id	sid	tid	token	lemma	pos
hassl-2980	1	1	149	149	NUM
hassl-2980	1	2	©	©	PROPN
hassl-2980	1	3	2022	2022	NUM
hassl-2980	1	4	conscientia	conscientia	PROPN
hassl-2980	1	5	beam	beam	PROPN
hassl-2980	1	6	.	.	PUNCT
hassl-2980	2	1	all	all	DET
hassl-2980	2	2	rights	right	NOUN
hassl-2980	2	3	reserved	reserve	VERB
hassl-2980	2	4	.	.	PUNCT
hassl-2980	3	1	consumer	consumer	NOUN
hassl-2980	3	2	perception	perception	NOUN
hassl-2980	3	3	,	,	PUNCT
hassl-2980	3	4	online	online	ADJ
hassl-2980	3	5	retailing	retailing	NOUN
hassl-2980	3	6	and	and	CCONJ
hassl-2980	3	7	the	the	DET
hassl-2980	3	8	nigerian	nigerian	ADJ
hassl-2980	3	9	experience	experience	NOUN
hassl-2980	3	10	:	:	PUNCT
hassl-2980	3	11	an	an	DET
hassl-2980	3	12	interchange	interchange	NOUN
hassl-2980	3	13	of	of	ADP
hassl-2980	3	14	demographic	demographic	ADJ
hassl-2980	3	15	patterns	pattern	NOUN
hassl-2980	3	16	and	and	CCONJ
hassl-2980	3	17	service	service	NOUN
hassl-2980	3	18	quality	quality	NOUN
hassl-2980	3	19	anthony	anthony	PROPN
hassl-2980	3	20	okoeguale1	okoeguale1	PROPN
hassl-2980	3	21	+	+	CCONJ
hassl-2980	3	22	pius	pius	PROPN
hassl-2980	3	23	onobhayedo2	onobhayedo2	X
hassl-2980	3	24	1,2school	1,2school	NUM
hassl-2980	3	25	of	of	ADP
hassl-2980	3	26	media	medium	NOUN
hassl-2980	3	27	and	and	CCONJ
hassl-2980	3	28	communication	communication	NOUN
hassl-2980	3	29	,	,	PUNCT
hassl-2980	3	30	pan	pan	ADJ
hassl-2980	3	31	-	-	ADJ
hassl-2980	3	32	atlantic	atlantic	ADJ
hassl-2980	3	33	university	university	PROPN
hassl-2980	3	34	,	,	PUNCT
hassl-2980	3	35	nigeria	nigeria	PROPN
hassl-2980	3	36	.	.	PUNCT
hassl-2980	4	1	1email	1email	NUM
hassl-2980	4	2	:	:	PUNCT
hassl-2980	4	3	aokoeguale@pau.edu.ng	aokoeguale@pau.edu.ng	ADV
hassl-2980	4	4	tel	tel	PROPN
hassl-2980	4	5	:	:	PUNCT
hassl-2980	4	6	+2348038638757	+2348038638757	NUM
hassl-2980	4	7	2email	2email	NUM
hassl-2980	4	8	:	:	PUNCT
hassl-2980	4	9	ponobhayedo@pau.edu.ng	ponobhayedo@pau.edu.ng	ADJ
hassl-2980	4	10	tel	tel	NOUN
hassl-2980	4	11	:	:	PUNCT
hassl-2980	4	12	+2348102915377	+2348102915377	X
hassl-2980	4	13	(	(	PUNCT
hassl-2980	4	14	+	+	NUM
hassl-2980	4	15	corresponding	correspond	VERB
hassl-2980	4	16	author	author	NOUN
hassl-2980	4	17	)	)	PUNCT
hassl-2980	4	18	abstract	abstract	ADJ
hassl-2980	4	19	article	article	NOUN
hassl-2980	4	20	history	history	NOUN
hassl-2980	4	21	received	receive	VERB
hassl-2980	4	22	:	:	PUNCT
hassl-2980	4	23	2	2	NUM
hassl-2980	4	24	july	july	NOUN
hassl-2980	4	25	2021	2021	NUM
hassl-2980	4	26	revised	revise	VERB
hassl-2980	4	27	:	:	PUNCT
hassl-2980	4	28	18	18	NUM
hassl-2980	4	29	march	march	NOUN
hassl-2980	4	30	2022	2022	NUM
hassl-2980	4	31	accepted	accept	VERB
hassl-2980	4	32	:	:	PUNCT
hassl-2980	4	33	7	7	NUM
hassl-2980	4	34	april	april	PROPN
hassl-2980	4	35	2022	2022	NUM
hassl-2980	4	36	published	publish	VERB
hassl-2980	4	37	:	:	PUNCT
hassl-2980	4	38	29	29	NUM
hassl-2980	4	39	april	april	PROPN
hassl-2980	4	40	2022	2022	NUM
hassl-2980	4	41	keywords	keyword	NOUN
hassl-2980	4	42	service	service	NOUN
hassl-2980	4	43	quality	quality	NOUN
hassl-2980	4	44	online	online	ADJ
hassl-2980	4	45	retail	retail	ADJ
hassl-2980	4	46	e	e	PROPN
hassl-2980	4	47	-	-	NOUN
hassl-2980	4	48	commerce	commerce	ADJ
hassl-2980	4	49	nigeria	nigeria	PROPN
hassl-2980	4	50	customer	customer	NOUN
hassl-2980	4	51	perception	perception	NOUN
hassl-2980	4	52	.	.	PUNCT
hassl-2980	5	1	customer	customer	NOUN
hassl-2980	5	2	perception	perception	NOUN
hassl-2980	5	3	has	have	AUX
hassl-2980	5	4	earned	earn	VERB
hassl-2980	5	5	a	a	DET
hassl-2980	5	6	lot	lot	NOUN
hassl-2980	5	7	of	of	ADP
hassl-2980	5	8	interest	interest	NOUN
hassl-2980	5	9	in	in	ADP
hassl-2980	5	10	recent	recent	ADJ
hassl-2980	5	11	times	time	NOUN
hassl-2980	5	12	as	as	ADP
hassl-2980	5	13	a	a	DET
hassl-2980	5	14	tool	tool	NOUN
hassl-2980	5	15	for	for	ADP
hassl-2980	5	16	assessing	assess	VERB
hassl-2980	5	17	service	service	NOUN
hassl-2980	5	18	quality	quality	NOUN
hassl-2980	5	19	in	in	ADP
hassl-2980	5	20	service	service	NOUN
hassl-2980	5	21	-	-	PUNCT
hassl-2980	5	22	oriented	orient	VERB
hassl-2980	5	23	organizations	organization	NOUN
hassl-2980	5	24	.	.	PUNCT
hassl-2980	6	1	although	although	SCONJ
hassl-2980	6	2	numerous	numerous	ADJ
hassl-2980	6	3	studies	study	NOUN
hassl-2980	6	4	have	have	AUX
hassl-2980	6	5	addressed	address	VERB
hassl-2980	6	6	customers	customer	NOUN
hassl-2980	6	7	’	’	PART
hassl-2980	6	8	perceptions	perception	NOUN
hassl-2980	6	9	of	of	ADP
hassl-2980	6	10	service	service	NOUN
hassl-2980	6	11	quality	quality	NOUN
hassl-2980	6	12	in	in	ADP
hassl-2980	6	13	traditional	traditional	ADJ
hassl-2980	6	14	service	service	NOUN
hassl-2980	6	15	settings	setting	NOUN
hassl-2980	6	16	,	,	PUNCT
hassl-2980	6	17	a	a	DET
hassl-2980	6	18	relatively	relatively	ADV
hassl-2980	6	19	small	small	ADJ
hassl-2980	6	20	volume	volume	NOUN
hassl-2980	6	21	of	of	ADP
hassl-2980	6	22	literature	literature	NOUN
hassl-2980	6	23	has	have	AUX
hassl-2980	6	24	empirically	empirically	ADV
hassl-2980	6	25	examined	examine	VERB
hassl-2980	6	26	service	service	NOUN
hassl-2980	6	27	quality	quality	NOUN
hassl-2980	6	28	issues	issue	NOUN
hassl-2980	6	29	in	in	ADP
hassl-2980	6	30	the	the	DET
hassl-2980	6	31	online	online	ADJ
hassl-2980	6	32	retailing	retailing	NOUN
hassl-2980	6	33	environment	environment	NOUN
hassl-2980	6	34	.	.	PUNCT
hassl-2980	7	1	in	in	ADP
hassl-2980	7	2	the	the	DET
hassl-2980	7	3	case	case	NOUN
hassl-2980	7	4	of	of	ADP
hassl-2980	7	5	nigeria	nigeria	PROPN
hassl-2980	7	6	,	,	PUNCT
hassl-2980	7	7	there	there	PRON
hassl-2980	7	8	is	be	VERB
hassl-2980	7	9	no	no	DET
hassl-2980	7	10	known	known	ADJ
hassl-2980	7	11	research	research	NOUN
hassl-2980	7	12	relating	relate	VERB
hassl-2980	7	13	to	to	ADP
hassl-2980	7	14	perceived	perceive	VERB
hassl-2980	7	15	service	service	NOUN
hassl-2980	7	16	quality	quality	NOUN
hassl-2980	7	17	of	of	ADP
hassl-2980	7	18	online	online	ADJ
hassl-2980	7	19	retailers	retailer	NOUN
hassl-2980	7	20	.	.	PUNCT
hassl-2980	8	1	to	to	PART
hassl-2980	8	2	address	address	VERB
hassl-2980	8	3	this	this	DET
hassl-2980	8	4	knowledge	knowledge	NOUN
hassl-2980	8	5	gap	gap	NOUN
hassl-2980	8	6	,	,	PUNCT
hassl-2980	8	7	the	the	DET
hassl-2980	8	8	consumer	consumer	NOUN
hassl-2980	8	9	perception	perception	NOUN
hassl-2980	8	10	of	of	ADP
hassl-2980	8	11	the	the	DET
hassl-2980	8	12	online	online	ADJ
hassl-2980	8	13	retail	retail	ADJ
hassl-2980	8	14	sector	sector	NOUN
hassl-2980	8	15	in	in	ADP
hassl-2980	8	16	nigeria	nigeria	PROPN
hassl-2980	8	17	was	be	AUX
hassl-2980	8	18	studied	study	VERB
hassl-2980	8	19	.	.	PUNCT
hassl-2980	9	1	the	the	DET
hassl-2980	9	2	expectation	expectation	NOUN
hassl-2980	9	3	theory	theory	NOUN
hassl-2980	9	4	,	,	PUNCT
hassl-2980	9	5	the	the	DET
hassl-2980	9	6	electronic	electronic	ADJ
hassl-2980	9	7	service	service	NOUN
hassl-2980	9	8	quality	quality	NOUN
hassl-2980	9	9	model	model	NOUN
hassl-2980	9	10	,	,	PUNCT
hassl-2980	9	11	and	and	CCONJ
hassl-2980	9	12	the	the	DET
hassl-2980	9	13	electronic	electronic	ADJ
hassl-2980	9	14	recovery	recovery	NOUN
hassl-2980	9	15	service	service	NOUN
hassl-2980	9	16	quality	quality	NOUN
hassl-2980	9	17	model	model	NOUN
hassl-2980	9	18	served	serve	VERB
hassl-2980	9	19	as	as	ADP
hassl-2980	9	20	the	the	DET
hassl-2980	9	21	theoretical	theoretical	ADJ
hassl-2980	9	22	foundations	foundation	NOUN
hassl-2980	9	23	on	on	ADP
hassl-2980	9	24	which	which	PRON
hassl-2980	9	25	this	this	DET
hassl-2980	9	26	study	study	NOUN
hassl-2980	9	27	is	be	AUX
hassl-2980	9	28	based	base	VERB
hassl-2980	9	29	.	.	PUNCT
hassl-2980	10	1	the	the	DET
hassl-2980	10	2	methodology	methodology	NOUN
hassl-2980	10	3	involved	involve	VERB
hassl-2980	10	4	the	the	DET
hassl-2980	10	5	use	use	NOUN
hassl-2980	10	6	of	of	ADP
hassl-2980	10	7	a	a	DET
hassl-2980	10	8	descriptive	descriptive	ADJ
hassl-2980	10	9	survey	survey	NOUN
hassl-2980	10	10	method	method	NOUN
hassl-2980	10	11	to	to	PART
hassl-2980	10	12	assess	assess	VERB
hassl-2980	10	13	the	the	DET
hassl-2980	10	14	perceived	perceive	VERB
hassl-2980	10	15	service	service	NOUN
hassl-2980	10	16	quality	quality	NOUN
hassl-2980	10	17	of	of	ADP
hassl-2980	10	18	the	the	DET
hassl-2980	10	19	online	online	ADJ
hassl-2980	10	20	retail	retail	ADJ
hassl-2980	10	21	sector	sector	NOUN
hassl-2980	10	22	and	and	CCONJ
hassl-2980	10	23	the	the	DET
hassl-2980	10	24	effect	effect	NOUN
hassl-2980	10	25	of	of	ADP
hassl-2980	10	26	selected	select	VERB
hassl-2980	10	27	demographic	demographic	ADJ
hassl-2980	10	28	factors	factor	NOUN
hassl-2980	10	29	on	on	ADP
hassl-2980	10	30	customer	customer	NOUN
hassl-2980	10	31	perception	perception	NOUN
hassl-2980	10	32	.	.	PUNCT
hassl-2980	11	1	the	the	DET
hassl-2980	11	2	study	study	NOUN
hassl-2980	11	3	was	be	AUX
hassl-2980	11	4	conducted	conduct	VERB
hassl-2980	11	5	with	with	ADP
hassl-2980	11	6	a	a	DET
hassl-2980	11	7	sample	sample	NOUN
hassl-2980	11	8	size	size	NOUN
hassl-2980	11	9	of	of	ADP
hassl-2980	11	10	300	300	NUM
hassl-2980	11	11	respondents	respondent	NOUN
hassl-2980	11	12	.	.	PUNCT
hassl-2980	12	1	the	the	DET
hassl-2980	12	2	results	result	NOUN
hassl-2980	12	3	revealed	reveal	VERB
hassl-2980	12	4	that	that	SCONJ
hassl-2980	12	5	the	the	DET
hassl-2980	12	6	perceived	perceive	VERB
hassl-2980	12	7	service	service	NOUN
hassl-2980	12	8	quality	quality	NOUN
hassl-2980	12	9	of	of	ADP
hassl-2980	12	10	the	the	DET
hassl-2980	12	11	online	online	ADJ
hassl-2980	12	12	retail	retail	ADJ
hassl-2980	12	13	sector	sector	NOUN
hassl-2980	12	14	in	in	ADP
hassl-2980	12	15	nigeria	nigeria	PROPN
hassl-2980	12	16	is	be	AUX
hassl-2980	12	17	above	above	ADP
hassl-2980	12	18	average	average	ADJ
hassl-2980	12	19	but	but	CCONJ
hassl-2980	12	20	has	have	VERB
hassl-2980	12	21	room	room	NOUN
hassl-2980	12	22	for	for	ADP
hassl-2980	12	23	improvement	improvement	NOUN
hassl-2980	12	24	.	.	PUNCT
hassl-2980	13	1	the	the	DET
hassl-2980	13	2	study	study	NOUN
hassl-2980	13	3	also	also	ADV
hassl-2980	13	4	showed	show	VERB
hassl-2980	13	5	that	that	SCONJ
hassl-2980	13	6	customer	customer	NOUN
hassl-2980	13	7	perception	perception	NOUN
hassl-2980	13	8	was	be	AUX
hassl-2980	13	9	not	not	PART
hassl-2980	13	10	affected	affect	VERB
hassl-2980	13	11	by	by	ADP
hassl-2980	13	12	the	the	DET
hassl-2980	13	13	demographic	demographic	ADJ
hassl-2980	13	14	factors	factor	NOUN
hassl-2980	13	15	that	that	SCONJ
hassl-2980	13	16	this	this	DET
hassl-2980	13	17	research	research	NOUN
hassl-2980	13	18	focused	focus	VERB
hassl-2980	13	19	on	on	ADP
hassl-2980	13	20	.	.	PUNCT
hassl-2980	14	1	contribution	contribution	NOUN
hassl-2980	14	2	/	/	SYM
hassl-2980	14	3	originality	originality	NOUN
hassl-2980	14	4	:	:	PUNCT
hassl-2980	14	5	this	this	DET
hassl-2980	14	6	study	study	NOUN
hassl-2980	14	7	is	be	AUX
hassl-2980	14	8	one	one	NUM
hassl-2980	14	9	of	of	ADP
hassl-2980	14	10	very	very	ADV
hassl-2980	14	11	few	few	ADJ
hassl-2980	14	12	studies	study	NOUN
hassl-2980	14	13	that	that	PRON
hassl-2980	14	14	have	have	AUX
hassl-2980	14	15	investigated	investigate	VERB
hassl-2980	14	16	the	the	DET
hassl-2980	14	17	service	service	NOUN
hassl-2980	14	18	quality	quality	NOUN
hassl-2980	14	19	of	of	ADP
hassl-2980	14	20	the	the	DET
hassl-2980	14	21	online	online	ADJ
hassl-2980	14	22	retail	retail	ADJ
hassl-2980	14	23	sector	sector	NOUN
hassl-2980	14	24	in	in	ADP
hassl-2980	14	25	nigeria	nigeria	PROPN
hassl-2980	14	26	.	.	PUNCT
hassl-2980	15	1	the	the	DET
hassl-2980	15	2	results	result	NOUN
hassl-2980	15	3	will	will	AUX
hassl-2980	15	4	inspire	inspire	VERB
hassl-2980	15	5	online	online	ADJ
hassl-2980	15	6	retailers	retailer	NOUN
hassl-2980	15	7	to	to	PART
hassl-2980	15	8	maintain	maintain	VERB
hassl-2980	15	9	a	a	DET
hassl-2980	15	10	consistent	consistent	ADJ
hassl-2980	15	11	assessment	assessment	NOUN
hassl-2980	15	12	of	of	ADP
hassl-2980	15	13	their	their	PRON
hassl-2980	15	14	service	service	NOUN
hassl-2980	15	15	offerings	offering	NOUN
hassl-2980	15	16	.	.	PUNCT
hassl-2980	16	1	1	1	X
hassl-2980	16	2	.	.	X
hassl-2980	16	3	introduction	introduction	NOUN
hassl-2980	16	4	online	online	ADJ
hassl-2980	16	5	retailing	retailing	NOUN
hassl-2980	16	6	has	have	AUX
hassl-2980	16	7	revolutionized	revolutionize	VERB
hassl-2980	16	8	the	the	DET
hassl-2980	16	9	retailing	retailing	NOUN
hassl-2980	16	10	milieu	milieu	NOUN
hassl-2980	16	11	since	since	SCONJ
hassl-2980	16	12	the	the	DET
hassl-2980	16	13	first	first	ADJ
hassl-2980	16	14	purchase	purchase	NOUN
hassl-2980	16	15	was	be	AUX
hassl-2980	16	16	made	make	VERB
hassl-2980	16	17	on	on	ADP
hassl-2980	16	18	the	the	DET
hassl-2980	16	19	us	us	PROPN
hassl-2980	16	20	site	site	NOUN
hassl-2980	16	21	,	,	PUNCT
hassl-2980	16	22	netmarket	netmarket	NOUN
hassl-2980	16	23	,	,	PUNCT
hassl-2980	16	24	about	about	ADV
hassl-2980	16	25	two	two	NUM
hassl-2980	16	26	decades	decade	NOUN
hassl-2980	16	27	ago	ago	ADV
hassl-2980	16	28	.	.	PUNCT
hassl-2980	17	1	now	now	ADV
hassl-2980	17	2	,	,	PUNCT
hassl-2980	17	3	online	online	ADJ
hassl-2980	17	4	purchases	purchase	NOUN
hassl-2980	17	5	can	can	AUX
hassl-2980	17	6	be	be	AUX
hassl-2980	17	7	made	make	VERB
hassl-2980	17	8	in	in	ADP
hassl-2980	17	9	the	the	DET
hassl-2980	17	10	comfort	comfort	NOUN
hassl-2980	17	11	of	of	ADP
hassl-2980	17	12	the	the	DET
hassl-2980	17	13	office	office	NOUN
hassl-2980	17	14	or	or	CCONJ
hassl-2980	17	15	home	home	NOUN
hassl-2980	17	16	at	at	ADP
hassl-2980	17	17	the	the	DET
hassl-2980	17	18	click	click	NOUN
hassl-2980	17	19	of	of	ADP
hassl-2980	17	20	a	a	DET
hassl-2980	17	21	button	button	NOUN
hassl-2980	17	22	.	.	PUNCT
hassl-2980	18	1	technology	technology	NOUN
hassl-2980	18	2	has	have	AUX
hassl-2980	18	3	played	play	VERB
hassl-2980	18	4	a	a	DET
hassl-2980	18	5	huge	huge	ADJ
hassl-2980	18	6	role	role	NOUN
hassl-2980	18	7	in	in	ADP
hassl-2980	18	8	the	the	DET
hassl-2980	18	9	extensive	extensive	ADJ
hassl-2980	18	10	development	development	NOUN
hassl-2980	18	11	of	of	ADP
hassl-2980	18	12	e	e	NOUN
hassl-2980	18	13	-	-	NOUN
hassl-2980	18	14	retailing	retailing	NOUN
hassl-2980	18	15	over	over	ADP
hassl-2980	18	16	the	the	DET
hassl-2980	18	17	years	year	NOUN
hassl-2980	18	18	as	as	SCONJ
hassl-2980	18	19	brands	brand	NOUN
hassl-2980	18	20	comprehend	comprehend	VERB
hassl-2980	18	21	that	that	SCONJ
hassl-2980	18	22	the	the	DET
hassl-2980	18	23	information	information	NOUN
hassl-2980	18	24	that	that	PRON
hassl-2980	18	25	they	they	PRON
hassl-2980	18	26	hold	hold	VERB
hassl-2980	18	27	on	on	ADP
hassl-2980	18	28	their	their	PRON
hassl-2980	18	29	consumers	consumer	NOUN
hassl-2980	18	30	is	be	AUX
hassl-2980	18	31	crucial	crucial	ADJ
hassl-2980	18	32	for	for	ADP
hassl-2980	18	33	producing	produce	VERB
hassl-2980	18	34	improved	improved	ADJ
hassl-2980	18	35	and	and	CCONJ
hassl-2980	18	36	customized	customized	ADJ
hassl-2980	18	37	experiences	experience	NOUN
hassl-2980	18	38	.	.	PUNCT
hassl-2980	19	1	online	online	ADJ
hassl-2980	19	2	retailers	retailer	NOUN
hassl-2980	19	3	are	be	AUX
hassl-2980	19	4	leveraging	leverage	VERB
hassl-2980	19	5	technology	technology	NOUN
hassl-2980	19	6	to	to	PART
hassl-2980	19	7	translate	translate	VERB
hassl-2980	19	8	“	"	PUNCT
hassl-2980	19	9	touch	touch	NOUN
hassl-2980	19	10	and	and	CCONJ
hassl-2980	19	11	feel	feel	VERB
hassl-2980	19	12	”	"	PUNCT
hassl-2980	19	13	attributes	attribute	NOUN
hassl-2980	19	14	into	into	ADP
hassl-2980	19	15	“	"	PUNCT
hassl-2980	19	16	look	look	VERB
hassl-2980	19	17	and	and	CCONJ
hassl-2980	19	18	see	see	VERB
hassl-2980	19	19	”	"	PUNCT
hassl-2980	19	20	attributes	attribute	NOUN
hassl-2980	19	21	(	(	PUNCT
hassl-2980	19	22	weitz	weitz	PROPN
hassl-2980	19	23	,	,	PUNCT
hassl-2980	19	24	kraft	kraft	PROPN
hassl-2980	19	25	,	,	PUNCT
hassl-2980	19	26	&	&	CCONJ
hassl-2980	19	27	murali	murali	PROPN
hassl-2980	19	28	,	,	PUNCT
hassl-2980	19	29	2010	2010	NUM
hassl-2980	19	30	)	)	PUNCT
hassl-2980	19	31	.	.	PUNCT
hassl-2980	20	1	according	accord	VERB
hassl-2980	20	2	to	to	ADP
hassl-2980	20	3	yoo	yoo	PROPN
hassl-2980	20	4	&	&	CCONJ
hassl-2980	20	5	donthu	donthu	PROPN
hassl-2980	20	6	(	(	PUNCT
hassl-2980	20	7	2001	2001	NUM
hassl-2980	20	8	)	)	PUNCT
hassl-2980	20	9	,	,	PUNCT
hassl-2980	20	10	internet	internet	NOUN
hassl-2980	20	11	-	-	PUNCT
hassl-2980	20	12	based	base	VERB
hassl-2980	20	13	transactions	transaction	NOUN
hassl-2980	20	14	are	be	AUX
hassl-2980	20	15	increasing	increase	VERB
hassl-2980	20	16	in	in	ADP
hassl-2980	20	17	their	their	PRON
hassl-2980	20	18	significance	significance	NOUN
hassl-2980	20	19	as	as	SCONJ
hassl-2980	20	20	internet	internet	NOUN
hassl-2980	20	21	shopping	shopping	NOUN
hassl-2980	20	22	sites	site	NOUN
hassl-2980	20	23	may	may	AUX
hassl-2980	20	24	be	be	AUX
hassl-2980	20	25	progressively	progressively	ADV
hassl-2980	20	26	replacing	replace	VERB
hassl-2980	20	27	conventional	conventional	ADJ
hassl-2980	20	28	retailing	retailing	NOUN
hassl-2980	20	29	channels	channel	NOUN
hassl-2980	20	30	.	.	PUNCT
hassl-2980	21	1	matic	matic	PROPN
hassl-2980	21	2	&	&	CCONJ
hassl-2980	21	3	vojvodic	vojvodic	ADJ
hassl-2980	21	4	(	(	PUNCT
hassl-2980	21	5	2013	2013	NUM
hassl-2980	21	6	)	)	PUNCT
hassl-2980	21	7	agree	agree	VERB
hassl-2980	21	8	with	with	ADP
hassl-2980	21	9	this	this	PRON
hassl-2980	21	10	,	,	PUNCT
hassl-2980	21	11	stating	state	VERB
hassl-2980	21	12	that	that	SCONJ
hassl-2980	21	13	online	online	ADJ
hassl-2980	21	14	retailing	retailing	NOUN
hassl-2980	21	15	is	be	AUX
hassl-2980	21	16	the	the	DET
hassl-2980	21	17	fastest	fast	ADJ
hassl-2980	21	18	growing	grow	VERB
hassl-2980	21	19	sector	sector	NOUN
hassl-2980	21	20	in	in	ADP
hassl-2980	21	21	e	e	NOUN
hassl-2980	21	22	-	-	NOUN
hassl-2980	21	23	commerce	commerce	NOUN
hassl-2980	21	24	worldwide	worldwide	ADV
hassl-2980	21	25	.	.	PUNCT
hassl-2980	22	1	online	online	ADJ
hassl-2980	22	2	retailing	retailing	NOUN
hassl-2980	22	3	is	be	AUX
hassl-2980	22	4	relatively	relatively	ADV
hassl-2980	22	5	new	new	ADJ
hassl-2980	22	6	in	in	ADP
hassl-2980	22	7	nigeria	nigeria	PROPN
hassl-2980	22	8	.	.	PUNCT
hassl-2980	23	1	the	the	DET
hassl-2980	23	2	pioneer	pioneer	PROPN
hassl-2980	23	3	brands	brands	PROPN
hassl-2980	23	4	,	,	PUNCT
hassl-2980	23	5	konga	konga	PROPN
hassl-2980	23	6	and	and	CCONJ
hassl-2980	23	7	jumia	jumia	PROPN
hassl-2980	23	8	,	,	PUNCT
hassl-2980	23	9	were	be	AUX
hassl-2980	23	10	launched	launch	VERB
hassl-2980	23	11	in	in	ADP
hassl-2980	23	12	2012	2012	NUM
hassl-2980	23	13	euromonitor	euromonitor	NOUN
hassl-2980	23	14	international	international	NOUN
hassl-2980	23	15	(	(	PUNCT
hassl-2980	23	16	2014	2014	NUM
hassl-2980	23	17	)	)	PUNCT
hassl-2980	23	18	.	.	PUNCT
hassl-2980	24	1	since	since	SCONJ
hassl-2980	24	2	then	then	ADV
hassl-2980	24	3	,	,	PUNCT
hassl-2980	24	4	the	the	DET
hassl-2980	24	5	online	online	ADJ
hassl-2980	24	6	retail	retail	ADJ
hassl-2980	24	7	sector	sector	NOUN
hassl-2980	24	8	has	have	AUX
hassl-2980	24	9	stabilized	stabilize	VERB
hassl-2980	24	10	in	in	ADP
hassl-2980	24	11	nigeria	nigeria	PRON
hassl-2980	24	12	probably	probably	ADV
hassl-2980	24	13	due	due	ADP
hassl-2980	24	14	to	to	ADP
hassl-2980	24	15	the	the	DET
hassl-2980	24	16	humanities	humanity	NOUN
hassl-2980	24	17	and	and	CCONJ
hassl-2980	24	18	social	social	ADJ
hassl-2980	24	19	sciences	science	NOUN
hassl-2980	24	20	letters	letter	NOUN
hassl-2980	24	21	2022	2022	NUM
hassl-2980	24	22	vol	vol	NOUN
hassl-2980	24	23	.	.	PROPN
hassl-2980	25	1	10	10	NUM
hassl-2980	25	2	,	,	PUNCT
hassl-2980	25	3	no	no	INTJ
hassl-2980	25	4	.	.	NOUN
hassl-2980	25	5	2	2	NUM
hassl-2980	25	6	,	,	PUNCT
hassl-2980	25	7	pp	pp	ADJ
hassl-2980	25	8	.	.	PUNCT
hassl-2980	26	1	149	149	NUM
hassl-2980	26	2	-	-	SYM
hassl-2980	26	3	160	160	NUM
hassl-2980	26	4	.	.	PUNCT
hassl-2980	27	1	issn(e	issn(e	PROPN
hassl-2980	27	2	):	):	PUNCT
hassl-2980	27	3	2312	2312	NUM
hassl-2980	27	4	-	-	SYM
hassl-2980	27	5	4318	4318	NUM
hassl-2980	27	6	issn(p	issn(p	NUM
hassl-2980	27	7	):	):	PUNCT
hassl-2980	27	8	2312	2312	NUM
hassl-2980	27	9	-	-	SYM
hassl-2980	27	10	5659	5659	NUM
hassl-2980	27	11	doi	doi	NOUN
hassl-2980	27	12	:	:	PUNCT
hassl-2980	27	13	10.18488/73.v10i2.2980	10.18488/73.v10i2.2980	PROPN
hassl-2980	27	14	©	©	PROPN
hassl-2980	27	15	2022	2022	NUM
hassl-2980	27	16	conscientia	conscientia	PROPN
hassl-2980	27	17	beam	beam	PROPN
hassl-2980	27	18	.	.	PUNCT
hassl-2980	28	1	all	all	DET
hassl-2980	28	2	rights	right	NOUN
hassl-2980	28	3	reserved	reserve	VERB
hassl-2980	28	4	.	.	PUNCT
hassl-2980	29	1	https://orcid.org/0000-0001-9171-2254	https://orcid.org/0000-0001-9171-2254	ADV
hassl-2980	29	2	mailto:aokoeguale@pau.edu.ng	mailto:aokoeguale@pau.edu.ng	ADV
hassl-2980	29	3	mailto:ponobhayedo@pau.edu.ng	mailto:ponobhayedo@pau.edu.ng	ADV
hassl-2980	29	4	https://www.doi.org/10.18488/73.v10i2.2980	https://www.doi.org/10.18488/73.v10i2.2980	NUM
hassl-2980	29	5	humanities	humanity	NOUN
hassl-2980	29	6	and	and	CCONJ
hassl-2980	29	7	social	social	ADJ
hassl-2980	29	8	sciences	science	NOUN
hassl-2980	29	9	letters	letter	NOUN
hassl-2980	29	10	,	,	PUNCT
hassl-2980	29	11	2021	2021	NUM
hassl-2980	29	12	,	,	PUNCT
hassl-2980	29	13	10(2	10(2	NUM
hassl-2980	29	14	):	):	PUNCT
hassl-2980	29	15	149	149	NUM
hassl-2980	29	16	-	-	SYM
hassl-2980	29	17	160	160	NUM
hassl-2980	29	18	150	150	NUM
hassl-2980	29	19	©	©	PROPN
hassl-2980	29	20	2022	2022	NUM
hassl-2980	29	21	conscientia	conscientia	PROPN
hassl-2980	29	22	beam	beam	PROPN
hassl-2980	29	23	.	.	PUNCT
hassl-2980	30	1	all	all	DET
hassl-2980	30	2	rights	right	NOUN
hassl-2980	30	3	reserved	reserve	VERB
hassl-2980	30	4	.	.	PUNCT
hassl-2980	31	1	strong	strong	ADJ
hassl-2980	31	2	advertising	advertising	NOUN
hassl-2980	31	3	campaigns	campaign	NOUN
hassl-2980	31	4	used	use	VERB
hassl-2980	31	5	by	by	ADP
hassl-2980	31	6	the	the	DET
hassl-2980	31	7	pioneer	pioneer	PROPN
hassl-2980	31	8	brands	brand	NOUN
hassl-2980	31	9	.	.	PUNCT
hassl-2980	32	1	these	these	DET
hassl-2980	32	2	campaigns	campaign	NOUN
hassl-2980	32	3	communicated	communicate	VERB
hassl-2980	32	4	their	their	PRON
hassl-2980	32	5	unique	unique	ADJ
hassl-2980	32	6	selling	selling	NOUN
hassl-2980	32	7	point	point	NOUN
hassl-2980	32	8	,	,	PUNCT
hassl-2980	32	9	which	which	PRON
hassl-2980	32	10	is	be	AUX
hassl-2980	32	11	stress	stress	NOUN
hassl-2980	32	12	-	-	PUNCT
hassl-2980	32	13	free	free	ADJ
hassl-2980	32	14	shopping	shopping	NOUN
hassl-2980	32	15	(	(	PUNCT
hassl-2980	32	16	euromonitor	euromonitor	PROPN
hassl-2980	32	17	international	international	PROPN
hassl-2980	32	18	,	,	PUNCT
hassl-2980	32	19	2014	2014	NUM
hassl-2980	32	20	)	)	PUNCT
hassl-2980	32	21	.	.	PUNCT
hassl-2980	33	1	online	online	ADJ
hassl-2980	33	2	retailers	retailer	NOUN
hassl-2980	33	3	also	also	ADV
hassl-2980	33	4	minimized	minimize	VERB
hassl-2980	33	5	problems	problem	NOUN
hassl-2980	33	6	expected	expect	VERB
hassl-2980	33	7	to	to	PART
hassl-2980	33	8	emerge	emerge	VERB
hassl-2980	33	9	due	due	ADP
hassl-2980	33	10	to	to	ADP
hassl-2980	33	11	lack	lack	NOUN
hassl-2980	33	12	of	of	ADP
hassl-2980	33	13	customer	customer	NOUN
hassl-2980	33	14	trust	trust	NOUN
hassl-2980	33	15	in	in	ADP
hassl-2980	33	16	online	online	ADJ
hassl-2980	33	17	card	card	NOUN
hassl-2980	33	18	payment	payment	NOUN
hassl-2980	33	19	systems	system	NOUN
hassl-2980	33	20	by	by	ADP
hassl-2980	33	21	offering	offer	VERB
hassl-2980	33	22	customers	customer	NOUN
hassl-2980	33	23	the	the	DET
hassl-2980	33	24	option	option	NOUN
hassl-2980	33	25	to	to	PART
hassl-2980	33	26	pay	pay	VERB
hassl-2980	33	27	in	in	ADP
hassl-2980	33	28	cash	cash	NOUN
hassl-2980	33	29	on	on	ADP
hassl-2980	33	30	delivery	delivery	NOUN
hassl-2980	33	31	.	.	PUNCT
hassl-2980	34	1	despite	despite	SCONJ
hassl-2980	34	2	the	the	DET
hassl-2980	34	3	progress	progress	NOUN
hassl-2980	34	4	being	be	AUX
hassl-2980	34	5	recorded	record	VERB
hassl-2980	34	6	,	,	PUNCT
hassl-2980	34	7	some	some	DET
hassl-2980	34	8	scholars	scholar	NOUN
hassl-2980	34	9	argue	argue	VERB
hassl-2980	34	10	that	that	SCONJ
hassl-2980	34	11	online	online	ADJ
hassl-2980	34	12	retailing	retailing	NOUN
hassl-2980	34	13	still	still	ADV
hassl-2980	34	14	faces	face	VERB
hassl-2980	34	15	various	various	ADJ
hassl-2980	34	16	challenges	challenge	NOUN
hassl-2980	34	17	.	.	PUNCT
hassl-2980	35	1	chuang	chuang	PROPN
hassl-2980	35	2	&	&	CCONJ
hassl-2980	35	3	fan	fan	PROPN
hassl-2980	35	4	(	(	PUNCT
hassl-2980	35	5	2011	2011	NUM
hassl-2980	35	6	)	)	PUNCT
hassl-2980	35	7	stated	state	VERB
hassl-2980	35	8	that	that	SCONJ
hassl-2980	35	9	the	the	DET
hassl-2980	35	10	absence	absence	NOUN
hassl-2980	35	11	of	of	ADP
hassl-2980	35	12	physical	physical	ADJ
hassl-2980	35	13	presence	presence	NOUN
hassl-2980	35	14	and	and	CCONJ
hassl-2980	35	15	interaction	interaction	NOUN
hassl-2980	35	16	between	between	ADP
hassl-2980	35	17	the	the	DET
hassl-2980	35	18	retailer	retailer	NOUN
hassl-2980	35	19	and	and	CCONJ
hassl-2980	35	20	customer	customer	NOUN
hassl-2980	35	21	raises	raise	VERB
hassl-2980	35	22	the	the	DET
hassl-2980	35	23	question	question	NOUN
hassl-2980	35	24	of	of	ADP
hassl-2980	35	25	trust	trust	NOUN
hassl-2980	35	26	because	because	SCONJ
hassl-2980	35	27	the	the	DET
hassl-2980	35	28	physical	physical	ADJ
hassl-2980	35	29	separation	separation	NOUN
hassl-2980	35	30	between	between	ADP
hassl-2980	35	31	the	the	DET
hassl-2980	35	32	online	online	ADJ
hassl-2980	35	33	shop	shop	NOUN
hassl-2980	35	34	and	and	CCONJ
hassl-2980	35	35	the	the	DET
hassl-2980	35	36	customer	customer	NOUN
hassl-2980	35	37	initiates	initiate	VERB
hassl-2980	35	38	a	a	DET
hassl-2980	35	39	perception	perception	NOUN
hassl-2980	35	40	of	of	ADP
hassl-2980	35	41	uncertainty	uncertainty	NOUN
hassl-2980	35	42	.	.	PUNCT
hassl-2980	36	1	customer	customer	NOUN
hassl-2980	36	2	perception	perception	NOUN
hassl-2980	36	3	is	be	AUX
hassl-2980	36	4	a	a	DET
hassl-2980	36	5	phenomenon	phenomenon	NOUN
hassl-2980	36	6	that	that	PRON
hassl-2980	36	7	has	have	AUX
hassl-2980	36	8	been	be	AUX
hassl-2980	36	9	studied	study	VERB
hassl-2980	36	10	by	by	ADP
hassl-2980	36	11	scholars	scholar	NOUN
hassl-2980	36	12	over	over	ADP
hassl-2980	36	13	the	the	DET
hassl-2980	36	14	years	year	NOUN
hassl-2980	36	15	as	as	SCONJ
hassl-2980	36	16	it	it	PRON
hassl-2980	36	17	serves	serve	VERB
hassl-2980	36	18	as	as	ADP
hassl-2980	36	19	one	one	NUM
hassl-2980	36	20	of	of	ADP
hassl-2980	36	21	the	the	DET
hassl-2980	36	22	clear	clear	ADV
hassl-2980	36	23	-	-	PUNCT
hassl-2980	36	24	cut	cut	VERB
hassl-2980	36	25	influencers	influencer	NOUN
hassl-2980	36	26	of	of	ADP
hassl-2980	36	27	customer	customer	NOUN
hassl-2980	36	28	behavior	behavior	NOUN
hassl-2980	36	29	.	.	PUNCT
hassl-2980	37	1	according	accord	VERB
hassl-2980	37	2	to	to	ADP
hassl-2980	37	3	egan	egan	PROPN
hassl-2980	37	4	(	(	PUNCT
hassl-2980	37	5	2007	2007	NUM
hassl-2980	37	6	)	)	PUNCT
hassl-2980	37	7	,	,	PUNCT
hassl-2980	37	8	disparities	disparity	NOUN
hassl-2980	37	9	occur	occur	VERB
hassl-2980	37	10	among	among	ADP
hassl-2980	37	11	customers	customer	NOUN
hassl-2980	37	12	owing	owe	VERB
hassl-2980	37	13	to	to	ADP
hassl-2980	37	14	their	their	PRON
hassl-2980	37	15	distinctive	distinctive	ADJ
hassl-2980	37	16	personalities	personality	NOUN
hassl-2980	37	17	and	and	CCONJ
hassl-2980	37	18	the	the	DET
hassl-2980	37	19	influence	influence	NOUN
hassl-2980	37	20	society	society	NOUN
hassl-2980	37	21	has	have	VERB
hassl-2980	37	22	on	on	ADP
hassl-2980	37	23	them	they	PRON
hassl-2980	37	24	.	.	PUNCT
hassl-2980	38	1	perception	perception	NOUN
hassl-2980	38	2	refers	refer	VERB
hassl-2980	38	3	to	to	ADP
hassl-2980	38	4	a	a	DET
hassl-2980	38	5	unique	unique	ADJ
hassl-2980	38	6	customer	customer	NOUN
hassl-2980	38	7	’s	’s	PART
hassl-2980	38	8	reaction	reaction	NOUN
hassl-2980	38	9	to	to	ADP
hassl-2980	38	10	environmental	environmental	ADJ
hassl-2980	38	11	stimuli	stimulus	NOUN
hassl-2980	38	12	,	,	PUNCT
hassl-2980	38	13	and	and	CCONJ
hassl-2980	38	14	it	it	PRON
hassl-2980	38	15	is	be	AUX
hassl-2980	38	16	shaped	shape	VERB
hassl-2980	38	17	by	by	ADP
hassl-2980	38	18	attitude	attitude	NOUN
hassl-2980	38	19	,	,	PUNCT
hassl-2980	38	20	personality	personality	NOUN
hassl-2980	38	21	and	and	CCONJ
hassl-2980	38	22	motivation	motivation	NOUN
hassl-2980	38	23	.	.	PUNCT
hassl-2980	39	1	from	from	ADP
hassl-2980	39	2	the	the	DET
hassl-2980	39	3	foregoing	foregoing	NOUN
hassl-2980	39	4	,	,	PUNCT
hassl-2980	39	5	it	it	PRON
hassl-2980	39	6	seems	seem	VERB
hassl-2980	39	7	there	there	PRON
hassl-2980	39	8	is	be	VERB
hassl-2980	39	9	a	a	DET
hassl-2980	39	10	nexus	nexus	NOUN
hassl-2980	39	11	between	between	ADP
hassl-2980	39	12	perception	perception	NOUN
hassl-2980	39	13	and	and	CCONJ
hassl-2980	39	14	service	service	NOUN
hassl-2980	39	15	quality	quality	NOUN
hassl-2980	39	16	.	.	PUNCT
hassl-2980	40	1	parasuraman	parasuraman	PROPN
hassl-2980	40	2	,	,	PUNCT
hassl-2980	40	3	zeithaml	zeithaml	PROPN
hassl-2980	40	4	,	,	PUNCT
hassl-2980	40	5	&	&	CCONJ
hassl-2980	40	6	berry	berry	PROPN
hassl-2980	40	7	(	(	PUNCT
hassl-2980	40	8	1988	1988	NUM
hassl-2980	40	9	)	)	PUNCT
hassl-2980	40	10	defined	define	VERB
hassl-2980	40	11	perceived	perceive	VERB
hassl-2980	40	12	service	service	NOUN
hassl-2980	40	13	quality	quality	NOUN
hassl-2980	40	14	as	as	ADP
hassl-2980	40	15	a	a	DET
hassl-2980	40	16	global	global	ADJ
hassl-2980	40	17	judgement	judgement	NOUN
hassl-2980	40	18	or	or	CCONJ
hassl-2980	40	19	attitude	attitude	NOUN
hassl-2980	40	20	related	relate	VERB
hassl-2980	40	21	to	to	ADP
hassl-2980	40	22	the	the	DET
hassl-2980	40	23	superiority	superiority	NOUN
hassl-2980	40	24	of	of	ADP
hassl-2980	40	25	a	a	DET
hassl-2980	40	26	service	service	NOUN
hassl-2980	40	27	.	.	PUNCT
hassl-2980	41	1	in	in	ADP
hassl-2980	41	2	other	other	ADJ
hassl-2980	41	3	words	word	NOUN
hassl-2980	41	4	,	,	PUNCT
hassl-2980	41	5	perception	perception	NOUN
hassl-2980	41	6	may	may	AUX
hassl-2980	41	7	be	be	AUX
hassl-2980	41	8	used	use	VERB
hassl-2980	41	9	to	to	PART
hassl-2980	41	10	determine	determine	VERB
hassl-2980	41	11	the	the	DET
hassl-2980	41	12	service	service	NOUN
hassl-2980	41	13	quality	quality	NOUN
hassl-2980	41	14	.	.	PUNCT
hassl-2980	42	1	luoh	luoh	PROPN
hassl-2980	42	2	&	&	CCONJ
hassl-2980	42	3	tsaur	tsaur	PROPN
hassl-2980	42	4	(	(	PUNCT
hassl-2980	42	5	2011	2011	NUM
hassl-2980	42	6	)	)	PUNCT
hassl-2980	42	7	argue	argue	VERB
hassl-2980	42	8	that	that	SCONJ
hassl-2980	42	9	service	service	NOUN
hassl-2980	42	10	quality	quality	NOUN
hassl-2980	42	11	facilitates	facilitate	VERB
hassl-2980	42	12	the	the	DET
hassl-2980	42	13	competitive	competitive	ADJ
hassl-2980	42	14	advantage	advantage	NOUN
hassl-2980	42	15	of	of	ADP
hassl-2980	42	16	an	an	DET
hassl-2980	42	17	organization	organization	NOUN
hassl-2980	42	18	.	.	PUNCT
hassl-2980	43	1	additionally	additionally	ADV
hassl-2980	43	2	,	,	PUNCT
hassl-2980	43	3	a	a	DET
hassl-2980	43	4	customer	customer	NOUN
hassl-2980	43	5	considers	consider	VERB
hassl-2980	43	6	quality	quality	NOUN
hassl-2980	43	7	of	of	ADP
hassl-2980	43	8	service	service	NOUN
hassl-2980	43	9	at	at	ADP
hassl-2980	43	10	the	the	DET
hassl-2980	43	11	moment	moment	NOUN
hassl-2980	43	12	of	of	ADP
hassl-2980	43	13	engagement	engagement	NOUN
hassl-2980	43	14	with	with	ADP
hassl-2980	43	15	the	the	DET
hassl-2980	43	16	organization	organization	NOUN
hassl-2980	43	17	’s	’s	PART
hassl-2980	43	18	offerings	offering	NOUN
hassl-2980	43	19	.	.	PUNCT
hassl-2980	44	1	indeed	indeed	ADV
hassl-2980	44	2	,	,	PUNCT
hassl-2980	44	3	service	service	NOUN
hassl-2980	44	4	quality	quality	NOUN
hassl-2980	44	5	is	be	AUX
hassl-2980	44	6	of	of	ADP
hassl-2980	44	7	critical	critical	ADJ
hassl-2980	44	8	importance	importance	NOUN
hassl-2980	44	9	in	in	ADP
hassl-2980	44	10	the	the	DET
hassl-2980	44	11	success	success	NOUN
hassl-2980	44	12	of	of	ADP
hassl-2980	44	13	organizations	organization	NOUN
hassl-2980	44	14	.	.	PUNCT
hassl-2980	45	1	however	however	ADV
hassl-2980	45	2	,	,	PUNCT
hassl-2980	45	3	despite	despite	SCONJ
hassl-2980	45	4	this	this	DET
hassl-2980	45	5	importance	importance	NOUN
hassl-2980	45	6	,	,	PUNCT
hassl-2980	45	7	there	there	PRON
hassl-2980	45	8	has	have	AUX
hassl-2980	45	9	hardly	hardly	ADV
hassl-2980	45	10	been	be	AUX
hassl-2980	45	11	any	any	DET
hassl-2980	45	12	research	research	NOUN
hassl-2980	45	13	done	do	VERB
hassl-2980	45	14	on	on	ADP
hassl-2980	45	15	the	the	DET
hassl-2980	45	16	service	service	NOUN
hassl-2980	45	17	quality	quality	NOUN
hassl-2980	45	18	of	of	ADP
hassl-2980	45	19	the	the	DET
hassl-2980	45	20	budding	bud	VERB
hassl-2980	45	21	nigerian	nigerian	ADJ
hassl-2980	45	22	online	online	ADJ
hassl-2980	45	23	retail	retail	ADJ
hassl-2980	45	24	sector	sector	NOUN
hassl-2980	45	25	,	,	PUNCT
hassl-2980	45	26	and	and	CCONJ
hassl-2980	45	27	this	this	DET
hassl-2980	45	28	study	study	NOUN
hassl-2980	45	29	seeks	seek	VERB
hassl-2980	45	30	to	to	PART
hassl-2980	45	31	fill	fill	VERB
hassl-2980	45	32	this	this	DET
hassl-2980	45	33	gap	gap	NOUN
hassl-2980	45	34	.	.	PUNCT
hassl-2980	46	1	1.1	1.1	NUM
hassl-2980	46	2	.	.	PUNCT
hassl-2980	47	1	objectives	objective	NOUN
hassl-2980	47	2	of	of	ADP
hassl-2980	47	3	the	the	DET
hassl-2980	47	4	study	study	NOUN
hassl-2980	47	5	1	1	NUM
hassl-2980	47	6	.	.	PUNCT
hassl-2980	47	7	to	to	PART
hassl-2980	47	8	determine	determine	VERB
hassl-2980	47	9	the	the	DET
hassl-2980	47	10	perceived	perceive	VERB
hassl-2980	47	11	service	service	NOUN
hassl-2980	47	12	quality	quality	NOUN
hassl-2980	47	13	of	of	ADP
hassl-2980	47	14	the	the	DET
hassl-2980	47	15	online	online	ADJ
hassl-2980	47	16	retail	retail	ADJ
hassl-2980	47	17	sector	sector	NOUN
hassl-2980	47	18	in	in	ADP
hassl-2980	47	19	nigeria	nigeria	PROPN
hassl-2980	47	20	.	.	PUNCT
hassl-2980	48	1	2	2	X
hassl-2980	48	2	.	.	PUNCT
hassl-2980	48	3	to	to	PART
hassl-2980	48	4	determine	determine	VERB
hassl-2980	48	5	the	the	DET
hassl-2980	48	6	extent	extent	NOUN
hassl-2980	48	7	to	to	PART
hassl-2980	48	8	which	which	PRON
hassl-2980	48	9	demographic	demographic	ADJ
hassl-2980	48	10	factors	factor	NOUN
hassl-2980	48	11	affect	affect	VERB
hassl-2980	48	12	customer	customer	NOUN
hassl-2980	48	13	perception	perception	NOUN
hassl-2980	48	14	of	of	ADP
hassl-2980	48	15	the	the	DET
hassl-2980	48	16	service	service	NOUN
hassl-2980	48	17	offered	offer	VERB
hassl-2980	48	18	by	by	ADP
hassl-2980	48	19	online	online	ADJ
hassl-2980	48	20	retailers	retailer	NOUN
hassl-2980	48	21	.	.	PUNCT
hassl-2980	49	1	1.2	1.2	NUM
hassl-2980	49	2	.	.	PUNCT
hassl-2980	50	1	research	research	NOUN
hassl-2980	50	2	questions	question	NOUN
hassl-2980	50	3	1	1	NUM
hassl-2980	50	4	.	.	PUNCT
hassl-2980	51	1	what	what	PRON
hassl-2980	51	2	is	be	AUX
hassl-2980	51	3	the	the	DET
hassl-2980	51	4	perceived	perceive	VERB
hassl-2980	51	5	service	service	NOUN
hassl-2980	51	6	quality	quality	NOUN
hassl-2980	51	7	of	of	ADP
hassl-2980	51	8	the	the	DET
hassl-2980	51	9	online	online	ADJ
hassl-2980	51	10	retail	retail	ADJ
hassl-2980	51	11	sector	sector	NOUN
hassl-2980	51	12	in	in	ADP
hassl-2980	51	13	nigeria	nigeria	PROPN
hassl-2980	51	14	?	?	PUNCT
hassl-2980	52	1	2	2	X
hassl-2980	52	2	.	.	X
hassl-2980	52	3	to	to	ADP
hassl-2980	52	4	what	what	DET
hassl-2980	52	5	extent	extent	NOUN
hassl-2980	52	6	do	do	AUX
hassl-2980	52	7	demographic	demographic	ADJ
hassl-2980	52	8	factors	factor	NOUN
hassl-2980	52	9	affect	affect	VERB
hassl-2980	52	10	customer	customer	NOUN
hassl-2980	52	11	perception	perception	NOUN
hassl-2980	52	12	of	of	ADP
hassl-2980	52	13	the	the	DET
hassl-2980	52	14	service	service	NOUN
hassl-2980	52	15	offered	offer	VERB
hassl-2980	52	16	by	by	ADP
hassl-2980	52	17	online	online	ADJ
hassl-2980	52	18	retailers	retailer	NOUN
hassl-2980	52	19	?	?	PUNCT
hassl-2980	53	1	2	2	X
hassl-2980	53	2	.	.	X
hassl-2980	53	3	theoretical	theoretical	ADJ
hassl-2980	53	4	framework	framework	NOUN
hassl-2980	53	5	this	this	DET
hassl-2980	53	6	study	study	NOUN
hassl-2980	53	7	was	be	AUX
hassl-2980	53	8	hinged	hinge	VERB
hassl-2980	53	9	on	on	ADP
hassl-2980	53	10	the	the	DET
hassl-2980	53	11	expectancy	expectancy	NOUN
hassl-2980	53	12	theory	theory	NOUN
hassl-2980	53	13	and	and	CCONJ
hassl-2980	53	14	the	the	DET
hassl-2980	53	15	electronic	electronic	ADJ
hassl-2980	53	16	service	service	NOUN
hassl-2980	53	17	quality	quality	NOUN
hassl-2980	53	18	(	(	PUNCT
hassl-2980	53	19	e	e	NOUN
hassl-2980	53	20	-	-	ADJ
hassl-2980	53	21	s	s	X
hassl-2980	53	22	-	-	PUNCT
hassl-2980	53	23	qual	qual	ADJ
hassl-2980	53	24	)	)	PUNCT
hassl-2980	53	25	model	model	NOUN
hassl-2980	53	26	to	to	PART
hassl-2980	53	27	understand	understand	VERB
hassl-2980	53	28	how	how	SCONJ
hassl-2980	53	29	online	online	ADJ
hassl-2980	53	30	stores	store	NOUN
hassl-2980	53	31	strive	strive	VERB
hassl-2980	53	32	to	to	PART
hassl-2980	53	33	sustain	sustain	VERB
hassl-2980	53	34	their	their	PRON
hassl-2980	53	35	service	service	NOUN
hassl-2980	53	36	quality	quality	NOUN
hassl-2980	53	37	.	.	PUNCT
hassl-2980	54	1	the	the	DET
hassl-2980	54	2	expectancy	expectancy	NOUN
hassl-2980	54	3	theory	theory	NOUN
hassl-2980	54	4	was	be	AUX
hassl-2980	54	5	propounded	propound	VERB
hassl-2980	54	6	by	by	ADP
hassl-2980	54	7	oliver	oliver	PROPN
hassl-2980	54	8	(	(	PUNCT
hassl-2980	54	9	1977	1977	NUM
hassl-2980	54	10	)	)	PUNCT
hassl-2980	54	11	and	and	CCONJ
hassl-2980	54	12	is	be	AUX
hassl-2980	54	13	also	also	ADV
hassl-2980	54	14	known	know	VERB
hassl-2980	54	15	as	as	ADP
hassl-2980	54	16	the	the	DET
hassl-2980	54	17	expectancy	expectancy	NOUN
hassl-2980	54	18	disconfirmation	disconfirmation	NOUN
hassl-2980	54	19	theory	theory	NOUN
hassl-2980	54	20	(	(	PUNCT
hassl-2980	54	21	edt	edt	PROPN
hassl-2980	54	22	)	)	PUNCT
hassl-2980	55	1	.	.	PUNCT
hassl-2980	55	2	edt	edt	PROPN
hassl-2980	55	3	is	be	AUX
hassl-2980	55	4	drawn	draw	VERB
hassl-2980	55	5	from	from	ADP
hassl-2980	55	6	the	the	DET
hassl-2980	55	7	cognitive	cognitive	ADJ
hassl-2980	55	8	dissonance	dissonance	NOUN
hassl-2980	55	9	theory	theory	NOUN
hassl-2980	55	10	(	(	PUNCT
hassl-2980	55	11	cdt	cdt	PROPN
hassl-2980	55	12	)	)	PUNCT
hassl-2980	55	13	,	,	PUNCT
hassl-2980	55	14	the	the	DET
hassl-2980	55	15	contrast	contrast	NOUN
hassl-2980	55	16	theory	theory	NOUN
hassl-2980	55	17	(	(	PUNCT
hassl-2980	55	18	ct	ct	NOUN
hassl-2980	55	19	)	)	PUNCT
hassl-2980	55	20	,	,	PUNCT
hassl-2980	55	21	and	and	CCONJ
hassl-2980	55	22	the	the	DET
hassl-2980	55	23	evaluative	evaluative	ADJ
hassl-2980	55	24	congruity	congruity	NOUN
hassl-2980	55	25	model	model	NOUN
hassl-2980	55	26	(	(	PUNCT
hassl-2980	55	27	ecm	ecm	PROPN
hassl-2980	55	28	)	)	PUNCT
hassl-2980	55	29	.	.	PUNCT
hassl-2980	55	30	edt	edt	PROPN
hassl-2980	55	31	posits	posit	NOUN
hassl-2980	55	32	that	that	PRON
hassl-2980	55	33	customers	customer	NOUN
hassl-2980	55	34	purchase	purchase	VERB
hassl-2980	55	35	goods	good	NOUN
hassl-2980	55	36	and	and	CCONJ
hassl-2980	55	37	services	service	NOUN
hassl-2980	55	38	with	with	ADP
hassl-2980	55	39	pre	pre	ADJ
hassl-2980	55	40	-	-	NOUN
hassl-2980	55	41	purchase	purchase	ADJ
hassl-2980	55	42	expectations	expectation	NOUN
hassl-2980	55	43	about	about	ADP
hassl-2980	55	44	anticipated	anticipate	VERB
hassl-2980	55	45	performance	performance	NOUN
hassl-2980	55	46	.	.	PUNCT
hassl-2980	56	1	the	the	DET
hassl-2980	56	2	focus	focus	NOUN
hassl-2980	56	3	of	of	ADP
hassl-2980	56	4	edt	edt	PROPN
hassl-2980	56	5	is	be	AUX
hassl-2980	56	6	customer	customer	NOUN
hassl-2980	56	7	satisfaction	satisfaction	NOUN
hassl-2980	56	8	,	,	PUNCT
hassl-2980	56	9	and	and	CCONJ
hassl-2980	56	10	it	it	PRON
hassl-2980	56	11	can	can	AUX
hassl-2980	56	12	be	be	AUX
hassl-2980	56	13	used	use	VERB
hassl-2980	56	14	to	to	PART
hassl-2980	56	15	determine	determine	VERB
hassl-2980	56	16	customer	customer	NOUN
hassl-2980	56	17	satisfaction	satisfaction	NOUN
hassl-2980	56	18	from	from	ADP
hassl-2980	56	19	the	the	DET
hassl-2980	56	20	difference	difference	NOUN
hassl-2980	56	21	between	between	ADP
hassl-2980	56	22	customer	customer	NOUN
hassl-2980	56	23	expectation	expectation	NOUN
hassl-2980	56	24	and	and	CCONJ
hassl-2980	56	25	actual	actual	ADJ
hassl-2980	56	26	experience	experience	NOUN
hassl-2980	56	27	of	of	ADP
hassl-2980	56	28	perceived	perceive	VERB
hassl-2980	56	29	products	product	NOUN
hassl-2980	56	30	or	or	CCONJ
hassl-2980	56	31	services	service	NOUN
hassl-2980	56	32	(	(	PUNCT
hassl-2980	56	33	oliver	oliver	ADV
hassl-2980	56	34	,	,	PUNCT
hassl-2980	56	35	1980	1980	NUM
hassl-2980	56	36	;	;	PUNCT
hassl-2980	56	37	patterson	patterson	PROPN
hassl-2980	56	38	&	&	CCONJ
hassl-2980	56	39	johnson	johnson	PROPN
hassl-2980	56	40	,	,	PUNCT
hassl-2980	56	41	1997	1997	NUM
hassl-2980	56	42	;	;	PUNCT
hassl-2980	56	43	spreng	spreng	PROPN
hassl-2980	56	44	&	&	CCONJ
hassl-2980	56	45	page	page	PROPN
hassl-2980	56	46	,	,	PUNCT
hassl-2980	56	47	2003	2003	NUM
hassl-2980	56	48	)	)	PUNCT
hassl-2980	56	49	.	.	PUNCT
hassl-2980	57	1	edt	edt	PROPN
hassl-2980	57	2	outlines	outline	VERB
hassl-2980	57	3	four	four	NUM
hassl-2980	57	4	variables	variable	NOUN
hassl-2980	57	5	:	:	PUNCT
hassl-2980	57	6	expectations	expectation	NOUN
hassl-2980	57	7	,	,	PUNCT
hassl-2980	57	8	perceived	perceive	VERB
hassl-2980	57	9	performance	performance	NOUN
hassl-2980	57	10	,	,	PUNCT
hassl-2980	57	11	disconfirmation	disconfirmation	NOUN
hassl-2980	57	12	,	,	PUNCT
hassl-2980	57	13	and	and	CCONJ
hassl-2980	57	14	satisfaction	satisfaction	NOUN
hassl-2980	57	15	(	(	PUNCT
hassl-2980	57	16	elkhani	elkhani	PROPN
hassl-2980	57	17	&	&	CCONJ
hassl-2980	57	18	bakri	bakri	PROPN
hassl-2980	57	19	,	,	PUNCT
hassl-2980	57	20	2012	2012	NUM
hassl-2980	57	21	)	)	PUNCT
hassl-2980	57	22	.	.	PUNCT
hassl-2980	58	1	expectation	expectation	NOUN
hassl-2980	58	2	refers	refer	VERB
hassl-2980	58	3	to	to	ADP
hassl-2980	58	4	the	the	DET
hassl-2980	58	5	expectancy	expectancy	NOUN
hassl-2980	58	6	of	of	ADP
hassl-2980	58	7	customers	customer	NOUN
hassl-2980	58	8	with	with	ADP
hassl-2980	58	9	regard	regard	NOUN
hassl-2980	58	10	to	to	ADP
hassl-2980	58	11	the	the	DET
hassl-2980	58	12	performance	performance	NOUN
hassl-2980	58	13	of	of	ADP
hassl-2980	58	14	products	product	NOUN
hassl-2980	58	15	and	and	CCONJ
hassl-2980	58	16	services	service	NOUN
hassl-2980	58	17	(	(	PUNCT
hassl-2980	58	18	churchill	churchill	PROPN
hassl-2980	58	19	jr	jr	PROPN
hassl-2980	58	20	&	&	CCONJ
hassl-2980	58	21	surprenant	surprenant	PROPN
hassl-2980	58	22	,	,	PUNCT
hassl-2980	58	23	1982	1982	NUM
hassl-2980	58	24	)	)	PUNCT
hassl-2980	58	25	.	.	PUNCT
hassl-2980	59	1	edt	edt	PROPN
hassl-2980	59	2	distinguishes	distinguish	VERB
hassl-2980	59	3	two	two	NUM
hassl-2980	59	4	types	type	NOUN
hassl-2980	59	5	of	of	ADP
hassl-2980	59	6	customers	customer	NOUN
hassl-2980	59	7	.	.	PUNCT
hassl-2980	60	1	the	the	DET
hassl-2980	60	2	first	first	ADJ
hassl-2980	60	3	is	be	AUX
hassl-2980	60	4	not	not	PART
hassl-2980	60	5	a	a	DET
hassl-2980	60	6	newcomer	newcomer	NOUN
hassl-2980	60	7	and	and	CCONJ
hassl-2980	60	8	has	have	AUX
hassl-2980	60	9	developed	develop	VERB
hassl-2980	60	10	an	an	DET
hassl-2980	60	11	expectation	expectation	NOUN
hassl-2980	60	12	based	base	VERB
hassl-2980	60	13	on	on	ADP
hassl-2980	60	14	past	past	ADJ
hassl-2980	60	15	experience	experience	NOUN
hassl-2980	60	16	.	.	PUNCT
hassl-2980	61	1	the	the	DET
hassl-2980	61	2	second	second	NOUN
hassl-2980	61	3	is	be	AUX
hassl-2980	61	4	a	a	DET
hassl-2980	61	5	new	new	ADJ
hassl-2980	61	6	customer	customer	NOUN
hassl-2980	61	7	and	and	CCONJ
hassl-2980	61	8	has	have	VERB
hassl-2980	61	9	no	no	DET
hassl-2980	61	10	first	first	ADJ
hassl-2980	61	11	-	-	PUNCT
hassl-2980	61	12	hand	hand	NOUN
hassl-2980	61	13	experience	experience	NOUN
hassl-2980	61	14	about	about	ADP
hassl-2980	61	15	performance	performance	NOUN
hassl-2980	61	16	or	or	CCONJ
hassl-2980	61	17	quality	quality	NOUN
hassl-2980	61	18	of	of	ADP
hassl-2980	61	19	products	product	NOUN
hassl-2980	61	20	and	and	CCONJ
hassl-2980	61	21	services	service	NOUN
hassl-2980	61	22	.	.	PUNCT
hassl-2980	62	1	expectations	expectation	NOUN
hassl-2980	62	2	serve	serve	VERB
hassl-2980	62	3	as	as	ADP
hassl-2980	62	4	the	the	DET
hassl-2980	62	5	standard	standard	NOUN
hassl-2980	62	6	in	in	ADP
hassl-2980	62	7	edt	edt	PROPN
hassl-2980	62	8	–	–	PUNCT
hassl-2980	62	9	what	what	PRON
hassl-2980	62	10	humanities	humanity	NOUN
hassl-2980	62	11	and	and	CCONJ
hassl-2980	62	12	social	social	ADJ
hassl-2980	62	13	sciences	science	NOUN
hassl-2980	62	14	letters	letter	NOUN
hassl-2980	62	15	,	,	PUNCT
hassl-2980	62	16	2021	2021	NUM
hassl-2980	62	17	,	,	PUNCT
hassl-2980	62	18	10(2	10(2	NUM
hassl-2980	62	19	):	):	PUNCT
hassl-2980	62	20	149	149	NUM
hassl-2980	62	21	-	-	SYM
hassl-2980	62	22	160	160	NUM
hassl-2980	62	23	151	151	NUM
hassl-2980	62	24	©	©	PROPN
hassl-2980	62	25	2022	2022	NUM
hassl-2980	62	26	conscientia	conscientia	PROPN
hassl-2980	62	27	beam	beam	PROPN
hassl-2980	62	28	.	.	PUNCT
hassl-2980	63	1	all	all	DET
hassl-2980	63	2	rights	right	NOUN
hassl-2980	63	3	reserved	reserve	VERB
hassl-2980	63	4	.	.	PUNCT
hassl-2980	64	1	consumers	consumer	NOUN
hassl-2980	64	2	use	use	VERB
hassl-2980	64	3	to	to	PART
hassl-2980	64	4	appraise	appraise	VERB
hassl-2980	64	5	performance	performance	NOUN
hassl-2980	64	6	and	and	CCONJ
hassl-2980	64	7	form	form	VERB
hassl-2980	64	8	a	a	DET
hassl-2980	64	9	disconfirmation	disconfirmation	NOUN
hassl-2980	64	10	judgment	judgment	NOUN
hassl-2980	64	11	(	(	PUNCT
hassl-2980	64	12	haistead	haistead	PROPN
hassl-2980	64	13	,	,	PUNCT
hassl-2980	64	14	hartman	hartman	PROPN
hassl-2980	64	15	,	,	PUNCT
hassl-2980	64	16	&	&	CCONJ
hassl-2980	64	17	schmidt	schmidt	PROPN
hassl-2980	64	18	,	,	PUNCT
hassl-2980	64	19	1994	1994	NUM
hassl-2980	64	20	)	)	PUNCT
hassl-2980	64	21	.	.	PUNCT
hassl-2980	65	1	perceived	perceive	VERB
hassl-2980	65	2	performance	performance	NOUN
hassl-2980	65	3	examines	examine	VERB
hassl-2980	65	4	the	the	DET
hassl-2980	65	5	experience	experience	NOUN
hassl-2980	65	6	of	of	ADP
hassl-2980	65	7	a	a	DET
hassl-2980	65	8	customer	customer	NOUN
hassl-2980	65	9	after	after	ADP
hassl-2980	65	10	the	the	DET
hassl-2980	65	11	use	use	NOUN
hassl-2980	65	12	of	of	ADP
hassl-2980	65	13	a	a	DET
hassl-2980	65	14	product	product	NOUN
hassl-2980	65	15	or	or	CCONJ
hassl-2980	65	16	service	service	NOUN
hassl-2980	65	17	.	.	PUNCT
hassl-2980	66	1	performance	performance	NOUN
hassl-2980	66	2	could	could	AUX
hassl-2980	66	3	be	be	AUX
hassl-2980	66	4	higher	high	ADJ
hassl-2980	66	5	or	or	CCONJ
hassl-2980	66	6	lower	low	ADJ
hassl-2980	66	7	than	than	ADP
hassl-2980	66	8	a	a	DET
hassl-2980	66	9	customer	customer	NOUN
hassl-2980	66	10	’s	’s	PART
hassl-2980	66	11	expectation	expectation	NOUN
hassl-2980	66	12	.	.	PUNCT
hassl-2980	67	1	edt	edt	PROPN
hassl-2980	67	2	also	also	ADV
hassl-2980	67	3	states	state	VERB
hassl-2980	67	4	that	that	SCONJ
hassl-2980	67	5	a	a	DET
hassl-2980	67	6	customer	customer	NOUN
hassl-2980	67	7	’s	’s	PART
hassl-2980	67	8	experience	experience	NOUN
hassl-2980	67	9	ought	ought	AUX
hassl-2980	67	10	to	to	PART
hassl-2980	67	11	stem	stem	VERB
hassl-2980	67	12	from	from	ADP
hassl-2980	67	13	a	a	DET
hassl-2980	67	14	period	period	NOUN
hassl-2980	67	15	of	of	ADP
hassl-2980	67	16	product	product	NOUN
hassl-2980	67	17	or	or	CCONJ
hassl-2980	67	18	service	service	NOUN
hassl-2980	67	19	use	use	NOUN
hassl-2980	67	20	rather	rather	ADV
hassl-2980	67	21	than	than	ADP
hassl-2980	67	22	from	from	ADP
hassl-2980	67	23	a	a	DET
hassl-2980	67	24	one	one	NUM
hassl-2980	67	25	-	-	PUNCT
hassl-2980	67	26	time	time	NOUN
hassl-2980	67	27	use	use	NOUN
hassl-2980	67	28	.	.	PUNCT
hassl-2980	68	1	disconfirmation	disconfirmation	NOUN
hassl-2980	68	2	refers	refer	VERB
hassl-2980	68	3	to	to	ADP
hassl-2980	68	4	the	the	DET
hassl-2980	68	5	difference	difference	NOUN
hassl-2980	68	6	between	between	ADP
hassl-2980	68	7	a	a	DET
hassl-2980	68	8	customer	customer	NOUN
hassl-2980	68	9	’s	’s	PART
hassl-2980	68	10	initial	initial	ADJ
hassl-2980	68	11	expectation	expectation	NOUN
hassl-2980	68	12	and	and	CCONJ
hassl-2980	68	13	their	their	PRON
hassl-2980	68	14	actual	actual	ADJ
hassl-2980	68	15	observed	observed	ADJ
hassl-2980	68	16	experience	experience	NOUN
hassl-2980	68	17	(	(	PUNCT
hassl-2980	68	18	bhattacherjee	bhattacherjee	PROPN
hassl-2980	68	19	&	&	CCONJ
hassl-2980	68	20	premkumar	premkumar	PROPN
hassl-2980	68	21	,	,	PUNCT
hassl-2980	68	22	2004	2004	NUM
hassl-2980	68	23	)	)	PUNCT
hassl-2980	68	24	.	.	PUNCT
hassl-2980	69	1	negative	negative	ADJ
hassl-2980	69	2	disconfirmation	disconfirmation	NOUN
hassl-2980	69	3	occurs	occur	VERB
hassl-2980	69	4	when	when	SCONJ
hassl-2980	69	5	perceived	perceive	VERB
hassl-2980	69	6	performance	performance	NOUN
hassl-2980	69	7	does	do	AUX
hassl-2980	69	8	not	not	PART
hassl-2980	69	9	meet	meet	VERB
hassl-2980	69	10	expectations	expectation	NOUN
hassl-2980	69	11	.	.	PUNCT
hassl-2980	70	1	positive	positive	ADJ
hassl-2980	70	2	disconfirmation	disconfirmation	NOUN
hassl-2980	70	3	occurs	occur	VERB
hassl-2980	70	4	when	when	SCONJ
hassl-2980	70	5	perceived	perceive	VERB
hassl-2980	70	6	performance	performance	NOUN
hassl-2980	70	7	surpasses	surpass	VERB
hassl-2980	70	8	customer	customer	NOUN
hassl-2980	70	9	expectation	expectation	NOUN
hassl-2980	70	10	.	.	PUNCT
hassl-2980	71	1	positive	positive	ADJ
hassl-2980	71	2	disconfirmation	disconfirmation	NOUN
hassl-2980	71	3	leads	lead	VERB
hassl-2980	71	4	to	to	ADP
hassl-2980	71	5	customer	customer	NOUN
hassl-2980	71	6	satisfaction	satisfaction	NOUN
hassl-2980	71	7	.	.	PUNCT
hassl-2980	72	1	an	an	DET
hassl-2980	72	2	important	important	ADJ
hassl-2980	72	3	assumption	assumption	NOUN
hassl-2980	72	4	in	in	ADP
hassl-2980	72	5	edt	edt	PROPN
hassl-2980	72	6	is	be	AUX
hassl-2980	72	7	that	that	PRON
hassl-2980	72	8	disconfirmation	disconfirmation	NOUN
hassl-2980	72	9	is	be	AUX
hassl-2980	72	10	a	a	DET
hassl-2980	72	11	determinant	determinant	NOUN
hassl-2980	72	12	of	of	ADP
hassl-2980	72	13	customer	customer	NOUN
hassl-2980	72	14	satisfaction	satisfaction	NOUN
hassl-2980	72	15	.	.	PUNCT
hassl-2980	73	1	the	the	DET
hassl-2980	73	2	electronic	electronic	ADJ
hassl-2980	73	3	service	service	NOUN
hassl-2980	73	4	quality	quality	NOUN
hassl-2980	73	5	model	model	NOUN
hassl-2980	73	6	is	be	AUX
hassl-2980	73	7	known	know	VERB
hassl-2980	73	8	as	as	ADP
hassl-2980	73	9	the	the	DET
hassl-2980	73	10	e	e	PROPN
hassl-2980	73	11	-	-	ADJ
hassl-2980	73	12	s	s	ADP
hassl-2980	73	13	-	-	PUNCT
hassl-2980	73	14	qual	qual	ADJ
hassl-2980	73	15	model	model	NOUN
hassl-2980	73	16	.	.	PUNCT
hassl-2980	74	1	e	e	X
hassl-2980	74	2	-	-	PUNCT
hassl-2980	74	3	s	s	X
hassl-2980	74	4	-	-	PUNCT
hassl-2980	74	5	qual	qual	ADJ
hassl-2980	74	6	was	be	AUX
hassl-2980	74	7	drawn	draw	VERB
hassl-2980	74	8	from	from	ADP
hassl-2980	74	9	the	the	DET
hassl-2980	74	10	traditional	traditional	ADJ
hassl-2980	74	11	service	service	NOUN
hassl-2980	74	12	quality	quality	NOUN
hassl-2980	74	13	(	(	PUNCT
hassl-2980	74	14	servqual	servqual	ADJ
hassl-2980	74	15	)	)	PUNCT
hassl-2980	74	16	that	that	PRON
hassl-2980	74	17	was	be	AUX
hassl-2980	74	18	used	use	VERB
hassl-2980	74	19	to	to	PART
hassl-2980	74	20	evaluate	evaluate	VERB
hassl-2980	74	21	non	non	ADJ
hassl-2980	74	22	-	-	ADJ
hassl-2980	74	23	internet	internet	NOUN
hassl-2980	74	24	-	-	PUNCT
hassl-2980	74	25	based	base	VERB
hassl-2980	74	26	customer	customer	NOUN
hassl-2980	74	27	interactions	interaction	NOUN
hassl-2980	74	28	and	and	CCONJ
hassl-2980	74	29	experiences	experience	NOUN
hassl-2980	74	30	with	with	ADP
hassl-2980	74	31	companies	company	NOUN
hassl-2980	74	32	.	.	PUNCT
hassl-2980	75	1	e	e	X
hassl-2980	75	2	-	-	PUNCT
hassl-2980	75	3	s	s	X
hassl-2980	75	4	-	-	PUNCT
hassl-2980	75	5	qual	qual	ADJ
hassl-2980	75	6	has	have	AUX
hassl-2980	75	7	since	since	ADV
hassl-2980	75	8	been	be	AUX
hassl-2980	75	9	adapted	adapt	VERB
hassl-2980	75	10	for	for	ADP
hassl-2980	75	11	electronic	electronic	ADJ
hassl-2980	75	12	service	service	NOUN
hassl-2980	75	13	quality	quality	NOUN
hassl-2980	75	14	.	.	PUNCT
hassl-2980	76	1	it	it	PRON
hassl-2980	76	2	was	be	AUX
hassl-2980	76	3	propounded	propound	VERB
hassl-2980	76	4	by	by	ADP
hassl-2980	76	5	ananthanarayanan	ananthanarayanan	PROPN
hassl-2980	76	6	parasuraman	parasuraman	NOUN
hassl-2980	76	7	,	,	PUNCT
hassl-2980	76	8	zeithaml	zeithaml	PROPN
hassl-2980	76	9	,	,	PUNCT
hassl-2980	76	10	&	&	CCONJ
hassl-2980	76	11	malhotra	malhotra	PROPN
hassl-2980	76	12	(	(	PUNCT
hassl-2980	76	13	2005	2005	NUM
hassl-2980	76	14	)	)	PUNCT
hassl-2980	76	15	.	.	PUNCT
hassl-2980	77	1	servqual	servqual	PROPN
hassl-2980	77	2	proposed	propose	VERB
hassl-2980	77	3	five	five	NUM
hassl-2980	77	4	dimensions	dimension	NOUN
hassl-2980	77	5	of	of	ADP
hassl-2980	77	6	service	service	NOUN
hassl-2980	77	7	quality	quality	NOUN
hassl-2980	77	8	,	,	PUNCT
hassl-2980	77	9	namely	namely	ADV
hassl-2980	77	10	reliability	reliability	NOUN
hassl-2980	77	11	,	,	PUNCT
hassl-2980	77	12	empathy	empathy	NOUN
hassl-2980	77	13	,	,	PUNCT
hassl-2980	77	14	responsiveness	responsiveness	NOUN
hassl-2980	77	15	,	,	PUNCT
hassl-2980	77	16	tangibles	tangible	NOUN
hassl-2980	77	17	,	,	PUNCT
hassl-2980	77	18	and	and	CCONJ
hassl-2980	77	19	assurance	assurance	NOUN
hassl-2980	77	20	.	.	PUNCT
hassl-2980	78	1	these	these	DET
hassl-2980	78	2	five	five	NUM
hassl-2980	78	3	dimensions	dimension	NOUN
hassl-2980	78	4	were	be	AUX
hassl-2980	78	5	more	more	ADV
hassl-2980	78	6	applicable	applicable	ADJ
hassl-2980	78	7	in	in	ADP
hassl-2980	78	8	brickand	brickand	NOUN
hassl-2980	78	9	-	-	PUNCT
hassl-2980	78	10	mortar	mortar	NOUN
hassl-2980	78	11	environments	environment	NOUN
hassl-2980	78	12	than	than	ADP
hassl-2980	78	13	in	in	ADP
hassl-2980	78	14	the	the	DET
hassl-2980	78	15	internet	internet	NOUN
hassl-2980	78	16	environment	environment	NOUN
hassl-2980	78	17	.	.	PUNCT
hassl-2980	79	1	prior	prior	ADV
hassl-2980	79	2	to	to	ADP
hassl-2980	79	3	the	the	DET
hassl-2980	79	4	e	e	PROPN
hassl-2980	79	5	-	-	PROPN
hassl-2980	79	6	s	s	X
hassl-2980	79	7	-	-	PUNCT
hassl-2980	79	8	qual	qual	ADJ
hassl-2980	79	9	,	,	PUNCT
hassl-2980	79	10	several	several	ADJ
hassl-2980	79	11	models	model	NOUN
hassl-2980	79	12	have	have	AUX
hassl-2980	79	13	been	be	AUX
hassl-2980	79	14	suggested	suggest	VERB
hassl-2980	79	15	in	in	ADP
hassl-2980	79	16	a	a	DET
hassl-2980	79	17	bid	bid	NOUN
hassl-2980	79	18	to	to	PART
hassl-2980	79	19	measure	measure	VERB
hassl-2980	79	20	electronic	electronic	ADJ
hassl-2980	79	21	service	service	NOUN
hassl-2980	79	22	quality	quality	NOUN
hassl-2980	79	23	.	.	PUNCT
hassl-2980	80	1	these	these	DET
hassl-2980	80	2	models	model	NOUN
hassl-2980	80	3	include	include	VERB
hassl-2980	80	4	webqual	webqual	ADJ
hassl-2980	80	5	(	(	PUNCT
hassl-2980	80	6	loiacono	loiacono	PROPN
hassl-2980	80	7	,	,	PUNCT
hassl-2980	80	8	watson	watson	PROPN
hassl-2980	80	9	,	,	PUNCT
hassl-2980	80	10	&	&	CCONJ
hassl-2980	80	11	goodhue	goodhue	PROPN
hassl-2980	80	12	,	,	PUNCT
hassl-2980	80	13	2002	2002	NUM
hassl-2980	80	14	)	)	PUNCT
hassl-2980	80	15	,	,	PUNCT
hassl-2980	80	16	etailq	etailq	PROPN
hassl-2980	80	17	(	(	PUNCT
hassl-2980	80	18	szymanski	szymanski	PROPN
hassl-2980	80	19	&	&	CCONJ
hassl-2980	80	20	hise	hise	PROPN
hassl-2980	80	21	,	,	PUNCT
hassl-2980	80	22	2000	2000	NUM
hassl-2980	80	23	;	;	PUNCT
hassl-2980	80	24	wolfinbarger	wolfinbarger	NOUN
hassl-2980	80	25	&	&	CCONJ
hassl-2980	80	26	gilly	gilly	PROPN
hassl-2980	80	27	,	,	PUNCT
hassl-2980	80	28	2003	2003	NUM
hassl-2980	80	29	)	)	PUNCT
hassl-2980	80	30	,	,	PUNCT
hassl-2980	80	31	and	and	CCONJ
hassl-2980	80	32	sitequal	sitequal	ADJ
hassl-2980	80	33	(	(	PUNCT
hassl-2980	80	34	yoo	yoo	PROPN
hassl-2980	80	35	&	&	CCONJ
hassl-2980	80	36	donthu	donthu	PROPN
hassl-2980	80	37	,	,	PUNCT
hassl-2980	80	38	2001	2001	NUM
hassl-2980	80	39	)	)	PUNCT
hassl-2980	80	40	.	.	PUNCT
hassl-2980	81	1	these	these	DET
hassl-2980	81	2	models	model	NOUN
hassl-2980	81	3	also	also	ADV
hassl-2980	81	4	have	have	VERB
hassl-2980	81	5	their	their	PRON
hassl-2980	81	6	limitations	limitation	NOUN
hassl-2980	81	7	,	,	PUNCT
hassl-2980	81	8	as	as	SCONJ
hassl-2980	81	9	outlined	outline	VERB
hassl-2980	81	10	by	by	ADP
hassl-2980	81	11	zeithaml	zeithaml	PROPN
hassl-2980	81	12	,	,	PUNCT
hassl-2980	81	13	parasuraman	parasuraman	NOUN
hassl-2980	81	14	,	,	PUNCT
hassl-2980	81	15	&	&	CCONJ
hassl-2980	81	16	malhotra	malhotra	PROPN
hassl-2980	81	17	(	(	PUNCT
hassl-2980	81	18	2002	2002	NUM
hassl-2980	81	19	)	)	PUNCT
hassl-2980	81	20	and	and	CCONJ
hassl-2980	81	21	loiacono	loiacono	NOUN
hassl-2980	81	22	et	et	PROPN
hassl-2980	81	23	al	al	PROPN
hassl-2980	81	24	.	.	PUNCT
hassl-2980	82	1	(	(	PUNCT
hassl-2980	82	2	2002	2002	NUM
hassl-2980	82	3	)	)	PUNCT
hassl-2980	82	4	.	.	PUNCT
hassl-2980	83	1	boshoff	boshoff	PROPN
hassl-2980	83	2	(	(	PUNCT
hassl-2980	83	3	2007	2007	NUM
hassl-2980	83	4	)	)	PUNCT
hassl-2980	83	5	described	describe	VERB
hassl-2980	83	6	e	e	PROPN
hassl-2980	83	7	-	-	PROPN
hassl-2980	83	8	s	s	X
hassl-2980	83	9	-	-	PUNCT
hassl-2980	83	10	qual	qual	ADJ
hassl-2980	83	11	as	as	ADP
hassl-2980	83	12	the	the	DET
hassl-2980	83	13	first	first	ADJ
hassl-2980	83	14	model	model	NOUN
hassl-2980	83	15	that	that	PRON
hassl-2980	83	16	successfully	successfully	ADV
hassl-2980	83	17	portrayed	portray	VERB
hassl-2980	83	18	the	the	DET
hassl-2980	83	19	nature	nature	NOUN
hassl-2980	83	20	of	of	ADP
hassl-2980	83	21	electronic	electronic	ADJ
hassl-2980	83	22	service	service	NOUN
hassl-2980	83	23	from	from	ADP
hassl-2980	83	24	the	the	DET
hassl-2980	83	25	standpoint	standpoint	NOUN
hassl-2980	83	26	of	of	ADP
hassl-2980	83	27	online	online	NOUN
hassl-2980	83	28	shopping	shopping	NOUN
hassl-2980	83	29	through	through	ADP
hassl-2980	83	30	a	a	DET
hassl-2980	83	31	retail	retail	ADJ
hassl-2980	83	32	website	website	NOUN
hassl-2980	83	33	.	.	PUNCT
hassl-2980	84	1	regardless	regardless	ADV
hassl-2980	84	2	of	of	ADP
hassl-2980	84	3	the	the	DET
hassl-2980	84	4	limitations	limitation	NOUN
hassl-2980	84	5	of	of	ADP
hassl-2980	84	6	servqual	servqual	ADJ
hassl-2980	84	7	,	,	PUNCT
hassl-2980	84	8	the	the	DET
hassl-2980	84	9	underlining	underlining	ADJ
hassl-2980	84	10	concepts	concept	NOUN
hassl-2980	84	11	of	of	ADP
hassl-2980	84	12	e	e	NOUN
hassl-2980	84	13	-	-	ADJ
hassl-2980	84	14	s	s	ADP
hassl-2980	84	15	-	-	PUNCT
hassl-2980	84	16	qual	qual	ADJ
hassl-2980	84	17	stem	stem	NOUN
hassl-2980	84	18	from	from	ADP
hassl-2980	84	19	servqual	servqual	ADJ
hassl-2980	84	20	;	;	PUNCT
hassl-2980	84	21	e	e	X
hassl-2980	84	22	-	-	PUNCT
hassl-2980	84	23	s	s	ADP
hassl-2980	84	24	-	-	PUNCT
hassl-2980	84	25	qual	qual	ADJ
hassl-2980	84	26	concepts	concept	NOUN
hassl-2980	84	27	are	be	AUX
hassl-2980	84	28	modifications	modification	NOUN
hassl-2980	84	29	.	.	PUNCT
hassl-2980	85	1	servqual	servqual	ADJ
hassl-2980	85	2	concepts	concept	NOUN
hassl-2980	85	3	include	include	VERB
hassl-2980	85	4	:	:	PUNCT
hassl-2980	85	5	1	1	X
hassl-2980	85	6	.	.	PUNCT
hassl-2980	86	1	the	the	DET
hassl-2980	86	2	notion	notion	NOUN
hassl-2980	86	3	of	of	ADP
hassl-2980	86	4	the	the	DET
hassl-2980	86	5	quality	quality	NOUN
hassl-2980	86	6	of	of	ADP
hassl-2980	86	7	service	service	NOUN
hassl-2980	86	8	resulting	result	VERB
hassl-2980	86	9	from	from	ADP
hassl-2980	86	10	the	the	DET
hassl-2980	86	11	comparison	comparison	NOUN
hassl-2980	86	12	of	of	ADP
hassl-2980	86	13	actual	actual	ADJ
hassl-2980	86	14	performance	performance	NOUN
hassl-2980	86	15	with	with	ADP
hassl-2980	86	16	what	what	PRON
hassl-2980	86	17	it	it	PRON
hassl-2980	86	18	should	should	AUX
hassl-2980	86	19	be	be	AUX
hassl-2980	86	20	.	.	PUNCT
hassl-2980	87	1	2	2	X
hassl-2980	87	2	.	.	X
hassl-2980	87	3	the	the	DET
hassl-2980	87	4	dimensions	dimension	NOUN
hassl-2980	87	5	of	of	ADP
hassl-2980	87	6	reliability	reliability	NOUN
hassl-2980	87	7	,	,	PUNCT
hassl-2980	87	8	responsiveness	responsiveness	NOUN
hassl-2980	87	9	,	,	PUNCT
hassl-2980	87	10	assurance	assurance	NOUN
hassl-2980	87	11	,	,	PUNCT
hassl-2980	87	12	empathy	empathy	NOUN
hassl-2980	87	13	,	,	PUNCT
hassl-2980	87	14	and	and	CCONJ
hassl-2980	87	15	tangibles	tangible	NOUN
hassl-2980	87	16	,	,	PUNCT
hassl-2980	87	17	which	which	PRON
hassl-2980	87	18	portray	portray	VERB
hassl-2980	87	19	the	the	DET
hassl-2980	87	20	general	general	ADJ
hassl-2980	87	21	sphere	sphere	NOUN
hassl-2980	87	22	of	of	ADP
hassl-2980	87	23	service	service	NOUN
hassl-2980	87	24	quality	quality	NOUN
hassl-2980	87	25	fairly	fairly	ADV
hassl-2980	87	26	well	well	ADV
hassl-2980	87	27	.	.	PUNCT
hassl-2980	88	1	3	3	X
hassl-2980	88	2	.	.	X
hassl-2980	88	3	customers	customer	NOUN
hassl-2980	88	4	’	'	PUNCT
hassl-2980	88	5	assessments	assessment	NOUN
hassl-2980	88	6	of	of	ADP
hassl-2980	88	7	service	service	NOUN
hassl-2980	88	8	quality	quality	NOUN
hassl-2980	88	9	are	be	AUX
hassl-2980	88	10	strongly	strongly	ADV
hassl-2980	88	11	linked	link	VERB
hassl-2980	88	12	to	to	ADP
hassl-2980	88	13	perceived	perceive	VERB
hassl-2980	88	14	value	value	NOUN
hassl-2980	88	15	and	and	CCONJ
hassl-2980	88	16	behavioral	behavioral	ADJ
hassl-2980	88	17	intentions	intention	NOUN
hassl-2980	88	18	.	.	PUNCT
hassl-2980	89	1	ananthanarayanan	ananthanarayanan	PROPN
hassl-2980	89	2	parasuraman	parasuraman	NOUN
hassl-2980	89	3	et	et	PROPN
hassl-2980	89	4	al	al	PROPN
hassl-2980	89	5	.	.	PROPN
hassl-2980	90	1	(	(	PUNCT
hassl-2980	90	2	2005	2005	NUM
hassl-2980	90	3	)	)	PUNCT
hassl-2980	90	4	developed	develop	VERB
hassl-2980	90	5	a	a	DET
hassl-2980	90	6	scale	scale	NOUN
hassl-2980	90	7	for	for	ADP
hassl-2980	90	8	evaluating	evaluate	VERB
hassl-2980	90	9	the	the	DET
hassl-2980	90	10	quality	quality	NOUN
hassl-2980	90	11	-	-	PUNCT
hassl-2980	90	12	of	of	ADP
hassl-2980	90	13	-	-	PUNCT
hassl-2980	90	14	service	service	NOUN
hassl-2980	90	15	delivery	delivery	NOUN
hassl-2980	90	16	to	to	ADP
hassl-2980	90	17	online	online	ADJ
hassl-2980	90	18	shoppers	shopper	NOUN
hassl-2980	90	19	.	.	PUNCT
hassl-2980	91	1	they	they	PRON
hassl-2980	91	2	created	create	VERB
hassl-2980	91	3	a	a	DET
hassl-2980	91	4	22	22	NUM
hassl-2980	91	5	-	-	PUNCT
hassl-2980	91	6	item	item	NOUN
hassl-2980	91	7	scale	scale	NOUN
hassl-2980	91	8	that	that	PRON
hassl-2980	91	9	measures	measure	VERB
hassl-2980	91	10	four	four	NUM
hassl-2980	91	11	dimensions	dimension	NOUN
hassl-2980	91	12	of	of	ADP
hassl-2980	91	13	electronic	electronic	ADJ
hassl-2980	91	14	service	service	NOUN
hassl-2980	91	15	:	:	PUNCT
hassl-2980	91	16	efficiency	efficiency	NOUN
hassl-2980	91	17	(	(	PUNCT
hassl-2980	91	18	which	which	PRON
hassl-2980	91	19	evaluates	evaluate	VERB
hassl-2980	91	20	the	the	DET
hassl-2980	91	21	ease	ease	NOUN
hassl-2980	91	22	and	and	CCONJ
hassl-2980	91	23	speed	speed	NOUN
hassl-2980	91	24	of	of	ADP
hassl-2980	91	25	assessing	assess	VERB
hassl-2980	91	26	and	and	CCONJ
hassl-2980	91	27	using	use	VERB
hassl-2980	91	28	the	the	DET
hassl-2980	91	29	site	site	NOUN
hassl-2980	91	30	)	)	PUNCT
hassl-2980	91	31	,	,	PUNCT
hassl-2980	91	32	system	system	NOUN
hassl-2980	91	33	availability	availability	NOUN
hassl-2980	91	34	(	(	PUNCT
hassl-2980	91	35	which	which	PRON
hassl-2980	91	36	evaluates	evaluate	VERB
hassl-2980	91	37	the	the	DET
hassl-2980	91	38	technical	technical	ADJ
hassl-2980	91	39	functioning	functioning	NOUN
hassl-2980	91	40	of	of	ADP
hassl-2980	91	41	the	the	DET
hassl-2980	91	42	site	site	NOUN
hassl-2980	91	43	)	)	PUNCT
hassl-2980	91	44	,	,	PUNCT
hassl-2980	91	45	fulfilment	fulfilment	NOUN
hassl-2980	91	46	(	(	PUNCT
hassl-2980	91	47	which	which	PRON
hassl-2980	91	48	measures	measure	VERB
hassl-2980	91	49	the	the	DET
hassl-2980	91	50	extent	extent	NOUN
hassl-2980	91	51	to	to	PART
hassl-2980	91	52	which	which	PRON
hassl-2980	91	53	the	the	DET
hassl-2980	91	54	site	site	NOUN
hassl-2980	91	55	’s	’s	PART
hassl-2980	91	56	promises	promise	NOUN
hassl-2980	91	57	about	about	ADP
hassl-2980	91	58	order	order	NOUN
hassl-2980	91	59	delivery	delivery	NOUN
hassl-2980	91	60	and	and	CCONJ
hassl-2980	91	61	availability	availability	NOUN
hassl-2980	91	62	are	be	AUX
hassl-2980	91	63	fulfilled	fulfil	VERB
hassl-2980	91	64	)	)	PUNCT
hassl-2980	91	65	,	,	PUNCT
hassl-2980	91	66	and	and	CCONJ
hassl-2980	91	67	privacy	privacy	NOUN
hassl-2980	91	68	(	(	PUNCT
hassl-2980	91	69	which	which	PRON
hassl-2980	91	70	measures	measure	VERB
hassl-2980	91	71	the	the	DET
hassl-2980	91	72	degree	degree	NOUN
hassl-2980	91	73	to	to	PART
hassl-2980	91	74	which	which	PRON
hassl-2980	91	75	the	the	DET
hassl-2980	91	76	site	site	NOUN
hassl-2980	91	77	is	be	AUX
hassl-2980	91	78	safe	safe	ADJ
hassl-2980	91	79	and	and	CCONJ
hassl-2980	91	80	the	the	DET
hassl-2980	91	81	level	level	NOUN
hassl-2980	91	82	of	of	ADP
hassl-2980	91	83	protection	protection	NOUN
hassl-2980	91	84	of	of	ADP
hassl-2980	91	85	customer	customer	NOUN
hassl-2980	91	86	information	information	NOUN
hassl-2980	91	87	)	)	PUNCT
hassl-2980	91	88	.	.	PUNCT
hassl-2980	92	1	2.1	2.1	NUM
hassl-2980	92	2	.	.	PUNCT
hassl-2980	92	3	overview	overview	NOUN
hassl-2980	92	4	of	of	ADP
hassl-2980	92	5	customer	customer	NOUN
hassl-2980	92	6	perception	perception	NOUN
hassl-2980	92	7	egan	egan	NOUN
hassl-2980	92	8	(	(	PUNCT
hassl-2980	92	9	2007	2007	NUM
hassl-2980	92	10	)	)	PUNCT
hassl-2980	92	11	describes	describe	VERB
hassl-2980	92	12	perception	perception	NOUN
hassl-2980	92	13	as	as	ADP
hassl-2980	92	14	one	one	NUM
hassl-2980	92	15	of	of	ADP
hassl-2980	92	16	the	the	DET
hassl-2980	92	17	clear	clear	ADJ
hassl-2980	92	18	elements	element	NOUN
hassl-2980	92	19	that	that	PRON
hassl-2980	92	20	affect	affect	VERB
hassl-2980	92	21	customer	customer	NOUN
hassl-2980	92	22	behavior	behavior	NOUN
hassl-2980	92	23	.	.	PUNCT
hassl-2980	93	1	similarly	similarly	ADV
hassl-2980	93	2	,	,	PUNCT
hassl-2980	93	3	danijela	danijela	PROPN
hassl-2980	93	4	et	et	PROPN
hassl-2980	93	5	al	al	PROPN
hassl-2980	93	6	.	.	PROPN
hassl-2980	94	1	(	(	PUNCT
hassl-2980	94	2	2011	2011	NUM
hassl-2980	94	3	)	)	PUNCT
hassl-2980	94	4	describe	describe	VERB
hassl-2980	94	5	perception	perception	NOUN
hassl-2980	94	6	as	as	ADP
hassl-2980	94	7	a	a	DET
hassl-2980	94	8	strong	strong	ADJ
hassl-2980	94	9	influencer	influencer	NOUN
hassl-2980	94	10	of	of	ADP
hassl-2980	94	11	customer	customer	NOUN
hassl-2980	94	12	behavior	behavior	NOUN
hassl-2980	94	13	.	.	PUNCT
hassl-2980	95	1	keller	keller	PROPN
hassl-2980	95	2	(	(	PUNCT
hassl-2980	95	3	2003	2003	NUM
hassl-2980	95	4	)	)	PUNCT
hassl-2980	95	5	describes	describe	VERB
hassl-2980	95	6	perception	perception	NOUN
hassl-2980	95	7	as	as	ADP
hassl-2980	95	8	an	an	DET
hassl-2980	95	9	aspect	aspect	NOUN
hassl-2980	95	10	of	of	ADP
hassl-2980	95	11	consumer	consumer	NOUN
hassl-2980	95	12	behavior	behavior	NOUN
hassl-2980	95	13	,	,	PUNCT
hassl-2980	95	14	which	which	PRON
hassl-2980	95	15	also	also	ADV
hassl-2980	95	16	refers	refer	VERB
hassl-2980	95	17	to	to	ADP
hassl-2980	95	18	the	the	DET
hassl-2980	95	19	manner	manner	NOUN
hassl-2980	95	20	in	in	ADP
hassl-2980	95	21	which	which	PRON
hassl-2980	95	22	a	a	DET
hassl-2980	95	23	customer	customer	NOUN
hassl-2980	95	24	relates	relate	VERB
hassl-2980	95	25	and	and	CCONJ
hassl-2980	95	26	assimilates	assimilate	VERB
hassl-2980	95	27	stimuli	stimulus	NOUN
hassl-2980	95	28	prior	prior	ADV
hassl-2980	95	29	to	to	ADP
hassl-2980	95	30	their	their	PRON
hassl-2980	95	31	buying	buying	NOUN
hassl-2980	95	32	decision	decision	NOUN
hassl-2980	95	33	.	.	PUNCT
hassl-2980	96	1	when	when	SCONJ
hassl-2980	96	2	faced	face	VERB
hassl-2980	96	3	with	with	ADP
hassl-2980	96	4	similar	similar	ADJ
hassl-2980	96	5	circumstances	circumstance	NOUN
hassl-2980	96	6	,	,	PUNCT
hassl-2980	96	7	customers	customer	NOUN
hassl-2980	96	8	may	may	AUX
hassl-2980	96	9	have	have	VERB
hassl-2980	96	10	diverse	diverse	ADJ
hassl-2980	96	11	perspectives	perspective	NOUN
hassl-2980	96	12	(	(	PUNCT
hassl-2980	96	13	dave	dave	PROPN
hassl-2980	96	14	,	,	PUNCT
hassl-2980	96	15	2013	2013	NUM
hassl-2980	96	16	)	)	PUNCT
hassl-2980	96	17	.	.	PUNCT
hassl-2980	97	1	some	some	DET
hassl-2980	97	2	researchers	researcher	NOUN
hassl-2980	97	3	hold	hold	VERB
hassl-2980	97	4	that	that	SCONJ
hassl-2980	97	5	the	the	DET
hassl-2980	97	6	concept	concept	NOUN
hassl-2980	97	7	of	of	ADP
hassl-2980	97	8	customer	customer	NOUN
hassl-2980	97	9	perception	perception	NOUN
hassl-2980	97	10	stems	stem	VERB
hassl-2980	97	11	from	from	ADP
hassl-2980	97	12	their	their	PRON
hassl-2980	97	13	experience	experience	NOUN
hassl-2980	97	14	of	of	ADP
hassl-2980	97	15	the	the	DET
hassl-2980	97	16	stimuli	stimulus	NOUN
hassl-2980	97	17	(	(	PUNCT
hassl-2980	97	18	hawkins	hawkin	NOUN
hassl-2980	97	19	,	,	PUNCT
hassl-2980	97	20	coney	coney	PROPN
hassl-2980	97	21	,	,	PUNCT
hassl-2980	97	22	&	&	CCONJ
hassl-2980	97	23	best	good	ADJ
hassl-2980	97	24	,	,	PUNCT
hassl-2980	97	25	2001	2001	NUM
hassl-2980	97	26	;	;	PUNCT
hassl-2980	97	27	pearson	pearson	PROPN
hassl-2980	97	28	,	,	PUNCT
hassl-2980	97	29	nelson	nelson	PROPN
hassl-2980	97	30	,	,	PUNCT
hassl-2980	97	31	titsworth	titsworth	NOUN
hassl-2980	97	32	,	,	PUNCT
hassl-2980	97	33	&	&	CCONJ
hassl-2980	97	34	harter	harter	PROPN
hassl-2980	97	35	,	,	PUNCT
hassl-2980	97	36	2006	2006	NUM
hassl-2980	97	37	;	;	PUNCT
hassl-2980	97	38	woznlak	woznlak	NOUN
hassl-2980	97	39	,	,	PUNCT
hassl-2980	97	40	2013	2013	NUM
hassl-2980	97	41	;	;	PUNCT
hassl-2980	97	42	yee	yee	PROPN
hassl-2980	97	43	&	&	CCONJ
hassl-2980	97	44	yazdanifard	yazdanifard	PROPN
hassl-2980	97	45	,	,	PUNCT
hassl-2980	97	46	2014	2014	NUM
hassl-2980	97	47	)	)	PUNCT
hassl-2980	97	48	.	.	PUNCT
hassl-2980	98	1	they	they	PRON
hassl-2980	98	2	sought	seek	VERB
hassl-2980	98	3	to	to	PART
hassl-2980	98	4	explain	explain	VERB
hassl-2980	98	5	the	the	DET
hassl-2980	98	6	process	process	NOUN
hassl-2980	98	7	of	of	ADP
hassl-2980	98	8	perception	perception	NOUN
hassl-2980	98	9	as	as	SCONJ
hassl-2980	98	10	it	it	PRON
hassl-2980	98	11	forms	form	VERB
hassl-2980	98	12	an	an	DET
hassl-2980	98	13	important	important	ADJ
hassl-2980	98	14	aspect	aspect	NOUN
hassl-2980	98	15	of	of	ADP
hassl-2980	98	16	consumer	consumer	NOUN
hassl-2980	98	17	behavior	behavior	NOUN
hassl-2980	98	18	.	.	PUNCT
hassl-2980	99	1	humanities	humanity	NOUN
hassl-2980	99	2	and	and	CCONJ
hassl-2980	99	3	social	social	ADJ
hassl-2980	99	4	sciences	science	NOUN
hassl-2980	99	5	letters	letter	NOUN
hassl-2980	99	6	,	,	PUNCT
hassl-2980	99	7	2021	2021	NUM
hassl-2980	99	8	,	,	PUNCT
hassl-2980	99	9	10(2	10(2	NUM
hassl-2980	99	10	):	):	PUNCT
hassl-2980	99	11	149	149	NUM
hassl-2980	99	12	-	-	SYM
hassl-2980	99	13	160	160	NUM
hassl-2980	99	14	152	152	NUM
hassl-2980	99	15	©	©	PROPN
hassl-2980	99	16	2022	2022	NUM
hassl-2980	99	17	conscientia	conscientia	PROPN
hassl-2980	99	18	beam	beam	PROPN
hassl-2980	99	19	.	.	PUNCT
hassl-2980	100	1	all	all	DET
hassl-2980	100	2	rights	right	NOUN
hassl-2980	100	3	reserved	reserve	VERB
hassl-2980	100	4	.	.	PUNCT
hassl-2980	101	1	according	accord	VERB
hassl-2980	101	2	to	to	ADP
hassl-2980	101	3	them	they	PRON
hassl-2980	101	4	,	,	PUNCT
hassl-2980	101	5	perception	perception	NOUN
hassl-2980	101	6	consists	consist	VERB
hassl-2980	101	7	of	of	ADP
hassl-2980	101	8	three	three	NUM
hassl-2980	101	9	phases	phase	NOUN
hassl-2980	101	10	,	,	PUNCT
hassl-2980	101	11	the	the	DET
hassl-2980	101	12	first	first	ADJ
hassl-2980	101	13	phase	phase	NOUN
hassl-2980	101	14	being	be	AUX
hassl-2980	101	15	the	the	DET
hassl-2980	101	16	exposure	exposure	NOUN
hassl-2980	101	17	phase	phase	NOUN
hassl-2980	101	18	followed	follow	VERB
hassl-2980	101	19	by	by	ADP
hassl-2980	101	20	the	the	DET
hassl-2980	101	21	attention	attention	NOUN
hassl-2980	101	22	phase	phase	NOUN
hassl-2980	101	23	and	and	CCONJ
hassl-2980	101	24	the	the	DET
hassl-2980	101	25	interpretation	interpretation	NOUN
hassl-2980	101	26	phase	phase	NOUN
hassl-2980	101	27	,	,	PUNCT
hassl-2980	101	28	respectively	respectively	ADV
hassl-2980	101	29	.	.	PUNCT
hassl-2980	102	1	the	the	DET
hassl-2980	102	2	exposure	exposure	NOUN
hassl-2980	102	3	phase	phase	NOUN
hassl-2980	102	4	occurs	occur	VERB
hassl-2980	102	5	when	when	SCONJ
hassl-2980	102	6	the	the	DET
hassl-2980	102	7	stimuli	stimulus	NOUN
hassl-2980	102	8	appear	appear	VERB
hassl-2980	102	9	within	within	ADP
hassl-2980	102	10	the	the	DET
hassl-2980	102	11	scope	scope	NOUN
hassl-2980	102	12	of	of	ADP
hassl-2980	102	13	one	one	NUM
hassl-2980	102	14	or	or	CCONJ
hassl-2980	102	15	more	more	ADJ
hassl-2980	102	16	of	of	ADP
hassl-2980	102	17	the	the	DET
hassl-2980	102	18	senses	sense	NOUN
hassl-2980	102	19	.	.	PUNCT
hassl-2980	103	1	consumers	consumer	NOUN
hassl-2980	103	2	will	will	AUX
hassl-2980	103	3	seek	seek	VERB
hassl-2980	103	4	information	information	NOUN
hassl-2980	103	5	that	that	PRON
hassl-2980	103	6	will	will	AUX
hassl-2980	103	7	aid	aid	VERB
hassl-2980	103	8	the	the	DET
hassl-2980	103	9	achievement	achievement	NOUN
hassl-2980	103	10	of	of	ADP
hassl-2980	103	11	goals	goal	NOUN
hassl-2980	103	12	and	and	CCONJ
hassl-2980	103	13	satisfaction	satisfaction	NOUN
hassl-2980	103	14	of	of	ADP
hassl-2980	103	15	desire	desire	NOUN
hassl-2980	103	16	.	.	PUNCT
hassl-2980	104	1	once	once	ADV
hassl-2980	104	2	the	the	DET
hassl-2980	104	3	sensory	sensory	ADJ
hassl-2980	104	4	organs	organ	NOUN
hassl-2980	104	5	sense	sense	VERB
hassl-2980	104	6	the	the	DET
hassl-2980	104	7	stimuli	stimulus	NOUN
hassl-2980	104	8	,	,	PUNCT
hassl-2980	104	9	impulses	impulse	NOUN
hassl-2980	104	10	are	be	AUX
hassl-2980	104	11	then	then	ADV
hassl-2980	104	12	sent	send	VERB
hassl-2980	104	13	to	to	ADP
hassl-2980	104	14	the	the	DET
hassl-2980	104	15	brain	brain	NOUN
hassl-2980	104	16	prior	prior	ADV
hassl-2980	104	17	to	to	ADP
hassl-2980	104	18	the	the	DET
hassl-2980	104	19	attention	attention	NOUN
hassl-2980	104	20	phase	phase	NOUN
hassl-2980	104	21	(	(	PUNCT
hassl-2980	104	22	yee	yee	PROPN
hassl-2980	104	23	&	&	CCONJ
hassl-2980	104	24	yazdanifard	yazdanifard	PROPN
hassl-2980	104	25	,	,	PUNCT
hassl-2980	104	26	2014	2014	NUM
hassl-2980	104	27	)	)	PUNCT
hassl-2980	104	28	.	.	PUNCT
hassl-2980	105	1	in	in	ADP
hassl-2980	105	2	the	the	DET
hassl-2980	105	3	attention	attention	NOUN
hassl-2980	105	4	phase	phase	NOUN
hassl-2980	105	5	,	,	PUNCT
hassl-2980	105	6	the	the	DET
hassl-2980	105	7	stimuli	stimulus	NOUN
hassl-2980	105	8	are	be	AUX
hassl-2980	105	9	allotted	allot	VERB
hassl-2980	105	10	mental	mental	ADJ
hassl-2980	105	11	capacity	capacity	NOUN
hassl-2980	105	12	.	.	PUNCT
hassl-2980	106	1	after	after	ADP
hassl-2980	106	2	choosing	choose	VERB
hassl-2980	106	3	what	what	PRON
hassl-2980	106	4	stimulus	stimulus	NOUN
hassl-2980	106	5	they	they	PRON
hassl-2980	106	6	want	want	VERB
hassl-2980	106	7	to	to	PART
hassl-2980	106	8	be	be	AUX
hassl-2980	106	9	exposed	expose	VERB
hassl-2980	106	10	to	to	ADP
hassl-2980	106	11	,	,	PUNCT
hassl-2980	106	12	consumers	consumer	NOUN
hassl-2980	106	13	pay	pay	VERB
hassl-2980	106	14	attention	attention	NOUN
hassl-2980	106	15	to	to	ADP
hassl-2980	106	16	particular	particular	ADJ
hassl-2980	106	17	characteristics	characteristic	NOUN
hassl-2980	106	18	of	of	ADP
hassl-2980	106	19	the	the	DET
hassl-2980	106	20	stimuli	stimulus	NOUN
hassl-2980	106	21	that	that	PRON
hassl-2980	106	22	are	be	AUX
hassl-2980	106	23	within	within	ADP
hassl-2980	106	24	the	the	DET
hassl-2980	106	25	range	range	NOUN
hassl-2980	106	26	of	of	ADP
hassl-2980	106	27	exposure	exposure	NOUN
hassl-2980	106	28	.	.	PUNCT
hassl-2980	107	1	the	the	DET
hassl-2980	107	2	brain	brain	NOUN
hassl-2980	107	3	processes	process	VERB
hassl-2980	107	4	the	the	DET
hassl-2980	107	5	stimuli	stimulus	NOUN
hassl-2980	107	6	during	during	ADP
hassl-2980	107	7	the	the	DET
hassl-2980	107	8	attention	attention	NOUN
hassl-2980	107	9	phase	phase	NOUN
hassl-2980	107	10	(	(	PUNCT
hassl-2980	107	11	woznlak	woznlak	NOUN
hassl-2980	107	12	,	,	PUNCT
hassl-2980	107	13	2013	2013	NUM
hassl-2980	107	14	)	)	PUNCT
hassl-2980	107	15	.	.	PUNCT
hassl-2980	108	1	the	the	DET
hassl-2980	108	2	concluding	concluding	NOUN
hassl-2980	108	3	phase	phase	NOUN
hassl-2980	108	4	in	in	ADP
hassl-2980	108	5	the	the	DET
hassl-2980	108	6	perception	perception	NOUN
hassl-2980	108	7	process	process	NOUN
hassl-2980	108	8	is	be	AUX
hassl-2980	108	9	the	the	DET
hassl-2980	108	10	interpretation	interpretation	NOUN
hassl-2980	108	11	,	,	PUNCT
hassl-2980	108	12	or	or	CCONJ
hassl-2980	108	13	sensation	sensation	NOUN
hassl-2980	108	14	,	,	PUNCT
hassl-2980	108	15	phase	phase	NOUN
hassl-2980	108	16	.	.	PUNCT
hassl-2980	109	1	this	this	PRON
hassl-2980	109	2	occurs	occur	VERB
hassl-2980	109	3	when	when	SCONJ
hassl-2980	109	4	the	the	DET
hassl-2980	109	5	consumer	consumer	NOUN
hassl-2980	109	6	has	have	AUX
hassl-2980	109	7	gained	gain	VERB
hassl-2980	109	8	cognition	cognition	NOUN
hassl-2980	109	9	and	and	CCONJ
hassl-2980	109	10	comprehension	comprehension	NOUN
hassl-2980	109	11	of	of	ADP
hassl-2980	109	12	the	the	DET
hassl-2980	109	13	information	information	NOUN
hassl-2980	109	14	generated	generate	VERB
hassl-2980	109	15	by	by	ADP
hassl-2980	109	16	the	the	DET
hassl-2980	109	17	stimulus	stimulus	NOUN
hassl-2980	109	18	.	.	PUNCT
hassl-2980	110	1	in	in	ADP
hassl-2980	110	2	this	this	DET
hassl-2980	110	3	phase	phase	NOUN
hassl-2980	110	4	,	,	PUNCT
hassl-2980	110	5	the	the	DET
hassl-2980	110	6	mind	mind	NOUN
hassl-2980	110	7	construes	construe	VERB
hassl-2980	110	8	the	the	DET
hassl-2980	110	9	stimuli	stimulus	NOUN
hassl-2980	110	10	in	in	ADP
hassl-2980	110	11	accordance	accordance	NOUN
hassl-2980	110	12	with	with	ADP
hassl-2980	110	13	the	the	DET
hassl-2980	110	14	consumer	consumer	NOUN
hassl-2980	110	15	’s	’s	PART
hassl-2980	110	16	frame	frame	NOUN
hassl-2980	110	17	of	of	ADP
hassl-2980	110	18	reference	reference	NOUN
hassl-2980	110	19	,	,	PUNCT
hassl-2980	110	20	past	past	ADJ
hassl-2980	110	21	experiences	experience	NOUN
hassl-2980	110	22	and	and	CCONJ
hassl-2980	110	23	wants	want	VERB
hassl-2980	110	24	(	(	PUNCT
hassl-2980	110	25	solaman	solaman	ADJ
hassl-2980	110	26	,	,	PUNCT
hassl-2980	110	27	bamossy	bamossy	NOUN
hassl-2980	110	28	,	,	PUNCT
hassl-2980	110	29	askegaard	askegaard	ADV
hassl-2980	110	30	,	,	PUNCT
hassl-2980	110	31	&	&	CCONJ
hassl-2980	110	32	hogg	hogg	PROPN
hassl-2980	110	33	,	,	PUNCT
hassl-2980	110	34	2009	2009	NUM
hassl-2980	110	35	)	)	PUNCT
hassl-2980	110	36	.	.	PUNCT
hassl-2980	111	1	in	in	ADP
hassl-2980	111	2	this	this	DET
hassl-2980	111	3	paper	paper	NOUN
hassl-2980	111	4	,	,	PUNCT
hassl-2980	111	5	the	the	DET
hassl-2980	111	6	stimuli	stimulus	NOUN
hassl-2980	111	7	refer	refer	VERB
hassl-2980	111	8	to	to	ADP
hassl-2980	111	9	the	the	DET
hassl-2980	111	10	service	service	NOUN
hassl-2980	111	11	delivery	delivery	NOUN
hassl-2980	111	12	of	of	ADP
hassl-2980	111	13	the	the	DET
hassl-2980	111	14	online	online	ADJ
hassl-2980	111	15	retailers	retailer	NOUN
hassl-2980	111	16	.	.	PUNCT
hassl-2980	112	1	according	accord	VERB
hassl-2980	112	2	to	to	ADP
hassl-2980	112	3	wilson	wilson	PROPN
hassl-2980	112	4	,	,	PUNCT
hassl-2980	112	5	zeithaml	zeithaml	PROPN
hassl-2980	112	6	,	,	PUNCT
hassl-2980	112	7	bitner	bitner	NOUN
hassl-2980	112	8	,	,	PUNCT
hassl-2980	112	9	&	&	CCONJ
hassl-2980	112	10	gremler	gremler	PROPN
hassl-2980	112	11	(	(	PUNCT
hassl-2980	112	12	2008	2008	NUM
hassl-2980	112	13	)	)	PUNCT
hassl-2980	112	14	,	,	PUNCT
hassl-2980	112	15	good	good	ADJ
hassl-2980	112	16	service	service	NOUN
hassl-2980	112	17	quality	quality	NOUN
hassl-2980	112	18	is	be	AUX
hassl-2980	112	19	key	key	ADJ
hassl-2980	112	20	to	to	ADP
hassl-2980	112	21	making	make	VERB
hassl-2980	112	22	an	an	DET
hassl-2980	112	23	enterprise	enterprise	NOUN
hassl-2980	112	24	successful	successful	ADJ
hassl-2980	112	25	.	.	PUNCT
hassl-2980	113	1	similarly	similarly	ADV
hassl-2980	113	2	,	,	PUNCT
hassl-2980	113	3	nair	nair	PROPN
hassl-2980	113	4	&	&	CCONJ
hassl-2980	113	5	nair	nair	PROPN
hassl-2980	113	6	(	(	PUNCT
hassl-2980	113	7	2013	2013	NUM
hassl-2980	113	8	)	)	PUNCT
hassl-2980	113	9	argue	argue	VERB
hassl-2980	113	10	that	that	SCONJ
hassl-2980	113	11	a	a	DET
hassl-2980	113	12	customer	customer	NOUN
hassl-2980	113	13	’s	’s	PART
hassl-2980	113	14	perception	perception	NOUN
hassl-2980	113	15	of	of	ADP
hassl-2980	113	16	the	the	DET
hassl-2980	113	17	service	service	NOUN
hassl-2980	113	18	appraises	appraise	VERB
hassl-2980	113	19	the	the	DET
hassl-2980	113	20	success	success	NOUN
hassl-2980	113	21	of	of	ADP
hassl-2980	113	22	the	the	DET
hassl-2980	113	23	service	service	NOUN
hassl-2980	113	24	.	.	PUNCT
hassl-2980	114	1	in	in	ADP
hassl-2980	114	2	their	their	PRON
hassl-2980	114	3	study	study	NOUN
hassl-2980	114	4	of	of	ADP
hassl-2980	114	5	the	the	DET
hassl-2980	114	6	service	service	NOUN
hassl-2980	114	7	quality	quality	NOUN
hassl-2980	114	8	of	of	ADP
hassl-2980	114	9	commercial	commercial	ADJ
hassl-2980	114	10	banks	bank	NOUN
hassl-2980	114	11	,	,	PUNCT
hassl-2980	114	12	they	they	PRON
hassl-2980	114	13	drew	draw	VERB
hassl-2980	114	14	the	the	DET
hassl-2980	114	15	following	following	ADJ
hassl-2980	114	16	conclusions	conclusion	NOUN
hassl-2980	114	17	:	:	PUNCT
hassl-2980	114	18	“	"	PUNCT
hassl-2980	114	19	with	with	ADP
hassl-2980	114	20	better	well	ADJ
hassl-2980	114	21	understanding	understanding	NOUN
hassl-2980	114	22	of	of	ADP
hassl-2980	114	23	customer	customer	NOUN
hassl-2980	114	24	’s	’s	PART
hassl-2980	114	25	perceptions	perception	NOUN
hassl-2980	114	26	,	,	PUNCT
hassl-2980	114	27	banks	bank	NOUN
hassl-2980	114	28	can	can	AUX
hassl-2980	114	29	determine	determine	VERB
hassl-2980	114	30	the	the	DET
hassl-2980	114	31	actions	action	NOUN
hassl-2980	114	32	required	require	VERB
hassl-2980	114	33	to	to	PART
hassl-2980	114	34	meet	meet	VERB
hassl-2980	114	35	the	the	DET
hassl-2980	114	36	customers	customer	NOUN
hassl-2980	114	37	’	'	PUNCT
hassl-2980	114	38	needs	need	NOUN
hassl-2980	114	39	.	.	PUNCT
hassl-2980	115	1	they	they	PRON
hassl-2980	115	2	can	can	AUX
hassl-2980	115	3	identify	identify	VERB
hassl-2980	115	4	their	their	PRON
hassl-2980	115	5	own	own	ADJ
hassl-2980	115	6	strengths	strength	NOUN
hassl-2980	115	7	and	and	CCONJ
hassl-2980	115	8	weaknesses	weakness	NOUN
hassl-2980	115	9	,	,	PUNCT
hassl-2980	115	10	where	where	SCONJ
hassl-2980	115	11	they	they	PRON
hassl-2980	115	12	stand	stand	VERB
hassl-2980	115	13	in	in	ADP
hassl-2980	115	14	comparison	comparison	NOUN
hassl-2980	115	15	to	to	ADP
hassl-2980	115	16	their	their	PRON
hassl-2980	115	17	competitors	competitor	NOUN
hassl-2980	115	18	,	,	PUNCT
hassl-2980	115	19	chart	chart	VERB
hassl-2980	115	20	out	out	ADP
hassl-2980	115	21	the	the	DET
hassl-2980	115	22	path	path	NOUN
hassl-2980	115	23	for	for	ADP
hassl-2980	115	24	further	further	ADJ
hassl-2980	115	25	progress	progress	NOUN
hassl-2980	115	26	and	and	CCONJ
hassl-2980	115	27	improvement	improvement	NOUN
hassl-2980	115	28	”	"	PUNCT
hassl-2980	115	29	(	(	PUNCT
hassl-2980	115	30	p.	p.	NOUN
hassl-2980	115	31	46	46	NUM
hassl-2980	115	32	)	)	PUNCT
hassl-2980	115	33	.	.	PUNCT
hassl-2980	116	1	the	the	DET
hassl-2980	116	2	researcher	researcher	NOUN
hassl-2980	116	3	will	will	AUX
hassl-2980	116	4	also	also	ADV
hassl-2980	116	5	seek	seek	VERB
hassl-2980	116	6	to	to	PART
hassl-2980	116	7	determine	determine	VERB
hassl-2980	116	8	the	the	DET
hassl-2980	116	9	customers	customer	NOUN
hassl-2980	116	10	’	’	PART
hassl-2980	116	11	perceptions	perception	NOUN
hassl-2980	116	12	of	of	ADP
hassl-2980	116	13	service	service	NOUN
hassl-2980	116	14	delivered	deliver	VERB
hassl-2980	116	15	by	by	ADP
hassl-2980	116	16	online	online	ADJ
hassl-2980	116	17	retailers	retailer	NOUN
hassl-2980	116	18	in	in	ADP
hassl-2980	116	19	addition	addition	NOUN
hassl-2980	116	20	to	to	ADP
hassl-2980	116	21	identifying	identify	VERB
hassl-2980	116	22	the	the	DET
hassl-2980	116	23	strengths	strength	NOUN
hassl-2980	116	24	and	and	CCONJ
hassl-2980	116	25	weaknesses	weakness	NOUN
hassl-2980	116	26	of	of	ADP
hassl-2980	116	27	this	this	DET
hassl-2980	116	28	service	service	NOUN
hassl-2980	116	29	delivery	delivery	NOUN
hassl-2980	116	30	.	.	PUNCT
hassl-2980	117	1	2.2	2.2	NUM
hassl-2980	117	2	.	.	PUNCT
hassl-2980	117	3	concept	concept	NOUN
hassl-2980	117	4	of	of	ADP
hassl-2980	117	5	quality	quality	NOUN
hassl-2980	117	6	there	there	PRON
hassl-2980	117	7	is	be	VERB
hassl-2980	117	8	extensive	extensive	ADJ
hassl-2980	117	9	literature	literature	NOUN
hassl-2980	117	10	that	that	PRON
hassl-2980	117	11	attempts	attempt	VERB
hassl-2980	117	12	to	to	PART
hassl-2980	117	13	explain	explain	VERB
hassl-2980	117	14	the	the	DET
hassl-2980	117	15	concept	concept	NOUN
hassl-2980	117	16	of	of	ADP
hassl-2980	117	17	quality	quality	NOUN
hassl-2980	117	18	.	.	PUNCT
hassl-2980	118	1	however	however	ADV
hassl-2980	118	2	,	,	PUNCT
hassl-2980	118	3	it	it	PRON
hassl-2980	118	4	is	be	AUX
hassl-2980	118	5	important	important	ADJ
hassl-2980	118	6	to	to	PART
hassl-2980	118	7	note	note	VERB
hassl-2980	118	8	that	that	SCONJ
hassl-2980	118	9	,	,	PUNCT
hassl-2980	118	10	despite	despite	SCONJ
hassl-2980	118	11	attempts	attempt	NOUN
hassl-2980	118	12	to	to	PART
hassl-2980	118	13	define	define	VERB
hassl-2980	118	14	quality	quality	NOUN
hassl-2980	118	15	,	,	PUNCT
hassl-2980	118	16	describing	describe	VERB
hassl-2980	118	17	and	and	CCONJ
hassl-2980	118	18	assessing	assess	VERB
hassl-2980	118	19	quality	quality	NOUN
hassl-2980	118	20	has	have	AUX
hassl-2980	118	21	been	be	AUX
hassl-2980	118	22	problematic	problematic	ADJ
hassl-2980	118	23	for	for	ADP
hassl-2980	118	24	many	many	ADJ
hassl-2980	118	25	scholars	scholar	NOUN
hassl-2980	118	26	(	(	PUNCT
hassl-2980	118	27	munroe	munroe	PROPN
hassl-2980	118	28	&	&	CCONJ
hassl-2980	118	29	krishnan	krishnan	PROPN
hassl-2980	118	30	,	,	PUNCT
hassl-2980	118	31	1983	1983	NUM
hassl-2980	118	32	)	)	PUNCT
hassl-2980	118	33	.	.	PUNCT
hassl-2980	119	1	crosby	crosby	PROPN
hassl-2980	119	2	(	(	PUNCT
hassl-2980	119	3	1979	1979	NUM
hassl-2980	119	4	)	)	PUNCT
hassl-2980	119	5	went	go	VERB
hassl-2980	119	6	further	far	ADV
hassl-2980	119	7	and	and	CCONJ
hassl-2980	119	8	stated	state	VERB
hassl-2980	119	9	that	that	SCONJ
hassl-2980	119	10	quality	quality	NOUN
hassl-2980	119	11	and	and	CCONJ
hassl-2980	119	12	its	its	PRON
hassl-2980	119	13	requisites	requisite	NOUN
hassl-2980	119	14	are	be	AUX
hassl-2980	119	15	not	not	PART
hassl-2980	119	16	clearly	clearly	ADV
hassl-2980	119	17	expressed	express	VERB
hassl-2980	119	18	by	by	ADP
hassl-2980	119	19	consumers	consumer	NOUN
hassl-2980	119	20	.	.	PUNCT
hassl-2980	120	1	similarly	similarly	ADV
hassl-2980	120	2	,	,	PUNCT
hassl-2980	120	3	parasuraman	parasuraman	NOUN
hassl-2980	120	4	.	.	PROPN
hassl-2980	120	5	,	,	PUNCT
hassl-2980	120	6	zeithaml	zeithaml	PROPN
hassl-2980	120	7	,	,	PUNCT
hassl-2980	120	8	&	&	CCONJ
hassl-2980	120	9	berry	berry	PROPN
hassl-2980	120	10	(	(	PUNCT
hassl-2980	120	11	1985	1985	NUM
hassl-2980	120	12	)	)	PUNCT
hassl-2980	120	13	argue	argue	VERB
hassl-2980	120	14	that	that	SCONJ
hassl-2980	120	15	quality	quality	NOUN
hassl-2980	120	16	is	be	AUX
hassl-2980	120	17	an	an	DET
hassl-2980	120	18	abstract	abstract	ADJ
hassl-2980	120	19	and	and	CCONJ
hassl-2980	120	20	intangible	intangible	ADJ
hassl-2980	120	21	concept	concept	NOUN
hassl-2980	120	22	.	.	PUNCT
hassl-2980	121	1	they	they	PRON
hassl-2980	121	2	explained	explain	VERB
hassl-2980	121	3	further	far	ADV
hassl-2980	121	4	that	that	SCONJ
hassl-2980	121	5	,	,	PUNCT
hassl-2980	121	6	despite	despite	SCONJ
hassl-2980	121	7	the	the	DET
hassl-2980	121	8	difficulty	difficulty	NOUN
hassl-2980	121	9	involved	involve	VERB
hassl-2980	121	10	in	in	ADP
hassl-2980	121	11	defining	define	VERB
hassl-2980	121	12	the	the	DET
hassl-2980	121	13	constituent	constituent	ADJ
hassl-2980	121	14	elements	element	NOUN
hassl-2980	121	15	of	of	ADP
hassl-2980	121	16	quality	quality	NOUN
hassl-2980	121	17	,	,	PUNCT
hassl-2980	121	18	its	its	PRON
hassl-2980	121	19	significance	significance	NOUN
hassl-2980	121	20	to	to	ADP
hassl-2980	121	21	firms	firm	NOUN
hassl-2980	121	22	could	could	AUX
hassl-2980	121	23	not	not	PART
hassl-2980	121	24	be	be	AUX
hassl-2980	121	25	overestimated	overestimate	VERB
hassl-2980	121	26	.	.	PUNCT
hassl-2980	122	1	in	in	ADP
hassl-2980	122	2	addition	addition	NOUN
hassl-2980	122	3	,	,	PUNCT
hassl-2980	122	4	abukhalifeh	abukhalifeh	PROPN
hassl-2980	122	5	&	&	CCONJ
hassl-2980	122	6	mat	mat	PROPN
hassl-2980	122	7	(	(	PUNCT
hassl-2980	122	8	2014	2014	NUM
hassl-2980	122	9	)	)	PUNCT
hassl-2980	122	10	argue	argue	VERB
hassl-2980	122	11	that	that	SCONJ
hassl-2980	122	12	quality	quality	NOUN
hassl-2980	122	13	would	would	AUX
hassl-2980	122	14	remain	remain	VERB
hassl-2980	122	15	a	a	DET
hassl-2980	122	16	subject	subject	NOUN
hassl-2980	122	17	for	for	ADP
hassl-2980	122	18	debate	debate	NOUN
hassl-2980	122	19	and	and	CCONJ
hassl-2980	122	20	research	research	NOUN
hassl-2980	122	21	.	.	PUNCT
hassl-2980	123	1	one	one	PRON
hassl-2980	123	2	could	could	AUX
hassl-2980	123	3	thus	thus	ADV
hassl-2980	123	4	draw	draw	VERB
hassl-2980	123	5	from	from	ADP
hassl-2980	123	6	these	these	PRON
hassl-2980	123	7	that	that	DET
hassl-2980	123	8	quality	quality	NOUN
hassl-2980	123	9	is	be	AUX
hassl-2980	123	10	difficult	difficult	ADJ
hassl-2980	123	11	to	to	PART
hassl-2980	123	12	conceptualize	conceptualize	VERB
hassl-2980	123	13	.	.	PUNCT
hassl-2980	124	1	originally	originally	ADV
hassl-2980	124	2	,	,	PUNCT
hassl-2980	124	3	definitions	definition	NOUN
hassl-2980	124	4	of	of	ADP
hassl-2980	124	5	quality	quality	NOUN
hassl-2980	124	6	were	be	AUX
hassl-2980	124	7	associated	associate	VERB
hassl-2980	124	8	with	with	ADP
hassl-2980	124	9	tangible	tangible	ADJ
hassl-2980	124	10	products	product	NOUN
hassl-2980	124	11	.	.	PUNCT
hassl-2980	125	1	crosby	crosby	PROPN
hassl-2980	125	2	(	(	PUNCT
hassl-2980	125	3	1979	1979	NUM
hassl-2980	125	4	)	)	PUNCT
hassl-2980	125	5	defines	define	VERB
hassl-2980	125	6	quality	quality	NOUN
hassl-2980	125	7	as	as	ADP
hassl-2980	125	8	the	the	DET
hassl-2980	125	9	correspondence	correspondence	NOUN
hassl-2980	125	10	to	to	ADP
hassl-2980	125	11	requisites	requisite	NOUN
hassl-2980	125	12	.	.	PUNCT
hassl-2980	126	1	this	this	DET
hassl-2980	126	2	opinion	opinion	NOUN
hassl-2980	126	3	is	be	AUX
hassl-2980	126	4	maintained	maintain	VERB
hassl-2980	126	5	by	by	ADP
hassl-2980	126	6	juran	juran	NOUN
hassl-2980	126	7	&	&	CCONJ
hassl-2980	126	8	gryna	gryna	PROPN
hassl-2980	126	9	(	(	PUNCT
hassl-2980	126	10	1988	1988	NUM
hassl-2980	126	11	)	)	PUNCT
hassl-2980	126	12	who	who	PRON
hassl-2980	126	13	define	define	VERB
hassl-2980	126	14	quality	quality	NOUN
hassl-2980	126	15	from	from	ADP
hassl-2980	126	16	the	the	DET
hassl-2980	126	17	perspective	perspective	NOUN
hassl-2980	126	18	of	of	ADP
hassl-2980	126	19	suitability	suitability	NOUN
hassl-2980	126	20	for	for	ADP
hassl-2980	126	21	use	use	NOUN
hassl-2980	126	22	.	.	PUNCT
hassl-2980	127	1	later	later	ADJ
hassl-2980	127	2	definitions	definition	NOUN
hassl-2980	127	3	introduced	introduce	VERB
hassl-2980	127	4	the	the	DET
hassl-2980	127	5	concept	concept	NOUN
hassl-2980	127	6	that	that	PRON
hassl-2980	127	7	views	view	VERB
hassl-2980	127	8	the	the	DET
hassl-2980	127	9	quality	quality	NOUN
hassl-2980	127	10	of	of	ADP
hassl-2980	127	11	products	product	NOUN
hassl-2980	127	12	and	and	CCONJ
hassl-2980	127	13	services	service	NOUN
hassl-2980	127	14	from	from	ADP
hassl-2980	127	15	the	the	DET
hassl-2980	127	16	standpoint	standpoint	NOUN
hassl-2980	127	17	of	of	ADP
hassl-2980	127	18	the	the	DET
hassl-2980	127	19	quality	quality	NOUN
hassl-2980	127	20	of	of	ADP
hassl-2980	127	21	the	the	DET
hassl-2980	127	22	overall	overall	ADJ
hassl-2980	127	23	production	production	NOUN
hassl-2980	127	24	and	and	CCONJ
hassl-2980	127	25	consumption	consumption	NOUN
hassl-2980	127	26	process	process	NOUN
hassl-2980	127	27	.	.	PUNCT
hassl-2980	128	1	feigenbaum	feigenbaum	ADJ
hassl-2980	128	2	(	(	PUNCT
hassl-2980	128	3	1991	1991	NUM
hassl-2980	128	4	)	)	PUNCT
hassl-2980	128	5	defined	define	VERB
hassl-2980	128	6	quality	quality	NOUN
hassl-2980	128	7	of	of	ADP
hassl-2980	128	8	products	product	NOUN
hassl-2980	128	9	or	or	CCONJ
hassl-2980	128	10	services	service	NOUN
hassl-2980	128	11	as	as	ADP
hassl-2980	128	12	their	their	PRON
hassl-2980	128	13	features	feature	NOUN
hassl-2980	128	14	within	within	ADP
hassl-2980	128	15	the	the	DET
hassl-2980	128	16	sphere	sphere	NOUN
hassl-2980	128	17	of	of	ADP
hassl-2980	128	18	marketing	marketing	NOUN
hassl-2980	128	19	,	,	PUNCT
hassl-2980	128	20	engineering	engineering	NOUN
hassl-2980	128	21	,	,	PUNCT
hassl-2980	128	22	manufacturing	manufacturing	NOUN
hassl-2980	128	23	and	and	CCONJ
hassl-2980	128	24	maintenance	maintenance	NOUN
hassl-2980	128	25	that	that	PRON
hassl-2980	128	26	are	be	AUX
hassl-2980	128	27	geared	gear	VERB
hassl-2980	128	28	towards	towards	ADP
hassl-2980	128	29	meeting	meet	VERB
hassl-2980	128	30	the	the	DET
hassl-2980	128	31	expectations	expectation	NOUN
hassl-2980	128	32	of	of	ADP
hassl-2980	128	33	customers	customer	NOUN
hassl-2980	128	34	.	.	PUNCT
hassl-2980	129	1	in	in	ADP
hassl-2980	129	2	addition	addition	NOUN
hassl-2980	129	3	,	,	PUNCT
hassl-2980	129	4	the	the	DET
hassl-2980	129	5	ensuing	ensue	VERB
hassl-2980	129	6	development	development	NOUN
hassl-2980	129	7	was	be	AUX
hassl-2980	129	8	typified	typify	VERB
hassl-2980	129	9	by	by	ADP
hassl-2980	129	10	a	a	DET
hassl-2980	129	11	change	change	NOUN
hassl-2980	129	12	towards	towards	ADP
hassl-2980	129	13	service	service	NOUN
hassl-2980	129	14	quality	quality	NOUN
hassl-2980	129	15	of	of	ADP
hassl-2980	129	16	intangible	intangible	ADJ
hassl-2980	129	17	products	product	NOUN
hassl-2980	129	18	together	together	ADV
hassl-2980	129	19	with	with	ADP
hassl-2980	129	20	an	an	DET
hassl-2980	129	21	increase	increase	NOUN
hassl-2980	129	22	in	in	ADP
hassl-2980	129	23	the	the	DET
hassl-2980	129	24	importance	importance	NOUN
hassl-2980	129	25	of	of	ADP
hassl-2980	129	26	services	service	NOUN
hassl-2980	129	27	in	in	ADP
hassl-2980	129	28	the	the	DET
hassl-2980	129	29	economy	economy	NOUN
hassl-2980	129	30	as	as	SCONJ
hassl-2980	129	31	quality	quality	NOUN
hassl-2980	129	32	began	begin	VERB
hassl-2980	129	33	to	to	PART
hassl-2980	129	34	have	have	VERB
hassl-2980	129	35	an	an	DET
hassl-2980	129	36	increased	increase	VERB
hassl-2980	129	37	significance	significance	NOUN
hassl-2980	129	38	in	in	ADP
hassl-2980	129	39	the	the	DET
hassl-2980	129	40	service	service	NOUN
hassl-2980	129	41	sector	sector	NOUN
hassl-2980	129	42	.	.	PUNCT
hassl-2980	130	1	there	there	PRON
hassl-2980	130	2	is	be	VERB
hassl-2980	130	3	a	a	DET
hassl-2980	130	4	distinction	distinction	NOUN
hassl-2980	130	5	,	,	PUNCT
hassl-2980	130	6	however	however	ADV
hassl-2980	130	7	,	,	PUNCT
hassl-2980	130	8	between	between	ADP
hassl-2980	130	9	the	the	DET
hassl-2980	130	10	quality	quality	NOUN
hassl-2980	130	11	of	of	ADP
hassl-2980	130	12	a	a	DET
hassl-2980	130	13	product	product	NOUN
hassl-2980	130	14	and	and	CCONJ
hassl-2980	130	15	that	that	PRON
hassl-2980	130	16	of	of	ADP
hassl-2980	130	17	a	a	DET
hassl-2980	130	18	service	service	NOUN
hassl-2980	130	19	.	.	PUNCT
hassl-2980	131	1	the	the	DET
hassl-2980	131	2	quality	quality	NOUN
hassl-2980	131	3	of	of	ADP
hassl-2980	131	4	a	a	DET
hassl-2980	131	5	product	product	NOUN
hassl-2980	131	6	takes	take	VERB
hassl-2980	131	7	into	into	ADP
hassl-2980	131	8	consideration	consideration	NOUN
hassl-2980	131	9	objectively	objectively	ADV
hassl-2980	131	10	established	establish	VERB
hassl-2980	131	11	standards	standard	NOUN
hassl-2980	131	12	,	,	PUNCT
hassl-2980	131	13	while	while	SCONJ
hassl-2980	131	14	subjectivity	subjectivity	NOUN
hassl-2980	131	15	plays	play	VERB
hassl-2980	131	16	an	an	DET
hassl-2980	131	17	important	important	ADJ
hassl-2980	131	18	role	role	NOUN
hassl-2980	131	19	in	in	ADP
hassl-2980	131	20	determining	determine	VERB
hassl-2980	131	21	the	the	DET
hassl-2980	131	22	quality	quality	NOUN
hassl-2980	131	23	of	of	ADP
hassl-2980	131	24	a	a	DET
hassl-2980	131	25	service	service	NOUN
hassl-2980	131	26	(	(	PUNCT
hassl-2980	131	27	becser	becser	NOUN
hassl-2980	131	28	,	,	PUNCT
hassl-2980	131	29	2007	2007	NUM
hassl-2980	131	30	)	)	PUNCT
hassl-2980	131	31	.	.	PUNCT
hassl-2980	132	1	garvin	garvin	PROPN
hassl-2980	132	2	(	(	PUNCT
hassl-2980	132	3	1988	1988	NUM
hassl-2980	132	4	)	)	PUNCT
hassl-2980	132	5	outlined	outline	VERB
hassl-2980	132	6	five	five	NUM
hassl-2980	132	7	approaches	approach	NOUN
hassl-2980	132	8	in	in	ADP
hassl-2980	132	9	defining	define	VERB
hassl-2980	132	10	quality	quality	NOUN
hassl-2980	132	11	,	,	PUNCT
hassl-2980	132	12	including	include	VERB
hassl-2980	132	13	the	the	DET
hassl-2980	132	14	transcendent	transcendent	ADJ
hassl-2980	132	15	method	method	NOUN
hassl-2980	132	16	(	(	PUNCT
hassl-2980	132	17	which	which	PRON
hassl-2980	132	18	is	be	AUX
hassl-2980	132	19	linked	link	VERB
hassl-2980	132	20	with	with	ADP
hassl-2980	132	21	perception	perception	NOUN
hassl-2980	132	22	)	)	PUNCT
hassl-2980	132	23	,	,	PUNCT
hassl-2980	132	24	the	the	DET
hassl-2980	132	25	product	product	NOUN
hassl-2980	132	26	-	-	PUNCT
hassl-2980	132	27	based	base	VERB
hassl-2980	132	28	method	method	NOUN
hassl-2980	132	29	(	(	PUNCT
hassl-2980	132	30	which	which	PRON
hassl-2980	132	31	highlights	highlight	VERB
hassl-2980	132	32	the	the	DET
hassl-2980	132	33	presence	presence	NOUN
hassl-2980	132	34	or	or	CCONJ
hassl-2980	132	35	absence	absence	NOUN
hassl-2980	132	36	of	of	ADP
hassl-2980	132	37	certain	certain	ADJ
hassl-2980	132	38	features	feature	NOUN
hassl-2980	132	39	)	)	PUNCT
hassl-2980	132	40	,	,	PUNCT
hassl-2980	132	41	the	the	DET
hassl-2980	132	42	manufacturing	manufacturing	NOUN
hassl-2980	132	43	-	-	PUNCT
hassl-2980	132	44	based	base	VERB
hassl-2980	132	45	method	method	NOUN
hassl-2980	132	46	(	(	PUNCT
hassl-2980	132	47	that	that	PRON
hassl-2980	132	48	is	be	AUX
hassl-2980	132	49	associated	associate	VERB
hassl-2980	132	50	with	with	ADP
hassl-2980	132	51	pre	pre	ADJ
hassl-2980	132	52	-	-	ADJ
hassl-2980	132	53	set	set	ADJ
hassl-2980	132	54	requirements	requirement	NOUN
hassl-2980	132	55	and	and	CCONJ
hassl-2980	132	56	humanities	humanity	NOUN
hassl-2980	132	57	and	and	CCONJ
hassl-2980	132	58	social	social	ADJ
hassl-2980	132	59	sciences	science	NOUN
hassl-2980	132	60	letters	letter	NOUN
hassl-2980	132	61	,	,	PUNCT
hassl-2980	132	62	2021	2021	NUM
hassl-2980	132	63	,	,	PUNCT
hassl-2980	132	64	10(2	10(2	NUM
hassl-2980	132	65	):	):	PUNCT
hassl-2980	132	66	149	149	NUM
hassl-2980	132	67	-	-	SYM
hassl-2980	132	68	160	160	NUM
hassl-2980	132	69	153	153	NUM
hassl-2980	132	70	©	©	PROPN
hassl-2980	132	71	2022	2022	NUM
hassl-2980	132	72	conscientia	conscientia	PROPN
hassl-2980	132	73	beam	beam	PROPN
hassl-2980	132	74	.	.	PUNCT
hassl-2980	133	1	all	all	DET
hassl-2980	133	2	rights	right	NOUN
hassl-2980	133	3	reserved	reserve	VERB
hassl-2980	133	4	.	.	PUNCT
hassl-2980	134	1	expectations	expectation	NOUN
hassl-2980	134	2	)	)	PUNCT
hassl-2980	134	3	,	,	PUNCT
hassl-2980	134	4	the	the	DET
hassl-2980	134	5	user	user	NOUN
hassl-2980	134	6	-	-	PUNCT
hassl-2980	134	7	based	base	VERB
hassl-2980	134	8	method	method	NOUN
hassl-2980	134	9	,	,	PUNCT
hassl-2980	134	10	and	and	CCONJ
hassl-2980	134	11	the	the	DET
hassl-2980	134	12	value	value	NOUN
hassl-2980	134	13	-	-	PUNCT
hassl-2980	134	14	based	base	VERB
hassl-2980	134	15	method	method	NOUN
hassl-2980	134	16	.	.	PUNCT
hassl-2980	135	1	interestingly	interestingly	ADV
hassl-2980	135	2	,	,	PUNCT
hassl-2980	135	3	the	the	DET
hassl-2980	135	4	value	value	NOUN
hassl-2980	135	5	-	-	PUNCT
hassl-2980	135	6	based	base	VERB
hassl-2980	135	7	method	method	NOUN
hassl-2980	135	8	also	also	ADV
hassl-2980	135	9	views	view	VERB
hassl-2980	135	10	quality	quality	NOUN
hassl-2980	135	11	from	from	ADP
hassl-2980	135	12	the	the	DET
hassl-2980	135	13	standpoint	standpoint	NOUN
hassl-2980	135	14	of	of	ADP
hassl-2980	135	15	the	the	DET
hassl-2980	135	16	customer	customer	NOUN
hassl-2980	135	17	.	.	PUNCT
hassl-2980	136	1	it	it	PRON
hassl-2980	136	2	takes	take	VERB
hassl-2980	136	3	into	into	ADP
hassl-2980	136	4	consideration	consideration	NOUN
hassl-2980	136	5	what	what	PRON
hassl-2980	136	6	is	be	AUX
hassl-2980	136	7	involved	involve	VERB
hassl-2980	136	8	in	in	ADP
hassl-2980	136	9	obtaining	obtain	VERB
hassl-2980	136	10	a	a	DET
hassl-2980	136	11	product	product	NOUN
hassl-2980	136	12	or	or	CCONJ
hassl-2980	136	13	service	service	NOUN
hassl-2980	136	14	(	(	PUNCT
hassl-2980	136	15	e.g.	e.g.	ADV
hassl-2980	136	16	,	,	PUNCT
hassl-2980	136	17	money	money	NOUN
hassl-2980	136	18	)	)	PUNCT
hassl-2980	136	19	in	in	ADP
hassl-2980	136	20	addition	addition	NOUN
hassl-2980	136	21	to	to	ADP
hassl-2980	136	22	the	the	DET
hassl-2980	136	23	benefit	benefit	NOUN
hassl-2980	136	24	resulting	result	VERB
hassl-2980	136	25	from	from	ADP
hassl-2980	136	26	the	the	DET
hassl-2980	136	27	use	use	NOUN
hassl-2980	136	28	and	and	CCONJ
hassl-2980	136	29	acquisition	acquisition	NOUN
hassl-2980	136	30	of	of	ADP
hassl-2980	136	31	a	a	DET
hassl-2980	136	32	product	product	NOUN
hassl-2980	136	33	or	or	CCONJ
hassl-2980	136	34	service	service	NOUN
hassl-2980	136	35	.	.	PUNCT
hassl-2980	137	1	this	this	DET
hassl-2980	137	2	method	method	NOUN
hassl-2980	137	3	suggests	suggest	VERB
hassl-2980	137	4	that	that	SCONJ
hassl-2980	137	5	obtaining	obtain	VERB
hassl-2980	137	6	a	a	DET
hassl-2980	137	7	product	product	NOUN
hassl-2980	137	8	priced	price	VERB
hassl-2980	137	9	judiciously	judiciously	ADV
hassl-2980	137	10	will	will	AUX
hassl-2980	137	11	provoke	provoke	VERB
hassl-2980	137	12	a	a	DET
hassl-2980	137	13	perception	perception	NOUN
hassl-2980	137	14	of	of	ADP
hassl-2980	137	15	high	high	ADJ
hassl-2980	137	16	quality	quality	NOUN
hassl-2980	137	17	in	in	ADP
hassl-2980	137	18	the	the	DET
hassl-2980	137	19	mind	mind	NOUN
hassl-2980	137	20	of	of	ADP
hassl-2980	137	21	the	the	DET
hassl-2980	137	22	customer	customer	NOUN
hassl-2980	137	23	than	than	SCONJ
hassl-2980	137	24	if	if	SCONJ
hassl-2980	137	25	the	the	DET
hassl-2980	137	26	same	same	ADJ
hassl-2980	137	27	product	product	NOUN
hassl-2980	137	28	is	be	AUX
hassl-2980	137	29	priced	price	VERB
hassl-2980	137	30	higher	higher	ADV
hassl-2980	137	31	.	.	PUNCT
hassl-2980	138	1	this	this	DET
hassl-2980	138	2	argument	argument	NOUN
hassl-2980	138	3	runs	run	VERB
hassl-2980	138	4	contrary	contrary	ADJ
hassl-2980	138	5	to	to	ADP
hassl-2980	138	6	premium	premium	NOUN
hassl-2980	138	7	brands	brand	NOUN
hassl-2980	138	8	that	that	PRON
hassl-2980	138	9	are	be	AUX
hassl-2980	138	10	highly	highly	ADV
hassl-2980	138	11	priced	price	VERB
hassl-2980	138	12	due	due	ADP
hassl-2980	138	13	to	to	ADP
hassl-2980	138	14	the	the	DET
hassl-2980	138	15	premium	premium	ADJ
hassl-2980	138	16	quality	quality	NOUN
hassl-2980	138	17	they	they	PRON
hassl-2980	138	18	offer	offer	VERB
hassl-2980	138	19	.	.	PUNCT
hassl-2980	139	1	furthermore	furthermore	ADV
hassl-2980	139	2	,	,	PUNCT
hassl-2980	139	3	hoyle	hoyle	NOUN
hassl-2980	139	4	(	(	PUNCT
hassl-2980	139	5	2001	2001	NUM
hassl-2980	139	6	)	)	PUNCT
hassl-2980	139	7	describes	describe	VERB
hassl-2980	139	8	quality	quality	NOUN
hassl-2980	139	9	as	as	ADP
hassl-2980	139	10	the	the	DET
hassl-2980	139	11	extent	extent	NOUN
hassl-2980	139	12	to	to	PART
hassl-2980	139	13	which	which	PRON
hassl-2980	139	14	a	a	DET
hassl-2980	139	15	collection	collection	NOUN
hassl-2980	139	16	of	of	ADP
hassl-2980	139	17	intrinsic	intrinsic	ADJ
hassl-2980	139	18	features	feature	NOUN
hassl-2980	139	19	satisfies	satisfie	NOUN
hassl-2980	139	20	expectations	expectation	NOUN
hassl-2980	139	21	.	.	PUNCT
hassl-2980	140	1	this	this	DET
hassl-2980	140	2	definition	definition	NOUN
hassl-2980	140	3	seeks	seek	VERB
hassl-2980	140	4	to	to	PART
hassl-2980	140	5	give	give	VERB
hassl-2980	140	6	a	a	DET
hassl-2980	140	7	general	general	ADJ
hassl-2980	140	8	value	value	NOUN
hassl-2980	140	9	to	to	ADP
hassl-2980	140	10	quality	quality	NOUN
hassl-2980	140	11	stemming	stem	VERB
hassl-2980	140	12	from	from	ADP
hassl-2980	140	13	the	the	DET
hassl-2980	140	14	contrast	contrast	NOUN
hassl-2980	140	15	between	between	ADP
hassl-2980	140	16	intrinsic	intrinsic	ADJ
hassl-2980	140	17	features	feature	NOUN
hassl-2980	140	18	and	and	CCONJ
hassl-2980	140	19	the	the	DET
hassl-2980	140	20	expectations	expectation	NOUN
hassl-2980	140	21	of	of	ADP
hassl-2980	140	22	customers	customer	NOUN
hassl-2980	140	23	.	.	PUNCT
hassl-2980	141	1	this	this	DET
hassl-2980	141	2	study	study	NOUN
hassl-2980	141	3	focuses	focus	VERB
hassl-2980	141	4	on	on	ADP
hassl-2980	141	5	the	the	DET
hassl-2980	141	6	contrast	contrast	NOUN
hassl-2980	141	7	between	between	ADP
hassl-2980	141	8	the	the	DET
hassl-2980	141	9	inherent	inherent	ADJ
hassl-2980	141	10	characteristics	characteristic	NOUN
hassl-2980	141	11	of	of	ADP
hassl-2980	141	12	e	e	NOUN
hassl-2980	141	13	-	-	NOUN
hassl-2980	141	14	retailers	retailer	NOUN
hassl-2980	141	15	and	and	CCONJ
hassl-2980	141	16	customer	customer	NOUN
hassl-2980	141	17	expectations	expectation	NOUN
hassl-2980	141	18	within	within	ADP
hassl-2980	141	19	the	the	DET
hassl-2980	141	20	online	online	ADJ
hassl-2980	141	21	retail	retail	ADJ
hassl-2980	141	22	sector	sector	NOUN
hassl-2980	141	23	.	.	PUNCT
hassl-2980	142	1	2.3	2.3	NUM
hassl-2980	142	2	.	.	PUNCT
hassl-2980	142	3	overview	overview	NOUN
hassl-2980	142	4	of	of	ADP
hassl-2980	142	5	service	service	NOUN
hassl-2980	142	6	quality	quality	NOUN
hassl-2980	142	7	some	some	DET
hassl-2980	142	8	scholars	scholar	NOUN
hassl-2980	142	9	hold	hold	VERB
hassl-2980	142	10	the	the	DET
hassl-2980	142	11	same	same	ADJ
hassl-2980	142	12	view	view	NOUN
hassl-2980	142	13	that	that	SCONJ
hassl-2980	142	14	assessing	assess	VERB
hassl-2980	142	15	service	service	NOUN
hassl-2980	142	16	quality	quality	NOUN
hassl-2980	142	17	can	can	AUX
hassl-2980	142	18	be	be	AUX
hassl-2980	142	19	challenging	challenge	VERB
hassl-2980	142	20	(	(	PUNCT
hassl-2980	142	21	becser	becser	NOUN
hassl-2980	142	22	,	,	PUNCT
hassl-2980	142	23	2007	2007	NUM
hassl-2980	142	24	;	;	PUNCT
hassl-2980	142	25	parasuraman	parasuraman	NOUN
hassl-2980	142	26	et	et	PROPN
hassl-2980	142	27	al	al	PROPN
hassl-2980	142	28	.	.	PROPN
hassl-2980	142	29	,	,	PUNCT
hassl-2980	142	30	1985	1985	NUM
hassl-2980	142	31	)	)	PUNCT
hassl-2980	142	32	owing	owe	VERB
hassl-2980	142	33	to	to	ADP
hassl-2980	142	34	the	the	DET
hassl-2980	142	35	peculiar	peculiar	ADJ
hassl-2980	142	36	features	feature	NOUN
hassl-2980	142	37	of	of	ADP
hassl-2980	142	38	service	service	NOUN
hassl-2980	142	39	.	.	PUNCT
hassl-2980	143	1	becser	becser	NOUN
hassl-2980	143	2	(	(	PUNCT
hassl-2980	143	3	2007	2007	NUM
hassl-2980	143	4	)	)	PUNCT
hassl-2980	143	5	further	far	ADV
hassl-2980	143	6	attributed	attribute	VERB
hassl-2980	143	7	this	this	DET
hassl-2980	143	8	difficulty	difficulty	NOUN
hassl-2980	143	9	to	to	ADP
hassl-2980	143	10	the	the	DET
hassl-2980	143	11	lack	lack	NOUN
hassl-2980	143	12	of	of	ADP
hassl-2980	143	13	proficiency	proficiency	NOUN
hassl-2980	143	14	on	on	ADP
hassl-2980	143	15	the	the	DET
hassl-2980	143	16	part	part	NOUN
hassl-2980	143	17	of	of	ADP
hassl-2980	143	18	the	the	DET
hassl-2980	143	19	person	person	NOUN
hassl-2980	143	20	assessing	assess	VERB
hassl-2980	143	21	the	the	DET
hassl-2980	143	22	service	service	NOUN
hassl-2980	143	23	quality	quality	NOUN
hassl-2980	143	24	in	in	ADP
hassl-2980	143	25	addition	addition	NOUN
hassl-2980	143	26	to	to	ADP
hassl-2980	143	27	the	the	DET
hassl-2980	143	28	absence	absence	NOUN
hassl-2980	143	29	of	of	ADP
hassl-2980	143	30	objective	objective	ADJ
hassl-2980	143	31	procedures	procedure	NOUN
hassl-2980	143	32	.	.	PUNCT
hassl-2980	144	1	despite	despite	SCONJ
hassl-2980	144	2	the	the	DET
hassl-2980	144	3	difficulty	difficulty	NOUN
hassl-2980	144	4	that	that	PRON
hassl-2980	144	5	ensues	ensue	VERB
hassl-2980	144	6	from	from	ADP
hassl-2980	144	7	assessing	assess	VERB
hassl-2980	144	8	service	service	NOUN
hassl-2980	144	9	quality	quality	NOUN
hassl-2980	144	10	,	,	PUNCT
hassl-2980	144	11	its	its	PRON
hassl-2980	144	12	importance	importance	NOUN
hassl-2980	144	13	to	to	ADP
hassl-2980	144	14	the	the	DET
hassl-2980	144	15	effectiveness	effectiveness	NOUN
hassl-2980	144	16	of	of	ADP
hassl-2980	144	17	a	a	DET
hassl-2980	144	18	service	service	NOUN
hassl-2980	144	19	organization	organization	NOUN
hassl-2980	144	20	can	can	AUX
hassl-2980	144	21	not	not	PART
hassl-2980	144	22	be	be	AUX
hassl-2980	144	23	overemphasized	overemphasize	VERB
hassl-2980	144	24	.	.	PUNCT
hassl-2980	145	1	rahaman	rahaman	NOUN
hassl-2980	145	2	,	,	PUNCT
hassl-2980	145	3	abdullah	abdullah	PROPN
hassl-2980	145	4	,	,	PUNCT
hassl-2980	145	5	&	&	CCONJ
hassl-2980	145	6	rahman	rahman	PROPN
hassl-2980	145	7	(	(	PUNCT
hassl-2980	145	8	2011	2011	NUM
hassl-2980	145	9	)	)	PUNCT
hassl-2980	145	10	described	describe	VERB
hassl-2980	145	11	service	service	NOUN
hassl-2980	145	12	quality	quality	NOUN
hassl-2980	145	13	as	as	ADP
hassl-2980	145	14	a	a	DET
hassl-2980	145	15	method	method	NOUN
hassl-2980	145	16	employed	employ	VERB
hassl-2980	145	17	in	in	ADP
hassl-2980	145	18	the	the	DET
hassl-2980	145	19	running	running	NOUN
hassl-2980	145	20	of	of	ADP
hassl-2980	145	21	business	business	NOUN
hassl-2980	145	22	activities	activity	NOUN
hassl-2980	145	23	in	in	ADP
hassl-2980	145	24	a	a	DET
hassl-2980	145	25	bid	bid	NOUN
hassl-2980	145	26	to	to	PART
hassl-2980	145	27	guarantee	guarantee	VERB
hassl-2980	145	28	customer	customer	NOUN
hassl-2980	145	29	satisfaction	satisfaction	NOUN
hassl-2980	145	30	,	,	PUNCT
hassl-2980	145	31	which	which	PRON
hassl-2980	145	32	could	could	AUX
hassl-2980	145	33	,	,	PUNCT
hassl-2980	145	34	in	in	ADP
hassl-2980	145	35	turn	turn	NOUN
hassl-2980	145	36	,	,	PUNCT
hassl-2980	145	37	help	help	VERB
hassl-2980	145	38	to	to	PART
hassl-2980	145	39	boost	boost	VERB
hassl-2980	145	40	the	the	DET
hassl-2980	145	41	efficiency	efficiency	NOUN
hassl-2980	145	42	of	of	ADP
hassl-2980	145	43	the	the	DET
hassl-2980	145	44	industry	industry	NOUN
hassl-2980	145	45	.	.	PUNCT
hassl-2980	146	1	scholars	scholar	NOUN
hassl-2980	146	2	also	also	ADV
hassl-2980	146	3	agree	agree	VERB
hassl-2980	146	4	that	that	SCONJ
hassl-2980	146	5	perceptions	perception	NOUN
hassl-2980	146	6	of	of	ADP
hassl-2980	146	7	service	service	NOUN
hassl-2980	146	8	quality	quality	NOUN
hassl-2980	146	9	stem	stem	NOUN
hassl-2980	146	10	from	from	ADP
hassl-2980	146	11	comparing	compare	VERB
hassl-2980	146	12	consumer	consumer	NOUN
hassl-2980	146	13	expectations	expectation	NOUN
hassl-2980	146	14	with	with	ADP
hassl-2980	146	15	actual	actual	ADJ
hassl-2980	146	16	service	service	NOUN
hassl-2980	146	17	execution	execution	NOUN
hassl-2980	146	18	.	.	PUNCT
hassl-2980	147	1	lewis	lewis	PROPN
hassl-2980	147	2	&	&	CCONJ
hassl-2980	147	3	booms	booms	PROPN
hassl-2980	147	4	(	(	PUNCT
hassl-2980	147	5	1983	1983	NUM
hassl-2980	147	6	)	)	PUNCT
hassl-2980	147	7	describe	describe	VERB
hassl-2980	147	8	service	service	NOUN
hassl-2980	147	9	quality	quality	NOUN
hassl-2980	147	10	as	as	ADP
hassl-2980	147	11	the	the	DET
hassl-2980	147	12	comparison	comparison	NOUN
hassl-2980	147	13	of	of	ADP
hassl-2980	147	14	service	service	NOUN
hassl-2980	147	15	delivery	delivery	NOUN
hassl-2980	147	16	and	and	CCONJ
hassl-2980	147	17	customer	customer	NOUN
hassl-2980	147	18	expectations	expectation	NOUN
hassl-2980	147	19	.	.	PUNCT
hassl-2980	148	1	consequently	consequently	ADV
hassl-2980	148	2	,	,	PUNCT
hassl-2980	148	3	high	high	ADJ
hassl-2980	148	4	quality	quality	NOUN
hassl-2980	148	5	service	service	NOUN
hassl-2980	148	6	means	mean	VERB
hassl-2980	148	7	consistently	consistently	ADV
hassl-2980	148	8	conforming	conform	VERB
hassl-2980	148	9	to	to	ADP
hassl-2980	148	10	customer	customer	NOUN
hassl-2980	148	11	expectations	expectation	NOUN
hassl-2980	148	12	.	.	PUNCT
hassl-2980	149	1	notably	notably	ADV
hassl-2980	149	2	,	,	PUNCT
hassl-2980	149	3	smith	smith	PROPN
hassl-2980	149	4	&	&	CCONJ
hassl-2980	149	5	houston	houston	PROPN
hassl-2980	149	6	(	(	PUNCT
hassl-2980	149	7	1982	1982	NUM
hassl-2980	149	8	)	)	PUNCT
hassl-2980	149	9	argue	argue	VERB
hassl-2980	149	10	that	that	SCONJ
hassl-2980	149	11	there	there	PRON
hassl-2980	149	12	is	be	VERB
hassl-2980	149	13	a	a	DET
hassl-2980	149	14	relationship	relationship	NOUN
hassl-2980	149	15	between	between	ADP
hassl-2980	149	16	customer	customer	NOUN
hassl-2980	149	17	satisfaction	satisfaction	NOUN
hassl-2980	149	18	and	and	CCONJ
hassl-2980	149	19	the	the	DET
hassl-2980	149	20	confirmation	confirmation	NOUN
hassl-2980	149	21	or	or	CCONJ
hassl-2980	149	22	disconfirmation	disconfirmation	NOUN
hassl-2980	149	23	of	of	ADP
hassl-2980	149	24	expectations	expectation	NOUN
hassl-2980	149	25	.	.	PUNCT
hassl-2980	150	1	this	this	PRON
hassl-2980	150	2	implies	imply	VERB
hassl-2980	150	3	that	that	SCONJ
hassl-2980	150	4	customers	customer	NOUN
hassl-2980	150	5	weigh	weigh	VERB
hassl-2980	150	6	the	the	DET
hassl-2980	150	7	service	service	NOUN
hassl-2980	150	8	they	they	PRON
hassl-2980	150	9	expect	expect	VERB
hassl-2980	150	10	against	against	ADP
hassl-2980	150	11	their	their	PRON
hassl-2980	150	12	perceptions	perception	NOUN
hassl-2980	150	13	of	of	ADP
hassl-2980	150	14	the	the	DET
hassl-2980	150	15	service	service	NOUN
hassl-2980	150	16	to	to	PART
hassl-2980	150	17	assess	assess	VERB
hassl-2980	150	18	its	its	PRON
hassl-2980	150	19	quality	quality	NOUN
hassl-2980	150	20	.	.	PUNCT
hassl-2980	151	1	measuring	measure	VERB
hassl-2980	151	2	service	service	NOUN
hassl-2980	151	3	quality	quality	NOUN
hassl-2980	151	4	will	will	AUX
hassl-2980	151	5	require	require	VERB
hassl-2980	151	6	the	the	DET
hassl-2980	151	7	provider	provider	NOUN
hassl-2980	151	8	to	to	PART
hassl-2980	151	9	establish	establish	VERB
hassl-2980	151	10	customer	customer	NOUN
hassl-2980	151	11	perception	perception	NOUN
hassl-2980	151	12	by	by	ADP
hassl-2980	151	13	comparing	compare	VERB
hassl-2980	151	14	what	what	PRON
hassl-2980	151	15	customers	customer	NOUN
hassl-2980	151	16	expect	expect	VERB
hassl-2980	151	17	with	with	ADP
hassl-2980	151	18	what	what	DET
hassl-2980	151	19	customer	customer	NOUN
hassl-2980	151	20	experience	experience	NOUN
hassl-2980	151	21	.	.	PUNCT
hassl-2980	152	1	any	any	DET
hassl-2980	152	2	disparity	disparity	NOUN
hassl-2980	152	3	between	between	ADP
hassl-2980	152	4	both	both	PRON
hassl-2980	152	5	is	be	AUX
hassl-2980	152	6	referred	refer	VERB
hassl-2980	152	7	to	to	ADP
hassl-2980	152	8	as	as	ADP
hassl-2980	152	9	a	a	DET
hassl-2980	152	10	“	"	PUNCT
hassl-2980	152	11	quality	quality	NOUN
hassl-2980	152	12	gap	gap	NOUN
hassl-2980	152	13	”	"	PUNCT
hassl-2980	152	14	.	.	PUNCT
hassl-2980	153	1	improving	improve	VERB
hassl-2980	153	2	service	service	NOUN
hassl-2980	153	3	quality	quality	NOUN
hassl-2980	153	4	will	will	AUX
hassl-2980	153	5	entail	entail	VERB
hassl-2980	153	6	seeking	seek	VERB
hassl-2980	153	7	avenues	avenue	NOUN
hassl-2980	153	8	to	to	PART
hassl-2980	153	9	reduce	reduce	VERB
hassl-2980	153	10	the	the	DET
hassl-2980	153	11	quality	quality	NOUN
hassl-2980	153	12	gap	gap	NOUN
hassl-2980	153	13	,	,	PUNCT
hassl-2980	153	14	taking	take	VERB
hassl-2980	153	15	the	the	DET
hassl-2980	153	16	customer	customer	NOUN
hassl-2980	153	17	’s	’s	PART
hassl-2980	153	18	judgement	judgement	NOUN
hassl-2980	153	19	or	or	CCONJ
hassl-2980	153	20	perceived	perceive	VERB
hassl-2980	153	21	quality	quality	NOUN
hassl-2980	153	22	into	into	ADP
hassl-2980	153	23	account	account	NOUN
hassl-2980	153	24	.	.	PUNCT
hassl-2980	154	1	to	to	PART
hassl-2980	154	2	attain	attain	VERB
hassl-2980	154	3	customer	customer	NOUN
hassl-2980	154	4	satisfaction	satisfaction	NOUN
hassl-2980	154	5	,	,	PUNCT
hassl-2980	154	6	there	there	PRON
hassl-2980	154	7	is	be	VERB
hassl-2980	154	8	a	a	DET
hassl-2980	154	9	need	need	NOUN
hassl-2980	154	10	for	for	SCONJ
hassl-2980	154	11	perceived	perceive	VERB
hassl-2980	154	12	service	service	NOUN
hassl-2980	154	13	to	to	PART
hassl-2980	154	14	exceed	exceed	VERB
hassl-2980	154	15	expected	expect	VERB
hassl-2980	154	16	services	service	NOUN
hassl-2980	154	17	.	.	PUNCT
hassl-2980	155	1	notably	notably	ADV
hassl-2980	155	2	,	,	PUNCT
hassl-2980	155	3	the	the	DET
hassl-2980	155	4	service	service	NOUN
hassl-2980	155	5	quality	quality	NOUN
hassl-2980	155	6	model	model	NOUN
hassl-2980	155	7	developed	develop	VERB
hassl-2980	155	8	by	by	ADP
hassl-2980	155	9	parasuraman	parasuraman	NOUN
hassl-2980	155	10	et	et	PROPN
hassl-2980	155	11	al	al	PROPN
hassl-2980	155	12	.	.	PROPN
hassl-2980	156	1	(	(	PUNCT
hassl-2980	156	2	1985	1985	NUM
hassl-2980	156	3	)	)	PUNCT
hassl-2980	156	4	pinpoints	pinpoint	NOUN
hassl-2980	156	5	five	five	NUM
hassl-2980	156	6	gaps	gap	NOUN
hassl-2980	156	7	that	that	PRON
hassl-2980	156	8	bring	bring	VERB
hassl-2980	156	9	about	about	ADP
hassl-2980	156	10	ineffective	ineffective	ADJ
hassl-2980	156	11	service	service	NOUN
hassl-2980	156	12	delivery	delivery	NOUN
hassl-2980	156	13	:	:	PUNCT
hassl-2980	157	1	1	1	X
hassl-2980	157	2	.	.	X
hassl-2980	157	3	the	the	DET
hassl-2980	157	4	gap	gap	NOUN
hassl-2980	157	5	between	between	ADP
hassl-2980	157	6	consumer	consumer	NOUN
hassl-2980	157	7	expectation	expectation	NOUN
hassl-2980	157	8	and	and	CCONJ
hassl-2980	157	9	management	management	NOUN
hassl-2980	157	10	perception	perception	NOUN
hassl-2980	157	11	:	:	PUNCT
hassl-2980	157	12	this	this	PRON
hassl-2980	157	13	occurs	occur	VERB
hassl-2980	157	14	when	when	SCONJ
hassl-2980	157	15	organizations	organization	NOUN
hassl-2980	157	16	do	do	AUX
hassl-2980	157	17	not	not	PART
hassl-2980	157	18	accurately	accurately	ADV
hassl-2980	157	19	perceive	perceive	VERB
hassl-2980	157	20	the	the	DET
hassl-2980	157	21	needs	need	NOUN
hassl-2980	157	22	of	of	ADP
hassl-2980	157	23	consumers	consumer	NOUN
hassl-2980	157	24	.	.	PUNCT
hassl-2980	158	1	for	for	ADP
hassl-2980	158	2	instance	instance	NOUN
hassl-2980	158	3	,	,	PUNCT
hassl-2980	158	4	hotel	hotel	NOUN
hassl-2980	158	5	managers	manager	NOUN
hassl-2980	158	6	may	may	AUX
hassl-2980	158	7	wrongly	wrongly	ADV
hassl-2980	158	8	perceive	perceive	VERB
hassl-2980	158	9	that	that	SCONJ
hassl-2980	158	10	their	their	PRON
hassl-2980	158	11	customers	customer	NOUN
hassl-2980	158	12	want	want	VERB
hassl-2980	158	13	better	well	ADJ
hassl-2980	158	14	food	food	NOUN
hassl-2980	158	15	,	,	PUNCT
hassl-2980	158	16	but	but	CCONJ
hassl-2980	158	17	the	the	DET
hassl-2980	158	18	main	main	ADJ
hassl-2980	158	19	issue	issue	NOUN
hassl-2980	158	20	is	be	AUX
hassl-2980	158	21	with	with	ADP
hassl-2980	158	22	the	the	DET
hassl-2980	158	23	room	room	NOUN
hassl-2980	158	24	attendants	attendant	NOUN
hassl-2980	158	25	.	.	PUNCT
hassl-2980	159	1	in	in	ADP
hassl-2980	159	2	the	the	DET
hassl-2980	159	3	case	case	NOUN
hassl-2980	159	4	of	of	ADP
hassl-2980	159	5	online	online	ADJ
hassl-2980	159	6	retailing	retailing	NOUN
hassl-2980	159	7	,	,	PUNCT
hassl-2980	159	8	administrators	administrator	NOUN
hassl-2980	159	9	may	may	AUX
hassl-2980	159	10	wrongly	wrongly	ADV
hassl-2980	159	11	perceive	perceive	VERB
hassl-2980	159	12	that	that	SCONJ
hassl-2980	159	13	customers	customer	NOUN
hassl-2980	159	14	want	want	VERB
hassl-2980	159	15	speedy	speedy	ADJ
hassl-2980	159	16	delivery	delivery	NOUN
hassl-2980	159	17	but	but	CCONJ
hassl-2980	159	18	the	the	DET
hassl-2980	159	19	main	main	ADJ
hassl-2980	159	20	issue	issue	NOUN
hassl-2980	159	21	is	be	AUX
hassl-2980	159	22	with	with	ADP
hassl-2980	159	23	the	the	DET
hassl-2980	159	24	courier	courier	NOUN
hassl-2980	159	25	.	.	PUNCT
hassl-2980	160	1	2	2	X
hassl-2980	160	2	.	.	X
hassl-2980	160	3	the	the	DET
hassl-2980	160	4	gap	gap	NOUN
hassl-2980	160	5	between	between	ADP
hassl-2980	160	6	management	management	NOUN
hassl-2980	160	7	perception	perception	NOUN
hassl-2980	160	8	and	and	CCONJ
hassl-2980	160	9	service	service	NOUN
hassl-2980	160	10	quality	quality	NOUN
hassl-2980	160	11	specifications	specification	NOUN
hassl-2980	160	12	:	:	PUNCT
hassl-2980	160	13	organizations	organization	NOUN
hassl-2980	160	14	may	may	AUX
hassl-2980	160	15	have	have	AUX
hassl-2980	160	16	accurately	accurately	ADV
hassl-2980	160	17	perceived	perceive	VERB
hassl-2980	160	18	customers	customer	NOUN
hassl-2980	160	19	’	'	PUNCT
hassl-2980	160	20	wants	want	VERB
hassl-2980	160	21	,	,	PUNCT
hassl-2980	160	22	but	but	CCONJ
hassl-2980	160	23	a	a	DET
hassl-2980	160	24	performance	performance	NOUN
hassl-2980	160	25	standard	standard	NOUN
hassl-2980	160	26	has	have	AUX
hassl-2980	160	27	not	not	PART
hassl-2980	160	28	been	be	AUX
hassl-2980	160	29	set	set	VERB
hassl-2980	160	30	.	.	PUNCT
hassl-2980	161	1	3	3	X
hassl-2980	161	2	.	.	X
hassl-2980	161	3	the	the	DET
hassl-2980	161	4	gap	gap	NOUN
hassl-2980	161	5	between	between	ADP
hassl-2980	161	6	service	service	NOUN
hassl-2980	161	7	quality	quality	NOUN
hassl-2980	161	8	specifications	specification	NOUN
hassl-2980	161	9	and	and	CCONJ
hassl-2980	161	10	service	service	NOUN
hassl-2980	161	11	delivery	delivery	NOUN
hassl-2980	161	12	:	:	PUNCT
hassl-2980	161	13	the	the	DET
hassl-2980	161	14	organization	organization	NOUN
hassl-2980	161	15	may	may	AUX
hassl-2980	161	16	have	have	VERB
hassl-2980	161	17	poorly	poorly	ADV
hassl-2980	161	18	skilled	skilled	ADJ
hassl-2980	161	19	employees	employee	NOUN
hassl-2980	161	20	who	who	PRON
hassl-2980	161	21	may	may	AUX
hassl-2980	161	22	also	also	ADV
hassl-2980	161	23	be	be	AUX
hassl-2980	161	24	indisposed	indisposed	ADJ
hassl-2980	161	25	to	to	ADP
hassl-2980	161	26	meeting	meet	VERB
hassl-2980	161	27	standards	standard	NOUN
hassl-2980	161	28	.	.	PUNCT
hassl-2980	162	1	for	for	ADP
hassl-2980	162	2	instance	instance	NOUN
hassl-2980	162	3	,	,	PUNCT
hassl-2980	162	4	hotel	hotel	NOUN
hassl-2980	162	5	management	management	NOUN
hassl-2980	162	6	may	may	AUX
hassl-2980	162	7	have	have	AUX
hassl-2980	162	8	set	set	VERB
hassl-2980	162	9	a	a	DET
hassl-2980	162	10	standard	standard	NOUN
hassl-2980	162	11	that	that	PRON
hassl-2980	162	12	requires	require	VERB
hassl-2980	162	13	employees	employee	NOUN
hassl-2980	162	14	to	to	PART
hassl-2980	162	15	take	take	VERB
hassl-2980	162	16	the	the	DET
hassl-2980	162	17	time	time	NOUN
hassl-2980	162	18	to	to	PART
hassl-2980	162	19	listen	listen	VERB
hassl-2980	162	20	to	to	ADP
hassl-2980	162	21	a	a	DET
hassl-2980	162	22	customer	customer	NOUN
hassl-2980	162	23	,	,	PUNCT
hassl-2980	162	24	but	but	CCONJ
hassl-2980	162	25	it	it	PRON
hassl-2980	162	26	still	still	ADV
hassl-2980	162	27	lies	lie	VERB
hassl-2980	162	28	with	with	ADP
hassl-2980	162	29	the	the	DET
hassl-2980	162	30	employees	employee	NOUN
hassl-2980	162	31	to	to	PART
hassl-2980	162	32	see	see	VERB
hassl-2980	162	33	this	this	PRON
hassl-2980	162	34	through	through	NOUN
hassl-2980	162	35	.	.	PUNCT
hassl-2980	163	1	4	4	X
hassl-2980	163	2	.	.	X
hassl-2980	163	3	the	the	DET
hassl-2980	163	4	gap	gap	NOUN
hassl-2980	163	5	between	between	ADP
hassl-2980	163	6	service	service	NOUN
hassl-2980	163	7	delivery	delivery	NOUN
hassl-2980	163	8	and	and	CCONJ
hassl-2980	163	9	external	external	ADJ
hassl-2980	163	10	communications	communication	NOUN
hassl-2980	163	11	:	:	PUNCT
hassl-2980	163	12	external	external	ADJ
hassl-2980	163	13	communications	communication	NOUN
hassl-2980	163	14	made	make	VERB
hassl-2980	163	15	by	by	ADP
hassl-2980	163	16	organizations	organization	NOUN
hassl-2980	163	17	through	through	ADP
hassl-2980	163	18	their	their	PRON
hassl-2980	163	19	representatives	representative	NOUN
hassl-2980	163	20	and	and	CCONJ
hassl-2980	163	21	adverts	advert	NOUN
hassl-2980	163	22	may	may	AUX
hassl-2980	163	23	mislead	mislead	VERB
hassl-2980	163	24	customers	customer	NOUN
hassl-2980	163	25	,	,	PUNCT
hassl-2980	163	26	thus	thus	ADV
hassl-2980	163	27	altering	alter	VERB
hassl-2980	163	28	their	their	PRON
hassl-2980	163	29	humanities	humanity	NOUN
hassl-2980	163	30	and	and	CCONJ
hassl-2980	163	31	social	social	ADJ
hassl-2980	163	32	sciences	science	NOUN
hassl-2980	163	33	letters	letter	NOUN
hassl-2980	163	34	,	,	PUNCT
hassl-2980	163	35	2021	2021	NUM
hassl-2980	163	36	,	,	PUNCT
hassl-2980	163	37	10(2	10(2	NUM
hassl-2980	163	38	):	):	PUNCT
hassl-2980	163	39	149	149	NUM
hassl-2980	163	40	-	-	SYM
hassl-2980	163	41	160	160	NUM
hassl-2980	163	42	154	154	NUM
hassl-2980	163	43	©	©	PROPN
hassl-2980	163	44	2022	2022	NUM
hassl-2980	163	45	conscientia	conscientia	PROPN
hassl-2980	163	46	beam	beam	PROPN
hassl-2980	163	47	.	.	PUNCT
hassl-2980	164	1	all	all	DET
hassl-2980	164	2	rights	right	NOUN
hassl-2980	164	3	reserved	reserve	VERB
hassl-2980	164	4	.	.	PUNCT
hassl-2980	165	1	expectations	expectation	NOUN
hassl-2980	165	2	.	.	PUNCT
hassl-2980	166	1	for	for	ADP
hassl-2980	166	2	instance	instance	NOUN
hassl-2980	166	3	,	,	PUNCT
hassl-2980	166	4	a	a	DET
hassl-2980	166	5	school	school	NOUN
hassl-2980	166	6	may	may	AUX
hassl-2980	166	7	present	present	VERB
hassl-2980	166	8	beautiful	beautiful	ADJ
hassl-2980	166	9	classrooms	classroom	NOUN
hassl-2980	166	10	in	in	ADP
hassl-2980	166	11	its	its	PRON
hassl-2980	166	12	brochure	brochure	NOUN
hassl-2980	166	13	only	only	ADV
hassl-2980	166	14	for	for	SCONJ
hassl-2980	166	15	people	people	NOUN
hassl-2980	166	16	to	to	PART
hassl-2980	166	17	experience	experience	VERB
hassl-2980	166	18	shoddy	shoddy	ADJ
hassl-2980	166	19	classrooms	classroom	NOUN
hassl-2980	166	20	in	in	ADP
hassl-2980	166	21	reality	reality	NOUN
hassl-2980	166	22	.	.	PUNCT
hassl-2980	167	1	5	5	X
hassl-2980	167	2	.	.	X
hassl-2980	167	3	the	the	DET
hassl-2980	167	4	gap	gap	NOUN
hassl-2980	167	5	between	between	ADP
hassl-2980	167	6	perceived	perceive	VERB
hassl-2980	167	7	service	service	NOUN
hassl-2980	167	8	and	and	CCONJ
hassl-2980	167	9	expected	expect	VERB
hassl-2980	167	10	service	service	NOUN
hassl-2980	167	11	:	:	PUNCT
hassl-2980	167	12	this	this	PRON
hassl-2980	167	13	occurs	occur	VERB
hassl-2980	167	14	when	when	SCONJ
hassl-2980	167	15	customers	customer	NOUN
hassl-2980	167	16	misinterpret	misinterpret	VERB
hassl-2980	167	17	the	the	DET
hassl-2980	167	18	service	service	NOUN
hassl-2980	167	19	quality	quality	NOUN
hassl-2980	167	20	.	.	PUNCT
hassl-2980	168	1	kotler	kotler	PROPN
hassl-2980	168	2	&	&	CCONJ
hassl-2980	168	3	keller	keller	PROPN
hassl-2980	168	4	(	(	PUNCT
hassl-2980	168	5	2012	2012	NUM
hassl-2980	168	6	)	)	PUNCT
hassl-2980	168	7	,	,	PUNCT
hassl-2980	168	8	on	on	ADP
hassl-2980	168	9	page	page	NOUN
hassl-2980	168	10	374	374	NUM
hassl-2980	168	11	of	of	ADP
hassl-2980	168	12	their	their	PRON
hassl-2980	168	13	book	book	NOUN
hassl-2980	168	14	titled	title	VERB
hassl-2980	168	15	‘	'	PUNCT
hassl-2980	168	16	marketing	marketing	NOUN
hassl-2980	168	17	management	management	NOUN
hassl-2980	168	18	’	'	PUNCT
hassl-2980	168	19	,	,	PUNCT
hassl-2980	168	20	give	give	VERB
hassl-2980	168	21	a	a	DET
hassl-2980	168	22	vivid	vivid	ADJ
hassl-2980	168	23	example	example	NOUN
hassl-2980	168	24	of	of	ADP
hassl-2980	168	25	this	this	DET
hassl-2980	168	26	situation	situation	NOUN
hassl-2980	168	27	:	:	PUNCT
hassl-2980	168	28	“	"	PUNCT
hassl-2980	168	29	the	the	DET
hassl-2980	168	30	physician	physician	NOUN
hassl-2980	168	31	may	may	AUX
hassl-2980	168	32	keep	keep	VERB
hassl-2980	168	33	visiting	visit	VERB
hassl-2980	168	34	the	the	DET
hassl-2980	168	35	patient	patient	NOUN
hassl-2980	168	36	to	to	PART
hassl-2980	168	37	show	show	VERB
hassl-2980	168	38	care	care	NOUN
hassl-2980	168	39	,	,	PUNCT
hassl-2980	168	40	but	but	CCONJ
hassl-2980	168	41	the	the	DET
hassl-2980	168	42	patient	patient	NOUN
hassl-2980	168	43	may	may	AUX
hassl-2980	168	44	interpret	interpret	VERB
hassl-2980	168	45	this	this	PRON
hassl-2980	168	46	as	as	ADP
hassl-2980	168	47	an	an	DET
hassl-2980	168	48	indication	indication	NOUN
hassl-2980	168	49	that	that	SCONJ
hassl-2980	168	50	something	something	PRON
hassl-2980	168	51	really	really	ADV
hassl-2980	168	52	is	be	AUX
hassl-2980	168	53	wrong	wrong	ADJ
hassl-2980	168	54	”	"	PUNCT
hassl-2980	168	55	.	.	PUNCT
hassl-2980	169	1	3	3	X
hassl-2980	169	2	.	.	X
hassl-2980	169	3	method	method	NOUN
hassl-2980	169	4	this	this	DET
hassl-2980	169	5	study	study	NOUN
hassl-2980	169	6	employs	employ	VERB
hassl-2980	169	7	the	the	DET
hassl-2980	169	8	use	use	NOUN
hassl-2980	169	9	of	of	ADP
hassl-2980	169	10	a	a	DET
hassl-2980	169	11	descriptive	descriptive	ADJ
hassl-2980	169	12	research	research	NOUN
hassl-2980	169	13	design	design	NOUN
hassl-2980	169	14	that	that	PRON
hassl-2980	169	15	is	be	AUX
hassl-2980	169	16	aimed	aim	VERB
hassl-2980	169	17	at	at	ADP
hassl-2980	169	18	probing	probe	VERB
hassl-2980	169	19	actualities	actuality	NOUN
hassl-2980	169	20	regarding	regard	VERB
hassl-2980	169	21	contemporary	contemporary	ADJ
hassl-2980	169	22	issues	issue	NOUN
hassl-2980	169	23	(	(	PUNCT
hassl-2980	169	24	ross	ross	PROPN
hassl-2980	169	25	,	,	PUNCT
hassl-2980	169	26	2000	2000	NUM
hassl-2980	169	27	)	)	PUNCT
hassl-2980	169	28	.	.	PUNCT
hassl-2980	170	1	the	the	DET
hassl-2980	170	2	descriptive	descriptive	ADJ
hassl-2980	170	3	survey	survey	NOUN
hassl-2980	170	4	method	method	NOUN
hassl-2980	170	5	,	,	PUNCT
hassl-2980	170	6	which	which	PRON
hassl-2980	170	7	falls	fall	VERB
hassl-2980	170	8	under	under	ADP
hassl-2980	170	9	descriptive	descriptive	ADJ
hassl-2980	170	10	research	research	NOUN
hassl-2980	170	11	design	design	NOUN
hassl-2980	170	12	,	,	PUNCT
hassl-2980	170	13	is	be	AUX
hassl-2980	170	14	used	use	VERB
hassl-2980	170	15	.	.	PUNCT
hassl-2980	171	1	the	the	DET
hassl-2980	171	2	survey	survey	NOUN
hassl-2980	171	3	method	method	NOUN
hassl-2980	171	4	also	also	ADV
hassl-2980	171	5	involves	involve	VERB
hassl-2980	171	6	the	the	DET
hassl-2980	171	7	use	use	NOUN
hassl-2980	171	8	of	of	ADP
hassl-2980	171	9	a	a	DET
hassl-2980	171	10	sample	sample	NOUN
hassl-2980	171	11	in	in	ADP
hassl-2980	171	12	order	order	NOUN
hassl-2980	171	13	to	to	PART
hassl-2980	171	14	infer	infer	VERB
hassl-2980	171	15	the	the	DET
hassl-2980	171	16	features	feature	NOUN
hassl-2980	171	17	of	of	ADP
hassl-2980	171	18	the	the	DET
hassl-2980	171	19	study	study	NOUN
hassl-2980	171	20	population	population	NOUN
hassl-2980	171	21	.	.	PUNCT
hassl-2980	172	1	for	for	ADP
hassl-2980	172	2	this	this	DET
hassl-2980	172	3	study	study	NOUN
hassl-2980	172	4	,	,	PUNCT
hassl-2980	172	5	the	the	DET
hassl-2980	172	6	population	population	NOUN
hassl-2980	172	7	comprises	comprise	VERB
hassl-2980	172	8	all	all	DET
hassl-2980	172	9	active	active	ADJ
hassl-2980	172	10	internet	internet	NOUN
hassl-2980	172	11	users	user	NOUN
hassl-2980	172	12	in	in	ADP
hassl-2980	172	13	nigeria	nigeria	PROPN
hassl-2980	172	14	amounting	amount	VERB
hassl-2980	172	15	to	to	ADP
hassl-2980	172	16	about	about	ADP
hassl-2980	172	17	99.05	99.05	NUM
hassl-2980	172	18	million	million	NUM
hassl-2980	172	19	users	user	NOUN
hassl-2980	172	20	(	(	PUNCT
hassl-2980	172	21	statistica	statistica	NOUN
hassl-2980	172	22	,	,	PUNCT
hassl-2980	172	23	2021	2021	NUM
hassl-2980	172	24	)	)	PUNCT
hassl-2980	172	25	.	.	PUNCT
hassl-2980	173	1	the	the	DET
hassl-2980	173	2	reason	reason	NOUN
hassl-2980	173	3	for	for	ADP
hassl-2980	173	4	this	this	DET
hassl-2980	173	5	choice	choice	NOUN
hassl-2980	173	6	stems	stem	VERB
hassl-2980	173	7	from	from	ADP
hassl-2980	173	8	the	the	DET
hassl-2980	173	9	fact	fact	NOUN
hassl-2980	173	10	that	that	SCONJ
hassl-2980	173	11	the	the	DET
hassl-2980	173	12	total	total	ADJ
hassl-2980	173	13	number	number	NOUN
hassl-2980	173	14	of	of	ADP
hassl-2980	173	15	online	online	ADJ
hassl-2980	173	16	shoppers	shopper	NOUN
hassl-2980	173	17	is	be	AUX
hassl-2980	173	18	unknown	unknown	ADJ
hassl-2980	173	19	.	.	PUNCT
hassl-2980	174	1	a	a	DET
hassl-2980	174	2	sample	sample	NOUN
hassl-2980	174	3	size	size	NOUN
hassl-2980	174	4	of	of	ADP
hassl-2980	174	5	300	300	NUM
hassl-2980	174	6	respondents	respondent	NOUN
hassl-2980	174	7	is	be	AUX
hassl-2980	174	8	selected	select	VERB
hassl-2980	174	9	using	use	VERB
hassl-2980	174	10	convenience	convenience	NOUN
hassl-2980	174	11	sampling	sample	VERB
hassl-2980	174	12	to	to	PART
hassl-2980	174	13	draw	draw	VERB
hassl-2980	174	14	samples	sample	NOUN
hassl-2980	174	15	from	from	ADP
hassl-2980	174	16	members	member	NOUN
hassl-2980	174	17	of	of	ADP
hassl-2980	174	18	two	two	NUM
hassl-2980	174	19	online	online	ADJ
hassl-2980	174	20	forums	forum	NOUN
hassl-2980	174	21	–	–	PUNCT
hassl-2980	174	22	‘	'	PUNCT
hassl-2980	174	23	nairaland	nairaland	NOUN
hassl-2980	174	24	’	'	PUNCT
hassl-2980	174	25	and	and	CCONJ
hassl-2980	174	26	‘	'	PUNCT
hassl-2980	174	27	nigeria	nigeria	X
hassl-2980	174	28	we	we	PRON
hassl-2980	174	29	serve	serve	VERB
hassl-2980	174	30	’	'	PUNCT
hassl-2980	174	31	.	.	PUNCT
hassl-2980	175	1	a	a	DET
hassl-2980	175	2	structured	structured	ADJ
hassl-2980	175	3	questionnaire	questionnaire	NOUN
hassl-2980	175	4	is	be	AUX
hassl-2980	175	5	used	use	VERB
hassl-2980	175	6	for	for	ADP
hassl-2980	175	7	the	the	DET
hassl-2980	175	8	survey	survey	NOUN
hassl-2980	175	9	.	.	PUNCT
hassl-2980	176	1	as	as	SCONJ
hassl-2980	176	2	stated	state	VERB
hassl-2980	176	3	earlier	early	ADV
hassl-2980	176	4	,	,	PUNCT
hassl-2980	176	5	this	this	DET
hassl-2980	176	6	questionnaire	questionnaire	NOUN
hassl-2980	176	7	was	be	AUX
hassl-2980	176	8	adapted	adapt	VERB
hassl-2980	176	9	from	from	ADP
hassl-2980	176	10	the	the	DET
hassl-2980	176	11	es	es	NOUN
hassl-2980	176	12	-	-	PUNCT
hassl-2980	176	13	qual	qual	ADJ
hassl-2980	176	14	and	and	CCONJ
hassl-2980	176	15	e	e	NOUN
hassl-2980	176	16	-	-	NOUN
hassl-2980	176	17	recs	recs	ADJ
hassl-2980	176	18	-	-	PUNCT
hassl-2980	176	19	qual	qual	ADJ
hassl-2980	176	20	models	model	NOUN
hassl-2980	176	21	by	by	ADP
hassl-2980	176	22	parasuraman	parasuraman	NOUN
hassl-2980	176	23	et	et	PROPN
hassl-2980	176	24	al	al	PROPN
hassl-2980	176	25	.	.	PUNCT
hassl-2980	177	1	(	(	PUNCT
hassl-2980	177	2	2005	2005	NUM
hassl-2980	177	3	)	)	PUNCT
hassl-2980	177	4	.	.	PUNCT
hassl-2980	178	1	online	online	PROPN
hassl-2980	178	2	questionnaires	questionnaire	NOUN
hassl-2980	178	3	were	be	AUX
hassl-2980	178	4	published	publish	VERB
hassl-2980	178	5	on	on	ADP
hassl-2980	178	6	the	the	DET
hassl-2980	178	7	nairaland	nairaland	NOUN
hassl-2980	178	8	and	and	CCONJ
hassl-2980	178	9	nigeria	nigeria	PRON
hassl-2980	178	10	we	we	PRON
hassl-2980	178	11	serve	serve	VERB
hassl-2980	178	12	forums	forum	NOUN
hassl-2980	178	13	.	.	PUNCT
hassl-2980	179	1	the	the	DET
hassl-2980	179	2	first	first	ADJ
hassl-2980	179	3	300	300	NUM
hassl-2980	179	4	filled	fill	VERB
hassl-2980	179	5	questionnaires	questionnaire	NOUN
hassl-2980	179	6	were	be	AUX
hassl-2980	179	7	chosen	choose	VERB
hassl-2980	179	8	for	for	ADP
hassl-2980	179	9	analysis	analysis	NOUN
hassl-2980	179	10	.	.	PUNCT
hassl-2980	180	1	the	the	DET
hassl-2980	180	2	first	first	ADJ
hassl-2980	180	3	session	session	NOUN
hassl-2980	180	4	will	will	AUX
hassl-2980	180	5	cover	cover	VERB
hassl-2980	180	6	demographics	demographic	NOUN
hassl-2980	180	7	of	of	ADP
hassl-2980	180	8	the	the	DET
hassl-2980	180	9	population	population	NOUN
hassl-2980	180	10	.	.	PUNCT
hassl-2980	181	1	a	a	DET
hassl-2980	181	2	likert	likert	ADJ
hassl-2980	181	3	scale	scale	NOUN
hassl-2980	181	4	is	be	AUX
hassl-2980	181	5	used	use	VERB
hassl-2980	181	6	in	in	ADP
hassl-2980	181	7	the	the	DET
hassl-2980	181	8	second	second	ADJ
hassl-2980	181	9	session	session	NOUN
hassl-2980	181	10	to	to	PART
hassl-2980	181	11	measure	measure	VERB
hassl-2980	181	12	the	the	DET
hassl-2980	181	13	responses	response	NOUN
hassl-2980	181	14	in	in	ADP
hassl-2980	181	15	a	a	DET
hassl-2980	181	16	bid	bid	NOUN
hassl-2980	181	17	to	to	PART
hassl-2980	181	18	provide	provide	VERB
hassl-2980	181	19	answers	answer	NOUN
hassl-2980	181	20	to	to	ADP
hassl-2980	181	21	the	the	DET
hassl-2980	181	22	research	research	NOUN
hassl-2980	181	23	questions	question	NOUN
hassl-2980	181	24	.	.	PUNCT
hassl-2980	182	1	customers	customer	NOUN
hassl-2980	182	2	’	'	PUNCT
hassl-2980	182	3	ratings	rating	NOUN
hassl-2980	182	4	were	be	AUX
hassl-2980	182	5	sought	seek	VERB
hassl-2980	182	6	regarding	regard	VERB
hassl-2980	182	7	the	the	DET
hassl-2980	182	8	efficiency	efficiency	NOUN
hassl-2980	182	9	,	,	PUNCT
hassl-2980	182	10	system	system	NOUN
hassl-2980	182	11	availability	availability	NOUN
hassl-2980	182	12	,	,	PUNCT
hassl-2980	182	13	fulfilment	fulfilment	NOUN
hassl-2980	182	14	,	,	PUNCT
hassl-2980	182	15	responsiveness	responsiveness	NOUN
hassl-2980	182	16	,	,	PUNCT
hassl-2980	182	17	compensation	compensation	NOUN
hassl-2980	182	18	,	,	PUNCT
hassl-2980	182	19	contact	contact	NOUN
hassl-2980	182	20	,	,	PUNCT
hassl-2980	182	21	perceived	perceive	VERB
hassl-2980	182	22	value	value	NOUN
hassl-2980	182	23	of	of	ADP
hassl-2980	182	24	the	the	DET
hassl-2980	182	25	online	online	ADJ
hassl-2980	182	26	shopping	shopping	NOUN
hassl-2980	182	27	sites	site	NOUN
hassl-2980	182	28	,	,	PUNCT
hassl-2980	182	29	and	and	CCONJ
hassl-2980	182	30	the	the	DET
hassl-2980	182	31	customers	customer	NOUN
hassl-2980	182	32	’	’	PART
hassl-2980	182	33	loyalty	loyalty	NOUN
hassl-2980	182	34	intentions	intention	NOUN
hassl-2980	182	35	.	.	PUNCT
hassl-2980	183	1	data	datum	NOUN
hassl-2980	183	2	collected	collect	VERB
hassl-2980	183	3	were	be	AUX
hassl-2980	183	4	entered	enter	VERB
hassl-2980	183	5	into	into	ADP
hassl-2980	183	6	a	a	DET
hassl-2980	183	7	spreadsheet	spreadsheet	NOUN
hassl-2980	183	8	for	for	ADP
hassl-2980	183	9	analysis	analysis	NOUN
hassl-2980	183	10	.	.	PUNCT
hassl-2980	184	1	the	the	DET
hassl-2980	184	2	responses	response	NOUN
hassl-2980	184	3	to	to	ADP
hassl-2980	184	4	each	each	DET
hassl-2980	184	5	question	question	NOUN
hassl-2980	184	6	were	be	AUX
hassl-2980	184	7	computed	compute	VERB
hassl-2980	184	8	in	in	ADP
hassl-2980	184	9	percentages	percentage	NOUN
hassl-2980	184	10	and	and	CCONJ
hassl-2980	184	11	displayed	display	VERB
hassl-2980	184	12	using	use	VERB
hassl-2980	184	13	pie	pie	NOUN
hassl-2980	184	14	charts	chart	NOUN
hassl-2980	184	15	and	and	CCONJ
hassl-2980	184	16	bar	bar	NOUN
hassl-2980	184	17	charts	chart	NOUN
hassl-2980	184	18	in	in	ADP
hassl-2980	184	19	such	such	DET
hassl-2980	184	20	a	a	DET
hassl-2980	184	21	way	way	NOUN
hassl-2980	184	22	that	that	PRON
hassl-2980	184	23	relationships	relationship	NOUN
hassl-2980	184	24	between	between	ADP
hassl-2980	184	25	responses	response	NOUN
hassl-2980	184	26	could	could	AUX
hassl-2980	184	27	be	be	AUX
hassl-2980	184	28	observed	observe	VERB
hassl-2980	184	29	.	.	PUNCT
hassl-2980	185	1	analysis	analysis	NOUN
hassl-2980	185	2	was	be	AUX
hassl-2980	185	3	also	also	ADV
hassl-2980	185	4	done	do	VERB
hassl-2980	185	5	with	with	ADP
hassl-2980	185	6	the	the	DET
hassl-2980	185	7	use	use	NOUN
hassl-2980	185	8	of	of	ADP
hassl-2980	185	9	spss	spss	PROPN
hassl-2980	185	10	to	to	PART
hassl-2980	185	11	establish	establish	VERB
hassl-2980	185	12	the	the	DET
hassl-2980	185	13	relationship	relationship	NOUN
hassl-2980	185	14	between	between	ADP
hassl-2980	185	15	demographic	demographic	ADJ
hassl-2980	185	16	factors	factor	NOUN
hassl-2980	185	17	and	and	CCONJ
hassl-2980	185	18	perceived	perceive	VERB
hassl-2980	185	19	service	service	NOUN
hassl-2980	185	20	quality	quality	NOUN
hassl-2980	185	21	.	.	PUNCT
hassl-2980	186	1	recommendations	recommendation	NOUN
hassl-2980	186	2	and	and	CCONJ
hassl-2980	186	3	conclusions	conclusion	NOUN
hassl-2980	186	4	were	be	AUX
hassl-2980	186	5	drawn	draw	VERB
hassl-2980	186	6	with	with	ADP
hassl-2980	186	7	regard	regard	NOUN
hassl-2980	186	8	to	to	ADP
hassl-2980	186	9	the	the	DET
hassl-2980	186	10	result	result	NOUN
hassl-2980	186	11	of	of	ADP
hassl-2980	186	12	the	the	DET
hassl-2980	186	13	study	study	NOUN
hassl-2980	186	14	.	.	PUNCT
hassl-2980	187	1	4	4	X
hassl-2980	187	2	.	.	X
hassl-2980	187	3	result	result	VERB
hassl-2980	187	4	this	this	DET
hassl-2980	187	5	quantitative	quantitative	ADJ
hassl-2980	187	6	-	-	PUNCT
hassl-2980	187	7	based	base	VERB
hassl-2980	187	8	study	study	NOUN
hassl-2980	187	9	provides	provide	VERB
hassl-2980	187	10	a	a	DET
hassl-2980	187	11	detailed	detailed	ADJ
hassl-2980	187	12	presentation	presentation	NOUN
hassl-2980	187	13	of	of	ADP
hassl-2980	187	14	the	the	DET
hassl-2980	187	15	data	datum	NOUN
hassl-2980	187	16	collected	collect	VERB
hassl-2980	187	17	against	against	ADP
hassl-2980	187	18	the	the	DET
hassl-2980	187	19	research	research	NOUN
hassl-2980	187	20	questions	question	NOUN
hassl-2980	187	21	,	,	PUNCT
hassl-2980	187	22	with	with	ADP
hassl-2980	187	23	an	an	DET
hassl-2980	187	24	analysis	analysis	NOUN
hassl-2980	187	25	of	of	ADP
hassl-2980	187	26	the	the	DET
hassl-2980	187	27	data	datum	NOUN
hassl-2980	187	28	and	and	CCONJ
hassl-2980	187	29	a	a	DET
hassl-2980	187	30	discussion	discussion	NOUN
hassl-2980	187	31	of	of	ADP
hassl-2980	187	32	the	the	DET
hassl-2980	187	33	results	result	NOUN
hassl-2980	187	34	.	.	PUNCT
hassl-2980	188	1	table	table	NOUN
hassl-2980	188	2	1	1	NUM
hassl-2980	188	3	.	.	PUNCT
hassl-2980	188	4	analysis	analysis	NOUN
hassl-2980	188	5	of	of	ADP
hassl-2980	188	6	questionnaire	questionnaire	NOUN
hassl-2980	188	7	.	.	PUNCT
hassl-2980	189	1	questionnaire	questionnaire	NOUN
hassl-2980	189	2	number	number	NOUN
hassl-2980	189	3	completed	complete	VERB
hassl-2980	189	4	questionnaires	questionnaire	NOUN
hassl-2980	189	5	(	(	PUNCT
hassl-2980	189	6	analyzed	analyze	VERB
hassl-2980	189	7	)	)	PUNCT
hassl-2980	189	8	237	237	NUM
hassl-2980	189	9	incomplete	incomplete	ADJ
hassl-2980	189	10	questionnaires	questionnaire	NOUN
hassl-2980	189	11	63	63	NUM
hassl-2980	189	12	total	total	NOUN
hassl-2980	189	13	300	300	NUM
hassl-2980	189	14	4.1	4.1	NUM
hassl-2980	189	15	.	.	PUNCT
hassl-2980	190	1	analysis	analysis	NOUN
hassl-2980	190	2	of	of	ADP
hassl-2980	190	3	questionnaire	questionnaire	NOUN
hassl-2980	190	4	as	as	SCONJ
hassl-2980	190	5	shown	show	VERB
hassl-2980	190	6	in	in	ADP
hassl-2980	190	7	table	table	NOUN
hassl-2980	190	8	1	1	NUM
hassl-2980	190	9	,	,	PUNCT
hassl-2980	190	10	only	only	ADV
hassl-2980	190	11	237	237	NUM
hassl-2980	190	12	of	of	ADP
hassl-2980	190	13	the	the	DET
hassl-2980	190	14	300	300	NUM
hassl-2980	190	15	questionnaires	questionnaire	NOUN
hassl-2980	190	16	were	be	AUX
hassl-2980	190	17	eventually	eventually	ADV
hassl-2980	190	18	analyzed	analyze	VERB
hassl-2980	190	19	because	because	SCONJ
hassl-2980	190	20	they	they	PRON
hassl-2980	190	21	were	be	AUX
hassl-2980	190	22	fully	fully	ADV
hassl-2980	190	23	completed	complete	VERB
hassl-2980	190	24	.	.	PUNCT
hassl-2980	191	1	4.2	4.2	NUM
hassl-2980	191	2	.	.	PUNCT
hassl-2980	192	1	analysis	analysis	NOUN
hassl-2980	192	2	of	of	ADP
hassl-2980	192	3	research	research	NOUN
hassl-2980	192	4	questions	question	NOUN
hassl-2980	192	5	rq1	rq1	VERB
hassl-2980	192	6	:	:	PUNCT
hassl-2980	192	7	what	what	PRON
hassl-2980	192	8	is	be	AUX
hassl-2980	192	9	the	the	DET
hassl-2980	192	10	perceived	perceive	VERB
hassl-2980	192	11	service	service	NOUN
hassl-2980	192	12	quality	quality	NOUN
hassl-2980	192	13	of	of	ADP
hassl-2980	192	14	the	the	DET
hassl-2980	192	15	online	online	ADJ
hassl-2980	192	16	retail	retail	ADJ
hassl-2980	192	17	sector	sector	NOUN
hassl-2980	192	18	in	in	ADP
hassl-2980	192	19	nigeria	nigeria	PROPN
hassl-2980	192	20	?	?	PUNCT
hassl-2980	193	1	in	in	ADP
hassl-2980	193	2	order	order	NOUN
hassl-2980	193	3	to	to	PART
hassl-2980	193	4	answer	answer	VERB
hassl-2980	193	5	this	this	DET
hassl-2980	193	6	question	question	NOUN
hassl-2980	193	7	,	,	PUNCT
hassl-2980	193	8	an	an	DET
hassl-2980	193	9	online	online	ADJ
hassl-2980	193	10	survey	survey	NOUN
hassl-2980	193	11	was	be	AUX
hassl-2980	193	12	conducted	conduct	VERB
hassl-2980	193	13	on	on	ADP
hassl-2980	193	14	the	the	DET
hassl-2980	193	15	nairaland	nairaland	NOUN
hassl-2980	193	16	and	and	CCONJ
hassl-2980	193	17	nigeria	nigeria	PRON
hassl-2980	193	18	we	we	PRON
hassl-2980	193	19	serve	serve	VERB
hassl-2980	193	20	online	online	ADJ
hassl-2980	193	21	forums	forum	NOUN
hassl-2980	193	22	.	.	PUNCT
hassl-2980	194	1	humanities	humanity	NOUN
hassl-2980	194	2	and	and	CCONJ
hassl-2980	194	3	social	social	ADJ
hassl-2980	194	4	sciences	science	NOUN
hassl-2980	194	5	letters	letter	NOUN
hassl-2980	194	6	,	,	PUNCT
hassl-2980	194	7	2021	2021	NUM
hassl-2980	194	8	,	,	PUNCT
hassl-2980	194	9	10(2	10(2	NUM
hassl-2980	194	10	):	):	PUNCT
hassl-2980	194	11	149	149	NUM
hassl-2980	194	12	-	-	SYM
hassl-2980	194	13	160	160	NUM
hassl-2980	194	14	155	155	NUM
hassl-2980	194	15	©	©	PROPN
hassl-2980	194	16	2022	2022	NUM
hassl-2980	194	17	conscientia	conscientia	PROPN
hassl-2980	194	18	beam	beam	PROPN
hassl-2980	194	19	.	.	PUNCT
hassl-2980	195	1	all	all	DET
hassl-2980	195	2	rights	right	NOUN
hassl-2980	195	3	reserved	reserve	VERB
hassl-2980	195	4	.	.	PUNCT
hassl-2980	196	1	table	table	NOUN
hassl-2980	196	2	2	2	NUM
hassl-2980	196	3	clearly	clearly	ADV
hassl-2980	196	4	shows	show	VERB
hassl-2980	196	5	that	that	SCONJ
hassl-2980	196	6	43	43	NUM
hassl-2980	196	7	%	%	NOUN
hassl-2980	196	8	of	of	ADP
hassl-2980	196	9	the	the	DET
hassl-2980	196	10	respondents	respondent	NOUN
hassl-2980	196	11	chose	choose	VERB
hassl-2980	196	12	jumia	jumia	PROPN
hassl-2980	196	13	as	as	ADP
hassl-2980	196	14	their	their	PRON
hassl-2980	196	15	preferred	preferred	ADJ
hassl-2980	196	16	online	online	ADJ
hassl-2980	196	17	retailer	retailer	NOUN
hassl-2980	196	18	.	.	PUNCT
hassl-2980	197	1	this	this	PRON
hassl-2980	197	2	was	be	AUX
hassl-2980	197	3	followed	follow	VERB
hassl-2980	197	4	by	by	ADP
hassl-2980	197	5	konga	konga	PROPN
hassl-2980	197	6	,	,	PUNCT
hassl-2980	197	7	which	which	PRON
hassl-2980	197	8	was	be	AUX
hassl-2980	197	9	chosen	choose	VERB
hassl-2980	197	10	by	by	ADP
hassl-2980	197	11	33	33	NUM
hassl-2980	197	12	%	%	NOUN
hassl-2980	197	13	of	of	ADP
hassl-2980	197	14	the	the	DET
hassl-2980	197	15	respondents	respondent	NOUN
hassl-2980	197	16	.	.	PUNCT
hassl-2980	198	1	kaymu	kaymu	NOUN
hassl-2980	198	2	,	,	PUNCT
hassl-2980	198	3	slot	slot	NOUN
hassl-2980	198	4	and	and	CCONJ
hassl-2980	198	5	taafoo	taafoo	NOUN
hassl-2980	198	6	were	be	AUX
hassl-2980	198	7	each	each	PRON
hassl-2980	198	8	preferred	prefer	VERB
hassl-2980	198	9	by	by	ADP
hassl-2980	198	10	2	2	NUM
hassl-2980	198	11	%	%	NOUN
hassl-2980	198	12	of	of	ADP
hassl-2980	198	13	the	the	DET
hassl-2980	198	14	respondents	respondent	NOUN
hassl-2980	198	15	.	.	PUNCT
hassl-2980	199	1	aliexpress	aliexpress	ADV
hassl-2980	199	2	and	and	CCONJ
hassl-2980	199	3	dealdey	dealdey	PROPN
hassl-2980	199	4	were	be	AUX
hassl-2980	199	5	each	each	PRON
hassl-2980	199	6	preferred	prefer	VERB
hassl-2980	199	7	by	by	ADP
hassl-2980	199	8	1	1	NUM
hassl-2980	199	9	%	%	NOUN
hassl-2980	199	10	of	of	ADP
hassl-2980	199	11	the	the	DET
hassl-2980	199	12	respondents	respondent	NOUN
hassl-2980	199	13	,	,	PUNCT
hassl-2980	199	14	while	while	SCONJ
hassl-2980	199	15	13	13	NUM
hassl-2980	199	16	%	%	NOUN
hassl-2980	199	17	have	have	AUX
hassl-2980	199	18	never	never	ADV
hassl-2980	199	19	shopped	shop	VERB
hassl-2980	199	20	online	online	ADV
hassl-2980	199	21	and	and	CCONJ
hassl-2980	199	22	hence	hence	ADV
hassl-2980	199	23	had	have	VERB
hassl-2980	199	24	no	no	DET
hassl-2980	199	25	preferred	preferred	ADJ
hassl-2980	199	26	online	online	ADJ
hassl-2980	199	27	retailer	retailer	NOUN
hassl-2980	199	28	.	.	PUNCT
hassl-2980	200	1	only	only	ADV
hassl-2980	200	2	one	one	NUM
hassl-2980	200	3	respondent	respondent	NOUN
hassl-2980	200	4	chose	choose	VERB
hassl-2980	200	5	olx	olx	PROPN
hassl-2980	200	6	as	as	ADP
hassl-2980	200	7	their	their	PRON
hassl-2980	200	8	preferred	preferred	ADJ
hassl-2980	200	9	online	online	ADJ
hassl-2980	200	10	retailer	retailer	NOUN
hassl-2980	200	11	.	.	PUNCT
hassl-2980	201	1	consequently	consequently	ADV
hassl-2980	201	2	,	,	PUNCT
hassl-2980	201	3	the	the	DET
hassl-2980	201	4	total	total	ADJ
hassl-2980	201	5	number	number	NOUN
hassl-2980	201	6	of	of	ADP
hassl-2980	201	7	respondents	respondent	NOUN
hassl-2980	201	8	who	who	PRON
hassl-2980	201	9	have	have	AUX
hassl-2980	201	10	shopped	shop	VERB
hassl-2980	201	11	online	online	ADV
hassl-2980	201	12	adds	add	VERB
hassl-2980	201	13	up	up	ADP
hassl-2980	201	14	to	to	ADP
hassl-2980	201	15	207	207	NUM
hassl-2980	201	16	.	.	PUNCT
hassl-2980	202	1	table	table	NOUN
hassl-2980	202	2	2	2	NUM
hassl-2980	202	3	.	.	PUNCT
hassl-2980	202	4	respondents	respondent	NOUN
hassl-2980	202	5	’	'	PUNCT
hassl-2980	202	6	preferences	preference	NOUN
hassl-2980	202	7	for	for	ADP
hassl-2980	202	8	online	online	ADJ
hassl-2980	202	9	retailers	retailer	NOUN
hassl-2980	202	10	.	.	PUNCT
hassl-2980	203	1	online	online	ADJ
hassl-2980	203	2	shopping	shopping	NOUN
hassl-2980	203	3	site	site	NOUN
hassl-2980	203	4	frequency	frequency	NOUN
hassl-2980	203	5	percentage	percentage	NOUN
hassl-2980	203	6	aliexpress	aliexpress	NOUN
hassl-2980	203	7	3	3	NUM
hassl-2980	203	8	1	1	NUM
hassl-2980	203	9	%	%	NOUN
hassl-2980	203	10	dealdey	dealdey	NOUN
hassl-2980	203	11	9	9	NUM
hassl-2980	203	12	4	4	NUM
hassl-2980	203	13	%	%	NOUN
hassl-2980	203	14	jumia	jumia	NOUN
hassl-2980	203	15	102	102	NUM
hassl-2980	203	16	43	43	NUM
hassl-2980	203	17	%	%	NOUN
hassl-2980	203	18	kaymu	kaymu	NOUN
hassl-2980	203	19	4	4	NUM
hassl-2980	203	20	2	2	NUM
hassl-2980	203	21	%	%	NOUN
hassl-2980	203	22	konga	konga	NOUN
hassl-2980	203	23	78	78	NUM
hassl-2980	203	24	33	33	NUM
hassl-2980	203	25	%	%	NOUN
hassl-2980	203	26	olx	olx	PROPN
hassl-2980	203	27	1	1	NUM
hassl-2980	203	28	0	0	NUM
hassl-2980	203	29	%	%	NOUN
hassl-2980	203	30	slot	slot	NOUN
hassl-2980	203	31	5	5	NUM
hassl-2980	203	32	2	2	NUM
hassl-2980	203	33	%	%	NOUN
hassl-2980	203	34	taafoo	taafoo	NOUN
hassl-2980	203	35	5	5	NUM
hassl-2980	203	36	2	2	NUM
hassl-2980	203	37	%	%	NOUN
hassl-2980	203	38	nil	nil	NOUN
hassl-2980	203	39	30	30	NUM
hassl-2980	203	40	13	13	NUM
hassl-2980	203	41	%	%	NOUN
hassl-2980	203	42	total	total	NOUN
hassl-2980	203	43	237	237	NUM
hassl-2980	203	44	100	100	NUM
hassl-2980	203	45	%	%	NOUN
hassl-2980	203	46	respondents	respondent	NOUN
hassl-2980	203	47	were	be	AUX
hassl-2980	203	48	asked	ask	VERB
hassl-2980	203	49	to	to	PART
hassl-2980	203	50	indicate	indicate	VERB
hassl-2980	203	51	their	their	PRON
hassl-2980	203	52	opinions	opinion	NOUN
hassl-2980	203	53	regarding	regard	VERB
hassl-2980	203	54	the	the	DET
hassl-2980	203	55	items	item	NOUN
hassl-2980	203	56	above	above	ADP
hassl-2980	203	57	with	with	ADP
hassl-2980	203	58	reference	reference	NOUN
hassl-2980	203	59	to	to	ADP
hassl-2980	203	60	their	their	PRON
hassl-2980	203	61	preferred	preferred	ADJ
hassl-2980	203	62	online	online	ADJ
hassl-2980	203	63	retailer	retailer	NOUN
hassl-2980	203	64	.	.	PUNCT
hassl-2980	204	1	their	their	PRON
hassl-2980	204	2	opinions	opinion	NOUN
hassl-2980	204	3	were	be	AUX
hassl-2980	204	4	measured	measure	VERB
hassl-2980	204	5	using	use	VERB
hassl-2980	204	6	the	the	DET
hassl-2980	204	7	likert	likert	ADJ
hassl-2980	204	8	scale	scale	NOUN
hassl-2980	204	9	consisting	consist	VERB
hassl-2980	204	10	of	of	ADP
hassl-2980	204	11	strongly	strongly	ADV
hassl-2980	204	12	disagree	disagree	VERB
hassl-2980	204	13	,	,	PUNCT
hassl-2980	204	14	disagree	disagree	VERB
hassl-2980	204	15	,	,	PUNCT
hassl-2980	204	16	indifferent	indifferent	ADJ
hassl-2980	204	17	,	,	PUNCT
hassl-2980	204	18	agree	agree	VERB
hassl-2980	204	19	and	and	CCONJ
hassl-2980	204	20	strongly	strongly	ADV
hassl-2980	204	21	agree	agree	VERB
hassl-2980	204	22	.	.	PUNCT
hassl-2980	205	1	each	each	DET
hassl-2980	205	2	component	component	NOUN
hassl-2980	205	3	on	on	ADP
hassl-2980	205	4	the	the	DET
hassl-2980	205	5	scale	scale	NOUN
hassl-2980	205	6	was	be	AUX
hassl-2980	205	7	given	give	VERB
hassl-2980	205	8	a	a	DET
hassl-2980	205	9	weighted	weighted	ADJ
hassl-2980	205	10	score	score	NOUN
hassl-2980	205	11	of	of	ADP
hassl-2980	205	12	one	one	NUM
hassl-2980	205	13	to	to	ADP
hassl-2980	205	14	five	five	NUM
hassl-2980	205	15	,	,	PUNCT
hassl-2980	205	16	respectively	respectively	ADV
hassl-2980	205	17	.	.	PUNCT
hassl-2980	206	1	hence	hence	ADV
hassl-2980	206	2	the	the	DET
hassl-2980	206	3	anticipated	anticipate	VERB
hassl-2980	206	4	or	or	CCONJ
hassl-2980	206	5	expected	expect	VERB
hassl-2980	206	6	service	service	NOUN
hassl-2980	206	7	will	will	AUX
hassl-2980	206	8	have	have	VERB
hassl-2980	206	9	a	a	DET
hassl-2980	206	10	mean	mean	ADJ
hassl-2980	206	11	score	score	NOUN
hassl-2980	206	12	of	of	ADP
hassl-2980	206	13	five	five	NUM
hassl-2980	206	14	.	.	PUNCT
hassl-2980	207	1	this	this	PRON
hassl-2980	207	2	is	be	AUX
hassl-2980	207	3	achieved	achieve	VERB
hassl-2980	207	4	by	by	ADP
hassl-2980	207	5	adding	add	VERB
hassl-2980	207	6	up	up	ADP
hassl-2980	207	7	the	the	DET
hassl-2980	207	8	weighted	weighted	ADJ
hassl-2980	207	9	score	score	NOUN
hassl-2980	207	10	of	of	ADP
hassl-2980	207	11	responses	response	NOUN
hassl-2980	207	12	,	,	PUNCT
hassl-2980	207	13	the	the	DET
hassl-2980	207	14	weighted	weighted	ADJ
hassl-2980	207	15	score	score	NOUN
hassl-2980	207	16	being	be	AUX
hassl-2980	207	17	five	five	NUM
hassl-2980	207	18	and	and	CCONJ
hassl-2980	207	19	dividing	divide	VERB
hassl-2980	207	20	it	it	PRON
hassl-2980	207	21	by	by	ADP
hassl-2980	207	22	the	the	DET
hassl-2980	207	23	number	number	NOUN
hassl-2980	207	24	of	of	ADP
hassl-2980	207	25	respondents	respondent	NOUN
hassl-2980	207	26	.	.	PUNCT
hassl-2980	208	1	anticipated	anticipate	VERB
hassl-2980	208	2	service	service	NOUN
hassl-2980	208	3	implies	imply	VERB
hassl-2980	208	4	that	that	SCONJ
hassl-2980	208	5	all	all	DET
hassl-2980	208	6	respondents	respondent	NOUN
hassl-2980	208	7	strongly	strongly	ADV
hassl-2980	208	8	agree	agree	VERB
hassl-2980	208	9	with	with	ADP
hassl-2980	208	10	the	the	DET
hassl-2980	208	11	items	item	NOUN
hassl-2980	208	12	that	that	PRON
hassl-2980	208	13	made	make	VERB
hassl-2980	208	14	up	up	ADP
hassl-2980	208	15	the	the	DET
hassl-2980	208	16	service	service	NOUN
hassl-2980	208	17	quality	quality	NOUN
hassl-2980	208	18	dimension	dimension	NOUN
hassl-2980	208	19	.	.	PUNCT
hassl-2980	209	1	the	the	DET
hassl-2980	209	2	perceived	perceive	VERB
hassl-2980	209	3	mean	mean	NOUN
hassl-2980	209	4	score	score	NOUN
hassl-2980	209	5	is	be	AUX
hassl-2980	209	6	calculated	calculate	VERB
hassl-2980	209	7	by	by	ADP
hassl-2980	209	8	adding	add	VERB
hassl-2980	209	9	up	up	ADP
hassl-2980	209	10	all	all	DET
hassl-2980	209	11	the	the	DET
hassl-2980	209	12	responses	response	NOUN
hassl-2980	209	13	under	under	ADP
hassl-2980	209	14	each	each	DET
hassl-2980	209	15	service	service	NOUN
hassl-2980	209	16	dimension	dimension	NOUN
hassl-2980	209	17	and	and	CCONJ
hassl-2980	209	18	dividing	dividing	NOUN
hassl-2980	209	19	by	by	ADP
hassl-2980	209	20	the	the	DET
hassl-2980	209	21	number	number	NOUN
hassl-2980	209	22	of	of	ADP
hassl-2980	209	23	respondents	respondent	NOUN
hassl-2980	209	24	.	.	PUNCT
hassl-2980	210	1	table	table	NOUN
hassl-2980	210	2	3	3	NUM
hassl-2980	210	3	shows	show	VERB
hassl-2980	210	4	all	all	DET
hassl-2980	210	5	the	the	DET
hassl-2980	210	6	dimensions	dimension	NOUN
hassl-2980	210	7	and	and	CCONJ
hassl-2980	210	8	their	their	PRON
hassl-2980	210	9	mean	mean	ADJ
hassl-2980	210	10	scores	score	NOUN
hassl-2980	210	11	.	.	PUNCT
hassl-2980	211	1	it	it	PRON
hassl-2980	211	2	is	be	AUX
hassl-2980	211	3	noteworthy	noteworthy	ADJ
hassl-2980	211	4	that	that	SCONJ
hassl-2980	211	5	the	the	DET
hassl-2980	211	6	total	total	ADJ
hassl-2980	211	7	score	score	NOUN
hassl-2980	211	8	for	for	ADP
hassl-2980	211	9	service	service	NOUN
hassl-2980	211	10	dimensions	dimension	NOUN
hassl-2980	211	11	with	with	ADP
hassl-2980	211	12	more	more	ADJ
hassl-2980	211	13	than	than	ADP
hassl-2980	211	14	one	one	NUM
hassl-2980	211	15	item	item	NOUN
hassl-2980	211	16	were	be	AUX
hassl-2980	211	17	calculated	calculate	VERB
hassl-2980	211	18	by	by	ADP
hassl-2980	211	19	adding	add	VERB
hassl-2980	211	20	up	up	ADP
hassl-2980	211	21	the	the	DET
hassl-2980	211	22	total	total	ADJ
hassl-2980	211	23	scores	score	NOUN
hassl-2980	211	24	for	for	ADP
hassl-2980	211	25	items	item	NOUN
hassl-2980	211	26	therein	therein	ADV
hassl-2980	211	27	and	and	CCONJ
hassl-2980	211	28	dividing	divide	VERB
hassl-2980	211	29	the	the	DET
hassl-2980	211	30	result	result	NOUN
hassl-2980	211	31	by	by	ADP
hassl-2980	211	32	two	two	NUM
hassl-2980	211	33	.	.	PUNCT
hassl-2980	212	1	this	this	PRON
hassl-2980	212	2	is	be	AUX
hassl-2980	212	3	clearly	clearly	ADV
hassl-2980	212	4	illustrated	illustrate	VERB
hassl-2980	212	5	in	in	ADP
hassl-2980	212	6	appendix	appendix	NOUN
hassl-2980	212	7	1	1	NUM
hassl-2980	212	8	.	.	PUNCT
hassl-2980	212	9	table	table	NOUN
hassl-2980	212	10	3	3	NUM
hassl-2980	212	11	.	.	PUNCT
hassl-2980	212	12	perceived	perceive	VERB
hassl-2980	212	13	service	service	NOUN
hassl-2980	212	14	quality	quality	NOUN
hassl-2980	212	15	of	of	ADP
hassl-2980	212	16	the	the	DET
hassl-2980	212	17	online	online	ADJ
hassl-2980	212	18	retail	retail	ADJ
hassl-2980	212	19	sector	sector	NOUN
hassl-2980	212	20	.	.	PUNCT
hassl-2980	213	1	dimension	dimension	NOUN
hassl-2980	213	2	mean	mean	NOUN
hassl-2980	213	3	score	score	NOUN
hassl-2980	213	4	(	(	PUNCT
hassl-2980	213	5	perceived	perceive	VERB
hassl-2980	213	6	)	)	PUNCT
hassl-2980	213	7	mean	mean	NOUN
hassl-2980	213	8	score	score	NOUN
hassl-2980	213	9	(	(	PUNCT
hassl-2980	213	10	expected	expect	VERB
hassl-2980	213	11	)	)	PUNCT
hassl-2980	213	12	percentage	percentage	NOUN
hassl-2980	213	13	efficiency	efficiency	NOUN
hassl-2980	213	14	3.43	3.43	NUM
hassl-2980	213	15	5.00	5.00	NUM
hassl-2980	213	16	68.60	68.60	NUM
hassl-2980	213	17	%	%	NOUN
hassl-2980	213	18	system	system	NOUN
hassl-2980	213	19	availability	availability	NOUN
hassl-2980	213	20	3.13	3.13	NUM
hassl-2980	213	21	5.00	5.00	NUM
hassl-2980	213	22	62.60	62.60	NUM
hassl-2980	213	23	%	%	NOUN
hassl-2980	213	24	fulfilment	fulfilment	NOUN
hassl-2980	213	25	3.11	3.11	NUM
hassl-2980	213	26	5.00	5.00	NUM
hassl-2980	213	27	62.20	62.20	NUM
hassl-2980	213	28	%	%	NOUN
hassl-2980	213	29	responsiveness	responsiveness	NOUN
hassl-2980	213	30	2.95	2.95	NUM
hassl-2980	213	31	5.00	5.00	NUM
hassl-2980	213	32	59	59	NUM
hassl-2980	213	33	%	%	NOUN
hassl-2980	213	34	compensation	compensation	NOUN
hassl-2980	213	35	2.59	2.59	NUM
hassl-2980	213	36	5.00	5.00	NUM
hassl-2980	213	37	51.80	51.80	NUM
hassl-2980	213	38	%	%	NOUN
hassl-2980	213	39	contact	contact	NOUN
hassl-2980	213	40	3.37	3.37	NUM
hassl-2980	213	41	5.00	5.00	NUM
hassl-2980	213	42	67.40	67.40	NUM
hassl-2980	213	43	%	%	NOUN
hassl-2980	213	44	perceived	perceive	VERB
hassl-2980	213	45	value	value	NOUN
hassl-2980	213	46	3.12	3.12	NUM
hassl-2980	213	47	5.00	5.00	NUM
hassl-2980	213	48	62.40	62.40	NUM
hassl-2980	213	49	%	%	NOUN
hassl-2980	213	50	loyalty	loyalty	NOUN
hassl-2980	213	51	intention	intention	NOUN
hassl-2980	213	52	3.36	3.36	NUM
hassl-2980	213	53	5.00	5.00	NUM
hassl-2980	213	54	67.20	67.20	NUM
hassl-2980	213	55	%	%	NOUN
hassl-2980	213	56	total	total	NOUN
hassl-2980	213	57	25.06	25.06	NUM
hassl-2980	213	58	40.0	40.0	NUM
hassl-2980	213	59	62.65	62.65	NUM
hassl-2980	213	60	%	%	NOUN
hassl-2980	213	61	as	as	SCONJ
hassl-2980	213	62	illustrated	illustrate	VERB
hassl-2980	213	63	in	in	ADP
hassl-2980	213	64	table	table	NOUN
hassl-2980	213	65	1	1	NUM
hassl-2980	213	66	,	,	PUNCT
hassl-2980	213	67	the	the	DET
hassl-2980	213	68	207	207	NUM
hassl-2980	213	69	of	of	ADP
hassl-2980	213	70	the	the	DET
hassl-2980	213	71	237	237	NUM
hassl-2980	213	72	respondents	respondent	NOUN
hassl-2980	213	73	have	have	AUX
hassl-2980	213	74	shopped	shop	VERB
hassl-2980	213	75	online	online	ADV
hassl-2980	213	76	.	.	PUNCT
hassl-2980	214	1	from	from	ADP
hassl-2980	214	2	table	table	NOUN
hassl-2980	214	3	2	2	NUM
hassl-2980	214	4	,	,	PUNCT
hassl-2980	214	5	the	the	DET
hassl-2980	214	6	mean	mean	ADJ
hassl-2980	214	7	total	total	ADJ
hassl-2980	214	8	score	score	NOUN
hassl-2980	214	9	of	of	ADP
hassl-2980	214	10	all	all	DET
hassl-2980	214	11	the	the	DET
hassl-2980	214	12	dimensions	dimension	NOUN
hassl-2980	214	13	was	be	AUX
hassl-2980	214	14	25.06	25.06	NUM
hassl-2980	214	15	.	.	PUNCT
hassl-2980	215	1	the	the	DET
hassl-2980	215	2	dimension	dimension	NOUN
hassl-2980	215	3	with	with	ADP
hassl-2980	215	4	the	the	DET
hassl-2980	215	5	highest	high	ADJ
hassl-2980	215	6	score	score	NOUN
hassl-2980	215	7	is	be	AUX
hassl-2980	215	8	‘	'	PUNCT
hassl-2980	215	9	efficiency	efficiency	NOUN
hassl-2980	215	10	’	'	PUNCT
hassl-2980	215	11	with	with	ADP
hassl-2980	215	12	a	a	DET
hassl-2980	215	13	mean	mean	ADJ
hassl-2980	215	14	score	score	NOUN
hassl-2980	215	15	of	of	ADP
hassl-2980	215	16	3.43	3.43	NUM
hassl-2980	215	17	.	.	PUNCT
hassl-2980	216	1	this	this	PRON
hassl-2980	216	2	is	be	AUX
hassl-2980	216	3	followed	follow	VERB
hassl-2980	216	4	by	by	ADP
hassl-2980	216	5	‘	'	PUNCT
hassl-2980	216	6	contact	contact	NOUN
hassl-2980	216	7	’	'	PUNCT
hassl-2980	216	8	with	with	ADP
hassl-2980	216	9	a	a	DET
hassl-2980	216	10	mean	mean	ADJ
hassl-2980	216	11	score	score	NOUN
hassl-2980	216	12	of	of	ADP
hassl-2980	216	13	3.37	3.37	NUM
hassl-2980	216	14	.	.	PUNCT
hassl-2980	217	1	the	the	DET
hassl-2980	217	2	succeeding	succeed	VERB
hassl-2980	217	3	highest	high	ADJ
hassl-2980	217	4	score	score	NOUN
hassl-2980	217	5	is	be	AUX
hassl-2980	217	6	for	for	ADP
hassl-2980	217	7	‘	'	PUNCT
hassl-2980	217	8	loyalty	loyalty	NOUN
hassl-2980	217	9	intention	intention	NOUN
hassl-2980	217	10	’	'	PUNCT
hassl-2980	217	11	,	,	PUNCT
hassl-2980	217	12	with	with	ADP
hassl-2980	217	13	a	a	DET
hassl-2980	217	14	mean	mean	ADJ
hassl-2980	217	15	score	score	NOUN
hassl-2980	217	16	of	of	ADP
hassl-2980	217	17	3.36	3.36	NUM
hassl-2980	217	18	.	.	PUNCT
hassl-2980	218	1	the	the	DET
hassl-2980	218	2	subsequent	subsequent	ADJ
hassl-2980	218	3	score	score	NOUN
hassl-2980	218	4	was	be	AUX
hassl-2980	218	5	for	for	ADP
hassl-2980	218	6	‘	'	PUNCT
hassl-2980	218	7	system	system	NOUN
hassl-2980	218	8	availability	availability	NOUN
hassl-2980	218	9	’	'	PUNCT
hassl-2980	218	10	,	,	PUNCT
hassl-2980	218	11	with	with	ADP
hassl-2980	218	12	a	a	DET
hassl-2980	218	13	mean	mean	ADJ
hassl-2980	218	14	score	score	NOUN
hassl-2980	218	15	of	of	ADP
hassl-2980	218	16	3.13	3.13	NUM
hassl-2980	218	17	.	.	PUNCT
hassl-2980	219	1	this	this	PRON
hassl-2980	219	2	is	be	AUX
hassl-2980	219	3	followed	follow	VERB
hassl-2980	219	4	by	by	ADP
hassl-2980	219	5	‘	'	PUNCT
hassl-2980	219	6	perceived	perceive	VERB
hassl-2980	219	7	value	value	NOUN
hassl-2980	219	8	’	'	PUNCT
hassl-2980	219	9	,	,	PUNCT
hassl-2980	219	10	with	with	ADP
hassl-2980	219	11	a	a	DET
hassl-2980	219	12	mean	mean	ADJ
hassl-2980	219	13	score	score	NOUN
hassl-2980	219	14	of	of	ADP
hassl-2980	219	15	3.12	3.12	NUM
hassl-2980	219	16	.	.	PUNCT
hassl-2980	220	1	the	the	DET
hassl-2980	220	2	next	next	ADJ
hassl-2980	220	3	dimension	dimension	NOUN
hassl-2980	220	4	is	be	AUX
hassl-2980	220	5	‘	'	PUNCT
hassl-2980	220	6	fulfilment	fulfilment	NOUN
hassl-2980	220	7	’	'	PUNCT
hassl-2980	220	8	,	,	PUNCT
hassl-2980	220	9	with	with	ADP
hassl-2980	220	10	a	a	DET
hassl-2980	220	11	mean	mean	ADJ
hassl-2980	220	12	score	score	NOUN
hassl-2980	220	13	of	of	ADP
hassl-2980	220	14	3.11	3.11	NUM
hassl-2980	220	15	.	.	PUNCT
hassl-2980	221	1	this	this	PRON
hassl-2980	221	2	is	be	AUX
hassl-2980	221	3	followed	follow	VERB
hassl-2980	221	4	by	by	ADP
hassl-2980	221	5	‘	'	PUNCT
hassl-2980	221	6	responsiveness	responsiveness	NOUN
hassl-2980	221	7	’	'	PUNCT
hassl-2980	221	8	,	,	PUNCT
hassl-2980	221	9	with	with	ADP
hassl-2980	221	10	a	a	DET
hassl-2980	221	11	mean	mean	ADJ
hassl-2980	221	12	score	score	NOUN
hassl-2980	221	13	of	of	ADP
hassl-2980	221	14	2.95	2.95	NUM
hassl-2980	221	15	.	.	PUNCT
hassl-2980	222	1	‘	'	PUNCT
hassl-2980	222	2	compensation	compensation	NOUN
hassl-2980	222	3	’	'	PUNCT
hassl-2980	222	4	took	take	VERB
hassl-2980	222	5	the	the	DET
hassl-2980	222	6	last	last	ADJ
hassl-2980	222	7	position	position	NOUN
hassl-2980	222	8	,	,	PUNCT
hassl-2980	222	9	with	with	ADP
hassl-2980	222	10	a	a	DET
hassl-2980	222	11	mean	mean	ADJ
hassl-2980	222	12	score	score	NOUN
hassl-2980	222	13	of	of	ADP
hassl-2980	222	14	2.59	2.59	NUM
hassl-2980	222	15	.	.	PUNCT
hassl-2980	223	1	percentages	percentage	NOUN
hassl-2980	223	2	were	be	AUX
hassl-2980	223	3	calculated	calculate	VERB
hassl-2980	223	4	by	by	ADP
hassl-2980	223	5	dividing	divide	VERB
hassl-2980	223	6	the	the	DET
hassl-2980	223	7	perceived	perceive	VERB
hassl-2980	223	8	mean	mean	NOUN
hassl-2980	223	9	score	score	NOUN
hassl-2980	223	10	by	by	ADP
hassl-2980	223	11	the	the	DET
hassl-2980	223	12	expected	expect	VERB
hassl-2980	223	13	mean	mean	ADJ
hassl-2980	223	14	score	score	NOUN
hassl-2980	223	15	and	and	CCONJ
hassl-2980	223	16	multiplying	multiply	VERB
hassl-2980	223	17	the	the	DET
hassl-2980	223	18	outcome	outcome	NOUN
hassl-2980	223	19	by	by	ADP
hassl-2980	223	20	100	100	NUM
hassl-2980	223	21	.	.	PUNCT
hassl-2980	224	1	analysis	analysis	NOUN
hassl-2980	224	2	of	of	ADP
hassl-2980	224	3	the	the	DET
hassl-2980	224	4	percentages	percentage	NOUN
hassl-2980	224	5	of	of	ADP
hassl-2980	224	6	the	the	DET
hassl-2980	224	7	various	various	ADJ
hassl-2980	224	8	dimensions	dimension	NOUN
hassl-2980	224	9	shows	show	VERB
hassl-2980	224	10	that	that	SCONJ
hassl-2980	224	11	‘	'	PUNCT
hassl-2980	224	12	efficiency	efficiency	NOUN
hassl-2980	224	13	’	'	PUNCT
hassl-2980	224	14	ranked	rank	VERB
hassl-2980	224	15	highest	high	ADJ
hassl-2980	224	16	humanities	humanity	NOUN
hassl-2980	224	17	and	and	CCONJ
hassl-2980	224	18	social	social	ADJ
hassl-2980	224	19	sciences	science	NOUN
hassl-2980	224	20	letters	letter	NOUN
hassl-2980	224	21	,	,	PUNCT
hassl-2980	224	22	2021	2021	NUM
hassl-2980	224	23	,	,	PUNCT
hassl-2980	224	24	10(2	10(2	NUM
hassl-2980	224	25	):	):	PUNCT
hassl-2980	224	26	149	149	NUM
hassl-2980	224	27	-	-	SYM
hassl-2980	224	28	160	160	NUM
hassl-2980	224	29	156	156	NUM
hassl-2980	224	30	©	©	PROPN
hassl-2980	224	31	2022	2022	NUM
hassl-2980	224	32	conscientia	conscientia	PROPN
hassl-2980	224	33	beam	beam	PROPN
hassl-2980	224	34	.	.	PUNCT
hassl-2980	225	1	all	all	DET
hassl-2980	225	2	rights	right	NOUN
hassl-2980	225	3	reserved	reserve	VERB
hassl-2980	225	4	.	.	PUNCT
hassl-2980	226	1	with	with	ADP
hassl-2980	226	2	68.60	68.60	NUM
hassl-2980	226	3	%	%	NOUN
hassl-2980	226	4	.	.	PUNCT
hassl-2980	227	1	this	this	PRON
hassl-2980	227	2	was	be	AUX
hassl-2980	227	3	followed	follow	VERB
hassl-2980	227	4	by	by	ADP
hassl-2980	227	5	‘	'	PUNCT
hassl-2980	227	6	contact	contact	NOUN
hassl-2980	227	7	’	'	PUNCT
hassl-2980	227	8	with	with	ADP
hassl-2980	227	9	67.40	67.40	NUM
hassl-2980	227	10	%	%	NOUN
hassl-2980	227	11	.	.	PUNCT
hassl-2980	228	1	‘	'	PUNCT
hassl-2980	228	2	loyalty	loyalty	NOUN
hassl-2980	228	3	intention	intention	NOUN
hassl-2980	228	4	’	'	PUNCT
hassl-2980	228	5	and	and	CCONJ
hassl-2980	228	6	‘	'	PUNCT
hassl-2980	228	7	system	system	NOUN
hassl-2980	228	8	availability	availability	NOUN
hassl-2980	228	9	’	'	PUNCT
hassl-2980	228	10	scored	score	VERB
hassl-2980	228	11	67.20	67.20	NUM
hassl-2980	228	12	%	%	NOUN
hassl-2980	228	13	and	and	CCONJ
hassl-2980	228	14	62.60	62.60	NUM
hassl-2980	228	15	%	%	NOUN
hassl-2980	228	16	,	,	PUNCT
hassl-2980	228	17	respectively	respectively	ADV
hassl-2980	228	18	.	.	PUNCT
hassl-2980	229	1	‘	'	PUNCT
hassl-2980	229	2	perceived	perceive	VERB
hassl-2980	229	3	value	value	NOUN
hassl-2980	229	4	’	'	PUNCT
hassl-2980	229	5	and	and	CCONJ
hassl-2980	229	6	‘	'	PUNCT
hassl-2980	229	7	fulfilment	fulfilment	NOUN
hassl-2980	229	8	’	'	PUNCT
hassl-2980	229	9	had	have	VERB
hassl-2980	229	10	scores	score	NOUN
hassl-2980	229	11	of	of	ADP
hassl-2980	229	12	62.40	62.40	NUM
hassl-2980	229	13	%	%	NOUN
hassl-2980	229	14	and	and	CCONJ
hassl-2980	229	15	62.20	62.20	NUM
hassl-2980	229	16	%	%	NOUN
hassl-2980	229	17	,	,	PUNCT
hassl-2980	229	18	respectively	respectively	ADV
hassl-2980	229	19	.	.	PUNCT
hassl-2980	230	1	these	these	PRON
hassl-2980	230	2	were	be	AUX
hassl-2980	230	3	followed	follow	VERB
hassl-2980	230	4	by	by	ADP
hassl-2980	230	5	‘	'	PUNCT
hassl-2980	230	6	responsiveness	responsiveness	NOUN
hassl-2980	230	7	’	'	PUNCT
hassl-2980	230	8	and	and	CCONJ
hassl-2980	230	9	‘	'	PUNCT
hassl-2980	230	10	compensation	compensation	NOUN
hassl-2980	230	11	’	'	PUNCT
hassl-2980	230	12	,	,	PUNCT
hassl-2980	230	13	with	with	ADP
hassl-2980	230	14	59	59	NUM
hassl-2980	230	15	%	%	NOUN
hassl-2980	230	16	and	and	CCONJ
hassl-2980	230	17	51.80	51.80	NUM
hassl-2980	230	18	%	%	NOUN
hassl-2980	230	19	,	,	PUNCT
hassl-2980	230	20	respectively	respectively	ADV
hassl-2980	230	21	.	.	PUNCT
hassl-2980	231	1	the	the	DET
hassl-2980	231	2	total	total	ADJ
hassl-2980	231	3	mean	mean	NOUN
hassl-2980	231	4	score	score	NOUN
hassl-2980	231	5	(	(	PUNCT
hassl-2980	231	6	perceived	perceive	VERB
hassl-2980	231	7	)	)	PUNCT
hassl-2980	231	8	is	be	AUX
hassl-2980	231	9	62.65	62.65	NUM
hassl-2980	231	10	%	%	NOUN
hassl-2980	231	11	of	of	ADP
hassl-2980	231	12	the	the	DET
hassl-2980	231	13	total	total	ADJ
hassl-2980	231	14	mean	mean	NOUN
hassl-2980	231	15	score	score	NOUN
hassl-2980	231	16	(	(	PUNCT
hassl-2980	231	17	expected	expect	VERB
hassl-2980	231	18	)	)	PUNCT
hassl-2980	231	19	.	.	PUNCT
hassl-2980	232	1	the	the	DET
hassl-2980	232	2	average	average	NOUN
hassl-2980	232	3	of	of	ADP
hassl-2980	232	4	the	the	DET
hassl-2980	232	5	service	service	NOUN
hassl-2980	232	6	quality	quality	NOUN
hassl-2980	232	7	percentage	percentage	NOUN
hassl-2980	232	8	dimensions	dimension	NOUN
hassl-2980	232	9	is	be	AUX
hassl-2980	232	10	also	also	ADV
hassl-2980	232	11	62.65	62.65	NUM
hassl-2980	232	12	%	%	NOUN
hassl-2980	232	13	.	.	PUNCT
hassl-2980	233	1	figure	figure	NOUN
hassl-2980	233	2	1	1	NUM
hassl-2980	233	3	.	.	PUNCT
hassl-2980	234	1	perceived	perceive	VERB
hassl-2980	234	2	service	service	NOUN
hassl-2980	234	3	quality	quality	NOUN
hassl-2980	234	4	of	of	ADP
hassl-2980	234	5	the	the	DET
hassl-2980	234	6	online	online	ADJ
hassl-2980	234	7	retail	retail	ADJ
hassl-2980	234	8	sector	sector	NOUN
hassl-2980	234	9	.	.	PUNCT
hassl-2980	235	1	figure	figure	NOUN
hassl-2980	235	2	1	1	NUM
hassl-2980	235	3	shows	show	VERB
hassl-2980	235	4	that	that	SCONJ
hassl-2980	235	5	‘	'	PUNCT
hassl-2980	235	6	efficiency	efficiency	NOUN
hassl-2980	235	7	’	'	PUNCT
hassl-2980	235	8	,	,	PUNCT
hassl-2980	235	9	‘	'	PUNCT
hassl-2980	235	10	contact	contact	NOUN
hassl-2980	235	11	’	'	PUNCT
hassl-2980	235	12	and	and	CCONJ
hassl-2980	235	13	‘	'	PUNCT
hassl-2980	235	14	loyalty	loyalty	NOUN
hassl-2980	235	15	intention	intention	NOUN
hassl-2980	235	16	’	'	PUNCT
hassl-2980	235	17	rank	rank	NOUN
hassl-2980	235	18	above	above	ADP
hassl-2980	235	19	the	the	DET
hassl-2980	235	20	average	average	NOUN
hassl-2980	235	21	of	of	ADP
hassl-2980	235	22	percentages	percentage	NOUN
hassl-2980	235	23	,	,	PUNCT
hassl-2980	235	24	while	while	SCONJ
hassl-2980	235	25	‘	'	PUNCT
hassl-2980	235	26	system	system	NOUN
hassl-2980	235	27	availability	availability	NOUN
hassl-2980	235	28	’	'	PUNCT
hassl-2980	235	29	,	,	PUNCT
hassl-2980	235	30	‘	'	PUNCT
hassl-2980	235	31	perceived	perceive	VERB
hassl-2980	235	32	value	value	NOUN
hassl-2980	235	33	’	'	PUNCT
hassl-2980	235	34	,	,	PUNCT
hassl-2980	235	35	‘	'	PUNCT
hassl-2980	235	36	fulfilment	fulfilment	NOUN
hassl-2980	235	37	’	'	PUNCT
hassl-2980	235	38	,	,	PUNCT
hassl-2980	235	39	‘	'	PUNCT
hassl-2980	235	40	responsiveness	responsiveness	NOUN
hassl-2980	235	41	’	'	PUNCT
hassl-2980	235	42	and	and	CCONJ
hassl-2980	235	43	‘	'	PUNCT
hassl-2980	235	44	compensation	compensation	NOUN
hassl-2980	235	45	’	'	PUNCT
hassl-2980	235	46	rank	rank	NOUN
hassl-2980	235	47	below	below	ADP
hassl-2980	235	48	the	the	DET
hassl-2980	235	49	average	average	NOUN
hassl-2980	235	50	of	of	ADP
hassl-2980	235	51	percentages	percentage	NOUN
hassl-2980	235	52	.	.	PUNCT
hassl-2980	236	1	rq2	rq2	NOUN
hassl-2980	236	2	:	:	PUNCT
hassl-2980	236	3	to	to	ADP
hassl-2980	236	4	what	what	DET
hassl-2980	236	5	extent	extent	NOUN
hassl-2980	236	6	do	do	AUX
hassl-2980	236	7	demographic	demographic	ADJ
hassl-2980	236	8	factors	factor	NOUN
hassl-2980	236	9	affect	affect	VERB
hassl-2980	236	10	customer	customer	NOUN
hassl-2980	236	11	perception	perception	NOUN
hassl-2980	236	12	of	of	ADP
hassl-2980	236	13	the	the	DET
hassl-2980	236	14	service	service	NOUN
hassl-2980	236	15	offered	offer	VERB
hassl-2980	236	16	by	by	ADP
hassl-2980	236	17	online	online	ADJ
hassl-2980	236	18	retailers	retailer	NOUN
hassl-2980	236	19	?	?	PUNCT
hassl-2980	237	1	table	table	NOUN
hassl-2980	237	2	4	4	NUM
hassl-2980	237	3	.	.	PUNCT
hassl-2980	238	1	gender	gender	NOUN
hassl-2980	238	2	of	of	ADP
hassl-2980	238	3	respondents	respondent	NOUN
hassl-2980	238	4	.	.	PUNCT
hassl-2980	239	1	gender	gender	NOUN
hassl-2980	239	2	frequency	frequency	NOUN
hassl-2980	239	3	percentage	percentage	NOUN
hassl-2980	239	4	male	male	NOUN
hassl-2980	239	5	133	133	NUM
hassl-2980	239	6	56	56	NUM
hassl-2980	239	7	%	%	NOUN
hassl-2980	239	8	female	female	ADJ
hassl-2980	239	9	104	104	NUM
hassl-2980	239	10	44	44	NUM
hassl-2980	239	11	%	%	NOUN
hassl-2980	239	12	total	total	NOUN
hassl-2980	239	13	237	237	NUM
hassl-2980	239	14	100	100	NUM
hassl-2980	239	15	%	%	NOUN
hassl-2980	239	16	table	table	NOUN
hassl-2980	239	17	4	4	NUM
hassl-2980	239	18	shows	show	VERB
hassl-2980	239	19	that	that	SCONJ
hassl-2980	239	20	56	56	NUM
hassl-2980	239	21	%	%	NOUN
hassl-2980	239	22	were	be	AUX
hassl-2980	239	23	male	male	ADJ
hassl-2980	239	24	and	and	CCONJ
hassl-2980	239	25	44	44	NUM
hassl-2980	239	26	%	%	NOUN
hassl-2980	239	27	were	be	AUX
hassl-2980	239	28	female	female	ADJ
hassl-2980	239	29	.	.	PUNCT
hassl-2980	240	1	table	table	NOUN
hassl-2980	240	2	5	5	NUM
hassl-2980	240	3	.	.	PUNCT
hassl-2980	240	4	age	age	NOUN
hassl-2980	240	5	groups	group	NOUN
hassl-2980	240	6	of	of	ADP
hassl-2980	240	7	respondents	respondent	NOUN
hassl-2980	240	8	.	.	PUNCT
hassl-2980	241	1	age	age	NOUN
hassl-2980	241	2	bracket	bracket	NOUN
hassl-2980	241	3	frequency	frequency	NOUN
hassl-2980	241	4	percentage	percentage	NOUN
hassl-2980	241	5	16–25	16–25	NUM
hassl-2980	241	6	63	63	NUM
hassl-2980	241	7	27	27	NUM
hassl-2980	241	8	%	%	NOUN
hassl-2980	241	9	26–35	26–35	NUM
hassl-2980	241	10	128	128	NUM
hassl-2980	241	11	54	54	NUM
hassl-2980	241	12	%	%	NOUN
hassl-2980	241	13	36–45	36–45	NUM
hassl-2980	241	14	35	35	NUM
hassl-2980	241	15	15	15	NUM
hassl-2980	241	16	%	%	NOUN
hassl-2980	241	17	46	46	NUM
hassl-2980	241	18	and	and	CCONJ
hassl-2980	241	19	above	above	ADP
hassl-2980	241	20	11	11	NUM
hassl-2980	241	21	5	5	NUM
hassl-2980	241	22	%	%	NOUN
hassl-2980	241	23	total	total	NOUN
hassl-2980	241	24	237	237	NUM
hassl-2980	241	25	100	100	NUM
hassl-2980	241	26	%	%	NOUN
hassl-2980	241	27	table	table	NOUN
hassl-2980	241	28	5	5	NUM
hassl-2980	241	29	shows	show	VERB
hassl-2980	241	30	that	that	SCONJ
hassl-2980	241	31	27	27	NUM
hassl-2980	241	32	%	%	NOUN
hassl-2980	241	33	of	of	ADP
hassl-2980	241	34	respondents	respondent	NOUN
hassl-2980	241	35	were	be	AUX
hassl-2980	241	36	within	within	ADP
hassl-2980	241	37	the	the	DET
hassl-2980	241	38	age	age	NOUN
hassl-2980	241	39	range	range	NOUN
hassl-2980	241	40	of	of	ADP
hassl-2980	241	41	16–25	16–25	NUM
hassl-2980	241	42	,	,	PUNCT
hassl-2980	241	43	54	54	NUM
hassl-2980	241	44	%	%	NOUN
hassl-2980	241	45	were	be	AUX
hassl-2980	241	46	within	within	ADP
hassl-2980	241	47	the	the	DET
hassl-2980	241	48	age	age	NOUN
hassl-2980	241	49	range	range	NOUN
hassl-2980	241	50	of	of	ADP
hassl-2980	241	51	26–35	26–35	NUM
hassl-2980	241	52	,	,	PUNCT
hassl-2980	241	53	15	15	NUM
hassl-2980	241	54	%	%	NOUN
hassl-2980	241	55	were	be	AUX
hassl-2980	241	56	within	within	ADP
hassl-2980	241	57	the	the	DET
hassl-2980	241	58	age	age	NOUN
hassl-2980	241	59	range	range	NOUN
hassl-2980	241	60	of	of	ADP
hassl-2980	241	61	36–45	36–45	NUM
hassl-2980	241	62	,	,	PUNCT
hassl-2980	241	63	and	and	CCONJ
hassl-2980	241	64	5	5	NUM
hassl-2980	241	65	%	%	NOUN
hassl-2980	241	66	were	be	AUX
hassl-2980	241	67	in	in	ADP
hassl-2980	241	68	the	the	DET
hassl-2980	241	69	age	age	NOUN
hassl-2980	241	70	range	range	NOUN
hassl-2980	241	71	of	of	ADP
hassl-2980	241	72	46	46	NUM
hassl-2980	241	73	and	and	CCONJ
hassl-2980	241	74	above	above	ADV
hassl-2980	241	75	.	.	PUNCT
hassl-2980	242	1	table	table	NOUN
hassl-2980	242	2	6	6	NUM
hassl-2980	242	3	.	.	PUNCT
hassl-2980	243	1	marital	marital	ADJ
hassl-2980	243	2	status	status	NOUN
hassl-2980	243	3	of	of	ADP
hassl-2980	243	4	respondents	respondent	NOUN
hassl-2980	243	5	.	.	PUNCT
hassl-2980	244	1	marital	marital	ADJ
hassl-2980	244	2	status	status	NOUN
hassl-2980	244	3	frequency	frequency	NOUN
hassl-2980	244	4	percentage	percentage	NOUN
hassl-2980	244	5	single	single	ADJ
hassl-2980	244	6	153	153	NUM
hassl-2980	244	7	65	65	NUM
hassl-2980	244	8	%	%	NOUN
hassl-2980	244	9	married	marry	VERB
hassl-2980	244	10	84	84	NUM
hassl-2980	244	11	35	35	NUM
hassl-2980	244	12	%	%	NOUN
hassl-2980	244	13	total	total	NOUN
hassl-2980	244	14	237	237	NUM
hassl-2980	244	15	100	100	NUM
hassl-2980	244	16	%	%	NOUN
hassl-2980	244	17	humanities	humanity	NOUN
hassl-2980	244	18	and	and	CCONJ
hassl-2980	244	19	social	social	ADJ
hassl-2980	244	20	sciences	science	NOUN
hassl-2980	244	21	letters	letter	NOUN
hassl-2980	244	22	,	,	PUNCT
hassl-2980	244	23	2021	2021	NUM
hassl-2980	244	24	,	,	PUNCT
hassl-2980	244	25	10(2	10(2	NUM
hassl-2980	244	26	):	):	PUNCT
hassl-2980	244	27	149	149	NUM
hassl-2980	244	28	-	-	SYM
hassl-2980	244	29	160	160	NUM
hassl-2980	244	30	157	157	NUM
hassl-2980	244	31	©	©	PROPN
hassl-2980	244	32	2022	2022	NUM
hassl-2980	244	33	conscientia	conscientia	PROPN
hassl-2980	244	34	beam	beam	PROPN
hassl-2980	244	35	.	.	PUNCT
hassl-2980	245	1	all	all	DET
hassl-2980	245	2	rights	right	NOUN
hassl-2980	245	3	reserved	reserve	VERB
hassl-2980	245	4	.	.	PUNCT
hassl-2980	246	1	table	table	NOUN
hassl-2980	246	2	6	6	NUM
hassl-2980	246	3	indicates	indicate	VERB
hassl-2980	246	4	that	that	SCONJ
hassl-2980	246	5	65	65	NUM
hassl-2980	246	6	%	%	NOUN
hassl-2980	246	7	were	be	AUX
hassl-2980	246	8	single	single	ADJ
hassl-2980	246	9	,	,	PUNCT
hassl-2980	246	10	while	while	SCONJ
hassl-2980	246	11	35	35	NUM
hassl-2980	246	12	%	%	NOUN
hassl-2980	246	13	were	be	AUX
hassl-2980	246	14	married	married	ADJ
hassl-2980	246	15	.	.	PUNCT
hassl-2980	247	1	table	table	NOUN
hassl-2980	247	2	7	7	NUM
hassl-2980	247	3	.	.	PUNCT
hassl-2980	247	4	respondents	respondent	NOUN
hassl-2980	247	5	’	'	PUNCT
hassl-2980	247	6	level	level	NOUN
hassl-2980	247	7	of	of	ADP
hassl-2980	247	8	education	education	NOUN
hassl-2980	247	9	.	.	PUNCT
hassl-2980	248	1	level	level	NOUN
hassl-2980	248	2	of	of	ADP
hassl-2980	248	3	education	education	NOUN
hassl-2980	248	4	frequency	frequency	NOUN
hassl-2980	248	5	percentage	percentage	NOUN
hassl-2980	248	6	primary	primary	ADJ
hassl-2980	248	7	school	school	NOUN
hassl-2980	248	8	1	1	NUM
hassl-2980	248	9	0	0	NUM
hassl-2980	248	10	%	%	NOUN
hassl-2980	248	11	secondary	secondary	ADJ
hassl-2980	248	12	school	school	NOUN
hassl-2980	248	13	24	24	NUM
hassl-2980	248	14	10	10	NUM
hassl-2980	248	15	%	%	NOUN
hassl-2980	248	16	tertiary	tertiary	ADJ
hassl-2980	248	17	212	212	NUM
hassl-2980	248	18	89	89	NUM
hassl-2980	248	19	%	%	NOUN
hassl-2980	248	20	total	total	NOUN
hassl-2980	248	21	237	237	NUM
hassl-2980	248	22	100	100	NUM
hassl-2980	248	23	%	%	NOUN
hassl-2980	248	24	table	table	NOUN
hassl-2980	248	25	7	7	NUM
hassl-2980	248	26	shows	show	VERB
hassl-2980	248	27	that	that	SCONJ
hassl-2980	248	28	89	89	NUM
hassl-2980	248	29	%	%	NOUN
hassl-2980	248	30	had	have	AUX
hassl-2980	248	31	completed	complete	VERB
hassl-2980	248	32	tertiary	tertiary	ADJ
hassl-2980	248	33	education	education	NOUN
hassl-2980	248	34	,	,	PUNCT
hassl-2980	248	35	10	10	NUM
hassl-2980	248	36	%	%	NOUN
hassl-2980	248	37	put	put	VERB
hassl-2980	248	38	secondary	secondary	ADJ
hassl-2980	248	39	school	school	NOUN
hassl-2980	248	40	as	as	ADP
hassl-2980	248	41	their	their	PRON
hassl-2980	248	42	highest	high	ADJ
hassl-2980	248	43	level	level	NOUN
hassl-2980	248	44	of	of	ADP
hassl-2980	248	45	education	education	NOUN
hassl-2980	248	46	,	,	PUNCT
hassl-2980	248	47	while	while	SCONJ
hassl-2980	248	48	only	only	ADV
hassl-2980	248	49	one	one	NUM
hassl-2980	248	50	respondent	respondent	NOUN
hassl-2980	248	51	indicated	indicate	VERB
hassl-2980	248	52	primary	primary	ADJ
hassl-2980	248	53	school	school	NOUN
hassl-2980	248	54	as	as	ADP
hassl-2980	248	55	being	be	AUX
hassl-2980	248	56	the	the	DET
hassl-2980	248	57	highest	high	ADJ
hassl-2980	248	58	level	level	NOUN
hassl-2980	248	59	completed	complete	VERB
hassl-2980	248	60	.	.	PUNCT
hassl-2980	249	1	table	table	NOUN
hassl-2980	249	2	8	8	NUM
hassl-2980	249	3	.	.	PUNCT
hassl-2980	249	4	employment	employment	NOUN
hassl-2980	249	5	status	status	NOUN
hassl-2980	249	6	of	of	ADP
hassl-2980	249	7	respondents	respondent	NOUN
hassl-2980	249	8	.	.	PUNCT
hassl-2980	250	1	employment	employment	NOUN
hassl-2980	250	2	level	level	NOUN
hassl-2980	250	3	frequency	frequency	NOUN
hassl-2980	250	4	percentage	percentage	NOUN
hassl-2980	250	5	employed	employ	VERB
hassl-2980	250	6	142	142	NUM
hassl-2980	250	7	60	60	NUM
hassl-2980	250	8	%	%	NOUN
hassl-2980	250	9	self	self	NOUN
hassl-2980	250	10	-	-	PUNCT
hassl-2980	250	11	employed	employ	VERB
hassl-2980	250	12	35	35	NUM
hassl-2980	250	13	15	15	NUM
hassl-2980	250	14	%	%	NOUN
hassl-2980	250	15	unemployed	unemployed	ADJ
hassl-2980	250	16	60	60	NUM
hassl-2980	250	17	25	25	NUM
hassl-2980	250	18	%	%	NOUN
hassl-2980	250	19	total	total	NOUN
hassl-2980	250	20	237	237	NUM
hassl-2980	250	21	100	100	NUM
hassl-2980	250	22	%	%	NOUN
hassl-2980	250	23	table	table	NOUN
hassl-2980	250	24	8	8	NUM
hassl-2980	250	25	shows	show	VERB
hassl-2980	250	26	that	that	SCONJ
hassl-2980	250	27	60	60	NUM
hassl-2980	250	28	%	%	NOUN
hassl-2980	250	29	are	be	AUX
hassl-2980	250	30	employed	employ	VERB
hassl-2980	250	31	,	,	PUNCT
hassl-2980	250	32	15	15	NUM
hassl-2980	250	33	%	%	NOUN
hassl-2980	250	34	are	be	AUX
hassl-2980	250	35	self	self	NOUN
hassl-2980	250	36	-	-	PUNCT
hassl-2980	250	37	employed	employ	VERB
hassl-2980	250	38	,	,	PUNCT
hassl-2980	250	39	and	and	CCONJ
hassl-2980	250	40	25	25	NUM
hassl-2980	250	41	%	%	NOUN
hassl-2980	250	42	are	be	AUX
hassl-2980	250	43	unemployed	unemployed	ADJ
hassl-2980	250	44	.	.	PUNCT
hassl-2980	251	1	table	table	NOUN
hassl-2980	251	2	9	9	NUM
hassl-2980	251	3	.	.	PUNCT
hassl-2980	251	4	shopping	shopping	NOUN
hassl-2980	251	5	preference	preference	NOUN
hassl-2980	251	6	of	of	ADP
hassl-2980	251	7	respondents	respondent	NOUN
hassl-2980	251	8	.	.	PUNCT
hassl-2980	252	1	shopping	shopping	NOUN
hassl-2980	252	2	preference	preference	NOUN
hassl-2980	252	3	frequency	frequency	NOUN
hassl-2980	252	4	percentage	percentage	NOUN
hassl-2980	252	5	online	online	ADJ
hassl-2980	252	6	98	98	NUM
hassl-2980	252	7	41	41	NUM
hassl-2980	252	8	%	%	NOUN
hassl-2980	252	9	offline	offline	NOUN
hassl-2980	252	10	139	139	NUM
hassl-2980	252	11	59	59	NUM
hassl-2980	252	12	%	%	NOUN
hassl-2980	252	13	total	total	NOUN
hassl-2980	252	14	237	237	NUM
hassl-2980	252	15	100	100	NUM
hassl-2980	252	16	%	%	NOUN
hassl-2980	252	17	table	table	NOUN
hassl-2980	252	18	9	9	NUM
hassl-2980	252	19	shows	show	VERB
hassl-2980	252	20	that	that	SCONJ
hassl-2980	252	21	41	41	NUM
hassl-2980	252	22	%	%	NOUN
hassl-2980	252	23	of	of	ADP
hassl-2980	252	24	the	the	DET
hassl-2980	252	25	respondents	respondent	NOUN
hassl-2980	252	26	prefer	prefer	VERB
hassl-2980	252	27	to	to	PART
hassl-2980	252	28	shop	shop	VERB
hassl-2980	252	29	online	online	ADV
hassl-2980	252	30	,	,	PUNCT
hassl-2980	252	31	while	while	SCONJ
hassl-2980	252	32	59	59	NUM
hassl-2980	252	33	%	%	NOUN
hassl-2980	252	34	of	of	ADP
hassl-2980	252	35	the	the	DET
hassl-2980	252	36	respondents	respondent	NOUN
hassl-2980	252	37	prefer	prefer	VERB
hassl-2980	252	38	offline	offline	ADJ
hassl-2980	252	39	shopping	shopping	NOUN
hassl-2980	252	40	.	.	PUNCT
hassl-2980	252	41	table	table	NOUN
hassl-2980	252	42	10	10	NUM
hassl-2980	252	43	.	.	PUNCT
hassl-2980	253	1	rate	rate	NOUN
hassl-2980	253	2	of	of	ADP
hassl-2980	253	3	offline	offline	ADJ
hassl-2980	253	4	purchase	purchase	NOUN
hassl-2980	253	5	by	by	ADP
hassl-2980	253	6	respondents	respondent	NOUN
hassl-2980	253	7	.	.	PUNCT
hassl-2980	254	1	rate	rate	NOUN
hassl-2980	254	2	of	of	ADP
hassl-2980	254	3	purchase	purchase	NOUN
hassl-2980	254	4	frequency	frequency	NOUN
hassl-2980	254	5	percentage	percentage	NOUN
hassl-2980	254	6	yes	yes	INTJ
hassl-2980	254	7	107	107	NUM
hassl-2980	254	8	45	45	NUM
hassl-2980	254	9	%	%	NOUN
hassl-2980	254	10	no	no	DET
hassl-2980	254	11	130	130	NUM
hassl-2980	254	12	55	55	NUM
hassl-2980	254	13	%	%	NOUN
hassl-2980	254	14	total	total	NOUN
hassl-2980	254	15	237	237	NUM
hassl-2980	254	16	100	100	NUM
hassl-2980	254	17	%	%	NOUN
hassl-2980	254	18	table	table	NOUN
hassl-2980	254	19	10	10	NUM
hassl-2980	254	20	shows	show	VERB
hassl-2980	254	21	that	that	SCONJ
hassl-2980	254	22	55	55	NUM
hassl-2980	254	23	%	%	NOUN
hassl-2980	254	24	stated	state	VERB
hassl-2980	254	25	that	that	SCONJ
hassl-2980	254	26	their	their	PRON
hassl-2980	254	27	offline	offline	ADJ
hassl-2980	254	28	purchasing	purchasing	NOUN
hassl-2980	254	29	did	do	AUX
hassl-2980	254	30	not	not	PART
hassl-2980	254	31	decrease	decrease	VERB
hassl-2980	254	32	since	since	SCONJ
hassl-2980	254	33	the	the	DET
hassl-2980	254	34	introduction	introduction	NOUN
hassl-2980	254	35	of	of	ADP
hassl-2980	254	36	offline	offline	ADJ
hassl-2980	254	37	shopping	shopping	NOUN
hassl-2980	254	38	in	in	ADP
hassl-2980	254	39	nigeria	nigeria	PROPN
hassl-2980	254	40	.	.	PUNCT
hassl-2980	255	1	the	the	DET
hassl-2980	255	2	remaining	remain	VERB
hassl-2980	255	3	45	45	NUM
hassl-2980	255	4	%	%	NOUN
hassl-2980	255	5	indicated	indicate	VERB
hassl-2980	255	6	that	that	SCONJ
hassl-2980	255	7	their	their	PRON
hassl-2980	255	8	offline	offline	ADJ
hassl-2980	255	9	purchasing	purchasing	NOUN
hassl-2980	255	10	reduced	reduce	VERB
hassl-2980	255	11	.	.	PUNCT
hassl-2980	256	1	table	table	NOUN
hassl-2980	256	2	11	11	NUM
hassl-2980	256	3	.	.	PUNCT
hassl-2980	257	1	shopping	shopping	NOUN
hassl-2980	257	2	frequency	frequency	NOUN
hassl-2980	257	3	of	of	ADP
hassl-2980	257	4	respondents	respondent	NOUN
hassl-2980	257	5	.	.	PUNCT
hassl-2980	258	1	shopping	shopping	NOUN
hassl-2980	258	2	frequency	frequency	NOUN
hassl-2980	258	3	frequency	frequency	NOUN
hassl-2980	258	4	percentage	percentage	NOUN
hassl-2980	258	5	daily	daily	ADJ
hassl-2980	258	6	11	11	NUM
hassl-2980	258	7	5	5	NUM
hassl-2980	258	8	%	%	NOUN
hassl-2980	258	9	weekly	weekly	ADJ
hassl-2980	258	10	18	18	NUM
hassl-2980	258	11	8	8	NUM
hassl-2980	258	12	%	%	NOUN
hassl-2980	258	13	monthly	monthly	ADJ
hassl-2980	258	14	64	64	NUM
hassl-2980	258	15	27	27	NUM
hassl-2980	258	16	%	%	NOUN
hassl-2980	258	17	quarterly	quarterly	ADJ
hassl-2980	258	18	29	29	NUM
hassl-2980	258	19	12	12	NUM
hassl-2980	258	20	%	%	NOUN
hassl-2980	258	21	half	half	ADV
hassl-2980	258	22	-	-	PUNCT
hassl-2980	258	23	yearly	yearly	ADJ
hassl-2980	258	24	9	9	NUM
hassl-2980	258	25	4	4	NUM
hassl-2980	258	26	%	%	NOUN
hassl-2980	258	27	yearly	yearly	ADJ
hassl-2980	258	28	6	6	NUM
hassl-2980	258	29	3	3	NUM
hassl-2980	258	30	%	%	NOUN
hassl-2980	258	31	a	a	DET
hassl-2980	258	32	few	few	ADJ
hassl-2980	258	33	times	time	NOUN
hassl-2980	258	34	a	a	DET
hassl-2980	258	35	day	day	NOUN
hassl-2980	258	36	1	1	NUM
hassl-2980	258	37	0	0	NUM
hassl-2980	258	38	%	%	NOUN
hassl-2980	258	39	a	a	DET
hassl-2980	258	40	few	few	ADJ
hassl-2980	258	41	times	time	NOUN
hassl-2980	258	42	a	a	DET
hassl-2980	258	43	week	week	NOUN
hassl-2980	258	44	2	2	NUM
hassl-2980	258	45	1	1	NUM
hassl-2980	258	46	%	%	NOUN
hassl-2980	258	47	a	a	DET
hassl-2980	258	48	few	few	ADJ
hassl-2980	258	49	times	time	NOUN
hassl-2980	258	50	a	a	DET
hassl-2980	258	51	month	month	NOUN
hassl-2980	258	52	18	18	NUM
hassl-2980	258	53	8	8	NUM
hassl-2980	258	54	%	%	NOUN
hassl-2980	258	55	a	a	DET
hassl-2980	258	56	few	few	ADJ
hassl-2980	258	57	times	time	NOUN
hassl-2980	258	58	a	a	DET
hassl-2980	258	59	year	year	NOUN
hassl-2980	258	60	49	49	NUM
hassl-2980	258	61	21	21	NUM
hassl-2980	258	62	%	%	NOUN
hassl-2980	258	63	never	never	ADV
hassl-2980	258	64	30	30	NUM
hassl-2980	258	65	13	13	NUM
hassl-2980	258	66	%	%	NOUN
hassl-2980	258	67	total	total	NOUN
hassl-2980	258	68	237	237	NUM
hassl-2980	258	69	100	100	NUM
hassl-2980	258	70	%	%	NOUN
hassl-2980	258	71	humanities	humanity	NOUN
hassl-2980	258	72	and	and	CCONJ
hassl-2980	258	73	social	social	ADJ
hassl-2980	258	74	sciences	science	NOUN
hassl-2980	258	75	letters	letter	NOUN
hassl-2980	258	76	,	,	PUNCT
hassl-2980	258	77	2021	2021	NUM
hassl-2980	258	78	,	,	PUNCT
hassl-2980	258	79	10(2	10(2	NUM
hassl-2980	258	80	):	):	PUNCT
hassl-2980	258	81	149	149	NUM
hassl-2980	258	82	-	-	SYM
hassl-2980	258	83	160	160	NUM
hassl-2980	258	84	158	158	NUM
hassl-2980	258	85	©	©	PROPN
hassl-2980	258	86	2022	2022	NUM
hassl-2980	258	87	conscientia	conscientia	PROPN
hassl-2980	258	88	beam	beam	PROPN
hassl-2980	258	89	.	.	PUNCT
hassl-2980	259	1	all	all	DET
hassl-2980	259	2	rights	right	NOUN
hassl-2980	259	3	reserved	reserve	VERB
hassl-2980	259	4	.	.	PUNCT
hassl-2980	260	1	table	table	NOUN
hassl-2980	260	2	11	11	NUM
hassl-2980	260	3	clearly	clearly	ADV
hassl-2980	260	4	shows	show	VERB
hassl-2980	260	5	that	that	SCONJ
hassl-2980	260	6	5	5	NUM
hassl-2980	260	7	%	%	NOUN
hassl-2980	260	8	of	of	ADP
hassl-2980	260	9	the	the	DET
hassl-2980	260	10	respondents	respondent	NOUN
hassl-2980	260	11	shopped	shop	VERB
hassl-2980	260	12	daily	daily	ADV
hassl-2980	260	13	,	,	PUNCT
hassl-2980	260	14	8	8	NUM
hassl-2980	260	15	%	%	NOUN
hassl-2980	260	16	shopped	shop	VERB
hassl-2980	260	17	weekly	weekly	ADJ
hassl-2980	260	18	,	,	PUNCT
hassl-2980	260	19	27	27	NUM
hassl-2980	260	20	%	%	NOUN
hassl-2980	260	21	shopped	shop	VERB
hassl-2980	260	22	monthly	monthly	ADV
hassl-2980	260	23	,	,	PUNCT
hassl-2980	260	24	3	3	NUM
hassl-2980	260	25	%	%	NOUN
hassl-2980	260	26	shopped	shop	VERB
hassl-2980	260	27	yearly	yearly	ADV
hassl-2980	260	28	,	,	PUNCT
hassl-2980	260	29	12	12	NUM
hassl-2980	260	30	%	%	NOUN
hassl-2980	260	31	shopped	shop	VERB
hassl-2980	260	32	quarterly	quarterly	ADV
hassl-2980	260	33	,	,	PUNCT
hassl-2980	260	34	4	4	NUM
hassl-2980	260	35	%	%	NOUN
hassl-2980	260	36	shopped	shop	VERB
hassl-2980	260	37	half	half	ADV
hassl-2980	260	38	-	-	PUNCT
hassl-2980	260	39	yearly	yearly	ADJ
hassl-2980	260	40	,	,	PUNCT
hassl-2980	260	41	1	1	NUM
hassl-2980	260	42	%	%	NOUN
hassl-2980	260	43	shopped	shop	VERB
hassl-2980	260	44	a	a	DET
hassl-2980	260	45	few	few	ADJ
hassl-2980	260	46	times	time	NOUN
hassl-2980	260	47	a	a	DET
hassl-2980	260	48	week	week	NOUN
hassl-2980	260	49	,	,	PUNCT
hassl-2980	260	50	8	8	NUM
hassl-2980	260	51	%	%	NOUN
hassl-2980	260	52	shopped	shop	VERB
hassl-2980	260	53	a	a	DET
hassl-2980	260	54	few	few	ADJ
hassl-2980	260	55	times	time	NOUN
hassl-2980	260	56	a	a	DET
hassl-2980	260	57	month	month	NOUN
hassl-2980	260	58	,	,	PUNCT
hassl-2980	260	59	21	21	NUM
hassl-2980	260	60	%	%	NOUN
hassl-2980	260	61	shopped	shop	VERB
hassl-2980	260	62	a	a	DET
hassl-2980	260	63	few	few	ADJ
hassl-2980	260	64	times	time	NOUN
hassl-2980	260	65	a	a	DET
hassl-2980	260	66	year	year	NOUN
hassl-2980	260	67	,	,	PUNCT
hassl-2980	260	68	and	and	CCONJ
hassl-2980	260	69	13	13	NUM
hassl-2980	260	70	%	%	NOUN
hassl-2980	260	71	have	have	AUX
hassl-2980	260	72	never	never	ADV
hassl-2980	260	73	shopped	shop	VERB
hassl-2980	260	74	online	online	ADV
hassl-2980	260	75	.	.	PUNCT
hassl-2980	261	1	only	only	ADV
hassl-2980	261	2	one	one	NUM
hassl-2980	261	3	respondent	respondent	NOUN
hassl-2980	261	4	indicated	indicate	VERB
hassl-2980	261	5	that	that	SCONJ
hassl-2980	261	6	they	they	PRON
hassl-2980	261	7	shopped	shop	VERB
hassl-2980	261	8	a	a	DET
hassl-2980	261	9	few	few	ADJ
hassl-2980	261	10	times	time	NOUN
hassl-2980	261	11	a	a	DET
hassl-2980	261	12	day	day	NOUN
hassl-2980	261	13	.	.	PUNCT
hassl-2980	262	1	table	table	NOUN
hassl-2980	262	2	12	12	NUM
hassl-2980	262	3	.	.	PUNCT
hassl-2980	263	1	perception	perception	NOUN
hassl-2980	263	2	of	of	ADP
hassl-2980	263	3	online	online	ADJ
hassl-2980	263	4	shopping	shopping	NOUN
hassl-2980	263	5	experience	experience	NOUN
hassl-2980	263	6	of	of	ADP
hassl-2980	263	7	respondents	respondent	NOUN
hassl-2980	263	8	.	.	PUNCT
hassl-2980	264	1	perception	perception	NOUN
hassl-2980	264	2	frequency	frequency	NOUN
hassl-2980	264	3	percentage	percentage	NOUN
hassl-2980	264	4	below	below	ADP
hassl-2980	264	5	my	my	PRON
hassl-2980	264	6	expectation	expectation	NOUN
hassl-2980	264	7	75	75	NUM
hassl-2980	264	8	32	32	NUM
hassl-2980	264	9	%	%	NOUN
hassl-2980	264	10	meets	meet	VERB
hassl-2980	264	11	my	my	PRON
hassl-2980	264	12	expectation	expectation	NOUN
hassl-2980	264	13	124	124	NUM
hassl-2980	264	14	52	52	NUM
hassl-2980	264	15	%	%	NOUN
hassl-2980	264	16	above	above	ADP
hassl-2980	264	17	my	my	PRON
hassl-2980	264	18	expectation	expectation	NOUN
hassl-2980	264	19	8	8	NUM
hassl-2980	264	20	3	3	NUM
hassl-2980	264	21	%	%	NOUN
hassl-2980	264	22	nil	nil	NOUN
hassl-2980	264	23	30	30	NUM
hassl-2980	264	24	13	13	NUM
hassl-2980	264	25	%	%	NOUN
hassl-2980	264	26	total	total	NOUN
hassl-2980	264	27	237	237	NUM
hassl-2980	264	28	100	100	NUM
hassl-2980	264	29	%	%	NOUN
hassl-2980	264	30	table	table	NOUN
hassl-2980	264	31	12	12	NUM
hassl-2980	264	32	indicates	indicate	VERB
hassl-2980	264	33	that	that	SCONJ
hassl-2980	264	34	32	32	NUM
hassl-2980	264	35	%	%	NOUN
hassl-2980	264	36	of	of	ADP
hassl-2980	264	37	respondents	respondent	NOUN
hassl-2980	264	38	stated	state	VERB
hassl-2980	264	39	that	that	SCONJ
hassl-2980	264	40	their	their	PRON
hassl-2980	264	41	online	online	ADJ
hassl-2980	264	42	shopping	shopping	NOUN
hassl-2980	264	43	experience	experience	NOUN
hassl-2980	264	44	was	be	AUX
hassl-2980	264	45	below	below	ADP
hassl-2980	264	46	their	their	PRON
hassl-2980	264	47	expectation	expectation	NOUN
hassl-2980	264	48	,	,	PUNCT
hassl-2980	264	49	52	52	NUM
hassl-2980	264	50	%	%	NOUN
hassl-2980	264	51	said	say	VERB
hassl-2980	264	52	that	that	SCONJ
hassl-2980	264	53	their	their	PRON
hassl-2980	264	54	online	online	ADJ
hassl-2980	264	55	shopping	shopping	NOUN
hassl-2980	264	56	experience	experience	NOUN
hassl-2980	264	57	met	meet	VERB
hassl-2980	264	58	their	their	PRON
hassl-2980	264	59	expectation	expectation	NOUN
hassl-2980	264	60	,	,	PUNCT
hassl-2980	264	61	while	while	SCONJ
hassl-2980	264	62	3	3	NUM
hassl-2980	264	63	%	%	NOUN
hassl-2980	264	64	said	say	VERB
hassl-2980	264	65	that	that	SCONJ
hassl-2980	264	66	their	their	PRON
hassl-2980	264	67	online	online	ADJ
hassl-2980	264	68	shopping	shopping	NOUN
hassl-2980	264	69	experience	experience	NOUN
hassl-2980	264	70	was	be	AUX
hassl-2980	264	71	above	above	ADP
hassl-2980	264	72	their	their	PRON
hassl-2980	264	73	expectation	expectation	NOUN
hassl-2980	264	74	.	.	PUNCT
hassl-2980	265	1	5	5	X
hassl-2980	265	2	.	.	X
hassl-2980	265	3	discussion	discussion	NOUN
hassl-2980	265	4	service	service	NOUN
hassl-2980	265	5	was	be	AUX
hassl-2980	265	6	found	find	VERB
hassl-2980	265	7	to	to	PART
hassl-2980	265	8	pose	pose	VERB
hassl-2980	265	9	challenges	challenge	NOUN
hassl-2980	265	10	with	with	ADP
hassl-2980	265	11	regard	regard	NOUN
hassl-2980	265	12	to	to	ADP
hassl-2980	265	13	measurement	measurement	NOUN
hassl-2980	265	14	of	of	ADP
hassl-2980	265	15	its	its	PRON
hassl-2980	265	16	quality	quality	NOUN
hassl-2980	265	17	,	,	PUNCT
hassl-2980	265	18	an	an	DET
hassl-2980	265	19	assertion	assertion	NOUN
hassl-2980	265	20	accepted	accept	VERB
hassl-2980	265	21	by	by	ADP
hassl-2980	265	22	many	many	ADJ
hassl-2980	265	23	scholars	scholar	NOUN
hassl-2980	265	24	.	.	PUNCT
hassl-2980	266	1	scholars	scholar	NOUN
hassl-2980	266	2	have	have	AUX
hassl-2980	266	3	sought	seek	VERB
hassl-2980	266	4	to	to	PART
hassl-2980	266	5	measure	measure	VERB
hassl-2980	266	6	service	service	NOUN
hassl-2980	266	7	quality	quality	NOUN
hassl-2980	266	8	from	from	ADP
hassl-2980	266	9	the	the	DET
hassl-2980	266	10	perspective	perspective	NOUN
hassl-2980	266	11	of	of	ADP
hassl-2980	266	12	customer	customer	NOUN
hassl-2980	266	13	perception	perception	NOUN
hassl-2980	266	14	.	.	PUNCT
hassl-2980	267	1	there	there	PRON
hassl-2980	267	2	are	be	VERB
hassl-2980	267	3	many	many	ADJ
hassl-2980	267	4	factors	factor	NOUN
hassl-2980	267	5	which	which	PRON
hassl-2980	267	6	may	may	AUX
hassl-2980	267	7	affect	affect	VERB
hassl-2980	267	8	the	the	DET
hassl-2980	267	9	perception	perception	NOUN
hassl-2980	267	10	of	of	ADP
hassl-2980	267	11	customers	customer	NOUN
hassl-2980	267	12	.	.	PUNCT
hassl-2980	268	1	the	the	DET
hassl-2980	268	2	effects	effect	NOUN
hassl-2980	268	3	of	of	ADP
hassl-2980	268	4	some	some	PRON
hassl-2980	268	5	of	of	ADP
hassl-2980	268	6	these	these	DET
hassl-2980	268	7	factors	factor	NOUN
hassl-2980	268	8	have	have	AUX
hassl-2980	268	9	already	already	ADV
hassl-2980	268	10	been	be	AUX
hassl-2980	268	11	established	establish	VERB
hassl-2980	268	12	in	in	ADP
hassl-2980	268	13	the	the	DET
hassl-2980	268	14	literature	literature	NOUN
hassl-2980	268	15	.	.	PUNCT
hassl-2980	269	1	there	there	PRON
hassl-2980	269	2	is	be	VERB
hassl-2980	269	3	also	also	ADV
hassl-2980	269	4	a	a	DET
hassl-2980	269	5	consensus	consensus	NOUN
hassl-2980	269	6	that	that	SCONJ
hassl-2980	269	7	service	service	NOUN
hassl-2980	269	8	can	can	AUX
hassl-2980	269	9	serve	serve	VERB
hassl-2980	269	10	to	to	PART
hassl-2980	269	11	distinguish	distinguish	VERB
hassl-2980	269	12	a	a	DET
hassl-2980	269	13	company	company	NOUN
hassl-2980	269	14	from	from	ADP
hassl-2980	269	15	another	another	PRON
hassl-2980	269	16	,	,	PUNCT
hassl-2980	269	17	though	though	SCONJ
hassl-2980	269	18	not	not	PART
hassl-2980	269	19	enough	enough	ADJ
hassl-2980	269	20	emphasis	emphasis	NOUN
hassl-2980	269	21	was	be	AUX
hassl-2980	269	22	placed	place	VERB
hassl-2980	269	23	on	on	ADP
hassl-2980	269	24	it	it	PRON
hassl-2980	269	25	being	be	AUX
hassl-2980	269	26	a	a	DET
hassl-2980	269	27	tool	tool	NOUN
hassl-2980	269	28	for	for	ADP
hassl-2980	269	29	communication	communication	NOUN
hassl-2980	269	30	.	.	PUNCT
hassl-2980	270	1	in	in	ADP
hassl-2980	270	2	a	a	DET
hassl-2980	270	3	bid	bid	NOUN
hassl-2980	270	4	to	to	PART
hassl-2980	270	5	measure	measure	VERB
hassl-2980	270	6	service	service	NOUN
hassl-2980	270	7	quality	quality	NOUN
hassl-2980	270	8	,	,	PUNCT
hassl-2980	270	9	models	model	NOUN
hassl-2980	270	10	have	have	AUX
hassl-2980	270	11	been	be	AUX
hassl-2980	270	12	conceived	conceive	VERB
hassl-2980	270	13	by	by	ADP
hassl-2980	270	14	scholars	scholar	NOUN
hassl-2980	270	15	.	.	PUNCT
hassl-2980	271	1	the	the	DET
hassl-2980	271	2	gap	gap	NOUN
hassl-2980	271	3	,	,	PUNCT
hassl-2980	271	4	e	e	NOUN
hassl-2980	271	5	-	-	ADJ
hassl-2980	271	6	s	s	X
hassl-2980	271	7	-	-	PUNCT
hassl-2980	271	8	qual	qual	ADJ
hassl-2980	271	9	and	and	CCONJ
hassl-2980	271	10	e	e	NOUN
hassl-2980	271	11	-	-	NOUN
hassl-2980	271	12	recs	recs	ADJ
hassl-2980	271	13	-	-	PUNCT
hassl-2980	271	14	qual	qual	ADJ
hassl-2980	271	15	models	model	NOUN
hassl-2980	271	16	are	be	AUX
hassl-2980	271	17	among	among	ADP
hassl-2980	271	18	these	these	PRON
hassl-2980	271	19	and	and	CCONJ
hassl-2980	271	20	they	they	PRON
hassl-2980	271	21	form	form	VERB
hassl-2980	271	22	the	the	DET
hassl-2980	271	23	background	background	NOUN
hassl-2980	271	24	for	for	ADP
hassl-2980	271	25	this	this	DET
hassl-2980	271	26	research	research	NOUN
hassl-2980	271	27	.	.	PUNCT
hassl-2980	272	1	these	these	DET
hassl-2980	272	2	models	model	NOUN
hassl-2980	272	3	have	have	AUX
hassl-2980	272	4	been	be	AUX
hassl-2980	272	5	used	use	VERB
hassl-2980	272	6	to	to	PART
hassl-2980	272	7	measure	measure	VERB
hassl-2980	272	8	service	service	NOUN
hassl-2980	272	9	quality	quality	NOUN
hassl-2980	272	10	for	for	ADP
hassl-2980	272	11	various	various	ADJ
hassl-2980	272	12	industries	industry	NOUN
hassl-2980	272	13	,	,	PUNCT
hassl-2980	272	14	but	but	CCONJ
hassl-2980	272	15	there	there	PRON
hassl-2980	272	16	is	be	VERB
hassl-2980	272	17	no	no	DET
hassl-2980	272	18	known	know	VERB
hassl-2980	272	19	academic	academic	ADJ
hassl-2980	272	20	study	study	NOUN
hassl-2980	272	21	has	have	AUX
hassl-2980	272	22	been	be	AUX
hassl-2980	272	23	done	do	VERB
hassl-2980	272	24	on	on	ADP
hassl-2980	272	25	service	service	NOUN
hassl-2980	272	26	quality	quality	NOUN
hassl-2980	272	27	in	in	ADP
hassl-2980	272	28	nigeria	nigeria	PROPN
hassl-2980	272	29	.	.	PUNCT
hassl-2980	273	1	from	from	ADP
hassl-2980	273	2	the	the	DET
hassl-2980	273	3	field	field	NOUN
hassl-2980	273	4	research	research	NOUN
hassl-2980	273	5	,	,	PUNCT
hassl-2980	273	6	it	it	PRON
hassl-2980	273	7	was	be	AUX
hassl-2980	273	8	found	find	VERB
hassl-2980	273	9	out	out	ADP
hassl-2980	273	10	that	that	SCONJ
hassl-2980	273	11	the	the	DET
hassl-2980	273	12	perceived	perceive	VERB
hassl-2980	273	13	service	service	NOUN
hassl-2980	273	14	quality	quality	NOUN
hassl-2980	273	15	of	of	ADP
hassl-2980	273	16	the	the	DET
hassl-2980	273	17	online	online	ADJ
hassl-2980	273	18	retail	retail	ADJ
hassl-2980	273	19	sector	sector	NOUN
hassl-2980	273	20	was	be	AUX
hassl-2980	273	21	above	above	ADP
hassl-2980	273	22	average	average	ADJ
hassl-2980	273	23	,	,	PUNCT
hassl-2980	273	24	with	with	ADP
hassl-2980	273	25	a	a	DET
hassl-2980	273	26	score	score	NOUN
hassl-2980	273	27	of	of	ADP
hassl-2980	273	28	62.65	62.65	NUM
hassl-2980	273	29	%	%	NOUN
hassl-2980	273	30	of	of	ADP
hassl-2980	273	31	the	the	DET
hassl-2980	273	32	anticipated	anticipated	ADJ
hassl-2980	273	33	service	service	NOUN
hassl-2980	273	34	quality	quality	NOUN
hassl-2980	273	35	.	.	PUNCT
hassl-2980	274	1	‘	'	PUNCT
hassl-2980	274	2	efficiency	efficiency	NOUN
hassl-2980	274	3	’	'	PUNCT
hassl-2980	274	4	contributed	contribute	VERB
hassl-2980	274	5	the	the	DET
hassl-2980	274	6	most	most	ADJ
hassl-2980	274	7	to	to	ADP
hassl-2980	274	8	the	the	DET
hassl-2980	274	9	overall	overall	ADJ
hassl-2980	274	10	perceived	perceive	VERB
hassl-2980	274	11	service	service	NOUN
hassl-2980	274	12	quality	quality	NOUN
hassl-2980	274	13	,	,	PUNCT
hassl-2980	274	14	as	as	SCONJ
hassl-2980	274	15	stated	state	VERB
hassl-2980	274	16	by	by	ADP
hassl-2980	274	17	respondents	respondent	NOUN
hassl-2980	274	18	,	,	PUNCT
hassl-2980	274	19	at	at	ADP
hassl-2980	274	20	68.60	68.60	NUM
hassl-2980	274	21	%	%	NOUN
hassl-2980	274	22	.	.	PUNCT
hassl-2980	275	1	findings	finding	NOUN
hassl-2980	275	2	from	from	ADP
hassl-2980	275	3	the	the	DET
hassl-2980	275	4	field	field	NOUN
hassl-2980	275	5	research	research	NOUN
hassl-2980	275	6	also	also	ADV
hassl-2980	275	7	show	show	VERB
hassl-2980	275	8	that	that	SCONJ
hassl-2980	275	9	marital	marital	ADJ
hassl-2980	275	10	status	status	NOUN
hassl-2980	275	11	and	and	CCONJ
hassl-2980	275	12	employment	employment	NOUN
hassl-2980	275	13	status	status	NOUN
hassl-2980	275	14	have	have	VERB
hassl-2980	275	15	no	no	DET
hassl-2980	275	16	significant	significant	ADJ
hassl-2980	275	17	association	association	NOUN
hassl-2980	275	18	with	with	ADP
hassl-2980	275	19	customer	customer	NOUN
hassl-2980	275	20	perception	perception	NOUN
hassl-2980	275	21	.	.	PUNCT
hassl-2980	276	1	hence	hence	ADV
hassl-2980	276	2	,	,	PUNCT
hassl-2980	276	3	marital	marital	ADJ
hassl-2980	276	4	status	status	NOUN
hassl-2980	276	5	and	and	CCONJ
hassl-2980	276	6	employment	employment	NOUN
hassl-2980	276	7	status	status	NOUN
hassl-2980	276	8	have	have	VERB
hassl-2980	276	9	no	no	DET
hassl-2980	276	10	effect	effect	NOUN
hassl-2980	276	11	on	on	ADP
hassl-2980	276	12	customer	customer	NOUN
hassl-2980	276	13	perception	perception	NOUN
hassl-2980	276	14	.	.	PUNCT
hassl-2980	277	1	6	6	X
hassl-2980	277	2	.	.	X
hassl-2980	277	3	conclusion	conclusion	NOUN
hassl-2980	277	4	the	the	DET
hassl-2980	277	5	perceived	perceive	VERB
hassl-2980	277	6	service	service	NOUN
hassl-2980	277	7	quality	quality	NOUN
hassl-2980	277	8	of	of	ADP
hassl-2980	277	9	the	the	DET
hassl-2980	277	10	online	online	ADJ
hassl-2980	277	11	retail	retail	ADJ
hassl-2980	277	12	sector	sector	NOUN
hassl-2980	277	13	in	in	ADP
hassl-2980	277	14	nigeria	nigeria	PROPN
hassl-2980	277	15	is	be	AUX
hassl-2980	277	16	above	above	ADP
hassl-2980	277	17	average	average	ADJ
hassl-2980	278	1	but	but	CCONJ
hassl-2980	278	2	there	there	PRON
hassl-2980	278	3	is	be	VERB
hassl-2980	278	4	still	still	ADV
hassl-2980	278	5	room	room	NOUN
hassl-2980	278	6	for	for	ADP
hassl-2980	278	7	improvement	improvement	NOUN
hassl-2980	278	8	.	.	PUNCT
hassl-2980	279	1	also	also	ADV
hassl-2980	279	2	,	,	PUNCT
hassl-2980	279	3	the	the	DET
hassl-2980	279	4	chi	chi	ADJ
hassl-2980	279	5	-	-	PUNCT
hassl-2980	279	6	square	square	ADJ
hassl-2980	279	7	test	test	NOUN
hassl-2980	279	8	shows	show	VERB
hassl-2980	279	9	that	that	SCONJ
hassl-2980	279	10	customer	customer	NOUN
hassl-2980	279	11	perception	perception	NOUN
hassl-2980	279	12	is	be	AUX
hassl-2980	279	13	not	not	PART
hassl-2980	279	14	affected	affect	VERB
hassl-2980	279	15	by	by	ADP
hassl-2980	279	16	the	the	DET
hassl-2980	279	17	demographic	demographic	ADJ
hassl-2980	279	18	factors	factor	NOUN
hassl-2980	279	19	that	that	SCONJ
hassl-2980	279	20	this	this	DET
hassl-2980	279	21	research	research	NOUN
hassl-2980	279	22	focused	focus	VERB
hassl-2980	279	23	on	on	ADP
hassl-2980	279	24	.	.	PUNCT
hassl-2980	280	1	it	it	PRON
hassl-2980	280	2	is	be	AUX
hassl-2980	280	3	recommended	recommend	VERB
hassl-2980	280	4	that	that	SCONJ
hassl-2980	280	5	online	online	ADJ
hassl-2980	280	6	retailers	retailer	NOUN
hassl-2980	280	7	should	should	AUX
hassl-2980	280	8	study	study	VERB
hassl-2980	280	9	other	other	ADJ
hassl-2980	280	10	factors	factor	NOUN
hassl-2980	280	11	such	such	ADJ
hassl-2980	280	12	as	as	ADP
hassl-2980	280	13	culture	culture	NOUN
hassl-2980	280	14	and	and	CCONJ
hassl-2980	280	15	social	social	ADJ
hassl-2980	280	16	stratification	stratification	NOUN
hassl-2980	280	17	that	that	PRON
hassl-2980	280	18	could	could	AUX
hassl-2980	280	19	affect	affect	VERB
hassl-2980	280	20	the	the	DET
hassl-2980	280	21	perception	perception	NOUN
hassl-2980	280	22	of	of	ADP
hassl-2980	280	23	customers	customer	NOUN
hassl-2980	280	24	.	.	PUNCT
hassl-2980	281	1	future	future	ADJ
hassl-2980	281	2	studies	study	NOUN
hassl-2980	281	3	on	on	ADP
hassl-2980	281	4	the	the	DET
hassl-2980	281	5	perceived	perceive	VERB
hassl-2980	281	6	service	service	NOUN
hassl-2980	281	7	quality	quality	NOUN
hassl-2980	281	8	of	of	ADP
hassl-2980	281	9	each	each	DET
hassl-2980	281	10	online	online	ADJ
hassl-2980	281	11	retailer	retailer	NOUN
hassl-2980	281	12	would	would	AUX
hassl-2980	281	13	make	make	VERB
hassl-2980	281	14	for	for	ADP
hassl-2980	281	15	an	an	DET
hassl-2980	281	16	interesting	interesting	ADJ
hassl-2980	281	17	research	research	NOUN
hassl-2980	281	18	topic	topic	NOUN
hassl-2980	281	19	.	.	PUNCT
hassl-2980	282	1	funding	funding	NOUN
hassl-2980	282	2	:	:	PUNCT
hassl-2980	282	3	this	this	DET
hassl-2980	282	4	study	study	NOUN
hassl-2980	282	5	received	receive	VERB
hassl-2980	282	6	no	no	DET
hassl-2980	282	7	specific	specific	ADJ
hassl-2980	282	8	financial	financial	ADJ
hassl-2980	282	9	support	support	NOUN
hassl-2980	282	10	.	.	PUNCT
hassl-2980	283	1	competing	compete	VERB
hassl-2980	283	2	interests	interest	NOUN
hassl-2980	283	3	:	:	PUNCT
hassl-2980	283	4	the	the	DET
hassl-2980	283	5	authors	author	NOUN
hassl-2980	283	6	declare	declare	VERB
hassl-2980	283	7	that	that	SCONJ
hassl-2980	283	8	they	they	PRON
hassl-2980	283	9	have	have	VERB
hassl-2980	283	10	no	no	DET
hassl-2980	283	11	competing	compete	VERB
hassl-2980	283	12	interests	interest	NOUN
hassl-2980	283	13	.	.	PUNCT
hassl-2980	284	1	authors	author	NOUN
hassl-2980	284	2	’	'	PUNCT
hassl-2980	284	3	contributions	contribution	NOUN
hassl-2980	284	4	:	:	PUNCT
hassl-2980	284	5	both	both	DET
hassl-2980	284	6	authors	author	NOUN
hassl-2980	284	7	contributed	contribute	VERB
hassl-2980	284	8	equally	equally	ADV
hassl-2980	284	9	to	to	ADP
hassl-2980	284	10	the	the	DET
hassl-2980	284	11	conception	conception	NOUN
hassl-2980	284	12	and	and	CCONJ
hassl-2980	284	13	design	design	NOUN
hassl-2980	284	14	of	of	ADP
hassl-2980	284	15	the	the	DET
hassl-2980	284	16	study	study	NOUN
hassl-2980	284	17	.	.	PUNCT
hassl-2980	285	1	references	reference	NOUN
hassl-2980	285	2	abukhalifeh	abukhalifeh	PROPN
hassl-2980	285	3	,	,	PUNCT
hassl-2980	285	4	a.	a.	NOUN
hassl-2980	285	5	n.	n.	PROPN
hassl-2980	285	6	,	,	PUNCT
hassl-2980	285	7	&	&	CCONJ
hassl-2980	285	8	mat	mat	NOUN
hassl-2980	285	9	,	,	PUNCT
hassl-2980	285	10	s.	s.	PROPN
hassl-2980	285	11	p.	p.	PROPN
hassl-2980	285	12	a.	a.	PROPN
hassl-2980	285	13	(	(	PUNCT
hassl-2980	285	14	2014	2014	NUM
hassl-2980	285	15	)	)	PUNCT
hassl-2980	285	16	.	.	PUNCT
hassl-2980	286	1	customer	customer	NOUN
hassl-2980	286	2	perceptions	perception	NOUN
hassl-2980	286	3	of	of	ADP
hassl-2980	286	4	service	service	NOUN
hassl-2980	286	5	quality	quality	NOUN
hassl-2980	286	6	in	in	ADP
hassl-2980	286	7	luxury	luxury	NOUN
hassl-2980	286	8	hotels	hotel	NOUN
hassl-2980	286	9	in	in	ADP
hassl-2980	286	10	petra	petra	PROPN
hassl-2980	286	11	and	and	CCONJ
hassl-2980	286	12	aqaba	aqaba	PROPN
hassl-2980	286	13	,	,	PUNCT
hassl-2980	286	14	jordan	jordan	PROPN
hassl-2980	286	15	:	:	PUNCT
hassl-2980	286	16	an	an	DET
hassl-2980	286	17	exploratory	exploratory	ADJ
hassl-2980	286	18	study	study	NOUN
hassl-2980	286	19	.	.	PUNCT
hassl-2980	287	1	international	international	ADJ
hassl-2980	287	2	journal	journal	PROPN
hassl-2980	287	3	of	of	ADP
hassl-2980	287	4	tourism	tourism	PROPN
hassl-2980	287	5	&	&	CCONJ
hassl-2980	287	6	hospitality	hospitality	NOUN
hassl-2980	287	7	reviews	review	NOUN
hassl-2980	287	8	,	,	PUNCT
hassl-2980	287	9	1(1	1(1	NUM
hassl-2980	287	10	)	)	PUNCT
hassl-2980	287	11	,	,	PUNCT
hassl-2980	287	12	51	51	NUM
hassl-2980	287	13	-	-	SYM
hassl-2980	287	14	60	60	NUM
hassl-2980	287	15	.	.	PUNCT
hassl-2980	288	1	becser	becser	NOUN
hassl-2980	288	2	,	,	PUNCT
hassl-2980	288	3	n.	n.	NOUN
hassl-2980	288	4	(	(	PUNCT
hassl-2980	288	5	2007	2007	NUM
hassl-2980	288	6	)	)	PUNCT
hassl-2980	288	7	.	.	PUNCT
hassl-2980	289	1	improving	improve	VERB
hassl-2980	289	2	service	service	NOUN
hassl-2980	289	3	quality	quality	NOUN
hassl-2980	289	4	in	in	ADP
hassl-2980	289	5	retail	retail	ADJ
hassl-2980	289	6	trade	trade	NOUN
hassl-2980	289	7	.	.	PUNCT
hassl-2980	290	1	budapest	budapest	PROPN
hassl-2980	290	2	:	:	PUNCT
hassl-2980	291	1	corvinus	corvinus	PROPN
hassl-2980	291	2	unversity	unversity	NOUN
hassl-2980	291	3	of	of	ADP
hassl-2980	291	4	budapest	budapest	PROPN
hassl-2980	291	5	.	.	PUNCT
hassl-2980	292	1	humanities	humanity	NOUN
hassl-2980	292	2	and	and	CCONJ
hassl-2980	292	3	social	social	ADJ
hassl-2980	292	4	sciences	science	NOUN
hassl-2980	292	5	letters	letter	NOUN
hassl-2980	292	6	,	,	PUNCT
hassl-2980	292	7	2021	2021	NUM
hassl-2980	292	8	,	,	PUNCT
hassl-2980	292	9	10(2	10(2	NUM
hassl-2980	292	10	):	):	PUNCT
hassl-2980	292	11	149	149	NUM
hassl-2980	292	12	-	-	SYM
hassl-2980	292	13	160	160	NUM
hassl-2980	292	14	159	159	NUM
hassl-2980	292	15	©	©	PROPN
hassl-2980	292	16	2022	2022	NUM
hassl-2980	292	17	conscientia	conscientia	PROPN
hassl-2980	292	18	beam	beam	PROPN
hassl-2980	292	19	.	.	PUNCT
hassl-2980	293	1	all	all	DET
hassl-2980	293	2	rights	right	NOUN
hassl-2980	293	3	reserved	reserve	VERB
hassl-2980	293	4	.	.	PUNCT
hassl-2980	294	1	bhattacherjee	bhattacherjee	NOUN
hassl-2980	294	2	,	,	PUNCT
hassl-2980	294	3	a.	a.	NOUN
hassl-2980	294	4	,	,	PUNCT
hassl-2980	294	5	&	&	CCONJ
hassl-2980	294	6	premkumar	premkumar	PROPN
hassl-2980	294	7	,	,	PUNCT
hassl-2980	294	8	g.	g.	PROPN
hassl-2980	294	9	(	(	PUNCT
hassl-2980	294	10	2004	2004	NUM
hassl-2980	294	11	)	)	PUNCT
hassl-2980	294	12	.	.	PUNCT
hassl-2980	295	1	understanding	understand	VERB
hassl-2980	295	2	changes	change	NOUN
hassl-2980	295	3	in	in	ADP
hassl-2980	295	4	belief	belief	NOUN
hassl-2980	295	5	and	and	CCONJ
hassl-2980	295	6	attitude	attitude	NOUN
hassl-2980	295	7	toward	toward	ADP
hassl-2980	295	8	information	information	NOUN
hassl-2980	295	9	technology	technology	NOUN
hassl-2980	295	10	usage	usage	NOUN
hassl-2980	295	11	:	:	PUNCT
hassl-2980	295	12	a	a	DET
hassl-2980	295	13	theoretical	theoretical	ADJ
hassl-2980	295	14	model	model	NOUN
hassl-2980	295	15	and	and	CCONJ
hassl-2980	295	16	longitudinal	longitudinal	ADJ
hassl-2980	295	17	test	test	NOUN
hassl-2980	295	18	.	.	PUNCT
hassl-2980	296	1	mis	mis	PROPN
hassl-2980	296	2	quarterly	quarterly	PROPN
hassl-2980	296	3	,	,	PUNCT
hassl-2980	296	4	28(2	28(2	NUM
hassl-2980	296	5	)	)	PUNCT
hassl-2980	296	6	,	,	PUNCT
hassl-2980	296	7	229	229	NUM
hassl-2980	296	8	-	-	SYM
hassl-2980	296	9	254	254	NUM
hassl-2980	296	10	.	.	PUNCT
hassl-2980	297	1	available	available	ADJ
hassl-2980	297	2	at	at	ADP
hassl-2980	297	3	:	:	PUNCT
hassl-2980	297	4	https://doi.org/10.2307/25148634	https://doi.org/10.2307/25148634	PROPN
hassl-2980	297	5	.	.	PUNCT
hassl-2980	297	6	boshoff	boshoff	PROPN
hassl-2980	297	7	,	,	PUNCT
hassl-2980	297	8	c.	c.	PROPN
hassl-2980	297	9	(	(	PUNCT
hassl-2980	297	10	2007	2007	NUM
hassl-2980	297	11	)	)	PUNCT
hassl-2980	297	12	.	.	PUNCT
hassl-2980	298	1	a	a	DET
hassl-2980	298	2	psychometric	psychometric	ADJ
hassl-2980	298	3	assessment	assessment	NOUN
hassl-2980	298	4	of	of	ADP
hassl-2980	298	5	es	es	NOUN
hassl-2980	298	6	-	-	PUNCT
hassl-2980	298	7	qual	qual	NOUN
hassl-2980	298	8	:	:	PUNCT
hassl-2980	298	9	a	a	DET
hassl-2980	298	10	scale	scale	NOUN
hassl-2980	298	11	to	to	PART
hassl-2980	298	12	measure	measure	VERB
hassl-2980	298	13	electronic	electronic	ADJ
hassl-2980	298	14	service	service	NOUN
hassl-2980	298	15	quality	quality	NOUN
hassl-2980	298	16	.	.	PUNCT
hassl-2980	299	1	journal	journal	PROPN
hassl-2980	299	2	of	of	ADP
hassl-2980	299	3	electronic	electronic	ADJ
hassl-2980	299	4	commerce	commerce	NOUN
hassl-2980	299	5	research	research	NOUN
hassl-2980	299	6	,	,	PUNCT
hassl-2980	299	7	8(1	8(1	NOUN
hassl-2980	299	8	)	)	PUNCT
hassl-2980	299	9	,	,	PUNCT
hassl-2980	299	10	101	101	NUM
hassl-2980	299	11	-	-	SYM
hassl-2980	299	12	114	114	NUM
hassl-2980	299	13	.	.	PUNCT
hassl-2980	300	1	chuang	chuang	PROPN
hassl-2980	300	2	,	,	PUNCT
hassl-2980	300	3	h.-m	h.-m	PROPN
hassl-2980	300	4	.	.	PUNCT
hassl-2980	300	5	,	,	PUNCT
hassl-2980	300	6	&	&	CCONJ
hassl-2980	300	7	fan	fan	PROPN
hassl-2980	300	8	,	,	PUNCT
hassl-2980	300	9	c.-j	c.-j	PROPN
hassl-2980	300	10	.	.	PUNCT
hassl-2980	301	1	(	(	PUNCT
hassl-2980	301	2	2011	2011	NUM
hassl-2980	301	3	)	)	PUNCT
hassl-2980	301	4	.	.	PUNCT
hassl-2980	302	1	the	the	DET
hassl-2980	302	2	mediating	mediate	VERB
hassl-2980	302	3	role	role	NOUN
hassl-2980	302	4	of	of	ADP
hassl-2980	302	5	trust	trust	NOUN
hassl-2980	302	6	in	in	ADP
hassl-2980	302	7	the	the	DET
hassl-2980	302	8	relationship	relationship	NOUN
hassl-2980	302	9	between	between	ADP
hassl-2980	302	10	e	e	NOUN
hassl-2980	302	11	-	-	NOUN
hassl-2980	302	12	retailer	retailer	ADJ
hassl-2980	302	13	quality	quality	NOUN
hassl-2980	302	14	and	and	CCONJ
hassl-2980	302	15	customer	customer	NOUN
hassl-2980	302	16	intention	intention	NOUN
hassl-2980	302	17	of	of	ADP
hassl-2980	302	18	online	online	ADJ
hassl-2980	302	19	shopping	shopping	NOUN
hassl-2980	302	20	.	.	PUNCT
hassl-2980	303	1	african	african	ADJ
hassl-2980	303	2	journal	journal	PROPN
hassl-2980	303	3	of	of	ADP
hassl-2980	303	4	business	business	NOUN
hassl-2980	303	5	management	management	NOUN
hassl-2980	303	6	,	,	PUNCT
hassl-2980	303	7	5(22	5(22	NUM
hassl-2980	303	8	)	)	PUNCT
hassl-2980	303	9	,	,	PUNCT
hassl-2980	303	10	9522	9522	NUM
hassl-2980	303	11	-	-	SYM
hassl-2980	303	12	9529	9529	NUM
hassl-2980	303	13	.	.	PUNCT
hassl-2980	304	1	churchill	churchill	PROPN
hassl-2980	304	2	jr	jr	PROPN
hassl-2980	304	3	,	,	PUNCT
hassl-2980	304	4	g.	g.	PROPN
hassl-2980	304	5	a.	a.	PROPN
hassl-2980	304	6	,	,	PUNCT
hassl-2980	304	7	&	&	CCONJ
hassl-2980	304	8	surprenant	surprenant	PROPN
hassl-2980	304	9	,	,	PUNCT
hassl-2980	304	10	c.	c.	PROPN
hassl-2980	304	11	(	(	PUNCT
hassl-2980	304	12	1982	1982	NUM
hassl-2980	304	13	)	)	PUNCT
hassl-2980	304	14	.	.	PUNCT
hassl-2980	305	1	an	an	DET
hassl-2980	305	2	investigation	investigation	NOUN
hassl-2980	305	3	into	into	ADP
hassl-2980	305	4	the	the	DET
hassl-2980	305	5	determinants	determinant	NOUN
hassl-2980	305	6	of	of	ADP
hassl-2980	305	7	customer	customer	NOUN
hassl-2980	305	8	satisfaction	satisfaction	NOUN
hassl-2980	305	9	.	.	PUNCT
hassl-2980	306	1	journal	journal	NOUN
hassl-2980	306	2	of	of	ADP
hassl-2980	306	3	marketing	marketing	NOUN
hassl-2980	306	4	research	research	NOUN
hassl-2980	306	5	,	,	PUNCT
hassl-2980	306	6	19(4	19(4	PROPN
hassl-2980	306	7	)	)	PUNCT
hassl-2980	306	8	,	,	PUNCT
hassl-2980	306	9	491	491	NUM
hassl-2980	306	10	-	-	SYM
hassl-2980	306	11	504	504	NUM
hassl-2980	306	12	.	.	PUNCT
hassl-2980	306	13	available	available	ADJ
hassl-2980	306	14	at	at	ADP
hassl-2980	306	15	:	:	PUNCT
hassl-2980	306	16	https://doi.org/10.2307/3151722	https://doi.org/10.2307/3151722	X
hassl-2980	306	17	.	.	PUNCT
hassl-2980	307	1	crosby	crosby	PROPN
hassl-2980	307	2	,	,	PUNCT
hassl-2980	307	3	p.	p.	PROPN
hassl-2980	307	4	b.	b.	PROPN
hassl-2980	307	5	(	(	PUNCT
hassl-2980	307	6	1979	1979	NUM
hassl-2980	307	7	)	)	PUNCT
hassl-2980	307	8	.	.	PUNCT
hassl-2980	308	1	quality	quality	NOUN
hassl-2980	308	2	is	be	AUX
hassl-2980	308	3	free	free	ADJ
hassl-2980	308	4	:	:	PUNCT
hassl-2980	308	5	the	the	DET
hassl-2980	308	6	art	art	NOUN
hassl-2980	308	7	of	of	ADP
hassl-2980	308	8	making	make	VERB
hassl-2980	308	9	quality	quality	NOUN
hassl-2980	308	10	certain	certain	ADJ
hassl-2980	308	11	.	.	PUNCT
hassl-2980	309	1	new	new	PROPN
hassl-2980	309	2	york	york	PROPN
hassl-2980	309	3	:	:	PUNCT
hassl-2980	309	4	new	new	ADJ
hassl-2980	309	5	american	american	ADJ
hassl-2980	309	6	library	library	PROPN
hassl-2980	309	7	.	.	PUNCT
hassl-2980	310	1	danijela	danijela	NOUN
hassl-2980	310	2	,	,	PUNCT
hassl-2980	310	3	š	š	PROPN
hassl-2980	310	4	.	.	PROPN
hassl-2980	310	5	,	,	PUNCT
hassl-2980	310	6	slobodan	slobodan	PROPN
hassl-2980	310	7	,	,	PUNCT
hassl-2980	310	8	l.	l.	PROPN
hassl-2980	310	9	,	,	PUNCT
hassl-2980	310	10	vesna	vesna	PROPN
hassl-2980	310	11	,	,	PUNCT
hassl-2980	310	12	đ	đ	PROPN
hassl-2980	310	13	.	.	PROPN
hassl-2980	310	14	,	,	PUNCT
hassl-2980	310	15	dragan	dragan	NOUN
hassl-2980	310	16	,	,	PUNCT
hassl-2980	310	17	m.	m.	NOUN
hassl-2980	310	18	,	,	PUNCT
hassl-2980	310	19	danijela	danijela	PROPN
hassl-2980	310	20	,	,	PUNCT
hassl-2980	310	21	v.	v.	PROPN
hassl-2980	310	22	,	,	PUNCT
hassl-2980	310	23	brankica	brankica	PROPN
hassl-2980	310	24	,	,	PUNCT
hassl-2980	310	25	l.	l.	PROPN
hassl-2980	310	26	,	,	PUNCT
hassl-2980	310	27	&	&	CCONJ
hassl-2980	310	28	milan	milan	PROPN
hassl-2980	310	29	,	,	PUNCT
hassl-2980	310	30	m.	m.	NOUN
hassl-2980	310	31	(	(	PUNCT
hassl-2980	310	32	2011	2011	NUM
hassl-2980	310	33	)	)	PUNCT
hassl-2980	310	34	.	.	PUNCT
hassl-2980	311	1	the	the	DET
hassl-2980	311	2	role	role	NOUN
hassl-2980	311	3	of	of	ADP
hassl-2980	311	4	consumers	consumer	NOUN
hassl-2980	311	5	’	’	PART
hassl-2980	311	6	perception	perception	NOUN
hassl-2980	311	7	and	and	CCONJ
hassl-2980	311	8	attitude	attitude	NOUN
hassl-2980	311	9	in	in	ADP
hassl-2980	311	10	purchasing	purchasing	NOUN
hassl-2980	311	11	of	of	ADP
hassl-2980	311	12	meat	meat	NOUN
hassl-2980	311	13	and	and	CCONJ
hassl-2980	311	14	meat	meat	NOUN
hassl-2980	311	15	products	product	NOUN
hassl-2980	311	16	.	.	PUNCT
hassl-2980	312	1	paper	paper	NOUN
hassl-2980	312	2	presented	present	VERB
hassl-2980	312	3	at	at	ADP
hassl-2980	312	4	the	the	DET
hassl-2980	312	5	56th	56th	ADJ
hassl-2980	312	6	meat	meat	NOUN
hassl-2980	312	7	industry	industry	NOUN
hassl-2980	312	8	conference	conference	NOUN
hassl-2980	312	9	,	,	PUNCT
hassl-2980	312	10	belgrade	belgrade	PROPN
hassl-2980	312	11	.	.	PROPN
hassl-2980	313	1	dave	dave	PROPN
hassl-2980	313	2	,	,	PUNCT
hassl-2980	313	3	g.	g.	PROPN
hassl-2980	313	4	(	(	PUNCT
hassl-2980	313	5	2013	2013	NUM
hassl-2980	313	6	)	)	PUNCT
hassl-2980	313	7	.	.	PUNCT
hassl-2980	314	1	understanding	understand	VERB
hassl-2980	314	2	consumer	consumer	NOUN
hassl-2980	314	3	perception	perception	NOUN
hassl-2980	314	4	towardsbrand	towardsbrand	NOUN
hassl-2980	314	5	archetypes	archetype	NOUN
hassl-2980	314	6	for	for	ADP
hassl-2980	314	7	selected	select	VERB
hassl-2980	314	8	brand	brand	NOUN
hassl-2980	314	9	.	.	PUNCT
hassl-2980	315	1	paper	paper	NOUN
hassl-2980	315	2	presented	present	VERB
hassl-2980	315	3	at	at	ADP
hassl-2980	315	4	the	the	DET
hassl-2980	315	5	international	international	ADJ
hassl-2980	315	6	conference	conference	NOUN
hassl-2980	315	7	on	on	ADP
hassl-2980	315	8	technology	technology	NOUN
hassl-2980	315	9	and	and	CCONJ
hassl-2980	315	10	business	business	NOUN
hassl-2980	315	11	management	management	NOUN
hassl-2980	315	12	.	.	PUNCT
hassl-2980	316	1	egan	egan	PROPN
hassl-2980	316	2	,	,	PUNCT
hassl-2980	316	3	j.	j.	PROPN
hassl-2980	316	4	(	(	PUNCT
hassl-2980	316	5	2007	2007	NUM
hassl-2980	316	6	)	)	PUNCT
hassl-2980	316	7	.	.	PUNCT
hassl-2980	317	1	marketing	marketing	NOUN
hassl-2980	317	2	communications	communication	NOUN
hassl-2980	317	3	.	.	PUNCT
hassl-2980	318	1	london	london	PROPN
hassl-2980	318	2	:	:	PUNCT
hassl-2980	319	1	thomson	thomson	PROPN
hassl-2980	319	2	.	.	PUNCT
hassl-2980	319	3	elkhani	elkhani	PROPN
hassl-2980	319	4	,	,	PUNCT
hassl-2980	319	5	n.	n.	NOUN
hassl-2980	319	6	,	,	PUNCT
hassl-2980	319	7	&	&	CCONJ
hassl-2980	319	8	bakri	bakri	PROPN
hassl-2980	319	9	,	,	PUNCT
hassl-2980	319	10	a.	a.	NOUN
hassl-2980	319	11	(	(	PUNCT
hassl-2980	319	12	2012	2012	NUM
hassl-2980	319	13	)	)	PUNCT
hassl-2980	319	14	.	.	PUNCT
hassl-2980	320	1	review	review	NOUN
hassl-2980	320	2	on	on	ADP
hassl-2980	320	3	“	"	PUNCT
hassl-2980	320	4	expectancy	expectancy	NOUN
hassl-2980	320	5	disconfirmation	disconfirmation	NOUN
hassl-2980	320	6	theory”(edt	theory”(edt	NOUN
hassl-2980	320	7	)	)	PUNCT
hassl-2980	320	8	model	model	NOUN
hassl-2980	320	9	in	in	ADP
hassl-2980	320	10	b2c	b2c	PROPN
hassl-2980	320	11	e	e	NOUN
hassl-2980	320	12	-	-	NOUN
hassl-2980	320	13	commerce	commerce	NOUN
hassl-2980	320	14	.	.	PUNCT
hassl-2980	321	1	journal	journal	PROPN
hassl-2980	321	2	of	of	ADP
hassl-2980	321	3	information	information	NOUN
hassl-2980	321	4	systems	system	NOUN
hassl-2980	321	5	research	research	NOUN
hassl-2980	321	6	and	and	CCONJ
hassl-2980	321	7	innovation	innovation	NOUN
hassl-2980	321	8	,	,	PUNCT
hassl-2980	321	9	2(12	2(12	NUM
hassl-2980	321	10	)	)	PUNCT
hassl-2980	321	11	,	,	PUNCT
hassl-2980	321	12	95	95	NUM
hassl-2980	321	13	-	-	SYM
hassl-2980	321	14	102	102	NUM
hassl-2980	321	15	.	.	PUNCT
hassl-2980	322	1	euromonitor	euromonitor	PROPN
hassl-2980	322	2	international	international	PROPN
hassl-2980	322	3	.	.	PUNCT
hassl-2980	323	1	(	(	PUNCT
hassl-2980	323	2	2014	2014	NUM
hassl-2980	323	3	)	)	PUNCT
hassl-2980	323	4	.	.	PUNCT
hassl-2980	324	1	non	non	ADJ
hassl-2980	324	2	-	-	ADJ
hassl-2980	324	3	store	store	ADJ
hassl-2980	324	4	retailing	retailing	NOUN
hassl-2980	324	5	in	in	ADP
hassl-2980	324	6	nigeria	nigeria	PROPN
hassl-2980	324	7	.	.	PUNCT
hassl-2980	325	1	retrieved	retrieve	VERB
hassl-2980	325	2	from	from	ADP
hassl-2980	325	3	retailing	retailing	NOUN
hassl-2980	325	4	:	:	PUNCT
hassl-2980	325	5	http://www.euromonitor.com/non-store-retailing-in-nigeria/report	http://www.euromonitor.com/non-store-retailing-in-nigeria/report	NOUN
hassl-2980	325	6	.	.	PUNCT
hassl-2980	326	1	feigenbaum	feigenbaum	PROPN
hassl-2980	326	2	,	,	PUNCT
hassl-2980	326	3	a.	a.	NOUN
hassl-2980	326	4	v.	v.	PROPN
hassl-2980	326	5	(	(	PUNCT
hassl-2980	326	6	1991	1991	NUM
hassl-2980	326	7	)	)	PUNCT
hassl-2980	326	8	.	.	PUNCT
hassl-2980	327	1	total	total	ADJ
hassl-2980	327	2	quality	quality	NOUN
hassl-2980	327	3	control	control	NOUN
hassl-2980	327	4	.	.	PUNCT
hassl-2980	328	1	newyork	newyork	PROPN
hassl-2980	328	2	:	:	PUNCT
hassl-2980	328	3	mcgraw	mcgraw	PROPN
hassl-2980	328	4	-	-	PUNCT
hassl-2980	328	5	hill	hill	PROPN
hassl-2980	328	6	.	.	PUNCT
hassl-2980	329	1	garvin	garvin	PROPN
hassl-2980	329	2	,	,	PUNCT
hassl-2980	329	3	d.	d.	PROPN
hassl-2980	329	4	a.	a.	PROPN
hassl-2980	329	5	(	(	PUNCT
hassl-2980	329	6	1988	1988	NUM
hassl-2980	329	7	)	)	PUNCT
hassl-2980	329	8	.	.	PUNCT
hassl-2980	330	1	managing	manage	VERB
hassl-2980	330	2	quality	quality	NOUN
hassl-2980	330	3	:	:	PUNCT
hassl-2980	330	4	the	the	DET
hassl-2980	330	5	strategic	strategic	ADJ
hassl-2980	330	6	and	and	CCONJ
hassl-2980	330	7	competitive	competitive	ADJ
hassl-2980	330	8	edge	edge	NOUN
hassl-2980	330	9	.	.	PUNCT
hassl-2980	331	1	new	new	PROPN
hassl-2980	331	2	york	york	PROPN
hassl-2980	331	3	:	:	PUNCT
hassl-2980	331	4	free	free	ADJ
hassl-2980	331	5	press	press	NOUN
hassl-2980	331	6	.	.	PUNCT
hassl-2980	332	1	haistead	haistead	PROPN
hassl-2980	332	2	,	,	PUNCT
hassl-2980	332	3	d.	d.	PROPN
hassl-2980	332	4	,	,	PUNCT
hassl-2980	332	5	hartman	hartman	PROPN
hassl-2980	332	6	,	,	PUNCT
hassl-2980	332	7	d.	d.	PROPN
hassl-2980	332	8	,	,	PUNCT
hassl-2980	332	9	&	&	CCONJ
hassl-2980	332	10	schmidt	schmidt	PROPN
hassl-2980	332	11	,	,	PUNCT
hassl-2980	332	12	s.	s.	PROPN
hassl-2980	332	13	l.	l.	PROPN
hassl-2980	332	14	(	(	PUNCT
hassl-2980	332	15	1994	1994	NUM
hassl-2980	332	16	)	)	PUNCT
hassl-2980	332	17	.	.	PUNCT
hassl-2980	333	1	multisource	multisource	ADJ
hassl-2980	333	2	effects	effect	NOUN
hassl-2980	333	3	on	on	ADP
hassl-2980	333	4	the	the	DET
hassl-2980	333	5	satisfaction	satisfaction	NOUN
hassl-2980	333	6	formation	formation	NOUN
hassl-2980	333	7	process	process	NOUN
hassl-2980	333	8	.	.	PUNCT
hassl-2980	334	1	journal	journal	NOUN
hassl-2980	334	2	of	of	ADP
hassl-2980	334	3	the	the	DET
hassl-2980	334	4	academy	academy	NOUN
hassl-2980	334	5	of	of	ADP
hassl-2980	334	6	marketing	marketing	NOUN
hassl-2980	334	7	science	science	NOUN
hassl-2980	334	8	,	,	PUNCT
hassl-2980	334	9	2(22	2(22	NUM
hassl-2980	334	10	)	)	PUNCT
hassl-2980	334	11	,	,	PUNCT
hassl-2980	334	12	114	114	NUM
hassl-2980	334	13	-	-	SYM
hassl-2980	334	14	129	129	NUM
hassl-2980	334	15	.	.	PUNCT
hassl-2980	334	16	available	available	ADJ
hassl-2980	334	17	at	at	ADP
hassl-2980	334	18	:	:	PUNCT
hassl-2980	334	19	https://doi.org/10.1177/0092070394222002	https://doi.org/10.1177/0092070394222002	X
hassl-2980	334	20	.	.	PUNCT
hassl-2980	335	1	hawkins	hawkins	PROPN
hassl-2980	335	2	,	,	PUNCT
hassl-2980	335	3	d.	d.	PROPN
hassl-2980	335	4	i.	i.	PROPN
hassl-2980	335	5	,	,	PUNCT
hassl-2980	335	6	coney	coney	PROPN
hassl-2980	335	7	,	,	PUNCT
hassl-2980	335	8	k.	k.	PROPN
hassl-2980	335	9	a.	a.	PROPN
hassl-2980	335	10	,	,	PUNCT
hassl-2980	335	11	&	&	CCONJ
hassl-2980	335	12	best	well	ADV
hassl-2980	335	13	,	,	PUNCT
hassl-2980	335	14	r.	r.	PROPN
hassl-2980	335	15	j.	j.	PROPN
hassl-2980	335	16	(	(	PUNCT
hassl-2980	335	17	2001	2001	NUM
hassl-2980	335	18	)	)	PUNCT
hassl-2980	335	19	.	.	PUNCT
hassl-2980	336	1	consumer	consumer	NOUN
hassl-2980	336	2	behaviour	behaviour	NOUN
hassl-2980	336	3	.	.	PUNCT
hassl-2980	337	1	new	new	PROPN
hassl-2980	337	2	york	york	PROPN
hassl-2980	337	3	:	:	PUNCT
hassl-2980	337	4	mcgraw	mcgraw	PROPN
hassl-2980	337	5	hill	hill	PROPN
hassl-2980	337	6	.	.	PUNCT
hassl-2980	338	1	hoyle	hoyle	PROPN
hassl-2980	338	2	,	,	PUNCT
hassl-2980	338	3	d.	d.	PROPN
hassl-2980	338	4	(	(	PUNCT
hassl-2980	338	5	2001	2001	NUM
hassl-2980	338	6	)	)	PUNCT
hassl-2980	338	7	.	.	PUNCT
hassl-2980	339	1	iso	iso	NOUN
hassl-2980	339	2	9000	9000	NUM
hassl-2980	339	3	quality	quality	NOUN
hassl-2980	339	4	systems	system	NOUN
hassl-2980	339	5	handbook	handbook	NOUN
hassl-2980	339	6	.	.	PUNCT
hassl-2980	340	1	oxford	oxford	NOUN
hassl-2980	340	2	:	:	PUNCT
hassl-2980	340	3	butterworth	butterworth	ADJ
hassl-2980	340	4	henemann	henemann	NOUN
hassl-2980	340	5	.	.	PUNCT
hassl-2980	341	1	juran	juran	PROPN
hassl-2980	341	2	,	,	PUNCT
hassl-2980	341	3	j.	j.	PROPN
hassl-2980	341	4	m.	m.	PROPN
hassl-2980	341	5	,	,	PUNCT
hassl-2980	341	6	&	&	CCONJ
hassl-2980	341	7	gryna	gryna	PROPN
hassl-2980	341	8	,	,	PUNCT
hassl-2980	341	9	f.	f.	PROPN
hassl-2980	341	10	m.	m.	PROPN
hassl-2980	341	11	(	(	PUNCT
hassl-2980	341	12	1988	1988	NUM
hassl-2980	341	13	)	)	PUNCT
hassl-2980	341	14	.	.	PUNCT
hassl-2980	342	1	juran	juran	PROPN
hassl-2980	342	2	's	's	PART
hassl-2980	342	3	quality	quality	NOUN
hassl-2980	342	4	control	control	NOUN
hassl-2980	342	5	handbook	handbook	NOUN
hassl-2980	342	6	.	.	PUNCT
hassl-2980	343	1	new	new	PROPN
hassl-2980	343	2	york	york	PROPN
hassl-2980	343	3	:	:	PUNCT
hassl-2980	343	4	mcgraw	mcgraw	PROPN
hassl-2980	343	5	-	-	PUNCT
hassl-2980	343	6	hill	hill	PROPN
hassl-2980	343	7	inc	inc	PROPN
hassl-2980	343	8	.	.	PROPN
hassl-2980	343	9	keller	keller	PROPN
hassl-2980	343	10	,	,	PUNCT
hassl-2980	343	11	k.	k.	PROPN
hassl-2980	343	12	l.	l.	PROPN
hassl-2980	343	13	(	(	PUNCT
hassl-2980	343	14	2003	2003	NUM
hassl-2980	343	15	)	)	PUNCT
hassl-2980	343	16	.	.	PUNCT
hassl-2980	344	1	strategic	strategic	ADJ
hassl-2980	344	2	brand	brand	NOUN
hassl-2980	344	3	management	management	NOUN
hassl-2980	344	4	:	:	PUNCT
hassl-2980	344	5	building	building	NOUN
hassl-2980	344	6	,	,	PUNCT
hassl-2980	344	7	managing	manage	VERB
hassl-2980	344	8	and	and	CCONJ
hassl-2980	344	9	measuring	measure	VERB
hassl-2980	344	10	brand	brand	NOUN
hassl-2980	344	11	equity	equity	NOUN
hassl-2980	344	12	.	.	PUNCT
hassl-2980	345	1	new	new	PROPN
hassl-2980	345	2	jersey	jersey	PROPN
hassl-2980	345	3	:	:	PUNCT
hassl-2980	345	4	pearson	pearson	PROPN
hassl-2980	345	5	education	education	PROPN
hassl-2980	345	6	.	.	PUNCT
hassl-2980	346	1	kotler	kotler	PROPN
hassl-2980	346	2	,	,	PUNCT
hassl-2980	346	3	p.	p.	PROPN
hassl-2980	346	4	,	,	PUNCT
hassl-2980	346	5	&	&	CCONJ
hassl-2980	346	6	keller	keller	PROPN
hassl-2980	346	7	,	,	PUNCT
hassl-2980	346	8	k.	k.	PROPN
hassl-2980	346	9	l.	l.	PROPN
hassl-2980	346	10	(	(	PUNCT
hassl-2980	346	11	2012	2012	NUM
hassl-2980	346	12	)	)	PUNCT
hassl-2980	346	13	.	.	PUNCT
hassl-2980	347	1	marketing	marketing	NOUN
hassl-2980	347	2	management	management	NOUN
hassl-2980	347	3	.	.	PUNCT
hassl-2980	348	1	new	new	PROPN
hassl-2980	348	2	jersey	jersey	PROPN
hassl-2980	348	3	:	:	PUNCT
hassl-2980	348	4	pearson	pearson	PROPN
hassl-2980	348	5	education	education	PROPN
hassl-2980	348	6	.	.	PUNCT
hassl-2980	349	1	lewis	lewis	PROPN
hassl-2980	349	2	,	,	PUNCT
hassl-2980	349	3	r.	r.	PROPN
hassl-2980	349	4	c.	c.	PROPN
hassl-2980	349	5	,	,	PUNCT
hassl-2980	349	6	&	&	CCONJ
hassl-2980	349	7	booms	booms	PROPN
hassl-2980	349	8	,	,	PUNCT
hassl-2980	349	9	b.	b.	PROPN
hassl-2980	349	10	h.	h.	PROPN
hassl-2980	349	11	(	(	PUNCT
hassl-2980	349	12	1983	1983	NUM
hassl-2980	349	13	)	)	PUNCT
hassl-2980	349	14	.	.	PUNCT
hassl-2980	350	1	the	the	DET
hassl-2980	350	2	marketing	marketing	NOUN
hassl-2980	350	3	aspects	aspect	NOUN
hassl-2980	350	4	of	of	ADP
hassl-2980	350	5	service	service	NOUN
hassl-2980	350	6	quality	quality	NOUN
hassl-2980	350	7	,	,	PUNCT
hassl-2980	350	8	in	in	ADP
hassl-2980	350	9	berry	berry	NOUN
hassl-2980	350	10	,	,	PUNCT
hassl-2980	350	11	g.	g.	PROPN
hassl-2980	350	12	,	,	PUNCT
hassl-2980	350	13	shostack	shostack	NOUN
hassl-2980	350	14	,	,	PUNCT
hassl-2980	350	15	l.	l.	PROPN
hassl-2980	350	16	,	,	PUNCT
hassl-2980	350	17	upah	upah	PROPN
hassl-2980	350	18	,	,	PUNCT
hassl-2980	350	19	g.	g.	PROPN
hassl-2980	350	20	,	,	PUNCT
hassl-2980	350	21	(	(	PUNCT
hassl-2980	350	22	eds	ed	NOUN
hassl-2980	350	23	)	)	PUNCT
hassl-2980	350	24	,	,	PUNCT
hassl-2980	350	25	emerging	emerge	VERB
hassl-2980	350	26	perspective	perspective	NOUN
hassl-2980	350	27	on	on	ADP
hassl-2980	350	28	service	service	NOUN
hassl-2980	350	29	marketing	marketing	NOUN
hassl-2980	350	30	(	(	PUNCT
hassl-2980	350	31	pp	pp	ADJ
hassl-2980	350	32	.	.	PUNCT
hassl-2980	351	1	99	99	NUM
hassl-2980	351	2	-	-	SYM
hassl-2980	351	3	107	107	NUM
hassl-2980	351	4	)	)	PUNCT
hassl-2980	351	5	.	.	PUNCT
hassl-2980	352	1	chicago	chicago	PROPN
hassl-2980	352	2	:	:	PUNCT
hassl-2980	352	3	american	american	PROPN
hassl-2980	352	4	marketing	marketing	PROPN
hassl-2980	352	5	association	association	PROPN
hassl-2980	352	6	.	.	PUNCT
hassl-2980	353	1	loiacono	loiacono	PROPN
hassl-2980	353	2	,	,	PUNCT
hassl-2980	353	3	e.	e.	PROPN
hassl-2980	353	4	,	,	PUNCT
hassl-2980	353	5	watson	watson	PROPN
hassl-2980	353	6	,	,	PUNCT
hassl-2980	353	7	r.	r.	PROPN
hassl-2980	353	8	t.	t.	PROPN
hassl-2980	353	9	,	,	PUNCT
hassl-2980	353	10	&	&	CCONJ
hassl-2980	353	11	goodhue	goodhue	PROPN
hassl-2980	353	12	,	,	PUNCT
hassl-2980	353	13	d.	d.	PROPN
hassl-2980	353	14	(	(	PUNCT
hassl-2980	353	15	2002	2002	NUM
hassl-2980	353	16	)	)	PUNCT
hassl-2980	353	17	.	.	PUNCT
hassl-2980	354	1	webqualtm	webqualtm	NOUN
hassl-2980	354	2	:	:	PUNCT
hassl-2980	354	3	a	a	DET
hassl-2980	354	4	web	web	NOUN
hassl-2980	354	5	site	site	NOUN
hassl-2980	354	6	quality	quality	NOUN
hassl-2980	354	7	instrument	instrument	NOUN
hassl-2980	354	8	.	.	PUNCT
hassl-2980	355	1	paper	paper	NOUN
hassl-2980	355	2	presented	present	VERB
hassl-2980	355	3	at	at	ADP
hassl-2980	355	4	the	the	DET
hassl-2980	355	5	american	american	PROPN
hassl-2980	355	6	marketing	marketing	PROPN
hassl-2980	355	7	association	association	PROPN
hassl-2980	355	8	’s	’s	PART
hassl-2980	355	9	winter	winter	NOUN
hassl-2980	355	10	marketing	marketing	NOUN
hassl-2980	355	11	conference	conference	NOUN
hassl-2980	355	12	.	.	PUNCT
hassl-2980	356	1	texas	texas	PROPN
hassl-2980	356	2	.	.	PUNCT
hassl-2980	357	1	luoh	luoh	PROPN
hassl-2980	357	2	,	,	PUNCT
hassl-2980	357	3	h.-f	h.-f	NOUN
hassl-2980	357	4	.	.	PUNCT
hassl-2980	357	5	,	,	PUNCT
hassl-2980	357	6	&	&	CCONJ
hassl-2980	357	7	tsaur	tsaur	NOUN
hassl-2980	357	8	,	,	PUNCT
hassl-2980	357	9	s.-h	s.-h	NOUN
hassl-2980	357	10	.	.	PUNCT
hassl-2980	358	1	(	(	PUNCT
hassl-2980	358	2	2011	2011	NUM
hassl-2980	358	3	)	)	PUNCT
hassl-2980	358	4	.	.	PUNCT
hassl-2980	359	1	customers	customer	NOUN
hassl-2980	359	2	’	'	PUNCT
hassl-2980	359	3	perceptions	perception	NOUN
hassl-2980	359	4	of	of	ADP
hassl-2980	359	5	service	service	NOUN
hassl-2980	359	6	quality	quality	NOUN
hassl-2980	359	7	:	:	PUNCT
hassl-2980	359	8	do	do	AUX
hassl-2980	359	9	servers	server	NOUN
hassl-2980	359	10	’	'	PUNCT
hassl-2980	359	11	age	age	NOUN
hassl-2980	359	12	stereotypes	stereotype	NOUN
hassl-2980	359	13	matter	matter	NOUN
hassl-2980	359	14	?	?	PUNCT
hassl-2980	360	1	international	international	ADJ
hassl-2980	360	2	journal	journal	PROPN
hassl-2980	360	3	of	of	ADP
hassl-2980	360	4	hospitality	hospitality	PROPN
hassl-2980	360	5	management	management	NOUN
hassl-2980	360	6	,	,	PUNCT
hassl-2980	360	7	30(2	30(2	NUM
hassl-2980	360	8	)	)	PUNCT
hassl-2980	360	9	,	,	PUNCT
hassl-2980	360	10	283	283	NUM
hassl-2980	360	11	-	-	SYM
hassl-2980	360	12	289	289	NUM
hassl-2980	360	13	.	.	PUNCT
hassl-2980	361	1	matic	matic	ADJ
hassl-2980	361	2	,	,	PUNCT
hassl-2980	361	3	m.	m.	NOUN
hassl-2980	361	4	,	,	PUNCT
hassl-2980	361	5	&	&	CCONJ
hassl-2980	361	6	vojvodic	vojvodic	NOUN
hassl-2980	361	7	,	,	PUNCT
hassl-2980	361	8	k.	k.	PROPN
hassl-2980	361	9	(	(	PUNCT
hassl-2980	361	10	2013	2013	NUM
hassl-2980	361	11	)	)	PUNCT
hassl-2980	361	12	.	.	PUNCT
hassl-2980	362	1	online	online	ADJ
hassl-2980	362	2	retailing	retailing	NOUN
hassl-2980	362	3	:	:	PUNCT
hassl-2980	362	4	purchasing	purchase	VERB
hassl-2980	362	5	behaviour	behaviour	NOUN
hassl-2980	362	6	of	of	ADP
hassl-2980	362	7	croatian	croatian	ADJ
hassl-2980	362	8	consumers	consumer	NOUN
hassl-2980	362	9	.	.	PUNCT
hassl-2980	363	1	mediterranean	mediterranean	PROPN
hassl-2980	363	2	journal	journal	PROPN
hassl-2980	363	3	of	of	ADP
hassl-2980	363	4	social	social	ADJ
hassl-2980	363	5	sciences	science	NOUN
hassl-2980	363	6	,	,	PUNCT
hassl-2980	363	7	4(3	4(3	NUM
hassl-2980	363	8	)	)	PUNCT
hassl-2980	363	9	,	,	PUNCT
hassl-2980	363	10	701	701	NUM
hassl-2980	363	11	-	-	SYM
hassl-2980	363	12	707	707	NUM
hassl-2980	363	13	.	.	PUNCT
hassl-2980	363	14	available	available	ADJ
hassl-2980	363	15	at	at	ADP
hassl-2980	363	16	:	:	PUNCT
hassl-2980	363	17	https://doi.org/10.5901/mjss.2013.v4n3p701	https://doi.org/10.5901/mjss.2013.v4n3p701	PROPN
hassl-2980	363	18	.	.	PUNCT
hassl-2980	363	19	munroe	munroe	PROPN
hassl-2980	363	20	,	,	PUNCT
hassl-2980	363	21	k.	k.	PROPN
hassl-2980	363	22	b.	b.	PROPN
hassl-2980	363	23	,	,	PUNCT
hassl-2980	363	24	&	&	CCONJ
hassl-2980	363	25	krishnan	krishnan	PROPN
hassl-2980	363	26	,	,	PUNCT
hassl-2980	363	27	r.	r.	PROPN
hassl-2980	363	28	(	(	PUNCT
hassl-2980	363	29	1983	1983	NUM
hassl-2980	363	30	)	)	PUNCT
hassl-2980	363	31	.	.	PUNCT
hassl-2980	364	1	the	the	DET
hassl-2980	364	2	effect	effect	NOUN
hassl-2980	364	3	of	of	ADP
hassl-2980	364	4	price	price	NOUN
hassl-2980	364	5	on	on	ADP
hassl-2980	364	6	subjective	subjective	ADJ
hassl-2980	364	7	product	product	NOUN
hassl-2980	364	8	evaluation	evaluation	NOUN
hassl-2980	364	9	.	.	PUNCT
hassl-2980	365	1	blacksburg	blacksburg	PROPN
hassl-2980	365	2	:	:	PUNCT
hassl-2980	365	3	virginia	virginia	PROPN
hassl-2980	365	4	polytechnic	polytechnic	PROPN
hassl-2980	365	5	institute	institute	PROPN
hassl-2980	365	6	.	.	PUNCT
hassl-2980	365	7	nair	nair	PROPN
hassl-2980	365	8	,	,	PUNCT
hassl-2980	365	9	g.	g.	PROPN
hassl-2980	365	10	k.	k.	PROPN
hassl-2980	365	11	,	,	PUNCT
hassl-2980	365	12	&	&	CCONJ
hassl-2980	365	13	nair	nair	PROPN
hassl-2980	365	14	,	,	PUNCT
hassl-2980	365	15	h.	h.	PROPN
hassl-2980	365	16	k.	k.	PROPN
hassl-2980	365	17	(	(	PUNCT
hassl-2980	365	18	2013	2013	NUM
hassl-2980	365	19	)	)	PUNCT
hassl-2980	365	20	.	.	PUNCT
hassl-2980	366	1	a	a	DET
hassl-2980	366	2	study	study	NOUN
hassl-2980	366	3	on	on	ADP
hassl-2980	366	4	customer	customer	NOUN
hassl-2980	366	5	perception	perception	NOUN
hassl-2980	366	6	on	on	ADP
hassl-2980	366	7	service	service	NOUN
hassl-2980	366	8	quality	quality	NOUN
hassl-2980	366	9	in	in	ADP
hassl-2980	366	10	commercial	commercial	ADJ
hassl-2980	366	11	banks	bank	NOUN
hassl-2980	366	12	:	:	PUNCT
hassl-2980	366	13	an	an	DET
hassl-2980	366	14	empirical	empirical	ADJ
hassl-2980	366	15	study	study	NOUN
hassl-2980	366	16	.	.	PUNCT
hassl-2980	367	1	zenith	zenith	PROPN
hassl-2980	367	2	international	international	PROPN
hassl-2980	367	3	journal	journal	PROPN
hassl-2980	367	4	of	of	ADP
hassl-2980	367	5	multidisciplinary	multidisciplinary	ADJ
hassl-2980	367	6	research	research	NOUN
hassl-2980	367	7	,	,	PUNCT
hassl-2980	367	8	3(7	3(7	NUM
hassl-2980	367	9	)	)	PUNCT
hassl-2980	367	10	,	,	PUNCT
hassl-2980	367	11	35	35	NUM
hassl-2980	367	12	-	-	SYM
hassl-2980	367	13	47	47	NUM
hassl-2980	367	14	.	.	PUNCT
hassl-2980	368	1	oliver	oliver	PROPN
hassl-2980	368	2	,	,	PUNCT
hassl-2980	368	3	r.	r.	PROPN
hassl-2980	368	4	l.	l.	PROPN
hassl-2980	368	5	(	(	PUNCT
hassl-2980	368	6	1977	1977	NUM
hassl-2980	368	7	)	)	PUNCT
hassl-2980	368	8	.	.	PUNCT
hassl-2980	369	1	effect	effect	NOUN
hassl-2980	369	2	of	of	ADP
hassl-2980	369	3	expectation	expectation	NOUN
hassl-2980	369	4	and	and	CCONJ
hassl-2980	369	5	disconfirmation	disconfirmation	NOUN
hassl-2980	369	6	on	on	ADP
hassl-2980	369	7	postexposure	postexposure	NOUN
hassl-2980	369	8	product	product	NOUN
hassl-2980	369	9	evaluations	evaluation	NOUN
hassl-2980	369	10	:	:	PUNCT
hassl-2980	369	11	an	an	DET
hassl-2980	369	12	alternative	alternative	ADJ
hassl-2980	369	13	interpretation	interpretation	NOUN
hassl-2980	369	14	.	.	PUNCT
hassl-2980	370	1	journal	journal	PROPN
hassl-2980	370	2	of	of	ADP
hassl-2980	370	3	applied	apply	VERB
hassl-2980	370	4	psychology	psychology	NOUN
hassl-2980	370	5	,	,	PUNCT
hassl-2980	370	6	62(4	62(4	NUM
hassl-2980	370	7	)	)	PUNCT
hassl-2980	370	8	,	,	PUNCT
hassl-2980	370	9	480	480	NUM
hassl-2980	370	10	-	-	SYM
hassl-2980	370	11	486	486	NUM
hassl-2980	370	12	.	.	PUNCT
hassl-2980	371	1	oliver	oliver	PROPN
hassl-2980	371	2	,	,	PUNCT
hassl-2980	371	3	r.	r.	PROPN
hassl-2980	371	4	l.	l.	PROPN
hassl-2980	371	5	(	(	PUNCT
hassl-2980	371	6	1980	1980	NUM
hassl-2980	371	7	)	)	PUNCT
hassl-2980	371	8	.	.	PUNCT
hassl-2980	372	1	a	a	DET
hassl-2980	372	2	cognitive	cognitive	ADJ
hassl-2980	372	3	model	model	NOUN
hassl-2980	372	4	of	of	ADP
hassl-2980	372	5	the	the	DET
hassl-2980	372	6	antecedents	antecedent	NOUN
hassl-2980	372	7	and	and	CCONJ
hassl-2980	372	8	consequences	consequence	NOUN
hassl-2980	372	9	of	of	ADP
hassl-2980	372	10	satisfaction	satisfaction	NOUN
hassl-2980	372	11	decisions	decision	NOUN
hassl-2980	372	12	.	.	PUNCT
hassl-2980	373	1	journal	journal	NOUN
hassl-2980	373	2	of	of	ADP
hassl-2980	373	3	marketing	marketing	NOUN
hassl-2980	373	4	research	research	NOUN
hassl-2980	373	5	,	,	PUNCT
hassl-2980	373	6	17(4	17(4	NUM
hassl-2980	373	7	)	)	PUNCT
hassl-2980	373	8	,	,	PUNCT
hassl-2980	373	9	460	460	NUM
hassl-2980	373	10	-	-	SYM
hassl-2980	373	11	469	469	NUM
hassl-2980	373	12	.	.	PUNCT
hassl-2980	373	13	available	available	ADJ
hassl-2980	373	14	at	at	ADP
hassl-2980	373	15	:	:	PUNCT
hassl-2980	373	16	https://doi.org/10.2307/3150499	https://doi.org/10.2307/3150499	NOUN
hassl-2980	373	17	.	.	PROPN
hassl-2980	373	18	parasuraman	parasuraman	PROPN
hassl-2980	373	19	,	,	PUNCT
hassl-2980	373	20	a.	a.	PROPN
hassl-2980	373	21	,	,	PUNCT
hassl-2980	373	22	zeithaml	zeithaml	PROPN
hassl-2980	373	23	,	,	PUNCT
hassl-2980	373	24	v.	v.	PROPN
hassl-2980	373	25	a.	a.	PROPN
hassl-2980	373	26	,	,	PUNCT
hassl-2980	373	27	&	&	CCONJ
hassl-2980	373	28	berry	berry	PROPN
hassl-2980	373	29	,	,	PUNCT
hassl-2980	373	30	l.	l.	PROPN
hassl-2980	373	31	(	(	PUNCT
hassl-2980	373	32	1988	1988	NUM
hassl-2980	373	33	)	)	PUNCT
hassl-2980	373	34	.	.	PUNCT
hassl-2980	374	1	servqual	servqual	ADJ
hassl-2980	374	2	:	:	PUNCT
hassl-2980	374	3	a	a	DET
hassl-2980	374	4	multiple	multiple	ADJ
hassl-2980	374	5	-	-	PUNCT
hassl-2980	374	6	item	item	NOUN
hassl-2980	374	7	scale	scale	NOUN
hassl-2980	374	8	for	for	ADP
hassl-2980	374	9	measuring	measure	VERB
hassl-2980	374	10	consumer	consumer	NOUN
hassl-2980	374	11	perceptions	perception	NOUN
hassl-2980	374	12	of	of	ADP
hassl-2980	374	13	service	service	NOUN
hassl-2980	374	14	quality	quality	NOUN
hassl-2980	374	15	.	.	PUNCT
hassl-2980	375	1	journal	journal	NOUN
hassl-2980	375	2	of	of	ADP
hassl-2980	375	3	retailing	retailing	NOUN
hassl-2980	375	4	,	,	PUNCT
hassl-2980	375	5	64(1	64(1	NUM
hassl-2980	375	6	)	)	PUNCT
hassl-2980	375	7	,	,	PUNCT
hassl-2980	375	8	12	12	NUM
hassl-2980	375	9	-	-	SYM
hassl-2980	375	10	40	40	NUM
hassl-2980	375	11	.	.	PUNCT
hassl-2980	376	1	http://www.euromonitor.com/non-store-retailing-in-nigeria/report	http://www.euromonitor.com/non-store-retailing-in-nigeria/report	NOUN
hassl-2980	376	2	humanities	humanity	NOUN
hassl-2980	376	3	and	and	CCONJ
hassl-2980	376	4	social	social	ADJ
hassl-2980	376	5	sciences	science	NOUN
hassl-2980	376	6	letters	letter	NOUN
hassl-2980	376	7	,	,	PUNCT
hassl-2980	376	8	2021	2021	NUM
hassl-2980	376	9	,	,	PUNCT
hassl-2980	376	10	10(2	10(2	NUM
hassl-2980	376	11	):	):	PUNCT
hassl-2980	376	12	149	149	NUM
hassl-2980	376	13	-	-	SYM
hassl-2980	376	14	160	160	NUM
hassl-2980	376	15	160	160	NUM
hassl-2980	376	16	©	©	PROPN
hassl-2980	376	17	2022	2022	NUM
hassl-2980	376	18	conscientia	conscientia	PROPN
hassl-2980	376	19	beam	beam	PROPN
hassl-2980	376	20	.	.	PUNCT
hassl-2980	377	1	all	all	DET
hassl-2980	377	2	rights	right	NOUN
hassl-2980	377	3	reserved	reserve	VERB
hassl-2980	377	4	.	.	PUNCT
hassl-2980	378	1	parasuraman	parasuraman	NOUN
hassl-2980	378	2	,	,	PUNCT
hassl-2980	378	3	a.	a.	PROPN
hassl-2980	378	4	,	,	PUNCT
hassl-2980	378	5	zeithaml	zeithaml	PROPN
hassl-2980	378	6	,	,	PUNCT
hassl-2980	378	7	v.	v.	PROPN
hassl-2980	378	8	a.	a.	PROPN
hassl-2980	378	9	,	,	PUNCT
hassl-2980	378	10	&	&	CCONJ
hassl-2980	378	11	malhotra	malhotra	PROPN
hassl-2980	378	12	,	,	PUNCT
hassl-2980	378	13	a.	a.	NOUN
hassl-2980	378	14	(	(	PUNCT
hassl-2980	378	15	2005	2005	NUM
hassl-2980	378	16	)	)	PUNCT
hassl-2980	378	17	.	.	PUNCT
hassl-2980	379	1	es	es	VERB
hassl-2980	379	2	-	-	PUNCT
hassl-2980	379	3	qual	qual	NOUN
hassl-2980	379	4	:	:	PUNCT
hassl-2980	379	5	a	a	DET
hassl-2980	379	6	multiple	multiple	ADJ
hassl-2980	379	7	-	-	PUNCT
hassl-2980	379	8	item	item	NOUN
hassl-2980	379	9	scale	scale	NOUN
hassl-2980	379	10	for	for	ADP
hassl-2980	379	11	assessing	assess	VERB
hassl-2980	379	12	electronic	electronic	ADJ
hassl-2980	379	13	service	service	NOUN
hassl-2980	379	14	quality	quality	NOUN
hassl-2980	379	15	.	.	PUNCT
hassl-2980	380	1	journal	journal	PROPN
hassl-2980	380	2	of	of	ADP
hassl-2980	380	3	service	service	NOUN
hassl-2980	380	4	research	research	NOUN
hassl-2980	380	5	,	,	PUNCT
hassl-2980	380	6	7(3	7(3	NUM
hassl-2980	380	7	)	)	PUNCT
hassl-2980	380	8	,	,	PUNCT
hassl-2980	380	9	213	213	NUM
hassl-2980	380	10	-	-	SYM
hassl-2980	380	11	233	233	NUM
hassl-2980	380	12	.	.	PUNCT
hassl-2980	381	1	available	available	ADJ
hassl-2980	381	2	at	at	ADP
hassl-2980	381	3	:	:	PUNCT
hassl-2980	381	4	https://doi.org/10.1177/1094670504271156	https://doi.org/10.1177/1094670504271156	PROPN
hassl-2980	381	5	.	.	PROPN
hassl-2980	381	6	parasuraman	parasuraman	PROPN
hassl-2980	381	7	,	,	PUNCT
hassl-2980	381	8	a.	a.	PROPN
hassl-2980	381	9	,	,	PUNCT
hassl-2980	381	10	zeithaml	zeithaml	PROPN
hassl-2980	381	11	,	,	PUNCT
hassl-2980	381	12	v.	v.	PROPN
hassl-2980	381	13	a.	a.	PROPN
hassl-2980	381	14	,	,	PUNCT
hassl-2980	381	15	&	&	CCONJ
hassl-2980	381	16	berry	berry	PROPN
hassl-2980	381	17	,	,	PUNCT
hassl-2980	381	18	l.	l.	PROPN
hassl-2980	381	19	l.	l.	PROPN
hassl-2980	381	20	(	(	PUNCT
hassl-2980	381	21	1985	1985	NUM
hassl-2980	381	22	)	)	PUNCT
hassl-2980	381	23	.	.	PUNCT
hassl-2980	382	1	a	a	DET
hassl-2980	382	2	conceptual	conceptual	ADJ
hassl-2980	382	3	model	model	NOUN
hassl-2980	382	4	of	of	ADP
hassl-2980	382	5	service	service	NOUN
hassl-2980	382	6	quality	quality	NOUN
hassl-2980	382	7	and	and	CCONJ
hassl-2980	382	8	its	its	PRON
hassl-2980	382	9	implications	implication	NOUN
hassl-2980	382	10	for	for	ADP
hassl-2980	382	11	future	future	ADJ
hassl-2980	382	12	research	research	NOUN
hassl-2980	382	13	.	.	PUNCT
hassl-2980	383	1	journal	journal	NOUN
hassl-2980	383	2	of	of	ADP
hassl-2980	383	3	marketing	marketing	NOUN
hassl-2980	383	4	,	,	PUNCT
hassl-2980	383	5	49(4	49(4	NOUN
hassl-2980	383	6	)	)	PUNCT
hassl-2980	383	7	,	,	PUNCT
hassl-2980	383	8	41	41	NUM
hassl-2980	383	9	-	-	SYM
hassl-2980	383	10	50	50	NUM
hassl-2980	383	11	.	.	PUNCT
hassl-2980	383	12	available	available	ADJ
hassl-2980	383	13	at	at	ADP
hassl-2980	383	14	:	:	PUNCT
hassl-2980	383	15	https://doi.org/10.1177/002224298504900403	https://doi.org/10.1177/002224298504900403	NOUN
hassl-2980	383	16	.	.	PUNCT
hassl-2980	384	1	patterson	patterson	PROPN
hassl-2980	384	2	,	,	PUNCT
hassl-2980	384	3	p.	p.	PROPN
hassl-2980	384	4	,	,	PUNCT
hassl-2980	384	5	&	&	CCONJ
hassl-2980	384	6	johnson	johnson	PROPN
hassl-2980	384	7	,	,	PUNCT
hassl-2980	384	8	l.	l.	PROPN
hassl-2980	384	9	(	(	PUNCT
hassl-2980	384	10	1997	1997	NUM
hassl-2980	384	11	)	)	PUNCT
hassl-2980	384	12	.	.	PUNCT
hassl-2980	385	1	modeling	model	VERB
hassl-2980	385	2	the	the	DET
hassl-2980	385	3	determinants	determinant	NOUN
hassl-2980	385	4	of	of	ADP
hassl-2980	385	5	customer	customer	NOUN
hassl-2980	385	6	satisfaction	satisfaction	NOUN
hassl-2980	385	7	for	for	ADP
hassl-2980	385	8	business	business	NOUN
hassl-2980	385	9	-	-	PUNCT
hassl-2980	385	10	to	to	ADP
hassl-2980	385	11	-	-	PUNCT
hassl-2980	385	12	business	business	NOUN
hassl-2980	385	13	professional	professional	ADJ
hassl-2980	385	14	services	service	NOUN
hassl-2980	385	15	.	.	PUNCT
hassl-2980	386	1	journal	journal	NOUN
hassl-2980	386	2	of	of	ADP
hassl-2980	386	3	the	the	DET
hassl-2980	386	4	academy	academy	NOUN
hassl-2980	386	5	of	of	ADP
hassl-2980	386	6	marketing	marketing	NOUN
hassl-2980	386	7	science	science	NOUN
hassl-2980	386	8	,	,	PUNCT
hassl-2980	386	9	25(1	25(1	NUM
hassl-2980	386	10	)	)	PUNCT
hassl-2980	386	11	,	,	PUNCT
hassl-2980	386	12	4	4	NUM
hassl-2980	386	13	-	-	SYM
hassl-2980	386	14	17	17	NUM
hassl-2980	386	15	.	.	PUNCT
hassl-2980	386	16	available	available	ADJ
hassl-2980	386	17	at	at	ADP
hassl-2980	386	18	:	:	PUNCT
hassl-2980	386	19	https://doi.org/10.1007/bf02894505	https://doi.org/10.1007/bf02894505	PROPN
hassl-2980	386	20	.	.	PUNCT
hassl-2980	386	21	pearson	pearson	PROPN
hassl-2980	386	22	,	,	PUNCT
hassl-2980	386	23	j.	j.	PROPN
hassl-2980	386	24	,	,	PUNCT
hassl-2980	386	25	nelson	nelson	PROPN
hassl-2980	386	26	,	,	PUNCT
hassl-2980	386	27	p.	p.	NOUN
hassl-2980	386	28	,	,	PUNCT
hassl-2980	386	29	titsworth	titsworth	NOUN
hassl-2980	386	30	,	,	PUNCT
hassl-2980	386	31	s.	s.	PROPN
hassl-2980	386	32	,	,	PUNCT
hassl-2980	386	33	&	&	CCONJ
hassl-2980	386	34	harter	harter	PROPN
hassl-2980	386	35	,	,	PUNCT
hassl-2980	386	36	l.	l.	PROPN
hassl-2980	386	37	(	(	PUNCT
hassl-2980	386	38	2006	2006	NUM
hassl-2980	386	39	)	)	PUNCT
hassl-2980	386	40	.	.	PUNCT
hassl-2980	387	1	human	human	ADJ
hassl-2980	387	2	communication	communication	NOUN
hassl-2980	387	3	.	.	PUNCT
hassl-2980	388	1	new	new	PROPN
hassl-2980	388	2	york	york	PROPN
hassl-2980	388	3	:	:	PUNCT
hassl-2980	388	4	mcgraw	mcgraw	PROPN
hassl-2980	388	5	hill	hill	PROPN
hassl-2980	388	6	.	.	PUNCT
hassl-2980	389	1	rahaman	rahaman	NOUN
hassl-2980	389	2	,	,	PUNCT
hassl-2980	389	3	m.	m.	NOUN
hassl-2980	389	4	m.	m.	NOUN
hassl-2980	389	5	,	,	PUNCT
hassl-2980	389	6	abdullah	abdullah	PROPN
hassl-2980	389	7	,	,	PUNCT
hassl-2980	389	8	m.	m.	NOUN
hassl-2980	389	9	,	,	PUNCT
hassl-2980	389	10	&	&	CCONJ
hassl-2980	389	11	rahman	rahman	PROPN
hassl-2980	389	12	,	,	PUNCT
hassl-2980	389	13	a.	a.	NOUN
hassl-2980	389	14	(	(	PUNCT
hassl-2980	389	15	2011	2011	NUM
hassl-2980	389	16	)	)	PUNCT
hassl-2980	389	17	.	.	PUNCT
hassl-2980	390	1	measuring	measure	VERB
hassl-2980	390	2	service	service	NOUN
hassl-2980	390	3	quality	quality	NOUN
hassl-2980	390	4	using	use	VERB
hassl-2980	390	5	servqual	servqual	ADJ
hassl-2980	390	6	model	model	NOUN
hassl-2980	390	7	:	:	PUNCT
hassl-2980	390	8	a	a	DET
hassl-2980	390	9	study	study	NOUN
hassl-2980	390	10	on	on	ADP
hassl-2980	390	11	pcbs	pcbs	PROPN
hassl-2980	390	12	(	(	PUNCT
hassl-2980	390	13	private	private	ADJ
hassl-2980	390	14	commercial	commercial	ADJ
hassl-2980	390	15	banks	bank	NOUN
hassl-2980	390	16	)	)	PUNCT
hassl-2980	390	17	in	in	ADP
hassl-2980	390	18	bangladesh	bangladesh	NOUN
hassl-2980	390	19	.	.	PUNCT
hassl-2980	391	1	business	business	NOUN
hassl-2980	391	2	management	management	NOUN
hassl-2980	391	3	dynamics	dynamic	NOUN
hassl-2980	391	4	,	,	PUNCT
hassl-2980	391	5	1(1	1(1	NUM
hassl-2980	391	6	)	)	PUNCT
hassl-2980	391	7	,	,	PUNCT
hassl-2980	391	8	1	1	NUM
hassl-2980	391	9	-	-	SYM
hassl-2980	391	10	11	11	NUM
hassl-2980	391	11	.	.	PUNCT
hassl-2980	392	1	ross	ross	PROPN
hassl-2980	392	2	,	,	PUNCT
hassl-2980	392	3	s.	s.	PROPN
hassl-2980	392	4	m.	m.	PROPN
hassl-2980	392	5	(	(	PUNCT
hassl-2980	392	6	2000	2000	NUM
hassl-2980	392	7	)	)	PUNCT
hassl-2980	392	8	.	.	PUNCT
hassl-2980	393	1	introduction	introduction	NOUN
hassl-2980	393	2	to	to	ADP
hassl-2980	393	3	probability	probability	NOUN
hassl-2980	393	4	and	and	CCONJ
hassl-2980	393	5	statistis	statistis	NOUN
hassl-2980	393	6	for	for	ADP
hassl-2980	393	7	engineers	engineer	NOUN
hassl-2980	393	8	and	and	CCONJ
hassl-2980	393	9	scientists	scientist	NOUN
hassl-2980	393	10	.	.	PUNCT
hassl-2980	394	1	california	california	PROPN
hassl-2980	394	2	:	:	PUNCT
hassl-2980	394	3	harcourt	harcourt	PROPN
hassl-2980	394	4	academic	academic	ADJ
hassl-2980	394	5	press	press	PROPN
hassl-2980	394	6	.	.	PUNCT
hassl-2980	395	1	smith	smith	PROPN
hassl-2980	395	2	,	,	PUNCT
hassl-2980	395	3	r.	r.	PROPN
hassl-2980	395	4	a.	a.	PROPN
hassl-2980	395	5	,	,	PUNCT
hassl-2980	395	6	&	&	CCONJ
hassl-2980	395	7	houston	houston	PROPN
hassl-2980	395	8	,	,	PUNCT
hassl-2980	395	9	m.	m.	NOUN
hassl-2980	395	10	j.	j.	PROPN
hassl-2980	395	11	(	(	PUNCT
hassl-2980	395	12	1982	1982	NUM
hassl-2980	395	13	)	)	PUNCT
hassl-2980	395	14	.	.	PUNCT
hassl-2980	396	1	script	script	NOUN
hassl-2980	396	2	-	-	PUNCT
hassl-2980	396	3	based	base	VERB
hassl-2980	396	4	evaluations	evaluation	NOUN
hassl-2980	396	5	of	of	ADP
hassl-2980	396	6	satisfaction	satisfaction	NOUN
hassl-2980	396	7	with	with	ADP
hassl-2980	396	8	services	service	NOUN
hassl-2980	396	9	:	:	PUNCT
hassl-2980	396	10	in	in	ADP
hassl-2980	396	11	berry	berry	NOUN
hassl-2980	396	12	,	,	PUNCT
hassl-2980	396	13	g.	g.	PROPN
hassl-2980	396	14	,	,	PUNCT
hassl-2980	396	15	shostack	shostack	NOUN
hassl-2980	396	16	,	,	PUNCT
hassl-2980	396	17	l.	l.	PROPN
hassl-2980	396	18	,	,	PUNCT
hassl-2980	396	19	upah	upah	PROPN
hassl-2980	396	20	,	,	PUNCT
hassl-2980	396	21	g.	g.	PROPN
hassl-2980	396	22	,	,	PUNCT
hassl-2980	396	23	(	(	PUNCT
hassl-2980	396	24	eds	ed	NOUN
hassl-2980	396	25	)	)	PUNCT
hassl-2980	396	26	,	,	PUNCT
hassl-2980	396	27	emerging	emerge	VERB
hassl-2980	396	28	perspective	perspective	NOUN
hassl-2980	396	29	on	on	ADP
hassl-2980	396	30	service	service	NOUN
hassl-2980	396	31	marketing	marketing	NOUN
hassl-2980	396	32	(	(	PUNCT
hassl-2980	396	33	pp	pp	ADJ
hassl-2980	396	34	.	.	PUNCT
hassl-2980	397	1	59	59	NUM
hassl-2980	397	2	-	-	SYM
hassl-2980	397	3	62	62	NUM
hassl-2980	397	4	)	)	PUNCT
hassl-2980	397	5	.	.	PUNCT
hassl-2980	398	1	chicago	chicago	PROPN
hassl-2980	398	2	:	:	PUNCT
hassl-2980	398	3	american	american	PROPN
hassl-2980	398	4	marketing	marketing	PROPN
hassl-2980	398	5	association	association	PROPN
hassl-2980	398	6	.	.	PUNCT
hassl-2980	399	1	solaman	solaman	PROPN
hassl-2980	399	2	,	,	PUNCT
hassl-2980	399	3	m.	m.	NOUN
hassl-2980	399	4	,	,	PUNCT
hassl-2980	399	5	bamossy	bamossy	NOUN
hassl-2980	399	6	,	,	PUNCT
hassl-2980	399	7	g.	g.	PROPN
hassl-2980	399	8	,	,	PUNCT
hassl-2980	399	9	askegaard	askegaard	ADV
hassl-2980	399	10	,	,	PUNCT
hassl-2980	399	11	s.	s.	PROPN
hassl-2980	399	12	,	,	PUNCT
hassl-2980	399	13	&	&	CCONJ
hassl-2980	399	14	hogg	hogg	PROPN
hassl-2980	399	15	,	,	PUNCT
hassl-2980	399	16	m.	m.	NOUN
hassl-2980	399	17	(	(	PUNCT
hassl-2980	399	18	2009	2009	NUM
hassl-2980	399	19	)	)	PUNCT
hassl-2980	399	20	.	.	PUNCT
hassl-2980	400	1	consumer	consumer	NOUN
hassl-2980	400	2	behaviour	behaviour	NOUN
hassl-2980	400	3	:	:	PUNCT
hassl-2980	400	4	an	an	DET
hassl-2980	400	5	european	european	PROPN
hassl-2980	400	6	perspective	perspective	PROPN
hassl-2980	400	7	.	.	PUNCT
hassl-2980	401	1	harlow	harlow	PROPN
hassl-2980	401	2	:	:	PUNCT
hassl-2980	401	3	prentice	prentice	PROPN
hassl-2980	401	4	hall	hall	PROPN
hassl-2980	401	5	.	.	PUNCT
hassl-2980	402	1	spreng	spreng	PROPN
hassl-2980	402	2	,	,	PUNCT
hassl-2980	402	3	r.	r.	PROPN
hassl-2980	402	4	a.	a.	PROPN
hassl-2980	402	5	,	,	PUNCT
hassl-2980	402	6	&	&	CCONJ
hassl-2980	402	7	page	page	NOUN
hassl-2980	402	8	,	,	PUNCT
hassl-2980	402	9	j.	j.	PROPN
hassl-2980	402	10	t.	t.	PROPN
hassl-2980	402	11	j.	j.	PROPN
hassl-2980	402	12	(	(	PUNCT
hassl-2980	402	13	2003	2003	NUM
hassl-2980	402	14	)	)	PUNCT
hassl-2980	402	15	.	.	PUNCT
hassl-2980	403	1	a	a	DET
hassl-2980	403	2	test	test	NOUN
hassl-2980	403	3	of	of	ADP
hassl-2980	403	4	alternative	alternative	ADJ
hassl-2980	403	5	measures	measure	NOUN
hassl-2980	403	6	of	of	ADP
hassl-2980	403	7	disconfirmation	disconfirmation	NOUN
hassl-2980	403	8	.	.	PUNCT
hassl-2980	404	1	decision	decision	NOUN
hassl-2980	404	2	sciences	science	NOUN
hassl-2980	404	3	,	,	PUNCT
hassl-2980	404	4	34(1	34(1	NUM
hassl-2980	404	5	)	)	PUNCT
hassl-2980	404	6	,	,	PUNCT
hassl-2980	404	7	31	31	NUM
hassl-2980	404	8	-	-	SYM
hassl-2980	404	9	62	62	NUM
hassl-2980	404	10	.	.	PUNCT
hassl-2980	405	1	available	available	ADJ
hassl-2980	405	2	at	at	ADP
hassl-2980	405	3	:	:	PUNCT
hassl-2980	405	4	https://doi.org/10.1111/1540-5915.02214	https://doi.org/10.1111/1540-5915.02214	PROPN
hassl-2980	405	5	.	.	PUNCT
hassl-2980	406	1	statistica	statistica	PROPN
hassl-2980	406	2	.	.	PUNCT
hassl-2980	407	1	(	(	PUNCT
hassl-2980	407	2	2021	2021	NUM
hassl-2980	407	3	)	)	PUNCT
hassl-2980	407	4	.	.	PUNCT
hassl-2980	408	1	number	number	NOUN
hassl-2980	408	2	of	of	ADP
hassl-2980	408	3	internet	internet	NOUN
hassl-2980	408	4	users	user	NOUN
hassl-2980	408	5	in	in	ADP
hassl-2980	408	6	nigeria	nigeria	PROPN
hassl-2980	408	7	from	from	ADP
hassl-2980	408	8	2015	2015	NUM
hassl-2980	408	9	to	to	ADP
hassl-2980	408	10	2025	2025	NUM
hassl-2980	408	11	.	.	PUNCT
hassl-2980	409	1	retrieved	retrieve	VERB
hassl-2980	409	2	from	from	ADP
hassl-2980	409	3	https://www.statista.com/statistics/183849/internet-users-nigeria/.	https://www.statista.com/statistics/183849/internet-users-nigeria/.	ADJ
hassl-2980	409	4	szymanski	szymanski	ADJ
hassl-2980	409	5	,	,	PUNCT
hassl-2980	409	6	d.	d.	PROPN
hassl-2980	409	7	m.	m.	PROPN
hassl-2980	409	8	,	,	PUNCT
hassl-2980	409	9	&	&	CCONJ
hassl-2980	409	10	hise	hise	PROPN
hassl-2980	409	11	,	,	PUNCT
hassl-2980	409	12	r.	r.	PROPN
hassl-2980	409	13	t.	t.	PROPN
hassl-2980	409	14	(	(	PUNCT
hassl-2980	409	15	2000	2000	NUM
hassl-2980	409	16	)	)	PUNCT
hassl-2980	409	17	.	.	PUNCT
hassl-2980	410	1	e	e	X
hassl-2980	410	2	-	-	NOUN
hassl-2980	410	3	satisfaction	satisfaction	NOUN
hassl-2980	410	4	:	:	PUNCT
hassl-2980	410	5	an	an	DET
hassl-2980	410	6	initial	initial	ADJ
hassl-2980	410	7	examination	examination	NOUN
hassl-2980	410	8	.	.	PUNCT
hassl-2980	411	1	journal	journal	NOUN
hassl-2980	411	2	of	of	ADP
hassl-2980	411	3	retailing	retailing	NOUN
hassl-2980	411	4	,	,	PUNCT
hassl-2980	411	5	76(3	76(3	PROPN
hassl-2980	411	6	)	)	PUNCT
hassl-2980	411	7	,	,	PUNCT
hassl-2980	411	8	309	309	NUM
hassl-2980	411	9	-	-	SYM
hassl-2980	411	10	322	322	NUM
hassl-2980	411	11	.	.	PUNCT
hassl-2980	411	12	available	available	ADJ
hassl-2980	411	13	at	at	ADP
hassl-2980	411	14	:	:	PUNCT
hassl-2980	411	15	https://doi.org/10.1016/s0022-4359(00)00035-x	https://doi.org/10.1016/s0022-4359(00)00035-x	PROPN
hassl-2980	411	16	.	.	PUNCT
hassl-2980	412	1	weitz	weitz	PROPN
hassl-2980	412	2	,	,	PUNCT
hassl-2980	412	3	b.	b.	PROPN
hassl-2980	412	4	a.	a.	PROPN
hassl-2980	412	5	,	,	PUNCT
hassl-2980	412	6	kraft	kraft	NOUN
hassl-2980	412	7	,	,	PUNCT
hassl-2980	412	8	m.	m.	NOUN
hassl-2980	412	9	,	,	PUNCT
hassl-2980	412	10	&	&	CCONJ
hassl-2980	412	11	murali	murali	PROPN
hassl-2980	412	12	,	,	PUNCT
hassl-2980	412	13	m.	m.	PROPN
hassl-2980	412	14	k.	k.	PROPN
hassl-2980	412	15	(	(	PUNCT
hassl-2980	412	16	2010	2010	NUM
hassl-2980	412	17	)	)	PUNCT
hassl-2980	412	18	.	.	PUNCT
hassl-2980	413	1	retailing	retailing	NOUN
hassl-2980	413	2	in	in	ADP
hassl-2980	413	3	the	the	DET
hassl-2980	413	4	21st	21st	ADJ
hassl-2980	413	5	century	century	NOUN
hassl-2980	413	6	:	:	PUNCT
hassl-2980	413	7	current	current	ADJ
hassl-2980	413	8	.	.	PUNCT
hassl-2980	414	1	new	new	PROPN
hassl-2980	414	2	york	york	PROPN
hassl-2980	414	3	:	:	PUNCT
hassl-2980	414	4	springer	springer	NOUN
hassl-2980	414	5	-	-	PUNCT
hassl-2980	414	6	verlag	verlag	PROPN
hassl-2980	414	7	berlin	berlin	PROPN
hassl-2980	414	8	heidelberg	heidelberg	PROPN
hassl-2980	414	9	.	.	PUNCT
hassl-2980	415	1	wilson	wilson	PROPN
hassl-2980	415	2	,	,	PUNCT
hassl-2980	415	3	zeithaml	zeithaml	PROPN
hassl-2980	415	4	,	,	PUNCT
hassl-2980	415	5	bitner	bitner	NOUN
hassl-2980	415	6	,	,	PUNCT
hassl-2980	415	7	&	&	CCONJ
hassl-2980	415	8	gremler	gremler	NOUN
hassl-2980	415	9	.	.	PUNCT
hassl-2980	416	1	(	(	PUNCT
hassl-2980	416	2	2008	2008	NUM
hassl-2980	416	3	)	)	PUNCT
hassl-2980	416	4	.	.	PUNCT
hassl-2980	417	1	service	service	NOUN
hassl-2980	417	2	marketing	marketing	NOUN
hassl-2980	417	3	:	:	PUNCT
hassl-2980	417	4	integrating	integrate	VERB
hassl-2980	417	5	customer	customer	NOUN
hassl-2980	417	6	focus	focus	VERB
hassl-2980	417	7	across	across	ADP
hassl-2980	417	8	the	the	DET
hassl-2980	417	9	firm	firm	NOUN
hassl-2980	417	10	.	.	PUNCT
hassl-2980	418	1	berkshire	berkshire	PROPN
hassl-2980	418	2	:	:	PUNCT
hassl-2980	418	3	mcgraw	mcgraw	PROPN
hassl-2980	418	4	-	-	PUNCT
hassl-2980	418	5	hill	hill	NOUN
hassl-2980	418	6	education	education	NOUN
hassl-2980	418	7	.	.	PUNCT
hassl-2980	419	1	wolfinbarger	wolfinbarger	NOUN
hassl-2980	419	2	,	,	PUNCT
hassl-2980	419	3	m.	m.	NOUN
hassl-2980	419	4	,	,	PUNCT
hassl-2980	419	5	&	&	CCONJ
hassl-2980	419	6	gilly	gilly	PROPN
hassl-2980	419	7	,	,	PUNCT
hassl-2980	419	8	m.	m.	NOUN
hassl-2980	419	9	c.	c.	PROPN
hassl-2980	419	10	(	(	PUNCT
hassl-2980	419	11	2003	2003	NUM
hassl-2980	419	12	)	)	PUNCT
hassl-2980	419	13	.	.	PUNCT
hassl-2980	420	1	etailq	etailq	PROPN
hassl-2980	420	2	:	:	PUNCT
hassl-2980	420	3	dimensionalizing	dimensionalize	VERB
hassl-2980	420	4	,	,	PUNCT
hassl-2980	420	5	measuring	measure	VERB
hassl-2980	420	6	and	and	CCONJ
hassl-2980	420	7	predicting	predict	VERB
hassl-2980	420	8	etail	etail	ADJ
hassl-2980	420	9	quality	quality	NOUN
hassl-2980	420	10	.	.	PUNCT
hassl-2980	421	1	journal	journal	NOUN
hassl-2980	421	2	of	of	ADP
hassl-2980	421	3	retailing	retailing	NOUN
hassl-2980	421	4	,	,	PUNCT
hassl-2980	421	5	79(3	79(3	NUM
hassl-2980	421	6	)	)	PUNCT
hassl-2980	421	7	,	,	PUNCT
hassl-2980	421	8	183	183	NUM
hassl-2980	421	9	-	-	SYM
hassl-2980	421	10	198	198	NUM
hassl-2980	421	11	.	.	PUNCT
hassl-2980	422	1	available	available	ADJ
hassl-2980	422	2	at	at	ADP
hassl-2980	422	3	:	:	PUNCT
hassl-2980	422	4	https://doi.org/10.1016/s0022-4359(03)00034-4	https://doi.org/10.1016/s0022-4359(03)00034-4	PROPN
hassl-2980	422	5	.	.	PUNCT
hassl-2980	423	1	woznlak	woznlak	PROPN
hassl-2980	423	2	,	,	PUNCT
hassl-2980	423	3	h.	h.	PROPN
hassl-2980	423	4	(	(	PUNCT
hassl-2980	423	5	2013	2013	NUM
hassl-2980	423	6	)	)	PUNCT
hassl-2980	423	7	.	.	PUNCT
hassl-2980	424	1	consumer	consumer	NOUN
hassl-2980	424	2	behaviour	behaviour	NOUN
hassl-2980	424	3	:	:	PUNCT
hassl-2980	424	4	an	an	DET
hassl-2980	424	5	appied	appied	ADJ
hassl-2980	424	6	approach	approach	NOUN
hassl-2980	424	7	.	.	PUNCT
hassl-2980	425	1	iowa	iowa	PROPN
hassl-2980	425	2	:	:	PUNCT
hassl-2980	426	1	kendall	kendall	PROPN
hassl-2980	426	2	hunt	hunt	PROPN
hassl-2980	426	3	publishing	publishing	NOUN
hassl-2980	426	4	.	.	PUNCT
hassl-2980	427	1	yee	yee	PROPN
hassl-2980	427	2	,	,	PUNCT
hassl-2980	427	3	c.	c.	PROPN
hassl-2980	427	4	c.	c.	PROPN
hassl-2980	427	5	,	,	PUNCT
hassl-2980	427	6	&	&	CCONJ
hassl-2980	427	7	yazdanifard	yazdanifard	PROPN
hassl-2980	427	8	,	,	PUNCT
hassl-2980	427	9	r.	r.	PROPN
hassl-2980	427	10	(	(	PUNCT
hassl-2980	427	11	2014	2014	NUM
hassl-2980	427	12	)	)	PUNCT
hassl-2980	427	13	.	.	PUNCT
hassl-2980	428	1	how	how	SCONJ
hassl-2980	428	2	customer	customer	NOUN
hassl-2980	428	3	perception	perception	NOUN
hassl-2980	428	4	shape	shape	NOUN
hassl-2980	428	5	buying	buy	VERB
hassl-2980	428	6	online	online	ADJ
hassl-2980	428	7	decision	decision	NOUN
hassl-2980	428	8	.	.	PUNCT
hassl-2980	429	1	global	global	ADJ
hassl-2980	429	2	journal	journal	PROPN
hassl-2980	429	3	of	of	ADP
hassl-2980	429	4	management	management	NOUN
hassl-2980	429	5	and	and	CCONJ
hassl-2980	429	6	business	business	NOUN
hassl-2980	429	7	research	research	NOUN
hassl-2980	429	8	,	,	PUNCT
hassl-2980	429	9	14(2	14(2	NUM
hassl-2980	429	10	)	)	PUNCT
hassl-2980	429	11	,	,	PUNCT
hassl-2980	429	12	13	13	NUM
hassl-2980	429	13	-	-	SYM
hassl-2980	429	14	19	19	NUM
hassl-2980	429	15	.	.	PUNCT
hassl-2980	429	16	yoo	yoo	PROPN
hassl-2980	429	17	,	,	PUNCT
hassl-2980	429	18	b.	b.	PROPN
hassl-2980	429	19	,	,	PUNCT
hassl-2980	429	20	&	&	CCONJ
hassl-2980	429	21	donthu	donthu	PROPN
hassl-2980	429	22	,	,	PUNCT
hassl-2980	429	23	n.	n.	NOUN
hassl-2980	429	24	(	(	PUNCT
hassl-2980	429	25	2001	2001	NUM
hassl-2980	429	26	)	)	PUNCT
hassl-2980	429	27	.	.	PUNCT
hassl-2980	430	1	developing	develop	VERB
hassl-2980	430	2	a	a	DET
hassl-2980	430	3	scale	scale	NOUN
hassl-2980	430	4	to	to	PART
hassl-2980	430	5	measure	measure	VERB
hassl-2980	430	6	the	the	DET
hassl-2980	430	7	perceived	perceive	VERB
hassl-2980	430	8	quality	quality	NOUN
hassl-2980	430	9	of	of	ADP
hassl-2980	430	10	an	an	DET
hassl-2980	430	11	internet	internet	NOUN
hassl-2980	430	12	shoppping	shopppe	VERB
hassl-2980	430	13	site	site	NOUN
hassl-2980	430	14	(	(	PUNCT
hassl-2980	430	15	sitequal	sitequal	ADJ
hassl-2980	430	16	)	)	PUNCT
hassl-2980	430	17	.	.	PUNCT
hassl-2980	431	1	quarterly	quarterly	ADJ
hassl-2980	431	2	journal	journal	NOUN
hassl-2980	431	3	of	of	ADP
hassl-2980	431	4	electronic	electronic	ADJ
hassl-2980	431	5	commerce	commerce	NOUN
hassl-2980	431	6	,	,	PUNCT
hassl-2980	431	7	2(1	2(1	NUM
hassl-2980	431	8	)	)	PUNCT
hassl-2980	431	9	,	,	PUNCT
hassl-2980	431	10	31	31	NUM
hassl-2980	431	11	-	-	SYM
hassl-2980	431	12	45	45	NUM
hassl-2980	431	13	.	.	PUNCT
hassl-2980	432	1	zeithaml	zeithaml	PROPN
hassl-2980	432	2	,	,	PUNCT
hassl-2980	432	3	v.	v.	PROPN
hassl-2980	432	4	a.	a.	PROPN
hassl-2980	432	5	,	,	PUNCT
hassl-2980	432	6	parasuraman	parasuraman	NOUN
hassl-2980	432	7	,	,	PUNCT
hassl-2980	432	8	a.	a.	PROPN
hassl-2980	432	9	,	,	PUNCT
hassl-2980	432	10	&	&	CCONJ
hassl-2980	432	11	malhotra	malhotra	PROPN
hassl-2980	432	12	,	,	PUNCT
hassl-2980	432	13	a.	a.	NOUN
hassl-2980	432	14	(	(	PUNCT
hassl-2980	432	15	2002	2002	NUM
hassl-2980	432	16	)	)	PUNCT
hassl-2980	432	17	.	.	PUNCT
hassl-2980	433	1	service	service	NOUN
hassl-2980	433	2	quality	quality	NOUN
hassl-2980	433	3	delivery	delivery	NOUN
hassl-2980	433	4	through	through	ADP
hassl-2980	433	5	web	web	NOUN
hassl-2980	433	6	sites	site	NOUN
hassl-2980	433	7	:	:	PUNCT
hassl-2980	433	8	a	a	DET
hassl-2980	433	9	critical	critical	ADJ
hassl-2980	433	10	review	review	NOUN
hassl-2980	433	11	of	of	ADP
hassl-2980	433	12	extant	extant	ADJ
hassl-2980	433	13	knowledge	knowledge	NOUN
hassl-2980	433	14	.	.	PUNCT
hassl-2980	434	1	journal	journal	NOUN
hassl-2980	434	2	of	of	ADP
hassl-2980	434	3	the	the	DET
hassl-2980	434	4	academy	academy	NOUN
hassl-2980	434	5	of	of	ADP
hassl-2980	434	6	marketing	marketing	NOUN
hassl-2980	434	7	science	science	NOUN
hassl-2980	434	8	,	,	PUNCT
hassl-2980	434	9	30(4	30(4	NUM
hassl-2980	434	10	)	)	PUNCT
hassl-2980	434	11	,	,	PUNCT
hassl-2980	434	12	362	362	NUM
hassl-2980	434	13	-	-	SYM
hassl-2980	434	14	375	375	NUM
hassl-2980	434	15	.	.	PUNCT
hassl-2980	434	16	available	available	ADJ
hassl-2980	434	17	at	at	ADP
hassl-2980	434	18	:	:	PUNCT
hassl-2980	434	19	https://doi.org/10.1177/009207002236911	https://doi.org/10.1177/009207002236911	PROPN
hassl-2980	434	20	.	.	PUNCT
hassl-2980	435	1	views	view	NOUN
hassl-2980	435	2	and	and	CCONJ
hassl-2980	435	3	opinions	opinion	NOUN
hassl-2980	435	4	expressed	express	VERB
hassl-2980	435	5	in	in	ADP
hassl-2980	435	6	this	this	DET
hassl-2980	435	7	article	article	NOUN
hassl-2980	435	8	are	be	AUX
hassl-2980	435	9	the	the	DET
hassl-2980	435	10	views	view	NOUN
hassl-2980	435	11	and	and	CCONJ
hassl-2980	435	12	opinions	opinion	NOUN
hassl-2980	435	13	of	of	ADP
hassl-2980	435	14	the	the	DET
hassl-2980	435	15	author(s	author(s	NOUN
hassl-2980	435	16	)	)	PUNCT
hassl-2980	435	17	,	,	PUNCT
hassl-2980	435	18	humanities	humanity	NOUN
hassl-2980	435	19	and	and	CCONJ
hassl-2980	435	20	social	social	ADJ
hassl-2980	435	21	sciences	science	NOUN
hassl-2980	435	22	letters	letter	NOUN
hassl-2980	435	23	shall	shall	AUX
hassl-2980	435	24	not	not	PART
hassl-2980	435	25	be	be	AUX
hassl-2980	435	26	responsible	responsible	ADJ
hassl-2980	435	27	or	or	CCONJ
hassl-2980	435	28	answerable	answerable	ADJ
hassl-2980	435	29	for	for	ADP
hassl-2980	435	30	any	any	DET
hassl-2980	435	31	loss	loss	NOUN
hassl-2980	435	32	,	,	PUNCT
hassl-2980	435	33	damage	damage	NOUN
hassl-2980	435	34	or	or	CCONJ
hassl-2980	435	35	liability	liability	NOUN
hassl-2980	435	36	etc	etc	X
hassl-2980	435	37	.	.	X
hassl-2980	436	1	caused	cause	VERB
hassl-2980	436	2	in	in	ADP
hassl-2980	436	3	relation	relation	NOUN
hassl-2980	436	4	to	to	PART
hassl-2980	436	5	/	/	PUNCT
hassl-2980	436	6	arising	arise	VERB
hassl-2980	436	7	out	out	ADP
hassl-2980	436	8	of	of	ADP
hassl-2980	436	9	the	the	DET
hassl-2980	436	10	use	use	NOUN
hassl-2980	436	11	of	of	ADP
hassl-2980	436	12	the	the	DET
hassl-2980	436	13	content	content	NOUN
hassl-2980	436	14	.	.	PUNCT
hassl-2980	437	1	http://www.statista.com/statistics/183849/internet-users-nigeria/	http://www.statista.com/statistics/183849/internet-users-nigeria/	VERB