Format Template Vol. 6, No. 1 | January – June 2022 SJCMS | P-ISSN: 2520-0755| E-ISSN: 2522-3003 | Vol. 6 No. 1 January – June 2022 1 Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position Muhammad Iqbal1, Muhammad Noman Khalid2, Amir Manzoor3, Malik Muneeb Abid4, Nazir Ahmed Shaikh5 Abstract: Search Engines (SEs) have become the most significant tool for retrieving information from the World Wide Web (WWW) against user-generated queries. Presently, the data available on the Internet is growing exponentially in three different dimensions i.e. size, processing power, & software intelligence. The WWW has evolved from being a collection of static content (web 1.0) to an intelligent web (Web 3.0). To reach a large audience on the internet, it is now essential for every business to have a website. However, to reach more viewers, a website must be visible on top of the Search Engine Result Page (SERP) because SERP top-ranking ultimately gives benefits in terms of more web traffic and helps to generate more revenues. This paper introduces the important concepts of Search Engine Optimization (SEO) and provides numerous guidelines for website developers to enhance the visibility of their websites in the eyes of search engines. We concluded our paper by proposing key factors and introducing a SERP equation to predict business website ranking. Keywords: SEO, External Links, SERP, Search Engines. 1. Introduction The Internet has provided a wide range of benefits to people in a variety of ways, such as maintaining social connections and supporting community networks that otherwise would not be possible. People are also able to retrieve the required information more than ever before. Moreover, people can also use the internet for education, work, communication, and entertainment purposes. Whereas, World Wide Web (WWW), or simply WEB, is a leading information retrieval service of the giant network i.e. Internet. The Web has 1Department of Computer Sciences, Bahria University Karachi. & School of Information Sciences & Technology Southwest Jiaotong University, Chengdu, China. 2Department of Computer Sciences, Bahria University Karachi. 3Department of Business Administration, Karachi School of Business and Leadership (KSBL). 4Department of Civil Engineering, University of Sargodha. 5Shaheed Zulfikar Ali Bhutoo Institute of Science Technology (SZABIST) Corresponding Author: miqbal.bukc@bahria.edu.pk allowed users to access a vast array of documents. The end-users can jump from one document to another document by simply clicking on the URL. Currently, the Web holds the largest repository of documents ever built. In the year 2012, Google revealed that it had indexed more than 30 trillion web pages [1]. Moreover, the same source reported 130 trillion individual web pages indexed by Google in the year 2016. The extensive use of the Web for a variety of applications attracts individuals and companies to be part of this gigantic repository. Whereas, SEs are serving mailto:miqbal.bukc@bahria.edu.pk Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 2 billions of people every day to retrieve information from this large repository. The Web is classified into three generations i.e. Web 1.0, Web 2.0, and Web 3.0; and these version numbers describe the usage of different web technologies and their resultant applications in them [2]. Table 1 illustrates the comparison among different web technologies. TABLE I. COMPARISON OF WEB GENERATIONS WEB 1.0 Read Only WEB 2.0 Read/Write WEB 3.0 Semantic Web technology Web applications Web technology Web applications Web technology Web applications Im p o r ta n t fe a tu r e s HTML HTTP URI Static Websites HTML, AJAX JSCRIPT Google Gmail, Wikis, MySpace, Facebook, Twitter ML,XML, RDF, Blockchain Eurekster, AskWiki, Twine, Virtual Assistant The Web has made remarkable progress since its advent and its different generations are simply different evolutionary stages of the internet. In Web 1.0, the websites held static contents. The second stage of Web evolution is termed Web 2.0 and deals with the dynamic contents of the website and Web 3.0 focuses on intelligent web services by using semantic markup. The nature of Web 1.0 protocols was stateless i.e. did not capture any meaningful end-user data. Web 1.0 contained read-only content, where a user requests information from web servers, and in return, a static page displays the requested data on a static webpage. The three essential technologies used to display static webpages in Web 1.0 were HTML. HTTP, and URI. Web 2.0 was established in 2004 and supports decentralization of authority, rich end-user experience, dynamic content, user participation, and control. Web 2.0 brought new technologies such as AJAX and JSCRIPT which supports a bidirectional interactive platform for users. Simply, through Web 2.0, users can develop, share and operate simultaneously on the web which makes the internet more dynamic. Furthermore, the features of web 2.0 open the doors to a new digital world where interactive tools such as Facebook, Twitter, YouTube, LinkedIn, etc. became possible. Web 2.0 has provided an opportunity for business companies to offer people-centric applications to expand their brands. Web 3.0 (i.e. Semantic Web) is the next generation of Internet technology and it preceded Web 2.0 technology in 2006. It heavily relies on machine learning (ML) algorithms and promises a more decentralized user online experience. This technology aims to provide capabilities to generate content by machines rather than humans. Web 3.0 progresses exponentially because through this platform, now devices and applications are interconnected with each other without much assistance needed from the user [2]. Today, the majority of business websites wish to improve their SERP ranking which simply means building a company’s credibility. There are two choices for companies i.e. organic (natural) & inorganic (paid) to increase the prominence of a link on the Search Engine Result Pages (SERP). An example of SERP is shown in figure 1. Organic page listing on SERP means the website is credible, holds the quality of incoming/outgoing links, and website content is relevant to the user-generated query. Whereas, the inorganic SERP results are those that have been paid by the advertiser to earn Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 3 top ranking from SEs [3]. Fig. 1. Search engine results page (SERP) 1.1 This study aimed to address the following research objectives: • To provide an overview of the Web's evolution. • Identify and explain the reasons to achieve a higher SERP ranking from Search Engines. • Identify and explain important design factors to create a business website. • Identify and explain SEO techniques associated with good website design. • Propose key factors to incorporate into a business website to earn a better organic SERP score. • Propose SERP visibility equation to calculate the probability of earning SERP score after placing key factors. Therefore, the following section provides a review of the literature about search engines and the significance of the top rank position of the website, as well as the important design factors of websites are discussed. Section 3 discusses SEO as well as SEO suggestions/process to improve website ranking. Section 4 presents the use of web links, where we discussed the relationship between internal and external links to gain organic SERP ranking. The key lessons learned and proposed significant factors are presented in section 5, to assist website developers to develop a successful business website. Section 6 presents the conclusion of this paper. 2 Related Literature Today, the Web user’s first choice to find specific information is a search engine. It can be thought of as answering machines that produce a list of documents against end-users generated queries. This list of documents is also known as the Search Engine Result Page (SERP). Google, Bing, Yahoo! and Baidu are some common examples of widely used SEs. These search engines offer different features and services to users. We cannot use all of them in a parallel fashion, except to choose one [4]. Different studies to summarize the most widely used SEs by looking at their momentous features have been conducted by different researchers [5, 6, and 7]. According to different studies conducted by different research groups and IT companies, Google is a market leader in terms of users’ preferences to retrieve information from a search engine. However, it also highlights that other SEs (such as Yahoo, Bing, and Baidu) still hold a large audience and are in the continued struggle to capture more users. A detailed market share of different search engines is reported in [8]. Figure 2 reports the global market share of different SEs. It shows that Google, Bing, Baidu, and Yahoo hold a major user base. Fig. 2. Global Market Share of SEs Additionally, it is interesting to note from the graph that the majority of the people in the world use Google for retrieving their desired information; however other SEs still holds a large user base. The study of searches per day Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 4 analysis for different search engines was conducted by Internet livestats [9]. In this study, the number of internet users is increasing exponentially and Figure 3’s data supports this argument. Simply more than 6 billion searches per day are being performed on different search engines worldwide. Another interesting fact is Mobile device search has surpassed desktop searches. Fig. 3. Searches per Day 2.1 The Motivation for High Ranking The Search Engine software performs two major jobs i.e. crawling and creating a ranked documents index. When a user inputs a search query to SE, it tries to provide the most relevant results in the shape of SERP. According to one study that was conducted by a famous web-analysis and content marketing company [10], the top listing in SERP is 95% organic search results traffic, compared to only 5% in-organic traffic (See Figure 4). The same study additionally reveals that 1st position in Google’s SERP is 33% of the total organic traffic. Organic search is a natural way for getting top ranking from search engines. Keywords optimization, Content optimization, link building, Meta content optimization, Image optimization, URL optimization, etc. are some best practices of organic SEO. The inorganic SEO usually includes paid services such as Pay Per Click (PPC), banner ads, Cost Per Click (CPC), classifieds, etc. Most people believe that the website which receives the first position on SERP is the most useful and relevant website against the given search term. Due to this fact, the majority of website owners are always eager to achieve a 1st-page result for keywords relevant to their website either through Organic or inorganic SEO, but the organic ranking is more trustworthy and long- lasting than inorganic SEO. Fig. 4. Organic vs. Inorganic Search Different studies also reveal that in most cases the SE users only click on the first to three pages (links) of SERP. Alexander's [11] study showed that the websites with the top rank i.e. first position on SERP get 42% of the organic traffic; the second position gets 11% and the third gets 8% only (See Figure 5). This data shows the top three search results combining for almost 61% of the entire SERP listing. This top-three result area is also known as the Golden Triangle because most web users only concentrate their attention on a triangular area covering the first three websites. Fig. 5. Organic traffic data The top SERP rank importance can be summarized as follows: 1. It means that your website contents will appear as a leader on the WEB; 2. Your website becomes a business development front; 3. Increased media attention. Due to the above-mentioned reasons the website designers and site owners are mostly interested to earn a top position on SERP. Simply, imagine that if the webpage of a business company is on a lower SERP rank Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 5 then the probability to generate business becomes less. 2.2 Design Factors of Website to Achieve Better SEO Results The web is a fact of business life, so all business companies (entrepreneurs, micro, medium, and large) need their presence online to attract potential customers. Besides the use of other marketing tools, the use of the Internet could help prospective customers to find out about your product or services through search engines. Presently, a large number of businesses do not have their website, which could result in losing potential customers [12]. To be part of the largest repository i.e. www, the organization must have its website. Table 2 summarizes the key benefits of the website. At present, unfortunately, the use of websites to promote business is limited to midsize and large organizations. Small business owners; especially in Pakistan do not have an online presence at all. The majority of small business organizations view their businesses as offline units and pursue traditional approaches to reach new customers. However, we believe that considering the business as an offline entity is a risky tactic to achieve business goals; especially when the majority of people are spending a maximum of their time online. Different guidelines for SEO optimizations were identified by Niko Solihin [13]. Gokhan and Coskun [14] conducted experimental work to measure the effectiveness of different SEO factors to keep users intact. Eiman [15] and Shazad [16] explain the significance of on-page and off- page optimization to explore a critical role in SERP ranking. TABLE II. KEY BENEFITS OF WEBSITES FOR IMPROVING BUSINESS S.No. Reason Description 1 Best Employee Best employee of your company ( Never Sleep ) 2 Accessible around the clock Websites are accessible 24x7x365 3 4 Convenient Credibility A convenient way for buying goods without moving to markets Through a website, you can continuously serve consumers online & increase your credibility as a business owner. 5 Sales To be visible worldwide means you are very likely to gain more customers. 6 Marketing Online marketing strategies have been proven to be an effective tool for business growth. Promote your website through marketing tools such as Google My Business. Many studies [17,18 and 20] analyzed the significance of website design factors, concentrating on different aspects such as Link Optimization, Content quality, responsiveness, etc. However, Nour and Fadlalla [21] advise website developers that don’t stick with limited design factors for website development. Furthermore, other researchers also discussed different characteristics that must be part of the business website. Table 3 shows the research summary of different studies, where researchers reported different quality factors for websites. TABLE III. REVIEW OF THE LITERATURE ON WEBSITE QUALITY FACTORS S. No Reference Factors Considered 1 ChaitanyaVyas [22] The use of SEO tools to evaluate websites Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 6 2 3 Rakhmawati et al. [23] Mavridis et al.[24] SEO, Speed On-Page, Off-Page, Link Authority Features 4 5 6 7 8 9 10 Themistoklis et al, [25] Iman Rasekh [26] David Schubert [27] Yalcin et al. [28] Friedrich et al. [29] Pallant et al. [30] T. Ramayahet al.[31] Domain Authority, Page Authority Link Optimization, Page Speed, Content Responsiveness, Speed, Social Dimensions Design, Content, Navigation, SEO Social Commerce Features Organic, Paid, attractiveness CEO’s IT innovativeness, Security ChaitanyaVyas [22] discussed the use of SEO tools to evaluate the website performance score. Rakhmawati et al. [23] concluded that to follow SEO legitimate rules and considering speed as a major factor the websites will get positive scores from search engines. Mavridis et al. [24] affirms that the On-Page, Off-Page, and link authority features should always be present on the website to obtain a prominent SERP score. The mistoklis et al, [25] highlighted the importance of domain and page authority. Furthermore, they have discussed the importance of content quality on the website. Many papers have addressed some common indicators, such as design, content, speed, and Link optimization [26-28]. According to Friedrich et al. [29] the study, social commerce is decisive towards attracting web traffic from new visitors which leads to better SERP ranking. Social commerce features refer to the social sharing features such as Facebook like button, rating, and customer review system like in Alibaba and Amazon’s review and rating system, different community forums, etc. Pallant et al. [30] analyzed the use of organic and paid search. In this context, organic search is an extremely important choice for a stable SERP ranking position. Additionally, the same study reveals that audience attention can be grabbed by easy navigation, attractive design, and relevant content. Finally, a new line of research began with the study of T. Ramayahet al. [31], focuses on company CEO IT knowledge. According to the study [31], the company CEO must possess certain traits to be an effective team leader of a successful business. A good CEO must be innovative, a risk-taker, have good knowledge of new IT trends, and be important to think outside the box because sometimes there are better ways to achieve better business goals. After reviewing the literature, we conclude that the performance of the website to earn a good SERP ranking is very fragmented and differs according to researchers' web knowledge. However, we believe that to earn maximum benefits from the web, the business website should be equipped with some significant design factors. The most influential factors are listed below: • Aesthetic appearance: The first impression of a specific website determines the user's willingness to stay or leave the website. The attractiveness of a website can be achieved through visual features, such as proper use of images, icons, color schemes, etc. The use of Scalable Vector Graphics (SVG) can improve the website look. Following are some good reasons why one should use SVG file format: • It is resolution independence; • Scalable (very small file sizes regardless of how large images may need to be displayed); • Support CSS Styling. • Responsive: Responsive webpage design technology makes a web page look good on all computing devices • Speed: The webpage load time is also a significant factor and mostly it can contribute to the rise and fall of your conversion rate. • Site Layout: It is not a good practice to put excessive information on one page, so to attract potential customers, the website design and layout should look inviting by having a detailed layout structure of the site. A better https://www.sciencedirect.com/science/article/abs/pii/S0952197614001304#! https://www.sciencedirect.com/science/article/abs/pii/S0736585315000660#! Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 7 layout helps the customers to retrieve desired information quickly. • Content: Valuable and fresh content is key to getting a better ranking score from SEs. In short, your content must force website visitors to stay on-site for a long time. • Link Building: The majority of SEs use one-way hyperlinks (also known as “backlinks” or “inbound links”) as a ranking signal because they believe that links from authoritative ( good pages ) pages vote to your site. • Keywords: Keywords are important for SEs to retrieve information from the web, so adding extremely relevant keywords in website contents can be helpful for website owners to earn a better ranking. • Call to action (CTA): A call to action is a prompt on a website that requests the end-users to take some specified action. CTA is usually presented as a button that says, “30 free trials’ ‘Sign Up’, ‘Buy Now’ etc. • Social Media Links: Adding Social Networking Sites (SNS) increases the probability to gain more traffic from potential customers and thereby getting improved ranking from SEs. 3 SEO Suggestions & Practices SEO is an important term for any organization that operates online. SEO can be defined as a technical, analytical, and creative process to improve the visibility of a website on SERP. SEO is classified into Inorganic & organic search. Furthermore, organic search is divided into on-page & off-page, and additionally, these tactics are classified into a White hat, Black hat, and Gay hat (See Figure 6). Fig. 6. SEO classification One of the most important aspects of SEO is making the website easy for both users and search engine robots and crawlers to understand. White Hat, Black Hat, and Gray Hat are SEO practices that are used by website creators to achieve prominent scores from SEs. These techniques aim to earn prominent positioning in SERP and, in return, the website could see a higher return on investment(ROI). These three methods are discussed below: 3.1 White HAT SEO White Hat SEO is a positive practice used by the website creator to improve the ranking of their site strictly according to the guidelines of SEs. Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 8 Fig. 7. On-Page & Off-Page factors White hat is an ethical way to earn SERP ranking; however, it is considerably slower if we compare it with the black hat, but receives a long-lasting ranking position. Below list is some important components of the white hat: • Quality content • Keyword research • Title & Metadata • Quality inbound links • Search Engine optimized coding structure 3.2 Black Hat SEO Black Hat SEO refers to a negative practice that is employed on the website to increase a site's rank on SERP through unfair means that violate the guidelines, some of these negative practices include: • Keyword Stuffing • Content Automation • Doorway Pages • Hidden Text or Links • Link farm • Cloaking • Automated queries to Search Engines Gray Hat is based on middle ground philosophy between the black hat & white hat SEO technique. Some of these methods are: • Un-naturally high keyword density • Duplicate content across different websites • Irrelevant link building To gain long-lasting benefits from search engines, the website owners must go for white hat SEO practices because it will eliminate the risks that search engine algorithm updates will harm a website’s rankings. Additionally, it also ensures that SEO investment will not be wasted. 3.3 Search Engine Optimization (SEO) Process SEs use bots to crawl web pages and after collecting required information from these visited pages, SEs put them in an index. Next, a specific algorithm of SE analyzes the indexed pages to produce SERP results against user- generated queries. Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 9 3.4 On-Page and Off-Page SEO SEO can be divided into two different strategies i.e. On-Page and Off-Page SEO. Both types are crucial for improving the organic search engine ranking. To understand the difference between these two approaches, we must understand the key ranking signals (On-Page & Off-Page) of SEs. The scope of On-Page SEO is within a website with different parts that affect search engine ranking, while Off-Page specifically focuses on the authority of your website by receiving links from other sites. The main search ranking contributing factors of on-page & off-page are depicted in Figure 7. To gain plenty of information about On- page and Off-page SEO different online sources are available such as https://moz.com/, www.seobook.com/, www.seochat.com, and www.searchenginewatch.com. Presently, business and website owners realize the impact of SEO on SERP ranking but at the same time they become irritated with the process involved in the SEO, however, the real-life lesson is “There is NO Short-Cut to real Success”. So website creators should follow the SEO process steps to get promising results. 3.5 SEO Steps To run a successful SEO campaign, we have highlighted below six steps and described the practices involved in each of these steps. Figure 8 shows the sequence of steps to run the SEO process. Fig. 8. The Six SEO Steps Keyword Research: The purpose of Keyword phrase research is to discover the most influential keyword phrases that will bring websites long-term opportunities. The keywords are very important factors in your SEO process because these will be used as ideas and topics that defined your webpage content. To select the most appropriate keywords for our website, different keyword research tools are available which can help us to find the most relevant keywords, such as Google AdWords, HubSpot's Keywords App, SEMrushand keywordtool.io. Competition Analysis: Once the keyword research job is finished, the next step is to start a competitive analysis of the subject site against its biggest competitors. Once armed with the target keyword phrases, we do a thorough competitive analysis of the subject site against its 7 – 10 biggest competitors (using both offline and online competitors). We use a series of SEO metrics, including indexed content, Alexa rating, inbound links, domain age, and social media following among others. Through this process, we can gauge the client site’s starting position against its competition and identify areas requiring priority in the subsequent work. For example, if we see that relative to the competition, the client’s site has 50% less indexed content, then the content building would be a priority in the goal setting that happens in the next phase. Content Building: The term content is used for different forms of data on the web, such as text, audio, and video. Web-users consume every day these three types of data but only the Search Engine Optimization (SEO): A Study of important key factors in achieving a better Search Engine Result Page (SERP) Position (pp. 01 - 15) Sukkur IBA Journal of Computing and Mathematical Science - SJCMS | Vol. 6 No. 1 January – June 2022 10 quality content will attract visitors. If the content is relevant and useful to its intended users then the probability of staying for a longer period for end-users will be increased. Content writing according to SEO strategy needs certain steps, which include: • The main keyword phrase appears in the title of your web page or blog post. • The use of Latent Semantic Indexing (LSI) is also a good idea to write quality content because LSI is an alternative phrase and over-using the main keyword is not encouraged by SEs. • The main keyword phrase and its various parts should be scattered all over the content of your web page or blog post. • Use heading tags