Accounting, Business, Management, and Information System
Volume 4, Nomor 1, Maret 2003

ISSN:  1412 - 1212

Pelindung   Dr. Th. Widia Soerjaningsih
    Once Kurniawan, S.Kom., M.M.
    Ir. Bahtiar S. Abbas, M.Sc., Ph.D.

Redaktur Utama  Prof. Dr. Gerardus Polla, M.App.Sc.

Dewan Redaksi   Parulian Sihotang, Ak., M.Acc., Ph.D.
    Ir. Harjanto Prabowo, M.M.
    E.A. Kuncoro, S.E., M.M.

Mitra Bestari   Dr. Hekinus Manao, M.Acc., C.G.F.M. 
    (Universitas Indonesia)
    Dr. Sudarwan, M.B.A., Q.I.A. 
    (Universitas Trisakti)
    Dr. Ir. Roy Sembel, M.B.A.
    (Program Pascasarjana Universitas Bina Nusantara)
    Edi Timbul Hardiyanto, S.E., Ak., M.Sc., M.B.A., B.A.P
    (Institut Pendidikan Internal Auditor Indonesia)   
    Dr. Suroso Isnandar, M.Sc.
    (University of Abertay, United Kingdom)
    Marien Van Den Boom, Ph.D.
    (InHolland University, The Netherlands)

Editor    Dra. Endang Ernawati, M.Lib.
	 	 	 	 Ade	Alfiah,	S.S.
    Titik Rahayu S., S.S.

Sekretariat   Hery H.M., S.Kom.
    Tri Septi Wulansari

Alamat Sekretariat  Subbiro Publikasi Ilmiah bidang Ekonomi,
    Biro Penelitian dan Publikasi, Universitas Bina Nusantara
    Jl. K.H. Syahdan No. 9, Kemanggisan - Palmerah,
     Jakarta Barat 11480
    Telp. (021) 5345830, 5350660 ext. 2206 Fax. (021) 5300244
    e-mail: heryhm@binus.ac.id

ISSN    1412-1212

Subbiro Publikasi Ilmiah bidang Ekonomi Universitas Bina Nusantara



Accounting, Business, Management, and Information System

Volume 4, Nomor 1, Maret 2003

ISSN:  1412 - 1212

DAFTAR ISI

Kata Pengantar..................................................................................................................          v

Adi Cahyadi
E-Government: Suatu Tinjauan Konsep dan Permasalahan
(E-Government: An Overview on Concept and Problem).................................................       1-12

Noerlina; Sylvia Cinthya Dewi
Asian Financial Crisis: Overview of Asian Crisis and Recovery Progress.......................       13-17

Bahtiar S. Abbas; Raymond
Penentuan Jumlah Teller yang Optimal dengan Metode Antrian di PT Bank Haga
(Optimization the Number of Tellers with Queueing Method at PT Bank Haga)..............      18-25

Chandra Wibowo Widhianto; Virgyne Livynia; Diana Ramadhany
Hubungan Media Customer Relationship Management dengan Kepuasan Pelanggan 
pada Hotel Istana Nelayan
(The Connection between Customer Relationship Management and Customer 
Satisfaction Media at Hotel Istana Nelayan).....................................................................    26-38

Idris Gautama
Alasan dan Langkah Pembangunan Bisnis Berbasis Web
(Reasons and Steps of Web-based Business Development...............................................      39-45

Adang Sudjana
Bank Syariah sebagai Alternatif
(Syariah Bank as an Alternative).....................................................................................     46-53

Armanto Witjaksono
Real Option Analysis (ROA)............................................................................................    54-61