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STRATEGY

TABLE OF CONTENTS

Page Title/Author(s)

I A Model of Potential Entrepreneurship:Profiles and Educations Hmplications
James W. Carland
JoAon C. Carland

15 Leveraging Intellect in a Small Business: Designing an Infrastructure to
Support Today's Knowledge Worker

Robert L. Cross
Frederick L. Funk

35 An Examination of the Relationship Between Strategy and Human Resource
Management Practices among Small Businesses

Elyssa Blanton Schultz
Nathan Bennett
David J. Ketchen, Jr.

49 Applicability of the Gaps Model to Service Quality in Small Firms
Cengiz Haksever
Ronald G. Cook
Radha Chaganti

67 Customer Databases for Small Firms: Maximizing the Power of Your
Marketing

Lisa D. Spiller
Richard A. Hamilton

83 Does the Size of the Organization Affect Compensation Strategies? An
Empirical Analysis

Nancy Day

97 Financial Management for Self-employed Owners
Youness Alizadeh
Geoffrey G. Meredith