id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ijoeat-522	Tripathi , Upendra Nabh; Srivastava, Amit Kumar; Singh, Bhanu Pratap	Effectiveness of Online Grievance Redressal and Management System: A case study of IGNOU Learners	2021	14	.pdf	application/pdf	5388	182	46	Indian Journal of Educational Technology Volume 3, Issue 2, July 2021 92 Research Article Effectiveness of Online Grievance Redressal and Management System: A case study of IGNOU Learners Upendra Nabh Tripathi1, Amit Kumar Srivastava2 & Bhanu Pratap Singh3 1Regional Director (I/C), IGNOU Regional Centre, Varanasi, Uttar Pradesh, India 2Deputy Director, Regional Services Division, IGNOU, New Delhi, India, Email: amit.aks@gmail.com 3Assistant Director, Regional Services Division, IGNOU, New Delhi, India Abstract Online grievance redressal systems have a very crucial role in retention of learners in open and distance learning (ODL) systems where learners are geographically away from institution, teachers and peer group and they get very few opportunities otherwise to get their grievances resolved. At any given time IGNOU is having enrolment of more than 3 million and to address grievances of these large numbers of learners, an online grievance redressal and management mechanism has been developed.	cache/ijoeat-522.pdf	txt/ijoeat-522.txt