id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ijfb-1278	P S, Lalitha; Paidipati, Kiran Kumar; Kumar, Arvind	CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES OF INDIAN PUBLIC AND PRIVATE SECTOR BANKS: AN EXPLORATORY STUDY	2021	12	.pdf	application/pdf	4781	194	42	The study assessed the quality of service provide by private sector banks which dominate public sector banks in terms of customer service and providing awareness (Singh, 2013). The study described about services provided by private sector banks such as positive customer attitude helps to correct fulfilment of customer expectations, and positive perception of staff towards customer services improve the better CRM practices (Vugec et al., 2017).	cache/ijfb-1278.pdf	txt/ijfb-1278.txt