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Vol. 1, No. 3, September 2018
292
WORKLOAD ANALYSIS OF BANQUET DAILY WORKER
ON SMARTFREN ANNUAL DISTRIBUTOR CONFERENCE 2018
NI Wayan Sunarti
1
, NI Ketut Bagiastuti
2
, NI Nyoman Triyuni
3
Tourism Department, Politeknik Negeri Bali
email : wayansunarti7@gmail.com
ABSTRACT
The Westin Resort Nusa Dua Bali is one of the hotels that often hold
conferences. Usually the arrangements of conference handled by Banquet
Department. One of conference that has been held is Smartfren Annual
Distributor Conference 2018. The holding of this conference makes the
workload of Banquet Department increases, while the employee owned
only 17 people. So hiring daily worker becomes the best choice. To
determine total of banquet daily worker , the data analysis technique used
is the workload analysis. Using this data analysis technique got result of
calculation of work load analysis based on hotel provisions required daily
worker 24 people. However, the results of the analysis calculations
obtained based on the reality experienced is different, daily worker
banquet is 30 people. Looking at the two calculations there is a difference,
this because due to lack of knowledge of the daily worker, the absence of
calculations for daily worker needs and the demand for daily worker is
always abrupt. The existence of this study, is expected in determining total
of daily worker needs to be more effective.
Keywords: Conference, banquet department, daily worker, workload
analysis
1. Introduction & Theoretical Review
1.1 Introduction
Bali has a natural beauty that is so exotic and natural, that's why Bali
become one of the tourist destinations. Judging from the development of
tourism in Bali that lead to the implementation of MICE events. MICE is
actually a term that allows people to remember that the activities referred
to as planning, execution and organizing a meeting, incentive, conference
and exhibition (Pendit, 1999: 29).
MICE organizers in Bali not only from travel agents, but hotel also
has chance to organize of MICE. The example of a hotel that organize of
MICE activities is The Westin Resort Nusa Dua Bali. The Westin Resort
Nusa Dua Bali has a magnificent MICE facility called BICC (Bali
International Convention Center). Several MICE organizers that has been
held, the conference is the largest MICE event held at BICC.
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The holding of a conference, there are certainly banquets that need
special services. The presence of a large banquet makes the workload of
Banquet Department has workload more than before. That's why Banquet
Department reqruit daily workers, to help organizing the event. Because
total of the employees who use only 17 employees in the operational
banquet, and insufficient to held some big events.
One of the conference event that has been held is Smartfren Annual
Distributor Conference 2018. It requires a lot of daily worker. Needed
many daily worker that make the hotel does not has a special recruitment.
Based on preliminary research conducted, it turns out the banquet
section has no basic reference calculation standard to determine the
number of daily worker required. For decide what the daily worker needs
that help excessive workload, requires calculations on how much workload
is divided by time doing workload. Based on these results of calculations
can be concluded how many daily worker will be required.
Seeing the problem above, the author want to deeply research about
needs of the daily worker banquet using workload analysis which
previously looking at the type of work that's load. The purpose of this
research is to know the calculation of daily worker banquet requirement
and the type of work that's load. The benefits of this research is expected
to be used as a reference by the hotel in calculating the needs of daily
worker banquet.
1.2 Theoretical Review
human resources
Human resources are also the only resources that have a sense of feeling,
desire, skills, knowledge, encouragement, power and work (ratio, taste
and intention) (Sutrisno, 2009: 3).
Banquet
Banquet can be defined as a formal banquet for a large number of people
(minimum 15 people) usually accompanied by speeches or ceremonies
(Atmodjo, 2005: 2).
Event
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Implementation of an event can be defined as an activity organized to
commemorate important matters throughout human life whether
individually or groups that are adat-bound, cultural, traditions and religions
organized for a particular purpose and involve the community environment
held at a certain time (Noor , 2009: 7).
Conference
Conference is a meeting held primarily on customary or customary forms
of custom, two agreements between states of government or international
agreements on the topic of prisoners of war and so on (Kesrul , 2004: 7).
Workload
The workload can also be defined as a difference between the capacity or
the ability of the worker to the demands of the work to be faced (Astianto,
2014).
2. Research Methods
This research was conducted at The Westin Resort Nusa Dua Bali
precisely at the event of Smartfren Annual Distributor Conference 2018.
This research uses qualitative and quantitative data types, obtained from
primary and secondary data sources. The scope of this study is the
workload of daily worker, time to complete the workload, and daily worker
needs in helping to complete the work they have. Data collection methods
in this study used in-depth interviews with human resource department,
banquet department and daily worker with guide line interview, in
determining sample for daily worker by accidental sample technique.
In addition, the method of data collection is done by observation,
literature study and documentation. Last, the research method used to
analyze the data is the workload analysis and qualitative descriptive
analysis. This workload analysis is used to find workloads, time to
complete workloads and how many daily worker they want. Qualitative
descriptive analysis of the authors use to describe the results of load
analysis calculations obtained in this study.
3. Discussion Of Research Results
Banquet department has an important role in every event organized
by The Westin Resort Nusa Dua Bali. The role is to serve with professional
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service to every guest who carry out the event. Running its role can not be
done alone, because the number of employees owned only 17 people and
not enough to perform its role. Usually this situation can handle by hiring a
daily worker for help to complete the work they have. Looking at this
situation required the calculation of workload analysis to determine the
number of daily worker required. This study uses the Smartfren Annual
Distributor Conference 2018 as the basis for reference in calculating the
number of daily worker banquet required. This event the author made for
reference because in it many required daily worker in assisting the
implementation of this event compared to other events. In this event there
are the type of work assigned to the daily worker on February 28, 2018
until March 1, 2018, the type of work is pepare for meeting, service
meeting, clear up meeting, prepare coffee break, coffee break sevice,
clear up coffee break, lunch service , clear up lunch, service dinner, and
clear up dinner. Based on the following then will explain how to get the
number of daily worker required.
3.1 Stages In Recruiting Daily Worker Banquet
The Westin Resort Bali Nusa Dua does not have a written SOP on
recruitment for daily worker banquet that helps every activity there. But
there are several steps to follow. The stages can be seen in Picture 2
below.
Picture 1. Daily Worker Recruitment Flowchart
source: interview results 2018 (data processed)
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Viewed from Picture 2 above the first thing to do is do a banquet
request by creating a requisition associate form. Then bring the form to the
General Manager, Director of Human Resource and Financial Controler for
approval. Once approved then the human resource department conducts
daily worker recruitment process.
3.2 The calculation of total daily worker needs based on the workload
determined by the hotel
Workload analysis is a procedure that provides or produces labor
measuring tools and standards of labor preparation that indicate the
amounts employed for each job (Moekijat, 125: 1998). The calculation of
workload analysis to determine the daily worker needs in this event is
based on the number of service employees who numbered only seventeen
people, the limited time and the amount of workload set by the hotel at the
event. The small number of employees than the amount that will be
required at the time of organizing the event leads to the need for daily
worker. Seeing this, the calculation results obtained as follows:
Table 4.1 Average Results Observation Workload Daily Worker In
Accordance with the Hotel Terms.
Activity Volume Time Total Time
Circle time:
Service meeting 2 240 480
Clear up meeting 1 30 30
Prepare coffee break 2 30 60
Service coffee break 2 120 240
clear up coffee break 2 15 30
Service lunch 1 60 60
clear up lunch 1 20 20
Service dinner 1 120 120
Clear up dinner 1 45 45
Total circle time 1085
No-circle time:
Shows toilet for guest 10 2 20
Total non-circle time 20
Time of fatigue (personal time):
Go to toilet 4 5 20
relieves thirst 4 2 8
Total time of fatigue (personal time) 28
Break time 60
Total time 1193
Source: interview results 2018 (data processed)
Based on Table 4.1 it can be seen the total time used to complete the
work cycle is 1085 minutes. The total time to complete a non-circle job is
20 minutes. Total fatigue time is 28 minutes and rest time is given 60
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minutes. Based on Table 4.1 above can be described in more detail the
results of the table as follows:
Circle time : 1085 minutes
Time is not a circle : 20 minutes
Time of fatigue (personal time) : 28 minutes
Total time : 1133 minutes
Based on the total time working on the workload, the following calculation
of the workload analysis is calculated:
Total workload = total time x number of manpower owned
= 1133 x 17
= 19.261
Total of working hours per day = hours x one hour per minute
= 8 x 60
= 480
So total of daily worker required is:
Judging from the calculation the amount of labor requirements as
many as 41 people. The result has not been reduced permanent
workforce from banquet, if reduced by 17 people then the shortage to 24
more. So the daily worker needed is 24 people. Looking at the results
obtained from the calculation of workload analysis above there was a
difference in the results of the number of daily worker employed. This
difference occurs because the calculation to determine the daily worker
that will work does not exist only using estimates. This estimate is
intended only to determine based on the place used for the event to be
held and the layout of the event held. Therefore the calculation to
determine the daily worker is very necessary because it will be more
Total workload
WLA = x 1 person
Total of working hours per day
19.261
= x 1 person
480
= 40,12 ≠ 41 (rounded up to 41)
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certain number will be employed, no longer have to estimate the number
of daily worker required.
3.3 The calculation of total daily worker needs based on the fact that
experienced daily worker
Daily worker is a person who works in an agency both in the
environment of government agencies and private institutions. Employees
on this status are paid once a day, every other day, once a week, two
weeks depending on mutual agreement. Usually employees with this
status applies the principle of no work no pay, no work no wages
(Sihombing, 2013). This study was conducted to see how many daily
worker needed based on the hotel's provisions and the reality. To know
the amount then need to do the calculation of workload analysis, which
then can be a comparison between the two. Workload analysis is a
process to calculate the workload of a position or job and human resource
needs to fill the position or job (Koesomowidjojo, 2017: 58). For more
details will be presented calculation of workload analysis as follows:
Table 4.2 Average Results Observation Workload Daily Worker
In Accordance with the Reality Experienced Daily Worker.
Activity Volume Time Total Time
Circle time:
Service meeting 2 240 480
Clear up meeting 1 60 60
Prepare coffee break 2 45 90
Service coffee break 2 120 240
clear up coffee break 2 25 50
Service lunch 1 60 60
clear up lunch 1 30 30
Service dinner 1 120 120
Clear up dinner 1 60 60
Total waktu lingkaran 1190
No-circle time:
Shows toilet for guest 8 5 40
Total non-circle time 40
Time of fatigue (personal time):
Go to toilet
4 15 60
relieves thirst 4 5 20
Total time of fatigue (personal time) 80
Break time 60
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Total time 1370
Source: interview results 2018 (data processed)
Based on Table 4.2 the total time working on a work loop is 1090. The
total time in completing a non-circle job is 40 minutes and the total time of
fatigue is 60 minutes. To be more clear then can be described in more
detail the results of the table as follows:
Circle time : 1090 minutes
Time is not a circle : 40 minutes
Time of fatigue (personal time) : 60 minutes
Total time : 1075 minutes
The following presented the workload analysis:
Total workload = total time x number of manpower owned
= 1310 x 17
= 22.270
Total of working hours per day = hours x one hour per minute
= 8 x 60
= 480
So the Total of daily worker required is:
Judging from the calculation the amount of labor needs of 47 people.
The result has not been reduced by a permanent workforce owned by
banquet, if reduced by 17 permanent employees then the shortage to 30
more. Based on the results of these calculations there are differences in
the number of daily worker required by the calculation on the same day
and the number of daily worker working at the time. This is due to the
sudden daily worker requests making the requirements for the specified
recruitment not implemented, so that the daily worker working needs to get
Total workload
WLA = x 1 person
Total of working hours per day
22.270
= x 1 person
480
= 40,12 ≠ 41 (rounded up to 41)
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a brief on the workload to be done to make the time spent longer. See also
the calculation of the number of daily worker required does not exist
causing less exact daily number of actual worker required. The calculation
is only based on estimates. This event is running smoothly but it takes
extra time to complete the existing workload. Seeing this, it is certain that
the calculation of this analysis is needed to be applied so that no
additional time is required.
4. Conclusion And Suggestion
4.1 Conclusion
Based on the research that the authors do it can be concluded that
the shortage of people based on the hotel provisions on the date is 24
people. Based on the fact it takes as many as 30 more people. Seeing the
result is difference in determining the number of daily worker. This
happens because there is no calculation to determine the daily worker,
need for additional time to complete workload, the provisions are not
executed properly and requests for recruitment of daily worker abruptly.
4.2 Suggestion
Looking at the research that author make it about daily worker
banquet workload analysis in organizing the event of Smartfren Distributor
Conference 2018, then there are some suggestions that the author give to
evaluate the determination of daily worker banquet needs. So the advice
that the author can give, research conducted on the analysis of this
workload should be applied by the hotel to the needs of daily worker is not
too much or too little. Also, the daily worker request is more planned so
that in the process of daily worker selection that works in accordance with
the wishes of the hotel and does not happen again excessive time to teach
the work that is charged.
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