id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ihlr-16531	Ebert, Robin E.	Attorneys, Tell Your Clients to Say They're Sorry: Apologies in the Health Care Industry	2008	34	.pdf	application/pdf	13918	1062	64	While the intuition is that such apologies [not admitting fault] will not be as effective as more complete apologies that acknowledge responsi­ bility, partial apologies are thought by some to be better than failing to apolo­ gize at all. Ego and the Suppression of Apology .................................. 344 2.	cache/ihlr-16531.pdf	txt/ihlr-16531.txt