id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ijtc-220	Rizqi, Muhammad ; Syafarudin, Afriapollo 	The Effect of Service Quality on Gojek Online Customer Satisfaction 	2021	12	.pdf	application/pdf	6617	429	51	Table 4 Value of Path Coefficients and Value of R Square Parameter Original Sample (O) Sample Mean (M) Standard Deviation (STDEV) T Statistics (|O/STERR|) P Values R Square X1 -> Y 0,603 0,600 0,092 6,563 0,000 0,724 Source: data processed Path Coefficients and R Square Value Based on the table above, it can be seen that in substructure 1, the variable service quality (X1) contributes simultaneously in influencing the customer satisfaction variable (Z) of 0.702 or 70.2% with the details that the hypothesis: The influence of customer service quality (X1) on satisfaction customer (Z) has a path coefficient of 0.526 with a statistical value of t that is greater than the critical value (6.459> 1.96). Table 2 Value of Cross Loadings Evaluation of Outer Model Dimension Quality of customer service (X1) Customer Satisfaction (Z) X1 0,855 0,625 X2 0,896 0,731 X3 0,808 0,569 X4 0,817 0,621 X5 0,845 0,662 X6 0,721 0,653 X7 0,725 0,745 Y1 0,809 0,688 Y2 0,832 0,708 Y3 0,691 0,652 Y4 0,432 0,769 Y5 0,521 0,653 Y6 0,558 0,745 Y7 0,645 0,816 Source: Processed Outer Model Evaluation Cross Loadings data, 2021 The Effect of Service Quality on Gojek Online Customer Satisfaction Rizqi, & Syafarudin 143 | Ilomata International Journal of Tax & Accounting Volume 2 Issue 2, April 2021 Based on the picture above, it appears that all loading factors are above 0.50.	cache/ijtc-220.pdf	txt/ijtc-220.txt