ISSN: 2001-015X V O L 5 , N O 1 ( 2 0 1 5 ) C O N T E N T S Yves Barlette, Katherine Gundolf, Annabelle Jaouen Toward a better understanding of SMB CEOs' Information Security Behavior: Insights from Threat or Coping appraisal pp. 5-17 Abdesamad Zouine, Pierre Fenies A new evaluation model of ERP system success pp. 18-39 Vincent Grèzes The Definition of Competitive Intelligence Needs through a Synthesis Model pp. 40-56 Jonathan Calof 1 , Laurent Mirabeau 1 , Greg Richards 1 Towards an environmental awareness model integrating formal and informal mechanisms – Lessons learned from the Demise of Nortel pp. 57-69 O p i n i o n S e c t i o n Jean-Maurice Bruneau, Pascal Frion Revisiting Sun Tzu in the Information Overload Age for Applied Intelligence Education: Stop Answering, Find Good Questions pp. 70-89 ~ 2 Journal Contact: Mailing Address: JISIB Halmstad University Box 823 301 18 Halmstad SWEDEN Principal Contact: Prof. Dr. Klaus Solberg Søilen School of Business and Engineering (SBE) Email: klaus.solberg_soilen@hh.se Copyright © 2015 JISIB, Halmstad University. All rights reserved. 3 E D I T O R I A L T E A M Founding Editors Prof. Henri Dou (France), Goupe ESCEM Prof. Per Jenster (China), NIMI Honorary Editors Prof. John E. Prescott (USA), University of Pittsburgh Prof. Bernard Dousset (France), Toulouse University Editor-in-Chief Dr. Klaus Solberg Søilen (Sweden), Halmstad University Regional Associated Editors America: Prof. G. Scott Erickson (USA), Ithaca College Europe: Prof. Sahbi Sidhom (France), Nancy University Asia: Prof. Xie Xinzhou (China), Beijing University Africa: Prof. Adeline Du Toit (South Africa), University of Johannesburg T h e E d i t o r i a l B o a r d : Dr. Mark Xu, University of Portsmouth, UK Dr. Subir Ranjan Das, University of Petroleum & Energy Studies, India Associate Professor Dirk Vriens, Radboud University, Netherlands Professor Karim Baina, École nationale supérieure d'informatique et d'analyse des systèmes (ENSIAS), Morocco Professor Uwe Hannig, Fachhochschule Ludwigshafen am Rhein, Germany Dr. Klaus Solberg Søilen, Halmstad University, School of Business and Engineering, Sweden Dr. Eduardo Flores Bermudez, Bayer Schering Pharma AG, Germany Professor Kingo Mchombu, University of Namibia, Namibia Professor Adeline Du Tout, University of Johannesburg, South Africa Professor Pere Escorsa, School of Industrial Engineering of Terrassa, Politechnical University of Catalonia, Spain Associate Professor Per Frankelius, Örebro University, Sweden Professor Malek Ghenima, L'Université de la Manouba, Tunisia Professor Blaise Cronin, Indiana University, United States Dr. John E. Prescott, University of Pittsburgh, United States Dr. Michael L Neugarten, The College of Management, Rishon LeZion, Israel Professor Mika Hannula, Tampere University of Technology, Finnland Professor Kamel Smaili, Université Nany 2, France Professor Henri Jean-Marie Dou, ATELIS Competitive Intelligence Work Room of the Groupe ESCEM, France Professor Bernard Dousset, Toulouse University, France Professor G. Scott Erickson, Ithaca College, United States Professor Sahbi Sidom, Université Nancy 2, France Professor Xinzhou Xie, Beijing Science and Technology Information Institute, China Associate Professor Jonathan Calof, Telfer School of Management at University of Ottawa, Canada Professor Per V. Jenster, Nordic International Management Institute, China Professor Alfredo Passos, Fundação Getulio Vargas, Brazil Professor Brigitte Gay, ESC-Toulouse, France Professor Sophie Larivet, Ecole Supérieure du Commerce Extérieur (ESCE), Paris, France T h e M a n a g e r i a l B o a r d : Way Chen, China Institute of Competitive Intelligence (CICI) Raíner E Michaeli, Director Institute for Competitive Intelligence GmbH, Germany Philippe A. Clerc, Director of CI, innovation & IT department at the Assembly of the French Chambers of Commerce and Industry, France Alessandro Comai, Director of Miniera SL, Project leader in World-Class CI Function, Spain Pascal Frion, Director Acrie Competitive Intelligence Network, France Hans Hedin, Hedin Intelligence & Strategy Consultancy, Sweden Mourad Oubrich, President of CIEMS, Morocco javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/49') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/18') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/20') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/19') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/21') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/3') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/22') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/23') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/24') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/25') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/26') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/27') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/28') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/6') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/29') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/17') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/16') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/4') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/7') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/8') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/9') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/10') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/12') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/31') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/13') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/14') javascript:openRTWindow('https://ojs.hh.se/index.php/JISIB/about/editorialTeamBio/15') 4 JOURNAL OF INTELLIGENCE STUDIES IN BUSINESS Halmstad, May 25th 2015 E D I T O R I A L N O T E V O L 5 , N O 1 ( 2 0 1 5 ) In this issue of JISIB we bring you articles from two different conferences held this spring. The first was the 7 th International Competitive Intelligence (ICI) conference held in Strasburg 25-26 th March. The second was the IT Management Annual (AIM) conference held in Rabat May 20-22. The journal would like to thank the organizers of these conferences for a fruitful cooperation, where JISIB editors have served as reviewers of scientific track papers and best paper awards. To keep up with the journals new aim to publish case studies Calof et al. present the story of Nortel, a Canadian telecommunications and data networking equipment manufacturer which went bankrupt in 2009. As always we would first of all like to thank the authors for their contributions to this issue of JISIB. On behalf of the Editorial Board, Sincerely Yours, Prof. Dr. Klaus Solberg Søilen Editor-in-chief Halmstad University I Box 823 I S-301 18 Halmstad, Sweden I Tel: +46 35-16 71 00 https://en.wikipedia.org/wiki/Telecommunications https://en.wikipedia.org/wiki/Networking_equipment