUNCT
hassl-1163	232	28	d.	d.	PROPN
hassl-1163	232	29	p.	p.	PROPN
hassl-1163	232	30	(	(	PUNCT
hassl-1163	232	31	2014	2014	NUM
hassl-1163	232	32	)	)	PUNCT
hassl-1163	232	33	.	.	PUNCT
hassl-1163	233	1	the	the	DET
hassl-1163	233	2	impact	impact	NOUN
hassl-1163	233	3	of	of	ADP
hassl-1163	233	4	information	information	NOUN
hassl-1163	233	5	technology	technology	NOUN
hassl-1163	233	6	on	on	ADP
hassl-1163	233	7	the	the	DET
hassl-1163	233	8	development	development	NOUN
hassl-1163	233	9	of	of	ADP
hassl-1163	233	10	supply	supply	NOUN
hassl-1163	233	11	chain	chain	NOUN
hassl-1163	233	12	competitive	competitive	ADJ
hassl-1163	233	13	advantage	advantage	NOUN
hassl-1163	233	14	.	.	PUNCT
hassl-1163	234	1	procedia	procedia	NOUN
hassl-1163	234	2	social	social	ADJ
hassl-1163	234	3	and	and	CCONJ
hassl-1163	234	4	behavioral	behavioral	ADJ
hassl-1163	234	5	sciences	science	NOUN
hassl-1163	234	6	,	,	PUNCT
hassl-1163	234	7	147	147	NUM
hassl-1163	234	8	,	,	PUNCT
hassl-1163	234	9	586–591	586–591	NUM
hassl-1163	234	10	.	.	PUNCT
hassl-1163	234	11	available	available	ADJ
hassl-1163	234	12	at	at	ADP
hassl-1163	234	13	:	:	PUNCT
hassl-1163	234	14	https://doi.org/10.1016/j.sbspro.2014.07.161	https://doi.org/10.1016/j.sbspro.2014.07.161	NOUN
hassl-1163	234	15	.	.	PUNCT
hassl-1163	235	1	humanities	humanity	NOUN
hassl-1163	235	2	and	and	CCONJ
hassl-1163	235	3	social	social	ADJ
hassl-1163	235	4	sciences	science	NOUN
hassl-1163	235	5	letters	letter	NOUN
hassl-1163	235	6	,	,	PUNCT
hassl-1163	235	7	2021	2021	NUM
hassl-1163	235	8	,	,	PUNCT
hassl-1163	235	9	9(4	9(4	NUM
hassl-1163	235	10	):	):	PUNCT
hassl-1163	235	11	430	430	NUM
hassl-1163	235	12	-	-	SYM
hassl-1163	235	13	438	438	NUM
hassl-1163	235	14	438	438	NUM
hassl-1163	235	15	©	©	PROPN
hassl-1163	235	16	2021	2021	NUM
hassl-1163	235	17	conscientia	conscientia	PROPN
hassl-1163	235	18	beam	beam	PROPN
hassl-1163	235	19	.	.	PUNCT
hassl-1163	236	1	all	all	DET
hassl-1163	236	2	rights	right	NOUN
hassl-1163	236	3	reserved	reserve	VERB
hassl-1163	236	4	.	.	PUNCT
hassl-1163	237	1	ramani	ramani	PROPN
hassl-1163	237	2	,	,	PUNCT
hassl-1163	237	3	g.	g.	PROPN
hassl-1163	237	4	,	,	PUNCT
hassl-1163	237	5	&	&	CCONJ
hassl-1163	237	6	kumar	kumar	PROPN
hassl-1163	237	7	,	,	PUNCT
hassl-1163	237	8	v.	v.	PROPN
hassl-1163	237	9	(	(	PUNCT
hassl-1163	237	10	2008	2008	NUM
hassl-1163	237	11	)	)	PUNCT
hassl-1163	237	12	.	.	PUNCT
hassl-1163	238	1	interaction	interaction	NOUN
hassl-1163	238	2	orientation	orientation	NOUN
hassl-1163	238	3	and	and	CCONJ
hassl-1163	238	4	firm	firm	ADJ
hassl-1163	238	5	performance	performance	NOUN
hassl-1163	238	6	.	.	PUNCT
hassl-1163	239	1	journal	journal	NOUN
hassl-1163	239	2	of	of	ADP
hassl-1163	239	3	marketing	marketing	NOUN
hassl-1163	239	4	,	,	PUNCT
hassl-1163	239	5	72(1	72(1	NOUN
hassl-1163	239	6	)	)	PUNCT
hassl-1163	239	7	,	,	PUNCT
hassl-1163	239	8	27	27	NUM
hassl-1163	239	9	-	-	SYM
hassl-1163	239	10	45	45	NUM
hassl-1163	239	11	.	.	PUNCT
hassl-1163	239	12	available	available	ADJ
hassl-1163	239	13	at	at	ADP
hassl-1163	239	14	:	:	PUNCT
hassl-1163	239	15	https://doi.org/10.1509/jmkg.72.1.027	https://doi.org/10.1509/jmkg.72.1.027	PROPN
hassl-1163	239	16	.	.	PUNCT
hassl-1163	239	17	rua	rua	PROPN
hassl-1163	239	18	,	,	PUNCT
hassl-1163	239	19	o.	o.	PROPN
hassl-1163	239	20	,	,	PUNCT
hassl-1163	239	21	frança	frança	PROPN
hassl-1163	239	22	,	,	PUNCT
hassl-1163	239	23	a.	a.	PROPN
hassl-1163	239	24	,	,	PUNCT
hassl-1163	239	25	&	&	CCONJ
hassl-1163	239	26	fernández	fernández	PROPN
hassl-1163	239	27	ortiz	ortiz	PROPN
hassl-1163	239	28	,	,	PUNCT
hassl-1163	239	29	r.	r.	PROPN
hassl-1163	239	30	(	(	PUNCT
hassl-1163	239	31	2018	2018	NUM
hassl-1163	239	32	)	)	PUNCT
hassl-1163	239	33	.	.	PUNCT
hassl-1163	240	1	key	key	ADJ
hassl-1163	240	2	drivers	driver	NOUN
hassl-1163	240	3	of	of	ADP
hassl-1163	240	4	smes	smes	PROPN
hassl-1163	240	5	export	export	NOUN
hassl-1163	240	6	performance	performance	NOUN
hassl-1163	240	7	:	:	PUNCT
hassl-1163	240	8	the	the	DET
hassl-1163	240	9	mediating	mediate	VERB
hassl-1163	240	10	effect	effect	NOUN
hassl-1163	240	11	of	of	ADP
hassl-1163	240	12	competitive	competitive	ADJ
hassl-1163	240	13	advantage	advantage	NOUN
hassl-1163	240	14	.	.	PUNCT
hassl-1163	241	1	journal	journal	NOUN
hassl-1163	241	2	of	of	ADP
hassl-1163	241	3	knowledge	knowledge	PROPN
hassl-1163	241	4	management	management	NOUN
hassl-1163	241	5	,	,	PUNCT
hassl-1163	241	6	22(2	22(2	NUM
hassl-1163	241	7	)	)	PUNCT
hassl-1163	241	8	,	,	PUNCT
hassl-1163	241	9	257–279	257–279	NUM
hassl-1163	241	10	.	.	PUNCT
hassl-1163	241	11	.	.	PUNCT
hassl-1163	242	1	available	available	ADJ
hassl-1163	242	2	at	at	ADP
hassl-1163	242	3	:	:	PUNCT
hassl-1163	242	4	https://doi.org/10.1108/jkm-07-20170267	https://doi.org/10.1108/jkm-07-20170267	PROPN
hassl-1163	242	5	.	.	PUNCT
hassl-1163	242	6	soltani	soltani	PROPN
hassl-1163	242	7	,	,	PUNCT
hassl-1163	242	8	z.	z.	PROPN
hassl-1163	242	9	,	,	PUNCT
hassl-1163	242	10	zareie	zareie	PROPN
hassl-1163	242	11	,	,	PUNCT
hassl-1163	242	12	b.	b.	PROPN
hassl-1163	242	13	,	,	PUNCT
hassl-1163	242	14	milani	milani	PROPN
hassl-1163	242	15	,	,	PUNCT
hassl-1163	242	16	f.	f.	PROPN
hassl-1163	242	17	s.	s.	PROPN
hassl-1163	242	18	,	,	PUNCT
hassl-1163	242	19	&	&	CCONJ
hassl-1163	242	20	navimipour	navimipour	PROPN
hassl-1163	242	21	,	,	PUNCT
hassl-1163	242	22	n.	n.	PROPN
hassl-1163	242	23	j.	j.	PROPN
hassl-1163	242	24	(	(	PUNCT
hassl-1163	242	25	2018	2018	NUM
hassl-1163	242	26	)	)	PUNCT
hassl-1163	242	27	.	.	PUNCT
hassl-1163	243	1	the	the	DET
hassl-1163	243	2	impact	impact	NOUN
hassl-1163	243	3	of	of	ADP
hassl-1163	243	4	the	the	DET
hassl-1163	243	5	customer	customer	NOUN
hassl-1163	243	6	relationship	relationship	NOUN
hassl-1163	243	7	management	management	NOUN
hassl-1163	243	8	on	on	ADP
hassl-1163	243	9	the	the	DET
hassl-1163	243	10	organization	organization	NOUN
hassl-1163	243	11	performance	performance	NOUN
hassl-1163	243	12	.	.	PUNCT
hassl-1163	244	1	the	the	DET
hassl-1163	244	2	journal	journal	NOUN
hassl-1163	244	3	of	of	ADP
hassl-1163	244	4	high	high	ADJ
hassl-1163	244	5	technology	technology	NOUN
hassl-1163	244	6	management	management	NOUN
hassl-1163	244	7	research	research	NOUN
hassl-1163	244	8	,	,	PUNCT
hassl-1163	244	9	29(2	29(2	NUM
hassl-1163	244	10	)	)	PUNCT
hassl-1163	244	11	,	,	PUNCT
hassl-1163	244	12	237–246	237–246	NUM
hassl-1163	244	13	.	.	PUNCT
hassl-1163	244	14	available	available	ADJ
hassl-1163	244	15	at	at	ADP
hassl-1163	244	16	:	:	PUNCT
hassl-1163	244	17	https://doi.org/10.1016/j.hitech.2018.10.001	https://doi.org/10.1016/j.hitech.2018.10.001	PROPN
hassl-1163	244	18	.	.	PUNCT
hassl-1163	245	1	urbancova	urbancova	PROPN
hassl-1163	245	2	,	,	PUNCT
hassl-1163	245	3	h.	h.	PROPN
hassl-1163	245	4	(	(	PUNCT
hassl-1163	245	5	2013	2013	NUM
hassl-1163	245	6	)	)	PUNCT
hassl-1163	245	7	.	.	PUNCT
hassl-1163	246	1	competitive	competitive	ADJ
hassl-1163	246	2	advantage	advantage	NOUN
hassl-1163	246	3	achievement	achievement	NOUN
hassl-1163	246	4	through	through	ADP
hassl-1163	246	5	innovation	innovation	NOUN
hassl-1163	246	6	and	and	CCONJ
hassl-1163	246	7	knowledge	knowledge	NOUN
hassl-1163	246	8	.	.	PUNCT
hassl-1163	247	1	journal	journal	NOUN
hassl-1163	247	2	of	of	ADP
hassl-1163	247	3	competitiveness	competitiveness	NOUN
hassl-1163	247	4	,	,	PUNCT
hassl-1163	247	5	5(1	5(1	NUM
hassl-1163	247	6	)	)	PUNCT
hassl-1163	247	7	,	,	PUNCT
hassl-1163	247	8	82–96	82–96	NUM
hassl-1163	247	9	.	.	PUNCT
hassl-1163	247	10	available	available	ADJ
hassl-1163	247	11	at	at	ADP
hassl-1163	247	12	:	:	PUNCT
hassl-1163	247	13	https://doi.org/10.7441/joc.2013.01.06	https://doi.org/10.7441/joc.2013.01.06	PROPN
hassl-1163	247	14	.	.	PROPN
hassl-1163	247	15	valmohammadi	valmohammadi	PROPN
hassl-1163	247	16	,	,	PUNCT
hassl-1163	247	17	c.	c.	PROPN
hassl-1163	247	18	(	(	PUNCT
hassl-1163	247	19	2017	2017	NUM
hassl-1163	247	20	)	)	PUNCT
hassl-1163	247	21	.	.	PUNCT
hassl-1163	248	1	customer	customer	NOUN
hassl-1163	248	2	relationship	relationship	NOUN
hassl-1163	248	3	management	management	NOUN
hassl-1163	248	4	:	:	PUNCT
hassl-1163	248	5	innovation	innovation	NOUN
hassl-1163	248	6	and	and	CCONJ
hassl-1163	248	7	performance	performance	NOUN
hassl-1163	248	8	.	.	PUNCT
hassl-1163	249	1	international	international	ADJ
hassl-1163	249	2	journal	journal	PROPN
hassl-1163	249	3	of	of	ADP
hassl-1163	249	4	innovation	innovation	NOUN
hassl-1163	249	5	science	science	NOUN
hassl-1163	249	6	,	,	PUNCT
hassl-1163	249	7	9(4	9(4	NUM
hassl-1163	249	8	)	)	PUNCT
hassl-1163	249	9	,	,	PUNCT
hassl-1163	249	10	374–395	374–395	NUM
hassl-1163	249	11	.	.	PUNCT
hassl-1163	249	12	available	available	ADJ
hassl-1163	249	13	at	at	ADP
hassl-1163	249	14	:	:	PUNCT
hassl-1163	249	15	https://doi.org/10.1108/ijis-02-2017-0011	https://doi.org/10.1108/ijis-02-2017-0011	NOUN
hassl-1163	249	16	.	.	PUNCT
hassl-1163	250	1	wang	wang	PROPN
hassl-1163	250	2	,	,	PUNCT
hassl-1163	250	3	y.	y.	PROPN
hassl-1163	250	4	,	,	PUNCT
hassl-1163	250	5	&	&	CCONJ
hassl-1163	250	6	feng	feng	PROPN
hassl-1163	250	7	,	,	PUNCT
hassl-1163	250	8	h.	h.	PROPN
hassl-1163	250	9	(	(	PUNCT
hassl-1163	250	10	2012	2012	NUM
hassl-1163	250	11	)	)	PUNCT
hassl-1163	250	12	.	.	PUNCT
hassl-1163	251	1	customer	customer	NOUN
hassl-1163	251	2	relationship	relationship	NOUN
hassl-1163	251	3	management	management	NOUN
hassl-1163	251	4	capabilities	capability	NOUN
hassl-1163	251	5	:	:	PUNCT
hassl-1163	251	6	measurement	measurement	NOUN
hassl-1163	251	7	,	,	PUNCT
hassl-1163	251	8	antecedents	antecedent	NOUN
hassl-1163	251	9	and	and	CCONJ
hassl-1163	251	10	consequences	consequence	NOUN
hassl-1163	251	11	.	.	PUNCT
hassl-1163	252	1	management	management	NOUN
hassl-1163	252	2	decision	decision	NOUN
hassl-1163	252	3	,	,	PUNCT
hassl-1163	252	4	50(1	50(1	NUM
hassl-1163	252	5	)	)	PUNCT
hassl-1163	252	6	,	,	PUNCT
hassl-1163	252	7	15–129	15–129	PROPN
hassl-1163	252	8	.	.	PUNCT
hassl-1163	252	9	available	available	ADJ
hassl-1163	252	10	at	at	ADP
hassl-1163	252	11	:	:	PUNCT
hassl-1163	252	12	https://doi.org/10.1108/00251741211194903	https://doi.org/10.1108/00251741211194903	NOUN
hassl-1163	252	13	.	.	PUNCT
hassl-1163	253	1	wang	wang	PROPN
hassl-1163	253	2	,	,	PUNCT
hassl-1163	253	3	z.	z.	PROPN
hassl-1163	253	4	,	,	PUNCT
hassl-1163	253	5	&	&	CCONJ
hassl-1163	253	6	kim	kim	PROPN
hassl-1163	253	7	,	,	PUNCT
hassl-1163	253	8	h.	h.	PROPN
hassl-1163	253	9	g.	g.	PROPN
hassl-1163	253	10	(	(	PUNCT
hassl-1163	253	11	2017	2017	NUM
hassl-1163	253	12	)	)	PUNCT
hassl-1163	253	13	.	.	PUNCT
hassl-1163	254	1	can	can	AUX
hassl-1163	254	2	social	social	ADJ
hassl-1163	254	3	media	media	NOUN
hassl-1163	254	4	marketing	marketing	NOUN
hassl-1163	254	5	improve	improve	VERB
hassl-1163	254	6	customer	customer	NOUN
hassl-1163	254	7	relationship	relationship	NOUN
hassl-1163	254	8	capabilities	capability	NOUN
hassl-1163	254	9	and	and	CCONJ
hassl-1163	254	10	firm	firm	ADJ
hassl-1163	254	11	performance	performance	NOUN
hassl-1163	254	12	?	?	PUNCT
hassl-1163	255	1	dynamic	dynamic	ADJ
hassl-1163	255	2	capability	capability	NOUN
hassl-1163	255	3	perspective	perspective	NOUN
hassl-1163	255	4	.	.	PUNCT
hassl-1163	256	1	journal	journal	NOUN
hassl-1163	256	2	of	of	ADP
hassl-1163	256	3	interactive	interactive	ADJ
hassl-1163	256	4	marketing	marketing	NOUN
hassl-1163	256	5	,	,	PUNCT
hassl-1163	256	6	39	39	NUM
hassl-1163	256	7	,	,	PUNCT
hassl-1163	256	8	15	15	NUM
hassl-1163	256	9	-	-	SYM
hassl-1163	256	10	26	26	NUM
hassl-1163	256	11	.	.	PUNCT
hassl-1163	256	12	available	available	ADJ
hassl-1163	256	13	at	at	ADP
hassl-1163	256	14	:	:	PUNCT
hassl-1163	256	15	https://doi.org/10.1016/j.intmar.2017.02.004	https://doi.org/10.1016/j.intmar.2017.02.004	PROPN
hassl-1163	256	16	.	.	PUNCT
hassl-1163	257	1	wang	wang	PROPN
hassl-1163	257	2	,	,	PUNCT
hassl-1163	257	3	c.-c	c.-c	PROPN
hassl-1163	257	4	.	.	PROPN
hassl-1163	257	5	,	,	PUNCT
hassl-1163	257	6	yang	yang	PROPN
hassl-1163	257	7	,	,	PUNCT
hassl-1163	257	8	l.-r	l.-r	NOUN
hassl-1163	257	9	.	.	PUNCT
hassl-1163	257	10	,	,	PUNCT
hassl-1163	257	11	&	&	CCONJ
hassl-1163	257	12	chuang	chuang	PROPN
hassl-1163	257	13	,	,	PUNCT
hassl-1163	257	14	h.-c	h.-c	PROPN
hassl-1163	257	15	.	.	PUNCT
hassl-1163	258	1	(	(	PUNCT
hassl-1163	258	2	2020	2020	NUM
hassl-1163	258	3	)	)	PUNCT
hassl-1163	258	4	.	.	PUNCT
hassl-1163	259	1	cloud	cloud	NOUN
hassl-1163	259	2	platform	platform	NOUN
hassl-1163	259	3	to	to	PART
hassl-1163	259	4	improve	improve	VERB
hassl-1163	259	5	performance	performance	NOUN
hassl-1163	259	6	outcomes	outcome	NOUN
hassl-1163	259	7	:	:	PUNCT
hassl-1163	259	8	role	role	NOUN
hassl-1163	259	9	of	of	ADP
hassl-1163	259	10	customer	customer	NOUN
hassl-1163	259	11	relationship	relationship	NOUN
hassl-1163	259	12	management	management	NOUN
hassl-1163	259	13	and	and	CCONJ
hassl-1163	259	14	innovation	innovation	NOUN
hassl-1163	259	15	capabilities	capability	NOUN
hassl-1163	259	16	.	.	PUNCT
hassl-1163	260	1	international	international	ADJ
hassl-1163	260	2	journal	journal	PROPN
hassl-1163	260	3	of	of	ADP
hassl-1163	260	4	services	service	NOUN
hassl-1163	260	5	technology	technology	NOUN
hassl-1163	260	6	and	and	CCONJ
hassl-1163	260	7	management	management	NOUN
hassl-1163	260	8	,	,	PUNCT
hassl-1163	260	9	26(6	26(6	NUM
hassl-1163	260	10	)	)	PUNCT
hassl-1163	260	11	,	,	PUNCT
hassl-1163	260	12	538	538	NUM
hassl-1163	260	13	-	-	SYM
hassl-1163	260	14	554	554	NUM
hassl-1163	260	15	.	.	PUNCT
hassl-1163	260	16	available	available	ADJ
hassl-1163	260	17	at	at	ADP
hassl-1163	260	18	:	:	PUNCT
hassl-1163	260	19	https://doi.org/10.1504/ijstm.2020.110375	https://doi.org/10.1504/ijstm.2020.110375	PROPN
hassl-1163	260	20	.	.	PROPN
hassl-1163	260	21	yang	yang	PROPN
hassl-1163	260	22	,	,	PUNCT
hassl-1163	260	23	s.	s.	PROPN
hassl-1163	260	24	,	,	PUNCT
hassl-1163	260	25	ishtiaq	ishtiaq	PROPN
hassl-1163	260	26	,	,	PUNCT
hassl-1163	260	27	m.	m.	NOUN
hassl-1163	260	28	,	,	PUNCT
hassl-1163	260	29	&	&	CCONJ
hassl-1163	260	30	anwar	anwar	PROPN
hassl-1163	260	31	,	,	PUNCT
hassl-1163	260	32	m.	m.	NOUN
hassl-1163	260	33	(	(	PUNCT
hassl-1163	260	34	2018	2018	NUM
hassl-1163	260	35	)	)	PUNCT
hassl-1163	260	36	.	.	PUNCT
hassl-1163	261	1	enterprise	enterprise	NOUN
hassl-1163	261	2	risk	risk	NOUN
hassl-1163	261	3	management	management	NOUN
hassl-1163	261	4	practices	practice	NOUN
hassl-1163	261	5	and	and	CCONJ
hassl-1163	261	6	firm	firm	ADJ
hassl-1163	261	7	performance	performance	NOUN
hassl-1163	261	8	,	,	PUNCT
hassl-1163	261	9	the	the	DET
hassl-1163	261	10	mediating	mediate	VERB
hassl-1163	261	11	role	role	NOUN
hassl-1163	261	12	of	of	ADP
hassl-1163	261	13	competitive	competitive	ADJ
hassl-1163	261	14	advantage	advantage	NOUN
hassl-1163	261	15	and	and	CCONJ
hassl-1163	261	16	the	the	DET
hassl-1163	261	17	moderating	moderate	VERB
hassl-1163	261	18	role	role	NOUN
hassl-1163	261	19	of	of	ADP
hassl-1163	261	20	financial	financial	ADJ
hassl-1163	261	21	literacy	literacy	NOUN
hassl-1163	261	22	.	.	PUNCT
hassl-1163	262	1	journal	journal	NOUN
hassl-1163	262	2	of	of	ADP
hassl-1163	262	3	risk	risk	NOUN
hassl-1163	262	4	and	and	CCONJ
hassl-1163	262	5	financial	financial	ADJ
hassl-1163	262	6	management	management	NOUN
hassl-1163	262	7	,	,	PUNCT
hassl-1163	262	8	11(3	11(3	NUM
hassl-1163	262	9	)	)	PUNCT
hassl-1163	262	10	,	,	PUNCT
hassl-1163	262	11	35	35	NUM
hassl-1163	262	12	.	.	PUNCT
hassl-1163	262	13	available	available	ADJ
hassl-1163	262	14	at	at	ADP
hassl-1163	262	15	:	:	PUNCT
hassl-1163	262	16	https://doi.org/10.3390/jrfm11030035	https://doi.org/10.3390/jrfm11030035	PROPN
hassl-1163	262	17	.	.	PUNCT
hassl-1163	263	1	yasa	yasa	PROPN
hassl-1163	263	2	,	,	PUNCT
hassl-1163	263	3	n.	n.	NOUN
hassl-1163	263	4	,	,	PUNCT
hassl-1163	263	5	giantari	giantari	PROPN
hassl-1163	263	6	,	,	PUNCT
hassl-1163	263	7	i.	i.	PROPN
hassl-1163	263	8	,	,	PUNCT
hassl-1163	263	9	setini	setini	PROPN
hassl-1163	263	10	,	,	PUNCT
hassl-1163	263	11	m.	m.	NOUN
hassl-1163	263	12	,	,	PUNCT
hassl-1163	263	13	&	&	CCONJ
hassl-1163	263	14	rahmayanti	rahmayanti	PROPN
hassl-1163	263	15	,	,	PUNCT
hassl-1163	263	16	p.	p.	NOUN
hassl-1163	263	17	(	(	PUNCT
hassl-1163	263	18	2020	2020	NUM
hassl-1163	263	19	)	)	PUNCT
hassl-1163	263	20	.	.	PUNCT
hassl-1163	264	1	the	the	DET
hassl-1163	264	2	role	role	NOUN
hassl-1163	264	3	of	of	ADP
hassl-1163	264	4	competitive	competitive	ADJ
hassl-1163	264	5	advantage	advantage	NOUN
hassl-1163	264	6	in	in	ADP
hassl-1163	264	7	mediating	mediate	VERB
hassl-1163	264	8	the	the	DET
hassl-1163	264	9	effect	effect	NOUN
hassl-1163	264	10	of	of	ADP
hassl-1163	264	11	promotional	promotional	ADJ
hassl-1163	264	12	strategy	strategy	NOUN
hassl-1163	264	13	on	on	ADP
hassl-1163	264	14	marketing	marketing	NOUN
hassl-1163	264	15	performance	performance	NOUN
hassl-1163	264	16	.	.	PUNCT
hassl-1163	265	1	management	management	NOUN
hassl-1163	265	2	science	science	NOUN
hassl-1163	265	3	letters	letter	NOUN
hassl-1163	265	4	,	,	PUNCT
hassl-1163	265	5	10(12	10(12	NUM
hassl-1163	265	6	)	)	PUNCT
hassl-1163	265	7	,	,	PUNCT
hassl-1163	265	8	2845	2845	NUM
hassl-1163	265	9	-	-	SYM
hassl-1163	265	10	2848	2848	NUM
hassl-1163	265	11	.	.	PUNCT
hassl-1163	266	1	available	available	ADJ
hassl-1163	266	2	at	at	ADP
hassl-1163	266	3	:	:	PUNCT
hassl-1163	266	4	https://doi.org/10.5267/j.msl.2020.4.024	https://doi.org/10.5267/j.msl.2020.4.024	PROPN
hassl-1163	266	5	.	.	PROPN
hassl-1163	266	6	zainol	zainol	PROPN
hassl-1163	266	7	,	,	PUNCT
hassl-1163	266	8	n.	n.	PROPN
hassl-1163	266	9	r.	r.	PROPN
hassl-1163	266	10	,	,	PUNCT
hassl-1163	266	11	&	&	CCONJ
hassl-1163	266	12	al	al	PROPN
hassl-1163	266	13	mamun	mamun	PROPN
hassl-1163	266	14	,	,	PUNCT
hassl-1163	266	15	a.	a.	NOUN
hassl-1163	266	16	(	(	PUNCT
hassl-1163	266	17	2018	2018	NUM
hassl-1163	266	18	)	)	PUNCT
hassl-1163	266	19	.	.	PUNCT
hassl-1163	267	1	entrepreneurial	entrepreneurial	ADJ
hassl-1163	267	2	competency	competency	NOUN
hassl-1163	267	3	,	,	PUNCT
hassl-1163	267	4	competitive	competitive	ADJ
hassl-1163	267	5	advantage	advantage	NOUN
hassl-1163	267	6	and	and	CCONJ
hassl-1163	267	7	performance	performance	NOUN
hassl-1163	267	8	of	of	ADP
hassl-1163	267	9	informal	informal	ADJ
hassl-1163	267	10	women	woman	NOUN
hassl-1163	267	11	micro	micro	NOUN
hassl-1163	267	12	-	-	NOUN
hassl-1163	267	13	entrepreneurs	entrepreneur	NOUN
hassl-1163	267	14	in	in	ADP
hassl-1163	267	15	kelantan	kelantan	PROPN
hassl-1163	267	16	,	,	PUNCT
hassl-1163	267	17	malaysia	malaysia	PROPN
hassl-1163	267	18	.	.	PUNCT
hassl-1163	267	19	journal	journal	PROPN
hassl-1163	267	20	of	of	ADP
hassl-1163	267	21	enterprising	enterprise	VERB
hassl-1163	267	22	communities	community	NOUN
hassl-1163	267	23	:	:	PUNCT
hassl-1163	267	24	people	people	NOUN
hassl-1163	267	25	and	and	CCONJ
hassl-1163	267	26	places	place	NOUN
hassl-1163	267	27	in	in	ADP
hassl-1163	267	28	the	the	DET
hassl-1163	267	29	global	global	ADJ
hassl-1163	267	30	economy	economy	NOUN
hassl-1163	267	31	,	,	PUNCT
hassl-1163	267	32	12(3	12(3	NUM
hassl-1163	267	33	)	)	PUNCT
hassl-1163	267	34	,	,	PUNCT
hassl-1163	267	35	299	299	NUM
hassl-1163	267	36	-	-	SYM
hassl-1163	267	37	321	321	NUM
hassl-1163	267	38	.	.	PUNCT
hassl-1163	267	39	available	available	ADJ
hassl-1163	267	40	at	at	ADP
hassl-1163	267	41	:	:	PUNCT
hassl-1163	267	42	https://doi.org/10.1108/jec-11-2017-0090	https://doi.org/10.1108/jec-11-2017-0090	PROPN
hassl-1163	267	43	.	.	PUNCT
hassl-1163	267	44	zhang	zhang	PROPN
hassl-1163	267	45	,	,	PUNCT
hassl-1163	267	46	m.	m.	NOUN
hassl-1163	267	47	,	,	PUNCT
hassl-1163	267	48	guo	guo	PROPN
hassl-1163	267	49	,	,	PUNCT
hassl-1163	267	50	l.	l.	PROPN
hassl-1163	267	51	,	,	PUNCT
hassl-1163	267	52	hu	hu	PROPN
hassl-1163	267	53	,	,	PUNCT
hassl-1163	267	54	m.	m.	NOUN
hassl-1163	267	55	,	,	PUNCT
hassl-1163	267	56	&	&	CCONJ
hassl-1163	267	57	liu	liu	PROPN
hassl-1163	267	58	,	,	PUNCT
hassl-1163	267	59	w.	w.	PROPN
hassl-1163	267	60	(	(	PUNCT
hassl-1163	267	61	2017	2017	NUM
hassl-1163	267	62	)	)	PUNCT
hassl-1163	267	63	.	.	PUNCT
hassl-1163	268	1	influence	influence	NOUN
hassl-1163	268	2	of	of	ADP
hassl-1163	268	3	customer	customer	NOUN
hassl-1163	268	4	engagement	engagement	NOUN
hassl-1163	268	5	with	with	ADP
hassl-1163	268	6	company	company	NOUN
hassl-1163	268	7	social	social	ADJ
hassl-1163	268	8	networks	network	NOUN
hassl-1163	268	9	on	on	ADP
hassl-1163	268	10	stickiness	stickiness	NOUN
hassl-1163	268	11	:	:	PUNCT
hassl-1163	268	12	mediating	mediate	VERB
hassl-1163	268	13	effect	effect	NOUN
hassl-1163	268	14	of	of	ADP
hassl-1163	268	15	customer	customer	NOUN
hassl-1163	268	16	value	value	NOUN
hassl-1163	268	17	creation	creation	NOUN
hassl-1163	268	18	.	.	PUNCT
hassl-1163	269	1	international	international	ADJ
hassl-1163	269	2	journal	journal	PROPN
hassl-1163	269	3	of	of	ADP
hassl-1163	269	4	information	information	NOUN
hassl-1163	269	5	management	management	NOUN
hassl-1163	269	6	,	,	PUNCT
hassl-1163	269	7	37(3	37(3	NUM
hassl-1163	269	8	)	)	PUNCT
hassl-1163	269	9	,	,	PUNCT
hassl-1163	269	10	229	229	NUM
hassl-1163	269	11	-	-	SYM
hassl-1163	269	12	240	240	NUM
hassl-1163	269	13	.	.	PUNCT
hassl-1163	269	14	available	available	ADJ
hassl-1163	269	15	at	at	ADP
hassl-1163	269	16	:	:	PUNCT
hassl-1163	269	17	https://doi.org/10.1016/j.ijinfomgt.2016.04.010	https://doi.org/10.1016/j.ijinfomgt.2016.04.010	PROPN
hassl-1163	269	18	.	.	PROPN
hassl-1163	270	1	views	view	NOUN
hassl-1163	270	2	and	and	CCONJ
hassl-1163	270	3	opinions	opinion	NOUN
hassl-1163	270	4	expressed	express	VERB
hassl-1163	270	5	in	in	ADP
hassl-1163	270	6	this	this	DET
hassl-1163	270	7	article	article	NOUN
hassl-1163	270	8	are	be	AUX
hassl-1163	270	9	the	the	DET
hassl-1163	270	10	views	view	NOUN
hassl-1163	270	11	and	and	CCONJ
hassl-1163	270	12	opinions	opinion	NOUN
hassl-1163	270	13	of	of	ADP
hassl-1163	270	14	the	the	DET
hassl-1163	270	15	author(s	author(s	NOUN
hassl-1163	270	16	)	)	PUNCT
hassl-1163	270	17	,	,	PUNCT
hassl-1163	270	18	humanities	humanity	NOUN
hassl-1163	270	19	and	and	CCONJ
hassl-1163	270	20	social	social	ADJ
hassl-1163	270	21	sciences	science	NOUN
hassl-1163	270	22	letters	letter	NOUN
hassl-1163	270	23	shall	shall	AUX
hassl-1163	270	24	not	not	PART
hassl-1163	270	25	be	be	AUX
hassl-1163	270	26	responsible	responsible	ADJ
hassl-1163	270	27	or	or	CCONJ
hassl-1163	270	28	answerable	answerable	ADJ
hassl-1163	270	29	for	for	ADP
hassl-1163	270	30	any	any	DET
hassl-1163	270	31	loss	loss	NOUN
hassl-1163	270	32	,	,	PUNCT
hassl-1163	270	33	damage	damage	NOUN
hassl-1163	270	34	or	or	CCONJ
hassl-1163	270	35	liability	liability	NOUN
hassl-1163	270	36	etc	etc	X
hassl-1163	270	37	.	.	X
hassl-1163	271	1	caused	cause	VERB
hassl-1163	271	2	in	in	ADP
hassl-1163	271	3	relation	relation	NOUN
hassl-1163	271	4	to	to	PART
hassl-1163	271	5	/	/	PUNCT
hassl-1163	271	6	arising	arise	VERB
hassl-1163	271	7	out	out	ADP
hassl-1163	271	8	of	of	ADP
hassl-1163	271	9	the	the	DET
hassl-1163	271	10	use	use	NOUN
hassl-1163	271	11	of	of	ADP
hassl-1163	271	12	the	the	DET
hassl-1163	271	13	content	content	NOUN
hassl-1163	271	14	.	.	PUNCT