136 136 EVALUATION OF CORPORATE SOCIAL RESPONSIBILITY PROGRAM IMPLEMENTATION IN BOGOR PDAM TIRTA PAKUAN, WEST JAVA PROVINCE Ismartaya State University of jakarta Ismantaya.unj@gmail.com Abstract The purpose of this research is to determined whether the evaluation corporate social responsibility program implementation in Bogor PDAM Tirta Pakuan has been implemented in accordance with the vision, mission, and objectives of the company. PDAM Tirta Pakuan has a vision of CSR as a pioneer in the implementation of social responsibility in Bogor city especially and Indonesia in generally. Through this vision, PDAM Tirta Pakuan Bogor city, would really seriously on the implementation of the CSR programs. Based on these purposes, this research is done by evaluating the CSR programs which implemented by PDAM Tirta Pakuan Bogor city and use CIPP evaluation model to conduct an evaluation of the program. The type which used on this research is evaluation research with use qualitative approach. The source of information used is the Chief Executive of CSR PDAM Tirta Pakuan Bogor. Data collected by the observation, interview and documentation. Test validity of this research by using triangulation technique, while data analysis is done by reducing the data, presenting and concluding . The result shows that the program Tirta Pakuan care as the company’s strategy goes according to the purposes and plans that have been made by the company. Keywords: evaluation, corporate social responsibility, CIPP Model Corporate Social Responsibility (CSR) is an ongoing commitment to the corporate world to act ethically and contribute to economic development of the local community or society in generalty large, along with the increase of the living standards of workers and their families (Frankl, 2007). The concept of CSR is inseparable from sustainable development (sustainable development). Sustainable development, not only understood as concern for the environment, but also include economic and social development. The Implementation of CSR appropriately in the community will maintain the quality of the environment, improving the quality of human resources, and enhance the ability of the local economy. The company has a social responsibility as stipulated in the Law of the Republic of Indonesia No.40 of 2007 regarding comany in Chapter IV, Social and Environmental Responsibility in article 74 provides: 1. The Company which conducting its business activities in the field and / or related to the natural resources required to implement the Social and Environmental Responsibility. 2. Social and Environmental Responsibility as referred to in paragraph (1) an obligation of the Company's budgeted and accounted for as an expense of the Company which are carried out with due regard to decency and fairness. 3. The Company which did not carry out the obligations referred to in paragraph (1) be sanctioned in accordance with the provisions of the legislation. 4. Further provisions regarding Social Responsibility and Environmental regulated by Government Regulation. In 2012 the government published Government Regulation No. 47 Year 2012 abaut Social and Environmental Responsibility Company Limited. This regulation was finally recognized that CSR is a company authorized by stating that the preparation and implementation of CSR is the authority of the board of directors or the company's AGM. mailto:Ismantaya.unj@gmail.com 137 137 The setting of Corporate Social Responsibility in Indonesia is not only imposed on private companies, but also to state that carries on business in the interest of the public. CSR arrangements for SOEs can be found in the Law on State Enterprises. Implementation of Corporate Social Responsibility in SOEs, are followed by the Decree. SOE Kep-236 / MBU / 2003 jo. Candy. SOE No.Per-05 / MBU / 2007, so it has the main points of thought or consideration as follows: 1. Given that one of the purposes and objectives of the establishment of state-owned enterprises are participating actively provide guidance and assistance to small entrepreneurs group, cooperatives, and community, the SOEs can set aside part of net income for the purposes of fostering of small co-operatives and community development around the SOE. 2. Company and Housing of the Government (SOEs) shall implement the Partnership Program and Community Development Program, while for SOEs Persero Open implementation of the Partnership and Community Development can refer to the implementation of the Partnership Program and Community Development Program at Persero and Perum (Non Open SOE). Partnership Program with Small Entrepreneurs and Community Development Program fistly set in Permeneg SOE No. 236 / MBU / 2003 on SOEs. Siace as set this gao regulation not adequately operational basis for implementing enterprise BUMN Partnership program with a Small Business and Community Development Program, then Permeneg SOE No. 236 / MBU / 2003 on SOE replaced by Permeneg SOE No. PER-05 / MBU / 2007 aboit SOE Partnership Program with Small Entrepreneurs and Community Development Program, April 27, 2007. The government will support companies that has social concern. By paying attention to the benefits of CSR, most companies in the city of Bogor has implemented CSR. Mayor of Bogor, Dr. Bima Arya asserted, CSR program in the city of Bogor conducted by enterprises or private companies are already running, but it has not integrated yet still walk on their own. City Government considers that the CSR program that had been distributed a number of companies have not had a significant impact on the city of Bogor and surrounding communities. That case becoume the background for the emergence of the concept of Corporate Social Responsibility, especially in the city of Bogor. Charity activity basically has become a tradition and customs of the people of Indonesia, especially based on the teachings of religion. Today Corporate Social Responsibility has developed quite rapidly. One driving force is a paradigm shift for the business world is not solely for profit, but it must also behave ethically and contribute to the creation of a social investment. Yusuf Wibisono (2007: 71) which is commonly done by companies which are doing charitable, philanthropic and organizing community development programs (community development). This study is an evaluation research because it is the general aim of this study is to assess the benefits, contributions, and the feasibility of CSR programs are undertaken by companies and enterprises in the city of Bogor, to discover and develop and enhance program implementation of CSR is right on target for the company as well as for its stakeholders, including the government. In particular the research objectives are as follows: Assess the goal-setting, the profile of the beneficiary and the basic programming of CSR by companies and enterprises to the needs of beneficiaries; Review the company's support and structural aspects of the organization, qualification and financing program leaders; Assess the implementation of CSR programs in terms of understanding the program by beneficiaries, use of budgets and monitoring; Reviewing the results of the implementation of CSR programs for companies, beneficiary communities, and governments. The difference in the research done by the Mukti Dawn compared to 138 138 this study, namely:. The focus and Fajar Mukti research was to determine the setting of corporate social responsibility. Fajar Mukti research suggested the government to amend the Law on Investment and Company Law in order to have the same meaning, which is actually right Iebih Corporate Social Responsibility is not regulated in the legal sphere. Corporate Social Responsibility research results and various aspects, social, legal and financial, evaluation research reinforced the need for the implementation of CSR at private companies and SOEs, in order to provide an assessment of the implementation of the program and provide advince model of csr that would provide the optimal benefits for companis and their stakeholders Other research relevant David Ariansyah, The implentation of Corporate Social Responsibility and Cultural Organization in PDAM Tirta Pakuan Bogor and The Influence of Community Satisfaction in Bogor. (Implementation of Corporate Social Responsibility and Cultural Organization on PDAM Tirta Pakuan Bogor Effect on Public Satisfaction Bogor City There are differences in research conducted by David Ariansyah with this research. 1. David Ariansyah research focuses on the impact felt by the company after conducting Corporate Social Responsibility both in terms of internal (corporate culture) and external (reputation). 2. David Ariansyah research does not provide improvement suggestions collaborative model of Corporate Social Responsibility intact so as to create responsible and sustainable relationship between the company and its stakeholders, especially the public and the government. METHODS The method used in research in PDAM Tirta Pakuan are evaluative research methods, with the CIPP evaluation model. CIPP evaluation model which stands for: Context evaluation, input evaluation, Evaluation Process and Product evaluation. Fourth abbreviation of the CIPP that is the evaluation component. CIPP evaluation model used in the study in PDAM Tirta Pakuan is because it is more comprehensive and effective in describing, obtaining and providing useful information for judging decision alternatives. Comprehensive evaluation model CIPP Iebih among other evaluation models, because the object of evaluation is not just the product itself but also include context, input, process, and outcome. The concept of this Stufflebeam view that an important purpose of evaluation is not to prove, but to improve. The substance and methods of evaluation will provide an assessment of "good-bad" or "success-failure" with regard to the state of achievement of the work program, so that the results of the evaluation is objective and useful, so this assessment is strongly emphasized the importance of ethics and approaches reliable. Qualitative researchers as a human instrument, serves to fix the focus of research, selecting informants as a source of data, collecting data, assessing data quality, data analysis, interpret the data and make conclusions on the findings. While the process of collecting primary data and secondary data in this study carried out through the following activities: observation interviews, documentation and triangulation Table 1. Item Evaluation Criteria In accordance Interview Questions Implementation of Corporate Social Responsibility Program in enterprises taps Tirta Pakuan Bogor Based Model CIPP 139 139 component Evaluation Evaluation criteria Beads Questions Phase Context 1. The aim of CSR is clear, written and sustainable 2. Formulation of goal programming, pay attention to the need to: a) The need for companies; b) The needs of people in the field of economy and education; and c) Compliance with government development programs, especially in the economic and human resources development 1. What is the aim of implementing CSR programs in the company? 2. Does the company carry out the formulation of the program objectives by taking into account the needs of companies, communities and governments, especially in economics, human resource development, and government programs? 3. There is a preparation program have baselines that is clear both from the management and legal 1. How is the reference used in the preparation of CSR in the company program? Stage Input 1. Have an organizational structure and implementing CSR programs clear 1. How does the organizational structure in the company's CSR program implementation? 2. There is a standard operating procedure in accordance with the objectives of the program 2. What is the procedure implementation of CSR programs in accordance with the objectives of the program? 3. There is a special program funding allocation and sustainable 3. How does the allocation of funds in the company's implementation of the program? 4. There are facilities, regulation, guideline which supports the implementation of CSR programs, There is an award for program managers. No involvement of employers in the development of policies related to CSR and development 5. How is the support given by the government in the implementation of the company's CSR program to be beneficial for the company, society and development Phase Process 1. The implementation of the program in accordance with the objectives of the program 1. Is the implementation of the program in accordance with the program objectives? 2. The implementation of the socialization program 2. Does the socialization program held? 3.1. Program implemented in accordance with the execution procedures 3.1. Is the program implemented in accordance with the execution procedures? 3.2. Is there a program implementation report is accountable? 4. Budget used according to the program has been compiled 4. Is the budget used according to the program has been compiled 140 140 5.1. There is a team supervisor / evaluator implementation of a credible program 5.2. CSR reports in addition submitted to shareholders was also submitted to external stakeholders, especially government 5.1. Is there a team supervisor / evaluator of the program credible? 5.2. Is CSR reports in addition submitted to shareholders was also submitted to external stakeholders, especially governments? stage Product 1. Imaging company towards positive stakeholders 2. There is no social conflict on society 3. The company grows and develops 1. Is the company towards stakeholders Imaging positive? 2. Is there a social conflict to the community? 3. Does the company grow and thrive? 4.1. Programs considered beneficial for society 4.2. 4.2. The quality of human resources in the community increased 4.3. Increase the community's economy 4.1. Is the program considered beneficial to society? 4.2. Is increased human resources in the community? 4.3. Is the community's economy increased ? 5.1. CSR programs considered beneficial for development in the city of Bogor 5.2. The quality of human resources in the city of Bogor increased 5.3. The community's economy increased social problems decreased 5.1. Is CSR program considered beneficial for development in the city of Bogor? 5.2. Is the quality of human resources in the city of Bogor increased? 5.3. Is the community's economy increased social problems decreased? Analysis of the data used in this study using qualitative data analysis. The data analysis of qualitative research refers to the model introduced by Miles and Huberman (1992: 16), which define the analysis in three streams of activity, namely the reduction of the data (data reduction), presentation of data (data display), and conclusion / verification (conclusion drawing / verification). Martthew B. Miles and A. Michael Huberman (1994: 8-12) Flow analysis of the data in question, can be seen in the image below. Each of these stages are described as follows: Source: Miles and Huberman (1994: 12) Figure 1. Visual Flow Data Analysis DISCUSSION Bogor City is one city that is strategically located geographically visits because located between the Provincial Capital and the Capital City of Indonesia. So that the Bogor city as a center of trade and services are experiencing rapid growth in the field of business and economy 141 141 Whereas the reference preparation Partnership Program and Community Development in PDAM Tirta Pakuan Bogor is as follows: Table 2. Preparation of CSR enterprises reference PDAM Tirta Pakuan No . basic guidelines year about 1 Undang- Undang No. 40 2007 Company Limited 2 Undang- Undang No. 25 2007 on Investment, while the contents of the Act relating to CSR 3 Undang- Undang No. 19 2003 State-owned Enterprises 4 PP No. 47 2012 Corporate Social Responsibility 5 Peraturan Menteri BUMN No. Per- 5/MBU/2007 2007 Partnership Program and Community Development 6 Peraturan Menteri BUMN No. Per- 20/MBU/2012 2012 Amendment to the Regulation of the State Minister for State Owned Enterprises No. Per-05 / MBU / 2007 on the Partnership Program for State Owned Enterprises With Small Business and Community Development 7 Kepmen BUMN No. Kep 100/MBU/2002 2002 Evaluation of Health State-Owned Enterprises Minister for State Owned Enterprises 8 Perda Nomor 17 Tahun 20011 Pasal 16 Lembaran Daerah Kota Bogor Tahun 2011 Nomor 5 Seri E 2011 Board of Directors has the following tasks: a. planning, coordination and supervision of all operational activities; b. fostering employee; c. administer and manage the wealth of taps; d. organizing public administration and finance; e. prepare a Strategic Plan Business (bussiness plan / corporate plan) 5 (five) year authorized by the Mayor through the proposal of the Supervisory Board; f. prepare and submit a Business Plan and Annual Budget taps which is the annual elaboration of the Strategic Plan Business (bussiness plan / corporate plan) to the Mayor by the Supervisory Board; g. prepare and submit a report of all activities PDAM 8 Peraturan Walikota No 49 Tahun 2013 2013 Organ and Civil PDAM Tirta Pakuan Bogor 9 Perwali No 23 Tahun 2013 2013 General Guidelines for Procurement of Goods / Services in local enterprises in Bogor municipal government environment 10 Perwali No 25 Tahun 2013 2013 Organizational Structure and Work Procedure PDAM Tirta Pakuan Bogor. 142 142 11 Peraturan Daerah Kota Bogor Nomor 8 Tahun 2011. 2011 ROE Partnership Program Guidelines With Small Business and Community Development Program (CSR) PDAM Tirta Pakuan Bogor 12 Perwali no. 39 tahun 2013 2013 Guidelines for the implementation of the National Program for Community Empowerment (PDPM) districts and villages of the fiscal year The legal basis when viewed in terms of strength, has been very strong for the implementation of the CSR program to carry out their duties. This is evidenced by the approval of the Regional Budget (APBD) for the implementation of CSR programs in the city of Bogor in 2016 allocated 10 billion, while the city of Bogor PDAM Tirta Pakuan also budgeted 3.5 billion for CSR activities. From a study of enterprises PDAM Tirta Pakuan Bogor City has been implementing Corporate Social Responsibility in the city of Bogor, West Java Province, researchers presented the findings of the evaluation results in 4 tahab program evaluation model of CIPP is tahab Context, Input, Process, and Product, as follows: a. Evaluasi Context Table 3. Discussion of Context Based Evaluation Criteria Program Evaluation CSR in PDAM Tirta Pakuan Bogor Aspects Evaluated Evaluation criteria Informati on Evaluation findings Ranked Decision there is N o L S H 1. The purpose of the program 1. CSR implementation goals clear, written and sustainable. √ 1. Having a goal CSR program called Partnership, clearly and in writing. √ The evaluation criteria are met, ratings are categorized as "high" so that aspect of the purpose of the Partnership taps can be maintained and developed 2. The formulation of the purpose of the program, taking into account: a) The need for companies b) The need for community economic and educational fields; c) Compliance with government development programs, especially in the economic and educational fields. √ 2. Programming is done by assessing the needs of the community, and considering the interest of the company, and the government. The program is designed not provide direct benefits to the company and emphasized on regional 143 143 2. Preparati on Program Preparation of the program have baselines that is clear both from the management and legal √ Top of reference in the preparation of Partnership plan is the BUMN Law, but PDAM Tirta Pakuan Bogor City also consider the Law PT., Products derived legislation, both government regulations, the Decree of the Minister of SOEs and others. Once accordance with laws and regulations, PDAM Tirta Pakuan also refers to the vision, mission and objectives of the company. √ The evaluation criteria are met, ratings are categorized as "high". So the basic aspects of the preparation of CSR (CSR) in PDAM Tirta Pakuan can be maintained and developed. Information : L= low, S= Secondary , H = High b. Input evaluation (Input) Table 4. Discussion Evaluation Criteria Evaluation Based Input CSR Program PDAM Tirta Pakuan Bogor Aspects Evaluated Evaluation criteria Informati on Evaluation findings Ranked Decision ther e is No L S H 1. The organizationa l structure and implementati on of CSR programs Organization al structure and implementati on of CSR programs clearly. √ In Bogor PDAM Tirta Pakuan managed by the Partnership and the General in charge of Human Resources and General Director. Thus the results of the evaluation showed that PDAM Tirta Pakuan Bogor has an organizational structure implementing CSR programs are clear. √ The evaluation criteria are met, dikategoriakn vote "high. Decision could be made that aspect of support for the organizational structure in the city of Bogor PDAM Tirta Pakuan can dipertaankan and developed. 144 144 2. Program implementati on procedures Standard Operating Procedures in accordance with the objectives of the program √ Have a Standard Operating Procedure (SOP), which is set in the Regional Regulation No. 13 of 2003 sheets of 2003.Peraturan Mayor of Bogor. No. 24 YEAR 2015 CONCERNING Guidelines for Preparation of Standard Operating Procedures in the Environment City Government √ Criteria for evaluation, assessment categorized as "high". So that the decision can be taken that aspect of the procedure of support in PDAM Tirta Pakuan Bogor can be maintained and developed. 3. financing Program The allocation of funding in particular and sustainable program. √ No allocation of funding programs specifically based on the BUMN Law, Article 88 paragraph (1) Candy SOE No. 05 / MBU / 2007. Perwali NO. 14 YEARS OF Amendment Regulations 2012. The Mayor of Bogor No. 37 In 2012 neighbor Implementation Guidelines for Grants and Social Assistance sourced from the budget of Revenue and Expenditure (Budget) of Bogor √ The evaluation criteria are met, ratings are categorized as "high" So it can be taken a decision that the financing aspect of support for CSR programs in PDAM Tirta Pakuan Bogor can be maintained and developed. 4Governmen t .Dukungan City Government to support the implementati on of CSR and CSR program hopes to synergize with the development program √ City Government issued the Bogor City. Proven government in 2016 budgeted Rp 10,000,000,000 (ten billion rupiah) for CSR activities in the city of Bogor. About Management Guidelines CSR / CSR, the government also set up a facilitation team of CSR through Regulation Bogor Mayor. Regulation of the Mayor of Bogor. No. 24 YEAR 2015 CONCERNING Guidelines for Preparation of Standard Operating Procedures in the Environment City Government. Regulates Program Facilitation Team and Social Responsibility √ The evaluation criteria are met, dikategoriakan votes "tinggi'Sehingga decision could be made that aspect of government support for PDAM Tirta Pakuan Bogor can be maintained and developed 145 145 Program for the Environment (Corporate Social Responsibility) Bogor City. c. Evaluasi Process (Proses) Table. 5. Discussion Evaluation Criteria Evaluation Process Based on CSR Program PDAM Tirta Pakuan Bogor Aspects Evaluated Evaluation criteria Informati on Evaluation findings Ranked Decision the re is No L S H 1. Corresponde nce between the objectives and implementati on of CSR programs Implementa tion of the program in accordance with the objectives of the program √ The main purpose of PDAM Tirta fern is running role as an arm of government as an agent of development, to develop SMEs and cooperatives as well as social safety nets for the company. For that programs are implemented with emphasis on the quantity of the deployment program on the working area of PDAM Tirta pakuan , √ The evaluation criteria are met, dikategoriakan votes "high". So that the decision can be taken that aspect of support for the objectives and implementation of CSR programs in PDAM Tirta Pakuan dipertaankan and Bogor can be developed. 2. Understandin g of the program by the target beneficiaries The implementa tion of the socializatio n program √ To disseminate PDAM Tirta Pakuan for partnership activities undertaken for the long term. √ Evaluation criteria are met, ratings are categorized as "high". decision could be made that aspect of understanding of the program by beneficiaries PKBL can be maintained and developed. 146 146 3. implementati on Program 1. Program implemente d in accordance with the execution procedures. 2.Laporan accountable program implementa tion √ Partnership has been implemented as intended. PDAM Tirta pakuan got a score of 3 (three) for the distribution of funds and the loan collectibility. Independent agency of the results of the survey, 98.17% (ninety front coma seventeen percent) of respondents said the types of CSR activities PDAM Tirta ferns in the city of Bogor in accordance with the type of requirement. PDAM Tirta pakuan prepared a report on CSR activities program are audited by an independent auditor. √ The evaluation criteria are met, ratings are categorized as "high" can be taken a decision that aspect of the program can be maintained and developed. 4. Financing Budget used according to the program that has been compiled. √ The budget has been prepared in RKA realized according to the budget plan. In accordance with existing mechanisms. √ The evaluation criteria are met, categorized votes "tinggi'Sehingga decision could be made that the financing aspects of CSR in PDAM Tirta dipertahanakan and ferns can be developed. 5.. Supervision of the implementati on of the program 1. There is a team supervisor / evaluator implementa tion of a credible program. 2. Distributio n and publication of CSR reports to internal and external stakeholder s. √ To supervise the implementation of the program, in addition to using internal organizational accountability mechanisms, PDAM Tirta pakuan conduct audits were performed using the independent audit. The report is distributed to stakeholders internal and external to the government, especially the city of Bogor. √ Findings tehadap aspect evaluated has met the criteria of evaluation, assessment dikategoriakan "tinggi'Sehingga decision could be made that aspects of monitoring the implementation of the program in PDAM Tirta ferns can be maintained and developed. 147 147 d. Product (Produk) Table. 6. Discussion Based Product Evaluation Program Evaluation Criteria CSR PDAM Tirta Pakuan Bogor Aspects Evaluated Evaluation criteria Informati on Evaluation findings Ranked Decision the re is No L S H 1. The results and impact of the implemen tation of CSR programs for companie s 1. Pecintraan company towards positive stakeholders 2. There is no conflict, but needs to be further research on the cause. 3. No there is social conflict on society. Companies grow and develop √ Implementation of the Partnership has been widely perceived impact by the company either directly or indirectly. Directly PDAM Tirta Pakuan get various awards related to CSR. Increased economic conditions and the company's good name will be on the development and sustainability of the company. √ The evaluation criteria are met, so that dikategoriakn votes "High" .With therefore taken the decision that the aspects of the results and impact of the implementation of CSR programs in PDAM Tirta Pakuan Bogor can be improved 2. The results of the implemen tation of CSR programs for the communi ty by beneficiar ies 1. Pecintraan company towards positive stakeholders 2. There is no conflict, but needs to be further research on the cause. 3. No there is social conflict on society. Companies grow and develop. √ Implementation of enterprises Caring for PDAM Tirta Pakuan Bogor known as Tirta Pakuan care has felt the positive impact by the community. The results and the impact on the economy, the education of the results of a survey conducted by an independent institution 72.81% indicates that CSR activities in the field of economy and education helps the community in terms of venture capital. √ The evaluation criteria are not fully met, so the ratings are categorized as "moderate". decision could be made that aspect of the results of implementation of CSR programs for the beneficiary communities in the city of Bogor PDAM Tirta Pakuan can be improved execution. 148 148 3. Results Impleme ntation of CSR program for the beneficiar y communi ties 1. Pecintraan company towards positive stakeholders 2. There is no conflict, but needs to be further research on the cause. 3. No there is social conflict on society. Companies grow and develop √ Bogor city acknowledges the benefits of CSR program but has not been able to measure and determine its impact on development, the impact of economic, educational and social problems because they still lack CSR program implementation report of the company and the lack of involvement of the company towards CSR. √ The findings were evaluated on aspects not fully meet the criteria of evaluation, so the ratings are categorized as "moderate". Then the decision could be made that aspect of the results of implementation of CSR programs for PDAM Tirta Pakuan can be enhanced with the submission of the report the implementation of CSR programs. CONCLUSIONS Based on the findings and discussion of the evaluation results by taking into account the model used in this study, the conclusions of the study were presented by tahaban CIPP evaluation model as follows a. Context Evaluation of the results, concluded: Setting goals and basic preparation of its Corporate Social Responsibility by PDAM Tirta enterprises Pakuan Bogor for the Partnership Program and Community Development Bogor PDAM Tirta Pakuan has a goal and a clear program and writing as well as observe the interest of the company, the community and government. The planning PKBLPDAM Tirta Pakuan Bogor based on legislation for SOE, Limited and its implementing provisions refers to the vision, mission, programs and strategies PDAM Tirta Pakuan Bogor. b. Input Evaluation results, concluded: 1) PDAM Tirta Pakuan Bogor has the support of the company's resources, both from the organizational structure, organizational structure and qualifications of its own person in charge of the program, procedures for implementing the programs and funding from the program profit. 2) the City Government to support the implementation of CSR and CSR program hopes to synergize with the development program in the city of Bogor. The support is the establishment 149 149 of CSR facilitation team Bogor City guide line synergy Corporate Social Responsibility and plans related to CSR award. But support was not yet fully implemented because there are still differences of understanding. c. Process Evaluation of the results, concluded: Implementation of CSR / CSR by PDAM Tirta Pakuan Bogor has been conducted in accordance with the purpose of the program, understood by the majority of beneficiaries. Program budget has been used in accordance with the objectives and has made monitoring the implementation of the program both internally and externally on its independence. PDAM Tirta Pakuan Bogor City also submit a report to the local government implementation of the program of Bogor. d. Product Evaluation of the results, concluded: The results of the implementation of the program CSR / CSR at PDAM Tirta Pakuan Bogor has been widely perceived impact by the company, either directly or indirectly. Directly, PDAM Tirta Pakuan Bogor received various awards related to CSR. Increased of economic conditions of PDAM Tirta Pakuan and good name will be ensure the development and sustainability (sustainability) company. The results of the implementation of CSR at PDAM Tirta Pakuan Bogor for the beneficiary communities known as Tirta Pakuan Cares positive impact has been felt by the community. This is evident from the results of a survey conducted by an independent agency, which showed 67.15% (sixty seven point fifteen percent) activities of the Partnership Program and Community Development economics helps the community in terms of venture capital. In general, the City Government recognizes the benefits of implementing CSR programs PDAM Tirta Pakuan Bogor City, but has not been able to measure and determine its impact on development, the economy, education and social issues because they still lack implementation report Corporate Social Responsibility program of the company. REFERENCES Arikunto, Suharsimi dan Cepi Sa fruddin Abdul Jabar, Evaluasi Program Pendidikan Pedoman Teoritis Praktis bagi Praktisi Pendidikan. Jakarta: Bumi Aksara, 2004. Canadian International Development Agency. Evaluation of the Canadian Francophonie Scholarship Program (CFSP).1987-2005,Quebec Canada, Desember 2005. (diakses, 8 Juli 2013) Chen, Huey-Tsyh. Practical Program Evaluation: Assessing and Improving Planning, Implementation and Effectiveness. California: Sage Publication. Inc., 2005 Daniel L. Stufflebeam. The CIPP Model for Evaluation. Precented at The Annual Conference of The Oregon Program Evaluators Network, 2003. (diakses 14 April 2013) Daymon, Christine, Metode-metode Riset Kualitatif dalam Public Relations dan Marketing,Communications/Christine Daymon & Immy Holloway; penerjemah Cahya Wiratama, penyuting, SantiIndra Astuti- Yogyakarta: Bentang 2008. Denzin, N.K., & Yvonna S.Lincoln,. Handbook of Qualitative Research, terjemahan Dariyanto, Badrus Samsul Fata, Abi, John Rinaldi, Penerbit Pustaka Pelajar, 2009 Djaali, Muljono dan Pudji. Pengukuran dalam Bidang Pendidikan. Jakarta: Grasindo, 2008. Fajar, Mukti. Tanggung Jawab Sosial Perusahaan di Indonesia: Studi tentang Penerapan Ketentuan CSR pada Perusahaan Multinasional, Swasta Nasional & BUMN di Indonesia. Jakarta: Pustaka Pelajar, 2010. Gray, R., R. Kouhy, dan S. Lavers. Corporate Social and Environmental Reporting. A Review of the Literature and a Longitudinal Study of UK Disclosure. Accounting, Auditing and Accountability Journal. Vol. 8. No. 2. UK, 1995. Hadi, Nor. Corporate Social Responsibility. Yogyakarta: Graha Ilmu, 2011. 150 150 Jody L. Fitzpatrick, James R. Sanders dan Blaine R. Worthen. Program Evaluation: Alternative Approaches and Practical Guildelines. New York: Pearson Education, 2004. Kartini, Dwi. Corporate Social Responsibility. Bandung: Refika Aditama, 2009. Mc Namara, Carter, A Basic Guide to Program Evaluation, Authenticity Consulting, LLC, 2002 (diakses, 24 Juni 2012) Miles, Martthew B. dan A. Michael Huberman. Qualitative Data Analysis. London: SAGE Publications, 1994. Mursitama dkk, Tirta N. Corporate Social Responsibility di Indonesia, Teori dan Implementasi: Studi Kasus Community Development Riaupulp. Jakarta: Institute for Development of Economic and Finance, 2011. Popham, W. James. Educational Evaluation. New Jersey: Prentice Hall. Inc., 1974. Prayogo, Dody. Evaluasi Program Corporate Social Responsibility Dan Community Development Pada Industri Tambang Dan Migas. Makara, Sosial Humaniora, Vol. 15, No. 1, Juli 2011. Purwosutjipto, H.M.N. Pengertian Pokok Hukum Dagang (3) Hukum Pengangkutan. Jakarta: Djambatan, 1995. Rachman, Nurdizal M. Panduan Lengkap Perencanaan CS. Jakarta: Penebar Swadaya, 2011. Royse, David, Bruce Thyer dan Deborah Padgett. Program Evaluation: An Introduction. Massachusetts: Wadsworth, 2010. Shinkfield, Daniel L. Stufflebeam dan Anthony J. Systematic Evaluation A Self Instructional Guide to Theory and Practice. Boston: Kluwer Nijhoff Publishing, 1986. S. Eko Putro Widoyoko, Rvaluasi Program Pembelajaran, Paduan Praktis Bagi Pendidik dan Calon Pendidik, Penerbit Pustaka Pelajar, Yogyakarta, 2011 Stella Tan, Nicolette Lee, and David Hall CIPP as a model for evaluating learning spaces, Swinburne University of Technology 2010. Shinkfield, Daniel L. Stufflebeam dan Anthony J. Evaluation Theory, Models & Applications. San Francisco: Jossey- Bass, 227. Stake, R.E. Evaluating the arts in education: A responsive approach. Ohio: Charles E. Merrill Publishing Company, 1975. Susanto, A.B. Strategic Management Approach Corporate Social Responsibility. Jakarta, The Jakarta Consulting Group, 2007. Tjakranegara, Soegijatno. Hukum Pengangkutan Barang dan Penumpang. Jakarta: Rineka Cipta, 1995. Visser, Wayne, The Age of Responsibility: CSR 2.0 and the New DNA of Business. United Kingdom: John Wiley & Sons Ltd, 2011. Weber, Andrew W. Savitz dan Karl. Triple Bottom Line. San Francisco: Jossey- Bass, 2006. Werther Jr., William dan David Chandler, Strategic Corporate Social Responsibility: Stakeholders in a Global Environment, USA, 2011. 151 151 Wether, William. B, Jr. dan David Chandler. Strategic Corporate Social Responsibility. USA: Sage Publication Inc., 2011. Widoyoko, Eko Putro. Evaluasi Program Pembelajaran: Panduan Praktis Bagi Pendidik dan Calon Pendidik, Pustaka Belajar, 2012. Yusuf, Wibisono. Membedah Konsep dan Aplikasi CSR. Gresik: Fascho Publishing, 2007. ISO/FDIS 26000: Guidance on Social Responsibility (Geneva: 2010).