id	sid	tid	token	lemma	pos
hassl-830	1	1	199	199	NUM
hassl-830	1	2	©	©	PROPN
hassl-830	1	3	2019	2019	NUM
hassl-830	1	4	conscientia	conscientia	PROPN
hassl-830	1	5	beam	beam	PROPN
hassl-830	1	6	.	.	PUNCT
hassl-830	2	1	all	all	DET
hassl-830	2	2	rights	right	NOUN
hassl-830	2	3	reserved	reserve	VERB
hassl-830	2	4	.	.	PUNCT
hassl-830	3	1	the	the	DET
hassl-830	3	2	mediating	mediate	VERB
hassl-830	3	3	role	role	NOUN
hassl-830	3	4	of	of	ADP
hassl-830	3	5	e	e	NOUN
hassl-830	3	6	-	-	NOUN
hassl-830	3	7	satisfaction	satisfaction	NOUN
hassl-830	3	8	on	on	ADP
hassl-830	3	9	the	the	DET
hassl-830	3	10	effect	effect	NOUN
hassl-830	3	11	of	of	ADP
hassl-830	3	12	e	e	NOUN
hassl-830	3	13	-	-	NOUN
hassl-830	3	14	service	service	ADJ
hassl-830	3	15	quality	quality	NOUN
hassl-830	3	16	dimensions	dimension	NOUN
hassl-830	3	17	on	on	ADP
hassl-830	3	18	e	e	NOUN
hassl-830	3	19	-	-	NOUN
hassl-830	3	20	loyalty	loyalty	NOUN
hassl-830	3	21	:	:	PUNCT
hassl-830	3	22	a	a	DET
hassl-830	3	23	lesson	lesson	NOUN
hassl-830	3	24	from	from	ADP
hassl-830	3	25	bukalapak.com	bukalapak.com	X
hassl-830	3	26	indonesia	indonesia	PROPN
hassl-830	3	27	hermansyah	hermansyah	PROPN
hassl-830	3	28	andi	andi	PROPN
hassl-830	3	29	wibowo	wibowo	PROPN
hassl-830	3	30	department	department	PROPN
hassl-830	3	31	of	of	ADP
hassl-830	3	32	management	management	NOUN
hassl-830	3	33	,	,	PUNCT
hassl-830	3	34	universitas	universitas	PROPN
hassl-830	3	35	serang	serang	PROPN
hassl-830	3	36	raya	raya	PROPN
hassl-830	3	37	,	,	PUNCT
hassl-830	3	38	indonesia	indonesia	PROPN
hassl-830	3	39	.	.	PUNCT
hassl-830	4	1	abstract	abstract	ADJ
hassl-830	4	2	article	article	PROPN
hassl-830	4	3	history	history	NOUN
hassl-830	4	4	received	receive	VERB
hassl-830	4	5	:	:	PUNCT
hassl-830	4	6	8	8	NUM
hassl-830	4	7	august	august	PROPN
hassl-830	4	8	2019	2019	NUM
hassl-830	4	9	revised	revise	VERB
hassl-830	4	10	:	:	PUNCT
hassl-830	4	11	13	13	NUM
hassl-830	4	12	september	september	PROPN
hassl-830	4	13	2019	2019	NUM
hassl-830	4	14	accepted	accept	VERB
hassl-830	4	15	:	:	PUNCT
hassl-830	4	16	15	15	NUM
hassl-830	4	17	october	october	NOUN
hassl-830	4	18	2019	2019	NUM
hassl-830	4	19	published	publish	VERB
hassl-830	4	20	:	:	PUNCT
hassl-830	4	21	26	26	NUM
hassl-830	4	22	november	november	PROPN
hassl-830	4	23	2019	2019	NUM
hassl-830	4	24	keywords	keyword	NOUN
hassl-830	4	25	e	e	NOUN
hassl-830	4	26	-	-	NOUN
hassl-830	4	27	service	service	ADJ
hassl-830	4	28	quality	quality	NOUN
hassl-830	4	29	e	e	NOUN
hassl-830	4	30	-	-	NOUN
hassl-830	4	31	satisfaction	satisfaction	ADJ
hassl-830	4	32	e	e	NOUN
hassl-830	4	33	-	-	NOUN
hassl-830	4	34	customer	customer	NOUN
hassl-830	4	35	loyalty	loyalty	NOUN
hassl-830	4	36	mediation	mediation	NOUN
hassl-830	4	37	human	human	ADJ
hassl-830	4	38	-	-	PUNCT
hassl-830	4	39	computer	computer	NOUN
hassl-830	4	40	interaction	interaction	NOUN
hassl-830	4	41	.	.	PUNCT
hassl-830	5	1	this	this	DET
hassl-830	5	2	study	study	NOUN
hassl-830	5	3	examines	examine	VERB
hassl-830	5	4	the	the	DET
hassl-830	5	5	role	role	NOUN
hassl-830	5	6	of	of	ADP
hassl-830	5	7	electronic	electronic	ADJ
hassl-830	5	8	satisfaction	satisfaction	NOUN
hassl-830	5	9	mediation	mediation	NOUN
hassl-830	5	10	on	on	ADP
hassl-830	5	11	the	the	DET
hassl-830	5	12	effect	effect	NOUN
hassl-830	5	13	of	of	ADP
hassl-830	5	14	electronic	electronic	ADJ
hassl-830	5	15	service	service	NOUN
hassl-830	5	16	quality	quality	NOUN
hassl-830	5	17	dimensions	dimension	NOUN
hassl-830	5	18	on	on	ADP
hassl-830	5	19	electronic	electronic	ADJ
hassl-830	5	20	customer	customer	NOUN
hassl-830	5	21	loyalty	loyalty	NOUN
hassl-830	5	22	.	.	PUNCT
hassl-830	6	1	bukalapak.com	bukalapak.com	X
hassl-830	6	2	was	be	AUX
hassl-830	6	3	ranked	rank	VERB
hassl-830	6	4	ninth	ninth	ADJ
hassl-830	6	5	of	of	ADP
hassl-830	6	6	the	the	DET
hassl-830	6	7	most	most	ADV
hassl-830	6	8	popular	popular	ADJ
hassl-830	6	9	sites	site	NOUN
hassl-830	6	10	accessed	access	VERB
hassl-830	6	11	from	from	ADP
hassl-830	6	12	indonesia	indonesia	PROPN
hassl-830	6	13	.	.	PUNCT
hassl-830	7	1	bukalapak.com	bukalapak.com	X
hassl-830	7	2	is	be	AUX
hassl-830	7	3	aggressively	aggressively	ADV
hassl-830	7	4	promoting	promote	VERB
hassl-830	7	5	and	and	CCONJ
hassl-830	7	6	improving	improve	VERB
hassl-830	7	7	the	the	DET
hassl-830	7	8	quality	quality	NOUN
hassl-830	7	9	of	of	ADP
hassl-830	7	10	its	its	PRON
hassl-830	7	11	services	service	NOUN
hassl-830	7	12	.	.	PUNCT
hassl-830	8	1	however	however	ADV
hassl-830	8	2	,	,	PUNCT
hassl-830	8	3	the	the	DET
hassl-830	8	4	dimensions	dimension	NOUN
hassl-830	8	5	of	of	ADP
hassl-830	8	6	electronic	electronic	ADJ
hassl-830	8	7	services	service	NOUN
hassl-830	8	8	quality	quality	NOUN
hassl-830	8	9	that	that	PRON
hassl-830	8	10	affect	affect	VERB
hassl-830	8	11	the	the	DET
hassl-830	8	12	behavior	behavior	NOUN
hassl-830	8	13	of	of	ADP
hassl-830	8	14	its	its	PRON
hassl-830	8	15	customers	customer	NOUN
hassl-830	8	16	are	be	AUX
hassl-830	8	17	still	still	ADV
hassl-830	8	18	unclear	unclear	ADJ
hassl-830	8	19	.	.	PUNCT
hassl-830	9	1	research	research	NOUN
hassl-830	9	2	focusing	focus	VERB
hassl-830	9	3	on	on	ADP
hassl-830	9	4	the	the	DET
hassl-830	9	5	effects	effect	NOUN
hassl-830	9	6	of	of	ADP
hassl-830	9	7	the	the	DET
hassl-830	9	8	dimensions	dimension	NOUN
hassl-830	9	9	of	of	ADP
hassl-830	9	10	electronic	electronic	ADJ
hassl-830	9	11	service	service	NOUN
hassl-830	9	12	quality	quality	NOUN
hassl-830	9	13	mediated	mediate	VERB
hassl-830	9	14	by	by	ADP
hassl-830	9	15	electronic	electronic	ADJ
hassl-830	9	16	satisfaction	satisfaction	NOUN
hassl-830	9	17	is	be	AUX
hassl-830	9	18	still	still	ADV
hassl-830	9	19	scarce	scarce	ADJ
hassl-830	9	20	.	.	PUNCT
hassl-830	10	1	therefore	therefore	ADV
hassl-830	10	2	,	,	PUNCT
hassl-830	10	3	we	we	PRON
hassl-830	10	4	offer	offer	VERB
hassl-830	10	5	new	new	ADJ
hassl-830	10	6	insights	insight	NOUN
hassl-830	10	7	on	on	ADP
hassl-830	10	8	how	how	SCONJ
hassl-830	10	9	the	the	DET
hassl-830	10	10	latest	late	ADJ
hassl-830	10	11	types	type	NOUN
hassl-830	10	12	of	of	ADP
hassl-830	10	13	interactions	interaction	NOUN
hassl-830	10	14	must	must	AUX
hassl-830	10	15	be	be	AUX
hassl-830	10	16	maintained	maintain	VERB
hassl-830	10	17	.	.	PUNCT
hassl-830	11	1	we	we	PRON
hassl-830	11	2	applied	apply	VERB
hassl-830	11	3	structural	structural	ADJ
hassl-830	11	4	equation	equation	NOUN
hassl-830	11	5	modelling	modelling	NOUN
hassl-830	11	6	for	for	ADP
hassl-830	11	7	hypothesis	hypothesis	NOUN
hassl-830	11	8	testing	testing	NOUN
hassl-830	11	9	.	.	PUNCT
hassl-830	12	1	this	this	DET
hassl-830	12	2	study	study	NOUN
hassl-830	12	3	found	find	VERB
hassl-830	12	4	evidence	evidence	NOUN
hassl-830	12	5	that	that	SCONJ
hassl-830	12	6	three	three	NUM
hassl-830	12	7	dimensions	dimension	NOUN
hassl-830	12	8	of	of	ADP
hassl-830	12	9	electronic	electronic	ADJ
hassl-830	12	10	service	service	NOUN
hassl-830	12	11	quality	quality	NOUN
hassl-830	12	12	(	(	PUNCT
hassl-830	12	13	privacy	privacy	NOUN
hassl-830	12	14	,	,	PUNCT
hassl-830	12	15	web	web	NOUN
hassl-830	12	16	design	design	NOUN
hassl-830	12	17	,	,	PUNCT
hassl-830	12	18	and	and	CCONJ
hassl-830	12	19	compensation	compensation	NOUN
hassl-830	12	20	)	)	PUNCT
hassl-830	12	21	have	have	AUX
hassl-830	12	22	been	be	AUX
hassl-830	12	23	shown	show	VERB
hassl-830	12	24	to	to	PART
hassl-830	12	25	influence	influence	VERB
hassl-830	12	26	electronic	electronic	ADJ
hassl-830	12	27	loyalty	loyalty	NOUN
hassl-830	12	28	which	which	PRON
hassl-830	12	29	is	be	AUX
hassl-830	12	30	mediated	mediate	VERB
hassl-830	12	31	by	by	ADP
hassl-830	12	32	electronic	electronic	ADJ
hassl-830	12	33	satisfaction	satisfaction	NOUN
hassl-830	12	34	.	.	PUNCT
hassl-830	13	1	this	this	DET
hassl-830	13	2	influence	influence	NOUN
hassl-830	13	3	is	be	AUX
hassl-830	13	4	positive	positive	ADJ
hassl-830	13	5	and	and	CCONJ
hassl-830	13	6	pure	pure	ADJ
hassl-830	13	7	mediation	mediation	NOUN
hassl-830	13	8	.	.	PUNCT
hassl-830	14	1	the	the	DET
hassl-830	14	2	theoretical	theoretical	ADJ
hassl-830	14	3	implication	implication	NOUN
hassl-830	14	4	of	of	ADP
hassl-830	14	5	this	this	DET
hassl-830	14	6	research	research	NOUN
hassl-830	14	7	is	be	AUX
hassl-830	14	8	the	the	DET
hassl-830	14	9	need	need	NOUN
hassl-830	14	10	to	to	PART
hassl-830	14	11	prioritize	prioritize	VERB
hassl-830	14	12	a	a	DET
hassl-830	14	13	human	human	ADJ
hassl-830	14	14	aspect	aspect	NOUN
hassl-830	14	15	to	to	ADP
hassl-830	14	16	an	an	DET
hassl-830	14	17	e	e	NOUN
hassl-830	14	18	-	-	NOUN
hassl-830	14	19	marketplace	marketplace	ADJ
hassl-830	14	20	context	context	NOUN
hassl-830	14	21	.	.	PUNCT
hassl-830	15	1	even	even	ADV
hassl-830	15	2	though	though	SCONJ
hassl-830	15	3	these	these	DET
hassl-830	15	4	implications	implication	NOUN
hassl-830	15	5	need	need	VERB
hassl-830	15	6	to	to	PART
hassl-830	15	7	be	be	AUX
hassl-830	15	8	tested	test	VERB
hassl-830	15	9	in	in	ADP
hassl-830	15	10	a	a	DET
hassl-830	15	11	broader	broad	ADJ
hassl-830	15	12	context	context	NOUN
hassl-830	15	13	of	of	ADP
hassl-830	15	14	population	population	NOUN
hassl-830	15	15	,	,	PUNCT
hassl-830	15	16	the	the	DET
hassl-830	15	17	practical	practical	ADJ
hassl-830	15	18	implications	implication	NOUN
hassl-830	15	19	of	of	ADP
hassl-830	15	20	this	this	DET
hassl-830	15	21	research	research	NOUN
hassl-830	15	22	are	be	AUX
hassl-830	15	23	important	important	ADJ
hassl-830	15	24	incentives	incentive	NOUN
hassl-830	15	25	for	for	ADP
hassl-830	15	26	e	e	NOUN
hassl-830	15	27	-	-	NOUN
hassl-830	15	28	marketplace	marketplace	ADJ
hassl-830	15	29	sites	site	NOUN
hassl-830	15	30	such	such	ADJ
hassl-830	15	31	as	as	ADP
hassl-830	15	32	bukalapak.com	bukalapak.com	X
hassl-830	15	33	,	,	PUNCT
hassl-830	15	34	tokopedia.com	tokopedia.com	X
hassl-830	15	35	,	,	PUNCT
hassl-830	15	36	lazada.com	lazada.com	X
hassl-830	15	37	,	,	PUNCT
hassl-830	15	38	etc	etc	X
hassl-830	15	39	.	.	X
hassl-830	15	40	,	,	PUNCT
hassl-830	15	41	to	to	PART
hassl-830	15	42	pay	pay	VERB
hassl-830	15	43	attention	attention	NOUN
hassl-830	15	44	to	to	ADP
hassl-830	15	45	human	human	ADJ
hassl-830	15	46	aspects	aspect	NOUN
hassl-830	15	47	of	of	ADP
hassl-830	15	48	their	their	PRON
hassl-830	15	49	services	service	NOUN
hassl-830	15	50	to	to	PART
hassl-830	15	51	gain	gain	VERB
hassl-830	15	52	customer	customer	NOUN
hassl-830	15	53	satisfaction	satisfaction	NOUN
hassl-830	15	54	and	and	CCONJ
hassl-830	15	55	loyalty	loyalty	NOUN
hassl-830	15	56	.	.	PUNCT
hassl-830	16	1	contribution	contribution	NOUN
hassl-830	16	2	/	/	SYM
hassl-830	16	3	originality	originality	NOUN
hassl-830	16	4	:	:	PUNCT
hassl-830	16	5	the	the	DET
hassl-830	16	6	main	main	ADJ
hassl-830	16	7	contribution	contribution	NOUN
hassl-830	16	8	of	of	ADP
hassl-830	16	9	this	this	DET
hassl-830	16	10	paper	paper	NOUN
hassl-830	16	11	is	be	AUX
hassl-830	16	12	finding	find	VERB
hassl-830	16	13	that	that	SCONJ
hassl-830	16	14	the	the	DET
hassl-830	16	15	human	human	ADJ
hassl-830	16	16	aspects	aspect	NOUN
hassl-830	16	17	of	of	ADP
hassl-830	16	18	users	user	NOUN
hassl-830	16	19	were	be	AUX
hassl-830	16	20	the	the	DET
hassl-830	16	21	most	most	ADV
hassl-830	16	22	important	important	ADJ
hassl-830	16	23	part	part	NOUN
hassl-830	16	24	of	of	ADP
hassl-830	16	25	e	e	NOUN
hassl-830	16	26	-	-	NOUN
hassl-830	16	27	service	service	ADJ
hassl-830	16	28	quality	quality	NOUN
hassl-830	16	29	to	to	PART
hassl-830	16	30	gain	gain	VERB
hassl-830	16	31	customer	customer	NOUN
hassl-830	16	32	satisfaction	satisfaction	NOUN
hassl-830	16	33	and	and	CCONJ
hassl-830	16	34	loyalty	loyalty	NOUN
hassl-830	16	35	in	in	ADP
hassl-830	16	36	the	the	DET
hassl-830	16	37	e	e	NOUN
hassl-830	16	38	-	-	NOUN
hassl-830	16	39	marketplace	marketplace	ADJ
hassl-830	16	40	industry	industry	NOUN
hassl-830	16	41	.	.	PUNCT
hassl-830	17	1	1	1	X
hassl-830	17	2	.	.	X
hassl-830	17	3	introduction	introduction	NOUN
hassl-830	17	4	1.1	1.1	NUM
hassl-830	17	5	.	.	PUNCT
hassl-830	18	1	indonesia	indonesia	PROPN
hassl-830	18	2	e	e	PROPN
hassl-830	18	3	-	-	PROPN
hassl-830	18	4	commerce	commerce	NOUN
hassl-830	18	5	and	and	CCONJ
hassl-830	18	6	bukalapak.com	bukalapak.com	X
hassl-830	18	7	the	the	DET
hassl-830	18	8	indonesian	indonesian	ADJ
hassl-830	18	9	internet	internet	NOUN
hassl-830	18	10	network	network	NOUN
hassl-830	18	11	providers	provider	NOUN
hassl-830	18	12	association	association	PROPN
hassl-830	18	13	(	(	PUNCT
hassl-830	18	14	apjii	apjii	NOUN
hassl-830	18	15	)	)	PUNCT
hassl-830	18	16	released	release	VERB
hassl-830	18	17	the	the	DET
hassl-830	18	18	results	result	NOUN
hassl-830	18	19	of	of	ADP
hassl-830	18	20	the	the	DET
hassl-830	18	21	2017	2017	NUM
hassl-830	18	22	survey	survey	NOUN
hassl-830	18	23	which	which	PRON
hassl-830	18	24	revealed	reveal	VERB
hassl-830	18	25	the	the	DET
hassl-830	18	26	fact	fact	NOUN
hassl-830	18	27	that	that	SCONJ
hassl-830	18	28	more	more	ADJ
hassl-830	18	29	than	than	ADP
hassl-830	18	30	143.26	143.26	NUM
hassl-830	18	31	million	million	NUM
hassl-830	18	32	indonesians	indonesian	NOUN
hassl-830	18	33	were	be	AUX
hassl-830	18	34	connected	connect	VERB
hassl-830	18	35	to	to	ADP
hassl-830	18	36	the	the	DET
hassl-830	18	37	internet	internet	NOUN
hassl-830	18	38	.	.	PUNCT
hassl-830	19	1	fifty	fifty	NUM
hassl-830	19	2	-	-	PUNCT
hassl-830	19	3	five	five	NUM
hassl-830	19	4	percent	percent	NOUN
hassl-830	19	5	of	of	ADP
hassl-830	19	6	indonesia	indonesia	PROPN
hassl-830	19	7	's	's	PART
hassl-830	19	8	262	262	NUM
hassl-830	19	9	million	million	NUM
hassl-830	19	10	population	population	NOUN
hassl-830	19	11	have	have	AUX
hassl-830	19	12	become	become	VERB
hassl-830	19	13	netizens	netizen	NOUN
hassl-830	19	14	(	(	PUNCT
hassl-830	19	15	apjii	apjii	NOUN
hassl-830	19	16	,	,	PUNCT
hassl-830	19	17	2017	2017	NUM
hassl-830	19	18	)	)	PUNCT
hassl-830	19	19	.	.	PUNCT
hassl-830	20	1	the	the	DET
hassl-830	20	2	increasing	increase	VERB
hassl-830	20	3	number	number	NOUN
hassl-830	20	4	of	of	ADP
hassl-830	20	5	internet	internet	NOUN
hassl-830	20	6	users	user	NOUN
hassl-830	20	7	makes	make	VERB
hassl-830	20	8	indonesia	indonesia	PROPN
hassl-830	20	9	ranked	rank	VERB
hassl-830	20	10	fifth	fifth	ADV
hassl-830	20	11	in	in	ADP
hassl-830	20	12	the	the	DET
hassl-830	20	13	world	world	NOUN
hassl-830	20	14	and	and	CCONJ
hassl-830	20	15	based	base	VERB
hassl-830	20	16	on	on	ADP
hassl-830	20	17	world	world	PROPN
hassl-830	20	18	bank	bank	PROPN
hassl-830	20	19	data	data	PROPN
hassl-830	20	20	,	,	PUNCT
hassl-830	20	21	indonesia	indonesia	PROPN
hassl-830	20	22	individual	individual	PROPN
hassl-830	20	23	internet	internet	NOUN
hassl-830	20	24	users	user	NOUN
hassl-830	20	25	constituted	constitute	VERB
hassl-830	20	26	40	40	NUM
hassl-830	20	27	%	%	NOUN
hassl-830	20	28	of	of	ADP
hassl-830	20	29	its	its	PRON
hassl-830	20	30	population	population	NOUN
hassl-830	20	31	in	in	ADP
hassl-830	20	32	2018	2018	NUM
hassl-830	20	33	(	(	PUNCT
hassl-830	20	34	world	world	PROPN
hassl-830	20	35	bank	bank	PROPN
hassl-830	20	36	,	,	PUNCT
hassl-830	20	37	2019	2019	NUM
hassl-830	20	38	)	)	PUNCT
hassl-830	20	39	.	.	PUNCT
hassl-830	21	1	for	for	ADP
hassl-830	21	2	a	a	DET
hassl-830	21	3	visual	visual	ADJ
hassl-830	21	4	reference	reference	NOUN
hassl-830	21	5	,	,	PUNCT
hassl-830	21	6	apjii	apjii	NOUN
hassl-830	21	7	publishes	publish	VERB
hassl-830	21	8	its	its	PRON
hassl-830	21	9	annual	annual	ADJ
hassl-830	21	10	report	report	NOUN
hassl-830	21	11	related	relate	VERB
hassl-830	21	12	to	to	ADP
hassl-830	21	13	the	the	DET
hassl-830	21	14	number	number	NOUN
hassl-830	21	15	of	of	ADP
hassl-830	21	16	internet	internet	NOUN
hassl-830	21	17	users	user	NOUN
hassl-830	21	18	in	in	ADP
hassl-830	21	19	indonesia	indonesia	PROPN
hassl-830	21	20	which	which	PRON
hassl-830	21	21	is	be	AUX
hassl-830	21	22	included	include	VERB
hassl-830	21	23	in	in	ADP
hassl-830	21	24	the	the	DET
hassl-830	21	25	table	table	NOUN
hassl-830	21	26	below	below	ADV
hassl-830	21	27	.	.	PUNCT
hassl-830	22	1	bukalapak.com	bukalapak.com	X
hassl-830	22	2	is	be	AUX
hassl-830	22	3	one	one	NUM
hassl-830	22	4	of	of	ADP
hassl-830	22	5	the	the	DET
hassl-830	22	6	popular	popular	ADJ
hassl-830	22	7	e	e	NOUN
hassl-830	22	8	-	-	NOUN
hassl-830	22	9	marketplace	marketplace	ADJ
hassl-830	22	10	sites	site	NOUN
hassl-830	22	11	and	and	CCONJ
hassl-830	22	12	is	be	AUX
hassl-830	22	13	the	the	DET
hassl-830	22	14	only	only	ADJ
hassl-830	22	15	one	one	NUM
hassl-830	22	16	owned	own	VERB
hassl-830	22	17	by	by	ADP
hassl-830	22	18	indonesians	indonesians	PROPN
hassl-830	22	19	.	.	PUNCT
hassl-830	23	1	in	in	ADP
hassl-830	23	2	2015	2015	NUM
hassl-830	23	3	,	,	PUNCT
hassl-830	23	4	bukalapak.com	bukalapak.com	X
hassl-830	23	5	was	be	AUX
hassl-830	23	6	ranked	rank	VERB
hassl-830	23	7	first	first	ADV
hassl-830	23	8	by	by	ADP
hassl-830	23	9	the	the	DET
hassl-830	23	10	leading	lead	VERB
hassl-830	23	11	assessment	assessment	NOUN
hassl-830	23	12	site	site	NOUN
hassl-830	23	13	,	,	PUNCT
hassl-830	23	14	www.alexa.com	www.alexa.com	PROPN
hassl-830	23	15	,	,	PUNCT
hassl-830	23	16	as	as	ADP
hassl-830	23	17	the	the	DET
hassl-830	23	18	most	most	ADV
hassl-830	23	19	popular	popular	ADJ
hassl-830	23	20	e	e	NOUN
hassl-830	23	21	-	-	NOUN
hassl-830	23	22	commerce	commerce	NOUN
hassl-830	23	23	site	site	NOUN
hassl-830	23	24	in	in	ADP
hassl-830	23	25	indonesia	indonesia	PROPN
hassl-830	23	26	(	(	PUNCT
hassl-830	23	27	ningrum	ningrum	NOUN
hassl-830	23	28	,	,	PUNCT
hassl-830	23	29	2015	2015	NUM
hassl-830	23	30	)	)	PUNCT
hassl-830	23	31	.	.	PUNCT
hassl-830	24	1	in	in	ADP
hassl-830	24	2	2016	2016	NUM
hassl-830	24	3	,	,	PUNCT
hassl-830	24	4	according	accord	VERB
hassl-830	24	5	to	to	ADP
hassl-830	24	6	the	the	DET
hassl-830	24	7	hachiko	hachiko	PROPN
hassl-830	24	8	survey	survey	NOUN
hassl-830	24	9	in	in	ADP
hassl-830	24	10	the	the	DET
hassl-830	24	11	e	e	PROPN
hassl-830	24	12	-	-	NOUN
hassl-830	24	13	commerce	commerce	NOUN
hassl-830	24	14	category	category	NOUN
hassl-830	24	15	,	,	PUNCT
hassl-830	24	16	bukalapak.com	bukalapak.com	X
hassl-830	24	17	was	be	AUX
hassl-830	24	18	reportedly	reportedly	ADV
hassl-830	24	19	scored	score	VERB
hassl-830	24	20	as	as	ADP
hassl-830	24	21	the	the	DET
hassl-830	24	22	highest	high	ADJ
hassl-830	24	23	net	net	ADJ
hassl-830	24	24	promoter	promoter	NOUN
hassl-830	24	25	score	score	NOUN
hassl-830	24	26	(	(	PUNCT
hassl-830	24	27	from	from	ADP
hassl-830	24	28	now	now	ADV
hassl-830	24	29	on	on	ADV
hassl-830	24	30	referred	refer	VERB
hassl-830	24	31	to	to	ADP
hassl-830	24	32	as	as	ADP
hassl-830	24	33	nps	nps	PROPN
hassl-830	24	34	)	)	PUNCT
hassl-830	24	35	.	.	PUNCT
hassl-830	25	1	nps	nps	PROPN
hassl-830	25	2	is	be	AUX
hassl-830	25	3	an	an	DET
hassl-830	25	4	international	international	ADJ
hassl-830	25	5	humanities	humanity	NOUN
hassl-830	25	6	and	and	CCONJ
hassl-830	25	7	social	social	ADJ
hassl-830	25	8	sciences	science	NOUN
hassl-830	25	9	letters	letter	NOUN
hassl-830	25	10	2019	2019	NUM
hassl-830	25	11	vol	vol	NOUN
hassl-830	25	12	.	.	PUNCT
hassl-830	26	1	7	7	NUM
hassl-830	26	2	,	,	PUNCT
hassl-830	26	3	no	no	INTJ
hassl-830	26	4	.	.	NOUN
hassl-830	26	5	4	4	NUM
hassl-830	26	6	,	,	PUNCT
hassl-830	26	7	pp	pp	ADJ
hassl-830	26	8	.	.	PUNCT
hassl-830	27	1	199	199	NUM
hassl-830	27	2	-	-	SYM
hassl-830	27	3	208	208	NUM
hassl-830	27	4	issn(e	issn(e	NOUN
hassl-830	27	5	):	):	PUNCT
hassl-830	27	6	2312	2312	NUM
hassl-830	27	7	-	-	SYM
hassl-830	27	8	4318	4318	NUM
hassl-830	27	9	issn(p	issn(p	NUM
hassl-830	27	10	):	):	PUNCT
hassl-830	27	11	2312	2312	NUM
hassl-830	27	12	-	-	SYM
hassl-830	27	13	5659	5659	NUM
hassl-830	27	14	doi	doi	NOUN
hassl-830	27	15	:	:	PUNCT
hassl-830	27	16	10.18488	10.18488	NUM
hassl-830	27	17	/	/	SYM
hassl-830	27	18	journal.73.2019.74.199.208	journal.73.2019.74.199.208	NOUN
hassl-830	27	19	©	©	PROPN
hassl-830	27	20	2019	2019	NUM
hassl-830	27	21	conscientia	conscientia	PROPN
hassl-830	27	22	beam	beam	PROPN
hassl-830	27	23	.	.	PUNCT
hassl-830	28	1	all	all	DET
hassl-830	28	2	rights	right	NOUN
hassl-830	28	3	reserved	reserve	VERB
hassl-830	28	4	.	.	PUNCT
hassl-830	29	1	https://orcid.org/0000-0002-5943-4263	https://orcid.org/0000-0002-5943-4263	PRON
hassl-830	29	2	https://www.doi.org/10.18488/journal.73.2019.74.199.208	https://www.doi.org/10.18488/journal.73.2019.74.199.208	ADJ
hassl-830	29	3	humanities	humanity	NOUN
hassl-830	29	4	and	and	CCONJ
hassl-830	29	5	social	social	ADJ
hassl-830	29	6	sciences	science	NOUN
hassl-830	29	7	letters	letter	NOUN
hassl-830	29	8	,	,	PUNCT
hassl-830	29	9	2019	2019	NUM
hassl-830	29	10	,	,	PUNCT
hassl-830	29	11	7(4	7(4	NUM
hassl-830	29	12	):	):	PUNCT
hassl-830	29	13	199	199	NUM
hassl-830	29	14	-	-	SYM
hassl-830	29	15	208	208	NUM
hassl-830	29	16	200	200	NUM
hassl-830	29	17	©	©	PROPN
hassl-830	29	18	2019	2019	NUM
hassl-830	29	19	conscientia	conscientia	PROPN
hassl-830	29	20	beam	beam	PROPN
hassl-830	29	21	.	.	PUNCT
hassl-830	30	1	all	all	DET
hassl-830	30	2	rights	right	NOUN
hassl-830	30	3	reserved	reserve	VERB
hassl-830	30	4	.	.	PUNCT
hassl-830	31	1	measurement	measurement	NOUN
hassl-830	31	2	method	method	NOUN
hassl-830	31	3	that	that	PRON
hassl-830	31	4	describes	describe	VERB
hassl-830	31	5	the	the	DET
hassl-830	31	6	level	level	NOUN
hassl-830	31	7	of	of	ADP
hassl-830	31	8	customer	customer	NOUN
hassl-830	31	9	satisfaction	satisfaction	NOUN
hassl-830	31	10	and	and	CCONJ
hassl-830	31	11	loyalty	loyalty	NOUN
hassl-830	31	12	of	of	ADP
hassl-830	31	13	a	a	DET
hassl-830	31	14	site	site	NOUN
hassl-830	31	15	.	.	PUNCT
hassl-830	32	1	it	it	PRON
hassl-830	32	2	seems	seem	VERB
hassl-830	32	3	that	that	SCONJ
hassl-830	32	4	the	the	DET
hassl-830	32	5	strategy	strategy	NOUN
hassl-830	32	6	adopted	adopt	VERB
hassl-830	32	7	by	by	ADP
hassl-830	32	8	bukalapak.com	bukalapak.com	X
hassl-830	32	9	in	in	ADP
hassl-830	32	10	2015	2015	NUM
hassl-830	32	11	which	which	PRON
hassl-830	32	12	focused	focus	VERB
hassl-830	32	13	on	on	ADP
hassl-830	32	14	improving	improve	VERB
hassl-830	32	15	the	the	DET
hassl-830	32	16	quality	quality	NOUN
hassl-830	32	17	of	of	ADP
hassl-830	32	18	human	human	ADJ
hassl-830	32	19	resources	resource	NOUN
hassl-830	32	20	and	and	CCONJ
hassl-830	32	21	marketing	marketing	NOUN
hassl-830	32	22	aggressiveness	aggressiveness	NOUN
hassl-830	32	23	(	(	PUNCT
hassl-830	32	24	iskana	iskana	PROPN
hassl-830	32	25	,	,	PUNCT
hassl-830	32	26	2015	2015	NUM
hassl-830	32	27	)	)	PUNCT
hassl-830	32	28	has	have	AUX
hassl-830	32	29	paid	pay	VERB
hassl-830	32	30	off	off	ADP
hassl-830	32	31	.	.	PUNCT
hassl-830	33	1	the	the	DET
hassl-830	33	2	2015	2015	NUM
hassl-830	33	3	strategy	strategy	NOUN
hassl-830	33	4	and	and	CCONJ
hassl-830	33	5	nps	nps	PROPN
hassl-830	33	6	score	score	NOUN
hassl-830	33	7	results	result	NOUN
hassl-830	33	8	in	in	ADP
hassl-830	33	9	2016	2016	NUM
hassl-830	33	10	used	use	VERB
hassl-830	33	11	the	the	DET
hassl-830	33	12	concept	concept	NOUN
hassl-830	33	13	of	of	ADP
hassl-830	33	14	customer	customer	NOUN
hassl-830	33	15	relationship	relationship	NOUN
hassl-830	33	16	management	management	NOUN
hassl-830	33	17	resulting	result	VERB
hassl-830	33	18	in	in	ADP
hassl-830	33	19	electronic	electronic	ADJ
hassl-830	33	20	satisfaction	satisfaction	NOUN
hassl-830	33	21	and	and	CCONJ
hassl-830	33	22	loyalty	loyalty	NOUN
hassl-830	33	23	,	,	PUNCT
hassl-830	33	24	which	which	PRON
hassl-830	33	25	was	be	AUX
hassl-830	33	26	achieved	achieve	VERB
hassl-830	33	27	by	by	ADP
hassl-830	33	28	strengthening	strengthen	VERB
hassl-830	33	29	human	human	ADJ
hassl-830	33	30	resources	resource	NOUN
hassl-830	33	31	and	and	CCONJ
hassl-830	33	32	aggressive	aggressive	ADJ
hassl-830	33	33	marketing	marketing	NOUN
hassl-830	33	34	.	.	PUNCT
hassl-830	34	1	based	base	VERB
hassl-830	34	2	on	on	ADP
hassl-830	34	3	our	our	PRON
hassl-830	34	4	observation	observation	NOUN
hassl-830	34	5	and	and	CCONJ
hassl-830	34	6	interview	interview	NOUN
hassl-830	34	7	in	in	ADP
hassl-830	34	8	2019	2019	NUM
hassl-830	34	9	,	,	PUNCT
hassl-830	34	10	bukalapak.com	bukalapak.com	X
hassl-830	34	11	aggressively	aggressively	ADV
hassl-830	34	12	provided	provide	VERB
hassl-830	34	13	a	a	DET
hassl-830	34	14	lot	lot	NOUN
hassl-830	34	15	of	of	ADP
hassl-830	34	16	compensation	compensation	NOUN
hassl-830	34	17	for	for	ADP
hassl-830	34	18	intense	intense	ADJ
hassl-830	34	19	activity	activity	NOUN
hassl-830	34	20	both	both	CCONJ
hassl-830	34	21	on	on	ADP
hassl-830	34	22	the	the	DET
hassl-830	34	23	site	site	NOUN
hassl-830	34	24	and	and	CCONJ
hassl-830	34	25	on	on	ADP
hassl-830	34	26	apps	app	NOUN
hassl-830	34	27	.	.	PUNCT
hassl-830	35	1	we	we	PRON
hassl-830	35	2	estimated	estimate	VERB
hassl-830	35	3	that	that	SCONJ
hassl-830	35	4	the	the	DET
hassl-830	35	5	electronic	electronic	ADJ
hassl-830	35	6	services	service	NOUN
hassl-830	35	7	quality	quality	NOUN
hassl-830	35	8	(	(	PUNCT
hassl-830	35	9	from	from	ADP
hassl-830	35	10	now	now	ADV
hassl-830	35	11	on	on	ADP
hassl-830	35	12	called	call	VERB
hassl-830	35	13	esq	esq	PROPN
hassl-830	35	14	)	)	PUNCT
hassl-830	35	15	of	of	ADP
hassl-830	35	16	bukalapak.com	bukalapak.com	X
hassl-830	35	17	is	be	AUX
hassl-830	35	18	their	their	PRON
hassl-830	35	19	main	main	ADJ
hassl-830	35	20	tool	tool	NOUN
hassl-830	35	21	for	for	ADP
hassl-830	35	22	achieving	achieve	VERB
hassl-830	35	23	customer	customer	NOUN
hassl-830	35	24	satisfaction	satisfaction	NOUN
hassl-830	35	25	(	(	PUNCT
hassl-830	35	26	from	from	ADP
hassl-830	35	27	now	now	ADV
hassl-830	35	28	on	on	ADV
hassl-830	35	29	referred	refer	VERB
hassl-830	35	30	to	to	ADP
hassl-830	35	31	as	as	ADP
hassl-830	35	32	esat	esat	PROPN
hassl-830	35	33	)	)	PUNCT
hassl-830	35	34	which	which	PRON
hassl-830	35	35	in	in	ADP
hassl-830	35	36	turn	turn	NOUN
hassl-830	35	37	will	will	AUX
hassl-830	35	38	encourage	encourage	VERB
hassl-830	35	39	service	service	NOUN
hassl-830	35	40	users	user	NOUN
hassl-830	35	41	to	to	PART
hassl-830	35	42	increase	increase	VERB
hassl-830	35	43	electronic	electronic	ADJ
hassl-830	35	44	loyalty	loyalty	NOUN
hassl-830	35	45	(	(	PUNCT
hassl-830	35	46	from	from	ADP
hassl-830	35	47	now	now	ADV
hassl-830	35	48	on	on	ADP
hassl-830	35	49	eloy	eloy	PROPN
hassl-830	35	50	)	)	PUNCT
hassl-830	35	51	.	.	PUNCT
hassl-830	36	1	as	as	SCONJ
hassl-830	36	2	stated	state	VERB
hassl-830	36	3	by	by	ADP
hassl-830	36	4	bukalapak.com	bukalapak.com	X
hassl-830	36	5	ceo	ceo	NOUN
hassl-830	36	6	achmad	achmad	NOUN
hassl-830	36	7	zaky	zaky	PROPN
hassl-830	36	8	,	,	PUNCT
hassl-830	36	9	"	"	PUNCT
hassl-830	36	10	bukalapak	bukalapak	NOUN
hassl-830	36	11	is	be	AUX
hassl-830	36	12	very	very	ADV
hassl-830	36	13	grateful	grateful	ADJ
hassl-830	36	14	because	because	SCONJ
hassl-830	36	15	it	it	PRON
hassl-830	36	16	is	be	AUX
hassl-830	36	17	believed	believe	VERB
hassl-830	36	18	to	to	PART
hassl-830	36	19	be	be	AUX
hassl-830	36	20	the	the	DET
hassl-830	36	21	first	first	ADJ
hassl-830	36	22	choice	choice	NOUN
hassl-830	36	23	for	for	ADP
hassl-830	36	24	people	people	NOUN
hassl-830	36	25	when	when	SCONJ
hassl-830	36	26	shopping	shop	VERB
hassl-830	36	27	online	online	ADV
hassl-830	36	28	.	.	PUNCT
hassl-830	37	1	i	i	PRON
hassl-830	37	2	think	think	VERB
hassl-830	37	3	with	with	ADP
hassl-830	37	4	so	so	ADV
hassl-830	37	5	many	many	ADJ
hassl-830	37	6	innovations	innovation	NOUN
hassl-830	37	7	and	and	CCONJ
hassl-830	37	8	breakthroughs	breakthrough	NOUN
hassl-830	37	9	,	,	PUNCT
hassl-830	37	10	bukalapak	bukalapak	PROPN
hassl-830	37	11	can	can	AUX
hassl-830	37	12	provide	provide	VERB
hassl-830	37	13	the	the	DET
hassl-830	37	14	best	good	ADJ
hassl-830	37	15	service	service	NOUN
hassl-830	37	16	in	in	ADP
hassl-830	37	17	the	the	DET
hassl-830	37	18	midst	midst	NOUN
hassl-830	37	19	of	of	ADP
hassl-830	37	20	shifting	shift	VERB
hassl-830	37	21	and	and	CCONJ
hassl-830	37	22	changing	change	VERB
hassl-830	37	23	markets	market	NOUN
hassl-830	37	24	to	to	ADP
hassl-830	37	25	the	the	DET
hassl-830	37	26	digital	digital	ADJ
hassl-830	37	27	world	world	NOUN
hassl-830	37	28	.	.	PUNCT
hassl-830	37	29	"	"	PUNCT
hassl-830	38	1	the	the	DET
hassl-830	38	2	claim	claim	NOUN
hassl-830	38	3	that	that	SCONJ
hassl-830	38	4	bukalapak.com	bukalapak.com	X
hassl-830	38	5	is	be	AUX
hassl-830	38	6	able	able	ADJ
hassl-830	38	7	to	to	PART
hassl-830	38	8	provide	provide	VERB
hassl-830	38	9	the	the	DET
hassl-830	38	10	best	good	ADJ
hassl-830	38	11	service	service	NOUN
hassl-830	38	12	still	still	ADV
hassl-830	38	13	needs	need	VERB
hassl-830	38	14	to	to	PART
hassl-830	38	15	be	be	AUX
hassl-830	38	16	verified	verify	VERB
hassl-830	38	17	from	from	ADP
hassl-830	38	18	the	the	DET
hassl-830	38	19	consumer	consumer	NOUN
hassl-830	38	20	's	's	PART
hassl-830	38	21	point	point	NOUN
hassl-830	38	22	of	of	ADP
hassl-830	38	23	view	view	NOUN
hassl-830	38	24	.	.	PUNCT
hassl-830	39	1	several	several	ADJ
hassl-830	39	2	studies	study	NOUN
hassl-830	39	3	in	in	ADP
hassl-830	39	4	the	the	DET
hassl-830	39	5	context	context	NOUN
hassl-830	39	6	of	of	ADP
hassl-830	39	7	offline	offline	ADJ
hassl-830	39	8	business	business	NOUN
hassl-830	39	9	confirmed	confirm	VERB
hassl-830	39	10	the	the	DET
hassl-830	39	11	pattern	pattern	NOUN
hassl-830	39	12	of	of	ADP
hassl-830	39	13	mediating	mediate	VERB
hassl-830	39	14	relationships	relationship	NOUN
hassl-830	39	15	between	between	ADP
hassl-830	39	16	service	service	NOUN
hassl-830	39	17	quality	quality	NOUN
hassl-830	39	18	,	,	PUNCT
hassl-830	39	19	satisfaction	satisfaction	NOUN
hassl-830	39	20	,	,	PUNCT
hassl-830	39	21	and	and	CCONJ
hassl-830	39	22	loyalty	loyalty	NOUN
hassl-830	39	23	.	.	PUNCT
hassl-830	40	1	for	for	ADP
hassl-830	40	2	example	example	NOUN
hassl-830	40	3	:	:	PUNCT
hassl-830	40	4	in	in	ADP
hassl-830	40	5	the	the	DET
hassl-830	40	6	case	case	NOUN
hassl-830	40	7	of	of	ADP
hassl-830	40	8	kfc	kfc	PROPN
hassl-830	40	9	,	,	PUNCT
hassl-830	40	10	satisfaction	satisfaction	NOUN
hassl-830	40	11	was	be	AUX
hassl-830	40	12	proven	prove	VERB
hassl-830	40	13	to	to	PART
hassl-830	40	14	mediate	mediate	VERB
hassl-830	40	15	the	the	DET
hassl-830	40	16	effect	effect	NOUN
hassl-830	40	17	of	of	ADP
hassl-830	40	18	service	service	NOUN
hassl-830	40	19	quality	quality	NOUN
hassl-830	40	20	on	on	ADP
hassl-830	40	21	loyalty	loyalty	NOUN
hassl-830	40	22	(	(	PUNCT
hassl-830	40	23	aryani	aryani	NOUN
hassl-830	40	24	and	and	CCONJ
hassl-830	40	25	rosinta	rosinta	NOUN
hassl-830	40	26	,	,	PUNCT
hassl-830	40	27	2010	2010	NUM
hassl-830	40	28	)	)	PUNCT
hassl-830	40	29	;	;	PUNCT
hassl-830	40	30	in	in	ADP
hassl-830	40	31	the	the	DET
hassl-830	40	32	pizza	pizza	NOUN
hassl-830	40	33	hut	hut	NOUN
hassl-830	40	34	case	case	NOUN
hassl-830	40	35	,	,	PUNCT
hassl-830	40	36	the	the	DET
hassl-830	40	37	effect	effect	NOUN
hassl-830	40	38	of	of	ADP
hassl-830	40	39	two	two	NUM
hassl-830	40	40	dimensions	dimension	NOUN
hassl-830	40	41	of	of	ADP
hassl-830	40	42	physical	physical	ADJ
hassl-830	40	43	service	service	NOUN
hassl-830	40	44	quality	quality	NOUN
hassl-830	40	45	and	and	CCONJ
hassl-830	40	46	reliability	reliability	NOUN
hassl-830	40	47	on	on	ADP
hassl-830	40	48	customer	customer	NOUN
hassl-830	40	49	loyalty	loyalty	NOUN
hassl-830	40	50	was	be	AUX
hassl-830	40	51	mediated	mediate	VERB
hassl-830	40	52	by	by	ADP
hassl-830	40	53	customer	customer	NOUN
hassl-830	40	54	satisfaction	satisfaction	NOUN
hassl-830	40	55	(	(	PUNCT
hassl-830	40	56	tjiptaningsih	tjiptaningsih	NOUN
hassl-830	40	57	and	and	CCONJ
hassl-830	40	58	aryani	aryani	PROPN
hassl-830	40	59	,	,	PUNCT
hassl-830	40	60	2014	2014	NUM
hassl-830	40	61	)	)	PUNCT
hassl-830	40	62	;	;	PUNCT
hassl-830	40	63	and	and	CCONJ
hassl-830	40	64	in	in	ADP
hassl-830	40	65	the	the	DET
hassl-830	40	66	case	case	NOUN
hassl-830	40	67	of	of	ADP
hassl-830	40	68	pt	pt	PROPN
hassl-830	40	69	.	.	PROPN
hassl-830	40	70	kai	kai	PROPN
hassl-830	40	71	,	,	PUNCT
hassl-830	40	72	service	service	NOUN
hassl-830	40	73	quality	quality	NOUN
hassl-830	40	74	influences	influence	NOUN
hassl-830	40	75	on	on	ADP
hassl-830	40	76	customer	customer	NOUN
hassl-830	40	77	loyalty	loyalty	NOUN
hassl-830	40	78	was	be	AUX
hassl-830	40	79	also	also	ADV
hassl-830	40	80	mediated	mediate	VERB
hassl-830	40	81	by	by	ADP
hassl-830	40	82	satisfaction	satisfaction	NOUN
hassl-830	40	83	(	(	PUNCT
hassl-830	40	84	wendha	wendha	X
hassl-830	40	85	et	et	PROPN
hassl-830	40	86	al	al	PROPN
hassl-830	40	87	.	.	PROPN
hassl-830	40	88	,	,	PUNCT
hassl-830	40	89	2013	2013	NUM
hassl-830	40	90	)	)	PUNCT
hassl-830	40	91	.	.	PUNCT
hassl-830	41	1	however	however	ADV
hassl-830	41	2	,	,	PUNCT
hassl-830	41	3	satisfaction	satisfaction	NOUN
hassl-830	41	4	mediation	mediation	NOUN
hassl-830	41	5	does	do	AUX
hassl-830	41	6	not	not	PART
hassl-830	41	7	occur	occur	VERB
hassl-830	41	8	when	when	SCONJ
hassl-830	41	9	the	the	DET
hassl-830	41	10	perceived	perceive	VERB
hassl-830	41	11	high	high	ADJ
hassl-830	41	12	switching	switching	NOUN
hassl-830	41	13	cost	cost	NOUN
hassl-830	41	14	are	be	AUX
hassl-830	41	15	included	include	VERB
hassl-830	41	16	in	in	ADP
hassl-830	41	17	the	the	DET
hassl-830	41	18	model	model	NOUN
hassl-830	41	19	(	(	PUNCT
hassl-830	41	20	wibowo	wibowo	PROPN
hassl-830	41	21	,	,	PUNCT
hassl-830	41	22	2016	2016	NUM
hassl-830	41	23	;	;	PUNCT
hassl-830	41	24	wibowo	wibowo	PROPN
hassl-830	41	25	and	and	CCONJ
hassl-830	41	26	widikusyanto	widikusyanto	NOUN
hassl-830	41	27	,	,	PUNCT
hassl-830	41	28	2017	2017	NUM
hassl-830	41	29	)	)	PUNCT
hassl-830	41	30	.	.	PUNCT
hassl-830	42	1	logically	logically	ADV
hassl-830	42	2	,	,	PUNCT
hassl-830	42	3	we	we	PRON
hassl-830	42	4	adopted	adopt	VERB
hassl-830	42	5	the	the	DET
hassl-830	42	6	sequence	sequence	NOUN
hassl-830	42	7	of	of	ADP
hassl-830	42	8	variations	variation	NOUN
hassl-830	42	9	that	that	PRON
hassl-830	42	10	occur	occur	VERB
hassl-830	42	11	in	in	ADP
hassl-830	42	12	the	the	DET
hassl-830	42	13	attributes	attribute	NOUN
hassl-830	42	14	described	describe	VERB
hassl-830	42	15	by	by	ADP
hassl-830	42	16	the	the	DET
hassl-830	42	17	customer	customer	NOUN
hassl-830	42	18	satisfaction	satisfaction	NOUN
hassl-830	42	19	mediation	mediation	NOUN
hassl-830	42	20	test	test	NOUN
hassl-830	42	21	model	model	NOUN
hassl-830	42	22	to	to	PART
hassl-830	42	23	apply	apply	VERB
hassl-830	42	24	them	they	PRON
hassl-830	42	25	to	to	ADP
hassl-830	42	26	the	the	DET
hassl-830	42	27	online	online	ADJ
hassl-830	42	28	context	context	NOUN
hassl-830	42	29	.	.	PUNCT
hassl-830	43	1	unfortunately	unfortunately	ADV
hassl-830	43	2	,	,	PUNCT
hassl-830	43	3	the	the	DET
hassl-830	43	4	abundance	abundance	NOUN
hassl-830	43	5	of	of	ADP
hassl-830	43	6	empirical	empirical	ADJ
hassl-830	43	7	research	research	NOUN
hassl-830	43	8	in	in	ADP
hassl-830	43	9	the	the	DET
hassl-830	43	10	context	context	NOUN
hassl-830	43	11	of	of	ADP
hassl-830	43	12	offline	offline	ADJ
hassl-830	43	13	business	business	NOUN
hassl-830	43	14	,	,	PUNCT
hassl-830	43	15	especially	especially	ADV
hassl-830	43	16	in	in	ADP
hassl-830	43	17	mediation	mediation	NOUN
hassl-830	43	18	tests	test	NOUN
hassl-830	43	19	,	,	PUNCT
hassl-830	43	20	has	have	AUX
hassl-830	43	21	not	not	PART
hassl-830	43	22	been	be	AUX
hassl-830	43	23	directly	directly	ADV
hassl-830	43	24	proportional	proportional	ADJ
hassl-830	43	25	to	to	PART
hassl-830	43	26	research	research	VERB
hassl-830	43	27	in	in	ADP
hassl-830	43	28	the	the	DET
hassl-830	43	29	context	context	NOUN
hassl-830	43	30	of	of	ADP
hassl-830	43	31	online	online	ADJ
hassl-830	43	32	business	business	NOUN
hassl-830	43	33	.	.	PUNCT
hassl-830	44	1	we	we	PRON
hassl-830	44	2	tried	try	VERB
hassl-830	44	3	to	to	PART
hassl-830	44	4	solve	solve	VERB
hassl-830	44	5	this	this	DET
hassl-830	44	6	problem	problem	NOUN
hassl-830	44	7	with	with	ADP
hassl-830	44	8	the	the	DET
hassl-830	44	9	bukalapak.com	bukalapak.com	X
hassl-830	44	10	case	case	NOUN
hassl-830	44	11	and	and	CCONJ
hassl-830	44	12	then	then	ADV
hassl-830	44	13	tested	test	VERB
hassl-830	44	14	the	the	DET
hassl-830	44	15	mediating	mediate	VERB
hassl-830	44	16	effect	effect	NOUN
hassl-830	44	17	in	in	ADP
hassl-830	44	18	the	the	DET
hassl-830	44	19	dimensions	dimension	NOUN
hassl-830	44	20	to	to	PART
hassl-830	44	21	provide	provide	VERB
hassl-830	44	22	a	a	DET
hassl-830	44	23	more	more	ADV
hassl-830	44	24	plausible	plausible	ADJ
hassl-830	44	25	explanation	explanation	NOUN
hassl-830	44	26	2	2	NUM
hassl-830	44	27	.	.	PUNCT
hassl-830	45	1	literature	literature	NOUN
hassl-830	45	2	reviews	review	VERB
hassl-830	45	3	2.1	2.1	NUM
hassl-830	45	4	.	.	PUNCT
hassl-830	46	1	e	e	X
hassl-830	46	2	-	-	NOUN
hassl-830	46	3	service	service	NOUN
hassl-830	46	4	quality	quality	NOUN
hassl-830	46	5	and	and	CCONJ
hassl-830	46	6	it	it	PRON
hassl-830	46	7	’s	’	VERB
hassl-830	46	8	dimensions	dimension	NOUN
hassl-830	46	9	while	while	SCONJ
hassl-830	46	10	the	the	DET
hassl-830	46	11	quality	quality	NOUN
hassl-830	46	12	of	of	ADP
hassl-830	46	13	service	service	NOUN
hassl-830	46	14	in	in	ADP
hassl-830	46	15	conventional	conventional	ADJ
hassl-830	46	16	business	business	NOUN
hassl-830	46	17	focuses	focus	VERB
hassl-830	46	18	on	on	ADP
hassl-830	46	19	the	the	DET
hassl-830	46	20	human	human	ADJ
hassl-830	46	21	aspect	aspect	NOUN
hassl-830	46	22	,	,	PUNCT
hassl-830	46	23	the	the	DET
hassl-830	46	24	quality	quality	NOUN
hassl-830	46	25	of	of	ADP
hassl-830	46	26	service	service	NOUN
hassl-830	46	27	in	in	ADP
hassl-830	46	28	ecommerce	ecommerce	PROPN
hassl-830	46	29	(	(	PUNCT
hassl-830	46	30	esq	esq	PROPN
hassl-830	46	31	)	)	PUNCT
hassl-830	46	32	is	be	AUX
hassl-830	46	33	more	more	ADV
hassl-830	46	34	focused	focused	ADJ
hassl-830	46	35	on	on	ADP
hassl-830	46	36	the	the	DET
hassl-830	46	37	website	website	NOUN
hassl-830	46	38	as	as	ADP
hassl-830	46	39	a	a	DET
hassl-830	46	40	front	front	ADJ
hassl-830	46	41	-	-	PUNCT
hassl-830	46	42	line	line	NOUN
hassl-830	46	43	employee	employee	NOUN
hassl-830	46	44	of	of	ADP
hassl-830	46	45	the	the	DET
hassl-830	46	46	company	company	NOUN
hassl-830	46	47	that	that	PRON
hassl-830	46	48	directly	directly	ADV
hassl-830	46	49	interact	interact	VERB
hassl-830	46	50	to	to	ADP
hassl-830	46	51	its	its	PRON
hassl-830	46	52	customers	customer	NOUN
hassl-830	46	53	.	.	PUNCT
hassl-830	47	1	this	this	DET
hassl-830	47	2	fact	fact	NOUN
hassl-830	47	3	evoked	evoke	VERB
hassl-830	47	4	the	the	DET
hassl-830	47	5	topic	topic	NOUN
hassl-830	47	6	of	of	ADP
hassl-830	47	7	esq	esq	PROPN
hassl-830	47	8	measurement	measurement	PROPN
hassl-830	47	9	that	that	PRON
hassl-830	47	10	became	become	VERB
hassl-830	47	11	a	a	DET
hassl-830	47	12	topic	topic	NOUN
hassl-830	47	13	in	in	ADP
hassl-830	47	14	the	the	DET
hassl-830	47	15	2000	2000	NUM
hassl-830	47	16	's	's	PART
hassl-830	47	17	.	.	PUNCT
hassl-830	48	1	many	many	ADJ
hassl-830	48	2	scales	scale	NOUN
hassl-830	48	3	have	have	AUX
hassl-830	48	4	been	be	AUX
hassl-830	48	5	developed	develop	VERB
hassl-830	48	6	by	by	ADP
hassl-830	48	7	researchers	researcher	NOUN
hassl-830	48	8	to	to	PART
hassl-830	48	9	measure	measure	VERB
hassl-830	48	10	esq	esq	PROPN
hassl-830	48	11	and	and	CCONJ
hassl-830	48	12	are	be	AUX
hassl-830	48	13	given	give	VERB
hassl-830	48	14	different	different	ADJ
hassl-830	48	15	names	name	NOUN
hassl-830	48	16	such	such	ADJ
hassl-830	48	17	as	as	ADP
hassl-830	48	18	es	es	NOUN
hassl-830	48	19	-	-	PUNCT
hassl-830	48	20	qual	qual	ADJ
hassl-830	48	21	and	and	CCONJ
hassl-830	48	22	e	e	NOUN
hassl-830	48	23	-	-	NOUN
hassl-830	48	24	recs	recs	ADJ
hassl-830	48	25	-	-	PUNCT
hassl-830	48	26	qual	qual	ADJ
hassl-830	48	27	(	(	PUNCT
hassl-830	48	28	parasuraman	parasuraman	NOUN
hassl-830	48	29	et	et	PROPN
hassl-830	48	30	al	al	PROPN
hassl-830	48	31	.	.	PROPN
hassl-830	48	32	,	,	PUNCT
hassl-830	48	33	2005	2005	NUM
hassl-830	48	34	)	)	PUNCT
hassl-830	48	35	webqual	webqual	ADJ
hassl-830	48	36	™	™	PROPN
hassl-830	48	37	(	(	PUNCT
hassl-830	48	38	loiacono	loiacono	NOUN
hassl-830	48	39	et	et	PROPN
hassl-830	48	40	al	al	PROPN
hassl-830	48	41	.	.	PROPN
hassl-830	48	42	,	,	PUNCT
hassl-830	48	43	2002	2002	NUM
hassl-830	48	44	)	)	PUNCT
hassl-830	48	45	sitequal	sitequal	ADJ
hassl-830	48	46	(	(	PUNCT
hassl-830	48	47	yoo	yoo	PROPN
hassl-830	48	48	and	and	CCONJ
hassl-830	48	49	donthu	donthu	PROPN
hassl-830	48	50	,	,	PUNCT
hassl-830	48	51	2001	2001	NUM
hassl-830	48	52	)	)	PUNCT
hassl-830	48	53	etailq	etailq	PROPN
hassl-830	48	54	(	(	PUNCT
hassl-830	48	55	wolfinbarger	wolfinbarger	NOUN
hassl-830	48	56	and	and	CCONJ
hassl-830	48	57	gilly	gilly	ADV
hassl-830	48	58	,	,	PUNCT
hassl-830	48	59	2003	2003	NUM
hassl-830	48	60	)	)	PUNCT
hassl-830	48	61	.	.	PUNCT
hassl-830	49	1	these	these	DET
hassl-830	49	2	scales	scale	NOUN
hassl-830	49	3	developed	develop	VERB
hassl-830	49	4	through	through	ADP
hassl-830	49	5	the	the	DET
hassl-830	49	6	researcher	researcher	NOUN
hassl-830	49	7	's	's	PART
hassl-830	49	8	point	point	NOUN
hassl-830	49	9	of	of	ADP
hassl-830	49	10	view	view	NOUN
hassl-830	49	11	based	base	VERB
hassl-830	49	12	on	on	ADP
hassl-830	49	13	respondent	respondent	NOUN
hassl-830	49	14	responses	response	NOUN
hassl-830	49	15	,	,	PUNCT
hassl-830	49	16	differ	differ	VERB
hassl-830	49	17	in	in	ADP
hassl-830	49	18	context	context	NOUN
hassl-830	49	19	and	and	CCONJ
hassl-830	49	20	emphasis	emphasis	NOUN
hassl-830	49	21	.	.	PUNCT
hassl-830	50	1	the	the	DET
hassl-830	50	2	five	five	NUM
hassl-830	50	3	scales	scale	NOUN
hassl-830	50	4	are	be	AUX
hassl-830	50	5	multidimensional	multidimensional	ADJ
hassl-830	50	6	and	and	CCONJ
hassl-830	50	7	are	be	AUX
hassl-830	50	8	summarized	summarize	VERB
hassl-830	50	9	as	as	SCONJ
hassl-830	50	10	follows	follow	VERB
hassl-830	50	11	:	:	PUNCT
hassl-830	50	12	table-1	table-1	NUM
hassl-830	50	13	.	.	PUNCT
hassl-830	51	1	e	e	X
hassl-830	51	2	-	-	NOUN
hassl-830	51	3	service	service	ADJ
hassl-830	51	4	quality	quality	NOUN
hassl-830	51	5	scales	scale	NOUN
hassl-830	51	6	.	.	PUNCT
hassl-830	52	1	no	no	INTJ
hassl-830	52	2	.	.	PUNCT
hassl-830	53	1	sitequal	sitequal	ADJ
hassl-830	53	2	webqual	webqual	PROPN
hassl-830	53	3	etailq	etailq	PROPN
hassl-830	53	4	e	e	PROPN
hassl-830	53	5	-	-	PROPN
hassl-830	53	6	s	s	ADP
hassl-830	53	7	-	-	PUNCT
hassl-830	53	8	qual	qual	ADJ
hassl-830	53	9	e	e	NOUN
hassl-830	53	10	-	-	NOUN
hassl-830	53	11	recs	recs	ADJ
hassl-830	53	12	-	-	PUNCT
hassl-830	53	13	qual	qual	ADJ
hassl-830	53	14	(	(	PUNCT
hassl-830	53	15	2001	2001	NUM
hassl-830	53	16	)	)	PUNCT
hassl-830	53	17	(	(	PUNCT
hassl-830	53	18	2002	2002	NUM
hassl-830	53	19	)	)	PUNCT
hassl-830	53	20	(	(	PUNCT
hassl-830	53	21	2003	2003	NUM
hassl-830	53	22	)	)	PUNCT
hassl-830	53	23	(	(	PUNCT
hassl-830	53	24	2005	2005	NUM
hassl-830	53	25	)	)	PUNCT
hassl-830	53	26	(	(	PUNCT
hassl-830	53	27	2005	2005	NUM
hassl-830	53	28	)	)	PUNCT
hassl-830	53	29	1	1	NUM
hassl-830	53	30	ease	ease	NOUN
hassl-830	53	31	of	of	ADP
hassl-830	53	32	use	use	NOUN
hassl-830	53	33	useful	useful	ADJ
hassl-830	53	34	fulfillment	fulfillment	NOUN
hassl-830	53	35	/	/	SYM
hassl-830	53	36	reliability	reliability	NOUN
hassl-830	53	37	efficiency	efficiency	NOUN
hassl-830	53	38	responsiveness	responsiveness	NOUN
hassl-830	53	39	2	2	NUM
hassl-830	53	40	aesthetic	aesthetic	ADJ
hassl-830	53	41	design	design	NOUN
hassl-830	53	42	ease	ease	NOUN
hassl-830	53	43	of	of	ADP
hassl-830	53	44	use	use	NOUN
hassl-830	53	45	website	website	NOUN
hassl-830	53	46	design	design	NOUN
hassl-830	53	47	system	system	NOUN
hassl-830	53	48	availability	availability	NOUN
hassl-830	53	49	compensation	compensation	NOUN
hassl-830	53	50	3	3	NUM
hassl-830	53	51	processing	processing	NOUN
hassl-830	53	52	speed	speed	NOUN
hassl-830	53	53	entertainment	entertainment	NOUN
hassl-830	53	54	privacy/	privacy/	NUM
hassl-830	53	55	security	security	NOUN
hassl-830	53	56	fulfillment	fulfillment	NOUN
hassl-830	53	57	contact	contact	NOUN
hassl-830	53	58	4	4	NUM
hassl-830	53	59	security	security	NOUN
hassl-830	53	60	complimentary	complimentary	ADJ
hassl-830	53	61	relationship	relationship	NOUN
hassl-830	53	62	customer	customer	NOUN
hassl-830	53	63	service	service	NOUN
hassl-830	53	64	privacy	privacy	NOUN
hassl-830	53	65	humanities	humanity	NOUN
hassl-830	53	66	and	and	CCONJ
hassl-830	53	67	social	social	ADJ
hassl-830	53	68	sciences	science	NOUN
hassl-830	53	69	letters	letter	NOUN
hassl-830	53	70	,	,	PUNCT
hassl-830	53	71	2019	2019	NUM
hassl-830	53	72	,	,	PUNCT
hassl-830	53	73	7(4	7(4	NUM
hassl-830	53	74	):	):	PUNCT
hassl-830	53	75	199	199	NUM
hassl-830	53	76	-	-	SYM
hassl-830	53	77	208	208	NUM
hassl-830	53	78	201	201	NUM
hassl-830	53	79	©	©	PROPN
hassl-830	53	80	2019	2019	NUM
hassl-830	53	81	conscientia	conscientia	PROPN
hassl-830	53	82	beam	beam	PROPN
hassl-830	53	83	.	.	PUNCT
hassl-830	54	1	all	all	DET
hassl-830	54	2	rights	right	NOUN
hassl-830	54	3	reserved	reserve	VERB
hassl-830	54	4	.	.	PUNCT
hassl-830	55	1	table	table	NOUN
hassl-830	55	2	1	1	NUM
hassl-830	55	3	shows	show	VERB
hassl-830	55	4	there	there	PRON
hassl-830	55	5	were	be	VERB
hassl-830	55	6	five	five	NUM
hassl-830	55	7	esq	esq	PROPN
hassl-830	55	8	scales	scale	NOUN
hassl-830	55	9	developed	develop	VERB
hassl-830	55	10	.	.	PUNCT
hassl-830	56	1	e	e	X
hassl-830	56	2	-	-	PUNCT
hassl-830	56	3	s	s	X
hassl-830	56	4	-	-	PUNCT
hassl-830	56	5	qual	qual	ADJ
hassl-830	56	6	is	be	AUX
hassl-830	56	7	the	the	DET
hassl-830	56	8	most	most	ADV
hassl-830	56	9	widely	widely	ADV
hassl-830	56	10	used	use	VERB
hassl-830	56	11	for	for	ADP
hassl-830	56	12	measuring	measure	VERB
hassl-830	56	13	the	the	DET
hassl-830	56	14	quality	quality	NOUN
hassl-830	56	15	of	of	ADP
hassl-830	56	16	the	the	DET
hassl-830	56	17	business	business	NOUN
hassl-830	56	18	to	to	ADP
hassl-830	56	19	consumer	consumer	NOUN
hassl-830	56	20	site	site	NOUN
hassl-830	56	21	because	because	SCONJ
hassl-830	56	22	of	of	ADP
hassl-830	56	23	the	the	DET
hassl-830	56	24	e	e	PROPN
hassl-830	56	25	-	-	ADJ
hassl-830	56	26	s	s	ADP
hassl-830	56	27	-	-	PUNCT
hassl-830	56	28	qual	qual	ADJ
hassl-830	56	29	steps	step	NOUN
hassl-830	56	30	throughout	throughout	ADP
hassl-830	56	31	the	the	DET
hassl-830	56	32	full	full	ADJ
hassl-830	56	33	customer	customer	NOUN
hassl-830	56	34	shopping	shopping	NOUN
hassl-830	56	35	experience	experience	NOUN
hassl-830	56	36	in	in	ADP
hassl-830	56	37	the	the	DET
hassl-830	56	38	online	online	ADJ
hassl-830	56	39	purchasing	purchasing	NOUN
hassl-830	56	40	process	process	NOUN
hassl-830	56	41	,	,	PUNCT
hassl-830	56	42	taking	take	VERB
hassl-830	56	43	into	into	ADP
hassl-830	56	44	account	account	NOUN
hassl-830	56	45	the	the	DET
hassl-830	56	46	preand	preand	NOUN
hassl-830	56	47	post	post	ADJ
hassl-830	56	48	-	-	ADJ
hassl-830	56	49	site	site	ADJ
hassl-830	56	50	stages	stage	NOUN
hassl-830	56	51	of	of	ADP
hassl-830	56	52	the	the	DET
hassl-830	56	53	process	process	NOUN
hassl-830	56	54	.	.	PUNCT
hassl-830	57	1	the	the	DET
hassl-830	57	2	use	use	NOUN
hassl-830	57	3	of	of	ADP
hassl-830	57	4	e	e	NOUN
hassl-830	57	5	-	-	ADJ
hassl-830	57	6	s	s	ADP
hassl-830	57	7	-	-	PUNCT
hassl-830	57	8	qual	qual	ADJ
hassl-830	57	9	instruments	instrument	NOUN
hassl-830	57	10	in	in	ADP
hassl-830	57	11	measuring	measure	VERB
hassl-830	57	12	the	the	DET
hassl-830	57	13	quality	quality	NOUN
hassl-830	57	14	of	of	ADP
hassl-830	57	15	the	the	DET
hassl-830	57	16	business	business	NOUN
hassl-830	57	17	to	to	ADP
hassl-830	57	18	consumer	consumer	NOUN
hassl-830	57	19	site	site	NOUN
hassl-830	57	20	(	(	PUNCT
hassl-830	57	21	from	from	ADP
hassl-830	57	22	now	now	ADV
hassl-830	57	23	on	on	ADP
hassl-830	57	24	b2c	b2c	NOUN
hassl-830	57	25	)	)	PUNCT
hassl-830	57	26	indicates	indicate	VERB
hassl-830	57	27	that	that	SCONJ
hassl-830	57	28	the	the	DET
hassl-830	57	29	instrument	instrument	NOUN
hassl-830	57	30	is	be	AUX
hassl-830	57	31	reliable	reliable	ADJ
hassl-830	57	32	in	in	ADP
hassl-830	57	33	predicting	predict	VERB
hassl-830	57	34	how	how	SCONJ
hassl-830	57	35	online	online	ADJ
hassl-830	57	36	buyers	buyer	NOUN
hassl-830	57	37	evaluate	evaluate	VERB
hassl-830	57	38	the	the	DET
hassl-830	57	39	quality	quality	NOUN
hassl-830	57	40	of	of	ADP
hassl-830	57	41	online	online	ADJ
hassl-830	57	42	retailers	retailer	NOUN
hassl-830	57	43	'	'	PART
hassl-830	57	44	services	service	NOUN
hassl-830	57	45	.	.	PUNCT
hassl-830	58	1	accordingly	accordingly	ADV
hassl-830	58	2	,	,	PUNCT
hassl-830	58	3	other	other	ADJ
hassl-830	58	4	esq	esq	PROPN
hassl-830	58	5	dimensions	dimension	NOUN
hassl-830	58	6	should	should	AUX
hassl-830	58	7	be	be	AUX
hassl-830	58	8	considered	consider	VERB
hassl-830	58	9	because	because	SCONJ
hassl-830	58	10	,	,	PUNCT
hassl-830	58	11	in	in	ADP
hassl-830	58	12	the	the	DET
hassl-830	58	13	process	process	NOUN
hassl-830	58	14	of	of	ADP
hassl-830	58	15	e	e	NOUN
hassl-830	58	16	-	-	ADJ
hassl-830	58	17	shoping	shoping	ADJ
hassl-830	58	18	,	,	PUNCT
hassl-830	58	19	online	online	ADJ
hassl-830	58	20	shoppers	shopper	NOUN
hassl-830	58	21	want	want	VERB
hassl-830	58	22	innovative	innovative	ADJ
hassl-830	58	23	and	and	CCONJ
hassl-830	58	24	visually	visually	ADV
hassl-830	58	25	appealing	appealing	ADJ
hassl-830	58	26	websites	website	NOUN
hassl-830	58	27	,	,	PUNCT
hassl-830	58	28	as	as	ADV
hassl-830	58	29	well	well	ADV
hassl-830	58	30	as	as	ADP
hassl-830	58	31	well	well	ADV
hassl-830	58	32	-	-	PUNCT
hassl-830	58	33	organized	organize	VERB
hassl-830	58	34	user	user	NOUN
hassl-830	58	35	interfaces	interface	NOUN
hassl-830	58	36	.	.	PUNCT
hassl-830	59	1	thus	thus	ADV
hassl-830	59	2	,	,	PUNCT
hassl-830	59	3	the	the	DET
hassl-830	59	4	quality	quality	NOUN
hassl-830	59	5	of	of	ADP
hassl-830	59	6	website	website	NOUN
hassl-830	59	7	design	design	NOUN
hassl-830	59	8	is	be	AUX
hassl-830	59	9	important	important	ADJ
hassl-830	59	10	,	,	PUNCT
hassl-830	59	11	and	and	CCONJ
hassl-830	59	12	it	it	PRON
hassl-830	59	13	is	be	AUX
hassl-830	59	14	a	a	DET
hassl-830	59	15	strong	strong	ADJ
hassl-830	59	16	predictor	predictor	NOUN
hassl-830	59	17	of	of	ADP
hassl-830	59	18	customer	customer	NOUN
hassl-830	59	19	ratings	rating	NOUN
hassl-830	59	20	,	,	PUNCT
hassl-830	59	21	satisfaction	satisfaction	NOUN
hassl-830	59	22	,	,	PUNCT
hassl-830	59	23	and	and	CCONJ
hassl-830	59	24	loyalty	loyalty	NOUN
hassl-830	59	25	in	in	ADP
hassl-830	59	26	b2c	b2c	PROPN
hassl-830	59	27	e	e	NOUN
hassl-830	59	28	-	-	NOUN
hassl-830	59	29	commerce	commerce	NOUN
hassl-830	59	30	(	(	PUNCT
hassl-830	59	31	wolfinbarger	wolfinbarger	NOUN
hassl-830	59	32	and	and	CCONJ
hassl-830	59	33	gilly	gilly	ADV
hassl-830	59	34	,	,	PUNCT
hassl-830	59	35	2003	2003	NUM
hassl-830	59	36	)	)	PUNCT
hassl-830	59	37	.	.	PUNCT
hassl-830	60	1	there	there	PRON
hassl-830	60	2	are	be	VERB
hassl-830	60	3	two	two	NUM
hassl-830	60	4	opinions	opinion	NOUN
hassl-830	60	5	regarding	regard	VERB
hassl-830	60	6	trust	trust	NOUN
hassl-830	60	7	variables	variable	NOUN
hassl-830	60	8	.	.	PUNCT
hassl-830	61	1	some	some	DET
hassl-830	61	2	researchers	researcher	NOUN
hassl-830	61	3	treat	treat	VERB
hassl-830	61	4	trust	trust	NOUN
hassl-830	61	5	as	as	ADP
hassl-830	61	6	a	a	DET
hassl-830	61	7	different	different	ADJ
hassl-830	61	8	variable	variable	NOUN
hassl-830	61	9	from	from	ADP
hassl-830	61	10	esq	esq	PROPN
hassl-830	61	11	.	.	PUNCT
hassl-830	62	1	however	however	ADV
hassl-830	62	2	,	,	PUNCT
hassl-830	62	3	according	accord	VERB
hassl-830	62	4	to	to	ADP
hassl-830	62	5	bukhari	bukhari	PROPN
hassl-830	62	6	et	et	PROPN
hassl-830	62	7	al	al	PROPN
hassl-830	62	8	.	.	PROPN
hassl-830	62	9	(	(	PUNCT
hassl-830	62	10	2013	2013	NUM
hassl-830	62	11	)	)	PUNCT
hassl-830	62	12	although	although	SCONJ
hassl-830	62	13	privacy	privacy	NOUN
hassl-830	62	14	and	and	CCONJ
hassl-830	62	15	trust	trust	NOUN
hassl-830	62	16	may	may	AUX
hassl-830	62	17	not	not	PART
hassl-830	62	18	always	always	ADV
hassl-830	62	19	have	have	VERB
hassl-830	62	20	the	the	DET
hassl-830	62	21	same	same	ADJ
hassl-830	62	22	definition	definition	NOUN
hassl-830	62	23	,	,	PUNCT
hassl-830	62	24	in	in	ADP
hassl-830	62	25	many	many	ADJ
hassl-830	62	26	cases	case	NOUN
hassl-830	62	27	it	it	PRON
hassl-830	62	28	shows	show	VERB
hassl-830	62	29	similar	similar	ADJ
hassl-830	62	30	ideas	idea	NOUN
hassl-830	62	31	in	in	ADP
hassl-830	62	32	different	different	ADJ
hassl-830	62	33	fields	field	NOUN
hassl-830	62	34	or	or	CCONJ
hassl-830	62	35	contexts	contexts	NOUN
hassl-830	62	36	.	.	PUNCT
hassl-830	63	1	therefore	therefore	ADV
hassl-830	63	2	,	,	PUNCT
hassl-830	63	3	trust	trust	NOUN
hassl-830	63	4	should	should	AUX
hassl-830	63	5	be	be	AUX
hassl-830	63	6	incorporated	incorporate	VERB
hassl-830	63	7	into	into	ADP
hassl-830	63	8	the	the	DET
hassl-830	63	9	esq	esq	PROPN
hassl-830	63	10	instrument	instrument	NOUN
hassl-830	63	11	to	to	PART
hassl-830	63	12	determine	determine	VERB
hassl-830	63	13	the	the	DET
hassl-830	63	14	quality	quality	NOUN
hassl-830	63	15	of	of	ADP
hassl-830	63	16	a	a	DET
hassl-830	63	17	website	website	NOUN
hassl-830	63	18	.	.	PUNCT
hassl-830	64	1	considering	consider	VERB
hassl-830	64	2	the	the	DET
hassl-830	64	3	characteristics	characteristic	NOUN
hassl-830	64	4	of	of	ADP
hassl-830	64	5	bukalapak.com	bukalapak.com	X
hassl-830	64	6	engaging	engage	VERB
hassl-830	64	7	in	in	ADP
hassl-830	64	8	online	online	ADJ
hassl-830	64	9	retailing	retailing	NOUN
hassl-830	64	10	and	and	CCONJ
hassl-830	64	11	looking	look	VERB
hassl-830	64	12	at	at	ADP
hassl-830	64	13	the	the	DET
hassl-830	64	14	advantages	advantage	NOUN
hassl-830	64	15	and	and	CCONJ
hassl-830	64	16	disadvantages	disadvantage	NOUN
hassl-830	64	17	of	of	ADP
hassl-830	64	18	each	each	DET
hassl-830	64	19	scale	scale	NOUN
hassl-830	64	20	in	in	ADP
hassl-830	64	21	general	general	ADJ
hassl-830	64	22	,	,	PUNCT
hassl-830	64	23	the	the	DET
hassl-830	64	24	efficiency	efficiency	NOUN
hassl-830	64	25	,	,	PUNCT
hassl-830	64	26	responsiveness	responsiveness	NOUN
hassl-830	64	27	,	,	PUNCT
hassl-830	64	28	compensation	compensation	NOUN
hassl-830	64	29	and	and	CCONJ
hassl-830	64	30	es	es	ADJ
hassl-830	64	31	-	-	PUNCT
hassl-830	64	32	qual	qual	ADJ
hassl-830	64	33	contacts	contact	NOUN
hassl-830	64	34	,	,	PUNCT
hassl-830	64	35	fulfillment	fulfillment	NOUN
hassl-830	64	36	,	,	PUNCT
hassl-830	64	37	privacy	privacy	NOUN
hassl-830	64	38	and	and	CCONJ
hassl-830	64	39	web	web	NOUN
hassl-830	64	40	design	design	NOUN
hassl-830	64	41	of	of	ADP
hassl-830	64	42	e	e	NOUN
hassl-830	64	43	-	-	NOUN
hassl-830	64	44	tailq	tailq	PROPN
hassl-830	64	45	and	and	CCONJ
hassl-830	64	46	trust	trust	PROPN
hassl-830	64	47	,	,	PUNCT
hassl-830	64	48	(	(	PUNCT
hassl-830	64	49	bukhari	bukhari	PROPN
hassl-830	64	50	et	et	PROPN
hassl-830	64	51	al	al	PROPN
hassl-830	64	52	.	.	PROPN
hassl-830	64	53	,	,	PUNCT
hassl-830	64	54	2012	2012	NUM
hassl-830	64	55	)	)	PUNCT
hassl-830	64	56	it	it	PRON
hassl-830	64	57	is	be	AUX
hassl-830	64	58	proposed	propose	VERB
hassl-830	64	59	to	to	PART
hassl-830	64	60	specify	specify	VERB
hassl-830	64	61	esq	esq	PROPN
hassl-830	64	62	for	for	ADP
hassl-830	64	63	online	online	ADJ
hassl-830	64	64	retailers	retailer	NOUN
hassl-830	64	65	such	such	ADJ
hassl-830	64	66	as	as	ADP
hassl-830	64	67	bukalapak.com	bukalapak.com	X
hassl-830	64	68	.	.	X
hassl-830	64	69	2.2	2.2	NUM
hassl-830	64	70	.	.	PUNCT
hassl-830	65	1	e	e	X
hassl-830	65	2	-	-	NOUN
hassl-830	65	3	satisfaction	satisfaction	NOUN
hassl-830	65	4	effects	effect	NOUN
hassl-830	65	5	on	on	ADP
hassl-830	65	6	e	e	NOUN
hassl-830	65	7	-	-	NOUN
hassl-830	65	8	loyalty	loyalty	NOUN
hassl-830	65	9	in	in	ADP
hassl-830	65	10	the	the	DET
hassl-830	65	11	b2c	b2c	ADJ
hassl-830	65	12	electronics	electronic	NOUN
hassl-830	65	13	market	market	NOUN
hassl-830	65	14	,	,	PUNCT
hassl-830	65	15	the	the	DET
hassl-830	65	16	importance	importance	NOUN
hassl-830	65	17	of	of	ADP
hassl-830	65	18	maintaining	maintain	VERB
hassl-830	65	19	eloy	eloy	PROPN
hassl-830	65	20	with	with	ADP
hassl-830	65	21	online	online	ADJ
hassl-830	65	22	buyers	buyer	NOUN
hassl-830	65	23	has	have	AUX
hassl-830	65	24	been	be	AUX
hassl-830	65	25	emphasized	emphasize	VERB
hassl-830	65	26	by	by	ADP
hassl-830	65	27	most	most	ADJ
hassl-830	65	28	previous	previous	ADJ
hassl-830	65	29	researchers	researcher	NOUN
hassl-830	65	30	to	to	PART
hassl-830	65	31	ensure	ensure	VERB
hassl-830	65	32	profitable	profitable	ADJ
hassl-830	65	33	customer	customer	NOUN
hassl-830	65	34	relationships	relationship	NOUN
hassl-830	65	35	.	.	PUNCT
hassl-830	66	1	in	in	ADP
hassl-830	66	2	marketing	marketing	NOUN
hassl-830	66	3	,	,	PUNCT
hassl-830	66	4	eloy	eloy	PROPN
hassl-830	66	5	plays	play	VERB
hassl-830	66	6	a	a	DET
hassl-830	66	7	vital	vital	ADJ
hassl-830	66	8	role	role	NOUN
hassl-830	66	9	because	because	SCONJ
hassl-830	66	10	the	the	DET
hassl-830	66	11	cost	cost	NOUN
hassl-830	66	12	of	of	ADP
hassl-830	66	13	acquiring	acquire	VERB
hassl-830	66	14	new	new	ADJ
hassl-830	66	15	customers	customer	NOUN
hassl-830	66	16	is	be	AUX
hassl-830	66	17	noticeably	noticeably	ADV
hassl-830	66	18	higher	high	ADJ
hassl-830	66	19	than	than	ADP
hassl-830	66	20	the	the	DET
hassl-830	66	21	cost	cost	NOUN
hassl-830	66	22	of	of	ADP
hassl-830	66	23	maintaining	maintain	VERB
hassl-830	66	24	existing	exist	VERB
hassl-830	66	25	ones	one	NOUN
hassl-830	66	26	(	(	PUNCT
hassl-830	66	27	reichheld	reichheld	NOUN
hassl-830	66	28	and	and	CCONJ
hassl-830	66	29	schefter	schefter	NOUN
hassl-830	66	30	,	,	PUNCT
hassl-830	66	31	2000	2000	NUM
hassl-830	66	32	)	)	PUNCT
hassl-830	66	33	.	.	PUNCT
hassl-830	67	1	measuring	measure	VERB
hassl-830	67	2	online	online	ADJ
hassl-830	67	3	buyers	buyer	NOUN
hassl-830	67	4	’	'	PUNCT
hassl-830	67	5	eloy	eloy	PROPN
hassl-830	67	6	in	in	ADP
hassl-830	67	7	b2c	b2c	PROPN
hassl-830	67	8	e	e	NOUN
hassl-830	67	9	-	-	NOUN
hassl-830	67	10	commerce	commerce	NOUN
hassl-830	67	11	should	should	AUX
hassl-830	67	12	include	include	VERB
hassl-830	67	13	'	'	PUNCT
hassl-830	67	14	the	the	DET
hassl-830	67	15	first	first	ADJ
hassl-830	67	16	choice	choice	NOUN
hassl-830	67	17	in	in	ADP
hassl-830	67	18	using	use	VERB
hassl-830	67	19	the	the	DET
hassl-830	67	20	website	website	NOUN
hassl-830	67	21	,	,	PUNCT
hassl-830	67	22	positive	positive	ADJ
hassl-830	67	23	comments	comment	NOUN
hassl-830	67	24	,	,	PUNCT
hassl-830	67	25	encouraging	encourage	VERB
hassl-830	67	26	someone	someone	PRON
hassl-830	67	27	to	to	PART
hassl-830	67	28	browse	browse	VERB
hassl-830	67	29	the	the	DET
hassl-830	67	30	website	website	NOUN
hassl-830	67	31	,	,	PUNCT
hassl-830	67	32	liking	like	VERB
hassl-830	67	33	to	to	PART
hassl-830	67	34	use	use	VERB
hassl-830	67	35	the	the	DET
hassl-830	67	36	website	website	NOUN
hassl-830	67	37	,	,	PUNCT
hassl-830	67	38	recommendations	recommendation	NOUN
hassl-830	67	39	to	to	ADP
hassl-830	67	40	others	other	NOUN
hassl-830	67	41	,	,	PUNCT
hassl-830	67	42	buying	buy	VERB
hassl-830	67	43	intentions	intention	NOUN
hassl-830	67	44	,	,	PUNCT
hassl-830	67	45	caring	care	VERB
hassl-830	67	46	about	about	ADP
hassl-830	67	47	the	the	DET
hassl-830	67	48	best	good	ADJ
hassl-830	67	49	websites	website	NOUN
hassl-830	67	50	and	and	CCONJ
hassl-830	67	51	retail	retail	ADJ
hassl-830	67	52	sites	site	NOUN
hassl-830	67	53	(	(	PUNCT
hassl-830	67	54	yanmie	yanmie	NOUN
hassl-830	67	55	and	and	CCONJ
hassl-830	67	56	ching	ching	PROPN
hassl-830	67	57	,	,	PUNCT
hassl-830	67	58	2012	2012	NUM
hassl-830	67	59	)	)	PUNCT
hassl-830	67	60	.	.	PUNCT
hassl-830	68	1	in	in	ADP
hassl-830	68	2	retail	retail	ADJ
hassl-830	68	3	b2c	b2c	PROPN
hassl-830	68	4	online	online	NOUN
hassl-830	68	5	,	,	PUNCT
hassl-830	68	6	esat	esat	PROPN
hassl-830	68	7	is	be	AUX
hassl-830	68	8	considered	consider	VERB
hassl-830	68	9	as	as	ADP
hassl-830	68	10	customer	customer	NOUN
hassl-830	68	11	satisfaction	satisfaction	NOUN
hassl-830	68	12	derived	derive	VERB
hassl-830	68	13	from	from	ADP
hassl-830	68	14	previous	previous	ADJ
hassl-830	68	15	real	real	ADJ
hassl-830	68	16	buying	buying	NOUN
hassl-830	68	17	experience	experience	NOUN
hassl-830	68	18	in	in	ADP
hassl-830	68	19	e	e	NOUN
hassl-830	68	20	-	-	NOUN
hassl-830	68	21	commerce	commerce	NOUN
hassl-830	68	22	companies	company	NOUN
hassl-830	68	23	(	(	PUNCT
hassl-830	68	24	anderson	anderson	PROPN
hassl-830	68	25	and	and	CCONJ
hassl-830	68	26	srinivasan	srinivasan	NOUN
hassl-830	68	27	,	,	PUNCT
hassl-830	68	28	2003	2003	NUM
hassl-830	68	29	)	)	PUNCT
hassl-830	68	30	.	.	PUNCT
hassl-830	69	1	it	it	PRON
hassl-830	69	2	is	be	AUX
hassl-830	69	3	a	a	DET
hassl-830	69	4	critical	critical	ADJ
hassl-830	69	5	component	component	NOUN
hassl-830	69	6	in	in	ADP
hassl-830	69	7	determining	determine	VERB
hassl-830	69	8	the	the	DET
hassl-830	69	9	success	success	NOUN
hassl-830	69	10	of	of	ADP
hassl-830	69	11	online	online	ADJ
hassl-830	69	12	shopping	shopping	NOUN
hassl-830	69	13	,	,	PUNCT
hassl-830	69	14	especially	especially	ADV
hassl-830	69	15	in	in	ADP
hassl-830	69	16	the	the	DET
hassl-830	69	17	b2c	b2c	ADJ
hassl-830	69	18	market	market	NOUN
hassl-830	69	19	.	.	PUNCT
hassl-830	70	1	in	in	ADP
hassl-830	70	2	the	the	DET
hassl-830	70	3	online	online	ADJ
hassl-830	70	4	purchasing	purchasing	NOUN
hassl-830	70	5	setting	setting	NOUN
hassl-830	70	6	,	,	PUNCT
hassl-830	70	7	customer	customer	NOUN
hassl-830	70	8	satisfaction	satisfaction	NOUN
hassl-830	70	9	is	be	AUX
hassl-830	70	10	influenced	influence	VERB
hassl-830	70	11	by	by	ADP
hassl-830	70	12	the	the	DET
hassl-830	70	13	quality	quality	NOUN
hassl-830	70	14	of	of	ADP
hassl-830	70	15	the	the	DET
hassl-830	70	16	user	user	NOUN
hassl-830	70	17	interface	interface	NOUN
hassl-830	70	18	of	of	ADP
hassl-830	70	19	online	online	ADJ
hassl-830	70	20	seller	seller	NOUN
hassl-830	70	21	's	's	PART
hassl-830	70	22	website	website	NOUN
hassl-830	70	23	,	,	PUNCT
hassl-830	70	24	as	as	SCONJ
hassl-830	70	25	it	it	PRON
hassl-830	70	26	provides	provide	VERB
hassl-830	70	27	physical	physical	ADJ
hassl-830	70	28	evidence	evidence	NOUN
hassl-830	70	29	of	of	ADP
hassl-830	70	30	the	the	DET
hassl-830	70	31	capabilities	capability	NOUN
hassl-830	70	32	of	of	ADP
hassl-830	70	33	online	online	ADJ
hassl-830	70	34	service	service	NOUN
hassl-830	70	35	providers	provider	NOUN
hassl-830	70	36	and	and	CCONJ
hassl-830	70	37	facilitates	facilitate	VERB
hassl-830	70	38	the	the	DET
hassl-830	70	39	use	use	NOUN
hassl-830	70	40	of	of	ADP
hassl-830	70	41	online	online	ADJ
hassl-830	70	42	services	service	NOUN
hassl-830	70	43	(	(	PUNCT
hassl-830	70	44	alam	alam	PROPN
hassl-830	70	45	and	and	CCONJ
hassl-830	70	46	yasin	yasin	PROPN
hassl-830	70	47	,	,	PUNCT
hassl-830	70	48	2010	2010	NUM
hassl-830	70	49	)	)	PUNCT
hassl-830	70	50	.	.	PUNCT
hassl-830	71	1	measuring	measure	VERB
hassl-830	71	2	online	online	ADJ
hassl-830	71	3	customer	customer	NOUN
hassl-830	71	4	satisfaction	satisfaction	NOUN
hassl-830	71	5	in	in	ADP
hassl-830	71	6	the	the	DET
hassl-830	71	7	b2c	b2c	ADJ
hassl-830	71	8	market	market	NOUN
hassl-830	71	9	includes	include	VERB
hassl-830	71	10	:	:	PUNCT
hassl-830	71	11	“	"	PUNCT
hassl-830	71	12	shopping	shopping	NOUN
hassl-830	71	13	experience	experience	NOUN
hassl-830	71	14	(	(	PUNCT
hassl-830	71	15	guo	guo	PROPN
hassl-830	71	16	et	et	PROPN
hassl-830	71	17	al	al	PROPN
hassl-830	71	18	.	.	PROPN
hassl-830	71	19	,	,	PUNCT
hassl-830	71	20	2017	2017	NUM
hassl-830	71	21	)	)	PUNCT
hassl-830	71	22	,	,	PUNCT
hassl-830	71	23	yao	yao	PROPN
hassl-830	71	24	and	and	CCONJ
hassl-830	71	25	liao	liao	PROPN
hassl-830	71	26	(	(	PUNCT
hassl-830	71	27	2011	2011	NUM
hassl-830	71	28	)	)	PUNCT
hassl-830	71	29	,	,	PUNCT
hassl-830	71	30	wise	wise	ADJ
hassl-830	71	31	decision	decision	NOUN
hassl-830	71	32	,	,	PUNCT
hassl-830	71	33	overall	overall	ADJ
hassl-830	71	34	satisfaction	satisfaction	NOUN
hassl-830	71	35	,	,	PUNCT
hassl-830	71	36	enjoyment	enjoyment	NOUN
hassl-830	71	37	(	(	PUNCT
hassl-830	71	38	guo	guo	PROPN
hassl-830	71	39	et	et	PROPN
hassl-830	71	40	al	al	PROPN
hassl-830	71	41	.	.	PROPN
hassl-830	71	42	,	,	PUNCT
hassl-830	71	43	2017	2017	NUM
hassl-830	71	44	)	)	PUNCT
hassl-830	71	45	and	and	CCONJ
hassl-830	71	46	the	the	DET
hassl-830	71	47	way	way	NOUN
hassl-830	71	48	online	online	ADJ
hassl-830	71	49	transaction	transaction	NOUN
hassl-830	71	50	is	be	AUX
hassl-830	71	51	carried	carry	VERB
hassl-830	71	52	out	out	ADP
hassl-830	71	53	,	,	PUNCT
hassl-830	71	54	online	online	ADJ
hassl-830	71	55	retailer	retailer	NOUN
hassl-830	71	56	services	service	NOUN
hassl-830	71	57	,	,	PUNCT
hassl-830	71	58	correct	correct	ADJ
hassl-830	71	59	decision	decision	NOUN
hassl-830	71	60	,	,	PUNCT
hassl-830	71	61	and	and	CCONJ
hassl-830	71	62	online	online	ADJ
hassl-830	71	63	retailer	retailer	NOUN
hassl-830	71	64	performance	performance	NOUN
hassl-830	71	65	(	(	PUNCT
hassl-830	71	66	yao	yao	NOUN
hassl-830	71	67	and	and	CCONJ
hassl-830	71	68	liao	liao	PROPN
hassl-830	71	69	,	,	PUNCT
hassl-830	71	70	2011	2011	NUM
hassl-830	71	71	)	)	PUNCT
hassl-830	71	72	.	.	PUNCT
hassl-830	72	1	the	the	DET
hassl-830	72	2	relationship	relationship	NOUN
hassl-830	72	3	between	between	ADP
hassl-830	72	4	esat	esat	PROPN
hassl-830	72	5	and	and	CCONJ
hassl-830	72	6	eloy	eloy	PROPN
hassl-830	72	7	is	be	AUX
hassl-830	72	8	applied	apply	VERB
hassl-830	72	9	in	in	ADP
hassl-830	72	10	offline	offline	ADJ
hassl-830	72	11	and	and	CCONJ
hassl-830	72	12	online	online	ADJ
hassl-830	72	13	stores	store	NOUN
hassl-830	72	14	(	(	PUNCT
hassl-830	72	15	zhang	zhang	PROPN
hassl-830	72	16	and	and	CCONJ
hassl-830	72	17	prybutok	prybutok	PROPN
hassl-830	72	18	,	,	PUNCT
hassl-830	72	19	2005	2005	NUM
hassl-830	72	20	)	)	PUNCT
hassl-830	72	21	.	.	PUNCT
hassl-830	73	1	many	many	ADJ
hassl-830	73	2	studies	study	NOUN
hassl-830	73	3	showed	show	VERB
hassl-830	73	4	that	that	SCONJ
hassl-830	73	5	esat	esat	PROPN
hassl-830	73	6	customers	customer	NOUN
hassl-830	73	7	are	be	AUX
hassl-830	73	8	a	a	DET
hassl-830	73	9	direct	direct	ADJ
hassl-830	73	10	eloy	eloy	NOUN
hassl-830	73	11	consumer	consumer	NOUN
hassl-830	73	12	antecedent	antecedent	NOUN
hassl-830	73	13	in	in	ADP
hassl-830	73	14	b2c	b2c	PROPN
hassl-830	73	15	e	e	NOUN
hassl-830	73	16	-	-	NOUN
hassl-830	73	17	commerce	commerce	NOUN
hassl-830	73	18	.	.	PUNCT
hassl-830	74	1	numerous	numerous	ADJ
hassl-830	74	2	studies	study	NOUN
hassl-830	74	3	have	have	AUX
hassl-830	74	4	revealed	reveal	VERB
hassl-830	74	5	that	that	SCONJ
hassl-830	74	6	there	there	PRON
hassl-830	74	7	is	be	VERB
hassl-830	74	8	evidence	evidence	NOUN
hassl-830	74	9	in	in	ADP
hassl-830	74	10	the	the	DET
hassl-830	74	11	context	context	NOUN
hassl-830	74	12	of	of	ADP
hassl-830	74	13	b2c	b2c	PROPN
hassl-830	74	14	e	e	NOUN
hassl-830	74	15	-	-	NOUN
hassl-830	74	16	commerce	commerce	NOUN
hassl-830	74	17	regarding	regard	VERB
hassl-830	74	18	the	the	DET
hassl-830	74	19	positive	positive	ADJ
hassl-830	74	20	impact	impact	NOUN
hassl-830	74	21	of	of	ADP
hassl-830	74	22	esat	esat	PROPN
hassl-830	74	23	on	on	ADP
hassl-830	74	24	eloy	eloy	PROPN
hassl-830	74	25	(	(	PUNCT
hassl-830	74	26	lin	lin	PROPN
hassl-830	74	27	and	and	CCONJ
hassl-830	74	28	sun	sun	PROPN
hassl-830	74	29	,	,	PUNCT
hassl-830	74	30	2009	2009	NUM
hassl-830	74	31	)	)	PUNCT
hassl-830	74	32	.	.	PUNCT
hassl-830	75	1	the	the	DET
hassl-830	75	2	relationship	relationship	NOUN
hassl-830	75	3	between	between	ADP
hassl-830	75	4	customer	customer	NOUN
hassl-830	75	5	satisfaction	satisfaction	NOUN
hassl-830	75	6	and	and	CCONJ
hassl-830	75	7	eloy	eloy	PROPN
hassl-830	75	8	has	have	AUX
hassl-830	75	9	been	be	AUX
hassl-830	75	10	shown	show	VERB
hassl-830	75	11	to	to	PART
hassl-830	75	12	be	be	AUX
hassl-830	75	13	significant	significant	ADJ
hassl-830	75	14	in	in	ADP
hassl-830	75	15	many	many	ADJ
hassl-830	75	16	studies	study	NOUN
hassl-830	75	17	and	and	CCONJ
hassl-830	75	18	resulting	result	VERB
hassl-830	75	19	in	in	ADP
hassl-830	75	20	a	a	DET
hassl-830	75	21	positive	positive	ADJ
hassl-830	75	22	predisposition	predisposition	NOUN
hassl-830	75	23	of	of	ADP
hassl-830	75	24	long	long	ADJ
hassl-830	75	25	-	-	PUNCT
hassl-830	75	26	term	term	NOUN
hassl-830	75	27	loyalty	loyalty	NOUN
hassl-830	75	28	(	(	PUNCT
hassl-830	75	29	gee	gee	INTJ
hassl-830	75	30	et	et	PROPN
hassl-830	75	31	al	al	PROPN
hassl-830	75	32	.	.	PROPN
hassl-830	75	33	,	,	PUNCT
hassl-830	75	34	2008	2008	NUM
hassl-830	75	35	)	)	PUNCT
hassl-830	75	36	.	.	PUNCT
hassl-830	76	1	our	our	PRON
hassl-830	76	2	research	research	NOUN
hassl-830	76	3	addresses	address	NOUN
hassl-830	76	4	this	this	DET
hassl-830	76	5	topic	topic	NOUN
hassl-830	76	6	as	as	ADP
hassl-830	76	7	the	the	DET
hassl-830	76	8	main	main	ADJ
hassl-830	76	9	proposed	propose	VERB
hassl-830	76	10	hypothesis	hypothesis	NOUN
hassl-830	76	11	.	.	PUNCT
hassl-830	77	1	based	base	VERB
hassl-830	77	2	on	on	ADP
hassl-830	77	3	the	the	DET
hassl-830	77	4	context	context	NOUN
hassl-830	77	5	and	and	CCONJ
hassl-830	77	6	empirical	empirical	ADJ
hassl-830	77	7	evidence	evidence	NOUN
hassl-830	77	8	,	,	PUNCT
hassl-830	77	9	we	we	PRON
hassl-830	77	10	suggested	suggest	VERB
hassl-830	77	11	a	a	DET
hassl-830	77	12	hypothesis	hypothesis	NOUN
hassl-830	77	13	to	to	PART
hassl-830	77	14	be	be	AUX
hassl-830	77	15	examined	examine	VERB
hassl-830	77	16	as	as	SCONJ
hassl-830	77	17	follows	follow	VERB
hassl-830	77	18	:	:	PUNCT
hassl-830	77	19	h8	h8	PROPN
hassl-830	77	20	:	:	PUNCT
hassl-830	77	21	the	the	DET
hassl-830	77	22	e	e	NOUN
hassl-830	77	23	-	-	NOUN
hassl-830	77	24	satisfaction	satisfaction	NOUN
hassl-830	77	25	of	of	ADP
hassl-830	77	26	a	a	DET
hassl-830	77	27	bukalapak.com	bukalapak.com	X
hassl-830	77	28	user	user	NOUN
hassl-830	77	29	influences	influence	VERB
hassl-830	77	30	their	their	PRON
hassl-830	77	31	e	e	NOUN
hassl-830	77	32	-	-	NOUN
hassl-830	77	33	loyalty	loyalty	NOUN
hassl-830	77	34	on	on	ADP
hassl-830	77	35	bukalapak.com	bukalapak.com	X
hassl-830	77	36	.	.	PROPN
hassl-830	77	37	2.3	2.3	NUM
hassl-830	77	38	.	.	PUNCT
hassl-830	78	1	mediation	mediation	NOUN
hassl-830	78	2	of	of	ADP
hassl-830	78	3	e	e	NOUN
hassl-830	78	4	-	-	NOUN
hassl-830	78	5	satisfaction	satisfaction	NOUN
hassl-830	78	6	in	in	ADP
hassl-830	78	7	indonesia	indonesia	PROPN
hassl-830	78	8	,	,	PUNCT
hassl-830	78	9	a	a	DET
hassl-830	78	10	test	test	NOUN
hassl-830	78	11	of	of	ADP
hassl-830	78	12	the	the	DET
hassl-830	78	13	mediation	mediation	NOUN
hassl-830	78	14	pattern	pattern	NOUN
hassl-830	78	15	of	of	ADP
hassl-830	78	16	esat	esat	PROPN
hassl-830	78	17	on	on	ADP
hassl-830	78	18	esq	esq	PROPN
hassl-830	78	19	effect	effect	NOUN
hassl-830	78	20	to	to	ADP
hassl-830	78	21	eloy	eloy	PROPN
hassl-830	78	22	is	be	AUX
hassl-830	78	23	still	still	ADV
hassl-830	78	24	lacking	lack	VERB
hassl-830	78	25	.	.	PUNCT
hassl-830	79	1	but	but	CCONJ
hassl-830	79	2	overseas	overseas	ADJ
hassl-830	79	3	research	research	NOUN
hassl-830	79	4	with	with	ADP
hassl-830	79	5	this	this	DET
hassl-830	79	6	relationship	relationship	NOUN
hassl-830	79	7	model	model	NOUN
hassl-830	79	8	has	have	AUX
hassl-830	79	9	been	be	AUX
hassl-830	79	10	widely	widely	ADV
hassl-830	79	11	practiced	practice	VERB
hassl-830	79	12	,	,	PUNCT
hassl-830	79	13	both	both	CCONJ
hassl-830	79	14	with	with	ADP
hassl-830	79	15	pure	pure	ADJ
hassl-830	79	16	mediation	mediation	NOUN
hassl-830	79	17	(	(	PUNCT
hassl-830	79	18	yang	yang	PROPN
hassl-830	79	19	and	and	CCONJ
hassl-830	79	20	tsai	tsai	PROPN
hassl-830	79	21	,	,	PUNCT
hassl-830	79	22	2007	2007	NUM
hassl-830	79	23	)	)	PUNCT
hassl-830	79	24	,	,	PUNCT
hassl-830	79	25	ting	te	VERB
hassl-830	79	26	et	et	PROPN
hassl-830	79	27	al	al	PROPN
hassl-830	79	28	.	.	PROPN
hassl-830	79	29	humanities	humanity	NOUN
hassl-830	79	30	and	and	CCONJ
hassl-830	79	31	social	social	ADJ
hassl-830	79	32	sciences	science	NOUN
hassl-830	79	33	letters	letter	NOUN
hassl-830	79	34	,	,	PUNCT
hassl-830	79	35	2019	2019	NUM
hassl-830	79	36	,	,	PUNCT
hassl-830	79	37	7(4	7(4	NUM
hassl-830	79	38	):	):	PUNCT
hassl-830	79	39	199	199	NUM
hassl-830	79	40	-	-	SYM
hassl-830	79	41	208	208	NUM
hassl-830	79	42	202	202	NUM
hassl-830	79	43	©	©	PROPN
hassl-830	79	44	2019	2019	NUM
hassl-830	79	45	conscientia	conscientia	PROPN
hassl-830	79	46	beam	beam	PROPN
hassl-830	79	47	.	.	PUNCT
hassl-830	80	1	all	all	DET
hassl-830	80	2	rights	right	NOUN
hassl-830	80	3	reserved	reserve	VERB
hassl-830	80	4	.	.	PUNCT
hassl-830	81	1	(	(	PUNCT
hassl-830	81	2	2016	2016	NUM
hassl-830	81	3	)	)	PUNCT
hassl-830	81	4	and	and	CCONJ
hassl-830	81	5	with	with	ADP
hassl-830	81	6	the	the	DET
hassl-830	81	7	addition	addition	NOUN
hassl-830	81	8	of	of	ADP
hassl-830	81	9	other	other	ADJ
hassl-830	81	10	variables	variable	NOUN
hassl-830	81	11	(	(	PUNCT
hassl-830	81	12	al	al	PROPN
hassl-830	81	13	-	-	PUNCT
hassl-830	81	14	dweeri	dweeri	PROPN
hassl-830	81	15	et	et	PROPN
hassl-830	81	16	al	al	PROPN
hassl-830	81	17	.	.	PROPN
hassl-830	81	18	,	,	PUNCT
hassl-830	81	19	2017	2017	NUM
hassl-830	81	20	)	)	PUNCT
hassl-830	81	21	,	,	PUNCT
hassl-830	81	22	(	(	PUNCT
hassl-830	81	23	zhang	zhang	PROPN
hassl-830	81	24	and	and	CCONJ
hassl-830	81	25	prybutok	prybutok	PROPN
hassl-830	81	26	,	,	PUNCT
hassl-830	81	27	2005	2005	NUM
hassl-830	81	28	)	)	PUNCT
hassl-830	81	29	,	,	PUNCT
hassl-830	81	30	(	(	PUNCT
hassl-830	81	31	lin	lin	PROPN
hassl-830	81	32	and	and	CCONJ
hassl-830	81	33	sun	sun	PROPN
hassl-830	81	34	,	,	PUNCT
hassl-830	81	35	2009	2009	NUM
hassl-830	81	36	;	;	PUNCT
hassl-830	81	37	eid	eid	PROPN
hassl-830	81	38	,	,	PUNCT
hassl-830	81	39	2011	2011	NUM
hassl-830	81	40	)	)	PUNCT
hassl-830	81	41	and	and	CCONJ
hassl-830	81	42	additionally	additionally	ADV
hassl-830	81	43	,	,	PUNCT
hassl-830	81	44	the	the	DET
hassl-830	81	45	addition	addition	NOUN
hassl-830	81	46	of	of	ADP
hassl-830	81	47	the	the	DET
hassl-830	81	48	direct	direct	ADJ
hassl-830	81	49	influence	influence	NOUN
hassl-830	81	50	of	of	ADP
hassl-830	81	51	esq	esq	PROPN
hassl-830	81	52	to	to	ADP
hassl-830	81	53	eloy	eloy	PROPN
hassl-830	81	54	quan	quan	PROPN
hassl-830	81	55	(	(	PUNCT
hassl-830	81	56	2010	2010	NUM
hassl-830	81	57	)	)	PUNCT
hassl-830	81	58	and	and	CCONJ
hassl-830	81	59	the	the	DET
hassl-830	81	60	use	use	NOUN
hassl-830	81	61	of	of	ADP
hassl-830	81	62	expectancy	expectancy	NOUN
hassl-830	81	63	disconfirmation	disconfirmation	NOUN
hassl-830	81	64	theory	theory	NOUN
hassl-830	81	65	theory	theory	NOUN
hassl-830	81	66	on	on	ADP
hassl-830	81	67	esat	esat	PROPN
hassl-830	81	68	variables	variable	NOUN
hassl-830	81	69	(	(	PUNCT
hassl-830	81	70	chiou	chiou	NOUN
hassl-830	81	71	et	et	PROPN
hassl-830	81	72	al	al	PROPN
hassl-830	81	73	.	.	PROPN
hassl-830	81	74	,	,	PUNCT
hassl-830	81	75	2009	2009	NUM
hassl-830	81	76	)	)	PUNCT
hassl-830	81	77	.	.	PUNCT
hassl-830	82	1	there	there	PRON
hassl-830	82	2	are	be	VERB
hassl-830	82	3	even	even	ADV
hassl-830	82	4	researchers	researcher	NOUN
hassl-830	82	5	who	who	PRON
hassl-830	82	6	have	have	AUX
hassl-830	82	7	examined	examine	VERB
hassl-830	82	8	the	the	DET
hassl-830	82	9	effect	effect	NOUN
hassl-830	82	10	of	of	ADP
hassl-830	82	11	esq	esq	PROPN
hassl-830	82	12	on	on	ADP
hassl-830	82	13	eloy	eloy	PROPN
hassl-830	82	14	on	on	ADP
hassl-830	82	15	esat	esat	PROPN
hassl-830	82	16	(	(	PUNCT
hassl-830	82	17	zavareh	zavareh	PROPN
hassl-830	82	18	et	et	PROPN
hassl-830	82	19	al	al	PROPN
hassl-830	82	20	.	.	PROPN
hassl-830	82	21	,	,	PUNCT
hassl-830	82	22	2012	2012	NUM
hassl-830	82	23	)	)	PUNCT
hassl-830	82	24	.	.	PUNCT
hassl-830	83	1	the	the	DET
hassl-830	83	2	existence	existence	NOUN
hassl-830	83	3	of	of	ADP
hassl-830	83	4	trends	trend	NOUN
hassl-830	83	5	in	in	ADP
hassl-830	83	6	studies	study	NOUN
hassl-830	83	7	at	at	ADP
hassl-830	83	8	the	the	DET
hassl-830	83	9	dimensional	dimensional	ADJ
hassl-830	83	10	level	level	NOUN
hassl-830	83	11	,	,	PUNCT
hassl-830	83	12	in	in	ADP
hassl-830	83	13	turn	turn	NOUN
hassl-830	83	14	will	will	AUX
hassl-830	83	15	lead	lead	VERB
hassl-830	83	16	to	to	PART
hassl-830	83	17	guidance	guidance	VERB
hassl-830	83	18	that	that	PRON
hassl-830	83	19	will	will	AUX
hassl-830	83	20	be	be	AUX
hassl-830	83	21	useful	useful	ADJ
hassl-830	83	22	suggestions	suggestion	NOUN
hassl-830	83	23	for	for	ADP
hassl-830	83	24	improvement	improvement	NOUN
hassl-830	83	25	in	in	ADP
hassl-830	83	26	determining	determine	VERB
hassl-830	83	27	the	the	DET
hassl-830	83	28	strengths	strength	NOUN
hassl-830	83	29	and	and	CCONJ
hassl-830	83	30	weaknesses	weakness	NOUN
hassl-830	83	31	of	of	ADP
hassl-830	83	32	the	the	DET
hassl-830	83	33	website	website	NOUN
hassl-830	83	34	(	(	PUNCT
hassl-830	83	35	parasuraman	parasuraman	NOUN
hassl-830	83	36	et	et	PROPN
hassl-830	83	37	al	al	PROPN
hassl-830	83	38	.	.	PROPN
hassl-830	83	39	,	,	PUNCT
hassl-830	83	40	2005	2005	NUM
hassl-830	83	41	)	)	PUNCT
hassl-830	83	42	.	.	PUNCT
hassl-830	84	1	the	the	DET
hassl-830	84	2	problem	problem	NOUN
hassl-830	84	3	of	of	ADP
hassl-830	84	4	dimensionality	dimensionality	NOUN
hassl-830	84	5	was	be	AUX
hassl-830	84	6	also	also	ADV
hassl-830	84	7	proven	prove	VERB
hassl-830	84	8	by	by	ADP
hassl-830	84	9	yang	yang	PROPN
hassl-830	84	10	and	and	CCONJ
hassl-830	84	11	tsai	tsai	PROPN
hassl-830	84	12	(	(	PUNCT
hassl-830	84	13	2007	2007	NUM
hassl-830	84	14	)	)	PUNCT
hassl-830	84	15	by	by	ADP
hassl-830	84	16	applying	apply	VERB
hassl-830	84	17	dimensional	dimensional	ADJ
hassl-830	84	18	regression	regression	NOUN
hassl-830	84	19	tests	test	NOUN
hassl-830	84	20	of	of	ADP
hassl-830	84	21	all	all	DET
hassl-830	84	22	their	their	PRON
hassl-830	84	23	esq	esq	PROPN
hassl-830	84	24	factors	factor	NOUN
hassl-830	84	25	in	in	ADP
hassl-830	84	26	esat	esat	PROPN
hassl-830	84	27	mediation	mediation	NOUN
hassl-830	84	28	pattern	pattern	NOUN
hassl-830	84	29	.	.	PUNCT
hassl-830	85	1	efficiency	efficiency	NOUN
hassl-830	85	2	,	,	PUNCT
hassl-830	85	3	system	system	NOUN
hassl-830	85	4	availability	availability	NOUN
hassl-830	85	5	,	,	PUNCT
hassl-830	85	6	fulfillment	fulfillment	NOUN
hassl-830	85	7	,	,	PUNCT
hassl-830	85	8	privacy	privacy	NOUN
hassl-830	85	9	,	,	PUNCT
hassl-830	85	10	responsiveness	responsiveness	NOUN
hassl-830	85	11	,	,	PUNCT
hassl-830	85	12	compensation	compensation	NOUN
hassl-830	85	13	,	,	PUNCT
hassl-830	85	14	and	and	CCONJ
hassl-830	85	15	contact	contact	NOUN
hassl-830	85	16	became	become	VERB
hassl-830	85	17	the	the	DET
hassl-830	85	18	independent	independent	ADJ
hassl-830	85	19	variables	variable	NOUN
hassl-830	85	20	for	for	ADP
hassl-830	85	21	esat	esat	PROPN
hassl-830	85	22	in	in	ADP
hassl-830	85	23	the	the	DET
hassl-830	85	24	research	research	NOUN
hassl-830	85	25	of	of	ADP
hassl-830	85	26	yang	yang	PROPN
hassl-830	85	27	and	and	CCONJ
hassl-830	85	28	tsai	tsai	PROPN
hassl-830	85	29	(	(	PUNCT
hassl-830	85	30	2007	2007	NUM
hassl-830	85	31	)	)	PUNCT
hassl-830	85	32	.	.	PUNCT
hassl-830	86	1	ting	te	VERB
hassl-830	86	2	et	et	PROPN
hassl-830	86	3	al	al	PROPN
hassl-830	86	4	.	.	PROPN
hassl-830	87	1	(	(	PUNCT
hassl-830	87	2	2016	2016	NUM
hassl-830	87	3	)	)	PUNCT
hassl-830	87	4	also	also	ADV
hassl-830	87	5	tested	test	VERB
hassl-830	87	6	the	the	DET
hassl-830	87	7	effect	effect	NOUN
hassl-830	87	8	of	of	ADP
hassl-830	87	9	esq	esq	PROPN
hassl-830	87	10	dimensions	dimension	NOUN
hassl-830	87	11	of	of	ADP
hassl-830	87	12	efficiency	efficiency	NOUN
hassl-830	87	13	,	,	PUNCT
hassl-830	87	14	fulfilment	fulfilment	NOUN
hassl-830	87	15	,	,	PUNCT
hassl-830	87	16	privacy	privacy	NOUN
hassl-830	87	17	&	&	CCONJ
hassl-830	87	18	trust	trust	PROPN
hassl-830	87	19	,	,	PUNCT
hassl-830	87	20	responsiveness	responsiveness	NOUN
hassl-830	87	21	,	,	PUNCT
hassl-830	87	22	contact	contact	NOUN
hassl-830	87	23	,	,	PUNCT
hassl-830	87	24	website	website	NOUN
hassl-830	87	25	design	design	NOUN
hassl-830	87	26	to	to	ADP
hassl-830	87	27	esat	esat	PROPN
hassl-830	87	28	in	in	ADP
hassl-830	87	29	mediation	mediation	NOUN
hassl-830	87	30	test	test	NOUN
hassl-830	87	31	.	.	PUNCT
hassl-830	88	1	website	website	NOUN
hassl-830	88	2	user	user	PROPN
hassl-830	88	3	interface	interface	NOUN
hassl-830	88	4	design	design	NOUN
hassl-830	88	5	is	be	AUX
hassl-830	88	6	strongly	strongly	ADV
hassl-830	88	7	related	relate	VERB
hassl-830	88	8	to	to	ADP
hassl-830	88	9	customer	customer	NOUN
hassl-830	88	10	satisfaction	satisfaction	NOUN
hassl-830	88	11	(	(	PUNCT
hassl-830	88	12	alam	alam	PROPN
hassl-830	88	13	and	and	CCONJ
hassl-830	88	14	yasin	yasin	PROPN
hassl-830	88	15	,	,	PUNCT
hassl-830	88	16	2010	2010	NUM
hassl-830	88	17	)	)	PUNCT
hassl-830	88	18	.	.	PUNCT
hassl-830	89	1	al	al	PROPN
hassl-830	89	2	-	-	PUNCT
hassl-830	89	3	dweeri	dweeri	PROPN
hassl-830	89	4	et	et	PROPN
hassl-830	89	5	al	al	PROPN
hassl-830	89	6	.	.	PROPN
hassl-830	89	7	(	(	PUNCT
hassl-830	89	8	2017	2017	NUM
hassl-830	89	9	)	)	PUNCT
hassl-830	89	10	only	only	ADV
hassl-830	89	11	tested	test	VERB
hassl-830	89	12	the	the	DET
hassl-830	89	13	effect	effect	NOUN
hassl-830	89	14	of	of	ADP
hassl-830	89	15	efficiency	efficiency	NOUN
hassl-830	89	16	,	,	PUNCT
hassl-830	89	17	privacy	privacy	NOUN
hassl-830	89	18	,	,	PUNCT
hassl-830	89	19	and	and	CCONJ
hassl-830	89	20	customer	customer	NOUN
hassl-830	89	21	service	service	NOUN
hassl-830	89	22	,	,	PUNCT
hassl-830	89	23	i.e.	i.e.	X
hassl-830	89	24	esq	esq	PROPN
hassl-830	89	25	dimensions	dimension	NOUN
hassl-830	89	26	on	on	ADP
hassl-830	89	27	eloy	eloy	PROPN
hassl-830	89	28	,	,	PUNCT
hassl-830	89	29	with	with	ADP
hassl-830	89	30	esat	esat	PROPN
hassl-830	89	31	and	and	CCONJ
hassl-830	89	32	eloy	eloy	PROPN
hassl-830	89	33	as	as	ADP
hassl-830	89	34	mediator	mediator	NOUN
hassl-830	89	35	.	.	PUNCT
hassl-830	90	1	regarding	regard	VERB
hassl-830	90	2	the	the	DET
hassl-830	90	3	context	context	NOUN
hassl-830	90	4	of	of	ADP
hassl-830	90	5	this	this	DET
hassl-830	90	6	research	research	NOUN
hassl-830	90	7	and	and	CCONJ
hassl-830	90	8	with	with	ADP
hassl-830	90	9	previous	previous	ADJ
hassl-830	90	10	empirical	empirical	ADJ
hassl-830	90	11	studies	study	NOUN
hassl-830	90	12	,	,	PUNCT
hassl-830	90	13	researcher	researcher	NOUN
hassl-830	90	14	have	have	AUX
hassl-830	90	15	classified	classify	VERB
hassl-830	90	16	the	the	DET
hassl-830	90	17	esq	esq	PROPN
hassl-830	90	18	dimensions	dimension	NOUN
hassl-830	90	19	as	as	ADV
hassl-830	90	20	well	well	ADV
hassl-830	90	21	as	as	ADP
hassl-830	90	22	assessing	assess	VERB
hassl-830	90	23	them	they	PRON
hassl-830	90	24	as	as	ADP
hassl-830	90	25	independent	independent	ADJ
hassl-830	90	26	variables	variable	NOUN
hassl-830	90	27	that	that	PRON
hassl-830	90	28	influence	influence	NOUN
hassl-830	90	29	satisfaction	satisfaction	NOUN
hassl-830	90	30	.	.	PUNCT
hassl-830	91	1	with	with	ADP
hassl-830	91	2	a	a	DET
hassl-830	91	3	number	number	NOUN
hassl-830	91	4	of	of	ADP
hassl-830	91	5	mergers	merger	NOUN
hassl-830	91	6	explained	explain	VERB
hassl-830	91	7	in	in	ADP
hassl-830	91	8	the	the	DET
hassl-830	91	9	method	method	NOUN
hassl-830	91	10	section	section	NOUN
hassl-830	91	11	,	,	PUNCT
hassl-830	91	12	we	we	PRON
hassl-830	91	13	determine	determine	VERB
hassl-830	91	14	the	the	DET
hassl-830	91	15	dimensions	dimension	NOUN
hassl-830	91	16	of	of	ADP
hassl-830	91	17	esq	esq	PROPN
hassl-830	91	18	that	that	PRON
hassl-830	91	19	affect	affect	VERB
hassl-830	91	20	esat	esat	PROPN
hassl-830	91	21	,	,	PUNCT
hassl-830	91	22	and	and	CCONJ
hassl-830	91	23	propose	propose	VERB
hassl-830	91	24	the	the	DET
hassl-830	91	25	following	following	ADJ
hassl-830	91	26	hypotheses	hypothesis	NOUN
hassl-830	91	27	:	:	PUNCT
hassl-830	91	28	h1	h1	NOUN
hassl-830	91	29	:	:	PUNCT
hassl-830	91	30	the	the	DET
hassl-830	91	31	efficiency	efficiency	NOUN
hassl-830	91	32	dimension	dimension	NOUN
hassl-830	91	33	influences	influence	VERB
hassl-830	91	34	bukalapak.com	bukalapak.com	NOUN
hassl-830	91	35	’s	’s	PART
hassl-830	91	36	customer	customer	NOUN
hassl-830	91	37	e	e	NOUN
hassl-830	91	38	-	-	NOUN
hassl-830	91	39	satisfaction	satisfaction	NOUN
hassl-830	91	40	.	.	PUNCT
hassl-830	92	1	h2	h2	NOUN
hassl-830	92	2	:	:	PUNCT
hassl-830	92	3	the	the	DET
hassl-830	92	4	reliability	reliability	NOUN
hassl-830	92	5	dimension	dimension	NOUN
hassl-830	92	6	influences	influence	VERB
hassl-830	92	7	bukalapak.com	bukalapak.com	NOUN
hassl-830	92	8	’s	’s	PART
hassl-830	92	9	customer	customer	NOUN
hassl-830	92	10	e	e	NOUN
hassl-830	92	11	-	-	NOUN
hassl-830	92	12	satisfaction	satisfaction	NOUN
hassl-830	92	13	.	.	PUNCT
hassl-830	93	1	h3	h3	NOUN
hassl-830	93	2	:	:	PUNCT
hassl-830	93	3	the	the	DET
hassl-830	93	4	privacy	privacy	NOUN
hassl-830	93	5	dimension	dimension	NOUN
hassl-830	93	6	influences	influence	VERB
hassl-830	93	7	bukalapak.com	bukalapak.com	NOUN
hassl-830	93	8	’s	’s	PART
hassl-830	93	9	customer	customer	NOUN
hassl-830	93	10	e	e	NOUN
hassl-830	93	11	-	-	NOUN
hassl-830	93	12	satisfaction	satisfaction	NOUN
hassl-830	93	13	.	.	PUNCT
hassl-830	94	1	h4	h4	NOUN
hassl-830	94	2	:	:	PUNCT
hassl-830	94	3	the	the	DET
hassl-830	94	4	responsiveness	responsiveness	NOUN
hassl-830	94	5	dimension	dimension	NOUN
hassl-830	94	6	influences	influence	VERB
hassl-830	94	7	bukalapak.com	bukalapak.com	NOUN
hassl-830	94	8	’s	’s	PART
hassl-830	94	9	customer	customer	NOUN
hassl-830	94	10	e	e	NOUN
hassl-830	94	11	-	-	NOUN
hassl-830	94	12	satisfaction	satisfaction	NOUN
hassl-830	94	13	.	.	PUNCT
hassl-830	95	1	h5	h5	PROPN
hassl-830	95	2	:	:	PUNCT
hassl-830	95	3	the	the	DET
hassl-830	95	4	contact	contact	NOUN
hassl-830	95	5	dimension	dimension	NOUN
hassl-830	95	6	influences	influence	VERB
hassl-830	95	7	bukalapak.com	bukalapak.com	NOUN
hassl-830	95	8	’s	’s	PART
hassl-830	95	9	customer	customer	NOUN
hassl-830	95	10	e	e	NOUN
hassl-830	95	11	-	-	NOUN
hassl-830	95	12	satisfaction	satisfaction	NOUN
hassl-830	95	13	.	.	PUNCT
hassl-830	96	1	h6	h6	PROPN
hassl-830	96	2	:	:	PUNCT
hassl-830	96	3	the	the	DET
hassl-830	96	4	websiter	websiter	NOUN
hassl-830	96	5	design	design	NOUN
hassl-830	96	6	dimension	dimension	NOUN
hassl-830	96	7	influences	influence	VERB
hassl-830	96	8	bukalapak.com	bukalapak.com	NOUN
hassl-830	96	9	’s	’s	PART
hassl-830	96	10	customer	customer	NOUN
hassl-830	96	11	e	e	NOUN
hassl-830	96	12	-	-	NOUN
hassl-830	96	13	satisfaction	satisfaction	NOUN
hassl-830	96	14	.	.	PUNCT
hassl-830	97	1	h7	h7	PROPN
hassl-830	97	2	:	:	PUNCT
hassl-830	97	3	the	the	DET
hassl-830	97	4	compensation	compensation	NOUN
hassl-830	97	5	dimension	dimension	NOUN
hassl-830	97	6	influences	influence	VERB
hassl-830	97	7	bukalapak.com	bukalapak.com	NOUN
hassl-830	97	8	’s	’s	PART
hassl-830	97	9	customer	customer	NOUN
hassl-830	97	10	e	e	NOUN
hassl-830	97	11	-	-	NOUN
hassl-830	97	12	satisfaction	satisfaction	NOUN
hassl-830	97	13	.	.	PUNCT
hassl-830	98	1	figure-1	figure-1	NOUN
hassl-830	98	2	.	.	PUNCT
hassl-830	98	3	conceptual	conceptual	ADJ
hassl-830	98	4	model	model	NOUN
hassl-830	98	5	.	.	PUNCT
hassl-830	99	1	source	source	NOUN
hassl-830	99	2	:	:	PUNCT
hassl-830	99	3	adopted	adopt	VERB
hassl-830	99	4	from	from	ADP
hassl-830	99	5	parasuraman	parasuraman	NOUN
hassl-830	99	6	et	et	PROPN
hassl-830	99	7	al	al	PROPN
hassl-830	99	8	.	.	PROPN
hassl-830	99	9	(	(	PUNCT
hassl-830	99	10	2005	2005	NUM
hassl-830	99	11	)	)	PUNCT
hassl-830	99	12	and	and	CCONJ
hassl-830	99	13	wolfinbarger	wolfinbarger	NOUN
hassl-830	99	14	and	and	CCONJ
hassl-830	99	15	gilly	gilly	ADV
hassl-830	99	16	(	(	PUNCT
hassl-830	99	17	2003	2003	NUM
hassl-830	99	18	)	)	PUNCT
hassl-830	99	19	.	.	PUNCT
hassl-830	100	1	humanities	humanity	NOUN
hassl-830	100	2	and	and	CCONJ
hassl-830	100	3	social	social	ADJ
hassl-830	100	4	sciences	science	NOUN
hassl-830	100	5	letters	letter	NOUN
hassl-830	100	6	,	,	PUNCT
hassl-830	100	7	2019	2019	NUM
hassl-830	100	8	,	,	PUNCT
hassl-830	100	9	7(4	7(4	NUM
hassl-830	100	10	):	):	PUNCT
hassl-830	100	11	199	199	NUM
hassl-830	100	12	-	-	SYM
hassl-830	100	13	208	208	NUM
hassl-830	100	14	203	203	NUM
hassl-830	100	15	©	©	PROPN
hassl-830	100	16	2019	2019	NUM
hassl-830	100	17	conscientia	conscientia	PROPN
hassl-830	100	18	beam	beam	PROPN
hassl-830	100	19	.	.	PUNCT
hassl-830	101	1	all	all	DET
hassl-830	101	2	rights	right	NOUN
hassl-830	101	3	reserved	reserve	VERB
hassl-830	101	4	.	.	PUNCT
hassl-830	102	1	3	3	X
hassl-830	102	2	.	.	X
hassl-830	102	3	research	research	NOUN
hassl-830	102	4	methods	method	NOUN
hassl-830	102	5	this	this	DET
hassl-830	102	6	survey	survey	NOUN
hassl-830	102	7	used	use	VERB
hassl-830	102	8	ex	ex	NOUN
hassl-830	102	9	-	-	ADJ
hassl-830	102	10	post	post	ADJ
hassl-830	102	11	facto	facto	X
hassl-830	102	12	data	datum	NOUN
hassl-830	102	13	retrieval	retrieval	NOUN
hassl-830	102	14	.	.	PUNCT
hassl-830	103	1	data	datum	NOUN
hassl-830	103	2	were	be	AUX
hassl-830	103	3	collected	collect	VERB
hassl-830	103	4	twice	twice	ADV
hassl-830	103	5	,	,	PUNCT
hassl-830	103	6	with	with	ADP
hassl-830	103	7	the	the	DET
hassl-830	103	8	first	first	ADJ
hassl-830	103	9	initial	initial	ADJ
hassl-830	103	10	data	datum	NOUN
hassl-830	103	11	collection	collection	NOUN
hassl-830	103	12	through	through	ADP
hassl-830	103	13	a	a	DET
hassl-830	103	14	literature	literature	NOUN
hassl-830	103	15	review	review	NOUN
hassl-830	103	16	of	of	ADP
hassl-830	103	17	journal	journal	PROPN
hassl-830	103	18	articles	article	NOUN
hassl-830	103	19	,	,	PUNCT
hassl-830	103	20	apjii	apjii	NOUN
hassl-830	103	21	website	website	NOUN
hassl-830	103	22	articles	article	NOUN
hassl-830	103	23	and	and	CCONJ
hassl-830	103	24	their	their	PRON
hassl-830	103	25	latest	late	ADJ
hassl-830	103	26	publication	publication	NOUN
hassl-830	103	27	,	,	PUNCT
hassl-830	103	28	and	and	CCONJ
hassl-830	103	29	some	some	DET
hassl-830	103	30	news	news	NOUN
hassl-830	103	31	portal	portal	ADJ
hassl-830	103	32	sites	site	NOUN
hassl-830	103	33	.	.	PUNCT
hassl-830	104	1	we	we	PRON
hassl-830	104	2	collected	collect	VERB
hassl-830	104	3	data	datum	NOUN
hassl-830	104	4	through	through	ADP
hassl-830	104	5	observation	observation	NOUN
hassl-830	104	6	of	of	ADP
hassl-830	104	7	online	online	ADJ
hassl-830	104	8	buying	buying	NOUN
hassl-830	104	9	behavior	behavior	NOUN
hassl-830	104	10	and	and	CCONJ
hassl-830	104	11	also	also	ADV
hassl-830	104	12	private	private	ADJ
hassl-830	104	13	interviews	interview	NOUN
hassl-830	104	14	on	on	ADP
hassl-830	104	15	bukalapak.com	bukalapak.com	X
hassl-830	104	16	.	.	PUNCT
hassl-830	105	1	the	the	DET
hassl-830	105	2	second	second	ADJ
hassl-830	105	3	data	data	NOUN
hassl-830	105	4	collection	collection	NOUN
hassl-830	105	5	was	be	AUX
hassl-830	105	6	conducted	conduct	VERB
hassl-830	105	7	through	through	ADP
hassl-830	105	8	an	an	DET
hassl-830	105	9	offline	offline	ADJ
hassl-830	105	10	physical	physical	ADJ
hassl-830	105	11	questionnaire	questionnaire	NOUN
hassl-830	105	12	as	as	ADV
hassl-830	105	13	well	well	ADV
hassl-830	105	14	as	as	ADP
hassl-830	105	15	an	an	DET
hassl-830	105	16	online	online	ADJ
hassl-830	105	17	questionnaire	questionnaire	NOUN
hassl-830	105	18	.	.	PUNCT
hassl-830	106	1	the	the	DET
hassl-830	106	2	population	population	NOUN
hassl-830	106	3	was	be	AUX
hassl-830	106	4	bukalapak.com	bukalapak.com	X
hassl-830	106	5	users	user	NOUN
hassl-830	106	6	who	who	PRON
hassl-830	106	7	had	have	AUX
hassl-830	106	8	made	make	VERB
hassl-830	106	9	online	online	ADJ
hassl-830	106	10	purchase	purchase	NOUN
hassl-830	106	11	transactions	transaction	NOUN
hassl-830	106	12	through	through	ADP
hassl-830	106	13	bukalapak.com	bukalapak.com	X
hassl-830	106	14	website	website	NOUN
hassl-830	106	15	or	or	CCONJ
hassl-830	106	16	its	its	PRON
hassl-830	106	17	mobile	mobile	ADJ
hassl-830	106	18	application	application	NOUN
hassl-830	106	19	.	.	PUNCT
hassl-830	107	1	the	the	DET
hassl-830	107	2	selected	select	VERB
hassl-830	107	3	sampling	sampling	NOUN
hassl-830	107	4	technique	technique	NOUN
hassl-830	107	5	was	be	AUX
hassl-830	107	6	a	a	DET
hassl-830	107	7	purposive	purposive	ADJ
hassl-830	107	8	sampling	sampling	NOUN
hassl-830	107	9	technique	technique	NOUN
hassl-830	107	10	to	to	PART
hassl-830	107	11	ensure	ensure	VERB
hassl-830	107	12	that	that	SCONJ
hassl-830	107	13	the	the	DET
hassl-830	107	14	research	research	NOUN
hassl-830	107	15	respondent	respondent	NOUN
hassl-830	107	16	was	be	AUX
hassl-830	107	17	the	the	DET
hassl-830	107	18	person	person	NOUN
hassl-830	107	19	who	who	PRON
hassl-830	107	20	had	have	VERB
hassl-830	107	21	the	the	DET
hassl-830	107	22	information	information	NOUN
hassl-830	107	23	required	require	VERB
hassl-830	107	24	for	for	ADP
hassl-830	107	25	this	this	DET
hassl-830	107	26	research	research	NOUN
hassl-830	107	27	.	.	PUNCT
hassl-830	108	1	the	the	DET
hassl-830	108	2	criterion	criterion	NOUN
hassl-830	108	3	for	for	ADP
hassl-830	108	4	choosing	choose	VERB
hassl-830	108	5	respondents	respondent	NOUN
hassl-830	108	6	of	of	ADP
hassl-830	108	7	the	the	DET
hassl-830	108	8	study	study	NOUN
hassl-830	108	9	was	be	AUX
hassl-830	108	10	those	those	PRON
hassl-830	108	11	who	who	PRON
hassl-830	108	12	made	make	VERB
hassl-830	108	13	buying	buying	NOUN
hassl-830	108	14	transactions	transaction	NOUN
hassl-830	108	15	at	at	ADP
hassl-830	108	16	bukalapak.com	bukalapak.com	X
hassl-830	108	17	at	at	ADV
hassl-830	108	18	least	least	ADV
hassl-830	108	19	three	three	NUM
hassl-830	108	20	times	time	NOUN
hassl-830	108	21	over	over	ADP
hassl-830	108	22	the	the	DET
hassl-830	108	23	previous	previous	ADJ
hassl-830	108	24	three	three	NUM
hassl-830	108	25	months	month	NOUN
hassl-830	108	26	.	.	PUNCT
hassl-830	109	1	a	a	DET
hassl-830	109	2	total	total	NOUN
hassl-830	109	3	of	of	ADP
hassl-830	109	4	1301	1301	NUM
hassl-830	109	5	responses	response	NOUN
hassl-830	109	6	were	be	AUX
hassl-830	109	7	collected	collect	VERB
hassl-830	109	8	and	and	CCONJ
hassl-830	109	9	analyzed	analyze	VERB
hassl-830	109	10	with	with	ADP
hassl-830	109	11	only	only	ADV
hassl-830	109	12	1105	1105	NUM
hassl-830	109	13	,	,	PUNCT
hassl-830	109	14	after	after	ADP
hassl-830	109	15	removing	remove	VERB
hassl-830	109	16	responses	response	NOUN
hassl-830	109	17	based	base	VERB
hassl-830	109	18	on	on	ADP
hassl-830	109	19	outliers	outlier	NOUN
hassl-830	109	20	and	and	CCONJ
hassl-830	109	21	incomplete	incomplete	ADJ
hassl-830	109	22	filling	filling	NOUN
hassl-830	109	23	.	.	PUNCT
hassl-830	110	1	we	we	PRON
hassl-830	110	2	measured	measure	VERB
hassl-830	110	3	the	the	DET
hassl-830	110	4	variables	variable	NOUN
hassl-830	110	5	by	by	ADP
hassl-830	110	6	combining	combine	VERB
hassl-830	110	7	the	the	DET
hassl-830	110	8	scale	scale	NOUN
hassl-830	110	9	of	of	ADP
hassl-830	110	10	esq	esq	PROPN
hassl-830	110	11	and	and	CCONJ
hassl-830	110	12	adapting	adapt	VERB
hassl-830	110	13	them	they	PRON
hassl-830	110	14	to	to	ADP
hassl-830	110	15	the	the	DET
hassl-830	110	16	conditions	condition	NOUN
hassl-830	110	17	in	in	ADP
hassl-830	110	18	the	the	DET
hassl-830	110	19	context	context	NOUN
hassl-830	110	20	of	of	ADP
hassl-830	110	21	this	this	DET
hassl-830	110	22	study	study	NOUN
hassl-830	110	23	.	.	PUNCT
hassl-830	111	1	we	we	PRON
hassl-830	111	2	considered	consider	VERB
hassl-830	111	3	the	the	DET
hassl-830	111	4	dimensions	dimension	NOUN
hassl-830	111	5	of	of	ADP
hassl-830	111	6	reliability	reliability	NOUN
hassl-830	111	7	and	and	CCONJ
hassl-830	111	8	fulfillment	fulfillment	NOUN
hassl-830	111	9	(	(	PUNCT
hassl-830	111	10	parasuraman	parasuraman	NOUN
hassl-830	111	11	et	et	PROPN
hassl-830	111	12	al	al	PROPN
hassl-830	111	13	.	.	PROPN
hassl-830	111	14	,	,	PUNCT
hassl-830	111	15	2005	2005	NUM
hassl-830	111	16	)	)	PUNCT
hassl-830	111	17	to	to	PART
hassl-830	111	18	be	be	AUX
hassl-830	111	19	equal	equal	ADJ
hassl-830	111	20	and	and	CCONJ
hassl-830	111	21	chose	choose	VERB
hassl-830	111	22	reliability	reliability	NOUN
hassl-830	111	23	to	to	PART
hassl-830	111	24	represent	represent	VERB
hassl-830	111	25	both	both	PRON
hassl-830	111	26	.	.	PUNCT
hassl-830	112	1	treating	treat	VERB
hassl-830	112	2	trust	trust	NOUN
hassl-830	112	3	and	and	CCONJ
hassl-830	112	4	privacy	privacy	NOUN
hassl-830	112	5	similarly	similarly	ADV
hassl-830	112	6	,	,	PUNCT
hassl-830	112	7	we	we	PRON
hassl-830	112	8	chose	choose	VERB
hassl-830	112	9	privacy	privacy	NOUN
hassl-830	112	10	to	to	PART
hassl-830	112	11	represent	represent	VERB
hassl-830	112	12	both	both	PRON
hassl-830	112	13	.	.	PUNCT
hassl-830	113	1	we	we	PRON
hassl-830	113	2	also	also	ADV
hassl-830	113	3	added	add	VERB
hassl-830	113	4	web	web	NOUN
hassl-830	113	5	design	design	NOUN
hassl-830	113	6	(	(	PUNCT
hassl-830	113	7	wolfinbarger	wolfinbarger	NOUN
hassl-830	113	8	and	and	CCONJ
hassl-830	113	9	gilly	gilly	ADV
hassl-830	113	10	,	,	PUNCT
hassl-830	113	11	2003	2003	NUM
hassl-830	113	12	)	)	PUNCT
hassl-830	113	13	for	for	ADP
hassl-830	113	14	specific	specific	ADJ
hassl-830	113	15	naming	naming	NOUN
hassl-830	113	16	reasons	reason	NOUN
hassl-830	113	17	related	relate	VERB
hassl-830	113	18	to	to	ADP
hassl-830	113	19	aspects	aspect	NOUN
hassl-830	113	20	of	of	ADP
hassl-830	113	21	online	online	ADJ
hassl-830	113	22	services	service	NOUN
hassl-830	113	23	,	,	PUNCT
hassl-830	113	24	as	as	ADV
hassl-830	113	25	well	well	ADV
hassl-830	113	26	as	as	ADP
hassl-830	113	27	aspects	aspect	NOUN
hassl-830	113	28	of	of	ADP
hassl-830	113	29	human	human	ADJ
hassl-830	113	30	-	-	PUNCT
hassl-830	113	31	computer	computer	NOUN
hassl-830	113	32	interaction	interaction	NOUN
hassl-830	113	33	.	.	PUNCT
hassl-830	114	1	the	the	DET
hassl-830	114	2	dimension	dimension	NOUN
hassl-830	114	3	of	of	ADP
hassl-830	114	4	information	information	NOUN
hassl-830	114	5	quality	quality	NOUN
hassl-830	114	6	(	(	PUNCT
hassl-830	114	7	yang	yang	PROPN
hassl-830	114	8	,	,	PUNCT
hassl-830	114	9	2007	2007	NUM
hassl-830	114	10	)	)	PUNCT
hassl-830	114	11	was	be	AUX
hassl-830	114	12	included	include	VERB
hassl-830	114	13	in	in	ADP
hassl-830	114	14	the	the	DET
hassl-830	114	15	website	website	NOUN
hassl-830	114	16	design	design	NOUN
hassl-830	114	17	so	so	SCONJ
hassl-830	114	18	we	we	PRON
hassl-830	114	19	did	do	AUX
hassl-830	114	20	not	not	PART
hassl-830	114	21	apply	apply	VERB
hassl-830	114	22	it	it	PRON
hassl-830	114	23	as	as	ADP
hassl-830	114	24	a	a	DET
hassl-830	114	25	separate	separate	ADJ
hassl-830	114	26	dimension	dimension	NOUN
hassl-830	114	27	.	.	PUNCT
hassl-830	115	1	structural	structural	ADJ
hassl-830	115	2	equation	equation	NOUN
hassl-830	115	3	modelling	modelling	NOUN
hassl-830	115	4	(	(	PUNCT
hassl-830	115	5	from	from	ADP
hassl-830	115	6	now	now	ADV
hassl-830	115	7	on	on	ADP
hassl-830	115	8	called	call	VERB
hassl-830	115	9	sem	sem	NOUN
hassl-830	115	10	)	)	PUNCT
hassl-830	115	11	was	be	AUX
hassl-830	115	12	selected	select	VERB
hassl-830	115	13	for	for	ADP
hassl-830	115	14	data	datum	NOUN
hassl-830	115	15	analysis	analysis	NOUN
hassl-830	115	16	.	.	PUNCT
hassl-830	116	1	each	each	DET
hassl-830	116	2	dimension	dimension	NOUN
hassl-830	116	3	was	be	AUX
hassl-830	116	4	treated	treat	VERB
hassl-830	116	5	as	as	ADP
hassl-830	116	6	single	single	ADJ
hassl-830	116	7	construct	construct	NOUN
hassl-830	116	8	in	in	ADP
hassl-830	116	9	addition	addition	NOUN
hassl-830	116	10	to	to	ADP
hassl-830	116	11	the	the	DET
hassl-830	116	12	multidimensional	multidimensional	ADJ
hassl-830	116	13	esq	esq	PROPN
hassl-830	116	14	.	.	PUNCT
hassl-830	117	1	the	the	DET
hassl-830	117	2	construct	construct	NOUN
hassl-830	117	3	validity	validity	NOUN
hassl-830	117	4	is	be	AUX
hassl-830	117	5	determined	determine	VERB
hassl-830	117	6	through	through	ADP
hassl-830	117	7	the	the	DET
hassl-830	117	8	confirmatory	confirmatory	NOUN
hassl-830	117	9	factor	factor	NOUN
hassl-830	117	10	analysis	analysis	NOUN
hassl-830	117	11	test	test	NOUN
hassl-830	117	12	(	(	PUNCT
hassl-830	117	13	from	from	ADP
hassl-830	117	14	now	now	ADV
hassl-830	117	15	called	call	VERB
hassl-830	117	16	cfa	cfa	PROPN
hassl-830	117	17	)	)	PUNCT
hassl-830	117	18	with	with	ADP
hassl-830	117	19	valid	valid	ADJ
hassl-830	117	20	indicator	indicator	NOUN
hassl-830	117	21	criteria	criterion	NOUN
hassl-830	117	22	if	if	SCONJ
hassl-830	117	23	the	the	DET
hassl-830	117	24	value	value	NOUN
hassl-830	117	25	of	of	ADP
hassl-830	117	26	standardized	standardized	ADJ
hassl-830	117	27	loading	loading	NOUN
hassl-830	117	28	factor	factor	NOUN
hassl-830	117	29	(	(	PUNCT
hassl-830	117	30	from	from	ADP
hassl-830	117	31	now	now	ADV
hassl-830	117	32	on	on	ADP
hassl-830	117	33	called	call	VERB
hassl-830	117	34	slf	slf	PROPN
hassl-830	117	35	)	)	PUNCT
hassl-830	117	36	≥	≥	NOUN
hassl-830	117	37	0.5	0.5	NUM
hassl-830	117	38	and	and	CCONJ
hassl-830	117	39	is	be	AUX
hassl-830	117	40	significant	significant	ADJ
hassl-830	117	41	.	.	PUNCT
hassl-830	118	1	the	the	DET
hassl-830	118	2	construct	construct	NOUN
hassl-830	118	3	reliability	reliability	NOUN
hassl-830	118	4	values	value	NOUN
hassl-830	118	5	were	be	AUX
hassl-830	118	6	expected	expect	VERB
hassl-830	118	7	to	to	PART
hassl-830	118	8	be	be	AUX
hassl-830	118	9	≥	≥	NOUN
hassl-830	118	10	0.7	0.7	NUM
hassl-830	118	11	and	and	CCONJ
hassl-830	118	12	ave	ave	PROPN
hassl-830	118	13	≥0.5	≥0.5	PROPN
hassl-830	118	14	(	(	PUNCT
hassl-830	118	15	hair	hair	NOUN
hassl-830	118	16	et	et	PROPN
hassl-830	118	17	al	al	PROPN
hassl-830	118	18	.	.	PROPN
hassl-830	118	19	,	,	PUNCT
hassl-830	118	20	2014	2014	NUM
hassl-830	118	21	)	)	PUNCT
hassl-830	118	22	.	.	PUNCT
hassl-830	119	1	the	the	DET
hassl-830	119	2	results	result	NOUN
hassl-830	119	3	of	of	ADP
hassl-830	119	4	the	the	DET
hassl-830	119	5	goodness	goodness	NOUN
hassl-830	119	6	of	of	ADP
hassl-830	119	7	fit	fit	ADJ
hassl-830	119	8	(	(	PUNCT
hassl-830	119	9	gof	gof	NOUN
hassl-830	119	10	)	)	PUNCT
hassl-830	119	11	test	test	NOUN
hassl-830	119	12	of	of	ADP
hassl-830	119	13	the	the	DET
hassl-830	119	14	structural	structural	ADJ
hassl-830	119	15	model	model	NOUN
hassl-830	119	16	using	use	VERB
hassl-830	119	17	rmsea	rmsea	NOUN
hassl-830	119	18	value	value	NOUN
hassl-830	119	19	criteria	criterion	NOUN
hassl-830	119	20	were	be	AUX
hassl-830	119	21	below	below	ADP
hassl-830	119	22	0.08	0.08	NUM
hassl-830	119	23	with	with	ADP
hassl-830	119	24	agfi	agfi	NOUN
hassl-830	119	25	,	,	PUNCT
hassl-830	119	26	gfi	gfi	PROPN
hassl-830	119	27	,	,	PUNCT
hassl-830	119	28	rfi	rfi	PROPN
hassl-830	119	29	,	,	PUNCT
hassl-830	119	30	ifi	ifi	PROPN
hassl-830	119	31	,	,	PUNCT
hassl-830	119	32	cfi	cfi	PROPN
hassl-830	119	33	,	,	PUNCT
hassl-830	119	34	nfi	nfi	PROPN
hassl-830	119	35	,	,	PUNCT
hassl-830	119	36	and	and	CCONJ
hassl-830	119	37	nnfi	nnfi	ADJ
hassl-830	119	38	each	each	PRON
hassl-830	119	39	being	be	AUX
hassl-830	119	40	the	the	DET
hassl-830	119	41	same	same	ADJ
hassl-830	119	42	or	or	CCONJ
hassl-830	119	43	above	above	ADP
hassl-830	119	44	0.9	0.9	NUM
hassl-830	119	45	.	.	PUNCT
hassl-830	120	1	the	the	DET
hassl-830	120	2	absence	absence	NOUN
hassl-830	120	3	of	of	ADP
hassl-830	120	4	agreement	agreement	NOUN
hassl-830	120	5	on	on	ADP
hassl-830	120	6	the	the	DET
hassl-830	120	7	absolute	absolute	ADJ
hassl-830	120	8	gof	gof	NOUN
hassl-830	120	9	criteria	criterion	NOUN
hassl-830	120	10	of	of	ADP
hassl-830	120	11	sem	sem	PROPN
hassl-830	120	12	(	(	PUNCT
hassl-830	120	13	wijanto	wijanto	NOUN
hassl-830	120	14	,	,	PUNCT
hassl-830	120	15	2008	2008	NUM
hassl-830	120	16	)	)	PUNCT
hassl-830	120	17	underpinned	underpin	VERB
hassl-830	120	18	the	the	DET
hassl-830	120	19	selection	selection	NOUN
hassl-830	120	20	of	of	ADP
hassl-830	120	21	eight	eight	NUM
hassl-830	120	22	gof	gof	NOUN
hassl-830	120	23	criteria	criterion	NOUN
hassl-830	120	24	in	in	ADP
hassl-830	120	25	this	this	DET
hassl-830	120	26	study	study	NOUN
hassl-830	120	27	.	.	PUNCT
hassl-830	121	1	the	the	DET
hassl-830	121	2	hypothesis	hypothesis	NOUN
hassl-830	121	3	test	test	NOUN
hassl-830	121	4	was	be	AUX
hassl-830	121	5	done	do	VERB
hassl-830	121	6	by	by	ADP
hassl-830	121	7	looking	look	VERB
hassl-830	121	8	at	at	ADP
hassl-830	121	9	the	the	DET
hassl-830	121	10	significance	significance	NOUN
hassl-830	121	11	of	of	ADP
hassl-830	121	12	the	the	DET
hassl-830	121	13	regression	regression	NOUN
hassl-830	121	14	weights	weight	NOUN
hassl-830	121	15	coefficient	coefficient	NOUN
hassl-830	121	16	from	from	ADP
hassl-830	121	17	the	the	DET
hassl-830	121	18	maximum	maximum	ADJ
hassl-830	121	19	likelihood	likelihood	NOUN
hassl-830	121	20	estimation	estimation	NOUN
hassl-830	121	21	technique	technique	NOUN
hassl-830	121	22	on	on	ADP
hassl-830	121	23	the	the	DET
hassl-830	121	24	path	path	NOUN
hassl-830	121	25	between	between	ADP
hassl-830	121	26	variables	variable	NOUN
hassl-830	121	27	.	.	PUNCT
hassl-830	122	1	if	if	SCONJ
hassl-830	122	2	the	the	DET
hassl-830	122	3	value	value	NOUN
hassl-830	122	4	of	of	ADP
hassl-830	122	5	it	it	PRON
hassl-830	122	6	was	be	AUX
hassl-830	122	7	greater	great	ADJ
hassl-830	122	8	than	than	ADP
hassl-830	122	9	1.96	1.96	NUM
hassl-830	122	10	at	at	ADP
hassl-830	122	11	α	α	NOUN
hassl-830	122	12	=	=	SYM
hassl-830	122	13	5	5	NUM
hassl-830	122	14	%	%	NOUN
hassl-830	122	15	,	,	PUNCT
hassl-830	122	16	then	then	ADV
hassl-830	122	17	the	the	DET
hassl-830	122	18	research	research	NOUN
hassl-830	122	19	hypothesis	hypothesis	NOUN
hassl-830	122	20	would	would	AUX
hassl-830	122	21	be	be	AUX
hassl-830	122	22	accepted	accept	VERB
hassl-830	122	23	.	.	PUNCT
hassl-830	123	1	the	the	DET
hassl-830	123	2	dimensions	dimension	NOUN
hassl-830	123	3	of	of	ADP
hassl-830	123	4	electronic	electronic	ADJ
hassl-830	123	5	service	service	NOUN
hassl-830	123	6	quality	quality	NOUN
hassl-830	123	7	that	that	PRON
hassl-830	123	8	have	have	VERB
hassl-830	123	9	the	the	DET
hassl-830	123	10	greatest	great	ADJ
hassl-830	123	11	influence	influence	NOUN
hassl-830	123	12	were	be	AUX
hassl-830	123	13	determined	determine	VERB
hassl-830	123	14	based	base	VERB
hassl-830	123	15	on	on	ADP
hassl-830	123	16	the	the	DET
hassl-830	123	17	standard	standard	ADJ
hassl-830	123	18	regression	regression	NOUN
hassl-830	123	19	value	value	NOUN
hassl-830	123	20	on	on	ADP
hassl-830	123	21	the	the	DET
hassl-830	123	22	path	path	NOUN
hassl-830	123	23	.	.	PUNCT
hassl-830	124	1	4	4	X
hassl-830	124	2	.	.	NOUN
hassl-830	124	3	results	result	NOUN
hassl-830	124	4	and	and	CCONJ
hassl-830	124	5	discussion	discussion	NOUN
hassl-830	124	6	4.1	4.1	NUM
hassl-830	124	7	.	.	PUNCT
hassl-830	125	1	descriptive	descriptive	ADJ
hassl-830	125	2	statistics	statistic	NOUN
hassl-830	125	3	from	from	ADP
hassl-830	125	4	table	table	NOUN
hassl-830	125	5	2	2	NUM
hassl-830	125	6	we	we	PRON
hassl-830	125	7	know	know	VERB
hassl-830	125	8	that	that	SCONJ
hassl-830	125	9	the	the	DET
hassl-830	125	10	majority	majority	NOUN
hassl-830	125	11	of	of	ADP
hassl-830	125	12	the	the	DET
hassl-830	125	13	research	research	NOUN
hassl-830	125	14	respondents	respondent	NOUN
hassl-830	125	15	were	be	AUX
hassl-830	125	16	women	woman	NOUN
hassl-830	125	17	even	even	ADV
hassl-830	125	18	though	though	SCONJ
hassl-830	125	19	the	the	DET
hassl-830	125	20	proportion	proportion	NOUN
hassl-830	125	21	between	between	ADP
hassl-830	125	22	the	the	DET
hassl-830	125	23	two	two	NUM
hassl-830	125	24	genders	gender	NOUN
hassl-830	125	25	was	be	AUX
hassl-830	125	26	not	not	PART
hassl-830	125	27	too	too	ADV
hassl-830	125	28	dissimilar	dissimilar	ADJ
hassl-830	125	29	at	at	ADP
hassl-830	125	30	8.6	8.6	NUM
hassl-830	125	31	%	%	NOUN
hassl-830	125	32	.	.	PUNCT
hassl-830	126	1	sixty	sixty	NUM
hassl-830	126	2	-	-	PUNCT
hassl-830	126	3	sixt	sixt	ADJ
hassl-830	126	4	percent	percent	NOUN
hassl-830	126	5	of	of	ADP
hassl-830	126	6	respondents	respondent	NOUN
hassl-830	126	7	have	have	VERB
hassl-830	126	8	a	a	DET
hassl-830	126	9	bachelor	bachelor	NOUN
hassl-830	126	10	’s	’s	PART
hassl-830	126	11	degree	degree	NOUN
hassl-830	126	12	,	,	PUNCT
hassl-830	126	13	followed	follow	VERB
hassl-830	126	14	by	by	ADP
hassl-830	126	15	those	those	PRON
hassl-830	126	16	with	with	ADP
hassl-830	126	17	high	high	ADJ
hassl-830	126	18	school	school	NOUN
hassl-830	126	19	qualifications	qualification	NOUN
hassl-830	126	20	at31.5	at31.5	NOUN
hassl-830	126	21	%	%	NOUN
hassl-830	126	22	.	.	PUNCT
hassl-830	127	1	this	this	PRON
hassl-830	127	2	makes	make	VERB
hassl-830	127	3	sense	sense	NOUN
hassl-830	127	4	considering	consider	VERB
hassl-830	127	5	that	that	SCONJ
hassl-830	127	6	respondents	respondent	NOUN
hassl-830	127	7	with	with	ADP
hassl-830	127	8	bachelor	bachelor	NOUN
hassl-830	127	9	degrees	degree	NOUN
hassl-830	127	10	and	and	CCONJ
hassl-830	127	11	those	those	PRON
hassl-830	127	12	who	who	PRON
hassl-830	127	13	are	be	AUX
hassl-830	127	14	high	high	ADJ
hassl-830	127	15	school	school	NOUN
hassl-830	127	16	graduates	graduate	NOUN
hassl-830	127	17	are	be	AUX
hassl-830	127	18	mostly	mostly	ADV
hassl-830	127	19	generation	generation	NOUN
hassl-830	127	20	y	y	PROPN
hassl-830	127	21	and	and	CCONJ
hassl-830	127	22	a	a	DET
hassl-830	127	23	small	small	ADJ
hassl-830	127	24	portion	portion	NOUN
hassl-830	127	25	of	of	ADP
hassl-830	127	26	generation	generation	NOUN
hassl-830	127	27	z	z	PROPN
hassl-830	127	28	(	(	PUNCT
hassl-830	127	29	francis	francis	PROPN
hassl-830	127	30	and	and	CCONJ
hassl-830	127	31	hoefel	hoefel	PROPN
hassl-830	127	32	,	,	PUNCT
hassl-830	127	33	2018	2018	NUM
hassl-830	127	34	)	)	PUNCT
hassl-830	127	35	who	who	PRON
hassl-830	127	36	are	be	AUX
hassl-830	127	37	very	very	ADV
hassl-830	127	38	familiar	familiar	ADJ
hassl-830	127	39	with	with	ADP
hassl-830	127	40	the	the	DET
hassl-830	127	41	internet	internet	NOUN
hassl-830	127	42	both	both	CCONJ
hassl-830	127	43	with	with	ADP
hassl-830	127	44	pcs	pc	NOUN
hassl-830	127	45	and	and	CCONJ
hassl-830	127	46	smartphones	smartphone	NOUN
hassl-830	127	47	.	.	PUNCT
hassl-830	128	1	the	the	DET
hassl-830	128	2	affordability	affordability	NOUN
hassl-830	128	3	of	of	ADP
hassl-830	128	4	this	this	DET
hassl-830	128	5	generation	generation	NOUN
hassl-830	128	6	in	in	ADP
hassl-830	128	7	the	the	DET
hassl-830	128	8	selection	selection	NOUN
hassl-830	128	9	of	of	ADP
hassl-830	128	10	respondents	respondent	NOUN
hassl-830	128	11	was	be	AUX
hassl-830	128	12	very	very	ADV
hassl-830	128	13	high	high	ADJ
hassl-830	128	14	because	because	SCONJ
hassl-830	128	15	the	the	DET
hassl-830	128	16	instruments	instrument	NOUN
hassl-830	128	17	were	be	AUX
hassl-830	128	18	distributed	distribute	VERB
hassl-830	128	19	online	online	ADV
hassl-830	128	20	.	.	PUNCT
hassl-830	129	1	financially	financially	ADV
hassl-830	129	2	,	,	PUNCT
hassl-830	129	3	67.7	67.7	NUM
hassl-830	129	4	%	%	NOUN
hassl-830	129	5	of	of	ADP
hassl-830	129	6	respondents	respondent	NOUN
hassl-830	129	7	earned	earn	VERB
hassl-830	129	8	less	less	ADJ
hassl-830	129	9	than	than	ADP
hassl-830	129	10	1.5	1.5	NUM
hassl-830	129	11	million	million	NUM
hassl-830	129	12	rupiah	rupiah	NOUN
hassl-830	129	13	,	,	PUNCT
hassl-830	129	14	20	20	NUM
hassl-830	129	15	%	%	NOUN
hassl-830	129	16	more	more	ADJ
hassl-830	129	17	than	than	ADP
hassl-830	129	18	three	three	NUM
hassl-830	129	19	million	million	NUM
hassl-830	129	20	rupiah	rupiah	NOUN
hassl-830	129	21	and	and	CCONJ
hassl-830	129	22	this	this	DET
hassl-830	129	23	income	income	NOUN
hassl-830	129	24	claim	claim	NOUN
hassl-830	129	25	was	be	AUX
hassl-830	129	26	in	in	ADP
hassl-830	129	27	accordance	accordance	NOUN
hassl-830	129	28	with	with	ADP
hassl-830	129	29	the	the	DET
hassl-830	129	30	respondents	respondent	NOUN
hassl-830	129	31	’	’	PART
hassl-830	129	32	age	age	NOUN
hassl-830	129	33	and	and	CCONJ
hassl-830	129	34	education	education	NOUN
hassl-830	129	35	characteristics	characteristic	NOUN
hassl-830	129	36	.	.	PUNCT
hassl-830	130	1	humanities	humanity	NOUN
hassl-830	130	2	and	and	CCONJ
hassl-830	130	3	social	social	ADJ
hassl-830	130	4	sciences	science	NOUN
hassl-830	130	5	letters	letter	NOUN
hassl-830	130	6	,	,	PUNCT
hassl-830	130	7	2019	2019	NUM
hassl-830	130	8	,	,	PUNCT
hassl-830	130	9	7(4	7(4	NUM
hassl-830	130	10	):	):	PUNCT
hassl-830	130	11	199	199	NUM
hassl-830	130	12	-	-	SYM
hassl-830	130	13	208	208	NUM
hassl-830	130	14	204	204	NUM
hassl-830	130	15	©	©	PROPN
hassl-830	130	16	2019	2019	NUM
hassl-830	130	17	conscientia	conscientia	PROPN
hassl-830	130	18	beam	beam	PROPN
hassl-830	130	19	.	.	PUNCT
hassl-830	131	1	all	all	DET
hassl-830	131	2	rights	right	NOUN
hassl-830	131	3	reserved	reserve	VERB
hassl-830	131	4	.	.	PUNCT
hassl-830	132	1	table-2	table-2	NUM
hassl-830	132	2	.	.	NOUN
hassl-830	132	3	descriptive	descriptive	ADJ
hassl-830	132	4	(	(	PUNCT
hassl-830	132	5	frequency	frequency	NOUN
hassl-830	132	6	)	)	PUNCT
hassl-830	132	7	.	.	PUNCT
hassl-830	133	1	no	no	INTJ
hassl-830	133	2	.	.	PUNCT
hassl-830	134	1	sex	sex	NOUN
hassl-830	134	2	categories	category	NOUN
hassl-830	134	3	frequency	frequency	NOUN
hassl-830	134	4	percent	percent	NOUN
hassl-830	134	5	cumulative	cumulative	VERB
hassl-830	134	6	1	1	NUM
hassl-830	134	7	male	male	NOUN
hassl-830	134	8	505	505	NUM
hassl-830	134	9	45,7	45,7	NUM
hassl-830	134	10	45,7	45,7	NUM
hassl-830	134	11	2	2	NUM
hassl-830	134	12	female	female	NOUN
hassl-830	134	13	600	600	NUM
hassl-830	134	14	54,3	54,3	NUM
hassl-830	134	15	100,0	100,0	NUM
hassl-830	134	16	total	total	ADJ
hassl-830	134	17	1105	1105	NUM
hassl-830	134	18	100,0	100,0	NUM
hassl-830	134	19	education	education	NOUN
hassl-830	134	20	categories	category	NOUN
hassl-830	134	21	1	1	NUM
hassl-830	134	22	elementary	elementary	ADJ
hassl-830	134	23	3	3	NUM
hassl-830	134	24	0,3	0,3	NUM
hassl-830	134	25	%	%	NOUN
hassl-830	134	26	0,3	0,3	NUM
hassl-830	134	27	%	%	NOUN
hassl-830	134	28	2	2	NUM
hassl-830	134	29	junior	junior	NOUN
hassl-830	134	30	h.s	h.s	PROPN
hassl-830	134	31	10	10	NUM
hassl-830	134	32	0,9	0,9	NUM
hassl-830	134	33	%	%	NOUN
hassl-830	134	34	1,2	1,2	NUM
hassl-830	134	35	%	%	NOUN
hassl-830	134	36	3	3	NUM
hassl-830	134	37	high	high	ADJ
hassl-830	134	38	school	school	NOUN
hassl-830	134	39	348	348	NUM
hassl-830	134	40	31,5	31,5	NUM
hassl-830	134	41	%	%	NOUN
hassl-830	134	42	32,7	32,7	NUM
hassl-830	134	43	%	%	NOUN
hassl-830	134	44	4	4	NUM
hassl-830	134	45	bachelor	bachelor	NOUN
hassl-830	134	46	729	729	NUM
hassl-830	134	47	66,0	66,0	NUM
hassl-830	134	48	%	%	NOUN
hassl-830	134	49	98,6	98,6	NUM
hassl-830	134	50	%	%	NOUN
hassl-830	134	51	5	5	NUM
hassl-830	134	52	master	master	NOUN
hassl-830	134	53	11	11	NUM
hassl-830	134	54	1,0	1,0	NUM
hassl-830	134	55	%	%	NOUN
hassl-830	134	56	99,6	99,6	NUM
hassl-830	134	57	%	%	NOUN
hassl-830	134	58	6	6	NUM
hassl-830	134	59	doctor	doctor	NOUN
hassl-830	134	60	4	4	NUM
hassl-830	134	61	0,4	0,4	NUM
hassl-830	134	62	%	%	NOUN
hassl-830	134	63	100,0	100,0	NUM
hassl-830	134	64	%	%	NOUN
hassl-830	134	65	total	total	ADJ
hassl-830	134	66	1105	1105	NUM
hassl-830	134	67	100,0	100,0	NUM
hassl-830	134	68	%	%	NOUN
hassl-830	134	69	income	income	NOUN
hassl-830	134	70	categories	category	NOUN
hassl-830	134	71	(	(	PUNCT
hassl-830	134	72	in	in	ADP
hassl-830	134	73	idr	idr	PROPN
hassl-830	134	74	)	)	PUNCT
hassl-830	134	75	1	1	NUM
hassl-830	134	76	less	less	ADJ
hassl-830	134	77	than	than	ADP
hassl-830	134	78	1,000,000	1,000,000	NUM
hassl-830	134	79	497	497	NUM
hassl-830	134	80	45,0	45,0	NUM
hassl-830	134	81	%	%	NOUN
hassl-830	134	82	44,98	44,98	ADJ
hassl-830	134	83	%	%	NOUN
hassl-830	134	84	2	2	NUM
hassl-830	134	85	1,010,000	1,010,000	NUM
hassl-830	134	86	to	to	ADP
hassl-830	134	87	1,500,000	1,500,000	NUM
hassl-830	134	88	140	140	NUM
hassl-830	134	89	12,7	12,7	NUM
hassl-830	134	90	%	%	NOUN
hassl-830	134	91	57,65	57,65	NUM
hassl-830	134	92	%	%	NOUN
hassl-830	134	93	3	3	NUM
hassl-830	134	94	1,510,000	1,510,000	NUM
hassl-830	134	95	to	to	ADP
hassl-830	134	96	2,000,000	2,000,000	NUM
hassl-830	134	97	94	94	NUM
hassl-830	134	98	8,5	8,5	NUM
hassl-830	134	99	%	%	NOUN
hassl-830	134	100	66,15	66,15	NOUN
hassl-830	134	101	%	%	NOUN
hassl-830	134	102	4	4	NUM
hassl-830	134	103	2,010,000	2,010,000	NUM
hassl-830	134	104	to	to	ADP
hassl-830	134	105	2,500,000	2,500,000	NUM
hassl-830	134	106	62	62	NUM
hassl-830	134	107	5,6	5,6	NUM
hassl-830	134	108	%	%	NOUN
hassl-830	134	109	71,76	71,76	NUM
hassl-830	134	110	%	%	NOUN
hassl-830	134	111	5	5	NUM
hassl-830	134	112	2,510,000	2,510,000	NUM
hassl-830	134	113	to	to	ADP
hassl-830	134	114	3,000,000	3,000,000	NUM
hassl-830	134	115	91	91	NUM
hassl-830	134	116	8,2	8,2	NUM
hassl-830	134	117	%	%	NOUN
hassl-830	134	118	80,00	80,00	NUM
hassl-830	134	119	%	%	NOUN
hassl-830	134	120	6	6	NUM
hassl-830	134	121	more	more	ADJ
hassl-830	134	122	than	than	ADP
hassl-830	134	123	3,000,000	3,000,000	NUM
hassl-830	134	124	221	221	NUM
hassl-830	134	125	20,0	20,0	NOUN
hassl-830	134	126	%	%	NOUN
hassl-830	134	127	100,00	100,00	NUM
hassl-830	134	128	%	%	NOUN
hassl-830	134	129	total	total	NOUN
hassl-830	134	130	1105	1105	NUM
hassl-830	134	131	100	100	NUM
hassl-830	134	132	%	%	NOUN
hassl-830	134	133	source	source	NOUN
hassl-830	134	134	:	:	PUNCT
hassl-830	134	135	data	datum	NOUN
hassl-830	134	136	analyzed	analyze	VERB
hassl-830	134	137	.	.	PUNCT
hassl-830	135	1	table-3	table-3	X
hassl-830	135	2	.	.	PUNCT
hassl-830	136	1	validity	validity	NOUN
hassl-830	136	2	and	and	CCONJ
hassl-830	136	3	reliability	reliability	NOUN
hassl-830	136	4	.	.	PUNCT
hassl-830	137	1	no	no	INTJ
hassl-830	137	2	.	.	PUNCT
hassl-830	138	1	variables	variable	NOUN
hassl-830	138	2	item	item	PROPN
hassl-830	138	3	slf	slf	PROPN
hassl-830	138	4	errors	error	NOUN
hassl-830	138	5	cr	cr	PROPN
hassl-830	138	6	ave	ave	VERB
hassl-830	138	7	1	1	NUM
hassl-830	138	8	efficiency	efficiency	NOUN
hassl-830	138	9	ef1	ef1	NOUN
hassl-830	138	10	0.85	0.85	NUM
hassl-830	138	11	0.28	0.28	NUM
hassl-830	138	12	0.88	0.88	NUM
hassl-830	138	13	0.70	0.70	NUM
hassl-830	138	14	ef3	ef3	NOUN
hassl-830	138	15	0.82	0.82	NUM
hassl-830	138	16	0.33	0.33	NUM
hassl-830	138	17	ef5	ef5	NOUN
hassl-830	138	18	0.85	0.85	NUM
hassl-830	138	19	0.28	0.28	NUM
hassl-830	138	20	2	2	NUM
hassl-830	138	21	reliability	reliability	NOUN
hassl-830	138	22	rel1	rel1	NOUN
hassl-830	138	23	0.86	0.86	NUM
hassl-830	138	24	0.25	0.25	NUM
hassl-830	138	25	0.90	0.90	NUM
hassl-830	138	26	0.69	0.69	NUM
hassl-830	138	27	rel2	rel2	NOUN
hassl-830	138	28	0.81	0.81	NUM
hassl-830	138	29	0.34	0.34	NUM
hassl-830	138	30	rel3	rel3	VERB
hassl-830	138	31	0.83	0.83	NUM
hassl-830	138	32	0.3	0.3	NUM
hassl-830	138	33	rel4	rel4	NOUN
hassl-830	138	34	0.82	0.82	NUM
hassl-830	138	35	0.33	0.33	NUM
hassl-830	138	36	3	3	NUM
hassl-830	138	37	privacy	privacy	NOUN
hassl-830	138	38	pri1	pri1	NOUN
hassl-830	138	39	0.88	0.88	NUM
hassl-830	138	40	0.23	0.23	NUM
hassl-830	138	41	0.92	0.92	NUM
hassl-830	138	42	0.75	0.75	NUM
hassl-830	138	43	pri3	pri3	NOUN
hassl-830	138	44	0.88	0.88	NUM
hassl-830	138	45	0.12	0.12	NUM
hassl-830	138	46	pri4	pri4	PROPN
hassl-830	138	47	0.92	0.92	NUM
hassl-830	138	48	0.27	0.27	NUM
hassl-830	138	49	pri5	pri5	NOUN
hassl-830	138	50	0.93	0.93	NUM
hassl-830	138	51	0.44	0.44	NUM
hassl-830	138	52	4	4	NUM
hassl-830	138	53	responsiveness	responsiveness	NOUN
hassl-830	138	54	res2	res2	NOUN
hassl-830	138	55	0.89	0.89	NUM
hassl-830	138	56	0.21	0.21	NUM
hassl-830	138	57	0.93	0.93	NUM
hassl-830	138	58	0.81	0.81	NUM
hassl-830	138	59	res3	res3	PROPN
hassl-830	138	60	0.92	0.92	NUM
hassl-830	138	61	0.16	0.16	NUM
hassl-830	138	62	res4	res4	NOUN
hassl-830	138	63	0.9	0.9	NUM
hassl-830	138	64	0.2	0.2	NUM
hassl-830	138	65	5	5	NUM
hassl-830	138	66	contact	contact	NOUN
hassl-830	138	67	con1	con1	NOUN
hassl-830	138	68	0.86	0.86	NUM
hassl-830	138	69	0.26	0.26	NUM
hassl-830	138	70	0.92	0.92	NUM
hassl-830	138	71	0.79	0.79	NUM
hassl-830	138	72	con2	con2	NOUN
hassl-830	138	73	0.9	0.9	NUM
hassl-830	138	74	0.19	0.19	NUM
hassl-830	138	75	con3	con3	PROPN
hassl-830	138	76	0.9	0.9	NUM
hassl-830	138	77	0.19	0.19	NUM
hassl-830	138	78	6	6	NUM
hassl-830	138	79	webdesig	webdesig	ADJ
hassl-830	138	80	des1	des1	NOUN
hassl-830	138	81	0.88	0.88	NUM
hassl-830	138	82	0.23	0.23	NUM
hassl-830	138	83	0.93	0.93	NUM
hassl-830	138	84	0.77	0.77	NUM
hassl-830	138	85	des2	des2	PROPN
hassl-830	138	86	0.87	0.87	NUM
hassl-830	138	87	0.23	0.23	NUM
hassl-830	138	88	des3	des3	PROPN
hassl-830	138	89	0.88	0.88	NUM
hassl-830	138	90	0.23	0.23	NUM
hassl-830	138	91	des4	des4	NOUN
hassl-830	138	92	0.87	0.87	NUM
hassl-830	138	93	0.24	0.24	NUM
hassl-830	138	94	7	7	NUM
hassl-830	138	95	compensation	compensation	NOUN
hassl-830	138	96	com1	com1	NOUN
hassl-830	138	97	0.8	0.8	NUM
hassl-830	138	98	0.36	0.36	NUM
hassl-830	138	99	0.89	0.89	NUM
hassl-830	138	100	0.73	0.73	NUM
hassl-830	138	101	com3	com3	NOUN
hassl-830	138	102	0.89	0.89	NUM
hassl-830	138	103	0.2	0.2	NUM
hassl-830	138	104	com4	com4	NOUN
hassl-830	138	105	0.86	0.86	NUM
hassl-830	138	106	0.26	0.26	NUM
hassl-830	138	107	8	8	NUM
hassl-830	138	108	e	e	NOUN
hassl-830	138	109	-	-	NOUN
hassl-830	138	110	satisfaction	satisfaction	NOUN
hassl-830	138	111	es1	es1	PROPN
hassl-830	138	112	0.91	0.91	NUM
hassl-830	138	113	0.17	0.17	NUM
hassl-830	138	114	0.97	0.97	NUM
hassl-830	138	115	0.87	0.87	NUM
hassl-830	138	116	es2	es2	PROPN
hassl-830	138	117	0.94	0.94	NUM
hassl-830	138	118	0.13	0.13	NUM
hassl-830	138	119	es3	es3	PROPN
hassl-830	138	120	0.95	0.95	NUM
hassl-830	138	121	0.1	0.1	NUM
hassl-830	138	122	es4	es4	NOUN
hassl-830	138	123	0.94	0.94	NUM
hassl-830	138	124	0.12	0.12	NUM
hassl-830	138	125	es5	es5	PROPN
hassl-830	138	126	0.93	0.93	NUM
hassl-830	138	127	0.14	0.14	NUM
hassl-830	138	128	9	9	NUM
hassl-830	138	129	e	e	NOUN
hassl-830	138	130	-	-	NOUN
hassl-830	138	131	loyalty	loyalty	ADJ
hassl-830	138	132	el2	el2	NOUN
hassl-830	138	133	0.91	0.91	NUM
hassl-830	138	134	0.18	0.18	NUM
hassl-830	138	135	0.95	0.95	NUM
hassl-830	138	136	0.84	0.84	NUM
hassl-830	138	137	el3	el3	PROPN
hassl-830	138	138	0.93	0.93	NUM
hassl-830	138	139	0.14	0.14	NUM
hassl-830	138	140	el5	el5	NOUN
hassl-830	138	141	0.92	0.92	NUM
hassl-830	138	142	0.15	0.15	NUM
hassl-830	138	143	el6	el6	NOUN
hassl-830	138	144	0.9	0.9	NUM
hassl-830	138	145	0.18	0.18	NUM
hassl-830	138	146	source	source	NOUN
hassl-830	138	147	:	:	PUNCT
hassl-830	138	148	data	datum	NOUN
hassl-830	138	149	analyzed	analyze	VERB
hassl-830	138	150	.	.	PUNCT
hassl-830	139	1	humanities	humanity	NOUN
hassl-830	139	2	and	and	CCONJ
hassl-830	139	3	social	social	ADJ
hassl-830	139	4	sciences	science	NOUN
hassl-830	139	5	letters	letter	NOUN
hassl-830	139	6	,	,	PUNCT
hassl-830	139	7	2019	2019	NUM
hassl-830	139	8	,	,	PUNCT
hassl-830	139	9	7(4	7(4	NUM
hassl-830	139	10	):	):	PUNCT
hassl-830	139	11	199	199	NUM
hassl-830	139	12	-	-	SYM
hassl-830	139	13	208	208	NUM
hassl-830	139	14	205	205	NUM
hassl-830	139	15	©	©	PROPN
hassl-830	139	16	2019	2019	NUM
hassl-830	139	17	conscientia	conscientia	PROPN
hassl-830	139	18	beam	beam	PROPN
hassl-830	139	19	.	.	PUNCT
hassl-830	140	1	all	all	DET
hassl-830	140	2	rights	right	NOUN
hassl-830	140	3	reserved	reserve	VERB
hassl-830	140	4	.	.	PUNCT
hassl-830	141	1	4.2	4.2	NUM
hassl-830	141	2	.	.	PUNCT
hassl-830	141	3	goodness	goodness	NOUN
hassl-830	141	4	of	of	ADP
hassl-830	141	5	fit	fit	PROPN
hassl-830	141	6	,	,	PUNCT
hassl-830	141	7	validity	validity	NOUN
hassl-830	141	8	and	and	CCONJ
hassl-830	141	9	reliability	reliability	NOUN
hassl-830	141	10	the	the	DET
hassl-830	141	11	first	first	ADJ
hassl-830	141	12	cfa	cfa	PROPN
hassl-830	141	13	test	test	NOUN
hassl-830	141	14	showed	show	VERB
hassl-830	141	15	that	that	SCONJ
hassl-830	141	16	all	all	DET
hassl-830	141	17	indicators	indicator	NOUN
hassl-830	141	18	were	be	AUX
hassl-830	141	19	valid	valid	ADJ
hassl-830	141	20	to	to	PART
hassl-830	141	21	manifest	manifest	VERB
hassl-830	141	22	the	the	DET
hassl-830	141	23	existence	existence	NOUN
hassl-830	141	24	of	of	ADP
hassl-830	141	25	each	each	DET
hassl-830	141	26	construct	construct	NOUN
hassl-830	141	27	.	.	PUNCT
hassl-830	142	1	rmsea	rmsea	NOUN
hassl-830	142	2	was	be	AUX
hassl-830	142	3	worth	worth	ADJ
hassl-830	142	4	0.07	0.07	NUM
hassl-830	142	5	and	and	CCONJ
hassl-830	142	6	all	all	DET
hassl-830	142	7	standardized	standardized	ADJ
hassl-830	142	8	loading	loading	NOUN
hassl-830	142	9	factors	factor	NOUN
hassl-830	142	10	were	be	AUX
hassl-830	142	11	worth	worth	ADJ
hassl-830	142	12	more	more	ADJ
hassl-830	142	13	than	than	ADP
hassl-830	142	14	0.8	0.8	NUM
hassl-830	142	15	in	in	ADP
hassl-830	142	16	addition	addition	NOUN
hassl-830	142	17	to	to	ADP
hassl-830	142	18	ef2	ef2	PROPN
hassl-830	142	19	that	that	PRON
hassl-830	142	20	was	be	AUX
hassl-830	142	21	0.78	0.78	NUM
hassl-830	142	22	.	.	PUNCT
hassl-830	143	1	however	however	ADV
hassl-830	143	2	,	,	PUNCT
hassl-830	143	3	in	in	ADP
hassl-830	143	4	order	order	NOUN
hassl-830	143	5	to	to	PART
hassl-830	143	6	obtain	obtain	VERB
hassl-830	143	7	a	a	DET
hassl-830	143	8	gof	gof	NOUN
hassl-830	143	9	that	that	PRON
hassl-830	143	10	met	meet	VERB
hassl-830	143	11	our	our	PRON
hassl-830	143	12	selection	selection	NOUN
hassl-830	143	13	criteria	criterion	NOUN
hassl-830	143	14	,	,	PUNCT
hassl-830	143	15	we	we	PRON
hassl-830	143	16	decided	decide	VERB
hassl-830	143	17	to	to	PART
hassl-830	143	18	eliminate	eliminate	VERB
hassl-830	143	19	items	item	NOUN
hassl-830	143	20	that	that	PRON
hassl-830	143	21	contributed	contribute	VERB
hassl-830	143	22	to	to	ADP
hassl-830	143	23	decreasing	decrease	VERB
hassl-830	143	24	the	the	DET
hassl-830	143	25	number	number	NOUN
hassl-830	143	26	of	of	ADP
hassl-830	143	27	chi	chi	NOUN
hassl-830	143	28	-	-	PUNCT
hassl-830	143	29	square	square	NOUN
hassl-830	143	30	and	and	CCONJ
hassl-830	143	31	to	to	PART
hassl-830	143	32	obtain	obtain	VERB
hassl-830	143	33	the	the	DET
hassl-830	143	34	value	value	NOUN
hassl-830	143	35	of	of	ADP
hassl-830	143	36	≥	≥	NOUN
hassl-830	143	37	.90	.90	NUM
hassl-830	143	38	on	on	ADP
hassl-830	143	39	all	all	DET
hassl-830	143	40	the	the	DET
hassl-830	143	41	gof	gof	ADJ
hassl-830	143	42	index	index	NOUN
hassl-830	143	43	criteria	criterion	NOUN
hassl-830	143	44	we	we	PRON
hassl-830	143	45	chose	choose	VERB
hassl-830	143	46	.	.	PUNCT
hassl-830	144	1	from	from	ADP
hassl-830	144	2	this	this	DET
hassl-830	144	3	practice	practice	NOUN
hassl-830	144	4	,	,	PUNCT
hassl-830	144	5	the	the	DET
hassl-830	144	6	sequentially	sequentially	ADV
hassl-830	144	7	eliminated	eliminate	VERB
hassl-830	144	8	items	item	NOUN
hassl-830	144	9	were	be	AUX
hassl-830	144	10	res1	res1	NOUN
hassl-830	144	11	,	,	PUNCT
hassl-830	144	12	des5	des5	PROPN
hassl-830	144	13	,	,	PUNCT
hassl-830	144	14	des6	des6	PROPN
hassl-830	144	15	,	,	PUNCT
hassl-830	144	16	com2	com2	PROPN
hassl-830	144	17	,	,	PUNCT
hassl-830	144	18	pri2	pri2	PROPN
hassl-830	144	19	,	,	PUNCT
hassl-830	144	20	es6	es6	PROPN
hassl-830	144	21	,	,	PUNCT
hassl-830	144	22	el1	el1	PROPN
hassl-830	144	23	,	,	PUNCT
hassl-830	144	24	ef4	ef4	PROPN
hassl-830	144	25	,	,	PUNCT
hassl-830	144	26	ef2	ef2	NOUN
hassl-830	144	27	and	and	CCONJ
hassl-830	144	28	el4	el4	PROPN
hassl-830	144	29	.	.	PUNCT
hassl-830	145	1	the	the	DET
hassl-830	145	2	gof	gof	NOUN
hassl-830	145	3	were	be	AUX
hassl-830	145	4	agfi	agfi	NOUN
hassl-830	145	5	at	at	ADP
hassl-830	145	6	0.90	0.90	NUM
hassl-830	145	7	,	,	PUNCT
hassl-830	145	8	gfi	gfi	PROPN
hassl-830	145	9	at	at	ADP
hassl-830	145	10	0.92	0.92	NUM
hassl-830	145	11	,	,	PUNCT
hassl-830	145	12	rfi	rfi	NOUN
hassl-830	145	13	at	at	ADP
hassl-830	145	14	0.99	0.99	NUM
hassl-830	145	15	,	,	PUNCT
hassl-830	145	16	ifi	ifi	NOUN
hassl-830	145	17	at	at	ADP
hassl-830	145	18	1	1	NUM
hassl-830	145	19	,	,	PUNCT
hassl-830	145	20	cfi	cfi	NOUN
hassl-830	145	21	at	at	ADP
hassl-830	145	22	1	1	NUM
hassl-830	145	23	,	,	PUNCT
hassl-830	145	24	nfi	nfi	NOUN
hassl-830	145	25	at	at	ADP
hassl-830	145	26	0.99	0.99	NUM
hassl-830	145	27	,	,	PUNCT
hassl-830	145	28	nnfi	nnfi	ADJ
hassl-830	145	29	at	at	ADP
hassl-830	145	30	1	1	NUM
hassl-830	145	31	,	,	PUNCT
hassl-830	145	32	and	and	CCONJ
hassl-830	145	33	rmsea	rmsea	NOUN
hassl-830	145	34	at	at	ADP
hassl-830	145	35	0.049	0.049	NUM
hassl-830	145	36	.	.	PUNCT
hassl-830	146	1	these	these	DET
hassl-830	146	2	satisfactory	satisfactory	ADJ
hassl-830	146	3	results	result	NOUN
hassl-830	146	4	continued	continue	VERB
hassl-830	146	5	to	to	PART
hassl-830	146	6	slf	slf	VERB
hassl-830	146	7	scores	score	NOUN
hassl-830	146	8	by	by	ADP
hassl-830	146	9	the	the	DET
hassl-830	146	10	lowest	low	ADJ
hassl-830	146	11	score	score	NOUN
hassl-830	146	12	which	which	PRON
hassl-830	146	13	was	be	AUX
hassl-830	146	14	0.80	0.80	NUM
hassl-830	146	15	.	.	PUNCT
hassl-830	147	1	satisfactory	satisfactory	ADJ
hassl-830	147	2	results	result	NOUN
hassl-830	147	3	were	be	AUX
hassl-830	147	4	also	also	ADV
hassl-830	147	5	obtained	obtain	VERB
hassl-830	147	6	from	from	ADP
hassl-830	147	7	the	the	DET
hassl-830	147	8	reliability	reliability	NOUN
hassl-830	147	9	construct	construct	NOUN
hassl-830	147	10	test	test	NOUN
hassl-830	147	11	of	of	ADP
hassl-830	147	12	all	all	DET
hassl-830	147	13	constructs	construct	NOUN
hassl-830	147	14	,	,	PUNCT
hassl-830	147	15	i.e.	i.e.	X
hassl-830	147	16	the	the	DET
hassl-830	147	17	dimensions	dimension	NOUN
hassl-830	147	18	of	of	ADP
hassl-830	147	19	esq	esq	PROPN
hassl-830	147	20	,	,	PUNCT
hassl-830	147	21	esat	esat	PROPN
hassl-830	147	22	and	and	CCONJ
hassl-830	147	23	eloy	eloy	PROPN
hassl-830	147	24	had	have	VERB
hassl-830	147	25	good	good	ADJ
hassl-830	147	26	reliability	reliability	NOUN
hassl-830	147	27	.	.	PUNCT
hassl-830	148	1	the	the	DET
hassl-830	148	2	complete	complete	ADJ
hassl-830	148	3	results	result	NOUN
hassl-830	148	4	of	of	ADP
hassl-830	148	5	the	the	DET
hassl-830	148	6	validity	validity	NOUN
hassl-830	148	7	and	and	CCONJ
hassl-830	148	8	reliability	reliability	NOUN
hassl-830	148	9	test	test	NOUN
hassl-830	148	10	can	can	AUX
hassl-830	148	11	be	be	AUX
hassl-830	148	12	seen	see	VERB
hassl-830	148	13	in	in	ADP
hassl-830	148	14	table	table	NOUN
hassl-830	148	15	3	3	NUM
hassl-830	148	16	4.3	4.3	NUM
hassl-830	148	17	.	.	PUNCT
hassl-830	149	1	hypothesis	hypothesis	NOUN
hassl-830	149	2	test	test	NOUN
hassl-830	149	3	the	the	DET
hassl-830	149	4	full	full	ADJ
hassl-830	149	5	model	model	NOUN
hassl-830	149	6	estimation	estimation	NOUN
hassl-830	149	7	results	result	NOUN
hassl-830	149	8	showed	show	VERB
hassl-830	149	9	empirical	empirical	ADJ
hassl-830	149	10	evidence	evidence	NOUN
hassl-830	149	11	that	that	SCONJ
hassl-830	149	12	not	not	PART
hassl-830	149	13	all	all	DET
hassl-830	149	14	esq	esq	PROPN
hassl-830	149	15	dimensions	dimension	NOUN
hassl-830	149	16	affected	affect	VERB
hassl-830	149	17	eloy	eloy	PROPN
hassl-830	149	18	through	through	ADP
hassl-830	149	19	esat	esat	PROPN
hassl-830	149	20	.	.	PUNCT
hassl-830	150	1	the	the	DET
hassl-830	150	2	following	follow	VERB
hassl-830	150	3	table	table	NOUN
hassl-830	150	4	4	4	NUM
hassl-830	150	5	explains	explain	VERB
hassl-830	150	6	this	this	PRON
hassl-830	150	7	further	far	ADV
hassl-830	150	8	.	.	PUNCT
hassl-830	151	1	table-4	table-4	X
hassl-830	151	2	.	.	PUNCT
hassl-830	151	3	hypothesis	hypothesis	NOUN
hassl-830	151	4	test	test	NOUN
hassl-830	151	5	result	result	NOUN
hassl-830	151	6	.	.	PUNCT
hassl-830	152	1	no	no	INTJ
hassl-830	152	2	.	.	PUNCT
hassl-830	153	1	hypothesis	hypothesis	NOUN
hassl-830	153	2	estimates	estimate	VERB
hassl-830	153	3	std	std	PROPN
hassl-830	153	4	.	.	PROPN
hassl-830	153	5	estimates	estimate	VERB
hassl-830	153	6	t	t	PROPN
hassl-830	153	7	-	-	PUNCT
hassl-830	153	8	values	value	NOUN
hassl-830	153	9	decisions	decision	NOUN
hassl-830	153	10	1	1	NUM
hassl-830	153	11	efficiency	efficiency	NOUN
hassl-830	153	12			NOUN
hassl-830	153	13	e	e	NOUN
hassl-830	153	14	-	-	NOUN
hassl-830	153	15	satisfaction	satisfaction	NOUN
hassl-830	153	16	0.91	0.91	NUM
hassl-830	153	17	0.26	0.26	NUM
hassl-830	153	18	1.03	1.03	NUM
hassl-830	153	19	rejected	reject	VERB
hassl-830	153	20	2	2	NUM
hassl-830	153	21	reliability	reliability	NOUN
hassl-830	153	22			NOUN
hassl-830	153	23	e	e	NOUN
hassl-830	153	24	-	-	NOUN
hassl-830	153	25	satisfaction	satisfaction	NOUN
hassl-830	153	26	-0.12	-0.12	NUM
hassl-830	153	27	-0.03	-0.03	NUM
hassl-830	153	28	-0.14	-0.14	NUM
hassl-830	153	29	rejected	reject	VERB
hassl-830	153	30	3	3	NUM
hassl-830	153	31	privacy	privacy	NOUN
hassl-830	153	32			NOUN
hassl-830	153	33	e	e	NOUN
hassl-830	153	34	-	-	NOUN
hassl-830	153	35	satisfaction	satisfaction	NOUN
hassl-830	153	36	0.37	0.37	NUM
hassl-830	153	37	0.1	0.1	NUM
hassl-830	153	38	2.32	2.32	NUM
hassl-830	153	39	accepted	accept	VERB
hassl-830	153	40	4	4	NUM
hassl-830	153	41	responsiveness	responsiveness	NOUN
hassl-830	153	42			NOUN
hassl-830	153	43	e	e	NOUN
hassl-830	153	44	-	-	NOUN
hassl-830	153	45	satisfaction	satisfaction	ADJ
hassl-830	153	46	-0.24	-0.24	NOUN
hassl-830	153	47	-0.07	-0.07	NUM
hassl-830	153	48	-1	-1	PUNCT
hassl-830	153	49	rejected	reject	VERB
hassl-830	153	50	5	5	NUM
hassl-830	153	51	contact	contact	NOUN
hassl-830	153	52			NOUN
hassl-830	153	53	e	e	NOUN
hassl-830	153	54	-	-	NOUN
hassl-830	153	55	satisfaction	satisfaction	ADJ
hassl-830	153	56	-0.27	-0.27	PROPN
hassl-830	153	57	-0.08	-0.08	DET
hassl-830	153	58	-1.57	-1.57	NUM
hassl-830	153	59	rejected	reject	VERB
hassl-830	153	60	6	6	NUM
hassl-830	153	61	webdesign	webdesign	NOUN
hassl-830	153	62			NOUN
hassl-830	153	63	e	e	NOUN
hassl-830	153	64	-	-	NOUN
hassl-830	153	65	satisfaction	satisfaction	NOUN
hassl-830	153	66	1.32	1.32	NUM
hassl-830	153	67	0.37	0.37	NUM
hassl-830	153	68	3	3	NUM
hassl-830	153	69	accepted	accept	VERB
hassl-830	153	70	7	7	NUM
hassl-830	153	71	compensation	compensation	NOUN
hassl-830	153	72			NOUN
hassl-830	153	73	e	e	NOUN
hassl-830	153	74	-	-	NOUN
hassl-830	153	75	satisfaction	satisfaction	NOUN
hassl-830	153	76	1.58	1.58	NUM
hassl-830	153	77	0.44	0.44	NUM
hassl-830	153	78	3.25	3.25	NUM
hassl-830	153	79	accepted	accept	VERB
hassl-830	153	80	8	8	NUM
hassl-830	153	81	e	e	NOUN
hassl-830	153	82	-	-	NOUN
hassl-830	153	83	satisfaction	satisfaction	NOUN
hassl-830	153	84			NOUN
hassl-830	153	85	e	e	NOUN
hassl-830	153	86	-	-	NOUN
hassl-830	153	87	loyalty	loyalty	NOUN
hassl-830	153	88	0.97	0.97	NUM
hassl-830	153	89	0.96	0.96	NUM
hassl-830	153	90	16.65	16.65	NUM
hassl-830	153	91	accepted	accept	VERB
hassl-830	153	92	source	source	NOUN
hassl-830	153	93	:	:	PUNCT
hassl-830	153	94	data	datum	NOUN
hassl-830	153	95	analyzed	analyze	VERB
hassl-830	153	96	.	.	PUNCT
hassl-830	154	1	from	from	ADP
hassl-830	154	2	the	the	DET
hassl-830	154	3	table	table	NOUN
hassl-830	154	4	3	3	NUM
hassl-830	154	5	we	we	PRON
hassl-830	154	6	obtained	obtain	VERB
hassl-830	154	7	the	the	DET
hassl-830	154	8	results	result	NOUN
hassl-830	154	9	of	of	ADP
hassl-830	154	10	four	four	NUM
hassl-830	154	11	accepted	accepted	ADJ
hassl-830	154	12	hypotheses	hypothesis	NOUN
hassl-830	154	13	:	:	PUNCT
hassl-830	154	14	h3	h3	NOUN
hassl-830	154	15	,	,	PUNCT
hassl-830	154	16	h6	h6	PROPN
hassl-830	154	17	,	,	PUNCT
hassl-830	154	18	h7	h7	PROPN
hassl-830	154	19	,	,	PUNCT
hassl-830	154	20	and	and	CCONJ
hassl-830	154	21	h8	h8	PROPN
hassl-830	154	22	.	.	PUNCT
hassl-830	155	1	in	in	ADP
hassl-830	155	2	the	the	DET
hassl-830	155	3	case	case	NOUN
hassl-830	155	4	of	of	ADP
hassl-830	155	5	bukalapak.com	bukalapak.com	X
hassl-830	155	6	,	,	PUNCT
hassl-830	155	7	it	it	PRON
hassl-830	155	8	proved	prove	VERB
hassl-830	155	9	h8	h8	PROPN
hassl-830	155	10	and	and	CCONJ
hassl-830	155	11	that	that	SCONJ
hassl-830	155	12	the	the	DET
hassl-830	155	13	esat	esat	PROPN
hassl-830	155	14	influence	influence	PROPN
hassl-830	155	15	on	on	ADP
hassl-830	155	16	eloy	eloy	PROPN
hassl-830	155	17	was	be	AUX
hassl-830	155	18	the	the	DET
hassl-830	155	19	key	key	ADJ
hassl-830	155	20	factor	factor	NOUN
hassl-830	155	21	for	for	ADP
hassl-830	155	22	the	the	DET
hassl-830	155	23	presence	presence	NOUN
hassl-830	155	24	or	or	CCONJ
hassl-830	155	25	absence	absence	NOUN
hassl-830	155	26	of	of	ADP
hassl-830	155	27	the	the	DET
hassl-830	155	28	role	role	NOUN
hassl-830	155	29	of	of	ADP
hassl-830	155	30	esat	esat	PROPN
hassl-830	155	31	mediation	mediation	NOUN
hassl-830	155	32	on	on	ADP
hassl-830	155	33	the	the	DET
hassl-830	155	34	influence	influence	NOUN
hassl-830	155	35	of	of	ADP
hassl-830	155	36	the	the	DET
hassl-830	155	37	esq	esq	PROPN
hassl-830	155	38	dimensions	dimension	NOUN
hassl-830	155	39	of	of	ADP
hassl-830	155	40	privacy	privacy	NOUN
hassl-830	155	41	,	,	PUNCT
hassl-830	155	42	web	web	NOUN
hassl-830	155	43	design	design	NOUN
hassl-830	155	44	and	and	CCONJ
hassl-830	155	45	compensation	compensation	NOUN
hassl-830	155	46	on	on	ADP
hassl-830	155	47	eloy	eloy	PROPN
hassl-830	155	48	for	for	ADP
hassl-830	155	49	bukalapak.com	bukalapak.com	X
hassl-830	155	50	.	.	PUNCT
hassl-830	156	1	it	it	PRON
hassl-830	156	2	means	mean	VERB
hassl-830	156	3	that	that	SCONJ
hassl-830	156	4	only	only	ADV
hassl-830	156	5	three	three	NUM
hassl-830	156	6	dimensions	dimension	NOUN
hassl-830	156	7	of	of	ADP
hassl-830	156	8	the	the	DET
hassl-830	156	9	esq	esq	PROPN
hassl-830	156	10	for	for	ADP
hassl-830	156	11	bukalapak.com	bukalapak.com	X
hassl-830	156	12	affected	affect	VERB
hassl-830	156	13	the	the	DET
hassl-830	156	14	eloy	eloy	PROPN
hassl-830	156	15	of	of	ADP
hassl-830	156	16	its	its	PRON
hassl-830	156	17	customers	customer	NOUN
hassl-830	156	18	.	.	PUNCT
hassl-830	157	1	if	if	SCONJ
hassl-830	157	2	we	we	PRON
hassl-830	157	3	compared	compare	VERB
hassl-830	157	4	the	the	DET
hassl-830	157	5	value	value	NOUN
hassl-830	157	6	of	of	ADP
hassl-830	157	7	standardized	standardized	ADJ
hassl-830	157	8	estimates	estimate	NOUN
hassl-830	157	9	,	,	PUNCT
hassl-830	157	10	the	the	DET
hassl-830	157	11	three	three	NUM
hassl-830	157	12	dimensions	dimension	NOUN
hassl-830	157	13	sequentially	sequentially	ADV
hassl-830	157	14	from	from	ADP
hassl-830	157	15	the	the	DET
hassl-830	157	16	greatest	great	ADJ
hassl-830	157	17	influence	influence	NOUN
hassl-830	157	18	to	to	ADP
hassl-830	157	19	the	the	DET
hassl-830	157	20	smallest	small	ADJ
hassl-830	157	21	,	,	PUNCT
hassl-830	157	22	were	be	AUX
hassl-830	157	23	namely	namely	ADV
hassl-830	157	24	:	:	PUNCT
hassl-830	157	25	compensation	compensation	NOUN
hassl-830	157	26	,	,	PUNCT
hassl-830	157	27	web	web	NOUN
hassl-830	157	28	design	design	NOUN
hassl-830	157	29	,	,	PUNCT
hassl-830	157	30	and	and	CCONJ
hassl-830	157	31	privacy	privacy	NOUN
hassl-830	157	32	.	.	PUNCT
hassl-830	158	1	empirically	empirically	ADV
hassl-830	158	2	,	,	PUNCT
hassl-830	158	3	our	our	PRON
hassl-830	158	4	findings	finding	NOUN
hassl-830	158	5	provided	provide	VERB
hassl-830	158	6	sufficient	sufficient	ADJ
hassl-830	158	7	evidence	evidence	NOUN
hassl-830	158	8	that	that	SCONJ
hassl-830	158	9	the	the	DET
hassl-830	158	10	perceptions	perception	NOUN
hassl-830	158	11	of	of	ADP
hassl-830	158	12	compensation	compensation	NOUN
hassl-830	158	13	provided	provide	VERB
hassl-830	158	14	by	by	ADP
hassl-830	158	15	bukalapak.com	bukalapak.com	X
hassl-830	158	16	regarding	regard	VERB
hassl-830	158	17	any	any	DET
hassl-830	158	18	problems	problem	NOUN
hassl-830	158	19	that	that	PRON
hassl-830	158	20	occur	occur	VERB
hassl-830	158	21	,	,	PUNCT
hassl-830	158	22	the	the	DET
hassl-830	158	23	positive	positive	ADJ
hassl-830	158	24	perceptions	perception	NOUN
hassl-830	158	25	of	of	ADP
hassl-830	158	26	web	web	NOUN
hassl-830	158	27	site	site	NOUN
hassl-830	158	28	design	design	NOUN
hassl-830	158	29	,	,	PUNCT
hassl-830	158	30	and	and	CCONJ
hassl-830	158	31	the	the	DET
hassl-830	158	32	perceptions	perception	NOUN
hassl-830	158	33	of	of	ADP
hassl-830	158	34	how	how	SCONJ
hassl-830	158	35	privacy	privacy	NOUN
hassl-830	158	36	is	be	AUX
hassl-830	158	37	maintained	maintain	VERB
hassl-830	158	38	were	be	AUX
hassl-830	158	39	antecedents	antecedent	NOUN
hassl-830	158	40	to	to	ADP
hassl-830	158	41	customer	customer	NOUN
hassl-830	158	42	satisfaction	satisfaction	NOUN
hassl-830	158	43	before	before	ADP
hassl-830	158	44	all	all	DET
hassl-830	158	45	three	three	NUM
hassl-830	158	46	affected	affect	VERB
hassl-830	158	47	bukalapak	bukalapak	PROPN
hassl-830	158	48	.com	.com	PROPN
hassl-830	158	49	’s	’s	PART
hassl-830	158	50	customer	customer	NOUN
hassl-830	158	51	loyalty	loyalty	NOUN
hassl-830	158	52	.	.	PUNCT
hassl-830	159	1	the	the	DET
hassl-830	159	2	proven	prove	VERB
hassl-830	159	3	hypotheses	hypothesis	NOUN
hassl-830	159	4	of	of	ADP
hassl-830	159	5	h3	h3	NOUN
hassl-830	159	6	,	,	PUNCT
hassl-830	159	7	h6	h6	PROPN
hassl-830	159	8	,	,	PUNCT
hassl-830	159	9	h7	h7	PROPN
hassl-830	159	10	and	and	CCONJ
hassl-830	159	11	h8	h8	PROPN
hassl-830	159	12	were	be	AUX
hassl-830	159	13	the	the	DET
hassl-830	159	14	amplifiers	amplifier	NOUN
hassl-830	159	15	of	of	ADP
hassl-830	159	16	the	the	DET
hassl-830	159	17	theory	theory	NOUN
hassl-830	159	18	of	of	ADP
hassl-830	159	19	mediation	mediation	NOUN
hassl-830	159	20	relationship	relationship	NOUN
hassl-830	159	21	by	by	ADP
hassl-830	159	22	esat	esat	PROPN
hassl-830	159	23	on	on	ADP
hassl-830	159	24	the	the	DET
hassl-830	159	25	effect	effect	NOUN
hassl-830	159	26	of	of	ADP
hassl-830	159	27	e	e	NOUN
hassl-830	159	28	-	-	NOUN
hassl-830	159	29	service	service	ADJ
hassl-830	159	30	quality	quality	NOUN
hassl-830	159	31	on	on	ADP
hassl-830	159	32	customer	customer	NOUN
hassl-830	159	33	e	e	NOUN
hassl-830	159	34	-	-	NOUN
hassl-830	159	35	loyalty	loyalty	NOUN
hassl-830	159	36	.	.	PUNCT
hassl-830	160	1	these	these	DET
hassl-830	160	2	results	result	NOUN
hassl-830	160	3	are	be	AUX
hassl-830	160	4	similar	similar	ADJ
hassl-830	160	5	to	to	ADP
hassl-830	160	6	the	the	DET
hassl-830	160	7	two	two	NUM
hassl-830	160	8	other	other	ADJ
hassl-830	160	9	studies	study	NOUN
hassl-830	160	10	in	in	ADP
hassl-830	160	11	the	the	DET
hassl-830	160	12	e	e	PROPN
hassl-830	160	13	-	-	NOUN
hassl-830	160	14	commerce	commerce	NOUN
hassl-830	160	15	sector	sector	NOUN
hassl-830	160	16	by	by	ADP
hassl-830	160	17	yang	yang	PROPN
hassl-830	160	18	and	and	CCONJ
hassl-830	160	19	tsai	tsai	PROPN
hassl-830	160	20	(	(	PUNCT
hassl-830	160	21	2007	2007	NUM
hassl-830	160	22	)	)	PUNCT
hassl-830	160	23	,	,	PUNCT
hassl-830	160	24	ting	te	VERB
hassl-830	160	25	et	et	PROPN
hassl-830	160	26	al	al	PROPN
hassl-830	160	27	.	.	PUNCT
hassl-830	161	1	(	(	PUNCT
hassl-830	161	2	2016	2016	NUM
hassl-830	161	3	)	)	PUNCT
hassl-830	161	4	.	.	PUNCT
hassl-830	162	1	the	the	DET
hassl-830	162	2	results	result	NOUN
hassl-830	162	3	of	of	ADP
hassl-830	162	4	this	this	DET
hassl-830	162	5	study	study	NOUN
hassl-830	162	6	are	be	AUX
hassl-830	162	7	similar	similar	ADJ
hassl-830	162	8	to	to	ADP
hassl-830	162	9	those	those	PRON
hassl-830	162	10	of	of	ADP
hassl-830	162	11	aldweeri	aldweeri	PROPN
hassl-830	162	12	et	et	PROPN
hassl-830	162	13	al	al	PROPN
hassl-830	162	14	.	.	PROPN
hassl-830	163	1	(	(	PUNCT
hassl-830	163	2	2017	2017	NUM
hassl-830	163	3	)	)	PUNCT
hassl-830	163	4	,	,	PUNCT
hassl-830	163	5	zhang	zhang	PROPN
hassl-830	163	6	and	and	CCONJ
hassl-830	163	7	prybutok	prybutok	PROPN
hassl-830	163	8	(	(	PUNCT
hassl-830	163	9	2005	2005	NUM
hassl-830	163	10	)	)	PUNCT
hassl-830	163	11	,	,	PUNCT
hassl-830	163	12	lin	lin	PROPN
hassl-830	163	13	and	and	CCONJ
hassl-830	163	14	sun	sun	PROPN
hassl-830	163	15	(	(	PUNCT
hassl-830	163	16	2009	2009	NUM
hassl-830	163	17	)	)	PUNCT
hassl-830	163	18	,	,	PUNCT
hassl-830	163	19	eid	eid	PROPN
hassl-830	163	20	(	(	PUNCT
hassl-830	163	21	2011	2011	NUM
hassl-830	163	22	)	)	PUNCT
hassl-830	163	23	,	,	PUNCT
hassl-830	163	24	quan	quan	PROPN
hassl-830	163	25	(	(	PUNCT
hassl-830	163	26	2010	2010	NUM
hassl-830	163	27	)	)	PUNCT
hassl-830	163	28	,	,	PUNCT
hassl-830	163	29	yang	yang	PROPN
hassl-830	163	30	(	(	PUNCT
hassl-830	163	31	2007	2007	NUM
hassl-830	163	32	)	)	PUNCT
hassl-830	163	33	.	.	PUNCT
hassl-830	164	1	with	with	ADP
hassl-830	164	2	the	the	DET
hassl-830	164	3	proven	prove	VERB
hassl-830	164	4	influence	influence	NOUN
hassl-830	164	5	of	of	ADP
hassl-830	164	6	three	three	NUM
hassl-830	164	7	dimensions	dimension	NOUN
hassl-830	164	8	of	of	ADP
hassl-830	164	9	esq	esq	PROPN
hassl-830	164	10	,	,	PUNCT
hassl-830	164	11	namely	namely	ADV
hassl-830	164	12	compensation	compensation	NOUN
hassl-830	164	13	,	,	PUNCT
hassl-830	164	14	privacy	privacy	NOUN
hassl-830	164	15	,	,	PUNCT
hassl-830	164	16	and	and	CCONJ
hassl-830	164	17	website	website	NOUN
hassl-830	164	18	design	design	NOUN
hassl-830	164	19	,	,	PUNCT
hassl-830	164	20	all	all	PRON
hassl-830	164	21	of	of	ADP
hassl-830	164	22	which	which	PRON
hassl-830	164	23	are	be	AUX
hassl-830	164	24	human	human	NOUN
hassl-830	164	25	-	-	PUNCT
hassl-830	164	26	centered	center	VERB
hassl-830	164	27	esq	esq	PROPN
hassl-830	164	28	dimensions	dimension	NOUN
hassl-830	164	29	,	,	PUNCT
hassl-830	164	30	we	we	PRON
hassl-830	164	31	believe	believe	VERB
hassl-830	164	32	that	that	SCONJ
hassl-830	164	33	somehow	somehow	ADV
hassl-830	164	34	changes	change	NOUN
hassl-830	164	35	occur	occur	VERB
hassl-830	164	36	in	in	ADP
hassl-830	164	37	the	the	DET
hassl-830	164	38	way	way	NOUN
hassl-830	164	39	consumers	consumer	NOUN
hassl-830	164	40	and	and	CCONJ
hassl-830	164	41	producers	producer	NOUN
hassl-830	164	42	interact	interact	VERB
hassl-830	164	43	.	.	PUNCT
hassl-830	165	1	in	in	ADP
hassl-830	165	2	this	this	DET
hassl-830	165	3	case	case	NOUN
hassl-830	165	4	of	of	ADP
hassl-830	165	5	using	use	VERB
hassl-830	165	6	a	a	DET
hassl-830	165	7	website	website	NOUN
hassl-830	165	8	/	/	SYM
hassl-830	165	9	app	app	PROPN
hassl-830	165	10	,	,	PUNCT
hassl-830	165	11	human	human	ADJ
hassl-830	165	12	natural	natural	ADJ
hassl-830	165	13	factors	factor	NOUN
hassl-830	165	14	should	should	AUX
hassl-830	165	15	remain	remain	VERB
hassl-830	165	16	a	a	DET
hassl-830	165	17	concern	concern	NOUN
hassl-830	165	18	of	of	ADP
hassl-830	165	19	business	business	NOUN
hassl-830	165	20	people	people	NOUN
hassl-830	165	21	and	and	CCONJ
hassl-830	165	22	the	the	DET
hassl-830	165	23	market	market	NOUN
hassl-830	165	24	itself	itself	PRON
hassl-830	165	25	.	.	PUNCT
hassl-830	166	1	market	market	NOUN
hassl-830	166	2	memories	memory	NOUN
hassl-830	166	3	of	of	ADP
hassl-830	166	4	how	how	SCONJ
hassl-830	166	5	bukalapak.com	bukalapak.com	X
hassl-830	166	6	resolves	resolve	VERB
hassl-830	166	7	problems	problem	NOUN
hassl-830	166	8	by	by	ADP
hassl-830	166	9	providing	provide	VERB
hassl-830	166	10	compensation	compensation	NOUN
hassl-830	166	11	;	;	PUNCT
hassl-830	166	12	about	about	ADP
hassl-830	166	13	how	how	SCONJ
hassl-830	166	14	sentences	sentence	NOUN
hassl-830	166	15	are	be	AUX
hassl-830	166	16	structured	structure	VERB
hassl-830	166	17	to	to	PART
hassl-830	166	18	encourage	encourage	VERB
hassl-830	166	19	favorable	favorable	ADJ
hassl-830	166	20	perceptions	perception	NOUN
hassl-830	166	21	about	about	ADP
hassl-830	166	22	the	the	DET
hassl-830	166	23	fate	fate	NOUN
hassl-830	166	24	of	of	ADP
hassl-830	166	25	their	their	PRON
hassl-830	166	26	privacy	privacy	NOUN
hassl-830	166	27	;	;	PUNCT
hassl-830	166	28	as	as	ADV
hassl-830	166	29	well	well	ADV
hassl-830	166	30	as	as	ADP
hassl-830	166	31	how	how	SCONJ
hassl-830	166	32	the	the	DET
hassl-830	166	33	website	website	NOUN
hassl-830	166	34	/	/	SYM
hassl-830	166	35	application	application	NOUN
hassl-830	166	36	which	which	PRON
hassl-830	166	37	is	be	AUX
hassl-830	166	38	a	a	DET
hassl-830	166	39	front	front	ADJ
hassl-830	166	40	-	-	PUNCT
hassl-830	166	41	line	line	NOUN
hassl-830	166	42	employees	employee	NOUN
hassl-830	166	43	of	of	ADP
hassl-830	166	44	the	the	DET
hassl-830	166	45	company	company	NOUN
hassl-830	166	46	is	be	AUX
hassl-830	166	47	designed	design	VERB
hassl-830	166	48	and	and	CCONJ
hassl-830	166	49	humanities	humanity	NOUN
hassl-830	166	50	and	and	CCONJ
hassl-830	166	51	social	social	ADJ
hassl-830	166	52	sciences	science	NOUN
hassl-830	166	53	letters	letter	NOUN
hassl-830	166	54	,	,	PUNCT
hassl-830	166	55	2019	2019	NUM
hassl-830	166	56	,	,	PUNCT
hassl-830	166	57	7(4	7(4	NUM
hassl-830	166	58	):	):	PUNCT
hassl-830	166	59	199	199	NUM
hassl-830	166	60	-	-	SYM
hassl-830	166	61	208	208	NUM
hassl-830	166	62	206	206	NUM
hassl-830	166	63	©	©	PROPN
hassl-830	166	64	2019	2019	NUM
hassl-830	166	65	conscientia	conscientia	PROPN
hassl-830	166	66	beam	beam	PROPN
hassl-830	166	67	.	.	PUNCT
hassl-830	167	1	all	all	DET
hassl-830	167	2	rights	right	NOUN
hassl-830	167	3	reserved	reserve	VERB
hassl-830	167	4	.	.	PUNCT
hassl-830	168	1	how	how	SCONJ
hassl-830	168	2	it	it	PRON
hassl-830	168	3	interacts	interact	VERB
hassl-830	168	4	with	with	ADP
hassl-830	168	5	consumers	consumer	NOUN
hassl-830	168	6	,	,	PUNCT
hassl-830	168	7	will	will	AUX
hassl-830	168	8	overshadow	overshadow	VERB
hassl-830	168	9	market	market	NOUN
hassl-830	168	10	behavior	behavior	NOUN
hassl-830	168	11	in	in	ADP
hassl-830	168	12	the	the	DET
hassl-830	168	13	future	future	NOUN
hassl-830	168	14	.	.	PUNCT
hassl-830	169	1	in	in	ADP
hassl-830	169	2	our	our	PRON
hassl-830	169	3	study	study	NOUN
hassl-830	169	4	,	,	PUNCT
hassl-830	169	5	the	the	DET
hassl-830	169	6	influence	influence	NOUN
hassl-830	169	7	of	of	ADP
hassl-830	169	8	these	these	DET
hassl-830	169	9	three	three	NUM
hassl-830	169	10	dimensions	dimension	NOUN
hassl-830	169	11	on	on	ADP
hassl-830	169	12	electronic	electronic	ADJ
hassl-830	169	13	consumer	consumer	NOUN
hassl-830	169	14	loyalty	loyalty	NOUN
hassl-830	169	15	was	be	AUX
hassl-830	169	16	mediated	mediate	VERB
hassl-830	169	17	by	by	ADP
hassl-830	169	18	esat	esat	PROPN
hassl-830	169	19	.	.	PUNCT
hassl-830	170	1	this	this	DET
hassl-830	170	2	year	year	NOUN
hassl-830	170	3	,	,	PUNCT
hassl-830	170	4	2019	2019	NUM
hassl-830	170	5	,	,	PUNCT
hassl-830	170	6	bukalapak.com	bukalapak.com	X
hassl-830	170	7	has	have	AUX
hassl-830	170	8	made	make	VERB
hassl-830	170	9	many	many	ADJ
hassl-830	170	10	innovative	innovative	ADJ
hassl-830	170	11	changes	change	NOUN
hassl-830	170	12	in	in	ADP
hassl-830	170	13	its	its	PRON
hassl-830	170	14	electronic	electronic	ADJ
hassl-830	170	15	services	service	NOUN
hassl-830	170	16	by	by	ADP
hassl-830	170	17	taking	take	VERB
hassl-830	170	18	a	a	DET
hassl-830	170	19	human	human	NOUN
hassl-830	170	20	-	-	PUNCT
hassl-830	170	21	centered	center	VERB
hassl-830	170	22	approach	approach	NOUN
hassl-830	170	23	such	such	ADJ
hassl-830	170	24	as	as	ADP
hassl-830	170	25	giving	give	VERB
hassl-830	170	26	compensation	compensation	NOUN
hassl-830	170	27	in	in	ADP
hassl-830	170	28	the	the	DET
hassl-830	170	29	form	form	NOUN
hassl-830	170	30	of	of	ADP
hassl-830	170	31	prizes	prize	NOUN
hassl-830	170	32	for	for	ADP
hassl-830	170	33	participating	participate	VERB
hassl-830	170	34	in	in	ADP
hassl-830	170	35	games	game	NOUN
hassl-830	170	36	,	,	PUNCT
hassl-830	170	37	offering	offer	VERB
hassl-830	170	38	sweepstakes	sweepstake	NOUN
hassl-830	170	39	,	,	PUNCT
hassl-830	170	40	and	and	CCONJ
hassl-830	170	41	giving	give	VERB
hassl-830	170	42	away	away	ADP
hassl-830	170	43	free	free	ADJ
hassl-830	170	44	vouchers	voucher	NOUN
hassl-830	170	45	,	,	PUNCT
hassl-830	170	46	etc	etc	X
hassl-830	170	47	.	.	X
hassl-830	171	1	in	in	ADP
hassl-830	171	2	addition	addition	NOUN
hassl-830	171	3	,	,	PUNCT
hassl-830	171	4	the	the	DET
hassl-830	171	5	website	website	NOUN
hassl-830	171	6	design	design	NOUN
hassl-830	171	7	is	be	AUX
hassl-830	171	8	also	also	ADV
hassl-830	171	9	more	more	ADV
hassl-830	171	10	aesthetic	aesthetic	ADJ
hassl-830	171	11	and	and	CCONJ
hassl-830	171	12	dynamic	dynamic	ADJ
hassl-830	171	13	.	.	PUNCT
hassl-830	172	1	it	it	PRON
hassl-830	172	2	seems	seem	VERB
hassl-830	172	3	that	that	SCONJ
hassl-830	172	4	our	our	PRON
hassl-830	172	5	research	research	NOUN
hassl-830	172	6	in	in	ADP
hassl-830	172	7	2018	2018	NUM
hassl-830	172	8	is	be	AUX
hassl-830	172	9	in	in	ADP
hassl-830	172	10	line	line	NOUN
hassl-830	172	11	with	with	ADP
hassl-830	172	12	bukalapak.com	bukalapak.com	NOUN
hassl-830	172	13	's	's	PART
hassl-830	172	14	policy	policy	NOUN
hassl-830	172	15	in	in	ADP
hassl-830	172	16	2019	2019	NUM
hassl-830	172	17	.	.	PUNCT
hassl-830	173	1	5	5	NUM
hassl-830	173	2	.	.	X
hassl-830	173	3	conclusion	conclusion	NOUN
hassl-830	173	4	and	and	CCONJ
hassl-830	173	5	implications	implication	NOUN
hassl-830	173	6	the	the	DET
hassl-830	173	7	conclusion	conclusion	NOUN
hassl-830	173	8	of	of	ADP
hassl-830	173	9	this	this	DET
hassl-830	173	10	study	study	NOUN
hassl-830	173	11	is	be	AUX
hassl-830	173	12	that	that	SCONJ
hassl-830	173	13	the	the	DET
hassl-830	173	14	conventional	conventional	ADJ
hassl-830	173	15	theory	theory	NOUN
hassl-830	173	16	of	of	ADP
hassl-830	173	17	mediation	mediation	NOUN
hassl-830	173	18	of	of	ADP
hassl-830	173	19	the	the	DET
hassl-830	173	20	relationship	relationship	NOUN
hassl-830	173	21	of	of	ADP
hassl-830	173	22	service	service	NOUN
hassl-830	173	23	quality	quality	NOUN
hassl-830	173	24	,	,	PUNCT
hassl-830	173	25	satisfaction	satisfaction	NOUN
hassl-830	173	26	and	and	CCONJ
hassl-830	173	27	loyalty	loyalty	NOUN
hassl-830	173	28	can	can	AUX
hassl-830	173	29	also	also	ADV
hassl-830	173	30	be	be	AUX
hassl-830	173	31	applied	apply	VERB
hassl-830	173	32	and	and	CCONJ
hassl-830	173	33	succeeded	succeed	VERB
hassl-830	173	34	in	in	ADP
hassl-830	173	35	explaining	explain	VERB
hassl-830	173	36	phenomena	phenomenon	NOUN
hassl-830	173	37	in	in	ADP
hassl-830	173	38	the	the	DET
hassl-830	173	39	world	world	NOUN
hassl-830	173	40	of	of	ADP
hassl-830	173	41	e	e	NOUN
hassl-830	173	42	-	-	NOUN
hassl-830	173	43	commerce	commerce	NOUN
hassl-830	173	44	.	.	PUNCT
hassl-830	174	1	in	in	ADP
hassl-830	174	2	the	the	DET
hassl-830	174	3	case	case	NOUN
hassl-830	174	4	of	of	ADP
hassl-830	174	5	bukalapak.com	bukalapak.com	X
hassl-830	174	6	,	,	PUNCT
hassl-830	174	7	the	the	DET
hassl-830	174	8	dimensions	dimension	NOUN
hassl-830	174	9	of	of	ADP
hassl-830	174	10	electronic	electronic	ADJ
hassl-830	174	11	service	service	NOUN
hassl-830	174	12	quality	quality	NOUN
hassl-830	174	13	that	that	PRON
hassl-830	174	14	affect	affect	VERB
hassl-830	174	15	electronic	electronic	ADJ
hassl-830	174	16	loyalty	loyalty	NOUN
hassl-830	174	17	by	by	ADP
hassl-830	174	18	mediating	mediate	VERB
hassl-830	174	19	electronic	electronic	ADJ
hassl-830	174	20	satisfaction	satisfaction	NOUN
hassl-830	174	21	were	be	AUX
hassl-830	174	22	compensation	compensation	NOUN
hassl-830	174	23	,	,	PUNCT
hassl-830	174	24	web	web	NOUN
hassl-830	174	25	site	site	NOUN
hassl-830	174	26	design	design	NOUN
hassl-830	174	27	,	,	PUNCT
hassl-830	174	28	and	and	CCONJ
hassl-830	174	29	privacy	privacy	NOUN
hassl-830	174	30	.	.	PUNCT
hassl-830	175	1	these	these	DET
hassl-830	175	2	three	three	NUM
hassl-830	175	3	dimensions	dimension	NOUN
hassl-830	175	4	are	be	AUX
hassl-830	175	5	the	the	DET
hassl-830	175	6	human	human	ADJ
hassl-830	175	7	aspects	aspect	NOUN
hassl-830	175	8	of	of	ADP
hassl-830	175	9	website	website	NOUN
hassl-830	175	10	design	design	NOUN
hassl-830	175	11	.	.	PUNCT
hassl-830	176	1	practically	practically	ADV
hassl-830	176	2	,	,	PUNCT
hassl-830	176	3	bukalapak.com	bukalapak.com	X
hassl-830	176	4	must	must	AUX
hassl-830	176	5	pay	pay	VERB
hassl-830	176	6	attention	attention	NOUN
hassl-830	176	7	to	to	PART
hassl-830	176	8	increase	increase	VERB
hassl-830	176	9	the	the	DET
hassl-830	176	10	loyalty	loyalty	NOUN
hassl-830	176	11	of	of	ADP
hassl-830	176	12	their	their	PRON
hassl-830	176	13	customers	customer	NOUN
hassl-830	176	14	by	by	ADP
hassl-830	176	15	increasing	increase	VERB
hassl-830	176	16	the	the	DET
hassl-830	176	17	feeling	feeling	NOUN
hassl-830	176	18	of	of	ADP
hassl-830	176	19	being	be	AUX
hassl-830	176	20	valued	value	VERB
hassl-830	176	21	by	by	ADP
hassl-830	176	22	getting	get	VERB
hassl-830	176	23	compensation	compensation	NOUN
hassl-830	176	24	,	,	PUNCT
hassl-830	176	25	the	the	DET
hassl-830	176	26	ease	ease	NOUN
hassl-830	176	27	of	of	ADP
hassl-830	176	28	finding	find	VERB
hassl-830	176	29	sites	site	NOUN
hassl-830	176	30	/	/	SYM
hassl-830	176	31	applications	application	NOUN
hassl-830	176	32	with	with	ADP
hassl-830	176	33	web	web	NOUN
hassl-830	176	34	designs	design	NOUN
hassl-830	176	35	/	/	SYM
hassl-830	176	36	applications	application	NOUN
hassl-830	176	37	and	and	CCONJ
hassl-830	176	38	feeling	feel	VERB
hassl-830	176	39	safe	safe	ADJ
hassl-830	176	40	to	to	PART
hassl-830	176	41	transact	transact	VERB
hassl-830	176	42	.	.	PUNCT
hassl-830	177	1	the	the	DET
hassl-830	177	2	implication	implication	NOUN
hassl-830	177	3	for	for	ADP
hassl-830	177	4	further	further	ADJ
hassl-830	177	5	research	research	NOUN
hassl-830	177	6	is	be	AUX
hassl-830	177	7	the	the	DET
hassl-830	177	8	need	need	NOUN
hassl-830	177	9	to	to	PART
hassl-830	177	10	study	study	VERB
hassl-830	177	11	a	a	DET
hassl-830	177	12	larger	large	ADJ
hassl-830	177	13	population	population	NOUN
hassl-830	177	14	with	with	ADP
hassl-830	177	15	wider	wide	ADJ
hassl-830	177	16	coverage	coverage	NOUN
hassl-830	177	17	so	so	SCONJ
hassl-830	177	18	that	that	SCONJ
hassl-830	177	19	the	the	DET
hassl-830	177	20	results	result	NOUN
hassl-830	177	21	can	can	AUX
hassl-830	177	22	be	be	AUX
hassl-830	177	23	generalized	generalize	VERB
hassl-830	177	24	broadly	broadly	ADV
hassl-830	177	25	and	and	CCONJ
hassl-830	177	26	are	be	AUX
hassl-830	177	27	more	more	ADV
hassl-830	177	28	useful	useful	ADJ
hassl-830	177	29	.	.	PUNCT
hassl-830	178	1	future	future	ADJ
hassl-830	178	2	studies	study	NOUN
hassl-830	178	3	also	also	ADV
hassl-830	178	4	need	need	VERB
hassl-830	178	5	to	to	PART
hassl-830	178	6	look	look	VERB
hassl-830	178	7	at	at	ADP
hassl-830	178	8	the	the	DET
hassl-830	178	9	appropriateness	appropriateness	NOUN
hassl-830	178	10	of	of	ADP
hassl-830	178	11	measuring	measure	VERB
hassl-830	178	12	electronic	electronic	ADJ
hassl-830	178	13	service	service	NOUN
hassl-830	178	14	quality	quality	NOUN
hassl-830	178	15	with	with	ADP
hassl-830	178	16	the	the	DET
hassl-830	178	17	research	research	NOUN
hassl-830	178	18	context	context	NOUN
hassl-830	178	19	,	,	PUNCT
hassl-830	178	20	where	where	SCONJ
hassl-830	178	21	we	we	PRON
hassl-830	178	22	combine	combine	VERB
hassl-830	178	23	several	several	ADJ
hassl-830	178	24	scales	scale	NOUN
hassl-830	178	25	and	and	CCONJ
hassl-830	178	26	find	find	VERB
hassl-830	178	27	interesting	interesting	ADJ
hassl-830	178	28	empirical	empirical	ADJ
hassl-830	178	29	facts	fact	NOUN
hassl-830	178	30	.	.	PUNCT
hassl-830	179	1	funding	funding	NOUN
hassl-830	179	2	:	:	PUNCT
hassl-830	179	3	the	the	DET
hassl-830	179	4	author	author	NOUN
hassl-830	179	5	would	would	AUX
hassl-830	179	6	like	like	VERB
hassl-830	179	7	to	to	PART
hassl-830	179	8	thank	thank	VERB
hassl-830	179	9	the	the	DET
hassl-830	179	10	republic	republic	NOUN
hassl-830	179	11	of	of	ADP
hassl-830	179	12	indonesia	indonesia	PROPN
hassl-830	179	13	’s	’s	PART
hassl-830	179	14	ministry	ministry	PROPN
hassl-830	179	15	of	of	ADP
hassl-830	179	16	research	research	PROPN
hassl-830	179	17	,	,	PUNCT
hassl-830	179	18	technology	technology	NOUN
hassl-830	179	19	and	and	CCONJ
hassl-830	179	20	higher	high	ADJ
hassl-830	179	21	education	education	NOUN
hassl-830	179	22	for	for	ADP
hassl-830	179	23	the	the	DET
hassl-830	179	24	pkpt	pkpt	NOUN
hassl-830	179	25	2019	2019	NUM
hassl-830	179	26	grant	grant	NOUN
hassl-830	179	27	he	he	PRON
hassl-830	179	28	received	receive	VERB
hassl-830	179	29	.	.	PUNCT
hassl-830	180	1	this	this	DET
hassl-830	180	2	article	article	NOUN
hassl-830	180	3	is	be	AUX
hassl-830	180	4	one	one	NUM
hassl-830	180	5	of	of	ADP
hassl-830	180	6	the	the	DET
hassl-830	180	7	outputs	output	NOUN
hassl-830	180	8	of	of	ADP
hassl-830	180	9	the	the	DET
hassl-830	180	10	funded	funded	ADJ
hassl-830	180	11	research	research	NOUN
hassl-830	180	12	.	.	PUNCT
hassl-830	181	1	competing	compete	VERB
hassl-830	181	2	interests	interest	NOUN
hassl-830	181	3	:	:	PUNCT
hassl-830	181	4	the	the	DET
hassl-830	181	5	author	author	NOUN
hassl-830	181	6	declares	declare	VERB
hassl-830	181	7	that	that	SCONJ
hassl-830	181	8	there	there	PRON
hassl-830	181	9	are	be	VERB
hassl-830	181	10	no	no	DET
hassl-830	181	11	conflicts	conflict	NOUN
hassl-830	181	12	of	of	ADP
hassl-830	181	13	interests	interest	NOUN
hassl-830	181	14	regarding	regard	VERB
hassl-830	181	15	the	the	DET
hassl-830	181	16	publication	publication	NOUN
hassl-830	181	17	of	of	ADP
hassl-830	181	18	this	this	DET
hassl-830	181	19	paper	paper	NOUN
hassl-830	181	20	.	.	PUNCT
hassl-830	182	1	acknowledgement	acknowledgement	NOUN
hassl-830	182	2	:	:	PUNCT
hassl-830	182	3	the	the	DET
hassl-830	182	4	author	author	NOUN
hassl-830	182	5	thank	thank	VERB
hassl-830	182	6	anonymous	anonymous	ADJ
hassl-830	182	7	reviewers	reviewer	NOUN
hassl-830	182	8	for	for	ADP
hassl-830	182	9	their	their	PRON
hassl-830	182	10	suggestions	suggestion	NOUN
hassl-830	182	11	and	and	CCONJ
hassl-830	182	12	corrections	correction	NOUN
hassl-830	182	13	to	to	ADP
hassl-830	182	14	his	his	PRON
hassl-830	182	15	work	work	NOUN
hassl-830	182	16	.	.	PUNCT
hassl-830	183	1	references	reference	NOUN
hassl-830	183	2	al	al	PROPN
hassl-830	183	3	-	-	PUNCT
hassl-830	183	4	dweeri	dweeri	PROPN
hassl-830	183	5	,	,	PUNCT
hassl-830	183	6	r.m	r.m	PROPN
hassl-830	183	7	.	.	PROPN
hassl-830	183	8	,	,	PUNCT
hassl-830	183	9	z.m	z.m	PROPN
hassl-830	183	10	.	.	PROPN
hassl-830	183	11	obeidat	obeidat	PROPN
hassl-830	183	12	,	,	PUNCT
hassl-830	183	13	m.a	m.a	PROPN
hassl-830	183	14	.	.	PROPN
hassl-830	183	15	al	al	PROPN
hassl-830	183	16	-	-	PUNCT
hassl-830	183	17	dwiry	dwiry	NOUN
hassl-830	183	18	,	,	PUNCT
hassl-830	183	19	m.t	m.t	PROPN
hassl-830	183	20	.	.	PROPN
hassl-830	183	21	alshurideh	alshurideh	PROPN
hassl-830	183	22	and	and	CCONJ
hassl-830	183	23	a.m.	a.m.	PROPN
hassl-830	183	24	alhorani	alhorani	PROPN
hassl-830	183	25	,	,	PUNCT
hassl-830	183	26	2017	2017	NUM
hassl-830	183	27	.	.	PUNCT
hassl-830	184	1	the	the	DET
hassl-830	184	2	impact	impact	NOUN
hassl-830	184	3	of	of	ADP
hassl-830	184	4	e	e	NOUN
hassl-830	184	5	-	-	NOUN
hassl-830	184	6	service	service	ADJ
hassl-830	184	7	quality	quality	NOUN
hassl-830	184	8	and	and	CCONJ
hassl-830	184	9	eloyalty	eloyalty	NOUN
hassl-830	184	10	on	on	ADP
hassl-830	184	11	online	online	ADJ
hassl-830	184	12	shopping	shopping	NOUN
hassl-830	184	13	:	:	PUNCT
hassl-830	184	14	moderating	moderate	VERB
hassl-830	184	15	effect	effect	NOUN
hassl-830	184	16	of	of	ADP
hassl-830	184	17	e	e	NOUN
hassl-830	184	18	-	-	NOUN
hassl-830	184	19	satisfaction	satisfaction	NOUN
hassl-830	184	20	and	and	CCONJ
hassl-830	184	21	e	e	NOUN
hassl-830	184	22	-	-	NOUN
hassl-830	184	23	trust	trust	NOUN
hassl-830	184	24	.	.	PUNCT
hassl-830	185	1	international	international	ADJ
hassl-830	185	2	journal	journal	PROPN
hassl-830	185	3	of	of	ADP
hassl-830	185	4	marketing	marketing	NOUN
hassl-830	185	5	studies	study	NOUN
hassl-830	185	6	,	,	PUNCT
hassl-830	185	7	9(2	9(2	NUM
hassl-830	185	8	):	):	PUNCT
hassl-830	185	9	92-103.available	92-103.available	ADJ
hassl-830	185	10	at	at	ADP
hassl-830	185	11	:	:	PUNCT
hassl-830	185	12	https://doi.org/10.5539/ijms.v9n2p92	https://doi.org/10.5539/ijms.v9n2p92	PROPN
hassl-830	185	13	.	.	PUNCT
hassl-830	185	14	alam	alam	PROPN
hassl-830	185	15	,	,	PUNCT
hassl-830	185	16	s.s	s.s	PROPN
hassl-830	185	17	.	.	PROPN
hassl-830	185	18	and	and	CCONJ
hassl-830	185	19	n.m	n.m	PROPN
hassl-830	185	20	.	.	PROPN
hassl-830	185	21	yasin	yasin	PROPN
hassl-830	185	22	,	,	PUNCT
hassl-830	185	23	2010	2010	NUM
hassl-830	185	24	.	.	PUNCT
hassl-830	186	1	an	an	DET
hassl-830	186	2	investigation	investigation	NOUN
hassl-830	186	3	into	into	ADP
hassl-830	186	4	the	the	DET
hassl-830	186	5	antecedents	antecedent	NOUN
hassl-830	186	6	of	of	ADP
hassl-830	186	7	customer	customer	NOUN
hassl-830	186	8	satisfaction	satisfaction	NOUN
hassl-830	186	9	of	of	ADP
hassl-830	186	10	online	online	ADJ
hassl-830	186	11	shopping	shopping	NOUN
hassl-830	186	12	.	.	PUNCT
hassl-830	187	1	journal	journal	PROPN
hassl-830	187	2	of	of	ADP
hassl-830	187	3	marketing	marketing	NOUN
hassl-830	187	4	development	development	NOUN
hassl-830	187	5	and	and	CCONJ
hassl-830	187	6	competitiveness	competitiveness	NOUN
hassl-830	187	7	,	,	PUNCT
hassl-830	187	8	5(1	5(1	NUM
hassl-830	187	9	):	):	PUNCT
hassl-830	187	10	71	71	NUM
hassl-830	187	11	-	-	SYM
hassl-830	187	12	78	78	NUM
hassl-830	187	13	.	.	PUNCT
hassl-830	188	1	anderson	anderson	PROPN
hassl-830	188	2	,	,	PUNCT
hassl-830	188	3	r.e	r.e	PROPN
hassl-830	188	4	.	.	PROPN
hassl-830	188	5	and	and	CCONJ
hassl-830	188	6	s.s	s.s	PROPN
hassl-830	188	7	.	.	PROPN
hassl-830	188	8	srinivasan	srinivasan	NOUN
hassl-830	188	9	,	,	PUNCT
hassl-830	188	10	2003	2003	NUM
hassl-830	188	11	.	.	PUNCT
hassl-830	189	1	e	e	X
hassl-830	189	2	-	-	NOUN
hassl-830	189	3	satisfaction	satisfaction	NOUN
hassl-830	189	4	and	and	CCONJ
hassl-830	189	5	e	e	NOUN
hassl-830	189	6	-	-	NOUN
hassl-830	189	7	loyalty	loyalty	NOUN
hassl-830	189	8	:	:	PUNCT
hassl-830	189	9	a	a	DET
hassl-830	189	10	contingency	contingency	NOUN
hassl-830	189	11	framework	framework	NOUN
hassl-830	189	12	.	.	PUNCT
hassl-830	190	1	psychology	psychology	NOUN
hassl-830	190	2	&	&	CCONJ
hassl-830	190	3	marketing	marketing	PROPN
hassl-830	190	4	,	,	PUNCT
hassl-830	190	5	20(2	20(2	NUM
hassl-830	190	6	):	):	PUNCT
hassl-830	190	7	123-138.available	123-138.available	NUM
hassl-830	190	8	at	at	ADP
hassl-830	190	9	:	:	PUNCT
hassl-830	190	10	https://doi.org/10.1002/mar.10063	https://doi.org/10.1002/mar.10063	NOUN
hassl-830	190	11	.	.	PUNCT
hassl-830	191	1	apjii	apjii	NOUN
hassl-830	191	2	,	,	PUNCT
hassl-830	191	3	2017	2017	NUM
hassl-830	191	4	.	.	PUNCT
hassl-830	192	1	penetration	penetration	NOUN
hassl-830	192	2	&	&	CCONJ
hassl-830	192	3	behavior	behavior	NOUN
hassl-830	192	4	of	of	ADP
hassl-830	192	5	indonesian	indonesian	ADJ
hassl-830	192	6	internet	internet	NOUN
hassl-830	192	7	users	user	NOUN
hassl-830	192	8	survey	survey	VERB
hassl-830	192	9	2017	2017	NUM
hassl-830	192	10	.	.	PUNCT
hassl-830	193	1	indonesian	indonesian	ADJ
hassl-830	193	2	internet	internet	NOUN
hassl-830	193	3	service	service	NOUN
hassl-830	193	4	providers	provider	NOUN
hassl-830	193	5	association	association	PROPN
hassl-830	193	6	.	.	PUNCT
hassl-830	194	1	available	available	ADJ
hassl-830	194	2	from	from	ADP
hassl-830	194	3	https://web.kominfo.go.id/sites/default/files/laporan	https://web.kominfo.go.id/sites/default/files/laporan	PROPN
hassl-830	194	4	survei	survei	NOUN
hassl-830	194	5	apjii_2017_v1.3.pdf	apjii_2017_v1.3.pdf	PROPN
hassl-830	194	6	.	.	PROPN
hassl-830	194	7	aryani	aryani	PROPN
hassl-830	194	8	,	,	PUNCT
hassl-830	194	9	d.	d.	PROPN
hassl-830	194	10	and	and	CCONJ
hassl-830	194	11	f.	f.	PROPN
hassl-830	194	12	rosinta	rosinta	PROPN
hassl-830	194	13	,	,	PUNCT
hassl-830	194	14	2010	2010	NUM
hassl-830	194	15	.	.	PUNCT
hassl-830	195	1	effect	effect	NOUN
hassl-830	195	2	of	of	ADP
hassl-830	195	3	service	service	NOUN
hassl-830	195	4	quality	quality	NOUN
hassl-830	195	5	on	on	ADP
hassl-830	195	6	customer	customer	NOUN
hassl-830	195	7	satisfaction	satisfaction	NOUN
hassl-830	195	8	in	in	ADP
hassl-830	195	9	forming	form	VERB
hassl-830	195	10	customer	customer	NOUN
hassl-830	195	11	loyalty	loyalty	NOUN
hassl-830	195	12	.	.	PUNCT
hassl-830	196	1	journal	journal	NOUN
hassl-830	196	2	of	of	ADP
hassl-830	196	3	administrative	administrative	ADJ
hassl-830	196	4	and	and	CCONJ
hassl-830	196	5	organizational	organizational	ADJ
hassl-830	196	6	sciences	science	NOUN
hassl-830	196	7	,	,	PUNCT
hassl-830	196	8	17(2	17(2	NUM
hassl-830	196	9	):	):	PUNCT
hassl-830	196	10	114	114	NUM
hassl-830	196	11	-	-	SYM
hassl-830	196	12	126	126	NUM
hassl-830	196	13	.	.	PUNCT
hassl-830	197	1	bukhari	bukhari	PROPN
hassl-830	197	2	,	,	PUNCT
hassl-830	197	3	s.	s.	PROPN
hassl-830	197	4	,	,	PUNCT
hassl-830	197	5	a.	a.	NOUN
hassl-830	197	6	ghoneim	ghoneim	PROPN
hassl-830	197	7	and	and	CCONJ
hassl-830	197	8	c.	c.	PROPN
hassl-830	197	9	dennis	dennis	PROPN
hassl-830	197	10	,	,	PUNCT
hassl-830	197	11	2012	2012	NUM
hassl-830	197	12	.	.	PUNCT
hassl-830	198	1	understanding	understand	VERB
hassl-830	198	2	the	the	DET
hassl-830	198	3	factors	factor	NOUN
hassl-830	198	4	that	that	PRON
hassl-830	198	5	attract	attract	VERB
hassl-830	198	6	travellers	traveller	NOUN
hassl-830	198	7	to	to	PART
hassl-830	198	8	buy	buy	VERB
hassl-830	198	9	airline	airline	NOUN
hassl-830	198	10	tickets	ticket	NOUN
hassl-830	198	11	online	online	ADV
hassl-830	198	12	in	in	ADP
hassl-830	198	13	saudi	saudi	PROPN
hassl-830	198	14	arabia	arabia	PROPN
hassl-830	198	15	.	.	PUNCT
hassl-830	199	1	european	european	PROPN
hassl-830	199	2	,	,	PUNCT
hassl-830	199	3	mediterranean	mediterranean	PROPN
hassl-830	199	4	&	&	CCONJ
hassl-830	199	5	middle	middle	PROPN
hassl-830	199	6	eastern	eastern	PROPN
hassl-830	199	7	conference	conference	NOUN
hassl-830	199	8	on	on	ADP
hassl-830	199	9	information	information	NOUN
hassl-830	199	10	systems	system	NOUN
hassl-830	199	11	2012	2012	NUM
hassl-830	199	12	,	,	PUNCT
hassl-830	199	13	(	(	PUNCT
hassl-830	199	14	june	june	PROPN
hassl-830	199	15	2017	2017	NUM
hassl-830	199	16	)	)	PUNCT
hassl-830	199	17	.	.	PUNCT
hassl-830	200	1	munich	munich	PROPN
hassl-830	200	2	germany	germany	PROPN
hassl-830	200	3	.	.	PUNCT
hassl-830	201	1	bukhari	bukhari	PROPN
hassl-830	201	2	,	,	PUNCT
hassl-830	201	3	s.m.f	s.m.f	NOUN
hassl-830	201	4	.	.	PUNCT
hassl-830	201	5	,	,	PUNCT
hassl-830	201	6	a.	a.	PROPN
hassl-830	201	7	ghoneim	ghoneim	PROPN
hassl-830	201	8	,	,	PUNCT
hassl-830	201	9	c.	c.	PROPN
hassl-830	201	10	dennis	dennis	PROPN
hassl-830	201	11	and	and	CCONJ
hassl-830	201	12	b.	b.	PROPN
hassl-830	201	13	jamjoom	jamjoom	PROPN
hassl-830	201	14	,	,	PUNCT
hassl-830	201	15	2013	2013	NUM
hassl-830	201	16	.	.	PUNCT
hassl-830	202	1	the	the	DET
hassl-830	202	2	antecedents	antecedent	NOUN
hassl-830	202	3	of	of	ADP
hassl-830	202	4	travellers'e	travellers'e	NOUN
hassl-830	202	5	-	-	PUNCT
hassl-830	202	6	satisfaction	satisfaction	NOUN
hassl-830	202	7	and	and	CCONJ
hassl-830	202	8	intention	intention	NOUN
hassl-830	202	9	to	to	PART
hassl-830	202	10	buy	buy	VERB
hassl-830	202	11	airline	airline	NOUN
hassl-830	202	12	tickets	ticket	NOUN
hassl-830	202	13	online	online	ADV
hassl-830	202	14	:	:	PUNCT
hassl-830	202	15	a	a	DET
hassl-830	202	16	conceptual	conceptual	ADJ
hassl-830	202	17	model	model	NOUN
hassl-830	202	18	.	.	PUNCT
hassl-830	203	1	journal	journal	PROPN
hassl-830	203	2	of	of	ADP
hassl-830	203	3	enterprise	enterprise	NOUN
hassl-830	203	4	information	information	NOUN
hassl-830	203	5	management	management	NOUN
hassl-830	203	6	,	,	PUNCT
hassl-830	203	7	26(6	26(6	NUM
hassl-830	203	8	):	):	PUNCT
hassl-830	203	9	624	624	NUM
hassl-830	203	10	-	-	PUNCT
hassl-830	203	11	641	641	NUM
hassl-830	203	12	.	.	PUNCT
hassl-830	204	1	chiou	chiou	NOUN
hassl-830	204	2	,	,	PUNCT
hassl-830	204	3	j.-s	j.-s	PROPN
hassl-830	204	4	.	.	PUNCT
hassl-830	204	5	,	,	PUNCT
hassl-830	204	6	l.-y	l.-y	PROPN
hassl-830	204	7	.	.	PUNCT
hassl-830	205	1	wu	wu	PROPN
hassl-830	205	2	and	and	CCONJ
hassl-830	205	3	y.-p	y.-p	PROPN
hassl-830	205	4	.	.	PUNCT
hassl-830	206	1	sung	sung	PROPN
hassl-830	206	2	,	,	PUNCT
hassl-830	206	3	2009	2009	NUM
hassl-830	206	4	.	.	PUNCT
hassl-830	207	1	buyer	buyer	NOUN
hassl-830	207	2	satisfaction	satisfaction	NOUN
hassl-830	207	3	and	and	CCONJ
hassl-830	207	4	loyalty	loyalty	NOUN
hassl-830	207	5	intention	intention	NOUN
hassl-830	207	6	in	in	ADP
hassl-830	207	7	online	online	ADJ
hassl-830	207	8	auctions	auction	NOUN
hassl-830	207	9	:	:	PUNCT
hassl-830	207	10	online	online	ADJ
hassl-830	207	11	auction	auction	NOUN
hassl-830	207	12	web	web	NOUN
hassl-830	207	13	site	site	NOUN
hassl-830	207	14	versus	versus	ADP
hassl-830	207	15	online	online	ADJ
hassl-830	207	16	auction	auction	NOUN
hassl-830	207	17	seller	seller	NOUN
hassl-830	207	18	.	.	PUNCT
hassl-830	208	1	journal	journal	PROPN
hassl-830	208	2	of	of	ADP
hassl-830	208	3	service	service	NOUN
hassl-830	208	4	management	management	NOUN
hassl-830	208	5	,	,	PUNCT
hassl-830	208	6	20(5	20(5	NUM
hassl-830	208	7	):	):	PUNCT
hassl-830	208	8	521-543.available	521-543.available	NUM
hassl-830	208	9	at	at	ADP
hassl-830	208	10	:	:	PUNCT
hassl-830	208	11	https://doi.org/10.1108/09564230910995125	https://doi.org/10.1108/09564230910995125	X
hassl-830	208	12	.	.	PUNCT
hassl-830	209	1	humanities	humanity	NOUN
hassl-830	209	2	and	and	CCONJ
hassl-830	209	3	social	social	ADJ
hassl-830	209	4	sciences	science	NOUN
hassl-830	209	5	letters	letter	NOUN
hassl-830	209	6	,	,	PUNCT
hassl-830	209	7	2019	2019	NUM
hassl-830	209	8	,	,	PUNCT
hassl-830	209	9	7(4	7(4	NUM
hassl-830	209	10	):	):	PUNCT
hassl-830	209	11	199	199	NUM
hassl-830	209	12	-	-	SYM
hassl-830	209	13	208	208	NUM
hassl-830	209	14	207	207	NUM
hassl-830	209	15	©	©	PROPN
hassl-830	209	16	2019	2019	NUM
hassl-830	209	17	conscientia	conscientia	PROPN
hassl-830	209	18	beam	beam	PROPN
hassl-830	209	19	.	.	PUNCT
hassl-830	210	1	all	all	DET
hassl-830	210	2	rights	right	NOUN
hassl-830	210	3	reserved	reserve	VERB
hassl-830	210	4	.	.	PUNCT
hassl-830	211	1	eid	eid	PROPN
hassl-830	211	2	,	,	PUNCT
hassl-830	211	3	m.i	m.i	PROPN
hassl-830	211	4	.	.	PROPN
hassl-830	211	5	,	,	PUNCT
hassl-830	211	6	2011	2011	NUM
hassl-830	211	7	.	.	PUNCT
hassl-830	212	1	determinants	determinant	NOUN
hassl-830	212	2	of	of	ADP
hassl-830	212	3	e	e	NOUN
hassl-830	212	4	-	-	NOUN
hassl-830	212	5	commerce	commerce	NOUN
hassl-830	212	6	customer	customer	NOUN
hassl-830	212	7	satisfaction	satisfaction	NOUN
hassl-830	212	8	,	,	PUNCT
hassl-830	212	9	trust	trust	NOUN
hassl-830	212	10	,	,	PUNCT
hassl-830	212	11	and	and	CCONJ
hassl-830	212	12	loyalty	loyalty	NOUN
hassl-830	212	13	in	in	ADP
hassl-830	212	14	saudi	saudi	PROPN
hassl-830	212	15	arabia	arabia	PROPN
hassl-830	212	16	.	.	PUNCT
hassl-830	213	1	journal	journal	PROPN
hassl-830	213	2	of	of	ADP
hassl-830	213	3	electronic	electronic	ADJ
hassl-830	213	4	commerce	commerce	NOUN
hassl-830	213	5	research	research	NOUN
hassl-830	213	6	,	,	PUNCT
hassl-830	213	7	12(1	12(1	NUM
hassl-830	213	8	):	):	PUNCT
hassl-830	213	9	78	78	NUM
hassl-830	213	10	-	-	SYM
hassl-830	213	11	93	93	NUM
hassl-830	213	12	.	.	PUNCT
hassl-830	214	1	francis	francis	PROPN
hassl-830	214	2	,	,	PUNCT
hassl-830	214	3	t.	t.	PROPN
hassl-830	214	4	and	and	CCONJ
hassl-830	214	5	f.	f.	PROPN
hassl-830	214	6	hoefel	hoefel	PROPN
hassl-830	214	7	,	,	PUNCT
hassl-830	214	8	2018	2018	NUM
hassl-830	214	9	.	.	PUNCT
hassl-830	215	1	generation	generation	NOUN
hassl-830	215	2	z	z	NOUN
hassl-830	215	3	characteristics	characteristic	NOUN
hassl-830	215	4	and	and	CCONJ
hassl-830	215	5	its	its	PRON
hassl-830	215	6	implications	implication	NOUN
hassl-830	215	7	for	for	ADP
hassl-830	215	8	companies	company	NOUN
hassl-830	215	9	|	|	ADV
hassl-830	215	10	mckinsey	mckinsey	NOUN
hassl-830	215	11	.	.	PUNCT
hassl-830	216	1	mckinsey	mckinsey	NOUN
hassl-830	216	2	and	and	CCONJ
hassl-830	216	3	company	company	NOUN
hassl-830	216	4	.	.	PUNCT
hassl-830	217	1	available	available	ADJ
hassl-830	217	2	from	from	ADP
hassl-830	217	3	https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/true-gengeneration-z-and-its-implications-for-companies	https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/true-gengeneration-z-and-its-implications-for-companie	NOUN
hassl-830	217	4	.	.	PUNCT
hassl-830	218	1	gee	gee	INTJ
hassl-830	218	2	,	,	PUNCT
hassl-830	218	3	r.	r.	PROPN
hassl-830	218	4	,	,	PUNCT
hassl-830	218	5	g.	g.	PROPN
hassl-830	218	6	coates	coates	PROPN
hassl-830	218	7	and	and	CCONJ
hassl-830	218	8	m.	m.	PROPN
hassl-830	218	9	nicholson	nicholson	PROPN
hassl-830	218	10	,	,	PUNCT
hassl-830	218	11	2008	2008	NUM
hassl-830	218	12	.	.	PUNCT
hassl-830	219	1	understanding	understanding	NOUN
hassl-830	219	2	and	and	CCONJ
hassl-830	219	3	profitably	profitably	ADV
hassl-830	219	4	managing	manage	VERB
hassl-830	219	5	customer	customer	NOUN
hassl-830	219	6	loyalty	loyalty	NOUN
hassl-830	219	7	.	.	PUNCT
hassl-830	220	1	marketing	marketing	NOUN
hassl-830	220	2	intelligence	intelligence	PROPN
hassl-830	220	3	&	&	CCONJ
hassl-830	220	4	planning	planning	PROPN
hassl-830	220	5	,	,	PUNCT
hassl-830	220	6	26(4	26(4	NUM
hassl-830	220	7	):	):	PUNCT
hassl-830	220	8	359-374.available	359-374.available	NUM
hassl-830	220	9	at	at	ADP
hassl-830	220	10	:	:	PUNCT
hassl-830	220	11	https://doi.org/10.1108/02634500810879278	https://doi.org/10.1108/02634500810879278	NOUN
hassl-830	220	12	.	.	PUNCT
hassl-830	221	1	guo	guo	PROPN
hassl-830	221	2	,	,	PUNCT
hassl-830	221	3	x.	x.	PROPN
hassl-830	221	4	,	,	PUNCT
hassl-830	221	5	k.c	k.c	PROPN
hassl-830	221	6	.	.	PROPN
hassl-830	221	7	ling	ling	PROPN
hassl-830	221	8	and	and	CCONJ
hassl-830	221	9	m.	m.	PROPN
hassl-830	221	10	liu	liu	PROPN
hassl-830	221	11	,	,	PUNCT
hassl-830	221	12	2017	2017	NUM
hassl-830	221	13	.	.	PUNCT
hassl-830	222	1	evaluating	evaluate	VERB
hassl-830	222	2	factors	factor	NOUN
hassl-830	222	3	influencing	influence	VERB
hassl-830	222	4	consumer	consumer	NOUN
hassl-830	222	5	satisfaction	satisfaction	NOUN
hassl-830	222	6	towards	towards	ADP
hassl-830	222	7	online	online	ADJ
hassl-830	222	8	shopping	shopping	NOUN
hassl-830	222	9	in	in	ADP
hassl-830	222	10	china	china	PROPN
hassl-830	222	11	.	.	PUNCT
hassl-830	223	1	asian	asian	ADJ
hassl-830	223	2	social	social	ADJ
hassl-830	223	3	science	science	NOUN
hassl-830	223	4	,	,	PUNCT
hassl-830	223	5	8(13	8(13	NUM
hassl-830	223	6	):	):	PUNCT
hassl-830	223	7	40	40	NUM
hassl-830	223	8	-	-	SYM
hassl-830	223	9	50	50	NUM
hassl-830	223	10	.	.	PUNCT
hassl-830	224	1	hair	hair	NOUN
hassl-830	224	2	,	,	PUNCT
hassl-830	224	3	j.j.f	j.j.f	NOUN
hassl-830	224	4	.	.	PROPN
hassl-830	224	5	,	,	PUNCT
hassl-830	224	6	w.c	w.c	PROPN
hassl-830	224	7	.	.	PROPN
hassl-830	224	8	black	black	PROPN
hassl-830	224	9	,	,	PUNCT
hassl-830	224	10	b.j	b.j	PROPN
hassl-830	224	11	.	.	PROPN
hassl-830	224	12	babin	babin	PROPN
hassl-830	224	13	and	and	CCONJ
hassl-830	224	14	r.e	r.e	PROPN
hassl-830	224	15	.	.	PROPN
hassl-830	224	16	anderson	anderson	PROPN
hassl-830	224	17	,	,	PUNCT
hassl-830	224	18	2014	2014	NUM
hassl-830	224	19	.	.	PUNCT
hassl-830	225	1	multivariate	multivariate	NOUN
hassl-830	225	2	data	datum	NOUN
hassl-830	225	3	analysis	analysis	NOUN
hassl-830	225	4	.	.	PUNCT
hassl-830	226	1	7th	7th	ADJ
hassl-830	226	2	edn	edn	NOUN
hassl-830	226	3	.	.	PUNCT
hassl-830	226	4	:	:	PUNCT
hassl-830	227	1	pearson	pearson	PROPN
hassl-830	227	2	new	new	PROPN
hassl-830	227	3	international	international	PROPN
hassl-830	227	4	edition	edition	PROPN
hassl-830	227	5	,	,	PUNCT
hassl-830	227	6	259	259	NUM
hassl-830	227	7	.	.	PUNCT
hassl-830	227	8	available	available	ADJ
hassl-830	227	9	from	from	ADP
hassl-830	227	10	www.pearsoned.co.uk	www.pearsoned.co.uk	NOUN
hassl-830	227	11	.	.	PUNCT
hassl-830	228	1	iskana	iskana	PROPN
hassl-830	228	2	,	,	PUNCT
hassl-830	228	3	f.r	f.r	PROPN
hassl-830	228	4	.	.	PROPN
hassl-830	228	5	,	,	PUNCT
hassl-830	228	6	2015	2015	NUM
hassl-830	228	7	.	.	PUNCT
hassl-830	229	1	this	this	PRON
hassl-830	229	2	is	be	AUX
hassl-830	229	3	bukalapak.com	bukalapak.com	X
hassl-830	229	4	's	's	PART
hassl-830	229	5	strategy	strategy	NOUN
hassl-830	229	6	to	to	PART
hassl-830	229	7	be	be	AUX
hassl-830	229	8	number	number	NOUN
hassl-830	229	9	one	one	NUM
hassl-830	229	10	.	.	PUNCT
hassl-830	230	1	available	available	ADJ
hassl-830	230	2	from	from	ADP
hassl-830	230	3	https://m.kontan.co.id/news/inistrategi-bukalapakcom-agar-jadi-nomor-satu	https://m.kontan.co.id/news/inistrategi-bukalapakcom-agar-jadi-nomor-satu	PROPN
hassl-830	230	4	.	.	PUNCT
hassl-830	231	1	lin	lin	PROPN
hassl-830	231	2	,	,	PUNCT
hassl-830	231	3	g.t	g.t	PROPN
hassl-830	231	4	.	.	PROPN
hassl-830	231	5	and	and	CCONJ
hassl-830	231	6	c.-c	c.-c	PROPN
hassl-830	231	7	.	.	PUNCT
hassl-830	232	1	sun	sun	PROPN
hassl-830	232	2	,	,	PUNCT
hassl-830	232	3	2009	2009	NUM
hassl-830	232	4	.	.	PUNCT
hassl-830	233	1	factors	factor	NOUN
hassl-830	233	2	influencing	influence	VERB
hassl-830	233	3	satisfaction	satisfaction	NOUN
hassl-830	233	4	and	and	CCONJ
hassl-830	233	5	loyalty	loyalty	NOUN
hassl-830	233	6	in	in	ADP
hassl-830	233	7	online	online	ADJ
hassl-830	233	8	shopping	shopping	NOUN
hassl-830	233	9	:	:	PUNCT
hassl-830	233	10	an	an	DET
hassl-830	233	11	integrated	integrated	ADJ
hassl-830	233	12	model	model	NOUN
hassl-830	233	13	.	.	PUNCT
hassl-830	234	1	online	online	PROPN
hassl-830	234	2	information	information	PROPN
hassl-830	234	3	review	review	PROPN
hassl-830	234	4	,	,	PUNCT
hassl-830	234	5	33(3	33(3	NUM
hassl-830	234	6	):	):	PUNCT
hassl-830	234	7	458-475.available	458-475.available	NUM
hassl-830	234	8	at	at	ADP
hassl-830	234	9	:	:	PUNCT
hassl-830	234	10	https://doi.org/10.1108/14684520910969907	https://doi.org/10.1108/14684520910969907	NOUN
hassl-830	234	11	.	.	PUNCT
hassl-830	235	1	loiacono	loiacono	PROPN
hassl-830	235	2	,	,	PUNCT
hassl-830	235	3	e.	e.	PROPN
hassl-830	235	4	,	,	PUNCT
hassl-830	235	5	r.t	r.t	PROPN
hassl-830	235	6	.	.	PROPN
hassl-830	235	7	watson	watson	PROPN
hassl-830	235	8	and	and	CCONJ
hassl-830	235	9	d.	d.	PROPN
hassl-830	235	10	goodhue	goodhue	PROPN
hassl-830	235	11	,	,	PUNCT
hassl-830	235	12	2002	2002	NUM
hassl-830	235	13	.	.	PUNCT
hassl-830	236	1	web	web	NOUN
hassl-830	236	2	qualtm	qualtm	PROPN
hassl-830	236	3	:	:	PUNCT
hassl-830	236	4	a	a	DET
hassl-830	236	5	web	web	NOUN
hassl-830	236	6	site	site	NOUN
hassl-830	236	7	quality	quality	NOUN
hassl-830	236	8	instrument	instrument	NOUN
hassl-830	236	9	.	.	PUNCT
hassl-830	237	1	american	american	ADJ
hassl-830	237	2	marketing	marketing	PROPN
hassl-830	237	3	association	association	PROPN
hassl-830	237	4	:	:	PUNCT
hassl-830	237	5	winter	winter	NOUN
hassl-830	237	6	marketing	marketing	NOUN
hassl-830	237	7	educators	educator	NOUN
hassl-830	237	8	’	'	PUNCT
hassl-830	237	9	conference	conference	NOUN
hassl-830	237	10	,	,	PUNCT
hassl-830	237	11	(	(	PUNCT
hassl-830	237	12	january	january	PROPN
hassl-830	237	13	2002	2002	NUM
hassl-830	237	14	)	)	PUNCT
hassl-830	237	15	,	,	PUNCT
hassl-830	237	16	pp	pp	ADP
hassl-830	237	17	:	:	PUNCT
hassl-830	237	18	1–12	1–12	NOUN
hassl-830	237	19	.	.	PUNCT
hassl-830	238	1	ningrum	ningrum	PROPN
hassl-830	238	2	,	,	PUNCT
hassl-830	238	3	d.w	d.w	PROPN
hassl-830	238	4	.	.	PROPN
hassl-830	238	5	,	,	PUNCT
hassl-830	238	6	2015	2015	NUM
hassl-830	238	7	.	.	PUNCT
hassl-830	239	1	10	10	NUM
hassl-830	239	2	situs	situs	PROPN
hassl-830	239	3	e	e	PROPN
hassl-830	239	4	-	-	PROPN
hassl-830	239	5	commerce	commerce	PROPN
hassl-830	239	6	paling	paling	PROPN
hassl-830	239	7	laris	laris	PROPN
hassl-830	239	8	,	,	PUNCT
hassl-830	239	9	bukalapak.com	bukalapak.com	X
hassl-830	239	10	nomor	nomor	VERB
hassl-830	239	11	1	1	NUM
hassl-830	239	12	.	.	PUNCT
hassl-830	239	13	available	available	ADJ
hassl-830	239	14	from	from	ADP
hassl-830	239	15	http://tekno.liputan6.com/read/2323611/10-situs-e-commerce-paling-laris-bukalapakcom-nomor-1	http://tekno.liputan6.com/read/2323611/10-situs-e-commerce-paling-laris-bukalapakcom-nomor-1	PROPN
hassl-830	239	16	.	.	PUNCT
hassl-830	240	1	parasuraman	parasuraman	PROPN
hassl-830	240	2	,	,	PUNCT
hassl-830	240	3	a.	a.	PROPN
hassl-830	240	4	,	,	PUNCT
hassl-830	240	5	v.a	v.a	PROPN
hassl-830	240	6	.	.	PROPN
hassl-830	240	7	zeithaml	zeithaml	PROPN
hassl-830	240	8	and	and	CCONJ
hassl-830	240	9	a.	a.	PROPN
hassl-830	240	10	malhotra	malhotra	PROPN
hassl-830	240	11	,	,	PUNCT
hassl-830	240	12	2005	2005	NUM
hassl-830	240	13	.	.	PUNCT
hassl-830	241	1	es	es	VERB
hassl-830	241	2	-	-	PUNCT
hassl-830	241	3	qual	qual	NOUN
hassl-830	241	4	:	:	PUNCT
hassl-830	241	5	a	a	DET
hassl-830	241	6	multiple	multiple	ADJ
hassl-830	241	7	-	-	PUNCT
hassl-830	241	8	item	item	NOUN
hassl-830	241	9	scale	scale	NOUN
hassl-830	241	10	for	for	ADP
hassl-830	241	11	assessing	assess	VERB
hassl-830	241	12	electronic	electronic	ADJ
hassl-830	241	13	service	service	NOUN
hassl-830	241	14	quality	quality	NOUN
hassl-830	241	15	.	.	PUNCT
hassl-830	242	1	journal	journal	PROPN
hassl-830	242	2	of	of	ADP
hassl-830	242	3	service	service	NOUN
hassl-830	242	4	research	research	NOUN
hassl-830	242	5	,	,	PUNCT
hassl-830	242	6	7(3	7(3	NUM
hassl-830	242	7	):	):	PUNCT
hassl-830	242	8	213-233.available	213-233.available	NUM
hassl-830	242	9	at	at	ADP
hassl-830	242	10	:	:	PUNCT
hassl-830	242	11	https://doi.org/10.1177/1094670504271156	https://doi.org/10.1177/1094670504271156	NOUN
hassl-830	242	12	.	.	PUNCT
hassl-830	243	1	quan	quan	PROPN
hassl-830	243	2	,	,	PUNCT
hassl-830	243	3	s.	s.	PROPN
hassl-830	243	4	,	,	PUNCT
hassl-830	243	5	2010	2010	NUM
hassl-830	243	6	.	.	PUNCT
hassl-830	244	1	assessing	assess	VERB
hassl-830	244	2	the	the	DET
hassl-830	244	3	effects	effect	NOUN
hassl-830	244	4	of	of	ADP
hassl-830	244	5	e	e	NOUN
hassl-830	244	6	-	-	NOUN
hassl-830	244	7	service	service	ADJ
hassl-830	244	8	quality	quality	NOUN
hassl-830	244	9	and	and	CCONJ
hassl-830	244	10	esatisfaction	esatisfaction	NOUN
hassl-830	244	11	on	on	ADP
hassl-830	244	12	internet	internet	NOUN
hassl-830	244	13	banking	banking	NOUN
hassl-830	244	14	loyalty	loyalty	NOUN
hassl-830	244	15	in	in	ADP
hassl-830	244	16	china	china	PROPN
hassl-830	244	17	.	.	PUNCT
hassl-830	245	1	proceedings	proceeding	NOUN
hassl-830	245	2	of	of	ADP
hassl-830	245	3	the	the	DET
hassl-830	245	4	international	international	ADJ
hassl-830	245	5	conference	conference	NOUN
hassl-830	245	6	on	on	ADP
hassl-830	245	7	e	e	NOUN
hassl-830	245	8	-	-	NOUN
hassl-830	245	9	business	business	NOUN
hassl-830	245	10	and	and	CCONJ
hassl-830	245	11	e	e	NOUN
hassl-830	245	12	-	-	NOUN
hassl-830	245	13	government	government	NOUN
hassl-830	245	14	,	,	PUNCT
hassl-830	245	15	icee	icee	NOUN
hassl-830	245	16	2010	2010	NUM
hassl-830	245	17	.	.	PUNCT
hassl-830	246	1	pp	pp	ADP
hassl-830	246	2	:	:	PUNCT
hassl-830	246	3	93–96	93–96	X
hassl-830	246	4	.	.	PUNCT
hassl-830	247	1	reichheld	reichheld	PROPN
hassl-830	247	2	,	,	PUNCT
hassl-830	247	3	f.f	f.f	PROPN
hassl-830	247	4	.	.	PROPN
hassl-830	247	5	and	and	CCONJ
hassl-830	247	6	p.	p.	PROPN
hassl-830	247	7	schefter	schefter	PROPN
hassl-830	247	8	,	,	PUNCT
hassl-830	247	9	2000	2000	NUM
hassl-830	247	10	.	.	PUNCT
hassl-830	248	1	e	e	X
hassl-830	248	2	-	-	NOUN
hassl-830	248	3	loyalty	loyalty	NOUN
hassl-830	248	4	:	:	PUNCT
hassl-830	248	5	your	your	PRON
hassl-830	248	6	secret	secret	ADJ
hassl-830	248	7	weapon	weapon	NOUN
hassl-830	248	8	on	on	ADP
hassl-830	248	9	the	the	DET
hassl-830	248	10	web	web	NOUN
hassl-830	248	11	.	.	PROPN
hassl-830	249	1	harvard	harvard	PROPN
hassl-830	249	2	business	business	PROPN
hassl-830	249	3	review	review	PROPN
hassl-830	249	4	,	,	PUNCT
hassl-830	249	5	78(4	78(4	NUM
hassl-830	249	6	):	):	PUNCT
hassl-830	249	7	105	105	NUM
hassl-830	249	8	-	-	SYM
hassl-830	249	9	113	113	NUM
hassl-830	249	10	.	.	PUNCT
hassl-830	250	1	ting	ting	PROPN
hassl-830	250	2	,	,	PUNCT
hassl-830	250	3	o.s	o.s	PROPN
hassl-830	250	4	.	.	PROPN
hassl-830	250	5	,	,	PUNCT
hassl-830	250	6	m.	m.	PROPN
hassl-830	250	7	ariff	ariff	PROPN
hassl-830	250	8	,	,	PUNCT
hassl-830	250	9	m.	m.	NOUN
hassl-830	250	10	shoki	shoki	PROPN
hassl-830	250	11	,	,	PUNCT
hassl-830	250	12	n.	n.	PROPN
hassl-830	250	13	zakuan	zakuan	PROPN
hassl-830	250	14	and	and	CCONJ
hassl-830	250	15	z.	z.	PROPN
hassl-830	250	16	sulaiman	sulaiman	PROPN
hassl-830	250	17	,	,	PUNCT
hassl-830	250	18	2016	2016	NUM
hassl-830	250	19	.	.	PUNCT
hassl-830	251	1	relationship	relationship	NOUN
hassl-830	251	2	between	between	ADP
hassl-830	251	3	e	e	NOUN
hassl-830	251	4	-	-	NOUN
hassl-830	251	5	service	service	ADJ
hassl-830	251	6	quality	quality	NOUN
hassl-830	251	7	,	,	PUNCT
hassl-830	251	8	e	e	NOUN
hassl-830	251	9	-	-	NOUN
hassl-830	251	10	satisfaction	satisfaction	NOUN
hassl-830	251	11	and	and	CCONJ
hassl-830	251	12	eloyalty	eloyalty	NOUN
hassl-830	251	13	in	in	ADP
hassl-830	251	14	b2c	b2c	PROPN
hassl-830	251	15	e	e	NOUN
hassl-830	251	16	-	-	NOUN
hassl-830	251	17	commerce	commerce	NOUN
hassl-830	251	18	.	.	PUNCT
hassl-830	252	1	advanced	advanced	ADJ
hassl-830	252	2	science	science	NOUN
hassl-830	252	3	,	,	PUNCT
hassl-830	252	4	engineering	engineering	NOUN
hassl-830	252	5	and	and	CCONJ
hassl-830	252	6	medicine	medicine	NOUN
hassl-830	252	7	,	,	PUNCT
hassl-830	252	8	8(10	8(10	NUM
hassl-830	252	9	):	):	PUNCT
hassl-830	252	10	819-825.available	819-825.available	ADJ
hassl-830	252	11	at	at	ADP
hassl-830	252	12	:	:	PUNCT
hassl-830	252	13	https://doi.org/10.1166/asem.2016.1935	https://doi.org/10.1166/asem.2016.1935	PROPN
hassl-830	252	14	.	.	PUNCT
hassl-830	252	15	tjiptaningsih	tjiptaningsih	PROPN
hassl-830	252	16	,	,	PUNCT
hassl-830	252	17	d.s	d.s	PROPN
hassl-830	252	18	.	.	PROPN
hassl-830	252	19	and	and	CCONJ
hassl-830	252	20	l.	l.	PROPN
hassl-830	252	21	aryani	aryani	PROPN
hassl-830	252	22	,	,	PUNCT
hassl-830	252	23	2014	2014	NUM
hassl-830	252	24	.	.	PUNCT
hassl-830	253	1	the	the	DET
hassl-830	253	2	effect	effect	NOUN
hassl-830	253	3	of	of	ADP
hassl-830	253	4	service	service	NOUN
hassl-830	253	5	quality	quality	NOUN
hassl-830	253	6	and	and	CCONJ
hassl-830	253	7	customer	customer	NOUN
hassl-830	253	8	satisfaction	satisfaction	NOUN
hassl-830	253	9	on	on	ADP
hassl-830	253	10	customer	customer	NOUN
hassl-830	253	11	loyalty	loyalty	NOUN
hassl-830	253	12	(	(	PUNCT
hassl-830	253	13	case	case	NOUN
hassl-830	253	14	study	study	NOUN
hassl-830	253	15	in	in	ADP
hassl-830	253	16	fast	fast	ADJ
hassl-830	253	17	pizza	pizza	NOUN
hassl-830	253	18	fast	fast	ADJ
hassl-830	253	19	food	food	NOUN
hassl-830	253	20	restaurant	restaurant	NOUN
hassl-830	253	21	in	in	ADP
hassl-830	253	22	south	south	PROPN
hassl-830	253	23	jakarta	jakarta	PROPN
hassl-830	253	24	)	)	PUNCT
hassl-830	253	25	.	.	PUNCT
hassl-830	254	1	online	online	PROPN
hassl-830	254	2	journal	journal	PROPN
hassl-830	254	3	&	&	CCONJ
hassl-830	254	4	proceeding	proceeding	PROPN
hassl-830	254	5	of	of	ADP
hassl-830	254	6	general	general	PROPN
hassl-830	254	7	soedirman	soedirman	PROPN
hassl-830	254	8	university	university	PROPN
hassl-830	254	9	,	,	PUNCT
hassl-830	254	10	4(1	4(1	NOUN
hassl-830	254	11	):	):	PUNCT
hassl-830	254	12	202	202	NUM
hassl-830	254	13	-	-	SYM
hassl-830	254	14	215	215	NUM
hassl-830	254	15	.	.	PUNCT
hassl-830	255	1	wendha	wendha	PROPN
hassl-830	255	2	,	,	PUNCT
hassl-830	255	3	a.a.a.a.p	a.a.a.a.p	VERB
hassl-830	255	4	.	.	PROPN
hassl-830	255	5	,	,	PUNCT
hassl-830	255	6	i.k	i.k	PROPN
hassl-830	255	7	.	.	PROPN
hassl-830	255	8	rahyuda	rahyuda	PROPN
hassl-830	255	9	and	and	CCONJ
hassl-830	255	10	i.g.a	i.g.a	PROPN
hassl-830	255	11	.	.	PUNCT
hassl-830	256	1	suasana	suasana	PROPN
hassl-830	256	2	,	,	PUNCT
hassl-830	256	3	2013	2013	NUM
hassl-830	256	4	.	.	PUNCT
hassl-830	257	1	influence	influence	NOUN
hassl-830	257	2	of	of	ADP
hassl-830	257	3	service	service	NOUN
hassl-830	257	4	quality	quality	NOUN
hassl-830	257	5	on	on	ADP
hassl-830	257	6	garuda	garuda	PROPN
hassl-830	257	7	indonesia	indonesia	PROPN
hassl-830	257	8	customer	customer	PROPN
hassl-830	257	9	satisfaction	satisfaction	NOUN
hassl-830	257	10	and	and	CCONJ
hassl-830	257	11	loyalty	loyalty	NOUN
hassl-830	257	12	in	in	ADP
hassl-830	257	13	denpasar	denpasar	PROPN
hassl-830	257	14	.	.	PUNCT
hassl-830	258	1	journal	journal	PROPN
hassl-830	258	2	of	of	ADP
hassl-830	258	3	management	management	NOUN
hassl-830	258	4	,	,	PUNCT
hassl-830	258	5	business	business	NOUN
hassl-830	258	6	strategy	strategy	NOUN
hassl-830	258	7	,	,	PUNCT
hassl-830	258	8	and	and	CCONJ
hassl-830	258	9	entrepreneurship	entrepreneurship	NOUN
hassl-830	258	10	,	,	PUNCT
hassl-830	258	11	7(1	7(1	NUM
hassl-830	258	12	):	):	PUNCT
hassl-830	258	13	19	19	NUM
hassl-830	258	14	-	-	SYM
hassl-830	258	15	28	28	NUM
hassl-830	258	16	.	.	PUNCT
hassl-830	259	1	wibowo	wibowo	PROPN
hassl-830	259	2	,	,	PUNCT
hassl-830	259	3	h.a	h.a	PROPN
hassl-830	259	4	.	.	PROPN
hassl-830	259	5	,	,	PUNCT
hassl-830	259	6	2016	2016	NUM
hassl-830	259	7	.	.	PUNCT
hassl-830	260	1	the	the	DET
hassl-830	260	2	important	important	ADJ
hassl-830	260	3	role	role	NOUN
hassl-830	260	4	of	of	ADP
hassl-830	260	5	service	service	NOUN
hassl-830	260	6	quality	quality	NOUN
hassl-830	260	7	and	and	CCONJ
hassl-830	260	8	campus	campus	NOUN
hassl-830	260	9	image	image	NOUN
hassl-830	260	10	in	in	ADP
hassl-830	260	11	forming	form	VERB
hassl-830	260	12	satisfaction	satisfaction	NOUN
hassl-830	260	13	and	and	CCONJ
hassl-830	260	14	loyalty	loyalty	NOUN
hassl-830	260	15	of	of	ADP
hassl-830	260	16	pts	pts	ADP
hassl-830	260	17	students	student	NOUN
hassl-830	260	18	x	x	NOUN
hassl-830	260	19	failure	failure	NOUN
hassl-830	260	20	to	to	PART
hassl-830	260	21	switch	switch	VERB
hassl-830	260	22	costs	cost	NOUN
hassl-830	260	23	.	.	PUNCT
hassl-830	261	1	journal	journal	NOUN
hassl-830	261	2	of	of	ADP
hassl-830	261	3	management	management	NOUN
hassl-830	261	4	science	science	NOUN
hassl-830	261	5	,	,	PUNCT
hassl-830	261	6	2(2	2(2	NUM
hassl-830	261	7	):	):	PUNCT
hassl-830	261	8	105–116	105–116	NUM
hassl-830	261	9	.	.	PUNCT
hassl-830	262	1	wibowo	wibowo	PROPN
hassl-830	262	2	,	,	PUNCT
hassl-830	262	3	h.a	h.a	PROPN
hassl-830	262	4	.	.	PROPN
hassl-830	262	5	and	and	CCONJ
hassl-830	262	6	m.j	m.j	PROPN
hassl-830	262	7	.	.	PROPN
hassl-830	262	8	widikusyanto	widikusyanto	PROPN
hassl-830	262	9	,	,	PUNCT
hassl-830	262	10	2017	2017	NUM
hassl-830	262	11	.	.	PUNCT
hassl-830	263	1	the	the	DET
hassl-830	263	2	role	role	NOUN
hassl-830	263	3	of	of	ADP
hassl-830	263	4	cost	cost	NOUN
hassl-830	263	5	switches	switch	NOUN
hassl-830	263	6	to	to	ADP
hassl-830	263	7	the	the	DET
hassl-830	263	8	classical	classical	ADJ
hassl-830	263	9	relationship	relationship	NOUN
hassl-830	263	10	of	of	ADP
hassl-830	263	11	service	service	NOUN
hassl-830	263	12	quality	quality	NOUN
hassl-830	263	13	,	,	PUNCT
hassl-830	263	14	satisfaction	satisfaction	NOUN
hassl-830	263	15	,	,	PUNCT
hassl-830	263	16	and	and	CCONJ
hassl-830	263	17	customer	customer	NOUN
hassl-830	263	18	loyalty	loyalty	NOUN
hassl-830	263	19	in	in	ADP
hassl-830	263	20	the	the	DET
hassl-830	263	21	higher	high	ADJ
hassl-830	263	22	education	education	NOUN
hassl-830	263	23	industry	industry	NOUN
hassl-830	263	24	.	.	PUNCT
hassl-830	264	1	(	(	PUNCT
hassl-830	264	2	study	study	VERB
hassl-830	264	3	at	at	ADP
hassl-830	264	4	pts	pt	NOUN
hassl-830	264	5	x	x	NOUN
hassl-830	264	6	)	)	PUNCT
hassl-830	264	7	.	.	PUNCT
hassl-830	265	1	management	management	NOUN
hassl-830	265	2	science	science	NOUN
hassl-830	265	3	,	,	PUNCT
hassl-830	265	4	2(1	2(1	NUM
hassl-830	265	5	):	):	PUNCT
hassl-830	265	6	1	1	NUM
hassl-830	265	7	-	-	SYM
hassl-830	265	8	12	12	NUM
hassl-830	265	9	.	.	PUNCT
hassl-830	266	1	wijanto	wijanto	PROPN
hassl-830	266	2	,	,	PUNCT
hassl-830	266	3	s.h	s.h	PROPN
hassl-830	266	4	.	.	PROPN
hassl-830	266	5	,	,	PUNCT
hassl-830	266	6	2008	2008	NUM
hassl-830	266	7	.	.	PUNCT
hassl-830	267	1	structural	structural	ADJ
hassl-830	267	2	equation	equation	NOUN
hassl-830	267	3	modeling	model	VERB
hassl-830	267	4	dengan	dengan	PROPN
hassl-830	267	5	lisrel	lisrel	PROPN
hassl-830	267	6	8.8	8.8	NUM
hassl-830	267	7	konsep	konsep	NOUN
hassl-830	267	8	&	&	CCONJ
hassl-830	267	9	tutorial	tutorial	NOUN
hassl-830	267	10	.	.	PUNCT
hassl-830	268	1	1st	1st	ADJ
hassl-830	268	2	edn	edn	PROPN
hassl-830	268	3	.	.	PUNCT
hassl-830	269	1	,	,	PUNCT
hassl-830	269	2	yogyakarta	yogyakarta	PROPN
hassl-830	269	3	:	:	PUNCT
hassl-830	269	4	graha	graha	PROPN
hassl-830	269	5	ilmu	ilmu	PROPN
hassl-830	269	6	.	.	PUNCT
hassl-830	270	1	wolfinbarger	wolfinbarger	NOUN
hassl-830	270	2	,	,	PUNCT
hassl-830	270	3	m.	m.	NOUN
hassl-830	270	4	and	and	CCONJ
hassl-830	270	5	m.c	m.c	PROPN
hassl-830	270	6	.	.	PROPN
hassl-830	270	7	gilly	gilly	PROPN
hassl-830	270	8	,	,	PUNCT
hassl-830	270	9	2003	2003	NUM
hassl-830	270	10	.	.	PUNCT
hassl-830	271	1	etailq	etailq	PROPN
hassl-830	271	2	:	:	PUNCT
hassl-830	271	3	dimensionalizing	dimensionalize	VERB
hassl-830	271	4	,	,	PUNCT
hassl-830	271	5	measuring	measure	VERB
hassl-830	271	6	and	and	CCONJ
hassl-830	271	7	predicting	predict	VERB
hassl-830	271	8	etail	etail	ADJ
hassl-830	271	9	quality	quality	NOUN
hassl-830	271	10	.	.	PUNCT
hassl-830	272	1	journal	journal	NOUN
hassl-830	272	2	of	of	ADP
hassl-830	272	3	retailing	retailing	NOUN
hassl-830	272	4	,	,	PUNCT
hassl-830	272	5	79(3	79(3	NUM
hassl-830	272	6	):	):	PUNCT
hassl-830	272	7	183	183	NUM
hassl-830	272	8	-	-	SYM
hassl-830	272	9	198	198	NUM
hassl-830	272	10	.	.	PUNCT
hassl-830	273	1	world	world	PROPN
hassl-830	273	2	bank	bank	PROPN
hassl-830	273	3	,	,	PUNCT
hassl-830	273	4	2019	2019	NUM
hassl-830	273	5	.	.	PUNCT
hassl-830	274	1	individuals	individual	NOUN
hassl-830	274	2	using	use	VERB
hassl-830	274	3	the	the	DET
hassl-830	274	4	internet	internet	NOUN
hassl-830	274	5	(	(	PUNCT
hassl-830	274	6	%	%	NOUN
hassl-830	274	7	of	of	ADP
hassl-830	274	8	population	population	NOUN
hassl-830	274	9	)	)	PUNCT
hassl-830	274	10	.	.	PUNCT
hassl-830	275	1	available	available	ADJ
hassl-830	275	2	from	from	ADP
hassl-830	275	3	https://data.worldbank.org/indicator/	https://data.worldbank.org/indicator/	PROPN
hassl-830	275	4	it.net.user.zs	it.net.user.zs	PROPN
hassl-830	275	5	.	.	PUNCT
hassl-830	276	1	yang	yang	PROPN
hassl-830	276	2	,	,	PUNCT
hassl-830	276	3	h.	h.	PROPN
hassl-830	276	4	,	,	PUNCT
hassl-830	276	5	2007	2007	NUM
hassl-830	276	6	.	.	PUNCT
hassl-830	277	1	assessing	assess	VERB
hassl-830	277	2	the	the	DET
hassl-830	277	3	effects	effect	NOUN
hassl-830	277	4	of	of	ADP
hassl-830	277	5	e	e	NOUN
hassl-830	277	6	-	-	NOUN
hassl-830	277	7	quality	quality	ADJ
hassl-830	277	8	and	and	CCONJ
hassl-830	277	9	e	e	NOUN
hassl-830	277	10	-	-	NOUN
hassl-830	277	11	satisfaction	satisfaction	NOUN
hassl-830	277	12	on	on	ADP
hassl-830	277	13	website	website	NOUN
hassl-830	277	14	loyalty	loyalty	NOUN
hassl-830	277	15	.	.	PUNCT
hassl-830	278	1	international	international	ADJ
hassl-830	278	2	journal	journal	PROPN
hassl-830	278	3	of	of	ADP
hassl-830	278	4	mathematics	mathematic	NOUN
hassl-830	278	5	and	and	CCONJ
hassl-830	278	6	computers	computer	NOUN
hassl-830	278	7	in	in	ADP
hassl-830	278	8	simulation	simulation	NOUN
hassl-830	278	9	,	,	PUNCT
hassl-830	278	10	1(3	1(3	NUM
hassl-830	278	11	):	):	PUNCT
hassl-830	278	12	288–294	288–294	NUM
hassl-830	278	13	.	.	PUNCT
hassl-830	279	1	yang	yang	PROPN
hassl-830	279	2	,	,	PUNCT
hassl-830	279	3	h.	h.	PROPN
hassl-830	279	4	and	and	CCONJ
hassl-830	279	5	f.-s	f.-s	PROPN
hassl-830	279	6	.	.	PUNCT
hassl-830	280	1	tsai	tsai	PROPN
hassl-830	280	2	,	,	PUNCT
hassl-830	280	3	2007	2007	NUM
hassl-830	280	4	.	.	PUNCT
hassl-830	281	1	general	general	ADJ
hassl-830	281	2	e	e	X
hassl-830	281	3	-	-	ADJ
hassl-830	281	4	s	s	ADP
hassl-830	281	5	-	-	PUNCT
hassl-830	281	6	qual	qual	ADJ
hassl-830	281	7	scales	scale	NOUN
hassl-830	281	8	applied	apply	VERB
hassl-830	281	9	to	to	ADP
hassl-830	281	10	websites	website	NOUN
hassl-830	281	11	satisfaction	satisfaction	NOUN
hassl-830	281	12	and	and	CCONJ
hassl-830	281	13	loyalty	loyalty	NOUN
hassl-830	281	14	model	model	NOUN
hassl-830	281	15	.	.	PUNCT
hassl-830	282	1	communications	communication	NOUN
hassl-830	282	2	of	of	ADP
hassl-830	282	3	the	the	DET
hassl-830	282	4	iima	iima	NOUN
hassl-830	282	5	,	,	PUNCT
hassl-830	282	6	7(2	7(2	NUM
hassl-830	282	7	):	):	PUNCT
hassl-830	282	8	115–126	115–126	NUM
hassl-830	282	9	.	.	PUNCT
hassl-830	283	1	humanities	humanity	NOUN
hassl-830	283	2	and	and	CCONJ
hassl-830	283	3	social	social	ADJ
hassl-830	283	4	sciences	science	NOUN
hassl-830	283	5	letters	letter	NOUN
hassl-830	283	6	,	,	PUNCT
hassl-830	283	7	2019	2019	NUM
hassl-830	283	8	,	,	PUNCT
hassl-830	283	9	7(4	7(4	NUM
hassl-830	283	10	):	):	PUNCT
hassl-830	283	11	199	199	NUM
hassl-830	283	12	-	-	SYM
hassl-830	283	13	208	208	NUM
hassl-830	283	14	208	208	NUM
hassl-830	283	15	©	©	PROPN
hassl-830	283	16	2019	2019	NUM
hassl-830	283	17	conscientia	conscientia	PROPN
hassl-830	283	18	beam	beam	PROPN
hassl-830	283	19	.	.	PUNCT
hassl-830	284	1	all	all	DET
hassl-830	284	2	rights	right	NOUN
hassl-830	284	3	reserved	reserve	VERB
hassl-830	284	4	.	.	PUNCT
hassl-830	285	1	yanmie	yanmie	PROPN
hassl-830	285	2	,	,	PUNCT
hassl-830	285	3	l.n.y	l.n.y	PROPN
hassl-830	285	4	.	.	PUNCT
hassl-830	286	1	and	and	CCONJ
hassl-830	286	2	m.k.k	m.k.k	ADJ
hassl-830	286	3	.	.	PUNCT
hassl-830	287	1	ching	ching	PROPN
hassl-830	287	2	,	,	PUNCT
hassl-830	287	3	2012	2012	NUM
hassl-830	287	4	.	.	PUNCT
hassl-830	288	1	factors	factor	NOUN
hassl-830	288	2	affecting	affect	VERB
hassl-830	288	3	hong	hong	PROPN
hassl-830	288	4	kong	kong	PROPN
hassl-830	288	5	customer	customer	NOUN
hassl-830	288	6	’s	’s	PART
hassl-830	288	7	e	e	NOUN
hassl-830	288	8	-	-	NOUN
hassl-830	288	9	loyalty	loyalty	NOUN
hassl-830	288	10	and	and	CCONJ
hassl-830	288	11	repeated	repeat	VERB
hassl-830	288	12	purchase	purchase	NOUN
hassl-830	288	13	intention	intention	NOUN
hassl-830	288	14	in	in	ADP
hassl-830	288	15	online	online	ADJ
hassl-830	288	16	chinese	chinese	ADJ
hassl-830	288	17	retail	retail	ADJ
hassl-830	288	18	stores	store	NOUN
hassl-830	288	19	and	and	CCONJ
hassl-830	288	20	the	the	DET
hassl-830	288	21	moderating	moderate	VERB
hassl-830	288	22	efect	efect	NOUN
hassl-830	288	23	of	of	ADP
hassl-830	288	24	electronic	electronic	ADJ
hassl-830	288	25	word	word	NOUN
hassl-830	288	26	-	-	PUNCT
hassl-830	288	27	of	of	ADP
hassl-830	288	28	-	-	PUNCT
hassl-830	288	29	mouth	mouth	NOUN
hassl-830	288	30	.	.	PUNCT
hassl-830	289	1	hong	hong	PROPN
hassl-830	289	2	kong	kong	PROPN
hassl-830	289	3	baptist	baptist	PROPN
hassl-830	289	4	university	university	PROPN
hassl-830	289	5	.	.	PUNCT
hassl-830	290	1	yao	yao	PROPN
hassl-830	290	2	,	,	PUNCT
hassl-830	290	3	c.	c.	PROPN
hassl-830	290	4	and	and	CCONJ
hassl-830	290	5	s.	s.	PROPN
hassl-830	290	6	liao	liao	PROPN
hassl-830	290	7	,	,	PUNCT
hassl-830	290	8	2011	2011	NUM
hassl-830	290	9	.	.	PUNCT
hassl-830	291	1	measuring	measure	VERB
hassl-830	291	2	the	the	DET
hassl-830	291	3	antecedent	antecedent	NOUN
hassl-830	291	4	effects	effect	NOUN
hassl-830	291	5	of	of	ADP
hassl-830	291	6	service	service	NOUN
hassl-830	291	7	cognition	cognition	NOUN
hassl-830	291	8	and	and	CCONJ
hassl-830	291	9	internet	internet	NOUN
hassl-830	291	10	shopping	shopping	NOUN
hassl-830	291	11	anxiety	anxiety	NOUN
hassl-830	291	12	on	on	ADP
hassl-830	291	13	consumer	consumer	NOUN
hassl-830	291	14	satisfaction	satisfaction	NOUN
hassl-830	291	15	with	with	ADP
hassl-830	291	16	e	e	NOUN
hassl-830	291	17	-	-	ADJ
hassl-830	291	18	tailing	tail	VERB
hassl-830	291	19	service	service	NOUN
hassl-830	291	20	.	.	PUNCT
hassl-830	292	1	management	management	NOUN
hassl-830	292	2	&	&	CCONJ
hassl-830	292	3	marketing	marketing	NOUN
hassl-830	292	4	challenges	challenge	NOUN
hassl-830	292	5	for	for	ADP
hassl-830	292	6	the	the	DET
hassl-830	292	7	knowledge	knowledge	NOUN
hassl-830	292	8	society	society	NOUN
hassl-830	292	9	,	,	PUNCT
hassl-830	292	10	6(135	6(135	NUM
hassl-830	292	11	):	):	PUNCT
hassl-830	292	12	59–78	59–78	NUM
hassl-830	292	13	.	.	X
hassl-830	292	14	yoo	yoo	PROPN
hassl-830	292	15	,	,	PUNCT
hassl-830	292	16	b.	b.	PROPN
hassl-830	292	17	and	and	CCONJ
hassl-830	292	18	n.	n.	PROPN
hassl-830	292	19	donthu	donthu	PROPN
hassl-830	292	20	,	,	PUNCT
hassl-830	292	21	2001	2001	NUM
hassl-830	292	22	.	.	PUNCT
hassl-830	293	1	developing	develop	VERB
hassl-830	293	2	a	a	DET
hassl-830	293	3	scale	scale	NOUN
hassl-830	293	4	to	to	PART
hassl-830	293	5	measure	measure	VERB
hassl-830	293	6	the	the	DET
hassl-830	293	7	perceived	perceive	VERB
hassl-830	293	8	quality	quality	NOUN
hassl-830	293	9	of	of	ADP
hassl-830	293	10	an	an	DET
hassl-830	293	11	internet	internet	NOUN
hassl-830	293	12	shopping	shopping	NOUN
hassl-830	293	13	site	site	NOUN
hassl-830	293	14	(	(	PUNCT
hassl-830	293	15	sitequal	sitequal	ADJ
hassl-830	293	16	)	)	PUNCT
hassl-830	293	17	.	.	PUNCT
hassl-830	294	1	quarterly	quarterly	ADJ
hassl-830	294	2	journal	journal	NOUN
hassl-830	294	3	of	of	ADP
hassl-830	294	4	electronic	electronic	ADJ
hassl-830	294	5	commerce	commerce	NOUN
hassl-830	294	6	,	,	PUNCT
hassl-830	294	7	2(1	2(1	NUM
hassl-830	294	8	):	):	PUNCT
hassl-830	294	9	31	31	NUM
hassl-830	294	10	-	-	SYM
hassl-830	294	11	45	45	NUM
hassl-830	294	12	.	.	PUNCT
hassl-830	295	1	zavareh	zavareh	PROPN
hassl-830	295	2	,	,	PUNCT
hassl-830	295	3	f.b	f.b	PROPN
hassl-830	295	4	.	.	PROPN
hassl-830	295	5	,	,	PUNCT
hassl-830	295	6	m.s.m	m.s.m	PROPN
hassl-830	295	7	.	.	PROPN
hassl-830	295	8	ariff	ariff	PROPN
hassl-830	295	9	,	,	PUNCT
hassl-830	295	10	a.	a.	PROPN
hassl-830	295	11	jusoh	jusoh	PROPN
hassl-830	295	12	,	,	PUNCT
hassl-830	295	13	n.	n.	PROPN
hassl-830	295	14	zakuan	zakuan	PROPN
hassl-830	295	15	,	,	PUNCT
hassl-830	295	16	a.z	a.z	PROPN
hassl-830	295	17	.	.	PROPN
hassl-830	295	18	bahari	bahari	PROPN
hassl-830	295	19	and	and	CCONJ
hassl-830	295	20	m.	m.	NOUN
hassl-830	295	21	ashourian	ashourian	PROPN
hassl-830	295	22	,	,	PUNCT
hassl-830	295	23	2012	2012	NUM
hassl-830	295	24	.	.	PUNCT
hassl-830	296	1	e	e	X
hassl-830	296	2	-	-	NOUN
hassl-830	296	3	service	service	ADJ
hassl-830	296	4	quality	quality	NOUN
hassl-830	296	5	dimensions	dimension	NOUN
hassl-830	296	6	and	and	CCONJ
hassl-830	296	7	their	their	PRON
hassl-830	296	8	effects	effect	NOUN
hassl-830	296	9	on	on	ADP
hassl-830	296	10	e	e	NOUN
hassl-830	296	11	-	-	NOUN
hassl-830	296	12	customer	customer	ADJ
hassl-830	296	13	satisfaction	satisfaction	NOUN
hassl-830	296	14	in	in	ADP
hassl-830	296	15	internet	internet	NOUN
hassl-830	296	16	banking	banking	NOUN
hassl-830	296	17	services	service	NOUN
hassl-830	296	18	.	.	PUNCT
hassl-830	297	1	procedia	procedia	NOUN
hassl-830	297	2	-	-	PUNCT
hassl-830	297	3	social	social	ADJ
hassl-830	297	4	and	and	CCONJ
hassl-830	297	5	behavioral	behavioral	ADJ
hassl-830	297	6	sciences	science	NOUN
hassl-830	297	7	,	,	PUNCT
hassl-830	297	8	40	40	NUM
hassl-830	297	9	:	:	PUNCT
hassl-830	297	10	441	441	NUM
hassl-830	297	11	-	-	SYM
hassl-830	297	12	445	445	NUM
hassl-830	297	13	.	.	PUNCT
hassl-830	298	1	zhang	zhang	PROPN
hassl-830	298	2	,	,	PUNCT
hassl-830	298	3	x.	x.	PROPN
hassl-830	298	4	and	and	CCONJ
hassl-830	298	5	v.r	v.r	PROPN
hassl-830	298	6	.	.	PROPN
hassl-830	298	7	prybutok	prybutok	PROPN
hassl-830	298	8	,	,	PUNCT
hassl-830	298	9	2005	2005	NUM
hassl-830	298	10	.	.	PUNCT
hassl-830	299	1	a	a	DET
hassl-830	299	2	consumer	consumer	NOUN
hassl-830	299	3	perspective	perspective	NOUN
hassl-830	299	4	of	of	ADP
hassl-830	299	5	e	e	NOUN
hassl-830	299	6	-	-	NOUN
hassl-830	299	7	service	service	ADJ
hassl-830	299	8	quality	quality	NOUN
hassl-830	299	9	.	.	PUNCT
hassl-830	300	1	ieee	ieee	NOUN
hassl-830	300	2	transactions	transaction	NOUN
hassl-830	300	3	on	on	ADP
hassl-830	300	4	engineering	engineering	NOUN
hassl-830	300	5	management	management	NOUN
hassl-830	300	6	,	,	PUNCT
hassl-830	300	7	52(4	52(4	NUM
hassl-830	300	8	):	):	PUNCT
hassl-830	300	9	461-477.available	461-477.available	NUM
hassl-830	300	10	at	at	ADP
hassl-830	300	11	:	:	PUNCT
hassl-830	300	12	https://doi.org/10.1109/tem.2005.856568	https://doi.org/10.1109/tem.2005.856568	ADJ
hassl-830	300	13	.	.	PUNCT
hassl-830	301	1	views	view	NOUN
hassl-830	301	2	and	and	CCONJ
hassl-830	301	3	opinions	opinion	NOUN
hassl-830	301	4	expressed	express	VERB
hassl-830	301	5	in	in	ADP
hassl-830	301	6	this	this	DET
hassl-830	301	7	article	article	NOUN
hassl-830	301	8	are	be	AUX
hassl-830	301	9	the	the	DET
hassl-830	301	10	views	view	NOUN
hassl-830	301	11	and	and	CCONJ
hassl-830	301	12	opinions	opinion	NOUN
hassl-830	301	13	of	of	ADP
hassl-830	301	14	the	the	DET
hassl-830	301	15	author(s	author(s	NOUN
hassl-830	301	16	)	)	PUNCT
hassl-830	301	17	,	,	PUNCT
hassl-830	301	18	humanities	humanity	NOUN
hassl-830	301	19	and	and	CCONJ
hassl-830	301	20	social	social	ADJ
hassl-830	301	21	sciences	science	NOUN
hassl-830	301	22	letters	letter	NOUN
hassl-830	301	23	shall	shall	AUX
hassl-830	301	24	not	not	PART
hassl-830	301	25	be	be	AUX
hassl-830	301	26	responsible	responsible	ADJ
hassl-830	301	27	or	or	CCONJ
hassl-830	301	28	answerable	answerable	ADJ
hassl-830	301	29	for	for	ADP
hassl-830	301	30	any	any	DET
hassl-830	301	31	loss	loss	NOUN
hassl-830	301	32	,	,	PUNCT
hassl-830	301	33	damage	damage	NOUN
hassl-830	301	34	or	or	CCONJ
hassl-830	301	35	liability	liability	NOUN
hassl-830	301	36	etc	etc	X
hassl-830	301	37	.	.	X
hassl-830	302	1	caused	cause	VERB
hassl-830	302	2	in	in	ADP
hassl-830	302	3	relation	relation	NOUN
hassl-830	302	4	to	to	PART
hassl-830	302	5	/	/	PUNCT
hassl-830	302	6	arising	arise	VERB
hassl-830	302	7	out	out	ADP
hassl-830	302	8	of	of	ADP
hassl-830	302	9	the	the	DET
hassl-830	302	10	use	use	NOUN
hassl-830	302	11	of	of	ADP
hassl-830	302	12	the	the	DET
hassl-830	302	13	content	content	NOUN
hassl-830	302	14	.	.	PUNCT