id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
jolgri-37		jolgri-37			.htm	text/html	8185	323	36	Sibanda, P., 2017, ‘Challenges of local authorities service delivery a case of Bulawayo City Council’, Unpublished Master’s dissertation, MSU library, viewed 15 February 2021, from http://hd/handle.net/11408/3014. From the literature reviewed, citizen engagement and involvement are important factors in improved service delivery as they are the ones directly affected by the decisions made by the municipality (Eigeman 2007; Makanyeza et al. 2013; Whitaker 1980).	cache/jolgri-37.htm	txt/jolgri-37.txt
