id	sid	tid	token	lemma	pos
hassl-3516	1	1	362	362	NUM
hassl-3516	1	2	©	©	PROPN
hassl-3516	1	3	2023	2023	NUM
hassl-3516	1	4	conscientia	conscientia	PROPN
hassl-3516	1	5	beam	beam	PROPN
hassl-3516	1	6	.	.	PUNCT
hassl-3516	2	1	all	all	DET
hassl-3516	2	2	rights	right	NOUN
hassl-3516	2	3	reserved	reserve	VERB
hassl-3516	2	4	.	.	PUNCT
hassl-3516	3	1	mediating	mediate	VERB
hassl-3516	3	2	effects	effect	NOUN
hassl-3516	3	3	of	of	ADP
hassl-3516	3	4	employees	employee	NOUN
hassl-3516	3	5	’	’	PART
hassl-3516	3	6	education	education	NOUN
hassl-3516	3	7	on	on	ADP
hassl-3516	3	8	service	service	NOUN
hassl-3516	3	9	quality	quality	NOUN
hassl-3516	3	10	and	and	CCONJ
hassl-3516	3	11	customer	customer	NOUN
hassl-3516	3	12	satisfaction	satisfaction	NOUN
hassl-3516	3	13	:	:	PUNCT
hassl-3516	3	14	a	a	DET
hassl-3516	3	15	study	study	NOUN
hassl-3516	3	16	of	of	ADP
hassl-3516	3	17	resorts	resort	NOUN
hassl-3516	3	18	in	in	ADP
hassl-3516	3	19	nepal	nepal	ADJ
hassl-3516	3	20	yadav	yadav	PROPN
hassl-3516	3	21	adhikari1	adhikari1	PROPN
hassl-3516	3	22	jiban	jiban	ADJ
hassl-3516	3	23	khadka2	khadka2	PROPN
hassl-3516	3	24	mana	mana	PROPN
hassl-3516	3	25	prasad	prasad	PROPN
hassl-3516	3	26	wagley3	wagley3	PROPN
hassl-3516	3	27	prakash	prakash	PROPN
hassl-3516	3	28	c.	c.	PROPN
hassl-3516	3	29	bhattarai4	bhattarai4	PROPN
hassl-3516	3	30	niroj	niroj	PROPN
hassl-3516	3	31	dahal5	dahal5	VERB
hassl-3516	3	32	+	+	SYM
hassl-3516	3	33	1,3,4,5kathmandu	1,3,4,5kathmandu	NUM
hassl-3516	3	34	university	university	NOUN
hassl-3516	3	35	school	school	NOUN
hassl-3516	3	36	of	of	ADP
hassl-3516	3	37	education	education	NOUN
hassl-3516	3	38	,	,	PUNCT
hassl-3516	3	39	lalitpur	lalitpur	NOUN
hassl-3516	3	40	,	,	PUNCT
hassl-3516	3	41	nepal	nepal	ADJ
hassl-3516	3	42	.	.	PUNCT
hassl-3516	4	1	1email	1email	NUM
hassl-3516	4	2	:	:	PUNCT
hassl-3516	4	3	yadav@kusoed.edu.np	yadav@kusoed.edu.np	PROPN
hassl-3516	4	4	3email	3email	NUM
hassl-3516	4	5	:	:	PUNCT
hassl-3516	4	6	profmana@kusoed.edu.np	profmana@kusoed.edu.np	PROPN
hassl-3516	4	7	4email	4email	NOUN
hassl-3516	4	8	:	:	PUNCT
hassl-3516	4	9	prakash@kusoed.edu.np	prakash@kusoed.edu.np	PROPN
hassl-3516	4	10	5email	5email	PROPN
hassl-3516	4	11	:	:	PUNCT
hassl-3516	4	12	niroj@kusoed.edu.np	niroj@kusoed.edu.np	NOUN
hassl-3516	4	13	2nepal	2nepal	NUM
hassl-3516	4	14	open	open	ADJ
hassl-3516	4	15	university	university	NOUN
hassl-3516	4	16	,	,	PUNCT
hassl-3516	4	17	faculty	faculty	NOUN
hassl-3516	4	18	of	of	ADP
hassl-3516	4	19	social	social	ADJ
hassl-3516	4	20	sciences	science	NOUN
hassl-3516	4	21	and	and	CCONJ
hassl-3516	4	22	education	education	NOUN
hassl-3516	4	23	,	,	PUNCT
hassl-3516	4	24	lalitpur	lalitpur	NOUN
hassl-3516	4	25	,	,	PUNCT
hassl-3516	4	26	nepal	nepal	ADJ
hassl-3516	4	27	.	.	PUNCT
hassl-3516	5	1	2email	2email	NUM
hassl-3516	5	2	:	:	PUNCT
hassl-3516	5	3	jiban@nou.edu.np	jiban@nou.edu.np	NOUN
hassl-3516	5	4	(	(	PUNCT
hassl-3516	5	5	+	+	CCONJ
hassl-3516	5	6	corresponding	correspond	VERB
hassl-3516	5	7	author	author	NOUN
hassl-3516	5	8	)	)	PUNCT
hassl-3516	5	9	abstract	abstract	ADJ
hassl-3516	5	10	article	article	NOUN
hassl-3516	5	11	history	history	NOUN
hassl-3516	5	12	received	receive	VERB
hassl-3516	5	13	:	:	PUNCT
hassl-3516	5	14	11	11	NUM
hassl-3516	5	15	may	may	AUX
hassl-3516	5	16	2023	2023	NUM
hassl-3516	5	17	revised	revise	VERB
hassl-3516	5	18	:	:	PUNCT
hassl-3516	5	19	6	6	NUM
hassl-3516	5	20	september	september	PROPN
hassl-3516	5	21	2023	2023	NUM
hassl-3516	5	22	accepted	accept	VERB
hassl-3516	5	23	:	:	PUNCT
hassl-3516	5	24	31	31	NUM
hassl-3516	5	25	october	october	PROPN
hassl-3516	5	26	2023	2023	NUM
hassl-3516	5	27	published	publish	VERB
hassl-3516	5	28	:	:	PUNCT
hassl-3516	5	29	13	13	NUM
hassl-3516	5	30	november	november	PROPN
hassl-3516	5	31	2023	2023	NUM
hassl-3516	5	32	keywords	keyword	NOUN
hassl-3516	5	33	service	service	NOUN
hassl-3516	5	34	quality	quality	NOUN
hassl-3516	5	35	customers	customer	NOUN
hassl-3516	5	36	satisfaction	satisfaction	PROPN
hassl-3516	5	37	hayes	hayes	PROPN
hassl-3516	5	38	model	model	PROPN
hassl-3516	5	39	mediating	mediate	VERB
hassl-3516	5	40	effect	effect	NOUN
hassl-3516	5	41	resorts	resort	VERB
hassl-3516	5	42	education	education	NOUN
hassl-3516	5	43	status	status	NOUN
hassl-3516	5	44	.	.	PUNCT
hassl-3516	6	1	this	this	DET
hassl-3516	6	2	study	study	NOUN
hassl-3516	6	3	was	be	AUX
hassl-3516	6	4	conducted	conduct	VERB
hassl-3516	6	5	to	to	PART
hassl-3516	6	6	measure	measure	VERB
hassl-3516	6	7	the	the	DET
hassl-3516	6	8	mediating	mediate	VERB
hassl-3516	6	9	effect	effect	NOUN
hassl-3516	6	10	of	of	ADP
hassl-3516	6	11	employees	employee	NOUN
hassl-3516	6	12	’	’	PART
hassl-3516	6	13	education	education	NOUN
hassl-3516	6	14	on	on	ADP
hassl-3516	6	15	their	their	PRON
hassl-3516	6	16	service	service	NOUN
hassl-3516	6	17	quality	quality	NOUN
hassl-3516	6	18	and	and	CCONJ
hassl-3516	6	19	customer	customer	NOUN
hassl-3516	6	20	satisfaction	satisfaction	NOUN
hassl-3516	6	21	at	at	ADP
hassl-3516	6	22	selected	select	VERB
hassl-3516	6	23	resorts	resort	NOUN
hassl-3516	6	24	in	in	ADP
hassl-3516	6	25	nepal	nepal	ADJ
hassl-3516	6	26	.	.	PUNCT
hassl-3516	7	1	six	six	NUM
hassl-3516	7	2	components	component	NOUN
hassl-3516	7	3	of	of	ADP
hassl-3516	7	4	the	the	DET
hassl-3516	7	5	contextualized	contextualize	VERB
hassl-3516	7	6	servqual	servqual	ADJ
hassl-3516	7	7	instrument	instrument	NOUN
hassl-3516	7	8	were	be	AUX
hassl-3516	7	9	used	use	VERB
hassl-3516	7	10	to	to	PART
hassl-3516	7	11	measure	measure	VERB
hassl-3516	7	12	service	service	NOUN
hassl-3516	7	13	quality	quality	NOUN
hassl-3516	7	14	and	and	CCONJ
hassl-3516	7	15	customer	customer	NOUN
hassl-3516	7	16	satisfaction	satisfaction	NOUN
hassl-3516	7	17	.	.	PUNCT
hassl-3516	8	1	all	all	DET
hassl-3516	8	2	components	component	NOUN
hassl-3516	8	3	of	of	ADP
hassl-3516	8	4	service	service	NOUN
hassl-3516	8	5	quality	quality	NOUN
hassl-3516	8	6	were	be	AUX
hassl-3516	8	7	not	not	PART
hassl-3516	8	8	significant	significant	ADJ
hassl-3516	8	9	,	,	PUNCT
hassl-3516	8	10	with	with	ADP
hassl-3516	8	11	a	a	DET
hassl-3516	8	12	positive	positive	ADJ
hassl-3516	8	13	direction	direction	NOUN
hassl-3516	8	14	for	for	ADP
hassl-3516	8	15	all	all	DET
hassl-3516	8	16	components	component	NOUN
hassl-3516	8	17	of	of	ADP
hassl-3516	8	18	customer	customer	NOUN
hassl-3516	8	19	satisfaction	satisfaction	NOUN
hassl-3516	8	20	.	.	PUNCT
hassl-3516	9	1	however	however	ADV
hassl-3516	9	2	,	,	PUNCT
hassl-3516	9	3	service	service	NOUN
hassl-3516	9	4	quality	quality	NOUN
hassl-3516	9	5	in	in	ADP
hassl-3516	9	6	terms	term	NOUN
hassl-3516	9	7	of	of	ADP
hassl-3516	9	8	responsiveness	responsiveness	NOUN
hassl-3516	9	9	was	be	AUX
hassl-3516	9	10	positively	positively	ADV
hassl-3516	9	11	correlated	correlate	VERB
hassl-3516	9	12	to	to	ADP
hassl-3516	9	13	all	all	DET
hassl-3516	9	14	six	six	NUM
hassl-3516	9	15	components	component	NOUN
hassl-3516	9	16	of	of	ADP
hassl-3516	9	17	customer	customer	NOUN
hassl-3516	9	18	satisfaction	satisfaction	NOUN
hassl-3516	9	19	.	.	PUNCT
hassl-3516	10	1	assumptions	assumption	NOUN
hassl-3516	10	2	of	of	ADP
hassl-3516	10	3	regression	regression	NOUN
hassl-3516	10	4	analysis	analysis	NOUN
hassl-3516	10	5	were	be	AUX
hassl-3516	10	6	satisfied	satisfied	ADJ
hassl-3516	10	7	with	with	ADP
hassl-3516	10	8	education	education	NOUN
hassl-3516	10	9	status	status	NOUN
hassl-3516	10	10	,	,	PUNCT
hassl-3516	10	11	service	service	NOUN
hassl-3516	10	12	quality	quality	NOUN
hassl-3516	10	13	in	in	ADP
hassl-3516	10	14	terms	term	NOUN
hassl-3516	10	15	of	of	ADP
hassl-3516	10	16	responsiveness	responsiveness	NOUN
hassl-3516	10	17	,	,	PUNCT
hassl-3516	10	18	and	and	CCONJ
hassl-3516	10	19	customer	customer	NOUN
hassl-3516	10	20	satisfaction	satisfaction	NOUN
hassl-3516	10	21	.	.	PUNCT
hassl-3516	11	1	therefore	therefore	ADV
hassl-3516	11	2	,	,	PUNCT
hassl-3516	11	3	to	to	PART
hassl-3516	11	4	measure	measure	VERB
hassl-3516	11	5	the	the	DET
hassl-3516	11	6	mediating	mediate	VERB
hassl-3516	11	7	effect	effect	NOUN
hassl-3516	11	8	of	of	ADP
hassl-3516	11	9	employees	employee	NOUN
hassl-3516	11	10	’	’	PART
hassl-3516	11	11	education	education	NOUN
hassl-3516	11	12	on	on	ADP
hassl-3516	11	13	service	service	NOUN
hassl-3516	11	14	quality	quality	NOUN
hassl-3516	11	15	and	and	CCONJ
hassl-3516	11	16	customer	customer	NOUN
hassl-3516	11	17	satisfaction	satisfaction	NOUN
hassl-3516	11	18	,	,	PUNCT
hassl-3516	11	19	hayes	hayes	PROPN
hassl-3516	11	20	’	'	PUNCT
hassl-3516	11	21	simple	simple	ADJ
hassl-3516	11	22	mediation	mediation	NOUN
hassl-3516	11	23	process	process	NOUN
hassl-3516	11	24	model	model	NOUN
hassl-3516	11	25	and	and	CCONJ
hassl-3516	11	26	multiple	multiple	ADJ
hassl-3516	11	27	mediation	mediation	NOUN
hassl-3516	11	28	analysis	analysis	NOUN
hassl-3516	11	29	model-4	model-4	NUM
hassl-3516	11	30	were	be	AUX
hassl-3516	11	31	used	use	VERB
hassl-3516	11	32	in	in	ADP
hassl-3516	11	33	this	this	DET
hassl-3516	11	34	study	study	NOUN
hassl-3516	11	35	,	,	PUNCT
hassl-3516	11	36	taking	take	VERB
hassl-3516	11	37	service	service	NOUN
hassl-3516	11	38	quality	quality	NOUN
hassl-3516	11	39	in	in	ADP
hassl-3516	11	40	terms	term	NOUN
hassl-3516	11	41	of	of	ADP
hassl-3516	11	42	responsiveness	responsiveness	NOUN
hassl-3516	11	43	.	.	PUNCT
hassl-3516	12	1	to	to	PART
hassl-3516	12	2	justify	justify	VERB
hassl-3516	12	3	the	the	DET
hassl-3516	12	4	results	result	NOUN
hassl-3516	12	5	,	,	PUNCT
hassl-3516	12	6	segregated	segregated	ADJ
hassl-3516	12	7	effects	effect	NOUN
hassl-3516	12	8	of	of	ADP
hassl-3516	12	9	employees	employee	NOUN
hassl-3516	12	10	’	’	PART
hassl-3516	12	11	education	education	NOUN
hassl-3516	12	12	status	status	NOUN
hassl-3516	12	13	and	and	CCONJ
hassl-3516	12	14	its	its	PRON
hassl-3516	12	15	covariates	covariate	NOUN
hassl-3516	12	16	were	be	AUX
hassl-3516	12	17	identified	identify	VERB
hassl-3516	12	18	.	.	PUNCT
hassl-3516	13	1	in	in	ADP
hassl-3516	13	2	order	order	NOUN
hassl-3516	13	3	to	to	PART
hassl-3516	13	4	isolate	isolate	VERB
hassl-3516	13	5	the	the	DET
hassl-3516	13	6	impact	impact	NOUN
hassl-3516	13	7	of	of	ADP
hassl-3516	13	8	employees	employee	NOUN
hassl-3516	13	9	’	’	PART
hassl-3516	13	10	educational	educational	ADJ
hassl-3516	13	11	status	status	NOUN
hassl-3516	13	12	,	,	PUNCT
hassl-3516	13	13	six	six	NUM
hassl-3516	13	14	covariates	covariate	NOUN
hassl-3516	13	15	were	be	AUX
hassl-3516	13	16	employed	employ	VERB
hassl-3516	13	17	:	:	PUNCT
hassl-3516	13	18	gender	gender	NOUN
hassl-3516	13	19	,	,	PUNCT
hassl-3516	13	20	age	age	NOUN
hassl-3516	13	21	,	,	PUNCT
hassl-3516	13	22	ethnicity	ethnicity	NOUN
hassl-3516	13	23	,	,	PUNCT
hassl-3516	13	24	experience	experience	NOUN
hassl-3516	13	25	,	,	PUNCT
hassl-3516	13	26	training	training	NOUN
hassl-3516	13	27	,	,	PUNCT
hassl-3516	13	28	and	and	CCONJ
hassl-3516	13	29	professional	professional	ADJ
hassl-3516	13	30	education	education	NOUN
hassl-3516	13	31	.	.	PUNCT
hassl-3516	14	1	the	the	DET
hassl-3516	14	2	desegregated	desegregate	VERB
hassl-3516	14	3	mediating	mediate	VERB
hassl-3516	14	4	effect	effect	NOUN
hassl-3516	14	5	of	of	ADP
hassl-3516	14	6	education	education	NOUN
hassl-3516	14	7	status	status	NOUN
hassl-3516	14	8	was	be	AUX
hassl-3516	14	9	16.26	16.26	NUM
hassl-3516	14	10	%	%	NOUN
hassl-3516	14	11	positive	positive	ADJ
hassl-3516	14	12	change	change	NOUN
hassl-3516	14	13	on	on	ADP
hassl-3516	14	14	the	the	DET
hassl-3516	14	15	dependent	dependent	ADJ
hassl-3516	14	16	variable	variable	NOUN
hassl-3516	14	17	,	,	PUNCT
hassl-3516	14	18	customer	customer	NOUN
hassl-3516	14	19	satisfaction	satisfaction	NOUN
hassl-3516	14	20	,	,	PUNCT
hassl-3516	14	21	whereas	whereas	SCONJ
hassl-3516	14	22	the	the	DET
hassl-3516	14	23	segregated	segregated	ADJ
hassl-3516	14	24	effect	effect	NOUN
hassl-3516	14	25	was	be	AUX
hassl-3516	14	26	11.32	11.32	NUM
hassl-3516	14	27	%	%	NOUN
hassl-3516	14	28	employing	employ	VERB
hassl-3516	14	29	a	a	DET
hassl-3516	14	30	simple	simple	ADJ
hassl-3516	14	31	mediation	mediation	NOUN
hassl-3516	14	32	process	process	NOUN
hassl-3516	14	33	model	model	NOUN
hassl-3516	14	34	and	and	CCONJ
hassl-3516	14	35	a	a	DET
hassl-3516	14	36	multiple	multiple	ADJ
hassl-3516	14	37	mediation	mediation	NOUN
hassl-3516	14	38	analysis	analysis	NOUN
hassl-3516	14	39	model	model	NOUN
hassl-3516	14	40	,	,	PUNCT
hassl-3516	14	41	respectively	respectively	ADV
hassl-3516	14	42	.	.	PUNCT
hassl-3516	15	1	therefore	therefore	ADV
hassl-3516	15	2	,	,	PUNCT
hassl-3516	15	3	a	a	DET
hassl-3516	15	4	positive	positive	ADJ
hassl-3516	15	5	and	and	CCONJ
hassl-3516	15	6	significant	significant	ADJ
hassl-3516	15	7	mediating	mediate	VERB
hassl-3516	15	8	effect	effect	NOUN
hassl-3516	15	9	of	of	ADP
hassl-3516	15	10	employees	employee	NOUN
hassl-3516	15	11	’	’	PART
hassl-3516	15	12	education	education	NOUN
hassl-3516	15	13	status	status	NOUN
hassl-3516	15	14	was	be	AUX
hassl-3516	15	15	revealed	reveal	VERB
hassl-3516	15	16	on	on	ADP
hassl-3516	15	17	service	service	NOUN
hassl-3516	15	18	quality	quality	NOUN
hassl-3516	15	19	in	in	ADP
hassl-3516	15	20	terms	term	NOUN
hassl-3516	15	21	of	of	ADP
hassl-3516	15	22	responsiveness	responsiveness	NOUN
hassl-3516	15	23	and	and	CCONJ
hassl-3516	15	24	all	all	DET
hassl-3516	15	25	components	component	NOUN
hassl-3516	15	26	of	of	ADP
hassl-3516	15	27	customer	customer	NOUN
hassl-3516	15	28	satisfaction	satisfaction	NOUN
hassl-3516	15	29	in	in	ADP
hassl-3516	15	30	the	the	DET
hassl-3516	15	31	resorts	resort	NOUN
hassl-3516	15	32	of	of	ADP
hassl-3516	15	33	nepal	nepal	ADJ
hassl-3516	15	34	.	.	PUNCT
hassl-3516	16	1	contribution	contribution	NOUN
hassl-3516	16	2	/	/	SYM
hassl-3516	16	3	originality	originality	NOUN
hassl-3516	16	4	:	:	PUNCT
hassl-3516	16	5	the	the	DET
hassl-3516	16	6	article	article	NOUN
hassl-3516	16	7	studies	study	VERB
hassl-3516	16	8	how	how	SCONJ
hassl-3516	16	9	employees	employee	NOUN
hassl-3516	16	10	’	'	PUNCT
hassl-3516	16	11	education	education	NOUN
hassl-3516	16	12	influences	influence	VERB
hassl-3516	16	13	service	service	NOUN
hassl-3516	16	14	quality	quality	NOUN
hassl-3516	16	15	and	and	CCONJ
hassl-3516	16	16	customer	customer	NOUN
hassl-3516	16	17	satisfaction	satisfaction	NOUN
hassl-3516	16	18	in	in	ADP
hassl-3516	16	19	nepali	nepali	ADJ
hassl-3516	16	20	resorts	resort	NOUN
hassl-3516	16	21	.	.	PUNCT
hassl-3516	17	1	it	it	PRON
hassl-3516	17	2	surveys	survey	VERB
hassl-3516	17	3	303	303	NUM
hassl-3516	17	4	employees	employee	NOUN
hassl-3516	17	5	and	and	CCONJ
hassl-3516	17	6	customers	customer	NOUN
hassl-3516	17	7	and	and	CCONJ
hassl-3516	17	8	uses	use	VERB
hassl-3516	17	9	mediation	mediation	NOUN
hassl-3516	17	10	models	model	NOUN
hassl-3516	17	11	to	to	PART
hassl-3516	17	12	analyze	analyze	VERB
hassl-3516	17	13	the	the	DET
hassl-3516	17	14	data	datum	NOUN
hassl-3516	17	15	.	.	PUNCT
hassl-3516	18	1	it	it	PRON
hassl-3516	18	2	finds	find	VERB
hassl-3516	18	3	that	that	SCONJ
hassl-3516	18	4	education	education	NOUN
hassl-3516	18	5	improves	improve	VERB
hassl-3516	18	6	customer	customer	NOUN
hassl-3516	18	7	satisfaction	satisfaction	NOUN
hassl-3516	18	8	through	through	ADP
hassl-3516	18	9	responsiveness	responsiveness	NOUN
hassl-3516	18	10	,	,	PUNCT
hassl-3516	18	11	which	which	PRON
hassl-3516	18	12	is	be	AUX
hassl-3516	18	13	the	the	DET
hassl-3516	18	14	key	key	ADJ
hassl-3516	18	15	service	service	NOUN
hassl-3516	18	16	quality	quality	NOUN
hassl-3516	18	17	factor	factor	NOUN
hassl-3516	18	18	.	.	PUNCT
hassl-3516	19	1	it	it	PRON
hassl-3516	19	2	advises	advise	VERB
hassl-3516	19	3	resorts	resort	NOUN
hassl-3516	19	4	to	to	PART
hassl-3516	19	5	hire	hire	VERB
hassl-3516	19	6	and	and	CCONJ
hassl-3516	19	7	train	train	VERB
hassl-3516	19	8	educated	educate	VERB
hassl-3516	19	9	employees	employee	NOUN
hassl-3516	19	10	.	.	PUNCT
hassl-3516	20	1	1	1	X
hassl-3516	20	2	.	.	X
hassl-3516	20	3	introduction	introduction	NOUN
hassl-3516	20	4	in	in	ADP
hassl-3516	20	5	the	the	DET
hassl-3516	20	6	ministry	ministry	PROPN
hassl-3516	20	7	of	of	ADP
hassl-3516	20	8	culture	culture	PROPN
hassl-3516	20	9	,	,	PUNCT
hassl-3516	20	10	tourism	tourism	NOUN
hassl-3516	20	11	,	,	PUNCT
hassl-3516	20	12	and	and	CCONJ
hassl-3516	20	13	civil	civil	ADJ
hassl-3516	20	14	aviation	aviation	NOUN
hassl-3516	20	15	(	(	PUNCT
hassl-3516	20	16	mctca	mctca	NOUN
hassl-3516	20	17	)	)	PUNCT
hassl-3516	20	18	,	,	PUNCT
hassl-3516	20	19	one	one	NUM
hassl-3516	20	20	hundred	hundred	NUM
hassl-3516	20	21	one	one	NUM
hassl-3516	20	22	(	(	PUNCT
hassl-3516	20	23	101	101	NUM
hassl-3516	20	24	)	)	PUNCT
hassl-3516	20	25	tourist	tourist	NOUN
hassl-3516	20	26	standard	standard	ADJ
hassl-3516	20	27	resorts	resort	NOUN
hassl-3516	20	28	were	be	AUX
hassl-3516	20	29	registered	register	VERB
hassl-3516	20	30	in	in	ADP
hassl-3516	20	31	nepal	nepal	NOUN
hassl-3516	20	32	on	on	ADP
hassl-3516	20	33	march	march	PROPN
hassl-3516	20	34	10	10	NUM
hassl-3516	20	35	,	,	PUNCT
hassl-3516	20	36	2021	2021	NUM
hassl-3516	20	37	(	(	PUNCT
hassl-3516	20	38	department	department	NOUN
hassl-3516	20	39	of	of	ADP
hassl-3516	20	40	tourism	tourism	NOUN
hassl-3516	20	41	,	,	PUNCT
hassl-3516	20	42	2021	2021	NUM
hassl-3516	20	43	)	)	PUNCT
hassl-3516	20	44	.	.	PUNCT
hassl-3516	21	1	among	among	ADP
hassl-3516	21	2	them	they	PRON
hassl-3516	21	3	,	,	PUNCT
hassl-3516	21	4	one	one	PRON
hassl-3516	21	5	is	be	AUX
hassl-3516	21	6	characterized	characterize	VERB
hassl-3516	21	7	as	as	ADP
hassl-3516	21	8	luxury	luxury	NOUN
hassl-3516	21	9	,	,	PUNCT
hassl-3516	21	10	one	one	NUM
hassl-3516	21	11	is	be	AUX
hassl-3516	21	12	deluxe	deluxe	NOUN
hassl-3516	21	13	,	,	PUNCT
hassl-3516	21	14	and	and	CCONJ
hassl-3516	21	15	fifty	fifty	NUM
hassl-3516	21	16	-	-	PUNCT
hassl-3516	21	17	seven	seven	NUM
hassl-3516	21	18	(	(	PUNCT
hassl-3516	21	19	57	57	NUM
hassl-3516	21	20	)	)	PUNCT
hassl-3516	21	21	are	be	AUX
hassl-3516	21	22	for	for	ADP
hassl-3516	21	23	general	general	ADJ
hassl-3516	21	24	tourist	tourist	NOUN
hassl-3516	21	25	residents	resident	NOUN
hassl-3516	21	26	(	(	PUNCT
hassl-3516	21	27	resorts	resort	NOUN
hassl-3516	21	28	)	)	PUNCT
hassl-3516	21	29	.	.	PUNCT
hassl-3516	22	1	forty	forty	NUM
hassl-3516	22	2	-	-	PUNCT
hassl-3516	22	3	two	two	NUM
hassl-3516	22	4	are	be	AUX
hassl-3516	22	5	still	still	ADV
hassl-3516	22	6	undefined	undefined	ADJ
hassl-3516	22	7	(	(	PUNCT
hassl-3516	22	8	department	department	NOUN
hassl-3516	22	9	of	of	ADP
hassl-3516	22	10	tourism	tourism	NOUN
hassl-3516	22	11	,	,	PUNCT
hassl-3516	22	12	2021	2021	NUM
hassl-3516	22	13	)	)	PUNCT
hassl-3516	22	14	.	.	PUNCT
hassl-3516	23	1	in	in	ADP
hassl-3516	23	2	the	the	DET
hassl-3516	23	3	nepali	nepali	PROPN
hassl-3516	23	4	hospitality	hospitality	PROPN
hassl-3516	23	5	and	and	CCONJ
hassl-3516	23	6	leisure	leisure	NOUN
hassl-3516	23	7	sector	sector	NOUN
hassl-3516	23	8	,	,	PUNCT
hassl-3516	23	9	some	some	PRON
hassl-3516	23	10	of	of	ADP
hassl-3516	23	11	the	the	DET
hassl-3516	23	12	customers	customer	NOUN
hassl-3516	23	13	report	report	VERB
hassl-3516	23	14	having	having	AUX
hassl-3516	23	15	experienced	experience	VERB
hassl-3516	23	16	low	low	ADJ
hassl-3516	23	17	service	service	NOUN
hassl-3516	23	18	quality	quality	NOUN
hassl-3516	23	19	in	in	ADP
hassl-3516	23	20	different	different	ADJ
hassl-3516	23	21	tangible	tangible	ADJ
hassl-3516	23	22	and	and	CCONJ
hassl-3516	23	23	intangible	intangible	ADJ
hassl-3516	23	24	encounters	encounter	NOUN
hassl-3516	23	25	,	,	PUNCT
hassl-3516	23	26	especially	especially	ADV
hassl-3516	23	27	in	in	ADP
hassl-3516	23	28	the	the	DET
hassl-3516	23	29	standard	standard	ADJ
hassl-3516	23	30	tourist	tourist	NOUN
hassl-3516	23	31	resorts	resort	NOUN
hassl-3516	23	32	(	(	PUNCT
hassl-3516	23	33	bista	bista	PROPN
hassl-3516	23	34	,	,	PUNCT
hassl-3516	23	35	2009	2009	NUM
hassl-3516	23	36	)	)	PUNCT
hassl-3516	23	37	.	.	PUNCT
hassl-3516	24	1	it	it	PRON
hassl-3516	24	2	is	be	AUX
hassl-3516	24	3	very	very	ADV
hassl-3516	24	4	sensitive	sensitive	ADJ
hassl-3516	24	5	and	and	CCONJ
hassl-3516	24	6	crucial	crucial	ADJ
hassl-3516	24	7	for	for	ADP
hassl-3516	24	8	customer	customer	NOUN
hassl-3516	24	9	loyalty	loyalty	NOUN
hassl-3516	24	10	and	and	CCONJ
hassl-3516	24	11	satisfaction	satisfaction	NOUN
hassl-3516	24	12	(	(	PUNCT
hassl-3516	24	13	mustafa	mustafa	PROPN
hassl-3516	24	14	humanities	humanity	NOUN
hassl-3516	24	15	and	and	CCONJ
hassl-3516	24	16	social	social	ADJ
hassl-3516	24	17	sciences	science	NOUN
hassl-3516	24	18	letters	letter	NOUN
hassl-3516	24	19	2023	2023	NUM
hassl-3516	24	20	vol	vol	NOUN
hassl-3516	24	21	.	.	PUNCT
hassl-3516	25	1	11	11	NUM
hassl-3516	25	2	,	,	PUNCT
hassl-3516	25	3	no	no	INTJ
hassl-3516	25	4	.	.	NOUN
hassl-3516	25	5	3	3	NUM
hassl-3516	25	6	,	,	PUNCT
hassl-3516	25	7	pp	pp	ADJ
hassl-3516	25	8	.	.	PUNCT
hassl-3516	26	1	362	362	NUM
hassl-3516	26	2	-	-	SYM
hassl-3516	26	3	376	376	NUM
hassl-3516	26	4	issn(e	issn(e	NOUN
hassl-3516	26	5	):	):	PUNCT
hassl-3516	26	6	2312	2312	NUM
hassl-3516	26	7	-	-	SYM
hassl-3516	26	8	4318	4318	NUM
hassl-3516	26	9	issn(p	issn(p	NUM
hassl-3516	26	10	):	):	PUNCT
hassl-3516	26	11	2312	2312	NUM
hassl-3516	26	12	-	-	SYM
hassl-3516	26	13	5659	5659	NUM
hassl-3516	26	14	doi	doi	NOUN
hassl-3516	26	15	:	:	PUNCT
hassl-3516	26	16	10.18488/73.v11i3.3516	10.18488/73.v11i3.3516	NOUN
hassl-3516	26	17	©	©	PROPN
hassl-3516	26	18	2023	2023	NUM
hassl-3516	26	19	conscientia	conscientia	PROPN
hassl-3516	26	20	beam	beam	PROPN
hassl-3516	26	21	.	.	PUNCT
hassl-3516	27	1	all	all	DET
hassl-3516	27	2	rights	right	NOUN
hassl-3516	27	3	reserved	reserve	VERB
hassl-3516	27	4	.	.	PUNCT
hassl-3516	28	1	https://orcid.org/0000-0001-8156-2520	https://orcid.org/0000-0001-8156-2520	PROPN
hassl-3516	28	2	https://orcid.org/0000-0002-7311-5779	https://orcid.org/0000-0002-7311-5779	PROPN
hassl-3516	28	3	https://orcid.org/0009-0003-2003-2085	https://orcid.org/0009-0003-2003-2085	PROPN
hassl-3516	28	4	https://orcid.org/0000-0003-4804-7492	https://orcid.org/0000-0003-4804-7492	PROPN
hassl-3516	28	5	https://orcid.org/0000-0001-7646-1186	https://orcid.org/0000-0001-7646-1186	PROPN
hassl-3516	28	6	mailto:yadav@kusoed.edu.np	mailto:yadav@kusoed.edu.np	PROPN
hassl-3516	28	7	mailto:profmana@kusoed.edu.np	mailto:profmana@kusoed.edu.np	PROPN
hassl-3516	28	8	mailto:prakash@kusoed.edu.np	mailto:prakash@kusoed.edu.np	PROPN
hassl-3516	28	9	mailto:niroj@kusoed.edu.np	mailto:niroj@kusoed.edu.np	PROPN
hassl-3516	28	10	mailto:jiban@nou.edu.np	mailto:jiban@nou.edu.np	NOUN
hassl-3516	28	11	https://www.doi.org/10.18488/73.v11i3.3516	https://www.doi.org/10.18488/73.v11i3.3516	PROPN
hassl-3516	28	12	humanities	humanity	NOUN
hassl-3516	28	13	and	and	CCONJ
hassl-3516	28	14	social	social	ADJ
hassl-3516	28	15	sciences	science	NOUN
hassl-3516	28	16	letters	letter	NOUN
hassl-3516	28	17	,	,	PUNCT
hassl-3516	28	18	2023	2023	NUM
hassl-3516	28	19	,	,	PUNCT
hassl-3516	28	20	11(3	11(3	NUM
hassl-3516	28	21	):	):	PUNCT
hassl-3516	28	22	362	362	NUM
hassl-3516	28	23	-	-	SYM
hassl-3516	28	24	376	376	NUM
hassl-3516	28	25	363	363	NUM
hassl-3516	28	26	©	©	PROPN
hassl-3516	28	27	2023	2023	NUM
hassl-3516	28	28	conscientia	conscientia	PROPN
hassl-3516	28	29	beam	beam	PROPN
hassl-3516	28	30	.	.	PUNCT
hassl-3516	29	1	all	all	DET
hassl-3516	29	2	rights	right	NOUN
hassl-3516	29	3	reserved	reserve	VERB
hassl-3516	29	4	.	.	PUNCT
hassl-3516	30	1	et	et	PROPN
hassl-3516	30	2	al	al	PROPN
hassl-3516	30	3	.	.	PROPN
hassl-3516	30	4	,	,	PUNCT
hassl-3516	30	5	2022	2022	NUM
hassl-3516	30	6	)	)	PUNCT
hassl-3516	30	7	.	.	PUNCT
hassl-3516	31	1	some	some	DET
hassl-3516	31	2	resorts	resort	NOUN
hassl-3516	31	3	are	be	AUX
hassl-3516	31	4	still	still	ADV
hassl-3516	31	5	running	run	VERB
hassl-3516	31	6	without	without	ADP
hassl-3516	31	7	having	have	VERB
hassl-3516	31	8	their	their	PRON
hassl-3516	31	9	categories	category	NOUN
hassl-3516	31	10	,	,	PUNCT
hassl-3516	31	11	such	such	ADJ
hassl-3516	31	12	as	as	ADP
hassl-3516	31	13	general	general	ADJ
hassl-3516	31	14	,	,	PUNCT
hassl-3516	31	15	deluxe	deluxe	NOUN
hassl-3516	31	16	,	,	PUNCT
hassl-3516	31	17	and	and	CCONJ
hassl-3516	31	18	luxury	luxury	NOUN
hassl-3516	31	19	,	,	PUNCT
hassl-3516	31	20	defined	define	VERB
hassl-3516	31	21	by	by	ADP
hassl-3516	31	22	the	the	DET
hassl-3516	31	23	government	government	NOUN
hassl-3516	31	24	(	(	PUNCT
hassl-3516	31	25	department	department	NOUN
hassl-3516	31	26	of	of	ADP
hassl-3516	31	27	tourism	tourism	NOUN
hassl-3516	31	28	,	,	PUNCT
hassl-3516	31	29	2021	2021	NUM
hassl-3516	31	30	)	)	PUNCT
hassl-3516	31	31	.	.	PUNCT
hassl-3516	32	1	thus	thus	ADV
hassl-3516	32	2	,	,	PUNCT
hassl-3516	32	3	the	the	DET
hassl-3516	32	4	ministry	ministry	PROPN
hassl-3516	32	5	of	of	ADP
hassl-3516	32	6	culture	culture	PROPN
hassl-3516	32	7	,	,	PUNCT
hassl-3516	32	8	tourism	tourism	NOUN
hassl-3516	32	9	,	,	PUNCT
hassl-3516	32	10	and	and	CCONJ
hassl-3516	32	11	civil	civil	ADJ
hassl-3516	32	12	aviation	aviation	NOUN
hassl-3516	32	13	department	department	PROPN
hassl-3516	32	14	of	of	ADP
hassl-3516	32	15	tourism	tourism	NOUN
hassl-3516	32	16	(	(	PUNCT
hassl-3516	32	17	2014	2014	NUM
hassl-3516	32	18	)	)	PUNCT
hassl-3516	32	19	observed	observe	VERB
hassl-3516	32	20	that	that	SCONJ
hassl-3516	32	21	the	the	DET
hassl-3516	32	22	quality	quality	NOUN
hassl-3516	32	23	of	of	ADP
hassl-3516	32	24	employees	employee	NOUN
hassl-3516	32	25	,	,	PUNCT
hassl-3516	32	26	quality	quality	NOUN
hassl-3516	32	27	of	of	ADP
hassl-3516	32	28	service	service	NOUN
hassl-3516	32	29	,	,	PUNCT
hassl-3516	32	30	profitability	profitability	NOUN
hassl-3516	32	31	,	,	PUNCT
hassl-3516	32	32	and	and	CCONJ
hassl-3516	32	33	legacy	legacy	NOUN
hassl-3516	32	34	of	of	ADP
hassl-3516	32	35	the	the	DET
hassl-3516	32	36	resorts	resort	NOUN
hassl-3516	32	37	were	be	AUX
hassl-3516	32	38	not	not	PART
hassl-3516	32	39	up	up	ADP
hassl-3516	32	40	to	to	ADP
hassl-3516	32	41	the	the	DET
hassl-3516	32	42	mark	mark	NOUN
hassl-3516	32	43	of	of	ADP
hassl-3516	32	44	their	their	PRON
hassl-3516	32	45	standard	standard	NOUN
hassl-3516	32	46	.	.	PUNCT
hassl-3516	33	1	basically	basically	ADV
hassl-3516	33	2	,	,	PUNCT
hassl-3516	33	3	service	service	NOUN
hassl-3516	33	4	quality	quality	NOUN
hassl-3516	33	5	literature	literature	NOUN
hassl-3516	33	6	focused	focus	VERB
hassl-3516	33	7	on	on	ADP
hassl-3516	33	8	improving	improve	VERB
hassl-3516	33	9	the	the	DET
hassl-3516	33	10	different	different	ADJ
hassl-3516	33	11	tangible	tangible	ADJ
hassl-3516	33	12	and	and	CCONJ
hassl-3516	33	13	intangible	intangible	ADJ
hassl-3516	33	14	administered	administer	VERB
hassl-3516	33	15	continuums	continuum	NOUN
hassl-3516	33	16	and	and	CCONJ
hassl-3516	33	17	encounters	encounter	NOUN
hassl-3516	33	18	(	(	PUNCT
hassl-3516	33	19	khatoon	khatoon	ADV
hassl-3516	33	20	,	,	PUNCT
hassl-3516	33	21	zhengliang	zhengliang	PROPN
hassl-3516	33	22	,	,	PUNCT
hassl-3516	33	23	&	&	CCONJ
hassl-3516	33	24	hussain	hussain	PROPN
hassl-3516	33	25	,	,	PUNCT
hassl-3516	33	26	2020	2020	NUM
hassl-3516	33	27	;	;	PUNCT
hassl-3516	33	28	prasad	prasad	PROPN
hassl-3516	33	29	,	,	PUNCT
hassl-3516	33	30	wirtz	wirtz	PROPN
hassl-3516	33	31	,	,	PUNCT
hassl-3516	33	32	&	&	CCONJ
hassl-3516	33	33	yu	yu	PROPN
hassl-3516	33	34	,	,	PUNCT
hassl-3516	33	35	2014	2014	NUM
hassl-3516	33	36	)	)	PUNCT
hassl-3516	33	37	of	of	ADP
hassl-3516	33	38	the	the	DET
hassl-3516	33	39	hospitality	hospitality	NOUN
hassl-3516	33	40	industry	industry	NOUN
hassl-3516	33	41	but	but	CCONJ
hassl-3516	33	42	was	be	AUX
hassl-3516	33	43	not	not	PART
hassl-3516	33	44	adequately	adequately	ADV
hassl-3516	33	45	focused	focused	ADJ
hassl-3516	33	46	on	on	ADP
hassl-3516	33	47	the	the	DET
hassl-3516	33	48	impact	impact	NOUN
hassl-3516	33	49	of	of	ADP
hassl-3516	33	50	employees	employee	NOUN
hassl-3516	33	51	’	’	PART
hassl-3516	33	52	education	education	NOUN
hassl-3516	33	53	on	on	ADP
hassl-3516	33	54	the	the	DET
hassl-3516	33	55	relationship	relationship	NOUN
hassl-3516	33	56	between	between	ADP
hassl-3516	33	57	service	service	NOUN
hassl-3516	33	58	quality	quality	NOUN
hassl-3516	33	59	and	and	CCONJ
hassl-3516	33	60	customer	customer	NOUN
hassl-3516	33	61	satisfaction	satisfaction	NOUN
hassl-3516	33	62	at	at	ADP
hassl-3516	33	63	the	the	DET
hassl-3516	33	64	workplace	workplace	NOUN
hassl-3516	33	65	(	(	PUNCT
hassl-3516	33	66	andi	andi	PROPN
hassl-3516	33	67	,	,	PUNCT
hassl-3516	33	68	2019	2019	NUM
hassl-3516	33	69	)	)	PUNCT
hassl-3516	33	70	.	.	PUNCT
hassl-3516	34	1	therefore	therefore	ADV
hassl-3516	34	2	,	,	PUNCT
hassl-3516	34	3	a	a	DET
hassl-3516	34	4	rigorous	rigorous	ADJ
hassl-3516	34	5	study	study	NOUN
hassl-3516	34	6	in	in	ADP
hassl-3516	34	7	this	this	DET
hassl-3516	34	8	context	context	NOUN
hassl-3516	34	9	was	be	AUX
hassl-3516	34	10	essential	essential	ADJ
hassl-3516	34	11	to	to	ADP
hassl-3516	34	12	fostering	foster	VERB
hassl-3516	34	13	the	the	DET
hassl-3516	34	14	resorts	resort	NOUN
hassl-3516	34	15	’	'	PUNCT
hassl-3516	34	16	performance	performance	NOUN
hassl-3516	34	17	.	.	PUNCT
hassl-3516	35	1	likewise	likewise	ADV
hassl-3516	35	2	,	,	PUNCT
hassl-3516	35	3	the	the	DET
hassl-3516	35	4	empowerment	empowerment	NOUN
hassl-3516	35	5	of	of	ADP
hassl-3516	35	6	employees	employee	NOUN
hassl-3516	35	7	in	in	ADP
hassl-3516	35	8	different	different	ADJ
hassl-3516	35	9	organizations	organization	NOUN
hassl-3516	35	10	probably	probably	ADV
hassl-3516	35	11	ensures	ensure	VERB
hassl-3516	35	12	better	well	ADJ
hassl-3516	35	13	performance	performance	NOUN
hassl-3516	35	14	.	.	PUNCT
hassl-3516	36	1	bello	bello	PROPN
hassl-3516	36	2	(	(	PUNCT
hassl-3516	36	3	2012	2012	NUM
hassl-3516	36	4	)	)	PUNCT
hassl-3516	36	5	and	and	CCONJ
hassl-3516	36	6	bello	bello	PROPN
hassl-3516	36	7	and	and	CCONJ
hassl-3516	36	8	bello	bello	PROPN
hassl-3516	36	9	(	(	PUNCT
hassl-3516	36	10	2015	2015	NUM
hassl-3516	36	11	)	)	PUNCT
hassl-3516	36	12	argued	argue	VERB
hassl-3516	36	13	that	that	SCONJ
hassl-3516	36	14	the	the	DET
hassl-3516	36	15	performance	performance	NOUN
hassl-3516	36	16	of	of	ADP
hassl-3516	36	17	employees	employee	NOUN
hassl-3516	36	18	is	be	AUX
hassl-3516	36	19	significantly	significantly	ADV
hassl-3516	36	20	correlated	correlate	VERB
hassl-3516	36	21	to	to	PART
hassl-3516	36	22	service	service	VERB
hassl-3516	36	23	quality	quality	NOUN
hassl-3516	36	24	and	and	CCONJ
hassl-3516	36	25	customer	customer	NOUN
hassl-3516	36	26	satisfaction	satisfaction	NOUN
hassl-3516	36	27	in	in	ADP
hassl-3516	36	28	the	the	DET
hassl-3516	36	29	different	different	ADJ
hassl-3516	36	30	service	service	NOUN
hassl-3516	36	31	sectors	sector	NOUN
hassl-3516	36	32	,	,	PUNCT
hassl-3516	36	33	more	more	ADV
hassl-3516	36	34	importantly	importantly	ADV
hassl-3516	36	35	in	in	ADP
hassl-3516	36	36	the	the	DET
hassl-3516	36	37	hospitality	hospitality	NOUN
hassl-3516	36	38	and	and	CCONJ
hassl-3516	36	39	leisure	leisure	NOUN
hassl-3516	36	40	industry	industry	NOUN
hassl-3516	36	41	.	.	PUNCT
hassl-3516	37	1	the	the	DET
hassl-3516	37	2	educational	educational	ADJ
hassl-3516	37	3	background	background	NOUN
hassl-3516	37	4	,	,	PUNCT
hassl-3516	37	5	training	training	NOUN
hassl-3516	37	6	,	,	PUNCT
hassl-3516	37	7	and	and	CCONJ
hassl-3516	37	8	professional	professional	ADJ
hassl-3516	37	9	experience	experience	NOUN
hassl-3516	37	10	of	of	ADP
hassl-3516	37	11	employees	employee	NOUN
hassl-3516	37	12	have	have	VERB
hassl-3516	37	13	a	a	DET
hassl-3516	37	14	pivotal	pivotal	ADJ
hassl-3516	37	15	role	role	NOUN
hassl-3516	37	16	in	in	ADP
hassl-3516	37	17	determining	determine	VERB
hassl-3516	37	18	their	their	PRON
hassl-3516	37	19	level	level	NOUN
hassl-3516	37	20	of	of	ADP
hassl-3516	37	21	empowerment	empowerment	NOUN
hassl-3516	37	22	.	.	PUNCT
hassl-3516	38	1	within	within	ADP
hassl-3516	38	2	the	the	DET
hassl-3516	38	3	realm	realm	NOUN
hassl-3516	38	4	of	of	ADP
hassl-3516	38	5	hospitality	hospitality	NOUN
hassl-3516	38	6	business	business	NOUN
hassl-3516	38	7	,	,	PUNCT
hassl-3516	38	8	it	it	PRON
hassl-3516	38	9	is	be	AUX
hassl-3516	38	10	observed	observe	VERB
hassl-3516	38	11	that	that	SCONJ
hassl-3516	38	12	employees	employee	NOUN
hassl-3516	38	13	assume	assume	VERB
hassl-3516	38	14	the	the	DET
hassl-3516	38	15	role	role	NOUN
hassl-3516	38	16	of	of	ADP
hassl-3516	38	17	representing	represent	VERB
hassl-3516	38	18	the	the	DET
hassl-3516	38	19	organization	organization	NOUN
hassl-3516	38	20	,	,	PUNCT
hassl-3516	38	21	thereby	thereby	ADV
hassl-3516	38	22	serving	serve	VERB
hassl-3516	38	23	as	as	ADP
hassl-3516	38	24	the	the	DET
hassl-3516	38	25	primary	primary	ADJ
hassl-3516	38	26	point	point	NOUN
hassl-3516	38	27	of	of	ADP
hassl-3516	38	28	contact	contact	NOUN
hassl-3516	38	29	between	between	ADP
hassl-3516	38	30	the	the	DET
hassl-3516	38	31	consumer	consumer	NOUN
hassl-3516	38	32	and	and	CCONJ
hassl-3516	38	33	the	the	DET
hassl-3516	38	34	organization	organization	NOUN
hassl-3516	38	35	(	(	PUNCT
hassl-3516	38	36	bello	bello	PROPN
hassl-3516	38	37	,	,	PUNCT
hassl-3516	38	38	bello	bello	PROPN
hassl-3516	38	39	,	,	PUNCT
hassl-3516	38	40	&	&	CCONJ
hassl-3516	38	41	ifegbu	ifegbu	NOUN
hassl-3516	38	42	,	,	PUNCT
hassl-3516	38	43	2017	2017	NUM
hassl-3516	38	44	)	)	PUNCT
hassl-3516	38	45	.	.	PUNCT
hassl-3516	39	1	however	however	ADV
hassl-3516	39	2	,	,	PUNCT
hassl-3516	39	3	due	due	ADP
hassl-3516	39	4	to	to	ADP
hassl-3516	39	5	the	the	DET
hassl-3516	39	6	different	different	ADJ
hassl-3516	39	7	schooling	schooling	NOUN
hassl-3516	39	8	of	of	ADP
hassl-3516	39	9	the	the	DET
hassl-3516	39	10	employees	employee	NOUN
hassl-3516	39	11	,	,	PUNCT
hassl-3516	39	12	nepali	nepali	ADJ
hassl-3516	39	13	resorts	resort	NOUN
hassl-3516	39	14	are	be	AUX
hassl-3516	39	15	not	not	PART
hassl-3516	39	16	able	able	ADJ
hassl-3516	39	17	to	to	PART
hassl-3516	39	18	claim	claim	VERB
hassl-3516	39	19	their	their	PRON
hassl-3516	39	20	legacy	legacy	NOUN
hassl-3516	39	21	of	of	ADP
hassl-3516	39	22	quality	quality	NOUN
hassl-3516	39	23	service	service	NOUN
hassl-3516	39	24	across	across	ADP
hassl-3516	39	25	the	the	DET
hassl-3516	39	26	country	country	NOUN
hassl-3516	39	27	(	(	PUNCT
hassl-3516	39	28	ministry	ministry	NOUN
hassl-3516	39	29	of	of	ADP
hassl-3516	39	30	culture	culture	PROPN
hassl-3516	39	31	tourism	tourism	PROPN
hassl-3516	39	32	&	&	CCONJ
hassl-3516	39	33	civil	civil	ADJ
hassl-3516	39	34	aviation	aviation	PROPN
hassl-3516	39	35	department	department	PROPN
hassl-3516	39	36	of	of	ADP
hassl-3516	39	37	tourism	tourism	NOUN
hassl-3516	39	38	,	,	PUNCT
hassl-3516	39	39	2014	2014	NUM
hassl-3516	39	40	)	)	PUNCT
hassl-3516	39	41	.	.	PUNCT
hassl-3516	40	1	according	accord	VERB
hassl-3516	40	2	to	to	ADP
hassl-3516	40	3	the	the	DET
hassl-3516	40	4	report	report	NOUN
hassl-3516	40	5	of	of	ADP
hassl-3516	40	6	the	the	DET
hassl-3516	40	7	university	university	NOUN
hassl-3516	40	8	grants	grant	NOUN
hassl-3516	40	9	commission	commission	PROPN
hassl-3516	40	10	(	(	PUNCT
hassl-3516	40	11	2022	2022	NUM
hassl-3516	40	12	)	)	PUNCT
hassl-3516	40	13	,	,	PUNCT
hassl-3516	40	14	46.24	46.24	NUM
hassl-3516	40	15	%	%	NOUN
hassl-3516	40	16	of	of	ADP
hassl-3516	40	17	students	student	NOUN
hassl-3516	40	18	are	be	AUX
hassl-3516	40	19	pursuing	pursue	VERB
hassl-3516	40	20	management	management	NOUN
hassl-3516	40	21	,	,	PUNCT
hassl-3516	40	22	22.18	22.18	NUM
hassl-3516	40	23	%	%	NOUN
hassl-3516	40	24	in	in	ADP
hassl-3516	40	25	education	education	NOUN
hassl-3516	40	26	,	,	PUNCT
hassl-3516	40	27	7.98	7.98	NUM
hassl-3516	40	28	%	%	NOUN
hassl-3516	40	29	in	in	ADP
hassl-3516	40	30	the	the	DET
hassl-3516	40	31	humanities	humanity	NOUN
hassl-3516	40	32	,	,	PUNCT
hassl-3516	40	33	2.28	2.28	NUM
hassl-3516	40	34	%	%	NOUN
hassl-3516	40	35	in	in	ADP
hassl-3516	40	36	law	law	NOUN
hassl-3516	40	37	,	,	PUNCT
hassl-3516	40	38	0.53	0.53	NUM
hassl-3516	40	39	%	%	NOUN
hassl-3516	40	40	in	in	ADP
hassl-3516	40	41	sanskrit	sanskrit	NOUN
hassl-3516	40	42	,	,	PUNCT
hassl-3516	40	43	and	and	CCONJ
hassl-3516	40	44	0.06	0.06	NUM
hassl-3516	40	45	%	%	NOUN
hassl-3516	40	46	in	in	ADP
hassl-3516	40	47	buddhism	buddhism	NOUN
hassl-3516	40	48	in	in	ADP
hassl-3516	40	49	general	general	ADJ
hassl-3516	40	50	higher	high	ADJ
hassl-3516	40	51	education	education	NOUN
hassl-3516	40	52	.	.	PUNCT
hassl-3516	41	1	similarly	similarly	ADV
hassl-3516	41	2	,	,	PUNCT
hassl-3516	41	3	science	science	NOUN
hassl-3516	41	4	and	and	CCONJ
hassl-3516	41	5	technology	technology	NOUN
hassl-3516	41	6	cover	cover	VERB
hassl-3516	41	7	8.30	8.30	NUM
hassl-3516	41	8	%	%	NOUN
hassl-3516	41	9	,	,	PUNCT
hassl-3516	41	10	engineering	engineer	VERB
hassl-3516	41	11	5.56	5.56	NUM
hassl-3516	41	12	%	%	NOUN
hassl-3516	41	13	,	,	PUNCT
hassl-3516	41	14	medical	medical	ADJ
hassl-3516	41	15	science	science	NOUN
hassl-3516	41	16	5.38	5.38	NUM
hassl-3516	41	17	%	%	NOUN
hassl-3516	41	18	,	,	PUNCT
hassl-3516	41	19	forestry	forestry	NOUN
hassl-3516	41	20	0.21	0.21	NUM
hassl-3516	41	21	%	%	NOUN
hassl-3516	41	22	,	,	PUNCT
hassl-3516	41	23	agriculture	agriculture	NOUN
hassl-3516	41	24	1.03	1.03	NUM
hassl-3516	41	25	%	%	NOUN
hassl-3516	41	26	,	,	PUNCT
hassl-3516	41	27	arteriovenous	arteriovenous	ADJ
hassl-3516	41	28	fistula	fistula	NOUN
hassl-3516	41	29	(	(	PUNCT
hassl-3516	41	30	avf	avf	NOUN
hassl-3516	41	31	)	)	PUNCT
hassl-3516	41	32	0.16	0.16	NUM
hassl-3516	41	33	%	%	NOUN
hassl-3516	41	34	,	,	PUNCT
hassl-3516	41	35	and	and	CCONJ
hassl-3516	41	36	ayurveda	ayurveda	VERB
hassl-3516	41	37	0.08	0.08	NUM
hassl-3516	41	38	%	%	NOUN
hassl-3516	41	39	of	of	ADP
hassl-3516	41	40	technical	technical	ADJ
hassl-3516	41	41	higher	high	ADJ
hassl-3516	41	42	education	education	NOUN
hassl-3516	41	43	.	.	PUNCT
hassl-3516	42	1	most	most	ADJ
hassl-3516	42	2	employees	employee	NOUN
hassl-3516	42	3	and	and	CCONJ
hassl-3516	42	4	professionals	professional	NOUN
hassl-3516	42	5	are	be	AUX
hassl-3516	42	6	joining	join	VERB
hassl-3516	42	7	from	from	ADP
hassl-3516	42	8	the	the	DET
hassl-3516	42	9	first	first	ADJ
hassl-3516	42	10	and	and	CCONJ
hassl-3516	42	11	few	few	ADJ
hassl-3516	42	12	from	from	ADP
hassl-3516	42	13	the	the	DET
hassl-3516	42	14	second	second	ADJ
hassl-3516	42	15	discipline	discipline	NOUN
hassl-3516	42	16	of	of	ADP
hassl-3516	42	17	education	education	NOUN
hassl-3516	42	18	in	in	ADP
hassl-3516	42	19	the	the	DET
hassl-3516	42	20	hospitality	hospitality	NOUN
hassl-3516	42	21	and	and	CCONJ
hassl-3516	42	22	leisure	leisure	NOUN
hassl-3516	42	23	industry	industry	NOUN
hassl-3516	42	24	.	.	PUNCT
hassl-3516	43	1	according	accord	VERB
hassl-3516	43	2	to	to	ADP
hassl-3516	43	3	the	the	DET
hassl-3516	43	4	hotel	hotel	PROPN
hassl-3516	43	5	association	association	PROPN
hassl-3516	43	6	nepal	nepal	NOUN
hassl-3516	43	7	[	[	X
hassl-3516	43	8	han	han	X
hassl-3516	43	9	]	]	X
hassl-3516	43	10	(	(	PUNCT
hassl-3516	43	11	2021	2021	NUM
hassl-3516	43	12	)	)	PUNCT
hassl-3516	43	13	,	,	PUNCT
hassl-3516	43	14	two	two	NUM
hassl-3516	43	15	hundred	hundred	NUM
hassl-3516	43	16	thousand	thousand	NUM
hassl-3516	43	17	direct	direct	ADJ
hassl-3516	43	18	and	and	CCONJ
hassl-3516	43	19	1.2	1.2	NUM
hassl-3516	43	20	million	million	NUM
hassl-3516	43	21	indirect	indirect	ADJ
hassl-3516	43	22	jobs	job	NOUN
hassl-3516	43	23	are	be	AUX
hassl-3516	43	24	possible	possible	ADJ
hassl-3516	43	25	in	in	ADP
hassl-3516	43	26	the	the	DET
hassl-3516	43	27	tourism	tourism	NOUN
hassl-3516	43	28	industry	industry	NOUN
hassl-3516	43	29	of	of	ADP
hassl-3516	43	30	nepal	nepal	NOUN
hassl-3516	43	31	.	.	PUNCT
hassl-3516	44	1	among	among	ADP
hassl-3516	44	2	them	they	PRON
hassl-3516	44	3	,	,	PUNCT
hassl-3516	44	4	eighty	eighty	NUM
hassl-3516	44	5	thousand	thousand	NUM
hassl-3516	44	6	females	female	NOUN
hassl-3516	44	7	are	be	AUX
hassl-3516	44	8	directly	directly	ADV
hassl-3516	44	9	involved	involve	VERB
hassl-3516	44	10	,	,	PUNCT
hassl-3516	44	11	and	and	CCONJ
hassl-3516	44	12	four	four	NUM
hassl-3516	44	13	hundred	hundred	NUM
hassl-3516	44	14	thousand	thousand	NUM
hassl-3516	44	15	are	be	AUX
hassl-3516	44	16	indirectly	indirectly	ADV
hassl-3516	44	17	involved	involve	VERB
hassl-3516	44	18	in	in	ADP
hassl-3516	44	19	the	the	DET
hassl-3516	44	20	tourism	tourism	NOUN
hassl-3516	44	21	sector	sector	NOUN
hassl-3516	44	22	(	(	PUNCT
hassl-3516	44	23	hotel	hotel	NOUN
hassl-3516	44	24	association	association	NOUN
hassl-3516	44	25	nepal	nepal	NOUN
hassl-3516	45	1	[	[	X
hassl-3516	45	2	han	han	X
hassl-3516	45	3	]	]	X
hassl-3516	45	4	,	,	PUNCT
hassl-3516	45	5	2021	2021	NUM
hassl-3516	45	6	)	)	PUNCT
hassl-3516	45	7	.	.	PUNCT
hassl-3516	46	1	thus	thus	ADV
hassl-3516	46	2	,	,	PUNCT
hassl-3516	46	3	most	most	ADJ
hassl-3516	46	4	of	of	ADP
hassl-3516	46	5	the	the	DET
hassl-3516	46	6	required	require	VERB
hassl-3516	46	7	employability	employability	NOUN
hassl-3516	46	8	in	in	ADP
hassl-3516	46	9	the	the	DET
hassl-3516	46	10	hospitality	hospitality	NOUN
hassl-3516	46	11	,	,	PUNCT
hassl-3516	46	12	tourism	tourism	NOUN
hassl-3516	46	13	,	,	PUNCT
hassl-3516	46	14	and	and	CCONJ
hassl-3516	46	15	service	service	NOUN
hassl-3516	46	16	sectors	sector	NOUN
hassl-3516	46	17	is	be	AUX
hassl-3516	46	18	supplied	supply	VERB
hassl-3516	46	19	by	by	ADP
hassl-3516	46	20	different	different	ADJ
hassl-3516	46	21	existing	exist	VERB
hassl-3516	46	22	schools	school	NOUN
hassl-3516	46	23	,	,	PUNCT
hassl-3516	46	24	universities	university	NOUN
hassl-3516	46	25	,	,	PUNCT
hassl-3516	46	26	and	and	CCONJ
hassl-3516	46	27	institutions	institution	NOUN
hassl-3516	46	28	,	,	PUNCT
hassl-3516	46	29	whereas	whereas	SCONJ
hassl-3516	46	30	nepali	nepali	ADJ
hassl-3516	46	31	resorts	resort	NOUN
hassl-3516	46	32	are	be	AUX
hassl-3516	46	33	not	not	PART
hassl-3516	46	34	behind	behind	ADV
hassl-3516	46	35	in	in	ADP
hassl-3516	46	36	this	this	DET
hassl-3516	46	37	scenario	scenario	NOUN
hassl-3516	46	38	.	.	PUNCT
hassl-3516	47	1	service	service	NOUN
hassl-3516	47	2	quality	quality	NOUN
hassl-3516	47	3	refers	refer	VERB
hassl-3516	47	4	to	to	ADP
hassl-3516	47	5	how	how	SCONJ
hassl-3516	47	6	well	well	ADV
hassl-3516	47	7	a	a	DET
hassl-3516	47	8	company	company	NOUN
hassl-3516	47	9	delivers	deliver	VERB
hassl-3516	47	10	services	service	NOUN
hassl-3516	47	11	that	that	PRON
hassl-3516	47	12	match	match	VERB
hassl-3516	47	13	or	or	CCONJ
hassl-3516	47	14	exceed	exceed	VERB
hassl-3516	47	15	the	the	DET
hassl-3516	47	16	expectations	expectation	NOUN
hassl-3516	47	17	of	of	ADP
hassl-3516	47	18	its	its	PRON
hassl-3516	47	19	customers	customer	NOUN
hassl-3516	47	20	(	(	PUNCT
hassl-3516	47	21	okoeguale	okoeguale	PROPN
hassl-3516	47	22	&	&	CCONJ
hassl-3516	47	23	onobhayedo	onobhayedo	PROPN
hassl-3516	47	24	,	,	PUNCT
hassl-3516	47	25	2022	2022	NUM
hassl-3516	47	26	)	)	PUNCT
hassl-3516	47	27	.	.	PUNCT
hassl-3516	48	1	it	it	PRON
hassl-3516	48	2	is	be	AUX
hassl-3516	48	3	a	a	DET
hassl-3516	48	4	composite	composite	ADJ
hassl-3516	48	5	measure	measure	NOUN
hassl-3516	48	6	of	of	ADP
hassl-3516	48	7	the	the	DET
hassl-3516	48	8	entire	entire	ADJ
hassl-3516	48	9	service	service	NOUN
hassl-3516	48	10	system	system	NOUN
hassl-3516	48	11	and	and	CCONJ
hassl-3516	48	12	its	its	PRON
hassl-3516	48	13	interactions	interaction	NOUN
hassl-3516	48	14	with	with	ADP
hassl-3516	48	15	the	the	DET
hassl-3516	48	16	customers	customer	NOUN
hassl-3516	48	17	,	,	PUNCT
hassl-3516	48	18	which	which	PRON
hassl-3516	48	19	involves	involve	VERB
hassl-3516	48	20	the	the	DET
hassl-3516	48	21	service	service	NOUN
hassl-3516	48	22	environment	environment	NOUN
hassl-3516	48	23	,	,	PUNCT
hassl-3516	48	24	facilities	facility	NOUN
hassl-3516	48	25	,	,	PUNCT
hassl-3516	48	26	equipment	equipment	NOUN
hassl-3516	48	27	,	,	PUNCT
hassl-3516	48	28	and	and	CCONJ
hassl-3516	48	29	the	the	DET
hassl-3516	48	30	contact	contact	NOUN
hassl-3516	48	31	staff	staff	NOUN
hassl-3516	48	32	of	of	ADP
hassl-3516	48	33	the	the	DET
hassl-3516	48	34	organization	organization	NOUN
hassl-3516	48	35	(	(	PUNCT
hassl-3516	48	36	prasad	prasad	PROPN
hassl-3516	48	37	et	et	PROPN
hassl-3516	48	38	al	al	PROPN
hassl-3516	48	39	.	.	PROPN
hassl-3516	48	40	,	,	PUNCT
hassl-3516	48	41	2014	2014	NUM
hassl-3516	48	42	)	)	PUNCT
hassl-3516	48	43	.	.	PUNCT
hassl-3516	49	1	many	many	ADJ
hassl-3516	49	2	researchers	researcher	NOUN
hassl-3516	49	3	,	,	PUNCT
hassl-3516	49	4	such	such	ADJ
hassl-3516	49	5	as	as	ADP
hassl-3516	49	6	khatoon	khatoon	NOUN
hassl-3516	49	7	et	et	PROPN
hassl-3516	49	8	al	al	PROPN
hassl-3516	49	9	.	.	PROPN
hassl-3516	49	10	(	(	PUNCT
hassl-3516	49	11	2020	2020	NUM
hassl-3516	49	12	)	)	PUNCT
hassl-3516	49	13	,	,	PUNCT
hassl-3516	49	14	parasuraman	parasuraman	NOUN
hassl-3516	49	15	et	et	PROPN
hassl-3516	49	16	al	al	PROPN
hassl-3516	49	17	.	.	PROPN
hassl-3516	49	18	(	(	PUNCT
hassl-3516	49	19	1985	1985	NUM
hassl-3516	49	20	)	)	PUNCT
hassl-3516	49	21	,	,	PUNCT
hassl-3516	49	22	and	and	CCONJ
hassl-3516	49	23	parasuraman	parasuraman	NOUN
hassl-3516	49	24	,	,	PUNCT
hassl-3516	49	25	zeithaml	zeithaml	PROPN
hassl-3516	49	26	,	,	PUNCT
hassl-3516	49	27	and	and	CCONJ
hassl-3516	49	28	berry	berry	NOUN
hassl-3516	49	29	(	(	PUNCT
hassl-3516	49	30	1988	1988	NUM
hassl-3516	49	31	)	)	PUNCT
hassl-3516	49	32	,	,	PUNCT
hassl-3516	49	33	have	have	AUX
hassl-3516	49	34	defined	define	VERB
hassl-3516	49	35	service	service	NOUN
hassl-3516	49	36	quality	quality	NOUN
hassl-3516	49	37	as	as	ADP
hassl-3516	49	38	meeting	meeting	NOUN
hassl-3516	49	39	or	or	CCONJ
hassl-3516	49	40	surpassing	surpass	VERB
hassl-3516	49	41	the	the	DET
hassl-3516	49	42	customer	customer	NOUN
hassl-3516	49	43	’s	’s	PART
hassl-3516	49	44	expectations	expectation	NOUN
hassl-3516	49	45	.	.	PUNCT
hassl-3516	50	1	parasuraman	parasuraman	NOUN
hassl-3516	50	2	et	et	PROPN
hassl-3516	50	3	al	al	PROPN
hassl-3516	50	4	.	.	PROPN
hassl-3516	51	1	(	(	PUNCT
hassl-3516	51	2	1985	1985	NUM
hassl-3516	51	3	)	)	PUNCT
hassl-3516	51	4	proposed	propose	VERB
hassl-3516	51	5	a	a	DET
hassl-3516	51	6	servqual	servqual	ADJ
hassl-3516	51	7	model	model	NOUN
hassl-3516	51	8	that	that	PRON
hassl-3516	51	9	consists	consist	VERB
hassl-3516	51	10	of	of	ADP
hassl-3516	51	11	five	five	NUM
hassl-3516	51	12	dimensions	dimension	NOUN
hassl-3516	51	13	of	of	ADP
hassl-3516	51	14	service	service	NOUN
hassl-3516	51	15	quality	quality	NOUN
hassl-3516	51	16	:	:	PUNCT
hassl-3516	51	17	assurance	assurance	NOUN
hassl-3516	51	18	,	,	PUNCT
hassl-3516	51	19	empathy	empathy	NOUN
hassl-3516	51	20	,	,	PUNCT
hassl-3516	51	21	reliability	reliability	NOUN
hassl-3516	51	22	,	,	PUNCT
hassl-3516	51	23	responsiveness	responsiveness	NOUN
hassl-3516	51	24	,	,	PUNCT
hassl-3516	51	25	and	and	CCONJ
hassl-3516	51	26	tangibles	tangible	NOUN
hassl-3516	51	27	.	.	PUNCT
hassl-3516	52	1	assurance	assurance	NOUN
hassl-3516	52	2	means	mean	VERB
hassl-3516	52	3	the	the	DET
hassl-3516	52	4	knowledge	knowledge	NOUN
hassl-3516	52	5	and	and	CCONJ
hassl-3516	52	6	courtesy	courtesy	NOUN
hassl-3516	52	7	of	of	ADP
hassl-3516	52	8	employees	employee	NOUN
hassl-3516	52	9	and	and	CCONJ
hassl-3516	52	10	their	their	PRON
hassl-3516	52	11	ability	ability	NOUN
hassl-3516	52	12	to	to	PART
hassl-3516	52	13	inspire	inspire	VERB
hassl-3516	52	14	trust	trust	NOUN
hassl-3516	52	15	and	and	CCONJ
hassl-3516	52	16	confidence	confidence	NOUN
hassl-3516	52	17	.	.	PUNCT
hassl-3516	53	1	empathy	empathy	NOUN
hassl-3516	53	2	refers	refer	VERB
hassl-3516	53	3	to	to	ADP
hassl-3516	53	4	the	the	DET
hassl-3516	53	5	act	act	NOUN
hassl-3516	53	6	of	of	ADP
hassl-3516	53	7	delivering	deliver	VERB
hassl-3516	53	8	compassionate	compassionate	ADJ
hassl-3516	53	9	and	and	CCONJ
hassl-3516	53	10	individualized	individualized	ADJ
hassl-3516	53	11	care	care	NOUN
hassl-3516	53	12	to	to	ADP
hassl-3516	53	13	clients	client	NOUN
hassl-3516	53	14	.	.	PUNCT
hassl-3516	54	1	reliability	reliability	NOUN
hassl-3516	54	2	refers	refer	VERB
hassl-3516	54	3	to	to	ADP
hassl-3516	54	4	the	the	DET
hassl-3516	54	5	ability	ability	NOUN
hassl-3516	54	6	to	to	PART
hassl-3516	54	7	consistently	consistently	ADV
hassl-3516	54	8	and	and	CCONJ
hassl-3516	54	9	precisely	precisely	ADV
hassl-3516	54	10	deliver	deliver	VERB
hassl-3516	54	11	the	the	DET
hassl-3516	54	12	committed	committed	ADJ
hassl-3516	54	13	service	service	NOUN
hassl-3516	54	14	.	.	PUNCT
hassl-3516	55	1	responsiveness	responsiveness	NOUN
hassl-3516	55	2	refers	refer	VERB
hassl-3516	55	3	to	to	ADP
hassl-3516	55	4	the	the	DET
hassl-3516	55	5	inclination	inclination	NOUN
hassl-3516	55	6	to	to	PART
hassl-3516	55	7	assist	assist	VERB
hassl-3516	55	8	clients	client	NOUN
hassl-3516	55	9	and	and	CCONJ
hassl-3516	55	10	del	del	X
hassl-3516	55	11	iver	iver	PROPN
hassl-3516	55	12	timely	timely	PROPN
hassl-3516	55	13	service	service	NOUN
hassl-3516	55	14	.	.	PUNCT
hassl-3516	56	1	tangibles	tangible	NOUN
hassl-3516	56	2	mean	mean	VERB
hassl-3516	56	3	the	the	DET
hassl-3516	56	4	appearance	appearance	NOUN
hassl-3516	56	5	of	of	ADP
hassl-3516	56	6	physical	physical	ADJ
hassl-3516	56	7	facilities	facility	NOUN
hassl-3516	56	8	,	,	PUNCT
hassl-3516	56	9	equipment	equipment	NOUN
hassl-3516	56	10	,	,	PUNCT
hassl-3516	56	11	personnel	personnel	NOUN
hassl-3516	56	12	,	,	PUNCT
hassl-3516	56	13	and	and	CCONJ
hassl-3516	56	14	communication	communication	NOUN
hassl-3516	56	15	materials	material	NOUN
hassl-3516	56	16	(	(	PUNCT
hassl-3516	56	17	williams	williams	PROPN
hassl-3516	56	18	,	,	PUNCT
hassl-3516	56	19	1998	1998	NUM
hassl-3516	56	20	)	)	PUNCT
hassl-3516	56	21	.	.	PUNCT
hassl-3516	57	1	the	the	DET
hassl-3516	57	2	contextualized	contextualize	VERB
hassl-3516	57	3	servqual	servqual	ADJ
hassl-3516	57	4	model	model	NOUN
hassl-3516	57	5	includes	include	VERB
hassl-3516	57	6	an	an	DET
hassl-3516	57	7	‘	'	PUNCT
hassl-3516	57	8	expectation	expectation	NOUN
hassl-3516	57	9	’	'	PUNCT
hassl-3516	57	10	dimension	dimension	NOUN
hassl-3516	57	11	that	that	PRON
hassl-3516	57	12	captures	capture	VERB
hassl-3516	57	13	the	the	DET
hassl-3516	57	14	customers	customer	NOUN
hassl-3516	57	15	’	’	PART
hassl-3516	57	16	quality	quality	NOUN
hassl-3516	57	17	standards	standard	NOUN
hassl-3516	57	18	,	,	PUNCT
hassl-3516	57	19	brand	brand	NOUN
hassl-3516	57	20	standards	standard	NOUN
hassl-3516	57	21	,	,	PUNCT
hassl-3516	57	22	and	and	CCONJ
hassl-3516	57	23	experience	experience	NOUN
hassl-3516	57	24	-	-	PUNCT
hassl-3516	57	25	based	base	VERB
hassl-3516	57	26	norms	norm	NOUN
hassl-3516	57	27	,	,	PUNCT
hassl-3516	57	28	which	which	PRON
hassl-3516	57	29	was	be	AUX
hassl-3516	57	30	added	add	VERB
hassl-3516	57	31	through	through	ADP
hassl-3516	57	32	a	a	DET
hassl-3516	57	33	modified	modify	VERB
hassl-3516	57	34	delphi	delphi	NOUN
hassl-3516	57	35	technique	technique	NOUN
hassl-3516	57	36	.	.	PUNCT
hassl-3516	58	1	according	accord	VERB
hassl-3516	58	2	to	to	ADP
hassl-3516	58	3	the	the	DET
hassl-3516	58	4	literature	literature	NOUN
hassl-3516	58	5	,	,	PUNCT
hassl-3516	58	6	customer	customer	NOUN
hassl-3516	58	7	satisfaction	satisfaction	NOUN
hassl-3516	58	8	refers	refer	VERB
hassl-3516	58	9	to	to	ADP
hassl-3516	58	10	consumers	consumer	NOUN
hassl-3516	58	11	'	'	PART
hassl-3516	58	12	post	post	ADJ
hassl-3516	58	13	-	-	ADJ
hassl-3516	58	14	consumptive	consumptive	ADJ
hassl-3516	58	15	assessments	assessment	NOUN
hassl-3516	58	16	of	of	ADP
hassl-3516	58	17	particular	particular	ADJ
hassl-3516	58	18	goods	good	NOUN
hassl-3516	58	19	or	or	CCONJ
hassl-3516	58	20	services	service	NOUN
hassl-3516	58	21	.	.	PUNCT
hassl-3516	59	1	the	the	DET
hassl-3516	59	2	expectancy	expectancy	NOUN
hassl-3516	59	3	disconfirmation	disconfirmation	NOUN
hassl-3516	59	4	paradigm	paradigm	NOUN
hassl-3516	59	5	of	of	ADP
hassl-3516	59	6	oliver	oliver	PROPN
hassl-3516	59	7	(	(	PUNCT
hassl-3516	59	8	1980	1980	NUM
hassl-3516	59	9	)	)	PUNCT
hassl-3516	59	10	compared	compare	VERB
hassl-3516	59	11	the	the	DET
hassl-3516	59	12	perceived	perceive	VERB
hassl-3516	59	13	performance	performance	NOUN
hassl-3516	59	14	of	of	ADP
hassl-3516	59	15	a	a	DET
hassl-3516	59	16	product	product	NOUN
hassl-3516	59	17	or	or	CCONJ
hassl-3516	59	18	service	service	NOUN
hassl-3516	59	19	to	to	ADP
hassl-3516	59	20	the	the	DET
hassl-3516	59	21	customer	customer	NOUN
hassl-3516	59	22	’s	’s	PART
hassl-3516	59	23	expectations	expectation	NOUN
hassl-3516	59	24	to	to	PART
hassl-3516	59	25	measure	measure	VERB
hassl-3516	59	26	their	their	PRON
hassl-3516	59	27	satisfaction	satisfaction	NOUN
hassl-3516	59	28	.	.	PUNCT
hassl-3516	60	1	hence	hence	ADV
hassl-3516	60	2	,	,	PUNCT
hassl-3516	60	3	the	the	DET
hassl-3516	60	4	gap	gap	NOUN
hassl-3516	60	5	between	between	ADP
hassl-3516	60	6	performance	performance	NOUN
hassl-3516	60	7	and	and	CCONJ
hassl-3516	60	8	expectations	expectation	NOUN
hassl-3516	60	9	statistically	statistically	ADV
hassl-3516	60	10	determines	determine	VERB
hassl-3516	60	11	the	the	DET
hassl-3516	60	12	customers	customer	NOUN
hassl-3516	60	13	'	'	PART
hassl-3516	60	14	satisfaction	satisfaction	NOUN
hassl-3516	60	15	.	.	PUNCT
hassl-3516	61	1	bello	bello	PROPN
hassl-3516	61	2	et	et	PROPN
hassl-3516	61	3	al	al	PROPN
hassl-3516	61	4	.	.	PROPN
hassl-3516	62	1	(	(	PUNCT
hassl-3516	62	2	2017	2017	NUM
hassl-3516	62	3	)	)	PUNCT
hassl-3516	62	4	claimed	claim	VERB
hassl-3516	62	5	,	,	PUNCT
hassl-3516	62	6	"	"	PUNCT
hassl-3516	62	7	if	if	SCONJ
hassl-3516	62	8	the	the	DET
hassl-3516	62	9	perceived	perceive	VERB
hassl-3516	62	10	performance	performance	NOUN
hassl-3516	62	11	is	be	AUX
hassl-3516	62	12	less	less	ADJ
hassl-3516	62	13	than	than	ADP
hassl-3516	62	14	the	the	DET
hassl-3516	62	15	customer	customer	NOUN
hassl-3516	62	16	’s	’s	PART
hassl-3516	62	17	expectations	expectation	NOUN
hassl-3516	62	18	,	,	PUNCT
hassl-3516	62	19	then	then	ADV
hassl-3516	62	20	customer	customer	NOUN
hassl-3516	62	21	is	be	AUX
hassl-3516	62	22	dissatisfied	dissatisfied	ADJ
hassl-3516	62	23	;	;	PUNCT
hassl-3516	63	1	if	if	SCONJ
hassl-3516	63	2	the	the	DET
hassl-3516	63	3	humanities	humanity	NOUN
hassl-3516	63	4	and	and	CCONJ
hassl-3516	63	5	social	social	ADJ
hassl-3516	63	6	sciences	science	NOUN
hassl-3516	63	7	letters	letter	NOUN
hassl-3516	63	8	,	,	PUNCT
hassl-3516	63	9	2023	2023	NUM
hassl-3516	63	10	,	,	PUNCT
hassl-3516	63	11	11(3	11(3	NUM
hassl-3516	63	12	):	):	PUNCT
hassl-3516	63	13	362	362	NUM
hassl-3516	63	14	-	-	SYM
hassl-3516	63	15	376	376	NUM
hassl-3516	63	16	364	364	NUM
hassl-3516	63	17	©	©	PROPN
hassl-3516	63	18	2023	2023	NUM
hassl-3516	63	19	conscientia	conscientia	PROPN
hassl-3516	63	20	beam	beam	PROPN
hassl-3516	63	21	.	.	PUNCT
hassl-3516	64	1	all	all	DET
hassl-3516	64	2	rights	right	NOUN
hassl-3516	64	3	reserved	reserve	VERB
hassl-3516	64	4	.	.	PUNCT
hassl-3516	65	1	perceived	perceive	VERB
hassl-3516	65	2	performance	performance	NOUN
hassl-3516	65	3	is	be	AUX
hassl-3516	65	4	exactly	exactly	ADV
hassl-3516	65	5	equal	equal	ADJ
hassl-3516	65	6	to	to	ADP
hassl-3516	65	7	the	the	DET
hassl-3516	65	8	expectation	expectation	NOUN
hassl-3516	65	9	of	of	ADP
hassl-3516	65	10	the	the	DET
hassl-3516	65	11	customer	customer	NOUN
hassl-3516	65	12	,	,	PUNCT
hassl-3516	65	13	the	the	DET
hassl-3516	65	14	customer	customer	NOUN
hassl-3516	65	15	is	be	AUX
hassl-3516	65	16	satisfied	satisfied	ADJ
hassl-3516	65	17	.	.	PUNCT
hassl-3516	66	1	customers	customer	NOUN
hassl-3516	66	2	are	be	AUX
hassl-3516	66	3	said	say	VERB
hassl-3516	66	4	to	to	PART
hassl-3516	66	5	be	be	AUX
hassl-3516	66	6	extremely	extremely	ADV
hassl-3516	66	7	satisfied	satisfied	ADJ
hassl-3516	66	8	when	when	SCONJ
hassl-3516	66	9	the	the	DET
hassl-3516	66	10	perceived	perceive	VERB
hassl-3516	66	11	performance	performance	NOUN
hassl-3516	66	12	exceeds	exceed	VERB
hassl-3516	66	13	the	the	DET
hassl-3516	66	14	customer	customer	NOUN
hassl-3516	66	15	’s	’s	PART
hassl-3516	66	16	expectation	expectation	NOUN
hassl-3516	66	17	.	.	PUNCT
hassl-3516	66	18	”	"	PUNCT
hassl-3516	67	1	(	(	PUNCT
hassl-3516	67	2	p.	p.	NOUN
hassl-3516	67	3	79	79	NUM
hassl-3516	67	4	)	)	PUNCT
hassl-3516	67	5	.	.	PUNCT
hassl-3516	68	1	therefore	therefore	ADV
hassl-3516	68	2	,	,	PUNCT
hassl-3516	68	3	statistically	statistically	ADV
hassl-3516	68	4	,	,	PUNCT
hassl-3516	68	5	satisfaction	satisfaction	NOUN
hassl-3516	68	6	can	can	AUX
hassl-3516	68	7	be	be	AUX
hassl-3516	68	8	elaborated	elaborate	VERB
hassl-3516	68	9	as	as	ADP
hassl-3516	68	10	the	the	DET
hassl-3516	68	11	following	follow	VERB
hassl-3516	68	12	equation	equation	NOUN
hassl-3516	68	13	:	:	PUNCT
hassl-3516	68	14	dissatisfaction	dissatisfaction	NOUN
hassl-3516	68	15	/	/	SYM
hassl-3516	68	16	disconfirmation	disconfirmation	NOUN
hassl-3516	68	17	(	(	PUNCT
hassl-3516	68	18	-s	-s	NOUN
hassl-3516	68	19	)	)	PUNCT
hassl-3516	68	20	=	=	SYM
hassl-3516	69	1	(	(	PUNCT
hassl-3516	69	2	p	p	X
hassl-3516	69	3	<	<	X
hassl-3516	69	4	e	e	NOUN
hassl-3516	69	5	)	)	PUNCT
hassl-3516	69	6	(	(	PUNCT
hassl-3516	69	7	1	1	X
hassl-3516	69	8	)	)	PUNCT
hassl-3516	69	9	satisfaction	satisfaction	NOUN
hassl-3516	69	10	(	(	PUNCT
hassl-3516	69	11	s	s	NOUN
hassl-3516	69	12	)	)	PUNCT
hassl-3516	69	13	=	=	SYM
hassl-3516	69	14	(	(	PUNCT
hassl-3516	69	15	p	p	X
hassl-3516	69	16	=	=	SYM
hassl-3516	69	17	e	e	NOUN
hassl-3516	69	18	)	)	PUNCT
hassl-3516	69	19	(	(	PUNCT
hassl-3516	69	20	2	2	X
hassl-3516	69	21	)	)	PUNCT
hassl-3516	69	22	extreme	extreme	ADJ
hassl-3516	69	23	satisfaction	satisfaction	NOUN
hassl-3516	69	24	(	(	PUNCT
hassl-3516	69	25	+	+	NOUN
hassl-3516	69	26	s	s	X
hassl-3516	69	27	)	)	PUNCT
hassl-3516	69	28	=	=	SYM
hassl-3516	69	29	(	(	PUNCT
hassl-3516	69	30	p	p	X
hassl-3516	69	31	>	>	X
hassl-3516	69	32	e	e	NOUN
hassl-3516	69	33	)	)	PUNCT
hassl-3516	69	34	(	(	PUNCT
hassl-3516	69	35	3	3	NUM
hassl-3516	69	36	)	)	PUNCT
hassl-3516	69	37	whereas	whereas	SCONJ
hassl-3516	69	38	p	p	NOUN
hassl-3516	69	39	=	=	NOUN
hassl-3516	69	40	performance	performance	NOUN
hassl-3516	69	41	level	level	NOUN
hassl-3516	69	42	of	of	ADP
hassl-3516	69	43	service	service	NOUN
hassl-3516	69	44	quality	quality	NOUN
hassl-3516	69	45	(	(	PUNCT
hassl-3516	69	46	perceived	perceive	VERB
hassl-3516	69	47	performances	performance	NOUN
hassl-3516	69	48	of	of	ADP
hassl-3516	69	49	the	the	DET
hassl-3516	69	50	customer	customer	NOUN
hassl-3516	69	51	)	)	PUNCT
hassl-3516	69	52	,	,	PUNCT
hassl-3516	69	53	e	e	X
hassl-3516	69	54	=	=	NOUN
hassl-3516	69	55	expectation	expectation	NOUN
hassl-3516	69	56	level	level	NOUN
hassl-3516	69	57	of	of	ADP
hassl-3516	69	58	service	service	NOUN
hassl-3516	69	59	quality	quality	NOUN
hassl-3516	69	60	(	(	PUNCT
hassl-3516	69	61	expectations	expectation	NOUN
hassl-3516	69	62	of	of	ADP
hassl-3516	69	63	the	the	DET
hassl-3516	69	64	customer	customer	NOUN
hassl-3516	69	65	)	)	PUNCT
hassl-3516	69	66	in	in	ADP
hassl-3516	69	67	different	different	ADJ
hassl-3516	69	68	organizational	organizational	ADJ
hassl-3516	69	69	settings	setting	NOUN
hassl-3516	69	70	.	.	PUNCT
hassl-3516	70	1	customers	customer	NOUN
hassl-3516	70	2	can	can	AUX
hassl-3516	70	3	be	be	AUX
hassl-3516	70	4	satisfied	satisfied	ADJ
hassl-3516	70	5	in	in	ADP
hassl-3516	70	6	two	two	NUM
hassl-3516	70	7	ways	way	NOUN
hassl-3516	70	8	:	:	PUNCT
hassl-3516	70	9	by	by	ADP
hassl-3516	70	10	receiving	receive	VERB
hassl-3516	70	11	services	service	NOUN
hassl-3516	70	12	that	that	PRON
hassl-3516	70	13	meet	meet	VERB
hassl-3516	70	14	or	or	CCONJ
hassl-3516	70	15	exceed	exceed	VERB
hassl-3516	70	16	their	their	PRON
hassl-3516	70	17	expectations	expectation	NOUN
hassl-3516	70	18	or	or	CCONJ
hassl-3516	70	19	by	by	ADP
hassl-3516	70	20	receiving	receive	VERB
hassl-3516	70	21	performances	performance	NOUN
hassl-3516	70	22	that	that	PRON
hassl-3516	70	23	match	match	VERB
hassl-3516	70	24	those	those	DET
hassl-3516	70	25	expectations	expectation	NOUN
hassl-3516	70	26	.	.	PUNCT
hassl-3516	71	1	the	the	DET
hassl-3516	71	2	purpose	purpose	NOUN
hassl-3516	71	3	of	of	ADP
hassl-3516	71	4	this	this	DET
hassl-3516	71	5	paper	paper	NOUN
hassl-3516	71	6	was	be	AUX
hassl-3516	71	7	to	to	PART
hassl-3516	71	8	measure	measure	VERB
hassl-3516	71	9	the	the	DET
hassl-3516	71	10	mediating	mediate	VERB
hassl-3516	71	11	effects	effect	NOUN
hassl-3516	71	12	of	of	ADP
hassl-3516	71	13	employees	employee	NOUN
hassl-3516	71	14	’	’	PART
hassl-3516	71	15	education	education	NOUN
hassl-3516	71	16	on	on	ADP
hassl-3516	71	17	service	service	NOUN
hassl-3516	71	18	quality	quality	NOUN
hassl-3516	71	19	and	and	CCONJ
hassl-3516	71	20	customer	customer	NOUN
hassl-3516	71	21	satisfaction	satisfaction	NOUN
hassl-3516	71	22	at	at	ADP
hassl-3516	71	23	the	the	DET
hassl-3516	71	24	resorts	resort	NOUN
hassl-3516	71	25	in	in	ADP
hassl-3516	71	26	nepal	nepal	ADJ
hassl-3516	71	27	.	.	PUNCT
hassl-3516	72	1	the	the	DET
hassl-3516	72	2	researchers	researcher	NOUN
hassl-3516	72	3	believe	believe	VERB
hassl-3516	72	4	the	the	DET
hassl-3516	72	5	worldview	worldview	NOUN
hassl-3516	72	6	of	of	ADP
hassl-3516	72	7	a	a	DET
hassl-3516	72	8	single	single	ADJ
hassl-3516	72	9	reality	reality	NOUN
hassl-3516	72	10	is	be	AUX
hassl-3516	72	11	what	what	PRON
hassl-3516	72	12	allows	allow	VERB
hassl-3516	72	13	them	they	PRON
hassl-3516	72	14	to	to	PART
hassl-3516	72	15	employ	employ	VERB
hassl-3516	72	16	the	the	DET
hassl-3516	72	17	deductive	deductive	ADJ
hassl-3516	72	18	research	research	NOUN
hassl-3516	72	19	approach	approach	NOUN
hassl-3516	72	20	.	.	PUNCT
hassl-3516	73	1	therefore	therefore	ADV
hassl-3516	73	2	,	,	PUNCT
hassl-3516	73	3	three	three	NUM
hassl-3516	73	4	major	major	ADJ
hassl-3516	73	5	variables	variable	NOUN
hassl-3516	73	6	were	be	AUX
hassl-3516	73	7	considered	consider	VERB
hassl-3516	73	8	to	to	PART
hassl-3516	73	9	conduct	conduct	VERB
hassl-3516	73	10	this	this	DET
hassl-3516	73	11	study	study	NOUN
hassl-3516	73	12	.	.	PUNCT
hassl-3516	74	1	service	service	NOUN
hassl-3516	74	2	quality	quality	NOUN
hassl-3516	74	3	was	be	AUX
hassl-3516	74	4	considered	consider	VERB
hassl-3516	74	5	an	an	DET
hassl-3516	74	6	independent	independent	ADJ
hassl-3516	74	7	variable	variable	NOUN
hassl-3516	74	8	,	,	PUNCT
hassl-3516	74	9	customer	customer	NOUN
hassl-3516	74	10	satisfaction	satisfaction	NOUN
hassl-3516	74	11	was	be	AUX
hassl-3516	74	12	dependent	dependent	ADJ
hassl-3516	74	13	variable	variable	NOUN
hassl-3516	74	14	,	,	PUNCT
hassl-3516	74	15	and	and	CCONJ
hassl-3516	74	16	the	the	DET
hassl-3516	74	17	education	education	NOUN
hassl-3516	74	18	status	status	NOUN
hassl-3516	74	19	of	of	ADP
hassl-3516	74	20	the	the	DET
hassl-3516	74	21	resorts	resort	NOUN
hassl-3516	74	22	’	'	PUNCT
hassl-3516	74	23	employees	employee	NOUN
hassl-3516	74	24	was	be	AUX
hassl-3516	74	25	the	the	DET
hassl-3516	74	26	mediating	mediate	VERB
hassl-3516	74	27	variable	variable	NOUN
hassl-3516	74	28	in	in	ADP
hassl-3516	74	29	this	this	DET
hassl-3516	74	30	regard	regard	NOUN
hassl-3516	74	31	.	.	PUNCT
hassl-3516	75	1	2	2	X
hassl-3516	75	2	.	.	X
hassl-3516	75	3	literature	literature	NOUN
hassl-3516	75	4	review	review	PROPN
hassl-3516	75	5	service	service	NOUN
hassl-3516	75	6	providers	provider	NOUN
hassl-3516	75	7	possess	possess	VERB
hassl-3516	75	8	or	or	CCONJ
hassl-3516	75	9	are	be	AUX
hassl-3516	75	10	associated	associate	VERB
hassl-3516	75	11	with	with	ADP
hassl-3516	75	12	service	service	NOUN
hassl-3516	75	13	quality	quality	NOUN
hassl-3516	75	14	,	,	PUNCT
hassl-3516	75	15	whereas	whereas	SCONJ
hassl-3516	75	16	consumers	consumer	NOUN
hassl-3516	75	17	who	who	PRON
hassl-3516	75	18	purchase	purchase	VERB
hassl-3516	75	19	a	a	DET
hassl-3516	75	20	good	good	NOUN
hassl-3516	75	21	or	or	CCONJ
hassl-3516	75	22	service	service	NOUN
hassl-3516	75	23	to	to	PART
hassl-3516	75	24	satisfy	satisfy	VERB
hassl-3516	75	25	a	a	DET
hassl-3516	75	26	desire	desire	NOUN
hassl-3516	75	27	possess	possess	NOUN
hassl-3516	75	28	or	or	CCONJ
hassl-3516	75	29	are	be	AUX
hassl-3516	75	30	associated	associate	VERB
hassl-3516	75	31	with	with	ADP
hassl-3516	75	32	satisfaction	satisfaction	NOUN
hassl-3516	75	33	.	.	PUNCT
hassl-3516	76	1	different	different	ADJ
hassl-3516	76	2	studies	study	NOUN
hassl-3516	76	3	conclude	conclude	VERB
hassl-3516	76	4	their	their	PRON
hassl-3516	76	5	opinions	opinion	NOUN
hassl-3516	76	6	on	on	ADP
hassl-3516	76	7	the	the	DET
hassl-3516	76	8	relationship	relationship	NOUN
hassl-3516	76	9	between	between	ADP
hassl-3516	76	10	service	service	NOUN
hassl-3516	76	11	quality	quality	NOUN
hassl-3516	76	12	and	and	CCONJ
hassl-3516	76	13	customer	customer	NOUN
hassl-3516	76	14	satisfaction	satisfaction	NOUN
hassl-3516	76	15	.	.	PUNCT
hassl-3516	77	1	liljander	liljander	NOUN
hassl-3516	77	2	and	and	CCONJ
hassl-3516	77	3	strandvik	strandvik	ADJ
hassl-3516	77	4	(	(	PUNCT
hassl-3516	77	5	1995	1995	NUM
hassl-3516	77	6	)	)	PUNCT
hassl-3516	77	7	argued	argue	VERB
hassl-3516	77	8	that	that	SCONJ
hassl-3516	77	9	customer	customer	NOUN
hassl-3516	77	10	satisfaction	satisfaction	NOUN
hassl-3516	77	11	and	and	CCONJ
hassl-3516	77	12	quality	quality	NOUN
hassl-3516	77	13	are	be	AUX
hassl-3516	77	14	parallel	parallel	ADJ
hassl-3516	77	15	.	.	PUNCT
hassl-3516	78	1	similarly	similarly	ADV
hassl-3516	78	2	,	,	PUNCT
hassl-3516	78	3	andreassen	andreassen	PROPN
hassl-3516	78	4	(	(	PUNCT
hassl-3516	78	5	2000	2000	NUM
hassl-3516	78	6	)	)	PUNCT
hassl-3516	78	7	stated	state	VERB
hassl-3516	78	8	that	that	SCONJ
hassl-3516	78	9	service	service	NOUN
hassl-3516	78	10	quality	quality	NOUN
hassl-3516	78	11	is	be	AUX
hassl-3516	78	12	crucial	crucial	ADJ
hassl-3516	78	13	to	to	ADP
hassl-3516	78	14	customer	customer	NOUN
hassl-3516	78	15	satisfaction	satisfaction	NOUN
hassl-3516	78	16	.	.	PUNCT
hassl-3516	79	1	in	in	ADP
hassl-3516	79	2	general	general	ADJ
hassl-3516	79	3	,	,	PUNCT
hassl-3516	79	4	the	the	PRON
hassl-3516	79	5	higher	high	ADJ
hassl-3516	79	6	the	the	DET
hassl-3516	79	7	service	service	NOUN
hassl-3516	79	8	quality	quality	NOUN
hassl-3516	79	9	of	of	ADP
hassl-3516	79	10	different	different	ADJ
hassl-3516	79	11	continuums	continuum	NOUN
hassl-3516	79	12	or	or	CCONJ
hassl-3516	79	13	encounters	encounter	NOUN
hassl-3516	79	14	,	,	PUNCT
hassl-3516	79	15	the	the	PRON
hassl-3516	79	16	higher	high	ADJ
hassl-3516	79	17	the	the	DET
hassl-3516	79	18	satisfaction	satisfaction	NOUN
hassl-3516	79	19	of	of	ADP
hassl-3516	79	20	the	the	DET
hassl-3516	79	21	customers	customer	NOUN
hassl-3516	79	22	.	.	PUNCT
hassl-3516	80	1	similarly	similarly	ADV
hassl-3516	80	2	,	,	PUNCT
hassl-3516	80	3	lower	low	ADJ
hassl-3516	80	4	service	service	NOUN
hassl-3516	80	5	quality	quality	NOUN
hassl-3516	80	6	is	be	AUX
hassl-3516	80	7	an	an	DET
hassl-3516	80	8	orientation	orientation	NOUN
hassl-3516	80	9	towards	towards	ADP
hassl-3516	80	10	evils	evil	NOUN
hassl-3516	80	11	for	for	ADP
hassl-3516	80	12	the	the	DET
hassl-3516	80	13	loyalty	loyalty	NOUN
hassl-3516	80	14	and	and	CCONJ
hassl-3516	80	15	brand	brand	NOUN
hassl-3516	80	16	recognition	recognition	NOUN
hassl-3516	80	17	of	of	ADP
hassl-3516	80	18	the	the	DET
hassl-3516	80	19	property	property	NOUN
hassl-3516	80	20	(	(	PUNCT
hassl-3516	80	21	andaleeb	andaleeb	PROPN
hassl-3516	80	22	,	,	PUNCT
hassl-3516	80	23	2001	2001	NUM
hassl-3516	80	24	)	)	PUNCT
hassl-3516	80	25	.	.	PUNCT
hassl-3516	81	1	according	accord	VERB
hassl-3516	81	2	to	to	ADP
hassl-3516	81	3	prasad	prasad	PROPN
hassl-3516	81	4	et	et	PROPN
hassl-3516	81	5	al	al	PROPN
hassl-3516	81	6	.	.	PROPN
hassl-3516	82	1	(	(	PUNCT
hassl-3516	82	2	2014	2014	NUM
hassl-3516	82	3	)	)	PUNCT
hassl-3516	82	4	and	and	CCONJ
hassl-3516	82	5	other	other	ADJ
hassl-3516	82	6	academics	academic	NOUN
hassl-3516	82	7	,	,	PUNCT
hassl-3516	82	8	acquiring	acquire	VERB
hassl-3516	82	9	new	new	ADJ
hassl-3516	82	10	customers	customer	NOUN
hassl-3516	82	11	costs	cost	VERB
hassl-3516	82	12	around	around	ADV
hassl-3516	82	13	five	five	NUM
hassl-3516	82	14	times	time	NOUN
hassl-3516	82	15	as	as	ADV
hassl-3516	82	16	much	much	ADJ
hassl-3516	82	17	in	in	ADP
hassl-3516	82	18	terms	term	NOUN
hassl-3516	82	19	of	of	ADP
hassl-3516	82	20	money	money	NOUN
hassl-3516	82	21	,	,	PUNCT
hassl-3516	82	22	resources	resource	NOUN
hassl-3516	82	23	,	,	PUNCT
hassl-3516	82	24	and	and	CCONJ
hassl-3516	82	25	time	time	NOUN
hassl-3516	82	26	as	as	ADP
hassl-3516	82	27	retaining	retain	VERB
hassl-3516	82	28	existing	exist	VERB
hassl-3516	82	29	ones	one	NOUN
hassl-3516	82	30	.	.	PUNCT
hassl-3516	83	1	if	if	SCONJ
hassl-3516	83	2	this	this	DET
hassl-3516	83	3	statement	statement	NOUN
hassl-3516	83	4	is	be	AUX
hassl-3516	83	5	accurate	accurate	ADJ
hassl-3516	83	6	,	,	PUNCT
hassl-3516	83	7	customer	customer	NOUN
hassl-3516	83	8	satisfaction	satisfaction	NOUN
hassl-3516	83	9	is	be	AUX
hassl-3516	83	10	the	the	DET
hassl-3516	83	11	heart	heart	NOUN
hassl-3516	83	12	of	of	ADP
hassl-3516	83	13	the	the	DET
hassl-3516	83	14	service	service	NOUN
hassl-3516	83	15	industry	industry	NOUN
hassl-3516	83	16	.	.	PUNCT
hassl-3516	84	1	we	we	PRON
hassl-3516	84	2	are	be	AUX
hassl-3516	84	3	unable	unable	ADJ
hassl-3516	84	4	to	to	PART
hassl-3516	84	5	conceive	conceive	VERB
hassl-3516	84	6	of	of	ADP
hassl-3516	84	7	existence	existence	NOUN
hassl-3516	84	8	without	without	ADP
hassl-3516	84	9	it	it	PRON
hassl-3516	84	10	.	.	PUNCT
hassl-3516	85	1	on	on	ADP
hassl-3516	85	2	the	the	DET
hassl-3516	85	3	other	other	ADJ
hassl-3516	85	4	hand	hand	NOUN
hassl-3516	85	5	,	,	PUNCT
hassl-3516	85	6	a	a	DET
hassl-3516	85	7	positive	positive	ADJ
hassl-3516	85	8	and	and	CCONJ
hassl-3516	85	9	significant	significant	ADJ
hassl-3516	85	10	correlation	correlation	NOUN
hassl-3516	85	11	was	be	AUX
hassl-3516	85	12	identified	identify	VERB
hassl-3516	85	13	by	by	ADP
hassl-3516	85	14	bello	bello	PROPN
hassl-3516	85	15	et	et	PROPN
hassl-3516	85	16	al	al	PROPN
hassl-3516	85	17	.	.	PROPN
hassl-3516	86	1	(	(	PUNCT
hassl-3516	86	2	2017	2017	NUM
hassl-3516	86	3	)	)	PUNCT
hassl-3516	86	4	between	between	ADP
hassl-3516	86	5	service	service	NOUN
hassl-3516	86	6	quality	quality	NOUN
hassl-3516	86	7	and	and	CCONJ
hassl-3516	86	8	customer	customer	NOUN
hassl-3516	86	9	satisfaction	satisfaction	NOUN
hassl-3516	86	10	.	.	PUNCT
hassl-3516	87	1	thus	thus	ADV
hassl-3516	87	2	,	,	PUNCT
hassl-3516	87	3	a	a	DET
hassl-3516	87	4	proper	proper	ADJ
hassl-3516	87	5	understanding	understanding	NOUN
hassl-3516	87	6	and	and	CCONJ
hassl-3516	87	7	extraordinary	extraordinary	ADJ
hassl-3516	87	8	attention	attention	NOUN
hassl-3516	87	9	with	with	ADP
hassl-3516	87	10	a	a	DET
hassl-3516	87	11	high	high	ADJ
hassl-3516	87	12	monetary	monetary	ADJ
hassl-3516	87	13	value	value	NOUN
hassl-3516	87	14	of	of	ADP
hassl-3516	87	15	service	service	NOUN
hassl-3516	87	16	organization	organization	NOUN
hassl-3516	87	17	and	and	CCONJ
hassl-3516	87	18	individualized	individualized	ADJ
hassl-3516	87	19	service	service	NOUN
hassl-3516	87	20	quality	quality	NOUN
hassl-3516	87	21	are	be	AUX
hassl-3516	87	22	essential	essential	ADJ
hassl-3516	87	23	to	to	ADP
hassl-3516	87	24	addressing	address	VERB
hassl-3516	87	25	customer	customer	NOUN
hassl-3516	87	26	satisfaction	satisfaction	NOUN
hassl-3516	87	27	in	in	ADP
hassl-3516	87	28	the	the	DET
hassl-3516	87	29	hospitality	hospitality	NOUN
hassl-3516	87	30	and	and	CCONJ
hassl-3516	87	31	leisure	leisure	NOUN
hassl-3516	87	32	industries	industry	NOUN
hassl-3516	87	33	.	.	PUNCT
hassl-3516	88	1	the	the	DET
hassl-3516	88	2	term	term	NOUN
hassl-3516	88	3	education	education	NOUN
hassl-3516	88	4	has	have	VERB
hassl-3516	88	5	a	a	DET
hassl-3516	88	6	broad	broad	ADJ
hassl-3516	88	7	meaning	meaning	NOUN
hassl-3516	88	8	.	.	PUNCT
hassl-3516	89	1	service	service	NOUN
hassl-3516	89	2	quality	quality	NOUN
hassl-3516	89	3	and	and	CCONJ
hassl-3516	89	4	customer	customer	NOUN
hassl-3516	89	5	satisfaction	satisfaction	NOUN
hassl-3516	89	6	are	be	AUX
hassl-3516	89	7	assessments	assessment	NOUN
hassl-3516	89	8	of	of	ADP
hassl-3516	89	9	the	the	DET
hassl-3516	89	10	total	total	ADJ
hassl-3516	89	11	administered	administer	VERB
hassl-3516	89	12	service	service	NOUN
hassl-3516	89	13	experience	experience	NOUN
hassl-3516	89	14	as	as	ADV
hassl-3516	89	15	well	well	ADV
hassl-3516	89	16	as	as	ADP
hassl-3516	89	17	the	the	DET
hassl-3516	89	18	degree	degree	NOUN
hassl-3516	89	19	of	of	ADP
hassl-3516	89	20	education	education	NOUN
hassl-3516	89	21	(	(	PUNCT
hassl-3516	89	22	empowerment	empowerment	NOUN
hassl-3516	89	23	)	)	PUNCT
hassl-3516	89	24	of	of	ADP
hassl-3516	89	25	employees	employee	NOUN
hassl-3516	89	26	inside	inside	ADP
hassl-3516	89	27	an	an	DET
hassl-3516	89	28	organization	organization	NOUN
hassl-3516	89	29	(	(	PUNCT
hassl-3516	89	30	bello	bello	PROPN
hassl-3516	89	31	&	&	CCONJ
hassl-3516	89	32	bello	bello	PROPN
hassl-3516	89	33	,	,	PUNCT
hassl-3516	89	34	2015	2015	NUM
hassl-3516	89	35	)	)	PUNCT
hassl-3516	89	36	.	.	PUNCT
hassl-3516	90	1	therefore	therefore	ADV
hassl-3516	90	2	,	,	PUNCT
hassl-3516	90	3	the	the	DET
hassl-3516	90	4	employees	employee	NOUN
hassl-3516	90	5	are	be	AUX
hassl-3516	90	6	the	the	DET
hassl-3516	90	7	name	name	NOUN
hassl-3516	90	8	,	,	PUNCT
hassl-3516	90	9	fame	fame	NOUN
hassl-3516	90	10	,	,	PUNCT
hassl-3516	90	11	face	face	NOUN
hassl-3516	90	12	,	,	PUNCT
hassl-3516	90	13	and	and	CCONJ
hassl-3516	90	14	voice	voice	NOUN
hassl-3516	90	15	of	of	ADP
hassl-3516	90	16	the	the	DET
hassl-3516	90	17	organization	organization	NOUN
hassl-3516	90	18	and	and	CCONJ
hassl-3516	90	19	require	require	VERB
hassl-3516	90	20	adequate	adequate	ADJ
hassl-3516	90	21	authority	authority	NOUN
hassl-3516	90	22	to	to	PART
hassl-3516	90	23	make	make	VERB
hassl-3516	90	24	decisions	decision	NOUN
hassl-3516	90	25	on	on	ADP
hassl-3516	90	26	any	any	DET
hassl-3516	90	27	matters	matter	NOUN
hassl-3516	90	28	concerning	concern	VERB
hassl-3516	90	29	service	service	NOUN
hassl-3516	90	30	delivery	delivery	NOUN
hassl-3516	90	31	to	to	ADP
hassl-3516	90	32	customers	customer	NOUN
hassl-3516	90	33	(	(	PUNCT
hassl-3516	90	34	bello	bello	PROPN
hassl-3516	90	35	et	et	PROPN
hassl-3516	90	36	al	al	PROPN
hassl-3516	90	37	.	.	PROPN
hassl-3516	90	38	,	,	PUNCT
hassl-3516	90	39	2017	2017	NUM
hassl-3516	90	40	)	)	PUNCT
hassl-3516	90	41	.	.	PUNCT
hassl-3516	91	1	general	general	ADJ
hassl-3516	91	2	and	and	CCONJ
hassl-3516	91	3	professional	professional	ADJ
hassl-3516	91	4	education	education	NOUN
hassl-3516	91	5	as	as	ADV
hassl-3516	91	6	well	well	ADV
hassl-3516	91	7	as	as	ADP
hassl-3516	91	8	continuous	continuous	ADJ
hassl-3516	91	9	training	training	NOUN
hassl-3516	91	10	for	for	ADP
hassl-3516	91	11	quality	quality	NOUN
hassl-3516	91	12	service	service	NOUN
hassl-3516	91	13	orientation	orientation	NOUN
hassl-3516	91	14	is	be	AUX
hassl-3516	91	15	essential	essential	ADJ
hassl-3516	91	16	to	to	ADP
hassl-3516	91	17	employees	employee	NOUN
hassl-3516	91	18	’	’	PART
hassl-3516	91	19	empowerment	empowerment	NOUN
hassl-3516	91	20	.	.	PUNCT
hassl-3516	92	1	bello	bello	PROPN
hassl-3516	92	2	(	(	PUNCT
hassl-3516	92	3	2012	2012	NUM
hassl-3516	92	4	)	)	PUNCT
hassl-3516	92	5	suggested	suggest	VERB
hassl-3516	92	6	that	that	SCONJ
hassl-3516	92	7	education	education	NOUN
hassl-3516	92	8	and	and	CCONJ
hassl-3516	92	9	training	training	NOUN
hassl-3516	92	10	of	of	ADP
hassl-3516	92	11	employees	employee	NOUN
hassl-3516	92	12	did	do	AUX
hassl-3516	92	13	not	not	PART
hassl-3516	92	14	lead	lead	VERB
hassl-3516	92	15	to	to	ADP
hassl-3516	92	16	customer	customer	NOUN
hassl-3516	92	17	satisfaction	satisfaction	NOUN
hassl-3516	92	18	without	without	ADP
hassl-3516	92	19	providing	provide	VERB
hassl-3516	92	20	excellent	excellent	ADJ
hassl-3516	92	21	services	service	NOUN
hassl-3516	92	22	.	.	PUNCT
hassl-3516	93	1	thus	thus	ADV
hassl-3516	93	2	,	,	PUNCT
hassl-3516	93	3	for	for	ADP
hassl-3516	93	4	service	service	NOUN
hassl-3516	93	5	quality	quality	NOUN
hassl-3516	93	6	,	,	PUNCT
hassl-3516	93	7	education	education	NOUN
hassl-3516	93	8	and	and	CCONJ
hassl-3516	93	9	training	training	NOUN
hassl-3516	93	10	have	have	VERB
hassl-3516	93	11	positive	positive	ADJ
hassl-3516	93	12	and	and	CCONJ
hassl-3516	93	13	significant	significant	ADJ
hassl-3516	93	14	effects	effect	NOUN
hassl-3516	93	15	like	like	ADP
hassl-3516	93	16	service	service	NOUN
hassl-3516	93	17	quality	quality	NOUN
hassl-3516	93	18	and	and	CCONJ
hassl-3516	93	19	customer	customer	NOUN
hassl-3516	93	20	satisfaction	satisfaction	NOUN
hassl-3516	93	21	.	.	PUNCT
hassl-3516	94	1	employee	employee	NOUN
hassl-3516	94	2	education	education	NOUN
hassl-3516	94	3	and	and	CCONJ
hassl-3516	94	4	training	training	NOUN
hassl-3516	94	5	mould	mould	AUX
hassl-3516	94	6	the	the	DET
hassl-3516	94	7	quality	quality	NOUN
hassl-3516	94	8	service	service	NOUN
hassl-3516	94	9	,	,	PUNCT
hassl-3516	94	10	which	which	PRON
hassl-3516	94	11	could	could	AUX
hassl-3516	94	12	lead	lead	VERB
hassl-3516	94	13	to	to	ADP
hassl-3516	94	14	customer	customer	NOUN
hassl-3516	94	15	satisfaction	satisfaction	NOUN
hassl-3516	94	16	(	(	PUNCT
hassl-3516	94	17	bello	bello	PROPN
hassl-3516	94	18	et	et	PROPN
hassl-3516	94	19	al	al	PROPN
hassl-3516	94	20	.	.	PROPN
hassl-3516	94	21	,	,	PUNCT
hassl-3516	94	22	2017	2017	NUM
hassl-3516	94	23	)	)	PUNCT
hassl-3516	94	24	.	.	PUNCT
hassl-3516	95	1	hence	hence	ADV
hassl-3516	95	2	,	,	PUNCT
hassl-3516	95	3	the	the	DET
hassl-3516	95	4	researchers	researcher	NOUN
hassl-3516	95	5	are	be	AUX
hassl-3516	95	6	satisfied	satisfied	ADJ
hassl-3516	95	7	by	by	ADP
hassl-3516	95	8	the	the	DET
hassl-3516	95	9	literature	literature	NOUN
hassl-3516	95	10	to	to	PART
hassl-3516	95	11	argue	argue	VERB
hassl-3516	95	12	that	that	SCONJ
hassl-3516	95	13	education	education	NOUN
hassl-3516	95	14	could	could	AUX
hassl-3516	95	15	have	have	VERB
hassl-3516	95	16	a	a	DET
hassl-3516	95	17	positive	positive	ADJ
hassl-3516	95	18	mediating	mediate	VERB
hassl-3516	95	19	effect	effect	NOUN
hassl-3516	95	20	in	in	ADP
hassl-3516	95	21	various	various	ADJ
hassl-3516	95	22	forms	form	NOUN
hassl-3516	95	23	of	of	ADP
hassl-3516	95	24	organizational	organizational	ADJ
hassl-3516	95	25	settings	setting	NOUN
hassl-3516	95	26	.	.	PUNCT
hassl-3516	96	1	to	to	PART
hassl-3516	96	2	test	test	VERB
hassl-3516	96	3	this	this	DET
hassl-3516	96	4	argument	argument	NOUN
hassl-3516	96	5	,	,	PUNCT
hassl-3516	96	6	this	this	DET
hassl-3516	96	7	research	research	NOUN
hassl-3516	96	8	could	could	AUX
hassl-3516	96	9	be	be	AUX
hassl-3516	96	10	fruitful	fruitful	ADJ
hassl-3516	96	11	in	in	ADP
hassl-3516	96	12	the	the	DET
hassl-3516	96	13	context	context	NOUN
hassl-3516	96	14	of	of	ADP
hassl-3516	96	15	nepali	nepali	ADJ
hassl-3516	96	16	resorts	resort	NOUN
hassl-3516	96	17	.	.	PUNCT
hassl-3516	97	1	3	3	X
hassl-3516	97	2	.	.	X
hassl-3516	97	3	conceptual	conceptual	ADJ
hassl-3516	97	4	framework	framework	NOUN
hassl-3516	97	5	this	this	DET
hassl-3516	97	6	study	study	NOUN
hassl-3516	97	7	adapted	adapt	VERB
hassl-3516	97	8	the	the	DET
hassl-3516	97	9	concept	concept	NOUN
hassl-3516	97	10	from	from	ADP
hassl-3516	97	11	parasuraman	parasuraman	NOUN
hassl-3516	97	12	et	et	PROPN
hassl-3516	97	13	al	al	PROPN
hassl-3516	97	14	.	.	PROPN
hassl-3516	98	1	(	(	PUNCT
hassl-3516	98	2	1985	1985	NUM
hassl-3516	98	3	)	)	PUNCT
hassl-3516	98	4	contextualized	contextualize	VERB
hassl-3516	98	5	servqual	servqual	ADJ
hassl-3516	98	6	model	model	NOUN
hassl-3516	98	7	.	.	PUNCT
hassl-3516	99	1	the	the	DET
hassl-3516	99	2	six	six	NUM
hassl-3516	99	3	contextualized	contextualize	VERB
hassl-3516	99	4	servqual	servqual	ADJ
hassl-3516	99	5	components	component	NOUN
hassl-3516	99	6	were	be	AUX
hassl-3516	99	7	used	use	VERB
hassl-3516	99	8	to	to	PART
hassl-3516	99	9	measure	measure	VERB
hassl-3516	99	10	the	the	DET
hassl-3516	99	11	service	service	NOUN
hassl-3516	99	12	quality	quality	NOUN
hassl-3516	99	13	from	from	ADP
hassl-3516	99	14	the	the	DET
hassl-3516	99	15	perspective	perspective	NOUN
hassl-3516	99	16	of	of	ADP
hassl-3516	99	17	the	the	DET
hassl-3516	99	18	humanities	humanity	NOUN
hassl-3516	99	19	and	and	CCONJ
hassl-3516	99	20	social	social	ADJ
hassl-3516	99	21	sciences	science	NOUN
hassl-3516	99	22	letters	letter	NOUN
hassl-3516	99	23	,	,	PUNCT
hassl-3516	99	24	2023	2023	NUM
hassl-3516	99	25	,	,	PUNCT
hassl-3516	99	26	11(3	11(3	NUM
hassl-3516	99	27	):	):	PUNCT
hassl-3516	99	28	362	362	NUM
hassl-3516	99	29	-	-	SYM
hassl-3516	99	30	376	376	NUM
hassl-3516	99	31	365	365	NUM
hassl-3516	99	32	©	©	PROPN
hassl-3516	99	33	2023	2023	NUM
hassl-3516	99	34	conscientia	conscientia	PROPN
hassl-3516	99	35	beam	beam	PROPN
hassl-3516	99	36	.	.	PUNCT
hassl-3516	100	1	all	all	DET
hassl-3516	100	2	rights	right	NOUN
hassl-3516	100	3	reserved	reserve	VERB
hassl-3516	100	4	.	.	PUNCT
hassl-3516	101	1	resort	resort	NOUN
hassl-3516	101	2	’s	’s	PART
hassl-3516	101	3	employees	employee	NOUN
hassl-3516	101	4	.	.	PUNCT
hassl-3516	102	1	the	the	DET
hassl-3516	102	2	actual	actual	ADJ
hassl-3516	102	3	service	service	NOUN
hassl-3516	102	4	quality	quality	NOUN
hassl-3516	102	5	that	that	PRON
hassl-3516	102	6	was	be	AUX
hassl-3516	102	7	perceived	perceive	VERB
hassl-3516	102	8	by	by	ADP
hassl-3516	102	9	the	the	DET
hassl-3516	102	10	resorts	resort	NOUN
hassl-3516	102	11	’	'	PUNCT
hassl-3516	102	12	customers	customer	NOUN
hassl-3516	102	13	was	be	AUX
hassl-3516	102	14	considered	consider	VERB
hassl-3516	102	15	for	for	ADP
hassl-3516	102	16	the	the	DET
hassl-3516	102	17	customers	customer	NOUN
hassl-3516	102	18	’	'	PUNCT
hassl-3516	102	19	satisfaction	satisfaction	NOUN
hassl-3516	102	20	.	.	PUNCT
hassl-3516	103	1	to	to	PART
hassl-3516	103	2	meet	meet	VERB
hassl-3516	103	3	or	or	CCONJ
hassl-3516	103	4	exceed	exceed	VERB
hassl-3516	103	5	the	the	DET
hassl-3516	103	6	expectations	expectation	NOUN
hassl-3516	103	7	of	of	ADP
hassl-3516	103	8	the	the	DET
hassl-3516	103	9	customers	customer	NOUN
hassl-3516	103	10	on	on	ADP
hassl-3516	103	11	the	the	DET
hassl-3516	103	12	six	six	NUM
hassl-3516	103	13	components	component	NOUN
hassl-3516	103	14	of	of	ADP
hassl-3516	103	15	service	service	NOUN
hassl-3516	103	16	quality	quality	NOUN
hassl-3516	103	17	,	,	PUNCT
hassl-3516	103	18	satisfaction	satisfaction	NOUN
hassl-3516	103	19	was	be	AUX
hassl-3516	103	20	considered	consider	VERB
hassl-3516	103	21	statistically	statistically	ADV
hassl-3516	103	22	as	as	ADP
hassl-3516	103	23	the	the	DET
hassl-3516	103	24	result	result	NOUN
hassl-3516	103	25	of	of	ADP
hassl-3516	103	26	perceived	perceive	VERB
hassl-3516	103	27	performance	performance	NOUN
hassl-3516	103	28	minus	minus	ADP
hassl-3516	103	29	the	the	DET
hassl-3516	103	30	expectations	expectation	NOUN
hassl-3516	103	31	of	of	ADP
hassl-3516	103	32	the	the	DET
hassl-3516	103	33	customers	customer	NOUN
hassl-3516	103	34	.	.	PUNCT
hassl-3516	104	1	the	the	DET
hassl-3516	104	2	employees	employee	NOUN
hassl-3516	104	3	’	’	PART
hassl-3516	104	4	education	education	NOUN
hassl-3516	104	5	status	status	NOUN
hassl-3516	104	6	was	be	AUX
hassl-3516	104	7	used	use	VERB
hassl-3516	104	8	as	as	ADP
hassl-3516	104	9	a	a	DET
hassl-3516	104	10	positive	positive	ADJ
hassl-3516	104	11	mediator	mediator	NOUN
hassl-3516	104	12	between	between	ADP
hassl-3516	104	13	service	service	NOUN
hassl-3516	104	14	quality	quality	NOUN
hassl-3516	104	15	and	and	CCONJ
hassl-3516	104	16	customer	customer	NOUN
hassl-3516	104	17	satisfaction	satisfaction	NOUN
hassl-3516	104	18	at	at	ADP
hassl-3516	104	19	the	the	DET
hassl-3516	104	20	resorts	resort	NOUN
hassl-3516	104	21	.	.	PUNCT
hassl-3516	105	1	if	if	SCONJ
hassl-3516	105	2	all	all	DET
hassl-3516	105	3	components	component	NOUN
hassl-3516	105	4	of	of	ADP
hassl-3516	105	5	service	service	NOUN
hassl-3516	105	6	quality	quality	NOUN
hassl-3516	105	7	were	be	AUX
hassl-3516	105	8	fulfilled	fulfil	VERB
hassl-3516	105	9	with	with	ADP
hassl-3516	105	10	empowered	empower	VERB
hassl-3516	105	11	performance	performance	NOUN
hassl-3516	105	12	(	(	PUNCT
hassl-3516	105	13	employees	employee	NOUN
hassl-3516	105	14	’	’	PART
hassl-3516	105	15	education	education	NOUN
hassl-3516	105	16	)	)	PUNCT
hassl-3516	105	17	as	as	ADP
hassl-3516	105	18	per	per	ADP
hassl-3516	105	19	the	the	DET
hassl-3516	105	20	customer	customer	NOUN
hassl-3516	105	21	’s	’s	PART
hassl-3516	105	22	expectation	expectation	NOUN
hassl-3516	105	23	,	,	PUNCT
hassl-3516	105	24	which	which	PRON
hassl-3516	105	25	was	be	AUX
hassl-3516	105	26	considered	consider	VERB
hassl-3516	105	27	to	to	PART
hassl-3516	105	28	lead	lead	VERB
hassl-3516	105	29	to	to	ADP
hassl-3516	105	30	the	the	DET
hassl-3516	105	31	customer	customer	NOUN
hassl-3516	105	32	’s	’s	PART
hassl-3516	105	33	satisfaction	satisfaction	NOUN
hassl-3516	105	34	,	,	PUNCT
hassl-3516	105	35	which	which	PRON
hassl-3516	105	36	has	have	AUX
hassl-3516	105	37	been	be	AUX
hassl-3516	105	38	presented	present	VERB
hassl-3516	105	39	in	in	ADP
hassl-3516	105	40	the	the	DET
hassl-3516	105	41	figure	figure	NOUN
hassl-3516	105	42	1	1	NUM
hassl-3516	105	43	:	:	PUNCT
hassl-3516	105	44	figure	figure	NOUN
hassl-3516	105	45	1	1	NUM
hassl-3516	105	46	.	.	PUNCT
hassl-3516	105	47	components	component	NOUN
hassl-3516	105	48	of	of	ADP
hassl-3516	105	49	servqual	servqual	ADJ
hassl-3516	105	50	and	and	CCONJ
hassl-3516	105	51	satisfaction	satisfaction	NOUN
hassl-3516	105	52	with	with	ADP
hassl-3516	105	53	employees	employee	NOUN
hassl-3516	105	54	’	’	PART
hassl-3516	105	55	education	education	NOUN
hassl-3516	105	56	.	.	PUNCT
hassl-3516	106	1	the	the	DET
hassl-3516	106	2	tangibility	tangibility	PROPN
hassl-3516	106	3	component	component	NOUN
hassl-3516	106	4	of	of	ADP
hassl-3516	106	5	service	service	NOUN
hassl-3516	106	6	quality	quality	NOUN
hassl-3516	106	7	covers	cover	VERB
hassl-3516	106	8	the	the	DET
hassl-3516	106	9	physical	physical	ADJ
hassl-3516	106	10	aspects	aspect	NOUN
hassl-3516	106	11	of	of	ADP
hassl-3516	106	12	the	the	DET
hassl-3516	106	13	resorts	resort	NOUN
hassl-3516	106	14	,	,	PUNCT
hassl-3516	106	15	such	such	ADJ
hassl-3516	106	16	as	as	ADP
hassl-3516	106	17	the	the	DET
hassl-3516	106	18	facilities	facility	NOUN
hassl-3516	106	19	,	,	PUNCT
hassl-3516	106	20	equipment	equipment	NOUN
hassl-3516	106	21	,	,	PUNCT
hassl-3516	106	22	personnel	personnel	NOUN
hassl-3516	106	23	,	,	PUNCT
hassl-3516	106	24	and	and	CCONJ
hassl-3516	106	25	communication	communication	NOUN
hassl-3516	106	26	materials	material	NOUN
hassl-3516	106	27	.	.	PUNCT
hassl-3516	107	1	the	the	DET
hassl-3516	107	2	reliability	reliability	NOUN
hassl-3516	107	3	component	component	NOUN
hassl-3516	107	4	measures	measure	NOUN
hassl-3516	107	5	how	how	SCONJ
hassl-3516	107	6	well	well	ADV
hassl-3516	107	7	the	the	DET
hassl-3516	107	8	resorts	resort	NOUN
hassl-3516	107	9	can	can	AUX
hassl-3516	107	10	deliver	deliver	VERB
hassl-3516	107	11	the	the	DET
hassl-3516	107	12	service	service	NOUN
hassl-3516	107	13	they	they	PRON
hassl-3516	107	14	promise	promise	VERB
hassl-3516	107	15	in	in	ADP
hassl-3516	107	16	a	a	DET
hassl-3516	107	17	dependable	dependable	ADJ
hassl-3516	107	18	and	and	CCONJ
hassl-3516	107	19	accurate	accurate	ADJ
hassl-3516	107	20	way	way	NOUN
hassl-3516	107	21	.	.	PUNCT
hassl-3516	108	1	the	the	DET
hassl-3516	108	2	responsiv	responsiv	PROPN
hassl-3516	108	3	eness	eness	NOUN
hassl-3516	108	4	component	component	NOUN
hassl-3516	108	5	reflects	reflect	VERB
hassl-3516	108	6	the	the	DET
hassl-3516	108	7	readiness	readiness	NOUN
hassl-3516	108	8	of	of	ADP
hassl-3516	108	9	the	the	DET
hassl-3516	108	10	resorts	resort	NOUN
hassl-3516	108	11	to	to	PART
hassl-3516	108	12	assist	assist	VERB
hassl-3516	108	13	the	the	DET
hassl-3516	108	14	customers	customer	NOUN
hassl-3516	108	15	and	and	CCONJ
hassl-3516	108	16	provide	provide	VERB
hassl-3516	108	17	timely	timely	ADJ
hassl-3516	108	18	service	service	NOUN
hassl-3516	108	19	.	.	PUNCT
hassl-3516	109	1	the	the	DET
hassl-3516	109	2	assurance	assurance	NOUN
hassl-3516	109	3	component	component	NOUN
hassl-3516	109	4	assesses	assess	VERB
hassl-3516	109	5	the	the	DET
hassl-3516	109	6	level	level	NOUN
hassl-3516	109	7	of	of	ADP
hassl-3516	109	8	expertise	expertise	NOUN
hassl-3516	109	9	and	and	CCONJ
hassl-3516	109	10	professionalism	professionalism	NOUN
hassl-3516	109	11	exhibited	exhibit	VERB
hassl-3516	109	12	by	by	ADP
hassl-3516	109	13	personnel	personnel	NOUN
hassl-3516	109	14	,	,	PUNCT
hassl-3516	109	15	as	as	ADV
hassl-3516	109	16	well	well	ADV
hassl-3516	109	17	as	as	ADP
hassl-3516	109	18	their	their	PRON
hassl-3516	109	19	capacity	capacity	NOUN
hassl-3516	109	20	to	to	PART
hassl-3516	109	21	instill	instill	VERB
hassl-3516	109	22	trust	trust	NOUN
hassl-3516	109	23	and	and	CCONJ
hassl-3516	109	24	inspire	inspire	VERB
hassl-3516	109	25	confidence	confidence	NOUN
hassl-3516	109	26	in	in	ADP
hassl-3516	109	27	clients	client	NOUN
hassl-3516	109	28	.	.	PUNCT
hassl-3516	110	1	the	the	DET
hassl-3516	110	2	empathy	empathy	ADJ
hassl-3516	110	3	component	component	NOUN
hassl-3516	110	4	assesses	assesse	NOUN
hassl-3516	110	5	how	how	SCONJ
hassl-3516	110	6	much	much	ADV
hassl-3516	110	7	the	the	DET
hassl-3516	110	8	resorts	resort	NOUN
hassl-3516	110	9	care	care	VERB
hassl-3516	110	10	for	for	ADP
hassl-3516	110	11	and	and	CCONJ
hassl-3516	110	12	give	give	VERB
hassl-3516	110	13	individualized	individualized	ADJ
hassl-3516	110	14	attention	attention	NOUN
hassl-3516	110	15	to	to	ADP
hassl-3516	110	16	their	their	PRON
hassl-3516	110	17	customers	customer	NOUN
hassl-3516	110	18	.	.	PUNCT
hassl-3516	111	1	the	the	DET
hassl-3516	111	2	expectation	expectation	NOUN
hassl-3516	111	3	component	component	NOUN
hassl-3516	111	4	captures	capture	VERB
hassl-3516	111	5	the	the	DET
hassl-3516	111	6	quality	quality	NOUN
hassl-3516	111	7	standards	standard	NOUN
hassl-3516	111	8	,	,	PUNCT
hassl-3516	111	9	brand	brand	NOUN
hassl-3516	111	10	standards	standard	NOUN
hassl-3516	111	11	,	,	PUNCT
hassl-3516	111	12	and	and	CCONJ
hassl-3516	111	13	experience	experience	NOUN
hassl-3516	111	14	-	-	PUNCT
hassl-3516	111	15	based	base	VERB
hassl-3516	111	16	norms	norm	NOUN
hassl-3516	111	17	of	of	ADP
hassl-3516	111	18	the	the	DET
hassl-3516	111	19	customers	customer	NOUN
hassl-3516	111	20	.	.	PUNCT
hassl-3516	112	1	moreover	moreover	ADV
hassl-3516	112	2	,	,	PUNCT
hassl-3516	112	3	the	the	DET
hassl-3516	112	4	education	education	NOUN
hassl-3516	112	5	level	level	NOUN
hassl-3516	112	6	of	of	ADP
hassl-3516	112	7	the	the	DET
hassl-3516	112	8	employees	employee	NOUN
hassl-3516	112	9	is	be	AUX
hassl-3516	112	10	used	use	VERB
hassl-3516	112	11	as	as	ADP
hassl-3516	112	12	a	a	DET
hassl-3516	112	13	mediator	mediator	NOUN
hassl-3516	112	14	between	between	ADP
hassl-3516	112	15	service	service	NOUN
hassl-3516	112	16	quality	quality	NOUN
hassl-3516	112	17	and	and	CCONJ
hassl-3516	112	18	customer	customer	NOUN
hassl-3516	112	19	satisfaction	satisfaction	NOUN
hassl-3516	112	20	at	at	ADP
hassl-3516	112	21	the	the	DET
hassl-3516	112	22	resorts	resort	NOUN
hassl-3516	112	23	.	.	PUNCT
hassl-3516	113	1	4	4	X
hassl-3516	113	2	.	.	X
hassl-3516	113	3	research	research	NOUN
hassl-3516	113	4	question	question	NOUN
hassl-3516	113	5	and	and	CCONJ
hassl-3516	113	6	hypothesis	hypothesis	NOUN
hassl-3516	113	7	rq1	rq1	NOUN
hassl-3516	113	8	:	:	PUNCT
hassl-3516	113	9	to	to	ADP
hassl-3516	113	10	what	what	DET
hassl-3516	113	11	extent	extent	NOUN
hassl-3516	113	12	does	do	AUX
hassl-3516	113	13	the	the	DET
hassl-3516	113	14	employee	employee	NOUN
hassl-3516	113	15	’s	’s	PART
hassl-3516	113	16	education	education	NOUN
hassl-3516	113	17	have	have	VERB
hassl-3516	113	18	a	a	DET
hassl-3516	113	19	mediating	mediate	VERB
hassl-3516	113	20	effect	effect	NOUN
hassl-3516	113	21	on	on	ADP
hassl-3516	113	22	service	service	NOUN
hassl-3516	113	23	quality	quality	NOUN
hassl-3516	113	24	and	and	CCONJ
hassl-3516	113	25	customer	customer	NOUN
hassl-3516	113	26	satisfaction	satisfaction	NOUN
hassl-3516	113	27	in	in	ADP
hassl-3516	113	28	the	the	DET
hassl-3516	113	29	resorts	resort	NOUN
hassl-3516	113	30	of	of	ADP
hassl-3516	113	31	nepal	nepal	NOUN
hassl-3516	113	32	?	?	PUNCT
hassl-3516	114	1	h1	h1	PROPN
hassl-3516	114	2	:	:	PUNCT
hassl-3516	114	3	there	there	PRON
hassl-3516	114	4	is	be	VERB
hassl-3516	114	5	a	a	DET
hassl-3516	114	6	mediating	mediate	VERB
hassl-3516	114	7	effect	effect	NOUN
hassl-3516	114	8	of	of	ADP
hassl-3516	114	9	employees	employee	NOUN
hassl-3516	114	10	’	’	PART
hassl-3516	114	11	education	education	NOUN
hassl-3516	114	12	on	on	ADP
hassl-3516	114	13	the	the	DET
hassl-3516	114	14	relationship	relationship	NOUN
hassl-3516	114	15	between	between	ADP
hassl-3516	114	16	service	service	NOUN
hassl-3516	114	17	quality	quality	NOUN
hassl-3516	114	18	and	and	CCONJ
hassl-3516	114	19	customer	customer	NOUN
hassl-3516	114	20	satisfaction	satisfaction	NOUN
hassl-3516	114	21	in	in	ADP
hassl-3516	114	22	the	the	DET
hassl-3516	114	23	resorts	resort	NOUN
hassl-3516	114	24	of	of	ADP
hassl-3516	114	25	nepal	nepal	NOUN
hassl-3516	114	26	.	.	PUNCT
hassl-3516	115	1	5	5	X
hassl-3516	115	2	.	.	X
hassl-3516	115	3	research	research	NOUN
hassl-3516	115	4	method	method	NOUN
hassl-3516	115	5	5.1	5.1	NUM
hassl-3516	115	6	.	.	PUNCT
hassl-3516	116	1	research	research	NOUN
hassl-3516	116	2	design	design	VERB
hassl-3516	116	3	the	the	DET
hassl-3516	116	4	quantitative	quantitative	ADJ
hassl-3516	116	5	survey	survey	NOUN
hassl-3516	116	6	design	design	NOUN
hassl-3516	116	7	was	be	AUX
hassl-3516	116	8	employed	employ	VERB
hassl-3516	116	9	in	in	ADP
hassl-3516	116	10	this	this	DET
hassl-3516	116	11	research	research	NOUN
hassl-3516	116	12	to	to	PART
hassl-3516	116	13	make	make	VERB
hassl-3516	116	14	statistical	statistical	ADJ
hassl-3516	116	15	inferences	inference	NOUN
hassl-3516	116	16	about	about	ADP
hassl-3516	116	17	the	the	DET
hassl-3516	116	18	total	total	ADJ
hassl-3516	116	19	population	population	NOUN
hassl-3516	116	20	.	.	PUNCT
hassl-3516	117	1	statistical	statistical	ADJ
hassl-3516	117	2	inferences	inference	NOUN
hassl-3516	117	3	strongly	strongly	ADV
hassl-3516	117	4	depend	depend	VERB
hassl-3516	117	5	on	on	ADP
hassl-3516	117	6	the	the	DET
hassl-3516	117	7	survey	survey	NOUN
hassl-3516	117	8	questionnaire	questionnaire	NOUN
hassl-3516	117	9	(	(	PUNCT
hassl-3516	117	10	groves	grove	NOUN
hassl-3516	117	11	et	et	NOUN
hassl-3516	117	12	al	al	PROPN
hassl-3516	117	13	.	.	PROPN
hassl-3516	117	14	,	,	PUNCT
hassl-3516	117	15	2009	2009	NUM
hassl-3516	117	16	)	)	PUNCT
hassl-3516	117	17	.	.	PUNCT
hassl-3516	118	1	data	datum	NOUN
hassl-3516	118	2	are	be	AUX
hassl-3516	118	3	collected	collect	VERB
hassl-3516	118	4	on	on	ADP
hassl-3516	118	5	quantitative	quantitative	ADJ
hassl-3516	118	6	scales	scale	NOUN
hassl-3516	118	7	and	and	CCONJ
hassl-3516	118	8	analyzed	analyze	VERB
hassl-3516	118	9	using	use	VERB
hassl-3516	118	10	statistical	statistical	ADJ
hassl-3516	118	11	tools	tool	NOUN
hassl-3516	118	12	,	,	PUNCT
hassl-3516	118	13	and	and	CCONJ
hassl-3516	118	14	also	also	ADV
hassl-3516	118	15	hypothesis	hypothesis	NOUN
hassl-3516	118	16	is	be	AUX
hassl-3516	118	17	tested	test	VERB
hassl-3516	118	18	for	for	ADP
hassl-3516	118	19	generalizable	generalizable	ADJ
hassl-3516	118	20	findings	finding	NOUN
hassl-3516	118	21	at	at	ADP
hassl-3516	118	22	a	a	DET
hassl-3516	118	23	certain	certain	ADJ
hassl-3516	118	24	level	level	NOUN
hassl-3516	118	25	of	of	ADP
hassl-3516	118	26	significance	significance	NOUN
hassl-3516	118	27	.	.	PUNCT
hassl-3516	119	1	5.2	5.2	NUM
hassl-3516	119	2	.	.	PUNCT
hassl-3516	119	3	population	population	NOUN
hassl-3516	119	4	and	and	CCONJ
hassl-3516	119	5	sample	sample	NOUN
hassl-3516	119	6	most	most	ADJ
hassl-3516	119	7	of	of	ADP
hassl-3516	119	8	the	the	DET
hassl-3516	119	9	categorized	categorize	VERB
hassl-3516	119	10	resorts	resort	NOUN
hassl-3516	119	11	(	(	PUNCT
hassl-3516	119	12	81	81	NUM
hassl-3516	119	13	%	%	NOUN
hassl-3516	119	14	)	)	PUNCT
hassl-3516	119	15	are	be	AUX
hassl-3516	119	16	established	establish	VERB
hassl-3516	119	17	in	in	ADP
hassl-3516	119	18	the	the	DET
hassl-3516	119	19	bagmati	bagmati	PROPN
hassl-3516	119	20	province	province	PROPN
hassl-3516	119	21	of	of	ADP
hassl-3516	119	22	nepal	nepal	PROPN
hassl-3516	119	23	(	(	PUNCT
hassl-3516	119	24	department	department	NOUN
hassl-3516	119	25	of	of	ADP
hassl-3516	119	26	tourism	tourism	NOUN
hassl-3516	119	27	,	,	PUNCT
hassl-3516	119	28	2021	2021	NUM
hassl-3516	119	29	)	)	PUNCT
hassl-3516	119	30	.	.	PUNCT
hassl-3516	120	1	therefore	therefore	ADV
hassl-3516	120	2	,	,	PUNCT
hassl-3516	120	3	1320	1320	NUM
hassl-3516	120	4	employees	employee	NOUN
hassl-3516	120	5	working	work	VERB
hassl-3516	120	6	in	in	ADP
hassl-3516	120	7	the	the	DET
hassl-3516	120	8	resorts	resort	NOUN
hassl-3516	120	9	of	of	ADP
hassl-3516	120	10	bagmati	bagmati	PROPN
hassl-3516	120	11	province	province	PROPN
hassl-3516	120	12	(	(	PUNCT
hassl-3516	120	13	department	department	NOUN
hassl-3516	120	14	of	of	ADP
hassl-3516	120	15	tourism	tourism	NOUN
hassl-3516	120	16	,	,	PUNCT
hassl-3516	120	17	2021	2021	NUM
hassl-3516	120	18	)	)	PUNCT
hassl-3516	120	19	are	be	AUX
hassl-3516	120	20	the	the	DET
hassl-3516	120	21	units	unit	NOUN
hassl-3516	120	22	of	of	ADP
hassl-3516	120	23	the	the	DET
hassl-3516	120	24	population	population	NOUN
hassl-3516	120	25	to	to	PART
hassl-3516	120	26	measure	measure	VERB
hassl-3516	120	27	the	the	DET
hassl-3516	120	28	service	service	NOUN
hassl-3516	120	29	quality	quality	NOUN
hassl-3516	120	30	and	and	CCONJ
hassl-3516	120	31	employee	employee	NOUN
hassl-3516	120	32	education	education	NOUN
hassl-3516	120	33	of	of	ADP
hassl-3516	120	34	this	this	DET
hassl-3516	120	35	research	research	NOUN
hassl-3516	120	36	.	.	PUNCT
hassl-3516	121	1	satisfaction	satisfaction	NOUN
hassl-3516	121	2	components	component	NOUN
hassl-3516	121	3	:	:	PUNCT
hassl-3516	121	4	-tangibility	-tangibility	NOUN
hassl-3516	121	5	-reliability	-reliability	PROPN
hassl-3516	121	6	-responsiveness	-responsiveness	ADJ
hassl-3516	121	7	-assurance	-assurance	NOUN
hassl-3516	121	8	-empathy	-empathy	ADJ
hassl-3516	121	9	-expectation	-expectation	NOUN
hassl-3516	121	10	servqual	servqual	ADJ
hassl-3516	121	11	components	component	NOUN
hassl-3516	121	12	:	:	PUNCT
hassl-3516	121	13	-tangibility	-tangibility	NOUN
hassl-3516	121	14	-reliability	-reliability	PROPN
hassl-3516	121	15	-responsiveness	-responsiveness	ADJ
hassl-3516	121	16	-assurance	-assurance	NOUN
hassl-3516	121	17	-empathy	-empathy	ADJ
hassl-3516	121	18	-expectation	-expectation	NOUN
hassl-3516	121	19	employees	employee	NOUN
hassl-3516	121	20	’	’	PART
hassl-3516	121	21	education	education	NOUN
hassl-3516	121	22	humanities	humanity	NOUN
hassl-3516	121	23	and	and	CCONJ
hassl-3516	121	24	social	social	ADJ
hassl-3516	121	25	sciences	science	NOUN
hassl-3516	121	26	letters	letter	NOUN
hassl-3516	121	27	,	,	PUNCT
hassl-3516	121	28	2023	2023	NUM
hassl-3516	121	29	,	,	PUNCT
hassl-3516	121	30	11(3	11(3	NUM
hassl-3516	121	31	):	):	PUNCT
hassl-3516	121	32	362	362	NUM
hassl-3516	121	33	-	-	SYM
hassl-3516	121	34	376	376	NUM
hassl-3516	121	35	366	366	NUM
hassl-3516	121	36	©	©	PROPN
hassl-3516	121	37	2023	2023	NUM
hassl-3516	121	38	conscientia	conscientia	PROPN
hassl-3516	121	39	beam	beam	PROPN
hassl-3516	121	40	.	.	PUNCT
hassl-3516	122	1	all	all	DET
hassl-3516	122	2	rights	right	NOUN
hassl-3516	122	3	reserved	reserve	VERB
hassl-3516	122	4	.	.	PUNCT
hassl-3516	123	1	similarly	similarly	ADV
hassl-3516	123	2	,	,	PUNCT
hassl-3516	123	3	the	the	DET
hassl-3516	123	4	number	number	NOUN
hassl-3516	123	5	of	of	ADP
hassl-3516	123	6	guests	guest	NOUN
hassl-3516	123	7	visiting	visit	VERB
hassl-3516	123	8	the	the	DET
hassl-3516	123	9	resorts	resort	NOUN
hassl-3516	123	10	,	,	PUNCT
hassl-3516	123	11	out	out	ADP
hassl-3516	123	12	of	of	ADP
hassl-3516	123	13	those	those	PRON
hassl-3516	123	14	who	who	PRON
hassl-3516	123	15	stay	stay	VERB
hassl-3516	123	16	at	at	ADV
hassl-3516	123	17	least	least	ADV
hassl-3516	123	18	one	one	NUM
hassl-3516	123	19	night	night	NOUN
hassl-3516	123	20	,	,	PUNCT
hassl-3516	123	21	was	be	AUX
hassl-3516	123	22	the	the	DET
hassl-3516	123	23	respondent	respondent	NOUN
hassl-3516	123	24	's	's	PART
hassl-3516	123	25	population	population	NOUN
hassl-3516	123	26	to	to	PART
hassl-3516	123	27	measure	measure	VERB
hassl-3516	123	28	the	the	DET
hassl-3516	123	29	customer	customer	NOUN
hassl-3516	123	30	satisfaction	satisfaction	NOUN
hassl-3516	123	31	of	of	ADP
hassl-3516	123	32	the	the	DET
hassl-3516	123	33	resorts	resort	NOUN
hassl-3516	123	34	.	.	PUNCT
hassl-3516	124	1	the	the	DET
hassl-3516	124	2	sample	sample	NOUN
hassl-3516	124	3	for	for	ADP
hassl-3516	124	4	the	the	DET
hassl-3516	124	5	study	study	NOUN
hassl-3516	124	6	was	be	AUX
hassl-3516	124	7	collected	collect	VERB
hassl-3516	124	8	from	from	ADP
hassl-3516	124	9	303	303	NUM
hassl-3516	124	10	respondent	respondent	NOUN
hassl-3516	124	11	employees	employee	NOUN
hassl-3516	124	12	,	,	PUNCT
hassl-3516	124	13	and	and	CCONJ
hassl-3516	124	14	303	303	NUM
hassl-3516	124	15	respondent	respondent	NOUN
hassl-3516	124	16	customers	customer	NOUN
hassl-3516	124	17	of	of	ADP
hassl-3516	124	18	different	different	ADJ
hassl-3516	124	19	resorts	resort	NOUN
hassl-3516	124	20	were	be	AUX
hassl-3516	124	21	selected	select	VERB
hassl-3516	124	22	through	through	ADP
hassl-3516	124	23	a	a	DET
hassl-3516	124	24	random	random	ADJ
hassl-3516	124	25	sampling	sampling	NOUN
hassl-3516	124	26	method	method	NOUN
hassl-3516	124	27	.	.	PUNCT
hassl-3516	125	1	5.3	5.3	NUM
hassl-3516	125	2	.	.	PUNCT
hassl-3516	126	1	sources	source	NOUN
hassl-3516	126	2	of	of	ADP
hassl-3516	126	3	data	datum	NOUN
hassl-3516	126	4	primary	primary	ADJ
hassl-3516	126	5	data	datum	NOUN
hassl-3516	126	6	was	be	AUX
hassl-3516	126	7	collected	collect	VERB
hassl-3516	126	8	using	use	VERB
hassl-3516	126	9	structured	structured	ADJ
hassl-3516	126	10	survey	survey	NOUN
hassl-3516	126	11	questionnaires	questionnaire	NOUN
hassl-3516	126	12	through	through	ADP
hassl-3516	126	13	google	google	PROPN
hassl-3516	126	14	forms	form	NOUN
hassl-3516	126	15	.	.	PUNCT
hassl-3516	127	1	similarly	similarly	ADV
hassl-3516	127	2	,	,	PUNCT
hassl-3516	127	3	secondary	secondary	ADJ
hassl-3516	127	4	data	datum	NOUN
hassl-3516	127	5	were	be	AUX
hassl-3516	127	6	used	use	VERB
hassl-3516	127	7	for	for	ADP
hassl-3516	127	8	the	the	DET
hassl-3516	127	9	different	different	ADJ
hassl-3516	127	10	related	related	ADJ
hassl-3516	127	11	documents	document	NOUN
hassl-3516	127	12	and	and	CCONJ
hassl-3516	127	13	relevant	relevant	ADJ
hassl-3516	127	14	literature	literature	NOUN
hassl-3516	127	15	.	.	PUNCT
hassl-3516	128	1	the	the	DET
hassl-3516	128	2	variables	variable	NOUN
hassl-3516	128	3	of	of	ADP
hassl-3516	128	4	this	this	DET
hassl-3516	128	5	study	study	NOUN
hassl-3516	128	6	were	be	AUX
hassl-3516	128	7	measured	measure	VERB
hassl-3516	128	8	by	by	ADP
hassl-3516	128	9	analyzing	analyze	VERB
hassl-3516	128	10	the	the	DET
hassl-3516	128	11	contextualized	contextualize	VERB
hassl-3516	128	12	servqual	servqual	ADJ
hassl-3516	128	13	instrument	instrument	NOUN
hassl-3516	128	14	’s	’s	PART
hassl-3516	128	15	question	question	NOUN
hassl-3516	128	16	statement	statement	NOUN
hassl-3516	128	17	,	,	PUNCT
hassl-3516	128	18	which	which	PRON
hassl-3516	128	19	was	be	AUX
hassl-3516	128	20	constructed	construct	VERB
hassl-3516	128	21	using	use	VERB
hassl-3516	128	22	the	the	DET
hassl-3516	128	23	modified	modified	ADJ
hassl-3516	128	24	delphi	delphi	NOUN
hassl-3516	128	25	technique	technique	NOUN
hassl-3516	128	26	using	use	VERB
hassl-3516	128	27	10	10	NUM
hassl-3516	128	28	anonymous	anonymous	ADJ
hassl-3516	128	29	stakeholders	stakeholder	NOUN
hassl-3516	128	30	and	and	CCONJ
hassl-3516	128	31	experts	expert	NOUN
hassl-3516	128	32	.	.	PUNCT
hassl-3516	129	1	the	the	DET
hassl-3516	129	2	questionnaires	questionnaire	NOUN
hassl-3516	129	3	were	be	AUX
hassl-3516	129	4	distributed	distribute	VERB
hassl-3516	129	5	to	to	ADP
hassl-3516	129	6	the	the	DET
hassl-3516	129	7	respondents	respondent	NOUN
hassl-3516	129	8	through	through	ADP
hassl-3516	129	9	online	online	NOUN
hassl-3516	129	10	.	.	PUNCT
hassl-3516	130	1	5.4	5.4	NUM
hassl-3516	130	2	.	.	PUNCT
hassl-3516	131	1	data	datum	NOUN
hassl-3516	131	2	analysis	analysis	NOUN
hassl-3516	131	3	tools	tool	NOUN
hassl-3516	131	4	the	the	DET
hassl-3516	131	5	data	datum	NOUN
hassl-3516	131	6	were	be	AUX
hassl-3516	131	7	collected	collect	VERB
hassl-3516	131	8	from	from	ADP
hassl-3516	131	9	the	the	DET
hassl-3516	131	10	bagmati	bagmati	PROPN
hassl-3516	131	11	province	province	PROPN
hassl-3516	131	12	of	of	ADP
hassl-3516	131	13	nepal	nepal	NOUN
hassl-3516	131	14	using	use	VERB
hassl-3516	131	15	two	two	NUM
hassl-3516	131	16	sets	set	NOUN
hassl-3516	131	17	of	of	ADP
hassl-3516	131	18	questionnaires	questionnaire	NOUN
hassl-3516	131	19	.	.	PUNCT
hassl-3516	132	1	first	first	ADV
hassl-3516	132	2	is	be	AUX
hassl-3516	132	3	the	the	DET
hassl-3516	132	4	service	service	NOUN
hassl-3516	132	5	quality	quality	NOUN
hassl-3516	132	6	survey	survey	NOUN
hassl-3516	132	7	questionnaire	questionnaire	NOUN
hassl-3516	132	8	(	(	PUNCT
hassl-3516	132	9	qssq	qssq	ADJ
hassl-3516	132	10	)	)	PUNCT
hassl-3516	132	11	used	use	VERB
hassl-3516	132	12	to	to	PART
hassl-3516	132	13	measure	measure	VERB
hassl-3516	132	14	service	service	NOUN
hassl-3516	132	15	quality	quality	NOUN
hassl-3516	132	16	.	.	PUNCT
hassl-3516	133	1	an	an	DET
hassl-3516	133	2	extra	extra	ADJ
hassl-3516	133	3	section	section	NOUN
hassl-3516	133	4	of	of	ADP
hassl-3516	133	5	employees	employee	NOUN
hassl-3516	133	6	’	’	PART
hassl-3516	133	7	demography	demography	NOUN
hassl-3516	133	8	was	be	AUX
hassl-3516	133	9	also	also	ADV
hassl-3516	133	10	included	include	VERB
hassl-3516	133	11	in	in	ADP
hassl-3516	133	12	qssq	qssq	NOUN
hassl-3516	133	13	to	to	PART
hassl-3516	133	14	measure	measure	VERB
hassl-3516	133	15	the	the	DET
hassl-3516	133	16	mediating	mediate	VERB
hassl-3516	133	17	effect	effect	NOUN
hassl-3516	133	18	of	of	ADP
hassl-3516	133	19	education	education	NOUN
hassl-3516	133	20	.	.	PUNCT
hassl-3516	134	1	second	second	ADJ
hassl-3516	134	2	,	,	PUNCT
hassl-3516	134	3	the	the	DET
hassl-3516	134	4	customer	customer	NOUN
hassl-3516	134	5	satisfaction	satisfaction	NOUN
hassl-3516	134	6	survey	survey	NOUN
hassl-3516	134	7	questionnaire	questionnaire	NOUN
hassl-3516	134	8	(	(	PUNCT
hassl-3516	134	9	cssq	cssq	PROPN
hassl-3516	134	10	)	)	PUNCT
hassl-3516	134	11	was	be	AUX
hassl-3516	134	12	used	use	VERB
hassl-3516	134	13	to	to	PART
hassl-3516	134	14	measure	measure	VERB
hassl-3516	134	15	customer	customer	NOUN
hassl-3516	134	16	satisfaction	satisfaction	NOUN
hassl-3516	134	17	.	.	PUNCT
hassl-3516	135	1	6	6	X
hassl-3516	135	2	.	.	X
hassl-3516	135	3	results	result	NOUN
hassl-3516	135	4	and	and	CCONJ
hassl-3516	135	5	discussion	discussion	NOUN
hassl-3516	135	6	6.1	6.1	NUM
hassl-3516	135	7	.	.	PUNCT
hassl-3516	136	1	cronbach	cronbach	PROPN
hassl-3516	136	2	’s	’s	PART
hassl-3516	136	3	alpha	alpha	NOUN
hassl-3516	136	4	the	the	DET
hassl-3516	136	5	study	study	NOUN
hassl-3516	136	6	used	use	VERB
hassl-3516	136	7	cronbach	cronbach	PROPN
hassl-3516	136	8	’s	’s	PART
hassl-3516	136	9	alpha	alpha	NOUN
hassl-3516	136	10	to	to	PART
hassl-3516	136	11	test	test	VERB
hassl-3516	136	12	the	the	DET
hassl-3516	136	13	reliability	reliability	NOUN
hassl-3516	136	14	of	of	ADP
hassl-3516	136	15	the	the	DET
hassl-3516	136	16	questionnaires	questionnaire	NOUN
hassl-3516	136	17	.	.	PUNCT
hassl-3516	137	1	29	29	NUM
hassl-3516	137	2	question	question	NOUN
hassl-3516	137	3	statements	statement	NOUN
hassl-3516	137	4	were	be	AUX
hassl-3516	137	5	used	use	VERB
hassl-3516	137	6	to	to	PART
hassl-3516	137	7	measure	measure	VERB
hassl-3516	137	8	the	the	DET
hassl-3516	137	9	service	service	NOUN
hassl-3516	137	10	quality	quality	NOUN
hassl-3516	137	11	and	and	CCONJ
hassl-3516	137	12	customer	customer	NOUN
hassl-3516	137	13	satisfaction	satisfaction	NOUN
hassl-3516	137	14	.	.	PUNCT
hassl-3516	138	1	more	more	ADJ
hassl-3516	138	2	than	than	ADP
hassl-3516	138	3	10	10	NUM
hassl-3516	138	4	%	%	NOUN
hassl-3516	138	5	(	(	PUNCT
hassl-3516	138	6	31	31	NUM
hassl-3516	138	7	employees	employee	NOUN
hassl-3516	138	8	and	and	CCONJ
hassl-3516	138	9	32	32	NUM
hassl-3516	138	10	customers	customer	NOUN
hassl-3516	138	11	)	)	PUNCT
hassl-3516	138	12	of	of	ADP
hassl-3516	138	13	samples	sample	NOUN
hassl-3516	138	14	were	be	AUX
hassl-3516	138	15	used	use	VERB
hassl-3516	138	16	for	for	ADP
hassl-3516	138	17	the	the	DET
hassl-3516	138	18	pilot	pilot	NOUN
hassl-3516	138	19	test	test	NOUN
hassl-3516	138	20	to	to	PART
hassl-3516	138	21	measure	measure	VERB
hassl-3516	138	22	reliability	reliability	NOUN
hassl-3516	138	23	and	and	CCONJ
hassl-3516	138	24	internal	internal	ADJ
hassl-3516	138	25	consistency	consistency	NOUN
hassl-3516	138	26	.	.	PUNCT
hassl-3516	139	1	for	for	ADP
hassl-3516	139	2	validity	validity	NOUN
hassl-3516	139	3	,	,	PUNCT
hassl-3516	139	4	three	three	NUM
hassl-3516	139	5	stages	stage	NOUN
hassl-3516	139	6	of	of	ADP
hassl-3516	139	7	modified	modified	ADJ
hassl-3516	139	8	delphi	delphi	NOUN
hassl-3516	139	9	technique	technique	NOUN
hassl-3516	139	10	were	be	AUX
hassl-3516	139	11	conducted	conduct	VERB
hassl-3516	139	12	during	during	ADP
hassl-3516	139	13	the	the	DET
hassl-3516	139	14	tool	tool	NOUN
hassl-3516	139	15	construction	construction	NOUN
hassl-3516	139	16	process	process	NOUN
hassl-3516	139	17	.	.	PUNCT
hassl-3516	140	1	to	to	PART
hassl-3516	140	2	assure	assure	VERB
hassl-3516	140	3	reliability	reliability	NOUN
hassl-3516	140	4	and	and	CCONJ
hassl-3516	140	5	internal	internal	ADJ
hassl-3516	140	6	consistency	consistency	NOUN
hassl-3516	140	7	,	,	PUNCT
hassl-3516	140	8	cronbach	cronbach	VERB
hassl-3516	140	9	’s	’s	PART
hassl-3516	140	10	alpha	alpha	NOUN
hassl-3516	140	11	was	be	AUX
hassl-3516	140	12	identified	identify	VERB
hassl-3516	140	13	for	for	ADP
hassl-3516	140	14	all	all	DET
hassl-3516	140	15	components	component	NOUN
hassl-3516	140	16	of	of	ADP
hassl-3516	140	17	service	service	NOUN
hassl-3516	140	18	quality	quality	NOUN
hassl-3516	140	19	and	and	CCONJ
hassl-3516	140	20	customer	customer	NOUN
hassl-3516	140	21	satisfaction	satisfaction	NOUN
hassl-3516	140	22	,	,	PUNCT
hassl-3516	140	23	which	which	PRON
hassl-3516	140	24	are	be	AUX
hassl-3516	140	25	presented	present	VERB
hassl-3516	140	26	in	in	ADP
hassl-3516	140	27	table	table	NOUN
hassl-3516	140	28	1	1	NUM
hassl-3516	140	29	:	:	PUNCT
hassl-3516	140	30	table	table	NOUN
hassl-3516	140	31	1	1	NUM
hassl-3516	140	32	.	.	PUNCT
hassl-3516	141	1	alpha	alpha	NOUN
hassl-3516	141	2	of	of	ADP
hassl-3516	141	3	qssq	qssq	ADJ
hassl-3516	141	4	and	and	CCONJ
hassl-3516	141	5	cssq	cssq	PROPN
hassl-3516	141	6	components	component	NOUN
hassl-3516	141	7	.	.	PUNCT
hassl-3516	142	1	s.n	s.n	PROPN
hassl-3516	142	2	.	.	PROPN
hassl-3516	142	3	components	component	NOUN
hassl-3516	142	4	items	item	NOUN
hassl-3516	142	5	qssq	qssq	ADJ
hassl-3516	142	6	alpha	alpha	PROPN
hassl-3516	142	7	cssq	cssq	PROPN
hassl-3516	142	8	alpha	alpha	NOUN
hassl-3516	142	9	performance	performance	NOUN
hassl-3516	142	10	expectation	expectation	NOUN
hassl-3516	142	11	1	1	NUM
hassl-3516	142	12	.	.	PUNCT
hassl-3516	143	1	tangibility	tangibility	NOUN
hassl-3516	143	2	5	5	NUM
hassl-3516	143	3	0.914	0.914	NUM
hassl-3516	143	4	0.871	0.871	NUM
hassl-3516	143	5	0.913	0.913	NUM
hassl-3516	143	6	2	2	NUM
hassl-3516	143	7	.	.	PUNCT
hassl-3516	143	8	reliability	reliability	NOUN
hassl-3516	143	9	6	6	NUM
hassl-3516	143	10	0.980	0.980	NUM
hassl-3516	143	11	0.897	0.897	NUM
hassl-3516	143	12	0.968	0.968	NUM
hassl-3516	143	13	3	3	NUM
hassl-3516	143	14	.	.	PUNCT
hassl-3516	143	15	responsiveness	responsiveness	NOUN
hassl-3516	143	16	4	4	NUM
hassl-3516	143	17	0.976	0.976	NUM
hassl-3516	143	18	0.765	0.765	NUM
hassl-3516	143	19	0.887	0.887	NUM
hassl-3516	143	20	4	4	NUM
hassl-3516	143	21	.	.	PUNCT
hassl-3516	143	22	assurance	assurance	NOUN
hassl-3516	143	23	4	4	NUM
hassl-3516	143	24	0.937	0.937	NUM
hassl-3516	143	25	0.867	0.867	NUM
hassl-3516	143	26	0.945	0.945	NUM
hassl-3516	143	27	5	5	NUM
hassl-3516	143	28	.	.	PUNCT
hassl-3516	143	29	empathy	empathy	NOUN
hassl-3516	143	30	5	5	NUM
hassl-3516	143	31	0.931	0.931	NUM
hassl-3516	143	32	0.853	0.853	NUM
hassl-3516	143	33	0.878	0.878	NUM
hassl-3516	143	34	6	6	NUM
hassl-3516	143	35	.	.	PUNCT
hassl-3516	143	36	expectation	expectation	NOUN
hassl-3516	143	37	5	5	NUM
hassl-3516	143	38	0.952	0.952	NUM
hassl-3516	143	39	0.717	0.717	NUM
hassl-3516	143	40	0.908	0.908	NUM
hassl-3516	143	41	7	7	NUM
hassl-3516	143	42	.	.	PUNCT
hassl-3516	143	43	entire	entire	ADJ
hassl-3516	143	44	alpha	alpha	NOUN
hassl-3516	143	45	29	29	NUM
hassl-3516	143	46	0.989	0.989	NUM
hassl-3516	143	47	0.954	0.954	NUM
hassl-3516	143	48	0.981	0.981	NUM
hassl-3516	143	49	cronbach	cronbach	NOUN
hassl-3516	143	50	’s	’s	PART
hassl-3516	143	51	alpha	alpha	NOUN
hassl-3516	143	52	of	of	ADP
hassl-3516	143	53	the	the	DET
hassl-3516	143	54	entire	entire	ADJ
hassl-3516	143	55	components	component	NOUN
hassl-3516	143	56	in	in	ADP
hassl-3516	143	57	qssq	qssq	ADJ
hassl-3516	143	58	and	and	CCONJ
hassl-3516	143	59	cssq	cssq	PROPN
hassl-3516	143	60	(	(	PUNCT
hassl-3516	143	61	performance	performance	NOUN
hassl-3516	143	62	and	and	CCONJ
hassl-3516	143	63	expectation	expectation	NOUN
hassl-3516	143	64	)	)	PUNCT
hassl-3516	143	65	showed	show	VERB
hassl-3516	143	66	the	the	DET
hassl-3516	143	67	results	result	NOUN
hassl-3516	143	68	in	in	ADP
hassl-3516	143	69	all	all	DET
hassl-3516	143	70	components	component	NOUN
hassl-3516	143	71	of	of	ADP
hassl-3516	143	72	service	service	NOUN
hassl-3516	143	73	quality	quality	NOUN
hassl-3516	143	74	and	and	CCONJ
hassl-3516	143	75	customer	customer	NOUN
hassl-3516	143	76	satisfaction	satisfaction	NOUN
hassl-3516	143	77	were	be	AUX
hassl-3516	143	78	more	more	ADJ
hassl-3516	143	79	than	than	ADP
hassl-3516	143	80	the	the	DET
hassl-3516	143	81	acceptable	acceptable	ADJ
hassl-3516	143	82	level	level	NOUN
hassl-3516	143	83	(	(	PUNCT
hassl-3516	143	84	α	α	X
hassl-3516	143	85	>	>	X
hassl-3516	143	86	0.70	0.70	NUM
hassl-3516	143	87	)	)	PUNCT
hassl-3516	143	88	that	that	PRON
hassl-3516	143	89	showed	show	VERB
hassl-3516	143	90	qssq	qssq	ADJ
hassl-3516	143	91	and	and	CCONJ
hassl-3516	143	92	cssq	cssq	PROPN
hassl-3516	143	93	were	be	AUX
hassl-3516	143	94	valid	valid	ADJ
hassl-3516	143	95	and	and	CCONJ
hassl-3516	143	96	reliable	reliable	ADJ
hassl-3516	143	97	tools	tool	NOUN
hassl-3516	143	98	(	(	PUNCT
hassl-3516	143	99	george	george	PROPN
hassl-3516	143	100	&	&	CCONJ
hassl-3516	143	101	mallery	mallery	PROPN
hassl-3516	143	102	,	,	PUNCT
hassl-3516	143	103	2003	2003	NUM
hassl-3516	143	104	)	)	PUNCT
hassl-3516	143	105	to	to	PART
hassl-3516	143	106	measure	measure	VERB
hassl-3516	143	107	the	the	DET
hassl-3516	143	108	service	service	NOUN
hassl-3516	143	109	quality	quality	NOUN
hassl-3516	143	110	and	and	CCONJ
hassl-3516	143	111	customer	customer	NOUN
hassl-3516	143	112	satisfaction	satisfaction	NOUN
hassl-3516	143	113	of	of	ADP
hassl-3516	143	114	the	the	DET
hassl-3516	143	115	resorts	resort	NOUN
hassl-3516	143	116	.	.	PUNCT
hassl-3516	144	1	6.2	6.2	NUM
hassl-3516	144	2	.	.	PUNCT
hassl-3516	144	3	respondents	respondent	NOUN
hassl-3516	144	4	’	'	PUNCT
hassl-3516	144	5	profile	profile	VERB
hassl-3516	144	6	6.2.1	6.2.1	NOUN
hassl-3516	144	7	.	.	PUNCT
hassl-3516	145	1	employees	employee	NOUN
hassl-3516	145	2	’	'	PUNCT
hassl-3516	145	3	profile	profile	VERB
hassl-3516	145	4	employees	employee	NOUN
hassl-3516	145	5	working	work	VERB
hassl-3516	145	6	in	in	ADP
hassl-3516	145	7	all	all	DET
hassl-3516	145	8	categorized	categorize	VERB
hassl-3516	145	9	resorts	resort	NOUN
hassl-3516	145	10	in	in	ADP
hassl-3516	145	11	bagmati	bagmati	PROPN
hassl-3516	145	12	province	province	PROPN
hassl-3516	145	13	,	,	PUNCT
hassl-3516	145	14	including	include	VERB
hassl-3516	145	15	luxury	luxury	NOUN
hassl-3516	145	16	,	,	PUNCT
hassl-3516	145	17	deluxe	deluxe	NOUN
hassl-3516	145	18	,	,	PUNCT
hassl-3516	145	19	and	and	CCONJ
hassl-3516	145	20	general	general	ADJ
hassl-3516	145	21	,	,	PUNCT
hassl-3516	145	22	were	be	AUX
hassl-3516	145	23	the	the	DET
hassl-3516	145	24	population	population	NOUN
hassl-3516	145	25	.	.	PUNCT
hassl-3516	146	1	therefore	therefore	ADV
hassl-3516	146	2	,	,	PUNCT
hassl-3516	146	3	303	303	NUM
hassl-3516	146	4	employees	employee	NOUN
hassl-3516	146	5	out	out	ADP
hassl-3516	146	6	of	of	ADP
hassl-3516	146	7	the	the	DET
hassl-3516	146	8	1320	1320	NUM
hassl-3516	146	9	population	population	NOUN
hassl-3516	146	10	were	be	AUX
hassl-3516	146	11	the	the	DET
hassl-3516	146	12	sample	sample	NOUN
hassl-3516	146	13	respondents	respondent	NOUN
hassl-3516	146	14	to	to	ADP
hassl-3516	146	15	this	this	DET
hassl-3516	146	16	study	study	NOUN
hassl-3516	146	17	.	.	PUNCT
hassl-3516	147	1	their	their	PRON
hassl-3516	147	2	demographic	demographic	ADJ
hassl-3516	147	3	profile	profile	NOUN
hassl-3516	147	4	has	have	AUX
hassl-3516	147	5	been	be	AUX
hassl-3516	147	6	presented	present	VERB
hassl-3516	147	7	in	in	ADP
hassl-3516	147	8	table	table	NOUN
hassl-3516	147	9	2	2	NUM
hassl-3516	147	10	:	:	PUNCT
hassl-3516	147	11	humanities	humanity	NOUN
hassl-3516	147	12	and	and	CCONJ
hassl-3516	147	13	social	social	ADJ
hassl-3516	147	14	sciences	science	NOUN
hassl-3516	147	15	letters	letter	NOUN
hassl-3516	147	16	,	,	PUNCT
hassl-3516	147	17	2023	2023	NUM
hassl-3516	147	18	,	,	PUNCT
hassl-3516	147	19	11(3	11(3	NUM
hassl-3516	147	20	):	):	PUNCT
hassl-3516	147	21	362	362	NUM
hassl-3516	147	22	-	-	SYM
hassl-3516	147	23	376	376	NUM
hassl-3516	147	24	367	367	NUM
hassl-3516	147	25	©	©	PROPN
hassl-3516	147	26	2023	2023	NUM
hassl-3516	147	27	conscientia	conscientia	PROPN
hassl-3516	147	28	beam	beam	PROPN
hassl-3516	147	29	.	.	PUNCT
hassl-3516	148	1	all	all	DET
hassl-3516	148	2	rights	right	NOUN
hassl-3516	148	3	reserved	reserve	VERB
hassl-3516	148	4	.	.	PUNCT
hassl-3516	149	1	table	table	NOUN
hassl-3516	149	2	2	2	NUM
hassl-3516	149	3	.	.	PUNCT
hassl-3516	150	1	employees	employee	NOUN
hassl-3516	150	2	’	’	PART
hassl-3516	150	3	demography	demography	NOUN
hassl-3516	150	4	.	.	PUNCT
hassl-3516	151	1	demography	demography	NOUN
hassl-3516	151	2	types	type	NOUN
hassl-3516	151	3	frequency	frequency	NOUN
hassl-3516	151	4	percent	percent	NOUN
hassl-3516	151	5	cumulative	cumulative	ADJ
hassl-3516	151	6	percent	percent	NOUN
hassl-3516	151	7	gender	gender	NOUN
hassl-3516	151	8	male	male	NOUN
hassl-3516	151	9	184	184	NUM
hassl-3516	151	10	60.7	60.7	NUM
hassl-3516	151	11	60.7	60.7	NUM
hassl-3516	151	12	female	female	NOUN
hassl-3516	151	13	119	119	NUM
hassl-3516	151	14	39.3	39.3	NUM
hassl-3516	151	15	100	100	NUM
hassl-3516	151	16	age	age	NOUN
hassl-3516	151	17	up	up	ADP
hassl-3516	151	18	to	to	PART
hassl-3516	151	19	20	20	NUM
hassl-3516	151	20	years	year	NOUN
hassl-3516	151	21	12	12	NUM
hassl-3516	151	22	4.0	4.0	NUM
hassl-3516	151	23	4.0	4.0	NUM
hassl-3516	151	24	21	21	NUM
hassl-3516	151	25	to	to	PART
hassl-3516	151	26	30	30	NUM
hassl-3516	151	27	years	year	NOUN
hassl-3516	151	28	147	147	NUM
hassl-3516	151	29	48.5	48.5	NUM
hassl-3516	151	30	52.5	52.5	NUM
hassl-3516	151	31	31	31	NUM
hassl-3516	151	32	to	to	PART
hassl-3516	151	33	40	40	NUM
hassl-3516	151	34	years	year	NOUN
hassl-3516	151	35	111	111	NUM
hassl-3516	151	36	36.6	36.6	NUM
hassl-3516	151	37	89.1	89.1	NUM
hassl-3516	151	38	above	above	ADP
hassl-3516	151	39	40	40	NUM
hassl-3516	151	40	years	year	NOUN
hassl-3516	151	41	33	33	NUM
hassl-3516	151	42	10.9	10.9	NUM
hassl-3516	151	43	100	100	NUM
hassl-3516	151	44	education	education	NOUN
hassl-3516	151	45	status	status	NOUN
hassl-3516	151	46	illiterate	illiterate	ADJ
hassl-3516	151	47	22	22	NUM
hassl-3516	151	48	7.3	7.3	NUM
hassl-3516	151	49	7.3	7.3	NUM
hassl-3516	151	50	literate	literate	ADJ
hassl-3516	151	51	71	71	NUM
hassl-3516	151	52	23.4	23.4	NUM
hassl-3516	151	53	30.7	30.7	NUM
hassl-3516	151	54	basic	basic	ADJ
hassl-3516	151	55	82	82	NUM
hassl-3516	151	56	27.1	27.1	NUM
hassl-3516	151	57	57.8	57.8	NUM
hassl-3516	151	58	secondary	secondary	ADJ
hassl-3516	151	59	100	100	NUM
hassl-3516	151	60	33.0	33.0	NUM
hassl-3516	151	61	90.8	90.8	NUM
hassl-3516	151	62	higher	high	ADJ
hassl-3516	151	63	education	education	NOUN
hassl-3516	151	64	28	28	NUM
hassl-3516	151	65	9.2	9.2	NUM
hassl-3516	151	66	100	100	NUM
hassl-3516	151	67	experience	experience	NOUN
hassl-3516	151	68	up	up	ADP
hassl-3516	151	69	to	to	ADP
hassl-3516	151	70	one	one	NUM
hassl-3516	151	71	year	year	NOUN
hassl-3516	151	72	26	26	NUM
hassl-3516	151	73	8.6	8.6	NUM
hassl-3516	151	74	8.6	8.6	NUM
hassl-3516	151	75	2	2	NUM
hassl-3516	151	76	to	to	PART
hassl-3516	151	77	5	5	NUM
hassl-3516	151	78	years	year	NOUN
hassl-3516	151	79	140	140	NUM
hassl-3516	151	80	46.2	46.2	NUM
hassl-3516	151	81	54.8	54.8	NUM
hassl-3516	151	82	6	6	NUM
hassl-3516	151	83	to	to	PART
hassl-3516	151	84	10	10	NUM
hassl-3516	151	85	years	year	NOUN
hassl-3516	151	86	93	93	NUM
hassl-3516	151	87	30.7	30.7	NUM
hassl-3516	151	88	85.5	85.5	NUM
hassl-3516	151	89	11	11	NUM
hassl-3516	151	90	to	to	PART
hassl-3516	151	91	15	15	NUM
hassl-3516	151	92	years	year	NOUN
hassl-3516	151	93	26	26	NUM
hassl-3516	151	94	8.6	8.6	NUM
hassl-3516	151	95	94.1	94.1	NUM
hassl-3516	151	96	above	above	ADP
hassl-3516	151	97	15	15	NUM
hassl-3516	151	98	years	year	NOUN
hassl-3516	151	99	18	18	NUM
hassl-3516	151	100	5.9	5.9	NUM
hassl-3516	151	101	100	100	NUM
hassl-3516	151	102	ethnicity	ethnicity	NOUN
hassl-3516	151	103	brahmin	brahmin	NOUN
hassl-3516	151	104	/	/	SYM
hassl-3516	151	105	chhetri	chhetri	VERB
hassl-3516	151	106	110	110	NUM
hassl-3516	151	107	36.3	36.3	NUM
hassl-3516	151	108	36.3	36.3	NUM
hassl-3516	151	109	madeshi	madeshi	NOUN
hassl-3516	151	110	35	35	NUM
hassl-3516	151	111	11.6	11.6	NUM
hassl-3516	151	112	47.9	47.9	NUM
hassl-3516	151	113	janajati	janajati	NOUN
hassl-3516	151	114	112	112	NUM
hassl-3516	151	115	37.0	37.0	NUM
hassl-3516	151	116	84.8	84.8	NUM
hassl-3516	151	117	dalit	dalit	NOUN
hassl-3516	151	118	24	24	NUM
hassl-3516	151	119	7.9	7.9	NUM
hassl-3516	151	120	92.7	92.7	NUM
hassl-3516	151	121	others	other	NOUN
hassl-3516	151	122	22	22	NUM
hassl-3516	151	123	7.3	7.3	NUM
hassl-3516	151	124	100	100	NUM
hassl-3516	151	125	education	education	NOUN
hassl-3516	151	126	type	type	NOUN
hassl-3516	151	127	general	general	ADJ
hassl-3516	151	128	education	education	NOUN
hassl-3516	151	129	248	248	NUM
hassl-3516	151	130	81.8	81.8	NUM
hassl-3516	151	131	81.8	81.8	NUM
hassl-3516	151	132	prof	prof	NOUN
hassl-3516	151	133	.	.	PUNCT
hassl-3516	152	1	education	education	NOUN
hassl-3516	152	2	55	55	NUM
hassl-3516	152	3	18.2	18.2	NUM
hassl-3516	152	4	100	100	NUM
hassl-3516	152	5	professional	professional	ADJ
hassl-3516	152	6	education	education	NOUN
hassl-3516	152	7	10	10	NUM
hassl-3516	152	8	+	+	SYM
hassl-3516	152	9	2	2	NUM
hassl-3516	152	10	degree	degree	NOUN
hassl-3516	152	11	85	85	NUM
hassl-3516	152	12	28.1	28.1	NUM
hassl-3516	152	13	28.1	28.1	NUM
hassl-3516	152	14	bachelor	bachelor	NOUN
hassl-3516	152	15	’s	’s	PART
hassl-3516	152	16	degree	degree	NOUN
hassl-3516	152	17	30	30	NUM
hassl-3516	152	18	9.9	9.9	NUM
hassl-3516	152	19	38.0	38.0	NUM
hassl-3516	152	20	masters	master	NOUN
hassl-3516	152	21	or	or	CCONJ
hassl-3516	152	22	above	above	ADP
hassl-3516	152	23	9	9	NUM
hassl-3516	152	24	3.0	3.0	NUM
hassl-3516	152	25	40.9	40.9	NUM
hassl-3516	152	26	not	not	PART
hassl-3516	152	27	received	receive	VERB
hassl-3516	152	28	179	179	NUM
hassl-3516	152	29	59.1	59.1	NUM
hassl-3516	152	30	100	100	NUM
hassl-3516	152	31	training	training	NOUN
hassl-3516	152	32	duration	duration	NOUN
hassl-3516	152	33	up	up	ADP
hassl-3516	152	34	to	to	ADP
hassl-3516	152	35	one	one	NUM
hassl-3516	152	36	week	week	NOUN
hassl-3516	152	37	54	54	NUM
hassl-3516	152	38	17.8	17.8	NUM
hassl-3516	152	39	17.8	17.8	NUM
hassl-3516	152	40	15	15	NUM
hassl-3516	152	41	days	day	NOUN
hassl-3516	152	42	88	88	NUM
hassl-3516	152	43	29.0	29.0	NUM
hassl-3516	152	44	46.9	46.9	NUM
hassl-3516	152	45	one	one	NUM
hassl-3516	152	46	month	month	NOUN
hassl-3516	152	47	113	113	NUM
hassl-3516	152	48	37.3	37.3	NUM
hassl-3516	152	49	84.2	84.2	NUM
hassl-3516	152	50	three	three	NUM
hassl-3516	152	51	months	month	NOUN
hassl-3516	152	52	30	30	NUM
hassl-3516	152	53	9.9	9.9	NUM
hassl-3516	152	54	94.1	94.1	NUM
hassl-3516	152	55	6	6	NUM
hassl-3516	152	56	months	month	NOUN
hassl-3516	152	57	or	or	CCONJ
hassl-3516	152	58	above	above	ADP
hassl-3516	152	59	18	18	NUM
hassl-3516	152	60	5.9	5.9	NUM
hassl-3516	152	61	100	100	NUM
hassl-3516	152	62	governmental	governmental	ADJ
hassl-3516	152	63	training	training	NOUN
hassl-3516	153	1	yes	yes	INTJ
hassl-3516	153	2	150	150	NUM
hassl-3516	153	3	49.5	49.5	NUM
hassl-3516	153	4	49.5	49.5	NUM
hassl-3516	153	5	no	no	DET
hassl-3516	153	6	153	153	NUM
hassl-3516	153	7	50.5	50.5	NUM
hassl-3516	153	8	100	100	NUM
hassl-3516	153	9	private	private	ADJ
hassl-3516	153	10	/	/	SYM
hassl-3516	153	11	foreign	foreign	ADJ
hassl-3516	153	12	training	training	NOUN
hassl-3516	154	1	yes	yes	INTJ
hassl-3516	154	2	154	154	NUM
hassl-3516	154	3	50.8	50.8	NUM
hassl-3516	154	4	50.8	50.8	NUM
hassl-3516	154	5	no	no	DET
hassl-3516	154	6	149	149	NUM
hassl-3516	154	7	49.2	49.2	NUM
hassl-3516	154	8	100	100	NUM
hassl-3516	154	9	table	table	NOUN
hassl-3516	154	10	2	2	NUM
hassl-3516	154	11	showed	show	VERB
hassl-3516	154	12	that	that	SCONJ
hassl-3516	154	13	most	most	ADJ
hassl-3516	154	14	of	of	ADP
hassl-3516	154	15	the	the	DET
hassl-3516	154	16	service	service	NOUN
hassl-3516	154	17	providers	provider	NOUN
hassl-3516	154	18	were	be	AUX
hassl-3516	154	19	male	male	ADJ
hassl-3516	154	20	and	and	CCONJ
hassl-3516	154	21	young	young	ADJ
hassl-3516	154	22	people	people	NOUN
hassl-3516	154	23	aged	age	VERB
hassl-3516	154	24	21	21	NUM
hassl-3516	154	25	to	to	PART
hassl-3516	154	26	30	30	NUM
hassl-3516	154	27	years	year	NOUN
hassl-3516	154	28	with	with	ADP
hassl-3516	154	29	secondary	secondary	ADJ
hassl-3516	154	30	education	education	NOUN
hassl-3516	154	31	and	and	CCONJ
hassl-3516	154	32	2	2	NUM
hassl-3516	154	33	to	to	PART
hassl-3516	154	34	5	5	NUM
hassl-3516	154	35	years	year	NOUN
hassl-3516	154	36	of	of	ADP
hassl-3516	154	37	working	work	VERB
hassl-3516	154	38	experience	experience	NOUN
hassl-3516	154	39	.	.	PUNCT
hassl-3516	155	1	therefore	therefore	ADV
hassl-3516	155	2	,	,	PUNCT
hassl-3516	155	3	regarding	regard	VERB
hassl-3516	155	4	the	the	DET
hassl-3516	155	5	service	service	NOUN
hassl-3516	155	6	quality	quality	NOUN
hassl-3516	155	7	of	of	ADP
hassl-3516	155	8	the	the	DET
hassl-3516	155	9	resorts	resort	NOUN
hassl-3516	155	10	,	,	PUNCT
hassl-3516	155	11	the	the	DET
hassl-3516	155	12	majority	majority	NOUN
hassl-3516	155	13	of	of	ADP
hassl-3516	155	14	service	service	NOUN
hassl-3516	155	15	quality	quality	NOUN
hassl-3516	155	16	is	be	AUX
hassl-3516	155	17	executed	execute	VERB
hassl-3516	155	18	by	by	ADP
hassl-3516	155	19	the	the	DET
hassl-3516	155	20	young	young	ADJ
hassl-3516	155	21	,	,	PUNCT
hassl-3516	155	22	energetic	energetic	ADJ
hassl-3516	155	23	,	,	PUNCT
hassl-3516	155	24	and	and	CCONJ
hassl-3516	155	25	dynamic	dynamic	ADJ
hassl-3516	155	26	employees	employee	NOUN
hassl-3516	155	27	having	have	VERB
hassl-3516	155	28	at	at	ADV
hassl-3516	155	29	least	least	ADJ
hassl-3516	155	30	a	a	DET
hassl-3516	155	31	secondary	secondary	ADJ
hassl-3516	155	32	level	level	NOUN
hassl-3516	155	33	of	of	ADP
hassl-3516	155	34	education	education	NOUN
hassl-3516	155	35	from	from	ADP
hassl-3516	155	36	the	the	DET
hassl-3516	155	37	janajati	janajati	NOUN
hassl-3516	155	38	ethnic	ethnic	ADJ
hassl-3516	155	39	culture	culture	NOUN
hassl-3516	155	40	of	of	ADP
hassl-3516	155	41	nepal	nepal	PROPN
hassl-3516	155	42	.	.	PUNCT
hassl-3516	156	1	for	for	ADP
hassl-3516	156	2	service	service	NOUN
hassl-3516	156	3	delivery	delivery	NOUN
hassl-3516	156	4	,	,	PUNCT
hassl-3516	156	5	education	education	NOUN
hassl-3516	156	6	and	and	CCONJ
hassl-3516	156	7	literacy	literacy	NOUN
hassl-3516	156	8	are	be	AUX
hassl-3516	156	9	not	not	PART
hassl-3516	156	10	mandatory	mandatory	ADJ
hassl-3516	156	11	.	.	PUNCT
hassl-3516	157	1	intrinsic	intrinsic	ADJ
hassl-3516	157	2	curtsy	curtsy	NOUN
hassl-3516	157	3	and	and	CCONJ
hassl-3516	157	4	values	value	NOUN
hassl-3516	157	5	of	of	ADP
hassl-3516	157	6	hospitality	hospitality	NOUN
hassl-3516	157	7	are	be	AUX
hassl-3516	157	8	an	an	DET
hassl-3516	157	9	inborn	inborn	ADJ
hassl-3516	157	10	gift	gift	NOUN
hassl-3516	157	11	of	of	ADP
hassl-3516	157	12	eastern	eastern	ADJ
hassl-3516	157	13	philosophy	philosophy	NOUN
hassl-3516	157	14	,	,	PUNCT
hassl-3516	157	15	whereas	whereas	SCONJ
hassl-3516	157	16	a	a	DET
hassl-3516	157	17	countable	countable	ADJ
hassl-3516	157	18	number	number	NOUN
hassl-3516	157	19	of	of	ADP
hassl-3516	157	20	illiterate	illiterate	ADJ
hassl-3516	157	21	(	(	PUNCT
hassl-3516	157	22	n	n	NOUN
hassl-3516	157	23	=	=	SYM
hassl-3516	157	24	22	22	NUM
hassl-3516	157	25	,	,	PUNCT
hassl-3516	157	26	7.3	7.3	NUM
hassl-3516	157	27	%	%	NOUN
hassl-3516	157	28	)	)	PUNCT
hassl-3516	157	29	employees	employee	NOUN
hassl-3516	157	30	were	be	AUX
hassl-3516	157	31	also	also	ADV
hassl-3516	157	32	observed	observe	VERB
hassl-3516	157	33	as	as	ADP
hassl-3516	157	34	resort	resort	NOUN
hassl-3516	157	35	service	service	NOUN
hassl-3516	157	36	providers	provider	NOUN
hassl-3516	157	37	.	.	PUNCT
hassl-3516	158	1	as	as	ADP
hassl-3516	158	2	to	to	ADP
hassl-3516	158	3	nepalese	nepalese	ADJ
hassl-3516	158	4	normative	normative	ADJ
hassl-3516	158	5	notions	notion	NOUN
hassl-3516	158	6	and	and	CCONJ
hassl-3516	158	7	values	value	NOUN
hassl-3516	158	8	,	,	PUNCT
hassl-3516	158	9	"	"	PUNCT
hassl-3516	158	10	atithi	atithi	PROPN
hassl-3516	158	11	devo	devo	PROPN
hassl-3516	158	12	bhava	bhava	PROPN
hassl-3516	158	13	,	,	PUNCT
hassl-3516	158	14	"	"	PUNCT
hassl-3516	158	15	or	or	CCONJ
hassl-3516	158	16	"	"	PUNCT
hassl-3516	158	17	the	the	DET
hassl-3516	158	18	courteous	courteous	ADJ
hassl-3516	158	19	and	and	CCONJ
hassl-3516	158	20	generous	generous	ADJ
hassl-3516	158	21	treatment	treatment	NOUN
hassl-3516	158	22	of	of	ADP
hassl-3516	158	23	guests	guest	NOUN
hassl-3516	158	24	or	or	CCONJ
hassl-3516	158	25	customers	customer	NOUN
hassl-3516	158	26	,	,	PUNCT
hassl-3516	158	27	"	"	PUNCT
hassl-3516	158	28	is	be	AUX
hassl-3516	158	29	the	the	DET
hassl-3516	158	30	practice	practice	NOUN
hassl-3516	158	31	of	of	ADP
hassl-3516	158	32	treating	treat	VERB
hassl-3516	158	33	guests	guest	NOUN
hassl-3516	158	34	or	or	CCONJ
hassl-3516	158	35	customers	customer	NOUN
hassl-3516	158	36	as	as	SCONJ
hassl-3516	158	37	though	though	SCONJ
hassl-3516	158	38	they	they	PRON
hassl-3516	158	39	are	be	AUX
hassl-3516	158	40	gods	god	NOUN
hassl-3516	158	41	.	.	PUNCT
hassl-3516	159	1	in	in	ADP
hassl-3516	159	2	overall	overall	ADJ
hassl-3516	159	3	observation	observation	NOUN
hassl-3516	159	4	,	,	PUNCT
hassl-3516	159	5	the	the	DET
hassl-3516	159	6	results	result	NOUN
hassl-3516	159	7	indicated	indicate	VERB
hassl-3516	159	8	that	that	SCONJ
hassl-3516	159	9	the	the	DET
hassl-3516	159	10	resorts	resort	NOUN
hassl-3516	159	11	required	require	VERB
hassl-3516	159	12	young	young	ADJ
hassl-3516	159	13	and	and	CCONJ
hassl-3516	159	14	highly	highly	ADV
hassl-3516	159	15	energized	energized	ADJ
hassl-3516	159	16	employees	employee	NOUN
hassl-3516	159	17	.	.	PUNCT
hassl-3516	160	1	the	the	DET
hassl-3516	160	2	majority	majority	NOUN
hassl-3516	160	3	of	of	ADP
hassl-3516	160	4	the	the	DET
hassl-3516	160	5	employees	employee	NOUN
hassl-3516	160	6	were	be	AUX
hassl-3516	160	7	least	least	ADV
hassl-3516	160	8	experienced	experience	VERB
hassl-3516	160	9	(	(	PUNCT
hassl-3516	160	10	n	n	NOUN
hassl-3516	160	11	=	=	SYM
hassl-3516	160	12	140	140	NUM
hassl-3516	160	13	,	,	PUNCT
hassl-3516	160	14	46.2	46.2	NUM
hassl-3516	160	15	%	%	NOUN
hassl-3516	160	16	)	)	PUNCT
hassl-3516	160	17	,	,	PUNCT
hassl-3516	160	18	and	and	CCONJ
hassl-3516	160	19	the	the	DET
hassl-3516	160	20	least	least	ADJ
hassl-3516	160	21	employees	employee	NOUN
hassl-3516	160	22	were	be	AUX
hassl-3516	160	23	highly	highly	ADV
hassl-3516	160	24	experienced	experienced	ADJ
hassl-3516	160	25	(	(	PUNCT
hassl-3516	160	26	n	n	NOUN
hassl-3516	160	27	=	=	SYM
hassl-3516	160	28	18	18	NUM
hassl-3516	160	29	,	,	PUNCT
hassl-3516	160	30	5.9	5.9	NUM
hassl-3516	160	31	%	%	NOUN
hassl-3516	160	32	)	)	PUNCT
hassl-3516	160	33	.	.	PUNCT
hassl-3516	161	1	similarly	similarly	ADV
hassl-3516	161	2	,	,	PUNCT
hassl-3516	161	3	most	most	ADJ
hassl-3516	161	4	employees	employee	NOUN
hassl-3516	161	5	were	be	AUX
hassl-3516	161	6	generalists	generalist	NOUN
hassl-3516	161	7	(	(	PUNCT
hassl-3516	161	8	n	n	NOUN
hassl-3516	161	9	=	=	SYM
hassl-3516	161	10	248	248	NUM
hassl-3516	161	11	,	,	PUNCT
hassl-3516	161	12	81.8	81.8	NUM
hassl-3516	161	13	%	%	NOUN
hassl-3516	161	14	)	)	PUNCT
hassl-3516	161	15	rather	rather	ADV
hassl-3516	161	16	than	than	ADP
hassl-3516	161	17	specialists	specialist	NOUN
hassl-3516	161	18	(	(	PUNCT
hassl-3516	161	19	n	n	NOUN
hassl-3516	161	20	=	=	SYM
hassl-3516	161	21	55	55	NUM
hassl-3516	161	22	,	,	PUNCT
hassl-3516	161	23	18.2	18.2	NUM
hassl-3516	161	24	%	%	NOUN
hassl-3516	161	25	)	)	PUNCT
hassl-3516	161	26	in	in	ADP
hassl-3516	161	27	the	the	DET
hassl-3516	161	28	hospitality	hospitality	NOUN
hassl-3516	161	29	and	and	CCONJ
hassl-3516	161	30	leisure	leisure	NOUN
hassl-3516	161	31	industry	industry	NOUN
hassl-3516	161	32	.	.	PUNCT
hassl-3516	162	1	among	among	ADP
hassl-3516	162	2	the	the	DET
hassl-3516	162	3	specialists	specialist	NOUN
hassl-3516	162	4	,	,	PUNCT
hassl-3516	162	5	most	most	ADJ
hassl-3516	162	6	employees	employee	NOUN
hassl-3516	162	7	had	have	VERB
hassl-3516	162	8	a	a	DET
hassl-3516	162	9	degree	degree	NOUN
hassl-3516	162	10	of	of	ADP
hassl-3516	162	11	10	10	NUM
hassl-3516	162	12	+	+	NOUN
hassl-3516	162	13	2	2	NUM
hassl-3516	162	14	from	from	ADP
hassl-3516	162	15	professional	professional	ADJ
hassl-3516	162	16	education	education	NOUN
hassl-3516	162	17	.	.	PUNCT
hassl-3516	163	1	as	as	ADP
hassl-3516	163	2	per	per	ADP
hassl-3516	163	3	the	the	DET
hassl-3516	163	4	course	course	NOUN
hassl-3516	163	5	duration	duration	NOUN
hassl-3516	163	6	,	,	PUNCT
hassl-3516	163	7	the	the	DET
hassl-3516	163	8	highest	high	ADJ
hassl-3516	163	9	number	number	NOUN
hassl-3516	163	10	of	of	ADP
hassl-3516	163	11	employees	employee	NOUN
hassl-3516	163	12	(	(	PUNCT
hassl-3516	163	13	n	n	NOUN
hassl-3516	163	14	=	=	SYM
hassl-3516	163	15	113	113	NUM
hassl-3516	163	16	)	)	PUNCT
hassl-3516	163	17	were	be	AUX
hassl-3516	163	18	one	one	NUM
hassl-3516	163	19	-	-	PUNCT
hassl-3516	163	20	monthly	monthly	ADV
hassl-3516	163	21	trained	train	VERB
hassl-3516	163	22	in	in	ADP
hassl-3516	163	23	the	the	DET
hassl-3516	163	24	private	private	ADJ
hassl-3516	163	25	or	or	CCONJ
hassl-3516	163	26	foreign	foreign	ADJ
hassl-3516	163	27	hospitality	hospitality	NOUN
hassl-3516	163	28	and	and	CCONJ
hassl-3516	163	29	leisure	leisure	NOUN
hassl-3516	163	30	industries	industry	NOUN
hassl-3516	163	31	and	and	CCONJ
hassl-3516	163	32	other	other	ADJ
hassl-3516	163	33	professional	professional	ADJ
hassl-3516	163	34	training	training	NOUN
hassl-3516	163	35	institutions	institution	NOUN
hassl-3516	163	36	.	.	PUNCT
hassl-3516	164	1	humanities	humanity	NOUN
hassl-3516	164	2	and	and	CCONJ
hassl-3516	164	3	social	social	ADJ
hassl-3516	164	4	sciences	science	NOUN
hassl-3516	164	5	letters	letter	NOUN
hassl-3516	164	6	,	,	PUNCT
hassl-3516	164	7	2023	2023	NUM
hassl-3516	164	8	,	,	PUNCT
hassl-3516	164	9	11(3	11(3	NUM
hassl-3516	164	10	):	):	PUNCT
hassl-3516	164	11	362	362	NUM
hassl-3516	164	12	-	-	SYM
hassl-3516	164	13	376	376	NUM
hassl-3516	164	14	368	368	NUM
hassl-3516	164	15	©	©	PROPN
hassl-3516	164	16	2023	2023	NUM
hassl-3516	164	17	conscientia	conscientia	PROPN
hassl-3516	164	18	beam	beam	PROPN
hassl-3516	164	19	.	.	PUNCT
hassl-3516	165	1	all	all	DET
hassl-3516	165	2	rights	right	NOUN
hassl-3516	165	3	reserved	reserve	VERB
hassl-3516	165	4	.	.	PUNCT
hassl-3516	166	1	6.2.2	6.2.2	X
hassl-3516	166	2	.	.	PUNCT
hassl-3516	167	1	customers	customer	NOUN
hassl-3516	167	2	’	'	PUNCT
hassl-3516	167	3	profile	profile	VERB
hassl-3516	167	4	a	a	DET
hassl-3516	167	5	total	total	NOUN
hassl-3516	167	6	of	of	ADP
hassl-3516	167	7	303	303	NUM
hassl-3516	167	8	respondents	respondent	NOUN
hassl-3516	167	9	,	,	PUNCT
hassl-3516	167	10	resort	resort	VERB
hassl-3516	167	11	customers	customer	NOUN
hassl-3516	167	12	from	from	ADP
hassl-3516	167	13	bagmati	bagmati	PROPN
hassl-3516	167	14	province	province	PROPN
hassl-3516	167	15	of	of	ADP
hassl-3516	167	16	nepal	nepal	NOUN
hassl-3516	167	17	,	,	PUNCT
hassl-3516	167	18	were	be	AUX
hassl-3516	167	19	taken	take	VERB
hassl-3516	167	20	for	for	ADP
hassl-3516	167	21	the	the	DET
hassl-3516	167	22	database	database	NOUN
hassl-3516	167	23	.	.	PUNCT
hassl-3516	168	1	their	their	PRON
hassl-3516	168	2	demography	demography	NOUN
hassl-3516	168	3	has	have	AUX
hassl-3516	168	4	been	be	AUX
hassl-3516	168	5	mentioned	mention	VERB
hassl-3516	168	6	in	in	ADP
hassl-3516	168	7	the	the	DET
hassl-3516	168	8	following	follow	VERB
hassl-3516	168	9	table	table	NOUN
hassl-3516	168	10	3	3	NUM
hassl-3516	168	11	:	:	PUNCT
hassl-3516	168	12	table	table	NOUN
hassl-3516	168	13	3	3	NUM
hassl-3516	168	14	.	.	PUNCT
hassl-3516	168	15	customers	customer	NOUN
hassl-3516	168	16	’	'	PUNCT
hassl-3516	168	17	demography	demography	NOUN
hassl-3516	168	18	.	.	PUNCT
hassl-3516	169	1	demography	demography	NOUN
hassl-3516	169	2	types	type	NOUN
hassl-3516	169	3	frequency	frequency	NOUN
hassl-3516	169	4	percent	percent	NOUN
hassl-3516	169	5	cumulative	cumulative	ADJ
hassl-3516	169	6	percent	percent	NOUN
hassl-3516	169	7	gender	gender	NOUN
hassl-3516	169	8	male	male	NOUN
hassl-3516	169	9	159	159	NUM
hassl-3516	169	10	52.5	52.5	NUM
hassl-3516	169	11	52.5	52.5	NUM
hassl-3516	169	12	female	female	NOUN
hassl-3516	169	13	143	143	NUM
hassl-3516	169	14	47.2	47.2	NUM
hassl-3516	169	15	99.7	99.7	NUM
hassl-3516	169	16	others	other	NOUN
hassl-3516	169	17	1	1	NUM
hassl-3516	169	18	0.3	0.3	NUM
hassl-3516	169	19	100	100	NUM
hassl-3516	169	20	age	age	NOUN
hassl-3516	169	21	up	up	ADP
hassl-3516	169	22	to	to	PART
hassl-3516	169	23	20	20	NUM
hassl-3516	169	24	years	year	NOUN
hassl-3516	169	25	12	12	NUM
hassl-3516	169	26	4.0	4.0	NUM
hassl-3516	169	27	4	4	NUM
hassl-3516	169	28	21	21	NUM
hassl-3516	169	29	to	to	PART
hassl-3516	169	30	40	40	NUM
hassl-3516	169	31	years	year	NOUN
hassl-3516	169	32	148	148	NUM
hassl-3516	169	33	48.8	48.8	NUM
hassl-3516	169	34	52.8	52.8	NUM
hassl-3516	169	35	41	41	NUM
hassl-3516	169	36	to	to	PART
hassl-3516	169	37	60	60	NUM
hassl-3516	169	38	years	year	NOUN
hassl-3516	169	39	131	131	NUM
hassl-3516	169	40	43.2	43.2	NUM
hassl-3516	169	41	96	96	NUM
hassl-3516	169	42	61	61	NUM
hassl-3516	169	43	to	to	PART
hassl-3516	169	44	80	80	NUM
hassl-3516	169	45	years	year	NOUN
hassl-3516	169	46	12	12	NUM
hassl-3516	169	47	4.0	4.0	NUM
hassl-3516	169	48	100	100	NUM
hassl-3516	169	49	region	region	NOUN
hassl-3516	169	50	nepal	nepal	ADJ
hassl-3516	169	51	132	132	NUM
hassl-3516	169	52	43.6	43.6	NUM
hassl-3516	169	53	43.6	43.6	NUM
hassl-3516	169	54	asia	asia	PROPN
hassl-3516	169	55	93	93	NUM
hassl-3516	169	56	30.7	30.7	NUM
hassl-3516	169	57	74.3	74.3	NUM
hassl-3516	169	58	europe	europe	PROPN
hassl-3516	169	59	38	38	NUM
hassl-3516	169	60	12.5	12.5	NUM
hassl-3516	169	61	86.8	86.8	NUM
hassl-3516	169	62	america	america	PROPN
hassl-3516	169	63	23	23	NUM
hassl-3516	169	64	7.6	7.6	NUM
hassl-3516	169	65	94.4	94.4	NUM
hassl-3516	169	66	australia	australia	PROPN
hassl-3516	169	67	11	11	NUM
hassl-3516	169	68	3.6	3.6	NUM
hassl-3516	169	69	98	98	NUM
hassl-3516	169	70	others	other	NOUN
hassl-3516	169	71	6	6	NUM
hassl-3516	169	72	2.0	2.0	NUM
hassl-3516	169	73	100	100	NUM
hassl-3516	169	74	the	the	DET
hassl-3516	169	75	customer	customer	NOUN
hassl-3516	169	76	’s	’s	PART
hassl-3516	169	77	profile	profile	NOUN
hassl-3516	169	78	showed	show	VERB
hassl-3516	169	79	many	many	ADJ
hassl-3516	169	80	of	of	ADP
hassl-3516	169	81	them	they	PRON
hassl-3516	169	82	were	be	AUX
hassl-3516	169	83	males	male	NOUN
hassl-3516	169	84	,	,	PUNCT
hassl-3516	169	85	constituting	constitute	VERB
hassl-3516	169	86	52.50	52.50	NUM
hassl-3516	169	87	%	%	NOUN
hassl-3516	169	88	(	(	PUNCT
hassl-3516	169	89	n	n	NOUN
hassl-3516	169	90	=	=	SYM
hassl-3516	169	91	159	159	NUM
hassl-3516	169	92	)	)	PUNCT
hassl-3516	169	93	of	of	ADP
hassl-3516	169	94	the	the	DET
hassl-3516	169	95	leading	lead	VERB
hassl-3516	169	96	customers	customer	NOUN
hassl-3516	169	97	of	of	ADP
hassl-3516	169	98	the	the	DET
hassl-3516	169	99	resorts	resort	NOUN
hassl-3516	169	100	.	.	PUNCT
hassl-3516	170	1	nevertheless	nevertheless	ADV
hassl-3516	170	2	,	,	PUNCT
hassl-3516	170	3	male	male	NOUN
hassl-3516	170	4	-	-	PUNCT
hassl-3516	170	5	dominated	dominate	VERB
hassl-3516	170	6	culture	culture	NOUN
hassl-3516	170	7	is	be	AUX
hassl-3516	170	8	shifting	shift	VERB
hassl-3516	170	9	now	now	ADV
hassl-3516	170	10	,	,	PUNCT
hassl-3516	170	11	and	and	CCONJ
hassl-3516	170	12	as	as	ADP
hassl-3516	170	13	a	a	DET
hassl-3516	170	14	result	result	NOUN
hassl-3516	170	15	of	of	ADP
hassl-3516	170	16	this	this	DET
hassl-3516	170	17	paradigm	paradigm	NOUN
hassl-3516	170	18	,	,	PUNCT
hassl-3516	170	19	the	the	DET
hassl-3516	170	20	number	number	NOUN
hassl-3516	170	21	of	of	ADP
hassl-3516	170	22	female	female	ADJ
hassl-3516	170	23	customers	customer	NOUN
hassl-3516	170	24	is	be	AUX
hassl-3516	170	25	also	also	ADV
hassl-3516	170	26	getting	get	VERB
hassl-3516	170	27	high	high	ADJ
hassl-3516	170	28	,	,	PUNCT
hassl-3516	170	29	constituting	constitute	VERB
hassl-3516	170	30	47.2	47.2	NUM
hassl-3516	170	31	%	%	NOUN
hassl-3516	170	32	(	(	PUNCT
hassl-3516	170	33	n	n	NOUN
hassl-3516	170	34	=	=	SYM
hassl-3516	170	35	143	143	NUM
hassl-3516	170	36	)	)	PUNCT
hassl-3516	170	37	.	.	PUNCT
hassl-3516	171	1	hence	hence	ADV
hassl-3516	171	2	,	,	PUNCT
hassl-3516	171	3	the	the	DET
hassl-3516	171	4	service	service	NOUN
hassl-3516	171	5	provider	provider	NOUN
hassl-3516	171	6	required	require	VERB
hassl-3516	171	7	eagerness	eagerness	NOUN
hassl-3516	171	8	for	for	ADP
hassl-3516	171	9	the	the	DET
hassl-3516	171	10	service	service	NOUN
hassl-3516	171	11	types	type	NOUN
hassl-3516	171	12	of	of	ADP
hassl-3516	171	13	both	both	DET
hassl-3516	171	14	males	male	NOUN
hassl-3516	171	15	and	and	CCONJ
hassl-3516	171	16	females	female	NOUN
hassl-3516	171	17	to	to	PART
hassl-3516	171	18	enhance	enhance	VERB
hassl-3516	171	19	the	the	DET
hassl-3516	171	20	resort	resort	NOUN
hassl-3516	171	21	’s	’s	PART
hassl-3516	171	22	service	service	NOUN
hassl-3516	171	23	quality	quality	NOUN
hassl-3516	171	24	.	.	PUNCT
hassl-3516	172	1	only	only	ADV
hassl-3516	172	2	negligible	negligible	ADJ
hassl-3516	172	3	(	(	PUNCT
hassl-3516	172	4	n	n	NOUN
hassl-3516	172	5	=	=	SYM
hassl-3516	172	6	1	1	NUM
hassl-3516	172	7	,	,	PUNCT
hassl-3516	172	8	0.3	0.3	NUM
hassl-3516	172	9	%	%	NOUN
hassl-3516	172	10	)	)	PUNCT
hassl-3516	172	11	were	be	AUX
hassl-3516	172	12	from	from	ADP
hassl-3516	172	13	the	the	DET
hassl-3516	172	14	other	other	ADJ
hassl-3516	172	15	gender	gender	NOUN
hassl-3516	172	16	as	as	ADP
hassl-3516	172	17	a	a	DET
hassl-3516	172	18	resort	resort	NOUN
hassl-3516	172	19	customer	customer	NOUN
hassl-3516	172	20	.	.	PUNCT
hassl-3516	173	1	the	the	DET
hassl-3516	173	2	majority	majority	NOUN
hassl-3516	173	3	of	of	ADP
hassl-3516	173	4	the	the	DET
hassl-3516	173	5	resort	resort	NOUN
hassl-3516	173	6	’s	’s	PART
hassl-3516	173	7	customers	customer	NOUN
hassl-3516	173	8	were	be	AUX
hassl-3516	173	9	middle	middle	ADJ
hassl-3516	173	10	-	-	PUNCT
hassl-3516	173	11	aged	aged	ADJ
hassl-3516	173	12	,	,	PUNCT
hassl-3516	173	13	between	between	ADP
hassl-3516	173	14	21	21	NUM
hassl-3516	173	15	and	and	CCONJ
hassl-3516	173	16	40	40	NUM
hassl-3516	173	17	years	year	NOUN
hassl-3516	173	18	old	old	ADJ
hassl-3516	173	19	(	(	PUNCT
hassl-3516	173	20	n	n	NOUN
hassl-3516	173	21	=	=	SYM
hassl-3516	173	22	148	148	NUM
hassl-3516	173	23	,	,	PUNCT
hassl-3516	173	24	48.80	48.80	NUM
hassl-3516	173	25	%	%	NOUN
hassl-3516	173	26	)	)	PUNCT
hassl-3516	173	27	.	.	PUNCT
hassl-3516	174	1	the	the	DET
hassl-3516	174	2	senior	senior	ADJ
hassl-3516	174	3	citizens	citizen	NOUN
hassl-3516	174	4	were	be	AUX
hassl-3516	174	5	very	very	ADV
hassl-3516	174	6	few	few	ADJ
hassl-3516	174	7	(	(	PUNCT
hassl-3516	174	8	n	n	NOUN
hassl-3516	174	9	=	=	SYM
hassl-3516	174	10	12	12	NUM
hassl-3516	174	11	,	,	PUNCT
hassl-3516	174	12	4	4	NUM
hassl-3516	174	13	%	%	NOUN
hassl-3516	174	14	)	)	PUNCT
hassl-3516	174	15	.	.	PUNCT
hassl-3516	175	1	therefore	therefore	ADV
hassl-3516	175	2	,	,	PUNCT
hassl-3516	175	3	the	the	DET
hassl-3516	175	4	service	service	NOUN
hassl-3516	175	5	provider	provider	NOUN
hassl-3516	175	6	should	should	AUX
hassl-3516	175	7	consider	consider	VERB
hassl-3516	175	8	the	the	DET
hassl-3516	175	9	service	service	NOUN
hassl-3516	175	10	compatible	compatible	ADJ
hassl-3516	175	11	with	with	ADP
hassl-3516	175	12	people	people	NOUN
hassl-3516	175	13	under	under	ADP
hassl-3516	175	14	60	60	NUM
hassl-3516	175	15	years	year	NOUN
hassl-3516	175	16	.	.	PUNCT
hassl-3516	176	1	the	the	DET
hassl-3516	176	2	second	second	ADJ
hassl-3516	176	3	group	group	NOUN
hassl-3516	176	4	was	be	AUX
hassl-3516	176	5	also	also	ADV
hassl-3516	176	6	higher	high	ADJ
hassl-3516	176	7	(	(	PUNCT
hassl-3516	176	8	n	n	NOUN
hassl-3516	176	9	=	=	SYM
hassl-3516	176	10	131	131	NUM
hassl-3516	176	11	,	,	PUNCT
hassl-3516	176	12	43.2	43.2	NUM
hassl-3516	176	13	%	%	NOUN
hassl-3516	176	14	)	)	PUNCT
hassl-3516	176	15	in	in	ADP
hassl-3516	176	16	the	the	DET
hassl-3516	176	17	t	t	PROPN
hassl-3516	176	18	otal	otal	NOUN
hassl-3516	176	19	of	of	ADP
hassl-3516	176	20	resort	resort	NOUN
hassl-3516	176	21	customers	customer	NOUN
hassl-3516	176	22	.	.	PUNCT
hassl-3516	177	1	however	however	ADV
hassl-3516	177	2	,	,	PUNCT
hassl-3516	177	3	from	from	ADP
hassl-3516	177	4	the	the	DET
hassl-3516	177	5	perspective	perspective	NOUN
hassl-3516	177	6	of	of	ADP
hassl-3516	177	7	behavior	behavior	NOUN
hassl-3516	177	8	aspect	aspect	NOUN
hassl-3516	177	9	,	,	PUNCT
hassl-3516	177	10	middle	middle	NOUN
hassl-3516	177	11	-	-	PUNCT
hassl-3516	177	12	aged	aged	ADJ
hassl-3516	177	13	(	(	PUNCT
hassl-3516	177	14	21	21	NUM
hassl-3516	177	15	to	to	PART
hassl-3516	177	16	40	40	NUM
hassl-3516	177	17	and	and	CCONJ
hassl-3516	177	18	41	41	NUM
hassl-3516	177	19	to	to	PART
hassl-3516	177	20	60	60	NUM
hassl-3516	177	21	)	)	PUNCT
hassl-3516	177	22	people	people	NOUN
hassl-3516	177	23	may	may	AUX
hassl-3516	177	24	be	be	AUX
hassl-3516	177	25	professionally	professionally	ADV
hassl-3516	177	26	,	,	PUNCT
hassl-3516	177	27	biologically	biologically	ADV
hassl-3516	177	28	,	,	PUNCT
hassl-3516	177	29	and	and	CCONJ
hassl-3516	177	30	financially	financially	ADV
hassl-3516	177	31	sound	sound	VERB
hassl-3516	177	32	in	in	ADP
hassl-3516	177	33	their	their	PRON
hassl-3516	177	34	lives	life	NOUN
hassl-3516	177	35	,	,	PUNCT
hassl-3516	177	36	and	and	CCONJ
hassl-3516	177	37	they	they	PRON
hassl-3516	177	38	can	can	AUX
hassl-3516	177	39	afford	afford	VERB
hassl-3516	177	40	the	the	DET
hassl-3516	177	41	cost	cost	NOUN
hassl-3516	177	42	of	of	ADP
hassl-3516	177	43	the	the	DET
hassl-3516	177	44	resorts	resort	NOUN
hassl-3516	177	45	.	.	PUNCT
hassl-3516	178	1	considering	consider	VERB
hassl-3516	178	2	the	the	DET
hassl-3516	178	3	region	region	NOUN
hassl-3516	178	4	,	,	PUNCT
hassl-3516	178	5	most	most	ADJ
hassl-3516	178	6	customers	customer	NOUN
hassl-3516	178	7	were	be	AUX
hassl-3516	178	8	nepali	nepali	VERB
hassl-3516	178	9	(	(	PUNCT
hassl-3516	178	10	n	n	NOUN
hassl-3516	178	11	=	=	SYM
hassl-3516	178	12	132	132	NUM
hassl-3516	178	13	,	,	PUNCT
hassl-3516	178	14	43.60	43.60	NUM
hassl-3516	178	15	%	%	NOUN
hassl-3516	178	16	)	)	PUNCT
hassl-3516	178	17	and	and	CCONJ
hassl-3516	178	18	asian	asian	ADJ
hassl-3516	178	19	(	(	PUNCT
hassl-3516	178	20	93	93	NUM
hassl-3516	178	21	,	,	PUNCT
hassl-3516	178	22	30.70	30.70	NUM
hassl-3516	178	23	%	%	NOUN
hassl-3516	178	24	)	)	PUNCT
hassl-3516	178	25	.	.	PUNCT
hassl-3516	179	1	during	during	ADP
hassl-3516	179	2	data	data	NOUN
hassl-3516	179	3	collection	collection	NOUN
hassl-3516	179	4	,	,	PUNCT
hassl-3516	179	5	most	most	ADJ
hassl-3516	179	6	of	of	ADP
hassl-3516	179	7	the	the	DET
hassl-3516	179	8	resorts	resort	NOUN
hassl-3516	179	9	were	be	AUX
hassl-3516	179	10	either	either	CCONJ
hassl-3516	179	11	closed	closed	ADJ
hassl-3516	179	12	or	or	CCONJ
hassl-3516	179	13	partly	partly	ADV
hassl-3516	179	14	in	in	ADP
hassl-3516	179	15	operation	operation	NOUN
hassl-3516	179	16	due	due	ADP
hassl-3516	179	17	to	to	ADP
hassl-3516	179	18	covid-19	covid-19	PROPN
hassl-3516	179	19	pandemic	pandemic	NOUN
hassl-3516	179	20	.	.	PUNCT
hassl-3516	180	1	thus	thus	ADV
hassl-3516	180	2	,	,	PUNCT
hassl-3516	180	3	the	the	DET
hassl-3516	180	4	possibility	possibility	NOUN
hassl-3516	180	5	of	of	ADP
hassl-3516	180	6	more	more	ADJ
hassl-3516	180	7	customers	customer	NOUN
hassl-3516	180	8	from	from	ADP
hassl-3516	180	9	abroad	abroad	ADV
hassl-3516	180	10	was	be	AUX
hassl-3516	180	11	very	very	ADV
hassl-3516	180	12	low	low	ADJ
hassl-3516	180	13	.	.	PUNCT
hassl-3516	181	1	therefore	therefore	ADV
hassl-3516	181	2	,	,	PUNCT
hassl-3516	181	3	most	most	ADJ
hassl-3516	181	4	of	of	ADP
hassl-3516	181	5	the	the	DET
hassl-3516	181	6	resorts	resort	NOUN
hassl-3516	181	7	were	be	AUX
hassl-3516	181	8	sustained	sustain	VERB
hassl-3516	181	9	by	by	ADP
hassl-3516	181	10	nepali	nepali	ADJ
hassl-3516	181	11	and	and	CCONJ
hassl-3516	181	12	asian	asian	ADJ
hassl-3516	181	13	customers	customer	NOUN
hassl-3516	181	14	.	.	PUNCT
hassl-3516	182	1	after	after	ADP
hassl-3516	182	2	nepali	nepali	ADJ
hassl-3516	182	3	and	and	CCONJ
hassl-3516	182	4	asian	asian	ADJ
hassl-3516	182	5	,	,	PUNCT
hassl-3516	182	6	european	european	ADJ
hassl-3516	182	7	(	(	PUNCT
hassl-3516	182	8	n	n	NOUN
hassl-3516	182	9	=	=	SYM
hassl-3516	182	10	38	38	NUM
hassl-3516	182	11	,	,	PUNCT
hassl-3516	182	12	12.5	12.5	NUM
hassl-3516	182	13	%	%	NOUN
hassl-3516	182	14	)	)	PUNCT
hassl-3516	182	15	and	and	CCONJ
hassl-3516	182	16	american	american	ADJ
hassl-3516	182	17	(	(	PUNCT
hassl-3516	182	18	n	n	NOUN
hassl-3516	182	19	=	=	SYM
hassl-3516	182	20	23	23	NUM
hassl-3516	182	21	,	,	PUNCT
hassl-3516	182	22	7.60	7.60	NUM
hassl-3516	182	23	%	%	NOUN
hassl-3516	182	24	)	)	PUNCT
hassl-3516	182	25	people	people	NOUN
hassl-3516	182	26	were	be	AUX
hassl-3516	182	27	the	the	DET
hassl-3516	182	28	second	second	ADJ
hassl-3516	182	29	options	option	NOUN
hassl-3516	182	30	for	for	ADP
hassl-3516	182	31	nepali	nepali	ADJ
hassl-3516	182	32	resorts	resort	NOUN
hassl-3516	182	33	.	.	PUNCT
hassl-3516	183	1	somehow	somehow	ADV
hassl-3516	183	2	australians	australian	NOUN
hassl-3516	183	3	(	(	PUNCT
hassl-3516	183	4	n	n	NOUN
hassl-3516	183	5	=	=	SYM
hassl-3516	183	6	11	11	NUM
hassl-3516	183	7	,	,	PUNCT
hassl-3516	183	8	3.60	3.60	NUM
hassl-3516	183	9	%	%	NOUN
hassl-3516	183	10	)	)	PUNCT
hassl-3516	183	11	and	and	CCONJ
hassl-3516	183	12	others	other	NOUN
hassl-3516	183	13	(	(	PUNCT
hassl-3516	183	14	n	n	NOUN
hassl-3516	183	15	=	=	SYM
hassl-3516	183	16	6	6	NUM
hassl-3516	183	17	,	,	PUNCT
hassl-3516	183	18	2	2	NUM
hassl-3516	183	19	%	%	NOUN
hassl-3516	183	20	)	)	PUNCT
hassl-3516	183	21	also	also	ADV
hassl-3516	183	22	contributed	contribute	VERB
hassl-3516	183	23	to	to	ADP
hassl-3516	183	24	the	the	DET
hassl-3516	183	25	revenue	revenue	NOUN
hassl-3516	183	26	.	.	PUNCT
hassl-3516	184	1	hence	hence	ADV
hassl-3516	184	2	,	,	PUNCT
hassl-3516	184	3	overall	overall	ADJ
hassl-3516	184	4	observation	observation	NOUN
hassl-3516	184	5	of	of	ADP
hassl-3516	184	6	the	the	DET
hassl-3516	184	7	database	database	NOUN
hassl-3516	184	8	showed	show	VERB
hassl-3516	184	9	that	that	SCONJ
hassl-3516	184	10	nepali	nepali	ADJ
hassl-3516	184	11	resorts	resort	NOUN
hassl-3516	184	12	were	be	AUX
hassl-3516	184	13	focused	focus	VERB
hassl-3516	184	14	on	on	ADP
hassl-3516	184	15	european	european	ADJ
hassl-3516	184	16	and	and	CCONJ
hassl-3516	184	17	american	american	ADJ
hassl-3516	184	18	clients	client	NOUN
hassl-3516	184	19	to	to	PART
hassl-3516	184	20	generate	generate	VERB
hassl-3516	184	21	revenue	revenue	NOUN
hassl-3516	184	22	after	after	ADP
hassl-3516	184	23	domestic	domestic	ADJ
hassl-3516	184	24	and	and	CCONJ
hassl-3516	184	25	asian	asian	ADJ
hassl-3516	184	26	clients	client	NOUN
hassl-3516	184	27	.	.	PUNCT
hassl-3516	185	1	6.3	6.3	NUM
hassl-3516	185	2	.	.	PUNCT
hassl-3516	186	1	correlation	correlation	NOUN
hassl-3516	186	2	analysis	analysis	NOUN
hassl-3516	186	3	the	the	DET
hassl-3516	186	4	normality	normality	NOUN
hassl-3516	186	5	of	of	ADP
hassl-3516	186	6	the	the	DET
hassl-3516	186	7	data	datum	NOUN
hassl-3516	186	8	was	be	AUX
hassl-3516	186	9	checked	check	VERB
hassl-3516	186	10	before	before	ADP
hassl-3516	186	11	examining	examine	VERB
hassl-3516	186	12	the	the	DET
hassl-3516	186	13	correlation	correlation	NOUN
hassl-3516	186	14	and	and	CCONJ
hassl-3516	186	15	regression	regression	NOUN
hassl-3516	186	16	between	between	ADP
hassl-3516	186	17	service	service	NOUN
hassl-3516	186	18	quality	quality	NOUN
hassl-3516	186	19	and	and	CCONJ
hassl-3516	186	20	customer	customer	NOUN
hassl-3516	186	21	satisfaction	satisfaction	NOUN
hassl-3516	186	22	.	.	PUNCT
hassl-3516	187	1	the	the	DET
hassl-3516	187	2	average	average	ADJ
hassl-3516	187	3	mean	mean	NOUN
hassl-3516	187	4	of	of	ADP
hassl-3516	187	5	six	six	NUM
hassl-3516	187	6	service	service	NOUN
hassl-3516	187	7	quality	quality	NOUN
hassl-3516	187	8	components	component	NOUN
hassl-3516	187	9	and	and	CCONJ
hassl-3516	187	10	customer	customer	NOUN
hassl-3516	187	11	satisfaction	satisfaction	NOUN
hassl-3516	187	12	,	,	PUNCT
hassl-3516	187	13	as	as	ADV
hassl-3516	187	14	well	well	ADV
hassl-3516	187	15	as	as	ADP
hassl-3516	187	16	the	the	DET
hassl-3516	187	17	servqual	servqual	ADJ
hassl-3516	187	18	and	and	CCONJ
hassl-3516	187	19	satisfaction	satisfaction	NOUN
hassl-3516	187	20	scores	score	NOUN
hassl-3516	187	21	,	,	PUNCT
hassl-3516	187	22	were	be	AUX
hassl-3516	187	23	tested	test	VERB
hassl-3516	187	24	using	use	VERB
hassl-3516	187	25	skewness	skewness	NOUN
hassl-3516	187	26	and	and	CCONJ
hassl-3516	187	27	kurtosis	kurtosis	NOUN
hassl-3516	187	28	(	(	PUNCT
hassl-3516	187	29	smalheiser	smalheiser	NOUN
hassl-3516	187	30	,	,	PUNCT
hassl-3516	187	31	2017	2017	NUM
hassl-3516	187	32	)	)	PUNCT
hassl-3516	187	33	.	.	PUNCT
hassl-3516	188	1	the	the	DET
hassl-3516	188	2	normality	normality	NOUN
hassl-3516	188	3	assumption	assumption	NOUN
hassl-3516	188	4	for	for	ADP
hassl-3516	188	5	α	α	NOUN
hassl-3516	188	6	=	=	NOUN
hassl-3516	188	7	0.05	0.05	NUM
hassl-3516	188	8	requires	require	VERB
hassl-3516	188	9	that	that	SCONJ
hassl-3516	188	10	the	the	DET
hassl-3516	188	11	test	test	NOUN
hassl-3516	188	12	statistics	statistic	NOUN
hassl-3516	188	13	of	of	ADP
hassl-3516	188	14	skewness	skewness	NOUN
hassl-3516	188	15	and	and	CCONJ
hassl-3516	188	16	kurtosis	kurtosis	VERB
hassl-3516	188	17	fall	fall	NOUN
hassl-3516	188	18	between	between	ADP
hassl-3516	188	19	±	±	NUM
hassl-3516	188	20	1.96	1.96	NUM
hassl-3516	188	21	(	(	PUNCT
hassl-3516	188	22	chin	chin	PROPN
hassl-3516	188	23	&	&	CCONJ
hassl-3516	188	24	lee	lee	PROPN
hassl-3516	188	25	,	,	PUNCT
hassl-3516	188	26	2008	2008	NUM
hassl-3516	188	27	)	)	PUNCT
hassl-3516	188	28	.	.	PUNCT
hassl-3516	189	1	however	however	ADV
hassl-3516	189	2	,	,	PUNCT
hassl-3516	189	3	most	most	ADJ
hassl-3516	189	4	of	of	ADP
hassl-3516	189	5	the	the	DET
hassl-3516	189	6	service	service	NOUN
hassl-3516	189	7	quality	quality	NOUN
hassl-3516	189	8	statistics	statistic	NOUN
hassl-3516	189	9	did	do	AUX
hassl-3516	189	10	not	not	PART
hassl-3516	189	11	meet	meet	VERB
hassl-3516	189	12	these	these	DET
hassl-3516	189	13	assumptions	assumption	NOUN
hassl-3516	189	14	(	(	PUNCT
hassl-3516	189	15	see	see	VERB
hassl-3516	189	16	appendix	appendix	NOUN
hassl-3516	189	17	1	1	NUM
hassl-3516	189	18	)	)	PUNCT
hassl-3516	189	19	.	.	PUNCT
hassl-3516	190	1	therefore	therefore	ADV
hassl-3516	190	2	,	,	PUNCT
hassl-3516	190	3	the	the	DET
hassl-3516	190	4	data	datum	NOUN
hassl-3516	190	5	did	do	AUX
hassl-3516	190	6	not	not	PART
hassl-3516	190	7	follow	follow	VERB
hassl-3516	190	8	a	a	DET
hassl-3516	190	9	normal	normal	ADJ
hassl-3516	190	10	distribution	distribution	NOUN
hassl-3516	190	11	.	.	PUNCT
hassl-3516	191	1	this	this	PRON
hassl-3516	191	2	ruled	rule	VERB
hassl-3516	191	3	out	out	ADP
hassl-3516	191	4	the	the	DET
hassl-3516	191	5	use	use	NOUN
hassl-3516	191	6	of	of	ADP
hassl-3516	191	7	parametric	parametric	ADJ
hassl-3516	191	8	tests	test	NOUN
hassl-3516	191	9	.	.	PUNCT
hassl-3516	192	1	instead	instead	ADV
hassl-3516	192	2	,	,	PUNCT
hassl-3516	192	3	a	a	DET
hassl-3516	192	4	non	non	ADJ
hassl-3516	192	5	-	-	ADJ
hassl-3516	192	6	parametric	parametric	ADJ
hassl-3516	192	7	test	test	NOUN
hassl-3516	192	8	,	,	PUNCT
hassl-3516	192	9	spearman	spearman	NOUN
hassl-3516	192	10	’s	’s	PART
hassl-3516	192	11	correlation	correlation	NOUN
hassl-3516	192	12	,	,	PUNCT
hassl-3516	192	13	was	be	AUX
hassl-3516	192	14	used	use	VERB
hassl-3516	192	15	to	to	PART
hassl-3516	192	16	test	test	VERB
hassl-3516	192	17	the	the	DET
hassl-3516	192	18	hypothesis	hypothesis	NOUN
hassl-3516	192	19	.	.	PUNCT
hassl-3516	193	1	however	however	ADV
hassl-3516	193	2	,	,	PUNCT
hassl-3516	193	3	for	for	ADP
hassl-3516	193	4	regression	regression	NOUN
hassl-3516	193	5	,	,	PUNCT
hassl-3516	193	6	hayes	hayes	PROPN
hassl-3516	193	7	’s	’s	PART
hassl-3516	193	8	(	(	PUNCT
hassl-3516	193	9	2022	2022	NUM
hassl-3516	193	10	)	)	PUNCT
hassl-3516	193	11	model	model	NOUN
hassl-3516	193	12	was	be	AUX
hassl-3516	193	13	used	use	VERB
hassl-3516	193	14	thereafter	thereafter	ADV
hassl-3516	193	15	.	.	PUNCT
hassl-3516	194	1	in	in	ADP
hassl-3516	194	2	this	this	DET
hassl-3516	194	3	study	study	NOUN
hassl-3516	194	4	,	,	PUNCT
hassl-3516	194	5	table	table	NOUN
hassl-3516	194	6	4	4	NUM
hassl-3516	194	7	shows	show	VERB
hassl-3516	194	8	the	the	DET
hassl-3516	194	9	relationship	relationship	NOUN
hassl-3516	194	10	between	between	ADP
hassl-3516	194	11	each	each	DET
hassl-3516	194	12	service	service	NOUN
hassl-3516	194	13	quality	quality	NOUN
hassl-3516	194	14	(	(	PUNCT
hassl-3516	194	15	sq	sq	ADJ
hassl-3516	194	16	)	)	PUNCT
hassl-3516	194	17	component	component	NOUN
hassl-3516	194	18	and	and	CCONJ
hassl-3516	194	19	customer	customer	NOUN
hassl-3516	194	20	satisfaction	satisfaction	NOUN
hassl-3516	194	21	(	(	PUNCT
hassl-3516	194	22	cs	cs	ADJ
hassl-3516	194	23	)	)	PUNCT
hassl-3516	194	24	component	component	NOUN
hassl-3516	194	25	that	that	PRON
hassl-3516	194	26	has	have	AUX
hassl-3516	194	27	been	be	AUX
hassl-3516	194	28	presented	present	VERB
hassl-3516	194	29	below	below	ADP
hassl-3516	194	30	:	:	PUNCT
hassl-3516	194	31	humanities	humanity	NOUN
hassl-3516	194	32	and	and	CCONJ
hassl-3516	194	33	social	social	ADJ
hassl-3516	194	34	sciences	science	NOUN
hassl-3516	194	35	letters	letter	NOUN
hassl-3516	194	36	,	,	PUNCT
hassl-3516	194	37	2023	2023	NUM
hassl-3516	194	38	,	,	PUNCT
hassl-3516	194	39	11(3	11(3	NUM
hassl-3516	194	40	):	):	PUNCT
hassl-3516	194	41	362	362	NUM
hassl-3516	194	42	-	-	SYM
hassl-3516	194	43	376	376	NUM
hassl-3516	194	44	369	369	NUM
hassl-3516	194	45	©	©	PROPN
hassl-3516	194	46	2023	2023	NUM
hassl-3516	194	47	conscientia	conscientia	PROPN
hassl-3516	194	48	beam	beam	PROPN
hassl-3516	194	49	.	.	PUNCT
hassl-3516	195	1	all	all	DET
hassl-3516	195	2	rights	right	NOUN
hassl-3516	195	3	reserved	reserve	VERB
hassl-3516	195	4	.	.	PUNCT
hassl-3516	196	1	table	table	NOUN
hassl-3516	196	2	4	4	NUM
hassl-3516	196	3	.	.	X
hassl-3516	197	1	spearman	spearman	NOUN
hassl-3516	197	2	’s	’s	PART
hassl-3516	197	3	correlation	correlation	NOUN
hassl-3516	197	4	between	between	ADP
hassl-3516	197	5	all	all	DET
hassl-3516	197	6	components	component	NOUN
hassl-3516	197	7	of	of	ADP
hassl-3516	197	8	sq	sq	PROPN
hassl-3516	197	9	and	and	CCONJ
hassl-3516	197	10	cs	cs	PROPN
hassl-3516	197	11	.	.	PROPN
hassl-3516	197	12	spearman	spearman	NOUN
hassl-3516	197	13	’s	’s	PART
hassl-3516	197	14	correlation	correlation	NOUN
hassl-3516	197	15	between	between	ADP
hassl-3516	197	16	all	all	DET
hassl-3516	197	17	components	component	NOUN
hassl-3516	197	18	of	of	ADP
hassl-3516	197	19	sq	sq	PROPN
hassl-3516	197	20	and	and	CCONJ
hassl-3516	197	21	cs	cs	PROPN
hassl-3516	197	22	cs	cs	PROPN
hassl-3516	197	23	tangibility	tangibility	NOUN
hassl-3516	197	24	mean	mean	VERB
hassl-3516	197	25	cs	cs	ADJ
hassl-3516	197	26	reliability	reliability	NOUN
hassl-3516	197	27	mean	mean	VERB
hassl-3516	197	28	cs	cs	PROPN
hassl-3516	197	29	responsiveness	responsiveness	NOUN
hassl-3516	197	30	mean	mean	VERB
hassl-3516	197	31	cs	cs	PROPN
hassl-3516	197	32	assurance	assurance	NOUN
hassl-3516	197	33	mean	mean	VERB
hassl-3516	197	34	cs	cs	PROPN
hassl-3516	197	35	empathy	empathy	NOUN
hassl-3516	197	36	mean	mean	VERB
hassl-3516	197	37	cs	cs	ADJ
hassl-3516	197	38	expectation	expectation	NOUN
hassl-3516	197	39	mean	mean	VERB
hassl-3516	197	40	average	average	ADJ
hassl-3516	197	41	mean	mean	NOUN
hassl-3516	197	42	of	of	ADP
hassl-3516	197	43	cs	cs	PROPN
hassl-3516	197	44	spearman	spearman	NOUN
hassl-3516	197	45	's	's	PART
hassl-3516	197	46	rho	rho	ADJ
hassl-3516	197	47	(	(	PUNCT
hassl-3516	197	48	ρ	ρ	NOUN
hassl-3516	197	49	)	)	PUNCT
hassl-3516	197	50	sq	sq	NOUN
hassl-3516	197	51	tangibility	tangibility	NOUN
hassl-3516	197	52	mean	mean	VERB
hassl-3516	197	53	correlation	correlation	NOUN
hassl-3516	197	54	coefficient	coefficient	NOUN
hassl-3516	197	55	-0.141	-0.141	X
hassl-3516	197	56	*	*	PUNCT
hassl-3516	197	57	-0.125	-0.125	NUM
hassl-3516	197	58	*	*	PUNCT
hassl-3516	197	59	-0.111	-0.111	NOUN
hassl-3516	197	60	-0.171	-0.171	NOUN
hassl-3516	197	61	*	*	PUNCT
hassl-3516	197	62	*	*	PUNCT
hassl-3516	197	63	-0.085	-0.085	X
hassl-3516	197	64	-0.078	-0.078	X
hassl-3516	197	65	-0.129	-0.129	PUNCT
hassl-3516	197	66	*	*	X
hassl-3516	197	67	sig	sig	NOUN
hassl-3516	197	68	.	.	PUNCT
hassl-3516	198	1	(	(	PUNCT
hassl-3516	198	2	2	2	NUM
hassl-3516	198	3	-	-	PUNCT
hassl-3516	198	4	tailed	tailed	ADJ
hassl-3516	198	5	)	)	PUNCT
hassl-3516	198	6	0.014	0.014	NUM
hassl-3516	198	7	0.030	0.030	NUM
hassl-3516	198	8	0.055	0.055	NUM
hassl-3516	198	9	0.003	0.003	NUM
hassl-3516	198	10	0.138	0.138	NUM
hassl-3516	198	11	0.175	0.175	NUM
hassl-3516	198	12	0.024	0.024	NUM
hassl-3516	198	13	n	n	CCONJ
hassl-3516	198	14	303	303	NUM
hassl-3516	198	15	303	303	NUM
hassl-3516	198	16	303	303	NUM
hassl-3516	198	17	303	303	NUM
hassl-3516	198	18	303	303	NUM
hassl-3516	198	19	303	303	NUM
hassl-3516	198	20	303	303	NUM
hassl-3516	198	21	sq	sq	ADJ
hassl-3516	198	22	reliability	reliability	NOUN
hassl-3516	198	23	mean	mean	NOUN
hassl-3516	198	24	correlation	correlation	NOUN
hassl-3516	198	25	coefficient	coefficient	VERB
hassl-3516	198	26	0.107	0.107	NUM
hassl-3516	198	27	0.055	0.055	NUM
hassl-3516	198	28	0.079	0.079	NUM
hassl-3516	198	29	0.082	0.082	NUM
hassl-3516	198	30	0.095	0.095	NUM
hassl-3516	198	31	0.157	0.157	NUM
hassl-3516	198	32	*	*	NOUN
hassl-3516	198	33	*	*	PROPN
hassl-3516	198	34	0.094	0.094	NUM
hassl-3516	198	35	sig	sig	NOUN
hassl-3516	198	36	.	.	PUNCT
hassl-3516	199	1	(	(	PUNCT
hassl-3516	199	2	2	2	NUM
hassl-3516	199	3	-	-	PUNCT
hassl-3516	199	4	tailed	tailed	ADJ
hassl-3516	199	5	)	)	PUNCT
hassl-3516	199	6	0.064	0.064	NUM
hassl-3516	199	7	0.337	0.337	NUM
hassl-3516	199	8	0.169	0.169	NUM
hassl-3516	199	9	0.155	0.155	NUM
hassl-3516	199	10	0.100	0.100	NUM
hassl-3516	199	11	0.006	0.006	NUM
hassl-3516	199	12	0.101	0.101	NUM
hassl-3516	199	13	n	n	CCONJ
hassl-3516	199	14	303	303	NUM
hassl-3516	199	15	303	303	NUM
hassl-3516	199	16	303	303	NUM
hassl-3516	199	17	303	303	NUM
hassl-3516	199	18	303	303	NUM
hassl-3516	199	19	303	303	NUM
hassl-3516	199	20	303	303	NUM
hassl-3516	199	21	sq	sq	NOUN
hassl-3516	199	22	responsiveness	responsiveness	NOUN
hassl-3516	199	23	mean	mean	NOUN
hassl-3516	199	24	correlation	correlation	NOUN
hassl-3516	199	25	coefficient	coefficient	NOUN
hassl-3516	199	26	0.163	0.163	NUM
hassl-3516	199	27	*	*	NOUN
hassl-3516	199	28	*	*	PUNCT
hassl-3516	199	29	0.157	0.157	NUM
hassl-3516	199	30	*	*	NOUN
hassl-3516	199	31	*	*	NOUN
hassl-3516	199	32	0.170	0.170	NUM
hassl-3516	199	33	*	*	PUNCT
hassl-3516	199	34	*	*	PUNCT
hassl-3516	199	35	0.118	0.118	NUM
hassl-3516	199	36	*	*	NOUN
hassl-3516	199	37	0.151	0.151	NUM
hassl-3516	199	38	*	*	NOUN
hassl-3516	199	39	*	*	PUNCT
hassl-3516	199	40	0.178	0.178	NUM
hassl-3516	199	41	*	*	PUNCT
hassl-3516	199	42	*	*	PUNCT
hassl-3516	199	43	0.162	0.162	NUM
hassl-3516	199	44	*	*	PUNCT
hassl-3516	199	45	*	*	NOUN
hassl-3516	199	46	sig	sig	X
hassl-3516	199	47	.	.	PUNCT
hassl-3516	200	1	(	(	PUNCT
hassl-3516	200	2	2	2	NUM
hassl-3516	200	3	-	-	PUNCT
hassl-3516	200	4	tailed	tailed	ADJ
hassl-3516	200	5	)	)	PUNCT
hassl-3516	200	6	0.004	0.004	NUM
hassl-3516	200	7	0.006	0.006	NUM
hassl-3516	200	8	0.003	0.003	NUM
hassl-3516	200	9	0.040	0.040	NUM
hassl-3516	200	10	0.008	0.008	NUM
hassl-3516	200	11	0.002	0.002	NUM
hassl-3516	200	12	0.005	0.005	NUM
hassl-3516	200	13	n	n	PRON
hassl-3516	200	14	303	303	NUM
hassl-3516	200	15	303	303	NUM
hassl-3516	200	16	303	303	NUM
hassl-3516	200	17	303	303	NUM
hassl-3516	200	18	303	303	NUM
hassl-3516	200	19	303	303	NUM
hassl-3516	200	20	303	303	NUM
hassl-3516	200	21	sq	sq	NOUN
hassl-3516	200	22	assurance	assurance	NOUN
hassl-3516	200	23	mean	mean	NOUN
hassl-3516	200	24	correlation	correlation	NOUN
hassl-3516	200	25	coefficient	coefficient	NOUN
hassl-3516	200	26	0.007	0.007	NUM
hassl-3516	200	27	0.017	0.017	NUM
hassl-3516	200	28	0.025	0.025	NUM
hassl-3516	200	29	-0.004	-0.004	PUNCT
hassl-3516	201	1	0.024	0.024	NUM
hassl-3516	201	2	0.054	0.054	NUM
hassl-3516	201	3	0.010	0.010	NUM
hassl-3516	201	4	sig	sig	NOUN
hassl-3516	201	5	.	.	PUNCT
hassl-3516	202	1	(	(	PUNCT
hassl-3516	202	2	2	2	NUM
hassl-3516	202	3	-	-	PUNCT
hassl-3516	202	4	tailed	tailed	ADJ
hassl-3516	202	5	)	)	PUNCT
hassl-3516	203	1	0.904	0.904	NUM
hassl-3516	203	2	0.772	0.772	NUM
hassl-3516	203	3	0.661	0.661	NUM
hassl-3516	203	4	0.948	0.948	NUM
hassl-3516	203	5	0.677	0.677	NUM
hassl-3516	203	6	0.346	0.346	NUM
hassl-3516	203	7	0.863	0.863	NUM
hassl-3516	203	8	n	n	PRON
hassl-3516	203	9	303	303	NUM
hassl-3516	203	10	303	303	NUM
hassl-3516	203	11	303	303	NUM
hassl-3516	203	12	303	303	NUM
hassl-3516	203	13	303	303	NUM
hassl-3516	203	14	303	303	NUM
hassl-3516	203	15	303	303	NUM
hassl-3516	203	16	sq	sq	NOUN
hassl-3516	203	17	empathy	empathy	NOUN
hassl-3516	203	18	mean	mean	VERB
hassl-3516	203	19	correlation	correlation	NOUN
hassl-3516	203	20	coefficient	coefficient	NOUN
hassl-3516	203	21	-0.007	-0.007	PUNCT
hassl-3516	203	22	0.033	0.033	NUM
hassl-3516	203	23	0.003	0.003	NUM
hassl-3516	203	24	-0.017	-0.017	NUM
hassl-3516	203	25	-0.032	-0.032	ADP
hassl-3516	203	26	0.018	0.018	NUM
hassl-3516	203	27	-0.021	-0.021	PROPN
hassl-3516	203	28	sig	sig	X
hassl-3516	203	29	.	.	PUNCT
hassl-3516	204	1	(	(	PUNCT
hassl-3516	204	2	2	2	NUM
hassl-3516	204	3	-	-	PUNCT
hassl-3516	204	4	tailed	tailed	ADJ
hassl-3516	204	5	)	)	PUNCT
hassl-3516	204	6	0.897	0.897	NUM
hassl-3516	204	7	0.563	0.563	NUM
hassl-3516	204	8	0.956	0.956	NUM
hassl-3516	204	9	0.764	0.764	NUM
hassl-3516	204	10	0.580	0.580	NUM
hassl-3516	204	11	0.758	0.758	NUM
hassl-3516	204	12	0.713	0.713	ADP
hassl-3516	204	13	n	n	NOUN
hassl-3516	205	1	303	303	NUM
hassl-3516	205	2	303	303	NUM
hassl-3516	205	3	303	303	NUM
hassl-3516	205	4	303	303	NUM
hassl-3516	205	5	303	303	NUM
hassl-3516	205	6	303	303	NUM
hassl-3516	205	7	303	303	NUM
hassl-3516	205	8	sq	sq	ADJ
hassl-3516	205	9	expectation	expectation	NOUN
hassl-3516	205	10	mean	mean	VERB
hassl-3516	205	11	correlation	correlation	NOUN
hassl-3516	205	12	coefficient	coefficient	NOUN
hassl-3516	205	13	-0.117	-0.117	PROPN
hassl-3516	205	14	*	*	PUNCT
hassl-3516	205	15	-0.043	-0.043	X
hassl-3516	205	16	-0.105	-0.105	NOUN
hassl-3516	205	17	-0.075	-0.075	X
hassl-3516	205	18	-0.057	-0.057	PUNCT
hassl-3516	205	19	-0.033	-0.033	NUM
hassl-3516	205	20	-0.085	-0.085	X
hassl-3516	205	21	sig	sig	NOUN
hassl-3516	205	22	.	.	PUNCT
hassl-3516	206	1	(	(	PUNCT
hassl-3516	206	2	2	2	NUM
hassl-3516	206	3	-	-	PUNCT
hassl-3516	206	4	tailed	tailed	ADJ
hassl-3516	206	5	)	)	PUNCT
hassl-3516	207	1	0.043	0.043	NUM
hassl-3516	207	2	0.453	0.453	NUM
hassl-3516	207	3	0.069	0.069	NUM
hassl-3516	207	4	0.191	0.191	NUM
hassl-3516	207	5	0.320	0.320	NUM
hassl-3516	207	6	0.567	0.567	NUM
hassl-3516	207	7	0.138	0.138	NUM
hassl-3516	207	8	n	n	CCONJ
hassl-3516	207	9	303	303	NUM
hassl-3516	207	10	303	303	NUM
hassl-3516	207	11	303	303	NUM
hassl-3516	207	12	303	303	NUM
hassl-3516	207	13	303	303	NUM
hassl-3516	207	14	303	303	NUM
hassl-3516	207	15	303	303	NUM
hassl-3516	207	16	average	average	ADJ
hassl-3516	207	17	mean	mean	NOUN
hassl-3516	207	18	of	of	ADP
hassl-3516	207	19	sq	sq	ADJ
hassl-3516	207	20	correlation	correlation	NOUN
hassl-3516	207	21	coefficient	coefficient	NOUN
hassl-3516	207	22	0.011	0.011	NUM
hassl-3516	207	23	0.036	0.036	NUM
hassl-3516	207	24	0.023	0.023	NUM
hassl-3516	207	25	-0.008	-0.008	NOUN
hassl-3516	207	26	0.036	0.036	NUM
hassl-3516	207	27	0.072	0.072	NUM
hassl-3516	207	28	0.023	0.023	NUM
hassl-3516	207	29	sig	sig	NOUN
hassl-3516	207	30	.	.	PUNCT
hassl-3516	208	1	(	(	PUNCT
hassl-3516	208	2	2	2	NUM
hassl-3516	208	3	-	-	PUNCT
hassl-3516	208	4	tailed	tailed	ADJ
hassl-3516	208	5	)	)	PUNCT
hassl-3516	208	6	0.854	0.854	NUM
hassl-3516	208	7	0.537	0.537	NUM
hassl-3516	208	8	0.691	0.691	NUM
hassl-3516	208	9	0.887	0.887	NUM
hassl-3516	208	10	0.535	0.535	NUM
hassl-3516	208	11	0.213	0.213	NUM
hassl-3516	208	12	0.696	0.696	NUM
hassl-3516	209	1	n	n	ADP
hassl-3516	209	2	303	303	NUM
hassl-3516	209	3	303	303	NUM
hassl-3516	209	4	303	303	NUM
hassl-3516	209	5	303	303	NUM
hassl-3516	209	6	303	303	NUM
hassl-3516	209	7	303	303	NUM
hassl-3516	209	8	303	303	NUM
hassl-3516	209	9	note	note	NOUN
hassl-3516	209	10	:	:	PUNCT
hassl-3516	209	11	*	*	X
hassl-3516	209	12	.	.	PUNCT
hassl-3516	210	1	correlation	correlation	NOUN
hassl-3516	210	2	is	be	AUX
hassl-3516	210	3	significant	significant	ADJ
hassl-3516	210	4	at	at	ADP
hassl-3516	210	5	the	the	DET
hassl-3516	210	6	0.05	0.05	NUM
hassl-3516	210	7	level	level	NOUN
hassl-3516	210	8	(	(	PUNCT
hassl-3516	210	9	2	2	NUM
hassl-3516	210	10	-tailed	-tailed	ADJ
hassl-3516	210	11	)	)	PUNCT
hassl-3516	210	12	,	,	PUNCT
hassl-3516	210	13	*	*	PUNCT
hassl-3516	210	14	*	*	NOUN
hassl-3516	210	15	.	.	PUNCT
hassl-3516	211	1	correlation	correlation	NOUN
hassl-3516	211	2	is	be	AUX
hassl-3516	211	3	significant	significant	ADJ
hassl-3516	211	4	at	at	ADP
hassl-3516	211	5	the	the	DET
hassl-3516	211	6	0.01	0.01	NUM
hassl-3516	211	7	level	level	NOUN
hassl-3516	211	8	(	(	PUNCT
hassl-3516	211	9	2	2	NUM
hassl-3516	211	10	-tailed	-tailed	ADJ
hassl-3516	211	11	)	)	PUNCT
hassl-3516	211	12	.	.	PUNCT
hassl-3516	212	1	humanities	humanity	NOUN
hassl-3516	212	2	and	and	CCONJ
hassl-3516	212	3	social	social	ADJ
hassl-3516	212	4	sciences	science	NOUN
hassl-3516	212	5	letters	letter	NOUN
hassl-3516	212	6	,	,	PUNCT
hassl-3516	212	7	2023	2023	NUM
hassl-3516	212	8	,	,	PUNCT
hassl-3516	212	9	11(3	11(3	NUM
hassl-3516	212	10	):	):	PUNCT
hassl-3516	212	11	362	362	NUM
hassl-3516	212	12	-	-	SYM
hassl-3516	212	13	376	376	NUM
hassl-3516	212	14	370	370	NUM
hassl-3516	212	15	©	©	PROPN
hassl-3516	212	16	2023	2023	NUM
hassl-3516	212	17	conscientia	conscientia	PROPN
hassl-3516	212	18	beam	beam	PROPN
hassl-3516	212	19	.	.	PUNCT
hassl-3516	213	1	all	all	DET
hassl-3516	213	2	rights	right	NOUN
hassl-3516	213	3	reserved	reserve	VERB
hassl-3516	213	4	.	.	PUNCT
hassl-3516	214	1	in	in	ADP
hassl-3516	214	2	this	this	DET
hassl-3516	214	3	study	study	NOUN
hassl-3516	214	4	,	,	PUNCT
hassl-3516	214	5	service	service	NOUN
hassl-3516	214	6	quality	quality	NOUN
hassl-3516	214	7	in	in	ADP
hassl-3516	214	8	terms	term	NOUN
hassl-3516	214	9	of	of	ADP
hassl-3516	214	10	tangibility	tangibility	NOUN
hassl-3516	214	11	and	and	CCONJ
hassl-3516	214	12	expectation	expectation	NOUN
hassl-3516	214	13	components	component	NOUN
hassl-3516	214	14	was	be	AUX
hassl-3516	214	15	negatively	negatively	ADV
hassl-3516	214	16	correlated	correlate	VERB
hassl-3516	214	17	with	with	ADP
hassl-3516	214	18	all	all	DET
hassl-3516	214	19	components	component	NOUN
hassl-3516	214	20	of	of	ADP
hassl-3516	214	21	satisfaction	satisfaction	NOUN
hassl-3516	214	22	.	.	PUNCT
hassl-3516	215	1	their	their	PRON
hassl-3516	215	2	direction	direction	NOUN
hassl-3516	215	3	with	with	ADP
hassl-3516	215	4	most	most	ADJ
hassl-3516	215	5	of	of	ADP
hassl-3516	215	6	the	the	DET
hassl-3516	215	7	components	component	NOUN
hassl-3516	215	8	of	of	ADP
hassl-3516	215	9	customer	customer	NOUN
hassl-3516	215	10	satisfaction	satisfaction	NOUN
hassl-3516	215	11	was	be	AUX
hassl-3516	215	12	also	also	ADV
hassl-3516	215	13	not	not	PART
hassl-3516	215	14	significant	significant	ADJ
hassl-3516	215	15	.	.	PUNCT
hassl-3516	216	1	nevertheless	nevertheless	ADV
hassl-3516	216	2	,	,	PUNCT
hassl-3516	216	3	service	service	NOUN
hassl-3516	216	4	quality	quality	NOUN
hassl-3516	216	5	in	in	ADP
hassl-3516	216	6	terms	term	NOUN
hassl-3516	216	7	of	of	ADP
hassl-3516	216	8	reliability	reliability	NOUN
hassl-3516	216	9	was	be	AUX
hassl-3516	216	10	positively	positively	ADV
hassl-3516	216	11	correlated	correlate	VERB
hassl-3516	216	12	with	with	ADP
hassl-3516	216	13	all	all	DET
hassl-3516	216	14	components	component	NOUN
hassl-3516	216	15	of	of	ADP
hassl-3516	216	16	customer	customer	NOUN
hassl-3516	216	17	satisfaction	satisfaction	NOUN
hassl-3516	216	18	,	,	PUNCT
hassl-3516	216	19	but	but	CCONJ
hassl-3516	216	20	they	they	PRON
hassl-3516	216	21	were	be	AUX
hassl-3516	216	22	not	not	PART
hassl-3516	216	23	significant	significant	ADJ
hassl-3516	216	24	to	to	ADP
hassl-3516	216	25	each	each	DET
hassl-3516	216	26	other	other	ADJ
hassl-3516	216	27	except	except	SCONJ
hassl-3516	216	28	the	the	DET
hassl-3516	216	29	expectation	expectation	NOUN
hassl-3516	216	30	component	component	NOUN
hassl-3516	216	31	of	of	ADP
hassl-3516	216	32	customer	customer	NOUN
hassl-3516	216	33	satisfaction	satisfaction	NOUN
hassl-3516	216	34	.	.	PUNCT
hassl-3516	217	1	similarly	similarly	ADV
hassl-3516	217	2	,	,	PUNCT
hassl-3516	217	3	the	the	DET
hassl-3516	217	4	assurance	assurance	NOUN
hassl-3516	217	5	and	and	CCONJ
hassl-3516	217	6	empathy	empathy	NOUN
hassl-3516	217	7	component	component	NOUN
hassl-3516	217	8	of	of	ADP
hassl-3516	217	9	service	service	NOUN
hassl-3516	217	10	quality	quality	NOUN
hassl-3516	217	11	had	have	VERB
hassl-3516	217	12	a	a	DET
hassl-3516	217	13	positive	positive	ADJ
hassl-3516	217	14	as	as	ADV
hassl-3516	217	15	well	well	ADV
hassl-3516	217	16	as	as	ADP
hassl-3516	217	17	negative	negative	ADJ
hassl-3516	217	18	correlation	correlation	NOUN
hassl-3516	217	19	with	with	ADP
hassl-3516	217	20	no	no	DET
hassl-3516	217	21	significant	significant	ADJ
hassl-3516	217	22	direction	direction	NOUN
hassl-3516	217	23	to	to	ADP
hassl-3516	217	24	all	all	DET
hassl-3516	217	25	components	component	NOUN
hassl-3516	217	26	of	of	ADP
hassl-3516	217	27	customer	customer	NOUN
hassl-3516	217	28	satisfaction	satisfaction	NOUN
hassl-3516	217	29	.	.	PUNCT
hassl-3516	218	1	however	however	ADV
hassl-3516	218	2	,	,	PUNCT
hassl-3516	218	3	it	it	PRON
hassl-3516	218	4	was	be	AUX
hassl-3516	218	5	fair	fair	ADJ
hassl-3516	218	6	to	to	PART
hassl-3516	218	7	say	say	VERB
hassl-3516	218	8	that	that	SCONJ
hassl-3516	218	9	only	only	ADV
hassl-3516	218	10	service	service	NOUN
hassl-3516	218	11	quality	quality	NOUN
hassl-3516	218	12	in	in	ADP
hassl-3516	218	13	terms	term	NOUN
hassl-3516	218	14	of	of	ADP
hassl-3516	218	15	responsiveness	responsiveness	NOUN
hassl-3516	218	16	was	be	AUX
hassl-3516	218	17	positively	positively	ADV
hassl-3516	218	18	correlated	correlate	VERB
hassl-3516	218	19	with	with	ADP
hassl-3516	218	20	all	all	DET
hassl-3516	218	21	components	component	NOUN
hassl-3516	218	22	of	of	ADP
hassl-3516	218	23	customer	customer	NOUN
hassl-3516	218	24	satisfaction	satisfaction	NOUN
hassl-3516	218	25	,	,	PUNCT
hassl-3516	218	26	explaining	explain	VERB
hassl-3516	218	27	the	the	DET
hassl-3516	218	28	significant	significant	ADJ
hassl-3516	218	29	direction	direction	NOUN
hassl-3516	218	30	in	in	ADP
hassl-3516	218	31	the	the	DET
hassl-3516	218	32	resorts	resort	NOUN
hassl-3516	218	33	.	.	PUNCT
hassl-3516	219	1	hence	hence	ADV
hassl-3516	219	2	,	,	PUNCT
hassl-3516	219	3	to	to	PART
hassl-3516	219	4	find	find	VERB
hassl-3516	219	5	out	out	ADP
hassl-3516	219	6	the	the	DET
hassl-3516	219	7	effect	effect	NOUN
hassl-3516	219	8	of	of	ADP
hassl-3516	219	9	service	service	NOUN
hassl-3516	219	10	quality	quality	NOUN
hassl-3516	219	11	on	on	ADP
hassl-3516	219	12	customer	customer	NOUN
hassl-3516	219	13	satisfaction	satisfaction	NOUN
hassl-3516	219	14	,	,	PUNCT
hassl-3516	219	15	including	include	VERB
hassl-3516	219	16	education	education	NOUN
hassl-3516	219	17	status	status	NOUN
hassl-3516	219	18	as	as	ADP
hassl-3516	219	19	a	a	DET
hassl-3516	219	20	mediating	mediate	VERB
hassl-3516	219	21	variable	variable	NOUN
hassl-3516	219	22	,	,	PUNCT
hassl-3516	219	23	only	only	ADV
hassl-3516	219	24	service	service	NOUN
hassl-3516	219	25	quality	quality	NOUN
hassl-3516	219	26	in	in	ADP
hassl-3516	219	27	terms	term	NOUN
hassl-3516	219	28	of	of	ADP
hassl-3516	219	29	responsiveness	responsiveness	NOUN
hassl-3516	219	30	was	be	AUX
hassl-3516	219	31	taken	take	VERB
hassl-3516	219	32	for	for	ADP
hassl-3516	219	33	this	this	DET
hassl-3516	219	34	study	study	NOUN
hassl-3516	219	35	.	.	PUNCT
hassl-3516	220	1	6.4	6.4	NUM
hassl-3516	220	2	.	.	PUNCT
hassl-3516	221	1	regression	regression	VERB
hassl-3516	221	2	analysis	analysis	NOUN
hassl-3516	221	3	the	the	DET
hassl-3516	221	4	binary	binary	PROPN
hassl-3516	221	5	logistic	logistic	PROPN
hassl-3516	221	6	regression	regression	NOUN
hassl-3516	221	7	model	model	NOUN
hassl-3516	221	8	showed	show	VERB
hassl-3516	221	9	significance	significance	NOUN
hassl-3516	221	10	for	for	ADP
hassl-3516	221	11	only	only	ADV
hassl-3516	221	12	two	two	NUM
hassl-3516	221	13	variables	variable	NOUN
hassl-3516	221	14	:	:	PUNCT
hassl-3516	221	15	service	service	NOUN
hassl-3516	221	16	quality	quality	NOUN
hassl-3516	221	17	in	in	ADP
hassl-3516	221	18	terms	term	NOUN
hassl-3516	221	19	of	of	ADP
hassl-3516	221	20	responsiveness	responsiveness	NOUN
hassl-3516	221	21	and	and	CCONJ
hassl-3516	221	22	employee	employee	NOUN
hassl-3516	221	23	education	education	NOUN
hassl-3516	221	24	status	status	NOUN
hassl-3516	221	25	,	,	PUNCT
hassl-3516	221	26	which	which	PRON
hassl-3516	221	27	were	be	AUX
hassl-3516	221	28	positively	positively	ADV
hassl-3516	221	29	significant	significant	ADJ
hassl-3516	221	30	to	to	ADP
hassl-3516	221	31	customer	customer	NOUN
hassl-3516	221	32	satisfaction	satisfaction	NOUN
hassl-3516	221	33	.	.	PUNCT
hassl-3516	222	1	the	the	DET
hassl-3516	222	2	professional	professional	ADJ
hassl-3516	222	3	education	education	NOUN
hassl-3516	222	4	of	of	ADP
hassl-3516	222	5	employees	employee	NOUN
hassl-3516	222	6	also	also	ADV
hassl-3516	222	7	showed	show	VERB
hassl-3516	222	8	no	no	DET
hassl-3516	222	9	significant	significant	ADJ
hassl-3516	222	10	result	result	NOUN
hassl-3516	222	11	.	.	PUNCT
hassl-3516	223	1	therefore	therefore	ADV
hassl-3516	223	2	,	,	PUNCT
hassl-3516	223	3	further	far	ADV
hassl-3516	223	4	statistical	statistical	ADJ
hassl-3516	223	5	analysis	analysis	NOUN
hassl-3516	223	6	of	of	ADP
hassl-3516	223	7	the	the	DET
hassl-3516	223	8	effect	effect	NOUN
hassl-3516	223	9	among	among	ADP
hassl-3516	223	10	these	these	DET
hassl-3516	223	11	variables	variable	NOUN
hassl-3516	223	12	has	have	AUX
hassl-3516	223	13	been	be	AUX
hassl-3516	223	14	performed	perform	VERB
hassl-3516	223	15	.	.	PUNCT
hassl-3516	224	1	considering	consider	VERB
hassl-3516	224	2	the	the	DET
hassl-3516	224	3	assumptions	assumption	NOUN
hassl-3516	224	4	of	of	ADP
hassl-3516	224	5	statistical	statistical	ADJ
hassl-3516	224	6	tests	test	NOUN
hassl-3516	224	7	,	,	PUNCT
hassl-3516	224	8	normality	normality	NOUN
hassl-3516	224	9	,	,	PUNCT
hassl-3516	224	10	linearity	linearity	NOUN
hassl-3516	224	11	,	,	PUNCT
hassl-3516	224	12	and	and	CCONJ
hassl-3516	224	13	homoscedasticity	homoscedasticity	NOUN
hassl-3516	224	14	(	(	PUNCT
hassl-3516	224	15	presented	present	VERB
hassl-3516	224	16	in	in	ADP
hassl-3516	224	17	appendices	appendix	NOUN
hassl-3516	224	18	2	2	NUM
hassl-3516	224	19	,	,	PUNCT
hassl-3516	224	20	3	3	NUM
hassl-3516	224	21	,	,	PUNCT
hassl-3516	224	22	and	and	CCONJ
hassl-3516	224	23	4	4	X
hassl-3516	224	24	)	)	PUNCT
hassl-3516	224	25	are	be	AUX
hassl-3516	224	26	satisfied	satisfied	ADJ
hassl-3516	224	27	for	for	ADP
hassl-3516	224	28	these	these	DET
hassl-3516	224	29	variables	variable	NOUN
hassl-3516	224	30	:	:	PUNCT
hassl-3516	224	31	service	service	NOUN
hassl-3516	224	32	quality	quality	NOUN
hassl-3516	224	33	in	in	ADP
hassl-3516	224	34	terms	term	NOUN
hassl-3516	224	35	of	of	ADP
hassl-3516	224	36	responsiveness	responsiveness	NOUN
hassl-3516	224	37	,	,	PUNCT
hassl-3516	224	38	education	education	NOUN
hassl-3516	224	39	status	status	NOUN
hassl-3516	224	40	of	of	ADP
hassl-3516	224	41	employees	employee	NOUN
hassl-3516	224	42	,	,	PUNCT
hassl-3516	224	43	and	and	CCONJ
hassl-3516	224	44	customer	customer	NOUN
hassl-3516	224	45	satisfaction	satisfaction	NOUN
hassl-3516	224	46	,	,	PUNCT
hassl-3516	224	47	so	so	ADV
hassl-3516	224	48	hayes	hayes	PROPN
hassl-3516	224	49	’s	’s	PART
hassl-3516	224	50	simple	simple	ADJ
hassl-3516	224	51	mediation	mediation	NOUN
hassl-3516	224	52	process	process	NOUN
hassl-3516	224	53	model	model	NOUN
hassl-3516	224	54	is	be	AUX
hassl-3516	224	55	employed	employ	VERB
hassl-3516	224	56	to	to	PART
hassl-3516	224	57	examine	examine	VERB
hassl-3516	224	58	the	the	DET
hassl-3516	224	59	direct	direct	ADJ
hassl-3516	224	60	,	,	PUNCT
hassl-3516	224	61	indirect	indirect	ADJ
hassl-3516	224	62	,	,	PUNCT
hassl-3516	224	63	and	and	CCONJ
hassl-3516	224	64	total	total	ADJ
hassl-3516	224	65	effect	effect	NOUN
hassl-3516	224	66	of	of	ADP
hassl-3516	224	67	service	service	NOUN
hassl-3516	224	68	quality	quality	NOUN
hassl-3516	224	69	in	in	ADP
hassl-3516	224	70	terms	term	NOUN
hassl-3516	224	71	of	of	ADP
hassl-3516	224	72	responsiveness	responsiveness	NOUN
hassl-3516	224	73	and	and	CCONJ
hassl-3516	224	74	the	the	DET
hassl-3516	224	75	mediating	mediate	VERB
hassl-3516	224	76	effect	effect	NOUN
hassl-3516	224	77	of	of	ADP
hassl-3516	224	78	employees	employee	NOUN
hassl-3516	224	79	’	’	PART
hassl-3516	224	80	education	education	NOUN
hassl-3516	224	81	status	status	NOUN
hassl-3516	224	82	on	on	ADP
hassl-3516	224	83	customer	customer	NOUN
hassl-3516	224	84	satisfaction	satisfaction	NOUN
hassl-3516	224	85	(	(	PUNCT
hassl-3516	224	86	hayes	hayes	PROPN
hassl-3516	224	87	,	,	PUNCT
hassl-3516	224	88	2022	2022	NUM
hassl-3516	224	89	)	)	PUNCT
hassl-3516	224	90	.	.	PUNCT
hassl-3516	225	1	its	its	PRON
hassl-3516	225	2	summary	summary	NOUN
hassl-3516	225	3	has	have	AUX
hassl-3516	225	4	been	be	AUX
hassl-3516	225	5	presented	present	VERB
hassl-3516	225	6	in	in	ADP
hassl-3516	225	7	appendix	appendix	NOUN
hassl-3516	225	8	5	5	NUM
hassl-3516	225	9	.	.	PUNCT
hassl-3516	226	1	this	this	DET
hassl-3516	226	2	mediation	mediation	NOUN
hassl-3516	226	3	model	model	NOUN
hassl-3516	226	4	was	be	AUX
hassl-3516	226	5	used	use	VERB
hassl-3516	226	6	to	to	PART
hassl-3516	226	7	examine	examine	VERB
hassl-3516	226	8	the	the	DET
hassl-3516	226	9	causal	causal	ADJ
hassl-3516	226	10	antecedent	antecedent	NOUN
hassl-3516	226	11	variable	variable	NOUN
hassl-3516	226	12	of	of	ADP
hassl-3516	226	13	service	service	NOUN
hassl-3516	226	14	quality	quality	NOUN
hassl-3516	226	15	in	in	ADP
hassl-3516	226	16	terms	term	NOUN
hassl-3516	226	17	of	of	ADP
hassl-3516	226	18	responsiveness	responsiveness	NOUN
hassl-3516	226	19	(	(	PUNCT
hassl-3516	226	20	x	x	NOUN
hassl-3516	226	21	)	)	PUNCT
hassl-3516	226	22	and	and	CCONJ
hassl-3516	226	23	transmit	transmit	VERB
hassl-3516	226	24	its	its	PRON
hassl-3516	226	25	effect	effect	NOUN
hassl-3516	226	26	on	on	ADP
hassl-3516	226	27	a	a	DET
hassl-3516	226	28	consequent	consequent	ADJ
hassl-3516	226	29	variable	variable	NOUN
hassl-3516	226	30	,	,	PUNCT
hassl-3516	226	31	customer	customer	NOUN
hassl-3516	226	32	satisfaction	satisfaction	NOUN
hassl-3516	226	33	(	(	PUNCT
hassl-3516	226	34	y	y	NOUN
hassl-3516	226	35	)	)	PUNCT
hassl-3516	226	36	.	.	PUNCT
hassl-3516	227	1	it	it	PRON
hassl-3516	227	2	is	be	AUX
hassl-3516	227	3	the	the	DET
hassl-3516	227	4	basic	basic	ADJ
hassl-3516	227	5	model	model	NOUN
hassl-3516	227	6	,	,	PUNCT
hassl-3516	227	7	which	which	PRON
hassl-3516	227	8	includes	include	VERB
hassl-3516	227	9	two	two	NUM
hassl-3516	227	10	consequent	consequent	ADJ
hassl-3516	227	11	variables	variable	NOUN
hassl-3516	227	12	,	,	PUNCT
hassl-3516	227	13	employees	employee	NOUN
hassl-3516	227	14	’	’	PART
hassl-3516	227	15	education	education	NOUN
hassl-3516	227	16	status	status	NOUN
hassl-3516	227	17	(	(	PUNCT
hassl-3516	227	18	m	m	NOUN
hassl-3516	227	19	)	)	PUNCT
hassl-3516	227	20	and	and	CCONJ
hassl-3516	227	21	customer	customer	NOUN
hassl-3516	227	22	satisfaction	satisfaction	NOUN
hassl-3516	227	23	(	(	PUNCT
hassl-3516	227	24	y	y	NOUN
hassl-3516	227	25	)	)	PUNCT
hassl-3516	227	26	,	,	PUNCT
hassl-3516	227	27	and	and	CCONJ
hassl-3516	227	28	two	two	NUM
hassl-3516	227	29	antecedents	antecedent	NOUN
hassl-3516	227	30	,	,	PUNCT
hassl-3516	227	31	service	service	NOUN
hassl-3516	227	32	quality	quality	NOUN
hassl-3516	227	33	in	in	ADP
hassl-3516	227	34	terms	term	NOUN
hassl-3516	227	35	of	of	ADP
hassl-3516	227	36	responsiveness	responsiveness	NOUN
hassl-3516	227	37	(	(	PUNCT
hassl-3516	227	38	x	x	NOUN
hassl-3516	227	39	)	)	PUNCT
hassl-3516	227	40	and	and	CCONJ
hassl-3516	227	41	employees	employee	NOUN
hassl-3516	227	42	’	’	PART
hassl-3516	227	43	education	education	NOUN
hassl-3516	227	44	status	status	NOUN
hassl-3516	227	45	(	(	PUNCT
hassl-3516	227	46	m	m	NOUN
hassl-3516	227	47	)	)	PUNCT
hassl-3516	227	48	,	,	PUNCT
hassl-3516	227	49	with	with	ADP
hassl-3516	227	50	service	service	NOUN
hassl-3516	227	51	quality	quality	NOUN
hassl-3516	227	52	in	in	ADP
hassl-3516	227	53	terms	term	NOUN
hassl-3516	227	54	of	of	ADP
hassl-3516	227	55	responsiveness	responsiveness	NOUN
hassl-3516	227	56	(	(	PUNCT
hassl-3516	227	57	x	x	X
hassl-3516	227	58	)	)	PUNCT
hassl-3516	227	59	causally	causally	ADV
hassl-3516	227	60	influencing	influence	VERB
hassl-3516	227	61	customer	customer	NOUN
hassl-3516	227	62	satisfaction	satisfaction	NOUN
hassl-3516	227	63	(	(	PUNCT
hassl-3516	227	64	y	y	NOUN
hassl-3516	227	65	)	)	PUNCT
hassl-3516	227	66	,	,	PUNCT
hassl-3516	227	67	and	and	CCONJ
hassl-3516	227	68	employees	employee	NOUN
hassl-3516	227	69	’	’	PART
hassl-3516	227	70	education	education	NOUN
hassl-3516	227	71	status	status	NOUN
hassl-3516	227	72	(	(	PUNCT
hassl-3516	227	73	m	m	NOUN
hassl-3516	227	74	)	)	PUNCT
hassl-3516	227	75	causally	causally	ADV
hassl-3516	227	76	influencing	influence	VERB
hassl-3516	227	77	customers	customer	NOUN
hassl-3516	227	78	satisfaction	satisfaction	NOUN
hassl-3516	227	79	(	(	PUNCT
hassl-3516	227	80	y	y	NOUN
hassl-3516	227	81	)	)	PUNCT
hassl-3516	227	82	,	,	PUNCT
hassl-3516	227	83	which	which	PRON
hassl-3516	227	84	has	have	AUX
hassl-3516	227	85	been	be	AUX
hassl-3516	227	86	presented	present	VERB
hassl-3516	227	87	in	in	ADP
hassl-3516	227	88	the	the	DET
hassl-3516	227	89	figure	figure	NOUN
hassl-3516	227	90	2	2	NUM
hassl-3516	227	91	:	:	PUNCT
hassl-3516	227	92	figure	figure	NOUN
hassl-3516	227	93	2	2	NUM
hassl-3516	227	94	.	.	PUNCT
hassl-3516	227	95	effect	effect	NOUN
hassl-3516	227	96	of	of	ADP
hassl-3516	227	97	service	service	NOUN
hassl-3516	227	98	quality	quality	NOUN
hassl-3516	227	99	with	with	ADP
hassl-3516	227	100	desegregated	desegregate	VERB
hassl-3516	227	101	education	education	NOUN
hassl-3516	227	102	status	status	NOUN
hassl-3516	227	103	on	on	ADP
hassl-3516	227	104	customer	customer	NOUN
hassl-3516	227	105	satisfaction	satisfaction	NOUN
hassl-3516	227	106	.	.	PUNCT
hassl-3516	228	1	figure	figure	NOUN
hassl-3516	228	2	2	2	NUM
hassl-3516	228	3	shows	show	VERB
hassl-3516	228	4	the	the	DET
hassl-3516	228	5	effects	effect	NOUN
hassl-3516	228	6	of	of	ADP
hassl-3516	228	7	employee	employee	NOUN
hassl-3516	228	8	service	service	NOUN
hassl-3516	228	9	quality	quality	NOUN
hassl-3516	228	10	with	with	ADP
hassl-3516	228	11	their	their	PRON
hassl-3516	228	12	education	education	NOUN
hassl-3516	228	13	on	on	ADP
hassl-3516	228	14	customer	customer	NOUN
hassl-3516	228	15	satisfaction	satisfaction	NOUN
hassl-3516	228	16	.	.	PUNCT
hassl-3516	229	1	a	a	DET
hassl-3516	229	2	direct	direct	ADJ
hassl-3516	229	3	effect	effect	NOUN
hassl-3516	229	4	of	of	ADP
hassl-3516	229	5	service	service	NOUN
hassl-3516	229	6	quality	quality	NOUN
hassl-3516	229	7	in	in	ADP
hassl-3516	229	8	terms	term	NOUN
hassl-3516	229	9	of	of	ADP
hassl-3516	229	10	responsiveness	responsiveness	NOUN
hassl-3516	229	11	on	on	ADP
hassl-3516	229	12	customer	customer	NOUN
hassl-3516	229	13	satisfaction	satisfaction	NOUN
hassl-3516	229	14	is	be	AUX
hassl-3516	229	15	0.3301	0.3301	NUM
hassl-3516	229	16	(	(	PUNCT
hassl-3516	229	17	when	when	SCONJ
hassl-3516	229	18	there	there	PRON
hassl-3516	229	19	is	be	VERB
hassl-3516	229	20	one	one	NUM
hassl-3516	229	21	unit	unit	NOUN
hassl-3516	229	22	of	of	ADP
hassl-3516	229	23	positive	positive	ADJ
hassl-3516	229	24	change	change	NOUN
hassl-3516	229	25	in	in	ADP
hassl-3516	229	26	service	service	NOUN
hassl-3516	229	27	quality	quality	NOUN
hassl-3516	229	28	in	in	ADP
hassl-3516	229	29	terms	term	NOUN
hassl-3516	229	30	of	of	ADP
hassl-3516	229	31	responsiveness	responsiveness	NOUN
hassl-3516	229	32	but	but	CCONJ
hassl-3516	229	33	the	the	DET
hassl-3516	229	34	same	same	ADJ
hassl-3516	229	35	in	in	ADP
hassl-3516	229	36	employees	employee	NOUN
hassl-3516	229	37	’	’	PART
hassl-3516	229	38	education	education	NOUN
hassl-3516	229	39	status	status	NOUN
hassl-3516	229	40	,	,	PUNCT
hassl-3516	229	41	0.3301	0.3301	NUM
hassl-3516	229	42	humanities	humanity	NOUN
hassl-3516	229	43	and	and	CCONJ
hassl-3516	229	44	social	social	ADJ
hassl-3516	229	45	sciences	science	NOUN
hassl-3516	229	46	letters	letter	NOUN
hassl-3516	229	47	,	,	PUNCT
hassl-3516	229	48	2023	2023	NUM
hassl-3516	229	49	,	,	PUNCT
hassl-3516	229	50	11(3	11(3	NUM
hassl-3516	229	51	):	):	PUNCT
hassl-3516	229	52	362	362	NUM
hassl-3516	229	53	-	-	SYM
hassl-3516	229	54	376	376	NUM
hassl-3516	229	55	371	371	NUM
hassl-3516	229	56	©	©	PROPN
hassl-3516	229	57	2023	2023	NUM
hassl-3516	229	58	conscientia	conscientia	PROPN
hassl-3516	229	59	beam	beam	PROPN
hassl-3516	229	60	.	.	PUNCT
hassl-3516	230	1	all	all	DET
hassl-3516	230	2	rights	right	NOUN
hassl-3516	230	3	reserved	reserve	VERB
hassl-3516	230	4	.	.	PUNCT
hassl-3516	231	1	units	unit	NOUN
hassl-3516	231	2	of	of	ADP
hassl-3516	231	3	positive	positive	ADJ
hassl-3516	231	4	change	change	NOUN
hassl-3516	231	5	will	will	AUX
hassl-3516	231	6	occur	occur	VERB
hassl-3516	231	7	in	in	ADP
hassl-3516	231	8	customer	customer	NOUN
hassl-3516	231	9	satisfaction	satisfaction	NOUN
hassl-3516	231	10	)	)	PUNCT
hassl-3516	231	11	.	.	PUNCT
hassl-3516	232	1	the	the	DET
hassl-3516	232	2	mediating	mediate	VERB
hassl-3516	232	3	effect	effect	NOUN
hassl-3516	232	4	of	of	ADP
hassl-3516	232	5	employee	employee	NOUN
hassl-3516	232	6	education	education	NOUN
hassl-3516	232	7	on	on	ADP
hassl-3516	232	8	customer	customer	NOUN
hassl-3516	232	9	satisfaction	satisfaction	NOUN
hassl-3516	232	10	is	be	AUX
hassl-3516	232	11	0.1626	0.1626	NUM
hassl-3516	232	12	(	(	PUNCT
hassl-3516	232	13	when	when	SCONJ
hassl-3516	232	14	there	there	PRON
hassl-3516	232	15	is	be	VERB
hassl-3516	232	16	one	one	NUM
hassl-3516	232	17	unit	unit	NOUN
hassl-3516	232	18	change	change	NOUN
hassl-3516	232	19	in	in	ADP
hassl-3516	232	20	employees	employee	NOUN
hassl-3516	232	21	’	’	PART
hassl-3516	232	22	education	education	NOUN
hassl-3516	232	23	status	status	NOUN
hassl-3516	232	24	,	,	PUNCT
hassl-3516	232	25	remaining	remain	VERB
hassl-3516	232	26	service	service	NOUN
hassl-3516	232	27	quality	quality	NOUN
hassl-3516	232	28	in	in	ADP
hassl-3516	232	29	terms	term	NOUN
hassl-3516	232	30	of	of	ADP
hassl-3516	232	31	responsiveness	responsiveness	NOUN
hassl-3516	232	32	is	be	AUX
hassl-3516	232	33	the	the	DET
hassl-3516	232	34	same	same	ADJ
hassl-3516	232	35	,	,	PUNCT
hassl-3516	232	36	0.1626	0.1626	NUM
hassl-3516	232	37	units	unit	NOUN
hassl-3516	232	38	of	of	ADP
hassl-3516	232	39	positive	positive	ADJ
hassl-3516	232	40	change	change	NOUN
hassl-3516	232	41	will	will	AUX
hassl-3516	232	42	occur	occur	VERB
hassl-3516	232	43	in	in	ADP
hassl-3516	232	44	customer	customer	NOUN
hassl-3516	232	45	satisfaction	satisfaction	NOUN
hassl-3516	232	46	)	)	PUNCT
hassl-3516	232	47	.	.	PUNCT
hassl-3516	233	1	indirect	indirect	ADJ
hassl-3516	233	2	effect	effect	NOUN
hassl-3516	233	3	of	of	ADP
hassl-3516	233	4	service	service	NOUN
hassl-3516	233	5	quality	quality	NOUN
hassl-3516	233	6	in	in	ADP
hassl-3516	233	7	terms	term	NOUN
hassl-3516	233	8	of	of	ADP
hassl-3516	233	9	responsiveness	responsiveness	NOUN
hassl-3516	233	10	on	on	ADP
hassl-3516	233	11	customer	customer	NOUN
hassl-3516	233	12	satisfaction	satisfaction	NOUN
hassl-3516	233	13	is	be	AUX
hassl-3516	233	14	(	(	PUNCT
hassl-3516	233	15	1.0675	1.0675	NUM
hassl-3516	233	16	×	×	NOUN
hassl-3516	233	17	0.1626	0.1626	NUM
hassl-3516	233	18	)	)	PUNCT
hassl-3516	234	1	=	=	SYM
hassl-3516	234	2	0.1735	0.1735	NUM
hassl-3516	234	3	(	(	PUNCT
hassl-3516	234	4	when	when	SCONJ
hassl-3516	234	5	there	there	PRON
hassl-3516	234	6	is	be	VERB
hassl-3516	234	7	one	one	NUM
hassl-3516	234	8	unit	unit	NOUN
hassl-3516	234	9	change	change	NOUN
hassl-3516	234	10	in	in	ADP
hassl-3516	234	11	service	service	NOUN
hassl-3516	234	12	quality	quality	NOUN
hassl-3516	234	13	in	in	ADP
hassl-3516	234	14	terms	term	NOUN
hassl-3516	234	15	of	of	ADP
hassl-3516	234	16	responsiveness	responsiveness	NOUN
hassl-3516	234	17	where	where	SCONJ
hassl-3516	234	18	employees	employee	NOUN
hassl-3516	234	19	’	'	PUNCT
hassl-3516	234	20	education	education	NOUN
hassl-3516	234	21	status	status	NOUN
hassl-3516	234	22	is	be	AUX
hassl-3516	234	23	the	the	DET
hassl-3516	234	24	same	same	ADJ
hassl-3516	234	25	,	,	PUNCT
hassl-3516	234	26	0.1735	0.1735	NUM
hassl-3516	234	27	units	unit	NOUN
hassl-3516	234	28	of	of	ADP
hassl-3516	234	29	positive	positive	ADJ
hassl-3516	234	30	change	change	NOUN
hassl-3516	234	31	will	will	AUX
hassl-3516	234	32	occur	occur	VERB
hassl-3516	234	33	in	in	ADP
hassl-3516	234	34	customer	customer	NOUN
hassl-3516	234	35	satisfaction	satisfaction	NOUN
hassl-3516	234	36	as	as	ADP
hassl-3516	234	37	a	a	DET
hassl-3516	234	38	result	result	NOUN
hassl-3516	234	39	of	of	ADP
hassl-3516	234	40	the	the	DET
hassl-3516	234	41	effect	effect	NOUN
hassl-3516	234	42	of	of	ADP
hassl-3516	234	43	service	service	NOUN
hassl-3516	234	44	quality	quality	NOUN
hassl-3516	234	45	in	in	ADP
hassl-3516	234	46	terms	term	NOUN
hassl-3516	234	47	of	of	ADP
hassl-3516	234	48	responsiveness	responsiveness	NOUN
hassl-3516	234	49	on	on	ADP
hassl-3516	234	50	employees	employee	NOUN
hassl-3516	234	51	’	’	PART
hassl-3516	234	52	education	education	NOUN
hassl-3516	234	53	status	status	NOUN
hassl-3516	234	54	,	,	PUNCT
hassl-3516	234	55	which	which	PRON
hassl-3516	234	56	in	in	ADP
hassl-3516	234	57	turn	turn	NOUN
hassl-3516	234	58	affects	affect	VERB
hassl-3516	234	59	customer	customer	NOUN
hassl-3516	234	60	satisfaction	satisfaction	NOUN
hassl-3516	234	61	)	)	PUNCT
hassl-3516	234	62	.	.	PUNCT
hassl-3516	235	1	the	the	DET
hassl-3516	235	2	total	total	ADJ
hassl-3516	235	3	effect	effect	NOUN
hassl-3516	235	4	of	of	ADP
hassl-3516	235	5	service	service	NOUN
hassl-3516	235	6	quality	quality	NOUN
hassl-3516	235	7	in	in	ADP
hassl-3516	235	8	terms	term	NOUN
hassl-3516	235	9	of	of	ADP
hassl-3516	235	10	responsiveness	responsiveness	NOUN
hassl-3516	235	11	on	on	ADP
hassl-3516	235	12	customer	customer	NOUN
hassl-3516	235	13	satisfaction	satisfaction	NOUN
hassl-3516	235	14	can	can	AUX
hassl-3516	235	15	be	be	AUX
hassl-3516	235	16	measured	measure	VERB
hassl-3516	235	17	by	by	ADP
hassl-3516	235	18	adding	add	VERB
hassl-3516	235	19	the	the	DET
hassl-3516	235	20	value	value	NOUN
hassl-3516	235	21	of	of	ADP
hassl-3516	235	22	direct	direct	ADJ
hassl-3516	235	23	and	and	CCONJ
hassl-3516	235	24	indirect	indirect	ADJ
hassl-3516	235	25	effects	effect	NOUN
hassl-3516	235	26	of	of	ADP
hassl-3516	235	27	service	service	NOUN
hassl-3516	235	28	quality	quality	NOUN
hassl-3516	235	29	in	in	ADP
hassl-3516	235	30	terms	term	NOUN
hassl-3516	235	31	of	of	ADP
hassl-3516	235	32	responsiveness	responsiveness	NOUN
hassl-3516	235	33	on	on	ADP
hassl-3516	235	34	customer	customer	NOUN
hassl-3516	235	35	satisfaction	satisfaction	NOUN
hassl-3516	235	36	which	which	PRON
hassl-3516	235	37	is	be	AUX
hassl-3516	235	38	(	(	PUNCT
hassl-3516	235	39	direct	direct	ADJ
hassl-3516	235	40	effect	effect	NOUN
hassl-3516	235	41	+	+	CCONJ
hassl-3516	235	42	indirect	indirect	ADJ
hassl-3516	235	43	effect	effect	NOUN
hassl-3516	235	44	=	=	X
hassl-3516	235	45	0.3301	0.3301	NUM
hassl-3516	235	46	+	+	NUM
hassl-3516	235	47	0.1735	0.1735	NUM
hassl-3516	235	48	)	)	PUNCT
hassl-3516	236	1	=	=	SYM
hassl-3516	236	2	0.5036	0.5036	NUM
hassl-3516	236	3	(	(	PUNCT
hassl-3516	236	4	when	when	SCONJ
hassl-3516	236	5	there	there	PRON
hassl-3516	236	6	is	be	VERB
hassl-3516	236	7	one	one	NUM
hassl-3516	236	8	unit	unit	NOUN
hassl-3516	236	9	change	change	NOUN
hassl-3516	236	10	in	in	ADP
hassl-3516	236	11	service	service	NOUN
hassl-3516	236	12	quality	quality	NOUN
hassl-3516	236	13	in	in	ADP
hassl-3516	236	14	terms	term	NOUN
hassl-3516	236	15	of	of	ADP
hassl-3516	236	16	responsiveness	responsiveness	NOUN
hassl-3516	236	17	,	,	PUNCT
hassl-3516	236	18	0.5036	0.5036	NUM
hassl-3516	236	19	units	unit	NOUN
hassl-3516	236	20	of	of	ADP
hassl-3516	236	21	positive	positive	ADJ
hassl-3516	236	22	change	change	NOUN
hassl-3516	236	23	will	will	AUX
hassl-3516	236	24	occur	occur	VERB
hassl-3516	236	25	in	in	ADP
hassl-3516	236	26	customer	customer	NOUN
hassl-3516	236	27	satisfaction	satisfaction	NOUN
hassl-3516	236	28	)	)	PUNCT
hassl-3516	236	29	.	.	PUNCT
hassl-3516	237	1	initially	initially	ADV
hassl-3516	237	2	,	,	PUNCT
hassl-3516	237	3	hayes	hayes	PROPN
hassl-3516	237	4	(	(	PUNCT
hassl-3516	237	5	2022	2022	NUM
hassl-3516	237	6	)	)	PUNCT
hassl-3516	237	7	simple	simple	ADJ
hassl-3516	237	8	mediation	mediation	NOUN
hassl-3516	237	9	process	process	NOUN
hassl-3516	237	10	model	model	NOUN
hassl-3516	237	11	was	be	AUX
hassl-3516	237	12	employed	employ	VERB
hassl-3516	237	13	to	to	PART
hassl-3516	237	14	examine	examine	VERB
hassl-3516	237	15	the	the	DET
hassl-3516	237	16	direct	direct	ADJ
hassl-3516	237	17	,	,	PUNCT
hassl-3516	237	18	indirect	indirect	ADJ
hassl-3516	237	19	,	,	PUNCT
hassl-3516	237	20	and	and	CCONJ
hassl-3516	237	21	total	total	ADJ
hassl-3516	237	22	effects	effect	NOUN
hassl-3516	237	23	of	of	ADP
hassl-3516	237	24	service	service	NOUN
hassl-3516	237	25	quality	quality	NOUN
hassl-3516	237	26	on	on	ADP
hassl-3516	237	27	responsiveness	responsiveness	NOUN
hassl-3516	237	28	and	and	CCONJ
hassl-3516	237	29	the	the	DET
hassl-3516	237	30	mediating	mediate	VERB
hassl-3516	237	31	effect	effect	NOUN
hassl-3516	237	32	of	of	ADP
hassl-3516	237	33	education	education	NOUN
hassl-3516	237	34	status	status	NOUN
hassl-3516	237	35	on	on	ADP
hassl-3516	237	36	customer	customer	NOUN
hassl-3516	237	37	satisfaction	satisfaction	NOUN
hassl-3516	237	38	.	.	PUNCT
hassl-3516	238	1	however	however	ADV
hassl-3516	238	2	,	,	PUNCT
hassl-3516	238	3	the	the	DET
hassl-3516	238	4	education	education	NOUN
hassl-3516	238	5	status	status	NOUN
hassl-3516	238	6	of	of	ADP
hassl-3516	238	7	the	the	DET
hassl-3516	238	8	employee	employee	NOUN
hassl-3516	238	9	as	as	ADP
hassl-3516	238	10	a	a	DET
hassl-3516	238	11	mediating	mediate	VERB
hassl-3516	238	12	variable	variable	NOUN
hassl-3516	238	13	was	be	AUX
hassl-3516	238	14	desegregated	desegregate	VERB
hassl-3516	238	15	from	from	ADP
hassl-3516	238	16	the	the	DET
hassl-3516	238	17	other	other	ADJ
hassl-3516	238	18	possible	possible	ADJ
hassl-3516	238	19	affected	affected	ADJ
hassl-3516	238	20	variables	variable	NOUN
hassl-3516	238	21	to	to	PART
hassl-3516	238	22	measure	measure	VERB
hassl-3516	238	23	the	the	DET
hassl-3516	238	24	effect	effect	NOUN
hassl-3516	238	25	on	on	ADP
hassl-3516	238	26	the	the	DET
hassl-3516	238	27	dependent	dependent	ADJ
hassl-3516	238	28	satisfaction	satisfaction	NOUN
hassl-3516	238	29	variable	variable	NOUN
hassl-3516	238	30	of	of	ADP
hassl-3516	238	31	the	the	DET
hassl-3516	238	32	resorts	resort	NOUN
hassl-3516	238	33	.	.	PUNCT
hassl-3516	239	1	therefore	therefore	ADV
hassl-3516	239	2	,	,	PUNCT
hassl-3516	239	3	covariates	covariate	VERB
hassl-3516	239	4	of	of	ADP
hassl-3516	239	5	this	this	DET
hassl-3516	239	6	study	study	NOUN
hassl-3516	239	7	,	,	PUNCT
hassl-3516	239	8	such	such	ADJ
hassl-3516	239	9	as	as	ADP
hassl-3516	239	10	gender	gender	NOUN
hassl-3516	239	11	,	,	PUNCT
hassl-3516	239	12	age	age	NOUN
hassl-3516	239	13	,	,	PUNCT
hassl-3516	239	14	ethnicity	ethnicity	NOUN
hassl-3516	239	15	,	,	PUNCT
hassl-3516	239	16	experience	experience	NOUN
hassl-3516	239	17	,	,	PUNCT
hassl-3516	239	18	professional	professional	ADJ
hassl-3516	239	19	education	education	NOUN
hassl-3516	239	20	,	,	PUNCT
hassl-3516	239	21	and	and	CCONJ
hassl-3516	239	22	training	training	NOUN
hassl-3516	239	23	of	of	ADP
hassl-3516	239	24	the	the	DET
hassl-3516	239	25	employees	employee	NOUN
hassl-3516	239	26	,	,	PUNCT
hassl-3516	239	27	were	be	AUX
hassl-3516	239	28	identified	identify	VERB
hassl-3516	239	29	.	.	PUNCT
hassl-3516	240	1	subsequently	subsequently	ADV
hassl-3516	240	2	,	,	PUNCT
hassl-3516	240	3	the	the	DET
hassl-3516	240	4	researchers	researcher	NOUN
hassl-3516	240	5	implemented	implement	VERB
hassl-3516	240	6	to	to	PART
hassl-3516	240	7	mitigate	mitigate	VERB
hassl-3516	240	8	the	the	DET
hassl-3516	240	9	influence	influence	NOUN
hassl-3516	240	10	of	of	ADP
hassl-3516	240	11	said	say	VERB
hassl-3516	240	12	covariates	covariate	NOUN
hassl-3516	240	13	in	in	ADP
hassl-3516	240	14	order	order	NOUN
hassl-3516	240	15	to	to	PART
hassl-3516	240	16	access	access	VERB
hassl-3516	240	17	the	the	DET
hassl-3516	240	18	impact	impact	NOUN
hassl-3516	240	19	of	of	ADP
hassl-3516	240	20	service	service	NOUN
hassl-3516	240	21	quality	quality	NOUN
hassl-3516	240	22	,	,	PUNCT
hassl-3516	240	23	specifically	specifically	ADV
hassl-3516	240	24	in	in	ADP
hassl-3516	240	25	terms	term	NOUN
hassl-3516	240	26	of	of	ADP
hassl-3516	240	27	responsiveness	responsiveness	NOUN
hassl-3516	240	28	.	.	PUNCT
hassl-3516	241	1	additionally	additionally	ADV
hassl-3516	241	2	,	,	PUNCT
hassl-3516	241	3	the	the	DET
hassl-3516	241	4	researchers	researcher	NOUN
hassl-3516	241	5	examined	examine	VERB
hassl-3516	241	6	the	the	DET
hassl-3516	241	7	meditating	meditating	ADJ
hassl-3516	241	8	impacts	impact	NOUN
hassl-3516	241	9	of	of	ADP
hassl-3516	241	10	employees	employee	NOUN
hassl-3516	241	11	’	’	PART
hassl-3516	241	12	education	education	NOUN
hassl-3516	241	13	status	status	NOUN
hassl-3516	241	14	on	on	ADP
hassl-3516	241	15	customer	customer	NOUN
hassl-3516	241	16	satisfaction	satisfaction	NOUN
hassl-3516	241	17	to	to	PART
hassl-3516	241	18	substantiate	substantiate	VERB
hassl-3516	241	19	the	the	DET
hassl-3516	241	20	assertions	assertion	NOUN
hassl-3516	241	21	made	make	VERB
hassl-3516	241	22	in	in	ADP
hassl-3516	241	23	this	this	DET
hassl-3516	241	24	study	study	NOUN
hassl-3516	241	25	.	.	PUNCT
hassl-3516	242	1	hayes	hayes	PROPN
hassl-3516	242	2	(	(	PUNCT
hassl-3516	242	3	2022	2022	NUM
hassl-3516	242	4	)	)	PUNCT
hassl-3516	242	5	process	process	NOUN
hassl-3516	242	6	macro	macro	ADJ
hassl-3516	242	7	multiple	multiple	ADJ
hassl-3516	242	8	mediation	mediation	NOUN
hassl-3516	242	9	analysis	analysis	NOUN
hassl-3516	242	10	model	model	NOUN
hassl-3516	242	11	4	4	NUM
hassl-3516	242	12	was	be	AUX
hassl-3516	242	13	used	use	VERB
hassl-3516	242	14	to	to	PART
hassl-3516	242	15	control	control	VERB
hassl-3516	242	16	the	the	DET
hassl-3516	242	17	covariates	covariate	NOUN
hassl-3516	242	18	of	of	ADP
hassl-3516	242	19	this	this	DET
hassl-3516	242	20	study	study	NOUN
hassl-3516	242	21	and	and	CCONJ
hassl-3516	242	22	its	its	PRON
hassl-3516	242	23	result	result	NOUN
hassl-3516	242	24	has	have	AUX
hassl-3516	242	25	been	be	AUX
hassl-3516	242	26	presented	present	VERB
hassl-3516	242	27	in	in	ADP
hassl-3516	242	28	figure	figure	NOUN
hassl-3516	242	29	3	3	NUM
hassl-3516	242	30	:	:	PUNCT
hassl-3516	242	31	figure	figure	NOUN
hassl-3516	242	32	3	3	NUM
hassl-3516	242	33	.	.	PUNCT
hassl-3516	243	1	effect	effect	NOUN
hassl-3516	243	2	of	of	ADP
hassl-3516	243	3	service	service	NOUN
hassl-3516	243	4	quality	quality	NOUN
hassl-3516	243	5	with	with	ADP
hassl-3516	243	6	segregated	segregated	ADJ
hassl-3516	243	7	education	education	NOUN
hassl-3516	243	8	status	status	NOUN
hassl-3516	243	9	on	on	ADP
hassl-3516	243	10	customer	customer	NOUN
hassl-3516	243	11	satisfaction	satisfaction	NOUN
hassl-3516	243	12	.	.	PUNCT
hassl-3516	244	1	in	in	ADP
hassl-3516	244	2	figure	figure	NOUN
hassl-3516	244	3	3	3	NUM
hassl-3516	244	4	,	,	PUNCT
hassl-3516	244	5	segregated	segregate	VERB
hassl-3516	244	6	mediating	mediate	VERB
hassl-3516	244	7	effect	effect	NOUN
hassl-3516	244	8	without	without	ADP
hassl-3516	244	9	covariates	covariate	NOUN
hassl-3516	244	10	showed	show	VERB
hassl-3516	244	11	a	a	DET
hassl-3516	244	12	11.32	11.32	NUM
hassl-3516	244	13	%	%	NOUN
hassl-3516	244	14	positive	positive	ADJ
hassl-3516	244	15	change	change	NOUN
hassl-3516	244	16	in	in	ADP
hassl-3516	244	17	the	the	DET
hassl-3516	244	18	dependent	dependent	ADJ
hassl-3516	244	19	variable	variable	NOUN
hassl-3516	244	20	,	,	PUNCT
hassl-3516	244	21	customer	customer	NOUN
hassl-3516	244	22	satisfaction	satisfaction	NOUN
hassl-3516	244	23	.	.	PUNCT
hassl-3516	245	1	however	however	ADV
hassl-3516	245	2	,	,	PUNCT
hassl-3516	245	3	the	the	DET
hassl-3516	245	4	segregated	segregated	ADJ
hassl-3516	245	5	mediating	mediate	VERB
hassl-3516	245	6	effect	effect	NOUN
hassl-3516	245	7	of	of	ADP
hassl-3516	245	8	education	education	NOUN
hassl-3516	245	9	status	status	NOUN
hassl-3516	245	10	was	be	AUX
hassl-3516	245	11	lower	low	ADJ
hassl-3516	245	12	than	than	SCONJ
hassl-3516	245	13	(	(	PUNCT
hassl-3516	245	14	0.1132	0.1132	NUM
hassl-3516	245	15	<	<	X
hassl-3516	245	16	0.1626	0.1626	NUM
hassl-3516	245	17	)	)	PUNCT
hassl-3516	245	18	desegregated	desegregate	VERB
hassl-3516	245	19	previous	previous	ADJ
hassl-3516	245	20	findings	finding	NOUN
hassl-3516	245	21	.	.	PUNCT
hassl-3516	246	1	therefore	therefore	ADV
hassl-3516	246	2	,	,	PUNCT
hassl-3516	246	3	all	all	DET
hassl-3516	246	4	six	six	NUM
hassl-3516	246	5	covariates	covariate	NOUN
hassl-3516	246	6	of	of	ADP
hassl-3516	246	7	this	this	DET
hassl-3516	246	8	study	study	NOUN
hassl-3516	246	9	(	(	PUNCT
hassl-3516	246	10	gender	gender	NOUN
hassl-3516	246	11	,	,	PUNCT
hassl-3516	246	12	age	age	NOUN
hassl-3516	246	13	,	,	PUNCT
hassl-3516	246	14	professional	professional	ADJ
hassl-3516	246	15	education	education	NOUN
hassl-3516	246	16	,	,	PUNCT
hassl-3516	246	17	ethnicity	ethnicity	NOUN
hassl-3516	246	18	,	,	PUNCT
hassl-3516	246	19	experience	experience	NOUN
hassl-3516	246	20	,	,	PUNCT
hassl-3516	246	21	and	and	CCONJ
hassl-3516	246	22	training	training	NOUN
hassl-3516	246	23	of	of	ADP
hassl-3516	246	24	the	the	DET
hassl-3516	246	25	employees	employee	NOUN
hassl-3516	246	26	)	)	PUNCT
hassl-3516	246	27	can	can	AUX
hassl-3516	246	28	have	have	VERB
hassl-3516	246	29	a	a	DET
hassl-3516	246	30	5.04	5.04	NUM
hassl-3516	246	31	%	%	NOUN
hassl-3516	246	32	(	(	PUNCT
hassl-3516	246	33	0.1626	0.1626	NUM
hassl-3516	246	34	-	-	PUNCT
hassl-3516	246	35	0.1132	0.1132	NUM
hassl-3516	246	36	)	)	PUNCT
hassl-3516	246	37	significantly	significantly	ADV
hassl-3516	246	38	positive	positive	ADJ
hassl-3516	246	39	effect	effect	NOUN
hassl-3516	246	40	on	on	ADP
hassl-3516	246	41	the	the	DET
hassl-3516	246	42	customer	customer	NOUN
hassl-3516	246	43	satisfaction	satisfaction	NOUN
hassl-3516	246	44	of	of	ADP
hassl-3516	246	45	the	the	DET
hassl-3516	246	46	resorts	resort	NOUN
hassl-3516	246	47	.	.	PUNCT
hassl-3516	247	1	now	now	ADV
hassl-3516	247	2	,	,	PUNCT
hassl-3516	247	3	the	the	DET
hassl-3516	247	4	researchers	researcher	NOUN
hassl-3516	247	5	can	can	AUX
hassl-3516	247	6	claim	claim	VERB
hassl-3516	247	7	that	that	SCONJ
hassl-3516	247	8	there	there	PRON
hassl-3516	247	9	is	be	VERB
hassl-3516	247	10	a	a	DET
hassl-3516	247	11	significant	significant	ADJ
hassl-3516	247	12	and	and	CCONJ
hassl-3516	247	13	positive	positive	ADJ
hassl-3516	247	14	mediating	mediating	NOUN
hassl-3516	247	15	effect	effect	NOUN
hassl-3516	247	16	of	of	ADP
hassl-3516	247	17	education	education	NOUN
hassl-3516	247	18	status	status	NOUN
hassl-3516	247	19	on	on	ADP
hassl-3516	247	20	the	the	DET
hassl-3516	247	21	relationship	relationship	NOUN
hassl-3516	247	22	between	between	ADP
hassl-3516	247	23	service	service	NOUN
hassl-3516	247	24	quality	quality	NOUN
hassl-3516	247	25	in	in	ADP
hassl-3516	247	26	terms	term	NOUN
hassl-3516	247	27	of	of	ADP
hassl-3516	247	28	responsiveness	responsiveness	NOUN
hassl-3516	247	29	and	and	CCONJ
hassl-3516	247	30	all	all	DET
hassl-3516	247	31	components	component	NOUN
hassl-3516	247	32	of	of	ADP
hassl-3516	247	33	customer	customer	NOUN
hassl-3516	247	34	satisfaction	satisfaction	NOUN
hassl-3516	247	35	in	in	ADP
hassl-3516	247	36	the	the	DET
hassl-3516	247	37	resorts	resort	NOUN
hassl-3516	247	38	of	of	ADP
hassl-3516	247	39	nepal	nepal	NOUN
hassl-3516	247	40	.	.	PUNCT
hassl-3516	248	1	humanities	humanity	NOUN
hassl-3516	248	2	and	and	CCONJ
hassl-3516	248	3	social	social	ADJ
hassl-3516	248	4	sciences	science	NOUN
hassl-3516	248	5	letters	letter	NOUN
hassl-3516	248	6	,	,	PUNCT
hassl-3516	248	7	2023	2023	NUM
hassl-3516	248	8	,	,	PUNCT
hassl-3516	248	9	11(3	11(3	NUM
hassl-3516	248	10	):	):	PUNCT
hassl-3516	248	11	362	362	NUM
hassl-3516	248	12	-	-	SYM
hassl-3516	248	13	376	376	NUM
hassl-3516	248	14	372	372	NUM
hassl-3516	248	15	©	©	PROPN
hassl-3516	248	16	2023	2023	NUM
hassl-3516	248	17	conscientia	conscientia	PROPN
hassl-3516	248	18	beam	beam	PROPN
hassl-3516	248	19	.	.	PUNCT
hassl-3516	249	1	all	all	DET
hassl-3516	249	2	rights	right	NOUN
hassl-3516	249	3	reserved	reserve	VERB
hassl-3516	249	4	.	.	PUNCT
hassl-3516	250	1	7	7	X
hassl-3516	250	2	.	.	X
hassl-3516	250	3	discussion	discussion	NOUN
hassl-3516	250	4	some	some	DET
hassl-3516	250	5	studies	study	NOUN
hassl-3516	250	6	have	have	AUX
hassl-3516	250	7	found	find	VERB
hassl-3516	250	8	a	a	DET
hassl-3516	250	9	positive	positive	ADJ
hassl-3516	250	10	and	and	CCONJ
hassl-3516	250	11	significant	significant	ADJ
hassl-3516	250	12	link	link	NOUN
hassl-3516	250	13	between	between	ADP
hassl-3516	250	14	service	service	NOUN
hassl-3516	250	15	quality	quality	NOUN
hassl-3516	250	16	and	and	CCONJ
hassl-3516	250	17	customer	customer	NOUN
hassl-3516	250	18	satisfaction	satisfaction	NOUN
hassl-3516	250	19	in	in	ADP
hassl-3516	250	20	the	the	DET
hassl-3516	250	21	hotel	hotel	NOUN
hassl-3516	250	22	industry	industry	NOUN
hassl-3516	250	23	(	(	PUNCT
hassl-3516	250	24	bello	bello	PROPN
hassl-3516	250	25	et	et	PROPN
hassl-3516	250	26	al	al	PROPN
hassl-3516	250	27	.	.	PROPN
hassl-3516	250	28	,	,	PUNCT
hassl-3516	250	29	2017	2017	NUM
hassl-3516	250	30	;	;	PUNCT
hassl-3516	250	31	bigne	bigne	NOUN
hassl-3516	250	32	,	,	PUNCT
hassl-3516	250	33	moliner	moliner	NOUN
hassl-3516	250	34	,	,	PUNCT
hassl-3516	250	35	&	&	CCONJ
hassl-3516	250	36	sánchez	sánchez	PROPN
hassl-3516	250	37	,	,	PUNCT
hassl-3516	250	38	2003	2003	NUM
hassl-3516	250	39	;	;	PUNCT
hassl-3516	250	40	ham	ham	PROPN
hassl-3516	250	41	&	&	CCONJ
hassl-3516	250	42	hayduk	hayduk	PROPN
hassl-3516	250	43	,	,	PUNCT
hassl-3516	250	44	2003	2003	NUM
hassl-3516	250	45	)	)	PUNCT
hassl-3516	250	46	.	.	PUNCT
hassl-3516	251	1	however	however	ADV
hassl-3516	251	2	,	,	PUNCT
hassl-3516	251	3	this	this	DET
hassl-3516	251	4	study	study	NOUN
hassl-3516	251	5	did	do	AUX
hassl-3516	251	6	not	not	PART
hassl-3516	251	7	find	find	VERB
hassl-3516	251	8	the	the	DET
hassl-3516	251	9	same	same	ADJ
hassl-3516	251	10	result	result	NOUN
hassl-3516	251	11	for	for	ADP
hassl-3516	251	12	all	all	DET
hassl-3516	251	13	aspects	aspect	NOUN
hassl-3516	251	14	of	of	ADP
hassl-3516	251	15	service	service	NOUN
hassl-3516	251	16	quality	quality	NOUN
hassl-3516	251	17	and	and	CCONJ
hassl-3516	251	18	customer	customer	NOUN
hassl-3516	251	19	satisfaction	satisfaction	NOUN
hassl-3516	251	20	in	in	ADP
hassl-3516	251	21	nepali	nepali	ADJ
hassl-3516	251	22	resorts	resort	NOUN
hassl-3516	251	23	.	.	PUNCT
hassl-3516	252	1	only	only	ADV
hassl-3516	252	2	responsiveness	responsiveness	NOUN
hassl-3516	252	3	,	,	PUNCT
hassl-3516	252	4	one	one	NUM
hassl-3516	252	5	of	of	ADP
hassl-3516	252	6	the	the	DET
hassl-3516	252	7	service	service	NOUN
hassl-3516	252	8	quality	quality	NOUN
hassl-3516	252	9	components	component	NOUN
hassl-3516	252	10	,	,	PUNCT
hassl-3516	252	11	had	have	VERB
hassl-3516	252	12	a	a	DET
hassl-3516	252	13	positive	positive	ADJ
hassl-3516	252	14	and	and	CCONJ
hassl-3516	252	15	significant	significant	ADJ
hassl-3516	252	16	relationship	relationship	NOUN
hassl-3516	252	17	with	with	ADP
hassl-3516	252	18	all	all	DET
hassl-3516	252	19	customer	customer	NOUN
hassl-3516	252	20	satisfaction	satisfaction	NOUN
hassl-3516	252	21	components	component	NOUN
hassl-3516	252	22	.	.	PUNCT
hassl-3516	253	1	therefore	therefore	ADV
hassl-3516	253	2	,	,	PUNCT
hassl-3516	253	3	this	this	DET
hassl-3516	253	4	study	study	NOUN
hassl-3516	253	5	partly	partly	ADV
hassl-3516	253	6	supports	support	VERB
hassl-3516	253	7	the	the	DET
hassl-3516	253	8	findings	finding	NOUN
hassl-3516	253	9	of	of	ADP
hassl-3516	253	10	previous	previous	ADJ
hassl-3516	253	11	studies	study	NOUN
hassl-3516	253	12	(	(	PUNCT
hassl-3516	253	13	e.g.	e.g.	ADV
hassl-3516	253	14	,	,	PUNCT
hassl-3516	253	15	(	(	PUNCT
hassl-3516	253	16	bello	bello	PROPN
hassl-3516	253	17	et	et	PROPN
hassl-3516	253	18	al	al	PROPN
hassl-3516	253	19	.	.	PROPN
hassl-3516	253	20	,	,	PUNCT
hassl-3516	253	21	2017	2017	NUM
hassl-3516	253	22	;	;	PUNCT
hassl-3516	253	23	bigne	bigne	NOUN
hassl-3516	253	24	et	et	PROPN
hassl-3516	253	25	al	al	PROPN
hassl-3516	253	26	.	.	PROPN
hassl-3516	253	27	,	,	PUNCT
hassl-3516	253	28	2003	2003	NUM
hassl-3516	253	29	;	;	PUNCT
hassl-3516	253	30	ham	ham	PROPN
hassl-3516	253	31	&	&	CCONJ
hassl-3516	253	32	hayduk	hayduk	PROPN
hassl-3516	253	33	,	,	PUNCT
hassl-3516	253	34	2003	2003	NUM
hassl-3516	253	35	)	)	PUNCT
hassl-3516	253	36	.	.	PUNCT
hassl-3516	254	1	regarding	regard	VERB
hassl-3516	254	2	the	the	DET
hassl-3516	254	3	mediating	mediate	VERB
hassl-3516	254	4	effects	effect	NOUN
hassl-3516	254	5	,	,	PUNCT
hassl-3516	254	6	bello	bello	PROPN
hassl-3516	254	7	and	and	CCONJ
hassl-3516	254	8	bello	bello	PROPN
hassl-3516	254	9	(	(	PUNCT
hassl-3516	254	10	2015	2015	NUM
hassl-3516	254	11	)	)	PUNCT
hassl-3516	254	12	indicated	indicate	VERB
hassl-3516	254	13	that	that	SCONJ
hassl-3516	254	14	hospitality	hospitality	NOUN
hassl-3516	254	15	employees	employee	NOUN
hassl-3516	254	16	are	be	AUX
hassl-3516	254	17	the	the	DET
hassl-3516	254	18	organization	organization	NOUN
hassl-3516	254	19	's	's	PART
hassl-3516	254	20	‘	'	PUNCT
hassl-3516	254	21	face	face	NOUN
hassl-3516	254	22	and	and	CCONJ
hassl-3516	254	23	wealth	wealth	NOUN
hassl-3516	254	24	’	'	PUNCT
hassl-3516	254	25	.	.	PUNCT
hassl-3516	255	1	therefore	therefore	ADV
hassl-3516	255	2	,	,	PUNCT
hassl-3516	255	3	service	service	NOUN
hassl-3516	255	4	quality	quality	NOUN
hassl-3516	255	5	could	could	AUX
hassl-3516	255	6	be	be	AUX
hassl-3516	255	7	updated	update	VERB
hassl-3516	255	8	by	by	ADP
hassl-3516	255	9	the	the	DET
hassl-3516	255	10	employees	employee	NOUN
hassl-3516	255	11	'	'	PART
hassl-3516	255	12	training	training	NOUN
hassl-3516	255	13	and	and	CCONJ
hassl-3516	255	14	education	education	NOUN
hassl-3516	255	15	status	status	NOUN
hassl-3516	255	16	(	(	PUNCT
hassl-3516	255	17	demographic	demographic	ADJ
hassl-3516	255	18	variables	variable	NOUN
hassl-3516	255	19	)	)	PUNCT
hassl-3516	255	20	,	,	PUNCT
hassl-3516	255	21	which	which	PRON
hassl-3516	255	22	was	be	AUX
hassl-3516	255	23	a	a	DET
hassl-3516	255	24	positive	positive	ADJ
hassl-3516	255	25	direction	direction	NOUN
hassl-3516	255	26	and	and	CCONJ
hassl-3516	255	27	explained	explain	VERB
hassl-3516	255	28	significantly	significantly	ADV
hassl-3516	255	29	in	in	ADP
hassl-3516	255	30	the	the	DET
hassl-3516	255	31	service	service	NOUN
hassl-3516	255	32	quality	quality	NOUN
hassl-3516	255	33	of	of	ADP
hassl-3516	255	34	the	the	DET
hassl-3516	255	35	resorts	resort	NOUN
hassl-3516	255	36	in	in	ADP
hassl-3516	255	37	nepal	nepal	ADJ
hassl-3516	255	38	.	.	PUNCT
hassl-3516	256	1	similarly	similarly	ADV
hassl-3516	256	2	,	,	PUNCT
hassl-3516	256	3	the	the	DET
hassl-3516	256	4	antecedents	antecedent	NOUN
hassl-3516	256	5	of	of	ADP
hassl-3516	256	6	gaps	gap	NOUN
hassl-3516	256	7	and	and	CCONJ
hassl-3516	256	8	employees	employee	NOUN
hassl-3516	256	9	’	’	PART
hassl-3516	256	10	education	education	NOUN
hassl-3516	256	11	(	(	PUNCT
hassl-3516	256	12	empowerment	empowerment	NOUN
hassl-3516	256	13	)	)	PUNCT
hassl-3516	256	14	shape	shape	NOUN
hassl-3516	256	15	the	the	DET
hassl-3516	256	16	service	service	NOUN
hassl-3516	256	17	quality	quality	NOUN
hassl-3516	256	18	standard	standard	NOUN
hassl-3516	256	19	.	.	PUNCT
hassl-3516	257	1	therefore	therefore	ADV
hassl-3516	257	2	,	,	PUNCT
hassl-3516	257	3	employees	employee	NOUN
hassl-3516	257	4	'	'	PART
hassl-3516	257	5	education	education	NOUN
hassl-3516	257	6	is	be	AUX
hassl-3516	257	7	a	a	DET
hassl-3516	257	8	crucial	crucial	ADJ
hassl-3516	257	9	positive	positive	ADJ
hassl-3516	257	10	mediator	mediator	NOUN
hassl-3516	257	11	between	between	ADP
hassl-3516	257	12	service	service	NOUN
hassl-3516	257	13	quality	quality	NOUN
hassl-3516	257	14	and	and	CCONJ
hassl-3516	257	15	customer	customer	NOUN
hassl-3516	257	16	satisfaction	satisfaction	NOUN
hassl-3516	257	17	in	in	ADP
hassl-3516	257	18	the	the	DET
hassl-3516	257	19	resorts	resort	NOUN
hassl-3516	257	20	of	of	ADP
hassl-3516	257	21	nepal	nepal	NOUN
hassl-3516	257	22	.	.	PUNCT
hassl-3516	258	1	8	8	X
hassl-3516	258	2	.	.	X
hassl-3516	258	3	conclusion	conclusion	NOUN
hassl-3516	258	4	and	and	CCONJ
hassl-3516	258	5	implications	implication	NOUN
hassl-3516	258	6	this	this	DET
hassl-3516	258	7	study	study	NOUN
hassl-3516	258	8	examined	examine	VERB
hassl-3516	258	9	how	how	SCONJ
hassl-3516	258	10	service	service	NOUN
hassl-3516	258	11	quality	quality	NOUN
hassl-3516	258	12	affects	affect	VERB
hassl-3516	258	13	customer	customer	NOUN
hassl-3516	258	14	satisfaction	satisfaction	NOUN
hassl-3516	258	15	through	through	ADP
hassl-3516	258	16	the	the	DET
hassl-3516	258	17	mediating	mediate	VERB
hassl-3516	258	18	role	role	NOUN
hassl-3516	258	19	of	of	ADP
hassl-3516	258	20	employees	employee	NOUN
hassl-3516	258	21	’	’	PART
hassl-3516	258	22	education	education	NOUN
hassl-3516	258	23	.	.	PUNCT
hassl-3516	259	1	it	it	PRON
hassl-3516	259	2	found	find	VERB
hassl-3516	259	3	that	that	DET
hassl-3516	259	4	responsiveness	responsiveness	NOUN
hassl-3516	259	5	,	,	PUNCT
hassl-3516	259	6	one	one	NUM
hassl-3516	259	7	of	of	ADP
hassl-3516	259	8	the	the	DET
hassl-3516	259	9	service	service	NOUN
hassl-3516	259	10	quality	quality	NOUN
hassl-3516	259	11	components	component	NOUN
hassl-3516	259	12	,	,	PUNCT
hassl-3516	259	13	had	have	VERB
hassl-3516	259	14	a	a	DET
hassl-3516	259	15	positive	positive	ADJ
hassl-3516	259	16	and	and	CCONJ
hassl-3516	259	17	significant	significant	ADJ
hassl-3516	259	18	direct	direct	ADJ
hassl-3516	259	19	effect	effect	NOUN
hassl-3516	259	20	on	on	ADP
hassl-3516	259	21	customer	customer	NOUN
hassl-3516	259	22	satisfaction	satisfaction	NOUN
hassl-3516	259	23	,	,	PUNCT
hassl-3516	259	24	accounting	account	VERB
hassl-3516	259	25	for	for	ADP
hassl-3516	259	26	30.79	30.79	NUM
hassl-3516	259	27	percent	percent	NOUN
hassl-3516	259	28	of	of	ADP
hassl-3516	259	29	the	the	DET
hassl-3516	259	30	change	change	NOUN
hassl-3516	259	31	.	.	PUNCT
hassl-3516	260	1	when	when	SCONJ
hassl-3516	260	2	employees	employee	NOUN
hassl-3516	260	3	’	'	PUNCT
hassl-3516	260	4	education	education	NOUN
hassl-3516	260	5	was	be	AUX
hassl-3516	260	6	added	add	VERB
hassl-3516	260	7	as	as	ADP
hassl-3516	260	8	a	a	DET
hassl-3516	260	9	mediator	mediator	NOUN
hassl-3516	260	10	,	,	PUNCT
hassl-3516	260	11	the	the	DET
hassl-3516	260	12	indirect	indirect	ADJ
hassl-3516	260	13	effect	effect	NOUN
hassl-3516	260	14	of	of	ADP
hassl-3516	260	15	responsiveness	responsiveness	NOUN
hassl-3516	260	16	and	and	CCONJ
hassl-3516	260	17	education	education	NOUN
hassl-3516	260	18	on	on	ADP
hassl-3516	260	19	customer	customer	NOUN
hassl-3516	260	20	satisfaction	satisfaction	NOUN
hassl-3516	260	21	was	be	AUX
hassl-3516	260	22	9.82	9.82	NUM
hassl-3516	260	23	percent	percent	NOUN
hassl-3516	260	24	.	.	PUNCT
hassl-3516	261	1	the	the	DET
hassl-3516	261	2	total	total	ADJ
hassl-3516	261	3	effect	effect	NOUN
hassl-3516	261	4	of	of	ADP
hassl-3516	261	5	responsiveness	responsiveness	NOUN
hassl-3516	261	6	alone	alone	ADV
hassl-3516	261	7	and	and	CCONJ
hassl-3516	261	8	responsiveness	responsiveness	NOUN
hassl-3516	261	9	and	and	CCONJ
hassl-3516	261	10	education	education	NOUN
hassl-3516	261	11	together	together	ADV
hassl-3516	261	12	on	on	ADP
hassl-3516	261	13	customer	customer	NOUN
hassl-3516	261	14	satisfaction	satisfaction	NOUN
hassl-3516	261	15	was	be	AUX
hassl-3516	261	16	40.61	40.61	NUM
hassl-3516	261	17	percent	percent	NOUN
hassl-3516	261	18	.	.	PUNCT
hassl-3516	262	1	the	the	DET
hassl-3516	262	2	mediating	mediate	VERB
hassl-3516	262	3	effect	effect	NOUN
hassl-3516	262	4	of	of	ADP
hassl-3516	262	5	employees	employee	NOUN
hassl-3516	262	6	’	’	PART
hassl-3516	262	7	education	education	NOUN
hassl-3516	262	8	alone	alone	ADV
hassl-3516	262	9	was	be	AUX
hassl-3516	262	10	11.32	11.32	NUM
hassl-3516	262	11	percent	percent	NOUN
hassl-3516	262	12	.	.	PUNCT
hassl-3516	263	1	therefore	therefore	ADV
hassl-3516	263	2	,	,	PUNCT
hassl-3516	263	3	this	this	DET
hassl-3516	263	4	study	study	NOUN
hassl-3516	263	5	concluded	conclude	VERB
hassl-3516	263	6	that	that	SCONJ
hassl-3516	263	7	both	both	PRON
hassl-3516	263	8	responsiveness	responsiveness	NOUN
hassl-3516	263	9	and	and	CCONJ
hassl-3516	263	10	employees	employee	NOUN
hassl-3516	263	11	’	’	PART
hassl-3516	263	12	education	education	NOUN
hassl-3516	263	13	are	be	AUX
hassl-3516	263	14	important	important	ADJ
hassl-3516	263	15	factors	factor	NOUN
hassl-3516	263	16	for	for	ADP
hassl-3516	263	17	enhancing	enhance	VERB
hassl-3516	263	18	customer	customer	NOUN
hassl-3516	263	19	satisfaction	satisfaction	NOUN
hassl-3516	263	20	and	and	CCONJ
hassl-3516	263	21	resort	resort	NOUN
hassl-3516	263	22	performance	performance	NOUN
hassl-3516	263	23	.	.	PUNCT
hassl-3516	264	1	regarding	regard	VERB
hassl-3516	264	2	the	the	DET
hassl-3516	264	3	relationship	relationship	NOUN
hassl-3516	264	4	between	between	ADP
hassl-3516	264	5	service	service	NOUN
hassl-3516	264	6	quality	quality	NOUN
hassl-3516	264	7	and	and	CCONJ
hassl-3516	264	8	customer	customer	NOUN
hassl-3516	264	9	satisfaction	satisfaction	NOUN
hassl-3516	264	10	,	,	PUNCT
hassl-3516	264	11	the	the	DET
hassl-3516	264	12	willingness	willingness	NOUN
hassl-3516	264	13	to	to	PART
hassl-3516	264	14	help	help	VERB
hassl-3516	264	15	the	the	DET
hassl-3516	264	16	customer	customer	NOUN
hassl-3516	264	17	and	and	CCONJ
hassl-3516	264	18	to	to	PART
hassl-3516	264	19	provide	provide	VERB
hassl-3516	264	20	prompt	prompt	ADJ
hassl-3516	264	21	services	service	NOUN
hassl-3516	264	22	of	of	ADP
hassl-3516	264	23	the	the	DET
hassl-3516	264	24	resorts	resort	NOUN
hassl-3516	264	25	is	be	AUX
hassl-3516	264	26	significantly	significantly	ADV
hassl-3516	264	27	positively	positively	ADV
hassl-3516	264	28	correlated	correlate	VERB
hassl-3516	264	29	with	with	ADP
hassl-3516	264	30	satisfying	satisfy	VERB
hassl-3516	264	31	their	their	PRON
hassl-3516	264	32	customers	customer	NOUN
hassl-3516	264	33	,	,	PUNCT
hassl-3516	264	34	rather	rather	ADV
hassl-3516	264	35	than	than	ADP
hassl-3516	264	36	other	other	ADJ
hassl-3516	264	37	aspects	aspect	NOUN
hassl-3516	264	38	.	.	PUNCT
hassl-3516	265	1	hence	hence	ADV
hassl-3516	265	2	,	,	PUNCT
hassl-3516	265	3	more	more	ADJ
hassl-3516	265	4	focus	focus	NOUN
hassl-3516	265	5	on	on	ADP
hassl-3516	265	6	responsiveness	responsiveness	NOUN
hassl-3516	265	7	is	be	AUX
hassl-3516	265	8	essential	essential	ADJ
hassl-3516	265	9	than	than	ADP
hassl-3516	265	10	other	other	ADJ
hassl-3516	265	11	service	service	NOUN
hassl-3516	265	12	quality	quality	NOUN
hassl-3516	265	13	components	component	NOUN
hassl-3516	265	14	.	.	PUNCT
hassl-3516	266	1	a	a	DET
hassl-3516	266	2	notable	notable	ADJ
hassl-3516	266	3	positive	positive	ADJ
hassl-3516	266	4	mediating	mediate	VERB
hassl-3516	266	5	effect	effect	NOUN
hassl-3516	266	6	of	of	ADP
hassl-3516	266	7	the	the	DET
hassl-3516	266	8	educational	educational	ADJ
hassl-3516	266	9	status	status	NOUN
hassl-3516	266	10	of	of	ADP
hassl-3516	266	11	the	the	DET
hassl-3516	266	12	employees	employee	NOUN
hassl-3516	266	13	is	be	AUX
hassl-3516	266	14	revealed	reveal	VERB
hassl-3516	266	15	in	in	ADP
hassl-3516	266	16	the	the	DET
hassl-3516	266	17	relationship	relationship	NOUN
hassl-3516	266	18	between	between	ADP
hassl-3516	266	19	service	service	NOUN
hassl-3516	266	20	quality	quality	NOUN
hassl-3516	266	21	and	and	CCONJ
hassl-3516	266	22	customer	customer	NOUN
hassl-3516	266	23	satisfaction	satisfaction	NOUN
hassl-3516	266	24	.	.	PUNCT
hassl-3516	267	1	therefore	therefore	ADV
hassl-3516	267	2	,	,	PUNCT
hassl-3516	267	3	maintaining	maintain	VERB
hassl-3516	267	4	the	the	DET
hassl-3516	267	5	required	require	VERB
hassl-3516	267	6	educational	educational	ADJ
hassl-3516	267	7	status	status	NOUN
hassl-3516	267	8	of	of	ADP
hassl-3516	267	9	the	the	DET
hassl-3516	267	10	employees	employee	NOUN
hassl-3516	267	11	is	be	AUX
hassl-3516	267	12	essential	essential	ADJ
hassl-3516	267	13	to	to	ADP
hassl-3516	267	14	enhancing	enhance	VERB
hassl-3516	267	15	the	the	DET
hassl-3516	267	16	resort	resort	NOUN
hassl-3516	267	17	’s	’s	PART
hassl-3516	267	18	performance	performance	NOUN
hassl-3516	267	19	.	.	PUNCT
hassl-3516	268	1	functionally	functionally	ADV
hassl-3516	268	2	,	,	PUNCT
hassl-3516	268	3	customer	customer	NOUN
hassl-3516	268	4	satisfaction	satisfaction	NOUN
hassl-3516	268	5	is	be	AUX
hassl-3516	268	6	the	the	DET
hassl-3516	268	7	function	function	NOUN
hassl-3516	268	8	of	of	ADP
hassl-3516	268	9	a	a	DET
hassl-3516	268	10	direct	direct	ADJ
hassl-3516	268	11	effect	effect	NOUN
hassl-3516	268	12	in	in	ADP
hassl-3516	268	13	terms	term	NOUN
hassl-3516	268	14	of	of	ADP
hassl-3516	268	15	responsiveness	responsiveness	NOUN
hassl-3516	268	16	and	and	CCONJ
hassl-3516	268	17	an	an	DET
hassl-3516	268	18	indirect	indirect	ADJ
hassl-3516	268	19	effect	effect	NOUN
hassl-3516	268	20	by	by	ADP
hassl-3516	268	21	mediating	mediate	VERB
hassl-3516	268	22	the	the	DET
hassl-3516	268	23	effect	effect	NOUN
hassl-3516	268	24	of	of	ADP
hassl-3516	268	25	employees	employee	NOUN
hassl-3516	268	26	’	’	PART
hassl-3516	268	27	education	education	NOUN
hassl-3516	268	28	status	status	NOUN
hassl-3516	268	29	.	.	PUNCT
hassl-3516	269	1	therefore	therefore	ADV
hassl-3516	269	2	,	,	PUNCT
hassl-3516	269	3	service	service	NOUN
hassl-3516	269	4	quality	quality	NOUN
hassl-3516	269	5	in	in	ADP
hassl-3516	269	6	terms	term	NOUN
hassl-3516	269	7	of	of	ADP
hassl-3516	269	8	responsiveness	responsiveness	NOUN
hassl-3516	269	9	and	and	CCONJ
hassl-3516	269	10	the	the	DET
hassl-3516	269	11	education	education	NOUN
hassl-3516	269	12	status	status	NOUN
hassl-3516	269	13	of	of	ADP
hassl-3516	269	14	employees	employee	NOUN
hassl-3516	269	15	are	be	AUX
hassl-3516	269	16	functionally	functionally	ADV
hassl-3516	269	17	correlated	correlate	VERB
hassl-3516	269	18	to	to	PART
hassl-3516	269	19	satisfy	satisfy	VERB
hassl-3516	269	20	resort	resort	NOUN
hassl-3516	269	21	customers	customer	NOUN
hassl-3516	269	22	.	.	PUNCT
hassl-3516	270	1	9	9	X
hassl-3516	270	2	.	.	X
hassl-3516	270	3	future	future	ADJ
hassl-3516	270	4	scope	scope	NOUN
hassl-3516	270	5	the	the	DET
hassl-3516	270	6	concerned	concerned	ADJ
hassl-3516	270	7	nepali	nepali	ADJ
hassl-3516	270	8	service	service	NOUN
hassl-3516	270	9	providers	provider	NOUN
hassl-3516	270	10	,	,	PUNCT
hassl-3516	270	11	resort	resort	NOUN
hassl-3516	270	12	customers	customer	NOUN
hassl-3516	270	13	,	,	PUNCT
hassl-3516	270	14	and	and	CCONJ
hassl-3516	270	15	hospitality	hospitality	NOUN
hassl-3516	270	16	professionals	professional	NOUN
hassl-3516	270	17	in	in	ADP
hassl-3516	270	18	general	general	ADJ
hassl-3516	270	19	can	can	AUX
hassl-3516	270	20	understand	understand	VERB
hassl-3516	270	21	the	the	DET
hassl-3516	270	22	relationship	relationship	NOUN
hassl-3516	270	23	between	between	ADP
hassl-3516	270	24	the	the	DET
hassl-3516	270	25	service	service	NOUN
hassl-3516	270	26	quality	quality	NOUN
hassl-3516	270	27	of	of	ADP
hassl-3516	270	28	the	the	DET
hassl-3516	270	29	resorts	resort	NOUN
hassl-3516	270	30	and	and	CCONJ
hassl-3516	270	31	consumer	consumer	NOUN
hassl-3516	270	32	satisfaction	satisfaction	NOUN
hassl-3516	270	33	from	from	ADP
hassl-3516	270	34	this	this	DET
hassl-3516	270	35	study	study	NOUN
hassl-3516	270	36	.	.	PUNCT
hassl-3516	271	1	the	the	DET
hassl-3516	271	2	stakeholders	stakeholder	NOUN
hassl-3516	271	3	can	can	AUX
hassl-3516	271	4	also	also	ADV
hassl-3516	271	5	benefit	benefit	VERB
hassl-3516	271	6	from	from	ADP
hassl-3516	271	7	the	the	DET
hassl-3516	271	8	finding	finding	NOUN
hassl-3516	271	9	that	that	DET
hassl-3516	271	10	service	service	NOUN
hassl-3516	271	11	quality	quality	NOUN
hassl-3516	271	12	in	in	ADP
hassl-3516	271	13	terms	term	NOUN
hassl-3516	271	14	of	of	ADP
hassl-3516	271	15	re	re	VERB
hassl-3516	271	16	sponsiveness	sponsiveness	PROPN
hassl-3516	271	17	is	be	AUX
hassl-3516	271	18	given	give	VERB
hassl-3516	271	19	greater	great	ADJ
hassl-3516	271	20	importance	importance	NOUN
hassl-3516	271	21	than	than	ADP
hassl-3516	271	22	other	other	ADJ
hassl-3516	271	23	components	component	NOUN
hassl-3516	271	24	of	of	ADP
hassl-3516	271	25	service	service	NOUN
hassl-3516	271	26	quality	quality	NOUN
hassl-3516	271	27	.	.	PUNCT
hassl-3516	272	1	it	it	PRON
hassl-3516	272	2	could	could	AUX
hassl-3516	272	3	be	be	AUX
hassl-3516	272	4	better	well	ADJ
hassl-3516	272	5	if	if	SCONJ
hassl-3516	272	6	the	the	DET
hassl-3516	272	7	resorts	resort	NOUN
hassl-3516	272	8	started	start	VERB
hassl-3516	272	9	improving	improve	VERB
hassl-3516	272	10	their	their	PRON
hassl-3516	272	11	service	service	NOUN
hassl-3516	272	12	based	base	VERB
hassl-3516	272	13	on	on	ADP
hassl-3516	272	14	the	the	DET
hassl-3516	272	15	employees	employee	NOUN
hassl-3516	272	16	'	'	PART
hassl-3516	272	17	responsiveness	responsiveness	NOUN
hassl-3516	272	18	component	component	NOUN
hassl-3516	272	19	and	and	CCONJ
hassl-3516	272	20	education	education	NOUN
hassl-3516	272	21	status	status	NOUN
hassl-3516	272	22	.	.	PUNCT
hassl-3516	273	1	therefore	therefore	ADV
hassl-3516	273	2	,	,	PUNCT
hassl-3516	273	3	they	they	PRON
hassl-3516	273	4	should	should	AUX
hassl-3516	273	5	focus	focus	VERB
hassl-3516	273	6	on	on	ADP
hassl-3516	273	7	the	the	DET
hassl-3516	273	8	ir	ir	PROPN
hassl-3516	273	9	willingness	willingness	NOUN
hassl-3516	273	10	to	to	PART
hassl-3516	273	11	help	help	VERB
hassl-3516	273	12	customers	customer	NOUN
hassl-3516	273	13	and	and	CCONJ
hassl-3516	273	14	provide	provide	VERB
hassl-3516	273	15	prompt	prompt	ADJ
hassl-3516	273	16	service	service	NOUN
hassl-3516	273	17	to	to	PART
hassl-3516	273	18	enhance	enhance	VERB
hassl-3516	273	19	their	their	PRON
hassl-3516	273	20	satisfaction	satisfaction	NOUN
hassl-3516	273	21	and	and	CCONJ
hassl-3516	273	22	loyalty	loyalty	NOUN
hassl-3516	273	23	.	.	PUNCT
hassl-3516	274	1	similarly	similarly	ADV
hassl-3516	274	2	,	,	PUNCT
hassl-3516	274	3	the	the	DET
hassl-3516	274	4	broader	broad	ADJ
hassl-3516	274	5	geographical	geographical	ADJ
hassl-3516	274	6	scope	scope	NOUN
hassl-3516	274	7	can	can	AUX
hassl-3516	274	8	be	be	AUX
hassl-3516	274	9	taken	take	VERB
hassl-3516	274	10	for	for	ADP
hassl-3516	274	11	future	future	ADJ
hassl-3516	274	12	studies	study	NOUN
hassl-3516	274	13	by	by	ADP
hassl-3516	274	14	the	the	DET
hassl-3516	274	15	upcoming	upcoming	ADJ
hassl-3516	274	16	scholars	scholar	NOUN
hassl-3516	274	17	to	to	PART
hassl-3516	274	18	know	know	VERB
hassl-3516	274	19	and	and	CCONJ
hassl-3516	274	20	f	f	PROPN
hassl-3516	274	21	ind	ind	NOUN
hassl-3516	274	22	out	out	ADP
hassl-3516	274	23	whether	whether	SCONJ
hassl-3516	274	24	other	other	ADJ
hassl-3516	274	25	factors	factor	NOUN
hassl-3516	274	26	or	or	CCONJ
hassl-3516	274	27	components	component	NOUN
hassl-3516	274	28	,	,	PUNCT
hassl-3516	274	29	or	or	CCONJ
hassl-3516	274	30	even	even	ADV
hassl-3516	274	31	the	the	DET
hassl-3516	274	32	newer	new	ADJ
hassl-3516	274	33	ones	one	NOUN
hassl-3516	274	34	,	,	PUNCT
hassl-3516	274	35	are	be	AUX
hassl-3516	274	36	more	more	ADV
hassl-3516	274	37	important	important	ADJ
hassl-3516	274	38	to	to	PART
hassl-3516	274	39	mould	mould	VERB
hassl-3516	274	40	the	the	DET
hassl-3516	274	41	customer	customer	NOUN
hassl-3516	274	42	's	's	PART
hassl-3516	274	43	satisfaction	satisfaction	NOUN
hassl-3516	274	44	towards	towards	ADP
hassl-3516	274	45	the	the	DET
hassl-3516	274	46	different	different	ADJ
hassl-3516	274	47	resort	resort	NOUN
hassl-3516	274	48	’s	’s	PART
hassl-3516	274	49	services	service	NOUN
hassl-3516	274	50	in	in	ADP
hassl-3516	274	51	nepal	nepal	ADJ
hassl-3516	274	52	,	,	PUNCT
hassl-3516	274	53	and	and	CCONJ
hassl-3516	274	54	other	other	ADJ
hassl-3516	274	55	mediating	mediate	VERB
hassl-3516	274	56	or	or	CCONJ
hassl-3516	274	57	moderating	moderating	NOUN
hassl-3516	274	58	factors	factor	NOUN
hassl-3516	274	59	can	can	AUX
hassl-3516	274	60	be	be	AUX
hassl-3516	274	61	identified	identify	VERB
hassl-3516	274	62	for	for	ADP
hassl-3516	274	63	future	future	ADJ
hassl-3516	274	64	implication	implication	NOUN
hassl-3516	274	65	.	.	PUNCT
hassl-3516	275	1	humanities	humanity	NOUN
hassl-3516	275	2	and	and	CCONJ
hassl-3516	275	3	social	social	ADJ
hassl-3516	275	4	sciences	science	NOUN
hassl-3516	275	5	letters	letter	NOUN
hassl-3516	275	6	,	,	PUNCT
hassl-3516	275	7	2023	2023	NUM
hassl-3516	275	8	,	,	PUNCT
hassl-3516	275	9	11(3	11(3	NUM
hassl-3516	275	10	):	):	PUNCT
hassl-3516	275	11	362	362	NUM
hassl-3516	275	12	-	-	SYM
hassl-3516	275	13	376	376	NUM
hassl-3516	275	14	373	373	NUM
hassl-3516	275	15	©	©	PROPN
hassl-3516	275	16	2023	2023	NUM
hassl-3516	275	17	conscientia	conscientia	PROPN
hassl-3516	275	18	beam	beam	PROPN
hassl-3516	275	19	.	.	PUNCT
hassl-3516	276	1	all	all	DET
hassl-3516	276	2	rights	right	NOUN
hassl-3516	276	3	reserved	reserve	VERB
hassl-3516	276	4	.	.	PUNCT
hassl-3516	277	1	10	10	NUM
hassl-3516	277	2	.	.	PUNCT
hassl-3516	277	3	limitations	limitation	NOUN
hassl-3516	277	4	of	of	ADP
hassl-3516	277	5	the	the	DET
hassl-3516	277	6	study	study	NOUN
hassl-3516	277	7	the	the	DET
hassl-3516	277	8	servqual	servqual	ADJ
hassl-3516	277	9	model	model	NOUN
hassl-3516	277	10	has	have	AUX
hassl-3516	277	11	been	be	AUX
hassl-3516	277	12	used	use	VERB
hassl-3516	277	13	to	to	PART
hassl-3516	277	14	measure	measure	VERB
hassl-3516	277	15	service	service	NOUN
hassl-3516	277	16	quality	quality	NOUN
hassl-3516	277	17	(	(	PUNCT
hassl-3516	277	18	parasuraman	parasuraman	NOUN
hassl-3516	277	19	et	et	PROPN
hassl-3516	277	20	al	al	PROPN
hassl-3516	277	21	.	.	PROPN
hassl-3516	277	22	,	,	PUNCT
hassl-3516	277	23	1988	1988	NUM
hassl-3516	277	24	)	)	PUNCT
hassl-3516	277	25	,	,	PUNCT
hassl-3516	277	26	and	and	CCONJ
hassl-3516	277	27	the	the	DET
hassl-3516	277	28	expectancy	expectancy	NOUN
hassl-3516	277	29	-	-	PUNCT
hassl-3516	277	30	disconfirmation	disconfirmation	NOUN
hassl-3516	277	31	(	(	PUNCT
hassl-3516	277	32	oliver	oliver	ADJ
hassl-3516	277	33	,	,	PUNCT
hassl-3516	277	34	1980	1980	NUM
hassl-3516	277	35	)	)	PUNCT
hassl-3516	277	36	model	model	NOUN
hassl-3516	277	37	has	have	AUX
hassl-3516	277	38	been	be	AUX
hassl-3516	277	39	used	use	VERB
hassl-3516	277	40	to	to	PART
hassl-3516	277	41	measure	measure	VERB
hassl-3516	277	42	customer	customer	NOUN
hassl-3516	277	43	satisfaction	satisfaction	NOUN
hassl-3516	277	44	.	.	PUNCT
hassl-3516	278	1	satisfaction	satisfaction	NOUN
hassl-3516	278	2	was	be	AUX
hassl-3516	278	3	realized	realize	VERB
hassl-3516	278	4	and	and	CCONJ
hassl-3516	278	5	quantified	quantify	VERB
hassl-3516	278	6	from	from	ADP
hassl-3516	278	7	the	the	DET
hassl-3516	278	8	evaluative	evaluative	ADJ
hassl-3516	278	9	judgment	judgment	NOUN
hassl-3516	278	10	of	of	ADP
hassl-3516	278	11	the	the	DET
hassl-3516	278	12	customer	customer	NOUN
hassl-3516	278	13	after	after	ADP
hassl-3516	278	14	consuming	consume	VERB
hassl-3516	278	15	specific	specific	ADJ
hassl-3516	278	16	products	product	NOUN
hassl-3516	278	17	or	or	CCONJ
hassl-3516	278	18	services	service	NOUN
hassl-3516	278	19	(	(	PUNCT
hassl-3516	278	20	perceived	perceive	VERB
hassl-3516	278	21	performance	performance	NOUN
hassl-3516	278	22	minus	minus	ADP
hassl-3516	278	23	expectation	expectation	NOUN
hassl-3516	278	24	of	of	ADP
hassl-3516	278	25	the	the	DET
hassl-3516	278	26	customers	customer	NOUN
hassl-3516	278	27	)	)	PUNCT
hassl-3516	278	28	,	,	PUNCT
hassl-3516	278	29	and	and	CCONJ
hassl-3516	278	30	service	service	NOUN
hassl-3516	278	31	quality	quality	NOUN
hassl-3516	278	32	was	be	AUX
hassl-3516	278	33	realized	realize	VERB
hassl-3516	278	34	from	from	ADP
hassl-3516	278	35	the	the	DET
hassl-3516	278	36	perspective	perspective	NOUN
hassl-3516	278	37	of	of	ADP
hassl-3516	278	38	resort	resort	NOUN
hassl-3516	278	39	employees	employee	NOUN
hassl-3516	278	40	.	.	PUNCT
hassl-3516	279	1	therefore	therefore	ADV
hassl-3516	279	2	,	,	PUNCT
hassl-3516	279	3	the	the	DET
hassl-3516	279	4	findings	finding	NOUN
hassl-3516	279	5	of	of	ADP
hassl-3516	279	6	this	this	DET
hassl-3516	279	7	study	study	NOUN
hassl-3516	279	8	can	can	AUX
hassl-3516	279	9	be	be	AUX
hassl-3516	279	10	taken	take	VERB
hassl-3516	279	11	as	as	ADP
hassl-3516	279	12	a	a	DET
hassl-3516	279	13	reference	reference	NOUN
hassl-3516	279	14	only	only	ADV
hassl-3516	279	15	for	for	ADP
hassl-3516	279	16	standardizing	standardize	VERB
hassl-3516	279	17	the	the	DET
hassl-3516	279	18	service	service	NOUN
hassl-3516	279	19	quality	quality	NOUN
hassl-3516	279	20	components	component	NOUN
hassl-3516	279	21	to	to	PART
hassl-3516	279	22	meet	meet	VERB
hassl-3516	279	23	or	or	CCONJ
hassl-3516	279	24	exceed	exceed	VERB
hassl-3516	279	25	the	the	DET
hassl-3516	279	26	customer	customer	NOUN
hassl-3516	279	27	’s	’s	PART
hassl-3516	279	28	expectations	expectation	NOUN
hassl-3516	279	29	of	of	ADP
hassl-3516	279	30	the	the	DET
hassl-3516	279	31	resorts	resort	NOUN
hassl-3516	279	32	.	.	PUNCT
hassl-3516	280	1	funding	funding	NOUN
hassl-3516	280	2	:	:	PUNCT
hassl-3516	280	3	this	this	DET
hassl-3516	280	4	research	research	NOUN
hassl-3516	280	5	is	be	AUX
hassl-3516	280	6	supported	support	VERB
hassl-3516	280	7	by	by	ADP
hassl-3516	280	8	the	the	DET
hassl-3516	280	9	rupantaran	rupantaran	PROPN
hassl-3516	280	10	project	project	NOUN
hassl-3516	280	11	at	at	ADP
hassl-3516	280	12	kathmandu	kathmandu	PROPN
hassl-3516	280	13	university	university	PROPN
hassl-3516	280	14	school	school	NOUN
hassl-3516	280	15	of	of	ADP
hassl-3516	280	16	education	education	NOUN
hassl-3516	280	17	,	,	PUNCT
hassl-3516	280	18	nepal	nepal	NOUN
hassl-3516	280	19	(	(	PUNCT
hassl-3516	280	20	grant	grant	PROPN
hassl-3516	280	21	number	number	NOUN
hassl-3516	280	22	:	:	PUNCT
hassl-3516	280	23	norhad	norhad	VERB
hassl-3516	280	24	2017	2017	NUM
hassl-3516	280	25	-	-	SYM
hassl-3516	280	26	2023	2023	NUM
hassl-3516	280	27	)	)	PUNCT
hassl-3516	280	28	.	.	PUNCT
hassl-3516	281	1	institutional	institutional	ADJ
hassl-3516	281	2	review	review	PROPN
hassl-3516	281	3	board	board	NOUN
hassl-3516	281	4	statement	statement	NOUN
hassl-3516	281	5	:	:	PUNCT
hassl-3516	281	6	the	the	DET
hassl-3516	281	7	ethical	ethical	ADJ
hassl-3516	281	8	committee	committee	NOUN
hassl-3516	281	9	of	of	ADP
hassl-3516	281	10	the	the	DET
hassl-3516	281	11	kathmandu	kathmandu	PROPN
hassl-3516	281	12	university	university	PROPN
hassl-3516	281	13	school	school	NOUN
hassl-3516	281	14	of	of	ADP
hassl-3516	281	15	education	education	NOUN
hassl-3516	281	16	,	,	PUNCT
hassl-3516	281	17	nepal	nepal	PROPN
hassl-3516	281	18	has	have	AUX
hassl-3516	281	19	granted	grant	VERB
hassl-3516	281	20	approval	approval	NOUN
hassl-3516	281	21	for	for	ADP
hassl-3516	281	22	this	this	DET
hassl-3516	281	23	study	study	NOUN
hassl-3516	281	24	on	on	ADP
hassl-3516	281	25	25	25	NUM
hassl-3516	281	26	july	july	PROPN
hassl-3516	281	27	2021	2021	NUM
hassl-3516	281	28	(	(	PUNCT
hassl-3516	281	29	ref	ref	NOUN
hassl-3516	281	30	.	.	PUNCT
hassl-3516	282	1	no	no	INTJ
hassl-3516	282	2	.	.	PUNCT
hassl-3516	283	1	phd	phd	NOUN
hassl-3516	283	2	re	re	PROPN
hassl-3516	283	3	-	-	NOUN
hassl-3516	283	4	reg-021	reg-021	NOUN
hassl-3516	283	5	)	)	PUNCT
hassl-3516	283	6	.	.	PUNCT
hassl-3516	284	1	transparency	transparency	NOUN
hassl-3516	284	2	:	:	PUNCT
hassl-3516	284	3	the	the	DET
hassl-3516	284	4	authors	author	NOUN
hassl-3516	284	5	confirm	confirm	VERB
hassl-3516	284	6	that	that	SCONJ
hassl-3516	284	7	the	the	DET
hassl-3516	284	8	manuscript	manuscript	NOUN
hassl-3516	284	9	is	be	AUX
hassl-3516	284	10	an	an	DET
hassl-3516	284	11	honest	honest	ADJ
hassl-3516	284	12	,	,	PUNCT
hassl-3516	284	13	accurate	accurate	ADJ
hassl-3516	284	14	,	,	PUNCT
hassl-3516	284	15	and	and	CCONJ
hassl-3516	284	16	transparent	transparent	ADJ
hassl-3516	284	17	account	account	NOUN
hassl-3516	284	18	of	of	ADP
hassl-3516	284	19	the	the	DET
hassl-3516	284	20	study	study	NOUN
hassl-3516	284	21	;	;	PUNCT
hassl-3516	284	22	that	that	SCONJ
hassl-3516	284	23	no	no	DET
hassl-3516	284	24	vital	vital	ADJ
hassl-3516	284	25	features	feature	NOUN
hassl-3516	284	26	of	of	ADP
hassl-3516	284	27	the	the	DET
hassl-3516	284	28	study	study	NOUN
hassl-3516	284	29	have	have	AUX
hassl-3516	284	30	been	be	AUX
hassl-3516	284	31	omitted	omit	VERB
hassl-3516	284	32	;	;	PUNCT
hassl-3516	284	33	and	and	CCONJ
hassl-3516	284	34	that	that	SCONJ
hassl-3516	284	35	any	any	DET
hassl-3516	284	36	discrepancies	discrepancy	NOUN
hassl-3516	284	37	from	from	ADP
hassl-3516	284	38	the	the	DET
hassl-3516	284	39	study	study	NOUN
hassl-3516	284	40	as	as	SCONJ
hassl-3516	284	41	planned	plan	VERB
hassl-3516	284	42	have	have	AUX
hassl-3516	284	43	been	be	AUX
hassl-3516	284	44	explained	explain	VERB
hassl-3516	284	45	.	.	PUNCT
hassl-3516	285	1	this	this	DET
hassl-3516	285	2	study	study	NOUN
hassl-3516	285	3	followed	follow	VERB
hassl-3516	285	4	all	all	DET
hassl-3516	285	5	ethical	ethical	ADJ
hassl-3516	285	6	practices	practice	NOUN
hassl-3516	285	7	during	during	ADP
hassl-3516	285	8	writing	writing	NOUN
hassl-3516	285	9	.	.	PUNCT
hassl-3516	286	1	competing	compete	VERB
hassl-3516	286	2	interests	interest	NOUN
hassl-3516	286	3	:	:	PUNCT
hassl-3516	286	4	the	the	DET
hassl-3516	286	5	authors	author	NOUN
hassl-3516	286	6	declare	declare	VERB
hassl-3516	286	7	that	that	SCONJ
hassl-3516	286	8	they	they	PRON
hassl-3516	286	9	have	have	VERB
hassl-3516	286	10	no	no	DET
hassl-3516	286	11	competing	compete	VERB
hassl-3516	286	12	interests	interest	NOUN
hassl-3516	286	13	.	.	PUNCT
hassl-3516	287	1	authors	author	NOUN
hassl-3516	287	2	’	'	PUNCT
hassl-3516	287	3	contributions	contribution	NOUN
hassl-3516	287	4	:	:	PUNCT
hassl-3516	287	5	all	all	DET
hassl-3516	287	6	authors	author	NOUN
hassl-3516	287	7	contributed	contribute	VERB
hassl-3516	287	8	equally	equally	ADV
hassl-3516	287	9	to	to	ADP
hassl-3516	287	10	the	the	DET
hassl-3516	287	11	conception	conception	NOUN
hassl-3516	287	12	and	and	CCONJ
hassl-3516	287	13	design	design	NOUN
hassl-3516	287	14	of	of	ADP
hassl-3516	287	15	the	the	DET
hassl-3516	287	16	study	study	NOUN
hassl-3516	287	17	.	.	PUNCT
hassl-3516	288	1	all	all	DET
hassl-3516	288	2	authors	author	NOUN
hassl-3516	288	3	have	have	AUX
hassl-3516	288	4	read	read	VERB
hassl-3516	288	5	and	and	CCONJ
hassl-3516	288	6	agreed	agree	VERB
hassl-3516	288	7	to	to	ADP
hassl-3516	288	8	the	the	DET
hassl-3516	288	9	published	publish	VERB
hassl-3516	288	10	version	version	NOUN
hassl-3516	288	11	of	of	ADP
hassl-3516	288	12	the	the	DET
hassl-3516	288	13	manuscript	manuscript	NOUN
hassl-3516	288	14	.	.	PUNCT
hassl-3516	289	1	references	reference	NOUN
hassl-3516	289	2	andaleeb	andaleeb	PROPN
hassl-3516	289	3	,	,	PUNCT
hassl-3516	289	4	s.	s.	PROPN
hassl-3516	289	5	s.	s.	PROPN
hassl-3516	289	6	(	(	PUNCT
hassl-3516	289	7	2001	2001	NUM
hassl-3516	289	8	)	)	PUNCT
hassl-3516	289	9	.	.	PUNCT
hassl-3516	290	1	service	service	NOUN
hassl-3516	290	2	quality	quality	NOUN
hassl-3516	290	3	perceptions	perception	NOUN
hassl-3516	290	4	and	and	CCONJ
hassl-3516	290	5	patient	patient	ADJ
hassl-3516	290	6	satisfaction	satisfaction	NOUN
hassl-3516	290	7	:	:	PUNCT
hassl-3516	290	8	a	a	DET
hassl-3516	290	9	study	study	NOUN
hassl-3516	290	10	of	of	ADP
hassl-3516	290	11	hospitals	hospital	NOUN
hassl-3516	290	12	in	in	ADP
hassl-3516	290	13	a	a	DET
hassl-3516	290	14	developing	develop	VERB
hassl-3516	290	15	country	country	NOUN
hassl-3516	290	16	.	.	PUNCT
hassl-3516	291	1	social	social	ADJ
hassl-3516	291	2	science	science	PROPN
hassl-3516	291	3	&	&	CCONJ
hassl-3516	291	4	medicine	medicine	NOUN
hassl-3516	291	5	,	,	PUNCT
hassl-3516	291	6	52(9	52(9	NUM
hassl-3516	291	7	)	)	PUNCT
hassl-3516	291	8	,	,	PUNCT
hassl-3516	291	9	1359	1359	NUM
hassl-3516	291	10	-	-	SYM
hassl-3516	291	11	1370	1370	NUM
hassl-3516	291	12	.	.	PUNCT
hassl-3516	292	1	https://doi.org/10.1016/s0277-9536(00)00235-5	https://doi.org/10.1016/s0277-9536(00)00235-5	PROPN
hassl-3516	292	2	andi	andi	PROPN
hassl-3516	292	3	,	,	PUNCT
hassl-3516	292	4	h.	h.	PROPN
hassl-3516	292	5	(	(	PUNCT
hassl-3516	292	6	2019	2019	NUM
hassl-3516	292	7	)	)	PUNCT
hassl-3516	292	8	.	.	PUNCT
hassl-3516	293	1	the	the	DET
hassl-3516	293	2	mediating	mediate	VERB
hassl-3516	293	3	role	role	NOUN
hassl-3516	293	4	of	of	ADP
hassl-3516	293	5	e	e	NOUN
hassl-3516	293	6	-	-	NOUN
hassl-3516	293	7	satisfaction	satisfaction	NOUN
hassl-3516	293	8	on	on	ADP
hassl-3516	293	9	the	the	DET
hassl-3516	293	10	effect	effect	NOUN
hassl-3516	293	11	of	of	ADP
hassl-3516	293	12	e	e	NOUN
hassl-3516	293	13	-	-	NOUN
hassl-3516	293	14	service	service	ADJ
hassl-3516	293	15	quality	quality	NOUN
hassl-3516	293	16	dimensions	dimension	NOUN
hassl-3516	293	17	on	on	ADP
hassl-3516	293	18	e	e	NOUN
hassl-3516	293	19	-	-	NOUN
hassl-3516	293	20	loyalty	loyalty	NOUN
hassl-3516	293	21	:	:	PUNCT
hassl-3516	293	22	a	a	DET
hassl-3516	293	23	lesson	lesson	NOUN
hassl-3516	293	24	from	from	ADP
hassl-3516	293	25	bukalapak	bukalapak	NOUN
hassl-3516	293	26	.	.	PUNCT
hassl-3516	294	1	com	com	PROPN
hassl-3516	294	2	indonesia	indonesia	PROPN
hassl-3516	294	3	.	.	PUNCT
hassl-3516	295	1	humanities	humanity	NOUN
hassl-3516	295	2	,	,	PUNCT
hassl-3516	295	3	7(4	7(4	NUM
hassl-3516	295	4	)	)	PUNCT
hassl-3516	295	5	,	,	PUNCT
hassl-3516	295	6	199	199	NUM
hassl-3516	295	7	-	-	SYM
hassl-3516	295	8	208	208	NUM
hassl-3516	295	9	.	.	PUNCT
hassl-3516	296	1	https://doi.org/10.18488/journal.73.2019.74.199.208	https://doi.org/10.18488/journal.73.2019.74.199.208	PROPN
hassl-3516	296	2	andreassen	andreassen	PROPN
hassl-3516	296	3	,	,	PUNCT
hassl-3516	296	4	w.	w.	PROPN
hassl-3516	296	5	t.	t.	PROPN
hassl-3516	296	6	(	(	PUNCT
hassl-3516	296	7	2000	2000	NUM
hassl-3516	296	8	)	)	PUNCT
hassl-3516	296	9	.	.	PUNCT
hassl-3516	297	1	antecedents	antecedent	NOUN
hassl-3516	297	2	to	to	PART
hassl-3516	297	3	satisfaction	satisfaction	VERB
hassl-3516	297	4	with	with	ADP
hassl-3516	297	5	service	service	NOUN
hassl-3516	297	6	recovery	recovery	NOUN
hassl-3516	297	7	.	.	PUNCT
hassl-3516	298	1	european	european	PROPN
hassl-3516	298	2	journal	journal	PROPN
hassl-3516	298	3	of	of	ADP
hassl-3516	298	4	marketing	marketing	NOUN
hassl-3516	298	5	,	,	PUNCT
hassl-3516	298	6	34(1/2	34(1/2	NUM
hassl-3516	298	7	)	)	PUNCT
hassl-3516	298	8	,	,	PUNCT
hassl-3516	298	9	156	156	NUM
hassl-3516	298	10	-	-	SYM
hassl-3516	298	11	175	175	NUM
hassl-3516	298	12	.	.	PUNCT
hassl-3516	298	13	https://doi.org/10.1108/03090560010306269	https://doi.org/10.1108/03090560010306269	PROPN
hassl-3516	298	14	bello	bello	PROPN
hassl-3516	298	15	,	,	PUNCT
hassl-3516	298	16	y.	y.	PROPN
hassl-3516	298	17	o.	o.	PROPN
hassl-3516	298	18	(	(	PUNCT
hassl-3516	298	19	2012	2012	NUM
hassl-3516	298	20	)	)	PUNCT
hassl-3516	298	21	.	.	PUNCT
hassl-3516	299	1	hospitality	hospitality	NOUN
hassl-3516	299	2	economics	economic	NOUN
hassl-3516	299	3	,	,	PUNCT
hassl-3516	299	4	a	a	DET
hassl-3516	299	5	simplified	simplified	ADJ
hassl-3516	299	6	approach	approach	NOUN
hassl-3516	299	7	in	in	ADP
hassl-3516	299	8	the	the	DET
hassl-3516	299	9	nigerian	nigerian	ADJ
hassl-3516	299	10	hospitality	hospitality	NOUN
hassl-3516	299	11	industry	industry	NOUN
hassl-3516	299	12	(	(	PUNCT
hassl-3516	299	13	2nd	2nd	ADJ
hassl-3516	299	14	ed	ed	NOUN
hassl-3516	299	15	.	.	PUNCT
hassl-3516	299	16	)	)	PUNCT
hassl-3516	299	17	.	.	PUNCT
hassl-3516	300	1	ondo	ondo	NOUN
hassl-3516	300	2	:	:	PUNCT
hassl-3516	300	3	grace	grace	NOUN
hassl-3516	300	4	excellent	excellent	ADJ
hassl-3516	300	5	publishers	publisher	NOUN
hassl-3516	300	6	.	.	PUNCT
hassl-3516	301	1	bello	bello	PROPN
hassl-3516	301	2	,	,	PUNCT
hassl-3516	301	3	y.	y.	PROPN
hassl-3516	301	4	o.	o.	PROPN
hassl-3516	301	5	,	,	PUNCT
hassl-3516	301	6	&	&	CCONJ
hassl-3516	301	7	bello	bello	PROPN
hassl-3516	301	8	,	,	PUNCT
hassl-3516	301	9	m.	m.	PROPN
hassl-3516	301	10	b.	b.	PROPN
hassl-3516	301	11	(	(	PUNCT
hassl-3516	301	12	2015	2015	NUM
hassl-3516	301	13	)	)	PUNCT
hassl-3516	301	14	.	.	PUNCT
hassl-3516	302	1	lodging	lodge	VERB
hassl-3516	302	2	service	service	NOUN
hassl-3516	302	3	management	management	NOUN
hassl-3516	302	4	and	and	CCONJ
hassl-3516	302	5	administration	administration	NOUN
hassl-3516	302	6	,	,	PUNCT
hassl-3516	302	7	theory	theory	NOUN
hassl-3516	302	8	and	and	CCONJ
hassl-3516	302	9	practice	practice	NOUN
hassl-3516	302	10	.	.	PUNCT
hassl-3516	303	1	benin	benin	PROPN
hassl-3516	303	2	:	:	PUNCT
hassl-3516	303	3	diamond	diamond	PROPN
hassl-3516	303	4	publishing	publishing	PROPN
hassl-3516	303	5	house	house	PROPN
hassl-3516	303	6	.	.	PUNCT
hassl-3516	304	1	bello	bello	PROPN
hassl-3516	304	2	,	,	PUNCT
hassl-3516	304	3	y.	y.	PROPN
hassl-3516	304	4	o.	o.	PROPN
hassl-3516	304	5	,	,	PUNCT
hassl-3516	304	6	bello	bello	PROPN
hassl-3516	304	7	,	,	PUNCT
hassl-3516	304	8	m.	m.	PROPN
hassl-3516	304	9	b.	b.	PROPN
hassl-3516	304	10	,	,	PUNCT
hassl-3516	304	11	&	&	CCONJ
hassl-3516	304	12	ifegbu	ifegbu	PROPN
hassl-3516	304	13	,	,	PUNCT
hassl-3516	304	14	l.	l.	PROPN
hassl-3516	304	15	i.	i.	PROPN
hassl-3516	304	16	(	(	PUNCT
hassl-3516	304	17	2017	2017	NUM
hassl-3516	304	18	)	)	PUNCT
hassl-3516	304	19	.	.	PUNCT
hassl-3516	305	1	mediating	mediate	VERB
hassl-3516	305	2	effect	effect	NOUN
hassl-3516	305	3	of	of	ADP
hassl-3516	305	4	service	service	NOUN
hassl-3516	305	5	quality	quality	NOUN
hassl-3516	305	6	on	on	ADP
hassl-3516	305	7	the	the	DET
hassl-3516	305	8	relationship	relationship	NOUN
hassl-3516	305	9	between	between	ADP
hassl-3516	305	10	employee	employee	NOUN
hassl-3516	305	11	’s	’s	PART
hassl-3516	305	12	empowerment	empowerment	NOUN
hassl-3516	305	13	,	,	PUNCT
hassl-3516	305	14	and	and	CCONJ
hassl-3516	305	15	customer	customer	NOUN
hassl-3516	305	16	satisfaction	satisfaction	NOUN
hassl-3516	305	17	in	in	ADP
hassl-3516	305	18	hotel	hotel	NOUN
hassl-3516	305	19	industry	industry	NOUN
hassl-3516	305	20	.	.	PUNCT
hassl-3516	306	1	journal	journal	PROPN
hassl-3516	306	2	of	of	ADP
hassl-3516	306	3	business	business	NOUN
hassl-3516	306	4	management	management	NOUN
hassl-3516	306	5	,	,	PUNCT
hassl-3516	306	6	19(7	19(7	PROPN
hassl-3516	306	7	)	)	PUNCT
hassl-3516	306	8	,	,	PUNCT
hassl-3516	306	9	77	77	NUM
hassl-3516	306	10	-	-	SYM
hassl-3516	306	11	87	87	NUM
hassl-3516	306	12	.	.	PUNCT
hassl-3516	307	1	https://doi.org/10.9790/487x-1907027787	https://doi.org/10.9790/487x-1907027787	NOUN
hassl-3516	307	2	bigne	bigne	NOUN
hassl-3516	307	3	,	,	PUNCT
hassl-3516	307	4	e.	e.	PROPN
hassl-3516	307	5	,	,	PUNCT
hassl-3516	307	6	moliner	moliner	NOUN
hassl-3516	307	7	,	,	PUNCT
hassl-3516	307	8	m.	m.	NOUN
hassl-3516	307	9	a.	a.	PROPN
hassl-3516	307	10	,	,	PUNCT
hassl-3516	307	11	&	&	CCONJ
hassl-3516	307	12	sánchez	sánchez	PROPN
hassl-3516	307	13	,	,	PUNCT
hassl-3516	307	14	j.	j.	PROPN
hassl-3516	307	15	(	(	PUNCT
hassl-3516	307	16	2003	2003	NUM
hassl-3516	307	17	)	)	PUNCT
hassl-3516	307	18	.	.	PUNCT
hassl-3516	308	1	perceived	perceive	VERB
hassl-3516	308	2	quality	quality	NOUN
hassl-3516	308	3	and	and	CCONJ
hassl-3516	308	4	satisfaction	satisfaction	NOUN
hassl-3516	308	5	in	in	ADP
hassl-3516	308	6	multiservice	multiservice	NOUN
hassl-3516	308	7	organisations	organisation	NOUN
hassl-3516	308	8	:	:	PUNCT
hassl-3516	308	9	the	the	DET
hassl-3516	308	10	case	case	NOUN
hassl-3516	308	11	of	of	ADP
hassl-3516	308	12	spanish	spanish	ADJ
hassl-3516	308	13	public	public	ADJ
hassl-3516	308	14	services	service	NOUN
hassl-3516	308	15	.	.	PUNCT
hassl-3516	309	1	journal	journal	PROPN
hassl-3516	309	2	of	of	ADP
hassl-3516	309	3	services	service	NOUN
hassl-3516	309	4	marketing	marketing	NOUN
hassl-3516	309	5	,	,	PUNCT
hassl-3516	309	6	17(4	17(4	NUM
hassl-3516	309	7	)	)	PUNCT
hassl-3516	309	8	,	,	PUNCT
hassl-3516	309	9	420	420	NUM
hassl-3516	309	10	-	-	SYM
hassl-3516	309	11	442	442	NUM
hassl-3516	309	12	.	.	PUNCT
hassl-3516	310	1	https://doi.org/10.1108/08876040310482801	https://doi.org/10.1108/08876040310482801	VERB
hassl-3516	310	2	bista	bista	PROPN
hassl-3516	310	3	,	,	PUNCT
hassl-3516	310	4	r.	r.	PROPN
hassl-3516	310	5	(	(	PUNCT
hassl-3516	310	6	2009	2009	NUM
hassl-3516	310	7	)	)	PUNCT
hassl-3516	310	8	.	.	PUNCT
hassl-3516	311	1	tourism	tourism	NOUN
hassl-3516	311	2	policy	policy	NOUN
hassl-3516	311	3	,	,	PUNCT
hassl-3516	311	4	possibilities	possibility	NOUN
hassl-3516	311	5	and	and	CCONJ
hassl-3516	311	6	destination	destination	NOUN
hassl-3516	311	7	service	service	NOUN
hassl-3516	311	8	management	management	NOUN
hassl-3516	311	9	in	in	ADP
hassl-3516	311	10	nepal	nepal	ADJ
hassl-3516	311	11	.	.	PUNCT
hassl-3516	312	1	doctoral	doctoral	ADJ
hassl-3516	312	2	dissertation	dissertation	NOUN
hassl-3516	312	3	,	,	PUNCT
hassl-3516	312	4	thesis	thesis	NOUN
hassl-3516	312	5	submitted	submit	VERB
hassl-3516	312	6	for	for	ADP
hassl-3516	312	7	the	the	DET
hassl-3516	312	8	doctor	doctor	NOUN
hassl-3516	312	9	of	of	ADP
hassl-3516	312	10	philosophy	philosophy	NOUN
hassl-3516	312	11	at	at	ADP
hassl-3516	312	12	the	the	DET
hassl-3516	312	13	university	university	PROPN
hassl-3516	312	14	of	of	ADP
hassl-3516	312	15	macedonia	macedonia	PROPN
hassl-3516	312	16	,	,	PUNCT
hassl-3516	312	17	economic	economic	ADJ
hassl-3516	312	18	and	and	CCONJ
hassl-3516	312	19	social	social	ADJ
hassl-3516	312	20	sciences	science	NOUN
hassl-3516	312	21	,	,	PUNCT
hassl-3516	312	22	department	department	NOUN
hassl-3516	312	23	of	of	ADP
hassl-3516	312	24	applied	apply	VERB
hassl-3516	312	25	informatics	informatics	PROPN
hassl-3516	312	26	,	,	PUNCT
hassl-3516	312	27	thessaloniki	thessaloniki	PROPN
hassl-3516	312	28	,	,	PUNCT
hassl-3516	312	29	greece	greece	PROPN
hassl-3516	312	30	.	.	PUNCT
hassl-3516	313	1	chin	chin	PROPN
hassl-3516	313	2	,	,	PUNCT
hassl-3516	313	3	r.	r.	PROPN
hassl-3516	313	4	,	,	PUNCT
hassl-3516	313	5	&	&	CCONJ
hassl-3516	313	6	lee	lee	PROPN
hassl-3516	313	7	,	,	PUNCT
hassl-3516	313	8	b.	b.	PROPN
hassl-3516	313	9	y.	y.	PROPN
hassl-3516	313	10	(	(	PUNCT
hassl-3516	313	11	2008	2008	NUM
hassl-3516	313	12	)	)	PUNCT
hassl-3516	313	13	.	.	PUNCT
hassl-3516	314	1	principles	principle	NOUN
hassl-3516	314	2	and	and	CCONJ
hassl-3516	314	3	practice	practice	NOUN
hassl-3516	314	4	of	of	ADP
hassl-3516	314	5	clinical	clinical	ADJ
hassl-3516	314	6	trial	trial	NOUN
hassl-3516	314	7	medicine	medicine	NOUN
hassl-3516	314	8	.	.	PUNCT
hassl-3516	315	1	new	new	PROPN
hassl-3516	315	2	york	york	PROPN
hassl-3516	315	3	:	:	PUNCT
hassl-3516	316	1	elsevier	elsevier	PROPN
hassl-3516	316	2	.	.	PUNCT
hassl-3516	317	1	department	department	PROPN
hassl-3516	317	2	of	of	ADP
hassl-3516	317	3	tourism	tourism	NOUN
hassl-3516	317	4	.	.	PUNCT
hassl-3516	318	1	(	(	PUNCT
hassl-3516	318	2	2021	2021	NUM
hassl-3516	318	3	)	)	PUNCT
hassl-3516	318	4	.	.	PUNCT
hassl-3516	319	1	detail	detail	NOUN
hassl-3516	319	2	of	of	ADP
hassl-3516	319	3	tourist	tourist	NOUN
hassl-3516	319	4	standard	standard	PROPN
hassl-3516	319	5	star	star	NOUN
hassl-3516	319	6	hotel	hotel	NOUN
hassl-3516	319	7	and	and	CCONJ
hassl-3516	319	8	tourist	tourist	NOUN
hassl-3516	319	9	resident	resident	NOUN
hassl-3516	319	10	(	(	PUNCT
hassl-3516	319	11	resorts	resort	NOUN
hassl-3516	319	12	)	)	PUNCT
hassl-3516	319	13	:	:	PUNCT
hassl-3516	319	14	department	department	NOUN
hassl-3516	319	15	of	of	ADP
hassl-3516	319	16	tourism	tourism	NOUN
hassl-3516	319	17	:	:	PUNCT
hassl-3516	319	18	authors	author	NOUN
hassl-3516	319	19	.	.	PUNCT
hassl-3516	320	1	george	george	PROPN
hassl-3516	320	2	,	,	PUNCT
hassl-3516	320	3	d.	d.	PROPN
hassl-3516	320	4	,	,	PUNCT
hassl-3516	320	5	&	&	CCONJ
hassl-3516	320	6	mallery	mallery	PROPN
hassl-3516	320	7	,	,	PUNCT
hassl-3516	320	8	p.	p.	NOUN
hassl-3516	320	9	(	(	PUNCT
hassl-3516	320	10	2003	2003	NUM
hassl-3516	320	11	)	)	PUNCT
hassl-3516	320	12	.	.	PUNCT
hassl-3516	321	1	spss	spss	PROPN
hassl-3516	321	2	for	for	ADP
hassl-3516	321	3	windows	window	NOUN
hassl-3516	321	4	step	step	NOUN
hassl-3516	321	5	by	by	ADP
hassl-3516	321	6	step	step	NOUN
hassl-3516	321	7	:	:	PUNCT
hassl-3516	321	8	a	a	DET
hassl-3516	321	9	simple	simple	ADJ
hassl-3516	321	10	guide	guide	NOUN
hassl-3516	321	11	and	and	CCONJ
hassl-3516	321	12	reference	reference	NOUN
hassl-3516	321	13	.	.	PUNCT
hassl-3516	322	1	11.0	11.0	NUM
hassl-3516	322	2	update	update	NOUN
hassl-3516	322	3	(	(	PUNCT
hassl-3516	322	4	4th	4th	ADJ
hassl-3516	322	5	ed	ed	NOUN
hassl-3516	322	6	.	.	PUNCT
hassl-3516	322	7	)	)	PUNCT
hassl-3516	322	8	.	.	PUNCT
hassl-3516	323	1	boston	boston	PROPN
hassl-3516	323	2	:	:	PUNCT
hassl-3516	323	3	allyn	allyn	PROPN
hassl-3516	323	4	&	&	CCONJ
hassl-3516	323	5	bacon	bacon	PROPN
hassl-3516	323	6	.	.	PUNCT
hassl-3516	324	1	groves	grove	NOUN
hassl-3516	324	2	,	,	PUNCT
hassl-3516	324	3	r.	r.	PROPN
hassl-3516	324	4	m.	m.	PROPN
hassl-3516	324	5	,	,	PUNCT
hassl-3516	324	6	fowler	fowler	PROPN
hassl-3516	324	7	,	,	PUNCT
hassl-3516	324	8	f.	f.	PROPN
hassl-3516	324	9	j.	j.	PROPN
hassl-3516	324	10	,	,	PUNCT
hassl-3516	324	11	couper	couper	PROPN
hassl-3516	324	12	,	,	PUNCT
hassl-3516	324	13	m.	m.	NOUN
hassl-3516	324	14	p.	p.	PROPN
hassl-3516	324	15	,	,	PUNCT
hassl-3516	324	16	lepkowski	lepkowski	PROPN
hassl-3516	324	17	,	,	PUNCT
hassl-3516	324	18	j.	j.	PROPN
hassl-3516	324	19	m.	m.	PROPN
hassl-3516	324	20	,	,	PUNCT
hassl-3516	324	21	singer	singer	NOUN
hassl-3516	324	22	,	,	PUNCT
hassl-3516	324	23	e.	e.	PROPN
hassl-3516	324	24	,	,	PUNCT
hassl-3516	324	25	&	&	CCONJ
hassl-3516	324	26	tourangeau	tourangeau	PROPN
hassl-3516	324	27	,	,	PUNCT
hassl-3516	324	28	r.	r.	PROPN
hassl-3516	324	29	(	(	PUNCT
hassl-3516	324	30	2009	2009	NUM
hassl-3516	324	31	)	)	PUNCT
hassl-3516	324	32	.	.	PUNCT
hassl-3516	325	1	survey	survey	NOUN
hassl-3516	325	2	methodology	methodology	NOUN
hassl-3516	325	3	(	(	PUNCT
hassl-3516	325	4	2nd	2nd	ADJ
hassl-3516	325	5	ed	ed	NOUN
hassl-3516	325	6	.	.	PUNCT
hassl-3516	325	7	)	)	PUNCT
hassl-3516	325	8	.	.	PUNCT
hassl-3516	326	1	hoboken	hoboken	PROPN
hassl-3516	326	2	,	,	PUNCT
hassl-3516	326	3	nj	nj	PROPN
hassl-3516	326	4	:	:	PUNCT
hassl-3516	326	5	john	john	PROPN
hassl-3516	326	6	wiley	wiley	PROPN
hassl-3516	326	7	&	&	CCONJ
hassl-3516	326	8	sons	son	NOUN
hassl-3516	326	9	.	.	PUNCT
hassl-3516	327	1	ham	ham	PROPN
hassl-3516	327	2	,	,	PUNCT
hassl-3516	327	3	l.	l.	PROPN
hassl-3516	327	4	,	,	PUNCT
hassl-3516	327	5	&	&	CCONJ
hassl-3516	327	6	hayduk	hayduk	PROPN
hassl-3516	327	7	,	,	PUNCT
hassl-3516	327	8	s.	s.	PROPN
hassl-3516	327	9	(	(	PUNCT
hassl-3516	327	10	2003	2003	NUM
hassl-3516	327	11	)	)	PUNCT
hassl-3516	327	12	.	.	PUNCT
hassl-3516	328	1	gaining	gain	VERB
hassl-3516	328	2	competitive	competitive	ADJ
hassl-3516	328	3	advantages	advantage	NOUN
hassl-3516	328	4	in	in	ADP
hassl-3516	328	5	higher	high	ADJ
hassl-3516	328	6	education	education	NOUN
hassl-3516	328	7	:	:	PUNCT
hassl-3516	328	8	analyzing	analyze	VERB
hassl-3516	328	9	the	the	DET
hassl-3516	328	10	gap	gap	NOUN
hassl-3516	328	11	between	between	ADP
hassl-3516	328	12	expectations	expectation	NOUN
hassl-3516	328	13	and	and	CCONJ
hassl-3516	328	14	perceptions	perception	NOUN
hassl-3516	328	15	of	of	ADP
hassl-3516	328	16	service	service	NOUN
hassl-3516	328	17	quality	quality	NOUN
hassl-3516	328	18	.	.	PUNCT
hassl-3516	329	1	international	international	ADJ
hassl-3516	329	2	journal	journal	PROPN
hassl-3516	329	3	of	of	ADP
hassl-3516	329	4	value	value	NOUN
hassl-3516	329	5	-	-	PUNCT
hassl-3516	329	6	based	base	VERB
hassl-3516	329	7	management	management	NOUN
hassl-3516	329	8	,	,	PUNCT
hassl-3516	329	9	16(3	16(3	NOUN
hassl-3516	329	10	)	)	PUNCT
hassl-3516	329	11	,	,	PUNCT
hassl-3516	329	12	223	223	NUM
hassl-3516	329	13	-	-	SYM
hassl-3516	329	14	242	242	NUM
hassl-3516	329	15	.	.	PUNCT
hassl-3516	330	1	https://doi.org/10.1023/a:1025882025665	https://doi.org/10.1023/a:1025882025665	ADV
hassl-3516	330	2	hayes	hayes	PROPN
hassl-3516	330	3	,	,	PUNCT
hassl-3516	330	4	a.	a.	PROPN
hassl-3516	330	5	f.	f.	PROPN
hassl-3516	330	6	(	(	PUNCT
hassl-3516	330	7	2022	2022	NUM
hassl-3516	330	8	)	)	PUNCT
hassl-3516	330	9	.	.	PUNCT
hassl-3516	331	1	introduction	introduction	NOUN
hassl-3516	331	2	to	to	ADP
hassl-3516	331	3	mediation	mediation	NOUN
hassl-3516	331	4	,	,	PUNCT
hassl-3516	331	5	moderation	moderation	NOUN
hassl-3516	331	6	,	,	PUNCT
hassl-3516	331	7	and	and	CCONJ
hassl-3516	331	8	conditional	conditional	ADJ
hassl-3516	331	9	process	process	NOUN
hassl-3516	331	10	analysis	analysis	NOUN
hassl-3516	331	11	.	.	PUNCT
hassl-3516	332	1	a	a	DET
hassl-3516	332	2	regression	regression	NOUN
hassl-3516	332	3	-	-	PUNCT
hassl-3516	332	4	based	base	VERB
hassl-3516	332	5	approach	approach	NOUN
hassl-3516	332	6	(	(	PUNCT
hassl-3516	332	7	3rd	3rd	ADJ
hassl-3516	332	8	ed	ed	NOUN
hassl-3516	332	9	.	.	PUNCT
hassl-3516	332	10	)	)	PUNCT
hassl-3516	332	11	.	.	PUNCT
hassl-3516	333	1	new	new	PROPN
hassl-3516	333	2	york	york	PROPN
hassl-3516	333	3	:	:	PUNCT
hassl-3516	333	4	the	the	DET
hassl-3516	333	5	guilford	guilford	PROPN
hassl-3516	333	6	press	press	PROPN
hassl-3516	333	7	.	.	PUNCT
hassl-3516	334	1	https://doi.org/10.1016/s0277-9536(00)00235-5	https://doi.org/10.1016/s0277-9536(00)00235-5	PROPN
hassl-3516	334	2	https://doi.org/10.18488/journal.73.2019.74.199.208	https://doi.org/10.18488/journal.73.2019.74.199.208	ADJ
hassl-3516	334	3	https://doi.org/10.1108/03090560010306269	https://doi.org/10.1108/03090560010306269	NUM
hassl-3516	334	4	https://doi.org/10.9790/487x-1907027787	https://doi.org/10.9790/487x-1907027787	PROPN
hassl-3516	334	5	https://doi.org/10.1108/08876040310482801	https://doi.org/10.1108/08876040310482801	PRON
hassl-3516	334	6	https://doi.org/10.1023/a:1025882025665	https://doi.org/10.1023/a:1025882025665	ADJ
hassl-3516	334	7	humanities	humanity	NOUN
hassl-3516	334	8	and	and	CCONJ
hassl-3516	334	9	social	social	ADJ
hassl-3516	334	10	sciences	science	NOUN
hassl-3516	334	11	letters	letter	NOUN
hassl-3516	334	12	,	,	PUNCT
hassl-3516	334	13	2023	2023	NUM
hassl-3516	334	14	,	,	PUNCT
hassl-3516	334	15	11(3	11(3	NUM
hassl-3516	334	16	):	):	PUNCT
hassl-3516	334	17	362	362	NUM
hassl-3516	334	18	-	-	SYM
hassl-3516	334	19	376	376	NUM
hassl-3516	334	20	374	374	NUM
hassl-3516	334	21	©	©	PROPN
hassl-3516	334	22	2023	2023	NUM
hassl-3516	334	23	conscientia	conscientia	PROPN
hassl-3516	334	24	beam	beam	PROPN
hassl-3516	334	25	.	.	PUNCT
hassl-3516	335	1	all	all	DET
hassl-3516	335	2	rights	right	NOUN
hassl-3516	335	3	reserved	reserve	VERB
hassl-3516	335	4	.	.	PUNCT
hassl-3516	336	1	hotel	hotel	NOUN
hassl-3516	336	2	association	association	PROPN
hassl-3516	336	3	nepal	nepal	PROPN
hassl-3516	336	4	[	[	X
hassl-3516	336	5	han	han	X
hassl-3516	336	6	]	]	X
hassl-3516	336	7	.	.	PUNCT
hassl-3516	337	1	(	(	PUNCT
hassl-3516	337	2	2021	2021	NUM
hassl-3516	337	3	)	)	PUNCT
hassl-3516	337	4	.	.	PUNCT
hassl-3516	338	1	han	han	PROPN
hassl-3516	338	2	memeber	memeber	PROPN
hassl-3516	338	3	hotels	hotel	NOUN
hassl-3516	338	4	2021	2021	NUM
hassl-3516	338	5	.	.	PUNCT
hassl-3516	339	1	nepal	nepal	PROPN
hassl-3516	339	2	:	:	PUNCT
hassl-3516	339	3	han	han	PROPN
hassl-3516	339	4	.	.	PUNCT
hassl-3516	340	1	khatoon	khatoon	PROPN
hassl-3516	340	2	,	,	PUNCT
hassl-3516	340	3	s.	s.	PROPN
hassl-3516	340	4	,	,	PUNCT
hassl-3516	340	5	zhengliang	zhengliang	PROPN
hassl-3516	340	6	,	,	PUNCT
hassl-3516	340	7	x.	x.	PROPN
hassl-3516	340	8	,	,	PUNCT
hassl-3516	340	9	&	&	CCONJ
hassl-3516	340	10	hussain	hussain	PROPN
hassl-3516	340	11	,	,	PUNCT
hassl-3516	340	12	h.	h.	PROPN
hassl-3516	340	13	(	(	PUNCT
hassl-3516	340	14	2020	2020	NUM
hassl-3516	340	15	)	)	PUNCT
hassl-3516	340	16	.	.	PUNCT
hassl-3516	341	1	the	the	DET
hassl-3516	341	2	mediating	mediate	VERB
hassl-3516	341	3	effect	effect	NOUN
hassl-3516	341	4	of	of	ADP
hassl-3516	341	5	customer	customer	NOUN
hassl-3516	341	6	satisfaction	satisfaction	NOUN
hassl-3516	341	7	on	on	ADP
hassl-3516	341	8	the	the	DET
hassl-3516	341	9	relationship	relationship	NOUN
hassl-3516	341	10	between	between	ADP
hassl-3516	341	11	electronic	electronic	ADJ
hassl-3516	341	12	banking	banking	NOUN
hassl-3516	341	13	service	service	NOUN
hassl-3516	341	14	quality	quality	NOUN
hassl-3516	341	15	and	and	CCONJ
hassl-3516	341	16	customer	customer	NOUN
hassl-3516	341	17	purchase	purchase	NOUN
hassl-3516	341	18	intention	intention	NOUN
hassl-3516	341	19	:	:	PUNCT
hassl-3516	341	20	evidence	evidence	NOUN
hassl-3516	341	21	from	from	ADP
hassl-3516	341	22	the	the	DET
hassl-3516	341	23	qatar	qatar	PROPN
hassl-3516	341	24	banking	banking	NOUN
hassl-3516	341	25	sector	sector	NOUN
hassl-3516	341	26	.	.	PUNCT
hassl-3516	342	1	sage	sage	NOUN
hassl-3516	342	2	open	open	ADJ
hassl-3516	342	3	,	,	PUNCT
hassl-3516	342	4	10(2	10(2	NUM
hassl-3516	342	5	)	)	PUNCT
hassl-3516	342	6	,	,	PUNCT
hassl-3516	342	7	1	1	NUM
hassl-3516	342	8	-	-	SYM
hassl-3516	342	9	12	12	NUM
hassl-3516	342	10	.	.	PUNCT
hassl-3516	343	1	http://doi.org/10.1177/2158244020935887	http://doi.org/10.1177/2158244020935887	PROPN
hassl-3516	343	2	liljander	liljander	PROPN
hassl-3516	343	3	,	,	PUNCT
hassl-3516	343	4	v.	v.	PROPN
hassl-3516	343	5	,	,	PUNCT
hassl-3516	343	6	&	&	CCONJ
hassl-3516	343	7	strandvik	strandvik	NOUN
hassl-3516	343	8	,	,	PUNCT
hassl-3516	343	9	t.	t.	PROPN
hassl-3516	343	10	(	(	PUNCT
hassl-3516	343	11	1995	1995	NUM
hassl-3516	343	12	)	)	PUNCT
hassl-3516	343	13	.	.	PUNCT
hassl-3516	344	1	the	the	DET
hassl-3516	344	2	nature	nature	NOUN
hassl-3516	344	3	of	of	ADP
hassl-3516	344	4	customer	customer	NOUN
hassl-3516	344	5	relationships	relationship	NOUN
hassl-3516	344	6	in	in	ADP
hassl-3516	344	7	services	service	NOUN
hassl-3516	344	8	.	.	PUNCT
hassl-3516	345	1	in	in	ADP
hassl-3516	345	2	t.	t.	PROPN
hassl-3516	345	3	a.	a.	PROPN
hassl-3516	345	4	swartz	swartz	PROPN
hassl-3516	345	5	,	,	PUNCT
hassl-3516	345	6	d.	d.	PROPN
hassl-3516	345	7	e.	e.	PROPN
hassl-3516	345	8	bowen	bowen	PROPN
hassl-3516	345	9	,	,	PUNCT
hassl-3516	345	10	&	&	CCONJ
hassl-3516	345	11	s.	s.	PROPN
hassl-3516	345	12	w.	w.	PROPN
hassl-3516	345	13	brown	brown	PROPN
hassl-3516	345	14	(	(	PUNCT
hassl-3516	345	15	eds	ed	NOUN
hassl-3516	345	16	.	.	PUNCT
hassl-3516	345	17	)	)	PUNCT
hassl-3516	345	18	,	,	PUNCT
hassl-3516	345	19	advances	advance	NOUN
hassl-3516	345	20	in	in	ADP
hassl-3516	345	21	services	service	NOUN
hassl-3516	345	22	marketing	marketing	NOUN
hassl-3516	345	23	and	and	CCONJ
hassl-3516	345	24	management	management	NOUN
hassl-3516	345	25	in	in	ADP
hassl-3516	345	26	(	(	PUNCT
hassl-3516	345	27	vol	vol	NOUN
hassl-3516	345	28	.	.	NOUN
hassl-3516	345	29	4	4	NUM
hassl-3516	345	30	,	,	PUNCT
hassl-3516	345	31	pp	pp	ADJ
hassl-3516	345	32	.	.	PUNCT
hassl-3516	346	1	141	141	NUM
hassl-3516	346	2	-	-	SYM
hassl-3516	346	3	167	167	NUM
hassl-3516	346	4	)	)	PUNCT
hassl-3516	346	5	.	.	PUNCT
hassl-3516	347	1	greenwith	greenwith	NOUN
hassl-3516	347	2	,	,	PUNCT
hassl-3516	347	3	connecticut	connecticut	PROPN
hassl-3516	347	4	:	:	PUNCT
hassl-3516	347	5	jai	jai	PROPN
hassl-3516	347	6	press	press	PROPN
hassl-3516	347	7	.	.	PUNCT
hassl-3516	348	1	ministry	ministry	PROPN
hassl-3516	348	2	of	of	ADP
hassl-3516	348	3	culture	culture	PROPN
hassl-3516	348	4	tourism	tourism	PROPN
hassl-3516	348	5	&	&	CCONJ
hassl-3516	348	6	civil	civil	ADJ
hassl-3516	348	7	aviation	aviation	PROPN
hassl-3516	348	8	department	department	PROPN
hassl-3516	348	9	of	of	ADP
hassl-3516	348	10	tourism	tourism	NOUN
hassl-3516	348	11	.	.	PUNCT
hassl-3516	349	1	(	(	PUNCT
hassl-3516	349	2	2014	2014	NUM
hassl-3516	349	3	)	)	PUNCT
hassl-3516	349	4	.	.	PUNCT
hassl-3516	350	1	tourism	tourism	NOUN
hassl-3516	350	2	employment	employment	NOUN
hassl-3516	350	3	survey	survey	NOUN
hassl-3516	350	4	2014	2014	NUM
hassl-3516	350	5	.	.	PUNCT
hassl-3516	351	1	singha	singha	PROPN
hassl-3516	351	2	durbar	durbar	PROPN
hassl-3516	351	3	,	,	PUNCT
hassl-3516	351	4	kathmandu	kathmandu	NOUN
hassl-3516	351	5	:	:	PUNCT
hassl-3516	351	6	ministry	ministry	PROPN
hassl-3516	351	7	of	of	ADP
hassl-3516	351	8	culture	culture	PROPN
hassl-3516	351	9	tourism	tourism	PROPN
hassl-3516	351	10	&	&	CCONJ
hassl-3516	351	11	civil	civil	PROPN
hassl-3516	351	12	aciation	aciation	PROPN
hassl-3516	351	13	department	department	PROPN
hassl-3516	351	14	of	of	ADP
hassl-3516	351	15	tourism	tourism	NOUN
hassl-3516	351	16	.	.	PUNCT
hassl-3516	352	1	mustafa	mustafa	PROPN
hassl-3516	352	2	,	,	PUNCT
hassl-3516	352	3	m.	m.	PROPN
hassl-3516	352	4	s.	s.	PROPN
hassl-3516	352	5	s.	s.	PROPN
hassl-3516	352	6	,	,	PUNCT
hassl-3516	352	7	zakaria	zakaria	PROPN
hassl-3516	352	8	,	,	PUNCT
hassl-3516	352	9	a.	a.	PROPN
hassl-3516	352	10	f.	f.	PROPN
hassl-3516	352	11	,	,	PUNCT
hassl-3516	352	12	che’om	che’om	PROPN
hassl-3516	352	13	,	,	PUNCT
hassl-3516	352	14	s.	s.	PROPN
hassl-3516	352	15	s.	s.	PROPN
hassl-3516	352	16	z.	z.	PROPN
hassl-3516	352	17	,	,	PUNCT
hassl-3516	352	18	yusop	yusop	PROPN
hassl-3516	352	19	,	,	PUNCT
hassl-3516	352	20	f.	f.	PROPN
hassl-3516	352	21	m.	m.	PROPN
hassl-3516	352	22	,	,	PUNCT
hassl-3516	352	23	yunus	yunus	PROPN
hassl-3516	352	24	,	,	PUNCT
hassl-3516	352	25	f.	f.	PROPN
hassl-3516	352	26	a.	a.	PROPN
hassl-3516	352	27	n.	n.	PROPN
hassl-3516	352	28	,	,	PUNCT
hassl-3516	352	29	&	&	CCONJ
hassl-3516	352	30	rahman	rahman	PROPN
hassl-3516	352	31	,	,	PUNCT
hassl-3516	352	32	m.	m.	NOUN
hassl-3516	352	33	a.	a.	NOUN
hassl-3516	352	34	a.	a.	PROPN
hassl-3516	352	35	(	(	PUNCT
hassl-3516	352	36	2022	2022	NUM
hassl-3516	352	37	)	)	PUNCT
hassl-3516	352	38	.	.	PUNCT
hassl-3516	353	1	predicting	predict	VERB
hassl-3516	353	2	job	job	NOUN
hassl-3516	353	3	satisfaction	satisfaction	NOUN
hassl-3516	353	4	of	of	ADP
hassl-3516	353	5	malaysian	malaysian	ADJ
hassl-3516	353	6	mechanical	mechanical	ADJ
hassl-3516	353	7	ventilation	ventilation	NOUN
hassl-3516	353	8	and	and	CCONJ
hassl-3516	353	9	air	air	NOUN
hassl-3516	353	10	conditioning	conditioning	NOUN
hassl-3516	353	11	maintenance	maintenance	NOUN
hassl-3516	353	12	personnel	personnel	NOUN
hassl-3516	353	13	in	in	ADP
hassl-3516	353	14	the	the	DET
hassl-3516	353	15	oil	oil	NOUN
hassl-3516	353	16	and	and	CCONJ
hassl-3516	353	17	gas	gas	NOUN
hassl-3516	353	18	sector	sector	NOUN
hassl-3516	353	19	.	.	PUNCT
hassl-3516	354	1	humanities	humanity	NOUN
hassl-3516	354	2	and	and	CCONJ
hassl-3516	354	3	social	social	ADJ
hassl-3516	354	4	sciences	science	NOUN
hassl-3516	354	5	letters	letter	NOUN
hassl-3516	354	6	,	,	PUNCT
hassl-3516	354	7	10(3	10(3	NUM
hassl-3516	354	8	)	)	PUNCT
hassl-3516	354	9	,	,	PUNCT
hassl-3516	354	10	256	256	NUM
hassl-3516	354	11	-	-	SYM
hassl-3516	354	12	267	267	NUM
hassl-3516	354	13	.	.	PUNCT
hassl-3516	355	1	https://doi.org/10.18488/73.v10i3.3045	https://doi.org/10.18488/73.v10i3.3045	ADV
hassl-3516	355	2	okoeguale	okoeguale	ADJ
hassl-3516	355	3	,	,	PUNCT
hassl-3516	355	4	a.	a.	PROPN
hassl-3516	355	5	,	,	PUNCT
hassl-3516	355	6	&	&	CCONJ
hassl-3516	355	7	onobhayedo	onobhayedo	PROPN
hassl-3516	355	8	,	,	PUNCT
hassl-3516	355	9	p.	p.	NOUN
hassl-3516	355	10	(	(	PUNCT
hassl-3516	355	11	2022	2022	NUM
hassl-3516	355	12	)	)	PUNCT
hassl-3516	355	13	.	.	PUNCT
hassl-3516	356	1	consumer	consumer	NOUN
hassl-3516	356	2	perception	perception	NOUN
hassl-3516	356	3	,	,	PUNCT
hassl-3516	356	4	online	online	ADJ
hassl-3516	356	5	retailing	retailing	NOUN
hassl-3516	356	6	and	and	CCONJ
hassl-3516	356	7	the	the	DET
hassl-3516	356	8	nigerian	nigerian	ADJ
hassl-3516	356	9	experience	experience	NOUN
hassl-3516	356	10	:	:	PUNCT
hassl-3516	356	11	an	an	DET
hassl-3516	356	12	interchange	interchange	NOUN
hassl-3516	356	13	of	of	ADP
hassl-3516	356	14	demographic	demographic	ADJ
hassl-3516	356	15	patterns	pattern	NOUN
hassl-3516	356	16	and	and	CCONJ
hassl-3516	356	17	service	service	NOUN
hassl-3516	356	18	quality	quality	NOUN
hassl-3516	356	19	.	.	PUNCT
hassl-3516	357	1	humanities	humanity	NOUN
hassl-3516	357	2	and	and	CCONJ
hassl-3516	357	3	social	social	ADJ
hassl-3516	357	4	sciences	science	NOUN
hassl-3516	357	5	letters	letter	NOUN
hassl-3516	357	6	,	,	PUNCT
hassl-3516	357	7	10(2	10(2	NUM
hassl-3516	357	8	)	)	PUNCT
hassl-3516	357	9	,	,	PUNCT
hassl-3516	357	10	149–160	149–160	NUM
hassl-3516	357	11	.	.	PUNCT
hassl-3516	358	1	https://doi.org/10.18488/73.v10i2.2980	https://doi.org/10.18488/73.v10i2.2980	PROPN
hassl-3516	358	2	oliver	oliver	PROPN
hassl-3516	358	3	,	,	PUNCT
hassl-3516	358	4	r.	r.	PROPN
hassl-3516	358	5	l.	l.	PROPN
hassl-3516	358	6	(	(	PUNCT
hassl-3516	358	7	1980	1980	NUM
hassl-3516	358	8	)	)	PUNCT
hassl-3516	358	9	.	.	PUNCT
hassl-3516	359	1	a	a	DET
hassl-3516	359	2	cognitive	cognitive	ADJ
hassl-3516	359	3	model	model	NOUN
hassl-3516	359	4	of	of	ADP
hassl-3516	359	5	the	the	DET
hassl-3516	359	6	antecedents	antecedent	NOUN
hassl-3516	359	7	and	and	CCONJ
hassl-3516	359	8	consequences	consequence	NOUN
hassl-3516	359	9	of	of	ADP
hassl-3516	359	10	satisfaction	satisfaction	NOUN
hassl-3516	359	11	decisions	decision	NOUN
hassl-3516	359	12	.	.	PUNCT
hassl-3516	360	1	journal	journal	NOUN
hassl-3516	360	2	of	of	ADP
hassl-3516	360	3	marketing	marketing	NOUN
hassl-3516	360	4	research	research	NOUN
hassl-3516	360	5	,	,	PUNCT
hassl-3516	360	6	17(4	17(4	NUM
hassl-3516	360	7	)	)	PUNCT
hassl-3516	360	8	,	,	PUNCT
hassl-3516	360	9	460	460	NUM
hassl-3516	360	10	-	-	SYM
hassl-3516	360	11	469	469	NUM
hassl-3516	360	12	.	.	PUNCT
hassl-3516	361	1	https://doi.org/10.1177/002224378001700405	https://doi.org/10.1177/002224378001700405	PROPN
hassl-3516	361	2	parasuraman	parasuraman	NOUN
hassl-3516	361	3	,	,	PUNCT
hassl-3516	361	4	a.	a.	PROPN
hassl-3516	361	5	,	,	PUNCT
hassl-3516	361	6	zeithaml	zeithaml	PROPN
hassl-3516	361	7	,	,	PUNCT
hassl-3516	361	8	v.	v.	PROPN
hassl-3516	361	9	a.	a.	PROPN
hassl-3516	361	10	,	,	PUNCT
hassl-3516	361	11	&	&	CCONJ
hassl-3516	361	12	berry	berry	PROPN
hassl-3516	361	13	,	,	PUNCT
hassl-3516	361	14	l.	l.	PROPN
hassl-3516	361	15	(	(	PUNCT
hassl-3516	361	16	1988	1988	NUM
hassl-3516	361	17	)	)	PUNCT
hassl-3516	361	18	.	.	PUNCT
hassl-3516	362	1	servqual	servqual	ADJ
hassl-3516	362	2	:	:	PUNCT
hassl-3516	362	3	a	a	DET
hassl-3516	362	4	multiple	multiple	ADJ
hassl-3516	362	5	-	-	PUNCT
hassl-3516	362	6	item	item	NOUN
hassl-3516	362	7	scale	scale	NOUN
hassl-3516	362	8	for	for	ADP
hassl-3516	362	9	measuring	measure	VERB
hassl-3516	362	10	consumer	consumer	NOUN
hassl-3516	362	11	perceptions	perception	NOUN
hassl-3516	362	12	of	of	ADP
hassl-3516	362	13	service	service	NOUN
hassl-3516	362	14	quality	quality	NOUN
hassl-3516	362	15	.	.	PUNCT
hassl-3516	363	1	journal	journal	NOUN
hassl-3516	363	2	of	of	ADP
hassl-3516	363	3	retailing	retailing	NOUN
hassl-3516	363	4	,	,	PUNCT
hassl-3516	363	5	64(1	64(1	NUM
hassl-3516	363	6	)	)	PUNCT
hassl-3516	363	7	,	,	PUNCT
hassl-3516	363	8	12	12	NUM
hassl-3516	363	9	-	-	SYM
hassl-3516	363	10	40	40	NUM
hassl-3516	363	11	.	.	PUNCT
hassl-3516	364	1	parasuraman	parasuraman	NOUN
hassl-3516	364	2	,	,	PUNCT
hassl-3516	364	3	a.	a.	PROPN
hassl-3516	364	4	,	,	PUNCT
hassl-3516	364	5	zeithaml	zeithaml	PROPN
hassl-3516	364	6	,	,	PUNCT
hassl-3516	364	7	v.	v.	PROPN
hassl-3516	364	8	a.	a.	PROPN
hassl-3516	364	9	,	,	PUNCT
hassl-3516	364	10	&	&	CCONJ
hassl-3516	364	11	berry	berry	PROPN
hassl-3516	364	12	,	,	PUNCT
hassl-3516	364	13	l.	l.	PROPN
hassl-3516	364	14	l.	l.	PROPN
hassl-3516	364	15	(	(	PUNCT
hassl-3516	364	16	1985	1985	NUM
hassl-3516	364	17	)	)	PUNCT
hassl-3516	364	18	.	.	PUNCT
hassl-3516	365	1	a	a	DET
hassl-3516	365	2	conceptual	conceptual	ADJ
hassl-3516	365	3	model	model	NOUN
hassl-3516	365	4	of	of	ADP
hassl-3516	365	5	service	service	NOUN
hassl-3516	365	6	quality	quality	NOUN
hassl-3516	365	7	and	and	CCONJ
hassl-3516	365	8	its	its	PRON
hassl-3516	365	9	implications	implication	NOUN
hassl-3516	365	10	for	for	ADP
hassl-3516	365	11	futur	futur	NOUN
hassl-3516	365	12	e	e	NOUN
hassl-3516	365	13	research	research	NOUN
hassl-3516	365	14	.	.	PUNCT
hassl-3516	366	1	journal	journal	NOUN
hassl-3516	366	2	of	of	ADP
hassl-3516	366	3	marketing	marketing	NOUN
hassl-3516	366	4	,	,	PUNCT
hassl-3516	366	5	49(4	49(4	NOUN
hassl-3516	366	6	)	)	PUNCT
hassl-3516	366	7	,	,	PUNCT
hassl-3516	366	8	41	41	NUM
hassl-3516	366	9	-	-	SYM
hassl-3516	366	10	50	50	NUM
hassl-3516	366	11	.	.	PUNCT
hassl-3516	367	1	https://doi.org/10.1177/002224298504900403	https://doi.org/10.1177/002224298504900403	NOUN
hassl-3516	367	2	prasad	prasad	PROPN
hassl-3516	367	3	,	,	PUNCT
hassl-3516	367	4	k.	k.	PROPN
hassl-3516	367	5	,	,	PUNCT
hassl-3516	367	6	wirtz	wirtz	PROPN
hassl-3516	367	7	,	,	PUNCT
hassl-3516	367	8	p.	p.	PROPN
hassl-3516	367	9	w.	w.	PROPN
hassl-3516	367	10	,	,	PUNCT
hassl-3516	367	11	&	&	CCONJ
hassl-3516	367	12	yu	yu	PROPN
hassl-3516	367	13	,	,	PUNCT
hassl-3516	367	14	l.	l.	PROPN
hassl-3516	367	15	(	(	PUNCT
hassl-3516	367	16	2014	2014	NUM
hassl-3516	367	17	)	)	PUNCT
hassl-3516	367	18	.	.	PUNCT
hassl-3516	368	1	measuring	measure	VERB
hassl-3516	368	2	hotel	hotel	NOUN
hassl-3516	368	3	guest	guest	NOUN
hassl-3516	368	4	satisfaction	satisfaction	NOUN
hassl-3516	368	5	by	by	ADP
hassl-3516	368	6	using	use	VERB
hassl-3516	368	7	an	an	DET
hassl-3516	368	8	online	online	ADJ
hassl-3516	368	9	quality	quality	NOUN
hassl-3516	368	10	management	management	NOUN
hassl-3516	368	11	system	system	NOUN
hassl-3516	368	12	.	.	PUNCT
hassl-3516	369	1	journal	journal	PROPN
hassl-3516	369	2	of	of	ADP
hassl-3516	369	3	hospitality	hospitality	NOUN
hassl-3516	369	4	marketing	marketing	NOUN
hassl-3516	369	5	&	&	CCONJ
hassl-3516	369	6	management	management	NOUN
hassl-3516	369	7	,	,	PUNCT
hassl-3516	369	8	23(4	23(4	NOUN
hassl-3516	369	9	)	)	PUNCT
hassl-3516	369	10	,	,	PUNCT
hassl-3516	369	11	445	445	NUM
hassl-3516	369	12	-	-	SYM
hassl-3516	369	13	463	463	NUM
hassl-3516	369	14	.	.	PUNCT
hassl-3516	370	1	https://doi.org/10.1080/19368623.2013.805313	https://doi.org/10.1080/19368623.2013.805313	PROPN
hassl-3516	370	2	smalheiser	smalheiser	NOUN
hassl-3516	370	3	,	,	PUNCT
hassl-3516	370	4	n.	n.	PROPN
hassl-3516	370	5	(	(	PUNCT
hassl-3516	370	6	2017	2017	NUM
hassl-3516	370	7	)	)	PUNCT
hassl-3516	370	8	.	.	PUNCT
hassl-3516	371	1	data	datum	NOUN
hassl-3516	371	2	literacy	literacy	NOUN
hassl-3516	371	3	:	:	PUNCT
hassl-3516	371	4	how	how	SCONJ
hassl-3516	371	5	to	to	PART
hassl-3516	371	6	make	make	VERB
hassl-3516	371	7	your	your	PRON
hassl-3516	371	8	experiments	experiment	NOUN
hassl-3516	371	9	robust	robust	ADJ
hassl-3516	371	10	and	and	CCONJ
hassl-3516	371	11	reproducible	reproducible	ADJ
hassl-3516	371	12	.	.	PUNCT
hassl-3516	372	1	amsterdam	amsterdam	ADJ
hassl-3516	372	2	:	:	PUNCT
hassl-3516	372	3	academic	academic	ADJ
hassl-3516	372	4	press	press	NOUN
hassl-3516	372	5	.	.	PUNCT
hassl-3516	373	1	university	university	NOUN
hassl-3516	373	2	grants	grant	NOUN
hassl-3516	373	3	commission	commission	PROPN
hassl-3516	373	4	.	.	PUNCT
hassl-3516	374	1	(	(	PUNCT
hassl-3516	374	2	2022	2022	NUM
hassl-3516	374	3	)	)	PUNCT
hassl-3516	374	4	.	.	PUNCT
hassl-3516	375	1	education	education	NOUN
hassl-3516	375	2	management	management	NOUN
hassl-3516	375	3	information	information	NOUN
hassl-3516	375	4	system	system	NOUN
hassl-3516	375	5	:	:	PUNCT
hassl-3516	375	6	report	report	NOUN
hassl-3516	375	7	on	on	ADP
hassl-3516	375	8	higher	high	ADJ
hassl-3516	375	9	education	education	NOUN
hassl-3516	375	10	2020/21	2020/21	NUM
hassl-3516	375	11	a.d	a.d	PROPN
hassl-3516	375	12	.	.	PUNCT
hassl-3516	376	1	(	(	PUNCT
hassl-3516	376	2	2077/78	2077/78	NUM
hassl-3516	376	3	b.s	b.s	PROPN
hassl-3516	376	4	.	.	PROPN
hassl-3516	376	5	)	)	PUNCT
hassl-3516	376	6	.	.	PUNCT
hassl-3516	377	1	nepal	nepal	ADJ
hassl-3516	377	2	:	:	PUNCT
hassl-3516	377	3	university	university	NOUN
hassl-3516	377	4	grants	grant	NOUN
hassl-3516	377	5	commission	commission	PROPN
hassl-3516	377	6	.	.	PUNCT
hassl-3516	378	1	williams	williams	PROPN
hassl-3516	378	2	,	,	PUNCT
hassl-3516	378	3	c.	c.	PROPN
hassl-3516	378	4	(	(	PUNCT
hassl-3516	378	5	1998	1998	NUM
hassl-3516	378	6	)	)	PUNCT
hassl-3516	378	7	.	.	PUNCT
hassl-3516	378	8	is	be	AUX
hassl-3516	378	9	the	the	DET
hassl-3516	378	10	servqual	servqual	ADJ
hassl-3516	378	11	model	model	NOUN
hassl-3516	378	12	an	an	DET
hassl-3516	378	13	appropriate	appropriate	ADJ
hassl-3516	378	14	management	management	NOUN
hassl-3516	378	15	tool	tool	NOUN
hassl-3516	378	16	for	for	ADP
hassl-3516	378	17	measuring	measure	VERB
hassl-3516	378	18	service	service	NOUN
hassl-3516	378	19	delivery	delivery	NOUN
hassl-3516	378	20	quality	quality	NOUN
hassl-3516	378	21	in	in	ADP
hassl-3516	378	22	the	the	DET
hassl-3516	378	23	uk	uk	PROPN
hassl-3516	378	24	leisure	leisure	NOUN
hassl-3516	378	25	industry	industry	NOUN
hassl-3516	378	26	?	?	PUNCT
hassl-3516	379	1	managing	manage	VERB
hassl-3516	379	2	leisure	leisure	NOUN
hassl-3516	379	3	,	,	PUNCT
hassl-3516	379	4	3(2	3(2	NUM
hassl-3516	379	5	)	)	PUNCT
hassl-3516	379	6	,	,	PUNCT
hassl-3516	379	7	98	98	NUM
hassl-3516	379	8	-	-	SYM
hassl-3516	379	9	110	110	NUM
hassl-3516	379	10	.	.	PUNCT
hassl-3516	380	1	http://doi.org/10.1080/136067198376102	http://doi.org/10.1080/136067198376102	PRON
hassl-3516	380	2	appendix	appendix	ADJ
hassl-3516	380	3	1	1	NUM
hassl-3516	380	4	.	.	PUNCT
hassl-3516	380	5	normality	normality	NOUN
hassl-3516	380	6	test	test	NOUN
hassl-3516	380	7	:	:	PUNCT
hassl-3516	380	8	descriptive	descriptive	ADJ
hassl-3516	380	9	statistics	statistic	NOUN
hassl-3516	380	10	.	.	PUNCT
hassl-3516	381	1	normality	normality	NOUN
hassl-3516	381	2	of	of	ADP
hassl-3516	381	3	servqual	servqual	ADJ
hassl-3516	381	4	and	and	CCONJ
hassl-3516	381	5	satisfaction	satisfaction	NOUN
hassl-3516	381	6	n	n	PRON
hassl-3516	381	7	skewness	skewness	NOUN
hassl-3516	381	8	kurtosis	kurtosis	VERB
hassl-3516	381	9	statistic	statistic	ADJ
hassl-3516	381	10	std	std	NOUN
hassl-3516	381	11	.	.	NOUN
hassl-3516	381	12	error	error	NOUN
hassl-3516	381	13	statistic	statistic	NOUN
hassl-3516	381	14	std	std	NOUN
hassl-3516	381	15	.	.	PUNCT
hassl-3516	382	1	error	error	NOUN
hassl-3516	382	2	sq	sq	NOUN
hassl-3516	382	3	tangibility	tangibility	NOUN
hassl-3516	382	4	mean	mean	VERB
hassl-3516	382	5	303	303	NUM
hassl-3516	382	6	-1.283	-1.283	NUM
hassl-3516	382	7	0.140	0.140	NUM
hassl-3516	382	8	2.267	2.267	NUM
hassl-3516	382	9	0.279	0.279	NUM
hassl-3516	382	10	sq	sq	NOUN
hassl-3516	382	11	reliability	reliability	NOUN
hassl-3516	382	12	mean	mean	NOUN
hassl-3516	382	13	303	303	NUM
hassl-3516	382	14	-1.134	-1.134	NOUN
hassl-3516	382	15	0.140	0.140	NUM
hassl-3516	382	16	1.694	1.694	NUM
hassl-3516	382	17	0.279	0.279	NUM
hassl-3516	382	18	sq	sq	NOUN
hassl-3516	382	19	responsiveness	responsiveness	NOUN
hassl-3516	382	20	mean	mean	NOUN
hassl-3516	382	21	303	303	NUM
hassl-3516	383	1	-0.993	-0.993	SYM
hassl-3516	383	2	0.140	0.140	NUM
hassl-3516	383	3	1.125	1.125	NUM
hassl-3516	383	4	0.279	0.279	NUM
hassl-3516	383	5	sq	sq	NOUN
hassl-3516	383	6	assurance	assurance	NOUN
hassl-3516	383	7	mean	mean	NOUN
hassl-3516	383	8	303	303	NUM
hassl-3516	383	9	-1.231	-1.231	NOUN
hassl-3516	383	10	0.140	0.140	NUM
hassl-3516	383	11	2.184	2.184	NUM
hassl-3516	383	12	0.279	0.279	NUM
hassl-3516	383	13	sq	sq	NOUN
hassl-3516	383	14	empathy	empathy	NOUN
hassl-3516	383	15	mean	mean	VERB
hassl-3516	383	16	303	303	NUM
hassl-3516	383	17	-1.290	-1.290	NUM
hassl-3516	383	18	0.140	0.140	NUM
hassl-3516	383	19	2.594	2.594	NUM
hassl-3516	383	20	0.279	0.279	NUM
hassl-3516	383	21	sq	sq	NOUN
hassl-3516	383	22	expectation	expectation	NOUN
hassl-3516	383	23	mean	mean	VERB
hassl-3516	383	24	303	303	NUM
hassl-3516	383	25	-1.096	-1.096	NOUN
hassl-3516	383	26	0.140	0.140	NUM
hassl-3516	383	27	1.398	1.398	NUM
hassl-3516	383	28	0.279	0.279	NUM
hassl-3516	383	29	average	average	ADJ
hassl-3516	383	30	mean	mean	NOUN
hassl-3516	383	31	of	of	ADP
hassl-3516	383	32	sq	sq	INTJ
hassl-3516	383	33	303	303	NUM
hassl-3516	383	34	-1.398	-1.398	NUM
hassl-3516	383	35	0.140	0.140	NUM
hassl-3516	383	36	2.487	2.487	NUM
hassl-3516	383	37	0.279	0.279	NUM
hassl-3516	383	38	cs	cs	PROPN
hassl-3516	383	39	tangibility	tangibility	NOUN
hassl-3516	383	40	mean	mean	VERB
hassl-3516	383	41	303	303	NUM
hassl-3516	383	42	-0.634	-0.634	NOUN
hassl-3516	383	43	0.140	0.140	NUM
hassl-3516	383	44	-1.129	-1.129	SYM
hassl-3516	383	45	0.279	0.279	NUM
hassl-3516	383	46	cs	cs	PROPN
hassl-3516	383	47	reliability	reliability	NOUN
hassl-3516	383	48	mean	mean	VERB
hassl-3516	383	49	303	303	NUM
hassl-3516	383	50	-0.638	-0.638	NUM
hassl-3516	383	51	0.140	0.140	NUM
hassl-3516	383	52	-1.083	-1.083	SYM
hassl-3516	383	53	0.279	0.279	NUM
hassl-3516	383	54	cs	cs	PROPN
hassl-3516	383	55	responsiveness	responsiveness	NOUN
hassl-3516	383	56	mean	mean	NOUN
hassl-3516	383	57	303	303	NUM
hassl-3516	384	1	-0.592	-0.592	SYM
hassl-3516	384	2	0.140	0.140	NUM
hassl-3516	384	3	-0.904	-0.904	SYM
hassl-3516	384	4	0.279	0.279	NUM
hassl-3516	384	5	cs	cs	PROPN
hassl-3516	384	6	assurance	assurance	NOUN
hassl-3516	384	7	mean	mean	VERB
hassl-3516	384	8	303	303	NUM
hassl-3516	384	9	-0.678	-0.678	SYM
hassl-3516	384	10	0.140	0.140	NUM
hassl-3516	384	11	-0.758	-0.758	X
hassl-3516	384	12	0.279	0.279	NUM
hassl-3516	384	13	cs	cs	PROPN
hassl-3516	384	14	empathy	empathy	NOUN
hassl-3516	384	15	mean	mean	VERB
hassl-3516	385	1	303	303	NUM
hassl-3516	385	2	-0.693	-0.693	NOUN
hassl-3516	385	3	0.140	0.140	NUM
hassl-3516	385	4	-0.846	-0.846	NOUN
hassl-3516	385	5	0.279	0.279	NUM
hassl-3516	385	6	cs	cs	ADJ
hassl-3516	385	7	expectation	expectation	NOUN
hassl-3516	385	8	mean	mean	VERB
hassl-3516	385	9	303	303	NUM
hassl-3516	385	10	-0.697	-0.697	SYM
hassl-3516	385	11	0.140	0.140	NUM
hassl-3516	385	12	-0.893	-0.893	NUM
hassl-3516	385	13	0.279	0.279	NUM
hassl-3516	385	14	average	average	ADJ
hassl-3516	385	15	mean	mean	NOUN
hassl-3516	385	16	of	of	ADP
hassl-3516	385	17	cs	cs	PROPN
hassl-3516	385	18	303	303	NUM
hassl-3516	385	19	-0.662	-0.662	NOUN
hassl-3516	385	20	0.140	0.140	NUM
hassl-3516	385	21	-1.163	-1.163	NUM
hassl-3516	385	22	0.279	0.279	NUM
hassl-3516	385	23	valid	valid	ADJ
hassl-3516	385	24	n	n	CCONJ
hassl-3516	385	25	(	(	PUNCT
hassl-3516	385	26	listwise	listwise	PROPN
hassl-3516	385	27	)	)	PUNCT
hassl-3516	385	28	303	303	NUM
hassl-3516	385	29	note	note	NOUN
hassl-3516	385	30	:	:	PUNCT
hassl-3516	385	31	sq	sq	ADJ
hassl-3516	385	32	:	:	PUNCT
hassl-3516	385	33	service	service	NOUN
hassl-3516	385	34	quality	quality	NOUN
hassl-3516	385	35	,	,	PUNCT
hassl-3516	385	36	cs	cs	ADJ
hassl-3516	385	37	:	:	PUNCT
hassl-3516	385	38	customer	customer	NOUN
hassl-3516	385	39	satisfaction	satisfaction	NOUN
hassl-3516	385	40	(	(	PUNCT
hassl-3516	385	41	failed	fail	VERB
hassl-3516	385	42	the	the	DET
hassl-3516	385	43	normality	normality	NOUN
hassl-3516	385	44	test	test	NOUN
hassl-3516	385	45	as	as	ADP
hassl-3516	385	46	per	per	ADP
hassl-3516	385	47	the	the	DET
hassl-3516	385	48	literature	literature	NOUN
hassl-3516	385	49	)	)	PUNCT
hassl-3516	385	50	http://doi.org/10.1177/2158244020935887	http://doi.org/10.1177/2158244020935887	VERB
hassl-3516	386	1	https://doi.org/10.18488/73.v10i3.3045	https://doi.org/10.18488/73.v10i3.3045	PROPN
hassl-3516	386	2	https://doi.org/10.18488/73.v10i2.2980	https://doi.org/10.18488/73.v10i2.2980	PROPN
hassl-3516	386	3	https://doi.org/10.1177/002224378001700405	https://doi.org/10.1177/002224378001700405	NOUN
hassl-3516	386	4	https://doi.org/10.1177/002224298504900403	https://doi.org/10.1177/002224298504900403	NOUN
hassl-3516	386	5	https://doi.org/10.1080/19368623.2013.805313	https://doi.org/10.1080/19368623.2013.805313	PUNCT
hassl-3516	386	6	http://doi.org/10.1080/136067198376102	http://doi.org/10.1080/136067198376102	X
hassl-3516	386	7	humanities	humanity	NOUN
hassl-3516	386	8	and	and	CCONJ
hassl-3516	386	9	social	social	ADJ
hassl-3516	386	10	sciences	science	NOUN
hassl-3516	386	11	letters	letter	NOUN
hassl-3516	386	12	,	,	PUNCT
hassl-3516	386	13	2023	2023	NUM
hassl-3516	386	14	,	,	PUNCT
hassl-3516	386	15	11(3	11(3	NUM
hassl-3516	386	16	):	):	PUNCT
hassl-3516	386	17	362	362	NUM
hassl-3516	386	18	-	-	SYM
hassl-3516	386	19	376	376	NUM
hassl-3516	386	20	375	375	NUM
hassl-3516	386	21	©	©	PROPN
hassl-3516	386	22	2023	2023	NUM
hassl-3516	386	23	conscientia	conscientia	PROPN
hassl-3516	386	24	beam	beam	PROPN
hassl-3516	386	25	.	.	PUNCT
hassl-3516	387	1	all	all	DET
hassl-3516	387	2	rights	right	NOUN
hassl-3516	387	3	reserved	reserve	VERB
hassl-3516	387	4	.	.	PUNCT
hassl-3516	388	1	appendix	appendix	VERB
hassl-3516	388	2	2	2	NUM
hassl-3516	388	3	.	.	PUNCT
hassl-3516	388	4	normality	normality	NOUN
hassl-3516	388	5	test	test	NOUN
hassl-3516	388	6	:	:	PUNCT
hassl-3516	388	7	descriptive	descriptive	ADJ
hassl-3516	388	8	statistics	statistic	NOUN
hassl-3516	388	9	n	n	PRON
hassl-3516	388	10	statistic	statistic	VERB
hassl-3516	388	11	maximum	maximum	ADJ
hassl-3516	388	12	statistic	statistic	NOUN
hassl-3516	388	13	skewness	skewness	NOUN
hassl-3516	388	14	kurtosis	kurtosis	VERB
hassl-3516	388	15	statistic	statistic	ADJ
hassl-3516	388	16	std	std	NOUN
hassl-3516	388	17	.	.	NOUN
hassl-3516	388	18	error	error	NOUN
hassl-3516	388	19	statistic	statistic	NOUN
hassl-3516	388	20	std	std	NOUN
hassl-3516	388	21	.	.	PUNCT
hassl-3516	388	22	error	error	NOUN
hassl-3516	388	23	average	average	ADJ
hassl-3516	388	24	mean	mean	NOUN
hassl-3516	388	25	of	of	ADP
hassl-3516	388	26	satisfaction	satisfaction	NOUN
hassl-3516	388	27	303	303	NUM
hassl-3516	388	28	0.48	0.48	NUM
hassl-3516	388	29	-0.662	-0.662	NOUN
hassl-3516	388	30	0.140	0.140	NUM
hassl-3516	388	31	-1.163	-1.163	NUM
hassl-3516	388	32	0.279	0.279	NUM
hassl-3516	388	33	sq	sq	NOUN
hassl-3516	388	34	responsiveness	responsiveness	NOUN
hassl-3516	388	35	303	303	NUM
hassl-3516	388	36	5.00	5.00	NUM
hassl-3516	388	37	-0.993	-0.993	NUM
hassl-3516	388	38	0.140	0.140	NUM
hassl-3516	388	39	1.125	1.125	NUM
hassl-3516	388	40	0.279	0.279	NUM
hassl-3516	388	41	education	education	NOUN
hassl-3516	388	42	status	status	NOUN
hassl-3516	388	43	303	303	NUM
hassl-3516	388	44	5	5	NUM
hassl-3516	388	45	-0.181	-0.181	NOUN
hassl-3516	388	46	0.140	0.140	NUM
hassl-3516	388	47	-0.793	-0.793	NUM
hassl-3516	388	48	0.279	0.279	NUM
hassl-3516	388	49	valid	valid	ADJ
hassl-3516	388	50	n	n	CCONJ
hassl-3516	388	51	(	(	PUNCT
hassl-3516	388	52	listwise	listwise	PROPN
hassl-3516	388	53	)	)	PUNCT
hassl-3516	388	54	303	303	NUM
hassl-3516	388	55	note	note	NOUN
hassl-3516	388	56	:	:	PUNCT
hassl-3516	388	57	test	test	NOUN
hassl-3516	388	58	statistics	statistic	NOUN
hassl-3516	388	59	of	of	ADP
hassl-3516	388	60	skewness	skewness	NOUN
hassl-3516	388	61	and	and	CCONJ
hassl-3516	388	62	kurtosis	kurtosis	NOUN
hassl-3516	388	63	on	on	ADP
hassl-3516	388	64	customer	customer	NOUN
hassl-3516	388	65	satisfaction	satisfaction	NOUN
hassl-3516	388	66	(	(	PUNCT
hassl-3516	388	67	average	average	ADJ
hassl-3516	388	68	mean	mean	NOUN
hassl-3516	388	69	)	)	PUNCT
hassl-3516	388	70	,	,	PUNCT
hassl-3516	388	71	sq	sq	NOUN
hassl-3516	388	72	in	in	ADP
hassl-3516	388	73	terms	term	NOUN
hassl-3516	388	74	of	of	ADP
hassl-3516	388	75	responsiveness	responsiveness	NOUN
hassl-3516	388	76	,	,	PUNCT
hassl-3516	388	77	and	and	CCONJ
hassl-3516	388	78	employees	employee	NOUN
hassl-3516	388	79	’	’	PART
hassl-3516	388	80	education	education	NOUN
hassl-3516	388	81	status	status	NOUN
hassl-3516	388	82	is	be	AUX
hassl-3516	388	83	in	in	ADP
hassl-3516	388	84	between	between	ADP
hassl-3516	388	85	±	±	NUM
hassl-3516	388	86	1.96	1.96	NUM
hassl-3516	388	87	(	(	PUNCT
hassl-3516	388	88	passed	pass	VERB
hassl-3516	388	89	the	the	DET
hassl-3516	388	90	normality	normality	NOUN
hassl-3516	388	91	test	test	NOUN
hassl-3516	388	92	as	as	ADP
hassl-3516	388	93	per	per	ADP
hassl-3516	388	94	the	the	DET
hassl-3516	388	95	literature	literature	NOUN
hassl-3516	388	96	)	)	PUNCT
hassl-3516	388	97	.	.	PUNCT
hassl-3516	389	1	appendix	appendix	NOUN
hassl-3516	389	2	3	3	NUM
hassl-3516	389	3	.	.	PUNCT
hassl-3516	389	4	linearity	linearity	PROPN
hassl-3516	389	5	test	test	NOUN
hassl-3516	389	6	.	.	PUNCT
hassl-3516	390	1	anova	anova	PROPN
hassl-3516	390	2	table	table	NOUN
hassl-3516	390	3	(	(	PUNCT
hassl-3516	390	4	a	a	X
hassl-3516	390	5	)	)	PUNCT
hassl-3516	390	6	sum	sum	NOUN
hassl-3516	390	7	of	of	ADP
hassl-3516	390	8	squares	square	NOUN
hassl-3516	390	9	df	df	PROPN
hassl-3516	390	10	mean	mean	PROPN
hassl-3516	390	11	square	square	PROPN
hassl-3516	390	12	f	f	PROPN
hassl-3516	390	13	sig	sig	PROPN
hassl-3516	390	14	.	.	PUNCT
hassl-3516	391	1	average	average	ADJ
hassl-3516	391	2	mean	mean	NOUN
hassl-3516	391	3	of	of	ADP
hassl-3516	391	4	satisfaction	satisfaction	NOUN
hassl-3516	391	5	responsiveness	responsiveness	NOUN
hassl-3516	391	6	between	between	ADP
hassl-3516	391	7	groups	group	NOUN
hassl-3516	391	8	(	(	PUNCT
hassl-3516	391	9	combined	combine	VERB
hassl-3516	391	10	)	)	PUNCT
hassl-3516	391	11	17.597	17.597	NUM
hassl-3516	391	12	7	7	NUM
hassl-3516	391	13	2.514	2.514	NUM
hassl-3516	391	14	2.474	2.474	NUM
hassl-3516	391	15	0.018	0.018	NUM
hassl-3516	391	16	linearity	linearity	NOUN
hassl-3516	391	17	10.247	10.247	NUM
hassl-3516	391	18	1	1	NUM
hassl-3516	391	19	10.247	10.247	NUM
hassl-3516	391	20	10.082	10.082	NUM
hassl-3516	391	21	0.002	0.002	NUM
hassl-3516	391	22	deviation	deviation	NOUN
hassl-3516	391	23	from	from	ADP
hassl-3516	391	24	linearity	linearity	NOUN
hassl-3516	391	25	7.350	7.350	NUM
hassl-3516	391	26	6	6	NUM
hassl-3516	391	27	1.225	1.225	NUM
hassl-3516	391	28	1.205	1.205	NUM
hassl-3516	391	29	0.303	0.303	NUM
hassl-3516	391	30	within	within	ADP
hassl-3516	391	31	groups	group	NOUN
hassl-3516	391	32	299.814	299.814	NUM
hassl-3516	391	33	295	295	NUM
hassl-3516	391	34	1.016	1.016	NUM
hassl-3516	391	35	total	total	NOUN
hassl-3516	391	36	317.411	317.411	NUM
hassl-3516	391	37	302	302	NUM
hassl-3516	391	38	anova	anova	PROPN
hassl-3516	391	39	table	table	NOUN
hassl-3516	391	40	(	(	PUNCT
hassl-3516	391	41	b	b	NOUN
hassl-3516	391	42	)	)	PUNCT
hassl-3516	391	43	sum	sum	NOUN
hassl-3516	391	44	of	of	ADP
hassl-3516	391	45	squares	square	NOUN
hassl-3516	391	46	df	df	PROPN
hassl-3516	391	47	mean	mean	PROPN
hassl-3516	391	48	square	square	PROPN
hassl-3516	391	49	f	f	PROPN
hassl-3516	391	50	sig	sig	PROPN
hassl-3516	391	51	.	.	PUNCT
hassl-3516	392	1	average	average	ADJ
hassl-3516	392	2	mean	mean	NOUN
hassl-3516	392	3	of	of	ADP
hassl-3516	392	4	satisfaction	satisfaction	NOUN
hassl-3516	392	5	employee	employee	NOUN
hassl-3516	392	6	education	education	NOUN
hassl-3516	392	7	between	between	ADP
hassl-3516	392	8	groups	group	NOUN
hassl-3516	392	9	(	(	PUNCT
hassl-3516	392	10	combined	combine	VERB
hassl-3516	392	11	)	)	PUNCT
hassl-3516	392	12	20.774	20.774	NUM
hassl-3516	392	13	4	4	NUM
hassl-3516	392	14	5.193	5.193	NUM
hassl-3516	392	15	5.217	5.217	NUM
hassl-3516	392	16	0.000	0.000	NUM
hassl-3516	392	17	linearity	linearity	NOUN
hassl-3516	392	18	14.842	14.842	NUM
hassl-3516	392	19	1	1	NUM
hassl-3516	392	20	14.842	14.842	NUM
hassl-3516	392	21	14.910	14.910	NUM
hassl-3516	392	22	0.000	0.000	NUM
hassl-3516	392	23	deviation	deviation	NOUN
hassl-3516	392	24	from	from	ADP
hassl-3516	392	25	linearity	linearity	NOUN
hassl-3516	392	26	5.932	5.932	NUM
hassl-3516	392	27	3	3	NUM
hassl-3516	392	28	1.977	1.977	NUM
hassl-3516	392	29	1.986	1.986	NUM
hassl-3516	392	30	0.116	0.116	NUM
hassl-3516	392	31	within	within	ADP
hassl-3516	392	32	groups	group	NOUN
hassl-3516	392	33	296.637	296.637	NUM
hassl-3516	392	34	298	298	NUM
hassl-3516	392	35	0.995	0.995	NUM
hassl-3516	392	36	total	total	NOUN
hassl-3516	392	37	317.411	317.411	NUM
hassl-3516	392	38	302	302	NUM
hassl-3516	392	39	note	note	NOUN
hassl-3516	392	40	:	:	PUNCT
hassl-3516	392	41	table	table	NOUN
hassl-3516	392	42	(	(	PUNCT
hassl-3516	392	43	a	a	PRON
hassl-3516	392	44	)	)	PUNCT
hassl-3516	392	45	illustrates	illustrate	VERB
hassl-3516	392	46	the	the	DET
hassl-3516	392	47	average	average	ADJ
hassl-3516	392	48	satisfaction	satisfaction	NOUN
hassl-3516	392	49	on	on	ADP
hassl-3516	392	50	sq	sq	NOUN
hassl-3516	392	51	in	in	ADP
hassl-3516	392	52	terms	term	NOUN
hassl-3516	392	53	of	of	ADP
hassl-3516	392	54	responsiveness	responsiveness	NOUN
hassl-3516	392	55	and	and	CCONJ
hassl-3516	392	56	table	table	NOUN
hassl-3516	392	57	(	(	PUNCT
hassl-3516	392	58	b	b	NOUN
hassl-3516	392	59	)	)	PUNCT
hassl-3516	392	60	illustrates	illustrate	VERB
hassl-3516	392	61	the	the	DET
hassl-3516	392	62	average	average	ADJ
hassl-3516	392	63	satisfa	satisfa	NOUN
hassl-3516	392	64	ction	ction	NOUN
hassl-3516	392	65	on	on	ADP
hassl-3516	392	66	education	education	NOUN
hassl-3516	392	67	status	status	NOUN
hassl-3516	392	68	with	with	ADP
hassl-3516	392	69	significance	significance	NOUN
hassl-3516	392	70	(	(	PUNCT
hassl-3516	392	71	passed	pass	VERB
hassl-3516	392	72	the	the	DET
hassl-3516	392	73	linearity	linearity	NOUN
hassl-3516	392	74	test	test	NOUN
hassl-3516	392	75	as	as	ADP
hassl-3516	392	76	per	per	ADP
hassl-3516	392	77	the	the	DET
hassl-3516	392	78	literature	literature	NOUN
hassl-3516	392	79	)	)	PUNCT
hassl-3516	392	80	.	.	PUNCT
hassl-3516	393	1	appendix	appendix	VERB
hassl-3516	393	2	4	4	NUM
hassl-3516	393	3	.	.	PUNCT
hassl-3516	393	4	homoscedasticity	homoscedasticity	NOUN
hassl-3516	393	5	test	test	NOUN
hassl-3516	393	6	.	.	PUNCT
hassl-3516	394	1	(	(	PUNCT
hassl-3516	394	2	a	a	X
hassl-3516	394	3	)	)	PUNCT
hassl-3516	394	4	service	service	NOUN
hassl-3516	394	5	quality	quality	NOUN
hassl-3516	394	6	in	in	ADP
hassl-3516	394	7	terms	term	NOUN
hassl-3516	394	8	of	of	ADP
hassl-3516	394	9	responsiveness	responsiveness	NOUN
hassl-3516	394	10	on	on	ADP
hassl-3516	394	11	customer	customer	NOUN
hassl-3516	394	12	satisfaction	satisfaction	NOUN
hassl-3516	394	13	note	note	NOUN
hassl-3516	394	14	:	:	PUNCT
hassl-3516	394	15	passed	pass	VERB
hassl-3516	394	16	the	the	DET
hassl-3516	394	17	homoscedasticity	homoscedasticity	NOUN
hassl-3516	394	18	test	test	NOUN
hassl-3516	394	19	.	.	PUNCT
hassl-3516	395	1	humanities	humanity	NOUN
hassl-3516	395	2	and	and	CCONJ
hassl-3516	395	3	social	social	ADJ
hassl-3516	395	4	sciences	science	NOUN
hassl-3516	395	5	letters	letter	NOUN
hassl-3516	395	6	,	,	PUNCT
hassl-3516	395	7	2023	2023	NUM
hassl-3516	395	8	,	,	PUNCT
hassl-3516	395	9	11(3	11(3	NUM
hassl-3516	395	10	):	):	PUNCT
hassl-3516	395	11	362	362	NUM
hassl-3516	395	12	-	-	SYM
hassl-3516	395	13	376	376	NUM
hassl-3516	395	14	376	376	NUM
hassl-3516	395	15	©	©	PROPN
hassl-3516	395	16	2023	2023	NUM
hassl-3516	395	17	conscientia	conscientia	PROPN
hassl-3516	395	18	beam	beam	PROPN
hassl-3516	395	19	.	.	PUNCT
hassl-3516	396	1	all	all	DET
hassl-3516	396	2	rights	right	NOUN
hassl-3516	396	3	reserved	reserve	VERB
hassl-3516	396	4	.	.	PUNCT
hassl-3516	397	1	(	(	PUNCT
hassl-3516	397	2	b	b	X
hassl-3516	397	3	)	)	PUNCT
hassl-3516	397	4	employees	employee	NOUN
hassl-3516	397	5	’	’	PART
hassl-3516	397	6	education	education	NOUN
hassl-3516	397	7	status	status	NOUN
hassl-3516	397	8	on	on	ADP
hassl-3516	397	9	customer	customer	NOUN
hassl-3516	397	10	satisfaction	satisfaction	NOUN
hassl-3516	397	11	note	note	NOUN
hassl-3516	397	12	:	:	PUNCT
hassl-3516	397	13	passed	pass	VERB
hassl-3516	397	14	the	the	DET
hassl-3516	397	15	homoscedasticity	homoscedasticity	NOUN
hassl-3516	397	16	test	test	NOUN
hassl-3516	397	17	.	.	PUNCT
hassl-3516	398	1	appendix	appendix	NOUN
hassl-3516	398	2	5	5	NUM
hassl-3516	398	3	.	.	PUNCT
hassl-3516	398	4	desegregated	desegregate	VERB
hassl-3516	398	5	effect	effect	NOUN
hassl-3516	398	6	of	of	ADP
hassl-3516	398	7	service	service	NOUN
hassl-3516	398	8	quality	quality	NOUN
hassl-3516	398	9	in	in	ADP
hassl-3516	398	10	terms	term	NOUN
hassl-3516	398	11	of	of	ADP
hassl-3516	398	12	responsiveness	responsiveness	NOUN
hassl-3516	398	13	with	with	ADP
hassl-3516	398	14	education	education	NOUN
hassl-3516	398	15	status	status	NOUN
hassl-3516	398	16	on	on	ADP
hassl-3516	398	17	customer	customer	NOUN
hassl-3516	398	18	satisfaction	satisfaction	NOUN
hassl-3516	398	19	.	.	PUNCT
hassl-3516	399	1	outcome	outcome	NOUN
hassl-3516	399	2	variable	variable	NOUN
hassl-3516	399	3	:	:	PUNCT
hassl-3516	400	1	employees	employee	NOUN
hassl-3516	400	2	’	’	PART
hassl-3516	400	3	education	education	NOUN
hassl-3516	400	4	model	model	NOUN
hassl-3516	400	5	summary	summary	NOUN
hassl-3516	400	6	r	r	NOUN
hassl-3516	400	7	r	r	X
hassl-3516	400	8	-	-	PUNCT
hassl-3516	400	9	sq	sq	PROPN
hassl-3516	400	10	mse	mse	PROPN
hassl-3516	400	11	f	f	PROPN
hassl-3516	400	12	df1	df1	PROPN
hassl-3516	400	13	df2	df2	PROPN
hassl-3516	400	14	p	p	PROPN
hassl-3516	400	15	0.3549	0.3549	NUM
hassl-3516	400	16	0.1260	0.1260	NUM
hassl-3516	400	17	1.0612	1.0612	NUM
hassl-3516	400	18	43.3825	43.3825	NUM
hassl-3516	400	19	1.0000	1.0000	NUM
hassl-3516	400	20	301.0000	301.0000	NUM
hassl-3516	400	21	0.0000	0.0000	NUM
hassl-3516	400	22	model	model	NOUN
hassl-3516	400	23	coeff	coeff	PROPN
hassl-3516	400	24	se	se	PROPN
hassl-3516	400	25	t	t	PROPN
hassl-3516	401	1	p	p	PROPN
hassl-3516	401	2	llci	llci	PROPN
hassl-3516	401	3	ulci	ulci	NOUN
hassl-3516	401	4	constant	constant	ADJ
hassl-3516	401	5	-1.7107	-1.7107	NOUN
hassl-3516	401	6	0.7381	0.7381	NUM
hassl-3516	401	7	-2.3176	-2.3176	NOUN
hassl-3516	401	8	0.0211	0.0211	NUM
hassl-3516	401	9	-3.1632	-3.1632	NOUN
hassl-3516	401	10	-0.2581	-0.2581	NOUN
hassl-3516	401	11	se_resp	se_resp	VERB
hassl-3516	401	12	1.0675.1621	1.0675.1621	NUM
hassl-3516	401	13	6.5865	6.5865	NUM
hassl-3516	401	14	0.0000	0.0000	NUM
hassl-3516	401	15	0.7486	0.7486	NUM
hassl-3516	401	16	1.3864	1.3864	NUM
hassl-3516	401	17	outcome	outcome	NOUN
hassl-3516	401	18	variable	variable	NOUN
hassl-3516	401	19	:	:	PUNCT
hassl-3516	402	1	customers	customer	NOUN
hassl-3516	402	2	’	'	PUNCT
hassl-3516	402	3	satisfaction	satisfaction	NOUN
hassl-3516	402	4	level	level	NOUN
hassl-3516	402	5	model	model	NOUN
hassl-3516	402	6	summary	summary	NOUN
hassl-3516	402	7	r	r	NOUN
hassl-3516	402	8	r	r	X
hassl-3516	402	9	-	-	PUNCT
hassl-3516	402	10	sq	sq	PROPN
hassl-3516	402	11	mse	mse	PROPN
hassl-3516	402	12	f	f	PROPN
hassl-3516	402	13	df1	df1	PROPN
hassl-3516	402	14	df2	df2	PROPN
hassl-3516	402	15	p	p	PROPN
hassl-3516	402	16	0.2426	0.2426	NUM
hassl-3516	402	17	0.0589	0.0589	NUM
hassl-3516	402	18	0.9957	0.9957	NUM
hassl-3516	402	19	9.3844	9.3844	NUM
hassl-3516	402	20	2.0000	2.0000	NUM
hassl-3516	402	21	300.0000	300.0000	NUM
hassl-3516	402	22	0.0001	0.0001	NUM
hassl-3516	402	23	model	model	NOUN
hassl-3516	402	24	coeff	coeff	PROPN
hassl-3516	402	25	se	se	PROPN
hassl-3516	402	26	t	t	PROPN
hassl-3516	403	1	p	p	PROPN
hassl-3516	403	2	llci	llci	PROPN
hassl-3516	403	3	ulci	ulci	NOUN
hassl-3516	403	4	constant	constant	ADJ
hassl-3516	403	5	-2.8224	-2.8224	NOUN
hassl-3516	403	6	0.7213	0.7213	NUM
hassl-3516	403	7	-3.9127	-3.9127	NOUN
hassl-3516	403	8	0.0001	0.0001	NUM
hassl-3516	403	9	-4.2419	-4.2419	PROPN
hassl-3516	403	10	-1.4028	-1.4028	PROPN
hassl-3516	403	11	service	service	NOUN
hassl-3516	403	12	quality	quality	NOUN
hassl-3516	403	13	in	in	ADP
hassl-3516	403	14	responsiveness	responsiveness	NOUN
hassl-3516	403	15	0.3301.1679	0.3301.1679	NUM
hassl-3516	403	16	1.9656	1.9656	NUM
hassl-3516	403	17	0.0403	0.0403	NUM
hassl-3516	403	18	-0.0004	-0.0004	NOUN
hassl-3516	403	19	0.6605	0.6605	NUM
hassl-3516	403	20	employee	employee	NOUN
hassl-3516	403	21	education	education	NOUN
hassl-3516	403	22	0.1626.0558	0.1626.0558	NUM
hassl-3516	403	23	2.9117	2.9117	NUM
hassl-3516	403	24	0.0039	0.0039	NUM
hassl-3516	403	25	0.0527	0.0527	NUM
hassl-3516	403	26	0.2724	0.2724	NUM
hassl-3516	403	27	views	view	NOUN
hassl-3516	403	28	and	and	CCONJ
hassl-3516	403	29	opinions	opinion	NOUN
hassl-3516	403	30	expressed	express	VERB
hassl-3516	403	31	in	in	ADP
hassl-3516	403	32	this	this	DET
hassl-3516	403	33	article	article	NOUN
hassl-3516	403	34	are	be	AUX
hassl-3516	403	35	the	the	DET
hassl-3516	403	36	views	view	NOUN
hassl-3516	403	37	and	and	CCONJ
hassl-3516	403	38	opinions	opinion	NOUN
hassl-3516	403	39	of	of	ADP
hassl-3516	403	40	the	the	DET
hassl-3516	403	41	author(s	author(s	NOUN
hassl-3516	403	42	)	)	PUNCT
hassl-3516	403	43	,	,	PUNCT
hassl-3516	403	44	humanities	humanity	NOUN
hassl-3516	403	45	and	and	CCONJ
hassl-3516	403	46	social	social	ADJ
hassl-3516	403	47	sciences	science	NOUN
hassl-3516	403	48	letters	letter	NOUN
hassl-3516	403	49	shall	shall	AUX
hassl-3516	403	50	not	not	PART
hassl-3516	403	51	be	be	AUX
hassl-3516	403	52	responsible	responsible	ADJ
hassl-3516	403	53	or	or	CCONJ
hassl-3516	403	54	answerable	answerable	ADJ
hassl-3516	403	55	for	for	ADP
hassl-3516	403	56	any	any	DET
hassl-3516	403	57	loss	loss	NOUN
hassl-3516	403	58	,	,	PUNCT
hassl-3516	403	59	damage	damage	NOUN
hassl-3516	403	60	or	or	CCONJ
hassl-3516	403	61	liability	liability	NOUN
hassl-3516	403	62	etc	etc	X
hassl-3516	403	63	.	.	X
hassl-3516	404	1	caused	cause	VERB
hassl-3516	404	2	in	in	ADP
hassl-3516	404	3	relation	relation	NOUN
hassl-3516	404	4	to	to	PART
hassl-3516	404	5	/	/	PUNCT
hassl-3516	404	6	arising	arise	VERB
hassl-3516	404	7	out	out	ADP
hassl-3516	404	8	of	of	ADP
hassl-3516	404	9	the	the	DET
hassl-3516	404	10	use	use	NOUN
hassl-3516	404	11	of	of	ADP
hassl-3516	404	12	the	the	DET
hassl-3516	404	13	content	content	NOUN
hassl-3516	404	14	.	.	PUNCT