Scanned Document Learning and Teaching in a Changing World FRED LOCKWOOD LEARNING AND TEACHING UNIT, MANCHESTER METROPOLITAN UNNERSITY MANCHESTER, UNITED KINGDOM INTRODUCTION In his audio- tap ed agenda, David Hawkridge (19951 id~ntified five issues worthy of discussIOn: globalisation, electronifi- cation, commodification, domination, and liberation. Each of these relates directly to learning and teaching in a changing world. Globalisation: Hawkridge asked if distance education was becoming a truly global aclivity, rather than the collection of local or national activities seen at that time. He asked if there was any evidence of a growing number of learners in one cOlliltry studying in another, of policies to recruit learners to study at a distance from other countries. While he acknowledged the cooperation represented by regional illuversities, like the Uluversity of the South Pacific and the Uluversity of the West Indies, he wo.nder:? as to the prospects for mega UlUverslties. He also speculated as to the creation of other institutions, like a uni versity of Southern Africa or an Arab Open Uluversity. Electronification: The term "electrOllifi- cation," coined by Hawkridge in 1995, has not been adopted by others. However, the developments he foresaw in multimedia delivery and online learning/ e Leanling have been dramatic. Hawkridge asked how soon the whole world would be wired and whether such electronification would be merely a first world dream - in that access to e Learning in terms of hardware cos ts and software licences, of training staff in the use of appropriate media and its delivery, as well as the IT skills of learners, would need substantial investment. Without such investment he suspected that the hopes of increased access and equity would be compromised. Commodification: It was evident in 1995 that within individual countries and regions educational institutions were competing for students. Often the cos t of courses for nationals was subsidised by central govenmlents wluch made overseas recruitment problematic or a two-tier pricing policy cumbersome. Hawkridge wondered as to the growth in the sale of knowledge products, not just within an individual cOlliltry but across national boundaries. Indeed, in his taped agenda Hawkridge invited listeners to consider where to place a £10,000 investment among commercial distance learning providers, an industry in its infancy. Domination: Hawkridge suggested that globalisation, electrOllification and commodification can readily lead to domination. Powerful educational Journal of Distance Learning, Vol 7, No 1, 2003 © Distance Education Association of New Zealand 30 providers, like the mega universities and even larger commercial providers, can so easily dominate the provision of smaller, perhaps less well resourced institutions. In such environments customers are typically asked to consider the economics of investing the resources required to develop learning materials for sud1 relatively small groups of learners when the purchase of existing materials would be more cost effective. However, he wondered if there is a danger of the ideologies embodied in the purchased materials being transmitted from one culture to another or imposed on them. Would the recipient cultures be in danger of being deskilled in terms of materials design and system development? Would progressive commitment to a commer- cial provider irretrievably commit an institution and make them dependent? Liberation: Hawkridge asked if globalisation would assist U1 the meeti11g of a worldwide need, one that would improve access and equity. He asked if electronification would overcome the disadvantages of not only place and time but also access to a world of resources. He wondered if, U1 a predomll1antly market economy, commodification would drive down prices of learnu1g materials and support systems. He asked if distance learnu1g would UKrease understandi11g of mU10rity cultures and not swamp them. GLOBALISATION In his book Mega Universities and Knowledge Media (Daniel, 1996), the former vice chancellor of the Open University stated tl1at merely to maintau1 the present proportion of the world population tl1at benefit from a muversity level education "a sizeable new muversity would now be needed every week" (p . 4) . A new muversity is not beu1g opened every week, but the opportmuty to study and the resources available are expandu1g daily-probably equivalent to a new Uluversity each week. Search for any item of acadenuc u1formation on the Web or U1 specialist databases, and marvel at the vast number of sites and resources available. The International Centre for Distance Learnu1g (ICDL) (http://icdl.open.ac.uk) has assembled and mau1tains a database of over 35,000 distance learnu1g courses from over 1,000 institutions U1 100 countries. There are courses available from accoUl1tancy to zoology, and numerous subjects U1 between. Subject areas that were once thought could only be taught U1 a conventional semu1ar, laboratory, workshop, or cli1ucal setti11g are now available at a distance . It is possible to follow a distance learnu1g course U1 perfumery or acupUlKture, sport and exercise science, or midwifery - the scope is enormous. Other databases such as the Distance Learnu1g Course FU1der have a record of 60,000 eLearnu1g courses offered by 131 countries (http://www .dlcoursefu1der .com). The database reveals that one can study for a Master of Busu1ess AdmiIustration from the Uluversity of Athabasca or Indira Gandlu National Open Uluversity, fyom Monash Univer- Sity or Harvard - or an onli11e business course from the 2,700 currently on offer (http://www.mba-course-finder.com).In tlus context it is estimated there are 500 million Internet users at the present time and the growth shows no sign of abati11g (Ryan, et al., 2000). Prestigious iI1stitutions like tl1e Massachusetts Institute of Tedmology U1 the Umted States are makiI1g their tead1i11g materials freely available on the Web (the Manchester Institute of Technology Journal of Distance Learning, Vol 7, No 1, 2003 © Distance Education Association of New Zealand 31 likewise). But, of cours e, if learners want the qualification that ratifies their learning they will need to register as students and pay the fee! It is evident that a global market exists .. ' for open, distance, and flexible learning courses with consortia being . formed to pool their resources and make them even more accessible. For example, thos e institutions that form Universitas 21 (http://www.universitas21. com) collaborate in a whole range of ways from the interchange of students and researchers to course materials. Similarly, the Global University Alliance (http://www.gua.com) illustrates how new groupings are being formed to pool their expertise and resources and make them more widely available. Most recently eleven U.K. and U.s. universities have aligned themselves to form the Worldwide Universities Network to develop and market graduate courses for online delivery (http:/ /www.wun. com). Increasingly these consortia are being formed to maintain and extend their competitiveness and secure market share. They promote and sell a product developed in a ",;,estern culture, one that may not be appropriate in other cultures. The courses assembled by universities are not restricted to adults but are increasingly being made available to able school pupils and to industry. For example the Open University recently conducted a pilot scheme where its courses were available to sixth-form students. It was so successful that the sch eme is to be ex tended to another 100 specialist schools in the United Kingdom. The scheme will further strengthen the competitive edge enjoyed by the Open University and will sit alongside the growing list of internal and ex ternal providers, a point acknowledged by Peters: "Even the conventional student of the future is likely to be en gaged in eLearning from more than one provider as the barriers b etween further and higher education and schools continue to break down" (2001, p. 4). A product of globalisation is, of cours(', competition, where entrepreneuri,tI institutions seek to attract the nationals {11 one country onto courses developed for only the parts a p erson wants. The Am erican Association of Publishers es timates that the e-book market is likely to be a US$2.3 billion illdustry by 2005. Powerful consortia are beillg assembled to develop/exploit tlus growth. For example, Price Waterhouse Coop er, Inter Trust TeclUlology, aIld Adobe Systems are workillg together to prOvide access to e-books via Adobe's Portable Document Reader format (PDF). While Adobe Acrobat software may b e fre e, the cos t of the e-books is Ulllikel y to be so - that is assumillg the learners have the ability aIld equipment to download, prillt, and purchase this material. Countries around the world are recogmsmg the opportUluties that are becoming illcreasillgly available and are plamIDlg for a growth not only ill lugher education but also ill illdustry, commerce, aIld the public services. WithiIl the Uluted Kingdom there has been a Significant illcrease ill the use of self-illstructionallearnlllg materials ill the workplace: ilKreasillg from 43 percent ill 1999 to 63 percent ill 2000 (Department for Education and Employment, 2001a) . All predictions suggest tills will contlllUe to illcrease, with Uluversities ilKreasillgly COmpetlllg with national aIld illternational commercial providers . DOMINA TION There is much talk of the knowledge economy, of the knowledge media (Eisenstadt & Villcent, 1998), and of ilwestment ill a country's major asset-its people. But who will provide the fuel for the knowledge economy, who will exploit the knowledge m edia, who will provide the materials Journal of Distmlce Learning, Vol 7, No 1, 2003 © Distance Education Association of New Zealand 34 from which the knowledge and skills can be acquired? Govenlllents will undoubtedly lead through policy initiatives and are doing so. For example, in support of learners over nineteen years of age the U.K. govenilllent provides Individual Learning Accounts (ILAs) worth £150 to any learner who is prepared to contribute £25 towards a course provided by an accredited provider. It also allows learners to obtain an 80 percent discount of the cost to purchase the training required. (Unfortunately, due to widespread fraud the scheme was suspended.) Despite these problems, U.K. mnversities and commercial institutions are begiluting to meet tIns need. In April 2001 in the Ulnted Kingdom, the Open Uruversity and the Ulnversity for Industry (Ufi) signed a memorandum of understanding. Amle Wright, the clnef executive for Ufi, subsequently stated: "Between us, our complementary missions and good working relationships will ensure that the U.K. is a world leader in flexible and lifelong learning and application of new technologies" (Ufi, 2001, p. 1). TIns world leadersmp is obviously intended to benefit U.K. learners. However, it is also likely to be the base from wmch these institutions retain a competitive advantage (see DaInel, 1996), and secure a return from the investment by the British government by selling tIns expertise overseas . Furthermore, it is evident that developments with the U.K. eUruversity will involve a partnerslnp of educational aIld conmlercial providers . Commercial orgarusations are compeling to transform your existing material into self-instructional material (increasing online teacmng materials), but at a cost. For example, Knowledge Pool (http://www.knowledgepool.com) develops materials via a traditional course team approach, but also includes all accounts manager. The company will not only transform your materials into online materials but will provide online tutors, assemble frequently asked questions, and provide online assigIlllents. In a Follow the Sun network of staff, Knowledge Pool also offer 24 hour, 7 days per week, 52 week per year support for the systems aIld your learners. Other conmlercial orgalnsations such as Pearson Education (http://www .pearsoned.com) and Educational Multimedia Corporation (http://www .educationalmultimedia.com) offer similar services. Pearson Education will provide the plug-in cassette that provides an instant online course - developed elsewhere but wInch, they claim, will map onto your course objectives. The claims for such commercial orgaInsations are great. For example, Educabonal Multimedia Corporation's Website states, "We ensure an increased return on your learning investment by maximising knowledge retention through continuous interactions" (2003). For those wislling to exploit the new media, all early decision will involve deciding wmch virtual learning envirollllent (VLE) to adopt or whether there is a need to create your own. WIllie guidelines and criteria are available that will allow users to assess wInch VLE is likely to be most appropriate for them (Inglis, Ling, & Joosten, 1999), conlllercial compaInes are working hard to maintain and even increase their market share. You may benefit from the competition between providers such as Blackboard, Lotus LearningSpace, First Class, Web CT, etc. The benefits of a staIldard, supported platform Journal a/Di stance Learning, Vol 7, No 1, 2003 © Distance Education Association of New Zealand 35 with features resulting from massive investment in the VLE may need to be balanced agaillst the learnillg and teachillg restrictions they impose. However, the recent report from the Commonwealth of Learnillg (Farrell, 2001) argues that developil1g countries may fail to exploit the potential of onli1le learnmg due to the lack of a reliable communications ililiastructure. We will wait to see whether wireless communication systems like Bluetooth (http://wwwericsson.com/bluetooth/ default. asp ) will offer a solution. LIBERATION Access to higher education and the ability to study U at any time, at any place, and at any pace" can be liberatillg. It not only can provide the knowledge and skills that the workplace requires, which may secure a better future for those who benefit from it, but can provide illSights that can change a person's life forever. The sheer number of opportunities available to learners is staggerillg. In the 1960s higher education ill the United Kingdom, as ill many countries, was an elitist system; about 8 percent of eighteen-year-olds entered university. By the 1980s ill the United Kingdom this had risen to about 15 percent, and today it is about 30 percent. The U.K. government target is to expand provision to such an extent that 50 percent of eighteen- to thirty- year-olds will have benefited from higher education by 2010. In many developing countries, with a population profile that illdudes a Significant proportion of people aged under thirty, a silnilar target will be difficult to achieve. To meet this target, U.K. universities will have to recruit learners without the traditional qualifications and from other than upper socioeconomic groups. Furthermore, fillancial support for U.K. learners is such that only the poorest receive grantS-judged by many to be illadequate for the purpose-while others receive loans they will need to repay. The challenge is dear: universities ,> will have to recruit from previous]v . disadvantaged and under-represente~l groups, and reconsider the fillancid I support of learners, if these targets them. The Learning and Skills Develop- ment Agency ("Youth Will Get Learning Call on the Mobile," 2001) launched its three-year M-Learning Project, based on a mobile phone and design ed to deliver key skills, links to education and training, and careers advice to six teen- to twenty- four- year-olds. It aims to redress poor literacy and numeracy amongst this non-participating group of learners . In the llltervening p eriod Slllce 1995, it was argued: The ques tion is becomlllg, not whether flexible learnlllg can enhance the cost effectiveness of traditional teadmlg (important though that queslion is), but whether a university will survive and prosper III the next century without rapidly llltegratlllg the various dimensions of flexible leanmlg llltO its process, culture and values. 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