Sources of COVID-19 Information Seeking and their Associations with Self-Perceived Mental Health among Canadians


The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, https://jps.library.utoronto.ca/index.php/ijidi 
DOI: 10.33137/ijidi.v5i3.36193 

Sources of COVID-19 Information Seeking and their 
Associations with Self-Perceived Mental Health among 
Canadians 

Yanli Li, Wilfrid Laurier University, Canada 

Abstract 

Using two datasets from the Canadian Perspectives Survey Series (CPSS), this study provides a 
longitudinal analysis of information sources Canadians consulted regarding COVID-19 and their 
associations with poor self-perceived mental health (SPMH) during March and July 2020. Nearly 

20% of Canadians who were surveyed reported poor SPMH. The logistic regression results revealed 
that at Time 2 (July 2020), after controlling for demographic, socio-economic, and psycho-
behavioural factors, using social media was significantly associated with higher odds of poor 
SPMH than using six other information sources including news outlets, federal health agencies, 
provincial health agencies, provincial daily announcements, places of employment, and other 
sources (for example, schools, colleges, universities). Checking the accuracy of online 
information more frequently was also associated with lower odds of poor SPMH. 

Keywords: COVID-19; information seeking; self-perceived mental health; social media 

Publication Type: research article 

Introduction 

hen the World Health Organization (WHO) declared the COVID-19 pandemic on March
11, 2020, the world was profoundly affected in many degrees. Studying mental health
became important because evidence has shown that mental health can be negatively 

affected by pandemics such as H1N1 (Lau et al., 2010) and COVID-19 (Wang et al., 2020; Chi et 
al., 2020). The United Nations even warned of a global mental health crisis due to increasing 
death counts, isolation, fear, poverty, and anxiety caused by the pandemic (Kelland, 2020). 
Effects of the pandemic on mental health can be studied in a multidisciplinary fashion by focusing 

on psychological, social, or population factors. 

One of the immediate research priorities is to better understand the effect of repeated media 
consumption in traditional and social media on mental health (Holmes et al., 2020). There are 
concerns that misinformation regarding the outcomes, prevention, and cure of the coronavirus 
disease has bombarded social media and worsened mental health outcomes (Gao et al., 2020; 
Tasnim et al., 2020). In addition to social media, Canadians can access pandemic-related 
information through other sources, such as news outlets, public health agencies, 
family/friends/colleagues, health professionals, schools/colleges/universities, places of 
employment, among others. It is important to thoroughly examine the main information sources 
consulted by Canadians. Although some research has indicated that Canadians reported lower 
mental health in the pandemic (Findlay & Arim, 2020), there are not adequate studies on the 

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

influencing factors of their mental health during COVID-19. This research will focus on the 
association between COVID-19 information seeking and Canadians’ self-perceived mental health 
(SPMH). The findings from this research will help understand Canadians’ information seeking 
behaviours and predictors of mental health during the pandemic. 

Research Context and Objectives 

This study uses data from the Canadian Perspectives Survey Series (CPSS) to explore Canadians’ 
mental health across two points in time: March 29, 2020 to April 3, 2020 (referred to as Time 1) 

and July 20, 2020 to July 26, 2020 (referred to as Time 2). To contextualize this research, it is 
useful to provide an overview of how the pandemic has evolved in Canada during these times. 
On January 27, 2020, Canada confirmed its first case of COVID-19 linked to a recent travel to 
Wuhan, China, where a novel coronavirus was circulating. Ever since the first community 
transmission case was confirmed on March 5, 2020, COVID-19 spread across Canada rapidly (CTV 
News, 2021).  As of April 3, 2020, the total number of COVID-19 confirmed cases was 12,537 and 
increased dramatically to 113,911 as of July 26, 2020 (Government of Canada, 2021). Both Time 

1 and Time 2 fall within Wave 1 of the pandemic in Canada; however, they are at two different 
stages. As shown in Figure 1, the 7-day average of new COVID-19 case numbers nationwide was 
1,121 as reported on April 3, 2020. The curve on the graph demonstrated an upward trend until 
it reached the peak of 1,797 cases on May 3, 2020. The federal and provincial governments took 
measures to control the spread of coronavirus, including social distancing enforcement, non-
essential workplaces and school closures, scaling up testing, increasing the contact tracing 
capacity, a quarantine order for returning travellers, and more (Vogel & Eggertson, 2020). Thanks 
to these measures, the curve flattened as cases went down. On July 26, 2020, the 7-day average 
of new COVID-19 case numbers dropped significantly to 510, suggesting that Canada was past the 

worst of the first wave of COVID-19. 

 

Figure 1. The 7-day average of new COVID-19 case numbers by reporting date. Data source: 
Government of Canada (2021).  

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

 

Figure 2. Total number of confirmed cases in selected provinces. Source: Author’s tabulations 
based on data from Government of Canada (2021).  

 

Figure 3. The 7-day average of new case numbers in selected provinces. Source: Author’s 

tabulations based on data from Government of Canada (2021). 

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Provinces in Canada were hit by COVID-19 to varying degrees over time. By April 3, 2020 at Time 
1, Quebec, Ontario, and British Columbia were the top three provinces in terms of the total 
number of COVID-19 confirmed cases, whereas Alberta took over British Columbia at the end of 
Time 2. All provinces except Alberta and Saskatchewan saw a big drop in the 7-day average of 
new case numbers from Time 1 to Time 2. Figures 2 and 3 show these changes in a few selected 
provinces. 

The effects of the pandemic differed by gender and age group. Figure 4 presents the age 
distribution of the average number of COVID-19 cases with illness onset over Time 1 and Time 2. 

Out of the 1,149 new cases at Time 1, seniors aged 80 and over accounted for the largest 
percentage (17.5%), followed by people aged 40-49 (17.1%) and 50-59 (16%). At Time 2, young 
people accounted for a rising percentage of new cases in Canada. Out of the 433 new cases, 
people aged 20-29 made up more than a quarter. People under 20 made up 18.8% of the new 
cases, compared to 5.8% at Time 1. Those aged 30-39 constituted nearly 17% of the new cases at 

Time 2, more than 4% higher compared to Time 1. 

 

Figure 4. Average of COVID-19 case number, by age group. Sources: Government of Canada (2021) 

and author’s own calculations. 

As of June 18, 2021, there were 1,401,236 COVID-19 cases reported in Canada, including 696,268 
(49.7%) male cases and 704,913 (50.3%) female cases (Government of Canada, 2021). No data 
are available on the number of COVID-19 cases by gender specifically for Time 1 and Time 2, but 
some studies report that the pandemic has affected males and females differently.1 Despite a 
recovery in labour market from March 2020 to July 2020, women’s employment was consistently 
more affected than men (Grekou & Lu, 2021). Work-life balance and childcare challenges 
affected women more than men, particularly with school closures and reduced availability of 
social services such as childcare and eldercare (Charnock et al., 2021). 

The pandemic has taken an emotional toll on Canadians. Based on Statistics Canada’s web panel 
survey “Canadian Perspectives Survey Series 1: Impacts of COVID-19” from March 29 and April 3, 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

2020, 53% of Canadians reported having excellent or very good mental health. This result was 
15% lower than findings from the 2018 Canadian Community Health Survey (CCHS). Age and 
gender made a difference on mental well-being. Women (49%) were less likely than men (60%) 
to report excellent or very good mental health during the pandemic, compared to 66% and 71% 
respectively for women and men in the 2018 CCHS. Youth were also less likely to report excellent 
or very good mental health during the pandemic. Specifically, 42% of those aged 15 to 24 reported 
excellent or very good mental health during COVID-19 compared to 62% in 2018 CCHS (Findlay & 
Arim, 2020). Statistics Canada’s crowdsource survey “Impacts of COVID-19 on Canadians—Your 
mental health” from April 24 to May 11, 2020 showed that 57% of females reported worse mental 
health since physical distancing began, as did 47% of males. Symptoms consistent with 
“moderate” or “severe” generalized anxiety disorder (GAD), a condition characterized by 
frequent, persistent worry and excessive anxiety about several events, were reported by 29.3% 
of females vs. 20.5% of males, and 30.5% of females vs. 24% of males reported that their lives 

were “quite a bit” or “extremely” stressful (Moyser, 2020).  

In this context, this research will examine the prevalence of poor SPMH among Canadians at two 
time points. A number of studies worldwide reveal that social media is negatively associated with 
mental health during the pandemic. This research will provide Canadian evidence about the 
influence of social media on mental health as compared to other information sources. 
Information about COVID-19 is readily available online. There are concerns about the negative 
impact of misinformation on mental health. This research will also assess if frequently checking 
accuracy of online information would make a difference in SPMH amongst Canadians. A variety 
of demographic, social-economic, and psycho-behavioural factors associated with mental health 

will be examined as covariates as well. 

Literature Review 

Health Information-Seeking and Outcomes 

Information seeking means the active and goal-oriented efforts to obtain specific information in 
response to an event (Niederdeppe et al., 2007). Health information-seeking behaviour (HISB) 
refers to “a purposive process of obtaining, clarifying, and confirming information related to 
physical and mental health conditions, diseases, and lifestyles” (Lu et al., 2020, p. 491). Several 
health information-seeking models have been proposed. The Comprehensive Model of 
Information Seeking (CMIS) explores people's information-seeking actions by looking at the role 
played by demographics (race, education, sex), experience, salience, beliefs, and the 
information fields in which people exist (Johnson et al., 2001). Anker et al.’s (2011) framework 
suggests that the practice of health information-seeking is more than merely engagement in a 
search for information, but involves characteristics of the information seeker, selection and the 

use of information sources, and the outcomes associated with the search process.   

A large body of literature addresses health information-seeking. Researchers have found that the 
characteristics of health information seekers is associated with their information seeking 
behaviours. For instance, females, the 30-39 year age group, those with university or higher level 
of education, and employed individuals were more likely to search for health-related information 
on the internet (AlGhamdi & Moussa, 2012). Previous studies have investigated immigrants' 
general health information-seeking behaviour and focused on specific ethnic groups such as 
Korean, Iranian, South Asian, Chinese, Mexican, and Hispanic (Mason et al., 2021). Some 
American studies compare immigrants and native-born population regarding access to health 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

information (Yoon et al., 2017; Oh et al., 2014), whereas such comparative studies on Canadians 
are very limited.   

Previous studies have not adequately explored the outcomes associated with health information-
seeking. A systematic review of literature from 1978 to 2010 indicated that 16.3% of 129 articles 
examined the specific information channels referenced by information seekers. About half of 
these articles employed checklists of available information sources (like internet, primary care 
physician, TV) to determine the unique sources and total number of sources consulted by 
participants. However, the majority of these studies did not explore relevant outcomes as a 

result of engaging in information seeking (Anker et al., 2011). A limited number of studies explore 
the health outcomes of health information-seeking by medium. For instance, probability-based 
telephone surveys of Hong Kong residents during 2009-2012 found that poor self-rated health was 
associated with infrequent health information-seeking from newspapers/magazines and internet 
(Wang et al., 2013). Among American adults, newspaper health information-seeking was 
associated with fruit and vegetable consumption, while television health information-seeking 
was associated with sweetened soft drink consumption. In comparison to the Internet, newspaper 
and television were associated with healthier lifestyle behaviours to help decrease obesity 
(Beaudoin & Hong, 2011). Nevertheless, mental health as a potential outcome resulting from 

information seeking has been understudied. 

There has been much discussion about the link between social media and mental health. The 
findings before COVID-19 are mixed. Feder et al. (2020) revealed that frequent social media use 
was associated with greater symptoms of psychopathology. In contrast, Berryman et al. (2018) 
did not support that social media use was a predictor of mental health problems. Likewise, time 
spent using social media was not found to be related to individual changes in depression or 
anxiety across development (Coyne et al., 2020). Some studies have indicated that social media 
use may be beneficial for some individuals such as adolescents (O’Reilly et al., 2019; O’Reilly, 
2020) and people with mental illness (Naslund et al., 2019). Comparatively, in the wake of COVID-
19, studies predominantly suggest that social media is not a reliable information source; some 
even identify it as a stressor. Misinformation and rumors rampant on social media can promote 
the practice of unhealthy behaviours that may increase spread of the virus. This would ultimately 
cause poor physical and mental health outcomes (Tasnim et al., 2020). Twitter and Facebook 
play a role in spreading fear and panic, and making negative impacts on public psychological 
wellbeing (Ahmad & Murad, 2020; Lwin et al., 2020). Furthermore, frequent social media 
exposure was associated with greater mental health problems such as anxiety and depression 

(Gao et al., 2020; Li et al., 2021; Ni et al., 2020). 

Mental Health Impacts of COVID-19 

Mental health is an integral component of health. WHO (2018) defines mental health as “a state 
of well-being in which an individual realizes his or her own abilities, can cope with the normal 
stresses of life, can work productively and is able to make a contribution to his or her 
community.” A wide range of indicators can be used to measure mental health. In Canada, Mental 
Health Commission of Canada (MHCC) (2021) presents 55 indicators reflecting mental health for 
children and youth, adults, and seniors. Some studies examine general mental health, whereas 
others assess diagnosis-specific domains of mental health (e.g., anxiety disorders, post-traumatic 
stress, depressive disorders) (Mansfield et al., 2020). Research has found a disagreement 
between self-reported level of mental health and clinical diagnoses (Eaton et al., 2000). 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

However, it is very common that researchers employ self-report instruments to study mental 
health, although they use different terms such as self-perceived, self-reported, and self-rated.  

Regarding the mental health impacts of COVID-19, studies at the beginning of the pandemic 
originated from various countries such as China, Canada, Iran, Japan, Singapore, and Brazil. They 
focused on the general population, healthcare workers, and vulnerable populations including 
seniors, the homeless, international migrant workers, people with existing mental issues, 
pregnant women, and students studying overseas (Rajkumar, 2020). Most of these articles are 
commentaries or editorials. Two editorial papers from Canada addressed health anxiety as an 

impact of COVID-19 on mental health. Exposure to inaccurate or exaggerated information from 
the media may cause excessive health anxiety, possibly demonstrated through repeated medical 
consultations, avoiding health care in case of illness, or stocking up on particular items 

(Asmundson & Taylor, 2020a, 2020b).  

As the COVID-19 pandemic evolves, growing evidence based on survey data supports its pervasive 
impact on individual's mental health worldwide. The prevalence of poor mental health in the 
existing studies varies due to the differences in study population, study time, scales, measures, 
and methodologies. Around 10% of Chinese college students had persistent and/or developed 
new mental health problems (Li et al., 2021). Over one-quarter of the respondents (26.8%) in 
Hubei Province of China displayed clinically significant psychological distress symptoms (Zhou & 
Guo, 2021). In Lombardy, Italy, 39.8% of the health workers developed post-traumatic stress 
disorder (Bassi et al., 2021). In Canada, according to the “National Monitoring Survey - Assessing 
the Impacts of COVID-19 on Mental Health” in late January 2021, 77% of adults reported feeling 
negative emotions (e.g., worried or anxious, stressed, lonely or isolated, sad) (Canadian Mental 

Health Association, 2021). 

Models of Determinants of Mental Health 

Numerous studies have addressed the determinants of mental health based on various analysis 
frameworks or models (Li et al., 2021; Robert & Gilkinson, 2012; Salami et al. 2017; Zhou et al., 
2020). Robert and Gilkinson’s (2012) analysis framework recognizes that mental health is 
influenced by socio-demographic, socio-economic, social networking, health utilization, and 
psycho-social variables. In their research, they explored the mental health outcomes of recent 
immigrants in Canada, including prevalence of emotional problems, stress levels, and main 
sources of stress. The above-mentioned variables associated with the incidence of emotional 
problems and stress were examined through logistic regression. With regards to the specific 
factors associated with mental health during COVID-19, a number of publications (Chi et al., 
2020; Qiu et al., 2020; Smith et al., 2020; Thomas et al., 2020; Wang et al., 2020; Zhou et al., 
2020) perform regression models (e.g., multivariable logistic regression, multiple linear 
regression, and RIDGE regression). The majority of these studies do not include information 
seeking as a factor of mental health outcomes nor do they focus on Canadians. However, they 
provide valuable insights into this present study pertaining to model development and variable 

selection.  

Three Chinese studies conducted during the early months of the pandemic are noteworthy. Gao 
et al. (2020) found that frequent social media exposure was positively associated with high odds 
of anxiety while controlling for gender, age, education, marital status, self-rated health, 
occupation, cities, and urban/rural area. In a nationwide large-scale study, Qiu et al. (2020) 
found that females, young adults (18–30) and the elderly (60+), migrant workers, people with 

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

higher education, and people living closer to the epicenter were associated with psychological 
distress. A longitudinal study by Wang et al. (2020) revealed that having confidence in doctors, 
satisfaction with health information, and adopting precautionary measures were significant 
factors to protect against stress, anxiety, and depression.  

In addition, several studies from other countries are worth inclusion. A study by Smith et al. 
(2020) identified females, younger age groups, those with a lower annual income, and current 
smokers as associated with higher levels of poor mental health in the United Kingdom. For adults 
in the United Arab Emirates, younger age, being female, having a history of mental health 

problems, self or loved ones testing positive for COVID-19, and high levels of COVID-related 
anxiety were significantly associated with both depression and anxiety (Thomas et al., 2020). A 
longitudinal American study by Zhou et al. (2020) between April and May 2020 examined the 
influence of demographic, psychosocial, and behavioural factors on mental health outcomes. 
Younger adults, people with pre-existing health conditions, and those experiencing greater 
perceived risk, higher levels of rumination or co-rumination, greater social strain, or less social 
support all reported worse mental health.  

Regarding the association of immigration status with mental health, there have been mixed 
findings from different countries prior to COVID-19 (Menezes et al., 2011). Previous Canadian 
studies have confirmed the “healthy immigrant effect”. It suggests that immigrants enjoy better 
mental health than the native-born population at arrival, but this effect tends to decline as their 
years in Canada increase (Lou & Beaujot, 2005; Ng, 2011; Ng & Zhang, 2020). Without considering 
years since immigration, some studies found that immigrants had a lower rate of mental health 
problems such as depression (Ali, 2002) and bipolar disorder (Schaffer et al., 2009). In contrast, 
Salami et al.’s (2017) analysis revealed that the difference in the self-perceived mental health 
of immigrants versus non-immigrants was not statistically significant. Research probing 
immigration status and mental health during the COVID-19 pandemic is scarce. Survey data 
showed that recent immigrants reported fair or poor mental health more often than other 
Canadians (Evra & Mongrain, 2020). Immigrants reported elevated levels of concern than 
Canadian-born individuals about their own health, civil disorder, social ties, and the ability to 
cooperate, but how the concerns might influence their mental health was unclear (LaRochelle-
Côté & Uppal, 2020). This study will include immigration status as a variable in the regression 
model. However, years since immigration cannot be examined as it is not available in the CPSS 

data on which this research is based. 

Data and Methodology 

Data Sources 

This research performed a secondary data analysis based on two CPSS surveys. CPSS, sponsored 
by Statistics Canada, is a set of five short, online surveys conducted between March and 
September 2020. The purpose of CPSS is to gather information quickly on the knowledge and 
behaviours of residents of the 10 Canadian provinces. Governments and organizations may use 
this information to make informed decisions on delivery of social services or support to Canadians 
during and after the pandemic. Each CPSS survey is cross-sectional and administered to a subset 
of Labour Force Survey (LFS) respondents. The CPSS survey population includes full-time 
members of the Canadian Armed Forces, while excluding those living on reserves and other 
Aboriginal settlements in the provinces, the institutionalized population, and households in 

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

extremely remote areas with very low population density. These participants represent less than 
2% of the Canadian population aged 15 and over as of July 31, 2019 (Statistics Canada, 2020a).  

This study is based on two CPSS surveys: “CPSS1– Impacts of COVID-19” and “CPSS4 – Information 
Sources Consulted during the Pandemic” (Statistics Canada, 2020b, 2020c). CPSS1 collected data 
from March 29, 2020 to April 3, 2020 (Time 1) and CPSS4 collected data from July 20, 2020 to 
July 26, 2020 (Time 2). The datasets from these two surveys contain valuable information, 
including the main source of information that Canadians consulted about COVID-19, self-
perceived mental health, and demographic, employment, and behavioural information for 

individuals. The public use microdata files (PUMF) were downloaded via Odesi (Ontario Data 
Documentation, Extraction Service and Infrastructure), which is a digital repository of Canadian 
social science datasets. The respondents were excluded if their data were missing for any of the 
variables examined in this research. The final dataset thus comprised 3,862 records from CPSS1 
and 3,795 records from CPSS4. 

Analytical Techniques 

Cross-tabulations were used to estimate the number and percentage of Canadians using each 
information source about COVID-19, and the percentage of Canadians who reported poor SPMH. 
Because of evidence showing demographic differences in health information-seeking and mental 
health outcomes, separate analyses were made by gender, age group, and immigration status. 
To gain insights into the associations between sources of information and individuals’ mental 
health, the following logistic regression model was fitted to predict the odds of reporting poor 

SPMH: 

Logit (p) = β0 + β1∗infosource + βj∗Xj  (1) 

Model (1) includes the explanatory variable information source (infosource) and covariates Xj. β0 
represents the intercept, β1 is coefficient for information source and βj is coefficient for each 
covariate as described in the Measures section. These coefficients represent the expected change 
in the log odds of reporting poor SPMH for a unit increase in the corresponding explanatory 
variable, while holding the other explanatory variables constant at certain values. The odds 
ratios are obtained by exponentiating the coefficients for the explanatory variables. For 
instance, the odds ratio for variable News Outlets compares using news outlets with using social 
media (as reference group) in the odds of reporting poor SPMH. 

The CPSS surveys were based upon a complex sample design with stratification, multiple stages 
of selection, and unequal probabilities of selection of respondents (Statistics Canada, 2020d, 
2020e). This research applied analytic weights when producing estimates to be representative of 
the survey population. Moreover, CPSS used a bootstrap method in resampling, yet the bootstrap 
weights (used in the calculation of variances) were not provided with the PUMF because of 
confidentiality. As such, variances of the estimated odds ratios from the regression models could 
not be adjusted, which might result in underestimation of variability and too many significant 
results. To mitigate this effect, a more conservative significance level (p < 0.01) was employed 
as the threshold for statistical significance. All analyses were conducted using STATA 13. 

 

 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Measures 

Poor Self-Perceived Mental Health (Poor SPMH) 

CPSS1 and CPSS4 asked respondents the same question: “In general, would you say that your 
mental health is excellent? Very good? Good? Fair? Poor?” Similar to Lou and Beaujot (2005) and 
Wang et al. (2013), responses of fair or poor were categorized as poor self-perceived mental 

health. Hence, it is a binary outcome variable that takes on values of 0 or 1. 

Information source (infosource) 

The respondents were asked: “What is your main source of information to find out about COVID-
19? e.g., symptoms, how and when to get tested, closures, travel restrictions and 
recommendations, maintaining good mental and physical health.” There were 13 response 
categories in CPSS1, but CPSS4 combined the category school, universities and colleges with 
others due to small counts and confidentiality reasons. To make a comparison over time, this 
research combined the category school, universities and colleges with others for CPSS1. 
Ultimately, the following 12 categories of information sources were examined: news outlets, 
federal health agency, provincial health agency, municipal health agency, federal daily 
announcements, provincial daily announcements, social media, family/friends/colleagues, 
health professionals, places of employment, other sources, and did not look for any information. 

The respondents can only select one response category. 

Covariates 

This research referred to Robert and Gilkinson (2012)’s analysis framework. Lou and Beaujot 
(2005), Ali (2002) and other studies included in the literature review demonstrated the 
associations between mental health and a wide range of variables. Considering the variables 
available in CPSS1 and CPSS4, this research will control for demographic, socio-economic, and 
psycho-behavioural indicators that have possible effects on mental health of Canadians in the 

context of COVID-19. 

Demographic Indicators 

The population was separated into seven age groups: 15 to 24, 25 to 34, 35 to 44, 45 to 54, 55 
to 64, 65 to 74, and 75 years or older. Regarding immigration status, respondents were grouped 
into the Canadian-born population and immigrants. Canadian-born refers to people who are 
Canadian citizens by birth. Those who were born outside of Canada were categorized as 
immigrants, including landed immigrants and non-landed immigrants. Similar to Robert and 
Gilkinson (2012) and Gao et al. (2020), marital status was recoded and grouped into two 
categories: married/common-law and other (i.e., single, divorced, separated, or widowed). 

Socio-Economic Indicators 

In their research, Robert and Gilkinson (2012) assigned two categories to employment status: 
employed and not employed. Taking inspiration from their model, and to reflect the labour 
market dynamics during COVID-19, this research added more categories to the Robert and 
Gilkinson model, including employed and at work, employed but absent from work due to COVID-
19 reasons, employed but absent from work due to non-COVID reasons, and not employed. 

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Highest education was grouped into five categories: less than high school, high school, college, 
bachelor’s degree, and advanced degree (master’s or above). The housing-built environment was 
found to be associated with mental health during COVID-19 lockdown (Amerio et al., 2020). 
Hence, this research included two variables to capture the household environment: dwelling type 

and household size. 

Psycho-Behavioural Indicators 

Similar to Gao et al. (2020), self-rated health was included as an indicator of one's overall health 

status and had five categories: poor, fair, good, very good, and excellent. To capture the 
precautions taken to reduce the risks of exposure to COVID-19, the respondents in CPSS1 were 
given the option of answering yes or no to 12 questions, including stocking up on essentials, filling 
prescriptions, making plans to care for ill family members, practicing social distancing, working 
from home, washing hands regularly, avoiding touching face, among others. CPSS4 had an 
additional question compared to CPSS1: “Do you wear a mask?” To achieve consistency across 
two time points, the responses for this question were added into the other category. Based on 
the questions above, the variable “precautions” was measured by the total count of the yes 
responses; a higher count indicated more precautions taken to reduce risks of COVID-19. 
Similarly, the variable “activities” was created to capture how many types of activities the 
respondents engaged in to improve their physical or mental health, including meditation, 
exercising indoors, exercising outdoors, communication with family and friends, and changing 
food choices. In addition, the variable “concerns” was created to measure the level of concerns 
that the respondents had regarding the impacts of COVID-19. Participants responded to 12 items 
using 4-point scales (1= not at all, 2= somewhat, 3= very, and 4= extremely). The sum of an 
individual’s response score ranged from 12 to 48, with a higher score indicating a higher level of 

concerns for COVID-19. 

Details of the sample characteristics at two time points are shown in Table 1. The sample was 
divided near-evenly between males and females, and they were primarily Canadian-born 
individuals. Among the seven age groups, there was less representation from those aged 75 and 
older. Around 28% possessed a bachelor’s degree or higher. Over 60% were married or in a 
common-law relationship. About 50% were employed and at work, whereas nearly 40% were 
unemployed. The percentage of those employed and at work increased from 47% at Time 1 to 
53% at Time 2, whereas the individuals being absent from work due to COVID-19 reduced from 
9% to nearly 3% over time. The increase in employment at Time 2 could be related with the 
government measures dedicated to supporting businesses. For example, the Canadian 
government provided financial support for small businesses, helped young people find summer 
jobs, and expanded access to the COVID-19 Emergency Response Act to better support businesses 
(Canadian Public Health Association, 2021). In addition, over 60% of the sample lived in single 
detached houses. Nearly half of the sample had two members in their household. Almost 69% 
indicated their self-rated health was very good or excellent at Time 1, as compared to 63% at 
Time 2. Comparing Time 2 with Time 1, Canadians took more precautions to reduce the risk of 
exposure to COVID-19, did more activities to improve physical and mental health, and reported 

a lower level of concerns for the pandemic. 

 

 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Table 1. Sample Characteristics 

 Time 1 Time 2 

Measures N (%) N (%) 

Overall 3862 (100) 3795 (100) 

Gender 

Male 1883 (48.77) 1856 (48.91) 

Female 1979 (51.23) 1939 (51.09) 

Age group 

15 to 24 601 (15.56) 546 (14.38) 

25 to 34 707 (18.32) 659 (17.38) 

35 to 44 663 (17.17) 643 (16.94) 

45 to 54 617 (15.97) 602 (15.87) 

55 to 64 620 (16.06) 631 (16.61) 

65 to 74 505 (13.07) 510 (13.45) 

75+ 149 (3.85) 204 (5.37) 

Immigration status 

Canadian-born 2963 (76.71) 2894 (76.25) 

Immigrants 899 (23.29) 901 (23.75) 

Education 

Less than high school  515 (13.35) 437 (11.52) 

High School  1043 (27.00) 1030 (27.15) 

College  1197 (30.99) 1224 (32.25) 

Bachelors 769 (19.91) 742 (19.55) 

Advanced 338 (8.75) 362 (9.54) 

Marital status 

Married/common-law  2425 (62.78) 2333 (61.48) 

Other 1437 (37.22) 1462 (38.52) 

Employment status 

Employed and at work 1828 (47.34) 2018 (53.18) 

Absent not due to COVID-19 139 (3.59) 226 (5.96) 

Absent due to COVID-19 354 (9.16) 97 (2.55) 

Not employed 1541 (39.91) 1454 (38.30) 

Dwelling type 

Single detached house 2454 (63.53) 2367 (62.37) 

Low-rise apartment  427 (11.05) 414 (10.90) 

High-rise apartment 312 (8.09) 336 (8.86) 

Other 669 (17.33) 678 (17.87) 

Household size   
1 546 (14.13) 578 (15.23) 

2 2003 (51.85) 2020 (53.24) 

3 720 (18.64) 638 (16.80) 

4 428 (11.09) 394 (10.37) 

5+ 166 (4.29) 165 (4.36) 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Self-rated health   
Poor 41 (1.06) 41 (1.08) 

Fair 206 (5.33) 269 (7.10) 

Good 927 (24.01) 1107 (29.17) 

Very Good 1580 (40.90) 1522 (40.11) 

Excellent 1108 (28.70) 856 (22.54) 

Precautions 3862 (mean=6.70) 3795 (mean=7.01) 

Activities 3862 (mean=2.74) 3795 (mean=2.91) 

Concerns 3862 (mean=30.06) 3795 (mean=26.10) 

Results 

Main Information Sources Canadians Consulted regarding COVID-19 

Figure 5 presents the proportions of each information source used by Canadians. At Time 1, the 
four most prominent COVID-19 information sources were news outlets (50.9%), provincial daily 
announcements (11.5%), social media (10.3%), and federal daily announcements (6.6%). At Time 
2, the first three remained as the most frequented sources (50.7%, 9.4%, and 9.9% respectively), 
while the provincial health agency overtook federal daily announcements for fourth place (9.2%). 
The information sources family/friends/colleagues, health professionals, place of employment, 

and municipal health agency took up a larger proportion at Time 2 as compared to Time 1. 

 

Figure 5. Main information sources consulted by Canadians. 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Males were more likely to use news outlets as compared to females (Figure 6). At Time 1, about 
half of males said that news outlets were their main information source (53.3% compared to 
48.5% of females). At Time 2, males were again more likely than females to use news outlets, 
and the difference was even larger than Time 1 (56.1% compared to 45.5% of females). Females 
were more likely than males to use social media. At Time 1, 12.5% of females indicated that 
social media was their main source of information as compared to 7.9% of males. Females 
continued to outweigh males in using social media at Time 2, although the difference was not as 
large (10.9% compared to 8.8% of males). Females were also more likely than males to consult 
with provincial health agencies, municipal health agencies, federal daily announcements, 
family/friends/colleagues, and places of employment at both Time 1 and Time 2. In contrast, 
males were more likely than females to consult federal health agencies across the two time 

periods.  

 

Figure 6. Main information sources, by gender 

All age groups were more likely to get COVID-19 information from news outlets than other 
sources. Particularly, those aged 55 to 64 were more likely to use news outlets than other age 
groups (60.4% at Time 1 and 57.3% at Time 2). In terms of social media use, those aged 25 to 34 
were more likely to use social media although the rate decreased from 8.4% at Time 1 to 2.6% at 
Time 2. In contrast, those aged 75 and older at Time 1 and those aged 55 to 64 at Time 2 were 

less likely to use social media (Figure 7). 

There were notable disparities between the Canadian-born population and immigrants in using 
information sources. News outlets were the most relied on information sources for both 
subgroups at both time points. At Time 1, 51.9% of the immigrants and 50.6% of the Canadian-

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

born population mainly accessed information from news outlets. The difference was larger at 
Time 2 (53% vs. 49.9%). Regarding social media use, immigrants (16.8%) were about twice as 
likely as the Canadian-born population (8.3%) to use social media at Time 1. At Time 2, 
immigrants (11.6%) still predominated the use of social media compared to the Canadian-born 

population (9.4%), yet the difference narrowed. More details are shown in Figure 8. 

 

Figure 7. Use of news outlets and social media, by age group 

 

Figure 8. Main information sources, by immigration status 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Prevalence of Poor Self-Perceived Mental Health 

This section examined the percentage of Canadians reporting poor SPMH and demographic 
differences. At Time 1, 18.6% of Canadians reported poor SPMH as compared to 16.3% at Time 2, 
suggesting a slight betterment of Canadians’ self-perceived mental health. Figure 9 presents the 
prevalence of poor SPMH by gender. Females were more likely to report poor mental health than 
males. At Time 1, 21.4% of females and 15.6% of males reported poor mental health. These rates 
dropped to 19% and 13.5% respectively for females and males at Time 2 while the difference was 

slightly smaller. 

 

Figure 9. Poor self-perceived mental health, by gender. 

In Figure 10, the rates of reporting poor mental health decreased with age at Time 1. Those aged 
15 to 24 (33.3%) were most likely to have poor SPMH, whereas those aged 75 and over were least 
likely (2.2%). In contrast, at Time 2, individuals aged 25 to 34 surpassed all other age groups with 
27.1% reporting poor mental health. Four out of seven age groups (except 25 to 34, 45 to 54, and 
75+) had a lower rate of poor SMPH from Time 1 to Time 2. The difference over time was 
particularly evident for those aged 15 to 24. Poor mental health was reported by 33.3% at Time 
1 compared to 23.5% at Time 2. Overall, those aged 55 and over were less likely to report poor 
mental health than other younger age groups at both time points. 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

 

Figure 10. Poor self-perceived mental health, by age group 

 

Figure 11. Poor self-perceived mental health, by immigration status 

As shown in Figure 11, immigrants were less likely to report poor SPMH than the Canadian-born 
population regardless of the time point. At Time 1, 13.2% of the immigrants reported poor SPMH 
as compared to 20.2% of the Canadian-born individuals. At Time 2, the rates dropped for both 

subgroups, although the difference was slightly smaller than Time 1. 

Associations between Sources of Information and Poor SPMH  

Logistic regression model (1) was run separately for Time 1 and Time 2 to assess the relationships 
between information sources and poor SPMH outcome, after controlling for all covariates. The 
results are presented in the first two columns of Table 2. At Time 1, for Canadians consulting 
any source of information, the odds of reporting poor SPMH were not significantly different after 
controlling for covariates. In comparison, at Time 2, using six information sources was found to 

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

be significantly associated with lower odds of reporting poor SPMH compared to using social 
media. Specifically, the odds of reporting poor SPMH from consulting news outlets (0.55) and 
provincial health agency (0.51) were approximately halved compared to using social media. 
Those consulting federal health agencies, places of employment, and provincial daily 
announcements had even lower odds of reporting poor SPMH, with odds ratios ranging from 0.30 
to 0.43. For the individuals getting information mainly from other sources (schools, colleges, 

universities), the odds of reporting poor SPMH were 86% lower than those using social media.  

In addition to information sources, the estimation of the regression model in Table 2 yields a few 

other statistically significant variables. Results for Time 2 are highlighted only if they are 
different from the ones from Time 1. At Time 1, the odds of reporting poor SPMH significantly 
decreased with an increase in age. Compared with the Canadian-born population, the odds that 
immigrants reported poor SPMH were almost halved. Having very good or excellent self-rated 
health, and doing more activities to improve health were significantly associated with lower odds 
of poor mental health outcome. On the other hand, having more concerns about the impacts of 
COVID-19, unemployment status, and having a high school education significantly increased the 
odds of reporting poor SPMH. Compared with those living in single detached houses, the odds of 
reporting poor SPMH for individuals living in high-rise apartments more than doubled. At Time 2, 
the younger age groups 25 to 34, 35 to 44, and 45 to 54 lost significance, whereas the older age 
groups 55 to 64, 65 to 74, and 75+ remained significant, with older people having lower odds of 
reporting poor SPMH. High school education and unemployment status lost significance. Living in 
low-rise apartments significantly increased odds of poor SPMH, and having good self-rated health 
significantly decreased such odds. The logistic regression analysis did not find a significant 

difference between females and males in the adjusted odds of poor SPMH. 

This research also assessed the association between checking the accuracy of online information 
and poor SPMH. The variable “checking accuracy” was added to the model, which included five 
categories: always, often, sometimes, rarely, and never. As data for this variable were only 
available in CPSS4, a logistic regression analysis was performed on a sample of 3,268 records 
from Time 2 only. The results are presented in the last column of Table 2. The findings indicated 
that those always checking the accuracy of online information had 2.72 times lower odds than 
those checking sometimes, and had 3.46 times lower odds than those who never checked, after 
other factors were accounted for. 

Table 2. Logistic Regressions with Odds Ratios Displaying Impacts on Poor SPMH 

  Time 1 Time 2 Time 2 

Variables 
(1) 
Odds ratio 

(1) 
Odds ratio 

(2) 
Odds ratio 

Information Source 

Social media (ref) 1.00 1.00 1.00 

News outlets 1.03 (0.17) 0.55 (0.09)* 0.52 (0.09)* 

Federal health agency 1.63 (0.39) 0.30 (0.14)* 0.27 (0.14)* 

Provincial health agency 1.37 (0.32) 0.51 (0.12)* 0.51 (0.13)* 

Municipal health agency 1.21 (0.97) 0.87 (0.38) 0.83 (0.37) 

Federal daily announcement 0.89 (0.22) 0.98 (0.29) 0.96 (0.32) 

Provincial daily announcement 0.79 (0.18) 0.43 (0.11)* 0.39 (0.11)* 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Family/friends/colleagues 0.74 (0.29) 1.20 (0.32) 0.94 (0.27) 

Health professionals 2.10 (0.80) 0.58 (0.24) 0.77 (0.34) 

Place of employment 1.64 (0.49) 0.36 (0.14)* 0.30 (0.13)* 

Other 1.06 (0.34) 0.14 (0.10)* 0.18 (0.13) 

Did not look for information 3.07 (1.74) 1.26 (0.44)  
Checking Accuracy  

Always (ref)   1.00 

Often   1.59 (0.29) 

Sometimes   2.72 (0.53)* 

Rarely   1.50 (0.36) 

Never   3.46 (0.97)* 

Gender 

Male (ref) 1.00 1.00 1.00 

Female 1.24 (0.12) 1.31 (0.15) 1.23 (0.15) 

Age Group 

15 to 24 (ref) 1.00 1.00 1.00 

25 to 34 0.45 (0.09)* 1.27 (0.30) 1.24 (0.32) 

35 to 44 0.38 (0.08)* 0.67 (0.17) 0.73 (0.20) 

45 to 54 0.22 (0.05)* 0.60 (0.15) 0.67 (0.17) 

55 to 64 0.12 (0.03)* 0.27 (0.07)* 0.30 (0.09)* 

65 to 74 0.06 (0.02)* 0.16 (0.05)* 0.12 (0.04)* 

75+ 0.01 (0.01)* 0.08 (0.04)* 0.07 (0.04)* 

Immigration Status 

Canadian-born (ref) 1.00 1.00 1.00 

Immigrant 0.49 (0.06)* 0.43 (0.07)* 0.49 (0.08)* 

Marital Status 

Single/widowed/divorced (ref) 1.00 1.00 1.00 

Married/common-law 0.76 (0.12) 0.80 (0.14) 0.90 (0.17) 

Education 

Less than high school (ref) 1.00 1.00 1.00 

High School  1.53 (0.25)* 0.84 (0.16) 0.78 (0.17) 

College  1.50 (0.27) 0.96 (0.20) 0.97 (0.22) 

Bachelors 1.21 (0.24) 0.64 (0.15) 0.62 (0.16) 

Advanced 1.14 (0.29) 0.85 (0.23) 0.78 (0.23) 

Employment Status 

Employed and at work (ref) 1.00 1.00 1.00 

Absent not due to COVID-19 1.09 (0.26) 0.82 (0.20) 0.82 (0.20) 

Absent due to COVID-19 1.05 (0.18) 1.11 (0.33) 1.15 (0.36) 

Not employed 1.47 (0.18)* 1.10 (0.15) 1.06 (0.15) 

Dwelling Type 

Single detached house (ref) 1.00 1.00 1.00 

Low-rise apartment 1.01 (0.17) 1.66 (0.29)* 1.64 (0.31)* 

High-rise apartment 2.05 (0.37)* 2.04 (0.40)* 1.54 (0.34) 

Other 1.23 (0.16) 0.77 (0.12) 0.72 (0.12) 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Household Size 

1 (ref) 1.00 1.00 1.00 

2 0.89 (0.17) 0.91 (0.19) 0.75 (0.17) 

3 0.73 (0.15) 0.71 (0.17) 0.57 (0.15) 

4 0.73 (0.17) 0.87 (0.24) 0.66 (0.20) 

5+ 1.08 (0.30) 1.48 (0.47) 1.27 (0.44) 

Self-Rated Health 

Poor (ref) 1.00 1.00 1.00 

Fair 1.77 (0.72) 0.82 (0.34) 1.10 (0.54) 

Good 0.41 (0.16) 0.11 (0.05)* 0.15 (0.07)* 

Very Good 0.13 (0.05)* 0.04 (0.02)* 0.06 (0.03)* 

Excellent 0.06 (0.03)* 0.01 (0.00)* 0.01 (0.00)* 

Precautions 1.06 (0.02) 1.06 (0.03) 1.12 (0.03)* 

Activities 0.79 (0.04)* 0.83 (0.04)* 0.83 (0.04)* 

Concerns 1.03 (0.01)* 1.05 (0.01)* 1.07 (0.01)* 

Constant 1.48 (0.79) 2.59 (1.49) 0.70 (0.47) 

Observations 3862 3795 3268 

seEform in parentheses 
*p<0.01 

Discussions 

Mental Health Change over Time 

The current study examined the impacts of COVID-19 on mental health among Canadians aged 
15 and older during March and July 2020. Canadians at Time 1 reported 18.6% fair or poor self-
perceived mental health while Time 2 reported 16.3%, with both outcomes being substantially 
higher than 7.5% revealed by Canadian Community Health Survey (2017-2018) (Statistics Canada, 
2019). Deterioration of mental health resulting from this pandemic aligns with reports from 
Canada (Findley & Arim, 2020) and other countries (Gao et al., 2020; Lee et al., 2021). These 
findings are consistent with the previous studies that suggest a public health crisis such as H1N1 
(Lau et al., 2010), Ebola (Ji et al., 2017; Cénat et al., 2020), and SARS (Mak et al., 2009) can 
lead to mental health problems. A decline in the rate of poor SPMH at Time 2 coincided with the 
decrease in the 7-day average of COVID-19 new case number in Canada, and with provinces 
announcing plans for reopening (Office of the Premier, 2020). It could also be due to the mental 
health interventions undertaken by the government and organizations.  

On April 15, 2020 the federal government launched Wellness Together Canada to support mental 
wellness (Health Canada, 2020). A group of existing mental health organizations ran this platform 
to help Canadians find credible information and obtain professional support. Moreover, the 
Centre for Addiction and Mental Health (2020) provided mental health information sheets and 
coping tips for the public and health care providers. Mental health information was also available 
through the Mental Health Commission of Canada and Kids Help Phone, among others. These 
interventions may help address mental health issues, thus lowering the proportion of individuals 
reporting poor SPMH. Despite a slight improvement, it is still of utmost importance to monitor 
Canadians’ mental health as the pandemic is far from over yet. 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Influencing Factors of Poor SPMH 

Information sources 

Social media is one of the main channels to get updates on COVID-19. This study found that about 
10% of Canadians used social media as their main information source. Using social media 
correlated with higher adjusted odds of poor SPMH than other six information sources. These 
effects became significant when Canadians were five months into the pandemic. Previous studies 
from other countries have revealed that frequent social media exposure is a predictor of mental 
health problems (Feder et al. 2020; Gao et al., 2020; Li et al., 2021; Ni et al., 2020). To my 
knowledge, the present study is the first longitudinal study of determinants of mental health 
that compares the effects of social media and other information sources during COVID-19. The 
findings from this research has added Canadian evidence that it is critical to select credible 
information sources to support mental health and wellbeing.  

Additionally, frequently checking the accuracy of information on the internet is essential to lower 
the risk of having poor mental health. Government agencies, mental health associations or 
organizations, and libraries can play a role in strengthening public education about COVID-19 
information literacy. As defined by the American Library Association (1989), “Information 
literacy is a set of abilities requiring individuals to recognize when information is needed and 
have the ability to locate, evaluate, and use effectively the needed information.” The focus of 
public education would be to develop public awareness of how to search and evaluate pandemic-
related information for credibility and authority. Public education may take many forms such as 
posters, workshops, radio/TV programs, or web pages providing useful resources. Particularly, 
this research found that females, immigrants, and those aged 25-34 were the demographic 
subgroups more likely to use social media at both time points. Hence, it is important to increase 
their awareness of the type of information available on social media. Misinformation and negative 
feelings expressed on social media are contagious. Staying away from such information will be 
beneficial to their mental health. 

Demographic Factors 

Older people faced increased risk of severe illness from COVID-19 and had a higher mortality rate 
than younger people (Yanez et al., 2020; Mallapaty, 2020). Nevertheless, this research found 
that persons aged 55 years or older had a strikingly lower likelihood of poor SPMH than those 
aged 15 to 24 at both time points. This result is consistent with other research showing the 
association between younger age and greater mental health problems during the pandemic 
(Huang & Zhao, 2020; Zhou et al., 2020; Thomas et al., 2020; Smith et al., 2020). There may be 
several reasons explaining this association. On one hand, emotional experience improves with 
age. Older people have more positive overall emotional well-being and greater emotional 
stability than younger people (Carstensen et al., 2011). The coping behaviours also play a 
significant role in developing resilience among older people, for example, religious coping in 
disasters such as a flood (Cherry et al., 2021), and positive coping during the COVID-19 pandemic 

(Minahan et al., 2021). Moreover, older people have psychosocial strengths derived from life 
reflection, adaptive use of personal memory, and generativity (Lind et al., 2021). On the other 
hand, some changes due to the pandemic may disproportionately affect younger people and have 
a stronger negative effect on their mental health (e.g., cancellation of in-person classes, reduced 
social interactions due to school closures, diminishing summer/part-time job opportunities). It 
is important to note that only 13.07% of the sample are aged 65 to 74 and 3.85% are aged 75 and 

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DOI: 10.33137/ijidi.v5i3.36193 

over. The CPSS was not conducted in long-term care residences where 70 years and older were 
found to have higher age-specific case fatality rates (Public Health Ontario, 2021), or in remote 
areas with low population density. These factors need to be considered when interpreting the 
results from this study. 

Immigration status demonstrated a consistent effect on mental health at both time points. Poor 
SPMH was significantly lower among immigrants than the Canadian-born population. Despite 
different measures used to examine mental health, this finding is consistent with previous 
Canadian studies (Ali, 2002; Akhtar-Danesh & Landeen, 2007; Lou & Beaujot, 2005; Menezes et 

al., 2011; Schaffer et al., 2009). This could be partially explained by migration resilience, which 
is regarded as “successful outcomes to the serious threats towards adaptation and development” 
(Akbar & Preston, 2019, p.11). Immigrants are confronted with a wide range of challenges 
associated with the settlement and integration process (Akbar & Preston, 2019). The stressors to 
their mental health include unemployment or underemployment, lack of community-belonging 
and social support, discrimination/racism, and more (Salami et al., 2017). Immigrants may have 
developed resilience as they try every means to settle and develop in Canada. Hence, they have 
considerable strength to cope better despite the adversities of the pandemic. Therefore, more 
mental health intervention needs to be given to the Canadian-born population. Despite a lower 
rate of poor SPMH among immigrants, it is noteworthy to point out that the current pandemic 
may affect immigrants in a unique way. Addressing the mental health issue among immigrants is 
also important. Regardless of COVID-19, immigrants have experienced difficulties accessing 
health care services which causes emotional problems (Robert & Gilkinson, 2012). During the 
pandemic, due to lack of translated information about COVID-19, immigrants with limited English 
proficiency may find it harder to access credible information themselves, or navigate the 
healthcare system to get help from professionals.  

This research also found that having more COVID-related concerns was a significant factor of 
poorer mental health, which is consistent with Thomas et al. (2020). The improvement of self-
rated health condition significantly accompanied the decreased odds of poor mental health, as 
supported by Gao et al. (2020). Engagements in healthy activities (like meditation, exercising 
indoors, exercising outdoors, communication with family and friends, and changing food choices) 
would help reduce the risk of poor mental health. These factors should be taken into 
consideration for effective mental health intervention during the current pandemic. 

Limitations 

Some limitations should be noted in this study. First, in the current digital world, it is common 
that news organizations, public health agencies, and governments impart pandemic-related 
information to the public through social media for a broader readership. They normally post such 
information on their websites and provide links to that information on their social media sites. 
In CPSS1 and CPSS4, the question about one’s main source of COVID-19 information did not 
specify that a respondent should select news outlets if they obtained the same information linked 
through social media, for example, a CBC News’ Facebook post or Twitter feed. Thus, there was 
no way of knowing which category a respondent selected in such a situation. This type of 
measurement error may affect estimates in this research.  

Second, this research uses self-perceived mental health measures and some subjective control 
variables (self-rated health, respondent’s perception of concerns). Reporting errors may occur 
due to non-objectivity. Cultural differences are found to be correlated with respondents’ 

28

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Sources of COVID-19 Information Seeking 

 

The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

willingness to report their own mental health state. Some immigrants may feel ashamed to have 
mental health issues and prefer not to disclose their status to others to avoid stigma (Salami et 
al., 2017). Thus, the prevalence of poor mental health among immigrants could have been 
underreported in this research. 

Third, due to limitations of the CPSS1 and CPSS4 data, many influencing factors of mental health 
are unexamined, such as income, pre-existing chronic diseases, self or loved ones testing positive 
for COVID-19, and having a history of mental health problems. The logistic regression analysis 
does not examine the time spent or frequency of using social media as in Ni et al. (2020), Gao et 

al. (2020) and Feder et al. (2020), nor does it explore an array of social media platforms as in 
Ahmad and Murad (2020). Moreover, only two points in time are available for longitudinal 
analysis. The results are representative of the study period being relatively early during the 
COVID-19 period. More research is essential as we are still processing the pandemic one year 
later. 

Conclusion 

Using two CPSS datasets, this study provides a longitudinal analysis of Canadians’ mental health 
during March and July 2020, focusing on the information sources Canadians used and their 
associations with poor self-perceived mental health. The logistic regression results revealed that 
at Time 2 (July 2020), using social media was significantly associated with higher adjusted odds 
of poor mental health than using six other information sources, including news outlets, federal 
health agencies, provincial health agencies, provincial daily announcements, places of 
employment, and other sources (schools, colleges, universities). Participants who always 
checked the accuracy of online information had significantly lower odds of poor self-perceived 
mental health than those who sometimes or never checked. These findings suggested that public 
education would be needed to improve Canadians’ abilities to select and evaluate COVID-19 
information for credibility and authority. Despite a decline in the prevalence of poor self-
perceived mental health over time, continued attention should be paid to monitor and improve 
Canadians’ mental health as the pandemic is far from over yet. Further research efforts can seek 
to examine the factors that may influence the individual choices of these information sources, 
the effects of specific social media networks on one’s mental health, and the evolving patterns 

of Canadians’ information seeking behaviours over a longer period. 

 

Acknowledgements 

The author would like to thank Lenka Mach, Senior Methodologist at the Data Analysis Resource 
Centre of Statistics Canada, who provided valuable guidance in the statistical analysis part of 
this paper. However, the author takes full responsibility for all analysis and interpretation of the 
data. The author is also grateful to the editors and peer reviewers for their thoughtful comments 
that helped revise and improve the manuscript. 

 

 

 

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The International Journal of Information, Diversity, & Inclusion, 5(3), 2021 
ISSN 2574-3430, jps.library.utoronto.ca/index.php/ijidi/index 
DOI: 10.33137/ijidi.v5i3.36193 

Endnote

 

1 When discussing gender-based differences, this article discusses males and females only. This 
is because the data sets consulted in the research only had data for these two genders. While 
gender is non-binary, some data does not yet reflect this. 

 

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Yanli Li (yli@wlu.ca) is the Business and Economics Librarian at Wilfrid Laurier University. She 
holds a Ph.D. in Economics from Renmin University of China, and Master of Library and 
Information Studies (MLIS) from the University of British Columbia. Her research interests lie 
within academic librarianship and information seeking behaviours.  

37

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https://doi.org/10.3389/fpsyt.2020.564172
https://cmajnews.com/2020/06/12/coronavirus-1095847/
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https://doi.org/10.1186/s12889-020-09826-8
https://files.eric.ed.gov/fulltext/EJ1156403.pdf
https://doi.org/10.1016/j.jad.2021.04.026
https://doi.org/10.3390/ijerph17176315
mailto:yli@wlu.ca

	Introduction
	Research Context and Objectives
	Literature Review
	Health Information-Seeking and Outcomes
	Mental Health Impacts of COVID-19
	Models of Determinants of Mental Health

	Data and Methodology
	Data Sources
	Analytical Techniques
	Measures
	Poor Self-Perceived Mental Health (Poor SPMH)
	Information source (infosource)
	Covariates
	Demographic Indicators
	Socio-Economic Indicators
	Psycho-Behavioural Indicators



	Results
	Main Information Sources Canadians Consulted regarding COVID-19
	Prevalence of Poor Self-Perceived Mental Health
	Associations between Sources of Information and Poor SPMH

	Discussions
	Mental Health Change over Time
	Influencing Factors of Poor SPMH
	Information sources
	Demographic Factors


	Limitations
	Conclusion
	Acknowledgements
	Endnote
	References