IJLRES - International Journal on Language, Research and Education Studies 
ISSN: 2580-6777 (p); 2580-6785 (e)   
DOI: 10.30575/2017/IJLRES-2020091205 
Vol. 4, No. 3, 2020 
Page: 405 - 417 

406 

 

 

THE IMPLEMENTATION OF COUNSELLING MANAGEMENT AT STATE 
ISLAMIC JUNIOR HIGH SCHOOL – 3 (MTsN 3) DELI SERDANG 

 

Nada Sukri 
School of Postgraduate, Universitas Islam Negerib Sumatera Utara, Medan 

nadasukri@gmail.com 
  

Saiful Akhyar Lubis 
Professor in Counselling, Universitas Islam Negeri Sumatera Utara, Medan 

saifulakhyarlubis@uinsu.ac.id 
    

Lahmuddin Lubis 
Professor in Psychology, Universitas Islam Negeri Sumatera Utara, Medan 

lahmuddinlubis@uinsu.ac.id 
    

 

Abstract. The research objective is to find out the Management Implementation of Student 
Counseling Services Planning, to know the Management Implementation of Student Counseling 
Services Organizing, to know the Management Implementation of Student Counseling Services 
Implementation and to find out the Management Implementation Evaluation of Student Counseling 
Services in MTsN 3 Deli Serdang. The research method used is a qualitative phenomenological 
research method. The research site is at MTsN 3 Deli Serdang, and the research period is July 12, 
2019, to October 12, 2019. Data collection techniques using interviews, observation, and 
documentation. Data analysis techniques using data reduction, presentation and drawing 
conclusions. The technique of guaranteeing the validity of the data is done by observing diligence 
and triangulating the data. The results of this study are: Management Implementation of student 
counseling services in MTsN 3 Deli Serdang seen from; Counseling service planning has conducted 
a work plan coordination meeting which is archived as a guidance for one year lesson counseling 
service. The implementation of counseling services can be seen from the agreement, summons and 
case books of students which are still neatly stored. Evaluation of counseling services is seen through 
timesheet and supervision conducted by the principal every two months.             
 
Keywords: Implementation, Management, Counselling services. 
 

 

INTRODUCTION  

The presence of Guidance and Counseling provides counseling services, helping 

students create good attitudes and behavior at school. However, not all counseling 

service jobs are able to change student behavior. Instead, it was found a counseling 

guidance that was not well planned, lacked coordination, the wrong way to deal with 

problematic students and various other problems that worsened the face of a counseling 

mailto:nadasukri@gmail.com
mailto:saifulakhyarlubis@uinsu.ac.id
mailto:lahmuddinlubis@uinsu.ac.id


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service. As a result, violations of madrasa rules still occur. Changes in student behavior 

have not been fulfilled. Therefore, because a counseling service requires serious 

arrangement and management. For this, it is necessary to apply management in a 

counseling guidance. Guidance Management Counseling will provide head counseling 

services for all students based on management principles in an organization. It is 

necessary to know the extent to which management integrated counseling guidance in 

counseling services. 

To carry out the counseling function mentioned above, it is necessary to have a 

counseling guidance that has been implemented by management. So that all counseling 

service activities are neatly coordinated according to the implementation as planned. In 

accordance with the implementation of the organizational structure that has been agreed 

upon and conduct appreciation and evaluation internally and externally. 

Based on these problems, the author will conduct a study entitled; 

"Implementation of Counseling Service Management at MTsN 3 Deli Serdang," which is 

located in Sipirok Village, Rantang City Village, Hamparan Perak District, Deli Serdang 

Regency, North Sumatra. 

 

LITERATURE REVIEW 

Implementation 

According to Van Metter and Van Horn (cited in Agustino, 2008), explain that Policy 

implementation is an action taken by an individual, government official or group or 

private that is directed to the achievement of the objectives outlined in the policy 

decision. Mazmain (2010) argues policy implementation is the implementation of basic 

policy decisions. Usually the policy is in the form of a law, but it can also be in the form 

of an order or decision of the judiciary. Lajimnay the decision identifies the problem to 

be solved and clearly states the goal to be achieved. 

Policy implementation can also be interpreted as the implementation of activities 

that refer to the guidelines that have been prepared so that the activities that have been 

carried out can have an impact and contribution in overcoming various problems that 

are the target of the program in the community. According to Laster and Stewart (2015), 

policy implementation as the stage of implementing policy immediately has been 

enacted into law. In a broader view, policy implementation is defined as the 



Nada Sukri, Saiful Akhyar Lubis, Lahmuddin Lubis 

 

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administration of laws into various actors, organizations, procedures, and techniques 

that work together to achieve goals. 

 

Management 

Management is a process that organizes or regulates an activity or work so that it is 

carried out properly and satisfactorily. Management must be carried out in a planned, 

organized, running well and getting assessment or evaluation. An integrated 

management activity will more easily achieve goals. It can be concluded that 

management is a system that must always exist in an activity. This management starts 

from planning, organizing, implementing to evaluation. The end result of management 

is to plan, organize, implement and evaluate each activity in order to achieve success. 

It turns out that management is not only for business circles, but the management 

system is also very useful for the general public and the world of education. Because it 

is proven that all activities carried out with management will easily get success and vice 

versa. There are four main functions of management in every activity. The following are 

the functions of management in each activity. 

 

Types of Counseling Services 

It should be noted that there are seven types of counseling services that must be 

implemented in schools or madrasah. These seven counseling services must be 

considered to be carried out at the right place and time. Because the provision of 

counseling services must be in accordance with student problems, so that problems can 

be resolved immediately. The seven types of counseling services are: 

a. Orientation Service 

This orientation service is needed for an introduction to the environment as well 

as understanding how to treat the environment properly. Where is the student 

bathroom, soccer field, planting area, laboratory and so on. By knowing their 

environment, students are directed to love the school environment and not 

pollute it. 

 

b. Information Service 

Information services are services provided in the form of knowledge related to 

the personality of students, the problems they face and how to solve their own 



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problems. This information service is also necessary to find out hobbies and 

whether the school has facilities and infrastructure that are in line with students' 

hobbies. The information service becomes very important when students are 

found to like or dislike a problem. This is where comprehensive information 

services are needed so that students know the problem as a whole and can 

address the problem correctly. Whether or not students are interested in 

something. This information service is important because students will know 

themselves and their environment more specifically and can solve problems or 

determine attitudes when they find problems around them. Information services 

will form an independent personality and can provide strong knowledge so that 

students can answer their own problems. 

c. Content Mastery Service 

Content Mastery Service (LPK) is a counseling service that allows students to 

develop themselves independently with regard to good study attitudes and 

habits, appropriate learning materials according to their learning speed and 

difficulty, as well as various aspects of other learning objectives and activities. In 

addition, LPK is given to students individually or in groups to master certain 

abilities or competencies through the learning process. 

d. Placement Service 

Placement services are information provided to students related to their learning 

interests and talents. The first step for the counsellor is to provide data that must 

be filled in by students containing complete personal details. In the data 

questionnaire, there are many tables that students must fill in freely. The results 

of this customary questionnaire will be studied by the counsellor. 

e. Individual Counselling Service 

A counselling services provided directly by a counsellor to a student face to face. 

With a private counselling service teacher. Usually, this personal service is a 

service that is specifically targeted to students because students' personal 

problems are very specific, and students don't want other people or their friends 

to know. This individual counselling service is also provided for children with 

special needs (ABK) or children who have special interests and talents and need 

more attention. Individual counselling services provided by counsellors are not 



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due to family closeness or other factors, but simply because the child's needs are 

treated with individual services. This means that this individual service has no 

nuances of more attention that is not objective. 

f. Group Counselling Services. 

A service provided to a group of students who violate school rules and 

regulations together. They are placed in a certain room and given the same 

counselling service, by one or two counselling service teachers, in the form of 

direction or problem solving given by the counsellor. So that students learn from 

each other to solve problems. 

g. Consulting Service 

Counselling services are provided in the form of interviews or consultations with 

other parties in the problematic student environment. This consultation service 

is due to the lack of correct information about problem children. Even if there is 

information, it is only based on information from problem children which is not 

necessarily true. Therefore, counsellors provide consultancy counselling 

services. 

h. Mediation Service 

A service provided to two students or two groups of students who violate the 

same rules in mediation, so that they can talk together to find amicable solutions 

to student problems. Mediation counselling services are usually carried out to 

deal with problems between two warring parties. Then the counselling service 

teacher appears to mediate between the two to solve the problem. 

i. Advocacy Services 

Advocacy services are guidance and direction obtained through counsellors so 

that students get their human rights. This means that in providing services to 

students, the counsellor must pay attention to something that is not liked by 

students outside the lesson. This means that counsellors should not violate 

students' human rights. 

                  

METHODOLOGY 

Qualitative research in this study uses a qualitative phenomenological approach, 

because the data collected is how the state of individuals and groups in natural situations 

in one place. Will describe how the management of counseling services is implemented 



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at MTsN 3 Deli Serdang. In addition, all that is collected may be the key to what has been 

researched.  Qualitative phenomenological approach is a research method that tries to 

explain or reveal experiences and facts that occur. Then this qualitative approach 

requires sharpness of analysis, objectivity and systematic. So that accuracy is obtained 

in interpretation, the cause and effect of a phenomenon or symptom from a qualitative 

approach is totality.  

 

FINDINGS AND DISCUSSION 

Planning 

Implementation of counseling services is a form of integration between subject teachers 

and homeroom teachers. Therefore, every teacher also has the competence of counseling 

services. But the provision of counseling services is hierarchical from subject teachers, 

homeroom teachers, counselors, vice principals and school security.62 In general, 

counseling services are carried out in a planned and integrated manner which is the 

responsibility of the counselor. 

The counseling service programs at MTsN 3 Deli Serdang must include various 

elements, namely, 1) integrated with extracurricular activities. 2). Integrated with the 

school committee program. 3). Integrated with the Achievement Development Institute. 

4). Integrated with the learning curriculum. 5). integrated with the vice principal. 6) 

integrated with all learning activities. 

Integration becomes something very important in a counseling service. Because 

all the elements contained in the madrasa environment must unite to overcome student 

problems. With this integration, students feel that they are always monitored and cared 

for. As a result, students are reluctant and reluctant to repeat the same mistakes over 

and over again. With cohesiveness can create disciplined students. However, the 

integration that is built must also pay attention to the rights and obligations of each 

educator and education staff. This means that this integration must be coordinated based 

on the appropriate function and size. So that no one feels disadvantaged in dealing with 

various student problems in the field so that they do not collide. Therefore, counseling 

services at MTsN 3 Deli Serdang are also supported by various facilities and 

infrastructure and tools needed to conduct counseling. This can be seen from the 

counseling book on the counseling table. The book is a book that contains a work plan 



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for counseling services for a year. Researchers even found work boards hanging on the 

walls of the counseling service room. The workboard contains the stage work to be 

carried out monthly, quarterly, and annually. This board expresses that counseling 

services at MTsN 3 Deli Serdang have used the principles of planning management. 

 

Organizing 

Organizing can be done by determining what tasks must be done, who should do them, 

how the tasks are grouped, who is responsible for these tasks, and at what level decisions 

must be made. By organizing it will be known where the stuck and immediately 

repaired. So that all work in the organization can be completed according to plan.  

 

Movement (Actuating) 

Movement is an action to ensure that all group members strive to achieve goals in 

accordance with managerial and business planning. Implementation is an activity to 

realize a plan that has been made into a building or an activity to be standing or finished. 

Guidance is needed as well as coordinating work.  

          The movement is also carried out to motivate counseling service teachers in 

carrying out their duties to enable the smooth and effective implementation of the 

planned program. To overcome various student problems, the head of the counseling 

service teacher must provide direction to all counseling service teachers in accordance 

with the development of science, technology, and the arts. 

 

Evaluation (Controlling) 

Evaluation is the attention given to all programs and activities whether they are running 

as intended. Supervision finds errors as well as corrects them so that they are as planned. 

Supervision must be independent without the intervention of the interests of various 

parties. Evaluation of counseling services at MTsN 3 Deli Serdang places more emphasis 

on efforts to improve as well as being thorough and friendly. Various stages of 

counseling services are considered where the weaknesses and shortcomings are. 

Gradually, various weaknesses and shortcomings are sought to be improved as we go 

along. This evaluation is carried out on students and educators. 

            This evaluation is carried out internally and externally or by counselors and 

school principals. So that the two elements pay attention to the weaknesses of counseling 



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services at MTsN 3 Deli Serdang. After finding weaknesses, the semester meeting will 

reveal the weaknesses of various parties to be corrected or improved in the future. 

 

Counseling Service 

Counseling services at MTsN 3 Deli Serdang are also part of self-development that has 

been determined by the Government in the curriculum structure through Government 

Regulation No. 22 of 2006 concerning content standards for Elementary and Secondary 

Education units. A counselor should comply as a guide through the law. 

 

Basic Counseling Services 

The meaning of basic services is the process of providing assistance to all counselees 

through the preparation of classically structured experiences or groups that are designed 

and implemented systematically in order to develop effective self-adjustment abilities in 

accordance with Bloom's taxonomy concepts, namely effective and psychomotor.  

To be clear, the decision to provide counseling services at MTsN 3 Deli Serdang 

shows the madrasa principal's commitment to prioritizing the interests of meeting the 

needs of students. This is as stated by the head of LPP's Litbang that the existence of 

counseling services at MTsN 3 Deli Serdang cannot be separated from factors outside 

the individual.80 

MTsN 3 Deli Serdang intends to provide quality and friendly counseling services 

to students. However, the purpose of counseling services must be in line with the vision 

and mission of the madrasa. That MTsN 3 Deli Serdang has a vision and mission to create 

students who are intelligent and have noble character, pure in thoughts and actions 

based on the Qur'an and hadith. 

           Besides that, MTsN 3 deli Serdang also makes a plan for counseling services that 

are guided by counselors who have the academic competence of counseling guidance. 

Therefore, the principal will continue to seek additional counseling teachers from the 

Ministry of Religion of North Sumatra. However, in the meantime, the principal will add 

honorary counseling service teachers, in order to provide an adequate number of 

counselors. 

 

 



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CONCLUSION 

The high number of violations of rules and regulations at MTsN 3 Deli Serdang is 

because students feel that they have received less attention from the services of 

Counselling Guidance. Even if there are those who are not reprimanded, they are 

handled thoroughly. Therefore, the work performance of counsellors must be improved 

by creating a special roster of counselling service teachers. So that the implementation 

of counselling services runs optimally. 

Evaluation of counselling services at MTsN 3 Deli Serdang is not running 

optimally. Because the principal rarely visits the counselling room or questions service 

activities. Lack of supervision creates weak work performance of counsellors. Therefore, 

the principal must make a thorough evaluation of the counselling guidance. 

 

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