Microsoft Word - IJHHS IMAM 23rd ASC 2022


  
 

 S18

Management in MAEPS 2.0 Quarantine Centre: Burnout and Quality of Life of MOH 
Healthcare Workers   
  
Noraziani Khamis1, Muniamal Krishnan1, Fairuz Nadiah Nordin1, Sunita S. Shanmugam1, Ku Anis   
Shazura Indera Putera1    
  
Objectives: Malaysia Agro Exposition Park Serdang, MAEPS was established as a COVID-19 
Quarantine and Low-Risk Treatment Centre that was aimed to reduce the burden of hospitals. Various 
categories of healthcare workers (HCWs) were deployed nationwide. Being far from home and friends, 
working in an unfamiliar environment, and being concerned about one's own risk of COVID-19 
exposure may exacerbate burnout in HCWs or affect their quality of life. Assessment on burnout and 
quality of life among MOH HCWs stationed at MAEPS 2.0 and the management of the healthcare 
workforce during the pandemic are shared.  
Methods: A cross-sectional survey was conducted between September 2021 to May 2022. The 
Copenhagen Burnout Inventory and the World Health Organization Quality of Life questionnaire were 
used to assess burnout and quality of life of MOH HCWs respectively. The Checklist for the 
Management of Health Workers in Response to COVID-19 consisting of 8 Essential Actions was given 
to heads of divisions in charge to obtain their perspective. One point assigned to the intervention 
answered “Yes” by the majority of respondents. Cumulative marks were then converted to percentages 
according to each Essential Action.  
Results: The rate of burnout ranged between 18% to 32% among the 377 respondents.  Majority of 
HCWs had a good and very good perception of their quality of life and were satisfied with their overall 
health. There were moderate to strong correlations (r = - 0.44 - 0.67) between burnout and quality of 
life (p<0.001). More than half of the eight Essential Actions in the checklist scored 100%.  
Conclusion: Management of workers is important to ensure preparedness for response, enhance surge 
capacity and maintain crucial health services during the pandemic. Some HCWs experienced burnout 
and it relates to their quality of life. Nonetheless, MOH HCWs management at MAEPS 2.0 was 
managed with minimum gaps against the checklist.   
  
Keywords: Burnout, Quality of life, Healthcare management, Healthcare workforce, Quarantine 
centre  

1. Institute for Health Management, NIH, MOH  
  

 

 

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Correspondence to:  Noraziani Khamis, Head of Center, Institute for Health Management, NIH, MOH, 
Malaysia, noraziani17@yahoo.com    

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DOI: http://dx.doi.org/10.31344/ijhhs.v7i70.520