id	sid	tid	token	lemma	pos
ijtc-204	1	1	ilomata	ilomata	PROPN
ijtc-204	1	2	international	international	ADJ
ijtc-204	1	3	journal	journal	NOUN
ijtc-204	1	4	of	of	ADP
ijtc-204	1	5	tax	tax	PROPN
ijtc-204	1	6	&	&	CCONJ
ijtc-204	1	7	accounting	accounting	PROPN
ijtc-204	1	8	(	(	PUNCT
ijtc-204	1	9	ijtc	ijtc	PROPN
ijtc-204	1	10	)	)	PUNCT
ijtc-204	1	11	p	p	X
ijtc-204	1	12	-	-	PUNCT
ijtc-204	1	13	issn	issn	NOUN
ijtc-204	1	14	:	:	PUNCT
ijtc-204	1	15	2714	2714	NUM
ijtc-204	1	16	-	-	SYM
ijtc-204	1	17	9838	9838	NUM
ijtc-204	1	18	;	;	PUNCT
ijtc-204	1	19	e	e	X
ijtc-204	1	20	-	-	PUNCT
ijtc-204	1	21	issn	issn	NOUN
ijtc-204	1	22	:	:	PUNCT
ijtc-204	1	23	2714	2714	NUM
ijtc-204	1	24	-	-	SYM
ijtc-204	1	25	9846	9846	NUM
ijtc-204	1	26	volume	volume	NOUN
ijtc-204	1	27	2	2	NUM
ijtc-204	1	28	,	,	PUNCT
ijtc-204	1	29	issue	issue	NOUN
ijtc-204	1	30	1	1	NUM
ijtc-204	1	31	january	january	NOUN
ijtc-204	1	32	2021	2021	NUM
ijtc-204	1	33	page	page	NOUN
ijtc-204	1	34	no	no	NOUN
ijtc-204	1	35	.	.	PUNCT
ijtc-204	2	1	71	71	NUM
ijtc-204	2	2	-	-	SYM
ijtc-204	2	3	83	83	NUM
ijtc-204	2	4	https://www.ilomata.org/index.php/ijtc	https://www.ilomata.org/index.php/ijtc	ADJ
ijtc-204	2	5	71	71	NUM
ijtc-204	2	6	|	|	CCONJ
ijtc-204	2	7	ilomata	ilomata	NOUN
ijtc-204	2	8	international	international	ADJ
ijtc-204	2	9	journal	journal	NOUN
ijtc-204	2	10	of	of	ADP
ijtc-204	2	11	tax	tax	PROPN
ijtc-204	2	12	&	&	CCONJ
ijtc-204	2	13	accounting	accounting	PROPN
ijtc-204	2	14	volume	volume	NOUN
ijtc-204	2	15	2	2	NUM
ijtc-204	2	16	issue	issue	NOUN
ijtc-204	2	17	1	1	NUM
ijtc-204	2	18	,	,	PUNCT
ijtc-204	2	19	january	january	PROPN
ijtc-204	2	20	2021	2021	NUM
ijtc-204	2	21	the	the	DET
ijtc-204	2	22	effect	effect	NOUN
ijtc-204	2	23	of	of	ADP
ijtc-204	2	24	product	product	NOUN
ijtc-204	2	25	quality	quality	NOUN
ijtc-204	2	26	on	on	ADP
ijtc-204	2	27	customer	customer	NOUN
ijtc-204	2	28	satisfaction	satisfaction	NOUN
ijtc-204	2	29	implications	implication	NOUN
ijtc-204	2	30	on	on	ADP
ijtc-204	2	31	customer	customer	NOUN
ijtc-204	2	32	loyalty	loyalty	NOUN
ijtc-204	2	33	in	in	ADP
ijtc-204	2	34	the	the	DET
ijtc-204	2	35	era	era	NOUN
ijtc-204	2	36	covid-19	covid-19	PROPN
ijtc-204	2	37	afriapollo	afriapollo	VERB
ijtc-204	2	38	syafarudin	syafarudin	PROPN
ijtc-204	2	39	mercu	mercu	PROPN
ijtc-204	2	40	buana	buana	PROPN
ijtc-204	2	41	university	university	PROPN
ijtc-204	2	42	jakarta	jakarta	PROPN
ijtc-204	2	43	-	-	PUNCT
ijtc-204	2	44	indonesia	indonesia	PROPN
ijtc-204	2	45	correspondent	correspondent	NOUN
ijtc-204	2	46	:	:	PUNCT
ijtc-204	2	47	afriapollo88@gmail.com	afriapollo88@gmail.com	X
ijtc-204	2	48	submitted	submit	VERB
ijtc-204	2	49	:	:	PUNCT
ijtc-204	2	50	january	january	PROPN
ijtc-204	2	51	8	8	NUM
ijtc-204	2	52	,	,	PUNCT
ijtc-204	2	53	2021	2021	NUM
ijtc-204	2	54	revised	revise	VERB
ijtc-204	2	55	:	:	PUNCT
ijtc-204	2	56	january	january	PROPN
ijtc-204	2	57	18	18	NUM
ijtc-204	2	58	,	,	PUNCT
ijtc-204	2	59	2021	2021	NUM
ijtc-204	2	60	published	publish	VERB
ijtc-204	2	61	:	:	PUNCT
ijtc-204	2	62	january	january	PROPN
ijtc-204	2	63	31	31	NUM
ijtc-204	2	64	,	,	PUNCT
ijtc-204	2	65	2021	2021	NUM
ijtc-204	2	66	abstract	abstract	ADJ
ijtc-204	2	67	customer	customer	NOUN
ijtc-204	2	68	satisfaction	satisfaction	NOUN
ijtc-204	2	69	is	be	AUX
ijtc-204	2	70	the	the	DET
ijtc-204	2	71	level	level	NOUN
ijtc-204	2	72	of	of	ADP
ijtc-204	2	73	customer	customer	NOUN
ijtc-204	2	74	satisfaction	satisfaction	NOUN
ijtc-204	2	75	after	after	ADP
ijtc-204	2	76	comparing	compare	VERB
ijtc-204	2	77	the	the	DET
ijtc-204	2	78	services	service	NOUN
ijtc-204	2	79	or	or	CCONJ
ijtc-204	2	80	products	product	NOUN
ijtc-204	2	81	received	receive	VERB
ijtc-204	2	82	under	under	ADP
ijtc-204	2	83	what	what	PRON
ijtc-204	2	84	is	be	AUX
ijtc-204	2	85	expected	expect	VERB
ijtc-204	2	86	.	.	PUNCT
ijtc-204	3	1	consumer	consumer	NOUN
ijtc-204	3	2	satisfaction	satisfaction	NOUN
ijtc-204	3	3	is	be	AUX
ijtc-204	3	4	the	the	DET
ijtc-204	3	5	feeling	feeling	NOUN
ijtc-204	3	6	of	of	ADP
ijtc-204	3	7	disappointment	disappointment	NOUN
ijtc-204	3	8	or	or	CCONJ
ijtc-204	3	9	pleasure	pleasure	NOUN
ijtc-204	3	10	for	for	ADP
ijtc-204	3	11	each	each	DET
ijtc-204	3	12	individual	individual	NOUN
ijtc-204	3	13	after	after	ADP
ijtc-204	3	14	comparing	compare	VERB
ijtc-204	3	15	the	the	DET
ijtc-204	3	16	performance	performance	NOUN
ijtc-204	3	17	of	of	ADP
ijtc-204	3	18	the	the	DET
ijtc-204	3	19	product	product	NOUN
ijtc-204	3	20	that	that	PRON
ijtc-204	3	21	is	be	AUX
ijtc-204	3	22	thought	think	VERB
ijtc-204	3	23	of	of	ADP
ijtc-204	3	24	according	accord	VERB
ijtc-204	3	25	to	to	ADP
ijtc-204	3	26	the	the	DET
ijtc-204	3	27	expected	expect	VERB
ijtc-204	3	28	product	product	NOUN
ijtc-204	3	29	performance	performance	NOUN
ijtc-204	3	30	.	.	PUNCT
ijtc-204	4	1	customer	customer	NOUN
ijtc-204	4	2	satisfaction	satisfaction	NOUN
ijtc-204	4	3	is	be	AUX
ijtc-204	4	4	the	the	DET
ijtc-204	4	5	goal	goal	NOUN
ijtc-204	4	6	of	of	ADP
ijtc-204	4	7	every	every	DET
ijtc-204	4	8	company	company	NOUN
ijtc-204	4	9	for	for	ADP
ijtc-204	4	10	the	the	DET
ijtc-204	4	11	survival	survival	NOUN
ijtc-204	4	12	of	of	ADP
ijtc-204	4	13	every	every	DET
ijtc-204	4	14	company	company	NOUN
ijtc-204	4	15	.	.	PUNCT
ijtc-204	5	1	paying	pay	VERB
ijtc-204	5	2	attention	attention	NOUN
ijtc-204	5	3	to	to	ADP
ijtc-204	5	4	and	and	CCONJ
ijtc-204	5	5	increasing	increase	VERB
ijtc-204	5	6	the	the	DET
ijtc-204	5	7	level	level	NOUN
ijtc-204	5	8	of	of	ADP
ijtc-204	5	9	customer	customer	NOUN
ijtc-204	5	10	satisfaction	satisfaction	NOUN
ijtc-204	5	11	is	be	AUX
ijtc-204	5	12	very	very	ADV
ijtc-204	5	13	useful	useful	ADJ
ijtc-204	5	14	in	in	ADP
ijtc-204	5	15	the	the	DET
ijtc-204	5	16	world	world	NOUN
ijtc-204	5	17	of	of	ADP
ijtc-204	5	18	business	business	NOUN
ijtc-204	5	19	competition	competition	NOUN
ijtc-204	5	20	.	.	PUNCT
ijtc-204	6	1	companies	company	NOUN
ijtc-204	6	2	with	with	ADP
ijtc-204	6	3	a	a	DET
ijtc-204	6	4	high	high	ADJ
ijtc-204	6	5	level	level	NOUN
ijtc-204	6	6	of	of	ADP
ijtc-204	6	7	customer	customer	NOUN
ijtc-204	6	8	satisfaction	satisfaction	NOUN
ijtc-204	6	9	tend	tend	VERB
ijtc-204	6	10	to	to	PART
ijtc-204	6	11	be	be	AUX
ijtc-204	6	12	superior	superior	ADJ
ijtc-204	6	13	to	to	ADP
ijtc-204	6	14	other	other	ADJ
ijtc-204	6	15	competitors	competitor	NOUN
ijtc-204	6	16	.	.	PUNCT
ijtc-204	7	1	not	not	PART
ijtc-204	7	2	only	only	ADV
ijtc-204	7	3	improving	improve	VERB
ijtc-204	7	4	,	,	PUNCT
ijtc-204	7	5	but	but	CCONJ
ijtc-204	7	6	the	the	DET
ijtc-204	7	7	company	company	NOUN
ijtc-204	7	8	must	must	AUX
ijtc-204	7	9	also	also	ADV
ijtc-204	7	10	be	be	AUX
ijtc-204	7	11	able	able	ADJ
ijtc-204	7	12	to	to	PART
ijtc-204	7	13	maintain	maintain	VERB
ijtc-204	7	14	the	the	DET
ijtc-204	7	15	stability	stability	NOUN
ijtc-204	7	16	of	of	ADP
ijtc-204	7	17	customer	customer	NOUN
ijtc-204	7	18	satisfaction	satisfaction	NOUN
ijtc-204	7	19	levels	level	NOUN
ijtc-204	7	20	to	to	PART
ijtc-204	7	21	remain	remain	VERB
ijtc-204	7	22	high	high	ADJ
ijtc-204	7	23	.	.	PUNCT
ijtc-204	8	1	the	the	DET
ijtc-204	8	2	function	function	NOUN
ijtc-204	8	3	of	of	ADP
ijtc-204	8	4	customer	customer	NOUN
ijtc-204	8	5	satisfaction	satisfaction	NOUN
ijtc-204	8	6	is	be	AUX
ijtc-204	8	7	very	very	ADV
ijtc-204	8	8	important	important	ADJ
ijtc-204	8	9	in	in	ADP
ijtc-204	8	10	running	run	VERB
ijtc-204	8	11	a	a	DET
ijtc-204	8	12	service	service	NOUN
ijtc-204	8	13	and	and	CCONJ
ijtc-204	8	14	product	product	NOUN
ijtc-204	8	15	business	business	NOUN
ijtc-204	8	16	.	.	PUNCT
ijtc-204	9	1	by	by	ADP
ijtc-204	9	2	paying	pay	VERB
ijtc-204	9	3	attention	attention	NOUN
ijtc-204	9	4	to	to	ADP
ijtc-204	9	5	customer	customer	NOUN
ijtc-204	9	6	satisfaction	satisfaction	NOUN
ijtc-204	9	7	,	,	PUNCT
ijtc-204	9	8	entrepreneurs	entrepreneur	NOUN
ijtc-204	9	9	and	and	CCONJ
ijtc-204	9	10	business	business	NOUN
ijtc-204	9	11	owners	owner	NOUN
ijtc-204	9	12	can	can	AUX
ijtc-204	9	13	find	find	VERB
ijtc-204	9	14	out	out	ADP
ijtc-204	9	15	about	about	ADP
ijtc-204	9	16	complaints	complaint	NOUN
ijtc-204	9	17	and	and	CCONJ
ijtc-204	9	18	feedback	feedback	NOUN
ijtc-204	9	19	from	from	ADP
ijtc-204	9	20	customers	customer	NOUN
ijtc-204	9	21	who	who	PRON
ijtc-204	9	22	receive	receive	VERB
ijtc-204	9	23	services	service	NOUN
ijtc-204	9	24	or	or	CCONJ
ijtc-204	9	25	products	product	NOUN
ijtc-204	9	26	.	.	PUNCT
ijtc-204	10	1	from	from	ADP
ijtc-204	10	2	complaints	complaint	NOUN
ijtc-204	10	3	and	and	CCONJ
ijtc-204	10	4	suggestions	suggestion	NOUN
ijtc-204	10	5	,	,	PUNCT
ijtc-204	10	6	the	the	DET
ijtc-204	10	7	company	company	NOUN
ijtc-204	10	8	can	can	AUX
ijtc-204	10	9	improve	improve	VERB
ijtc-204	10	10	and	and	CCONJ
ijtc-204	10	11	improve	improve	VERB
ijtc-204	10	12	the	the	DET
ijtc-204	10	13	quality	quality	NOUN
ijtc-204	10	14	of	of	ADP
ijtc-204	10	15	customer	customer	NOUN
ijtc-204	10	16	service	service	NOUN
ijtc-204	10	17	and	and	CCONJ
ijtc-204	10	18	products	product	NOUN
ijtc-204	10	19	offered	offer	VERB
ijtc-204	10	20	to	to	PART
ijtc-204	10	21	compete	compete	VERB
ijtc-204	10	22	and	and	CCONJ
ijtc-204	10	23	outperform	outperform	ADJ
ijtc-204	10	24	competitors	competitor	NOUN
ijtc-204	10	25	.	.	PUNCT
ijtc-204	11	1	a	a	DET
ijtc-204	11	2	good	good	ADJ
ijtc-204	11	3	company	company	NOUN
ijtc-204	11	4	provides	provide	VERB
ijtc-204	11	5	a	a	DET
ijtc-204	11	6	means	mean	NOUN
ijtc-204	11	7	by	by	ADP
ijtc-204	11	8	which	which	PRON
ijtc-204	11	9	consumers	consumer	NOUN
ijtc-204	11	10	can	can	AUX
ijtc-204	11	11	submit	submit	VERB
ijtc-204	11	12	input	input	NOUN
ijtc-204	11	13	and	and	CCONJ
ijtc-204	11	14	complaints	complaint	NOUN
ijtc-204	11	15	so	so	SCONJ
ijtc-204	11	16	that	that	SCONJ
ijtc-204	11	17	consumers	consumer	NOUN
ijtc-204	11	18	feel	feel	VERB
ijtc-204	11	19	their	their	PRON
ijtc-204	11	20	voice	voice	NOUN
ijtc-204	11	21	heard	hear	VERB
ijtc-204	11	22	.	.	PUNCT
ijtc-204	12	1	the	the	DET
ijtc-204	12	2	research	research	NOUN
ijtc-204	12	3	survey	survey	NOUN
ijtc-204	12	4	was	be	AUX
ijtc-204	12	5	conducted	conduct	VERB
ijtc-204	12	6	on	on	ADP
ijtc-204	12	7	150	150	NUM
ijtc-204	12	8	functional	functional	ADJ
ijtc-204	12	9	units	unit	NOUN
ijtc-204	12	10	at	at	ADP
ijtc-204	12	11	regional	regional	ADJ
ijtc-204	12	12	banks	bank	NOUN
ijtc-204	12	13	in	in	ADP
ijtc-204	12	14	indonesia	indonesia	PROPN
ijtc-204	12	15	.	.	PUNCT
ijtc-204	13	1	the	the	DET
ijtc-204	13	2	results	result	NOUN
ijtc-204	13	3	showed	show	VERB
ijtc-204	13	4	that	that	SCONJ
ijtc-204	13	5	product	product	NOUN
ijtc-204	13	6	quality	quality	NOUN
ijtc-204	13	7	affected	affect	VERB
ijtc-204	13	8	customer	customer	NOUN
ijtc-204	13	9	quality	quality	NOUN
ijtc-204	13	10	and	and	CCONJ
ijtc-204	13	11	customer	customer	NOUN
ijtc-204	13	12	quality	quality	NOUN
ijtc-204	13	13	affected	affect	VERB
ijtc-204	13	14	customer	customer	NOUN
ijtc-204	13	15	loyalty	loyalty	NOUN
ijtc-204	13	16	.	.	PUNCT
ijtc-204	14	1	keywords	keyword	NOUN
ijtc-204	14	2	:	:	PUNCT
ijtc-204	14	3	product	product	NOUN
ijtc-204	14	4	quality	quality	NOUN
ijtc-204	14	5	,	,	PUNCT
ijtc-204	14	6	customer	customer	NOUN
ijtc-204	14	7	satisfaction	satisfaction	NOUN
ijtc-204	14	8	,	,	PUNCT
ijtc-204	14	9	customer	customer	NOUN
ijtc-204	14	10	loyalty	loyalty	NOUN
ijtc-204	14	11	.	.	PUNCT
ijtc-204	15	1	introduction	introduction	NOUN
ijtc-204	15	2	globalization	globalization	NOUN
ijtc-204	15	3	provides	provide	VERB
ijtc-204	15	4	enormous	enormous	ADJ
ijtc-204	15	5	opportunities	opportunity	NOUN
ijtc-204	15	6	for	for	ADP
ijtc-204	15	7	the	the	DET
ijtc-204	15	8	development	development	NOUN
ijtc-204	15	9	of	of	ADP
ijtc-204	15	10	the	the	DET
ijtc-204	15	11	business	business	NOUN
ijtc-204	15	12	world	world	NOUN
ijtc-204	15	13	around	around	ADP
ijtc-204	15	14	the	the	DET
ijtc-204	15	15	world	world	NOUN
ijtc-204	15	16	.	.	PUNCT
ijtc-204	16	1	the	the	DET
ijtc-204	16	2	development	development	NOUN
ijtc-204	16	3	of	of	ADP
ijtc-204	16	4	the	the	DET
ijtc-204	16	5	world	world	NOUN
ijtc-204	16	6	's	's	PART
ijtc-204	16	7	open	open	ADJ
ijtc-204	16	8	business	business	NOUN
ijtc-204	16	9	market	market	NOUN
ijtc-204	16	10	has	have	AUX
ijtc-204	16	11	been	be	AUX
ijtc-204	16	12	impacted	impact	VERB
ijtc-204	16	13	by	by	ADP
ijtc-204	16	14	restrictions	restriction	NOUN
ijtc-204	16	15	on	on	ADP
ijtc-204	16	16	activities	activity	NOUN
ijtc-204	16	17	during	during	ADP
ijtc-204	16	18	the	the	DET
ijtc-204	16	19	covid-19	covid-19	PROPN
ijtc-204	16	20	era	era	NOUN
ijtc-204	16	21	due	due	ADP
ijtc-204	16	22	to	to	ADP
ijtc-204	16	23	the	the	DET
ijtc-204	16	24	spread	spread	NOUN
ijtc-204	16	25	of	of	ADP
ijtc-204	16	26	the	the	DET
ijtc-204	16	27	covid-19	covid-19	PROPN
ijtc-204	16	28	outbreak	outbreak	NOUN
ijtc-204	16	29	that	that	PRON
ijtc-204	16	30	has	have	AUX
ijtc-204	16	31	hit	hit	VERB
ijtc-204	16	32	the	the	DET
ijtc-204	16	33	world	world	NOUN
ijtc-204	16	34	so	so	SCONJ
ijtc-204	16	35	that	that	SCONJ
ijtc-204	16	36	the	the	DET
ijtc-204	16	37	digital	digital	ADJ
ijtc-204	16	38	banking	banking	NOUN
ijtc-204	16	39	business	business	NOUN
ijtc-204	16	40	is	be	AUX
ijtc-204	16	41	affected	affect	VERB
ijtc-204	16	42	by	by	ADP
ijtc-204	16	43	the	the	DET
ijtc-204	16	44	service	service	NOUN
ijtc-204	16	45	system	system	NOUN
ijtc-204	16	46	to	to	ADP
ijtc-204	16	47	customers	customer	NOUN
ijtc-204	16	48	.	.	PUNCT
ijtc-204	17	1	the	the	DET
ijtc-204	17	2	service	service	NOUN
ijtc-204	17	3	system	system	NOUN
ijtc-204	17	4	to	to	ADP
ijtc-204	17	5	customers	customer	NOUN
ijtc-204	17	6	is	be	AUX
ijtc-204	17	7	very	very	ADV
ijtc-204	17	8	much	much	ADV
ijtc-204	17	9	needed	need	VERB
ijtc-204	17	10	for	for	ADP
ijtc-204	17	11	society	society	NOUN
ijtc-204	17	12	today	today	NOUN
ijtc-204	17	13	,	,	PUNCT
ijtc-204	17	14	which	which	PRON
ijtc-204	17	15	is	be	AUX
ijtc-204	17	16	maximum	maximum	ADJ
ijtc-204	17	17	service	service	NOUN
ijtc-204	17	18	so	so	SCONJ
ijtc-204	17	19	that	that	SCONJ
ijtc-204	17	20	the	the	DET
ijtc-204	17	21	economic	economic	ADJ
ijtc-204	17	22	sector	sector	NOUN
ijtc-204	17	23	is	be	AUX
ijtc-204	17	24	not	not	PART
ijtc-204	17	25	significantly	significantly	ADV
ijtc-204	17	26	affected	affect	VERB
ijtc-204	17	27	so	so	SCONJ
ijtc-204	17	28	that	that	SCONJ
ijtc-204	17	29	people	people	NOUN
ijtc-204	17	30	continue	continue	VERB
ijtc-204	17	31	to	to	PART
ijtc-204	17	32	carry	carry	VERB
ijtc-204	17	33	out	out	ADP
ijtc-204	17	34	activities	activity	NOUN
ijtc-204	17	35	and	and	CCONJ
ijtc-204	17	36	opportunities	opportunity	NOUN
ijtc-204	17	37	to	to	PART
ijtc-204	17	38	find	find	VERB
ijtc-204	17	39	opportunities	opportunity	NOUN
ijtc-204	17	40	so	so	SCONJ
ijtc-204	17	41	that	that	SCONJ
ijtc-204	17	42	product	product	NOUN
ijtc-204	17	43	quality	quality	NOUN
ijtc-204	17	44	becomes	become	VERB
ijtc-204	17	45	wider	wide	ADJ
ijtc-204	17	46	,	,	PUNCT
ijtc-204	17	47	but	but	CCONJ
ijtc-204	17	48	on	on	ADP
ijtc-204	17	49	the	the	DET
ijtc-204	17	50	contrary	contrary	NOUN
ijtc-204	17	51	,	,	PUNCT
ijtc-204	17	52	competition	competition	NOUN
ijtc-204	17	53	becomes	become	VERB
ijtc-204	17	54	smaller	small	ADJ
ijtc-204	17	55	.	.	PUNCT
ijtc-204	18	1	this	this	DET
ijtc-204	18	2	condition	condition	NOUN
ijtc-204	18	3	requires	require	VERB
ijtc-204	18	4	each	each	DET
ijtc-204	18	5	bank	bank	NOUN
ijtc-204	18	6	to	to	PART
ijtc-204	18	7	create	create	VERB
ijtc-204	18	8	a	a	DET
ijtc-204	18	9	competitive	competitive	ADJ
ijtc-204	18	10	advantage	advantage	NOUN
ijtc-204	18	11	in	in	ADP
ijtc-204	18	12	its	its	PRON
ijtc-204	18	13	business	business	NOUN
ijtc-204	18	14	to	to	PART
ijtc-204	18	15	be	be	AUX
ijtc-204	18	16	able	able	ADJ
ijtc-204	18	17	to	to	PART
ijtc-204	18	18	compete	compete	VERB
ijtc-204	18	19	sustainably	sustainably	ADV
ijtc-204	18	20	with	with	ADP
ijtc-204	18	21	other	other	ADJ
ijtc-204	18	22	banks	bank	NOUN
ijtc-204	18	23	in	in	ADP
ijtc-204	18	24	the	the	DET
ijtc-204	18	25	same	same	ADJ
ijtc-204	18	26	field	field	NOUN
ijtc-204	18	27	.	.	PUNCT
ijtc-204	19	1	banks	bank	NOUN
ijtc-204	19	2	that	that	PRON
ijtc-204	19	3	want	want	VERB
ijtc-204	19	4	to	to	PART
ijtc-204	19	5	develop	develop	VERB
ijtc-204	19	6	and	and	CCONJ
ijtc-204	19	7	gain	gain	VERB
ijtc-204	19	8	competitive	competitive	ADJ
ijtc-204	19	9	advantage	advantage	NOUN
ijtc-204	19	10	must	must	AUX
ijtc-204	19	11	be	be	AUX
ijtc-204	19	12	able	able	ADJ
ijtc-204	19	13	to	to	PART
ijtc-204	19	14	provide	provide	VERB
ijtc-204	19	15	products	product	NOUN
ijtc-204	19	16	in	in	ADP
ijtc-204	19	17	the	the	DET
ijtc-204	19	18	form	form	NOUN
ijtc-204	19	19	of	of	ADP
ijtc-204	19	20	quality	quality	NOUN
ijtc-204	19	21	goods	good	NOUN
ijtc-204	19	22	or	or	CCONJ
ijtc-204	19	23	services	service	NOUN
ijtc-204	19	24	and	and	CCONJ
ijtc-204	19	25	good	good	ADJ
ijtc-204	19	26	service	service	NOUN
ijtc-204	19	27	to	to	ADP
ijtc-204	19	28	customers	customer	NOUN
ijtc-204	19	29	,	,	PUNCT
ijtc-204	19	30	so	so	SCONJ
ijtc-204	19	31	that	that	SCONJ
ijtc-204	19	32	satisfaction	satisfaction	NOUN
ijtc-204	19	33	will	will	AUX
ijtc-204	19	34	emerge	emerge	VERB
ijtc-204	19	35	in	in	ADP
ijtc-204	19	36	the	the	DET
ijtc-204	19	37	minds	mind	NOUN
ijtc-204	19	38	of	of	ADP
ijtc-204	19	39	customers	customer	NOUN
ijtc-204	19	40	and	and	CCONJ
ijtc-204	19	41	are	be	AUX
ijtc-204	19	42	expected	expect	VERB
ijtc-204	19	43	to	to	PART
ijtc-204	19	44	have	have	VERB
ijtc-204	19	45	a	a	DET
ijtc-204	19	46	positive	positive	ADJ
ijtc-204	19	47	impact	impact	NOUN
ijtc-204	19	48	on	on	ADP
ijtc-204	19	49	the	the	DET
ijtc-204	19	50	bank	bank	NOUN
ijtc-204	19	51	.	.	PUNCT
ijtc-204	20	1	(	(	PUNCT
ijtc-204	20	2	ali	ali	PROPN
ijtc-204	20	3	&	&	CCONJ
ijtc-204	20	4	baruna	baruna	PROPN
ijtc-204	20	5	,	,	PUNCT
ijtc-204	20	6	2015	2015	NUM
ijtc-204	20	7	:	:	PUNCT
ijtc-204	20	8	azwar	azwar	PROPN
ijtc-204	20	9	,	,	PUNCT
ijtc-204	20	10	syaifuddin	syaifuddin	NOUN
ijtc-204	20	11	,	,	PUNCT
ijtc-204	20	12	2007	2007	NUM
ijtc-204	20	13	:	:	PUNCT
ijtc-204	20	14	bhatt	bhatt	NOUN
ijtc-204	20	15	,	,	PUNCT
ijtc-204	20	16	2016	2016	NUM
ijtc-204	20	17	)	)	PUNCT
ijtc-204	20	18	.	.	PUNCT
ijtc-204	21	1	banks	bank	NOUN
ijtc-204	21	2	continue	continue	VERB
ijtc-204	21	3	to	to	PART
ijtc-204	21	4	serve	serve	VERB
ijtc-204	21	5	customers	customer	NOUN
ijtc-204	21	6	where	where	SCONJ
ijtc-204	21	7	atms	atms	PROPN
ijtc-204	21	8	can	can	AUX
ijtc-204	21	9	still	still	ADV
ijtc-204	21	10	join	join	VERB
ijtc-204	21	11	switching	switch	VERB
ijtc-204	21	12	companies	company	NOUN
ijtc-204	21	13	.	.	PUNCT
ijtc-204	22	1	meanwhile	meanwhile	ADV
ijtc-204	22	2	,	,	PUNCT
ijtc-204	22	3	digital	digital	PROPN
ijtc-204	22	4	has	have	AUX
ijtc-204	22	5	not	not	PART
ijtc-204	22	6	been	be	AUX
ijtc-204	22	7	able	able	ADJ
ijtc-204	22	8	to	to	PART
ijtc-204	22	9	co	co	VERB
ijtc-204	22	10	-	-	VERB
ijtc-204	22	11	brand	brand	NOUN
ijtc-204	22	12	with	with	ADP
ijtc-204	22	13	other	other	ADJ
ijtc-204	22	14	banks	bank	NOUN
ijtc-204	22	15	until	until	ADP
ijtc-204	22	16	now	now	ADV
ijtc-204	22	17	.	.	PUNCT
ijtc-204	23	1	during	during	ADP
ijtc-204	23	2	the	the	DET
ijtc-204	23	3	current	current	ADJ
ijtc-204	23	4	https://www.ilomata.org/index.php/ijtc	https://www.ilomata.org/index.php/ijtc	ADJ
ijtc-204	23	5	mailto:afriapollo88@gmail.com	mailto:afriapollo88@gmail.com	NOUN
ijtc-204	23	6	the	the	DET
ijtc-204	23	7	effect	effect	NOUN
ijtc-204	23	8	of	of	ADP
ijtc-204	23	9	product	product	NOUN
ijtc-204	23	10	quality	quality	NOUN
ijtc-204	23	11	on	on	ADP
ijtc-204	23	12	customer	customer	NOUN
ijtc-204	23	13	satisfaction	satisfaction	NOUN
ijtc-204	23	14	implications	implication	NOUN
ijtc-204	23	15	on	on	ADP
ijtc-204	23	16	customer	customer	NOUN
ijtc-204	23	17	loyalty	loyalty	NOUN
ijtc-204	23	18	in	in	ADP
ijtc-204	23	19	the	the	DET
ijtc-204	23	20	era	era	NOUN
ijtc-204	23	21	covid-19	covid-19	PROPN
ijtc-204	23	22	syafarudin	syafarudin	VERB
ijtc-204	23	23	72	72	NUM
ijtc-204	23	24	|	|	ADV
ijtc-204	23	25	ilomata	ilomata	NOUN
ijtc-204	23	26	international	international	ADJ
ijtc-204	23	27	journal	journal	NOUN
ijtc-204	23	28	of	of	ADP
ijtc-204	23	29	tax	tax	PROPN
ijtc-204	23	30	&	&	CCONJ
ijtc-204	23	31	accounting	accounting	PROPN
ijtc-204	23	32	volume	volume	NOUN
ijtc-204	23	33	2	2	NUM
ijtc-204	23	34	issue	issue	NOUN
ijtc-204	23	35	1	1	NUM
ijtc-204	23	36	,	,	PUNCT
ijtc-204	23	37	january	january	NOUN
ijtc-204	23	38	2021	2021	NUM
ijtc-204	23	39	conditions	condition	NOUN
ijtc-204	23	40	of	of	ADP
ijtc-204	23	41	the	the	DET
ijtc-204	23	42	spread	spread	NOUN
ijtc-204	23	43	of	of	ADP
ijtc-204	23	44	the	the	DET
ijtc-204	23	45	coronavirus	coronavirus	NOUN
ijtc-204	23	46	,	,	PUNCT
ijtc-204	23	47	banks	bank	NOUN
ijtc-204	23	48	can	can	AUX
ijtc-204	23	49	not	not	PART
ijtc-204	23	50	be	be	AUX
ijtc-204	23	51	aggressive	aggressive	ADJ
ijtc-204	23	52	in	in	ADP
ijtc-204	23	53	channeling	channel	VERB
ijtc-204	23	54	loans	loan	NOUN
ijtc-204	23	55	and	and	CCONJ
ijtc-204	23	56	pay	pay	VERB
ijtc-204	23	57	more	more	ADJ
ijtc-204	23	58	attention	attention	NOUN
ijtc-204	23	59	to	to	ADP
ijtc-204	23	60	cash	cash	NOUN
ijtc-204	23	61	flow	flow	NOUN
ijtc-204	23	62	conditions	condition	NOUN
ijtc-204	23	63	.	.	PUNCT
ijtc-204	24	1	the	the	DET
ijtc-204	24	2	restructuring	restructuring	NOUN
ijtc-204	24	3	process	process	NOUN
ijtc-204	24	4	has	have	AUX
ijtc-204	24	5	been	be	AUX
ijtc-204	24	6	running	run	VERB
ijtc-204	24	7	for	for	ADP
ijtc-204	24	8	about	about	ADV
ijtc-204	24	9	30	30	NUM
ijtc-204	24	10	percent	percent	NOUN
ijtc-204	24	11	,	,	PUNCT
ijtc-204	24	12	seen	see	VERB
ijtc-204	24	13	from	from	ADP
ijtc-204	24	14	the	the	DET
ijtc-204	24	15	cash	cash	NOUN
ijtc-204	24	16	flow	flow	NOUN
ijtc-204	24	17	,	,	PUNCT
ijtc-204	24	18	which	which	PRON
ijtc-204	24	19	is	be	AUX
ijtc-204	24	20	important	important	ADJ
ijtc-204	24	21	to	to	PART
ijtc-204	24	22	cover	cover	VERB
ijtc-204	24	23	operations	operation	NOUN
ijtc-204	24	24	.	.	PUNCT
ijtc-204	25	1	how	how	SCONJ
ijtc-204	25	2	profitability	profitability	NOUN
ijtc-204	25	3	exceeds	exceed	VERB
ijtc-204	25	4	the	the	DET
ijtc-204	25	5	cost	cost	NOUN
ijtc-204	25	6	,	,	PUNCT
ijtc-204	25	7	capital	capital	NOUN
ijtc-204	25	8	can	can	AUX
ijtc-204	25	9	be	be	AUX
ijtc-204	25	10	eroded	erode	VERB
ijtc-204	25	11	.	.	PUNCT
ijtc-204	26	1	in	in	ADP
ijtc-204	26	2	providing	provide	VERB
ijtc-204	26	3	credit	credit	NOUN
ijtc-204	26	4	restructuring	restructuring	NOUN
ijtc-204	26	5	to	to	ADP
ijtc-204	26	6	customers	customer	NOUN
ijtc-204	26	7	,	,	PUNCT
ijtc-204	26	8	the	the	DET
ijtc-204	26	9	bank	bank	NOUN
ijtc-204	26	10	applies	apply	VERB
ijtc-204	26	11	a	a	DET
ijtc-204	26	12	prudent	prudent	ADJ
ijtc-204	26	13	principle	principle	NOUN
ijtc-204	26	14	.	.	PUNCT
ijtc-204	27	1	credit	credit	NOUN
ijtc-204	27	2	restructuring	restructuring	NOUN
ijtc-204	27	3	has	have	VERB
ijtc-204	27	4	a	a	DET
ijtc-204	27	5	negative	negative	ADJ
ijtc-204	27	6	side	side	NOUN
ijtc-204	27	7	,	,	PUNCT
ijtc-204	27	8	namely	namely	ADV
ijtc-204	27	9	camouflaging	camouflage	VERB
ijtc-204	27	10	customers	customer	NOUN
ijtc-204	27	11	who	who	PRON
ijtc-204	27	12	are	be	AUX
ijtc-204	27	13	unable	unable	ADJ
ijtc-204	27	14	to	to	PART
ijtc-204	27	15	pay	pay	VERB
ijtc-204	27	16	,	,	PUNCT
ijtc-204	27	17	but	but	CCONJ
ijtc-204	27	18	their	their	PRON
ijtc-204	27	19	status	status	NOUN
ijtc-204	27	20	remains	remain	VERB
ijtc-204	27	21	smooth	smooth	ADJ
ijtc-204	27	22	.	.	PUNCT
ijtc-204	28	1	the	the	DET
ijtc-204	28	2	company	company	NOUN
ijtc-204	28	3	also	also	ADV
ijtc-204	28	4	continues	continue	VERB
ijtc-204	28	5	to	to	PART
ijtc-204	28	6	strive	strive	VERB
ijtc-204	28	7	for	for	ADP
ijtc-204	28	8	normal	normal	ADJ
ijtc-204	28	9	backup	backup	ADJ
ijtc-204	28	10	formation	formation	NOUN
ijtc-204	28	11	.	.	PUNCT
ijtc-204	29	1	his	his	PRON
ijtc-204	29	2	party	party	NOUN
ijtc-204	29	3	chose	choose	VERB
ijtc-204	29	4	to	to	PART
ijtc-204	29	5	help	help	VERB
ijtc-204	29	6	provide	provide	VERB
ijtc-204	29	7	provisions	provision	NOUN
ijtc-204	29	8	for	for	ADP
ijtc-204	29	9	debtors	debtor	NOUN
ijtc-204	29	10	who	who	PRON
ijtc-204	29	11	were	be	AUX
ijtc-204	29	12	in	in	ADP
ijtc-204	29	13	trouble	trouble	NOUN
ijtc-204	29	14	rather	rather	ADV
ijtc-204	29	15	than	than	ADP
ijtc-204	29	16	bringing	bring	VERB
ijtc-204	29	17	problems	problem	NOUN
ijtc-204	29	18	forward	forward	ADV
ijtc-204	29	19	.	.	PUNCT
ijtc-204	30	1	(	(	PUNCT
ijtc-204	30	2	bhatt	bhatt	PROPN
ijtc-204	30	3	,	,	PUNCT
ijtc-204	30	4	et	et	PROPN
ijtc-204	30	5	.	.	PUNCT
ijtc-204	31	1	al	al	PROPN
ijtc-204	31	2	,	,	PUNCT
ijtc-204	31	3	2016	2016	NUM
ijtc-204	31	4	:	:	PUNCT
ijtc-204	31	5	chamidah	chamidah	PROPN
ijtc-204	31	6	,	,	PUNCT
ijtc-204	31	7	2016	2016	NUM
ijtc-204	31	8	:	:	PUNCT
ijtc-204	31	9	christina	christina	PROPN
ijtc-204	31	10	,	,	PUNCT
ijtc-204	31	11	et	et	PROPN
ijtc-204	31	12	,	,	PUNCT
ijtc-204	31	13	al	al	PROPN
ijtc-204	31	14	2014	2014	NUM
ijtc-204	31	15	:	:	PUNCT
ijtc-204	31	16	febriana	febriana	PROPN
ijtc-204	31	17	)	)	PUNCT
ijtc-204	31	18	.	.	PUNCT
ijtc-204	32	1	tightening	tighten	VERB
ijtc-204	32	2	liquidity	liquidity	NOUN
ijtc-204	32	3	is	be	AUX
ijtc-204	32	4	one	one	NUM
ijtc-204	32	5	of	of	ADP
ijtc-204	32	6	the	the	DET
ijtc-204	32	7	risks	risk	NOUN
ijtc-204	32	8	looming	loom	VERB
ijtc-204	32	9	over	over	ADP
ijtc-204	32	10	the	the	DET
ijtc-204	32	11	banking	banking	NOUN
ijtc-204	32	12	sector	sector	NOUN
ijtc-204	32	13	amid	amid	ADP
ijtc-204	32	14	the	the	DET
ijtc-204	32	15	covid-19	covid-19	PROPN
ijtc-204	32	16	pandemic	pandemic	NOUN
ijtc-204	32	17	.	.	PUNCT
ijtc-204	33	1	this	this	PRON
ijtc-204	33	2	is	be	AUX
ijtc-204	33	3	because	because	SCONJ
ijtc-204	33	4	affected	affected	ADJ
ijtc-204	33	5	customers	customer	NOUN
ijtc-204	33	6	need	need	VERB
ijtc-204	33	7	to	to	PART
ijtc-204	33	8	postpone	postpone	VERB
ijtc-204	33	9	paying	pay	VERB
ijtc-204	33	10	installments	installment	NOUN
ijtc-204	33	11	through	through	ADP
ijtc-204	33	12	a	a	DET
ijtc-204	33	13	restructuring	restructure	VERB
ijtc-204	33	14	program	program	NOUN
ijtc-204	33	15	.	.	PUNCT
ijtc-204	34	1	liquidity	liquidity	NOUN
ijtc-204	34	2	risk	risk	NOUN
ijtc-204	34	3	,	,	PUNCT
ijtc-204	34	4	it	it	PRON
ijtc-204	34	5	is	be	AUX
ijtc-204	34	6	not	not	PART
ijtc-204	34	7	impossible	impossible	ADJ
ijtc-204	34	8	that	that	SCONJ
ijtc-204	34	9	banks	bank	NOUN
ijtc-204	34	10	can	can	AUX
ijtc-204	34	11	get	get	VERB
ijtc-204	34	12	around	around	ADP
ijtc-204	34	13	their	their	PRON
ijtc-204	34	14	liquidity	liquidity	NOUN
ijtc-204	34	15	conditions	condition	NOUN
ijtc-204	34	16	,	,	PUNCT
ijtc-204	34	17	especially	especially	ADV
ijtc-204	34	18	since	since	SCONJ
ijtc-204	34	19	not	not	PART
ijtc-204	34	20	all	all	DET
ijtc-204	34	21	debtors	debtor	NOUN
ijtc-204	34	22	need	need	VERB
ijtc-204	34	23	credit	credit	NOUN
ijtc-204	34	24	relief	relief	NOUN
ijtc-204	34	25	.	.	PUNCT
ijtc-204	35	1	banks	bank	NOUN
ijtc-204	35	2	only	only	ADV
ijtc-204	35	3	need	need	VERB
ijtc-204	35	4	operational	operational	ADJ
ijtc-204	35	5	needs	need	NOUN
ijtc-204	35	6	prepared	prepared	ADJ
ijtc-204	35	7	and	and	CCONJ
ijtc-204	35	8	at	at	ADP
ijtc-204	35	9	this	this	DET
ijtc-204	35	10	point	point	NOUN
ijtc-204	35	11	,	,	PUNCT
ijtc-204	35	12	the	the	DET
ijtc-204	35	13	bank	bank	NOUN
ijtc-204	35	14	will	will	AUX
ijtc-204	35	15	not	not	PART
ijtc-204	35	16	expand	expand	VERB
ijtc-204	35	17	.	.	PUNCT
ijtc-204	36	1	before	before	ADP
ijtc-204	36	2	covid-19	covid-19	PROPN
ijtc-204	36	3	,	,	PUNCT
ijtc-204	36	4	banks	bank	NOUN
ijtc-204	36	5	experienced	experience	VERB
ijtc-204	36	6	liquidity	liquidity	NOUN
ijtc-204	36	7	problems	problem	NOUN
ijtc-204	36	8	,	,	PUNCT
ijtc-204	36	9	so	so	SCONJ
ijtc-204	36	10	short	short	ADJ
ijtc-204	36	11	liquidity	liquidity	NOUN
ijtc-204	36	12	could	could	AUX
ijtc-204	36	13	occur	occur	VERB
ijtc-204	36	14	.	.	PUNCT
ijtc-204	37	1	apart	apart	ADV
ijtc-204	37	2	from	from	ADP
ijtc-204	37	3	liquidity	liquidity	NOUN
ijtc-204	37	4	pressure	pressure	NOUN
ijtc-204	37	5	,	,	PUNCT
ijtc-204	37	6	it	it	PRON
ijtc-204	37	7	can	can	AUX
ijtc-204	37	8	also	also	ADV
ijtc-204	37	9	occur	occur	VERB
ijtc-204	37	10	if	if	SCONJ
ijtc-204	37	11	banks	bank	NOUN
ijtc-204	37	12	use	use	VERB
ijtc-204	37	13	a	a	DET
ijtc-204	37	14	lot	lot	NOUN
ijtc-204	37	15	of	of	ADP
ijtc-204	37	16	bonds	bond	NOUN
ijtc-204	37	17	as	as	ADP
ijtc-204	37	18	a	a	DET
ijtc-204	37	19	source	source	NOUN
ijtc-204	37	20	of	of	ADP
ijtc-204	37	21	maturing	mature	VERB
ijtc-204	37	22	funds	fund	NOUN
ijtc-204	37	23	or	or	CCONJ
ijtc-204	37	24	big	big	ADJ
ijtc-204	37	25	customers	customer	NOUN
ijtc-204	37	26	withdraw	withdraw	VERB
ijtc-204	37	27	their	their	PRON
ijtc-204	37	28	funds	fund	NOUN
ijtc-204	37	29	.	.	PUNCT
ijtc-204	38	1	however	however	ADV
ijtc-204	38	2	,	,	PUNCT
ijtc-204	38	3	if	if	SCONJ
ijtc-204	38	4	banks	bank	NOUN
ijtc-204	38	5	can	can	AUX
ijtc-204	38	6	convince	convince	VERB
ijtc-204	38	7	large	large	ADJ
ijtc-204	38	8	customers	customer	NOUN
ijtc-204	38	9	not	not	PART
ijtc-204	38	10	to	to	PART
ijtc-204	38	11	withdraw	withdraw	VERB
ijtc-204	38	12	and	and	CCONJ
ijtc-204	38	13	entrust	entrust	VERB
ijtc-204	38	14	their	their	PRON
ijtc-204	38	15	funds	fund	NOUN
ijtc-204	38	16	during	during	ADP
ijtc-204	38	17	a	a	DET
ijtc-204	38	18	pandemic	pandemic	ADJ
ijtc-204	38	19	,	,	PUNCT
ijtc-204	38	20	then	then	ADV
ijtc-204	38	21	liquidity	liquidity	NOUN
ijtc-204	38	22	pressure	pressure	NOUN
ijtc-204	38	23	will	will	AUX
ijtc-204	38	24	not	not	PART
ijtc-204	38	25	occur	occur	VERB
ijtc-204	38	26	.	.	PUNCT
ijtc-204	39	1	the	the	DET
ijtc-204	39	2	problem	problem	NOUN
ijtc-204	39	3	of	of	ADP
ijtc-204	39	4	lending	lending	NOUN
ijtc-204	39	5	bank	bank	NOUN
ijtc-204	39	6	rights	right	NOUN
ijtc-204	39	7	,	,	PUNCT
ijtc-204	39	8	want	want	VERB
ijtc-204	39	9	to	to	PART
ijtc-204	39	10	reduce	reduce	VERB
ijtc-204	39	11	or	or	CCONJ
ijtc-204	39	12	stop	stop	VERB
ijtc-204	39	13	when	when	SCONJ
ijtc-204	39	14	liquidity	liquidity	NOUN
ijtc-204	39	15	decreases	decrease	VERB
ijtc-204	39	16	.	.	PUNCT
ijtc-204	40	1	banks	bank	NOUN
ijtc-204	40	2	can	can	AUX
ijtc-204	40	3	control	control	VERB
ijtc-204	40	4	,	,	PUNCT
ijtc-204	40	5	not	not	PART
ijtc-204	40	6	release	release	VERB
ijtc-204	40	7	bad	bad	ADJ
ijtc-204	40	8	credit	credit	NOUN
ijtc-204	40	9	during	during	ADP
ijtc-204	40	10	a	a	DET
ijtc-204	40	11	pandemic	pandemic	ADJ
ijtc-204	40	12	and	and	CCONJ
ijtc-204	40	13	when	when	SCONJ
ijtc-204	40	14	liquidity	liquidity	NOUN
ijtc-204	40	15	is	be	AUX
ijtc-204	40	16	lacking	lack	VERB
ijtc-204	40	17	(	(	PUNCT
ijtc-204	40	18	griffin	griffin	NOUN
ijtc-204	40	19	,	,	PUNCT
ijtc-204	40	20	2005	2005	NUM
ijtc-204	40	21	:	:	PUNCT
ijtc-204	40	22	gunawardane	gunawardane	NOUN
ijtc-204	40	23	,	,	PUNCT
ijtc-204	40	24	2015	2015	NUM
ijtc-204	40	25	:	:	PUNCT
ijtc-204	40	26	gerry	gerry	PROPN
ijtc-204	40	27	,	,	PUNCT
ijtc-204	40	28	2004	2004	NUM
ijtc-204	40	29	:	:	PUNCT
ijtc-204	40	30	kotler	kotler	PROPN
ijtc-204	40	31	,	,	PUNCT
ijtc-204	40	32	philip	philip	PROPN
ijtc-204	40	33	2008	2008	NUM
ijtc-204	40	34	:	:	PUNCT
ijtc-204	41	1	hertati	hertati	NOUN
ijtc-204	41	2	,	,	PUNCT
ijtc-204	41	3	safkaur	safkaur	NOUN
ijtc-204	41	4	,	,	PUNCT
ijtc-204	41	5	simanjuntak	simanjuntak	NOUN
ijtc-204	41	6	,	,	PUNCT
ijtc-204	41	7	2019	2019	NUM
ijtc-204	41	8	)	)	PUNCT
ijtc-204	41	9	.	.	PUNCT
ijtc-204	42	1	consumer	consumer	NOUN
ijtc-204	42	2	satisfaction	satisfaction	NOUN
ijtc-204	42	3	is	be	AUX
ijtc-204	42	4	the	the	DET
ijtc-204	42	5	level	level	NOUN
ijtc-204	42	6	of	of	ADP
ijtc-204	42	7	consumer	consumer	NOUN
ijtc-204	42	8	feelings	feeling	NOUN
ijtc-204	42	9	after	after	ADP
ijtc-204	42	10	comparing	compare	VERB
ijtc-204	42	11	what	what	PRON
ijtc-204	42	12	they	they	PRON
ijtc-204	42	13	receive	receive	VERB
ijtc-204	42	14	and	and	CCONJ
ijtc-204	42	15	what	what	PRON
ijtc-204	42	16	they	they	PRON
ijtc-204	42	17	expect	expect	VERB
ijtc-204	42	18	(	(	PUNCT
ijtc-204	42	19	hertati	hertati	NOUN
ijtc-204	42	20	,	,	PUNCT
ijtc-204	42	21	et	et	PROPN
ijtc-204	42	22	,	,	PUNCT
ijtc-204	42	23	al	al	PROPN
ijtc-204	42	24	,	,	PUNCT
ijtc-204	42	25	2019	2019	NUM
ijtc-204	42	26	)	)	PUNCT
ijtc-204	42	27	.	.	PUNCT
ijtc-204	43	1	if	if	SCONJ
ijtc-204	43	2	a	a	DET
ijtc-204	43	3	customer	customer	NOUN
ijtc-204	43	4	is	be	AUX
ijtc-204	43	5	satisfied	satisfied	ADJ
ijtc-204	43	6	with	with	ADP
ijtc-204	43	7	the	the	DET
ijtc-204	43	8	value	value	NOUN
ijtc-204	43	9	provided	provide	VERB
ijtc-204	43	10	by	by	ADP
ijtc-204	43	11	a	a	DET
ijtc-204	43	12	product	product	NOUN
ijtc-204	43	13	or	or	CCONJ
ijtc-204	43	14	service	service	NOUN
ijtc-204	43	15	,	,	PUNCT
ijtc-204	43	16	he	he	PRON
ijtc-204	43	17	will	will	AUX
ijtc-204	43	18	likely	likely	ADV
ijtc-204	43	19	be	be	AUX
ijtc-204	43	20	a	a	DET
ijtc-204	43	21	customer	customer	NOUN
ijtc-204	43	22	for	for	ADP
ijtc-204	43	23	a	a	DET
ijtc-204	43	24	long	long	ADJ
ijtc-204	43	25	time	time	NOUN
ijtc-204	43	26	.	.	PUNCT
ijtc-204	44	1	philip	philip	PROPN
ijtc-204	44	2	kotler	kotler	PROPN
ijtc-204	44	3	and	and	CCONJ
ijtc-204	44	4	kevin	kevin	PROPN
ijtc-204	44	5	lane	lane	PROPN
ijtc-204	44	6	keller	keller	PROPN
ijtc-204	44	7	quoted	quote	VERB
ijtc-204	44	8	from	from	ADP
ijtc-204	44	9	the	the	DET
ijtc-204	44	10	book	book	NOUN
ijtc-204	44	11	marketing	marketing	NOUN
ijtc-204	44	12	management	management	NOUN
ijtc-204	44	13	said	say	VERB
ijtc-204	44	14	that	that	SCONJ
ijtc-204	44	15	customer	customer	NOUN
ijtc-204	44	16	satisfaction	satisfaction	NOUN
ijtc-204	44	17	is	be	AUX
ijtc-204	44	18	a	a	DET
ijtc-204	44	19	feeling	feeling	NOUN
ijtc-204	44	20	of	of	ADP
ijtc-204	44	21	pleasure	pleasure	NOUN
ijtc-204	44	22	or	or	CCONJ
ijtc-204	44	23	disappointment	disappointment	NOUN
ijtc-204	44	24	for	for	ADP
ijtc-204	44	25	someone	someone	PRON
ijtc-204	44	26	who	who	PRON
ijtc-204	44	27	appears	appear	VERB
ijtc-204	44	28	after	after	ADP
ijtc-204	44	29	comparing	compare	VERB
ijtc-204	44	30	the	the	DET
ijtc-204	44	31	performance	performance	NOUN
ijtc-204	44	32	(	(	PUNCT
ijtc-204	44	33	results	result	NOUN
ijtc-204	44	34	)	)	PUNCT
ijtc-204	44	35	of	of	ADP
ijtc-204	44	36	the	the	DET
ijtc-204	44	37	product	product	NOUN
ijtc-204	44	38	thought	think	VERB
ijtc-204	44	39	against	against	ADP
ijtc-204	44	40	the	the	DET
ijtc-204	44	41	expected	expect	VERB
ijtc-204	44	42	performance	performance	NOUN
ijtc-204	44	43	.	.	PUNCT
ijtc-204	45	1	satisfying	satisfy	VERB
ijtc-204	45	2	consumer	consumer	NOUN
ijtc-204	45	3	needs	need	NOUN
ijtc-204	45	4	is	be	AUX
ijtc-204	45	5	the	the	DET
ijtc-204	45	6	desire	desire	NOUN
ijtc-204	45	7	of	of	ADP
ijtc-204	45	8	every	every	DET
ijtc-204	45	9	company	company	NOUN
ijtc-204	45	10	.	.	PUNCT
ijtc-204	46	1	apart	apart	ADV
ijtc-204	46	2	from	from	ADP
ijtc-204	46	3	being	be	AUX
ijtc-204	46	4	an	an	DET
ijtc-204	46	5	important	important	ADJ
ijtc-204	46	6	factor	factor	NOUN
ijtc-204	46	7	for	for	ADP
ijtc-204	46	8	the	the	DET
ijtc-204	46	9	company	company	NOUN
ijtc-204	46	10	's	's	PART
ijtc-204	46	11	survival	survival	NOUN
ijtc-204	46	12	,	,	PUNCT
ijtc-204	46	13	satisfying	satisfy	VERB
ijtc-204	46	14	the	the	DET
ijtc-204	46	15	needs	need	NOUN
ijtc-204	46	16	of	of	ADP
ijtc-204	46	17	consumers	consumer	NOUN
ijtc-204	46	18	can	can	AUX
ijtc-204	46	19	increase	increase	VERB
ijtc-204	46	20	its	its	PRON
ijtc-204	46	21	advantage	advantage	NOUN
ijtc-204	46	22	over	over	ADP
ijtc-204	46	23	the	the	DET
ijtc-204	46	24	competition	competition	NOUN
ijtc-204	46	25	.	.	PUNCT
ijtc-204	47	1	consumers	consumer	NOUN
ijtc-204	47	2	who	who	PRON
ijtc-204	47	3	are	be	AUX
ijtc-204	47	4	satisfied	satisfied	ADJ
ijtc-204	47	5	with	with	ADP
ijtc-204	47	6	products	product	NOUN
ijtc-204	47	7	and	and	CCONJ
ijtc-204	47	8	services	service	NOUN
ijtc-204	47	9	tend	tend	VERB
ijtc-204	47	10	to	to	PART
ijtc-204	47	11	buy	buy	VERB
ijtc-204	47	12	back	back	ADP
ijtc-204	47	13	products	product	NOUN
ijtc-204	47	14	and	and	CCONJ
ijtc-204	47	15	reuse	reuse	NOUN
ijtc-204	47	16	services	service	NOUN
ijtc-204	47	17	when	when	SCONJ
ijtc-204	47	18	the	the	DET
ijtc-204	47	19	same	same	ADJ
ijtc-204	47	20	needs	need	VERB
ijtc-204	47	21	reappear	reappear	NOUN
ijtc-204	47	22	at	at	ADP
ijtc-204	47	23	a	a	DET
ijtc-204	47	24	later	later	ADJ
ijtc-204	47	25	date	date	NOUN
ijtc-204	47	26	.	.	PUNCT
ijtc-204	48	1	this	this	PRON
ijtc-204	48	2	means	mean	VERB
ijtc-204	48	3	that	that	SCONJ
ijtc-204	48	4	satisfaction	satisfaction	NOUN
ijtc-204	48	5	is	be	AUX
ijtc-204	48	6	a	a	DET
ijtc-204	48	7	key	key	ADJ
ijtc-204	48	8	factor	factor	NOUN
ijtc-204	48	9	for	for	ADP
ijtc-204	48	10	consumers	consumer	NOUN
ijtc-204	48	11	in	in	ADP
ijtc-204	48	12	making	make	VERB
ijtc-204	48	13	repeat	repeat	NOUN
ijtc-204	48	14	purchases	purchase	NOUN
ijtc-204	48	15	,	,	PUNCT
ijtc-204	48	16	which	which	PRON
ijtc-204	48	17	is	be	AUX
ijtc-204	48	18	the	the	DET
ijtc-204	48	19	largest	large	ADJ
ijtc-204	48	20	portion	portion	NOUN
ijtc-204	48	21	of	of	ADP
ijtc-204	48	22	the	the	DET
ijtc-204	48	23	company	company	NOUN
ijtc-204	48	24	's	's	PART
ijtc-204	48	25	sales	sale	NOUN
ijtc-204	48	26	volume	volume	NOUN
ijtc-204	48	27	(	(	PUNCT
ijtc-204	48	28	hertati	hertati	NOUN
ijtc-204	48	29	&	&	CCONJ
ijtc-204	48	30	syafarudin	syafarudin	PROPN
ijtc-204	48	31	,	,	PUNCT
ijtc-204	48	32	2018	2018	NUM
ijtc-204	48	33	:	:	PUNCT
ijtc-204	48	34	iskandar	iskandar	NOUN
ijtc-204	48	35	,	,	PUNCT
ijtc-204	48	36	dibyo	dibyo	PROPN
ijtc-204	48	37	,	,	PUNCT
ijtc-204	48	38	2007	2007	NUM
ijtc-204	48	39	:	:	PUNCT
ijtc-204	48	40	james	james	PROPN
ijtc-204	48	41	and	and	CCONJ
ijtc-204	48	42	sasser	sasser	PROPN
ijtc-204	48	43	,	,	PUNCT
ijtc-204	48	44	2013	2013	NUM
ijtc-204	48	45	)	)	PUNCT
ijtc-204	48	46	.	.	PUNCT
ijtc-204	49	1	banks	bank	NOUN
ijtc-204	49	2	serve	serve	VERB
ijtc-204	49	3	various	various	ADJ
ijtc-204	49	4	kinds	kind	NOUN
ijtc-204	49	5	of	of	ADP
ijtc-204	49	6	community	community	NOUN
ijtc-204	49	7	needs	need	NOUN
ijtc-204	49	8	in	in	ADP
ijtc-204	49	9	financial	financial	ADJ
ijtc-204	49	10	needs	need	NOUN
ijtc-204	49	11	,	,	PUNCT
ijtc-204	49	12	from	from	ADP
ijtc-204	49	13	investments	investment	NOUN
ijtc-204	49	14	,	,	PUNCT
ijtc-204	49	15	savings	saving	NOUN
ijtc-204	49	16	,	,	PUNCT
ijtc-204	49	17	or	or	CCONJ
ijtc-204	49	18	savings	saving	NOUN
ijtc-204	49	19	to	to	PART
ijtc-204	49	20	loan	loan	NOUN
ijtc-204	49	21	products	product	NOUN
ijtc-204	49	22	.	.	PUNCT
ijtc-204	50	1	some	some	PRON
ijtc-204	50	2	of	of	ADP
ijtc-204	50	3	the	the	DET
ijtc-204	50	4	bank	bank	NOUN
ijtc-204	50	5	's	's	PART
ijtc-204	50	6	products	product	NOUN
ijtc-204	50	7	are	be	AUX
ijtc-204	50	8	savings	saving	NOUN
ijtc-204	50	9	plus	plus	NOUN
ijtc-204	50	10	,	,	PUNCT
ijtc-204	50	11	child	child	NOUN
ijtc-204	50	12	savings	saving	NOUN
ijtc-204	50	13	,	,	PUNCT
ijtc-204	50	14	business	business	NOUN
ijtc-204	50	15	savings	saving	NOUN
ijtc-204	50	16	,	,	PUNCT
ijtc-204	50	17	youth	youth	NOUN
ijtc-204	50	18	savings	saving	NOUN
ijtc-204	50	19	,	,	PUNCT
ijtc-204	50	20	smart	smart	ADJ
ijtc-204	50	21	savings	saving	NOUN
ijtc-204	50	22	,	,	PUNCT
ijtc-204	50	23	tapenas	tapena	NOUN
ijtc-204	50	24	,	,	PUNCT
ijtc-204	50	25	savings	saving	NOUN
ijtc-204	50	26	dollars	dollar	NOUN
ijtc-204	50	27	,	,	PUNCT
ijtc-204	50	28	hajj	hajj	PROPN
ijtc-204	50	29	savings	saving	NOUN
ijtc-204	50	30	,	,	PUNCT
ijtc-204	50	31	and	and	CCONJ
ijtc-204	50	32	emerald	emerald	PROPN
ijtc-204	50	33	savings	saving	NOUN
ijtc-204	50	34	.	.	PUNCT
ijtc-204	51	1	emerald	emerald	NOUN
ijtc-204	51	2	savings	saving	NOUN
ijtc-204	51	3	savings	saving	NOUN
ijtc-204	51	4	is	be	AUX
ijtc-204	51	5	premium	premium	ADJ
ijtc-204	51	6	savings	saving	NOUN
ijtc-204	51	7	with	with	ADP
ijtc-204	51	8	various	various	ADJ
ijtc-204	51	9	special	special	ADJ
ijtc-204	51	10	and	and	CCONJ
ijtc-204	51	11	exclusive	exclusive	ADJ
ijtc-204	51	12	facilities	facility	NOUN
ijtc-204	51	13	provided	provide	VERB
ijtc-204	51	14	to	to	ADP
ijtc-204	51	15	individuals	individual	NOUN
ijtc-204	51	16	who	who	PRON
ijtc-204	51	17	have	have	VERB
ijtc-204	51	18	funds	fund	NOUN
ijtc-204	51	19	in	in	ADP
ijtc-204	51	20	the	the	DET
ijtc-204	51	21	bank	bank	NOUN
ijtc-204	51	22	.	.	PUNCT
ijtc-204	52	1	is	be	AUX
ijtc-204	52	2	a	a	DET
ijtc-204	52	3	customer	customer	NOUN
ijtc-204	52	4	.	.	PUNCT
ijtc-204	53	1	customer	customer	NOUN
ijtc-204	53	2	satisfaction	satisfaction	NOUN
ijtc-204	53	3	is	be	AUX
ijtc-204	53	4	someone	someone	PRON
ijtc-204	53	5	's	's	PART
ijtc-204	53	6	expression	expression	NOUN
ijtc-204	53	7	in	in	ADP
ijtc-204	53	8	providing	provide	VERB
ijtc-204	53	9	value	value	NOUN
ijtc-204	53	10	or	or	CCONJ
ijtc-204	53	11	optimizing	optimize	VERB
ijtc-204	53	12	the	the	DET
ijtc-204	53	13	value	value	NOUN
ijtc-204	53	14	that	that	PRON
ijtc-204	53	15	someone	someone	PRON
ijtc-204	53	16	feels	feel	VERB
ijtc-204	53	17	and	and	CCONJ
ijtc-204	53	18	expects	expect	VERB
ijtc-204	53	19	about	about	ADP
ijtc-204	53	20	a	a	DET
ijtc-204	53	21	product	product	NOUN
ijtc-204	53	22	or	or	CCONJ
ijtc-204	53	23	service	service	NOUN
ijtc-204	53	24	concerning	concern	VERB
ijtc-204	53	25	trust	trust	NOUN
ijtc-204	53	26	(	(	PUNCT
ijtc-204	53	27	junoy	junoy	PROPN
ijtc-204	53	28	,	,	PUNCT
ijtc-204	53	29	&	&	CCONJ
ijtc-204	53	30	torres	torre	NOUN
ijtc-204	53	31	,	,	PUNCT
ijtc-204	53	32	2010	2010	NUM
ijtc-204	53	33	:	:	PUNCT
ijtc-204	54	1	kaplan	kaplan	PROPN
ijtc-204	54	2	,	,	PUNCT
ijtc-204	54	3	robert	robert	PROPN
ijtc-204	54	4	&	&	CCONJ
ijtc-204	54	5	dennis	dennis	PROPN
ijtc-204	54	6	,	,	PUNCT
ijtc-204	54	7	1993	1993	NUM
ijtc-204	54	8	:	:	PUNCT
ijtc-204	54	9	kincaid	kincaid	PROPN
ijtc-204	54	10	,	,	PUNCT
ijtc-204	54	11	2013	2013	NUM
ijtc-204	54	12	)	)	PUNCT
ijtc-204	54	13	.	.	PUNCT
ijtc-204	55	1	the	the	DET
ijtc-204	55	2	phenomenon	phenomenon	NOUN
ijtc-204	55	3	states	state	VERB
ijtc-204	55	4	that	that	SCONJ
ijtc-204	55	5	poor	poor	ADJ
ijtc-204	55	6	customer	customer	NOUN
ijtc-204	55	7	product	product	NOUN
ijtc-204	55	8	quality	quality	NOUN
ijtc-204	55	9	is	be	AUX
ijtc-204	55	10	not	not	PART
ijtc-204	55	11	satisfied	satisfied	ADJ
ijtc-204	55	12	so	so	SCONJ
ijtc-204	55	13	that	that	SCONJ
ijtc-204	55	14	customers	customer	NOUN
ijtc-204	55	15	are	be	AUX
ijtc-204	55	16	not	not	PART
ijtc-204	55	17	loyal	loyal	ADJ
ijtc-204	55	18	so	so	SCONJ
ijtc-204	55	19	they	they	PRON
ijtc-204	55	20	move	move	VERB
ijtc-204	55	21	to	to	ADP
ijtc-204	55	22	other	other	ADJ
ijtc-204	55	23	banks	bank	NOUN
ijtc-204	55	24	,	,	PUNCT
ijtc-204	55	25	as	as	SCONJ
ijtc-204	55	26	revealed	reveal	VERB
ijtc-204	55	27	by	by	ADP
ijtc-204	55	28	rustam	rustam	PROPN
ijtc-204	55	29	(	(	PUNCT
ijtc-204	55	30	2020	2020	NUM
ijtc-204	55	31	)	)	PUNCT
ijtc-204	55	32	,	,	PUNCT
ijtc-204	55	33	the	the	DET
ijtc-204	55	34	fact	fact	NOUN
ijtc-204	55	35	shows	show	VERB
ijtc-204	55	36	that	that	SCONJ
ijtc-204	55	37	the	the	DET
ijtc-204	55	38	presence	presence	NOUN
ijtc-204	55	39	of	of	ADP
ijtc-204	55	40	covid-19	covid-19	PROPN
ijtc-204	55	41	19	19	NUM
ijtc-204	55	42	in	in	ADP
ijtc-204	55	43	indonesia	indonesia	PROPN
ijtc-204	55	44	also	also	ADV
ijtc-204	55	45	greatly	greatly	ADV
ijtc-204	55	46	affects	affect	VERB
ijtc-204	55	47	bank	bank	NOUN
ijtc-204	55	48	operations	operation	NOUN
ijtc-204	55	49	.	.	PUNCT
ijtc-204	56	1	operational	operational	ADJ
ijtc-204	56	2	risk	risk	NOUN
ijtc-204	56	3	management	management	NOUN
ijtc-204	56	4	must	must	AUX
ijtc-204	56	5	be	be	AUX
ijtc-204	56	6	carried	carry	VERB
ijtc-204	56	7	out	out	ADP
ijtc-204	56	8	properly	properly	ADV
ijtc-204	56	9	to	to	PART
ijtc-204	56	10	improve	improve	VERB
ijtc-204	56	11	the	the	DET
ijtc-204	56	12	performance	performance	NOUN
ijtc-204	56	13	of	of	ADP
ijtc-204	56	14	bank	bank	NOUN
ijtc-204	56	15	services	service	NOUN
ijtc-204	56	16	to	to	ADP
ijtc-204	56	17	customers	customer	NOUN
ijtc-204	56	18	in	in	ADP
ijtc-204	56	19	this	this	DET
ijtc-204	56	20	competitive	competitive	ADJ
ijtc-204	56	21	and	and	CCONJ
ijtc-204	56	22	competitive	competitive	ADJ
ijtc-204	56	23	era	era	NOUN
ijtc-204	56	24	.	.	PUNCT
ijtc-204	57	1	the	the	DET
ijtc-204	57	2	effect	effect	NOUN
ijtc-204	57	3	of	of	ADP
ijtc-204	57	4	product	product	NOUN
ijtc-204	57	5	quality	quality	NOUN
ijtc-204	57	6	on	on	ADP
ijtc-204	57	7	customer	customer	NOUN
ijtc-204	57	8	satisfaction	satisfaction	NOUN
ijtc-204	57	9	implications	implication	NOUN
ijtc-204	57	10	on	on	ADP
ijtc-204	57	11	customer	customer	NOUN
ijtc-204	57	12	loyalty	loyalty	NOUN
ijtc-204	57	13	in	in	ADP
ijtc-204	57	14	the	the	DET
ijtc-204	57	15	era	era	NOUN
ijtc-204	57	16	covid-19	covid-19	PROPN
ijtc-204	57	17	syafarudin	syafarudin	VERB
ijtc-204	57	18	73	73	NUM
ijtc-204	57	19	|	|	ADV
ijtc-204	57	20	ilomata	ilomata	PROPN
ijtc-204	57	21	international	international	ADJ
ijtc-204	57	22	journal	journal	NOUN
ijtc-204	57	23	of	of	ADP
ijtc-204	57	24	tax	tax	PROPN
ijtc-204	57	25	&	&	CCONJ
ijtc-204	57	26	accounting	accounting	PROPN
ijtc-204	57	27	volume	volume	NOUN
ijtc-204	57	28	2	2	NUM
ijtc-204	57	29	issue	issue	NOUN
ijtc-204	57	30	1	1	NUM
ijtc-204	57	31	,	,	PUNCT
ijtc-204	57	32	january	january	PROPN
ijtc-204	57	33	2021	2021	NUM
ijtc-204	57	34	the	the	DET
ijtc-204	57	35	facts	fact	NOUN
ijtc-204	57	36	show	show	VERB
ijtc-204	57	37	that	that	SCONJ
ijtc-204	57	38	the	the	DET
ijtc-204	57	39	presence	presence	NOUN
ijtc-204	57	40	of	of	ADP
ijtc-204	57	41	covid-19	covid-19	PROPN
ijtc-204	57	42	19	19	NUM
ijtc-204	57	43	has	have	AUX
ijtc-204	57	44	changed	change	VERB
ijtc-204	57	45	the	the	DET
ijtc-204	57	46	work	work	NOUN
ijtc-204	57	47	patterns	pattern	NOUN
ijtc-204	57	48	of	of	ADP
ijtc-204	57	49	many	many	ADJ
ijtc-204	57	50	banks	bank	NOUN
ijtc-204	57	51	in	in	ADP
ijtc-204	57	52	indonesia	indonesia	PROPN
ijtc-204	57	53	.	.	PUNCT
ijtc-204	58	1	the	the	DET
ijtc-204	58	2	presence	presence	NOUN
ijtc-204	58	3	of	of	ADP
ijtc-204	58	4	covid-19	covid-19	PROPN
ijtc-204	58	5	19	19	NUM
ijtc-204	58	6	can	can	AUX
ijtc-204	58	7	change	change	VERB
ijtc-204	58	8	the	the	DET
ijtc-204	58	9	current	current	ADJ
ijtc-204	58	10	pattern	pattern	NOUN
ijtc-204	58	11	of	of	ADP
ijtc-204	58	12	bank	bank	NOUN
ijtc-204	58	13	operations	operation	NOUN
ijtc-204	58	14	in	in	ADP
ijtc-204	58	15	indonesia	indonesia	PROPN
ijtc-204	58	16	.	.	PUNCT
ijtc-204	59	1	try	try	VERB
ijtc-204	59	2	to	to	PART
ijtc-204	59	3	pay	pay	VERB
ijtc-204	59	4	attention	attention	NOUN
ijtc-204	59	5	to	to	ADP
ijtc-204	59	6	some	some	PRON
ijtc-204	59	7	of	of	ADP
ijtc-204	59	8	the	the	DET
ijtc-204	59	9	changes	change	NOUN
ijtc-204	59	10	that	that	PRON
ijtc-204	59	11	have	have	AUX
ijtc-204	59	12	occurred	occur	VERB
ijtc-204	59	13	.	.	PUNCT
ijtc-204	60	1	closure	closure	NOUN
ijtc-204	60	2	of	of	ADP
ijtc-204	60	3	bank	bank	NOUN
ijtc-204	60	4	operational	operational	ADJ
ijtc-204	60	5	units	unit	NOUN
ijtc-204	60	6	.	.	PUNCT
ijtc-204	61	1	many	many	ADJ
ijtc-204	61	2	unit	unit	NOUN
ijtc-204	61	3	offices	office	NOUN
ijtc-204	61	4	such	such	ADJ
ijtc-204	61	5	as	as	ADP
ijtc-204	61	6	cash	cash	NOUN
ijtc-204	61	7	offices	office	NOUN
ijtc-204	61	8	and	and	CCONJ
ijtc-204	61	9	sub	sub	ADJ
ijtc-204	61	10	-	-	ADJ
ijtc-204	61	11	branch	branch	ADJ
ijtc-204	61	12	offices	office	NOUN
ijtc-204	61	13	have	have	AUX
ijtc-204	61	14	been	be	AUX
ijtc-204	61	15	closed	close	VERB
ijtc-204	61	16	by	by	ADP
ijtc-204	61	17	the	the	DET
ijtc-204	61	18	head	head	NOUN
ijtc-204	61	19	office	office	NOUN
ijtc-204	61	20	considering	consider	VERB
ijtc-204	61	21	the	the	DET
ijtc-204	61	22	high	high	ADJ
ijtc-204	61	23	risk	risk	NOUN
ijtc-204	61	24	of	of	ADP
ijtc-204	61	25	the	the	DET
ijtc-204	61	26	covid-19	covid-19	PROPN
ijtc-204	61	27	19	19	NUM
ijtc-204	61	28	virus	virus	NOUN
ijtc-204	61	29	.	.	PUNCT
ijtc-204	62	1	many	many	ADJ
ijtc-204	62	2	services	service	NOUN
ijtc-204	62	3	have	have	AUX
ijtc-204	62	4	been	be	AUX
ijtc-204	62	5	moved	move	VERB
ijtc-204	62	6	to	to	ADP
ijtc-204	62	7	branch	branch	NOUN
ijtc-204	62	8	offices	office	NOUN
ijtc-204	62	9	to	to	PART
ijtc-204	62	10	avoid	avoid	VERB
ijtc-204	62	11	many	many	ADJ
ijtc-204	62	12	bank	bank	NOUN
ijtc-204	62	13	operational	operational	ADJ
ijtc-204	62	14	risks	risk	NOUN
ijtc-204	62	15	.	.	PUNCT
ijtc-204	63	1	bank	bank	NOUN
ijtc-204	63	2	operating	operating	NOUN
ijtc-204	63	3	hours	hour	NOUN
ijtc-204	63	4	.	.	PUNCT
ijtc-204	64	1	many	many	ADJ
ijtc-204	64	2	banks	bank	NOUN
ijtc-204	64	3	have	have	AUX
ijtc-204	64	4	imposed	impose	VERB
ijtc-204	64	5	limited	limited	ADJ
ijtc-204	64	6	operating	operating	NOUN
ijtc-204	64	7	hours	hour	NOUN
ijtc-204	64	8	to	to	PART
ijtc-204	64	9	reduce	reduce	VERB
ijtc-204	64	10	operational	operational	ADJ
ijtc-204	64	11	risk	risk	NOUN
ijtc-204	64	12	due	due	ADP
ijtc-204	64	13	to	to	ADP
ijtc-204	64	14	the	the	DET
ijtc-204	64	15	spread	spread	NOUN
ijtc-204	64	16	of	of	ADP
ijtc-204	64	17	covid-19	covid-19	PROPN
ijtc-204	64	18	19	19	NUM
ijtc-204	64	19	.	.	PUNCT
ijtc-204	65	1	the	the	DET
ijtc-204	65	2	application	application	NOUN
ijtc-204	65	3	of	of	ADP
ijtc-204	65	4	bank	bank	NOUN
ijtc-204	65	5	operating	operate	VERB
ijtc-204	65	6	hours	hour	NOUN
ijtc-204	65	7	varies	vary	VERB
ijtc-204	65	8	depending	depend	VERB
ijtc-204	65	9	on	on	ADP
ijtc-204	65	10	the	the	DET
ijtc-204	65	11	policies	policy	NOUN
ijtc-204	65	12	of	of	ADP
ijtc-204	65	13	the	the	DET
ijtc-204	65	14	bank	bank	NOUN
ijtc-204	65	15	's	's	PART
ijtc-204	65	16	head	head	NOUN
ijtc-204	65	17	office	office	NOUN
ijtc-204	65	18	,	,	PUNCT
ijtc-204	65	19	both	both	CCONJ
ijtc-204	65	20	conventional	conventional	ADJ
ijtc-204	65	21	and	and	CCONJ
ijtc-204	65	22	sharia	sharia	PROPN
ijtc-204	65	23	.	.	PUNCT
ijtc-204	66	1	the	the	DET
ijtc-204	66	2	average	average	ADJ
ijtc-204	66	3	bank	bank	NOUN
ijtc-204	66	4	operates	operate	VERB
ijtc-204	66	5	only	only	ADV
ijtc-204	66	6	6	6	NUM
ijtc-204	66	7	hours	hour	NOUN
ijtc-204	66	8	in	in	ADP
ijtc-204	66	9	1	1	NUM
ijtc-204	66	10	day	day	NOUN
ijtc-204	66	11	.	.	PUNCT
ijtc-204	67	1	split	split	ADJ
ijtc-204	67	2	operation	operation	NOUN
ijtc-204	67	3	.	.	PUNCT
ijtc-204	68	1	many	many	ADJ
ijtc-204	68	2	banks	bank	NOUN
ijtc-204	68	3	have	have	AUX
ijtc-204	68	4	implemented	implement	VERB
ijtc-204	68	5	an	an	DET
ijtc-204	68	6	attendance	attendance	NOUN
ijtc-204	68	7	that	that	PRON
ijtc-204	68	8	is	be	AUX
ijtc-204	68	9	arranged	arrange	VERB
ijtc-204	68	10	in	in	ADP
ijtc-204	68	11	such	such	DET
ijtc-204	68	12	a	a	DET
ijtc-204	68	13	way	way	NOUN
ijtc-204	68	14	as	as	SCONJ
ijtc-204	68	15	to	to	PART
ijtc-204	68	16	provide	provide	VERB
ijtc-204	68	17	opportunities	opportunity	NOUN
ijtc-204	68	18	for	for	ADP
ijtc-204	68	19	some	some	DET
ijtc-204	68	20	employees	employee	NOUN
ijtc-204	68	21	at	at	ADP
ijtc-204	68	22	home	home	NOUN
ijtc-204	68	23	to	to	PART
ijtc-204	68	24	reduce	reduce	VERB
ijtc-204	68	25	operational	operational	ADJ
ijtc-204	68	26	risk	risk	NOUN
ijtc-204	68	27	and	and	CCONJ
ijtc-204	68	28	minimize	minimize	VERB
ijtc-204	68	29	the	the	DET
ijtc-204	68	30	risk	risk	NOUN
ijtc-204	68	31	of	of	ADP
ijtc-204	68	32	spreading	spread	VERB
ijtc-204	68	33	covid-19	covid-19	PROPN
ijtc-204	68	34	19	19	NUM
ijtc-204	68	35	.	.	PUNCT
ijtc-204	69	1	most	most	ADJ
ijtc-204	69	2	banks	bank	NOUN
ijtc-204	69	3	have	have	AUX
ijtc-204	69	4	implemented	implement	VERB
ijtc-204	69	5	a	a	DET
ijtc-204	69	6	50	50	NUM
ijtc-204	69	7	%	%	NOUN
ijtc-204	69	8	split	split	NOUN
ijtc-204	69	9	operation	operation	NOUN
ijtc-204	69	10	.	.	PUNCT
ijtc-204	70	1	this	this	PRON
ijtc-204	70	2	means	mean	VERB
ijtc-204	70	3	that	that	SCONJ
ijtc-204	70	4	50	50	NUM
ijtc-204	70	5	%	%	NOUN
ijtc-204	70	6	of	of	ADP
ijtc-204	70	7	employees	employee	NOUN
ijtc-204	70	8	are	be	AUX
ijtc-204	70	9	sent	send	VERB
ijtc-204	70	10	home	home	ADV
ijtc-204	70	11	and	and	CCONJ
ijtc-204	70	12	the	the	DET
ijtc-204	70	13	rest	rest	NOUN
ijtc-204	70	14	work	work	NOUN
ijtc-204	70	15	as	as	ADP
ijtc-204	70	16	usual	usual	ADJ
ijtc-204	70	17	.	.	PUNCT
ijtc-204	71	1	the	the	DET
ijtc-204	71	2	number	number	NOUN
ijtc-204	71	3	of	of	ADP
ijtc-204	71	4	holidays	holiday	NOUN
ijtc-204	71	5	also	also	ADV
ijtc-204	71	6	varies	vary	VERB
ijtc-204	71	7	,	,	PUNCT
ijtc-204	71	8	there	there	PRON
ijtc-204	71	9	are	be	VERB
ijtc-204	71	10	2	2	NUM
ijtc-204	71	11	days	day	NOUN
ijtc-204	71	12	off	off	ADV
ijtc-204	71	13	,	,	PUNCT
ijtc-204	71	14	even	even	ADV
ijtc-204	71	15	5	5	NUM
ijtc-204	71	16	days	day	NOUN
ijtc-204	71	17	off	off	ADV
ijtc-204	71	18	.	.	PUNCT
ijtc-204	72	1	increased	increase	VERB
ijtc-204	72	2	bank	bank	NOUN
ijtc-204	72	3	operating	operating	NOUN
ijtc-204	72	4	costs	cost	NOUN
ijtc-204	72	5	.	.	PUNCT
ijtc-204	73	1	to	to	PART
ijtc-204	73	2	prevent	prevent	VERB
ijtc-204	73	3	the	the	DET
ijtc-204	73	4	spread	spread	NOUN
ijtc-204	73	5	of	of	ADP
ijtc-204	73	6	covid-19	covid-19	PROPN
ijtc-204	73	7	19	19	NUM
ijtc-204	73	8	,	,	PUNCT
ijtc-204	73	9	banks	bank	NOUN
ijtc-204	73	10	must	must	AUX
ijtc-204	73	11	be	be	AUX
ijtc-204	73	12	able	able	ADJ
ijtc-204	73	13	to	to	PART
ijtc-204	73	14	customize	customize	VERB
ijtc-204	73	15	services	service	NOUN
ijtc-204	73	16	for	for	ADP
ijtc-204	73	17	customers	customer	NOUN
ijtc-204	73	18	by	by	ADP
ijtc-204	73	19	providing	provide	VERB
ijtc-204	73	20	hand	hand	NOUN
ijtc-204	73	21	sanitizers	sanitizer	NOUN
ijtc-204	73	22	,	,	PUNCT
ijtc-204	73	23	disinfectants	disinfectant	NOUN
ijtc-204	73	24	,	,	PUNCT
ijtc-204	73	25	and	and	CCONJ
ijtc-204	73	26	changing	change	VERB
ijtc-204	73	27	masks	mask	NOUN
ijtc-204	73	28	,	,	PUNCT
ijtc-204	73	29	not	not	PART
ijtc-204	73	30	only	only	ADV
ijtc-204	73	31	for	for	ADP
ijtc-204	73	32	customers	customer	NOUN
ijtc-204	73	33	but	but	CCONJ
ijtc-204	73	34	also	also	ADV
ijtc-204	73	35	for	for	ADP
ijtc-204	73	36	employees	employee	NOUN
ijtc-204	73	37	.	.	PUNCT
ijtc-204	74	1	finding	find	VERB
ijtc-204	74	2	masks	mask	NOUN
ijtc-204	74	3	and	and	CCONJ
ijtc-204	74	4	hand	hand	NOUN
ijtc-204	74	5	sanitizers	sanitizer	NOUN
ijtc-204	74	6	is	be	AUX
ijtc-204	74	7	very	very	ADV
ijtc-204	74	8	difficult	difficult	ADJ
ijtc-204	74	9	.	.	PUNCT
ijtc-204	75	1	the	the	DET
ijtc-204	75	2	increase	increase	NOUN
ijtc-204	75	3	in	in	ADP
ijtc-204	75	4	operating	operating	NOUN
ijtc-204	75	5	costs	cost	NOUN
ijtc-204	75	6	has	have	AUX
ijtc-204	75	7	increased	increase	VERB
ijtc-204	75	8	significantly	significantly	ADV
ijtc-204	75	9	because	because	SCONJ
ijtc-204	75	10	banks	bank	NOUN
ijtc-204	75	11	also	also	ADV
ijtc-204	75	12	have	have	VERB
ijtc-204	75	13	to	to	PART
ijtc-204	75	14	spend	spend	VERB
ijtc-204	75	15	a	a	DET
ijtc-204	75	16	budget	budget	NOUN
ijtc-204	75	17	to	to	PART
ijtc-204	75	18	treat	treat	VERB
ijtc-204	75	19	employees	employee	NOUN
ijtc-204	75	20	infected	infect	VERB
ijtc-204	75	21	with	with	ADP
ijtc-204	75	22	the	the	DET
ijtc-204	75	23	covid-19	covid-19	PROPN
ijtc-204	75	24	19	19	NUM
ijtc-204	75	25	virus	virus	NOUN
ijtc-204	75	26	.	.	PUNCT
ijtc-204	76	1	expenditures	expenditure	NOUN
ijtc-204	76	2	like	like	ADP
ijtc-204	76	3	this	this	PRON
ijtc-204	76	4	only	only	ADV
ijtc-204	76	5	happened	happen	VERB
ijtc-204	76	6	in	in	ADP
ijtc-204	76	7	2020	2020	NUM
ijtc-204	76	8	.	.	PUNCT
ijtc-204	77	1	the	the	DET
ijtc-204	77	2	effect	effect	NOUN
ijtc-204	77	3	of	of	ADP
ijtc-204	77	4	covid-19	covid-19	PROPN
ijtc-204	77	5	19	19	NUM
ijtc-204	77	6	on	on	ADP
ijtc-204	77	7	bank	bank	NOUN
ijtc-204	77	8	operational	operational	ADJ
ijtc-204	77	9	costs	cost	NOUN
ijtc-204	77	10	.	.	PUNCT
ijtc-204	78	1	operational	operational	ADJ
ijtc-204	78	2	costs	cost	NOUN
ijtc-204	78	3	are	be	AUX
ijtc-204	78	4	increasing	increase	VERB
ijtc-204	78	5	with	with	ADP
ijtc-204	78	6	the	the	DET
ijtc-204	78	7	efforts	effort	NOUN
ijtc-204	78	8	of	of	ADP
ijtc-204	78	9	the	the	DET
ijtc-204	78	10	bank	bank	NOUN
ijtc-204	78	11	's	's	PART
ijtc-204	78	12	human	human	ADJ
ijtc-204	78	13	resource	resource	NOUN
ijtc-204	78	14	management	management	NOUN
ijtc-204	78	15	division	division	NOUN
ijtc-204	78	16	which	which	PRON
ijtc-204	78	17	must	must	AUX
ijtc-204	78	18	continue	continue	VERB
ijtc-204	78	19	to	to	PART
ijtc-204	78	20	disseminate	disseminate	VERB
ijtc-204	78	21	the	the	DET
ijtc-204	78	22	dangers	danger	NOUN
ijtc-204	78	23	of	of	ADP
ijtc-204	78	24	covid-19	covid-19	PROPN
ijtc-204	78	25	19	19	NUM
ijtc-204	78	26	and	and	CCONJ
ijtc-204	78	27	make	make	VERB
ijtc-204	78	28	changes	change	NOUN
ijtc-204	78	29	to	to	ADP
ijtc-204	78	30	systems	system	NOUN
ijtc-204	78	31	and	and	CCONJ
ijtc-204	78	32	procedures	procedure	NOUN
ijtc-204	78	33	to	to	PART
ijtc-204	78	34	anticipate	anticipate	VERB
ijtc-204	78	35	risks	risk	NOUN
ijtc-204	78	36	that	that	PRON
ijtc-204	78	37	occur	occur	VERB
ijtc-204	78	38	.	.	PUNCT
ijtc-204	79	1	operational	operational	ADJ
ijtc-204	79	2	risk	risk	NOUN
ijtc-204	79	3	has	have	AUX
ijtc-204	79	4	also	also	ADV
ijtc-204	79	5	increased	increase	VERB
ijtc-204	79	6	in	in	ADP
ijtc-204	79	7	line	line	NOUN
ijtc-204	79	8	with	with	ADP
ijtc-204	79	9	the	the	DET
ijtc-204	79	10	absence	absence	NOUN
ijtc-204	79	11	of	of	ADP
ijtc-204	79	12	face	face	NOUN
ijtc-204	79	13	-	-	PUNCT
ijtc-204	79	14	to	to	ADP
ijtc-204	79	15	-	-	PUNCT
ijtc-204	79	16	face	face	NOUN
ijtc-204	79	17	training	training	NOUN
ijtc-204	79	18	for	for	ADP
ijtc-204	79	19	all	all	PRON
ijtc-204	79	20	of	of	ADP
ijtc-204	79	21	the	the	DET
ijtc-204	79	22	bank	bank	NOUN
ijtc-204	79	23	's	's	PART
ijtc-204	79	24	human	human	ADJ
ijtc-204	79	25	resources	resource	NOUN
ijtc-204	79	26	.	.	PUNCT
ijtc-204	80	1	problems	problem	NOUN
ijtc-204	80	2	related	relate	VERB
ijtc-204	80	3	to	to	ADP
ijtc-204	80	4	operational	operational	ADJ
ijtc-204	80	5	risk	risk	NOUN
ijtc-204	80	6	management	management	NOUN
ijtc-204	80	7	at	at	ADP
ijtc-204	80	8	a	a	DET
ijtc-204	80	9	bank	bank	NOUN
ijtc-204	80	10	of	of	ADP
ijtc-204	80	11	a	a	DET
ijtc-204	80	12	financial	financial	ADJ
ijtc-204	80	13	institution	institution	NOUN
ijtc-204	80	14	such	such	ADJ
ijtc-204	80	15	as	as	ADP
ijtc-204	80	16	bank	bank	NOUN
ijtc-204	80	17	operational	operational	ADJ
ijtc-204	80	18	risk	risk	NOUN
ijtc-204	80	19	can	can	AUX
ijtc-204	80	20	not	not	PART
ijtc-204	80	21	be	be	AUX
ijtc-204	80	22	avoided	avoid	VERB
ijtc-204	80	23	.	.	PUNCT
ijtc-204	81	1	operational	operational	ADJ
ijtc-204	81	2	risk	risk	NOUN
ijtc-204	81	3	is	be	AUX
ijtc-204	81	4	the	the	DET
ijtc-204	81	5	risk	risk	NOUN
ijtc-204	81	6	of	of	ADP
ijtc-204	81	7	loss	loss	NOUN
ijtc-204	81	8	caused	cause	VERB
ijtc-204	81	9	by	by	ADP
ijtc-204	81	10	failure	failure	NOUN
ijtc-204	81	11	or	or	CCONJ
ijtc-204	81	12	inadequacy	inadequacy	NOUN
ijtc-204	81	13	of	of	ADP
ijtc-204	81	14	internal	internal	ADJ
ijtc-204	81	15	processes	process	NOUN
ijtc-204	81	16	,	,	PUNCT
ijtc-204	81	17	people	people	NOUN
ijtc-204	81	18	,	,	PUNCT
ijtc-204	81	19	and	and	CCONJ
ijtc-204	81	20	systems	system	NOUN
ijtc-204	81	21	or	or	CCONJ
ijtc-204	81	22	from	from	ADP
ijtc-204	81	23	external	external	ADJ
ijtc-204	81	24	events	event	NOUN
ijtc-204	81	25	.	.	PUNCT
ijtc-204	82	1	in	in	ADP
ijtc-204	82	2	the	the	DET
ijtc-204	82	3	covid-19	covid-19	PROPN
ijtc-204	82	4	problem	problem	NOUN
ijtc-204	82	5	,	,	PUNCT
ijtc-204	82	6	we	we	PRON
ijtc-204	82	7	see	see	VERB
ijtc-204	82	8	the	the	DET
ijtc-204	82	9	two	two	NUM
ijtc-204	82	10	most	most	ADV
ijtc-204	82	11	dominant	dominant	ADJ
ijtc-204	82	12	elements	element	NOUN
ijtc-204	82	13	,	,	PUNCT
ijtc-204	82	14	namely	namely	ADV
ijtc-204	82	15	external	external	ADJ
ijtc-204	82	16	events	event	NOUN
ijtc-204	82	17	and	and	CCONJ
ijtc-204	82	18	the	the	DET
ijtc-204	82	19	human	human	ADJ
ijtc-204	82	20	element	element	NOUN
ijtc-204	82	21	.	.	PUNCT
ijtc-204	83	1	the	the	DET
ijtc-204	83	2	effect	effect	NOUN
ijtc-204	83	3	of	of	ADP
ijtc-204	83	4	the	the	DET
ijtc-204	83	5	previous	previous	ADJ
ijtc-204	83	6	two	two	NUM
ijtc-204	83	7	elements	element	NOUN
ijtc-204	83	8	also	also	ADV
ijtc-204	83	9	affects	affect	VERB
ijtc-204	83	10	internal	internal	ADJ
ijtc-204	83	11	processes	process	NOUN
ijtc-204	83	12	and	and	CCONJ
ijtc-204	83	13	the	the	DET
ijtc-204	83	14	bank	bank	NOUN
ijtc-204	83	15	system	system	NOUN
ijtc-204	83	16	.	.	PUNCT
ijtc-204	84	1	human	human	ADJ
ijtc-204	84	2	or	or	CCONJ
ijtc-204	84	3	employees	employee	NOUN
ijtc-204	84	4	at	at	ADP
ijtc-204	84	5	the	the	DET
ijtc-204	84	6	bank	bank	NOUN
ijtc-204	84	7	are	be	AUX
ijtc-204	84	8	a	a	DET
ijtc-204	84	9	vital	vital	ADJ
ijtc-204	84	10	aspect	aspect	NOUN
ijtc-204	84	11	of	of	ADP
ijtc-204	84	12	bank	bank	NOUN
ijtc-204	84	13	operations	operation	NOUN
ijtc-204	84	14	which	which	PRON
ijtc-204	84	15	greatly	greatly	ADV
ijtc-204	84	16	affect	affect	VERB
ijtc-204	84	17	performance	performance	NOUN
ijtc-204	84	18	.	.	PUNCT
ijtc-204	85	1	operational	operational	ADJ
ijtc-204	85	2	risks	risk	NOUN
ijtc-204	85	3	related	relate	VERB
ijtc-204	85	4	to	to	ADP
ijtc-204	85	5	humans	human	NOUN
ijtc-204	85	6	are	be	AUX
ijtc-204	85	7	of	of	ADP
ijtc-204	85	8	course	course	NOUN
ijtc-204	85	9	related	relate	VERB
ijtc-204	85	10	to	to	ADP
ijtc-204	85	11	bank	bank	NOUN
ijtc-204	85	12	employees	employee	NOUN
ijtc-204	85	13	as	as	ADP
ijtc-204	85	14	the	the	DET
ijtc-204	85	15	main	main	ADJ
ijtc-204	85	16	actors	actor	NOUN
ijtc-204	85	17	in	in	ADP
ijtc-204	85	18	bank	bank	NOUN
ijtc-204	85	19	operations	operation	NOUN
ijtc-204	85	20	.	.	PUNCT
ijtc-204	86	1	the	the	DET
ijtc-204	86	2	fact	fact	NOUN
ijtc-204	86	3	shows	show	VERB
ijtc-204	86	4	that	that	SCONJ
ijtc-204	86	5	currently	currently	ADV
ijtc-204	86	6	doing	do	VERB
ijtc-204	86	7	split	split	VERB
ijtc-204	86	8	operations	operation	NOUN
ijtc-204	86	9	in	in	ADP
ijtc-204	86	10	many	many	ADJ
ijtc-204	86	11	banks	bank	NOUN
ijtc-204	86	12	in	in	ADP
ijtc-204	86	13	indonesia	indonesia	PROPN
ijtc-204	86	14	due	due	ADP
ijtc-204	86	15	to	to	ADP
ijtc-204	86	16	covid-19	covid-19	PROPN
ijtc-204	86	17	19	19	NUM
ijtc-204	86	18	can	can	AUX
ijtc-204	86	19	pose	pose	VERB
ijtc-204	86	20	several	several	ADJ
ijtc-204	86	21	risks	risk	NOUN
ijtc-204	86	22	of	of	ADP
ijtc-204	86	23	human	human	ADJ
ijtc-204	86	24	error	error	NOUN
ijtc-204	86	25	.	.	PUNCT
ijtc-204	87	1	these	these	DET
ijtc-204	87	2	factors	factor	NOUN
ijtc-204	87	3	are	be	AUX
ijtc-204	87	4	internal	internal	ADJ
ijtc-204	87	5	fraud	fraud	NOUN
ijtc-204	87	6	,	,	PUNCT
ijtc-204	87	7	poor	poor	ADJ
ijtc-204	87	8	management	management	NOUN
ijtc-204	87	9	practices	practice	NOUN
ijtc-204	87	10	,	,	PUNCT
ijtc-204	87	11	and	and	CCONJ
ijtc-204	87	12	too	too	ADV
ijtc-204	87	13	much	much	ADJ
ijtc-204	87	14	dependence	dependence	NOUN
ijtc-204	87	15	on	on	ADP
ijtc-204	87	16	certain	certain	ADJ
ijtc-204	87	17	employees	employee	NOUN
ijtc-204	87	18	.	.	PUNCT
ijtc-204	88	1	the	the	DET
ijtc-204	88	2	factors	factor	NOUN
ijtc-204	88	3	that	that	PRON
ijtc-204	88	4	are	be	AUX
ijtc-204	88	5	monitored	monitor	VERB
ijtc-204	88	6	in	in	ADP
ijtc-204	88	7	minimizing	minimize	VERB
ijtc-204	88	8	operational	operational	ADJ
ijtc-204	88	9	risks	risk	NOUN
ijtc-204	88	10	related	relate	VERB
ijtc-204	88	11	to	to	ADP
ijtc-204	88	12	the	the	DET
ijtc-204	88	13	human	human	ADJ
ijtc-204	88	14	aspect	aspect	NOUN
ijtc-204	88	15	are	be	AUX
ijtc-204	88	16	also	also	ADV
ijtc-204	88	17	possible	possible	ADJ
ijtc-204	88	18	due	due	ADP
ijtc-204	88	19	to	to	ADP
ijtc-204	88	20	naughty	naughty	ADJ
ijtc-204	88	21	traders	trader	NOUN
ijtc-204	88	22	,	,	PUNCT
ijtc-204	88	23	poor	poor	ADJ
ijtc-204	88	24	employee	employee	NOUN
ijtc-204	88	25	training	training	NOUN
ijtc-204	88	26	,	,	PUNCT
ijtc-204	88	27	and	and	CCONJ
ijtc-204	88	28	high	high	ADJ
ijtc-204	88	29	employee	employee	NOUN
ijtc-204	88	30	turnover	turnover	NOUN
ijtc-204	88	31	or	or	CCONJ
ijtc-204	88	32	employee	employee	NOUN
ijtc-204	88	33	conflicts	conflict	NOUN
ijtc-204	88	34	.	.	PUNCT
ijtc-204	89	1	implementing	implement	VERB
ijtc-204	89	2	a	a	DET
ijtc-204	89	3	split	split	ADJ
ijtc-204	89	4	operation	operation	NOUN
ijtc-204	89	5	can	can	AUX
ijtc-204	89	6	pose	pose	VERB
ijtc-204	89	7	operational	operational	ADJ
ijtc-204	89	8	risks	risk	NOUN
ijtc-204	89	9	.	.	PUNCT
ijtc-204	90	1	how	how	SCONJ
ijtc-204	90	2	weak	weak	ADJ
ijtc-204	90	3	control	control	NOUN
ijtc-204	90	4	is	be	AUX
ijtc-204	90	5	,	,	PUNCT
ijtc-204	90	6	the	the	DET
ijtc-204	90	7	absence	absence	NOUN
ijtc-204	90	8	of	of	ADP
ijtc-204	90	9	a	a	DET
ijtc-204	90	10	clear	clear	ADJ
ijtc-204	90	11	division	division	NOUN
ijtc-204	90	12	of	of	ADP
ijtc-204	90	13	tasks	task	NOUN
ijtc-204	90	14	and	and	CCONJ
ijtc-204	90	15	responsibilities	responsibility	NOUN
ijtc-204	90	16	can	can	AUX
ijtc-204	90	17	result	result	VERB
ijtc-204	90	18	in	in	ADP
ijtc-204	90	19	operational	operational	ADJ
ijtc-204	90	20	risk	risk	NOUN
ijtc-204	90	21	.	.	PUNCT
ijtc-204	91	1	review	review	NOUN
ijtc-204	91	2	,	,	PUNCT
ijtc-204	91	3	mitigation	mitigation	NOUN
ijtc-204	91	4	,	,	PUNCT
ijtc-204	91	5	and	and	CCONJ
ijtc-204	91	6	improvement	improvement	NOUN
ijtc-204	91	7	of	of	ADP
ijtc-204	91	8	internal	internal	ADJ
ijtc-204	91	9	processes	process	NOUN
ijtc-204	91	10	are	be	AUX
ijtc-204	91	11	essential	essential	ADJ
ijtc-204	91	12	to	to	ADP
ijtc-204	91	13	monitoring	monitor	VERB
ijtc-204	91	14	the	the	DET
ijtc-204	91	15	extent	extent	NOUN
ijtc-204	91	16	to	to	PART
ijtc-204	91	17	which	which	PRON
ijtc-204	91	18	banks	bank	NOUN
ijtc-204	91	19	can	can	AUX
ijtc-204	91	20	anticipate	anticipate	VERB
ijtc-204	91	21	operational	operational	ADJ
ijtc-204	91	22	risk	risk	NOUN
ijtc-204	91	23	events	event	NOUN
ijtc-204	91	24	caused	cause	VERB
ijtc-204	91	25	by	by	ADP
ijtc-204	91	26	transaction	transaction	NOUN
ijtc-204	91	27	errors	error	NOUN
ijtc-204	91	28	,	,	PUNCT
ijtc-204	91	29	weak	weak	ADJ
ijtc-204	91	30	controls	control	NOUN
ijtc-204	91	31	,	,	PUNCT
ijtc-204	91	32	and	and	CCONJ
ijtc-204	91	33	inappropriate	inappropriate	ADJ
ijtc-204	91	34	documentation	documentation	NOUN
ijtc-204	91	35	.	.	PUNCT
ijtc-204	92	1	in	in	ADP
ijtc-204	92	2	2020	2020	NUM
ijtc-204	92	3	the	the	DET
ijtc-204	92	4	occurrence	occurrence	NOUN
ijtc-204	92	5	of	of	ADP
ijtc-204	92	6	operational	operational	ADJ
ijtc-204	92	7	risk	risk	NOUN
ijtc-204	92	8	has	have	AUX
ijtc-204	92	9	had	have	VERB
ijtc-204	92	10	an	an	DET
ijtc-204	92	11	impact	impact	NOUN
ijtc-204	92	12	on	on	ADP
ijtc-204	92	13	all	all	DET
ijtc-204	92	14	bank	bank	NOUN
ijtc-204	92	15	businesses	business	NOUN
ijtc-204	92	16	in	in	ADP
ijtc-204	92	17	indonesia	indonesia	PROPN
ijtc-204	92	18	.	.	PUNCT
ijtc-204	93	1	why	why	SCONJ
ijtc-204	93	2	?	?	PUNCT
ijtc-204	94	1	because	because	SCONJ
ijtc-204	94	2	this	this	DET
ijtc-204	94	3	risk	risk	NOUN
ijtc-204	94	4	is	be	AUX
ijtc-204	94	5	inherent	inherent	ADJ
ijtc-204	94	6	in	in	ADP
ijtc-204	94	7	the	the	DET
ijtc-204	94	8	day	day	NOUN
ijtc-204	94	9	-	-	PUNCT
ijtc-204	94	10	to	to	ADP
ijtc-204	94	11	-	-	PUNCT
ijtc-204	94	12	day	day	NOUN
ijtc-204	94	13	activities	activity	NOUN
ijtc-204	94	14	of	of	ADP
ijtc-204	94	15	all	all	DET
ijtc-204	94	16	banks	bank	NOUN
ijtc-204	94	17	.	.	PUNCT
ijtc-204	95	1	the	the	DET
ijtc-204	95	2	effect	effect	NOUN
ijtc-204	95	3	of	of	ADP
ijtc-204	95	4	product	product	NOUN
ijtc-204	95	5	quality	quality	NOUN
ijtc-204	95	6	on	on	ADP
ijtc-204	95	7	customer	customer	NOUN
ijtc-204	95	8	satisfaction	satisfaction	NOUN
ijtc-204	95	9	implications	implication	NOUN
ijtc-204	95	10	on	on	ADP
ijtc-204	95	11	customer	customer	NOUN
ijtc-204	95	12	loyalty	loyalty	NOUN
ijtc-204	95	13	in	in	ADP
ijtc-204	95	14	the	the	DET
ijtc-204	95	15	era	era	NOUN
ijtc-204	95	16	covid-19	covid-19	PROPN
ijtc-204	95	17	syafarudin	syafarudin	VERB
ijtc-204	95	18	74	74	NUM
ijtc-204	95	19	|	|	ADV
ijtc-204	95	20	ilomata	ilomata	PROPN
ijtc-204	95	21	international	international	ADJ
ijtc-204	95	22	journal	journal	NOUN
ijtc-204	95	23	of	of	ADP
ijtc-204	95	24	tax	tax	PROPN
ijtc-204	95	25	&	&	CCONJ
ijtc-204	95	26	accounting	accounting	PROPN
ijtc-204	95	27	volume	volume	NOUN
ijtc-204	95	28	2	2	NUM
ijtc-204	95	29	issue	issue	NOUN
ijtc-204	95	30	1	1	NUM
ijtc-204	95	31	,	,	PUNCT
ijtc-204	95	32	january	january	PROPN
ijtc-204	95	33	2021	2021	NUM
ijtc-204	95	34	this	this	DET
ijtc-204	95	35	trust	trust	NOUN
ijtc-204	95	36	is	be	AUX
ijtc-204	95	37	very	very	ADV
ijtc-204	95	38	important	important	ADJ
ijtc-204	95	39	to	to	PART
ijtc-204	95	40	build	build	VERB
ijtc-204	95	41	because	because	SCONJ
ijtc-204	95	42	the	the	DET
ijtc-204	95	43	bank	bank	NOUN
ijtc-204	95	44	does	do	AUX
ijtc-204	95	45	not	not	PART
ijtc-204	95	46	have	have	VERB
ijtc-204	95	47	enough	enough	ADJ
ijtc-204	95	48	cash	cash	NOUN
ijtc-204	95	49	to	to	PART
ijtc-204	95	50	pay	pay	VERB
ijtc-204	95	51	obligations	obligation	NOUN
ijtc-204	95	52	to	to	ADP
ijtc-204	95	53	all	all	DET
ijtc-204	95	54	its	its	PRON
ijtc-204	95	55	customers	customer	NOUN
ijtc-204	95	56	.	.	PUNCT
ijtc-204	96	1	to	to	PART
ijtc-204	96	2	ensure	ensure	VERB
ijtc-204	96	3	long	long	ADJ
ijtc-204	96	4	-	-	PUNCT
ijtc-204	96	5	term	term	NOUN
ijtc-204	96	6	business	business	NOUN
ijtc-204	96	7	continuity	continuity	NOUN
ijtc-204	96	8	and	and	CCONJ
ijtc-204	96	9	retain	retain	VERB
ijtc-204	96	10	customers	customer	NOUN
ijtc-204	96	11	,	,	PUNCT
ijtc-204	96	12	good	good	ADJ
ijtc-204	96	13	service	service	NOUN
ijtc-204	96	14	is	be	AUX
ijtc-204	96	15	needed	need	VERB
ijtc-204	96	16	in	in	ADP
ijtc-204	96	17	facing	face	VERB
ijtc-204	96	18	the	the	DET
ijtc-204	96	19	increasingly	increasingly	ADV
ijtc-204	96	20	competitive	competitive	ADJ
ijtc-204	96	21	banking	banking	NOUN
ijtc-204	96	22	industry	industry	NOUN
ijtc-204	96	23	.	.	PUNCT
ijtc-204	97	1	high	high	ADJ
ijtc-204	97	2	-	-	PUNCT
ijtc-204	97	3	quality	quality	NOUN
ijtc-204	97	4	banking	banking	NOUN
ijtc-204	97	5	services	service	NOUN
ijtc-204	97	6	can	can	AUX
ijtc-204	97	7	determine	determine	VERB
ijtc-204	97	8	customer	customer	NOUN
ijtc-204	97	9	satisfaction	satisfaction	NOUN
ijtc-204	97	10	.	.	PUNCT
ijtc-204	98	1	hertati	hertati	PROPN
ijtc-204	98	2	,	,	PUNCT
ijtc-204	98	3	et	et	PROPN
ijtc-204	98	4	,	,	PUNCT
ijtc-204	98	5	al	al	PROPN
ijtc-204	98	6	,	,	PUNCT
ijtc-204	98	7	2020	2020	NUM
ijtc-204	98	8	)	)	PUNCT
ijtc-204	98	9	stated	state	VERB
ijtc-204	98	10	that	that	SCONJ
ijtc-204	98	11	service	service	NOUN
ijtc-204	98	12	quality	quality	NOUN
ijtc-204	98	13	is	be	AUX
ijtc-204	98	14	one	one	NUM
ijtc-204	98	15	of	of	ADP
ijtc-204	98	16	the	the	DET
ijtc-204	98	17	factors	factor	NOUN
ijtc-204	98	18	that	that	PRON
ijtc-204	98	19	can	can	AUX
ijtc-204	98	20	determine	determine	VERB
ijtc-204	98	21	customer	customer	NOUN
ijtc-204	98	22	satisfaction	satisfaction	NOUN
ijtc-204	98	23	.	.	PUNCT
ijtc-204	99	1	if	if	SCONJ
ijtc-204	99	2	the	the	DET
ijtc-204	99	3	quality	quality	NOUN
ijtc-204	99	4	of	of	ADP
ijtc-204	99	5	service	service	NOUN
ijtc-204	99	6	received	receive	VERB
ijtc-204	99	7	or	or	CCONJ
ijtc-204	99	8	felt	feel	VERB
ijtc-204	99	9	is	be	AUX
ijtc-204	99	10	as	as	SCONJ
ijtc-204	99	11	expected	expect	VERB
ijtc-204	99	12	,	,	PUNCT
ijtc-204	99	13	then	then	ADV
ijtc-204	99	14	consumers	consumer	NOUN
ijtc-204	99	15	will	will	AUX
ijtc-204	99	16	feel	feel	VERB
ijtc-204	99	17	satisfied	satisfied	ADJ
ijtc-204	99	18	.	.	PUNCT
ijtc-204	100	1	conversely	conversely	ADV
ijtc-204	100	2	,	,	PUNCT
ijtc-204	100	3	if	if	SCONJ
ijtc-204	100	4	the	the	DET
ijtc-204	100	5	quality	quality	NOUN
ijtc-204	100	6	of	of	ADP
ijtc-204	100	7	service	service	NOUN
ijtc-204	100	8	received	receive	VERB
ijtc-204	100	9	is	be	AUX
ijtc-204	100	10	lower	low	ADJ
ijtc-204	100	11	than	than	SCONJ
ijtc-204	100	12	expected	expect	VERB
ijtc-204	100	13	,	,	PUNCT
ijtc-204	100	14	the	the	DET
ijtc-204	100	15	consumer	consumer	NOUN
ijtc-204	100	16	will	will	AUX
ijtc-204	100	17	be	be	AUX
ijtc-204	100	18	dissatisfied	dissatisfied	ADJ
ijtc-204	100	19	.	.	PUNCT
ijtc-204	101	1	therefore	therefore	ADV
ijtc-204	101	2	,	,	PUNCT
ijtc-204	101	3	good	good	ADJ
ijtc-204	101	4	service	service	NOUN
ijtc-204	101	5	quality	quality	NOUN
ijtc-204	101	6	has	have	VERB
ijtc-204	101	7	an	an	DET
ijtc-204	101	8	important	important	ADJ
ijtc-204	101	9	role	role	NOUN
ijtc-204	101	10	in	in	ADP
ijtc-204	101	11	shaping	shape	VERB
ijtc-204	101	12	consumer	consumer	NOUN
ijtc-204	101	13	satisfaction	satisfaction	NOUN
ijtc-204	101	14	(	(	PUNCT
ijtc-204	101	15	manyi	manyi	PROPN
ijtc-204	101	16	agbor	agbor	PROPN
ijtc-204	101	17	,	,	PUNCT
ijtc-204	101	18	2011	2011	NUM
ijtc-204	101	19	:	:	PUNCT
ijtc-204	101	20	munisih	munisih	PROPN
ijtc-204	101	21	&	&	CCONJ
ijtc-204	101	22	soliha	soliha	PROPN
ijtc-204	101	23	,	,	PUNCT
ijtc-204	101	24	2015	2015	NUM
ijtc-204	101	25	:	:	PUNCT
ijtc-204	101	26	ogbuji	ogbuji	PROPN
ijtc-204	101	27	&	&	CCONJ
ijtc-204	101	28	sylva	sylva	PROPN
ijtc-204	101	29	,	,	PUNCT
ijtc-204	101	30	2014	2014	NUM
ijtc-204	101	31	:	:	PUNCT
ijtc-204	101	32	par	par	NOUN
ijtc-204	101	33	,	,	PUNCT
ijtc-204	101	34	2015	2015	NUM
ijtc-204	101	35	)	)	PUNCT
ijtc-204	101	36	.	.	PUNCT
ijtc-204	102	1	rizan	rizan	ADJ
ijtc-204	102	2	,	,	PUNCT
ijtc-204	102	3	mohamad	mohamad	PROPN
ijtc-204	102	4	(	(	PUNCT
ijtc-204	102	5	2010	2010	NUM
ijtc-204	102	6	)	)	PUNCT
ijtc-204	102	7	explained	explain	VERB
ijtc-204	102	8	that	that	SCONJ
ijtc-204	102	9	the	the	DET
ijtc-204	102	10	quality	quality	NOUN
ijtc-204	102	11	of	of	ADP
ijtc-204	102	12	the	the	DET
ijtc-204	102	13	product	product	NOUN
ijtc-204	102	14	is	be	AUX
ijtc-204	102	15	quite	quite	ADV
ijtc-204	102	16	attractive	attractive	ADJ
ijtc-204	102	17	to	to	ADP
ijtc-204	102	18	customer	customer	NOUN
ijtc-204	102	19	satisfaction	satisfaction	NOUN
ijtc-204	102	20	.	.	PUNCT
ijtc-204	103	1	so	so	ADV
ijtc-204	103	2	that	that	SCONJ
ijtc-204	103	3	customers	customer	NOUN
ijtc-204	103	4	will	will	AUX
ijtc-204	103	5	find	find	VERB
ijtc-204	103	6	it	it	PRON
ijtc-204	103	7	difficult	difficult	ADJ
ijtc-204	103	8	to	to	PART
ijtc-204	103	9	leave	leave	VERB
ijtc-204	103	10	products	product	NOUN
ijtc-204	103	11	that	that	PRON
ijtc-204	103	12	are	be	AUX
ijtc-204	103	13	already	already	ADV
ijtc-204	103	14	attached	attach	VERB
ijtc-204	103	15	to	to	ADP
ijtc-204	103	16	the	the	DET
ijtc-204	103	17	brands	brand	NOUN
ijtc-204	103	18	they	they	PRON
ijtc-204	103	19	know	know	VERB
ijtc-204	103	20	.	.	PUNCT
ijtc-204	104	1	syafarudin	syafarudin	VERB
ijtc-204	104	2	,	,	PUNCT
ijtc-204	104	3	et	et	PROPN
ijtc-204	104	4	,	,	PUNCT
ijtc-204	104	5	al	al	PROPN
ijtc-204	104	6	(	(	PUNCT
ijtc-204	104	7	2016	2016	NUM
ijtc-204	104	8	)	)	PUNCT
ijtc-204	104	9	conducted	conduct	VERB
ijtc-204	104	10	a	a	DET
ijtc-204	104	11	study	study	NOUN
ijtc-204	104	12	that	that	PRON
ijtc-204	104	13	found	find	VERB
ijtc-204	104	14	that	that	SCONJ
ijtc-204	104	15	product	product	NOUN
ijtc-204	104	16	quality	quality	NOUN
ijtc-204	104	17	affected	affect	VERB
ijtc-204	104	18	customer	customer	NOUN
ijtc-204	104	19	satisfaction	satisfaction	NOUN
ijtc-204	104	20	,	,	PUNCT
ijtc-204	104	21	which	which	PRON
ijtc-204	104	22	they	they	PRON
ijtc-204	104	23	had	have	AUX
ijtc-204	104	24	experienced	experience	VERB
ijtc-204	104	25	good	good	ADJ
ijtc-204	104	26	benefits	benefit	NOUN
ijtc-204	104	27	.	.	PUNCT
ijtc-204	105	1	the	the	DET
ijtc-204	105	2	results	result	NOUN
ijtc-204	105	3	of	of	ADP
ijtc-204	105	4	the	the	DET
ijtc-204	105	5	research	research	NOUN
ijtc-204	105	6	by	by	ADP
ijtc-204	105	7	hertati	hertati	NOUN
ijtc-204	105	8	&	&	CCONJ
ijtc-204	105	9	sumantri	sumantri	PROPN
ijtc-204	105	10	(	(	PUNCT
ijtc-204	105	11	216	216	NUM
ijtc-204	105	12	)	)	PUNCT
ijtc-204	105	13	show	show	VERB
ijtc-204	105	14	that	that	SCONJ
ijtc-204	105	15	the	the	DET
ijtc-204	105	16	results	result	NOUN
ijtc-204	105	17	are	be	AUX
ijtc-204	105	18	under	under	ADP
ijtc-204	105	19	several	several	ADJ
ijtc-204	105	20	theories	theory	NOUN
ijtc-204	105	21	and	and	CCONJ
ijtc-204	105	22	research	research	NOUN
ijtc-204	105	23	that	that	SCONJ
ijtc-204	105	24	product	product	NOUN
ijtc-204	105	25	quality	quality	NOUN
ijtc-204	105	26	has	have	VERB
ijtc-204	105	27	great	great	ADJ
ijtc-204	105	28	benefits	benefit	NOUN
ijtc-204	105	29	for	for	ADP
ijtc-204	105	30	customers	customer	NOUN
ijtc-204	105	31	so	so	SCONJ
ijtc-204	105	32	that	that	SCONJ
ijtc-204	105	33	it	it	PRON
ijtc-204	105	34	is	be	AUX
ijtc-204	105	35	difficult	difficult	ADJ
ijtc-204	105	36	to	to	PART
ijtc-204	105	37	switch	switch	VERB
ijtc-204	105	38	to	to	ADP
ijtc-204	105	39	other	other	ADJ
ijtc-204	105	40	similar	similar	ADJ
ijtc-204	105	41	products	product	NOUN
ijtc-204	105	42	.	.	PUNCT
ijtc-204	106	1	it	it	PRON
ijtc-204	106	2	means	mean	VERB
ijtc-204	106	3	that	that	SCONJ
ijtc-204	106	4	the	the	DET
ijtc-204	106	5	hypothesis	hypothesis	NOUN
ijtc-204	106	6	which	which	PRON
ijtc-204	106	7	states	state	VERB
ijtc-204	106	8	that	that	SCONJ
ijtc-204	106	9	product	product	NOUN
ijtc-204	106	10	quality	quality	NOUN
ijtc-204	106	11	has	have	VERB
ijtc-204	106	12	a	a	DET
ijtc-204	106	13	significant	significant	ADJ
ijtc-204	106	14	effect	effect	NOUN
ijtc-204	106	15	on	on	ADP
ijtc-204	106	16	customer	customer	NOUN
ijtc-204	106	17	satisfaction	satisfaction	NOUN
ijtc-204	106	18	is	be	AUX
ijtc-204	106	19	acceptable	acceptable	ADJ
ijtc-204	106	20	.	.	PUNCT
ijtc-204	107	1	zeithaml	zeithaml	PROPN
ijtc-204	107	2	,	,	PUNCT
ijtc-204	107	3	valarie	valarie	PROPN
ijtc-204	107	4	a.	a.	PROPN
ijtc-204	107	5	,	,	PUNCT
ijtc-204	107	6	&	&	CCONJ
ijtc-204	107	7	bitner	bitner	PROPN
ijtc-204	107	8	,	,	PUNCT
ijtc-204	107	9	(	(	PUNCT
ijtc-204	107	10	2013	2013	NUM
ijtc-204	107	11	)	)	PUNCT
ijtc-204	107	12	found	find	VERB
ijtc-204	107	13	the	the	DET
ijtc-204	107	14	same	same	ADJ
ijtc-204	107	15	results	result	NOUN
ijtc-204	107	16	that	that	SCONJ
ijtc-204	107	17	customer	customer	NOUN
ijtc-204	107	18	satisfaction	satisfaction	NOUN
ijtc-204	107	19	affects	affect	VERB
ijtc-204	107	20	customer	customer	NOUN
ijtc-204	107	21	loyalty	loyalty	NOUN
ijtc-204	107	22	because	because	SCONJ
ijtc-204	107	23	brands	brand	NOUN
ijtc-204	107	24	that	that	PRON
ijtc-204	107	25	have	have	VERB
ijtc-204	107	26	a	a	DET
ijtc-204	107	27	good	good	ADJ
ijtc-204	107	28	impact	impact	NOUN
ijtc-204	107	29	on	on	ADP
ijtc-204	107	30	their	their	PRON
ijtc-204	107	31	eyes	eye	NOUN
ijtc-204	107	32	are	be	AUX
ijtc-204	107	33	difficult	difficult	ADJ
ijtc-204	107	34	to	to	PART
ijtc-204	107	35	ignore	ignore	VERB
ijtc-204	107	36	and	and	CCONJ
ijtc-204	107	37	multiply	multiply	VERB
ijtc-204	107	38	to	to	ADP
ijtc-204	107	39	other	other	ADJ
ijtc-204	107	40	similar	similar	ADJ
ijtc-204	107	41	products	product	NOUN
ijtc-204	107	42	.	.	PUNCT
ijtc-204	108	1	previous	previous	ADJ
ijtc-204	108	2	research	research	NOUN
ijtc-204	108	3	conducted	conduct	VERB
ijtc-204	108	4	by	by	ADP
ijtc-204	108	5	zabeen	zabeen	INTJ
ijtc-204	108	6	,	,	PUNCT
ijtc-204	108	7	(	(	PUNCT
ijtc-204	108	8	2019	2019	NUM
ijtc-204	108	9	)	)	PUNCT
ijtc-204	108	10	also	also	ADV
ijtc-204	108	11	states	state	VERB
ijtc-204	108	12	that	that	SCONJ
ijtc-204	108	13	when	when	SCONJ
ijtc-204	108	14	customers	customer	NOUN
ijtc-204	108	15	are	be	AUX
ijtc-204	108	16	satisfied	satisfied	ADJ
ijtc-204	108	17	,	,	PUNCT
ijtc-204	108	18	they	they	PRON
ijtc-204	108	19	will	will	AUX
ijtc-204	108	20	be	be	AUX
ijtc-204	108	21	loyal	loyal	ADJ
ijtc-204	108	22	to	to	ADP
ijtc-204	108	23	the	the	DET
ijtc-204	108	24	company	company	NOUN
ijtc-204	108	25	and	and	CCONJ
ijtc-204	108	26	customer	customer	NOUN
ijtc-204	108	27	satisfaction	satisfaction	NOUN
ijtc-204	108	28	can	can	AUX
ijtc-204	108	29	be	be	AUX
ijtc-204	108	30	used	use	VERB
ijtc-204	108	31	as	as	ADP
ijtc-204	108	32	the	the	DET
ijtc-204	108	33	basis	basis	NOUN
ijtc-204	108	34	for	for	ADP
ijtc-204	108	35	the	the	DET
ijtc-204	108	36	realization	realization	NOUN
ijtc-204	108	37	of	of	ADP
ijtc-204	108	38	loyal	loyal	ADJ
ijtc-204	108	39	or	or	CCONJ
ijtc-204	108	40	loyal	loyal	ADJ
ijtc-204	108	41	customers	customer	NOUN
ijtc-204	108	42	.	.	PUNCT
ijtc-204	109	1	(	(	PUNCT
ijtc-204	109	2	syafarudin	syafarudin	VERB
ijtc-204	109	3	.	.	PUNCT
ijtc-204	110	1	2016	2016	NUM
ijtc-204	110	2	:	:	PUNCT
ijtc-204	111	1	sheth	sheth	PROPN
ijtc-204	111	2	,	,	PUNCT
ijtc-204	111	3	&	&	CCONJ
ijtc-204	111	4	mittal	mittal	PROPN
ijtc-204	111	5	,	,	PUNCT
ijtc-204	111	6	banwari	banwari	PROPN
ijtc-204	111	7	,	,	PUNCT
ijtc-204	111	8	2014	2014	NUM
ijtc-204	111	9	:	:	PUNCT
ijtc-204	111	10	schifman	schifman	PROPN
ijtc-204	111	11	,	,	PUNCT
ijtc-204	111	12	&	&	CCONJ
ijtc-204	111	13	kanuk	kanuk	PROPN
ijtc-204	111	14	,	,	PUNCT
ijtc-204	111	15	2014	2014	NUM
ijtc-204	111	16	:	:	PUNCT
ijtc-204	111	17	rosdiana	rosdiana	PROPN
ijtc-204	111	18	,	,	PUNCT
ijtc-204	111	19	2011	2011	NUM
ijtc-204	111	20	)	)	PUNCT
ijtc-204	111	21	.	.	PUNCT
ijtc-204	112	1	lovelock	lovelock	PROPN
ijtc-204	112	2	&	&	CCONJ
ijtc-204	112	3	wright	wright	PROPN
ijtc-204	112	4	(	(	PUNCT
ijtc-204	112	5	2015	2015	NUM
ijtc-204	112	6	)	)	PUNCT
ijtc-204	112	7	argues	argue	VERB
ijtc-204	112	8	that	that	SCONJ
ijtc-204	112	9	service	service	NOUN
ijtc-204	112	10	quality	quality	NOUN
ijtc-204	112	11	is	be	AUX
ijtc-204	112	12	the	the	DET
ijtc-204	112	13	following	follow	VERB
ijtc-204	112	14	:	:	PUNCT
ijtc-204	112	15	service	service	NOUN
ijtc-204	112	16	quality	quality	NOUN
ijtc-204	112	17	is	be	AUX
ijtc-204	112	18	the	the	DET
ijtc-204	112	19	level	level	NOUN
ijtc-204	112	20	of	of	ADP
ijtc-204	112	21	excellence	excellence	NOUN
ijtc-204	112	22	expected	expect	VERB
ijtc-204	112	23	and	and	CCONJ
ijtc-204	112	24	control	control	VERB
ijtc-204	112	25	over	over	ADP
ijtc-204	112	26	that	that	DET
ijtc-204	112	27	level	level	NOUN
ijtc-204	112	28	of	of	ADP
ijtc-204	112	29	excellence	excellence	NOUN
ijtc-204	112	30	is	be	AUX
ijtc-204	112	31	to	to	PART
ijtc-204	112	32	fulfill	fulfill	VERB
ijtc-204	112	33	customer	customer	NOUN
ijtc-204	112	34	desires	desire	NOUN
ijtc-204	112	35	.	.	PUNCT
ijtc-204	113	1	zeithaml	zeithaml	PROPN
ijtc-204	113	2	and	and	CCONJ
ijtc-204	113	3	bitner	bitner	NOUN
ijtc-204	113	4	(	(	PUNCT
ijtc-204	113	5	2013	2013	NUM
ijtc-204	113	6	)	)	PUNCT
ijtc-204	113	7	define	define	VERB
ijtc-204	113	8	service	service	NOUN
ijtc-204	113	9	quality	quality	NOUN
ijtc-204	113	10	as	as	ADP
ijtc-204	113	11	the	the	DET
ijtc-204	113	12	delivery	delivery	NOUN
ijtc-204	113	13	of	of	ADP
ijtc-204	113	14	service	service	NOUN
ijtc-204	113	15	that	that	PRON
ijtc-204	113	16	is	be	AUX
ijtc-204	113	17	good	good	ADJ
ijtc-204	113	18	or	or	CCONJ
ijtc-204	113	19	very	very	ADV
ijtc-204	113	20	good	good	ADJ
ijtc-204	113	21	when	when	SCONJ
ijtc-204	113	22	compared	compare	VERB
ijtc-204	113	23	to	to	ADP
ijtc-204	113	24	customer	customer	NOUN
ijtc-204	113	25	expectations	expectation	NOUN
ijtc-204	113	26	.	.	PUNCT
ijtc-204	114	1	kotler	kotler	PROPN
ijtc-204	114	2	and	and	CCONJ
ijtc-204	114	3	keller	keller	PROPN
ijtc-204	114	4	(	(	PUNCT
ijtc-204	114	5	2012	2012	NUM
ijtc-204	114	6	)	)	PUNCT
ijtc-204	114	7	state	state	NOUN
ijtc-204	114	8	that	that	SCONJ
ijtc-204	114	9	service	service	NOUN
ijtc-204	114	10	quality	quality	NOUN
ijtc-204	114	11	is	be	AUX
ijtc-204	114	12	the	the	DET
ijtc-204	114	13	totality	totality	NOUN
ijtc-204	114	14	of	of	ADP
ijtc-204	114	15	features	feature	NOUN
ijtc-204	114	16	and	and	CCONJ
ijtc-204	114	17	characteristics	characteristic	NOUN
ijtc-204	114	18	of	of	ADP
ijtc-204	114	19	a	a	DET
ijtc-204	114	20	product	product	NOUN
ijtc-204	114	21	or	or	CCONJ
ijtc-204	114	22	service	service	NOUN
ijtc-204	114	23	that	that	PRON
ijtc-204	114	24	bears	bear	VERB
ijtc-204	114	25	on	on	ADP
ijtc-204	114	26	its	its	PRON
ijtc-204	114	27	ability	ability	NOUN
ijtc-204	114	28	to	to	PART
ijtc-204	114	29	satisfy	satisfy	AUX
ijtc-204	114	30	stated	state	VERB
ijtc-204	114	31	or	or	CCONJ
ijtc-204	114	32	implied	imply	VERB
ijtc-204	114	33	needs	need	NOUN
ijtc-204	114	34	(	(	PUNCT
ijtc-204	114	35	hertati	hertati	NOUN
ijtc-204	114	36	&	&	CCONJ
ijtc-204	114	37	safkaur	safkaur	PROPN
ijtc-204	114	38	,	,	PUNCT
ijtc-204	114	39	2020	2020	NUM
ijtc-204	114	40	:	:	PUNCT
ijtc-204	114	41	khan	khan	PROPN
ijtc-204	114	42	,	,	PUNCT
ijtc-204	114	43	et	et	PROPN
ijtc-204	114	44	,	,	PUNCT
ijtc-204	114	45	al	al	PROPN
ijtc-204	114	46	,	,	PUNCT
ijtc-204	114	47	2016	2016	NUM
ijtc-204	114	48	:	:	PUNCT
ijtc-204	114	49	pramudana	pramudana	PROPN
ijtc-204	114	50	&	&	CCONJ
ijtc-204	114	51	satria	satria	PROPN
ijtc-204	114	52	,	,	PUNCT
ijtc-204	114	53	2017	2017	NUM
ijtc-204	114	54	:	:	PUNCT
ijtc-204	114	55	sari	sari	NOUN
ijtc-204	114	56	,	,	PUNCT
ijtc-204	114	57	np	np	INTJ
ijtc-204	114	58	,	,	PUNCT
ijtc-204	114	59	heny	heny	NOUN
ijtc-204	114	60	,	,	PUNCT
ijtc-204	114	61	2018	2018	NUM
ijtc-204	114	62	)	)	PUNCT
ijtc-204	114	63	.	.	PUNCT
ijtc-204	115	1	the	the	DET
ijtc-204	115	2	measurement	measurement	NOUN
ijtc-204	115	3	of	of	ADP
ijtc-204	115	4	service	service	NOUN
ijtc-204	115	5	quality	quality	NOUN
ijtc-204	115	6	consists	consist	VERB
ijtc-204	115	7	of	of	ADP
ijtc-204	115	8	5	5	NUM
ijtc-204	115	9	dimensions	dimension	NOUN
ijtc-204	115	10	:	:	PUNCT
ijtc-204	115	11	(	(	PUNCT
ijtc-204	115	12	1	1	X
ijtc-204	115	13	)	)	PUNCT
ijtc-204	115	14	reliability	reliability	NOUN
ijtc-204	115	15	is	be	AUX
ijtc-204	115	16	the	the	DET
ijtc-204	115	17	ability	ability	NOUN
ijtc-204	115	18	of	of	ADP
ijtc-204	115	19	a	a	DET
ijtc-204	115	20	company	company	NOUN
ijtc-204	115	21	to	to	PART
ijtc-204	115	22	provide	provide	VERB
ijtc-204	115	23	services	service	NOUN
ijtc-204	115	24	as	as	SCONJ
ijtc-204	115	25	promised	promise	VERB
ijtc-204	115	26	accurately	accurately	ADV
ijtc-204	115	27	and	and	CCONJ
ijtc-204	115	28	reliably	reliably	ADV
ijtc-204	115	29	;	;	PUNCT
ijtc-204	115	30	(	(	PUNCT
ijtc-204	115	31	2)responsiveness	2)responsiveness	NUM
ijtc-204	115	32	is	be	AUX
ijtc-204	115	33	the	the	DET
ijtc-204	115	34	company	company	NOUN
ijtc-204	115	35	's	's	PART
ijtc-204	115	36	ability	ability	NOUN
ijtc-204	115	37	to	to	PART
ijtc-204	115	38	assist	assist	VERB
ijtc-204	115	39	and	and	CCONJ
ijtc-204	115	40	provide	provide	VERB
ijtc-204	115	41	fast	fast	ADJ
ijtc-204	115	42	and	and	CCONJ
ijtc-204	115	43	precise	precise	ADJ
ijtc-204	115	44	service	service	NOUN
ijtc-204	115	45	to	to	ADP
ijtc-204	115	46	customers	customer	NOUN
ijtc-204	115	47	,	,	PUNCT
ijtc-204	115	48	by	by	ADP
ijtc-204	115	49	delivering	deliver	VERB
ijtc-204	115	50	clear	clear	ADJ
ijtc-204	115	51	information	information	NOUN
ijtc-204	115	52	;	;	PUNCT
ijtc-204	115	53	(	(	PUNCT
ijtc-204	115	54	3	3	X
ijtc-204	115	55	)	)	PUNCT
ijtc-204	115	56	assurance	assurance	NOUN
ijtc-204	115	57	and	and	CCONJ
ijtc-204	115	58	certainty	certainty	NOUN
ijtc-204	115	59	,	,	PUNCT
ijtc-204	115	60	namely	namely	ADV
ijtc-204	115	61	knowledge	knowledge	NOUN
ijtc-204	115	62	,	,	PUNCT
ijtc-204	115	63	the	the	DET
ijtc-204	115	64	ability	ability	NOUN
ijtc-204	115	65	of	of	ADP
ijtc-204	115	66	company	company	NOUN
ijtc-204	115	67	employees	employee	NOUN
ijtc-204	115	68	to	to	PART
ijtc-204	115	69	foster	foster	VERB
ijtc-204	115	70	customer	customer	NOUN
ijtc-204	115	71	trust	trust	NOUN
ijtc-204	115	72	in	in	ADP
ijtc-204	115	73	the	the	DET
ijtc-204	115	74	company	company	NOUN
ijtc-204	115	75	;	;	PUNCT
ijtc-204	115	76	and	and	CCONJ
ijtc-204	115	77	(	(	PUNCT
ijtc-204	115	78	4	4	X
ijtc-204	115	79	)	)	PUNCT
ijtc-204	115	80	empathy	empathy	NOUN
ijtc-204	115	81	,	,	PUNCT
ijtc-204	115	82	give	give	VERB
ijtc-204	115	83	sincere	sincere	ADJ
ijtc-204	115	84	and	and	CCONJ
ijtc-204	115	85	individual	individual	ADJ
ijtc-204	115	86	attention	attention	NOUN
ijtc-204	115	87	to	to	ADP
ijtc-204	115	88	customers	customer	NOUN
ijtc-204	115	89	by	by	ADP
ijtc-204	115	90	trying	try	VERB
ijtc-204	115	91	to	to	PART
ijtc-204	115	92	understand	understand	VERB
ijtc-204	115	93	the	the	DET
ijtc-204	115	94	desires	desire	NOUN
ijtc-204	115	95	of	of	ADP
ijtc-204	115	96	customers	customer	NOUN
ijtc-204	115	97	.	.	PUNCT
ijtc-204	116	1	customer	customer	NOUN
ijtc-204	116	2	satisfaction	satisfaction	NOUN
ijtc-204	116	3	understanding	understand	VERB
ijtc-204	116	4	customer	customer	NOUN
ijtc-204	116	5	satisfaction	satisfaction	NOUN
ijtc-204	116	6	.	.	PUNCT
ijtc-204	117	1	satisfaction	satisfaction	NOUN
ijtc-204	117	2	is	be	AUX
ijtc-204	117	3	a	a	DET
ijtc-204	117	4	way	way	NOUN
ijtc-204	117	5	to	to	PART
ijtc-204	117	6	make	make	VERB
ijtc-204	117	7	customers	customer	NOUN
ijtc-204	117	8	not	not	PART
ijtc-204	117	9	disappointed	disappoint	VERB
ijtc-204	117	10	and	and	CCONJ
ijtc-204	117	11	can	can	AUX
ijtc-204	117	12	buy	buy	VERB
ijtc-204	117	13	back	back	ADP
ijtc-204	117	14	the	the	DET
ijtc-204	117	15	products	product	NOUN
ijtc-204	117	16	we	we	PRON
ijtc-204	117	17	market	market	VERB
ijtc-204	117	18	.	.	PUNCT
ijtc-204	118	1	in	in	ADP
ijtc-204	118	2	this	this	DET
ijtc-204	118	3	case	case	NOUN
ijtc-204	118	4	,	,	PUNCT
ijtc-204	118	5	the	the	DET
ijtc-204	118	6	company	company	NOUN
ijtc-204	118	7	must	must	AUX
ijtc-204	118	8	be	be	AUX
ijtc-204	118	9	able	able	ADJ
ijtc-204	118	10	to	to	PART
ijtc-204	118	11	recognize	recognize	VERB
ijtc-204	118	12	,	,	PUNCT
ijtc-204	118	13	fulfill	fulfill	NOUN
ijtc-204	118	14	,	,	PUNCT
ijtc-204	118	15	and	and	CCONJ
ijtc-204	118	16	provide	provide	VERB
ijtc-204	118	17	quality	quality	NOUN
ijtc-204	118	18	service	service	NOUN
ijtc-204	118	19	and	and	CCONJ
ijtc-204	118	20	satisfy	satisfy	NOUN
ijtc-204	118	21	customer	customer	NOUN
ijtc-204	118	22	needs	need	NOUN
ijtc-204	118	23	properly	properly	ADV
ijtc-204	118	24	,	,	PUNCT
ijtc-204	118	25	which	which	PRON
ijtc-204	118	26	is	be	AUX
ijtc-204	118	27	a	a	DET
ijtc-204	118	28	company	company	NOUN
ijtc-204	118	29	strategy	strategy	NOUN
ijtc-204	118	30	to	to	PART
ijtc-204	118	31	increase	increase	VERB
ijtc-204	118	32	sales	sale	NOUN
ijtc-204	118	33	.	.	PUNCT
ijtc-204	119	1	tjiptono	tjiptono	NOUN
ijtc-204	119	2	,	,	PUNCT
ijtc-204	119	3	(	(	PUNCT
ijtc-204	119	4	2015	2015	NUM
ijtc-204	119	5	)	)	PUNCT
ijtc-204	119	6	defines	define	VERB
ijtc-204	119	7	that	that	SCONJ
ijtc-204	119	8	customer	customer	NOUN
ijtc-204	119	9	satisfaction	satisfaction	NOUN
ijtc-204	119	10	is	be	AUX
ijtc-204	119	11	a	a	DET
ijtc-204	119	12	central	central	ADJ
ijtc-204	119	13	concept	concept	NOUN
ijtc-204	119	14	in	in	ADP
ijtc-204	119	15	business	business	NOUN
ijtc-204	119	16	and	and	CCONJ
ijtc-204	119	17	management	management	NOUN
ijtc-204	119	18	discourse	discourse	NOUN
ijtc-204	119	19	.	.	PUNCT
ijtc-204	120	1	the	the	DET
ijtc-204	120	2	consequences	consequence	NOUN
ijtc-204	120	3	of	of	ADP
ijtc-204	120	4	customer	customer	NOUN
ijtc-204	120	5	satisfaction	satisfaction	NOUN
ijtc-204	120	6	are	be	AUX
ijtc-204	120	7	very	very	ADV
ijtc-204	120	8	crucial	crucial	ADJ
ijtc-204	120	9	for	for	ADP
ijtc-204	120	10	business	business	NOUN
ijtc-204	120	11	,	,	PUNCT
ijtc-204	120	12	government	government	NOUN
ijtc-204	120	13	,	,	PUNCT
ijtc-204	120	14	and	and	CCONJ
ijtc-204	120	15	consumers	consumer	NOUN
ijtc-204	120	16	,	,	PUNCT
ijtc-204	120	17	of	of	ADP
ijtc-204	120	18	course	course	NOUN
ijtc-204	120	19	.	.	PUNCT
ijtc-204	121	1	for	for	ADP
ijtc-204	121	2	business	business	NOUN
ijtc-204	121	3	people	people	NOUN
ijtc-204	121	4	,	,	PUNCT
ijtc-204	121	5	satisfaction	satisfaction	NOUN
ijtc-204	121	6	is	be	AUX
ijtc-204	121	7	seen	see	VERB
ijtc-204	121	8	as	as	ADP
ijtc-204	121	9	a	a	DET
ijtc-204	121	10	dimension	dimension	NOUN
ijtc-204	121	11	of	of	ADP
ijtc-204	121	12	market	market	NOUN
ijtc-204	121	13	performance	performance	NOUN
ijtc-204	121	14	.	.	PUNCT
ijtc-204	122	1	increased	increase	VERB
ijtc-204	122	2	customer	customer	NOUN
ijtc-204	122	3	satisfaction	satisfaction	NOUN
ijtc-204	122	4	has	have	VERB
ijtc-204	122	5	the	the	DET
ijtc-204	122	6	potential	potential	NOUN
ijtc-204	122	7	to	to	PART
ijtc-204	122	8	lead	lead	VERB
ijtc-204	122	9	to	to	ADP
ijtc-204	122	10	long	long	ADJ
ijtc-204	122	11	-	-	PUNCT
ijtc-204	122	12	term	term	NOUN
ijtc-204	122	13	and	and	CCONJ
ijtc-204	122	14	short	short	ADJ
ijtc-204	122	15	-	-	PUNCT
ijtc-204	122	16	term	term	NOUN
ijtc-204	122	17	sales	sale	NOUN
ijtc-204	122	18	growth	growth	NOUN
ijtc-204	122	19	,	,	PUNCT
ijtc-204	122	20	as	as	ADV
ijtc-204	122	21	well	well	ADV
ijtc-204	122	22	as	as	ADP
ijtc-204	122	23	market	market	NOUN
ijtc-204	122	24	share	share	NOUN
ijtc-204	122	25	as	as	ADP
ijtc-204	122	26	a	a	DET
ijtc-204	122	27	result	result	NOUN
ijtc-204	122	28	of	of	ADP
ijtc-204	122	29	repeat	repeat	NOUN
ijtc-204	122	30	purchases	purchase	NOUN
ijtc-204	122	31	.	.	PUNCT
ijtc-204	123	1	kotler	kotler	NOUN
ijtc-204	123	2	and	and	CCONJ
ijtc-204	123	3	the	the	DET
ijtc-204	123	4	effect	effect	NOUN
ijtc-204	123	5	of	of	ADP
ijtc-204	123	6	product	product	NOUN
ijtc-204	123	7	quality	quality	NOUN
ijtc-204	123	8	on	on	ADP
ijtc-204	123	9	customer	customer	NOUN
ijtc-204	123	10	satisfaction	satisfaction	NOUN
ijtc-204	123	11	implications	implication	NOUN
ijtc-204	123	12	on	on	ADP
ijtc-204	123	13	customer	customer	NOUN
ijtc-204	123	14	loyalty	loyalty	NOUN
ijtc-204	123	15	in	in	ADP
ijtc-204	123	16	the	the	DET
ijtc-204	123	17	era	era	NOUN
ijtc-204	124	1	covid-19	covid-19	PROPN
ijtc-204	124	2	syafarudin	syafarudin	VERB
ijtc-204	124	3	75	75	NUM
ijtc-204	124	4	|	|	ADV
ijtc-204	124	5	ilomata	ilomata	PROPN
ijtc-204	124	6	international	international	ADJ
ijtc-204	124	7	journal	journal	NOUN
ijtc-204	124	8	of	of	ADP
ijtc-204	124	9	tax	tax	PROPN
ijtc-204	124	10	&	&	CCONJ
ijtc-204	124	11	accounting	accounting	PROPN
ijtc-204	124	12	volume	volume	NOUN
ijtc-204	124	13	2	2	NUM
ijtc-204	124	14	issue	issue	NOUN
ijtc-204	124	15	1	1	NUM
ijtc-204	124	16	,	,	PUNCT
ijtc-204	124	17	january	january	PROPN
ijtc-204	124	18	2021	2021	NUM
ijtc-204	124	19	keller	keller	X
ijtc-204	124	20	(	(	PUNCT
ijtc-204	124	21	2013	2013	NUM
ijtc-204	124	22	)	)	PUNCT
ijtc-204	124	23	state	state	NOUN
ijtc-204	124	24	that	that	SCONJ
ijtc-204	124	25	customers	customer	NOUN
ijtc-204	124	26	are	be	AUX
ijtc-204	124	27	satisfied	satisfied	ADJ
ijtc-204	124	28	if	if	SCONJ
ijtc-204	124	29	their	their	PRON
ijtc-204	124	30	expectations	expectation	NOUN
ijtc-204	124	31	are	be	AUX
ijtc-204	124	32	met	meet	VERB
ijtc-204	124	33	or	or	CCONJ
ijtc-204	124	34	under	under	ADP
ijtc-204	124	35	what	what	PRON
ijtc-204	124	36	the	the	DET
ijtc-204	124	37	customer	customer	NOUN
ijtc-204	124	38	wants	want	VERB
ijtc-204	124	39	are	be	AUX
ijtc-204	124	40	exceeded	exceed	VERB
ijtc-204	124	41	.	.	PUNCT
ijtc-204	125	1	(	(	PUNCT
ijtc-204	125	2	krishna	krishna	PROPN
ijtc-204	125	3	naik	naik	PROPN
ijtc-204	125	4	,	,	PUNCT
ijtc-204	125	5	2010	2010	NUM
ijtc-204	125	6	:	:	PUNCT
ijtc-204	125	7	lestari	lestari	PROPN
ijtc-204	125	8	&	&	CCONJ
ijtc-204	125	9	hertati	hertati	PROPN
ijtc-204	125	10	.	.	PUNCT
ijtc-204	125	11	,	,	PUNCT
ijtc-204	125	12	2020	2020	NUM
ijtc-204	125	13	:	:	PUNCT
ijtc-204	125	14	lomendra	lomendra	PROPN
ijtc-204	125	15	&	&	CCONJ
ijtc-204	125	16	ettall	ettall	PROPN
ijtc-204	125	17	,	,	PUNCT
ijtc-204	125	18	2019	2019	NUM
ijtc-204	125	19	:	:	PUNCT
ijtc-204	126	1	looy	looy	NOUN
ijtc-204	126	2	,	,	PUNCT
ijtc-204	126	3	a.	a.	NOUN
ijtc-204	126	4	,	,	PUNCT
ijtc-204	126	5	dierdonck	dierdonck	NOUN
ijtc-204	126	6	,	,	PUNCT
ijtc-204	126	7	2018	2018	NUM
ijtc-204	126	8	:	:	PUNCT
ijtc-204	126	9	lovelock	lovelock	PROPN
ijtc-204	126	10	,	,	PUNCT
ijtc-204	126	11	et	et	PROPN
ijtc-204	126	12	,	,	PUNCT
ijtc-204	126	13	al	al	PROPN
ijtc-204	126	14	,	,	PUNCT
ijtc-204	126	15	2012	2012	NUM
ijtc-204	126	16	)	)	PUNCT
ijtc-204	126	17	.	.	PUNCT
ijtc-204	126	18	)	)	PUNCT
ijtc-204	127	1	there	there	PRON
ijtc-204	127	2	are	be	VERB
ijtc-204	127	3	5	5	NUM
ijtc-204	127	4	main	main	ADJ
ijtc-204	127	5	factors	factor	NOUN
ijtc-204	127	6	of	of	ADP
ijtc-204	127	7	customer	customer	NOUN
ijtc-204	127	8	satisfaction	satisfaction	NOUN
ijtc-204	127	9	,	,	PUNCT
ijtc-204	127	10	which	which	PRON
ijtc-204	127	11	can	can	AUX
ijtc-204	127	12	be	be	AUX
ijtc-204	127	13	seen	see	VERB
ijtc-204	127	14	from	from	ADP
ijtc-204	127	15	internal	internal	ADJ
ijtc-204	127	16	and	and	CCONJ
ijtc-204	127	17	external	external	ADJ
ijtc-204	127	18	companies	company	NOUN
ijtc-204	127	19	.	.	PUNCT
ijtc-204	128	1	as	as	ADP
ijtc-204	128	2	:	:	PUNCT
ijtc-204	128	3	1	1	X
ijtc-204	128	4	.	.	X
ijtc-204	128	5	quality	quality	NOUN
ijtc-204	128	6	of	of	ADP
ijtc-204	128	7	products	product	NOUN
ijtc-204	128	8	or	or	CCONJ
ijtc-204	128	9	services	service	NOUN
ijtc-204	128	10	business	business	NOUN
ijtc-204	128	11	owners	owner	NOUN
ijtc-204	128	12	do	do	AUX
ijtc-204	128	13	not	not	PART
ijtc-204	128	14	just	just	ADV
ijtc-204	128	15	create	create	VERB
ijtc-204	128	16	a	a	DET
ijtc-204	128	17	business	business	NOUN
ijtc-204	128	18	or	or	CCONJ
ijtc-204	128	19	business	business	NOUN
ijtc-204	128	20	entity	entity	NOUN
ijtc-204	128	21	,	,	PUNCT
ijtc-204	128	22	but	but	CCONJ
ijtc-204	128	23	must	must	AUX
ijtc-204	128	24	also	also	ADV
ijtc-204	128	25	be	be	AUX
ijtc-204	128	26	able	able	ADJ
ijtc-204	128	27	to	to	PART
ijtc-204	128	28	maintain	maintain	VERB
ijtc-204	128	29	and	and	CCONJ
ijtc-204	128	30	improve	improve	VERB
ijtc-204	128	31	the	the	DET
ijtc-204	128	32	quality	quality	NOUN
ijtc-204	128	33	of	of	ADP
ijtc-204	128	34	the	the	DET
ijtc-204	128	35	products	product	NOUN
ijtc-204	128	36	or	or	CCONJ
ijtc-204	128	37	services	service	NOUN
ijtc-204	128	38	offered	offer	VERB
ijtc-204	128	39	to	to	ADP
ijtc-204	128	40	consumers	consumer	NOUN
ijtc-204	128	41	so	so	SCONJ
ijtc-204	128	42	that	that	SCONJ
ijtc-204	128	43	consumers	consumer	NOUN
ijtc-204	128	44	become	become	VERB
ijtc-204	128	45	regular	regular	ADJ
ijtc-204	128	46	customers	customer	NOUN
ijtc-204	128	47	.	.	PUNCT
ijtc-204	129	1	2	2	X
ijtc-204	129	2	.	.	X
ijtc-204	129	3	quality	quality	NOUN
ijtc-204	129	4	customer	customer	NOUN
ijtc-204	129	5	service	service	NOUN
ijtc-204	129	6	the	the	DET
ijtc-204	129	7	quality	quality	NOUN
ijtc-204	129	8	of	of	ADP
ijtc-204	129	9	service	service	NOUN
ijtc-204	129	10	to	to	ADP
ijtc-204	129	11	customer	customer	NOUN
ijtc-204	129	12	needs	need	NOUN
ijtc-204	129	13	is	be	AUX
ijtc-204	129	14	also	also	ADV
ijtc-204	129	15	a	a	DET
ijtc-204	129	16	measure	measure	NOUN
ijtc-204	129	17	of	of	ADP
ijtc-204	129	18	customer	customer	NOUN
ijtc-204	129	19	satisfaction	satisfaction	NOUN
ijtc-204	129	20	.	.	PUNCT
ijtc-204	130	1	consumers	consumer	NOUN
ijtc-204	130	2	will	will	AUX
ijtc-204	130	3	be	be	AUX
ijtc-204	130	4	happy	happy	ADJ
ijtc-204	130	5	if	if	SCONJ
ijtc-204	130	6	they	they	PRON
ijtc-204	130	7	get	get	VERB
ijtc-204	130	8	service	service	NOUN
ijtc-204	130	9	quality	quality	NOUN
ijtc-204	130	10	that	that	PRON
ijtc-204	130	11	is	be	AUX
ijtc-204	130	12	responsive	responsive	ADJ
ijtc-204	130	13	to	to	ADP
ijtc-204	130	14	consumer	consumer	NOUN
ijtc-204	130	15	needs	need	NOUN
ijtc-204	130	16	and	and	CCONJ
ijtc-204	130	17	friendly	friendly	ADJ
ijtc-204	130	18	.	.	PUNCT
ijtc-204	131	1	3	3	X
ijtc-204	131	2	.	.	X
ijtc-204	131	3	price	price	VERB
ijtc-204	131	4	the	the	DET
ijtc-204	131	5	price	price	NOUN
ijtc-204	131	6	of	of	ADP
ijtc-204	131	7	the	the	DET
ijtc-204	131	8	product	product	NOUN
ijtc-204	131	9	or	or	CCONJ
ijtc-204	131	10	service	service	NOUN
ijtc-204	131	11	provided	provide	VERB
ijtc-204	131	12	is	be	AUX
ijtc-204	131	13	under	under	ADP
ijtc-204	131	14	the	the	DET
ijtc-204	131	15	value	value	NOUN
ijtc-204	131	16	of	of	ADP
ijtc-204	131	17	the	the	DET
ijtc-204	131	18	product	product	NOUN
ijtc-204	131	19	or	or	CCONJ
ijtc-204	131	20	service	service	NOUN
ijtc-204	131	21	being	be	AUX
ijtc-204	131	22	offered	offer	VERB
ijtc-204	131	23	.	.	PUNCT
ijtc-204	132	1	consumers	consumer	NOUN
ijtc-204	132	2	are	be	AUX
ijtc-204	132	3	also	also	ADV
ijtc-204	132	4	happy	happy	ADJ
ijtc-204	132	5	with	with	ADP
ijtc-204	132	6	relatively	relatively	ADV
ijtc-204	132	7	cheap	cheap	ADJ
ijtc-204	132	8	prices	price	NOUN
ijtc-204	132	9	for	for	ADP
ijtc-204	132	10	goods	good	NOUN
ijtc-204	132	11	or	or	CCONJ
ijtc-204	132	12	services	service	NOUN
ijtc-204	132	13	.	.	PUNCT
ijtc-204	133	1	especially	especially	ADV
ijtc-204	133	2	if	if	SCONJ
ijtc-204	133	3	the	the	DET
ijtc-204	133	4	company	company	NOUN
ijtc-204	133	5	implements	implement	VERB
ijtc-204	133	6	a	a	DET
ijtc-204	133	7	promotional	promotional	ADJ
ijtc-204	133	8	strategy	strategy	NOUN
ijtc-204	133	9	that	that	PRON
ijtc-204	133	10	attracts	attract	VERB
ijtc-204	133	11	consumers	consumer	NOUN
ijtc-204	133	12	to	to	PART
ijtc-204	133	13	buy	buy	VERB
ijtc-204	133	14	products	product	NOUN
ijtc-204	133	15	or	or	CCONJ
ijtc-204	133	16	services	service	NOUN
ijtc-204	133	17	owned	own	VERB
ijtc-204	133	18	by	by	ADP
ijtc-204	133	19	the	the	DET
ijtc-204	133	20	company	company	NOUN
ijtc-204	133	21	.	.	PUNCT
ijtc-204	134	1	4	4	X
ijtc-204	134	2	.	.	X
ijtc-204	134	3	easy	easy	ADJ
ijtc-204	134	4	accessibility	accessibility	NOUN
ijtc-204	134	5	it	it	PRON
ijtc-204	134	6	is	be	AUX
ijtc-204	134	7	easy	easy	ADJ
ijtc-204	134	8	for	for	SCONJ
ijtc-204	134	9	consumers	consumer	NOUN
ijtc-204	134	10	to	to	PART
ijtc-204	134	11	find	find	VERB
ijtc-204	134	12	services	service	NOUN
ijtc-204	134	13	or	or	CCONJ
ijtc-204	134	14	products	product	NOUN
ijtc-204	134	15	without	without	ADP
ijtc-204	134	16	additional	additional	ADJ
ijtc-204	134	17	costs	cost	NOUN
ijtc-204	134	18	and	and	CCONJ
ijtc-204	134	19	additional	additional	ADJ
ijtc-204	134	20	effort	effort	NOUN
ijtc-204	134	21	.	.	PUNCT
ijtc-204	135	1	so	so	ADV
ijtc-204	135	2	it	it	PRON
ijtc-204	135	3	is	be	AUX
ijtc-204	135	4	practical	practical	ADJ
ijtc-204	135	5	and	and	CCONJ
ijtc-204	135	6	easy	easy	ADJ
ijtc-204	135	7	to	to	PART
ijtc-204	135	8	get	get	VERB
ijtc-204	135	9	.	.	PUNCT
ijtc-204	136	1	that	that	DET
ijtc-204	136	2	way	way	NOUN
ijtc-204	136	3	,	,	PUNCT
ijtc-204	136	4	it	it	PRON
ijtc-204	136	5	can	can	AUX
ijtc-204	136	6	increase	increase	VERB
ijtc-204	136	7	the	the	DET
ijtc-204	136	8	degree	degree	NOUN
ijtc-204	136	9	of	of	ADP
ijtc-204	136	10	'	'	PUNCT
ijtc-204	136	11	need	need	NOUN
ijtc-204	136	12	'	'	PUNCT
ijtc-204	136	13	because	because	SCONJ
ijtc-204	136	14	it	it	PRON
ijtc-204	136	15	is	be	AUX
ijtc-204	136	16	easy	easy	ADJ
ijtc-204	136	17	to	to	PART
ijtc-204	136	18	get	get	VERB
ijtc-204	136	19	without	without	ADP
ijtc-204	136	20	having	have	VERB
ijtc-204	136	21	to	to	PART
ijtc-204	136	22	bother	bother	VERB
ijtc-204	136	23	.	.	PUNCT
ijtc-204	137	1	judith	judith	PROPN
ijtc-204	137	2	&	&	CCONJ
ijtc-204	137	3	kincaid	kincaid	PROPN
ijtc-204	137	4	,	,	PUNCT
ijtc-204	137	5	(	(	PUNCT
ijtc-204	137	6	2013	2013	NUM
ijtc-204	137	7	)	)	PUNCT
ijtc-204	137	8	stated	state	VERB
ijtc-204	137	9	that	that	SCONJ
ijtc-204	137	10	consumer	consumer	NOUN
ijtc-204	137	11	loyalty	loyalty	NOUN
ijtc-204	137	12	is	be	AUX
ijtc-204	137	13	based	base	VERB
ijtc-204	137	14	on	on	ADP
ijtc-204	137	15	building	building	NOUN
ijtc-204	137	16	and	and	CCONJ
ijtc-204	137	17	managing	manage	VERB
ijtc-204	137	18	close	close	ADJ
ijtc-204	137	19	relationships	relationship	NOUN
ijtc-204	137	20	with	with	ADP
ijtc-204	137	21	consumers	consumer	NOUN
ijtc-204	137	22	and	and	CCONJ
ijtc-204	137	23	providing	provide	VERB
ijtc-204	137	24	positive	positive	ADJ
ijtc-204	137	25	experiences	experience	NOUN
ijtc-204	137	26	to	to	ADP
ijtc-204	137	27	consumers	consumer	NOUN
ijtc-204	137	28	.	.	PUNCT
ijtc-204	138	1	loyal	loyal	ADJ
ijtc-204	138	2	consumers	consumer	NOUN
ijtc-204	138	3	will	will	AUX
ijtc-204	138	4	buy	buy	VERB
ijtc-204	138	5	a	a	DET
ijtc-204	138	6	company	company	NOUN
ijtc-204	138	7	's	's	PART
ijtc-204	138	8	products	product	NOUN
ijtc-204	138	9	or	or	CCONJ
ijtc-204	138	10	services	service	NOUN
ijtc-204	138	11	continuously	continuously	ADV
ijtc-204	138	12	.	.	PUNCT
ijtc-204	139	1	however	however	ADV
ijtc-204	139	2	,	,	PUNCT
ijtc-204	139	3	if	if	SCONJ
ijtc-204	139	4	companies	company	NOUN
ijtc-204	139	5	stop	stop	VERB
ijtc-204	139	6	providing	provide	VERB
ijtc-204	139	7	positive	positive	ADJ
ijtc-204	139	8	experiences	experience	NOUN
ijtc-204	139	9	,	,	PUNCT
ijtc-204	139	10	either	either	CCONJ
ijtc-204	139	11	tangible	tangible	ADJ
ijtc-204	139	12	or	or	CCONJ
ijtc-204	139	13	intangible	intangible	ADJ
ijtc-204	139	14	,	,	PUNCT
ijtc-204	139	15	to	to	ADP
ijtc-204	139	16	consumers	consumer	NOUN
ijtc-204	139	17	,	,	PUNCT
ijtc-204	139	18	their	their	PRON
ijtc-204	139	19	loyalty	loyalty	NOUN
ijtc-204	139	20	will	will	AUX
ijtc-204	139	21	be	be	AUX
ijtc-204	139	22	lost	lose	VERB
ijtc-204	139	23	and	and	CCONJ
ijtc-204	139	24	they	they	PRON
ijtc-204	139	25	will	will	AUX
ijtc-204	139	26	not	not	PART
ijtc-204	139	27	come	come	VERB
ijtc-204	139	28	back	back	ADV
ijtc-204	139	29	.	.	PUNCT
ijtc-204	140	1	zabeen	zabeen	INTJ
ijtc-204	140	2	,	,	PUNCT
ijtc-204	140	3	(	(	PUNCT
ijtc-204	140	4	2019	2019	NUM
ijtc-204	140	5	)	)	PUNCT
ijtc-204	140	6	states	state	VERB
ijtc-204	140	7	that	that	SCONJ
ijtc-204	140	8	:	:	PUNCT
ijtc-204	140	9	consumer	consumer	NOUN
ijtc-204	140	10	loyalty	loyalty	NOUN
ijtc-204	140	11	is	be	AUX
ijtc-204	140	12	consumer	consumer	NOUN
ijtc-204	140	13	behavior	behavior	NOUN
ijtc-204	140	14	which	which	PRON
ijtc-204	140	15	is	be	AUX
ijtc-204	140	16	described	describe	VERB
ijtc-204	140	17	as	as	ADP
ijtc-204	140	18	a	a	DET
ijtc-204	140	19	positive	positive	ADJ
ijtc-204	140	20	pattern	pattern	NOUN
ijtc-204	140	21	of	of	ADP
ijtc-204	140	22	purchases	purchase	NOUN
ijtc-204	140	23	over	over	ADP
ijtc-204	140	24	a	a	DET
ijtc-204	140	25	long	long	ADJ
ijtc-204	140	26	period	period	NOUN
ijtc-204	140	27	(	(	PUNCT
ijtc-204	140	28	measured	measure	VERB
ijtc-204	140	29	by	by	ADP
ijtc-204	140	30	average	average	ADJ
ijtc-204	140	31	repurchases	repurchase	NOUN
ijtc-204	140	32	,	,	PUNCT
ijtc-204	140	33	frequency	frequency	NOUN
ijtc-204	140	34	of	of	ADP
ijtc-204	140	35	purchases	purchase	NOUN
ijtc-204	140	36	,	,	PUNCT
ijtc-204	140	37	wallet	wallet	NOUN
ijtc-204	140	38	shares	share	NOUN
ijtc-204	140	39	,	,	PUNCT
ijtc-204	140	40	or	or	CCONJ
ijtc-204	140	41	other	other	ADJ
ijtc-204	140	42	indicators	indicator	NOUN
ijtc-204	140	43	)	)	PUNCT
ijtc-204	140	44	and	and	CCONJ
ijtc-204	140	45	driven	drive	VERB
ijtc-204	140	46	by	by	ADP
ijtc-204	140	47	positive	positive	ADJ
ijtc-204	140	48	attitudes	attitude	NOUN
ijtc-204	140	49	towards	towards	ADP
ijtc-204	140	50	the	the	DET
ijtc-204	140	51	company	company	NOUN
ijtc-204	140	52	and	and	CCONJ
ijtc-204	140	53	products	product	NOUN
ijtc-204	140	54	/	/	SYM
ijtc-204	140	55	services	service	NOUN
ijtc-204	140	56	zeithaml	zeithaml	PROPN
ijtc-204	140	57	,	,	PUNCT
ijtc-204	140	58	valarie	valarie	PROPN
ijtc-204	140	59	&	&	CCONJ
ijtc-204	140	60	bitner	bitner	PROPN
ijtc-204	140	61	,	,	PUNCT
ijtc-204	140	62	2013	2013	NUM
ijtc-204	140	63	)	)	PUNCT
ijtc-204	140	64	.	.	PUNCT
ijtc-204	141	1	consumer	consumer	NOUN
ijtc-204	141	2	loyalty	loyalty	NOUN
ijtc-204	141	3	is	be	AUX
ijtc-204	141	4	characterized	characterize	VERB
ijtc-204	141	5	by	by	ADP
ijtc-204	141	6	consumer	consumer	NOUN
ijtc-204	141	7	behavior	behavior	NOUN
ijtc-204	141	8	(	(	PUNCT
ijtc-204	141	9	measured	measure	VERB
ijtc-204	141	10	by	by	ADP
ijtc-204	141	11	repeated	repeat	VERB
ijtc-204	141	12	purchases	purchase	NOUN
ijtc-204	141	13	,	,	PUNCT
ijtc-204	141	14	frequency	frequency	NOUN
ijtc-204	141	15	of	of	ADP
ijtc-204	141	16	purchases	purchase	NOUN
ijtc-204	141	17	,	,	PUNCT
ijtc-204	141	18	spending	spend	VERB
ijtc-204	141	19	money	money	NOUN
ijtc-204	141	20	,	,	PUNCT
ijtc-204	141	21	or	or	CCONJ
ijtc-204	141	22	other	other	ADJ
ijtc-204	141	23	indicators	indicator	NOUN
ijtc-204	141	24	)	)	PUNCT
ijtc-204	141	25	and	and	CCONJ
ijtc-204	141	26	driven	drive	VERB
ijtc-204	141	27	by	by	ADP
ijtc-204	141	28	a	a	DET
ijtc-204	141	29	positive	positive	ADJ
ijtc-204	141	30	attitude	attitude	NOUN
ijtc-204	141	31	towards	towards	ADP
ijtc-204	141	32	the	the	DET
ijtc-204	141	33	company	company	NOUN
ijtc-204	141	34	and	and	CCONJ
ijtc-204	141	35	the	the	DET
ijtc-204	141	36	company	company	NOUN
ijtc-204	141	37	's	's	PART
ijtc-204	141	38	products	product	NOUN
ijtc-204	141	39	or	or	CCONJ
ijtc-204	141	40	services	service	NOUN
ijtc-204	141	41	.	.	PUNCT
ijtc-204	142	1	judith	judith	PROPN
ijtc-204	142	2	w	w	PROPN
ijtc-204	142	3	kincaid	kincaid	PROPN
ijtc-204	142	4	,	,	PUNCT
ijtc-204	142	5	(	(	PUNCT
ijtc-204	142	6	2013	2013	NUM
ijtc-204	142	7	)	)	PUNCT
ijtc-204	142	8	states	state	VERB
ijtc-204	142	9	that	that	SCONJ
ijtc-204	142	10	customer	customer	NOUN
ijtc-204	142	11	loyalty	loyalty	NOUN
ijtc-204	142	12	is	be	AUX
ijtc-204	142	13	a	a	DET
ijtc-204	142	14	behavior	behavior	NOUN
ijtc-204	142	15	,	,	PUNCT
ijtc-204	142	16	built	build	VERB
ijtc-204	142	17	on	on	ADP
ijtc-204	142	18	positive	positive	ADJ
ijtc-204	142	19	experiences	experience	NOUN
ijtc-204	142	20	and	and	CCONJ
ijtc-204	142	21	values	value	NOUN
ijtc-204	142	22	.	.	PUNCT
ijtc-204	143	1	this	this	DET
ijtc-204	143	2	behavior	behavior	NOUN
ijtc-204	143	3	is	be	AUX
ijtc-204	143	4	buying	buy	VERB
ijtc-204	143	5	our	our	PRON
ijtc-204	143	6	product	product	NOUN
ijtc-204	143	7	,	,	PUNCT
ijtc-204	143	8	even	even	ADV
ijtc-204	143	9	though	though	SCONJ
ijtc-204	143	10	it	it	PRON
ijtc-204	143	11	may	may	AUX
ijtc-204	143	12	not	not	PART
ijtc-204	143	13	be	be	AUX
ijtc-204	143	14	the	the	DET
ijtc-204	143	15	most	most	ADV
ijtc-204	143	16	rational	rational	ADJ
ijtc-204	143	17	decision	decision	NOUN
ijtc-204	143	18	.	.	PUNCT
ijtc-204	144	1	then	then	ADV
ijtc-204	144	2	hertati	hertati	PROPN
ijtc-204	144	3	&	&	CCONJ
ijtc-204	144	4	sumantri	sumantri	PROPN
ijtc-204	144	5	(	(	PUNCT
ijtc-204	144	6	2026	2026	NUM
ijtc-204	144	7	)	)	PUNCT
ijtc-204	144	8	stated	state	VERB
ijtc-204	144	9	that	that	SCONJ
ijtc-204	144	10	customer	customer	NOUN
ijtc-204	144	11	loyalty	loyalty	NOUN
ijtc-204	144	12	is	be	AUX
ijtc-204	144	13	a	a	DET
ijtc-204	144	14	behavior	behavior	NOUN
ijtc-204	144	15	that	that	PRON
ijtc-204	144	16	is	be	AUX
ijtc-204	144	17	built	build	VERB
ijtc-204	144	18	through	through	ADP
ijtc-204	144	19	positive	positive	ADJ
ijtc-204	144	20	experiences	experience	NOUN
ijtc-204	144	21	and	and	CCONJ
ijtc-204	144	22	values	value	NOUN
ijtc-204	144	23	.	.	PUNCT
ijtc-204	145	1	this	this	DET
ijtc-204	145	2	behavior	behavior	NOUN
ijtc-204	145	3	is	be	AUX
ijtc-204	145	4	buying	buy	VERB
ijtc-204	145	5	a	a	DET
ijtc-204	145	6	company	company	NOUN
ijtc-204	145	7	's	's	PART
ijtc-204	145	8	product	product	NOUN
ijtc-204	145	9	,	,	PUNCT
ijtc-204	145	10	even	even	ADV
ijtc-204	145	11	though	though	SCONJ
ijtc-204	145	12	this	this	PRON
ijtc-204	145	13	does	do	AUX
ijtc-204	145	14	not	not	PART
ijtc-204	145	15	appear	appear	VERB
ijtc-204	145	16	to	to	PART
ijtc-204	145	17	be	be	AUX
ijtc-204	145	18	a	a	DET
ijtc-204	145	19	rational	rational	ADJ
ijtc-204	145	20	decision	decision	NOUN
ijtc-204	145	21	.	.	PUNCT
ijtc-204	146	1	loyal	loyal	ADJ
ijtc-204	146	2	customers	customer	NOUN
ijtc-204	146	3	are	be	AUX
ijtc-204	146	4	important	important	ADJ
ijtc-204	146	5	assets	asset	NOUN
ijtc-204	146	6	for	for	ADP
ijtc-204	146	7	the	the	DET
ijtc-204	146	8	company	company	NOUN
ijtc-204	146	9	,	,	PUNCT
ijtc-204	146	10	this	this	PRON
ijtc-204	146	11	can	can	AUX
ijtc-204	146	12	be	be	AUX
ijtc-204	146	13	seen	see	VERB
ijtc-204	146	14	from	from	ADP
ijtc-204	146	15	the	the	DET
ijtc-204	146	16	characteristics	characteristic	NOUN
ijtc-204	146	17	they	they	PRON
ijtc-204	146	18	have	have	VERB
ijtc-204	146	19	.	.	PUNCT
ijtc-204	147	1	hermawan	hermawan	NOUN
ijtc-204	147	2	kartajaya	kartajaya	PROPN
ijtc-204	147	3	(	(	PUNCT
ijtc-204	147	4	2013	2013	NUM
ijtc-204	147	5	)	)	PUNCT
ijtc-204	147	6	and	and	CCONJ
ijtc-204	147	7	griffin	griffin	PROPN
ijtc-204	147	8	(	(	PUNCT
ijtc-204	147	9	2010	2010	NUM
ijtc-204	147	10	)	)	PUNCT
ijtc-204	147	11	state	state	NOUN
ijtc-204	147	12	that	that	SCONJ
ijtc-204	147	13	loyal	loyal	ADJ
ijtc-204	147	14	customers	customer	NOUN
ijtc-204	147	15	have	have	AUX
ijtc-204	147	16	characteristics	characteristic	NOUN
ijtc-204	147	17	which	which	PRON
ijtc-204	147	18	are	be	AUX
ijtc-204	147	19	also	also	ADV
ijtc-204	147	20	dimensions	dimension	NOUN
ijtc-204	147	21	of	of	ADP
ijtc-204	147	22	loyalty	loyalty	NOUN
ijtc-204	147	23	as	as	SCONJ
ijtc-204	147	24	follows	follow	VERB
ijtc-204	147	25	:	:	PUNCT
ijtc-204	147	26	(	(	PUNCT
ijtc-204	147	27	1	1	X
ijtc-204	147	28	)	)	PUNCT
ijtc-204	147	29	make	make	VERB
ijtc-204	147	30	repeated	repeat	VERB
ijtc-204	147	31	purchases	purchase	NOUN
ijtc-204	147	32	regularly	regularly	ADV
ijtc-204	147	33	.	.	PUNCT
ijtc-204	148	1	customers	customer	NOUN
ijtc-204	148	2	who	who	PRON
ijtc-204	148	3	are	be	AUX
ijtc-204	148	4	loyal	loyal	ADJ
ijtc-204	148	5	to	to	ADP
ijtc-204	148	6	the	the	DET
ijtc-204	148	7	products	product	NOUN
ijtc-204	148	8	or	or	CCONJ
ijtc-204	148	9	services	service	NOUN
ijtc-204	148	10	they	they	PRON
ijtc-204	148	11	buy	buy	VERB
ijtc-204	148	12	will	will	AUX
ijtc-204	148	13	repeat	repeat	VERB
ijtc-204	148	14	these	these	DET
ijtc-204	148	15	purchases	purchase	NOUN
ijtc-204	148	16	more	more	ADV
ijtc-204	148	17	than	than	ADP
ijtc-204	148	18	twice	twice	ADV
ijtc-204	148	19	at	at	ADP
ijtc-204	148	20	the	the	DET
ijtc-204	148	21	same	same	ADJ
ijtc-204	148	22	company	company	NOUN
ijtc-204	148	23	regularly	regularly	ADV
ijtc-204	148	24	;	;	PUNCT
ijtc-204	148	25	(	(	PUNCT
ijtc-204	148	26	2	2	X
ijtc-204	148	27	)	)	PUNCT
ijtc-204	148	28	buying	buying	NOUN
ijtc-204	148	29	interline	interline	NOUN
ijtc-204	148	30	products	product	NOUN
ijtc-204	148	31	and	and	CCONJ
ijtc-204	148	32	services	service	NOUN
ijtc-204	148	33	.	.	PUNCT
ijtc-204	149	1	furthermore	furthermore	ADV
ijtc-204	149	2	,	,	PUNCT
ijtc-204	149	3	these	these	DET
ijtc-204	149	4	loyal	loyal	ADJ
ijtc-204	149	5	customers	customer	NOUN
ijtc-204	149	6	will	will	AUX
ijtc-204	149	7	expand	expand	VERB
ijtc-204	149	8	their	their	PRON
ijtc-204	149	9	loyalty	loyalty	NOUN
ijtc-204	149	10	to	to	ADP
ijtc-204	149	11	other	other	ADJ
ijtc-204	149	12	products	product	NOUN
ijtc-204	149	13	or	or	CCONJ
ijtc-204	149	14	services	service	NOUN
ijtc-204	149	15	made	make	VERB
ijtc-204	149	16	by	by	ADP
ijtc-204	149	17	the	the	DET
ijtc-204	149	18	same	same	ADJ
ijtc-204	149	19	manufacturer	manufacturer	NOUN
ijtc-204	149	20	.	.	PUNCT
ijtc-204	150	1	in	in	ADP
ijtc-204	150	2	the	the	DET
ijtc-204	150	3	end	end	NOUN
ijtc-204	150	4	,	,	PUNCT
ijtc-204	150	5	they	they	PRON
ijtc-204	150	6	are	be	AUX
ijtc-204	150	7	loyal	loyal	ADJ
ijtc-204	150	8	customers	customer	NOUN
ijtc-204	150	9	to	to	ADP
ijtc-204	150	10	the	the	DET
ijtc-204	150	11	company	company	NOUN
ijtc-204	150	12	forever	forever	ADV
ijtc-204	150	13	;	;	PUNCT
ijtc-204	150	14	(	(	PUNCT
ijtc-204	150	15	3	3	X
ijtc-204	150	16	)	)	PUNCT
ijtc-204	150	17	referring	refer	VERB
ijtc-204	150	18	to	to	ADP
ijtc-204	150	19	others	other	NOUN
ijtc-204	150	20	.	.	PUNCT
ijtc-204	151	1	loyal	loyal	ADJ
ijtc-204	151	2	customers	customer	NOUN
ijtc-204	151	3	will	will	AUX
ijtc-204	151	4	show	show	VERB
ijtc-204	151	5	an	an	DET
ijtc-204	151	6	attitude	attitude	NOUN
ijtc-204	151	7	of	of	ADP
ijtc-204	151	8	rejection	rejection	NOUN
ijtc-204	151	9	of	of	ADP
ijtc-204	151	10	other	other	ADJ
ijtc-204	151	11	products	product	NOUN
ijtc-204	151	12	or	or	CCONJ
ijtc-204	151	13	services	service	NOUN
ijtc-204	151	14	because	because	SCONJ
ijtc-204	151	15	they	they	PRON
ijtc-204	151	16	have	have	AUX
ijtc-204	151	17	trusted	trust	VERB
ijtc-204	151	18	and	and	CCONJ
ijtc-204	151	19	feel	feel	VERB
ijtc-204	151	20	part	part	NOUN
ijtc-204	151	21	of	of	ADP
ijtc-204	151	22	the	the	DET
ijtc-204	151	23	company	company	NOUN
ijtc-204	151	24	;	;	PUNCT
ijtc-204	151	25	and	and	CCONJ
ijtc-204	151	26	(	(	PUNCT
ijtc-204	151	27	4	4	X
ijtc-204	151	28	)	)	PUNCT
ijtc-204	151	29	shows	show	VERB
ijtc-204	151	30	immunity	immunity	NOUN
ijtc-204	151	31	to	to	PART
ijtc-204	151	32	pull	pull	VERB
ijtc-204	151	33	from	from	ADP
ijtc-204	151	34	competitors	competitor	NOUN
ijtc-204	151	35	.	.	PUNCT
ijtc-204	152	1	loyal	loyal	ADJ
ijtc-204	152	2	customers	customer	NOUN
ijtc-204	152	3	will	will	AUX
ijtc-204	152	4	not	not	PART
ijtc-204	152	5	be	be	AUX
ijtc-204	152	6	interested	interested	ADJ
ijtc-204	152	7	in	in	ADP
ijtc-204	152	8	promotions	promotion	NOUN
ijtc-204	152	9	or	or	CCONJ
ijtc-204	152	10	offers	offer	NOUN
ijtc-204	152	11	from	from	ADP
ijtc-204	152	12	other	other	ADJ
ijtc-204	152	13	companies	company	NOUN
ijtc-204	152	14	.	.	PUNCT
ijtc-204	153	1	the	the	DET
ijtc-204	153	2	effect	effect	NOUN
ijtc-204	153	3	of	of	ADP
ijtc-204	153	4	product	product	NOUN
ijtc-204	153	5	quality	quality	NOUN
ijtc-204	153	6	on	on	ADP
ijtc-204	153	7	customer	customer	NOUN
ijtc-204	153	8	satisfaction	satisfaction	NOUN
ijtc-204	153	9	implications	implication	NOUN
ijtc-204	153	10	on	on	ADP
ijtc-204	153	11	customer	customer	NOUN
ijtc-204	153	12	loyalty	loyalty	NOUN
ijtc-204	153	13	in	in	ADP
ijtc-204	153	14	the	the	DET
ijtc-204	153	15	era	era	NOUN
ijtc-204	153	16	covid-19	covid-19	PROPN
ijtc-204	153	17	syafarudin	syafarudin	VERB
ijtc-204	153	18	76	76	NUM
ijtc-204	153	19	|	|	ADV
ijtc-204	153	20	ilomata	ilomata	NOUN
ijtc-204	153	21	international	international	ADJ
ijtc-204	153	22	journal	journal	NOUN
ijtc-204	153	23	of	of	ADP
ijtc-204	153	24	tax	tax	PROPN
ijtc-204	153	25	&	&	CCONJ
ijtc-204	153	26	accounting	accounting	PROPN
ijtc-204	153	27	volume	volume	NOUN
ijtc-204	153	28	2	2	NUM
ijtc-204	153	29	issue	issue	NOUN
ijtc-204	153	30	1	1	NUM
ijtc-204	153	31	,	,	PUNCT
ijtc-204	153	32	january	january	PROPN
ijtc-204	153	33	2021	2021	NUM
ijtc-204	153	34	good	good	ADJ
ijtc-204	153	35	relationships	relationship	NOUN
ijtc-204	153	36	with	with	ADP
ijtc-204	153	37	customers	customer	NOUN
ijtc-204	153	38	are	be	AUX
ijtc-204	153	39	the	the	DET
ijtc-204	153	40	key	key	NOUN
ijtc-204	153	41	to	to	ADP
ijtc-204	153	42	winning	win	VERB
ijtc-204	153	43	the	the	DET
ijtc-204	153	44	competition	competition	NOUN
ijtc-204	153	45	and	and	CCONJ
ijtc-204	153	46	maintaining	maintain	VERB
ijtc-204	153	47	good	good	ADJ
ijtc-204	153	48	relationships	relationship	NOUN
ijtc-204	153	49	with	with	ADP
ijtc-204	153	50	customers	customer	NOUN
ijtc-204	153	51	because	because	SCONJ
ijtc-204	153	52	customers	customer	NOUN
ijtc-204	153	53	are	be	AUX
ijtc-204	153	54	the	the	DET
ijtc-204	153	55	parties	party	NOUN
ijtc-204	153	56	who	who	PRON
ijtc-204	153	57	directly	directly	ADV
ijtc-204	153	58	use	use	VERB
ijtc-204	153	59	the	the	DET
ijtc-204	153	60	products	product	NOUN
ijtc-204	153	61	offered	offer	VERB
ijtc-204	153	62	by	by	ADP
ijtc-204	153	63	the	the	DET
ijtc-204	153	64	company	company	NOUN
ijtc-204	153	65	(	(	PUNCT
ijtc-204	153	66	kotler	kotler	NOUN
ijtc-204	153	67	,	,	PUNCT
ijtc-204	153	68	2003	2003	NUM
ijtc-204	153	69	)	)	PUNCT
ijtc-204	153	70	.	.	PUNCT
ijtc-204	154	1	customer	customer	NOUN
ijtc-204	154	2	satisfaction	satisfaction	NOUN
ijtc-204	154	3	is	be	AUX
ijtc-204	154	4	the	the	DET
ijtc-204	154	5	result	result	NOUN
ijtc-204	154	6	that	that	SCONJ
ijtc-204	154	7	the	the	DET
ijtc-204	154	8	buyer	buyer	NOUN
ijtc-204	154	9	feels	feel	VERB
ijtc-204	154	10	of	of	ADP
ijtc-204	154	11	the	the	DET
ijtc-204	154	12	performance	performance	NOUN
ijtc-204	154	13	of	of	ADP
ijtc-204	154	14	companies	company	NOUN
ijtc-204	154	15	that	that	PRON
ijtc-204	154	16	meet	meet	VERB
ijtc-204	154	17	their	their	PRON
ijtc-204	154	18	expectations	expectation	NOUN
ijtc-204	154	19	for	for	ADP
ijtc-204	154	20	one	one	NUM
ijtc-204	154	21	important	important	ADJ
ijtc-204	154	22	step	step	NOUN
ijtc-204	154	23	is	be	AUX
ijtc-204	154	24	to	to	PART
ijtc-204	154	25	order	order	VERB
ijtc-204	154	26	make	make	VERB
ijtc-204	154	27	customers	customer	NOUN
ijtc-204	154	28	loyal	loyal	ADJ
ijtc-204	154	29	to	to	ADP
ijtc-204	154	30	the	the	DET
ijtc-204	154	31	products	product	NOUN
ijtc-204	154	32	offered	offer	VERB
ijtc-204	154	33	.	.	PUNCT
ijtc-204	155	1	in	in	ADP
ijtc-204	155	2	building	build	VERB
ijtc-204	155	3	product	product	NOUN
ijtc-204	155	4	loyalty	loyalty	NOUN
ijtc-204	155	5	,	,	PUNCT
ijtc-204	155	6	bank	bank	NOUN
ijtc-204	155	7	customers	customer	NOUN
ijtc-204	155	8	must	must	AUX
ijtc-204	155	9	provide	provide	VERB
ijtc-204	155	10	expectations	expectation	NOUN
ijtc-204	155	11	to	to	PART
ijtc-204	155	12	be	be	AUX
ijtc-204	155	13	fulfilled	fulfil	VERB
ijtc-204	155	14	and	and	CCONJ
ijtc-204	155	15	happy	happy	ADJ
ijtc-204	155	16	to	to	PART
ijtc-204	155	17	buy	buy	VERB
ijtc-204	155	18	more	more	ADJ
ijtc-204	155	19	customers	customer	NOUN
ijtc-204	155	20	,	,	PUNCT
ijtc-204	155	21	less	less	ADV
ijtc-204	155	22	sensitive	sensitive	ADJ
ijtc-204	155	23	to	to	ADP
ijtc-204	155	24	the	the	DET
ijtc-204	155	25	products	product	NOUN
ijtc-204	155	26	offered	offer	VERB
ijtc-204	155	27	and	and	CCONJ
ijtc-204	155	28	will	will	AUX
ijtc-204	155	29	provide	provide	VERB
ijtc-204	155	30	good	good	ADJ
ijtc-204	155	31	comments	comment	NOUN
ijtc-204	155	32	to	to	ADP
ijtc-204	155	33	the	the	DET
ijtc-204	155	34	bank	bank	NOUN
ijtc-204	155	35	(	(	PUNCT
ijtc-204	155	36	abdullah	abdullah	PROPN
ijtc-204	155	37	,	,	PUNCT
ijtc-204	155	38	2014	2014	NUM
ijtc-204	155	39	)	)	PUNCT
ijtc-204	155	40	.	.	PUNCT
ijtc-204	156	1	customers	customer	NOUN
ijtc-204	156	2	are	be	AUX
ijtc-204	156	3	very	very	ADV
ijtc-204	156	4	important	important	ADJ
ijtc-204	156	5	assets	asset	NOUN
ijtc-204	156	6	that	that	PRON
ijtc-204	156	7	must	must	AUX
ijtc-204	156	8	be	be	AUX
ijtc-204	156	9	maintained	maintain	VERB
ijtc-204	156	10	and	and	CCONJ
ijtc-204	156	11	maintained	maintain	VERB
ijtc-204	156	12	to	to	PART
ijtc-204	156	13	achieve	achieve	VERB
ijtc-204	156	14	the	the	DET
ijtc-204	156	15	success	success	NOUN
ijtc-204	156	16	of	of	ADP
ijtc-204	156	17	the	the	DET
ijtc-204	156	18	company	company	NOUN
ijtc-204	156	19	.	.	PUNCT
ijtc-204	157	1	therefore	therefore	ADV
ijtc-204	157	2	,	,	PUNCT
ijtc-204	157	3	whatever	whatever	PRON
ijtc-204	157	4	the	the	DET
ijtc-204	157	5	customer	customer	NOUN
ijtc-204	157	6	requests	request	VERB
ijtc-204	157	7	,	,	PUNCT
ijtc-204	157	8	how	how	SCONJ
ijtc-204	157	9	are	be	AUX
ijtc-204	157	10	the	the	DET
ijtc-204	157	11	attitudes	attitude	NOUN
ijtc-204	157	12	and	and	CCONJ
ijtc-204	157	13	behavior	behavior	NOUN
ijtc-204	157	14	of	of	ADP
ijtc-204	157	15	customers	customer	NOUN
ijtc-204	157	16	,	,	PUNCT
ijtc-204	157	17	serve	serve	VERB
ijtc-204	157	18	customers	customer	NOUN
ijtc-204	157	19	well	well	ADV
ijtc-204	157	20	,	,	PUNCT
ijtc-204	157	21	and	and	CCONJ
ijtc-204	157	22	always	always	ADV
ijtc-204	157	23	think	think	VERB
ijtc-204	157	24	positively	positively	ADV
ijtc-204	157	25	.	.	PUNCT
ijtc-204	158	1	improving	improve	VERB
ijtc-204	158	2	the	the	DET
ijtc-204	158	3	quality	quality	NOUN
ijtc-204	158	4	or	or	CCONJ
ijtc-204	158	5	service	service	NOUN
ijtc-204	158	6	standards	standard	NOUN
ijtc-204	158	7	is	be	AUX
ijtc-204	158	8	very	very	ADV
ijtc-204	158	9	important	important	ADJ
ijtc-204	158	10	for	for	ADP
ijtc-204	158	11	the	the	DET
ijtc-204	158	12	company	company	NOUN
ijtc-204	158	13	because	because	SCONJ
ijtc-204	158	14	it	it	PRON
ijtc-204	158	15	will	will	AUX
ijtc-204	158	16	have	have	VERB
ijtc-204	158	17	a	a	DET
ijtc-204	158	18	deep	deep	ADJ
ijtc-204	158	19	impact	impact	NOUN
ijtc-204	158	20	increase	increase	NOUN
ijtc-204	158	21	in	in	ADP
ijtc-204	158	22	the	the	DET
ijtc-204	158	23	company	company	NOUN
ijtc-204	158	24	's	's	PART
ijtc-204	158	25	operational	operational	ADJ
ijtc-204	158	26	efficiency	efficiency	NOUN
ijtc-204	158	27	,	,	PUNCT
ijtc-204	158	28	where	where	SCONJ
ijtc-204	158	29	the	the	DET
ijtc-204	158	30	increase	increase	NOUN
ijtc-204	158	31	occurred	occur	VERB
ijtc-204	158	32	in	in	ADP
ijtc-204	158	33	product	product	NOUN
ijtc-204	158	34	sales	sale	NOUN
ijtc-204	158	35	,	,	PUNCT
ijtc-204	158	36	increased	increase	VERB
ijtc-204	158	37	production	production	NOUN
ijtc-204	158	38	,	,	PUNCT
ijtc-204	158	39	and	and	CCONJ
ijtc-204	158	40	expanded	expand	VERB
ijtc-204	158	41	marketing	marketing	NOUN
ijtc-204	158	42	networks	network	NOUN
ijtc-204	158	43	.	.	PUNCT
ijtc-204	159	1	the	the	DET
ijtc-204	159	2	food	food	NOUN
ijtc-204	159	3	industry	industry	NOUN
ijtc-204	159	4	is	be	AUX
ijtc-204	159	5	an	an	DET
ijtc-204	159	6	industry	industry	NOUN
ijtc-204	159	7	the	the	DET
ijtc-204	159	8	most	most	ADV
ijtc-204	159	9	prospective	prospective	ADJ
ijtc-204	159	10	in	in	ADP
ijtc-204	159	11	indonesia	indonesia	PROPN
ijtc-204	159	12	,	,	PUNCT
ijtc-204	159	13	especially	especially	ADV
ijtc-204	159	14	in	in	ADP
ijtc-204	159	15	batam	batam	NOUN
ijtc-204	159	16	because	because	SCONJ
ijtc-204	159	17	of	of	ADP
ijtc-204	159	18	the	the	DET
ijtc-204	159	19	main	main	ADJ
ijtc-204	159	20	characteristics	characteristic	NOUN
ijtc-204	159	21	that	that	PRON
ijtc-204	159	22	are	be	AUX
ijtc-204	159	23	closely	closely	ADV
ijtc-204	159	24	related	relate	VERB
ijtc-204	159	25	to	to	ADP
ijtc-204	159	26	daily	daily	ADJ
ijtc-204	159	27	needs	need	NOUN
ijtc-204	159	28	.	.	PUNCT
ijtc-204	160	1	this	this	PRON
ijtc-204	160	2	makes	make	VERB
ijtc-204	160	3	the	the	DET
ijtc-204	160	4	food	food	NOUN
ijtc-204	160	5	industry	industry	NOUN
ijtc-204	160	6	one	one	NUM
ijtc-204	160	7	of	of	ADP
ijtc-204	160	8	the	the	DET
ijtc-204	160	9	most	most	ADV
ijtc-204	160	10	thriving	thriving	ADJ
ijtc-204	160	11	businesses	business	NOUN
ijtc-204	160	12	.	.	PUNCT
ijtc-204	161	1	the	the	DET
ijtc-204	161	2	rapid	rapid	ADJ
ijtc-204	161	3	pace	pace	NOUN
ijtc-204	161	4	of	of	ADP
ijtc-204	161	5	the	the	DET
ijtc-204	161	6	food	food	NOUN
ijtc-204	161	7	industry	industry	NOUN
ijtc-204	161	8	continues	continue	VERB
ijtc-204	161	9	to	to	PART
ijtc-204	161	10	excite	excite	VERB
ijtc-204	161	11	entrepreneurs	entrepreneur	NOUN
ijtc-204	161	12	to	to	PART
ijtc-204	161	13	work	work	VERB
ijtc-204	161	14	on	on	ADP
ijtc-204	161	15	the	the	DET
ijtc-204	161	16	food	food	NOUN
ijtc-204	161	17	business	business	NOUN
ijtc-204	161	18	(	(	PUNCT
ijtc-204	161	19	daud	daud	PROPN
ijtc-204	161	20	,	,	PUNCT
ijtc-204	161	21	denny	denny	PROPN
ijtc-204	161	22	2012	2012	NUM
ijtc-204	161	23	:	:	PUNCT
ijtc-204	161	24	kotler	kotler	PROPN
ijtc-204	161	25	,	,	PUNCT
ijtc-204	161	26	&	&	CCONJ
ijtc-204	161	27	kevin	kevin	PROPN
ijtc-204	161	28	keller	keller	PROPN
ijtc-204	161	29	,	,	PUNCT
ijtc-204	161	30	2009	2009	NUM
ijtc-204	161	31	:	:	PUNCT
ijtc-204	161	32	eirlangga	eirlangga	PROPN
ijtc-204	161	33	,	,	PUNCT
ijtc-204	161	34	et	et	PROPN
ijtc-204	161	35	,	,	PUNCT
ijtc-204	161	36	al	al	PROPN
ijtc-204	161	37	,	,	PUNCT
ijtc-204	161	38	2015	2015	NUM
ijtc-204	161	39	:	:	PUNCT
ijtc-204	161	40	lupiyoadi	lupiyoadi	NOUN
ijtc-204	161	41	rambat	rambat	NOUN
ijtc-204	161	42	.	.	PUNCT
ijtc-204	162	1	2001	2001	NUM
ijtc-204	162	2	:	:	PUNCT
ijtc-204	163	1	hertati	hertati	NOUN
ijtc-204	163	2	,	,	PUNCT
ijtc-204	163	3	2015	2015	NUM
ijtc-204	163	4	:	:	PUNCT
ijtc-204	163	5	kondoy	kondoy	NOUN
ijtc-204	163	6	,	,	PUNCT
ijtc-204	163	7	et	et	PROPN
ijtc-204	163	8	,	,	PUNCT
ijtc-204	163	9	al	al	PROPN
ijtc-204	163	10	,	,	PUNCT
ijtc-204	163	11	2016	2016	NUM
ijtc-204	163	12	:	:	PUNCT
ijtc-204	163	13	kotler	kotler	NOUN
ijtc-204	163	14	,	,	PUNCT
ijtc-204	163	15	p.	p.	PROPN
ijtc-204	163	16	,	,	PUNCT
ijtc-204	163	17	&	&	CCONJ
ijtc-204	163	18	armstrong	armstrong	PROPN
ijtc-204	163	19	,	,	PUNCT
ijtc-204	163	20	2014	2014	NUM
ijtc-204	163	21	)	)	PUNCT
ijtc-204	163	22	.	.	PUNCT
ijtc-204	164	1	methods	method	NOUN
ijtc-204	164	2	the	the	DET
ijtc-204	164	3	sample	sample	NOUN
ijtc-204	164	4	(	(	PUNCT
ijtc-204	164	5	sample	sample	NOUN
ijtc-204	164	6	)	)	PUNCT
ijtc-204	164	7	is	be	AUX
ijtc-204	164	8	a	a	DET
ijtc-204	164	9	part	part	NOUN
ijtc-204	164	10	of	of	ADP
ijtc-204	164	11	the	the	DET
ijtc-204	164	12	population	population	NOUN
ijtc-204	164	13	consisting	consist	VERB
ijtc-204	164	14	of	of	ADP
ijtc-204	164	15	many	many	ADJ
ijtc-204	164	16	members	member	NOUN
ijtc-204	164	17	who	who	PRON
ijtc-204	164	18	are	be	AUX
ijtc-204	164	19	selected	select	VERB
ijtc-204	164	20	from	from	ADP
ijtc-204	164	21	the	the	DET
ijtc-204	164	22	population	population	NOUN
ijtc-204	164	23	,	,	PUNCT
ijtc-204	164	24	wherein	wherein	SCONJ
ijtc-204	164	25	this	this	DET
ijtc-204	164	26	research	research	NOUN
ijtc-204	164	27	,	,	PUNCT
ijtc-204	164	28	who	who	PRON
ijtc-204	164	29	will	will	AUX
ijtc-204	164	30	be	be	AUX
ijtc-204	164	31	sampled	sample	VERB
ijtc-204	164	32	is	be	AUX
ijtc-204	164	33	141	141	NUM
ijtc-204	164	34	(	(	PUNCT
ijtc-204	164	35	one	one	NUM
ijtc-204	164	36	hundred	hundred	NUM
ijtc-204	164	37	and	and	CCONJ
ijtc-204	164	38	forty	forty	NUM
ijtc-204	164	39	-	-	PUNCT
ijtc-204	164	40	one	one	NUM
ijtc-204	164	41	)	)	PUNCT
ijtc-204	164	42	apheresis	apheresis	NOUN
ijtc-204	164	43	machine	machine	NOUN
ijtc-204	164	44	users	user	NOUN
ijtc-204	164	45	/	/	SYM
ijtc-204	164	46	respondents	respondent	NOUN
ijtc-204	164	47	.	.	PUNCT
ijtc-204	165	1	this	this	DET
ijtc-204	165	2	study	study	NOUN
ijtc-204	165	3	uses	use	VERB
ijtc-204	165	4	the	the	DET
ijtc-204	165	5	slovin	slovin	NOUN
ijtc-204	165	6	formula	formula	NOUN
ijtc-204	165	7	because	because	SCONJ
ijtc-204	165	8	,	,	PUNCT
ijtc-204	165	9	in	in	ADP
ijtc-204	165	10	sampling	sample	VERB
ijtc-204	165	11	,	,	PUNCT
ijtc-204	165	12	the	the	DET
ijtc-204	165	13	amount	amount	NOUN
ijtc-204	165	14	must	must	AUX
ijtc-204	165	15	be	be	AUX
ijtc-204	165	16	representative	representative	ADJ
ijtc-204	165	17	so	so	SCONJ
ijtc-204	165	18	that	that	SCONJ
ijtc-204	165	19	the	the	DET
ijtc-204	165	20	research	research	NOUN
ijtc-204	165	21	results	result	NOUN
ijtc-204	165	22	can	can	AUX
ijtc-204	165	23	be	be	AUX
ijtc-204	165	24	generalized	generalize	VERB
ijtc-204	165	25	and	and	CCONJ
ijtc-204	165	26	the	the	DET
ijtc-204	165	27	calculation	calculation	NOUN
ijtc-204	165	28	does	do	AUX
ijtc-204	165	29	not	not	PART
ijtc-204	165	30	require	require	VERB
ijtc-204	165	31	a	a	DET
ijtc-204	165	32	sample	sample	NOUN
ijtc-204	165	33	size	size	NOUN
ijtc-204	165	34	table	table	NOUN
ijtc-204	165	35	but	but	CCONJ
ijtc-204	165	36	can	can	AUX
ijtc-204	165	37	be	be	AUX
ijtc-204	165	38	done	do	VERB
ijtc-204	165	39	with	with	ADP
ijtc-204	165	40	simple	simple	ADJ
ijtc-204	165	41	formulas	formula	NOUN
ijtc-204	165	42	and	and	CCONJ
ijtc-204	165	43	calculations	calculation	NOUN
ijtc-204	165	44	.	.	PUNCT
ijtc-204	166	1	the	the	DET
ijtc-204	166	2	slovin	slovin	NOUN
ijtc-204	166	3	formula	formula	NOUN
ijtc-204	166	4	for	for	ADP
ijtc-204	166	5	determining	determine	VERB
ijtc-204	166	6	the	the	DET
ijtc-204	166	7	sample	sample	NOUN
ijtc-204	166	8	is	be	AUX
ijtc-204	166	9	as	as	SCONJ
ijtc-204	166	10	follows	follow	VERB
ijtc-204	166	11	:	:	PUNCT
ijtc-204	166	12	(	(	PUNCT
ijtc-204	166	13	arikunto	arikunto	ADP
ijtc-204	166	14	,	,	PUNCT
ijtc-204	166	15	suharsimi	suharsimi	PROPN
ijtc-204	166	16	,	,	PUNCT
ijtc-204	166	17	2008	2008	NUM
ijtc-204	166	18	:	:	PUNCT
ijtc-204	166	19	ghozali	ghozali	VERB
ijtc-204	166	20	,	,	PUNCT
ijtc-204	166	21	2014	2014	NUM
ijtc-204	166	22	:	:	PUNCT
ijtc-204	167	1	nazir	nazir	PROPN
ijtc-204	167	2	,	,	PUNCT
ijtc-204	167	3	2019	2019	NUM
ijtc-204	167	4	:	:	PUNCT
ijtc-204	167	5	sugiyono	sugiyono	NOUN
ijtc-204	167	6	,	,	PUNCT
ijtc-204	167	7	2015	2015	NUM
ijtc-204	167	8	:	:	PUNCT
ijtc-204	167	9	supranto	supranto	NOUN
ijtc-204	167	10	,	,	PUNCT
ijtc-204	167	11	2010	2010	NUM
ijtc-204	167	12	:	:	PUNCT
ijtc-204	167	13	uyanto	uyanto	ADP
ijtc-204	167	14	,	,	PUNCT
ijtc-204	167	15	2016	2016	NUM
ijtc-204	167	16	)	)	PUNCT
ijtc-204	167	17	.	.	PUNCT
ijtc-204	168	1	information	information	NOUN
ijtc-204	168	2	:	:	PUNCT
ijtc-204	168	3	n	n	NOUN
ijtc-204	168	4	=	=	SYM
ijtc-204	168	5	sample	sample	NOUN
ijtc-204	168	6	size	size	NOUN
ijtc-204	168	7	/	/	SYM
ijtc-204	168	8	number	number	NOUN
ijtc-204	168	9	of	of	ADP
ijtc-204	168	10	respondents	respondent	NOUN
ijtc-204	168	11	n	n	NOUN
ijtc-204	168	12	=	=	NOUN
ijtc-204	168	13	population	population	NOUN
ijtc-204	168	14	size	size	NOUN
ijtc-204	168	15	e	e	NOUN
ijtc-204	169	1	=	=	NOUN
ijtc-204	169	2	tolerable	tolerable	ADJ
ijtc-204	169	3	percentage	percentage	NOUN
ijtc-204	169	4	of	of	ADP
ijtc-204	169	5	allowance	allowance	NOUN
ijtc-204	169	6	for	for	ADP
ijtc-204	169	7	accuracy	accuracy	NOUN
ijtc-204	169	8	of	of	ADP
ijtc-204	169	9	sampling	sample	VERB
ijtc-204	169	10	error	error	NOUN
ijtc-204	169	11	;	;	PUNCT
ijtc-204	169	12	e	e	X
ijtc-204	169	13	=	=	SYM
ijtc-204	169	14	0.1	0.1	NUM
ijtc-204	169	15	.	.	PUNCT
ijtc-204	170	1	in	in	ADP
ijtc-204	170	2	the	the	DET
ijtc-204	170	3	slovin	slovin	NOUN
ijtc-204	170	4	formula	formula	NOUN
ijtc-204	170	5	with	with	ADP
ijtc-204	170	6	the	the	DET
ijtc-204	170	7	provisions	provision	NOUN
ijtc-204	170	8	as	as	ADP
ijtc-204	170	9	value	value	NOUN
ijtc-204	170	10	e	e	NOUN
ijtc-204	170	11	=	=	NOUN
ijtc-204	170	12	0.05	0.05	NUM
ijtc-204	170	13	(	(	PUNCT
ijtc-204	170	14	5	5	NUM
ijtc-204	170	15	%	%	NOUN
ijtc-204	170	16	)	)	PUNCT
ijtc-204	170	17	for	for	ADP
ijtc-204	170	18	a	a	DET
ijtc-204	170	19	large	large	ADJ
ijtc-204	170	20	population	population	NOUN
ijtc-204	170	21	.	.	PUNCT
ijtc-204	171	1	the	the	DET
ijtc-204	171	2	value	value	NOUN
ijtc-204	171	3	of	of	ADP
ijtc-204	171	4	e	e	NOUN
ijtc-204	171	5	=	=	SYM
ijtc-204	171	6	0.1	0.1	NUM
ijtc-204	171	7	(	(	PUNCT
ijtc-204	171	8	10	10	NUM
ijtc-204	171	9	%	%	NOUN
ijtc-204	171	10	)	)	PUNCT
ijtc-204	171	11	for	for	ADP
ijtc-204	171	12	a	a	DET
ijtc-204	171	13	small	small	ADJ
ijtc-204	171	14	population	population	NOUN
ijtc-204	171	15	.	.	PUNCT
ijtc-204	172	1	the	the	DET
ijtc-204	172	2	sample	sample	NOUN
ijtc-204	172	3	range	range	NOUN
ijtc-204	172	4	that	that	PRON
ijtc-204	172	5	can	can	AUX
ijtc-204	172	6	be	be	AUX
ijtc-204	172	7	drawn	draw	VERB
ijtc-204	172	8	from	from	ADP
ijtc-204	172	9	the	the	DET
ijtc-204	172	10	slovin	slovin	NOUN
ijtc-204	172	11	technique	technique	NOUN
ijtc-204	172	12	is	be	AUX
ijtc-204	172	13	between	between	ADP
ijtc-204	172	14	5	5	NUM
ijtc-204	172	15	%	%	NOUN
ijtc-204	172	16	of	of	ADP
ijtc-204	172	17	the	the	DET
ijtc-204	172	18	study	study	NOUN
ijtc-204	172	19	population	population	NOUN
ijtc-204	172	20	.	.	PUNCT
ijtc-204	173	1	the	the	DET
ijtc-204	173	2	total	total	ADJ
ijtc-204	173	3	population	population	NOUN
ijtc-204	173	4	in	in	ADP
ijtc-204	173	5	this	this	DET
ijtc-204	173	6	study	study	NOUN
ijtc-204	173	7	was	be	AUX
ijtc-204	173	8	150	150	NUM
ijtc-204	173	9	people	people	NOUN
ijtc-204	173	10	,	,	PUNCT
ijtc-204	173	11	so	so	CCONJ
ijtc-204	173	12	the	the	DET
ijtc-204	173	13	number	number	NOUN
ijtc-204	173	14	of	of	ADP
ijtc-204	173	15	respondents	respondent	NOUN
ijtc-204	173	16	used	use	VERB
ijtc-204	173	17	was	be	AUX
ijtc-204	173	18	100	100	NUM
ijtc-204	173	19	respondents	respondent	NOUN
ijtc-204	173	20	so	so	SCONJ
ijtc-204	173	21	that	that	SCONJ
ijtc-204	173	22	the	the	DET
ijtc-204	173	23	leeway	leeway	NOUN
ijtc-204	173	24	percentage	percentage	NOUN
ijtc-204	173	25	used	use	VERB
ijtc-204	173	26	was	be	AUX
ijtc-204	173	27	5	5	NUM
ijtc-204	173	28	%	%	NOUN
ijtc-204	173	29	and	and	CCONJ
ijtc-204	173	30	the	the	DET
ijtc-204	173	31	calculation	calculation	NOUN
ijtc-204	173	32	results	result	NOUN
ijtc-204	173	33	could	could	AUX
ijtc-204	173	34	be	be	AUX
ijtc-204	173	35	rounded	round	VERB
ijtc-204	173	36	up	up	ADP
ijtc-204	173	37	to	to	PART
ijtc-204	173	38	achieve	achieve	VERB
ijtc-204	173	39	conformity	conformity	NOUN
ijtc-204	173	40	.	.	PUNCT
ijtc-204	174	1	the	the	DET
ijtc-204	174	2	following	follow	VERB
ijtc-204	174	3	is	be	AUX
ijtc-204	174	4	a	a	DET
ijtc-204	174	5	picture	picture	NOUN
ijtc-204	174	6	of	of	ADP
ijtc-204	174	7	the	the	DET
ijtc-204	174	8	research	research	NOUN
ijtc-204	174	9	framework	framework	NOUN
ijtc-204	174	10	:	:	PUNCT
ijtc-204	174	11	product	product	NOUN
ijtc-204	174	12	quality	quality	NOUN
ijtc-204	174	13	customer	customer	NOUN
ijtc-204	174	14	satisfaction	satisfaction	NOUN
ijtc-204	174	15	customer	customer	NOUN
ijtc-204	174	16	loyalty	loyalty	NOUN
ijtc-204	174	17	the	the	DET
ijtc-204	174	18	effect	effect	NOUN
ijtc-204	174	19	of	of	ADP
ijtc-204	174	20	product	product	NOUN
ijtc-204	174	21	quality	quality	NOUN
ijtc-204	174	22	on	on	ADP
ijtc-204	174	23	customer	customer	NOUN
ijtc-204	174	24	satisfaction	satisfaction	NOUN
ijtc-204	174	25	implications	implication	NOUN
ijtc-204	174	26	on	on	ADP
ijtc-204	174	27	customer	customer	NOUN
ijtc-204	174	28	loyalty	loyalty	NOUN
ijtc-204	174	29	in	in	ADP
ijtc-204	174	30	the	the	DET
ijtc-204	174	31	era	era	NOUN
ijtc-204	174	32	covid-19	covid-19	PROPN
ijtc-204	174	33	syafarudin	syafarudin	VERB
ijtc-204	174	34	77	77	NUM
ijtc-204	174	35	|	|	ADV
ijtc-204	174	36	ilomata	ilomata	PROPN
ijtc-204	174	37	international	international	ADJ
ijtc-204	174	38	journal	journal	NOUN
ijtc-204	174	39	of	of	ADP
ijtc-204	174	40	tax	tax	PROPN
ijtc-204	174	41	&	&	CCONJ
ijtc-204	174	42	accounting	accounting	PROPN
ijtc-204	174	43	volume	volume	NOUN
ijtc-204	174	44	2	2	NUM
ijtc-204	174	45	issue	issue	NOUN
ijtc-204	174	46	1	1	NUM
ijtc-204	174	47	,	,	PUNCT
ijtc-204	174	48	january	january	PROPN
ijtc-204	174	49	2021	2021	NUM
ijtc-204	174	50	results	result	NOUN
ijtc-204	174	51	and	and	CCONJ
ijtc-204	174	52	discussion	discussion	NOUN
ijtc-204	174	53	an	an	DET
ijtc-204	174	54	indicator	indicator	NOUN
ijtc-204	174	55	is	be	AUX
ijtc-204	174	56	said	say	VERB
ijtc-204	174	57	to	to	PART
ijtc-204	174	58	have	have	VERB
ijtc-204	174	59	good	good	ADJ
ijtc-204	174	60	validity	validity	NOUN
ijtc-204	174	61	if	if	SCONJ
ijtc-204	174	62	it	it	PRON
ijtc-204	174	63	has	have	VERB
ijtc-204	174	64	a	a	DET
ijtc-204	174	65	loading	loading	NOUN
ijtc-204	174	66	factor	factor	NOUN
ijtc-204	174	67	value	value	NOUN
ijtc-204	174	68	greater	great	ADJ
ijtc-204	174	69	than	than	ADP
ijtc-204	174	70	0.70	0.70	NUM
ijtc-204	174	71	.	.	PUNCT
ijtc-204	175	1	while	while	SCONJ
ijtc-204	175	2	the	the	DET
ijtc-204	175	3	loading	loading	NOUN
ijtc-204	175	4	factor	factor	NOUN
ijtc-204	175	5	of	of	ADP
ijtc-204	175	6	0.50	0.50	NUM
ijtc-204	175	7	to	to	ADP
ijtc-204	175	8	0.60	0.60	NUM
ijtc-204	175	9	can	can	AUX
ijtc-204	175	10	still	still	ADV
ijtc-204	175	11	be	be	AUX
ijtc-204	175	12	maintained	maintain	VERB
ijtc-204	175	13	for	for	ADP
ijtc-204	175	14	models	model	NOUN
ijtc-204	175	15	that	that	PRON
ijtc-204	175	16	are	be	AUX
ijtc-204	175	17	still	still	ADV
ijtc-204	175	18	in	in	ADP
ijtc-204	175	19	the	the	DET
ijtc-204	175	20	development	development	NOUN
ijtc-204	175	21	stage	stage	NOUN
ijtc-204	175	22	.	.	PUNCT
ijtc-204	176	1	table	table	NOUN
ijtc-204	176	2	1	1	NUM
ijtc-204	176	3	.	.	PUNCT
ijtc-204	177	1	the	the	DET
ijtc-204	177	2	outer	outer	ADJ
ijtc-204	177	3	model	model	NOUN
ijtc-204	177	4	evaluation	evaluation	NOUN
ijtc-204	177	5	loading	loading	NOUN
ijtc-204	177	6	factor	factor	NOUN
ijtc-204	177	7	values	value	NOUN
ijtc-204	177	8	diagram	diagram	PROPN
ijtc-204	177	9	dimension	dimension	NOUN
ijtc-204	177	10	indicator	indicator	NOUN
ijtc-204	177	11	product	product	NOUN
ijtc-204	177	12	quality	quality	NOUN
ijtc-204	177	13	customer	customer	NOUN
ijtc-204	177	14	satisfaction	satisfaction	NOUN
ijtc-204	177	15	customer	customer	NOUN
ijtc-204	177	16	loyalty	loyalty	NOUN
ijtc-204	177	17	reliability	reliability	NOUN
ijtc-204	177	18	x1	x1	NOUN
ijtc-204	177	19	0,803	0,803	NUM
ijtc-204	177	20	0,807	0,807	NUM
ijtc-204	177	21	0,827	0,827	NUM
ijtc-204	178	1	x2	x2	ADJ
ijtc-204	178	2	responsiveness	responsiveness	NOUN
ijtc-204	178	3	x3	x3	VERB
ijtc-204	178	4	0,803	0,803	NUM
ijtc-204	178	5	0,807	0,807	NUM
ijtc-204	178	6	0,827	0,827	NUM
ijtc-204	178	7	x4	x4	PROPN
ijtc-204	178	8	assurance	assurance	NOUN
ijtc-204	178	9	,	,	PUNCT
ijtc-204	178	10	x5	x5	NOUN
ijtc-204	178	11	0,803	0,803	NUM
ijtc-204	178	12	0,807	0,807	NUM
ijtc-204	178	13	0,827	0,827	NUM
ijtc-204	178	14	x6	x6	PROPN
ijtc-204	178	15	empathy	empathy	NOUN
ijtc-204	178	16	x7	x7	NOUN
ijtc-204	178	17	0,803	0,803	NUM
ijtc-204	178	18	0,807	0,807	NUM
ijtc-204	178	19	0,827	0,827	NUM
ijtc-204	178	20	x8	x8	NOUN
ijtc-204	178	21	quality	quality	NOUN
ijtc-204	178	22	of	of	ADP
ijtc-204	178	23	products	product	NOUN
ijtc-204	178	24	or	or	CCONJ
ijtc-204	178	25	services	service	NOUN
ijtc-204	178	26	x9	x9	NOUN
ijtc-204	178	27	0,803	0,803	NUM
ijtc-204	178	28	0,807	0,807	NUM
ijtc-204	178	29	0,827	0,827	NUM
ijtc-204	178	30	x10	x10	DET
ijtc-204	178	31	quality	quality	NOUN
ijtc-204	178	32	customer	customer	NOUN
ijtc-204	178	33	service	service	NOUN
ijtc-204	178	34	x11	x11	NOUN
ijtc-204	178	35	0,803	0,803	NUM
ijtc-204	178	36	0,807	0,807	NUM
ijtc-204	178	37	0,827	0,827	NUM
ijtc-204	178	38	x12	x12	NUM
ijtc-204	178	39	price	price	NOUN
ijtc-204	178	40	x13	x13	NOUN
ijtc-204	178	41	0,803	0,803	NUM
ijtc-204	178	42	0,807	0,807	NUM
ijtc-204	178	43	0,827	0,827	NUM
ijtc-204	178	44	x14	x14	PROPN
ijtc-204	178	45	easy	easy	ADJ
ijtc-204	178	46	accessibility	accessibility	NOUN
ijtc-204	178	47	x15	x15	NUM
ijtc-204	178	48	0,803	0,803	NUM
ijtc-204	178	49	0,807	0,807	NUM
ijtc-204	178	50	0,827	0,827	NUM
ijtc-204	178	51	x16	x16	NOUN
ijtc-204	178	52	make	make	VERB
ijtc-204	178	53	repeated	repeat	VERB
ijtc-204	178	54	purchases	purchase	NOUN
ijtc-204	178	55	on	on	ADP
ijtc-204	178	56	a	a	DET
ijtc-204	178	57	regular	regular	ADJ
ijtc-204	178	58	basis	basis	NOUN
ijtc-204	178	59	x17	x17	NOUN
ijtc-204	178	60	0,803	0,803	NUM
ijtc-204	178	61	0,807	0,807	NUM
ijtc-204	178	62	0,827	0,827	NUM
ijtc-204	178	63	x18	x18	NOUN
ijtc-204	178	64	buy	buy	VERB
ijtc-204	178	65	cross	cross	ADJ
ijtc-204	178	66	-	-	ADJ
ijtc-204	178	67	line	line	ADJ
ijtc-204	178	68	products	product	NOUN
ijtc-204	178	69	and	and	CCONJ
ijtc-204	178	70	services	service	NOUN
ijtc-204	178	71	x19	x19	VERB
ijtc-204	178	72	0,803	0,803	NUM
ijtc-204	178	73	0,807	0,807	NUM
ijtc-204	178	74	0,827	0,827	NUM
ijtc-204	178	75	x20	x20	NUM
ijtc-204	178	76	referring	refer	VERB
ijtc-204	178	77	to	to	ADP
ijtc-204	178	78	others	other	NOUN
ijtc-204	178	79	x21	x21	NUM
ijtc-204	178	80	0,803	0,803	NUM
ijtc-204	178	81	0,807	0,807	NUM
ijtc-204	178	82	0,827	0,827	NUM
ijtc-204	178	83	x22	x22	NOUN
ijtc-204	178	84	shows	show	VERB
ijtc-204	178	85	immunity	immunity	NOUN
ijtc-204	178	86	to	to	PART
ijtc-204	178	87	pull	pull	VERB
ijtc-204	178	88	from	from	ADP
ijtc-204	178	89	competitors	competitor	NOUN
ijtc-204	178	90	x23	x23	NUM
ijtc-204	178	91	0,803	0,803	NUM
ijtc-204	178	92	0,807	0,807	NUM
ijtc-204	178	93	0,827	0,827	NUM
ijtc-204	178	94	x24	x24	PROPN
ijtc-204	178	95	source	source	NOUN
ijtc-204	178	96	:	:	PUNCT
ijtc-204	178	97	data	datum	NOUN
ijtc-204	178	98	processed	process	VERB
ijtc-204	178	99	results	result	NOUN
ijtc-204	178	100	,	,	PUNCT
ijtc-204	178	101	2020	2020	NUM
ijtc-204	178	102	table	table	NOUN
ijtc-204	178	103	2	2	NUM
ijtc-204	178	104	.	.	X
ijtc-204	178	105	value	value	NOUN
ijtc-204	178	106	of	of	ADP
ijtc-204	178	107	cronbach	cronbach	NOUN
ijtc-204	178	108	's	's	PART
ijtc-204	178	109	alpha	alpha	NOUN
ijtc-204	178	110	,	,	PUNCT
ijtc-204	178	111	composite	composite	ADJ
ijtc-204	178	112	reliability	reliability	NOUN
ijtc-204	178	113	,	,	PUNCT
ijtc-204	178	114	and	and	CCONJ
ijtc-204	178	115	average	average	ADJ
ijtc-204	178	116	variance	variance	NOUN
ijtc-204	178	117	extracted	extract	VERB
ijtc-204	178	118	(	(	PUNCT
ijtc-204	178	119	ave	ave	NOUN
ijtc-204	178	120	)	)	PUNCT
ijtc-204	178	121	variable	variable	PROPN
ijtc-204	178	122	cronbach	cronbach	PROPN
ijtc-204	178	123	’s	’s	PART
ijtc-204	178	124	alpha	alpha	PROPN
ijtc-204	178	125	square	square	PROPN
ijtc-204	178	126	root	root	NOUN
ijtc-204	178	127	of	of	ADP
ijtc-204	178	128	(	(	PUNCT
ijtc-204	178	129	ave	ave	NOUN
ijtc-204	178	130	)	)	PUNCT
ijtc-204	178	131	composite	composite	ADJ
ijtc-204	178	132	reliability	reliability	NOUN
ijtc-204	178	133	average	average	ADJ
ijtc-204	178	134	voidance	voidance	NOUN
ijtc-204	178	135	extracted	extract	VERB
ijtc-204	178	136	(	(	PUNCT
ijtc-204	178	137	ave	ave	NOUN
ijtc-204	178	138	)	)	PUNCT
ijtc-204	178	139	product	product	NOUN
ijtc-204	178	140	quality	quality	NOUN
ijtc-204	178	141	0,816	0,816	NUM
ijtc-204	178	142	0,826	0,826	NUM
ijtc-204	179	1	0,826	0,826	NUM
ijtc-204	180	1	0,846	0,846	NUM
ijtc-204	180	2	customer	customer	NOUN
ijtc-204	180	3	satisfaction	satisfaction	NOUN
ijtc-204	180	4	0,812	0,812	NUM
ijtc-204	180	5	0,856	0,856	NUM
ijtc-204	180	6	0,846	0,846	NUM
ijtc-204	180	7	0,866	0,866	NUM
ijtc-204	180	8	customer	customer	NOUN
ijtc-204	180	9	loyalty	loyalty	NOUN
ijtc-204	180	10	0,817	0,817	NUM
ijtc-204	180	11	0,876	0,876	NUM
ijtc-204	180	12	0,876	0,876	NUM
ijtc-204	180	13	0,876	0,876	NUM
ijtc-204	180	14	source	source	NOUN
ijtc-204	180	15	:	:	PUNCT
ijtc-204	180	16	data	datum	NOUN
ijtc-204	180	17	processed	process	VERB
ijtc-204	180	18	results	result	NOUN
ijtc-204	180	19	,	,	PUNCT
ijtc-204	180	20	2020	2020	NUM
ijtc-204	180	21	table	table	NOUN
ijtc-204	180	22	3	3	NUM
ijtc-204	180	23	.	.	NOUN
ijtc-204	180	24	value	value	NOUN
ijtc-204	180	25	path	path	NOUN
ijtc-204	180	26	coefficients	coefficient	NOUN
ijtc-204	180	27	dan	dan	PROPN
ijtc-204	180	28	nilai	nilai	PROPN
ijtc-204	180	29	r	r	PROPN
ijtc-204	180	30	square	square	PROPN
ijtc-204	180	31	parameter	parameter	NOUN
ijtc-204	180	32	original	original	ADJ
ijtc-204	180	33	sample	sample	NOUN
ijtc-204	180	34	(	(	PUNCT
ijtc-204	180	35	o	o	NOUN
ijtc-204	180	36	)	)	PUNCT
ijtc-204	180	37	sample	sample	NOUN
ijtc-204	180	38	mean	mean	NOUN
ijtc-204	180	39	(	(	PUNCT
ijtc-204	180	40	m	m	NOUN
ijtc-204	180	41	)	)	PUNCT
ijtc-204	180	42	standard	standard	ADJ
ijtc-204	180	43	deviation	deviation	NOUN
ijtc-204	180	44	(	(	PUNCT
ijtc-204	180	45	stdev	stdev	NOUN
ijtc-204	180	46	)	)	PUNCT
ijtc-204	180	47	t	t	PROPN
ijtc-204	180	48	statistics	statistic	NOUN
ijtc-204	180	49	(	(	PUNCT
ijtc-204	180	50	|o	|o	NOUN
ijtc-204	180	51	/	/	SYM
ijtc-204	180	52	sterr|	sterr|	NOUN
ijtc-204	180	53	)	)	PUNCT
ijtc-204	181	1	p	p	NOUN
ijtc-204	181	2	values	value	NOUN
ijtc-204	181	3	r	r	NOUN
ijtc-204	181	4	square	square	NOUN
ijtc-204	181	5	x	x	INTJ
ijtc-204	181	6	-	-	PUNCT
ijtc-204	181	7	>	>	X
ijtc-204	181	8	y	y	PROPN
ijtc-204	181	9	0,244	0,244	NUM
ijtc-204	181	10	0,243	0,243	NUM
ijtc-204	181	11	0,075	0,075	NUM
ijtc-204	182	1	2,746	2,746	NUM
ijtc-204	182	2	0,006	0,006	NUM
ijtc-204	182	3	0,844	0,844	NUM
ijtc-204	182	4	y	y	PROPN
ijtc-204	182	5	-	-	PUNCT
ijtc-204	182	6	>	>	X
ijtc-204	182	7	z	z	PROPN
ijtc-204	182	8	-0,031	-0,031	PROPN
ijtc-204	182	9	-0,023	-0,023	NOUN
ijtc-204	182	10	0,069	0,069	NUM
ijtc-204	182	11	0,303	0,303	NUM
ijtc-204	182	12	0,782	0,782	NUM
ijtc-204	182	13	source	source	NOUN
ijtc-204	182	14	:	:	PUNCT
ijtc-204	182	15	data	datum	NOUN
ijtc-204	182	16	processed	process	VERB
ijtc-204	182	17	results	result	NOUN
ijtc-204	182	18	,	,	PUNCT
ijtc-204	182	19	2020	2020	NUM
ijtc-204	182	20	the	the	DET
ijtc-204	182	21	effect	effect	NOUN
ijtc-204	182	22	of	of	ADP
ijtc-204	182	23	product	product	NOUN
ijtc-204	182	24	quality	quality	NOUN
ijtc-204	182	25	on	on	ADP
ijtc-204	182	26	customer	customer	NOUN
ijtc-204	182	27	satisfaction	satisfaction	NOUN
ijtc-204	182	28	implications	implication	NOUN
ijtc-204	182	29	on	on	ADP
ijtc-204	182	30	customer	customer	NOUN
ijtc-204	182	31	loyalty	loyalty	NOUN
ijtc-204	182	32	in	in	ADP
ijtc-204	182	33	the	the	DET
ijtc-204	182	34	era	era	NOUN
ijtc-204	182	35	covid-19	covid-19	PROPN
ijtc-204	182	36	syafarudin	syafarudin	VERB
ijtc-204	182	37	78	78	NUM
ijtc-204	182	38	|	|	ADV
ijtc-204	182	39	ilomata	ilomata	NOUN
ijtc-204	182	40	international	international	ADJ
ijtc-204	182	41	journal	journal	NOUN
ijtc-204	182	42	of	of	ADP
ijtc-204	182	43	tax	tax	PROPN
ijtc-204	182	44	&	&	CCONJ
ijtc-204	182	45	accounting	accounting	PROPN
ijtc-204	182	46	volume	volume	NOUN
ijtc-204	182	47	2	2	NUM
ijtc-204	182	48	issue	issue	NOUN
ijtc-204	182	49	1	1	NUM
ijtc-204	182	50	,	,	PUNCT
ijtc-204	182	51	january	january	PROPN
ijtc-204	182	52	2021	2021	NUM
ijtc-204	182	53	based	base	VERB
ijtc-204	182	54	on	on	ADP
ijtc-204	182	55	the	the	DET
ijtc-204	182	56	picture	picture	NOUN
ijtc-204	182	57	above	above	ADV
ijtc-204	182	58	,	,	PUNCT
ijtc-204	182	59	it	it	PRON
ijtc-204	182	60	appears	appear	VERB
ijtc-204	182	61	that	that	SCONJ
ijtc-204	182	62	all	all	DET
ijtc-204	182	63	loading	loading	NOUN
ijtc-204	182	64	factors	factor	NOUN
ijtc-204	182	65	have	have	VERB
ijtc-204	182	66	a	a	DET
ijtc-204	182	67	value	value	NOUN
ijtc-204	182	68	above	above	ADP
ijtc-204	182	69	0.50	0.50	NUM
ijtc-204	182	70	.	.	PUNCT
ijtc-204	183	1	thus	thus	ADV
ijtc-204	183	2	it	it	PRON
ijtc-204	183	3	can	can	AUX
ijtc-204	183	4	be	be	AUX
ijtc-204	183	5	concluded	conclude	VERB
ijtc-204	183	6	that	that	SCONJ
ijtc-204	183	7	the	the	DET
ijtc-204	183	8	construct	construct	NOUN
ijtc-204	183	9	has	have	VERB
ijtc-204	183	10	good	good	ADJ
ijtc-204	183	11	convergent	convergent	NOUN
ijtc-204	183	12	validity	validity	NOUN
ijtc-204	183	13	.	.	PUNCT
ijtc-204	184	1	the	the	DET
ijtc-204	184	2	value	value	NOUN
ijtc-204	184	3	of	of	ADP
ijtc-204	184	4	crossloadings	crossloading	NOUN
ijtc-204	184	5	presented	present	VERB
ijtc-204	184	6	in	in	ADP
ijtc-204	184	7	the	the	DET
ijtc-204	184	8	table	table	NOUN
ijtc-204	184	9	above	above	ADV
ijtc-204	184	10	also	also	ADV
ijtc-204	184	11	shows	show	VERB
ijtc-204	184	12	good	good	ADJ
ijtc-204	184	13	discriminant	discriminant	ADJ
ijtc-204	184	14	validity	validity	NOUN
ijtc-204	184	15	,	,	PUNCT
ijtc-204	184	16	where	where	SCONJ
ijtc-204	184	17	the	the	DET
ijtc-204	184	18	correlation	correlation	NOUN
ijtc-204	184	19	value	value	NOUN
ijtc-204	184	20	of	of	ADP
ijtc-204	184	21	the	the	DET
ijtc-204	184	22	indicator	indicator	NOUN
ijtc-204	184	23	with	with	ADP
ijtc-204	184	24	its	its	PRON
ijtc-204	184	25	construct	construct	NOUN
ijtc-204	184	26	is	be	AUX
ijtc-204	184	27	higher	high	ADJ
ijtc-204	184	28	than	than	ADP
ijtc-204	184	29	the	the	DET
ijtc-204	184	30	correlation	correlation	NOUN
ijtc-204	184	31	value	value	NOUN
ijtc-204	184	32	of	of	ADP
ijtc-204	184	33	the	the	DET
ijtc-204	184	34	indicator	indicator	NOUN
ijtc-204	184	35	with	with	ADP
ijtc-204	184	36	other	other	ADJ
ijtc-204	184	37	constructs	construct	NOUN
ijtc-204	184	38	.	.	PUNCT
ijtc-204	185	1	the	the	DET
ijtc-204	185	2	next	next	ADJ
ijtc-204	185	3	stage	stage	NOUN
ijtc-204	185	4	assesses	assess	VERB
ijtc-204	185	5	cronbach	cronbach	VERB
ijtc-204	185	6	's	's	PART
ijtc-204	185	7	alpha	alpha	NOUN
ijtc-204	185	8	,	,	PUNCT
ijtc-204	185	9	composite	composite	ADJ
ijtc-204	185	10	reliability	reliability	NOUN
ijtc-204	185	11	,	,	PUNCT
ijtc-204	185	12	and	and	CCONJ
ijtc-204	185	13	average	average	ADJ
ijtc-204	185	14	variance	variance	NOUN
ijtc-204	185	15	extracted	extract	VERB
ijtc-204	185	16	(	(	PUNCT
ijtc-204	185	17	ave	ave	NOUN
ijtc-204	185	18	)	)	PUNCT
ijtc-204	185	19	criteria	criterion	NOUN
ijtc-204	185	20	.	.	PUNCT
ijtc-204	186	1	each	each	DET
ijtc-204	186	2	construct	construct	NOUN
ijtc-204	186	3	is	be	AUX
ijtc-204	186	4	said	say	VERB
ijtc-204	186	5	to	to	PART
ijtc-204	186	6	be	be	AUX
ijtc-204	186	7	reliable	reliable	ADJ
ijtc-204	186	8	if	if	SCONJ
ijtc-204	186	9	it	it	PRON
ijtc-204	186	10	has	have	AUX
ijtc-204	186	11	cronbach	cronbach	VERB
ijtc-204	186	12	's	's	PART
ijtc-204	186	13	alpha	alpha	NOUN
ijtc-204	186	14	and	and	CCONJ
ijtc-204	186	15	composite	composite	ADJ
ijtc-204	186	16	reliability	reliability	NOUN
ijtc-204	186	17	that	that	PRON
ijtc-204	186	18	is	be	AUX
ijtc-204	186	19	greater	great	ADJ
ijtc-204	186	20	than	than	ADP
ijtc-204	186	21	0.70	0.70	NUM
ijtc-204	186	22	,	,	PUNCT
ijtc-204	186	23	while	while	SCONJ
ijtc-204	186	24	the	the	DET
ijtc-204	186	25	ave	ave	NOUN
ijtc-204	186	26	value	value	NOUN
ijtc-204	186	27	is	be	AUX
ijtc-204	186	28	expected	expect	VERB
ijtc-204	186	29	to	to	PART
ijtc-204	186	30	be	be	AUX
ijtc-204	186	31	greater	great	ADJ
ijtc-204	186	32	than	than	ADP
ijtc-204	186	33	0.50	0.50	NUM
ijtc-204	186	34	all	all	DET
ijtc-204	186	35	constructs	construct	NOUN
ijtc-204	186	36	have	have	AUX
ijtc-204	186	37	cronbach	cronbach	VERB
ijtc-204	186	38	's	's	PART
ijtc-204	186	39	alpha	alpha	NOUN
ijtc-204	186	40	and	and	CCONJ
ijtc-204	186	41	composite	composite	ADJ
ijtc-204	186	42	reliability	reliability	NOUN
ijtc-204	186	43	values	value	NOUN
ijtc-204	186	44	greater	great	ADJ
ijtc-204	186	45	than	than	ADP
ijtc-204	186	46	0.70	0.70	NUM
ijtc-204	186	47	.	.	PUNCT
ijtc-204	187	1	the	the	DET
ijtc-204	187	2	same	same	ADJ
ijtc-204	187	3	thing	thing	NOUN
ijtc-204	187	4	is	be	AUX
ijtc-204	187	5	seen	see	VERB
ijtc-204	187	6	in	in	ADP
ijtc-204	187	7	the	the	DET
ijtc-204	187	8	ave	ave	NOUN
ijtc-204	187	9	value	value	NOUN
ijtc-204	187	10	,	,	PUNCT
ijtc-204	187	11	all	all	DET
ijtc-204	187	12	constructs	construct	NOUN
ijtc-204	187	13	have	have	VERB
ijtc-204	187	14	ave	ave	NOUN
ijtc-204	187	15	values	value	NOUN
ijtc-204	187	16	that	that	PRON
ijtc-204	187	17	are	be	AUX
ijtc-204	187	18	greater	great	ADJ
ijtc-204	187	19	than	than	ADP
ijtc-204	187	20	0.50	0.50	NUM
ijtc-204	187	21	.	.	PUNCT
ijtc-204	188	1	thus	thus	ADV
ijtc-204	188	2	it	it	PRON
ijtc-204	188	3	can	can	AUX
ijtc-204	188	4	be	be	AUX
ijtc-204	188	5	concluded	conclude	VERB
ijtc-204	188	6	that	that	SCONJ
ijtc-204	188	7	all	all	DET
ijtc-204	188	8	exogenous	exogenous	ADJ
ijtc-204	188	9	and	and	CCONJ
ijtc-204	188	10	endogenous	endogenous	ADJ
ijtc-204	188	11	measurement	measurement	NOUN
ijtc-204	188	12	constructs	construct	NOUN
ijtc-204	188	13	are	be	AUX
ijtc-204	188	14	reliable	reliable	ADJ
ijtc-204	188	15	.	.	PUNCT
ijtc-204	189	1	inner	inner	ADJ
ijtc-204	189	2	model	model	NOUN
ijtc-204	189	3	evaluation	evaluation	NOUN
ijtc-204	189	4	is	be	AUX
ijtc-204	189	5	an	an	DET
ijtc-204	189	6	analysis	analysis	NOUN
ijtc-204	189	7	of	of	ADP
ijtc-204	189	8	the	the	DET
ijtc-204	189	9	results	result	NOUN
ijtc-204	189	10	of	of	ADP
ijtc-204	189	11	the	the	DET
ijtc-204	189	12	relationship	relationship	NOUN
ijtc-204	189	13	between	between	ADP
ijtc-204	189	14	constructs	construct	NOUN
ijtc-204	189	15	.	.	PUNCT
ijtc-204	190	1	the	the	DET
ijtc-204	190	2	relationship	relationship	NOUN
ijtc-204	190	3	between	between	ADP
ijtc-204	190	4	constructs	construct	NOUN
ijtc-204	190	5	can	can	AUX
ijtc-204	190	6	be	be	AUX
ijtc-204	190	7	said	say	VERB
ijtc-204	190	8	to	to	PART
ijtc-204	190	9	be	be	AUX
ijtc-204	190	10	significant	significant	ADJ
ijtc-204	190	11	if	if	SCONJ
ijtc-204	190	12	it	it	PRON
ijtc-204	190	13	has	have	VERB
ijtc-204	190	14	a	a	DET
ijtc-204	190	15	t	t	PROPN
ijtc-204	190	16	-	-	PUNCT
ijtc-204	190	17	statistics	statistic	NOUN
ijtc-204	190	18	value	value	NOUN
ijtc-204	190	19	greater	great	ADJ
ijtc-204	190	20	than	than	ADP
ijtc-204	190	21	1.96	1.96	NUM
ijtc-204	190	22	.	.	PUNCT
ijtc-204	191	1	it	it	PRON
ijtc-204	191	2	can	can	AUX
ijtc-204	191	3	be	be	AUX
ijtc-204	191	4	seen	see	VERB
ijtc-204	191	5	that	that	SCONJ
ijtc-204	191	6	the	the	DET
ijtc-204	191	7	service	service	NOUN
ijtc-204	191	8	quality	quality	NOUN
ijtc-204	191	9	variable	variable	NOUN
ijtc-204	191	10	contributes	contribute	VERB
ijtc-204	191	11	simultaneously	simultaneously	ADV
ijtc-204	191	12	to	to	ADP
ijtc-204	191	13	influencing	influence	VERB
ijtc-204	191	14	the	the	DET
ijtc-204	191	15	customer	customer	NOUN
ijtc-204	191	16	satisfaction	satisfaction	NOUN
ijtc-204	191	17	variable	variable	NOUN
ijtc-204	191	18	by	by	ADP
ijtc-204	191	19	0.408	0.408	NUM
ijtc-204	191	20	or	or	CCONJ
ijtc-204	191	21	40.8	40.8	NUM
ijtc-204	191	22	%	%	NOUN
ijtc-204	191	23	.	.	PUNCT
ijtc-204	192	1	service	service	NOUN
ijtc-204	192	2	quality	quality	NOUN
ijtc-204	192	3	variable	variable	NOUN
ijtc-204	192	4	has	have	VERB
ijtc-204	192	5	a	a	DET
ijtc-204	192	6	simultaneous	simultaneous	ADJ
ijtc-204	192	7	effect	effect	NOUN
ijtc-204	192	8	on	on	ADP
ijtc-204	192	9	customer	customer	NOUN
ijtc-204	192	10	loyalty	loyalty	NOUN
ijtc-204	192	11	variable	variable	NOUN
ijtc-204	192	12	of	of	ADP
ijtc-204	192	13	0.408	0.408	NUM
ijtc-204	192	14	or	or	CCONJ
ijtc-204	192	15	40.8	40.8	NUM
ijtc-204	192	16	%	%	NOUN
ijtc-204	192	17	,	,	PUNCT
ijtc-204	192	18	while	while	SCONJ
ijtc-204	192	19	the	the	DET
ijtc-204	192	20	remaining	remain	VERB
ijtc-204	192	21	59.2	59.2	NUM
ijtc-204	192	22	%	%	NOUN
ijtc-204	192	23	is	be	AUX
ijtc-204	192	24	influenced	influence	VERB
ijtc-204	192	25	by	by	ADP
ijtc-204	192	26	other	other	ADJ
ijtc-204	192	27	variables	variable	NOUN
ijtc-204	192	28	not	not	PART
ijtc-204	192	29	observed	observe	VERB
ijtc-204	192	30	in	in	ADP
ijtc-204	192	31	this	this	DET
ijtc-204	192	32	study	study	NOUN
ijtc-204	192	33	with	with	ADP
ijtc-204	192	34	the	the	DET
ijtc-204	192	35	following	follow	VERB
ijtc-204	192	36	details	detail	NOUN
ijtc-204	192	37	:	:	PUNCT
ijtc-204	192	38	hypothesis	hypothesis	NOUN
ijtc-204	192	39	1	1	NUM
ijtc-204	192	40	:	:	PUNCT
ijtc-204	192	41	the	the	DET
ijtc-204	192	42	effect	effect	NOUN
ijtc-204	192	43	of	of	ADP
ijtc-204	192	44	product	product	NOUN
ijtc-204	192	45	quality	quality	NOUN
ijtc-204	192	46	on	on	ADP
ijtc-204	192	47	customer	customer	NOUN
ijtc-204	192	48	satisfaction	satisfaction	NOUN
ijtc-204	192	49	has	have	VERB
ijtc-204	192	50	a	a	DET
ijtc-204	192	51	path	path	NOUN
ijtc-204	192	52	coefficient	coefficient	NOUN
ijtc-204	192	53	of	of	ADP
ijtc-204	192	54	0.277	0.277	NUM
ijtc-204	192	55	with	with	ADP
ijtc-204	192	56	a	a	DET
ijtc-204	192	57	statistical	statistical	ADJ
ijtc-204	192	58	value	value	NOUN
ijtc-204	192	59	of	of	ADP
ijtc-204	192	60	t	t	PROPN
ijtc-204	192	61	that	that	PRON
ijtc-204	192	62	is	be	AUX
ijtc-204	192	63	greater	great	ADJ
ijtc-204	192	64	than	than	ADP
ijtc-204	192	65	the	the	DET
ijtc-204	192	66	critical	critical	ADJ
ijtc-204	192	67	value	value	NOUN
ijtc-204	192	68	(	(	PUNCT
ijtc-204	192	69	2.091	2.091	NUM
ijtc-204	192	70	>	>	X
ijtc-204	192	71	1.96	1.96	NUM
ijtc-204	192	72	)	)	PUNCT
ijtc-204	192	73	.	.	PUNCT
ijtc-204	193	1	thus	thus	ADV
ijtc-204	193	2	h0	h0	PROPN
ijtc-204	193	3	is	be	AUX
ijtc-204	193	4	rejected	reject	VERB
ijtc-204	193	5	and	and	CCONJ
ijtc-204	193	6	h1	h1	PROPN
ijtc-204	193	7	is	be	AUX
ijtc-204	193	8	accepted	accept	VERB
ijtc-204	193	9	,	,	PUNCT
ijtc-204	193	10	meaning	mean	VERB
ijtc-204	193	11	that	that	SCONJ
ijtc-204	193	12	service	service	NOUN
ijtc-204	193	13	quality	quality	NOUN
ijtc-204	193	14	affects	affect	VERB
ijtc-204	193	15	customer	customer	NOUN
ijtc-204	193	16	satisfaction	satisfaction	NOUN
ijtc-204	193	17	.	.	PUNCT
ijtc-204	194	1	hypothesis	hypothesis	NOUN
ijtc-204	194	2	2	2	NUM
ijtc-204	194	3	:	:	PUNCT
ijtc-204	194	4	the	the	DET
ijtc-204	194	5	effect	effect	NOUN
ijtc-204	194	6	of	of	ADP
ijtc-204	194	7	customer	customer	NOUN
ijtc-204	194	8	satisfaction	satisfaction	NOUN
ijtc-204	194	9	has	have	VERB
ijtc-204	194	10	a	a	DET
ijtc-204	194	11	path	path	NOUN
ijtc-204	194	12	coefficient	coefficient	NOUN
ijtc-204	194	13	of	of	ADP
ijtc-204	194	14	0.396	0.396	NUM
ijtc-204	194	15	with	with	ADP
ijtc-204	194	16	a	a	DET
ijtc-204	194	17	statistical	statistical	ADJ
ijtc-204	194	18	value	value	NOUN
ijtc-204	194	19	of	of	ADP
ijtc-204	194	20	t	t	PROPN
ijtc-204	194	21	that	that	PRON
ijtc-204	194	22	is	be	AUX
ijtc-204	194	23	greater	great	ADJ
ijtc-204	194	24	than	than	ADP
ijtc-204	194	25	the	the	DET
ijtc-204	194	26	critical	critical	ADJ
ijtc-204	194	27	value	value	NOUN
ijtc-204	194	28	(	(	PUNCT
ijtc-204	194	29	3.021	3.021	NUM
ijtc-204	194	30	>	>	SYM
ijtc-204	194	31	1.96	1.96	NUM
ijtc-204	194	32	)	)	PUNCT
ijtc-204	194	33	.	.	PUNCT
ijtc-204	195	1	thus	thus	ADV
ijtc-204	195	2	h0	h0	PROPN
ijtc-204	195	3	is	be	AUX
ijtc-204	195	4	rejected	reject	VERB
ijtc-204	195	5	and	and	CCONJ
ijtc-204	195	6	h1	h1	PROPN
ijtc-204	195	7	is	be	AUX
ijtc-204	195	8	accepted	accept	VERB
ijtc-204	195	9	,	,	PUNCT
ijtc-204	195	10	meaning	mean	VERB
ijtc-204	195	11	that	that	SCONJ
ijtc-204	195	12	customer	customer	NOUN
ijtc-204	195	13	satisfaction	satisfaction	NOUN
ijtc-204	195	14	affects	affect	VERB
ijtc-204	195	15	customer	customer	NOUN
ijtc-204	195	16	loyalty	loyalty	NOUN
ijtc-204	195	17	.	.	PUNCT
ijtc-204	196	1	banks	bank	NOUN
ijtc-204	196	2	can	can	AUX
ijtc-204	196	3	build	build	VERB
ijtc-204	196	4	relationships	relationship	NOUN
ijtc-204	196	5	with	with	ADP
ijtc-204	196	6	customers	customer	NOUN
ijtc-204	196	7	who	who	PRON
ijtc-204	196	8	have	have	AUX
ijtc-204	196	9	used	use	VERB
ijtc-204	196	10	products	product	NOUN
ijtc-204	196	11	or	or	CCONJ
ijtc-204	196	12	services	service	NOUN
ijtc-204	196	13	for	for	ADP
ijtc-204	196	14	a	a	DET
ijtc-204	196	15	long	long	ADJ
ijtc-204	196	16	time	time	NOUN
ijtc-204	196	17	with	with	ADP
ijtc-204	196	18	promotions	promotion	NOUN
ijtc-204	196	19	so	so	SCONJ
ijtc-204	196	20	that	that	SCONJ
ijtc-204	196	21	customers	customer	NOUN
ijtc-204	196	22	are	be	AUX
ijtc-204	196	23	encouraged	encourage	VERB
ijtc-204	196	24	to	to	PART
ijtc-204	196	25	use	use	VERB
ijtc-204	196	26	the	the	DET
ijtc-204	196	27	services	service	NOUN
ijtc-204	196	28	or	or	CCONJ
ijtc-204	196	29	products	product	NOUN
ijtc-204	196	30	they	they	PRON
ijtc-204	196	31	have	have	VERB
ijtc-204	196	32	so	so	SCONJ
ijtc-204	196	33	that	that	SCONJ
ijtc-204	196	34	customer	customer	NOUN
ijtc-204	196	35	loyalty	loyalty	NOUN
ijtc-204	196	36	is	be	AUX
ijtc-204	196	37	created	create	VERB
ijtc-204	196	38	.	.	PUNCT
ijtc-204	197	1	the	the	DET
ijtc-204	197	2	bank	bank	NOUN
ijtc-204	197	3	must	must	AUX
ijtc-204	197	4	be	be	AUX
ijtc-204	197	5	able	able	ADJ
ijtc-204	197	6	to	to	PART
ijtc-204	197	7	provide	provide	VERB
ijtc-204	197	8	good	good	ADJ
ijtc-204	197	9	service	service	NOUN
ijtc-204	197	10	so	so	SCONJ
ijtc-204	197	11	that	that	SCONJ
ijtc-204	197	12	the	the	DET
ijtc-204	197	13	customer	customer	NOUN
ijtc-204	197	14	concerned	concerned	ADJ
ijtc-204	197	15	can	can	AUX
ijtc-204	197	16	establish	establish	VERB
ijtc-204	197	17	a	a	DET
ijtc-204	197	18	personal	personal	ADJ
ijtc-204	197	19	relationship	relationship	NOUN
ijtc-204	197	20	with	with	ADP
ijtc-204	197	21	the	the	DET
ijtc-204	197	22	bank	bank	NOUN
ijtc-204	197	23	and	and	CCONJ
ijtc-204	197	24	can	can	AUX
ijtc-204	197	25	anticipate	anticipate	VERB
ijtc-204	197	26	changes	change	NOUN
ijtc-204	197	27	in	in	ADP
ijtc-204	197	28	the	the	DET
ijtc-204	197	29	expectations	expectation	NOUN
ijtc-204	197	30	or	or	CCONJ
ijtc-204	197	31	needs	need	NOUN
ijtc-204	197	32	of	of	ADP
ijtc-204	197	33	the	the	DET
ijtc-204	197	34	majority	majority	NOUN
ijtc-204	197	35	of	of	ADP
ijtc-204	197	36	customers	customer	NOUN
ijtc-204	197	37	.	.	PUNCT
ijtc-204	198	1	banks	bank	NOUN
ijtc-204	198	2	can	can	AUX
ijtc-204	198	3	encourage	encourage	VERB
ijtc-204	198	4	staff	staff	NOUN
ijtc-204	198	5	to	to	PART
ijtc-204	198	6	meet	meet	VERB
ijtc-204	198	7	customer	customer	NOUN
ijtc-204	198	8	expectations	expectation	NOUN
ijtc-204	198	9	and	and	CCONJ
ijtc-204	198	10	build	build	VERB
ijtc-204	198	11	relationships	relationship	NOUN
ijtc-204	198	12	to	to	PART
ijtc-204	198	13	make	make	VERB
ijtc-204	198	14	it	it	PRON
ijtc-204	198	15	easier	easy	ADJ
ijtc-204	198	16	to	to	PART
ijtc-204	198	17	know	know	VERB
ijtc-204	198	18	consumer	consumer	NOUN
ijtc-204	198	19	needs	need	NOUN
ijtc-204	198	20	in	in	ADP
ijtc-204	198	21	depth	depth	NOUN
ijtc-204	198	22	.	.	PUNCT
ijtc-204	199	1	in	in	ADP
ijtc-204	199	2	addition	addition	NOUN
ijtc-204	199	3	to	to	ADP
ijtc-204	199	4	knowing	know	VERB
ijtc-204	199	5	the	the	DET
ijtc-204	199	6	needs	need	NOUN
ijtc-204	199	7	of	of	ADP
ijtc-204	199	8	consumers	consumer	NOUN
ijtc-204	199	9	to	to	PART
ijtc-204	199	10	be	be	AUX
ijtc-204	199	11	more	more	ADV
ijtc-204	199	12	personal	personal	ADJ
ijtc-204	199	13	,	,	PUNCT
ijtc-204	199	14	the	the	DET
ijtc-204	199	15	bank	bank	NOUN
ijtc-204	199	16	will	will	AUX
ijtc-204	199	17	be	be	AUX
ijtc-204	199	18	provided	provide	VERB
ijtc-204	199	19	with	with	ADP
ijtc-204	199	20	information	information	NOUN
ijtc-204	199	21	about	about	ADP
ijtc-204	199	22	competitors	competitor	NOUN
ijtc-204	199	23	and	and	CCONJ
ijtc-204	199	24	competitors	competitor	NOUN
ijtc-204	199	25	who	who	PRON
ijtc-204	199	26	have	have	VERB
ijtc-204	199	27	the	the	DET
ijtc-204	199	28	same	same	ADJ
ijtc-204	199	29	type	type	NOUN
ijtc-204	199	30	of	of	ADP
ijtc-204	199	31	product	product	NOUN
ijtc-204	199	32	or	or	CCONJ
ijtc-204	199	33	service	service	NOUN
ijtc-204	199	34	as	as	ADP
ijtc-204	199	35	the	the	DET
ijtc-204	199	36	company	company	NOUN
ijtc-204	199	37	that	that	PRON
ijtc-204	199	38	owns	own	VERB
ijtc-204	199	39	the	the	DET
ijtc-204	199	40	business	business	NOUN
ijtc-204	199	41	.	.	PUNCT
ijtc-204	200	1	(	(	PUNCT
ijtc-204	200	2	sefiani	sefiani	PROPN
ijtc-204	200	3	&	&	CCONJ
ijtc-204	200	4	,	,	PUNCT
ijtc-204	200	5	fauzi	fauzi	PROPN
ijtc-204	200	6	,	,	PUNCT
ijtc-204	200	7	2015	2015	NUM
ijtc-204	200	8	:	:	PUNCT
ijtc-204	200	9	syarifin	syarifin	NOUN
ijtc-204	200	10	,	,	PUNCT
ijtc-204	200	11	2014	2014	NUM
ijtc-204	200	12	:	:	PUNCT
ijtc-204	200	13	safkaur	safkaur	NOUN
ijtc-204	200	14	.	.	PUNCT
ijtc-204	201	1	&	&	CCONJ
ijtc-204	202	1	hertati	hertati	PROPN
ijtc-204	202	2	.	.	PUNCT
ijtc-204	203	1	2020	2020	NUM
ijtc-204	203	2	:	:	PUNCT
ijtc-204	204	1	yana	yana	PROPN
ijtc-204	204	2	&	&	CCONJ
ijtc-204	204	3	yanti	yanti	PROPN
ijtc-204	204	4	,	,	PUNCT
ijtc-204	204	5	2015	2015	NUM
ijtc-204	204	6	:	:	PUNCT
ijtc-204	204	7	hertati	hertati	PROPN
ijtc-204	204	8	&	&	CCONJ
ijtc-204	204	9	safkaur	safkaur	PROPN
ijtc-204	204	10	,	,	PUNCT
ijtc-204	204	11	2020	2020	NUM
ijtc-204	204	12	:	:	PUNCT
ijtc-204	204	13	hertati	hertati	NOUN
ijtc-204	204	14	,	,	PUNCT
ijtc-204	204	15	zarkasy	zarkasy	PROPN
ijtc-204	204	16	.	.	PROPN
ijtc-204	204	17	,	,	PUNCT
ijtc-204	204	18	adam	adam	PROPN
ijtc-204	204	19	,	,	PUNCT
ijtc-204	204	20	umar	umar	PROPN
ijtc-204	204	21	,	,	PUNCT
ijtc-204	204	22	suharman	suharman	NOUN
ijtc-204	204	23	,	,	PUNCT
ijtc-204	204	24	2020	2020	NUM
ijtc-204	204	25	)	)	PUNCT
ijtc-204	204	26	.	.	PUNCT
ijtc-204	205	1	by	by	ADP
ijtc-204	205	2	knowing	know	VERB
ijtc-204	205	3	the	the	DET
ijtc-204	205	4	competitors	competitor	NOUN
ijtc-204	205	5	'	'	PART
ijtc-204	205	6	strategies	strategy	NOUN
ijtc-204	205	7	,	,	PUNCT
ijtc-204	205	8	the	the	DET
ijtc-204	205	9	bank	bank	NOUN
ijtc-204	205	10	can	can	AUX
ijtc-204	205	11	create	create	VERB
ijtc-204	205	12	a	a	DET
ijtc-204	205	13	more	more	ADV
ijtc-204	205	14	mature	mature	ADJ
ijtc-204	205	15	strategy	strategy	NOUN
ijtc-204	205	16	to	to	PART
ijtc-204	205	17	outperform	outperform	VERB
ijtc-204	205	18	competitors	competitor	NOUN
ijtc-204	205	19	on	on	ADP
ijtc-204	205	20	its	its	PRON
ijtc-204	205	21	products	product	NOUN
ijtc-204	205	22	.	.	PUNCT
ijtc-204	206	1	another	another	DET
ijtc-204	206	2	method	method	NOUN
ijtc-204	206	3	is	be	AUX
ijtc-204	206	4	to	to	PART
ijtc-204	206	5	increase	increase	VERB
ijtc-204	206	6	the	the	DET
ijtc-204	206	7	number	number	NOUN
ijtc-204	206	8	of	of	ADP
ijtc-204	206	9	employees	employee	NOUN
ijtc-204	206	10	in	in	ADP
ijtc-204	206	11	customer	customer	NOUN
ijtc-204	206	12	care	care	NOUN
ijtc-204	206	13	to	to	PART
ijtc-204	206	14	make	make	VERB
ijtc-204	206	15	it	it	PRON
ijtc-204	206	16	easier	easy	ADJ
ijtc-204	206	17	for	for	SCONJ
ijtc-204	206	18	customers	customer	NOUN
ijtc-204	206	19	to	to	PART
ijtc-204	206	20	submit	submit	VERB
ijtc-204	206	21	complaints	complaint	NOUN
ijtc-204	206	22	and	and	CCONJ
ijtc-204	206	23	suggestions	suggestion	NOUN
ijtc-204	206	24	.	.	PUNCT
ijtc-204	207	1	making	make	VERB
ijtc-204	207	2	it	it	PRON
ijtc-204	207	3	easier	easy	ADJ
ijtc-204	207	4	for	for	SCONJ
ijtc-204	207	5	consumers	consumer	NOUN
ijtc-204	207	6	to	to	PART
ijtc-204	207	7	submit	submit	VERB
ijtc-204	207	8	suggestions	suggestion	NOUN
ijtc-204	207	9	and	and	CCONJ
ijtc-204	207	10	complaints	complaint	NOUN
ijtc-204	207	11	will	will	AUX
ijtc-204	207	12	bring	bring	VERB
ijtc-204	207	13	staff	staff	NOUN
ijtc-204	207	14	and	and	CCONJ
ijtc-204	207	15	business	business	NOUN
ijtc-204	207	16	owners	owner	NOUN
ijtc-204	207	17	closer	close	ADV
ijtc-204	207	18	to	to	ADP
ijtc-204	207	19	consumers	consumer	NOUN
ijtc-204	207	20	.	.	PUNCT
ijtc-204	208	1	some	some	DET
ijtc-204	208	2	types	type	NOUN
ijtc-204	208	3	of	of	ADP
ijtc-204	208	4	operational	operational	ADJ
ijtc-204	208	5	risk	risk	NOUN
ijtc-204	208	6	such	such	ADJ
ijtc-204	208	7	as	as	ADP
ijtc-204	208	8	fraud	fraud	NOUN
ijtc-204	208	9	and	and	CCONJ
ijtc-204	208	10	processing	processing	NOUN
ijtc-204	208	11	errors	error	NOUN
ijtc-204	208	12	may	may	AUX
ijtc-204	208	13	occur	occur	VERB
ijtc-204	208	14	more	more	ADV
ijtc-204	208	15	frequently	frequently	ADV
ijtc-204	208	16	.	.	PUNCT
ijtc-204	209	1	this	this	DET
ijtc-204	209	2	incident	incident	NOUN
ijtc-204	209	3	may	may	AUX
ijtc-204	209	4	have	have	AUX
ijtc-204	209	5	had	have	VERB
ijtc-204	209	6	little	little	ADJ
ijtc-204	209	7	effect	effect	NOUN
ijtc-204	209	8	.	.	PUNCT
ijtc-204	210	1	but	but	CCONJ
ijtc-204	210	2	for	for	ADP
ijtc-204	210	3	the	the	DET
ijtc-204	210	4	effect	effect	NOUN
ijtc-204	210	5	of	of	ADP
ijtc-204	210	6	product	product	NOUN
ijtc-204	210	7	quality	quality	NOUN
ijtc-204	210	8	on	on	ADP
ijtc-204	210	9	customer	customer	NOUN
ijtc-204	210	10	satisfaction	satisfaction	NOUN
ijtc-204	210	11	implications	implication	NOUN
ijtc-204	210	12	on	on	ADP
ijtc-204	210	13	customer	customer	NOUN
ijtc-204	210	14	loyalty	loyalty	NOUN
ijtc-204	210	15	in	in	ADP
ijtc-204	210	16	the	the	DET
ijtc-204	210	17	era	era	NOUN
ijtc-204	210	18	covid-19	covid-19	PROPN
ijtc-204	210	19	syafarudin	syafarudin	VERB
ijtc-204	210	20	79	79	NUM
ijtc-204	210	21	|	|	ADV
ijtc-204	210	22	ilomata	ilomata	PROPN
ijtc-204	210	23	international	international	ADJ
ijtc-204	210	24	journal	journal	NOUN
ijtc-204	210	25	of	of	ADP
ijtc-204	210	26	tax	tax	PROPN
ijtc-204	210	27	&	&	CCONJ
ijtc-204	210	28	accounting	accounting	PROPN
ijtc-204	210	29	volume	volume	NOUN
ijtc-204	210	30	2	2	NUM
ijtc-204	210	31	issue	issue	NOUN
ijtc-204	210	32	1	1	NUM
ijtc-204	210	33	,	,	PUNCT
ijtc-204	210	34	january	january	PROPN
ijtc-204	210	35	2021	2021	NUM
ijtc-204	210	36	that	that	PRON
ijtc-204	210	37	,	,	PUNCT
ijtc-204	210	38	banks	bank	NOUN
ijtc-204	210	39	usually	usually	ADV
ijtc-204	210	40	manage	manage	VERB
ijtc-204	210	41	this	this	DET
ijtc-204	210	42	operational	operational	ADJ
ijtc-204	210	43	risk	risk	NOUN
ijtc-204	210	44	with	with	ADP
ijtc-204	210	45	routine	routine	ADJ
ijtc-204	210	46	daily	daily	ADJ
ijtc-204	210	47	procedures	procedure	NOUN
ijtc-204	210	48	and	and	CCONJ
ijtc-204	210	49	policies	policy	NOUN
ijtc-204	210	50	.	.	PUNCT
ijtc-204	211	1	(	(	PUNCT
ijtc-204	211	2	yasin	yasin	NOUN
ijtc-204	211	3	,	,	PUNCT
ijtc-204	211	4	2012	2012	NUM
ijtc-204	211	5	:	:	PUNCT
ijtc-204	211	6	syafarudin	syafarudin	VERB
ijtc-204	211	7	saluy	saluy	PROPN
ijtc-204	211	8	,	,	PUNCT
ijtc-204	211	9	masyhudzulhak	masyhudzulhak	NOUN
ijtc-204	211	10	,	,	PUNCT
ijtc-204	211	11	2020	2020	NUM
ijtc-204	211	12	:	:	PUNCT
ijtc-204	212	1	syafarudin	syafarudin	VERB
ijtc-204	212	2	,	,	PUNCT
ijtc-204	212	3	masyhdzulhak	masyhdzulhak	ADJ
ijtc-204	212	4	,	,	PUNCT
ijtc-204	212	5	badawi	badawi	ADJ
ijtc-204	212	6	,	,	PUNCT
ijtc-204	212	7	2020	2020	NUM
ijtc-204	212	8	:	:	PUNCT
ijtc-204	213	1	syafarudin	syafarudin	VERB
ijtc-204	213	2	.	.	PUNCT
ijtc-204	214	1	mulyana	mulyana	PROPN
ijtc-204	214	2	,	,	PUNCT
ijtc-204	214	3	2019	2019	NUM
ijtc-204	214	4	:	:	PUNCT
ijtc-204	214	5	hertati	hertati	PROPN
ijtc-204	214	6	,	,	PUNCT
ijtc-204	214	7	fery	fery	ADV
ijtc-204	214	8	,	,	PUNCT
ijtc-204	214	9	safkaur	safkaur	NOUN
ijtc-204	214	10	,	,	PUNCT
ijtc-204	214	11	2020	2020	NUM
ijtc-204	214	12	)	)	PUNCT
ijtc-204	214	13	.	.	PUNCT
ijtc-204	215	1	the	the	DET
ijtc-204	215	2	year	year	NOUN
ijtc-204	215	3	2020	2020	NUM
ijtc-204	215	4	proves	prove	VERB
ijtc-204	215	5	how	how	SCONJ
ijtc-204	215	6	important	important	ADJ
ijtc-204	215	7	learning	learning	NOUN
ijtc-204	215	8	about	about	ADP
ijtc-204	215	9	the	the	DET
ijtc-204	215	10	presence	presence	NOUN
ijtc-204	215	11	of	of	ADP
ijtc-204	215	12	covid-19	covid-19	PROPN
ijtc-204	215	13	is	be	AUX
ijtc-204	215	14	that	that	SCONJ
ijtc-204	215	15	many	many	ADJ
ijtc-204	215	16	factors	factor	NOUN
ijtc-204	215	17	can	can	AUX
ijtc-204	215	18	trigger	trigger	VERB
ijtc-204	215	19	the	the	DET
ijtc-204	215	20	high	high	ADJ
ijtc-204	215	21	risk	risk	NOUN
ijtc-204	215	22	of	of	ADP
ijtc-204	215	23	bank	bank	NOUN
ijtc-204	215	24	operations	operation	NOUN
ijtc-204	215	25	in	in	ADP
ijtc-204	215	26	2020	2020	NUM
ijtc-204	215	27	.	.	PUNCT
ijtc-204	216	1	in	in	ADP
ijtc-204	216	2	addition	addition	NOUN
ijtc-204	216	3	to	to	ADP
ijtc-204	216	4	the	the	DET
ijtc-204	216	5	dangers	danger	NOUN
ijtc-204	216	6	of	of	ADP
ijtc-204	216	7	covid19	covid19	NOUN
ijtc-204	216	8	,	,	PUNCT
ijtc-204	216	9	which	which	PRON
ijtc-204	216	10	has	have	AUX
ijtc-204	216	11	successfully	successfully	ADV
ijtc-204	216	12	changed	change	VERB
ijtc-204	216	13	many	many	ADJ
ijtc-204	216	14	things	thing	NOUN
ijtc-204	216	15	,	,	PUNCT
ijtc-204	216	16	namely	namely	ADV
ijtc-204	216	17	the	the	DET
ijtc-204	216	18	existence	existence	NOUN
ijtc-204	216	19	of	of	ADP
ijtc-204	216	20	automation	automation	NOUN
ijtc-204	216	21	and	and	CCONJ
ijtc-204	216	22	increasing	increase	VERB
ijtc-204	216	23	dependence	dependence	NOUN
ijtc-204	216	24	on	on	ADP
ijtc-204	216	25	technology	technology	NOUN
ijtc-204	216	26	is	be	AUX
ijtc-204	216	27	one	one	NUM
ijtc-204	216	28	of	of	ADP
ijtc-204	216	29	the	the	DET
ijtc-204	216	30	risk	risk	NOUN
ijtc-204	216	31	triggers	trigger	NOUN
ijtc-204	216	32	.	.	PUNCT
ijtc-204	217	1	bank	bank	NOUN
ijtc-204	217	2	operations	operation	NOUN
ijtc-204	217	3	this	this	DET
ijtc-204	217	4	year	year	NOUN
ijtc-204	217	5	.	.	PUNCT
ijtc-204	218	1	with	with	ADP
ijtc-204	218	2	that	that	DET
ijtc-204	218	3	implementation	implementation	NOUN
ijtc-204	218	4	error	error	NOUN
ijtc-204	218	5	,	,	PUNCT
ijtc-204	218	6	dependence	dependence	NOUN
ijtc-204	218	7	on	on	ADP
ijtc-204	218	8	technology	technology	NOUN
ijtc-204	218	9	accuracy	accuracy	NOUN
ijtc-204	218	10	is	be	AUX
ijtc-204	218	11	predicted	predict	VERB
ijtc-204	218	12	to	to	PART
ijtc-204	218	13	also	also	ADV
ijtc-204	218	14	have	have	VERB
ijtc-204	218	15	the	the	DET
ijtc-204	218	16	risk	risk	NOUN
ijtc-204	218	17	of	of	ADP
ijtc-204	218	18	affecting	affect	VERB
ijtc-204	218	19	increasing	increase	VERB
ijtc-204	218	20	bank	bank	NOUN
ijtc-204	218	21	losses	loss	NOUN
ijtc-204	218	22	.	.	PUNCT
ijtc-204	219	1	many	many	ADJ
ijtc-204	219	2	cases	case	NOUN
ijtc-204	219	3	of	of	ADP
ijtc-204	219	4	operational	operational	ADJ
ijtc-204	219	5	risk	risk	NOUN
ijtc-204	219	6	will	will	AUX
ijtc-204	219	7	befall	befall	VERB
ijtc-204	219	8	banks	bank	NOUN
ijtc-204	219	9	in	in	ADP
ijtc-204	219	10	2020	2020	NUM
ijtc-204	219	11	and	and	CCONJ
ijtc-204	219	12	considering	consider	VERB
ijtc-204	219	13	the	the	DET
ijtc-204	219	14	influence	influence	NOUN
ijtc-204	219	15	of	of	ADP
ijtc-204	219	16	covid-19	covid-19	PROPN
ijtc-204	219	17	19	19	NUM
ijtc-204	219	18	at	at	ADP
ijtc-204	219	19	this	this	DET
ijtc-204	219	20	time	time	NOUN
ijtc-204	219	21	we	we	PRON
ijtc-204	219	22	can	can	AUX
ijtc-204	219	23	see	see	VERB
ijtc-204	219	24	that	that	SCONJ
ijtc-204	219	25	the	the	DET
ijtc-204	219	26	banking	banking	NOUN
ijtc-204	219	27	business	business	NOUN
ijtc-204	219	28	is	be	AUX
ijtc-204	219	29	very	very	ADV
ijtc-204	219	30	vulnerable	vulnerable	ADJ
ijtc-204	219	31	.	.	PUNCT
ijtc-204	220	1	we	we	PRON
ijtc-204	220	2	hope	hope	VERB
ijtc-204	220	3	that	that	SCONJ
ijtc-204	220	4	the	the	DET
ijtc-204	220	5	occurrence	occurrence	NOUN
ijtc-204	220	6	of	of	ADP
ijtc-204	220	7	covid-19	covid-19	PROPN
ijtc-204	220	8	will	will	AUX
ijtc-204	220	9	not	not	PART
ijtc-204	220	10	trigger	trigger	VERB
ijtc-204	220	11	the	the	DET
ijtc-204	220	12	risk	risk	NOUN
ijtc-204	220	13	of	of	ADP
ijtc-204	220	14	operational	operational	ADJ
ijtc-204	220	15	failure	failure	NOUN
ijtc-204	220	16	in	in	ADP
ijtc-204	220	17	the	the	DET
ijtc-204	220	18	banking	banking	NOUN
ijtc-204	220	19	industry	industry	NOUN
ijtc-204	220	20	in	in	ADP
ijtc-204	220	21	indonesia	indonesia	PROPN
ijtc-204	220	22	.	.	PUNCT
ijtc-204	221	1	hopefully	hopefully	ADV
ijtc-204	221	2	.	.	PUNCT
ijtc-204	222	1	(	(	PUNCT
ijtc-204	222	2	syaparudin	syaparudin	NOUN
ijtc-204	222	3	&	&	CCONJ
ijtc-204	222	4	hertati	hertati	PROPN
ijtc-204	222	5	.	.	PUNCT
ijtc-204	223	1	2020	2020	NUM
ijtc-204	223	2	:	:	PUNCT
ijtc-204	223	3	oskooii	oskooii	PROPN
ijtc-204	223	4	,	,	PUNCT
ijtc-204	223	5	ebrahim	ebrahim	PROPN
ijtc-204	223	6	albonaiemi	albonaiemi	NOUN
ijtc-204	223	7	,	,	PUNCT
ijtc-204	223	8	2017	2017	NUM
ijtc-204	223	9	:	:	PUNCT
ijtc-204	223	10	oskooll	oskooll	ADJ
ijtc-204	223	11	,	,	PUNCT
ijtc-204	223	12	2017	2017	NUM
ijtc-204	223	13	:	:	PUNCT
ijtc-204	223	14	khan	khan	PROPN
ijtc-204	223	15	,	,	PUNCT
ijtc-204	223	16	et	et	PROPN
ijtc-204	223	17	,	,	PUNCT
ijtc-204	223	18	al	al	PROPN
ijtc-204	223	19	,	,	PUNCT
ijtc-204	223	20	2016	2016	NUM
ijtc-204	223	21	:	:	PUNCT
ijtc-204	223	22	hertati	hertati	NOUN
ijtc-204	223	23	,	,	PUNCT
ijtc-204	223	24	syafarudin	syafarudin	ADV
ijtc-204	223	25	,	,	PUNCT
ijtc-204	223	26	safkaur	safkaur	NOUN
ijtc-204	223	27	,	,	PUNCT
ijtc-204	223	28	fery	fery	ADJ
ijtc-204	223	29	,	,	PUNCT
ijtc-204	223	30	2020	2020	NUM
ijtc-204	223	31	:	:	PUNCT
ijtc-204	223	32	hussein	hussein	PROPN
ijtc-204	223	33	,	,	PUNCT
ijtc-204	223	34	2017	2017	NUM
ijtc-204	223	35	:	:	PUNCT
ijtc-204	223	36	hertati	hertati	PROPN
ijtc-204	223	37	&	&	CCONJ
ijtc-204	223	38	safkaur	safkaur	PROPN
ijtc-204	223	39	2019	2019	NUM
ijtc-204	223	40	:	:	PUNCT
ijtc-204	223	41	syaparudin	syaparudin	NOUN
ijtc-204	223	42	&	&	CCONJ
ijtc-204	223	43	hertati	hertati	PROPN
ijtc-204	223	44	,	,	PUNCT
ijtc-204	223	45	2020	2020	NUM
ijtc-204	223	46	)	)	PUNCT
ijtc-204	223	47	.	.	PUNCT
ijtc-204	223	48	)	)	PUNCT
ijtc-204	223	49	.	.	PUNCT
ijtc-204	224	1	conclusion	conclusion	NOUN
ijtc-204	224	2	customer	customer	NOUN
ijtc-204	224	3	loyalty	loyalty	NOUN
ijtc-204	224	4	will	will	AUX
ijtc-204	224	5	have	have	VERB
ijtc-204	224	6	an	an	DET
ijtc-204	224	7	impact	impact	NOUN
ijtc-204	224	8	on	on	ADP
ijtc-204	224	9	customer	customer	NOUN
ijtc-204	224	10	decisions	decision	NOUN
ijtc-204	224	11	much	much	ADV
ijtc-204	224	12	easier	easy	ADJ
ijtc-204	224	13	than	than	ADP
ijtc-204	224	14	before	before	ADP
ijtc-204	224	15	knowing	know	VERB
ijtc-204	224	16	about	about	ADP
ijtc-204	224	17	the	the	DET
ijtc-204	224	18	importance	importance	NOUN
ijtc-204	224	19	of	of	ADP
ijtc-204	224	20	customer	customer	NOUN
ijtc-204	224	21	satisfaction	satisfaction	NOUN
ijtc-204	224	22	.	.	PUNCT
ijtc-204	225	1	banks	bank	NOUN
ijtc-204	225	2	that	that	PRON
ijtc-204	225	3	place	place	VERB
ijtc-204	225	4	human	human	ADJ
ijtc-204	225	5	resources	resource	NOUN
ijtc-204	225	6	who	who	PRON
ijtc-204	225	7	are	be	AUX
ijtc-204	225	8	friendly	friendly	ADJ
ijtc-204	225	9	,	,	PUNCT
ijtc-204	225	10	polite	polite	ADJ
ijtc-204	225	11	,	,	PUNCT
ijtc-204	225	12	and	and	CCONJ
ijtc-204	225	13	energetic	energetic	ADJ
ijtc-204	225	14	,	,	PUNCT
ijtc-204	225	15	and	and	CCONJ
ijtc-204	225	16	professional	professional	ADJ
ijtc-204	225	17	will	will	AUX
ijtc-204	225	18	observe	observe	VERB
ijtc-204	225	19	and	and	CCONJ
ijtc-204	225	20	listen	listen	VERB
ijtc-204	225	21	to	to	ADP
ijtc-204	225	22	customer	customer	NOUN
ijtc-204	225	23	needs	need	VERB
ijtc-204	225	24	to	to	PART
ijtc-204	225	25	maintain	maintain	VERB
ijtc-204	225	26	the	the	DET
ijtc-204	225	27	survival	survival	NOUN
ijtc-204	225	28	of	of	ADP
ijtc-204	225	29	the	the	DET
ijtc-204	225	30	bank	bank	NOUN
ijtc-204	225	31	.	.	PUNCT
ijtc-204	226	1	over	over	ADP
ijtc-204	226	2	time	time	NOUN
ijtc-204	226	3	,	,	PUNCT
ijtc-204	226	4	the	the	DET
ijtc-204	226	5	needs	need	NOUN
ijtc-204	226	6	of	of	ADP
ijtc-204	226	7	customers	customer	NOUN
ijtc-204	226	8	often	often	ADV
ijtc-204	226	9	change	change	VERB
ijtc-204	226	10	information	information	NOUN
ijtc-204	226	11	technology	technology	NOUN
ijtc-204	226	12	which	which	PRON
ijtc-204	226	13	was	be	AUX
ijtc-204	226	14	popular	popular	ADJ
ijtc-204	226	15	and	and	CCONJ
ijtc-204	226	16	needed	need	VERB
ijtc-204	226	17	at	at	ADP
ijtc-204	226	18	that	that	DET
ijtc-204	226	19	time	time	NOUN
ijtc-204	226	20	.	.	PUNCT
ijtc-204	227	1	the	the	DET
ijtc-204	227	2	bank	bank	NOUN
ijtc-204	227	3	also	also	ADV
ijtc-204	227	4	pays	pay	VERB
ijtc-204	227	5	attention	attention	NOUN
ijtc-204	227	6	to	to	ADP
ijtc-204	227	7	trends	trend	NOUN
ijtc-204	227	8	and	and	CCONJ
ijtc-204	227	9	needs	need	NOUN
ijtc-204	227	10	that	that	PRON
ijtc-204	227	11	are	be	AUX
ijtc-204	227	12	being	be	AUX
ijtc-204	227	13	discussed	discuss	VERB
ijtc-204	227	14	by	by	ADP
ijtc-204	227	15	its	its	PRON
ijtc-204	227	16	customers	customer	NOUN
ijtc-204	227	17	.	.	PUNCT
ijtc-204	228	1	customer	customer	NOUN
ijtc-204	228	2	satisfaction	satisfaction	NOUN
ijtc-204	228	3	is	be	AUX
ijtc-204	228	4	an	an	DET
ijtc-204	228	5	important	important	ADJ
ijtc-204	228	6	element	element	NOUN
ijtc-204	228	7	in	in	ADP
ijtc-204	228	8	business	business	NOUN
ijtc-204	228	9	life	life	NOUN
ijtc-204	228	10	and	and	CCONJ
ijtc-204	228	11	business	business	NOUN
ijtc-204	228	12	development	development	NOUN
ijtc-204	228	13	.	.	PUNCT
ijtc-204	229	1	as	as	ADP
ijtc-204	229	2	a	a	DET
ijtc-204	229	3	business	business	NOUN
ijtc-204	229	4	actor	actor	NOUN
ijtc-204	229	5	,	,	PUNCT
ijtc-204	229	6	the	the	DET
ijtc-204	229	7	thing	thing	NOUN
ijtc-204	229	8	that	that	PRON
ijtc-204	229	9	is	be	AUX
ijtc-204	229	10	often	often	ADV
ijtc-204	229	11	overlooked	overlook	VERB
ijtc-204	229	12	is	be	AUX
ijtc-204	229	13	the	the	DET
ijtc-204	229	14	bookkeeping	bookkeeping	NOUN
ijtc-204	229	15	process	process	NOUN
ijtc-204	229	16	,	,	PUNCT
ijtc-204	229	17	even	even	ADV
ijtc-204	229	18	though	though	SCONJ
ijtc-204	229	19	bookkeeping	bookkeeping	NOUN
ijtc-204	229	20	is	be	AUX
ijtc-204	229	21	one	one	NUM
ijtc-204	229	22	way	way	NOUN
ijtc-204	229	23	to	to	PART
ijtc-204	229	24	monitor	monitor	VERB
ijtc-204	229	25	the	the	DET
ijtc-204	229	26	overall	overall	ADJ
ijtc-204	229	27	financial	financial	ADJ
ijtc-204	229	28	health	health	NOUN
ijtc-204	229	29	of	of	ADP
ijtc-204	229	30	a	a	DET
ijtc-204	229	31	business	business	NOUN
ijtc-204	229	32	and	and	CCONJ
ijtc-204	229	33	to	to	PART
ijtc-204	229	34	find	find	VERB
ijtc-204	229	35	out	out	ADP
ijtc-204	229	36	the	the	DET
ijtc-204	229	37	advantages	advantage	NOUN
ijtc-204	229	38	or	or	CCONJ
ijtc-204	229	39	disadvantages	disadvantage	NOUN
ijtc-204	229	40	experienced	experience	VERB
ijtc-204	229	41	in	in	ADP
ijtc-204	229	42	the	the	DET
ijtc-204	229	43	business	business	NOUN
ijtc-204	229	44	.	.	PUNCT
ijtc-204	230	1	if	if	SCONJ
ijtc-204	230	2	you	you	PRON
ijtc-204	230	3	think	think	VERB
ijtc-204	230	4	that	that	SCONJ
ijtc-204	230	5	doing	do	VERB
ijtc-204	230	6	bookkeeping	bookkeeping	NOUN
ijtc-204	230	7	is	be	AUX
ijtc-204	230	8	difficult	difficult	ADJ
ijtc-204	230	9	and	and	CCONJ
ijtc-204	230	10	time	time	NOUN
ijtc-204	230	11	-	-	PUNCT
ijtc-204	230	12	consuming	consume	VERB
ijtc-204	230	13	,	,	PUNCT
ijtc-204	230	14	accurate	accurate	ADJ
ijtc-204	230	15	online	online	ADV
ijtc-204	230	16	as	as	ADP
ijtc-204	230	17	a	a	DET
ijtc-204	230	18	business	business	NOUN
ijtc-204	230	19	accounting	accounting	NOUN
ijtc-204	230	20	software	software	NOUN
ijtc-204	230	21	,	,	PUNCT
ijtc-204	230	22	the	the	DET
ijtc-204	230	23	bookkeeping	bookkeeping	NOUN
ijtc-204	230	24	process	process	NOUN
ijtc-204	230	25	becomes	become	VERB
ijtc-204	230	26	easier	easy	ADJ
ijtc-204	230	27	and	and	CCONJ
ijtc-204	230	28	can	can	AUX
ijtc-204	230	29	be	be	AUX
ijtc-204	230	30	done	do	VERB
ijtc-204	230	31	anytime	anytime	ADV
ijtc-204	230	32	and	and	CCONJ
ijtc-204	230	33	anywhere	anywhere	ADJ
ijtc-204	230	34	references	reference	NOUN
ijtc-204	230	35	ali	ali	PROPN
ijtc-204	230	36	,	,	PUNCT
ijtc-204	230	37	h	h	PROPN
ijtc-204	230	38	&	&	CCONJ
ijtc-204	230	39	baruna	baruna	PROPN
ijtc-204	230	40	h	h	PROPN
ijtc-204	230	41	(	(	PUNCT
ijtc-204	230	42	2015	2015	NUM
ijtc-204	230	43	)	)	PUNCT
ijtc-204	230	44	.	.	PUNCT
ijtc-204	231	1	one	one	NUM
ijtc-204	231	2	-	-	PUNCT
ijtc-204	231	3	stop	stop	NOUN
ijtc-204	231	4	services	service	NOUN
ijtc-204	231	5	:	:	PUNCT
ijtc-204	231	6	quality	quality	NOUN
ijtc-204	231	7	of	of	ADP
ijtc-204	231	8	service	service	NOUN
ijtc-204	231	9	and	and	CCONJ
ijtc-204	231	10	accessibility	accessibility	NOUN
ijtc-204	231	11	to	to	ADP
ijtc-204	231	12	the	the	DET
ijtc-204	231	13	investor	investor	NOUN
ijtc-204	231	14	loyalty	loyalty	NOUN
ijtc-204	231	15	:	:	PUNCT
ijtc-204	231	16	the	the	DET
ijtc-204	231	17	investment	investment	NOUN
ijtc-204	231	18	coordinating	coordinate	VERB
ijtc-204	231	19	board	board	NOUN
ijtc-204	231	20	.	.	PUNCT
ijtc-204	232	1	international	international	ADJ
ijtc-204	232	2	journal	journal	PROPN
ijtc-204	232	3	of	of	ADP
ijtc-204	232	4	bisnis	bisnis	PROPN
ijtc-204	232	5	and	and	CCONJ
ijtc-204	232	6	commerce	commerce	PROPN
ijtc-204	232	7	arikunto	arikunto	ADP
ijtc-204	232	8	,	,	PUNCT
ijtc-204	232	9	suharsimi	suharsimi	PROPN
ijtc-204	232	10	,	,	PUNCT
ijtc-204	232	11	(	(	PUNCT
ijtc-204	232	12	2008	2008	NUM
ijtc-204	232	13	)	)	PUNCT
ijtc-204	232	14	.	.	PUNCT
ijtc-204	233	1	prosedur	prosedur	PROPN
ijtc-204	233	2	penelitian	penelitian	PROPN
ijtc-204	233	3	suatu	suatu	PROPN
ijtc-204	233	4	pendekatan	pendekatan	PROPN
ijtc-204	233	5	praktek	praktek	NOUN
ijtc-204	233	6	.	.	PUNCT
ijtc-204	234	1	jakarta	jakarta	PROPN
ijtc-204	234	2	:	:	PUNCT
ijtc-204	234	3	rineka	rineka	NOUN
ijtc-204	234	4	cipta	cipta	VERB
ijtc-204	234	5	.	.	PUNCT
ijtc-204	235	1	azwar	azwar	PROPN
ijtc-204	235	2	,	,	PUNCT
ijtc-204	235	3	syaifuddin	syaifuddin	PROPN
ijtc-204	235	4	,	,	PUNCT
ijtc-204	235	5	(	(	PUNCT
ijtc-204	235	6	2007	2007	NUM
ijtc-204	235	7	)	)	PUNCT
ijtc-204	235	8	.	.	PUNCT
ijtc-204	236	1	validitas	validitas	PROPN
ijtc-204	236	2	dan	dan	PROPN
ijtc-204	236	3	reliabilitas	reliabilitas	PROPN
ijtc-204	236	4	,	,	PUNCT
ijtc-204	236	5	yogyakarta	yogyakarta	PROPN
ijtc-204	236	6	:	:	PUNCT
ijtc-204	236	7	pustaka	pustaka	ADJ
ijtc-204	236	8	pelajar	pelajar	NOUN
ijtc-204	236	9	.	.	PUNCT
ijtc-204	237	1	bhatt	bhatt	PROPN
ijtc-204	237	2	,	,	PUNCT
ijtc-204	237	3	a.k	a.k	PROPN
ijtc-204	237	4	,	,	PUNCT
ijtc-204	237	5	(	(	PUNCT
ijtc-204	237	6	2016	2016	NUM
ijtc-204	237	7	)	)	PUNCT
ijtc-204	237	8	.	.	PUNCT
ijtc-204	238	1	measuring	measure	VERB
ijtc-204	238	2	customer	customer	NOUN
ijtc-204	238	3	satisfaction	satisfaction	NOUN
ijtc-204	238	4	using	use	VERB
ijtc-204	238	5	servqual	servqual	ADJ
ijtc-204	238	6	model	model	NOUN
ijtc-204	238	7	-an	-an	ADP
ijtc-204	238	8	empirical	empirical	ADJ
ijtc-204	238	9	study	study	NOUN
ijtc-204	238	10	.	.	PUNCT
ijtc-204	239	1	international	international	ADJ
ijtc-204	239	2	journal	journal	NOUN
ijtc-204	239	3	of	of	ADP
ijtc-204	239	4	trend	trend	NOUN
ijtc-204	239	5	in	in	ADP
ijtc-204	239	6	research	research	NOUN
ijtc-204	239	7	and	and	CCONJ
ijtc-204	239	8	development	development	NOUN
ijtc-204	239	9	,	,	PUNCT
ijtc-204	239	10	volume	volume	NOUN
ijtc-204	239	11	3(1	3(1	NUM
ijtc-204	239	12	)	)	PUNCT
ijtc-204	239	13	,	,	PUNCT
ijtc-204	239	14	issn	issn	PROPN
ijtc-204	239	15	:	:	PUNCT
ijtc-204	239	16	2394	2394	NUM
ijtc-204	239	17	-	-	SYM
ijtc-204	239	18	9333	9333	NUM
ijtc-204	239	19	.	.	PUNCT
ijtc-204	240	1	bhatt	bhatt	PROPN
ijtc-204	240	2	,	,	PUNCT
ijtc-204	240	3	a.k	a.k	PROPN
ijtc-204	240	4	.	.	PROPN
ijtc-204	240	5	,	,	PUNCT
ijtc-204	240	6	divya	divya	PROPN
ijtc-204	240	7	sahil	sahil	PROPN
ijtc-204	240	8	bhanawat	bhanawat	PROPN
ijtc-204	240	9	(	(	PUNCT
ijtc-204	240	10	2016	2016	NUM
ijtc-204	240	11	)	)	PUNCT
ijtc-204	240	12	.	.	PUNCT
ijtc-204	241	1	measuring	measure	VERB
ijtc-204	241	2	customer	customer	NOUN
ijtc-204	241	3	satisfaction	satisfaction	NOUN
ijtc-204	241	4	using	use	VERB
ijtc-204	241	5	servqual	servqual	ADJ
ijtc-204	241	6	model	model	NOUN
ijtc-204	241	7	–	–	PUNCT
ijtc-204	241	8	an	an	DET
ijtc-204	241	9	empirical	empirical	ADJ
ijtc-204	241	10	study	study	NOUN
ijtc-204	241	11	chamidah	chamidah	PROPN
ijtc-204	241	12	,	,	PUNCT
ijtc-204	241	13	s.	s.	PROPN
ijtc-204	241	14	(	(	PUNCT
ijtc-204	241	15	2016	2016	NUM
ijtc-204	241	16	)	)	PUNCT
ijtc-204	241	17	.	.	PUNCT
ijtc-204	242	1	analisis	analisis	ADJ
ijtc-204	242	2	pengaruh	pengaruh	NOUN
ijtc-204	242	3	dimensi	dimensi	NOUN
ijtc-204	242	4	kualitas	kualitas	PROPN
ijtc-204	242	5	jasa	jasa	PROPN
ijtc-204	242	6	terhadap	terhadap	PROPN
ijtc-204	242	7	kepuasan	kepuasan	PROPN
ijtc-204	242	8	nasabah	nasabah	PROPN
ijtc-204	242	9	dan	dan	PROPN
ijtc-204	242	10	dampaknya	dampaknya	PROPN
ijtc-204	242	11	pada	pada	PROPN
ijtc-204	242	12	loyalitas	loyalitas	PROPN
ijtc-204	242	13	nasabah	nasabah	NOUN
ijtc-204	242	14	(	(	PUNCT
ijtc-204	242	15	studi	studi	PROPN
ijtc-204	242	16	pada	pada	PROPN
ijtc-204	242	17	nasabah	nasabah	PROPN
ijtc-204	243	1	pt.bpr	pt.bpr	PROPN
ijtc-204	243	2	raya	raya	PROPN
ijtc-204	243	3	surya	surya	PROPN
ijtc-204	243	4	nuansa	nuansa	PROPN
ijtc-204	243	5	ponorogo	ponorogo	PROPN
ijtc-204	243	6	)	)	PUNCT
ijtc-204	243	7	.	.	PUNCT
ijtc-204	244	1	kalimantan	kalimantan	PROPN
ijtc-204	244	2	scientiae	scientiae	PROPN
ijtc-204	244	3	,	,	PUNCT
ijtc-204	244	4	67	67	NUM
ijtc-204	244	5	,	,	PUNCT
ijtc-204	244	6	45	45	NUM
ijtc-204	244	7	-	-	SYM
ijtc-204	244	8	57	57	NUM
ijtc-204	244	9	.	.	PUNCT
ijtc-204	245	1	the	the	DET
ijtc-204	245	2	effect	effect	NOUN
ijtc-204	245	3	of	of	ADP
ijtc-204	245	4	product	product	NOUN
ijtc-204	245	5	quality	quality	NOUN
ijtc-204	245	6	on	on	ADP
ijtc-204	245	7	customer	customer	NOUN
ijtc-204	245	8	satisfaction	satisfaction	NOUN
ijtc-204	245	9	implications	implication	NOUN
ijtc-204	245	10	on	on	ADP
ijtc-204	245	11	customer	customer	NOUN
ijtc-204	245	12	loyalty	loyalty	NOUN
ijtc-204	245	13	in	in	ADP
ijtc-204	245	14	the	the	DET
ijtc-204	245	15	era	era	NOUN
ijtc-204	245	16	covid-19	covid-19	PROPN
ijtc-204	245	17	syafarudin	syafarudin	VERB
ijtc-204	245	18	80	80	NUM
ijtc-204	245	19	|	|	ADV
ijtc-204	245	20	ilomata	ilomata	NOUN
ijtc-204	245	21	international	international	ADJ
ijtc-204	245	22	journal	journal	NOUN
ijtc-204	245	23	of	of	ADP
ijtc-204	245	24	tax	tax	PROPN
ijtc-204	245	25	&	&	CCONJ
ijtc-204	245	26	accounting	accounting	PROPN
ijtc-204	245	27	volume	volume	NOUN
ijtc-204	245	28	2	2	NUM
ijtc-204	245	29	issue	issue	NOUN
ijtc-204	245	30	1	1	NUM
ijtc-204	245	31	,	,	PUNCT
ijtc-204	245	32	january	january	PROPN
ijtc-204	245	33	2021	2021	NUM
ijtc-204	245	34	christina	christina	PROPN
ijtc-204	245	35	,	,	PUNCT
ijtc-204	245	36	fransisca	fransisca	NOUN
ijtc-204	245	37	sandra	sandra	PROPN
ijtc-204	245	38	(	(	PUNCT
ijtc-204	245	39	2014	2014	NUM
ijtc-204	245	40	)	)	PUNCT
ijtc-204	245	41	.	.	PUNCT
ijtc-204	246	1	pengaruh	pengaruh	NOUN
ijtc-204	246	2	kualitas	kualita	NOUN
ijtc-204	246	3	pelayanan	pelayanan	VERB
ijtc-204	246	4	dan	dan	PROPN
ijtc-204	246	5	citra	citra	PROPN
ijtc-204	246	6	korporasi	korporasi	PROPN
ijtc-204	246	7	terhadap	terhadap	PROPN
ijtc-204	246	8	kesetiaan	kesetiaan	PROPN
ijtc-204	246	9	pelanggan	pelanggan	PROPN
ijtc-204	246	10	melalui	melalui	PROPN
ijtc-204	246	11	kepuasan	kepuasan	PROPN
ijtc-204	246	12	pelanggan	pelanggan	PROPN
ijtc-204	246	13	daud	daud	PROPN
ijtc-204	246	14	,	,	PUNCT
ijtc-204	246	15	denny	denny	PROPN
ijtc-204	246	16	(	(	PUNCT
ijtc-204	246	17	2012	2012	NUM
ijtc-204	246	18	)	)	PUNCT
ijtc-204	246	19	.	.	PUNCT
ijtc-204	247	1	promosi	promosi	PROPN
ijtc-204	247	2	dan	dan	PROPN
ijtc-204	247	3	kualitas	kualitas	PROPN
ijtc-204	247	4	layanan	layanan	PROPN
ijtc-204	248	1	pengaruhnya	pengaruhnya	PROPN
ijtc-204	248	2	terhadap	terhadap	PROPN
ijtc-204	248	3	keputusan	keputusan	PROPN
ijtc-204	248	4	konsumen	konsumen	PROPN
ijtc-204	248	5	menggunakan	menggunakan	PROPN
ijtc-204	248	6	jasa	jasa	PROPN
ijtc-204	248	7	pembiayaan	pembiayaan	PROPN
ijtc-204	248	8	pada	pada	PROPN
ijtc-204	248	9	pt	pt	PROPN
ijtc-204	248	10	.	.	PROPN
ijtc-204	248	11	bess	bess	PROPN
ijtc-204	248	12	finance	finance	PROPN
ijtc-204	248	13	manado	manado	PROPN
ijtc-204	248	14	febriana	febriana	PROPN
ijtc-204	248	15	,	,	PUNCT
ijtc-204	248	16	nina	nina	PROPN
ijtc-204	248	17	indah	indah	PROPN
ijtc-204	248	18	(	(	PUNCT
ijtc-204	248	19	2016	2016	NUM
ijtc-204	248	20	)	)	PUNCT
ijtc-204	248	21	.	.	PUNCT
ijtc-204	249	1	analisis	analisis	ADJ
ijtc-204	249	2	kualitas	kualita	NOUN
ijtc-204	249	3	pelayanan	pelayanan	VERB
ijtc-204	249	4	bank	bank	PROPN
ijtc-204	249	5	terhadap	terhadap	PROPN
ijtc-204	249	6	kepuasan	kepuasan	PROPN
ijtc-204	249	7	nasabah	nasabah	PROPN
ijtc-204	249	8	pada	pada	PROPN
ijtc-204	249	9	bank	bank	PROPN
ijtc-204	249	10	muamalat	muamalat	PROPN
ijtc-204	249	11	indonesia	indonesia	PROPN
ijtc-204	249	12	kantor	kantor	PROPN
ijtc-204	249	13	cabang	cabang	PROPN
ijtc-204	249	14	pembantu	pembantu	VERB
ijtc-204	249	15	tulung	tulung	PROPN
ijtc-204	249	16	agung	agung	PROPN
ijtc-204	249	17	ghozali	ghozali	PROPN
ijtc-204	249	18	,	,	PUNCT
ijtc-204	249	19	imam	imam	PROPN
ijtc-204	249	20	.	.	PUNCT
ijtc-204	250	1	(	(	PUNCT
ijtc-204	250	2	2014	2014	NUM
ijtc-204	250	3	)	)	PUNCT
ijtc-204	250	4	.	.	PUNCT
ijtc-204	251	1	structural	structural	ADJ
ijtc-204	251	2	equation	equation	NOUN
ijtc-204	251	3	modeling	model	VERB
ijtc-204	251	4	metode	metode	PROPN
ijtc-204	251	5	alternatif	alternatif	PROPN
ijtc-204	251	6	dengan	dengan	PROPN
ijtc-204	251	7	partial	partial	PROPN
ijtc-204	251	8	least	least	ADV
ijtc-204	251	9	square	square	ADJ
ijtc-204	251	10	(	(	PUNCT
ijtc-204	251	11	pls	pls	INTJ
ijtc-204	251	12	)	)	PUNCT
ijtc-204	251	13	,	,	PUNCT
ijtc-204	251	14	edisi	edisi	VERB
ijtc-204	251	15	4	4	NUM
ijtc-204	251	16	.	.	PUNCT
ijtc-204	252	1	semarang	semarang	PROPN
ijtc-204	252	2	:	:	PUNCT
ijtc-204	253	1	badan	badan	PROPN
ijtc-204	253	2	penerbit	penerbit	PROPN
ijtc-204	253	3	universitas	universita	NOUN
ijtc-204	253	4	diponegoro	diponegoro	PROPN
ijtc-204	253	5	.	.	PUNCT
ijtc-204	254	1	gunawardane	gunawardane	NOUN
ijtc-204	254	2	,	,	PUNCT
ijtc-204	254	3	n.p	n.p	PROPN
ijtc-204	254	4	.	.	PROPN
ijtc-204	254	5	(	(	PUNCT
ijtc-204	254	6	2015	2015	NUM
ijtc-204	254	7	)	)	PUNCT
ijtc-204	254	8	.	.	PUNCT
ijtc-204	255	1	impact	impact	NOUN
ijtc-204	255	2	of	of	ADP
ijtc-204	255	3	brand	brand	NOUN
ijtc-204	255	4	equity	equity	NOUN
ijtc-204	255	5	towards	towards	ADP
ijtc-204	255	6	purchasing	purchase	VERB
ijtc-204	255	7	desition	desition	PROPN
ijtc-204	255	8	:	:	PUNCT
ijtc-204	255	9	a	a	DET
ijtc-204	255	10	situation	situation	NOUN
ijtc-204	255	11	on	on	ADP
ijtc-204	255	12	mobile	mobile	ADJ
ijtc-204	255	13	griffin	griffin	NOUN
ijtc-204	255	14	,	,	PUNCT
ijtc-204	255	15	j.	j.	PROPN
ijtc-204	255	16	(	(	PUNCT
ijtc-204	255	17	2015	2015	NUM
ijtc-204	255	18	.	.	PUNCT
ijtc-204	255	19	)	)	PUNCT
ijtc-204	256	1	customer	customer	NOUN
ijtc-204	256	2	loyalty	loyalty	NOUN
ijtc-204	256	3	,	,	PUNCT
ijtc-204	256	4	menumbuhkan	menumbuhkan	PROPN
ijtc-204	256	5	dan	dan	PROPN
ijtc-204	256	6	mempertahankan	mempertahankan	PROPN
ijtc-204	256	7	kesetiaan	kesetiaan	PROPN
ijtc-204	256	8	pelanggan	pelanggan	PROPN
ijtc-204	256	9	jakarta	jakarta	PROPN
ijtc-204	256	10	aerlangga	aerlangga	PROPN
ijtc-204	256	11	gerry	gerry	PROPN
ijtc-204	256	12	.	.	PUNCT
ijtc-204	257	1	(	(	PUNCT
ijtc-204	257	2	2004	2004	NUM
ijtc-204	257	3	)	)	PUNCT
ijtc-204	257	4	.	.	PUNCT
ijtc-204	258	1	dasar	dasar	VERB
ijtc-204	258	2	-	-	PUNCT
ijtc-204	258	3	dasar	dasar	VERB
ijtc-204	258	4	pemasaran	pemasaran	NOUN
ijtc-204	258	5	.	.	PUNCT
ijtc-204	259	1	jilid	jilid	PROPN
ijtc-204	259	2	1	1	NUM
ijtc-204	259	3	.	.	PUNCT
ijtc-204	259	4	dialihbahasakan	dialihbahasakan	PROPN
ijtc-204	259	5	oleh	oleh	PROPN
ijtc-204	259	6	:	:	PUNCT
ijtc-204	259	7	alexander	alexander	PROPN
ijtc-204	259	8	sindoro	sindoro	PROPN
ijtc-204	259	9	.	.	PUNCT
ijtc-204	260	1	jakarta	jakarta	PROPN
ijtc-204	260	2	:	:	PUNCT
ijtc-204	260	3	pt	pt	PROPN
ijtc-204	260	4	indeks	indek	NOUN
ijtc-204	260	5	hair	hair	NOUN
ijtc-204	260	6	,	,	PUNCT
ijtc-204	260	7	j.f	j.f	PROPN
ijtc-204	260	8	.	.	PROPN
ijtc-204	260	9	,	,	PUNCT
ijtc-204	260	10	r.f	r.f	PROPN
ijtc-204	260	11	.	.	PROPN
ijtc-204	260	12	anderson	anderson	PROPN
ijtc-204	260	13	,	,	PUNCT
ijtc-204	260	14	r.l	r.l	PROPN
ijtc-204	260	15	.	.	PROPN
ijtc-204	260	16	tatham	tatham	PROPN
ijtc-204	260	17	dan	dan	PROPN
ijtc-204	260	18	w.c	w.c	PROPN
ijtc-204	260	19	.	.	PROPN
ijtc-204	260	20	black	black	PROPN
ijtc-204	260	21	.	.	PUNCT
ijtc-204	261	1	(	(	PUNCT
ijtc-204	261	2	1995	1995	NUM
ijtc-204	261	3	)	)	PUNCT
ijtc-204	261	4	.	.	PUNCT
ijtc-204	262	1	multivariate	multivariate	NOUN
ijtc-204	262	2	data	datum	NOUN
ijtc-204	262	3	analysis	analysis	NOUN
ijtc-204	262	4	with	with	ADP
ijtc-204	262	5	readings	reading	NOUN
ijtc-204	262	6	,	,	PUNCT
ijtc-204	262	7	4th	4th	ADJ
ijtc-204	262	8	edition	edition	NOUN
ijtc-204	262	9	,	,	PUNCT
ijtc-204	262	10	new	new	PROPN
ijtc-204	262	11	jersey	jersey	PROPN
ijtc-204	262	12	:	:	PUNCT
ijtc-204	262	13	prentice	prentice	NOUN
ijtc-204	262	14	-	-	PUNCT
ijtc-204	262	15	hall	hall	NOUN
ijtc-204	262	16	,	,	PUNCT
ijtc-204	262	17	englewood	englewood	PROPN
ijtc-204	262	18	cliffs	cliffs	PROPN
ijtc-204	262	19	.	.	PUNCT
ijtc-204	263	1	kotler	kotler	PROPN
ijtc-204	263	2	,	,	PUNCT
ijtc-204	263	3	philip	philip	PROPN
ijtc-204	263	4	.	.	PUNCT
ijtc-204	264	1	(	(	PUNCT
ijtc-204	264	2	2008	2008	NUM
ijtc-204	264	3	)	)	PUNCT
ijtc-204	264	4	.	.	PUNCT
ijtc-204	265	1	prinsip	prinsip	NOUN
ijtc-204	265	2	-	-	PUNCT
ijtc-204	265	3	prinsip	prinsip	NOUN
ijtc-204	265	4	pemasaran	pemasaran	NOUN
ijtc-204	265	5	.	.	PUNCT
ijtc-204	266	1	edisi	edisi	VERB
ijtc-204	266	2	12	12	NUM
ijtc-204	266	3	.	.	PUNCT
ijtc-204	267	1	alih	alih	PROPN
ijtc-204	267	2	bahasa	bahasa	PROPN
ijtc-204	267	3	:	:	PUNCT
ijtc-204	267	4	bob	bob	PROPN
ijtc-204	267	5	sabran	sabran	NOUN
ijtc-204	267	6	.	.	PUNCT
ijtc-204	268	1	jakarta	jakarta	PROPN
ijtc-204	268	2	:	:	PUNCT
ijtc-204	268	3	erlangga	erlangga	PROPN
ijtc-204	268	4	.	.	PUNCT
ijtc-204	268	5	kotler	kotler	PROPN
ijtc-204	268	6	,	,	PUNCT
ijtc-204	268	7	philip	philip	PROPN
ijtc-204	268	8	dan	dan	PROPN
ijtc-204	268	9	armstrong	armstrong	PROPN
ijtc-204	268	10	,	,	PUNCT
ijtc-204	268	11	kotler	kotler	PROPN
ijtc-204	268	12	,	,	PUNCT
ijtc-204	268	13	philip	philip	PROPN
ijtc-204	268	14	dan	dan	PROPN
ijtc-204	268	15	kevin	kevin	PROPN
ijtc-204	268	16	l.	l.	PROPN
ijtc-204	268	17	keller	keller	PROPN
ijtc-204	268	18	.	.	PUNCT
ijtc-204	269	1	(	(	PUNCT
ijtc-204	269	2	2009	2009	NUM
ijtc-204	269	3	)	)	PUNCT
ijtc-204	269	4	.	.	PUNCT
ijtc-204	270	1	manajemen	manajeman	NOUN
ijtc-204	270	2	pemasaran	pemasaran	PROPN
ijtc-204	270	3	.	.	PUNCT
ijtc-204	271	1	edisi	edisi	VERB
ijtc-204	271	2	ketigabelas	ketigabelas	PROPN
ijtc-204	271	3	jilid	jilid	PROPN
ijtc-204	271	4	1	1	NUM
ijtc-204	271	5	.	.	PUNCT
ijtc-204	271	6	dialihbahasakan	dialihbahasakan	PROPN
ijtc-204	271	7	oleh	oleh	PROPN
ijtc-204	271	8	:	:	PUNCT
ijtc-204	271	9	bob	bob	PROPN
ijtc-204	271	10	sabran	sabran	NOUN
ijtc-204	271	11	.	.	PUNCT
ijtc-204	272	1	jakarta	jakarta	PROPN
ijtc-204	272	2	:	:	PUNCT
ijtc-204	272	3	eirlangga	eirlangga	PROPN
ijtc-204	272	4	.	.	PUNCT
ijtc-204	273	1	kurniawati	kurniawati	PROPN
ijtc-204	273	2	,	,	PUNCT
ijtc-204	273	3	d.	d.	PROPN
ijtc-204	273	4	,	,	PUNCT
ijtc-204	273	5	suharyono	suharyono	PROPN
ijtc-204	273	6	.	.	PROPN
ijtc-204	273	7	,	,	PUNCT
ijtc-204	273	8	kusumawati	kusumawati	PROPN
ijtc-204	273	9	,	,	PUNCT
ijtc-204	273	10	a	a	DET
ijtc-204	273	11	(	(	PUNCT
ijtc-204	273	12	2014	2014	NUM
ijtc-204	273	13	)	)	PUNCT
ijtc-204	273	14	.	.	PUNCT
ijtc-204	274	1	pengaruh	pengaruh	PROPN
ijtc-204	274	2	citra	citra	PROPN
ijtc-204	274	3	merek	merek	PROPN
ijtc-204	274	4	dan	dan	PROPN
ijtc-204	274	5	kualitas	kualitas	PROPN
ijtc-204	274	6	produk	produk	PROPN
ijtc-204	274	7	terhadap	terhadap	PROPN
ijtc-204	274	8	kepuasan	kepuasan	PROPN
ijtc-204	274	9	dan	dan	PROPN
ijtc-204	274	10	loyalitas	loyalitas	PROPN
ijtc-204	274	11	pelanggan	pelanggan	VERB
ijtc-204	274	12	.	.	PUNCT
ijtc-204	275	1	jurnal	jurnal	ADJ
ijtc-204	275	2	administrasi	administrasi	NOUN
ijtc-204	275	3	bisnis	bisnis	PROPN
ijtc-204	275	4	,	,	PUNCT
ijtc-204	275	5	volume	volume	NOUN
ijtc-204	275	6	14	14	NUM
ijtc-204	275	7	nomor	nomor	NOUN
ijtc-204	275	8	2	2	NUM
ijtc-204	275	9	september	september	PROPN
ijtc-204	275	10	2014	2014	NUM
ijtc-204	275	11	.	.	PUNCT
ijtc-204	276	1	lupiyoadi	lupiyoadi	NOUN
ijtc-204	276	2	rambat	rambat	PROPN
ijtc-204	276	3	.	.	PUNCT
ijtc-204	277	1	(	(	PUNCT
ijtc-204	277	2	2001	2001	NUM
ijtc-204	277	3	)	)	PUNCT
ijtc-204	277	4	.	.	PUNCT
ijtc-204	278	1	manajemen	manajeman	NOUN
ijtc-204	278	2	pemasaran	pemasaran	PROPN
ijtc-204	278	3	jasa	jasa	PROPN
ijtc-204	278	4	.	.	PUNCT
ijtc-204	279	1	(	(	PUNCT
ijtc-204	279	2	teori	teori	PROPN
ijtc-204	279	3	dan	dan	PROPN
ijtc-204	279	4	praktik	praktik	PROPN
ijtc-204	279	5	)	)	PUNCT
ijtc-204	279	6	.	.	PUNCT
ijtc-204	280	1	edisi	edisi	VERB
ijtc-204	280	2	pertama	pertama	PROPN
ijtc-204	280	3	.	.	PUNCT
ijtc-204	281	1	depok	depok	PROPN
ijtc-204	281	2	:	:	PUNCT
ijtc-204	281	3	salemba	salemba	NOUN
ijtc-204	281	4	empat	empat	PROPN
ijtc-204	281	5	.	.	PUNCT
ijtc-204	282	1	hertati.l	hertati.l	PROPN
ijtc-204	282	2	.	.	PUNCT
ijtc-204	283	1	(	(	PUNCT
ijtc-204	283	2	2015	2015	NUM
ijtc-204	283	3	)	)	PUNCT
ijtc-204	283	4	.	.	PUNCT
ijtc-204	284	1	total	total	ADJ
ijtc-204	284	2	quality	quality	NOUN
ijtc-204	284	3	management	management	NOUN
ijtc-204	284	4	as	as	ADP
ijtc-204	284	5	technics	technic	NOUN
ijtc-204	284	6	on	on	ADP
ijtc-204	284	7	strategic	strategic	ADJ
ijtc-204	284	8	management	management	NOUN
ijtc-204	284	9	accounting	accounting	NOUN
ijtc-204	284	10	.	.	PUNCT
ijtc-204	285	1	international	international	ADJ
ijtc-204	285	2	journal	journal	NOUN
ijtc-204	285	3	of	of	ADP
ijtc-204	285	4	recent	recent	ADJ
ijtc-204	285	5	advances	advance	NOUN
ijtc-204	285	6	in	in	ADP
ijtc-204	285	7	multidisciplinary	multidisciplinary	ADJ
ijtc-204	285	8	research	research	NOUN
ijtc-204	285	9	2	2	NUM
ijtc-204	285	10	,	,	PUNCT
ijtc-204	285	11	(	(	PUNCT
ijtc-204	285	12	11),.0942	11),.0942	NUM
ijtc-204	285	13	-	-	SYM
ijtc-204	285	14	0949	0949	NUM
ijtc-204	285	15	hertati.l	hertati.l	X
ijtc-204	285	16	.	.	PUNCT
ijtc-204	286	1	sumantri	sumantri	PROPN
ijtc-204	286	2	r.(2016	r.(2016	PROPN
ijtc-204	286	3	)	)	PUNCT
ijtc-204	286	4	.	.	PUNCT
ijtc-204	287	1	just	just	ADV
ijtc-204	287	2	in	in	ADP
ijtc-204	287	3	time	time	NOUN
ijtc-204	287	4	,	,	PUNCT
ijtc-204	287	5	value	value	NOUN
ijtc-204	287	6	chain	chain	NOUN
ijtc-204	287	7	,	,	PUNCT
ijtc-204	287	8	total	total	ADJ
ijtc-204	287	9	quality	quality	NOUN
ijtc-204	287	10	management	management	NOUN
ijtc-204	287	11	,	,	PUNCT
ijtc-204	287	12	part	part	NOUN
ijtc-204	287	13	of	of	ADP
ijtc-204	287	14	technical	technical	ADJ
ijtc-204	287	15	strategic	strategic	ADJ
ijtc-204	287	16	management	management	NOUN
ijtc-204	287	17	accounting	accounting	NOUN
ijtc-204	287	18	.	.	PUNCT
ijtc-204	288	1	international	international	ADJ
ijtc-204	288	2	journal	journal	PROPN
ijtc-204	288	3	of	of	ADP
ijtc-204	288	4	scientific	scientific	PROPN
ijtc-204	288	5	&	&	CCONJ
ijtc-204	288	6	technology	technology	PROPN
ijtc-204	288	7	research	research	NOUN
ijtc-204	288	8	5	5	NUM
ijtc-204	288	9	(	(	PUNCT
ijtc-204	288	10	4	4	NUM
ijtc-204	288	11	)	)	PUNCT
ijtc-204	288	12	181	181	NUM
ijtc-204	288	13	-	-	SYM
ijtc-204	288	14	191	191	NUM
ijtc-204	288	15	hertati.l	hertati.l	PROPN
ijtc-204	288	16	&	&	CCONJ
ijtc-204	288	17	syafarudin.a.(2018	syafarudin.a.(2018	NOUN
ijtc-204	288	18	)	)	PUNCT
ijtc-204	288	19	.	.	PUNCT
ijtc-204	289	1	how	how	SCONJ
ijtc-204	289	2	the	the	DET
ijtc-204	289	3	implementation	implementation	NOUN
ijtc-204	289	4	of	of	ADP
ijtc-204	289	5	the	the	DET
ijtc-204	289	6	industrial	industrial	ADJ
ijtc-204	289	7	revolution	revolution	NOUN
ijtc-204	289	8	4.0	4.0	NUM
ijtc-204	289	9	management	management	NOUN
ijtc-204	289	10	information	information	NOUN
ijtc-204	289	11	system	system	NOUN
ijtc-204	289	12	influenced	influence	VERB
ijtc-204	289	13	innovation	innovation	NOUN
ijtc-204	289	14	:	:	PUNCT
ijtc-204	289	15	the	the	DET
ijtc-204	289	16	case	case	NOUN
ijtc-204	289	17	of	of	ADP
ijtc-204	289	18	small	small	ADJ
ijtc-204	289	19	and	and	CCONJ
ijtc-204	289	20	medium	medium	ADJ
ijtc-204	289	21	enterprises	enterprise	NOUN
ijtc-204	289	22	in	in	ADP
ijtc-204	289	23	indonesia	indonesia	PROPN
ijtc-204	289	24	.	.	PROPN
ijtc-204	290	1	journal	journal	PROPN
ijtc-204	290	2	of	of	ADP
ijtc-204	290	3	asian	asian	ADJ
ijtc-204	290	4	business	business	NOUN
ijtc-204	290	5	strategy	strategy	NOUN
ijtc-204	290	6	.	.	PUNCT
ijtc-204	291	1	8	8	NUM
ijtc-204	291	2	(	(	PUNCT
ijtc-204	291	3	2	2	NUM
ijtc-204	291	4	)	)	PUNCT
ijtc-204	291	5	52	52	NUM
ijtc-204	291	6	-	-	SYM
ijtc-204	291	7	62	62	NUM
ijtc-204	291	8	hertati.l	hertati.l	NOUN
ijtc-204	291	9	&	&	CCONJ
ijtc-204	291	10	safkaur.(2020	safkaur.(2020	NOUN
ijtc-204	291	11	)	)	PUNCT
ijtc-204	291	12	.	.	PUNCT
ijtc-204	292	1	the	the	DET
ijtc-204	292	2	influence	influence	NOUN
ijtc-204	292	3	of	of	ADP
ijtc-204	292	4	information	information	NOUN
ijtc-204	292	5	technology	technology	NOUN
ijtc-204	292	6	covid-19	covid-19	PROPN
ijtc-204	292	7	plague	plague	NOUN
ijtc-204	292	8	against	against	ADP
ijtc-204	292	9	financial	financial	ADJ
ijtc-204	292	10	statements	statement	NOUN
ijtc-204	292	11	and	and	CCONJ
ijtc-204	292	12	business	business	NOUN
ijtc-204	292	13	practices	practice	NOUN
ijtc-204	292	14	ijtc	ijtc	VERB
ijtc-204	292	15	ilomata	ilomata	PROPN
ijtc-204	292	16	international	international	ADJ
ijtc-204	292	17	journal	journal	NOUN
ijtc-204	292	18	of	of	ADP
ijtc-204	292	19	tax	tax	PROPN
ijtc-204	292	20	&	&	CCONJ
ijtc-204	292	21	accounting	accounting	NOUN
ijtc-204	292	22	.	.	PUNCT
ijtc-204	293	1	1	1	NUM
ijtc-204	293	2	(	(	PUNCT
ijtc-204	293	3	3	3	NUM
ijtc-204	293	4	)	)	PUNCT
ijtc-204	293	5	122	122	NUM
ijtc-204	293	6	-	-	SYM
ijtc-204	293	7	131	131	NUM
ijtc-204	293	8	hertati	hertati	NOUN
ijtc-204	293	9	.	.	PUNCT
ijtc-204	294	1	l	l	NOUN
ijtc-204	294	2	,	,	PUNCT
ijtc-204	294	3	safkaur	safkaur	NOUN
ijtc-204	294	4	.	.	PUNCT
ijtc-204	295	1	o	o	NOUN
ijtc-204	295	2	,	,	PUNCT
ijtc-204	295	3	simanjuntak	simanjuntak	NOUN
ijtc-204	295	4	.	.	PUNCT
ijtc-204	296	1	o.m.(2019	o.m.(2019	VERB
ijtc-204	296	2	)	)	PUNCT
ijtc-204	296	3	.	.	PUNCT
ijtc-204	297	1	how	how	SCONJ
ijtc-204	297	2	to	to	PART
ijtc-204	297	3	align	align	VERB
ijtc-204	297	4	management	management	NOUN
ijtc-204	297	5	commitments	commitment	NOUN
ijtc-204	297	6	to	to	ADP
ijtc-204	297	7	the	the	DET
ijtc-204	297	8	successful	successful	ADJ
ijtc-204	297	9	implementation	implementation	NOUN
ijtc-204	297	10	of	of	ADP
ijtc-204	297	11	management	management	NOUN
ijtc-204	297	12	accounting	accounting	NOUN
ijtc-204	297	13	information	information	NOUN
ijtc-204	297	14	systems	system	NOUN
ijtc-204	297	15	in	in	ADP
ijtc-204	297	16	manager	manager	NOUN
ijtc-204	297	17	decision	decision	NOUN
ijtc-204	297	18	making	make	VERB
ijtc-204	297	19	.	.	PUNCT
ijtc-204	298	1	ijtc	ijtc	PROPN
ijtc-204	298	2	ilomata	ilomata	PROPN
ijtc-204	298	3	international	international	PROPN
ijtc-204	298	4	journal	journal	NOUN
ijtc-204	298	5	of	of	ADP
ijtc-204	298	6	tax	tax	PROPN
ijtc-204	298	7	&	&	CCONJ
ijtc-204	298	8	accounting	accounting	PROPN
ijtc-204	298	9	1	1	NUM
ijtc-204	298	10	(	(	PUNCT
ijtc-204	298	11	2	2	NUM
ijtc-204	298	12	)	)	PUNCT
ijtc-204	298	13	89	89	NUM
ijtc-204	298	14	-	-	SYM
ijtc-204	298	15	93	93	NUM
ijtc-204	298	16	hertati	hertati	NOUN
ijtc-204	298	17	.	.	PUNCT
ijtc-204	299	1	l	l	NOUN
ijtc-204	299	2	,	,	PUNCT
ijtc-204	299	3	safkaur	safkaur	NOUN
ijtc-204	299	4	.	.	PUNCT
ijtc-204	300	1	o	o	NOUN
ijtc-204	300	2	,	,	PUNCT
ijtc-204	300	3	(	(	PUNCT
ijtc-204	300	4	2019	2019	NUM
ijtc-204	300	5	)	)	PUNCT
ijtc-204	300	6	.	.	PUNCT
ijtc-204	301	1	impact	impact	NOUN
ijtc-204	301	2	of	of	ADP
ijtc-204	301	3	business	business	NOUN
ijtc-204	301	4	strategy	strategy	NOUN
ijtc-204	301	5	on	on	ADP
ijtc-204	301	6	the	the	DET
ijtc-204	301	7	management	management	NOUN
ijtc-204	301	8	accounting	accounting	NOUN
ijtc-204	301	9	:	:	PUNCT
ijtc-204	301	10	the	the	DET
ijtc-204	301	11	case	case	NOUN
ijtc-204	301	12	of	of	ADP
ijtc-204	301	13	the	the	DET
ijtc-204	301	14	production	production	NOUN
ijtc-204	301	15	of	of	ADP
ijtc-204	301	16	state	state	NOUN
ijtc-204	301	17	-	-	PUNCT
ijtc-204	301	18	owned	own	VERB
ijtc-204	301	19	enterprises	enterprise	NOUN
ijtc-204	301	20	in	in	ADP
ijtc-204	301	21	indonesia	indonesia	PROPN
ijtc-204	301	22	,	,	PUNCT
ijtc-204	301	23	south	south	PROPN
ijtc-204	301	24	sumatra	sumatra	PROPN
ijtc-204	301	25	.	.	PROPN
ijtc-204	301	26	journal	journal	PROPN
ijtc-204	301	27	of	of	ADP
ijtc-204	301	28	asian	asian	ADJ
ijtc-204	301	29	business	business	NOUN
ijtc-204	301	30	strategy	strategy	NOUN
ijtc-204	301	31	9	9	NUM
ijtc-204	301	32	,	,	PUNCT
ijtc-204	301	33	(	(	PUNCT
ijtc-204	301	34	1	1	NUM
ijtc-204	301	35	)	)	PUNCT
ijtc-204	301	36	29	29	NUM
ijtc-204	301	37	-	-	SYM
ijtc-204	301	38	39	39	NUM
ijtc-204	301	39	.	.	PUNCT
ijtc-204	302	1	https://ideas.repec.org/a/asi/joabsj/2018p52-62.html	https://ideas.repec.org/a/asi/joabsj/2018p52-62.html	PROPN
ijtc-204	302	2	https://ideas.repec.org/a/asi/joabsj/2018p52-62.html	https://ideas.repec.org/a/asi/joabsj/2018p52-62.html	PROPN
ijtc-204	302	3	https://ideas.repec.org/a/asi/joabsj/2018p52-62.html	https://ideas.repec.org/a/asi/joabsj/2018p52-62.html	ADP
ijtc-204	302	4	the	the	DET
ijtc-204	302	5	effect	effect	NOUN
ijtc-204	302	6	of	of	ADP
ijtc-204	302	7	product	product	NOUN
ijtc-204	302	8	quality	quality	NOUN
ijtc-204	302	9	on	on	ADP
ijtc-204	302	10	customer	customer	NOUN
ijtc-204	302	11	satisfaction	satisfaction	NOUN
ijtc-204	302	12	implications	implication	NOUN
ijtc-204	302	13	on	on	ADP
ijtc-204	302	14	customer	customer	NOUN
ijtc-204	302	15	loyalty	loyalty	NOUN
ijtc-204	302	16	in	in	ADP
ijtc-204	302	17	the	the	DET
ijtc-204	302	18	era	era	NOUN
ijtc-204	302	19	covid-19	covid-19	PROPN
ijtc-204	302	20	syafarudin	syafarudin	VERB
ijtc-204	302	21	81	81	NUM
ijtc-204	302	22	|	|	ADV
ijtc-204	302	23	ilomata	ilomata	PROPN
ijtc-204	302	24	international	international	ADJ
ijtc-204	302	25	journal	journal	NOUN
ijtc-204	302	26	of	of	ADP
ijtc-204	302	27	tax	tax	PROPN
ijtc-204	302	28	&	&	CCONJ
ijtc-204	302	29	accounting	accounting	PROPN
ijtc-204	302	30	volume	volume	NOUN
ijtc-204	302	31	2	2	NUM
ijtc-204	302	32	issue	issue	NOUN
ijtc-204	302	33	1	1	NUM
ijtc-204	302	34	,	,	PUNCT
ijtc-204	302	35	january	january	PROPN
ijtc-204	302	36	2021	2021	NUM
ijtc-204	302	37	hertati.l	hertati.l	PROPN
ijtc-204	302	38	,	,	PUNCT
ijtc-204	302	39	fery.i	fery.i	PROPN
ijtc-204	302	40	,	,	PUNCT
ijtc-204	302	41	safkaur.o.(2020	safkaur.o.(2020	NOUN
ijtc-204	302	42	)	)	PUNCT
ijtc-204	302	43	.	.	PUNCT
ijtc-204	303	1	pengaruh	pengaruh	NOUN
ijtc-204	303	2	komitmen	komitmen	PROPN
ijtc-204	303	3	organisasi	organisasi	PROPN
ijtc-204	303	4	terhadap	terhadap	PROPN
ijtc-204	303	5	sistem	sistem	PROPN
ijtc-204	303	6	informasi	informasi	PROPN
ijtc-204	303	7	keuangan	keuangan	PROPN
ijtc-204	303	8	.	.	PUNCT
ijtc-204	304	1	akuntabilitas	akuntabilita	NOUN
ijtc-204	304	2	:	:	PUNCT
ijtc-204	304	3	jurnal	jurnal	ADJ
ijtc-204	304	4	ilmu	ilmu	PROPN
ijtc-204	304	5	akuntansi	akuntansi	PROPN
ijtc-204	304	6	volume	volume	NOUN
ijtc-204	304	7	13	13	NUM
ijtc-204	304	8	(	(	PUNCT
ijtc-204	304	9	1),125	1),125	NUM
ijtc-204	304	10	-	-	PUNCT
ijtc-204	304	11	136	136	NUM
ijtc-204	304	12	hertati	hertati	NOUN
ijtc-204	304	13	.	.	PUNCT
ijtc-204	305	1	l	l	NOUN
ijtc-204	305	2	,	,	PUNCT
ijtc-204	305	3	zarkasy	zarkasy	NOUN
ijtc-204	305	4	.	.	PUNCT
ijtc-204	306	1	w	w	NOUN
ijtc-204	306	2	,	,	PUNCT
ijtc-204	306	3	adam.m	adam.m	PROPN
ijtc-204	306	4	.	.	PROPN
ijtc-204	306	5	,	,	PUNCT
ijtc-204	306	6	umar	umar	PROPN
ijtc-204	306	7	.	.	PUNCT
ijtc-204	307	1	h	h	PROPN
ijtc-204	307	2	,	,	PUNCT
ijtc-204	307	3	suharman.h.(2020	suharman.h.(2020	NOUN
ijtc-204	307	4	)	)	PUNCT
ijtc-204	307	5	.	.	PUNCT
ijtc-204	308	1	decrease	decrease	NOUN
ijtc-204	308	2	in	in	ADP
ijtc-204	308	3	labor	labor	NOUN
ijtc-204	308	4	levels	level	NOUN
ijtc-204	308	5	in	in	ADP
ijtc-204	308	6	the	the	DET
ijtc-204	308	7	covid-19	covid-19	PROPN
ijtc-204	308	8	government	government	NOUN
ijtc-204	308	9	budget	budget	NOUN
ijtc-204	308	10	.	.	PUNCT
ijtc-204	309	1	ilomata	ilomata	PROPN
ijtc-204	309	2	international	international	ADJ
ijtc-204	309	3	journal	journal	PROPN
ijtc-204	309	4	of	of	ADP
ijtc-204	309	5	tax	tax	PROPN
ijtc-204	309	6	&	&	CCONJ
ijtc-204	309	7	accounting	accounting	NOUN
ijtc-204	309	8	.	.	PUNCT
ijtc-204	310	1	1	1	NUM
ijtc-204	310	2	(	(	PUNCT
ijtc-204	310	3	4	4	NUM
ijtc-204	310	4	)	)	PUNCT
ijtc-204	310	5	.	.	PUNCT
ijtc-204	311	1	193	193	NUM
ijtc-204	311	2	-	-	SYM
ijtc-204	311	3	209	209	NUM
ijtc-204	311	4	hertati.l	hertati.l	PROPN
ijtc-204	311	5	,	,	PUNCT
ijtc-204	311	6	syafarudin.a	syafarudin.a	PROPN
ijtc-204	311	7	,	,	PUNCT
ijtc-204	311	8	safkaur.o	safkaur.o	PROPN
ijtc-204	311	9	.	.	PUNCT
ijtc-204	312	1	fery.i	fery.i	PROPN
ijtc-204	312	2	.	.	PUNCT
ijtc-204	313	1	(	(	PUNCT
ijtc-204	313	2	2020	2020	NUM
ijtc-204	313	3	)	)	PUNCT
ijtc-204	313	4	.	.	PUNCT
ijtc-204	314	1	peran	peran	PROPN
ijtc-204	314	2	manajemen	manajeman	NOUN
ijtc-204	314	3	perubahan	perubahan	PROPN
ijtc-204	314	4	pada	pada	PROPN
ijtc-204	314	5	akuntansi	akuntansi	PROPN
ijtc-204	314	6	manajemen	manajemen	PROPN
ijtc-204	314	7	strategis	strategis	PROPN
ijtc-204	314	8	akibat	akibat	PROPN
ijtc-204	314	9	virus	virus	NOUN
ijtc-204	314	10	corona	corona	PROPN
ijtc-204	314	11	.	.	PUNCT
ijtc-204	315	1	jurnal	jurnal	ADJ
ijtc-204	315	2	revenue	revenue	NOUN
ijtc-204	315	3	:	:	PUNCT
ijtc-204	315	4	jurnal	jurnal	ADJ
ijtc-204	315	5	ilmiah	ilmiah	PROPN
ijtc-204	315	6	akuntansi	akuntansi	PROPN
ijtc-204	315	7	1	1	NUM
ijtc-204	315	8	(	(	PUNCT
ijtc-204	315	9	2	2	NUM
ijtc-204	315	10	)	)	PUNCT
ijtc-204	315	11	.	.	PUNCT
ijtc-204	316	1	201	201	NUM
ijtc-204	316	2	-	-	SYM
ijtc-204	316	3	216	216	NUM
ijtc-204	316	4	.	.	PUNCT
ijtc-204	317	1	hertati.l.safkaur.o.(2020	hertati.l.safkaur.o.(2020	NOUN
ijtc-204	317	2	)	)	PUNCT
ijtc-204	317	3	.	.	PUNCT
ijtc-204	318	1	dampak	dampak	PROPN
ijtc-204	318	2	revolusi	revolusi	PROPN
ijtc-204	318	3	industri	industri	PROPN
ijtc-204	318	4	4.0	4.0	NUM
ijtc-204	318	5	era	era	NOUN
ijtc-204	318	6	covid-19	covid-19	PROPN
ijtc-204	318	7	pada	pada	PROPN
ijtc-204	318	8	sistem	sistem	PROPN
ijtc-204	318	9	informasi	informasi	PROPN
ijtc-204	318	10	akuntansi	akuntansi	PROPN
ijtc-204	318	11	terhadap	terhadap	PROPN
ijtc-204	318	12	struktur	struktur	PROPN
ijtc-204	318	13	modal	modal	PROPN
ijtc-204	318	14	perusahaan	perusahaan	PROPN
ijtc-204	318	15	.	.	PUNCT
ijtc-204	319	1	jurnal	jurnal	PROPN
ijtc-204	319	2	riset	riset	PROPN
ijtc-204	319	3	akuntansi	akuntansi	PROPN
ijtc-204	319	4	dan	dan	PROPN
ijtc-204	319	5	keuangan	keuangan	PROPN
ijtc-204	319	6	8	8	NUM
ijtc-204	319	7	(	(	PUNCT
ijtc-204	319	8	3	3	NUM
ijtc-204	319	9	)	)	PUNCT
ijtc-204	319	10	,	,	PUNCT
ijtc-204	319	11	2020	2020	NUM
ijtc-204	319	12	,	,	PUNCT
ijtc-204	319	13	503	503	NUM
ijtc-204	319	14	-	-	SYM
ijtc-204	319	15	518	518	NUM
ijtc-204	319	16	hussein	hussein	NOUN
ijtc-204	319	17	,	,	PUNCT
ijtc-204	319	18	a.s	a.s	PROPN
ijtc-204	319	19	.	.	PROPN
ijtc-204	319	20	(	(	PUNCT
ijtc-204	319	21	2017	2017	NUM
ijtc-204	319	22	)	)	PUNCT
ijtc-204	319	23	.	.	PUNCT
ijtc-204	320	1	effects	effect	NOUN
ijtc-204	320	2	of	of	ADP
ijtc-204	320	3	brand	brand	NOUN
ijtc-204	320	4	experience	experience	NOUN
ijtc-204	320	5	on	on	ADP
ijtc-204	320	6	brand	brand	NOUN
ijtc-204	320	7	loyalty	loyalty	NOUN
ijtc-204	320	8	in	in	ADP
ijtc-204	320	9	indonesian	indonesian	ADJ
ijtc-204	320	10	casual	casual	ADJ
ijtc-204	320	11	dining	dining	NOUN
ijtc-204	320	12	restaurant	restaurant	NOUN
ijtc-204	320	13	:	:	PUNCT
ijtc-204	320	14	roles	role	NOUN
ijtc-204	320	15	of	of	ADP
ijtc-204	320	16	customer	customer	NOUN
ijtc-204	320	17	satisfaction	satisfaction	NOUN
ijtc-204	320	18	and	and	CCONJ
ijtc-204	320	19	brand	brand	NOUN
ijtc-204	320	20	of	of	ADP
ijtc-204	320	21	origin	origin	PROPN
ijtc-204	320	22	iskandar	iskandar	PROPN
ijtc-204	320	23	,	,	PUNCT
ijtc-204	320	24	dibyo	dibyo	NOUN
ijtc-204	320	25	(	(	PUNCT
ijtc-204	320	26	2007).pengaruh	2007).pengaruh	NUM
ijtc-204	320	27	kualitas	kualita	NOUN
ijtc-204	320	28	pelayanan	pelayanan	VERB
ijtc-204	320	29	terhadap	terhadap	PROPN
ijtc-204	320	30	loyalitas	loyalitas	PROPN
ijtc-204	320	31	nasabah	nasabah	PROPN
ijtc-204	320	32	dengankepuasan	dengankepuasan	PROPN
ijtc-204	320	33	dan	dan	PROPN
ijtc-204	320	34	kepercayaan	kepercayaan	PROPN
ijtc-204	320	35	nasabah	nasabah	PROPN
ijtc-204	320	36	sebagaivariabel	sebagaivariabel	PROPN
ijtc-204	320	37	intervening(studi	intervening(studi	PROPN
ijtc-204	320	38	empiris	empiris	PROPN
ijtc-204	320	39	nasabah	nasabah	PROPN
ijtc-204	320	40	pd.bank	pd.bank	PROPN
ijtc-204	320	41	perkreditan	perkreditan	PROPN
ijtc-204	320	42	rakyatbkk	rakyatbkk	VERB
ijtc-204	320	43	boyolalikota	boyolalikota	NOUN
ijtc-204	320	44	)	)	PUNCT
ijtc-204	321	1	james	james	PROPN
ijtc-204	321	2	and	and	CCONJ
ijtc-204	321	3	sasser	sasser	PROPN
ijtc-204	321	4	.	.	PUNCT
ijtc-204	322	1	(	(	PUNCT
ijtc-204	322	2	2013	2013	NUM
ijtc-204	322	3	)	)	PUNCT
ijtc-204	322	4	,	,	PUNCT
ijtc-204	322	5	desember	desember	PROPN
ijtc-204	322	6	19	19	NUM
ijtc-204	322	7	)	)	PUNCT
ijtc-204	322	8	.	.	PUNCT
ijtc-204	323	1	jurnal	jurnal	ADJ
ijtc-204	323	2	faktor	faktor	NOUN
ijtc-204	323	3	-	-	PUNCT
ijtc-204	323	4	faktor	faktor	NOUN
ijtc-204	323	5	yang	yang	PROPN
ijtc-204	323	6	mempengaruhi	mempengaruhi	PROPN
ijtc-204	323	7	kesetiaan	kesetiaan	PROPN
ijtc-204	323	8	terhadap	terhadap	PROPN
ijtc-204	323	9	merk	merk	PROPN
ijtc-204	323	10	pada	pada	PROPN
ijtc-204	323	11	konsumen	konsumen	PROPN
ijtc-204	323	12	pasta	pasta	PROPN
ijtc-204	323	13	gigi	gigi	PROPN
ijtc-204	323	14	di	di	PROPN
ijtc-204	323	15	surabaya	surabaya	PROPN
ijtc-204	323	16	.	.	PUNCT
ijtc-204	324	1	retrieved	retrieve	VERB
ijtc-204	324	2	march	march	PROPN
ijtc-204	324	3	19	19	NUM
ijtc-204	324	4	,	,	PUNCT
ijtc-204	324	5	2016	2016	NUM
ijtc-204	324	6	,	,	PUNCT
ijtc-204	324	7	dari	dari	PROPN
ijtc-204	324	8	http://www.swa.co.id/swamajalah/journal/details.php?cid=1&id=2052	http://www.swa.co.id/swamajalah/journal/details.php?cid=1&id=2052	PROPN
ijtc-204	324	9	.	.	PUNCT
ijtc-204	325	1	junoy	junoy	PROPN
ijtc-204	325	2	,	,	PUNCT
ijtc-204	325	3	puig	puig	PROPN
ijtc-204	325	4	dan	dan	PROPN
ijtc-204	325	5	torres	torres	PROPN
ijtc-204	325	6	(	(	PUNCT
ijtc-204	325	7	2010	2010	NUM
ijtc-204	325	8	)	)	PUNCT
ijtc-204	325	9	.	.	PUNCT
ijtc-204	326	1	do	do	AUX
ijtc-204	326	2	generic	generic	ADJ
ijtc-204	326	3	firms	firm	NOUN
ijtc-204	326	4	and	and	CCONJ
ijtc-204	326	5	the	the	DET
ijtc-204	326	6	spanish	spanish	ADJ
ijtc-204	326	7	public	public	ADJ
ijtc-204	326	8	purchaser	purchaser	NOUN
ijtc-204	326	9	respond	respond	VERB
ijtc-204	326	10	to	to	ADP
ijtc-204	326	11	consumer	consumer	NOUN
ijtc-204	326	12	price	price	NOUN
ijtc-204	326	13	differences	difference	NOUN
ijtc-204	326	14	of	of	ADP
ijtc-204	326	15	generics	generic	NOUN
ijtc-204	326	16	under	under	ADP
ijtc-204	326	17	reference	reference	NOUN
ijtc-204	326	18	pricing	pricing	NOUN
ijtc-204	326	19	?	?	PUNCT
ijtc-204	327	1	kaplan	kaplan	PROPN
ijtc-204	327	2	,	,	PUNCT
ijtc-204	327	3	robert	robert	PROPN
ijtc-204	327	4	m	m	PROPN
ijtc-204	327	5	&	&	CCONJ
ijtc-204	327	6	dennis	dennis	PROPN
ijtc-204	327	7	p.	p.	PROPN
ijtc-204	327	8	saccuzzo	saccuzzo	VERB
ijtc-204	327	9	,	,	PUNCT
ijtc-204	327	10	(	(	PUNCT
ijtc-204	327	11	1993	1993	NUM
ijtc-204	327	12	)	)	PUNCT
ijtc-204	327	13	.	.	PUNCT
ijtc-204	328	1	psychological	psychological	ADJ
ijtc-204	328	2	testing	testing	NOUN
ijtc-204	328	3	principles	principle	NOUN
ijtc-204	328	4	,	,	PUNCT
ijtc-204	328	5	application	application	NOUN
ijtc-204	328	6	,	,	PUNCT
ijtc-204	328	7	and	and	CCONJ
ijtc-204	328	8	issues	issue	NOUN
ijtc-204	328	9	,	,	PUNCT
ijtc-204	328	10	california	california	PROPN
ijtc-204	328	11	:	:	PUNCT
ijtc-204	328	12	brooks	brooks	PROPN
ijtc-204	328	13	/	/	SYM
ijtc-204	328	14	cole	cole	PROPN
ijtc-204	328	15	publishing	publishing	NOUN
ijtc-204	328	16	company	company	NOUN
ijtc-204	328	17	,	,	PUNCT
ijtc-204	328	18	pacific	pacific	PROPN
ijtc-204	328	19	group	group	NOUN
ijtc-204	328	20	.	.	PUNCT
ijtc-204	329	1	khan	khan	PROPN
ijtc-204	329	2	,	,	PUNCT
ijtc-204	329	3	m.n	m.n	PROPN
ijtc-204	329	4	.	.	PROPN
ijtc-204	329	5	,	,	PUNCT
ijtc-204	329	6	muhammad	muhammad	PROPN
ijtc-204	329	7	rizwan	rizwan	PROPN
ijtc-204	329	8	,	,	PUNCT
ijtc-204	329	9	fahad	fahad	PROPN
ijtc-204	329	10	islam	islam	PROPN
ijtc-204	329	11	,	,	PUNCT
ijtc-204	329	12	zain	zain	PROPN
ijtc-204	329	13	-	-	PUNCT
ijtc-204	329	14	ul	ul	INTJ
ijtc-204	329	15	-	-	PUNCT
ijtc-204	329	16	aabdeen	aabdeen	NOUN
ijtc-204	329	17	,	,	PUNCT
ijtc-204	329	18	moazzam	moazzam	NOUN
ijtc-204	329	19	rehman	rehman	NOUN
ijtc-204	329	20	(	(	PUNCT
ijtc-204	329	21	2016	2016	NUM
ijtc-204	329	22	)	)	PUNCT
ijtc-204	329	23	.	.	PUNCT
ijtc-204	330	1	the	the	DET
ijtc-204	330	2	effect	effect	NOUN
ijtc-204	330	3	of	of	ADP
ijtc-204	330	4	brand	brand	NOUN
ijtc-204	330	5	equity	equity	NOUN
ijtc-204	330	6	of	of	ADP
ijtc-204	330	7	mobile	mobile	ADJ
ijtc-204	330	8	phones	phone	NOUN
ijtc-204	330	9	on	on	ADP
ijtc-204	330	10	customer	customer	NOUN
ijtc-204	330	11	satisfaction	satisfaction	NOUN
ijtc-204	330	12	:	:	PUNCT
ijtc-204	330	13	an	an	DET
ijtc-204	330	14	empirical	empirical	ADJ
ijtc-204	330	15	evidence	evidence	NOUN
ijtc-204	330	16	from	from	ADP
ijtc-204	330	17	pakistan	pakistan	PROPN
ijtc-204	330	18	kincaid	kincaid	PROPN
ijtc-204	330	19	,	,	PUNCT
ijtc-204	330	20	w.	w.	PROPN
ijtc-204	330	21	(	(	PUNCT
ijtc-204	330	22	2013	2013	NUM
ijtc-204	330	23	)	)	PUNCT
ijtc-204	330	24	.	.	PUNCT
ijtc-204	331	1	customer	customer	NOUN
ijtc-204	331	2	relationship	relationship	NOUN
ijtc-204	331	3	management	management	NOUN
ijtc-204	331	4	:	:	PUNCT
ijtc-204	331	5	getting	get	VERB
ijtc-204	331	6	it	it	PRON
ijtc-204	331	7	right	right	ADJ
ijtc-204	331	8	!	!	PUNCT
ijtc-204	332	1	upper	upper	ADJ
ijtc-204	332	2	saddle	saddle	PROPN
ijtc-204	332	3	river	river	NOUN
ijtc-204	332	4	:	:	PUNCT
ijtc-204	332	5	prentice	prentice	NOUN
ijtc-204	332	6	-	-	PUNCT
ijtc-204	332	7	hall	hall	NOUN
ijtc-204	332	8	.	.	PUNCT
ijtc-204	333	1	kondoy	kondoy	NOUN
ijtc-204	333	2	,	,	PUNCT
ijtc-204	333	3	b.m.j	b.m.j	PROPN
ijtc-204	333	4	.	.	PUNCT
ijtc-204	333	5	,	,	PUNCT
ijtc-204	333	6	bernhard	bernhard	PROPN
ijtc-204	333	7	tewal	tewal	PROPN
ijtc-204	333	8	,	,	PUNCT
ijtc-204	333	9	frederik	frederik	PROPN
ijtc-204	333	10	worang	worang	PROPN
ijtc-204	333	11	(	(	PUNCT
ijtc-204	333	12	2016	2016	NUM
ijtc-204	333	13	)	)	PUNCT
ijtc-204	333	14	.	.	PUNCT
ijtc-204	334	1	bauran	bauran	PROPN
ijtc-204	334	2	pemasaran	pemasaran	PROPN
ijtc-204	334	3	dan	dan	PROPN
ijtc-204	334	4	pengaruhnya	pengaruhnya	PROPN
ijtc-204	334	5	terhadap	terhadap	PROPN
ijtc-204	334	6	keputusan	keputusan	PROPN
ijtc-204	334	7	menjadi	menjadi	PROPN
ijtc-204	334	8	nasabah	nasabah	PROPN
ijtc-204	334	9	di	di	PROPN
ijtc-204	334	10	bpr	bpr	PROPN
ijtc-204	334	11	prisma	prisma	PROPN
ijtc-204	334	12	dana	dana	PROPN
ijtc-204	334	13	manado	manado	PROPN
ijtc-204	334	14	brand	brand	PROPN
ijtc-204	334	15	equity	equity	PROPN
ijtc-204	334	16	and	and	CCONJ
ijtc-204	334	17	brand	brand	NOUN
ijtc-204	334	18	loyalty	loyalty	NOUN
ijtc-204	334	19	:	:	PUNCT
ijtc-204	334	20	new	new	ADJ
ijtc-204	334	21	perspective	perspective	NOUN
ijtc-204	334	22	abdelbaset	abdelbaset	NOUN
ijtc-204	334	23	m.	m.	NOUN
ijtc-204	334	24	alkhawaldeh1	alkhawaldeh1	PROPN
ijtc-204	334	25	,	,	PUNCT
ijtc-204	334	26	salniza	salniza	PROPN
ijtc-204	334	27	md	md	PROPN
ijtc-204	334	28	.	.	PROPN
ijtc-204	334	29	salleh	salleh	PROPN
ijtc-204	334	30	,	,	PUNCT
ijtc-204	334	31	fairol	fairol	PROPN
ijtc-204	334	32	bin	bin	PROPN
ijtc-204	334	33	halim	halim	PROPN
ijtc-204	334	34	kotler	kotler	PROPN
ijtc-204	334	35	,	,	PUNCT
ijtc-204	334	36	p.	p.	PROPN
ijtc-204	334	37	,	,	PUNCT
ijtc-204	334	38	&	&	CCONJ
ijtc-204	334	39	armstrong	armstrong	PROPN
ijtc-204	334	40	,	,	PUNCT
ijtc-204	334	41	g.	g.	PROPN
ijtc-204	334	42	(	(	PUNCT
ijtc-204	334	43	2014	2014	NUM
ijtc-204	334	44	)	)	PUNCT
ijtc-204	334	45	.	.	PUNCT
ijtc-204	335	1	principles	principle	NOUN
ijtc-204	335	2	of	of	ADP
ijtc-204	335	3	marketing	marketing	NOUN
ijtc-204	335	4	(	(	PUNCT
ijtc-204	335	5	10th	10th	ADJ
ijtc-204	335	6	ed	ed	NOUN
ijtc-204	335	7	.	.	PUNCT
ijtc-204	335	8	)	)	PUNCT
ijtc-204	335	9	.	.	PUNCT
ijtc-204	336	1	upper	upper	ADJ
ijtc-204	336	2	saddle	saddle	PROPN
ijtc-204	336	3	river	river	PROPN
ijtc-204	336	4	,	,	PUNCT
ijtc-204	336	5	n.j	n.j	PROPN
ijtc-204	336	6	.	.	PROPN
ijtc-204	336	7	:	:	PUNCT
ijtc-204	337	1	pearson	pearson	PROPN
ijtc-204	337	2	prentice	prentice	PROPN
ijtc-204	337	3	hall	hall	PROPN
ijtc-204	337	4	.	.	PUNCT
ijtc-204	338	1	krishna	krishna	PROPN
ijtc-204	338	2	naik	naik	PROPN
ijtc-204	338	3	,	,	PUNCT
ijtc-204	338	4	k.(2010)service	k.(2010)service	PROPN
ijtc-204	338	5	quality	quality	NOUN
ijtc-204	338	6	(	(	PUNCT
ijtc-204	338	7	servqual	servqual	ADJ
ijtc-204	338	8	)	)	PUNCT
ijtc-204	338	9	and	and	CCONJ
ijtc-204	338	10	its	its	PRON
ijtc-204	338	11	effect	effect	NOUN
ijtc-204	338	12	on	on	ADP
ijtc-204	338	13	customer	customer	NOUN
ijtc-204	338	14	satisfaction	satisfaction	NOUN
ijtc-204	338	15	in	in	ADP
ijtc-204	338	16	retailing	retail	VERB
ijtc-204	338	17	european	european	PROPN
ijtc-204	338	18	journal	journal	PROPN
ijtc-204	338	19	of	of	ADP
ijtc-204	338	20	social	social	ADJ
ijtc-204	338	21	sciences	science	NOUN
ijtc-204	338	22	–	–	PUNCT
ijtc-204	338	23	16	16	NUM
ijtc-204	338	24	,	,	PUNCT
ijtc-204	338	25	(	(	PUNCT
ijtc-204	338	26	2	2	NUM
ijtc-204	338	27	)	)	PUNCT
ijtc-204	338	28	.	.	PUNCT
ijtc-204	339	1	lestari.r	lestari.r	PROPN
ijtc-204	339	2	&	&	CCONJ
ijtc-204	339	3	hertati.l.(2020	hertati.l.(2020	NOUN
ijtc-204	339	4	)	)	PUNCT
ijtc-204	339	5	.	.	PUNCT
ijtc-204	340	1	bagaimana	bagaimana	PROPN
ijtc-204	340	2	pengaruh	pengaruh	PROPN
ijtc-204	340	3	strategi	strategi	PROPN
ijtc-204	340	4	bisnis	bisnis	PROPN
ijtc-204	340	5	,	,	PUNCT
ijtc-204	340	6	kekuatan	kekuatan	PROPN
ijtc-204	340	7	produk	produk	PROPN
ijtc-204	340	8	terhadap	terhadap	PROPN
ijtc-204	340	9	kualitas	kualitas	PROPN
ijtc-204	340	10	sistem	sistem	PROPN
ijtc-204	340	11	informasi	informasi	PROPN
ijtc-204	340	12	akuntansi	akuntansi	PROPN
ijtc-204	340	13	manajemen	manajemen	PROPN
ijtc-204	340	14	:	:	PUNCT
ijtc-204	340	15	studi	studi	PROPN
ijtc-204	340	16	kasus	kasus	PROPN
ijtc-204	340	17	pada	pada	PROPN
ijtc-204	340	18	usaha	usaha	PROPN
ijtc-204	340	19	kecil	kecil	PROPN
ijtc-204	340	20	dan	dan	PROPN
ijtc-204	340	21	menengah	menengah	PROPN
ijtc-204	340	22	di	di	PROPN
ijtc-204	340	23	indonesia	indonesia	PROPN
ijtc-204	340	24	.	.	PUNCT
ijtc-204	341	1	kajian	kajian	PROPN
ijtc-204	341	2	akuntansi	akuntansi	PROPN
ijtc-204	341	3	.	.	PUNCT
ijtc-204	342	1	21(1)1	21(1)1	NUM
ijtc-204	342	2	-	-	PUNCT
ijtc-204	342	3	12	12	NUM
ijtc-204	342	4	lomendra.ettall	lomendra.ettall	NOUN
ijtc-204	342	5	(	(	PUNCT
ijtc-204	342	6	2019	2019	NUM
ijtc-204	342	7	)	)	PUNCT
ijtc-204	342	8	assessing	assess	VERB
ijtc-204	342	9	the	the	DET
ijtc-204	342	10	impact	impact	NOUN
ijtc-204	342	11	of	of	ADP
ijtc-204	342	12	service	service	NOUN
ijtc-204	342	13	quality	quality	NOUN
ijtc-204	342	14	dimensions	dimension	NOUN
ijtc-204	342	15	on	on	ADP
ijtc-204	342	16	customer	customer	NOUN
ijtc-204	342	17	satisfaction	satisfaction	NOUN
ijtc-204	342	18	in	in	ADP
ijtc-204	342	19	commercial	commercial	ADJ
ijtc-204	342	20	banks	bank	NOUN
ijtc-204	342	21	of	of	ADP
ijtc-204	342	22	mauritius.studies	mauritius.studie	NOUN
ijtc-204	342	23	in	in	ADP
ijtc-204	342	24	business	business	NOUN
ijtc-204	342	25	economic	economic	ADJ
ijtc-204	342	26	no	no	DET
ijtc-204	342	27	14	14	NUM
ijtc-204	342	28	(	(	PUNCT
ijtc-204	342	29	1)2019	1)2019	NUM
ijtc-204	342	30	looy	looy	NOUN
ijtc-204	342	31	,	,	PUNCT
ijtc-204	342	32	a.	a.	NOUN
ijtc-204	342	33	,	,	PUNCT
ijtc-204	342	34	dierdonck	dierdonck	NOUN
ijtc-204	342	35	,	,	PUNCT
ijtc-204	342	36	roland	roland	PROPN
ijtc-204	342	37	van	van	PROPN
ijtc-204	342	38	.	.	PROPN
ijtc-204	342	39	,	,	PUNCT
ijtc-204	342	40	&	&	CCONJ
ijtc-204	342	41	gemmel	gemmel	PROPN
ijtc-204	342	42	,	,	PUNCT
ijtc-204	342	43	paul	paul	PROPN
ijtc-204	342	44	.	.	PUNCT
ijtc-204	343	1	(	(	PUNCT
ijtc-204	343	2	2018	2018	NUM
ijtc-204	343	3	)	)	PUNCT
ijtc-204	343	4	.	.	PUNCT
ijtc-204	344	1	service	service	NOUN
ijtc-204	344	2	management	management	NOUN
ijtc-204	344	3	:	:	PUNCT
ijtc-204	344	4	an	an	DET
ijtc-204	344	5	integrated	integrated	ADJ
ijtc-204	344	6	approach	approach	NOUN
ijtc-204	344	7	.	.	PUNCT
ijtc-204	345	1	great	great	ADJ
ijtc-204	345	2	britain	britain	PROPN
ijtc-204	345	3	:	:	PUNCT
ijtc-204	345	4	redwood	redwood	NOUN
ijtc-204	345	5	books	book	NOUN
ijtc-204	345	6	.	.	PUNCT
ijtc-204	346	1	http://revenue.lppmbinabangsa.id/index.php/home/issue/view/2	http://revenue.lppmbinabangsa.id/index.php/home/issue/view/2	VERB
ijtc-204	346	2	the	the	DET
ijtc-204	346	3	effect	effect	NOUN
ijtc-204	346	4	of	of	ADP
ijtc-204	346	5	product	product	NOUN
ijtc-204	346	6	quality	quality	NOUN
ijtc-204	346	7	on	on	ADP
ijtc-204	346	8	customer	customer	NOUN
ijtc-204	346	9	satisfaction	satisfaction	NOUN
ijtc-204	346	10	implications	implication	NOUN
ijtc-204	346	11	on	on	ADP
ijtc-204	346	12	customer	customer	NOUN
ijtc-204	346	13	loyalty	loyalty	NOUN
ijtc-204	346	14	in	in	ADP
ijtc-204	346	15	the	the	DET
ijtc-204	346	16	era	era	NOUN
ijtc-204	347	1	covid-19	covid-19	PROPN
ijtc-204	347	2	syafarudin	syafarudin	VERB
ijtc-204	347	3	82	82	NUM
ijtc-204	347	4	|	|	ADV
ijtc-204	347	5	ilomata	ilomata	PROPN
ijtc-204	347	6	international	international	ADJ
ijtc-204	347	7	journal	journal	NOUN
ijtc-204	347	8	of	of	ADP
ijtc-204	347	9	tax	tax	PROPN
ijtc-204	347	10	&	&	CCONJ
ijtc-204	347	11	accounting	accounting	PROPN
ijtc-204	347	12	volume	volume	NOUN
ijtc-204	347	13	2	2	NUM
ijtc-204	347	14	issue	issue	NOUN
ijtc-204	347	15	1	1	NUM
ijtc-204	347	16	,	,	PUNCT
ijtc-204	347	17	january	january	PROPN
ijtc-204	347	18	2021	2021	NUM
ijtc-204	347	19	lovelock	lovelock	PROPN
ijtc-204	347	20	,	,	PUNCT
ijtc-204	347	21	h.	h.	PROPN
ijtc-204	347	22	,	,	PUNCT
ijtc-204	347	23	wirtz	wirtz	PROPN
ijtc-204	347	24	,	,	PUNCT
ijtc-204	347	25	j.	j.	PROPN
ijtc-204	347	26	,	,	PUNCT
ijtc-204	347	27	tat	tat	PROPN
ijtc-204	347	28	keh	keh	PROPN
ijtc-204	347	29	hean	hean	PROPN
ijtc-204	347	30	,	,	PUNCT
ijtc-204	347	31	(	(	PUNCT
ijtc-204	347	32	2012	2012	NUM
ijtc-204	347	33	)	)	PUNCT
ijtc-204	347	34	.	.	PUNCT
ijtc-204	348	1	services	service	NOUN
ijtc-204	348	2	marketing	marketing	NOUN
ijtc-204	348	3	in	in	ADP
ijtc-204	348	4	asia	asia	PROPN
ijtc-204	348	5	:	:	PUNCT
ijtc-204	348	6	managing	managing	NOUN
ijtc-204	348	7	,	,	PUNCT
ijtc-204	348	8	people	people	NOUN
ijtc-204	348	9	,	,	PUNCT
ijtc-204	348	10	technology	technology	NOUN
ijtc-204	348	11	,	,	PUNCT
ijtc-204	348	12	and	and	CCONJ
ijtc-204	348	13	strategy	strategy	NOUN
ijtc-204	348	14	.	.	PUNCT
ijtc-204	349	1	new	new	PROPN
ijtc-204	349	2	jersey	jersey	PROPN
ijtc-204	349	3	:	:	PUNCT
ijtc-204	349	4	prentice	prentice	NOUN
ijtc-204	349	5	-	-	PUNCT
ijtc-204	349	6	hall	hall	NOUN
ijtc-204	349	7	.	.	PUNCT
ijtc-204	350	1	manyi	manyi	PROPN
ijtc-204	350	2	agbor	agbor	PROPN
ijtc-204	350	3	,	,	PUNCT
ijtc-204	350	4	j.	j.	PROPN
ijtc-204	350	5	(	(	PUNCT
ijtc-204	350	6	2011	2011	NUM
ijtc-204	350	7	)	)	PUNCT
ijtc-204	350	8	the	the	DET
ijtc-204	350	9	relationship	relationship	NOUN
ijtc-204	350	10	between	between	ADP
ijtc-204	350	11	customer	customer	NOUN
ijtc-204	350	12	satisfaction	satisfaction	NOUN
ijtc-204	350	13	and	and	CCONJ
ijtc-204	350	14	service	service	NOUN
ijtc-204	350	15	quality	quality	NOUN
ijtc-204	350	16	:	:	PUNCT
ijtc-204	350	17	a	a	DET
ijtc-204	350	18	study	study	NOUN
ijtc-204	350	19	of	of	ADP
ijtc-204	350	20	three	three	NUM
ijtc-204	350	21	service	service	NOUN
ijtc-204	350	22	sectors	sector	NOUN
ijtc-204	350	23	in	in	ADP
ijtc-204	350	24	umea	umea	PROPN
ijtc-204	350	25	.	.	PUNCT
ijtc-204	351	1	umeå	umeå	PROPN
ijtc-204	351	2	school	school	NOUN
ijtc-204	351	3	of	of	ADP
ijtc-204	351	4	business	business	NOUN
ijtc-204	351	5	spring	spring	NOUN
ijtc-204	351	6	semester	semester	NOUN
ijtc-204	351	7	(	(	PUNCT
ijtc-204	351	8	2011	2011	NUM
ijtc-204	351	9	)	)	PUNCT
ijtc-204	351	10	.	.	PUNCT
ijtc-204	352	1	master	master	NOUN
ijtc-204	352	2	’s	’s	PART
ijtc-204	352	3	thesis	thesis	NOUN
ijtc-204	352	4	,	,	PUNCT
ijtc-204	352	5	two	two	NUM
ijtc-204	352	6	-	-	PUNCT
ijtc-204	352	7	years	year	NOUN
ijtc-204	352	8	,	,	PUNCT
ijtc-204	352	9	30hp	30hp	ADJ
ijtc-204	352	10	munisih	munisih	NOUN
ijtc-204	352	11	dan	dan	PROPN
ijtc-204	352	12	soliha	soliha	PROPN
ijtc-204	352	13	(	(	PUNCT
ijtc-204	352	14	2015	2015	NUM
ijtc-204	352	15	)	)	PUNCT
ijtc-204	352	16	.	.	PUNCT
ijtc-204	353	1	pengaruh	pengaruh	NOUN
ijtc-204	353	2	kualitas	kualitas	PROPN
ijtc-204	353	3	produk	produk	PROPN
ijtc-204	353	4	terhadap	terhadap	PROPN
ijtc-204	353	5	nilai	nilai	PROPN
ijtc-204	353	6	pelanggan	pelanggan	PROPN
ijtc-204	353	7	dan	dan	PROPN
ijtc-204	353	8	kepuasan	kepuasan	PROPN
ijtc-204	353	9	pelanggan	pelanggan	PROPN
ijtc-204	353	10	dan	dan	PROPN
ijtc-204	353	11	dampaknya	dampaknya	PROPN
ijtc-204	353	12	pada	pada	PROPN
ijtc-204	353	13	loyalitas	loyalitas	PROPN
ijtc-204	353	14	pelanggan	pelanggan	PROPN
ijtc-204	353	15	apotek	apotek	PROPN
ijtc-204	353	16	dela	dela	PROPN
ijtc-204	353	17	semarang	semarang	PROPN
ijtc-204	353	18	nazir	nazir	PROPN
ijtc-204	353	19	,	,	PUNCT
ijtc-204	353	20	mohammad	mohammad	PROPN
ijtc-204	353	21	.	.	PUNCT
ijtc-204	353	22	(	(	PUNCT
ijtc-204	353	23	2009	2009	NUM
ijtc-204	353	24	)	)	PUNCT
ijtc-204	353	25	.	.	PUNCT
ijtc-204	354	1	metode	metode	PROPN
ijtc-204	354	2	penelitian	penelitian	PROPN
ijtc-204	354	3	.	.	PUNCT
ijtc-204	355	1	jakarta	jakarta	PROPN
ijtc-204	355	2	:	:	PUNCT
ijtc-204	355	3	ghalia	ghalia	PROPN
ijtc-204	355	4	indonesia	indonesia	PROPN
ijtc-204	355	5	.	.	PROPN
ijtc-204	356	1	ogbuji	ogbuji	PROPN
ijtc-204	356	2	,	,	PUNCT
ijtc-204	356	3	c.n	c.n	PROPN
ijtc-204	356	4	.	.	PROPN
ijtc-204	356	5	,	,	PUNCT
ijtc-204	356	6	&	&	CCONJ
ijtc-204	356	7	sylva	sylva	PROPN
ijtc-204	356	8	ezema	ezema	PROPN
ijtc-204	356	9	kalu	kalu	PROPN
ijtc-204	356	10	(	(	PUNCT
ijtc-204	356	11	2014	2014	NUM
ijtc-204	356	12	)	)	PUNCT
ijtc-204	356	13	.	.	PUNCT
ijtc-204	357	1	the	the	DET
ijtc-204	357	2	influence	influence	NOUN
ijtc-204	357	3	of	of	ADP
ijtc-204	357	4	brand	brand	NOUN
ijtc-204	357	5	extension	extension	NOUN
ijtc-204	357	6	strategy	strategy	NOUN
ijtc-204	357	7	on	on	ADP
ijtc-204	357	8	marketing	marketing	NOUN
ijtc-204	357	9	performance	performance	NOUN
ijtc-204	357	10	of	of	ADP
ijtc-204	357	11	soft	soft	ADJ
ijtc-204	357	12	drinks	drink	NOUN
ijtc-204	357	13	bottling	bottle	VERB
ijtc-204	357	14	firms	firm	NOUN
ijtc-204	357	15	in	in	ADP
ijtc-204	357	16	nigeria	nigeria	PROPN
ijtc-204	357	17	oskooii	oskooii	PROPN
ijtc-204	357	18	,	,	PUNCT
ijtc-204	357	19	n.	n.	PROPN
ijtc-204	357	20	,	,	PUNCT
ijtc-204	357	21	ebrahim	ebrahim	PROPN
ijtc-204	357	22	albonaiemi	albonaiemi	ADV
ijtc-204	357	23	(	(	PUNCT
ijtc-204	357	24	2017	2017	NUM
ijtc-204	357	25	)	)	PUNCT
ijtc-204	357	26	.	.	PUNCT
ijtc-204	358	1	measuring	measure	VERB
ijtc-204	358	2	the	the	DET
ijtc-204	358	3	customer	customer	NOUN
ijtc-204	358	4	satisfaction	satisfaction	NOUN
ijtc-204	358	5	based	base	VERB
ijtc-204	358	6	on	on	ADP
ijtc-204	358	7	servqual	servqual	ADJ
ijtc-204	358	8	model	model	NOUN
ijtc-204	358	9	(	(	PUNCT
ijtc-204	358	10	case	case	NOUN
ijtc-204	358	11	study	study	NOUN
ijtc-204	358	12	:	:	PUNCT
ijtc-204	358	13	mellat	mellat	ADJ
ijtc-204	358	14	bank	bank	PROPN
ijtc-204	358	15	in	in	ADP
ijtc-204	358	16	tehran	tehran	PROPN
ijtc-204	358	17	city	city	PROPN
ijtc-204	358	18	)	)	PUNCT
ijtc-204	358	19	oskooll	oskooll	NOUN
ijtc-204	358	20	n,.(2017	n,.(2017	NOUN
ijtc-204	358	21	)	)	PUNCT
ijtc-204	358	22	.	.	PUNCT
ijtc-204	359	1	measuring	measure	VERB
ijtc-204	359	2	the	the	DET
ijtc-204	359	3	customer	customer	NOUN
ijtc-204	359	4	satisfaction	satisfaction	NOUN
ijtc-204	359	5	based	base	VERB
ijtc-204	359	6	on	on	ADP
ijtc-204	359	7	servqual	servqual	ADJ
ijtc-204	359	8	model	model	NOUN
ijtc-204	359	9	(	(	PUNCT
ijtc-204	359	10	case	case	NOUN
ijtc-204	359	11	study	study	NOUN
ijtc-204	359	12	:	:	PUNCT
ijtc-204	359	13	mellat	mellat	ADJ
ijtc-204	359	14	bank	bank	PROPN
ijtc-204	359	15	in	in	ADP
ijtc-204	359	16	tehran	tehran	PROPN
ijtc-204	359	17	city	city	PROPN
ijtc-204	359	18	)	)	PUNCT
ijtc-204	359	19	.	.	PUNCT
ijtc-204	360	1	innovative	innovative	ADJ
ijtc-204	360	2	marketing	marketing	NOUN
ijtc-204	360	3	,	,	PUNCT
ijtc-204	360	4	volume	volume	NOUN
ijtc-204	360	5	13	13	NUM
ijtc-204	360	6	,	,	PUNCT
ijtc-204	360	7	issue	issue	NOUN
ijtc-204	360	8	2	2	NUM
ijtc-204	360	9	,	,	PUNCT
ijtc-204	360	10	2017	2017	NUM
ijtc-204	360	11	.	.	PUNCT
ijtc-204	361	1	par	par	PROPN
ijtc-204	361	2	,	,	PUNCT
ijtc-204	361	3	c.w	c.w	PROPN
ijtc-204	361	4	.	.	PROPN
ijtc-204	361	5	(	(	PUNCT
ijtc-204	361	6	2015	2015	NUM
ijtc-204	361	7	)	)	PUNCT
ijtc-204	361	8	.	.	PUNCT
ijtc-204	362	1	telecommunication	telecommunication	NOUN
ijtc-204	362	2	services	service	NOUN
ijtc-204	362	3	of	of	ADP
ijtc-204	362	4	sri	sri	PROPN
ijtc-204	362	5	lanka	lanka	PROPN
ijtc-204	362	6	strategic	strategic	ADJ
ijtc-204	362	7	benefits	benefit	NOUN
ijtc-204	362	8	of	of	ADP
ijtc-204	362	9	low	low	ADJ
ijtc-204	362	10	fit	fit	ADJ
ijtc-204	362	11	brand	brand	NOUN
ijtc-204	362	12	extensions	extension	NOUN
ijtc-204	362	13	:	:	PUNCT
ijtc-204	362	14	when	when	SCONJ
ijtc-204	362	15	and	and	CCONJ
ijtc-204	362	16	why	why	SCONJ
ijtc-204	362	17	?	?	PUNCT
ijtc-204	363	1	study	study	NOUN
ijtc-204	363	2	of	of	ADP
ijtc-204	363	3	consumer	consumer	NOUN
ijtc-204	363	4	’s	’s	PART
ijtc-204	363	5	pharmaceutical	pharmaceutical	NOUN
ijtc-204	363	6	buying	buying	NOUN
ijtc-204	363	7	behavior	behavior	NOUN
ijtc-204	363	8	towards	towards	ADP
ijtc-204	363	9	prescription	prescription	NOUN
ijtc-204	363	10	and	and	CCONJ
ijtc-204	363	11	non	non	ADJ
ijtc-204	363	12	-	-	ADJ
ijtc-204	363	13	prescription	prescription	ADJ
ijtc-204	363	14	drugs	drug	NOUN
ijtc-204	363	15	pujari	pujari	NOUN
ijtc-204	363	16	,	,	PUNCT
ijtc-204	363	17	et	et	PROPN
ijtc-204	363	18	al	al	PROPN
ijtc-204	363	19	(	(	PUNCT
ijtc-204	363	20	2016	2016	NUM
ijtc-204	363	21	)	)	PUNCT
ijtc-204	363	22	pramudana	pramudana	PROPN
ijtc-204	363	23	,	,	PUNCT
ijtc-204	363	24	satriam.a	satriam.a	PROPN
ijtc-204	363	25	.	.	PUNCT
ijtc-204	364	1	(	(	PUNCT
ijtc-204	364	2	2017	2017	NUM
ijtc-204	364	3	)	)	PUNCT
ijtc-204	364	4	.	.	PUNCT
ijtc-204	365	1	pengaruh	pengaruh	NOUN
ijtc-204	365	2	kualitas	kualitas	PROPN
ijtc-204	365	3	layanan	layanan	PROPN
ijtc-204	365	4	dan	dan	PROPN
ijtc-204	365	5	promosi	promosi	PROPN
ijtc-204	365	6	terhadap	terhadap	PROPN
ijtc-204	365	7	keputusan	keputusan	PROPN
ijtc-204	365	8	pembelian	pembelian	PROPN
ijtc-204	365	9	pelanggan	pelanggan	PROPN
ijtc-204	365	10	di	di	PROPN
ijtc-204	365	11	pt	pt	PROPN
ijtc-204	365	12	banyumas	banyumas	PROPN
ijtc-204	365	13	ardhian	ardhian	PROPN
ijtc-204	365	14	khairul	khairul	PROPN
ijtc-204	365	15	hakim	hakim	PROPN
ijtc-204	365	16	;	;	PUNCT
ijtc-204	365	17	rizan	rizan	PROPN
ijtc-204	365	18	,	,	PUNCT
ijtc-204	365	19	mohamad	mohamad	PROPN
ijtc-204	365	20	(	(	PUNCT
ijtc-204	365	21	2010	2010	NUM
ijtc-204	365	22	)	)	PUNCT
ijtc-204	365	23	.	.	PUNCT
ijtc-204	366	1	analysis	analysis	NOUN
ijtc-204	366	2	of	of	ADP
ijtc-204	366	3	service	service	NOUN
ijtc-204	366	4	quality	quality	NOUN
ijtc-204	366	5	and	and	CCONJ
ijtc-204	366	6	customer	customer	NOUN
ijtc-204	366	7	satisfaction	satisfaction	NOUN
ijtc-204	366	8	,	,	PUNCT
ijtc-204	366	9	and	and	CCONJ
ijtc-204	366	10	its	its	PRON
ijtc-204	366	11	influence	influence	NOUN
ijtc-204	366	12	on	on	ADP
ijtc-204	366	13	customer	customer	NOUN
ijtc-204	366	14	loyalty	loyalty	NOUN
ijtc-204	366	15	.	.	PUNCT
ijtc-204	367	1	the	the	DET
ijtc-204	367	2	impact	impact	NOUN
ijtc-204	367	3	of	of	ADP
ijtc-204	367	4	packaging	packaging	NOUN
ijtc-204	367	5	,	,	PUNCT
ijtc-204	367	6	price	price	NOUN
ijtc-204	367	7	and	and	CCONJ
ijtc-204	367	8	brand	brand	NOUN
ijtc-204	367	9	awareness	awareness	NOUN
ijtc-204	367	10	on	on	ADP
ijtc-204	367	11	suresh	suresh	PROPN
ijtc-204	367	12	,	,	PUNCT
ijtc-204	367	13	monahan	monahan	PROPN
ijtc-204	367	14	&	&	CCONJ
ijtc-204	367	15	naresh	naresh	PROPN
ijtc-204	367	16	(	(	PUNCT
ijtc-204	367	17	2012	2012	NUM
ijtc-204	367	18	)	)	PUNCT
ijtc-204	367	19	rosdiana	rosdiana	PROPN
ijtc-204	367	20	,	,	PUNCT
ijtc-204	367	21	ita	ita	PROPN
ijtc-204	367	22	.	.	PUNCT
ijtc-204	367	23	(	(	PUNCT
ijtc-204	367	24	2011	2011	NUM
ijtc-204	367	25	)	)	PUNCT
ijtc-204	367	26	.	.	PUNCT
ijtc-204	368	1	pengaruh	pengaruh	PROPN
ijtc-204	368	2	strategi	strategi	PROPN
ijtc-204	368	3	bauran	bauran	PROPN
ijtc-204	368	4	pemasaran	pemasaran	PROPN
ijtc-204	368	5	tabungan	tabungan	VERB
ijtc-204	368	6	muamalat	muamalat	PROPN
ijtc-204	368	7	terhadap	terhadap	PROPN
ijtc-204	368	8	tingkat	tingkat	PROPN
ijtc-204	368	9	kepuasan	kepuasan	PROPN
ijtc-204	368	10	nasabah	nasabah	PROPN
ijtc-204	368	11	bank	bank	PROPN
ijtc-204	368	12	muamalat	muamalat	PROPN
ijtc-204	368	13	indonesia	indonesia	PROPN
ijtc-204	368	14	cab	cab	PROPN
ijtc-204	368	15	rustam.b.r.(2020	rustam.b.r.(2020	PROPN
ijtc-204	368	16	)	)	PUNCT
ijtc-204	368	17	.	.	PUNCT
ijtc-204	369	1	covid-19	covid-19	PROPN
ijtc-204	369	2	dan	dan	PROPN
ijtc-204	369	3	risiko	risiko	PROPN
ijtc-204	369	4	operasional	operasional	PROPN
ijtc-204	369	5	bank	bank	PROPN
ijtc-204	369	6	.	.	PUNCT
ijtc-204	370	1	https://analisis.kontan.co.id/news/covid-19-dan-risiko-operasional-bank	https://analisis.kontan.co.id/news/covid-19-dan-risiko-operasional-bank	NOUN
ijtc-204	370	2	sari	sari	NOUN
ijtc-204	370	3	,	,	PUNCT
ijtc-204	370	4	n.p	n.p	PROPN
ijtc-204	370	5	,	,	PUNCT
ijtc-204	370	6	heny	heny	PROPN
ijtc-204	370	7	k	k	PROPN
ijtc-204	370	8	daryanto	daryanto	PROPN
ijtc-204	370	9	,	,	PUNCT
ijtc-204	370	10	dan	dan	PROPN
ijtc-204	370	11	imam	imam	PROPN
ijtc-204	370	12	teguh	teguh	PROPN
ijtc-204	370	13	saptono	saptono	PROPN
ijtc-204	370	14	(	(	PUNCT
ijtc-204	370	15	2018	2018	NUM
ijtc-204	370	16	)	)	PUNCT
ijtc-204	370	17	.	.	PUNCT
ijtc-204	371	1	pengaruh	pengaruh	NOUN
ijtc-204	371	2	customer	customer	NOUN
ijtc-204	371	3	relationship	relationship	PROPN
ijtc-204	371	4	management	management	PROPN
ijtc-204	371	5	terhadap	terhadap	PROPN
ijtc-204	371	6	kepuasan	kepuasan	PROPN
ijtc-204	371	7	dan	dan	PROPN
ijtc-204	371	8	loyalitas	loyalitas	PROPN
ijtc-204	371	9	nasabah	nasabah	PROPN
ijtc-204	371	10	schifman	schifman	PROPN
ijtc-204	371	11	,	,	PUNCT
ijtc-204	371	12	l.g	l.g	PROPN
ijtc-204	371	13	.	.	PROPN
ijtc-204	371	14	&	&	CCONJ
ijtc-204	371	15	kanuk	kanuk	PROPN
ijtc-204	371	16	,	,	PUNCT
ijtc-204	371	17	l.l	l.l	PROPN
ijtc-204	371	18	.	.	PROPN
ijtc-204	371	19	(	(	PUNCT
ijtc-204	371	20	2014	2014	NUM
ijtc-204	371	21	)	)	PUNCT
ijtc-204	371	22	.	.	PUNCT
ijtc-204	372	1	consumer	consumer	NOUN
ijtc-204	372	2	behavior	behavior	NOUN
ijtc-204	372	3	.	.	PUNCT
ijtc-204	373	1	upper	upper	ADJ
ijtc-204	373	2	saddle	saddle	PROPN
ijtc-204	373	3	river	river	NOUN
ijtc-204	373	4	,	,	PUNCT
ijtc-204	373	5	new	new	PROPN
ijtc-204	373	6	jersey	jersey	PROPN
ijtc-204	373	7	:	:	PUNCT
ijtc-204	373	8	pearson	pearson	PROPN
ijtc-204	373	9	prentice	prentice	PROPN
ijtc-204	373	10	hall	hall	PROPN
ijtc-204	373	11	.	.	PUNCT
ijtc-204	374	1	sefiani	sefiani	PROPN
ijtc-204	374	2	,	,	PUNCT
ijtc-204	374	3	a.	a.	PROPN
ijtc-204	374	4	,fauzi	,fauzi	PUNCT
ijtc-204	374	5	a.	a.	PROPN
ijtc-204	374	6	,	,	PUNCT
ijtc-204	374	7	arifin	arifin	PROPN
ijtc-204	374	8	z.(2015	z.(2015	PROPN
ijtc-204	374	9	)	)	PUNCT
ijtc-204	374	10	.	.	PUNCT
ijtc-204	375	1	pengaruh	pengaruh	NOUN
ijtc-204	375	2	relationship	relationship	NOUN
ijtc-204	375	3	marketing	marketing	NOUN
ijtc-204	375	4	(	(	PUNCT
ijtc-204	375	5	pemasaran	pemasaran	NOUN
ijtc-204	375	6	relasional	relasional	ADJ
ijtc-204	375	7	)	)	PUNCT
ijtc-204	375	8	terhadap	terhadap	PROPN
ijtc-204	375	9	kepuasan	kepuasan	PROPN
ijtc-204	375	10	nasabah	nasabah	PROPN
ijtc-204	375	11	serta	serta	PROPN
ijtc-204	375	12	dampaknya	dampaknya	PROPN
ijtc-204	375	13	pada	pada	PROPN
ijtc-204	375	14	loyalitas	loyalitas	PROPN
ijtc-204	375	15	nasabah	nasabah	PROPN
ijtc-204	375	16	.	.	PUNCT
ijtc-204	376	1	(	(	PUNCT
ijtc-204	376	2	malang	malang	PROPN
ijtc-204	376	3	)	)	PUNCT
ijtc-204	376	4	brawidjaya	brawidjaya	PROPN
ijtc-204	376	5	.	.	PUNCT
ijtc-204	377	1	sheth	sheth	PROPN
ijtc-204	377	2	,	,	PUNCT
ijtc-204	377	3	n.	n.	PROPN
ijtc-204	377	4	and	and	CCONJ
ijtc-204	377	5	mittal	mittal	ADJ
ijtc-204	377	6	,	,	PUNCT
ijtc-204	377	7	banwari	banwari	X
ijtc-204	377	8	(	(	PUNCT
ijtc-204	377	9	2014	2014	NUM
ijtc-204	377	10	)	)	PUNCT
ijtc-204	377	11	,	,	PUNCT
ijtc-204	377	12	customer	customer	NOUN
ijtc-204	377	13	behavior	behavior	NOUN
ijtc-204	377	14	:	:	PUNCT
ijtc-204	377	15	a	a	DET
ijtc-204	377	16	managerial	managerial	ADJ
ijtc-204	377	17	perspective(2nd	perspective(2nd	PROPN
ijtc-204	377	18	ed	ed	NOUN
ijtc-204	377	19	)	)	PUNCT
ijtc-204	377	20	.	.	PUNCT
ijtc-204	378	1	australia	australia	PROPN
ijtc-204	378	2	:	:	PUNCT
ijtc-204	378	3	thompson	thompson	PROPN
ijtc-204	378	4	,	,	PUNCT
ijtc-204	378	5	south	south	ADJ
ijtc-204	378	6	-	-	PUNCT
ijtc-204	378	7	western	western	ADJ
ijtc-204	378	8	.	.	PUNCT
ijtc-204	379	1	sugiyono	sugiyono	PROPN
ijtc-204	379	2	.	.	PUNCT
ijtc-204	380	1	(	(	PUNCT
ijtc-204	380	2	2015	2015	NUM
ijtc-204	380	3	)	)	PUNCT
ijtc-204	380	4	.	.	PUNCT
ijtc-204	381	1	statistika	statistika	PROPN
ijtc-204	381	2	untuk	untuk	PROPN
ijtc-204	381	3	penelitian	penelitian	PROPN
ijtc-204	381	4	.	.	PUNCT
ijtc-204	382	1	bandung	bandung	PROPN
ijtc-204	382	2	:	:	PUNCT
ijtc-204	383	1	alfabeta	alfabeta	PROPN
ijtc-204	383	2	.	.	PROPN
ijtc-204	384	1	supranto	supranto	PROPN
ijtc-204	384	2	,	,	PUNCT
ijtc-204	384	3	j.	j.	PROPN
ijtc-204	384	4	(	(	PUNCT
ijtc-204	384	5	2010	2010	NUM
ijtc-204	384	6	)	)	PUNCT
ijtc-204	384	7	.	.	PUNCT
ijtc-204	385	1	statistik	statistik	PROPN
ijtc-204	385	2	:	:	PUNCT
ijtc-204	385	3	teori	teori	PROPN
ijtc-204	385	4	dan	dan	PROPN
ijtc-204	385	5	aplikasi	aplikasi	PROPN
ijtc-204	385	6	.	.	PUNCT
ijtc-204	386	1	jakarta	jakarta	PROPN
ijtc-204	386	2	:	:	PUNCT
ijtc-204	386	3	erlangga	erlangga	PROPN
ijtc-204	386	4	.	.	PUNCT
ijtc-204	387	1	syarifin	syarifin	PROPN
ijtc-204	387	2	(	(	PUNCT
ijtc-204	387	3	2014	2014	NUM
ijtc-204	387	4	)	)	PUNCT
ijtc-204	387	5	.	.	PUNCT
ijtc-204	388	1	analisis	analisis	ADJ
ijtc-204	388	2	pengaruh	pengaruh	NOUN
ijtc-204	388	3	marketing	marketing	NOUN
ijtc-204	388	4	mix	mix	NOUN
ijtc-204	388	5	terhadap	terhadap	PROPN
ijtc-204	388	6	keputusan	keputusan	PROPN
ijtc-204	388	7	pembelian	pembelian	PROPN
ijtc-204	388	8	reagen	reagen	PROPN
ijtc-204	388	9	kimia	kimia	PROPN
ijtc-204	388	10	aldirich	aldirich	PROPN
ijtc-204	388	11	.	.	PUNCT
ijtc-204	389	1	syafarudin	syafarudin	VERB
ijtc-204	389	2	.	.	PUNCT
ijtc-204	390	1	a	a	DET
ijtc-204	390	2	masyhdzulhak	masyhdzulhak	ADJ
ijtc-204	390	3	,	,	PUNCT
ijtc-204	390	4	badawi.a	badawi.a	PROPN
ijtc-204	390	5	.	.	PUNCT
ijtc-204	391	1	(	(	PUNCT
ijtc-204	391	2	2020	2020	NUM
ijtc-204	391	3	)	)	PUNCT
ijtc-204	391	4	.	.	PUNCT
ijtc-204	392	1	the	the	DET
ijtc-204	392	2	effect	effect	NOUN
ijtc-204	392	3	of	of	ADP
ijtc-204	392	4	market	market	NOUN
ijtc-204	392	5	orientation	orientation	NOUN
ijtc-204	392	6	of	of	ADP
ijtc-204	392	7	services	service	NOUN
ijtc-204	392	8	quality	quality	NOUN
ijtc-204	392	9	in	in	ADP
ijtc-204	392	10	visitor	visitor	NOUN
ijtc-204	392	11	of	of	ADP
ijtc-204	392	12	starts	start	NOUN
ijtc-204	392	13	hotel	hotel	NOUN
ijtc-204	392	14	in	in	ADP
ijtc-204	392	15	pekanbaru	pekanbaru	PROPN
ijtc-204	392	16	city	city	PROPN
ijtc-204	392	17	indonesia	indonesia	PROPN
ijtc-204	392	18	the	the	DET
ijtc-204	392	19	impact	impact	NOUN
ijtc-204	392	20	of	of	ADP
ijtc-204	392	21	aligning	align	VERB
ijtc-204	392	22	successful	successful	ADJ
ijtc-204	392	23	application	application	NOUN
ijtc-204	392	24	of	of	ADP
ijtc-204	392	25	market	market	NOUN
ijtc-204	392	26	orientation	orientation	NOUN
ijtc-204	392	27	on	on	ADP
ijtc-204	392	28	e	e	PROPN
ijtc-204	392	29	-	-	PROPN
ijtc-204	392	30	commerce	commerce	NOUN
ijtc-204	392	31	’s	’s	PART
ijtc-204	392	32	service	service	NOUN
ijtc-204	392	33	quality	quality	NOUN
ijtc-204	392	34	strategy	strategy	NOUN
ijtc-204	392	35	:	:	PUNCT
ijtc-204	392	36	the	the	DET
ijtc-204	392	37	case	case	NOUN
ijtc-204	392	38	of	of	ADP
ijtc-204	392	39	starred	star	VERB
ijtc-204	392	40	hotel	hotel	NOUN
ijtc-204	392	41	visitors	visitor	NOUN
ijtc-204	392	42	on	on	ADP
ijtc-204	392	43	the	the	DET
ijtc-204	392	44	indonesian	indonesian	ADJ
ijtc-204	392	45	islan	islan	NOUN
ijtc-204	392	46	of	of	ADP
ijtc-204	392	47	sumatera	sumatera	NOUN
ijtc-204	392	48	proposing	propose	VERB
ijtc-204	392	49	conceptual	conceptual	ADJ
ijtc-204	392	50	framework	framework	NOUN
ijtc-204	392	51	.	.	PUNCT
ijtc-204	393	1	(	(	PUNCT
ijtc-204	393	2	ijecm	ijecm	NOUN
ijtc-204	393	3	)	)	PUNCT
ijtc-204	393	4	uk	uk	PROPN
ijtc-204	393	5	2020	2020	NUM
ijtc-204	393	6	.	.	PUNCT
ijtc-204	394	1	the	the	DET
ijtc-204	394	2	effect	effect	NOUN
ijtc-204	394	3	of	of	ADP
ijtc-204	394	4	product	product	NOUN
ijtc-204	394	5	quality	quality	NOUN
ijtc-204	394	6	on	on	ADP
ijtc-204	394	7	customer	customer	NOUN
ijtc-204	394	8	satisfaction	satisfaction	NOUN
ijtc-204	394	9	implications	implication	NOUN
ijtc-204	394	10	on	on	ADP
ijtc-204	394	11	customer	customer	NOUN
ijtc-204	394	12	loyalty	loyalty	NOUN
ijtc-204	394	13	in	in	ADP
ijtc-204	394	14	the	the	DET
ijtc-204	394	15	era	era	NOUN
ijtc-204	394	16	covid-19	covid-19	PROPN
ijtc-204	394	17	syafarudin	syafarudin	VERB
ijtc-204	394	18	83	83	NUM
ijtc-204	394	19	|	|	ADV
ijtc-204	394	20	ilomata	ilomata	PROPN
ijtc-204	394	21	international	international	ADJ
ijtc-204	394	22	journal	journal	NOUN
ijtc-204	394	23	of	of	ADP
ijtc-204	394	24	tax	tax	PROPN
ijtc-204	394	25	&	&	CCONJ
ijtc-204	394	26	accounting	accounting	PROPN
ijtc-204	394	27	volume	volume	NOUN
ijtc-204	394	28	2	2	NUM
ijtc-204	394	29	issue	issue	NOUN
ijtc-204	394	30	1	1	NUM
ijtc-204	394	31	,	,	PUNCT
ijtc-204	394	32	january	january	PROPN
ijtc-204	394	33	2021	2021	NUM
ijtc-204	394	34	syaparudin.a	syaparudin.a	PROPN
ijtc-204	394	35	&	&	CCONJ
ijtc-204	394	36	hertati.l.(2020	hertati.l.(2020	NOUN
ijtc-204	394	37	)	)	PUNCT
ijtc-204	394	38	.	.	PUNCT
ijtc-204	395	1	penerapan	penerapan	PROPN
ijtc-204	395	2	human	human	ADJ
ijtc-204	395	3	capital	capital	NOUN
ijtc-204	395	4	,	,	PUNCT
ijtc-204	395	5	kualitas	kualita	NOUN
ijtc-204	395	6	pelayanan	pelayanan	VERB
ijtc-204	395	7	pada	pada	PROPN
ijtc-204	395	8	sistem	sistem	PROPN
ijtc-204	395	9	informasi	informasi	PROPN
ijtc-204	395	10	manajemen	manajemen	PROPN
ijtc-204	395	11	.	.	PUNCT
ijtc-204	396	1	@is	@i	VERB
ijtc-204	396	2	the	the	DET
ijtc-204	396	3	best	good	ADJ
ijtc-204	396	4	:	:	PUNCT
ijtc-204	397	1	accounting	account	VERB
ijtc-204	397	2	information	information	NOUN
ijtc-204	397	3	systems	system	NOUN
ijtc-204	397	4	and	and	CCONJ
ijtc-204	397	5	information	information	NOUN
ijtc-204	397	6	technology	technology	NOUN
ijtc-204	397	7	business	business	NOUN
ijtc-204	397	8	enterprise	enterprise	NOUN
ijtc-204	397	9	volume	volume	NOUN
ijtc-204	397	10	5	5	NUM
ijtc-204	397	11	,	,	PUNCT
ijtc-204	397	12	nomor	nomor	NOUN
ijtc-204	397	13	1	1	NUM
ijtc-204	397	14	(	(	PUNCT
ijtc-204	397	15	2020	2020	NUM
ijtc-204	397	16	)	)	PUNCT
ijtc-204	397	17	hal	hal	NOUN
ijtc-204	397	18	.	.	PROPN
ijtc-204	398	1	31	31	NUM
ijtc-204	398	2	-	-	SYM
ijtc-204	398	3	45	45	NUM
ijtc-204	398	4	syafarudin	syafarudin	VERB
ijtc-204	398	5	a	a	DET
ijtc-204	398	6	,	,	PUNCT
ijtc-204	398	7	saluy	saluy	NOUN
ijtc-204	398	8	,	,	PUNCT
ijtc-204	398	9	a.b	a.b	PROPN
ijtc-204	398	10	,	,	PUNCT
ijtc-204	398	11	masyhudzulhak	masyhudzulhak	NOUN
ijtc-204	398	12	.	.	PUNCT
ijtc-204	399	1	(	(	PUNCT
ijtc-204	399	2	2020	2020	NUM
ijtc-204	399	3	)	)	PUNCT
ijtc-204	399	4	.	.	PUNCT
ijtc-204	400	1	the	the	DET
ijtc-204	400	2	impact	impact	NOUN
ijtc-204	400	3	of	of	ADP
ijtc-204	400	4	aligning	align	VERB
ijtc-204	400	5	successful	successful	ADJ
ijtc-204	400	6	application	application	NOUN
ijtc-204	400	7	of	of	ADP
ijtc-204	400	8	market	market	NOUN
ijtc-204	400	9	orientation	orientation	NOUN
ijtc-204	400	10	on	on	ADP
ijtc-204	400	11	e	e	NOUN
ijtc-204	400	12	-	-	NOUN
ijtc-204	400	13	commerce	commerce	NOUN
ijtc-204	400	14	sevice	sevice	NOUN
ijtc-204	400	15	quality	quality	NOUN
ijtc-204	400	16	strategy	strategy	NOUN
ijtc-204	400	17	:	:	PUNCT
ijtc-204	400	18	the	the	DET
ijtc-204	400	19	case	case	NOUN
ijtc-204	400	20	of	of	ADP
ijtc-204	400	21	starred	star	VERB
ijtc-204	400	22	hotel	hotel	NOUN
ijtc-204	400	23	visitors	visitor	NOUN
ijtc-204	400	24	on	on	ADP
ijtc-204	400	25	the	the	DET
ijtc-204	400	26	indonesian	indonesian	ADJ
ijtc-204	400	27	island	island	NOUN
ijtc-204	400	28	of	of	ADP
ijtc-204	400	29	sumatera	sumatera	NOUN
ijtc-204	400	30	proposing	propose	VERB
ijtc-204	400	31	conceptual	conceptual	ADJ
ijtc-204	400	32	framework	framework	NOUN
ijtc-204	400	33	.	.	PUNCT
ijtc-204	401	1	international	international	ADJ
ijtc-204	401	2	journal	journal	PROPN
ijtc-204	401	3	of	of	ADP
ijtc-204	401	4	economics	economic	NOUN
ijtc-204	401	5	,	,	PUNCT
ijtc-204	401	6	commerce	commerce	NOUN
ijtc-204	401	7	,	,	PUNCT
ijtc-204	401	8	and	and	CCONJ
ijtc-204	401	9	management	management	NOUN
ijtc-204	401	10	vol	vol	NOUN
ijtc-204	401	11	viii	viii	NOUN
ijtc-204	401	12	.	.	PUNCT
ijtc-204	402	1	syaparudin.a	syaparudin.a	PROPN
ijtc-204	402	2	&	&	CCONJ
ijtc-204	402	3	hertati.l.(2020	hertati.l.(2020	NOUN
ijtc-204	402	4	)	)	PUNCT
ijtc-204	402	5	.	.	PUNCT
ijtc-204	403	1	penerapan	penerapan	PROPN
ijtc-204	403	2	human	human	ADJ
ijtc-204	403	3	capital	capital	NOUN
ijtc-204	403	4	,	,	PUNCT
ijtc-204	403	5	kualitas	kualita	NOUN
ijtc-204	403	6	pelayanan	pelayanan	VERB
ijtc-204	403	7	pada	pada	PROPN
ijtc-204	403	8	sistem	sistem	PROPN
ijtc-204	403	9	informasi	informasi	PROPN
ijtc-204	403	10	manajemen	manajemen	PROPN
ijtc-204	403	11	.	.	PUNCT
ijtc-204	404	1	@is	@i	VERB
ijtc-204	404	2	the	the	DET
ijtc-204	404	3	best	good	ADJ
ijtc-204	404	4	:	:	PUNCT
ijtc-204	405	1	accounting	account	VERB
ijtc-204	405	2	information	information	NOUN
ijtc-204	405	3	systems	system	NOUN
ijtc-204	405	4	and	and	CCONJ
ijtc-204	405	5	information	information	NOUN
ijtc-204	405	6	technology	technology	NOUN
ijtc-204	405	7	business	business	NOUN
ijtc-204	405	8	enterprise	enterprise	NOUN
ijtc-204	405	9	volume	volume	NOUN
ijtc-204	405	10	5	5	NUM
ijtc-204	405	11	,	,	PUNCT
ijtc-204	405	12	nomor	nomor	NOUN
ijtc-204	405	13	1	1	NUM
ijtc-204	405	14	(	(	PUNCT
ijtc-204	405	15	2020	2020	NUM
ijtc-204	405	16	)	)	PUNCT
ijtc-204	405	17	hal	hal	NOUN
ijtc-204	405	18	.	.	PROPN
ijtc-204	406	1	31	31	NUM
ijtc-204	406	2	-	-	SYM
ijtc-204	406	3	45	45	NUM
ijtc-204	406	4	syafarudin.a	syafarudin.a	NOUN
ijtc-204	406	5	.	.	PUNCT
ijtc-204	407	1	(	(	PUNCT
ijtc-204	407	2	2016	2016	NUM
ijtc-204	407	3	)	)	PUNCT
ijtc-204	407	4	.	.	PUNCT
ijtc-204	408	1	strategy	strategy	NOUN
ijtc-204	408	2	of	of	ADP
ijtc-204	408	3	leadership	leadership	NOUN
ijtc-204	408	4	and	and	CCONJ
ijtc-204	408	5	innovation	innovation	NOUN
ijtc-204	408	6	in	in	ADP
ijtc-204	408	7	improving	improve	VERB
ijtc-204	408	8	company	company	NOUN
ijtc-204	408	9	performance	performance	NOUN
ijtc-204	408	10	against	against	ADP
ijtc-204	408	11	competitive	competitive	ADJ
ijtc-204	408	12	advantage	advantage	NOUN
ijtc-204	408	13	,	,	PUNCT
ijtc-204	408	14	international	international	ADJ
ijtc-204	408	15	journal	journal	NOUN
ijtc-204	408	16	of	of	ADP
ijtc-204	408	17	economics	economic	NOUN
ijtc-204	408	18	,	,	PUNCT
ijtc-204	408	19	commerce	commerce	NOUN
ijtc-204	408	20	and	and	CCONJ
ijtc-204	408	21	management	management	NOUN
ijtc-204	408	22	.	.	PUNCT
ijtc-204	409	1	international	international	ADJ
ijtc-204	409	2	journal	journal	PROPN
ijtc-204	409	3	of	of	ADP
ijtc-204	409	4	economics	economic	NOUN
ijtc-204	409	5	,	,	PUNCT
ijtc-204	409	6	commerce	commerce	NOUN
ijtc-204	409	7	and	and	CCONJ
ijtc-204	409	8	managementunited	managementunite	VERB
ijtc-204	409	9	kingdom	kingdom	NOUN
ijtc-204	409	10	.	.	PUNCT
ijtc-204	410	1	4	4	NUM
ijtc-204	410	2	(	(	PUNCT
ijtc-204	410	3	6	6	NUM
ijtc-204	410	4	)	)	PUNCT
ijtc-204	410	5	471	471	NUM
ijtc-204	410	6	-	-	SYM
ijtc-204	410	7	482	482	NUM
ijtc-204	410	8	.	.	PUNCT
ijtc-204	411	1	syafarudin.a	syafarudin.a	PROPN
ijtc-204	411	2	,	,	PUNCT
ijtc-204	411	3	mulyana.b.(2019	mulyana.b.(2019	NOUN
ijtc-204	411	4	)	)	PUNCT
ijtc-204	411	5	.	.	PUNCT
ijtc-204	412	1	formulation	formulation	NOUN
ijtc-204	412	2	strategy	strategy	NOUN
ijtc-204	412	3	of	of	ADP
ijtc-204	412	4	pt	pt	PROPN
ijtc-204	412	5	.	.	PROPN
ijtc-204	412	6	bandara	bandara	PROPN
ijtc-204	412	7	internasional	internasional	PROPN
ijtc-204	412	8	jawa	jawa	PROPN
ijtc-204	412	9	barat	barat	PROPN
ijtc-204	412	10	bandung	bandung	PROPN
ijtc-204	412	11	indonesia	indonesia	PROPN
ijtc-204	412	12	,	,	PUNCT
ijtc-204	412	13	kertajati	kertajati	PROPN
ijtc-204	412	14	in	in	ADP
ijtc-204	412	15	business	business	NOUN
ijtc-204	412	16	aerocity	aerocity	NOUN
ijtc-204	412	17	(	(	PUNCT
ijtc-204	412	18	aerotropolis	aerotropolis	PROPN
ijtc-204	412	19	)	)	PUNCT
ijtc-204	412	20	.	.	PUNCT
ijtc-204	413	1	international	international	ADJ
ijtc-204	413	2	review	review	NOUN
ijtc-204	413	3	of	of	ADP
ijtc-204	413	4	management	management	NOUN
ijtc-204	413	5	and	and	CCONJ
ijtc-204	413	6	marketing	marketing	NOUN
ijtc-204	413	7	,	,	PUNCT
ijtc-204	413	8	2019	2019	NUM
ijtc-204	413	9	,	,	PUNCT
ijtc-204	413	10	9(3	9(3	NUM
ijtc-204	413	11	)	)	PUNCT
ijtc-204	413	12	,	,	PUNCT
ijtc-204	413	13	106	106	NUM
ijtc-204	413	14	-	-	SYM
ijtc-204	413	15	111	111	NUM
ijtc-204	413	16	safkaur.o	safkaur.o	NOUN
ijtc-204	413	17	,	,	PUNCT
ijtc-204	413	18	&	&	CCONJ
ijtc-204	413	19	hertati.l.(2020	hertati.l.(2020	NOUN
ijtc-204	413	20	)	)	PUNCT
ijtc-204	413	21	.	.	PUNCT
ijtc-204	414	1	perubahan	perubahan	PROPN
ijtc-204	414	2	struktur	struktur	PROPN
ijtc-204	414	3	modal	modal	X
ijtc-204	414	4	menyebabkan	menyebabkan	PROPN
ijtc-204	414	5	perubahan	perubahan	PROPN
ijtc-204	414	6	kinerja	kinerja	PROPN
ijtc-204	414	7	keuangan	keuangan	VERB
ijtc-204	414	8	jurnal	jurnal	ADJ
ijtc-204	414	9	ekonomi	ekonomi	PROPN
ijtc-204	414	10	dan	dan	PROPN
ijtc-204	414	11	perbankan	perbankan	PROPN
ijtc-204	414	12	9(2	9(2	NUM
ijtc-204	414	13	)	)	PUNCT
ijtc-204	414	14	94	94	NUM
ijtc-204	414	15	-	-	SYM
ijtc-204	414	16	105	105	NUM
ijtc-204	414	17	uyanto	uyanto	ADP
ijtc-204	414	18	,	,	PUNCT
ijtc-204	414	19	s.	s.	PROPN
ijtc-204	414	20	s.	s.	PROPN
ijtc-204	414	21	(	(	PUNCT
ijtc-204	414	22	2016	2016	NUM
ijtc-204	414	23	)	)	PUNCT
ijtc-204	414	24	.	.	PUNCT
ijtc-204	415	1	pedoman	pedoman	NOUN
ijtc-204	415	2	analisis	analisis	PROPN
ijtc-204	415	3	data	data	PROPN
ijtc-204	415	4	dengan	dengan	PROPN
ijtc-204	415	5	spss	spss	PROPN
ijtc-204	415	6	.	.	PUNCT
ijtc-204	416	1	yogyakarta	yogyakarta	PROPN
ijtc-204	417	1	:	:	PUNCT
ijtc-204	418	1	graha	graha	PROPN
ijtc-204	418	2	ilmu	ilmu	PROPN
ijtc-204	418	3	.	.	PUNCT
ijtc-204	419	1	yana	yana	PROPN
ijtc-204	419	2	dan	dan	PROPN
ijtc-204	419	3	yanti	yanti	PROPN
ijtc-204	419	4	(	(	PUNCT
ijtc-204	419	5	2015	2015	NUM
ijtc-204	419	6	)	)	PUNCT
ijtc-204	419	7	.	.	PUNCT
ijtc-204	420	1	bauran	bauran	PROPN
ijtc-204	420	2	pemasaraan	pemasaraan	PROPN
ijtc-204	420	3	dan	dan	PROPN
ijtc-204	420	4	kepuasan	kepuasan	PROPN
ijtc-204	420	5	pelanggan	pelanggan	PROPN
ijtc-204	420	6	;	;	PUNCT
ijtc-204	420	7	studi	studi	PROPN
ijtc-204	420	8	kasus	kasus	PROPN
ijtc-204	420	9	jamu	jamu	PROPN
ijtc-204	420	10	gendong	gendong	PROPN
ijtc-204	420	11	di	di	PROPN
ijtc-204	420	12	jawa	jawa	PROPN
ijtc-204	420	13	tengah	tengah	PROPN
ijtc-204	420	14	.	.	PUNCT
ijtc-204	420	15	yasin	yasin	PROPN
ijtc-204	420	16	(	(	PUNCT
ijtc-204	420	17	2012	2012	NUM
ijtc-204	420	18	)	)	PUNCT
ijtc-204	420	19	.	.	PUNCT
ijtc-204	421	1	analisis	analisis	ADJ
ijtc-204	421	2	pengaruh	pengaruh	NOUN
ijtc-204	421	3	variabel	variabel	PROPN
ijtc-204	421	4	bauran	bauran	PROPN
ijtc-204	421	5	pemasaran	pemasaran	PROPN
ijtc-204	421	6	terhadap	terhadap	PROPN
ijtc-204	421	7	keputusan	keputusan	PROPN
ijtc-204	421	8	pembelian	pembelian	PROPN
ijtc-204	421	9	botol	botol	PROPN
ijtc-204	421	10	plastik	plastik	PROPN
ijtc-204	421	11	pt	pt	PROPN
ijtc-204	421	12	prima	prima	PROPN
ijtc-204	421	13	kalplas	kalpla	NOUN
ijtc-204	421	14	zabeen	zabeen	PROPN
ijtc-204	421	15	,	,	PUNCT
ijtc-204	421	16	n.m	n.m	PROPN
ijtc-204	421	17	.	.	PROPN
ijtc-204	421	18	(	(	PUNCT
ijtc-204	421	19	2019	2019	NUM
ijtc-204	421	20	)	)	PUNCT
ijtc-204	421	21	.	.	PUNCT
ijtc-204	422	1	assessing	assess	VERB
ijtc-204	422	2	the	the	DET
ijtc-204	422	3	impact	impact	NOUN
ijtc-204	422	4	of	of	ADP
ijtc-204	422	5	service	service	NOUN
ijtc-204	422	6	quality	quality	NOUN
ijtc-204	422	7	dimensions	dimension	NOUN
ijtc-204	422	8	on	on	ADP
ijtc-204	422	9	customer	customer	NOUN
ijtc-204	422	10	satisfaction	satisfaction	NOUN
ijtc-204	422	11	in	in	ADP
ijtc-204	422	12	commercial	commercial	ADJ
ijtc-204	422	13	banks	bank	NOUN
ijtc-204	422	14	of	of	ADP
ijtc-204	422	15	mauritius	mauritius	PROPN
ijtc-204	422	16	sumodhee	sumodhee	PROPN
ijtc-204	422	17	zeithaml	zeithaml	PROPN
ijtc-204	422	18	,	,	PUNCT
ijtc-204	422	19	valarie	valarie	PROPN
ijtc-204	422	20	a.	a.	PROPN
ijtc-204	422	21	,	,	PUNCT
ijtc-204	422	22	&	&	CCONJ
ijtc-204	422	23	bitner	bitner	PROPN
ijtc-204	422	24	,	,	PUNCT
ijtc-204	422	25	mary	mary	PROPN
ijtc-204	422	26	jo	jo	PROPN
ijtc-204	422	27	.	.	PUNCT
ijtc-204	423	1	(	(	PUNCT
ijtc-204	423	2	2013	2013	NUM
ijtc-204	423	3	)	)	PUNCT
ijtc-204	423	4	.	.	PUNCT
ijtc-204	424	1	service	service	NOUN
ijtc-204	424	2	marketing	marketing	NOUN
ijtc-204	424	3	:	:	PUNCT
ijtc-204	424	4	integrating	integrate	VERB
ijtc-204	424	5	customer	customer	NOUN
ijtc-204	424	6	focus	focus	VERB
ijtc-204	424	7	across	across	ADP
ijtc-204	424	8	the	the	DET
ijtc-204	424	9	firm	firm	NOUN
ijtc-204	424	10	(	(	PUNCT
ijtc-204	424	11	3rd	3rd	ADJ
ijtc-204	424	12	ed	ed	NOUN
ijtc-204	424	13	.	.	PUNCT
ijtc-204	424	14	)	)	PUNCT
ijtc-204	424	15	.	.	PUNCT
ijtc-204	425	1	new	new	PROPN
ijtc-204	425	2	york	york	PROPN
ijtc-204	425	3	:	:	PUNCT
ijtc-204	426	1	mcgraw	mcgraw	PROPN
ijtc-204	426	2	zabeen	zabeen	PROPN
ijtc-204	426	3	,	,	PUNCT
ijtc-204	426	4	n.m	n.m	PROPN
ijtc-204	426	5	.	.	PROPN
ijtc-204	426	6	(	(	PUNCT
ijtc-204	426	7	2019	2019	NUM
ijtc-204	426	8	)	)	PUNCT
ijtc-204	426	9	.	.	PUNCT
ijtc-204	427	1	assessing	assess	VERB
ijtc-204	427	2	the	the	DET
ijtc-204	427	3	impact	impact	NOUN
ijtc-204	427	4	of	of	ADP
ijtc-204	427	5	service	service	NOUN
ijtc-204	427	6	quality	quality	NOUN
ijtc-204	427	7	dimensions	dimension	NOUN
ijtc-204	427	8	on	on	ADP
ijtc-204	427	9	customer	customer	NOUN
ijtc-204	427	10	satisfaction	satisfaction	NOUN
ijtc-204	427	11	in	in	ADP
ijtc-204	427	12	commercial	commercial	ADJ
ijtc-204	427	13	banks	bank	NOUN
ijtc-204	427	14	of	of	ADP
ijtc-204	427	15	mauritius	mauritius	PROPN
ijtc-204	427	16	sumodhee	sumodhee	PROPN
ijtc-204	427	17	zeithaml	zeithaml	PROPN
ijtc-204	427	18	,	,	PUNCT
ijtc-204	427	19	valarie	valarie	PROPN
ijtc-204	427	20	a.	a.	PROPN
ijtc-204	427	21	,	,	PUNCT
ijtc-204	427	22	&	&	CCONJ
ijtc-204	427	23	bitner	bitner	PROPN
ijtc-204	427	24	,	,	PUNCT
ijtc-204	427	25	mary	mary	PROPN
ijtc-204	427	26	jo	jo	PROPN
ijtc-204	427	27	.	.	PUNCT
ijtc-204	428	1	(	(	PUNCT
ijtc-204	428	2	2013	2013	NUM
ijtc-204	428	3	)	)	PUNCT
ijtc-204	428	4	.	.	PUNCT
ijtc-204	429	1	service	service	NOUN
ijtc-204	429	2	marketing	marketing	NOUN
ijtc-204	429	3	:	:	PUNCT
ijtc-204	429	4	integrating	integrate	VERB
ijtc-204	429	5	customer	customer	NOUN
ijtc-204	429	6	focus	focus	VERB
ijtc-204	429	7	across	across	ADP
ijtc-204	429	8	the	the	DET
ijtc-204	429	9	firm	firm	NOUN
ijtc-204	429	10	(	(	PUNCT
ijtc-204	429	11	3rd	3rd	ADJ
ijtc-204	429	12	ed	ed	NOUN
ijtc-204	429	13	.	.	PUNCT
ijtc-204	429	14	)	)	PUNCT
ijtc-204	429	15	.	.	PUNCT
ijtc-204	430	1	new	new	PROPN
ijtc-204	430	2	york	york	PROPN
ijtc-204	430	3	:	:	PUNCT
ijtc-204	431	1	mcgraw	mcgraw	PROPN
ijtc-204	431	2	-	-	PUNCT
ijtc-204	431	3	hill	hill	NOUN
ijtc-204	431	4	http://scholar.google.com/scholar?cluster=15976113000262862936&hl=en&oi=scholarr	http://scholar.google.com/scholar?cluster=15976113000262862936&hl=en&oi=scholarr	PROPN
ijtc-204	431	5	http://scholar.google.com/scholar?cluster=15976113000262862936&hl=en&oi=scholarr	http://scholar.google.com/scholar?cluster=15976113000262862936&hl=en&oi=scholarr	PROPN
ijtc-204	431	6	http://scholar.google.com/scholar?cluster=15976113000262862936&hl=en&oi=scholarr	http://scholar.google.com/scholar?cluster=15976113000262862936&hl=en&oi=scholarr	PROPN
ijtc-204	431	7	http://search.proquest.com/openview/a37efb7aea87201443a5c3277696c562/1?pq-origsite=gscholar&cbl=816339	http://search.proquest.com/openview/a37efb7aea87201443a5c3277696c562/1?pq-origsite=gscholar&cbl=816339	PROPN
ijtc-204	431	8	http://search.proquest.com/openview/a37efb7aea87201443a5c3277696c562/1?pq-origsite=gscholar&cbl=816339	http://search.proquest.com/openview/a37efb7aea87201443a5c3277696c562/1?pq-origsite=gscholar&cbl=816339	PROPN