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A B S T R A C T

Keywords:

Journal of Small Business Strategy
2020, Vol. 30, No. 02, 59-71
ISSN: 1081-8510 (Print) 2380-1751 (Online)
©Copyright 2020 Small Business Institute®

w w w. j s b s . o rg

Introduction

1HHL Leipzig Graduate School of Management, Jahnallee 59, 04109 Leipzig, Germany, frieda.rosin@hhl.de
2HHL Leipzig Graduate School of Management, Jahnallee 59, 04109 Leipzig, Germany, dorian.proksch@hhl.de
3HHL Leipzig Graduate School of Management, Jahnallee 59, 04109 Leipzig, Germany, stephan.stubner@hhl.de
4HHL Leipzig Graduate School of Management, Jahnallee 59, 04109 Leipzig, Germany, pinkwart@hhl.de

Digital new ventures: Assessing the benefits of digitalization in entrepreneurship

Digitalization, Entrepreneurship, New ventures, Resource savings, Operational efficiency, Flexibility

APA Citation Information:  Rosin, A., F., Proksch, D., Stubner, S., & Pinkwart, A. (2020). Digital new ventures: Assessing the benefits of 
digitalization in entrepreneurship. Journal of Small Business Strategy, 30(2), 59-71.

New ventures typically suffer from the liabilities 
of newness and smallness (Djupdal & Westhead, 2015; 
George, 2005; Stinchcombe, 1965; Symeonidou, 2013). 
A variety of challenges accompany these liabilities, such 
as limited resources, which restrict new ventures in the 
number of actions they can employ (Djupdal & Westhead, 
2015; Ko & Liu, 2017). To survive despite limited resourc-
es, entrepreneurial organizations must rigorously manage 
resources and concentrate on actions that enhance efficien-
cy (George, 2005). Digitalization might help to overcome 
those limitations.

Information technologies encompass digital solutions 
for all elements of the value chain. Researchers have as-
signed a variety of benefits to the application of digital 
technologies, such as resource savings, greater operational 
efficiency and more flexibility (Bleicher & Stanley, 2018; 
Henriette et al., 2015; Ladeira et al., 2019; Nambisan, 2017; 
Parviainen et al., 2017). Integrating digital technologies in 
new ventures early in their life cycle therefore seems to be 

beneficial to overcome the limited amount of resources in 
entrepreneurial firms. In line with the resource-based view 
(RBV), new ventures might be able to generate competitive 
advantage by focusing on exploiting the benefits of apply-
ing digital technologies (Barney, 1991; Ladeira et al., 2019; 
Muhos et al., 2019).

Although previous research has identified a generally 
positive influence of digitalization, this effect has not been 
empirically tested in an entrepreneurial environment (Devos 
et al., 2012; Obwegeser et al., 2016; Riemenschneider et al., 
2003). Current research has just begun to understand the 
causalities between digital technologies and entrepreneur-
ship, a research stream known as digital entrepreneurship 
(Ladeira et al., 2019; Muhos et al., 2019; Nambisan, 2017; 
Ziyae et al., 2014). However, this research stream is still in 
its infancy and is limited in scope in explaining the benefits 
of applying digital technologies in the area of entrepreneur-
ship (Ferreira et al., 2016; Ladeira et al., 2019; Nambisan, 
2017; Zhao & Collier, 2016). As a result, researchers have 
called for future studies analyzing how digital technologies 
can shape the complex entrepreneurial environment (Berger 
& Kuckertz, 2016; Ladeira et al., 2019; Nambisan, 2017). 

Our study fills existing research gaps in this context. 

New ventures must rigorously manage their resources because they suffer from the liabilities of newness and smallness. Digitaliza-
tion, traditionally associated with resource savings, higher operational efficiency and more flexibility, implies great benefits for new 
ventures; however, this effect has not been empirically proven. Implementing the resource-based view, this article uses a survey with 
102 new ventures to investigate how new ventures benefit from digitalization. We clustered the new ventures in three groups according 
to their degree of digitalization (low, medium or high) and conducted an analysis of variance to compare the benefits of digitalization 
among these groups. Our results show that a higher degree of digitalization in new ventures does not result in direct resource savings 
such as decreased human capital or office space needed; rather, it results in indirect savings through increased operational efficiency. It 
also leads to considerably greater market flexibility. Our findings assist founder and founder support initiatives in evaluating the neces-
sity of investing in digitalization given the benefits realized.

Anna Frieda Rosin1, Dorian Proksch2, Stephan Stubner3, Andreas Pinkwart4

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A. F. Rosin, D. Proksch, S. Stubner, & A. Pinkwart Journal of Small Business Strategy / Vol. 30, No. 2 (2020) / 59-71

In this article, we examine how new ventures benefit from 
digitalization along the value chain. Our investigation dis-
tinguishes between degrees of digitalization to determine 
whether a higher degree of digitalization leads to greater 
benefits such as resource savings, greater operational effi-
ciency or more flexibility in new ventures. Building on the 
RBV, we develop and test hypotheses regarding to the bene-
fits of digitalization in new ventures. To do so, we collected 
data from 102 new ventures from various industries using 
a survey design. We used cluster analysis to group the new 
ventures according to degree of digitalization (low, medium 
or high) and conducted an analysis of variance (ANOVA) 
to test for the benefits of digitalization among these groups. 

This study contributes to the literature by responding 
to current calls for more digital entrepreneurship research 
(Ferreira et al., 2016; Ladeira et al., 2019; Nambisan, 2017; 
Zhao & Collier, 2016). The article provides researchers 
with a solid basis for understanding digitalization as a re-
source through the lens of the RBV and also highlights its 
limitations in entrepreneurship. This contribution is import-
ant in terms of research development, as there are only a 
few empirical studies in digital entrepreneurship and cur-
rent knowledge on the effects of a higher degree of digi-
talization in new ventures has not been driven efficiently. 
Understanding the causality between digitalization in new 
ventures and the benefits resulting thereof is also important 
from a practical perspective. With this article, we contribute 
to entrepreneurial practice by providing managerial insights 
that highlight the most important benefits of digitalization 
for new ventures. This is a key concern for new ventures, as 
the limited access to tangible resources results in the need 
to carefully evaluate costs and benefits of their investments 
(George, 2005; Symeonidou, 2013). Thus, without knowing 
the payoffs of digitalization, investments (whether by the 
new venture itself, its investors or other founder supporter) 
might not bring the expected returns (e.g., resource reduc-
tion) but instead result, in the worst case, in a waste of re-
sources. Because new ventures are subject to the liabilities 
of newness and smallness, misallocating resources to dig-
itization could ultimately threaten not only new ventures’ 
competitiveness but even their survival (George, 2005). 

The remainder of this article is structured as follows. 
In the next section, we introduce the theoretical framework 
by providing insights into digitalization in the area of entre-
preneurship and developing hypotheses to test the benefits 
resulting from the usage of digital technologies. Next, we 
describe the methodology and present and discuss the re-
sults of the empirical study. Finally, we highlight the impli-
cations as well as the study limitations and future research 
suggestions. 

Theoretical Framework

Entrepreneurship and Digitalization

Entrepreneurship describes the discovery, founding 
and running of new businesses, allowing the realization of 
novel ideas or business models and the generation of new 
opportunities in business (Ferreira et al., 2016; Ladeira et al., 
2019; Memon, 2016). Herein, we define the entrepreneurial 
firm as a new venture, being an organization not older than 
10 years and having not more than 50 employees. Research 
highlights that new ventures are typically confronted with 
a variety of challenges caused by the liabilities of newness 
and smallness (Djupdal & Westhead, 2015; George, 2005; 
Stinchcombe, 1965; Symeonidou, 2013). New ventures 
need to put a great deal of effort into developing intangible 
resources (e.g., a broad skill set, the establishment of op-
erational routines), which they typically do not have in the 
initial years due to the liability of newness (Barney, 1991; 
Fackler et al., 2013; Stinchcombe, 1965). Developing this 
knowledge and these actions takes time and financial re-
sources. However, new ventures typically lack these tangi-
ble resources and have difficulty generating scaling effects, 
because of the liability of smallness (Fackler et al., 2013). 
According to the RBV, entrepreneurs therefore need to se-
lect a strategy that can exploit internal resources and capa-
bilities in the best possible way relative to the opportunities 
arising externally (Barney, 1991). 

The RBV lays the theoretical foundation in our arti-
cle to examine how new ventures might be able to generate 
competitive advantage by focusing on exploiting the bene-
fits of digitalization (Barney, 1991; Cai et al., 2014; Martin 
& Javalgi, 2016). Using the RBV to explain new venture 
performance issues is common in entrepreneurship research 
(Cai et al., 2014; Martin & Javalgi, 2016; Sirmon et al., 
2007). Developing capabilities in the field of digital tech-
nologies might help new ventures efficiently and effectively 
perform value-adding tasks along the value chain (Martin 
& Javalgi, 2016). Creating own capabilities, such as digital 
technology capabilities, is necessary because the external 
environment is unlikely to provide all resources needed for 
a new venture to perform well (Cai et al., 2014; Sirmon et 
al., 2007). Building up a high degree of digitalization in 
new ventures seems to be a promising strategy for new ven-
tures to overcome the liabilities of newness and smallness. 

“Digitalization” describes the adaption of digital tech-
nologies in business, economy and society and provides 
possibilities to connect objects, individuals and entire or-
ganizations (Autio, 2017; Legner et al., 2017). Applying 
digital technologies in the field of entrepreneurship is sum-
marized as “digital entrepreneurship” (Davidson & Vaast, 



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A. F. Rosin, D. Proksch, S. Stubner, & A. Pinkwart Journal of Small Business Strategy / Vol. 30, No. 2 (2020) / 59-71

2010; Nambisan, 2017), defined as new ventures that are 
linked with digital activities or goods and services and thus 
pursue opportunities with the help of any digital element 
(Davidson & Vaast, 2010; Dutot & Van Horne, 2015). Ac-
cording to Hull et al. (2007), digital entrepreneurship can 
be divided into three groups: light, moderate and extreme 
digital entrepreneurship. Light digital entrepreneurship de-
scribes a firm that uses digital technologies only as com-
plement to more traditional processes. Moderate digital en-
trepreneurship, in contrast, encompasses new ventures that 
can exist only by concentrating on a digital product/service 
or other digital components, and extreme digital entrepre-
neurship describes firms having a digital product or service 
as well as digital processes. Berger et al. (2018) note that 
these digital processes can be of pure technical nature or 
can include the active involvement of humans (e.g., digital 
customer interaction, digital internal collaboration). In this 
article, we define the degree of digitalization similar to Hull 
et al.’s (2007) conceptualization, distinguishing between 
low, medium and high degrees of digitalization by means of 
digital products/services, digital processes, digital customer 
interaction and digital internal collaboration.

The Benefits of Digitalization

The application of digital technologies in the context 
of entrepreneurship and small-and medium sized enter-
prises has revolutionized organizations around the globe 
(Celuch et al., 2014; Ziyae et al., 2014). New ventures that 
can successfully adopt digital technologies and develop the 
necessary capabilities to use those resources along the value 
chain are able to generate a variety of benefits (Ladeira et 
al., 2019; Voelker et al., 2017; Žebrytė et al., 2019) to over-
come the liabilities of newness and smallness. Parviainen 
et al. (2017), for example, show that the potential effects 
resulting from digitalization are positive. Organizations that 
can, for example, digitalize information-intensive process-
es are able to replace manual steps, which helps streamline 
actions (Parviainen et al. 2017). Thus, an integrated digi-
talization enables new ventures to track processes in real 
time so that workflows become more transparent (Arkhi-
pova & Bozzoli, 2018; Iivari et al., 2016), which allows for 
not only faster decision making but also the identification of 
processes with improvement potential, which might result 
in cost savings (Hui, 2014; Iivari et al., 2016; Mazhelis et 
al., 2013). 

In addition, the transformation from manual to digital 
processes along the entire value chain enables firms to auto-
matically collect and analyze data, which can help new ven-
tures increase the quality and comprehensiveness of infor-
mation that is transferred from one end to another (Ladeira 

et al., 2019). It further helps organizations identify risk fac-
tors. The continuous access to real-time data provides man-
agers with the opportunity to react before problems occur, 
resulting in potential cost savings (Parviainen et al., 2017). 
Thus, we believe that the more parts along the value chain 
are digitalized, the higher are the resource savings. 

Replacing manual tasks with digital technologies can 
also render some tasks previously performed by employees 
obsolete (Parviainen et al., 2017), resulting in potential staff 
reductions. Having fewer team members might also affect 
the office space needed. Moreover, the more digital orga-
nizations are, it seems the greater opportunity for flexible 
work styles such as remote work, which can potentially fur-
ther decrease the need for office space (Parviainen et al., 
2017). When all the information and services are digitalized, 
the necessity of collocated work teams is minimized (Hull 
et al., 2007) because employees have access to all necessary 
tools and information digitally (Iivari et al., 2016). In addi-
tion, the greater the degree of digitalization in the new ven-
ture, the less infrastructure is needed to store documents or 
other physical products, which also appears to result in less 
need for office space, which in turn might lead ultimately to 
lower costs (Ladeira et al., 2019). Those potential resource 
savings through digitalization lead to the first hypothesis:

H1. A higher degree of digitalization in new ventures leads 
to greater resource savings.

Digitalization also facilitates the development of im-
proved working routines in new ventures (Hair et al., 2013). 
Using digital technologies in entrepreneurial organizations 
allows, for example, for immediate replies to customer que-
ries, either automatically for standard requests or with just-
in-time replies through online applications, such as chat bots 
(Ladeira et al., 2019; Mazhelis et al., 2013). Such technol-
ogies appear to save time and thereby potentially influence 
new ventures’ operational efficiency. Digitalizing further 
provides firms with the potential to have digital payment 
or customer relationship management systems (Mazhelis et 
al., 2013), which looks as if it leads to faster response times 
and less routine work. Moreover, the more digital an orga-
nization is, it seems, the greater the amount of new oppor-
tunities for communication and internal collaboration (Hair 
et al., 2013; Joshi et al., 2018). This is especially relevant 
when members of the new ventures are dispersed in terms 
of time or geography (Hair et al., 2013). Employees’ digital 
capabilities can also include the ability to engage in active 
exchange of information and documents through digital 
platforms such as cloud services (Fischer & Reuber, 2011). 
These digital capabilities support decision making and ul-
timately influence digital collaboration. Moreover, digital 



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means of communication also provide new opportunities to 
share information with external stakeholders such as sup-
pliers (Hull et al., 2007; Ladeira et al., 2019). By providing 
suppliers with direct access to diverse digital platforms, it 
appears that the operational efficiency in new ventures can 
be increased in the sense that information does not need to 
be manually shared with these stakeholders. A high degree 
of digitalization in new ventures therefore seems to result 
in more operational efficiency (Iivari et al., 2016). These 
aspects give rise to the second hypothesis: 

H2. A higher degree of digitalization in new ventures re-
sults in more operational efficiency.

Digitalizing various parts of the value chain in new 
ventures means that team members have access to all digital 
information regardless of their location. The more digital a 
new venture is, the greater appears the work flexibility, as 
the number of actions team members must physically per-
form in the office decreases (Parviainen et al., 2017). In-
stead, they are able to work remotely from any place with 
internet connection, resulting in potentially increased work-
ing flexibility. Digitalization further influences the market 
flexibility for organizations (DeLone et al., 2018; Ladeira 
et al., 2019; Von Briel et al., 2018). The more digitalized 
a new venture is, the more opportunities the firm has to 
generate valuable information about stakeholders such as 
customers and the greater its access to other markets due to 
the internet (Ladeira et al., 2019). In addition, with digita-
lization comes the “ability to turn existing products or ser-
vices into digital variants, and, thus, offer advantages over 
tangible products” (Parviainen et al., 2017, p. 64). This way, 
new products can be introduced to the market more easily. 
Furthermore, a high degree of digitalization enables firms 
to get digital customer feedback through digital platforms. 
This way, new ventures can integrate customers’ opinions 
as they develop digital innovations. As such, digital tech-
nologies seem to speed up the time to market and to affect 
the market flexibility (DeLone et al., 2018; Von Briel et al., 
2018). This reasoning results in the third hypothesis: 

H3. A higher degree of digitalization in new ventures re-
sults in greater flexibility.

Method
Data

We collected data of German digital new ventures 
from May 2018 until November 2018. We asked the found-
ers to fill out our online survey. For the data collection, we 
initially dispersed our survey link within our university 

network as well as shared the survey at two entrepreneur-
ship conferences. We then used a snowballing sampling 
technique, meaning that we asked respondents to refer us 
to other potential participants. Using this technique for data 
collection is common in entrepreneurship research (Khelil, 
2016; Kuhn & Galloway, 2015; Singh et al., 2015; Verver 
& Koning, 2017) because it provides an effective method 
to create a homogeneous sample in a population in which 
the total size is unknown. This holds true in the case of the 
German entrepreneurial landscape. Due to its continuous 
increase but also disappearance of new ventures the overall 
size of the market is unidentified (Khelil, 2016; Neergaard, 
2007). This is especially the case as we aimed to have a high 
share of digital new ventures in our dataset.

To develop items to measure the degree of digitaliza-
tion and evaluate its benefits, we referred to academic lit-
erature (Berghaus et al., 2017; Davidsson et al., 2017; Hull 
et al., 2007). We made adjustments to our items by consid-
ering the characteristics of new ventures. Two experts on 
our author team guided the process, a common academic 
practice (Davidsson et al., 2017): One author is a successful 
digital entrepreneur with 20 years of experience who has 
founded four digital new ventures and is an investor in more 
than 35 digital businesses. A second author serves as minis-
ter for digitalization on the state level. Furthermore, we also 
discussed our items with two other founders as well as four 
other researchers from our field. For these discussions, we 
put special focus on comprehensiveness and comprehensi-
bility. We then conducted two pretests involving a total of 
17 people, with the aim of gaining feedback on the survey 
questions. As a result of this feedback, we again adapted 
our items. In addition, we paid special attention to outliers 
in our constructs, which might have been caused by mis-
understandings. Again, we adjusted the items accordingly. 
Following the first two pretests, we conducted a pilot study 
with 24 participants to determine the reliability of the con-
structs and significant items (Davidsson et al., 2017). We 
observed a high reliability in the constructs; therefore, we 
began the final data collection using the questionnaire items 
that remained. After 116 responses, we were not referred 
to any more new ventures, meaning that we already had 
included all new referrals in our data set. We removed 14 
responses from our final calculations: 4 of the participating 
firms were older than 10 years and 10 were not headquar-
tered in Germany. 

Our final model therefore contains 102 cases. On av-
erage, the new ventures were 3.4 years old (median: 3). 
The majority of the participants (70.6%) were part of the 
founding team, 15.7% were members of the management 
team and the rest included other team members (13.7%). 
The industry distribution was diverse, with participating or-



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ganizations active in information technology (IT)/consumer 
electronics (12 participants), consumer services (11 partic-
ipants) and consumer commerce (9 participants), among 
others. Participants’ ages were diverse as well: seven par-
ticipants were between 18 - 24 years of age, 61 were be-
tween 25 - 34 years, 25 were between 35 - 44 years, eight 
were between 55 - 65 years, and one was over 65 years. 
The majority of participants (59%) had a business/econom-
ics background; the remainder of respondents had varied 
backgrounds: IT: 11, social science: 8, life science: 6, engi-
neering 4, law: 1 and other: 11.

We measured the degree of digitalization with four 
dimensions: digital product and services, digital process-
es, digital customer interaction and digital collaboration. 
To measure the items for the construct of digitalization, 
we used a multi-indicator approach. Because the degree of 
digitalization cannot be measured directly, we used partial 
least squares (PLS) structural equation modeling to cre-
ate a latent variable score for the construct. This type of 
variance-based structural equation modeling has recently 
gained popularity in entrepreneurship and management re-
search and is the method of choice for explorative studies 
(Cannavale & Nadali, 2018; Kuckertz & Prochotta, 2018; 
Shinnar et al., 2012). We found that all four constructs ex-
ceeded a Cronbach’s alpha of 0.7, a composite reliability of 
0.8 and an average variance extracted of 0.5 (Hair Jr. et al., 
2016; Kline, 2015), indicating high construct reliability. In 
addition, we tested for the discriminant validity using three 
approaches: the Fornell-Larcker criterion, the cross-loading 
approach and the heterotrait-monotrait ratio (Henseler et al., 
2015). Our model passed all tests. We then extracted the la-
tent variable score of the degree of digitalization constructs, 
which captures the value of all items per construct, thereby 
obtaining a single variable for each construct of the degree 
of digitalization. 

We then used cluster analysis to group the new ven-
tures according to the four dimensions of digitalization. 
The goal of cluster analysis is to classify the data into ho-
mogeneous groups (Hair et al., 2014): The elements within 
one group should have very similar characteristics, and the 
elements from two distinct groups should be different. We 
used hierarchical cluster analysis with Ward’s method and 
Euclidian distances to group the new ventures in our sample 
accordingly. 

Measures

We distinguish between the constructs that measure the 
degree of digitalization and those that measure the benefits 
of digitalization. In the following subsections, we describe 
how we capture these variables. 

The degree of digitalization. We created four con-
structs to measure the degree of digitalization: digital prod-
uct and services, digital processes, digital customer inter-
action and digital collaboration. We initially based these 
constructs on items from Berghaus et al. (2017), but we 
adjusted them during the pretests to reflect the conditions of 
new ventures. We used five-point Likert scales for all items.

With regard to digital products or services, we asked 
respondents to rate whether their level of digitalization of 
their products and services is high compared with their 
competitors, whether they exploit all opportunities for dig-
italization in the market to develop their products and ser-
vices, whether they successfully implemented new digital 
business ideas or business models within the last three years 
and whether they are able to quickly adopt their digital of-
ferings. We also asked them to provide information on the 
integration of feedback in the technical development pro-
cess of their products and services.

For the construct digital processes, we asked partici-
pants to rate how often the new venture used digital tech-
nology to support standard processes, whether they imple-
ment the most current digital channels (including mobile 
and social media) in their processes, whether their decision 
making was supported by data analytics, whether digital 
channels were used to integrate and improve core and stan-
dard processes and whether they collect control metrics for 
their digital channels.

For the variable digital customer interaction, we asked 
such questions as whether the new venture was able to han-
dle customer requests digitally, how much of the customer 
journey occurred in a digital format, whether the custom-
er interactions take place on multiple digital channels and 
whether marketing and communication were individualized 
using customer data. 

Items for the construct digital collaboration covered 
whether the new venture regularly used digital tools for 
communication, collaboration and information sharing 
(e.g., SharePoint, Jive, Trello, Slack, Dropbox, Google 
Drive) and whether team members were able to work from 
any location because they had access to digital collabora-
tion tools. 

The benefits of digitalization. To assess the benefits of 
digitalization in new ventures, we asked respondents to rate 
the extent to which they experienced a variety of benefits. 
We derived these items from the literature (Bleicher & Stan-
ley, 2018; Bogner et al., 2016; Katz & Koutroumpis, 2013; 
Kuester et al., 2018; Lenka et al., 2017; Nambisan, 2017; 
Unruh & Kiron, 2017) and measured them with five-point 
Likert scales (1: Very weak; 2: Weak; 3: Average; 4: Strong; 
5: Very strong). To examine whether digitalization leads to 



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resource savings, we asked new ventures to rate the extent 
to which they experienced cost savings, fewer team mem-
bers and less office space needed. To study whether digi-
talization leads to higher operational efficiency, we asked 
participants to rate the degree of time savings, decrease in 
routine work, decrease in response time and increase in col-
laboration through the use of digital technologies. To inves-
tigate whether digitalization leads to greater flexibility, we 
asked new ventures to rate the extent to which they experi-
enced greater market and work flexibility. 

Results

Our cluster solution results in three clusters. The clus-
ter solution assigned 21 participants to Group 1 (low degree 

of digitalization), 50 to Group 2 (medium degree of digita-
lization) and 31 to Group 3 (high degree of digitalization). 
We chose this cluster solution for the following reasons. 
First, a solution with four or more clusters would lead to one 
cluster having only seven elements, less than 10% of the 
elements of our data set, which is not feasible (Hair et al., 
2014). Second, a cluster solution with more than three clus-
ters leads to a situation in which at least one of the outcome 
variables does not differ significantly within the clusters. 
Table 1 shows the means of the cluster variables (degree of 
digitalization). Note that the greatest differences between 
the means between Groups 1 (low degree of digitalization) 
and 3 (high degree of digitalization) are in terms of digital 
processes and digital products/services. 

To assess the validity of our cluster approach, we 

Table 1
Means of the cluster variables

Digital Products and 
Services

Digital Processes Digital Customer 
Interaction

Digital
Collaboration

Group 1 −1.481  −1.430 −1.207 −1.295
Group 2 0.017 −0.243 −0.169 −0.052
Group 3 0.611 0.751 0.612 0.576

Group 3 - Group 1 2.091 2.181 1.819 1.871

Note: the scores are standardized, with a mean of 0 and a standard deviation of 1

used two approaches (following Birley & Westhead, 1994; 
Khelil, 2016; Proksch et al., 2018). First, we conducted an 
ANOVA using the aforementioned four variables measuring 
the degree of digitalization. The values of the four variables 
should significantly differ between the three groups. Table 
2 shows that, indeed, an ANOVA based on the three cluster 
solutions (low, medium and high degree of digitalization) 
shows all variables are significant at the 99.9% level; there-
fore, our cluster solution passes the first test.

Second, we applied discriminant analysis using the 
group variable as categorical variable and the four degrees 
of digitalization variables as independent variable. We did 
so to determine whether the data could be segmented into 
the three groups by using the values of the four degree of 
digitalization variables. As Table 3 shows, the first discrim-
inant function is significant, the second is not. However, the 
first discriminant function already explains 98.8% of the 
variance. Furthermore, the discriminant function achieved 
a high degree of accuracy (see Table 4), with a high ratio of 
96% (98 of 102 cases) correctly classified. The maximum 
chance criterion (49% + 25% = 74% < 96 %) and the pro-
portional chance criterion (37.5% + 25% = 62.5% < 96%) 

are fulfilled (Hair et al., 2014, p. 260). Our cluster solution 
therefore also passes the second test. 

We conducted an ANOVA to test whether the conse-
quences differ between the three groups. Our findings (Ta-
ble 5) show that one of the three benefits assessing H1 is 
significant (cost savings), but the other two are not (fewer 

Table 2
Results of the ANOVA with the degree of digitalization 
variables 

F-Value Significance
Digital products/
services

86.194 0.000 ***

Digital processes 124.254 0.000 ***
Digital customer 
interaction

47.861 0.000 ***

Digital collabora-
tion

51.269 0.000 ***

* Sig. on 95% level, ** Sig. on 99% level, *** Sig. on 
99.9% level



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team members and less office space needed). Thus, we can 
only partially confirm H1. For H2, which hypothesized that 
a higher degree of digitalization in new ventures results in 
more operational efficiency, all four of our variables (time 
savings, less routine work, faster response time and better 
collaboration) are significant (with the exception of less 
routine work, all at the 99.9% level), confirming H2. Test-
ing of H3 shows that only one variable, more market flexi-
bility, is significant (99.9% level); the other variable is not. 
Therefore, we can only partially confirm H3.

Table 6 shows the mean values for the benefits vari-
ables for the three groups (low, medium and high degree 
of digitalization). For “cost savings” (H1), the data show 
that a higher degree of digitalization leads to higher cost 
savings. For time savings (H2), the data show that the great-
er the degree of digitalization in new ventures, the higher 
are the time savings. The same applies for faster response 
time. Here, the distances from Group 1 to Group 2 and from 
Group 2 to Group 3 are about equal. The data for less rou-
tine work indicates almost no difference between Groups 
1 and 2; the value is even a bit lower for Group 2 than in 
Group 1. In contrast, between Groups 1 and 2 and Group 3 
the difference is quite substantial. The data for better col-
laboration (H2) show that the distance between Groups 1 
and 2 is large. Groups 2 and 3 have almost the same average 
value, showing that the benefits of digitalization in terms 
of better collaboration are not much higher after a medium 
degree of digitalization is achieved. 

For more market flexibility (H3), the data indicate 
that a higher degree of digitalization leads to greater mar-
ket flexibility: The distances between Groups 1 and 2 and 
Groups 2 and 3 are almost equal.

Discussion

We statistically classify the digital new ventures of our 
data set into three distinct groups (low, medium and high 
degree of digitalization), confirming Hull et al.’s (2007) 
findings. Similar to their results, our data show that the less 
digitalized group has low values in all four dimensions and 
the high digitalized group has higher values in these dimen-
sions. The biggest difference can be observed in the area of 
digital processes. 

Our findings further show that digitalization only par-
tially leads to young digital ventures needing less resources. 
We first looked at cost savings, which differ considerably 
between the less and more digitalized ventures, confirming 
findings from extant literature that applying digital technol-
ogies can result in significant cost savings (Hui, 2014; Iivari 
et al., 2016; Ladeira et al., 2019; Mazhelis et al,. 2013; Par-
viainen et al., 2017). In this aspect, digitalization can help 
new ventures handle the liability of smallness. We observed 
multiple places where costs could be saved. For example, 
the digitalization of information-intensive processes helps 
streamline actions, so that unnecessary actions can be re-
duced, resulting in cost savings (Parviainen et al., 2017). 
Digital processes also enable new ventures to make work-
flows more transparent, leading to the potential to identify 
issues more easily (Hui, 2014; Iivari et al., 2016; Mazhelis 
et al., 2013; Parviainen et al., 2017).

However, our results show that digitalization does 
not lead to a reduction of staff or office space. Especially 
with small founding teams, each team member must fulfill 
multiple roles (e.g., product development, sales, human re-
sources); thus, a high coordination effort for all endeavors 

Table 3
Summary of the three-group discriminant analysis
Discriminant Function Eigenvalue % of Variance Canonical 

Correlation
Wilks’ Lambda Chi-Square Significance

1 4.826 98.800 0.910 0.162 177.566 0.000
2 0.061  1.200 0.239 0.943 5.732 0.125

Table 4
Accuracy of the prediction by the discriminant analysis

Cluster Number of Cases 1 2 3 Percentage of Cases Correctly Classified
1 21 19

90.5%
0

0%
2

9.5%
21

90.5%
2 50 0

0%
49

98%
1

2%
50

98.0%
3 31 1

3.2%
0

0%
30

96.8
30

96.8%



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A. F. Rosin, D. Proksch, S. Stubner, & A. Pinkwart Journal of Small Business Strategy / Vol. 30, No. 2 (2020) / 59-71

Table 5
Results of the ANOVA with the 9 outcome variables

Consequences F-Value Significance
H1 Cost savings 8.141 0.001 ***

Fewer team members needed 0.322 0.726
Less office space needed 0.263 0.769

H2 Time savings 7.280 0.001 ***
Less routine work 5.682 0.005 **
Faster response time 13.392 0.000 ***
Better collaboration 9.055 0.000 ***

H3 More work flexibility 1.199 0.306
More market flexibility 19.046 0.000 ***

* Sig. on 95% level, ** Sig. on 99% level, *** Sig. on 99.9% level

Table 6
Means of benefits per group

Benefits Group 1 Group 2 Group 3

H1 Cost savings 3.48 3.81 4.26

Fewer team members needed 3.05 3.13 3.26

Less office space needed 3.57 3.32 3.42
H2 Time savings 3.57 4.03 4.32

Less routine work 3.48 3.35 3.98

Faster response time 3.48 4.06 4.44

Better collaboration 3.48 4.23 4.26
H3 More work flexibility 4.29 4.32 4.54

More market flexibility 3.24 3.81 4.30

is more easily handled when all team members are working 
together physically in one office (e.g., handling application 
processes, meeting customers or investors). Moreover, new 
ventures typically increase rather than reduce number of 
team members in the first years after inception. 

In our analysis, a high degree of digitalization results 
in more operational efficiency. First, digitalization leads to 
time savings. Standard processes can be supported by IT 
systems, which reduces the manual labor needed. This find-
ing is also supported by the second variable, less routine 
work. However, only Group 3 was able to leverage this par-
ticular benefit. A possible explanation is that we must dis-
tinguish between digitalization and automation. Doing the 
same tasks digitally instead of using a paper-based method 
does not necessarily lead to an improvement of the pro-
cess itself. Only a redesign of the process with, for exam-
ple, some form of automation might result in significantly 
less routine work. Possibly, only the third group in our data 

set had the necessary level of process digitalization to also 
enable automation. In addition, digitalization enables new 
ventures to respond more quickly to customer requests. Ex-
amples include chat bots, which allow an immediate reply 
to customer queries. New ventures can use this benefit to 
derive competitive advantage in line with the RBV, for ex-
ample, having a better customer relationship management 
system than other ventures. Furthermore, a higher degree 
of digitalization supports better collaboration among team 
members. They can use digital tools to support communi-
cation and to engage in active exchange of information and 
documents through digital platforms such as cloud services 
(Hull et al., 2007; Ladeira et al., 2019). Effective collabo-
ration ultimately also influences the working environment 
for team members, as it facilitates the flow of information 
(Sievert & Scholz, 2017). However, we did not see a differ-
ence between Groups 2 and 3, which means that digital new 
ventures only need a moderate level of digitalization to inte-



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A. F. Rosin, D. Proksch, S. Stubner, & A. Pinkwart Journal of Small Business Strategy / Vol. 30, No. 2 (2020) / 59-71

grate such tools. Nevertheless, we can see that digitalization 
can be helpful in supporting new ventures in managing the 
liability of newness.

Our results further show that a high degree of digita-
lization results in greater market flexibility, such that new 
ventures integrating digital technologies are able to react 
quickly to changing market conditions. We speculate two 
reasons for this finding; first, digital analysis of customer 
feedback can quickly reveal a change in customer needs and 
requirements, and second, a digital product can be adapt-
ed more quickly than a physical production (DeLone et al., 
2018; Ladeira et al., 2019; Parviainen et al., 2017). There-
fore, new ventures might be more robust to a volatile exter-
nal environment. This finding is in line with the RBV, which 
posits that digital capabilities are a source of competitive 
advantage. In contrast, a high degree of digitalization does 
not lead to more work flexibility, possibly because the nec-
essary IT infrastructure, including cloud storage and online 
accessible office tools, is a commodity and present in every 
new venture. 

In summary, we show that a high degree of digitaliza-
tion in new ventures leads to a reduction in costs, but not in 
terms of other resources such as number of team members 
or office space needed. However, a higher degree of digita-
lization also results in greater operational efficiency, which 
can be interpreted as an indirect resource reduction. In addi-
tion, a high degree of digitalization increases market flexi-
bility, though not necessarily work flexibility, in our sample.

Implications

Theoretical Implications

Our findings contribute to the literature by responding 
to current calls for more digital entrepreneurship research 
(Ferreira et al., 2016; Ladeira et al., 2019; Nambisan, 2017; 
Zhao & Collier, 2016). Our results are important in terms of 
research development, as only a few empirical studies ad-
dress this topic. In addition, researchers have not studied the 
effects of a higher degree of digitalization in new ventures. 
The results of our empirical study provide researchers with 
a solid basis for understanding digitalization as a resource 
according to RBV to derive benefits. We show that develop-
ing digital capabilities can help new ventures derive com-
petitive advantages in terms of costs savings, operational 
efficiency and market flexibility. In addition, we also con-
tribute to the literature by delivering empirical confirmation 
of the three distinct groups of new ventures, those with low, 
medium and high degrees of digitalization, as described by 
Hull et al. (2007).

Practical Implications

Our article contributes to entrepreneurial practice by 
providing managerial insights that highlight the most im-
portant benefits of digitalization for new ventures. This is a 
key concern for new ventures especially, because they typ-
ically have limited access to tangible resources and must 
carefully evaluate the costs and benefits of their investments 
(George, 2005; Symeonidou, 2013). We demonstrate that a 
high degree of digitalization does not result in a direct re-
duction of resources such as human capital or office space 
needed. In this regard, founder and founder-support initia-
tives, such as accelerators, should not invest in the digita-
lization of new ventures with the goal of decreasing those 
resources. This result can help entrepreneurs and investors 
generate appropriate expectations from their investments in 
digitalization.

That said, we find that investing in digitalization does 
help increase operational efficiency. One important aspect 
is an improvement in collaboration in new ventures, which 
positively influences firms’ creativity and innovativeness 
(McConnell, 2015; Nylen & Holmström, 2015). Thus, our 
study shows, on the one hand, that founders and founder ini-
tiatives keen to improve the internal collaboration between 
team members could invest in digital supporting tools. In 
that case, it might be useful to offer them digitalization-re-
lated training and to provide the necessary digital infrastruc-
ture. In addition, digitalization leads to a faster response 
time, which helps satisfy customer demands. New ventures 
that lack these skills can be supported by investing in digi-
talization. In addition, because digitalization decreases the 
reaction time to changed market conditions, founders and 
investors might especially consider investing in digitaliza-
tion if the new ventures are active in a volatile environment. 

Limitations and Future Research

Our study is subject to some limitations. We clustered 
new ventures with respect to their digitalization degree and 
tested for the benefits of digitalization. To do so our study 
uses cross-sectional data. We relied on participants’ percep-
tion of how they experienced the benefits of digitalization. 
A longitudinal research design would be of interest for fu-
ture research to evaluate if scaling effects could be realized 
using digitalization over time by increasing the degree of 
digitalization in their new venture. In addition, because the 
founders in our data set provided a self-assessment of their 
degree of digitalization as well as the perceived benefits 
of digitalization, they may have been inclined to be more 
positive in answering the questions to generate a positive 
image of their company. To reduce this possible bias, we 



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A. F. Rosin, D. Proksch, S. Stubner, & A. Pinkwart Journal of Small Business Strategy / Vol. 30, No. 2 (2020) / 59-71

clearly informed the founder that the data would be kept 
anonymous before distributing the survey. In addition, we 
did not reveal that we studied the influence of the degree of 
digitalization on the benefits of digitalization. Nevertheless, 
future studies should analyze the connection of a high de-
gree of digitalization and company performance using more 
concrete data.

Furthermore, our results are solely based on ventures 
in Germany. We believe that studying the entrepreneurial 
landscape in Germany is important for several reasons. Not 
only is Berlin (the capital city of Germany) known as one of 
the top cities worldwide for new ventures, especially with 
regard to digital affords (Startup-Genome, 2019), but Ger-
many`s entrepreneurial ecosystem is also highly attractive 
for European investors. German new ventures receive 29% 
of Europe’s venture-capital investments (KPMG, 2018). 
Even though we think that our results might be transfer-
able to other European countries with similar economic 
characteristics, a similar entrepreneurial infrastructure and 
similar values in a country digitalization index (see, e.g., 
Chakravorti et al., 2017) like France, researchers should be 
cautious to generalize the results. They should first create 
empirical evidence for this proposition. Therefore, we call 
for further studies that analyze the degree of digitalization 
and its benefits in other countries and across countries. 

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