Accounting, Business, Management, and Information System
Volume 3, Nomor 1, Maret 2002

ISSN:  1412 - 1212

Subbiro Publikasi Ilmiah bidang Ekonomi Universitas Bina Nusantara

Pelindung   Dr. Th. Widia Soerjaningsih
    Once Kurniawan, S.Kom., M.M.
    Ir. Bahtiar S. Abbas, M.Sc., Ph.D.

Redaktur Utama  Prof. Dr. Gerardus Polla, M.App.Sc.
    
Dewan Redaksi   Parulian Sihotang, Ak., M.Acc., Ph.D.
    Ir. Harjanto Prabowo, M.M.
    E.A. Kuncoro, S.E., M.M.

Mitra Bestari   Dr. Hekinus Manao, M.Acc., C.G.F.M. 
    (Universitas Indonesia)
    Dr. Sudarwan, M.B.A., Q.I.A. 
    (Universitas Trisakti)
    Dr. Ir. Roy Sembel, M.B.A.
    (Program Pascasarjana Universitas Bina Nusantara)
    Edi Timbul Hardiyanto, S.E., Ak., M.Sc., M.B.A., B.A.P
    (Institut Pendidikan Internal Auditor Indonesia)

Editor    Dra. Endang Ernawati, M.Lib.
	 	 	 	 Ade	Alfiah,	S.S.

Sekretariat   Hery H.M., S.Kom.
    Tri Septi Wulansari

Alamat Sekretariat  Subbiro Publikasi Ilmiah bidang Ekonomi,
    Biro Penelitian dan Publikasi, Universitas Bina Nusantara
    Kampus Syahdan, Jl. K.H. Syahdan No. 9, 
    Kemanggisan - Palmerah, Jakarta Barat 11480
    Telp. (021) 5345830, 5350660 ext. 2206 Fax. (021) 5300244
    e-mail: heryhm@binus.ac.id

ISSN    1412-1212



Accounting, Business, Management, and Information System

Volume 3, Nomor 1, Maret 2002

ISSN:  1412 - 1212

DAFTAR ISI

Kata Pengantar...................................................................................................................         v

Guntur Irianto
Pengaruh Bunga Deposito, Kurs Mata Uang, dan Harga Emas 
terhadap Indeks Harga Saham Gabungan (IHSG)
(Impact of Deposit Interests, Currency Rates, and Gold Prices on Stocks Exchange)....        1-10

Sri Hutomo
Keterbukaan Informasi Mengenai Perlindungan Konsumen Merupakan Informasi
Yang Memiliki Firm Specific
(Information Freedom about Consumer Protection is a Firm Specific Information).......      11-18

Chandra Wibowo Widhianto
E-Business: Teknologi dan peluang Bisnis di Indonesia
(E-Business: Technology and Business Opportunity in Indonesia)...................................     19-31

Wahyu Haris Kusuma Atmaja
Penyusunan Metodologi Perencanaan Strategis Sistem Informasi Berbasis Value 
Bisnis (Be Vissta Planning) untuk Meningkatkan Peran Strategis Sistem Informasi 
Pada Suatu Organisasi (Bagian I) 
(The Compilation of Strategic Planning Method on Information System Based 
on Value Business (Be Vissta Planning) for Strenghtening a Strategic Roles of 
Information in an Institution (part I).............................................................................     32-55

S. Liawatimena; Teguh Arifianto; Yunina Saliu; Hartono Agus Salim 
Analisis Customer Relationship Management terhadap Kepuasan Pasien Pusat 
Jantung Nasional Harapan Kita
(Customer Relationship Management Analysis of Patient Satisfaction 
in the Heart Center Patient Harapan Kita Hospital)........................................................     56-78

Suryanto
Strategi Investasi di Bursa Saham
(Investation Strategy in Stock Market).............................................................................     79-87

Ferry Jie; Hasan Akpolat; Deepak Sharma; James Irish
How Can Every Organization manage The Operational Risk?.......................................    88-103