




































INDIAN JOURNAL OF FINANCE AND BANKING 9(1) (2022), 159-163 

 

159 

 

 

                FINANCE AND BANKING 

                                                              IJFB VOL 9 NO 1 (2022) P-ISSN 2574-6081  E-ISSN 2574-609X 
                                                  

    Available online at https://www.cribfb.com 

                                                                                                                                      Journal homepage: https://www.cribfb.com/journal/index.php/ijfb 
                                                                                                                                                                                               Published by CRIBFB, USA 

ROLE OF BANKS AS FINANCIAL SUCCOR AMID COVID FIGHT: 

AN INDIAN PERSPECTIVE        

 Deboshree Chatterjee (a)1   Savanam Chandra Sekhar (b)  M. Kishore Babu (c) 
 

(a) Research Scholar, KL Business School, Koneru Lakshmaiah Education Foundation, Vaddeswaram-522502, Andhra Pradesh, India; E-mail: 
deboshreechatterjee1@gmail.com 
(b) Associate Professor, KL Business School, Koneru Lakshmaiah Education Foundation, Vaddeswaram-522502, Andhra Pradesh, India; E-mail: 

savanam.sekhar@gmail.com 
(c) Professor, KL Business School, Koneru Lakshmaiah Education Foundation, Vaddeswaram-522502, Andhra Pradesh, India; E-mail: 

kishore@kluniversity.in 

 

 
A R T I C L E I N F O 

 
 

Article History: 
 

Received: 01 January 2022 

Accepted: 20 February 2022 

      Online Publication: 12 March 2022 

 
Keywords: 

Covid-19, Financial Crisis  

Banking Sector, Economic Impact 

Financial Succor 

 
      JEL Classification Codes:  

 
      E50, G20, G21, I10, P36 

   

 

 
A B S T R A C T 
 

At present time, the existence of Coronavirus in the environment continues to bother the globe. As an 

aftermath effect, the entire economies are at a standstill. Reduced economic activities, mass 

unemployment, and financial crunch have emerged as the most realistic prospects and so, people are 

struggling for their livelihoods. Whether it’s developed, developing, or underdeveloped economies, no 

country could save them from its tragic consequences. The economy of India has also been severely 

affected due to this pandemic. Amid this situation, the role of banks has become more evident in the 

public eyes in recent times. The banking sector is the spine of the country’s economy. As a result, common 

people started expecting banks to step forward as financial succor for them in these difficult times. The 

current paper tries to put the spotlight on the significant roles of the banks in supporting the people, the 

lives, and the economies in this unpredicted state of affairs. The study offers an analysis of secondary 

data which is gathered from different research articles published on the Covid-19 outbreak. Further, this 

paper offers suggestions to Indian banks on the adoption of innovative strategies for the improvisation 

of financial lives and the economy. 

 
 

© 2022 by the authors. Licensee CRIBFB, USA. This article is an open access article  distributed 
under the terms and conditions of the Creative Commons Attribution (CC BY) license 
(http://creativecommons.org/licenses/by/4.0/).        

                                                                            

 
INTRODUCTION 

The existence of deadly coronavirus was first time identified in Wuhan, the sprawling capital of China’s Hubei province, in 

December 2019. Later, an unpredicted emergence and spread of this virus were seen all over the globe. It created an 

unpleasant situation throughout the world as the masses lost their lives in all the countries. After this, on 11th March 2020, 

the situation was declared as a pandemic by World Health Organization. Further, to reduce the spread of this virus and to 

safeguard real lives, governments imposed some restrictions on everyday life like social distancing, quarantines, and 

shutdown of non-essential activities in the economies. Consequently, the economic slowdown has come out as an uninvited 

output. To cushion this poor economic situation, people obtained reasonable expectations from their banks to perform like 

financial succor. The banking sector is a responsible and constructive member of society. So, this sector is presumed to 

illustrate an essential role in supporting the financial lives of the people, economies and sharing the pain of economic 

slowdown. 

As the pandemic started, buying activities of consumers started decreasing due to country-wide lockdowns. It 

caused a slowdown in sales volume and a sudden drop in the firm’s profitability. As a result, many big companies in India 

started reducing their industrial operations, which led to a continuous rise in unemployment. Consequently, the revenue of 

the economy decreased and high stress was created on supply chain management. Many sectors of the Indian economy 

                                                      
1Corresponding author: ORCID ID: 0000-0002-0207-245X 

© 2022 by the authors. Hosting by CRIBFB. Peer review under responsibility of CRIBFB, USA.  

https://doi.org/10.46281/ijfb.v9i1.1650 

 

 

To cite this article: Chatterjee, D., Sekhar, S. C., & Babu, M. K. (2022). ROLE OF BANKS AS FINANCIAL SUCCOR AMID COVID FIGHT: AN 
INDIAN PERSPECTIVE. Indian Journal of Finance and Banking, 9(1), 159-163. https://doi.org/10.46281/ijfb.v9i1.1650 

mailto:deboshreechatterjee1@gmail.com
http://creativecommons.org/licenses/by/4.0/)
http://creativecommons.org/licenses/by/4.0/)
https://doi.org/10.46281/ijfb.v9i1.1650
https://orcid.org/0000-0002-0207-245X
https://orcid.org/0000-0003-4469-5345
https://orcid.org/0000-0001-8625-106X


Chatterjee et al., Indian Journal of Finance and Banking 9(1) (2022), 159-163 

  

160 
 

experienced a sudden downfall which includes the hospitality sector, tourism sector, travel sector, automobile sector, real 

estate, construction sector, etc. People of the society started facing poor economic conditions and financial problems in their 

real lives. Here, the bank customers began to seek financial relief and support from their banking partners. 

 

The COVID-19 Crisis  

The impact of COVID-19 has been devastating all around the globe. The outcomes of this natural calamity are physical 

suffering and death, shut down of economic activities to save human lives, recessions, and huge economic damage. Covid-

19 originated the public health crisis which further gave birth to an economic crisis as the economic activities were stopped 

to mitigate the spread of coronavirus. The countrywide lockdowns reduced customers’ demand for goods and services. The 

employers shut down their workplaces to avoid personal contacts and so, the production and supply contracted. Shutdowns 

of various business organizations, educational organizations, travel services, etc. also reduced economic supply. Due to 

shutdowns, the working population started earning comparatively lower incomes and started reducing their demand in many 

cases. The industries, where remote working is not possible, experienced really hard times, like hospitality and construction 

industries. The serious health issues also led to the weak financial condition of common people. Consequently, an economic 

crisis arrived.  

Further, because of the economic slowdown and financial difficulties of people, the banks started getting affected 

significantly. However, many researchers observed the Indian Banking “surprise” during the COVID-19 crisis. The banking 

industry performed so well and extended its support to economic recovery. In India, the major section of the population got 

connected with the banking industry as during lockdowns they were completely dependent on their banking partners for 

discharging their monetary transactions. And on the other hand, people started developing their trust in online banking when 

they were not left with any other option. Hence, society started considering the banking industry as financial succor during 

this hardship (Kunt, 2021). 

 

Pivotal Roles of Banks in Covid-19 Situation  

The Indian banking sector operates with a wide network of over 1.6 lakh branches and 2.1 lakh ATMs, which ensured the 

availability of cash during this stressful period. 

 All the bank branches facilitated payments for crores of online transactions every day to keep the economic engine 

running during lockdowns as people could not move out freely. 

 The 38 crore Jan Dhan accounts operated with banks helped the government to transfer the government’s fiscal 

packages to its beneficiaries especially women and old age people, timely and safely during this difficult time. 

 All the banks accelerated the transformation towards digitalization for conducting everyday business and also to 

empower the vulnerable section by offering access to credit and other financial services. 

 As per the RBI measures, banks are trying to ease the rates of interest accumulated on a variety of shorter-term- 

products like working capital loans to minimize the stress of the MSME sector and to facilitate their growth in this 

slowdown. 

 As in the upcoming period, the lockdowns will be opened up, so the demand for funds will be elevated and so, a 

strong banking sector will be needed for a strong recovery. To meet the requirements for smooth economic 

recovery, the banking sector is making all the necessary arrangements under the guidance of RBI Governor 

Shaktikanta Das, as he is ready to offer ‘whatever is necessary to shield the domestic economy’ (Amitabh 

Chaudhry, 2020). 

 

RESEARCH OBJECTIVE 

 The ultimate objective is to expose the significance of the banking sector in the pandemic situation. 

 

RESEARCH METHODOLOGY 
This study is desk research that involves using secondary data for interpreting findings and perspectives. An effective and 

well-structured literature review is explored and summarized for facilitating knowledge enhancement and theory 

development. This is a realistic paper framed on the information obtained from past studies. We investigated the Reserve 

Bank of India website, Reports of RBI, authorized websites of banks, various books, conference proceedings, journal 

articles, and newspapers. Based on significant findings, we manifest the significance of the banking sector in the Indian 

economy, especially in the Covid-19 pandemic. 

 

LITERATURE REVIEW 

Limbore (2014) States that today’s banking sector is fairly mature. It is equipped with a wide and innovative products range, 

a broad supply network, and easy accessibility by all the sections of society. However, the reach of the banking sector in 

rural areas remains a challenge. Goyal (2019) Highlight the significance of the banking sector in terms of providing financial 

stability to the economy. The phase of financial stability develops the capacity of the country’s economy to absorb any 

economic shock and uncertainty. Mathew (2022) Reports in The Indian Express, Banks recognize that as the third wave of 

the pandemic reached, the curbs on economic activities started prolonging. The ongoing downward movement of the 

economy is due to closing times of malls, night or weekend curfews, restrictions on the operations of theaters, hotels, and 

restaurants, parks, gyms, etc., and the closing of physical educational institutions. Some sectors are facing lay-offs also like 

travel, tourism retail, and hospitality sector. Consequently, the present banking organizations are experiencing an increase 

in non-performing assets, and slow growth and profitability. Alex (2020) Specify that in the present situation, banking 



Chatterjee et al., Indian Journal of Finance and Banking 9(1) (2022), 159-163 

  

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organizations are focusing on facilitating a flexible and healthy working environment for their employees and training them 

on innovative working methods to serve the customers effectively. Due to the fast spread of the virus, a good reform started 

in India. As common people started depending on online banking, it helped the banks to adapt smoothly to internet banking 

and digital marketing. As Covid-19 created an economic crisis in India, RBI and the government jointly entered into action 

mode to provide financial relief to the people. Eleanor Bensley (2020) Believe that in the Covid period, the bank customers 

are distressed. To serve distressed customers the banks need to offer more awareness, simplicity, transparency, 

digitalization, and frequent status updates. During the financial slowdown situation, the banks need to concentrate on 

remaking the banking customer experience as the banks along with the government are considered to be the financial succor 

for common people at this hard time. By addressing evolving customer needs and delivering an effective customer 

experience, banks can stabilize people's financial lives in society. Volin (2020) strongly feels after they research Covid’s 

situation that there is a change in customer behavior as they started adopting digital platforms of banking. But at the same 

time, customers need human touch to take the important financial decisions as they trust human advisors more. So, the banks 

need to offer a perfect blend of digital banking services and trusted human forces to satisfy the customers to the highest 

extent. Claims that in the pandemic situation the banking sector is at the pivotal of the country’s economy as it provides 

funding to individuals and corporates. So, banks’ stability is crucial for the smooth running of the economy. Perwej (2020) 

put the light on the challenges created by the Covid-19 pandemic. There is a huge fall in revenue generation due to lower 

customer walk-ins. Stress on net interest income due to job loss and low earning of customers. Economic activities got 

reduced because of lockdowns and so there is a fall in demand. Remote working of bank staff is another big challenge. Amid 

these challenges, there is a huge scope of the transformation of banks in the areas like customization, digitalization, 

innovation, excellent customer experience, etc. and to become resilient and profitable. The banks are required to adopt an 

effective blend of digital platforms and human touch for providing all types of banking services. Kumar (2021) named the 

Covid situation as a ‘Black Swan event’ for the economies. This study clearly shows that in India 19 sectors experienced a 

negative impact with 15.5 lakh crore of debt. However, before the pandemic, these sectors were free from any crisis. This 

created a major hindrance to the smooth running of the banking sector. The government of India and RBI has taken many 

initiatives to reduce the effect of the Covid pandemic on the economy and financial lives of the people. Implementation of 

these initiatives calls for strong and resilient banking organizations to protect the country’s economy from long-term 

damage. Panchal (2021) specifies the implications of the Covid-19 pandemic on the Indian banking sector. The study reveals 

that to avoid the spread of the virus, the government announced a countrywide lockdown. Because of this shutdown, 

economic activities were almost stopped and so the sources of revenue got decreased. However, day today’s expenses were 

unaltered. To meet the expenses, common people increased their demand for loans and advances but at the same time, they 

were not having sufficient money to repay loans. Consequently, a liquidity crisis arose for the banks. To lessen the financial 

stress and to maintain sufficient liquidity in Indian banks, RBI has started taking initiatives to face the present Covid 

situation. Banks are also focusing on implementing systematic measures to maintain liquidity and to revive profitability to 

support the economy further. Mathur (2021) Explains that at present the situation of the Indian economy has become poor 

due to lockdowns and shutdowns to avoid the spread of deadly coronavirus. However, the study suggests that during the 

post-pandemic also, it will take a significantly long time for the economy and the people to return to normal lives and stable 

economy. The banking sector is expected to produce a new working model and to take innovative initiatives to help the 

people and the society achieve secured financial lives and a stable economy. 

 

Measures, Taken By RBI to Support the Economy during the Covid Pandemic 

Since March 2020, the apex body of the Indian banking sector, the Reserve Bank of India has announced various strategies 

to face the impacts of the Covid Pandemic. These measures were taken to provide Special Economic Package and to support 

the ‘Atmanirbhar Bharat Abhiyan’ announced by the Prime minister of India, Narendra Modi during the Covid pandemic. 

Various developmental and regulatory measures were taken by the Reserve Bank of India to address the present economic 

slowdown and financial stress that arose due to the Covid-19 outbreak are discussed below: 

 RBI initiated to reduce the cash reserve ratio of all the banks to 3% of net demand to enhance liquidity. 

 The Statutory Liquidity Ratio of all the banks has also been increased from 2% to 3% to allow additional liquidity. 

 RBI has allowed all the banks to offer a moratorium of three months initially and later of six months on payment 

of installments of all types of term loans, outstanding as of March 1, 2020. 

 RBI also permitted the banks to allow a postponement of three months on payment of interest outstanding as of 

March 1, 2020. 

 All the lending institutions got allowance by the Reserve Bank of India to ease the working capital financing. 

 RBI granted an extension of one year for commencement of commercial operations to the real estate sector. 

 

DISCUSSION ON FINDINGS 

As the Covid pandemic is getting prolonged all around the globe, all the countries are experiencing a slowdown in economic 

activities, financial lives, growth, and development. India is also facing similar issues. The spread of deadly coronavirus has 

produced poor health issues at an initial phase that slowly got converted into economic issues. At present India is undergoing 

an economic slowdown and financial stress. To get the better of the situation, the banking sector is believed to support the 

financial lives of the people, economies and share the pain of economic slowdown with innovative measures. Here, the 

major take away from the study are discussed below:  



Chatterjee et al., Indian Journal of Finance and Banking 9(1) (2022), 159-163 

  

162 
 

 Due to the countrywide lockdowns and restrictions, the economic activities were almost stopped. This further led 

to a reduction in the income of common people and the revenue of corporates. Consequently, the present banking 

organizations started experiencing an increase in non-performing assets, and slow growth and profitability.  

 However, during this financial slowdown, the banks need to concentrate on remaking the banking customer 

experience as they are considered to be the financial succor for common people at this hard time.  

 So, under the guidance of RBI and the government, the Indian banking sector entered into started providing 

financial relief to the people. 

 The Covid situation caused a change in customer behavior as they started adopting digital platforms of banking. 

However, they need human touch to take the important financial decisions as they trust human advisors more. So, 

the banks are trying to offer a perfect blend of digital banking services and trusted human forces to satisfy the 

customers to the highest extent. 

 To lessen the financial stress of common people, banks are also focusing on implementing systematic measures 

and initiatives taken by RBI. 

 Amid these challenges, there is a huge scope of the transformation of banks in the areas like customization, 

digitalization, innovation, excellent customer experience, etc. and to become resilient and profitable. 

 The researchers suggest that in the present pandemic situation the banking sector is at the pivotal of the country’s 

economy as it provides funding to individuals and corporates. So, banks’ stability is crucial for the smooth running 

of the economy. 

 In the new normal, the banking sector is expected to produce a new working model and to take innovative initiatives 

to help the people and the society to achieve secured financial lives and a stable economy. 

 

CONCRETE STEPS TO BE TAKEN BY BANKS IN FUTURE- SUGGESTIONS BASED ON FINDINGS 

It is too early to make such predictions and offer related suggestions. However, there are some very clear trends in the 

banking sector, based on that the following suggestions are offered: 

 The economic slowdown and financial difficulties of people started affecting the banking sector significantly. 

However, the Indian banking sector experienced a “surprise” during this COVID-19 crisis. The large population 

got connected with banks to discharge their economic transactions during lockdowns. Customer trust and 

connectivity with their banking partners got improved during the Covid situation. 

 Banks are expected to check the spread of coronavirus immediately by motivating the customers to opt for digital 

banking to a maximum extent. Banks of developed countries have launched integrated digital coronavirus programs 

and new online portals to provide a comprehensive knowledge of available banking services, wealth management 

services, advisory content, and information on how to use digital channels of banking, etc. Banks in India can also 

do so. 

 Banks can take initiative to spread awareness among customers regarding how to use existing digital services. 

Before the Covid situation, too few customers were availing of digital offerings due to a lack of awareness, trust, 

and confidence. However, at present time all the customers were forced to get connected with digital banking 

because of the countrywide lockdowns and fear of the spread of coronavirus. Banks need to frame reskilling 

programs for the employees to offer the best customer experience on the digital platform as well. 

 As an aftermath effect of this pandemic, there is a change in customer behavior. The customers have become more 

connected with their banking partners to stabilize and secure their financial lives. Consequently, banks get more 

opportunities to flourish their businesses. Hence, banks should focus on understanding evolving needs of 

customers. They should try to improve their efficiency and effectiveness. And personalized services delivered 

through physical as well as digital platforms should become the priority of every bank. 

 

CONCLUSION 

The economy of India has severely been affected due to the Covid-19 pandemic as it encountered a continuous slowdown 

and the people are suffering from unstable financial lives and stress. Amid this situation, the role of banks has become more 

evident in the public eyes in recent times. Masses started expecting that banks should step forward as financial succor for 

them in this difficult time. Customers are seeking financial relief, customized products, assistance regarding digitalization, 

security, and transparency from their banking partners. Further, the post-pandemic period may show a completely different 

picture for the Indian banking sector. Customers have learned a lesson from this pandemic to always have a financial cushion 

to meet the uncertainties and so, there is a change in customer behavior. The customers would like to become more connected 

with their banking partners to stabilize and secure their financial lives. The banks should focus more on understanding the 

evolving needs of customers. And personalized services delivered through physical as well as digital platforms should 

become the priority of every bank. Consequently, banks may get more opportunities to flourish their businesses.  

 

 
Author Contributions: Conceptualization, D.C. and S.C.S.; Data Curation: D.C. and S.C.S.; Methodology: D.C., S.C.S. and M.K.B.; Validation: D.C. 
and S.C.S.; Visualization: D.C. and S.C.S.; Formal Analysis: D.C., S.C.S. and M.K.B.; Investigation: D.C. and S.C.S.; Resources: D.C. and S.C.S.; Writing 

– Original Draft: D.C. and S.C.S.; Writing – Review & Editing: D.C., S.C.S. and M.K.B.; Supervision: S.C.S. and M.K.B; Software: D.C. and S.C.S.; 
Project Administration: D.C. and S.C.S.; Funding Acquisition: D.C., S.C.S. and M.K.B. Authors have read and agreed to the published version of the 



Chatterjee et al., Indian Journal of Finance and Banking 9(1) (2022), 159-163 

  

163 
 

manuscript. 

Institutional Review Board Statement: Ethical review and approval were waived for this study, due to that the research does not deal with vulnerable 

groups or sensitive issues. 

Funding: The authors received no direct funding for this research. 
Informed Consent Statement: Informed consent was obtained from all subjects involved in the study. 

Data Availability Statement: The data presented in this study are available on request from the corresponding author. The data are not publicly available 

due to restrictions. 
Conflicts of Interest: The authors declare no conflict of interest.                                                                                                                                                                                                                                    

 

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© 2022 by the authors. Licensee CRIBFB, USA. This article is an open access article distributed under the terms and conditions of the Creative Commons 

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