id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
hypothesis-25262	Morgan-Daniel, Jane; Adkins, Lauren E. ; Tennant, Michele R.; Norton, Hannah F.; Hough, Chloe; Edwards, Mary E.; Daley, Matthew; Rethlefsen, Melissa L.	Piloting a Diversity, Equity, and Inclusion Needs Assessment to Explore Patron Perceptions at a University Health Science Library	2021	21	.pdf	application/pdf	6648	376	50	LITERATURE REVIEW Assessing patron satisfaction in libraries The inspiration for the needs assessment was a study conducted by the University of Central Florida (UCF), in which HappyOrNot machines were used alongside several other micro-assessments to elicit patron feedback regarding library services, events, resources, and policies [2]. To do so, HSCL piloted the use of two “HappyOrNot” customer satisfaction machines to conduct a DEI needs assessment, with the purpose of exploring the DEI-related issues facing library patrons.	cache/hypothesis-25262.pdf	txt/hypothesis-25262.txt