Economic, Business, Management, and Information System Journal Volume 6, Nomor 2, September 2005 ISSN: 1412 - 1212 Pelindung Prof. Dr. Gerardus Polla, M.App.Sc. Redaktur Utama Parulian Sihotang, Ak., M.Acc., Ph.D. Dewan Redaksi Antonius Herusetya S.E., M.M., Ak. Misbahul Munir, Ak., MBA Ir. Harjanto Prabowo, M.M. Mitra Bestari Dr. Hekinus Manao, M.Acc., C.G.F.M. (Universitas Indonesia) Dr. Sudarwan, M.B.A., Q.I.A. (Universitas Trisakti) Dr. Ir. Roy Sembel, M.B.A. (Program Pascasarjana Universitas Bina Nusantara) Edi Timbul Hardiyanto, S.E., Ak., M.Sc., M.B.A., B.A.P (Institut Pendidikan Internal Auditor Indonesia) Dr. Suroso Isnandar, M.Sc. (University of Abertay, United Kingdom) Marien Van Den Boom, Ph.D. (InHolland University, The Netherlands) Editor Dra. Endang Ernawati, M.Lib. Titik Rahayu S., S.S. Hernawati S., S.S Sekretariat Dr. S.Liawatimena Holil Alamat Sekretariat Subcenter Publikasi Ilmiah bidang Ekonomi, Center for Research and Publication, Universitas Bina Nusantara Jl. Kebon Jeruk Raya No. 27, Kemanggisan, Jakarta Barat 11530 Telp. (021) 5345830, 5350660 ext. 1706 Fax. (021) 5300244 e-mail: heryhm@binus.ac.id ISSN 1412-1212 Subcenter Publikasi Ilmiah bidang Ekonomi Universitas Bina Nusantara Economic, Business, Management, and Information System Journal Volume 6, Nomor 2, September 2005 ISSN: 1412 - 1212 DAFTAR ISI Kata Pengantar................................................................................................................... v Siswono; Juni Liem; Arieany Prasetyo Analisis dan Perancangan Sistem e-CRM pada PT Paramitra Media Perkasa (e-CRM System Analysis and Design in PT Paramitra Media Perkasa)................................ 95-104 Januar Heryanto Kepemimpinan: Suatu Tinjauan Manajemen Sumber Daya Manusia (Leadership: A Relief Human Resource Management Review)............................................. 105- 113 Ferry Jie; Kevin Parton; Rod Cox Developing a Suitable Methodology for Integrated Supply Chain Analysis in the Australian Beef Industries: a Research Proposal............................................................. 114-122 Noerlina; Idris Gautama S. Peran Bank Jangkar dalam Arsitektur Perbankan Indonesia (The Role of Anchor Bank in Indonesian Bank Architecture)................................................ 123- 133 M. Takdir Mulyadi Kajian terhadap Tingkat Kinerja Ekspor Indonesia dalam Rangka Meningkatkan Kesejahteraan Masyarakat: Studi Kasus Ekspor Udang Beku Indonesia (Indonesian Export Performance in Developing Society’s Welfare: A Case Study on the Indonesian Frozen Shrimp Export)......................................................... 134- 154 Anggara Hayun A Perencanaan dan Pengendalian Proyek dengan Metode Pert - CPM: Studi Kasus Fly Over Ahmad Yani, Karawang (Planning and Controlling Project with Pert-CPM Method A Case Study on the Fly Over Ahmad Yani, Karawang)......................................................... 155- 174 C.T. Adhikara Siapa Konsumen Kita?: Analisis Perubahan Konsumen di Era “Ekonomi Baru” (Who Is Our Consumer?: An Analysis of Consumer Changes