id	sid	tid	token	lemma	pos
ijoeat-522	1	1	indian	indian	PROPN
ijoeat-522	1	2	journal	journal	NOUN
ijoeat-522	1	3	of	of	ADP
ijoeat-522	1	4	educational	educational	ADJ
ijoeat-522	1	5	technology	technology	NOUN
ijoeat-522	1	6	volume	volume	NOUN
ijoeat-522	1	7	3	3	NUM
ijoeat-522	1	8	,	,	PUNCT
ijoeat-522	1	9	issue	issue	NOUN
ijoeat-522	1	10	2	2	NUM
ijoeat-522	1	11	,	,	PUNCT
ijoeat-522	1	12	july	july	PROPN
ijoeat-522	1	13	2021	2021	NUM
ijoeat-522	1	14	92	92	NUM
ijoeat-522	1	15	research	research	NOUN
ijoeat-522	1	16	article	article	NOUN
ijoeat-522	1	17	effectiveness	effectiveness	NOUN
ijoeat-522	1	18	of	of	ADP
ijoeat-522	1	19	online	online	ADJ
ijoeat-522	1	20	grievance	grievance	NOUN
ijoeat-522	1	21	redressal	redressal	NOUN
ijoeat-522	1	22	and	and	CCONJ
ijoeat-522	1	23	management	management	NOUN
ijoeat-522	1	24	system	system	NOUN
ijoeat-522	1	25	:	:	PUNCT
ijoeat-522	1	26	a	a	DET
ijoeat-522	1	27	case	case	NOUN
ijoeat-522	1	28	study	study	NOUN
ijoeat-522	1	29	of	of	ADP
ijoeat-522	1	30	ignou	ignou	PROPN
ijoeat-522	1	31	learners	learner	NOUN
ijoeat-522	1	32	upendra	upendra	PROPN
ijoeat-522	1	33	nabh	nabh	PROPN
ijoeat-522	1	34	tripathi1	tripathi1	PROPN
ijoeat-522	1	35	,	,	PUNCT
ijoeat-522	1	36	amit	amit	PROPN
ijoeat-522	1	37	kumar	kumar	PROPN
ijoeat-522	1	38	srivastava2	srivastava2	PROPN
ijoeat-522	1	39	&	&	CCONJ
ijoeat-522	1	40	bhanu	bhanu	PROPN
ijoeat-522	1	41	pratap	pratap	PROPN
ijoeat-522	1	42	singh3	singh3	PROPN
ijoeat-522	1	43	1regional	1regional	NUM
ijoeat-522	1	44	director	director	NOUN
ijoeat-522	1	45	(	(	PUNCT
ijoeat-522	1	46	i	i	NOUN
ijoeat-522	1	47	/	/	SYM
ijoeat-522	1	48	c	c	NOUN
ijoeat-522	1	49	)	)	PUNCT
ijoeat-522	1	50	,	,	PUNCT
ijoeat-522	1	51	ignou	ignou	PROPN
ijoeat-522	1	52	regional	regional	ADJ
ijoeat-522	1	53	centre	centre	PROPN
ijoeat-522	1	54	,	,	PUNCT
ijoeat-522	1	55	varanasi	varanasi	PROPN
ijoeat-522	1	56	,	,	PUNCT
ijoeat-522	1	57	uttar	uttar	PROPN
ijoeat-522	1	58	pradesh	pradesh	PROPN
ijoeat-522	1	59	,	,	PUNCT
ijoeat-522	1	60	india	india	PROPN
ijoeat-522	1	61	2deputy	2deputy	NUM
ijoeat-522	1	62	director	director	NOUN
ijoeat-522	1	63	,	,	PUNCT
ijoeat-522	1	64	regional	regional	ADJ
ijoeat-522	1	65	services	service	NOUN
ijoeat-522	1	66	division	division	NOUN
ijoeat-522	1	67	,	,	PUNCT
ijoeat-522	1	68	ignou	ignou	PROPN
ijoeat-522	1	69	,	,	PUNCT
ijoeat-522	1	70	new	new	PROPN
ijoeat-522	1	71	delhi	delhi	PROPN
ijoeat-522	1	72	,	,	PUNCT
ijoeat-522	1	73	india	india	PROPN
ijoeat-522	1	74	,	,	PUNCT
ijoeat-522	1	75	email	email	NOUN
ijoeat-522	1	76	:	:	PUNCT
ijoeat-522	1	77	amit.aks@gmail.com	amit.aks@gmail.com	PROPN
ijoeat-522	2	1	3assistant	3assistant	NUM
ijoeat-522	2	2	director	director	NOUN
ijoeat-522	2	3	,	,	PUNCT
ijoeat-522	2	4	regional	regional	ADJ
ijoeat-522	2	5	services	service	NOUN
ijoeat-522	2	6	division	division	NOUN
ijoeat-522	2	7	,	,	PUNCT
ijoeat-522	2	8	ignou	ignou	PROPN
ijoeat-522	2	9	,	,	PUNCT
ijoeat-522	2	10	new	new	PROPN
ijoeat-522	2	11	delhi	delhi	PROPN
ijoeat-522	2	12	,	,	PUNCT
ijoeat-522	2	13	india	india	PROPN
ijoeat-522	2	14	abstract	abstract	ADJ
ijoeat-522	2	15	online	online	PROPN
ijoeat-522	2	16	grievance	grievance	PROPN
ijoeat-522	2	17	redressal	redressal	NOUN
ijoeat-522	2	18	systems	system	NOUN
ijoeat-522	2	19	have	have	VERB
ijoeat-522	2	20	a	a	DET
ijoeat-522	2	21	very	very	ADV
ijoeat-522	2	22	crucial	crucial	ADJ
ijoeat-522	2	23	role	role	NOUN
ijoeat-522	2	24	in	in	ADP
ijoeat-522	2	25	retention	retention	NOUN
ijoeat-522	2	26	of	of	ADP
ijoeat-522	2	27	learners	learner	NOUN
ijoeat-522	2	28	in	in	ADP
ijoeat-522	2	29	open	open	ADJ
ijoeat-522	2	30	and	and	CCONJ
ijoeat-522	2	31	distance	distance	NOUN
ijoeat-522	2	32	learning	learning	NOUN
ijoeat-522	2	33	(	(	PUNCT
ijoeat-522	2	34	odl	odl	ADJ
ijoeat-522	2	35	)	)	PUNCT
ijoeat-522	2	36	systems	system	NOUN
ijoeat-522	2	37	where	where	SCONJ
ijoeat-522	2	38	learners	learner	NOUN
ijoeat-522	2	39	are	be	AUX
ijoeat-522	2	40	geographically	geographically	ADV
ijoeat-522	2	41	away	away	ADV
ijoeat-522	2	42	from	from	ADP
ijoeat-522	2	43	institution	institution	NOUN
ijoeat-522	2	44	,	,	PUNCT
ijoeat-522	2	45	teachers	teacher	NOUN
ijoeat-522	2	46	and	and	CCONJ
ijoeat-522	2	47	peer	peer	NOUN
ijoeat-522	2	48	group	group	NOUN
ijoeat-522	2	49	and	and	CCONJ
ijoeat-522	2	50	they	they	PRON
ijoeat-522	2	51	get	get	VERB
ijoeat-522	2	52	very	very	ADV
ijoeat-522	2	53	few	few	ADJ
ijoeat-522	2	54	opportunities	opportunity	NOUN
ijoeat-522	2	55	otherwise	otherwise	ADV
ijoeat-522	2	56	to	to	PART
ijoeat-522	2	57	get	get	VERB
ijoeat-522	2	58	their	their	PRON
ijoeat-522	2	59	grievances	grievance	NOUN
ijoeat-522	2	60	resolved	resolve	VERB
ijoeat-522	2	61	.	.	PUNCT
ijoeat-522	3	1	at	at	ADP
ijoeat-522	3	2	any	any	DET
ijoeat-522	3	3	given	give	VERB
ijoeat-522	3	4	time	time	NOUN
ijoeat-522	3	5	ignou	ignou	PROPN
ijoeat-522	3	6	is	be	AUX
ijoeat-522	3	7	having	have	VERB
ijoeat-522	3	8	enrolment	enrolment	NOUN
ijoeat-522	3	9	of	of	ADP
ijoeat-522	3	10	more	more	ADJ
ijoeat-522	3	11	than	than	ADP
ijoeat-522	3	12	3	3	NUM
ijoeat-522	3	13	million	million	NUM
ijoeat-522	3	14	and	and	CCONJ
ijoeat-522	3	15	to	to	PART
ijoeat-522	3	16	address	address	VERB
ijoeat-522	3	17	grievances	grievance	NOUN
ijoeat-522	3	18	of	of	ADP
ijoeat-522	3	19	these	these	DET
ijoeat-522	3	20	large	large	ADJ
ijoeat-522	3	21	numbers	number	NOUN
ijoeat-522	3	22	of	of	ADP
ijoeat-522	3	23	learners	learner	NOUN
ijoeat-522	3	24	,	,	PUNCT
ijoeat-522	3	25	an	an	DET
ijoeat-522	3	26	online	online	ADJ
ijoeat-522	3	27	grievance	grievance	NOUN
ijoeat-522	3	28	redressal	redressal	NOUN
ijoeat-522	3	29	and	and	CCONJ
ijoeat-522	3	30	management	management	NOUN
ijoeat-522	3	31	mechanism	mechanism	NOUN
ijoeat-522	3	32	has	have	AUX
ijoeat-522	3	33	been	be	AUX
ijoeat-522	3	34	developed	develop	VERB
ijoeat-522	3	35	.	.	PUNCT
ijoeat-522	4	1	in	in	ADP
ijoeat-522	4	2	this	this	DET
ijoeat-522	4	3	paper	paper	NOUN
ijoeat-522	4	4	,	,	PUNCT
ijoeat-522	4	5	effectiveness	effectiveness	NOUN
ijoeat-522	4	6	of	of	ADP
ijoeat-522	4	7	ignou	ignou	PROPN
ijoeat-522	4	8	online	online	PROPN
ijoeat-522	4	9	grievance	grievance	PROPN
ijoeat-522	4	10	redressal	redressal	NOUN
ijoeat-522	4	11	and	and	CCONJ
ijoeat-522	4	12	management	management	NOUN
ijoeat-522	4	13	system	system	NOUN
ijoeat-522	4	14	(	(	PUNCT
ijoeat-522	4	15	igram	igram	NOUN
ijoeat-522	4	16	)	)	PUNCT
ijoeat-522	4	17	in	in	ADP
ijoeat-522	4	18	handling	handle	VERB
ijoeat-522	4	19	learners	learner	NOUN
ijoeat-522	4	20	’	'	PUNCT
ijoeat-522	4	21	grievances	grievance	NOUN
ijoeat-522	4	22	have	have	AUX
ijoeat-522	4	23	been	be	AUX
ijoeat-522	4	24	examined	examine	VERB
ijoeat-522	4	25	by	by	ADP
ijoeat-522	4	26	carrying	carry	VERB
ijoeat-522	4	27	out	out	ADP
ijoeat-522	4	28	a	a	DET
ijoeat-522	4	29	survey	survey	NOUN
ijoeat-522	4	30	among	among	ADP
ijoeat-522	4	31	the	the	DET
ijoeat-522	4	32	learners	learner	NOUN
ijoeat-522	4	33	who	who	PRON
ijoeat-522	4	34	have	have	AUX
ijoeat-522	4	35	used	use	VERB
ijoeat-522	4	36	igram	igram	NOUN
ijoeat-522	4	37	for	for	ADP
ijoeat-522	4	38	their	their	PRON
ijoeat-522	4	39	grievance	grievance	NOUN
ijoeat-522	4	40	redressal	redressal	NOUN
ijoeat-522	4	41	.	.	PUNCT
ijoeat-522	5	1	a	a	DET
ijoeat-522	5	2	questionnaire	questionnaire	NOUN
ijoeat-522	5	3	was	be	AUX
ijoeat-522	5	4	developed	develop	VERB
ijoeat-522	5	5	and	and	CCONJ
ijoeat-522	5	6	administered	administer	VERB
ijoeat-522	5	7	online	online	ADV
ijoeat-522	5	8	to	to	ADP
ijoeat-522	5	9	igram	igram	NOUN
ijoeat-522	5	10	users	user	NOUN
ijoeat-522	5	11	.	.	PUNCT
ijoeat-522	6	1	apart	apart	ADV
ijoeat-522	6	2	from	from	ADP
ijoeat-522	6	3	demographic	demographic	ADJ
ijoeat-522	6	4	questions	question	NOUN
ijoeat-522	6	5	the	the	DET
ijoeat-522	6	6	survey	survey	NOUN
ijoeat-522	6	7	model	model	NOUN
ijoeat-522	6	8	consists	consist	VERB
ijoeat-522	6	9	of	of	ADP
ijoeat-522	6	10	a	a	DET
ijoeat-522	6	11	set	set	NOUN
ijoeat-522	6	12	of	of	ADP
ijoeat-522	6	13	statements	statement	NOUN
ijoeat-522	6	14	regarding	regard	VERB
ijoeat-522	6	15	effectiveness	effectiveness	NOUN
ijoeat-522	6	16	of	of	ADP
ijoeat-522	6	17	igram	igram	NOUN
ijoeat-522	6	18	portal	portal	NOUN
ijoeat-522	6	19	in	in	ADP
ijoeat-522	6	20	handling	handle	VERB
ijoeat-522	6	21	learners	learner	NOUN
ijoeat-522	6	22	’	'	PUNCT
ijoeat-522	6	23	grievances	grievance	NOUN
ijoeat-522	6	24	.	.	PUNCT
ijoeat-522	7	1	survey	survey	NOUN
ijoeat-522	7	2	results	result	NOUN
ijoeat-522	7	3	show	show	VERB
ijoeat-522	7	4	that	that	SCONJ
ijoeat-522	7	5	majority	majority	NOUN
ijoeat-522	7	6	of	of	ADP
ijoeat-522	7	7	learners	learner	NOUN
ijoeat-522	7	8	were	be	AUX
ijoeat-522	7	9	satisfied	satisfied	ADJ
ijoeat-522	7	10	with	with	ADP
ijoeat-522	7	11	this	this	DET
ijoeat-522	7	12	online	online	ADJ
ijoeat-522	7	13	grievance	grievance	NOUN
ijoeat-522	7	14	redressal	redressal	NOUN
ijoeat-522	7	15	and	and	CCONJ
ijoeat-522	7	16	management	management	NOUN
ijoeat-522	7	17	system	system	NOUN
ijoeat-522	7	18	of	of	ADP
ijoeat-522	7	19	ignou	ignou	NOUN
ijoeat-522	7	20	,	,	PUNCT
ijoeat-522	7	21	however	however	ADV
ijoeat-522	7	22	,	,	PUNCT
ijoeat-522	7	23	with	with	ADP
ijoeat-522	7	24	few	few	ADJ
ijoeat-522	7	25	additions	addition	NOUN
ijoeat-522	7	26	/	/	SYM
ijoeat-522	7	27	changes	change	NOUN
ijoeat-522	7	28	like	like	ADP
ijoeat-522	7	29	development	development	NOUN
ijoeat-522	7	30	of	of	ADP
ijoeat-522	7	31	mobile	mobile	ADJ
ijoeat-522	7	32	app	app	PROPN
ijoeat-522	7	33	based	base	VERB
ijoeat-522	7	34	igram	igram	PROPN
ijoeat-522	7	35	portal	portal	NOUN
ijoeat-522	7	36	,	,	PUNCT
ijoeat-522	7	37	by	by	ADP
ijoeat-522	7	38	addressing	address	VERB
ijoeat-522	7	39	issue	issue	NOUN
ijoeat-522	7	40	of	of	ADP
ijoeat-522	7	41	non	non	ADJ
ijoeat-522	7	42	-	-	NOUN
ijoeat-522	7	43	receipt	receipt	NOUN
ijoeat-522	7	44	of	of	ADP
ijoeat-522	7	45	study	study	NOUN
ijoeat-522	7	46	material	material	NOUN
ijoeat-522	7	47	and	and	CCONJ
ijoeat-522	7	48	by	by	ADP
ijoeat-522	7	49	putting	put	VERB
ijoeat-522	7	50	more	more	ADJ
ijoeat-522	7	51	efforts	effort	NOUN
ijoeat-522	7	52	in	in	ADP
ijoeat-522	7	53	its	its	PRON
ijoeat-522	7	54	popularization	popularization	NOUN
ijoeat-522	7	55	,	,	PUNCT
ijoeat-522	7	56	igram	igram	NOUN
ijoeat-522	7	57	can	can	AUX
ijoeat-522	7	58	be	be	AUX
ijoeat-522	7	59	made	make	VERB
ijoeat-522	7	60	more	more	ADV
ijoeat-522	7	61	effective	effective	ADJ
ijoeat-522	7	62	.	.	PUNCT
ijoeat-522	8	1	keywords	keyword	NOUN
ijoeat-522	8	2	:	:	PUNCT
ijoeat-522	8	3	online	online	ADJ
ijoeat-522	8	4	grievance	grievance	NOUN
ijoeat-522	8	5	redressal	redressal	NOUN
ijoeat-522	8	6	,	,	PUNCT
ijoeat-522	8	7	open	open	ADJ
ijoeat-522	8	8	and	and	CCONJ
ijoeat-522	8	9	distance	distance	NOUN
ijoeat-522	8	10	education	education	NOUN
ijoeat-522	8	11	(	(	PUNCT
ijoeat-522	8	12	odl	odl	PROPN
ijoeat-522	8	13	)	)	PUNCT
ijoeat-522	8	14	,	,	PUNCT
ijoeat-522	8	15	learners	learner	NOUN
ijoeat-522	8	16	,	,	PUNCT
ijoeat-522	8	17	learner	learner	NOUN
ijoeat-522	8	18	support	support	NOUN
ijoeat-522	8	19	,	,	PUNCT
ijoeat-522	8	20	igram	igram	PROPN
ijoeat-522	8	21	,	,	PUNCT
ijoeat-522	8	22	ignou	ignou	PROPN
ijoeat-522	8	23	introduction	introduction	NOUN
ijoeat-522	8	24	grievance	grievance	NOUN
ijoeat-522	8	25	is	be	AUX
ijoeat-522	8	26	generally	generally	ADV
ijoeat-522	8	27	defined	define	VERB
ijoeat-522	8	28	as	as	ADP
ijoeat-522	8	29	any	any	DET
ijoeat-522	8	30	communication	communication	NOUN
ijoeat-522	8	31	that	that	PRON
ijoeat-522	8	32	expresses	express	VERB
ijoeat-522	8	33	dissatisfaction	dissatisfaction	NOUN
ijoeat-522	8	34	about	about	ADP
ijoeat-522	8	35	an	an	DET
ijoeat-522	8	36	action	action	NOUN
ijoeat-522	8	37	or	or	CCONJ
ijoeat-522	8	38	lack	lack	NOUN
ijoeat-522	8	39	of	of	ADP
ijoeat-522	8	40	action	action	NOUN
ijoeat-522	8	41	,	,	PUNCT
ijoeat-522	8	42	about	about	ADP
ijoeat-522	8	43	the	the	DET
ijoeat-522	8	44	standard	standard	NOUN
ijoeat-522	8	45	of	of	ADP
ijoeat-522	8	46	service/	service/	NUM
ijoeat-522	8	47	deficiency	deficiency	NOUN
ijoeat-522	8	48	of	of	ADP
ijoeat-522	8	49	service	service	NOUN
ijoeat-522	8	50	of	of	ADP
ijoeat-522	8	51	an	an	DET
ijoeat-522	8	52	institute	institute	NOUN
ijoeat-522	8	53	and	and	CCONJ
ijoeat-522	8	54	the	the	DET
ijoeat-522	8	55	complainant	complainant	NOUN
ijoeat-522	8	56	asks	ask	VERB
ijoeat-522	8	57	for	for	ADP
ijoeat-522	8	58	remedial	remedial	ADJ
ijoeat-522	8	59	action	action	NOUN
ijoeat-522	8	60	.	.	PUNCT
ijoeat-522	9	1	grievance	grievance	NOUN
ijoeat-522	9	2	redress	redress	NOUN
ijoeat-522	9	3	mechanism	mechanism	NOUN
ijoeat-522	9	4	is	be	AUX
ijoeat-522	9	5	part	part	NOUN
ijoeat-522	9	6	and	and	CCONJ
ijoeat-522	9	7	parcel	parcel	NOUN
ijoeat-522	9	8	of	of	ADP
ijoeat-522	9	9	the	the	DET
ijoeat-522	9	10	machinery	machinery	NOUN
ijoeat-522	9	11	of	of	ADP
ijoeat-522	9	12	any	any	DET
ijoeat-522	9	13	academic	academic	ADJ
ijoeat-522	9	14	institution	institution	NOUN
ijoeat-522	9	15	.	.	PUNCT
ijoeat-522	10	1	no	no	DET
ijoeat-522	10	2	academic	academic	ADJ
ijoeat-522	10	3	institution	institution	NOUN
ijoeat-522	10	4	can	can	AUX
ijoeat-522	10	5	claim	claim	VERB
ijoeat-522	10	6	to	to	PART
ijoeat-522	10	7	be	be	AUX
ijoeat-522	10	8	accountable	accountable	ADJ
ijoeat-522	10	9	,	,	PUNCT
ijoeat-522	10	10	responsive	responsive	ADJ
ijoeat-522	10	11	and	and	CCONJ
ijoeat-522	10	12	student	student	NOUN
ijoeat-522	10	13	-	-	PUNCT
ijoeat-522	10	14	friendly	friendly	ADJ
ijoeat-522	10	15	unless	unless	SCONJ
ijoeat-522	10	16	it	it	PRON
ijoeat-522	10	17	has	have	AUX
ijoeat-522	10	18	established	establish	VERB
ijoeat-522	10	19	an	an	DET
ijoeat-522	10	20	efficient	efficient	ADJ
ijoeat-522	10	21	and	and	CCONJ
ijoeat-522	10	22	effective	effective	ADJ
ijoeat-522	10	23	grievance	grievance	NOUN
ijoeat-522	10	24	redress	redress	NOUN
ijoeat-522	10	25	mechanism	mechanism	NOUN
ijoeat-522	10	26	.	.	PUNCT
ijoeat-522	11	1	in	in	ADP
ijoeat-522	11	2	fact	fact	NOUN
ijoeat-522	11	3	,	,	PUNCT
ijoeat-522	11	4	the	the	DET
ijoeat-522	11	5	grievance	grievance	NOUN
ijoeat-522	11	6	redress	redress	NOUN
ijoeat-522	11	7	mechanism	mechanism	NOUN
ijoeat-522	11	8	of	of	ADP
ijoeat-522	11	9	an	an	DET
ijoeat-522	11	10	academic	academic	ADJ
ijoeat-522	11	11	institution	institution	NOUN
ijoeat-522	11	12	is	be	AUX
ijoeat-522	11	13	the	the	DET
ijoeat-522	11	14	gauge	gauge	NOUN
ijoeat-522	11	15	to	to	PART
ijoeat-522	11	16	measure	measure	VERB
ijoeat-522	11	17	its	its	PRON
ijoeat-522	11	18	efficiency	efficiency	NOUN
ijoeat-522	11	19	and	and	CCONJ
ijoeat-522	11	20	effectiveness	effectiveness	NOUN
ijoeat-522	11	21	as	as	SCONJ
ijoeat-522	11	22	it	it	PRON
ijoeat-522	11	23	provides	provide	VERB
ijoeat-522	11	24	important	important	ADJ
ijoeat-522	11	25	feedback	feedback	NOUN
ijoeat-522	11	26	on	on	ADP
ijoeat-522	11	27	indian	indian	ADJ
ijoeat-522	11	28	journal	journal	NOUN
ijoeat-522	11	29	of	of	ADP
ijoeat-522	11	30	educational	educational	ADJ
ijoeat-522	11	31	technology	technology	NOUN
ijoeat-522	11	32	volume	volume	NOUN
ijoeat-522	11	33	3	3	NUM
ijoeat-522	11	34	,	,	PUNCT
ijoeat-522	11	35	issue	issue	NOUN
ijoeat-522	11	36	2	2	NUM
ijoeat-522	11	37	,	,	PUNCT
ijoeat-522	11	38	july	july	PROPN
ijoeat-522	11	39	2021	2021	NUM
ijoeat-522	11	40	93	93	NUM
ijoeat-522	11	41	the	the	DET
ijoeat-522	11	42	working	working	NOUN
ijoeat-522	11	43	of	of	ADP
ijoeat-522	11	44	the	the	DET
ijoeat-522	11	45	institution	institution	NOUN
ijoeat-522	11	46	.	.	PUNCT
ijoeat-522	12	1	in	in	ADP
ijoeat-522	12	2	open	open	ADJ
ijoeat-522	12	3	and	and	CCONJ
ijoeat-522	12	4	distance	distance	NOUN
ijoeat-522	12	5	learning	learning	NOUN
ijoeat-522	12	6	(	(	PUNCT
ijoeat-522	12	7	odl	odl	ADJ
ijoeat-522	12	8	)	)	PUNCT
ijoeat-522	12	9	institutions	institution	NOUN
ijoeat-522	12	10	,	,	PUNCT
ijoeat-522	12	11	grievance	grievance	NOUN
ijoeat-522	12	12	redressal	redressal	NOUN
ijoeat-522	12	13	and	and	CCONJ
ijoeat-522	12	14	management	management	NOUN
ijoeat-522	12	15	are	be	AUX
ijoeat-522	12	16	a	a	DET
ijoeat-522	12	17	very	very	ADV
ijoeat-522	12	18	important	important	ADJ
ijoeat-522	12	19	component	component	NOUN
ijoeat-522	12	20	as	as	SCONJ
ijoeat-522	12	21	it	it	PRON
ijoeat-522	12	22	critically	critically	ADV
ijoeat-522	12	23	supports	support	VERB
ijoeat-522	12	24	the	the	DET
ijoeat-522	12	25	final	final	ADJ
ijoeat-522	12	26	learning	learning	NOUN
ijoeat-522	12	27	outcome	outcome	NOUN
ijoeat-522	12	28	of	of	ADP
ijoeat-522	12	29	the	the	DET
ijoeat-522	12	30	learners	learner	NOUN
ijoeat-522	12	31	.	.	PUNCT
ijoeat-522	13	1	in	in	ADP
ijoeat-522	13	2	odl	odl	PROPN
ijoeat-522	13	3	,	,	PUNCT
ijoeat-522	13	4	learners	learner	NOUN
ijoeat-522	13	5	do	do	AUX
ijoeat-522	13	6	not	not	PART
ijoeat-522	13	7	get	get	VERB
ijoeat-522	13	8	regular	regular	ADJ
ijoeat-522	13	9	opportunities	opportunity	NOUN
ijoeat-522	13	10	to	to	PART
ijoeat-522	13	11	interact	interact	VERB
ijoeat-522	13	12	with	with	ADP
ijoeat-522	13	13	their	their	PRON
ijoeat-522	13	14	peer	peer	NOUN
ijoeat-522	13	15	group	group	NOUN
ijoeat-522	13	16	and	and	CCONJ
ijoeat-522	13	17	tutors	tutor	NOUN
ijoeat-522	13	18	and	and	CCONJ
ijoeat-522	13	19	learners	learner	NOUN
ijoeat-522	13	20	perform	perform	VERB
ijoeat-522	13	21	a	a	DET
ijoeat-522	13	22	major	major	ADJ
ijoeat-522	13	23	part	part	NOUN
ijoeat-522	13	24	of	of	ADP
ijoeat-522	13	25	their	their	PRON
ijoeat-522	13	26	studies	study	NOUN
ijoeat-522	13	27	themselves	themselves	PRON
ijoeat-522	13	28	.	.	PUNCT
ijoeat-522	14	1	in	in	ADP
ijoeat-522	14	2	comparison	comparison	NOUN
ijoeat-522	14	3	,	,	PUNCT
ijoeat-522	14	4	in	in	ADP
ijoeat-522	14	5	conventional	conventional	ADJ
ijoeat-522	14	6	mode	mode	NOUN
ijoeat-522	14	7	of	of	ADP
ijoeat-522	14	8	higher	high	ADJ
ijoeat-522	14	9	education	education	NOUN
ijoeat-522	14	10	,	,	PUNCT
ijoeat-522	14	11	students	student	NOUN
ijoeat-522	14	12	regularly	regularly	ADV
ijoeat-522	14	13	visit	visit	VERB
ijoeat-522	14	14	their	their	PRON
ijoeat-522	14	15	institutions	institution	NOUN
ijoeat-522	14	16	and	and	CCONJ
ijoeat-522	14	17	they	they	PRON
ijoeat-522	14	18	have	have	VERB
ijoeat-522	14	19	ample	ample	ADJ
ijoeat-522	14	20	opportunities	opportunity	NOUN
ijoeat-522	14	21	to	to	PART
ijoeat-522	14	22	get	get	VERB
ijoeat-522	14	23	their	their	PRON
ijoeat-522	14	24	grievances	grievance	NOUN
ijoeat-522	14	25	resolved	resolve	VERB
ijoeat-522	14	26	.	.	PUNCT
ijoeat-522	15	1	ignou	ignou	PROPN
ijoeat-522	15	2	has	have	VERB
ijoeat-522	15	3	an	an	DET
ijoeat-522	15	4	enrollment	enrollment	NOUN
ijoeat-522	15	5	of	of	ADP
ijoeat-522	15	6	more	more	ADJ
ijoeat-522	15	7	than	than	ADP
ijoeat-522	15	8	3	3	NUM
ijoeat-522	15	9	million	million	NUM
ijoeat-522	15	10	learners	learner	NOUN
ijoeat-522	15	11	and	and	CCONJ
ijoeat-522	15	12	the	the	DET
ijoeat-522	15	13	total	total	ADJ
ijoeat-522	15	14	fresh	fresh	ADJ
ijoeat-522	15	15	intake	intake	NOUN
ijoeat-522	15	16	of	of	ADP
ijoeat-522	15	17	learners	learner	NOUN
ijoeat-522	15	18	in	in	ADP
ijoeat-522	15	19	2019	2019	NUM
ijoeat-522	15	20	,	,	PUNCT
ijoeat-522	15	21	was	be	AUX
ijoeat-522	15	22	close	close	ADJ
ijoeat-522	15	23	to	to	ADP
ijoeat-522	15	24	7.67	7.67	NUM
ijoeat-522	15	25	lakhs	lakh	NOUN
ijoeat-522	15	26	,	,	PUNCT
ijoeat-522	15	27	spread	spread	VERB
ijoeat-522	15	28	across	across	ADP
ijoeat-522	15	29	the	the	DET
ijoeat-522	15	30	56	56	NUM
ijoeat-522	15	31	regional	regional	ADJ
ijoeat-522	15	32	centers	center	NOUN
ijoeat-522	15	33	(	(	PUNCT
ijoeat-522	15	34	rcs	rcs	PROPN
ijoeat-522	15	35	)	)	PUNCT
ijoeat-522	15	36	,	,	PUNCT
ijoeat-522	15	37	11	11	NUM
ijoeat-522	15	38	recognized	recognize	VERB
ijoeat-522	15	39	regional	regional	ADJ
ijoeat-522	15	40	centers	center	NOUN
ijoeat-522	15	41	(	(	PUNCT
ijoeat-522	15	42	rrcs	rrcs	NOUN
ijoeat-522	15	43	)	)	PUNCT
ijoeat-522	15	44	of	of	ADP
ijoeat-522	15	45	the	the	DET
ijoeat-522	15	46	army	army	NOUN
ijoeat-522	15	47	,	,	PUNCT
ijoeat-522	15	48	navy	navy	PROPN
ijoeat-522	15	49	&	&	CCONJ
ijoeat-522	15	50	assam	assam	PROPN
ijoeat-522	15	51	rifles	rifle	NOUN
ijoeat-522	15	52	and	and	CCONJ
ijoeat-522	15	53	nearly	nearly	ADV
ijoeat-522	15	54	1800	1800	NUM
ijoeat-522	15	55	learner	learner	NOUN
ijoeat-522	15	56	support	support	NOUN
ijoeat-522	15	57	centres	centre	NOUN
ijoeat-522	15	58	(	(	PUNCT
ijoeat-522	15	59	lscs	lsc	NOUN
ijoeat-522	15	60	)	)	PUNCT
ijoeat-522	15	61	located	locate	VERB
ijoeat-522	15	62	across	across	ADP
ijoeat-522	15	63	different	different	ADJ
ijoeat-522	15	64	states	state	NOUN
ijoeat-522	15	65	of	of	ADP
ijoeat-522	15	66	india	india	PROPN
ijoeat-522	15	67	at	at	ADP
ijoeat-522	15	68	various	various	ADJ
ijoeat-522	15	69	places	place	NOUN
ijoeat-522	15	70	.	.	PUNCT
ijoeat-522	16	1	to	to	PART
ijoeat-522	16	2	address	address	VERB
ijoeat-522	16	3	grievances	grievance	NOUN
ijoeat-522	16	4	of	of	ADP
ijoeat-522	16	5	this	this	DET
ijoeat-522	16	6	huge	huge	ADJ
ijoeat-522	16	7	number	number	NOUN
ijoeat-522	16	8	of	of	ADP
ijoeat-522	16	9	learners	learner	NOUN
ijoeat-522	16	10	,	,	PUNCT
ijoeat-522	16	11	ignou	ignou	PROPN
ijoeat-522	16	12	has	have	VERB
ijoeat-522	16	13	various	various	ADJ
ijoeat-522	16	14	mechanisms	mechanism	NOUN
ijoeat-522	16	15	like	like	ADP
ijoeat-522	16	16	e	e	NOUN
ijoeat-522	16	17	-	-	NOUN
ijoeat-522	16	18	mail	mail	NOUN
ijoeat-522	16	19	,	,	PUNCT
ijoeat-522	16	20	telephone	telephone	NOUN
ijoeat-522	16	21	,	,	PUNCT
ijoeat-522	16	22	by	by	ADP
ijoeat-522	16	23	post	post	ADJ
ijoeat-522	16	24	,	,	PUNCT
ijoeat-522	16	25	social	social	ADJ
ijoeat-522	16	26	media	medium	NOUN
ijoeat-522	16	27	etc	etc	X
ijoeat-522	16	28	.	.	X
ijoeat-522	16	29	however	however	ADV
ijoeat-522	16	30	,	,	PUNCT
ijoeat-522	16	31	to	to	PART
ijoeat-522	16	32	provide	provide	VERB
ijoeat-522	16	33	a	a	DET
ijoeat-522	16	34	onestop	onestop	NOUN
ijoeat-522	16	35	integrated	integrate	VERB
ijoeat-522	16	36	it	it	PRON
ijoeat-522	16	37	solution	solution	NOUN
ijoeat-522	16	38	for	for	ADP
ijoeat-522	16	39	all	all	DET
ijoeat-522	16	40	types	type	NOUN
ijoeat-522	16	41	of	of	ADP
ijoeat-522	16	42	student	student	NOUN
ijoeat-522	16	43	grievances	grievance	NOUN
ijoeat-522	16	44	in	in	ADP
ijoeat-522	16	45	an	an	DET
ijoeat-522	16	46	efficient	efficient	ADJ
ijoeat-522	16	47	,	,	PUNCT
ijoeat-522	16	48	effective	effective	ADJ
ijoeat-522	16	49	and	and	CCONJ
ijoeat-522	16	50	transparent	transparent	ADJ
ijoeat-522	16	51	manner	manner	NOUN
ijoeat-522	16	52	a	a	DET
ijoeat-522	16	53	learner	learner	NOUN
ijoeat-522	16	54	friendly	friendly	ADJ
ijoeat-522	16	55	grievance	grievance	NOUN
ijoeat-522	16	56	redressal	redressal	PROPN
ijoeat-522	16	57	web	web	NOUN
ijoeat-522	16	58	portal	portal	PROPN
ijoeat-522	16	59	named	name	VERB
ijoeat-522	16	60	,	,	PUNCT
ijoeat-522	16	61	'	'	PUNCT
ijoeat-522	16	62	ignou	ignou	NOUN
ijoeat-522	16	63	grievance	grievance	PROPN
ijoeat-522	16	64	redress	redress	NOUN
ijoeat-522	16	65	and	and	CCONJ
ijoeat-522	16	66	management	management	NOUN
ijoeat-522	16	67	”	"	PUNCT
ijoeat-522	16	68	(	(	PUNCT
ijoeat-522	16	69	igram	igram	NOUN
ijoeat-522	16	70	)	)	PUNCT
ijoeat-522	16	71	was	be	AUX
ijoeat-522	16	72	launched	launch	VERB
ijoeat-522	16	73	by	by	ADP
ijoeat-522	16	74	the	the	DET
ijoeat-522	16	75	university	university	NOUN
ijoeat-522	16	76	.	.	PUNCT
ijoeat-522	17	1	after	after	ADP
ijoeat-522	17	2	being	be	AUX
ijoeat-522	17	3	on	on	ADP
ijoeat-522	17	4	hold	hold	NOUN
ijoeat-522	17	5	for	for	ADP
ijoeat-522	17	6	a	a	DET
ijoeat-522	17	7	while	while	NOUN
ijoeat-522	17	8	for	for	ADP
ijoeat-522	17	9	upgradation	upgradation	NOUN
ijoeat-522	17	10	,	,	PUNCT
ijoeat-522	17	11	it	it	PRON
ijoeat-522	17	12	was	be	AUX
ijoeat-522	17	13	relaunched	relaunche	VERB
ijoeat-522	17	14	with	with	ADP
ijoeat-522	17	15	modification	modification	NOUN
ijoeat-522	17	16	and	and	CCONJ
ijoeat-522	17	17	addition	addition	NOUN
ijoeat-522	17	18	of	of	ADP
ijoeat-522	17	19	new	new	ADJ
ijoeat-522	17	20	features	feature	NOUN
ijoeat-522	17	21	on	on	ADP
ijoeat-522	17	22	5th	5th	ADJ
ijoeat-522	17	23	september	september	PROPN
ijoeat-522	17	24	,	,	PUNCT
ijoeat-522	17	25	2018	2018	NUM
ijoeat-522	17	26	(	(	PUNCT
ijoeat-522	17	27	ignou	ignou	PROPN
ijoeat-522	17	28	annual	annual	ADJ
ijoeat-522	17	29	report	report	NOUN
ijoeat-522	17	30	,	,	PUNCT
ijoeat-522	17	31	2018	2018	NUM
ijoeat-522	17	32	-	-	SYM
ijoeat-522	17	33	19	19	NUM
ijoeat-522	17	34	)	)	PUNCT
ijoeat-522	17	35	.	.	PUNCT
ijoeat-522	18	1	prior	prior	ADV
ijoeat-522	18	2	to	to	ADP
ijoeat-522	18	3	the	the	DET
ijoeat-522	18	4	launch	launch	NOUN
ijoeat-522	18	5	of	of	ADP
ijoeat-522	18	6	the	the	DET
ijoeat-522	18	7	integrated	integrate	VERB
ijoeat-522	18	8	grievance	grievance	NOUN
ijoeat-522	18	9	management	management	NOUN
ijoeat-522	18	10	system	system	NOUN
ijoeat-522	18	11	,	,	PUNCT
ijoeat-522	18	12	igram	igram	NOUN
ijoeat-522	18	13	,	,	PUNCT
ijoeat-522	18	14	the	the	DET
ijoeat-522	18	15	university	university	NOUN
ijoeat-522	18	16	has	have	VERB
ijoeat-522	18	17	a	a	DET
ijoeat-522	18	18	system	system	NOUN
ijoeat-522	18	19	of	of	ADP
ijoeat-522	18	20	redressing	redress	VERB
ijoeat-522	18	21	grievances	grievance	NOUN
ijoeat-522	18	22	of	of	ADP
ijoeat-522	18	23	the	the	DET
ijoeat-522	18	24	students	student	NOUN
ijoeat-522	18	25	through	through	ADP
ijoeat-522	18	26	email	email	NOUN
ijoeat-522	18	27	/	/	SYM
ijoeat-522	18	28	phone	phone	NOUN
ijoeat-522	18	29	/	/	SYM
ijoeat-522	18	30	face	face	NOUN
ijoeat-522	18	31	to	to	PART
ijoeat-522	18	32	face	face	VERB
ijoeat-522	18	33	interactions	interaction	NOUN
ijoeat-522	18	34	through	through	ADP
ijoeat-522	18	35	help	help	NOUN
ijoeat-522	18	36	desks	desk	NOUN
ijoeat-522	18	37	at	at	ADP
ijoeat-522	18	38	regional	regional	ADJ
ijoeat-522	18	39	centres	centre	NOUN
ijoeat-522	18	40	.	.	PUNCT
ijoeat-522	19	1	however	however	ADV
ijoeat-522	19	2	,	,	PUNCT
ijoeat-522	19	3	one	one	NUM
ijoeat-522	19	4	of	of	ADP
ijoeat-522	19	5	the	the	DET
ijoeat-522	19	6	biggest	big	ADJ
ijoeat-522	19	7	limitations	limitation	NOUN
ijoeat-522	19	8	of	of	ADP
ijoeat-522	19	9	such	such	DET
ijoeat-522	19	10	a	a	DET
ijoeat-522	19	11	system	system	NOUN
ijoeat-522	19	12	was	be	AUX
ijoeat-522	19	13	that	that	SCONJ
ijoeat-522	19	14	tracking	tracking	NOUN
ijoeat-522	19	15	of	of	ADP
ijoeat-522	19	16	the	the	DET
ijoeat-522	19	17	grievance	grievance	NOUN
ijoeat-522	19	18	in	in	ADP
ijoeat-522	19	19	terms	term	NOUN
ijoeat-522	19	20	of	of	ADP
ijoeat-522	19	21	its	its	PRON
ijoeat-522	19	22	status	status	NOUN
ijoeat-522	19	23	,	,	PUNCT
ijoeat-522	19	24	earlier	early	ADJ
ijoeat-522	19	25	reply	reply	NOUN
ijoeat-522	19	26	given	give	VERB
ijoeat-522	19	27	&	&	CCONJ
ijoeat-522	19	28	its	its	PRON
ijoeat-522	19	29	correlation	correlation	NOUN
ijoeat-522	19	30	was	be	AUX
ijoeat-522	19	31	not	not	PART
ijoeat-522	19	32	possible	possible	ADJ
ijoeat-522	19	33	.	.	PUNCT
ijoeat-522	20	1	besides	besides	SCONJ
ijoeat-522	20	2	this	this	PRON
ijoeat-522	20	3	the	the	DET
ijoeat-522	20	4	top	top	ADJ
ijoeat-522	20	5	management	management	NOUN
ijoeat-522	20	6	is	be	AUX
ijoeat-522	20	7	also	also	ADV
ijoeat-522	20	8	not	not	PART
ijoeat-522	20	9	able	able	ADJ
ijoeat-522	20	10	to	to	PART
ijoeat-522	20	11	track	track	VERB
ijoeat-522	20	12	how	how	SCONJ
ijoeat-522	20	13	many	many	ADJ
ijoeat-522	20	14	grievances	grievance	NOUN
ijoeat-522	20	15	are	be	AUX
ijoeat-522	20	16	pending	pende	VERB
ijoeat-522	20	17	at	at	ADP
ijoeat-522	20	18	different	different	ADJ
ijoeat-522	20	19	levels	level	NOUN
ijoeat-522	20	20	i.e.	i.e.	X
ijoeat-522	20	21	regional	regional	ADJ
ijoeat-522	20	22	centres	centre	NOUN
ijoeat-522	20	23	,	,	PUNCT
ijoeat-522	20	24	schools	school	NOUN
ijoeat-522	20	25	of	of	ADP
ijoeat-522	20	26	studies	study	NOUN
ijoeat-522	20	27	,	,	PUNCT
ijoeat-522	20	28	divisions	division	NOUN
ijoeat-522	20	29	along	along	ADP
ijoeat-522	20	30	with	with	ADP
ijoeat-522	20	31	the	the	DET
ijoeat-522	20	32	areas	area	NOUN
ijoeat-522	20	33	to	to	PART
ijoeat-522	20	34	which	which	PRON
ijoeat-522	20	35	it	it	PRON
ijoeat-522	20	36	relates	relate	VERB
ijoeat-522	20	37	,	,	PUNCT
ijoeat-522	20	38	so	so	SCONJ
ijoeat-522	20	39	as	as	SCONJ
ijoeat-522	20	40	to	to	PART
ijoeat-522	20	41	take	take	VERB
ijoeat-522	20	42	corrective	corrective	ADJ
ijoeat-522	20	43	measures	measure	NOUN
ijoeat-522	20	44	on	on	ADP
ijoeat-522	20	45	it	it	PRON
ijoeat-522	20	46	.	.	PUNCT
ijoeat-522	21	1	with	with	ADP
ijoeat-522	21	2	the	the	DET
ijoeat-522	21	3	help	help	NOUN
ijoeat-522	21	4	of	of	ADP
ijoeat-522	21	5	igram	igram	NOUN
ijoeat-522	21	6	university	university	NOUN
ijoeat-522	21	7	is	be	AUX
ijoeat-522	21	8	able	able	ADJ
ijoeat-522	21	9	to	to	PART
ijoeat-522	21	10	consolidate	consolidate	VERB
ijoeat-522	21	11	the	the	DET
ijoeat-522	21	12	different	different	ADJ
ijoeat-522	21	13	levels	level	NOUN
ijoeat-522	21	14	/	/	SYM
ijoeat-522	21	15	areas	area	NOUN
ijoeat-522	21	16	in	in	ADP
ijoeat-522	21	17	where	where	SCONJ
ijoeat-522	21	18	grievances	grievance	NOUN
ijoeat-522	21	19	are	be	AUX
ijoeat-522	21	20	emerging	emerge	VERB
ijoeat-522	21	21	,	,	PUNCT
ijoeat-522	21	22	so	so	SCONJ
ijoeat-522	21	23	that	that	SCONJ
ijoeat-522	21	24	appropriate	appropriate	ADJ
ijoeat-522	21	25	policy	policy	NOUN
ijoeat-522	21	26	interventions	intervention	NOUN
ijoeat-522	21	27	could	could	AUX
ijoeat-522	21	28	be	be	AUX
ijoeat-522	21	29	taken	take	VERB
ijoeat-522	21	30	to	to	PART
ijoeat-522	21	31	minimize	minimize	VERB
ijoeat-522	21	32	the	the	DET
ijoeat-522	21	33	grievances	grievance	NOUN
ijoeat-522	21	34	of	of	ADP
ijoeat-522	21	35	different	different	ADJ
ijoeat-522	21	36	stakeholders	stakeholder	NOUN
ijoeat-522	21	37	.	.	PUNCT
ijoeat-522	22	1	as	as	ADP
ijoeat-522	22	2	per	per	ADP
ijoeat-522	22	3	the	the	DET
ijoeat-522	22	4	national	national	ADJ
ijoeat-522	22	5	education	education	NOUN
ijoeat-522	22	6	policy	policy	NOUN
ijoeat-522	22	7	2020	2020	NUM
ijoeat-522	22	8	,	,	PUNCT
ijoeat-522	22	9	odl	odl	PROPN
ijoeat-522	22	10	must	must	AUX
ijoeat-522	22	11	play	play	VERB
ijoeat-522	22	12	a	a	DET
ijoeat-522	22	13	significant	significant	ADJ
ijoeat-522	22	14	role	role	NOUN
ijoeat-522	22	15	in	in	ADP
ijoeat-522	22	16	increasing	increase	VERB
ijoeat-522	22	17	gross	gross	ADJ
ijoeat-522	22	18	enrollment	enrollment	NOUN
ijoeat-522	22	19	ratio	ratio	NOUN
ijoeat-522	22	20	(	(	PUNCT
ijoeat-522	22	21	ger	ger	NOUN
ijoeat-522	22	22	)	)	PUNCT
ijoeat-522	22	23	to	to	ADP
ijoeat-522	22	24	50percent	50percent	NUM
ijoeat-522	22	25	by	by	ADP
ijoeat-522	22	26	2035	2035	NUM
ijoeat-522	22	27	.	.	PUNCT
ijoeat-522	23	1	in	in	ADP
ijoeat-522	23	2	order	order	NOUN
ijoeat-522	23	3	to	to	PART
ijoeat-522	23	4	support	support	VERB
ijoeat-522	23	5	it	it	PRON
ijoeat-522	23	6	’s	’	VERB
ijoeat-522	23	7	essential	essential	ADJ
ijoeat-522	23	8	that	that	SCONJ
ijoeat-522	23	9	the	the	DET
ijoeat-522	23	10	innovation	innovation	NOUN
ijoeat-522	23	11	and	and	CCONJ
ijoeat-522	23	12	expansion	expansion	NOUN
ijoeat-522	23	13	of	of	ADP
ijoeat-522	23	14	odl	odl	PROPN
ijoeat-522	23	15	must	must	AUX
ijoeat-522	23	16	be	be	AUX
ijoeat-522	23	17	encouraged	encourage	VERB
ijoeat-522	23	18	,	,	PUNCT
ijoeat-522	23	19	while	while	SCONJ
ijoeat-522	23	20	ensuring	ensure	VERB
ijoeat-522	23	21	quality	quality	NOUN
ijoeat-522	23	22	at	at	ADP
ijoeat-522	23	23	the	the	DET
ijoeat-522	23	24	same	same	ADJ
ijoeat-522	23	25	time	time	NOUN
ijoeat-522	23	26	.	.	PUNCT
ijoeat-522	24	1	at	at	ADP
ijoeat-522	24	2	the	the	DET
ijoeat-522	24	3	same	same	ADJ
ijoeat-522	24	4	time	time	NOUN
ijoeat-522	24	5	there	there	PRON
ijoeat-522	24	6	is	be	VERB
ijoeat-522	24	7	an	an	DET
ijoeat-522	24	8	urgent	urgent	ADJ
ijoeat-522	24	9	need	need	NOUN
ijoeat-522	24	10	to	to	PART
ijoeat-522	24	11	institutionalize	institutionalize	VERB
ijoeat-522	24	12	learner	learner	NOUN
ijoeat-522	24	13	support	support	NOUN
ijoeat-522	24	14	services	service	NOUN
ijoeat-522	24	15	at	at	ADP
ijoeat-522	24	16	all	all	DET
ijoeat-522	24	17	institutions	institution	NOUN
ijoeat-522	24	18	offering	offer	VERB
ijoeat-522	24	19	odl	odl	PROPN
ijoeat-522	24	20	.	.	PUNCT
ijoeat-522	25	1	these	these	PRON
ijoeat-522	25	2	must	must	AUX
ijoeat-522	25	3	be	be	AUX
ijoeat-522	25	4	as	as	ADV
ijoeat-522	25	5	responsive	responsive	ADJ
ijoeat-522	25	6	,	,	PUNCT
ijoeat-522	25	7	effective	effective	ADJ
ijoeat-522	25	8	and	and	CCONJ
ijoeat-522	25	9	relevant	relevant	ADJ
ijoeat-522	25	10	as	as	ADP
ijoeat-522	25	11	the	the	DET
ijoeat-522	25	12	ones	one	NOUN
ijoeat-522	25	13	on	on	ADP
ijoeat-522	25	14	offer	offer	NOUN
ijoeat-522	25	15	for	for	ADP
ijoeat-522	25	16	full	full	ADJ
ijoeat-522	25	17	time	time	NOUN
ijoeat-522	25	18	students	student	NOUN
ijoeat-522	25	19	of	of	ADP
ijoeat-522	25	20	the	the	DET
ijoeat-522	25	21	same	same	ADJ
ijoeat-522	25	22	higher	high	ADJ
ijoeat-522	25	23	educational	educational	ADJ
ijoeat-522	25	24	institution	institution	NOUN
ijoeat-522	25	25	(	(	PUNCT
ijoeat-522	25	26	hei	hei	PROPN
ijoeat-522	25	27	)	)	PUNCT
ijoeat-522	25	28	.	.	PUNCT
ijoeat-522	26	1	these	these	DET
ijoeat-522	26	2	services	service	NOUN
ijoeat-522	26	3	will	will	AUX
ijoeat-522	26	4	include	include	VERB
ijoeat-522	26	5	:	:	PUNCT
ijoeat-522	26	6	providing	provide	VERB
ijoeat-522	26	7	learning	learning	NOUN
ijoeat-522	26	8	material	material	NOUN
ijoeat-522	26	9	(	(	PUNCT
ijoeat-522	26	10	e.g.	e.g.	ADV
ijoeat-522	26	11	hosting	host	VERB
ijoeat-522	26	12	courseware	courseware	NOUN
ijoeat-522	26	13	,	,	PUNCT
ijoeat-522	26	14	repositories	repository	NOUN
ijoeat-522	26	15	,	,	PUNCT
ijoeat-522	26	16	open	open	ADJ
ijoeat-522	26	17	educational	educational	ADJ
ijoeat-522	26	18	resources	resource	NOUN
ijoeat-522	26	19	or	or	CCONJ
ijoeat-522	26	20	oers	oer	NOUN
ijoeat-522	26	21	,	,	PUNCT
ijoeat-522	26	22	moocs	mooc	NOUN
ijoeat-522	26	23	)	)	PUNCT
ijoeat-522	26	24	,	,	PUNCT
ijoeat-522	26	25	support	support	NOUN
ijoeat-522	26	26	from	from	ADP
ijoeat-522	26	27	help	help	NOUN
ijoeat-522	26	28	desk	desk	NOUN
ijoeat-522	26	29	services	service	NOUN
ijoeat-522	26	30	,	,	PUNCT
ijoeat-522	26	31	tutoring	tutoring	NOUN
ijoeat-522	26	32	and	and	CCONJ
ijoeat-522	26	33	counselling	counselling	NOUN
ijoeat-522	26	34	,	,	PUNCT
ijoeat-522	26	35	conduct	conduct	NOUN
ijoeat-522	26	36	of	of	ADP
ijoeat-522	26	37	classes	class	NOUN
ijoeat-522	26	38	(	(	PUNCT
ijoeat-522	26	39	through	through	ADP
ijoeat-522	26	40	webinars	webinar	NOUN
ijoeat-522	26	41	,	,	PUNCT
ijoeat-522	26	42	discussion	discussion	NOUN
ijoeat-522	26	43	forums	forum	NOUN
ijoeat-522	26	44	,	,	PUNCT
ijoeat-522	26	45	webcasting	webcasting	NOUN
ijoeat-522	26	46	)	)	PUNCT
ijoeat-522	26	47	,	,	PUNCT
ijoeat-522	26	48	library	library	NOUN
ijoeat-522	26	49	facilities	facility	NOUN
ijoeat-522	26	50	,	,	PUNCT
ijoeat-522	26	51	virtual	virtual	ADJ
ijoeat-522	26	52	labs	lab	NOUN
ijoeat-522	26	53	,	,	PUNCT
ijoeat-522	26	54	e	e	X
ijoeat-522	26	55	-	-	ADJ
ijoeat-522	26	56	learning	learn	VERB
ijoeat-522	26	57	modules	module	NOUN
ijoeat-522	26	58	,	,	PUNCT
ijoeat-522	26	59	timely	timely	ADJ
ijoeat-522	26	60	feedback	feedback	NOUN
ijoeat-522	26	61	indian	indian	ADJ
ijoeat-522	26	62	journal	journal	NOUN
ijoeat-522	26	63	of	of	ADP
ijoeat-522	26	64	educational	educational	ADJ
ijoeat-522	26	65	technology	technology	NOUN
ijoeat-522	26	66	volume	volume	NOUN
ijoeat-522	26	67	3	3	NUM
ijoeat-522	26	68	,	,	PUNCT
ijoeat-522	26	69	issue	issue	NOUN
ijoeat-522	26	70	2	2	NUM
ijoeat-522	26	71	,	,	PUNCT
ijoeat-522	26	72	july	july	PROPN
ijoeat-522	26	73	2021	2021	NUM
ijoeat-522	26	74	94	94	NUM
ijoeat-522	26	75	on	on	ADP
ijoeat-522	26	76	performance	performance	NOUN
ijoeat-522	26	77	,	,	PUNCT
ijoeat-522	26	78	online	online	ADJ
ijoeat-522	26	79	examinations	examination	NOUN
ijoeat-522	26	80	,	,	PUNCT
ijoeat-522	26	81	declaration	declaration	NOUN
ijoeat-522	26	82	of	of	ADP
ijoeat-522	26	83	results	result	NOUN
ijoeat-522	26	84	,	,	PUNCT
ijoeat-522	26	85	granting	grant	VERB
ijoeat-522	26	86	of	of	ADP
ijoeat-522	26	87	certifications	certification	NOUN
ijoeat-522	26	88	,	,	PUNCT
ijoeat-522	26	89	redressal	redressal	NOUN
ijoeat-522	26	90	of	of	ADP
ijoeat-522	26	91	grievances	grievance	NOUN
ijoeat-522	26	92	,	,	PUNCT
ijoeat-522	26	93	etc	etc	X
ijoeat-522	26	94	.	.	X
ijoeat-522	27	1	it	it	PRON
ijoeat-522	27	2	ensures	ensure	VERB
ijoeat-522	27	3	the	the	DET
ijoeat-522	27	4	delivery	delivery	NOUN
ijoeat-522	27	5	of	of	ADP
ijoeat-522	27	6	time	time	NOUN
ijoeat-522	27	7	-	-	PUNCT
ijoeat-522	27	8	bound	bind	VERB
ijoeat-522	27	9	and	and	CCONJ
ijoeat-522	27	10	reliable	reliable	ADJ
ijoeat-522	27	11	quality	quality	NOUN
ijoeat-522	27	12	of	of	ADP
ijoeat-522	27	13	student	student	NOUN
ijoeat-522	27	14	services	service	NOUN
ijoeat-522	27	15	and	and	CCONJ
ijoeat-522	27	16	grievance	grievance	NOUN
ijoeat-522	27	17	redressal	redressal	NOUN
ijoeat-522	27	18	;	;	PUNCT
ijoeat-522	27	19	fines	fine	NOUN
ijoeat-522	27	20	or	or	CCONJ
ijoeat-522	27	21	other	other	ADJ
ijoeat-522	27	22	penalties	penalty	NOUN
ijoeat-522	27	23	or	or	CCONJ
ijoeat-522	27	24	actions	action	NOUN
ijoeat-522	27	25	may	may	AUX
ijoeat-522	27	26	be	be	AUX
ijoeat-522	27	27	suitably	suitably	ADV
ijoeat-522	27	28	levied	levy	VERB
ijoeat-522	27	29	on	on	ADP
ijoeat-522	27	30	the	the	DET
ijoeat-522	27	31	concerned	concerned	ADJ
ijoeat-522	27	32	persons	person	NOUN
ijoeat-522	27	33	if	if	SCONJ
ijoeat-522	27	34	not	not	PART
ijoeat-522	27	35	delivered	deliver	VERB
ijoeat-522	27	36	as	as	SCONJ
ijoeat-522	27	37	promised	promise	VERB
ijoeat-522	27	38	.	.	PUNCT
ijoeat-522	28	1	review	review	NOUN
ijoeat-522	28	2	of	of	ADP
ijoeat-522	28	3	the	the	DET
ijoeat-522	28	4	related	relate	VERB
ijoeat-522	28	5	literature	literature	NOUN
ijoeat-522	28	6	mukerji	mukerji	NOUN
ijoeat-522	28	7	,	,	PUNCT
ijoeat-522	28	8	s.	s.	PROPN
ijoeat-522	28	9	and	and	CCONJ
ijoeat-522	28	10	tripathi	tripathi	PROPN
ijoeat-522	28	11	,	,	PUNCT
ijoeat-522	28	12	p.	p.	NOUN
ijoeat-522	28	13	(	(	PUNCT
ijoeat-522	28	14	2005	2005	NUM
ijoeat-522	28	15	)	)	PUNCT
ijoeat-522	28	16	,	,	PUNCT
ijoeat-522	28	17	deliberated	deliberate	VERB
ijoeat-522	28	18	in	in	ADP
ijoeat-522	28	19	detail	detail	NOUN
ijoeat-522	28	20	about	about	ADP
ijoeat-522	28	21	the	the	DET
ijoeat-522	28	22	different	different	ADJ
ijoeat-522	28	23	dimensions	dimension	NOUN
ijoeat-522	28	24	of	of	ADP
ijoeat-522	28	25	the	the	DET
ijoeat-522	28	26	quality	quality	NOUN
ijoeat-522	28	27	education	education	NOUN
ijoeat-522	28	28	through	through	ADP
ijoeat-522	28	29	open	open	ADJ
ijoeat-522	28	30	and	and	CCONJ
ijoeat-522	28	31	distance	distance	NOUN
ijoeat-522	28	32	learning	learn	VERB
ijoeat-522	28	33	institutions	institution	NOUN
ijoeat-522	28	34	in	in	ADP
ijoeat-522	28	35	india	india	PROPN
ijoeat-522	28	36	with	with	ADP
ijoeat-522	28	37	the	the	DET
ijoeat-522	28	38	primary	primary	ADJ
ijoeat-522	28	39	focus	focus	NOUN
ijoeat-522	28	40	on	on	ADP
ijoeat-522	28	41	the	the	DET
ijoeat-522	28	42	student	student	NOUN
ijoeat-522	28	43	support	support	NOUN
ijoeat-522	28	44	imparted	impart	VERB
ijoeat-522	28	45	at	at	ADP
ijoeat-522	28	46	different	different	ADJ
ijoeat-522	28	47	levels	level	NOUN
ijoeat-522	28	48	i.e.	i.e.	X
ijoeat-522	28	49	learner	learner	NOUN
ijoeat-522	28	50	support	support	NOUN
ijoeat-522	28	51	centres	centre	NOUN
ijoeat-522	28	52	,	,	PUNCT
ijoeat-522	28	53	regional	regional	ADJ
ijoeat-522	28	54	centres	centre	NOUN
ijoeat-522	28	55	,	,	PUNCT
ijoeat-522	28	56	hq	hq	PROPN
ijoeat-522	28	57	etc	etc	X
ijoeat-522	28	58	.	.	PUNCT
ijoeat-522	29	1	arambewela	arambewela	PROPN
ijoeat-522	29	2	et	et	PROPN
ijoeat-522	29	3	al	al	PROPN
ijoeat-522	29	4	.	.	PROPN
ijoeat-522	30	1	(	(	PUNCT
ijoeat-522	30	2	2005	2005	NUM
ijoeat-522	30	3	)	)	PUNCT
ijoeat-522	30	4	indicated	indicate	VERB
ijoeat-522	30	5	that	that	SCONJ
ijoeat-522	30	6	the	the	DET
ijoeat-522	30	7	quality	quality	NOUN
ijoeat-522	30	8	of	of	ADP
ijoeat-522	30	9	education	education	NOUN
ijoeat-522	30	10	,	,	PUNCT
ijoeat-522	30	11	adequacy	adequacy	NOUN
ijoeat-522	30	12	of	of	ADP
ijoeat-522	30	13	student	student	NOUN
ijoeat-522	30	14	facilities	facility	NOUN
ijoeat-522	30	15	,	,	PUNCT
ijoeat-522	30	16	reputation	reputation	NOUN
ijoeat-522	30	17	of	of	ADP
ijoeat-522	30	18	the	the	DET
ijoeat-522	30	19	institutions	institution	NOUN
ijoeat-522	30	20	,	,	PUNCT
ijoeat-522	30	21	marketability	marketability	NOUN
ijoeat-522	30	22	of	of	ADP
ijoeat-522	30	23	degrees	degree	NOUN
ijoeat-522	30	24	for	for	ADP
ijoeat-522	30	25	better	well	ADJ
ijoeat-522	30	26	career	career	NOUN
ijoeat-522	30	27	prospects	prospect	NOUN
ijoeat-522	30	28	,	,	PUNCT
ijoeat-522	30	29	and	and	CCONJ
ijoeat-522	30	30	the	the	DET
ijoeat-522	30	31	overall	overall	ADJ
ijoeat-522	30	32	customer	customer	NOUN
ijoeat-522	30	33	value	value	NOUN
ijoeat-522	30	34	provided	provide	VERB
ijoeat-522	30	35	by	by	ADP
ijoeat-522	30	36	the	the	DET
ijoeat-522	30	37	universities	university	NOUN
ijoeat-522	30	38	were	be	AUX
ijoeat-522	30	39	the	the	DET
ijoeat-522	30	40	most	most	ADV
ijoeat-522	30	41	important	important	ADJ
ijoeat-522	30	42	factors	factor	NOUN
ijoeat-522	30	43	that	that	PRON
ijoeat-522	30	44	had	have	VERB
ijoeat-522	30	45	a	a	DET
ijoeat-522	30	46	strong	strong	ADJ
ijoeat-522	30	47	impact	impact	NOUN
ijoeat-522	30	48	on	on	ADP
ijoeat-522	30	49	student	student	NOUN
ijoeat-522	30	50	satisfaction	satisfaction	NOUN
ijoeat-522	30	51	.	.	PUNCT
ijoeat-522	31	1	it	it	PRON
ijoeat-522	31	2	was	be	AUX
ijoeat-522	31	3	revealed	reveal	VERB
ijoeat-522	31	4	that	that	SCONJ
ijoeat-522	31	5	students	student	NOUN
ijoeat-522	31	6	,	,	PUNCT
ijoeat-522	31	7	in	in	ADP
ijoeat-522	31	8	general	general	ADJ
ijoeat-522	31	9	,	,	PUNCT
ijoeat-522	31	10	were	be	AUX
ijoeat-522	31	11	satisfied	satisfied	ADJ
ijoeat-522	31	12	with	with	ADP
ijoeat-522	31	13	teaching	teach	VERB
ijoeat-522	31	14	quality	quality	NOUN
ijoeat-522	31	15	and	and	CCONJ
ijoeat-522	31	16	the	the	DET
ijoeat-522	31	17	quality	quality	NOUN
ijoeat-522	31	18	of	of	ADP
ijoeat-522	31	19	lecturers	lecturer	NOUN
ijoeat-522	31	20	,	,	PUNCT
ijoeat-522	31	21	but	but	CCONJ
ijoeat-522	31	22	were	be	AUX
ijoeat-522	31	23	unhappy	unhappy	ADJ
ijoeat-522	31	24	with	with	ADP
ijoeat-522	31	25	the	the	DET
ijoeat-522	31	26	university	university	NOUN
ijoeat-522	31	27	support	support	NOUN
ijoeat-522	31	28	and	and	CCONJ
ijoeat-522	31	29	facilities	facility	NOUN
ijoeat-522	31	30	.	.	PUNCT
ijoeat-522	32	1	the	the	DET
ijoeat-522	32	2	use	use	NOUN
ijoeat-522	32	3	of	of	ADP
ijoeat-522	32	4	the	the	DET
ijoeat-522	32	5	internet	internet	NOUN
ijoeat-522	32	6	in	in	ADP
ijoeat-522	32	7	the	the	DET
ijoeat-522	32	8	operation	operation	NOUN
ijoeat-522	32	9	of	of	ADP
ijoeat-522	32	10	government	government	NOUN
ijoeat-522	32	11	institutions	institution	NOUN
ijoeat-522	32	12	has	have	AUX
ijoeat-522	32	13	been	be	AUX
ijoeat-522	32	14	emphasized	emphasize	VERB
ijoeat-522	32	15	by	by	ADP
ijoeat-522	32	16	many	many	ADJ
ijoeat-522	32	17	workers	worker	NOUN
ijoeat-522	32	18	(	(	PUNCT
ijoeat-522	32	19	cohen	cohen	NOUN
ijoeat-522	32	20	and	and	CCONJ
ijoeat-522	32	21	eimicke	eimicke	PROPN
ijoeat-522	32	22	,	,	PUNCT
ijoeat-522	32	23	2002	2002	NUM
ijoeat-522	32	24	;	;	PUNCT
ijoeat-522	32	25	jorgensen	jorgensen	PROPN
ijoeat-522	32	26	and	and	CCONJ
ijoeat-522	32	27	cable	cable	NOUN
ijoeat-522	32	28	,	,	PUNCT
ijoeat-522	32	29	2002	2002	NUM
ijoeat-522	32	30	)	)	PUNCT
ijoeat-522	32	31	.	.	PUNCT
ijoeat-522	33	1	the	the	DET
ijoeat-522	33	2	worldwide	worldwide	ADJ
ijoeat-522	33	3	explosion	explosion	NOUN
ijoeat-522	33	4	and	and	CCONJ
ijoeat-522	33	5	acceptance	acceptance	NOUN
ijoeat-522	33	6	of	of	ADP
ijoeat-522	33	7	the	the	DET
ijoeat-522	33	8	internet	internet	NOUN
ijoeat-522	33	9	has	have	AUX
ijoeat-522	33	10	shaped	shape	VERB
ijoeat-522	33	11	several	several	ADJ
ijoeat-522	33	12	implications	implication	NOUN
ijoeat-522	33	13	for	for	ADP
ijoeat-522	33	14	the	the	DET
ijoeat-522	33	15	public	public	ADJ
ijoeat-522	33	16	sector	sector	NOUN
ijoeat-522	33	17	.	.	PUNCT
ijoeat-522	34	1	rather	rather	ADV
ijoeat-522	34	2	than	than	ADP
ijoeat-522	34	3	duplicating	duplicate	VERB
ijoeat-522	34	4	their	their	PRON
ijoeat-522	34	5	traditional	traditional	ADJ
ijoeat-522	34	6	brick	brick	NOUN
ijoeat-522	34	7	and	and	CCONJ
ijoeat-522	34	8	mortar	mortar	NOUN
ijoeat-522	34	9	equivalents	equivalent	NOUN
ijoeat-522	34	10	,	,	PUNCT
ijoeat-522	34	11	government	government	NOUN
ijoeat-522	34	12	agencies	agency	NOUN
ijoeat-522	34	13	with	with	ADP
ijoeat-522	34	14	digital	digital	ADJ
ijoeat-522	34	15	delivery	delivery	NOUN
ijoeat-522	34	16	systems	system	NOUN
ijoeat-522	34	17	are	be	AUX
ijoeat-522	34	18	non	non	ADJ
ijoeat-522	34	19	-	-	ADJ
ijoeat-522	34	20	hierarchical	hierarchical	ADJ
ijoeat-522	34	21	,	,	PUNCT
ijoeat-522	34	22	non	non	ADJ
ijoeat-522	34	23	-	-	ADJ
ijoeat-522	34	24	linear	linear	ADJ
ijoeat-522	34	25	,	,	PUNCT
ijoeat-522	34	26	interactive	interactive	ADJ
ijoeat-522	34	27	in	in	ADP
ijoeat-522	34	28	nature	nature	NOUN
ijoeat-522	34	29	,	,	PUNCT
ijoeat-522	34	30	and	and	CCONJ
ijoeat-522	34	31	never	never	ADV
ijoeat-522	34	32	closed	close	VERB
ijoeat-522	34	33	(	(	PUNCT
ijoeat-522	34	34	schaupp	schaupp	PROPN
ijoeat-522	34	35	et	et	PROPN
ijoeat-522	34	36	al	al	PROPN
ijoeat-522	34	37	.	.	PROPN
ijoeat-522	34	38	,	,	PUNCT
ijoeat-522	34	39	2010	2010	NUM
ijoeat-522	34	40	;	;	PUNCT
ijoeat-522	34	41	west	w	ADJ
ijoeat-522	34	42	,	,	PUNCT
ijoeat-522	34	43	2008	2008	NUM
ijoeat-522	34	44	)	)	PUNCT
ijoeat-522	34	45	.	.	PUNCT
ijoeat-522	35	1	the	the	DET
ijoeat-522	35	2	current	current	ADJ
ijoeat-522	35	3	development	development	NOUN
ijoeat-522	35	4	of	of	ADP
ijoeat-522	35	5	e	e	NOUN
ijoeat-522	35	6	-	-	NOUN
ijoeat-522	35	7	government	government	ADJ
ijoeat-522	35	8	services	service	NOUN
ijoeat-522	35	9	has	have	AUX
ijoeat-522	35	10	opened	open	VERB
ijoeat-522	35	11	new	new	ADJ
ijoeat-522	35	12	opportunities	opportunity	NOUN
ijoeat-522	35	13	to	to	PART
ijoeat-522	35	14	deliver	deliver	VERB
ijoeat-522	35	15	information	information	NOUN
ijoeat-522	35	16	and	and	CCONJ
ijoeat-522	35	17	services	service	NOUN
ijoeat-522	35	18	more	more	ADV
ijoeat-522	35	19	conveniently	conveniently	ADV
ijoeat-522	35	20	and	and	CCONJ
ijoeat-522	35	21	cost	cost	VERB
ijoeat-522	35	22	effectively	effectively	ADV
ijoeat-522	35	23	to	to	ADP
ijoeat-522	35	24	the	the	DET
ijoeat-522	35	25	citizens	citizen	NOUN
ijoeat-522	35	26	(	(	PUNCT
ijoeat-522	35	27	wang	wang	PROPN
ijoeat-522	35	28	and	and	CCONJ
ijoeat-522	35	29	shih	shih	NOUN
ijoeat-522	35	30	,	,	PUNCT
ijoeat-522	35	31	2009	2009	NUM
ijoeat-522	35	32	)	)	PUNCT
ijoeat-522	35	33	.	.	PUNCT
ijoeat-522	36	1	nowadays	nowadays	ADV
ijoeat-522	36	2	the	the	DET
ijoeat-522	36	3	existence	existence	NOUN
ijoeat-522	36	4	of	of	ADP
ijoeat-522	36	5	an	an	DET
ijoeat-522	36	6	online	online	ADJ
ijoeat-522	36	7	system	system	NOUN
ijoeat-522	36	8	to	to	PART
ijoeat-522	36	9	redress	redress	NOUN
ijoeat-522	36	10	grievances	grievance	NOUN
ijoeat-522	36	11	of	of	ADP
ijoeat-522	36	12	the	the	DET
ijoeat-522	36	13	public	public	NOUN
ijoeat-522	36	14	is	be	AUX
ijoeat-522	36	15	an	an	DET
ijoeat-522	36	16	integral	integral	ADJ
ijoeat-522	36	17	part	part	NOUN
ijoeat-522	36	18	of	of	ADP
ijoeat-522	36	19	e	e	NOUN
ijoeat-522	36	20	-	-	NOUN
ijoeat-522	36	21	government	government	NOUN
ijoeat-522	36	22	.	.	PUNCT
ijoeat-522	37	1	while	while	SCONJ
ijoeat-522	37	2	studying	study	VERB
ijoeat-522	37	3	e	e	NOUN
ijoeat-522	37	4	-	-	NOUN
ijoeat-522	37	5	governance	governance	ADJ
ijoeat-522	37	6	systems	system	NOUN
ijoeat-522	37	7	already	already	ADV
ijoeat-522	37	8	in	in	ADP
ijoeat-522	37	9	use	use	NOUN
ijoeat-522	37	10	at	at	ADP
ijoeat-522	37	11	indira	indira	PROPN
ijoeat-522	37	12	gandhi	gandhi	PROPN
ijoeat-522	37	13	national	national	PROPN
ijoeat-522	37	14	open	open	PROPN
ijoeat-522	37	15	university	university	PROPN
ijoeat-522	37	16	(	(	PUNCT
ijoeat-522	37	17	ignou	ignou	PROPN
ijoeat-522	37	18	)	)	PUNCT
ijoeat-522	37	19	for	for	ADP
ijoeat-522	37	20	delivering	deliver	VERB
ijoeat-522	37	21	various	various	ADJ
ijoeat-522	37	22	student	student	NOUN
ijoeat-522	37	23	support	support	NOUN
ijoeat-522	37	24	services	service	NOUN
ijoeat-522	37	25	online	online	ADV
ijoeat-522	37	26	,	,	PUNCT
ijoeat-522	37	27	bhatnagar	bhatnagar	NOUN
ijoeat-522	37	28	(	(	PUNCT
ijoeat-522	37	29	2013	2013	NUM
ijoeat-522	37	30	)	)	PUNCT
ijoeat-522	37	31	concluded	conclude	VERB
ijoeat-522	37	32	that	that	SCONJ
ijoeat-522	37	33	ignou	ignou	PROPN
ijoeat-522	37	34	needs	need	VERB
ijoeat-522	37	35	to	to	PART
ijoeat-522	37	36	allocate	allocate	VERB
ijoeat-522	37	37	more	more	ADJ
ijoeat-522	37	38	to	to	ADP
ijoeat-522	37	39	its	its	PRON
ijoeat-522	37	40	ict	ict	NOUN
ijoeat-522	37	41	budget	budget	NOUN
ijoeat-522	37	42	so	so	SCONJ
ijoeat-522	37	43	that	that	SCONJ
ijoeat-522	37	44	learners	learner	NOUN
ijoeat-522	37	45	and	and	CCONJ
ijoeat-522	37	46	facilitators	facilitator	NOUN
ijoeat-522	37	47	in	in	ADP
ijoeat-522	37	48	its	its	PRON
ijoeat-522	37	49	odl	odl	ADJ
ijoeat-522	37	50	system	system	NOUN
ijoeat-522	37	51	can	can	AUX
ijoeat-522	37	52	seamlessly	seamlessly	ADV
ijoeat-522	37	53	interact	interact	VERB
ijoeat-522	37	54	and	and	CCONJ
ijoeat-522	37	55	gain	gain	VERB
ijoeat-522	37	56	in	in	ADP
ijoeat-522	37	57	the	the	DET
ijoeat-522	37	58	process	process	NOUN
ijoeat-522	37	59	.	.	PUNCT
ijoeat-522	38	1	during	during	ADP
ijoeat-522	38	2	their	their	PRON
ijoeat-522	38	3	study	study	NOUN
ijoeat-522	38	4	on	on	ADP
ijoeat-522	38	5	learner	learner	NOUN
ijoeat-522	38	6	’s	’s	PART
ijoeat-522	38	7	expectations	expectation	NOUN
ijoeat-522	38	8	on	on	ADP
ijoeat-522	38	9	future	future	ADJ
ijoeat-522	38	10	education	education	NOUN
ijoeat-522	38	11	policies	policy	NOUN
ijoeat-522	38	12	gowthaman	gowthaman	NOUN
ijoeat-522	38	13	et	et	PROPN
ijoeat-522	38	14	al	al	PROPN
ijoeat-522	38	15	.	.	PROPN
ijoeat-522	39	1	(	(	PUNCT
ijoeat-522	39	2	2017	2017	NUM
ijoeat-522	39	3	)	)	PUNCT
ijoeat-522	39	4	found	find	VERB
ijoeat-522	39	5	that	that	SCONJ
ijoeat-522	39	6	nearly	nearly	ADV
ijoeat-522	39	7	83.5percent	83.5percent	NOUN
ijoeat-522	39	8	of	of	ADP
ijoeat-522	39	9	the	the	DET
ijoeat-522	39	10	learners	learner	NOUN
ijoeat-522	39	11	preferred	prefer	VERB
ijoeat-522	39	12	online	online	ADJ
ijoeat-522	39	13	grievance	grievance	NOUN
ijoeat-522	39	14	submission	submission	NOUN
ijoeat-522	39	15	and	and	CCONJ
ijoeat-522	39	16	redressal	redressal	NOUN
ijoeat-522	39	17	and	and	CCONJ
ijoeat-522	39	18	recommended	recommend	VERB
ijoeat-522	39	19	that	that	SCONJ
ijoeat-522	39	20	the	the	DET
ijoeat-522	39	21	odl	odl	ADJ
ijoeat-522	39	22	policy	policy	NOUN
ijoeat-522	39	23	should	should	AUX
ijoeat-522	39	24	incorporate	incorporate	VERB
ijoeat-522	39	25	technology	technology	NOUN
ijoeat-522	39	26	driven	drive	VERB
ijoeat-522	39	27	student	student	NOUN
ijoeat-522	39	28	support	support	NOUN
ijoeat-522	39	29	.	.	PUNCT
ijoeat-522	40	1	flores	flores	PROPN
ijoeat-522	40	2	(	(	PUNCT
ijoeat-522	40	3	2017	2017	NUM
ijoeat-522	40	4	)	)	PUNCT
ijoeat-522	40	5	highlighted	highlight	VERB
ijoeat-522	40	6	that	that	SCONJ
ijoeat-522	40	7	support	support	NOUN
ijoeat-522	40	8	resources	resource	NOUN
ijoeat-522	40	9	must	must	AUX
ijoeat-522	40	10	be	be	AUX
ijoeat-522	40	11	available	available	ADJ
ijoeat-522	40	12	at	at	ADP
ijoeat-522	40	13	all	all	DET
ijoeat-522	40	14	times	time	NOUN
ijoeat-522	40	15	for	for	ADP
ijoeat-522	40	16	the	the	DET
ijoeat-522	40	17	distance	distance	NOUN
ijoeat-522	40	18	courses	course	NOUN
ijoeat-522	40	19	and	and	CCONJ
ijoeat-522	40	20	a	a	DET
ijoeat-522	40	21	grievance	grievance	NOUN
ijoeat-522	40	22	procedure	procedure	NOUN
ijoeat-522	40	23	should	should	AUX
ijoeat-522	40	24	always	always	ADV
ijoeat-522	40	25	be	be	AUX
ijoeat-522	40	26	available	available	ADJ
ijoeat-522	40	27	for	for	ADP
ijoeat-522	40	28	learners	learner	NOUN
ijoeat-522	40	29	,	,	PUNCT
ijoeat-522	40	30	including	include	VERB
ijoeat-522	40	31	electronic	electronic	ADJ
ijoeat-522	40	32	faculty	faculty	NOUN
ijoeat-522	40	33	course	course	NOUN
ijoeat-522	40	34	evaluations	evaluation	NOUN
ijoeat-522	40	35	.	.	PUNCT
ijoeat-522	41	1	santosh	santosh	PROPN
ijoeat-522	41	2	and	and	CCONJ
ijoeat-522	41	3	dixit	dixit	PROPN
ijoeat-522	41	4	(	(	PUNCT
ijoeat-522	41	5	2018	2018	NUM
ijoeat-522	41	6	)	)	PUNCT
ijoeat-522	41	7	discussed	discuss	VERB
ijoeat-522	41	8	e	e	NOUN
ijoeat-522	41	9	-	-	NOUN
ijoeat-522	41	10	governance	governance	NOUN
ijoeat-522	41	11	in	in	ADP
ijoeat-522	41	12	the	the	DET
ijoeat-522	41	13	context	context	NOUN
ijoeat-522	41	14	of	of	ADP
ijoeat-522	41	15	distance	distance	NOUN
ijoeat-522	41	16	education	education	NOUN
ijoeat-522	41	17	and	and	CCONJ
ijoeat-522	41	18	stated	state	VERB
ijoeat-522	41	19	that	that	SCONJ
ijoeat-522	41	20	effective	effective	ADJ
ijoeat-522	41	21	use	use	NOUN
ijoeat-522	41	22	of	of	ADP
ijoeat-522	41	23	ict	ict	NOUN
ijoeat-522	41	24	in	in	ADP
ijoeat-522	41	25	the	the	DET
ijoeat-522	41	26	education	education	NOUN
ijoeat-522	41	27	sector	sector	NOUN
ijoeat-522	41	28	will	will	AUX
ijoeat-522	41	29	help	help	VERB
ijoeat-522	41	30	in	in	ADP
ijoeat-522	41	31	enhancing	enhance	VERB
ijoeat-522	41	32	the	the	DET
ijoeat-522	41	33	efficiency	efficiency	NOUN
ijoeat-522	41	34	,	,	PUNCT
ijoeat-522	41	35	bringing	bring	VERB
ijoeat-522	41	36	in	in	ADP
ijoeat-522	41	37	transparency	transparency	NOUN
ijoeat-522	41	38	and	and	CCONJ
ijoeat-522	41	39	cost	cost	NOUN
ijoeat-522	41	40	reduction	reduction	NOUN
ijoeat-522	41	41	.	.	PUNCT
ijoeat-522	42	1	subrahmanyam	subrahmanyam	NOUN
ijoeat-522	42	2	(	(	PUNCT
ijoeat-522	42	3	2018	2018	NUM
ijoeat-522	42	4	)	)	PUNCT
ijoeat-522	42	5	while	while	SCONJ
ijoeat-522	42	6	discussing	discuss	VERB
ijoeat-522	42	7	use	use	NOUN
ijoeat-522	42	8	of	of	ADP
ijoeat-522	42	9	technology	technology	NOUN
ijoeat-522	42	10	for	for	ADP
ijoeat-522	42	11	learner	learner	NOUN
ijoeat-522	42	12	support	support	PROPN
ijoeat-522	42	13	indian	indian	PROPN
ijoeat-522	42	14	journal	journal	NOUN
ijoeat-522	42	15	of	of	ADP
ijoeat-522	42	16	educational	educational	ADJ
ijoeat-522	42	17	technology	technology	NOUN
ijoeat-522	42	18	volume	volume	NOUN
ijoeat-522	42	19	3	3	NUM
ijoeat-522	42	20	,	,	PUNCT
ijoeat-522	42	21	issue	issue	NOUN
ijoeat-522	42	22	2	2	NUM
ijoeat-522	42	23	,	,	PUNCT
ijoeat-522	42	24	july	july	PROPN
ijoeat-522	42	25	2021	2021	NUM
ijoeat-522	42	26	95	95	NUM
ijoeat-522	42	27	services	service	NOUN
ijoeat-522	42	28	in	in	ADP
ijoeat-522	42	29	ignou	ignou	PROPN
ijoeat-522	42	30	highlights	highlight	NOUN
ijoeat-522	42	31	effective	effective	ADJ
ijoeat-522	42	32	use	use	NOUN
ijoeat-522	42	33	of	of	ADP
ijoeat-522	42	34	technology	technology	NOUN
ijoeat-522	42	35	by	by	ADP
ijoeat-522	42	36	the	the	DET
ijoeat-522	42	37	university	university	NOUN
ijoeat-522	42	38	for	for	ADP
ijoeat-522	42	39	internal	internal	ADJ
ijoeat-522	42	40	processes	process	NOUN
ijoeat-522	42	41	,	,	PUNCT
ijoeat-522	42	42	digital	digital	ADJ
ijoeat-522	42	43	initiatives	initiative	NOUN
ijoeat-522	42	44	being	be	AUX
ijoeat-522	42	45	provided	provide	VERB
ijoeat-522	42	46	for	for	ADP
ijoeat-522	42	47	learner	learner	NOUN
ijoeat-522	42	48	’s	’s	PART
ijoeat-522	42	49	support	support	NOUN
ijoeat-522	42	50	,	,	PUNCT
ijoeat-522	42	51	challenges	challenge	NOUN
ijoeat-522	42	52	faced	face	VERB
ijoeat-522	42	53	in	in	ADP
ijoeat-522	42	54	implementation	implementation	NOUN
ijoeat-522	42	55	of	of	ADP
ijoeat-522	42	56	technology	technology	NOUN
ijoeat-522	42	57	and	and	CCONJ
ijoeat-522	42	58	best	good	ADJ
ijoeat-522	42	59	ict	ict	NOUN
ijoeat-522	42	60	practices	practice	NOUN
ijoeat-522	42	61	being	be	AUX
ijoeat-522	42	62	followed	follow	VERB
ijoeat-522	42	63	by	by	ADP
ijoeat-522	42	64	the	the	DET
ijoeat-522	42	65	university	university	NOUN
ijoeat-522	42	66	.	.	PUNCT
ijoeat-522	43	1	he	he	PRON
ijoeat-522	43	2	also	also	ADV
ijoeat-522	43	3	talks	talk	VERB
ijoeat-522	43	4	about	about	ADP
ijoeat-522	43	5	the	the	DET
ijoeat-522	43	6	digital	digital	ADJ
ijoeat-522	43	7	initiatives	initiative	NOUN
ijoeat-522	43	8	for	for	ADP
ijoeat-522	43	9	learners	learner	NOUN
ijoeat-522	43	10	’	'	PUNCT
ijoeat-522	43	11	grievance	grievance	NOUN
ijoeat-522	43	12	redressal	redressal	NOUN
ijoeat-522	43	13	such	such	ADJ
ijoeat-522	43	14	as	as	ADP
ijoeat-522	43	15	ugc	ugc	PROPN
ijoeat-522	43	16	(	(	PUNCT
ijoeat-522	43	17	university	university	NOUN
ijoeat-522	43	18	grants	grant	NOUN
ijoeat-522	43	19	commission	commission	PROPN
ijoeat-522	43	20	)	)	PUNCT
ijoeat-522	43	21	online	online	PROPN
ijoeat-522	43	22	portal	portal	ADJ
ijoeat-522	43	23	,	,	PUNCT
ijoeat-522	43	24	public	public	ADJ
ijoeat-522	43	25	grievance	grievance	NOUN
ijoeat-522	43	26	portal	portal	ADJ
ijoeat-522	43	27	and	and	CCONJ
ijoeat-522	43	28	other	other	ADJ
ijoeat-522	43	29	platforms	platform	NOUN
ijoeat-522	43	30	and	and	CCONJ
ijoeat-522	43	31	how	how	SCONJ
ijoeat-522	43	32	these	these	PRON
ijoeat-522	43	33	have	have	AUX
ijoeat-522	43	34	helped	help	VERB
ijoeat-522	43	35	in	in	ADP
ijoeat-522	43	36	channelizing	channelize	VERB
ijoeat-522	43	37	the	the	DET
ijoeat-522	43	38	learners	learner	NOUN
ijoeat-522	43	39	’	'	PUNCT
ijoeat-522	43	40	grievances	grievance	NOUN
ijoeat-522	43	41	to	to	ADP
ijoeat-522	43	42	the	the	DET
ijoeat-522	43	43	right	right	ADJ
ijoeat-522	43	44	place	place	NOUN
ijoeat-522	43	45	for	for	ADP
ijoeat-522	43	46	speedy	speedy	ADJ
ijoeat-522	43	47	solutions	solution	NOUN
ijoeat-522	43	48	.	.	PUNCT
ijoeat-522	44	1	das	das	PROPN
ijoeat-522	44	2	and	and	CCONJ
ijoeat-522	44	3	biswas	biswas	PROPN
ijoeat-522	44	4	(	(	PUNCT
ijoeat-522	44	5	2018	2018	NUM
ijoeat-522	44	6	)	)	PUNCT
ijoeat-522	44	7	discusses	discuss	VERB
ijoeat-522	44	8	the	the	DET
ijoeat-522	44	9	current	current	ADJ
ijoeat-522	44	10	use	use	NOUN
ijoeat-522	44	11	of	of	ADP
ijoeat-522	44	12	ict	ict	NOUN
ijoeat-522	44	13	in	in	ADP
ijoeat-522	44	14	higher	high	ADJ
ijoeat-522	44	15	education	education	NOUN
ijoeat-522	44	16	in	in	ADP
ijoeat-522	44	17	the	the	DET
ijoeat-522	44	18	developing	develop	VERB
ijoeat-522	44	19	countries	country	NOUN
ijoeat-522	44	20	,	,	PUNCT
ijoeat-522	44	21	the	the	DET
ijoeat-522	44	22	advantages	advantage	NOUN
ijoeat-522	44	23	of	of	ADP
ijoeat-522	44	24	the	the	DET
ijoeat-522	44	25	ict	ict	NOUN
ijoeat-522	44	26	tools	tool	NOUN
ijoeat-522	44	27	,	,	PUNCT
ijoeat-522	44	28	and	and	CCONJ
ijoeat-522	44	29	also	also	ADV
ijoeat-522	44	30	explores	explore	VERB
ijoeat-522	44	31	the	the	DET
ijoeat-522	44	32	learner	learner	NOUN
ijoeat-522	44	33	readiness	readiness	NOUN
ijoeat-522	44	34	in	in	ADP
ijoeat-522	44	35	these	these	DET
ijoeat-522	44	36	countries	country	NOUN
ijoeat-522	44	37	to	to	PART
ijoeat-522	44	38	use	use	VERB
ijoeat-522	44	39	ict	ict	NOUN
ijoeat-522	44	40	for	for	ADP
ijoeat-522	44	41	learning	learn	VERB
ijoeat-522	44	42	purposes	purpose	NOUN
ijoeat-522	44	43	.	.	PUNCT
ijoeat-522	45	1	they	they	PRON
ijoeat-522	45	2	also	also	ADV
ijoeat-522	45	3	describe	describe	VERB
ijoeat-522	45	4	the	the	DET
ijoeat-522	45	5	different	different	ADJ
ijoeat-522	45	6	types	type	NOUN
ijoeat-522	45	7	of	of	ADP
ijoeat-522	45	8	learner	learner	NOUN
ijoeat-522	45	9	support	support	NOUN
ijoeat-522	45	10	services	service	NOUN
ijoeat-522	45	11	being	be	AUX
ijoeat-522	45	12	offered	offer	VERB
ijoeat-522	45	13	by	by	ADP
ijoeat-522	45	14	the	the	DET
ijoeat-522	45	15	odl	odl	ADJ
ijoeat-522	45	16	system	system	NOUN
ijoeat-522	45	17	and	and	CCONJ
ijoeat-522	45	18	the	the	DET
ijoeat-522	45	19	ict	ict	NOUN
ijoeat-522	45	20	tools	tool	NOUN
ijoeat-522	45	21	being	be	AUX
ijoeat-522	45	22	used	use	VERB
ijoeat-522	45	23	to	to	PART
ijoeat-522	45	24	offer	offer	VERB
ijoeat-522	45	25	the	the	DET
ijoeat-522	45	26	services	service	NOUN
ijoeat-522	45	27	.	.	PUNCT
ijoeat-522	46	1	singh	singh	PROPN
ijoeat-522	46	2	and	and	CCONJ
ijoeat-522	46	3	sahay	sahay	PROPN
ijoeat-522	46	4	(	(	PUNCT
ijoeat-522	46	5	2020	2020	NUM
ijoeat-522	46	6	)	)	PUNCT
ijoeat-522	46	7	analyzed	analyze	VERB
ijoeat-522	46	8	the	the	DET
ijoeat-522	46	9	queries	query	NOUN
ijoeat-522	46	10	received	receive	VERB
ijoeat-522	46	11	through	through	ADP
ijoeat-522	46	12	igram	igram	NOUN
ijoeat-522	46	13	at	at	ADP
ijoeat-522	46	14	ignou	ignou	PROPN
ijoeat-522	46	15	regional	regional	ADJ
ijoeat-522	46	16	centre	centre	PROPN
ijoeat-522	46	17	delhi-1	delhi-1	PUNCT
ijoeat-522	46	18	and	and	CCONJ
ijoeat-522	46	19	gave	give	VERB
ijoeat-522	46	20	recommendations	recommendation	NOUN
ijoeat-522	46	21	regarding	regard	VERB
ijoeat-522	46	22	efforts	effort	NOUN
ijoeat-522	46	23	which	which	PRON
ijoeat-522	46	24	may	may	AUX
ijoeat-522	46	25	be	be	AUX
ijoeat-522	46	26	made	make	VERB
ijoeat-522	46	27	to	to	PART
ijoeat-522	46	28	minimize	minimize	VERB
ijoeat-522	46	29	the	the	DET
ijoeat-522	46	30	number	number	NOUN
ijoeat-522	46	31	of	of	ADP
ijoeat-522	46	32	queries	query	NOUN
ijoeat-522	46	33	at	at	ADP
ijoeat-522	46	34	igram	igram	NOUN
ijoeat-522	46	35	further	far	ADV
ijoeat-522	46	36	.	.	PUNCT
ijoeat-522	47	1	they	they	PRON
ijoeat-522	47	2	advocated	advocate	VERB
ijoeat-522	47	3	the	the	DET
ijoeat-522	47	4	need	need	NOUN
ijoeat-522	47	5	to	to	PART
ijoeat-522	47	6	include	include	VERB
ijoeat-522	47	7	the	the	DET
ijoeat-522	47	8	learner	learner	NOUN
ijoeat-522	47	9	support	support	NOUN
ijoeat-522	47	10	centres	centre	NOUN
ijoeat-522	47	11	also	also	ADV
ijoeat-522	47	12	in	in	ADP
ijoeat-522	47	13	igram	igram	NOUN
ijoeat-522	47	14	network	network	NOUN
ijoeat-522	47	15	so	so	SCONJ
ijoeat-522	47	16	that	that	SCONJ
ijoeat-522	47	17	they	they	PRON
ijoeat-522	47	18	may	may	AUX
ijoeat-522	47	19	be	be	AUX
ijoeat-522	47	20	made	make	VERB
ijoeat-522	47	21	to	to	PART
ijoeat-522	47	22	respond	respond	VERB
ijoeat-522	47	23	through	through	ADP
ijoeat-522	47	24	the	the	DET
ijoeat-522	47	25	network	network	NOUN
ijoeat-522	47	26	itself	itself	PRON
ijoeat-522	47	27	and	and	CCONJ
ijoeat-522	47	28	thus	thus	ADV
ijoeat-522	47	29	the	the	DET
ijoeat-522	47	30	response	response	NOUN
ijoeat-522	47	31	time	time	NOUN
ijoeat-522	47	32	will	will	AUX
ijoeat-522	47	33	be	be	AUX
ijoeat-522	47	34	minimized	minimize	VERB
ijoeat-522	47	35	.	.	PUNCT
ijoeat-522	48	1	they	they	PRON
ijoeat-522	48	2	also	also	ADV
ijoeat-522	48	3	recommended	recommend	VERB
ijoeat-522	48	4	creation	creation	NOUN
ijoeat-522	48	5	of	of	ADP
ijoeat-522	48	6	some	some	DET
ijoeat-522	48	7	automated	automate	VERB
ijoeat-522	48	8	response	response	NOUN
ijoeat-522	48	9	systems	system	NOUN
ijoeat-522	48	10	in	in	ADP
ijoeat-522	48	11	igram	igram	PROPN
ijoeat-522	48	12	for	for	ADP
ijoeat-522	48	13	general	general	ADJ
ijoeat-522	48	14	queries	query	NOUN
ijoeat-522	48	15	related	relate	VERB
ijoeat-522	48	16	to	to	ADP
ijoeat-522	48	17	procedures	procedure	NOUN
ijoeat-522	48	18	,	,	PUNCT
ijoeat-522	48	19	in	in	ADP
ijoeat-522	48	20	order	order	NOUN
ijoeat-522	48	21	to	to	PART
ijoeat-522	48	22	save	save	VERB
ijoeat-522	48	23	time	time	NOUN
ijoeat-522	48	24	on	on	ADP
ijoeat-522	48	25	responses	response	NOUN
ijoeat-522	48	26	.	.	PUNCT
ijoeat-522	49	1	based	base	VERB
ijoeat-522	49	2	upon	upon	SCONJ
ijoeat-522	49	3	the	the	DET
ijoeat-522	49	4	above	above	ADJ
ijoeat-522	49	5	reviews	review	NOUN
ijoeat-522	49	6	,	,	PUNCT
ijoeat-522	49	7	the	the	DET
ijoeat-522	49	8	need	need	NOUN
ijoeat-522	49	9	for	for	ADP
ijoeat-522	49	10	comprehensive	comprehensive	ADJ
ijoeat-522	49	11	online	online	ADJ
ijoeat-522	49	12	grievance	grievance	NOUN
ijoeat-522	49	13	management	management	NOUN
ijoeat-522	49	14	is	be	AUX
ijoeat-522	49	15	very	very	ADV
ijoeat-522	49	16	much	much	ADV
ijoeat-522	49	17	essential	essential	ADJ
ijoeat-522	49	18	to	to	PART
ijoeat-522	49	19	manage	manage	VERB
ijoeat-522	49	20	grievances	grievance	NOUN
ijoeat-522	49	21	of	of	ADP
ijoeat-522	49	22	millions	million	NOUN
ijoeat-522	49	23	of	of	ADP
ijoeat-522	49	24	learners	learner	NOUN
ijoeat-522	49	25	enrolled	enrol	VERB
ijoeat-522	49	26	in	in	ADP
ijoeat-522	49	27	the	the	DET
ijoeat-522	49	28	open	open	ADJ
ijoeat-522	49	29	and	and	CCONJ
ijoeat-522	49	30	distance	distance	NOUN
ijoeat-522	49	31	learning	learning	NOUN
ijoeat-522	49	32	(	(	PUNCT
ijoeat-522	49	33	odl	odl	ADJ
ijoeat-522	49	34	)	)	PUNCT
ijoeat-522	49	35	institutions	institution	NOUN
ijoeat-522	49	36	.	.	PUNCT
ijoeat-522	50	1	it	it	PRON
ijoeat-522	50	2	is	be	AUX
ijoeat-522	50	3	also	also	ADV
ijoeat-522	50	4	a	a	DET
ijoeat-522	50	5	fact	fact	NOUN
ijoeat-522	50	6	that	that	SCONJ
ijoeat-522	50	7	learners	learner	NOUN
ijoeat-522	50	8	in	in	ADP
ijoeat-522	50	9	odl	odl	PROPN
ijoeat-522	50	10	institutions	institution	NOUN
ijoeat-522	50	11	comes	come	VERB
ijoeat-522	50	12	from	from	ADP
ijoeat-522	50	13	diverse	diverse	ADJ
ijoeat-522	50	14	background	background	NOUN
ijoeat-522	50	15	like	like	ADP
ijoeat-522	50	16	some	some	PRON
ijoeat-522	50	17	are	be	AUX
ijoeat-522	50	18	in	in	ADP
ijoeat-522	50	19	jobs	job	NOUN
ijoeat-522	50	20	,	,	PUNCT
ijoeat-522	50	21	some	some	PRON
ijoeat-522	50	22	are	be	AUX
ijoeat-522	50	23	freshers	fresher	NOUN
ijoeat-522	50	24	preparing	prepare	VERB
ijoeat-522	50	25	for	for	ADP
ijoeat-522	50	26	the	the	DET
ijoeat-522	50	27	other	other	ADJ
ijoeat-522	50	28	competitive	competitive	ADJ
ijoeat-522	50	29	examinations	examination	NOUN
ijoeat-522	50	30	,	,	PUNCT
ijoeat-522	50	31	some	some	PRON
ijoeat-522	50	32	are	be	AUX
ijoeat-522	50	33	doing	do	VERB
ijoeat-522	50	34	one	one	NUM
ijoeat-522	50	35	additional	additional	ADJ
ijoeat-522	50	36	odl	odl	ADJ
ijoeat-522	50	37	course	course	NOUN
ijoeat-522	50	38	in	in	ADP
ijoeat-522	50	39	addition	addition	NOUN
ijoeat-522	50	40	to	to	ADP
ijoeat-522	50	41	the	the	DET
ijoeat-522	50	42	their	their	PRON
ijoeat-522	50	43	regular	regular	ADJ
ijoeat-522	50	44	course	course	NOUN
ijoeat-522	50	45	in	in	ADP
ijoeat-522	50	46	other	other	ADJ
ijoeat-522	50	47	institutions	institution	NOUN
ijoeat-522	50	48	,	,	PUNCT
ijoeat-522	50	49	retired	retired	ADJ
ijoeat-522	50	50	people	people	NOUN
ijoeat-522	50	51	,	,	PUNCT
ijoeat-522	50	52	jail	jail	NOUN
ijoeat-522	50	53	inmates	inmate	NOUN
ijoeat-522	50	54	,	,	PUNCT
ijoeat-522	50	55	transgenders	transgender	NOUN
ijoeat-522	50	56	,	,	PUNCT
ijoeat-522	50	57	anganwadi	anganwadi	NOUN
ijoeat-522	50	58	workers	worker	NOUN
ijoeat-522	50	59	etc	etc	X
ijoeat-522	50	60	.	.	X
ijoeat-522	50	61	and	and	CCONJ
ijoeat-522	50	62	it	it	PRON
ijoeat-522	50	63	order	order	VERB
ijoeat-522	50	64	to	to	PART
ijoeat-522	50	65	facilitate	facilitate	VERB
ijoeat-522	50	66	them	they	PRON
ijoeat-522	50	67	to	to	PART
ijoeat-522	50	68	raise	raise	VERB
ijoeat-522	50	69	query	query	NOUN
ijoeat-522	50	70	/	/	SYM
ijoeat-522	50	71	grievance	grievance	NOUN
ijoeat-522	50	72	at	at	ADP
ijoeat-522	50	73	the	the	DET
ijoeat-522	50	74	convenience	convenience	NOUN
ijoeat-522	50	75	of	of	ADP
ijoeat-522	50	76	their	their	PRON
ijoeat-522	50	77	home	home	NOUN
ijoeat-522	50	78	,	,	PUNCT
ijoeat-522	50	79	it	it	PRON
ijoeat-522	50	80	’s	’	VERB
ijoeat-522	50	81	of	of	ADP
ijoeat-522	50	82	utmost	utmost	ADJ
ijoeat-522	50	83	importance	importance	NOUN
ijoeat-522	50	84	to	to	PART
ijoeat-522	50	85	have	have	VERB
ijoeat-522	50	86	an	an	DET
ijoeat-522	50	87	integrated	integrate	VERB
ijoeat-522	50	88	online	online	ADJ
ijoeat-522	50	89	support	support	NOUN
ijoeat-522	50	90	system	system	NOUN
ijoeat-522	50	91	for	for	ADP
ijoeat-522	50	92	learners	learner	NOUN
ijoeat-522	50	93	to	to	PART
ijoeat-522	50	94	resolve	resolve	VERB
ijoeat-522	50	95	their	their	PRON
ijoeat-522	50	96	issues	issue	NOUN
ijoeat-522	50	97	related	relate	VERB
ijoeat-522	50	98	to	to	ADP
ijoeat-522	50	99	their	their	PRON
ijoeat-522	50	100	course	course	NOUN
ijoeat-522	50	101	of	of	ADP
ijoeat-522	50	102	study	study	NOUN
ijoeat-522	50	103	.	.	PUNCT
ijoeat-522	51	1	objective	objective	NOUN
ijoeat-522	51	2	of	of	ADP
ijoeat-522	51	3	the	the	DET
ijoeat-522	51	4	study	study	NOUN
ijoeat-522	51	5	the	the	DET
ijoeat-522	51	6	main	main	ADJ
ijoeat-522	51	7	aim	aim	NOUN
ijoeat-522	51	8	of	of	ADP
ijoeat-522	51	9	the	the	DET
ijoeat-522	51	10	study	study	NOUN
ijoeat-522	51	11	is	be	AUX
ijoeat-522	51	12	to	to	PART
ijoeat-522	51	13	analyze	analyze	VERB
ijoeat-522	51	14	the	the	DET
ijoeat-522	51	15	effectiveness	effectiveness	NOUN
ijoeat-522	51	16	of	of	ADP
ijoeat-522	51	17	online	online	ADJ
ijoeat-522	51	18	grievance	grievance	NOUN
ijoeat-522	51	19	redressal	redressal	NOUN
ijoeat-522	51	20	and	and	CCONJ
ijoeat-522	51	21	management	management	NOUN
ijoeat-522	51	22	systems	system	NOUN
ijoeat-522	51	23	for	for	ADP
ijoeat-522	51	24	learners	learner	NOUN
ijoeat-522	51	25	in	in	ADP
ijoeat-522	51	26	ignou	ignou	NOUN
ijoeat-522	51	27	.	.	PUNCT
ijoeat-522	52	1	the	the	DET
ijoeat-522	52	2	specific	specific	ADJ
ijoeat-522	52	3	objectives	objective	NOUN
ijoeat-522	52	4	of	of	ADP
ijoeat-522	52	5	the	the	DET
ijoeat-522	52	6	study	study	NOUN
ijoeat-522	52	7	are	be	AUX
ijoeat-522	52	8	as	as	SCONJ
ijoeat-522	52	9	follows	follow	VERB
ijoeat-522	52	10	:	:	PUNCT
ijoeat-522	52	11	•	•	ADP
ijoeat-522	52	12	to	to	PART
ijoeat-522	52	13	study	study	VERB
ijoeat-522	52	14	the	the	DET
ijoeat-522	52	15	usefulness	usefulness	NOUN
ijoeat-522	52	16	of	of	ADP
ijoeat-522	52	17	the	the	DET
ijoeat-522	52	18	ignou	ignou	PROPN
ijoeat-522	52	19	grievance	grievance	PROPN
ijoeat-522	52	20	redressal	redressal	NOUN
ijoeat-522	52	21	and	and	CCONJ
ijoeat-522	52	22	management	management	NOUN
ijoeat-522	52	23	(	(	PUNCT
ijoeat-522	52	24	igram	igram	NOUN
ijoeat-522	52	25	)	)	PUNCT
ijoeat-522	52	26	with	with	ADP
ijoeat-522	52	27	reference	reference	NOUN
ijoeat-522	52	28	to	to	ADP
ijoeat-522	52	29	demographic	demographic	ADJ
ijoeat-522	52	30	variables	variable	NOUN
ijoeat-522	52	31	.	.	PUNCT
ijoeat-522	53	1	•	•	X
ijoeat-522	53	2	to	to	PART
ijoeat-522	53	3	study	study	VERB
ijoeat-522	53	4	use	use	NOUN
ijoeat-522	53	5	of	of	ADP
ijoeat-522	53	6	igram	igram	NOUN
ijoeat-522	53	7	mechanism	mechanism	NOUN
ijoeat-522	53	8	with	with	ADP
ijoeat-522	53	9	respect	respect	NOUN
ijoeat-522	53	10	to	to	ADP
ijoeat-522	53	11	ict	ict	PROPN
ijoeat-522	53	12	infrastructure	infrastructure	NOUN
ijoeat-522	53	13	/	/	SYM
ijoeat-522	53	14	environment	environment	NOUN
ijoeat-522	53	15	available	available	ADJ
ijoeat-522	53	16	with	with	ADP
ijoeat-522	53	17	the	the	DET
ijoeat-522	53	18	learners	learner	NOUN
ijoeat-522	53	19	.	.	PUNCT
ijoeat-522	54	1	•	•	NUM
ijoeat-522	54	2	to	to	PART
ijoeat-522	54	3	study	study	VERB
ijoeat-522	54	4	the	the	DET
ijoeat-522	54	5	effectiveness	effectiveness	NOUN
ijoeat-522	54	6	of	of	ADP
ijoeat-522	54	7	igram	igram	NOUN
ijoeat-522	54	8	mechanism	mechanism	NOUN
ijoeat-522	54	9	in	in	ADP
ijoeat-522	54	10	resolving	resolve	VERB
ijoeat-522	54	11	learners	learner	NOUN
ijoeat-522	54	12	’	'	PUNCT
ijoeat-522	54	13	grievances	grievance	NOUN
ijoeat-522	54	14	.	.	PUNCT
ijoeat-522	55	1	research	research	NOUN
ijoeat-522	55	2	methodology	methodology	NOUN
ijoeat-522	55	3	a	a	DET
ijoeat-522	55	4	questionnaire	questionnaire	NOUN
ijoeat-522	55	5	based	base	VERB
ijoeat-522	55	6	on	on	ADP
ijoeat-522	55	7	a	a	DET
ijoeat-522	55	8	5	5	NUM
ijoeat-522	55	9	-	-	PUNCT
ijoeat-522	55	10	point	point	NOUN
ijoeat-522	55	11	likert	likert	ADJ
ijoeat-522	55	12	scale	scale	NOUN
ijoeat-522	55	13	was	be	AUX
ijoeat-522	55	14	designed	design	VERB
ijoeat-522	55	15	in	in	ADP
ijoeat-522	55	16	which	which	PRON
ijoeat-522	55	17	1	1	NUM
ijoeat-522	55	18	was	be	AUX
ijoeat-522	55	19	indian	indian	ADJ
ijoeat-522	55	20	journal	journal	NOUN
ijoeat-522	55	21	of	of	ADP
ijoeat-522	55	22	educational	educational	ADJ
ijoeat-522	55	23	technology	technology	NOUN
ijoeat-522	55	24	volume	volume	NOUN
ijoeat-522	55	25	3	3	NUM
ijoeat-522	55	26	,	,	PUNCT
ijoeat-522	55	27	issue	issue	NOUN
ijoeat-522	55	28	2	2	NUM
ijoeat-522	55	29	,	,	PUNCT
ijoeat-522	55	30	july	july	PROPN
ijoeat-522	55	31	2021	2021	NUM
ijoeat-522	55	32	96	96	NUM
ijoeat-522	55	33	strongly	strongly	ADV
ijoeat-522	55	34	agree	agree	VERB
ijoeat-522	55	35	,	,	PUNCT
ijoeat-522	55	36	2	2	NUM
ijoeat-522	55	37	agree	agree	VERB
ijoeat-522	55	38	,	,	PUNCT
ijoeat-522	55	39	3	3	NUM
ijoeat-522	55	40	neither	neither	CCONJ
ijoeat-522	55	41	agree	agree	VERB
ijoeat-522	55	42	nor	nor	CCONJ
ijoeat-522	55	43	disagree	disagree	VERB
ijoeat-522	55	44	,	,	PUNCT
ijoeat-522	55	45	4	4	NUM
ijoeat-522	55	46	disagree	disagree	VERB
ijoeat-522	55	47	and	and	CCONJ
ijoeat-522	55	48	5	5	NUM
ijoeat-522	55	49	strongly	strongly	ADV
ijoeat-522	55	50	disagree	disagree	VERB
ijoeat-522	55	51	.	.	PUNCT
ijoeat-522	56	1	a	a	DET
ijoeat-522	56	2	google	google	NOUN
ijoeat-522	56	3	form	form	NOUN
ijoeat-522	56	4	containing	contain	VERB
ijoeat-522	56	5	the	the	DET
ijoeat-522	56	6	questionnaire	questionnaire	NOUN
ijoeat-522	56	7	was	be	AUX
ijoeat-522	56	8	developed	develop	VERB
ijoeat-522	56	9	and	and	CCONJ
ijoeat-522	56	10	an	an	DET
ijoeat-522	56	11	sms	sms	NOUN
ijoeat-522	56	12	with	with	ADP
ijoeat-522	56	13	the	the	DET
ijoeat-522	56	14	link	link	NOUN
ijoeat-522	56	15	of	of	ADP
ijoeat-522	56	16	this	this	DET
ijoeat-522	56	17	google	google	NOUN
ijoeat-522	56	18	form	form	NOUN
ijoeat-522	56	19	was	be	AUX
ijoeat-522	56	20	sent	send	VERB
ijoeat-522	56	21	to	to	ADP
ijoeat-522	56	22	1,200	1,200	NUM
ijoeat-522	56	23	learners	learner	NOUN
ijoeat-522	56	24	registered	register	VERB
ijoeat-522	56	25	under	under	ADP
ijoeat-522	56	26	ignou	ignou	PROPN
ijoeat-522	56	27	regional	regional	ADJ
ijoeat-522	56	28	centre	centre	PROPN
ijoeat-522	56	29	varanasi	varanasi	NOUN
ijoeat-522	56	30	who	who	PRON
ijoeat-522	56	31	had	have	AUX
ijoeat-522	56	32	used	use	VERB
ijoeat-522	56	33	igram	igram	NOUN
ijoeat-522	56	34	portal	portal	NOUN
ijoeat-522	56	35	during	during	ADP
ijoeat-522	56	36	the	the	DET
ijoeat-522	56	37	period	period	NOUN
ijoeat-522	56	38	of	of	ADP
ijoeat-522	56	39	july	july	PROPN
ijoeat-522	56	40	2019	2019	NUM
ijoeat-522	56	41	to	to	ADP
ijoeat-522	56	42	june	june	PROPN
ijoeat-522	56	43	2020	2020	NUM
ijoeat-522	56	44	for	for	ADP
ijoeat-522	56	45	getting	get	VERB
ijoeat-522	56	46	their	their	PRON
ijoeat-522	56	47	grievances	grievance	NOUN
ijoeat-522	56	48	resolved	resolve	VERB
ijoeat-522	56	49	.	.	PUNCT
ijoeat-522	57	1	there	there	PRON
ijoeat-522	57	2	were	be	VERB
ijoeat-522	57	3	two	two	NUM
ijoeat-522	57	4	sets	set	NOUN
ijoeat-522	57	5	of	of	ADP
ijoeat-522	57	6	questions	question	NOUN
ijoeat-522	57	7	,	,	PUNCT
ijoeat-522	57	8	the	the	DET
ijoeat-522	57	9	first	first	ADJ
ijoeat-522	57	10	set	set	NOUN
ijoeat-522	57	11	asked	ask	VERB
ijoeat-522	57	12	for	for	ADP
ijoeat-522	57	13	demographic	demographic	ADJ
ijoeat-522	57	14	and	and	CCONJ
ijoeat-522	57	15	internet	internet	NOUN
ijoeat-522	57	16	access	access	NOUN
ijoeat-522	57	17	related	relate	VERB
ijoeat-522	57	18	information	information	NOUN
ijoeat-522	57	19	and	and	CCONJ
ijoeat-522	57	20	the	the	DET
ijoeat-522	57	21	second	second	ADJ
ijoeat-522	57	22	set	set	NOUN
ijoeat-522	57	23	included	include	VERB
ijoeat-522	57	24	11	11	NUM
ijoeat-522	57	25	questions	question	NOUN
ijoeat-522	57	26	about	about	ADP
ijoeat-522	57	27	the	the	DET
ijoeat-522	57	28	effectiveness	effectiveness	NOUN
ijoeat-522	57	29	of	of	ADP
ijoeat-522	57	30	the	the	DET
ijoeat-522	57	31	igram	igram	NOUN
ijoeat-522	57	32	portal	portal	NOUN
ijoeat-522	57	33	in	in	ADP
ijoeat-522	57	34	resolving	resolve	VERB
ijoeat-522	57	35	learner	learner	NOUN
ijoeat-522	57	36	’s	’s	PART
ijoeat-522	57	37	grievances	grievance	NOUN
ijoeat-522	57	38	.	.	PUNCT
ijoeat-522	58	1	the	the	DET
ijoeat-522	58	2	questions	question	NOUN
ijoeat-522	58	3	were	be	AUX
ijoeat-522	58	4	drafted	draft	VERB
ijoeat-522	58	5	in	in	ADP
ijoeat-522	58	6	hindi	hindi	NOUN
ijoeat-522	58	7	and	and	CCONJ
ijoeat-522	58	8	were	be	AUX
ijoeat-522	58	9	structured	structure	VERB
ijoeat-522	58	10	in	in	ADP
ijoeat-522	58	11	such	such	DET
ijoeat-522	58	12	a	a	DET
ijoeat-522	58	13	way	way	NOUN
ijoeat-522	58	14	that	that	PRON
ijoeat-522	58	15	it	it	PRON
ijoeat-522	58	16	would	would	AUX
ijoeat-522	58	17	be	be	AUX
ijoeat-522	58	18	easy	easy	ADJ
ijoeat-522	58	19	for	for	SCONJ
ijoeat-522	58	20	learners	learner	NOUN
ijoeat-522	58	21	to	to	PART
ijoeat-522	58	22	understand	understand	VERB
ijoeat-522	58	23	the	the	DET
ijoeat-522	58	24	topic	topic	NOUN
ijoeat-522	58	25	and	and	CCONJ
ijoeat-522	58	26	answer	answer	NOUN
ijoeat-522	58	27	properly	properly	ADV
ijoeat-522	58	28	.	.	PUNCT
ijoeat-522	59	1	the	the	DET
ijoeat-522	59	2	demographic	demographic	ADJ
ijoeat-522	59	3	information	information	NOUN
ijoeat-522	59	4	which	which	PRON
ijoeat-522	59	5	was	be	AUX
ijoeat-522	59	6	asked	ask	VERB
ijoeat-522	59	7	for	for	ADP
ijoeat-522	59	8	included	include	VERB
ijoeat-522	59	9	:	:	PUNCT
ijoeat-522	59	10	learners	learner	NOUN
ijoeat-522	59	11	programme	programme	NOUN
ijoeat-522	59	12	of	of	ADP
ijoeat-522	59	13	study	study	NOUN
ijoeat-522	59	14	,	,	PUNCT
ijoeat-522	59	15	their	their	PRON
ijoeat-522	59	16	age	age	NOUN
ijoeat-522	59	17	and	and	CCONJ
ijoeat-522	59	18	gender	gender	NOUN
ijoeat-522	59	19	,	,	PUNCT
ijoeat-522	59	20	employment	employment	NOUN
ijoeat-522	59	21	and	and	CCONJ
ijoeat-522	59	22	marital	marital	ADJ
ijoeat-522	59	23	status	status	NOUN
ijoeat-522	59	24	,	,	PUNCT
ijoeat-522	59	25	area	area	NOUN
ijoeat-522	59	26	(	(	PUNCT
ijoeat-522	59	27	urban	urban	ADJ
ijoeat-522	59	28	or	or	CCONJ
ijoeat-522	59	29	rural	rural	ADJ
ijoeat-522	59	30	)	)	PUNCT
ijoeat-522	59	31	they	they	PRON
ijoeat-522	59	32	belong	belong	VERB
ijoeat-522	59	33	to	to	ADP
ijoeat-522	59	34	,	,	PUNCT
ijoeat-522	59	35	device	device	NOUN
ijoeat-522	59	36	used	use	VERB
ijoeat-522	59	37	for	for	ADP
ijoeat-522	59	38	internet	internet	NOUN
ijoeat-522	59	39	access	access	NOUN
ijoeat-522	59	40	,	,	PUNCT
ijoeat-522	59	41	place	place	NOUN
ijoeat-522	59	42	where	where	SCONJ
ijoeat-522	59	43	they	they	PRON
ijoeat-522	59	44	use	use	VERB
ijoeat-522	59	45	internet	internet	NOUN
ijoeat-522	59	46	,	,	PUNCT
ijoeat-522	59	47	how	how	SCONJ
ijoeat-522	59	48	they	they	PRON
ijoeat-522	59	49	came	come	VERB
ijoeat-522	59	50	to	to	PART
ijoeat-522	59	51	know	know	VERB
ijoeat-522	59	52	about	about	ADP
ijoeat-522	59	53	igram	igram	NOUN
ijoeat-522	59	54	and	and	CCONJ
ijoeat-522	59	55	type	type	NOUN
ijoeat-522	59	56	of	of	ADP
ijoeat-522	59	57	problem	problem	NOUN
ijoeat-522	59	58	they	they	PRON
ijoeat-522	59	59	raised	raise	VERB
ijoeat-522	59	60	on	on	ADP
ijoeat-522	59	61	igram	igram	NOUN
ijoeat-522	59	62	.	.	PUNCT
ijoeat-522	60	1	findings	finding	NOUN
ijoeat-522	60	2	and	and	CCONJ
ijoeat-522	60	3	discussion	discussion	NOUN
ijoeat-522	60	4	objective	objective	ADJ
ijoeat-522	60	5	1	1	NUM
ijoeat-522	60	6	:	:	PUNCT
ijoeat-522	60	7	in	in	ADP
ijoeat-522	60	8	order	order	NOUN
ijoeat-522	60	9	to	to	PART
ijoeat-522	60	10	examine	examine	VERB
ijoeat-522	60	11	the	the	DET
ijoeat-522	60	12	usefulness	usefulness	NOUN
ijoeat-522	60	13	of	of	ADP
ijoeat-522	60	14	ignou	ignou	PROPN
ijoeat-522	60	15	grievance	grievance	PROPN
ijoeat-522	60	16	redressal	redressal	NOUN
ijoeat-522	60	17	and	and	CCONJ
ijoeat-522	60	18	management	management	NOUN
ijoeat-522	60	19	(	(	PUNCT
ijoeat-522	60	20	igram	igram	NOUN
ijoeat-522	60	21	)	)	PUNCT
ijoeat-522	60	22	system	system	NOUN
ijoeat-522	60	23	with	with	ADP
ijoeat-522	60	24	reference	reference	NOUN
ijoeat-522	60	25	to	to	ADP
ijoeat-522	60	26	demographic	demographic	ADJ
ijoeat-522	60	27	variables	variable	NOUN
ijoeat-522	60	28	,	,	PUNCT
ijoeat-522	60	29	learners	learner	NOUN
ijoeat-522	60	30	were	be	AUX
ijoeat-522	60	31	asked	ask	VERB
ijoeat-522	60	32	some	some	DET
ijoeat-522	60	33	basic	basic	ADJ
ijoeat-522	60	34	questions	question	NOUN
ijoeat-522	60	35	related	relate	VERB
ijoeat-522	60	36	to	to	ADP
ijoeat-522	60	37	their	their	PRON
ijoeat-522	60	38	demography	demography	NOUN
ijoeat-522	60	39	.	.	PUNCT
ijoeat-522	61	1	table-1	table-1	NUM
ijoeat-522	61	2	:	:	PUNCT
ijoeat-522	61	3	data	datum	NOUN
ijoeat-522	61	4	related	relate	VERB
ijoeat-522	61	5	to	to	ADP
ijoeat-522	61	6	demographic	demographic	ADJ
ijoeat-522	61	7	variables	variable	NOUN
ijoeat-522	61	8	of	of	ADP
ijoeat-522	61	9	igram	igram	NOUN
ijoeat-522	61	10	users	user	NOUN
ijoeat-522	61	11	demographic	demographic	ADJ
ijoeat-522	61	12	variables	variable	NOUN
ijoeat-522	61	13	frequency	frequency	NOUN
ijoeat-522	61	14	percentage	percentage	NOUN
ijoeat-522	61	15	valid	valid	ADJ
ijoeat-522	61	16	percentage	percentage	NOUN
ijoeat-522	61	17	cumulative	cumulative	ADJ
ijoeat-522	61	18	percentage	percentage	NOUN
ijoeat-522	61	19	gender	gender	NOUN
ijoeat-522	61	20	female	female	NOUN
ijoeat-522	61	21	21	21	NUM
ijoeat-522	61	22	21.4	21.4	NUM
ijoeat-522	61	23	21.4	21.4	NUM
ijoeat-522	61	24	21.4	21.4	NUM
ijoeat-522	61	25	male	male	NOUN
ijoeat-522	61	26	77	77	NUM
ijoeat-522	61	27	78.6	78.6	NUM
ijoeat-522	61	28	78.6	78.6	NUM
ijoeat-522	61	29	100	100	NUM
ijoeat-522	61	30	area	area	NOUN
ijoeat-522	61	31	rural	rural	ADJ
ijoeat-522	61	32	40	40	NUM
ijoeat-522	61	33	40.8	40.8	NUM
ijoeat-522	61	34	40.8	40.8	NUM
ijoeat-522	61	35	40.8	40.8	NUM
ijoeat-522	61	36	urban	urban	ADJ
ijoeat-522	61	37	58	58	NUM
ijoeat-522	61	38	59.2	59.2	NUM
ijoeat-522	61	39	59.2	59.2	NUM
ijoeat-522	61	40	100	100	NUM
ijoeat-522	61	41	employment	employment	NOUN
ijoeat-522	61	42	status	status	NOUN
ijoeat-522	61	43	employed	employ	VERB
ijoeat-522	61	44	28	28	NUM
ijoeat-522	61	45	28.6	28.6	NUM
ijoeat-522	61	46	28.6	28.6	NUM
ijoeat-522	61	47	28.6	28.6	NUM
ijoeat-522	61	48	unemployed	unemployed	ADJ
ijoeat-522	61	49	70	70	NUM
ijoeat-522	61	50	71.4	71.4	NUM
ijoeat-522	61	51	71.4	71.4	NUM
ijoeat-522	61	52	100	100	NUM
ijoeat-522	61	53	marital	marital	ADJ
ijoeat-522	61	54	status	status	NOUN
ijoeat-522	61	55	married	marry	VERB
ijoeat-522	61	56	29	29	NUM
ijoeat-522	61	57	29.6	29.6	NUM
ijoeat-522	61	58	29.6	29.6	NUM
ijoeat-522	61	59	29.6	29.6	NUM
ijoeat-522	61	60	unmarried	unmarried	ADJ
ijoeat-522	61	61	69	69	NUM
ijoeat-522	61	62	70.4	70.4	NUM
ijoeat-522	61	63	70.4	70.4	NUM
ijoeat-522	61	64	100	100	NUM
ijoeat-522	61	65	age	age	NOUN
ijoeat-522	61	66	group	group	NOUN
ijoeat-522	61	67	age	age	NOUN
ijoeat-522	61	68	up	up	ADP
ijoeat-522	61	69	to	to	PART
ijoeat-522	61	70	20	20	NUM
ijoeat-522	61	71	9	9	NUM
ijoeat-522	61	72	9.2	9.2	NUM
ijoeat-522	61	73	9.2	9.2	NUM
ijoeat-522	61	74	9.2	9.2	NUM
ijoeat-522	61	75	age	age	NOUN
ijoeat-522	61	76	20	20	NUM
ijoeat-522	61	77	-	-	SYM
ijoeat-522	61	78	30	30	NUM
ijoeat-522	61	79	63	63	NUM
ijoeat-522	61	80	64.3	64.3	NUM
ijoeat-522	61	81	64.3	64.3	NUM
ijoeat-522	61	82	73.5	73.5	NUM
ijoeat-522	61	83	age	age	NOUN
ijoeat-522	61	84	30	30	NUM
ijoeat-522	61	85	-	-	SYM
ijoeat-522	61	86	40	40	NUM
ijoeat-522	61	87	17	17	NUM
ijoeat-522	61	88	17.3	17.3	NUM
ijoeat-522	61	89	17.3	17.3	NUM
ijoeat-522	61	90	90.8	90.8	NUM
ijoeat-522	61	91	age	age	NOUN
ijoeat-522	61	92	40	40	NUM
ijoeat-522	61	93	-	-	SYM
ijoeat-522	61	94	50	50	NUM
ijoeat-522	61	95	8	8	NUM
ijoeat-522	61	96	8.2	8.2	NUM
ijoeat-522	61	97	8.2	8.2	NUM
ijoeat-522	61	98	99	99	NUM
ijoeat-522	61	99	age	age	NOUN
ijoeat-522	61	100	above	above	ADP
ijoeat-522	61	101	50	50	NUM
ijoeat-522	61	102	1	1	NUM
ijoeat-522	61	103	1	1	NUM
ijoeat-522	61	104	1	1	NUM
ijoeat-522	61	105	100	100	NUM
ijoeat-522	61	106	programme	programme	NOUN
ijoeat-522	61	107	in	in	ADP
ijoeat-522	61	108	ignou	ignou	PROPN
ijoeat-522	61	109	bachelors	bachelor	NOUN
ijoeat-522	61	110	41	41	NUM
ijoeat-522	61	111	41.8	41.8	NUM
ijoeat-522	61	112	41.8	41.8	NUM
ijoeat-522	61	113	41.8	41.8	NUM
ijoeat-522	61	114	certificate	certificate	NOUN
ijoeat-522	61	115	8	8	NUM
ijoeat-522	61	116	8.2	8.2	NUM
ijoeat-522	61	117	8.2	8.2	NUM
ijoeat-522	61	118	50	50	NUM
ijoeat-522	61	119	masters	master	NOUN
ijoeat-522	61	120	40	40	NUM
ijoeat-522	61	121	40.8	40.8	NUM
ijoeat-522	61	122	40.8	40.8	NUM
ijoeat-522	61	123	90.8	90.8	NUM
ijoeat-522	61	124	indian	indian	ADJ
ijoeat-522	61	125	journal	journal	NOUN
ijoeat-522	61	126	of	of	ADP
ijoeat-522	61	127	educational	educational	ADJ
ijoeat-522	61	128	technology	technology	NOUN
ijoeat-522	61	129	volume	volume	NOUN
ijoeat-522	61	130	3	3	NUM
ijoeat-522	61	131	,	,	PUNCT
ijoeat-522	61	132	issue	issue	NOUN
ijoeat-522	61	133	2	2	NUM
ijoeat-522	61	134	,	,	PUNCT
ijoeat-522	61	135	july	july	PROPN
ijoeat-522	61	136	2021	2021	NUM
ijoeat-522	61	137	97	97	NUM
ijoeat-522	61	138	post	post	NOUN
ijoeat-522	61	139	graduate	graduate	NOUN
ijoeat-522	61	140	diploma	diploma	NOUN
ijoeat-522	61	141	7	7	NUM
ijoeat-522	61	142	7.1	7.1	NUM
ijoeat-522	61	143	7.1	7.1	NUM
ijoeat-522	61	144	98	98	NUM
ijoeat-522	61	145	diploma	diploma	NOUN
ijoeat-522	61	146	2	2	NUM
ijoeat-522	61	147	2	2	NUM
ijoeat-522	61	148	2	2	NUM
ijoeat-522	61	149	100	100	NUM
ijoeat-522	61	150	came	come	VERB
ijoeat-522	61	151	to	to	PART
ijoeat-522	61	152	know	know	VERB
ijoeat-522	61	153	about	about	ADP
ijoeat-522	61	154	igram	igram	NOUN
ijoeat-522	61	155	from	from	ADP
ijoeat-522	61	156	friend	friend	NOUN
ijoeat-522	61	157	13	13	NUM
ijoeat-522	61	158	13.3	13.3	NUM
ijoeat-522	61	159	13.3	13.3	NUM
ijoeat-522	61	160	13.3	13.3	NUM
ijoeat-522	61	161	ignou	ignou	NOUN
ijoeat-522	61	162	website	website	NOUN
ijoeat-522	61	163	71	71	NUM
ijoeat-522	61	164	72.4	72.4	NUM
ijoeat-522	61	165	72.4	72.4	NUM
ijoeat-522	61	166	85.7	85.7	NUM
ijoeat-522	61	167	induction	induction	NOUN
ijoeat-522	61	168	meeting	meet	VERB
ijoeat-522	61	169	10	10	NUM
ijoeat-522	61	170	10.2	10.2	NUM
ijoeat-522	61	171	10.2	10.2	NUM
ijoeat-522	61	172	95.9	95.9	NUM
ijoeat-522	61	173	regional	regional	ADJ
ijoeat-522	61	174	centre	centre	NOUN
ijoeat-522	61	175	2	2	NUM
ijoeat-522	61	176	2	2	NUM
ijoeat-522	61	177	2	2	NUM
ijoeat-522	61	178	98	98	NUM
ijoeat-522	61	179	study	study	NOUN
ijoeat-522	61	180	centre	centre	NOUN
ijoeat-522	61	181	2	2	NUM
ijoeat-522	61	182	2	2	NUM
ijoeat-522	61	183	2	2	NUM
ijoeat-522	61	184	100	100	NUM
ijoeat-522	61	185	category	category	NOUN
ijoeat-522	61	186	of	of	ADP
ijoeat-522	61	187	grievances	grievance	NOUN
ijoeat-522	61	188	non	non	ADJ
ijoeat-522	61	189	-	-	NOUN
ijoeat-522	61	190	receipt	receipt	NOUN
ijoeat-522	61	191	of	of	ADP
ijoeat-522	61	192	study	study	NOUN
ijoeat-522	61	193	material	material	NOUN
ijoeat-522	61	194	55	55	NUM
ijoeat-522	61	195	56.1	56.1	NUM
ijoeat-522	61	196	56.1	56.1	NUM
ijoeat-522	61	197	56.1	56.1	NUM
ijoeat-522	61	198	non	non	ADJ
ijoeat-522	61	199	updation	updation	NOUN
ijoeat-522	61	200	of	of	ADP
ijoeat-522	61	201	awards/	awards/	NUM
ijoeat-522	61	202	grades	grade	NOUN
ijoeat-522	61	203	13	13	NUM
ijoeat-522	61	204	13.3	13.3	NUM
ijoeat-522	61	205	13.3	13.3	NUM
ijoeat-522	61	206	69.4	69.4	NUM
ijoeat-522	61	207	admission	admission	NOUN
ijoeat-522	61	208	related	relate	VERB
ijoeat-522	61	209	10	10	NUM
ijoeat-522	61	210	10.2	10.2	NUM
ijoeat-522	61	211	10.2	10.2	NUM
ijoeat-522	61	212	79.6	79.6	NUM
ijoeat-522	61	213	non	non	NOUN
ijoeat-522	61	214	receipt	receipt	NOUN
ijoeat-522	61	215	of	of	ADP
ijoeat-522	61	216	degree/	degree/	NUM
ijoeat-522	61	217	mark	mark	NOUN
ijoeat-522	61	218	-	-	PUNCT
ijoeat-522	61	219	sheet	sheet	NOUN
ijoeat-522	61	220	8	8	NUM
ijoeat-522	61	221	8.2	8.2	NUM
ijoeat-522	61	222	8.2	8.2	NUM
ijoeat-522	61	223	87.8	87.8	NUM
ijoeat-522	61	224	change	change	NOUN
ijoeat-522	61	225	of	of	ADP
ijoeat-522	61	226	electives	elective	NOUN
ijoeat-522	61	227	2	2	NUM
ijoeat-522	61	228	2	2	NUM
ijoeat-522	61	229	2	2	NUM
ijoeat-522	61	230	89.8	89.8	NUM
ijoeat-522	61	231	synopsis/	synopsis/	NUM
ijoeat-522	61	232	project	project	NOUN
ijoeat-522	61	233	related	relate	VERB
ijoeat-522	61	234	2	2	NUM
ijoeat-522	61	235	2	2	NUM
ijoeat-522	61	236	2	2	NUM
ijoeat-522	61	237	91.8	91.8	NUM
ijoeat-522	61	238	refund	refund	NOUN
ijoeat-522	61	239	of	of	ADP
ijoeat-522	61	240	fee	fee	NOUN
ijoeat-522	61	241	2	2	NUM
ijoeat-522	61	242	2	2	NUM
ijoeat-522	61	243	2	2	NUM
ijoeat-522	61	244	93.9	93.9	NUM
ijoeat-522	61	245	others	other	NOUN
ijoeat-522	61	246	6	6	NUM
ijoeat-522	61	247	6.1	6.1	NUM
ijoeat-522	61	248	6.1	6.1	NUM
ijoeat-522	61	249	100	100	NUM
ijoeat-522	61	250	days	day	NOUN
ijoeat-522	61	251	in	in	ADP
ijoeat-522	61	252	which	which	PRON
ijoeat-522	61	253	received	receive	VERB
ijoeat-522	61	254	response	response	NOUN
ijoeat-522	61	255	on	on	ADP
ijoeat-522	61	256	igram	igram	NOUN
ijoeat-522	61	257	same	same	ADJ
ijoeat-522	61	258	day	day	NOUN
ijoeat-522	61	259	27	27	NUM
ijoeat-522	61	260	27.6	27.6	NUM
ijoeat-522	61	261	27.6	27.6	NUM
ijoeat-522	61	262	27.6	27.6	NUM
ijoeat-522	61	263	in	in	ADP
ijoeat-522	61	264	03	03	NUM
ijoeat-522	61	265	days	day	NOUN
ijoeat-522	61	266	32	32	NUM
ijoeat-522	61	267	32.7	32.7	NUM
ijoeat-522	61	268	32.7	32.7	NUM
ijoeat-522	61	269	60.3	60.3	NUM
ijoeat-522	61	270	in	in	ADP
ijoeat-522	61	271	05	05	NUM
ijoeat-522	61	272	days	day	NOUN
ijoeat-522	61	273	12	12	NUM
ijoeat-522	61	274	12.2	12.2	NUM
ijoeat-522	61	275	12.2	12.2	NUM
ijoeat-522	61	276	72.5	72.5	NUM
ijoeat-522	61	277	in	in	ADP
ijoeat-522	61	278	10	10	NUM
ijoeat-522	61	279	days	day	NOUN
ijoeat-522	61	280	6	6	NUM
ijoeat-522	61	281	6.1	6.1	NUM
ijoeat-522	61	282	6.1	6.1	NUM
ijoeat-522	61	283	78.6	78.6	NUM
ijoeat-522	61	284	more	more	ADJ
ijoeat-522	61	285	than	than	ADP
ijoeat-522	61	286	10	10	NUM
ijoeat-522	61	287	days	day	NOUN
ijoeat-522	61	288	21	21	NUM
ijoeat-522	61	289	21.4	21.4	NUM
ijoeat-522	61	290	21.4	21.4	NUM
ijoeat-522	61	291	100	100	NUM
ijoeat-522	61	292	indian	indian	ADJ
ijoeat-522	61	293	journal	journal	NOUN
ijoeat-522	61	294	of	of	ADP
ijoeat-522	61	295	educational	educational	ADJ
ijoeat-522	61	296	technology	technology	NOUN
ijoeat-522	61	297	volume	volume	NOUN
ijoeat-522	61	298	3	3	NUM
ijoeat-522	61	299	,	,	PUNCT
ijoeat-522	61	300	issue	issue	NOUN
ijoeat-522	61	301	2	2	NUM
ijoeat-522	61	302	,	,	PUNCT
ijoeat-522	61	303	july	july	PROPN
ijoeat-522	61	304	2021	2021	NUM
ijoeat-522	61	305	98	98	NUM
ijoeat-522	61	306	interpretation	interpretation	NOUN
ijoeat-522	61	307	of	of	ADP
ijoeat-522	61	308	table	table	NOUN
ijoeat-522	61	309	total	total	ADJ
ijoeat-522	61	310	98	98	NUM
ijoeat-522	61	311	learners	learner	NOUN
ijoeat-522	61	312	,	,	PUNCT
ijoeat-522	61	313	who	who	PRON
ijoeat-522	61	314	had	have	AUX
ijoeat-522	61	315	used	use	VERB
ijoeat-522	61	316	igram	igram	NOUN
ijoeat-522	61	317	portal	portal	NOUN
ijoeat-522	61	318	for	for	ADP
ijoeat-522	61	319	getting	get	VERB
ijoeat-522	61	320	a	a	DET
ijoeat-522	61	321	response	response	NOUN
ijoeat-522	61	322	of	of	ADP
ijoeat-522	61	323	their	their	PRON
ijoeat-522	61	324	grievance	grievance	NOUN
ijoeat-522	61	325	,	,	PUNCT
ijoeat-522	61	326	participated	participate	VERB
ijoeat-522	61	327	in	in	ADP
ijoeat-522	61	328	the	the	DET
ijoeat-522	61	329	survey	survey	NOUN
ijoeat-522	61	330	.	.	PUNCT
ijoeat-522	62	1	out	out	ADP
ijoeat-522	62	2	of	of	ADP
ijoeat-522	62	3	these	these	DET
ijoeat-522	62	4	98	98	NUM
ijoeat-522	62	5	,	,	PUNCT
ijoeat-522	62	6	majorities	majority	NOUN
ijoeat-522	62	7	of	of	ADP
ijoeat-522	62	8	the	the	DET
ijoeat-522	62	9	learners	learner	NOUN
ijoeat-522	62	10	were	be	AUX
ijoeat-522	62	11	male	male	ADJ
ijoeat-522	62	12	i.e.	i.e.	X
ijoeat-522	62	13	78.6	78.6	NUM
ijoeat-522	62	14	percent	percent	NOUN
ijoeat-522	62	15	and	and	CCONJ
ijoeat-522	62	16	21.4	21.4	NUM
ijoeat-522	62	17	percent	percent	NOUN
ijoeat-522	62	18	were	be	AUX
ijoeat-522	62	19	female	female	ADJ
ijoeat-522	62	20	.	.	PUNCT
ijoeat-522	63	1	40.8percent	40.8percent	NOUN
ijoeat-522	63	2	of	of	ADP
ijoeat-522	63	3	learners	learner	NOUN
ijoeat-522	63	4	using	use	VERB
ijoeat-522	63	5	igram	igram	NOUN
ijoeat-522	63	6	were	be	AUX
ijoeat-522	63	7	from	from	ADP
ijoeat-522	63	8	rural	rural	ADJ
ijoeat-522	63	9	areas	area	NOUN
ijoeat-522	63	10	and	and	CCONJ
ijoeat-522	63	11	the	the	DET
ijoeat-522	63	12	rest	rest	NOUN
ijoeat-522	63	13	59.2	59.2	NUM
ijoeat-522	63	14	percent	percent	NOUN
ijoeat-522	63	15	were	be	AUX
ijoeat-522	63	16	from	from	ADP
ijoeat-522	63	17	urban	urban	ADJ
ijoeat-522	63	18	areas	area	NOUN
ijoeat-522	63	19	.	.	PUNCT
ijoeat-522	64	1	availability	availability	NOUN
ijoeat-522	64	2	of	of	ADP
ijoeat-522	64	3	internet	internet	NOUN
ijoeat-522	64	4	facilities	facility	NOUN
ijoeat-522	64	5	in	in	ADP
ijoeat-522	64	6	rural	rural	ADJ
ijoeat-522	64	7	areas	area	NOUN
ijoeat-522	64	8	is	be	AUX
ijoeat-522	64	9	facilitating	facilitate	VERB
ijoeat-522	64	10	rural	rural	ADJ
ijoeat-522	64	11	learners	learner	NOUN
ijoeat-522	64	12	also	also	ADV
ijoeat-522	64	13	to	to	PART
ijoeat-522	64	14	use	use	VERB
ijoeat-522	64	15	online	online	ADJ
ijoeat-522	64	16	grievance	grievance	NOUN
ijoeat-522	64	17	redressal	redressal	NOUN
ijoeat-522	64	18	mechanisms	mechanism	NOUN
ijoeat-522	64	19	.	.	PUNCT
ijoeat-522	65	1	a	a	DET
ijoeat-522	65	2	good	good	ADJ
ijoeat-522	65	3	number	number	NOUN
ijoeat-522	65	4	of	of	ADP
ijoeat-522	65	5	learners	learner	NOUN
ijoeat-522	65	6	from	from	ADP
ijoeat-522	65	7	rural	rural	ADJ
ijoeat-522	65	8	areas	area	NOUN
ijoeat-522	65	9	used	use	VERB
ijoeat-522	65	10	igram	igram	NOUN
ijoeat-522	65	11	for	for	ADP
ijoeat-522	65	12	getting	get	VERB
ijoeat-522	65	13	their	their	PRON
ijoeat-522	65	14	grievances	grievance	NOUN
ijoeat-522	65	15	resolved	resolve	VERB
ijoeat-522	65	16	shows	show	NOUN
ijoeat-522	65	17	that	that	SCONJ
ijoeat-522	65	18	igram	igram	NOUN
ijoeat-522	65	19	is	be	AUX
ijoeat-522	65	20	gaining	gain	VERB
ijoeat-522	65	21	popularity	popularity	NOUN
ijoeat-522	65	22	.	.	PUNCT
ijoeat-522	66	1	out	out	ADP
ijoeat-522	66	2	of	of	ADP
ijoeat-522	66	3	the	the	DET
ijoeat-522	66	4	total	total	ADJ
ijoeat-522	66	5	respondents	respondent	NOUN
ijoeat-522	66	6	who	who	PRON
ijoeat-522	66	7	provided	provide	VERB
ijoeat-522	66	8	their	their	PRON
ijoeat-522	66	9	responses	response	NOUN
ijoeat-522	66	10	in	in	ADP
ijoeat-522	66	11	the	the	DET
ijoeat-522	66	12	survey	survey	NOUN
ijoeat-522	66	13	,	,	PUNCT
ijoeat-522	66	14	28.6	28.6	NUM
ijoeat-522	66	15	percent	percent	NOUN
ijoeat-522	66	16	were	be	AUX
ijoeat-522	66	17	employed	employ	VERB
ijoeat-522	66	18	and	and	CCONJ
ijoeat-522	66	19	71.4	71.4	NUM
ijoeat-522	66	20	percent	percent	NOUN
ijoeat-522	66	21	learners	learner	NOUN
ijoeat-522	66	22	were	be	AUX
ijoeat-522	66	23	unemployed	unemployed	ADJ
ijoeat-522	66	24	,	,	PUNCT
ijoeat-522	66	25	whereas	whereas	SCONJ
ijoeat-522	66	26	29.6	29.6	NUM
ijoeat-522	66	27	percent	percent	NOUN
ijoeat-522	66	28	learners	learner	NOUN
ijoeat-522	66	29	were	be	AUX
ijoeat-522	66	30	married	marry	VERB
ijoeat-522	66	31	while	while	SCONJ
ijoeat-522	66	32	70.4	70.4	NUM
ijoeat-522	66	33	percent	percent	NOUN
ijoeat-522	66	34	were	be	AUX
ijoeat-522	66	35	unmarried	unmarried	ADJ
ijoeat-522	66	36	.	.	PUNCT
ijoeat-522	67	1	maximum	maximum	ADJ
ijoeat-522	67	2	64.3	64.3	NUM
ijoeat-522	67	3	percent	percent	NOUN
ijoeat-522	67	4	of	of	ADP
ijoeat-522	67	5	the	the	DET
ijoeat-522	67	6	respondents	respondent	NOUN
ijoeat-522	67	7	belong	belong	VERB
ijoeat-522	67	8	to	to	ADP
ijoeat-522	67	9	the	the	DET
ijoeat-522	67	10	age	age	NOUN
ijoeat-522	67	11	bracket	bracket	NOUN
ijoeat-522	67	12	of	of	ADP
ijoeat-522	67	13	20	20	NUM
ijoeat-522	67	14	-	-	SYM
ijoeat-522	67	15	30	30	NUM
ijoeat-522	67	16	years	year	NOUN
ijoeat-522	67	17	,	,	PUNCT
ijoeat-522	67	18	followed	follow	VERB
ijoeat-522	67	19	by	by	ADP
ijoeat-522	67	20	17.3	17.3	NUM
ijoeat-522	67	21	percent	percent	NOUN
ijoeat-522	67	22	between	between	ADP
ijoeat-522	67	23	30	30	NUM
ijoeat-522	67	24	-	-	SYM
ijoeat-522	67	25	40	40	NUM
ijoeat-522	67	26	years	year	NOUN
ijoeat-522	67	27	,	,	PUNCT
ijoeat-522	67	28	9.2	9.2	NUM
ijoeat-522	67	29	percent	percent	NOUN
ijoeat-522	67	30	are	be	AUX
ijoeat-522	67	31	of	of	ADP
ijoeat-522	67	32	below	below	ADP
ijoeat-522	67	33	20	20	NUM
ijoeat-522	67	34	years	year	NOUN
ijoeat-522	67	35	,	,	PUNCT
ijoeat-522	67	36	8.2	8.2	NUM
ijoeat-522	67	37	percent	percent	NOUN
ijoeat-522	67	38	are	be	AUX
ijoeat-522	67	39	in	in	ADP
ijoeat-522	67	40	the	the	DET
ijoeat-522	67	41	age	age	NOUN
ijoeat-522	67	42	bracket	bracket	NOUN
ijoeat-522	67	43	of	of	ADP
ijoeat-522	67	44	40	40	NUM
ijoeat-522	67	45	-	-	SYM
ijoeat-522	67	46	50	50	NUM
ijoeat-522	67	47	years	year	NOUN
ijoeat-522	67	48	and	and	CCONJ
ijoeat-522	67	49	only	only	ADV
ijoeat-522	67	50	01	01	NUM
ijoeat-522	67	51	percent	percent	NOUN
ijoeat-522	67	52	of	of	ADP
ijoeat-522	67	53	the	the	DET
ijoeat-522	67	54	respondents	respondent	NOUN
ijoeat-522	67	55	are	be	AUX
ijoeat-522	67	56	of	of	ADP
ijoeat-522	67	57	above	above	ADP
ijoeat-522	67	58	50	50	NUM
ijoeat-522	67	59	years	year	NOUN
ijoeat-522	67	60	of	of	ADP
ijoeat-522	67	61	age	age	NOUN
ijoeat-522	67	62	.	.	PUNCT
ijoeat-522	68	1	maximum	maximum	ADJ
ijoeat-522	68	2	41.8	41.8	NUM
ijoeat-522	68	3	percent	percent	NOUN
ijoeat-522	68	4	of	of	ADP
ijoeat-522	68	5	learners	learner	NOUN
ijoeat-522	68	6	who	who	PRON
ijoeat-522	68	7	responded	respond	VERB
ijoeat-522	68	8	to	to	ADP
ijoeat-522	68	9	the	the	DET
ijoeat-522	68	10	survey	survey	NOUN
ijoeat-522	68	11	were	be	AUX
ijoeat-522	68	12	of	of	ADP
ijoeat-522	68	13	bachelor	bachelor	NOUN
ijoeat-522	68	14	degree	degree	NOUN
ijoeat-522	68	15	programme	programme	NOUN
ijoeat-522	68	16	,	,	PUNCT
ijoeat-522	68	17	followed	follow	VERB
ijoeat-522	68	18	by	by	ADP
ijoeat-522	68	19	40.8	40.8	NUM
ijoeat-522	68	20	percent	percent	NOUN
ijoeat-522	68	21	from	from	ADP
ijoeat-522	68	22	post	post	NOUN
ijoeat-522	68	23	graduate	graduate	NOUN
ijoeat-522	68	24	degree	degree	NOUN
ijoeat-522	68	25	programme	programme	NOUN
ijoeat-522	68	26	.	.	PUNCT
ijoeat-522	69	1	whereas	whereas	SCONJ
ijoeat-522	69	2	respondents	respondent	NOUN
ijoeat-522	69	3	from	from	ADP
ijoeat-522	69	4	certificate	certificate	NOUN
ijoeat-522	69	5	programme	programme	NOUN
ijoeat-522	69	6	,	,	PUNCT
ijoeat-522	69	7	post	post	VERB
ijoeat-522	69	8	graduate	graduate	NOUN
ijoeat-522	69	9	diploma	diploma	NOUN
ijoeat-522	69	10	and	and	CCONJ
ijoeat-522	69	11	diploma	diploma	NOUN
ijoeat-522	69	12	programme	programme	NOUN
ijoeat-522	69	13	constitute	constitute	VERB
ijoeat-522	69	14	only	only	ADV
ijoeat-522	69	15	8.2	8.2	NUM
ijoeat-522	69	16	percent	percent	NOUN
ijoeat-522	69	17	,	,	PUNCT
ijoeat-522	69	18	7.1	7.1	NUM
ijoeat-522	69	19	percent	percent	NOUN
ijoeat-522	69	20	and	and	CCONJ
ijoeat-522	69	21	2	2	NUM
ijoeat-522	69	22	percent	percent	NOUN
ijoeat-522	69	23	,	,	PUNCT
ijoeat-522	69	24	respectively	respectively	ADV
ijoeat-522	69	25	.	.	PUNCT
ijoeat-522	70	1	an	an	DET
ijoeat-522	70	2	institution	institution	NOUN
ijoeat-522	70	3	should	should	AUX
ijoeat-522	70	4	popularize	popularize	VERB
ijoeat-522	70	5	its	its	PRON
ijoeat-522	70	6	grievance	grievance	NOUN
ijoeat-522	70	7	redressal	redressal	NOUN
ijoeat-522	70	8	mechanism	mechanism	NOUN
ijoeat-522	70	9	among	among	ADP
ijoeat-522	70	10	its	its	PRON
ijoeat-522	70	11	clients	client	NOUN
ijoeat-522	70	12	.	.	PUNCT
ijoeat-522	71	1	in	in	ADP
ijoeat-522	71	2	this	this	DET
ijoeat-522	71	3	study	study	NOUN
ijoeat-522	71	4	72.4	72.4	NUM
ijoeat-522	71	5	percent	percent	NOUN
ijoeat-522	71	6	learners	learner	NOUN
ijoeat-522	71	7	reported	report	VERB
ijoeat-522	71	8	that	that	SCONJ
ijoeat-522	71	9	they	they	PRON
ijoeat-522	71	10	came	come	VERB
ijoeat-522	71	11	to	to	PART
ijoeat-522	71	12	know	know	VERB
ijoeat-522	71	13	about	about	ADP
ijoeat-522	71	14	igram	igram	NOUN
ijoeat-522	71	15	from	from	ADP
ijoeat-522	71	16	ignou	ignou	PROPN
ijoeat-522	71	17	website	website	NOUN
ijoeat-522	71	18	,	,	PUNCT
ijoeat-522	71	19	13.3	13.3	NUM
ijoeat-522	71	20	percent	percent	NOUN
ijoeat-522	71	21	from	from	ADP
ijoeat-522	71	22	friends	friend	NOUN
ijoeat-522	71	23	,	,	PUNCT
ijoeat-522	71	24	10.2	10.2	NUM
ijoeat-522	71	25	percent	percent	NOUN
ijoeat-522	71	26	in	in	ADP
ijoeat-522	71	27	induction	induction	NOUN
ijoeat-522	71	28	meeting	meeting	NOUN
ijoeat-522	71	29	and	and	CCONJ
ijoeat-522	71	30	2	2	NUM
ijoeat-522	71	31	percent	percent	NOUN
ijoeat-522	71	32	from	from	ADP
ijoeat-522	71	33	ignou	ignou	PROPN
ijoeat-522	71	34	regional	regional	ADJ
ijoeat-522	71	35	centres	centre	NOUN
ijoeat-522	71	36	(	(	PUNCT
ijoeat-522	71	37	rcs	rcs	NOUN
ijoeat-522	71	38	)	)	PUNCT
ijoeat-522	71	39	and	and	CCONJ
ijoeat-522	71	40	equally	equally	ADV
ijoeat-522	71	41	2	2	NUM
ijoeat-522	71	42	percent	percent	NOUN
ijoeat-522	71	43	of	of	ADP
ijoeat-522	71	44	the	the	DET
ijoeat-522	71	45	student	student	NOUN
ijoeat-522	71	46	users	user	NOUN
ijoeat-522	71	47	of	of	ADP
ijoeat-522	71	48	igram	igram	NOUN
ijoeat-522	71	49	came	come	VERB
ijoeat-522	71	50	to	to	PART
ijoeat-522	71	51	know	know	VERB
ijoeat-522	71	52	about	about	ADP
ijoeat-522	71	53	it	it	PRON
ijoeat-522	71	54	from	from	ADP
ijoeat-522	71	55	learner	learner	NOUN
ijoeat-522	71	56	support	support	NOUN
ijoeat-522	71	57	centres	centre	NOUN
ijoeat-522	71	58	(	(	PUNCT
ijoeat-522	71	59	lscs	lsc	NOUN
ijoeat-522	71	60	)	)	PUNCT
ijoeat-522	71	61	.	.	PUNCT
ijoeat-522	72	1	it	it	PRON
ijoeat-522	72	2	shows	show	VERB
ijoeat-522	72	3	that	that	SCONJ
ijoeat-522	72	4	rcs	rcs	PROPN
ijoeat-522	72	5	and	and	CCONJ
ijoeat-522	72	6	lscs	lsc	NOUN
ijoeat-522	72	7	need	need	VERB
ijoeat-522	72	8	to	to	PART
ijoeat-522	72	9	play	play	VERB
ijoeat-522	72	10	a	a	DET
ijoeat-522	72	11	more	more	ADV
ijoeat-522	72	12	proactive	proactive	ADJ
ijoeat-522	72	13	role	role	NOUN
ijoeat-522	72	14	in	in	ADP
ijoeat-522	72	15	popularizing	popularize	VERB
ijoeat-522	72	16	the	the	DET
ijoeat-522	72	17	igram	igram	NOUN
ijoeat-522	72	18	facility	facility	NOUN
ijoeat-522	72	19	among	among	ADP
ijoeat-522	72	20	learners	learner	NOUN
ijoeat-522	72	21	.	.	PUNCT
ijoeat-522	73	1	learners	learner	NOUN
ijoeat-522	73	2	should	should	AUX
ijoeat-522	73	3	also	also	ADV
ijoeat-522	73	4	be	be	AUX
ijoeat-522	73	5	informed	inform	VERB
ijoeat-522	73	6	properly	properly	ADV
ijoeat-522	73	7	about	about	ADP
ijoeat-522	73	8	the	the	DET
ijoeat-522	73	9	availability	availability	NOUN
ijoeat-522	73	10	of	of	ADP
ijoeat-522	73	11	online	online	ADJ
ijoeat-522	73	12	grievance	grievance	NOUN
ijoeat-522	73	13	redressal	redressal	NOUN
ijoeat-522	73	14	mechanisms	mechanism	NOUN
ijoeat-522	73	15	in	in	ADP
ijoeat-522	73	16	ignou	ignou	NOUN
ijoeat-522	73	17	during	during	ADP
ijoeat-522	73	18	induction	induction	NOUN
ijoeat-522	73	19	meetings	meeting	NOUN
ijoeat-522	73	20	which	which	PRON
ijoeat-522	73	21	are	be	AUX
ijoeat-522	73	22	held	hold	VERB
ijoeat-522	73	23	after	after	ADP
ijoeat-522	73	24	the	the	DET
ijoeat-522	73	25	start	start	NOUN
ijoeat-522	73	26	of	of	ADP
ijoeat-522	73	27	every	every	DET
ijoeat-522	73	28	academic	academic	ADJ
ijoeat-522	73	29	session	session	NOUN
ijoeat-522	73	30	on	on	ADP
ijoeat-522	73	31	a	a	DET
ijoeat-522	73	32	regular	regular	ADJ
ijoeat-522	73	33	basis	basis	NOUN
ijoeat-522	73	34	.	.	PUNCT
ijoeat-522	74	1	during	during	ADP
ijoeat-522	74	2	this	this	DET
ijoeat-522	74	3	study	study	NOUN
ijoeat-522	74	4	,	,	PUNCT
ijoeat-522	74	5	it	it	PRON
ijoeat-522	74	6	was	be	AUX
ijoeat-522	74	7	found	find	VERB
ijoeat-522	74	8	that	that	SCONJ
ijoeat-522	74	9	maximum	maximum	ADJ
ijoeat-522	74	10	grievances	grievance	NOUN
ijoeat-522	74	11	received	receive	VERB
ijoeat-522	74	12	at	at	ADP
ijoeat-522	74	13	igram	igram	NOUN
ijoeat-522	74	14	are	be	AUX
ijoeat-522	74	15	pertaining	pertain	VERB
ijoeat-522	74	16	to	to	ADP
ijoeat-522	74	17	non	non	ADJ
ijoeat-522	74	18	-	-	NOUN
ijoeat-522	74	19	receipt	receipt	NOUN
ijoeat-522	74	20	of	of	ADP
ijoeat-522	74	21	study	study	NOUN
ijoeat-522	74	22	materials	material	NOUN
ijoeat-522	74	23	.	.	PUNCT
ijoeat-522	75	1	56.1	56.1	NUM
ijoeat-522	75	2	percent	percent	NOUN
ijoeat-522	75	3	of	of	ADP
ijoeat-522	75	4	the	the	DET
ijoeat-522	75	5	learners	learner	NOUN
ijoeat-522	75	6	who	who	PRON
ijoeat-522	75	7	participated	participate	VERB
ijoeat-522	75	8	in	in	ADP
ijoeat-522	75	9	the	the	DET
ijoeat-522	75	10	survey	survey	NOUN
ijoeat-522	75	11	reported	report	VERB
ijoeat-522	75	12	that	that	SCONJ
ijoeat-522	75	13	the	the	DET
ijoeat-522	75	14	grievances	grievance	NOUN
ijoeat-522	75	15	raised	raise	VERB
ijoeat-522	75	16	by	by	ADP
ijoeat-522	75	17	them	they	PRON
ijoeat-522	75	18	were	be	AUX
ijoeat-522	75	19	pertaining	pertain	VERB
ijoeat-522	75	20	to	to	ADP
ijoeat-522	75	21	nonreceipt	nonreceipt	PROPN
ijoeat-522	75	22	of	of	ADP
ijoeat-522	75	23	study	study	NOUN
ijoeat-522	75	24	materials	material	NOUN
ijoeat-522	75	25	.	.	PUNCT
ijoeat-522	76	1	as	as	ADP
ijoeat-522	76	2	per	per	ADP
ijoeat-522	76	3	the	the	DET
ijoeat-522	76	4	present	present	ADJ
ijoeat-522	76	5	policy	policy	NOUN
ijoeat-522	76	6	of	of	ADP
ijoeat-522	76	7	the	the	DET
ijoeat-522	76	8	university	university	NOUN
ijoeat-522	76	9	,	,	PUNCT
ijoeat-522	76	10	study	study	NOUN
ijoeat-522	76	11	materials	material	NOUN
ijoeat-522	76	12	are	be	AUX
ijoeat-522	76	13	dispatched	dispatch	VERB
ijoeat-522	76	14	to	to	ADP
ijoeat-522	76	15	learners	learner	NOUN
ijoeat-522	76	16	from	from	ADP
ijoeat-522	76	17	the	the	DET
ijoeat-522	76	18	regional	regional	ADJ
ijoeat-522	76	19	centre	centre	NOUN
ijoeat-522	76	20	as	as	ADV
ijoeat-522	76	21	well	well	ADV
ijoeat-522	76	22	as	as	ADP
ijoeat-522	76	23	the	the	DET
ijoeat-522	76	24	material	material	NOUN
ijoeat-522	76	25	production	production	NOUN
ijoeat-522	76	26	and	and	CCONJ
ijoeat-522	76	27	distribution	distribution	NOUN
ijoeat-522	76	28	division	division	NOUN
ijoeat-522	76	29	(	(	PUNCT
ijoeat-522	76	30	mpdd	mpdd	NOUN
ijoeat-522	76	31	)	)	PUNCT
ijoeat-522	76	32	of	of	ADP
ijoeat-522	76	33	the	the	DET
ijoeat-522	76	34	head	head	NOUN
ijoeat-522	76	35	quarters	quarter	NOUN
ijoeat-522	76	36	,	,	PUNCT
ijoeat-522	76	37	addressing	address	VERB
ijoeat-522	76	38	the	the	DET
ijoeat-522	76	39	issue	issue	NOUN
ijoeat-522	76	40	of	of	ADP
ijoeat-522	76	41	non	non	ADJ
ijoeat-522	76	42	-	-	NOUN
ijoeat-522	76	43	receipt	receipt	NOUN
ijoeat-522	76	44	of	of	ADP
ijoeat-522	76	45	study	study	NOUN
ijoeat-522	76	46	material	material	NOUN
ijoeat-522	76	47	can	can	AUX
ijoeat-522	76	48	significantly	significantly	ADV
ijoeat-522	76	49	reduce	reduce	VERB
ijoeat-522	76	50	the	the	DET
ijoeat-522	76	51	igram	igram	NOUN
ijoeat-522	76	52	grievances	grievance	NOUN
ijoeat-522	76	53	.	.	PUNCT
ijoeat-522	77	1	it	it	PRON
ijoeat-522	77	2	was	be	AUX
ijoeat-522	77	3	followed	follow	VERB
ijoeat-522	77	4	by	by	ADP
ijoeat-522	77	5	non	non	ADJ
ijoeat-522	77	6	updation	updation	NOUN
ijoeat-522	77	7	of	of	ADP
ijoeat-522	77	8	awards	award	NOUN
ijoeat-522	77	9	(	(	PUNCT
ijoeat-522	77	10	assignment	assignment	NOUN
ijoeat-522	77	11	and	and	CCONJ
ijoeat-522	77	12	term	term	NOUN
ijoeat-522	77	13	end	end	NOUN
ijoeat-522	77	14	exam	exam	NOUN
ijoeat-522	77	15	awards	award	NOUN
ijoeat-522	77	16	)	)	PUNCT
ijoeat-522	77	17	in	in	ADP
ijoeat-522	77	18	grade	grade	NOUN
ijoeat-522	77	19	card	card	NOUN
ijoeat-522	77	20	comprising	comprise	VERB
ijoeat-522	77	21	13.3	13.3	NUM
ijoeat-522	77	22	percent	percent	NOUN
ijoeat-522	77	23	of	of	ADP
ijoeat-522	77	24	total	total	ADJ
ijoeat-522	77	25	grievance	grievance	NOUN
ijoeat-522	77	26	.	.	PUNCT
ijoeat-522	78	1	10.2	10.2	NUM
ijoeat-522	78	2	percent	percent	NOUN
ijoeat-522	78	3	of	of	ADP
ijoeat-522	78	4	the	the	DET
ijoeat-522	78	5	grievances	grievance	NOUN
ijoeat-522	78	6	were	be	AUX
ijoeat-522	78	7	admissions	admission	NOUN
ijoeat-522	78	8	related	relate	VERB
ijoeat-522	78	9	and	and	CCONJ
ijoeat-522	78	10	8.2	8.2	NUM
ijoeat-522	78	11	percent	percent	NOUN
ijoeat-522	78	12	were	be	AUX
ijoeat-522	78	13	related	relate	VERB
ijoeat-522	78	14	to	to	ADP
ijoeat-522	78	15	the	the	DET
ijoeat-522	78	16	non	non	NOUN
ijoeat-522	78	17	-	-	NOUN
ijoeat-522	78	18	receipt	receipt	NOUN
ijoeat-522	78	19	of	of	ADP
ijoeat-522	78	20	degree	degree	NOUN
ijoeat-522	78	21	/	/	SYM
ijoeat-522	78	22	marksheet	marksheet	NOUN
ijoeat-522	78	23	,	,	PUNCT
ijoeat-522	78	24	02	02	NUM
ijoeat-522	78	25	indian	indian	ADJ
ijoeat-522	78	26	journal	journal	NOUN
ijoeat-522	78	27	of	of	ADP
ijoeat-522	78	28	educational	educational	ADJ
ijoeat-522	78	29	technology	technology	NOUN
ijoeat-522	78	30	volume	volume	NOUN
ijoeat-522	78	31	3	3	NUM
ijoeat-522	78	32	,	,	PUNCT
ijoeat-522	78	33	issue	issue	NOUN
ijoeat-522	78	34	2	2	NUM
ijoeat-522	78	35	,	,	PUNCT
ijoeat-522	78	36	july	july	PROPN
ijoeat-522	78	37	2021	2021	NUM
ijoeat-522	78	38	99	99	NUM
ijoeat-522	78	39	percent	percent	NOUN
ijoeat-522	78	40	each	each	PRON
ijoeat-522	78	41	related	relate	VERB
ijoeat-522	78	42	with	with	ADP
ijoeat-522	78	43	change	change	NOUN
ijoeat-522	78	44	of	of	ADP
ijoeat-522	78	45	electives	elective	NOUN
ijoeat-522	78	46	,	,	PUNCT
ijoeat-522	78	47	synopsis	synopsis	NOUN
ijoeat-522	78	48	/	/	SYM
ijoeat-522	78	49	project	project	NOUN
ijoeat-522	78	50	related	relate	VERB
ijoeat-522	78	51	,	,	PUNCT
ijoeat-522	78	52	refund	refund	NOUN
ijoeat-522	78	53	of	of	ADP
ijoeat-522	78	54	fee	fee	NOUN
ijoeat-522	78	55	etc	etc	X
ijoeat-522	78	56	.	.	PUNCT
ijoeat-522	79	1	remaining	remain	VERB
ijoeat-522	79	2	6.1	6.1	NUM
ijoeat-522	79	3	percent	percent	NOUN
ijoeat-522	79	4	of	of	ADP
ijoeat-522	79	5	grievances	grievance	NOUN
ijoeat-522	79	6	categorized	categorize	VERB
ijoeat-522	79	7	as	as	SCONJ
ijoeat-522	79	8	others	other	NOUN
ijoeat-522	79	9	were	be	AUX
ijoeat-522	79	10	of	of	ADP
ijoeat-522	79	11	miscellaneous	miscellaneous	ADJ
ijoeat-522	79	12	nature	nature	NOUN
ijoeat-522	79	13	like	like	ADP
ijoeat-522	79	14	,	,	PUNCT
ijoeat-522	79	15	evaluation	evaluation	NOUN
ijoeat-522	79	16	of	of	ADP
ijoeat-522	79	17	answer	answer	NOUN
ijoeat-522	79	18	scripts	script	NOUN
ijoeat-522	79	19	,	,	PUNCT
ijoeat-522	79	20	name/	name/	NUM
ijoeat-522	79	21	address	address	NOUN
ijoeat-522	79	22	correction	correction	NOUN
ijoeat-522	79	23	,	,	PUNCT
ijoeat-522	79	24	examination	examination	NOUN
ijoeat-522	79	25	form	form	NOUN
ijoeat-522	79	26	submission	submission	NOUN
ijoeat-522	79	27	etc	etc	X
ijoeat-522	79	28	.	.	PUNCT
ijoeat-522	80	1	the	the	DET
ijoeat-522	80	2	grievances	grievance	NOUN
ijoeat-522	80	3	in	in	ADP
ijoeat-522	80	4	igram	igram	NOUN
ijoeat-522	80	5	are	be	AUX
ijoeat-522	80	6	attended	attend	VERB
ijoeat-522	80	7	to	to	ADP
ijoeat-522	80	8	on	on	ADP
ijoeat-522	80	9	a	a	DET
ijoeat-522	80	10	day	day	NOUN
ijoeat-522	80	11	-	-	PUNCT
ijoeat-522	80	12	to	to	ADP
ijoeat-522	80	13	-	-	PUNCT
ijoeat-522	80	14	day	day	NOUN
ijoeat-522	80	15	basis	basis	NOUN
ijoeat-522	80	16	.	.	PUNCT
ijoeat-522	81	1	as	as	ADP
ijoeat-522	81	2	per	per	ADP
ijoeat-522	81	3	the	the	DET
ijoeat-522	81	4	university	university	NOUN
ijoeat-522	81	5	’s	’s	PART
ijoeat-522	81	6	policy	policy	NOUN
ijoeat-522	81	7	,	,	PUNCT
ijoeat-522	81	8	the	the	DET
ijoeat-522	81	9	grievances	grievance	NOUN
ijoeat-522	81	10	received	receive	VERB
ijoeat-522	81	11	at	at	ADP
ijoeat-522	81	12	igram	igram	NOUN
ijoeat-522	81	13	are	be	AUX
ijoeat-522	81	14	to	to	PART
ijoeat-522	81	15	be	be	AUX
ijoeat-522	81	16	responded	respond	VERB
ijoeat-522	81	17	to	to	ADP
ijoeat-522	81	18	in	in	ADP
ijoeat-522	81	19	three	three	NUM
ijoeat-522	81	20	working	working	ADJ
ijoeat-522	81	21	days	day	NOUN
ijoeat-522	81	22	.	.	PUNCT
ijoeat-522	82	1	in	in	ADP
ijoeat-522	82	2	most	most	ADJ
ijoeat-522	82	3	of	of	ADP
ijoeat-522	82	4	the	the	DET
ijoeat-522	82	5	cases	case	NOUN
ijoeat-522	82	6	at	at	ADP
ijoeat-522	82	7	igram	igram	NOUN
ijoeat-522	82	8	the	the	DET
ijoeat-522	82	9	response	response	NOUN
ijoeat-522	82	10	is	be	AUX
ijoeat-522	82	11	given	give	VERB
ijoeat-522	82	12	to	to	ADP
ijoeat-522	82	13	learners	learner	NOUN
ijoeat-522	82	14	in	in	ADP
ijoeat-522	82	15	03	03	NUM
ijoeat-522	82	16	working	working	NOUN
ijoeat-522	82	17	days	day	NOUN
ijoeat-522	82	18	,	,	PUNCT
ijoeat-522	82	19	however	however	ADV
ijoeat-522	82	20	,	,	PUNCT
ijoeat-522	82	21	in	in	ADP
ijoeat-522	82	22	few	few	ADJ
ijoeat-522	82	23	cases	case	NOUN
ijoeat-522	82	24	where	where	SCONJ
ijoeat-522	82	25	the	the	DET
ijoeat-522	82	26	information	information	NOUN
ijoeat-522	82	27	is	be	AUX
ijoeat-522	82	28	to	to	PART
ijoeat-522	82	29	be	be	AUX
ijoeat-522	82	30	collected	collect	VERB
ijoeat-522	82	31	from	from	ADP
ijoeat-522	82	32	another	another	DET
ijoeat-522	82	33	place	place	NOUN
ijoeat-522	82	34	like	like	ADP
ijoeat-522	82	35	lscs	lsc	NOUN
ijoeat-522	82	36	or	or	CCONJ
ijoeat-522	82	37	from	from	ADP
ijoeat-522	82	38	headquarter	headquarter	NOUN
ijoeat-522	82	39	or	or	CCONJ
ijoeat-522	82	40	in	in	ADP
ijoeat-522	82	41	other	other	ADJ
ijoeat-522	82	42	cases	case	NOUN
ijoeat-522	82	43	where	where	SCONJ
ijoeat-522	82	44	grievance	grievance	NOUN
ijoeat-522	82	45	is	be	AUX
ijoeat-522	82	46	to	to	PART
ijoeat-522	82	47	be	be	AUX
ijoeat-522	82	48	forwarded	forward	VERB
ijoeat-522	82	49	to	to	ADP
ijoeat-522	82	50	concerned	concerned	ADJ
ijoeat-522	82	51	division	division	NOUN
ijoeat-522	82	52	at	at	ADP
ijoeat-522	82	53	headquarters	headquarters	NOUN
ijoeat-522	82	54	,	,	PUNCT
ijoeat-522	82	55	the	the	DET
ijoeat-522	82	56	response	response	NOUN
ijoeat-522	82	57	is	be	AUX
ijoeat-522	82	58	delayed	delay	VERB
ijoeat-522	82	59	by	by	ADP
ijoeat-522	82	60	another	another	DET
ijoeat-522	82	61	few	few	ADJ
ijoeat-522	82	62	days	day	NOUN
ijoeat-522	82	63	.	.	PUNCT
ijoeat-522	83	1	in	in	ADP
ijoeat-522	83	2	this	this	DET
ijoeat-522	83	3	study	study	NOUN
ijoeat-522	83	4	it	it	PRON
ijoeat-522	83	5	was	be	AUX
ijoeat-522	83	6	found	find	VERB
ijoeat-522	83	7	that	that	SCONJ
ijoeat-522	83	8	27.6	27.6	NUM
ijoeat-522	83	9	percent	percent	NOUN
ijoeat-522	83	10	learners	learner	NOUN
ijoeat-522	83	11	received	receive	VERB
ijoeat-522	83	12	a	a	DET
ijoeat-522	83	13	response	response	NOUN
ijoeat-522	83	14	on	on	ADP
ijoeat-522	83	15	the	the	DET
ijoeat-522	83	16	same	same	ADJ
ijoeat-522	83	17	day	day	NOUN
ijoeat-522	83	18	of	of	ADP
ijoeat-522	83	19	filing	file	VERB
ijoeat-522	83	20	their	their	PRON
ijoeat-522	83	21	grievance	grievance	NOUN
ijoeat-522	83	22	while	while	SCONJ
ijoeat-522	83	23	32.7	32.7	NUM
ijoeat-522	83	24	percent	percent	NOUN
ijoeat-522	83	25	learners	learner	NOUN
ijoeat-522	83	26	received	receive	VERB
ijoeat-522	83	27	their	their	PRON
ijoeat-522	83	28	response	response	NOUN
ijoeat-522	83	29	in	in	ADP
ijoeat-522	83	30	03	03	NUM
ijoeat-522	83	31	days	day	NOUN
ijoeat-522	83	32	.	.	PUNCT
ijoeat-522	84	1	12.2	12.2	NUM
ijoeat-522	84	2	percent	percent	NOUN
ijoeat-522	84	3	learners	learner	NOUN
ijoeat-522	84	4	received	receive	VERB
ijoeat-522	84	5	responses	response	NOUN
ijoeat-522	84	6	in	in	ADP
ijoeat-522	84	7	05	05	NUM
ijoeat-522	84	8	days	day	NOUN
ijoeat-522	84	9	,	,	PUNCT
ijoeat-522	84	10	only	only	ADV
ijoeat-522	84	11	6.1	6.1	NUM
ijoeat-522	84	12	percent	percent	NOUN
ijoeat-522	84	13	learners	learner	NOUN
ijoeat-522	84	14	received	receive	VERB
ijoeat-522	84	15	their	their	PRON
ijoeat-522	84	16	response	response	NOUN
ijoeat-522	84	17	in	in	ADP
ijoeat-522	84	18	10	10	NUM
ijoeat-522	84	19	days	day	NOUN
ijoeat-522	84	20	and	and	CCONJ
ijoeat-522	84	21	in	in	ADP
ijoeat-522	84	22	the	the	DET
ijoeat-522	84	23	rest	rest	NOUN
ijoeat-522	84	24	21.4	21.4	NUM
ijoeat-522	84	25	percent	percent	NOUN
ijoeat-522	84	26	cases	case	NOUN
ijoeat-522	84	27	it	it	PRON
ijoeat-522	84	28	took	take	VERB
ijoeat-522	84	29	more	more	ADJ
ijoeat-522	84	30	than	than	ADP
ijoeat-522	84	31	10	10	NUM
ijoeat-522	84	32	days	day	NOUN
ijoeat-522	84	33	to	to	PART
ijoeat-522	84	34	respond	respond	VERB
ijoeat-522	84	35	to	to	ADP
ijoeat-522	84	36	learners	learner	NOUN
ijoeat-522	84	37	.	.	PUNCT
ijoeat-522	85	1	it	it	PRON
ijoeat-522	85	2	means	mean	VERB
ijoeat-522	85	3	in	in	ADP
ijoeat-522	85	4	about	about	ADV
ijoeat-522	85	5	60	60	NUM
ijoeat-522	85	6	percent	percent	NOUN
ijoeat-522	85	7	cases	case	NOUN
ijoeat-522	85	8	learners	learner	NOUN
ijoeat-522	85	9	received	receive	VERB
ijoeat-522	85	10	their	their	PRON
ijoeat-522	85	11	responses	response	NOUN
ijoeat-522	85	12	within	within	ADP
ijoeat-522	85	13	03	03	NUM
ijoeat-522	85	14	days	day	NOUN
ijoeat-522	85	15	of	of	ADP
ijoeat-522	85	16	submitting	submit	VERB
ijoeat-522	85	17	their	their	PRON
ijoeat-522	85	18	grievance	grievance	NOUN
ijoeat-522	85	19	at	at	ADP
ijoeat-522	85	20	igram	igram	NOUN
ijoeat-522	85	21	which	which	PRON
ijoeat-522	85	22	is	be	AUX
ijoeat-522	85	23	as	as	ADP
ijoeat-522	85	24	per	per	ADP
ijoeat-522	85	25	the	the	DET
ijoeat-522	85	26	university	university	NOUN
ijoeat-522	85	27	’s	’s	PART
ijoeat-522	85	28	policy	policy	NOUN
ijoeat-522	85	29	of	of	ADP
ijoeat-522	85	30	responding	respond	VERB
ijoeat-522	85	31	to	to	ADP
ijoeat-522	85	32	learners	learner	NOUN
ijoeat-522	85	33	at	at	ADP
ijoeat-522	85	34	igram	igram	NOUN
ijoeat-522	85	35	within	within	ADP
ijoeat-522	85	36	03	03	NUM
ijoeat-522	85	37	working	working	NOUN
ijoeat-522	85	38	days	day	NOUN
ijoeat-522	85	39	.	.	PUNCT
ijoeat-522	86	1	objective	objective	ADJ
ijoeat-522	86	2	2	2	NUM
ijoeat-522	86	3	:	:	PUNCT
ijoeat-522	86	4	with	with	ADP
ijoeat-522	86	5	reference	reference	NOUN
ijoeat-522	86	6	to	to	ADP
ijoeat-522	86	7	this	this	DET
ijoeat-522	86	8	objective	objective	ADJ
ijoeat-522	86	9	feedback	feedback	NOUN
ijoeat-522	86	10	from	from	ADP
ijoeat-522	86	11	the	the	DET
ijoeat-522	86	12	learners	learner	NOUN
ijoeat-522	86	13	were	be	AUX
ijoeat-522	86	14	taken	take	VERB
ijoeat-522	86	15	on	on	ADP
ijoeat-522	86	16	various	various	ADJ
ijoeat-522	86	17	parameters	parameter	NOUN
ijoeat-522	86	18	related	relate	VERB
ijoeat-522	86	19	to	to	ADP
ijoeat-522	86	20	the	the	DET
ijoeat-522	86	21	availability	availability	NOUN
ijoeat-522	86	22	of	of	ADP
ijoeat-522	86	23	the	the	DET
ijoeat-522	86	24	ict	ict	NOUN
ijoeat-522	86	25	infrastructure	infrastructure	NOUN
ijoeat-522	86	26	/environment	/environment	NOUN
ijoeat-522	86	27	with	with	ADP
ijoeat-522	86	28	them	they	PRON
ijoeat-522	86	29	.	.	PUNCT
ijoeat-522	87	1	table-2	table-2	NUM
ijoeat-522	87	2	:	:	PUNCT
ijoeat-522	87	3	data	datum	NOUN
ijoeat-522	87	4	of	of	ADP
ijoeat-522	87	5	ict	ict	PROPN
ijoeat-522	87	6	infrastructure	infrastructure	NOUN
ijoeat-522	87	7	available	available	ADJ
ijoeat-522	87	8	with	with	ADP
ijoeat-522	87	9	the	the	DET
ijoeat-522	87	10	igram	igram	NOUN
ijoeat-522	87	11	users	user	NOUN
ijoeat-522	87	12	ict	ict	PROPN
ijoeat-522	87	13	infrastructure	infrastructure	NOUN
ijoeat-522	87	14	available	available	ADJ
ijoeat-522	87	15	with	with	ADP
ijoeat-522	87	16	learners	learner	NOUN
ijoeat-522	87	17	frequency	frequency	NOUN
ijoeat-522	87	18	percentage	percentage	NOUN
ijoeat-522	87	19	valid	valid	ADJ
ijoeat-522	87	20	percentage	percentage	NOUN
ijoeat-522	87	21	cumulative	cumulative	ADJ
ijoeat-522	87	22	percentage	percentage	NOUN
ijoeat-522	87	23	device	device	NOUN
ijoeat-522	87	24	used	use	VERB
ijoeat-522	87	25	for	for	ADP
ijoeat-522	87	26	internet	internet	NOUN
ijoeat-522	87	27	access	access	NOUN
ijoeat-522	87	28	desktop	desktop	NOUN
ijoeat-522	87	29	2	2	NUM
ijoeat-522	87	30	2	2	NUM
ijoeat-522	87	31	2	2	NUM
ijoeat-522	87	32	2	2	NUM
ijoeat-522	87	33	laptop	laptop	NOUN
ijoeat-522	87	34	6	6	NUM
ijoeat-522	87	35	6.1	6.1	NUM
ijoeat-522	87	36	6.1	6.1	NUM
ijoeat-522	87	37	8.2	8.2	NUM
ijoeat-522	87	38	smart	smart	ADJ
ijoeat-522	87	39	phone	phone	NOUN
ijoeat-522	87	40	90	90	NUM
ijoeat-522	87	41	91.8	91.8	NUM
ijoeat-522	87	42	91.8	91.8	NUM
ijoeat-522	87	43	100	100	NUM
ijoeat-522	87	44	place	place	NOUN
ijoeat-522	87	45	of	of	ADP
ijoeat-522	87	46	internet	internet	NOUN
ijoeat-522	87	47	access	access	NOUN
ijoeat-522	87	48	cyber	cyber	NOUN
ijoeat-522	87	49	cafe	cafe	NOUN
ijoeat-522	87	50	2	2	NUM
ijoeat-522	87	51	2	2	NUM
ijoeat-522	87	52	2	2	NUM
ijoeat-522	87	53	2	2	NUM
ijoeat-522	87	54	home	home	NOUN
ijoeat-522	87	55	91	91	NUM
ijoeat-522	87	56	92.9	92.9	NUM
ijoeat-522	87	57	92.9	92.9	NUM
ijoeat-522	87	58	94.9	94.9	NUM
ijoeat-522	87	59	office	office	NOUN
ijoeat-522	87	60	5	5	NUM
ijoeat-522	87	61	5.1	5.1	NUM
ijoeat-522	87	62	5.1	5.1	NUM
ijoeat-522	87	63	100	100	NUM
ijoeat-522	87	64	interpretation	interpretation	NOUN
ijoeat-522	87	65	of	of	ADP
ijoeat-522	87	66	table	table	NOUN
ijoeat-522	87	67	in	in	ADP
ijoeat-522	87	68	response	response	NOUN
ijoeat-522	87	69	to	to	ADP
ijoeat-522	87	70	the	the	DET
ijoeat-522	87	71	question	question	NOUN
ijoeat-522	87	72	regarding	regard	VERB
ijoeat-522	87	73	devices	device	NOUN
ijoeat-522	87	74	used	use	VERB
ijoeat-522	87	75	for	for	ADP
ijoeat-522	87	76	internet	internet	NOUN
ijoeat-522	87	77	access	access	NOUN
ijoeat-522	87	78	,	,	PUNCT
ijoeat-522	87	79	91.8	91.8	NUM
ijoeat-522	87	80	percent	percent	NOUN
ijoeat-522	87	81	learners	learner	NOUN
ijoeat-522	87	82	said	say	VERB
ijoeat-522	87	83	that	that	SCONJ
ijoeat-522	87	84	they	they	PRON
ijoeat-522	87	85	use	use	VERB
ijoeat-522	87	86	smartphones	smartphone	NOUN
ijoeat-522	87	87	for	for	ADP
ijoeat-522	87	88	internet	internet	NOUN
ijoeat-522	87	89	access	access	NOUN
ijoeat-522	87	90	,	,	PUNCT
ijoeat-522	87	91	6.2	6.2	NUM
ijoeat-522	87	92	percent	percent	NOUN
ijoeat-522	87	93	use	use	VERB
ijoeat-522	87	94	laptops	laptop	NOUN
ijoeat-522	87	95	and	and	CCONJ
ijoeat-522	87	96	only	only	ADV
ijoeat-522	87	97	2.0	2.0	NUM
ijoeat-522	87	98	percent	percent	NOUN
ijoeat-522	87	99	use	use	VERB
ijoeat-522	87	100	desktop	desktop	NOUN
ijoeat-522	87	101	for	for	ADP
ijoeat-522	87	102	internet	internet	NOUN
ijoeat-522	87	103	access	access	NOUN
ijoeat-522	87	104	.	.	PUNCT
ijoeat-522	88	1	the	the	DET
ijoeat-522	88	2	present	present	ADJ
ijoeat-522	88	3	igram	igram	NOUN
ijoeat-522	88	4	portal	portal	NOUN
ijoeat-522	88	5	is	be	AUX
ijoeat-522	88	6	basically	basically	ADV
ijoeat-522	88	7	a	a	DET
ijoeat-522	88	8	desktop	desktop	NOUN
ijoeat-522	88	9	/	/	SYM
ijoeat-522	88	10	laptop	laptop	NOUN
ijoeat-522	88	11	version	version	NOUN
ijoeat-522	88	12	.	.	PUNCT
ijoeat-522	89	1	as	as	SCONJ
ijoeat-522	89	2	more	more	ADJ
ijoeat-522	89	3	than	than	ADP
ijoeat-522	89	4	90	90	NUM
ijoeat-522	89	5	percent	percent	NOUN
ijoeat-522	89	6	of	of	ADP
ijoeat-522	89	7	igram	igram	NOUN
ijoeat-522	89	8	users	user	NOUN
ijoeat-522	89	9	access	access	VERB
ijoeat-522	89	10	the	the	DET
ijoeat-522	89	11	internet	internet	NOUN
ijoeat-522	89	12	on	on	ADP
ijoeat-522	89	13	their	their	PRON
ijoeat-522	89	14	smartphone	smartphone	NOUN
ijoeat-522	89	15	,	,	PUNCT
ijoeat-522	89	16	the	the	DET
ijoeat-522	89	17	development	development	NOUN
ijoeat-522	89	18	of	of	ADP
ijoeat-522	89	19	a	a	DET
ijoeat-522	89	20	dedicated	dedicated	ADJ
ijoeat-522	89	21	mobile	mobile	ADJ
ijoeat-522	89	22	app	app	NOUN
ijoeat-522	89	23	for	for	ADP
ijoeat-522	89	24	igram	igram	NOUN
ijoeat-522	89	25	will	will	AUX
ijoeat-522	89	26	increase	increase	VERB
ijoeat-522	89	27	the	the	DET
ijoeat-522	89	28	accessibility	accessibility	NOUN
ijoeat-522	89	29	of	of	ADP
ijoeat-522	89	30	igram	igram	NOUN
ijoeat-522	89	31	.	.	PUNCT
ijoeat-522	90	1	this	this	DET
ijoeat-522	90	2	study	study	NOUN
ijoeat-522	90	3	reveals	reveal	VERB
ijoeat-522	90	4	that	that	SCONJ
ijoeat-522	90	5	the	the	DET
ijoeat-522	90	6	maximum	maximum	ADJ
ijoeat-522	90	7	number	number	NOUN
ijoeat-522	90	8	of	of	ADP
ijoeat-522	90	9	igram	igram	NOUN
ijoeat-522	90	10	users	user	NOUN
ijoeat-522	90	11	i.e.	i.e.	X
ijoeat-522	90	12	92.9	92.9	NUM
ijoeat-522	90	13	percent	percent	NOUN
ijoeat-522	90	14	access	access	NOUN
ijoeat-522	90	15	the	the	DET
ijoeat-522	90	16	internet	internet	NOUN
ijoeat-522	90	17	at	at	ADP
ijoeat-522	90	18	home	home	NOUN
ijoeat-522	90	19	,	,	PUNCT
ijoeat-522	90	20	5.1	5.1	NUM
ijoeat-522	90	21	percent	percent	NOUN
ijoeat-522	90	22	use	use	VERB
ijoeat-522	90	23	the	the	DET
ijoeat-522	90	24	internet	internet	NOUN
ijoeat-522	90	25	in	in	ADP
ijoeat-522	90	26	office	office	NOUN
ijoeat-522	90	27	and	and	CCONJ
ijoeat-522	90	28	only	only	ADV
ijoeat-522	90	29	2	2	NUM
ijoeat-522	90	30	percent	percent	NOUN
ijoeat-522	90	31	users	user	NOUN
ijoeat-522	90	32	visit	visit	VERB
ijoeat-522	90	33	cyber	cyber	NOUN
ijoeat-522	90	34	cafes	cafe	NOUN
ijoeat-522	90	35	for	for	ADP
ijoeat-522	90	36	internet	internet	NOUN
ijoeat-522	90	37	access	access	NOUN
ijoeat-522	90	38	.	.	PUNCT
ijoeat-522	91	1	indian	indian	ADJ
ijoeat-522	91	2	journal	journal	PROPN
ijoeat-522	91	3	of	of	ADP
ijoeat-522	91	4	educational	educational	ADJ
ijoeat-522	91	5	technology	technology	NOUN
ijoeat-522	91	6	volume	volume	NOUN
ijoeat-522	91	7	3	3	NUM
ijoeat-522	91	8	,	,	PUNCT
ijoeat-522	91	9	issue	issue	NOUN
ijoeat-522	91	10	2	2	NUM
ijoeat-522	91	11	,	,	PUNCT
ijoeat-522	91	12	july	july	PROPN
ijoeat-522	91	13	2021	2021	NUM
ijoeat-522	91	14	100	100	NUM
ijoeat-522	91	15	objective	objective	NOUN
ijoeat-522	91	16	3	3	NUM
ijoeat-522	91	17	:	:	PUNCT
ijoeat-522	91	18	with	with	ADP
ijoeat-522	91	19	reference	reference	NOUN
ijoeat-522	91	20	to	to	ADP
ijoeat-522	91	21	this	this	DET
ijoeat-522	91	22	objective	objective	ADJ
ijoeat-522	91	23	feedback	feedback	NOUN
ijoeat-522	91	24	from	from	ADP
ijoeat-522	91	25	the	the	DET
ijoeat-522	91	26	learners	learner	NOUN
ijoeat-522	91	27	were	be	AUX
ijoeat-522	91	28	taken	take	VERB
ijoeat-522	91	29	on	on	ADP
ijoeat-522	91	30	various	various	ADJ
ijoeat-522	91	31	parameters	parameter	NOUN
ijoeat-522	91	32	related	relate	VERB
ijoeat-522	91	33	to	to	ADP
ijoeat-522	91	34	the	the	DET
ijoeat-522	91	35	effectiveness	effectiveness	NOUN
ijoeat-522	91	36	of	of	ADP
ijoeat-522	91	37	igram	igram	NOUN
ijoeat-522	91	38	mechanism	mechanism	NOUN
ijoeat-522	91	39	in	in	ADP
ijoeat-522	91	40	resolving	resolve	VERB
ijoeat-522	91	41	learners	learner	NOUN
ijoeat-522	91	42	grievances	grievance	NOUN
ijoeat-522	91	43	table-3	table-3	PRON
ijoeat-522	91	44	:	:	PUNCT
ijoeat-522	91	45	feedback	feedback	NOUN
ijoeat-522	91	46	of	of	ADP
ijoeat-522	91	47	the	the	DET
ijoeat-522	91	48	learners	learner	NOUN
ijoeat-522	91	49	on	on	ADP
ijoeat-522	91	50	various	various	ADJ
ijoeat-522	91	51	statements	statement	NOUN
ijoeat-522	91	52	regarding	regard	VERB
ijoeat-522	91	53	effectiveness	effectiveness	NOUN
ijoeat-522	91	54	of	of	ADP
ijoeat-522	91	55	igram	igram	ADJ
ijoeat-522	91	56	portal	portal	ADJ
ijoeat-522	91	57	statement	statement	NOUN
ijoeat-522	91	58	strongly	strongly	ADV
ijoeat-522	91	59	agree	agree	VERB
ijoeat-522	91	60	agree	agree	VERB
ijoeat-522	91	61	neither	neither	CCONJ
ijoeat-522	91	62	agree	agree	VERB
ijoeat-522	91	63	nor	nor	CCONJ
ijoeat-522	91	64	disagree	disagree	VERB
ijoeat-522	91	65	disagree	disagree	VERB
ijoeat-522	91	66	strongly	strongly	ADV
ijoeat-522	91	67	disagree	disagree	VERB
ijoeat-522	91	68	i	i	PRON
ijoeat-522	91	69	shall	shall	AUX
ijoeat-522	91	70	suggest	suggest	VERB
ijoeat-522	91	71	others	other	NOUN
ijoeat-522	91	72	to	to	PART
ijoeat-522	91	73	use	use	VERB
ijoeat-522	91	74	igram	igram	NOUN
ijoeat-522	91	75	portal	portal	NOUN
ijoeat-522	91	76	30.6	30.6	NUM
ijoeat-522	91	77	45.9	45.9	NUM
ijoeat-522	91	78	10.2	10.2	NUM
ijoeat-522	91	79	7.1	7.1	NUM
ijoeat-522	91	80	6.1	6.1	NUM
ijoeat-522	91	81	igram	igram	NOUN
ijoeat-522	91	82	portal	portal	NOUN
ijoeat-522	91	83	is	be	AUX
ijoeat-522	91	84	effective	effective	ADJ
ijoeat-522	91	85	in	in	ADP
ijoeat-522	91	86	resolving	resolve	VERB
ijoeat-522	91	87	learners	learner	NOUN
ijoeat-522	91	88	problems	problem	NOUN
ijoeat-522	91	89	26.5	26.5	NUM
ijoeat-522	91	90	42.9	42.9	NUM
ijoeat-522	91	91	11.2	11.2	NUM
ijoeat-522	91	92	11.2	11.2	NUM
ijoeat-522	91	93	8.2	8.2	NUM
ijoeat-522	91	94	language	language	NOUN
ijoeat-522	91	95	used	use	VERB
ijoeat-522	91	96	in	in	ADP
ijoeat-522	91	97	igram	igram	NOUN
ijoeat-522	91	98	reply	reply	NOUN
ijoeat-522	91	99	was	be	AUX
ijoeat-522	91	100	very	very	ADV
ijoeat-522	91	101	courteous	courteous	ADJ
ijoeat-522	91	102	27.6	27.6	NUM
ijoeat-522	91	103	58.2	58.2	NUM
ijoeat-522	91	104	6.1	6.1	NUM
ijoeat-522	91	105	4.1	4.1	NUM
ijoeat-522	91	106	4.1	4.1	NUM
ijoeat-522	91	107	igram	igram	NOUN
ijoeat-522	91	108	is	be	AUX
ijoeat-522	91	109	more	more	ADV
ijoeat-522	91	110	effective	effective	ADJ
ijoeat-522	91	111	than	than	ADP
ijoeat-522	91	112	email	email	NOUN
ijoeat-522	91	113	and	and	CCONJ
ijoeat-522	91	114	telephone	telephone	NOUN
ijoeat-522	91	115	request	request	NOUN
ijoeat-522	91	116	in	in	ADP
ijoeat-522	91	117	handling	handle	VERB
ijoeat-522	91	118	student	student	NOUN
ijoeat-522	91	119	grievances	grievance	NOUN
ijoeat-522	91	120	31.6	31.6	NUM
ijoeat-522	91	121	41.8	41.8	NUM
ijoeat-522	91	122	11.2	11.2	NUM
ijoeat-522	91	123	12.2	12.2	NUM
ijoeat-522	91	124	3.1	3.1	NUM
ijoeat-522	91	125	grievance	grievance	NOUN
ijoeat-522	91	126	can	can	AUX
ijoeat-522	91	127	be	be	AUX
ijoeat-522	91	128	registered	register	VERB
ijoeat-522	91	129	on	on	ADP
ijoeat-522	91	130	igram	igram	NOUN
ijoeat-522	91	131	easily	easily	ADV
ijoeat-522	91	132	in	in	ADP
ijoeat-522	91	133	one	one	NUM
ijoeat-522	91	134	go	go	VERB
ijoeat-522	91	135	34.7	34.7	NUM
ijoeat-522	91	136	48.0	48.0	NUM
ijoeat-522	91	137	7.1	7.1	NUM
ijoeat-522	91	138	7.1	7.1	NUM
ijoeat-522	91	139	3.1	3.1	NUM
ijoeat-522	92	1	i	i	PRON
ijoeat-522	92	2	believe	believe	VERB
ijoeat-522	92	3	that	that	SCONJ
ijoeat-522	92	4	after	after	SCONJ
ijoeat-522	92	5	the	the	DET
ijoeat-522	92	6	igram	igram	NOUN
ijoeat-522	92	7	complaint	complaint	NOUN
ijoeat-522	92	8	was	be	AUX
ijoeat-522	92	9	made	make	VERB
ijoeat-522	92	10	,	,	PUNCT
ijoeat-522	92	11	the	the	DET
ijoeat-522	92	12	authorities	authority	NOUN
ijoeat-522	92	13	were	be	AUX
ijoeat-522	92	14	more	more	ADV
ijoeat-522	92	15	responsive	responsive	ADJ
ijoeat-522	92	16	22.4	22.4	NUM
ijoeat-522	92	17	30.6	30.6	NUM
ijoeat-522	92	18	20.4	20.4	NUM
ijoeat-522	92	19	18.4	18.4	NUM
ijoeat-522	92	20	8.2	8.2	NUM
ijoeat-522	92	21	igram	igram	NOUN
ijoeat-522	92	22	portal	portal	PROPN
ijoeat-522	92	23	helped	help	VERB
ijoeat-522	92	24	me	i	PRON
ijoeat-522	92	25	in	in	ADP
ijoeat-522	92	26	establishing	establish	VERB
ijoeat-522	92	27	my	my	PRON
ijoeat-522	92	28	faith	faith	NOUN
ijoeat-522	92	29	in	in	ADP
ijoeat-522	92	30	ignou	ignou	PROPN
ijoeat-522	92	31	grievance	grievance	NOUN
ijoeat-522	92	32	management	management	NOUN
ijoeat-522	92	33	system	system	NOUN
ijoeat-522	92	34	21.4	21.4	NUM
ijoeat-522	92	35	44.9	44.9	NUM
ijoeat-522	92	36	11.2	11.2	NUM
ijoeat-522	92	37	14.3	14.3	NUM
ijoeat-522	92	38	8.2	8.2	NUM
ijoeat-522	92	39	igram	igram	NOUN
ijoeat-522	92	40	portal	portal	NOUN
ijoeat-522	92	41	is	be	AUX
ijoeat-522	92	42	an	an	DET
ijoeat-522	92	43	effective	effective	ADJ
ijoeat-522	92	44	platform	platform	NOUN
ijoeat-522	92	45	for	for	ADP
ijoeat-522	92	46	addressing	address	VERB
ijoeat-522	92	47	all	all	DET
ijoeat-522	92	48	types	type	NOUN
ijoeat-522	92	49	of	of	ADP
ijoeat-522	92	50	query	query	NOUN
ijoeat-522	92	51	/	/	SYM
ijoeat-522	92	52	grievances	grievance	NOUN
ijoeat-522	92	53	26.5	26.5	NUM
ijoeat-522	92	54	36.7	36.7	NUM
ijoeat-522	92	55	19.4	19.4	NUM
ijoeat-522	92	56	12.2	12.2	NUM
ijoeat-522	92	57	5.1	5.1	NUM
ijoeat-522	92	58	using	use	VERB
ijoeat-522	92	59	igram	igram	NOUN
ijoeat-522	92	60	portal	portal	ADJ
ijoeat-522	92	61	increases	increase	VERB
ijoeat-522	92	62	my	my	PRON
ijoeat-522	92	63	chance	chance	NOUN
ijoeat-522	92	64	of	of	ADP
ijoeat-522	92	65	completing	complete	VERB
ijoeat-522	92	66	ignou	ignou	PROPN
ijoeat-522	92	67	programme	programme	NOUN
ijoeat-522	92	68	in	in	ADP
ijoeat-522	92	69	time	time	NOUN
ijoeat-522	92	70	20.4	20.4	NUM
ijoeat-522	92	71	36.7	36.7	NUM
ijoeat-522	92	72	18.4	18.4	NUM
ijoeat-522	92	73	17.3	17.3	NUM
ijoeat-522	92	74	7.1	7.1	NUM
ijoeat-522	92	75	indian	indian	ADJ
ijoeat-522	92	76	journal	journal	NOUN
ijoeat-522	92	77	of	of	ADP
ijoeat-522	92	78	educational	educational	ADJ
ijoeat-522	92	79	technology	technology	NOUN
ijoeat-522	92	80	volume	volume	NOUN
ijoeat-522	92	81	3	3	NUM
ijoeat-522	92	82	,	,	PUNCT
ijoeat-522	92	83	issue	issue	NOUN
ijoeat-522	92	84	2	2	NUM
ijoeat-522	92	85	,	,	PUNCT
ijoeat-522	92	86	july	july	PROPN
ijoeat-522	92	87	2021	2021	NUM
ijoeat-522	92	88	101	101	NUM
ijoeat-522	92	89	using	use	VERB
ijoeat-522	92	90	igram	igram	NOUN
ijoeat-522	92	91	portal	portal	NOUN
ijoeat-522	92	92	i	i	PRON
ijoeat-522	92	93	can	can	AUX
ijoeat-522	92	94	get	get	VERB
ijoeat-522	92	95	responses	response	NOUN
ijoeat-522	92	96	of	of	ADP
ijoeat-522	92	97	my	my	PRON
ijoeat-522	92	98	query	query	NOUN
ijoeat-522	92	99	/	/	SYM
ijoeat-522	92	100	grievance	grievance	NOUN
ijoeat-522	92	101	in	in	ADP
ijoeat-522	92	102	reasonable	reasonable	ADJ
ijoeat-522	92	103	time	time	NOUN
ijoeat-522	92	104	17.3	17.3	NUM
ijoeat-522	92	105	37.8	37.8	NUM
ijoeat-522	92	106	20.4	20.4	NUM
ijoeat-522	92	107	12.2	12.2	NUM
ijoeat-522	92	108	12.2	12.2	NUM
ijoeat-522	92	109	information	information	NOUN
ijoeat-522	92	110	received	receive	VERB
ijoeat-522	92	111	through	through	ADP
ijoeat-522	92	112	igram	igram	NOUN
ijoeat-522	92	113	was	be	AUX
ijoeat-522	92	114	very	very	ADV
ijoeat-522	92	115	useful	useful	ADJ
ijoeat-522	92	116	21.4	21.4	NUM
ijoeat-522	92	117	37.8	37.8	NUM
ijoeat-522	92	118	11.2	11.2	NUM
ijoeat-522	92	119	18.4	18.4	NUM
ijoeat-522	92	120	11.2	11.2	NUM
ijoeat-522	92	121	interpretation	interpretation	NOUN
ijoeat-522	92	122	of	of	ADP
ijoeat-522	92	123	table	table	NOUN
ijoeat-522	92	124	there	there	PRON
ijoeat-522	92	125	were	be	VERB
ijoeat-522	92	126	30.6	30.6	NUM
ijoeat-522	92	127	percent	percent	NOUN
ijoeat-522	92	128	learners	learner	NOUN
ijoeat-522	92	129	who	who	PRON
ijoeat-522	92	130	strongly	strongly	ADV
ijoeat-522	92	131	agree	agree	VERB
ijoeat-522	92	132	with	with	ADP
ijoeat-522	92	133	the	the	DET
ijoeat-522	92	134	statement	statement	NOUN
ijoeat-522	92	135	that	that	SCONJ
ijoeat-522	92	136	they	they	PRON
ijoeat-522	92	137	shall	shall	AUX
ijoeat-522	92	138	suggest	suggest	VERB
ijoeat-522	92	139	others	other	NOUN
ijoeat-522	92	140	to	to	PART
ijoeat-522	92	141	use	use	VERB
ijoeat-522	92	142	igram	igram	NOUN
ijoeat-522	92	143	portal	portal	NOUN
ijoeat-522	92	144	,	,	PUNCT
ijoeat-522	92	145	while	while	SCONJ
ijoeat-522	92	146	45.9	45.9	NUM
ijoeat-522	92	147	percent	percent	NOUN
ijoeat-522	92	148	agree	agree	VERB
ijoeat-522	92	149	with	with	ADP
ijoeat-522	92	150	it	it	PRON
ijoeat-522	92	151	.	.	PUNCT
ijoeat-522	93	1	thus	thus	ADV
ijoeat-522	93	2	,	,	PUNCT
ijoeat-522	93	3	there	there	PRON
ijoeat-522	93	4	were	be	VERB
ijoeat-522	93	5	a	a	DET
ijoeat-522	93	6	total	total	ADJ
ijoeat-522	93	7	76.5	76.5	NUM
ijoeat-522	93	8	percent	percent	NOUN
ijoeat-522	93	9	learners	learner	NOUN
ijoeat-522	93	10	who	who	PRON
ijoeat-522	93	11	agree	agree	VERB
ijoeat-522	93	12	that	that	SCONJ
ijoeat-522	93	13	they	they	PRON
ijoeat-522	93	14	shall	shall	AUX
ijoeat-522	93	15	suggest	suggest	VERB
ijoeat-522	93	16	others	other	NOUN
ijoeat-522	93	17	to	to	PART
ijoeat-522	93	18	use	use	VERB
ijoeat-522	93	19	igram	igram	NOUN
ijoeat-522	93	20	portal	portal	NOUN
ijoeat-522	93	21	.	.	PUNCT
ijoeat-522	94	1	7.1	7.1	NUM
ijoeat-522	94	2	percent	percent	NOUN
ijoeat-522	94	3	learners	learner	NOUN
ijoeat-522	94	4	disagree	disagree	VERB
ijoeat-522	94	5	and	and	CCONJ
ijoeat-522	94	6	only	only	ADV
ijoeat-522	94	7	6.1	6.1	NUM
ijoeat-522	94	8	percent	percent	NOUN
ijoeat-522	94	9	strongly	strongly	ADV
ijoeat-522	94	10	disagree	disagree	VERB
ijoeat-522	94	11	with	with	ADP
ijoeat-522	94	12	the	the	DET
ijoeat-522	94	13	statement	statement	NOUN
ijoeat-522	94	14	and	and	CCONJ
ijoeat-522	94	15	the	the	DET
ijoeat-522	94	16	remaining	remain	VERB
ijoeat-522	94	17	10.2	10.2	NUM
ijoeat-522	94	18	percent	percent	NOUN
ijoeat-522	94	19	learners	learner	NOUN
ijoeat-522	94	20	gave	give	VERB
ijoeat-522	94	21	their	their	PRON
ijoeat-522	94	22	opinion	opinion	NOUN
ijoeat-522	94	23	as	as	SCONJ
ijoeat-522	94	24	neither	neither	CCONJ
ijoeat-522	94	25	agree	agree	VERB
ijoeat-522	94	26	nor	nor	CCONJ
ijoeat-522	94	27	disagree	disagree	VERB
ijoeat-522	94	28	.	.	PUNCT
ijoeat-522	95	1	26.5	26.5	NUM
ijoeat-522	95	2	percent	percent	NOUN
ijoeat-522	95	3	learners	learner	NOUN
ijoeat-522	95	4	strongly	strongly	ADV
ijoeat-522	95	5	agree	agree	VERB
ijoeat-522	95	6	with	with	ADP
ijoeat-522	95	7	the	the	DET
ijoeat-522	95	8	statement	statement	NOUN
ijoeat-522	95	9	that	that	SCONJ
ijoeat-522	95	10	igram	igram	NOUN
ijoeat-522	95	11	portal	portal	NOUN
ijoeat-522	95	12	is	be	AUX
ijoeat-522	95	13	effective	effective	ADJ
ijoeat-522	95	14	in	in	ADP
ijoeat-522	95	15	resolving	resolve	VERB
ijoeat-522	95	16	student	student	NOUN
ijoeat-522	95	17	’s	’s	PART
ijoeat-522	95	18	problems	problem	NOUN
ijoeat-522	95	19	and	and	CCONJ
ijoeat-522	95	20	42.9	42.9	NUM
ijoeat-522	95	21	percent	percent	NOUN
ijoeat-522	95	22	learners	learner	NOUN
ijoeat-522	95	23	agree	agree	VERB
ijoeat-522	95	24	with	with	ADP
ijoeat-522	95	25	the	the	DET
ijoeat-522	95	26	statement	statement	NOUN
ijoeat-522	95	27	.	.	PUNCT
ijoeat-522	96	1	on	on	ADP
ijoeat-522	96	2	the	the	DET
ijoeat-522	96	3	other	other	ADJ
ijoeat-522	96	4	hand	hand	NOUN
ijoeat-522	96	5	,	,	PUNCT
ijoeat-522	96	6	8.2	8.2	NUM
ijoeat-522	96	7	percent	percent	NOUN
ijoeat-522	96	8	strongly	strongly	ADV
ijoeat-522	96	9	disagree	disagree	VERB
ijoeat-522	96	10	and	and	CCONJ
ijoeat-522	96	11	11.2	11.2	NUM
ijoeat-522	96	12	percent	percent	NOUN
ijoeat-522	96	13	disagree	disagree	VERB
ijoeat-522	96	14	with	with	ADP
ijoeat-522	96	15	the	the	DET
ijoeat-522	96	16	statement	statement	NOUN
ijoeat-522	96	17	.	.	PUNCT
ijoeat-522	97	1	11.2	11.2	NUM
ijoeat-522	97	2	percent	percent	NOUN
ijoeat-522	97	3	of	of	ADP
ijoeat-522	97	4	learners	learner	NOUN
ijoeat-522	97	5	remained	remain	VERB
ijoeat-522	97	6	neutral	neutral	ADJ
ijoeat-522	97	7	.	.	PUNCT
ijoeat-522	98	1	in	in	ADP
ijoeat-522	98	2	the	the	DET
ijoeat-522	98	3	survey	survey	NOUN
ijoeat-522	98	4	,	,	PUNCT
ijoeat-522	98	5	the	the	DET
ijoeat-522	98	6	majority	majority	NOUN
ijoeat-522	98	7	of	of	ADP
ijoeat-522	98	8	the	the	DET
ijoeat-522	98	9	learners	learner	NOUN
ijoeat-522	98	10	i.e.	i.e.	X
ijoeat-522	98	11	58.2	58.2	NUM
ijoeat-522	98	12	percent	percent	NOUN
ijoeat-522	98	13	learners	learner	NOUN
ijoeat-522	98	14	agree	agree	VERB
ijoeat-522	98	15	with	with	ADP
ijoeat-522	98	16	the	the	DET
ijoeat-522	98	17	statement	statement	NOUN
ijoeat-522	98	18	that	that	SCONJ
ijoeat-522	98	19	the	the	DET
ijoeat-522	98	20	language	language	NOUN
ijoeat-522	98	21	used	use	VERB
ijoeat-522	98	22	in	in	ADP
ijoeat-522	98	23	igram	igram	NOUN
ijoeat-522	98	24	reply	reply	NOUN
ijoeat-522	98	25	was	be	AUX
ijoeat-522	98	26	very	very	ADV
ijoeat-522	98	27	courteous	courteous	ADJ
ijoeat-522	98	28	and	and	CCONJ
ijoeat-522	98	29	27.6	27.6	NUM
ijoeat-522	98	30	percent	percent	NOUN
ijoeat-522	98	31	learners	learner	NOUN
ijoeat-522	98	32	strongly	strongly	ADV
ijoeat-522	98	33	agree	agree	VERB
ijoeat-522	98	34	on	on	ADP
ijoeat-522	98	35	it	it	PRON
ijoeat-522	98	36	.	.	PUNCT
ijoeat-522	99	1	thus	thus	ADV
ijoeat-522	99	2	,	,	PUNCT
ijoeat-522	99	3	about	about	ADV
ijoeat-522	99	4	85	85	NUM
ijoeat-522	99	5	percent	percent	NOUN
ijoeat-522	99	6	of	of	ADP
ijoeat-522	99	7	learners	learner	NOUN
ijoeat-522	99	8	agree	agree	VERB
ijoeat-522	99	9	that	that	SCONJ
ijoeat-522	99	10	the	the	DET
ijoeat-522	99	11	language	language	NOUN
ijoeat-522	99	12	used	use	VERB
ijoeat-522	99	13	by	by	ADP
ijoeat-522	99	14	officials	official	NOUN
ijoeat-522	99	15	to	to	PART
ijoeat-522	99	16	respond	respond	VERB
ijoeat-522	99	17	to	to	ADP
ijoeat-522	99	18	their	their	PRON
ijoeat-522	99	19	query	query	NOUN
ijoeat-522	99	20	was	be	AUX
ijoeat-522	99	21	courteous	courteous	ADJ
ijoeat-522	99	22	in	in	ADP
ijoeat-522	99	23	nature	nature	NOUN
ijoeat-522	99	24	.	.	PUNCT
ijoeat-522	100	1	the	the	DET
ijoeat-522	100	2	percentage	percentage	NOUN
ijoeat-522	100	3	of	of	ADP
ijoeat-522	100	4	learners	learner	NOUN
ijoeat-522	100	5	who	who	PRON
ijoeat-522	100	6	strongly	strongly	ADV
ijoeat-522	100	7	disagree	disagree	VERB
ijoeat-522	100	8	with	with	ADP
ijoeat-522	100	9	the	the	DET
ijoeat-522	100	10	statement	statement	NOUN
ijoeat-522	100	11	is	be	AUX
ijoeat-522	100	12	4.1	4.1	NUM
ijoeat-522	100	13	percent	percent	NOUN
ijoeat-522	100	14	and	and	CCONJ
ijoeat-522	100	15	equally	equally	ADV
ijoeat-522	100	16	4.1	4.1	NUM
ijoeat-522	100	17	percent	percent	NOUN
ijoeat-522	100	18	of	of	ADP
ijoeat-522	100	19	learners	learner	NOUN
ijoeat-522	100	20	disagree	disagree	VERB
ijoeat-522	100	21	with	with	ADP
ijoeat-522	100	22	this	this	DET
ijoeat-522	100	23	statement	statement	NOUN
ijoeat-522	100	24	.	.	PUNCT
ijoeat-522	101	1	in	in	ADP
ijoeat-522	101	2	response	response	NOUN
ijoeat-522	101	3	to	to	ADP
ijoeat-522	101	4	this	this	DET
ijoeat-522	101	5	statement	statement	NOUN
ijoeat-522	101	6	,	,	PUNCT
ijoeat-522	101	7	6.1	6.1	NUM
ijoeat-522	101	8	percent	percent	NOUN
ijoeat-522	101	9	of	of	ADP
ijoeat-522	101	10	learners	learner	NOUN
ijoeat-522	101	11	opted	opt	VERB
ijoeat-522	101	12	for	for	ADP
ijoeat-522	101	13	neither	neither	CCONJ
ijoeat-522	101	14	agree	agree	VERB
ijoeat-522	101	15	nor	nor	CCONJ
ijoeat-522	101	16	disagree	disagree	VERB
ijoeat-522	101	17	.	.	PUNCT
ijoeat-522	102	1	in	in	ADP
ijoeat-522	102	2	response	response	NOUN
ijoeat-522	102	3	to	to	ADP
ijoeat-522	102	4	the	the	DET
ijoeat-522	102	5	statement	statement	NOUN
ijoeat-522	102	6	that	that	SCONJ
ijoeat-522	102	7	igram	igram	NOUN
ijoeat-522	102	8	is	be	AUX
ijoeat-522	102	9	more	more	ADV
ijoeat-522	102	10	effective	effective	ADJ
ijoeat-522	102	11	than	than	ADP
ijoeat-522	102	12	email	email	NOUN
ijoeat-522	102	13	and	and	CCONJ
ijoeat-522	102	14	telephone	telephone	NOUN
ijoeat-522	102	15	requests	request	NOUN
ijoeat-522	102	16	in	in	ADP
ijoeat-522	102	17	handling	handle	VERB
ijoeat-522	102	18	student	student	NOUN
ijoeat-522	102	19	grievances	grievance	NOUN
ijoeat-522	102	20	,	,	PUNCT
ijoeat-522	102	21	31.6	31.6	NUM
ijoeat-522	102	22	percent	percent	NOUN
ijoeat-522	102	23	learners	learner	NOUN
ijoeat-522	102	24	strongly	strongly	ADV
ijoeat-522	102	25	agree	agree	VERB
ijoeat-522	102	26	and	and	CCONJ
ijoeat-522	102	27	41.8	41.8	NUM
ijoeat-522	102	28	percent	percent	NOUN
ijoeat-522	102	29	learners	learner	NOUN
ijoeat-522	102	30	agree	agree	VERB
ijoeat-522	102	31	to	to	ADP
ijoeat-522	102	32	it	it	PRON
ijoeat-522	102	33	.	.	PUNCT
ijoeat-522	103	1	hence	hence	ADV
ijoeat-522	103	2	,	,	PUNCT
ijoeat-522	103	3	in	in	ADP
ijoeat-522	103	4	view	view	NOUN
ijoeat-522	103	5	of	of	ADP
ijoeat-522	103	6	about	about	ADV
ijoeat-522	103	7	73	73	NUM
ijoeat-522	103	8	percent	percent	NOUN
ijoeat-522	103	9	learners	learner	NOUN
ijoeat-522	103	10	,	,	PUNCT
ijoeat-522	103	11	igram	igram	NOUN
ijoeat-522	103	12	is	be	AUX
ijoeat-522	103	13	a	a	DET
ijoeat-522	103	14	more	more	ADV
ijoeat-522	103	15	effective	effective	ADJ
ijoeat-522	103	16	medium	medium	NOUN
ijoeat-522	103	17	than	than	ADP
ijoeat-522	103	18	other	other	ADJ
ijoeat-522	103	19	modes	mode	NOUN
ijoeat-522	103	20	like	like	ADP
ijoeat-522	103	21	email	email	NOUN
ijoeat-522	103	22	and	and	CCONJ
ijoeat-522	103	23	telephone	telephone	NOUN
ijoeat-522	103	24	in	in	ADP
ijoeat-522	103	25	handling	handle	VERB
ijoeat-522	103	26	learners	learner	NOUN
ijoeat-522	103	27	’	'	PUNCT
ijoeat-522	103	28	grievances	grievance	NOUN
ijoeat-522	103	29	.	.	PUNCT
ijoeat-522	104	1	only	only	ADV
ijoeat-522	104	2	3.1	3.1	NUM
ijoeat-522	104	3	percent	percent	NOUN
ijoeat-522	104	4	learners	learner	NOUN
ijoeat-522	104	5	strongly	strongly	ADV
ijoeat-522	104	6	disagree	disagree	VERB
ijoeat-522	104	7	while	while	SCONJ
ijoeat-522	104	8	12.2	12.2	NUM
ijoeat-522	104	9	percent	percent	NOUN
ijoeat-522	104	10	disagree	disagree	VERB
ijoeat-522	104	11	with	with	ADP
ijoeat-522	104	12	the	the	DET
ijoeat-522	104	13	statement	statement	NOUN
ijoeat-522	104	14	.	.	PUNCT
ijoeat-522	105	1	there	there	PRON
ijoeat-522	105	2	are	be	VERB
ijoeat-522	105	3	34.7	34.7	NUM
ijoeat-522	105	4	percent	percent	NOUN
ijoeat-522	105	5	learners	learner	NOUN
ijoeat-522	105	6	who	who	PRON
ijoeat-522	105	7	strongly	strongly	ADV
ijoeat-522	105	8	agree	agree	VERB
ijoeat-522	105	9	with	with	ADP
ijoeat-522	105	10	the	the	DET
ijoeat-522	105	11	statement	statement	NOUN
ijoeat-522	105	12	that	that	SCONJ
ijoeat-522	105	13	grievances	grievance	NOUN
ijoeat-522	105	14	can	can	AUX
ijoeat-522	105	15	be	be	AUX
ijoeat-522	105	16	registered	register	VERB
ijoeat-522	105	17	on	on	ADP
ijoeat-522	105	18	igram	igram	NOUN
ijoeat-522	105	19	portal	portal	NOUN
ijoeat-522	105	20	easily	easily	ADV
ijoeat-522	105	21	in	in	ADP
ijoeat-522	105	22	one	one	NUM
ijoeat-522	105	23	go	go	NOUN
ijoeat-522	105	24	and	and	CCONJ
ijoeat-522	105	25	48.0	48.0	NUM
ijoeat-522	105	26	percent	percent	NOUN
ijoeat-522	105	27	learners	learner	NOUN
ijoeat-522	105	28	agree	agree	VERB
ijoeat-522	105	29	with	with	ADP
ijoeat-522	105	30	this	this	DET
ijoeat-522	105	31	statement	statement	NOUN
ijoeat-522	105	32	.	.	PUNCT
ijoeat-522	106	1	7.1	7.1	NUM
ijoeat-522	106	2	percent	percent	NOUN
ijoeat-522	106	3	learners	learner	NOUN
ijoeat-522	106	4	disagree	disagree	VERB
ijoeat-522	106	5	with	with	ADP
ijoeat-522	106	6	this	this	DET
ijoeat-522	106	7	statement	statement	NOUN
ijoeat-522	106	8	and	and	CCONJ
ijoeat-522	106	9	only	only	ADV
ijoeat-522	106	10	3.1	3.1	NUM
ijoeat-522	106	11	percent	percent	NOUN
ijoeat-522	106	12	strongly	strongly	ADV
ijoeat-522	106	13	disagree	disagree	VERB
ijoeat-522	106	14	on	on	ADP
ijoeat-522	106	15	it	it	PRON
ijoeat-522	106	16	.	.	PUNCT
ijoeat-522	107	1	in	in	ADP
ijoeat-522	107	2	this	this	DET
ijoeat-522	107	3	survey	survey	NOUN
ijoeat-522	107	4	22.4	22.4	NUM
ijoeat-522	107	5	percent	percent	NOUN
ijoeat-522	107	6	learners	learner	NOUN
ijoeat-522	107	7	strongly	strongly	ADV
ijoeat-522	107	8	agree	agree	VERB
ijoeat-522	107	9	and	and	CCONJ
ijoeat-522	107	10	30.6	30.6	NUM
ijoeat-522	107	11	percent	percent	NOUN
ijoeat-522	107	12	agree	agree	VERB
ijoeat-522	107	13	with	with	ADP
ijoeat-522	107	14	the	the	DET
ijoeat-522	107	15	statement	statement	NOUN
ijoeat-522	107	16	that	that	SCONJ
ijoeat-522	107	17	after	after	SCONJ
ijoeat-522	107	18	the	the	DET
ijoeat-522	107	19	igram	igram	NOUN
ijoeat-522	107	20	complaint	complaint	NOUN
ijoeat-522	107	21	has	have	AUX
ijoeat-522	107	22	made	make	VERB
ijoeat-522	107	23	the	the	DET
ijoeat-522	107	24	authorities	authority	NOUN
ijoeat-522	107	25	more	more	ADV
ijoeat-522	107	26	responsive	responsive	ADJ
ijoeat-522	107	27	to	to	ADP
ijoeat-522	107	28	their	their	PRON
ijoeat-522	107	29	queries	query	NOUN
ijoeat-522	107	30	.	.	PUNCT
ijoeat-522	108	1	while	while	SCONJ
ijoeat-522	108	2	18.4	18.4	NUM
ijoeat-522	108	3	percent	percent	NOUN
ijoeat-522	108	4	disagree	disagree	VERB
ijoeat-522	108	5	and	and	CCONJ
ijoeat-522	108	6	8.2	8.2	NUM
ijoeat-522	108	7	percent	percent	NOUN
ijoeat-522	108	8	strongly	strongly	ADV
ijoeat-522	108	9	disagree	disagree	VERB
ijoeat-522	108	10	with	with	ADP
ijoeat-522	108	11	the	the	DET
ijoeat-522	108	12	statement	statement	NOUN
ijoeat-522	108	13	.	.	PUNCT
ijoeat-522	109	1	thus	thus	ADV
ijoeat-522	109	2	,	,	PUNCT
ijoeat-522	109	3	only	only	ADV
ijoeat-522	109	4	about	about	ADV
ijoeat-522	109	5	53	53	NUM
ijoeat-522	109	6	percent	percent	NOUN
ijoeat-522	109	7	of	of	ADP
ijoeat-522	109	8	learners	learner	NOUN
ijoeat-522	109	9	are	be	AUX
ijoeat-522	109	10	convinced	convince	VERB
ijoeat-522	109	11	that	that	SCONJ
ijoeat-522	109	12	complaints	complaint	NOUN
ijoeat-522	109	13	on	on	ADP
ijoeat-522	109	14	igram	igram	NOUN
ijoeat-522	109	15	made	make	VERB
ijoeat-522	109	16	the	the	DET
ijoeat-522	109	17	authorities	authority	NOUN
ijoeat-522	109	18	more	more	ADV
ijoeat-522	109	19	responsive	responsive	ADJ
ijoeat-522	109	20	and	and	CCONJ
ijoeat-522	109	21	about	about	ADV
ijoeat-522	109	22	26	26	NUM
ijoeat-522	109	23	percent	percent	NOUN
ijoeat-522	109	24	are	be	AUX
ijoeat-522	109	25	not	not	PART
ijoeat-522	109	26	in	in	ADP
ijoeat-522	109	27	favour	favour	PROPN
ijoeat-522	109	28	indian	indian	ADJ
ijoeat-522	109	29	journal	journal	NOUN
ijoeat-522	109	30	of	of	ADP
ijoeat-522	109	31	educational	educational	ADJ
ijoeat-522	109	32	technology	technology	NOUN
ijoeat-522	109	33	volume	volume	NOUN
ijoeat-522	109	34	3	3	NUM
ijoeat-522	109	35	,	,	PUNCT
ijoeat-522	109	36	issue	issue	NOUN
ijoeat-522	109	37	2	2	NUM
ijoeat-522	109	38	,	,	PUNCT
ijoeat-522	109	39	july	july	PROPN
ijoeat-522	109	40	2021	2021	NUM
ijoeat-522	109	41	102	102	NUM
ijoeat-522	109	42	of	of	ADP
ijoeat-522	109	43	it	it	PRON
ijoeat-522	109	44	.	.	PUNCT
ijoeat-522	110	1	20.4	20.4	NUM
ijoeat-522	110	2	percent	percent	NOUN
ijoeat-522	110	3	learners	learner	NOUN
ijoeat-522	110	4	remain	remain	VERB
ijoeat-522	110	5	undecided	undecided	ADJ
ijoeat-522	110	6	about	about	ADP
ijoeat-522	110	7	the	the	DET
ijoeat-522	110	8	statement	statement	NOUN
ijoeat-522	110	9	.	.	PUNCT
ijoeat-522	111	1	about	about	ADV
ijoeat-522	111	2	44.9	44.9	NUM
ijoeat-522	111	3	percent	percent	NOUN
ijoeat-522	111	4	learners	learner	NOUN
ijoeat-522	111	5	agree	agree	VERB
ijoeat-522	111	6	with	with	ADP
ijoeat-522	111	7	the	the	DET
ijoeat-522	111	8	statement	statement	NOUN
ijoeat-522	111	9	that	that	SCONJ
ijoeat-522	111	10	igram	igram	PROPN
ijoeat-522	111	11	portal	portal	PROPN
ijoeat-522	111	12	helped	help	VERB
ijoeat-522	111	13	them	they	PRON
ijoeat-522	111	14	in	in	ADP
ijoeat-522	111	15	establishing	establish	VERB
ijoeat-522	111	16	their	their	PRON
ijoeat-522	111	17	faith	faith	NOUN
ijoeat-522	111	18	in	in	ADP
ijoeat-522	111	19	ignou	ignou	PROPN
ijoeat-522	111	20	grievance	grievance	NOUN
ijoeat-522	111	21	management	management	NOUN
ijoeat-522	111	22	system	system	NOUN
ijoeat-522	111	23	and	and	CCONJ
ijoeat-522	111	24	there	there	PRON
ijoeat-522	111	25	are	be	VERB
ijoeat-522	111	26	21.43	21.43	NUM
ijoeat-522	111	27	percent	percent	NOUN
ijoeat-522	111	28	learners	learner	NOUN
ijoeat-522	111	29	who	who	PRON
ijoeat-522	111	30	strongly	strongly	ADV
ijoeat-522	111	31	agree	agree	VERB
ijoeat-522	111	32	with	with	ADP
ijoeat-522	111	33	this	this	DET
ijoeat-522	111	34	statement	statement	NOUN
ijoeat-522	111	35	.	.	PUNCT
ijoeat-522	112	1	on	on	ADP
ijoeat-522	112	2	the	the	DET
ijoeat-522	112	3	other	other	ADJ
ijoeat-522	112	4	hand	hand	NOUN
ijoeat-522	112	5	,	,	PUNCT
ijoeat-522	112	6	14.3	14.3	NUM
ijoeat-522	112	7	percent	percent	NOUN
ijoeat-522	112	8	learners	learner	NOUN
ijoeat-522	112	9	disagree	disagree	VERB
ijoeat-522	112	10	with	with	ADP
ijoeat-522	112	11	the	the	DET
ijoeat-522	112	12	statement	statement	NOUN
ijoeat-522	112	13	and	and	CCONJ
ijoeat-522	112	14	there	there	PRON
ijoeat-522	112	15	were	be	VERB
ijoeat-522	112	16	8.2	8.2	NUM
ijoeat-522	112	17	percent	percent	NOUN
ijoeat-522	112	18	learners	learner	NOUN
ijoeat-522	112	19	who	who	PRON
ijoeat-522	112	20	strongly	strongly	ADV
ijoeat-522	112	21	disagree	disagree	VERB
ijoeat-522	112	22	with	with	ADP
ijoeat-522	112	23	the	the	DET
ijoeat-522	112	24	statement	statement	NOUN
ijoeat-522	112	25	.	.	PUNCT
ijoeat-522	113	1	11.2	11.2	NUM
ijoeat-522	113	2	percent	percent	NOUN
ijoeat-522	113	3	of	of	ADP
ijoeat-522	113	4	learners	learner	NOUN
ijoeat-522	113	5	neither	neither	CCONJ
ijoeat-522	113	6	agree	agree	VERB
ijoeat-522	113	7	nor	nor	CCONJ
ijoeat-522	113	8	disagree	disagree	VERB
ijoeat-522	113	9	with	with	ADP
ijoeat-522	113	10	the	the	DET
ijoeat-522	113	11	statement	statement	NOUN
ijoeat-522	113	12	.	.	PUNCT
ijoeat-522	114	1	apart	apart	ADV
ijoeat-522	114	2	from	from	ADP
ijoeat-522	114	3	this	this	PRON
ijoeat-522	114	4	,	,	PUNCT
ijoeat-522	114	5	26.5	26.5	NUM
ijoeat-522	114	6	percent	percent	NOUN
ijoeat-522	114	7	learners	learner	NOUN
ijoeat-522	114	8	agreed	agree	VERB
ijoeat-522	114	9	with	with	ADP
ijoeat-522	114	10	the	the	DET
ijoeat-522	114	11	statement	statement	NOUN
ijoeat-522	114	12	that	that	SCONJ
ijoeat-522	114	13	igram	igram	NOUN
ijoeat-522	114	14	portal	portal	NOUN
ijoeat-522	114	15	is	be	AUX
ijoeat-522	114	16	an	an	DET
ijoeat-522	114	17	effective	effective	ADJ
ijoeat-522	114	18	platform	platform	NOUN
ijoeat-522	114	19	for	for	ADP
ijoeat-522	114	20	addressing	address	VERB
ijoeat-522	114	21	all	all	DET
ijoeat-522	114	22	types	type	NOUN
ijoeat-522	114	23	of	of	ADP
ijoeat-522	114	24	query	query	NOUN
ijoeat-522	114	25	/	/	SYM
ijoeat-522	114	26	grievances	grievance	NOUN
ijoeat-522	114	27	and	and	CCONJ
ijoeat-522	114	28	36.7	36.7	NUM
ijoeat-522	114	29	percent	percent	NOUN
ijoeat-522	114	30	learners	learner	NOUN
ijoeat-522	114	31	strongly	strongly	ADV
ijoeat-522	114	32	agreed	agree	VERB
ijoeat-522	114	33	with	with	ADP
ijoeat-522	114	34	the	the	DET
ijoeat-522	114	35	statement	statement	NOUN
ijoeat-522	114	36	.	.	PUNCT
ijoeat-522	115	1	12.2	12.2	NUM
ijoeat-522	115	2	percent	percent	NOUN
ijoeat-522	115	3	disagree	disagree	VERB
ijoeat-522	115	4	and	and	CCONJ
ijoeat-522	115	5	5.1	5.1	NUM
ijoeat-522	115	6	percent	percent	NOUN
ijoeat-522	115	7	strongly	strongly	ADV
ijoeat-522	115	8	disagree	disagree	VERB
ijoeat-522	115	9	with	with	ADP
ijoeat-522	115	10	the	the	DET
ijoeat-522	115	11	statement	statement	NOUN
ijoeat-522	115	12	.	.	PUNCT
ijoeat-522	116	1	19.4	19.4	NUM
ijoeat-522	116	2	percent	percent	NOUN
ijoeat-522	116	3	remained	remain	VERB
ijoeat-522	116	4	neutral	neutral	ADJ
ijoeat-522	116	5	i.e.	i.e.	ADV
ijoeat-522	116	6	neither	neither	CCONJ
ijoeat-522	116	7	agree	agree	VERB
ijoeat-522	116	8	nor	nor	CCONJ
ijoeat-522	116	9	disagree	disagree	VERB
ijoeat-522	116	10	.	.	PUNCT
ijoeat-522	117	1	in	in	ADP
ijoeat-522	117	2	response	response	NOUN
ijoeat-522	117	3	to	to	ADP
ijoeat-522	117	4	the	the	DET
ijoeat-522	117	5	statement	statement	NOUN
ijoeat-522	117	6	that	that	SCONJ
ijoeat-522	117	7	using	use	VERB
ijoeat-522	117	8	igram	igram	NOUN
ijoeat-522	117	9	portal	portal	ADJ
ijoeat-522	117	10	increases	increase	VERB
ijoeat-522	117	11	their	their	PRON
ijoeat-522	117	12	chance	chance	NOUN
ijoeat-522	117	13	of	of	ADP
ijoeat-522	117	14	completing	complete	VERB
ijoeat-522	117	15	the	the	DET
ijoeat-522	117	16	ignou	ignou	PROPN
ijoeat-522	117	17	programme	programme	NOUN
ijoeat-522	117	18	in	in	ADP
ijoeat-522	117	19	time	time	NOUN
ijoeat-522	117	20	,	,	PUNCT
ijoeat-522	117	21	20.4	20.4	NUM
ijoeat-522	117	22	percent	percent	NOUN
ijoeat-522	117	23	learners	learner	NOUN
ijoeat-522	117	24	gave	give	VERB
ijoeat-522	117	25	their	their	PRON
ijoeat-522	117	26	opinion	opinion	NOUN
ijoeat-522	117	27	as	as	SCONJ
ijoeat-522	117	28	strongly	strongly	ADV
ijoeat-522	117	29	agree	agree	VERB
ijoeat-522	117	30	and	and	CCONJ
ijoeat-522	117	31	36.7	36.7	NUM
ijoeat-522	117	32	percent	percent	NOUN
ijoeat-522	117	33	agree	agree	VERB
ijoeat-522	117	34	.	.	PUNCT
ijoeat-522	118	1	on	on	ADP
ijoeat-522	118	2	the	the	DET
ijoeat-522	118	3	other	other	ADJ
ijoeat-522	118	4	hand	hand	NOUN
ijoeat-522	118	5	,	,	PUNCT
ijoeat-522	118	6	17.3	17.3	NUM
ijoeat-522	118	7	percent	percent	NOUN
ijoeat-522	118	8	learners	learner	NOUN
ijoeat-522	118	9	who	who	PRON
ijoeat-522	118	10	participated	participate	VERB
ijoeat-522	118	11	in	in	ADP
ijoeat-522	118	12	the	the	DET
ijoeat-522	118	13	survey	survey	NOUN
ijoeat-522	118	14	disagree	disagree	VERB
ijoeat-522	118	15	and	and	CCONJ
ijoeat-522	118	16	7.1	7.1	NUM
ijoeat-522	118	17	percent	percent	NOUN
ijoeat-522	118	18	strongly	strongly	ADV
ijoeat-522	118	19	disagree	disagree	VERB
ijoeat-522	118	20	with	with	ADP
ijoeat-522	118	21	the	the	DET
ijoeat-522	118	22	statement	statement	NOUN
ijoeat-522	118	23	.	.	PUNCT
ijoeat-522	119	1	18.4	18.4	NUM
ijoeat-522	119	2	percent	percent	NOUN
ijoeat-522	119	3	of	of	ADP
ijoeat-522	119	4	learners	learner	NOUN
ijoeat-522	119	5	gave	give	VERB
ijoeat-522	119	6	their	their	PRON
ijoeat-522	119	7	opinion	opinion	NOUN
ijoeat-522	119	8	as	as	SCONJ
ijoeat-522	119	9	neither	neither	CCONJ
ijoeat-522	119	10	agree	agree	VERB
ijoeat-522	119	11	nor	nor	CCONJ
ijoeat-522	119	12	disagree	disagree	VERB
ijoeat-522	119	13	.	.	PUNCT
ijoeat-522	120	1	17.3	17.3	NUM
ijoeat-522	120	2	percent	percent	NOUN
ijoeat-522	120	3	learners	learner	NOUN
ijoeat-522	120	4	strongly	strongly	ADV
ijoeat-522	120	5	agree	agree	VERB
ijoeat-522	120	6	with	with	ADP
ijoeat-522	120	7	the	the	DET
ijoeat-522	120	8	statement	statement	NOUN
ijoeat-522	120	9	that	that	SCONJ
ijoeat-522	120	10	using	use	VERB
ijoeat-522	120	11	igram	igram	ADJ
ijoeat-522	120	12	portal	portal	NOUN
ijoeat-522	120	13	they	they	PRON
ijoeat-522	120	14	can	can	AUX
ijoeat-522	120	15	get	get	VERB
ijoeat-522	120	16	responses	response	NOUN
ijoeat-522	120	17	to	to	ADP
ijoeat-522	120	18	their	their	PRON
ijoeat-522	120	19	query	query	NOUN
ijoeat-522	120	20	/	/	SYM
ijoeat-522	120	21	grievance	grievance	NOUN
ijoeat-522	120	22	in	in	ADP
ijoeat-522	120	23	reasonable	reasonable	ADJ
ijoeat-522	120	24	time	time	NOUN
ijoeat-522	120	25	.	.	PUNCT
ijoeat-522	121	1	37.8	37.8	NUM
ijoeat-522	121	2	percent	percent	NOUN
ijoeat-522	121	3	of	of	ADP
ijoeat-522	121	4	learners	learner	NOUN
ijoeat-522	121	5	agree	agree	VERB
ijoeat-522	121	6	with	with	ADP
ijoeat-522	121	7	this	this	DET
ijoeat-522	121	8	statement	statement	NOUN
ijoeat-522	121	9	.	.	PUNCT
ijoeat-522	122	1	percentage	percentage	NOUN
ijoeat-522	122	2	of	of	ADP
ijoeat-522	122	3	learners	learner	NOUN
ijoeat-522	122	4	who	who	PRON
ijoeat-522	122	5	strongly	strongly	ADV
ijoeat-522	122	6	disagree	disagree	VERB
ijoeat-522	122	7	is	be	AUX
ijoeat-522	122	8	12.2	12.2	NUM
ijoeat-522	122	9	percent	percent	NOUN
ijoeat-522	122	10	and	and	CCONJ
ijoeat-522	122	11	equally	equally	ADV
ijoeat-522	122	12	12.2	12.2	NUM
ijoeat-522	122	13	percent	percent	NOUN
ijoeat-522	122	14	of	of	ADP
ijoeat-522	122	15	learners	learner	NOUN
ijoeat-522	122	16	disagree	disagree	VERB
ijoeat-522	122	17	with	with	ADP
ijoeat-522	122	18	this	this	DET
ijoeat-522	122	19	statement	statement	NOUN
ijoeat-522	122	20	.	.	PUNCT
ijoeat-522	123	1	thus	thus	ADV
ijoeat-522	123	2	,	,	PUNCT
ijoeat-522	123	3	about	about	ADV
ijoeat-522	123	4	54	54	NUM
ijoeat-522	123	5	percent	percent	NOUN
ijoeat-522	123	6	of	of	ADP
ijoeat-522	123	7	learners	learner	NOUN
ijoeat-522	123	8	were	be	AUX
ijoeat-522	123	9	satisfied	satisfied	ADJ
ijoeat-522	123	10	with	with	ADP
ijoeat-522	123	11	the	the	DET
ijoeat-522	123	12	response	response	NOUN
ijoeat-522	123	13	time	time	NOUN
ijoeat-522	123	14	within	within	ADP
ijoeat-522	123	15	which	which	PRON
ijoeat-522	123	16	they	they	PRON
ijoeat-522	123	17	received	receive	VERB
ijoeat-522	123	18	solutions	solution	NOUN
ijoeat-522	123	19	to	to	ADP
ijoeat-522	123	20	their	their	PRON
ijoeat-522	123	21	grievances	grievance	NOUN
ijoeat-522	123	22	.	.	PUNCT
ijoeat-522	124	1	in	in	ADP
ijoeat-522	124	2	response	response	NOUN
ijoeat-522	124	3	to	to	ADP
ijoeat-522	124	4	the	the	DET
ijoeat-522	124	5	statement	statement	NOUN
ijoeat-522	124	6	that	that	SCONJ
ijoeat-522	124	7	information	information	NOUN
ijoeat-522	124	8	received	receive	VERB
ijoeat-522	124	9	through	through	ADP
ijoeat-522	124	10	igram	igram	NOUN
ijoeat-522	124	11	was	be	AUX
ijoeat-522	124	12	very	very	ADV
ijoeat-522	124	13	useful	useful	ADJ
ijoeat-522	124	14	,	,	PUNCT
ijoeat-522	124	15	21.4	21.4	NUM
ijoeat-522	124	16	percent	percent	NOUN
ijoeat-522	124	17	and	and	CCONJ
ijoeat-522	124	18	37.8	37.8	NUM
ijoeat-522	124	19	percent	percent	NOUN
ijoeat-522	124	20	of	of	ADP
ijoeat-522	124	21	learners	learner	NOUN
ijoeat-522	124	22	strongly	strongly	ADV
ijoeat-522	124	23	agree	agree	VERB
ijoeat-522	124	24	and	and	CCONJ
ijoeat-522	124	25	agree	agree	VERB
ijoeat-522	124	26	respectively	respectively	ADV
ijoeat-522	124	27	.	.	PUNCT
ijoeat-522	125	1	11.2	11.2	NUM
ijoeat-522	125	2	percent	percent	NOUN
ijoeat-522	125	3	and	and	CCONJ
ijoeat-522	125	4	18.4	18.4	NUM
ijoeat-522	125	5	percent	percent	NOUN
ijoeat-522	125	6	learners	learner	NOUN
ijoeat-522	125	7	strongly	strongly	ADV
ijoeat-522	125	8	disagree	disagree	VERB
ijoeat-522	125	9	and	and	CCONJ
ijoeat-522	125	10	disagree	disagree	VERB
ijoeat-522	125	11	respectively	respectively	ADV
ijoeat-522	125	12	with	with	ADP
ijoeat-522	125	13	the	the	DET
ijoeat-522	125	14	statement	statement	NOUN
ijoeat-522	125	15	.	.	PUNCT
ijoeat-522	126	1	11.2	11.2	NUM
ijoeat-522	126	2	percent	percent	NOUN
ijoeat-522	126	3	responded	respond	VERB
ijoeat-522	126	4	as	as	ADP
ijoeat-522	126	5	neither	neither	CCONJ
ijoeat-522	126	6	agree	agree	VERB
ijoeat-522	126	7	nor	nor	CCONJ
ijoeat-522	126	8	disagree	disagree	VERB
ijoeat-522	126	9	.	.	PUNCT
ijoeat-522	127	1	thus	thus	ADV
ijoeat-522	127	2	,	,	PUNCT
ijoeat-522	127	3	about	about	ADV
ijoeat-522	127	4	59	59	NUM
ijoeat-522	127	5	percent	percent	NOUN
ijoeat-522	127	6	of	of	ADP
ijoeat-522	127	7	the	the	DET
ijoeat-522	127	8	learners	learner	NOUN
ijoeat-522	127	9	found	find	VERB
ijoeat-522	127	10	that	that	SCONJ
ijoeat-522	127	11	information	information	NOUN
ijoeat-522	127	12	received	receive	VERB
ijoeat-522	127	13	at	at	ADP
ijoeat-522	127	14	igram	igram	NOUN
ijoeat-522	127	15	portal	portal	NOUN
ijoeat-522	127	16	was	be	AUX
ijoeat-522	127	17	useful	useful	ADJ
ijoeat-522	127	18	for	for	ADP
ijoeat-522	127	19	them	they	PRON
ijoeat-522	127	20	and	and	CCONJ
ijoeat-522	127	21	about	about	ADV
ijoeat-522	127	22	29	29	NUM
ijoeat-522	127	23	percent	percent	NOUN
ijoeat-522	127	24	of	of	ADP
ijoeat-522	127	25	the	the	DET
ijoeat-522	127	26	learners	learner	NOUN
ijoeat-522	127	27	who	who	PRON
ijoeat-522	127	28	took	take	VERB
ijoeat-522	127	29	part	part	NOUN
ijoeat-522	127	30	in	in	ADP
ijoeat-522	127	31	the	the	DET
ijoeat-522	127	32	survey	survey	NOUN
ijoeat-522	127	33	found	find	VERB
ijoeat-522	127	34	the	the	DET
ijoeat-522	127	35	information	information	NOUN
ijoeat-522	127	36	at	at	ADP
ijoeat-522	127	37	igram	igram	NOUN
ijoeat-522	127	38	not	not	PART
ijoeat-522	127	39	very	very	ADV
ijoeat-522	127	40	useful	useful	ADJ
ijoeat-522	127	41	.	.	PUNCT
ijoeat-522	128	1	summarily	summarily	ADV
ijoeat-522	128	2	,	,	PUNCT
ijoeat-522	128	3	during	during	ADP
ijoeat-522	128	4	the	the	DET
ijoeat-522	128	5	analysis	analysis	NOUN
ijoeat-522	128	6	of	of	ADP
ijoeat-522	128	7	data	datum	NOUN
ijoeat-522	128	8	it	it	PRON
ijoeat-522	128	9	has	have	AUX
ijoeat-522	128	10	been	be	AUX
ijoeat-522	128	11	found	find	VERB
ijoeat-522	128	12	that	that	SCONJ
ijoeat-522	128	13	in	in	ADP
ijoeat-522	128	14	response	response	NOUN
ijoeat-522	128	15	to	to	ADP
ijoeat-522	128	16	the	the	DET
ijoeat-522	128	17	11	11	NUM
ijoeat-522	128	18	different	different	ADJ
ijoeat-522	128	19	statements	statement	NOUN
ijoeat-522	128	20	regarding	regard	VERB
ijoeat-522	128	21	effectiveness	effectiveness	NOUN
ijoeat-522	128	22	of	of	ADP
ijoeat-522	128	23	igram	igram	NOUN
ijoeat-522	128	24	in	in	ADP
ijoeat-522	128	25	resolving	resolve	VERB
ijoeat-522	128	26	learners	learner	NOUN
ijoeat-522	128	27	'	'	PART
ijoeat-522	128	28	grievances	grievance	NOUN
ijoeat-522	128	29	total	total	VERB
ijoeat-522	128	30	67.4	67.4	NUM
ijoeat-522	128	31	percent	percent	NOUN
ijoeat-522	128	32	learners	learner	NOUN
ijoeat-522	128	33	agree	agree	VERB
ijoeat-522	128	34	with	with	ADP
ijoeat-522	128	35	the	the	DET
ijoeat-522	128	36	effectiveness	effectiveness	NOUN
ijoeat-522	128	37	of	of	ADP
ijoeat-522	128	38	igram	igram	NOUN
ijoeat-522	128	39	and	and	CCONJ
ijoeat-522	128	40	only	only	ADV
ijoeat-522	128	41	19.2	19.2	NUM
ijoeat-522	128	42	percent	percent	NOUN
ijoeat-522	128	43	learners	learner	NOUN
ijoeat-522	128	44	disagree	disagree	VERB
ijoeat-522	128	45	.	.	PUNCT
ijoeat-522	129	1	indian	indian	ADJ
ijoeat-522	129	2	journal	journal	PROPN
ijoeat-522	129	3	of	of	ADP
ijoeat-522	129	4	educational	educational	ADJ
ijoeat-522	129	5	technology	technology	NOUN
ijoeat-522	129	6	volume	volume	NOUN
ijoeat-522	129	7	3	3	NUM
ijoeat-522	129	8	,	,	PUNCT
ijoeat-522	129	9	issue	issue	NOUN
ijoeat-522	129	10	2	2	NUM
ijoeat-522	129	11	,	,	PUNCT
ijoeat-522	129	12	july	july	PROPN
ijoeat-522	129	13	2021	2021	NUM
ijoeat-522	129	14	103	103	NUM
ijoeat-522	129	15	table-4	table-4	NOUN
ijoeat-522	129	16	:	:	PUNCT
ijoeat-522	129	17	gender	gender	NOUN
ijoeat-522	129	18	-	-	PUNCT
ijoeat-522	129	19	wise	wise	ADJ
ijoeat-522	129	20	feedback	feedback	NOUN
ijoeat-522	129	21	of	of	ADP
ijoeat-522	129	22	the	the	DET
ijoeat-522	129	23	learners	learner	NOUN
ijoeat-522	129	24	on	on	ADP
ijoeat-522	129	25	various	various	ADJ
ijoeat-522	129	26	statements	statement	NOUN
ijoeat-522	129	27	regarding	regard	VERB
ijoeat-522	129	28	effectiveness	effectiveness	NOUN
ijoeat-522	129	29	of	of	ADP
ijoeat-522	129	30	igram	igram	ADJ
ijoeat-522	129	31	portal	portal	ADJ
ijoeat-522	129	32	gender	gender	NOUN
ijoeat-522	129	33	strongly	strongly	ADV
ijoeat-522	129	34	agree	agree	VERB
ijoeat-522	129	35	agree	agree	VERB
ijoeat-522	129	36	neither	neither	CCONJ
ijoeat-522	129	37	agree	agree	VERB
ijoeat-522	129	38	nor	nor	CCONJ
ijoeat-522	129	39	disagree	disagree	VERB
ijoeat-522	129	40	disagree	disagree	VERB
ijoeat-522	129	41	strongly	strongly	ADV
ijoeat-522	129	42	disagree	disagree	VERB
ijoeat-522	129	43	male	male	NOUN
ijoeat-522	129	44	22.3	22.3	NUM
ijoeat-522	129	45	41.9	41.9	NUM
ijoeat-522	129	46	14.5	14.5	NUM
ijoeat-522	129	47	12.4	12.4	NUM
ijoeat-522	129	48	8.9	8.9	NUM
ijoeat-522	129	49	female	female	NOUN
ijoeat-522	129	50	37.2	37.2	NUM
ijoeat-522	129	51	42.0	42.0	NUM
ijoeat-522	129	52	9.1	9.1	NUM
ijoeat-522	129	53	11.7	11.7	NUM
ijoeat-522	129	54	0.0	0.0	NUM
ijoeat-522	129	55	interpretation	interpretation	NOUN
ijoeat-522	129	56	of	of	ADP
ijoeat-522	129	57	table	table	NOUN
ijoeat-522	129	58	during	during	ADP
ijoeat-522	129	59	the	the	DET
ijoeat-522	129	60	analysis	analysis	NOUN
ijoeat-522	129	61	of	of	ADP
ijoeat-522	129	62	data	datum	NOUN
ijoeat-522	129	63	64.2	64.2	NUM
ijoeat-522	129	64	percent	percent	NOUN
ijoeat-522	129	65	male	male	NOUN
ijoeat-522	129	66	learners	learner	NOUN
ijoeat-522	129	67	found	find	VERB
ijoeat-522	129	68	to	to	PART
ijoeat-522	129	69	be	be	AUX
ijoeat-522	129	70	satisfied	satisfied	ADJ
ijoeat-522	129	71	with	with	ADP
ijoeat-522	129	72	the	the	DET
ijoeat-522	129	73	effectiveness	effectiveness	NOUN
ijoeat-522	129	74	of	of	ADP
ijoeat-522	129	75	igram	igram	NOUN
ijoeat-522	129	76	in	in	ADP
ijoeat-522	129	77	resolving	resolve	VERB
ijoeat-522	129	78	learners	learner	NOUN
ijoeat-522	129	79	’	'	PUNCT
ijoeat-522	129	80	grievances	grievance	NOUN
ijoeat-522	129	81	as	as	ADP
ijoeat-522	129	82	in	in	ADP
ijoeat-522	129	83	response	response	NOUN
ijoeat-522	129	84	to	to	ADP
ijoeat-522	129	85	11	11	NUM
ijoeat-522	129	86	different	different	ADJ
ijoeat-522	129	87	statements	statement	NOUN
ijoeat-522	129	88	of	of	ADP
ijoeat-522	129	89	the	the	DET
ijoeat-522	129	90	questionnaire	questionnaire	NOUN
ijoeat-522	129	91	they	they	PRON
ijoeat-522	129	92	gave	give	VERB
ijoeat-522	129	93	their	their	PRON
ijoeat-522	129	94	opinion	opinion	NOUN
ijoeat-522	129	95	as	as	ADP
ijoeat-522	129	96	either	either	CCONJ
ijoeat-522	129	97	strongly	strongly	ADV
ijoeat-522	129	98	agree	agree	VERB
ijoeat-522	129	99	or	or	CCONJ
ijoeat-522	129	100	agree	agree	VERB
ijoeat-522	129	101	and	and	CCONJ
ijoeat-522	129	102	21.3	21.3	NUM
ijoeat-522	129	103	percent	percent	NOUN
ijoeat-522	129	104	male	male	NOUN
ijoeat-522	129	105	learners	learner	NOUN
ijoeat-522	129	106	found	find	VERB
ijoeat-522	129	107	to	to	PART
ijoeat-522	129	108	be	be	AUX
ijoeat-522	129	109	dissatisfied	dissatisfied	ADJ
ijoeat-522	129	110	with	with	ADP
ijoeat-522	129	111	igram	igram	NOUN
ijoeat-522	129	112	effectiveness	effectiveness	NOUN
ijoeat-522	129	113	as	as	SCONJ
ijoeat-522	129	114	they	they	PRON
ijoeat-522	129	115	gave	give	VERB
ijoeat-522	129	116	their	their	PRON
ijoeat-522	129	117	opinion	opinion	NOUN
ijoeat-522	129	118	as	as	SCONJ
ijoeat-522	129	119	either	either	CCONJ
ijoeat-522	129	120	strongly	strongly	ADV
ijoeat-522	129	121	disagree	disagree	VERB
ijoeat-522	129	122	or	or	CCONJ
ijoeat-522	129	123	disagree	disagree	VERB
ijoeat-522	129	124	.	.	PUNCT
ijoeat-522	130	1	on	on	ADP
ijoeat-522	130	2	the	the	DET
ijoeat-522	130	3	other	other	ADJ
ijoeat-522	130	4	hand	hand	NOUN
ijoeat-522	130	5	,	,	PUNCT
ijoeat-522	130	6	comparatively	comparatively	ADV
ijoeat-522	130	7	higher	high	ADJ
ijoeat-522	130	8	percentage	percentage	NOUN
ijoeat-522	130	9	of	of	ADP
ijoeat-522	130	10	female	female	ADJ
ijoeat-522	130	11	learners	learner	NOUN
ijoeat-522	130	12	found	find	VERB
ijoeat-522	130	13	to	to	PART
ijoeat-522	130	14	be	be	AUX
ijoeat-522	130	15	satisfied	satisfied	ADJ
ijoeat-522	130	16	with	with	ADP
ijoeat-522	130	17	the	the	DET
ijoeat-522	130	18	effectiveness	effectiveness	NOUN
ijoeat-522	130	19	of	of	ADP
ijoeat-522	130	20	igram	igram	NOUN
ijoeat-522	130	21	in	in	ADP
ijoeat-522	130	22	resolving	resolve	VERB
ijoeat-522	130	23	learners	learner	NOUN
ijoeat-522	130	24	’	'	PUNCT
ijoeat-522	130	25	grievances	grievance	NOUN
ijoeat-522	130	26	as	as	SCONJ
ijoeat-522	130	27	79.2	79.2	NUM
ijoeat-522	130	28	percent	percent	NOUN
ijoeat-522	130	29	female	female	ADJ
ijoeat-522	130	30	learners	learner	NOUN
ijoeat-522	130	31	gave	give	VERB
ijoeat-522	130	32	their	their	PRON
ijoeat-522	130	33	opinion	opinion	NOUN
ijoeat-522	130	34	as	as	SCONJ
ijoeat-522	130	35	either	either	CCONJ
ijoeat-522	130	36	strongly	strongly	ADV
ijoeat-522	130	37	agree	agree	VERB
ijoeat-522	130	38	or	or	CCONJ
ijoeat-522	130	39	agree	agree	VERB
ijoeat-522	130	40	and	and	CCONJ
ijoeat-522	130	41	only	only	ADV
ijoeat-522	130	42	11.7	11.7	NUM
ijoeat-522	130	43	percent	percent	NOUN
ijoeat-522	130	44	female	female	ADJ
ijoeat-522	130	45	learners	learner	NOUN
ijoeat-522	130	46	found	find	VERB
ijoeat-522	130	47	to	to	PART
ijoeat-522	130	48	be	be	AUX
ijoeat-522	130	49	dissatisfied	dissatisfied	ADJ
ijoeat-522	130	50	with	with	ADP
ijoeat-522	130	51	igram	igram	NOUN
ijoeat-522	130	52	effectiveness	effectiveness	NOUN
ijoeat-522	130	53	as	as	SCONJ
ijoeat-522	130	54	they	they	PRON
ijoeat-522	130	55	gave	give	VERB
ijoeat-522	130	56	their	their	PRON
ijoeat-522	130	57	opinion	opinion	NOUN
ijoeat-522	130	58	as	as	ADP
ijoeat-522	130	59	disagree	disagree	NOUN
ijoeat-522	130	60	.	.	PUNCT
ijoeat-522	131	1	none	none	NOUN
ijoeat-522	131	2	of	of	ADP
ijoeat-522	131	3	the	the	DET
ijoeat-522	131	4	female	female	ADJ
ijoeat-522	131	5	learners	learner	NOUN
ijoeat-522	131	6	gave	give	VERB
ijoeat-522	131	7	her	her	PRON
ijoeat-522	131	8	opinion	opinion	NOUN
ijoeat-522	131	9	as	as	SCONJ
ijoeat-522	131	10	strongly	strongly	ADV
ijoeat-522	131	11	disagree	disagree	VERB
ijoeat-522	131	12	regarding	regard	VERB
ijoeat-522	131	13	effectiveness	effectiveness	NOUN
ijoeat-522	131	14	of	of	ADP
ijoeat-522	131	15	igram	igram	NOUN
ijoeat-522	131	16	in	in	ADP
ijoeat-522	131	17	resolving	resolve	VERB
ijoeat-522	131	18	learners	learner	NOUN
ijoeat-522	131	19	'	'	PART
ijoeat-522	131	20	grievances	grievance	NOUN
ijoeat-522	131	21	.	.	PUNCT
ijoeat-522	132	1	conclusion	conclusion	NOUN
ijoeat-522	132	2	keeping	keep	VERB
ijoeat-522	132	3	in	in	ADP
ijoeat-522	132	4	view	view	NOUN
ijoeat-522	132	5	the	the	DET
ijoeat-522	132	6	immense	immense	ADJ
ijoeat-522	132	7	potential	potential	NOUN
ijoeat-522	132	8	of	of	ADP
ijoeat-522	132	9	ignou	ignou	PROPN
ijoeat-522	132	10	online	online	PROPN
ijoeat-522	132	11	grievance	grievance	PROPN
ijoeat-522	132	12	redressal	redressal	NOUN
ijoeat-522	132	13	and	and	CCONJ
ijoeat-522	132	14	management	management	NOUN
ijoeat-522	132	15	in	in	ADP
ijoeat-522	132	16	speedy	speedy	ADJ
ijoeat-522	132	17	and	and	CCONJ
ijoeat-522	132	18	effective	effective	ADJ
ijoeat-522	132	19	handling	handling	NOUN
ijoeat-522	132	20	of	of	ADP
ijoeat-522	132	21	learners	learner	NOUN
ijoeat-522	132	22	’	'	PUNCT
ijoeat-522	132	23	grievances	grievance	NOUN
ijoeat-522	132	24	,	,	PUNCT
ijoeat-522	132	25	regional	regional	ADJ
ijoeat-522	132	26	centres	centre	NOUN
ijoeat-522	132	27	and	and	CCONJ
ijoeat-522	132	28	study	study	NOUN
ijoeat-522	132	29	centres	centre	NOUN
ijoeat-522	132	30	should	should	AUX
ijoeat-522	132	31	make	make	VERB
ijoeat-522	132	32	more	more	ADJ
ijoeat-522	132	33	efforts	effort	NOUN
ijoeat-522	132	34	to	to	PART
ijoeat-522	132	35	popularize	popularize	VERB
ijoeat-522	132	36	it	it	PRON
ijoeat-522	132	37	among	among	ADP
ijoeat-522	132	38	the	the	DET
ijoeat-522	132	39	learners	learner	NOUN
ijoeat-522	132	40	.	.	PUNCT
ijoeat-522	133	1	nowadays	nowadays	ADV
ijoeat-522	133	2	more	more	ADV
ijoeat-522	133	3	and	and	CCONJ
ijoeat-522	133	4	more	more	ADJ
ijoeat-522	133	5	people	people	NOUN
ijoeat-522	133	6	are	be	AUX
ijoeat-522	133	7	accessing	access	VERB
ijoeat-522	133	8	the	the	DET
ijoeat-522	133	9	internet	internet	NOUN
ijoeat-522	133	10	on	on	ADP
ijoeat-522	133	11	smartphone/	smartphone/	NUM
ijoeat-522	133	12	mobile	mobile	NOUN
ijoeat-522	133	13	which	which	PRON
ijoeat-522	133	14	is	be	AUX
ijoeat-522	133	15	also	also	ADV
ijoeat-522	133	16	evident	evident	ADJ
ijoeat-522	133	17	from	from	ADP
ijoeat-522	133	18	the	the	DET
ijoeat-522	133	19	feedback	feedback	NOUN
ijoeat-522	133	20	received	receive	VERB
ijoeat-522	133	21	from	from	ADP
ijoeat-522	133	22	learners	learner	NOUN
ijoeat-522	133	23	during	during	ADP
ijoeat-522	133	24	the	the	DET
ijoeat-522	133	25	present	present	ADJ
ijoeat-522	133	26	survey	survey	NOUN
ijoeat-522	133	27	(	(	PUNCT
ijoeat-522	133	28	91.8	91.8	NUM
ijoeat-522	133	29	percent	percent	NOUN
ijoeat-522	133	30	igram	igram	NOUN
ijoeat-522	133	31	users	user	NOUN
ijoeat-522	133	32	access	access	VERB
ijoeat-522	133	33	internet	internet	NOUN
ijoeat-522	133	34	on	on	ADP
ijoeat-522	133	35	mobile	mobile	NOUN
ijoeat-522	133	36	)	)	PUNCT
ijoeat-522	133	37	,	,	PUNCT
ijoeat-522	133	38	ignou	ignou	PROPN
ijoeat-522	133	39	should	should	AUX
ijoeat-522	133	40	develop	develop	VERB
ijoeat-522	133	41	a	a	DET
ijoeat-522	133	42	dedicated	dedicated	ADJ
ijoeat-522	133	43	mobile	mobile	ADJ
ijoeat-522	133	44	app	app	NOUN
ijoeat-522	133	45	of	of	ADP
ijoeat-522	133	46	igram	igram	NOUN
ijoeat-522	133	47	which	which	PRON
ijoeat-522	133	48	will	will	AUX
ijoeat-522	133	49	increase	increase	VERB
ijoeat-522	133	50	its	its	PRON
ijoeat-522	133	51	accessibility	accessibility	NOUN
ijoeat-522	133	52	.	.	PUNCT
ijoeat-522	134	1	during	during	ADP
ijoeat-522	134	2	the	the	DET
ijoeat-522	134	3	present	present	ADJ
ijoeat-522	134	4	study	study	NOUN
ijoeat-522	134	5	it	it	PRON
ijoeat-522	134	6	has	have	AUX
ijoeat-522	134	7	been	be	AUX
ijoeat-522	134	8	found	find	VERB
ijoeat-522	134	9	that	that	SCONJ
ijoeat-522	134	10	more	more	ADJ
ijoeat-522	134	11	than	than	ADP
ijoeat-522	134	12	half	half	NOUN
ijoeat-522	134	13	of	of	ADP
ijoeat-522	134	14	the	the	DET
ijoeat-522	134	15	igram	igram	NOUN
ijoeat-522	134	16	grievances	grievance	NOUN
ijoeat-522	134	17	(	(	PUNCT
ijoeat-522	134	18	56.1	56.1	NUM
ijoeat-522	134	19	percent	percent	NOUN
ijoeat-522	134	20	)	)	PUNCT
ijoeat-522	134	21	comprise	comprise	VERB
ijoeat-522	134	22	grievances	grievance	NOUN
ijoeat-522	134	23	related	relate	VERB
ijoeat-522	134	24	to	to	ADP
ijoeat-522	134	25	non	non	ADJ
ijoeat-522	134	26	-	-	NOUN
ijoeat-522	134	27	receipt	receipt	NOUN
ijoeat-522	134	28	of	of	ADP
ijoeat-522	134	29	study	study	NOUN
ijoeat-522	134	30	material	material	NOUN
ijoeat-522	134	31	.	.	PUNCT
ijoeat-522	135	1	if	if	SCONJ
ijoeat-522	135	2	timely	timely	ADJ
ijoeat-522	135	3	delivery	delivery	NOUN
ijoeat-522	135	4	of	of	ADP
ijoeat-522	135	5	study	study	NOUN
ijoeat-522	135	6	material	material	NOUN
ijoeat-522	135	7	is	be	AUX
ijoeat-522	135	8	ensured	ensure	VERB
ijoeat-522	135	9	then	then	ADV
ijoeat-522	135	10	it	it	PRON
ijoeat-522	135	11	will	will	AUX
ijoeat-522	135	12	significantly	significantly	ADV
ijoeat-522	135	13	reduce	reduce	VERB
ijoeat-522	135	14	the	the	DET
ijoeat-522	135	15	number	number	NOUN
ijoeat-522	135	16	of	of	ADP
ijoeat-522	135	17	grievances	grievance	NOUN
ijoeat-522	135	18	on	on	ADP
ijoeat-522	135	19	igram	igram	NOUN
ijoeat-522	135	20	and	and	CCONJ
ijoeat-522	135	21	as	as	SCONJ
ijoeat-522	135	22	result	result	NOUN
ijoeat-522	135	23	officials	official	NOUN
ijoeat-522	135	24	can	can	AUX
ijoeat-522	135	25	devote	devote	VERB
ijoeat-522	135	26	their	their	PRON
ijoeat-522	135	27	saved	save	VERB
ijoeat-522	135	28	time	time	NOUN
ijoeat-522	135	29	in	in	ADP
ijoeat-522	135	30	addressing	address	VERB
ijoeat-522	135	31	other	other	ADJ
ijoeat-522	135	32	grievances	grievance	NOUN
ijoeat-522	135	33	of	of	ADP
ijoeat-522	135	34	important	important	ADJ
ijoeat-522	135	35	nature	nature	NOUN
ijoeat-522	135	36	.	.	PUNCT
ijoeat-522	136	1	this	this	DET
ijoeat-522	136	2	study	study	NOUN
ijoeat-522	136	3	is	be	AUX
ijoeat-522	136	4	based	base	VERB
ijoeat-522	136	5	on	on	ADP
ijoeat-522	136	6	a	a	DET
ijoeat-522	136	7	survey	survey	NOUN
ijoeat-522	136	8	of	of	ADP
ijoeat-522	136	9	igram	igram	NOUN
ijoeat-522	136	10	users	user	NOUN
ijoeat-522	136	11	of	of	ADP
ijoeat-522	136	12	only	only	ADV
ijoeat-522	136	13	one	one	NUM
ijoeat-522	136	14	regional	regional	ADJ
ijoeat-522	136	15	centre	centre	NOUN
ijoeat-522	136	16	.	.	PUNCT
ijoeat-522	137	1	it	it	PRON
ijoeat-522	137	2	is	be	AUX
ijoeat-522	137	3	hereby	hereby	ADV
ijoeat-522	137	4	recommended	recommend	VERB
ijoeat-522	137	5	that	that	SCONJ
ijoeat-522	137	6	similar	similar	ADJ
ijoeat-522	137	7	study	study	NOUN
ijoeat-522	137	8	be	be	AUX
ijoeat-522	137	9	conducted	conduct	VERB
ijoeat-522	137	10	from	from	ADP
ijoeat-522	137	11	all	all	DET
ijoeat-522	137	12	the	the	DET
ijoeat-522	137	13	regional	regional	ADJ
ijoeat-522	137	14	centres	centre	NOUN
ijoeat-522	137	15	of	of	ADP
ijoeat-522	137	16	ignou	ignou	PROPN
ijoeat-522	137	17	with	with	ADP
ijoeat-522	137	18	a	a	DET
ijoeat-522	137	19	large	large	ADJ
ijoeat-522	137	20	sample	sample	NOUN
ijoeat-522	137	21	so	so	SCONJ
ijoeat-522	137	22	that	that	SCONJ
ijoeat-522	137	23	results	result	NOUN
ijoeat-522	137	24	and	and	CCONJ
ijoeat-522	137	25	viewpoints	viewpoint	NOUN
ijoeat-522	137	26	from	from	ADP
ijoeat-522	137	27	larger	large	ADJ
ijoeat-522	137	28	databases	database	NOUN
ijoeat-522	137	29	could	could	AUX
ijoeat-522	137	30	be	be	AUX
ijoeat-522	137	31	utilized	utilize	VERB
ijoeat-522	137	32	for	for	ADP
ijoeat-522	137	33	further	further	ADJ
ijoeat-522	137	34	improvement	improvement	NOUN
ijoeat-522	137	35	of	of	ADP
ijoeat-522	137	36	igram	igram	NOUN
ijoeat-522	137	37	portal	portal	NOUN
ijoeat-522	137	38	.	.	PUNCT
ijoeat-522	138	1	indian	indian	PROPN
ijoeat-522	138	2	journal	journal	PROPN
ijoeat-522	138	3	of	of	ADP
ijoeat-522	138	4	educational	educational	ADJ
ijoeat-522	138	5	technology	technology	NOUN
ijoeat-522	138	6	volume	volume	NOUN
ijoeat-522	138	7	3	3	NUM
ijoeat-522	138	8	,	,	PUNCT
ijoeat-522	138	9	issue	issue	NOUN
ijoeat-522	138	10	2	2	NUM
ijoeat-522	138	11	,	,	PUNCT
ijoeat-522	138	12	july	july	PROPN
ijoeat-522	138	13	2021	2021	NUM
ijoeat-522	138	14	104	104	NUM
ijoeat-522	138	15	implications	implication	NOUN
ijoeat-522	138	16	of	of	ADP
ijoeat-522	138	17	the	the	DET
ijoeat-522	138	18	study	study	NOUN
ijoeat-522	138	19	the	the	DET
ijoeat-522	138	20	implication	implication	NOUN
ijoeat-522	138	21	of	of	ADP
ijoeat-522	138	22	the	the	DET
ijoeat-522	138	23	research	research	NOUN
ijoeat-522	138	24	findings	finding	NOUN
ijoeat-522	138	25	were	be	AUX
ijoeat-522	138	26	given	give	VERB
ijoeat-522	138	27	below	below	ADP
ijoeat-522	138	28	:	:	PUNCT
ijoeat-522	138	29	1	1	X
ijoeat-522	138	30	.	.	PUNCT
ijoeat-522	139	1	the	the	DET
ijoeat-522	139	2	comparative	comparative	ADJ
ijoeat-522	139	3	studies	study	NOUN
ijoeat-522	139	4	of	of	ADP
ijoeat-522	139	5	student	student	NOUN
ijoeat-522	139	6	satisfaction	satisfaction	NOUN
ijoeat-522	139	7	in	in	ADP
ijoeat-522	139	8	relation	relation	NOUN
ijoeat-522	139	9	to	to	ADP
ijoeat-522	139	10	various	various	ADJ
ijoeat-522	139	11	demographic	demographic	ADJ
ijoeat-522	139	12	variables	variable	NOUN
ijoeat-522	139	13	provide	provide	VERB
ijoeat-522	139	14	important	important	ADJ
ijoeat-522	139	15	i	i	PRON
ijoeat-522	139	16	nsight	nsight	NOUN
ijoeat-522	139	17	on	on	ADP
ijoeat-522	139	18	its	its	PRON
ijoeat-522	139	19	effect	effect	NOUN
ijoeat-522	139	20	on	on	ADP
ijoeat-522	139	21	student	student	NOUN
ijoeat-522	139	22	satisfaction	satisfaction	NOUN
ijoeat-522	139	23	regarding	regard	VERB
ijoeat-522	139	24	igram	igram	NOUN
ijoeat-522	139	25	.	.	PUNCT
ijoeat-522	140	1	2	2	X
ijoeat-522	140	2	.	.	X
ijoeat-522	140	3	the	the	DET
ijoeat-522	140	4	finding	finding	NOUN
ijoeat-522	140	5	of	of	ADP
ijoeat-522	140	6	the	the	DET
ijoeat-522	140	7	study	study	NOUN
ijoeat-522	140	8	also	also	ADV
ijoeat-522	140	9	throws	throw	VERB
ijoeat-522	140	10	light	light	NOUN
ijoeat-522	140	11	on	on	ADP
ijoeat-522	140	12	correlation	correlation	NOUN
ijoeat-522	140	13	between	between	ADP
ijoeat-522	140	14	effective	effective	ADJ
ijoeat-522	140	15	use	use	NOUN
ijoeat-522	140	16	of	of	ADP
ijoeat-522	140	17	igram	igram	NOUN
ijoeat-522	140	18	portal	portal	NOUN
ijoeat-522	140	19	with	with	ADP
ijoeat-522	140	20	respect	respect	NOUN
ijoeat-522	140	21	to	to	ADP
ijoeat-522	140	22	ict	ict	PROPN
ijoeat-522	140	23	infrastructure/	infrastructure/	NUM
ijoeat-522	140	24	environment	environment	NOUN
ijoeat-522	140	25	available	available	ADJ
ijoeat-522	140	26	with	with	ADP
ijoeat-522	140	27	the	the	DET
ijoeat-522	140	28	students	student	NOUN
ijoeat-522	140	29	.	.	PUNCT
ijoeat-522	141	1	3	3	X
ijoeat-522	141	2	.	.	X
ijoeat-522	141	3	findings	finding	NOUN
ijoeat-522	141	4	of	of	ADP
ijoeat-522	141	5	the	the	DET
ijoeat-522	141	6	present	present	ADJ
ijoeat-522	141	7	study	study	NOUN
ijoeat-522	141	8	will	will	AUX
ijoeat-522	141	9	serve	serve	VERB
ijoeat-522	141	10	as	as	ADP
ijoeat-522	141	11	a	a	DET
ijoeat-522	141	12	base	base	NOUN
ijoeat-522	141	13	for	for	ADP
ijoeat-522	141	14	the	the	DET
ijoeat-522	141	15	research	research	NOUN
ijoeat-522	141	16	scholars	scholar	NOUN
ijoeat-522	141	17	doing	do	VERB
ijoeat-522	141	18	research	research	NOUN
ijoeat-522	141	19	in	in	ADP
ijoeat-522	141	20	the	the	DET
ijoeat-522	141	21	field	field	NOUN
ijoeat-522	141	22	of	of	ADP
ijoeat-522	141	23	other	other	ADJ
ijoeat-522	141	24	institutes	institute	NOUN
ijoeat-522	141	25	of	of	ADP
ijoeat-522	141	26	higher	high	ADJ
ijoeat-522	141	27	learning	learning	NOUN
ijoeat-522	141	28	institutions	institution	NOUN
ijoeat-522	141	29	;	;	PUNCT
ijoeat-522	141	30	hence	hence	ADV
ijoeat-522	141	31	,	,	PUNCT
ijoeat-522	141	32	it	it	PRON
ijoeat-522	141	33	may	may	AUX
ijoeat-522	141	34	serve	serve	VERB
ijoeat-522	141	35	a	a	DET
ijoeat-522	141	36	wide	wide	ADJ
ijoeat-522	141	37	spectrum	spectrum	NOUN
ijoeat-522	141	38	of	of	ADP
ijoeat-522	141	39	research	research	NOUN
ijoeat-522	141	40	scholars	scholar	NOUN
ijoeat-522	141	41	.	.	PUNCT
ijoeat-522	142	1	4	4	X
ijoeat-522	142	2	.	.	X
ijoeat-522	142	3	the	the	DET
ijoeat-522	142	4	findings	finding	NOUN
ijoeat-522	142	5	of	of	ADP
ijoeat-522	142	6	this	this	DET
ijoeat-522	142	7	study	study	NOUN
ijoeat-522	142	8	may	may	AUX
ijoeat-522	142	9	also	also	ADV
ijoeat-522	142	10	serve	serve	VERB
ijoeat-522	142	11	as	as	ADP
ijoeat-522	142	12	a	a	DET
ijoeat-522	142	13	primary	primary	ADJ
ijoeat-522	142	14	data	data	NOUN
ijoeat-522	142	15	source	source	NOUN
ijoeat-522	142	16	to	to	ADP
ijoeat-522	142	17	the	the	DET
ijoeat-522	142	18	research	research	NOUN
ijoeat-522	142	19	scholars	scholar	NOUN
ijoeat-522	142	20	for	for	ADP
ijoeat-522	142	21	further	further	ADJ
ijoeat-522	142	22	in	in	ADP
ijoeat-522	142	23	-	-	PUNCT
ijoeat-522	142	24	depth	depth	NOUN
ijoeat-522	142	25	study	study	NOUN
ijoeat-522	142	26	in	in	ADP
ijoeat-522	142	27	this	this	DET
ijoeat-522	142	28	field	field	NOUN
ijoeat-522	142	29	.	.	PUNCT
ijoeat-522	143	1	5	5	X
ijoeat-522	143	2	.	.	PUNCT
ijoeat-522	143	3	the	the	DET
ijoeat-522	143	4	findings	finding	NOUN
ijoeat-522	143	5	of	of	ADP
ijoeat-522	143	6	this	this	DET
ijoeat-522	143	7	study	study	NOUN
ijoeat-522	143	8	may	may	AUX
ijoeat-522	143	9	be	be	AUX
ijoeat-522	143	10	useful	useful	ADJ
ijoeat-522	143	11	for	for	SCONJ
ijoeat-522	143	12	policy	policy	NOUN
ijoeat-522	143	13	makers	maker	NOUN
ijoeat-522	143	14	of	of	ADP
ijoeat-522	143	15	odl	odl	PROPN
ijoeat-522	143	16	institutions	institution	NOUN
ijoeat-522	143	17	to	to	PART
ijoeat-522	143	18	study	study	VERB
ijoeat-522	143	19	student	student	NOUN
ijoeat-522	143	20	satisfaction	satisfaction	NOUN
ijoeat-522	143	21	and	and	CCONJ
ijoeat-522	143	22	may	may	AUX
ijoeat-522	143	23	take	take	VERB
ijoeat-522	143	24	appropriate	appropriate	ADJ
ijoeat-522	143	25	measures	measure	NOUN
ijoeat-522	143	26	to	to	PART
ijoeat-522	143	27	improve	improve	VERB
ijoeat-522	143	28	the	the	DET
ijoeat-522	143	29	student	student	NOUN
ijoeat-522	143	30	satisfaction	satisfaction	NOUN
ijoeat-522	143	31	.	.	PUNCT
ijoeat-522	144	1	6	6	X
ijoeat-522	144	2	.	.	PUNCT
ijoeat-522	144	3	the	the	DET
ijoeat-522	144	4	findings	finding	NOUN
ijoeat-522	144	5	may	may	AUX
ijoeat-522	144	6	also	also	ADV
ijoeat-522	144	7	be	be	AUX
ijoeat-522	144	8	used	use	VERB
ijoeat-522	144	9	to	to	PART
ijoeat-522	144	10	improve	improve	VERB
ijoeat-522	144	11	the	the	DET
ijoeat-522	144	12	handling	handling	NOUN
ijoeat-522	144	13	of	of	ADP
ijoeat-522	144	14	the	the	DET
ijoeat-522	144	15	igram	igram	NOUN
ijoeat-522	144	16	portal	portal	NOUN
ijoeat-522	144	17	at	at	ADP
ijoeat-522	144	18	the	the	DET
ijoeat-522	144	19	regional	regional	ADJ
ijoeat-522	144	20	centres	centre	NOUN
ijoeat-522	144	21	and	and	CCONJ
ijoeat-522	144	22	in	in	ADP
ijoeat-522	144	23	different	different	ADJ
ijoeat-522	144	24	divisions	division	NOUN
ijoeat-522	144	25	at	at	ADP
ijoeat-522	144	26	headquarters	headquarters	NOUN
ijoeat-522	144	27	to	to	PART
ijoeat-522	144	28	improve	improve	VERB
ijoeat-522	144	29	the	the	DET
ijoeat-522	144	30	students	student	NOUN
ijoeat-522	144	31	’	'	PUNCT
ijoeat-522	144	32	satisfaction	satisfaction	NOUN
ijoeat-522	144	33	regarding	regard	VERB
ijoeat-522	144	34	igram	igram	NOUN
ijoeat-522	144	35	portal	portal	NOUN
ijoeat-522	144	36	.	.	PUNCT
ijoeat-522	145	1	7	7	X
ijoeat-522	145	2	.	.	X
ijoeat-522	145	3	the	the	DET
ijoeat-522	145	4	findings	finding	NOUN
ijoeat-522	145	5	of	of	ADP
ijoeat-522	145	6	the	the	DET
ijoeat-522	145	7	study	study	NOUN
ijoeat-522	145	8	also	also	ADV
ijoeat-522	145	9	focus	focus	VERB
ijoeat-522	145	10	on	on	ADP
ijoeat-522	145	11	the	the	DET
ijoeat-522	145	12	practical	practical	ADJ
ijoeat-522	145	13	suggestions	suggestion	NOUN
ijoeat-522	145	14	to	to	PART
ijoeat-522	145	15	improve	improve	VERB
ijoeat-522	145	16	upon	upon	SCONJ
ijoeat-522	145	17	the	the	DET
ijoeat-522	145	18	student	student	NOUN
ijoeat-522	145	19	satisfaction	satisfaction	NOUN
ijoeat-522	145	20	in	in	ADP
ijoeat-522	145	21	respect	respect	NOUN
ijoeat-522	145	22	to	to	ADP
ijoeat-522	145	23	use	use	NOUN
ijoeat-522	145	24	of	of	ADP
ijoeat-522	145	25	igram	igram	NOUN
ijoeat-522	145	26	portal	portal	NOUN
ijoeat-522	145	27	,	,	PUNCT
ijoeat-522	145	28	which	which	PRON
ijoeat-522	145	29	may	may	AUX
ijoeat-522	145	30	be	be	AUX
ijoeat-522	145	31	proved	prove	VERB
ijoeat-522	145	32	beneficial	beneficial	ADJ
ijoeat-522	145	33	to	to	ADP
ijoeat-522	145	34	management	management	NOUN
ijoeat-522	145	35	of	of	ADP
ijoeat-522	145	36	grievance	grievance	NOUN
ijoeat-522	145	37	portals	portal	NOUN
ijoeat-522	145	38	while	while	SCONJ
ijoeat-522	145	39	formulating	formulate	VERB
ijoeat-522	145	40	the	the	DET
ijoeat-522	145	41	policies	policy	NOUN
ijoeat-522	145	42	in	in	ADP
ijoeat-522	145	43	this	this	DET
ijoeat-522	145	44	regard	regard	NOUN
ijoeat-522	145	45	.	.	PUNCT
ijoeat-522	146	1	8	8	X
ijoeat-522	146	2	.	.	PUNCT
ijoeat-522	147	1	this	this	DET
ijoeat-522	147	2	study	study	NOUN
ijoeat-522	147	3	may	may	AUX
ijoeat-522	147	4	lead	lead	VERB
ijoeat-522	147	5	to	to	ADP
ijoeat-522	147	6	further	further	ADJ
ijoeat-522	147	7	research	research	NOUN
ijoeat-522	147	8	at	at	ADP
ijoeat-522	147	9	the	the	DET
ijoeat-522	147	10	micro	micro	NOUN
ijoeat-522	147	11	-	-	NOUN
ijoeat-522	147	12	level	level	NOUN
ijoeat-522	147	13	involving	involve	VERB
ijoeat-522	147	14	other	other	ADJ
ijoeat-522	147	15	related	related	ADJ
ijoeat-522	147	16	variables	variable	NOUN
ijoeat-522	147	17	.	.	PUNCT
ijoeat-522	148	1	limitations	limitation	NOUN
ijoeat-522	148	2	the	the	DET
ijoeat-522	148	3	feedback	feedback	NOUN
ijoeat-522	148	4	of	of	ADP
ijoeat-522	148	5	the	the	DET
ijoeat-522	148	6	learners	learner	NOUN
ijoeat-522	148	7	,	,	PUNCT
ijoeat-522	148	8	who	who	PRON
ijoeat-522	148	9	had	have	AUX
ijoeat-522	148	10	used	use	VERB
ijoeat-522	148	11	igram	igram	NOUN
ijoeat-522	148	12	portal	portal	NOUN
ijoeat-522	148	13	for	for	ADP
ijoeat-522	148	14	grievance	grievance	NOUN
ijoeat-522	148	15	redressal	redressal	NOUN
ijoeat-522	148	16	,	,	PUNCT
ijoeat-522	148	17	was	be	AUX
ijoeat-522	148	18	taken	take	VERB
ijoeat-522	148	19	from	from	ADP
ijoeat-522	148	20	only	only	ADV
ijoeat-522	148	21	one	one	NUM
ijoeat-522	148	22	regional	regional	ADJ
ijoeat-522	148	23	centre	centre	NOUN
ijoeat-522	148	24	i.e.	i.e.	X
ijoeat-522	148	25	regional	regional	ADJ
ijoeat-522	148	26	centre	centre	NOUN
ijoeat-522	148	27	varanasi	varanasi	NOUN
ijoeat-522	148	28	out	out	ADP
ijoeat-522	148	29	of	of	ADP
ijoeat-522	148	30	the	the	DET
ijoeat-522	148	31	56	56	NUM
ijoeat-522	148	32	regional	regional	ADJ
ijoeat-522	148	33	centres	centre	NOUN
ijoeat-522	148	34	across	across	ADP
ijoeat-522	148	35	india	india	PROPN
ijoeat-522	148	36	.	.	PUNCT
ijoeat-522	149	1	a	a	DET
ijoeat-522	149	2	comprehensive	comprehensive	ADJ
ijoeat-522	149	3	feedback	feedback	NOUN
ijoeat-522	149	4	from	from	ADP
ijoeat-522	149	5	the	the	DET
ijoeat-522	149	6	learners	learner	NOUN
ijoeat-522	149	7	using	use	VERB
ijoeat-522	149	8	igram	igram	NOUN
ijoeat-522	149	9	from	from	ADP
ijoeat-522	149	10	all	all	DET
ijoeat-522	149	11	the	the	DET
ijoeat-522	149	12	regional	regional	ADJ
ijoeat-522	149	13	centres	centre	NOUN
ijoeat-522	149	14	would	would	AUX
ijoeat-522	149	15	give	give	VERB
ijoeat-522	149	16	more	more	ADJ
ijoeat-522	149	17	insights	insight	NOUN
ijoeat-522	149	18	and	and	CCONJ
ijoeat-522	149	19	that	that	PRON
ijoeat-522	149	20	would	would	AUX
ijoeat-522	149	21	provide	provide	VERB
ijoeat-522	149	22	a	a	DET
ijoeat-522	149	23	larger	large	ADJ
ijoeat-522	149	24	database	database	NOUN
ijoeat-522	149	25	of	of	ADP
ijoeat-522	149	26	valuable	valuable	ADJ
ijoeat-522	149	27	inputs	input	NOUN
ijoeat-522	149	28	of	of	ADP
ijoeat-522	149	29	learners	learner	NOUN
ijoeat-522	149	30	for	for	ADP
ijoeat-522	149	31	further	further	ADJ
ijoeat-522	149	32	improvement	improvement	NOUN
ijoeat-522	149	33	and	and	CCONJ
ijoeat-522	149	34	better	well	ADJ
ijoeat-522	149	35	utilization	utilization	NOUN
ijoeat-522	149	36	of	of	ADP
ijoeat-522	149	37	igram	igram	NOUN
ijoeat-522	149	38	portal	portal	PROPN
ijoeat-522	149	39	in	in	ADP
ijoeat-522	149	40	ignou	ignou	PROPN
ijoeat-522	149	41	.	.	PUNCT
ijoeat-522	150	1	indian	indian	PROPN
ijoeat-522	150	2	journal	journal	PROPN
ijoeat-522	150	3	of	of	ADP
ijoeat-522	150	4	educational	educational	ADJ
ijoeat-522	150	5	technology	technology	NOUN
ijoeat-522	150	6	volume	volume	NOUN
ijoeat-522	150	7	3	3	NUM
ijoeat-522	150	8	,	,	PUNCT
ijoeat-522	150	9	issue	issue	NOUN
ijoeat-522	150	10	2	2	NUM
ijoeat-522	150	11	,	,	PUNCT
ijoeat-522	150	12	july	july	PROPN
ijoeat-522	150	13	2021	2021	NUM
ijoeat-522	150	14	105	105	NUM
ijoeat-522	150	15	references	reference	NOUN
ijoeat-522	150	16	arambewela	arambewela	PROPN
ijoeat-522	150	17	,	,	PUNCT
ijoeat-522	150	18	r.	r.	PROPN
ijoeat-522	150	19	,	,	PUNCT
ijoeat-522	150	20	hall	hall	PROPN
ijoeat-522	150	21	,	,	PUNCT
ijoeat-522	150	22	j.	j.	PROPN
ijoeat-522	150	23	,	,	PUNCT
ijoeat-522	150	24	&	&	CCONJ
ijoeat-522	150	25	zuhair	zuhair	PROPN
ijoeat-522	150	26	,	,	PUNCT
ijoeat-522	150	27	s.	s.	PROPN
ijoeat-522	150	28	(	(	PUNCT
ijoeat-522	150	29	2006	2006	NUM
ijoeat-522	150	30	)	)	PUNCT
ijoeat-522	150	31	.	.	PUNCT
ijoeat-522	151	1	postgraduate	postgraduate	VERB
ijoeat-522	151	2	international	international	ADJ
ijoeat-522	151	3	students	student	NOUN
ijoeat-522	151	4	from	from	ADP
ijoeat-522	151	5	asia	asia	PROPN
ijoeat-522	151	6	:	:	PUNCT
ijoeat-522	151	7	factors	factor	NOUN
ijoeat-522	151	8	influencing	influence	VERB
ijoeat-522	151	9	satisfaction	satisfaction	NOUN
ijoeat-522	151	10	.	.	PUNCT
ijoeat-522	152	1	journal	journal	NOUN
ijoeat-522	152	2	of	of	ADP
ijoeat-522	152	3	marketing	marketing	NOUN
ijoeat-522	152	4	for	for	ADP
ijoeat-522	152	5	higher	high	ADJ
ijoeat-522	152	6	education	education	NOUN
ijoeat-522	152	7	,	,	PUNCT
ijoeat-522	152	8	15(2	15(2	NUM
ijoeat-522	152	9	)	)	PUNCT
ijoeat-522	152	10	,	,	PUNCT
ijoeat-522	152	11	105–127	105–127	NUM
ijoeat-522	152	12	.	.	PUNCT
ijoeat-522	153	1	https://doi.org/10.1300/j050v15n02_05	https://doi.org/10.1300/j050v15n02_05	PROPN
ijoeat-522	153	2	bhatnagar	bhatnagar	PROPN
ijoeat-522	153	3	,	,	PUNCT
ijoeat-522	153	4	h.	h.	PROPN
ijoeat-522	153	5	(	(	PUNCT
ijoeat-522	153	6	2013	2013	NUM
ijoeat-522	153	7	)	)	PUNCT
ijoeat-522	153	8	.	.	PUNCT
ijoeat-522	154	1	e	e	X
ijoeat-522	154	2	-	-	NOUN
ijoeat-522	154	3	governance	governance	NOUN
ijoeat-522	154	4	in	in	ADP
ijoeat-522	154	5	higher	high	ADJ
ijoeat-522	154	6	education	education	NOUN
ijoeat-522	154	7	:	:	PUNCT
ijoeat-522	154	8	a	a	DET
ijoeat-522	154	9	case	case	NOUN
ijoeat-522	154	10	study	study	NOUN
ijoeat-522	154	11	of	of	ADP
ijoeat-522	154	12	ignou	ignou	PROPN
ijoeat-522	154	13	,	,	PUNCT
ijoeat-522	154	14	new	new	ADJ
ijoeat-522	154	15	delhi	delhi	PROPN
ijoeat-522	154	16	.	.	PUNCT
ijoeat-522	155	1	international	international	ADJ
ijoeat-522	155	2	journal	journal	PROPN
ijoeat-522	155	3	of	of	ADP
ijoeat-522	155	4	scientific	scientific	ADJ
ijoeat-522	155	5	and	and	CCONJ
ijoeat-522	155	6	engineering	engineering	NOUN
ijoeat-522	155	7	research	research	NOUN
ijoeat-522	155	8	,	,	PUNCT
ijoeat-522	155	9	4(5	4(5	NUM
ijoeat-522	155	10	):	):	PUNCT
ijoeat-522	155	11	1071	1071	NUM
ijoeat-522	155	12	-	-	SYM
ijoeat-522	155	13	1075	1075	NUM
ijoeat-522	155	14	cohen	cohen	PROPN
ijoeat-522	155	15	,	,	PUNCT
ijoeat-522	155	16	steven	steven	PROPN
ijoeat-522	155	17	&	&	CCONJ
ijoeat-522	155	18	eimicke	eimicke	PROPN
ijoeat-522	155	19	,	,	PUNCT
ijoeat-522	155	20	w.	w.	PROPN
ijoeat-522	155	21	(	(	PUNCT
ijoeat-522	155	22	2001	2001	NUM
ijoeat-522	155	23	)	)	PUNCT
ijoeat-522	155	24	.	.	PUNCT
ijoeat-522	156	1	the	the	DET
ijoeat-522	156	2	use	use	NOUN
ijoeat-522	156	3	of	of	ADP
ijoeat-522	156	4	the	the	DET
ijoeat-522	156	5	internet	internet	NOUN
ijoeat-522	156	6	in	in	ADP
ijoeat-522	156	7	government	government	NOUN
ijoeat-522	156	8	service	service	NOUN
ijoeat-522	156	9	delivery	delivery	NOUN
ijoeat-522	156	10	.	.	PUNCT
ijoeat-522	157	1	e	e	X
ijoeat-522	157	2	-	-	NOUN
ijoeat-522	157	3	government	government	NOUN
ijoeat-522	157	4	2001	2001	NUM
ijoeat-522	157	5	.	.	PUNCT
ijoeat-522	158	1	isbn	isbn	ADJ
ijoeat-522	158	2	978	978	NUM
ijoeat-522	158	3	-	-	SYM
ijoeat-522	158	4	0	0	NUM
ijoeat-522	158	5	-	-	PUNCT
ijoeat-522	158	6	7425	7425	NUM
ijoeat-522	158	7	-	-	PUNCT
ijoeat-522	158	8	1338	1338	NUM
ijoeat-522	158	9	-	-	PUNCT
ijoeat-522	158	10	9	9	NUM
ijoeat-522	158	11	,	,	PUNCT
ijoeat-522	158	12	9	9	NUM
ijoeat-522	158	13	-	-	SYM
ijoeat-522	158	14	43	43	NUM
ijoeat-522	158	15	.	.	PUNCT
ijoeat-522	159	1	lanham	lanham	PROPN
ijoeat-522	159	2	,	,	PUNCT
ijoeat-522	159	3	maryland	maryland	PROPN
ijoeat-522	159	4	:	:	PUNCT
ijoeat-522	159	5	rowman	rowman	PROPN
ijoeat-522	159	6	&	&	CCONJ
ijoeat-522	159	7	littlefield	littlefield	PROPN
ijoeat-522	159	8	publishing	publishing	PROPN
ijoeat-522	159	9	,	,	PUNCT
ijoeat-522	159	10	inc	inc	PROPN
ijoeat-522	159	11	.	.	PROPN
ijoeat-522	159	12	das	das	PROPN
ijoeat-522	159	13	m.	m.	PROPN
ijoeat-522	159	14	,	,	PUNCT
ijoeat-522	159	15	biswas	biswas	PROPN
ijoeat-522	159	16	p.k	p.k	PROPN
ijoeat-522	159	17	.	.	PUNCT
ijoeat-522	160	1	(	(	PUNCT
ijoeat-522	160	2	2018	2018	NUM
ijoeat-522	160	3	t	t	NUM
ijoeat-522	160	4	)	)	PUNCT
ijoeat-522	160	5	.	.	PUNCT
ijoeat-522	161	1	ict	ict	PROPN
ijoeat-522	161	2	for	for	ADP
ijoeat-522	161	3	learner	learner	NOUN
ijoeat-522	161	4	support	support	NOUN
ijoeat-522	161	5	services	service	NOUN
ijoeat-522	161	6	in	in	ADP
ijoeat-522	161	7	odl	odl	ADJ
ijoeat-522	161	8	system	system	NOUN
ijoeat-522	161	9	in	in	ADP
ijoeat-522	161	10	developing	develop	VERB
ijoeat-522	161	11	countries	country	NOUN
ijoeat-522	161	12	:	:	PUNCT
ijoeat-522	161	13	challenges	challenge	NOUN
ijoeat-522	161	14	and	and	CCONJ
ijoeat-522	161	15	the	the	DET
ijoeat-522	161	16	road	road	NOUN
ijoeat-522	161	17	ahead	ahead	ADV
ijoeat-522	161	18	.	.	PUNCT
ijoeat-522	162	1	in	in	ADP
ijoeat-522	162	2	:	:	PUNCT
ijoeat-522	162	3	anjana	anjana	PROPN
ijoeat-522	162	4	(	(	PUNCT
ijoeat-522	162	5	eds	ed	NOUN
ijoeat-522	162	6	)	)	PUNCT
ijoeat-522	162	7	technology	technology	NOUN
ijoeat-522	162	8	for	for	ADP
ijoeat-522	162	9	efficient	efficient	ADJ
ijoeat-522	162	10	learner	learner	NOUN
ijoeat-522	162	11	support	support	NOUN
ijoeat-522	162	12	services	service	NOUN
ijoeat-522	162	13	in	in	ADP
ijoeat-522	162	14	distance	distance	NOUN
ijoeat-522	162	15	education	education	NOUN
ijoeat-522	162	16	,	,	PUNCT
ijoeat-522	162	17	springer	springer	NOUN
ijoeat-522	162	18	,	,	PUNCT
ijoeat-522	162	19	singapore	singapore	PROPN
ijoeat-522	162	20	.	.	PUNCT
ijoeat-522	162	21	retrieved	retrieve	VERB
ijoeat-522	162	22	from	from	ADP
ijoeat-522	162	23	https://doi.org/	https://doi.org/	NOUN
ijoeat-522	162	24	10.1007/978	10.1007/978	NUM
ijoeat-522	162	25	-	-	SYM
ijoeat-522	162	26	981	981	NUM
ijoeat-522	162	27	-	-	PUNCT
ijoeat-522	162	28	13	13	NUM
ijoeat-522	162	29	-	-	PUNCT
ijoeat-522	162	30	2300	2300	NUM
ijoeat-522	162	31	-	-	PUNCT
ijoeat-522	162	32	3_14	3_14	NUM
ijoeat-522	162	33	flores	flore	NOUN
ijoeat-522	162	34	s.	s.	PROPN
ijoeat-522	162	35	a.	a.	PROPN
ijoeat-522	162	36	(	(	PUNCT
ijoeat-522	162	37	2017	2017	NUM
ijoeat-522	162	38	)	)	PUNCT
ijoeat-522	162	39	.	.	PUNCT
ijoeat-522	163	1	distance	distance	NOUN
ijoeat-522	163	2	learning	learning	NOUN
ijoeat-522	163	3	:	:	PUNCT
ijoeat-522	163	4	preparation	preparation	NOUN
ijoeat-522	163	5	&	&	CCONJ
ijoeat-522	163	6	practice	practice	NOUN
ijoeat-522	163	7	for	for	ADP
ijoeat-522	163	8	the	the	DET
ijoeat-522	163	9	adult	adult	NOUN
ijoeat-522	163	10	learner	learner	NOUN
ijoeat-522	163	11	.	.	PUNCT
ijoeat-522	164	1	the	the	DET
ijoeat-522	164	2	journal	journal	NOUN
ijoeat-522	164	3	of	of	ADP
ijoeat-522	164	4	human	human	ADJ
ijoeat-522	164	5	resource	resource	NOUN
ijoeat-522	164	6	and	and	CCONJ
ijoeat-522	164	7	adult	adult	NOUN
ijoeat-522	164	8	learning	learning	NOUN
ijoeat-522	164	9	,	,	PUNCT
ijoeat-522	164	10	13(1	13(1	NUM
ijoeat-522	164	11	):	):	PUNCT
ijoeat-522	164	12	43	43	NUM
ijoeat-522	164	13	-	-	SYM
ijoeat-522	164	14	50	50	NUM
ijoeat-522	164	15	gowthaman	gowthaman	NOUN
ijoeat-522	164	16	k.	k.	PROPN
ijoeat-522	164	17	et	et	PROPN
ijoeat-522	164	18	al	al	PROPN
ijoeat-522	164	19	.	.	PROPN
ijoeat-522	164	20	(	(	PUNCT
ijoeat-522	164	21	2017	2017	NUM
ijoeat-522	164	22	)	)	PUNCT
ijoeat-522	164	23	.	.	PUNCT
ijoeat-522	165	1	learners	learner	NOUN
ijoeat-522	165	2	’	'	PUNCT
ijoeat-522	165	3	expectation	expectation	NOUN
ijoeat-522	165	4	on	on	ADP
ijoeat-522	165	5	future	future	ADJ
ijoeat-522	165	6	odl	odl	ADJ
ijoeat-522	165	7	policy	policy	NOUN
ijoeat-522	165	8	of	of	ADP
ijoeat-522	165	9	india	india	PROPN
ijoeat-522	165	10	.	.	PUNCT
ijoeat-522	166	1	asian	asian	PROPN
ijoeat-522	166	2	journal	journal	PROPN
ijoeat-522	166	3	of	of	ADP
ijoeat-522	166	4	distance	distance	NOUN
ijoeat-522	166	5	education	education	NOUN
ijoeat-522	166	6	,	,	PUNCT
ijoeat-522	166	7	12	12	NUM
ijoeat-522	166	8	(	(	PUNCT
ijoeat-522	166	9	2	2	NUM
ijoeat-522	166	10	):	):	PUNCT
ijoeat-522	166	11	4	4	NUM
ijoeat-522	166	12	-	-	SYM
ijoeat-522	166	13	19	19	NUM
ijoeat-522	166	14	,	,	PUNCT
ijoeat-522	166	15	the	the	DET
ijoeat-522	166	16	asian	asian	ADJ
ijoeat-522	166	17	society	society	NOUN
ijoeat-522	166	18	of	of	ADP
ijoeat-522	166	19	open	open	ADJ
ijoeat-522	166	20	and	and	CCONJ
ijoeat-522	166	21	distance	distance	NOUN
ijoeat-522	166	22	education	education	NOUN
ijoeat-522	166	23	,	,	PUNCT
ijoeat-522	166	24	india	india	PROPN
ijoeat-522	166	25	ignou	ignou	PROPN
ijoeat-522	166	26	annual	annual	ADJ
ijoeat-522	166	27	report	report	NOUN
ijoeat-522	166	28	,	,	PUNCT
ijoeat-522	166	29	2018	2018	NUM
ijoeat-522	166	30	-	-	SYM
ijoeat-522	166	31	19	19	NUM
ijoeat-522	166	32	,	,	PUNCT
ijoeat-522	166	33	ignou	ignou	PROPN
ijoeat-522	166	34	new	new	PROPN
ijoeat-522	166	35	delhi	delhi	PROPN
ijoeat-522	166	36	,	,	PUNCT
ijoeat-522	166	37	india	india	PROPN
ijoeat-522	166	38	siran	siran	NOUN
ijoeat-522	166	39	,	,	PUNCT
ijoeat-522	166	40	m.	m.	NOUN
ijoeat-522	166	41	,	,	PUNCT
ijoeat-522	166	42	&	&	CCONJ
ijoeat-522	166	43	purnendu	purnendu	NOUN
ijoeat-522	166	44	,	,	PUNCT
ijoeat-522	166	45	t.	t.	PROPN
ijoeat-522	166	46	(	(	PUNCT
ijoeat-522	166	47	2005	2005	NUM
ijoeat-522	166	48	)	)	PUNCT
ijoeat-522	166	49	.	.	PUNCT
ijoeat-522	167	1	quality	quality	NOUN
ijoeat-522	167	2	education	education	NOUN
ijoeat-522	167	3	in	in	ADP
ijoeat-522	167	4	india	india	PROPN
ijoeat-522	167	5	:	:	PUNCT
ijoeat-522	167	6	a	a	DET
ijoeat-522	167	7	mission	mission	NOUN
ijoeat-522	167	8	revisited	revisit	VERB
ijoeat-522	167	9	for	for	ADP
ijoeat-522	167	10	distance	distance	NOUN
ijoeat-522	167	11	education	education	NOUN
ijoeat-522	167	12	institutions	institution	NOUN
ijoeat-522	167	13	.	.	PUNCT
ijoeat-522	168	1	asian	asian	PROPN
ijoeat-522	168	2	association	association	PROPN
ijoeat-522	168	3	of	of	ADP
ijoeat-522	168	4	open	open	ADJ
ijoeat-522	168	5	universities	university	NOUN
ijoeat-522	168	6	journal	journal	NOUN
ijoeat-522	168	7	,	,	PUNCT
ijoeat-522	168	8	1(1	1(1	NUM
ijoeat-522	168	9	)	)	PUNCT
ijoeat-522	168	10	,	,	PUNCT
ijoeat-522	168	11	45–51	45–51	NUM
ijoeat-522	168	12	.	.	PUNCT
ijoeat-522	168	13	https://doi.org/10.1108/aaouj-01-01-2005-b005	https://doi.org/10.1108/aaouj-01-01-2005-b005	VERB
ijoeat-522	168	14	new	new	ADJ
ijoeat-522	168	15	education	education	NOUN
ijoeat-522	168	16	policy	policy	NOUN
ijoeat-522	168	17	,	,	PUNCT
ijoeat-522	168	18	2020	2020	NUM
ijoeat-522	168	19	santosh	santosh	NOUN
ijoeat-522	168	20	,	,	PUNCT
ijoeat-522	168	21	s.	s.	PROPN
ijoeat-522	168	22	,	,	PUNCT
ijoeat-522	168	23	dikshit	dikshit	PROPN
ijoeat-522	168	24	,	,	PUNCT
ijoeat-522	168	25	j.	j.	PROPN
ijoeat-522	168	26	(	(	PUNCT
ijoeat-522	168	27	2018	2018	NUM
ijoeat-522	168	28	)	)	PUNCT
ijoeat-522	168	29	.	.	PUNCT
ijoeat-522	169	1	reforms	reform	NOUN
ijoeat-522	169	2	through	through	ADP
ijoeat-522	169	3	e	e	NOUN
ijoeat-522	169	4	-	-	NOUN
ijoeat-522	169	5	governance	governance	NOUN
ijoeat-522	169	6	in	in	ADP
ijoeat-522	169	7	distance	distance	NOUN
ijoeat-522	169	8	education	education	NOUN
ijoeat-522	169	9	in	in	ADP
ijoeat-522	169	10	india	india	PROPN
ijoeat-522	169	11	.	.	PUNCT
ijoeat-522	170	1	asian	asian	PROPN
ijoeat-522	170	2	journal	journal	PROPN
ijoeat-522	170	3	of	of	ADP
ijoeat-522	170	4	distance	distance	NOUN
ijoeat-522	170	5	education	education	NOUN
ijoeat-522	170	6	,	,	PUNCT
ijoeat-522	170	7	13(2	13(2	PROPN
ijoeat-522	170	8	)	)	PUNCT
ijoeat-522	170	9	,	,	PUNCT
ijoeat-522	170	10	82	82	NUM
ijoeat-522	170	11	-	-	SYM
ijoeat-522	170	12	93	93	NUM
ijoeat-522	170	13	.	.	PUNCT
ijoeat-522	171	1	retrieved	retrieve	VERB
ijoeat-522	171	2	from	from	ADP
ijoeat-522	171	3	https://www.asianjde.org/ojs/index.php/asianjde/article/view/271	https://www.asianjde.org/ojs/index.php/asianjde/article/view/271	PROPN
ijoeat-522	171	4	singh	singh	PROPN
ijoeat-522	171	5	d.	d.	PROPN
ijoeat-522	171	6	p.	p.	PROPN
ijoeat-522	171	7	,	,	PUNCT
ijoeat-522	171	8	sahay	sahay	PROPN
ijoeat-522	171	9	m.	m.	NOUN
ijoeat-522	171	10	(	(	PUNCT
ijoeat-522	171	11	2020	2020	NUM
ijoeat-522	171	12	)	)	PUNCT
ijoeat-522	171	13	.	.	PUNCT
ijoeat-522	172	1	student	student	NOUN
ijoeat-522	172	2	support	support	NOUN
ijoeat-522	172	3	and	and	CCONJ
ijoeat-522	172	4	technological	technological	ADJ
ijoeat-522	172	5	solutions	solution	NOUN
ijoeat-522	172	6	for	for	ADP
ijoeat-522	172	7	grievance	grievance	NOUN
ijoeat-522	172	8	redressal	redressal	NOUN
ijoeat-522	172	9	:	:	PUNCT
ijoeat-522	172	10	a	a	DET
ijoeat-522	172	11	case	case	NOUN
ijoeat-522	172	12	study	study	NOUN
ijoeat-522	172	13	of	of	ADP
ijoeat-522	172	14	igram	igram	NOUN
ijoeat-522	172	15	at	at	ADP
ijoeat-522	172	16	ignou	ignou	PROPN
ijoeat-522	172	17	regional	regional	ADJ
ijoeat-522	172	18	centre	centre	PROPN
ijoeat-522	172	19	,	,	PUNCT
ijoeat-522	172	20	delhi	delhi	PROPN
ijoeat-522	172	21	-1	-1	PUNCT
ijoeat-522	172	22	.	.	PUNCT
ijoeat-522	173	1	edutech	edutech	PROPN
ijoeat-522	173	2	e	e	PROPN
ijoeat-522	173	3	journal	journal	NOUN
ijoeat-522	173	4	of	of	ADP
ijoeat-522	173	5	education	education	PROPN
ijoeat-522	173	6	&	&	CCONJ
ijoeat-522	173	7	technology	technology	NOUN
ijoeat-522	173	8	,	,	PUNCT
ijoeat-522	173	9	retrieved	retrieve	VERB
ijoeat-522	173	10	from	from	ADP
ijoeat-522	173	11	http://www.edutech.net.in/edutechviewarticle	http://www.edutech.net.in/edutechviewarticle	NOUN
ijoeat-522	173	12	htm?issue=2020	htm?issue=2020	PROPN
ijoeat-522	173	13	&	&	CCONJ
ijoeat-522	173	14	article	article	NOUN
ijoeat-522	173	15	=	=	PROPN
ijoeat-522	173	16	art00004	art00004	ADJ
ijoeat-522	173	17	subrahmanyam	subrahmanyam	PROPN
ijoeat-522	173	18	,	,	PUNCT
ijoeat-522	173	19	v.v	v.v	PROPN
ijoeat-522	173	20	.	.	PROPN
ijoeat-522	173	21	&	&	CCONJ
ijoeat-522	173	22	gandhi	gandhi	PROPN
ijoeat-522	173	23	,	,	PUNCT
ijoeat-522	173	24	indira	indira	PROPN
ijoeat-522	173	25	.	.	PUNCT
ijoeat-522	174	1	(	(	PUNCT
ijoeat-522	174	2	2018	2018	NUM
ijoeat-522	174	3	)	)	PUNCT
ijoeat-522	174	4	.	.	PUNCT
ijoeat-522	175	1	use	use	NOUN
ijoeat-522	175	2	of	of	ADP
ijoeat-522	175	3	technology	technology	NOUN
ijoeat-522	175	4	for	for	ADP
ijoeat-522	175	5	learner	learner	NOUN
ijoeat-522	175	6	support	support	NOUN
ijoeat-522	175	7	services	service	NOUN
ijoeat-522	175	8	:	:	PUNCT
ijoeat-522	175	9	a	a	DET
ijoeat-522	175	10	case	case	NOUN
ijoeat-522	175	11	study	study	NOUN
ijoeat-522	175	12	of	of	ADP
ijoeat-522	175	13	ignou	ignou	PROPN
ijoeat-522	175	14	in	in	ADP
ijoeat-522	175	15	‘	'	PUNCT
ijoeat-522	175	16	technology	technology	NOUN
ijoeat-522	175	17	for	for	ADP
ijoeat-522	175	18	efficient	efficient	ADJ
ijoeat-522	175	19	learner	learner	NOUN
ijoeat-522	175	20	support	support	NOUN
ijoeat-522	175	21	services	service	NOUN
ijoeat-522	175	22	in	in	ADP
ijoeat-522	175	23	distance	distance	NOUN
ijoeat-522	175	24	education	education	NOUN
ijoeat-522	175	25	’	'	PUNCT
ijoeat-522	175	26	new	new	PROPN
ijoeat-522	175	27	delhi	delhi	PROPN
ijoeat-522	175	28	,	,	PUNCT
ijoeat-522	175	29	springer	springer	NOUN
ijoeat-522	175	30	.	.	PUNCT